Total Defense Reviews

I’m writing this in regards to the assistance I received by Lori ** regarding an issue I had with a rebate. Lori was very thorough and knowledgeable in helping to resolve my issue, she was very professional and pleasant to deal with.

When installing new subscription and entering validation code it showed that code was already in use. Dan was excellent in resolving problem. Had to access my screen to see what was actually happening. Fixed issue quickly.

Called today regarding a message saying my Internet Security Suite had expired. Lauri had the problem fixed for me with 5 seconds since a simple refresh was all that was needed. This was the second time I called within two weeks and got prompt results.

I had difficulty getting onto the correct web page for my rebate and had to call your toll free number for assistance. Lori was very patient and walked me through the rebate process. She professional, pleasant and answered all my questions. She is an asset to your firm.

Dan was quick to help me and patient, I myself am not great with computers but he definitely made it easier for me to understand, I would definitely recommend this service to others and once again appreciate the help. Thanks again!

My laptop was not taking my activation code. He fixed it in one minute. He was very nice and professional with the respect in his approach to my situation. When I spoke to him about my situation he was very understanding and knew what the problem was and fixed it now I am up and running. Thank you for this product.

Very helpful and took care of any concerns or questions. He said I would receive an email explaining our conversation and the contract renewal. We took care of the initial problem and waited 3 additional days and the renewal was processed.

I called regarding my rebate, which I never received. I spoke with Lori. Even though it was a while since I sent in the rebate request, Lori was able to help me and resolve my issue by the end of the day. I will be receiving my rebate shortly. She was very professional, and their customer service is exceptional.

Lori was very helpful in helping us renew our subscription in a very short period of time. There was no miscommunication or frustration in completing the process. Extremely happy with this company and service. I would not hesitate to recommend this service to my friends.

Talked to Lori this morning to confirm I have auto renewal, Lori checked my account and assured me I have auto pay. Lori was very helpful and just a pleasure to talk to and these are the interactions that keep me with Total Defense.

She was very helpful in answering the phone quickly so that I could pay my renewal early. I would recommend this service to family and friends. This TOTAL DEFENSE system is the BEST anti-virus software of all. I look FORWARD to my service for the NEXT year.

Joe **

Lori did a magnificent job towards resolving my rebate problem, for my recent total defense software purchase, as part of my laptop purchase @ P.C. Richard & Son. I very much appreciate her professionalism and demeanor as we moved towards understanding the problem and then finding the appropriate solution to the problem. She understood why the rebate problem existed and took the necessary actions to resolve the problem to my satisfaction.

When I tried to run my PC Tune-up program I was getting an error message. Talked with Daniel and he helped me install a new version of the program. I ran the program and it worked fine. Thanks for your help.

The representative was very helpful and I was satisfied with the results. I called in reference to a rebate for the Total Defense internet security purchased with my All-in-One PC. The problem was solved and I will be on the lookout for a rebate.

Speaking with Laurie was a pleasure - she let me explain the issue(s) and clarified "McAfee" and "Total Defense" (5 star rated) are separate apps. She confirmed update I had requested was in fact complete and to have a nice day.

When I tried to scan my PC I got an error message that my program was not being supported any longer. I contacted Staples and they connected me with Total Defense Customer Support. I spoke with Lori and in 5 minutes she looked me up and sent me the link to update my system. I am now up and running and fully functional. Your Team Rocks.*****

Had difficulty renewing as my credit card had changed which prevented auto. renewal... Have sorted it and back to auto renewal. Have had Total defense for years and plan to continue.... Am very satisfied with Service received. Thank you. Rodger **

I had purchased a new computer. I wanted to add my subscription anti-virus to this computer. As there was no subscription available on my account, I contacted online support, through my website account. The support soon fixed the issue, and now my new computer is protected. Cheers for the support, Total Defense software company. From Rob.

Because Microsoft put a block on my computer, I could not activate my renewal. My computer is about 3 years old - not a newly purchased one. This was a new issue. Laurie was a great help. The first person (Carl?) who I tried to work with had no patience and was rude. He knew I am elderly and not very computer educated, so I requested to work with someone else.

The response to my questions and concerns was excellent and immediate. Answers were concise, clear and accurate Would call anytime. Showed courtesy and confidence. Would feel free to call anytime and recommend this service to my friends. Employee was courteous and very respectful to a senior citizen.

Lorie did an excellent job answering all of my questions. Very professional and pleasant experience. She gave me the all important peace of mind. The information she gave me was so very important to me because I had had a spam call that I was worried about and she walked me through how there was nothing to worry about and then my cell phone and home computer were both secure.

Lori was gracious and helpful and cared for my question promptly and knowledgeably. This is my first renewal in my new home and it was painless. Best customer service I’ve had in a while. Actually my experience with her was easier than this review!

Ms. Lori ** was able to help me re-activate my account and explained how my life-time subscription works. She knew exactly what to do, without any hesitation. Ms. ** was very professional, efficient, fast and courteous. I rate Ms. Lori ** EXCELLENT!!! - Highest possible rating!!! Thank you.

I changed my email address and Total Defense logged me out of my account. I then could not sign back in. But, thanks to Lori for helping me out. (I entered my email incorrectly.) All is good. I have used total defense for many years and would definitely recommend you to a friend.

I had 2 issues when updating this year - lost license key and a glitch during install. Both issue we resolved very quickly via email contacts. Carlos ** got my license key to me, and Laurie ** provided software links to fix my install problem, and corrected my device list. Each issue was resolved in less than an hour. Good support is very important to me, and your staff came through with flying colors. Thank you!

I received an email stating that my rebate would be declined, because I sent a copy of my product UPC instead of the original. That was a mistake on my part and was prepared to resubmit my rebate. However, after a quick call with Lori **, with Total Defense, she was able to pull up my account, verify that I am indeed using this product, and offered to override the decline. She kept me from having to mail all of the required documentation a second time, and wait longer for my rebate. I very much appreciated this as I dreaded having to redo it all and wait longer. She was very polite, friendly, professional, and helped me resolve my issue right away. I would recommend Total Defense to anyone looking for a security program for their electronics. And while I am a new user, I have been impressed thus far with the program and the level of security it brings.

I had an issue updating my account after renewal. Larry ** was amazing in getting right back to me with a solution. Give him a raise for sure. We need more customer reps like him.

My phone call was received in a timely manner, Representative Lori was very pleasant and helpful to talk to. She was able to quickly update my information. This was one of the best customer services that I've dealt with especially during this time of Covid.

Lori ** assisted me in the "Total Defense activation" process. She show patience, superb knowledge, kindness and courtesy. Certainly a FIVE STAR employee. The TOTAL DEFENSE program exceptionally does its job. Your program denied submission because of form failure. John **

The chat was excellent, very professional and helpful. The technician was able to resolve my issue in no time. I will recommend this product without hesitation because of the good quality. My computer is secure and working properly because of the good attention from Laurie **. Thanks, keep on the good work.

Dan is always very pleasant, but more importantly his efficiency is outstanding. It is a pleasure to reach out to him if any situation arises where I need assistance with my computer security. I have been fortunate enough to find this company.

Virus protection was outdated. I had no idea how to respond to the error message which was popping up constantly on my computer. Lori ** baby stepped me through the process to uninstall and reinstall. Very patient and competent! The updated protection is up and running now.

I called to cancel my automatic renewal for Total Defense. After speaking with the customer service rep, I had a better idea of the product and once she offered a small discount to maintain the service, I felt much more comfortable renewing. She was awesome.

Very helpful and concise. My call was answered quickly and Lori offered me a great discount. Although I am happy to give a review, I am somewhat disappointed that I must write at least forty words or 200 characters in order to submit this review.

I had a banner pop up last week after and update. I tried everything. I called your tech. Lori ** and she helped me get everything cleaned up and it was so easy and helpful. It took minutes to fix with no problems. Thanks you so much. Lori noticed I was using an out dated form of Total Defense and I am now up and running as fast as ever. You're Awesome!

I was having problems activating my protection on my mobile device and Lori was very helpful. The directions she gave me were very easy to follow and understand. My problems were resolved and thing are working as they should. Thank you so much.

During the year I changed email addresses and therefore didn't receive the usual reminders re process leading up to renewal date. Lori ** was extremely helpful in explaining the process and provided information to ensure my subscription would not expire/lapse. Five stars.

I hit a website and an alert came on and Laurie help me to fix it immediately. She was helpful and friendly and knowledgeable. Working with Total Defense was positive. There really is not anything else to say except thank you.

Lori M. was the tech support rep who helped with my request. She was efficient, friendly, and thorough in providing the assistance that I needed. She also sent follow up details and contact data by eMail. As always, support for the Total Defense product was superb.

Lori was extremely helpful and the issue was resolved quickly. My Total Defense application was sending a message that it had expired when it clearly had not. Once again, Lori was knowledgeable, resourceful and helpful. My application was restarted and running smoothly.

Lori was extremely patient and helpful to me. Thanks to her, I was able to solve my problem of reinstalling Total Defense software. I had to call multiple times with different questions and she walked me through each step. I couldn't find an order number so couldn't put it on this form.

Rang Total Defense when Digital River sent an email of my subscription renewal failure. I changed credit cards earlier in 2020 and updated my details online with Total Defense but did not realise that digital river needed to be done separately. Daniel ** efficiently corrected the problem and manually updated my renewal for antivirus. Have been a happy customer of TD for some time now. Pity that Australia is 13 hours ahead and TD is not contactable locally in real time. Thanks Ron **.

Lori ** is a star! Had a lot of issues installing. Not only did she help with the purchase and helped us get a great deal, she walked me and my elderly parents through the process. She was extremely patient, apologized for my troubles. She contacted the tech department on our behalf and made us feel she really cared. The process was less frustrating because of her. She stayed on the phone with us for a very long time to make sure it was working properly. I've never had a more pleasant customer service experience.

I had previously successfully downloaded my existing subscription to a new laptop but after 30 days it expired with the erroneous message "Your free trial has expired". No matter what I tried the product would not re-activate on my laptop so I reached out to your Support Team for help. Larry ** took me through a couple of troubleshooting remedies which didn't resolve the issue. But then he had the idea to remove some older devices which were apparently taking up all the available nodes - and that worked! Thanks again Larry!

I was having trouble with my internet security. My problem was that the antivirus scanner wouldn't work, but it is solved now with help of the Total Defense customer support.. Total Defense antivirus and internet security is great as well as their customer support. Thank you for your prompt service to resolve my issue!

Laurie was very helpful and polite. I'm not very knowledgeable on computers and she answered all my questions. She was very patient with my lack of knowledge. I was actually reluctant to call but am glad I did. She was a delight to talk to.

Every previous contact with Total Defense help has been positive as was this one. Lori directed me immediately to a help page to handle my issue - which it did. (The issue could have been avoided by a 'Remove device' button onscreen alongside the 'Add Device'!)

Excellent response time and issue resolved during one telephone call with an actual human. Great Support from Lori and the Total Defense team! I would recommend the product and company to anyone seeking hands off computer support. Great job. Thank you.

I had an issue accessing my subscription to enable me to install Total Defense on a new computer. Lori reviewed the issue, identified the problem and resolved my problem promptly and efficiently. I have now been able to access the download and install the software on the new laptop.

Lori was excellent in her advice and problem solving. The Bitdefender bug was deleted from her email. I realised that Windows Vista was almost out of date so I will update asap. I was Most impressed by the speed of the reply allowing for time difference. Thanks. RON

I just wanted to say that I was very pleased with the speed in which your customer service answered the phone and the way your customer service Rep Laurie ** handled my problem. I ordered the wrong product upon renewal and she was able to get me set up with the right product. She also got me a refund on the mistake I made. In addition, I also told her that I have never had a product like this work so well and without any problems for a whole year. I would highly recommend their products and the customer service that comes with it. J **

I renewed our Unlimited Internet Security subscription and the application on the computers updated okay BUT when I looked at the mobile phones they requested an activation code and would not accept the one from our subscription. I then contacted Support via email and Lori ** replied with a solution that worked wonders. Pass on my thanks to Lori for a great job.

Lori ** was very helpful. She went out of her way to solve my issue. Thanks Lori. I never use your product before. I will be in touch once I start using it. You have wonderful team working. Please keep up the good work. Again thank you Lori.

The representative gave clear and concise information. I called after hours so I decided to email to gain a refund on a charge I thought was related to home security. The rep clarified the charged origin and explained the benefits. I ultimately ended up keeping the charge and service.

Ms, Lori was professional, quick, and knowledgeable, which made this process easy peasy. She also help me to understand how the renewal process works and what this allows me to qualify for. Ms.Lori shown great customer service and it was much appreciated.

Lori provided me with timely answers to my issues renewing the product. Lori was able to quickly provide me with a solution to the renewal issues I was encountering. The program is now installed and working correctly and providing me with protection.

I had a problem and a nice lady helped me solve and get Total Defense working again. I'm happy now and will reach out again. I have had total defense for over a year, and had no problems, now it will be another year, and I'm looking for trouble free without the help from McAfee.

I had difficulty getting Premium Internet Security suite to work and was talked through the process very efficiently and easily. I am not sure that I could have found this problem without the assistance of the pleasant person I worked with. She was very knowledgeable and talked me through the whole process.

I had received an email stating that the credit on file for subscription renewal was no longer valid. I called customer support and spoke with Lori **, explained the situation and asked if she would assist me with updating the information, process the payment and set me up for a reminder for next year"s payment. She was very thorough and efficient and I was very satisfied with her attention and facilitation to my concerns. Thank you.

Helped me greatly. Very Pleasant. I had trouble creating a new account because I thought Staples would do that for me. Got no help from them. I called and was told I needed to create an new account. I did. Thanks.

Lori ** read, checked and answered my security program enquiry quickly and efficiently when I had an issue with several pop up messages on my desktop computer. The Total Defense Support team are always very knowledgeable and helpful and have helped me in the past and again on this occasion. I would highly recommend their services to other purchasers of the Total Defense Products!

I recently had the pleasure of an encounter with Daniel P. who should be the poster child for customer service. He not only solved my issue but had the patience of a saint as he logged into my computer remotely and walked me through the process. He is an asset to your company and I sincerely hope he is appreciated. Thanks for having Daniel as a part of your organization.

It was so easy to reach your representative, Carlos. He picked up the phone after 1 or 2 rings, was knowledgeable, professional, friendly, reassuring and answered all of my questions. His demeanor was calm and he listened attentively when I spoke. Thank you! I would recommend Total Defense to anyone!

Couldn't get my other devices to update and access the renewed license. I called customer service and tech support assisted. I was never on hold. It was super easy and fast. She was helpful and understanding with clear communication and knowledge.

Ms. ** helped me to complete the download of Total Defense. I am a Senior citizen who needed guidance to do same. She was patient, spoke clearly and slowly, and was completely knowledgeable of the methodology needed to complete that download.

Lori ** was professional, knowledgeable and attentive to assist in registering another device in PC Tune Up. Thank you Lori! Her support fully met my expectations. Her sense of customer service was outstanding and she guided me through the required steps to register a second device.

Lori was courteous, professional, and helpful. 5 star service. Called with a rebate problem that she quickly solved by pointing me in the right direction, and explaining what I needed to do...I Followed her directions, and the problem was solved.

In less than a minute Lori resolved my issue. She provided a refund for an automatic renewal, and switched me to a 2 year subscription. She was very polite and professional, and provided an additional follow-up email besides the requisite confirmation email. I appreciate it!

Very efficient and responsive and quickly addressed the issue providing a solution!!! Best of the best for customer service/tech support I've experienced from any source in a very, very, very long time!!!! Number one, Number one, Number one.

Use Total Defense for several years. Customer Service to be helpful with renewals. Never had a problem with them not meeting my requests. Recent CS person Carlos ** was most gracious and helpful. I will continue to be a Total Defense customer.

I spoke with Laurie ** today concerning an issue with running a scan on my computer. The scan appeared to be frozen. Laurie recommended we uninstall and then reinstall the product. She was kind enough to stay on the phone with me during the process. Her follow up phone call was appreciated.

As a small business owner this is a ESSENTIAL component to have a secure network for processing payments or as a reliable countermeasure against today's cyber criminals. Also, their customer service is A1. If I could work with Mrs. ** every time I called in that would be just fine with me!!

We got an incorrect Bill and your person said they would send me a refund. Your staff was very helpful. We were sent two bills because we had two accounts with you and for some reason one account was not closed when I asked it to be closed.

Lori ** handled my issue with the utmost professionalism! When I had to call back later, I was happy she answered the phone because she was so pleasant to work with. Thank you Lori for helping me resolve my issue.

Excellent, professional, fast action, succinct, provided valuable advice. Would recommend this product to any looking to obtain internet security for any of their needs. Many thanks to Lori. She did a admirable job in identifying problems and supplying a solution to my problem.

Lori was very professional and courteous in helping me resolve the issue of obtaining the $35 rebate offer. Even though I was past due on the 30 days after purchase Lori did not hesitate to accommodate this customer request. Thank you Lori, thank you Total Defense!

Lori was extremely helpful and very polite. One of the best customer service experiences I have had in a long time. Would recommend this product based on the customer service alone. I am not a real technical person and she made solving the problem painless.

Total Defense was installed at Staples. I had problems setting up my account. Lori was very helpful and got me squared away quickly and easily. Great customer support. I would recommend Total Defense to anyone interested in working with a outstanding organization.

The Total Defense Internet Security Suite on my PC operates quietly in the background so I rarely have to interact with it, other than look at scan reports. When a problem recently appeared due to a Windows OS update I was able to get timely assistance from the Total Defense Support team. The problem was resolved and also an issue with my subscription account, of which I wasn't aware, was also fixed. It's reassuring to know that Total Defense provide support for their products that is easily accessible and effective.

Thanks Lori **. You have been very helpful with my inquiry. I have to reset my PC due to persistence issue with Blue Screen (DPC Watchdog Violation issue and that is why I contacted Total Defense for help. Great work. Once again Thank You.

I was experiencing a problem with my rebate because I was out of the 30 day filing period. When explaining my situation of why the rebate was filed late, Lori addressed my issue. Thank You Lori for resolving my issue with my rebate filing! You handled it to my satisfaction and quickly. Keep up the good work!

I was very pleased with Lori. She was very pleasant and helpful. I am not computer smart and appreciate being able to have someone help me over the phone, I had Total Defense for years and really like it, thank you.

I was instructed to update my Total Defense Software. The website wouldn’t recognize my activation code. So Your Rep. Laura assisted me. She put me on the right track and got me up and running in no time. I appreciate that she knew just what to do. Very professional.

I had submitted all the documentation but I made the mistake of submitting a copy of the UPC instead of the original I stated. I can send the original but Carlos was able to help me. He worked with the rebate department and I don’t have to send the original so that was very helpful. Thanks again.

I called TOTAL DEFENSE customer service today because we had received an email saying that our Rebate was declined because ORIGINAL bar code was not included - we had mail a copy instead. Lori ** from Customer Service was very pleasant and without too many questions, quickly answered and resolved the issue. I feel very thankful to her.

Updated in 02/04/2021: Lori ** was the Total Defense representative that helped me upgrade my product today. I'm very satisfied with the Total Defense product & chose to upgrade & extend my coverage. Lori ** was very professional, courteous, knowledgeable, thorough & an absolute pleasure to work with on upgrading my Total Defense!!! She answered my questions completely & made this experience very nice.

I explained that due to recent hacking of my credit card I had disabled automatic "online transactions" on advise from my bank, and as a result how do I now renew my subscription. Daniel replied with a clear easy to read email detailing the process and my renewal was completed with no hassles at all.

It was a pleasure to renew my subscription to Total Defense. I was intimidated when I received the notification to renew when the reminder box popped up on my screen and I decided to call Total Defense since I prefer to speak with a real person. I actually got one and it was Laurie. Laurie was fantastic. She easily, and did not complicate things, walked me through the process with no hassles. In fact, we actually laughed which is welcomed in today's times. It was great & I will recommend Total Defense. I'm happy that I have it. Thank you. Be safe.

My experience with Lori was old school customer service. She was clear and concise on what I needed to provide to get the required rebate. You need more Lori’s. When the email failed to send on my part, she was more than happy to help me again. Great job keeping doing what you do! I would recommend this company to a friend.

My Total Defense app works great. However, my husband had problems with his. My husband's front page icon of Total Defense had a wrench. Our subscription renewed January 7th, but Franklin could not open the program on his computer. Lori advised my husband's app needed updating and sent us a link. Voila! Easy Peasy - Problem solved. Lori was warm and friendly, knowledgeable and an immense help. She's a keeper!

Lori was very helpful. She listen to what I needed to say and help me out. Lori to the to look up the status of my refund and let me know what was going on. Thank you for your help and have a great day. Be safe everyone.

When I have dealt with Total Defense I find them to be fair and quick to respond. Nice company to do business with. I also have found that their anti-virus hasn’t slowed down my pc. I would highly recommend them to others.

A small rebate issue that she handled well. Took care for me fast. She was courteous and I'm quite happy she also made the problem very easy and simple to solve. Didn't take me through no unnecessary changes. I wish a lot of companies were able to operate that way.

We have our Total Defense support automatically renewed every year but for some reason it appeared that that did not happen this year. However, there was a very prompt response and there was a quick resolution of the problem despite time difference between countries. Very happy with service. Lori ** friendly and supportive.

The Customer Care Representative guided me properly on how to install the software on my devices. I appreciate your help. Thank you. I will recommend Total Defense to a friend. I have some other issues that I may have to come back to you for solution and I am confident that you you will still help me. Thank you.

Best service ever from Laurie **. Really! She was helpful beyond words. Solved my problem and even solved another with an email to clear my browsing data. She is a great person to represent Total Defense. Old laptop feels like new again.

I called Total Defense to help me uninstall McAfee virus protection which came with my new computer, and which I was having trouble doing. Daniel help me through the process and also help me install the Total Defense protection. He was very courteous and patient and walked me through the whole process. He is a plus to your company.

My interface with Lori ** was extremely positive. She was very professional, succinct and resolved my issues completely. I would recommend and have recommended Total Defense to many individuals. In conclusion, with employees like Lori gives your product and your Help Desk support an A+ rating. Thanks for all you do to ensure the integrity and security of my PCs. Ed. Thanks again.

I asked for a solution to a problem which eventuated after installing a new update for Windows 10 Pro, got a response to my email inquiry within minutes outlining easy step by step instructions with links, problem fixed! 100% customer satisfaction, amazing service and support, highly recommended!

Lori was extremely helpful and patient with my support issue. Lori could not resolve my issue, through no fault of her own, but she identified my issue and sent me to the correct location to get my issue resolved, which has been resolved. Lori was great to talk to and was very knowledgeable. There should be more people like Lori helping people like me.

When the Total Defense annual subscription renewed the data. Was there for the renewal but no license was available. When calling for assistance I was asked for specific information by Carlos ** and within less than 45 seconds all issues were corrected and able to update the software. Exceptional individual.

The virus scan wasn't working even after uninstalling and reinstalling. I sent an email to super and received a prompt reply. Service tech sent me a link to properly uninstall and instructions. My request for help was answered almost immediately (offer the weekend) and follow-ups were appreciated.

I had two old devices using up licenses and was unable to remove them via the web portal. Unknown error was the message. Called and quickly had them removed and all is well. Thank you for your help in removing those old pcs so I could add a new one.

My experience with Total Defense today was Exceptional. Lori was very pleasant and responsive. She was right to the point. The call was handled in a timely matter. I would give her a 10. Total Defense has provided excellent service in the past. It was a pleasure to renew services again.

I was having trouble updating the new version of pc tune up. I emailed your office and was given immediate accurate info to resolve my problem. Thank you for your excellent customer service! The pc tune up program is working great.

Lori was real great. Solved my problem so fast and she knew exactly what the problem was and I did not have to wait on the phone very long for her to answer. I am also glad that when I got the e-mail that a phone number was included for me to talk to someone to help me.

I contacted Customer Support regarding an inexplicable error message that kept popping up on my screen in connection with a non-functioning virus scanner. Lori ** dealt with my request for help very promptly, professionally and patiently. The issue was quickly resolved and I am most satisfied with the service she provided. Many thanks!

Total Defense definitely helps my aging compute to run more smoothly, with fewer delays in accessing information & loading. There is a distinct difference between the before & after of having the program. The support team is well-informed & very helpful. I have had only two problems & on both my request for help was responded to within 24 hours accurately, succinctly & effectively. I highly recommend this product!

Lori ** walked me through the process of creating a new password and installing the upgraded version of my Total Defense app. in a very quick and professional manner. I would recommend Total Defense products to anyone that wants to keep their devices running smoothly.

The lady who helped me on the phone was very helpful, understanding to my issue and had great customer service. She even offered me a discount as I am a student. I renewed my membership. Thank you for your assistant.

In trying to do a scan, (I have lifetime auto renewal subscription) an error message indicated "this version is no longer supported". I contacted customer support. Lori sent me an email with instruction link for downloading updated/new version. Problem solved. Thank you Lori of customer service.

Lori was very helpful. I could understand her easily and she resolved my problem. I enjoyed our conversation and she followed up with descriptive and helpful email. I would recommend your customer service to friends and family.

When I called in I got Lori, I explained what I was calling for and she immediately knew what to do and gave me great assistance. She resolved my situation and I don't think I'll have to call in again. She's the model for great customer service/assistance!

I was able to get an agent quickly via the support line. Lori was extremely efficient and the issue was resolved in minutes. She was able to identify the issue immediately and followed right away up with emailed instructions. Great job!!!

This morning I had a question if we needed to reinstall Total Defense on our computers after renewing this morning. Lori was so helpful, professional, personal, sweet & had my questions answered in a perfect way that made it easy to understand how to download on an existing computer in our office that the software was not installed on yet.

After a windows update, I encountered an error message that could not be cleared. I emailed your customer support and asked for help. The response was fast and I experienced constant attention until the problem was resolved. What more could you possibly hope for from customer support. This is like it used to be only better. Thanks for the A+++ service.

I have used this service for many years and never had any problems with viruses infiltrating my system. A couple of nights ago, after a scheduled virus scan, I was getting pop-ups from a different antivirus product that would not go away. Carlos was absolutely professional and helped me resolve the problem very quickly. I couldn’t be more satisfied with their service and their people are excellent. Thank you for giving me peace of mind when it seems Every other communication you get is seeking to steal your identity. I will continue to use this software and recommend it to all of my friends. Thanks Carlos!

I GREATLY appreciate the help, patience, and friendliness provided and exhibited by Daniel **. He was one of the best technical support representatives with whom I have ever been associated. Daniel was extremely knowledgeable and reassuring, and he went out of his way to make sure my problematic issues were resolved.

This account was something my husband handled until his recent death and I was unaware of the renewal process. Laurie was very kind and considerate when answering my questions. Please take note of the kind of service she provides as she represents your company well.

I spoke with Lori on the phone and she was very professional and helpful. Took care of my issue right away. She made me feel at ease knowing my issue would be taken care of. I wish more customer service representatives were more like her.

Lori she was very good and very helpful. All you folks are. Thank you. Anytime you folks run ads I tell folks how good you are and tell my friends to use you also. I sure hope you all stay safe during this virus.

Lori was very courteous and helpful. She was very business like without making me feel rushed in dealing with the renewal. The phone call was short and friendly. I would definitely want to have her deal with any problem that I might have in the future.

I'm a long term user of Total Defense ~ mainly because of superior customer service, recognising there are other suppliers with bells and whistles I don't need, but this product just performs and meets all my expectations. My issue was an upgrade of software during renewal of my multi use license, for some reason a conflict prevented Windows software from deleting my old version, a few emails back and forth and Lori and team had my issue resolved and the new update installed and running smoothly. Thanks team.

Today I had the opportunity to work with Lori on my rebate for Total Defense and she was so help. She gave me a 1 time opportunity to be able to do rebate by mail. She was very nice on the phone and replied to all my questions right away. She is very professional and pleasant to work with. Thank you again Lori.

Lori was very helpful and informative! I always recommend Total Defense to my family and friends. I have had Total Defense for several years and have never had a computer crash. Before I worried about it because with Norton it had happened twice. Now I don't even have to think about it.

I was unable to activate Total Defense. On screen message was "invalid product code". Representative fixed problem immediately. Also advised me how to add mobile devices to my account. She was very courteous and professional. I would definitely recommend Total Defense to my associates.

Lori was really helpful, she made sure to walk me step by step on what I needed to do to email the rebate. She also assured me that it was okay for my moms Maiden name to be on the check. I would definitely recommend her to everyone!

When I called about the problem, I was treated efficiently and courteously by Carlos **. I am satisfied with the service that was very professional. I could after the customer service verified my account, he sent me an email with the link, I could update the account.

Very professional and helped resolved payment issue. The young man quickly help me understand what went wrong and how to correct it. I mistakenly input the wrong expiration year. Great service. I appreciated his knowledge and help to resolve my issue quickly and efficiently.

Lori helped me over the hurdles of installing antivirus for my Mac. She was so very patient working with me. I had been having problems with the installation and she found the problem and help me finish the install. Hope she gets employee of the year, she does in my book.

Within minutes Larry ** had removed the automatic renewal due to the lack of a computer. This gave me peace of mind. Thank you. This fast action continues to represent the company well particularly since this is Saturday, January 2.

I don’t own a printer so I wasn’t really sure how I was going to be able to get the rebate, but I emailed them and they promptly answered me. Lori said it was no problem and I sent photos of my receipt and she helped get me my rebate! Thank you!

I purchased a new year of Premium Internet Security, however, my software still expired and I was without protection. But after emailing support@totaldefense.com they got right back to me with simple instructions on what to do. Voila! I'm back up and running. And they even responded on New Year's Day!

This is good. I appreciate this product but salesman where I bought this product they are not good. They don’t help me but Total Defense they are very good. They help me. I appreciate specially guy Denel. Thank you very much.

Danial was Very knowledgeable, very friendly, and helpful. He help us understand why we couldn't download Total Defense to our new iPad. This our first ipad and it didn't come with any information. Thank for all your help. We really like total defense which is on all of the rest of our computers.

I'm one of the now most likely few customers still left who has gone through a life with first "VET" Anti software, by the reason of it was an Australian product. (I live just outside Melbourne, Aus.), so wanted to use a local product. Then as it became "CA" stuck to that, and now as "Total Defense" and I'm still here. Several times those products have helped keeping my computers safe and healthy, and a couple of times when something has gone astray in various ways, a quick request to Customer assistance has been quick and effective. I, as a former computer shop owner cannot recommend this product highly enough. Merry Christmas, Happy New Year to all, and stay safe. Cheers, A.K.L.

Turned out to be very simple. Your tech gave very easy directions and I am an older person(67) so sometimes tech talk does not come easy. Thank to you Laurie for making it clear. Too many times Companies tech teams don't speak clearly or in terms that most people can understand.

My laptop with Total Defense (TD) had failed (for other reasons). The computer service place that replaced it uses another anti-virus so did not load TD. I needed to stop the automatic renewal of TD. Laurie ** provided prompt and personal service for this. A good job.

Everything went smooth, customer service rep Lori was great, she is an asset to your company, very polite and very helpful. Everything was resolved with one phone call and one email. Pleasure dealing with Lori. The product is also great. My son loves it on his computer.

I purchased subscription renewal day before. Had trouble re-installing with new subscription. Called and Carlos guided me through efficiently, was patient, professional, and even noticed my double purchase which was something I did not need and thought was going to fall off my cc or else I would've challenged the second charge. Very quick, super easy! Thank you!

I had bought software that was not compatible with my computer. Lori ** was able to answer me and help with customer support via email which I preferred because I do not have time for phone calls. The matter was resolved in a matter of one day. Truly appreciated.

I received a response to my situation almost immediately. Once I took the steps described to me, all went well. The support technician was extremely helpful. I kept getting a box that said I needed an activation code. Actually, I did not need an activation code. I just needed to follow the instructions on the proper way to download the installation file.

A quick response from Lori regarding my query, with a follow up email on how to fix it, then a further follow up that all was well. Thank you Lori & thank you Total Defense from a happy customer. What more can I say.

Daniel was very helpful and hold time was also very short. He directed me on how to install the program in my computer. I for some reason thought I already had the program installed. Daniel also directed me on how to get rid of files that were not needed in order for the app to get installed. Excellent customer service and really nice!

I have used Total Defense since before it was called Total Defense, back when it was called CA. I have also used most of the major antivirus software, like Mcafee and Norton, and Total Defense is superior by far. It has continued to work flawlessly on my various PCs. You never know it's there until it pops up to warn about a threat. Typically the only time I have needed tech support is to take care of licensing issues, at those infrequent times, the support has been excellent, friendly and fast, including this time. I recommend this product every chance I get.

Carlos was super helpful and accommodating. He was able to quickly process my refund on my subscription to match the sale price. Everything was handled in a matter of minutes without any issues. A quick and easy follow up phone call compared to my 1st call last week.

Lori was very helpful with everything I needed assistance with. Even through emails she got back to me in such a great amount of time. She explained everything to me so well. She's very patient and again helpful. Thank you for your assistance Lori.

I needed to update the credit card details on my account to renew my annual subscription. My subscription is on direct debit but I had a new card. Dan was efficient and very polite. My call from Australia was answered promptly. Thank you.

My Total Defense scan was stopping mid-scan so I decided to look for a software update. I found the update and downloaded it but the new software required my activation code. Lori ** at TD sent me an article that was helpful to re-sync my account. I followed it, it worked, then scanned my PC and all was good.

Not all devices with the app installed were being displayed, but after a few tries problem was fixed. Device no longer using app was removed from list. Interaction with staff was very good. Very responsive to my issues. Thank you.

I had difficulty reinstalling Total Defense on my desktop, I downloaded the anti-virus software from the wrong site and was unable to activate it, being a Mediacom customer I contacted support at Total Defense and Daniel sent me the correct link I downloaded it and everything is now working correctly. Thank you so much for the great customer support Daniel.

Very helpful and very kind. I wasn’t sure how to fix my as it was not working for a couple minutes. Helped me quickly and efficiently. I got my into my account and clean my mac right away. Definitely would recommend Total Defense to others.

I was extremely satisfied with the service that Laurie ** administered to me. I explained the issues I was having and Laurie escalated the issues, in order, to resolve them. It is rare to come across service of this caliber in 2020. Thank you again.

Carlos solved my problem and secured a rebate that had been denied. Excellent job, professional response, a credit to his company. I would not hesitate to recommend him. What else is there to say? Nothing I guess. Good day to all.

I purchased Total Defense with my grandson's computer on July 31st. I sent the rebate in twice but each time no one could find it. Lori ** worked so hard on this for me and got it solved! She really was great!

My experience with Laurie **, the representative addressing my issues, was nothing short of fantastic! She was professional, knowledgeable, and very patient. Her instructions were clear and worked as described. Through the years, I've been on many customer support calls and this one is, by far, the best I've encountered. Many, many kudos to Laurie!!!

I thought my rebate expired when I bought it from PC Richards, but I called the support team and Lori helped me claim the rebate. It was very easy to follow and she told me the steps very clearly with thorough steps. It was an easy process and I got my money back. Thank you!

Lori was very helpful with my subscription. I thought it was time for me to renew but she, "You have more time and it’s April 2021." We both laughed. I really have been very happy using your products and I have received alerts from the protection ware.

Daniel was very helpful in instructing me with App and I appreciate it. Thank you for being patient with me in this process. Thank you and have a wonderful and safe holiday. I would recommend this to my family and friends.

A very quick response to our questions. We are very happy with the results of Total Defense. Very easy annual renew and excellent protection against all viruses or spyware. We will recommend Total Defense to all our friends. Price is very moderated.

I requested information about TD showing as needing registered on my Wife's laptop. Tried several things with no improvement. Asked for help on the TD help site. Lori ** of TD replied with the the answer I needed very quickly. Thanks again for getting my wife's LT protected.

Carlos was very knowledgeable on resolving my problem. Very respectful as well as polite. Said if I had any more problems feel free to contact them. I would recommend Total Defense to anyone, problem was resolved within a matter of minutes.

TD representative responded cordially to my issue and resolved it in an expeditious manner. The coverage was reinstated and I was able to immediately run a full scan of my system. I am now aware that a system update of my operating system was the root of the issue.

Lori ** was Excellent, Fast & Accurate. I Highly Recommend Her!! Lori was was very helpful, instructed me and guided me through the process to set up my Total Defense Renewal Subscription form. I will definitely consider doing business with your company in the future.