Total Defense Reviews

Lori so helpful in confirming my account ** for my renewal on September 22. Lori was very quick and most pleasant with a voice so easy to understand. Very thankful for quick her quick responses and immediately answered my call. Thanks Lori.

I received an excellent customer service. Mr. Carlos ** sent an email with the necessary instructions to both uninstall and reinstall Total Defense antivirus. I followed his clear instructions and was able to solve the issue I was having with the software.

Excellent customer service... Very happy with the company and each time I have had to re download due to a computer issue. IF I've had to contact CS they have always been a pleasure to work with and immediate in the "fix". Thank you so Much!

The first few attempts to pay for my subscription through my debit card failed. My bank and Visa questioned that the payment was a fraud. After speaking with my bank and Carlos at Total Defense, we resolved the issue and the payment was processed. Also, several months ago the Total Defense protection software kept hackers from getting into my bank account. For this, I am very grateful.

I received excellent help with my rebate issue. I am satisfied. I was afraid that I would not get my rebate but Lori very patiently walked me through what we what to do and I am now expecting my rebate. Thank you very much.

I had edited my Total Defense Account early is September to eliminate the auto payment, cancelling my virus protection. When I saw the charge to my VISA on Sunday, I was very frustrated and confused. I replied to the email informing me of the charge & Lori ** responded and then the charge was reversed. Even on Sunday. How very professional and efficient. Thanks to Lori!!!

I went to renew my Total Defense today, and I had the pleasure of talking with Lori and helped me with the process of renewing. She was extremely helpful, and extremely nice to boot. We could use some more Lori's out there!! Thank you, Lori **

Lori was very helpful. I am very happy with the customer service I received today. I am completely satisfied with Total Defense service. My issue was resolved immediately. I would recommend Total Defense to anyone. I rate this customer service a 10. She was very professional and answered all my questions.

Lori is the best! Very professional and concerned about my needs. I received an email as soon as we hung up outlining everything I need to do. I also emailed Lori today because I had a question adding a device. She responded promptly.

Dan ** was extremely helpful in providing information about how Total Defense works on my computer and what I have to do myself manually. He helped me understand that I will have to into each browser to clear the history and will need to go onto the Microsoft.com website to get update information from them. Please thank Dan for me.

I was having a problem when requesting a rebate online for the purchase of a new laptop. I wasn't sure which numbers were to be entered on the form as the instructions were to enter account number. The only numbers on the form for rebate appeared to be for "Registration". The customer care person who assisted me was very patient and understood my problem. My problem was solved and I am very happy with my experience..

Had to call support as my Anti Virus was not doing updates. Carlos quickly determined my issue and sent out instructions on how to fix it. Downloaded the clean up file and reloaded the software and all is working now. Thank you for the quick response.

I tried to update my payment information but it would not go through. So I made a Customer Care call and got Lori **. She immediately addressed my problem and that was it. Quick and Easy! The title of Customer Care is appropriate named.

Had trouble accessing my account and loading the latest software from my renewal package. Dan sent me a link to update my password and instructions to remove the download which may have been corrupted when I installed it. I reinstalled and had no further issues.

I spoke with Lori yesterday. I explained that I was on hold on another phone and that I was in a rush. Lori listened to what I was saying and she was very efficient. She took my information quickly and accurately. She did all this while being courteous. Thank you Lori

This was resolved very quickly. The instructions were clear and concise. The response was very timely. The product works very well on all devices. Windows and Android. Highly recommend product for new users.

I was having an issue with my subscription renewal. It was my first time calling the customer service number. I was so relieved, to only have to wait a mere seconds to get a person on the phone. The rep I spoke with was named Lori. Very polite, professional and it what made the experience even better was to hear a friendly voice. From dial to hang up, Lori resolved my issue in 4 minutes. Thank you to Lori. Ray B.

Lori was very helpful. She helped me with renewing my subscription. She also helped see the status of my renewal. Lori also helped me update my payment information. She has a very nice way of dealing with customers. She is very knowledgeable and very patient.

I am trying to do what they need me to do, but I cannot remember very long what I am to do next so it takes days instead of minutes sometimes. I am so sorry! If they could just set this up as they once did. But it is just not the same this time. What more information do they need? I can tell them, if I know! I cannot use my new computer without Total Defense. I just found out a couple, 3 days ago that I did not have it.

Lorri thanks for assisting me with my renewal concerns this morning. You were very helpful and patient. I was very happy to get my new method of payment done in a timely manner. Thanks again for your assistance.

It was fast and seamless. Lori was great, thorough and very professional. I had no problem. I don't care for this survey, but I felt that I owed it to Lori for the prompt service. I would, however, appreciate better customer service hours or at least a chat session or some other way to get information when I need it from Total Defense customer service.

I had called customer service and I was talking to someone immediately. The agent I spoke to was friendly and very helpful. He solved my issue super fast in less than 5 minutes and made it so simple. I was very happy with the help I received today, and I would recommend this to anyone that needs a virus protection.

When the new version was installed it slowed my computer down. This young lady was able to help. We paused the computer and unpaused it and that did the trick. She was very patient. Happy she helped with this problem. Thank you.

Laurie was very helpful in explaining the issue with the credit card information and showing me how to update the credit card info. Her help enabled me to renew my subscription. The product works as expected and has kept my computer free from viruses.

After renewing my account I saw that I had overlooked a discount allowance. Speaking with Lori I inquired if this could still be allowed even though I had completed the transaction. She pulled up my renewal event and quickly corrected my error. Thank you for being very understanding in dealing with my request..

Excellent service, speedy response and problem solved. Thank you Larry **...terrific with your assistance. I would highly recommend Total Defense on the basis of customer care alone. The product is great and am very happy with how it works on my system.

Speedy reply even though I'm in another country and a very pleasant experience. Answered my query simply and politely. Will continue using Total Defense for our business in the future. We have been using Total Defense for over 10 years and this is my first email to customer support.

Lori was simply awesome... Best Customer Service call we have ever had.. She was brief... She asked us what was wrong.. We kept it simple.. Lori fixed the issue within 60 seconds of asking... She even linked both accounts together... Lori was well trained... Very respectful... To the point... Great Job Lori and Great Job Total Defense!

Lori was extremely efficient, courteous, articulate, and helpful. My concern was handled very easily and in a timely fashion. She explained how renewing Total Defense would help protect my computer. Graciously, when I said I was not renewing she encouraged me to have some kind of effective protection. Her demeanor convinced me to renew.

I'm very happy to report that I received excellent service and satisfaction from Mr **. He was polite, friendly, and was a great help in solving my subscription problem. Two thumbs up for him and Total Defense, That's all I can say.

I was having trouble activating another computer to my Total Defense account and I emailed customer service. The response I received from Lori ** was very prompt and she solved my problem immediately. She was very helpful and knowledgeable. I have been using Total Defense for many years now and I would recommend Total Defense to anybody who is looking for a reliable Virus Protection.

Carlos ** was fabulous!! My Total Defense was not working and he sent me a link to fix the problem and it is now working. Carlos has excellent customer service skills. My Mediacom was not accepting the link sent by Mediacom and Felix asked me if I had another email and I gave him my other email and the link worked great. Thank You.

She was very helpful, solved the issue quickly, listened to my concerns. Verified information effectively. Explained the issue at hand and how the renewal online system works. Assured me that my payment information was confidential. Stressed that the issue was not a common problem and there was nothing to worry about.

Thanks Carlos for assisting in getting promotion corrected! One satisfied customer! My subscription had ended and I was having trouble with the pricing. Carlos ended up helping me get the right pricing for the promotion that was given me. I'm had received a promotion for 2 years for 47 bucks. When I went to purchase the price went up to 80 bucks.

Lori was extremely helpful and very nice. She immediately wanted to help me and did. I am very thankful for her. She was accurate and really knew how to help me immediately. She was a pleasure to deal with and I enjoyed talking with her.

Mr ** help me place my order explain to me my current product and the and how it compared with a new product help me use my discount code. He did a good job answering my questions. Overall very good customer service!!!

Lori ** the customer service support person was most helpful with my questions and verification that the update was done. She explained a new code was not needed. I restarted and she verified with me that my Total Defense account was working.

Had difficulty adding C/card #. When I tried to input the number I got the notation 'Error has occurred; the same thing happened when your technical Rep. tried. The problem seemed to be with the Bank. Your Tech. Rep. asked me to use a different Card, which I did and it worked.

Lori ** and Daniel ** both got me reinstalled and up and running again. These representatives were very easy and kind and patient to work with. Don't know what else to say. Have been using Total Defense for many years and still a satisfied customer.

Lori was very helpful and efficient. I renewed Total Defense which will expire in Nov/Dec. I changed charge cards and was thorough and quickly done. Asked about installing; when renew will be installed automatically. Pleasant experience. Would not hesitate to recommend Total Defense to family and friends.

My issue was resolved with minimum fuss due to Lori's experience and efficiency in resolving the matter without delay. The service was very responsive to my issue and the process was very easy to conclude my business. Thank you Lori for all your knowledge and help.

Lori was clearly spoken and understood my issue. And was able to solve the issue very quickly. Thank you. I have been using your product for long time and would recommend Total Defense to my friends and workmates. Keep up the good work.

My automatic yearly renewal did not happen so I spoke with Lori, who was extremely helpful, and I understand the issue has been fixed and I look forward to continuing my subscription. Her follow up emails were informative and very prompt.

I was having problems with a message on my Total Defense saying that my system was not in scanning mode. When I tried to turn on scanning it would not do it. So long story short I talked to Carlos ** and he told me exactly what to do to fix this and it worked wonderfully. Thank you to him.

Very helpful and answered all my questions and told me to be sure to call back if I had any concerns or problems. The agent I spoke with was courteous, knew about the product I was calling about. We like Total Defense tune up. Thanks

I had worked hard to locate a proper contact whom I should have reported my trouble. Then, an answer I received satisfactorily resolved my trouble. While, it would be much convenient to me if a local contact is available in Japan.

I would use this service again. I needed to download and install Total Defense Internet Security (Premium) on to a new computer. When I was online I noticed that it showed that my coverage had expired. Two issues were taken care of. 1. Download icon was made available after I refreshed my computer and the expiration was corrected shortly. She spoke in a very clear voice. Thank you for all of your assistance.

Carlos and Lori ** were wonderful. I have worked with Carlos for many years. I'm a very satisfied customer. Total Defense has always come through for me. The customer service is amazing and they always help. Love, love, love

I had the pleasure of working with Carlos ** today to resolve an issue with loading the application on a new computer. Carlos was patient, thorough, and pleasant to work with. A true professional!!!! I am hopeful that if I ever need to contact support again I am lucky enough to have Carlos as my support technician. Thank you.

My computer had recently been repaired, and Total Defense was removed. I needed to reinstall it. As soon as I reached Lori, she quickly and very kindly shared with me what I needed to do. It was a pleasure working with her!

I am very satisfied with this product and the user interface and functionality. I have been using for years and have experienced no security problems at all. I have only had to use the customer service function one time and the response was quick and helpful.

Lori was very helpful and very quick to respond to message! I really appreciated her assistance. She gave me directions on what to do and I was able to complete. I am not very savvy to these things. I am more old school trying to adjust. Appreciate her help.

After making 3 calls / Carlos ** (Total Defense) is the greatest. Helped me with all my problems. Thanks very much. Was getting very frustrated. I kept downloading and nothing was happening, just black screen. Thank you. Thank you again. Carlos is the best.

Was very kind helping me. Thanks for the support. I would recommend it always. Thanks Lori for the help you done and your time that it took to have arrange everything in order in my laptop. That was a great work.

It was more that a week that I was having a hard time to renew my subscription, when I decided to contact consumer services Lore ** helped me in a professional and prompt manner solving my renewal problem without any incident. Thank you.

I have purchased "Total Defense Ultimate Internet Security" few days ago. I have installed it on four Windows notebooks and on three Android smartphones. The problem was that I was not able to see the Android devices in the Dashboard of "My Account". I have pointed out such a problem to Total Defense Customer Support and it has been solved in a short time by Daniel **, Customer Support Specialist. Now, everything works perfectly and I see all devices both in the dashboard of My Account and in the application. In conclusion, I can say that the product is very good and the assistance to the customer is very valuable.

Lori was very polite and knowledgeable and she took care of my problem immediately. I received an email to replace an expired credit card and she was able to pull it up and change it to the correct card very quickly and efficiently.

Lori was extremely helpful in upgrading my subscription. It was very quick and she provided exactly what we needed, providing a great deal. The phone call did not take long, only having to hit one option and getting to Lori right away. It couldn't have been easier. I rarely provide survey feedback but happy to do so for such an easy experience.

Lori understood my problem in being unable to renew and quickly found and corrected the account. Within minutes I had logged in and renewed my yearly subscription without difficulty. Wish all tech issues were so easily resolved! Thank you!!!

Larry ** resolved my issue over yearly subscription cost. Very happy with response time and helpfulness. Hope I get Larry again if any more issues arise... Hopefully not. Very happy with your product. Been a customer since 2010. Never had a breach of security. Cheers. Kind regards Greg **

Lori was friendly and knowledgeable and was easily able to quickly lead through the solution to my question and problem. She listened to my issue and took care of all of my questions and issues that I had. She is an asset to your team.

My representative was ABSOLUTELY wonderful!!! Thank you sooo much for the excellent service. My problem was resolved & I greatly appreciate the help with resolving my issue. I will definitely buy Total defense again. Thank you again for the excellent customer service that I received. She’s definitely an asset to your company!!!

Lori is EXTREMELY knowledgeable! My questions were answered accurately and quickly! I renewed and upgrading my package with total defense because of her expertise and recommendation! Lori thank you again and moving forward I hope your company acknowledges your worth and efforts as an outstanding employee!

I had just done a update but once completed Total Defense would not scan. Sent an email to tech support. Because of international time difference there was small delay in getting a response but the reply email told me what to do and it worked first time and solved the problem.

I sent an email for a refund and cancellation, and they responded within minutes without any complications. In the future Very, it would be good to notify people that they have an automatic renewal before charging their account because I was not prepared for it. Very helpful response team, thank you.

Answered precisely, clearly with satisfactory resolution! Knew exactly where to guide me to resolve my license renewal issues and able to confirm that my payment had been received. Total Defense has always been there for and responded to any inquiries professionally! I would highly recommend Total Defense to others.

I paid twice for coverage and didn't get any. Wouldn't load. Daniel was very helpful and informative and answered all my questions, professionally and patiently. You're lucky to have him. My problem was resolved this afternoon as the funds were returned on my PayPal account.

Had to get a new hard drive for my computer, so I had to redownload product. Carlos ** was very helpful and guided me to the area I needed to be to download my product. I would recommend this product to my friends.

I initially called TDS 7/29/21 and spoke with Carlos about the subject of transferring service when my new computer was installed. Suggested I call TDS when computer was received. Spoke with Lori ** 8/10/21 who was very helpful with the procedures to set up an account in an email. Encountered problem and called back and spoke with another Lori (Sorry I did not ask her last name.) who patiently helped me set up the account and password. Everyone was professional and very helpful. Thank you for your excellent service and patience with me. Dean **

Lori was very helpful. Her customer service was exceptional. Your company will sure be very successful with employees like her. She was on top of all my questions and answered them quickly. I will recommend your company to my friends. I have been a customer for 5 years and am very satisfied.

Called support. Picked up quicker than expected. Carlos ** diagnosed problem quickly and sent link. Took the video overview, uninstalled old and installed new program a lot quicker than expected. Will recommend Total Defense to all my friends. HATS OFF TO THE TEAM AT TOTAL DEFENSE!!!! A wonderful experience. Joe G

Lori was great and was able to direct me on how to fix the problem with the download she sent me. She was very good at explaining why I couldn't download the current malware upgrade and fixed the issue. I am thankful to have had her on the other end of the line.

While tracking my rebate online, I read that it was not qualified for a rebate because I didn't provide the original UPC symbol. Therefore I called and Lori was kind enough to check for me. Since my computer had an installation she was able to override and process the rebate. I appreciate Lori's help with this. Thank you.

Very helpful and quick to rectify the problem. Have been a customer since 1999 and only had a few times that I needed to contact them. I highly recommend them to keep your computer and other devices safe. I'm an overseas customer.

Resolved quickly and was very stress free. Every issue was addressed and fixed. Lori was very helpful and made sure that any problems I was having were addressed. Great product, I have had really no issues in the years I have had Total Defense.

Lori was extremely polite and helpful. It was a true pleasure to talk with and find me an answer in under a minute.. The problem was taken care of the day before. The bank had originally blocked the payment thinking it was a scammer. Thank you again for everything. Dave

My husband purchased this months ago but I had not downloaded it. Lori fixed the problem when it kept giving me an error message. It would not download. My husband was frustrated. Once I got the link fixed the steps were easy and now my laptop is protected. Thank you Lori **.

To whom it may concern, I would just like to say that I had an excellent experience with customer service. This is not the first time that I’ve had such a wonderful experience with customer service. I would highly recommend my friends and family install this product.

Customer service was fantastic and resolved issue immediately. This software was recommended from the store who sold us the computer and based on the customer service would highly recommend it to everyone in the market. We feel the new computer is now secure and appreciate the help we received.

Dear TD, Dan ** helped me update my virus protection and answer my billing questions in a clear and understanding manner. I couldn't have done it without him. He was polite and patient with me and got everything done. I'm very happy. Sincerly, Andrew K

I spoke to Lori via email about my account and she was wonderful! Very professional, kind and helpful! And also responded in a quick and efficient manner! I needed help with my account and she was great! She also offered me a great deal and I am going to be contacting her again in the near future because of her professionalism!

I have been using your product for over 20 years and have found that it keeps my computer clean from viruses and malware free. Also manages the performance very well. On the rare occasion that I need help you provide excellent service. Usually a Microsoft problem that an update fixes. Thanks once again.

I worked with Lori ** when my program stopped working. Lori directed me how to make the changes needed to get the program working again. She was patient with my many returns asking for additional help... I am not a techy kind of person. Thank you Lori.

Accidentally double charged myself so I called to have resolved. It was taken care of quickly and very professionally. The product I have is very affordable and takes care of my 5 devices and have not seen a virus get through.

Lori was able to guide me in fixing the situation by uninstalling Total Defense and then downloading total defense. l found Lori to be very pleasant and her instructions were clear and easy to follow .Good to know that l can rely on backup if l have any other problems.

Carlos was very helpful in the uninstall TD process; however, I had to call back later to seek the help of another tech support person to complete the download. Carlos was very patient in helping with this problem. Thanks so much!

Your representative walked me through a few simple steps to restart the app. She was friendly and non-judgmental about my lack of skills. Very much appreciate being able to talk to a person and not a computer.

On receiving the Pop Up Advice re offer of free upgrade I didn't activate it as I had no prior advice from you that it was available and would be sent via a Pop-Up advice. Therefore, I assumed it was a scam. As a result my protection ceased. Unfortunately, the time differences make it difficult to communicate, but Lori has gone out of their way to resolve the issue without of hours assistance. This has been most appreciated. In future with changes to the software it would be wise to provide prior warning.

I was offered the chance to add antivirus protection at Brandsmart upon purchasing my laptop. I thought it was a good deal and decided to add it to my purchase (especially when considering it allows up to 10 installations). I was greatly pleased when informed of the rebate offer. When I got home I went to claim it; however I had some trouble sorting out all the information requested. Daniel ** from customer service was very helpful and attentive with all my doubts. 10/10 would recommend purchasing from Total Defense if you’re looking for an antivirus.

Lori ** did a fast wonderful job helping get my laptop back in security mood, Keep up the good work. She knows what's she is doing. If I ever need help again she will be the first person I call. Very SMART. Thank You very much.

Low rating is for product; not for your Techs. Techs get 10 stars! 1) Mix-up in codes: Store gave me a package from a Total Defense Premium already registered/downloaded by another customer on same day I purchased same product. 2) Lori ** and Carlos of your Tech Center both patient, professional and accurate in helping. Problem with Total Defense portal changes, exacerbated same. Numerous calls ensued. Recommend a much easier way to install product. Was using a new tablet and found info on screen confusing. Had to call for another site to show my device as it didn't show on profile/dashboard. Have installed numerous protections on computer in past; never took more than 15 mins. Will not renew this. Between store's mistake (only discovered next day when I spoke to Lori) and problems with download, spent approx 4 to 5 hours on this. But .. Kudos to Lori and Carlos for all their help. Nothing was their fault.

I am a total computer novice and Carlos did an outstanding job of addressing my problem. He was patient, thorough, communicated well and I was completely satisfied with his efforts. When he was done I not only had the defense I needed but I understood the nature of the problem - that being the way Staples loaded a program on my machine and then did not make it easy to renew the same product. If, as Carlos said, my issue would be solved if Staples had an account with you, I hope they do so as what I ran into was confusing to say the least. Great job Carlos!!!

Manager Lori ** was outstanding. She resolved my issue. Lori was professional, courteous, friendly and PATIENT. She is very knowledgeable and skilled at her profession. A definite asset to your company. Thank you Lori. Note: Lori has resolved issues for me in the past as well.

My Autorenewal did not work so I contacted help desk, Lori was excellent, identifying the problem through the Ireland payment arrangement. Lori explained my payment details dropped off due to a change in format (I believe). This was quickly fixed which allowed me to renew my subscription and continue - customer from back when it was Vet, then Computer Associates, then Total Defense.

I didn't receive my rebate and I called to inquire about my refund. Lori was very helpful. Great customer service! She was very polite and very greeting. Good experience and I appreciate the help! She is a great customer service representative.

I was surprised to see an email from you today that my Total Defense was being renewed and had been charged to my credit card. That was the only reason for my call. The technician was very polite and helpful.

Been using this product for a number of years, reliable product and the times I have needed support from the Total Defense team it's been there. Recommended to anyone looking for protection against virus or malware.

I had excellent customer service. It was polite courteous professional and I would highly recommend Total Defense to anyone I know. The issue I had was responded to promptly and they resolved the issue with utmost diligence. Keep up the good work.

Lori helped me out a lot. Gave me the opportunity to have my rebate accepted. Never knew I had to Mail it Lol but it's Done. Thank you. Very Much appreciated. It was a Pleasure having a Chance to get it done.

I purchase the Total Defense at Brandsmart and quickly completed the instructions to receive the rebate. To my surprise, it was denied due to not receiving the original UPC code. I kept the original product just in case because things get lost in the mail all the time. I emailed in and Lori ** approved the rebate with no issue. Thanks again.

Contacted customer service with my problem and within a very short space of time, I received an email with the cleaner program to use and reinstalled the latest program. Rebooted the computer when told and the full system scan worked. I’m very happy with the fast service to solve my problem and can highly recommend Total Defense to everyone.

Lori was very helpful and efficient. She solved my problem in a matter of minutes. She was also very personable. I was getting the message that my protection had expired when it hadn't and Lori took care of it for me.

I recently received auto-renewal charges from Total Defense and a competitor that was much more expensive. When I reached out to Total Defense customer service, their representative, Lori **, was very patient and super helpful in clarifying their charges, and providing a link for me to cover my other devices under my current subscription. That's going to save me a few hundred dollars once the other anti-virus subscription is cancelled. And I can cover 8 more devices as well!! This is FABULOUS! I don't know how I forgot such an awesome perk! Thanks, Lori!! PS- I can't even get through to the competitor's customer service-- I guess there are a lot of people calling to cancel.

I have been with Total Defense now for a year and have enjoyed their services provided. I had set up auto renewal and called to make sure that was going through. I spoke to rep Lori M. and asked if there were any specials going on to reduce the price and even though no specials weren't available, Lori credited my account $21 for having the plan. She was friendly, knowledgeable, and courteous and the whole transaction took literally less than 5 minutes. I would recommend Total defense to anyone looking for a great computer defense and a great support team!

Having discovered that my anti-virus program was not working I contacted Total Defense and worked through the problem with Larry ** and then Lori **. At all times I was impressed with their prompt response and their ‘easy to follow’ instructions which resulted in the problem solved and the anti-virus program up and running. Most grateful for for the assistance provided.

An automatic update of my Total Defense software resulted in the virus scanning function not working. I emailed the details of my problem to the Support Desk who responded with a solution in less than 24 hours. Laura from the Support Desk recommended a solution which included a link to the Total Defense website. The link worked and the rest of the recommended solution fixed the virus scanning failure immediately. My virus protection is functioning beautifully.

Above and beyond service... professionalism and patience for many years of use as protection. This product and the company is the very essence of esprit de corps. I often tell people about Total Defense when they complain about their computer problems... Capt. K.

I bought an antivirus for Mac online before the one I had expired, apparently I had a subscription and my card was charge twice, so I had to call customer service to get my refund back and the person that answer me was really helpful, which I appreciate a lot.

The representative was extremely helpful and efficient. She resolved my rebate issue and was thorough. I originally called to check on the status of a rebate that I had previously mailed in. She was able to quickly locate my account and describe to me the issue and then proceed to resolve it.

Very satisfied with the handling of my account. I was curious about a item on my bill, but was assured of the accuracy of the charge. My Associate Ms. Lori ** was a great help. Total Defense has given me a great peace of mind in the times we currently live in. Thanks, SM.

My wife's Cell Phone Total Defense app did not automatically update after subscription renewal. After my email re this Lori came back quickly with a solution, most satisfactory. Lori has been very helpful the few time I have contacted Support.

I was having difficulty with overlapping subscriptions. Lori was very helpful in assisting with the bind I was in! Her solution was perfect and greatly appreciated! She offered me a discount when it is time for me to renew next year.

Spoke with Lori Magee when I realized my account was protecting a laptop that I replaced a couple of years ago! Needed to update account to protect my new laptop and wanted to change credit card used for auto pay. Lori walked me through the process and with her help I was able to easily do it. A pleasant surprise to deal with a competent professional who spoke clear English! She was great and I'm very happy because of her excellent service.

We had 2 antivirus security on our computer so we are cancelling Total Defense. Was very pleased with the help I received from Lori **. Very prompt and helpful. Would certainly recommend the customer service at Total Defense to a friend. Thanks.

I had an issue where my subscription renewed but the Total Defense App on my computer didn't recognize that. I contacted tech support, and Lori ** helped me fix it after just 2 brief emails. They responded quickly to each email and were very nice and helpful.

THANK you, your customer service agent Lori ** was OUTSTANDING! Made your company look good! Very knowledgeable on your products and positive about the company she works for, I picked that up about her and unfortunately that is a lost FACT in America today.

Lori was EXCEPTIONAL! Thank you! She listened and showed great patience with me as I explained the issue. She made me like she understood and everything is going to be ok!! These days such a thing is rare. She spoke well and clear and she was easy to understand, another rare thing these days.

I had contacted you email for assistance with getting my mother's tablet updated with Total Defense. She had a new device and could not get it to load. She was overwhelmed by the whole process and spent the previous day on the phone with no solution. I received a prompt email response from Laurie who was extremely attentive and she walked my mother through setting up on her new device. I would like to acknowledge Laurie for her diligence and patience and her customer service skills. She was extremely helpful and my mother is very happy. Thank you and please make sure Laurie receives a commendation for her dedication.

I would like to thank Lori ** for her assistance in sorting out my account. Total Defense has been my choice of software for a long time as I know I can rely on the technology to protect my computer from hackers. My new computer came with Nortons, which I deleted. I recommend TD to all my friends.

I have had Total Defense about four years. My experience using Total Defense has been positive. In addition to the automatic email reply during non-business hours, I get a response from a person at Total Defense. The few times I called I was able to speak to a person; usually Lori or Carlos. Both very helpful and polite.

Lori was very helpful and courteous. She explained what I wanted to know very clearly. She understood what I was talking about cause sometimes I don't make myself clear, when I'm trying to express myself. She had a lot of patience with me. All representatives should have the time and patience she has.

Took care of my issues immediately with confidence and a pleasant demeanor. There was a billing question from an old system and it was not communicating with the updated system. Lori took care of everything on the phone and advised me how to renew next year.

I received a message stating that my Total Defense subscription had expired. However, Total Defense is part of my paid package with Mediacom, and my account is in good standing. I first tried contacting Mediacom, but no techs were available over the holiday weekend (although they promised to have one call). There was no call. I then reached out to Total Defense customer support by email. Lori responded and supported my inquiry in a timely manner. I was so grateful and relieved to have her help.

I've used/recommended/specified Total Defense & predecessors for many years. Does its job well without getting in my way. Haven't had malware issues. Will continue to be my security solution and it just keeps getting better with great, responsive US support.

Lori was excellent as per usual. I have always had prompt responses to my inquiries and issues from Lori over many years. This time I needed help with a problem with a "full scan" not being able to be performed after a free software update to v. 13 (Total Defense Essentials Anti-Virus) on 30/06/2021. I sent my email inquiry off late at night (Australian time), and received a reply about 30 minutes later. I was expecting a reply the next day, so I was very impressed with the timeliness. The prompt service enabled me to follow some instructions about producing a pc log to send to Lori for the Total Defense tech people for investigation.

Lori ** at Total Defense was very pleasant, knowledgeable and she has good communication skills. She explained what I needed to know, helped me update on my end and after everything was done, she wished me a happy 4th! Thank you very much and I wish her and all at Total Defense the same!

Lori was cheerful and able to solve in 20 seconds the issue that I had been staring at for fifteen minutes. The second call was equally pleasant and successful. As you might have guessed, I am not the most comfortable person with computers. On the other hand, textile fragments, up to 4000 years old, no sweat.

There were some minor subscription renewal issues. One was my error in inadvertently doubling up the renewal, and the other was a software glitch preventing my android tablet from updating. These were both promptly and courteously resolved by Daniel **.

I called in to address my concern with automatic renewal. Rep answered all my questions. Rep understood my needs. Rep retained my business by offering me 40% off although there is currently no promotions for the package which I enrolled in. I am satisfied. I need to keep up with ongoing promotions of the membership I am enrolled in.

The protection program is reliable, the service is good with full information and clear guidelines, it is very easy for customer to use. I feel confident when using the Total Defense. Thank you very much for your time and support.

I have used Total Defense Internet Security since at least 2014. My subscription was due to automatically renew towards the end of June, 2021. Unfortunately, the renewal failed. I reached out to Customer Support who promptly sent me a link and instructions to manually renew and re-enroll in the auto renewal service. However, the renewal installation got corrupted. I once again contacted Customer Service who again promptly replied with links and instructions to uninstall the product and download and install a new version. This all went smoothly and I have now run a full scan and my PC is secure. My thanks to Total Defense Customer Service for their prompt responses and easy to understand instructions.

Keeps asking for money for total protection. How do I know if installed correctly. Says Protection Disabled and when I click on Enable Protection, says I need to upgrade to Total AV Pro and when I click on activate, wants money says I only have 8 days of protection. Most frustrating experience ever. If not for the very nice people who have worked with me, I would cancel my internet.

I reached today to get help with installation of my virus protection on another device. Lori ** was very helpful and knowledgeable with the issue I was having. I had the virus protection for many years and would recommend to family and friends. I work from home so it is very important to have the protection needed when solely depending on the internet for work. Thanks.

The representative clearly assessed my concern with clarified instructions on the needed steps to take. Although I'm not sure why if we had a current payment it did not show on one of the phone devices that was a concern.

The young lady helped me to activate my renewal. She was very professional and quickly took care of my request. I always find this professionalism every time I call Total Defense for their assistance and I would recommend this product to my friends.

I called this morning because I was having a problem with the activation code for my mobile phone and Daniel resolved my problem quickly. It was a pleasure to speak with Daniel who was totally professional, helpful and pleasant. He fixed my phone issues fast and also help me with a refund. He is a total asset to your company which I have used for about eight years. Your customer service department is excellent and I will continue to use your company.

Dan was not rushed. He gave easy explanations to an elderly, nontechnical customer. I felt confident when dealing with him. I did not understand the Microsoft S status. He explained how this affected me and your product. I have not used the new computer very much yet, so I do not know the value of your product at this point.

Lori was great. She was kind, helpful, intelligent, and supportive. She was very patient in trying to figure out what the problem was (interpreting emails and messages that had shown up on my computer from TD, figuring out whether you had me under two different email addresses, and figuring out whether I had in fact paid!). She also cleared up my questions about which computers in my home were covered, and how I could add another one. Thanks!

My Total Defense would not update. It kept saying Buy Me. I had already renewed. I called your help desk and spoke to Carlos **. He asked me several questions about my problem and came up with a solution. He sent me an e-mail to remove my current Total Defense. He then sent me another e-mail to reinstall the new version. I followed his directions. After reinstalling the new version and putting in the code everything worked fine. He did a great job. I wish to thank him for his help. Dick

Email communication with Lori. I received a fast reply and helpful instructions. Thanks for providing professional and timely service Lori. The design of the application interface is not intuitive for applying a new product key to an existing installation of the product.

The Total Defense App disappeared from my computer. Must have been deleted by another App. Mr. Dan ** was very patient, very understanding and very technically knowledgeable. He really took care of my problem and concerns. Thank you so much, Dan.

Lori ** had great customer services. Helped me out with needed information I needed to send to renew my rebate. Very polite and patient. Very lucky to of had her help. Would 100 percent recommend Total Defense to any friends and family.

At 12:30am Australia time I was greatly relieved to have prompt and very professional service from Lori **. As our time difference is so great it makes a big difference being able to have any issues rectified in very quick manner. Lori did an amazing job and I can not speak more highly of her 5 star customer service. Lori you're a credit to the Total Defense Team! Thank you???? I will continue to use total defense as it’s a great product but also with customer support that’s top quality!

When renewing my subscription I was having a problem. Carlos walked me through what I had to do to resolve the problem. Carlos was very knowledgeable on how to solve the problem. Hood job Carlos than you. I would recommend Total Defense to all of my friends. Now my computer is all set to go. Thank You again

I received a notification that my account had expired and was concerned that my computer was no longer protected. I contacted Total Defense. Dealing with Lori ** was a pleasure, she answered my questions and resolved the matter quickly. She is an asset to your organization.

My renewal did not download properly. After contacting Customer Support. Carlos ** emailed me with solutions that solved the problems and I was very satisfied with his service. I can find my way around a computer reasonably well but don't consider myself an IT expert. Carlos helped to advise me with easy to understand instructions.

Laurie was a big help with my issue of the full scan working slowly. And was was extremely patient with me. I would definitely recommend Total Defense to friends and family. It also was a quick for Laurie to come on the phone to help me.

Lori was very courteous and super efficient - in resolving my issue. She knew what was exactly needed to get the job done as a lot of times that is the real key that is missing. Overall the total experience with Total Defense has been wonderful.

I would just like to say that your customer service is the best ever!!! From the first day I called I was just amazed how you treat your customers. I was able to connect immediately with someone to speak with and the people are so courteous!!!! and helpful. You guys should win an award for this!!! I wish everyone was so great!!! Have a great day!!!!

I reached out regarding a rebate that I was entitled to. I did not submit the rebate in a timely manner but when I purchased it I was never told there was a time frame for submitting it. There was no problem. Carlos took care of it for me and I am grateful. Now I can continue to recommend Total Defense to friends and family. Thank you!

I purchased the Total Defense System, and was unable to register it as it indicated that the product code was expired. I called and spoke with Carlos who was very efficient, professional and helpful with assisting me with getting the issue resolved. Thank you very much!

Laurie ** was fabulous and a delight to speak with! She handled my request to cancel service efficiently. Should I need Total Defense service in the future, I would not hesitate to call or recommend you to anyone. Thank you for providing great service.

I realized I had been scammed by another company and was upset to learn that I had not been covered for several months. Lori was very helpful with my renewing with Total Defense and very cordial. Thanks again. Bye for now.

Lori was very helpful in answering my questions and offering a great solution to my Anti-Virus needs. I was looking for a solution to cover 6 computers and I am happy that I was offered the ultimate internet security product at a competitive price. I have been a long time Total Defense subscriber and am very happy with the products, reliability and customer service.

I have Total Defense through my cable provider, Mediacom. Suddenly my subscription was ended even though it is provided free through Mediacom. Lori helped me get it back over the weekend. Not sure what happened, but reinstalling fixed it. Thank you.

Excellent tech support. Dan was excellent, very knowledgeable, a good communicator and kindly patient - he helped us become better customers. Dan has real patience and has the gift that makes you feel like you are family. He seemed also to make our problem his, He is the type of personnel who is a natural educator/supervisor. Many Thanks, Ben and Karen **.

Great experience with the customer agent Lori ** from Total Defense Fulfillment Center, showing kind and very effective skills! I strongly recommend this service to all customers in needs of good, effective and rapid service. Thank you for the great job.

Carlos was patient, understanding and kind. Greatly appreciated his help and professional service. He listened to my needs and responded with respect. He called me back after the program was installed, always making sure everything was cool. I’m very grateful.

My Total Defense antivirus software expired on my MacBook last week. I renewed my subscription for 2 years and followed the instructions to install it, but it didn’t work. I tried several times but it still did not work. I then called the service number and was treated very well. They updated my version of antivirus software and it works. I also purchased by accident the software for PC but I don’t have a PC. I was given a refund now as well. Thank you for the great service.

My Total Defense license is set to renew on the 6th of June 2021. I did not know if the credit card to be used had been updated with the new expiration date. I called customer service to check on this matter. The agent was friendly and courteous and I found out that the card had been update. I have used the product for a number of years and I am satisfied with it.

My credit card had been renewed and so the auto-renewal was not available for my TD account. Lori suggested to renew through logging in on my account, selecting "subscriptions" and "renew now". It worked and what I really liked was that I have had queries before and also been assisted by Lori. The consistency of longer serving staff who know how to help is appreciated. Thank you.

Renewed my subscription but it failed to update on my phone. Kept telling me my subscription is out of date. Emailed your support desk and they responded quickly with the advice that I would need to log out and log back in again. This worked so everything as it should be.

Total Defense is an excellent anti-virus. I use it on my Android phones and my laptop. After having a malware detected on my laptop, Dan with Total Defense helped me every step of the way to get my issues resolved. Thank You Dan for you Excellent customer service and support. Would recommend this product to a friend!!