Total Defense Reviews

The service I was provided was excellent. Mr Carlos ** help me and my son with our Total Defense installation. Initially, I was having trouble installing the security on my computer but Mr ** took control of my computer and did everything for me. He answered all my questions and was excellent. Thank you so much, Carlos!

Mr Carlos **, he very professional. I explained my situation and he asked me would I allow him to take control of my computer. I agree, he did all preparations and my laptop fully protected, also he sent the downloads to protect my phones. This man, I think he is great asset to this company. Thank you Total Defense.

Great Help from Taylor. Very helpful, courteous and had a great sense of humor... Five Stars!! He had to use Remote Session to do the workaround! And even with that, had me fixed up in like 15 minutes... Great Job!! Now let's see how this program works!

I called in Total Defense because I was having difficulties with the installation. Mr. Carlos ** installed and assisted me with everything, I just sat there and watch while he was working with my computer, it was amazing. After that he told me everything about the software and how to scan my computer. The service was great, was very reassuring. 10 out of 10 service!

Carlos was very helpful and professional on both calls. First to explain why credit card was necessary when this was a gift. Secondly, when I still had problems; he remotely installed the program (TD Unlimited) for me. He stayed in contact by phone and handled this perfectly.

Our computer would not turn on. My son removed the hard drive and hooked it up to a old computer we had. We needed a computer quickly because of a family member death. The old computer didn't have any internet security so I tried to pull the Total Defense package from the hard drive from the broken computer to the old computer we are using now and didn't know how, called the total defense help number and was connected to Gary who saved the day for me. He got on line with our computer, explained what he was doing and installed the total defense system on our computer we are using now. I am very thankful to Gary, he was very polite, took the time to explain things as he worked. Now we can rest assured our computer is protected as my wife deals with the family death, again Gary thank you very much.

Taylor, the young man that helped me, was very patient and took care of the problem. I had no idea of how to reorder the premium defense system and install it into my computer. He did it with ease and made me feel comfortable. I was very happy to get this done and in a reasonable amount of time. Thank you, Taylor!!

Couldn't get a message off my computer. Taylor was very professional and handled the problem immediately. Was very impressed with him. He knew exactly what to do to solve the problem. He was easy to understand and gave me good directions. I couldn't have solved the it on my own.

Dan is the man. He had everything fixed in minutes. He even told me ways so it would not happen to me again. We downloaded google chrome. He removed some gaming downloads I installed on the computer. Thanks Dan the man.

I was so happy that the could fix my problem. They were so nice and understandable to me. I am so happy cause they answer you very fast and helped you right away and they always talk to you with respect and they provide you with their number if any time to have trouble to feel free to call them. I can tell you that I was really satisfied with their work and how they treat you so any one who wants to buy it I recommended.

The CSR was very helpful and gave me sites to go to. I had McAfee as a protector of my computer and cellphone. When I heard of TOTAL DEFENSE, I switched over. Most of all, he spoke English, which is so appreciated.

Changing my credit card information - My customer service rep was great! I really appreciated his demeanor. He was cordial, professional and efficient. It is always nice to have such a pleasant and easy interaction in this day and age! Thank you so so much!

I talk with Dan in tech support. He was very helpful and professional and I was able to complete the renewing process in a timely manner. I would tell others about it and rate it as a five. As a senior it is sometimes difficult to understand the instructions.

I would like to say Gary was excellent in helping me with the questions I had concerning my subscription. He answered each question thoroughly and left no guessing on my part. I will continue to use Total Defense on all my computers because they are one of the best on the market for the price.

I have been a customer since 2013. I have automatic renewal. First time to call tech support. I had trouble with update this time. Gary ** was courteous, explained everything, called back promptly, and reinstalled TD with latest version. It was nice and quick. Thanks.

Thank You Total Defense! Daniel ** was fantastic and very professional. He not only set up my new laptop with total defense, he updated our other laptop and tablet and all 3 devices are working optimally. I always have a good experience when I call total defense. I appreciate good service and your excellent product and I thank you for that!

It was a pleasure dealing with Dan on renewing my Total Defense. He has always helped me in the past and again this time, - EXCELLENT CUSTOMER SERVICE SKILLS - I wish all my dealing with the service industry were this good. He even suggested I call back should I experience any problems. I guess I could of gone to staples to renew but the service was so much easier over the phone. As we all know the service industry is lacking but with total defense and Dan helping I was 200% happy with my experience.

As always Total Defense is very friendly and very supportive with any problem that comes up. Taylor was easy to talk to and easy to understand I would recommend Total Defense to anyone who has a computer. I will continue to use Total Defense for any future problems that might occur.

I’m very happy of the help he gave me, getting me back not to live my subscription, given me the choice to pay half of the price, you are so a good person, a professional on what you doing. I will be back in touch with you.

Dan was very pleasant, and was able to update my information quickly. My phone call was answered quickly without the long wait I have experienced with other customer support companies. I also appreciated speaking with someone that speaks the English language in a manner that I could understand. Great team!!

I have used Total Defense for many successful years. My protection was up for renewal so I called the main number and got to speak with Daniel. He picked up the phone in two rings with no hold time, reviewed my history offered a discount and renewed my protection within minutes. Wish all companies had this level of service.

I was attempting to install Total Defense on my computer and kept on receiving an error message. Dan ** contacted me at the exact time that I told him I would be available and was able to resolve my issue without incident. He is very courteous, knowledgeable and customer friendly.

No problems at all. Got through quickly, it was easy to explain the problem and, in spite of a brief power failure, everything was working quickly. Now, if we could finally get the old subscription (iYogi) to stop asking that I renew with them I would be completely satisfied.

He did a great job on my issue and this was at least the second time I spoke with Dan ** who on each occasion was polite and very helpful. He also explained my issue in a way I could understand - which is no small feat.

I didn't know how to install my Total Defense security. I called the number provided. I couldn't be happier with the help I received from Daniel. He was great. He took time with me and did it for me. I'm very satisfied with the help I got from Daniel... Thank You Daniel. If I could give 10 stars, I certainly would. Thank you so much for your time and help.

I had a pop-up on my screen indicating that I could renew at $31.99, but when I tried to launch the link, it "bombed." I called in and worked with Daniel ** to affect my renewal at the discounted price. BOTH PRODUCTS AND CUSTOMER SERVICE ARE TOP NOTCH!

Mr ** was very patient and thorough while working with a complete computer idiot. He made me feel relax and very comfortable while working with Mr **. He also made it easy on me when he took over my computer, He removed about three virus protections off my computer and added Total Defense. Once he was finished, he said, feel free to call back if I have any more problems. HOW KIND IS THAT.

Daniel was very helpful and very patient with me. He hooked me up with my TD and I'm very happy. Daniel was very polite. I would recommend TD to any of my friends and family. I'm very happy with my service.

Today I contacted your company via the text questions for a live agent. Well, being old fashioned, I also called. I was thrilled as I got the "real" same live agent as I did on the computer. Carlos ** was courtesy, patient and helpful. He advised me he would call me in back in 10 and HE DID! I got the best customer services from him. He promotes a good service for your company. This man was patient with me and above and beyond helpful. THANK YOU for helping me install my son's protection and I would absolutely recommend your product to others. I happen to be a blogger and have over 45K followers. Carlos is an asset to your organization, and deserves recognition for his professionalism he provides for you.

I was unable to download and start my virus protection through Mediacom and Lori was able to quickly discern the problem and provide the fix to get it going, I greatly appreciate that. She was very professional and friendly while doing so.

Dan ** did a great job in assisting me with installing Total Defense on my computer. We had some issues and he was very patient and considerate to get this done in a timely manner. Great job! Would recommend this customer service technical staff as a great person to work with.

I called about a renewal notice sent by email. I already renewed my account. My concern was that l wouldn't be double charged. Problem solved. The agent was pleasant and helpful. I won't have to renew again until next year. Total Defense has been a godsend program, in that l rely on it as an integral part of my computer maintenance regimen. Before this, l had paid out hundreds of dollars to unscrupulous agents who posed as computer techs who only managed to mess up my computer and who knows what else. Your program allows me the peace of mind to know l can get things fixed when the program is run with my other maintenance programs. Well worth the money.

The person who helped me over the phone was very helpful. I couldn't set up my account and they guided me the right way. Total Defense wasn't working on my MacBook but with their help, everything worked out. Great service!

When I had problems downloading Total Defense onto my laptop, I called your tech support and spoke to Gary. He did an awesome job helping by downloading the software using technician screen-viewing assistance. He also showed me the icon on my screen and how to run a scan. He said when my daughter was ready to download the same software to have her call and get assistance. Gary was very polite and I would rate his customer service as a 10 out of 10.

I went into a local store to repurchase the premium internet security for my laptop and I was unable to read the key code correct and Daniel ** was able to help me in getting it correct and setting up the new one and on my laptop. I really appreciated all of his help as I do not like to shop or pay bills online with it. Thank You very much.

I called after receiving a scam call. Thank you for your clarification on scam phone calls and computer alerts. Your explanation of how these people work enlightened me on their procedures. You have reassured me to ignore these people. Thank you.

I was extremely pleased with the efficient service and the representative, Carlos **, who installed both the PC Tune-Up and the Internet Security Suite. I have been using your product since way before it was called TD, and find it to be excellent! Thanks!

Taylor was very friendly & awesome today. I tried to install this product myself and was having issues with uninstalling McAfee & I became very frustrated. Taylor knew exactly what needed to be done. I allowed him to remote into my computer and he took care of this issue for me. The process was quick and I am a very satisfied customer. Thank you Taylor!!!

Being new to Total Defense, I called today and spoke with Daniel ** concerning my security settings. Daniel talked me through it like a walk in the park. Very happy with Total Defense, and customer service. Would highly recommend to friends, and/or family.

Gary ** did a great job explaining the charges to my account without losing me as a customer. I like the Defense program very much and look forward to future business. I WILL ALSO pass this on to my veteran friends and other organizations I'm associated with and tell them of your excellent program to prevent hacking and computer safe, again thanks to GARY **.

I truly like Total Defense the way it protects my laptop and keeps up with the updates. Also lets me know when the renewal period is. I would recommend this protection to my family and friends cause I am happy.

This afternoon I had the pleasure of speaking with Taylor **. Taylor was very a courteous, pleasant young man who was very helpful in the discharge of his ability in representing your entity. I have no hesitation in recommending him for a promotion at his evaluation as his demeanor is more of what we need for any organization to augur well. Regards, I wish him well.

Mr. **, went well beyond his way to help me get my protection going on my computer. I was so lost and he took over remotely and took care of everything. I want to thank him very much, and his customer service skills is excellent.

I accidentally submitted payment twice so I called and talked to Gary **. He was wonderful and was able to refund my second payment immediately. I would recommend this company to everyone I know and talk to. Thank you.

Very courteous and very knowledgeable. Had a great attitude. Went through the process and was able to get system up and running. Would highly recommend this package to my friends. Great product as well as great customer service. I would like to thank Gary for all his help.

I purchase Total Defense protection software which was successfully downloaded and installed in my home computer. The Total Defense technician that assisted me with this issue was very courteous and treated me with the utmost respect. He was an expert professional who exercised great care and professionalism.

Mr. ** was very helpful and professional with the information on adding my security on my laptop. I highly recommend Total Defense to everyone. I always know if you need help the team always go above and beyond especially Mr. **.

I am not the most proficient with the computer as I am 65 and never really had experience with one before I took a short class years ago. I hoped I knew enough to keep me from scammers, but they took me for a short ride a while back. Will be sure to call when in doubt next time. Had other virus protection even at that time. Past that, but was having trouble getting on track for downloading the Total Defense provided by Mediacom. Was relieved when I got a hold of Gary and he was able to take over and download the program for me. Big relief. Hope I can get better on computer and enjoy it more down the road. Thank you!

This Rep was very kind and knowledgeable! Great Job! My computer was being slow, and Daniel was so patient! Thank for correcting my problem so quickly! Thank you again. I know that I can rely on your support for any issues I may experience again.

I had stopped by your office in Hauppauge trying to submit a rebate claim that had been returned to me missing items -- I happen to work about 1 mile away from your office in Hauppauge and I went there to see if someone could help me - Gary ** came out and couldn't have been any nicer to me for someone walking off the street to bother him for proper forms to fill out and I wanted someone to know about it!

I received an email saying account needed to be renewed even after I had renewed it. Gary explained to me what to do. He explained that I was still covered. I told him that the computer which was in question was disconnected and would not be back in service for a few days. He said that was no problem.

Fixed browser problem done by Taylor **. I was getting pop up which stopped me in using internet. Taylor was very professional and polite. I tried to fix problem with information sent to me by e-mail and the problem not solved. Taylor took control of computer and fixed it.

Good afternoon, Upon purchasing this new laptop after my hard drive fried from my previous laptop, I had to carry over my anti virus protection from Total Defense. I clearly didn't know what to do so I called the number and spoke to a customer support technician named Gary and in short I will say he was awesome and help me out 100%. Thank you Gary.

I was helped by Taylor **. He was considerate, polite, and knowledgeable - the problem was resolved perfectly in a short amount of time. It is wonderful to receive such competent help and feel like a valued customer. Thank you. It was a pleasure doing business with you.

I am new to Total Defense. I purchased my premium product from BrandsMart. I needed help installing it and I called support for help. Gary was able to take over my PC and install total defense for me. His service was excellent and I was very satisfied with the help I received.

Had question about how to install TD suite on additional computers. Tech was friendly, knowledgeable, and easy to speak to. I haven't seen this level of service in longer than I care to remember. Thank You! If only this level of customer service could be duplicated by other services then life would be grander.

I was very pleased with the service and assistance Gary ** provided. He honored past rebates from retail product sales to renewal product. I provided a suggestion for loyal subscribers of offering 50% off for three year membership which I think is a good deal for subscribers that have used products for over 5 consecutive years or more. I would like your feedback on that suggestion.

Gary was a great help and knew exactly what to do to reinstall my Total Defense which had been deleted by a Geek who cleaned my computer. He was very patient, professional and friendly. Good Job! Would recommend to friends and family. Thank you, Gary.

The customer support tech, Taylor ** (Total Defense) was very helpful and knowledgeable in assisting me with a problem concerning renewal. He was patient as he clearly walked me through the process. He also was a great help by reviewing my order with me and asking me if he could help me with anything else concerning my order.

Gary ** explained everything very precisely and very slowly giving me time to write it down. The Download was easy and the web page was easy to maneuver. Everything went quickly and smoothly. I feel my computer is protected. Thanks so much!

Gary was so good--patient, understanding, very helpful, and kind. He took his time explaining and did not seem upset that I had difficulty. He did some work rather than trying to have me do step-by step. He called back with the job done and the computer working. Thank you.

Rebate refund and installation problem. I am actually amaze, how your customer service Daniel ** representative help me to the best. Thank you for your best effort in helping your customer fixing the problem that occur. This Total Defense internet security is highly recommended to all my friend and office mate. Again thank you, best regards. God Bless!

Daniel was very helpful in the remote of downloading the product. Awesome job. Thank you. He was polite and courteous and patient with me. I was nervous but he put me at ease. I would highly recommend this product and service to my friends and family.

Was very helpful, kind and patient at all times even through question-related to apps. Mr ** is such an asset to your company and I hope he goes a very long way, I am so pleased with the help I received today!

Anti-Virus Purchase. Gary installed my security, he was very polite and very knowledgeable about what he was doing. On a scale of 1 - 10, I rate him a 10. if I need any more services I hope all is as knowledgeable as GARY.

I would like to comment on the helpfulness of Gary **, he is a JEWEL. He is most patient in helping me download Total Defense. There are no words to express his helpfulness. I am very fortunate to have Total Defense and appreciate all who has helped me with it.

I had trouble downloading my protection. Called customer service and the agent I spoke with understood the problem. He took control of my computer and had it fixed in no time. He was very professional and nice. You don't get that a lot these days. Thank You.

I called for my premium security and I spoke to Gary. He was very helpful and efficient in helping me activate my new program. It helped for an old lady like me to have someone assist them. I would recommend him highly, and I would recommend Total Defense!

I was having a problem with the security center not coming up on my screen. I called support and Gary was able to remote into my PC and fix the problem and now I can access Total Defense. I was very happy with his support. I would recommend Total Defense to my friends and family.

Taylor was a great help with my billing questions. He offered to help me with a lower premium of 50% off the yearly renewal price. The cost reduction is a big help to me considering I was thinking of cancelling my plan until he helped me out.

I purchased my Total Defense protection from Conns, and was having problems with install until I called. The service was excellent, the representative was very kind and fast with the installation. We spoke in Spanish and it helped out a lot.

Lori was professional, knowledgeable and polite. I understood everything she explained. She had all the answers. I would give her six stars if possible. I have experienced really bad customer service on many other cases, but with such great customer service from Lori I had to take the time to let whomever it might concern be aware of such A very informative individual. Thank You!

The technician was extremely helpful, patient and very professional, he took the time to show me the route without rush, and open the account in my behalf, even when my computer was really slow. Thank you so much for your help. I’m very happy with the results.

Dan ** was knowledgeable, efficient, and courteous. He resolved the problem satisfactorily. I've been satisfied with Total Defense ever since it was installed, and I'd happily recommend it to friends and family.

I bought my Total Defense protection from PC Richard and I was having problems installing it. I called to have it installed, the service I was provided today was excellent, complaints. I will recommend your service to everyone I know.

Technician was very courteous and very professional. Resolved problem with expertise. Was able within a few minutes to have the virus protector fully installed. After installing the virus protector technician called to make sure everything was running smoothly. I am very satisfied with service provided.

After stressing all weekend, when I called Total Defense, Dan answered and helped me out without making me feel stupid! I love Total Defense and recommend it to all! Thank you very much! I fell for a phishing scam after alarms went off! I called the micro soft technician, who kept saying I called her!

Online update was continuously running and I could not tell if the auto-renewal was effective so I called. Customer support was very helpful and the renewal was cleared up within a few minutes. Customer service technician was courteous and knowledgeable. Thank you for your fine product. I love PC Tuneup.

Talked with Gary and after talking with him and following the directions he gave it was very easy for me to complete install this program. He was very good and giving step by step directions that was easy to follow. I thank Gary a lot and hope you know that this tech is very, very helpful. Thank you for the great service.

Very helpful and understanding assistance by customer representative Gary. Have used Total Defense for over six years and was somewhat devastated to find the program had disappeared after I had taken my computer into a repair store for an unrelated problem.

Needed antivirus scan. The agent who helped me was excellent. Very friendly to me, the "new kid on the block." Hopefully, I won't have to deal with Mediacom on this issue ever again. Prior to today, it was an absolute nightmare. He was polite and very helpful. I would hope his great attitude dealing with customers will be rewarded.

I had my system practically inoperable. Gary ** was very helpful and professional. His patience and diligence was exemplary by installing and configuring my system remotely and got it up and running. If I had a choice of recommending internet protection for my friends I will surely recommend it because of the service that was rendered.

My wife, who initiated contact on the recommendation of a friend, and myself were very pleased with the patience and kindness of those Total Defense personnel we talked with for a pair of computer luddites and the ease of use in downloading and getting Total Defense up and running. Big thank you. Recommended.

Popup said there was a virus threat and breach to computer danger of losing personal information and to call an 800 number to Microsoft. I knew it was fake so tried to escape from it but it wouldn't let me. Called Total Defense and Daniel ** took care of it. He was very helpful and solved the problem quickly. They have always done right by us.

I called to get assistance in installing Total Defense in my son's laptop and the Gary was great. He gave me easy instructions that were very easy to follow and got it all done fast and without a problem. the service was great. Thank you Gary.

Lori ** did a outstanding job... She asked for the information required to resolve my issue (Product License), then provided specific steps to completed. My issue was resolved effectively and efficiently. Thank You, Lori.

Had trouble installing Total Defense. Called & got Gary ** on the phone. I will admit I was a little nervous about having him remote in but after a moment or so I felt very comfortable. He really knew what he was doing. I was unable to uninstall a program on our computer & he took charge & got it done in a very timely matter. He said he would call me back when it was all installed & he did that very promptly. He went thru how to use it & set it up for me that it would automatically do a full scan during the night. Very impressed with his knowledge & kindness in helping me thru what was a frustrating situation. Thanks Gary **.

Very professional and knowledgeable representative. He took his time to assist me with all my questions and called me back once he had completed my request. I would recommend to a friend or a family member looking for computer assistance. Thank you!

I received annual email stating time for renewal. Program not found on PC. Tech installed program. Tech was polite and courteous and very patient with me. He responded to all my questions and gave me good answers. I was glad he got my call.

Gary, was very courteous and took care of my request expediently, and was very helpful. Thank you. I would definitely recommend Total Defense to my family and friends. I've been satisfied with Total Defense for 3 years now. The service is excellent...

I was having issues with installing my Total Defense software and claiming my rebate and Carlos was so kind enough to do it all for me. If I could rate him 10 out of 10, I would to it. Great service. Thank you!

Representative was very friendly, helpful, polite. He was able to assist me and provide great customer service. I recommend Total Defense. He did not hesitate to help and gave me full attention on needs. I'm very pleased and grateful. Thank you for your assistance and your help.

Residential user I just got hacked and told to call a number to talk to Microsoft. They claimed my ip and isp had been corrupted and that my computer would no longer work. I called Mediacom and was given phone number for Total Defense. The program was installed and we will see how well it does.

My representative Name is Daniel ** and he was absolutely great with all of my questions and concerns. I would recommended this company to my family and friends. He went over and beyond and was really helpful. And I was given the option when subscription runs out I can renew and the convenient cost that will be effective for my new computer.

Rep was very helpful and patient. He spent half an hour troubleshooting and ultimately solving my problem. I would not hesitate to recommend your services to a friend or associate. He also gave me the necessary guidance to solve similar problems that may arise in the future.

Daniel was very polite, patient and professional. He listened to my problem and took the necessary steps to look into it and resolve it. This included accessing my computer and doing some housekeeping and investigation to determine any threats. Talking to Daniel was the best phone conversation I had today. Very pleased with Total Defense and Daniel's expertise and support.

PC Tune-Up Issue. Very good program. Thank you very much Gary for helping me. I've had this program before but it has been a while. I was telling a friend about this last night and he said that he is going to sign up for it too. Thanks again.

Tayler was very kind and helpful. He was a pleasure to talk to. He walked me through each step and described what he was doing as he was doing it. At different times during the process he would need to get off the phone and each time he called back. I highly recommend Tayler. He is definitely an asset to your company.

Daniel did an amazing troubleshooting job in assisting me with reactivating my Total Defense Anti-Virus for Mac Software. I hope he is being well compensated for his efforts. We currently have Total Defense installed on 4 devices and are very happy with the performance. Thanks, Daniel.

Installation was a big problem for me. I kept calling and emailing, but I guess I was not getting through to the right office. The tech support that just help me was very friendly and helpful in spite of me not knowing much about computers. He gave me time to find what he told me to look for. That's what happen when you reach a certain age you forget names. I hope he can get good credit for that.

Gray was very helpful and gave excellent customer service, he was very patient and courteous and I really appreciate him taking the time to help me setup unlimited internet security program. Thank you so much. I would recommend this product to all of my friends and family.

The service was very good, I was having issues with installation the Total Defense software on my computer and with one call the representative was able to install it and explained everything about it. Total Defense has great service! Thank you.

Daniel was very polite, informative and helpful. He assisted me with renewing my subscription. He also furnished reviewed the procedure for the future ARS, e-mails to update my information as well as reset my password. Total Defense should give him a raise.

I was a bit confused during setup and Dan easily guided me through the process and was most helpful. The form had asked for my credit card information but that was given at the store. Luckily It is only needed to automatically renew a subscription so Dan provided a way to circumvent that step and saved me a headache.

We have been very happy with your product. It has saved us from going to links that were a problem. We like the monthly security update. Mr. Carlos ** was very. helpful with the renewal and changing the e-mail on the account.

The tech was informative and extremely helpful, as well as asking if all of my questions were answered. He also advised me what to do in case of future web browser infections of ransom ware I have been reformatting when I may not have needed to.

My experience was stress-free with help from Carlos ** from the technical support team. My first attempt to install the software failed. The technical support team was very helpful, they practically installed the antivirus software for me. I can't tell you how much I appreciate the help.

I requested help with getting Total Defense Security system. The person I spoke with was most helpful and patient. The problem was successfully resolved and I now have the security system installed.

The agent I spoke with was helpful to the point to where he made my day. 10 stars if I could. Total Defense is completely worth it and I would always recommend to others. My computer was hacked and when I called in I got everything done that I needed and the agent even went a step further and set my homepage for me.

Mr. ** was as helpful and professional as could be in my interaction with him concerning this matter. Also, he clearly explained what would have happened if I hadn't taken the action I did. It was also nice that my call was answered within seconds of my placing it.

I was very pleased with your customer service rep Daniel **. He was very patient with me and walked me through all the steps I needed to perform in order for my install to work and he looked into my rebate issue and resolved it for me. I would definitely recommend Total Defense to my friends and family and if I have any more issues I know I can call and get the help I need.

Daniel had knowledge in assisting me through the process of downloading the Total Defense app to my tablet. He stood on the telephone until it was done. He was very patient and professional. I would recommend this product to others.

Dan was very helpful in resetting my account so that I could verify my new activation on the subscription renewal. It was quick and easy. Computers often do not cooperate, but I was glad help was just a phone call away.

Daniel was extremely helpful online as well via e-mail in resolving my issue with a re-installation on my Mac Computer. He is extremely knowledgeable about the product and the operating systems. I strongly recommend him to any of my associates with their issues and I recommend Total Defense for their system protection.

Very helpful when I couldn't get it to work! Daniel ** went in and fixed the problem in no time at all and now it is working fine! I would recommend this product to anybody because it works and they have great customer service as well.

Gary was extremely helpful with the process of uninstalling and reinstalling the Total Defense security center. He walked me through the process before he did anything and he walked me through it as he was working on downloading the software. He has been the biggest help.

Excellent guidance was provided by Gary which allowed me to quickly download and install the Total Defense software. He provided clear and accurate information that allowed me to complete installing the software on my computer. Thanks again for the excellent assistance provided.

08.02.2018 I had a problem early this morning and called Total Defense for support. Mr. Gary ** is the gentleman that answered my call and assisted me through the whole process. He was very professional, explained everything to me and took me through step by step. I was very impressed with Mr. ** and his work ethics. I have been with Total Defense products since 2010 or longer and am very pleased with your products. I have also recommended Total Defense to my friends and family and will continue to do so. Great Company and great people to work with. Thank You.

Dan was thorough, patient, professional, and polite. He helped to fix my problem quickly and effectively. He was also very knowledgeable. It was a pleasure dealing with this company, and I would certainly use them again in the future. Hope my virus protection works!

Thanks Gary for taking the time to help us get connected to the Total Defense internet security and for answering all our questions. You were a great help getting it set up. It was fast and easy. Thank you for all your help.

I was having a problem with the installation of my Anti-Virus Malware Protection. I tried to perform a Full system scan on my Mac but I couldn’t. I called customer support and they helped to resolve the issue. I didn’t have to be on hold for long and Gary was a very great help.

Gary, thank you so much for your help with install of my premium security protection. The computer was not in my way but you were very helpful had the patience with me. I'm sure you could tell my very slowness. You never gave up on helping me. I would welcome your guild. I like this company already. Thank you.

The service today was excellent and fast, I didn't have to do anything. The representative took control of my computer and installed Total Defense for me, they was awesome. I bought my Total Defense product at BrandsMart and was having issues installing it and that when I called Total Defense and they had it done for me. Thank you!

Daniel ** took care my problem.He navigated me thru phone how to clear the browser and also he send me base on my request a link for future reference. It was nice to talk with him, he listened to you and explained what happened and fixed the issue for the future.

I had renewed my coverage in January for 3 years. At that time I was told other devices could be protected under my plan. I called today and Lori was the representative. I asked about the coverage and she looked up my info and explained everything to me. I have another laptop and kindle. Lori was kind and pleasant enough to explain how to cover these devices and sent me the link to do so. She was a great help to me. Please thank Lori again for me.

My third device was lot loading PC Tune Up and was saying that I had used my allotted downloads. Carlos reviewed my history and deactivated one of my old computers. On a scale of 1 to 10, 10 being the best, Carlos is an "11"... Thank you. I have recommended your service to a number of people.

He did a great job with my problem. Answered all my questions and I was able to get logged in and redownload it. So far I've had a good experience with y'all service and I would recommend it to a friend highly.

Excellent service provide by the representative. He was able to resolve my Internet threat issues. And fully install my Total Defense Software onto my computer. The representative gave a discount for the renewal of my subscription. I'm very grateful of Total Defense. Thank you!

I was trying to load Total Defense Software. They were able to solve my problem. They also offered me a solution for the future to save me money and give me a better product when my subscription renews. I would highly recommend Total Defense to anyone who needs computer security. I also use their PC Tune Up to keep my computer working fast.

The service provided today excellent. The representative was very helpful, I was very satisfied with the service he provided me today. I will totally recommend your service. I had difficulties installing my Total Defense and he did it in minutes. Thank you.

Gary ** was very friendly, professional and patient when assisting me on 7/26/2018. My issue was resolved as a result of Gary's efforts and my computer is now protected. I would highly recommend Total Defense to my friends, co-workers and family. Thank you, Gary!

Lori was very helpful and professional in solving my questions. I had ordered a tune-up and was instructed it was $1.67 then received an email my subscription was updated of which annual payment would be charged tomorrow. I wanted to find out how much more the upgrade was. Lori advised it was $20.00 more which was acceptable to me. However, when I initially received your email about the upgrade it did not let me know how much more. It should of been noted. At any rate, Lori review all to me and once again very helpful. Thank you!

Representative Gary and other representatives were very courteous and professional in correcting the purchase that I made on the upgrade from premium to unlimited protection. Thank you. I will recommend Total Defense to all my friends. Gary spent 30 minutes patient minutes setting up the unlimited upgrade. I got the final call that it was set up.

I was very happy to finally get Gary ** on the phone. I had tried close to 5 times to apply for this rebate, but found it difficult because your hours were not convenient. Finally, I was able to talk to Gary **. He gave me step-by-step instructions. Now I am on my way toward getting my rebate. I tried to contact you previously and expressed my discontent with the lack of being able to access customer service when I needed you either online, or by phone. I would recommend Gary. I have to wait and see about recommending Total Defense.

Dan, was patient. Knowledgeable and extreme helpful. Offered additional assistance should it be needed. Most friendly and willingness to help. Would recommend this product again. Offered to speak with my wife to further instill the knowledge of the Total Defense product and its use.

Gary was very helpful and knew and helped me with the answer right away. I've had Total Defense for many years (as many years back when yogi was helping). I like TD even more the last few years when dealing directly with TD.

Carlos was awesome!!! So nice. So prompt. Very friendly!!! Eager to help. This was my third call with this issue (game pop ups). He fixed it in. 2 minutes. Soooo thankful for Total Defense!! Others just sent me emails to fix it myself. I was unsuccessful at this.

Problem getting scam off screen. Great experience... very professional, accurate and considerate of my limited knowledge. Because of it, I would highly recommend and also there was no waiting time for someone to answer.

Gary ** was so completely knowledgeable as well as patient when he helped me get two auxiliary computers to recognize renewal of our antivirus subscription. This is the type of professionalism we all hope to get when we call for help!

The help I have had from the help desk is second to none, it is the kind of service we used to get in the past. It is helpful and easy to understand. It is also prompt and concise. Very few companies I deal with have come close to the service I get from Total Defense. I have used the application since the days of VET and this goes back quite a few years. Well done all.

I find installing the Total Home Defense very challenging, and Dan was very professional and patient while helping me resolve my problems with the product. I would recommend this product because it has kept my system safe during the previous year that I have used it.

The technician was very helpful. From 1 to 10 he is a 10. Very excellent and that being the best he knows what he doing on a computer that 100% sure. Thank you very much. I explain what it was doing he went right into my computer. I watch him do it. I had no idea on what he was doing but I do know he was great tech on how to fixed my computer. Very knowledgeable.

My Total Defense was giving me messages that it was out of date and needed to be fixed. Every time I pressed the "fix" button, the program would run a fix and say it was complete, then the same fix button would appear. Gary was very helpful, patient and clear. Fixed my problem very quickly and followed up. I'm very satisfied with service and would recommend this to a friend.

Gary ** provided excellent customer service! He was very patient, courteous, and helpful! He turned a frustrating experience into a successful endeavor. He answered all questions fully, with a very pleasant demeanor. It is employees like Gary that make me feel happy about using Total Defense!

It was done nice and easy. It's great when you get good service from a company. I don't know how I could say it better. I wish all my transactions with companies went like this. Please keep up the good work.

My experience with customer service was 10/10. They treated me with respect and it was a fast service. The gentleman that assisted me with my needs was very polite and was very helpful. They helped me with all my problems and I'm grateful I chose Total Defense.

My experience with Mr. Gary ** was very helpful and thoughtful. I appreciated his effort to go above and beyond helping me with my questions. My Total Defense Product is one that I am looking forward to experiencing and how much it will protect my privacy. Again, thank you Mr. ** for all your help.

Just wanted to tell you how wonderful Gary was in helping load and execute Total Defense on my computer. He uninstalled and reinstalled the software, and then contacted me to make sure everything was running properly. He explained in detail exactly what was happening and the time needed... Thanks Gary!!

Gary was very helpful and knowledgeable and patient. He solved all my issues and made sure I knew what was what during the process. He gets the top-shelf rating from me. My account had expired and I had just purchased a new laptop, but without thinking well I used it and acquired some malware. Thank you!

I had to do a complete reboot on my laptop and had to re-install the security software. Gary was VERY helpful in giving me all the links needed and made this painless! It took a while, but I was patient with it and it was successfully re-installed.

Lost Mediacom Home Defense when 365 Word & Excel was loaded. Gary talked me through step by step and had Home Defense easily reloaded. Great job and I would recommend the helpline to anyone. Having someone that speaks proper English was appreciated. Keep up the good work and enjoy the rest of the day.

Customer service rep was able to quickly and correctly help me get the product installed on a second device. Everything worked as he said it would and the software was installed in less than 10 minutes. Ran a quick scan and it finished in just a few minutes. Very pleased.

Today service was excellent. I'm very grateful with the representative because he helped me with my installation. I really appreciate everything he did for me. I won't doubt getting in contact with Total Defense again. Thank you! I will totally recommend Total Defense to my friends and family.

Was shocked to get a message indicating that my subscription had expired when I knew I had another year left. I call HELP. Their hold time was minimal (quite shocking in today's world). Carlos looked up my info and after I described what was happening, the fix was easy and immediate. I have been with Total Defense for several years and always recommend this company to family and friends. Thanks for keeping it simple.

Gary was a God sent for me. He talked in words that I could understand and was very helpful in getting this reinstalled on my computer. I wish you had 10 stars for him. He knows how to work with people of limited knowledge of computer.

The service was awesome and very high-quality customer service!!! He took care of the problem very quickly and had a he was very knowledgeable!! I will recommend this service to others!!! The guy knew what he was doing and made it very easy on me!!

Fast, friendly and helpful service. I was having trouble activating my antivirus that I had purchased 2 days ago. Thank you for resetting the code so I could get my computer up and running again. I didn't have to wait on hold for too long and the problem was easily resolved. Thank you!

Technical problem (suspected virus and browser problems). Resolved by technician, Dan **. Excellent service. I have had this technician in the past and he always is patient and resolves my problems. He is one of the reasons I renewed my service contract. I appreciate his attitude. Thank You.

I called customer service and spoke with Gary **. Not only was he extremely kind, polite and patient, but he was also excellent in his ability to resolve the technical problem I was having with the Total Defense product. Outstanding customer service and product!

Very professional and helpful. Gary solved the problem and it was a pleasure to deal with him and refreshing to experience such an excellent customer service. Total Defense has a employee in Gary who is a real asset and top notch in computer problem resolution.

I called today be help with my Total Defense installation and was very satisfied with the representative. He was very efficient with the installation and explained everything to me. My Total Defense software is provided with Claro and Total Defense is awesome. Thank you.

He was very kind, and patient. He did a great job helping me renew my subscription! I appreciate such good customer service and I got it today with this gentleman. It is very common to be rushed off the phone these days, but I wasn't rushed off at all.

Asked for help. Given help instantly, excellent service, was told phone call will be returned when work is completed. When call back occurred, explanation was told as to work done. Asked if I was satisfied, yes and answered questions I asked. Excellent job!

Gary has great customer service, very professional yet personable. Enjoyed speaking with him. He updated my account quickly. He also reassured me that if I needed further help he would be there to personally answer my questions. Thank you for your time. Blessings!

Tech was very helpful, very easy to renew and quick. Time on phone was very short and the tech was very good in explaining the renewal process, it took a very little time and I didn't have to wait long on getting them to answer phone call, every time I have called tech support they have been very helpful.

Representative did a very wonderful job of assisting my needs. Was very friendly. She deserves 10 stars and a raise. I'm very please with Total Defense's services when I call in. Thank you rep. You did an awesome job. Keep up the awesome work.

This security software was offered through Mediacom where I have an account. Daniel helped me get the service activated and was very helpful, polite and efficient. I truly appreciate that kind of tech support.

Spoke with Gary. Told him McAfee got downloaded somehow when I added Acrobat. He took care of everything by remote. He called me back so I didn't have to wait on the phone when he was done. I would recommend this service to anyone.