Total Defense Reviews

This was outstanding service. I spent about 30 minutes online trying to set this up your rep and it done in less than 2 minutes. Very helpful. Give him a raise. Good job. Daniel was very efficient at his job and very easy to follow his direction. Your company will do well we people like him.

Installation on Mac had not occurred with several updates, problem was resolved without issue, but had to be scheduled Mon-Fri 9-6 EDT, which is somewhat of an inconvenience. Tech support was great, hours of operation are not! What happened to 24/7 support.

I purchased a new laptop and called to have Total Defense installed. My call was answered right away with no wait time! Carlos ** was very professional and helpful. He had the virus protection installed, up and running in no time. I have been a Total Defense customer for many years and very satisfied with their service! Thank you!

I had a problem running the tune up after scanning and called for help. Gary identified the problem immediately and was able to correct it. He also showed me how to correct this problem myself if it occurs in the future. He was extremely helpful and knowledgeable and everything is now working fine. I was very pleased with the results of this call.

Lori ** great customer service. Really helped me out. She was very professional. Thank you. I needed help with my renewal policy and she did a great job in helping me out. She did a great job on the chat board and was very helpful.

I received the best customer service with Total Defense. They were excellent with troubleshooting my issue with my software. The agent who assisted me with my issue he installed my software within a professional and courteous and timely manner. I would recommend total defense in the future to family and friends.

Had Total Defense access my computer to make sure no malware was attached after what I perceived to be a suspicious call. Representative was extremely helpful in explaining what could have been a scam and making sure that my computer was clean.

Lori is an asset to your company, and a true professional. She helped me go through the reorder process for my antivirus, and reset my iMac. Total Defense is totally blessed to have such a caring professional like Lori. Thanks again.

Dan explained how to download TD for my Android, and why I might want to. I had called to get some input on whether TD recommended taking this step with Android phones, and Dan's insights were helpful. I now have a better sense of how the Android mechanism compares with that of Windows.

Dealing with friendly, helpful people. Problems with renewal - still not sure why. Feel like my product has been downgraded. I think that is my reward for long term loyalty. Now to see if I have the same problem on my other computers.

Everything was great. Thank you. The text was very helpful. He checked out everything and talked me thru it. I have told friends about your services and let them know how great you treat people and help them. I am very pleased with your service and will always use your company for my computer work. THANKS.

Gary was very professional, efficient and informative during our conversation regarding renewal. Spoke at moderate pace and clearly. He took care of issue quickly. He made the experience pleasurable. I have been very happy with my overall experience with Total Defense.

Had problems with installing Total Defense software. Temporary (30 Day trial) McAfee software which came with the computer would not let total defense be loaded. Called Total defense Technical Support for help. Technician Carlos, (Great Technician, pleasant, courteous, patient, and very knowledgeable) resolved my problem as well as setting up other issues that were confusing me. I'm a senior citizen, and Carlos was excellent in his professional way that he helped me. Thank you very much!!

Gary ** was very professional and polite in getting my renewal completed for me. I have been using your product for about 20 years and I am completely satisfied. I have also had friends of my mine switch over to Total Defense throughout the years. Excellent product, thank you!

PC Tune up not loaded, activation link expired. I was connected with Carlos after call the main help number. He understood my problem and took control of my machine to install and scan. I liked the callback option so I didn't have to sit and watch. The issue was taken care of quickly & professionally.

I received an email which stated that the rebate did not qualify however after speaking with a Total Defense representative and supplying additional information and the problem was resolved. THANK YOU for your time and quick attention to this matter, it is greatly appreciated!

Would have given 5 stars for very happy with experience but did not want to indicate that would advise friends. Got Total Defense by default with purchase of new laptop. Abt sales associate from whom I purchased laptop in response to my question indicated Total Defense better than McAfee at the time. I have not personally researched the defense software but am comfortable having something and have liked the periodic reports provided by Total Defense. Having clarified the situation I called today to renew the subscription. Faced with a somewhat clueless customer Daniel was patient, honest, informative and helpful. Really good experience.

I had Taylor helping me and he was wonderful. I spent a great deal of time trying to download because I have very basic skills with it. He took over my computer and within minutes had me up and going. Thanks for the support.

Our service was discontinued due to closed renewal information. My husband passed away and I wanted to renew and change the account to my name. I was pleased with the time it took to give a new payment number and my name to reinstate the service. I am once again protected for another year.

Representative Lori was extremely helpful and polite. I was pleased that the situation was handled so quickly. It was a pleasure dealing with her. The situation was easily resolved and we will certainly recommend Total Defense based on this experience.

Dan **, was a great help. If I ever have to call again I would want his help. Super patient with me. Thank for your support... (Bird Man) lol. They need more support helpers like Dan. He makes it easy and we had to reboot and I called him back and was right back on task.

Gary was very helpful in helping fix my Total Defense issue. I was getting the "Fix Now" problem and he connected to my computer and reinstalled the software. He was very polite and called me back when he said that he would. I will recommend Total Defense to my friends and family.

Carlos was very patient and he helped me install my security software and claim my rebate. I purchased my Total Defense at PC Richard and Son and called for support. The service was very efficient and accommodating. Thank you very much.

Removing all previous websites and advertisement links. Providing knowledge which will assist in any future problems which may occur. Taylor was very patient and knowledgeable. He provided information so I may install the program to another laptop so it has the Total Defense protection.

The program keep loading endlessly. It was probably something I did or did not do properly. I called Total Defense after much frustration and within five minutes the tech had the program running flawlessly. I can see that total defense takes much pride in their work and doing business with you will be great.

Gary was most helpful in answering my questions and working through the installation process. It was pleasant to talk to him and he answered all questions and didn't make me feel inferior with the procedure. My thanks to him for making my computer more secure.

My computer locked because of a tainted website so I contacted Total Defense and spoke with Daniel and he had me up and running within minutes. I appreciate his professionalism in handling my case. Thank You again Daniel.

Gary did an awesome job installing my Total Defense software that I got from Aaron's along with my laptop. He was very courteous and polite and installed the software quickly. I will tell all my friends and family to use Total Defense. Thanks again!

I have used Total Defense software since the late 1990's when it was Computer Associates. I've found the product very effective and have never had a problem due to external attack. On the few occasions I've needed support I've always found the response to be quick, courteous & effective.

I called to make sure my subscription was still active, bought it for my son a few years ago and he never used it. Spoke to Dan who checked and said yes and got me started. He said if I needed anything I could call, I called spoke to Dan once again and he help take care of everything right away! GREAT customer service!!!

Representative Taylor ** very attentive and helpful. Thanks to him I was able to install correctly. Thank you so much for calling me back when I needed it the most and for using the screen slayer. I'm done with everything.

I received a computer on yesterday. Thought I had done download. To my surprise had not successfully completed process. Called the number listed in email to contact and I was assisted by customer service rep and was helped step by step to finish downloading my secure site. He was very friendly and very attentive to what needed to be done to finish the process.

Called today for a few reasons. 1) To update my account information. 2) Had a question why my computer was telling me to fix now which was happening more than usual. Lori was very helpful and knowledgeable. She also said the next time it happens to call Total Defense and they would walk me through it. A+ for customer service.

I purchased Total Defense with my laptop computer and got stuck during the installation. My existing protection interfered with the download. Your team patiently walked me through trouble-shooting and re-installed the program. I feel confident the "total defense" product will protect my computer from malware and allow more control. Thanks for having a great support team.

Taylor ** helped me yesterday, 02/04/19 to uninstall and install my subscription after I messed it all up. He was very pleasant to work with and I think he even stayed after hours to help me. I really appreciated his professionalism and help.

Lori was very helpful. I rebooted my PC last night and had to wait till the next day to call and get help with my TD. Before I could get on again she took the time to walk me thru the steps to reset it on my own. Now I have the knowledge to help myself. I was very impressed with her patience to help me out. (KUDOS) to you Lori.

I appreciated the technician's timeliness and professionalism. He was very confident, tactful, knowledgeable and helpful to me. His customer service skills was excellent. Yes, I would definitely recommend this gentleman's expertise to someone else. I would like to thank him for his support and mannerism. Thank you so very much!

My customer representative Lori assisted me with finding several ways to find and access my account! She was very resourceful and knew and did her job well! I'm so happy and grateful that I got Lori on my line! Great customer service.

I was not able to find the "Rebate Submission Confirmation" page which I needed to submit to get my rebate. I called customer service and was guided right through the process. The help was quick, efficient and she was very pleasant. I highly recommend Total Defense and their support staff.

Spoke with Lori to renew my internet security protection. She is very knowledgeable and clearly explained the available TD products. Lori professionally helped me determine the best product for my needs and efficiently updated my account. It was a pleasure doing business with her.

Love Total Defense, Lori ** was very helpful with my questions and concerns today. Thanks again Lori, you're the best. I would recommend Total Defense to all my friends. Thanks again, have a great day. Can't say enough about total defense.

I couldn’t download my link because it kept telling me I had some antivirus and spyware still on it and I couldn’t see it. Called Mediacom and they referred me to Total Defense Tech. The tech took over my computer and professionally took care of my problems

Daniel was very helpful. I am very happy with total defense. Any time I have a problem. Daniel checked my account to be sure. I would be renewed on time. The wait was not very long before he came on the line.

I had a great experience with Carlos from Customer Service. He was polite, knowledgeable, and was a great help in helping me renew my subscription. He also asked if I needed anything else and would be glad to help me. I would recommend Total Defense to anyone.

I was extremely pleased with the service I received from Total Defense- from my first call, I found the technician to be very polite and accommodating. And prompt to my request for help. When I was unable to succeed in reinstalling TD, he stepped in and corrected the problem. I have been very satisfied with the service I have been receiving from TD. Would like to commend the two technicians who handled my problem - Gary ** and Paylor. Thank you again.

Taylor ** did a wonderful job helping me. I asked him to take me off automatic renewal and he did. I had wonderful customer service. Our conversation went very well that we had on Friday February 1st, 2019. Taylor was very knowledgeable and reviewed my account thoroughly. I am completely satisfied. Thank you again for your help Taylor.

Lori was so helpful. I explained I was in the middle of homework when (unknown to me) I had to uninstall and install newer software when Lori offered to do it for me while I work on other homework. Super helpful!

Very helpful, clear, cooperative and friendly. Most excellent in shopping guidance! Very friendly and willing to help. Made the experience easy. Had no problems in general. Truly a good shopping experience. Like talking to a friend. Would definitely recommend this company to others.

Carlos ** offered outstanding support. by removing unwanted software (McAfee) that downloaded to my system when I downloaded Adobe Acrobat. I didn't want it. I only want my Total Defense virus protection. Carlos was very knowledgeable and efficient and also very personable. He is a great asset to Total Defense.

The guy that I talked to was very helpful and got me up and going very fast. I will be keeping this protection plan for as long as I have my computer. The guy was very nice and polite when I talked with him and asked me if there was anything else that I needed help with and told me that if I had any more problems that I could call back and they would pick up where we left off. I have not had good customer service than this. Very grateful.

Download virus protector - I called to help line and spoke with Carlos, he made my life remarkably better, I would have never figured this out. I do not have a lot of time and my day and he saved me time and an ulcer.

I purchase Total Defense with a new computer since last year. I thought I install the antivirus protection but didn't. Today I call and received great assistant installing the program. I'm so happy that I call. Now I can use my computer and not worry about virus.

Taylor and Carlos did an outstanding job. Both were very knowledgeable with my situation and the outcome was excellent. First Taylor knew what the problem was and did direct me in an upright fashion to solve that issue, but unfortunate my issue was way deeper than imagined. Second Carlos truly spent about 45 mins cleaning out my Total Defense files and he checked the Registry and HKEYS for any issues. Carlos rebooted and I finished it on my own with a clean install, and everything is back to order. Thanks to both men for a wonderful job and their professional curiosity.

I like that I did not have to wait forever before someone answers my call. Daniel was quick and efficient. At the same time I did not feel rushed. He took the time answer my questions politely and accurately. Thanks Daniel.

Lori from Total Defense solved my problem quickly and efficiently. With just a few questions she was able to diagnose and fix my problem. She supplied very good service. I think Total Defense Tune-up is a very good product. I have not had any problems with my computer since I began using it.

My experience was to my satisfaction, Dan was very helpful, knowledgeable and patience with me. He took his time to help me with other computer related issues so that I can understand my package. I would recommend Total Defense to someone else who wants quality help.

Please be advised the gentlemen Taylor who walked me through the system to do the update was very professional. He took the time to go through. Oppose to the first gentle who told me he could not stay on the phone with me.

Gary did an excellent job with solving my problem. He was very professional and I was extremely happy with the results. I know that in the future, I would not hesitate to call Total Defense and hope to get a tech as good as Gary. Thank you again!

Thank you to Gary for installing my Premium product. I received this from Aaron's along with my laptop. I am very happy with Total Defense support and will recommend to all of my friends and family. I feel very secure now knowing I am protected.

Lori was effective in her customer service. She was smart, sweet, and straight to the point. I enjoyed talking to her. She got me the $70 rebate that was weeks and weeks overdue. She was great and deserves a promotion.

Needed information regarding account status and what I have fully to use as of software wives and was interested in PC Tune-up. Lori the representative also said I would be able to purchase it at any time and also be able to have anybody assist me installing it and offered a discount code which definitely helps me save money. Thank you.

Lori helped me immediately after I called the tech center. My PC Tune up was not completing the 'FIX" part of the tune up. Lori was very pleasant and patient as I explained what was wrong. Especially noteworthy is that she stayed on the phone with me to help "walk me through" the process of making the fix phase work. Her customer service skills coupled with a sincere caring attitude toward customers make her outstanding. I really appreciated having someone (Lori) willing to listen and actually go out of her way to help. Thank you Lori for being so good at what you do.

Had quite an easy resolve to my TOTAL DEFENSE renewal. However it looks like I was billed twice to my credit card. Name on credit card - dickie **. Card ends with **. Again thanks for the ease of this procedure.

I have always had the best experience with your support crew. Lori was great today as was Taylor back in November. I had opened a pop up back in the fall for a computer support company and have had nothing but trouble. Your team went through my computer and "super secured" it! Love you guys, so glad you have my back :).

Very helpful. Gary listened to me and was very helpful and also resolved my inquiry immediately. I am confident that I will get the desired outcome. And I will definitely recommend Total Defense to my friends and family. Thank you.

Daniel ** was exceptional in helping me renew my Total Defense as it had expired. He was patient and assured me my service would be restored. I have been satisfied with the service as it is reliable does as it says.

The service was excellent and Lori was very personable and patient. We've been very satisfied with Mediacom and every time we've called everyone has been very helpful. We would recommend Mediacom and Total Defense to our friends and family. Thank you for the excellent service.

I had just called to see if the new Total Defense would uninstall previous anti virus software. Customer service was great !! I've used Total Defense for years and bought a five device license so it was time to change my other devices to Total Defense.

Gary did a great job getting me set up. I got frustrated with the process and was having a hard time following the procedure. Gary came onto my computer and was able to install my Premium software from Aaron's in no time. I am very impressed with the support for Total Defense.

A review of my order says there are two devices covered when I expected only one - my laptop. TD confirmed that I have only one device covered. Not sure why it stated two but as long as your records reflect the correct amount, I am satisfied.

My Customer Support Rep Gary ** was Excellent! He took care of what I needed him to do in a timely manner. He was courteous, very respectful and very nice. I would definitely recommend Total Defense to all my friends and family.

Have a new laptop but had issues installing program. Thanks to Total Defense technical support personnel I am back to not worrying about protection on the new computer. I have had this program for three years now and love it. We have not had any issues since installing. The family can surf in peace with Total Defense Security.

Taylor was great in checking to assure us our system was running at peak performance. Total Defense team is great. I had been receiving phishing calls telling me my system was down. Although the dashboard said system was operational I figured it was worth checking.

Recently I upgraded the Total Defense Ultimate and used it the other evening to speed up my computer and remove any malware or virus on my computer. The process was completed and my system performance has improved considerably. However, one of my application was locked up. Problem solved. I would like to thank Taylor Wold (Customer Support Specialist) in your organization and solved the problem. Wow!! I found him knowledgeable, professional, considerate and focused on solving this problem. With that, I will recommend peers and friends to use Total Defense for their personal and business protection. I am very happy with the professional service center and this product I purchased.

They went beyond expectations to help me with my online threats. I would highly recommend this service to my friends and family. Especially the ignoramuses who know nothing about computers! God bless the knowledgeable because there are so many who can get infected.

On Wednesday January 23, 2019 my computer was infested with a virus, I called Total Defense and spoke to a technician named Taylor, he was a consummate professional. In less than an hour, Taylor had my computer running at the max. I want to express my satisfaction to Taylor and Total Defense for a job well done. Keep up the good work guys!!!

I was having problem installing my security for my computer and Carlos helped me with everything from start to finish. He helped me to create my Total Defense account, guided me on how to install the software on my computer and answered all my questions, he was very knowledgeable and courteous. Thank you so much!

The technician, Gary **, answered my call of January 22, 2019, very promptly and he was very courteous and knowledgeable. He helped me resolve my activation problem. Thank you for your help and have a great day!

My activation code did not work. I was not able get the program installed due to the code. It said that the activation code was expired, but it does not expire until April 2019. Dan uninstalled and reinstalled Total Defense and now it is working.

I am not computer literate in the least. I did renew my Total Defense protection on my laptop but was unable to do the same on my tablet. When I called for help I was delighted with the rep that answered. He had patience and was so helpful walking me through the process to complete the update. It was a really pleasant experience and I felt like I had accomplished something!

Microsoft Popup - I received a notice on my PC saying I had a virus to call them immediately, thought it was probably was a scam but it was different from any I have ever seen so wanted to be sure, spoke with Taylor **. He was extremely helpful and walked me thru the process of deleting it and also showed me how to clear browsing data in the future, he was extremely knowledgeable and helpful, an asset to your company for sure.

Very knowledgeable, very friendly attitude. Walk me through step by step on what needed to be do for my reactivation. I had a few question due to the fact my subscription had expired. He answered all my questions with no problems. Great Job!

Felix was very knowledgeable and installed the Total Defense system in a timely manner. Manner was pleasant and was patient while I followed instructions on getting him to where he needed to be. I hope all of your techs are as helpful as he is.

I called for assistance this morning to load Total Defense on a second laptop, talked with Gary **, he was very helpful and courteous. I was very pleased with the service, and would highly recommend your product to others based on service and my prior experience with your product.

I had trouble downloading antivirus protection on my laptop. Could not solve the problem on my own. Mr. ** was polite, informative, and solved my problem. His professionalism was evident from the beginning of our conversation. Thank you Mr. **.

Daniel was extremely helpful and patient. My computer has been very slow and he provided excellent customer service. My computer seems to be back to normal. It was a pleasure to my surprise to call a customer service number, not only have someone answer, but they are local and thorough and solved the problem. If I ran a customer service business I would recommend Daniel 100%.

He was very helpful. Polite and solved my problem very quickly. Took control of my computer after asking me for permission. Found my issue and found how to delete McAfee on Google. Walked me through the next steps, I would recommend using this product because of the help I received.

Taylor ** in New York helped me very willingly and professionally uninstall things that shouldn't be on my computer and installed some new anti virus protection. I would definitely recommend him to a friend. You was amazing!!

Dan, He was quick, knew his programming very well, pleasant to talk. Great job Dan. Would recommend Total Defense to anyone that's looking for computer protection. He check my computer for any virus, any malware and clean up the computer.

I had problem in installing previous antivirus program making it difficult to install my Total Defense. I was given quick and courteous assistance. Customer support at Total Defense definitely helped me. I was installing Total Defense on my dad's computer and without the help of your customer service representative sending me the uninstaller I needed, it would have probably been impossible for me to uninstall the old antivirus.

Gary was very helpful with my questions, and renewal. He gave me a great price on a 2 year Total Defense protection plan. Thank you. I would recommend this product to all my friends. It covers all our phones and my desktop computer. I have not had any issues with viruses since installing this software.

Our PC Tune Up account quit working. I called Customer Support and Gary ** helped me through the fix. He was very patient and kind. He took all the time necessary to get us up and running again. He was very patient and made us feel like valued customers. Thank you Gary!!!!

Had programs trying to get into my computer. Total Defense was blocking them but they kept popping up. Called Total Defense and dealt with Taylor **. Never expected to get such wonderful service. My experience was excellent. Never had such a pleasant experience dealing with a problem. His patience and knowledge was just amazing. They should be proud to have an employee like this on their staff.

I bought a new laptop and wanted to move my Total Defense account to the new computer. But I could not access my account because it was connected to an old email address which was no longer active (because of a house fire). Dan ** (**) loaded Total Defense on my new computer and updated my account information promptly. His friendliness and expertise were excellent!! He made sure that all my questions were answered. Dealing with Total Defense was a very pleasant experience!

I had an ad pop up on my computer that I could not remove. Taylor guided me through the process of removal while able to take control of my computer and he was able to complete the task. I am not computer smart and he had the patience to guide me. Thank you.

I spoke with Gary. I was very impressed with the manner in which he solved the problem I was having. I am so glad I went with Total Defense. I am hopeful that everything will work out okay. I am looking forward to working with them in the future.

I called to renew my subscription to Total Defense, because I had forgot my password. My credit card that was on file was compromised and I have a replacement card. When I called, the number was incorrect on the email I received to renew. Another number was an inactive one also.

She was very friendly and knowledgeable in what she was doing and what was needed to be done to fix the issue (upgrade from unlimited to ultimate security). Lori stayed on phone line with me while using Team viewer to take care of the issue. Tell my laptop had to reboot to update and fix the problem.

Critical error encountered during Total Defense download installation. Same error was encountered on several installation attempts. It was also discovered that a recent Windows 10 upgrade was being held up due to an out of date BIOS file on the computer. The BIOS file was updated by the user and the Windows upgrade successfully completed. Tried to download and install Total Defense after the upgrade completed. Although it appeared the TD installation completed user was unable to open the software. TD support team cleaned computer and installed TD software successfully.

Thank you very much for your patience and understanding, you readily helped me with my rebate issue and also fixed my problem setting up my Total Defense. Your help was very much appreciated, please continue to do the fine work you do. Happy, happy, happy. Have a good day.

My experience today with your customer service was pleasant, friendly and very helpful, as he is very knowledgeable, of the system and provide the necessary solution to my problem. Thank you for the prompt assistance, I was very impress with his patient towards my ignorant of the situation.

I am a senior and not to computer savvy. I used the Chat line for help as I have hearing loss too. The chat line Rep was so very helpful to correct problems with my Total Defense Account. I'm happy to say my account is up and running again. And my computer is now fully protected. Thank you.

There was a red box on the scan page that said, “No tuneups completed”. I really like my PC TuneUp software and wanted to make sure that I was actually making my computer work better when I ran the program.

I spoke with Gary for help on 1/09/2019 and 1/10/2019. He was very patient with me, courteous, and knowledgeable. I had some kind of an internet problem and he had to back me out of Total Defense security and reinstall it. Done successfully.

Lori was able to clarify whether a virus subscription renewal had occurred at the due time for one of two email addresses which I have. Her analytical skills distinguished between the two, and resolved the issue satisfactorily by informing me that the renewal had occurred. Thank you Lori.

Daniel was extremely polite and professional. He handled my problem quickly and efficiently. It was a pleasure to have him handle my concerns. I seldom have this experience when dealing with other support people.

I am 61 years old and I had a virus on pc. I call Total Defense, spoke to Danial and in ten minutes it was solved. Greatest guy I know today. Lowered my blood pressure and put me at ease. Best experience I ever had. Danial ** my man!!!

Gary ** was very professional when assisting me with renewing my Total Defense account. He made me feel that my request was as important to him as it was to me. I am glad that I was introduced to Total Defense.

Gary did a great job helping me with an issue I had on my old laptop yesterday. I am a long time customer of Total Defense and every time I've had need of your services they have been. I have been well satisfied. I am very happy Total Defense is located back in The USA.

He was just nice and very helpful and He help get the annoying box off my screen and I was to thank him for being so understanding and helpful. So whoever his boss is please get him a raise or a bonus.

Called to inquire about my auto renewal and about a troubling message on my computer. I ran a quick scan and saw no issues and your agent confirmed it. He was VERY helpful and has my THANKS and will continue to use Total Defense.

While trying to renew my subscription to Total Defense, I encountered some problems with the download. I had a small laptop which had not been used for a year or so and the anti virus software had expired. I ran into problems I could not solve, so I called customer service. I was put in touch with Carlos **, who was very helpful. My problem had several levels of difficulty, and he synced in to my computer and it was really cool to be able to watch as he clicked through and solved all of the problems in a short amount of time. He fixed a lot of issues which kept the download from happening, and in the end, everything worked perfectly. You have a good Tech working for you. He was patient with me (as I was a little anxious) and he worked through the problems systematically and with skill. He solved the problem, and that was the goal. Thanks, Carlos, you made my day.

Dan worked diligently, professionally and successfully on my install issue. I cannot say enough good things about his performance. Your company should feel fortunate to have a service focused individual like Dan on your team! If you'd like more specifics, don't hesitate to contact me.

Problem was resolved quickly and completely. Very nice tech and I will recommend this to anyone and everyone. Thanks for being so quick, polite and efficient. I am so relieved to know my new computer is well covered with protection.

Lori was the service representative who remotely accessed my computers and helped me install Total Defense Premium and Total Defense PC Tune-up. She was very knowledgeable and thorough. She didn't end our session until she knew everything was installed and working correctly. The best installation experience ever!!

Thanks for taking your time with me. I was very happy with the young lady I spoke with, in reference to getting a refund, thanks again... She told me that I was too early with my renewal request and that I should wait until my expiration date on old account is close to being over.

I was very pleased with the service Daniel ** gave me with setting up my system. He was extremely knowledgeable and patient with me considering I am not a tech person. I appreciate his help in setting this up. I know with Total Defense I will be in good hands if I have any problems in the future.

I have work in management and customer service for many years and I can truly say that the service I receive from Total Defense Support was excellent. Not just by Mr. Gary ** that kept in contact with me by email but other representative for the company that I spoke with by phone. Thank you Total Defense Support. Keep up the good work.

She was so helpful, I have tried to talk to others they could not help me, this person was so helpful and very polite. I would and do tell everyone how great Total Defense is, this is my second time with you, and I love it. Thank you.

I needed help setting it up on my laptop and the young man helped me through it. The gentleman that answered the phone helped me and walked me through the process where I can understand it and was able to download onto my laptop. Thank you for the help.

Gary provided good customer care. He was professional and knew what procedure to follow to correct my trouble with installation of security program. I did not know how to download program since it has McAfee on it and I could not get McAfee off using instructions.

My experience with Taylor, a TOTAL DEFENSE INTERNET SECURITY employee was pleasant, enjoyable, and fruitful. Taylor was very professional, clear and above all patient with me and of course he got the job done. The TOTAL DEFENSE app is now in my laptop and if it as good as their employee they have a winner.

I will recommend your company to friends. This is the first time I have had to use tech support and Gary was very helpful and solved my problem. The problem I had was somehow Total defense got replaced with Avast.

Gary was very courteous, friendly and professional. It was a pleasure talking to someone you could UNDERSTAND and who didn't sound like they were reading from a script. Talking to him was like having a conversation with a friend or neighbor.

I had a question about the cost of my renewal coverage. I was billed $79 but saw an advertisement for $49. I called and was immediately refunded the $30 additional charge. I am very satisfied with the response and the product.

Taylor was very professional, polite, and patient. We worked through my renewal in minutes. I was very satisfied. I am horrible at navigating around any website so to have someone patient to talk and walk me through was an easy experience.

Last year we had the Unlimited plan, This year we ordered the Premium plan. This laptop wanted to download the Unlimited plan so I called and got Carlos same as last year. Thank you Carlos. I'm seventy years old and sick at the moment. I get confused on this old computer. Carlos took care of everything,

Problem getting program to install correctly. Did what tech told me to do and she was very helpful. However, it didn't work. I ended up uninstalling and reinstalling, lost the ability to use the subscription. Luckily had another subscription available just with less time on it.

Taylor was great, patient and helpful. He is a good man. I called about my Mac pc and he made sure the extension was installed and told me the company is working on making sure the check mark appears to show protection on safari.

Lori was as well trained and quick to inform me of my update to make sure that I did everything right so my payment go through with no delay. Job well done. Let keep up the good job going. Thank you Lori **. Well done.

Great customer service! I was having trouble trying to download the software. Total Defense got my computer protected in less than an hour. They really know how to satisfy a customer's needs. I would definitely recommend them to friends, family and whoever else needs their computer protected.

Taylor was more than helpful with the process, we had to get a new PC since our old one did not except and installs due to age. He went above any normal help that would be given. You have a great person working for you!

The customer service was great. Carlos was very helpful and polite. I would rate you 5 stars and recommend you to all my friends. He was professional and communicated where it was easy to understand. Thank you for all your help. My son enjoyed the experience.

Lori was courteous, helpful, and efficient. I called with a problem that I couldn't solve and she was able to direct me to a solution quickly and easily. Done deal. If I were to need additional assistance I would not hesitate to have Lori handle it for me.

I lost my security code when hard drive went out. Called Total Defense and spoke with an associate Lori **, Support Services. This lady was great! Problem solved. I received my activation code with in seconds by email. Thanks Lori. Happy New Year!

Taylor ** was wonderful when he took over my laptop and got the security software to work. I struggle with tech and had tried a number of times to figure it out so it was great to let him just do it because he knows exactly what was going on.

Taylor ** was a pleasure to talk to on 2 occasion that I had contact with him. He is definitely an asset to your company. He listens to my problem and keeps his promise to call back with the information I needed to make a decision. He is the main reason I stay with Total Defense and recommend it to all my friends and family. What a wonderful person he is. Thank you for having him on your team

He help me a lot because I couldn't find the download. He help me fine. It fast and showed me what to do and help me scan my device and told me about Total Defense. I learned a lot from him so thanks for all the help.

My representative was amazing and very helpful. He solved my problem right away, and I didn't have to wait to talk to him. Thank you so much! He also didn't make me feel silly for asking the question. Happy New Year!

Did a very good job at getting my account reset. Was a pleasure to work with. His knowledge was bar none. He took his time to make sure that I understood what he was doing. Needs a pay raise. Would recommend him to all your clients.

I was not looking forward to this telephone call; they usually end in total frustration and take hours. However, my service representative, Gary, was so knowledgeable, professional, quick and personable that it took only a few minutes to take care of several issues. It was a surprisingly pleasant experience. Customer service like that can not be trained and is greatly appreciated. Thank you for this amazing service.

I made three calls to the technical support department, the first two had very little patient but the last tech was awesome, he took control of my computer and everything was installed and ready to go. Thank you did a great job.

In dealing through Gary **. I received a first contact from Gary within 90 minutes of my initial email looking for help. Very impressive. When we got together on the phone next day and established a remote access link Gary was able to resolve the issue efficiently and with good humour. This was done late in your day under pre Christmas pressures at both ends. A pleasure to deal with friendly helper.

My helper name was Taylor ** and he was very helpful, and patient and understood what I was trying to do even when I was completely lost. And he worked quickly and efficiency. Made me feel welcomed and not like I was a burden. And he seemed cool and very chill.

Taylor ** was remarkable. I am not computer savvy, and he was very very patient. Smart and kind. If I have to call again, I'll request him. I wanted help tuning up my computer, Also I felt more protection would make it safer.

I could not download my subscription. I had talked to Carlos ** 3 times already so he was very nice and did it for me. I want to let you know he is a perfect gentleman people person, and most of all he had patience with an old lady like me. Thank you Carlos.

Last week, I crashed my Surface 2 computer and I needed to reinstall TD. I was unable to locate the Subscription for TD that I purchased October 24, 2018. When I spoke to Customer Service, they were able to find my old accounts under **, but discovered that when I made the October purchase, I set the account up under my wife's email address, **. I was also told how to reset my password if necessary. I have reinstalled TD on all three computers without any difficulty. Thank you!

Carlos was able to quickly resolve my issue trying to install the Total Defense software due to issues with Norton not fully being removed. Even though Norton was not showing in my programs the installation processing was finding remaining remnants of the program.

I have found spam on my computer and it was not automatically picked up by Total Defense. The remote service your company now provided is wonderful - I have had Total Defense for many years and it is outstanding you now give remote assistance as it was not originally provided and this is a great improvement.

Hello, Lori ** was extremely helpful in assisting me with my problem, I purchased a Total Defense for my son's Christmas present and it was already used. Someone had previously purchased it and returned it after using code. She was very quick and efficient. Wonderful customer service skills. I will continue to use Total Defense in the future. Many thanks.

All was slow. Now good. Taylor was great. Thank you. It would take long time to go to any screen. It seemed like tune up didn't work that's why I called. Now it seems OK. It's nice to Have you to help. Thanks again.

My rep helped clear up everything that I had a question with. He was very helpful. I will call for help again if needed. His name is Daniel **. Our computer has been hard to browse for quite some time and he was able to set up a remote session and clear everything up for us very quickly! Thanks again!

Gary ** was my contact when I couldn't reload Total Defense. Gary was very efficient, didn't hold me on the line. Reloaded TD and completed it all very swiftly. I have had several experiences with TD and would class all of my contacts with TD as excellent. Thanks.

Due to a possible glitch in a change over during the latest takeover of Total Defense, my subscriptions did not appear on my account. Within 24 hours, (allowing for large international time differences) the problem was corrected. I have used this product, originally called VET in Australia, for over 25 years and would recommend it to anyone.

I appreciate the help that Gary provided me today with installing my unlimited product. He was very patient and took his time with the install. He also was very prompt with calling me back once the install had completed. I will recommend Total Defense to my friends and family.

I spoke with Taylor and he was very helpful. He gave me the additional information needed to complete my rebate. Very professional and pleasant. So I would like to say thank you Taylor for helping me. It was a pleasure talking to you.

Have dealt with Gary ** in the past. Always professional. Always courteous. And the program is great. The auto scan feature on all devices is convenient, and email notification is helpful. We have had zero problems since we have had our subscription.

I called, emailed because I needed help installing on my laptop after being unable to do it on my own after several frustrating attempts on my own. While your customer service hours are limited when I reached them they remotely were able to install it quickly & efficiently.

Homepage lost - Dan was so helpful resolving my issue with Google.com. He was great! I always have a good experience with your staff... They are impressive and very knowledgeable. Thanks again... It's nice to know employees like Dan are there to help with computer tech issues.

Was unable to renew subscription as I was unaware of the different account related to the subscription. Received immediate attention on the phone call and service rep Dan was very helpful to find out what the problem was. In minutes I was able to renew. Thank you!

I was having trouble adding a new computer to my account and anti-virus coverage but one call to Total Defense Customer Service and David solved my problems. He helped to resolve a password problem then stepped me through the activation process.

Gary ** of Total Defense has solved my issue with installing Total Defense on my MacBook. We had few emails but the problem persisted so he took remote control of my MacBook and successfully installed the Total Defense program onto my MacBook, and he also told me how to get it done on my IMAC. I was pleased with the customer service.

Nice agent named Taylor. Very patient and knowledgeable. He told me I need to do updates more often. He loaded Total Defense on to my computer. Ask me to make sure and do updates more often. Thank you for the assistance.

I was not put on hold, having to wait for someone to answer my call. The issue was quickly resolved. The person I spoke with was pleasant and informative. I give customer service five stars. I would recommend this company to anyone.

I had some difficult problems when trying to install Total Defense on my Mac. I called the help number and talked to Gary. He took over the computer and did the installation for me. This was very helpful because I don't understand a lot about computers.

Could not install Total Defense, called the support number and Carlos ** gave me great help and fixed the issue. Also helped me to understand what the issue was and why I could not install total defense on my own.

Thank you for your tech Gary. I am old and don't know much about computers. He was very patient and kind to me and installed my total defense from Conns. I did not realize how hard this is. Gary could not have been better. l will tell everyone I know to use Total Defense.

The tech explain everything very clear and solve the problem and spoke very politely. He finally resolved the problem of getting my Total Defence active, after I have called three days in a row trying to get it installed after buying this new computer, he told me to wait 10 minutes to give me a call back and he did it in less than 10 minutes. Thank you.