Total Defense Reviews

Hi, I called to follow up on an email I received regarding my rebate. Lori was great, she quickly resolved my issue and I will be receiving my rebate soon. I have no complaints, she did her job well.

Lori was outstanding. She immediately addressed my concern and solved my problem. Although there was some confusion on my part, Lori very politely and professionally took the time to make sure I was a satisfied customer. Thanks, Lori. Happy Customer!

When I had a problem with activation of the software and reached out to the help desk, I received clear instructions from the help desk for resolving the problem with the activation of the software. The response time was very quick even though the issue occurred on a weekend. Thanks, Philip **.

Lori was very friendly and extremely helpful in resolving my renewal issue. Total Defense has been running on my system for over a year with no issues. I have been able to keep the machine problem free and internet safe.

My annual reminder request specified an amount in Australian Dollars, however when the transaction was processed it appeared that it had been done so using American Dollars, which is more. I queried this with the billing company (Digital River) who directed me to Total Defense Support). The issue was acknowledged promptly by Lori **, who then initiated action to rectify the situation, and I have already received a refund notice. This was most heartening as it has saved me worrying furthermore about the issue. Thanks to all concerned, notably Lori.

I bought your antivirus as ours previous version of the antivirus was expiring. Lori was great with resolving the issue. The software was not letting me renew. She got engineering involved and after calling me back the issue was resolved.

I really appreciate the help I got from your customer service agent Lori **. Pleasant to talk to and solved my problem. She is the Best Agent. I will recommend my friends to use Total Defense for internet security. Thank you Lori for all your help.

She is very helpful, I didnt know I need to call within 30 days after the purchase and she helped me. When I bought the Total Defense they only told me I'm getting a rebate for it but didnt told me specifically that I need to call before 30 days end. Thank you Lori!

Sad but true, I can't remember the last time I actually got SUPPORT from any place or website, like today. She was extremely helpful, on point, waited with me through switching out of things I didn't know, and the best part, is she has a personality! I didn't want to disconnect on her from being frustrated, granted it was over chat so I couldn't hear her voice, but I didn't get even the slightest impression that I was putting her out by having her help me. We joked and laugh, with everything going on in the world, especially right now.. It was good to laugh & smile while getting the help I needed. She was great!!! I have confidence in Total Defense, after chatting with her. I can only hope that if for whatever reason I might need help again, I get her again. She's the SUPPORT that every customer needs.

I was having difficulty activating my security. Lori, in your Tech department, walked me through the steps to update my security. I like your product as it gives me complete confidence as it keeps all my files secure and when I use the Internet. Thanks.

I called about how to send my rebate and it was a pleasure to speak to Dan. He asked me to email some information and call back I emailed it. He swiftly took care of processing the rebate although it was almost 6pm. The other person I spoke to was also very pleasant and told Dan I had called. I thought I would have to wait till Monday but Dan processed my paperwork immediately. Great customer service.

Somehow my desktop icon was deleted or removed. I needed help reinstalling it. Lori was amazing!!! With her help I was able to install my desktop and now I am PROTECTED!! Thanks again Lori for all of your help! Glad to have professional help available when I messed up.

Home license - renewal. Very simple and intuitive product - easy to maintain! Wonderful customer service as well. You do not have to be a tech wiz to figure out - you can set it up to auto-update the virus signatures daily which is what you want (advice from a tech wiz). Thanks!

First of all had trouble for your system to accept my new credit card which I had added in before the auto renewal was processed. So I contacted TD Support and Larry ** rest my account so I could manually process the payment which I did and then to download the new upgrade. However it wouldn't do so a few emails back and forth Larry sorted it out for me. I was so happy to get it fixed and was finding it stressful as I am in Perth Western Australia and you are in the States, and Larry was helping me regardless of the time zone difference. So thank you Larry for helping me out. Very much appreciated. Michelle

Lori ** did a great job of researching my issue with our Mediacom subscription not auto renewing. She then called me back to tell me to check that it was resolved. She was very nice on the phone and very helpful. Thank you Lori!

Thank you Lori for your assistance. I was afraid I wouldn’t be able to get my rebate card, but you made it all very easy. Again thanks for your sympathy. Love my new antivirus. It works very well.

Lori was amazing!!!! She was above and beyond. She was very helpful and kind. I definitely very happy with the service from Lori. Thank you very much for all your help!!! I will definitely recommend Total Defense to anyone looking for this kind of product.

Customer service rep. was polite, very helpful and actually spoke New York Area English, so there was no problem understanding exactly what she said. I have had suck unpleasant experiences when my calls for assistance were answered by someone who was not a native English speaker.

Great service. Daniel took care of my rebate with one phone call. I was having an issue with claiming my rebate. I called in and it was taken care of, all I had to do was take a picture of my receipt and send it in.

Lori was extremely helpful and very efficient at solving the activation issue. We have been using this product since we had our computer repaired two years ago at Staples and have been satisfied with it. Thanks again to Lori for her assistance.

As always, you are very helpful in getting things done. Thank You. I needed to add a device and was unsure how to do it, I'm not really a techy, so I appreciate the patience and friendliness that you provided with me. I have been a customer and a fan of your product for some years now.

Lori ** was very quick & efficient & was very helpful & had a great personality. Thanks for your assistance. I didn't think it would be very quick to renew & it was something I could do over my lunch hour.

Lori walked me through the process with ease. Very polite and helpful. It did not take long for her to point me in the right direction. I was totally pleased with her knowledge and understanding of my situation. Thank you for the help.

She was lovely! She was nice and straight to the point and she gave me options and worked quickly, efficiently! She was great! I really liked how she was committed and provided me with information about a discount and then solved my refund!

I really appreciated the service received today. She was kind, courteous and friendly. Her professionalism exceeded all of my expectations. The problem was resolved quickly and I was able to keep my subscription even when I called to refund and cancel. Her quality service has guaranteed my subscription with Total Defense for another year. Thank you.

Lori ** went above and beyond to ensure that my upgrade experience went smoothly. I asked to upgrade from 5 licenses to 10. She was helpful to get me a refund for what I'd paid for the Premium license, and I have now successfully reordered the Ultimate license.

My email address was associated with the old Total Defense Security Suite not the new Premium edition. All is ok now after Lori worked on it with me. Great tech and she knows the product very well, keep this tech happy at her job.

Subscription. The Customer Support Specialist was very thorough and resolved the issue. It's difficult going through many years of records to find the answer, but it was done and I'm happy with the outcome.

I have been an AntiVirus customer of VET, CA, TD, since 2005. Includes TD since 2011. I find the product easy to use, and gives the protection I need. They have always updated with improved versions with new features. I have always received a prompt reply whenever I have had a problem or enquiry. In particular, since 2015 I have been helped by Lori, with patience, efficiency, and, importantly, constructive solutions. I am very satisfied with TDAV product, and the support.

Very helpful in helping me renew my Total Defense. Enjoy talking to the agent. Was knowledgeable with helping me. Would enjoy talking her any time. Give her a raise. Want to say thank you very much. Will pass it on to friends and family.

Thanks to Lori I had an excellent customer service. She is very effective. Also thanks to Total Defense software my computer is more safe than ever. I highly recommend this software and the service on the website is amazing thanks.

Error message on computer that 'signatures are outdated'. I couldn't fix and the scans are fine otherwise but message stated spyware and virus protection were out of date and computer wasn't protected. I emailed Sunday evening and got an automatic response that it was not regular hours and someone would get back to me. Within minutes Larry responded and his advice fixed the problem right away. It probably seemed like a small thing to him, but it was a huge relief to me (who is lost if rebooting doesn't solve a problem!). Always responsive and super-helpful.

Lori ** was a great help. I will recommend your services to family and friends. She was very kind, quick, and efficient in her responses. I bought this product to keep my computer safe and I hope that's just what it'll do. If its anything like the customer service I'm sure it will do just a fine job.

Very helpful and pleasant to deal with. Helped me. Helped me with my issues and I am very pleased with the overall phone call. Thank you And because of the Professionalism of the operator I am going to continue as a customer of Total Defense.

My experience, with Total Defense Customer Support, was excellent. Lori ** replied promptly to my enquiry and was able to clarify my question. My query concerned a product update and Lori made the appropriate enquiries for me. The question was answered and resolved.

I sent an email regarding my subscription that had expired. I received an easy to follow instruction by email shortly thereafter. The problem was solved with no fuss. Thanks to Larry **. I wouldn't hesitate to recommend Total Defense. Thank you from Brenden.

Credit card update. I was pleased with Lori's service. She was very pleasant and had a welcoming personality. We even had a laugh to make the call complete after she took my information. It's always nice to have personal contact with an agent and not a recording. Keep up the good work. Dolores **

Lori was very helpful. She has a pleasant way about her. Lori was very professional and friendly. Lori helped me reset my password. Then I called back & I was happy to get her again. I asked her to please update my card info & take a payment. She did it quickly & efficiently, then told me about how my payment will be made. It was a pleasure speaking with her.

I have been using Total Defense Unlimited, and its predecessors, for about 10 years and it has always been very reliable. I have on occasion had some issues with billing because I have forgotten to update my credit card number in the auto-renew, for example, but the team are always quick to help me sort it out. I'd recommend this product.

Thank You for a rapid response. I will try to add this to my other machine and hope it works. If not, You will be hearing from me. I am totally satisfied with Total Defense. I am not at my mtn home so will have to wait to get there to apply this coverage.

I Purchased Total Defense from PC Richards. However did not submit proper paperwork in order to get rebate. I call the helpline and was amazed how helpful Miss Lori ** was. Miss ** reassured me that the issue would be resolved. I was very happy with end result. I would recommend this product to friends and family. Thank You Kindly for assisting me and being very kind to my needs.

I renewed my subscription in March, 2020. Since that time I have not been able to use it. I finally worked with Larry who helped me get my subscription renewed and working. I appreciate his continuing to work with me to get my problem solved and my software to work.

Lori of Tech support was very good in listening to my problem and helpful in getting my access back on my phone. Total Defense is back protecting my phone. The level of attention and service provided by Lori was exceptional. Thank you Lori.

Setup was pain free and very simple. This security system has also kept my laptop safe and secure for the last 2 years. I would easily and highly recommend this product no matter how old your laptop. Way to go team!

Hello. I have been waiting for my 20$ refund for purchase of the Total Defender for months.. Any idea when it will be sent.. Thank you. The product is working fine but the company should honor their word. It has been over two months and I have actually called before. Thank you.

I kept getting the message activation code invalid when trying to renew Total Defense. I emailed my problem and received a rapid response explaining I had emailed outside business hours and a response would be made shortly. The next day I received an email with instructions which worked. Good job and very professional! Thanks.

Lorie was very helpful and nice to talk to. It was a quick and she knew what she was doing. I couldn't have had a better person. I had a refund coming and she did it with no problems. I had questions about putting this program on my wife's computer and she was very helpful with that.

Lori is respectful and really nice. She helped me to figure out how to get my rebate and taught me from the start. She got a lot of patience because I didn't really know what I was doing. I also understand her clearly which great.

While making a claim for a rebate I was confused as to what would be an acceptable way to send my required information. I received excellent help from Ms.Lori ** and she helped me take the best plan of action in the midst of this pandemic.

Suddenly I received notification from Total Defense that my PCIOMG22JT was unprotected. Immediately I contacted TD customer support and in less than 24 Total Defense came with the solution to the problem. I have been a customer of TD for the last 10 years and their support have been invaluable when required.

My experience with Dan and Lori was excellent. They were patient and solved my problem. I would gladly recommend Total Defense as your security for PC, tablet and phone. Reasonable rates. They took the time to listen and fix my problem getting security on my tablet.

Rebate submission $70 dollars. I had fun and it was extremely exciting because the that this a good computer and I will come back to this place if I need help and then if I need help will contact this. Thank you so much and have good day.

Lori assisted in changing my credit card account info. She made sure the info was correct and the system confirmed. She was very courteous and pleasant to speak with. She also asked if there was anything else she could help me with.

Lori was knowledgeable, competent and I am glad to have had my issue resolved in such a pleasant manner. Usually I encounter companies in which there is not the ease in communicating with the agent. I would recommend your company based on such high quality customer service. Lori again is excellent.

When I tried to renew and download my DTI subscription a constant problem arose because part of the old program was not deleted. In spite of many attempts I just could not clear the old files. So finally I emailed the Help section of Total Defense. Within a few minutes I received a polite reply from one of their workers called Larry. He emailed me a link to an 'extraction' file which quickly overcame the problem. After that I could download the new subscription files and the computer was safe again. What a relief! Thank you. (But was there a problem with the original TDI program that I could not fully delete it prior to downloading the new subscription??) Benny

Lori was very helpful in helping me to get my code activated. It was very frustrating at first, because I had been trying for a while on my own to get the activation code to work. I wasn't understanding why it didn't work. It was a very short chat and her directions were clear and concise. Thanks Again.

ReInstallation of product after renewal in Nov/Dec, 1019. Could not individually run either type of scan. Always timed out. Tried doing this over a five month period at least twice a week. Ms. Lori ** was most patience with me in resolving this issue. Have found this Virus protection service for internet accessible devices to be most inexpensive and trustworthy.

Larry ** by email and Lori ** by phone both assisted me. I have new computer, new email address, and new physical address. Larry told me what to try and when I had difficulty Lori made the changes and told me how to log in and set a new password. Both were pleasant and helpful. Of course, I had more interaction on the phone with Lori. She grasped the situation immediately and knew how to take care of and advise me on the next steps I needed to take. Thank you very much!

I have used Total Defense for several years and have found it to be very reliable. My laptop would not scan. I sent an email at night and had a response the next morning with easy to follow instructions to click on links to fix the problem. Problem solved.

Earlier this year, I had the hard drive replaced on two computers, but I neglected to contact Total Defense prior to my annual renewal. Within approximately five minutes, Carlos sent a link that enabled me to download the protection package to each new hard drive. I could not be more satisfied with my experience. It was a pleasure to deal with a representative as thoroughly professional as Carlos.

Lori was absolutely terrific. Decided to renew for 3 years because of my interaction with Lori. She was extremely kind, patient, and knowledgeable. Thanks Lori for your assistance. I am please with Total Defense.

My name is Tania ** and I called in today seeking help with an email I received. Lori was very helpful and knowledgeable with everything I needed. She sounds like she is most definitely a huge asset to the team. Thank you again!

Lori was so nice & professional. She called me by name and explained to me that my card I had on automatic renewal was processed. I explained to her I keep the minimum in that account and it zeroed my balance. I was embarrassed but she handled it so nice. "Give me one minute and I will take care of it," so she did the refund and then politely asked me for my new card. Please tell her thank you for me.

I have problems with the time it takes for new Total Defense updates to be downloaded to my computer. I sent and email to total defense and Larry responded trying to determine why this was happening. He quickly gave me some suggestions and even went as far as to get the engineering team to evaluate the files from my computer trying to help. I have followed the recommendations and have updated my total defense version and will evaluate what happens going forward. Larry and the service he provided was amazing. You don’t find this kind of service and care often these days! Give Larry a raise! He deserves it! Thank so much!

Problem with downloading Python libraries. The old TD Suite was interfering with registry path in Windows. I contacted the hep desk. The response was great. I received a solution very promptly and it worked. I am very please with the way this was handled. Many times when one subscribes to software product licenses online one gets the feeling, when asking for help, you are a burden to them. This was not my experience with you guys, I felt I was treated with respect. Thank you.

Lori personally gets 5 stars but I’m not to happy with the program as whole because as a consumer I feel the product is not ensuring the proper protection on my computer. I would like to know that tech support actually helps out but I don’t always feel that is the case with Total Defense. However, since this is the only viable company which offers a decent price, I decide to try it again for another year.

My support agent was Dan, he was knowledgeable, friendly, well mannered, and professional, Dan was patient and quiet a guy, he makes this looks like a piece of cake, would he had me so laughing because I was having a bad day, thank you Dan, you are awesome.

I had an issue with my rebate. I called in not thinking I would get to talk to a rep. Thankfully your rep Lori ** helped me with my rebate and was very quick to troubleshoot what the confusion was. One less thing I have to worry about. Thank you.

I had requested my money back but in order to stay protected. Total Defense did me the favor and gave me a great discount 50% off so I could keep the services so thank you for that. It was greatly appreciated.

Thanks for guiding us! Super friendly and helpful. Carlos was amazingly patient as he helped us navigate the site and get this subscription up and running again. Carlos is super knowledgeable, and we must commend you all for the great personal service.! Thanks again!

Trying to download Total Defense to a new laptop. I spoke with Lori & Carlos today. They were both very courteous & very professional. Also very helpful. As Carlos pointed out total defense cannot be loaded onto a Chromebook. We were however quite pleased with total defense while using it on our HP.

2 components of Essential Anti-Virus suddenly stopped working. Every time I tried to do either a custom scan or an exclusion the program looked like it was going to work, it cleared the page, a blue circle started spinning and then it just shut down. I never got to the stage of telling the program which file(s) I want to scan or which folder I want to exclude. I did not get any error messages!

I was given very prompt assistance re an account name change and was happy with the experience. We are long time customers of Total Defense and it was much appreciated to have my email answered very quickly and the ongoing arrangements organised straight away.

I had mailed in my rebate and was contacted because I needed to provide my sales receipt and apparently the store where I bought the 2 laptops and Total Defense protection failed to install the program. I submitted my sales receipt and was later emailed that I had to install the protection. I fell ill and when I was able to install the software I reached out and was amazed how fast and considerate the girl was who helped me. She immediately sent over my rebate to be be processed which I am in dire need of during this horrible time. I’m in NYC and greatly affected by the pandemic. These associates were super nice and extremely helpful!!

Lori identified the problem right away and told me what I needed to do to show that my subscription renewal appeared as a new account. I took longer than I should have to update my password. Lori was very patient and helpful.

It took few couple of attempts to resolve my issue but communication was prompt and professional. The helpline hours aren't very convenient for an Australian customer (11pm - 8am AEST!), but this is made up for the fact that staff are always friendly and responsive both on the phone and through email. Very happy with the experience, will definitely continue to use the product!

I recently had a problem with recording additional devices (computers) and updating our account to reflect our current situation. I emailed Customer Support and was responded to very quickly by Lori ** (Director Support Services) and provided with excellent directions on how to delete / add devices and change product descriptions. I am very happy with the support that was provided and have no hesitations in recommending Total Defense for the services they provide. Greatly appreciated Dennis ** (Located In Australia).

I really be scared dealing with companies due to complications when a mistake is made. I made a payment in error. I emailed the response was quick and easy. Besides giving great protection for my devices the service is awesome as long as you guys assist me like this. I will definitely tell people about true service and also I will be with you guys as long as I can afford it. Stay safe and keep this rep. He was awesome. Hugs and grateful that I chose you guys.

Lori was amazing. She was professional and warm. If she is the face of your business, it will be prosperous and profitable. Thank you for offering superb customer service and support. I am thankful for her help! Lori took her time to help me troubleshoot an issue with my browser. I was able to download the defense system onto my other computer.

I knew my protection was up for renewal but my card MC number had changed. So I had gone to the directly website to renew. Then I had gotten a notice saying that my protection was running out in 2 days. I thought I had renewed it. I called and talked to Carlos. He looked up all my information. I have automatic renewal and I had purchased another program by mistake. He immediately refunded the 2nd program, made sure all my information was correct and that my coverage would continue without any problems. And if I had any issues, all I had to do was call and they would help me take care of it. He was totally helpful and so pleasant and nice helping understand what I had done. I would do business with him any time. He is a outstanding employee.

Had several issues when renewing and reinstalling the TD AV program. Not sure why the procedure for updating the renewal should involve so many steps. However the support team was helpful in resolving the issues. Unfortunately due to the time difference between US and Australia it was not possible to have a phone conversation but the email response was satisfactory. The Technical support team was quite helpful. Special thanks to Lori ** for her help.

I talked with Lori ** on chat to deactivate one computer and activate another. She did it very quickly. I then asked if she could rename our devices so I could track them easier, and she said she could not but I could, and she showed me how. I then asked why the 3rd device did not show up and she told me how to make that active too. Very helpful and quickly solved all my issues. Thank you!

Rebate Process. Dan explained everything step by step and cooperated with me when I needed him to standby on the phone to verify it was all being done correctly..He was very explicit and had patience as well..It's nice to see Customer Service helping you instead of brief answers with No Explanations!!

When I called and asked about my rebate (4-30-2020) a lady name Lori ** help me and fix the rebate problem, nice work and I am happy, I do not hesitate to recommend your company for all services, again very nice work.

I refuse to use any other antivirus or pc protection. Total Defense gives me complete confidence. I do a lot of internet work. I even fired IT company and put Total Defense on my work computer. Get rid of all the gimmick ones and get Total Defense today. You will not be sorry! Worth every dollar.

I want to thank you for hiring Lori **, she was helpful and patient with me saving me time and being very professional and courteous to me. Making what I thought was going to be a tedious task fun and yet productive. Thanks again for hiring Lori and thank you Lori for being a great person.

I'm an Active Duty Military member who constantly goes on deployment, and I recently renewed my subscription. Lori ** did A FANTASTIC job helping me in my time of need. It She was fast and answered all of my questions for my purchase.

When trying to download the program all I would get is a blank screen. Mediacom keep telling me the problem was at your end. After working with Lori ** she discovered that mediacom never sent code to you. After many call we were able to get mediacom to realize they were the problem. Lori was always looking to see were the problem was. I was very pleased with your response and would recommend your services to others. As I said before thank you for everything and Lori ** is a great asset to your company.

Thank you for your wonderful customer service. I would recommend your expertise. I receive timely help in my time of need. I needed help downloading The Total Defense Virus Protection. The process was quick. Thank you once again. God bless You.

Excellent work. Thank you very much. I liked. I recommend for my friends. My son is like too. This is perfect protection. Working perfect. I liked the help function in your site. Excellent job! Thank you very much for your discount.

I had some questions on the renewing process and got Great information, help and answers; and good service provided by Dan **. Only on hold for about 30 seconds. Thanks for being on call: and stay safe during these times of isolation. Pete G.

I sent a question to Total Defense about deactivating a duplicated computer. This was a Sunday night at about 7 PM. I received a response 10 minutes later from Larry **. That just doesn't happen very often in today's world. I have had several occasions in the past to contact Total Defense (I have used this software back from the time it was California Anti Virus) and have found the response time to be excellent and whatever issue I had was resolved.

I reported a problem with the rebate status. I received an email saying that I did not send the original UPS bar code which I had done, so there was an issue with the rebate. Lori got straight to the problem and helped resolve it within seconds. Thank you!

Could not process payment. Larry ** was great, all resolved in an email, very happy. Would recommend Total Defense to anyone. I have updated my credit card so I hope it can be auto renewal for next time. We have been with you for a long while.

When to option to do a full scan and turn off the computer was taken out I emailed Total Defense. I received a personal reply and a follow up. I was advised that other users had made a similar comment. Total Defense issued a new version with the option once more available. I received a message from Lori ** advising me the update had been made and a link to download the new version. I am a long time satisfied customer and rely on Total Defense. Keep up the good work.

Today I spoke with Lori ** in reference to renewing my Total Defense. Due to being effected byCOVID19, I am not able to pay full price for the renewal. Without question Lori adjusted the cost to an amount I could afford. She made this experience quick and easy. Her customer service skills are extro.

Absolutely perfect service. Daniel ** was clear with his instructions, polite in his manner, and correct in his assessment of my problem and its solution. It may have been a simple issue. Nevertheless, I appreciate Daniel's prompt resolution of the problem.

Dealt with Carlos yesterday as I tried to check on a rebate - he was attentive, a good listener, assisted me and resolved the issue within under a day... Would highly recommend total defense services and customer care.

I had 2 accounts with you, and only needed one. It was researched and quickly resolved. A credit was given on the one not being used. All this was done with no need to call, make threats etc even with the COVID-19 virus happening.

Thank you Lori for helping approve my $70 rebate and also saving me from taking a second trip over to the post office or a street mailbox. Hope you and your family remain safe during this Corona Virus pandemic since you are in New York like me. Thank you for being professional when helping me over the phone and having such a great product.

The representative was so thoughtful and helpful. He listened to my explanation and quickly helped me resolve my issue. I lacked one more step in the renewal process. I love this product and the people that work for your company.

He was direct and very knowledges of his client’s problems, solve the problems, within a short time. He didn't hold me less than 10 minutes of my time. I recommend that his training could benefit others in the company, looking forward to continued to do business with the company.

I updated my credit card details some time before renewal was due. That may have created a problem but it shouldn't have. Renewal time arrived and I received an email to say that automatic renewal had failed. Always that dreaded "Notification only" "Do not reply" email raises the stress level. So often an email to a business results in an automated reply which does not address the issue let alone solve it. I was not at all confident about receiving help from Total Defense. I was wrong. Larry ** answered my call for help. A saga commenced of problems and attempted resolutions until finally an uninstall solved all the issues. Larry ** stayed with me for the long haul and answered my emails promptly. I am impressed and very appreciative. Thank you. Anna

Renewed subscription not showing up. My computer kept sending me a message that my security was out of date. I placed an order to renew it and the message kept popping up. I then placed another order a few months later and the message once again continued to pop up. I called to see why my computer has not noticed my new subscription. I was immediately helped and refunded the 2nd subscription cost and informed how to log on so the message will no longer appear.

Lori was extremely kind and helpful with me needing to add a device. She was great, answering all of my questions and now I am set up for two years of protection. She definitely understood my need and helped accordingly. I am so glad she was there to help me.

The woman that helped me, Stacey, was so very polite. I appreciated her help and her friendly disposition. She made it a pleasure to work out my Total Defense account. She is an asset to the company. You should be grateful to have her.

I had already sent off my information for rebate and had yet to seen item in mail, I called rebate customer service to follow up with as directed. Lori's assistance was so helpful and convincing she even gave me information on how to expedite the required documents to the Company. We ended the call on a understanding professional note.

Excellent customer service and was able to provide immediate solution with explanation. She was a pleasure to talk to and very friendly. If I had to call back I would most likely ask to speak to her again because I’m confident in her abilities to help.

Thank you for listening to my situation and helping me resolve my situation by getting my proof of purchase documents turned in before the deadline. I hope that you are doing well during this time of uncertainty. You're the greatest!

I chatted online with Lori. She was excellent at helping me with my issue of not being able to download the Total Defense protection. We tried several ways and three different browsers but nothing worked. Lori had to write a download for me so that I was able to access the download. Once she did that I was able to download the software to my computer.

Lori ** was a great help in checking my information and reassuring me all is working as it should. Thank you for the live chat option. Briefly, my credit card expired and I had to input information to make sure my auto renewal was active. I consider myself technologically challenged and wasn't sure what buttons I had to hit to make sure everything was in order. Lori explained everything. Thanks, Susan

I want to thank-you Ms Lori ** for her assistance during these challenging times. Offering me a 50% discount, along with her understanding and kind demeanor allowed me to renew me subscription with Total Defense. Thank-you to all at Total Defense for your product as well and stay safe.

I was most pleased with the thorough service I received from Lori today. She successfully helped me renew my subscription at a reasonable cost. Her communication throughout the process was quite positive and effective. I’m also pleased with the product, which is why I continue to renew.

Lori was wonderful to deal with during these challenging times. She was very courteous. Since she lived in the next state, she understood all of our fears, etc. She empathized with the client. It was a pleasure dealing with her. Since I needed help with the computer, she was very patient during the updating and made it go quickly.

Checking on rebate check Lori was very pleasant and helpful. Solved the problem in little time. She spoke clearly and addressed me by name. My experience was stress free and pleasant. I wish all companies were so pleasant to deal with.

Excellent technical support. Very friendly and very helpful. Clear and easy to follow instructions that solve my issues in less than ten minutes. I will continue to use Total Defense to protect my computer and would recommend to my friends.

I am hard of hearing and didn't want someone else doing this for me so I called and got Carlos ** - told him I was hard of hearing and I I knew next to nothing about computers. He was absolutely great. Walked me through my problem and was very patient with me. It wasn't easy (for me). I was ready to give up but he stuck with me and resolved the issue. I was happy to be able to get through it with his help.

Lori was an amazing professional lady who went beyond and above to help me get my rebate! She’s an excellent employee. She did me a favor bc of the pandemic. I didn’t have to go out to post office and risk my health, so she allowed me to email her informed.

Downloaded Total Defense from my cable company. Ran a scan of my computer, liked it, the more I messed with it. I decided to buy a subscription, after purchasing. There was a hand up with activation code. Sent a request and a short while later my request was taken care of with a kind gesture on my account. I'm more than happy with Lori ** customer service!!!! Above and beyond my expectations!!

Lori was very informative and knowledgeable and very courteous with me. It was a very pleasant experience. Thank you Lori for the help you provided. I will definitely continue to be returning customer. The product definitely works and I have been very pleased with its performance.

I had an old suite and found that TD had put a new suite (Ultimate) on the market this year. Used your contact form to get information on making upgrade. The response to my message was very quick including advice on what steps to take. This allowed me to proceed straight away. This gave me confidence to ask another question during the process of downloading the Ultimate suite. I worked out the problem before Lori ** (NY) needed to give me an answer. Lori followed me with messages to check all was going OK. That exchange of messages was a good backup. Now I have an updated security system which overnight has got on with the job. Success. With the current digital dangers I do not want to have my systems compromised. Thank you.

Today, I decided to renew my Total Defense Security Agreement. I spoke to Dan your customer service representative. Dan has a very good speaking voice, was polite and knew exactly what how to handle my account and within minutes we were through. I appreciate representatives that speak clearly, know how to handle transactions and can answer any customer's questions.

Helped me eliminate a duplicate computer on my account. Lori ** was a very good customer service representative. She helped me solve my problem pretty quickly and with great care. She was very helpful and took the time to find a solution to my problem. There was a slight delay but it was not a problem and she apologized for the delay..

Hi, I couldn't install Total Defense on my Android phone. I had previously dealt with Lori ** and found her to be courteous, polite, understanding and extremely helpful. I reached out to Lori over Easter not expecting a response. Lori responded immediately and after many emails we worked out there was orphaned data held by the old email and account that wasn't dealt with when the new account was created. It is now resolved. Thank you Lori, you are a wonderful woman and an asset to your company.

The response to my query was quick with easy to follow hyper links and instructions. Overall I am very satisfied with the product and support. The service request was answered via-email with two hours. I appreciate the service from Lori ** today. Cheers and thanks.

Was unsure if a prompt to renew was malware or valid, so I called the Total Defense renewal line. Daniel immediately put my mind at ease and patiently walked me through the renewal process. He helped me discover that one of our devices had somehow had its Total Defense completely deleted, leaving me with only a basic free product (probably a house guest's doing). He also advised me how to remove annoying and persistent pop ups that had plagued us for a long time. I thought I could do the download by myself, but when I was was unsure of a step, I replied to Daniel's download info. He promptly sent me the solution. So nice to have a US based support person who was both kind and patient. Definitely happy with our many years as a Total Defense customer.

There was a problem with my card being accepted through my bank and Lori ** was essential in getting my billing information corrected. She was able to reapply the information and solve the situation in a professional and very pleasant matter. During these trying times, it was so nice to have someone kind and understanding to work with. I certainly appreciate Lori ** assistance. Thank you Lori.

I couldn't print the paper for the rebate. The person help me. Really nice and helpful. Really good worker. Right now on this time when everything is closed and is not safe to really go nowhere she did everything. I didn't have to go nowhere ...Awesome work... Thanks very much.

I am very satisfied with Lori. She understood my position and accommodated me. She was very polite and well spoken. I am new to rebates and she made this a breeze. The call was answered promptly as well. Thank you Lori!!

Lori helped me with the cost. I always paid $69.99 and it was $99.99 so she was able to give me a discount and get my cost down. She was quick, efficient, kind, professional, knowledgeable and a GREAT employee for Total Defense! I will continue to use your products. She deserves a raise!

Fast response. I received my first follow-up email within mins after I sent my email. He was able to answer all my questions.. Able to locate my account without the info on my end. As I didn't have it. He was very very proactive and all issues were resolved very quickly. Outstanding customer service.

Renewal. When calling in with a problem or a doubt I ALWAYS speak to Dan on the phone number and once again HE NEVER DISAPPOINTS ME AT ALL. He is such a caring person. KEEP UP THE GREAT JOB DAN!!!! You ROCK. Lupy C

Unable to activate new subscription. Lori handled my call efficiently and expertly. She knew just what needed to be done to get my account updated and the new license downloaded. Very polite, friendly and reassuring. Would recommend her.

Lori's service was outstanding. I was calling regarding an email I received which stated that my rebate request would not be approved. I did not even get an opportunity to explain the situation to Lori. She immediately assured me that everything would be fine. She told me that she was going to submit an email to the relevant department requesting a waiver of the stipulated documents. At the end of the call, I was finally able share with her why I submitted the only document I could. The hallmark of customer service is being able to meet or exceed expectations (where possible). Lori definitely represented your organization by exceeding expectations with her exceptional skills. Thank you. Gayle **

Total defense rebate. Excellent, very patient, very caring. I am glad she picked up the phone and helped me with my problem. You are very lucky to have her on your team. She went over and beyond to solve my problem. God bless her.

Hi ,and good afternoon my experience in reference to the rebate submission went well as of Lori was very helpful and showed professionalism. She regarded and answered my questions thoroughly. Of this I'm thankful and happy with the request for the rebate, thank you again.

Very correspondent and customer service was great. I had concern for a rebate and this was taken care of quick and great. Called didn’t wait long and Lori was very nice and understanding. Thank you for the good service. Lori was a great representative.

Lori is an excellent customer service rep and she went above and beyond for me. She is patient and diligent and definitely made my experience great. She was able to explain my best options and made everything easier for me.

I have had Total Defense for several years and they are great. I have never had any problems with them whatsoever. I would highly recommend their service. I really like the auto renewal. It made it so easy. This way your service was never interrupted.

Ultimate internet security rebate. Lori was very good on the phone with me. Gave the information, very quickly. Thank you. I was very impressed with the customer service, thanks again Steven. I would buy this software again, take care, be safe, and will be talking to you again. Thanks again.

Lori was a great help with my renewal and making sure I signed with a US business and removed all 2checkout.com references. Also was able to answer questions I had about certain features on Total Defense.. I will certainly call in to renew next year. This is the best program for total support of my computer and I would recommend it to everyone.

I just wanted to say that Lori ** was very helpful in helping with my rebate. She walked me through the steps and I sent the receipt to her and she waived the bar code requirement. She was able to get my rebate for me and I appreciate her help very much.

Your company is very responsive and Lori helped me immediately. She is awesome. Thank you. I sent in a claim for a rebate and I sent in the wrong forms but Lori got back to me right away and fixed the problem. She was very prompt and courteous.

I purchased a PC and purchased your antivirus, then I returned that computer and purchased a new one. Lori ** was beyond helpful to remove it from the old computer, and help me install it on the new one. She verified it was installed property. She definitely was a pleasure to work with and was extremely patient and kind. She is undoubtedly an asset to your company. Please stay safe with everything going on.

I was treated like a human being, and my problem was handled with a quick solution and at a discounted price that I can afford. I will surely tell my friends about the way problems can be resolved, and your staff in the customer service is great.

Change to 2 year subscription. Clear, precise, efficient and polite..perfect. I had to call as the German American Express had been blocking the transaction. I cleared this with American Express so it should be ok. I then realized that I had only book for 1 year instead of 2. Many thanks.

My renewal was coming up so I had to call to make sure it was on the date in the email. I had the pleasure of having excellent customer service. Was a pleasure to speak to someone caring and kind in a world that is in a very stressful time. Thank you!

Lori ** was as pleasant & helpful as she was resolute. My experience in dealing with Lori renews my confidence in Total Defense Product Brand & the quality of customer service they are able to provide across all facets of business module.

Lori, I was so glad that you were the one to help me. I'm a retired Customer Service person myself. Being retired for 24 years. I use my two computers daily so I need your product. You have a great voice that calms the Customer down. If I were still working as The Customer Service Manager, YOU would have a job with me.

I purchased a "Total Defense" protection program from P.C Richard. It was accompanied with a rebate, which required mailing in several documents which, not having a printer in this time, would be impossible. Considering the hard copies etc needed and the times that we are in, Lori ** efficiently (and pleasantly) helped to expedite the process. She was great.