Total Defense Reviews

I was reordering my Total Defense contract and I was very pleased with the way my questions were handled. The rep. walked me through the process very professionally. His instructions were clear and easy to follow.

I recently purchased an new Unlimited subscription, but I was still receiving messages on my screen that I needed to renew my subscription. I found this to be confusing. I called for support and your tech Gary said that I needed to activate my new subscription. He took care of everything, including installing the latest product version. Thank you for the great help.

I had an issue with my computer and they were easily able to fix issue less than 10 minutes. They were able to handle the issue from their computer screen. Customer service was excellent and able to help with the process. I would and will recommend in the future.

Called as I had a problem with my new anti virus. Taylor was Very knowledgable and friendly associate... Seemed to know what he was doing and explained what he was doing and why. Offered assistance on any thing at any time in the future and thanked me.

I would just like to let someone know about the great service that was provided to me by your support rep Gary. I have dealt with many customer reps in the past. Gary was very kind, polite, and it was nice to speak to someone who clearly speaks English. Thank you for the great help.

Problems Activating Subscriptions - Worked with tech support Taylor **. He re-installed the virus software and activated it on our laptop (ELLEMIKE). He also had to un-install and clean up the TD virus software on our desktop (OWNER-HP) and re-install the virus software. Very professional and efficient.

David ** assisted me today in locating and installing my Total Defense software in a very professional and friendly manner. I would recommend Total Defense and David to anyone desiring computer defense software. I have used Total Defense on my laptop for many years and have yet to be bothered with virus or malware problems.

Dan,"the man" helped me a great deal. He helped me through the renewal process as I ran from the phone to my computer. I found him very knowledgeable and patient. As an old man I need patience. I don't have a cell phone so he had to direct me as I ran from computer to phone.

I have been a loyal Total Defense customer. I had a special offer to renew my Unlimited subscription for 2 years. I tried to renew it on my own, but I was not successful. I am not very computer savvy. I was able to call in for support after locating your number on the website. Gary was able to help me get my renewal done and he also installed a newer version of the product, since I was running an older version. Great help was provided to me.

I would just like to say that I am very impressed with the quality of service I received from your company. Previously, I used McAfee and their service team was non-existent. I called for help activating my Unlimited product purchased from Conn's and Gary was extremely nice and helped me resolve the issue in no time. Super service!

For an unknown reason we had to reinstall our Total Defense security. I was at work trying to communicate with messages, and forward responses to my husband, in the end my husband called and we got the issue fixed. Everyone was so understanding and helpful! I have been with you for several years, this was the first glitch we ever had. I plan on continued services with the Total Defense team.

Gary did a wonderful job installing my software. He was fast and courteous. He was also friendly and made sure that I knew what he was doing as he went along. I am very happy with the support I received and would recommend Total Defense to my friends and family.

I wasn't able to download the antivirus and Daniel helped me to do it. He was very patient with me and took me through. He did a good job. Now my antivirus is working. I'm very happy and grateful to him. Well done Daniel.

This was indeed a pleasant experience dealing with Dan. I did not, or recall my password, but I was able to renew in a matter of a few minutes. I would most certainly recommend this product/service to others. Again, thanks a million.

I purchased a Premium subscription from Aaron's. I needed help with the install and called for support. I tried to install it myself with no luck. Gary was very helpful. He was able to explain the program to me and help get it installed. Thanks again!

I just talked with Total Defense support. I had an old laptop that I wanted to add my protection to. Your rep Gary was extremely helpful. I have had Kaspersky in the past but their service was horrible and the support was non-existent. When I called Total Defense there was no waiting on hold. I will definitely recommend Total Defense to my friends.

I recently realised that I had not cancelled my old CA antivirus subscription, even though I had not used it for some years (this is in no way a criticism, just one of those things). I had also stopped using the email address associated with my Total Defense account. After confirming details, the support staff was able to reset my address so I could re-access my account and cancel my subscription. While this may not be the best outcome for you, I am happy to commend your support efforts.

I have been with Total Defense going on my 2nd year and I have had great help and support. Every time I call I get excellent customer service and Carlos the rep help me with renewing my subscription to get my discount and they are very reasonable with their prices. So far I am happy. They don't pressure you like other companies do, to buy their services or products.

Daniel ** assisted me when I called Total Defense to inform you that I have a new credit card to be used for my automatic renewal on 6/8/2019. The service was outstanding. Daniel was polite, professional and expedient with the update needed prior to the renewal date. I wish all customer service calls were to other companies were handled in this manner. Thanks for a job well done.

Very helpful as usual. I have had to contact on several occasions and they have always been very supportive. My issues have always been resolved. I am very confident this contact will resolve my issue. Very willing to answer any questions I have. Would recommend Total Defense. Thanks Taylor!!

Possibility that I have finally found an anti virus firm that I can deal with permanently in the future.

Great job and very professional. He made sure all was running well and found the time to say thank you. I would like to have this tech handle all my issues in the future. Please add my name to recommend a senior award to this technician.

The above "Pop up" was next to impossible for me to eliminate and to make it worse it would not allow use of my go to browser. The technician immediately dealt with and eliminated the problem and also went thru system to clean up any other issues. His service was excellent and was extremely helpful to have his service available.

Thank you again Gary! Gary is very good at his job. He was very patient with me. Your company is very lucky to have someone like him working for you. He made the whole process so easy. He spoke clearly at all times where I understood everything he was explaining to me.

I got excellent service and help from your tech Gary. I greatly appreciate the time spent explaining the product. He made me feel very comfortable. He is an excellent and valuable member of your team. I will highly recommend Total Defense to my friends.

I had a great experience with the Total Defense support team. My wife purchased a new laptop from Aaron's and it came with Total Defense Premium protection. We tried to install the software but were having no luck. Your rep Gary was able to help us install the software on our laptop. He was very nice and patient with us. Thank you again for your help.

Mr. ** did a great job helping me with my security, I was having difficulties having it installed and once we got on the line, he told me not to worry about it that he will have it done for me and he fully installed it for me. Very professional and polite, thank you!

About my renewal. Mr. Daniel ** was great. Keep it up. He answered my questions and I got the help I needed. Your product makes my computer safe and makes it run like it was new. The price was very reasonable. My billing information went through very fast. I look forward to keeping this product. Thank You!

The support and assistance was perfect. They offer me a remote session, to solve a problem during the installation. The Customer support Specialists are very helpful and fast. I will use Total Defense the next time for sure. Thanks for your help.

I am a new Total Defense customer. I purchased my software from Aaron's. I am very impressed with the support that I received. I was trying to install my software and having no luck. I called in for help and Gary was able to remove the McAfee on my PC and install the Premium software for me. What great service you guys provide.

The assistance I received from technician was the best ever. I was assisted until the entire activation process was complete. The courtesy was exceptional. I will feel comfortable in contacting support in the future. Hopefully my computer protection will be as well.

I would absolutely recommend this. Each time I have had to contact Total Defense for customer support they have been very helpful, cordial and polite. I have always been able to have my issue resolved expediently and the instructions have been very easy to follow. The service is greatly appreciated.

I was helped by Gary. He was very patient and installed my Unlimited software. I was not sure which software I had since I also had Premium at one time. Gary was able to figure out which one was my current software and then installed it on my PC. I would recommend Total Defense to my friends and family.

I had to have my motherboard replaced by PC Richard. After I got my computer back, I no longer had any protection on my PC. I called for help and your rep Gary was extremely patient and helpful. He reinstalled my Total Defense software in no time and now I am fully protected. You guys have great service and support.

Carlos did a wonderful job and was very well manner and extremely helpful. I had call twice before anyone would help me, but when I talked to Carlos, he was very eager to help me and fix the problem for me in a matter of minutes. He should get a raise.

Taylor was professional in his analysis of the issue and quick to resolve the same so that the program was successfully installed. I suggest that existing customers be advised that the protection period runs from purchase date not installation date as I purchased program well in advance of expiration of existing program only to find out that I shorted myself about 60 of protection by doing so.

I am very pleased! Dan ** had this done in less than 5 minutes! I tried to do it and I couldn't figure it out! Thank you so much Dan for your help! That is why you do what you do and I just sit here play! Thank you again!

I called to renew my Total Defense Unlimited Internet Security and to also, request that my Credit did not remain on file. I want to notified via email to renew my subscription. I would like inform, that Gary ** (Total Defense) was very helpful and very professional. I appreciate not have to repeat myself. Being able to communicate with someone clearly. I also, liked that email notification regarding the charge, the confirmation and the credit confirmation. Thank you.

Your employee TAYLOR ** is the best customer service/technician I have ever experienced in my life with any company!!! He performs his work with passion diligence commitment and persistence. HE should be commended. I would recommend/prefer HIM to anyone I've ever interacted with HANDS DOWN.

This is the first computer I have owned. I got this computer from Aaron's. I was totally clueless on how to use it, let alone install my Total Defense. I called and your rep Gary was so helpful and patient with me. He took over my computer and in no time installed Total Defense. I would recommend Total Defense to all of my friends and family.

Our lifetime service was expired. The service rep who helped solve the problem was excellent. His name was Taylor **, he was very patient when our computer froze and had to be restarted and was able to remotely access our computer and help us correct the problem.

I renewed my subscription back in March, but I am still receiving messages that I need to renew my Anti-Virus. I call for help and spoke to Gary. He helped my activate my software. He was very courteous and understanding as I am a senior and needed to take my time. Thank you again Gary. I would highly recommend Total Defense.

Gary was great. He addressed all of my issues and truly was a delight. In fact, this is a great product for the price. Cannot go wrong as it covers my entire family. Keep it up. Thanks a lot Total Defense.

Call because having a problem with download of purchase and to renew old subscription. The tech was very helpful and patient solving the problem. He knew just what to do. He walked me through every step to resolve the issue. Very helpful and would recommend to friends and family.

He Helped me to renew my auto subscription when my TD desktop program was indicting my TD security has expired. Someone should fix this. Each year it's the same (bs) problem. Fix it please, fix it please, fix it please.

Great service by Aaron. Very professional and fixed my problem. Updated the security on my computer and was very effiicent. Great job. Will recommended Total Defense to all of friends. I plan on keeping total defense for my computer. Keep up the excellent service and professionalism. Thank You.

I don't know my order number, however the experience was great and he really know what he was talking about and was able to assist me to the fullest. He was very professional and was able to guide me in the direction I needed to go and this took place in a timely fashion.

Service representative was able to assist in resolving problem of downloading new purchase. He was very professional and easy to understand. He requested approval to access my PC to see was preventing me from downloading new program. He answered all my questions and explained what he was doing. The whole process only took several minutes.

Carlos helped me. He took over my computer, uninstalled old Defense and installed new subscription. He was professional and efficient. Took about 15 minutes. Carlos called me back and said all is great and ready to use. Thank You!! Have always been happy with Total Defense and its coverage against viruses.

Daniel ** was very helpful in getting my renewal done, after it would NOT complete when I did it online. I went all the way to billing, entered my CC info, and it asked me for a password.... No idea of any password.

Carlos ** was very helpful and answered all my questions in a way I could understand. He did so in a timely fashion and made sure I understood everything before disconnecting, he also made sure I had no other questions. I really appreciate the guidance and help. Thank you.

Taylor ** was very helpful in guiding me on how to correct my rebate to ensure I received my full rebate in the mail. I was having trouble online so he provided me a second option on how to fix the error that was way less of a hassle and he fixed my problem for me in a 10 minutes phone call eliminating my stress and keeping it short and simple. Very satisfied with Taylor! He was awesome and straight to a solution.

We have had Total Defense on our mobile android devices for almost 3 years, and recently we got messages that our subscription had expired on each device. Dan was very patient and helpful in getting Total Defense activated on our phone, which I had forgotten the pin to access the program.

Loaded module security on one phone but a few days later got a new phone w same #. Had trouble loading on new phone. Daniel emailed once in response to my question. Fix didn't work. Emailed again and he logged into my phone and fixed it all for me. Nicest and fastest technology assistance I have ever gotten. Thanks Total Defense and Daniel.

Rep was very helpful with renewing my order. He explained my options and assisted me in the renewal. Very happy with TD. Will be using then for my security and would recommend them to others for their computer protection.

Excellent customer service and help. No issues at all and resolved it very quickly. Taylor was great and professional. Told me he would take care of everything and called me back and signed me up for another year of service.

Called Total Defense today with problem with activation. Spoke with a guy named Taylor **. He was very helpful in troubleshooting my problem and getting everything straightened out quickly. I have used Total Defense for the last several years and am very happy with their product.

Daniel ** was extremely helpful in the renewal process. I only came to have Total Defense when ADT put it on as part of the package when we purchased our computer. I have not had any issues so I renewed! It blocks all the bad stuff and updates perfectly! Love it!

When I went to run my antivirus, it had vanished from my screen. I called for help, and Carlos ** came on and took care of the problem. He was very courteous and handled the problem professionally. I was impressed with the speed this was handled.

I just talked with Total Defense support. I had to reset my computer, and when it was done my Total Defense was gone. Gary took control of my computer and installed TD and got it up and running in no time. He was very knowledgeable and knew just what to do. Thank you so much Gary for protecting my computer. If I ever need to call TD again I will ask for Gary. I highly recommend the company.

Account issue where pop up for expiration noted on log in in spite of recent renewal. Contacted customer service/support and Taylor was very helpful at resolving account activation issue. While would be better to have not had the pop up to begin with I appreciate his assistance.

Dan **, was a nice man, to the point, efficient, well knowledged. He got back to me very fast, so pleased with his help and personality. Thank you Dan, and Total Defense. Linda. I put my trust in total defense, and would recommend to others. Just another thing done well, without any stress today.

I have never owned a computer before. I got a computer from Aaron's. I was totally clueless on how to use it, let alone install my Total Defense. I called for support and your rep Gary was so helpful. He took over my computer and in no time installed the Total Defense software. Hopefully now I can learn how to use it, but at least I know I am protected.

I didn't know I didn't know what I was doing and he showed me that I had another antivirus that I didn't need and that I was good to go so I am very grateful for his help and I am very happy so far with the product.

The person helping me was very professional. He spent a lot of time with me as I am not computer person. The person's first name was Kevin. I would recommend this product to all my friends. Thank you Kevin... Again "Thank You".

Tech was very professional. Did a great job at finding two threats and removed them. Needs promotion. Apparently I had downloaded two things from the internet that were threats. They were resolved and your tech was fantastic, great and professional job from him.

I've been with Total Defense for many years, the service is provided through my internet provider and it has always protected me from any threats. Recently I've encountered an issue where it started saying I wasn't protected anymore. I called in and spoke with Carlos, he was very polite and courteous. He was able to get into my computer and within minutes everything was back to normal. I'm very grateful for the service I was provided, wonderful job!

I appreciated Carlos ** help. He help me to install Total Defense. I really need the help. I'm very thankfully he did the installation for me because I don't really understand too much English, and he speak Spanish so, I appreciate his help, thank you Carlos.

I had a very good experience with a Total Defense Support. The Support I talked to was very nice. He explained everything as he went through each step. I asked him if he could help me get through this correctly, and he did. He was very nice, kind and patient with me.

Taylor was helpful and very quick my problem was solved effectively and quickly. Content with his customer service and knowledge. He was courteous and patient and made the process smooth and easy. Thank you and would definitely recommend Total Defense.

Gary was very friendly, knowledgeable, and professional. The time required to discuss the installation and time to completion was very short. He explained the process and said he'd call me back when the installation was completed. Since this is the first time I've used Total Defense products, it will take some time to know the benefits of this program. Thanks much!

Best customer service ever! I'll recommend Total Defense to all my friends and family. Taylor ** was extremely professional, he have the answer to all my questions. Excellent customer service oriented staff... I appreciate doing business with Total Defense team!

Tech support was fantastic as I was having a challenge downloading the software. Thank you to Carlos! I'm looking forward to installing the other licenses on my other devices to ensure my information is confidential. I have been a Norton Antivirus client in the past.

I had a problem getting my renewal subscription going. I received an email back first thing Monday when they opened and the issue was resolved in a few quick keystrokes. Super friendly customer service agent and very knowledgeable. I would recommend to any one looking for internet security.

The customer service representative, Daniel **, was very helpful with my renewal process at a rate that worked for me. He took the time to walk me through the necessary details on my computer. I'm an older person, so his consideration for my concerns was important to me. Very much appreciated!!! Thanks Dan. Best regards, Vic **.

Hi! I called when my Anti-Virus wouldn't open today. Daniel went into my computer remotely, found it had been uninstalled and so reinstalled it and told me what to do from there. He also checked that I hadn't downloaded any problems (I thought I might have accidentally gotten My Inbox Helper) and cleared the cache. Good Job! Thanks, Daniel!

From the first start of dialing the 800 # I was nervous. This is my very first brand new desktop computer and I wanted to make sure when I was installing your Total Defense Premium Multi-Layered Protection program that I was doing it correct. Gary ** was very helpful. He went step by step with me. He was very courteous and understanding, pleasant. Gary get a A plus for Outstanding customer service from me. Thanks again Gary!

I needed help with my renewing of my antivirus. I called and customer services was very helpful and even installed it for me. I didn't receive my notice to renew so they downloaded it for me while I was on the phone.

Daniel understood what I needed to know. He fixed my problem very fast, took his time to help me fix what I did wrong. I'm giving Daniel An A+++ for his help. I have used this product for 5 years and have not had any problems with it.

I purchased a pc from Aaron's and it came with Total Defense. I was having trouble creating my account and could not create a password. Gary helped me create a password for my account, and he also helped me install the software on my laptop since I am not very good with computers. Thank you for the great service.

I am in my 70, The person who helped me was polite and fast. I have been with you for some time and I am happy with your service. When I call and have a problem there is always someone there to help me. THANK YOU. I love your service..

My computer crashed in late March. Many programs that I had installed were lost including my Total Defense. I reinstalled most of the programs but I wasn't sure how to reinstall my Total Defense. I called their tech dept. The young man was so patient with me as he walked me through the process. I was so thrilled when I saw that Total Defense icon on my desktop screen! I'd also asked him about installing it in my laptop. He said, "Just do the same thing you did with your desktop computer. But if you have problems, just call us." There again, he was so polite. I love The Total Defense Internet Security program. I feel it's the best one around! Thanks.

Whenever I have a problem I call over to Total Defense. They are always very helpful and patient (they need patience with me) and always takes the time no matter how long to fix my problem. I haven't waited for them any length of time on the phone and they are always very pleasant and professional. Love Them.

Thank you Gary for all your help! I had to renew my Total Defense subscription and called in for help. Gary was able to renew my subscription and then he logged into my PC and installed the program. I was very happy with the support and would recommend it to all my friends.

I am thankful for Mr. **, He showed me that there are still good people out there. He was so nice, patient, and kind in helping. I hope from now on I can get Mr. ** to help me, Thanks Bunches once again! Linda **.

For some reason the credit card went through in March but the account did not update and the product was showing expired. The tech was very helpful in getting the issue resolved quickly. I was very surprised and impressed. Will be using Total Defense for many years to come.

I was not able to enter a password to create account to enable me to install the security software. After I reached out for tech support, I was able to resolve this issue. I could not complete this task without the help from your tech support.

When I purchased Premium Internet Security the anti-virus portion would not activate. Mr. ** was very helpful and efficient in activating the program. I am not tech savvy so he was also very patient. I would absolute reccommend Total Defense to a friend.

Gary and I chatted on-line then worked together by phone. He was so patient, helpful, courteous and understanding of my problem and the help I needed. Team Viewer made the process easy for him to navigate my computer and solve the problem quickly and efficiently. I would highly recommend him to anyone needed help!

Daniel ** was wonderful at helping me to renew my subscription for Total Defense! It did a fantastic job, he was pleasant and returned my call promptly as promised! Daniel is a great asset to this company and I commend him on a job well done! Thank you, Daniel.

The representative was very helpful, very polite and easy to understand. Would highly recommend this company. He was very helpful. Completely downloaded my Total Defense and returned my call when done. I didn't understand what to do so he took over and assisted me.

First time user and I already feel comfortable with this product. I tried weekend to activate my account but had issues. When I called in today the tech walked me through getting him to have access to my computer. Once he gained access he went ahead and activated my account. He then saw one issue with a virus and went ahead and quickly fixed it. He was prompted and it only took a couple of minutes. I feel totally comfortable with this product and look forward to further usage. This is better than Mcafee.

I spoke with a young man Taylor. He was so nice & helpful. We just purchased a new Windows 10 system & I was confused about making sure we had your defense system still on our computer. He was courteous & very knowledgeable.

I needed to install my Total Defense on another computer. I had no idea where to begin, so I called for help. I was able to get a rep right away with no waiting. Your rep Gary was the best. He was very patient with me and extremely helpful. I am not very computer savvy. I was completely satisfied with the level of support I received and I would recommend Total Defense to everyone looking for great protection and service.

I have had Total Defense for a while and find their team very helpful. I was having issues completing the download but Taylor was able to help me complete the download. He guided me through the process. \ He detected the problem and targeted it for a successful download. Thank you so much!!

Had an excellent experience. I am a novice. The service was very helpful. It was provided by Mediacom to protect my system. I would recommend it to other users. Or the purchasing of the system to defend against cyber attack.

I contacted Total Defense because I had to verify that you were trying to process a payment with my credit card. My credit card company declined the renewal charges because it was red-flagged. Thanks to your rep, Daniel, all is clear now.

Gary was excellent at resolving my issue and renewing my account and answering my questions and concerns. He was knowledgeable and efficient and I am completely happy with the resolution and Total Defense. He resolved it quickly and followed up with an e-mail making sure everything was ok and gave me his info to reach out to him if I had any further concerns or questions.

I purchased Total Defense Unlimited for 3 years at Conn's. I was having trouble getting the subscription set up and installed. I called the support number provided by Conn's and Gary helped me get my product installed quickly and he called me back when everything was finished.

Daniel Pidgeon was so helpful, I called because I forgot to send my UPC # and he went above and beyond to help me cause I didn't have also my rebate paper to send again so he took care of everything for me. Thank you so much Daniel.

Customer Care and Technical Support Associates are courteous and prompt, thorough, professional and ready to tackle any issue. I am appreciative of the substantive response to my questions. As a discerning adult, I am always careful online, and I feel secure knowing this company strives to provide the very best in computer protection. Overall, I believe this product is a great value.

Very good attention during the phone and life connection. I solve the problem of uninstall a program of other antivirus. I have to do this because my hard disk computer was damage and my technician change windows and uninstall Total Defense antivirus. Thank you very much.

I called technical support and was connected to Taylor. He was very professional and knowledgeable. He made the repair in a very short period of time. A repair of this magnitude would have taken me an hour or more. Please pass along my many thanks for a job well done!!!

He was very friendly, courage and helpful with the issue of my yearly renewal.. And I also love how the customer service representative stay on the phone to help me to resolve my problems. I will encourage anyone to use Total Defense because the very good protection plan for your devices.

Gary was very helpful with installing my software. A 10 out of 10. I highly recommend Total Defense because of the great support I received today. I would recommend Total Defense to all of my friends and family.

Total Defense would not download, message said to contact TD. Dan took care of the problem and called me each time instead of tying up my phone. Excellent customer service!! Customer service is so important and many companies fall short.

I was quite impressed with Mr. Carlos **, he immediately solved my problem. he registered my computer. I paid up for the service. Mr. Carlos ** was polite and concerned about my problem. He also followed up a few days later to make sure everything was okay..

Had been getting notifications on pc that my virus protection was not working. Did live chat with Mark **. After about 15-20 minutes he was able to find the problem and fix. Very appreciative of his time and patience. Total Defense has been very reliable in keeping my PC protected.

Taylor was very helpful and a pleasure to talk to??? All of your employees should be as nice and knowledgeable about your products when customers call. I would definitely ask for him if I have any further inquiries. Thank you so much!!!

I was receiving multiple pop-ups on my screen. It was very frustrating and made it impossible to use the internet. I called for help and Gary was able to connect to my computer. He was very patient with me and he was able to clean up my computer and stop the pop ups from happening. Now I can access the internet again. Thank you for your help!

Dan was so helpful when I called yesterday with my issue. He also taught me how to properly activate my virus protection on my computer. He also gave me his name to follow back up with him the next day to make sure that I was able to activate my product correctly. He provided excellent Customer Service. Thank you for a memorable experience.

I was unable to install the Total Defense automatic renewal on my PC. I called customer service and Taylor ** was very professional and helpful. He logged on remotely to uninstall the previous version and installed the new version. He called me with updates during the process when I needed to reboot and when the installation was completed. My computer is now protected and I greatly appreciate his help!

Unable to accept activation code. Taylor was able to get control and rectify the issue. Many thanks! I have had contact with him in the past and he always does a fine job. I won't ever hesitate to call Total Defense or recommend your excellent product to friends and customers!

I was having trouble installing my new Total Defense Unlimited software. I called for help and your support rep Gary was so helpful and polite. He was able to install my software and now I am all protected. Thank you Total Defense for having people like Gary!

Taylor ** was very helpful. He installed the software on my laptop and desktop. He uninstalled my old virus software on both computers as well. He was very efficient. He did both installations in a timely manor. He was also very polite.

The Ad constantly came up on my screen forcing the internet not to come in. Very happy with my telephone call to your Tech. He was very courteous and patient. Problem so far is solved. Have had your program for many years and never experienced any problem. This was a first. I have a life time contract with you. Thank you.

Taylor ** removed the scammers and tested for problems. He was clear and helpful. I will know what to do if this happens again. We hung up so he could fix the problem, and he called back in 15 minutes once the problem was fixed.

Love Total Defense unlimited security. Appreciate the quick and effective response from Dan **. A happy customer. I have been a Total Defense customer for many years. I run it on two computers and it works well. Hopefully I will remain a satisfied customer for years to come!

My experience was great. Daniel was amazing. I am not much on computers and Daniel helped me out so much. If I ever have any problems again I am hoping that I can work with him. He has excellent skills he deserves a big raise.

The service via telephone was excellent. The representative immediately understood the problem, which was fairly simple, and was able to take steps to resolve it quickly. He was polite and friendly. Also, the call was answered promptly with time on hold.

I could not renew my subscription on line. I use it weekly. The phone was answered promptly with no argument with the computer directing me to my help. Your representative was cheerful and patient listening to me recite my difficulties in renewing on line. Taylor easily connected the remote control of my computer and gave instructions that were easy to follow. That fixed everything! He explained automatic renewal was often denied by American Express. Another card fixed that. Now I have 2 years not worrying about my computer's health.

Your personnel very helpful. Took over computer. Nice. But no difference with Total Defense. Still very, very slow. It has been on for about two hours and is at 1.49 %. Computer is only 6 mo old. I have no idea what else to say. It would be nice is total defense worked properly.

Lori gave me detailed instructions for installing TD on my husbands computer and on my android phone. What is usually a very frustrating experience for me turned out to be a very positive one. I will be happy to recommend TD to people I know in the future. Thanks Lori!!

A problem occurred with payment. This was quickly resolved by your agents. Pity I had to wait up 'til 2300 hours due to time zone. On the plus side your support is in the States not India or the Philippines.

The technician was professional, kind, patient and helped solve my technical problems. I didn't understand the issues from not being able to finish the renewal process. Once I had purchased the renewal package in February of this year everything was handled in a timely manner.

I called Total Defense because I had an issue with my rebate and DANIEL was so friendly, took care of the issue within minutes and made everything so easy for me. When I first got my laptop I called for help installing the program and again the guy was super helpful. Great team, would def recommend.

The technician was very helpful and my problem was resolved promptly. This is a very good program. This is my first time using it and I will recommend it to my friends. He was very polite and friendly. I have called for assistance twice and each time the issue was resolved. I am very satisfied with the product.

I wasn't sure about Total Defense but thought I would give it a try. Three times I had problems beyond my knowledge. Each time I was helped by a Technician who was extremely patient and resolved my problem. I would have taken it to a shop for $100 each time. Haven't had any viruses and did my own tuneup. Well worth the money.

The two guys that helped me set up the Total Defense on my computer was very nice, had patience with me because I did not know what the heck I was doing and they very good at what they do. They need a raise. Would you please just think about it. Yall be blessed.

Taylor was able to help me in seconds. A few clicks here and there and my renewal was back in business. He was able to use the team viewer and see exactly what the problem was. Checked and tested ok. Thank you Taylor.

Had an issue with the Auto-renew option, but I phoned Total Defense and Daniel sorted everything out, taking remote control of my desktop and uninstalling the old version and installing the new. The only improvement I'd recommend is extending the support hours. I'm based in Australia.

Rep Lori ** - She was so timely. She made my experience so smooth. Even tho I wasn't prepared for the question nor did I have all the necessary information she took her time with me and exercise great patience with me. I greatly appreciate your service. Thank you Lori ** for helping me today.

Computer was locked up. Mr. T. ** was amazing, patient, kind and described everything he was doing. Gave me pointers on a few things, He was courteous. Wish I had this type of customers in all aspects of business. This is the 1st time I've had to call. No wait time on phone. Awesome customer service!

Numerous TD scans of my PC revealed the presence of a Trojan GenericKD 31771018 virus. I tried many scan combinations to no avail and was very concerned. I contacted TD Support by email (Ticket #**) and after a few emails I finally called TD by phone late on Monday night Australian time 18th March and spoke to Lori ** who provided information as related to Outlook likely being the area of my PC where the virus was residing. She was very professional in her assistance and gave me much confidence in that the problem was not catastrophic since TD was scanning and cleaning continuously. All so far so thanks to TD support.

Taylor was great and helped me so much. He fixed both issues I had and helped me get my anti-virus software downloaded. I had issues with my activation code and he was able to come into my computer and fix the issue and get it started.

Taylor helped with processing my renewal that lapsed. He indicated he would call me back in 15 minutes referring to my discount price of 39.99 which popped up on my computer screen. He was very polite and efficient. He called back in the timeframe he indicated.

Taylor was very helpful and understood what I was explaining to him. I just called the Total Defense Rebate number because you can't email them when it says no reply in the email spot. I found that out when I ask my daughter why it didn't go through when I explained my situation with the rebate. That called for a laugh right there cause when you don't know much about computer technology you got to laugh about it. So thank you Taylor for your help. You're a good worker.

The service guy was awesome, very helpful and informant. Would give more than five stars if I could. Will recommend to all my friends and family. Was willing to take the time to explain and show how to do everything step by step.

It was noted I was without virus protection recently even tho I had paid the subscription. I called your number and Gary was very helpful in getting me back on track. He was efficient, and explained the process, keeping in touch by phone as he progressed. I appreciate the ease with which everything was handled. Thank you.

Taylor provided exceptional and friendly customer service. He was professional and knowledgeable. My renewal easier than the online process. I appreciate his ability to make this transaction quick and his ability to answer my questions. I will continue to use your product. Thank You Taylor!

The associate quickly resolved my request to renew my subscription to Total Defense. I choose to have an annual renewal for my subscription to Total Defense rather than an "ever green" option. This is all I have to say in this lengthy description.

Great customer service. Gary exceeded my expectations with kindness, patience and resolutions to my problems. He stayed on the phone walking me through everything I needed to do as I am technologically challenged at times. I appreciate him so much. An asset to your company. Thank you so much Gary.

Recurring message that my computer is not protected. Immediate response to my call by a person was a great plus. Taylor ** uninstalled and reinstalled the product I supposed to have had (total protection) for my computer. Answer was quick, all I had to do was watch him do it.

Transfer one subscription from old computer to new one. Taylor ** was knowledgeable and helpful!! I had a terrible time figuring out how to do that. Taylor got me thru it w/ a minimum of hassle and a LOT of patience!! Taylor used the "Remote" control function of my computer and checked my incompetence. All seemed good.

Great experience with support that was provided. The service provided by your tech was very fast and efficient. He installed the software for me, answered all of my questions, and was able to solve all my issues. The tech was very professional and polite, and made sure I was satisfied with the outcome of our session before he ended the session.

The agent Carlos was very patient, reliable and experimented. He took care of the issue in a highly professional way, I am very pleased with the way he handled the issue. I gave him an A Plus. I will recommend Total Defense to others.

Taylor was very helpful and courteous. It was a pleasure to deal with him over the phone. He took care of my concern in a very professional manner. I will be happy to recommend your product to my friends and colleagues in the future.

Taylor answered his line promptly and was very kind and professional. He didn't waste any time in providing me with the assistance I requested. He spoke clearly and I could actually understand him. I couldn't have got any better service.

Gary and Taylor are true professionals. They are courteous and kind and are extremely knowledgeable. They did not hesitate to take all the time needed to fix my problem. Please acknowledge their talents and compassion for their jobs and the respect they show to your customers.

I was having Error messages coming up each time an update came through my MacBook Pro. Daniel was able to load a new version of Total Defense on my Mac and everything worked well after that. Daniel was easy to talk to, very helpful and efficient. Thanks for your help.