Intuit Quickbooks Reviews

Quickbooks payroll is the worst. They have made so many mistakes with our payroll in the past year. This past Friday something happened to our direct deposit and the money never went into the employees' accounts. Today I tried again to talk to the rep. who by the way you cannot understand a word they say. Every time I ask to speak to a USA rep. I get disconnected. The rep basically called me a liar and said the error was my fault and I modified the reports. We are cancelling payroll service.

I just learned after spending $215.00 on QuickBooks Pro 2018 that I cannot open the company file provided by my accountant because he uses QuickBooks Enterprise 2017. I am told from QuickBooks Tech Support that there is no way to save a company file from Enterprise Editions in order to open in the Pro Edition. Needless to say, I am stunned at this revelation. There is no returning the Pro 2018 edition, so I am out the $215.00 and still cannot open my company files.

I am a CPA and have used Quickbooks for all of my clients. I got married and requested using their link to change my email, my name, my phone # and my corporate name. 1st I only had to provide my driver's license then it was the articles of amendment to my S corporation. I did as requested. They still will not address this now saying they want a complete list of all of my clients including their phone #'s. This is unethical in my opinion and I have copied my attorney on all email correspondence. I really prefer not to give them even one star; to me this would be a negative 2 review.

Like so many I am unhappy. Like all of you I too have experience with Quickbooks in different versions. Although I have had 2 great helpers and 2 bad in the 8 or so hours on the phone, with the funniest comment being, “no that should not occur, and oh yes it is very very bad, and I don't know how to help with it”. The intoxicating campaign promised mobile applications, mainly bedazzling with the “lets you know immediately when you are paid”. But this is not the only factor in a business regarding record keeping and filing. The odd glitches are insurmountable. You cannot correct on a phone or iPad and the sizing for the screen is incorrect. Syncing with your banking fails and is incorrect, I have had to reconcile an account that was correct three times now.

This company needs to train their staff better and have some respect for their clients' time. Less than a year ago I purchased new recommended software. Since it was quite expensive, I wanted to make certain it would accommodate another business. They assured me it would do what I wanted. So a couple of weeks ago I couldn't figure out how to make a work order. I went online. The instructions didn't work. I called. I was on the phone holding for a little over 2 hours when they came on the line and told me there was no one available to help me, but they would call me back at a specified time. They were 20 minutes late calling me back. Then immediately put me on hold. After another hour, I had to go because I did not have any time to wait.

Quickbooks payroll costs us $650 a year. With that subscription, comes "payroll support" that is available for "free". What is should be called is, "We give you a 1-800 to call and speak with everyone who speaks English as a 3rd language/weekend hobby, who do not know what they are doing other than reading a script to hone their weak English pronunciation skills." I'm sure it's a brilliant business strategy to hire 18-23 year olds in a third world country who have always wanted to learn english and let them work out accounting issues for companies paying ridiculous amounts of money for a subscription that is worthless.

Intuit needs to allow the owners of the accounting program the ability to decide for themselves if they want a password. We are all adults and do not need a corporation to force us to use a password. Do an update deleting the required password!!!

Worst customer service experience. It took over 45 minutes for 2 ladies to figure out what a recurring charge was. The first barely spoke a word and didn't know any answers to any of my questions regarding a charge. She collected my name, address, phone number, business EIN and received authorization from my boss to speak with her then patched me through to a 2nd lady that required all the same exact information again. The 2nd ladies accent was so heavy I had to continue to ask her to repeat herself.

I have used QuickBooks and TurboTax for 20 years, 13 businesses, both paid versions and monthly subscription. I went back to the "paid" version to avoid recurring fees as our business interests got smaller and we no longer had employees. Today, when I opened my QB File, the program requested "update." I did. Afterward, the program locked on "admin password" and would not open. I spend 1-1/2 hours on the phone with Intuit, they telling me I needed to pay $299 for a new version... then backing off and offering me a discounted version for $219 and then a $35 a month version.

Well sounds like I have the same problem as most of the reviews. Bought 2016 QB I am a small business of 1. I do not need upgrades or payroll. Just use it for invoicing. Feel like I was scammed. I have had QB since 2003. I loved it for 10 plus years. Until they told me I had to upgrade. My 2016 purchase I paid for in full was shut down one morning when I came to work. 3 and a half hours and close to $500.00 later. Remember this is a product I paid in full for one year ago. I am now back up and running. Program is not user-friendly at all. Now I have to pay an accounting firm to repair problems every year. Try another accounting product. This one will leave you feeling like you have been ripped off.

This online software is beyond frustrating! It is not intuitive, pop ups freeze and the only way out is to completely logout and then log back in. It adds HOURS to my work every day. HATE, HATE, HATE online Intuit QuickBooks.

I have Quickbooks on the Mac. I was told by Intuit not to renew with Mac as they weren't going to support it. I had to renew to send out invoices, 300 dollars later and now my Quickbooks files are corrupt another 450 for level 3 tech support. They are always trying upsell services and support. they are as crooked as Donald Trump. I can't wait to switch to another company that isn't always scamming the customer for more money. It's outrageous really. If you haven't started with Quickbooks... DON'T.

My small business, an engineering firm, has been a Quickbooks Pro user for about a dozen years. Each time I have purchased an upgrade I paid for it outright - none of this monthly subscription business. Overall, I have been quite happy with Quickbooks until... Until August 30th when I could not access my Quickbooks file. The message said something to the effect of you need to upgrade to Quickbooks Pro 2017 in order to access your files. Remember, I purchased QB 2015 and didn't rent it. Extortion!

I bought Quickbooks online over 3 weeks ago and to date it does not work at all. I continually get this error: "We can't retrieve your account information at this time. The likely cause is a system or network error, so please try again later. If the problem continues, contact customer support and provide your company ID (account number)." Quickbooks support keep stating they are looking into it, but nothing ever happens and they never return my calls or emails after my initial inquiry. I have to chase them for answers. I have now discovered that many other users are having the same problem. Quickbooks admit this now on Live Chat. So essentially Quickbooks knows their online service is defective yet they keep advertising the product and taking payment for it. Truly a disgrace.

I've been using Quickbooks Pro Desktop for over 8 years, with for the most part great luck. Recently, even though I didn't want to upgrade, I was forced into changing from Desktop Pro 2014 to Desktop Pro 2017 in order to be able to continue with bank downloads for the many companies I do work for, because Quickbooks said they were no longer going to support that feature in the 2014 product. I felt that this was a very sneaky way of getting you to pay again for a product you already own, and one that already works great for you.

On July 6, 2017 INTUIT, Inc. claimed I purchased QuickBooks 5 times at $189.95 each. Total $950. I did not order any service or product from Intuit Quickbooks. INTUIT use of my credit card information constitutes fraud. Instead of being apologetic, and helpful, Intuit became part of a larger problem - they refused to participate in a solution and immediately began an effort to cover-up their screw up. I called Intuit several times but found little help available until I filed a BBB complaint. I then received a call from Intuit trying to placate me by dancing around the issue and not answering any of my questions. Brian ** wanted time to "investigate". I offered him time and requested he get back to me with answers to my questions. He did not. He did however answer the BBB complaint pretending to be as surprised as I was and suggesting (30 days too late) I file a police report for identity theft.

We changed corporate bank accounts to a new bank and tried to contact Intuit to change the bank information so they could continue to bill us the monthly fee for merchant services (credit card payments). Our IT Director called and was given the run around for 90 minutes + with no resolution nor anyone willing to help him. I then made calls on two separate occasions totaling well over three hours. I was continuously put on hold for extended periods, transferred all over, and not provided with any assistance.

Customer for 15+ years. 5 days so far and 3 hours on the phone to process a credit card transaction. Required me to send bank statement and jump through too many hoops. Communication's sloppy in silly ways like "refer to the case number above when you contact us" and no case number above. Bigger problem is long hold times. Email message says "We value your business" but donʻt feel that way as I waste valuable time on hold.

I have been on the phone for 3 hours today. Was forced to upgrade to Enterprise 17 from 14. The payroll will not work with different locations and one EIN number all of sudden. Never had this problem in 30 years. Now the payroll department is telling us to get another EIN number. These have no idea what they are talking about. Stay away from Quickbooks. Customer service is terrible.

I previously used QuickBooks 2010 which was working great for me as I only use it for invoicing! Then they kept calling and stated that I had to switch to 2014 - I bought the new program, and book, lost all my old information on customers. Now they are calling me again to upgrade to 2017 and stated that if I do not upgrade that my system will no longer work down the road! I feel like I am being forced to buy a product that is still working! There has got to be someone willing to start a class action lawsuit! I am getting two and three calls a week from them terrorizing me to buy the 2017 version!

QuickBooks is way below par. 1. The payroll program doubled random employees Federal Tax deductions. No warning or indication of the error which lasted 1 year. Intuit would not offer an explanation. Spent 1 hour fixing the issue and refunded over $1000 to various employees. 2. Screen would suddenly black out areas and whole sections - weekly. Program had to be rebooted which fixed the problem 1/2 the time the other 1/2 a full computer re-boot was necessary. When Intuit tech support was contacted they demanded fees in order to log in and fix the problem. Support claimed problem is "isolated" but internet chatter shows this is a serious and continuing problem since 2014.

I was very satisfied by the customer support provided by Quickbooks. At first I tried lots of support number. Then I found this support number 1-866-560-7666. From my experience I think this is the best and most available 24/7 toll-free number.

In April of 2017 I became a customer of Quickbooks for my small business. I was never able to use their system to send invoices to my customers. I called customer support and I was informed that they have canceled my account and will not tell me why. Now I am looking at the bills for my business and they are still charging my account for a service they do not want to provide me.

Two years in a row this online support issue happened to me. I called Quickbooks to update my Payroll. They encouraged me to allow them to use their remote system where they take control of your computer and do the update for you. BIG MISTAKE. I believe it was a weird glitch the first time this happened in 2016, but the second time I knew that something went wrong with the update they did. Both times it happened the same way. Approximately one week after the upgrade, I could no longer access my Quickbooks. All I could see was the past years information which I found very odd.

I tried to upgrade my Quickbooks to 2017. I immediately got tangled in a password loop. Continually asked for old password then new passwords. Neither I nor a computer expert could get past the loop. I eventually called Quickbooks. They said they had to get into my computer, it is the only time I have agreed to this and once in my computer asked for my credit card number. Said my data was corrupted and would take some time to fix.

After years of sales pitches to switch from QB desktop to QB online I finally did it. I was then faced with manually entering my entire staff (38 people) payroll history, names, address, date of births, etc., the amount that they had earned up to that pay period. Yes that's right. I switched from one system to another within the same company. I was also informed that they could not transfer my entire accounting history over but I would still be able to see my previous years in the QB desktop version.

I have been dealing with HUGE issues with the state of Missouri trying to tax me for wages months after an employee was terminated, and have traced it back to QB. The ONLY way they would have that degree of inaccurate data with those dates is due to my not having time to update the technical system (fortunately I did within my own books outside of this and have proof!). I have been for over a year now, calling and sending certified mail to this state only to be reported to collections. My business has lost several hours (days honestly with the phone wait time and other details) of productivity due to QB inaccurately reporting data directly to the government without my permission. I would never work with this company again and probably have no other choice than to raise awareness on the issue as no action is being taken. This is ridiculous, and significant enough to go to court.

My online store was created in 2004 and selected Quickbooks for these specific capabilities offered by Quickbooks: website payment portal integration, local credit card swiping/keying, and emailing of invoices and purchase orders. Every couple of years I was forced to upgrade in order to "keep" the credit card processing capabilities. Around 2014, Quickbooks stopped supporting the website payment portal and recommended their "selected" vendor Pivotal Payments. What a nightmare experience with the selected vendor. Apparently every other small business that was "disconnected" from Quickbooks went to Pivotal Payments for support at the same time - something Pivotal Payments was probably not ramped up for the thousands of new customers.

Intuit should be investigated for fraud. I received an ACH payment 8 days ago and they have yet to release my funds! Received funds last Monday and wasn't notified of a hold until Friday. Gave them the requested contract on Friday and called on Monday. On Monday, they told me they needed the card holder's mailing address. Sent that right away and today is Wednesday (8 days later) and I still DO NOT have my money. They are crooks!!! STAY AWAY!!!

QuickBooks Pro 2017 has been a nightmare for me, I have been on the phone for hours and hours having different technicians work on it. Problems: This is Big! The reports do not match the register. It shows some of my renters paying twice on the same day (register shows once). I've had to rebalance 2017 from the beginning several times and now I need to it again, I need to figure out how unbalance all of this year, not just one month. It's messed up. My recommendation is do not buy QuickBooks Pro 2017.

I can access my information from just about anywhere, including on my phone with help of the app. When importing transactions from my bank, I can set up "rules" that give me the opportunity to have the transactions automatically categorized. This means much less work for me. I used to waste a ton of time doing book work, and QBO literally changed my life for the better. I spend small time a week now, instead of 6-7 hours.

I called to ask why my money was being held on hold... They started asking what the money was for and what our business was... They then say why can't send invoices until the end of the month!! Wtf!!! We are designers/stagers and they are telling us how we charge? Why are they hijacking our money and why are they controlling how we invoice our customers? The customer agreed to our terms paid an invoice that we sent but now we can't access our money?!

It happened again! Quickbooks - don't tell me that there are no issues when I upgraded to QB2014 on my Mac. You forced me to upgrade from 2010 (I could have stayed with 2010 but you would not provide technical or release support) and forced me to install Sierra to get your product working. My beginning bank balance on the reconciliation module is incorrect. Now, I have to pay my accountant hundreds of dollars to figure it out (in addition to the hours I have spent with your technical support and on my own to fix things)! This is maddening and unacceptable!!! I am not a happy camper!!! Get your bugs fixed before you release new versions. and at least be honest and tell users that MACS are not the preferred platform.

This is the worst company by far. They suck you in with their technical support and then hold you hostage to pay for problems that should not exist on its software. I, too, have received the useless emails which of course do not pertain to your company. What is equally frustrating is that they send you a survey which, by reviewing all of the complaints listed here, they throw in the trash. I would recommend that any business, new or small, look for another software program. I wish I had!!

They only allow the Payroll option running for one year. The next year you have to upgrade to the newer version. Every time upgrade, there are crash in the database. I have been told to pay $1000 over a year to have a tech team to recover the data for me. Last year, the tech team spend 2 weeks and told me. They can only repair so far. They are unable to repair better and recover to the original. My tax account was messed up. My invoices are messed up. I lost all the bills I scanned into the QBs. I got tied up with this because, I have several years of data in the system. I do not recommend to use QBs start from the beginning.

I activated QB Enhanced Payroll using my personal credit card for a company I was helping set up their software in April. I was promised by an Intuit employee that my credit card information was NOT stored in their computer. Fast forward to June. I received 2 charges from Intuit Payroll EE Usage to my personal credit card (of which I was promised they did not have my credit card number any longer in their system) in May and June. I call Intuit to get a refund and after an hour on the phone, they say "I will have a supervisor call you back within an hour". Furious. Ridiculous!

I quit using all QuickBooks Online products well over a year ago, yet continue to receive monthly credit card charges of $42.69. When I dedicate a few hours on the phone, bouncing amongst a half dozen representatives, they eventually credit my credit card account, only to continue to bill me every month. How do I get them to stop!?

I updated Quickbooks Pro 2015 two years ago. It gave me the blue screen of death. I paid for their support, $250, to repair my computer. This computer runs my retail software also. I had to upgrade again this year because I changed my OS. Again, Quickbooks 2017 and the blue screen. Quickbooks tech told me it was not their problem but they could fix it for $350. This time I had my tech fix the issue. He guaranteed it was Quickbooks that corrupted my OS and my registry. He has 3 more clients with the same issues. This is not an accident. I think it is time for a class action lawsuit or the FTC to step in. It is fraud when their salesperson lies to you about the capability of the software. It is fraud when their tech denies the problems with their software.

It is either a weird coincidence or completely intentional that every time there is a newer version of Quickbooks or a yearly charge, I have a crashing issue. This has happened several times since 2014. I actually was forced to pay a one time 200.00 fee for this company to allow me to even open my company file. It seems a bit shady to me. This usually happens when there is an upgrade or you really need access to your own info like TAX SEASON. This is like holding your own sensitive company information hostage until you pay their fee. Is this what hackers do? Sounds like they are profiting from forcing you to use their tech services to me. Maybe if enough people complain they will get a clue or a class action lawsuit, whichever comes first.

I have used many software programs over the 25 years doing accounting, and this by far is the worse. I have never wanted to throw my computer out the window repeatedly (as every time I open it up) compared to any other software used. Whoever wrote it, must have either been drunk or had no clue of basics. It doesn't flow, doesn't give you control over what you're doing. I have lost countless hours of work with using the reconciliation section. I am better off doing it all manually. I tell my clients not to purchase QB online. I don't even know if there is a way to retract the data and put it in another QB format, as in QB 2017 program. The developers of this program has set back their product at least 15 years. It's so bad, I would almost think this was a scam of raising money for Quickbooks with no ability to recover the incalculable amount of money I have wasted by using this pathetic software.

This company is the most frustrating business I have ever had the displeasure of working with. I have used them for the last 10 years and am SICK and TIRED of their random, inefficient updates that change the system with no regard for the customer. For years I have run payroll on Thursday nights. Every single week!!! Then out of the blue they decided that Thursday nights at random between 7-11 PM they would lock down the payroll program for their weekly updates and NOT NOTIFY ANYONE. I never know when they are going to run their update. I never know how long it is going to take. And it continuously disrupts the process that I have developed for the last 9 years. They never notify of something so incredibly crucial and fundamental to why I use their business?!!?

I have Quickbooks small business. It comes with mileage tracking. This feature worked well for a year and a half then one day it started to randomly track trips every now and then, about one in 20. I called, but of course they do not support this product with customer service, only online. I chatted for what seemed like hours with a guy from India that really tried to help but the only solution he could come up with was, turn it off and then back on. Man... Why didn't I think about that? Well it did not work even when he told me to do it. This has been going on for several months now and no one at Intuit seems to care, I guess my 15 dollars a month is not worth the effort. If anyone has a better program for record keeping that also tracks miles, please let me know.

I was double charged for one transaction with Intuit. I was charged $141.17 for the original transaction. The transaction was made in error by a client so I immediately refunded/voided the transaction and then they again charged me $141.17 for the refund. Customer service (David #**) was horrible and refused to refund even half the amount. They referred to the Merchant Policy Agreement. However they would NOT tell me WHERE on the agreement the charge is told it would happen for refunds.

I opened my computer recently to find that my Quickbooks 2014 program would not open or run at all. I work on a MacBook Pro and have just upgraded to running macOS Sierra as my operating system. Briefly, after over an hour on the phone with Quickbooks customer service and a lot of run around and excuses that upshot is this: Quickbooks 2014 a program I have paid for in full that houses my company data will no longer run with macOS Sierra. In order to be able to use Quickbooks 2014 going forward on this computer, customer service management advises that the only way to do that is to purchase a new Quickbook license, 2016 is advised. They offer "promotions”.

I purchased a new mobile chip reader. Unfortunately the day it was delivered, it was left at the front door where someone promptly stole it. I called the company and they said I would have to pay for a new reader. It would of been nice to get a signature delivery.

Quick version. January 2017 I switched over to Online QB instead of the CD I was using for 17 years. I only want to write checks for my two companies. 3 weeks ago the USA customer service reinstalled 1,2,3 since then I got a virus and to do a reinstall called QB. 40 hours later back to step one. "What is your name please???" I feel like I was part of a sick joke. Somebody need to shut them down. Way too many issues for all us hard working people. If a customer has a question on a service in 1 minute I can help. Issue still not resolved **.

I wish I had read the reviews about QuickBooks self-employed before I signed up paying 10.88 per month for the last year. I was told to upgrade in order to be able to integrate into my Turbo Tax and found out after so much frustration and back and forth that there is no way to do it. The company did not help at all but just keeps sending useless emails.

This must be one of the worst companies when things go wrong with their self employed version of this online finance system. It is awful, it lags, has errors, shows incorrect information once calculate, duplicates anything that is uploaded. Do your research prior to using it. It's limited, awful experience. Do not waste your time, and believe me you will waste time and money if you go with this company.

After a year of inputting expenses, tracking miles, and invoicing through Quickbooks Self-Employed I find out that it does not integrate with TurboTax. You have to manually re-enter all of the information into TurboTax. I was told when I subscribed that it would integrate. What is the point of scanning in receipts and checks and invoices when there is no way to download that information? You may as well just make an excel spreadsheet. When trying to get support I was transferred several times from online chat, to QB online Support, to QBSE support, to TurboTax support and then back. They each claim to be separate departments, none of them will take responsibility or provide any sort of technical support. Do not use Intuit.

I just finished speaking with a manager with Quickbooks Online after some of our data disappeared from our online software. They confirmed for me that using Quickbooks Online is at my own risk. They offer no guarantees that the software is working correctly or that our data is safe. I confirmed with her a second time that this is the case. USERS BEWARE!!

I have been in the apparel and textile printing business for over 7 years. I have used many different credit card processing services including Intuit Quickbooks mobile processing. I have been using Intuit Quickbooks for over 15 years with all of my business. This year we decided to switch to Quickbooks online. They now have a service that you can use to have customers pay directly with a credit card or an ACH. They advertise it immediately when you first sign up. No mentions of any possible holds on funds or any review process. The whole registration took about 5 minutes and we were accepting credit cards and ACH's within 2 days after our bank account was verified.

The WORST. After signing up for the service, I had two clients pay several invoices via bank transfer. Each transaction sent me a confirmation that payment had been made and about 5-7 days later, I received a notice on every single one that they had been "unable to locate account." Both clients repaid each invoice (6 in total) a second time, and again I received confirmation. Again, a few days later I received notices that they were unable to locate account. Clients paid a THIRD time. (Thank goodness for their patience!) After over an hour on the phone with Intuit Support, they basically said there was nothing they could do nor could they cancel the third transactions while they were "pending" so that clients could pay by check or Venmo.

Upgraded to Quickbooks Pro 2017 and payroll taxes. One and a half months in can not update payroll taxes. Support says my Quickbook files are damaged and want 199 to repair and 400 for support services for one year and only one repair or 600 for support for three years. They want to extract my files and repair them then put them back in. Sounds a lot like other complaints on this site. Being held hostages for my own files.

I have been using QuickBooks Pro since 2000. I am currently using the 2015 version and on 2-20-2017 I created a local backup of my company data and performed the "upgrade" that QuickBooks kept bugging me to perform. I went to open my company file today (2-26-2017) and Quickbooks crashed with an "Unrecoverable Error". I tried restoring from my backup on 2-20 and it still crashed. I tried opening older files and it still crashed. I called support and talked to Sam **.

I've been using Quickbooks 2017 Pro for my business. I have a paid subscription which cost me $50/month. Recently I received a message saying there were issues with my company file. I recently upgrade to 2017 and was told (by Quickbooks) that this included some free support. Anyways, I called Quickbooks about the issues with the company file. The polite tech in Delhi shared my screen and had me run a 'rebuild'. Several error messages showed up. He informed me that the company file had issues and should be repaired. He informed me this would take about 4 days and would require a paid support plan. He proposed a $150US support plan for 1 week or strongly suggested the $600US plan for 3 months. I politely declined and said I wanted to do a bit more research.

I was told I would receive a refund check within 2 weeks. I mailed my CD by priority mail. Checking the tracking, it was received 2 days later. It is now 4+ weeks, no refund. When I called customer service, they hardly understood what I was talking about. They told me they had no record of my return. When I asked them to check tracking they said they had no record. I easily checked tracking, it was delivered to their facility in 2 days. I waited 30 minutes for a manager/supervisor, no one ever answered for 40 minutes. Finally after much more time, they will send me a refund in 2 more weeks!! What is up QuickBooks. Very very poor.

I am a small business who relied on Quickbooks for years. I did not need bells and whistles and promptly upgraded my Quickbooks through the years as I updated my computer and OS as needed. Here we are again, in the upgrade mode and I could not be more annoyed that Quickbooks would only offer me the same discount to purchase a new Quickbooks as if I didn't already own it. I even called to ask if they did an upgrade price and spoke to an advisor who obviously only could do what they do. Granted, I am just one, but how many other small business owners feel trapped as I do? If we own a key, then we should get an upgrade price. Period. FYI, I went with zipbooks.com. Goodbye Quickbooks.

My former accountant created a QBO Plus account for my books as part of her practice set-up. When we parted ways, she put me (left me?) on the QBO Plus product - twice the features and twice the price I need. Intuit/QBO will absolutely not a) downgrade the product for me - even though they know I did not choose it and b) will not allow manual imports from the QBO Plus accounts to the new one. They allow individual reports to be exported, which of course makes it relatively easy to set up - in Xero!

Our company upgraded to QuickBooks Desktop Pro 2017 when we purchased our new computer in December of 2016. Now we are unable to fax from QuickBooks. We uninstalled and reinstalled the printer, replaced the USB cable to the printer, brought the computer in to be checked to be told that the problem was with QuickBooks, and it usually is. In speaking to QuickBooks, I was told that there are corrupted files from the previous QuickBooks that had been duplicating over time and that our QuickBooks would be down 4-5 days to fix this or have to pay $250.00 plus tax to get it fixed in 4 hours.

This Company is only good for certain things, but the support and customer service is the WORST ever. I had a manager HANG UP on ME because she didn't feel like listening anymore. It took me 2.5 months to get setup on payroll. NO ONE helps you and no one is knowledgeable or helpful. NEVER do your payroll with this ** company. Stay away. I have been a bookkeeper for 10 years and this company is the worst.

I have been working with Quickbooks online for the past two years after 20 yrs with manual quickbooks which I had no problem using. Quickbooks online is the most complicated package I have ever used and I spend hours online chatting with agents trying to sort out the problems. This month is a nightmare as everything online has been changed due to a problem with the deposit system when you are paying more than one invoice at a time and all the money is sitting in undeposited funds and you cannot do anything to release them. After 3 days of telling me it was my problem finally yesterday they admitted quote, "Due to the not deposited transactions, this problem is an ongoing issue and our Product Engineers are already aware of the problem. This is scheduled to be fixed on their next product update V1702 release." Can you believe it. I am being paid to do my job and I can't do my work without this being fixed.

We have had Quickbooks and TABS3 integration using QB's Remote Data Sharing software for 2 years. Recently we were forced to upgrade from 2015 to 2016 and were assured we would not have problems. As of last Friday, I have talked with QB people 5 times, TABS several times and our own IT people and the gal who installed the programs and our first go to person. I have over 8 hours in 2 days on the phone. I cannot integrate TABS into QB, because the RDS client server is not talking to the RDS server software. I used to have access to integrate into QB. QB is not allowing me to integrate, even though the box is checked to always allow me to integrate. We have a QWC file, which is QB, but the support there says it's a TABS file, which it is not. I cannot open files, post money, add a cost, etc. because nothing goes over to QB. QB customer service is useless.

Quickbooks Pro 2015 fails on Excel 2016 Reports and 4K worse. When MS issued its latest office last year, I had a major slowdown and occasional failures on company reports saved to Excel. I just replaced my PC with a brand new 4K Laptop running the latest W10 and the QB displays, especially icons, are so tiny as to be unusable. I tried all the fixes in the forums and nothing has worked well.

I had a problem with my payroll LAST THURSDAY, it would only create 4 of the 26 paychecks. I called in and they told me there was problem with my file and they would have to upload it and repair it. That was LAST WEEK! It is now WEDNESDAY at noon and we still don't have it fixed. We were told not to work in the file because we would have to re-enter anything we did when (IF) we get our file back. In the meantime, they have uploaded it 3 times. Still no fix. I have called every phone number that I can to complain.

In May I had to purchase Quickbooks 2016 to keep my enhanced payroll. It has never worked right. Cannot get the tax forms needed. Just will not work. No help from customer service. They always want me to go online & my computer is not connected to the internet for various reasons, security being the biggest. Always could do invoices, account payable, account receivable, payroll & all tax forms needed via disk update from Quickbooks until I purchased the 2016 edition. It is terrible!!! Look for a simple program I can do offline that includes my payroll. Quickbooks just isn't doing it any longer. Customer service is a mess, usually someone I cannot understand.

Promises the world before you buy! I need highly customized invoices due to state and federal regulations associated with my business. An Intuit sales rep told me that it's NO PROBLEM! So I'm excited to buy and get moving on it, turns out there's only 5 different invoices to choose from and little customization is allowed. So, I spend 2.5 hours on the phone trying to figure out if I can get the correct invoice.

First off, if you are considering processing any transactions with this poor excuse of a company, STAY AWAY! Poor customer service, no follow up, and they steal your money! We processed 7, maybe 8 transactions with them and we have yet to see a dime! We stopped selling on eBay and opened a store on Shopify (great selling platform by the way), but we have yet to be paid a single dime from Intuit Quickbooks, they won't answer emails and we have gotten the runaround to release our funds of $1,706.51!!! State attorney is getting involved and I will make sure this company is shut down... PERIOD. They have taken from others! STAY AWAY!

We have a person working in our office who does some data entry and filing. I was training her to do our invoicing our clients and to receive payment from our clients. When she tried to do an invoice or receive a payment from one of our clients who is on our wholesale billing and that are online, we kept getting an error that she did not have access. After talking to support, they showed us how to give her access. Go into your team members and client access, check the box in front of the client. We did this only to find out that by giving her this access, she now had access to my client's books, not just ours, and she could make changes to our account. When I sold the online to my clients I assured them that their files were secure.

I have been using the product since 2008. Over that period of time, I have lost hundreds of hours of work. The software has numerous bugs. When you're entering data, if you do anything out of sequence the software will just erase all your data entry and you have to start over. Today I was entering vendor names and account numbers for imported Quickbooks data and I had entered about 25 vendor names and then came across a new vendor. I entered the new vendor name and hit tab and Quickbooks prompted me to "Quick Add" the new vendor name, which I clicked yes. Immediately Quickbooks added the vendor and wiped out all the data entry I had done on all the 25 previous entries.

WORST CUSTOMER SERVICE EVER!!! Got over promised by the QuickBooks salesperson. They told me was going to be easy to import my data from XERO, and made a HUGE MESS. I try to get in touch with them, numerous time, but they don't try to help you after you pay for your subscription. Strongly recommend to go to Xero. Much better service. And if you need help, easy to get someone from the support team. QuickBooks if you're going to promise a migration, do it right, or don't do it at all! Thanks for nothing.

I have been using QuickBooks since 1999. In the last 10 years or more Intuit has outsourced customer service to the Philippines. There you can talk to polite people who repeat everything you say and understand almost nothing. As I write this I am on my 3rd hold for 45 minutes. QB 2015 accountant stopped working at a workstation. The other workstations are fine. I have been verified as a pro advisor 3 times and transferred 4 times. The first tech diagnosed the problem as my data file manager on the workstation needs replacing. It is corrupt. Still waiting... Not really service at all!

This company is a rip off. For a glorified spreadsheet that does not even work as it should they should be held accountable. Things are miscalculated, timesheets do not work properly, sick time and vacation time do not accrue properly - massive headaches. Indian phone support is worse than incompetent and I do mean worse. I am continually searching for another solution and as soon as I find one I am gone from QB and after a year of this I am thinking I will not trust Intuit with Turbo Tax either. They truly SUCK.

I spent 40 minutes on the phone with 2 boys who I could barely understand. They made small talk while stalling for something... I don't know what. Then when the "product specialist" came on the line he kept repeating himself, asking me why I wanted to switch to the online version. Only after explaining it multiple times did he tell me that the monthly rate is 'per company' (I have 4) and the payroll service would increase significantly and I would have to enter all my payroll information manually. I cannot believe that this company survives in our current technological environment. There must be another software available, I will be shopping for sure.

THIS HAPPENED TODAY. So Quickbooks support is likely using a script for the hardsell of unnecessary Quickbooks support plans. My COO called Quickbooks support to ask "how do we void a paycheck". And was then asked to give access to his computer. Big mistake! The heavily Indian accented alleged Quickbooks support guy named "Andrew **" (Oh yeah, that's an Indian name. Not!) support tech then says, "oh, you have big problems. Your data is infracted and your log files are infracted." Really? So my COO calls me, and I then get my company tech support on a conference call. I have some tech savvy too and never heard this before. He repeated the same thing he told my COO and kept saying my "server was infracted or my network was infracted" but he could fix it for $399 one time fee or $499 for annual support subscription.

Last week I entered a bill once and it entered into QB Online twice. When I paid the bill it also paid it twice. I spent 2 hours on the phone with tech support. We did get the matter resolved but this is not the first time I had this happen. Today I went to pay another bill that was previously in the system. It was completely gone. Tech support suggested I just reenter the bill. That in itself is no big deal but losing data is. What other data may have been corrupted. Since I started using QB online I have spent over 40 hours with Tech Support fixing problems I did not cause. I would not use it but my accountant is in another city and it allows her to reconcile our account. I would say if you have a choice, do not use this product.

I wish I could give them 0!!! PLEASE!!! Do not use Intuit - Quickbooks Merchant account without reading this review first!!! When you sign up they are very friendly and the application process is really easy. As soon as you make your first transaction they will put your money on hold and make your life miserable!! They will ask you for a ton of papers in order to "investigate" before they believe you are entitled to YOUR MONEY. Since I did not have the luxury to wait until they finish their "investigation", I had to cancel the transaction and ask the customer for a different method of payment. I called Intuit to cancel this transaction and spoke to a lady who guided me through the process to reverse the transaction.

Intuit downloaded a link in my Quickbooks that promised QuickBooks Mobile Monthly, but when I signed up, didn't say that it only worked with Quickbooks Online, not Quickbooks Desktop versions until I was already signed up. I have spent 4 months now trying to get this canceled, and once again I have spent over an hour on the phone, getting transferred between departments, and have reached a final department that claims that they can cancel it. I will see next month I guess. I recommend not using anything that requires help from Intuit Customer support. As for me, I'm divesting myself of every software package or financial service that has an Intuit label on it. I don't have an Hour to waste every month trying to cancel a $10 item. This is the last in a series of calls attempting to cancel this service.

I have used Quickbooks Self Employed for almost two years, I could not be more disappointed with this product. The platform is unreliable. Unfortunately, all of my accounting and tax info is entered into the application, making it nearly impossible for me to quit the service until the end of the tax year. The application is supposed to import transactions from your credit card and/or bank and then allow you to characterize those transactions in order to capture all of your scheduled business expenses. The application is also designed to help you estimate your quarterly taxes.

Well, about a week ago my Quickbooks online account stopped allowing me to access from my work computer. I had a red exclamation next to the http: and it would not give me the area to sign on, although it did show the upgrade area for downloading the service on my computer. I called Quickbooks believing that since this is an online service, they would be able to get me back up and running. I was able to sign in from my home computer and my cell phone. So, the man who answered got me in a chat with him and signed onto my computer so he could see my screen. When he saw the red exclamation he proceeded to tell me that I would need a 3rd tier tech support and then he opened my notepad and typed in the cost. I immediately was angry. Why would I pay someone to get to my sign on page when I had done nothing to change my computer or do anything that would cause me not to be able to sign in.

We are a parent volunteer non-profit organization that has been set-up on Quickbooks for years. The treasurer position will transfer from person to person every year or two and Quickbooks is now telling us without calling the original treasurer who set up the program they cannot give us a validation code. Of course there is a possible workaround that can take a few days (or a week when you have a holiday coming up), but in the meantime I am unable to pay vendors or parents. This is not acceptable to an organization like ours that doesn't have a consistent laptop or person doing our books from year to year.

Quickbooks lost 6 months' worth of data. Spent 1.75 hours troubleshooting. The technician had no idea what he was doing. Problem is not solved. Asked to talk to a manager. He had no idea what he was doing. Tech support is in India. Nobody gives a crap or has a value of time and resources there. They reflect their cultural values onto the customer, in that, everybody is a number, nobody matters, nothing is urgent, and NOTHING effective will get done. Completely dysfunctional. Those people don't get it and they will NEVER get it. Quit sending tech support to 3rd world countries. It's cheap and completely ineffective.

In July 2016 I signed up to use Method, an app of Intuits Quickbooks online (QBO), to manage my carpet/tile cleaning business. Method, which is supposed to sync with QBO, updated their computer platform in mid-August which caused my customer data to be severely messed up once it synced with QBO. Invoices were missing names. Some had duplicate names. Some had duplicate mailing address, etc. It was 2 1/2-month nightmare trying to get the data straight as Method blamed QBO and QBO blamed method, neither taking responsibility for the error.

I build systems and servers. I have installed QB Pro 2015 and the Accountant version several times on my main invoicing system several times. Some update has slowed their software down to the point I am now looking for a viable replacement accounting package. My invoicing system is an Intel i7 Skylake 6700 system. Running WIN7 64 (other systems in my shop are running versions 8.1 and 10. All 64). 16GB RAM, etc. My processes running are set as about as minimum as I dare. I am also experiencing intermittent "... cannot print another program..., which is BS. There are no other programs running. It is getting so damn slow, I just have to sit and wait and wait. I have now had to write a quick batch file to clear our/rename QBPRINT, but most time I have to reboot either the system or the software.

I have been using Quickbooks since 2001. Mainly for writing checks and creating invoices. I upgraded to QB 2014 Premier Pro and started to use it for my real estate business which for me was a bad idea in the history of bad ideas! QB 2014 is not recommended for Windows 10 users! I hired two different pro advisers. The first one charged me $90 per hour and totally screwed up my Quickbooks which required a reinstall of the software! The second adviser gave me instructions on how to reconcile my bank balance and it's still not working and won't return my calls. I am going to use Excel 2016 from now on. I will advise all my Real Estate colleagues to stay away from this product! I have spent $500 for advisers for nothing!!! All is I have now is a hole in my wallet and have to do everything from scratch using Excel! In my opinion the only thing pro advisers are good at is grabbing your money!

I signed up to a subscription at $24.50 per month for Quickbooks Online Australia despite having read several negative reviews to test for myself. Numerous attempts to log on initially denied stating no account exists. I attempted with two emails as one no longer exists. No links online to cancel subscription therefore making this entire process a waste of time. Robert in Sales just said "sorry unable to help as there is nothing he could do." Sent several chat requests which I was then locked out to further contact. Sent an email as well as one to Facebook Messenger. As you can read, my vocabulary is basic & in point format as this is unproductive & certainly a waste of my precious time.

Payroll problems also - I had a payroll issue that they said I could not resolve it myself. They said my accountant had to resolve it and it created $300 in billable hours ON TOP of still paying a monthly fee.

I spent numerous hours today attempting to get my payroll subscription to work. I was given a "service key" that was invalid and customer service was unable to get it corrected. They also refused to refund my payment. I have a close friend that specializes in class action lawsuits and has won extremely large awards against major corporations. I will be contacting her this afternoon since I am certain that I am not the only one affected adversely by this company! BTW that the last person I spoke with who said his name was "Archie" admitted that it was a false name and that there were several others "named Archie". We will be subpoenaing the phone records to find out who I was speaking to.

We have used Quickbooks for mac for years now. The most current update for Quickbooks for MAC does not sync well with the new update for MAC. Quickbooks should be making sure that their updates sync well with any other system. At least once a day, when I'm processing invoices, the stupid Quickbooks system crashes on and I have to completely close Quickbooks and start all over again. Any information that I have processed in the morning is then gone and I have to start all over again.

I own a small auto repair business. We bought Quickbooks Pro desktop version because we were having some invoice issues with the online version. Upgraded to the desktop version, worked a lot better for 3 months. Then when it came to tax time, couldn't go back to see invoices more a month. Called support. After hrs of holding on the phone they concluded that we need to update to their support package for 300$ some dollars... they wouldn't tell me why their software was having issues. What a scam company. This software is less than 3 months old and no warranty, no support offered until we are on their service plan. Complete waste of money. We will be looking for a new software. SAVE YOURSELF THE HASSLE AND PLEASE STAY AWAY FROM THIS SCAM COMPANY!

Only one person could access the QB program and their computer opened in single-user mode. When that person switched to multi-user, no other users could access QB. Contacted QB support, the tech asked what version of Windows we were using then proceeded to tell me that QB Pro 2014 was not compatible. I told him we had been using it with Windows 10 for months. He tried to get me to upgrade and when I said no, he told me he could fix my issue for a 1-time fee of $300 because we don't have a service contract. I was able to reboot the server that held our QB and that fixed the problem. It was so unprofessional to have him try to upsell me instead of giving me support.

I've been using Quickbooks Premier Warehouse since January. At first, I was enthusiastic, coming from a too 'simple' accounting software (Simply Accounting). Quickbooks presents itself well. If you know a little about accounting, the software is built in a way that you won't be completely lost. But don't let its good looks fool you: Quickbooks 2016 was crashing so often at the beginning, that I ended up having a damaged company file with super slow performances. It's been 45 days, and their customer service (conveniently located offshore) is unable to fix it. They do claim that they will return the files within 48 hours... and yeah: even if it's their buggy software that damaged your file: you will have to purchase support... and it's not cheap! 300$!!!

I am a Mac user and recently upgraded operating systems - from El Capitan to OS Sierra. I use Quickbooks for my small business and check book - Mac 2014 - only 2 years old. Oops... Shouldn't have done that! Seems that (without warning), OS Sierra is not supported by Mac 2014. Keep in mind that one of the selling points for Quickbooks is guaranteed support for at least 3 years! Long story short - if I wanted to access any of my records, I had to purchase Mac 2016. Yes, they offered a 'special' and it 'only' cost me $149.99 but I feel that my personal information was held for ransom. I had NO choice. Not happy!! Now that I have my records back, I will be considering a change.

The idiot CSR after being explicitly asked to remove 1 entry from my account wiped out days worth of entries and work hours. Her response "I'm sorry." Felix the supervisor said the Quickbooks computers could not undo her royal ** up... Canceled the subscription and got all my money back EXCEPT FOR DAYS OF LOST HOURS SETTING UP MY ACCOUNT AND A YEAR'S WORTH OF DATA. ** unreal! McDonald's employees are smarter than the people they DO NOT train here.

I tried the budgeting upgrade of Quickbooks online with pro plus, it was sub-par so I went to downgrade and they will only let you export to Quickbooks desktop. I have hundreds of recurring transactions though that are auto-charge sales receipts that bill people for their website hosting and maintenance. These would not be exported, and therefore the only way I could downgrade is if I was prepared to manually recreate each of these hundreds of recurring transactions, which I can imagine I would have to call each customer for. So now Quickbooks will be taking an extra $27 a month from me for the rest of my life for features I have no interest in. They don't make it obvious when you upgrade that you will NEVER be able to downgrade, and they don't seem to think this is illegal. Taking $27 a month from someone against their will can't be legal.

This past year we have had several major issues with Quickbooks, most recently, a corrupt data file, which meant we, a international business, was unable to enter any new data into our file. Five business days later, still no resolution and can't get the tech working on my file to call the right ext to speak to me about it. Requested a call from the supervisor because the tech had left for the day, at 11am. Two and a half hours later, I started on yet another epic game of hot potato with their, wrongly named, customer support.

Last night I finished up working on my QuickBooks accounting entries. Today I returned to enter data and then after entering my password, QuickBooks wouldn't open. I call Support (India) and after the tech person connected to my desktop he indicated that the Company file was corrupt. I asked how that could be. He explained it was likely viruses. I haven't had any virus issues. I indicated that the software seemed unstable. He said the only option I had was to pay $499.99 for a one-year tech service. After exclaiming my complete displeasure, finally it seemed I had no choice.

In order to transfer/import my 2009 PRO to my new HP all in one w/ windows 10. I would have to purchase a new version of Quickbooks PRO 2016, Purchase Price $ I really did not have a problem with that, didn't like it too much but conceded that an upgrade might be good! Lo and behold the QB was not done with me! Upgrade could NOT be done, by me or Geek squad, or HP support! Because I would have to purchase additional support/protection plan from Quickbooks starting at $399 up to $2199 plans. In the meantime I could NOT access my own 2009 PRO any longer on new computer! I am now returning program.

Running a small business we started out with Quickbooks 18 years ago. We also used the payroll subscription which adds an annual fee on top of the Quickbooks software. It was well worth it. Last year when entering new customers we got an error message that we were "out of items". Bottom line is we had more customer files than Quickbooks Pro would allow. The only two options were to start a new company file with customers from that point on (which would now allow proper data compilations for reporting) or upgrade to Quickbooks Enterprise. I was talked into the Enterprise version by an Inuit advisor. BIG MISTAKE. While there are bells and whistles that I do not use and never will - the only advantage was the addition of "unlimited" items - customers and payroll subscription is included. It cost me $1200.00.

My company has been a QB user for years. Since the new required upgrade of 2016 we have had nothing but issues. The payment network no longer functions, its new replacement is horrible and is full of errors and when you call tech support they want to charge me for errors that they have created with their new and improved software. I totally understand the contract charge if we were at fault, however; the new version is riddled with problems. These problems seem to pop up at the time where billing and other "normal" things need to be handled or done and then we have to pay them to get access to our new improved upgraded features. It's time to look for another program with less "features" and better customer service.

I bought the hard disc version of QB for $250, Quickbook Pro 2015. This week my computer crashed and I could not get QB to re-install. I called and they said can only use for one year. QB 2015 no longer valid for installation in 2016. So they essentially require you to re-purchase each year, which is not disclosed anywhere on their sales material. To me, this is outright fraud. That was my first effort to "step up" to QB from a more simple system. For my small business, I am quitting QB and going to a different alternative. Look at all these terrible Quickbook experiences. How do they still have such a huge market share???

I never write reviews - but felt compelled in this case. I've been a Quickbooks business customer since Quickbooks first started, decades ago. It's a great program and getting better and better. However, many of their new features, some of which are required, don't always install properly and hence, require customer/tech support. That in itself is already a problem but not nearly as big of a problem as their notoriously bad customer service. After more than ten hours sharing my desktop with customer service, many phone calls, and several foibles by Quickbooks representative I have lost the ability to manage my business for almost a month now.

Quickbooks Pro Screw Job - Just got an email from them telling me my two year old software will not work with the latest Mac operating system upgrade and that my option is to pay them another $150 to upgrade. This is extortion! I am sick and tired of their lack of standing behind the product they sold me. They rely on doing this mid-year so you have no choice but to pay them or re-enter all the data from the current year in a new accounting program.

Every time Apple comes out with a new operating system, the version of Quickbooks for Mac that I have on my Mac stops working. Intuit claims they are improving their software to work with the latest Mac operating system. **!!! My version of Quickbooks Pro 2012 for Mac is just fine for me. I simply use it for a check register, to do invoicing, and keep track of expenses. Now that I have upgraded to MacOS Sierra, Quickbooks Pro 212 will not open. Intuit is FORCING ME, and every other owner of this version of the software, to "upgrade" to Quickbooks for Mac 2016. And, get this, the normal price is $299.95, but they are offering a "discounted" price of $199.95. How do these dirtbags get away with this, year after year after year?

I recently upgraded my Quickbooks from 2008 to 2016 and the new program would not read in the 2008 company file even though their customer service said it would. Do not trust this company. After sending them my company file for them to upgrade, I never heard back from them. I finally fixed it myself by downloading bootleg copies of QB 2010 and 2013 then sequentially upgrading the company file from 08 to 10 to 13 and the next until I got to 2016. 2016 is unbelievably buggy. I really wish that I had stayed with 2008, it was rock solid. The company keeps trying to sell me service plans so they can tell me how to work around their program bugs. I am not going to Pay Them so that I can help them debug their program.

QUICKBOOKS! Don't be fooled, read this to resolve your issue! WHAT A SCAM! I've used QB since 2008, desktop version. With the 2015 version I was forced to use their online as well. Today, I called regarding an error message I kept seeing pertaining to a "sync manager" file missing. Tech told me I had 2 options: pay $399 for 1-time data file fix or $499 for 1-year subscription. What a load of BS. Told me there was a problem with my data, but when I questioned him further as to why the error is referring to a "sync" problem which I don't use anyway and NOT a data error, he cut me off, insisting I only had these two options. I kindly told him to KISS MY A!!

For years my company has paid for automatic backups with Intuit. A few weeks ago, our server crashed so I contacted Intuit to help me restore the company from our backup. Intuit and its staff have not been able to find our data! In fact it appears that I have been paying for a vital service that has never been performed! Throughout the years, from time to time I contacted Intuit to ask if there is a way to know if the data backup was working. They always assured me it was. These cheats and liars are going to cost me thousands to rebuild my data. Do not trust this company! Perhaps this has happened to you? Should we all get together and form a class action suit against Intuit? By the way, yes, I contacted their Support. My situation was "elevated." Still no data and no REFUND!

I called in for support on my billing and accounts (I am getting charged for 3 accounts but can only log in to 2 of them and 1 doesn't have my info in it.). I'm now on hold with a 5-10 minute wait time. Not so bad but this is the 5th time I've been rerouted. The one guy I talked to at the "President's Office" said he can't help unless I've had customer service trouble so he sent me on this wild goose chase. Clearly this company cares little about their customer satisfaction.

Intuit is the worst company I've ever dealt with. The support has been hopeless. They have an automatic update process that caused the loss of my data. The tech support puts you on hold and just never come back online. Will somebody please do a Class action lawsuit against this company? They have been allowed to buy out their competition so there are few choices that I know of. It is the worst company you'll ever encounter. If you value your data and time please look for an alternative to QuickBooks Pro.

My tech level is not high, but it is obvious that Intuit QuickBooks offers upgrades with NO EXPLANATION of consequences that appear to reflect a completely new approach to me as a customer. Perhaps it wants to weed out smaller customers, but their actions appear misleading, deceptive and fraudulent. Seeking solutions, I was prompted to SUPPORT whereupon I was offered a fix for the 2016 clickbait upgrade for $1099, and then for $499 and then again for $399.

I had a corrupt .QBW file and first I tried verify and rebuild data option but it didn't repair my file. I got very late response from the customer care service so I moved for a third-party tool. I have created the copy of my file and tried on that software and it repaired it.

I have been using Quickbooks accounting software since 2009. It's a great resource for billing and accounting. The payroll functions are super simple and the tax and filing reminders are great. The downside is that I have found no CRM to sync with Quickbooks that suits my business. The huge downside to Quickbooks is their merchant account that is built in to their platform. Their fees are near criminal. I switched to another vendor and I pay almost 40% less.

I have just spent 2 days setting up bills to print off 40 checks, why you might ask? Because Quickbooks does not work. Quickbooks refuses to fix its connectivity issues, consequently, no one has access to the program now. Daily, I must reboot 6 times and login 6 times before Quickbooks actually comes up and is somewhat functional. It's cheap but lousy! I truly do not have the time for this so I am looking at new, real accounting software. I would give QB a minus rating if that option was available to me.

Quickbooks is one of the most frustrating companies that I have ever worked with. They have my funds on hold because of a "high risk" transaction (I sent a customer more than one invoice on the same day because they were ordering several custom products, and they paid for those invoices separately. I had no idea that this was considered high-risk). Since that time, which was several weeks ago, I have been trying to submit the necessary documentation to have my funds taken off of hold. Every time I speak with customer service (which takes an average of an hour to get through to anyone) they tell me something different.

As a small business owner, I can control access to my books and computer. It is a distraction and extra time putting in these Intuit required passwords.

The passwords are a nightmare. Can no longer switch easily between companies. Takes 20 minutes or more to boot up. I hate it.

I use Quickbooks Pro 2016 for my small business. Not the online version, but one one that you buy to install on your computer. They did an update about 2 months ago and required that I set up a password for my account. I did that, but found it annoying and pointless, so today I called them to find out how to remove it. What I was told is that it is REQUIRED by them that I have a password on my own program, on my own computer. What a load of BS! It is time consuming, and too easy for them to somehow update me and lose my password - which just happened to me with Windows 10 causing me hours of heartburn.

Recently used Quickbooks. It has a pretty decent interface. But, you have to be careful not to enter too much data until you are 1000% sure that the account type you have is what you want. They will let you upgrade but not downgrade. Which I think it's a scam. The solution if you decide to downgrade is to export your data to a desktop version of Quickbooks, then close your account, import your data. Oh, best part is they do not offer any support for this. But, they do warn you that data may become corrupt or lost during this transfer. So much fun!!! I get the feeling it's all a sales thing. I would not recommend it as it makes you feel stuck. You pay a monthly fee plus a % for every transaction. At the end you end up paying a lot of money per month...and they don't let you downgrade lol. Moving on to a better service!

The desktop version of Quickbooks for Mac generates an invisible file that limits the number of uses by asking the user to re-register the software. Fortunately, there's a way to simply delete this file which I will explain in the next paragraph. But first, I called customer service as instructed. And after 2 hours it became clear that they never intended to re-register my software. Instead, I was given a carefully scripted set of reasons to pay for the latest program version - including that my files weren't secure and that the operating system is no longer compatible. And this happened with first the service rep, then the tech rep, then the management rep. So this is a case of institutionalized extortion, ill-will, and opportunism on the part of Intuit toward its loyal customers.

I am very upset at Intuit. I just upgraded the software because they prompt me each time I log in to do so. After I updated the software it forced me to put in a password in order to use my own software that I purchased. It would not allow me to bypass this screen. I have 3 companies and I am frequently changing back and forth between them and spend too much time re-entering the passwords. I rarely write negative reviews but this is uncalled for. Is there a lawyer out there that can tell me if this is an infringement on user's personal rights to force this on us and have no way to bypass it? I spoke to technical support and they told me "'That's the way it is now!" Please advise me... can you say CLASS ACTION SUIT!!!

I have never written a review like this before, but I am absolutely disgusted by the customer service of this company. We were forced to upgrade, like many others, to the 2016 version. Threatened with not being able to run credit card transactions anymore on the earlier QB version. After installing the new version, we have been having problems emailing invoices (only half the page shows). Turns out that the 2016 version is not compatible with Office 365 products, which we use.

I love the ability to generate invoices through QuickBooks, but if you ever bother with this, make sure you turn off the ability to take payments electronically. I left this enabled and a client used it to pay me. Intuit turned around and held the money until (so far, as nearly a week later I still don't have my funds) I sent them a bank statement showing them that I had received previous payments from this company. I sent them a copy of the invoice. I gave them the personal phone number of the client specifically named on the invoice (notice, NOT the AP department of the client, but the specific contact named on the invoice in the "Thank you" note). I'm not a fan of someone getting between myself and my money after they've already received the money...

I've been running Quickbooks since 2011 without a problem. Upgraded to pro 2015 & it was fine 'til 2 days ago when it upgraded. It asked me to change my password which I did, worked fine that day (running 2 companies). Next day when I tried to log back in, no luck with one of the companies. I tried changing the password myself by logging into their site with my license # & was told it was not valid. Took it right off the software box. Called tech support, after logging into my machine to the check on the status of the program, he said the files were corrupted in one of the companies & he could not change the password! Asked why one would open & the other could not - didn't have an answer, but he could fix it for $600.00. This company in my opinion is ripping people off.

I am trying to forewarn anyone thinking of getting a POS system to avoid Intuit at all costs -- every time your turn around you are forced to upgrade to latest software, buy new hardware, pay for everything!! Software upgrades usually mean less capability than before - hardware is often only good for a short time before needing to "upgrade" again - then you are locked into their merchant services to have integrated capabilities and you can bet you will pay more there as well. What part of any of this is in service to their customer base?? And now they have virtually stopped development of their desktop version and forcing everyone to the cloud and you will love it when you call in and they tell you they are aware of the problem logging on to your company file. That's a load of help for sure!! HATE INTUIT -- DO NOT put yourself through this agony!!!

I have used QuickBooks for over 18 years to date. I was having issues with QuickBooks Pro 2013 so I updated to QuickBooks Pro 2016. All I've had is problems with the program shutting down in the middle of entering of invoices. I have emailed Intuit several times--NO Response! I wouldn't recommend QuickBooks anymore.

Cannot upgrade because the new version has coding problems when loading into my computer. Call tech support and they said I had to pay another $349.00 to correct the problem. This is such a rip off. Stay away from this version.

They only have support available on weekdays during business hours for PST. There is NO SUPPORT on weekends or evenings when a busy business owner tries to get caught up on administration work. If I have to get help am always late to work because of having to get online not before 8:00 CST.

Quickbooks required the security update. One week ago I did this update and I was for 2 days on the phone with them to fix it. I could not sign in to my computer even though I entered a new password as required it was just revolving and going back to sign in screen. On the second day, we finally deleted QB and they reinstalled it on my computer without this update and it was working. Still pestering me, to update because someone has installed a newer version and so on. This week QB updated and I have the same problem again. Why does Intuit not take this update out of circulation if there is a problem with this?

Transferring two of my QuickBooks Desktop company files to QuickBooks in the Cloud files. Quickbooks software controls the process. QuickBooks Cloud bills on a monthly basis for subscriptions and a on use of payroll a payroll fee. After two months I noticed my credit card bill was, I felt, unusually high. Contacted QuickBooks support. They reviewed the charges. Said I had 4 companies. Told them I only had 2. They deleted the 2 ghost companies. I asked if I was then going to receive a refund for the charges that related to these ghost companies on my credit card. They were adamant that the accounting department’s policy was that all charges after 60 days could not be refunded. I restated that these companies were created by them, not by me. They held firm that they could not refund the charges.

Quickbooks collects money from my clients and then holds the money a long time. Good luck trying to get help on the phone from them to retrieve your money from them. Hours and hours, days and days, on the phone and they still have my funds. But they did collect their fees for these payments right away. There is something wrong with them.

New update for QuickBooks 2016 causes lost connection error & file doctor doesn't fix it. July 5, 2016 everything was working fine until the QuickBooks Pro 2016 program badgered me for over a week to install a new version and now I can't get into my company and file doctor doesn't work. When trying to open the company file after I put in the REQUIRED ** password the program gives me the lost connection error and then shuts down. QuickBooks 2016 Pro - Updated the program file and now I'm locked out of my company! As usual QuickBooks doesn't know why I cannot get back into my company file.

After updating our Quickbooks file it is now requiring every user to change their password every 90 days. We have other programs that integrate with Quickbooks that will have to be updated every 90 days to match QB. This process adds hours every time I have to do it. I called customer support and they were not able to help at all. They had no good answers and their "technical support department" couldn't do anything either. I would not recommend Quickbooks to anyone currently.

I have been having a few simple problems with online Quickbooks so I reached out to online chat which then ended up in them calling me and asking to log on to my computer. I agreed, although somewhat hesitant. They said the issue I was having was a result of my computer and that they could fix it for $300 one time fix or $1099 for 1 year support.

I called Intuit on 6/21/16 and applied for merchant processing via Intuit. I already have merchant processing for the business in questions via First Data but they charge too much. I have another 2 First Data accounts for my other 2 businesses. All accounts have been in existence for over 2 years are in good standing. Intuit informed me that they declined my request based on the information gathered. I asked them for the source of information and they declined to provide that information. They told me that they are proprietary company, therefore, no federal and state laws regulate them and that they Do Not need to provide this information. Intuit didn't even have courtesy to send me an email about their decision. I had to call them. I spoke to a Jermiah in their underwriting department on 6/27/16 around 4:30 PM PST.

Stay away from this product!!! This product in combination with Payroll is the most frustrating software. Today has topped all the complaints I've had since migrating from desktop version at end of February 2016. I was not able to add a new employee without completing one question where the answers were all inactive to select. Upon calling their support line, I was instructed to DELETE all payroll entries... since February... for them to RESET my payroll account to fix the problem!!!

Intuit makes it so easy to sign up for their services but fails to let small businesses know that if they have a large transaction, that Intuit will keep your funds and their excuses is that you have never had any transactions that large before. From the way it appears that they can hold your funds for up to 180 days! I had actually signed up for this service when we were just running part time. They sent emails stating something was wrong with my account with bank and about a week later send an email telling me my account was closed due to security risk. Well sure enough a few months later I decide to try and start this online payments going again. And of course, we get a large transaction and they decide to keep it!. As I'm trying to investigate this problem, I find out that they still had almost $200 of money customers had paid online that they haven't told me anything about, back from where they closed the online payments from before.

I used Intuit QuickBooks SE/self employed service to do my taxes along with online TurboTax. Then sent an email request to stop service after the tax was done. In June I received another bill with a phone listed 1-800-4INTUIT (446-8848). I called & was told that they could not assist. That SE was a new company & could only be contacted via selfemployed.intuit.com/support/.

Purchased in 1999, worked great until recently. All of a sudden it wanted me to register again. I did then and it worked fine for a while. Then we moved. A few months ago it started telling me to register again. Said I only had 23 uses left. It kept recycling and letting me use it until I got tired and called Quickbooks to fix the problem. He said they did that so I would upgrade. Didn't want to upgrade, he went on my computer remotely to what I thought was fix the problem, instead he blocked me from using it completely AND said if I wanted it back it would be $499 to convert.

I was forced to buy Quickbooks Mac 2016 to be able to get online payments. Well now I am told that Mac 2016 is not capable of getting Intuit payments - that I have to get the online Quickbooks. I am requesting a refund and they tell me to go where I purchased the software. Went and they said they can't refund it because it has been opened. Ahhh. Second time Quickbooks forces me to upgrade but this time they really did it. I also heard that online Quickbooks is no good and very slow... Can anyone recommend another accounting software because I want nothing to do with this company.

Our Quickbooks software have crashed. We have contacted the local South African seller, in the beginning of April this year, on or about the 1st of April. Since then, we are still not being able to solve the problem, more than that, at least to get some sort of an answer as to what exactly the problem might be, or what could be done to solve it. We have been passed from one "consultant" - ha-ha! to another, being given all kind of assurances that we will be helped out, but we are still in the situation we were two months ago. This creates extreme problems in the managing of our company. The software should not be sold in the country without at least a basic support system in place.

My business has fallen victim of Quickbooks' internet scam Oct 2015. I received a phone call from a man in Alaska claiming that I was charging his credit card $2,000. I'm a small business owner in OH. There is no way for me to do business in Alaska. I then logged into my account to find all my personal and bank information had been changed and there was a pending transaction. I called Intuit and was advised not to change anything and Intuit would take care of it all. I told them not to honor the pending transaction.

Our company purchased QB Pro 2016 w/ payroll a few months ago which QB installed. We started to run this week's payroll yesterday and all of a sudden taxes were not being withheld. I realized we needed to update our cc information, which I then did, to no avail. I called QB to resolve the problems, wherein they tried to sell me a $1,200 subscription, though I had already paid for the entire year and also pay a monthly fee for payroll. QB then told me my program was corrupted and in order for them to fix it I had to pay $649 plus tax for tech support. UNBELIEVABLE!! Total scam! I wish I had never, ever, done business with this company. Serious blackmail, horrible customer service. I would never recommend this company to anyone.

Needed QB reinstalled. Paid for the updated version. Been downloading QB since 11am EST. The program is NOT downloaded. Poor customer service. No help whatsoever. It is now 3:30pm EST and nothing is resolved. Been on hold with tech support for over 35 minutes with no resolution.

A client owed me $25,000. Intuit would not process the payment citing my financials on my bank statements did not support me to have $25,000 cash in my account. They said I would have to have at least $25,000 in my account if I were to get paid, just in case there was a charge back to this corporate credit card. I explained to them I have to make payroll with this money and I am legally bound to pay my employees. They did not care and they denied paying me the money that was owed to me from my client.

Online is not user-friendly and very slow. My biggest complaint is if you decide to upgrade you CANNOT go back to your old version without starting a whole new company. We wanted to see if the inventory feature worked for us... awful! We wanted to go back to the plan we had previously and we were told it is not an option. Now we have two options, either pay the additional fees for features we will not use, or cancel and start all over! Would not advise this product to any small business. Option three, which I went with... cancelled the whole thing and went to another accounting software program. Think twice before using this program.

We were forced to upgrade to QB 2016 version and apparently they now want us to process all of our credit card payments through Intuit. We have an extensive database and the ONLY solution for our $4m business is to create a new file and unlink the Merchant Account. How can this have changed from 2013-2016 and created no end of nightmares for us reconciling our transactions and this is the ONLY solution??? If you are considering QB, don't. Find something with more flexibility and better customer service.

They used to be a good company but they decided to lock us out of our own program and say we had "fraud" on our QuickBooks but we haven't been able to reach anyone in the fraud department. I have been trying to reach someone for over three weeks now. The last time I was on the phone for two hours to be told I was being sent a email about my problem and that was a week ago and still haven't heard from anyone. Three phone calls and a total of four hours and nothing has been resolved and no one knows why we have a problem. We can't update the payroll. We have one of the clients that we can't do after the fact payroll on, it's crazy.

This updated version is a nightmare... It doesn't work with Office365, Adobe Reader DC, etc... There's problems when you email invoices and statements. It's losing data that I've put in. Says it's backing up and is not. I was infected with "ransomware" and they encrypted my files in lieu of money. QB's told me they only had a backup from a year prior... I've lost a year's worth of my business that I will have to reinput... And all they can tell me is that the person that changed my account (license) to Multi-User never "hit the button" to backup my files so I thought I was backing up for the past year and sadly, came to find out I was not...

I don't know what happened to Intuit. They used to be an honest company. Now, if you give them your credit card, they run wild with it. I called for a payroll tax update and gave them my credit card number. The salesperson said that an upgrade to Quickbooks 2016 was required because the 2013 version that I was using will no longer be compatible with Windows OS (in other words, it will only be compatible with Windows 10). I told her that I do not have Windows 10 and that I will not be getting it. Her reply was, "Well [pause] you need to upgrade anyway or we will turn your Quickbooks service off." They are obviously using the Windows 10 excuse to force people to give them more of their hard-earned money. I specifically told the salesperson that I did not want the upgrade and to go ahead and cancel all of my service and refund the money I have paid.

I have had nothing but issues with Quickbooks Online since I started my subscription. Please stay away from using ANY Intuit. They are HORRIBLE. Not only have I had continuous technical issues, but the customer service is awful. I am currently sitting on the phone with Quickbooks Online customer service department and my phone timer reads 1:25:16 (almost 1.5 hours). I had issues with QBO last year when I tried to update my file to prepare taxes. I had numerous issues, and had to call customer service. And they promised me a free month of service which I never received, but only just recently realized that. Then, this year, in Jan 2016, I was updating my file again to prepare my 2015 taxes and, once again, had numerous technical issues with QBO. I was unable to add any new transactions into my Quickbooks Online file, so I called technical support.

Once again Intuit is holding a gun to my head. A year or so ago they forced me to upgrade Quicken, which I use at home, by shutting off the online banking feature that allows users to import transaction data electronically. Today I received the email I have been expecting: Intuit says that online features of the even more expensive Quickbooks that I use for my business will be shut off because I am still using version 2013. Imagine that, I have customers who still run the 2010 versions of Microsoft Office, but Intuit is upset that I am still don't upgrade every 36 months.

This is a online version that Quickbooks offers that is impossible to cancel. I spent 3 hours calling different phone number, put on hold for 15 min. then hung up on. They don't want to help you like any good business would. I give them a score of F- and can't believe they are still in business. Don't waste your money with this company. The customer service is the worst.

Do not buy Quickbooks POS. Their salespeople tell you what you want to hear. The product will not sync to Quickbooks on the cloud. We have used Quickbooks for years. 3 years ago we bought our first POS system for a retail Hot Tub store. Six months later, bought a second POS system. The reason we bought it from Intuit was to have it sync to our Quickbooks on our server. NEVER HAPPENED. 2 Months ago we bought a third system, asked if it would sync to our QB on the cloud. Was told it would.

In the UK they promote their payroll as "We worry about the detail so you don't have to". I've been running payroll on QuickBooks since 2002 with no problem, then some evil genius at Intuit Towers comes up with a Cunning Plan - lets allow the users to run payroll until they need to run end of year tax returns for HMRC (The UK Tax agency - like the IRS in USA) and screw them over by making them buy the next years version before they can fulfil their legal obligation to file their tax returns. Not only that but once upon a time you could simply pay 96 for a year's tax tables and continue with the same software, now yet again you have to purchase a new version at several hundred pounds. I've looked at Sage and a couple of others - that's where my money will be going from 2016 onwards - Enough is enough Miss Intuit Piggy, I'm done with your greed!

This week it has been impossible to run every kind of reports and see the financial transactions in QB. When I am trying to get any kind of Report the system simply does not allow me to click in the different options: Recommended, Frequently Run, My Custom Reports, Management Reports and All Reports. It does not show any kind of error but it does not work. On the other hand, when I go to bank transactions is showing me a window with this message "The following error has occurred: QuotaExceededError: DOM Exception 22." Considering I had more than one problem, I tried to reach them by chat and by phone. But it was not possible to contact them. Even after more than 12 minutes of navigating I found the phone number... Like if it was something secret or not their first option for customer service. And when I called that number, it was just a machine asking me questions. And I did not want to talk to a machine.

I bought QB Pro for $500 in the fall of 2014. 1 year and 7 month later, the product doesn't work, because it is magically incompatible with windows 10. I am forced to buy 2016 version for at least $300 if I want to recover my files. This is insane. I also need to pay extra for security and support if I want to recover my documents. If you are starting a new company, PLEASE, try something else. I am trapped and forced to pay. I cannot even recover my old files to start a new software program without the upgrade and support. I hope there is a class action lawsuit against this company.

We run a small business and use QB for invoicing and payments. Today we were not able to log into the account today. We keep getting "error message and program crashing" send an email to Apple to resolve issue. When trying to email we were in a constant loop. We were finally able to delete the email. Back to the problem at hand today April 6, 2016. We attempted to call QuickBooks (Intuit) with the 800 number online. When prompt to QB online help the line disconnected. Tried this 4 times. Next found another online tech number - was on hold for 20 minutes. They finally answered and had to be transferred to tech support again on hold for 20 minutes. When that person answer I again explain the issue. He finally said I was talking to Window support not MAC. (The first person @ Intuit gave me that number.) Next he transferred me MAC online support, I again explained.

I have been using Intuit Quickbooks since 2000 and I am well aware of their many many problems. Problems with data integrity, poor customer service, when you call there are long wait times, only some agents are useful and the others waste your time and then transfer you. TODAY WAS THE WORST. I am on Enterprise and although 2016 has been out awhile I waited to make sure the early bugs were addressed. Yesterday I upgraded. Today only 5 users can get into the system. So I called, they told me again and again that I always had a 5 user licence. Showed me in my software that I only had 5 licenses, It must be a fluke that today everyone wants to get in. On the phone from 2:30 to 4:15 pm. Then I thought to look at the old version I kept on one computer and YES, it says I have 9 users!

If you intend to use QuickBooks stop. Try to find any other software. They trap you and will triple your cost each time the year is up. They do not care and will lie and cheat your company. MY company will be looking this year for another software. I will also be taking this in front of the board of business owners. I will make sure to let all that will listen to not use QuickBooks.

I just got ripped off by Quickbooks support. I was experiencing problems and called the support line. They lied to me about the problem. They said my computer, outside the QB software, was very corrupted and that I could not fix this myself. They said they would fix that and the internal problems with the newly downloaded 2016 version which again was something I could not do myself. They proceeded to reset the default settings on Internet Explorer and run the maintenance software installed on my QB. They charged me $395.00! When I complained they proceeded to give me a bunch of gobbledygook which I am sure they expected me to not understand. For instance, they were doing things in the background that I could not see. Right! I will never trust them again.

This software is ripping people money. We had QB 2012 Pro for about 2 years. It was great! Then suddenly my payroll calculation and my online banking gone. I paid for new software $599.00. After doing all I got the 2015 pro but again it was not done here. They ask for another $200 to enable the payroll. Then I try to reconcile my records. It did not let me, so I called QB and said "yes care plan." Paid the $60 but it did not over here. I was requested to pay another $100.00 to activate it. Bottom line they take a lot of money and this is not over yet. I am sure that soon (2 years from now) I will have to pay again for a new software and other services. IF YOU DID NOT USE THIS SOFTWARE DON'T GET INTO IT.

I own a small business and have been using quickbooks ten to basically be able to email invoices. I upgraded to Windows 10 and needed support to transfer data. They said I had to pay a fee of $99 to do so. Out came the credit card. They then told me that it couldn't be done after pulling the funds. I asked to be refunded and they said they would offer the most recent version for an extra $99 with one year of support. Two months later I couldn't email clients their invoices.

I have had a terrible experience with QB Premier Contractor Payroll. I have been using this software for my company for over two years and the past 8 months have been horrific as my software is corrupt, it does not print paychecks. I have spent countless hours and days trying to solve the problem with the QB help desk with no results. I sent the files to the DATA SERVICES Department to correct the corrupt files problem. I reinstalled this morning with their help and the software does not work. They have had me on hold, getting back to me off and on for the past three hours. I have a business to run and cannot afford to spend weeks trying to fix a software problem. Steer clear of QuickBooks. I know I will look for alternatives asap!!!

If you plan to fail at business, use Intuit and their merchant services. However, if you plan to actually make money, go with ANYONE other than Intuit. We launched our business on February 1st, 2016, we have yet to receive the money from the credit card transactions we ran through Intuit. Nearly $20,000 that our customers have had charged but we have not received. What a scam. Try calling customer service or risk management, another joke. They will not take your call, once in a while they call back but it is always after 6pm so they can ensure you have gone home for the day. Are you seeing this Intuit? Probably not, but I hope you business owners and potential QB users are.

Installed QB several months ago for accounting software for personal use. After a few months use, QB locks you out of YOUR software and forces you to buy a $200 upgrade to access your data you have stored on the software. It is blackmail and coercion to force someone to purchase an upgrade they do not need or wish to purchase. I will NEVER purchase another Quicken product and plan to let everyone I know that this software company is a fraud and their product cannot be trusted.

I purchased QuickBooks 2014 about mid-year. I upgraded my computer to Windows 10, not knowing that QuickBooks ($299 for 3 years) would no longer work. I thought QuickBooks would convey the second two years to the new upgrade, but no, not a chance. So, if you think QuickBooks cares about their customers, think again. I'm very disappointed and feel ripped off. I hope more people will complain. I'm not a big business, I'm a very small business and this is a big expense!

I was recommended by accountant to use Quickbooks Pro and purchased soon after. I called Quickbooks and they were helpful in accessing my back up files for Microsoft Money Plus. They said that someone would contact me soon to finish the conversion process. When they did, it was someone that I could hardly understand and they wanted 100.00 to finish the conversion for two accounts or 89.00 for 3 month's support which would include help with completing the conversion.

Quickbooks has apparently updated security to require a confirmation code sent to an e-mail address. Somehow, they are using an extremely old e-mail address which I removed from the account in 2011. They regularly send me email at my current address, but won't use that for the conf. code. Now they claim I need a sworn affidavit to change the master admin on my acct even though I am the master admin and sole proprietor and always have been. I have no employees and no one else has ever used this acct. I have sent them billing info and current driver's license showing that I am the owner of this business and pay for it out of my personal acct.

In September of 2015 I decided to upgrade my 2012 QB version with a current version and purchased the 2015 QB for Mac online. Intuit sent me an email to download this version after purchase. When I went to download link the drop down only gave me the option for the 2016 QB version, so I downloaded this version. The issue comes into play when you try to register this version you will not be able to because the product code and registration information is for a 2015 version. A thirty minute phone call to Intuit, and paying for the upgraded version at $219.95, is ultimately what had to be done to register the version of QB that was sent to me via email by a download link. In all I paid $543.95 to use QB for five months.

My account was also hacked and Intuit is trying to hold me responsible of chargeback fees. The hacker charged a couple of credit cards, $3,000 each and changed the 'deposit to' account number so all fraudulent monies were deposited into their account. Intuit did not have sufficient security measures in place back when it happened late Jan 2016 & early Feb 2016. Intuit needs to really create some new security measures starting as soon as possible as a reaction to accounts being hacked so easily. They state that they offer no fraud protection to any of their clients. Since then I've canceled my subscription and set up and entirely new account at my bank so that they would have any access to account info; honestly Quickbooks is not worth the time or the hassle to mess with...

I had dealings with Intuit through the call center, Convergys in the Philippines. The rep on the phone was Paul **. He used my credit card information to get money for his own use and not for Intuit. I found out later after I saw the credit card statement and reported it. There were never any criminal charges in the matter and other clients have told me the same thing regarding the use of the call center. I would not recommend that anyone use the products as long as the call center is in the Philippines. Other call centers there report some of the same activity and the NBI is yet to do anything to prosecute the criminal behavior.

After switching from a national brand payroll service, our Treasurer was looking to save money so we switched to Intuit Full Service Payroll. I ran payroll 5 times and all 5 times there was something different about the software. I kept taking screen shots so that I could write a training manual for HR but each time I did payroll the screens were different and the screen shots proved it! This was in addition to not being able to print paychecks properly and a myriad of other issues.

After being the attack of a phishing scam our account was hacked. Account number changed and charges were processed totaling in 5500. These charges were all placed back to back (against policy and was flagged for review). Funds were also deposited into account in less than two days (also against policy). (When charges have been flagged a hold is placed on funds. It was not.) I was notified Monday morning after all this had happened by Intuit themselves calling me about possible fraudulent activity which I confirmed was not me then I was told I had nothing left to do and they would handle it from here. Well they didn't. Apparently they attempted to debit the account money was sent to. Only recouped 500 of money deposited.

After two hours of battling with two different reps from Intuit: Lexi (pleasant) and Quinn (very rude) I was told that the reason our third computer can't connect to our main (server) PC running QB Pro 2015 is because that third PC is now running QB Pro 2016. It actually tells you that this version of QB Pro (2016) requires other PCs to be upgraded to the same (2016) version. OK, fine, we thought no harm in upgrading 2015 versions to 2016. It is after the upgrades that the things got really interesting. Only one PC at a time could connect to the server. That's when Lexi and Quinn come in. In the nutshell - are you ready??? - upgrading QB Pro 2015 to 2016 deactivates your 2015 licenses.

Quickbooks 2015 for Mac - I could write 20 paragraphs about the ineptitude of this software. Just a few: In February 2015 the software decided to change all reconciliation dates from the 30th of each month to the 10th. The developers, who I got to after about 6 hours on the phone, acknowledged the 'glitch' and said it was a top priority to fix. By November, it had still not been fixed. In fact, it was never fixed. So I created a $25K adjustment to 2014 and had to re-reconcile 11 accounts for all 12 months.

I received an email after 10 months of being an Intuit client that they were cancelling my account. I have my own art studio and sometimes people buy my art with credit cards, but not often. They cancelled my account due to inactivity they claimed. I told them when signing up that there would be periods of low or no sales. I tried to have them reconsider and keep the account active, what harm could it do?

I have used Quickbooks and Intuit services for a few years, and in that time they have lost some payroll records causing me to have many long lasting negative interactions with the IRS and state tax departments. It was a real headache. Now I am currently trying to cancel my service and the navigation through the Intuit service and they have me call a number where the agents had transferred me to several departments and none of them could actually cancel the service themselves. I wish things were easier. Oh well. Never again.

Charges made to my cc that weren't approved. I cancelled the account because it was garbage and not worth the free trial. Spent over an hour on the phone just to be told they don't know how or why I am being charged and directed me to a live chat website to help me out after wasting all that time on the phone... They also mentioned they may not get back with me for three days since it is Friday! Don't waste your money or time. Not worth it at all. You can simply design a few spreadsheets yourself and save time and money. The customer service reps are clueless.

My account was also hacked and Intuit is trying to hold me responsible of chargeback fees. The hacker charged 4 credit cards, $19,998 each and changed the 'deposit to' account number so all fraudulent monies were deposited into their account. Intuit did not have sufficient security measures in place back when it happened late Sept 2015 & early Oct 2015. Intuit created new security measures starting in Nov 2015 as a reaction to accounts being hacked so easily. They state that they offer no fraud protection to any of their clients. I have filed a police report. I would like to be involved in a class action suit and am in CA.

They disavowed any responsibility...and claimed Windows update caused the crash (give me a break) despite that fact THEIR SOFTWARE forced an update to itself. Opening a backup copy of the data would not work because THEIR SOFTWARE forced an "update" to the backup data, thereby rendering that unusable. They then charged fees equal to the price of the product to fix data THEIR product creates. And it was not done right. I had to manually go through hundreds of transactions to fix them.

Terrible, very frustrating experience right from the beginning. Bought a mac computer and had to purchase Quickbooks online in order to be compatible. Prior to buying the mac we had arranged for our company accounting Quickbooks desktop files to be transferred. We were not told that the payroll files would not be transferred from desktop to online. It took days and days to get the information for our staff in the online version and even then there were tax questions and issues.

Recently I was having credit card transaction issues when processing an order. The transaction completion was taking a long time, leaving me with the customer way too long on the phone. I ended up letting the customer know I was having issues and will get back in touch. Meantime, called QB/Intuit and see if there is an issue that needs to be addressed. The first rep told me it was on my end as for QB's connection is fine. I had my computer checked out and it was running just fine. I was told to call QB back and let them know I was still having issues.

I have a freelance graphic design business and own rental properties. The main thing I use Quickbooks for is to download transactions from my checking and credit card accounts, so I can track my income and expenses. In December of 2015 I lost the ability to download transactions for both my Chase credit card account and my two US Bank checking accounts. After several hours on the phone with support on 12/9/15, my Chase account was restored, but I was still unable to download my US Bank accounts. The official word was that there was a bug, and they would have to send it to their developers to fix. They said they would be contacting me.

If you are considering using QBO, I would issue this strong statement of caution. I have been a QBO customer since its inception and a Quickbooks desktop user since 2000. QBO has recently upgraded its security, and has been deceptively lying to its customers in relation to the fact that they have lost account/administration information related to the accounts. If you have lost or changed your email address, it will be impossible for them to both change the email address to gain new login information, or change the administrative privileges because they have lost the account administrator information.

I have been buying Intuit products Quicken and Quickbooks for the last 2 decades or so. Overall, my general observation is that it is not a well-made product and support is poor. What happened: I am presently using QB 2013 version. I have been asked often enough by QB to update to 2016 version that I do not want to do. But lately, I have been worried. When I launch QB, the sign-in comes with 2 options to click on: Cancel or Help. I do not want either, I want to sign-in to QB to do my work.

I had been a Quickbooks customer since 2003 with very little issues. Then in Dec 2015 I had a mandatory update from QB come so I hit the button to update. After the update my system went down so I called Tech support 12-15-15. They did a remote access to my computer and corrected the issue after charging me 299.99 to my c/c. 12-19-15 my system went down again and now I cannot get back into it. I called support again and they said for 299.99 they could help.

I've been a QuickBooks user for 10 years. I had a problem printing, so I called QuickBooks and after 1 hr on the phone they tell me that I have to upgrade to 2016 to be able to print. Now before I upgraded to 2015 I was using 2013 and I was able to print fine without upgrading at all. The only reason I upgraded to 2015 was... They convinced me to, what a stupid move. Make a long story short. I was speaking to the customer service rep, he couldn't help me, asked for a supervisor, supervisor gets on the phone, I started to tell him the problem and why I was upset... And then all I heard was the words... "SHUT UP", And a dial tone.

I have been a customer of QB for 7 years. On 12/21/2015, I had a message on my QB program that it was time to renew my subscription to QB Payroll. I could not log on to renew, I call QB. Was told that there was a problem with my software. Long story short I ended up paying $1900 for Renewal, QB 2016 and Support. Today I received my CC bill. I had already been charged $519 for renewal on 12/17/15! I called billing and was told I could not get a refund of $519 because it would invalidate my "package", it would be applied to 2017.

I've used QuickBooks for years, even the 2005 version which was no longer supported and with which I could no longer import from the bank. It always worked well. My son convinced my to try Quicken 2015 so I could import information from the bank. I looked forward to importing bank information and not having to enter everything by hand. However, Quicken 2015 was a nightmare. When I downloaded my checkbook information from the bank, half or more of the entries were displayed twice with different descriptions. No way I could reconcile without lots of corrections on my part. Waste of time, waste of money for Quicken 2015. Now I get email solicitations for a discount on Quicken 2016. Haha. No way.

On November 21, 2015 I tried to log into my Quickbooks account and it asked for additional information to log in to verify that I was the owner. Since I had hired someone to do my bookkeeping this person had put all the startup information in her name. This started a month long process of customer service reps creating tickets with different case numbers. With each new case number it delayed the process by ten business days.

Well we got swindled by Intuit today just like a lot of other folks I'm now reading about. Just got in from another long week of work and checked my banking account and quickbooks deducted $5650.00 for fraud within their company. They had someone hack into their system and use our merchant services number to charge folks from well outside our customer area and redirect the money to another account for them (not ours).

I have not been able to access my company's data for weeks. I have spent around 20 hours on the phone to resolve the issue without satisfaction. I am about to embark on evaluating other online accounting programs. I hope that I will be able to transport the data accordingly.

We purchased Quickbooks June 2014 to which quickbook acknowledge this payment. July 2014 we employed an accountant to assist in establishing our business. Over this period she has removed us for the account and placed herself with a master key without acknowledgment or agreement. We have sought another accountant due to her ability to log BAS statements as ASIC forms. As a result she has removed our access and will not return phone calls nothing.

I've been very happy processing CC payments using Square, but I do use QB Online for invoicing so the option to accept payments using Intuit QB Payments was attractive until I took my VERY FIRST payment. "Unexpected activity" caused an investigation and hold-up of almost $2000! "2-days" has now turned into 7 days! This is a lot of money for a small business like mine, and now I'm overdrawn and can't pay vendors. IF I recover my money, I will NEVER use Intuit QB Payments again!

Ran Go-Payment for my retail business for last 3 years. Was hacked in August. Hackers changed my bank account and then charged $14,000 over two days and swallowed up a legit charge of $800 I made. I was at my limit for charging. No emails or phone calls from Intuit, which they say they made. Filed police report etc. just got letter to say pay up the $14k or go to collections. Spent hours on phone last night and back in August arguing my point. Never notified etc.. They could care less and told me last night they have put in more security since then. Guess I'm guinea pig. Just horrible to deal with!!! No leeway or anything. I would love to be part of class action suit.

In August I received an email stating that they put a hold on my account for a suspicious transaction. I called the next day and they told me to change my login info so I did. That same day I noticed an unauthorized deposit in my bank so I called again. After an hour on the phone I got nowhere, I wouldn't let the person off the hook until I got answers. So another hour of being placed on hold and being talked to from a script, finally I asked the person to verify my bank account info and he gave me info that wasn't mine. So apparently within 24 hours the hackers changed my account info and made several FRAUDULENT DEPOSITS TO SOMEONE'S ACCOUNT NOT MINE.

If I could give negative stars I would. I never write reviews on sites, but I simply have to warn others how unbelievably bad Intuit's service is. I have never witnessed such gross ineptitude in one organization. Since we moved from the desktop version to QBO about 5 months ago, Quickbooks has been nothing but the bane of my existence. First the transferred over duplicate records for payroll and then spent the better part of 3 months dual filing taxes and sending notifications each month. I spent hours upon hours working to resolve. Next and concurrently I found out that they also forgot to continue my Worker's Compensation coverage and I found out when receiving a non-renewal letter from the insurance carrier.

My account was also hacked and QB is trying to hold me responsible. Stating that they offer no fraud protection to any of their clients. I would like to be involved in Edmond's of Atlanta, GA class action suit. How do we get in touch with each other. Your email address does not show up in your comments. I am in CA, do class action suits cover all states or would one need to be started here in CA?

We have been a loyal Quickbooks customer for over 20 years. However, I must say that the 2015 version has been a problem since day one. After upgrading from 2010 in Oct 2014, we have had non-stop issues with this version. It has corrupted our data every three months, costing us dearly in fees to have the data files recovered ($700 each time). The situation has not resolved. There are no fixes that Intuit has published. The issue continues in spite of diligent verify and backup procedures. Their own recovery and file doctor programs never find problems with the data file. The first time we experienced this problem, QB crashed daily, citing issues with employees' SIN and CC numbers which at the time, we were not using.

I have not been able to get into my account for over a month now. I have spent over 12 hours on the phone with them. Apparently they got hacked then initiated some security measures that permanently kicked 4% of 2mm people out of the system. Everyone I talk to says it's fixed and then the next day you get an email saying to call back, there is some kind of problem. Always someone different, always a long wait, retell your story and then start over the next day. On 11/17 they had me send them a ton of stuff to prove who I was. On 12/1 they asked for it again saying it's for a different department. Same fax number, same email address. Good luck getting to a supervisor or a manager. My lawyer says she can't help.

Currently on hour #3 of "customer service" due to the fact I can no longer access my account. Have deliveries to make tomorrow but no way to log into my account and make up invoices or picking slips. I have had the same email, bank info, id and password for 2.5 years. TODAY, I have to submit my ID, and fill out an email verification form to get in my account. It takes 24-48 hours to verify and they will not start working on it until 10:00 a.m tomorrow my time at the absolute earliest. No one speaks English as a first language and no one seems willing to help. Quickbooks has all of my personal information (along with my employees) and has deducted payments from my bank account but refuses to provide the service.