Total Defense Reviews

Lori was able to provide me with assistance when I reached out by telephone. My rebate was not processed because I may have indicated the wrong email address. She double checked on her end to see if it processed but - she determined that it did not appear. She asked me to send her an email + copies of my receipt and bar code from the back of the total defense package. She was able to assist.

I spoke to Lori **, who was quick, professional and efficient. She understood my needs and concerns and came up with a quick solution to rectify the matter. I was very satisfied with Lori’s support and service. Always a pleasure when dealing with the customer service representatives with Total Defense!

I want to thank Dan so much for taking care of some major issues with my computer. He did an excellent Job and even called to update me. He is a great employee and I hope management appreciates the excellent customer service he has provided to me. Thank you Dan **! Judy

I called in today for customer service. Lori answered the call. Lori was able to help me go through the necessary steps to help me renew my anti-virus. Lori was helpful and very professional with her assistance. Thank you.

Lori ** assisted in the problem, suggested a clean uninstall and reinstall, the problem was fixed. Lori was very helpful and followed up after the issue was resolved and advised to contact if further issues came up in the future. Thank you Total Defense and Lori **.

Lori you are great. Everything went just as your support said. I wish everyone was as nice and kind and helpful as you. You take customer service above and beyond. Thank you very much. I hope you have a blessed day and it was nice to have your help. Thank you very much.

Very pleasant person to deal with. Now guys just how much can a person say about updating a year on a charge card but to make the count I will say if I didn't like the security coverage or the customer service reps. I would have switch to another company. There you go - 50 words.

Lori was magnificent (and, no I am not related to her) -- informative, patient and kind. She is a keeper. She helped me update my renewal and assisted in the downloading of the purchase Total Defense PC product. Lori was clear and well-spoken.

Laurie was great. She gave me an option of reinstalling my software, but recommended I wait a day to see if the issue would resolve, which it did in a couple of hours. I was happy to have an option, but even more happy issue was resolved without further action on my part. I love that I always get to talk to a real person when I have issues (this was only my second in several years a customer).

Received a reply within a reasonable timeframe. Was in contact with the same person during this process. I appreciated that what I needed was resolved. I will continue to use this protection for my devices now and in the future.

I had very wonderful help with a very nice lady and I would recommend Total Defense to everyone. I hope this message finds very well and keep up the good work and please stay as wonderful and dedicated to your job for a lot of time.

I emailed Total Defense because it seemed my PC was not protected, even though I have a paid subscription. I got a reply within 24 with steps on how to deauthorize and then reinstall the TD service. This was successful. Great work everyone.

I was pleased to be assisted with my problem being unable to access current Activation codes. Our account was linked to an obsolete email. Hopefully now resolved. We have been users of Trend micro for over 10 yrs for virus protection. Very happy.

Resolved my issue very professionally. Took the time to explain the processes she was undertaking. While I would like to give Total Defense a 5 star rating, I held back only because we cannot fully determine why the subscription renewal failed in the first place. Overall a pleasure to deal with.

Lori ** was very helpful and within minutes problem solved. I had a scam that Uninstalled Total Defense and installed their own. They tried to get me to pay for protection. I shut everything down and called you guys. Thank you Lori.

It was great experience especially Lori **. She was wonderful. Very well spoken and extremely helpful. I always wish to speak to her every time I call. I am a Army Veteran. She showed the utmost respect to me for serving my country. Thanks. Benjamin.

It was great speaking with Lori today. She helped me resolve my issues. I am pleased with her service and her knowledge to help me. She was professional, kind, and I would recommend this product to my friends and family.

Lori was great at explaining what was happening with my account, and the confusion with two emails. She walked me through the change, stayed with me on the phone until everything was set right, and the matter was resolved. It was very helpful - thank you, Lori!

Having difficulty in downloading security suite to addition device. Obviously I was doing something wrong. Lori ** came to my rescue and moved me onto the correct path. Service was professional and extremely helpful. Thanks to the team at Total Defense.

Lorie ** was extremely Polite, helpful, Knowledgeable And very patient she is excellent and a great Asset to the company. Directed me in the right direction. Made my experience with the rebate extremely easy and stress free. She answered back like she said she would in detail and offers future help.

Been a Total Defense antivirus customer for years..Renewal was due in October 2020..Received renewal notice in September 2020 - paid - received reply - billing to my credit card - downloaded renewal. Then received at least 40 email notices to renew - no one sorted matter until I found Larry ** at Total Defense Support who did...

Conflict between two product downloads - Premium Internet Security and PC Tune up. Required matching versions to operate correctly. Lori has been excellent with instructions and fast response to resolve this problem. Highly recommend Total Defense, have used their products since the mid 2000.

Upon renewal my Laptop's software updated as usual, however it was not the case on my mobile. Once I contacted your chat it was activated immediately. At first it was a little confusing as nothing happened, then a rep answered back and helped me out. Thank you.

Lori was fantastic! She explained to me why I was having a problem, & what she did to solve it for me. Lori is a great representative of your service! She answered my call right away, & was friendly & professional.

For reasons I don't fully understand renewal of my software subscription did not process as expected. I was put in touch with Larry ** Support who gave me extensive support over several days finally rectifying the problem. I could not fault the service provided by Larry despite the difficulties in dealing internationally.

Hi. I am a regular customer of Total Defense but when I visited my site it showed up as 'malware'. So I contacted TotalDefense and they took the time to look into it, remove my site from their blacklist and it all works and loads fine now. Thanks heaps for helping out with this. Much appreciated.

Contacted support for help with activating a subscription on a device we did a factory reset on. Received an immediate reply and fix to activating the subscription. Excellent service!! We have had Total Defense on our devices for about a decade!

Have been with Total Defense for many years, followed through with the name changes. Never had a problem with any of my devices that the product is on, affordable, trustworthy, and great online support. Easy to navigate through the portal and see results. Great to have my devices protected. Thank you.

I have used Total Defense for years. This time the "renew" was for 10 devices at $99, which I did not need for my one laptop. I ordered the Total Defense product for $29.99 and thought I was all set (but I hadn't completed the install). I ignored the repeated notices to renew. Last night, with my subscription ending today, I was given two choices; renew or let Windows take over. I didn't want to do either, but didn't know how to proceed. I called TD and got Carlos **. He identified the problem, gave me instructions, and emailed instructions also.

I have been a customer of Total Defense for many years. I am extremely satisfied with the anti virus product and also the customer support. I have always had outstanding support from the customer care team. I have just had the need to contact customer care and as always my query was followed up promptly and efficiently. I cannot speak highly enough of the support I have always received from Total Defense. Thank you once again.

Discussed annual fee. Cust. Service rep was helpful. When service contract is formally renewed I will call her back and finalized what we talked about. That is the sum of what we talked about. Thank you for your helpful and polite service.

My experience with Total Defense turned out to be very good. I wasn't quite sure what to do (I'm computer semi-literate), but Lori ** at Customer Service was VERY helpful, I installed Total Defense on my laptop, emailed a copy of the sales slip from P.C. Richard and the barcode from the Total Defense package, and received my rebate a few weeks later. Again, many thanks to Lori, who was very patient and helpful.

Lori was very patient with me and walked me through this procedure. I am a computer Dummy, but Lori made it much easier for me to complete all the necessary steps. Now I can rest easier knowing my computer is properly protected. Thank you, Lori, and be safe.

Lori was very helpful. She helped me log in and find where to go to renew my subscription; the call took only a minute or two. She was very friendly and polite. She covered when I will be billed and when the new subscription will begin; she said there would be no interruption of service.

Thank you Lori. She was quick and efficient to help me confirm we still have activation accounts left with Mediacom and she confirmed my activation was successful. Great experience after being disconnected when I tried to start with mediacom customer service.

Nuisance little glitch not recognizing actual scans having been done, after a couple of tests was advised to reload the program which fixed the problem. Great friendly service, efficient, knowledgeable excellent follow up. Happy customer of many years. Thank you Lory.

Laurie couldn't have been more helpful. Above and beyond. She is a pearl to your institution. The problem was difficult to solve and she didn't give up or refer me to someone else. She was polite, sincere and pleasant. She had detailed knowledge of her job and that is the only way this issue could have been resolved.

Lori ** made the re-install effortless. Her expertise and professional friendly manner are the hallmark of customer service. She is wonderful and is obviously a valuable asset to any organization she is associated with. I feel very fortunate that she was available to help me today.

On several occasions I have had to be assisted by Total Defense personnel, every occasion promptly responded to and issue resolved. That is important to me considering my knowledge of computers is of the basics. Thank you for your ongoing service efficiency.

Laurie answered my questions and offered to help if I needed Assistance setting up a new Mac with the product. She was a pleasure. The Product has been very effective so far. I would recommend to a friend. Thanks again. Best, M

I was really lucky to have had Lori **. She really helped me get taken care of quickly. When others were sending me to alternate e-mail addresses and having me re-enter information I'd previously entered, she, in one ten minute phone conversation totally took care of my situation. Such a professional. Thank you guys.

After a couple of attempt at redeeming my rebate. I spoke to Daniel this morning who told me what to do. Then when I called ack and spoke to Lori who was wonderful to help me with some difficulties I had earlier with my rebate. Everything went smoothly and quickly.

After many years of trouble-free service, the download to my new computer hit a snag. A few emails later we connected for a Team Viewer session. It was no easy fix but Lori managed to resolve the issue. I am very grateful for the help. I will continue to recommend your product.

My devices have been well-protected by Total Defense for many years. I recently received support to include protection for my mobile Smartphone. Lori speedily and patiently showed me how to do so and to cancel the trial version that was downloaded as a precautionary measure. Thank you, Lori!! Total Defense continues to be my prime support for protection. The quality of service and product is unsurpassed.

Lorie ** assisted me with submitting my rebate information. She was very professional and pleasant to speak with during our call. I also corresponded with her thru email which in she was helpful in resolving my issue. Thank you very much.

I asked on chat if I could get the Premium software, which I believe was being offered for a lower price. Anyway, I think that your chat center was closed, so I renewed my subscription by that night. Hours later, Lori ** offered to give me a refund and she wrote that she would honor what I was asking for. I wrote back to her and told her that I had already renewed my Total Defense Internet Security Suite. She wrote back and gave me a $10 refund which was processed quite quickly. That is the type of service that I find to be appealing and quite frankly, rare these days. Lori is a special and helpful person to do what she did. She's a keeper for this company for sure.

For an unknown reason, I had downloaded and installed the wrong software package on my PC. As a consequence, I did not get updates and it was not possible to activate the installed software suite. After several unsuccessful attempts I decided to phone to the help line. After app 1 minute I got Lori ** on the line. It costed her approximately 2 minutes of conversation to pinpoint the problem (wrongly installed software package).

Lori was excellent and very polite. She went above and beyond to help me get my rebate. Instead of getting a run around she really took her time and went ahead and contacted the correct dept for me. Thank you.

The lady who I spoke to was super nice and had patience with me while I was navigating the website to find the spot to enter my product #. She is a prime example of how customer service should be. I give her 10 stars if I could. I really appreciated her help, kindness, patience and the knowledge she had!! I should have gotten her name, that way if I had any more concerns, I would ask for her by name. If she is like this to all of her calls, then she should get a raise in my book. She is a very valuable employee you have there. Thank you so very much!!

Phone was answered quickly and professionally. Lori ** answered my questions in a clear concise way. She was very knowledgeable about the product and provided a great deal of information and help. This kind of customer service is the primary reason I have continued to renew your product for the last 10 years.

After many phone calls to try to solve my rebate problem, fortunately for me on Sep 26 Lori ** listened to my problem, took action right away to solve it. I still haven't received it but at least this time she changed my experience to a better and less frustrating one.

I have been a TD client for 5 years with my PC, never a problem. I called TD for help installing TD on my husband's new laptop. I received instructions and a link from Laurie, installed it easily. (I am not very skilled at all on computers). Over the weekend my PC became excruciatingly slow, appeared to have a virus. My TD showed a red warning stating my virus scanner was not working, I was not protected. I called and spoke with Laurie again. After explaining what was happening, she said she needed to talk to her supervisor. She was trying to contact her while I was on the phone. I requested the info be emailed as I had an appt to go to.

I called and asked them to renew the product I have in my computer and they helped me very fast and got me renewed on my services for an antivirus product. I thank you and the team that is helping my devices from getting sick of a virus! I will recommend this product to everyone I know.

I got a new laptop about a month ago. Then I called Total Defense to switch it to the new one. An icon for Total Defense was put on my screen. Today I just happened to click it and it said I wasn't covered, which surprised me. The technician got that fixed and now I am covered.

Thanks for being there! Received email announcing my annual auto-renewal of Total Defense, to be charged to my credit card, right in the middle (natch) of credit card fraud and cancelling that card. An easy call to your great folks and Laurie helped update credit card info and, importantly, refamiliarized me on using Total Defense to best advantage, including setting up an auto scan schedule. Thanks much and best to all!

I initially requested a refund due to not having the funds at the moment to go through with the payment of Total Defense. I sent an email regarding the issue and explained my situation and in a quick matter of time they responded and offered me a discount that I appreciate so very much as I honestly was planning on purchasing the program again once I had the fund to do so. They were very kind and very helpful. 10 out of 10. Will be reaching out to them again if I'm ever to have any issues.

Rebate Issues. I spoke with Laurie **, regarding not receiving my rebate. Laurie was very professional, understanding and spoke to her manager about my situation, with my rebate being a couple of days late. They were both very helpful. With the pandemic and everyone stressing, it is nice to know that there are people who will still take the time to go above and beyond their duties. Customer Service positions needs more people like Laurie.

products and services. We appreciated her being so patient with us. We are not very computer literate. Thank you.

Lori ** showed excellent customer service when helping me with my Total Defense renewal. She went over and beyond to make sure that I received my discount by staying on the line and walking through the steps with me. Lori also followed up with an email for me to respond back if there were problems. She genuinely cared and wanted to make sure I was taken care of. Lori is the best! I really appreciated her assistance.

Lori has been terrific. She had the patience to work with me. She understood my problem and was very knowledgeable. Lori spoke English. She was willing to help me even though is was past phone support hours.

My Antivirus was due for renewal and was paid for approx 4 days prior to expiring. I had problems renewing/activating the license - didn't initially receive a PRODUCT Code and when I finally received one, it wasn't being accepted. Received the error that it was not valid. I sent numerous emails/requests for assistance without success. I was without AntiVirus protection for 2 days before Lori ** (Total Defense Support) picked up the issue and resolved it for me. She was very helpful and was the only person who assisted me. Was very disappointed with the other Total Defense contacts and was about to cancel my subscription and go with another company until Lori came along and resolved it for me.

Dan's help made everything easy and the matter was taken care of in timely manner. Simply put a good experience. Thank you DAN. Total Defense security has rose to my defense on a number of occasions. I am thankful for this protection on my computer.

The lady who helped me was awesome.... She knew what she was doing, and was very professional... She was very good about explaining what she was doing.... I want to thank her for helping me w/ this program... Great job.

Couldnt find "reset password" where I'd normally expected it. Fired off an email over your weekend and went searching.

Lori listened and understood the special circumstances of why I was late claiming the rebate that was offered and she was able to resolve my issue on the first call in a prompt and courteous manner. Very cool. Thank you.

Two of my computers were showing my license had expired, but online account showed good through April 2021. Carlos help me address uninstall issues on one and reactivating of both, very efficiently and excellent customer support.

I have been using this program for many years and I'm very happy with it. Any viruses that try to come through get stopped immediately. I had a bit trouble getting to pay this year's subscription but Lori helped through the process and everything is up and running beautifully. Thank you Lori for all your help.

I had a query about adding another desktop to our account and as we are in Australia with the time difference, my email was at 2.20 US time and I had a positive response at 5.22 us time. Can't beat that.

Lori helped me tremendously especially when she sensed that I was about to have a panic attack. She is the bomb.com. She also told me about renewing next year and to also check to see if there might be any deals.

UPDATED 09/18/2020: I have been waiting 1 month for my rebate, Lori ** told me I would have a refund in 7-14 days, that was August 25. Today is September 18, still waiting. Not good.

Lori was amazing and quick with helping to update and renew my subscription. 5 star for sure! She explained how to update and make sure my computer was, once again, protected. I really appreciated her assistance and knowledge. This is why we keep coming back to your company each year.

I called to renew my policy. I spoke with your co-worker Lori **. I found Lori to be very helpful. She informed me of a plan which allowed me to reduce my renewal amount by $20.00. I appreciated her help and the information provided. Thanks, Lori!

I recently renewed my subscription, but was then getting messages that my protection was over. Strangely enough, your system does not tell me what to do after I have renewed my subscription. This is a bit of an oversight. So... I sent back a message asking for help - call it a complaint. Fortunately Lori ** came to my rescue - and yours - and told me how to click on this, and enter that, and get things sorted. It was a timely and welcome response. Many thanks Lori. Y'all do better next time and provide instructions with your receipts or something...

Email sent to USA and response received within 1 day due to time differences. Very good service. We were still experiencing issue mainly due to our computer inexperience so another email sent and also responded to quickly. Issue solved. Also questioned when our account was due for renewal and information provided.

I love this Product. It is so easy to use and I feel protected. I have already spoken with Tech Support and they are extremely knowledgeable, patient and customer focused. In addition, the rebate Department Agent Laurie ** was very kind, supportive and easy to do Business with. Across the board, I give Total Defense Product and wonderful Team a Thumps up and outstanding rating. I spread the word to my friends...get it, get it, get it.

I spoke with the Representative Lori in the Technical Department to assist me with password to access the Mobile Access App, she helped me tremendously, and Courteous Customer Service I am appreciating the assistance today. Thank You helping me to access the app, I was able to access to cover my Android phone, for coverage to make sure I have security.

Lori ** helped solve my problem by providing me with the links and directions to uninstall/reinstall Total Defense software. My software had become corrupted. The Total Defense security product has always worked well for me. Lori was a pleasure to work with.

The technical representative was very good at resolving my problem in a very short time. They were able to quickly identify the problem and get my system up and running in a short period of time. The cost was reasonable and the and the service is one that I plan to keep. I would recommend this service to all of my friends.

Great customer service.. she understood that I was moving and told me not to worry I will receive the rebate check in a couple weeks. She cared and was very understanding and that meant a lot to me. I treat my customers the same way.

Linda **

I had lost my Total Defense on my computer somehow. I used the help icon at the bottom of the screen. I was connected to Lori **. She took the time to walk me through everything step by step until I had it redownloaded and reinstalled. Very friendly and helpful! THANK YOU LORI!

Originally the rebate that I mailed in wasn't approved because the scan bar was needed. Lori approved the original request because she is able to see that I'm using the protection on my device. She was awesome!! I appreciate the way she went above and beyond.

Customer service rep was very responsive and helpful in getting to the problem right away. Issue was solved and I was able to reset password and reinstall product very easily. Everything is fine now. ***

The product excellent and when I called Lori she was pleasantly eager to help me. Great service offered. I must also say that I would be more than happy to recommend this product to any of my friends who need security for their electronics.

Mr. ** tried to help but I was seeking help from the wrong place. I should have asked the Help Assistance connected with my Windows 10. Mr. ** did however offer additional assistance should I need it. Thank You for your Service. Judy

Lori was great - quick, helpful, easily understood what help I was asking for on two separate issues. I did have to prompt a question that had an unexpected answer, but it was of a technical nature. If I hadn't asked and felt like I was being a bore, I'd have allowed access to some unknown app on my computer so that was a minor complaint. 99% awesome.

She made my billing address change completely effortless for me. She was friendly and very courteous while I was speaking with her. I would highly recommend Total Defense to all of my friends and family. I have been a customer for years and will continue to be.

Total Defense has kept my computers from viruses and running well. My experience with Lori, the Total Defense customer service representative, was actually enjoyable. Definitely a plus to have great customer service people that are pleasant and get the job done efficiently. Would highly recommend this company.

i tried 3 times to download and install the Total Defense program that Mediacom recommended....I could not get it to work...all I got was a ""WHOOPS" message...I contacted support and Lori ** was fantastic and led me to where it is now up and running just fine...thank you. Herb

Having purchased Total Defense PC Tune Up when I upgraded to a new laptop last year, I've been completely satisfied with the product. The best part, though, came when I had a question about my subscription. The company rep, Lori **, provided service beyond my expectations. My call was answered promptly and cheerfully, and after I explained my situation, Lori guided me smoothly through the process I needed to take care of the problem. Five minutes later, I was set to go. What a refreshing way to start my work day! The pleasant, professional service I received from Ms. ** has set a positive tone for my morning. I would definitely recommend Total Defense to friends, family, and colleagues.

She stayed with me during the whole process when I was having trouble trying to do it online by myself. I was also able to understand her speech. She spoke clear and kindly. I don't have anything else to say. Goodbye.

It was the fastest most satisfying online fix I have ever done..I made a mistake during the renew process and Lori helped me fix the problem. I think we found a remedy in under 30 seconds. What more could one ask for.

Lori was very helpful in activating my laptop protection for another year by clearly stating the steps I needed to take. She was friendly, articulate and her instructions were easy to follow. I wouldn't hesitate to recommend your product/service to family and friends.

I had purchased a new computer and was having trouble activating Total Defense. I was also having trouble deauthorizing Total Defense for the old computer. I asked for help and in less than 2 hours Lori ** had solved the problem. Thanks!

My husband and I had been a customer for more than 10 years as I can remember. I wasn’t too good in computer, through the help and guidance from the Total Defense I learnt from it. Very satisfied for the service for all the years we’ve had with Total Defense. I can highly recommend it to a friend.

Lori was fabulous to work with. She directed me how to reinstall to the new computer. Lots of patience with me. I was doing it from my phone at first and took care of the problem. Walked me right through all of the steps to install. Thank you.

I did not realize that I bought a new Total Defense product, so I ended up with 2 plans. So I called in to cancel one and it was very quick you sent a refund. Very, very fast and great service. Thank you very much.

When I needed to change my email address/user name, subscription and card details Lori from Total Defense was absolutely brilliant in providing professional, but most importantly - timely, support. Add to that the actual TD product has served me well for many years.

I was unsuccessful trying to reveal the product activation code for a renewed credit card. Went in through my account in the TD Centre on my computer and kept getting a screen with an arrow that required me to "peel back the arrow to reveal code". Unsuccessful and very frustrating. Your operator, Lori **, realised that I was in the wrong place and gave me some simple steps to follow and they worked. I am an older person and not tech savvy so get very anxious when things don't work. Lori was very reassuring and resolved the issue in a very simple and effective manner. Many thanks.

It is a very nice product. I had a question regarding a rebate. I emailed my question and the representative contacted me during the weekend and helped to get my rebate. Nice and friendly staff. I would definitely recommend to everyone.

Lori was the 4th representative I spoke to. Unfortunately, no technician was able to correct the problem. Lori not only corrected the problem, but I was treated like I was family. If I owned a business, I would try to steal her away from you. Sincerely, Stanley **

I had a very positive experience speaking to Lori the customer service representative. She was very knowledgeable and very easy to speak with. She answered all of our questions and by far was very professional. I will be recommending other people to your company Total Defense in the future and I will stay loyal customer. Have a good day and all be well.

I sent an email to your Customer Support wanting a link or information on how to download another copy of my Internet Security Suite to my new Laptop. I received a very prompt response from Larry ** giving me all the info I needed to get the job done. I downloaded the software, installed it and ran scans beautifully. Very happy! I replied to Larry thanking him for his very prompt help, to which he responded. Great Customer Service just when it was most needed. Thanks a lot from a committed customer.

I called twice because I am not the most computer savvy person. Both reps were great, patient and would definitely recommend service. As a high school teacher, this is the first time I have had to do online learning. I borrowed a computer from the school and got my own a few days ago.

He got on a call and accessed my computer to fix the issue. Was able to solve within a few minutes and extremely helpful. There were many related issues causing connectivity problems. Dan was able to work a few different ideas to get it solved. Thank you, Dan!

Our issue was handled very efficiently and promptly by Lori **. Very satisfied with the response which was provided in a very timely manner. We really appreciated her efforts on our behalf and are now happy this has been resolved.

I have been a customer for a long time, over ten years and when I need help you guys are there. Your pictograms are easy to use and work better year after year. Even my 80 years old father is able to understand the interface and use the program.

I have used Total Defense internet security for many years, finding it to be very effective protection. It has performed much better than products I previously used from two other well-known anti-virus vendors. Customer service from Total Defense has surpassed my expectations. They have responded quickly and kept dialog moving in a timely manner throughout the management of my inquiries. Their customer service personnel are patient, persistent and pleasant to work with.

Lori was kind, courteous, helpful and she totally solved my situation by fast tracking my rebate by allowing me to take a picture because I don't have a printer. She is a true professional who has my respect and admiration.

I had to call on July 30th because I received an email pertaining to my refund request. I called on July 30th and spoke to Lori. She was very very very very very helpful and nice and really really helped me get my refund back. Thank you Lori.

July 2020 - Thank you Lori ** (Support Services) for the immediate support and issue resolution. The Total Defense Customer Service experience and accessibility has improved dramatically over the many years that I have been a Subscriber. Well Done. :)

I called about my renewal subscription that was on auto renewal. The cost was twenty dollars more than the offering on their website for subscriptions. I asked if they would honor the price which they did. Lori ** was kind and pleasant. She explained that the lower cost was for new subscribers but did offer me the lower price since I am a long standing customer. Great product, great customer service. Lori made my call as pleasant as could be. Very upbeat, kind voice and was happy to be of service. Thank you Lori and thank you Total Defense!

My experience with customer service, Carlos ** was 'Extraordinary', Carlos listened to my concerns, presented a fair solution and resolved my issue with an appropriate credit. His follow up was also notable and swift. I highly recommend Total Defense as an internet security provider.

I appreciated the great customer service that I experienced. Very helpful and concerned with my questions, ensured that I understood information relayed back to me so I could finish what I needed to do with Total Defense. I was treated kindly and the concern that was given to my questions was amazing. Thank you for all you do..

I was first introduced into the computer security world in the 1990's. I have enjoyed your protection since the "old times" of Vet. You have always replied promptly and politely. Your advice has always provided the right results. Thank you again.

Excellent response time to my query and all follow up responses. Had an old email address associated with my account and no longer had access to the details. Once problem was understood it was repaired immediately. Thoroughly recommend the product and their support staff. Will continue to use this product.

Lori is the best! I was frustrated due to your earlier Tech, Dan telling us repeatedly that he solved our problem when he never did, plus he had a better than you attitude. My wife and I both sensed the same thing. Lori however sense my frustration but always stayed focused on the issue and kept working to resolve our problem, and it was not easy. She kept asking objective questions and working toward the resolve. She actually needed to take over our computer to finally resolve the problem and reinstall "Total Defense" in our computer. At no time did she give in or try to just state it will be okay later like Dan did. Lori continued with questions and a very professional objective inquiry until she KNEW my problem was actually fixed and our NEW computer was once again up and running awesome. Shout out to Lori! THANK-YOU!!!

Lori M.? and Carlos ** were helping me. They were very helpful and ended up working remotely and got me back up. They were very nice and professional. Thank you so much for your help. Lori ended up getting it running.

Ms. Lori ** was very helpful to me. She was knowledgeable and courteous. I appreciate her effort in helping me get signed up for your product. I'm a senior citizen and I need help with computers. Lori was a great help to me in getting everything processed. Thanks very much.

I called to ask about any incentives for renewing my subscription that is scheduled to expire 7/31. Lori ** was very courteous, knowledgeable, and helpful. She answered questions I had about the company and services, including backup, which I was not aware of. I had signed up for Lifelock in January, with the intention of switching to Norton's protection for my computer when my Total Defense subscription expired. However, my experience with the bundled Norton/Lifelock product and service team was frustrating, in contrast to the experiences that I have had when calling in to Total Defense, which were always positive. Lori's clarity and professionalism reinforced my decision to stick with Total Defense. Thank you!

I had a great experience using Total Defense. The customer service was quick and effective anytime I needed it! I would recommend this product to anyone looking for computer security. Their live chat feature is also extremely helpful. I highly recommend.

Corrupted installed Total Defense and uninstalled program. When trying to do a full scan and it aborted. Tried several times and not results. So, I contacted Total Defense Customer Service and was helped. Total Defense Ultimate is NUMBER ONE is my book.. Thanks for the service.

Lori did a fantastic job. She treated my problem like I was a member of her family. She stayed with me until my issue was fixed. Lori also assured me to call back if the issue happens again. Keep up the good work Lori.

Thanks, When asked for advice I got it within the hour & I set it up very easily. Thanks to Lori ** for her/his information. I would certainly recommend this product to anyone. Not much more I can say but thanks again.

Cannot activate Total Defense on another PC. Lori **s quick reply and advice was fantastic as it solved my problem within 24 hours. The service I received would make me definitely recommend this product to my friends. I have been using this product since it came out as VET and cannot fault it for stopping viruses.

Normally, I'm not one to fill out online reviews etc, however when exceptional service and courtesy becomes evident I think it is worthwhile to take the time to do so, I recently has cause to contact "Total Defense" customer service and was very impressed with the excellent service I received from both "Larry" and "Carlos", I have found "Total Defense" a first class product and most importantly backed up first class staff and service.

This morning (7/15/20) I called the customer service number as the Total Defense program on my daughters laptop stopped working. I had the pleasure of talking with Lori **. Lori identified the issue immediately and resolved the issue. She then walked me through connecting the program to our laptop (I am 53 and not computer savey at all). The entire process was under 5 minutes. A true professional. If I knew she lived near my place of business I would try to hire this woman. Thanks Total Defense and Ms. **.

I called to cancel an automatic renewal since I already renewed on my own a different subscription. The operator was courteous and quick to comply with my request and got it done with no hassle. Tom. C.

Product appears to be working fine. Only issue is that it occasionally causes a slow down in my computer. Since my laptop is a new one, I was not expecting any lag time, especially Because your system was spoken of so highly by the store employee where I purchased it.

Thank you for providing excellent service. Lori was patient, speaks clearly and direction were on point. I was on the phone for minimal amount of time due to Lori's attributes described above. My experience with your product for the last year was great and easy to use. Don't change things that are working!!!! Keep up the great work and I hope all your representatives deliver the customer service experience like Lori. Thank you.

Credit Card number changed, so auto renewal would not work. Lori was pleasant, professional and quickly resolved applying new card # and verifying it was approved. Renewal completed. Very satisfied with customer support.

Renew antivirus. Very good and fast response on my problem, thank you for that. Even after I did some things wrong. The response was every time in blink of an eye. I thank you you very much, and I would certainly recommend you to my friends.

Karen K.

Lori ** was very helpful getting me out of a non stop loop that would not allow me to purchase this product. I appreciate her patience, knowledge and courtesy. Glad to see my Total Defense icon is now back on my desktop. Thanks so much, Lori. Have a great day. Ilene

Reported a problem and they responded very quickly with an accurate understanding of problem and a way to resolve. I had a similar experience two years ago and received similar level of support. There was a part of the problem that was not answered but it was only minor and probably was not significant anyway.

I received the new version of Total Defense today and downloaded the app with no problems at all, very user friendly as was the previous version. With the new app of course all previous info was cleared. I called total defense for help with the backup portion as I did not want to do a total back up but just certain files. Lori answered the call in a total professionally yet with a friendly helpful greeting. She listened carefully to my request and guided me "quickly" through the sequence I needed with helpful tips along the way. Very impressive. I do like the Total Defense product and feel safe (as one can) with having the program. I do appreciate talking with a person and to a super technical support professional like Lori. Keep up the great customer service and your excellent security product.

I sent an email seeking help with disabling automatic renewal because I kept receiving an error message when I tried. I also advised that I needed to cancel my subscription. I got a very prompt response from Lori ** resolving my issue in full. Thank you.

My renewal payment was made via my telephone contact. Since my computer was not working so I was unable to renew online. I am grateful that my one year renewal resolved in a timely manner. If the renewal had not been resolved the account may have lapsed.

What a nice lady. The experience I had with Lori ** was great. She knew her business and was very courteous and understanding of my situation. I'm not too familiar with the computer and she put me at ease and make going through the procedure very easy. She did not make me feel uncomfortable with my limited knowledge of the computer.

Was being charged what I thought was a high dollar amount but the issue was resolved. Your price was $108.00 and last year I paid 39.99 so Mr Larry ** approved the same price as last year. I am very happy to do business with you.

Hi, I called to follow up on an email I received regarding my rebate. Lori was great, she quickly resolved my issue and I will be receiving my rebate soon. I have no complaints, she did her job well.

Lori was outstanding. She immediately addressed my concern and solved my problem. Although there was some confusion on my part, Lori very politely and professionally took the time to make sure I was a satisfied customer. Thanks, Lori. Happy Customer!

When I had a problem with activation of the software and reached out to the help desk, I received clear instructions from the help desk for resolving the problem with the activation of the software. The response time was very quick even though the issue occurred on a weekend. Thanks, Philip **.

Lori was very friendly and extremely helpful in resolving my renewal issue. Total Defense has been running on my system for over a year with no issues. I have been able to keep the machine problem free and internet safe.

My annual reminder request specified an amount in Australian Dollars, however when the transaction was processed it appeared that it had been done so using American Dollars, which is more. I queried this with the billing company (Digital River) who directed me to Total Defense Support). The issue was acknowledged promptly by Lori **, who then initiated action to rectify the situation, and I have already received a refund notice. This was most heartening as it has saved me worrying furthermore about the issue. Thanks to all concerned, notably Lori.

I bought your antivirus as ours previous version of the antivirus was expiring. Lori was great with resolving the issue. The software was not letting me renew. She got engineering involved and after calling me back the issue was resolved.

I really appreciate the help I got from your customer service agent Lori **. Pleasant to talk to and solved my problem. She is the Best Agent. I will recommend my friends to use Total Defense for internet security. Thank you Lori for all your help.

She is very helpful, I didnt know I need to call within 30 days after the purchase and she helped me. When I bought the Total Defense they only told me I'm getting a rebate for it but didnt told me specifically that I need to call before 30 days end. Thank you Lori!

Sad but true, I can't remember the last time I actually got SUPPORT from any place or website, like today. She was extremely helpful, on point, waited with me through switching out of things I didn't know, and the best part, is she has a personality! I didn't want to disconnect on her from being frustrated, granted it was over chat so I couldn't hear her voice, but I didn't get even the slightest impression that I was putting her out by having her help me. We joked and laugh, with everything going on in the world, especially right now.. It was good to laugh & smile while getting the help I needed. She was great!!! I have confidence in Total Defense, after chatting with her. I can only hope that if for whatever reason I might need help again, I get her again. She's the SUPPORT that every customer needs.

I was having difficulty activating my security. Lori, in your Tech department, walked me through the steps to update my security. I like your product as it gives me complete confidence as it keeps all my files secure and when I use the Internet. Thanks.

I called about how to send my rebate and it was a pleasure to speak to Dan. He asked me to email some information and call back I emailed it. He swiftly took care of processing the rebate although it was almost 6pm. The other person I spoke to was also very pleasant and told Dan I had called. I thought I would have to wait till Monday but Dan processed my paperwork immediately. Great customer service.

Somehow my desktop icon was deleted or removed. I needed help reinstalling it. Lori was amazing!!! With her help I was able to install my desktop and now I am PROTECTED!! Thanks again Lori for all of your help! Glad to have professional help available when I messed up.

Home license - renewal. Very simple and intuitive product - easy to maintain! Wonderful customer service as well. You do not have to be a tech wiz to figure out - you can set it up to auto-update the virus signatures daily which is what you want (advice from a tech wiz). Thanks!

First of all had trouble for your system to accept my new credit card which I had added in before the auto renewal was processed. So I contacted TD Support and Larry ** rest my account so I could manually process the payment which I did and then to download the new upgrade. However it wouldn't do so a few emails back and forth Larry sorted it out for me. I was so happy to get it fixed and was finding it stressful as I am in Perth Western Australia and you are in the States, and Larry was helping me regardless of the time zone difference. So thank you Larry for helping me out. Very much appreciated. Michelle

Lori ** did a great job of researching my issue with our Mediacom subscription not auto renewing. She then called me back to tell me to check that it was resolved. She was very nice on the phone and very helpful. Thank you Lori!

Thank you Lori for your assistance. I was afraid I wouldn’t be able to get my rebate card, but you made it all very easy. Again thanks for your sympathy. Love my new antivirus. It works very well.

Lori was amazing!!!! She was above and beyond. She was very helpful and kind. I definitely very happy with the service from Lori. Thank you very much for all your help!!! I will definitely recommend Total Defense to anyone looking for this kind of product.

Customer service rep. was polite, very helpful and actually spoke New York Area English, so there was no problem understanding exactly what she said. I have had suck unpleasant experiences when my calls for assistance were answered by someone who was not a native English speaker.

Great service. Daniel took care of my rebate with one phone call. I was having an issue with claiming my rebate. I called in and it was taken care of, all I had to do was take a picture of my receipt and send it in.

Lori was extremely helpful and very efficient at solving the activation issue. We have been using this product since we had our computer repaired two years ago at Staples and have been satisfied with it. Thanks again to Lori for her assistance.

As always, you are very helpful in getting things done. Thank You. I needed to add a device and was unsure how to do it, I'm not really a techy, so I appreciate the patience and friendliness that you provided with me. I have been a customer and a fan of your product for some years now.

Lori ** was very quick & efficient & was very helpful & had a great personality. Thanks for your assistance. I didn't think it would be very quick to renew & it was something I could do over my lunch hour.

Lori walked me through the process with ease. Very polite and helpful. It did not take long for her to point me in the right direction. I was totally pleased with her knowledge and understanding of my situation. Thank you for the help.