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American Express Travelers Cheques

American Express Travelers Cheques Reviews

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About American Express Travelers Cheques

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American Express Travelers Cheques Reviews

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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed June 18, 2024

    I have several thousands in traveler's cheques, and it is already third months since I filed my first refund claim. All the cheques are in my name, and I am the original purchaser of them. During several years already I could not find a single place where this crap can be accepted. So I tried to file an online claim, had to provide multiple documents, and still it is the third month I can not get my money back. I am sure I will not touch with a long stitch any other products from Amex, and I am quite confident in saying they are just a bunch of liars.

    They failed to provide any infrastructure of accepting their colored papers, and even themselves are failing to return the money I gave them in the exchange of their fake promises. All their customer service is a joke, and I always talk with someone with an ** accent. I don't have anything against ** persons, this is just to show that Amex just outsourced the call center to India and have no wish whatsoever to return the money. Obviously, they have no intention to support their customers.

    Reviewed Oct. 11, 2017

    I just underwent the bitterest experience in Bangkok in trying to encash AMEX TC. All the financial institutions I visited along Sukumvit refused to accept AMEX TC. Finally after all day efforts in sweltering Bangkok heat, I finally was directed to American Express Thailand. They too said that they can't cash the cheques. However they were kind enough to dial some number and connected me to a lady. After hearing my part of the story, she put me on long hold. Then she finally told me that only Krung Thai Bank would cash it. I was given an address and when I finally landed in the bank, I found the bank shutter was down. I was given to understand a few facts about AMEX TC. One that they have no expiry date. Two if lost, they are easily replaceable. Finally, the TC is accepted freely all over the world!

    Now after the hassle with TC overseas, the bubble has burst. I find whatever the bank claims is far from being true. I would suggest against taking AMEX TC on your next foreign travels. Instead, if you can, try and get Pre Paid US $ Debit Card and replenish the Pre Paid Card as and when needed. If you happen to lose the card or if someone fraudulently accesses your card, you only lose the amount you put in the card. This way you don't use your regular credit card and risk losing more money. Even for online purchases, you can protect yourself with Pre Paid Credit Card. Be safe and enjoy your holidays worry free.

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      Customer ServiceStaff

      Reviewed Feb. 24, 2017

      After four months dealing with a lost cheque (mailing copies of police report and my ID, and numerous calls to AmEx), I get a phone call saying that they denied the refund. I lost $500 and I can do nothing more. After the officer gave me the reason of being denied, I questioned the use of purchasing the cheque, then was given some other vague reason, "Thank you", and hang up. This is a travesty, there is truly no point of buying AmEx cheques, they just want your money! And to think they advertise their cheques for accessibility and safety while traveling! With advancement of today's banking, it is better just to use credit cards while traveling. Now I understand why so many places do not accept this as a form of payment. It is absolutely not worth it, traveler's cheques are archaic now.

      *On another note, it was quite obvious all calls are being transferred to India. Customer Service was a joke. An instance for example, an operator says, "Claims & Refund Department has closed, you should only call during the working hour 9-5pm EST", I said back "It is 4:30 pm", and she replied "Eastern Time", and I said "I'm calling from New York, I am in Eastern Time", after a few more back and forth, I finally said, "we have daylight savings time in the US, and you should be aware of that." And how funny they are still trying pretend to be in the US. I suppose they were trained to keep customers feel like they are not transferred all the way to India. This is not an American company anymore.

      Customer ServiceContract & TermsSales & Marketing

      Reviewed Aug. 3, 2016

      A month ago I reported my Amex cheques as lost. After jumping through dozens of hoops and playing 40-questions over the phone (always during meals or when I was heading out the door), they sent me a form stating they might replace them...but only if 1) I agreed that I violated their terms (excuse me?), 2) that I acknowledged they were unable to put a stop on them being negotiated (say what?), and that, if someone were to cash them in the future, I would have to reimburse them for the amount! INCONCEIVABLE! So, all those promises they use in their TV advertisements are all lies? I wish the Attorney General's office would look into their business practices (maybe a different AG.... the current one apparently is mostly interested in benefiting from letting Hitlery off the hook... Anyway, I digress, mostly because their crooked behavior is so similar).

      Verified purchase

      Reviewed Oct. 15, 2015

      I had purchased $6000.00 in Travelers checks at my bank JP Morgan Chase Bank and I had lost three books worth $3000.00. I reported them as required and at the time they checked if they had been used cashed and they had not been cashed. Since then they had been cashed and my claims rep in the Philippines and with supervisors in India I have had a big problem and my claim denied, therefore I have lost three thousand dollars. I contact the supervisor located in India and was told that I never reported all the claim amount of three thousand dollars of travelers checks. I have asked for a corporate office with no one trying to help me.

      American express must not be American any more. Change ther name to India or Phillipines Express cheques, and then Americans will not purchase them and be safe. Do not buy a product without knowing whether you will be dealing with an American.

      Reviewed March 3, 2015

      I naively bought American Express Euro Traveler Cheques in 2001 as I frequently travel within the eurozone. I believed that these would last for a long time and give me the flexibility I desired. I intended that these would be used for spontaneous purchases and small value items to avoid using my credit card and the charges it generates. How wrong could I be. Several major banks in Dublin declined to accept American Express cheques despite me banking with them, while many more said that they could not accommodate and I would have to make an appointment to prove my address, etc. in order to access my OWN money.

      If only the bankers had been subject to one tenth of the scrutiny, we might no longer be reading/writing this blog. In summary, I simply can't see the point of travelers cheques in the post-2014 world. They seem just to be another way that institutions misappropriates your hard-earned cash. Require a 21-day redemption period.

      Staff

      Reviewed Feb. 3, 2015

      Since 2003 I've been working with AmEx Travellers Cheques Refunds Department and I do know for a fact that many agents there defer a Claim just because they do not like a certain customer. They also use a System called RAS or Recommendation Assessment System. Based on 1st recommendation a Claim will be deferred or approved. If you lost cheques worth of 2000USD or more, the Claim will be initially deferred for verification. If you buy cheques & lost them within three days, the System will recommend for a deferral too. For more specified questions you can E-Mail me at **.

      Verified purchase
      Customer Service

      Reviewed Dec. 18, 2014

      I originally faxed my claim for $1,000 on August 18, 2014. Even though the fax went through and I have a verification report of transmission, I later called back 6 weeks later and AMEX claims said they had no record of it. So, I filed a claim over the phone. I then called back 6 weeks later, they tell me it take 60 days, and 60 days is the 29th of November 2014.

      I call back again to check the status of the claim, they say check back. I call today 12/18/2014. They tell me they will have to call me back. I had a claim with Citibank for Travelers checks - I had payment in one week. I have been a long time AMEX customer, since 1976. Their claims department must make money for not honoring claims! Beware.

      Customer Service

      Reviewed Dec. 4, 2014

      I have 2000 euros in American Express travelers cheques left over from a trip to Europe. Back in Costa Rica is impossible to cash them. After going to many Banks and get rejected, I filed a complaint and send it with the purchase receipt to American Express in Salt Lake City. They call me back and were unable to help me cash the cheques, ask me to mail the cheques to them, to see what they can do about it. I feel deceived, because when you purchase the cheques, they say you will be able to cash the ones left over when you return. In my case not even BAC San Jose the one bank who sold me the cheques wants them. I will follow their procedure and like in the middle ages send the cheques by courier and hope to get my money someday.

      Reviewed Aug. 27, 2014

      American Express FEES of 3 pounds in UK. no one accepts them now - Wow, life have change. Bought 2 of 100 pound checks, worth of 370 USD and went to France. They look at it like trash, or Toilet paper. At least 5 hotels, and 7 shops where tourist would frequently go such as Morgan, and H and M. Totally useless, and will wait to go back to stateside and deposit into my personal acct. It's been 13 years since last time travel to Europe. Totally different world after the US and European financial Crisis. Now everything is SCAM. Will only carry cash from now on.

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      American Express Travelers Cheques Company Information

      Company Name:
      American Express
      Website:
      www.americanexpress.com