Total Defense Reviews

Lori was absolutely terrific. Decided to renew for 3 years because of my interaction with Lori. She was extremely kind, patient, and knowledgeable. Thanks Lori for your assistance. I am please with Total Defense.

My name is Tania ** and I called in today seeking help with an email I received. Lori was very helpful and knowledgeable with everything I needed. She sounds like she is most definitely a huge asset to the team. Thank you again!

Lori was so nice & professional. She called me by name and explained to me that my card I had on automatic renewal was processed. I explained to her I keep the minimum in that account and it zeroed my balance. I was embarrassed but she handled it so nice. "Give me one minute and I will take care of it," so she did the refund and then politely asked me for my new card. Please tell her thank you for me.

I have problems with the time it takes for new Total Defense updates to be downloaded to my computer. I sent and email to total defense and Larry responded trying to determine why this was happening. He quickly gave me some suggestions and even went as far as to get the engineering team to evaluate the files from my computer trying to help. I have followed the recommendations and have updated my total defense version and will evaluate what happens going forward. Larry and the service he provided was amazing. You don’t find this kind of service and care often these days! Give Larry a raise! He deserves it! Thank so much!

Problem with downloading Python libraries. The old TD Suite was interfering with registry path in Windows. I contacted the hep desk. The response was great. I received a solution very promptly and it worked. I am very please with the way this was handled. Many times when one subscribes to software product licenses online one gets the feeling, when asking for help, you are a burden to them. This was not my experience with you guys, I felt I was treated with respect. Thank you.

Lori personally gets 5 stars but I’m not to happy with the program as whole because as a consumer I feel the product is not ensuring the proper protection on my computer. I would like to know that tech support actually helps out but I don’t always feel that is the case with Total Defense. However, since this is the only viable company which offers a decent price, I decide to try it again for another year.

My support agent was Dan, he was knowledgeable, friendly, well mannered, and professional, Dan was patient and quiet a guy, he makes this looks like a piece of cake, would he had me so laughing because I was having a bad day, thank you Dan, you are awesome.

I had an issue with my rebate. I called in not thinking I would get to talk to a rep. Thankfully your rep Lori ** helped me with my rebate and was very quick to troubleshoot what the confusion was. One less thing I have to worry about. Thank you.

I had requested my money back but in order to stay protected. Total Defense did me the favor and gave me a great discount 50% off so I could keep the services so thank you for that. It was greatly appreciated.

Thanks for guiding us! Super friendly and helpful. Carlos was amazingly patient as he helped us navigate the site and get this subscription up and running again. Carlos is super knowledgeable, and we must commend you all for the great personal service.! Thanks again!

Trying to download Total Defense to a new laptop. I spoke with Lori & Carlos today. They were both very courteous & very professional. Also very helpful. As Carlos pointed out total defense cannot be loaded onto a Chromebook. We were however quite pleased with total defense while using it on our HP.

2 components of Essential Anti-Virus suddenly stopped working. Every time I tried to do either a custom scan or an exclusion the program looked like it was going to work, it cleared the page, a blue circle started spinning and then it just shut down. I never got to the stage of telling the program which file(s) I want to scan or which folder I want to exclude. I did not get any error messages!

I was given very prompt assistance re an account name change and was happy with the experience. We are long time customers of Total Defense and it was much appreciated to have my email answered very quickly and the ongoing arrangements organised straight away.

I had mailed in my rebate and was contacted because I needed to provide my sales receipt and apparently the store where I bought the 2 laptops and Total Defense protection failed to install the program. I submitted my sales receipt and was later emailed that I had to install the protection. I fell ill and when I was able to install the software I reached out and was amazed how fast and considerate the girl was who helped me. She immediately sent over my rebate to be be processed which I am in dire need of during this horrible time. I’m in NYC and greatly affected by the pandemic. These associates were super nice and extremely helpful!!

Lori identified the problem right away and told me what I needed to do to show that my subscription renewal appeared as a new account. I took longer than I should have to update my password. Lori was very patient and helpful.

It took few couple of attempts to resolve my issue but communication was prompt and professional. The helpline hours aren't very convenient for an Australian customer (11pm - 8am AEST!), but this is made up for the fact that staff are always friendly and responsive both on the phone and through email. Very happy with the experience, will definitely continue to use the product!

I recently had a problem with recording additional devices (computers) and updating our account to reflect our current situation. I emailed Customer Support and was responded to very quickly by Lori ** (Director Support Services) and provided with excellent directions on how to delete / add devices and change product descriptions. I am very happy with the support that was provided and have no hesitations in recommending Total Defense for the services they provide. Greatly appreciated Dennis ** (Located In Australia).

I really be scared dealing with companies due to complications when a mistake is made. I made a payment in error. I emailed the response was quick and easy. Besides giving great protection for my devices the service is awesome as long as you guys assist me like this. I will definitely tell people about true service and also I will be with you guys as long as I can afford it. Stay safe and keep this rep. He was awesome. Hugs and grateful that I chose you guys.

Lori was amazing. She was professional and warm. If she is the face of your business, it will be prosperous and profitable. Thank you for offering superb customer service and support. I am thankful for her help! Lori took her time to help me troubleshoot an issue with my browser. I was able to download the defense system onto my other computer.

I knew my protection was up for renewal but my card MC number had changed. So I had gone to the directly website to renew. Then I had gotten a notice saying that my protection was running out in 2 days. I thought I had renewed it. I called and talked to Carlos. He looked up all my information. I have automatic renewal and I had purchased another program by mistake. He immediately refunded the 2nd program, made sure all my information was correct and that my coverage would continue without any problems. And if I had any issues, all I had to do was call and they would help me take care of it. He was totally helpful and so pleasant and nice helping understand what I had done. I would do business with him any time. He is a outstanding employee.

Had several issues when renewing and reinstalling the TD AV program. Not sure why the procedure for updating the renewal should involve so many steps. However the support team was helpful in resolving the issues. Unfortunately due to the time difference between US and Australia it was not possible to have a phone conversation but the email response was satisfactory. The Technical support team was quite helpful. Special thanks to Lori ** for her help.

I talked with Lori ** on chat to deactivate one computer and activate another. She did it very quickly. I then asked if she could rename our devices so I could track them easier, and she said she could not but I could, and she showed me how. I then asked why the 3rd device did not show up and she told me how to make that active too. Very helpful and quickly solved all my issues. Thank you!

Rebate Process. Dan explained everything step by step and cooperated with me when I needed him to standby on the phone to verify it was all being done correctly..He was very explicit and had patience as well..It's nice to see Customer Service helping you instead of brief answers with No Explanations!!

When I called and asked about my rebate (4-30-2020) a lady name Lori ** help me and fix the rebate problem, nice work and I am happy, I do not hesitate to recommend your company for all services, again very nice work.

I refuse to use any other antivirus or pc protection. Total Defense gives me complete confidence. I do a lot of internet work. I even fired IT company and put Total Defense on my work computer. Get rid of all the gimmick ones and get Total Defense today. You will not be sorry! Worth every dollar.

I want to thank you for hiring Lori **, she was helpful and patient with me saving me time and being very professional and courteous to me. Making what I thought was going to be a tedious task fun and yet productive. Thanks again for hiring Lori and thank you Lori for being a great person.

I'm an Active Duty Military member who constantly goes on deployment, and I recently renewed my subscription. Lori ** did A FANTASTIC job helping me in my time of need. It She was fast and answered all of my questions for my purchase.

When trying to download the program all I would get is a blank screen. Mediacom keep telling me the problem was at your end. After working with Lori ** she discovered that mediacom never sent code to you. After many call we were able to get mediacom to realize they were the problem. Lori was always looking to see were the problem was. I was very pleased with your response and would recommend your services to others. As I said before thank you for everything and Lori ** is a great asset to your company.

Thank you for your wonderful customer service. I would recommend your expertise. I receive timely help in my time of need. I needed help downloading The Total Defense Virus Protection. The process was quick. Thank you once again. God bless You.

Excellent work. Thank you very much. I liked. I recommend for my friends. My son is like too. This is perfect protection. Working perfect. I liked the help function in your site. Excellent job! Thank you very much for your discount.

I had some questions on the renewing process and got Great information, help and answers; and good service provided by Dan **. Only on hold for about 30 seconds. Thanks for being on call: and stay safe during these times of isolation. Pete G.

I sent a question to Total Defense about deactivating a duplicated computer. This was a Sunday night at about 7 PM. I received a response 10 minutes later from Larry **. That just doesn't happen very often in today's world. I have had several occasions in the past to contact Total Defense (I have used this software back from the time it was California Anti Virus) and have found the response time to be excellent and whatever issue I had was resolved.

I reported a problem with the rebate status. I received an email saying that I did not send the original UPS bar code which I had done, so there was an issue with the rebate. Lori got straight to the problem and helped resolve it within seconds. Thank you!

Could not process payment. Larry ** was great, all resolved in an email, very happy. Would recommend Total Defense to anyone. I have updated my credit card so I hope it can be auto renewal for next time. We have been with you for a long while.

When to option to do a full scan and turn off the computer was taken out I emailed Total Defense. I received a personal reply and a follow up. I was advised that other users had made a similar comment. Total Defense issued a new version with the option once more available. I received a message from Lori ** advising me the update had been made and a link to download the new version. I am a long time satisfied customer and rely on Total Defense. Keep up the good work.

Today I spoke with Lori ** in reference to renewing my Total Defense. Due to being effected byCOVID19, I am not able to pay full price for the renewal. Without question Lori adjusted the cost to an amount I could afford. She made this experience quick and easy. Her customer service skills are extro.

Absolutely perfect service. Daniel ** was clear with his instructions, polite in his manner, and correct in his assessment of my problem and its solution. It may have been a simple issue. Nevertheless, I appreciate Daniel's prompt resolution of the problem.

Dealt with Carlos yesterday as I tried to check on a rebate - he was attentive, a good listener, assisted me and resolved the issue within under a day... Would highly recommend total defense services and customer care.

I had 2 accounts with you, and only needed one. It was researched and quickly resolved. A credit was given on the one not being used. All this was done with no need to call, make threats etc even with the COVID-19 virus happening.

Thank you Lori for helping approve my $70 rebate and also saving me from taking a second trip over to the post office or a street mailbox. Hope you and your family remain safe during this Corona Virus pandemic since you are in New York like me. Thank you for being professional when helping me over the phone and having such a great product.

The representative was so thoughtful and helpful. He listened to my explanation and quickly helped me resolve my issue. I lacked one more step in the renewal process. I love this product and the people that work for your company.

He was direct and very knowledges of his client’s problems, solve the problems, within a short time. He didn't hold me less than 10 minutes of my time. I recommend that his training could benefit others in the company, looking forward to continued to do business with the company.

I updated my credit card details some time before renewal was due. That may have created a problem but it shouldn't have. Renewal time arrived and I received an email to say that automatic renewal had failed. Always that dreaded "Notification only" "Do not reply" email raises the stress level. So often an email to a business results in an automated reply which does not address the issue let alone solve it. I was not at all confident about receiving help from Total Defense. I was wrong. Larry ** answered my call for help. A saga commenced of problems and attempted resolutions until finally an uninstall solved all the issues. Larry ** stayed with me for the long haul and answered my emails promptly. I am impressed and very appreciative. Thank you. Anna

Renewed subscription not showing up. My computer kept sending me a message that my security was out of date. I placed an order to renew it and the message kept popping up. I then placed another order a few months later and the message once again continued to pop up. I called to see why my computer has not noticed my new subscription. I was immediately helped and refunded the 2nd subscription cost and informed how to log on so the message will no longer appear.

Lori was extremely kind and helpful with me needing to add a device. She was great, answering all of my questions and now I am set up for two years of protection. She definitely understood my need and helped accordingly. I am so glad she was there to help me.

The woman that helped me, Stacey, was so very polite. I appreciated her help and her friendly disposition. She made it a pleasure to work out my Total Defense account. She is an asset to the company. You should be grateful to have her.

I had already sent off my information for rebate and had yet to seen item in mail, I called rebate customer service to follow up with as directed. Lori's assistance was so helpful and convincing she even gave me information on how to expedite the required documents to the Company. We ended the call on a understanding professional note.

Excellent customer service and was able to provide immediate solution with explanation. She was a pleasure to talk to and very friendly. If I had to call back I would most likely ask to speak to her again because I’m confident in her abilities to help.

Thank you for listening to my situation and helping me resolve my situation by getting my proof of purchase documents turned in before the deadline. I hope that you are doing well during this time of uncertainty. You're the greatest!

I chatted online with Lori. She was excellent at helping me with my issue of not being able to download the Total Defense protection. We tried several ways and three different browsers but nothing worked. Lori had to write a download for me so that I was able to access the download. Once she did that I was able to download the software to my computer.

Lori ** was a great help in checking my information and reassuring me all is working as it should. Thank you for the live chat option. Briefly, my credit card expired and I had to input information to make sure my auto renewal was active. I consider myself technologically challenged and wasn't sure what buttons I had to hit to make sure everything was in order. Lori explained everything. Thanks, Susan

I want to thank-you Ms Lori ** for her assistance during these challenging times. Offering me a 50% discount, along with her understanding and kind demeanor allowed me to renew me subscription with Total Defense. Thank-you to all at Total Defense for your product as well and stay safe.

I was most pleased with the thorough service I received from Lori today. She successfully helped me renew my subscription at a reasonable cost. Her communication throughout the process was quite positive and effective. I’m also pleased with the product, which is why I continue to renew.

Lori was wonderful to deal with during these challenging times. She was very courteous. Since she lived in the next state, she understood all of our fears, etc. She empathized with the client. It was a pleasure dealing with her. Since I needed help with the computer, she was very patient during the updating and made it go quickly.

Checking on rebate check Lori was very pleasant and helpful. Solved the problem in little time. She spoke clearly and addressed me by name. My experience was stress free and pleasant. I wish all companies were so pleasant to deal with.

Excellent technical support. Very friendly and very helpful. Clear and easy to follow instructions that solve my issues in less than ten minutes. I will continue to use Total Defense to protect my computer and would recommend to my friends.

I am hard of hearing and didn't want someone else doing this for me so I called and got Carlos ** - told him I was hard of hearing and I I knew next to nothing about computers. He was absolutely great. Walked me through my problem and was very patient with me. It wasn't easy (for me). I was ready to give up but he stuck with me and resolved the issue. I was happy to be able to get through it with his help.

Lori was an amazing professional lady who went beyond and above to help me get my rebate! She’s an excellent employee. She did me a favor bc of the pandemic. I didn’t have to go out to post office and risk my health, so she allowed me to email her informed.

Downloaded Total Defense from my cable company. Ran a scan of my computer, liked it, the more I messed with it. I decided to buy a subscription, after purchasing. There was a hand up with activation code. Sent a request and a short while later my request was taken care of with a kind gesture on my account. I'm more than happy with Lori ** customer service!!!! Above and beyond my expectations!!

Lori was very informative and knowledgeable and very courteous with me. It was a very pleasant experience. Thank you Lori for the help you provided. I will definitely continue to be returning customer. The product definitely works and I have been very pleased with its performance.

I had an old suite and found that TD had put a new suite (Ultimate) on the market this year. Used your contact form to get information on making upgrade. The response to my message was very quick including advice on what steps to take. This allowed me to proceed straight away. This gave me confidence to ask another question during the process of downloading the Ultimate suite. I worked out the problem before Lori ** (NY) needed to give me an answer. Lori followed me with messages to check all was going OK. That exchange of messages was a good backup. Now I have an updated security system which overnight has got on with the job. Success. With the current digital dangers I do not want to have my systems compromised. Thank you.

Today, I decided to renew my Total Defense Security Agreement. I spoke to Dan your customer service representative. Dan has a very good speaking voice, was polite and knew exactly what how to handle my account and within minutes we were through. I appreciate representatives that speak clearly, know how to handle transactions and can answer any customer's questions.

Helped me eliminate a duplicate computer on my account. Lori ** was a very good customer service representative. She helped me solve my problem pretty quickly and with great care. She was very helpful and took the time to find a solution to my problem. There was a slight delay but it was not a problem and she apologized for the delay..

Hi, I couldn't install Total Defense on my Android phone. I had previously dealt with Lori ** and found her to be courteous, polite, understanding and extremely helpful. I reached out to Lori over Easter not expecting a response. Lori responded immediately and after many emails we worked out there was orphaned data held by the old email and account that wasn't dealt with when the new account was created. It is now resolved. Thank you Lori, you are a wonderful woman and an asset to your company.

The response to my query was quick with easy to follow hyper links and instructions. Overall I am very satisfied with the product and support. The service request was answered via-email with two hours. I appreciate the service from Lori ** today. Cheers and thanks.

Was unsure if a prompt to renew was malware or valid, so I called the Total Defense renewal line. Daniel immediately put my mind at ease and patiently walked me through the renewal process. He helped me discover that one of our devices had somehow had its Total Defense completely deleted, leaving me with only a basic free product (probably a house guest's doing). He also advised me how to remove annoying and persistent pop ups that had plagued us for a long time. I thought I could do the download by myself, but when I was was unsure of a step, I replied to Daniel's download info. He promptly sent me the solution. So nice to have a US based support person who was both kind and patient. Definitely happy with our many years as a Total Defense customer.

There was a problem with my card being accepted through my bank and Lori ** was essential in getting my billing information corrected. She was able to reapply the information and solve the situation in a professional and very pleasant matter. During these trying times, it was so nice to have someone kind and understanding to work with. I certainly appreciate Lori ** assistance. Thank you Lori.

I couldn't print the paper for the rebate. The person help me. Really nice and helpful. Really good worker. Right now on this time when everything is closed and is not safe to really go nowhere she did everything. I didn't have to go nowhere ...Awesome work... Thanks very much.

I am very satisfied with Lori. She understood my position and accommodated me. She was very polite and well spoken. I am new to rebates and she made this a breeze. The call was answered promptly as well. Thank you Lori!!

Lori helped me with the cost. I always paid $69.99 and it was $99.99 so she was able to give me a discount and get my cost down. She was quick, efficient, kind, professional, knowledgeable and a GREAT employee for Total Defense! I will continue to use your products. She deserves a raise!

Fast response. I received my first follow-up email within mins after I sent my email. He was able to answer all my questions.. Able to locate my account without the info on my end. As I didn't have it. He was very very proactive and all issues were resolved very quickly. Outstanding customer service.

Renewal. When calling in with a problem or a doubt I ALWAYS speak to Dan on the phone number and once again HE NEVER DISAPPOINTS ME AT ALL. He is such a caring person. KEEP UP THE GREAT JOB DAN!!!! You ROCK. Lupy C

Unable to activate new subscription. Lori handled my call efficiently and expertly. She knew just what needed to be done to get my account updated and the new license downloaded. Very polite, friendly and reassuring. Would recommend her.

Lori's service was outstanding. I was calling regarding an email I received which stated that my rebate request would not be approved. I did not even get an opportunity to explain the situation to Lori. She immediately assured me that everything would be fine. She told me that she was going to submit an email to the relevant department requesting a waiver of the stipulated documents. At the end of the call, I was finally able share with her why I submitted the only document I could. The hallmark of customer service is being able to meet or exceed expectations (where possible). Lori definitely represented your organization by exceeding expectations with her exceptional skills. Thank you. Gayle **

Total defense rebate. Excellent, very patient, very caring. I am glad she picked up the phone and helped me with my problem. You are very lucky to have her on your team. She went over and beyond to solve my problem. God bless her.

Hi ,and good afternoon my experience in reference to the rebate submission went well as of Lori was very helpful and showed professionalism. She regarded and answered my questions thoroughly. Of this I'm thankful and happy with the request for the rebate, thank you again.

Very correspondent and customer service was great. I had concern for a rebate and this was taken care of quick and great. Called didn’t wait long and Lori was very nice and understanding. Thank you for the good service. Lori was a great representative.

Lori is an excellent customer service rep and she went above and beyond for me. She is patient and diligent and definitely made my experience great. She was able to explain my best options and made everything easier for me.

I have had Total Defense for several years and they are great. I have never had any problems with them whatsoever. I would highly recommend their service. I really like the auto renewal. It made it so easy. This way your service was never interrupted.

Ultimate internet security rebate. Lori was very good on the phone with me. Gave the information, very quickly. Thank you. I was very impressed with the customer service, thanks again Steven. I would buy this software again, take care, be safe, and will be talking to you again. Thanks again.

Lori was a great help with my renewal and making sure I signed with a US business and removed all 2checkout.com references. Also was able to answer questions I had about certain features on Total Defense.. I will certainly call in to renew next year. This is the best program for total support of my computer and I would recommend it to everyone.

I just wanted to say that Lori ** was very helpful in helping with my rebate. She walked me through the steps and I sent the receipt to her and she waived the bar code requirement. She was able to get my rebate for me and I appreciate her help very much.

Your company is very responsive and Lori helped me immediately. She is awesome. Thank you. I sent in a claim for a rebate and I sent in the wrong forms but Lori got back to me right away and fixed the problem. She was very prompt and courteous.

I purchased a PC and purchased your antivirus, then I returned that computer and purchased a new one. Lori ** was beyond helpful to remove it from the old computer, and help me install it on the new one. She verified it was installed property. She definitely was a pleasure to work with and was extremely patient and kind. She is undoubtedly an asset to your company. Please stay safe with everything going on.

I was treated like a human being, and my problem was handled with a quick solution and at a discounted price that I can afford. I will surely tell my friends about the way problems can be resolved, and your staff in the customer service is great.

Change to 2 year subscription. Clear, precise, efficient and polite..perfect. I had to call as the German American Express had been blocking the transaction. I cleared this with American Express so it should be ok. I then realized that I had only book for 1 year instead of 2. Many thanks.

My renewal was coming up so I had to call to make sure it was on the date in the email. I had the pleasure of having excellent customer service. Was a pleasure to speak to someone caring and kind in a world that is in a very stressful time. Thank you!

Lori ** was as pleasant & helpful as she was resolute. My experience in dealing with Lori renews my confidence in Total Defense Product Brand & the quality of customer service they are able to provide across all facets of business module.

Lori, I was so glad that you were the one to help me. I'm a retired Customer Service person myself. Being retired for 24 years. I use my two computers daily so I need your product. You have a great voice that calms the Customer down. If I were still working as The Customer Service Manager, YOU would have a job with me.

I purchased a "Total Defense" protection program from P.C Richard. It was accompanied with a rebate, which required mailing in several documents which, not having a printer in this time, would be impossible. Considering the hard copies etc needed and the times that we are in, Lori ** efficiently (and pleasantly) helped to expedite the process. She was great.

Lori's response was prompt and very clear. Instructions were given for me to resolve my issue. I was able to update my account with my new credit card number, and my payment has gone through already! Thank you! I was quite concerned my account would be cancelled without my prompt reply, and when I encountered a problem, I was a bit anxious..

Lori was friendly and knowledgeable. She helped me solve my problem very quickly and explained what I needed to do very clearly. I was able to update my subscription on my desktop and laptop computer.

Today when I contacted Total Defense with some questions they were answered by Carlos in a very professional and caring manner. He helped me with my newly bought virus protection. He guided me through the steps in easy to understand words which I appreciated because I am not so very computer savvy. But it didn't matter! In just a few minutes I was done and I appreciated his help very much. I will continue to buy Total Defense for years to come because I know help is always there and the product is great! R.S.

Lori ** Was professional. Polite. Made me feel comfortable and secure. Could not get a person better. May be just as good but not better. I have been using phone last three weeks for everything. When got off phone with Lori felt great.

Full scan problem. When starting a scan another scan was already running preventing a scan to be carried out. Pity I had to re-install Total Defense and go through all of this nonsense again. As well as the activation code is not accepted as I am on my limit of machines using your product. Why does uninstalling not erase the machine of my account automatically? Now I have to tell you to delete that machine of my account to register it again. Crazy! Lori ** did help me amazingly vast in telling me to re-install it which I appreciate. Kind regards, Harm

I accidentally mailed in a copy of my UPC and had to mail the original one in order for it to be approved. I did so but Lori went above and beyond to waive that detail and just give me my rebate which I highly appreciate. Especially in the times we're in it's most helpful to have kind people looking out for others. Thank you lori.

Lori went out of her way to help me get my Total Defense up and running on my new computer. She was very patient with me and walked me through it step by step. She is very friendly, professional, and knowledgeable of your product. She made sure by the end of the phone call that we were up and running. She is definitely an asset to your company.

Lori ** was great, sweet & knowledgeable. She helped me claim my rebate simply pulling up my info & addressing me to submit documents to her directly by email. She made the process smooth & simple, as I was concerned I'd be unable to print and mail.

Registration & Rebate help. I was assisted today by a rep named Lori **! Lori was very courteous and professional! Lori helped me to avoid a major meltdown! We are all going through a tough time and she was very compassionate as well! My experience could not have been better!

Carl was absolutely fantastic. Resolved my issue and less than 5 minutes and gave me peace of mind. I now know my computer is safe. I will recommend Total Defense to anybody anytime so that they have the same peace of mind like I do.

You were great and helpful. I wouldn't change a thing. And thank you Lori. Take care of yourselves thru the virus. The Total Defense is really good. I have less virus on my pc. I think I'll keep Total Defense. It's great. Thank you again.

Ms. Lori was very helpful, I’m not a computer person but ms. Lori guide me to the right direction so easily anyone can understand. I have a small business. I wish I have someone like her, thank you Ms. Lori. Be healthy too.

THANK YOU TICKET #** Lori ** very customer service. Be safe. Prayers for safety. I appreciate all the help you were able to give me for the same applied rate as a loyal customer. It is nice to have good customer fast service when needed. I appreciate all you have done to resolve my problem.

Lori did a great job helping me install the product when I was having issues. I could not find a way to renew my subscription and had to keep reinstalling the software. I did not realize it was supposed to be so simple. Thank you Lori.

When I couldn’t set up to my computer so I call to customer service to get advice and she did tell me what to do and it did work out. And I had a different question so I call again and she take care of it.

My rebate was past the required time but with no hesitation Lori the representative gave me a quick response and put through my request as an exception. And that’s the way companies should be for past customers. I bought from your company before so I would think it should be honored.

When I received a program update on a (I think) awkward day, 1st Apr which is also known as April Fool's Day, I contacted Support. They responded very quickly and assured me it was a proper update and not a bogus program masquerading as my usual internet security program.

Lori ** was exceptional customer service representative She was helpful and courteous. Lori was able to resolve my issue quickly. I’m extremely satisfied with the outcome of my call. I would recommend to a friend. I’m please to have purchased this Total Defense.

I needed help installing the latest version of the security program. Lori, the tech, was most helpful and solved my problems. I have used Total Defense for many years and have recommended it to other people. It is easy to call and get immediate help!

Carlos is THE Man. He was very helpful, fixed my problem quickly. Was so friendly. I was a VP of C S for over 30 years and I could not think of a better CS Rep. than him. Thank You Carlos and thank you Total Defense for giving me your customer such great service!

I was unable to print out rebate form, working from home and no printer and I decided to call and ask what else could I do and the lovely rep Lori helped me. At times like these there is no better feeling than to be able to talk to a live pleasant person who goes out of their way to help. Excellent customer service! Thank you.

Lori ** was very helpful with resolving my rebate questions. Thank you for all your help. She was very pleasant to talk to. I would Total Defense recommend to all my family and friends. Total Defense helps to keep my computer clean.

Activation problem. Lori, after I explained my problem, took almost no time at all to completely solve it, and have my copy of Total Defense operating, and performing exactly as it should. Well done! I can happily recommend the product, and the support backup that you offer, even if the times are a little inconvenient from Australia.

Lori knew what the issue was and how to correct it immediately even with my non-tech explanation. I am hoping her help will solve the problem. I have her order number and additional info in emails so I will use that should I need to call again.

I had some original trouble when it came my rebate not being approved after I sent in the missing requirements nothing was updated. So I proceeded to email and this wonderful and helpful lady named Lori ** responded and was a great help after I provided her with the info she needed. I was able to get my rebate approved. Now I'm just awaiting my check in the mail. I totally recommend if you have problems, email and ask for Lori. She even responded and helped outside of their business hours which I totally appreciated.

Lori ** very helpful. I wasn't able to renew myself but with her help I am now secure. She was so patient with me.. I know older people are less savvy and she was so patient. She calmed me down and we were successful.

Activation of existing account. My computers advised that my anti virus protection had expired. I have automatic renewal.. Contacted your office and spoke with Lori **. She took care of the problem. She was very professional and knowledgeable. Perfect. She should be commended for her due diligence. Because of our interaction, I will continue to use Total Defense!

I couldn't have been more pleased with the help I received loading my Total Defense protection. Most people make older people feel stupid for not understanding how to do something. But from start to finish she made me feel like I was her family. Thanks to her I was able to get my laptop protected in no time. Thanks to the way I was helped. I'm going to recommend your product to all the elderly friends that ask... What's a good company for laptop protection.

Auto renew failed. Lori ** was helpful and friendly, managing to sort out the situation very quickly and efficiently. Very reassuring! I also didn't have to wait long in the queue, which was wonderful as I live in Australia and therefore had to call for your assistance around 1am my time.

Lori provided me with great service. She was very customer friendly and informative. I spoke with her on two separate occasions for two separate issues and she helped And was able to resolve both issues very quickly. My experience with her was very pleasurable.

I was extremely lucky when I called Total Defense regarding my rebate, that I spoke with Lori **. She was so helpful and understanding that you are extremely lucky to have her as an employee. I am a senior citizen and I don’t have a printer. She was so patient and walked me through everything. She didn’t rush me at all which I truly appreciated. She also checked back to make sure everything was done correctly. Once again, you are blessed to have this employee and I thank her for being so nice to me!

Lori ** has been extremely helpful in working through a couple of issues in relation my TotalDefense annual subscriptions, where I was experiencing difficulty in maintaining the subscription on a 3rd PC. As I live in Australia the exchanges have occurred via email, which given the different time zones, means I do not receive a response until the following day. The instructions provided by Lori are always clear and concise and can be easily followed and Lori always states "Please come back to me if you require further assistance". I am now successfully running the product on 3 PCs thanks to Lori and her dedication to resolving my issues. I give Lori 5 stars.

I would like to thank Lori ** for assisting me with my problem on the rebate. She was prompt in responding to my query and with Lori's coordination, we found a way to process my rebate. I am very satisfied with the customer service that was shown today and will be recommending your business to friends and family. Best of luck and thank you for a job well done!

Needed my subscription renewal updated. It was an automatic renewal and it was the weekend and your 800 numbers are not operating on the weekend so I did an email and I got a response that help me out and fix the problem.

Lori was a delight to speak with, very understanding and helpful. There's so much stress in the world right now but Lori never rushed me at all and was so VERY helpful. She took the time to look up my account to help me - didn't just say no.

Laurie was extremely helpful with the installation and purchase of the defense download.. I was about to give up and not purchase until she helped me. She was very professional and exact with her directions. I really can not praise her enough. She is an asset to your company.

Ms. ** is very professional and polite, due to the circumstances she assisted me with my rebate and also direct me as how to get over to her, since there isn’t a printer at home, I thank her so much for this, due to the situation we are facing right now may she and her family continue to be safe.

This person was very courteous, very helpful. She helped me understand the program and your rates. She’s wonderful. Thank you so much for employing someone that actually does their job and helps me understand your program and how to install it. And her sales skills just overall great performance. Great employee.

Recently bought a new desktop with a free subscription. I thought I had installed it but my notifications was telling that I had 5 days. I contacted customer support and Lori was very helpful in helping me get my computer protected. Thank you Lori.

Occurring error when update software was stopped. Lori was very pleasant and helpful in solving my problem. She got into my system and cleaned up the problem with a reinstall. It was also easy to reach your technical support team. I even had to call back and got Lori easily.

I recently secured your Total Defense Premium Package from your company. Through the very patient and capable help of Lori **, I was able to complete the transaction without any problems. Her good humor and good work were very much appreciated by me and I thank you for that and look forward to a good experience with your company. Thanks again!!

I contacted Total Defense when I received my notice of renewal to see if I could get a discount because I thought the renewal cost was too high ($79.99). I had an email exchange with Lori who immediately offered me a $20 discount which I happily accepted. I have now renewed my subscription for another year.

Lori helped me when I realized the new computer that I bought in December has a security protection package that I bought at the same time. I was reviewing it after checking into my security coverage on the new computer. I saw that I had a rebate coming that I was never told about. When I went to the Total Defense website to claim it, I was told it had expired and was no longer available to me. I called, and Lori handled it for me. She was fabulous and just took care of it.

I had such a pleasant, enjoyable and thorough experience with Lori today. She talked me through the steps of getting my rebate. I was anxious about my situation before I made the call to your company. She relieved off my anxiety. It’s the best experience of my day and I have a good life. Thanks, Claude

Dan ** was very helpful. He installed the Unlimited Program for me. It was good that he could take control and do the necessary stuff. If I had to install it, I’d still be trying to figure things out! Would definitely recommend him.

Kudos to Lori ** and to Carlos for their excellent service and product knowledge as they assisted me in once again becoming a Total Defense client. My trial of MalwareBytes was a horrible experience and I am glad to be back home with a truly customer-centric team. God bless.

Installing Total Defense on my computer. Mr. ** went out of his way to help me with my problem. I am so thankful for what he did for me! He was able to go into my computer and work to solve the problem. I was glad to see that he was having a problem as well, it made me feel better.

I received excellent service today. The customer service representative was knowledgeable and patient. He answered all my questions and assured me that all would be well. He further fixed to problem and called me back after it was completed. He sent an e mail as a follow-up.

I renewed my subscription but did not receive an email describing how to activate. Taylor ** walked me through the process in a couple minutes and now I am up and running. Thanks Taylor. I appreciate your assistance and quick solution..

Experienced problems with PC tune Up that was installed at Staples as part of Windows upgrade to Windows 10, Daniel was very professional, knowledgeable and courteous. Although I hope not to have any further problems with the software, I will not hesitate to call on the support team for assistance. I know they will help me.

Lori was very helpful and professional! Answered my questions, upgraded my account to three devices for no charge, offered to install Total Defense on new laptop once obtained, again no charge. I was about to cancel the submission because I couldn't think of more to write, but Lori was really helpful and felt I should do this for her.

I was having difficulty activating my account. I called customer service and was connected with Taylor **. Mr. ** was extremely helpful and courteous. He walked me through the procedure and in a short time I was completely set up. I want to thank Mr. ** for his help and commend his assistance. He is definitly an asset to your business and should be recognized for his ability and attitude to your customers.

I am very satisfied with service and would recommend to friends and family. The resolution time to solve problem was excellent. On a scale of one to ten I say ten because this has been one of the best computer training I have had.

I couldn't have asked for more help in a time of need than I got from Lori. She treated me as more than a customer, but more as a friend. I made a mistake and she worked diligently to assist me and guide me through the process that I seemed to find so difficult.

I was trying to re-install virus protector on another computer. Needed assistance for login and license. Lori ** replied very promptly next business day advising of process and was able to create virus protection for my new computer. Good work by Lori.

The process of reinstalling was handled by the technician who was both cordial and professional. Everything worked out perfectly and I highly recommend their technical team. The product is very worthwhile and gives peace of mind knowing that you are fully protected from viruses.

Very helpful. I am very happy because they give me the opportunity to get my rebate. Thanks you. I recommend you to my family and friends. The services was very good to me. Is it's wonderful the way you manage all the situation. Thanks you so much.

I rang TD Technical Support and was connected to Taylor **. He took control of my computer and was able to successfully install TD for me. The process was rapid and Taylor explained each step. He had the necessary expertise and knowledge. I could not have wished for better service.

Representative was very helpful and courteous and was very good at walking me thru everything whereas I am not very computer literate. It was a very good experience. I would definitely recommend TOTAL DEFENSE TO MY FAMILY AND FRIENDS..called me back when everything was done.

Total Defense did not finish scanning for three days. I found your 1-877 number and Taylor ** was extremely helpful. He diagnosed the problem and corrected it in a matter of a few minutes. I was very happy with the outcome. Also, I was surprised and pleased that I didn't have to experience a thirty or forty-five minute wait time for a support person to answer.

Computer not installing downloads. Extremely happy with my experience today. My problem was fixed really quickly. Taylor is always most obliging and willing to help. Not so happy that I seem to encounter problems fairly frequently. However the most important thing is that someone is just either an email or a phone call away.

I was questioning an email I received from Total Defense about their new company. I needed to know if it was real and if I needed to take any action. Taylor ** was very helpful and answered all of my concerns. This is a good company and I will continue to use your services. Thank you, Janet.

Mr. Taylor ** was excellent. He downloaded the app for me. And resolved the problem. He was quick and efficient. I had called before and even had a phone chat with another technical support person. He was the only one who resolved the issue.

Reinstalling Total Defense after computer crash. Taylor was top notch in helping me. Don't know what I'd have done without his help today. It's tech support that keeps me staying with the same provider. I would highly recommend this service to anyone. Keep up the good work guys.

1/13/2020. Taylor ** was awesome. Walk me through without a problem. Very professional. Need to keep him on board. Didn't take long at all and I will recommend any one else to Total Defense Team. Once again I really appreciate Taylor very much for taking the time helping me with my service and staying connected safe online without any issue.

Mr. ** was very helpful and the work that Mr. ** did was awesome. He did a wonderful job. Mr. ** guided me through the process of finding the correct Google internet, then let me know where to specifically go. The process was not long. Thank you Mr. **.

Thanks for getting me installed. I really appreciate your help. I would not have been able to do this by myself. It helped me to see the install being done. The gentleman was very nice and helpful. Thanks for being so kind to an older lady.

Taylor was very helpful and satisfactorily handled the situation to complete what I had omitted on my rebate submission. Thanks Taylor, job well done! I will surely recommend Total Defense because of Taylor’s efficient and professional handling of my concern. Thanks again, Gary **

Total Defense has always been helpful on any issue I was having. The software is so dependable I just don't worry about using the computer. Viruses are quarantined before they do any damage. Thank you all for being there for me.

I was treated with courtesy, patience and satisfaction. I received the information for which I called. I was calling to find out why I had not received the $40.00 rebate and I was informed that it took 30 days from posted starting date. Thank You. Thank you.

The technician fixed my problem fast. I renewed wrong program and was refunded and renewed with the correct program. Taylor ** was fast and friendly and very knowledgeable. I will refer Total Defense to my friends and relatives because of the courteous service.

Taylor really helped me out after putting windows 10 on my old computer, I opted out of 10 at first because I liked my old program but lost everything. Taylor helped me get Total Defense back on my computer and took care of everything he's a gem. With folks like him working for you the Worlds the limit can't say enough.

Very satisfied and easy to do so with contact experience in renewing Total Defense. Employee answered any questions asked in renewal process and was done with taking little time to do so in a very professional manner. Would recommend Total Defense to other people.

Tyler was very helpful, friendly, & solved my problem quickly. It was one of the best customer services experiences of any company I've had to deal with for any problems. Such a pleasant change to speak to someone who appeared to be in the US instead of a foreign customer service rep who is generally very difficult to understand over the phone. Excellent job!

Lori did a great job in helping me. She had the needed knowledge and a great attitude...very pleasant and helpful! I will definitely call again when I need help and will recommend people buy PC Tune Up for their computers.