Total Defense Reviews

Email communication with Lori. I received a fast reply and helpful instructions. Thanks for providing professional and timely service Lori. The design of the application interface is not intuitive for applying a new product key to an existing installation of the product.

The Total Defense App disappeared from my computer. Must have been deleted by another App. Mr. Dan ** was very patient, very understanding and very technically knowledgeable. He really took care of my problem and concerns. Thank you so much, Dan.

Lori ** had great customer services. Helped me out with needed information I needed to send to renew my rebate. Very polite and patient. Very lucky to of had her help. Would 100 percent recommend Total Defense to any friends and family.

At 12:30am Australia time I was greatly relieved to have prompt and very professional service from Lori **. As our time difference is so great it makes a big difference being able to have any issues rectified in very quick manner. Lori did an amazing job and I can not speak more highly of her 5 star customer service. Lori you're a credit to the Total Defense Team! Thank you???? I will continue to use total defense as it’s a great product but also with customer support that’s top quality!

When renewing my subscription I was having a problem. Carlos walked me through what I had to do to resolve the problem. Carlos was very knowledgeable on how to solve the problem. Hood job Carlos than you. I would recommend Total Defense to all of my friends. Now my computer is all set to go. Thank You again

I received a notification that my account had expired and was concerned that my computer was no longer protected. I contacted Total Defense. Dealing with Lori ** was a pleasure, she answered my questions and resolved the matter quickly. She is an asset to your organization.

My renewal did not download properly. After contacting Customer Support. Carlos ** emailed me with solutions that solved the problems and I was very satisfied with his service. I can find my way around a computer reasonably well but don't consider myself an IT expert. Carlos helped to advise me with easy to understand instructions.

Laurie was a big help with my issue of the full scan working slowly. And was was extremely patient with me. I would definitely recommend Total Defense to friends and family. It also was a quick for Laurie to come on the phone to help me.

Lori was very courteous and super efficient - in resolving my issue. She knew what was exactly needed to get the job done as a lot of times that is the real key that is missing. Overall the total experience with Total Defense has been wonderful.

I would just like to say that your customer service is the best ever!!! From the first day I called I was just amazed how you treat your customers. I was able to connect immediately with someone to speak with and the people are so courteous!!!! and helpful. You guys should win an award for this!!! I wish everyone was so great!!! Have a great day!!!!

I reached out regarding a rebate that I was entitled to. I did not submit the rebate in a timely manner but when I purchased it I was never told there was a time frame for submitting it. There was no problem. Carlos took care of it for me and I am grateful. Now I can continue to recommend Total Defense to friends and family. Thank you!

I purchased the Total Defense System, and was unable to register it as it indicated that the product code was expired. I called and spoke with Carlos who was very efficient, professional and helpful with assisting me with getting the issue resolved. Thank you very much!

Laurie ** was fabulous and a delight to speak with! She handled my request to cancel service efficiently. Should I need Total Defense service in the future, I would not hesitate to call or recommend you to anyone. Thank you for providing great service.

I realized I had been scammed by another company and was upset to learn that I had not been covered for several months. Lori was very helpful with my renewing with Total Defense and very cordial. Thanks again. Bye for now.

Lori was very helpful in answering my questions and offering a great solution to my Anti-Virus needs. I was looking for a solution to cover 6 computers and I am happy that I was offered the ultimate internet security product at a competitive price. I have been a long time Total Defense subscriber and am very happy with the products, reliability and customer service.

I have Total Defense through my cable provider, Mediacom. Suddenly my subscription was ended even though it is provided free through Mediacom. Lori helped me get it back over the weekend. Not sure what happened, but reinstalling fixed it. Thank you.

Excellent tech support. Dan was excellent, very knowledgeable, a good communicator and kindly patient - he helped us become better customers. Dan has real patience and has the gift that makes you feel like you are family. He seemed also to make our problem his, He is the type of personnel who is a natural educator/supervisor. Many Thanks, Ben and Karen **.

Great experience with the customer agent Lori ** from Total Defense Fulfillment Center, showing kind and very effective skills! I strongly recommend this service to all customers in needs of good, effective and rapid service. Thank you for the great job.

Carlos was patient, understanding and kind. Greatly appreciated his help and professional service. He listened to my needs and responded with respect. He called me back after the program was installed, always making sure everything was cool. I’m very grateful.

My Total Defense antivirus software expired on my MacBook last week. I renewed my subscription for 2 years and followed the instructions to install it, but it didn’t work. I tried several times but it still did not work. I then called the service number and was treated very well. They updated my version of antivirus software and it works. I also purchased by accident the software for PC but I don’t have a PC. I was given a refund now as well. Thank you for the great service.

My Total Defense license is set to renew on the 6th of June 2021. I did not know if the credit card to be used had been updated with the new expiration date. I called customer service to check on this matter. The agent was friendly and courteous and I found out that the card had been update. I have used the product for a number of years and I am satisfied with it.

My credit card had been renewed and so the auto-renewal was not available for my TD account. Lori suggested to renew through logging in on my account, selecting "subscriptions" and "renew now". It worked and what I really liked was that I have had queries before and also been assisted by Lori. The consistency of longer serving staff who know how to help is appreciated. Thank you.

Renewed my subscription but it failed to update on my phone. Kept telling me my subscription is out of date. Emailed your support desk and they responded quickly with the advice that I would need to log out and log back in again. This worked so everything as it should be.

Total Defense is an excellent anti-virus. I use it on my Android phones and my laptop. After having a malware detected on my laptop, Dan with Total Defense helped me every step of the way to get my issues resolved. Thank You Dan for you Excellent customer service and support. Would recommend this product to a friend!!

I called customer service and got Lori in regards to an expired rebate. Lori was amazing- she was super sweet and helpful and really went above and beyond to help me. Her kindness and knowledge really made me very happy I purchased this product!!

I contacted customer service regarding an automatic renewal. Lori provided an exceptional experience - She listened, did not try to persuade or pressure, provided clear and easy to understand answers. I appreciate first, the ability to speak directly with a live person, second speaking to someone who clearly speaks English and is speaking with me and not reading from a script. Thank you Total Defense for providing not only a reliable product, but exceptional support.

I had questions about my renewal for my protection on my pc. Laurie ** answered all of my questions and put my mind at ease. I thought that my subscription had expired and she assured me that it wasn't. She was very nice and informative and I appreciated her help.

On June 1, 2021, I talked with Daniel ** twice today. He was very polite, knowledgeable and helpful in getting my yearly renewal processed. My bank emailed me asking if this was a fraud transaction, which it was not. Thank you very much.

I was having issues with adding machine to subscription. I had a subscription but was not able to get a machine added to it. Using the chat service I was able to get help to get the issues resolved. The service from the chat was great, quick, convenient, and easy. I really appreciate working on the issue until it was fully resolved.

Carlos was excellent in handling the matter that had arisen with my Ultimate Internet Security platform. He immediately identified the problem and provided thorough instructions by means of links, etc. to resolve the matter. The system is once again fully up and running.

I have a son with special needs who misplaced the tracking number to submit for rebate. Lori was extremely helpful and followed up with me. She was patient and provided Great support!! She understood the issue I had with submission and helped resolve.

I had to reinstall Total Defense on my computer and Mr Daniel ** was awesome in helping me navigate the whole thing. I’m not computer savvy but he made me feel very comfortable from the moment I reached him on the phone to the moment I installed Total Defense. ❤️

Have TD thru Mediacom... Complimentary package with 5 users... My mobile phone would not install TD.... Error message said no subscription. TD engineers took several days but resolved the issue and now I am a happy camper! Not much more to say... CSR handled the situation well and was persistent with keeping on top of progress. Seems to me that there was probably a switch that was inadvertently thrown to indicate I had all 5 subscriptions used when really had only used four.

When I had a problem scanning, I would get a message that said “Failure to communicate with Control Center”. I contacted Total Defense service via email and, since it was after hours, didn't expect a response until the next day. However, Lori ** got back to me around 8:00 pm and told me exactly what I needed to do to correct the problem. Then, while the scan was running, it told me that my subscription would be up the next day, which I knew was not the case. I wrote back to Lori, who once again told me what to do -- at 5:49 am the next morning! And each time, she asked me to get back to her to let her know how things were going. Incredible service!

My husband was very pleased with Total Defense protection. However, in changing out our computer system, it automatically came with another security provider. Laurie was gracious, professional and prompt in handling our refund. We look forward to using Total Defense for our security needs in the future.

I downloaded the Premium Trial for 5 devices (3 PCs and 2 mobiles) but could not access the Dashboard on one of the mobiles. Lori ** asked me to uninstall the app and download the app from Google Play Store and sign into my account to activate it, however I still could not access the Dashboard. Lori then said it requires that I log-out and back in and sent me a link to your Support article with instructions. I could then access the Dashboard. Brilliant support thanks to Lori. Dallas **

Lori was great helping me update my subscription because I couldn't locate my paperwork; she explained how I could use the subscription on other devices and how my subscription would be auto renewing. Very pleasant to speak to! Was calm and collected.

Lori ** was very professional while retaining a friendly attitude. She was very diligent in pursuing answers to my request and was successful. Because my request was historical it was difficult for her to deal with but she persevered and got the result. I would think she is an excellent employee.

Hi Support,

Good and prompt CS rep. Excellent help, very sharp and went straight to my problem and completed the task at hand, I have recommended Total Defense to numerous friends and family, I have enjoyed your company products for over 15 to 20 years. I will never leave my computer without "Total Defense".

I had a question for customer service. My questions were when is my service ending and how much to renew service. Lori answered all my questions and was a big assist in my seeking of information. It made my decision easier to renew my service when closer to service end.

Your customer rep Lori ** did a great job! Addressed issue quickly. Would recommend Total Defense to others. My phone call was answered quickly. I did not have to wait on hold for approximately three minutes. She was very pleasant and efficient,

Representative Lori ** was very knowledgeable and helpful to my situation which was resolved by her professionally. I have experienced only positive results when contacting Total Defense customer service. Thank you for your service. From Scott **.

I got many bit defender errors recently. I found out your security was part of the issue. Also your access site wouldn't verify my account to fix issues. Lori ** informed me I was correct & the issues were on Total Defense & I needed to upgrade. She sent me a link with detailed instructions to uninstall & then how to reinstall logging into my account. It worked. No problems. It took a half hour. Lori was courteous and owned up to the problem. To me that is the most professional thing you can do. I wish more businesses and people were like Lori. Thank you Lori

Lori listened carefully to my description of the situation and was very helpful and efficient in assisting me. She clearly explained the constraints that existed with my situation and detailed the options available. Lori helped me resolve my problem totally to my satisfaction.

My husband renewed subscription yesterday. However, this morning when I logged in I received a message that my subscription expired yesterday. Customer service rep quickly explained to me how to sync and the message went away. I wish she could be my Customer Service Rep for all of my needs. Very friendly, very knowledgeable, explains steps for me to take extremely well, and she speaks exceptional English!

The program would not start and had an error message 'could not access control centre'. Prompt advice from Total Defense advised a reinstall. This was done easily and opening MyAccount meant no hassles with license codes.. A good result.

Thank you for your support, through which I could solve my problem in few minutes. 25 years I have been using CA products and services (recently Total Defense Internet Security and PC Tune-Up) with full satisfaction. Keep up the good work! Bruno ** from Palermo (Italy).

Agent was very knowledgeable and very patient with me. She was courteous and knew just what to do to fix my problem. I have used Total Defense for around 5 yrs and am very pleased with it and will recommend it at every chance I get. Thank You Very Much. Johnny **

Was having issues reinstalling Total Defense PC Tuneup Lifetime since I work for Staples. The agent Lori was of great help and needs a raise! Thanks again for all the help and thanks for having such a fantastic product. Will be a customer here for years to come.

Lori was amazing. Not only did she solve my install issue, I threw a couple of other questions her way and she was extremely knowledgeable. Great Customer service is the exception these days, I am happy I dealt with Lori this morning. She is the standard, thank you

I was very pleased with how easily I was able to access a live customer service associate. Laurie made my experience very pleasant by answering all my questions and putting my mind to ease without putting me on hold, I appreciate the timely manner my questions and concerns were resolved.

Failure to uninstall old product and install new. Lori help in this process and very happy with the outcome. I would give this person a pay rise and recommend them for a promotion due to their professional interaction with me.

Despite following the instructions, I was unable to uninstall the previous version of Total Defense on my computer. One quick note to support and I was given (virtually instantly) the tools to do the job. I now have the current version installed on my computer and comfortable that I am fully protected.

The gal that helped me was patient, nice and knowledgeable. She took care of my issue. I had actually called and spoke with someone before for a different question, and he was very nice, also. When I spoke with Maggie, I remembered another question and she helped me with that. I appreciated the fact that someone came on the phone both times right away and I wasn't placed on any hold.

Lori was great. Very efficient and got the job done in less than 5 minutes. I'm pleased with the service I received and how knowledgeable Lori was. She answered every question I had. Keep up the great work. Thanks, I could not have had a better experience while talking to you guys.

I wanted to UNSUBSCRIBE from two sites that were "annoying" me! Your Customer Support Specialist (Daniel) assisted me with this over a number of days and I have reached a successful conclusion with that! (Also, he assisted me in deactivating an 'inert' node of a previous device I had covered and no longer own!) Thank you!

The software sucks, but the Technician that helped me was very kind and understanding. She was courteous and stayed with us until we were completely set up. Because of her we would consider staying with Total Defense in the future. My husband still says your product sucks.

Very fast replies, I wasn't able to solve the initial problem but I was very satisfied with the compensation I received from it. Thank you so much for the discount. My subscription was about to expire so I will continue to renew with Total Defense. Thank you.

Excellent help. Very thorough, understood exactly what was wrong and step by step me through correcting issue. Very polite and patient. Excellent customer service skill. Explained what needed to be done and why it happened. She needs a raise. Could use more like her.

Rebate: Lori ** she was really helpful and respectful. She help me out with my issue. Thanks again???? I really appreciate it your time and effort. She help me from the beginning when I first called Total Defense. Thanks once again.

Laurie ** affirmed the dates of my coverage, reviewed the coverage with me, and answered questions about scams. She was personable and professional, McAfee has been trying to gain coverage by constant messaging onscreen. A scam, purporting to be Norton, tried to get a large payment. So I need assurances about my coverage.

Carlos did a wonderful job of finding the problem and sorting it out for me. He is a very professional customer service person who was able to solve my problem with a minimum of fuss. You must be very proud of him as he is a great ambassador for your company. If you have Employee of the Month, please allow me to nominate him. Please say a warm thank you to him from me. Outstanding, dedicated and a great problem solver. Well done Carlos!!

Excellent customer service. Quick, fast and easy. Service representative made it very easy and she was willing to go above and beyond. I would be willing to recommend this product and the great customer service to everyone that I know. Thank you so much!!!

Daniel was very nice, polite, and helpful to solve my pc problem. He was knowledge and knew what to tell me to do. We had a short conversation on the old phone number for Total Defense that was scamming for credit card numbers to give me $100 for the cost of $1.99. Didn't know Total Defense changed the phone numbers frequently.

Had an issue with software not scanning. Wrote an email with screenshot of error. Received a quick reply with a solution. I can't ask for more than that. Knowing the problem was fixed in a very short time makes me feel secure and confident with not just the product, but the support behind the product. This is very important to me. Thanks again.

The person I talked to Carlos, was very helpful and set me up with a new year of defense protection for my Mac. He answered my questions and helped set the renewal back up pretty fast. He was very nice too.

Everyone at Total Defense was extremely helpful and patient. They kept me informed via e-mail every step of the way. Would definitely recommend this product. They assisted with the download via telephone and they are very professional. Rebate is on its way. Thank you and keep up the great work.

Laurie was extremely patient and helpful. From my viewpoint her input was absolutely necessary because we were not able to navigate and set up without her. We had to remove an antivirus protection program before proceeding and believe me, we would have been totally lost without her help. Thanks again Laurie **.

I emailed about a payment and Larry, a customer support specialist verified my question. He then cleared it up right away. He also stated that at any time I could re-open the case. It was great that they helped so fast!

I couldn't remember my account info, so I never gotten to download Total Defense on my new Dell laptop. But Carlos was able to help me recover my account. He’s knowledgeable in what he does. Thank you for helping me!

Total Defense security is the best and I love the internet security as well as their product and it easy to us with no hassle trying to find the product key and customer service is great with answering questions and getting refund back to them with no worries at all. I will recommend this product to anyone.

I honestly don't know the product, it was something my husband ordered but the help I got to resolve an ongoing problem (over a few years) with getting a refund was just great. Thanks for all the help resolving the problem.

The email directions sent to me are very clear. I think that they will be easy to follow tomorrow when I install on (to) my second device. The person I spoke with, Mr. Carlos **, was very professional and helpful. Thank you.

After I explained the problem I was having in trying to do a scan, Mr. ** explained what the problem was and said he would send an email explaining what I had to do to correct it. It was a very simple process and the experience was pleasant. Mr. ** was very knowledgeable and courteous.

The Total Defense program works great. The set up and downloading process was very easy and it didn't take up a lot of time. I had an issue with my rebate but Daniel who assisted me was amazing. Thanks again!!

Very appreciative of the support I got from Ms. Laurie **. She was exceptionally professional and quite knowledgeable and technically competent. I say this because she made it look so pleasantly easy as every direction she gave was right on point.

Lori ** was great! She not only solved my problem in a short period of time, but was very personable and easy to talk to. My Total Defense program had become corrupted, and she resolved the issue so I could resume having the protection I need on my computer.

I called because of the alert on my phone. Daniel was excellent and was able to address the alert and I was able to pay a creditor. He was very professional, not to mention extremely helpful! Usually, when you call the credit card company for assistance you have to go through 100 prompts before you even get to speak to anybody. I press one button and I was immediately connected. Excellent service.

After Many years of using Total Defense I had an issue with an Excel program. Total Defense helped in solving how to use the program facilities to overcome the issue. Thank You an EXCELLENT Outcome. I'd fully recommend Total Defense to anyone.

I have phone coverage and it was recently regenerated through autopay but my account states it's expired. Even though I received a receipt from Total Defense. But thanks to all who answered my question with a rapid response with this issue.

Lori ** was very proficient and patient in helping me in getting my account renewed. I really love having Total Defense as part my internet security team and Lori just made my decision to stay on a permanent one... Thank you Lori

My hard drive recently crashed and I no longer need your excellent product. My auto-bill renewal happened today and I called to cancel my service. The woman who helped me was very professional, understood my request and efficiently handled the refund. She was an excellent reflection of an outstanding customer service staff. Thank you! Richard

Wrote to the team with a concern about license renewal. Lori responded very promptly advising the interim status, and then later the final status. The prompt responses and follow-up have been greatly appreciated. Very Professional. Allayed my concerns. Very happy.

My experience was good. I talked with Daniel and he was very courteous and helpful. Renewed my account. Have been happy with the service so far. May be contacting your customer support team in the future if I need help in understanding security issues better. Thank You.

I called to ask if this was legit. The woman who helped me was named Laurie. She was very knowledgeable and patient with me. She talked me through every step that I needed to take to resolve the problem even though my computer was very slow. First she told me how to shut it down and then how to reboot and delete my browsing history. My experience with Laurie was great and she could not have been more helpful!!! I was very satisfied.

We received quick and reliable follow up to our installation issues for a new device which helped to get them sorted quickly. Thank you Total Defense for the prompt follow up to get us online, secured and working again. Signed a happy customer who has been using your service for many years.

I recently renewed our Total Defense Internet Security Suite and downloaded the software as advised. The anti-virus scanner did not install properly. I have a mixed review here. The process of renewal for the last 2 years has been accompanied with problems of installation and much frustration. - Rating 2 star. Also I received information to say that the renewal had been unsuccessful when that was not the case. Then I received a confirmation to say it was successful but that I have your product installed on 3 devices when it is only on one. However, the support, help and follow up I received from Larry ** has been outstanding - 5 star. He was prompt in answering an overseas inquiry and very helpful in solutions offered. Not sure why there has been issues but maybe something for your team to look at.

I have been with Total Defense for many years and these products are exceptionally reliable. I have only have a couple issues and I am sure if I were more computer savvy I would have been able to take care of the glitch myself. I recommend this product to anyone and know you will be happy with the product and the customer service they provide.

Laurie ** was great helping me with re-loading of my software. She is extremely knowledgeable and helpful. She also gave me some wonderful advise going forward about my computer and your software packages. I hope that I will be able to communicate with her again if I have problems in the future.

The notifications stated my computer was infected. The issues were resolved when I was advised to clear my browsing history. The representative was very professional and courteous. Thank you for your assistance, very helpful for me with my limited IT skills. Very pleased with the Total Defense package.

I had a problem with my yearly subscription (my fault), Lori was nice enough to help and credit my account asap. I wish all stores had customer service reps like Lori. The call didn't take long at all, I explained my situation and in like a minute my problem was handled. When I made my call there was no wait time.

I spoke with Lori ** today about my subscription renewal which is due on 5/15/21. She was very personable and addressed my issue to my satisfaction. I am very pleased with Total Defense customer service and the product, I am a long time customer and will continue to recommend your product.

Lori was great to help me with my billing questions. Total Defense is awesome. I love it and recommend it highly. The staff is very friendly and personable. No question too big or too small. They are always there for you.

Great support from ** when completing my recent renewal. Since then, I've twice received a message stating my payment did NOT go through, I think your computer system has a belly-ache. Larry had confirmed the payment was completed successfully but I have been sent a second notice that it hasn't.

They were excellent, they respond very quickly. They handle me with great care. I was very satisfied with the service. They helped me with everything I needed and I am very grateful. I highly recommend one of my friends or family members.

My renewal issue was resolved over the telephone. I was very satisfied with the efficient and quick resolution that was provided by Carlo **. I would recommend Total Defense to all of my friends and family members. Great customer service!

She was so very helpful and knowledgeable. It was a good experience. Thank you Lori **. I asked her if I could put this on my desktop and she said yes sending me the link to do so and said if I had any trouble call back for help.

I have used several different Defense programs over the years that have cost me a lot of time and money, above what the program cost me. Total Defense is the only one that has protected my computer completely even with my bad habits while surfing the internet. Not one time while using Total Defense have I had to call for help, it has kept my unit virus free for several years. Thank to the program and the people working there.

Lori made resetting my system so I wouldn't keep getting the membership expired notification seamlessly easy. I kept on getting the renew notification even though I purchase and upgrade to a 2 year protection plan. My call was answered promptly with no waiting time.

Old version of Total Defense was not allowing new version to load and was sitting on screen saying "Loading"--I could not get it off. Lori ** was very helpful and friendly in explaining how to correct the issue. She told me to download the new subscription. I did this, rebooted and everything now appears to be fine.

Carlos ** of Total Defense answered the phone promptly, relayed the information immediately, forwarded details by e-mail, and it worked! He also answered a follow up e-mail within minutes. This was a really satisfying encounter, so much less stressful than many previous situations with other providers

I have got Lori twice now when I have rung up about my subscription. Both times she was very professional. Lori listens to you and explains things very clearly and precisely. She has a friendly and calm manner that puts you at ease. I would rate her as a huge asset to your business.

The issue was resolved in timely manner. The representative made exception and extended rebate exp date. I’m 100% satisfied customer. I addressed the problem on April 12, and 2 days later it was resolved. I definitely will recommend this product to my friends. Thank you.

It took several days of back and forth to get my issue resolved but glad today Carlos figured out what the problem was. But I felt rushed off the phone for the next caller. Hopefully it stays resolved. Lori was nice too but wished the problem was solved in a more timely manner. Thank you. Mary h.

My overall experience with TLD is excellent Especially Lorie ** as a knowledgeable and professional member of staff and the TLD PREMIUM INTERNET SECURITY product. I am most definitely encouraged to recommend this product to anyone at any time for purchase.

Rebate - Lori ** was kind and she understood my need and assisted me with professionalism and ease to alleviate any further frustrations or concerns. I will recommend Total Defense to friends and family. This was a great day for me and Total Defense.

Everything was resolved in a professional prompt and polite manner where all my concerns and issues were resolved to the very highest degree. If I have any future similar issues, I will not hesitate to call customer service for assistance.

Helped me out a ton. Was really grateful to have that type of help. I needed help with my Total Defense rebate and it got settled really quick than I've anticipated. It was quick and easy and I thank you for the help.

Total Defense was unable to verify the license, and therefore I was unable to run the protection nor keep the app current. My first call I was promised that an email would describe removal and re-install. I was never clear on why the application had not taken place. That eMail never arrived. On my second call, Daniel ** patiently helped remove the old version, and set up the re-install with careful instructions of the next steps. The installation took quite some time, several hours. I then performed a full scan and ran an update. I think I now have a properly functioning security. A full scan seems to take about 8 hours, which may be normal, but does seem excessive. I appreciate the extra patience and time Dan pent with me, basically holding my hand, and then following up with eMail.

I called to question why I would be paying more to renew than is offered online for new customers. Lori gave my the logical explanation and offered to refund the difference without my having to ask for the discounted price, which I appreciated. She also sent me a download link to update my Total Defense. 5 Stars.

Mr ** was very helpful and understanding of my current unemployment situation. I was going to cancel my subscription for this year, because I could not afford to have protection on my laptop. But he offered a lower, more affordable price and I truly appreciate it.

Total Defense is the best protector for all my household computers and laptops, cell phones. I have been using it for so many years and the rebate is the best. I will always recommend Total Defense to all my friends and everybody.

My apologies for this being a bit late, and I'm afraid I do not have an order number. However, on March 29th I had occasion to call regarding a subscription renewal. I spoke with Laurie ** who was most helpful. I am happy to give her my highest recommendation as she was both informative and helpful. Thank you.

Lori was very kind and helpful. She answered all of my questions and made sure that I understood them. The call took less than 5 minutes but I know she would have stayed longer if I needed it. Thank you for what you do for your customers.

Excellent customer service. The customer service specialist Carlos **, was extremely helpful. He was professional and polite. He resolved my issues within minutes. He updated me on the status of my rebate. Great communication. I would say my overall experience was A+. I would recommend a friend or family member to your services

After downloading Total Defense I went to the activation screen which asked me for my product code. I didn't receive a product code. I called customer support and spoke to Lori **. She walked me through the the activation with relative ease and now I am all set for another year. Thanks Lori.

Lori M did a great job handling my problem-- Excellent Customer Service!! Problem solved in no time. Every time I call for help everyone is very helpful. I would recommend this product and your company to all my friends. Keep up the good customer service.

Lori ** was great at addressing my concerns, and she assisted me with renewing my subscription and walked me through the process of updating my Total Defense on my main computer. She also, gave me a coupon always a plus, the best part she was QUICK and EFFICIENT, and SOOO POLITE. I would totally recommend both their product and customer service efficiency.

After reinstalling windows which must be done from time to time you have reinstall your Total Defense, which I truly like too you than most virus checkers .... The only issue is the software when you try to add in your serial number again it does not see your link in the software... The service person had to look in the logs to see where it was linking to to fix it correctly from a web page... so there is a error in your software for reregistering again ... Thanks again Daniel ** for all your help and knowledge of this software to fix it quickly.... NO thanks to Lori ** who tried to help but had no clue what she was doing ... and then at the end just ignored my emails and left chat so she did not have to deal with this .... Daniel ** +100 for you ...

My Total Defense would not update and I emailed your support. Lori ** emailed me back. She asked me what windows I was running and she suggested I use the links she provided to uninstall my version and reinstall it. I followed her instructions and it worked perfectly.

Thank you so much for the help. Great job! Terrece spoke and help with so much knowledge, respect and patience. Good vibes that I am typyng your name correctly. :) I would totally recommended it. Blessings Total Defense with love. Itzel

My experienced. I had with Lori was very polite, patience, knowledgeable and helpful. She guide me through the process when I needed. Assisted with activating and installation of Total defense internet security. Therefore, I was very satisfy with the technical support because I am up and running again with protection.

Lori was extremely helpful and efficient in finding the problem and solving the issue with my technology security system. I had received two separate emails stating I had success with my subscription and other emails saying the subscription had failed. Lori was able to see that there were two subscriptions, which wasn't necessary and solved the problem quickly. Lori was very friendly and encouraging throughout the process. Thank You, Lori!!

Lori helped me with my problem with no questions asked. She was a pleasure to talk to, very understanding and I would like to give her a 10 when it comes to customer service. I would highly recommend your company because of people like her working there.

Lori was pleasant. She was very helpful and she was able to answer my question. I would recommend Total defense to my friends. I have been using Total defense for a few years now and the support team has always been helpful.

Called because the cost of my renewal this year was higher than than my last renewal amount. Spoke with Customer Service Rep. Laurie ** who was able to adjust my charge and offer me a $20.00 credit. Excellent Customer Service, pleased with the results, very professional and polite and made me feel like a valid customer.

It was my pleasure to interact with Lori a number of times today as she assisted me with my attempts to activate my annual renewal. I am impressed with her knowledge of the product and with her professional assistance in getting things up and running. Have been a user for many years and have always felt that my system was protected and have nothing but good words for the product. I have convinced other associates to purchase the product. Keep up the good work. John

The technician was knowledgeable, helpful, and friendly. My issue was quickly resolved with easy to understand directions. My call was answered within a short time. I would recommend Total Defense to friends and family. It's peace of mind to have this level of service and security.

I can’t say how happy I am this morning— When I was accidentally charged twice for renewal @ $79.99 the Customer service representative was kind and she discounted my fee by $50.00. This is why I return to Total Defense every single year. I enjoy getting service like this.

I have being using Total Defense products for several years. I added an extra product this year and had to contact customer service to get the most updated product to match what I already had purchased earlier. Lori handled my inquiry very patiently and professionally and the issue was solved instantly - great help and there were no delays. Thank you.

Larry ** was extremely helpful answering my questions and fixing my issues. He answered thoroughly and quickly.. I would highly recommend Total Defense customer service. I have not used the software at any length yet to give an appropriate review of it

I want to thank all the staff for the help over the year's. I also want to thank Carlos ** for his patience understanding and his knowledge. Really helped me through a tough time with me these mornings. Scam that took trashed and misplaced my important files. My P/C was working fine. I just wanted to update my drivers. My P/C is almost 8 yrs. old. Never used it .Now I'm Writing music scores with PreSonus Studio One 5. Great Job! Thank You. **

Laurie was super helpful to me when I got "hacked". I was petrified, but she calmly and carefully got me and my computer back on line. Her professionalism and expertise are definitely greatly appreciated. She's the best!!!!

Lori was most helpful and patient, answered my question, put me on the right track, every time I called I was satisfied, simple problem new phone, and needed guidance of where to go for the correct installation, and it worked the first time.

Lori ** was very professional and helpful. She took care of my payment and made sure I was protected immediately. It was a simple process and I am so satisfied. Total Defense is a great product. I have never had any breaches or issues. Thank you again for your service. I would definitely refer others to use this product next year. Thank you for great customer service.

I recent purchased a new device and when I submitted my registration I had a question because I was required to print out the application and mail a hard copy. Unfortunately I do not have a printer or access to one and Larry very graciously gave me options and processed my request. Everything was done swiftly and I’m very pleased with his professionalism and eagerness to help me. Kudos to Mr Larry **!!!

Lori was very helpful. I had paid for Total Defense on 3 devices but couldn't get it connected to my laptop. We couldn't discern why. I thought it may be my laptop and took it to a technician but it still didn't work. Also I was travelling around and couldn't always get back to Lori in good time. She stayed with me during the process and was extremely patient. She kept making suggestions for what may be happening which were all helpful. I eventually took it to another technician and with the advice Lori gave me the technician and I were able to connect Total Defense anti-virus to my laptop. Having done that Lori picked up that there were old versions on my laptop and she removed those. I am very grateful to her and now feel confident to use my laptop for banking, etc.

Mr Carlos **, email was awesome; he was 3rd call & the only one that was very polite, professional & courtesy. Because of him I was able to delete the wrong stuff I loaded & able to reinstall the correct & was able back up files, even did a clean-up.

I no longer have a desktop computer. So didn’t require Total Defense antivirus any more. Laure was very helpful and she took care of the situation. Thank you for all your assistance and I will consider you in the future.

I enjoy the service that I am giving with Total Defense. I will highly recommend this company to my friends. Always very friendly and polite and always handling your problems in a professional way. Rating I give them a 10 in rating.

I must say that the Director of Support Services was very, very helpful. She took the time to check on the status of my rebate check and help me. I am happy with my Total Defense. And will continue to have it.

The issue was that my Total Defense product was no longer supported. Laurie provided me the path to upgrade the product. Response was timely and Laurie’s approach was professional. She took her time and we came to a successful conclusion.

I called this afternoon to provide our new credit card information as the one currently on file has been closed. I was fortunate to have Lori ** answer my call. Lori was an absolute pleasure to work with and she handled my call expeditiously, courteously and to my complete satisfaction.

Laura was so kind and patient with me. I am a senior, if I have any problems I will be contacting her, I will refer others to her, please keep her around, she is good with seniors, also she is very concerned about other’s needs.

My experience with the customer service department was top notch. All of my questions were answered promptly and professionally by Carlos. He even provided me with a follow up email. I would definitely recommend Total Defense products to my family and friends!!!

Laurie assisted me with renewing my contract. She is very professional and listened to my needs especially during this terrible pandemic. I could not be more happy with your company. Life is hard enough & having an employee like Laurie makes it so much easier.

The renewal fee for the premium package is high for a retiree who only has one pc, not 5. Also, the $79.99 renewal price is $20 more than the currently listed price for the premium package on your website. Lori was helpful to resolve the issue for this year. Thanks!!

Lori was extremely helpful and courteous. I couldn’t have asked for a better customer experience. She was efficient and extremely professional. I will recommend Total Defense to all my friends. Thank you very much for your time and have a great weekend.

I was unable to add all my devices for protection because my account was reflecting incorrect limit for devices. Larry ** updated my Mediacom account quickly to allow me to add devices to be protected to my account. I am now able to protect all my devices, much appreciated. Thanks...