GM Credit Card Reviews

I've been a GM MasterCard customer for 32 years, 100% payments monthly on time. They recently keep denying my payments, all other credit cards take my payments. I couldn't take money out of an ATM in Portugal. I couldn't buy a holiday ham yesterday. Today, the monthly billing to a media outlet which has been approve for at least 100+ months in a row got denied. I called and they said it was for my protection. We know that is not true. I am done with them, closed the account after 32 years.

Originally the GM card from Cap One was good. But now they limit the amount of points you can use. I had 3500 in points and wanted to use them on a new car, but oh no! You can only use 1500. Additional points are no good unless you buy a new vehicle every year or every other year. The only time a lot of points are good is when GM is not selling cars. Like back in 2007 thru 2011. Give the GM card a rating of 1, reluctantly.

I've been a card holder for 2 years. I've never been late on payment or maxed out my card. I've requested a credit limit increase twice and have been denied, no reason given. I've never been denied increases by other issuers. Their customer service reps give misinformation and are less than helpful. This is the only card I have that also charges a "trailing interest." The rep actually tried to convince me trailing/residual interest is "mandatory by law", which it is not. This company is all about the money and not the customer.

Very racist company towards ** people. I’ve been having a car with this company over two years however I called for increase. They gave me a decrease. I never was laid on payments and always make three times my minimum payment. I wish I can give them zero stars.

Agreed to card really young. Interest rate so high even with good credit at the time, didn't know better. Switched to Marcus without my knowledge. Late fees too high. Disputed fraud and only one of 2 charges removed. Had to file a new dispute for the other. Advised supervisor to review recorded calls. Given an apology and still have to wait 1 to 2 billing cycles. To correct.

Where do I start. First of all the GM Marcus app has been plagued by operational issues since GS took over the GM Card service three years ago. I spent many hours on the phone with customer service reps who do the best they can but they usually connect me to another dept. That dept is also unable to resolve issues. When attempting to use the app I repeatedly received a message that “…Marcus services are only available within the US…”. I’m in the US when attempting to use the app. The CS reps always apologize and indicate that the issue is being addressed by the technical department. After encountering that app issue multiple times I deleted the app from my phone.

Do not get this card whatever you do. I had this card when it was a Capital One card. Long story short the interest rate increased. I was never late on any payments. I got a card from my credit union and they had a no balance transfer. They rejected the payment twice so they could hit me with trailing interest fees. I called many times and every time when the rep looked at my history and wasn't able to explain the fees they said they couldn't hear me and disconnected the call. Worse CC ever.

Terrible experience with trying to pay my bill. I have had this card over 30 years when it was Capital One. Now that it is Goldman Sachs I plan to cancel. Totally not worth the stress to make a simply payment - only the card owner can pay, not an authorized card owner of 30 years and no system in place to transfer authorization. Do not get this card.

I do not recommend this company. I had a GM card since 2017 and soon as I ran into a fraudulent dispute they did nothing about it and I had proof of it but could not submit the proof electronically. I do not recommend this company.

Customer service is horrible. They try to get you for every dollar. I've never been late on a payment. Once I cleared out my balance, I was never notified of the interest charges they added to my account until I received an email saying it was late. They did not explain why those charges came or why I didn't get a notification to pay the bill until it was too late and they refused to credit me the late charge fee when again I wasn't notified and I have never once made a late payment in my life. GO Somewhere else for a credit card.