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Reviewed May 30, 2023
I have been a GM card user for years but at the time GM was switching the card from Capital One to Marcus I decided to cancel and close the card. During the transition period the old card was still being used as the active Marcus card but we quit using the card and began to transfer any auto payments to other cards. During this transition time there was a felonious charge added to my card from Norton. I immediately called and let Marcus know that this was not my purchase and that I wanted to dispute the charges. Nearly a year later now Marcus keeps adding this charge back to my CLOSED card account. When I call in they don't seem to understand that I don't own a device to use the Norton Software but are asking that I prove that I did not make this purchase. Not sure how you can PROVE NO PURCHASE was made.
Reviewed April 24, 2023
I have had a GM credit card for about 33 years. I have redeemed points for 7 vehicle through the years. After the switch to Goldman Sachs it was like they started from scratch. All the permissions we had set up on the credit card for users and who could manage the account were cleared out with the new bank. When a problem was encountered speaking to an actual person did nothing so using the online chat we said, "If you can't fix these problems we need to cancel the card." Their solution was to cancel the card. So... after 33 years, I guess for sure no more GM vehicles...
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Reviewed March 8, 2023
Was a GM card holder since 1995 and always liked the card and company. Now that Goldman Sachs has taken over it is a disaster. I cancelled my credit card in October 2022 and they continued to charge me interest without sending out a statement to me to rectify this. Now, I have a negative rating on credit score that had been excellent for 46 years prior to this. Worst company - stay away!
Reviewed Dec. 27, 2022
I have redeemed my points from my GM credit card for the last 3 cars I purchased when the credit card was under Capital One. Since it has switched to Goldman Sachs, I was told that I could not redeem all of my points despite me calling when the card switched from Capital One to Goldman Sachs and asking if I could redeem all of my points when I was ready to purchase a car. I was assured there was no limit. Then, when I had gone to purchase a car, I was not able to redeem all of my points, and when I called the credit car company several times, no one was helpful, and they kept telling me that my claim was still in the system and waiting to be processed.
I never heard from GM. BE CAREFUL WHEN YOU GO TO REDEEM YOUR POINTS; YOU MAY NOT GET ALL YOU HAVE EARNED. The last 6 cars I have purchased were GM. I will not buy another now, and GM lost the sale this time with the denial of reward points. Shame on Goldman Sachs for deceptive business practices.
Reviewed Sept. 14, 2022
This is a completely useless card if you want to use the rewards points, stay away from it and use a regular bank credit card. You cannot redeem the full money from gift card, hard to understand that from the description.
Reviewed Aug. 3, 2022
My GM card opened 2006 by Capital One. Received letter of notice that card/acct will be transferred to Marcus by Goldman Sachs who will now manage my card as of the next year. Had over 16 yrs of no hassles or issues. Received multiple notices by Goldman to register online & be sure to update my payments to reflect their new card number which was received April 2022. Registered online & was extremely careful & sure to opt out of electronic statements when it appeared in the registration process as if defaulting to electronic since I do not have any of my other tons of creditors/accts set up via electronic statement nor ck. Email often enough to pay them like that which is the reason I do not sign up for it ever.
Issue #1 - Received email today 08/03 with subj; "Your GM Card has been restricted"; 2-when I called into C/S, I am being asked last 4 of my Social/name simply to discuss what the email is referring to re; my card being restricted-why?; 3-I am told I missed a payment due 07/28, I then ask agent to allow me to get my file & yes, I am only seeing my last statement dated a month ago for 06/28 due date. I pay all my bills/pay on time/don't miss payments so this was not possible as far as I stand.' 4-I let her know that I did not receive a paper statement since my last one for a 6/28 due date and she says I'm signed up for electronic statements which I am 100% sure I did not opt into that deliberately, when it was offered during online registration;
5-She reports $40 late fee assessed; 6-Tell me why this sounds deceptive, since I did not sign up for any electronic statements/was sure to not opt into that feature when your letter forced me to register online; 6-the whole ordeal of calling in to get a lady that sounds like a 14 y/o who's not customer service oriented, since when I'd speak she'd begin to talk over me plus I just had to give her the last four of my social security just to even talk to her; 7-Her only explanation is that there have been some issues in the transitioning and some customers were being put on digital statements in the conversion but she will wave my $40 late fee. Granted, I thank her for that, but this really is terrible business already since the few months my card was converted.
To top it off 8-My Letter back in Feb promised $15 bonus earning credit if you registered online with a unique code which was entered and that's how I got registered online to begin with, yet I have yet to see that either on any of the statements-I don't know now, since I did not get my paper statement for 07/28 due date! Sadly, agent didn't even offer to get me the missed paper statement or attempt to, simply pitiful! Never had such issues in the over 15 yrs with Capital One!!! No issues with them. A wonderful business to consumer relationship and any time I called C/S I felt they were professional and handled my contacts with care and they had their stuff together. Also had wonderful special financing, etc. offers issued over that span too. Please improve, as I am becoming unnerved over the amount of issues in such a short time.
Reviewed May 28, 2022
I open card to get points to use toward gift card only to find out they won't give you one. It's a scam. Please don't open this card and check all Goldman Sachs cards. They let this company lie to it customers.
Reviewed Feb. 7, 2022
Looked into redeeming some points towards the purchase of a new Buick. Called the 'GM BuyPower Card' customer service on 2/5/2022. Was told (by Graylin) that there we no restrictions on using my earnings even if I was receiving a GM supplier discount; asked 3 times and received the same comment (no restrictions!!!). Went to dealership and they responded much different; can't use any of the earnings point. Have tried for a week (3 messages left where they are supposed to respond within 48 hrs) to get a call back from BUYPOWER CARD Customer Service Supervisor; no callbacks. Not sure what is right and who's in charge but the failure to return calls and make good on what the agents say is a real customer dissatisfier. Time to change brands after 48 years of buying GM.
Reviewed March 18, 2021
In December 2020, GM offered cardholders the opportunity to gift over $1000 in earnings to a family member if used by March 31st. The family member I gifted the earnings to found a Chevrolet to purchase on Tuesday. I told them to present the earnings gift cert at the end of negotiations. During the back and forth there was a rebate offered for $1,250 to them. Subsequently they were told that they could not use the $1000 in gifted earnings along with the $1250 rebate offer. The $1250 rebate was not one of the exceptions stated on the offer. Any other exceptions are not clearly explained. I contacted the redemption center 3 times and then the elevation team (Stacy) and asked for clarification. They could only speculate and not help. The issue, beyond me looking like a dope for giving a bad gift, is that the car will most likely be purchased but the earnings are lost to me. Seems like a sneaky way to purge earnings off the books.
Reviewed Jan. 8, 2021
My current bill shows a late charge and interest fee that I disputed. Payment was due 12/17. My bank statement clearly shows it was sent 12/16 with a corresponding confirmation number. Bill states payment received 12/18. They removed my late fee but kept the interest charge. I was told I could mail or fax the information and they would review. This is the last straw. I pay my bills in full each month and have a credit rating over 800. I won’t jump through their hoops. I’ve been a GM Card customer since 2000 and have purchased several GM cars during that time. This conversation was the worst customer experience with them to date. I have too many credit choices to put up with a company who doesn’t want my business over $16.23.
GM Credit Card Company Information
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- Chevy Suburban
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