Total Defense Reviews

Thank you for assuring me that my rebate check will be sent to me in 15-20 days. It was a pleasure talking to Lori to resolve the problem. It is important to receive a confirming Email. Thank you again, Sara **

Total Defense Tech Support Representative, Daniel **, took care of my technical issues within minutes. I e mailed my issues, Daniel responded immediately. He provided a detailed, easy to understand and follow plan to correct my problem. I was delighted to find everything went exactly as he instructed. I had no difficulty or stress. I am most grateful for the prompt, friendly and efficient tech support. This was the BEST tech support experience of my life! Thank you so much!

The customer service agent, Ms. Lori **, was extremely professional. Ms. ** was helpful in both assessing and resolving the matter at hand. She was patient and extremely knowledgeable about how your company's policies work. It was a very helpful experience. On a scale of 1 to 10, with 10 being extremely good at giving customer service. Then I would give her a 10.

Daniel was extremely helpful, friendly and professional. He took the time to listen to my questions about renewal prices. He then pulled up my account and verified all the details. I had a question about pricing and he patiently explained my options. He made the process simple and easy to understand. Your company should be proud to have a person of his caliber working for you.

Our computer system had slowed to a crawl and annoying pop ups were happening. Our initial call to another technician resulted in another anti virus program installed which did not correct the original corruption. When the Total Defense Technician was able to provide the most helpful links to correct the problem within minutes. Thank you.

Responding to an E-mail notice that was sent reminding me credit card would soon expire. The original card was just recently canceled due to unauthorized fraud activity. New card number given and the whole experience was professionally handled by Laurie.

Lori was nice and professional. She went into my computer and stayed with me until the process was complete. She also told me in the future if I have any other issues I could ask for her by name. I would recommend her to anyone who was considering purchasing Total Defense.

I contacted Total Defense when I noticed that I only had 21 days left on my pc protection. It occurred to me that this couldn't be right. Seeing how I purchased Total Defense for a year. So I emailed Total Defense and Lori contacted me back.. She was very understanding and helped me fix my mistake.. I say this because not knowing I was typing in the wrong email address. I can't state how much Lori helped me.. She was very polite, understanding and very professional. People like this make me continue to want to use their products. I will be using total defense for years to come .. Just wanted to say thanks to Lori again for her amazing help.

Lori was awesome!!!! She helped renew my subscription with no issues. I will tell everyone to use your products because she was so helpful and friendly. She was able to walk me through with no issues and she was easy to understand. I'm grateful for exceptional customer service which she provided. 10 stars for Lori!!

I am very happy with this antivirus, it’s my second year using it and works great! The customer service is awesome, they responded my concerns very quickly and were kind. I use internet a lot so for me it’s very important have high protection for my computer and Total Defense gives me that safety.

My experience through email support communicating with Lori ** was excellent. Easy to follow instructions. Very happy. It is so refreshing to know not only is the antivirus helping to keep my computer safe but the team behind the company is strong and caring too. Thank you.

I requested a refund for a subscription I no longer needed and Lori ** and customer service did so in a very speedy fashion. I will return as a customer because Total Defense is obviously a very reputable company. Unfortunately that can’t be said for many internet companies out there for whatever reason. I only contested the automatic renewal a few hours ago, and my credit card was refunded less than two hours later.

Lori was very kind and fast! I loved the speedy customer service. It wasn’t a fuss or hassle. She just made the magic happen really quickly. I informed her of my mother’s passing. She showed her kindness and compassion. She’s awesome! Thank you again. God bless Lori and please be safe out here.

Was handle very quickly and Laurie was very helpful. Nice to know help is there when is needed. Will recommend to friends for sure. Worth the money for the program to be able to get help when it is needed.

The refund was accomplished fast and easy. I was confused about the subscription auto-renewal for the mobile devices. I thought they would renew automatically. But I got messages on our mobile devices that their subscription was about to expire and they did expire. There was an 'I have a code' note on the message and when I put in my known activation codes, they were rejected. I ended up uninstalling the Total Defense app and then reinstalling it and it all came good. I don't know if I need to do that each year at renewal time or if there is a different way.

I have been a user for years now. Many times Total Defense saved me, where other antivirus programs did not! Now I wanted to use TD on my phone and tried to install the app. It was not possible here in the Netherlands. I mailed the help desk and got an answer right away, saying they would change the app so I could use it here in Europe... Now that's what I call great service. After installing it on my phone I am very happy now... and SAFE. THANKS total defense.

I run Windows 7 which resulted in a failure to update Total Defense, so I emailed for help, which was promptly supplied by Lori ** and the patch she supplied was easy to get and apply, so things are now working normally again.

Total Defense was giving me an error that said I needed a code. After speaking to Laurie she was able to explain to me I only needed to log-in with my Mediacom log-in. I tried that and that is exactly what I needed to do. Thank you very much!

My bank stopped payment on my order for suspected fraud, I gave my bank my permission to allow the transaction and I was not able to complete the purchase without the assistance of the customer service representative..Thank you, I’m completely satisfied with my order

Simple & easy to install only takes a few minutes.... The prompts along the way tell you exactly what to do. The price is very reasonable. I would recommend to anyone that was looking for a PC protection software. Lori was very helpful and pleasant!

Very helpful and I really appreciate her patience with me cause I am so bad with computers. Thanks for all your help and Happy St. Patty's Day. Glad my computer is protected now. Will try to make sure I keep up with it.

Lori was courteous, answered all my questions and was great overall. She represents all that customer service should be. I hope anyone who contacts you has a similar experience. It’s always wonderful as a customer to speak to someone as friendly and helpful as Lori was.

Very understanding with my refund request. Thank you Maggie. You were very helpful. I was not able to continue the Virus program in order to save money. Had to go with a free provider for now. Thank you very much.

I asked for a receipt and got a quick and accurate reply. At the beginning it was difficult to find my account because I used a different email but Lori thought about this problem and asked me to write the original email and thus found my account. Thanks to Lori.

I could not register my product using the activation code provided and had to call customer support. I spoke with Lori and she was able to figure out the issue and correct my problem in a very professional manner. Lori was very friendly and knowledgeable and is an asset to the company. Great job. Thank you.

I called in to discuss why my Visa was incorrectly charged $7.28 on 3/8. I spoke to Lori **. She was top-notch! She quickly determined that it was a mistake and refunded it. In addition, She helped me renew my TD Subscription for $59.99, which is what I've been paying for the past 7-8 yrs. Lori provided Great Customer Service -- Thank You!!!

Verification done and forwarded info to download just to be sure I had it on my Laptop. Customer service representative very friendly and eager to take care of any problem that I had. Email was sent to me and I downloaded and installed on my Laptop.

After needing assistance with the Total defense installation process, Lori was able to guide me through all the steps to get me on the right track. Lori is very thorough and guided me every step of the way. My experience with using Total Defense is off to a great start! Thank you Lori!

Canceled autorenewal after I was notified that Total Defense was renewed. I was notified my subscription would expire on 3/13/2022. I turned on my computer and was able to download the new software, but when it came time to put in my Activation Code, I was told my subscription expired (even though my credit card was charge for another year). Lori ** had it up and running within 2 minutes.

Daniel helped me renew my Total Defense back on my computer. I don't think I would have been able to do it without him happy that he was there and enjoyed his working with me. Everything seems to be working fine.

I feel the customer service was great, the representative was very knowledgeable of the product and service on the client products. The wait time was less than a minute and her tone was very positive. Thankful for the quick refund.

I was contacted within minutes, which was really nice, and Lori ** responded to not one, but two questions, quickly and efficiently and that means everything. I was unsure how to go about getting TD to work on another laptop, and she provided easy instructions. Thanks for having such a good support team.

I spoke to Lori today concerning a rebate issue I was having. She immediately took special care in ensuring my issue was resolved. I am so relieved she handled this without any hesitation. She was very pleasant to talk to and she did not hurry me off the phone. I can appreciate someone who cares for the client and treats them with respect. Thank you so much Lori.

Once I figured out how to download your product, I called back, and Lori was very helpful in processing my claim. She made it very easy. My only concern is I purchased this on 1/30 and downloaded it on 3/12, why doesn’t my year start today? No one ever told me it needs to be downloaded. When I activated my product, I thought my protection started then

I called customer service at Total Defense on 3/9/21 after going online to claim my rebate for software purchased. Dan took my call and was polite and gracious the entire time. Dan asked me to photograph both my receipt and the rebate offer code and to email it to the total defense email address. I received a a confirmation email asking for an additional photo of the receipt. It was received and confirmed by email with an estimated date that I can expect to receive the rebate check. I am happy to have reached out to Total Defense. If Dan is a reflection of the organization, Total Defense is The Organization. Stay awesome. The world needs it. -- MSH

Reached out to your customer service for guidance on the different options available. I got Lori on the phone, she took her time explaining to me. I renewed for 3 years. Kudos to Lori for providing great customer support. Forever loyal customer.

Lori was most helpful and answered all my questions. She was very polite and personable. Made everything so easy. She was efficient and satisfied all my needs. My only complaint was having to wait so long before being able to connect with an employee of Total Defense. She is sending me an e-mail with a link to be able to download Total Defense on my new computer. A pleasant experience all together.

Laurie went over and beyond to ensure that I was able to download, install and register my account. She stayed on the phone beyond working hours to assist me. She also ensured me that she would give me her contact information for future reference.

Lori was outstanding. I had ordered the wrong product and called to correct. I got an immediate refund and Lori took me thru the steps to purchase and download the product. I’m currently downloading the software which is quick and easy. Thanks Lori!!

Confirmed my PayPal renewal payment went through and my renewal payment was complete. Thank you for your assistance! I sometimes have issues with my paypal working correctly. I have had no issues with Total Defense in past and look forward to working with it again on my renewal. Thank you the discount!! It really helped during these hard times!! I would definitely refer this company to friends and glad my laptop is secure with you!

Not good with computers. Daniel's patience and help.. Made it easy for me.. I would feel easy working my problems out with Daniel. He was great, You should be very happy having people like him taking care of your great protection service. God bless all

I have used Total Defense for years and enrolled in auto pay to protect my devices. I upgraded this weekend to a plan with 5 devices. Employee Larry ** responded to my question on upgrading and assisted me with the upgrade. I would definitely recommend total defense. It runs scans on my USBs to assist in keeping my devices safe. I am a happy customer.

The representative was professional, courteous and informative. She explained step- by-step each operation displayed on the screen. She made the process enjoyable and entertaining. I informed her I was a computer dummy but she made me feel relax. Thank you.

I have been using your anti-virus protection for many years am very happy with the product. However, there have been a few times when my auto renewal payment has failed for unknown reasons and I have had to make a new order. This is only a slight inconvenience and not enough to want to change providers.

Lori was very helpful in helping me understand what was going on with a pop up message. She also helped in my understanding of the differences of Norton vs Total Defense and why I might want to consider keeping Total Defense on my computer.

Dan was very professional and was able help me. Extremely very courteous and awesome phone skills. I am surprised that he not a supervisor with the skill he had but I am a happy customer. Dan made my day and every chance I get I will let all my friends know to about the product.

The customer service rep Laurie made it so simple to solve this problem for us. I really appreciated all her help and thankful that the issue was solved. Such a professional person. Very polite and helpful. Would recommend this product again to my friends.

Lori was extremely helpful helping me to reinstall virus protection for my computer. I truly appreciate how easy she made the process. I am the least savvy when it comes to computers and often ignore things like this because it is too confusing. However, when I got Lori on the phone she walked me through the process and in just a few minutes I was all set. Thank you Lori very much! Thank you, Tara

I purchased a new annual subscription to Total defense, but was having trouble activating the new registration. Lori clearly and efficiently talked me through the exact steps (which were different than what was outlined on the order confirmation page) to follow in order to activate and update my software. Fastest successful customer support call I've ever made!

Somehow there were additional charges on my account with your automatic renewal. Unauthorize by me, so I stop the deduction from my account and had a new card initiated. The new card transaction was successful. I'm covered and satisfied. Your customer service rep was very pleasant and helpful!!

I found Lori's assistance prompt and very helpful. I had to renew my license and Lori was helpful in this matter as well. A few weeks ago I had to reinstall Total Defense due to a problem with a bot that has infected the system and for some reason TD had decided I was using a trial version that had expired yesterday. Now fixed.

Great support team. The false-positive detection is solved. Also, the product works well for us to conduct internal tests before product release. I am happy with the experience working with the Total defense support team. Thanks for your time and effort on delivering such a great support experience.

Lori was very helpful in getting me set back up with Total Defense. I haven’t used any internet security since July of 2020. The pricing was very very good for the quality that the service offers. I will be recommending the company to other people. Thanks for everything!

Absolutely 100% satisfied. Daniel ** did an outstanding job assisting me in installing Total Defense. In matter of minutes the Total Defense renewal was complete. As a 100% disabled veteran being able to do the installation at home was much better than taking my computer to Staples in which I did in the past. I would definitely recommend Total Defense to family and friends.

The representative was well mannered and very professional. She addressed my issue quickly. She surely expressed her knowledge in assisting me. I did not have to be on hold once I selected my prompt. That is always a plus for me.

"Thank you very much." You was very helpful And understanding. Thanks again. I will recommend Total Defense to everyone. It's something everyone should have and be very happy to use this product and keep your computer safe at all time. Thanks for total defense.

Initially Lori came off a bit rude, but as the conversation proceeded she was able to grasp what it was that I was saying. Once understood she then was politely able to make suggestions for the situation, that unfortunately didn't apply to me. She was then able to provide me with my initial request and main reason for calling in. I was very grateful! She was able to confirm the resolve with a follow up email and a review link. So like I said issue resolved and for that I am thankful!

I was upset and confused until Lori ** calmed me down and assured me everything will be fine. Lori ** professionally walked me through the renewal process, helped me reset my password, and refunded half of the total price of my Total Defense Anti-Virus subscription. I was really feeling down but Lori ** uplifted me with her kindness and professionalism. God Bless.

We just renewed over the phone. Lori ** was great to work with. She was very knowledgeable and friendly and I wish to thank her for all her help. I would highly recommend Total Defense. I really appreciate it. Thank you. Regards Donna.

She was prompt knowledgeable personable, just excellent all around service. Thanks again! I would highly recommend Total Defense to friends and family, because they give & offer the security, and comfort you look for in a company. Lori you're the best!

I just wanted to let you know that Dan was Amazing to work with. He was soft spoken and professional, very fast to answer my questions. I really appreciate having him help me today. I know that my devices are secure now.

Very professional and courteous. The technician was very knowledgeable and helpful with my questions. I would not hesitate to refer your company to my friends and family. My questions were addressed immediately. Thank you so much, I truly appreciate the assistance.

Lori gave great instructions. Thanks! As far as the service, can't say that I can distinguish much difference besides the notices stopped thanks to Lori. I'm still having much technical difficulties! Whatever that's about. Wasn't worth my last $30!~

Thank you very much Lori ** for answering my call very quickly and solving my activation code issue… I was amazed at how fast and efficient your process was. The email link that you sent me was effortless. I just logged onto the program and everything happens automatically. Awesome! Take care.

Lori ** was extremely patient and helpful in cleaning out corrupted version and updating new version. Screen forms are a bit weak: I did not notice new attachment icons and an old luddite like me might need a little prompt on where to look.

Explained about two subscriptions. Lori ** checked in to it took care of issue refunded my money no problems was easy to take care of was so fast and easy. Made my day to talk to someone without a lot of time wasted. Thanks.

Laurie ** was very efficient and quick. She found my account right away and made the changes that were needed, then asked if there was anything else she could help with - Also very friendly, it was a pleasure to deal with her! WELL DONE

Great experience. I have had great luck with Total Defense and I am pleased to have another year of service with them. They have great protection, and are very friendly over the phone. I would recommend this service to anyone with a computer.

I was very pleased with my renewal today. Very pleasant conversation. I accomplished what I was hoping to do in a timely manner. I thought working over the phone with Lori was a pleasant experience and everything was accomplished in a short time.

I had to update my current credit card information and Dan helped me resolve the issue in a very prompt and courteous manner. I appreciate the live human contact to resolve issues rather than the sometimes very frustrating manner of everything done online.

Needed to know when my subscription would expire and Total Defense answered me back via email very quickly. I appreciate it so much. The response time was great. I was afraid my subscription was not valid anymore and that my computer was not protected, but it was.

On Sunday 28th February 2021 we received an email advising that our annual subscription had failed to automatically renew. Approximately 2 weeks ago I updated the credit card information for my account – the new details were reflecting in my account information. When I conducted a Quick Order Lookup search using my email address and last 4 digits of my new credit card my renewal subscription could not be found. When I searched my email address and last 4 digits of my old credit card the results were displayed as order unsubmitted.

Didn't expect to be contacted after hours. Wanted to delete a credit card that was added. Later determined that PayPal was an option so needed to delete the card entered. Contact by Lori ** and she was prompt and resolved my issue.

Been using for over 10 years. The best. Was recommended to me by an expert and have been completely satisfied with product and service. Even being an overseas user, a query was resolved with a reinstall in one day. Highly recommend.

Lori was fantastic, she was extremely efficient and professional. Glad to speak with someone in the US especially someone right here in NY. Lori was even checking the queue while on with me to ensure other callers were not waiting. Kudos to Lori on providing outstanding customer service! Would definitely recommend Total Defense.

Hello, It was a pleasure speaking with Lori **. She was very helpful in helping me with all the rebate redemption instructions. She was very easy to understand and was able to explain everything so even I could figure it out. THANK YOU AB

Lori ** promptly called me to assist me with changing my coverage. She was very knowledgeable of products that she offered to me. With her assistance I was able to accomplish this over the phone. Very enjoyable experience. Will definitely recommend Totally Defense to others.

My experience was great. My telephone conversation with the representative was very helpful and she resolved my issue in a few minutes. She was very polite during the telephone conversation. I will receive my in a few weeks which I am grateful for at this time.

Lori provided excellent service via phone. I was calling from Australia. Problem solution was explained very well and issue was resolved right away. Thanks for your great service. I have had Total Defense on my computer(s) since around 2005 and have never had any problems with it. Great product.

Laurie was very helpful by providing the proper links to download and update my Total Defense product via telephone. she immediately recognized the error message I received and explained the steps I must take to resolve the problem on February.25, 2021.

The customer service rep I spoke to today was Lori **. She was extremely helpful, and very kind. I appreciate how she took the time to answer my questions and gave me wonderful feedback. I didn't feel as if she was rushing me.

Could NEVER get rid of that annoying popup. It happened constantly and even when I restarted my PC, it came back! UHHHH! Anyway, I contacted the folks at Total Defense and they took care of my problem in a flash! Guess what? That popup never came back!!!

I've recently had some issues with my software, caused originally from PC malfunctions just to be clear. I reached out to support & they responded very quickly, resolved my problem even faster! I'm currently corresponding with support Lori ** who is, first off extremely pleasant & professional! More than that, she is knowledgeable & is a great help to me! The software is great within itself, gives me confidence when using my PC. This is the first time using Total Defense but with the amazing support & software, I'll definitely be renewing my subscription! Thank you for your time & help with my Account/Software, Lori.

I was flummoxed with Total Defense's internet instructions and met Lori ** when I dialed their customer assistance phone. Lori was extremely helpful in explaining my coverage noting that I had unknowingly and accidentally recently doubled up on my coverage. There was no such alert from TD on my goof. Lori was very pleasant and is making arrangements to reimburse me for my overpayment. TD should take pride in having such a conscientious employee.

I have been a Total Defense customer for over five years. Very happy with the service overall. Great customer service, friendly & responsive to customer needs. Recently referred several of my friends to sign up. Would not hesitate to recommend this company to others.

I appreciated Lori ** responding to my inquiry within an hour. It was not a high priority inquiry, but the quick turnaround was both unexpected but very much appreciated. Total Defense has great products and great customer service. Sadly, great customer service is not something you typically find in the U.S. anymore. So I really appreciated the support from total defense. Thanks!

Lori did an exceptional job of helping install our order. She was polite cheerful and very informative! Also very pleasant to deal with. We are not computer oriented and needed assistance with the installation of your product! Thank you Lori!!!

This morning, I received an email from Total Defense notifying me that my credit card was charged $99.99 to renew my annual coverage. I immediately contacted Total Defense and initially was informed that I would have to wait until 9:00 a.m. to contact anybody. Much to my surprise and delight, I received an email from Lori ** prior to 9:00 stating she could assist me with a full credit. She made my day!! I wish all customer service representatives were like Lori **!! Thank you!

Carlos ** was very helpful and professional... He answered all my questions. Total Defense has done a great job keeping me virus free. I have never had any problems with all my covered devices and like that they keep me informed on checking my devices.

My subscription is expired and I want to try something else. I have set the "disable AMR(?)" but still got charged. Lori is very patience and help me to solve the problem. Because of her, in the near future after my current software is expired, I might come back to your company again. Thanks. Laura.

I Had a problem upgrading to the latest version of Total Defense. Lori ** solved this problem on my 3 PC's with just 2 requests for help. I am totally impressed with the support that I received and it is a pleasure to know that the professional support is available.

Lori ** is an excellent customer service person representing Total Defense. She was polite and listened to my problem. Lorie was efficient, patient and clear in guiding me through the correct steps I needed to be successful in purchasing your product.

Lori was a big help and she was fast and understanding .. I am glad she was was able help and I am happy I purchased the Total Defense product from P C Richard. Lori was professional, courteous and understanding.

I am very please with the way that Lori ** talked with me and helped me know that my renewal is an automatic payment which I was not aware of. She was very polite and for me that is a major factor with who I do business with.

Problem resolved very quickly. Tech was very friendly and understanding especially since I'm not computer savvy. One of the best experiences I have had with computer problems. I would recommend Total Defense to other people. Would like a email before my Total Defense expires next so I will not be without protection.

I wanted to find out if my service was still in effect and when it would end. Lori answered my question promptly and with courtesy. It was a pleasure working with her. Thank you for your help. Cannot say more.

They answer the phone in English. Lori **, Dir. Support Services was very helpful in my choice and after installing the program to confirm that is installed properly. Highly recommended by my computer experts: Retired IBM essential employee and my Accounting Software expert.

Larry ** support specialist provided clear and professional response for a problem I reported. The Snooze function does not stop scheduled scans, nor does it prevent scans of USB drives which are plugged in. There is no notification in the dashboard or the system tray to say a scheduled scan is in progress. Compare the popup which displays when a USB scan starts, a Cancel button is offered. See attached picture. When the system is under heavy load because scan is in progress, it can take over a minute for the dashboard to open. I have set the scheduled scan performance to Low but the disk I/O is significant still. It would be really handy to see a new right click option on the system tray icon menu, (or a new icon) when a scheduled/usb scan starts. The menu option can read "** scan in progress" with an option to pause or cancel the scan.

I called today in reference to rebate issue and Lori ** was professional and courteous in resolving the issue. She was very knowledgeable and because of her knowledge transition moved quickly and smoothly. Thank you for great service! It's customer service like this that make customers come back.

I needed help because I was getting protection for my computer. Lori told me what I did wrong and fixed it for me. Lori was great and knew what happened. She fixed it fast and what seemed easy to me. Thank you

Resolution promptly provided via email. Although it took a couple of attempts to resolve the critical error but did eventually work. Email response was prompt, polite and to the point. One point of contact seem to work very well...

Lori ** was polite, professional, and knew the information I was seeking. I appreciate that I could make a phone call and reach an actual person who speaks ENGLISH. I also appreciate that Total Defense is USA based. Lori conducted business today in the best way possible.

Appreciate the quick response despite the time difference. Lori provided solution link and it solved the issue quickly - very pleased with customer support provided and am happy to continue staying with Total Defense. Thumbs up for an excellent service and product, keeping my computer free from viruses. Thank you.

Issues have been resolved regarding use of previously installed Total Defense program. Customer service representative provided necessary support for removal of installed program and the installation of an updated program for use on my computer. Performed first scan with new program and it appears to now be working.

Lori’s communication was great. She replied to every email query I had extremely promptly and was able to assist with no hesitation. Lori was very polite and I had a great experience troubleshooting with her. Would highly recommend this product directly attributable to her.

I called Total defense to inquire about our rebate. Lori ** was very helpful. Even though I didn't have the activation code, Lori worked with me to find our information, to help me obtain the rebate that I applied for. EXCELLENT CUSTOMER SERVICE.

I called to discuss the discount that was offered to me about me renewing my subscription, I realize I didn't receive the discount. Called spoke to Carlos right away. He heard my concern and immediately he assured me that he will resolve this matter right away. And he answered all of my questions and replied immediately to confirm it with e-mails. That's great professional customer service. Thanks Carlos. I'm a satisfied customer.

Lori helped me navigate thru fixing my account. I have a desktop unit and my wife has a laptop. Lori able to credit back one fee and told me how to put both units on one bill. I like Total Defense because it frees me up from doing things to keep our computers running smoothly. Total Defense is greatly appreciated by us. Thanks Lori.

I had an issue with the rebate & a problem downloading the software. Carlos & Lori were very patient & helpful in giving me directions for the download & resolving my rebate issue. Thank you to both of them. Janet

Contacted Tech support and they fixed my problem, so that I could use Total Defense with a new install. The techs are knowledgeable, professional and polite to their clients. After talking to Mediacom's tech support I was wondering if I would be able to use the service of Total Defense. They finally gave me the number of Total Defense.

I’m writing this in regards to the assistance I received by Lori ** regarding an issue I had with a rebate. Lori was very thorough and knowledgeable in helping to resolve my issue, she was very professional and pleasant to deal with.

When installing new subscription and entering validation code it showed that code was already in use. Dan was excellent in resolving problem. Had to access my screen to see what was actually happening. Fixed issue quickly.

Called today regarding a message saying my Internet Security Suite had expired. Lauri had the problem fixed for me with 5 seconds since a simple refresh was all that was needed. This was the second time I called within two weeks and got prompt results.

I had difficulty getting onto the correct web page for my rebate and had to call your toll free number for assistance. Lori was very patient and walked me through the rebate process. She professional, pleasant and answered all my questions. She is an asset to your firm.

Dan was quick to help me and patient, I myself am not great with computers but he definitely made it easier for me to understand, I would definitely recommend this service to others and once again appreciate the help. Thanks again!

My laptop was not taking my activation code. He fixed it in one minute. He was very nice and professional with the respect in his approach to my situation. When I spoke to him about my situation he was very understanding and knew what the problem was and fixed it now I am up and running. Thank you for this product.

Very helpful and took care of any concerns or questions. He said I would receive an email explaining our conversation and the contract renewal. We took care of the initial problem and waited 3 additional days and the renewal was processed.

I called regarding my rebate, which I never received. I spoke with Lori. Even though it was a while since I sent in the rebate request, Lori was able to help me and resolve my issue by the end of the day. I will be receiving my rebate shortly. She was very professional, and their customer service is exceptional.

Lori was very helpful in helping us renew our subscription in a very short period of time. There was no miscommunication or frustration in completing the process. Extremely happy with this company and service. I would not hesitate to recommend this service to my friends.

Talked to Lori this morning to confirm I have auto renewal, Lori checked my account and assured me I have auto pay. Lori was very helpful and just a pleasure to talk to and these are the interactions that keep me with Total Defense.

She was very helpful in answering the phone quickly so that I could pay my renewal early. I would recommend this service to family and friends. This TOTAL DEFENSE system is the BEST anti-virus software of all. I look FORWARD to my service for the NEXT year.

Joe **

Lori did a magnificent job towards resolving my rebate problem, for my recent total defense software purchase, as part of my laptop purchase @ P.C. Richard & Son. I very much appreciate her professionalism and demeanor as we moved towards understanding the problem and then finding the appropriate solution to the problem. She understood why the rebate problem existed and took the necessary actions to resolve the problem to my satisfaction.

When I tried to run my PC Tune-up program I was getting an error message. Talked with Daniel and he helped me install a new version of the program. I ran the program and it worked fine. Thanks for your help.

The representative was very helpful and I was satisfied with the results. I called in reference to a rebate for the Total Defense internet security purchased with my All-in-One PC. The problem was solved and I will be on the lookout for a rebate.

Speaking with Laurie was a pleasure - she let me explain the issue(s) and clarified "McAfee" and "Total Defense" (5 star rated) are separate apps. She confirmed update I had requested was in fact complete and to have a nice day.

When I tried to scan my PC I got an error message that my program was not being supported any longer. I contacted Staples and they connected me with Total Defense Customer Support. I spoke with Lori and in 5 minutes she looked me up and sent me the link to update my system. I am now up and running and fully functional. Your Team Rocks.*****

Had difficulty renewing as my credit card had changed which prevented auto. renewal... Have sorted it and back to auto renewal. Have had Total defense for years and plan to continue.... Am very satisfied with Service received. Thank you. Rodger **

I had purchased a new computer. I wanted to add my subscription anti-virus to this computer. As there was no subscription available on my account, I contacted online support, through my website account. The support soon fixed the issue, and now my new computer is protected. Cheers for the support, Total Defense software company. From Rob.

Because Microsoft put a block on my computer, I could not activate my renewal. My computer is about 3 years old - not a newly purchased one. This was a new issue. Laurie was a great help. The first person (Carl?) who I tried to work with had no patience and was rude. He knew I am elderly and not very computer educated, so I requested to work with someone else.

The response to my questions and concerns was excellent and immediate. Answers were concise, clear and accurate Would call anytime. Showed courtesy and confidence. Would feel free to call anytime and recommend this service to my friends. Employee was courteous and very respectful to a senior citizen.

Lorie did an excellent job answering all of my questions. Very professional and pleasant experience. She gave me the all important peace of mind. The information she gave me was so very important to me because I had had a spam call that I was worried about and she walked me through how there was nothing to worry about and then my cell phone and home computer were both secure.

Lori was gracious and helpful and cared for my question promptly and knowledgeably. This is my first renewal in my new home and it was painless. Best customer service I’ve had in a while. Actually my experience with her was easier than this review!

Ms. Lori ** was able to help me re-activate my account and explained how my life-time subscription works. She knew exactly what to do, without any hesitation. Ms. ** was very professional, efficient, fast and courteous. I rate Ms. Lori ** EXCELLENT!!! - Highest possible rating!!! Thank you.

I changed my email address and Total Defense logged me out of my account. I then could not sign back in. But, thanks to Lori for helping me out. (I entered my email incorrectly.) All is good. I have used total defense for many years and would definitely recommend you to a friend.

I had 2 issues when updating this year - lost license key and a glitch during install. Both issue we resolved very quickly via email contacts. Carlos ** got my license key to me, and Laurie ** provided software links to fix my install problem, and corrected my device list. Each issue was resolved in less than an hour. Good support is very important to me, and your staff came through with flying colors. Thank you!

I received an email stating that my rebate would be declined, because I sent a copy of my product UPC instead of the original. That was a mistake on my part and was prepared to resubmit my rebate. However, after a quick call with Lori **, with Total Defense, she was able to pull up my account, verify that I am indeed using this product, and offered to override the decline. She kept me from having to mail all of the required documentation a second time, and wait longer for my rebate. I very much appreciated this as I dreaded having to redo it all and wait longer. She was very polite, friendly, professional, and helped me resolve my issue right away. I would recommend Total Defense to anyone looking for a security program for their electronics. And while I am a new user, I have been impressed thus far with the program and the level of security it brings.

I had an issue updating my account after renewal. Larry ** was amazing in getting right back to me with a solution. Give him a raise for sure. We need more customer reps like him.

My phone call was received in a timely manner, Representative Lori was very pleasant and helpful to talk to. She was able to quickly update my information. This was one of the best customer services that I've dealt with especially during this time of Covid.

Lori ** assisted me in the "Total Defense activation" process. She show patience, superb knowledge, kindness and courtesy. Certainly a FIVE STAR employee. The TOTAL DEFENSE program exceptionally does its job. Your program denied submission because of form failure. John **

The chat was excellent, very professional and helpful. The technician was able to resolve my issue in no time. I will recommend this product without hesitation because of the good quality. My computer is secure and working properly because of the good attention from Laurie **. Thanks, keep on the good work.

Dan is always very pleasant, but more importantly his efficiency is outstanding. It is a pleasure to reach out to him if any situation arises where I need assistance with my computer security. I have been fortunate enough to find this company.

Virus protection was outdated. I had no idea how to respond to the error message which was popping up constantly on my computer. Lori ** baby stepped me through the process to uninstall and reinstall. Very patient and competent! The updated protection is up and running now.

I called to cancel my automatic renewal for Total Defense. After speaking with the customer service rep, I had a better idea of the product and once she offered a small discount to maintain the service, I felt much more comfortable renewing. She was awesome.

Very helpful and concise. My call was answered quickly and Lori offered me a great discount. Although I am happy to give a review, I am somewhat disappointed that I must write at least forty words or 200 characters in order to submit this review.

I had a banner pop up last week after and update. I tried everything. I called your tech. Lori ** and she helped me get everything cleaned up and it was so easy and helpful. It took minutes to fix with no problems. Thanks you so much. Lori noticed I was using an out dated form of Total Defense and I am now up and running as fast as ever. You're Awesome!

I was having problems activating my protection on my mobile device and Lori was very helpful. The directions she gave me were very easy to follow and understand. My problems were resolved and thing are working as they should. Thank you so much.

During the year I changed email addresses and therefore didn't receive the usual reminders re process leading up to renewal date. Lori ** was extremely helpful in explaining the process and provided information to ensure my subscription would not expire/lapse. Five stars.

I hit a website and an alert came on and Laurie help me to fix it immediately. She was helpful and friendly and knowledgeable. Working with Total Defense was positive. There really is not anything else to say except thank you.

Lori M. was the tech support rep who helped with my request. She was efficient, friendly, and thorough in providing the assistance that I needed. She also sent follow up details and contact data by eMail. As always, support for the Total Defense product was superb.