American Express Platinum Card

I bought a flight through the Am Ex website and due to the Covid - 19 pandemic needed to return earlier due to everything closing early including our hotel in Colorado. I spent a total of 12 hours trying to change my flight to an earlier one but could never get through to anyone. I would wait on hold 1.5-2hrs then the call would disconnect. I finally booked an earlier flight home on my own. It won’t let you do it online and you can’t do it directly with the airline. Again after a 2.5hr hold upon return I got ahold of someone. They told me they wouldn’t credit my flight because I didn’t call them first. Worst customer service and dishonest. I cannot believe how hard I tried to contact them and the hours wasted for that response.

First. Not everyone takes this card. Many look at you like "how embarrassing". Second. I had 15k in two cards and they CLOSED MY ACCOUNT. This type of forward disabling attitude is why AE is going to go by the waist side. I have NEVER missed a payment, Ever.

I was under the impression American Express honors their customers and fights for them in a dispute. I was wrong! They are refusing my dispute with an Amazon return which I sent in proof that they received I returned an iron for $39.95 and I was not credited on my American Express card because someone believes Amazon did not receive it. I am furious. I spend Thousands each month on my card and they treat me as if I was scamming them.

Worst experience ever. Someone manage to access my account and take $3009 from it. When I contacted customer service in reference to the transactions I was transferred to the account protection department. They opened an investigation then a few days later I received an email stating that the transactions were authorized and my refund was declined. I then contacted Amex again and told them that I was not the one who authorized the transfer or the withdrawal which I found out took place in another state. How could I be in two places at once. They still came back and told me that I authorized the transactions. I am now out of $3009.00. I have had this account for the past seven years and this the worst experience I have had since using it.

I recently took advantage of a mortgage refinance and when the paperwork by my bank was submitted to the previous lender, I asked my new bank to pay the current balance on my AMEX Platinum account as I was going out of town and wanted it paid down. My new bank made an error and submitted the payment to AMEX along with their standard "close and release collateral" letter to both my previous lender and to AMEX. Obviously=AMEX did as they thought that they were instructed and closed my account with them. A firestorm resulted from my end but once I figured out what had happened I calmed down and searched AMEX Customer service for a way to reinstate my account and all of the accumulated benefits.

I've been a Platinum Cardmember since 2018 and despite the $550 USD annual fee, I was drawn to the perks. Well after 3 years with the card, I must say I am counting the days until I call Amex and inform them that I will be canceling my card. However, it wasn't always like this. My first stellar experience with Amex was when I was stranded in South Africa, and trying to make my way to Uganda for a fintech conference. With zero connections in the country, the Amex concierge service was a Godsend and got me booked with a hotel, and flight to Uganda to the next day. It felt like I was James Bond, on a high-value mission, and Amex's concierge service was my team behind the scenes.

It’s bad enough that AMERICAN Express farms out their customer service to non-English speaking or understanding people, but now the fraud department has non-English speaking/understanding people. Just attempted to report a stolen card number. After 20 minutes the person kept asking if I lost the card then asked why I wanted to close the account. This is what the person got from me saying fraudulent charges were being made with my card number.

Been with AmEx for over 20 years. Do not think they will take care of you when the time comes as the managers only give lip service. "We will take note of your complaint". Right. They do not seem to care about my business needs and when I needed them most, they DID NOT GO OUT OF THEIR WAY TO HELP. Disappointed long time member that never asked for anything but needed help and they dropped the ball. Morale of the story, just shut up and pay your bill.

After serious consideration and examination of offers available, I applied for a Delta Gold Card from AMEX. The offer I registered under promised no annual fee for the first year, a number of miles for spending a certain amount in 3 months, and an account credit for making a Delta purchase within a certain time frame. All pretty standard with this card, and it seems like every offer follows this formula with varying miles/rebate amounts offered.

Signed up for card. CSR clearly stated no upfront fee then was hit with a fee. I normally record calls for this reason but forgot so I got screwed. Ended up keeping the card so it didn't look bad on my credit profile. Now they raised the fee to $250 and threatened to take away rewards I earned as part of paying the $200 up front. Run away!