GM Rewards Card Reviews

I paid my credit card payment on time as I have for the last 5 years. When I sent a message about my payment and when was it going to be credited to my account. which my bank had already paid 5 days beforehand. They reduced my credit line by $200.00 as a reprisal. I would not trust this bank. They bought out the GM Credit Card Program from Goldman Sachs in 2025 and it's been issue after issue since then. I never had any problems with Goldman Sachs. Be aware of their tactics should you need to questions them about your bill. They will retaliate against you should you question their business of properly crediting your credit card account. Check their BBB report as well!

Despite repeated calls and full cooperation, my account remains locked. I attempted to close the account on April 17, spending over one hour speaking with three customer service representatives who provided conflicting information. I requested a written closing statement and a return envelope to mail payment, but was told this was impossible because my account is “paperless,” and that it could not be changed.

Recently acquired a GM Rewards credit card though Barclays. My first purchase was declined due to fraudulent activity. I called and they verified my identity though multiple actions, more than any company I have ever dealt with... not a bad thing. They told me I was good to go and I tried to make the same purchase; declined again. I called and this time they expected me to send a copy of my social security card though the mail or fax... WHAT?! I can understand if it is through a secure option, but though the mail or fax?!? How am I supposed to know that fax wasn't picked up by Abu and away it went. Unreal!

BEWARE. SCAM.. Worst card and worst company and worst customer service I have ever encounter. This card is an ABSOLUTE SCAM. I had over 275000 points that are worth $275+ and when they announced the transfer to Barklays they told me that they will not honor statement credits and advised that I request the credit before the transfer so I did and talked to a nice lady (Belenda) and she confirmed that the statement credit was done. Two months later I found out that it wasn't done. I called Barclays and explained the situation and informed them that I will not pay the balance as it was supposed to be paid the rewards as STATEMENT CREDIT.. Until now it was never done and they reported the non payment to the credit bureau which resulted in dropping my credit score from 808 to 690. So I had to pay the card off including about $100 of penalty and late fees... I even sold my GM card and swore I will never buy a GM card again.

The worst credit card company I’ve ever did business with. Extremely rude customer service!!! and they will monitor EVERY penny you spend and deduct your credit limit without ANY communication! That’s why I STOPPED paying them and cut the card into pieces! Good riddance!

Barclays buying GM Mastercard is the worst. I have never been charged a minimum of $1 for not using a card anywhere before and now my credits getting hit because I keep getting $1 past due and then getting hit with $5 because I don’t use or pay attention to this card!!!!

DO NOT USE THE GM CREDIT CARD! Me and my husband and his parents owned GM dealerships for 70 years so the GM card is the only personal credit card we have ever had. We recently sold our business because we are retiring. Over the years we have racked up a substantial amount of GM earnings only to find out this morning that after Barclays took over the GM credit card a few months ago, that the only way to redeem the earnings was through a GM purchase (like that will ever happen again) or GM accessories. I finally was able to reach someone on the phone after months of attempts online, to find out the the earnings are basically unredeemable.! I explained we are in our 70s and will not be purchasing a vehicle. She said "well you need to do what is best for you". Really! We own several GM vehicles and always have. I'm tempted to sell them all for another brand that's how frustrated I am! GM card service, awful, Barclays Bank, awful, credit card service awful!

Had this card for 32 years... First was Capital One. I earned 5 points on purchases. Then after about 20 years it went to Marcus by Goldman Sachs. Worst customer service ever. The rewards went to 4 points on purchases, but at least you could get gift card rewards and cash back. Now Barclays is 3 points on purchases and you can only use rewards on GM cars and overpriced GM services. Do not bother getting this card. Get a regular rewards card with another company. GM should be embarrassed to be associated with this piece of crap.

Total Rip Off. I've been a GM Card holder for 23 years. Now with Barclays aka Corporate Greed Central. I can't even use my points to lower my balance. I can ONLY use the card for GM purchases. Another example of an American company (if they truly are) screwing America. Cutting up card today. Nice job GM and Barclays! Keep up the good work....

In August my card was transferred to Marcus and now to Barclay. I was not able to access my rewards then either. Tried logging in last night to review my points, but there is a problem with the website. Go figure, every time I try to review my points with the possibility of using them, the site is done or not working. I feel like this is a bait and switch. They bait you with points and then you can never access them. What's the point?