Total Defense Reviews

My antivirus is automatically deducted from my credit card, but didn’t update in the computer. He helped me update my anti-virus and made sure it will automatically renew in the feature. He also was pleasant and took his time with helping me.

Carlos ** was patient and very helpful. I'm pleased and will certainly recommend your service to friends, family, neighbors and co-workers. He took over and handle problem because I'm not technically inclined and I felt confident in letting him do so.

After installing the software and entering the serial number it would not complete the activation when the button was clicked. The technician was able to correct the problem, and started the scan for me.

Just wanted you to know that I called Total Defense today and spoke to Gary. I was pleasantly surprised how nice and helpful he was. He was extremely professional and understanding. He solved my problem within minutes! What a nice experience to finally have someone who cares and knows what they are doing.

Was given fabulous assistance in installing Total Defense on an additional device. Terry was great! Had difficulty with my attempt to install total defense and it was easy to get to support and the tech rep got right on it and solved the problem and kept me in the loop.

Was having trouble getting program to run - Taylor ** was very, very helpful in getting me back into the program. Renewal was not due yet although it was telling me to renew. Did have an activation code and had to reset password which then did not work and let me continue with the updating.

Very helpful. Fast service. Would recommend to friends. Had this plan for 5 years. I had no problems. Operator very helpful and will keep service for a long time. He also gave me a credit for 20 dollars. The total $85.89-20 credit cost now was $65.80.

Dan was knowledgeable and professional helping me getting my software activated. He was friendly and personable as we had small talk about the weather. He completed the process quickly and efficiently. I have always received great service from your company.

Taylor was friendly, courteous, patient and took care of my issue promptly. My security link had expired in 2017, therefore, I was unable to process my request on the line until it was reestablished. Additionally, he indicated that if I had subsequent concerns, to please call back.

Gary was very friendly and professional. He researched my question whether I had auto renewal with your company. I was very happy that he found out that I did so I won’t have to worry that my devices will safe and secure each year. Gary is an asset to your company.

Call was answered within 2 min. Problem was resolved in less than 5 minutes. Problem was activation of Internet security suite after moving to a new computer. Agent was very responsive. Have had Total Defense since the CA days. Have a great day. No more comments.

Numerous Security companies were sending me notifications stating I needed to run their programs or I would lose my files and damage my computer. I appreciate the quick response with Taylor **. He deleted all of the websites that were causing me issues. He was very professional.

I appreciate the fact that it was easy to be connected to a real person. Gary was very helpful and courteous. Instead of keeping me on hold while he was checking on things, he called me back! Pleasure to do business with Total Defense.

Taylor was a huge help in installing my new anti-virus program. He was able to uninstall the old program and install the new one from his office. Very patient with someone that is not computer smart. Very friendly staff, also spoke with Carlos who also was very helpful. I will continue to use Total Defense in the future.

Tayler was outstanding in understanding my request. I'm not a computer genius but did notice I lost my Total Defense program. Was in hospital for a will. He was able to look me up, resolve the problem and with great customer service help me to complete task. Thank you so much Tayler.

The customer service was amazing. He was very patient with me and helped me with both of my computers. I loved that I didn't need to do anything and he didn't have me wait on the phone to clear up my computer. I am very please with his help. I would highly recommend Total Defense to my friends and family. Thanks for making this easy. Very professional with the customer service.

Had a windows alert error. Tech used remote desktop to resolve issue. Preformed a quick uninstall and reinstall. Tech was quick and easy to understand. Problem was resolved quickly. Called me back as promised and told me when issue was resolved.

Worked with Josh. Was very helpful in setting up my security program. Couldn't have got it done without his assistance. I said I had a new laptop that I needed to set up at another time as it is a gift for my wife. He said if I had any trouble just call back. Very professional and courteous.

Gary was awesome! He was very friendly, knowledgeable and made renewing our account effortless. We are very pleased with Total Defense customer service and software for all of our security needs. We will definitely recommend Total Defense security software to everyone we know. Thank you!

Taylor was super duper patient and extremely helpful. I didn't have to do a thing but sit back and let him do his magic with installing the software. I did not have to wait on hold to speak with anyone. I was pushed right through to someone friendly and knowledgeable.

The help I got was more than I expected from Gary. He was thorough and friendly. He knew exactly what to do and made it easy for me. I had been trying for over an hour before I broke down and called him for help. Thank you.

My experience was as smooth as silk. I was very happy with the service and also the young man's personality was friendly and very professional. I would highly recommend Total Defense to my family and friends in the event that they need computer security. I will certainly reach out again if I need assistance again. Thanks Total Defense for having such great professional workers.

Loading? Long time, why? - Excellent service and issue was fixed in minutes. Thanks. Glad I saved the phone number. Thanks to Lori and Taylor. How do I fix this next November? But glad you're available when I called. Somehow I was disconnected from Lori, but I called back.

I had Carlos enter my computer and install Total Defense for me. He was very helpful and professional... Carlos had the patience of a saint and answered all of my questions. I will recommend Total Defense to a friend... Thanks.

When I upgraded my product in August, I never installed the newer version, thinking it was done automatically. When I realized my mistake, I called in for support. Your rep Gary was able to fix the problem fast. He uninstalled my old product and installed the correct one and now I am finally using what I purchased. I am very happy with the service I received and will be sure to tell others.

Thanks to Daniel who provided manual assistance by Remote Control to update my Total Defense Software. He even provided a follow-up call to ensure all was functioning properly after the installation. Thanks again Daniel! You were kind, professional and patient.

I spoke with Taylor ** and he took over my computer, made some changes and assured me everything looked ok. Was very pleased with his help with this matter. He was very personable and made me feel he understood my concerns on this issue.

I called because I was having issues with my paid protection and Mr. Taylor ** assisted me. From the start Taylor was very polite and professional and all the way to the end. All I can say is that as long as Total Defense has IT persons as Taylor, I will continue using your services and I will not hesitate in recommending Total Defense to my family and friends. Thank you Taylor, it was a pleasure!

WOW!!! What a professional and knowledgeable computer specialist!!!! Dan took the time to help me with un-installing unwanted anti-virus program and installing your new program... was very patient and pleasant with this computer dinosaur ie, me, and his time and expertise was very much appreciated. Your company is well-represented by Dan and will definitely recommend you to my fellow dinosaurs.

When trying to do a tune up, program wanted me to purchase the software when subscription did not end until April 2019. Gary helped me walked thru program to get around problem. It took some time but he patiently worked with me.

Your PC Tune-up had stalled at opening last night. Secondly, the defragging exercise was not working. When I called this morning, Dan ** helped me to correct both items. Thanks, Dan, for your help. When my account time period runs out on 12/23/18, I will be renewing the account.

Very pleased how I was treated by Gary, I am a long time customer. He gave me a good price for my coverage. I have recommended your company to my friends and told them of your good service and good tech support.

No waiting on hold. Talked to a live person, reviewed my problem and send me an email with a link to repair my problem. Great service. I had to uninstall and reinstall but the links provided took care of everything.

I called to confirm my rebate was received. Due to the fact when checking on the rebate site, it stated, pending receipt of rebate documentation. The Customer Serv. Rep Gary, who assisted me was very pleasant and provided me with the necessary information.

I spoke to Gary in customer service who was excellent! He was quick and efficient. I have always had a great experience with the customer service team. They answer the calls quickly, are friendly, knowledgeable and willing to help. I would recommend this company and their products. I will continue to do business with them happily!

I feel so happy with the person who spoke with me. He was very professional. I bought this Total Defense at BrandsMart. Please let me know when you think that I going to receive my rebate with my refund.

Tech rep was very knowledgeable and easy to understand. Went beyond the present issue and checked my PC for any obvious threat, finding none. His assistance is and was deeply appreciated!! My subscription automatically renews in December and I'm happy it will!

Gary was excellent! He was customer focused. He made sure that the issue was solved the same day and followed up with e-mails. He took the initiate and time to diagnose and bring call to successful conclusion. Great job to Gary!

Gary was a great help in my renewal question for 2019. Thank you for your assistance and knowledge and professional working relational experience. His knowledge of Total Defense product and renewal guidelines was great. Thank you once again, Gary, for your advice.

Excellent result. Agent was professional and took care of the problem rapidly. My call was answered quickly. He was very patient guiding me through accessing him on the computer. He answered all my questioned. I would recommend your service to anyone.

I had issues downloading the software and I was fortunate to speak to Gary and all my issues were resolved. Gary is great at explaining each step in the process and really knows the product. He was patient and very pleasant to talk to. I wish every person I worked with in technical support was like Gary. He is exceptional.

Solved all the Security issues, took control of the computer and found the programs that were put on by others. He removed the programs that were meant to harm me. Taylor was was quick and very efficient. Glad he was on my team.

Spectacular experience; spectacular software. Very knowledgeable customer service. An amazing experience to see a team committed to perfection. Lots of fun to use their spectacular software and see what it does to the computer -- since after all you want results. Amazing.

Taylor did a great job helping me! Also helped me with my cell phone. I was totally confused hooking up Total Defense to my cell phone. The service was great. He explained every step to me hooking up both my computer and cell phone.

I was having trouble giving Total Defense all the information they needed for rebate. Gary was kind enough to give the help I needed. Since I am in my 80's I find it difficult to follow all the instructions by keeping all the numbers straight.

Activating unlimited internet security on computer - I spoke to Taylor and he walked me through the process. I had previously purchased the product which does not expire until 11/19 and when it asked me to activate 30 day trial I was afraid that I had downloaded the incorrect product. He assured me that I had not had stayed on the phone until I had completed the setup. He is a great asset to Total Defense!

Your rep Gary was extremely skilled in getting the Total Defense software installed on my new PC. I purchased this from PC Richards. I did not realize how hard this could be. I am very grateful that your support staff is so knowledgeable and kind to people like me who don't know much about computers.

The customer service team has always been extremely helpful. I’m going on my second year with Total Defense and will recommend to friends and family as I have already done so. Gary was the last representative I spoke to and made my experience seamless and effective. Thank you.

Needed help getting rid of a malicious program that invaded my computer. Called Total Defense for technical help and was assisted by Taylor ** who was great in guiding me through the steps needed to get rid of that invasion and back to my programs.

Very friendly, quick, knowledgeable service. He worked swiftly and told me step by step what he was doing then started working on my PC... and said he would give me a call back when he was done. Thank you for your service.

The gentleman that I spoke to was very helpful and explained everything that I was concerned about. He was extremely respectful and definitely an asset to your company. Thank you for the very positive experience that I had.

I had trouble updating my anti-virus on my mobile phone. I called the Customer Helpline, and Gary ** helped me right away. He knew exactly what to do, and was both fast and friendly. It was great to speak to a knowledgeable person such as Gary.

I needed help and it was done easily with Taylor's help. He stayed online and took remote control to help with the reinstallation. Very happy with your company, I've always received the help I've needed. The only problem is I'm in Western Australia and contacting you guys means having to get up really early or staying up really late. all in all, all good.

The service was very good and for the time they spent it was well worth the price paid. I have used this service on other computers in the past and would recommend this software to friends at any time in the future.

I got a pop up from Microsoft saying that I had to call them (**) to fix it or I would be reported for having pornographic items on my IP address. I started to comply but called Total Defense. Taylor ** immediately assured me not to panic and that it was a scam. He helped me install my Total Defense software that I thought I had already downloaded upon purchase. Everything is fine. Thank you!!!

It was a nice experience to talk with Gary, customer service rep. at Total. He was able to give me a super deal for another year as we are seniors and on a set income. He was courteous and very helpful.

I was very pleased with Daniel's patience, expertise and resolution of my issue. It took a few tries to get into my account, but between the two of us, he was able to do it. I don't know what else to write except that I'm happy the program got transferred to my new computer.

Good man Taylor went smooth. Very professional. Most helpful. Walked through it ok, explained how the service worked and would be billed again in one year but I would recommend it to my friend. I bought this from Conns Appliance Shreveport LA.

Mr. ** was very efficient and I am very happy with his work. He has done an excellent in making me feel confident knowing that my computer is safe. Now all I need is to explore the rest of my computer because I am a new owner am and I must learn to use this responsible.

The experience at Conn's was wonderful, the salesman Jean was great. He answered all my questions with precision and knowledge. The technical support at Total Defense was awesome. Had a hiccup with the installation but the technical support rep was right on top of it right away. Was a great customer service experience.

Taylor was very helpful and knowledgeable in answering all of our questions. He made it easy for us to add Total Defense to our new computer. It is always nice to be able to the tech support with any questions we have and have our problems solved.

My experience was pleasant and quickly done. Received discount for my Total Defense protection. I will surely recommend this service to others looking for coverage for their devices. I have enjoyed using Total Defense in the past. Reformative information on updating etc.

Gary was so helpful! He assisted me with renewing my Unlimited subscription. Then he uninstalled my old subscription and installed the new one I renewed in no time. I am going to recommend Total Defense to my friends and family based on the great support I receive.

Taylor recognised my issue immediately, and quickly fixed it remotely, meaning I was able to keep working on my PC while he dealt with it. He was very helpful, and was friendly & helpful. Thanks Taylor, and the rest of the TD team. I've been a customer since 2009, and this is why!

Helped with computer to get Total Defense on the computer, I would tell every one you all are good to help with any computer. You all are better the rest of the security because at least you take your time with your customers.

Installed anti virus for me. Appreciated the service. I had tried to install it myself a couple weeks ago, but somehow it failed. I had trouble with wifi for my printer a week or so ago, but that has been fixed also.

Gary gave me excellent service and help. Very much appreciated. Saved a lot of time. Thanks Gary, spent 1 and 1/2 hours on phone with Mediacom no hookup. Gary did it in 15 minutes. Great job. Total trust in job well done.

I discovered that my Total Defense product, which I have paid for, was no longer installed on my computer. Your tech Gary was very helpful when I called. Not being very good with computers, he was very patient with me and was able to remotely install my software for me. Thanks again Gary!

Renewed product, which had been recommended by an IT person a couple years ago. I am very pleased with the product. It was easy to renew for me as I am limited in my technology skills. The agent I called to verify my order was very professional and informed and courteous.

It was a true PLEASURE working with Gary on activating Total Defense on my new device. He was very knowledgeable and professional on helping me. He made me feel that he really enjoyed helping people as a Custer Service Agent. GREAT JOB Gary. THANKS.

Gary, the agent I reached, was wonderful. He was knowledgeable, efficient, and accurate. A very pleasurable experience. I was able to download the required software seamlessly. Represented your client, Mediacom, extremely well. They could take a lesson from Gary.

Love the simpleness of it and the help of the REAL PERSON was and I was talking to someone I could understand in ENGLISH. Very pleasant. Didn't have to wait very long to get a response... Not too crazy about the music very much but it was more than worth it. Thanks sooo much.

Dan was very helpful. I needed to updated account because my husband passed away in April, & acct. was in his name & credit card. Dan made it very easy to do what was necessary to update. Thanks again, Dan, for your help.

I am an 82 year man and want to thank Talyor for his wonderful customer service and expertise in installing your antivirus protection... I had no idea how to install the program and he assured me that he would do this for me... He is an asset to your company. Thank you.

Gary was Extremely helpful with the renewal process of my anti-virus software! Thank you so much for the great customer service! I would certainly give Gary a raise if I were his boss! I hope to have this kind of service the next time I have to renew!

I had updated an older computer from Windows 8.1 to Windows 10, which caused my PC TuneUp program to disappear. Taylor ** helped me by re-loading the program and stayed on the phone with me until it was done. Great service!

Was receiving threat notices from Window Defender and Dan ** from Total Defense help me solve the problem. He was a big help and feel relieved that my computer is totally secure. Would recommend Total Defense highly for anyone looking for computer security.

My experience with the renewal of PC Tune-Up went very very well. My phone conversation with Gary was exceptionally good and as a result I will come back next year. I would definitely recommend your services to my friends and family. Thank again!

I had a question about backing up my data which wasn't being done. I did not realize the back up was included in my subscription to Total Defense. Carlos walked me thru the process and was very patience. I am not proficient with tech. I'm very satisfied with the service provided by Carlos.

My program would say that something would have to be fixed. I would set it up. It would come back to the same problem. To fix this problem Your Tech support was great. I could understand him when he was guiding me thru the computer. Thanks!

My experience with customer service was excellent!! The representative was professional and accurate in his delivery of instructions. He patiently waited for me to grasp the instructions so that I can accurately install your product. Thank you for the professionalism of your company.

I had to suddenly get a new computer. My old one stopped working completely and could not be fixed. I needed help transferring my Total Defense over. Carlos was a great help. He stayed calm and kind through the whole process. Please thank him and God Bless!

Thank you for your help. I appreciate your service. Thank you Taylor ** for good work and I will enjoy my Total Defense service. I will let my friend know that this is a good virus protection service.

I had an online chat with Lori ** for assistance with a new subscription. She was very prompt in responding to my request and she answered all my questions and gave me the help I needed. I am always happy with my online chats with Total Defense and the agents are very helpful. And I am also very happy with the product.

I called first thing in the morning Monday 10-29-18. I spoke to Daniel. I told him I was having trouble with my computer and I couldn't find my Total Defense to run to fix it. He asked me to check a few things I was having a lot of trouble. (I had a stroke and can't remember things. He asked if he could remote help me and I was overjoyed that he could) he lead me through the steps so he could fix my machine. Somehow my total defense was off my computer files. Daniel put it back on for me. I can't express my gratitude he could help me in this way. Thank you Daniel. He also cleaned up a bunch of junk files I had downloaded trying to fix the computer myself. Thank you!!!

I'm not the techie in our household, my husband is. I renewed Total Defense from our desktop and my husband activated Total Defense on his laptop when I gave him the activation key earlier this year. I'm not as technically swift as my husband and have been getting warnings on my desktop WRT the activation key/Total Defense possibly needing to be renewed. I contacted Taylor at the Cust Svc number. Taylor helped me narrow down which email address we renewed under (we use multiple!) and confirmed that we were covered. Taylor took remote control of my desktop and plugged the activation key where it was required, made everything kosher so I won't see the warning message anymore and the desktop is secure. Thanks for your help with the not-so-techie member of our household (me!), Taylor.

I had laptop serviced and your program was uninstalled. After calling 3 times and speaking to 3 persons; finally Mr. Taylor ** was able to help me. You have a great product and service. Thank you Taylor for your help time and patience.

Needed help for new Mastercard account to renew my account. Very helpful. He also ask if I needed additional help on any other questions on my account, he took all the information over the phone since I am not that good with the computer.

I am happy with the service I received. The gentleman answered all my questions and addressed my concerns. Thank you for your help. I will recommend the product the others. The only thing negative is that I wish I could pay in Canadian funds. Other than that no complaints.

Total Defense continues to be number one in service and Gary from tech support was very professional and prompt with my call. I haven't had anything but good experience using the Total Defense software. I recommend this software to anyone.

Renewal was handled professionally and quickly. Rep was very helpful and walked me through installation. I tried to renew online but was not able to do so. My call was answered quickly and I did not have to go through a lot of voice instructions.

Dan was great, I really appreciate him getting my computer back and working correctly again. I had no clue on how to get this back up and running. The Total Defense renewal went through yesterday. I thought that may have something to do with the computer problem but it did not. Again he was very helpful and appreciated.

I had tried for several hours to download your software. The more I tried the deeper the hole was getting. I called support and got Gary. He did in minutes what I could not do in hours. Gary is a true asset to your company.

Taylor ** provided excellent support in setting up my Total Defense system on a new computer. He was clear in his instructions and made the process simple. He also described the way the system would function on the computer in simple understandable fashion. He did a quick team session on my computer to check the download and could not have been more helpful.

I was having trouble sending emails until I spoke with your technical support Daniel **. He was very helpful and professional and I'm so happy with his patience and his wisdom. I am very satisfied with his service and glad to be a member of Total Defense. Thank you again!!!

Taylor was very nice and respectful and very helpful and fast. I Thank you very much for your help and quick response. I will recommend Total Defense to my friends and family. I also will from now on keep Total Defense on my phones and computers. Thank you again and have a blessed evening.

Hi, it was a snap for Dan!! He was very friendly, knowledgeable and very helpful. I appreciate that. Have a nice day and Thanks for explaining to me about the package that I renewed. He was precise and to the job!

Excellent customer service. Tyler was very fast and friendly. If I ever call again he would be the one I would request to speak to. Awesome job Tyler. Would definitely recommend this program to future friends and family. Once again thanks for awesome customer service.

When I renewed my product, I installed the wrong version and was unable to add my activation code. It said it was the wrong product. Your tech Gary was able to fix the problem fast. He installed the correct product and now I am very happy. Great support from your team!

Thanks!

Total Defense customer service and support is excellent. I called with a problem today and their response was immediate. Representative Taylor ** courteously, professionally and with great expertise examined the problem and corrected it very quickly. As a senior citizen I greatly appreciate this type of service. I would highly recommend the Total Defense product.

I was very grateful for Gary's help. He went above and beyond to help me out. I'm recommending Total Defense to all my coworkers. Thank you again Gary. I'm looking forward to use the Total Defense security. I haven't had good luck with previous protection companies. Thanks.

My computer has two browsers Google & Firefox. The extensions from Firefox has prevented Google Home page being presented. Dan reset it and it's working better. Dan was very helpful with resetting my Google page. Thank You.

I had no idea on what to do and Gary helped me with much patience. I am very grateful and impress with how he came in my home without him being here physically and just worked his magic!!! Thank you a lot Gary I honestly can say... I COULD NOT HAVE DONE IT WITHOUT YOU!! Thanks again.

Gary was very helpful and very professional. He answered all my questions and helped me get my subscription activated very quickly. He assured me that I would have total protection 100% and I'm glad that my new computer will be safe and secure with no worries. Thank you Gary!

I'm very thankful for the service. I appreciate Carlos service with the installation. I could have done it but I wasn't sure and he help me entirely with the installation and the rebate. Very professional and also spoke Spanish which helped me a lot. Thank you!

My sister had a problem downloading your product. Called the support desk and Taylor ** was able to take care of the problem right away. He was very polite on the phone and gave her a callback. Thank you.

Carlos today helped me with my Total Defense installation on my computer. He remoted in the computer and did everything for me. Explained the software and help me claim my rebate as well. He always followed up with me and very professional. Thank you!

I was asking regarding my account, the product is not being used for a while and I am thinking of discontinuing the service but instead gave me a 50% off for this year, to give me a peace of mind. I am going to continue this product.

Website was not responding when I tried to renew PC TuneUp, so I called the consumer helpline - Daniel ** answered the call, took my information and renewed my PC TuneUp in a matter of minutes. Great service - friendly and efficient.

Taylor was knowledgeable, friendly and easy to work with. I got my Total Defense subscription renewed easily and he helped me download the current version seamlessly. This is exactly how I imagined the renewal should go!

Dan was helpful and he kept his word. When he told me he would call me back he did. He also guided me throughout the process of renewing my plan. He went step by step which I am thankful for. I would tell my kids to call that and switch to Total Defense. It is very good product.

Activate Ultimate Total Defense on my Computer - Technical support was professional and courteous. He went right to my problem and got my Total Defense activated and running in less than a minute. Great that your employee is so great. I am not a great problem solver when it comes to computers and software and so happy with his technical expertise.

Excellent help from Gary ** on assisting me with the online renewal update. As a non-tech savvy senior citizen it great to be able to call a live onshore tech to help with this simple request from your side. I always recommend your product and will continue. Even from the young technician friend that we have that has helped with setups of new devices, he was impressed with the Total Defense system as well. Thanks so much again for help this year.

I had purchased Total Defense online, but did not know I had to install it. Taylor did this for me, quickly and was very patient with me. He did this through team viewer. I watched as he did this, but I still don't know if I could do it next time.

I had a software problem with my purchase of Total Defense. I sent an email. They responded quickly. I also called. No waiting or holding for a long time. I was assisted by Daniel who was very professional and Helpful. Thank you.

I had to get a new computer and had to re-load my antivirus. Since I'm not a computer tech, I'm not good at downloads, but your company rep. was great in helping me get this job done. The surprising thing was there was no wait time, support picked up on the first call with no wait time. I'm impressed!!! Will continue to use Total Defense and will recommend it to my friends.

I had the pleasure of being assisted by Carlos **. His high level of professionalism was truly appreciated. I had several questions and he maintained some of the best phone presence I've experienced in a very long time. His patience and manner in which he handled my call was outstanding. Carlos is truly an asset to your company.

Great help. Would recommend to a friend. Taylor was very kind and respectful. Was easy to follow. Helpful. Love his name lol. Would call back again if I had a problem with the upmost confidence I would be treated right and helped to the fullest.

Gary provided great service. He was able to help me purchase my new Ultimate subscription. Then he uninstalled my old sub and installed the new one for me. I am very happy with his support. I would recommend Total Defense to my friends and family.

Very satisfied. Would highly recommend it to all my friends. My computer is running much faster. I know I can dial the phone number given and talk to a live person to solve and problem I may have. Thanks Total Defense.

Taylor **, This young man was exceptionally kind and helpful with my billing problem. He (Taylor) went far beyond what normally would be expected of a problem solver in my case. Many kudos to him and the team that worked with me!! WAY TO GO TAYOLR!!!

Taylor was very professional as well as friendly. He did not question that I did receive a promotional offer but had closed the tab before subscribing and went above and beyond to make sure that I received that price for the renewal of your services. Will definitely be recommending your company to friends and family. Thanks!

As reported earlier on Facebook Total Defense Tech Support package was purchased from & installed by Staples tech support July, 2018. Product has worked fine: Recently had a minor problem that was completely resolved by Gary at Total Defense Support via remote access service. Service was successfully completed by Gary in a most prompt, courteous, & professional manner.

It was a pleasure to deal with Taylor. He was very clear with answering my questions and explaining. Taylor was also very patient and at the same time friendly. I would recommend Total Defense to my friends. Once again, thank you for your help and assistance.

Very appreciative of the assistance Taylor gave me to renew my protection plan. I am not very good on the computer, and was having trouble getting the renewal on my desktop computer. Thank you so much Taylor. I will no doubt use your protection again when it's time to renew it again.

Gary was AWESOME!!! He helped me to do everything needed. He was very patient, knowledgeable and friendly. Gary took time to make sure I was assisted in every way. Gary made sure everything was working and I was satisfied. Thanks Gary!!!

Your Service Representative, Dan was exceedingly helpful in assisting me in verifying that I had successfully completed the Renewal process. I informed Dan that your Total Defense security procedures has given me more confidence that my computer is safe than any other security program I have utilized.

Taylor was very helpful and knowledgeable. He fixed my Total Defense and renewed my subscription. He went above and beyond helping me. Very nice and efficient. I would and have recommended Total Defense to many friends and family and will continue too.

After spending close to a week wading thru ways to get back into my gmail account I determined it was a hacking problem. Contacted Total defense and Cicel ** patiently walked me through the process to get back my gmail and Google browser. I am 85 and marginally computer literate. This was the second time I have called Total Defense and they came thru quickly, patiently and effectively.

I called your customer support number yesterday to seek some clarification on my renewal. I've been a customer for several years but this was my first call/contact. I was so impressed with the gentleman who answered my call, Gary **, that I felt I must share my experience. He answered with the most welcoming, kind voice, I felt I could see his smile through the ethers, he listened carefully to my question, pulled up my account and answered my questions quickly, clearly. I was so pleased with his response, his kindness and hint of wit which I so appreciated.

The gentlemen was very thorough, and very helpful. I would never have been able to do this without his help. Thank you. I would highly recommend Total Defense to everyone. My wife had tried to do this via the computer but did not succeed and the gentleman on the phone helped tremendously.

When calling Total Defense on October 4, 2018 to renew my subscription, I was very satisfied. The gentleman that assisted me was very nice and did an outstanding job. I give him 5 stars and recommend your company to my friends. Thank you.

Mr. ** was extremely patient and knowledgeable with helping me (as a senior not being computer savvy). Very soothing voice. I appreciate how he installed the Total Defense software. I would highly recommend Total Defense to other people and to ask for Mr. ** to help them.

Gary was very helpful in resolving my problem. He was courteous and very professional. Phone was answered quickly and my problem was resolved to my satisfaction. I was given easy to follow instructions on how to reload Total Defense and unload MacAfee.

I was having a problem with downloading Total Defense, and Carlos took over and worked on it for me. He was very friendly and explained what he was doing for me. If I were to have problems in the future I hope he would be the person I contact.

Unlimited from PC Richard - Technician was very professional and knowledgeable of my request. His actions were good enough to resolve the issue and get my product installed. I am very satisfied with the service provided by Gary. I would recommend Total Defense to my friends and family.

I received premium from Aarons. When I tried to install it, I received an error 1168. I called for support to help with my problem. Gary was able to help me fix it and install the premium. He was very polite and helpful. I am very happy so far.

Taylor ** was great, and he was fast, very nice. I will always use Total Defense because of the way he just handle my case, so this is my go to for life. I only had my Laptop for six months and a year of Total Defense and it just stopped working so thank you again for your help. I am very pleased.

New anti virus would not install - So quick and friendly! Amazing too, so nice and very helpful. Less than 20 minutes, Taylor was very professional. Did not have to wait on hold at all. Quick and painless for me. It is nice to have such helpful techs at touch of the phone.

My Total Defense would not fix the problem when I click on "fix now". I called for help and Gary was able to fix my problem and also remove old anti-virus products I no longer use in my pc. I am very happy with the support and I will tell my family and friends about total defense.

I bought my subscription from Conn's for my computer and the service today was excellent. The representative knew what he was doing, was very knowledgeable with the software and explained the product from top to bottom. Thank you for everything, I feel safe with your security.

Gary was very helpful. My phone died and he continued on with the assist connection and solved the problem. Was able to reconnect and verify the solution. Very professional! I was surprised that I got him back on the second call.

Excellent service. Polite and very efficient. Job was well done in sufficient time. I would strongly recommend this to all my friends and I look forward to doing business with Total Defense in the future. I could not of used a better business to help me with my computer needs. Mr. ** went above the call of duty to address my needs.

I'm sorry I did not retain the order number but my tech was a gentleman named Taylor. He was totally helpful and friendly. My problem was solved and I am happy with my product It was a pleasant experience and he seemed pretty savvy.

My computer was taken over by someone controlling my mouse. I called Total Defense and the problem was taken care of promptly ans professionally. Thank you very much for the great service. I appreciate the way in which the matter was handled in a polite way.

Twice I have had the pleasure of speaking to Gary getting the help I needed with my computer Security System. Both times he was courteous and very patient with me while solving my problems. Gary is a good "problem solver" and really knows what he is doing, which is a rarity. He is a real asset to your company.

I was pleasantly surprised when my call was answered quickly and was kindly greeted by Tyler. He politely offered me assistance and gladly walked me through the product features. I appreciate his willingness to answer my questions and maximizing my subscription. I've been a customer for years and have never had the need to call so I do appreciate the kind and genuine service. I like the new dashboard too. Easy to navigate through.

Carlos did a very good job he was very attentive. He called us back every time he needed to interact with the computer and also kept us very informed about what he was doing. His service was greatly appreciated and we are very happy with everything working on the computer now. Thank you so much.

Daniel was warm, friendly and courteous. I am computer illiterate and he walked me through everything. He was so patient, helpful and laughed at my silly jokes. I think if companies had more workers like him everyone would be happier. Thank you.

I called to get some help with my laptop because for some reason I really didn`t know what I was doing. Gary was the guy to answer my call and he saved the day because now my lap is protected. Thanks a million.

Contacted your Rep. Dan, explained message received and that I was unable to correct the problem. He took over my computer and corrected the issue. He was very knowledgeable and extremely helpful. Thanking him, I would not be able take care of this without his help.

Hi there - just wanted to say we had a popup Bit Defender blocker that would not allow us to install Total Defense onto our computer. I worked with an account rep. who was awesome, polite and knowledgeable and he installed it for me. Thanks so much for the great customer service.

After struggling with the installation of this service and speaking with several of the customer service representatives I walked away from the process for several days. This morning Sept. 26 I again started to try and install this wonderful looking service. I called the customer service line and to my great surprise I got a tremendously experienced representative. He was very friendly and very professional all at the same time. I explained my concern and he apologized for my difficulties with the installation. He was very precise with the instructions on how to go from start and get my system set up. Within less than 10 minutes we had the system up and protecting my desktop system, something that I had been struggling with for two days and nights.

Quick and efficient added a new computer. Setup was easy and simple over very happy. Thanks so much for all your help. The only problem I have is having more words to key in for the review, but it is minor.

He was very professional and made me feel secure and protected after someone tried to hack into my computer. He also helped assist me in getting my phone secured with the app. I'm very happy with this company. Thank you! :)

The service that I was provided today was excellent, very professional and as a person as well. The representative was very generous, was very willing to help me learn the software. He help me with my installation and he installed the new version of Total Defense and it looks great, very easy to navigate. Love the new look of the software, keep up the good work. Thank you Carlos ** for everything.

The gentleman who helped me (D. **) was efficient and courteous. The phone tree and the process was quick and easy. IDing my account was simple and didn't require any overly intrusive requests for info. This is not always the case with both phone trees and with other customer service orgs.

Daniel ** was extremely helpful in responding to my original request. After taking control of my computer, he quickly analyzed the problem and took the necessary steps to provide a successful solution. His professionalism and the service he provided were greatly appreciated.

Taylor quickly got the mobile app to open up on remoting in and stayed with me as additional questions arose. Glad to be able to use Total Defense in my cell phone now as I wouldn't trust any of the downloadable apps in the Google play store.

I called about some downloading issues I was having on my new laptop. The customer service was great! My issues were resolved. If I ever have problems in the future I will not hesitate to give them a call, they are very helpful. Thank you so much for taking the time to fix my downloading and installation issues.

Hell of a nice guy, especially for putting up with a dumb carpenter who is pretending to be a computer expert! It is good to know there is a still a company that provides tech support in a positive manner and doesn't make we customers feel like dopes. Kudos to Gary.

Gary was excellent! He got me installed right away and he called me back when he said that he would. I am looking forward to using Total Defense for many years to come if the service is this good. I will tell my friends and family to use Total Defense!

Mr. Carlos was great with me. He explain all the process and I can resolved all my problems with the installation inter net security and the revated. Carlos explain to me very fast and didactic; with his help everything was easy and understanding. Thanks Carlos!

I thought I was in my Amazon web page trying to hook up my amazon fire stick so I called for help to install it but it got to suspicious and they told me all kinds of things my computer was hacked, but then I realized and called you guys and Total Defense fixed everything.

Gary was very helpful and solved my problem very fast and efficiently. The steps he gave me were very easy and precise. It was an overall great and quick experience. I look forward to calling again. This is my first time using this company's products and I'm loving it so far.

Troy, was so very helpful to me. My computer had lots of issues that I didn't know about. I explained it to him much as I could, and he got the job done. Now I'm up and running very smooth, thank you so much.