Total Defense Reviews

Jul 1, 2022, 03:51 EDT. I am unable to reactivate my "Ultimate Internet security - 1 Year " after having my QOSMIO i7 x500 laptop repaired that took 6 months. After typing in the correct activation code, I keep getting an error message "Entitlement synchronization failed" Note: I currently have 9 devices. Please help me, thank you. Boris.

Daniel assisted me while paying for annual services for computer virus protection. He was professional, kind and very helpful with my questions. It is always great when someone takes pride in providing great service. It takes integrity for a business to survive. Daniel showed this in our conversation. Rather than being interesting he was interested me; the client.

I was asking for the lowest price for premium internet security software found online today. The customer service was fast and easy to talk about it and was resolved to my satisfaction. I'm long-time customer and in the past time, my experience was always very good with this service.

I had issues with reaching getting to the Total Defense application to download it. Mediacom tech support (spoke to about 3 techs) was unable to assist. I was finally put in contact with Lori ** (at Total Defense) and after a few emails the problem was sussed out. A big plus was the fact that Lori was patient and pleasant during the interaction. Not all the Mediacom techs were as easy to work with. A big thank you to Lori....

I needed to renew my subscription and discuss a rebate. Lori was extremely helpful, courteous and professional in assisting and correcting my problem efficiently and expeditiously. She also guided me through the procedure to renew. Highly recommend her for your customer assistance.

First, I was able to speak to a real person to solve my issue with my Total Defense subscription; Lori knew exactly what to do, gave clear directions and resolved my problem quickly. She was polite and friendly. As my first customer service call, I'm left with a very positive impression. Thank you, Lori and Total Defense!

Product is easy to use and provides great support for my new laptop. Lori ** did an outstanding job assisting with my rebate! There was an issue resolving my UPC code and she quickly verified and approved my submission. Thank you!

Lori quickly helped me resolve my technical issue, and even on the weekend. I am an IT industry veteran of 20+ years and we have been using Total Defense on our home PC for years. Is the best internet protection I have found.

Lori ** assisted me today to change my credit card on file to a new credit card number. She was very helpful and efficient in completing this task. It was a pleasure speaking with her today and assisting me with updating my billing information.

Laurie ** was so patient and helpful. This was by far the best experience I have had with a technician on the phone! I am not very knowledgeable about computers, downloads and other things but she made this very understandable and stuck with me when I had no idea what I was doing. It was a welcome success.

Carlos took over and installed my software for me. Was a pleasure as I was not certain what to do. Extremely understanding and polite. I will be happy to call any service I may need in the future. Thank you, Carlos.

Ms. ** was very courteous and professional in handling my request. Thanks for the customer care service if I need help with my computer. I will recommend your product to my family and friends. Thanks again for my Total Defense Product. Best regards, Ms. **

I got right through to someone and it didn't take very long to get an answer. They were friendly and polite. They gave me suggestions if there was a problem in the future and the solution was simple and easy to understand.

The knowledgeable agent quickly solved my issue in simple terms. She didn't confuse me with elaborate details, cut right to the heart of the problem and spoke clearly. I didn't have to wait forever for a real person to pick-up my call. I hope all my future calls will be that easy.

I needed to switch my current subscription to allow protection for more devices used by my family. Daniel ** was very proactive in working with me in switching plans in a timely manner. Thank you Daniel for the great service!

Having paid my account at the beginning of February 2022 my account details did not reflect this. The problem has now been solved and the adjustment made. This was handled promptly by Lori ** within a 24 hour period. Thank you.

Lori ** was wonderful to work with. She assisted me on getting my rebate which had seem to falls through the cracks issued. She made sure that even though the time period expired she was able to have it issued.

I had a great experience with customer service. My questions about renewal and a fraud alert I received was an easy fix, simple and quick and I got an extra discount which helps a lot. Very happy with the customer service reps that helped me out today.

A very special Thank You to Lori! I was confused about the product and she fully explained it and then suggested a better product that would give me what I wanted and more. She treated me kindly, like a friend. I loved not have to wait in queue to get my questions answered. It was by far the best Anti-Virus customer service call I have ever made!

I was getting a "subscription expired" message. MediaCom unable to resolve issue, then I thought about contacting Total Defense. Issue was quickly resolved during my call. Outstanding service provided!

I was coming up on my yearly renew and due to certain circumstances I was not able to renew in time. I needed some assistance and Lori was very pleasant to help me with. Because of her help, I will be recommending Total Defense to everyone I can.

After renewing my service I noticed a 50 percent off coupon on Facebook ad. I called and the rep, Lori ** honored it within seconds. She was sharp and pleasant. Also very professional in her attitude at all times. She said the coupon was for first time users but she would still honor it. She refunded me 40 dollars to my Mastercard.

The lady was very helpful and had my service up and running again fast and easily! She made it a delightful interaction. The protection is so important for my household. She eased my worry and I was able to continue my work online without fear.

Initial request was bad...Then improved 100% when Laurie responded to my message, issue was resolved immed. and to my satisfaction. Give her a raise..Please give the initial contact people more leeway to resolve issues immed. Rather than going up the chain. Thanks. Walter **

Great customer service in quickly and accurately assessing my download and installation issue. Did it right the first time. I’m hoping the software works as well as their service. Would definitely use this company again.

Excellent Customer Representative, knowledgeable and professional, Total Defense Security has always worked for us and we will continue to use Total Defense and would recommend this product for other users looking to protect their software and computer information. Always a pleasure to do business with your company and staff.

I was worried that because I didn't send the original card I wasn't going to get my refund; however, your staff helped me every step of the way. She was very helpful, soft spoken, and I apologize if I sounded angry.

For some reason, my bank marked the transaction as fraud. After replying to the bank that the charge was good, I called Total Defense support to be sure that the payment would be processed. The agent put the transaction through and verified that my subscription was good for another year. The process was fast and efficient.

Lori ** was great! After hearing my problem with my account, she was able to resolve it quickly and painlessly. Lori was pleasant and easy to understand. Here's hoping that everyone in your customer relations department is as good as Lori was in my case.

I spoke with Lori ** on May 2 and she was very courteous and helpful. We corresponded via email over the next two days. She was always clear in her directions and very patient with my questions. In my opinion she is an asset to your company.

I was having conflicts within the Ultimate and the Tune-Up tools within the software. Carlos ** provided the links for removing and reloading Ultimate. Everything is now working great. Carlos was professional and extremely helpful, his fix worked. Thanks!!!!

When renewing my subscription, my android didn't sync. A quick call and a press of a button, I'm up and running. Customer service is always top notch whenever I have a question or problem. I highly recommend Total Defense for anyone in need of computer protection.

The support was just fantastic!! My problem was complicated for them and even more for me. Took most of a week to find and correct this problem, but they did it!!! Carlos did all the configuration on the updated file that was lost and caused all this problem. Could not be more satisfied with Carlos or the tech team that found the problem. Great.

Customer Representative Lori **was extremely helpful solving our problems. She was knowledgeable and patient, and explained in a way that was easy to understand. We're glad she was here to assist. When we had to call back, thankfully we were connected to Lori again, which made it easy to resume where we left off.

Daniel was very helpful with upgrading and helping me change credit card details. I needed to protect our business computer as soon as possible here in Queensland Australia. My credit card had been stolen and renewal was due. Daniel made me feel safe. Even though in a different country problem was resolved quickly and correctly.

Thank you for your professional and prompt service Laurie! I hope a raise is in your future for the wonderful service and helpful attitude you have provided. As a longtime user of Total Defense I appreciate the service and always promote your product to my friends and customers.

Excellent service and very patient. She helped me get my service updated on my computer to keep it virus free. I’ve been having issues for over a month. So I was very grateful when she fixed my problems in a matter of 5 minutes.

Laurie ** provided outstanding service. She was friendly and courteous. She provided exact instructions on how to reset my password. She did not hurry me up to provide me assistance. It takes me time to understand what is needed to complete a task. She is a keeper. Gary **.

Assistance sought and provided to show correct date of subscription expiry, also coverage issue on android mobile device. Thanks for prompt assistance to resolve both issues which is very much appreciated. I have had this product for several years and I continue to be happy with the protection provided.

I received a response very quickly and the Support Specialist Daniel ** was very professional, thorough and courteous with his reply. I was able to handle my issue very quickly. I have used Total Defense for my business and my clients for years. I recommend it to everyone I work with or who is in need of a protection program that actually works.

I was renewing my annual subscription and the person was very helpful in seeing me through the process. In addition, my computer at times gets frozen and the individual again gave me helpful hints on how to correct the problem going forward.

When I contacted Total Defense about the problem I was amazed at the quick response from Lori **. She was so helpful and requested a refund. That was taken care of promptly. I have been using Total Defense for a long time and so pleased with it. This just sealed the deal for me that I could contact and get help when I needed. She is very helpful and seem to understand my problem and how to resolve it.

My rebate for the Total Defense Ultimate Internet Security was overdue so I reached out to the firm for help. Mr. Carlos ** responded right away and resolved my problem. Carlos was very professional and fixed everything to my fullest satisfaction. I am very happy with the Total Defense product. My new PC is protected because of them.

I told what problem of blocked website for my bank. I was instructed to remove family plan as I am only one using laptop at 79 years of age. Turned family off works like a charm. Fast service. Thank you very much.

The representative was polite, professional and helpful. I would recommend this product, as I have used it for several years. The representative was able to help me identify the problem with my rebate as I had the wrong email address.

Laurie knew exactly how to solve my "problem" with complete confidence on my end! Laurie walked me through what I had to do in very clear directions. I will certainly recommend Total Defense to my associates! She deserves a raise!

My experience with Total Defense and Carlos as the representative was excellent. Carlos was very professional and supportive. I appreciate the attention that was given to my issues and the quickness of the solution. Thank you. You guys are great.

The Customer Service Representative was very friendly and efficient and thorough and knowledgeable. She listened to my situation and problem and analyzed the solution possibilities and recommended my best course of action I should take to get my prescription order completed with Total Defense. I would consider her as an asset and a valued employee.

Lori ** is very knowledgeable, good communicator, easy to work with. She quickly updated my email for my account and sent me a password reset. She reviewed my products and cost and thanked me for being a customer since 2015. Also noting my product cost has not changed in those years. All issues were resolved. Thank you.

Lori sent email with downloading instructions first to install and a second to have one of your techs do it online..she was very prompt. I believe Daniel ** was the tech who guided me on the use of the viewer and did the download. He was absolutely terrific...patient, courteous, respectful, knowledgeable. A real asset to your company. I certainly appreciate him.

I normally take my computer to a major big box office store for tune up. I realized they used TD tune up software and charged me for the software and the time to run it, $hundreds per computer. After ordering the tune up. After contact with Lori she helped me cancel the order for tune up and set me up with Ultimate. I ended up ordering the 3yr pkg for less than one year at the big box. I've now had TD installed on several machines for several months. All are tuned up, I've had no issues and will save hundreds of dollars over the term. THANKS Lori!

Spoke with Lori **. Ms. ** was most helpful in assisting me with questions regarding my rebate. Excellent Customer Service! Total Defense installed by Technician (remotely) extremely satisfied and secured whenever I am on my computer. I will definitely renew my subscription in the near future!

Laurie was very helpful, walked me thru the exact steps to take to update my software to reflect the renewal. The time it took on hold to reach her and to resolve the problem was acceptable. I only wish the update had happened automatically upon my payment, or the FAQs described what she walked me through, or the help line was available on the weekend.

The call was answered in a timely manner. The girl was courteous, knowledgeable, professional and quick to expedite my request. It was a pleasure and after the call I was extremely satisfied with my results. I would recommend Total Defense to friends and family. Thank you for your cooperation in this matter.

I was having difficulty downloading some of the software I needed for my new computer. Lori ** was very helpful and walked me through the process for both the new PC as well as ensuring my laptop was properly protected. Excellent customer service.

Having a problem adding a new device after my subscription was renewed to my android phone. Lori saw the problem and walked me through adding the device again on my phone and rebooted my phone and it worked. Thank you Lori.

She was helpful in helping me with my auto renewal. The problem is solved. Thank you. It seems that this problem happens every year. She told me to notify my credit card company in the future. Credit card company issue.

Mrs. ** was very understanding and patient with me and she was extremely perfectional. You have a very good employee. And I will and would recommend Mrs. ** to lots of people. Thank you so much. Mrs. **. The Total Defense team is awesome. Mrs. ** she is a blessing because she really went out of her way to make sure that I fully understood what I needed to do. So totaldefense has a 100% good worker Mrs. **.

Lori was very efficient and helpful in assisting me and I'm very satisfied with my Total Defense product performance over the years. I look forward to Total Defense's security keeping my computer secure in the years to come, Thank you.

Very helpful, need all the help I can get. My wife passed three years ago, and I tried to inform the credit card company of my new address, I could give them the security answers my wife gave them thirty six years ago they canceled my card.

Received a System Extension Blocked notification, requesting action on my part. Wasn’t sure if this was a phishing expedition, but Laurie was very knowledgeable and explained the ‘why’ of the matter. Very precise and thorough. Took very little time to solve.

I was concerned about an email from McAfee that my protection expired and needed renewal. In fact I got several emails from McAfee. Your response was instantaneous and a big relief to me. Thanks so much for your prompt response.

My security scan was stuck, so technician suggested me to login, download newer version of Total Defense. Just took a few minutes and I was able to scan with new version to keep computer safe and optimized. I will recommend Total Defense to friends and associates.

I had forgot to send a copy of the receipt of the purchase. Carlos was so kind to help me. I emailed him a copy. He told me he would send it right up to the team for review. He took care of it immediately. Thank you Carlos!

I was looking for an update on my rebate and the customer service rep was very helpful and proceeded my rebate very quickly. She was very courteous and friendly. My order was found quickly and it was rectified. A follow email was sent to confirm our conversation.

Lori helped me with my questions about my rebate submission and was very helpful and patient in explaining procedures to me in regards to this. It was nice to have a customer service representative that is this professional and polite.

Lori was a pleasure to speak with and very helpful. I appreciated her step-by-step walkthrough. It made what started out very confusing, very simple. It was nice to speak with someone based in the US. Thanks again, much appreciated.

Dear Sir,

She was knowledgeable, professional and patient. Truly an asset to your firm and a wonderful representative of your company. At a time when customer service is lacking that clearly doesn’t apply here. She is an asset to your firm. Kudos!

Call up to find out why the screen said I had 15 issues and only 14 were fixed. She talked me through the process to get the issue solved. She was patient and very helpful to me who has very little experience with technical things, especially computers.

My credit card company had blocked payment of my Total Defense annual payment, as it questioned the legitimacy of Total Defense. The card # had previously been used fraudulently and a new card number was issued. Even though I had twice entered the new number on a pop-billing, the number wasn't being transmitted. Lori was extremely helpful in straightening out the problem. She was so pleasant and efficient. A joy to work with someone in the US. Help bring home support services from foreign companies!

My issue was in regards to a rebate that was lost in the mail. I spoke with a representative named Laurie. She was very professional and resolved the matter very quickly. The level of customer service she provided was remarkable.

I had trouble activating anti virus but was assisted very well by Lori **. The fault occurred because it informed me I was not protected as my subscription had expired. I knew that my subscription was valid for another 4 months.

We had an issue with renewal because of our bank thinking it was a fraud issue. After my wife straightened it out, I called make sure my account was good. Laurie checked the account and walked me through the activation and made sure that I would not be double charged and that the autorenewal was reactivated. All is good now. Thank You, Laurie. Sheldon **

I had to re-install Total Defense. As I am a "technology- challenged" senior citizen, I decided it was best to call for help when you have no idea of what to do. I spoke to Laurie **, your technical support person, and she guided me through the process. She made it easy and didn't mind if I asked questions to be sure I was doing what she said. Super lady! Wish more companies had people like her! Many thanks!

The service I received was outstanding and the issue I had was resolved in a timely and friendly manner. The follow up request I had was also dealt very fast. I would have no hesitation in recommending this product to anyone.

The lovely lady on the phone helped me update my paid renewal. She walked me through the refreshing. It was very helpful as I was concerned after paying yesterday it did not show up today. I thank you very much for the help.

Lori was very polite and knowledgeable.. She knew exactly what our issue was and walked us through the problem with ease.. 5 stars... We have been Total Defense customers for a long time....All of our devices are protected well and we never have any virus issues..We will continue to use the product..

Lori was very professional, friendly and helpful. She directed me how to start the download on your website and offered help if needed. More companies should have employees like her. When calling in, there was no waiting! Your renewal process was very user friendly and I appreciate having the opportunity to download Total Defense on unlimited devices.

Had a android issue with my tablet. The software was not active for 2 days. It got resolved by Lori ** promptly. She was very professional. Fantastic service! I would recommend Total Defense to all of my friends and family in the future.

The person who helped me was able to guide me and I was able to renew with the anti virus that I had purchased. Fast and easy and very knowledgeable. I was also able to do the rebate and that also helps. Thank you.

The subject lines says it all... No need to change anything. Lori was a great customer service agent. Lori was very patient person over the phone and she took the time to hear my problem. What more can a customer ask for...

My bank blocked your charge as possible fraud. After stating that it was not fraud, I contacted your company so there would be no lapse in coverage. Lori asked for my email and was able to immediately process the payment. I also Very Much appreciate that the automatic prompt took me directly to a representative and not more computer questions. I would recommend your company.

Have found this company to be quick to respond to customer services issues over the last five years. These are not the company's issues, but mine, someone who isn't as adept at using computers as most are nowadays. Would recommend them to anyone.

Lori ** was great about helping me correct the error, in regards to my subscription length. I am 84 years old, and not good at all about computers, but she was so easy to understand, and so helpful. I can`t say enough good things about her!

Have had CA for several years and in the past found it somewhat difficult to upgrade-find my account. However, in the new product the Dashboard is so easy to check. Previously messages were sent to an out of date email, but now changing details was easy and felt secure. The helpful video on how to download and install the new CA software was excellent and straightforward even though I had to run it through several times.... It must be my age!! More little videos could help explain some of the more technical terms and options available??

Everything went quick and efficient-Got help immediately as always. Have not had any problem with viruses. I plan to continue with your really good services-Wish you had a program to help us clean clean up computers or recommend a good person or business. Thanks again -Greg

Received renewal notification. Lori ** advised renewal actually not due until 11/22 and patiently walked me through correcting my system. Thanks to Lori, this was one of the nicest and quickest dealings I've had with a company.

Brief experience, very helpful and knowledgeable agent for technical support for the problem I was experiencing. I have been a customer since 2014. I've never had an issue regarding a virus or any issue regarding security. I would recommend Total Defense to others.

When I went to renew my subscription, I noticed it was still saying I needed to renew it though I had already paid. I called customer support and Lori ** was very helpful at showing me how to refresh that status in my app! It was such a simple and easy fix, though she didn't make me feel dumb about it- she was very helpful. I kept trying to log in and log back out lol. Thanks again Lori! :)

I was very pleased with the customer service representative that helped me. She gave me the best renewal deal that was available. I would highly recommend Total Defense to friends and family. I have used Total Defense for the last few years. I have had no problems with the service.

Lori was very kindly. I was having an issue with my cell phone, which she resolved for me in a matter of seconds. Very efficient, considerate & articulate. All in all a wonderful experience. I will gladly use your service again :).

Lori ** helped me tremendously with uninstalling McAfee so that I could re-install Total Defense. I could not have done it without her patience and knowledge. She is great! Total Defense is a great company to go through for security of your electronics, but Lori ** makes it even more wonderful.

Generally I would recommend you to have a more reliable automated system, as it seems to send out e-mails, which have not been received. This has happened just recently, and the same problem occurred a while ago. However this issue was solved very satisfactorily and efficiently. Please check with Lori ** for further info. Thank you.

Today I called because I had renewed my Total Defense online, but was still getting notices that I was unprotected. ** gave me clear directions on how to fix the issue, but she also went into my account. There, she saw that I had a subscription which had auto renewed, which I was unaware of. Along with the one I had renewed online, I was over covered. She looked at both. Asked me a few questions and quickly assessed my needs. She canceled the less appropriate one, assured me the other one was in effect, informed me I would receive a refund, and gave me simple instructions to follow so I could see it was activated (which worked by the way.) It was a delightful experience. Fast, efficient and friendly. She did a top notch job and this experience makes me want to stay with your company. Thank you **!

I was receiving a few emails that said they needed my new credit card because my old one was expiring. I wasn't sure if it was spam or not so I called the company and was assured that it wasn't spam or something wrong. So I changed my account number and all is well.

Excellent experience. My questions were answered. The representative was professional and pleasant. He checked our account to confirm that after I paid to set up the Total Defense that it automatically updated our devices and that no further action was required by me.

Daniel was an exceptional professional who was very knowledgeable and demonstrated a very friendly and efficient attitude in setting up my security program. He was very user friendly and did exactly what he said he would do. Rare quality in the computer industry. Thanks for a job very well done Daniel and best of luck in the future.

Lori was wonderful!!! She knew what the problem was and how to fix it. She was polite and friendly! She answered the phone right away and I did not have to wait a long time. She was easy to understand and very helpful!!!

I made payment yesterday and my account was still showing as if it will expire. I contacted support and Lori ** was extremely helpful in researching and updating my account to reflect payment. I understand that call volume was very high and yet my question was answered relatively quickly and I do the appreciate. Thank you.

Full scan was successfully implemented and problem was resolved. Support officer Lori was polite and respectful. The entire experience was very professional. I appreciate the service. I am happy to have protection from Total Defense. I would recommend, however, that the service toll-free telephone number be included on the leaflet that that purchaser is given at the time of purchase.

Received very good service from agent. Was very kind and informative, helped me to understand my order. Was just a update of prior service. Thanks for the help and service, have a good day. Will continue to use this service. And suggest to others.

This was not an ordinary problem. The solution was difficult to find and required some time. They being said I have to say that it was the best experience I ever had. No matter how trying the experience was I felt that I had someone who had my interest at heart.

Lori ** is excellent and very professional, I called to find out why money was taken from my account and she reminded me that my renewal was up. She sent me the link for an update on the software and how to install. I appreciate her services and I would recommend that a raise would be considered on her performance at Total Defense.

Lori is very knowledgeable about your rebate program, she is friendly and very helpful. She is a real pleasure to deal with. She represents your company well and I would steer anyone to her who is looking for help with any issue.

Message on computer said my subscription had expired 32 days ago, however my bill was paid for the year. Lori was very helpful in reinstating virus protection. There was no mention of receiving a credit for the month that protection was turned off.

Called because apparently my new credit card did not register when I entered it on the website. Customer care was very pleasant, took care of the issue quickly, registered my computers. I have to say your customer service exceeds expectations.

My call was in regard to the renewal cost. Lori ** was extremely helpful as she understood my problem. She was able to solve it in an efficient and quick response. I am totally satisfied with Total Defense and would recommend your product.

I received a quick, efficient, and pleasant response from Lori ** at Total Defense Customer Support who solved my automatic renewal problem to my satisfaction. There was no long wait on the phone and the hold music was pleasing also.

Lori was very gracious in answering my questions and explanation. Her professionalism is greatly appreciated. Also the phone was answered very quickly. Thank you Lori. As far as the Total Defense program goes I am very pleased with it and how it works.

Lori from Total Defense was patience precise and answered all my questions. I could not have ask for a better Customer Service Representative. I call other companies and sometimes I get rude or impatient rep. Lori was neither and I always get great service when I call with a problem.

Lori ** was a great help. She guided me directly in solving my issue. Excellent customer service. Thank you again Lori, I would have never figured it out without your support. I will continue to recommend Total Defense, excellent protection and customer service.

I received a return email from Lori ** and she was very helpful in directing me how to solve the problem. She returned my email very quickly which was nice to see because I was not sure if my security was working, especially over the weekend. I was very happy with the quick response and the help. It is nice to see that there are still some companies that offer their customers help when needed, thank you.

Customer service was great, very helpful and assisted me with my issue. Very thankful with Lory ** who kindly assisted me and resolve the problem. Looking forward to keeping Total Defense in my product and stating safe. Thanks again and very well appreciated.

Lori was unbelievably helpful and very professional. She intently listened to my explanation of the problem I was experiencing and immediately knew a resolution. Her efficiency in resolving the situation was amazing and you are lucky to have an employee like her.

I called in because I had not received my rebate check and it had been over 2 months since I had submitted the information. Carlos was very professional and helpful. He took care of my problem to my satisfaction. Was very patient with me.

I was very confused about the process because of a crossover between your previous access and the new method of renewing my subscription. I think if this had been properly explained in the first place I would have had less need for support. However, I have received great support and information from Lori in your office here in Australia and have worked through the issues to renew my subscription properly.

Lori was fantastic. She exceeded my expectations. She is a real asset to your organization. I would not hesitate to reach out to her again should the need arise. I guess I need to get to 40 words, so Lori is superb, most excellent, outstanding, fabulous, and has a great attitude. She is patient, attentive and most helpful.

The service provider supplied useful information to help me get through the installation process. She was very friendly and while my question may have been silly, I wasn't treated with any disrespect. Very good experience. I would recommend this product to any new customer that is looking for a good security software for their computers.

I received notification from our credit card that they declined your charge. Then I received an email from your company regarding the bill. I Called in to make sure that Total Defense resubmitted our credit card as our bank declined the charge because they didn't recognize the charge. Lori took excellent care of all my needs. Thank you!

I contacted customer support because I was having issues with my subscription, but Lori ** was able to assist me with getting the download to work. I followed her instructions and was able to get the old version removed and upload the new version.

Made an inquiry regarding renewal of my Virus Protection was assisted promptly and resolved by Lori. Have been a loyal customer of Total Defense for many years and have always found staff to be very helpful whenever I have needed assistance.

Lori ** helped me to renew my subscription and get my computer scanned and protected. I was unable to get it done online so I called customer service and Lori was very helpful. I called back to customer support because I couldn't get my computer scanned properly.

I received an automated call from VISA this morning with possible fraudulent activity from a Digital Store. I called VISA and while on the phone I used the email option to contact Total Defense for confirmation on the price. After finding out it was Total Defense from VISA there was already a response with the amount from Lori. I let VISA know this was an authorized charge and they said they flagged it so the next attempt would go through. Just as any fyi Total Defense tried twice. Exceptional service by Lori **. Imagine at this day and age I got a response most expeditiously, accurate information and all while still on the phone with VISA. Hoping the charge was able to be processed. Any questions you can reach out to me at **.

I contacted Total Defense to inquire about renewal protection for my electronic devices. My payment is not due until 8 Mar '22. The representative stated to me that in March 22, the renewal would be taken care. The representative was very helpful in my inquires.

Very helpful customer service. Lori was more than helpful! I called back 30 min after my initial call and was pleasantly surprised that I was able to talk to Lori a second time!! ⭐️⭐️⭐️⭐️⭐️ Lori!! Thank you for all your help.

Lori ** was very helpful with the problem I had. She understood the issue and the matter was resolved in seconds. She processed my refund right away. I highly recommend "Total Defense" products and their service. I will be their customer in the future.

It is frustrating that the subscription does not just roll over, especially considering that payment had been completed, and receipted, prior. If my memory serves me correct, this is not the first instance. It would seem that unless auto-renewal is enabled the renewal experience is very clunky. I choose not to enable auto-renew to allow review of current offers etc at expiry. It is disappointing to observe that better offers are available in comparison to my current subscription yet TD does not advise accordingly. TD, there is room for improvement in your customer experience here. On a brighter note however, I'm very satisfied that my issue received prompt attention and resolution - thank you Lori! Regards, Pat

Lori was efficient! She was quick, helpful, and to the point. My credit card number had changed and so the automatic renewal did not work. I had been avoiding giving the new number thinking it would take too long, plus I wanted to find out how to get some of my other devices covered. If I knew it was this easy to renew and get my new devices covered, I would have called a long time ago. Thanks!

Laurie was extremely helpful and very pleasant to deal with. It was a pleasure talking to her. She was very knowledgeable and was easy to understand to guide me through my problem. I wish other companies that I deal with had someone like her. Don't lose her. Give her a raise.

I am very pleased with my interaction with Total Defense Customer Care today! Carlos answered all my questions and I was off the phone in under 3 minutes! It was quick, easy, and efficient! I didn't have to fight to have the issue resolved and I was pleased with the outcome. Thank you, Carlos!

Total Defense technical support informed me Windows 10 is in S mode by default, on a recently purchased HP laptop. Once it was switched out to run in full Windows 10 mode, the installer worked and Ultimate ran fine. Despite Microsoft's "warning" it cannot be undone? I would have never known the laptop was set as such by default? Nor had I ever heard of this mode, if it were not for your online support!, Thank you.

I had purchased a year subscription of internet protection from Total Defense and after a month, it had said it expired. So I reached out to customer support and a kind employee name Lori ** helped resolve my issue. She was very helpful and quick. Thank you again! So far so good and happy with my internet protection!

System was rejecting the addition of a fourth device (subscription allows for five). One simple to email to Support was turned around quickly by Lori ** with positive outcome, i.e. registration of 4th device completed. Fantastic, timely service. Big tick!

Lori is very helpful. She always helps me with my subscriptions. She is very knowledgeable as well. I always get help from her. I highly recommend her. The service is good. I don’t know what else to write. Thank you for your help.

I needed to renew my subscription to Total Defense. My old credit card was compromised and had to be destroyed. Your representative was very patient and engaging. She knew exactly what to do minimizing my time required for the phone call to resolve the problem.

Great experience as I was frustrated with the whole rebate claiming process. Lori went above and beyond to meet my specific needs. She listened to my issues and provided a solution. Excellent on all levels, great customer service. Thank you

Ok, well I don't know what you want, but I was well pleased to speak with Laurie. She's very professional and very kind, meaning respectful. I wish more people were as kind as her, well ok, I hope Total Defense protects me as good as it has in the past, oh my, this is so long.

Lori was very professional and resolved my issues immediately. I emailed her several times regarding different issues. She took the time to explain what was necessary to complete the transaction. I would definitely recommend Lori and Total Defense to anyone that purchases a computer.

When I reached out after hours with a question, to my surprise when I checked in the morning, I had a response. I asked a follow up question and got a reply back straight away! Thanks for partnering with our ISP to help keep us all safe.

Since I have subscribed to Total Defense, 3 years now... I have not had one instance of a security threat. Completely satisfied and would absolutely recommend Total Defense. I have Total Defense on all my systems, with no worries of an attack.

I had on 1/28/22 the opportunity to speak with a customer service representative named Lori ** to renew my security software. Lori was very helpful making some needed changes to my account and processing my renewal. Her customer service and telephone skills were very professional and she is no doubt a positive asset to the Total Defense Company. Lori keep up the good work!!!

Lori ** was a pleasure to work with. She was very professional and answered questions accordingly. She made my experience unquestionably a joy to do business, purchase products and refer others! She also assisted with passwords and including my phones and tablets to be safe and secure with the product I purchased. Thanks again, Lori!!!

I called Total Defense and spoke to Laurie **. She did a great job. Told me I had to uninstall Total Defense and reinstall. I also had to change my password since I had forgotten it. She was very patient, informative and knowledgeable. Everything worked perfectly after we finished. Great job Laurie.

Lori explained the level of protection you receive with each plan. Lori gave me a clear understanding of which plan worked best for me. I have felt that Total Defense has been an excellent antivirus for me during the last year & after talking with Lori I am convinced that I will be subscribing for years to come. Thank You.

I reached out customer service inquiring about a rebate that was not received. My call was answered by Carlos ** who was very courteous, knowledgeable and patient. He offered a quick and easy remedy to my problem. I was very satisfied. Thanks again for your assistance.

Just needed to update my account with a new credit card number. Found Lori to be very pleasant and helpful. It is so nice to have a customer service rep state side speaking with clarity, knowledge, and pleasantness. Thank you.

Our new administrator purchased two new programs by mistake. We already have an account that is set up for automatic renewal. Lori checked on this issue and saw that yes we were charged twice and gave us a credit immediately. In addition she was extremely helpful and very polite. It was a pleasure to speaking with her yesterday.

Lori was very willing to be very helpful, which was very much appreciated. She guided me thru the necessary steps needed to activate my PC tune up software. She also discussed your Total Defense "ultimate" anti virus software, which convinced me to look further into purchasing the product.

Recently my old computer was replaced with new one. I had an existing subscription to Total Defense. I contacted Total Defense. I was sent link to download to new unit. I downloaded and run first scans within an hour. Quick, convenient and simple, great customer service.