American Express Platinum Card

American Express Platinum Card

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Overall Rating2.7 out of 5
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About American Express Platinum Card

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American Express Platinum Card Reviews

ConsumerAffairs has collected 1,436 reviews and 2,896 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Sept. 16, 2023

We've been on the phone for over 5hrs today & a total of over 20hrs in this last month over 5 payments that we did not authorize that you all would not assist us with. The only option you gave us was to stop payment from our sole bank account connected to the card. This lead to a fee, no allowed transactions from the bank as a requirement, us having to add another bank as a payment method & various payments since, not being available until days later when, prior, it was automatic. You all have verified funds but still refuse to clear availability & then state "you are not allowed to record us" when that's our way of proof of the conversation. This has been the worst experience of customer service possible!

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Customer ServiceStaff

Reviewed Aug. 26, 2023

I actually sought out this website so I could write a review about Amex. I've been a cardholder since 1997. I called to upgrade my card from a Delta Platinum to a Delta Reserve. The customer service agent was rude and unknowledgeable about the Reserve card. I really like Delta Airlines - if it weren't for them, I would never be getting an Amex. Several years ago, I noticed the customer service for my regular Platinum card was getting worse and worse. Customer service based in foreign countries who didn't understand basic questions about Amex. Amex clearly doesn't care about its customers anymore. It's a pity.

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    Customer ServiceContract & TermsStaff

    Reviewed Aug. 23, 2023

    American Express cardholder since 1988. For more than 30 years I have NEVER BEEN LATE ON ANY PAYMENT TO ANYONE - EVER, including American Express. More recently I became a holder of the American Express Business Gold card, to assist with operational affairs associated with my trucking business. Without warning one Saturday afternoon, total chaos. My truck drivers are stranded on highways with American Express business credit cards that were abruptly cancelled because American Express said that the authorize card users' (employees/truck drivers) authorized charges exceeded my own charges (the owner of the business) and even though I had an EXCELLENT PAYMENT AND CREDIT HISTORY, credit was immediately revoked.

    Oh! Did I mention that in more than 30 years I have NEVER BEEN LATE ON ANY PAYMENT TO ANYONE - EVER, including American Express. No warning. No phone call. So American Express says if you make timely payments, we will punish you. If you start a small business and it does well too soon American Express will punish you. I have honored my agreement with timely payments and responsible spending. American Express has rewarded that loyalty with disrespect and humiliation.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 16, 2023

    It has been months and hours of time trying to find a "lost" airline credit for over 10k. They recognize the credit is supposed to be there but "can't find it" Per their recommendation, they opened up a Global Complaint but have yet to review the case. It is hard to put into words how excruciating it has been to work with them. Every time you call, you get a different agent, who is seemingly helpful, yet it goes nowhere. They will not provide numbers or contacts to escalate concerns. In general, the wait times are shocking to make any type of travel plans. This is not a platinum service. Do not pay the money. After 25 years, I will be taking my services to Chase Sapphire

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    Reviewed Aug. 13, 2023

    Awful and vicious and intentionally discriminated against its customers. History they operate under influence of nasty service. Never trust them. Not trustworthy. I had terrible experience. Never do business with.

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    CoverageSales & MarketingStaff

    Reviewed Aug. 9, 2023

    I had a very straightforward claim for items stolen from my car, all purchased on my Amex Platinum card. We spend about $3mm a year on the card and Amex is always there to ensure they are getting their merchant fees and on-time payments but a ghost when it was time for them to pay my claim. Because Amex insurance is "secondary" any other coverage one has I was forced by Amex to make a claim on my homeowners policy -driving my premium up. My homeowners policy, as the "primary" paid 51% of the claim amount under Amex rules (which you only find out about after filing the claim- and nowhere in their advertising does Amex disclose this major fact.

    That left Amex to pay the remaining 49% as per their own policy rules. My homeowner's policy paid their portion in (literally) three days. Amex just paid their portion today- a full six months after the claim was filed and only AFTER I SUBMITTED A FORMAL COMPLAINT TO THE CALIFORNIA INSURANCE COMMISSIONER.

    Amex, as you've read all the others say, plays this game wherein they ask you to submit documents over and over again and pretend they have yet to receive them. At one point, I asked the agent how many copies of my insurance declaration they had in my file (a document they were again asking for though it had been submitted multiple times). He counted the number of copies I'd uploaded to their portal and the number was 10, 10 copies already yet they were asking again.

    He then connected me with a supervisor- the third I'd talked to at that point. The supervisor, like those before him, promised my claim would be settled. Nothing happened for another three weeks when I got a message from Amex asking for another document they had 8 copies of already. SO HERE IS HOW TO GET THEM TO PAY: I uploaded that document again, filed my complaint with the State, took a screenshot of my complaint and case number, then uploaded that document to the Amex site. I was paid this week- two days after uploading the complaint.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2023

    I am a professional and use American Express Sky Miles Delta, I had a poor experience speaking to an individual. I think the call was routed to the Philippines, worst experience, I was traveling and missed my flight and the deadline to pay the bill by 1 day because I was in the air traveling, the customer care individual was very rude not understanding the issue, very disappointing will let my colleagues in the medical field also know about the poor service, not to use American Express credit card again. They have lost my loyalty to want this to be posted on Google, visa service is much better and understanding, I find American express agents customer service very rude, uncompassionate, unhelpful.

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    Customer ServiceCoverage

    Reviewed July 28, 2023

    I would not trust AMEX to cover rental car damage outside of the US or Canada. I rented a car in Scotland and had a rock thrown up by a passing vehicle and crack the windshield. When I returned the car Hertz charged me approximately $950 USD to repair the windshield. They put the charge on my AMEX card. They took photos and gave me all the required paperwork to file with AMEX. Once I got back home I filed all the required paperwork online. In the intervening 2 months, AMEX has been jerking me around and refusing to refund my $950. They keep telling me I have to submit all information. I have called them numerous times with no avail, yet they keep asking for a final repair invoice from a repair facility from Hertz. After calling Hertz in the UK, they have responded they do not issue such an invoice. They also know that my personal car insurance does not cover rental cars outside the US or Canada.

    They are fixated on this final invoice which Hertz does not supply. To make things worse I got another email from AMEX asking for additional information while threatening me that a statute of limitations apply. Give me a break AMEX - you said the card covers rental car damage. You know my card was charged $950. Refund my money and put your money where your mouth is!! Every time I use this card you get close to 3% of the transaction in fees - you've made a ton of money off me!!

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    Reviewed July 21, 2023

    American Express want businesses to take their cards but Amex is never on businesses' side. You can have a customer walk into a restaurant, eat and leave a tip then go home and dispute the charge and American express would let them win the dispute. I tell businesses have a sign that you do not take American express and BAN them. If you don't consider every American Express dispute a loss.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed July 16, 2023

    Very arrogant and slow employees .. Horrible Choice!! Horrible Service!!! They think they are the customers and we should do their JOB .. resolving issues. All they do is to repeat that we cannot help!! Long waiting time .. Very Very Rude customer service and very very slow people!!

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    American Express Platinum Card Company Information

    Company Name:
    American Express