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In December 2020, GM offered cardholders the opportunity to gift over $1000 in earnings to a family member if used by March 31st. The family member I gifted the earnings to found a Chevrolet to purchase on Tuesday. I told them to present the earnings gift cert at the end of negotiations. During the back and forth there was a rebate offered for $1,250 to them. Subsequently they were told that they could not use the $1000 in gifted earnings along with the $1250 rebate offer. The $1250 rebate was not one of the exceptions stated on the offer. Any other exceptions are not clearly explained. I contacted the redemption center 3 times and then the elevation team (Stacy) and asked for clarification. They could only speculate and not help. The issue, beyond me looking like a dope for giving a bad gift, is that the car will most likely be purchased but the earnings are lost to me. Seems like a sneaky way to purge earnings off the books.
My current bill shows a late charge and interest fee that I disputed. Payment was due 12/17. My bank statement clearly shows it was sent 12/16 with a corresponding confirmation number. Bill states payment received 12/18. They removed my late fee but kept the interest charge. I was told I could mail or fax the information and they would review. This is the last straw. I pay my bills in full each month and have a credit rating over 800. I won’t jump through their hoops. I’ve been a GM Card customer since 2000 and have purchased several GM cars during that time. This conversation was the worst customer experience with them to date. I have too many credit choices to put up with a company who doesn’t want my business over $16.23.
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I own a company that has a fleet of GM vehicles, wouldn't a GM Business Buypower card be good for that?? You would think. Had a balance of $18000, paid it off before the statement, and they froze my card, for paying the balance of a "business" card. Even better, had a balance of over $17000, got the statement, paid it that day. They reported that balance of a business card on my personal credit score, which isn't supposed to happen. So, my near perfect credit took a big hit, due to the fact that Capital One is blatantly advertising this as Business card, and it is clearly not. The only time they can report on personal credit is if you miss a payment or have a late fee... This is not the case. DO NOT GET THIS CARD IF YOU ARE USING IT FOR BUSINESS!!!
Was supposed to receive a $200.00 rebate. Received a $100.00 rebate and they denied the other $100.00 because my wife bought the truck new, we got married and the dealership still has the information in her name. There when I used my buy power card with my name on it they denied the 2nd $100.00. I've called multiple times to get this straightened out with no luck. I never buy tires again from my loyal dealer I've been using since 2008.
I called GM credit to claimed my rewards. I asked if I can use my rewards towards my credit card balance because of the Pandemic crisis. I was told "NO but if buy parts for your car, purchased or leased a vehicle or you do a oil change you can submit a form through our online system and claim your rewards". I'm not in the position of buying a vehicle or buy parts for my car (not in this pandemic crisis). All I want is to used my rewards towards my credit card balance so at least it will alleviated some payments. This is not the answer I was expecting. This is terrible customer service.
I’ve tried for three times to get a new card: I’ll be leaving the country soon. My card expires after I leave. Called call services. They cancelled my husband's card. Got new card with new numbers. Same expiration. Called again, got same numbers and same expiration date. Just checked the mail, new number same expiration dates. You’d think a company could fulfill my request. Seems I’m asking the impossible. Oh, I’ve been a member for 34 years. I’m cancelling my card.
I was checking out on a online web site and entered all the required information to charge to my Capital One GM card and submitted to close out and my card was refused. This was the second time within 1 week. I have had this card for over 20 years and have never been refused. I don't even carry a balance. I have several hundred dollars to put on a new vehicle but I am about to tell them to stick the card where the sun don't shine, but Christmas shopping is getting close and I always use it. I am beginning to believe they don't want my business. I never had a problem until Capital One took over. I also have a friend who is trying to get his card activated for use and has been refused. He was provided the card after he applied for it. What kind of company is this?
Tried to buy 4 NEW tires at a GM dealership using my GM card. Card not used for years. Very low limit. Only needed $200 to complete sale. I am not primary cardholder... husband (age 80) is. Gave all info. re. husband. Tire's a gift for our 50th wedding anniversary. Refused to extend credit for one sale. Using GM card entitled me to DOUBLE rebate, adding another $70 to current rebate. Feel GM did not want to pay me extra rebate, so refused to accept card. How is anyone supposed to buy 4 Michelin tires for under $1000.00?
Very disappointed in GM. Thought they were better than this. Guess not. Spoke to two women who said they were supervisors. Don't think they were. They were too hesitant in making up their answers. They wanted to call my husband on the phone to verify. NOTE... were TOLD he is EIGHTY years old, and was told we NEVER talk to anyone on the phone about credit cards. Why would they ask such a thing? They said to "buy just two tires", "make partial payment on the card". Feel they just did not want to give me the DOUBLE REBATE I WAS ENTITLED TO. Cancelled whole transaction with the GM card, and put it on my Sam's Club card, with no questions asked. Question... why do you have a "promotion" and fail to honor it? Will be sending in rebate form, as instructed by my GM dealer. I hope to get the full, double, rebate, even though I was NOT ALLOWED to use the GM card for the transaction.
I have had a GM MasterCard for over 25 years. It has recently been changed to Capital One for servicing. I buy 2 new cars every year and use my Gm points. Every year for the past 4 years within 1 week after making my vehicle purchase I have received a bonus voucher for $750.00 to $1,000.00 to add to my existing points. I then call to ask if they will credit the bonus to me for my next purchase and they say no. Any bonus that comes within days of you buying the car should be given to you. That's how any other merchants handle these issues.
Six Months Later, Waiting for my $200 Tire Rebate from Cap. One - Horrible experience. The worst. I fully complied with the Terms of the Rebate Program (they have mailed me the same offer since I submitted) and I have had to make numerous calls to Certified Service/GM Card and my Cadillac Dealership to contact their Rep. to be deterred several times due to errors on their end. When I finally did get a rebate, two weeks ago, it was half of the amount (only $100) so I needed to start all over again and chase what they offered me to begin with. I called them today and the Service Manager of the dealership again today. Reckon that I have made at least 20 calls already. Not kind to do one's customers.
GM Credit Card Company Information
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- Chevy Suburban
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