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Chase Credit Cards Reviews

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Chase (NMLS #399798), the U.S. consumer and commercial banking business of JPMorgan Chase & Co., offers home purchase and refinancing loans, in addition to its other financial services. The company provides home loans in every state and Washington, D.C., and its services are available online, through its mobile app, by phone and in person at more than 5,000 branches.

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Chase Credit Cards Reviews

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    Page 33 Reviews 4580 - 4730

    Reviewed Feb. 7, 2009

    I fell for Chase Special Rate Checks, offering 0.00% fixed APR until March 2009. I paid a transaction fee of $199.00. I proceeded to make payments in the amount of whatever was purchased that month on the card and the sum that I divided by 6 months in order to pay back what I needed to, to have a negative balance by 3/1/09. However, when I called customer service regarding finance charges of 12.99%, I was told that the checks did not work that way. In other words I was to reduce the sum of the special check first and they would charge me finance charges on the remaining charges because they were carrying them over. I have had the card since 1984, and pay an annual fee faithfully. I certainly feel like I have been ripped off. I will not be using the card again once this is finished. I have participated in Home Depot special financing in the past and have been able to pay off the monthy charges first to avoid any finance charges, that is the way things should be done and by the way they never charged me a transaction fee to do so. Very disappointing experience.
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    Reviewed Feb. 7, 2009

    I understand that all financial banks are being affected by this economy, but in actuality they were the greedy ones in the first place to offer loans to people who could not afford it so they could get the commission. But anyways, they are unethical because they are increasing APR's just to make more money. It is unethical because before when I opted out of an increase in APR they said okay.. but now, if I wanted to opt out, Chase Credit Cards would close your credit card. We all know if you close an account you lower your credit score..so of course I'm not gonna close it.. I just won't use the Chase Credit Card anymore.. P.S Bank of America are greedy bastards (they bought out Chase)!!
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    Reviewed Feb. 7, 2009

    Update on my complaint against Chase (2/04/09) ... I just went online to be SURE Chase processed my Minimum Automatic Payment which as clearly listed on my statement as Minimum Automatic Payment Due - $54.12. Guess what...they only processed $10 as an automatic payment, thus leaving my account over-the-limit, thus generating their right to assess another $39 fee to my account! Regardless of whether they were right or wrong, if I don't bring my account UNDER the $300 limit, they can continue assessing this fee. So I paid the additional $44.12, then called Chase to advise them of such, and to question why they did not process the entire 54.12 which was listed as the Minimum Payment Due. Their rep told me that (somewhere) in their contract they are not responsible for processing over-the-limit funds. I pointed out that if my STATEMENT clearly states a specific amount being due as the MINIMUM AMOUNT DUE, then that is what it means is due, right? What part of that is so difficult to understand? He was speechless. I've had it. I'm filing a complaint with the Comptroller of Currency and looking for any class action suits that might be able to go after these sleeze balls.
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    Reviewed Feb. 6, 2009

    I found this site yesterday and quickly realized that I am not the only one that is complaining about Chases' tactics. I received notices that the interest rates on two of my Chase cards are raising unless I opt-out this month. I have been carrying on an ongoing dialog with people in customer service regarding these changes. I have never missed a payment, always pay more than minimum and have an excellent credit score. A portion of their answer follows Please be assured that the change in your account terms was not an adverse reaction to information in your credit history. At this time, we're attempting to standardize the interest rates on our credit card accounts. The change to your account terms is a result of our attempt to offer consistent rates to all credit card customers.
    This standardization will raise the rate on my Business card from 9.99% to 16.99%! I, too, am outraged that a company that received bailout dollars that the American public will ultimately assist with repayment has taken the money and in return stuck it to its customers; especially those with a business card that are using it to keep their small businesses in operation in this struggling economy while their top executive gets more than 20 million in bonuses! When discovering this site I was pleased to notice that a class action suit has been filed dealing with the transfer balance Chase mess. I suggest everyone contact their Senators and Representatives, news programs, and anyone and everyone who might bring this treatment to the forefront. Being complacent is not the answer. If anyone has other contact ideas, please include them in your message.
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    Reviewed Feb. 6, 2009

    Chase started charging my credit card account a 10.00 service charge on top of my regular finance interest charge starting jan 1st.They stated they sent a disclaimer out that advised they were going to do this unless I opted to change my interest rate from 3.99% to 7.99%.Can they arbitrarily change terms of an agreement in such a manner? What is to stop them from making a 100.00 service charge next time?
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    Reviewed Feb. 6, 2009

    When I applied for the Chase Amazon Credit Card in 12/04, I was offered a 3.99% rate for the life of the loan balance. Chase has now instituted a $10 monthly transaction fee, which according to my Feb. 2009 statement has increased my effect APR to 8.62%. This is in violation of the 3.99% initial loan agreement. I understand that Chase may require this fee from new customers, but the bank must honor its original agreement with me. Upon calling Chase and speaking to a customer service representative on Feb. 5, 2009, I was told the fee was non negotiable.
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    Reviewed Feb. 6, 2009

    I had not used my Toys R Us Credit card from Chase for a year. I forgot to make a pmt and was one day late. When Asking a rep and the a supervisor for a deferrance for one time because I thought the pmt was due on the 10th of the month like before when I had used the card I was told outright I should of read the agreement by the supervisor and the rep said they didn't extend a curtesy for the late charge for a one time customer service.
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    Reviewed Feb. 5, 2009

    I'm being charged a 10.00 service charge for having a promotional APR that is low. I have NEVER been late on a payment. When I called they basically said that their agreement with me can change any time they want it to and the promotion doesn't matter. If this is true then that is false advertisement when they say in the promotion LIFE of balance.
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    Reviewed Feb. 5, 2009

    My story is the same as everyone else's. Signed up for a balance transfer (high-interest prime-tied private student loan) fixed at 3.99% for the life of the loan. A/O January 1 2009 was assessed a service charge of $10/month and increase in minimum charge percentage from 2% to 5%.
    There was a Change in Terms Notice enclosed in my statement of 11/22/08 warning of this breach of good faith, trust, and ethics. This was about 5.5 weeks before it went into effect. The closest mention to an opt-out phrase is this (with regard to the $10 service charge, which they clearly consider to be a finance charge): The account service charge is billed to your account monthly whether or not you use your account, and you agree to pay it when billed. The charge is $10 per month ($210 total annually), and it is a finance charge. The charge is non-refundable unless you notify us that you wish to close your account within 30 days of the date we mail your statement on which the charge is imposed and at the same time, you pay your outstanding balance in full.....If your account is closed by you or us, we will continue to impose the service charge each month until you pay your outstanding balance in full and terminate your account relationship. They also state that the principal factors we considered in amending your account include the APRs and revolving balances on your account. (HMMM - these are not mentioned as potential problem areas in the original transfer offer...and, in my case, they did not change, except that the balance got lower and lower and never went up.) I find this caveat interesting in light of the lottery angle described in an earlier posting. Was it really just our luck that got us all the $10 increase? For me, this represented a whopping 50% increase in the dollar amount of my finance charge. I couldn't help but factor that fact in when I read their reassuring claim: Important: Your APRs will not be impacted by these charges. They really must think we are all stupid. Well, sure enough, on Jan 5, the $10 was posted on the account and raised my existing balance by $10. And guess what, my effective APR, as stated on my January statement is now 5.99%. Compare this to my December statement, which clearly states my effective APR at 3.99%. Is this an example of no impact on my APR? Chase is clearly more stupid than any of us idiots out here.. I would not lower myself to contacting them. I know what they did and so do they, and by what I've read here and elsewhere, it is clear they do not care. So, I got myself a home equity loan for more than double the amount of the balance, at a rate lower than my new non-impacted effective APR and with a monthly payment lower than my new Chase minimum payment, paid off the Chase balance and 3 other credit cards, and got my husband the flat screen he's been aching for...just in time for the Super Bowl. I secured this loan using only my salary (not my husband's), our 50% equity in our house whose monthly payment is $428, and my 757 credit score (never late or delinquent with Chase or any other creditor). Chase is crazy. I clearly will never do business with them again and their reputation is seriously damaged. It is now 4 PM on Feb. 5 and the $10 charge has not yet been added to my $0 balance at Chase. Will check tomorrow to see if it's been added. If and when it is added, I will close the account and get my $10 refund. In the meantime I'll keep the credit line - it gives me a really good debt-to-available credit ratio!!
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    Reviewed Feb. 5, 2009

    Unlike your article states that chase has become more user friendly, Chase has raised the interest rate on all 3 of my card accounts to a 12.99 V. One was 7.99 F, the other 2 were 8.99 F. I have never been late with them since they've been open and we also have a checking account and Mortgage with them. I opted out on 2 of them with the exception of the smallest one as that is my overdraft card. When we applied for a mortgage in Nov 07, they lowered all my limits which caused me to have over 50% balances. I tryed to negotiate with them but to no avail. Seema would not even let me speak with a manager. She stated there weren't any on the floor at the time and took my number saying they would call me back in 24 to 48 hours. I then called the number above and spoke with B J Parker who at least spoke with me and correctly closed 2 of my accounts before they were increased. I don't understand the reasoning behind this rate hike. We haven't been late on anything and always at least make the minimum payment ON TIME.
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    Reviewed Feb. 5, 2009

    Like most of the people that have written here to complain about Chase and their crooked credit practices, I too have just had this experience with them. I have been a Chase card holder for many years. I have always paid my bills on time, never being late and have paid at least the minimum due or more. Because I was a good customer to them, they constantly sent me offers to transfer balances at lower interest rates. I accepted their offers, paid down the balance and have been in good standings with them. A couple of years ago, I again accepted an offer from them to transfer balances to a lower rate of 4.99%. I have been on time with all payments, and paying more than the minimum. This rate was good for the life of the loan and was a contract with Chase. And what do I now get for being a good customer all these years? A shocking bill increasing my minimum payment from 2% to 5%. This increase is almost impossible for me to be able to pay every month! And, along with that a bonus of a $10 fee every month that they will now be charging me. This fee sounds crooked to me, because on one hand it is called a fee, but on the other hand they call it a purchase (that I did NOT authorize!) so they could add it to my balance owed to them at a much higher interest rate than my 4.99%... Meaning it will never be paid off and keep increasing by $10 until my other balance is paid off. How is this legal?
    I called Chase to ask about their $10 fee and the agent told me they needed more money to stay in business, so now I had to pay them to have a their credit card. So my Tax bailout money was not enough for them?? He also said Chase sent notices to me three times that they would be doing this, and this is not true. I was never notified. He then told me if I didn't like it, I was free to opt out by closing my account and paying them what I owed them in full immediately. I then asked about the increase in the minimum payment and why they were doing that to me, their good customer. He told me that Chase wanted to get the money they loaned to me back in their hands as soon as possible, thus the increase. He said the economy was bad, so they needed that money. I thought to myself, he must think I am really stupid Chase wants that money so they can loan it back out to someone else at a much higher interest rate and this is how they are going to do it since they have a contract with me at a lower rate. Again, he told me if I didn't like it, then I could close my account and pay them off. He was very smug and when I told him how hard and unfair his company was being to us he simply said I'm sorry you feel that way' like I'm the one with the problem. But of course he would say that, he can't let on if he thinks it's wrong because he wants to keep his job. And by the way, he never offered the option of taking the fee off if I agreed to a higher interest rate like some here have said they were offered. This has made me ill and I feel violated, as well as everyone else here must feel. As long as Chase gets away with it, what will stop other Creditors form doing this? Chase is paving the way to bring down the rest of America to financial ruin. Isn't that a lovely way of saying thank you for the billions in bailout money? I don't know what I am going to do about my situation, or what I can do but when I do close my account, I will NEVER do business with Chase again. I am telling every friend and relative I have about what Chase is doing, because if they can do it to me, what's to stop them from doing it to them? I suggest everyone this has happened to to tell everyone, get this dirty practice in the public eye. I plan to write to the Federal Reserve Consumer Help site. I also plan to write to our US President and senators to let them know how the company they are bailing out is treating the taxpayers. I plan to write to cable news channels and newspapers. I think everyone Chase is hurting needs to be heard, voice your opinion tell the world.
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    Reviewed Feb. 5, 2009

    I recieved a letter from Chase about the switch from WaMu to Chase with an increase of 1/2% interest on my WaMu Credit Card(soon to be Chase). I already have an extremely high interest rate of 14.99% fixed APR with WaMu because of a past bankruptcy. My credit score was gradually improving as I kept my payments up and payed extra on my bill each month. Now the good part. I recieved a notice from Chase saying there was a mistake on my disclosure and in fact they were increasing my APR to 23.99% or Prime Rate plus + 18.99% Variable Rate whichever is greater. Thats a 9% increase in finance charges. This is ridiculous. Had I known this was going to happen with the takeover I would have cancelled my card with WaMu before the switch and kept my lower interest rate.
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    Reviewed Feb. 5, 2009

    I have had a WAMU credit card for a few years with an interest rate of 7.99%. WAMU was taken over by Chase and in December they raised my interest rate to 17.99% with no notice. I have never missed or been late with a payment and have always paid many times the minimum due. When I inquired I was told it was because of my credit score. My credit score is the same as it was when I first got the card, no changes.
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    Reviewed Feb. 5, 2009

    Please investigate Chase bank for fraud and extortion and racketeering and breach of contract. They have possibly broken predatory lending laws by reneging on their agreements with probable thousands of customers like me who accepted their generous offer of low interest for the life of the balance card deals. They have decided that the life is up.
    They offered their customers 3.9% life of the balance loans on credit cards years ago. Now, after paying for 5 years at the rate they have changed the plan and added a fraudulent $10 monthly service fee when no service was requested nor accepted, to make the effective APR go to 6.5% . They also decided to change the min payment from 2% of the unpaid balance to 5% of the unpaid balance. They told me, in a phone call, that they could take off the monthly service charge if I sign a new contract and agree to 7%. Isnt that extortion- adding a charge and offering to remove it for agreeing to higher interest? Consumer affairs web site is full of similar complaints from scores of angry customers. At least one class action suit has been filed against them. Could they change it again and increase the service fee to $50/month and make the minimum payment 25% of the unpaid balance? They must not be allowed to change the terms of the original agreement. Please insist that an injunction be placed on them barring any changes to the original contract that was to be in place for the life of the balance until a court can decide whether or not is legal for them to breech the contract.
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    Reviewed Feb. 5, 2009

    Read your price on Feb 04,09 about the class action suit aganist Chase about the check transfers and fees put on your account. I transfer to old cards to Chase and my next month bill was over a thousand dollars which I could not pay sent what I could and each month its more and more fees. Chase has been un-moving when asking for help
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    Reviewed Feb. 5, 2009

    I have the same issue everyone else has with Chase. I have a 4.99% lifetime promotional interest rate and Chase tripled my monthly payment and is charging me a $10 service charge every month. When I called to complain, they gave me the option of paying the service charge, for which the offer no service, raise my interest rate to 7.99%, or pay off the card and close the account. My excellent credit and faithful payments made no difference.
    This seems extremely unethical and illegal to me. If you get a loan from a bank, they don't change the terms of the contract, especially when you made every payment on-time. How can credit card companies get away with this?
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    Reviewed Feb. 5, 2009

    I have been a customer of Washinton Mutual for years, with a checking and savings account, as well as a credit card account. Following Chase's buyout of WaMu, I got a welcome letter from Chase informing me that they are raising my creit card interest rate to 15%. I have an excellent credit score, have never exceeded my credit limit or missed a payment. When I called to ask them about it, they said only that I could opt out, which means close the account. I am totally disgusted with this, particularly after they have received billions of our (and probably our grandchildren's) tax dollars, ostensibly to improve consumers' access to credit. I am not interested in supporting their failed business model with more of my hard earned dollars. I am closing my Chase credit card, and I am also closing my checking and savings accounts with Chase and moving everything to my local credit union, where at least I know how my money is being used. I hope every other customer that Chase is taking advantage of will do the same.
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    Reviewed Feb. 5, 2009

    As of Febuary 2009, I received a $10.00 (monthly) finance fee on my CHASE credit card statement. And...my monthly minimum went fron $158 per month to $366. I have great credit - just ran my report last week, so I know this has nothing to do with me. When I called and asked why, they said they had sent me a note last November. (That doesnt make the charges appropriate).
    Chase customer service said becasue I have a balance on a promotional rate they are not making money on me and need to charge me the $10 to make money (off me). The increased monthly minimum is to help me pay off my card sooner. I was surprised that they came right out and said they werent making money on me...so I have to pay more. This sounds like a bait and switch. It seems unethical (but I guess not illegal) to get a customer hooked on one rate and then decide you werent making enough money and start charging new fees. Outrageous! Seems like they are more interested in collecting as many fees as possible than retaining customers. I have had 2 Chase cards for more than 15 years. I will never use them again.
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    Reviewed Feb. 4, 2009

    I have a Chase Mastercard account with two low interest rate balances from transfer promotional rate offers that are very old ~3k @ 2.99% and ~5.5k @ 3.99% on the same card. On my December statement I noticed an increase in my payment amount from $164 to $405 and also Chase added a monthy fee of $10. When I called them they said this was a change in terms due to economic conditions and that the only thing they could offer was to raise my rate to 7.99% to lower my monthly payment. I'm very good at keeping records and know I have the original terms of my transfers but I'm guessing they probably have clauses saying they can change the rates anytime they want. Still, given the economic bailouts by the government, I would think someone would be putting a stop to banks doing things like this when they know now is the worst time to be increasign payments rates. I'm not able to afford the high payments but I do not want to pay the extra money, in rate increase, to a bank that treats it's customers this way. My account is in good standing and I've had it for many years. They are litterally CHASEing their customers away. Is there anything I can sue them for? Thanks, Garth
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    Reviewed Feb. 4, 2009

    Got a Bank One Credit Card
    On 2/23/05 I wrote a Bank One Check #2703 for $16,000. Bank One charges a $50 or $75 fee. Check agreement says 3.99% APR for the life of the loan. For the next 4 years I made all required minimum payments on time. Meanwhile Chase bought Bank One and states it will honor Bank One agreements. I made no additional use of the card. Chase ups my purchase rate to 27.24%. Then on Feb. 2, 2009, I get Chase statement. On Jan. 5, 2009, Chase starts charging a $10 a month "finance charge" fee. Chase charges this fee to purchases. These actions raise my APR to 5.75% with the promise that it will compound and skyrocket. Isn't this fraud? A breach of contract? Deceptive business practice? Chase also raises my minimum payment from 2% to 5% increasing my monthly payments from $143 to $353. Chase tells me (spoke to Tom Lions in Columbus Ohio 8:44 HST 2/4/09) that if I opt out they will force me to pay the entire debt off within 30 days or raise my interest rate to 7.9% (which is worse than the $10/month fee) Of course, according to them they still can change whatever they want (i.e. not uphold their 7.9% agreement just like they are not upholding their 3.99% agreement). I still owe over $7K. To Russ of San Diego:
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    Reviewed Feb. 4, 2009

    I payed my balance and closed my account, and they turned around and charged me 31.94 in interest on a closed account.
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    Reviewed Feb. 4, 2009

    I cancelled this card and transferred the balance to a Bank of America Card in November of 2008. I made the November payment as well. Bank of America underpaid the card by $117.75 which I am willing to give them. They did not cancel the card but sent no bill for December and January. Now I get a bill for February for $353. All my expanations to several different people have fallen on deaf ears. They will do nothing to rectify this situation.
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    Reviewed Feb. 4, 2009

    ATTENTION EVERYONE - My experience has been the same, so I won't go into details. However we all need to take action against this unethical business practice.
    As X of Phoenix suggestion, I have filed a complaint with the Comptroller of Currency and urge everyone to do the same. To file your complaint go to http://www.helpwithmybank.gov/complaints/index.html. Further, you can participate in the class action law suit at http://www.gslawny.com/lawyer-attorney-1383679.html.
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    Reviewed Feb. 4, 2009

    JPMorgan Chase unilaterally changed the terms of my fixed rate credit card. After having the card for 3 years always on time, they decided to add a $10 monthly charge (there was no charge previously). In addition they increased the minimum payment amount from 2% to 5% of the balance. I find this unethical business practice as it has put me in financial hardship.
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    Reviewed Feb. 4, 2009

    I went on line to schedule my Chase credit card payments like I do every month and noticed my payment due had gone from $113.00 to $286.00. I about had a stroke so I called them and they said they had changed the terms of my agreement and if I wanted to keep my 4.99% then I had to pay the larger amount, but if I wanted my payment to stay the same then they would have to raise my interest rate to 7.99. I told them that I could not do this and why where they doing this to me since I have not been late or missed a payment. I told them this was like blackmail, either I pay the higher payment or the higher interest. I cannot afford $286.00. I think this should be against the law since I did nothing wrong. Here everyone is struggling and instead of helping they increase the financial burden and undo stress on innocent people who are paying their bills and trying to keep afloat in these hard times.
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    Reviewed Feb. 4, 2009

    We also were lured into transferring a balance to a Chase credit card with a guaranteed annual percentage rate of 3.99 until the balance was paid in full. In January 2009, I noticed our minimum balance payment went from 2% to 5% of the unpaid balance. Also, Chase added a $10 fee. Looking at the bottom of our statement, the APR listed is higher than our agreement (our new rate is above 9% APR). I called and talked to 3 different reps. They offered to let us go back to the 2% minimum payment if we gave up our 3.99% APR and accepted a 7.99% APR until 2011. Also the reps stated they would remove the $10 monthly fee if we accepted the higher rate. I declined and told them we paid a fee up front to get the 3.99% rate and plan to keep it. The reps tried to tell me that we still have our 3.99% APR with a $10 fee added due to the economy. However, when I look on our statement, it shows that our rate now is above 9% APR. There is no way this could be legal and they are not abiding by their end of the agreement. We have not been late on one payment with this account and almost always pay more than the minimum payment. We plan to pay off and close this account and never do business with Chase again. We feel we were lured in and lied to. We refuse to do business like this. It is very sad news that our tax dollars are going to support companies like Chase that can be so deceitful to their good honest customers. I feel they are trying to get all they can from good customers before the federal regulations go into effect in 2010. If we band together, surely something can be done about this unscruptulous company.
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    Reviewed Feb. 4, 2009

    I have an outstanding balance from a balnace transfer, with a 3.99% promotional interest rate, fixed until the balance is paid The minimum monthly payments have been 2% of the balance.
    The minimum monthly payment was increased to 5% of the balance, and a $10.00 per month service charge was imposed. Everyone being cheated by Chase, should file a complaint with: Office of the Comptroller of the Currency Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston, TX 77010-9050 ph 1-713-336-4301 (fax) These changes are arbitrary on the part of Chase, and done merely to improve their profits. They allow many of their customers to pay off their balances, keeping their existing promotional interest rates and repayment terms. We have 5 credit card accounts with Chase, and only one of them has had these additional costs imposed on it, so far. Their customer service reps. claim that terms on those accounts will not change, because I have "opted out" and closed the accounts. Is their a class action law suit against Chase in process yet? Is there legal action to identify all of their customers that have been cheated by this action?
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    Reviewed Feb. 4, 2009

    Like many others, I have experienced rate hikes "in response to market conditions and to maintain profitability on your account", quote. An increase from 9.99% to 14.99% in violation of our agreement without provocation. My other Chase account jumped from 9.99% to 29.99% due to ONE late payment of 4 days. Numerous calls for some assistance found no relief, and an associate informed me that I was not entitled to any adjustments or assistance despite having my income shrink by 75% over the last year.
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    Reviewed Feb. 4, 2009

    I contacted Chase yesterday to advise them that I have lost my alimony and my business has gone under. I only have a small account with Chase, credit line $300 (by choice) and they are charging me nearly 27% interest which makes it difficult to get the balance down. I inquired as to whether or not they could at least lower my interest rate while I am struggling with my finances. Bottom line: No. They would not even revue my account (which has had an excellent rating in the past) because my balance was $20 over the limit (convenient for them, they add a $39 penalty to the account for that.) Last month I set up automatic payments with them and am scheduled for a minimum payment in a couple days - which obviously they can see on my record. I don't expect any bail out. I just needed some help with the interest rate and it occurred to me that, in the midst of the current economic crisis in the US, they would take my need seriously and extend some kind of consideration. No. Their reason for not reviewing the account was based on the fact that my last purchase brought the balance $20 over the limit. My question is ... in the past, purchases were declined if it brought the account over the limit. So why not my last purchase? I think these credit card companies let such purchases go through so as to generate, yet, another fee in their favor. And with the interests rates falling on everything else, WHY is the government not making the credit card companies lower the rates they are chargning consumers?? It is highway robbery. They are nothing but loan sharks. PLEASE do something to make these companies act more responsibily.
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    Reviewed Feb. 4, 2009

    While checking my Chase Credit Card statement I noticed that my monthly minimum payment had more than doubled and there was a new fee of $10 (service charge) on the account. When I called the service rep told me the terms of my 4.99% lifetime fixed rate balance transfer loan have changed. The 2% minimum is now 5% AND there is a $10 per month service fee. I was told that Chase could remove the $10 fee and reduce the minimum back to 2%, if I allowed Chase to bump up the interest rate to 7.99%. When I asked they could do this, I was told the Service Agreement gives them the right to do that.
    This is completely unethical, after paying a large transfer fee on the front end to get the good interest rate, Chase could start charging the user any amount they want and when ever they want.
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    Reviewed Feb. 3, 2009

    I was promised a rate of 4.99% until my balance was paid in full. Then I opened my Jan. 2009 statement to find they doubled my minimum payment and have begun to charge me a $10 per month fee (placed in a different fee category of 7.99%, so that while you pay down the balance that is sitting at 4.99% this second category is accuring additional finance charges that don't get touched until you've paid the first balance in full).
    I have never missed a payment or been late. According to their STORY, they sent out a letter to me on Dec. 4 to inform me that they were changing the rules in the middle of the game. I requested a copy of this letter that I never reveived. I haven't received the second copy either. When I called to find out what was going on with my bill when I received it in Jan. they told me if I paid off the balance in full by the due date I would get a credit for the $10 finance charge. So I paid off the sizeable balance and called back today to make sure I get the credit but am now told the only way to get it is to close my account OR I will continue to be charged a monthly maintenance fee of $10. Now who in their right mind would pay $120 to keep open a credit card account? So I closed my account afterall, which is what they really wanted me to do in the first place I guess because I have good credit and they can't make enough money off of me....when I think I signed up for this credit card as a SERVICE to me. Chase Bank needs to understand that they are providing a SERVICE to the customers who choose to open an account with them. I hope the banks will not keep merging together so that consumers will have choices as to where they will want to bank and banks will remember their place.
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    Reviewed Feb. 3, 2009

    Chase more than doubled minimum payment due. Never late, great credit on a balance transfer that was for the life of the trsfr. Angry and ready to be part of a class action suit. Transferred a student loan to it and now this. Where are the elected officials? Sen. Dodd's office won't respond. Try him
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    Reviewed Feb. 3, 2009

    Just an update....If you are planning to pay off your Chase Credit Card because of the change in terms that has affected just about everyone here - if you don't want to close your account and negatively affect your credit rating, call Chase and agree to change your promo rate to the 7.99%. This will cancel the $10/monthly service charge. They should send you a letter stating this. Then go ahead and pay the balance off. You don't have to cancel the card and you won't get the $10/monthly fee. (At least until they change that rule too!)
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    Reviewed Feb. 3, 2009

    A buddy of mine told me how chase did him on his 3.99 life for loan account. Same as most everyone else on this sight. So I check mine and NO Problem. So buddy and me call Chase. Well we find out they lottery so picked 500,000 cardholders to do this with.Well this $10 charge is 5 million monthly extra for them. THIS LOOKS VERY UNETHICAL TO ME SINCE CHASE RECIEVED $25BILLION BAILOUT. Please,Please call your United States Senator or Congressman about this and ask them to ask Chase to either go back to old rules or give back our taxpayer 25 billion dollars.
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    Reviewed Feb. 3, 2009

    Always make payments on time. On a $15,000 credit balance, Chase raised my minimum payment from $321.00 to $789.00. This supervisor Lauren stated that she would lower the minimum payment if I would pay a higher interest rate than the current one -- extortion.
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    Reviewed Feb. 3, 2009

    Always make payments on time. On a $15,000 credit balance, Chase raised my minimum payment from $321.00 to $789.00. This supervisor Lauren stated that she would lower the minimum payment if I would pay a higher interest rate than the current one -- extortion.
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    Reviewed Feb. 3, 2009

    I received my monthly statement today and was shocked to find my payment had increased to 5% of the outstanding balance, along with a $10 monthly service charge. I had taken advantage of special low rates in the past and now, 'due to market conditions', the credit card company has exercised the option to change the terms, substantially increase my rate and add on a monthly charge that amounts to nothing more than additional interest. I called to plead my case and was told that the only way to return to the 2% minimum payment was to allow the rate to be increased to 7.99%. Since I am currently unemployed and having difficulty finding another job, I agreed to the increase. I feel victimized by this company - I have always paid my bills on time and pay additional every month as well. I have continued to make the minimum monthly payments along with extra payments while on unemployment, but that does not count for anything with this greedy company. I intend to write to every congressman and senator I can to report this experience as I feel it is predatory lending at its worst. I only wish consumers had the same options to 'change the terms' in the middle of the payment stream if they encounter difficulties such as a job loss or illness.
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    Reviewed Feb. 3, 2009

    The Chase increase in minimum payments, $10 monthly fee and extortious offer to increase to 7.99% has happened to many posters of complaints in this forum since ~11/2008. Everyone should be aware of the class action suit now filed in US District Court of So. California. You may reach this brief and become a party to this suit by using the URL:
    http://www.gslawny.com/lawyer-attorney-1383679.html
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    Reviewed Feb. 3, 2009

    I have had a 3.99% & 4.99% promotional rate for life of the loan of this card for a while. I don't use the card only make the payments plus the finance charges to avoid any added money onto what I owe.
    My recent statement reflected a $10.00 monthly fee plus an increase of my 2% payment of the loan amount ($7,688.00) to a 5% of loan amount. I was told by rep that all who carry a 5.99% apr or lower will have the change. I could opt out of the promo and the $10.00 monthly charge by accepting the 7.99%. I didn't do that as of yet. I try to figure that $120.00 yearly and 5% compared to the 7.99% and I think I will still be coming out better saying with what I have. Even though the payments are more than double I an still make the payments and still be cheaper than if I change to the 7.99%. What do you suggest? BTW- I do have an offer for 3.99% for life of the loan where I don't have to use the card each month to keep the promo. But I did a research on them on the internet and it was not good.
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    Reviewed Feb. 3, 2009

    I agreed to transfer some debt to an account at 1.99% interest after an initial 3% fee and have faithfully made prompt payments monthly to pay off this debt. This month Chase Visa increased my minimum payment from 2% ($150)to 5% ($369)and started billing me a $10.00/month service fee.
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    Reviewed Feb. 3, 2009

    Chase bank .. 9k balance at 2% just went from 190/ month to $475 requiring a minimum 5% to keep my rate. They said they sent notice of this but I have no documentation and they said they would resend .. I said what does it matter your not going to stick to the original rates.
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    Reviewed Feb. 3, 2009

    I paid off my Chase CCard [#5122571005618592] in full by the due date and now I have another bill for solely finance charges in the amount of $178.35 due on 02/22/2009. I spoke to the Chase rep and explain to her that I previously spoke to another rep prior to paying off the card to inquir about finance charge and was told that a finance charge may or may not be applied since the balance due will be paid off in full and if I do get a statement for solely a finance charge to call back and request to have it be remove and a rep will be able to remove the finance charge. However today I spoke to Carlie and was told that no matter if I paid the balance in full and my account is close I still will be charge finance charge and have to pay it and they cannot remove the finance charge. I ask to speak to a supervisor and was told there is nothing they can do I just have to pay the finance charge. I also notice on the back of my statement states We accrue periodic finance charges on a transaction, fee, or finance charge from the date it is added to your daily balance until payment in full is received on your account, well my question is payment in full has been received on my account so why am I being charge finance charges for over a hundred dollars for a close account I paid off in full and after their rep told me it will be remove if I was charge. This is just another way to swindle more funds out of consumer and also if that is the case I guess once the finance charge is paid I will be charge another finance charge for the first finance charge. The reps statment as well as the statement on the back of the bill contradicts each other by stating one thing and meaning another. To put a long story short I will like to have this finance charge remove from the account and bring the acount to a zero balance as what it should be. I have also written a letter to Chase Card Member Service on this matter.
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    Reviewed Feb. 3, 2009

    My 4.99% for life rate now carries a $10 a month charge! The minimum payment has also doubled. I guess they think they can change the terms of an agreement any time they want more money in their pocket! Is this legal?
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    Reviewed Feb. 3, 2009

    I have never been late with a payment but without me realizing it I went over my credit line one month and was charged the 39.00 fee and then went over my credit line a second month by 15.62. I was charged the 39.00 fee, no problem, but then my interest rate jumped to 29.99% and I am being told that it will now stay at that rate for 6-12 months....That has added to my account in one month a finance charge of 426.83...At this rate I will never get out from under this debt....This may cause me to default on this card....I have called and explained that I need help with this and they are not willing to do anything...I am most upset that my card wasn't declined at my credit limit if this was going to happen....I am being told by the media to call the creditors and they will work with you...This is not the case with Chase and I am so angry I have always been on time with my payment and have paid over my minimum required payment, this is true with all my creditors...I think they should be reported to someone for this type of business practice...I feel I was tricked into going over my credit limit and now being taken advantage of....Please advise to what I can do at this point...
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    Reviewed Feb. 3, 2009

    On February 2,2009, I recieved a notification from Chase that my interest rate will change on March 1, 2009. It is currently at 7.99%. It will jump to the prime rate (currently 11.99% plus 7.99%)This announcement comes after NO missed payments, Late payments, or over the limit occurances with this institution EVER!I have held this account for about 5 years.The reason cited is maintaining profitability on your account
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    Reviewed Feb. 3, 2009

    Chase let Viking collections transfer somebody elses money into my account. I was not primary holder or power of attourney. The account is not listed on my credit report bbut they let Viking transfer 6,000.00 into my account
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    Reviewed Feb. 3, 2009

    I was sent one of those offers to use their 'convenience' checks at an interest rate of 4.99% for the life of the debt. Since one of my other cards was charging me more, I decided to go for it. What a mistake! I wrote out the check and deposited it. I just received my first statement from Amazon/Chase Business Account, and to my surprise and chagrin, they charged me a fee which put me over my limit. This in turn caused an overlimit fee of $39, but even more importantly, it 'voided' the 4.99% interest rate. The statement now showed that my rate was 27.24%!!!! I called Customer Service immediately to see what they could do. I was informed that they could do nothing about it. They would not raise my limit (it would only have to be raised about $300) to accommodate the additional money that THEY charged me, nor would they consider waiving the fee or lowering my rate as a one time courtesy. Basically the attitude was, too bad. I am outraged by this bait and switch operation and I have complained to the Federal Reserve Consumer Help Board.
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    Reviewed Feb. 3, 2009

    I received a blance transfer offer from Chase and took them up on it. This month they increased my min payment from $130 to $320 and are now charging a $10 monthly fee. This monthly fee was not part of the original agreement. I have not been late on any of my payments.
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    Reviewed Feb. 3, 2009

    I kept receiving checks from Chase to use money that was on my credit card for 5.99 % i decided to use a check and everthing was fine. My minimum payment was 240.00 i have paid my bills on time for years and more than the minimum. Now January 09 hits and my minimum payment is 725.00. I am also getting billed a 10 dollar fee plus 5% of the balnance of my account. Now they are telling me that in order to avoid all the fees and increases i have to agree to switch to a 7.99% fee and only upto January 1o th. I cant believe these greedy companies.
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    Reviewed Feb. 3, 2009

    Same story as all the others..
    CHASE BANK IS BEHAVING LIKE A LOAN SHARK - New $10 fee, or, the increased rate from 3.99 to 7.79. Same explanation from the phone reps, this is due to the economy, and that Chase needs to build revenue So they are targeting the Perfect Paying customer, who has not increased their debts to Chase. We were told we only had option A or B The new $10 fee, or the higher interest rate. We told them we would take OPTION C. We would pay in full, less the $10 fee and close the account. The phone rep told us we would still be charged the fee and Late fees on top of that. I wrote a lengthy letter to Chase, including our payment, less the fee, which I mailed to special address for disputes etc. We told them we were taking OPTION C at our discretion, since we never received any advance notice from them regarding a change in terms. Fortunately, our balance had reached a low enough level that we could pay it off in full, from the savings we were hoping to use for vacation we've never had. And now thanks to Chase, we are credit card debt free. But TWO WEEKS AFTER PAYING IN FULL, we received a letter from Chase, stating their regrets, and suggesting we call to see if their is anything else they can do to possibly re-open our account. They made a point to mention in this letter, that we STILL HAD A REMAINING BALANCE OF $10. This fired us up a bit, so we had to call again, and request a supervisor. The supervisor finally agreed to waive the remaining $10 fee balance. (yet to be confirmed in writing). She had the nerve to defend Chase by stating that we had the pleasure of benefiting from the low rate up until now. My heart breaks and worries for all the others who have fallen victim to these new actions by Chase. The increased mimimum payment can put many good paying customers over the edge. We would be suffering as well, if this had taken place just a year ago. I have written letters to Chase, and some Media watchdogs, and the Dept of Treasury, and State Senator. I find this FEARFUL BECAUSE... If Chase Bank is allowed to take this action, then what's to stop all of our Lenders from suddenly becoming Loan Sharks? If this sort of thing is allowed, and we suddenly open all of our statements one day to find similar new terms applied...... then whatever hope remains for the economy to hang on will be gone. The effects of such a possibility would be earthshattering. The banks think they have problems now? All of us are paying for the economy everywhere we turn, besides the tax dollars being used for the bailout. Lost 401k's, and higher living costs from fuel, groceries, healthcare, not to mention worrying if our jobs will last. Practices such as this simply cannot be allowed to happen. I hope everyone writes letters, and sends them to many recipients.
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    Reviewed Feb. 3, 2009

    Last year, we transferred about $20,000 to a low interest offer from Chase from other credit cards. In January, Chase raised our minimum payments from 2% to 5%, and tacked on a $10.00 per month charge. We cannot afford to pay the 5% per month, so they are putting us in a very bad position. When we called Chase and told them we entered into a contract with them, they said basically, too bad. The person on the phone I talked to said Chase wasn't making enough money, so they tacked on the $10.00 charge and upped the monthly payment. How are they going to make more money by forcing us to pay $900.00 per month? This MUST be illegal. How can credit card companies get away with this? There's no other industry in the world that could treat consumers like this! How about a class action law suit?
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    Reviewed Feb. 2, 2009

    FYI-I googled Chase complaints and found these complaints regarding minimum payment due spikes, new fees and charges, and breached contracts. I paid my Chase card off in full and have put it away in the drawer not to be used. If this is how they treat their customers, they won't get any money from me! I hope more customers will research before giving business to them!
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    Reviewed Feb. 2, 2009

    I have had the same problem as the other posts, transferred balance with new 5% minimum payment hike.
    I had a small breakdown with this, Chase has stepped over the line on this. The manager with whom I spoke to, commented that all credit companies are doing this. I corrected her over 10 times. I have had no other company do this to me.
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    Reviewed Feb. 2, 2009

    I had a fixed APR like many of them here for the life of the balance. Then they changed the terms to adda $10 fee every month and increase my minimums to 5% instead of the usual 2%. This is a rip off and very arrogant. First they beg for our money in DC and then they take large bonuses and they on top they rip us off. HOW DARE THEY. I would ask everybody who were affected by this file a complaint with the state attorney general. If they receive enough complaints they will launch an investigation.
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    Reviewed Feb. 2, 2009

    Same as everyone else on balance transfers that are being charge $10 monthly and 5% minimum monthly payment.Contact your local T.V. stations about the problem. Contact your U.S. Senator. Consumers need to see this information. Chase will not want all this bad publicity. We have to band together to correct this.
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    Reviewed Feb. 2, 2009

    I just filed a complaint stating that Chase was charging 12.14% on the $10 monthly fee for a low promotional apr. That part is not a fact. It only a piece of info I read online.
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    Reviewed Feb. 2, 2009

    Have a Chase Credit Card and have never been late on a payment. Minimum payment on my balance transfer has been 2% up until now and with no extra fees. Just received my bill and Chase has upped the minimum payment fee to 5% of the total balance and added a $10 service fee each month to allow me to keep my promotional APR - which by contract is in force for the life of the balance. I can choose to either pay this extra fee per month, which will stay on the card, to be paid off last at 12.14%, or I can opt to increase my APR %.
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    Reviewed Feb. 2, 2009

    After receiving a government bailout, Chase has proceeded to raise their customer's interest rate. If you read your website, there are hundreds of simimlar complaints. This is a predatory practice that should be stopped.
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    Reviewed Feb. 2, 2009

    I too have been a victim of the Chase Bank “scam� that is punishing good customers that had a contractual agreement regarding their Chase credit card. I got the minimum monthly payment increase to 5% of the balance, which doubled my monthly payment. I also got the $10 per month “service fee� tacked on which is at a higher rate and thus increases my APR overall. All of this when I too had a set rate agreed upon with Chase for balance transfers. I also got the offer of a 7.99% rate to be “locked in� if I agreed to it that would supposedly freeze my account in the future and make me immune to any further account changes. Yah right… that was the same agreement I had with them when I agreed to transfer some other balances to their card in exchange for a “low set rate�. I know they could care less about one little customer, but this is what their fraudulent practices will cost them financially in terms of this one little customer as I immediately cancelled my card and refuse to ever do business with them again. 1 – they will lose the monthly finance charges I paid faithfully on my account as I will be getting a loan from my credit union today and paying off their card by the end of the week (this new loan will be at a slightly higher rate, which I could care less about considering how badly I have been treated by Chase), 2 – they will be bad-mouthed to everyone I know and thus lose many future potential customers, 3) I refuse to consider financing the new home purchase that I am considering through them, and 4 – the new car I have my eye on will not be financed through them. As I said… I am sure they could care less about me (that is pretty apparent), but I feel better at least knowing that I will be costing them thousands of dollars in the future in lost business.
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    Reviewed Feb. 2, 2009

    I borrowed money on the Chase Credit card with a fixed rate of 4.99% till the balance is paid off. I have never been late, usually paid more than the minimum payment. In my last statement they changed the minimum payment due. The minimum payment went from 2% to 5%They did not change the percent rate.
    I called & they said we changed the term. They didn't say I did anything wrong but we changed the terms. They did offer a 7.99% rate with a 2%minimum payment.
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    Reviewed Feb. 2, 2009

    We have been Chase Credit Card holders for many years and during past few years we have accepted their offers of balance transfers at low rates of 3.99% and 4.99% , with monthly payment of 2% of the balance on each card. The low rates offered to us were for the life of the loan good until the balance is paid up in full on each card .
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    Reviewed Feb. 2, 2009

    I had a 3.99% APR for the life of the balance transfer. Several years ago, Chase notified me that they were raising the interest rate to something like 24%, so I declined the terms and closed the account. I had to call several times to get the APR put back to 3.99%. I also had some purchases at the 9.99% APR. On my last bill, there is only category, purchases, and it's 7.99%. I did not get any notice. Now, I get a notice that are changing their terms, raising the interest rate sky high again, etc. But, I have already closed the account! How can I close the account to decline the change in terms? I have never been late for any payment with this company.
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    Reviewed Feb. 2, 2009

    Identical to all other stories, I had a 4.99% for the life of the loan on my chase card as a balance transfer. I have made more than my minimum payment every single month, and I have auto pay set up through my bank so I don;t have to worry about missing the payment or being late. LUCKILY I happened to look closely at the last bill and see that my minimum payment more than doubled! If I would have let my auto payment go through as scheduled, they would have jacked my interest rate sky high for not hitting my minimum payment (which I know will happen to thousands of people). They also starting putting a $10 charge every month saying it is because of the economy.
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    Reviewed Feb. 1, 2009

    We recently opened our CHase statement and discovered that our monthly minimum payment had more than doubled AND there was a new fee of $10 on the account. We called to find out what was going on, and the service rep told us the same thing -- the terms of your 3.99% lifetime fixed rate balance transfer loan have changed. The 2% minimum is now 5% AND there is a $10 per month service fee. But she could delete the $10 fee and reduce the minimum back to 2% if we allowed her to bump up the interest rate to 7.99%. This sounds completely illegal to us; we paid a large transfer fee on the front end to get the good interest rate. This fee of $120 per year is essentially an increase to the interest rate, no matter what they call it. We have not missed a payment nor have we been late with a payment. Needless to say, we will not utilize any Chase financial products going forward. This maltreatment of consumers cannot be legal. Someone help!
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    Reviewed Feb. 1, 2009

    We retired last July and moved to North Carolina. One of the things we did to prepare for living on retirement income was take advantage of the myriad offers from Chase bank to transfer balances at a low fixed rate until that balance was paid off. We always made our payment on time and it was always more than the minimum. Last Tuesday we got our monthly statement and the minimum payment had jumped from to two percent of the balance to five percent. In addition, we were charged a $10 fee. When we called the company we were told that the only way to return to the previous minimum payment and avoid the monthly $10 fee was to agree to allowing them to almost double the interest rate. Wednesday we received the statement from Chase on a card that is used occasionally to pay for a catalog or online purchase. We pay that balance when we receive the bill. We were charged the $10 fee on this card also. The company's response on this was they aren't making any money on the account because we pay it off so they will be charging $10 per month for us to have credit available. The only way to avoid that is to cancel the card. Isn't this a breach of the original contract that was in effect when we transferred the balances? And what about the card that gets paid off every month? How can they charge us $10 a month for not carrying a balance? They charge the merchant when I make the purchase.
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    Reviewed Feb. 1, 2009

    I have had a Chase Visa for several years with a guaranteed 4.99% APR on balance transfers for the life of the balance. There was no annual fee for this card and the minimum payment was 2% of the balance.
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    Reviewed Feb. 1, 2009

    Same story as everyone else. Starting January 2009, $10 service charge on 3.99% balance transfer account, plus increase in minimum payment from 2% to 5%. Their alternative was to opt out by transferring to 7.99% rate until 2011, effectively doubling the rate for the next two years, and then subject to increase again after that. No thanks! I've been a loyal Chase customer for years. So much for having excellent credit and making all payments on time. There are a couple law firms that have filed a class action lawsuit against Chase for this deceptive practice.

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    Reviewed Feb. 1, 2009

    As everyone else has noted...I too feel that I am a victim of Chase. I have ALWAYS paid my balance on time and even pay extra. But this is the reason I believe that Chase has made the decision to place a ludicrous $10 monthly charge on me. People like I that took advantage of their great APR and made extra payments do not make Chase money. Only do credit card companies make money when you don't pay on time or have a high APR. Therefore they think they can make up for it by charging an additional $10 per month. They are just waiting for those good customers to default...The supervisor I spoke to said that it was because I only had a transfer balance that I was affected by this new charge b/c they were not making money. WHY MUST I PAY FOR THEIR BAD DECICTION TO MAIL ME THE GREAT OFFER OF 2.99??? I held up my end of the bargain why cant they? And what makes them think that they can try to tell me that I can avoid the $10 if I change to 7.99 APR; do they really think I'm that stupid not to know that my monthly finance charge you be more than the $10 if I were to change?
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    Reviewed Feb. 1, 2009

    One month (Dec 2008) Chase is sending me a thank you letter and promoting a new low rate of 5.99% encouraging to spend more and the next month now (Jan 2009) they are revealing that their APR is going up to prime(4.00% currently) + 10.99 so new rate is 14.99%. 5.99 -> 14.99 in just a few weeks. I have good credit and always paid on time, usually more than minimum. So, Their reason for the high rate? Maintaining profitability on [my] account. I loved my account management through chase online but because of this I will be closing their accounts as soon as possible and never doing business with them again. I don't know whether my fixed rate for life and other special rates are now affected too.
    I have two images demonstrating their quick immoral and hopefully illegal rate hike that I encourage anyone to distribute to make sure everyone is aware of Chase's actions. http://i16.photobucket.com/albums/b25/cgmatrix/chase0109.jpg
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    Reviewed Feb. 1, 2009

    I have been a Member For many years, I signed up for FIXED Rate interest for the life of the LOAN At 3.99% FIXED FOR Life , My balance is $3,344.95 with min. payment of ( Was ) $68.00. and I always pay before it's due date never have i been late and I always pay more than the min. due.
    Now (Feb 2009 )They are charging me addition $10.00 a month /$120.00 a year which is a Service fee To keep My Rate at 3.99% Fixed rate and my payments would be $169.95 that's $101.00 more a mth than my Min. paymt has been( At least for Feb 2009 which it seems they can change any amount at any given time without our agreeing to it) OR OPT OUT And Pay 5% each month on the remaining balance $3,344.95 ..and let them raise the rate to 7.99% and won't have to pay the $10.00mth/120.00 yrly fee. How can they change anything without Us sigining it weather in writing or Electronic?? This is unfare and needs to be STOPPED and the cusomers that are getting ripped off need to get it changed. Bank Of America seems to be doing the same thing, Not even a flyer or a IMPORTANT Message about them raising anything! My Bank Of Amer accout also Doubled Nov & Dec 08 and Jan 09. I Will call the FEDERAL TRADE COMMISSION and Make a Report, and COMPTROLLER OF THE CURRENCY 1 800 613 6743,AND CHASE CEO,JAMIE DIMES 212-270-6000 and hope they investagate this action Chase CC. is doing to us. but the more people that they have make conplants The more they will investage, so please TAKE 5 min and call The Federal Trade Commission,Compt of the Currency and Your State Congress. The more people we can get to call to report CHASE and Bank Of America.. The better our out come will be. I have always had Great Credit and I am 76yrs old. I have never once been late on my / with creditors. I have never filed bankrupt. before .. but this may force me to take those actions, even if only against CHASE AND BANK OF AMERICA!! ( P.S. anyone with a Cell Phone should also look at their BILLS, These companys are now starting to do the same thing ..Add Customer Service Charge
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    Reviewed Jan. 31, 2009

    I was absolutely horrified to see my Chase Card Services statement for the month of January. The payment had more than doubled and there was an additional $10 service charge. I immediately called to find out what was going on. I was told that the new monthly amount was correct. (previous payment was $220 -new payment $544) How can they break a previous contract for a lower interest rate for the life of the balance as long as it is paid on time (and it was!!) Was offered new payment plan at a higher interest rate (7.99%) until 2011 to bring payment back down to what it was originally but the January payment would Not change. Isn't this a breach of contract on Chases part??????
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    Reviewed Jan. 31, 2009

    This is another of the complaints of people who accepted a transfer offer, for a set fee, of funds to a Chase Credit card which would then be held at a set low interest rate for the life of the loan, only to have Chase recently tack on an additional finance charge of $10 per month, raising the effective interest rate considerably. There is an attorney contemplating a class action suit. Please see http://www.gslawny.com/lawyer-attorney-1383679.html
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    Reviewed Jan. 31, 2009

    January 31, 2009
    To Whom It May Concern, Im writing this letter relating about the service charge-finance charge ($10)?, that was posted on the recent statement. I called in to the number listed 1-800-436-7927 on Wednesday 01/21/2009. I was told that this amount is for monthly service, beginning this year 2009. First, I had never been informed for the service charge will be applied to this account, starting this year 2009. Second, if there is going to have a service charge, this service charge should be applied only if there is any new transaction or purchase using this account starting this year. This service charge could not be applied to the old transaction that had been in the account since a long time ago. The current balance in this account is from some transferring balance that I did awhile back ago. When I agreed with Chase for transferring this transaction, there was nothing about service charge? mentioned at that time. Therefore, base on the initial agreement between me and Chase for this transaction, it is illegal to charge me for this monthly service amount. I called in two times, and requested the representatives to have a direct talk to their supervisor, but I was rejected. Both times, I was told that their supervisor was busy. And I was never been called back to resolve this issue. Sincerely,
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    Reviewed Jan. 31, 2009

    Since taking over Wamu they are closing credit accounts, racking up fees, etc. I will not wait for when they will start messing with my checking account. I will look for a Credit Union or competitor.
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    Reviewed Jan. 31, 2009

    Chase claims that we did not make our December payment. We send this payment a week ahead of the due date to be sure it arrived in time. When we opened the next bill, we were shocked to see that no payment was posted. We called immediately and jumped through all the hoops to make it right. The rep we spoke with said that since this was the first 'late' payment, our APR would be reinstated. We took her at her word, and waited to receive a letter she said would be coming to confirm the reset. No letter ever arrived. A week ago we called again, to see what was happening with our 'reset'. We were told by another rep that the previous APR was reinstated and it would show up on the next billing statement. NOPE! It arrived with a 10.24%, much higher than what we were told. Called again. Another rep said that our previous APR was never reinstated, and was not likely to be. LIES!! Also, on the statement appeared the 'missing' December payment. It was posted on January 10, 2009--a month after the bill was sent. We believe that our payment was held up at Chase, just to create the illusion of a late payment and to generate more income for themselves. Can't prove a thing, though!! Suspicious and unethical--absolutely!! Legal--not sure!! We've never been late on a single payment and have always paid more than the minimum due. We are in the process of transferring our balance to another company. These kinds of situations deserve more scrutiny by someone with the knowledge and guts to pursue it. This isn't right, and these kinds of problems are happening to so many people. But what can be done?????
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    Reviewed Jan. 31, 2009

    I have a balance of about $15,000 with a 3.99% rate guaranteed until balance is paid in full. No delinquencies; good credit. Minimum payment of 2% ea mo. ($300) Chase has arbitrarily decided to raise my minimum payment to 5% which more than doubles my monthly payment to $700. When I called they said if I couldn't afford the $700 (which I can't) then they would be happy to increase my rate to 7.99% and allow me to maintain the 2% minimum payment program until January 2011 and add a $10 monthly finance fee to my bill. This amounts to blackmail.
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    Reviewed Jan. 31, 2009

    We received our Chase statement for the month of Feb 2009 and were shocked to see that our loan payment had doubled from $300 to $602 . We had a 3.99% for the life of the balance .
    We called an associate at Chase and were told that the banks couldn't deal with the low rate of interest without additional charges . When we told her we had never missed a payment, and that we are retired and on a fixed income ,she pointed out that we could lower the payment plus take of the $10 service fee off if we took a 7.99%
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    Reviewed Jan. 31, 2009

    Same as everyone else who thought they locked in a low interest rate until the loan was paid off. As far as I am concerned, we all entered into a contract until the loan was paid, and Chase has breached the contract.
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    Reviewed Jan. 30, 2009

    I have been a Chase card holder for about ten years. During this time I had a master card as well as my current visa card. I received several offers from them during these years for very attractive rates, which I took advantage of without any problems. After I paid off my master card, I left it open with a 0 balance on it. I receive an offer on my chase visa for a 3.99% life of the loan balance transfer or deposit the checks into my checking acccount and use them as a personal loan to myself. I took advantage of this offer because I was opening a business and this was a much better rate than my bank could offer. I have been paying on this account for more than fours years and have not been late or in default. They have lowered my line of credit several times and closed my master card account about a year ago. Chase was not the only credit card company that I utilized in financing my business venture. There are 3 others who all have low interest life of the loan rates.
    I received my statement for January and noticed an increase in the amount of my payment which amounted to a $300.00/mo increase plus, a $10.00/mo maintenance fee which was being charge to my account at the rate of 27.24% I called to inquire about this and was given the following explanation. Due to the current financial crisis, chase felt it necessary to review all the accounts of card holders who had low interest rates for the life of the loan that were under the 5.99% rate. I expressed my displeasure at this action, and stated that due to my current personal situation (health) I was unemployed and this was beyond my means. They indicated that it was within their right to change the terms at any time; it was stated in their agreement and I should have read it. I was so mad that I threaten to pay them at the rate of $5.00 per month, at least I was making an attempt to pay. At this point, I was advised that if I did not send the required payment due, my account would go into default status of 29.00% and they would take legal action to collect the amount due.I hung up very angry. I tried to get an answer as how to resolve this problem and did I have any legal rights to hold them to the original agreement. No-one could provide me with an answer. Time was growing short before my payment was due. I called back to see if there was something else that could be done. I was given the choice of going to a higher interest rate 7.99% that would be locked in for 2 years (Jan 2011) then it would adjust; also maintain my current monthly 2% payment and eliminate the $10.00/mo maintenance fee, or I could keep the 3.99% rate with a 5% payment and retain the $10.00/mo maintenance fee. The choice was mine. When I explained that my other credit card companies had not done this why were they? They said that they could not speak for them, but they were being mandated by the federal government to take this action. I've tried to search out other companies who are still offering the low life of the loan rate and there are several that are listed on the web.However, I am not able to move the balance. I am not looking to open another account to go further in debt, all I want to do is move this balance from chase and close my account for good. IHope that there is a company out there that would be willing to take my balance at a low life of the loan rate. and provide the same offer to other chase card holder as well Speaking for myself, I would like to know if there is an attorney who would be interested in starting a class action law suit. I am sure that others would show the same interest
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    Reviewed Jan. 30, 2009

    I too have been stung by Chase credit cards changing the rules in the middle of the game.I am fortunate that I can pay off the balance owed and end my financial relationship with this unethical Co.I really feel for those that are trapped and forced to adhere to Chase's preditory practices.A lot of people are hurting and are having a hard enough time meeting their financial obligations without some bimbo Co. like Chase pulling a cheap shot like they done here.This sure goes against the spirt of the economic recovery that our nation is fighting so hard for.
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    Reviewed Jan. 30, 2009

    The same as everyone else. I was shocked when I opened my Chase statement. I'm already in tears just worrying about losing my job because of the economy. Where I currently work, everyone has been laid off so far except for me and my supervisor. As is I make less than $10.00 per hour. Now I'm faced with Chase's new Summary on my credit card statement with a NEW auto payment due. I was paying by auto-pay from my checking account. They where taking 2% of the total balance. Then on my most recent statement, they decided to go to 5% which almost tripled my amount due. In addition they are now taking a $10.00 service charge. I have impeccable credit and have never defaulted on a payment.I said I can't afford to make this huge payment. So they told me I can get the 2% back, but it will now be at a 7.99% rate instead of the 3.99% until the balance is paid. How can they do this? Is this even legal? We have to stick to our end of the bargain, or else rates go up, but then rates went up anyways. So, I need to know is this legal for them to do? What if they change their minds again and again and again?
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    Reviewed Jan. 30, 2009

    I have a Chase Credit Card, the only thing I have ever used this for, was to consolidate some bills, I sent in a check for 18000.00, that had a 3.99% until the balance was paid off. I have never used this card for anything else.
    I have paid more than the minimum and the finance charge every month, until this month, My balance is down to 10,239.99. I opened my bill to pay, and notice I was being charged a 10.00 Service charge/Finance Charge and my minimum payment has went to 511.00 monthly. I thought this has to be a mistake, I called and behold I was connected to a supervisor right off the bat, and she stated, that they had sent me notices on 4 or 5 seperate occasions, stating that they were not going to honor the original terms and change them. I told her I could not pay 511.00 monthly, that this was like being slammed. She was cordial, but told me the only thing she could do was put my rate at 7.99 percent and waive the service charge monthly and I could pay 2%, my service charge of course will double. I told her I had never received anything like this and thought how unfair this was, that I had never been late, paid more than the minimum and had always honored the original
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    Reviewed Jan. 30, 2009

    Several years ago I accepted a 3.99% lifetime balance transfer offer from Chase Bank, which I accepted. I have never been late on a payment, always paid more than the minimum due and I maintain an excellent credit score.
    Yesterday, I received my monthly statement from Chase and was shocked to learn that my minimum monthly payment has changed from $239 (2% of balance) to an unaffordable $585 (5% of balance), plus a $10 monthly fee at 5.24%. The Chase representative that I contacted said that the only option available to me, if I wish to get a 2% minimum monthly payment term, was to agree to a 7.99% interest rate, expiring in 2011. What will stop from changing the terms again? Chase is engaged in a form of extorton! I believe they would like to have some their customers make late payments so that they can increase the interest rate to as high as 29%. I find it unconscionable that Chase is able to place this burden on its' already financially stressed customers. Since the U.S.taxpayers are footing the bill for some of the bad decisions made by banks like Chase, I think they should be taken to task for their unethical treatment of the loyal customers. These are very challenging times for many and I want to do the honorable thing and pay my debts but Chase may make bankruptcy an option I may have to consider Please help. Thank you
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    Reviewed Jan. 30, 2009

    On September 29, 2008, I was offered a balance transfer offer from Chase for 0% finance fees until August 2009 with monthly payments to be 2% of my balance. I accepted that agreement and transferred a large balance, paying $199 for this. Approximately 30 days later (in my November 2008 statement) I received notice of a change in terms to my account. A $10 per month finance fee (stated as a FINANCE FEE in Chase's written change in terms notice) and my minimum payment will increase to 5% of the balance amount monthly. As I had transferred a large balance, my monthly payment would now be $1,000 a month. When I called Chase they tried to bait and switch me to accepting 7.99% finance charges but I could keep the 2% min. balance payment with no $10/month finance fee. I declined. I asked if ALL Chase card members were getting the $10/month fee billed to them and Ms. Sherry Belanger stated, only the ones that make balance transfers! I was lured into making a balance transfer with Chase under false advertising, then directly targeted with additional fees and an increase to a nearly impossible monthly payment requirement. I never would have done this balance transfer to begin with! Predatory, unethical, false advertising,illegal and immoral business practices and absolutely frightening that they seem to have the power to just change the terms of an agreement and strong arm consumers caught in their grips. If Chase is not stopped, all other credit card companies will follow. I have filed the following complaints; BBB of Delaware, IL (Chase Exec.Office) and in my state, the Federal Trade Commission, Attorney General/Dept of Financial Institutions in DEL,IL, and my state and will file a complaint shortly with the Comptroller of the Currency 202-874-4700. Everyone needs to take these action for results!
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    Reviewed Jan. 30, 2009

    My complaint is regarding Chase Credit card's service charge of $10.00 monthly on low interest credit cards and the tripled minimum payment. i.e. My payment went from approx. $75.00 to $188. The original interest was for the life of the debt. This new service fee is listed under finance charges. So instead of paying approx.$19 finance, it is now $30.00.I have 2 cards with similar balances. My payments on those 2 cards have jumped from $150.00 to almost $400.
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    Reviewed Jan. 30, 2009

    I just found out today that my minimum Chase Card Payment went from 2% to 5% along with the added $10/month service charge. We have been early with EVERY payment, and even paid more than minimum to get the card paid off so we would be able to handle the financial crisis better. After my wife called the Chase rep, we learned the same thing that all of you have already posted.
    This is a sad time for this country. Chase receives a $25 Billion taxpayer bailout from you and me so that they can pull out of this financial crisis. They in turn stick it to you and me again by changing the agreement on our credit cards, and then top it off with a $10/month service fee. We are being robbed people. This whole country is being stolen right out from under our feet. Learn about Chase, and how they brought the Federal Reserve into being. A great book to read is The Creature from Jekyll Island by G. Edward Griffin. Or go here http://www.rightsidenews.com/200812032856/editorial/the-federal-reserve-bank-it-s-not-what-you-think-and-who-owns-it.html We all need to learn about the Federal Reserve and how they usurp the government.
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    Reviewed Jan. 30, 2009

    I recived a new card with a 0% cash advanced. After activating my new card I asked for a cash advanced and they said they where happy to do it. I gave my Bank account Number and Info and the process went through. My mom has a chase card too and they charged her card without authorization and trancfred money fron her card to my account. Now the problem is that Chase made the mistake and is not willing to accept and give us the original offer and they took money from the wrong account. I am a student and i can't pay the balance with this interest that they are charging. i need help please help me. chase has done some thing illigal and is not willing to accept there mistake
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    Reviewed Jan. 30, 2009

    I took advantage of two, of several, offers for balance transfer or purchase loans of 3.99% and 4.99% commencing circa 1/2006. I agreed to pay at least 2% of loan balance monthly. I was notified, circa 12/2008, that my minimum payment would be 5% of loan balance and that an additional $10 a month would be added to the invoice to be charged an intrest rate of 11.99%. My opt out offer was an increase of interest on the base loan to 7.9%, however, only for one year I believe. Apparently The life of the Loan has little meaning.
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    Reviewed Jan. 30, 2009

    Like many other postings, I was notified of $10 service charge to be tacked on beginning in January. I decided to pay off my balance of roughly $1900 by the Jan. due date. Well, guess what? I still get billed the $10. This was after calling customer service last month and discussing the fact if I paid off in the January payment cycle, I would be fine. Now, customer service tells me you get charged this fee even if you have no balance, just simply for having the account open! On the statement it states Finance Charge/Service Charge How can you have a finance charge when you have no balance? Then it was stated this was like an annual fee divided in 12 payments for $120. Well, which is it, annual fee, finance charge or service charge? How can it be all 3 and how do they get away with this? I was told the only way to get rid of the fee is to close the account, which of course I can't do until I pay the $10.
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    Reviewed Jan. 30, 2009

    Just received this month's statement. I have a 3.99 interest rate for life of loan. They are now tacking on a $10.00 Service fee (monthly) for staying with previosuly agreed rate. Additionally, the minimum due is 5% of balance, monthly. I resent this additional fee which in essence changes the previously agreed lifetime interest rate. I have never been late. Payments are automatically withdrawn on due date from checking account. I feel this is a break in agreement and
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    Reviewed Jan. 30, 2009

    I have been trying to get my account straight with them since 9/08 ,I have been to all of them in Lake Charles and either no one knows anything or they all say something different, I got no where.I have paid in a 12 month period over 1,600 in fees alone.They have called me and said if I did not make an deposit to my account to get it to an 0 balance they kept saying they where going to close my account ,every time my direct deposit paycheck or any deposits where made they took fees out I have letter showing where they charged me for taking what ever was left of my paycheck, it was to the point that I went elsewhere for a checking account and changed my direct deposit as well.It is 1/09 and I just got through paying 680.70 to get me at a 0 balance and still they told me I can not close my account for two more days keep in mind I have tried to close it many times before.For the last two weeks there 1-800 number has been calling me and telling me to make an deposit as soon as I could or THEY where going to close my account and report me to who ever where "I would not be able an account any where"so they said.This is not even bringing up the fact that one of the branch gave a third party who walked in, my account information for three days. I called and made a complaint and to best of my knowledge they where going to address the worker that gave out my information but what really happen I guess I will never know since I have not heard any thing on that issue either.I have ask them to freeze my account or to stop payment on items and was told they could not do that either.Evert time you ask one question you get several different answers.I need help they know that people do not know who they can do and what they can not do so they do what they want knowing that people like me can not really do anything about it or do not have the resources to take action .
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    Reviewed Jan. 30, 2009

    Let me add my name to the list of people getting ripped off by Chase. I also sat down on Tuesday January 27th to pay my bill and almost had a heart attack when I noticed what my February monthly payment needed to be. I was going from $384.00 per month to $842.00 per month. That is a HUGE increase. I called Chase and they informed me of the same information that everyone else got: My minimum payment is going from 2% to 5% and they are charging me $10.00 per month to service the account. I have NEVER been late with a payment on this account. Chase offered me 3.99% for the life of this balance transfer and as a matter of fact they also increased my overall limit from 17,200.00 to 27,500.00 enabling me to balance transfer $27,191.27. I have been paying it off every month sometimes more than the minimum amount and I have managed to get it down to $16,000.00.
    My other option was the same as everyone elses: Accept 7.99% until January of 2011 and then pay the going interest rate. This isnt right! WE NEED TO DO SOMETHING ABOUT THIS!!!!!!!!!!! What is to stop them from saying in another 4-6 months that they want to raise the minimum amount to 15% AND CHANGE THE SERVICE FEE TO $50.00 PER MONTH??????????? Sounds ridiculous, but you never know look what just happened!
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    Reviewed Jan. 30, 2009

    HELP!!! Like many of the complaints that I read I also have two credit cards with chase that I was guaranteed life rates of 3.99 and 4.99. I owe $18,000.00 They are taking my 4.99 to 12% and the 3.99 they will be charging a $10 monthly fee and want 5% instead of the agreed 3%. I was also clearly told this would be for the life of the debt if I kept my payments in good standing. I set both of them up with auto pay and have NEVER been late or missed a payment. I can't believe they are doing this especially since the payments will go from $167 to $418 and the other from $207 to over $500 per month. They also cut the limit of one of the cards to a lower amount. I don't care about that because I cut the cards and have not been using them at all. NO NEW CHARGES.
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    Reviewed Jan. 29, 2009

    It appears that the list is long, but unfortunately the experience is the same for us. They promised that it would never go up for any reason accept for possibly late payments. Watch them and other credit card companies. More than once over the past couple of years I have recieved the bill AFTER it was due. Since they do bulk mailing there is no postage date stamped.
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    Reviewed Jan. 29, 2009

    When I went to pay my account on line I noticed my payment had gone from 364.00 a month to 876.00 per month on one of my cards I never missed a payment and I always payed extra. I have one at 3.99% and one at 5.99% intrest with a balance. I have been paying on this for 3 year on the first one and transfered more at the 5.99 rate in Aug. I was paying 800.00 a month because I could and just incase we ran into trouble then i wouldn't have a high balance and could make a lower payment. Now they raised my payment to 876.00 per month plus ten dollar a month for the card. We have another card with them that my daughter has a car payment on. The payment on it is 483.00 but if they raise hers it will be over 1200.00 per month and there is no way she could pay that. If we have to take over her payments that would make our payment over 2000.00 dollars per month. Right now we pay 1200.00 per month.
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    Reviewed Jan. 29, 2009

    I paid off my Circuit City card (Chase) in aprill last year. Now they are telling me I owe them almost $300.00 in late fee for $2.50 in acrud interest that I did not pay when I close my account. They are lying. First of all they never sent me a statement to tell me I owe them until they had already charge me. I need some help
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    Reviewed Jan. 29, 2009

    In 2004 I became a Chase credit card customer when they offered me 2.99% fixed apr for the life of the loan. This month, they have included a $10.00 monthly service charge and their reason was, "due to the economic situation, we are applying this charge to ensure a reasonable turn around rate." Never in my 5 years as a cardholder was I late or over the limit. My husband has been laid off since November as a heavy equipment operator and we have two small children. No matter how hard our financial situation has become, we always sacrifice to pay our bills on time, and we never buy anything beyond our means. I am outraged that my diligence in sending in a timely payment for the past five years is not even appreciated by my credit card company. I want my voice to be heard. I am angry and sick to my stomach that my good credit history means nothing anymore. It is not my fault that the credit card companies are in this pathetic situation, and I am unjustly penalized for being a member in good standing. I want to fight this charge and I need your help. Please respond as soon as possible. Thank you.
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    Reviewed Jan. 29, 2009

    Just like all the other recent posts about Chase Card Services I took advantage of their offers a few years ago of fixed rate balance transfer for the life of the balance loans. Just like everybody elses complaint they sent an insert via email with my november statements ntoifying me of their intent to add a $10.00 a month finance fee surcharge per account( I have 2) plus they are increasing my minimum payment from 2% to 5%. Ihave pursued fighting this outrageous behavior all the way up to JP Morgan Chases executive suite in New York. All with no luck. I have e mail President Obama's Public liason team about this disgusting form of extortion and racketeering. I have contacted the Comptroller of the Currency Chase's regulator. It was there that i found out that fixed rate doesnot mean fixed rate. I believe if there isn't a class action lawsuit what about a RICO lawsuit due to the bait a switch tactics they are using and the fact that they have used the US postal service and the internet to effectuate this scam. I would like a lawyer to answer the following question: When I agreed to take these balance transfers I asked specificly if the advertised balance was fixed until it was paid off and if the minimum payment percentage would change as long as I was never late? the answer to both questions was yes. I am not an attorney but as a financial professional when one adds additional charges and calls it a finance charge is not that a change in my interest rate? please count me in on any class action lawsuit. my minimum payments in total went from $535.00 to $1339.00 for this month.
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    Reviewed Jan. 29, 2009

    In times of economic hardship, Chase bank has raised their required payments from 2% to 5% with an added $10.00 a month service charge. This has over doubled many families' payments in very difficult times. Plus there is a very deceptive bait and switch tactic they are using. These are people who never made a late payment, have excellent credit, and have been customers in some cases for 20 plus years. To make matters worse their customer service is just malicious. When my aunt, who was terminally ill with brain and lung cancer, called to see if she could have her payments and/or interest reduced since she could no longer work, the service rep. asked her if she received food stamps at which my aunt replied yes, she was on assistance for the first time in her life for her condition. The rep. then said, "Well I suggest you take those food stamps, buy stuff to make cookies, and then sell the cookies to make your Chase bill." My aunt asked to be transferred to her supervisor at which time the rep hung up. The debacles continue with this company when my husband and I tried to pay off the balance of a credit card after the sale of our first house. We are both teachers and accumulated this debt in college, both being first generational college students we had no outside financial help and relied on the credit card, but things got bad when Chase ran credit checks and raised our interest rate, not because of our relationship with them, but because we were a "credit risk" since with our student loans and house payment our debt to credit ratio was not ideal. They raise the interest to 29.99% just below the legal limit. So needless to say, we were excited when we had the opportunity to pay them off and close the account. We called chase and asked for a payoff quote, we paid by phone. We did this with two other credit cards, they gave us a payoff, we paid, we closed the account, end of business. Oh but not with Chase. They said the account was closed and we went on with life. Three months later we ran a credit check to purchase a new house, to our horror Chase had added an imaginary $17.00 service fee after the account was paid off and confirmed closed. The fee accrued late payments and interest and was up to $288.00 in three months. We called to fight the fee, they said we understand just pay the original $17.00 and some additional payment fees totaling $58.00 and we will fix the credit score. This was holding us up from purchasing our new home, so we agreed. My husband called two days later to make sure the account was for sure closed and there was another $4.00 finance charge fee on the account. So again my husband called begging just to end this thing, give what the pay off quote was with all fees and interest so we could move on with our lives. They promised it was $4.00, he paid over the phone. We have received two notices in the mail confirming the close of the account and a zero balance. Two days ago, I open the mail and Chase is charging us a $1.00 finance charge fee (a nightmare I can't wake up out of). I also notice there is an interest charge of 40.43% on the statement (illegal). I call and the supervisor says it is not $1.00 but 12 cents but they can not charge less than a dollar, so the interest equal 40.43% but it is not that interest rate they just have to charge at least a dollar. After became combative and threatened a law suit, he said he was removing the charge right at the moment. So my husband calls the next day and guess what? It is still there gathering interest. We have talked to 5 people about this, everyone says they are taking care of it and yet it is never resolved. I still don’t know if the issue is resolved. I am waiting for another statement fearfully. In the meantime, we are stuck and unable to progress in buying a home, we have spent countless hours trying to clear up this mess on our credit, including taking a day off of work, and we have spent the equivalent of two tanks of gas or a week of groceries in imaginary fees. If their practice is not illegal, it is certainly unethical. I urge you to look at the complaint section of Consumer Affairs, there are several complaints placed everyday. This is people's livelihoods we are talking about. A bank that received money from our tax dollars to stay afloat should be more kind to its customers. They have bit the hand that feeds them and I am biting back. Several people are urging for a class action lawsuit, I know more would join but we need to get the word out about these "fat cats" and their deplorable practices. I teach my students that they have a right to be heard and that it is our responsibility as citizens to challenge unfair treatment. Something must be done so they can not prey off us further.
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    Reviewed Jan. 29, 2009

    My daughter is studying out of the country until May 2009, prior to her departure she contacted Chase to notify them. Her Chase credit card is being denied, when she tries to call the number on the back of the card for calls out of the country it is in Italian and she cannot understand it. I have called Chase numerous times to resolve this and they just don't care. They informed me today that they can not call her number in Italy because it is not on file her home phone is the number they need to call (BUT SHE IS NOT AT HOME!) A customer service rep called last night and said she would call my daughter in Italy and she has not and after talking to customer service today they do not plan on calling her.
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    Reviewed Jan. 29, 2009

    I have been disputing a finance charge which chase has decided to add to my bill on a I had in which the balance was $1.09. The finance charge is $1.00 of which I paid that month (Jan. 2009) After that bill, I received another bill for the same finance charge of $1.00, when I called to question this charge the customer serv. rep. who says his name is Robert, would not remove this charge telling me that this is a finance charge on purchases I made on new billing cycle. I have always paid my bills in full and for the last two months which are December and January they have been billing me a $1.00 finance charge just because the feel they can. I would like to get help on this issue. Also when I spoke to the custmer serv. rep. I asked to speak to a supervisor because this is not legal for them to charge finance charge if I pay my bills in full and on time, the customer serv. Rep. disconnected my call.
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    Reviewed Jan. 29, 2009

    I downloaded my January 2008 statement from JP Morgan Chase to find a minimum payment of $570 which had once been $240, and an additional $10 service charge. I immediately called Chase customer service, and the rep said they mailed out a letter in December about raising the minimum payment from 2% to 5%. I did not get said letter. I was offered to raise my 3.99% for the life of the balance rate to 7.99%, and Chase would then lower my minimum payment back to 2% and remove the $10 service charge. I have never had a late payment with Chase nor any other of my creditors -- ever! --, and have always been in complete compliance with Chase's terms and our agreement when I accepted the 3.99% for the life of the balance offer. I hope something comes of all the complaints I am reading here. Chase is clearly not taking care of it's paying customers.
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    Reviewed Jan. 29, 2009

    I too was a victim of the 3.9 percent Chase bate and switch. Fortunately i was at the tale end of my balance. But after probing they still was going to be charged the 10 dollar service fee. EVEN IF I PAYED OFF THE REMAINING BALANCE.
    I almost closed the card but the representative said that this likely would end up in lowering my credit score as "his own advice". I think this fullfills at least part of the burden of EXTORSION. I opted for the 7.9 percent. But i have a 0 balance now. Beyond contacting your elected official. Tell everyone that JP MORGAN doesnt live up to contracts. Put it in your Myspace, blogs and facebook. DONT USE CHASE. If you mad enough buy a URL with Chase in it and put a small description in the JP Morgan is more economically sound than the other banks nowadays. That can change real quick if people pull there money out and dont do buisness with them.
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    Reviewed Jan. 29, 2009

    Much the same as everyone else who has written in this blog, I recently noticed that Chase has added a $10.00 monthly finance fee (which cannot be paid off monthly). This fee is added to the balance in the form a finance charge on a purchase while no purchase exists. This,in and of itself, should be illegal. Then.....I was told that my minimum payment would increase from 2% to 5% of my balance.
    Well, everyone here agrees that there needs to be a class action suit against Chase. Yes, I agree as well. However, this will take years. Chase is certainly guilty of fraud......but, much worse than that, I believe that they are guilty of treason. Chase and companies like Chase are the reason that this country is going down the tubes. The corporate greed is unbelievable. Is it possible that Chase is being run by a bunch of financial terrorists? Let's face it, by its actions, Chase will be ruining the lives of many, many people. Some will be forced to take food out of the mouths of their children in order to pay the minimum balance which has more than doubled, others will be forced into bankruptcy, while others will probably have to dip into their retirement accounts in order to make these monthly payments. At a time when our government is trying to find ways to improve our economy and to help homeowners stay in their homes, I can't believe that it would allow Chase to perpetrate such a horrific fraud on its customers. Unfortunately, by the time our government acts to do anything about this, the damage will already have been done. I know that the high-powered, high-earning executives and managers at Chase feel that they will not be injured by this, but I am sure that they couldn't be more wrong. As poverty and bankruptcy and homelessness increase in this once great country of ours, so will the crime as people become desperate. These executives will not be able to insulate themselves from the world that they are creating. In the short term, however, they will simply be damaging their own company as those who have the means will probably pay off these credit cards and Chase will lose the interest income that it had coming from those customers on a regular basis...... and those who were struggling and hovering near the brink of bankrutcy will certainly be pushed over the edge by these new terms.
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    Reviewed Jan. 29, 2009

    In the beginning of 2006 I made a balance transfer that was 3.99% for the life of the balance. I have always paid on time and most months paid more than the minimum. Now Chase starting in Jan 2009 wants to raise the minimum from 2% to 5% and add a new Account Service Charge of $10 per month. I have kept my side of the agreement. What about Chase?
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    Reviewed Jan. 29, 2009

    I received a call from Chase credit card saying I was late. I have never been late and have had this card for years. I looked at my bills and did not receive a bill. They said that I signed up for paperless bill. I did not sign up for computer bill as I do nothing with bills etc. on the computer. I paid on phone for the late payment and then found out they raised my rate from 7.99 to 27+!!! This is fraud, stay away from Chase.
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    Reviewed Jan. 29, 2009

    being screwed by chase,4.9% till paid in full yeh ok my friend,friends like that who needs enemies,same story as the rest, except most of my balance transfers were made with bank one before chase took over and there was no monthly fees and no mention of my minimum payment going up,i have balance transfer checks from chase that i never used, i read the front and the back and even the envelope, no mention of my minimum payment going up or fees. my minimum was 180.00 a month i paid more then that to pay it off quick, my minimum now is 516.00 a month. if their is a class action suit count me in
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    Reviewed Jan. 28, 2009

    I have two chase accounts, one with a 2.99 APR and one with a 3.99 APR for the life of the balance. I have been paying on these balances for years and have never been late. Today I looked at my balances and noticed that my payments had more than doubled and a service charge of $10.00 was listed as a purchase. Since I knew that no purchase had been made on either account I called and talked to a credit counselor called Betsy. She informed me that they were imposing the service charge because although I had been notified of the changes in November, I had not close my accounts in time. When I ask to close the accounts in order to avoid the service charges, she told me that I could close the accounts but that the service charges and the increased payments would stand. I could opt out by giving them permission to increase my APR to 7.99%. I also ask why they did not send out an official letter or notify customers on their website and she said they had done everything legally and right. She also informed me that I had only this billing cycle to make up my mind if I wanted the opt out of increasing my APR to 7.99.
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    Reviewed Jan. 28, 2009

    I found out CHASE had raised my minimum pymt due from 2% to 5% when I went to pay my Jan 09 bill. At first I was scared to death that I had forgot to make my payment last month, NOPE. IT was CHASE.
    I continually make my payments on time, a bit more than the minimum and have a great credit score. I was told by CHASE that they notified us on January 6, 09.
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    Reviewed Jan. 28, 2009

    When I opened my Chase credit card bill yesterday, I was astounded to discover that my highest-balance credit card had a new minimum payment and new service charges. The account has a fixed interest rate of 3.99% and 4.99%, and I have never been late with a payment. I also have always paid something more than the minimum due. I have had this credit card since 1992. The reward? My minimum payment jumped from $330 a month to $787 a month, and I am being charged a $10 a month service fee to maintain the privilege of paying 5% per month. I always read the inserts that come with credit cards pretty carefully and NEVER saw a notice that this was about to happen. I have two other Chase credit cards with somewhat lower balances, and if they also reset at these higher minimum payments, I will soon be making monthly payments to Chase of $1668 for the three cards. It's pretty clear that Chase is trying to force consumers into default, so they can reset their accounts at 27% interest. When I called the company about the new minimum payment, I was offered a chance to refinance the balance at 7.99% interest until 2011, with a 2% minimum payment. I didn't cause the banking crisis, and as a taxpayer I am helping to bail Chase out. But clearly I will not be doing ANY consumer spending for quite some time, and once I have cashed in all my savings to keep up with these astronomical repayments, I will have nothing left for retirement except the 401K that these financial geniuses have also screwed up. What worries me most is that if I can keep the cards in good standing with a 5% minimum payment, is there anything to prevent Chase from raising the minimum payment to 7% or 10% or whatever else they want to charge? And which Congress do we have to thank for their ability to do whatever they please?
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    Reviewed Jan. 28, 2009

    My husband and I have 2 credit cards with Chase and were hit with the $10 monthly fee and minimum payment increase n both accounts. We were forced to change to a higher promotional rate of 7.99% until Jan 2011, so that we can still afford to keep making our payments on time every month as we have no way to pay off the balances at this time. How canthey get way ih this breech of contract?! We have filed complaints with the FTC, and intend to contact our Attorney General. There is also an law office in NY currently gathering information on this bad business practice. Their website is gslawny.com.
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    Reviewed Jan. 28, 2009

    I have always made my payments on time and always for a little more then the minum payment never late and nowhere near over my credit limit....with promo rates for the life of the balance. 3.99 and 4.99% I was paying 2% of the balance every month. Now I get my statement on the card that I have the balance on and they want 5% of the balance minimum payment AND they have added a $10 service charge! I cannot afford to go from $160 a month to $400 a month! I of course called and the only way to get my payment back to 2% is to go to 7.99% interest until 2011 and then who knows what after that! Have they lost their minds how can anyone keep up with this. They are going to drive everyone into Bankruptcy.
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    Reviewed Jan. 28, 2009

    Same as everyone else. I do believe Chase wants to burden us to the point of us not paying then they will get a bigger piece of the pie when it comes to bailouts. Someone should be able to help us file a class action suit!
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    Reviewed Jan. 28, 2009

    We have been great Chase customers for over 10 years.
    Always paid on time, maintained a balance. Minimum payment now up from 2% to 5%. Payment went from $229.00 to $562.00. New Transaction Fee of $10.00 - For nothing. Try to get you to change from your fixed rate 7.99% for 2 years and up to 22% after!? I am lucky that I can afford to pay their game until I transfer the balance - but I feel sorry for all of those who cannot. Chase is taking over WaMu - our bank - well I mean our former bank - after this happened we have put all our accounts with Chase. Chase - I hope everyone that you have done this to can find a new company that will be a loyal business partner. Wells Fargo - so far - has been wonderful to us. Chase - you will be Chasing for customers after this stupid business decision.
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    Reviewed Jan. 28, 2009

    I've been Chase customer for many years. i always pay my monthly payments on time. Couple of months ago I send them additional 1000.00 dollars to pay it down.
    In november Chase claims I was 1 day late on my payment to them. ONE DAY.They charged me a late fee.I couldn't understand how it happened since I always pay on time. More over, the next representative I spoke with told me that I didn't make the monthly payment for November at all! It proves right there that they lied to me. Now this month,since we were one day late.They are charging me a default rate of interest of 27.99%.My rate was 4.25% now its 27.99% for one day.
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    Reviewed Jan. 28, 2009

    Here I am again with another complaint about Chase. In addition to raising the minimum payment, here is something even worse. They are charging an additional $10/month and calling it a finance charge after we agreed upon the rate I would pay when transferring balances. I called customer service and was told, you know the banks are in trouble.... This is ridiculous and unethical. If I don't keep my agreement to pay them back, my credit is damaged. What happens when they don't keep their commitments to the consumers regarding finance charges, etc?
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    Reviewed Jan. 28, 2009

    The minimum monthly payment went from 2% to 5% of the balance owed. I called customer service department and was advised notification was sent in 10/2008. I didn't receive this notification and would expect this information to come in a more professional and respectful manor - via certified mail. I received my statement two weeks before the payment was due. Needless to say, I had to redo my budget. I know credit card companies can do whatever they want, but this is really, really poor customer service.
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    Reviewed Jan. 28, 2009

    I was one day late on my Chase credit card payment and they raise my interest rate from 8.99% to 17.99%.
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    Reviewed Jan. 28, 2009

    Like many others, I have credit cards with Chase where the interest was supposed to be for the life of the loan. I received my bill today and the minimum payment more than doubled from last month and a $10.00 service charge was added to my monthly bill. When I called to ask why, the Chase customer service rep informed me the terms of the contract had changed due to the current financial crisis and the intent is to help customers pay off their card early. If I want to keep my promotional rate, I will have to pay a higher percentage of my minimum balance as well as a $10.00 monthly fee. These actions by Chase should be illegal. I think we all should write to our senators and congressman, asking them to revisit and change the terms on the bailout money that I, the taxpayer, recently loaned to JP Morgan Chase. We need to ask them to prohibit Chase from making any such changes to the accounts of their clients. I figure that if they can change the terms on the money we borrowed from them, we can change the terms on the money we loaned to them. I encourage every one affected by Chase's recent action to likewise write their representatives in Washington, and their state's attorney general. If a class action suit is filed, I want in.
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    Reviewed Jan. 28, 2009

    I have been a card holder of WAMU for several years. With a good history paying my card. Minimum balance, if not more on time every month. I do not use the card, right now im trying to pay it off. For the last several months my balance has been 190. its all i can do to make those payments, but i do. i opened my new bill today from Chase. 280! of course i called. im sorry mam nothing we can do. Thanks have a nice day.I asked to speak to a supervisor. i waited and waited on hold. finally i hung up. I asked why they cant a one finance charge for the entire balance. Said it doesnt work that way. So i have a 35.23 percent finance charge on a card ive been in good standing w and havent used in at least 3 months.
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    Reviewed Jan. 28, 2009

    Along with many other contributors on your web site, I took Chase up on their reduced interest rate offers of 2.99% and 3.99%. The disclosures I kept say Fixed APR, until the balance is paid in full.
    In Texas, we have a law called the Texas Deceptive Trade Practices Act. I believe it prohibits this bait and switch behavior on the part of Chase. Fortunately, it doesn't allow a consumer or business to waive their rights under this law. An attorney I spoke to said Texas Judges would be unlikely to honor the binding arbitration that Chase tried to impose on their cardholders without our agreement. I'm also hoping we can find an attorney willing to pursue these predatory practices under a class action.
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    Reviewed Jan. 28, 2009

    Along with many other contributors on your web site, I took Chase up on their reduced interest rate offers of 2.99% and 3.99%. The disclosures I kept say Fixed APR, until the balance is paid in full.
    In Texas, we have a law called the Texas Deceptive Trade Practices Act. I believe it prohibits this bait and switch behavior on the part of Chase. Fortunately, it doesn't allow a consumer or business to waive their rights under this law. An attorney I spoke to said Texas Judges would be unlikely to honor the binding arbitration that Chase tried to impose on their cardholders without our agreement. I'm also hoping we can find an attorney willing to pursue these predatory practices under a class action.
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    Reviewed Jan. 28, 2009

    WITH NO WARNING PAYMENT INCREASED FROM 2% TO 5%. wE HAVE ALWAY PAID MORE THAN DUE. ALSO THERE WILL BE A $10.00 TRANSACTION FEE PER MONTH. REASON GIVEN DUE TO ECONNIC TIMES. i THINK ITS A WAY TO CHEAT CUSTOMERS
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    Reviewed Jan. 28, 2009

    For the past year an a half we have been getting credit card applications for myself, my husband & my 6 year old son. I have called the credit card company 5 times to opt out and told them that I specially did not want them to send my 6 year old son this application. I spoke to costumer service reps and their supervisors who promised that this will not happen again but I could still get mail for 90 days. 90 days past and I continue receiving credit card applications for all 3 of us, specially concerning to me is my 6 year old.
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    Reviewed Jan. 28, 2009

    IN ORDER TO GET OUR DEBT DOWN WE DID NOT USE 2 OF OUR CHASE CREDIT CARDS. oNE (HUSBAND'S NAME) NOT USED IN 3 YEARS. NO WARNING THE CARD WAS CANCELLED. mY CARD WASN'T RENEWED WITHOUT WARNING.
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    Reviewed Jan. 28, 2009

    This is in regards to the Chase credit card I have ( 2 of ) I went online on Jan. 26 to make my monthly payment and immediately noticed my minimum payment was more than 2x what it had been for the last several years. Knowing I had not missed a payment I scrolled down the statement to find an additional $10.00 service charge tacked on, in addition to the increased minimum. I immediately picked up the phone and called the customer service line. I was informed that in November all Chase customers were sent a letter informing them of the increase in the minimum payments.
    I never recieved this statement nor did my parents who also have Chase cards. I was then informed that this was due to people taking advantage of the low interest until payed off promotion, and the customers were dragging out the payments. At this point I became a bit enraged as CHASE offerd this deal to it's customers, I, and others, took use of it and are now being punished for it. I have NEVER missed a payment, I was NOT sent a letter informing me of this change and now I have to make up for their screwup ?? Why again were the banks given bailout money from the gov't just so they can turn around and alter the terms of their offer to the customers? During this conversation I was informed that I could accept a 7.99 rate, at the 2% interest fee, and have the 10.00 monthly charge dropped. This to me is borderline extortion. What these tactics will in the end do, id customers like myself will not be able to afford the higher minimum payment as OUR work i sslowing due to the economy which is directly due to the banking system. Chases customers will either defualt on the card payments or even worse for the economy will start to file for bankruptcy. These tactics MUST BE STOPPED before they snowball into a much larger issue.
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    Reviewed Jan. 27, 2009

    I had agreement on a credit card for 3.99% for the life of the loan. I made my payments on time and I honored my agreement. Now they are changing terms to 7.99% or raising the min payment to 5% instead of 2% of the loan plus additional $10 monthly charge. They enforce the terms and illegally change the agreement and they try to ruin people livelyhood to satisfy their greed.
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    Reviewed Jan. 27, 2009

    I too received a notice in the mail today that my interest rate was being adjusted to an outrageous rate. I too have always been a good customer - this is as bad or worse than the mortgage companies and their ARM loans!!! It's no wonder everything is going to hell in a hand basket! I am closing my account-I refuse to be treated like this and they don't deserve my business!!!
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    Reviewed Jan. 27, 2009

    I am in the same boat as those complaints that follow.
    My minimum payment went from $138 last month (Dec 08) to $339 this month. My options per the Chase rep I spoke with: (1)agree that my rate will go from 4.99 fixed to 7.99 to maintain a minimum payment of 2% of the balance. (2)pay a $10 per month service fee and have my minimum payment move from 2% of the balance to 5%...or (3) pay my card off within 30 and close the account. I was part of a class action suit in 2000 against Advanta National Bank, USA. In that case a 'guaranteed' rate of 9.99 jumped to 19.99. The result was Advanta lost and was fined $7 million, in addition, had to refund all monies collected using their NEW rate.
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    Reviewed Jan. 27, 2009

    I, too, have the fixed until payed in full 4.99 rate with Chase Card Services. Last month (Dec. 08), my minimum payment was $138.00. This month, $339.00. I called customer service and it was explained to me that my credit card agreement has changed. New terms: to remain with the 4.99 rate, I will be charged a $10 per month service fee and my minimum payment will be 5% of the card balance versus its previous 2%. My options are: for my minimum payment to remain at 2% of the balance, my NEW RATE will be 7.99%. Additional option: pay the balance in full within 30 days and close the account.
    Much the same happened in 2000 with Advanta National Bank, USA. I was given 9.99 rate, fixed until paid. Shortly after, they raised the rate to 19.99. I became part of a class action suit that cost them a $7 million fine, and reimbursement of all monies they had collected using their NEW rate. Many thanks guys for that 'guaranteed fixed rate.'
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    Reviewed Jan. 27, 2009

    We hold a credit card with Chase Bank, which was previously acquired as a BankOne card. We have excellent credit and utilized a 3.99% life-of-the-loan interest rate on this card. Our latest statement indicates changes were made to our cardholder agreement as follows: Our minimum payment of approximately $386.00 was increased to $916.00!! A monthly service charge of $10.00 is being added and that is accumulating an interest rate of 9.99%. Per customer service (2 calls made on two separate days), there is no opt-out option other than to accept changing our current 3.99% life-of-the-loan rate to a 7.99% rate until the year 2011. Then I guess the sky is the limit for them!! This had absolutely nothing to do with our credit-worthiness - I was told it was due to economic conditions.
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    Reviewed Jan. 27, 2009

    i received a notice from Chase within the last week advising that they would be changing rates and that i had the option to opt out. I misplaced the notice so called Chase customer service and was told that the notice was sent in December. I know for a fact that i had just received the notice in the week of January 12th. I advised I did not have the notice in front of me, as I had misplaced it but that I remember it had the option of opting out. I have been with Chase for at least 6 or 7 years with no late payments, etc. I actually have two Chase cards, one with a very low balance and this one in particular with about $6000 on it. We do not use the one with the higher balance and just pay on it every month.We got it for 4.99 interest rate for the life of the debt, and with no annual fee. I was told I could opt out but that would close the acct and I would have to pay the entire balance w/i 30 days, which is not an option for me. I also could go to 7.99 interest rate, or I would automatically go to $10 fee each month and from 2% to 5% payment increase, which would make my payment around $310 per month, when it had been aprx $120. I certainly do not have an extra $190 a month to pay or I would have been paying the card down in the first place. I think it is unethical and possibly criminal that Chase is allowed to treat it's customers this way.
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    Reviewed Jan. 27, 2009

    I like others on this forum, had a fixed 2.9% interest rate. All of a sudden Chase decides to raise the minium payment to 5.45% of my balance making my payment jump from 134.00 a month to 393.00 with little notice. They kept the 2.9% interest. Raised the default rate to 29.9% and started charging a 10.00 a month fee which is subject to the 29.9 % interest. This is the wrong thing to do to people right now! This type of action needs to be stopped. This can devastate our economy even further and ruin peoples credit and lifetyles. I have always paid my bill 2 weeks in advance and have great credit history. This is an outrage!!!Dont make innocent people whom were not victiums of the sub- prime mortgage now have to suffer the consequences of bad decisions that others have made.
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    Reviewed Jan. 27, 2009

    Chase Credit Cards instituted a $10/monthly fee and increased the minimum monthly payment to 5% of the balance from 2%. This increased minimum monthly payments from $200 range to over $525. I have the original offer from them which induced me to initiate the transfer that guaranteed the fixed rate (2.99% and no other fees)for the life of the original transfer with minimum monthly payments calculated on 2% of the monthly balance. I pay monthly online and have never been late, missed a payment, or paid less than was due. They never notified me until I received the monthly billing statement. I called customer service and talked to Adrian and when I told her that I had never been notified she said I should have and that she would send me a change in terms notification. She also said accept the new terms or pay off the entire balance immediately.
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    Reviewed Jan. 27, 2009

    I have the same complaints regarding Chase credit card as the other customers.PLEASE HELP.I have a Chase card with a 3.99% rate for the life of the balance.I never been late for my payment,always pay more than the minimum but do not use the card at all.I was shocked when I opened my statement to see that chase bank card add a 10.00 per month serves charge also my my minimum payment jump from 2% to 5%.But what we are going to do.Im in with all of u guys.
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    Reviewed Jan. 27, 2009

    I am writing to make a complaint against Chase credit card services. I received an offer for a balance transfer for a 3.99% interest rate for the entire life of the balance transfer with a 2% minimum payment due. I took advantage of that offer and transferred $11,000 in August of 2008. I was charged a $199.00 fee to do this. My minimum payments were a little over $200.00 a month. When I received my last statement, they raised the minimum payment to $483.00 a month plus a $10.00 a month service fee. My balance right now is $9674.00. When I spoke with them, they said they sent me a change of terms? in November! They said that they could change the terms whenever they wanted and I had two options. The first option is to pay the balance in full within 30 days and close the account. The other option is to for them to change the interest rate to 7.99% until January of 2011. I tried to explain to them how unfair I thought this was and they just kept giving me rehearsed answers about how bad the economy was and that what they were doing was legal. I tried to explain to them that it may be legal but it was not ethical or moral. I have good credit and would never had transferred the balance in August if I knew they were going to change the terms in November. I cant understand how the government can help the credit card companies and then in turn the credit card companies try to put the consumer into bankruptcy. When I asked them if the 7.99% was a firm offer, they said they could also change that at any time. So even if I agreed to that, they could impose other fees anytime they wanted to. I really think that something needs to be done about this and I am asking for your help.
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    Reviewed Jan. 27, 2009

    Let me add my complaint about this bank card. Suddenly a $10/month fee and a minimum of 5% of balance due each month is demanded. All I got from Chase Cust Service is the same offer of a floating rate of 7.99% or a special forgivness program at .89 per $100 owed.The rep had the audacity to state it is Chase's way of helping consumers pay down their debt.
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    Reviewed Jan. 27, 2009

    ATTENTION EVERYONE:
    Unfortunately I work for Chase here in Phoenix. I too agree that they are a horrible company, but in these times I need the job. My suggestion to everyone, file your complaints with the Office of the Comptroller of the Currency. These are the guys that actually scare Chase and can force them to change their practices. I work for the company and will not EVER own a Chase credit card. Enough said. Again contact the Office of the Comptroller of the Currency...
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    Reviewed Jan. 27, 2009

    In 2007 a Merchant charged my card for over $1,500, without an authorization. I have been disputing said charge for over 2 years. Thousands of calls, letters and complains and still no results. I strongly believe that what their doing is illegal as well as abuse.
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    Reviewed Jan. 27, 2009

    I have always had several Chase credit cards, although I only carry a balance on one with promo rates for the life of the balance. 3.99 and 4.99% I was paying 2% of the balance every month. Never late and nowhere near over my credit limit.Recently, Chase informed me they were closing one do to lack of use. Okay fine, BUT-now I get my statement on the card that I have the balance on and they want 5% of the balance minimum payment AND they have added a $10 service charge! I cannot afford to go from $160 a month to $400 a month! I of course called and the only way to get my payment back to 2% is to go to 7.99% interest until 2011 and then who knows what after that!
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    Reviewed Jan. 27, 2009

    Their NEW disclosure statement2. ANNUAL RENEWAL NOTICE
    The account service charge is billed to your account monthly whether or not you use your account, and you agree to pay it when billed. The charge is $10 per month ($120 total annually), and it is a finance charge.
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    Reviewed Jan. 26, 2009

    Today I received a letter from Chase stating that they would be taking over my Washington Mutual Credit Card account in March 09. Chase is raising my present intrest rate of 7.99% to 10.24%. This is retroactive interest on my existing balance. I have never been one day late and have used appx 1/2 of credit limit. They do offer an opt out which will keep my intrest rate at 7.99 but I have to close my account. By closing the account a ding goes on my credit score. I called Chase but they could not speak with me about it because the accounts have not been transfered to Chase however my opt out deadline is Feb. 20,09. This is a Catch 22. If I could speak with Chase prior to Feb 20th I could perhaps negoiate with them to keep my present rate but Chase will not be able to discuss the account until March 04,09. This is appaling, my money helped with the bailout money to buy Wa-Mu now I am going to again be penelized by higher rates. Please Help
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    Reviewed Jan. 26, 2009

    I have two Chase Bank cards, (wait that was with FirstUSA!). I was offered 2.9% and 3.9% back in 2002. I already gave the bank 3% to transfer $42,000. I have never missed payments on anything. I current have good credit too. My payments for both cards are around $450, with a balance now of $23,000. Chase is changing my minimum to 5% along with $10.00 service fee on each. My new payment will be over $1200.00, which makes it $800.00 more. Is this the thanks us tax-payers get for giving them a bail out?
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    Reviewed Jan. 26, 2009

    I am another that has been ripped off by the Chase system. Increasing my payment from 2% to 5% is the reward I get for never being late and paying down my balance. I will move my balance to another holder and NEVER deal with them again. The government needs to step in. They should not get a dime of our tax dollars. And should be punished for doing this. It's going to destroy a lot of people. This is totaly unreal what they are doing.
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    Reviewed Jan. 26, 2009

    called about chase increasing my monthly payment on balance due from 2% to 5% which we cannot afford--she said if we didn't pay amount due, our credit rating would be poor, was of no further help/very disappointed.
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    Reviewed Jan. 26, 2009

    Like the other complaints I too received a $10 monthly charge - with the option to opt out and have my 2.9% rate raised to 7.9%.
    HERE is a site for a potential Class Action law suit. http://www.gslawny.com/lawyer-attorney-1383679.html
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    Reviewed Jan. 26, 2009

    The same thing happened to us! but I'm fighting back, I filed complaints with every agency, state attorneys, BBB, etc. and got a call from Patricia Dewan( Chase) that gave me the same ridiculous, I understand bur here are your options... BS, the options that benefit no one but Chase! I asked her what the initial 3% fee or up to $199.00 was for, she said that was for the initial offer! Offer that they have not honored! she said that the federal goverment allow them to do what they are doing and that the bail out money din't go to the credit card Co and also that I can complain to whoever I want because she handles all complaints. What a joke!
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    Reviewed Jan. 26, 2009

    I was offered over the phone in 2006 to move my credit card debt to Chase at 3.99% fixed for the life of the loan. I did so and have made every payment on time. I received my Jan statement and my payment went from $512 to $1215 (2%-5%) and a ten dollar service fee. My wife called Chase and the rep said they added the service fee because we weren't using the card and Chase wasn't making any money on us.This service charge is at 9.99% which raises my overall rate. Since all payments go to the existing balance this service fee amounts to about $15 per month.I wasn't happy about this and called myself a few days later. I was told I could opt out of the increase and was transfered to another dept. Here they told me the previous person I talked to was new and there was no opt out. they said I needed to do it by 12/31 and was sent a letter to this effect. I never got a letter!I then spoke to a supervisor that told me it was too late and I couldn't do anything. I waited a couple days and called again. This time I was told I could pay it off in full -fat chance ($24,000)- or I could go back to my $500 per month payment if I agreed to a new rate of 7.99%. This doubled my interest so they would get extra money on the interest charges. They also said that by raising my payments they were helping me pay my loan faster. I don't need there help with that. I need my rate to go back to tha 3.99 without a service charge. I want them to honor their contract. After all when I was struggling I didn't call them and say I was going to cut my payments in half.If there is a Class action suit I want in. I have also sent letters to NYS Attorney General and Consumer Protection Board. I think we should all send an e mail to Barak Obama at WhiteHouse.gov and tell him to stop giving money to the banks. They are not out to help anyone!!!!!!
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    Reviewed Jan. 26, 2009

    Chase Bank has raised my fixed rate 3.99% balance transfer for the life of the loan to 14% interest with an increase from 2% minimum payment to 5% minimum payment and a $10.00 per month service fee. I have never been late and have always paid over the minimum due. Can they legally do this? I did not receive a notice either. I have asked for a supervisor to call me back on this?
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    Reviewed Jan. 26, 2009

    Chase has just informed me that they are raising my interest rate on one of my credit cards from 9.99% to 16.99% I have never missed a payment and my credit scores are all mid 700's. I was lured in with low attractive offers. And now they want to raise the rate to an insane amount.
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    Chase Credit Cards Company Information

    Company Name:
    Chase
    Year Founded:
    1799
    Address:
    270 Park Ave
    City:
    New York
    State/Province:
    NY
    Postal Code:
    10017
    Country:
    United States
    Website:
    www.chase.com
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