American Express Platinum Card

There was a offer for 70k points if I upgraded to Gold Business and spent $10k.. In 3 months. I spent $10k in 1 month and went looking for my points and LO AND BEHOLD they found an out. This after I confirmed NOT ONCE NOT TWICE BUT THREE TIMES that I would be receiving these points. A case was opened up ** and I was PROMISED A CALL BACK FROM "Linda". Linda you lie. I had to chase it down. Then Fernandan took on the case and told be for stupid reasons I did not qualify. Total of 4 hours plus on the phone. Do not trust the company of liars.

American Express service has gone completely downhill! Also, they started declining transactions whenever they feel like it. I’ve made every payment in my three-year history on time or early and more than the minimum. According to my limit, I had $13,631.77 left… Want to buy groceries? Declined!! Over and over. Horrible service, horrible card now too.

Horrible service and experience for the $695 annual fee. Their communication with me has been rotten. I am a new account holder only two months into this. I have made my monthly payments, paying far more than what was due. They restricted my account without any notification to me about their actions, only to leave me stranded at a place of business with a declined card. Phone calls to AE were not fruitful, either with the rep, or a supervisor. I do not feel as if I am being treated fairly, especially not for what I am paying for fees on this card.

Do not, REPEAT, DO NOT sign up with American Express!!! PROMOTIONS ARE SCAM!!!! They offer enticing promotions to get people to sign up. What caught my attention was an offer for $300 to sign up. All I would have to do to get it would be the usual “spend this amount of money within this amount of time”. Well I did everything required and guess what!? No $300 ever came my way.

The constant calls due to inability to correct erroneous charges, Customer Service Lack of knowledge causes them to HANG UP- Followed by Excessive Charges remaining Open along w/ Hold time is absurd while as a Business Platinum Card Holder you’d expect more simplicity in remediation to simple common problems. Their lack of care is outrageously obvious. Open Disputes are closed the moment we have hung up the phone w/ inaccurate decisions being made in their favor charging the company thousands upon thousands of dollars in errors which still remain open as they HIDE THE OPEN DISPUTE within ALTERNATE CHARGES EXCEEDING 2+ Years w/ no resolve and your Acctg Dept must review each Charge by executing the Charges line by line- most of the matters are handled in this regard costing your company excessive time Auditing Amex Bills monthly which we share today without exaggeration.

This is supposed to be one of the best of the best. I have been a customer for 28 years. The service gets worse each year and the costs higher. Now I call the concierge line and find I am to hold for 90 minutes. They must know I am not going to do that. What a terrible experience.

After leaving an abusive marriage, and trying to turn my life around, then Covid hits. Without notice, AmEx took my BUSINESS account and reported it to my PERSONAL account as a collection. The last payment was in May, and they did this in July. We have had an excellent relationship with AmEx and always paid on time. Covid severely affected our business income, losing 75% of our business. My personal credit was great. They now have caused a more than 100 point drop on my report.

I applied for the Hilton hotel credit card with American Express on May 9th, 2021 since the welcome bonus offer looks good to me and I got it approved on the same day. I received my credit card on May 18th, 2021. As per the welcome bonus offer, if I spend $1000 in first 3 months, I will be eligible to receive 80,000 bonus points and if I spend $6000 in 6 months, I will be eligible to receive an additional 50,000 bonus points. Since I was already planning for a family trip, I used this credit card to book my trip and used it for grocery shopping and to purchase other household items as well. By June 18th, 2021, I was able to meet the minimum eligibility to receive a total of 130,000 bonus points and my billing cycle was also reached.

I used to love my Amex platinum for lounge access and various other travel perks. Yesterday - my family's flight was canceled. Amex insisted it had not been cancelled. We went around in circles and got nowhere. At one point I was told I would need to remain on hold for up to an hour. I asked "can you call me back?" Nope. Can't do that. I have to sit on my phone. Overall I was on the phone for 3 hours. Nothing was accomplished. I hung up on them and will cancel my card when the balance is paid off.

Just spoke to Peggy ** from AMEX. She was very rude and did not understand the situation whatsoever. I was told by 5 reps (yes, 5 individual reps) that my account is cleared for a charge I was about to make. The charge was declined although I'd wired money to AMEX specifically for this charge. I called to check why it was declined, they advised me to split the payment into 2. I did that and it was declined again. I called them again and explained that if the charge doesn't go through I will incur fees since it's a long weekend. They said to try it again. Tried, declined. Called again and spoke with Peggy. She gave me some attitude, which I did not deserve, I did not yell, spoke respectfully. I am their client for about 12 years but no more. I am closing all my accounts with AMEX, business(es), and personal, and I advise you to do the same. If they are not there the 1 time in 5 years that I need them then what's the point.