American Express Platinum Card

We decided to use American Express to book our family trip to Montreal which was a big mistake!!! We tried checking in all 4 passengers the day prior but AirCanada said that one of the travelers in our family being an 11 year child had to be checked in in person. So, the day came and the person at the AirCanada counter says that my 11 year old had no ticket. After speaking several times with AMEX customer support they said that they couldn’t do anything about it because the plane was full which was a lie. My wife quickly purchased a first class ticket to salvage our trip. Completely uncalled for, first and last time that we rely on AMEX to handle our travel plans.

I’ve been a platinum card holder since 2018. I booked flights thru their travel booking. My flights were canceled. This was on Christmas Day 2022. My husband and I sit in Chicago airport 14 hours... Had to purchase one-way flights back home. Being a platinum member is supposed to give you a benefit if you book thru them on cancelled flights. Well it’s March 13, 2023… No resolution. I have sent the paperwork 3 times to AIG claims...still getting emails requesting the same paperwork… I will closing this account soon. Very disappointed in Amex considering the annual fee is very expensive…it’s not worth it!!!

I've had the American Express Platinum Card for 1 month now, and I couldn't be more disappointed. I've been lied to twice at this point, opened 2 tickets for service that never were submitted, and had managers and call center reps place me on hold for more than an hour. They don't follow-up and don't care. Avoid this card at all costs. Just not worth the hassle.

I am disappointed with everything dealing with American Express. I was recently told I needed to utilize my card or it would be closed out. I guess I used it too aggressively because I am being threatened with my account being closed or pay $1110.00 for the first payment. I only have about a $4000.00 balance. I have a card that is $23000 and a card that's $14000. I pay my bills and other than that I don't see why it was necessary to run my credit (hard/soft) hit over a funky $4000.00.

I had an Amex card for my business and I was happy to use it for buying supplies and balancing the amount the following month. This worked well as my clients paid my invoice and in turn, I cleared the Amex balance. Then 2 issues happened: 1, I raised a chargeback request in October 2022, which was acknowledged in writing and then I had a letter a week later saying it was closed stating I had not responded. I had. 2, In November 2022, I had a client inform me that due to Christmas payment runs differing from the rest of the year, they were delaying my invoice by a week. No problem I thought, just call Amex and arrange a one-off exception to pay 1 week later, considering I had never missed a payment or paid late, this should be fine? Wrong. Amex immediately classified my account as a risk, and blocked my card and it never worked again.

Delta and American Express act like they don't know each other if there's a problem....You don't get into the lounge with this card without an exorbitant fee. $39.00 a person....for coffee and eggs that's a lot. What was once a perk to the frequent traveler not became a money making machine. The fee is huge because you buying the mileage. You're not getting anything. If you have a problem you'll be shuffled around from dept to dept just like every other credit card only this one weighs more because it COSTS MORE! NOT IMPRESSED

I was an authorized user on my father's account for 14 months without ever missing a payment. As soon as he passed away they cancelled his account, leaving me with no credit card in order to run the house he left me. Despite my inheritance, they treated me like a stepchild, so I would never consider them in the future,

I submitted all the paperwork to AMEX for price match guarantee for a publicly available rate on a hotel's website. They denied my claim saying I was "signed in" to the website and getting a special rate - When I asked to show me where they were seeing I was signed in (or anything to validate their claim on why they were not matching the price), I just got the same answer over and over (copy paste). Horrible experience and I will be cancelling AMEX platinum. The card is NOT worth $700 a year I promise.

The most unprofessional Credit Card Lender/Company I have worked with, most Miserable Customer Service that on a short notice email about 10 days (or less) ago dropping my credit limit from $20k limit on both my platinum cards to $5k, not to mention the inconvenience as well as incompetence speaking with their customer service on the phone, incapable of changing my due date for my auto pay, I for sure will advise everyone I know not to apply with American Express and tell them the story for their Horrible Customer Service!!! What a big ** Lender.

American Express is now lost touch with its customers. Unfriendly, dishonest and rude. For what was a great card now is sadly out to make money. As I calm down I refrain myself from call names but a few come to mind.