Total Defense Reviews

Lori's response was prompt and very clear. Instructions were given for me to resolve my issue. I was able to update my account with my new credit card number, and my payment has gone through already! Thank you! I was quite concerned my account would be cancelled without my prompt reply, and when I encountered a problem, I was a bit anxious..

Lori was friendly and knowledgeable. She helped me solve my problem very quickly and explained what I needed to do very clearly. I was able to update my subscription on my desktop and laptop computer.

Today when I contacted Total Defense with some questions they were answered by Carlos in a very professional and caring manner. He helped me with my newly bought virus protection. He guided me through the steps in easy to understand words which I appreciated because I am not so very computer savvy. But it didn't matter! In just a few minutes I was done and I appreciated his help very much. I will continue to buy Total Defense for years to come because I know help is always there and the product is great! R.S.

Lori ** Was professional. Polite. Made me feel comfortable and secure. Could not get a person better. May be just as good but not better. I have been using phone last three weeks for everything. When got off phone with Lori felt great.

Full scan problem. When starting a scan another scan was already running preventing a scan to be carried out. Pity I had to re-install Total Defense and go through all of this nonsense again. As well as the activation code is not accepted as I am on my limit of machines using your product. Why does uninstalling not erase the machine of my account automatically? Now I have to tell you to delete that machine of my account to register it again. Crazy! Lori ** did help me amazingly vast in telling me to re-install it which I appreciate. Kind regards, Harm

I accidentally mailed in a copy of my UPC and had to mail the original one in order for it to be approved. I did so but Lori went above and beyond to waive that detail and just give me my rebate which I highly appreciate. Especially in the times we're in it's most helpful to have kind people looking out for others. Thank you lori.

Lori went out of her way to help me get my Total Defense up and running on my new computer. She was very patient with me and walked me through it step by step. She is very friendly, professional, and knowledgeable of your product. She made sure by the end of the phone call that we were up and running. She is definitely an asset to your company.

Lori ** was great, sweet & knowledgeable. She helped me claim my rebate simply pulling up my info & addressing me to submit documents to her directly by email. She made the process smooth & simple, as I was concerned I'd be unable to print and mail.

Registration & Rebate help. I was assisted today by a rep named Lori **! Lori was very courteous and professional! Lori helped me to avoid a major meltdown! We are all going through a tough time and she was very compassionate as well! My experience could not have been better!

Carl was absolutely fantastic. Resolved my issue and less than 5 minutes and gave me peace of mind. I now know my computer is safe. I will recommend Total Defense to anybody anytime so that they have the same peace of mind like I do.

You were great and helpful. I wouldn't change a thing. And thank you Lori. Take care of yourselves thru the virus. The Total Defense is really good. I have less virus on my pc. I think I'll keep Total Defense. It's great. Thank you again.

Ms. Lori was very helpful, I’m not a computer person but ms. Lori guide me to the right direction so easily anyone can understand. I have a small business. I wish I have someone like her, thank you Ms. Lori. Be healthy too.

THANK YOU TICKET #** Lori ** very customer service. Be safe. Prayers for safety. I appreciate all the help you were able to give me for the same applied rate as a loyal customer. It is nice to have good customer fast service when needed. I appreciate all you have done to resolve my problem.

Lori did a great job helping me install the product when I was having issues. I could not find a way to renew my subscription and had to keep reinstalling the software. I did not realize it was supposed to be so simple. Thank you Lori.

When I couldn’t set up to my computer so I call to customer service to get advice and she did tell me what to do and it did work out. And I had a different question so I call again and she take care of it.

My rebate was past the required time but with no hesitation Lori the representative gave me a quick response and put through my request as an exception. And that’s the way companies should be for past customers. I bought from your company before so I would think it should be honored.

When I received a program update on a (I think) awkward day, 1st Apr which is also known as April Fool's Day, I contacted Support. They responded very quickly and assured me it was a proper update and not a bogus program masquerading as my usual internet security program.

Lori ** was exceptional customer service representative She was helpful and courteous. Lori was able to resolve my issue quickly. I’m extremely satisfied with the outcome of my call. I would recommend to a friend. I’m please to have purchased this Total Defense.

I needed help installing the latest version of the security program. Lori, the tech, was most helpful and solved my problems. I have used Total Defense for many years and have recommended it to other people. It is easy to call and get immediate help!

Carlos is THE Man. He was very helpful, fixed my problem quickly. Was so friendly. I was a VP of C S for over 30 years and I could not think of a better CS Rep. than him. Thank You Carlos and thank you Total Defense for giving me your customer such great service!

I was unable to print out rebate form, working from home and no printer and I decided to call and ask what else could I do and the lovely rep Lori helped me. At times like these there is no better feeling than to be able to talk to a live pleasant person who goes out of their way to help. Excellent customer service! Thank you.

Lori ** was very helpful with resolving my rebate questions. Thank you for all your help. She was very pleasant to talk to. I would Total Defense recommend to all my family and friends. Total Defense helps to keep my computer clean.

Activation problem. Lori, after I explained my problem, took almost no time at all to completely solve it, and have my copy of Total Defense operating, and performing exactly as it should. Well done! I can happily recommend the product, and the support backup that you offer, even if the times are a little inconvenient from Australia.

Lori knew what the issue was and how to correct it immediately even with my non-tech explanation. I am hoping her help will solve the problem. I have her order number and additional info in emails so I will use that should I need to call again.

I had some original trouble when it came my rebate not being approved after I sent in the missing requirements nothing was updated. So I proceeded to email and this wonderful and helpful lady named Lori ** responded and was a great help after I provided her with the info she needed. I was able to get my rebate approved. Now I'm just awaiting my check in the mail. I totally recommend if you have problems, email and ask for Lori. She even responded and helped outside of their business hours which I totally appreciated.

Lori ** very helpful. I wasn't able to renew myself but with her help I am now secure. She was so patient with me.. I know older people are less savvy and she was so patient. She calmed me down and we were successful.

Activation of existing account. My computers advised that my anti virus protection had expired. I have automatic renewal.. Contacted your office and spoke with Lori **. She took care of the problem. She was very professional and knowledgeable. Perfect. She should be commended for her due diligence. Because of our interaction, I will continue to use Total Defense!

I couldn't have been more pleased with the help I received loading my Total Defense protection. Most people make older people feel stupid for not understanding how to do something. But from start to finish she made me feel like I was her family. Thanks to her I was able to get my laptop protected in no time. Thanks to the way I was helped. I'm going to recommend your product to all the elderly friends that ask... What's a good company for laptop protection.

Auto renew failed. Lori ** was helpful and friendly, managing to sort out the situation very quickly and efficiently. Very reassuring! I also didn't have to wait long in the queue, which was wonderful as I live in Australia and therefore had to call for your assistance around 1am my time.

Lori provided me with great service. She was very customer friendly and informative. I spoke with her on two separate occasions for two separate issues and she helped And was able to resolve both issues very quickly. My experience with her was very pleasurable.

I was extremely lucky when I called Total Defense regarding my rebate, that I spoke with Lori **. She was so helpful and understanding that you are extremely lucky to have her as an employee. I am a senior citizen and I don’t have a printer. She was so patient and walked me through everything. She didn’t rush me at all which I truly appreciated. She also checked back to make sure everything was done correctly. Once again, you are blessed to have this employee and I thank her for being so nice to me!

Lori ** has been extremely helpful in working through a couple of issues in relation my TotalDefense annual subscriptions, where I was experiencing difficulty in maintaining the subscription on a 3rd PC. As I live in Australia the exchanges have occurred via email, which given the different time zones, means I do not receive a response until the following day. The instructions provided by Lori are always clear and concise and can be easily followed and Lori always states "Please come back to me if you require further assistance". I am now successfully running the product on 3 PCs thanks to Lori and her dedication to resolving my issues. I give Lori 5 stars.

I would like to thank Lori ** for assisting me with my problem on the rebate. She was prompt in responding to my query and with Lori's coordination, we found a way to process my rebate. I am very satisfied with the customer service that was shown today and will be recommending your business to friends and family. Best of luck and thank you for a job well done!

Needed my subscription renewal updated. It was an automatic renewal and it was the weekend and your 800 numbers are not operating on the weekend so I did an email and I got a response that help me out and fix the problem.

Lori was a delight to speak with, very understanding and helpful. There's so much stress in the world right now but Lori never rushed me at all and was so VERY helpful. She took the time to look up my account to help me - didn't just say no.

Laurie was extremely helpful with the installation and purchase of the defense download.. I was about to give up and not purchase until she helped me. She was very professional and exact with her directions. I really can not praise her enough. She is an asset to your company.

Ms. ** is very professional and polite, due to the circumstances she assisted me with my rebate and also direct me as how to get over to her, since there isn’t a printer at home, I thank her so much for this, due to the situation we are facing right now may she and her family continue to be safe.

This person was very courteous, very helpful. She helped me understand the program and your rates. She’s wonderful. Thank you so much for employing someone that actually does their job and helps me understand your program and how to install it. And her sales skills just overall great performance. Great employee.

Recently bought a new desktop with a free subscription. I thought I had installed it but my notifications was telling that I had 5 days. I contacted customer support and Lori was very helpful in helping me get my computer protected. Thank you Lori.

Occurring error when update software was stopped. Lori was very pleasant and helpful in solving my problem. She got into my system and cleaned up the problem with a reinstall. It was also easy to reach your technical support team. I even had to call back and got Lori easily.

I recently secured your Total Defense Premium Package from your company. Through the very patient and capable help of Lori **, I was able to complete the transaction without any problems. Her good humor and good work were very much appreciated by me and I thank you for that and look forward to a good experience with your company. Thanks again!!

I contacted Total Defense when I received my notice of renewal to see if I could get a discount because I thought the renewal cost was too high ($79.99). I had an email exchange with Lori who immediately offered me a $20 discount which I happily accepted. I have now renewed my subscription for another year.

Lori helped me when I realized the new computer that I bought in December has a security protection package that I bought at the same time. I was reviewing it after checking into my security coverage on the new computer. I saw that I had a rebate coming that I was never told about. When I went to the Total Defense website to claim it, I was told it had expired and was no longer available to me. I called, and Lori handled it for me. She was fabulous and just took care of it.

I had such a pleasant, enjoyable and thorough experience with Lori today. She talked me through the steps of getting my rebate. I was anxious about my situation before I made the call to your company. She relieved off my anxiety. It’s the best experience of my day and I have a good life. Thanks, Claude

Dan ** was very helpful. He installed the Unlimited Program for me. It was good that he could take control and do the necessary stuff. If I had to install it, I’d still be trying to figure things out! Would definitely recommend him.

Kudos to Lori ** and to Carlos for their excellent service and product knowledge as they assisted me in once again becoming a Total Defense client. My trial of MalwareBytes was a horrible experience and I am glad to be back home with a truly customer-centric team. God bless.

Installing Total Defense on my computer. Mr. ** went out of his way to help me with my problem. I am so thankful for what he did for me! He was able to go into my computer and work to solve the problem. I was glad to see that he was having a problem as well, it made me feel better.

I received excellent service today. The customer service representative was knowledgeable and patient. He answered all my questions and assured me that all would be well. He further fixed to problem and called me back after it was completed. He sent an e mail as a follow-up.

I renewed my subscription but did not receive an email describing how to activate. Taylor ** walked me through the process in a couple minutes and now I am up and running. Thanks Taylor. I appreciate your assistance and quick solution..

Experienced problems with PC tune Up that was installed at Staples as part of Windows upgrade to Windows 10, Daniel was very professional, knowledgeable and courteous. Although I hope not to have any further problems with the software, I will not hesitate to call on the support team for assistance. I know they will help me.

Lori was very helpful and professional! Answered my questions, upgraded my account to three devices for no charge, offered to install Total Defense on new laptop once obtained, again no charge. I was about to cancel the submission because I couldn't think of more to write, but Lori was really helpful and felt I should do this for her.

I was having difficulty activating my account. I called customer service and was connected with Taylor **. Mr. ** was extremely helpful and courteous. He walked me through the procedure and in a short time I was completely set up. I want to thank Mr. ** for his help and commend his assistance. He is definitly an asset to your business and should be recognized for his ability and attitude to your customers.

I am very satisfied with service and would recommend to friends and family. The resolution time to solve problem was excellent. On a scale of one to ten I say ten because this has been one of the best computer training I have had.

I couldn't have asked for more help in a time of need than I got from Lori. She treated me as more than a customer, but more as a friend. I made a mistake and she worked diligently to assist me and guide me through the process that I seemed to find so difficult.

I was trying to re-install virus protector on another computer. Needed assistance for login and license. Lori ** replied very promptly next business day advising of process and was able to create virus protection for my new computer. Good work by Lori.

The process of reinstalling was handled by the technician who was both cordial and professional. Everything worked out perfectly and I highly recommend their technical team. The product is very worthwhile and gives peace of mind knowing that you are fully protected from viruses.

Very helpful. I am very happy because they give me the opportunity to get my rebate. Thanks you. I recommend you to my family and friends. The services was very good to me. Is it's wonderful the way you manage all the situation. Thanks you so much.

I rang TD Technical Support and was connected to Taylor **. He took control of my computer and was able to successfully install TD for me. The process was rapid and Taylor explained each step. He had the necessary expertise and knowledge. I could not have wished for better service.

Representative was very helpful and courteous and was very good at walking me thru everything whereas I am not very computer literate. It was a very good experience. I would definitely recommend TOTAL DEFENSE TO MY FAMILY AND FRIENDS..called me back when everything was done.

Total Defense did not finish scanning for three days. I found your 1-877 number and Taylor ** was extremely helpful. He diagnosed the problem and corrected it in a matter of a few minutes. I was very happy with the outcome. Also, I was surprised and pleased that I didn't have to experience a thirty or forty-five minute wait time for a support person to answer.

Computer not installing downloads. Extremely happy with my experience today. My problem was fixed really quickly. Taylor is always most obliging and willing to help. Not so happy that I seem to encounter problems fairly frequently. However the most important thing is that someone is just either an email or a phone call away.

I was questioning an email I received from Total Defense about their new company. I needed to know if it was real and if I needed to take any action. Taylor ** was very helpful and answered all of my concerns. This is a good company and I will continue to use your services. Thank you, Janet.

Mr. Taylor ** was excellent. He downloaded the app for me. And resolved the problem. He was quick and efficient. I had called before and even had a phone chat with another technical support person. He was the only one who resolved the issue.

Reinstalling Total Defense after computer crash. Taylor was top notch in helping me. Don't know what I'd have done without his help today. It's tech support that keeps me staying with the same provider. I would highly recommend this service to anyone. Keep up the good work guys.

1/13/2020. Taylor ** was awesome. Walk me through without a problem. Very professional. Need to keep him on board. Didn't take long at all and I will recommend any one else to Total Defense Team. Once again I really appreciate Taylor very much for taking the time helping me with my service and staying connected safe online without any issue.

Mr. ** was very helpful and the work that Mr. ** did was awesome. He did a wonderful job. Mr. ** guided me through the process of finding the correct Google internet, then let me know where to specifically go. The process was not long. Thank you Mr. **.

Thanks for getting me installed. I really appreciate your help. I would not have been able to do this by myself. It helped me to see the install being done. The gentleman was very nice and helpful. Thanks for being so kind to an older lady.

Taylor was very helpful and satisfactorily handled the situation to complete what I had omitted on my rebate submission. Thanks Taylor, job well done! I will surely recommend Total Defense because of Taylor’s efficient and professional handling of my concern. Thanks again, Gary **

Total Defense has always been helpful on any issue I was having. The software is so dependable I just don't worry about using the computer. Viruses are quarantined before they do any damage. Thank you all for being there for me.

I was treated with courtesy, patience and satisfaction. I received the information for which I called. I was calling to find out why I had not received the $40.00 rebate and I was informed that it took 30 days from posted starting date. Thank You. Thank you.

The technician fixed my problem fast. I renewed wrong program and was refunded and renewed with the correct program. Taylor ** was fast and friendly and very knowledgeable. I will refer Total Defense to my friends and relatives because of the courteous service.

Taylor really helped me out after putting windows 10 on my old computer, I opted out of 10 at first because I liked my old program but lost everything. Taylor helped me get Total Defense back on my computer and took care of everything he's a gem. With folks like him working for you the Worlds the limit can't say enough.

Very satisfied and easy to do so with contact experience in renewing Total Defense. Employee answered any questions asked in renewal process and was done with taking little time to do so in a very professional manner. Would recommend Total Defense to other people.

Tyler was very helpful, friendly, & solved my problem quickly. It was one of the best customer services experiences of any company I've had to deal with for any problems. Such a pleasant change to speak to someone who appeared to be in the US instead of a foreign customer service rep who is generally very difficult to understand over the phone. Excellent job!

Lori did a great job in helping me. She had the needed knowledge and a great attitude...very pleasant and helpful! I will definitely call again when I need help and will recommend people buy PC Tune Up for their computers.

I just got a new laptop and was downloading what I thought was a Canon printer driver, but it turned out to be a virus. Luckily, your team removed it for me quickly. I appreciate your help getting my new laptop healthy. Thank you!

It was a good experience. They were most helpful when I got stuck and couldn't go any further. Merry Christmas and have a good New Year. You sure made mine a lot better. I would recommend it to anybody that is not techie like me.

I had to transfer my coverage from one to a new laptop and was having a problem and your rep took control of my system and he took care and installed it and I am fully installed. I had a problem with my old laptop and got a new one with which I got a new year with you people.

Taylor reached out in a warm, clear and professional and timely manner - thank you. Emails were succinct and easy to follow instructions made the work of solving my problems easier. Keep up the good work Total Defense - been using it for years!. Denis.

Totally helpful and quickly resolved my issue! Was having an issue for a few days saying I had malware detected. I did several scans with no resolution. One quick phone call to tech support and my issue was resolved. I should have done it sooner. The pop up was annoying for longer than it took to fix!

Possible double billing. Ms. Lori ** responded to my inquiry immediately. Her manner was pleasant and professional. She promptly identified and resolved the issue and I was left a very satisfied customer! She is definitely a great asset to your company (to be cloned, if possible!) Great product, great price and great customer service! Please feel free to use these comments in any of your advertising or promotional endeavors.

Your representative my who helped me was terrific, he took charge and got me up and running. His name was Carlos. I just cant remember his last name but thank you very much for making it easy and installing the product.

Needed help installing my Total Defense. My supporter was excellent. He guided me through the whole process. I will give him an A plus. He was so helpful. I really enjoyed him and it didn't take him long. He was very nice and professional. I would recommend this product anytime. Again thanks for your help.

Taylor was very knowledgeable and professional of the Total Defense products. He was very efficient on time, as well. Because of Taylor's knowledge and professionalism I would definitely recommend this company to friends and family! Awesome customer service and great demeanor. Thanks Taylor!

Update Total Defense on both my laptop and desktop. Carlos ** was very helpful. He guide me through the process for him to have remote access and he did his job and then notified me when the process was finished. I appreciate the help and my computer is up and running. Thank you **.

The service tech was very professional, and resolved my problem immediately. I appreciated the expedient manner he exhibited when taking control of my computer and installing my new anti-virus subscription. This overall experience ensures that I will recommend TotalDefense to friends and family.

The gentlemen was very helpful, friendly and was done in a timely manner. He got the virus protection download on the computer for us and helped with everything we ask. I would definitely recommended Media com to friends and family.

Excellent service in the end. After calling and calling and speaking with Don on several occasions, I finally got answers about my rebate. Even though I sent in the wrong information in September. Then finally I was informed that they needed the bar code from the package. Thank you so much.

Taylor was super helpful and answered all of my question. He was able to fix the problem, with just one phone call and email. He’s really a supportive and professional. He understood what the problem was and was able to fix the problem on a timely manner. Thanks so much!

Lori was the representative that helped me today. She was patient, knowledgeable and made the process easy. She responded quickly to my email and moved the request for rebate to the next step. Hopefully the rebate department will be satisfied with the document provided.

I received a great recommendation in consolidating my service and appreciated the opportunity to renew a month earlier and taking advantage of a reduced renewal rate. Responses were very quick. Thank you.

Thank you very much. Sincerely, Bill and Gerie.

I called in for help and customer service was able to fix my problem in less than 5 minutes. Their representative took control of my Mac through screen share, they were able to correct the issue with my Mac and download the software quickly.

Taylor provided excellent assistance when I could not download total defense to my MacBook. Taylor called me and assisted with a remote connection. Without Taylor's assistance I would not have been able to install the software on my MacBook. Thank you for your great service and support!

Very helpful! I would recommend them to a friend or family. They were very patient with the customer. They help me with all of the problems I had with my update and getting my computer started. I will like to say thank you!

My computer crashed and had to reset it. Total defense was not on it. Call support team and got Taylor **. He was more than happy to help me and reinstalled total defense to my computer. He was very polite and was very knowledgeable about the product. He had the install done in no time at all. Thank you.

Lori ** was very helpful over the phone in assisting me with the renew my account as it had ended without my knowledge. She was swift to get the job done and I greatly appreciated it. A job well done Lori, thank you.

Taylor was very efficient, courteous & resolved the issue. He was most courteous, friendly & patient with my questions & reassured me all was well & what to do next time & just click “fix”. Great service, Taylor **, thank you!

Renewal was not showing up. I emailed you and got a email back within 24 hrs. Then I gave you guys a call and the young man assist me with how to go in and see the renewal. His help was very quick and good. Thank you very much.

I called Total Defense because I wasn't sure if I could or had to call ASAP to renew. I got a great customer representative who helped me, answered my questions patiently. As a result, I felt comfortable and satisfied by his reassuring response.

I encountered a problem with the BACK UP feature in Total Defense. Dan provided EXCELLENT service in helping me correct this issue. He also deleted a few files that were causing my computer to run slow. Dan escalated the issue to a higher level of technical support; they were able to uncover the problem, ran some tests on their end, and when Dan returned, he was able to resolve the issue in a timely manner....KUDOS to DAN!

I have been with your company for many years and always appreciate the help I receive from your technicians. Taylor helped me this morning and walked me through some questions I had to better understand your program. I highly recommend Taylor for outstanding customer service and for his willingness to help me with patience. Thank you!

I had tried most of the day to load the Total Defense Software on my computer. The technician, Taylor, was very polite and gave detail instructions on guiding me through the process of accessing the software. He proved to be very knowledgeable of the system. I appreciate the patience he showed while helping me.

I needed to get my security back on my computer and the gentleman that help was very helpful. I will tell my family and friends and I will keep using this products. This products really protects your computer so after my time's up and if it's not too high of a price I will use it again.

I greatly appreciate Tyler's assistance in renewing. I was not able to complete online, I never activated my new card. Tyler was not only professional and understanding but showed great patience making me feel like this happens all the time. It is so refreshing to call and get great service.

I wanted to install an additional copy of my Total Defense Internet Suite on my mother's computer, but I could not totally uninstall Norton Antivirus on her machine. A Total Defense technician, through remote access, was able to resolve the installation conflict and get Internet Suite up and running. He did a great job.

Taylor did a great job resolving my issues. He was great at identifying the problem quickly. I would recommend this program to everyone... You must be protected and secure with the scams that go on today. Lucky I had Total Defense because they had my back... Thanks.

The two uninstall programs worked smoothly. I seem to need the uninstall each year. Maybe it's my laptop (Toshiba Satellite w/windows 7 and Intel core i3). Your solution and great response helped make this process easy. Hope next year is easier.

Didn’t know it wasn’t working and help complete installing the soft and got the virus out. And made mother again. The man was kind and very patient. Explain how to get where was needed easily. He was very knowledgeable. Ty.

It was an amazing experience with the tech. The computer was acting up. Last night it shut down me while working and I lost all my work. Its has been a frustration moment dealing with it. Fortunately, call Total Defense and the tech was able to resolve the problem. Excellent tech support. Thank you.

Did not take too long for my call to be answered. Tech rep was very courteous and got to work on issue straight away. He was clear in explaining what he was doing and the instructions he gave to me to follow. At the moment I do not know if problem has been solved (time will tell) but tech was very helpful - thank you. Based on this experience I will be renewing my subscription for computer protection.

My computer was locked and I could not get onto a website. Mr. Daniel **, was professional and patient enough to talk me thru the necessary steps in order to solve the problem. Also, he answered all my question concerning computer security issues. I am very grateful.

Taylor was very helpful. I appreciate his hard work. It took a long time to update my computer, but hopefully I have Total Defense coverage now. I paid for coverage, but my computer said my coverage had expired. He understood and helped me fix everything.

Representative was very attentive and patient. We need more people like this who is self explanatory. I recommend representative more than 5 stars. I know the job can be frustrating at times but you had a very nice attitude. Keep up the good work. Well done!

I talked to a gentleman named Taylor ** who was so very helpful. He was very polite and helped me thru the whole process of renewing my subscription. He also did a full scan to make sure that everything was working. It was a pleasure talking with him! I hope if I need to contact you again that he will be the tech.

I got a message that said to call a # to get my computer unlocked. I tried turning off and turning on but that didn't work so I called Total Defense and Daniel ** walked me through to the virtual assistant and he fixed the issue in a minute. Thank you Daniel.

Contacted customer service, young man was very polite and helpful. Walked me through all steps until I understood what to do, then he assisted me to get the program up and running. A great asset to your company. Thank you.

A download called REIMAGE was interfering with computer and this was erased from computer. A string was being filtered and blocking use of a website. The agent tried a number of things to resolve the problem. Finally, Total Defense Security Suite was reinstalled and the problem was resolved. Excellent customer service. Thank you for your time and help.

I had a problem that my virus protection wasn't working. He walked me through a couple of steps & it fixed the problem. He was very kind talking & highly recommand him. It was good that he answered the phone. I really like Total Defense for my virus protection in my computer & other devices. It's a good virus protection to have for sure.

I called for help with Total Defense. He was able to help me. Thank you for all his help .He did a excellent job. He also was patient with me. He was able to help. He try more than two time. He was able to walk me through the process..

Carlos was very much a lot of help to me. I was trying to figure it out for 2 days. And seen the number for help. He was very nice, helpful and set it all up for me. Something I know I would not have figured out on my own. Thank You All and a big Thank You to Carlos.

Taylor ** was such a help today getting my account cleaned up and accurate again. I had made a mistake in trying to renew my account 2 months early and ended up with 2 different plans in era. Taylor was so patient with me and fixed it all. I know when and IF I need help again and can call Total Defense to assist me in any way I need. Thank you AGAIN.

Resolving an issue with credit card. Taylor was very helpful, responsive to our concerns and patient. Thank you! The first two attends to purchase the product online were declined by the bank. Taylor provided step by step directions and his attention to getting the issue resolved.

The gentleman I spoke with was very helpful and answered all my questions. I felt very comfortable that he would and handle everything for me perfectly. We have been using this security system and have been extremely happy with it.

I spoke with Carlos and Taylor. Taylor helped me on 10-9-19 and again today 10-10-19. They both were very patience with me and helped me. Taylor was the one that got everything working again for me. Thanks again Taylor! Also thank you Carlos. I would definitely recommend to a friend.

I had an wonderful experience and the best customer service, the customer representative was very proactive. Everything was set up fast with no issues whatsoever. I would recommend this system of protection to family and friends. Thank you so much for the good customer service. I was really nervous that I wasn't going to reach anyone, and that I would be on the phone for hours. It was fast and quick.

Technical agent worked with me on the install and had it working the first time around. Excellent service and knowledge. I would recommend this agent and software to anyone looking for this type of service. Usually this type of experience does not go smoothy with other companies, but this experience was fantastic.

No longer have access to that email **. The help was nice and understanding. I'm very thankful! Love having your service. I will let others know about all the securities you have provided for me. Hopefully we can get more customers for the good business you have provided me with. Your help with this new email address is and password is very important to me. Thank you!

Received a pop-up msg stating that my Total Defense Anti Virus was off. Daniel ** took the necessary action to get it back in operation. He was very knowledgeable and concerned to my needs. I am not computer literate as you can tell and having difficulty explaining to Dan what I was seeing on the screen, he was still able to rectify the problem.

He was very helpful and quick! :) He was very nice working with us! We highly recommend him to anyone that is needing help with Total Defense issues. Give both our helpers raises! We will call back since we know they are good workers.

Taylor ** was the representative who assisted me with downloading installing and activating my subscription. He was very patient and accurate in ensuring the process was thoroughly complete. The process was quick, easy, and painless. The TeamViewer feature is very helpful and innovative. Definitely would recommend Total Defense to others.

Daniel was very helpful in walking me through the process of renewing my subscription. He stayed on the line with me the whole time. It is very nice to have Daniel help me and be very patient with me since computers always seem to be a challenge the older I get. May all your customers enjoy the help they receive especially if your employees are all like Daniel. Thank you!!

I found in with a temporary problem. They thought out side the box and helped me keep my service when I didn't have the funds to pay for the service and allowed me to keep the service until I could. Beside that the service itself is the best.

Was extremely helpful and took care of everything. Took care of my address change and email update even sent me a link to change my password. Customer service was excellent. I would highly recommend their software as I am a tech and it works very well.

Laptop needed to be checked due to possible suspicious activity and calls regarding my IP Address. Updated and issues fixed. It was done in a timely manner. I had to leave for work but it was completed do I could get there on time. Thank you.

I called the help number and the professional at the defense center did it for me understanding that I wasn't be able to do it by myself. I am grateful for the service and I am saying thank you once again.

He was absolutely amazing, friendly, and went above and beyond for me helping with more then I asked for.. I simply said how slow my computer was and he took over from there and cleaned my computer and man this thing is fast now. What a great tech team you guys have. I would absolutely recommend to all my friends and family.

Resetting password, requiring an adjustment. When I clicked on "Forgot password" the new temporary password did not work, even when I blocked, cut, and pasted it.. So the agent accessed my computer and solved the problem. He grasped the issue and resolved it immediately, and was pleasant to work with.

I was having trouble downloading Total Defense and could not use my computer. Called customer service and they helped me right away. Now I can feel safe using my computer. I would definitely recommend total defense to my family and friends. Thanks again!!

I forgot the man's name that helped me but I hope this gets back to him. He was very helpful and nice and made me not feel so dumb. And I hope you have other people be like he was. Thank you so much for having him help me.

Install Total Defense on a new computer. Carlos worked very well with me. He knew exactly what I wanted and did it well. He told me what I had to do and help me along the way. I would recommend him highly. He told me how I can further help if needed.

Our PC had a virus. I called Total Defense. Your customer service rep quickly established a connection with our PC, deleted files of issue and reinstalled Total Defense onto our device. The process was quick and efficient. Your rep was pleasant and knowledgeable. Thank you.

I had problems with installation, scanning, etc to my computer. The technician (Dan?) listened carefully to my issues and pleasantly resolved them. He was helpful and understanding. He also asked if I had any questions. No questions were needed as he was very thorough. My problem was resolved in no time. Thank You very much.

A problem arose with the Total Defense when scanning, and then Taylor found that there was an update needed from Windows 10, which was done. Now the TD is working fine. Taylor took control of the computer and worked through whole issue successfully. His help and attitude were great!!! Thank you!!!

When I presented my problem to Taylor he responded very quickly with corrective measures-prompting me very respectfully. My problem was very quickly resolved. I cannot thank enough for his professionalism. Your management should be proud to have him under your employ.Thank you again Taylor-wish you well.

Had trouble converting my new subscription. It was a surprisingly simple fix that, in hindsight, I probably could have googled. But taylor was professional and kind and solved my problem quickly. I followed his instructions and my problem is solved. After 3 weeks of annoyance, I can use my computer with no interruptions. Thank you!!

Had a concern about an email from your company and other messages lately received from task bar and Taylor ** ran a complete scan and cleaned programs up a bit and answered some questions. Seemed to be very thorough in what he did and knowledgeable as well. A pleasure doing business with this company.

I am absolutely no good with computers, but the support people were so helpful and had so much patience with me and got me all set up. THANK YOU SO MUCH! I even had the review submission fail for not having enough words, so you know it's not been a good day. But you guys made it a lot better...thanks again!

This is very sad that I can not get in touch with a Tech after 6pm. I live in Houston Texas my time zone is different than yours. I am on my job when you at home and when I am traveling home from work you are at home. From Monday to Friday I do this. This is becoming a issue because I need to be home with the computer before 1 of your Tech to help correct the problem with my anti virus signature you are closes on the weekend. It will not update. I even had my wife to stay home on Thursday 9/12/2019 to talk to a Tech to correct the problem. So tell me what can I do, continue with the service or find another company?

Called first time and spoke to Daniel ** who was very helpful in understanding my problem, activating the Total Defense. He then emailed me the instructions on what to do, but when I logged on it was telling me I already had an account set up so when I entered the information it wasn't taking my password. I called back again today and spoke to Taylor and again explained to him what was happening. He walked through the activation process with me, changed my password and I was able to proceed with the activation so as I could receive my rebate check. These gentlemen were super helpful in understanding my predicament and did not hesitate to assist me with this issue. Kudos to them.