GM Credit Card

I have had a GM MasterCard for over 25 years. It has recently been changed to Capital One for servicing. I buy 2 new cars every year and use my Gm points. Every year for the past 4 years within 1 week after making my vehicle purchase I have received a bonus voucher for $750.00 to $1,000.00 to add to my existing points. I then call to ask if they will credit the bonus to me for my next purchase and they say no. Any bonus that comes within days of you buying the car should be given to you. That's how any other merchants handle these issues.

Six Months Later, Waiting for my $200 Tire Rebate from Cap. One - Horrible experience. The worst. I fully complied with the Terms of the Rebate Program (they have mailed me the same offer since I submitted) and I have had to make numerous calls to Certified Service/GM Card and my Cadillac Dealership to contact their Rep. to be deterred several times due to errors on their end. When I finally did get a rebate, two weeks ago, it was half of the amount (only $100) so I needed to start all over again and chase what they offered me to begin with. I called them today and the Service Manager of the dealership again today. Reckon that I have made at least 20 calls already. Not kind to do one's customers.

I only have a $300.00 credit limit on this BuyPower card. I made two payments, one on 6/20/18 and one on 6/21/18. My bill status is $168.00. So they Took both payments out of my bank accounts and then gave me a $0.00 available credit! They said that they need to put a hold on my account to verify payment. Ok, well, when I chatted with someone online, they told me I had to call the number on the back of my card. I did this, and went thru the automated phone call. It recognized that I had made a payment of $75.00 and $60.00. When I got to a operator, they said I couldn't receive MY available credit until 6/25/18 and 6/26/18. I am extremely upset about this, and will pay off my $168 and close this account. It is Incredibly frustrating!!! I pay on time, I pay extra and I'm penalized for making more than the minimum amount? Very wrong, and unfair! If you already acknowledge that I paid, why keep my available credit at $0.00.

So, here's the story. I've had this card and another card with Capital One for a little over a year... Never missed a payment. Recently, I accidentally made a $500 payment to both cards and when I tried to cancel one of them (because I only had enough for one payment), they wouldn't let me. The payment returned for the BuyPower card but went through for the other card. But for about a week it said the opposite. That the payment went through for BuyPower card and not the other one. So... I used the BuyPower card and then a week later they flipped the script and now I had no balance due on the other card but now had a $900 (credit amount was $500 + the $400 that I spent) balance on the BuyPower card because I used it because I had $500 available for use.

I have been a GM card holder for 16 years. I've always paid in full and on time. I raised a disputed charge to customer service in the amount of 8.03. After being lied to by Nakkia (employee # **) who would not pass me to her manager Katrina, she refused to waive this fee in order to keep my business. Apparently, giving many thousands of dollars of business to this company is not worth $8, so I will be taking my business elsewhere and I encourage others to do the same. This is a deplorable business model. I will be taking my business to American Express where I am a valued customer.

My husband has had a GM card since 1994, which a couple of years ago was acquired by Capital One. Even with the acquisition, not much changed. My husband had a business account with GM/Cap 1 and we also had a personal card. He paid the business account and elected to receive paper whereas I elected email for the personal card to save the trees. My husband also was set up on auto-pay and thus didn't always open the statements given that he knew the bills were getting paid in full. The last statement I received in email from our personal account was in September, which was paid on time and in full as it is every month.

My experience with Capital One Card was terrible. After dealing with Andy, Melissa, Tami, Felica, and finally George on 12-08-17 and 1 month of calling them and spending an hour on the phone George told me today that he would set up a payment investigation as to the missing $807.58 that was sent to them on 11-16-17, like any other previous payments for the last 2 years to the same address. The payment showed accepted by provider on 11-16-17 but they never received it so they put a block on the cards and also stopped payments on 4 automatic withdrawals.

Ok, I've been w/ GM Card for 29 uneventful years. No negative issues... Recently, my GM card was denied a purchase at my local grocery store. (I shop there every week & pay w/ GM Card from Capital One.) The sale was denied. I contacted Cap 1 & I was informed that they denied it due to a possible fraud transaction... The customer service agent was very polite, unlocked my account, but couldn't explain why the charge was flagged/denied... It seems just so random. Now, I'm not comfortable using the card. It's embarrassing to be standing in line & the cashier gets the mgr, who explains that you've been denied. Has this happened to anyone else?

This card is a joke! They make it almost impossible to make a payment. Customer service is awful. Wouldn't allow me to update my address or cancel my duplicate card and send me the primary card holder which is me a new card. Every time I tried to make a payment it was such a hassle. They had to call my bank every time and month after month it was always something. First my checking account number was coming up invalid. Then my debit card 3 digits was "not matching". I'm reading the exact numbers right in front of me... This month, my bank acct address for the debit card was not matching what the bank has or something... paying this card off and ending it.

After years of using my card I have $9500 in earnings. Just left the dealer after agreeing on a price then was told I could only use $1500 toward my purchase. This program is a scam. Sounds like many people are fooled by the scam. Hope you won't be. They said it's always been this way but it must be written in the finer than fine print. Very embarrassing and disappointing. GM will never see me again.

Have used my GM Credit Card for years and after saving points through the years, have gotten three $3,000 dollars discounts on new cars, and received $4,100 off the final negotiated price on my last new car purchase. Each car has served me well, (no major repair problems to complain about just regular maintenance repairs, oh my wife and I have had more than our share of accidents, but the point is we really like our cars), and, the people at GM Credit Card Services have always worked with us to resolve any late payment problems we may have gotten our selves into.

This has been going on for 6 months - I attempt to cancel auto-shipping delivery, return two months of deliveries, phone calls, emails, they finally say they cancel auto delivery. But they charge me and my credit card for another shipment they say they sent, I never got. I complained to Better Business Bureau and told my Credit Card company I did not get the shipment they say they sent to me even after my account was supposed to be closed. My Credit card company is saying if I can't prove anything (not getting boxes) then they will charge me the $309.99. How can I prove not getting something? I guess I will have to cancel the card and have a non-payment show up on my credit report because I am not paying for something I did not get. BTW, the Credit card company is GMC Mastercard BuyPower Card in Salt Lake City, UT.

I have had a Mastercard for a long time and I wanted to redeem my rewards and was told I could only do it if I bought a new car. My car is paid off and I do not want a new car. I was told that my almost $3,00.00 could only use it for that. I am disabled and I struggle to pay off the car I have. They said I would lose all that I have build up in rewards. There should be some way that it could be transferred to a gift card or on account for a gift certificate.

I pay the bills. Our GM Mastercard is in my husband's name primary, with me as a user. I recently shredded my card and couldn't find a recent statement to pay the bill. So I called to make a payment with all the information. My checking information is automatically in their system and he (his name was Israel) said I couldn't make a payment without the full account number. I have made payments before with social security, address, checking account #. He claimed I could be committing fraud. I am trying to pay a bill not charge on it??? He would only talk to my husband and when my husband gave permission for me to finish the phone call, he said it was against the guidelines. I've paid plenty of bills to know he's wrong. He just had an attitude on the phone, not to mention hard to understand because they are all from outside the U.S. Good thing I don't plan on using this card again!

So angry with Capital One Gm Card. I disputed a charge, the company went out of business and was suppose to refund me 800.00. I provided two documents stating the refund after 6 months I still did not get the refund. ** in disputes doesn't think I should be refunded however, it is right there in black and white. Here's to bad credit because I am not paying this amount.

Loyal gm car customer since 1966. I buy new vehicles every 2 years. My friends all received the $3000 TOP off bonus this year. The gm card would not give any explanation as to why I did not receive one. Due to this situation, I will never buy another gm vehicle.

I have 5 credit cards I pay by phone. Of these 5 Wells Fargo is the worst. It takes forever to get to the place you pay your bill. The recording asks the same questions over and over again. Please shorten your messages to pay bill. Sometimes I get so frustrated I don't even want to pay my bill.

I was going on a long vacation and called to get a new card mailed to a second home. I was assured that this would be no problem and that I could use my old card until the new one arrived. None of it was true. The old card was cancelled before I tried to activate the new card and they would never activate the new card citing my second address could be fraud. This despite the fact I have had this address for decades and it was my primary address with GM for much of this time. Repeated calls met with the same fraud claim. After 6 weeks of claiming they didn't believe I was really me I said you might as well cancel the account then. No problem, they believed it was me and cancelled the account. I don't know if it was GM or Capital One that gained or just incompetence, but I cancelled the GM purchase in the works and will be replacing my three GM cars with another brand.

I have always considered myself a member of the General Motors "Family." My father was employed by GM for over 40 years. I have never driven anything but a GM car, starting in 1954. Imagine my surprise to find that GM is conducting a scam on loyal purchasers. I carry a MasterCard with the GM logo. The card is issued by HSBC. My March statement showed a credit of $2,397.73 toward the purchase of a new vehicle. With that in mind, I attempted to apply it towards a 2011 model. I was told only $1,000 of the amount shown on my statement could be used. "Outraged" is a mild description of my feelings towards a company that would conduct and advertise such a fraudulent scheme, particularly when my taxes have helped to keep this company in business. Can you help me recover my missing dollars and put an end to this practice?

In the scheme of things this may not seem important, but to me it is.