Total Defense Reviews

I was experiencing problems on my phone over the weekend. Thought I had issues but I didn't thanks to talking to Gary **. He walk me through what I needed to do. Within minutes you guys did a scan. It was good. Thank you Gary for helping me. I will definitely recommend you to my friends.

Gary was very polite and professional. He made me feel comfortable and appreciated my business. He calmly explained the process to install Total Defense and slowly gave me the activation code and clearly. He gave me the steps to follow. Great job!

Being a novice when it comes to a PC and its operation, Mr. ** was extremely patient and helpful in helping me set up the program. He showed the same consideration on my return call as he did originally... As well as explaining all the program offered.

Mr. **, was the best, he walked me through every step to set up Total Defense on my cell phone. Very nice man, you have a great employee. It only took a few minutes to do and I was very thankful.

I thought my computer had a virus. The technician did a total check of my computer for any issues. The tech was very courteous and nice. Was a pleasant experience. No major issues were found and I was satisfied that the tech did a complete job.

I changed my credit card online and then wasn't sure if the subscription would automatically renew. Gary ** was very friendly and professional. He was very helpful and ascertained that everything was all right. He was a pleasure to speak to.

Nicholas ** did a fabulous job for me today. He was patient, helpful, and thorough. I bought a used and buggy laptop. I could not get rid of McAfee and load Total Defense Security suite. I could not do anything because the virus or whatever kept appearing and interfering with whatever. Attempted to do.

I was having a problem with part of my Total Defense so I emailed support. He told me how to resolve the issue but then I had a conflict problem with another antivirus and after hours of trying to remove that software myself, I emailed support again (same person). He requested my phone number, immediately called me, took over my computer and solved my problem with patience and friendliness. I would, and I have, recommended TD to anyone. Thank you so much.

It was a pleasure working with Gary to get my Total Defense activation code for my Mediacom account. Unfortunately, during the install it came back with unable to load Parental Control code 9050. So now what?

The Total Defense representative, Daniel **, was patient, courteous and knowledgeable. He assisted me with his expertise and solved my issue. Daniel understood my issue and by remote assistance solved the problem. Thank you Daniel. I was happy you were there to assist me.

Gary was awesome with his knowledge, patience, and ability to accurately describe what the services are, what they protect, and what alternatives could help even further. Job well done. His abilities with complex problems that a novice faces each day is very helpful and comforting to those of us who do not face computer challenges on a daily basis.

I spoke to Gary ** in customer service and he was fantastic, he was very helpful, answered my questions, helped me through the renewal and gave me a great price! I really appreciated his help and his patience and willingness to keep a customer!

I received White glove service as always. The reps are very knowledgeable and extremely patient. I would definitely recommend a friend or family member. I have 2 accounts and decided to keep both because I know the customer service will be second to none.

The gentleman I spoke with on the phone was very helpful and with his patience, I was able to fix the issue I was having with my account. I appreciate his help and I will be using Total Defense for a long time.

Thanks to Carlos **, customer care facilitator with whom I spoke the full package of Total Defense is now activated on my HP computer. I was experiencing some service interruptions and a scam or two. Carlos showed great patience in walking me thru the restart of the service.

Customer service rep. was polite, knowledgeable and very helpful. We have used your product for several years and have had no issues with the product. All representatives have been excellent. Thank you very much.

CA's customer service is top notch and they definitely care about their customer. The associate was courteous and was able to easily explain and help resolve all the issues I was dealing with. Such a pleasant experience! I would suggest CA products to anyone.

What a relief to have Total Defense. The technical representative was very helpful and knowledgeable about our situation. Our problem was resolved quickly. Customer service was professional, courteous and efficient. Thank you!! We would recommend Total Defense to our family and friends.

Received excellent instructions to download Total Defense onto another computer in my house. Customer service rep was very nice and did not take more than 1 minute to get the download going. It is nice to be able to get a problem resolved in less than 1 minute, that doesn't happen very often.

I had a problem with the product that was installed on my computer when the latest Windows update installed. Lori uninstalled the Total Defense product and reinstalled a newer version for me. Great, friendly & fast service! Lori was great! Very courteous and helpful. I had a very pleasant experience with Lori.

I discovered that my tuneup program had stopped working. A call to your technical support team was answered promptly and the tech was courteous and resolved my issue. I have recommended your service to my friends and will continue to do so. Thank you for your help.

I was having trouble logging into my Total Defense as far as getting it to clean my computer and I needed to update my information, and I was having trouble logging on to my email accounts and Dan took care of it all for me.

I had an issue with my computer getting the Total Defense updates. Gary diagnosed the problem and helped me resolve it within a few minutes. Gary was extremely knowledgeable and helpful. He stayed on the line with me until the needed updates were in progress. Thank you, Total Defense and thank you Gary!!!

Tried to install Total Defense and could not install. Called technical support and Daniel ** was able to get the Total Defense installed and working for us. He was very helpful. Thank you Daniel for your help. Very satisfied! We would recommend Total Defense to others.

Gary got the call from 1st rep to help me and he was great. Got Total Defense installed remotely on my Mac. Was such a help plus very professional and efficient. Many thanks to this young man. Give him a raise and--keep him on your staff!

The person with whom I spoke was knowledgeable, pleasant, and resolved my problem quickly. The instructions were inaccurate which is what prompted me to call your helpline in the first place. I was told to click on NEXT and it did not exist on the screen.

The representative was very good with his job, helped me a lot with my installation of my Total Defense product. I'm very pleased with the service provided today and I would definitely recommend this service to my friends and family. Thank you Carlos!!

The installation was very efficient and knew everything he was doing. I bought my Total Defense in BrandsMart and called to have my protection installed. I would totally recommend this service to my family and friends. Thank you so much Carlos.

I was new with your software and needed help getting registered. The assistant was efficient, helpful, and courteous. He logged onto my computer and set up my software without any problems. He assisted me with getting a password. He was very nice.

I recently bought a new Personal Computer. I still had a subscription with another provider and nothing but issues installing it to this new computer. So I decided to install Total Defense. I am a first user of the Total Defense Premium Internet security. I had issues installing the product. I called Customer service and spoke to Gary and within minutes I had my product fully installed. I will give more feedback on the software once I have used my new computer. Thanks Gary!!!

Great experience. The agent Carlos aided me through the renewal with ease. The Total Defense program is the only defense program on my computer at this time. For years I used Mcafee but it interfered with programs... Thank you again Carlos for all your assistance.

Called regarding that I had a virus, not sure how to figure out if I was being protected with Total Defense. Gone beyond the call of duty, answering all my concerns, and assisted me throughout the process. Excellent Customer Service.

After several inconveniences, Carlos ** went above and beyond to ensure that I was 100% satisfied with my experience. I always recommend Total Defense to my friends and family as it has protected my devices and my information for years now. Very knowledgeable IT staff and outstanding customer service!

Virus scam - I described my situation to Mr. **. He was very well informed on this situation and explained to me very carefully how to take care of and get rid of it and also what to do should it happen again. I was very satisfied with his help and he was very kind and courteous in his explanations to me.

Daniel was amazing in helping me setup with antivirus. He went out of his way and I can't thank him enough. Great job Daniel. I highly recommend Daniel for promotion when it becomes available! I truly believe he's an asset to the company. My best wishes for him. Regards.

Daniel ** was extremely helpful in assisting me with my tune up problem. He was able to install my Tune Up software in order for me to run my tune up. He also taught to me how to install in the future.

Didn't know my license was not renewed until I received an email so I called and Lori reviewed my account, explained what went wrong and sent email with instructions to reactivate. Very professional and courteous! I would recommend to a friend or family member!

Nick ** was a very calm and kind support technician. Being that I know only enough about computers to be dangerous Nick made me feel I was in good hands. It took us a while to figure things out but in the end my problems were resolved and his recommendation to seek additional help through Toshiba was an additional help in ending my frustration. Nick was very patient with me and I appreciated that immensely. I give him 5 stars!!

Dealing with your Team member Gary was a great experience. His knowledge and quickness to solve my problem were mind boggling. I will strongly recommend your company to my friends. I can't tell you the relief that I feel knowing that my Computer is protected by Total Defense. Thanks again.

My personal experience with Total Defense today was quite amazing. When I called in Gary answered my call. He then walked me through the process of enabling him to install Total Defense for me. Usually, whenever I am attempting to install something, on my computer, I am very confused. Gary was very polite and a credit to your company. He took care of everything!

Of course I would recommend you. Both Carlos and the other lady (sorry, I was frazzled and can't remember her name) were awesome and if I could I would kiss them both!! Thank you so much to both of you.

The thing I like about Total Defense is that it controls my computer and keeps it safe. I made a call today and Gary helped me to install the program on another device and I give him accolades for doing an excellent job. Thank you Gary and I will be a total defense customer for a lifetime.

Going thru Facebook I tapped on a article and the next thing I knew I was being accused of being on a ** site. Killed the power and called Total Defense. Lorrie and Nick were Great!!! Had my pc running in no time. Will renew again next year. Thank you both.

Lori was very helpful in assisting me with my subscription renewal and explained all the steps that needed to to be done. It is comforting to know that your organisation has such reliable staff with good product knowledge. I have no hesitation in recommending Total Defense to my circle of friends.

Can't complain. Everything was good. No problems on this end. Not really a fan of texting and all that stuff but this was kind of cool. Only problem was on my end too many apps open and it was slowing down because of that.

Polite and very nice, was quick to answer the call, and got right to the heart of the matter--the problem was resolved quickly and efficiently!!! I would recommend this service and the experience to any other who would ask, and look forward to having this service--if I need help again, I hope I will have the same experience!!!

I had great service from your company. Thank you. I really love your products. Lori was helpful to me today. I will tell my friends about your company and I hope that they will use your products. Thank you so much. Have good day.

I called because I had a hacker. Dan went through and made sure everything was fine and the hacker was gone. I more than deeply appreciate this program and Dan's help. Thank you for the excellent work. I will always use Total Defense. I appreciate the support team. Love this program.

I had try to downsize my plan and then found out that I would lose some benefits. There was no way to cancel new order. Lori did a great job straightening out the mess I made online. Thanks again for your assistance!

Gary was very helpful, listened to my problem and was very patient with me, as I am not very familiar with computers and how to solve any problems. He fixed the problem and asked me if I had any questions. I am very happy with his customer service.

Lori was most helpful and efficient in updating my account auto renewal for Total Defense-Premium Internet Security due June 11, 1018. My credit card number needed to be updated for the transaction. The card number on file was compromised Oct. 2017 and is no longer active.

Contacted tech support and spoke with Lori, concerning the warning of no e-mail protection after current Microsoft update, on two of my three computers. Lori addressed the situation and resolved my problem. Thank you Lori for your prompt, knowledgeable and tremendous service. You are an asset to the company. Can't thank you enough!

Very easy to contact from Australia even if the window is very unsocial [past midnight]. Connected remotely and technician quickly located and removed the offending virus. Minor problem was that I lost historical inwards emails but we had a backup on another machine. Very knowledgable and courtious young man. It gives us outsiders some hope that not all is bad with your great country. Thank you.

For Gary **: He was excellent! My computer had crashed and I needed my Total Defense moved into my new computer. He thought it would take around 25 minutes but it was done in about five! Thanks for his and your wonderful service!

The tech was very responsive and solved all the computer problems. Needless to say, I am very satisfied and would recommend your company to my friends. My computer has very slow and had pops ups so bad that I couldn't type anything. They are all gone now. This was a lot cheaper than buying a new computer. Thank you.

I wish to commend Ms. ** for her patience and her dedication to customer service. I had been given a rebate form by the salesman, who sold me the computer, which he claimed was for the anti-virus product he sold me. I activated the product but was unable to obtain the rebate. When I spoke to Ms **. She was extremely patient as she told me to use my smartphone to email the receipt and the rebate application given to me by the salesman. It took me two tries to do it successfully and she continued to help. She processed the rebate request and left me a very satisfied customer. Thank you.

Simple installation via download. I changed computers recently and the customer service department was on top of my questions about transferring my subscription to the new computer and responded the very next day. Since running the Total Defense software on my laptops for the past 6 years I have not had any compromises to my equipment and in reviewing the scan logs it is clear there have been many attempts. I would recommend Total Defense to anyone who has concerns about the security of their computer equipment without hesitation.

Great job! And polite. She instructed me to create an account to be able to add another device so, I did and by the time I entered all of my information and submitted it didn't work. But it wasn't her fault in telling me I need another e-mail address.

Laurie was really fantastic. She helped me install the protection I needed for my Mac laptop. She even called me back when she needed more time to help me. Laurie was great and very patient. Thanks, I appreciate all of your help.

Was very pleased with the customer service today from Gary **/Tech. He was very helpful and the Total Defense icon has once again appeared. The security system Total Defense has been one of the better security systems I've had on my computer.

I was provided excellent service and was very satisfied of the representative's assistance. I called and I was promptly helped with my Total Defense software. I wouldn't doubt calling once again if I encounter any issues with my PC. If I could rate the representative I would give him 10 out of 10. Thank you!

The representative was very courteous and very helpful with my Total Defense installation. The service provided was great. I bought my protection from Brandsmart and I needed help with my installation and how the product works and the representative helped me with the installation and told me everything I needed to know about the product. Thank you!

I'm very satisfied with the service provide by the representative with my Total Defense installation. He was very tech savvy. Help a lot with my installation and with claiming my rebate. I would totally recommend Total Defense to friends and family. Thank you Carlos.

I find Total Defense to be one of the best anti virus programs. I have used other programs, but they weren't as good. I will definitely be renewing my subscription once it expires. I would love to recommend this program to others who are looking for an effective anti virus program for their computer. All anti virus programs should be as powerful at catching the virus before it totally damages your computer.

We have used Total Defense for several years now, seems to keep us very well protected, we don't the issues we had with previous companies. In the past I had to take my computer in for service and "clean up" 3-4 times a year, with Total Defense we don't have to. Great product, easy to renew each year and we have no complaints!

I have used Total Defense since about 2006 and the one virus that got through was terminated quickly thanks to the support team. I switched to another antivirus for about a year and will never do so again. Wholeheartedly recommend Total Defense!

I have had the service for two years. Excellent! I have never had a problem. The service automatically scans my computer and laptop and cleans up any possible problems. I get a detailed report of any threats or malware. They also warn me of any possible phishing emails! I highly recommend the service!

When I called to get Total Defense back on my computer because software issues caused me to get the computer restored, I was send an email link that brought me right back having Total Defense back as my security protection. It was easy and well directed by the Total Defense rep.

Very efficient installation of the product. I'm very glad I was able to speak with someone in Spanish that could understand me and the issues I was encountering. The technical support rep remote in to my computer and was able to install everything. Thank you very much!

It was a real pleasure to speak to Lori **. She was very knowledgeable and easily helped me with my issue. I had an addition question about quarantined Trojan viruses and she showed me how to delete past quarantined viruses. She made everything about renewing my subscription very smooth. She was very easy to speak to.

Help from Dan your agent at help center - I had some problems with my PC Pitstop download and within a very short time he was able to completely fix my problem. My problem was that the program would open and hang up and would not continue forward. I was so pleased how quickly he solved my problem and I would highly recommend Dan to anyone who has any problems with Total Defense PC Pitstop. He is a professional in my book.

My account was to renew on May 16. I thought I downloaded the updates, and then I wanted to remove the renewal on my account. Instead I denoted my account and was not aware the download was not made. I spoke with Nickolas this morning and he was able to fix my mistake. I have used your software for many years and very pleased with it. Your customer service area should be commended on the way they conduct themselves and the knowledge they have to help your customer.

The representative did a great job on the installation. I bought my Total Defense from BrandsMart here in Atlanta. The representative very helpful and provide assistance with everything I needed. Thank you very much! The rep didn't lasted long to resolve the issue I had on my computer and help clarifying everything about the product.

I called Total Defense after what I was informed was a browser hijacking. I spoke to Gary in their New York office and explained the problem. Within 20 minutes he had repaired a number of problems and my system runs great. Not the first time they took care of such issues. I recommend this product to anyone who owns a PC.

I am a Mediacom customer. Being computer illiterate, I was not able to install Total Defense on my PC. I called Total Defense and Gary was able to connect to my PC and install your product quickly and now I am protected. Thanks to Gary and his great customer service skills. He was a pleasure to talk to.

I am a Mediacom customer. I tried to install Total Defense a couple of times, but I kept getting an error message. I called Total Defense and the tech was able to connect to my PC and install your product quickly and now I am fully protected. Thanks to Total Defense and the great customer support team that you have.

I am an Aarons customer. I have been very happy with Total Defense. Everytime I call the Customer Support team they are able to resolve my problem quickly. Gary was very helpful with installing my Premium subscription on a second device. I would highly recommend Total Defense to friends and family.

My experience with the tech service representative Daniel ** was nothing more than spectacular. He was knowledgeable, attentive and friendly. He answered all my questions. He made suggestions which was helpful. I will definitely recommend Total Defense to family and friends. Thank you, Dan.

I have been a loyal Total Defense customer for over 3 years. I have been very satisfied with the Unlimited product and the support I have received over the years. Whenever I call for help, my issue is quickly resolved. Gary was very helpful in resolving my issue.

I received outstanding service from Daniel and Carlos of Total Defense when I had an ad that kept appearing on my computer desktop. It was annoying to have to click off the ad each time I wanted to use my computer. The problem was solved and I was impressed that these employees did not give up on an less than savvy computer user!

I originally purchased my Total Defense Premium from PC Richards. I have been very happy with the protection and how easy it is to use the software. I called to have it installed on a second computer. Your support tech was excellent. He was very polite and patient. I would highly recommend Total Defense to friends and family.

Total Defense Mediacom Install - Gary was super to me so very nice and helpful. I have a head injury and asked him if he could help me by putting this on for me and he did helped me a lot so I thank you for hiring such nice people.

I had a problem with my last year download that I didn't know until just recently. I entered an email work ticket repair and called your customer service number and spoke with Gary. He called me back at home and fixed the issue very efficiently in a timely manner. He was very professional and stayed with this issue until resolved. I have used your virus protection for a few years and didn't know last year's update didn't load, luckily I didn't had any virus problems and didn't know the virus scans weren't TD but Windows Defender instead... Guess when I update my Windows to ten, the Defender must have had an issue with the Total Defense virus protection. Your customer service guru, Gary, is an asset to your company. Thanks.

I had a problem with someone remote dialing into my computer and added a bunch of adware that I wasn't able to remove myself. Total Defense team made this clean up easy and extremely hassle free. I am 100% satisfied with my purchase of this product.

Gary was fantastic. I took my PC to a nerd for a fix and TD was removed. Gary took care of that. And very quickly. The service I was provided was professional and top notch. I would absolutely recommend Total Defense to friends.

Hello... Mac wouldn't run the software. Lori did a great job at quickly helping me solve my issue by logging into my computer. It took a few tries but she was kept trying and it all worked out. Great customer service!

Mr. ** thank you sir. You are an inspiration to your place of employment. Your consideration for people that do not have the computer savvy that you are used to is outstanding. I want to thank you from the bottom of my heart. I was impressed at how I was treated both times over the telephone. The first time to solve the problem and the second time just to let me know that there was no problem. You should be an inspiration to all employees of your company. Thank you very much.

Dan ** was extremely helpful and polite and an educational experience for me. He answered all of the questions I had. He absolutely strengthened my relationship with Total Defense and I will be referring all my friends to your company.

Needed help backing up my documents and my pictures, as well as setting up a new password. Daniel was very knowledgeable and very nice to work with, and he was successful in solving my issues promptly. I could easily recommend Total Defense, especially after the way Daniel helped me.

I was not sure if I had done installation correctly. David ** assisted me to uninstall McAfee and install Total Defense. Courteous and eager to please and helped through the entire process. He handled it all. He was very professional and gave me confidence that I had selected the right program to protect my computer.

I have Total Defense Unlimited which I originally purchased from BrandsMart. So far I have been very happy with your product. I like that I am able to easily run scans at will, and that I am protected against viruses when I search the web. I am also very satisfied with the level of Support I received when calling Total Defense.

I am a Mediacom customer and found out this week that I was able to use your security system free. I tried yesterday to download your system, but had difficulty. I called this morning and Gary was the tech that helped me. He was amazing. It took several tries for him to do the installation, not because of his fault, but because of my computer. Again, he did a wonderful job. You've got a great asset with him. Thank you Gary for all your help.

I was very well pleased with the service provided by Mr. Nicholas **. He was very professional, very patience, and very concerned about my situation. The process to correct the problem took a long time, but Mr. ** continued working until the problem was solved.

Daniel was very professional and polite. He was able to assist myself and my husband through a bad experience over the phone to get a virus and malware from 2 machines... both over the phone. I would recommend his help to any customers you may have, that need help.

Security problems - I was receiving phone calls telling me my system was being compromised. Dan was very pleasant and understanding of my problem and took the time to help me. I'm 76 yrs and not very understanding of computers. Thank you Dan.

I really liked the attention of the rep, was very friendly, was able to help me with everything I needed help with. He answered every of my question. I'm very pleased with his work. He was able to establish a remote connection to be able to install my Total Defense. Thank you.

I have enjoyed using Total Defense PC Tune-Up. I have used it regularly for a few years. I always felt my computer is working smoothly and have not experienced crashes since using the product. I recently called to have it installed on a new computer and the technician was helpful, found my account, and installed Tune-Up for me quickly.

For a week I had been trying to install the Total Defense Unlimited software on our brand new laptop. I had tried over 10 times with the same error coming up every time. I called the customer service line and received Lori who was extremely helpful and got the software installed without a hitch. I had been extremely frustrated with my experience, but Lori was understanding and willing to walk me through the steps to get this problem resolved.

I brought a Total Defense Security suite for my Computer. I had a problem and when I called support and Email the team they took care of my problem thanks to Daniel ** customer Support specialist. With Total Defense Security suite I feel secure and confident using the internet. My equipment is also safe.

Program protects your computer from all the problems the makers claim to protect the computer from. When I've called for assistance they were able to provide help in short order to get the program up and running. As far as I can tell Total Defense is worthwhile to apply to your device.

I'm very satisfied with the service. I called with an error message on my machine and technical support was able to help me and fix the issue. It only took a couple of minutes and the representative was remoted in my PC and immediately helped me. Good on all counts - thank you.

I called Total Defense when having difficulty installing Total Defense. I spoke to Gary ** and he was professional and extremely helpful. I would recommend Total Defense to all my friends and family. Thank you for your great customer service.

I purchased my Unlimited from PC Richards and tried to install it on my PC. I am not very good with the computer so when I started having problems I called Total Defense for some help. Gary logged into my computer and was able to install the software quickly and was very polite and patient. I was very happy with the support I received.

I'm a Mediacom customer and called in with a computer problem. Gary resolved a problem with my computer in a timely manner. Gary was professional, pleasant, and very helpful. It was a pleasure having him assist me. Thanks Gary!!

My total experience with Gary ** has been exceptional. He conducted himself in a professional, courteous and knowledgeable manner. He was fully aware of my problems and proceeded to correct them and restored my defense system. Gary was most patient with me and I had the utmost confidence in him that I was in the best hands to address my situation. He is to be commended on a job well done.

I am a new Total Defense customer. I purchased my software from BrandsMart. Thank you so much for the great support your tech Gary provided me. He was able to uninstall the McAfee and install my Premium product on my pc. Very impressed with the level of support provided.

I bought your product from Aaron Rents and was having trouble installing it. I called and Gary was very helpful. He did not make me wait on hold and returned the calls in a timely manner. I would definitely recommend your product to my friends and family. Gary was also very helpful in showing me how to use the program.

I am a Total Defense customer. I received the "Fix now" message on my av screen, but every time I click the fix now, it would fail. I called your support number and spoke to Gary. He was very nice and helpful, and he was able to connect to my PC and reinstall my av software. Now everything is fixed and I am protected. Thank you Total Defense for having great support people like Gary.

I am a MediaCom customer. I tried to install Total Defense a couple of times, but I kept getting an error message. I called Total Defense and Gary was able to connect to my PC and install your product quickly and now I am fully protected. Thanks to Gary and his great customer service skills. He was a pleasure to talk to.

Thank you very much Gray. I got my TD from Aaron's for my computer. Gray was very nice and friendly. Gray helped me with the download of my TD, cause I got a blank page when I tried. I will tell all my friends about TD. Gray was so very helpful. I will use TD again when I need it. Thank you.

I Had Problems Getting it installed on my Laptop, kept telling me it was successful, but then wouldn't run properly. Today I called tech support and reach Gary. Gary was very helpful and able to locate and repair the issues, all while keeping me up to date as to what he was doing. I felt at ease and knew he would be able to resolve my issue from our first few words. Gary is a compliment to Total Defense in general, it's great when you get someone who is very knowledgeable and confident. Many thanks Gary and Total Defense for the great service!! I hope to reach Gary again if I ever need tech support!

Daniel was very nice and explained everything to me. He took care of the installation very fast and I didn't have to talk to a computer operator or repeat myself. Thank you for your time Daniel. I appreciate your kindness and you taking your job with pride and being so nice.

I am a Mediacom customer. I tried to install Total Defense by myself and had issues. I called Mediacom. They told me they do not take care of these issues that I needed to call total defense. So I did and talked to Gary then Nik then Gary again and Gary had to remotely fix me up. He did a great job. Thank you.

My name is Tammy **. I purchased a computer from Conn's and I also purchased the Total Defense Security package and I called Total Defense customer service and the representative I spoke with was name Gary. He was very helpful, very patient and all around just good customer service. He help me install my computer and tablet and smartphones. I would recommend anyone that wanted security for their computers, phones and tablets to purchase the Home Defense Security package.

I called Total Defense because I received the pop-up scam on my pc. Gary was so helpful. He explained what the scam was and took care of the problem for me. He also discovered that the Total Defense product I purchased from Aaron's had never been installed. He installed the software for me and made sure I was protected. I would highly recommend Total Defense!

I rented a pc from Aaron's and I needed help loading my anti virus, I called the phone number for Total Defense and Gary helped me with the download. Gary was a very nice man who I was able to understand him and he was very helpful!

I am a Total Defense customer. I wanted to install it on my grandson's computer but I was having a problem accessing my account. I was becoming increasingly frustrated so I called your support team. Your tech Gary took care of everything for me. He was very professional and installed the software for me. I am a very satisfied customer with the level of support I received.

I purchased Total Defense Premium from BrandsMart. When I tried to install it, I received an error message that my account could not be created and to contact technical support. I call support and Gary was able to remote into my pc and install the software and also create my total defense account. Great service!

My experience with your representative Gary was very result oriented. He was helpful, knowledgeable, personable and willing to listen and answer questions. I certainly will recommend your entity to my friends, I want to say thank you very much. Total Defense has been very helpful with keeping my PC safe from viruses and malware. I will continue to be a loyal customer.

I originally purchased my Total Defense from PC Richards. I called to have it installed on a second computer. Your support tech Gary was excellent. He was very polite and patient with me. In no time he installed my software on my computer. I would highly recommend Total Defense to friends and family.

Gary was very efficient and precise with helping me. I hope all your workers is professional like him. My husband and I brought the computer from Conns for Christmas, thanks Gary ** for your support and I wish you a Happy New Year to you and family!!!

I am an Aarons customer. I have been very happy with Total Defense. Every time I call the Customer Support team they are able to resolve my problem quickly. Gary was very helpful with installing my Premium subscription on a second device. I would highly recommend Total Defense.

Representative Gary **, who helped with a my Unlimited Internet Security (Total Defense) purchased from Conn's. We purchased this software in December and have been trying to install it for weeks, with no luck. I reached out via email, but still no luck. One call to Gary and eureka!! Done! Thank you Gary for your professionalism and expert assistance.

I reached out to customer service and was connected to Gary to help with installing Total Defense on my PC. Gary was super helpful and I think I may have spent a total of 5 minutes on the phone and he took control of the problem and fixed it with zero hassle on my end. I had a great experience resolving the issue and feel that I would reach out again without hesitation.

Gary was great in getting my anti-virus installed. I tried to do it on my computer and got a failure message, advising me to call tech support. I'm glad I got Gary as my support person. He eventually took control of my computer, found the problem and eventually brought 'protection' to my computer. Best part was that he was patient with me. This is my first MAC experience so I wasn't very helpful maneuvering the software or hardware. That wasn't a problem for him and he continued to be patient and pleasant. I would definitely recommend Total Defense.

Just a quick note to let you know what a great experience I had with your very helpful technician "Gary". Needed to uninstall old software and replace. Gary took the time needed and explained everything very clearly. Would recommend to others. Thank you.

I would recommend Total Defense to family and friends. Technician are very polite and very helpful and accurate. I am very pleased how much I was helped with getting my laptop in order. The technician did a very good job in helping me set this up.

Excellent Service! I bought my Total Defense at BrandsMart and I called to be helped with the installation on my internet security. I was satisfied with the service and I would recommend this service to friends and family members. Thank you for helping me with my installation.

The service was excellent, very professional. Was very easy to communicate with the representative. Was very polite as well. I bought my subscription through their website and I'm happy with the service. I would like to recommend Total Defense to my friends.

I purchased my Total Defense from Aaron's. Thank you so much for your awesome support! Gary was great. He was able to uninstall the McAfee and install my premium software on my pc. So far very impressed with Total Defense and the support provided by Gary.

The experience I have had was great, and getting in touch with Gary he went right to work on my computer and installed Total Defense with no problems at all, and I really could not appreciate his work more. Having him install Total Defense on my computer has brought me peace of mind big time, thank you guys for being there for me, and you guys being a US based company is awesome too.

My experience with Total Defense customer care representative Dan ** was excellent. He was very helpful in getting my Total Defense program downloaded and with other issues with my computer. I would highly recommend this program and the customer care help. Thank You!

I purchased my Total Defense from Aaron's and I called Total Defense to have my internet security installed. They were very helpful with my installation. and I will stay with Total Defense. I want to thank Carlos with my installation and I would recommend this service to my friends and family. Thank you!

The service was relatively quick and easy. Gary was very helpful and cordial. The product was purchased at Abt in Glenview Illinois. I didn't have to do anything myself. It was taken care of by Gary and I like that a lot. Quick, easy and pleasant. Excellent job.

Excellent service. Gary did just about everything for me. I purchased from PC Richard. Top notch installer. Very happy with the service that I received today. Whenever I call Total Defense, I know that I will be taken care of for all my needs.

I am a Mediacom cable internet customer and I spoke and worked with Gary today. He was very helpful, I had some trouble with the website to start but he very kindly took control of the computer and installed and activate the Total Defense suite and explained a little about it. He was very professional and helped answer all my questions. I give him a 10/10 for his help.

Dan was very patient and thorough in explaining product differences. He also reviewed my account and ensured renewal went through. Dan had me set up a session and assisted me with my first back up of my files. Great job.

I'm very happy with the service. I called to have my Total Defense installed in less than 15 minutes and it was installed. I purchased my Total Defense from P.C. Richard and Son to protect my computer and I'm very pleased on how the installation was done. Thank you.

I bought my Total Defense from Conn's and I called to have installed in my computer for protection. The gentlemen was an excellent person, knew what he was doing when he was in my computer. I'm very happy with the service. I wish to continue with the service for the following years. Thank you!

I purchased my computer and Total Defense from Conn's in Austin, Texas this month and tried to install the Total Defense myself and had problems finding where to input my activation code. Called customer service and had Gary help me. He did an excellent job and even did everything for me. 100% satisfied with service! Thanks to Gary!

I purchased my Total Defense at Conn's. I called for technical support and got Gary at the other end. Gary had the patience and very knowledgeable on this product. He helped with the installation on this product unto my computer. Great job. I would recommend this product to my friends and family. Thank you.

I would to thank Carlos for all his help with installing the Total Defense software on my computer. He took total control of my computer and installed it within 10 mins. I'm going to recommend this software to all my friends and family members. I purchase this software from Conn's. Thanks again to Carlos job well done.

I originally purchased Total Defense Premium protection from Aaron's in October. I tried to install it on a second PC and received an error. Your tech Gary helped install my software. He was very nice and had it installed quickly. Thank you so much for having great support!

The customer service by Nicholas provided me was very professional and resolved all my issues. I am happy to have purchased this product from Conn's retail. I'm happy with my purchase and would recommend to a friend. Thanks for the service.

I bought my PC from BrandsMart and I was offered a protection for my computer and I was having difficulties installing my software and I call Total Defense and Mr. ** helped me with installation of my software to keep my computer protected. I'm very satisfied with the service and I will recommend this service to my friends.

I have not been able to download Total Defense on my laptop since I started receiving Mediacom Wi-Fi internet in June. Daniel called me immediately upon receiving my email information and was able to walk me through getting him connected to my laptop and was able to download your security protection onto my laptop! Daniel even fixed a problem I was having with Internet Explorer! I feel so much safer now and I am so thankful for his help!!!

The representative helped me with my issue. He was professional. He only took less than 20 min to install the antivirus. Thank you and I would recommend this to a friend. I look forward in renewing my account every year. My laptop runs great. Thanks to the Total Defense.

I bought Total Defense at PC Richard and Sons. Carlos was very helpful, help me with the installation of my total defense security on my computer. I would recommend this service to my friends a 100%. The best part of it is that they have people that speaks Spanish and are willing to help no matter what.

Gary the tech that help me was a voice of excellence. He was very knowledgeable of Total Defense and he explain what he was going to do. I was able to follow him as he download the program. He also help me complete my rebate information. A five star is given to this tech.

I bought my Total Defense from the internet and was having problem with installing on one of my computers and Carlos was a very nice person and knew everything need to do with the installation of my Total Defense. I'm very happy with his work. I would recommend Total Defense to my friend and family.

I received my computer and Unlimited virus software from Conns. I called Total Defense for assistance with the install. I spoke to Gary, who connected to my computer and installed my virus software for me. He was very nice and had it installed in no time. Excellent support!

I recently upgraded from Windows Vista to a new computer with Windows 10. Daniel ** set up my Total Defense program for me and was very helpful. I have not tried it yet but hope it will work great. In the past, I was happy with Total Defense on Windows Vista.

I purchased the Total Defense Unlimited product from Conn's. I had a great experience with installing the product with Lori **. I would recommend your product to anyone and hopefully they will get Lori on the phone. She was a joy and pleasant to talk to during activation.

Total Defense has great customer service. I purchased my unlimited software from Conns. You support person Gary assisted me with installing it. He was very helpful and polite, and told me I can ask for him if I need to call for support in the future.

My PC was purchased from P.C. Richards. My experience with the Total Defense Technical Support Service was fantastic. I give the Company a 5 Star. I was very pleased with your Service Technician Gary **. He was very professional in every aspect, courteous, pleasant, very patient and helpful, all my questions were answered. I give him a 5 STAR PLUS. I would Highly recommend Total Defense to a family member or friend.

Total Defense Install - It went really thanks to Gary. He was very helpful in helping me to set up the Total Defense for me and I will recommend my friends to you guys... If I have any question I would be gladly get in contact with guys. Thanks for the help again.

I purchased the item from P.C. Richard. I had a problem installing the Total Defense Security. I contacted Total Defense Security, Customer Service and I was connected with "Carlos". He was extremely helpful and polite. I would recommend your company to my friends.

Excellent service, the representative was very knowledgeable and know everything he was doing, resolving every issue until my Total Defense was install. I was very happy with service, I will totally recommend Total Defense to my friends. Thank you Carlos for your help.

Hello, I bought Total Defense at Conns and I believe it a great product for the protection of my computer. I called Total Defense customer support and Carlos helped me with the installation of my Total Defense. I would highly recommend total defense to my friends and my family. Thank you so much for everything! Have a great day!

I bought my Total Defense security at BrandsMart and I didn't know how to install it. I called customer support and they guided me step by step on how to install my defense. I highly recommend this service to my family and friends. I want to thank Carlos for his excellent customer service.

Hello I am an Aaron's customer. Thank you so much for your wonderful support! Gary was great. He was able to install my premium software on my pc so that I am fully protected. I had McAfee before and was never happy with the product or support. So far very impressed with Total Defense.

The customer Service rep was very helpful, and knew right away what my problem was. He completed the work in a timely manner. We will continue to have Total Defense as our Security system for a long time. Thank you very much.

I contacted support because I discovered that my antivirus program had not done a scan since 2nd quarter 2016 or earlier. I went to the TD website and verified that my subscription was current thru Mar 2018; so I realized that I had failed to understand (or read) info that would tell me to install a new software version. I did not recall the need to install a new version, but could not be certain that I missed the notice.

Mr. ** was very helpful, the gentleman installed for me Total Defense computer security, I didn't know how to do it. Please give the gentleman a pay raise for his patience, cooperation, assistance and excellent customer service. Thank you Carlos.

Very happy with result. No pressure. Also help helpful, knowledgeable, encouraging. Very happy with result. Can't say enough about help. Used TeamViewer to make it easier for me to understand process. Also gave me code for my cellphone. Thanks.

Impressed with your security program. Will be able at a later time to provide a more in-depth resolve to your programs. Your agent that installed the program on my computer was very knowledgeable, friendly and thorough. I really appreciate knowing all tech help is located in the USA. That alone is comforting to me.

I got excellence service and extreme respect and dedication from Mr **. I greatly appreciate the time spent and the explanation giving, and made me feel comfortable. He is an excellent and valuable member of your community. I will highly recommend your organization to my friends.

Gary was knowledgeable, friendly and professional. He fixed my issues quickly by taking remote control of my computers. I appreciate his help. I had renewed my account by phone and waited ten days before installing. He knew exactly what to do.

I am a new Total Defense customer. I purchased my software from Conns. I am very impressed with the support I received. I was trying to install my software and having no luck. I called in and Gary was able to remove McAfee and install my Unlimited software for me. What great service!

Upon answering my call Gary was very helpful and went right into helping me fix the issue. He stayed with me through the process and when he put me hold Gary made sure he would check back with me so that I would feel comfortable knowing he was still there.

Dan was professional, easily understood, prompt and handled my questions and download perfectly. He walked me through the process of handing over computer to him and explained what would happen. I would recommend Dan and Total Defense software to anyone.

Today I called Mediacom and talked to one of your techs. His name is Gary and he was very polite, courteous, helpful, patient, knowledgeable. Gary installed Total Defense, via TeamViewer. Thanks to GARY I am all setup with total defense. My wife and I really LIKE Mediacom TV, INTERNET, TELEPHONE. EVERY ONE THAT I HAVE TALKED TO WERE VERY NICE, HELPFUL, PATIENT, KNOWLEDGEABLE.

The product is great. I made a great decision in buying this. I just wish what I paid it was more than year that I am protected. I would definitely recommend this product to my friends. I will renew for sure. My son just put the protection on his laptop and cell phone. I will also download it my phone and husband. that way the whole family will protected.

Total Defense is the best antivirus software. I recommend it to everyone. It is the fastest and most reliable antivirus software available. My latest purchase from Aaron's was Premium. Gary was awesome installing my software. I will continue to use Total Defense!

Very satisfied with tech.. He did a great job with helping me and answered all of my questions. Very kind and nice. I am not the smartest with computers and he got into my system and set up my protection software for me and I really appreciate it.

I called Total Defense to have my anti-virus installed on my other computer. And Gary helped me solved my issue by putting the anti-virus on my computer. His experience was helpful, he had me up and running in no time. I would recommend this to everyone. Thank You Gary.

I've had no problems with my Total Defense. It's awesome. Also not a long wait when I had to talk to someone. She knew exactly what was wrong and it was fixed under 10 mins... The program doesn't ask for much. It will scan twice a week and let me know what's wrong and that it's all good.

I purchased my Total Defense from PC Richards. I had to have the hard drive on my laptop replaced. I received my laptop back and I called to have my Total Defense Premium installed. Your Technician Gary was excellent. He was very polite and patient with me. In no time he installed my software. What a great experience!