Total Defense Reviews

Lori from Total Defense was patience precise and answered all my questions. I could not have ask for a better Customer Service Representative. I call other companies and sometimes I get rude or impatient rep. Lori was neither and I always get great service when I call with a problem.

Lori ** was a great help. She guided me directly in solving my issue. Excellent customer service. Thank you again Lori, I would have never figured it out without your support. I will continue to recommend Total Defense, excellent protection and customer service.

I received a return email from Lori ** and she was very helpful in directing me how to solve the problem. She returned my email very quickly which was nice to see because I was not sure if my security was working, especially over the weekend. I was very happy with the quick response and the help. It is nice to see that there are still some companies that offer their customers help when needed, thank you.

Customer service was great, very helpful and assisted me with my issue. Very thankful with Lory ** who kindly assisted me and resolve the problem. Looking forward to keeping Total Defense in my product and stating safe. Thanks again and very well appreciated.

Lori was unbelievably helpful and very professional. She intently listened to my explanation of the problem I was experiencing and immediately knew a resolution. Her efficiency in resolving the situation was amazing and you are lucky to have an employee like her.

I called in because I had not received my rebate check and it had been over 2 months since I had submitted the information. Carlos was very professional and helpful. He took care of my problem to my satisfaction. Was very patient with me.

I was very confused about the process because of a crossover between your previous access and the new method of renewing my subscription. I think if this had been properly explained in the first place I would have had less need for support. However, I have received great support and information from Lori in your office here in Australia and have worked through the issues to renew my subscription properly.

Lori was fantastic. She exceeded my expectations. She is a real asset to your organization. I would not hesitate to reach out to her again should the need arise. I guess I need to get to 40 words, so Lori is superb, most excellent, outstanding, fabulous, and has a great attitude. She is patient, attentive and most helpful.

The service provider supplied useful information to help me get through the installation process. She was very friendly and while my question may have been silly, I wasn't treated with any disrespect. Very good experience. I would recommend this product to any new customer that is looking for a good security software for their computers.

I received notification from our credit card that they declined your charge. Then I received an email from your company regarding the bill. I Called in to make sure that Total Defense resubmitted our credit card as our bank declined the charge because they didn't recognize the charge. Lori took excellent care of all my needs. Thank you!

I contacted customer support because I was having issues with my subscription, but Lori ** was able to assist me with getting the download to work. I followed her instructions and was able to get the old version removed and upload the new version.

Made an inquiry regarding renewal of my Virus Protection was assisted promptly and resolved by Lori. Have been a loyal customer of Total Defense for many years and have always found staff to be very helpful whenever I have needed assistance.

Lori ** helped me to renew my subscription and get my computer scanned and protected. I was unable to get it done online so I called customer service and Lori was very helpful. I called back to customer support because I couldn't get my computer scanned properly.

I received an automated call from VISA this morning with possible fraudulent activity from a Digital Store. I called VISA and while on the phone I used the email option to contact Total Defense for confirmation on the price. After finding out it was Total Defense from VISA there was already a response with the amount from Lori. I let VISA know this was an authorized charge and they said they flagged it so the next attempt would go through. Just as any fyi Total Defense tried twice. Exceptional service by Lori **. Imagine at this day and age I got a response most expeditiously, accurate information and all while still on the phone with VISA. Hoping the charge was able to be processed. Any questions you can reach out to me at **.

I contacted Total Defense to inquire about renewal protection for my electronic devices. My payment is not due until 8 Mar '22. The representative stated to me that in March 22, the renewal would be taken care. The representative was very helpful in my inquires.

Very helpful customer service. Lori was more than helpful! I called back 30 min after my initial call and was pleasantly surprised that I was able to talk to Lori a second time!! ⭐️⭐️⭐️⭐️⭐️ Lori!! Thank you for all your help.

Lori ** was very helpful with the problem I had. She understood the issue and the matter was resolved in seconds. She processed my refund right away. I highly recommend "Total Defense" products and their service. I will be their customer in the future.

It is frustrating that the subscription does not just roll over, especially considering that payment had been completed, and receipted, prior. If my memory serves me correct, this is not the first instance. It would seem that unless auto-renewal is enabled the renewal experience is very clunky. I choose not to enable auto-renew to allow review of current offers etc at expiry. It is disappointing to observe that better offers are available in comparison to my current subscription yet TD does not advise accordingly. TD, there is room for improvement in your customer experience here. On a brighter note however, I'm very satisfied that my issue received prompt attention and resolution - thank you Lori! Regards, Pat

Lori was efficient! She was quick, helpful, and to the point. My credit card number had changed and so the automatic renewal did not work. I had been avoiding giving the new number thinking it would take too long, plus I wanted to find out how to get some of my other devices covered. If I knew it was this easy to renew and get my new devices covered, I would have called a long time ago. Thanks!

Laurie was extremely helpful and very pleasant to deal with. It was a pleasure talking to her. She was very knowledgeable and was easy to understand to guide me through my problem. I wish other companies that I deal with had someone like her. Don't lose her. Give her a raise.

I am very pleased with my interaction with Total Defense Customer Care today! Carlos answered all my questions and I was off the phone in under 3 minutes! It was quick, easy, and efficient! I didn't have to fight to have the issue resolved and I was pleased with the outcome. Thank you, Carlos!

Total Defense technical support informed me Windows 10 is in S mode by default, on a recently purchased HP laptop. Once it was switched out to run in full Windows 10 mode, the installer worked and Ultimate ran fine. Despite Microsoft's "warning" it cannot be undone? I would have never known the laptop was set as such by default? Nor had I ever heard of this mode, if it were not for your online support!, Thank you.

I had purchased a year subscription of internet protection from Total Defense and after a month, it had said it expired. So I reached out to customer support and a kind employee name Lori ** helped resolve my issue. She was very helpful and quick. Thank you again! So far so good and happy with my internet protection!

System was rejecting the addition of a fourth device (subscription allows for five). One simple to email to Support was turned around quickly by Lori ** with positive outcome, i.e. registration of 4th device completed. Fantastic, timely service. Big tick!

Lori is very helpful. She always helps me with my subscriptions. She is very knowledgeable as well. I always get help from her. I highly recommend her. The service is good. I don’t know what else to write. Thank you for your help.

I needed to renew my subscription to Total Defense. My old credit card was compromised and had to be destroyed. Your representative was very patient and engaging. She knew exactly what to do minimizing my time required for the phone call to resolve the problem.

Great experience as I was frustrated with the whole rebate claiming process. Lori went above and beyond to meet my specific needs. She listened to my issues and provided a solution. Excellent on all levels, great customer service. Thank you

Ok, well I don't know what you want, but I was well pleased to speak with Laurie. She's very professional and very kind, meaning respectful. I wish more people were as kind as her, well ok, I hope Total Defense protects me as good as it has in the past, oh my, this is so long.

Lori was very professional and resolved my issues immediately. I emailed her several times regarding different issues. She took the time to explain what was necessary to complete the transaction. I would definitely recommend Lori and Total Defense to anyone that purchases a computer.

When I reached out after hours with a question, to my surprise when I checked in the morning, I had a response. I asked a follow up question and got a reply back straight away! Thanks for partnering with our ISP to help keep us all safe.

Since I have subscribed to Total Defense, 3 years now... I have not had one instance of a security threat. Completely satisfied and would absolutely recommend Total Defense. I have Total Defense on all my systems, with no worries of an attack.

I had on 1/28/22 the opportunity to speak with a customer service representative named Lori ** to renew my security software. Lori was very helpful making some needed changes to my account and processing my renewal. Her customer service and telephone skills were very professional and she is no doubt a positive asset to the Total Defense Company. Lori keep up the good work!!!

Lori ** was a pleasure to work with. She was very professional and answered questions accordingly. She made my experience unquestionably a joy to do business, purchase products and refer others! She also assisted with passwords and including my phones and tablets to be safe and secure with the product I purchased. Thanks again, Lori!!!

I called Total Defense and spoke to Laurie **. She did a great job. Told me I had to uninstall Total Defense and reinstall. I also had to change my password since I had forgotten it. She was very patient, informative and knowledgeable. Everything worked perfectly after we finished. Great job Laurie.

Lori explained the level of protection you receive with each plan. Lori gave me a clear understanding of which plan worked best for me. I have felt that Total Defense has been an excellent antivirus for me during the last year & after talking with Lori I am convinced that I will be subscribing for years to come. Thank You.

I reached out customer service inquiring about a rebate that was not received. My call was answered by Carlos ** who was very courteous, knowledgeable and patient. He offered a quick and easy remedy to my problem. I was very satisfied. Thanks again for your assistance.

Just needed to update my account with a new credit card number. Found Lori to be very pleasant and helpful. It is so nice to have a customer service rep state side speaking with clarity, knowledge, and pleasantness. Thank you.

Our new administrator purchased two new programs by mistake. We already have an account that is set up for automatic renewal. Lori checked on this issue and saw that yes we were charged twice and gave us a credit immediately. In addition she was extremely helpful and very polite. It was a pleasure to speaking with her yesterday.

Lori was very willing to be very helpful, which was very much appreciated. She guided me thru the necessary steps needed to activate my PC tune up software. She also discussed your Total Defense "ultimate" anti virus software, which convinced me to look further into purchasing the product.

Recently my old computer was replaced with new one. I had an existing subscription to Total Defense. I contacted Total Defense. I was sent link to download to new unit. I downloaded and run first scans within an hour. Quick, convenient and simple, great customer service.

Renewed my subscription, downloaded successfully but software would not activate. Called your help line and Dan was amazing. As soon as I told him about the issue he was able to quickly resolve. He was very nice to work with. Thank you so much Dan! Excellent at delivering great customer service!!!

TOTAL ROCKSTAR=Lori **! She has the patience of Job(biblically speaking), extremely knowledgeable, & resolved my issue quickly. Her demeanor/professionalism is the epitome of excellent CS! This is the 2nd time she's assisted me in 5 yrs... She reminded me of that! #CLONELORI**. Thanks so much and please feel free to contact me should you need more info about this service call, as my 1st call was not pleasant (CS-Dan).

Did not receive an email telling me that my credit card will be charged for another year renewal of Total Defense. Lori was great. She told me to look for now on in spam as it might have gone there and perhaps I did not see it. Grateful for the tip for future communication and very pleased with the quick response in being connected at once on the phone and the very professional and courteous care given by your customer and tech support personnel, like Lori. She also gave me a credit on my account.

The customer service rep handled my issue, I am happy and reassured me that my issue had been solved. I very grateful for this. I had been hacked and she solved the issue and made sure that I didn't get hacked.

Carlos was Very friendly and polite. I didn’t want to pay a lot for renewing my computer protection. He offered me different options and ended up saving me a bit of $$. Thanks so much! He made my day.

I needed to check if my documents for my rebate were received. Apparently I was missing a document, but thankfully Carlos was kind enough to help me to communicate with the Total Defense center, and now I just have to wait 15-20 days to receive my rebate check.

I contacted Total defense after several months of not receiving my $75 rebate. Honestly at first when I called In. I felt the rep was giving me a hard time. Giving me the run around because I was giving him the name I strongly believed it was under and wasn't finding it. I kept giving him additional info but wasn't able to find it... so I was getting very frustrated because I was giving him Almost everything He was requesting but wasn't able to find it. After about an hour of trying to deal with him, he had his manager called me LORI and she went above and beyond... and she was able to locate my info as it was MY MISTAKE, it was under my nephew's brother's name which I Didn't know that. And I felt bad, but she went above and beyond. Thanks very much LORI for helping out and going the extra mile!!!!

Needed to know how to put the software on my other computers since my package was for 3 computers and Lori was able to teach it to me quickly. My old computer died and I needed to put the software on a different computer.

Lori was very helpful. She was considerate of my concern and with kindness and patience resolved the problem I was having. I was also happy that I wasn't on hold for any reason. My concern with downloading my software was taken care of quickly.

Lori ** was very helpful in solving my problem. She was considerate and professional and was able to quickly ascertain the situation and provide the necessary remedies. I ran the scan after chatting with Lori and was satisfied with the work done to clean-up my computer.

Carl helped me follow up on the ticket I started with Lori, a manager who answered my email. He helped me get a discount on the Ultimate. I'm so happy this was completed. He helped completed the purchase, complete the download, and the setup. Give him a pay raise, or a dinner card. Thank you.

I was unaware of the automatic renewal of my virus protection plan that was automatically charged to my credit card on file. The agent was patient, understanding, and very helpful in all aspects of my concerns which created a feeling of confidence in your company. As a result, I decided to stay with Total Defense for my computer laptop virus protection plan. Thank you.

Called to update credit card information. Call was handled quickly and efficiently by the customer service representative. My email and physical address was verified and new credit card info was noted. Customer service representative was polite, friendly, knowledgeable, and efficient.

Daniel was great in helping an 88 year old former IBMer who once taught how to program in machine code. I'm new to Total Defense and had to change my credit card info. My new laptop came with TD and I had trouble signing on. He helped me with both problems. His personality and patience with me were strong points.

My experience with your support team was EXCEPTIONAL! I have only had the product 2 1/2 weeks but it came highly recommended by PC Richard from whom I purchased both your product and my laptop. They could have recommended another company’s product but felt yours was best.

I asked the question and how to install my Total Defense software onto a new laptop that I had recently purchased, this was an upgrade from an old tower PC that I have been using. Response time was great and instructions on how to install was easy to understand and simple to follow, I’m really happy with the support received.

Was unable to delete three deactivated accounts which were speedily attended to by LORI after emailing for help. Lori contacted me requesting the three computer names which were supplied and now my account administration is now completed. I have been a user of this system in its many forms and powers for now some thirty years.

I was so happy with Her customer service. Helped me step by step to resolve my problem. It is always nice to have someone helpful and friendly, when you cannot figure out what wrong. I was having a problem downloading my Total Defense premium internet security.

Lori quickly walked me through how to reset my subscription and password so that I could use all the scan features. And answered my question about how this happened. Very impressed with the speed of which I connected with a real person when calling.

Lori was a joy to make contact with. She was helpful and precise with dealing with a non computer person. She informed and reassured me about the process and what to look out for in my emails. Everything was just fine and mission accomplished. Now we have been updated all should be well.

Customer service was excellent. Very helpful from start to finish. Had an issue submitting rebate info and Lori took the time to walk me through it. She also followed up with emails to ensure my satisfaction. Pleasure to deal with! Thanks

Laura was very friend and took care of all my request very quickly. I was prepared to spend an hour waiting to speak to someone and was blown away when someone answered and resolved my issue in 10-15 mins. Awesome!!!

My account was expiring and was not able to auto renew. Lori was very helpful rectifying the issue. The card on file was an old card. She updated my card and information quickly and I was on my way. Thanks for the great service :)

Thank you to Carlos ** for helping us with the last of our problems in supplying you with all the papers necessary to comply with the Rebate Requirements. Not having a working printer is the cause of all of this. I expect a visit from a computer repair person today or tomorrow. If it cannot be repaired I will purchase a new one. Thank you again.

Both Lori ** and Carlos ** were exceptional in explaining the TD products and guiding me in choosing the right product. Carlos was expert and patient in his help when I installed the new product. Thank you both!

Fast service and assistance when needed with customer support and technical assistance. Easy program to install and use. Feel more secure on the web. Can always get quick assistance with questions or issues. Highly recommend and wouldn't want to be without it.

My questions were answered and the Total Defense Representative was very polite and helpful. I also asked about the status of where Total Defense stood in regard to the other Anti-Virus Protection companies. And I was pleased to learn that Total Defense has been rated No. 1 by Consumer Report.

Love my Total defense product. Customer service agent Lori outstanding, very patience with my questions, was clearly understood on info and troubleshooting that was needed. We were able to take care of all my issues I was experiencing. I would highly recommend Total Defense. It was a pleasure in speaking with Ms Lori. Thank you again. Lisa

Laurie was very professional in helping me through the refund process. She made it a quick and easy process in addition to providing easy-to-comprehend afterward steps to complete the refund. I do recommend this service to anyone looking for amazing electronic security and I will absolutely return when I have the funds.

I just needed a refund. Laurie was very quick and very helpful. I appreciate the professionalism. I would definitely use again if needed, but for now this software is not compatible with the VPN requirement that I need for the company I am working with.

I had A charge dispute and it was handled very professionally and courteously. Lori ** took very good care of me and my issue. I had already purchased the $59.99 plan but was also charged for the $213.99 which I did not need. Lori through the chat took care of it and did it quickly.

My customer service rep was so helpful and patient! Five Star service. I really am happy with the service. I am really glad that I bought this program. I feel very safe now that I have purchased this protection.

Lori ** was just wonderful!! I called to inquire about a renewal subscription charge on my mother’s behalf. I had called to cancel the subscription but after speaking with Lori and understanding the value of the product, I chose not to. She was extremely professional and easy to talk to. I hope she has a wonderful New Year!!!

I lodged a request for help on December 31. I did not expect an immediate response. However Lori ** from TotalDefense answered and my problem was solved within a day. Very impressive service! For some unknown reason my antivirus software had been wiped from two devices.

I noticed on my American Express account Today I was charged for two different plans within two days of each other. I spoke with an extremely helpful customer service rep who was Very polite and helped me Rectify the Additional charge efficiently and so quickly! When I called I was put through right away to her (no hold time at all) and again she was so Helpful and Such a pleasure to deal with!

I was notified that my subscription was getting ready to expire so I got online and viewed my account. Before I renewed I checked on other products and saw the pricing for my suite was 109.99. When I went to renew exactly what I had previously for the last 2 years and checked out the price was 20.00 higher. I phoned the 800 number and immediately was connected with a CSR. She was extremely helpful and resolved my issue in less than a minute.

I want to thank Lauren for her outstanding help with my product needs. She was patient and very polite. I was able successfully add new devices after receiving a better price for your product. It was great to speak with a real person and not a robot. Especially nice to have a kind person to help you navigate through the technology. THANKS!!

The employee who handled my account, Carlos **, was very thorough and helpful. He took the time to answer my questions and he explained everything I needed to know extremely well. I would highly recommend the customer service department to anyone who uses this Total Defense services.

I was having trouble with installation on a new device. I spoke with Lori and she was super helpful! I feel so much better knowing that my family's computers are protected. Thank you very much, Lori, for making it so easy!!

I have used Total Defense for years. I will always stick with Total defense. I was blown away at the level of protection. It will not allow me to go on to dangerous websites. It will actually prevent me. Always pleasant customer service who will help 24/7. Thank you.

Resolved issue professionally and quickly. Excellent customer service. Extremely pleased with results. I have been a customer for several years now and the personnel/customer support at Total Defense has been nothing short of top notch, always helpful and very accommodating.

I reached out to Customer Service for technical assistance to reconnect my subscription to Total Defense, which was disconnected subsequent to my laptop being serviced. I was assisted by Daniel who was polite and provided prompt and efficient service. This, and my previous experience with Total Defense customer support, were both highly satisfactory. I add that I am also pleased with the Total Defense anti-virus product and will continue to renew my annual subscription. Please continue to provide a top-quality product and customer service to your consumers. It's refreshing.

Great Tech Support Tech. Carlos **. Carlos was able to delete McAfee programs which allowed him to enter your program. For some reason I was unable to delete McAfee. Nothing would happen. Carlos was able to remove it from my computer.

I was very satisfied with the service I was given by Carlos **, He helped me with my concerns. I had two accounts going and he said I took care of it correctly. I totally like this product and highly recommend it.

Excellent service. Would not change a thing. The rep even look at my account and gave a discount for longevity. How awesome is that. I would recommend this product to anyone because it do what it do so well. Thank you,

Lori was very helpful and made me feel very secure and she explained to me what I should never do. That is why I give Lori five stars. ⭐️ ⭐️⭐️⭐️⭐️ I would definitely recommend Total Defense to my friends and family.

Carlos was the utmost helpful today. His professionalism and knowledge was outstanding. Had to call two(2) times. Each time he was patient with us and directed us on what procedures were needed. Carlos is truly a tremendous asset to your company.

The customer service I received from Mr. Daniel ** was satisfying and exceptional. His assistance rendered and swift response enabled me to be confident with the product and customer support service. It was a pleasure to receive a rapid response and solution to my concern.

I got a notification on my computer that I had 4 days to renew my Total Defense Account. I did not know how to do this so I called in and Lori guided me thru it. She made it easy for me and was very patient. Thanks and Have a Merry Christmas.

Awesome customer support. Lori ** had my problem taken care of in less than a minute flat. Keep up the great job!! I will for sure refer you to friends. Have a very Merry Christmas and a Happy New Year.

Lori was wonderful in helping me with Total Defense and syncing my tablet. She was very nice and polite! One of the good things is I could understand her (she speaks English) and that is awesome! You usually don't get people that can speak fluent English. She is a wonderful asset to your company. Thank you. Kathleen

Lori confirmed that I updated my details & when Total Defense would automatically renew. She also confirmed that all the emails I was getting based on info. I gave her were scams. Thank You for quick & great support! Merry Christmas, Happy Holidays!

After being sent to approximately 8 people. It was frustrating and annoying!! But Carlos was the person that resolved my problem immediately!! He is awesome!! Now Im just awaiting my rebate check from 10/16/21 purchase of my HP Computer. Thank you Carlos for your professionalism.

My experience with the service dept was good. My problem was resolved I believe as I am waiting for the rebate. Thank you for the help. Hopefully others will have a good experience. I am awaiting my refund and feel confident that my computer will be secured.

Lori, Did a very professional and timely renewal of my subscription. I feel much better knowing my protection has not lapsed. I feel confident, that my PC's are protected from all attackers. And my subscription has now been placed on auto renewal. Thank you

Customer Service representative Lori ** was great with assisting me with my prescription renewal. She was very knowledgeable, courteous and resolved my issue with ease. She was exactly what I expect from a customer service representative and a lot more. Lori was very informative and respectful throughout our entire conversation. She made me feel as if I was a special and valued customer. “Total Defense” should be proud to have an agent to represent them as Lori **! Lori job well done. You have changed my overall opinion on most customer service in general, and I salute you for your pleasant attitude. Thank, thank you, thank you!!!

I called Mediacom to have my subscription renewed. They did not know how to do this. The agent at Total Defense took care of the issue for me, including setting up the second computer used on the Mediacom account. Thank you!

I was informed of the problem, instructed to uninstall Total Defense as it was outdated. (I don’t understand why it doesn’t update). I followed the links I was given, then reinstalled Total Defense. I’m hoping I don’t get charged again, since I already paid for the service even though it hasn’t been working properly and I was unable to use my computer. The gentleman I spoke with was helpful, polite and patient.

I called, got right through to a live person. That alone is rare these days. The woman who answered spoke good English. She was knew her stuff, was able to walk me through clicking the right boxes to fix my issue. She had my issue solved in like 2 minutes.

Lori is an exceptional Customer Service Representative. I am new to setting up computers and tablets. I had to call multiple times because that's how much I couldn't figure out on my own. If I owned a company I would want my employees to meet her standards of excellence. She treated me like a person, actually a friend. She was very patient, courteous and professional. I have worked in Customer Service and it is rare that I get a Representative that treats me the way I treated my customers. She went above and beyond on both the technical and rebate issues that I was having.

1st Carlos, then Laurie helped to install TD on two laptops and two cell phones. Great stuff, with all the scam calls we receive on the cells and also on our landline. Nice to have a sense of protection. Thanks. Mel

Hello, I'm new to Total Defense and was not able to see my mobile devices on my console. I called the 800 number and was helped by a professional, courteous representative who resolved the problem immediately. Thank you very much for your help.

Rep was knowledgeable and friendly. Best of all she knew exactly what to do! Thumbs up! Thanks Total Defense and Mediacom for great service. It was really nice not to be on hold for an hour like with some other company. Happy Holidays to you all! And thanks again.

I bought a new device which was preinstalled by Microsft S Modul. It seemed to block or force to use Microsoft Apps. I could not log in to my account. A message like "oops something went wrong" appeared. Thank of the assistance of Total Defense employees like Carlos ** and Daniel ** helped me to shut down this fault. Thank you.

I was limited on time as I was calling from work while I was on a break. The female rep was friendly, humorous and quick to verify my info and then took the payment. She really seemed to know her job! I had tried to make the necessary changes online but I had questions when I couldn't delete expired information.

2checkout apparently had my old email address. I did not get the renewal invoice and Total Defense showed my account to be out of date. 2checkout emailed a copy of the invoice and updated my email. After performing a full scan, the issue was resolved. Thank you, Merry Christmas!

Thank you for the quick and informative answers to my problem while setting up the new antivirus. Your employee(s) I did call twice, were patient and caring and everything went smoothly after the calls. Thank You Again.

I was very happy that Daniel assisted me with my issue of not being able to use the backup feature in Total Defense computer. He worked extremely hard trying all possible solutions and was very professional about everything he was doing. Dan was able to point out that the back up feature did not work because of a failed Windows update on my system. I'm very grateful and satisfied with all the updates and attempts Dan tried. It is just time for me to buy a new device. However, I want to say Job well done.

I received a message asking me to download the App for Total Defense. I called to confirmed I am covered by Total Defense Security. All is great. Thank you Laura. You are very efficient with your job. Merry Christmas. The Total Defense products are great.

I received a new credit card and elected to change auto-renewal payment to PayPal. When I tried to delete former payment method, I kept getting an error and credit card was not removed. Carlos was professional, knowledgeable and addressed my issue promptly. He explained that sometimes, depending on the browser, this error would occur. When I checked later, the former credit card had been removed and showed PayPal only.

I have trouble downloading the app. Totaldefense.com/mediacom and Lori ** helped me, I was in Microsoft Edge app and it would not accept the app. So I had to go to Chrome app to install app. Thank you. Bryan **.

The experience was fast and friendly and easy! Laura was wonderful! Total Defense is a good company! I would recommend it to other’s! Thanks for the ease of the renewal with automatic renewal system! I know things can be tougher to do to keep you safe online but experience was wonderful!

Lori once again helped me out big time. And solved my problem very quickly. Very polite and knows her job very well. Thanks again. I would recommend Total Defense to friends and family. Everyone have a Merry Christmas and Happy New year.

Daniel was very patient and most helpful in assisting me sign up for the Total Defense virus protection for our computer. I appreciate having this service very much. I also appreciate Mediacom providing this service for their customers. Thank you,.

Thanks for solving all of my issues. You were both so helpful on the phone. I was about to give up altogether and you both figured it out in a few minutes. Amazing that a couple of digits on the timestamp could create such angst.

Lori was courteous and professional in helping me with my subscription renewal. Thank you for your patience. She helped me with my payment issues and also explained how to navigate the home page so that it showed my current status.

I am very grateful because your help was very good and fast. I recommend Total Defense, is very safe and effective, I bought it twice before in Bratmart store and I like it. Next year I Will buy another one. Thanks.

Lori was very pleasant, professional and helpful with the renewal. I felt very safe in giving my information. I would definitely share this serve with others. I really enjoyed the service. I very happy I can go on my computer and be safe.

For some reason, my Total defense was removed from my computer. Called for help, and Carlos had the answers. Very professional service and his tone was...he likes his job. He's a keeper! Wish other companies would have people that like/love their jobs... It shows in Carlos **. Thank you.

I kept getting notices saying my Total Defense had expired. Lori, helped me get it back. I tried for days to get it to work and she did it in just a few short minutes. We did my apple laptop through email and I actually called and got her for my windows desktop computer that I use for work. I was very pleased with the way she handled it all. I would recommend her to anyone.

I spoke with Lori. She was very good. She asked questions and was able to solve my issue within minutes. Very pleasant, understanding, and followed up with an email on what she help with. I called in on October 8th and the representative did not even note the account. Not happy about that.

Subscription renewal price was too costly for me. Customer representative understood my concerns and reduced the subscription to accommodate me. She was very pleasant and understood my needs and personal reasons.

Lori was comforting and supportive. Stayed focused until problem was resolved after many attempts. If wait time was extending, she gave me a task with instructions to call her back. I called back 4 four times and was lucky to connect with her each time.

I renewed on 11/2/21 on my computer screen but never received an email. I kept getting messages to renew and I called to see if payment ever went through. I spoke to representative Carlos on 11/29/21, who was courteous and efficient and he said he checked but didn't see a payment but would help me with renewal. I now have received an email.

I sent a copy of my receipt for a rebate, after purchasing Premium Internet Security, over a month ago and was told it was not received. Daniel and Lori were courteous, efficient and professional and I am very satisfied with their customer service.

Very helpful! Thanks again! I've been using Total Defense for a very long time now. I have been pleased with your product and your service people. Keep up the good work. Have a very wonderful Thanksgiving Day with family and friends!

I have beta tested and used a variety of antivirus software through the years. Total Defense in my books provides top notch protection and is the easiest to use of any products. The US based support group is more than just outstanding. I cannot say enough good things about them. They respond quickly and have the solution to your questions in clear and easy steps to follow.

Lori ** has exceptional customer service skills! I had forgot about the subscription that renews annually, so when I was billed $100, I was confused and worried. But Lori helped me get it refunded very easily! She was also one of the few people that pronounced my name correctly, so I appreciate her for that. Thank you!

I called because I didn't understand about installation. I didn't realize I didn't have to do anything. Thank you Lori for explaining this to me. I enjoyed talking to Lori and her quick response to all my questions. Thanks for all your help.

Questions on new virus protection. The person that helped was very helpful and very pleasant to talk to. Explain to me all the necessary details that I needed in order to activate my new product when does older one expires.

Called in to verify my renewal status. I was informed that the renewal did not go through due to an old card on file. Lori ** took the request and filled the order with my updated information. She also showed me where to go on my computer to verify that the renewal and Total defense was back up/running again. Lori was very professional and quick to resolve my issue. Thank you.

I called to renew my service and update my payment information, and the CSR was super kind and helpful! Lori even provided me a discount to assist me with my renewal purchase, which was really kind of her, especially during Covid. I've been a member of the service for close to five years and will continue to utilize Total Defense. Better than any other pc protective services out there!

Was so grateful for your help. Was concerned I would lose the defense program. Thank you for your help this morning. Next year I will just call you. You were a big help with this and the problem was taken care so quickly. Thank You so much!

I mistakenly paid twice to renew my subscription to my defense plan. All it took was a simple email to customer support (I including print screen pictures to show my mistake) and the extra payment was refunded. No questions asked.

Carlos ** was fantastic, quick to resolve and email me the needed tools to take care of my issue. AND... it all worked! Thanks Carlos! Someone get this guy a AMAZON GIFT CARD and a case of beer he likes! Todd **

Daniel was friendly, informative and knowledgeable. The process was easy with Daniel ** assistance. He made it delightful. Great customer service!! Now my laptops are protected! I am a returning customer and it good to hear you guys are still maintaining great customer service. Keep up the good work!

Lori was very helpful when I called about renewing my subscription due to me having trouble on my end. She even returned a phone call in a timely manner on the same day after speaking to another department because I probably would of heard from her the next day due to the hours. Thank you Lori!

I purchased Total Defense virus protection and I am very satisfied with the product. I did have an issue with the rebate and spoke with your rep Daniel ** who was wonderful. He was very knowledgeable and customer friendly. I believe he has resolved the problem.

When speaking to your customer service rep. Lori was very helpful and answered all my questions. She look up my account and let me know that it was time to renew. She was very pleasant to talk to and very polite.

Lori ** was so helpful in explaining my options for renewal of Total Defense. She was professional and friendly. She put me totally at ease. Thank you for having a great customer service representative. I feel protected with someone like her to help me with any problems.

I called customer support this morning and spoke with Lori. First, it was wonderful to not wait on hold for a long time before speaking with someone. Kudos to your firm for that. As for Lori, she was friendly, helpful and professional. She resolved my issue rather quickly. I was quite pleased with my overall experience. I would definitely recommend your company to others.

Issue was that I had prepaid the subscription amount one month earlier than due time when I received your initial coming due email. Your system emailed me again saying our recent credit card charge on auto payment time had not worked. Our credit card had been hacked and bank was sending new card and numbers to us when charge was put against old card. Real issue is that you would have charged me twice if card wasn't on hold. As such I am happy to auto pay but feel your system should check in case a customer prepays as I had done so as to not double charge for same next year's subscription. Lori in customer service confirmed all is ok now. :)

Would not do a full scan or any scan called the phone number at Total Defense and explained the problems I was having, very polite and stuck to the subject.. Instructed me on what to do, sent to my e mail. I followed her instructions and the problem is fixed. We need more people like her and she put a smile on my face, priceless. William **.

I spoke with Dan today regarding an issue with my product rebate. He was very knowledgeable and extremely helpful. On top of this he was very kind, especially with me probably being his first caller of the day! I'm a new customer, but so far my interaction with this product & company has been quite pleasant. I would recommend to a friend.

Spoke with Lori, Very professional. Solved all my issues about when my rebate is coming on my most recent purchase at PC Richards, on Oct. 1, 2021 (Total Defense) I was trying to contact Total Defense since it is 6 weeks now since my purchase, and I did not get my rebate on total Defense.

Spoke with Carlos who was very professional and polite with myself while I was explaining my call. He answered my questions to the top! Thank you again Carlos. Great Job! Also have a neighbor who has Mediacom. Will talk with him on the Software.

Lori was extremely professional during our many conversations regarding a difficult situation that occurred. Lori was very helpful in guiding me on how to go about resolving my situation. She is an excellent customer service rep!! Thank you again Lori!!

The representative who handled my issue was courteous, patient and polite. At first I was frustrated due to customer service not being available 24 hours but after making contacts with the representative and seeing how she handled my request expediently I was extremely satisfied. I would recommend this company because of its fine customer service, protection & affordability.

Fixed almost immediately...Thank you. Lori was extremely nice and helpful. The website that caused the issue created a TROJAN HORSE VIRUS which we had no idea how to fix. We appreciate all of her help and her sparkling personality. Again, thanks to her we are back in business.

Talked to Lori about my automatic payment. She very quickly found the problem and corrected. Lori was very pleasant. Thank you for the great service. I have been a Total Defense customer for several years. Looking forward to your protection for many more years.

I was helped by Laurie **. I was very satisfied with the assistance she gave me. She was very courteous & resolved a situation where 2 accts had to be merged into 1, & stayed with me until resolved. A very positive customer service call.

Downloaded the Total Defense software but, had issues registering the product. Called support to find out it should automatically register so I deleted the setup and went through the download and installation process again. Everything appears to be fine now and isn't asking me to register the product.

I recently purchased a subscription and had difficult in accessing it. Got in touch with customer care service and they promptly fixed the problem. The team were totally professional and courteous and couldn't do enough to help. I have 100 percent satisfaction in recommending Total Defense Security to anybody.

I had McAfee on my laptop which was preventing Total Defense from installing. After nearly 4 hours and dealing with 4 different customer care specialists, Daniel persevered and was finally able to remove McAfee and installed Total Defense. Now I am Totally Happy!

When trying to scan, fail to communicate with control center would pop up. Lori sent an email, I needed to speak to someone for a second time and luckily it was Lori who answered again and talked me through the uninstall and the reboot. Lori was knowledgeable and extremely patient. Also pleasant which made this a good process.

Total Defense Software has the best support coverage I have had to deal with. And believe me I am 70 and have dealt with many customer service people. You could tell by the voice of the representative I was dealing with that her only concern at that moment was me and my issue. You can tell when someone doesn't want to help you in their voice. They were fast in dealing with my problem and resolved the issue immediately. You can reassure Total Defense software is as good as their support coverage. I have had total defense for years and have never had any hacks on my computers. I have four units in my house and they all have Total Defense. So protect your computers with Total Defense software and know your personal information and computers are protected. Know that is you have any problems.

When I notified Total Defense that I did not receive my refund, Lori ** quickly refunded the money to me. She sent me a email same day I reached out to company. Responded in a very professional manner. It was a pleasure dealing with a company that quickly responded to my needs.

I was pleased with the annual maintenance that was performed by Lori today. My acct just renewed automatically on 10/20. I have 3 active Android phones & 2 active laptops. Lori, I wish you a nice weekend

I incorrectly renewed my subscription using Ultimate and I should of used Premium. In speaking with Carlos, he send me a link to remove the app on my computer and to install the correct version. It worked perfectly. THANK YOU!!

I ordered Total Defense and I then realized it is not compatible with my Apple products! I called and talked to Laurie and she took care of refunding my payment and canceling my order. Laurie was very helpful and friendly! Thank you!

Lori was very nice, knowledgeable and quick helping me with what I needed done. Awesome to actually talk with a person let alone someone who knows what they're talking about. I have been a customer since 2015 and happy with my experience so far. Thank You!

I was very worried because I couldn’t print out my rebate and mail it in. When I called I was connected to Lori right away, no wait time. Lori was very helpful when I was having a hard time submitting the rebate, we had it done in minutes!

I'm new to Total Defense and was experiencing account validation and after calling I was notified by e-mail promptly. I was just notified with positive results: my e-mail was validated. Experience was very quick and positive. Products seem to focused on safety and security. Thanks

Total Defense Solved Ticket (#**). Rang TD Customer Care to assist me directly. Spoke with your very pleasant & helpful support - Lori **. She was extremely helpful; walked me through the steps to process the payment of my renewal subscription. All good. Very happy customer - Thanks :))

Your rep was speedy and courteous; he was careful in the details, my records, etc. Total Defense appears to be relatively non-intrusive - - with occasional scanning my files done quickly. Also, unlike some other cyber security software, like Norton, you do not seem to draw problems.