Total Defense Reviews

All issues was fixed and resolved with good customer service, Two issues was fixed and explanation from tech on the best was to address any future registrations. Tech was patient and professionally address the installation issues and why I had to different interfaces for two PC's.

I called with questions on renewing my subscription and spoke with Gary **. He was extremely courteous, friendly and helpful. It was a pleasure doing business with him and your company. I plan on recommending your product to all my friends.

Every time I call Total Defense for support I receive great help and assistance. Today I called because I was receiving the fix now message. I spoke to Gary and he was able to remotely fix my problem. He called back when he said he would to let me know it was all finished. Thank you for the great support. One very satisfied customer.

Lori ** was very responsive and helped me to navigate in the right direction for support. Also, Taylor was very helpful in assisting in with downloading and installing my virus protection with Total Defense. I greatly appreciate my experience so far with Total Defense and its representatives. I look forward to enjoying the benefits of virus protection on my devices.

The one thing I really like about this company Total Defense is customer support people like Daniel **. He is so knowledgeable and really help me. I wish more people was like Daniel made me feel good about this company. And now I feel safe about my computer and my other devices are safe. I going to tell all my friend to choose total defense and hope i they get someone like Daniel **. Thank you so much. It's been a pleasure.

Removing a trojan. Dan ** did a great job in helping us. Dan went into the computer and checked to see where the trojan was. Once he found it, he removed it and restored the computer. Kudos to Total Defense and Dan ** for helping us.

I am not a technical person, so when someone is giving me direction, I need clear and slow steps. Taylor was just that his directions were clear "not technical words", I sometimes have to say "what!" Thank you. Will be talking to you in October.

Software was somehow uninstalled and I needed help making sure that the product was installed so I called to speak with your tech who was able to remote install for me. I really appreciated his politeness and his knowledge in resolving the problem in a timely manner. It's nice to be able to contact a US based tech and understand them. I am glad that I chose Total Defense.

I had to reset my computer, and then I realized I lost my Unlimited product. I called for help and Gary was helped me. He was very patient with me which I appreciated since I am not a computer whiz. Now my software has been reinstalled and I am fully protected. Thank you Total Defense for having great people like Gary.

I had a hard time getting it to download and Mr. ** help me a lot. Thank you for your help so much. It took a lot longer when it should of because the computer was uploading update. He was very nice about it and he help me with the other one too.

Outstanding!!! The gentleman took the time and used his experience to teach and coach me through the process. I have been pleased with all aspects of Total Defense for my personal computers and would highly recommend the product for anyone. Thanks.

I was having a problem trying to install my Total Defense protection on my iMac computer. I called Total Defense support and Gary was able to connect to my computer and after a few minutes, my software was successfully installed and now I am protected.

Had very difficult time on first install. When I contacted them they spent most of the day with the install. Seems as if an Antivirus was the problem. Problem was solved. We're good to go for now. Good technical support. Very professional.

I have spoken with Dan twice to correct this problem. The first time, I tried to do it myself, but was unsuccessful. On the second call, Dan fixed the problem remotely. He was very patient and kept me apprised of everything he was doing. I really appreciate his hard work!

Taylor was extremely helpful in navigating the site to get the product ordered and installed. His attitude was great and he was very polite in dealing with all of my questions. I would have no problem asking for support at any time in the future.

Good day! My experience with customer care was great. Carlos was very professional kind and helpful. Most people don't really explain. They just get it done so they can move on to the next call but Carlos let me know exactly what he was doing... I appreciate it. Thanks Carlos!!

The person who handled the installation of this security online for me was very professional and patient as he proceeded. The help I received was worth more than the plan itself. Without this help, I wouldn't use my computer for all it's worth. Very much appreciated. I'll recommend this product in future.

I am a Mediacom customer. I called Total Defense for assistance with installing my software. Gary was very helpful. He connected to my computer and was able to install the software in no time. He also told me how to install it on my tablet. Thank you for the great support.

Taylor ** was great ! He took control, kept me calm and fixed what needed to be fixed. Went over what to click on and what not to click on. Watch out for scam ads or pop up on the side. I will keep up with my updates.Thanks Taylor!

Good Day All! My name is Kenyatta and I recently completed a call concerning a refund for making an additional purchase by mistake. I made a mistake also with the young man's name and said his name is 'Tyler' and I have learned that his name is Taylor! I am sorry Taylor because I do not like my name to be mispronounced! I won't forget you because that is my child's name too! I connected with him at approximately 10:35 a.m today. I do not normally take time out to do surveys. However, when someone has done a well or exceptional job I try to tell them or the subordinate at the time. Surveys take time that I do not want to commit to; and I do not usually complete them. I want to take the time to say that Good and Solid Customer Service to the people these days is few, far, and in between; and even sometimes slim to none!

I was unable to run my Total Defense software so called for technical assistance. Carlos who answered my call quickly pinpointed the problem and was able to resolve it. He was efficient and very helpful. He seemed very knowledgeable and helped update my Total Defense software. He was pleasant and friendly during the process. Great job! Thank you!

The customer support advisor was very knowledgeable and was able to assist and downloading my new Total Defense Protection product and was also helpful with my rebate process. I was offered the Total Defense Protection by the retailer that sold me my all in one computer and so with hopes that it has great protection for my computer.

I was having issues installing my TD Internet Security, because some of the programs on my PC might interact with TD's security. Taylor assisted me in getting the offensive programs uninstalled and getting TD Internet Security installed on my PC. He was very helpful, friendly, knowledgeable and courteous. Great customer service!

Gary was very helpful in my renewal process. He had helped me a year ago, and remembered me. He had two ways to address my needs. I chose the approach that was easiest for him to process. Thanks very much!!

Technical support man (Carlos) was very knowledgeable and did an excellent job in reinstalling my Total Defense software after my computer crashed and had to do a "Recovery and Reinstall". Thanks again to Carlos for the excellent job he did!

Was prompted to upgrade to more up to date product last night and for some reason it did not take. I was not sure if I did some thing wrong so called in this am and Dan ** checked everything remotely and completed all that was missing on the upgrade that somehow did not complete. All is well now and I am so thankful.. thanks so much to Dan who did a great job!!! I do not see any order number on any of the emails I have.

I received an email stating I sent a copy in of receipt to receive rebate. Spoke to Taylor who allowed me to send picture and process. He was very helpful and with the process to make it easier for me to get my rebate.

Thank you Total Defense support and especially Gary who helped me with my Premium install. The product was installed but not activated. Gary was able to connect to my computer and activate my subscription. I will tell all of my friends and family to use Total Defense.

Update and renewal was handled very professionally and in a timely manner. There was some kind of problem with the renewal to start with (probably due to a new credit card) but it was solved and the computer was updated. I have been with you guys for years and am completely satisfied.

It is not every day that I come across someone who shows the courtesy and insight that he did. Thank you Daniel!

We had accidentally taken out three subscriptions instead of two. I had issues getting all machines onto the correct subscription. Everyone was very patient and helpful and Taylor finally sorted it out in a very friendly and kind manner. I would highly recommend your help centre and program to any of my friends.

I wish to compliment Total Defense for the quality of your product and customer service. I have used Total Defense for a number of years on two different computers and have now installed it on a new one. It is easy to install. When I have had problems due to software conflicts the staff have quickly and smoothly fixed the issues. Your customer service is the most important reason I continue updating the program. It has, to the best of my knowledge prevented infections and has not slowed down the operation.

I spoke with Tylor. He was amazing and had me working in mins. He is one of the best customer service people I've spoken to in many year. Great Job! I brought a new computer yesterday and had trouble downloading and working with the computer because I've been using a laptop so using the shift button and all kinds of other stuff is a little different.

PC Defence had been installed and activated by my PC vendor. It suddenly required purchase and activation - a problem for me which your tech support was able to resolve. Your tech support was quick, efficient and to the point. He is to be commended.

I had to reinstall Windows 10 for the second time and maxed out on the number of computer/installations for the subscription. Your technical support person, Gary **, was very knowledgeable and understanding about my problem and quickly made the changes necessary to allow me to enter the activation code to get the software running again. Thanks again for your support.

I have been a member for many years and they have protected my phone and computers better than the other companies. I even got a few friends to use them. Will definitely tell more people about this company. Great Job!!!

I rang from Australia this morning and spoke with Taylor who was very friendly, helpful and professional. He assisted me with no problems and my activation was completed successfully and very quickly. Thank you Taylor. I have a Total Defense product for many years and I am very happy with the service and product purchased.

Taylor ** was very patient with me and my old computer and worked hard to get me set up with what is an extension of my previous coverage since my system does not support the current product. He was very helpful in getting my system properly covered. Thank you! 2/27/19.

Carlos ** was very helpful. I had a problem with my password but he figured it out for me and installed it. Very courteous, helpful, and in a timely Manner. Carlos is very good at his job and very responsible at his job and pays very good attention to customer's request, thanks Dan **.

Taylor ** the Customer Care Representative who helped my PC to get up and running is a great asset to the Total Defense Team. He represents Total Defense with integrity, honesty, forthrightness, knowledge, professionalism, patience and the necessary understanding of clients' needs. I can only rate him with a FIVE STAR RATING because that is the limit of stars you gave me to rate Taylor however I can truthfully state Taylor ** should have more like a ONE HUNDRED STAR RATING!!! Thank you for the opportunity to sound-off in regards to this tremendous employee!!!

Great technical support received from Gary. He assisted me with renewing my Unlimited subscription. Then when we realized that my subscription was no longer installed, he was able to install it for me. He was very patient with me since I am not very good with computers.

Gary ** was efficient & helpful in attending to my enquiry (notification of changed credit card number). He was able to change the credit card number so as my automatic update could proceed without interruption. Thank you for your continued support and computer protection. A pleasure to have a quick solution.

I called Total Defense today and spoke with Daniel. I explained the problem I was having. He talked me through getting rid of online threat. He was professional and very helpful. Thank you Daniel. I would recommend Total Defense to my friends.

Thank you for handling the rebate so swiftly. You listened to my concerns and were able to solve the problem. The associate on the line answered my questions and dealt with my information. I received a response e-mail and was reassured my rebate is on its way.

Taylor was amazing. Fast, courteous, helpful & polite. I'm always under such pressure, super short on time and I am terribly impatient. I only cry when I am mad and often these days with CS I lose it because they waste my time because I can't understand a word they're saying or they don't know what they're doing. Thank you for not being like that, training your people to be helpful and working to help small business America!!! You have an asset in Taylor! Meg **, Pigtale Twist.

I called yesterday to ask some questions concerning constant phone calls from a company claiming that I need to renew my Defense program. They also said I needed to get on my computer which I did not do. Taylor in customer service discussed with me about these sort of calls. He was very helpful.

He guided us through the whole thing after not being able to uninstall McAfee antivirus software. He was also very nice. Would recommend Total Defense to all our friends and family. Thank You for your help and the support!

I couldn't get the Total Defense site to accept my password. Dan answered the phone and went through my options as to the cost of TD. Then asked a few questions and it was that easy and signed me back up on my renewal. Dan was very professional and easy to work with. Will tell people of TD as I always have.

Lori ** was very awesome. She helped me out with my rebate. I didn’t really have to say much because she had already knew the answer, and gave me a very successful outcome. She was awesome. Nothing can express how awesome and helpful she was.

Gary provided me great support. I called in with an issue on my PC and he was able to resolve the problem quickly and had me back running fine in no time. Every time I call Total Defense I get great service. I will definitely recommend total defense!

Called tech support and spoke with a very nice man named Carlos ** with some issues on my son's laptop. He installed the anti virus and removed a bunch of things off of his computer that had virus. Carlos called me 2 times to let me know how the process was going and reassured me on the timeline of him completing the scan. Total Defense should be proud to have a nice tech support person like Carlos working for them. He answered my questions and fixed the issues.

Daniel ** was the agent who helped me. He was pleasant, very helpful and patient. I was very pleased with his service. I would certainly recommend your products and your service to a friend. I also appreciate that it was easy to understand your agent.

I made an inquiry with Customer Support regarding my system running slow. The ticket number is **. I wanted to confirm if Total Defense was still compatible with my system which is getting a bit old and running Windows XP. I received a response in my inbox from Taylor overnight advising that although the latest software is not compatible with XP, my current installation which is compatible is still receiving the updates and features and keeping my protection up to date. I started using your software about 10 years ago when it was called CA and have always been very satisfied with the protection that it has given and I am now also very pleased with the prompt and informative response to my support requirements. Thanks very much for the excellent service.

I was please with the processing of the technical support in installing the Total Defense unlimited internet security protection in my new laptop computer. It was a little timely but worth the wait time for the complete installation. I am enjoying the product and looking forward to seeing more.

Total Defense was not working and still not able to upgrade even though it was purchased previously. Unfortunately the upgrade has expired but the technician was able to properly reinstall TD and informed me that the upgrade doesn't work and I can buy the ultimate package after my existing service is over.

Taylor caused the three activations I had remaining to be available. I had received a message of zero available immediately after purchase. He stayed with me while I attempted an activation to be sure it was working. I appreciated that. He was competent, quick and pleasant to talk to.

I have installed Total Defense (T-D) on several computers. The install is simple and the T-D experience from start to finish was seamless. T-D just works, I just 'ignore' it' and it does its job, which in my book is pretty much perfect. Simply a great product, get it, you will be pleased.

Thank you very much for help and patience and being as helpful as you are, you are an asset to your company. I'm wish all people were like you, please keep up the great work. You made it very easy to understand, you were a pleasure to work with. Thank you very much.

I had to have my computer factory reset. I called Total Defense to have the protection reinstalled. I spoke to Gary, who was extremely nice and polite. He was very patient with me, since I am a newbie. I would definitely recommend Total Defense!

Gary was very professional and polite in helping me install my Total Defense software from Mediacom. He called me back when he said that he would and was able to answer all of my questions. I would recommend Total Defense to friends and family based on the great support I received.

Gary was very helpful with the install, and very good communicator during the process. I am very pleased that Mediacom has teamed up with Total Defense to offer internet security to their customers as a free complimentary add on. Thanks very much!

Installation of a antivirus system. Mr. Taylor ** was very kind and patient. I really am thankful. The ability to explain things to me was outstanding customer support. Mr. Taylor was very patient and thorough with me. I will recommend your product to other good technical asst.

Gary helped to set up my account promptly and efficiently. It took him less than 5 minutes. This was my second year using the service and I'm very pleased in that our phones are protected as well as the laptop when browsing online.

I needed help to install my Premium software from Aaron's. I called for support and Gary helped me to install it. He was so polite and patient with me since I am new to computers. I will tell all of my friends and family to use Total Defense.

Gary ** provided excellent customer service. When I first spoke to him on the phone, he was polite, responded quickly, answered all my questions, and got me back on track with my subscription. Thank you very much Gary. Hope you keep up the great work.

Call Friday at about 6 pm, and a representative very friendly and suggested a quick way to send a copy of a document that was required to request a rebate. Today I received a wire mail confirming the shipment in several weeks of check. My computer is protected by full defense.

Dan was extremely helpful in resolving my concerns regarding my e-mail. He walked/talked me through the process in a most patient manner. He was professional/polite and caring. It is because of this kind of service that I continue to advocate and subscribe to Total Defense. Dan should be commended.

I just got off the phone with Daniel in CS, I gave him a brief story about a scam incident that occurred on 02/17/19 on my computer. Daniel was very professional, polite, helpful and listened to all my concerns. He answered all my questions that I had concerning my computers integrity and the scam incident. Please ensure Daniel's manager is informed of this, You very rarely get this type of professionalism any more in customer service. Give him a raise! I recommend very highly Total Defense to everyone.

Dan was very helpful, he provided great customer service. I would recommend Total Defense to family and friends. Whenever you have a technical issue or question you can conveniently call customer care to solve the problem. Total defense has great hours of operation.

I called customer service and they fixed this issue in about 30 seconds. It was easy to get to a real person and they knew what needed to be done and the problem was resolved quickly. The customer service representative was friendly and knowledgeable. Now my computer works great. Thank you Total Defense.

This was outstanding service. I spent about 30 minutes online trying to set this up your rep and it done in less than 2 minutes. Very helpful. Give him a raise. Good job. Daniel was very efficient at his job and very easy to follow his direction. Your company will do well we people like him.

Installation on Mac had not occurred with several updates, problem was resolved without issue, but had to be scheduled Mon-Fri 9-6 EDT, which is somewhat of an inconvenience. Tech support was great, hours of operation are not! What happened to 24/7 support.

I purchased a new laptop and called to have Total Defense installed. My call was answered right away with no wait time! Carlos ** was very professional and helpful. He had the virus protection installed, up and running in no time. I have been a Total Defense customer for many years and very satisfied with their service! Thank you!

I had a problem running the tune up after scanning and called for help. Gary identified the problem immediately and was able to correct it. He also showed me how to correct this problem myself if it occurs in the future. He was extremely helpful and knowledgeable and everything is now working fine. I was very pleased with the results of this call.

Lori ** great customer service. Really helped me out. She was very professional. Thank you. I needed help with my renewal policy and she did a great job in helping me out. She did a great job on the chat board and was very helpful.

I received the best customer service with Total Defense. They were excellent with troubleshooting my issue with my software. The agent who assisted me with my issue he installed my software within a professional and courteous and timely manner. I would recommend total defense in the future to family and friends.

Had Total Defense access my computer to make sure no malware was attached after what I perceived to be a suspicious call. Representative was extremely helpful in explaining what could have been a scam and making sure that my computer was clean.

Lori is an asset to your company, and a true professional. She helped me go through the reorder process for my antivirus, and reset my iMac. Total Defense is totally blessed to have such a caring professional like Lori. Thanks again.

Dan explained how to download TD for my Android, and why I might want to. I had called to get some input on whether TD recommended taking this step with Android phones, and Dan's insights were helpful. I now have a better sense of how the Android mechanism compares with that of Windows.

Dealing with friendly, helpful people. Problems with renewal - still not sure why. Feel like my product has been downgraded. I think that is my reward for long term loyalty. Now to see if I have the same problem on my other computers.

Everything was great. Thank you. The text was very helpful. He checked out everything and talked me thru it. I have told friends about your services and let them know how great you treat people and help them. I am very pleased with your service and will always use your company for my computer work. THANKS.

Gary was very professional, efficient and informative during our conversation regarding renewal. Spoke at moderate pace and clearly. He took care of issue quickly. He made the experience pleasurable. I have been very happy with my overall experience with Total Defense.

Had problems with installing Total Defense software. Temporary (30 Day trial) McAfee software which came with the computer would not let total defense be loaded. Called Total defense Technical Support for help. Technician Carlos, (Great Technician, pleasant, courteous, patient, and very knowledgeable) resolved my problem as well as setting up other issues that were confusing me. I'm a senior citizen, and Carlos was excellent in his professional way that he helped me. Thank you very much!!

Gary ** was very professional and polite in getting my renewal completed for me. I have been using your product for about 20 years and I am completely satisfied. I have also had friends of my mine switch over to Total Defense throughout the years. Excellent product, thank you!

PC Tune up not loaded, activation link expired. I was connected with Carlos after call the main help number. He understood my problem and took control of my machine to install and scan. I liked the callback option so I didn't have to sit and watch. The issue was taken care of quickly & professionally.

I received an email which stated that the rebate did not qualify however after speaking with a Total Defense representative and supplying additional information and the problem was resolved. THANK YOU for your time and quick attention to this matter, it is greatly appreciated!

Would have given 5 stars for very happy with experience but did not want to indicate that would advise friends. Got Total Defense by default with purchase of new laptop. Abt sales associate from whom I purchased laptop in response to my question indicated Total Defense better than McAfee at the time. I have not personally researched the defense software but am comfortable having something and have liked the periodic reports provided by Total Defense. Having clarified the situation I called today to renew the subscription. Faced with a somewhat clueless customer Daniel was patient, honest, informative and helpful. Really good experience.

I had Taylor helping me and he was wonderful. I spent a great deal of time trying to download because I have very basic skills with it. He took over my computer and within minutes had me up and going. Thanks for the support.

Our service was discontinued due to closed renewal information. My husband passed away and I wanted to renew and change the account to my name. I was pleased with the time it took to give a new payment number and my name to reinstate the service. I am once again protected for another year.

Representative Lori was extremely helpful and polite. I was pleased that the situation was handled so quickly. It was a pleasure dealing with her. The situation was easily resolved and we will certainly recommend Total Defense based on this experience.

Dan **, was a great help. If I ever have to call again I would want his help. Super patient with me. Thank for your support... (Bird Man) lol. They need more support helpers like Dan. He makes it easy and we had to reboot and I called him back and was right back on task.

Gary was very helpful in helping fix my Total Defense issue. I was getting the "Fix Now" problem and he connected to my computer and reinstalled the software. He was very polite and called me back when he said that he would. I will recommend Total Defense to my friends and family.

Carlos was very patient and he helped me install my security software and claim my rebate. I purchased my Total Defense at PC Richard and Son and called for support. The service was very efficient and accommodating. Thank you very much.

Removing all previous websites and advertisement links. Providing knowledge which will assist in any future problems which may occur. Taylor was very patient and knowledgeable. He provided information so I may install the program to another laptop so it has the Total Defense protection.

The program keep loading endlessly. It was probably something I did or did not do properly. I called Total Defense after much frustration and within five minutes the tech had the program running flawlessly. I can see that total defense takes much pride in their work and doing business with you will be great.

Gary was most helpful in answering my questions and working through the installation process. It was pleasant to talk to him and he answered all questions and didn't make me feel inferior with the procedure. My thanks to him for making my computer more secure.

My computer locked because of a tainted website so I contacted Total Defense and spoke with Daniel and he had me up and running within minutes. I appreciate his professionalism in handling my case. Thank You again Daniel.

Gary did an awesome job installing my Total Defense software that I got from Aaron's along with my laptop. He was very courteous and polite and installed the software quickly. I will tell all my friends and family to use Total Defense. Thanks again!

I have used Total Defense software since the late 1990's when it was Computer Associates. I've found the product very effective and have never had a problem due to external attack. On the few occasions I've needed support I've always found the response to be quick, courteous & effective.

I called to make sure my subscription was still active, bought it for my son a few years ago and he never used it. Spoke to Dan who checked and said yes and got me started. He said if I needed anything I could call, I called spoke to Dan once again and he help take care of everything right away! GREAT customer service!!!

Representative Taylor ** very attentive and helpful. Thanks to him I was able to install correctly. Thank you so much for calling me back when I needed it the most and for using the screen slayer. I'm done with everything.

I received a computer on yesterday. Thought I had done download. To my surprise had not successfully completed process. Called the number listed in email to contact and I was assisted by customer service rep and was helped step by step to finish downloading my secure site. He was very friendly and very attentive to what needed to be done to finish the process.

Called today for a few reasons. 1) To update my account information. 2) Had a question why my computer was telling me to fix now which was happening more than usual. Lori was very helpful and knowledgeable. She also said the next time it happens to call Total Defense and they would walk me through it. A+ for customer service.

I purchased Total Defense with my laptop computer and got stuck during the installation. My existing protection interfered with the download. Your team patiently walked me through trouble-shooting and re-installed the program. I feel confident the "total defense" product will protect my computer from malware and allow more control. Thanks for having a great support team.

Taylor ** helped me yesterday, 02/04/19 to uninstall and install my subscription after I messed it all up. He was very pleasant to work with and I think he even stayed after hours to help me. I really appreciated his professionalism and help.

Lori was very helpful. I rebooted my PC last night and had to wait till the next day to call and get help with my TD. Before I could get on again she took the time to walk me thru the steps to reset it on my own. Now I have the knowledge to help myself. I was very impressed with her patience to help me out. (KUDOS) to you Lori.

I appreciated the technician's timeliness and professionalism. He was very confident, tactful, knowledgeable and helpful to me. His customer service skills was excellent. Yes, I would definitely recommend this gentleman's expertise to someone else. I would like to thank him for his support and mannerism. Thank you so very much!

My customer representative Lori assisted me with finding several ways to find and access my account! She was very resourceful and knew and did her job well! I'm so happy and grateful that I got Lori on my line! Great customer service.

I was not able to find the "Rebate Submission Confirmation" page which I needed to submit to get my rebate. I called customer service and was guided right through the process. The help was quick, efficient and she was very pleasant. I highly recommend Total Defense and their support staff.

Spoke with Lori to renew my internet security protection. She is very knowledgeable and clearly explained the available TD products. Lori professionally helped me determine the best product for my needs and efficiently updated my account. It was a pleasure doing business with her.

Love Total Defense, Lori ** was very helpful with my questions and concerns today. Thanks again Lori, you're the best. I would recommend Total Defense to all my friends. Thanks again, have a great day. Can't say enough about total defense.

I couldn’t download my link because it kept telling me I had some antivirus and spyware still on it and I couldn’t see it. Called Mediacom and they referred me to Total Defense Tech. The tech took over my computer and professionally took care of my problems

Daniel was very helpful. I am very happy with total defense. Any time I have a problem. Daniel checked my account to be sure. I would be renewed on time. The wait was not very long before he came on the line.

I had a great experience with Carlos from Customer Service. He was polite, knowledgeable, and was a great help in helping me renew my subscription. He also asked if I needed anything else and would be glad to help me. I would recommend Total Defense to anyone.

I was extremely pleased with the service I received from Total Defense- from my first call, I found the technician to be very polite and accommodating. And prompt to my request for help. When I was unable to succeed in reinstalling TD, he stepped in and corrected the problem. I have been very satisfied with the service I have been receiving from TD. Would like to commend the two technicians who handled my problem - Gary ** and Paylor. Thank you again.

Taylor ** did a wonderful job helping me. I asked him to take me off automatic renewal and he did. I had wonderful customer service. Our conversation went very well that we had on Friday February 1st, 2019. Taylor was very knowledgeable and reviewed my account thoroughly. I am completely satisfied. Thank you again for your help Taylor.

Lori was so helpful. I explained I was in the middle of homework when (unknown to me) I had to uninstall and install newer software when Lori offered to do it for me while I work on other homework. Super helpful!

Very helpful, clear, cooperative and friendly. Most excellent in shopping guidance! Very friendly and willing to help. Made the experience easy. Had no problems in general. Truly a good shopping experience. Like talking to a friend. Would definitely recommend this company to others.

Carlos ** offered outstanding support. by removing unwanted software (McAfee) that downloaded to my system when I downloaded Adobe Acrobat. I didn't want it. I only want my Total Defense virus protection. Carlos was very knowledgeable and efficient and also very personable. He is a great asset to Total Defense.

The guy that I talked to was very helpful and got me up and going very fast. I will be keeping this protection plan for as long as I have my computer. The guy was very nice and polite when I talked with him and asked me if there was anything else that I needed help with and told me that if I had any more problems that I could call back and they would pick up where we left off. I have not had good customer service than this. Very grateful.

Download virus protector - I called to help line and spoke with Carlos, he made my life remarkably better, I would have never figured this out. I do not have a lot of time and my day and he saved me time and an ulcer.

I purchase Total Defense with a new computer since last year. I thought I install the antivirus protection but didn't. Today I call and received great assistant installing the program. I'm so happy that I call. Now I can use my computer and not worry about virus.

Taylor and Carlos did an outstanding job. Both were very knowledgeable with my situation and the outcome was excellent. First Taylor knew what the problem was and did direct me in an upright fashion to solve that issue, but unfortunate my issue was way deeper than imagined. Second Carlos truly spent about 45 mins cleaning out my Total Defense files and he checked the Registry and HKEYS for any issues. Carlos rebooted and I finished it on my own with a clean install, and everything is back to order. Thanks to both men for a wonderful job and their professional curiosity.

I like that I did not have to wait forever before someone answers my call. Daniel was quick and efficient. At the same time I did not feel rushed. He took the time answer my questions politely and accurately. Thanks Daniel.

Lori from Total Defense solved my problem quickly and efficiently. With just a few questions she was able to diagnose and fix my problem. She supplied very good service. I think Total Defense Tune-up is a very good product. I have not had any problems with my computer since I began using it.

My experience was to my satisfaction, Dan was very helpful, knowledgeable and patience with me. He took his time to help me with other computer related issues so that I can understand my package. I would recommend Total Defense to someone else who wants quality help.

Please be advised the gentlemen Taylor who walked me through the system to do the update was very professional. He took the time to go through. Oppose to the first gentle who told me he could not stay on the phone with me.

Gary did an excellent job with solving my problem. He was very professional and I was extremely happy with the results. I know that in the future, I would not hesitate to call Total Defense and hope to get a tech as good as Gary. Thank you again!

Thank you to Gary for installing my Premium product. I received this from Aaron's along with my laptop. I am very happy with Total Defense support and will recommend to all of my friends and family. I feel very secure now knowing I am protected.

Lori was effective in her customer service. She was smart, sweet, and straight to the point. I enjoyed talking to her. She got me the $70 rebate that was weeks and weeks overdue. She was great and deserves a promotion.

Needed information regarding account status and what I have fully to use as of software wives and was interested in PC Tune-up. Lori the representative also said I would be able to purchase it at any time and also be able to have anybody assist me installing it and offered a discount code which definitely helps me save money. Thank you.

Lori helped me immediately after I called the tech center. My PC Tune up was not completing the 'FIX" part of the tune up. Lori was very pleasant and patient as I explained what was wrong. Especially noteworthy is that she stayed on the phone with me to help "walk me through" the process of making the fix phase work. Her customer service skills coupled with a sincere caring attitude toward customers make her outstanding. I really appreciated having someone (Lori) willing to listen and actually go out of her way to help. Thank you Lori for being so good at what you do.

Had quite an easy resolve to my TOTAL DEFENSE renewal. However it looks like I was billed twice to my credit card. Name on credit card - dickie **. Card ends with **. Again thanks for the ease of this procedure.

I have always had the best experience with your support crew. Lori was great today as was Taylor back in November. I had opened a pop up back in the fall for a computer support company and have had nothing but trouble. Your team went through my computer and "super secured" it! Love you guys, so glad you have my back :).

Very helpful. Gary listened to me and was very helpful and also resolved my inquiry immediately. I am confident that I will get the desired outcome. And I will definitely recommend Total Defense to my friends and family. Thank you.

Daniel ** was exceptional in helping me renew my Total Defense as it had expired. He was patient and assured me my service would be restored. I have been satisfied with the service as it is reliable does as it says.

The service was excellent and Lori was very personable and patient. We've been very satisfied with Mediacom and every time we've called everyone has been very helpful. We would recommend Mediacom and Total Defense to our friends and family. Thank you for the excellent service.

I had just called to see if the new Total Defense would uninstall previous anti virus software. Customer service was great !! I've used Total Defense for years and bought a five device license so it was time to change my other devices to Total Defense.

Gary did a great job getting me set up. I got frustrated with the process and was having a hard time following the procedure. Gary came onto my computer and was able to install my Premium software from Aaron's in no time. I am very impressed with the support for Total Defense.

A review of my order says there are two devices covered when I expected only one - my laptop. TD confirmed that I have only one device covered. Not sure why it stated two but as long as your records reflect the correct amount, I am satisfied.

My Customer Support Rep Gary ** was Excellent! He took care of what I needed him to do in a timely manner. He was courteous, very respectful and very nice. I would definitely recommend Total Defense to all my friends and family.

Have a new laptop but had issues installing program. Thanks to Total Defense technical support personnel I am back to not worrying about protection on the new computer. I have had this program for three years now and love it. We have not had any issues since installing. The family can surf in peace with Total Defense Security.

Taylor was great in checking to assure us our system was running at peak performance. Total Defense team is great. I had been receiving phishing calls telling me my system was down. Although the dashboard said system was operational I figured it was worth checking.

Recently I upgraded the Total Defense Ultimate and used it the other evening to speed up my computer and remove any malware or virus on my computer. The process was completed and my system performance has improved considerably. However, one of my application was locked up. Problem solved. I would like to thank Taylor Wold (Customer Support Specialist) in your organization and solved the problem. Wow!! I found him knowledgeable, professional, considerate and focused on solving this problem. With that, I will recommend peers and friends to use Total Defense for their personal and business protection. I am very happy with the professional service center and this product I purchased.

They went beyond expectations to help me with my online threats. I would highly recommend this service to my friends and family. Especially the ignoramuses who know nothing about computers! God bless the knowledgeable because there are so many who can get infected.

On Wednesday January 23, 2019 my computer was infested with a virus, I called Total Defense and spoke to a technician named Taylor, he was a consummate professional. In less than an hour, Taylor had my computer running at the max. I want to express my satisfaction to Taylor and Total Defense for a job well done. Keep up the good work guys!!!

I was having problem installing my security for my computer and Carlos helped me with everything from start to finish. He helped me to create my Total Defense account, guided me on how to install the software on my computer and answered all my questions, he was very knowledgeable and courteous. Thank you so much!

The technician, Gary **, answered my call of January 22, 2019, very promptly and he was very courteous and knowledgeable. He helped me resolve my activation problem. Thank you for your help and have a great day!

My activation code did not work. I was not able get the program installed due to the code. It said that the activation code was expired, but it does not expire until April 2019. Dan uninstalled and reinstalled Total Defense and now it is working.

I am not computer literate in the least. I did renew my Total Defense protection on my laptop but was unable to do the same on my tablet. When I called for help I was delighted with the rep that answered. He had patience and was so helpful walking me through the process to complete the update. It was a really pleasant experience and I felt like I had accomplished something!