American Express Platinum Card Reviews

I have been trying to use my reward points for more than a year, but there is always something to discourage me. Tickets in their travel services are overpriced, and the client has to pay up front the entirety of the costs and then expect to receive the reimbursement later. At this time, I tried to use my rewards to bring my daughter to see her grandfather, who has been in an Intensive Care Unit for 3 months fighting for his life after a Traumatic Brain Injury, but I would have to pay upfront everything to be able to use my rewards. I really needed at that point, considering that I have been supporting my mother and attending my father at the hospital, unable to work for 3 months. The representatives that I spoke with had no empathy and the supervisor was as rude as someone can be. Very disappointing experience.

When inquiring about upgrading the card from Gold to Silver, the sales associate misled me by stating I could get my prorated membership fees back if not satisfied. The AmEx Platinum Card benefits and customer service were very underwhelming on every level. It took multiple calls to get customer service to cancel the card. The customer service department would not refund my prorated membership fee. Philip **, employee #**, did not even try to find a solution. I was a member since 2008. This is how bad their customer service has been and has repeatedly demonstrated over the past few months.

If “premium experience” means two hours of elevator music and zero solutions, then AMEX nailed it. My Platinum card was mysteriously flagged for fraud—without so much as a courtesy ping—and effectively turned into a shiny brick. While stranded on hold for two hours, I tried the text service, only to be told, “Call us.” Brilliant. Why can’t AMEX text me about suspicious activity and verify instantly, instead of forcing me into call center purgatory? For $869 a year, I expected concierge-level service, not a scavenger hunt for basic functionality. Consider this my official notice: this card is canceled at year-end. High fee, low service—what a platinum paradox.

If I could give 0 stars, I absolutely would. I’ve used Amex for years, but the last six months have been nothing but terrible customer service. Even though I pay a high annual fee, they still tried to rip me off. Luckily, Delta solved my issue—not Amex. This is the second time they’ve screwed things up, and it will be the last. I’m closing my card and warning others to stay away from this scammy company. Terrible.

I have three Amex cards, two with very low credit limits. I have an Exceptional Payment record on my credit reports and have paid my Amex cards on time every time. It's as if Amex does not pay attention to how a customer pays their credit card payments with them. Even worse, Amex threatens to decline transactions unless an immediate payment is made, even though the transaction is under the credit limit. What is wrong with these people?

Amex Platinum keeps raising fees while service gets worse. Their hotel booking support was terrible! After a water park closure, they moved me to a hotel triple the price and promised to adjust the cost later. They never did. I paid far more for a stay I never wanted.

Worst ever! Had a few charged $29 and they couldn’t adjust it with being with them for years. They gave me back $1 after on the phone with them for hours. Worst service ever. Run now. Don’t look back.

If there was a 0 I'd give it. No response from their CEO steve.squeri@aexp.com despite numerous emails regarding increases in fees. Been a member since 1985. Seems they want to continue collecting $895 base + $195 additional card per year for a card whose benefits don't add up to any benefit at least for us. Resy limited on restaurants. The $300 hotel credit is a farce. End up paying more for the hotel instead of booking direct. They took away media apps I used like Adobe. Delta who they partner with has hidden policies to take away points, give you limited access to their crowded lounges if you book economy and won't reimburse for hotel fees even though we have been a Platinum member since 1995. Their CEO ed.bastian@delta.com no response either. We will be cancelling our card this year and moving back to Green.

I've had a Blue Cash rewards card for over 20 years. I usually pay the balance each month, but lately I've been carrying a balance. The interest rate on purchases was an obnoxious 17.24% but I thought it's only for a few months. Besides, I saw that if I spent $3,000 in 90 days I would get a $50 statement credit. (that offer inexplicably changed to $6,500 in 90 days with a $65 credit!?!) I have a credit score in the high 700's, never been late, and noticed the interest seemed high and discovered on page 8 of the statement that is was inexplicably raised to 22.99% a month ago! I talked to cs (she pronounced purchases, with a long "a".) Not sure what country she was from. I was on hold a half hour and nothing is resolved. I was told to call back in 7-10 days and given a case #. Bye bye, Amex!

If your payment is rejected for some reason, they have a policy to charge your same bank account 3 times without your permission. This way my bank was charging me fee and Amex was also charging me fee. The new fee is too high for the benefits so I just cancelled my Amex platinum card and moved to Capital One Venture X card for less than half fees with almost similar benefits.