GM Rewards Card Reviews

I had a GM card when it first came out 30+ years ago. I used it to purchase a couple of Chevrolet minivans, several Silverado pickups, and a couple of cars. It was my primary card and the rewards worked out great. The issuer of the card changed and I never activated the card when it was under Goldman Sachs and certainly not under Barclays. The rewards are no longer worthwhile. Barclays recently sent me a bill for $41.45 for the annual fee for a card that I do not use and did not have a balance on it. I canceled the card that I did not want to ask for and they sent me another bill. Do not get this card. Fees. Rewards are not worthwhile. Customer service is an AI bot.

DO NOT USE THE GM CREDIT CARD! Me and my husband and his parents owned GM dealerships for 70 years so the GM card is the only personal credit card we have ever had. We recently sold our business because we are retiring. Over the years we have racked up a substantial amount of GM earnings only to find out this morning that after Barclays took over the GM credit card a few months ago, that the only way to redeem the earnings was through a GM purchase (like that will ever happen again) or GM accessories. I finally was able to reach someone on the phone after months of attempts online, to find out the the earnings are basically unredeemable.! I explained we are in our 70s and will not be purchasing a vehicle. She said "well you need to do what is best for you". Really! We own several GM vehicles and always have. I'm tempted to sell them all for another brand that's how frustrated I am! GM card service, awful, Barclays Bank, awful, credit card service awful!

Had this card for 32 years... First was Capital One. I earned 5 points on purchases. Then after about 20 years it went to Marcus by Goldman Sachs. Worst customer service ever. The rewards went to 4 points on purchases, but at least you could get gift card rewards and cash back. Now Barclays is 3 points on purchases and you can only use rewards on GM cars and overpriced GM services. Do not bother getting this card. Get a regular rewards card with another company. GM should be embarrassed to be associated with this piece of crap.

Total Rip Off. I've been a GM Card holder for 23 years. Now with Barclays aka Corporate Greed Central. I can't even use my points to lower my balance. I can ONLY use the card for GM purchases. Another example of an American company (if they truly are) screwing America. Cutting up card today. Nice job GM and Barclays! Keep up the good work....

In August my card was transferred to Marcus and now to Barclay. I was not able to access my rewards then either. Tried logging in last night to review my points, but there is a problem with the website. Go figure, every time I try to review my points with the possibility of using them, the site is done or not working. I feel like this is a bait and switch. They bait you with points and then you can never access them. What's the point?

Poor Service from GM Rewards. I have contacted 5 times in the last 2 months & have had no response or callback on my problem. I have been a member for 32 years & this is the worst. Even asked to speak to a supervisor, busy, would it be OK for a call back--yes--no call back in the last 2 weeks and find out today that request is not active. Just spent 25 min on phone and asked to speak to a supervisor--waited and was transferred to Catherine in the member loyalty dept who had no knowledge of my problem. Guess Sasha my contact just dumped me on to someone else---pick an extension and send the problem elsewhere. This is a corporate procedure that is innovative and creative & BS.

Got my statement. Paid the “interest savings balance” & then they charged interest. Overseas support was awful. Seems like they aren’t working by their “terms & conditions”. I work at a car dealership & this card seemed to be good for the 0% on repairs over $499 but if they decide to charge interest anyway I won’t be recommending this card. My recommendation is steer clear of Barclay & shitty customer service.

I've had an issue with my GM Rewards since 3/21/25. I was told it would be resolved in 24 to 48 hours. It is 12/3/25 and it's still not resolved. I've called numerous times and spent hours on the phone each promising it will be resolved and my credit will be applied to my next statement. I am not allowed to speak with anyone other that the customer support person who can't resolve the issue.

After the change to Barclays I was billed for 2 months I had already paid to Marcus. I called and then sent all the proof to their PO box. I got a notice 1 was cleared from my account only to find out they back charged the customer who then billed me. Then they hit me with a $39.99 late payment fee and $1 interest and the other disputed charge. It's almost impossible to talk to a knowledgeable human there. They did the same thing to my wife with her card change so this is not an isolated incident.

I have built up over the years 294,271 points. Not honored by the Dealer when I purchased a new GMC Sierra EV. Not honored when purchasing GMC parts and accessories. Not applied to the credit card balance. NOTHING. Called GMC customer Care multiple times and just go around in circles. This is the worst rewards card imaginable.