American Express Platinum Card

I have been a long time customer. I have never had a late payment. Because of the current events and hard times, I was not able to make a payment. I had contacted customer service about this. I was told not to worry about this, as it would be waived once I made the payment which would be a few days late. I made the payment, yet suddenly the waive was declined. I should not have an employee me one thing, for another to tell me the opposite. Very unprofessional. I will not be using AMEX any longer. There is nothing unique about their services.

I had been a customer of theirs for over 8 years, always paid my payment in full each month. When I noticed they charged me $250 annual fee at a really tough time, I cancelled my card...They said I was 1 day late in calling to get that reimbursed and would have to eat the $250 annual fee. Awful how they treat a long time devoted customer...I guess eating the fee is better than sticking it out for the next year to have them screw me again.

I have been using them since 2008 and recently got a Platinum card. The membership fee was high but I figured if I use every day and also plan major purchases like trips and expenses I could justify fee and gain points. The card had no set limit and this was a first and I was excited to use it. All was fine until about 1 week in. The declines were almost daily. I immediately charged about $6,000 to the card for auto repairs, new wheels and tires and paid my exterminator a yearly fee in full and the American Express flagged me. Asked me to pay some of the balance right away.

As an AMEX Platinum Cardholder for 30 years, I've watched the service steadily deteriorate. Long gone are the days when you call and get an English speaking agent that can actually help. Nearly all calls are routed to the Philippines. Those agents do not speak English well and do not seem to have full access to your account information, including itinerary details. After the standard 20 minute struggle of repeating yourself and the frustration of not getting anywhere, you ask to be transferred back to the U.S. - But that will cost you another 20-40mins. And, if you're lucky enough to have enough battery or free time to endure the wait, you might eventually get a U.S. agent.

Nearly 50 years as Am Ex cardholder and decades as Platinum. Overall positive experiences when interacting by phone w/ Platinum staff. But recent experience shows major failure in Platinum service—bait and switch really. Experience was major honeymoon trip where bookings made online via service Platinum encourages be used. Airline cancelled trip last minute and Platinum enforced its policy —one that it doesn’t bother to tell customers—that once you’ve made booking online then Platinum is no longer responsible for fixing problem ie once you use portal you’re encouraged to use you no longer get Platinum service. Platinum knows service level at online portal is Russian roulette. Sure seems like bait and switch to me.

Was looking into possibly getting a platinum but never submitted the application. They sent me a card anyway and it took me 4 different people to talk to get it cancelled. When I did finally get one for my business I asked that my partners get a gold card so we wouldn’t be charged for extra platinums and they still sent out platinum cards, they most likely are getting a commission every time they send one out and are hoping you just keep the card, now tomorrow I’ll probably be on the phone for an hour trying to cancel the card again. Horrible.

Worst card company I’ve ever dealt with. Horrible phone service. Was given different answers by different reps being sent in circles. Poor English. Will nearly DOUBLE your interest with NO warning notification for being 1 day late in payment. Hotel prices on Amex travel are much higher than booking hotel direct. I told them this and they refused to price match. I have a 815 credit score, two Amex cards, never churn through cards, good payer and yet they cancelled both cards at the same time with no notice. They said they will not be reversing the cancellation. Also said I will no longer be approved for future cards. I’ve done nothing to deserve that.

These agents lack training. Not what I was expecting from American Express. Agents constantly making mistakes and constantly dropping my calls. I've lost hours of my life on hold that I will not get back. You're constantly getting transferred from one agent to another. So FRUSTRATING!

I've had Amex since 1986. Over the past year, they have altered my limits twice without informing me and did some really creative and abnormal accounting to milk me out of an unusually large payment without notice. I never miss a payment. But after paying for the card annually and then getting the shaft as a reward for chasing them to make money off of me annually and monthly I am done. I will be paying my card off and moving to a card WITHOUT an anual fee, without the surprises and without the creative accounting tricks. AMEX is going downhill. Seems the more I pay my bills, the more they want to harm my credit. I know my leaving will not hurt them, there are too many new suckers out there that think this card is worth more than it is.

AE Platinum CARD had a special offer 125,000 points to welcome the new card member in mid Dec'21. I clicked the box "Apply Now" to apply the card, which is just right next to the special offer window, the weblink prompted me to the new application process and I got approved within 10 minutes. However they only credited me 100,000 points which they said that I applied the card was with only 100K offer. I don't understand how their system was trigger why the weblink system behind only program me as the basic sign on points.