Total Defense Reviews

Possibility that I have finally found an anti virus firm that I can deal with permanently in the future.

Great job and very professional. He made sure all was running well and found the time to say thank you. I would like to have this tech handle all my issues in the future. Please add my name to recommend a senior award to this technician.

The above "Pop up" was next to impossible for me to eliminate and to make it worse it would not allow use of my go to browser. The technician immediately dealt with and eliminated the problem and also went thru system to clean up any other issues. His service was excellent and was extremely helpful to have his service available.

Thank you again Gary! Gary is very good at his job. He was very patient with me. Your company is very lucky to have someone like him working for you. He made the whole process so easy. He spoke clearly at all times where I understood everything he was explaining to me.

I got excellent service and help from your tech Gary. I greatly appreciate the time spent explaining the product. He made me feel very comfortable. He is an excellent and valuable member of your team. I will highly recommend Total Defense to my friends.

I had a great experience with the Total Defense support team. My wife purchased a new laptop from Aaron's and it came with Total Defense Premium protection. We tried to install the software but were having no luck. Your rep Gary was able to help us install the software on our laptop. He was very nice and patient with us. Thank you again for your help.

Mr. ** did a great job helping me with my security, I was having difficulties having it installed and once we got on the line, he told me not to worry about it that he will have it done for me and he fully installed it for me. Very professional and polite, thank you!

About my renewal. Mr. Daniel ** was great. Keep it up. He answered my questions and I got the help I needed. Your product makes my computer safe and makes it run like it was new. The price was very reasonable. My billing information went through very fast. I look forward to keeping this product. Thank You!

The support and assistance was perfect. They offer me a remote session, to solve a problem during the installation. The Customer support Specialists are very helpful and fast. I will use Total Defense the next time for sure. Thanks for your help.

I am a new Total Defense customer. I purchased my software from Aaron's. I am very impressed with the support that I received. I was trying to install my software and having no luck. I called in for help and Gary was able to remove the McAfee on my PC and install the Premium software for me. What great service you guys provide.

The assistance I received from technician was the best ever. I was assisted until the entire activation process was complete. The courtesy was exceptional. I will feel comfortable in contacting support in the future. Hopefully my computer protection will be as well.

I would absolutely recommend this. Each time I have had to contact Total Defense for customer support they have been very helpful, cordial and polite. I have always been able to have my issue resolved expediently and the instructions have been very easy to follow. The service is greatly appreciated.

I was helped by Gary. He was very patient and installed my Unlimited software. I was not sure which software I had since I also had Premium at one time. Gary was able to figure out which one was my current software and then installed it on my PC. I would recommend Total Defense to my friends and family.

I had to have my motherboard replaced by PC Richard. After I got my computer back, I no longer had any protection on my PC. I called for help and your rep Gary was extremely patient and helpful. He reinstalled my Total Defense software in no time and now I am fully protected. You guys have great service and support.

Carlos did a wonderful job and was very well manner and extremely helpful. I had call twice before anyone would help me, but when I talked to Carlos, he was very eager to help me and fix the problem for me in a matter of minutes. He should get a raise.

Taylor was professional in his analysis of the issue and quick to resolve the same so that the program was successfully installed. I suggest that existing customers be advised that the protection period runs from purchase date not installation date as I purchased program well in advance of expiration of existing program only to find out that I shorted myself about 60 of protection by doing so.

I am very pleased! Dan ** had this done in less than 5 minutes! I tried to do it and I couldn't figure it out! Thank you so much Dan for your help! That is why you do what you do and I just sit here play! Thank you again!

I called to renew my Total Defense Unlimited Internet Security and to also, request that my Credit did not remain on file. I want to notified via email to renew my subscription. I would like inform, that Gary ** (Total Defense) was very helpful and very professional. I appreciate not have to repeat myself. Being able to communicate with someone clearly. I also, liked that email notification regarding the charge, the confirmation and the credit confirmation. Thank you.

Your employee TAYLOR ** is the best customer service/technician I have ever experienced in my life with any company!!! He performs his work with passion diligence commitment and persistence. HE should be commended. I would recommend/prefer HIM to anyone I've ever interacted with HANDS DOWN.

This is the first computer I have owned. I got this computer from Aaron's. I was totally clueless on how to use it, let alone install my Total Defense. I called and your rep Gary was so helpful and patient with me. He took over my computer and in no time installed Total Defense. I would recommend Total Defense to all of my friends and family.

Our lifetime service was expired. The service rep who helped solve the problem was excellent. His name was Taylor **, he was very patient when our computer froze and had to be restarted and was able to remotely access our computer and help us correct the problem.

I renewed my subscription back in March, but I am still receiving messages that I need to renew my Anti-Virus. I call for help and spoke to Gary. He helped my activate my software. He was very courteous and understanding as I am a senior and needed to take my time. Thank you again Gary. I would highly recommend Total Defense.

Gary was great. He addressed all of my issues and truly was a delight. In fact, this is a great product for the price. Cannot go wrong as it covers my entire family. Keep it up. Thanks a lot Total Defense.

Call because having a problem with download of purchase and to renew old subscription. The tech was very helpful and patient solving the problem. He knew just what to do. He walked me through every step to resolve the issue. Very helpful and would recommend to friends and family.

He Helped me to renew my auto subscription when my TD desktop program was indicting my TD security has expired. Someone should fix this. Each year it's the same (bs) problem. Fix it please, fix it please, fix it please.

Great service by Aaron. Very professional and fixed my problem. Updated the security on my computer and was very effiicent. Great job. Will recommended Total Defense to all of friends. I plan on keeping total defense for my computer. Keep up the excellent service and professionalism. Thank You.

I don't know my order number, however the experience was great and he really know what he was talking about and was able to assist me to the fullest. He was very professional and was able to guide me in the direction I needed to go and this took place in a timely fashion.

Service representative was able to assist in resolving problem of downloading new purchase. He was very professional and easy to understand. He requested approval to access my PC to see was preventing me from downloading new program. He answered all my questions and explained what he was doing. The whole process only took several minutes.

Carlos helped me. He took over my computer, uninstalled old Defense and installed new subscription. He was professional and efficient. Took about 15 minutes. Carlos called me back and said all is great and ready to use. Thank You!! Have always been happy with Total Defense and its coverage against viruses.

Daniel ** was very helpful in getting my renewal done, after it would NOT complete when I did it online. I went all the way to billing, entered my CC info, and it asked me for a password.... No idea of any password.

Carlos ** was very helpful and answered all my questions in a way I could understand. He did so in a timely fashion and made sure I understood everything before disconnecting, he also made sure I had no other questions. I really appreciate the guidance and help. Thank you.

Taylor ** was very helpful in guiding me on how to correct my rebate to ensure I received my full rebate in the mail. I was having trouble online so he provided me a second option on how to fix the error that was way less of a hassle and he fixed my problem for me in a 10 minutes phone call eliminating my stress and keeping it short and simple. Very satisfied with Taylor! He was awesome and straight to a solution.

We have had Total Defense on our mobile android devices for almost 3 years, and recently we got messages that our subscription had expired on each device. Dan was very patient and helpful in getting Total Defense activated on our phone, which I had forgotten the pin to access the program.

Loaded module security on one phone but a few days later got a new phone w same #. Had trouble loading on new phone. Daniel emailed once in response to my question. Fix didn't work. Emailed again and he logged into my phone and fixed it all for me. Nicest and fastest technology assistance I have ever gotten. Thanks Total Defense and Daniel.

Rep was very helpful with renewing my order. He explained my options and assisted me in the renewal. Very happy with TD. Will be using then for my security and would recommend them to others for their computer protection.

Excellent customer service and help. No issues at all and resolved it very quickly. Taylor was great and professional. Told me he would take care of everything and called me back and signed me up for another year of service.

Called Total Defense today with problem with activation. Spoke with a guy named Taylor **. He was very helpful in troubleshooting my problem and getting everything straightened out quickly. I have used Total Defense for the last several years and am very happy with their product.

Daniel ** was extremely helpful in the renewal process. I only came to have Total Defense when ADT put it on as part of the package when we purchased our computer. I have not had any issues so I renewed! It blocks all the bad stuff and updates perfectly! Love it!

When I went to run my antivirus, it had vanished from my screen. I called for help, and Carlos ** came on and took care of the problem. He was very courteous and handled the problem professionally. I was impressed with the speed this was handled.

I just talked with Total Defense support. I had to reset my computer, and when it was done my Total Defense was gone. Gary took control of my computer and installed TD and got it up and running in no time. He was very knowledgeable and knew just what to do. Thank you so much Gary for protecting my computer. If I ever need to call TD again I will ask for Gary. I highly recommend the company.

Account issue where pop up for expiration noted on log in in spite of recent renewal. Contacted customer service/support and Taylor was very helpful at resolving account activation issue. While would be better to have not had the pop up to begin with I appreciate his assistance.

Dan **, was a nice man, to the point, efficient, well knowledged. He got back to me very fast, so pleased with his help and personality. Thank you Dan, and Total Defense. Linda. I put my trust in total defense, and would recommend to others. Just another thing done well, without any stress today.

I have never owned a computer before. I got a computer from Aaron's. I was totally clueless on how to use it, let alone install my Total Defense. I called for support and your rep Gary was so helpful. He took over my computer and in no time installed the Total Defense software. Hopefully now I can learn how to use it, but at least I know I am protected.

I didn't know I didn't know what I was doing and he showed me that I had another antivirus that I didn't need and that I was good to go so I am very grateful for his help and I am very happy so far with the product.

The person helping me was very professional. He spent a lot of time with me as I am not computer person. The person's first name was Kevin. I would recommend this product to all my friends. Thank you Kevin... Again "Thank You".

Tech was very professional. Did a great job at finding two threats and removed them. Needs promotion. Apparently I had downloaded two things from the internet that were threats. They were resolved and your tech was fantastic, great and professional job from him.

I've been with Total Defense for many years, the service is provided through my internet provider and it has always protected me from any threats. Recently I've encountered an issue where it started saying I wasn't protected anymore. I called in and spoke with Carlos, he was very polite and courteous. He was able to get into my computer and within minutes everything was back to normal. I'm very grateful for the service I was provided, wonderful job!

I appreciated Carlos ** help. He help me to install Total Defense. I really need the help. I'm very thankfully he did the installation for me because I don't really understand too much English, and he speak Spanish so, I appreciate his help, thank you Carlos.

I had a very good experience with a Total Defense Support. The Support I talked to was very nice. He explained everything as he went through each step. I asked him if he could help me get through this correctly, and he did. He was very nice, kind and patient with me.

Taylor was helpful and very quick my problem was solved effectively and quickly. Content with his customer service and knowledge. He was courteous and patient and made the process smooth and easy. Thank you and would definitely recommend Total Defense.

Gary was very friendly, knowledgeable, and professional. The time required to discuss the installation and time to completion was very short. He explained the process and said he'd call me back when the installation was completed. Since this is the first time I've used Total Defense products, it will take some time to know the benefits of this program. Thanks much!

Best customer service ever! I'll recommend Total Defense to all my friends and family. Taylor ** was extremely professional, he have the answer to all my questions. Excellent customer service oriented staff... I appreciate doing business with Total Defense team!

Tech support was fantastic as I was having a challenge downloading the software. Thank you to Carlos! I'm looking forward to installing the other licenses on my other devices to ensure my information is confidential. I have been a Norton Antivirus client in the past.

I had a problem getting my renewal subscription going. I received an email back first thing Monday when they opened and the issue was resolved in a few quick keystrokes. Super friendly customer service agent and very knowledgeable. I would recommend to any one looking for internet security.

The customer service representative, Daniel **, was very helpful with my renewal process at a rate that worked for me. He took the time to walk me through the necessary details on my computer. I'm an older person, so his consideration for my concerns was important to me. Very much appreciated!!! Thanks Dan. Best regards, Vic **.

Hi! I called when my Anti-Virus wouldn't open today. Daniel went into my computer remotely, found it had been uninstalled and so reinstalled it and told me what to do from there. He also checked that I hadn't downloaded any problems (I thought I might have accidentally gotten My Inbox Helper) and cleared the cache. Good Job! Thanks, Daniel!

From the first start of dialing the 800 # I was nervous. This is my very first brand new desktop computer and I wanted to make sure when I was installing your Total Defense Premium Multi-Layered Protection program that I was doing it correct. Gary ** was very helpful. He went step by step with me. He was very courteous and understanding, pleasant. Gary get a A plus for Outstanding customer service from me. Thanks again Gary!

I needed help with my renewing of my antivirus. I called and customer services was very helpful and even installed it for me. I didn't receive my notice to renew so they downloaded it for me while I was on the phone.

Daniel understood what I needed to know. He fixed my problem very fast, took his time to help me fix what I did wrong. I'm giving Daniel An A+++ for his help. I have used this product for 5 years and have not had any problems with it.

I purchased a pc from Aaron's and it came with Total Defense. I was having trouble creating my account and could not create a password. Gary helped me create a password for my account, and he also helped me install the software on my laptop since I am not very good with computers. Thank you for the great service.

I am in my 70, The person who helped me was polite and fast. I have been with you for some time and I am happy with your service. When I call and have a problem there is always someone there to help me. THANK YOU. I love your service..

My computer crashed in late March. Many programs that I had installed were lost including my Total Defense. I reinstalled most of the programs but I wasn't sure how to reinstall my Total Defense. I called their tech dept. The young man was so patient with me as he walked me through the process. I was so thrilled when I saw that Total Defense icon on my desktop screen! I'd also asked him about installing it in my laptop. He said, "Just do the same thing you did with your desktop computer. But if you have problems, just call us." There again, he was so polite. I love The Total Defense Internet Security program. I feel it's the best one around! Thanks.

Whenever I have a problem I call over to Total Defense. They are always very helpful and patient (they need patience with me) and always takes the time no matter how long to fix my problem. I haven't waited for them any length of time on the phone and they are always very pleasant and professional. Love Them.

Thank you Gary for all your help! I had to renew my Total Defense subscription and called in for help. Gary was able to renew my subscription and then he logged into my PC and installed the program. I was very happy with the support and would recommend it to all my friends.

I am thankful for Mr. **, He showed me that there are still good people out there. He was so nice, patient, and kind in helping. I hope from now on I can get Mr. ** to help me, Thanks Bunches once again! Linda **.

For some reason the credit card went through in March but the account did not update and the product was showing expired. The tech was very helpful in getting the issue resolved quickly. I was very surprised and impressed. Will be using Total Defense for many years to come.

I was not able to enter a password to create account to enable me to install the security software. After I reached out for tech support, I was able to resolve this issue. I could not complete this task without the help from your tech support.

When I purchased Premium Internet Security the anti-virus portion would not activate. Mr. ** was very helpful and efficient in activating the program. I am not tech savvy so he was also very patient. I would absolute reccommend Total Defense to a friend.

Gary and I chatted on-line then worked together by phone. He was so patient, helpful, courteous and understanding of my problem and the help I needed. Team Viewer made the process easy for him to navigate my computer and solve the problem quickly and efficiently. I would highly recommend him to anyone needed help!

Daniel ** was wonderful at helping me to renew my subscription for Total Defense! It did a fantastic job, he was pleasant and returned my call promptly as promised! Daniel is a great asset to this company and I commend him on a job well done! Thank you, Daniel.

The representative was very helpful, very polite and easy to understand. Would highly recommend this company. He was very helpful. Completely downloaded my Total Defense and returned my call when done. I didn't understand what to do so he took over and assisted me.

First time user and I already feel comfortable with this product. I tried weekend to activate my account but had issues. When I called in today the tech walked me through getting him to have access to my computer. Once he gained access he went ahead and activated my account. He then saw one issue with a virus and went ahead and quickly fixed it. He was prompted and it only took a couple of minutes. I feel totally comfortable with this product and look forward to further usage. This is better than Mcafee.

I spoke with a young man Taylor. He was so nice & helpful. We just purchased a new Windows 10 system & I was confused about making sure we had your defense system still on our computer. He was courteous & very knowledgeable.

I needed to install my Total Defense on another computer. I had no idea where to begin, so I called for help. I was able to get a rep right away with no waiting. Your rep Gary was the best. He was very patient with me and extremely helpful. I am not very computer savvy. I was completely satisfied with the level of support I received and I would recommend Total Defense to everyone looking for great protection and service.

I have had Total Defense for a while and find their team very helpful. I was having issues completing the download but Taylor was able to help me complete the download. He guided me through the process. \ He detected the problem and targeted it for a successful download. Thank you so much!!

Had an excellent experience. I am a novice. The service was very helpful. It was provided by Mediacom to protect my system. I would recommend it to other users. Or the purchasing of the system to defend against cyber attack.

I contacted Total Defense because I had to verify that you were trying to process a payment with my credit card. My credit card company declined the renewal charges because it was red-flagged. Thanks to your rep, Daniel, all is clear now.

Gary was excellent at resolving my issue and renewing my account and answering my questions and concerns. He was knowledgeable and efficient and I am completely happy with the resolution and Total Defense. He resolved it quickly and followed up with an e-mail making sure everything was ok and gave me his info to reach out to him if I had any further concerns or questions.

I purchased Total Defense Unlimited for 3 years at Conn's. I was having trouble getting the subscription set up and installed. I called the support number provided by Conn's and Gary helped me get my product installed quickly and he called me back when everything was finished.

Daniel Pidgeon was so helpful, I called because I forgot to send my UPC # and he went above and beyond to help me cause I didn't have also my rebate paper to send again so he took care of everything for me. Thank you so much Daniel.

Customer Care and Technical Support Associates are courteous and prompt, thorough, professional and ready to tackle any issue. I am appreciative of the substantive response to my questions. As a discerning adult, I am always careful online, and I feel secure knowing this company strives to provide the very best in computer protection. Overall, I believe this product is a great value.

Very good attention during the phone and life connection. I solve the problem of uninstall a program of other antivirus. I have to do this because my hard disk computer was damage and my technician change windows and uninstall Total Defense antivirus. Thank you very much.

I called technical support and was connected to Taylor. He was very professional and knowledgeable. He made the repair in a very short period of time. A repair of this magnitude would have taken me an hour or more. Please pass along my many thanks for a job well done!!!

He was very friendly, courage and helpful with the issue of my yearly renewal.. And I also love how the customer service representative stay on the phone to help me to resolve my problems. I will encourage anyone to use Total Defense because the very good protection plan for your devices.

Gary was very helpful with installing my software. A 10 out of 10. I highly recommend Total Defense because of the great support I received today. I would recommend Total Defense to all of my friends and family.

Total Defense would not download, message said to contact TD. Dan took care of the problem and called me each time instead of tying up my phone. Excellent customer service!! Customer service is so important and many companies fall short.

I was quite impressed with Mr. Carlos **, he immediately solved my problem. he registered my computer. I paid up for the service. Mr. Carlos ** was polite and concerned about my problem. He also followed up a few days later to make sure everything was okay..

Had been getting notifications on pc that my virus protection was not working. Did live chat with Mark **. After about 15-20 minutes he was able to find the problem and fix. Very appreciative of his time and patience. Total Defense has been very reliable in keeping my PC protected.

Taylor was very helpful and a pleasure to talk to??? All of your employees should be as nice and knowledgeable about your products when customers call. I would definitely ask for him if I have any further inquiries. Thank you so much!!!

I was receiving multiple pop-ups on my screen. It was very frustrating and made it impossible to use the internet. I called for help and Gary was able to connect to my computer. He was very patient with me and he was able to clean up my computer and stop the pop ups from happening. Now I can access the internet again. Thank you for your help!

Dan was so helpful when I called yesterday with my issue. He also taught me how to properly activate my virus protection on my computer. He also gave me his name to follow back up with him the next day to make sure that I was able to activate my product correctly. He provided excellent Customer Service. Thank you for a memorable experience.

I was unable to install the Total Defense automatic renewal on my PC. I called customer service and Taylor ** was very professional and helpful. He logged on remotely to uninstall the previous version and installed the new version. He called me with updates during the process when I needed to reboot and when the installation was completed. My computer is now protected and I greatly appreciate his help!

Unable to accept activation code. Taylor was able to get control and rectify the issue. Many thanks! I have had contact with him in the past and he always does a fine job. I won't ever hesitate to call Total Defense or recommend your excellent product to friends and customers!

I was having trouble installing my new Total Defense Unlimited software. I called for help and your support rep Gary was so helpful and polite. He was able to install my software and now I am all protected. Thank you Total Defense for having people like Gary!

Taylor ** was very helpful. He installed the software on my laptop and desktop. He uninstalled my old virus software on both computers as well. He was very efficient. He did both installations in a timely manor. He was also very polite.

The Ad constantly came up on my screen forcing the internet not to come in. Very happy with my telephone call to your Tech. He was very courteous and patient. Problem so far is solved. Have had your program for many years and never experienced any problem. This was a first. I have a life time contract with you. Thank you.

Taylor ** removed the scammers and tested for problems. He was clear and helpful. I will know what to do if this happens again. We hung up so he could fix the problem, and he called back in 15 minutes once the problem was fixed.

Love Total Defense unlimited security. Appreciate the quick and effective response from Dan **. A happy customer. I have been a Total Defense customer for many years. I run it on two computers and it works well. Hopefully I will remain a satisfied customer for years to come!

My experience was great. Daniel was amazing. I am not much on computers and Daniel helped me out so much. If I ever have any problems again I am hoping that I can work with him. He has excellent skills he deserves a big raise.

The service via telephone was excellent. The representative immediately understood the problem, which was fairly simple, and was able to take steps to resolve it quickly. He was polite and friendly. Also, the call was answered promptly with time on hold.

I could not renew my subscription on line. I use it weekly. The phone was answered promptly with no argument with the computer directing me to my help. Your representative was cheerful and patient listening to me recite my difficulties in renewing on line. Taylor easily connected the remote control of my computer and gave instructions that were easy to follow. That fixed everything! He explained automatic renewal was often denied by American Express. Another card fixed that. Now I have 2 years not worrying about my computer's health.

Your personnel very helpful. Took over computer. Nice. But no difference with Total Defense. Still very, very slow. It has been on for about two hours and is at 1.49 %. Computer is only 6 mo old. I have no idea what else to say. It would be nice is total defense worked properly.

Lori gave me detailed instructions for installing TD on my husbands computer and on my android phone. What is usually a very frustrating experience for me turned out to be a very positive one. I will be happy to recommend TD to people I know in the future. Thanks Lori!!

A problem occurred with payment. This was quickly resolved by your agents. Pity I had to wait up 'til 2300 hours due to time zone. On the plus side your support is in the States not India or the Philippines.

The technician was professional, kind, patient and helped solve my technical problems. I didn't understand the issues from not being able to finish the renewal process. Once I had purchased the renewal package in February of this year everything was handled in a timely manner.

I called Total Defense because I had an issue with my rebate and DANIEL was so friendly, took care of the issue within minutes and made everything so easy for me. When I first got my laptop I called for help installing the program and again the guy was super helpful. Great team, would def recommend.

The technician was very helpful and my problem was resolved promptly. This is a very good program. This is my first time using it and I will recommend it to my friends. He was very polite and friendly. I have called for assistance twice and each time the issue was resolved. I am very satisfied with the product.

I wasn't sure about Total Defense but thought I would give it a try. Three times I had problems beyond my knowledge. Each time I was helped by a Technician who was extremely patient and resolved my problem. I would have taken it to a shop for $100 each time. Haven't had any viruses and did my own tuneup. Well worth the money.

The two guys that helped me set up the Total Defense on my computer was very nice, had patience with me because I did not know what the heck I was doing and they very good at what they do. They need a raise. Would you please just think about it. Yall be blessed.

Taylor was able to help me in seconds. A few clicks here and there and my renewal was back in business. He was able to use the team viewer and see exactly what the problem was. Checked and tested ok. Thank you Taylor.

Had an issue with the Auto-renew option, but I phoned Total Defense and Daniel sorted everything out, taking remote control of my desktop and uninstalling the old version and installing the new. The only improvement I'd recommend is extending the support hours. I'm based in Australia.

Rep Lori ** - She was so timely. She made my experience so smooth. Even tho I wasn't prepared for the question nor did I have all the necessary information she took her time with me and exercise great patience with me. I greatly appreciate your service. Thank you Lori ** for helping me today.

Computer was locked up. Mr. T. ** was amazing, patient, kind and described everything he was doing. Gave me pointers on a few things, He was courteous. Wish I had this type of customers in all aspects of business. This is the 1st time I've had to call. No wait time on phone. Awesome customer service!

Numerous TD scans of my PC revealed the presence of a Trojan GenericKD 31771018 virus. I tried many scan combinations to no avail and was very concerned. I contacted TD Support by email (Ticket #**) and after a few emails I finally called TD by phone late on Monday night Australian time 18th March and spoke to Lori ** who provided information as related to Outlook likely being the area of my PC where the virus was residing. She was very professional in her assistance and gave me much confidence in that the problem was not catastrophic since TD was scanning and cleaning continuously. All so far so thanks to TD support.

Taylor was great and helped me so much. He fixed both issues I had and helped me get my anti-virus software downloaded. I had issues with my activation code and he was able to come into my computer and fix the issue and get it started.

Taylor helped with processing my renewal that lapsed. He indicated he would call me back in 15 minutes referring to my discount price of 39.99 which popped up on my computer screen. He was very polite and efficient. He called back in the timeframe he indicated.

Taylor was very helpful and understood what I was explaining to him. I just called the Total Defense Rebate number because you can't email them when it says no reply in the email spot. I found that out when I ask my daughter why it didn't go through when I explained my situation with the rebate. That called for a laugh right there cause when you don't know much about computer technology you got to laugh about it. So thank you Taylor for your help. You're a good worker.

The service guy was awesome, very helpful and informant. Would give more than five stars if I could. Will recommend to all my friends and family. Was willing to take the time to explain and show how to do everything step by step.

It was noted I was without virus protection recently even tho I had paid the subscription. I called your number and Gary was very helpful in getting me back on track. He was efficient, and explained the process, keeping in touch by phone as he progressed. I appreciate the ease with which everything was handled. Thank you.

Taylor provided exceptional and friendly customer service. He was professional and knowledgeable. My renewal easier than the online process. I appreciate his ability to make this transaction quick and his ability to answer my questions. I will continue to use your product. Thank You Taylor!

The associate quickly resolved my request to renew my subscription to Total Defense. I choose to have an annual renewal for my subscription to Total Defense rather than an "ever green" option. This is all I have to say in this lengthy description.

Great customer service. Gary exceeded my expectations with kindness, patience and resolutions to my problems. He stayed on the phone walking me through everything I needed to do as I am technologically challenged at times. I appreciate him so much. An asset to your company. Thank you so much Gary.

Recurring message that my computer is not protected. Immediate response to my call by a person was a great plus. Taylor ** uninstalled and reinstalled the product I supposed to have had (total protection) for my computer. Answer was quick, all I had to do was watch him do it.

Transfer one subscription from old computer to new one. Taylor ** was knowledgeable and helpful!! I had a terrible time figuring out how to do that. Taylor got me thru it w/ a minimum of hassle and a LOT of patience!! Taylor used the "Remote" control function of my computer and checked my incompetence. All seemed good.

Great experience with support that was provided. The service provided by your tech was very fast and efficient. He installed the software for me, answered all of my questions, and was able to solve all my issues. The tech was very professional and polite, and made sure I was satisfied with the outcome of our session before he ended the session.

The agent Carlos was very patient, reliable and experimented. He took care of the issue in a highly professional way, I am very pleased with the way he handled the issue. I gave him an A Plus. I will recommend Total Defense to others.

Taylor was very helpful and courteous. It was a pleasure to deal with him over the phone. He took care of my concern in a very professional manner. I will be happy to recommend your product to my friends and colleagues in the future.

Taylor answered his line promptly and was very kind and professional. He didn't waste any time in providing me with the assistance I requested. He spoke clearly and I could actually understand him. I couldn't have got any better service.

Gary and Taylor are true professionals. They are courteous and kind and are extremely knowledgeable. They did not hesitate to take all the time needed to fix my problem. Please acknowledge their talents and compassion for their jobs and the respect they show to your customers.

I was having Error messages coming up each time an update came through my MacBook Pro. Daniel was able to load a new version of Total Defense on my Mac and everything worked well after that. Daniel was easy to talk to, very helpful and efficient. Thanks for your help.

All issues was fixed and resolved with good customer service, Two issues was fixed and explanation from tech on the best was to address any future registrations. Tech was patient and professionally address the installation issues and why I had to different interfaces for two PC's.

I called with questions on renewing my subscription and spoke with Gary **. He was extremely courteous, friendly and helpful. It was a pleasure doing business with him and your company. I plan on recommending your product to all my friends.

Every time I call Total Defense for support I receive great help and assistance. Today I called because I was receiving the fix now message. I spoke to Gary and he was able to remotely fix my problem. He called back when he said he would to let me know it was all finished. Thank you for the great support. One very satisfied customer.

Lori ** was very responsive and helped me to navigate in the right direction for support. Also, Taylor was very helpful in assisting in with downloading and installing my virus protection with Total Defense. I greatly appreciate my experience so far with Total Defense and its representatives. I look forward to enjoying the benefits of virus protection on my devices.

The one thing I really like about this company Total Defense is customer support people like Daniel **. He is so knowledgeable and really help me. I wish more people was like Daniel made me feel good about this company. And now I feel safe about my computer and my other devices are safe. I going to tell all my friend to choose total defense and hope i they get someone like Daniel **. Thank you so much. It's been a pleasure.

Removing a trojan. Dan ** did a great job in helping us. Dan went into the computer and checked to see where the trojan was. Once he found it, he removed it and restored the computer. Kudos to Total Defense and Dan ** for helping us.

I am not a technical person, so when someone is giving me direction, I need clear and slow steps. Taylor was just that his directions were clear "not technical words", I sometimes have to say "what!" Thank you. Will be talking to you in October.

Software was somehow uninstalled and I needed help making sure that the product was installed so I called to speak with your tech who was able to remote install for me. I really appreciated his politeness and his knowledge in resolving the problem in a timely manner. It's nice to be able to contact a US based tech and understand them. I am glad that I chose Total Defense.

I had to reset my computer, and then I realized I lost my Unlimited product. I called for help and Gary was helped me. He was very patient with me which I appreciated since I am not a computer whiz. Now my software has been reinstalled and I am fully protected. Thank you Total Defense for having great people like Gary.

I had a hard time getting it to download and Mr. ** help me a lot. Thank you for your help so much. It took a lot longer when it should of because the computer was uploading update. He was very nice about it and he help me with the other one too.

Outstanding!!! The gentleman took the time and used his experience to teach and coach me through the process. I have been pleased with all aspects of Total Defense for my personal computers and would highly recommend the product for anyone. Thanks.

I was having a problem trying to install my Total Defense protection on my iMac computer. I called Total Defense support and Gary was able to connect to my computer and after a few minutes, my software was successfully installed and now I am protected.

Had very difficult time on first install. When I contacted them they spent most of the day with the install. Seems as if an Antivirus was the problem. Problem was solved. We're good to go for now. Good technical support. Very professional.

I have spoken with Dan twice to correct this problem. The first time, I tried to do it myself, but was unsuccessful. On the second call, Dan fixed the problem remotely. He was very patient and kept me apprised of everything he was doing. I really appreciate his hard work!

Taylor was extremely helpful in navigating the site to get the product ordered and installed. His attitude was great and he was very polite in dealing with all of my questions. I would have no problem asking for support at any time in the future.

Good day! My experience with customer care was great. Carlos was very professional kind and helpful. Most people don't really explain. They just get it done so they can move on to the next call but Carlos let me know exactly what he was doing... I appreciate it. Thanks Carlos!!

The person who handled the installation of this security online for me was very professional and patient as he proceeded. The help I received was worth more than the plan itself. Without this help, I wouldn't use my computer for all it's worth. Very much appreciated. I'll recommend this product in future.

I am a Mediacom customer. I called Total Defense for assistance with installing my software. Gary was very helpful. He connected to my computer and was able to install the software in no time. He also told me how to install it on my tablet. Thank you for the great support.

Taylor ** was great ! He took control, kept me calm and fixed what needed to be fixed. Went over what to click on and what not to click on. Watch out for scam ads or pop up on the side. I will keep up with my updates.Thanks Taylor!

Good Day All! My name is Kenyatta and I recently completed a call concerning a refund for making an additional purchase by mistake. I made a mistake also with the young man's name and said his name is 'Tyler' and I have learned that his name is Taylor! I am sorry Taylor because I do not like my name to be mispronounced! I won't forget you because that is my child's name too! I connected with him at approximately 10:35 a.m today. I do not normally take time out to do surveys. However, when someone has done a well or exceptional job I try to tell them or the subordinate at the time. Surveys take time that I do not want to commit to; and I do not usually complete them. I want to take the time to say that Good and Solid Customer Service to the people these days is few, far, and in between; and even sometimes slim to none!

I was unable to run my Total Defense software so called for technical assistance. Carlos who answered my call quickly pinpointed the problem and was able to resolve it. He was efficient and very helpful. He seemed very knowledgeable and helped update my Total Defense software. He was pleasant and friendly during the process. Great job! Thank you!

The customer support advisor was very knowledgeable and was able to assist and downloading my new Total Defense Protection product and was also helpful with my rebate process. I was offered the Total Defense Protection by the retailer that sold me my all in one computer and so with hopes that it has great protection for my computer.

I was having issues installing my TD Internet Security, because some of the programs on my PC might interact with TD's security. Taylor assisted me in getting the offensive programs uninstalled and getting TD Internet Security installed on my PC. He was very helpful, friendly, knowledgeable and courteous. Great customer service!

Gary was very helpful in my renewal process. He had helped me a year ago, and remembered me. He had two ways to address my needs. I chose the approach that was easiest for him to process. Thanks very much!!

Technical support man (Carlos) was very knowledgeable and did an excellent job in reinstalling my Total Defense software after my computer crashed and had to do a "Recovery and Reinstall". Thanks again to Carlos for the excellent job he did!

Was prompted to upgrade to more up to date product last night and for some reason it did not take. I was not sure if I did some thing wrong so called in this am and Dan ** checked everything remotely and completed all that was missing on the upgrade that somehow did not complete. All is well now and I am so thankful.. thanks so much to Dan who did a great job!!! I do not see any order number on any of the emails I have.

I received an email stating I sent a copy in of receipt to receive rebate. Spoke to Taylor who allowed me to send picture and process. He was very helpful and with the process to make it easier for me to get my rebate.

Thank you Total Defense support and especially Gary who helped me with my Premium install. The product was installed but not activated. Gary was able to connect to my computer and activate my subscription. I will tell all of my friends and family to use Total Defense.

Update and renewal was handled very professionally and in a timely manner. There was some kind of problem with the renewal to start with (probably due to a new credit card) but it was solved and the computer was updated. I have been with you guys for years and am completely satisfied.

It is not every day that I come across someone who shows the courtesy and insight that he did. Thank you Daniel!

We had accidentally taken out three subscriptions instead of two. I had issues getting all machines onto the correct subscription. Everyone was very patient and helpful and Taylor finally sorted it out in a very friendly and kind manner. I would highly recommend your help centre and program to any of my friends.

I wish to compliment Total Defense for the quality of your product and customer service. I have used Total Defense for a number of years on two different computers and have now installed it on a new one. It is easy to install. When I have had problems due to software conflicts the staff have quickly and smoothly fixed the issues. Your customer service is the most important reason I continue updating the program. It has, to the best of my knowledge prevented infections and has not slowed down the operation.

I spoke with Tylor. He was amazing and had me working in mins. He is one of the best customer service people I've spoken to in many year. Great Job! I brought a new computer yesterday and had trouble downloading and working with the computer because I've been using a laptop so using the shift button and all kinds of other stuff is a little different.

PC Defence had been installed and activated by my PC vendor. It suddenly required purchase and activation - a problem for me which your tech support was able to resolve. Your tech support was quick, efficient and to the point. He is to be commended.

I had to reinstall Windows 10 for the second time and maxed out on the number of computer/installations for the subscription. Your technical support person, Gary **, was very knowledgeable and understanding about my problem and quickly made the changes necessary to allow me to enter the activation code to get the software running again. Thanks again for your support.

I have been a member for many years and they have protected my phone and computers better than the other companies. I even got a few friends to use them. Will definitely tell more people about this company. Great Job!!!

I rang from Australia this morning and spoke with Taylor who was very friendly, helpful and professional. He assisted me with no problems and my activation was completed successfully and very quickly. Thank you Taylor. I have a Total Defense product for many years and I am very happy with the service and product purchased.