American Express Platinum CardConsumerAffairs Unaccredited Brand
I applied for and received an American Express Delta SkyMiles Card at the beginning of October specifically because of the bonus offer of 60,000 miles after spending $3,000 in the first 3 months, which I exceeded in the first month. I should have received these miles in January but it is now the middle of March and I haven't received anything yet. I started calling them in the beginning of February to complain and now after 3 calls and a lengthy online chat with one of their CSRs I still have not been told when I will receive the miles.
I keep being told that they are trying to resolve the issue but it could take 6-8 weeks. This is absolutely ridiculous! Whatever the issue is they have had plenty of time to fix it and get the miles in my account but no one at American Express has been able to help me. I have seen that others have had this same problem so I'm beginning to think it is their policy to withhold miles and make people wait much longer to receive them than they should. I think this needs to be investigated by someone because something is definitely not right!
I originally applied for an American Express credit Card in December of 2017. When I called to activate the card I found out the promotion offer is not what I signed up for 10,000 MQ's and 40,000 miles. It was something less. I spoke with a representative as I signed up online and nowhere was there an offer than the 10k and 40k. He said he was not sure what happened but that is the promotion that was assigned to me. The representative said I could file a complaint that would take a couple of months to hear back on or cancel the card and reapply. We decided to do that since the approval process would only take a week (however it took a month) and would be faster than the complaint route. I asked about the promotion on the reapplication and I was told I would still be eligible as I had not used the card and did not receive any promotion benefit.
Today 3/5/18, I called to find out when the promotion would be reflected in my account and was told I did not qualify since I previously had an AMEX card. The customer service representative was cold and matter of fact that she could not do anything about it except file a complaint that would take anywhere from 1-2 months to resolve. When I asked how would hear about the decision she said "you won't, we don't do that". I asked how I was supposed to know what the resolution is and she said, "You have to call back." When I asked for a complaint number, I was told there is none - "Just call back in a month or so." When I asked why I could not speak to someone, I was told, "That is not how we do things."
The customer service and lack of integrity in this organization is absolutely deplorable. Buyers beware. The first issue felt like a bait and switch issue with applying a promotion to my application that I did not sign up for (in fact I went online and could not find the one that was assigned to me - the representative was at a loss at how that could happen but he acknowledged it seemed like an error). Then after being told a reapplication would not disqualify me from the promotion, I just found it I was disqualified because I had owned a previous card. As mentioned above cancelled due to the promotion issue and never received a promotion benefit. It appears to me again, AMEX is doing what it can to avoid honoring its promotion obligations. BUYERS BE WARNED - THIS COMPANY IS UNETHICAL.
They raised my apr due to low credit score which has been low for a long time but now they are raising it (trolling for more ways to make &)? Anyways I am pissed because I've been a customer since 2004. I talked to customer service & told them that and it apparently fell on deaf ears. Anyways my father basically let me use his credit card- much better credit limit! And much better rewards! I told American Express I'll keep their sorry ** card open but never ever using it.
I disputed a transaction with American Express for $2,000. The merchant provided a piece of paper without my name or signature on it. American Express closed it on their favor. I called to re-open it and told them my name was not on the paper nor was my signature (the signature on the paper isn't mine nor is it close to mine). They re-disputed the charge and again the merchant provided the same piece of paper. Yet again, American Express closed it in favor of the merchant. Even though, I've explained that is not my signature nor my name on the paper provided to them.
After speaking to customer service, a manager told me that they closed it both times in favor of the merchant because they provided a piece of paper with a signature. I repeatedly asked him if the fact that it wasn't my signature nor my name mattered, he refused to answer. I asked him if the paper had my name, he refused to answer, I asked him if the paper had my signature, he said he didn't know what my signature looked like. This is just a joke. American Express apparently will close disputes in favor of the merchant. If the merchant provides a signature on a piece of paper and it doesn't matter that the signature isn't yours or the name on the paper isn't you. Seriously?
American Express has long been in the esteem of its millions of card members, not to mention mine as well. American Express has globalized and things have changed; no longer is it important for AE to keep their promises, and honor their word. Their new singular oath is to profit, at all costs apparently. American Express solicited me with an inducement if my business met certain spending levels. The business exceeded the spending levels, and AE refused to keep its promise and dishonored themselves.
AE read the transcripts of our phone conversations, and despite hearing their own agents make those same promises, they decided that AE would be better served by not keeping to the agreement. American Express then took retaliatory action against every single account that my business has with AE after I complained about their disreputable practices. American Express has severely damaged our 16 year business relationship through their new disingenuous global schemes. I never thought that American Express would lower its standards to that of the Persian Bazaar. Buyer Beware.
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I signed up for this card in August and met the spending threshold in the first week. As of today (February 27) I have still not received the promotional points. I have complained on 4 separate occasions, each time being told the issue would be resolved at a later time. Now I am being told that it will "probably" be resolved on the next billing cycle. Delta you are a great airline company, but it is time to partner with another credit card. If not, it may be time to consider another airline as well.
Many horrible experiences with my Corporate card that employees are required to carry and use. Received a duplicate Hilton hotel charge that took six weeks for a refund check, so I promptly disputed the charge before due date and told Amex Customer-No-Service that I would pay this charge as soon as I received refund check from Hilton in the mail. No online payment can be made because latest online statement indicates no payment is due as a result of disputed charge, Tried calling Amex Customer-No-Service back as soon as new zero-balance statement was issued; told that Amex cannot take my payment "due to the automated system." Dumbest, most customer unfriendly process on earth! No idea how to resolve. Having spent hours, Amex won't take my money!
I applied the card through Amazon.ca which Amex promised to give $75 statement credit after you purchased $75 Amazon goods. However, it has been 6 months after I made the $75 purchase and I still didn’t get the statement credit. The whole customer service department is useless and just keep on telling me to wait. I will cancel my card right after I receive my cash back and will never apply Amex again. Advice: don’t apply, period.
My Wallet was taken out of my bag at some stage in a 24 hour period. We were unsure when or where but only realized this once Amex finally decided to let me know I was now $400 within my credit card limit. Nearly $6500 dollars were used on my card. Mostly within the early hours of the morning, jumping from service station to the next buying over $3000 worth of cash gift cards...this somehow was not an odd spending pattern to Amex and didn’t flag up with them. The individuals who had my card were somehow using my pin. This to Amex meant that it must have been me using my card even though within that period I hadn’t left the house and had used my card to deliver Uber eats to me 3 times while I worked from home.
This was all happening as I was on the complete opposite side of the city to where my card was being used. Amex advises me of This only a few days after this happening which I believe is not a full investigation. Amex will not communicate with me over emails and will only call me. I think this is very unprofessional! Amex only decided to backpedal on their story that a pin couldn’t be compromised (after arguing and proving to them how easily it could happen) when I called out to my partner to hand me a pen and paper so I could record what Amex was saying to me. Only then did they start to get annoyed and concede that yes your pin could be compromised. If Amex is going to advertise that they offer credit card protection then Amex should offer credit card protection. Scam artists and fraudsters themselves.
Wow. What happened to this company? I have been a cardholder since 2006. I got the Blue Cash Preferred Card back in December 2017. I paid for the $95-dollar yearly fee before got my first statement because I knew I would be out of the country and would not be back before the payment would be due. However, I was not issued a credit. AE have done away with all US phone representatives. Also, every grocery purchase I have made I have not got the 6% cash back as the card states. They say it only applies to stores on their list. Their stores not ones I shop at, I use Sprouts Farmers Market which is not recognized by AE as a grocery store. I have been fighting for 3 months for my $95 credit. No luck. I have sent proof of payment only to get a letter from stating that the payment was applied to another members account with the same banking information and therefore no credit will be issued. What??? The **! This card will be never be used again.
I work for a company that processed a credit card purchase for a customer totaling in over $50,000.00. We delivered all goods to said customer, and they signed a completion form stating they were satisfied with everything however there were a couple minor issues with their purchase that they were not happy with. Although the product that was delivered to the customer was 100% functional in every way, my company went above and beyond for this customer to make them happy with our product. Unfortunately, some of the things that the customer wanted fixed were dependent upon weather and we were unable to complete them due to the weather taking a turn for the worse (I.E. Winter).
The customer agreed to all terms, however a few weeks later they disputed a large portion of their American Express charges. The total amount disputed was over $40,000.00!! All e-mails, letters of guarantee, contract, even the customer's written statement stating that they were fine with waiting until the Spring of 2018 to complete the very minor details of their product were sent to American Express to dispute the chargeback to our account. American Express subsequently determined that the customer was right and awarded back this large amount. Even though the customer has the product and it's fully functional and use.
Now that the money has been awarded back to the customer and they have the product, they have stopped responding to all correspondence. They paid for less than 20% of the total amount of the product AND they have the product in hand. American Express has deemed themselves to be corrupt as well as morally and ethically unjust. We will no longer be accepting American Express. In the interim we have heard over and over this is standard procedure for American Express. They stand behind their customers way above and beyond to where it is borderline illegal. We feel this was premeditated by the customer and we also feel this is a true injustice and would be part of any and all Class Action Lawsuits against American Express. We are a small business and this amount of money will hurt.
I closed my AmEx Hilton Honor in 2016, Account Retention provided credit to offset the dispute. I later called to close the account and switched to Hilton by Citi. Fast forward to 2017 September, because of a Hilton Promotion with AmEx, I had decided to sign up with AmEx Hilton again. 4 months past and I still have not seen the promotional points in my account, so I called to inquire with AmEx. Apparently my other card that I thought I closed in 2016 is still active. Although I have not paid the $75 annual fee nor was I notified until after my call; I became disqualified for the promotion. 2 questions - 1. Why was my account I thought I closed, didn't. 2. If I have the same identical card, why would AmEx Accts failed to let me know and open a duplicate card? So she could take credit? Needless to say, I made sure the 2016 account IS closed and I am out of Hilton's 100,000 point promotion.
I was making a purchase on Delta airline tickets, I was told if I applied for this card I would get $200 and 30,000 Miles on Delta. So Delta connected me with American Express. I went through the process and The AE person ask if I would like to go back to Delta to purchase the Ticket. I ask how would they know my account number? They assured me Delta would just know. So of course they had no Idea and I have spent over four hours trying to work this out. They can't verify the account yet and can't cancel the account yet and they can't even tell me if I get any of the bonuses if or when the card shows up in 7 to 10 days. Which of course Delta will not hold the ticket that long. I will cancel this card as soon as it arrives.
After 19 years with Amex Platinum. I am finally closing my account with them. I have to call 7-8 times over a period of 3 months chasing a gift card I redeemed for points. Never received it, each time I call I am advised that they will send it and will personally call me to confirm but they just don't. I even spoke with a supervisor and he assured me that he would sort this out... 2 weeks ago and nothing. It's only $250 so who cares but it's a sign of how unreliable they are now so good luck if you have an unauthorized use of your card, need to claim on travel insurance or get any benefits that they charge an arm & a leg for. Time for a company that wants my business.
Complete disregard for Consumer Protection laws. Refusal to work at resolution when they mishandled my credit. Mistakenly added my husband as a joint holder and when I joined a credit consolidation plan they put him in the plan instead of me. They continue to report missed payments even though I pay them every month and on time, they are looking for payments from my husband who is not associated with the consolidation program. Have been trying to resolve this for a full year while my husband's pristine credit continues to plummet. They have given us the runaround for a year and most recently gave us a fax number that is a non working number. This is the most unethical credit card company I have ever done business with. I will never own another AMEX and I encourage everyone to do your research! This company is rotten to the core! Makes you wonder why most places don’t even accept AMEX... Wonder no more.
In my experience, the Amex card is accepted in fewer and fewer places, especially internationally. MC and Visa now accepted virtually everywhere. Decided to cancel when automatic renewal came up. Continue to get billed for the annual fee, plus added late charges, because the card was cancelled 8 days outside the 30 day window. Chatted with customer service and was told that nobody had the authority to waive the membership fee. While the reps were courteous, they clearly are lying as instructed by their superiors. They either would not or could not connect me with anybody who had the authority to waive the charge for a cancelled card. Simply not credible. It's no wonder they are losing market share.
I am a 15+ year American Express cardholder and for the first time I've been mislead and talked into a new card. I was promised the 40k bonus points by the Amex representative even though I've held the card previously. I asked the representative and he told me that because it was so long ago, that I would receive the offer. Note: I did not need a new credit card since I currently held another American Express card. He reassured me again and I, of course, agreed and with a 800+ score knew I would immediately be approved.
It wasn't until now 90+ days later and no bonus miles that I decided to call. The representatives were very polite over the phone, but after explaining how I was mislead regarding the plan, there was nothing they could do. I would imagine Amex could take into consideration some of their customers who have never been late, multiple card holders and high spending consumers. I will NOT CONTINUE to use this card. I will encourage all friends, family, social media connections and employees at my workplace to cancel or better yet, not apply for American Express. BEWARE OF DECEPTIVE ADVERTISING REGARDLESS OF WHAT IS VERBALLY COMMUNICATED TO YOU. I asked the representative to please access the application call for which I have the date, of course they cannot. Please cancel your cards TODAY!!!
I used American Express to buy two tickets to Rome for September 2017 on Alitalia. Less than two weeks later, Alitalia declared bankruptcy and stated they could only guarantee operations through August, 2017. They were still around in September, but we were unable to travel. We live in Naples FL and were blasted by hurricane Irma (our street had three feet of water, oak trees blocking passage and destruction throughout the neighborhood including raw sewage coming up through shower drains). We could not travel. Everything we paid for was refunded (tour company, hotels, US air travel, etc.) EXCEPT the Alitalia charge on American Express. After months of chasing American Express, their customer service people say they can do nothing about their travel partner. As a forty year cardholder, I have the same questions as others who have written in: What has happened to American Express?
I called for changing address of my card, the person who picked up my call with a tone that is cold and impatient. He even told me that I couldn't cancel my card? Seriously? I can get it then I can refuse to use it. What kind of customer service does American Express get these days? And for changing address you need to send an official letter? Excuse me, what an ancient world do they live today?
I incurred several fraudulent charges on my platinum card, and when I called customer service to alert them, I had to listen to long automated options for directing my call (as when calling a utility company). When I finally got to speak to a representative, I had to repeat the information several times, then I was transferred to another department and had to wait 20 minutes for someone to pick up my call!!! What happened to American Express?!! I have been a cardholder since 1994 and whenever I called, there was less than a 10 seconds wait, and customer service representative would answer right away, speak clearly, know all the issues, have answers to all my questions, it felt like being a member of a prestigious club.
Now, you go through automated systems, and after listening to mandatory menu options and long winded sales pitches, someone picks up who needs to transfer you to someone else, while you are put on hold and wait forever. When the other person answers, they have an Indian accent, so you know the customer service has been outsourced to cheap outlets. I am paying $550 membership fee a year for this?! No way, no more! So disappointed! I have a personal account and a business account. The business account card expired in December; it is January 18 and I have not been sent a replacement card. After speaking with them about the fraudulent charges on my personal card, I realized the other card is expired. I HAD TO TELL THEM the card expired!! And they sent me an email telling me the card will arrive on January 23rd... So sloppy! Will pay off my balance and will get rid of both my accounts. Such a letdown!!
Do Not give American Express your business. They do not care for you as a customer. You are just a number to them. Even though you have been doing business with them for 17 years and never had any issue. American Express, puts you at the bottom of the bucket when a small issue arises. What that issue may be is a secret. They can't tell you the info of what changed in your status with them. But they would want your info to correct it and when you try to get them that info, It's a whole other process of just your time being wasted.
No Calls back from people you have spoken to, when they say that they will call you back up with a follow up call that never happens!! You would leave messages to certain people you were dealing with and they won't call you back. I would rather use my own personal bank for line of credit than using American Express anymore. At least they would treat me with respect as being one of there customers and build their relationship with me. I have given you tons of my business and no courtesy to the customers for it. Just a slap in the face. I still have a lots more to say about American Express Bad Experience that you sure will be seeing more posts from me in the near future.
Never apply for this card. Worst card customer service team ever. The person does not even know what a credit card was... Yes I did call the correct customer service team, they were an out of country team...
Terrible wait times to get an actual person on the phone. Get told opposite things from different representatives. Very frustrating and difficult company to deal with. Will not give one more penny to this company. There are so many other credit card companies that are so much more easier to deal with and use. Done with AE.
As a long standing American Express credit card holder for over 30 years with an excellent on time payment history, ie. never late, I was shocked that Amex has the authority to withhold points earned via their promotions and CANCEL ALL YOUR CARDS at will without giving the cardholder an opportunity to respond to any complaint. In addition, the appeal process offered goes through the Consumer Financial Protection Bureau as well as the Controller of the Currency. The former is beholden to Amex and the latter refuses to get involved due to lack of jurisdiction. So you are stuck with no recourse!
Worst service ever. Don't choose this company if you want to start purchases right away. After signing up over the phone they told me there is no option of receiving a temp number and card to start purchases and that I should have signed up online. I called customer service and four customer service agents transferred me around and told me I could get a temp. card, but at the end all I got was that I couldn't and should have applied online. They make you feel unvalued as a consumer and they make you feel like they don't care if you stay with them or not.
The application process was completely disorganized. I had different representatives phoning a few times a day for a week repeating the same information and requesting forms that were already sent in. After receiving the card, I come to find out that the first year membership fee ($150) which I understood was waived for the first year (given all the e-mails sent to me from AMEX) no longer applied. I'm told I was a month late on my application and just received a snarky "sorry!" from the customer service rep - no follow up for the poor service or fee charged. Any complaints or questions need to be phoned in (No online chat or e-mail) and the reps can't do anything for you. It's set up so that AMEX doesn't have to hear or respond to customers. I'm surprised that customer service is so poor for such a large outfit. I will be transferring my points and canceling my card.
I was treated terribly when I asked for help on over $400 in excess interest charges on my card. I have been an American Express cardholder for 38 years. I have been charged 29.99% on my Optima card for over a year because of a payment that was late by a few hours. This has cost me over $400 in excess interest payments since September of 2016. When I appealed by AE card member services (talked to "Lynn"), I was offered a $40 courtesy refund. What a pitiful way to treat a long-time loyal customer.
I opened my American Express rewards card the first part of October and applied for this card specifically for the Rewards. I used this card exclusively, purchasing more than $4000 on it in 2 1/2 months. I accumulated 21000 points and when I went to use them I received a message that the points were being reviewed. No explanation, even after calling numerous times. I was finally advised that since I had returned a few items (immediately after the purchase) that my account was flagged. I was later advised that it would take A/X 6-8 weeks to look into it and that every time I try to cash them, the clock starts over. The points show up as available on my account 10,000 were given if I spent $1500 in the first 3 months which I exceeded by thousands. I stopped using this card and will close the account the minute these points are actually available. Worst customer service I've ever experienced.
The absolute worst experience I've ever had with a credit card. My credit is well over 700 and I have three other credit cards, all of which are paid on time and have been for years. After having an issue with an automated withdrawal from my bank (my bank's fault) American Express out of nowhere closes my account. They stated that even though I had made all of my payments on time for roughly one year, that according to their underwriting department I was now at risk. How is someone at risk who makes their payments on time and has a credit score over 720? So they close my account with ZERO notice causing all sorts of automated payments to have issues.
Within 14 days of receiving the notice of closing my account I sent them a check for what was showing as the total balance left owing on the credit card. To confirm receipt, I went into my account online several days later to make sure it was paid to zero. It was. So I considered the matter closed. Two months later I find out through an email that I am apparently 60 days late due to a balance of $65.00 that had not been paid... Of course I call them fuming. WORST customer service ever. Couldn't barely get a straight answer.
Finally after seven calls, some decent human tells me that apparently the $65.00 balance was interest from the last payment I had made prior to paying the account off. What a joke! When you close someone’s account, I believe it is incumbent upon you to provide that person with a total of what they are left owing, and NOT four weeks later so that something like this can occur. Immediately! I'm going to be writing the company a letter to see where that gets me. If it doesn't help, I'll be hiring an attorney.
I live in Kingwood, Tx and called American Express right after the disaster to let them know I would need more time to pay my balance. I planned to take out a personal loan to pay off the balance. I paid them weekly. I had 2 errors on my credit report so I challenged them and the day those were removed I had a great credit score.
I went to apply for the loan the next day and American Express had reported that I was late for Nov and Dec even though I had been paying weekly and told them I was getting a loan to pay off the entire balance. I called again because now my credit score fell 80 points with their reporting this. (I had ZERO late pays or bad marks on my credit and NEVER late to AMEX. I spend $6000 to $12000 per month and have never been late since 1991.) They tell me on the phone there is nothing else they can do and that they only extended the help for 2 billing accounts and reported it to my credit less than a month after Harvey happened!!
I am so livid. I told them I have no other options now because their "help" was not actually help at all and now my credit score is ruined by a company I have literally given thousands of dollars and this is my first time being late. I will never ever use this company again. Their website says how much they are doing to help victims of Harvey but it must be all for show. Very disappointed!!
American Express Platinum Card (amex) Company Information
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- American Express