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I was going on a long vacation and called to get a new card mailed to a second home. I was assured that this would be no problem and that I could use my old card until the new one arrived. None of it was true. The old card was cancelled before I tried to activate the new card and they would never activate the new card citing my second address could be fraud. This despite the fact I have had this address for decades and it was my primary address with GM for much of this time. Repeated calls met with the same fraud claim. After 6 weeks of claiming they didn't believe I was really me I said you might as well cancel the account then. No problem, they believed it was me and cancelled the account. I don't know if it was GM or Capital One that gained or just incompetence, but I cancelled the GM purchase in the works and will be replacing my three GM cars with another brand.
I have always considered myself a member of the General Motors "Family." My father was employed by GM for over 40 years. I have never driven anything but a GM car, starting in 1954. Imagine my surprise to find that GM is conducting a scam on loyal purchasers. I carry a MasterCard with the GM logo. The card is issued by HSBC. My March statement showed a credit of $2,397.73 toward the purchase of a new vehicle. With that in mind, I attempted to apply it towards a 2011 model. I was told only $1,000 of the amount shown on my statement could be used. "Outraged" is a mild description of my feelings towards a company that would conduct and advertise such a fraudulent scheme, particularly when my taxes have helped to keep this company in business. Can you help me recover my missing dollars and put an end to this practice?
In the scheme of things this may not seem important, but to me it is.
GM Credit Card Company Information
- Company Name:
- General Motors
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