Total Defense Reviews

Did not take too long for my call to be answered. Tech rep was very courteous and got to work on issue straight away. He was clear in explaining what he was doing and the instructions he gave to me to follow. At the moment I do not know if problem has been solved (time will tell) but tech was very helpful - thank you. Based on this experience I will be renewing my subscription for computer protection.

My computer was locked and I could not get onto a website. Mr. Daniel **, was professional and patient enough to talk me thru the necessary steps in order to solve the problem. Also, he answered all my question concerning computer security issues. I am very grateful.

Taylor was very helpful. I appreciate his hard work. It took a long time to update my computer, but hopefully I have Total Defense coverage now. I paid for coverage, but my computer said my coverage had expired. He understood and helped me fix everything.

Representative was very attentive and patient. We need more people like this who is self explanatory. I recommend representative more than 5 stars. I know the job can be frustrating at times but you had a very nice attitude. Keep up the good work. Well done!

I talked to a gentleman named Taylor ** who was so very helpful. He was very polite and helped me thru the whole process of renewing my subscription. He also did a full scan to make sure that everything was working. It was a pleasure talking with him! I hope if I need to contact you again that he will be the tech.

I got a message that said to call a # to get my computer unlocked. I tried turning off and turning on but that didn't work so I called Total Defense and Daniel ** walked me through to the virtual assistant and he fixed the issue in a minute. Thank you Daniel.

Contacted customer service, young man was very polite and helpful. Walked me through all steps until I understood what to do, then he assisted me to get the program up and running. A great asset to your company. Thank you.

A download called REIMAGE was interfering with computer and this was erased from computer. A string was being filtered and blocking use of a website. The agent tried a number of things to resolve the problem. Finally, Total Defense Security Suite was reinstalled and the problem was resolved. Excellent customer service. Thank you for your time and help.

I had a problem that my virus protection wasn't working. He walked me through a couple of steps & it fixed the problem. He was very kind talking & highly recommand him. It was good that he answered the phone. I really like Total Defense for my virus protection in my computer & other devices. It's a good virus protection to have for sure.

I called for help with Total Defense. He was able to help me. Thank you for all his help .He did a excellent job. He also was patient with me. He was able to help. He try more than two time. He was able to walk me through the process..

Carlos was very much a lot of help to me. I was trying to figure it out for 2 days. And seen the number for help. He was very nice, helpful and set it all up for me. Something I know I would not have figured out on my own. Thank You All and a big Thank You to Carlos.

Taylor ** was such a help today getting my account cleaned up and accurate again. I had made a mistake in trying to renew my account 2 months early and ended up with 2 different plans in era. Taylor was so patient with me and fixed it all. I know when and IF I need help again and can call Total Defense to assist me in any way I need. Thank you AGAIN.

Resolving an issue with credit card. Taylor was very helpful, responsive to our concerns and patient. Thank you! The first two attends to purchase the product online were declined by the bank. Taylor provided step by step directions and his attention to getting the issue resolved.

The gentleman I spoke with was very helpful and answered all my questions. I felt very comfortable that he would and handle everything for me perfectly. We have been using this security system and have been extremely happy with it.

I spoke with Carlos and Taylor. Taylor helped me on 10-9-19 and again today 10-10-19. They both were very patience with me and helped me. Taylor was the one that got everything working again for me. Thanks again Taylor! Also thank you Carlos. I would definitely recommend to a friend.

I had an wonderful experience and the best customer service, the customer representative was very proactive. Everything was set up fast with no issues whatsoever. I would recommend this system of protection to family and friends. Thank you so much for the good customer service. I was really nervous that I wasn't going to reach anyone, and that I would be on the phone for hours. It was fast and quick.

Technical agent worked with me on the install and had it working the first time around. Excellent service and knowledge. I would recommend this agent and software to anyone looking for this type of service. Usually this type of experience does not go smoothy with other companies, but this experience was fantastic.

No longer have access to that email **. The help was nice and understanding. I'm very thankful! Love having your service. I will let others know about all the securities you have provided for me. Hopefully we can get more customers for the good business you have provided me with. Your help with this new email address is and password is very important to me. Thank you!

Received a pop-up msg stating that my Total Defense Anti Virus was off. Daniel ** took the necessary action to get it back in operation. He was very knowledgeable and concerned to my needs. I am not computer literate as you can tell and having difficulty explaining to Dan what I was seeing on the screen, he was still able to rectify the problem.

He was very helpful and quick! :) He was very nice working with us! We highly recommend him to anyone that is needing help with Total Defense issues. Give both our helpers raises! We will call back since we know they are good workers.

Taylor ** was the representative who assisted me with downloading installing and activating my subscription. He was very patient and accurate in ensuring the process was thoroughly complete. The process was quick, easy, and painless. The TeamViewer feature is very helpful and innovative. Definitely would recommend Total Defense to others.

Daniel was very helpful in walking me through the process of renewing my subscription. He stayed on the line with me the whole time. It is very nice to have Daniel help me and be very patient with me since computers always seem to be a challenge the older I get. May all your customers enjoy the help they receive especially if your employees are all like Daniel. Thank you!!

I found in with a temporary problem. They thought out side the box and helped me keep my service when I didn't have the funds to pay for the service and allowed me to keep the service until I could. Beside that the service itself is the best.

Was extremely helpful and took care of everything. Took care of my address change and email update even sent me a link to change my password. Customer service was excellent. I would highly recommend their software as I am a tech and it works very well.

Laptop needed to be checked due to possible suspicious activity and calls regarding my IP Address. Updated and issues fixed. It was done in a timely manner. I had to leave for work but it was completed do I could get there on time. Thank you.

I called the help number and the professional at the defense center did it for me understanding that I wasn't be able to do it by myself. I am grateful for the service and I am saying thank you once again.

He was absolutely amazing, friendly, and went above and beyond for me helping with more then I asked for.. I simply said how slow my computer was and he took over from there and cleaned my computer and man this thing is fast now. What a great tech team you guys have. I would absolutely recommend to all my friends and family.

Resetting password, requiring an adjustment. When I clicked on "Forgot password" the new temporary password did not work, even when I blocked, cut, and pasted it.. So the agent accessed my computer and solved the problem. He grasped the issue and resolved it immediately, and was pleasant to work with.

I was having trouble downloading Total Defense and could not use my computer. Called customer service and they helped me right away. Now I can feel safe using my computer. I would definitely recommend total defense to my family and friends. Thanks again!!

I forgot the man's name that helped me but I hope this gets back to him. He was very helpful and nice and made me not feel so dumb. And I hope you have other people be like he was. Thank you so much for having him help me.

Install Total Defense on a new computer. Carlos worked very well with me. He knew exactly what I wanted and did it well. He told me what I had to do and help me along the way. I would recommend him highly. He told me how I can further help if needed.

Our PC had a virus. I called Total Defense. Your customer service rep quickly established a connection with our PC, deleted files of issue and reinstalled Total Defense onto our device. The process was quick and efficient. Your rep was pleasant and knowledgeable. Thank you.

I had problems with installation, scanning, etc to my computer. The technician (Dan?) listened carefully to my issues and pleasantly resolved them. He was helpful and understanding. He also asked if I had any questions. No questions were needed as he was very thorough. My problem was resolved in no time. Thank You very much.

A problem arose with the Total Defense when scanning, and then Taylor found that there was an update needed from Windows 10, which was done. Now the TD is working fine. Taylor took control of the computer and worked through whole issue successfully. His help and attitude were great!!! Thank you!!!

When I presented my problem to Taylor he responded very quickly with corrective measures-prompting me very respectfully. My problem was very quickly resolved. I cannot thank enough for his professionalism. Your management should be proud to have him under your employ.Thank you again Taylor-wish you well.

Had trouble converting my new subscription. It was a surprisingly simple fix that, in hindsight, I probably could have googled. But taylor was professional and kind and solved my problem quickly. I followed his instructions and my problem is solved. After 3 weeks of annoyance, I can use my computer with no interruptions. Thank you!!

Had a concern about an email from your company and other messages lately received from task bar and Taylor ** ran a complete scan and cleaned programs up a bit and answered some questions. Seemed to be very thorough in what he did and knowledgeable as well. A pleasure doing business with this company.

I am absolutely no good with computers, but the support people were so helpful and had so much patience with me and got me all set up. THANK YOU SO MUCH! I even had the review submission fail for not having enough words, so you know it's not been a good day. But you guys made it a lot better...thanks again!

This is very sad that I can not get in touch with a Tech after 6pm. I live in Houston Texas my time zone is different than yours. I am on my job when you at home and when I am traveling home from work you are at home. From Monday to Friday I do this. This is becoming a issue because I need to be home with the computer before 1 of your Tech to help correct the problem with my anti virus signature you are closes on the weekend. It will not update. I even had my wife to stay home on Thursday 9/12/2019 to talk to a Tech to correct the problem. So tell me what can I do, continue with the service or find another company?

Called first time and spoke to Daniel ** who was very helpful in understanding my problem, activating the Total Defense. He then emailed me the instructions on what to do, but when I logged on it was telling me I already had an account set up so when I entered the information it wasn't taking my password. I called back again today and spoke to Taylor and again explained to him what was happening. He walked through the activation process with me, changed my password and I was able to proceed with the activation so as I could receive my rebate check. These gentlemen were super helpful in understanding my predicament and did not hesitate to assist me with this issue. Kudos to them.

I was very pleased with work done and thought the customer representative was very nice. I would definitely use this service again. It was very easy to get to and the customer service representative did a great job of explaining the situation.

I received an on line notice that I would have to renew my account in order to continue after 2022. I called to confirm if that was true and it was not. Thanks for solving that for me quickly, Taylor.

I purchased a new year's worth of TD but didn't purchase a a renewal (which I found out I should have). CS agent Lori ** talked me through the fix. She was courteous and professional. I hope I get her in the unlikely event I have another problem.

Mr. ** was wonderful, attentive, quick and polite. He took his duties very well. I am very pleased and will tell everyone. Cannot Say More than Thanks!!!! Superb and stellar with the public. Simply the Best. I cannot stop. THANK You. Thank you.

I was very lucky to get Tom ** and he was excellent and extremely helpful. The problem was fixed in 5 mins. I will be recommending friends your products now and in the future, nowadays it is very difficult to get an excellent with the same type of service. Thanks.

The technician that helped me was awesome, forgot his name. Sorry. Thanks so much for all your help. Couldn't have done it without him. Your product is great, I never have problems with it. I hope I get the same technician again if I need help downloading your product. Sincerely R

The backup fixed did not work. Technician help to resolved the trouble. I do not have a problem now with it. He understood the trouble. He did a good job.. I can use the backup feature. I like the features. They are simple to use.

I paid the subscription renewal for $69.99 when it should have been $29.99. I called and Mr ** assisted me with the discount. He gave me instruction that I could understand to be able to use my system to correct the problem. He was great.

This man really knows his stuff! I was really pleased because he was able to fix the problem and even do much more. Some parts of the Total Defense system was not using, and he helped me install all of it.

I want to thank Daniel ** so so much for taking the time to help me escape from a scam popup that I accidentally logged on while trying to get in my Chase online banking. My NEW DELL was blocked and I was in a panic. His patience and skills helped me to release the block, he walked me through it. THANK YOU SO MUCH.

Daniel ** was very very helpful and respectful throughout the process. He also explained in detail step by step what exactly it was that he was doing as he went along. Everything is in working condition and hopefully this doesn't happen again but if it does I will certainly be asking for him to assist me personally. Thanks Dan!

Missouri professional helpful fast. Help me run away with my issue very willing to assist. With this experience I appreciate it very much. I'm not want to be computer savvy so when I have someone to assist me with all the needs that I am looking for without a problem I do appreciate it always.

Taylor helped me fix a problem with the install and a chance of double billing issue without having lots of issues later on. :) Had him stay on the phone even though he almost wanted to end the call but he did. I knew that more problems could arise. They did however Taylor solved them for me. Good Job and thank you.

Mr. Taylor ** was very informative and gave me great suggestions on how to troubleshoot my issue. I was very impressed he offered me to return for additional help. Because of this I will be renewing my new subscription. I am extremely satisfied with the customer service experience.

This morning I needed assistance with activating my account and Daniel ** was amazing. He provided excellent assistance and patience with me. I am not very efficient with computers and he did everything possible to help me get my account activated. Truly exceptional. Appreciate him very much.

Taylor ** was the technician who helped (actually he did it all) with the installation. I still have a few questions which are listed above in the subject window. So far I am quite happy with how quickly he was able to make the installation.

The down took 3 tries, but number 3 worked just fine. Each of the techs were cordial and friendly. They knew their jobs, my computer just didn't want to cooperate. Tech #three manually took control of my computer and finished the download.

Total Defense provided by Mediacom for my Mac expired. I reinstalled it but when I entered activation code it said it was already in use. Called Total Defense support and Daniel ** quickly and efficiently reinstalled an activated the Total Defense package. Daniel was quite the opposite of the stereotypical helpline staff. He was cordial and very knowledgeable. Provided quick resolution for my problem. Thanks Daniel!

I needed to contact support because the information for installing Total Defense on an Apple computer is inaccurate. Daniel had to use remote access to do the installation. He was very helpful. Total Defense is now installed and has scanned my computer.

Have had Total Defense a few years with perfect coverage. Bought a new PC and thought it was automatically covered (am 85 yrs of age). When I finally contacted TD was way out out of date for updates. Dan updated the PC for me and installed Total Defense. Everything thing turned out perfect regarding my dealings with Dan!

I Need to re-install total security defense. I am very happy with this program. I already had it but. I made mistake and erased but please help me to get it back. Thank you. My program was for tree years. I got it on 18, of april, 2018. I will recommended to a friend.

Dan was very courteous and helpful. Renewal has gone through without a hitch. Originally the internet site would not recognize my email address but Dan was able to find it and get my cover renewed. Living in a different time zone made for a very early phone call here in Australia. Thanks again. Regards Janne

When I was checked my computer after the scan this missing. It was showing that something wasn't scanning correctly so I called and Taylor ** helped me and got it running the way it had previously. I'm a 75 yr. old Grandmother and he understood what I was trying to say in that. I know nothing about computers and he got it running great again.

I am pleased with the support, courtesy and professionalism. I strongly recommend Total Defense to Family and Friends. This is my second year with Total Defense. He was very knowledgeable and willing to help me on my issues and concerns. I am extremely pleased.

I could not activate a newly downloaded version of PC Tune-Up that I had gotten from Staples. I struggled for several days to activate the account and ended up going in circles. I called Total Defense Technical Support, was connected to a Technician almost immediately and, within minutes, he had solved my problem. I am extremely pleased with the service that I received.

I hadn't a clue as to how I should go about renewing my premium security on my PC. I called for assistance in installing the new package, I felt very happy to have had the really professional and courteous service of Mr. Taylor **. Thank you sir for service well rendered.

I needed to cancel virus protection in my old laptop and install Total Defense in my new laptop. Taylor was very pleasant and walked me through every step. He was a pleasure to talk to and very efficient. Two thumbs up.

The guy who give me support, did a wonderful job. He connected in my computer to help me to fill out the request for rebate, Total Defense supporting ultimate internet security is a great offer. Please continue doing a good job.

Daniel was very helpful. I'm computer illiterate and he patiently walked me through the process of activating the Total Defense package which I had purchased on 6/9/19. The entire process was painless and only took a moment. Daniel was extremely professional throughout. He's a KEEPER!

Dan was a great help in re-installing Total Defense. He recognized the problem quickly, and efficiently corrected it. Due to his competence, I'll probably stay with Total Defense for the foreseeable future. Customer Service is always important when buying computer products, and Dan is an asset.

Fantastic help with renewal and a promise of $20 refund. The software works so good there nothing I need to do. I have used many different antivirus programs nothing compared to this. Very user friendly. Thanks for your help. Looking forward for your email.

Lori was extremely helpful in activating our Total Defense and in obtaining our rebate. Lori was prompt and professional. She went above and beyond in assisting us. Lori made an exception for us to receive the rebate because we were beyond the 30 day limit. We would highly recommend Lori.

Had re reinstall Total Defense on a new computer. Installed product but it said my activation code was not valid. Response from you guys was quick was told to download from my account and problem solved immediately. Many thanks.

We were having challenges removing Norton from our computer. Lori provided assistance with finding the uninstaller however there were hidden files that Dan found and then helped to remove Norton. They both provided assistance with installing and activating Internet Security Suite through Mediacom onto our computer. They both helped make a frustrating experience much better.

Lori was very fast efficient and a pleasure to deal with. She represents Mediacom very well. She is a model for all customer service personnel. She handled my request very quickly and made me feel that I mattered.

Lori was understanding and quick to respond to all my inquiries and simply explained the process and procedures to follow to address my problem. Always followed through to confirm I was happy with process. Her assistance gives keeps me in good faith with Total Defense and the services it provides. Great to deal with.

We've had Total Defense about a year now for my husband's PC and have been very satisfied. Recent problems made me want to add my Mac to our account. I'm both computer illiterate and vision impaired, so I deeply appreciate the skill and patience of the Total Defense agent in adding my computer to the account. He guided me through every step that I could do, and then he quickly accomplished the rest by remote control. This was immensely helpful, as it's painful for me to read small print. I'm highly satisfied with Total Defense.

The customer service rep Daniel was very nice and patient when he helped with the installation of the program on my desktop computer. He offered to install it for me saving me the hassle of trying to figure out the installation. It was much appreciated.

Very great customer service rendered to me although I don't her name, but very eloquently presented. Since this program took over my desktop I never had freezing of the screen no more. My concern at this moment, are there any discounts when renewing the program? Or anyway can someone be giving some days if there is no instant way of paying.

I had a problem with the old anti-virus uninstalling and allowing the new one to properly install. I had Tyler assist with my installation and he did an amazing job. I allowed him to take control of my computer so that he could fix the installation issues I was having.

Sent the link to my e-mail address to reset my password. I clicked on the link and went through the steps to reset my password. Once my password was reset I was able to log back into my account and disable the automatic renewal service. Thank you.

My update crashed before finishing. When I tried reinstalling I ran into all kinds of issues with it not finishing and getting stuck in an endless cycle of reboots. Lori remoted in to my laptop and ran some sort of cleaner and was then able to install everything correctly.

I have been with you many years and needed a different product. As usual your support and Dan ** were beyond expectation. Dan took over the whole operation. I'm afraid our service ops in Australia could learn a lot from Total Defense which is why I do not subscribe here even though our dollar makes U.S.A products more expensive. Thank you.

Activation process. Customer Care representative was very helpful in walking me through the process. Carlos was very professional and explained each step slowly since I'm not computer literate. His patience and understanding was something I've never experienced before dealing with other customer service representatives. Thumbs UP to Carlos.

I received an error that my subscription was over when I really had over 200 days left. Daniel helped me log onto the website, reset my password, delete the extra pc's listed. We then reactivated the application and set it up to run properly. He was patient and knowledgeable.

Dan cleared up any questions and concerns I had with my computer. He accessed my computer via google. He was very Helpful!! Very Professional and very Understanding as I am a senior citizen and am not very computer literate!!

Renewal was not working and wasn’t able to get it working without contact with a customer service representative. Was talked through the process and was able to get the anti virus program to work and was taught how to get the product upon my other computer and iPad.

System uninstalled. The tech did an outstanding job correcting the issue I had. Understood what my problem was when I spoke to him on the phone and was able to correct the issue I had remotely. What else can I say other than thank you for the support you gave me.

Lost Total Defense program. 3 technical assistance and cpu is no better than it was before I called. I have no protection on my cpu for two days. The last tech was to call me back and I have received no call. He left my unit online for several hours with no protection. If this is service I need another vendor!

I have been a customer since 2016 but recently I had a problem. After software update I wasn't able to login into my account. Thanks to Taylor ** my problem was solve. He took his time to do all changes he needed to fix my account, Thank You.

Daniel ** explained everything to me with this new update Total Defense security for the internet. I am very pleased with his professional performance. I was very pleased with all the information told to me. I would recommend all my friends to you.

Called to report I had received notices that there was an upgrade done to Total Defense protections and needed to be updated. Taylor was very helpful, he knew immediately what it was and walked me through it and made sure everything was okay before we hung up, he was great to work with. This was on 6/19/19, I had a computer problem, just getting through back emails.

An unidentified black box, that I was told had to do with the audio, was popping up on my screen but every time it appeared my mouse would stop working properly. The black box is gone now and I hope it does not come back!!!!

Windows download probably eliminated my Total Defense Program. You reinstalled. Young man was courteous and extremely efficient. Thank you very much! I`m required to write 40 words. Don`t really have anything else to say other than mission accomplished. The young man deserves a pay raise.

Daniel ** was great in helping me renew my Total Defense on my computer, he had knowledge and was very easy to understand. Great personality. Very kind man. He can be trainer if not already one with his experience and knowledge. Walter

On the 4th of July my computer went crazy, started screaming, loud directions and a red screen. No way out of it except to pay 200 dollars at another person and then I looked awful. I called Total Defense a few days later. They fixed the problem, now I want to be successful again.

Excellent help for a 86 year old in distress. Your agent/fixer was patient in handling my situation quickly and explained in detail how to fix the problem. This is the second time in the 2 years I've had your service.

Recently renewed my Total Defense account, however; encountered a problem loading that software on one of my laptops. Very thankful that the Total Defense customer service person did such a quick and effective job in getting my laptop redirected to my recently renewed account. Great service!

The customer service experience was outstanding, very professional knowledgeable, and courteous, he knew what to do immediately and resolved the issue in less than 5 minutes, this associate is an asset to your company. I will definitely be using your product in the future.

Taylor ** responded in a most professional manner to our various questions, many of which were couched in my, admittedly, somewhat deficient knowledge of computer terminology. He explained everything very clearly, and we feel confident that Total Defense is providing a very secure and comprehensive security system for us.

Dan ** had to take control of my PC and then he corrected the issue I was having. He helped me understand the new software and was patient and knowledgeable. He spent over 1/2 with me and never rushed me at all. It was a good experience.

Taylor is amazing. He put up with my impatience. Totally satisfied. He walked me thru process. I appreciate Taylor. He needs a raise please. Y'all have a brilliant employee. I would hire him today and just met him today. Keep up the good work.

Carlos ** was very polite, knowledgeable and solved my issues remotely causing minimal interruption in my daily activities. Carlos also called me back when work was completed. I would recommend this service to any potential user.

The technician was very professional, assertive, and efficient. He was happy to do exactly as I asked and respond courteously to my inquiries calmly and politely. This was my second call, and both gentlemen, Carlos and Taylor, who helped me on two different occasions were both top notch. I felt comfortable relaying my needs/concerns even with my base knowledge of technology and technological terminology.

Contacted your help desk to determine if I had installed your product. I did not Spoke with Taylor who took charge of my PC installing the security system for me. He was very helpful and patient and I appreciated his expertise.

Got a total runaround until I finally got hooked up with your service. After that it was smooth sailing. Thanks! The problem started when my printer would not connect to my computer. I called my internet provider and they referred me to my computer manufacturer who then referred me to the printer manufacturer. Then I went back to Mediacom and they eventually connected me to Total Defense.

I am very thankful that Taylor was able to clear out my computer without any issues. He was quick and explained everything he was doing with great clarity. I wont hesitate to call again if I have any more issues. Hopefully I will get Taylor every time.

I was getting system scans during the day which slowed my laptap. I thought I had the scans set for overnight only to find out that my backups were set for overnight. Taylor pointed my to the correct place to set up my system scans. Hopefully, now my scans will occur overnight.

I really was stress out trying to activate this PREMIUM internet security, for weeks. Not being able to catch you guys during my work hours. Today I was off tho. Thanks to the gentlemen that help me, I was able to get this place on my computer & now I'm on to my t shirt business.

Taylor was extremely accommodating and helpful. He solved my problem quickly and efficiently and was able to get my computer restarted. He worked diligently to get the best price possible to renew my subscription. He was wonderful. I would highly recommend him to any friend in need of assistance.

Lori ** was a "GEM" to talk to and she was able to quickly sort out my problem. It was a pleasure to have her help me out. I had received an email that said that our subscription had run out, but Lori assured me that this was wrong. We've used your products for years (and years before your Company took over from the Australian product). Excellent. David

I received an email stating that my renewal needed to be paid, but I had already paid it by check In June and the check has already cleared my account. The one helping me was able to see that I had made the payment. Thank you for your help.

I renewed my annual subscription of Premium Internet Security for $79.99, but I noticed the discounted price ($59.99) that was being offered on the website. I used the online Chat to ask about the possible $20 refund, and Taylor ** immediate responded and addressed the request. There was no hassle, wait time, etc, and the process was convenient. Thank you for your customer service! On a related note... I know the pricing/discounts/offers are outside of Support Team's realm and the timing may not align with the users, but it would be beneficial to the customers if it's already calculated into the automatic renewal when applicable. But I also understand it's part of the business...

Renewing my account. Taylor was great helping me. Thank you. He was very good knowing I wasn't experienced with computers. Would recommend Total Defense. He could help me anytime. Never had any trouble with any virus. It took less than 5 minutes to activate the service. That was very fast.

Australia is 14 hours ahead of USA eastern standard time. Your help phone is active (am to 6PM which is Australia Eastern standard time 11pm to 8am). Inconvenient!! However up early and a smooth download and install followed, no bother.

Pop-up on virtual machine. Taylor focused in on the issue and resolved my concerns in short order! It was determined that I did not need an anti-virus for the virtual machine as it is never used for online services. I appreciated that greatly. John

I called 10 minutes before closing & tech was in no rush! I purchased a year subscription & thought I had downloaded it correctly. I missed the last step. A very simple fix, explained clearly & simply. Customer service rep was very helpful & patient. Thank you!

Taylor was very helpful and courteous! When I spoke to him about renewing I was not sure what I wanted to do. He was very patient and explained my options! I told him I would decide and get back to him which I did and renewed my account!!! Great customer service!!!

I had a great and very comfortable experience. I really felt that the Rep. surely wanted to solve not only my issue but make me happy as well. So great customer service and knowledgeable staff who knew how to make customers pleased. Very happy and would definitely recommend.

Would not scan. Tried to do full scan but after 2 hours it was still only at 1%. Same result for quick scan. Uninstall and reinstall had same problem. With remote access and Taylor ** kindly staying longer to get things fixed, all is now sorted.

Daniel ** was kind and knowledgeable. I would definitely recommend him for other customers. He helped me to resolve the issue regarding installing the Total Defense antivirus software on my Mac in a timely manner. Also, I waited only a few minutes to get the representative on the line and Daniel solved the issue in 15 minutes remotely.

My Total Defense stopped working as well as my PC Tune-Up. Unable to repair myself so called and talked with Taylor **. He took control of my PC and repaired both programs with no problem. Very up to date on product knowledge and easy to work with.

Most helpful. Stayed with me all the way until I got all my information that I needed to mail. Daniel knew that I was very insecure with the internet so he tried to calm me down. He is very good to have on the phone helping customers. Thank you Daniel.

I got a new laptop June 1st or so and tech at Staples loaded a new Total Defense account for me in the new computer... using a new Hotmail e-mail address the tech got for me. My old account comes up for renewal soon, so I called to explain that that computer and account is no more, and the tech was so efficient that he asked if new account was under a different e-mail address I knew Staples tech had to give me a Hotmail account (Microsoft owns Hotmail) in order to get my new computer up and running. So, I gave Daniel that e-mail address, and he found it, and he will give my new account my Comcast e-mail address, like I want, rather than the Hotmail address, which I am having some problems with. (I know this is more info than you need. Sorry.) Anyway, Daniel was great and really knew what he was doing.

He was very helpful. I told him l was a grandma and please be patient with me and he did. He took over my computer and went to work. l told him the company was highly recommended and l wanted to try it for a year. Thanks Again.

My outdated version of Total Defense would not run PC-Tune up. Taylor installed the latest version and showed me how to update my other PC's. Taylor was very courteous and helpful in solving my problem. I would highly recommend this product.

Gary was very nice and pleasant and helped me fix my problem. Can't thank him enough, and it didn't take all day, it was taken care of in minutes. Thank you again. Laura ** just had to hook me up to my account and fix a couple of things.

Very pleased with Daniel, gave great service, resolved price issue to my complete satisfaction and also removed me from automatic renewal. He was very efficient and knowledgeable. He renewed antivirus protection and also answered my questions. I hope I get him again on phone if I need to call in future.

I have been having numerous security problems when going online for a long time. Today for the first time a security issue popped up while checking emails so I called customer support and with remote assistance the technician cleared the problems from my computer. Thanks to his help I can rest easy knowing the computer is secure!

Thanks to Taylor ** for assisting me to download my program. I look forward to 2 years of protection. YOU ROCK. I was able to connect without any problems. My hold time also was not very long. I look forward to an excellent experience.

Taylor was very efficient and I am glad to now have my computer protected. He talked me through the process and each step occurred as he said it would. It was a short time that I had to wait to use my computer.

I called because I renewed my yearly subscription and it looked very different and I could not tell if I scanned monthly as I did before. Daniel the representative walked me thru it and I much appreciate it. Thank you for your help Daniel. You were very professional and nice to me.

The tech were very friendly and patient with me during the activation of the internet security. All my question were answered. He also explain what should be done to receive the rebate on the internet security. I am happy with the expert support that I have received.

Taylor ** was informative and professional in assisting me with renewing my subscription with Total Defense. He walked me through each by step in downloading process. He was very patient with me and was able to answer every question I had.

Great technical support received from Gary. He assisted me with renewing my Premium subscription for 2 years at a great rate. Then he installed the latest version of the product. He was very patient with me since I am not very good with computers and guided me through all of the steps. Great customer support.

On June 7, 2019 I contacted Total Defense because of a billing issue. I had the pleasure of speaking and working with a gentleman by the name of Taylor **. He was very professional, polite and knowledgeable. I was very pleased with the results at the end of our conversation. Thank you again Taylor **. Thank you Total Defense.

Thank you for the great service! I called Mediacom but they were no help with my setup. I tried to follow the instructions but was having no luck at all. Thank you to Total Defense and Gary for installing the software for me. Very satisfied customer!

I called to update my billing information. This was done in a very timely manner. I was treated well and was impressed by how quickly I was taken care of. I have been taken care by Total Defense Security for a period of time and have been impressed with the work done when I call for help.

Updated the protection plan - Dan was very understanding and patience. Also very helpful during the session on some of the things I didn't know about the protection plan for my computer. Will recommend the package to a friend and he showed me a few good l tips to keep my computer safe.

Antivirus program - I had gotten the help I needed and yes, would recommend it to a friend and I thank you. Your person I talked with was quite helpful. I am good for one year and will renew my subscription again when it is time.

I have been a member for a few years now. Every time I call the agents are very pleasant and knowledgeable. This time was no different. He was very helpful and solved my problems quickly. I have and will continue to refer my friends to you.

Taylor was very excellent and helpful and pleasant. I would recommend all my friend. Taylor went over and above to assist me with helping me get activated. Taylor call me back to make sure, I would be able to make sure my Laptop would be cover.

Taylor ** took care of me and he did a very good job to help with my problem and he also solve it, thanks for having employees like him, now I hope that Total Defense will do same kind of work. Well thanks you in advance.

The support I get every time I call is unmatched. The support team is always very helpful. I needed help with what I thought was a malicious rogue executable file and they took care of it no questions asked. -Gelasio

I purchased a new laptop from Aarons and they gave me Total Defense protection. I was able to install it ok but somehow I turned on parental controls and I was unable to access my emails. A big thank you to Gary, who was able to disable the parental controls for me. Very impressed with the level of support.

I recently signed up with Mediacom. They told me about the free anti-virus protection from Total Defense that was part of my program. I was having some trouble installing the software after following the instructions I was provided by Mediacom. I received assistance from your rep Gary. He was very thorough and in no time the software was installed. Great tech help from you guys. Will definitely recommend to others.

New customer purchase from Conns. I called for assistance. Service was fast and friendly. No waiting on hold. Very happy with the result. Your rep Gary called me back when he said he would. Great support. Wish all companies were the same. Thank you!

Just want to say thank you to Taylor ** - the two times I talked to him on the phone, he was very nice, polite and really helped an Old lady set up the Total Defense that is free with Mediacom on 2 of my computers.

I tried to register for a rebate online but was unable to because the page I landed on indicated that "No Rebate was found." I called your company and spoke with Taylor who walked me through the steps to access the Rebate page. Once I was on the correct page, he told me what to enter into the form and to follow the instructions on the form. He said if I had any further problems to call back. He was very helpful and I truly appreciate his customer service!

Mr. ** is a really nice person and very knowledgeable. I really appreciated him helping me with installing my software. I could not have done it without him. Thank you so much. Will not hesitate to call him if I need help again. Thanks again.

What a great experience with the Total Defense support team. I purchased a new laptop from Aarons and it came with Premium protection. We tried to install the software but were having no luck. Your rep Gary was able to help us. He was very nice and patient with us. Thank you again for your great help.

Mr. ** was very helpful helping me set up my renewal over the phone. Very pleasant and courteous and when l call back he was very helpful again with my change of address, l was very pleased with his help, thank you.

Both online chat service was excellent and service technician was outstanding - call was answered within less than 30 seconds. I would rate service as outstanding in every way. I am recommending your program to a lady in a few minutes. I could not have asked or expect better or faster service.

I called because I received a message that my subscription had expired, and since I had just started it I was concerned. Daniel was most helpful in helping me link my subscription with my account as I had not completed that step in the initial setup. He also helped in resolving a password issue.

Customer service at its best, I am very pleased with your product and the support offered. Service rep was courteous and helpful. Will keep using and renew again next year. Would definitely recommend your product to friends and family, co-workers and anyone who needs it.

Could not have done better if I possessed know how and did it myself. It is the remainder of this to describe what I have already described that makes this a less likely process to do should the need arise with you again.

Thank you Dan, It was my pleasure speaking with you. You were very helpful. I just bought a brand new Microsoft Surface Pro, really pleased with it, especially in my Travel Agent business. Hope you have much success. Have an Awesome day.

The customer service excellent and help me in every step of my problem. Nice person and my problem was solved. He was really patient with me and helps me with all my problems. Was the best customer service I ever had. Thank You!!

Really appreciated the great response to my request for assistance with the annual renewal of our annual subscription. Gary was super helpful and so courteous. The process was so quick and uncomplicated. Truly wish more companies embodied your quality and customer commitment. Thank you.

Dan was very polite and very smart in technical training and very helpful in clearing junk off my pc and was able to download the antivirus. He did not take long at all and also did a scan for me also.

Great service provided by Total Defense. I got a new laptop and needed to install my subscription after my hard drive went bad on the old laptop. Everytime I call the service is great. Wish all companies worked like this. Thanks Gary for your help.

I would like to thank Daniel for helping me to get set-up for the secure connection for Total Defense. He was very patient and knowledgeable while helping. He is an asset to your company and deserves a raise in pay. I could not have completed this task without his actions. Thanks Dan!!

The gentleman was very helpful and courteous. He was very good at getting into my computer. He had to do pretty much everything because I am totally technology challenged. I was pleasantly surprised at the willingness of the gentleman to help.

When I first installed Total Defense for my Desktop PC I first had some doubts of the protection I would get after all the other brands I have had in the past. But I have to say I fear nothing now knowing my computer is protected and safe. With all the hacking going on and experience of having a computer in the past being hacked by seven different people. I feel 100% safe now and I recommend it to all I know. Thank You for your service!

Taylor was very patient, polite and very thorough in giving instructions on installing my new device. He made sure to ask if I needed anything else. He also returned my phone call in a timely matter. I would highly recommend him to my friends and family.

The support that I was provided was excellent. The representative was very knowledgeable of what he was doing. I was having a lot of trouble installing my security software but Mr. Carlos ** did everything for me from start to finish. He made sure my computer was protected. Great service! Keep up the good work!

We appreciate Gary ** help to renew our subscription to Total Defense. Gary was knowledgeable, polite and efficient. The Total Defense system has been the best, most secure system we have tried. Thanks to Gary for helping us reinstate our coverage.

Excellent, quick, courteous service! First he accessed Team-Viewer. Dan, then extracted McAfee software & then quickly installed Total Defense, in the blink of an eye! He then explained to me, how to use Total Defense. :) Thank you for the quick, most courteous response! Thank you!

5/30 4:00PM When I tried to install software, it gave Error:1168 and I could not proceed. Dan helped tremendously! He removed McAfee and worked his magic, installing the software on the desktop, for easy access. He was super courteous and efficient!

Your representative was most helpful and understanding. He stayed on the line through out the entire account activation. I really appreciated the assistance. Thank you Mr. Taylor **. I will definitely call again if any further assistance is required. I am assured I will get the same service from your other representatives. Thank you.

I received my Total Defense from Mediacom. I am elderly and not very good with computers. Mediacom said that I could contact total defense support for help. I was very happy with your tech Gary. He was very very patient with me and helped me get protected. I will let everyone know about my positive experience.

I have been a subscriber of Total Defense since 2015. During this time, I have contacted tech support only 2 times. The phones have been answered promptly and with very courteous techs. Today, I had the pleasure of working with Carlos **. He was very responsive and qualified to handle my request in a professional manner. I highly recommend Carlos and the team at Total Defense.

I had nothing but problems with McAfee. They have the worst customer service and they make you wait on hold forever. Previously I had Norton and they were even worse. I purchased Total Defense Unlimited from Brandsmart and so far I have been very happy with the product and the level of service. Gary was very friendly and polite when I called for help. I will continue to use your product.

The service I was provided today was excellent and very helpful. I was desperate to have my protection installed on my Mac and Carlos helped me out 100%. He guided me through every step and my protection was installed successfully. We were able to speak my native language which is Spanish and he was great. Thank you so much!

I am a new customer. I purchased my software from Conns. I was trying to install my software and receiving error messages and warnings. For some reason, I was unable to remove the Mcafee. Gary was able to take over and remove the McAfee on my PC. Then he installed my Ultimate product. Very happy camper.

Taylor was very nice and fast to renew my service. Help me on how to update and was polite. And it was easy to reach your customers service department and very sufficient in updating my service. I would recommend Total Defense to all my friends.