Intuit Quickbooks Reviews

I had a problem opening my Quickbooks 2018 Pro this morning although it worked fine last night. I contacted tech support and a tech asked to control my computer and run diagnostics. He determined that my files were corrupt and he can fix them. He explained that I had two choices of tech support plans that I can purchase. The first was for three years/299.00 and a second choice for five years/599... I explained that I did not believe that the problem was caused by me and I wanted them to fix it at No Charge. He explained that he felt that this happened by some sort of upgrades ran on my computer for other programs (which did not happen). I asked if running a backup of good data would help the situation and he assured me that it would not.

Product didn't download properly and the website says you have 60 day to refund! They harassed me about getting my refund AFTER I shared that the PC (brand new) I was using wouldn't download the software and I was UNABLE TO USE IT TO PREPARE OR FILE TAXES. They suck in so many ways.

In case no one told you (as happened with me), you the customer after cancelling and migrating all of your information offline, have to go back into QBO and cancel your own subscription and payroll plan. Otherwise, they will continue to charge your credit card - even though you've spent hours and hours on the phone with them remoted into your computer migrating all of your info off their website. I don't believe the left hand knows what the right hand is doing. I was told that they would refund all charges because I cancelled within their 60 day limit. Apparently not true - or the one department simply does not know what another department is doing.

I converted from QB desktop to QB online and it has been a nightmare. The customer service team is terrible as they are not knowledgeable about any part of the payroll process. I have spent well over 7 hours on the phone trying to fix errors from the conversion. This is the worst product I have ever purchased. If there is a class action suit against them I will certainly join.

This company had an account opened in my name for 7 years. They charged me $34.90 a month for 7 yrs. They never sent me a statement or email therefore I had no idea about this account. They refused to give me a refund.

I recently processed my first credit card transaction and it was the worse experience I've had in my 19 years of doing business. My main issue is disclosure and transparency of fees and hold policies. When I called into customer service to get help no one had the authority to change or modify the transaction (or that's what they told me) and to me that's a major CSR issue. I use to process with Square, but I thought I would give Intuit a try because of the accounting features connected with the service, but I make a huge mistake. I will be taking my merchant processing business back to Square, which is seamless and simple for small business owners. Also I will be speaking to my attorney about your account set up and disclosure policies/procedures.

Very weak support system. First tier tech support requires asking you multiple questions over about 30 minutes only to get to the bottom line, They will need money to help you as it is not covered under your current plan. The program would not work! What a scam. I wish for a better option. :(

After over 10 hours on the phone in 6 different calls over a period of two weeks with their support departments, I was NOT able to correctly input data using the online version of QBs. It was not a problem uploading from my QBs desktop, it was a "cliche" they had on their end, which they said that they were trying to "fix". Two weeks later, they were still trying to "fix" their cliche. The QBs software is an excellent product but if something minor goes wrong the personnel in their support area is totally incompetent. I have never been subjected to less qualified individuals in over 50 years of business. I would not advise anyone using their online version and stay with the desktop. QBs needs to re-evaluate their service. It is far below average. I have now talked with other business persons using QBs and they all say the same thing. "Good product but poor customer service".

I was a customer with Quickbooks Premier. I went to Costco on 2-25-18 and bought Quickbooks Pro 2018 which came with 1 year of payroll on 2-28-18. I called Quickbooks and cancelled my Premier and was told everything was cancelled. On 3-20-18 Quickbooks took 430.81 out of my checking account so I called them to get a refund. They told me they needed to talk with someone that no longer works for me to be able to cancel the account after I was told last month it was cancelled and they cannot refund my account until they put me as head of the account and that would happen within 24 hours. I called them 26 hours later and they told me it might take up to a week and they still won’t refund my money even though they agree it’s wrong. Then they called me and said they need me to submit the following info before they can remove the person and put me as primary.

Intuit flagged transactions we processed through the Quickbooks invoicing system as 'potential fraud' (fairly standard industry practice. But I responded with my correspondence to back up the transactions immediately. Although Intuit said funds should be released in 48 hours, I am nearly a month later, still waiting for the 22K they are holding. I have called multiple times, currently on a 45-minute wait time to reach someone. They have received my paperwork, and have not sent any additional correspondence, despite holding my $22,000 dollars. Crooked processing companies everywhere.

Our Quickbooks for Mac file became corrupted at some point during the past year. We then had to PAY for support, to fix their software issues. We found out only by trying to convert the file to accountant's copy (once ALL the books were done for the year and thousands of hours completed to do that). We called Quickbooks tech support, only to have to speak to multiple (non-American based) tech support "experts", HOURS of time on the phone ONLY TO LEARN that our file was essentially "critically corrupted" and unrepairable. Quickbooks software DID NOTHING to notify us of these corruptions that were apparently happening all along. I asked WHY didn't Quickbooks software NOTIFY us of these corruptions WHEN THEY STARTED?

Tried to get clarity on a monthly fee which turned out to be a merchant account fee which I was not aware had been turned on. Apparently while you can activate online you have to call cancel. Tried calling several times but eventually took 40 minutes to get someone. They refused to give anything more than a 2 month refund even though they could see it was not being used, and then switched off the wrong account (which in a way was good as I did not know I had a second). The customer service analyst (Alyssa) and her supervisor (Katie) both maintained that position and the supervisor said she and her manager could be fired if they went outside policy and gave more than 2 months credit. This took over 2 hours on the phone to get to this point as every time they needed to do anything they would put me on hold for 10 minutes at a time.

Their customer service is comparable with the former Time Warner Cable. It takes 30-45 minutes to speak to anyone, then you are transferred to one of their depts, and at the end most likely your problem will still not be solved. VERY frustrating, I don't know how they get away with it.

I took advantage of a promotion and bought 500 wallet check envelopes before I was out of them. It took me a year to start using them. The glue was bad. No stick at all. When I called, they said that I was past the replacement warranty and would not send me ones with glue. So now I have to scotch tape 500 checks. Granted, I should have tested the glue immediately, but even so, the glue should not be useless in a year. I say it's a bad product so beware of Intuit glue and be sure think twice about buying through their discount promotions.

Will never buy any product from this company again!!! It sounds like a bad joke if it were not true: Bought Quickbooks in OfficeMax and tried to download it when I got home (No disk required, software is downloadable). The download process went well up to the point where it asks for the License numbers. When I started keying the numbers in, the installation program exited without warning. After several attempts with the same result, I called Intuit for help. I was told that in order for them to help me install the program, I had to buy some kind of a service package!!! Incredible, after paying hundreds of dollars, they expected me to pay in order to get the program to work. Bye Bye Intuit, I make sure we never cross paths again.

Our co. left ADP and started processing our own payroll thru QB's online this year. This has been a total nightmare! They used to have a Chatbox but took that off early Jan. because SO many people had problems with payroll taxes. So you're forced to sit on hold on average 20 - 30 mins. And the absolute worst part of it is you get a "programmer" who doesn't have a clue about accounting or payroll taxes! And this is an accounting program!!! She didn't even know what EFTPS was and still had the nerve to continually argue her point... her point being she could not help fix the problem.

I have been using Quicken for over a decade and have always been happy with the application. I was forced to upgrade to 2018 from 2015 and the performance went straight down the tubes. Entering transactions takes forever. It literally locks up the entire machine to where I lose my cursor and everything. I am a software developer and systems support myself and have tried everything I can think of. I have worked with customer service twice and they keep telling me to do the same things over and over again. I have the exact same problem on both my Lenovo laptop and my custom built desktop. I have spent HOURS working with this. DO NOT BUY! Looking for the best alternative to switch to.

QuickBooks support is horrible. I needed help aligning my checks to print correctly and the support person refused to help me unless he logged into my computer. He wouldn't even speak to me without doing so. I have confidential information on my computer and didn't want anyone logging on. He wouldn't even offer to point me in the right direction on how to fix it. QuickBooks doesn't care about their customers.

Save yourself the time and trouble, manually file your taxes with a real accountant. I was SO excited for the streamlining of the QBO (Quickbooks online) for my 2017. It seemed like smooth sailing until August, when a bug in their system stopped my bank accounts from syncing. The last 5 months I have had the most aggravating, time sucking, inept tech support experiences I have ever dealt with, and my issue was still not resolved and in fact made worse by one of the reps. I have wasted WAY more time dealing with these frustrating and unproductive tech support than I would have if I just filed manually (which I have to do now anyway). 7 different inept tech support experiences later, I have canceled my account and demanded a full refund.

QuickBooks Issue (February 7, 2018). Once again, I am having an issue with the annual fee for QuickBooks Online (QBO), that just keeps going up and up. I have been a QBO user since I started my business 10 years ago. Since that time, I have also added 3 more companies that I have done the books for. In the past year, one of those companies has decided to go to the competition due to the exorbitant price increases by QBO.

ProAdvisors pricing is higher than the promotional rate offered. The wholesale billing price is supposed to be a benefit to clients offered by ProAdvisors. Intuit however is undermining ProAdvisors' businesses by charging a less expensive price on their website. All ProAdvisors should get together and create a class action suit.

Where to even begin... I've been a QB Desktop user for 15 plus years. About a year ago I decided to switch over to QB Online in order to be able to access my company file remotely. WHAT A MISTAKE! Once the conversion was done it didn't take long to realize what a miserable POS this program is. After sitting on hold for a ridiculously long time to get help converting the online company file back to the desktop file, I was told that they CANNOT CONVERT the file BACK TO the DESKTOP version. Since I already had a couple months worth of data already entered into the online version, I had a choice to make. I could manually re-create the info in desktop from when I converted to online, or I could suffer through using QB online. My mistake was thinking that I could "live with" QBO. My advice - DON'T DO IT! You will kick yourself every time you have use it. Either way, it's a painful, miserable experience for which I don't have the time.

Your slogan "simplify the business of life" is not true. Intuit has managed to complicate it unnecessarily. First off, customer support is the worst of any large company, and that includes the notorious phone and cable companies that I have ever experienced. I am a small business Enterprise customer and yet no direct lines to its people. Intuit outsources its customer support to call centers (mostly the Philippines) and while they may be able to speak English, they do not completely understand. I had to repeat my requests and questions several times before I got any semblance of an answer.

I strongly would not recommend using QBO. Everyone I've contact about QBO is 100% incompetence. I signed up mid last of 2017 but some reason I was unable to upload details and save them, so I raise the issue and they said I need to wait so they can sort this issue out with the back end team which I was OK, this happen from day one. In the first two months I’ve emailed them several times and still no result but they were happy to continue take my money. I asked them to stop payment until they sort the issue out but they ignored it. I unsubscribe QBO and like I said they were happy to still take my money after I requested cancellation so I had to cancel my card.

Do not subscribe to QuickBooks. I had my account for three days, and I have not been able to use it even once. I've now spent about 5 hours of my time just trying to log in before telling them to cancel my account. However, they now have refused to cancel it, and it is on my direct debit. I'm taking a breather before facing the inevitable hours of hold music trying to cancel my account/get this company off of my direct debit. They've gotten everything wrong from the get-go and seem entirely incapable of fixing it. Furthermore, the customer service representative seems to think that this is all my fault despite the fact that all of the problems are happening on their end. My experience with their customer support team have ranged from awful to godawful.

I can't describe how angry I am at the moment (Quickbooks Bank feed Sync Issue). I followed every step Intuit asked me to follow to have them tell me I am not listed on my account? Are you freaking serious? I am a single member LLC and have any and all information you want regarding my business. I am tired of these huge corporations being able to waste people's time and money. Go with Xero or FreshBooks and let these clowns lose market share.

I don't know where to start... I am on a Mac and Intuit has never, ever, ever really supported the Mac well. Now they have discontinued the desktop version of QB on the Mac in favor of the online version of QB. I have used the QB Online for the past year and it is a buggy piece of junk. Really terrible. The desktop version of QB used to cost $299, the online version (for the same functionality) costs $600 per year!!!

On June 6, 2016 I paid $219.95 for the 2016 upgrade of Quickbooks. I purchased Quickbooks 2016 specifically for its emailing feature that allows emailing of invoices, reports, etc. through Microsoft Outlook. I would like a refund of my $219.95 upgrade cost because the product fails to do what it is supposed to do. With the most recent update of Microsoft Windows 10, Quickbooks 2016 emailing feature stopped working altogether. The option to reset the email in Company preferences is greyed out—it's as if Quickbooks is forcing customers into a subscription based model, even though I purchased the standalone version. The inability to email invoices is a huge problem and Quickbooks has done nothing to fix it.

I came down with Shingles, diagnosed on 12/17/17. If you have had the virus or know someone, you know how debilitation and painful it is. It was across my left breast, around my underarm to my spine. The oozing scabs that form and eventually dry up are painful, but the most painful is the on-fire nerve pain. I already have nerve pain from fibromyalgia, so this made it even worse! I took the QuickBooks to Office Depot on 1/17 and was advised I have to return to Intuit. I called on 1/18 (10 days past the 60 day return date) and asked for an exception. I offered medical documentation. The usual empty "I'm sorry but no" reply upset me. I'm still not over the nerve pain and was met with an uncaring, non-compassionate, scripted decision. I hear that there are competing products to QuickBooks now and will never, ever buy another Intuit product unless I am forced to. I hope they all get Shingles and suffer like I have for the past 6 weeks.

I used Quickbooks for a few weeks in spring of 2017 when I was taking a course in Quickbooks. I continued to be billed for QB well into fall and took hours to get it straightened out. I THOUGHT that would include PAYROLL which was not being billed at that time, DID THEY FIX IT? NO! Instead they started billing me for PAYROLL!! I have now explained to the third person who says kind platitudes obviously pre-written by the company about how sorry they are, but if they would only get it right they wouldn't need to waste my time with their fake apologies. I spent a couple hours in September and thought it was solved, so far today another hour.

I have been using Quickbooks for about 14 years. Every time it was time for renewal they would contact me to pay. In 2015 they started charging me twice a year. when I called to find out why I got the run around from everyone I would talk to. In 2016 I was finally able to get an answer, They had been charging me for two companies when I told them I didn't have two companies. That we have just one and it was DBA as and had same EIN number. I was told they would check on it. I received a call back and was told they tried to combine the two companies and when I did an update it destroyed my files, thank goodness I had done a backup to a external hard drive.

We use multiple companies within QB and find that switching from company to company is very time consuming. The additional need of a password make the whole process even slower creating a clear loss of efficiency. Considering moving to NetSuite if Intuit will not drop the password requirement or at least give purchasers the option to choose if a password is needed. Not really necessary for a one-person user.

I was using QuickBooks Desktop (PC version) and really enjoyed it. But they eliminated the ability to sync with my bank and I wanted something I could use on the go with a laptop between home and business. I have an iPad Pro and the online version of QuickBooks is terrible! I can't do anything on it- the screen doesn't scroll, or it doesn't fit, I can't reconcile or view or modify entries easily if at all. With so many iPads out there I would think they would create an app or software that is compatible with this equipment. I'm looking to change to another accounting app.

On 1/2/18 I was making a notation on one of my vendors. On 1/2/18 I had to make another notation on the same vendor, but it was completely gone. Every check I had issued to this vendor no longer had the name of the vendor as the Payee, rather it has two initials "ke" on every check all the way back to 2011. I called Intuit and spent over 50 min on hold, hung up on two times and finally when I did get a to talk, I was transferred two times, therefore speaking to 3 people, this all took 3 hours of my time. No one knew what to do. I have been through this before with Intuit too many times. I really think I have a virus in QBPro, not my computer, because I just had it worked on for two days and nothing was found. Any suggestions would be appreciated.

The only good thing I can say about Intuit Merchant Service is that they aren't scumbag shady that are here to steal your money. Alongside that, Intuit has a lot of work to do. First and foremost, their chargeback department is a nightmare. As with everyone else has been saying, hold times are 45 minutes plus. Wasted 1 hour and 1/2 on them to get documents which I requested. I became skeptical because I got the docs I wanted within 5 minutes, so now I have wait 24 hours? Something was not right and I knew it. 24 hours later came and that ** I was talking to gave me a the cover letter of the chargeback I already had!

I bought the second license of Quickbook and asked Beverly Lang for a 10% discount. She said she cannot give a discount unless I must open a merchant service from Quickbook. I got Wells Fargo service me already, so I did not want to open one more. I agreed to purchase one more from her and she charged me on my credit card. I have just found out before Christmas that she charge extra $100 plus Texas tax = $108.25, and she refused to refund based on her mistake that I kept her email to prove. I do not think anyone should buy from her. To me, it is fraud!

I was shocked to receive a credit card renewal email without any contact information. No phone number!!! I have been a customer for many years (too many to count), but this year I don't need their TurboTax software (various reasons). So, I want to cancel my renewal, but there's no phone number to do so. I tried hitting reply on the email, but "Address not found". Of course! I visited their website but no contact information. Finally I try one of their other products (Accounting Software) and there I find a number for Sales. So I try that and after a long, convoluted menu, I finally am able to talk to a real person, who gives me a couple of numbers to try! Why do companies make things so difficult? They're not fooling anyone!!!

Upon submitting a credit card payment through Intuit payment system I received a blank page response. After about ten minutes of trying to get answer from their electronic system I got phone number of their customer service. Wait time was over 45 minutes; the help desk attendant attitude was horrible, as she refused to accept Intuits’ responsibility for obvious bug, try to rectify the situation, give her name, or escalate the issue to her supervisor or other group…

Jan 4, 2018 tried unsuccessfully to open Quickbooks Premier - Retail Edition 2015, went through the repair program 6 times and 3 restarts. Called Tech support and was informed that the program is only good for 3 years and they tried to sell me an overpriced upgrade. I purposely have not upgraded because of my dissatisfaction with Quickbooks, but now am forced to spend $400 for an upgrade at access my data... this smacks of APPLE and the iPhone battery degradation issue. Obviously has a timer/clock built in so it will not work after Jan1 three years from the edition date. Found an upgrade at Sam's Club for $100 less than Intuit could accommodate. Quite unusual they can't even beat their own retailers!

I am a bookkeeper for three different companies and dread when I have to call QuickBooks. I was on hold for 55 minutes waiting for tech support at one business and then got hung up on. After an additional hold time of 40 minutes I finally got someone on the line. Once they are there they are on, they are usually very helpful, but I found out, after hanging up, that the problem was only half fixed and had to hold another 45 minutes to get through. For another business I wanted to add a user and found out I couldn't do so because my Premier version was going to be retired and I would have to upgrade to the 2018 version at the regular price as a new customer. There is no reward for being loyal to this company. Hire more people Intuit! You obviously need more techs and how about an upgrade discounts for those of us who have supported you all these years.

I opened 1 account with Intuit for Quickbooks in April 2016. As soon as I opened it I was informed they had issues with Chase bank accounts and they could not download any of our bank statements. So we had to pay for another service that worked and took our loss like big boys. We find out that in 2017 Intuit charged my credit card $724.94. So we called in October and spoke with customer service who is located in a third world country. I was assured I would get a full refund but this never happened.

We were forced out of QB Enterprise Solutions v.11 (a desktop product) in 2016, when Windows 10 was patched and our QB software suddenly quit. The new QB Enterprise was VERY expensive for desktop software, so we subscribed to QB Online Plus instead. The rep quoted $24 per month for 12 months, to be increased to $40 per month after that. We only have one user at a very small business, so it seemed expensive, but we figured it would be the best solution. In our 13th month, they started billing us $50 (not $40) per month, and I would like to go back to $40. I cannot reach them by phone due to a 37-minute wait. I am writing a letter to the Intuit headquarters and I just hope they will meet their original promise and not give me some legalistic BS about their "right" to change prices at will.

1/27/2017 I was forced into upgrading from 2015 to 2017 version. The agent doing the upgrade did not tell me there would be an annual fee of $299.95 per year. While performing the upgrade, Intuit managed to lose several of my company files that took 2 or 3 days to recover. I received a notice 12/1/2017 that my credit card # had been saved and I would be auto charged. Now QB is wanting to get on my computer and upgrade to a 2018 version which would require remote access - no way! The other option is still waiting in the wings. Bottom line, buyer beware. The company lies. This is fraud!

Unbelievable! I purchased Quickbooks Desktop Pro 2018. I installed it into my computer and began to input my information. I have rental properties and was wondering how to input the rental amounts. I called for support just to find out that "they don't really have support for free." They have "levels" that can be purchased for a fee. The last fee was $499.99 for technical support for their product! I cannot believe that a company that offers computer applications for sale, will not help you when you need it! I have never heard of such a thing! What in the world? So, if you ask my advice, make sure that you purchase a bookkeeping app that offers "FREE" support. I will make sure as many people know about this sham of a company! MY ADVICE: DO NOT PURCHASE ANY PRODUCTS FROM INTUIT! THEY CAN GET PRETTY PRICEY SHOULD YOU NEED ANY SUPPORT!!!

The worst company ever!!! On the phone for 5 hours and more just on one day! Others days it is at least 3 hours! Every day I'm on the phone trying to fix the mess they made when they transferred my account from desktop to online only to find out the rep lied! Then when transferred back to desktop it was never the same! DON'T YOU EVEN THINK ABOUT USING!!! WHAT A NIGHTMARE OF A COMPANY!!!

OMG-My PC crashed and I have older than 2017 QB Pro but still pay $400 per year (current) payroll and George tells me too bad...No help. Cannot reinstall. Must pay full price for 2017 QB Pro. What a sham! Shame on them. They charge too much to begin with. Giving Payroll order ref ** 1/14/17 for $468 and should run thru April. Cannot locate original QB Pro order. Old customer number is **. For what we pay Intuit, one would think they would allow reinstall...other even more expensive software like ESRI products do. Please speak with them about this!

Quickbooks payroll is the worst. They have made so many mistakes with our payroll in the past year. This past Friday something happened to our direct deposit and the money never went into the employees' accounts. Today I tried again to talk to the rep. who by the way you cannot understand a word they say. Every time I ask to speak to a USA rep. I get disconnected. The rep basically called me a liar and said the error was my fault and I modified the reports. We are cancelling payroll service.

I just learned after spending $215.00 on QuickBooks Pro 2018 that I cannot open the company file provided by my accountant because he uses QuickBooks Enterprise 2017. I am told from QuickBooks Tech Support that there is no way to save a company file from Enterprise Editions in order to open in the Pro Edition. Needless to say, I am stunned at this revelation. There is no returning the Pro 2018 edition, so I am out the $215.00 and still cannot open my company files.

I am a CPA and have used Quickbooks for all of my clients. I got married and requested using their link to change my email, my name, my phone # and my corporate name. 1st I only had to provide my driver's license then it was the articles of amendment to my S corporation. I did as requested. They still will not address this now saying they want a complete list of all of my clients including their phone #'s. This is unethical in my opinion and I have copied my attorney on all email correspondence. I really prefer not to give them even one star; to me this would be a negative 2 review.

Like so many I am unhappy. Like all of you I too have experience with Quickbooks in different versions. Although I have had 2 great helpers and 2 bad in the 8 or so hours on the phone, with the funniest comment being, “no that should not occur, and oh yes it is very very bad, and I don't know how to help with it”. The intoxicating campaign promised mobile applications, mainly bedazzling with the “lets you know immediately when you are paid”. But this is not the only factor in a business regarding record keeping and filing. The odd glitches are insurmountable. You cannot correct on a phone or iPad and the sizing for the screen is incorrect. Syncing with your banking fails and is incorrect, I have had to reconcile an account that was correct three times now.

This company needs to train their staff better and have some respect for their clients' time. Less than a year ago I purchased new recommended software. Since it was quite expensive, I wanted to make certain it would accommodate another business. They assured me it would do what I wanted. So a couple of weeks ago I couldn't figure out how to make a work order. I went online. The instructions didn't work. I called. I was on the phone holding for a little over 2 hours when they came on the line and told me there was no one available to help me, but they would call me back at a specified time. They were 20 minutes late calling me back. Then immediately put me on hold. After another hour, I had to go because I did not have any time to wait.

Quickbooks payroll costs us $650 a year. With that subscription, comes "payroll support" that is available for "free". What is should be called is, "We give you a 1-800 to call and speak with everyone who speaks English as a 3rd language/weekend hobby, who do not know what they are doing other than reading a script to hone their weak English pronunciation skills." I'm sure it's a brilliant business strategy to hire 18-23 year olds in a third world country who have always wanted to learn english and let them work out accounting issues for companies paying ridiculous amounts of money for a subscription that is worthless.

Intuit needs to allow the owners of the accounting program the ability to decide for themselves if they want a password. We are all adults and do not need a corporation to force us to use a password. Do an update deleting the required password!!!

Worst customer service experience. It took over 45 minutes for 2 ladies to figure out what a recurring charge was. The first barely spoke a word and didn't know any answers to any of my questions regarding a charge. She collected my name, address, phone number, business EIN and received authorization from my boss to speak with her then patched me through to a 2nd lady that required all the same exact information again. The 2nd ladies accent was so heavy I had to continue to ask her to repeat herself.

I have used QuickBooks and TurboTax for 20 years, 13 businesses, both paid versions and monthly subscription. I went back to the "paid" version to avoid recurring fees as our business interests got smaller and we no longer had employees. Today, when I opened my QB File, the program requested "update." I did. Afterward, the program locked on "admin password" and would not open. I spend 1-1/2 hours on the phone with Intuit, they telling me I needed to pay $299 for a new version... then backing off and offering me a discounted version for $219 and then a $35 a month version.

Well sounds like I have the same problem as most of the reviews. Bought 2016 QB I am a small business of 1. I do not need upgrades or payroll. Just use it for invoicing. Feel like I was scammed. I have had QB since 2003. I loved it for 10 plus years. Until they told me I had to upgrade. My 2016 purchase I paid for in full was shut down one morning when I came to work. 3 and a half hours and close to $500.00 later. Remember this is a product I paid in full for one year ago. I am now back up and running. Program is not user-friendly at all. Now I have to pay an accounting firm to repair problems every year. Try another accounting product. This one will leave you feeling like you have been ripped off.

This online software is beyond frustrating! It is not intuitive, pop ups freeze and the only way out is to completely logout and then log back in. It adds HOURS to my work every day. HATE, HATE, HATE online Intuit QuickBooks.

I have Quickbooks on the Mac. I was told by Intuit not to renew with Mac as they weren't going to support it. I had to renew to send out invoices, 300 dollars later and now my Quickbooks files are corrupt another 450 for level 3 tech support. They are always trying upsell services and support. they are as crooked as Donald Trump. I can't wait to switch to another company that isn't always scamming the customer for more money. It's outrageous really. If you haven't started with Quickbooks... DON'T.

My small business, an engineering firm, has been a Quickbooks Pro user for about a dozen years. Each time I have purchased an upgrade I paid for it outright - none of this monthly subscription business. Overall, I have been quite happy with Quickbooks until... Until August 30th when I could not access my Quickbooks file. The message said something to the effect of you need to upgrade to Quickbooks Pro 2017 in order to access your files. Remember, I purchased QB 2015 and didn't rent it. Extortion!

I bought Quickbooks online over 3 weeks ago and to date it does not work at all. I continually get this error: "We can't retrieve your account information at this time. The likely cause is a system or network error, so please try again later. If the problem continues, contact customer support and provide your company ID (account number)." Quickbooks support keep stating they are looking into it, but nothing ever happens and they never return my calls or emails after my initial inquiry. I have to chase them for answers. I have now discovered that many other users are having the same problem. Quickbooks admit this now on Live Chat. So essentially Quickbooks knows their online service is defective yet they keep advertising the product and taking payment for it. Truly a disgrace.

I've been using Quickbooks Pro Desktop for over 8 years, with for the most part great luck. Recently, even though I didn't want to upgrade, I was forced into changing from Desktop Pro 2014 to Desktop Pro 2017 in order to be able to continue with bank downloads for the many companies I do work for, because Quickbooks said they were no longer going to support that feature in the 2014 product. I felt that this was a very sneaky way of getting you to pay again for a product you already own, and one that already works great for you.

On July 6, 2017 INTUIT, Inc. claimed I purchased QuickBooks 5 times at $189.95 each. Total $950. I did not order any service or product from Intuit Quickbooks. INTUIT use of my credit card information constitutes fraud. Instead of being apologetic, and helpful, Intuit became part of a larger problem - they refused to participate in a solution and immediately began an effort to cover-up their screw up. I called Intuit several times but found little help available until I filed a BBB complaint. I then received a call from Intuit trying to placate me by dancing around the issue and not answering any of my questions. Brian ** wanted time to "investigate". I offered him time and requested he get back to me with answers to my questions. He did not. He did however answer the BBB complaint pretending to be as surprised as I was and suggesting (30 days too late) I file a police report for identity theft.

We changed corporate bank accounts to a new bank and tried to contact Intuit to change the bank information so they could continue to bill us the monthly fee for merchant services (credit card payments). Our IT Director called and was given the run around for 90 minutes + with no resolution nor anyone willing to help him. I then made calls on two separate occasions totaling well over three hours. I was continuously put on hold for extended periods, transferred all over, and not provided with any assistance.

Customer for 15+ years. 5 days so far and 3 hours on the phone to process a credit card transaction. Required me to send bank statement and jump through too many hoops. Communication's sloppy in silly ways like "refer to the case number above when you contact us" and no case number above. Bigger problem is long hold times. Email message says "We value your business" but donʻt feel that way as I waste valuable time on hold.

I have been on the phone for 3 hours today. Was forced to upgrade to Enterprise 17 from 14. The payroll will not work with different locations and one EIN number all of sudden. Never had this problem in 30 years. Now the payroll department is telling us to get another EIN number. These have no idea what they are talking about. Stay away from Quickbooks. Customer service is terrible.

I previously used QuickBooks 2010 which was working great for me as I only use it for invoicing! Then they kept calling and stated that I had to switch to 2014 - I bought the new program, and book, lost all my old information on customers. Now they are calling me again to upgrade to 2017 and stated that if I do not upgrade that my system will no longer work down the road! I feel like I am being forced to buy a product that is still working! There has got to be someone willing to start a class action lawsuit! I am getting two and three calls a week from them terrorizing me to buy the 2017 version!

QuickBooks is way below par. 1. The payroll program doubled random employees Federal Tax deductions. No warning or indication of the error which lasted 1 year. Intuit would not offer an explanation. Spent 1 hour fixing the issue and refunded over $1000 to various employees. 2. Screen would suddenly black out areas and whole sections - weekly. Program had to be rebooted which fixed the problem 1/2 the time the other 1/2 a full computer re-boot was necessary. When Intuit tech support was contacted they demanded fees in order to log in and fix the problem. Support claimed problem is "isolated" but internet chatter shows this is a serious and continuing problem since 2014.

I was very satisfied by the customer support provided by Quickbooks. At first I tried lots of support number. Then I found this support number 1-866-560-7666. From my experience I think this is the best and most available 24/7 toll-free number.

In April of 2017 I became a customer of Quickbooks for my small business. I was never able to use their system to send invoices to my customers. I called customer support and I was informed that they have canceled my account and will not tell me why. Now I am looking at the bills for my business and they are still charging my account for a service they do not want to provide me.

Two years in a row this online support issue happened to me. I called Quickbooks to update my Payroll. They encouraged me to allow them to use their remote system where they take control of your computer and do the update for you. BIG MISTAKE. I believe it was a weird glitch the first time this happened in 2016, but the second time I knew that something went wrong with the update they did. Both times it happened the same way. Approximately one week after the upgrade, I could no longer access my Quickbooks. All I could see was the past years information which I found very odd.

I tried to upgrade my Quickbooks to 2017. I immediately got tangled in a password loop. Continually asked for old password then new passwords. Neither I nor a computer expert could get past the loop. I eventually called Quickbooks. They said they had to get into my computer, it is the only time I have agreed to this and once in my computer asked for my credit card number. Said my data was corrupted and would take some time to fix.

After years of sales pitches to switch from QB desktop to QB online I finally did it. I was then faced with manually entering my entire staff (38 people) payroll history, names, address, date of births, etc., the amount that they had earned up to that pay period. Yes that's right. I switched from one system to another within the same company. I was also informed that they could not transfer my entire accounting history over but I would still be able to see my previous years in the QB desktop version.

I have been dealing with HUGE issues with the state of Missouri trying to tax me for wages months after an employee was terminated, and have traced it back to QB. The ONLY way they would have that degree of inaccurate data with those dates is due to my not having time to update the technical system (fortunately I did within my own books outside of this and have proof!). I have been for over a year now, calling and sending certified mail to this state only to be reported to collections. My business has lost several hours (days honestly with the phone wait time and other details) of productivity due to QB inaccurately reporting data directly to the government without my permission. I would never work with this company again and probably have no other choice than to raise awareness on the issue as no action is being taken. This is ridiculous, and significant enough to go to court.

My online store was created in 2004 and selected Quickbooks for these specific capabilities offered by Quickbooks: website payment portal integration, local credit card swiping/keying, and emailing of invoices and purchase orders. Every couple of years I was forced to upgrade in order to "keep" the credit card processing capabilities. Around 2014, Quickbooks stopped supporting the website payment portal and recommended their "selected" vendor Pivotal Payments. What a nightmare experience with the selected vendor. Apparently every other small business that was "disconnected" from Quickbooks went to Pivotal Payments for support at the same time - something Pivotal Payments was probably not ramped up for the thousands of new customers.

Intuit should be investigated for fraud. I received an ACH payment 8 days ago and they have yet to release my funds! Received funds last Monday and wasn't notified of a hold until Friday. Gave them the requested contract on Friday and called on Monday. On Monday, they told me they needed the card holder's mailing address. Sent that right away and today is Wednesday (8 days later) and I still DO NOT have my money. They are crooks!!! STAY AWAY!!!

QuickBooks Pro 2017 has been a nightmare for me, I have been on the phone for hours and hours having different technicians work on it. Problems: This is Big! The reports do not match the register. It shows some of my renters paying twice on the same day (register shows once). I've had to rebalance 2017 from the beginning several times and now I need to it again, I need to figure out how unbalance all of this year, not just one month. It's messed up. My recommendation is do not buy QuickBooks Pro 2017.

I can access my information from just about anywhere, including on my phone with help of the app. When importing transactions from my bank, I can set up "rules" that give me the opportunity to have the transactions automatically categorized. This means much less work for me. I used to waste a ton of time doing book work, and QBO literally changed my life for the better. I spend small time a week now, instead of 6-7 hours.

I called to ask why my money was being held on hold... They started asking what the money was for and what our business was... They then say why can't send invoices until the end of the month!! Wtf!!! We are designers/stagers and they are telling us how we charge? Why are they hijacking our money and why are they controlling how we invoice our customers? The customer agreed to our terms paid an invoice that we sent but now we can't access our money?!

It happened again! Quickbooks - don't tell me that there are no issues when I upgraded to QB2014 on my Mac. You forced me to upgrade from 2010 (I could have stayed with 2010 but you would not provide technical or release support) and forced me to install Sierra to get your product working. My beginning bank balance on the reconciliation module is incorrect. Now, I have to pay my accountant hundreds of dollars to figure it out (in addition to the hours I have spent with your technical support and on my own to fix things)! This is maddening and unacceptable!!! I am not a happy camper!!! Get your bugs fixed before you release new versions. and at least be honest and tell users that MACS are not the preferred platform.

This is the worst company by far. They suck you in with their technical support and then hold you hostage to pay for problems that should not exist on its software. I, too, have received the useless emails which of course do not pertain to your company. What is equally frustrating is that they send you a survey which, by reviewing all of the complaints listed here, they throw in the trash. I would recommend that any business, new or small, look for another software program. I wish I had!!

They only allow the Payroll option running for one year. The next year you have to upgrade to the newer version. Every time upgrade, there are crash in the database. I have been told to pay $1000 over a year to have a tech team to recover the data for me. Last year, the tech team spend 2 weeks and told me. They can only repair so far. They are unable to repair better and recover to the original. My tax account was messed up. My invoices are messed up. I lost all the bills I scanned into the QBs. I got tied up with this because, I have several years of data in the system. I do not recommend to use QBs start from the beginning.

I activated QB Enhanced Payroll using my personal credit card for a company I was helping set up their software in April. I was promised by an Intuit employee that my credit card information was NOT stored in their computer. Fast forward to June. I received 2 charges from Intuit Payroll EE Usage to my personal credit card (of which I was promised they did not have my credit card number any longer in their system) in May and June. I call Intuit to get a refund and after an hour on the phone, they say "I will have a supervisor call you back within an hour". Furious. Ridiculous!

I quit using all QuickBooks Online products well over a year ago, yet continue to receive monthly credit card charges of $42.69. When I dedicate a few hours on the phone, bouncing amongst a half dozen representatives, they eventually credit my credit card account, only to continue to bill me every month. How do I get them to stop!?

I updated Quickbooks Pro 2015 two years ago. It gave me the blue screen of death. I paid for their support, $250, to repair my computer. This computer runs my retail software also. I had to upgrade again this year because I changed my OS. Again, Quickbooks 2017 and the blue screen. Quickbooks tech told me it was not their problem but they could fix it for $350. This time I had my tech fix the issue. He guaranteed it was Quickbooks that corrupted my OS and my registry. He has 3 more clients with the same issues. This is not an accident. I think it is time for a class action lawsuit or the FTC to step in. It is fraud when their salesperson lies to you about the capability of the software. It is fraud when their tech denies the problems with their software.

It is either a weird coincidence or completely intentional that every time there is a newer version of Quickbooks or a yearly charge, I have a crashing issue. This has happened several times since 2014. I actually was forced to pay a one time 200.00 fee for this company to allow me to even open my company file. It seems a bit shady to me. This usually happens when there is an upgrade or you really need access to your own info like TAX SEASON. This is like holding your own sensitive company information hostage until you pay their fee. Is this what hackers do? Sounds like they are profiting from forcing you to use their tech services to me. Maybe if enough people complain they will get a clue or a class action lawsuit, whichever comes first.

I have used many software programs over the 25 years doing accounting, and this by far is the worse. I have never wanted to throw my computer out the window repeatedly (as every time I open it up) compared to any other software used. Whoever wrote it, must have either been drunk or had no clue of basics. It doesn't flow, doesn't give you control over what you're doing. I have lost countless hours of work with using the reconciliation section. I am better off doing it all manually. I tell my clients not to purchase QB online. I don't even know if there is a way to retract the data and put it in another QB format, as in QB 2017 program. The developers of this program has set back their product at least 15 years. It's so bad, I would almost think this was a scam of raising money for Quickbooks with no ability to recover the incalculable amount of money I have wasted by using this pathetic software.

This company is the most frustrating business I have ever had the displeasure of working with. I have used them for the last 10 years and am SICK and TIRED of their random, inefficient updates that change the system with no regard for the customer. For years I have run payroll on Thursday nights. Every single week!!! Then out of the blue they decided that Thursday nights at random between 7-11 PM they would lock down the payroll program for their weekly updates and NOT NOTIFY ANYONE. I never know when they are going to run their update. I never know how long it is going to take. And it continuously disrupts the process that I have developed for the last 9 years. They never notify of something so incredibly crucial and fundamental to why I use their business?!!?

I have Quickbooks small business. It comes with mileage tracking. This feature worked well for a year and a half then one day it started to randomly track trips every now and then, about one in 20. I called, but of course they do not support this product with customer service, only online. I chatted for what seemed like hours with a guy from India that really tried to help but the only solution he could come up with was, turn it off and then back on. Man... Why didn't I think about that? Well it did not work even when he told me to do it. This has been going on for several months now and no one at Intuit seems to care, I guess my 15 dollars a month is not worth the effort. If anyone has a better program for record keeping that also tracks miles, please let me know.

I was double charged for one transaction with Intuit. I was charged $141.17 for the original transaction. The transaction was made in error by a client so I immediately refunded/voided the transaction and then they again charged me $141.17 for the refund. Customer service (David #**) was horrible and refused to refund even half the amount. They referred to the Merchant Policy Agreement. However they would NOT tell me WHERE on the agreement the charge is told it would happen for refunds.

I opened my computer recently to find that my Quickbooks 2014 program would not open or run at all. I work on a MacBook Pro and have just upgraded to running macOS Sierra as my operating system. Briefly, after over an hour on the phone with Quickbooks customer service and a lot of run around and excuses that upshot is this: Quickbooks 2014 a program I have paid for in full that houses my company data will no longer run with macOS Sierra. In order to be able to use Quickbooks 2014 going forward on this computer, customer service management advises that the only way to do that is to purchase a new Quickbook license, 2016 is advised. They offer "promotions”.

I purchased a new mobile chip reader. Unfortunately the day it was delivered, it was left at the front door where someone promptly stole it. I called the company and they said I would have to pay for a new reader. It would of been nice to get a signature delivery.

Quick version. January 2017 I switched over to Online QB instead of the CD I was using for 17 years. I only want to write checks for my two companies. 3 weeks ago the USA customer service reinstalled 1,2,3 since then I got a virus and to do a reinstall called QB. 40 hours later back to step one. "What is your name please???" I feel like I was part of a sick joke. Somebody need to shut them down. Way too many issues for all us hard working people. If a customer has a question on a service in 1 minute I can help. Issue still not resolved **.

I wish I had read the reviews about QuickBooks self-employed before I signed up paying 10.88 per month for the last year. I was told to upgrade in order to be able to integrate into my Turbo Tax and found out after so much frustration and back and forth that there is no way to do it. The company did not help at all but just keeps sending useless emails.

This must be one of the worst companies when things go wrong with their self employed version of this online finance system. It is awful, it lags, has errors, shows incorrect information once calculate, duplicates anything that is uploaded. Do your research prior to using it. It's limited, awful experience. Do not waste your time, and believe me you will waste time and money if you go with this company.

After a year of inputting expenses, tracking miles, and invoicing through Quickbooks Self-Employed I find out that it does not integrate with TurboTax. You have to manually re-enter all of the information into TurboTax. I was told when I subscribed that it would integrate. What is the point of scanning in receipts and checks and invoices when there is no way to download that information? You may as well just make an excel spreadsheet. When trying to get support I was transferred several times from online chat, to QB online Support, to QBSE support, to TurboTax support and then back. They each claim to be separate departments, none of them will take responsibility or provide any sort of technical support. Do not use Intuit.

I just finished speaking with a manager with Quickbooks Online after some of our data disappeared from our online software. They confirmed for me that using Quickbooks Online is at my own risk. They offer no guarantees that the software is working correctly or that our data is safe. I confirmed with her a second time that this is the case. USERS BEWARE!!

I have been in the apparel and textile printing business for over 7 years. I have used many different credit card processing services including Intuit Quickbooks mobile processing. I have been using Intuit Quickbooks for over 15 years with all of my business. This year we decided to switch to Quickbooks online. They now have a service that you can use to have customers pay directly with a credit card or an ACH. They advertise it immediately when you first sign up. No mentions of any possible holds on funds or any review process. The whole registration took about 5 minutes and we were accepting credit cards and ACH's within 2 days after our bank account was verified.

The WORST. After signing up for the service, I had two clients pay several invoices via bank transfer. Each transaction sent me a confirmation that payment had been made and about 5-7 days later, I received a notice on every single one that they had been "unable to locate account." Both clients repaid each invoice (6 in total) a second time, and again I received confirmation. Again, a few days later I received notices that they were unable to locate account. Clients paid a THIRD time. (Thank goodness for their patience!) After over an hour on the phone with Intuit Support, they basically said there was nothing they could do nor could they cancel the third transactions while they were "pending" so that clients could pay by check or Venmo.

Upgraded to Quickbooks Pro 2017 and payroll taxes. One and a half months in can not update payroll taxes. Support says my Quickbook files are damaged and want 199 to repair and 400 for support services for one year and only one repair or 600 for support for three years. They want to extract my files and repair them then put them back in. Sounds a lot like other complaints on this site. Being held hostages for my own files.

I have been using QuickBooks Pro since 2000. I am currently using the 2015 version and on 2-20-2017 I created a local backup of my company data and performed the "upgrade" that QuickBooks kept bugging me to perform. I went to open my company file today (2-26-2017) and Quickbooks crashed with an "Unrecoverable Error". I tried restoring from my backup on 2-20 and it still crashed. I tried opening older files and it still crashed. I called support and talked to Sam **.

I've been using Quickbooks 2017 Pro for my business. I have a paid subscription which cost me $50/month. Recently I received a message saying there were issues with my company file. I recently upgrade to 2017 and was told (by Quickbooks) that this included some free support. Anyways, I called Quickbooks about the issues with the company file. The polite tech in Delhi shared my screen and had me run a 'rebuild'. Several error messages showed up. He informed me that the company file had issues and should be repaired. He informed me this would take about 4 days and would require a paid support plan. He proposed a $150US support plan for 1 week or strongly suggested the $600US plan for 3 months. I politely declined and said I wanted to do a bit more research.

I was told I would receive a refund check within 2 weeks. I mailed my CD by priority mail. Checking the tracking, it was received 2 days later. It is now 4+ weeks, no refund. When I called customer service, they hardly understood what I was talking about. They told me they had no record of my return. When I asked them to check tracking they said they had no record. I easily checked tracking, it was delivered to their facility in 2 days. I waited 30 minutes for a manager/supervisor, no one ever answered for 40 minutes. Finally after much more time, they will send me a refund in 2 more weeks!! What is up QuickBooks. Very very poor.

I am a small business who relied on Quickbooks for years. I did not need bells and whistles and promptly upgraded my Quickbooks through the years as I updated my computer and OS as needed. Here we are again, in the upgrade mode and I could not be more annoyed that Quickbooks would only offer me the same discount to purchase a new Quickbooks as if I didn't already own it. I even called to ask if they did an upgrade price and spoke to an advisor who obviously only could do what they do. Granted, I am just one, but how many other small business owners feel trapped as I do? If we own a key, then we should get an upgrade price. Period. FYI, I went with zipbooks.com. Goodbye Quickbooks.

My former accountant created a QBO Plus account for my books as part of her practice set-up. When we parted ways, she put me (left me?) on the QBO Plus product - twice the features and twice the price I need. Intuit/QBO will absolutely not a) downgrade the product for me - even though they know I did not choose it and b) will not allow manual imports from the QBO Plus accounts to the new one. They allow individual reports to be exported, which of course makes it relatively easy to set up - in Xero!

Our company upgraded to QuickBooks Desktop Pro 2017 when we purchased our new computer in December of 2016. Now we are unable to fax from QuickBooks. We uninstalled and reinstalled the printer, replaced the USB cable to the printer, brought the computer in to be checked to be told that the problem was with QuickBooks, and it usually is. In speaking to QuickBooks, I was told that there are corrupted files from the previous QuickBooks that had been duplicating over time and that our QuickBooks would be down 4-5 days to fix this or have to pay $250.00 plus tax to get it fixed in 4 hours.

This Company is only good for certain things, but the support and customer service is the WORST ever. I had a manager HANG UP on ME because she didn't feel like listening anymore. It took me 2.5 months to get setup on payroll. NO ONE helps you and no one is knowledgeable or helpful. NEVER do your payroll with this ** company. Stay away. I have been a bookkeeper for 10 years and this company is the worst.

I have been working with Quickbooks online for the past two years after 20 yrs with manual quickbooks which I had no problem using. Quickbooks online is the most complicated package I have ever used and I spend hours online chatting with agents trying to sort out the problems. This month is a nightmare as everything online has been changed due to a problem with the deposit system when you are paying more than one invoice at a time and all the money is sitting in undeposited funds and you cannot do anything to release them. After 3 days of telling me it was my problem finally yesterday they admitted quote, "Due to the not deposited transactions, this problem is an ongoing issue and our Product Engineers are already aware of the problem. This is scheduled to be fixed on their next product update V1702 release." Can you believe it. I am being paid to do my job and I can't do my work without this being fixed.

We have had Quickbooks and TABS3 integration using QB's Remote Data Sharing software for 2 years. Recently we were forced to upgrade from 2015 to 2016 and were assured we would not have problems. As of last Friday, I have talked with QB people 5 times, TABS several times and our own IT people and the gal who installed the programs and our first go to person. I have over 8 hours in 2 days on the phone. I cannot integrate TABS into QB, because the RDS client server is not talking to the RDS server software. I used to have access to integrate into QB. QB is not allowing me to integrate, even though the box is checked to always allow me to integrate. We have a QWC file, which is QB, but the support there says it's a TABS file, which it is not. I cannot open files, post money, add a cost, etc. because nothing goes over to QB. QB customer service is useless.

Quickbooks Pro 2015 fails on Excel 2016 Reports and 4K worse. When MS issued its latest office last year, I had a major slowdown and occasional failures on company reports saved to Excel. I just replaced my PC with a brand new 4K Laptop running the latest W10 and the QB displays, especially icons, are so tiny as to be unusable. I tried all the fixes in the forums and nothing has worked well.

I had a problem with my payroll LAST THURSDAY, it would only create 4 of the 26 paychecks. I called in and they told me there was problem with my file and they would have to upload it and repair it. That was LAST WEEK! It is now WEDNESDAY at noon and we still don't have it fixed. We were told not to work in the file because we would have to re-enter anything we did when (IF) we get our file back. In the meantime, they have uploaded it 3 times. Still no fix. I have called every phone number that I can to complain.

In May I had to purchase Quickbooks 2016 to keep my enhanced payroll. It has never worked right. Cannot get the tax forms needed. Just will not work. No help from customer service. They always want me to go online & my computer is not connected to the internet for various reasons, security being the biggest. Always could do invoices, account payable, account receivable, payroll & all tax forms needed via disk update from Quickbooks until I purchased the 2016 edition. It is terrible!!! Look for a simple program I can do offline that includes my payroll. Quickbooks just isn't doing it any longer. Customer service is a mess, usually someone I cannot understand.

Promises the world before you buy! I need highly customized invoices due to state and federal regulations associated with my business. An Intuit sales rep told me that it's NO PROBLEM! So I'm excited to buy and get moving on it, turns out there's only 5 different invoices to choose from and little customization is allowed. So, I spend 2.5 hours on the phone trying to figure out if I can get the correct invoice.

First off, if you are considering processing any transactions with this poor excuse of a company, STAY AWAY! Poor customer service, no follow up, and they steal your money! We processed 7, maybe 8 transactions with them and we have yet to see a dime! We stopped selling on eBay and opened a store on Shopify (great selling platform by the way), but we have yet to be paid a single dime from Intuit Quickbooks, they won't answer emails and we have gotten the runaround to release our funds of $1,706.51!!! State attorney is getting involved and I will make sure this company is shut down... PERIOD. They have taken from others! STAY AWAY!

We have a person working in our office who does some data entry and filing. I was training her to do our invoicing our clients and to receive payment from our clients. When she tried to do an invoice or receive a payment from one of our clients who is on our wholesale billing and that are online, we kept getting an error that she did not have access. After talking to support, they showed us how to give her access. Go into your team members and client access, check the box in front of the client. We did this only to find out that by giving her this access, she now had access to my client's books, not just ours, and she could make changes to our account. When I sold the online to my clients I assured them that their files were secure.

I have been using the product since 2008. Over that period of time, I have lost hundreds of hours of work. The software has numerous bugs. When you're entering data, if you do anything out of sequence the software will just erase all your data entry and you have to start over. Today I was entering vendor names and account numbers for imported Quickbooks data and I had entered about 25 vendor names and then came across a new vendor. I entered the new vendor name and hit tab and Quickbooks prompted me to "Quick Add" the new vendor name, which I clicked yes. Immediately Quickbooks added the vendor and wiped out all the data entry I had done on all the 25 previous entries.

WORST CUSTOMER SERVICE EVER!!! Got over promised by the QuickBooks salesperson. They told me was going to be easy to import my data from XERO, and made a HUGE MESS. I try to get in touch with them, numerous time, but they don't try to help you after you pay for your subscription. Strongly recommend to go to Xero. Much better service. And if you need help, easy to get someone from the support team. QuickBooks if you're going to promise a migration, do it right, or don't do it at all! Thanks for nothing.

I have been using QuickBooks since 1999. In the last 10 years or more Intuit has outsourced customer service to the Philippines. There you can talk to polite people who repeat everything you say and understand almost nothing. As I write this I am on my 3rd hold for 45 minutes. QB 2015 accountant stopped working at a workstation. The other workstations are fine. I have been verified as a pro advisor 3 times and transferred 4 times. The first tech diagnosed the problem as my data file manager on the workstation needs replacing. It is corrupt. Still waiting... Not really service at all!

This company is a rip off. For a glorified spreadsheet that does not even work as it should they should be held accountable. Things are miscalculated, timesheets do not work properly, sick time and vacation time do not accrue properly - massive headaches. Indian phone support is worse than incompetent and I do mean worse. I am continually searching for another solution and as soon as I find one I am gone from QB and after a year of this I am thinking I will not trust Intuit with Turbo Tax either. They truly SUCK.

I spent 40 minutes on the phone with 2 boys who I could barely understand. They made small talk while stalling for something... I don't know what. Then when the "product specialist" came on the line he kept repeating himself, asking me why I wanted to switch to the online version. Only after explaining it multiple times did he tell me that the monthly rate is 'per company' (I have 4) and the payroll service would increase significantly and I would have to enter all my payroll information manually. I cannot believe that this company survives in our current technological environment. There must be another software available, I will be shopping for sure.

THIS HAPPENED TODAY. So Quickbooks support is likely using a script for the hardsell of unnecessary Quickbooks support plans. My COO called Quickbooks support to ask "how do we void a paycheck". And was then asked to give access to his computer. Big mistake! The heavily Indian accented alleged Quickbooks support guy named "Andrew **" (Oh yeah, that's an Indian name. Not!) support tech then says, "oh, you have big problems. Your data is infracted and your log files are infracted." Really? So my COO calls me, and I then get my company tech support on a conference call. I have some tech savvy too and never heard this before. He repeated the same thing he told my COO and kept saying my "server was infracted or my network was infracted" but he could fix it for $399 one time fee or $499 for annual support subscription.

Last week I entered a bill once and it entered into QB Online twice. When I paid the bill it also paid it twice. I spent 2 hours on the phone with tech support. We did get the matter resolved but this is not the first time I had this happen. Today I went to pay another bill that was previously in the system. It was completely gone. Tech support suggested I just reenter the bill. That in itself is no big deal but losing data is. What other data may have been corrupted. Since I started using QB online I have spent over 40 hours with Tech Support fixing problems I did not cause. I would not use it but my accountant is in another city and it allows her to reconcile our account. I would say if you have a choice, do not use this product.

I wish I could give them 0!!! PLEASE!!! Do not use Intuit - Quickbooks Merchant account without reading this review first!!! When you sign up they are very friendly and the application process is really easy. As soon as you make your first transaction they will put your money on hold and make your life miserable!! They will ask you for a ton of papers in order to "investigate" before they believe you are entitled to YOUR MONEY. Since I did not have the luxury to wait until they finish their "investigation", I had to cancel the transaction and ask the customer for a different method of payment. I called Intuit to cancel this transaction and spoke to a lady who guided me through the process to reverse the transaction.

Intuit downloaded a link in my Quickbooks that promised QuickBooks Mobile Monthly, but when I signed up, didn't say that it only worked with Quickbooks Online, not Quickbooks Desktop versions until I was already signed up. I have spent 4 months now trying to get this canceled, and once again I have spent over an hour on the phone, getting transferred between departments, and have reached a final department that claims that they can cancel it. I will see next month I guess. I recommend not using anything that requires help from Intuit Customer support. As for me, I'm divesting myself of every software package or financial service that has an Intuit label on it. I don't have an Hour to waste every month trying to cancel a $10 item. This is the last in a series of calls attempting to cancel this service.

I have used Quickbooks Self Employed for almost two years, I could not be more disappointed with this product. The platform is unreliable. Unfortunately, all of my accounting and tax info is entered into the application, making it nearly impossible for me to quit the service until the end of the tax year. The application is supposed to import transactions from your credit card and/or bank and then allow you to characterize those transactions in order to capture all of your scheduled business expenses. The application is also designed to help you estimate your quarterly taxes.

Well, about a week ago my Quickbooks online account stopped allowing me to access from my work computer. I had a red exclamation next to the http: and it would not give me the area to sign on, although it did show the upgrade area for downloading the service on my computer. I called Quickbooks believing that since this is an online service, they would be able to get me back up and running. I was able to sign in from my home computer and my cell phone. So, the man who answered got me in a chat with him and signed onto my computer so he could see my screen. When he saw the red exclamation he proceeded to tell me that I would need a 3rd tier tech support and then he opened my notepad and typed in the cost. I immediately was angry. Why would I pay someone to get to my sign on page when I had done nothing to change my computer or do anything that would cause me not to be able to sign in.

We are a parent volunteer non-profit organization that has been set-up on Quickbooks for years. The treasurer position will transfer from person to person every year or two and Quickbooks is now telling us without calling the original treasurer who set up the program they cannot give us a validation code. Of course there is a possible workaround that can take a few days (or a week when you have a holiday coming up), but in the meantime I am unable to pay vendors or parents. This is not acceptable to an organization like ours that doesn't have a consistent laptop or person doing our books from year to year.

Quickbooks lost 6 months' worth of data. Spent 1.75 hours troubleshooting. The technician had no idea what he was doing. Problem is not solved. Asked to talk to a manager. He had no idea what he was doing. Tech support is in India. Nobody gives a crap or has a value of time and resources there. They reflect their cultural values onto the customer, in that, everybody is a number, nobody matters, nothing is urgent, and NOTHING effective will get done. Completely dysfunctional. Those people don't get it and they will NEVER get it. Quit sending tech support to 3rd world countries. It's cheap and completely ineffective.

In July 2016 I signed up to use Method, an app of Intuits Quickbooks online (QBO), to manage my carpet/tile cleaning business. Method, which is supposed to sync with QBO, updated their computer platform in mid-August which caused my customer data to be severely messed up once it synced with QBO. Invoices were missing names. Some had duplicate names. Some had duplicate mailing address, etc. It was 2 1/2-month nightmare trying to get the data straight as Method blamed QBO and QBO blamed method, neither taking responsibility for the error.

I build systems and servers. I have installed QB Pro 2015 and the Accountant version several times on my main invoicing system several times. Some update has slowed their software down to the point I am now looking for a viable replacement accounting package. My invoicing system is an Intel i7 Skylake 6700 system. Running WIN7 64 (other systems in my shop are running versions 8.1 and 10. All 64). 16GB RAM, etc. My processes running are set as about as minimum as I dare. I am also experiencing intermittent "... cannot print another program..., which is BS. There are no other programs running. It is getting so damn slow, I just have to sit and wait and wait. I have now had to write a quick batch file to clear our/rename QBPRINT, but most time I have to reboot either the system or the software.

I have been using Quickbooks since 2001. Mainly for writing checks and creating invoices. I upgraded to QB 2014 Premier Pro and started to use it for my real estate business which for me was a bad idea in the history of bad ideas! QB 2014 is not recommended for Windows 10 users! I hired two different pro advisers. The first one charged me $90 per hour and totally screwed up my Quickbooks which required a reinstall of the software! The second adviser gave me instructions on how to reconcile my bank balance and it's still not working and won't return my calls. I am going to use Excel 2016 from now on. I will advise all my Real Estate colleagues to stay away from this product! I have spent $500 for advisers for nothing!!! All is I have now is a hole in my wallet and have to do everything from scratch using Excel! In my opinion the only thing pro advisers are good at is grabbing your money!

I signed up to a subscription at $24.50 per month for Quickbooks Online Australia despite having read several negative reviews to test for myself. Numerous attempts to log on initially denied stating no account exists. I attempted with two emails as one no longer exists. No links online to cancel subscription therefore making this entire process a waste of time. Robert in Sales just said "sorry unable to help as there is nothing he could do." Sent several chat requests which I was then locked out to further contact. Sent an email as well as one to Facebook Messenger. As you can read, my vocabulary is basic & in point format as this is unproductive & certainly a waste of my precious time.

Payroll problems also - I had a payroll issue that they said I could not resolve it myself. They said my accountant had to resolve it and it created $300 in billable hours ON TOP of still paying a monthly fee.

I spent numerous hours today attempting to get my payroll subscription to work. I was given a "service key" that was invalid and customer service was unable to get it corrected. They also refused to refund my payment. I have a close friend that specializes in class action lawsuits and has won extremely large awards against major corporations. I will be contacting her this afternoon since I am certain that I am not the only one affected adversely by this company! BTW that the last person I spoke with who said his name was "Archie" admitted that it was a false name and that there were several others "named Archie". We will be subpoenaing the phone records to find out who I was speaking to.

We have used Quickbooks for mac for years now. The most current update for Quickbooks for MAC does not sync well with the new update for MAC. Quickbooks should be making sure that their updates sync well with any other system. At least once a day, when I'm processing invoices, the stupid Quickbooks system crashes on and I have to completely close Quickbooks and start all over again. Any information that I have processed in the morning is then gone and I have to start all over again.

I own a small auto repair business. We bought Quickbooks Pro desktop version because we were having some invoice issues with the online version. Upgraded to the desktop version, worked a lot better for 3 months. Then when it came to tax time, couldn't go back to see invoices more a month. Called support. After hrs of holding on the phone they concluded that we need to update to their support package for 300$ some dollars... they wouldn't tell me why their software was having issues. What a scam company. This software is less than 3 months old and no warranty, no support offered until we are on their service plan. Complete waste of money. We will be looking for a new software. SAVE YOURSELF THE HASSLE AND PLEASE STAY AWAY FROM THIS SCAM COMPANY!

Only one person could access the QB program and their computer opened in single-user mode. When that person switched to multi-user, no other users could access QB. Contacted QB support, the tech asked what version of Windows we were using then proceeded to tell me that QB Pro 2014 was not compatible. I told him we had been using it with Windows 10 for months. He tried to get me to upgrade and when I said no, he told me he could fix my issue for a 1-time fee of $300 because we don't have a service contract. I was able to reboot the server that held our QB and that fixed the problem. It was so unprofessional to have him try to upsell me instead of giving me support.

I've been using Quickbooks Premier Warehouse since January. At first, I was enthusiastic, coming from a too 'simple' accounting software (Simply Accounting). Quickbooks presents itself well. If you know a little about accounting, the software is built in a way that you won't be completely lost. But don't let its good looks fool you: Quickbooks 2016 was crashing so often at the beginning, that I ended up having a damaged company file with super slow performances. It's been 45 days, and their customer service (conveniently located offshore) is unable to fix it. They do claim that they will return the files within 48 hours... and yeah: even if it's their buggy software that damaged your file: you will have to purchase support... and it's not cheap! 300$!!!

I am a Mac user and recently upgraded operating systems - from El Capitan to OS Sierra. I use Quickbooks for my small business and check book - Mac 2014 - only 2 years old. Oops... Shouldn't have done that! Seems that (without warning), OS Sierra is not supported by Mac 2014. Keep in mind that one of the selling points for Quickbooks is guaranteed support for at least 3 years! Long story short - if I wanted to access any of my records, I had to purchase Mac 2016. Yes, they offered a 'special' and it 'only' cost me $149.99 but I feel that my personal information was held for ransom. I had NO choice. Not happy!! Now that I have my records back, I will be considering a change.

The idiot CSR after being explicitly asked to remove 1 entry from my account wiped out days worth of entries and work hours. Her response "I'm sorry." Felix the supervisor said the Quickbooks computers could not undo her royal ** up... Canceled the subscription and got all my money back EXCEPT FOR DAYS OF LOST HOURS SETTING UP MY ACCOUNT AND A YEAR'S WORTH OF DATA. ** unreal! McDonald's employees are smarter than the people they DO NOT train here.

I tried the budgeting upgrade of Quickbooks online with pro plus, it was sub-par so I went to downgrade and they will only let you export to Quickbooks desktop. I have hundreds of recurring transactions though that are auto-charge sales receipts that bill people for their website hosting and maintenance. These would not be exported, and therefore the only way I could downgrade is if I was prepared to manually recreate each of these hundreds of recurring transactions, which I can imagine I would have to call each customer for. So now Quickbooks will be taking an extra $27 a month from me for the rest of my life for features I have no interest in. They don't make it obvious when you upgrade that you will NEVER be able to downgrade, and they don't seem to think this is illegal. Taking $27 a month from someone against their will can't be legal.

This past year we have had several major issues with Quickbooks, most recently, a corrupt data file, which meant we, a international business, was unable to enter any new data into our file. Five business days later, still no resolution and can't get the tech working on my file to call the right ext to speak to me about it. Requested a call from the supervisor because the tech had left for the day, at 11am. Two and a half hours later, I started on yet another epic game of hot potato with their, wrongly named, customer support.

Last night I finished up working on my QuickBooks accounting entries. Today I returned to enter data and then after entering my password, QuickBooks wouldn't open. I call Support (India) and after the tech person connected to my desktop he indicated that the Company file was corrupt. I asked how that could be. He explained it was likely viruses. I haven't had any virus issues. I indicated that the software seemed unstable. He said the only option I had was to pay $499.99 for a one-year tech service. After exclaiming my complete displeasure, finally it seemed I had no choice.

In order to transfer/import my 2009 PRO to my new HP all in one w/ windows 10. I would have to purchase a new version of Quickbooks PRO 2016, Purchase Price $ I really did not have a problem with that, didn't like it too much but conceded that an upgrade might be good! Lo and behold the QB was not done with me! Upgrade could NOT be done, by me or Geek squad, or HP support! Because I would have to purchase additional support/protection plan from Quickbooks starting at $399 up to $2199 plans. In the meantime I could NOT access my own 2009 PRO any longer on new computer! I am now returning program.

Running a small business we started out with Quickbooks 18 years ago. We also used the payroll subscription which adds an annual fee on top of the Quickbooks software. It was well worth it. Last year when entering new customers we got an error message that we were "out of items". Bottom line is we had more customer files than Quickbooks Pro would allow. The only two options were to start a new company file with customers from that point on (which would now allow proper data compilations for reporting) or upgrade to Quickbooks Enterprise. I was talked into the Enterprise version by an Inuit advisor. BIG MISTAKE. While there are bells and whistles that I do not use and never will - the only advantage was the addition of "unlimited" items - customers and payroll subscription is included. It cost me $1200.00.

My company has been a QB user for years. Since the new required upgrade of 2016 we have had nothing but issues. The payment network no longer functions, its new replacement is horrible and is full of errors and when you call tech support they want to charge me for errors that they have created with their new and improved software. I totally understand the contract charge if we were at fault, however; the new version is riddled with problems. These problems seem to pop up at the time where billing and other "normal" things need to be handled or done and then we have to pay them to get access to our new improved upgraded features. It's time to look for another program with less "features" and better customer service.

I bought the hard disc version of QB for $250, Quickbook Pro 2015. This week my computer crashed and I could not get QB to re-install. I called and they said can only use for one year. QB 2015 no longer valid for installation in 2016. So they essentially require you to re-purchase each year, which is not disclosed anywhere on their sales material. To me, this is outright fraud. That was my first effort to "step up" to QB from a more simple system. For my small business, I am quitting QB and going to a different alternative. Look at all these terrible Quickbook experiences. How do they still have such a huge market share???

I never write reviews - but felt compelled in this case. I've been a Quickbooks business customer since Quickbooks first started, decades ago. It's a great program and getting better and better. However, many of their new features, some of which are required, don't always install properly and hence, require customer/tech support. That in itself is already a problem but not nearly as big of a problem as their notoriously bad customer service. After more than ten hours sharing my desktop with customer service, many phone calls, and several foibles by Quickbooks representative I have lost the ability to manage my business for almost a month now.

Quickbooks Pro Screw Job - Just got an email from them telling me my two year old software will not work with the latest Mac operating system upgrade and that my option is to pay them another $150 to upgrade. This is extortion! I am sick and tired of their lack of standing behind the product they sold me. They rely on doing this mid-year so you have no choice but to pay them or re-enter all the data from the current year in a new accounting program.

Every time Apple comes out with a new operating system, the version of Quickbooks for Mac that I have on my Mac stops working. Intuit claims they are improving their software to work with the latest Mac operating system. **!!! My version of Quickbooks Pro 2012 for Mac is just fine for me. I simply use it for a check register, to do invoicing, and keep track of expenses. Now that I have upgraded to MacOS Sierra, Quickbooks Pro 212 will not open. Intuit is FORCING ME, and every other owner of this version of the software, to "upgrade" to Quickbooks for Mac 2016. And, get this, the normal price is $299.95, but they are offering a "discounted" price of $199.95. How do these dirtbags get away with this, year after year after year?

I recently upgraded my Quickbooks from 2008 to 2016 and the new program would not read in the 2008 company file even though their customer service said it would. Do not trust this company. After sending them my company file for them to upgrade, I never heard back from them. I finally fixed it myself by downloading bootleg copies of QB 2010 and 2013 then sequentially upgrading the company file from 08 to 10 to 13 and the next until I got to 2016. 2016 is unbelievably buggy. I really wish that I had stayed with 2008, it was rock solid. The company keeps trying to sell me service plans so they can tell me how to work around their program bugs. I am not going to Pay Them so that I can help them debug their program.