Intuit Quickbooks Reviews

My account was hacked, bank routing info was changed and I was never notified. Over a 5 day period, $120,000 worth of fraudulent transactions were processed. Additionally $10,650 of legit transactions were intercepted. I notified Quickbooks and urged them to suspend my account. Instead they told me if you bought new software for $741.99 my problem would be fixed. Well they were not. Quickbooks has now billed me $86,439 for the fraudulent transactions and told me I will never get the $10,650 of legitimate transactions.

Quickbooks GoPayment took my money and never gave it back and I lost my business because of it. I am forming a class action lawsuit because this has happened to over 500 businesses and it needs to be exposed for the fraud that it is. You just can't take consumers' money and businesses and not have consequences. Please email ** to join. I will be sending out a link to the lawsuit and other information as it becomes available. Thank you.

I've been a QuickBooks Pro Subscriber since 1996. This last May I shut my business down, I stopped using my quick books until this last month when I needed to make an accountants copy for year end taxes. I go to open my account, and there is no company data. I used QB/ Intuit online backup, so I I called QBs for my back up. QBs informs me my subscription is expired, i respond by asking why was I not informed by email as in the past? No answer, but for $299.99 I can get the latest QBs Pro. I explain I just need the copy of my account for year end taxes. Representative says, "Yes we can do that for 299.99". That's what kind of company Intuit is.

I purchased Quickbooks for Mac 2014 in September 2014, and here it is only November 2015 and the software crashes constantly and is no longer compatible. Quickbooks only solution is that I must buy Quickbooks 2016. I requested a refund and was told refunds are only available in the first 60 days. I get the 60 day trial period thing but I think Quickbooks should be maintaining and updating their software. People buy new versions for new features and improvements - not because Quickbooks can't keep up. If I knew I'd need to buy new software every two years to continue using it (at this price), I would never have started using it in the first place.

I wanted to get a service for online payment to make it easier for my out of state customers to pay their invoices. I had to upgrade my QuickBooks to be able to do this. I spent the $200+ to do this. Figured it would pay for itself in the long run and allow me faster access to my funds. One of my clients processed a payment. The payment posted to my clients account 1 business day after the payment was made. Three days later QuickBooks sent me an email saying suspicious activity has occurred on my account. That suspicious activity was the payment. They now have held the funds for 10 days. I have spoken to 3 agents and they all tell me something different.

QUICKBOOKS/INTUIT CUSTOMERS BEWARE!!! Our company just experienced something that I think everyone considering using or currently using should know. We have been processing credit cards through QB/Intuit and found that the deposits were not showing in my bank account. Upon investigation, I found that someone had fraudulently got into my QB/Intuit account and changed the bank information to reflect their bank information thus accepting all of my deposits into their account.

I just got off the phone with Quickbooks regarding an event that occurred during the last 24 hours which effectively will shut down our company. Our company relies on QB Online to run our retail business. Our account mysteriously disappeared and QB tells us that it will take up to 10 days to restore the company? How can this be? No one has access to our company login information, and that is me. I didn't change any settings, but when I attempted to log in this morning, the company was not there. Phone support is useless since anything other than rudimentary issues must be dealt with via an online chat to the tier 2 support. Mind you, it's QB's support team that doesn't have phone access to their own level 2 support. Absolutely, an impossible solution.

QBOnline has implemented their new security and it doesn't work very well. I am basically unable to access my clients for 12-24 hours while they process and update security on my password and login. This is ridiculous and my clients expect to be provided service quickly. Furthermore, their security software only works with some email - doesn't work with TimeWarnerCable because, per the customer service rep, TWC email was hacked and is considered insecure by QBO. You also have to provide QBO your personal data, i.e. driver's license, government issued ID or passport before they will allow you to use the software subscription that you are charged $40/month. Unlike the QBO's sales rep's pitch, there is no 24-hour support.

I have been locked out of Intuit and Payroll online for the last 4 days. Been in a telephone with "customer services" for at least 2 hours every one of the 4 days, gave me all kind of excuses for what I cannot access the account. Today I was told I need to have a new e-mail address (not from Time Warner because they do not support anymore Time Warner), beside that I had to send all my information and a copy of my driver license (by the way according with them I could not access yesterday the account because my DL was expired, even that I renewed it 8 months ago).

I recently changed my email address; I changed it in all my customer settings in Quickbooks. So this week Quickbooks decided to add new security and they do not recognize my new password so now I am completely locked out of Quickbooks. I spent over 2 hours on the phone with customer support but they could not get me into online Quickbooks. I lost a year's worth of accounting records. I do not recommend this software and the customer service is a joke.

Been using QB online for at least a decade. Never really thrilled about it, but it did enough to keep my business accounting going. Within the past year they so-called improved it and basically deleted some functionality that I used daily. Nevertheless, did not want to go thru the effort to download the data, which I understand does not translate well to the desktop version. In the past couple months they have been so-called improving their security. This means that I am routinely unable to access the account online and then spend hours on the phone with absolutely no help. The customer service people are not able to help and some are downright rude. Talk about their policies etc, when all I need to do is some accounting work. They are now causing me to lose money and am still currently unable to get into the account. As soon as I can get in, I will be terminating this horrible service and doing the many days of getting the desktop version up to speed. The online QB is currently a disaster. DO NOT SIGN UP.

This is the worst experience we have had in 20 yrs in business: Our Point of Sale hardware/software package from Intuit has been working fine, then Intuit decided to hand over their credit card processing side to PIVOTAL. That was the end of our smooth operations. Credit cards would be refused for a couple hours at a time, then start working, randomly. This has happened every day. We are losing sales, customer confidence, brand strength, etc. and we have no recourse.

I have several clients that I help with their small business need including helping them with QuickBooks. One client was having problems with his computer's graphics and hard drive so we got a new computer. He had started with QuickBooks 2011 and had updated to 2014 by a download and had no disks for the 2014 upgrade. To get QuickBooks 2014 installed on the new computer we had to call the Intuit technical support.

I purchased QuickBooks Intuit for our business that just started up. We were happy with everything it offered. Now it does not deposit my funds directly to my bank on time and I've been flagged because we are making more than $5000 a month. Annoyed!

Bought Quickbooks for Mac in the States... It won't register online (I live in the Czech Republic but whatever). The international phone number does not work. The 1 800 number which costs me money has me on hold for god knows how long... The website makes you create an account, which out of frustration I just did.. to find an answer. How can I register this program on my latest Mac? The website does not help and searching Google only brings you to this page... Pretty frustrated. I plugged in the license number etc and popped up that I must call... Something that is not working so far... and expensive.

I contacted Quickbooks Sales to compare pricing of two products that I have purchased. I was misinformed as to being able to save money by purchasing the desktop version. Casey ** stated that she could not help being that she could not make a sale off of me. Refused to answer further questions. When I asked to speak to a supervisor she state they were out of the country and disconnected the call.

Hello, I only used QuickBooks one time. At that time my employer used it so it was mandatory. The program functioned fine and I had no additional issues or concerns with the product. I would be open to using the program on the future.

I have been with Intuit for a few years to receive payments from my customers via mobile app on cell phone. I had used it one time in January of 2015 for the entire year to date. Somehow along the way around May I got a letter of owing for a charge back. I dismissed it at first thinking it was spam mail. Then more came my way and I eventually went to my bank account. To my surprise Intuit had pending ACH/check withdrawals in amounts at $1000 each pending to pull from my account. I called my bank and stopped them. Then I called Intuit and we straightened it all out. We found that someone had hacked my account and stole money from I believe either a customer or someone else using my data. They said I was safe to continue to use their product which I immediately responded with "no way in hell, I demand this account be closed".

I have been working with Quickbooks since 2008 and this version is the worst of all. I am a bookkeeper and handle a lot of clients. First of all it crashes all the time. The new "bank feed" is a nightmare. If you use tab to move between fields and you have an already matched transaction, it is deleted, so you have to enter it again. When you have to enter many transactions for many clients, that is really annoying. Everything requires more steps to do it, than previous versions. You can't copy and paste some information which is bothersome. You have to set up basic things every time you open the books, like viewa open windows list. When you open your vendor's list the name has just 3 characters and you have to expand the field every single time. Totally hate it and wish I could go back to previous version. It is a shame that majority of clients use QB and I have to stick to it.

Customer Service is getting really bad. I use QBs to process our credit card payment for invoices and they called to say there was a problem. I called them back to find out what the problem was and they said they were concerned because we were having invoices paid with credit cards. I asked why and they just said "Well you have to prove to us that we sold something" and they wanted a detailed invoice before they would consider putting the money in our account. I told them they already charged us for processing the transaction and they said they will charge us regardless.

I had a client provide feedback on an estimate that I generated for them through Quickbooks saying that the estimate was unclear. Specifically, they said several line items seemed to have incomplete descriptions. When I opened the estimate and reviewed it line by line, it showed each line item had a complete description. Thinking maybe there was a problem on the client's end, I resent it as a PDF. When the client replied that the problem with truncated description was not resolved, we agreed that I would print out the estimate and send it USPS.

It took me 1.5 hours with a Quickbooks customer service agent to figure out why my credit card transactions are not mapping correctly when they are being downloaded into Quickbooks and they are coming all out as expenses and the deposits are coming through as expenses as well. The agent on the line with me understands the issue but says it will take hours on the phone to escalate the issue to try and get it fixed. I, of course, don't have hours to spend on the phone and don't understand how a company can have a broken product and require their customers to spend hours on the phone to fix it. I want Quickbooks online to work correctly without spending hours on the phone. And I want someone - a human being - to be accountable to getting it fixed and then let me know once it is fixed. I'm very unhappy with Intuit and Quickbooks right now.

I recently downloaded Quickbooks Self Employed for Mac and all hell broke loose on my computer. Not only could I not get into my account or get any kind of help from Intuit either by phone or email, I was hacked by 4 different people! Malware and spyware were installed on my computer. I have cancelled my credit cards, frozen my accounts and done all I know to do to prevent identity theft - which may have happened anyway. I also want to pass on something important I learned.

Our POS System was hacked and the hacker used it to process fraudulent credit card charges. They changed the email and bank account so the deposits went into someone else's bank account. Now Intuit says we owe $38,000 in fraudulent charges even though we did nothing wrong. They say they "don't undertake any liability" for fraudulent charges. It's been a nightmare - hours and hours on the phone talking to different people each time. Hours on hold while one department tried to reach another department. I'm about to hire a lawyer.

Warning: Conversion from Quickbooks Windows Pro Vista to Mac. I converted to Quickbooks 2015 for Mac in April. All of my payroll entries were no longer in their various accounts (Federal, State, Unemployment, etc.), but in one account under "Payroll Other." It took me weeks and long hours with Intuit and Mac Payroll to get these numbers into their proper accounts. I am very surprised that Quickbooks 2015 for Mac was released into the market with this major glitch. If you are considering converting to Quickbooks 2015 for Mac, contact Intuit (800-446-8848) prior to your conversion.

I have used (unfortunately) and suffered through about 12 years of being a Quickbooks Pro customer. I have had so many problems with this software, but feel stuck as it is the only software that I know for my small business. Does anyone out there have a recommendation for another service? Intuit's Quickbooks' customer service is a machine and is hopeless. The software forces the user to upgrade annually and the upgrades always involve horrific experiences (as I am experiencing today) of losing earlier entered data... So, the user has to continue to manually enter old data that had already been entered into Quickbooks. I hate this product. I am a very optimistic, happy and positive person. However, Quickbooks makes me one of the more disenchanted persons in the world. I highly recommend that you stay far away from this product.

I signed up last month so that clients have an option of initiating payment to me when I email the invoice from QBOnline. The first payment was no problem. The second payment I received the standard email that the payment was received and will be deposited to my account in 2-3 days. At 9:36PM following the third day and on a Friday, I get an email that they will not deposit until I give them all kinds of info on my customer and what she purchased from me. I am livid.

I have spent the last 2 weeks and countless hours on the phone in frustrating conversations with QB representatives who understand precious little about the product they represent. And all I wanted to do was renew the annual subscription to QB payroll (which increases $30-$40 per year!!). First, the icon on my PC would not let me update credit card info.... still unresolved. I then called and a rep. sold me a subscription to QB Pro Plus; a 24/7 tech support program instead of renewing the payroll subscription I requested. She told me my subscription went from $399.99 to 199.99. When I asked why I was told it was a promotion. OK. I thought I had renewed my payroll, saved money and the problem was resolved. Wrong. Payroll was cancelled.

My company used Intuit Merchant Services for 11-years until August 2015. We do about $100k a year with them, so not a ton of CC processing. However it is still enough to generate 5-10 calls per week from their competitors trying to steal our business, but we remained loyal to them regardless of lower fee options. In July 2015 we had a customer contact us letting us know they were charged twice for the same service. We reviewed our QB and could find no evidence of this so we checked our bank account and found that there were two identical payments received from Intuit (among a lot of other payments that day).

I applied for and received a credit card swiped to make transactions for work. When requesting this service I understood that I would pay a variable fee for every transaction separately depending on the type of card and whether it was manually entered or swiped, as Visa, MasterCard, Discover, etc. carry various fee rates. The fee would be applied when the transaction took place. For those who do a larger volume of business, there are plans where you can elect to pay a monthly fee to reduce your transaction fee. I did not want a plan as such, being that I didn't know my business volume or need for a card swiper. I used this service in May 2014 for a total of 11 transactions. Then again for 1 in September. For May 2014, I was charged a total with the 11 transactions of $24.16 in fees which were fine because I had agreed to that service charge scale.

Intuit charged me $251.00 in June and I did not know what the charge was for so I called them on 7/20/2015 and spoke with May. She said the charge was for a limited payroll subscription. I usually used their unlimited payroll subscription but she told me I could have up to 10 employees and that every month I would be charge for each person a payroll a fee of $2.00 for each person per month. I told her that sounded good since the unlimited plan was well over $500.00 per year.

Intuit Quickbooks --- Risk Management, aka **. As a small business, I pride myself and our company with the work we do. A small part of that is customer service and we take that seriously. I try to work every issue and exhaust every resource for our customers. We do the best we can. This is why we have an A+ rating with the BBB. On the other hand, your company, which touts itself to be small business advocates, does not seem to value small businesses like mine. My advice to other business owners: RUN away from these people. Your money is not secure. They can and will hold your money INDEFINITELY citing fine print agreements that they buried so deep, you'd need a team of lawyers to find it. I'm sure there are several of honest businesses like mine, chained by this greedy people.They will put you through unnecessary hoops and tie your hands because they care only about their money.

Although every associate I spoke to was kind and courteous, they are all clearly clueless and reading from a script. I have spent no less than 10 hours on the phone with technical support to resolve an issue only to be given the ultimate answer that they don't know why I have this glitch and there's nothing further they can do for me unless I'm willing to give them my QuickBooks file for a week for further examination. As my job consists solely of work in QuickBooks, I'm doubting my employer is willing to pay me to sit for a week as they "look further into the issue" without any promise of resolution. I have been working on QuickBooks for 15 years now and rarely have an occasion to call them. In fact, I avoid it at all costs as my time is worth more than their sorry excuse for problem resolution. In the handful of times I have had to call, not a single issue was ever resolved in a single phone call. This department is a joke!

Let me start by saying that everyone I've spoken to has been very kind and attempts to be helpful. However, over 4-5 phone calls (I've lost count) and at LEAST 5 hours on the phone my issue is still not resolved. I needed some past payroll data uploaded for me by the payroll service team, as the online system wasn't allowing me to do it myself due to tax payments that have been made. Here's a short summary of all that happened: Email I sent was forwarded to wrong department. Email I sent was lost. Email I sent was deleted. They don't take notes on the phone calls because each time I call in I have to start the entire story over. They people I speak to don't have basic payroll knowledge. They can't talk by phone to other departments, have to instead do an online chat (so me explaining to the person I'm speaking to, then them chatting while I have to stay on the phone on hold). I could literally go on and on and on.

I spent over 16 hours this past week talking to 11 different Quickbooks Support representatives in an effort to get my Quicken Home and Business data converted to Quickbooks Essentials Online. To summarize this long and horrible experience, I was given the wrong information by two reps, directed to the wrong download site by another rep, and couldn't understand one rep because they clearly from a foreign country and spoke very broken English. The first five attempts to convert my data failed each time and on the sixth attempt the data was transferred but resulted in all my vendors and transactions being corrupted and/or wrongly categorized.

I have been using QBOL for several months. In May of this year I reported to Intuit that the bill payment mechanism was not working correctly. When I pay a bill it is recorded in the Bank Register as being paid on the previous day. This regularly means the bill was paid before it was issued and often paid on a day when my business was closed. The only way around this is to manually adjust the date after the payment has been made. Not only is this inconvenient it also causes a lot of extra work.

I'm furious with Quickbooks. I bought Quickbooks for Mac. Big mistake. After 8 grueling hours training to set it up, my instructor said Quickbooks and Macs are not very compatible. So I had to buy Quickbooks for Windows and hire someone with a PC to do my books costing me $1000s. I called Quickbooks for a $300 refund for my Quickbooks for Mac but they said no since it's been over 60 days. Greedy company. Bad customer service. It sucks feeling ripped off. I'm angry enough to give them the crappy review they deserve. I'm a small business owner. They made their damn $600. They should of given me my $300 refund. I bought the wrong product, can't use it then bought the right product. So pissed I can't sleep.

Quickbooks has recently removed support for my Quickbooks 2012 version software and so I am forced to upgrade after just 3 years of use. Not only this, but their upgrade link provides only an option to upgrade to the online version with expensive monthly charges for services that I don't need. If they treat me like this now how will they treat me as a customer for whom they control my data online in the future. I do not like nor trust a company who so heavy handedly pushed users to adopt a service model that only serves them and their interests. Maybe Intuit has gotten too close to the banking industry and picked up some of their bad habits in relation to customer service vs. control and profits. I am looking for a new vendor who will treat me more like a customer...

My business uses QuickBooks for payroll, shipping, accounts payable, accounts receivable and inventory. We are still using Premier 2012 which is no longer supported. Today a message on my server required me to verify my account with Intuit to open QuickBooks. Once the simple verification was done a message said I could continue to use QB. However, now my computers are corrupted and I cannot use the program. I can log on as Admin but no other computer will open. Intuit will not provide assistance for this version and suggested I upgrade. I believe Intuit corrupted my files to require the update. I stayed on hold for 15 minutes to speak with a supervisor and was cut off. My business cannot operate without QB.

We have been using QB online. Have loved it up to this point. BUT totally hate it now. We got it so that we could get payment online safe, secure and easy. Well, someone hacked our merchant account. They took payments from 2 invoices and transferred into their accounts. My husband and I have been on the phone for MONTHS, HOURS AND HOURS at a time being transferred all over the place with absolutely NO HELP. My Quickbooks online has not been working for over a month now. I can't get help. I can't reconcile. It's one of the worst experiences I have ever had. They have basically told us it's OUR PROBLEM. Our money is gone. BEWARE, we are going to the desktop version.

Quickbooks have you slaved to their system. You sign up, work at learning the online software, get it down and all is good. Then out of the blue, when you are on the last day of the month doing payroll, you attempt to print and SURPRISE, they have changed the system. You are a small, small business working late at night because you have to work another full time job to support this business. So before when you signed up, 24 hours support, now, no more, it is closed. No online email either... so now you have to take off your job to call them about this change that is delaying you paying your employees. They have no clue and don't care. They should have to pay you for their imposing cost to your company. Anyone there for a class action suit?

Quickbooks 2015 Premier is the worst Quickbooks yet. I have used Quickbooks for over 16 years with few issues but after being forced to upgrade from 2012 Pro (which worked just fine) and getting to pay $1106 to UPGRADE to nothing but headaches and poor tech support. The merchant services have been a complete disaster and will not sync and you then get to manually record each transaction. On top of all of that you can call tech support, to wait on hold, to speak to someone that can barely speak English only to transfer you to someone else that cannot speak proper English. Let's just say I am not happy and WOULD NOT RECOMMEND QUICKBOOKS.

Every single time I upgrade, switch, need help... HOURS with being moved around or put on hold for 100 times (each time 15-20 minutes). We currently are on hold (for the 100th time) and have been pushed around with different problem solving ideas since 12:30 PM; just over 7 hours. THE WORST.

On July 22, 2015 I purchased Quickbooks Pro 2015 directly from Intuit. I chatted with them first to make sure it would cover my needs like my very old version 3.1. We wanted a new version that we could email out invoices to our customers. The problem is (it has no provision on our vendor list to create a purchase order). This is a mandatory process at our company. Lots of our vendors will not even fill our orders without one. When you go to Intuit's website and look at the features for Quickbooks Pro 2015 it states (it will create purchase orders). As it stands it is totally worthless to us at this time.

I have been using QuickBooks and Quickbooks Pro for over fifteen years for our business, paying for upgrades whenever the current version was no longer compatible with my Windows version. My last upgrade was QuickBooks Pro 2010. I tried to re-install it today only to find out that the license has "expired" and I could no longer use it. My options were to either upgrade to a cloud type program for $299 or pay $399 for the regular version! I am extremely angry that I am forced to pay such a ridiculous price for a product I purchased in good faith five years ago! Nowhere was it mentioned that the license would expire in three years! I feel this is a calculated move to increase the company's profits with no regard for its customers.

They will not credit my account for the lost use. I paid for a year of service and I've been keeping a check register on a spreadsheet. I would NEVER purchase this again.

On Monday, July 13th, 2015 I was helping out a local business with a Quickbooks problem they were having. I was unable to do anything with the corrupt file so we proceeded to call the Intuit Support Department to see if they could fix the file. Note that Intuit's support department is based in India of course. The first thing they did was remote into the PC to see what was going on. They said in order to help us out because we didn't have a support plan it would cost us $399 for One Time Fix or $499 for a 6 month support plan. They did offer us a year plan but we didn't go for it. We decided to go for the 6 month plan for obvious financial reasons seeing the cost. After paying the invoice online and getting a customer number they began to do their work. I explained to them which file it was and supposedly they uploaded it to their systems.

I use Pro 2015 and have nothing but trouble with my 2 bank accounts duplicating entries. I can't make the one account active without making it a sub account. Can someone tell me how to set up 2 separate checking accounts with bank feeds for each?

We were forced to upgrade to QuickBooks Premier 2015 or face losing our ability to accept credit card payments from clients online. We've had QuickBooks ever since the product was introduced and had the 2013 version, which worked well. From the minute we upgraded, we've had nothing but problems and errors. Our clients are angry because the "better" invoicing system is terrible and doesn't allow batch payments (if a customer has multiple invoices to pay) or the ability for them to view the open invoices on their account online (as they could before). Credit card payments no longer download correctly from the Intuit merchant account and don't match to invoices that a customer has used an Intuit link to pay. If the payment downloads at all, it has to be manually applied. It is a tedious and time-consuming process compared to the 2013 version.

Every year around July, QB disables a feature that I have. Last year it was part of my payroll service, and I called and was told I had to pay to upgrade to 2015. This year, they disabled my ability to assign a class to my expenses. I called, of course I had to pay because my service agreement had run out and for $189 they would fix it and of course upgrade me to 2016. I have the desktop version. I don't understand how they can get away with this. I get so mad because they force me to upgrade and I don't want to.

Beware to all consumers! Do not ever conduct business with this company! They owe me over $10,000.00 that my customers sent to me, but never was deposited into my account. I have reached out to them numerous times via email/phones calls over the past month, but they refuse to respond. I now have no other recourse but to have my attorney file a CIVIL suit against this company. Again, my warning to you. Do not conduct business with this company! I don't want anyone to go through what I am going through!!!

I can't even hear myself think while talking to someone in India; there are what sounds like hundreds of other conversations going on right in the same cubicle. I repeat myself, and they don't even hear what I'm saying and only to tell me in the end to contact my bank, and it must be their fault. It's not! I can log in the other accounts but QB won't accept this particular one. Arg. Frustrating.

We've been in business for 15 years and have only ever used QuickBooks Pro (desktop) and QuickBooks Assisted Payroll. We're switching to QBO now for a number of reasons and while all the people in the help department I've spoken to have been wonderful (and I have spoken to a lot...), it has been one step forward, three steps back every step of the way. Why should it be so much work to switch from QuickBooks Assisted Payroll to QuickBooks Full Service Payroll, their product for the online version? Why should I have to enter each payroll deduction for each employee for each payroll -- they have all of these figures!

This is absolutely the worst accounting program that I have had the misfortune to use! It allows for checks to be back dated (illegal) and post-dated. It takes FOREVER to boot up and I have to login and end the program at least three times daily before I can actually successfully login and access the software; that wastes a minimum of a half hour daily! The balance sheets do not always balance, particularly if adjusting entries are made within 20 minutes of running the report. Truly an abysmal system! Do not buy QuickBooks!!!

I signed up for 4 business accounts with Quickbooks and was quoted a price. When the invoice was emailed to me it was different than quoted. I asked for a manager to listen to the conversation. I also asked for an email address and a customer service phone number. I have spent the last hour looking for a customer service email address or phone number on their website. I also asked the inbound sales manager. He would give me his personal cell number but would not give me the companies email address nor phone number. Nonexistence. You have to wonder about a mega company that would not give me either.

I have been using QB Online for over 7 months now. I had a problem logging in and come to find out someone had hacked my account and changed the email and password. Now they can't change it or tell me how it got changed or fix the problem. DON'T USE THIS ACCOUNTING system. There is no accountability or anyone that resolve difficult issues. I spent over 3 hours on the phone with absolutely no resolution. And when asking for a supervisor waited over 1 hour to talk with someone who could not help!!! Now I am stuck, no way to connect to my account, no way to fix the issue!

The problem is that Quickbooks will not print checks from envelope center feed on printer. I have spend hours with tech support on this matter. With promises of looking into and will get back to you. There are other problems with the quickbooks pro but this one is one that really bugs me because of the sloppy job that the print command does on checks.

With high hopes, I downloaded the Quickbooks Online to replace the desktop version and to add versatility to the acquisition of data from various online sources. After about 15 years with the Desktop version, I've been happy with the payroll functions and all the checkbook sorting of data, etc. The first thing I learned after the download of the online version was that it wouldn't transfer any payroll information to allow the continued payments to my employees. This failure was in spite of the register showing years of payments to all employees. I tried to create a new payroll system that allowed the payments with all the proper deductions and found it to be virtually impossible to get the proper data into the system. Every time I entered some data, a box popped up asking for more information. With more information, another box popped up asking for more yet.

I purchased QuickBooks Premier Accountant Version 2014 around September 2014 because I was told by a QuickBooks representative that in order for me to use the bank feed link I needed to upgrade to a newer version of their software. The version I had was QuickBooks Pro 2008. For this reason, I purchased a newer version of QuickBooks. I noticed that when I did the "bank feed" feature, there were random duplicates that showed up in my company books. The other strange happening was no matter how much I reconciled and re-reconciled I kept getting the message that the latest reconciliation was October 2014 which was incorrect, but no matter how many times I have redone this, I continue to get the same message. I am now at the point of completely starting over from 13 months ago. I've spend countless hours, actually days on trying to get this corrected and am beyond frustrated.

I ordered QB 2015 on June 20. I received a verification email of a charge for 245.15. The next day there was an additional charge of $217.95. I called to have it reversed and another charge of $27.20 was posted to my account. I have been on the phone for 1 hour and a half being transferred and disconnected.

First, let me say, like many, I have been a LOYAL customer for many years. A few months ago, I had cancelled the payroll service over the phone with one of Intuit's many foreign customer representatives. Now, two months later, I find they have been charging me a monthly fee! I called them and again I was connected with someone who did not speak English very well. She said that I had never cancelled the service. She said she could see the day I called but there were no notes to cancel the service. In the end, I got her to refund only one of the charges. I did not want to waste any more of my time on this so I accepted the loss of one payment. I do not recommend this company or their services. I will be looking for a completely new accounting software and services.

I will try to be succinct in an otherwise long and drawn out negative experience with Intuit QB support and in particular the Tech support at "level 3" that is actually a company that is outsourced by Intuit by the name of "Attune" (http://QuickBooksattune.com/). One of their employees fraudulently sold us the Intuit Enterprise system. I am not sure of the involvement of the QB support team, but do know that when you email the QB support team via ICU_status@intuit.com the "Attune" tech support often were the ones to respond. The below situation remains unresolved after almost 3 weeks of Intuit support and their 3rd party "level 3" techs unsuccessfully being able to completely remedy the situation but most disappointing was that their 3rd party "level 3" techs sold us the Enterprise system illegally - as it was already registered to a medical company, not our company.

We were forced to upgrade from 2012 QB to 2015 QB... It took at least 10 hours plus hiring a professional IT person to get my running again. QB technical support was totally useless and now after 18 days we are finding out more things that don't work with the 2015QB... Forcing us to sign up to be a merchant... I believe there should be a Class action Lawsuit against Intuit for the mess cause by the upgrade...

I signed up today for a new online account. Provided my company details, bank details and company logo. The site confirmed the account. I have produced 3 invoices. Have taken a screenshot but on closing and reopening the account my email is unrecognised and I do not have a registration email with user details. Support online is down and I am concerned as to how I access my personal details. Very angry!

After months of sending in bug reports about this problem, I am ready to find another program. I have used QB for years. After trying to start QB, it won't open, then it says "error, a copy is already opened," when I only clicked it once.

Our company has used Quickbooks for a few years and were forced to upgrade to 2015 for payroll services. Upon doing this sales tax reports no longer worked. They have had my file for a month and still will not give me a time of fix. It has been 6 months since this new software came out and it is June and still no fix. BEWARE of customer service if you have any problem. You won't get it! I would think 6 months to have a fully functioning software program would be sufficient time. DO NOT BUY/UPGRADE.

After receiving a notice stating "Our records show that you are using QuickBooks for Mac 2012. We want to make sure you're aware that after May 31, 2015, you'll no longer be able to access Online Banking or Live Technical Support and other QuickBooks Services with your QuickBooks 2012 software" I purchased the 2015 upgrade March 19. Nothing but trouble. We run several companies on our Quickbooks and all of them are having the same problem. Pay Bills bank balance and the Trial Balance bank balance stopped match every so often. Also, the short cut bar for reports changes on its own.

Before purchasing Intuit Point of Sale software I was told it was compatible with windows 8. IT IS NOT!!! The system tries to go out and find a file that does not exist and it crashes the system several times a day. After dealing with their support department for several months and thousands in lost sales I was forced to go buy windows 7 software in order to be able to use their POS system. This company needs to held accountable for false advertising and the millions of dollars in lost sales that it has caused!!!

I was told I had to subscribe to the new version of Payroll to continue, and so I did, and today I can't even figure out how to pay my liabilities. It's telling me I have to enter all paychecks paid to all my employees this calendar year. Are you kidding me? Now I have to pay to go to my accountant to help me get this squared away. I am so mad about this. Why can't they leave well enough alone? I would gladly pay but want my old version back...NOW!

i am using QB since 2002, am ok with its desktop. But Quickbooks online makes me very crazy. Whenever you're using YTD for payroll the information shows in employment cost but not entered in profit and loss account. I talked about two hours but nobody gave me a reasonable. The interesting thing is that they accessed to my account and deleted the historical cheques without any permission. It means we can not trust QB because they may change the information.

I'm very new to using Quickbooks, so I need help and guidance along the way, so I purchased the 90 days of support. Every time I call Quickbooks' support number, they do not understand what my questions are and they repeatedly put me on hold. It is not uncommon to be on the phone for over an hour waiting for someone who can finally understand what I'm saying. I understand outsourcing to other countries saves the company money but it doesn't seem like they train these people well or even make sure that they speak and comprehend English. This is a waste of consumers' time and money! I didn't pay extra for support to be frustrated because of incompetent "employees".

We too were FORCED to upgrade to the new HORRIBLE version of Enterprise in 2015. This version is INSANELY slow. Everything takes longer and when you're a professional accountant time is money. Someone needs to start a class action lawsuit against Intuit right now. They are costing businesses millions of dollars in lost time and lost data. We are definitely going to switch ALL of our clients over to some other accounting software. Quickbooks is OVER.

Their representatives just insisted on selling me additional service and stated they would not help me unless I purchased their service. Under other circumstances, say, if I didn't know what I was doing, I probably would have. The problem was that in this incident, it was the software that had a glitch. And they insisted on accusing me that I had done something wrong. It's a long story and I'm quite frustrated. The truth is this company is horrible and it hides behind the internet. Sometimes I miss those old brick and mortar places so that you can just go and put the owner in his place. But no, they're cowards getting rich from a b.s. product.

Talk to them about inquiring about some business about possibly doing business with them. Next thing I know I get a decline the bill. I never ever gave them my credit card. What a horrible business scam artist they are???

I upgraded to QuickBooks online payroll service, and ever since, at least every few months, I can't log onto or open qb, and resolution of this has been a specialist to remove errors and increase connectivity to their server. The first time was a $750 charge that was supposed to cover me for an entire year, but when I called back -on a Monday again, two months after that charge - that phone number was disconnected and the intuit csr I spoke to had no idea what I was talking about (this is supposed to be an independent support group) and this time was a $249 for them to clean it up and remove viruses because it was corrupted.

We have used QuickBooks for years and wanted to move to the online version to do away with network backups and gain access from anywhere. What a disaster. Really smooth getting signed up and take my money. The first data conversion from "old" QuickBooks (only 2013 version) to online was a bust. The data was scrambled. 20 years of old customers and vendors were re-activated. When we tried to deactivate them again, we'd get cryptic error messages and they couldn't be deactivated.

We have a 2012 Pro Version that will no longer get payroll updates, and I keep getting notices to buy their new 2015 QB version. So, I called to ask about the questions regarding the problems they are having with their new 2015 Pro Accounting Version and what they are doing to resolve these issues. I told her I had read online concerns from businesses who purchased this product and are having a terrible time losing data, and not getting free tech support to fix their software. I asked her if they had a target date to fix all these problems. The person had a terrible time speaking English and after a lot of "Oh" and "I don't know", hung up. I guess I will be shopping for a new Accounting Software that does not have these problems. If something isn't broke, don't fix it. They just don't know the problems they recreated or care.

I was strong-armed into upgrading my Premiere version of Quickbooks to Enterprise in 2012 because they claimed my 175MB data file was too large for the Premiere system to manage. At that time I was forced to pay over $3300 to upgrade. I have since come to learn that there is exactly no difference in the database engine for either version and in fact no perceivable difference between the Premiere version and the Enterprise version besides the crazy high price. Now in 2015 they tell me that I must pay again to maintain my ability to transmit payroll and that there is no way to go back to Premiere and retain my data. Of course there would be if they wanted to allow their customers to return to lower versions but they don't! They want to scare you into upgrading then keep you there by claiming technical reasons for why you can't downgrade.

Switched to online version of QuickBooks. Now payment that were already posted paid no longer were marked paid. Now I have to undo all bank reconciliations but I can't unless you're under accountant. Tried to add myself as accountant, QB won't let me. Spent hours on phone with support, still have many unresolved issues.

A year ago I needed help with my Quickbooks subscription and called the number on Quickbooks' website, which led me to a company, I am sure in India. The man told me that I needed a different subscription, which I purchased for $299.00. I then found out that what he had sold to me was useless and asked them to refund my account. They said that they would, but they never did.

Note: I've already abandoned Intuit's TurboTax for their infamous bait and switch tactic. This month, QB 2012 will no longer sync with my bank accounts and I'm forced to "upgrade" to the 2015 version. I did so reluctantly last night (desktop version) and though I'm not particularly happy with the cosmetic changes, everything seems to work OK - I don't use many of the features since I have another POS system that handles accts receivable and invoicing. I was charged $200 plus tax and got a credit card payment receipt for $212 and I get a "free" backup CD. Follow-on email says I'm to be charged $25 to ship this "free" CD - I only wish I could I could charge that much to ship a 6 oz package.

Recently I was forced to upgrade to QB 2015 or face having to run my business without being able to accept credit cards - seriously? No credit cards in 2015? So, some $200.00 later I have the upgrade and download and install it. QB will not allow me to register the upgrade online (cannot recognize the license number it assigned me???). Again - really? So, I call the number provided. A 27 minute wait time to speak to someone in the Philippines followed. Then, to rub salt into the wound, I have to look for the license number for the 2012 upgrade they forced me to purchase. Sadly, I am stuck with these crooks. This is how Intuit rewards 20 years of customer loyalty. Amazing!

TERRIBLE TERRIBLE Company INTUIT- Charges for something you don't ask for. I have been charged twice for something I did not ask for/sign up for. In 2014 I signed up for QuickBooks 30 DayTrial which I cancelled w/in time period. However, they continued to charge me. Finally (after waiting on hold 30 mins+) it was cancelled. DID NOT want my bank acct connected to QuickBooks, so ordered software. Then I see I am being CHARGED AGAIN online. 5 /7/2015 after 45mins+ & 2 different stories I was told bank caused the charges & they (QuickBooks) couldn't cancel it. ABSOLUTELY RIDICULOUS. Have call into my bank.

We stopped using QB at the end of 2013. I'm now trying to access our payroll records from that year (and previous years), but cannot get in until I UPDATE to the current version, for hundreds of dollars. These are OUR records, Intuit is holding hostage, forcing us to pay for an upgrade we will NEVER use, because we don't use QuickBooks!!! DON'T get sucked into the insanity that is Intuit QuickBooks. You'll regret it in the long run.

HORRIBLE experience with tech "supervisor" today!! Called in because I got a new computer and could not sign on (asking for user name and Password). Was told I would need to pay 379 for support to sign onto Quickbooks. Ask for manager and ** (fake name because he couldn't spell it or pronounce it) asked me if I was drunk this morning when I was trying to explain to him what was wrong. VERY displeased and will make sure everyone knows about my experience. I have a business to run and would never treat someone like this. Now I am going to have to purchase a new accounting program because you lost my business!!

I recently had to move my Windows 7 installation to a new hard drive. After the move QuickBooks would no longer load, giving an error 3371, status code 11118 message. Searching QuickBooks support site for a solution yielded nothing. After several attempts at uninstalling the software and reinstalling, both on the old hard drive and the new one, I finally gave up and called QuickBooks support. I was told that the problem was missing Microsoft files in my installation. They would email me a solution. It was suggested that upgrade to the latest version. I protested that the installation was an exact copy of my old hard drive, where QuickBooks was working perfectly even after an uninstall/reinstall.

We have been using Quickbooks for 15 years. I can honestly say I have yet to call them and get someone to answer my questions and solve the problem. Just today, I called to see how I could reverse a payroll liability. I was on the phone for 2 hrs. and 20 mins, talked to 8 different people between U.S. and the Philippines, (one person actually thought he knew what he was doing, had me delete stuff, save and close, then I asked him, "what was the new information?", he didn't know). Quickbooks/Intuit, keep changing things, for no sufficient reason, then force you to buy expensive updates, and yet have no trained support staff. Very disappointed. Would change to a different "similar" software in a heartbeat.

I have not been able to access my account in 4 months. All they say to us is that they know there is an issue and they are working on it. They say they can see my account but access to it is not available. There is a long list of clients that have the same problem according to customer service but they have their engineers trying to fix it. ARE YOU KIDDING ME QUICKBOOKS?

I purchased QuickBooks pro in May 2010. On 4/10/15 I downloaded my transactions as usual, and performed a backup to an external drive. On 4/22/15 I again went to download, and saw that every transactions going back to 5/2013 had vanished. All the transactions that had been downloaded were gone. I performed a recovery from my backup copy, and to my horror, it also was missing the exact same transactions.

I have been using Quickbooks for almost 20 years. This past year I have had multiple problems accessing my data. I have been on the phone with them, multiple times, in the past 6 months. Today, I called them and they said I need to buy an upgraded package, in order to get my data back. Essentially, I think they are trying to extort money from me in order for me to access my data on software I had already purchased from Intuit. I am a very small business and I can't afford the exorbitant price they want. I am going to have to go back and recreate (by hand) my bookkeeping for 2015.

This is unbelievably frustrating. I have been a loyal Quicken and QuickBooks user since 1988. The latest version which I was forced on me by 2012 expiring is the worst piece of junk software I have ever used. It takes forever to load, decides on its own whether or not to let me in and sometimes just sits there and does nothing when I need to change companies. I think maybe I move too fast from page to page and company to company but that was never a problem in 2012. There was no need to reinvent something that was working perfectly well. It all looks different and acts different and requires different thought processes. I may start to look for a different program altogether and abandon QB and Intuit forever. No, I think I will just retire and let someone else pick the program. My job is no longer fun with this abomination!

We are trying to Upgrade to Quickbooks 2015 by no choice of ours. The Quickbooks 2012 is working great but Intuit is forcing us to upgrade to 2015 since the payroll module will no longer work for 2012 as of the end of April 2015. Intuit does this so you have to pay the mandatory fees to upgrade. As I found out, Intuit has plenty of bugs to fix and services such as Credit card processing has been made more difficult and takes a lot more time. Meanwhile my whole network of computers are down for 2 days since this upgrade is not working. The brain trust at Intuit will get to this eventually. My small business is suffering every minute of every day. I cannot believe how such a good program can go bad so fast. They are charging me to fix their own problems as well. Very disgusting.

Had a window to transfer a client to QBOnline with enhanced payroll at end of calendar year. QB transferred ALL former inactive employees going back 20 years as active. Then it wanted updated withholding and ID on all of them. I painstakingly one by one converted them to "not on payroll." (Can't do it in batch.) Still got error message - re: employee liabilities. Called QB for help. Rep instructed me on command to kill the entire company file. Now, I had to enter all account balances manually but thought at least payroll would work. Paid for year upfront, rep promised month refund, never got it. Zombie employees still generated liability error message -- no go on payroll. Had to go back to desktop version to get payroll out in panic mode.

Absolutely the worst customer service I have ever experienced. They have held $774 of my company's money for over a month now and are not releasing it. After spending nearly an hour on the phone, you finally think you're getting somewhere, only to get shut down. They always say they are going to help you and never do... they always state they will call you back and never do. Several times after spending nearly 3 HOURS on the phone with someone over there, they realize that they do in fact owe us the $774 and then do nothing about it. Absolutely ridiculous! A horrible company to do payments with. STAY AWAY!!

I have had nothing but good experiences dealing with Quickbooks help line people - they are friendly, knowledgeable and will stick with you until your issue is resolved - I have called them 3 times in 2 months for general questions about setting up my Payroll Tax payments and they have been nothing but great about helping me. I have recently moved from MN to NV and have had to chat with numerous companies setting up utilities, etc. and have dealt with a lot of outsourced customer service people - the worst - Quickbooks clearly does not outsource their Help Desk - their people are capable of more than reading off of a script and I highly recommend them.

In an attempt to provide a "new" and saleable product every year Quickbooks/Intuit never benefits from experience to provide a refined and usable product. I have been using Quickbooks for over 12 years and at times thought it was a very nice product. Being forced to upgrade to 2015 I am committed to never doing it again. Here is an example. Create an invoice for a cash sale. Close the invoice as a charged sale. Open receive payments. Find the invoice just created by search for the name. Enter the amount received and apply that amount to the invoice. Close the receive payment window. Open invoice window and search for the invoice you just created and then received payment for. Once the invoice is located select print to provide the customer with a copy of the invoice showing paid. All that for one cash sale? Soooooo cumbersome! I'm done fighting with them and there is no way to hash it out with them, they don't even provide an email.

Problem 1 - We have just had to transfer from QB Pro 2012 to QB online because we have exceeded the limit for Names of 14,500. I do not understand why there is this limit.

I am a small business and I have been using Gopayments which converted to intuit merchant services since 2012 with no problems. I opened a QB online account on the advice of my CPA as my company will be growing later this year. When I did that, it generated a second merchant account with a different number. I contact support about this issue and they seemed unconcerned so I decided it was fine.

Intuit makes it very difficult for you to not only track but have your rebate honored. Even after I submitted all the necessary information they still did not acknowledge my rebate. It is impossible to get a hold of a live person to address your concern. I'm just screwed here. They are horrible.

The helpdesk informed me that the Condense feature had been removed for QuickBooks Pro 2013 onwards, because "it could damage data". Yet QuickBooks 14 for Dummies explains how to use it, and Google can't find any reference to its being removed. Meanwhile, my data file is so big (138MB), my PC often can't load it. I think the Helpdesk is wrong. If it is right, then how can I solve the problem, and why didn't they warn me when I upgraded from an older version (which condensed data perfectly well)?

Wow, I so need somewhere to vent! I can't believe Intuit makes such crappy software. And I can't believe someone else hasn't made anything better. CRASHING ALL THE TIME. Running on a state of the art $2600 brand new Macbook Pro, I can't ** believe how crappy they designed the software. I'm a software developer, I know what it takes to develop software. Come on Intuit! Everyone hates your products and it's time you spend some of that money you are collecting hand over foot and pay some good developers instead of pocketing that money for profits. Damn, I hate you people!!!

Intuit drastically changed the way ECHO used to show fees, and it is HORRIBLE! They deposit the payment in full (that's a good thing) but then they deduct fees separately. And since each fee is a completely different calculation, you never know how much is going to be deducted. And if you have credit card transactions EVERYDAY, that means up to 62 SEPARATE TRANSACTIONS (31 deposits+31 fee deductions). IT MAKES RECONCILING A PAIN IN THE... Then there are the transactions that actually batch with the following day. Sometimes the cutoff is 2:00 pm and sometimes after 4:30, so you never know what date to use in your own books. And if each batch includes several transactions, IT'S A FRIGGIN' NIGHTMARE! I intend to find a new processor ASAP!!! TOP PRIORITY!

I had the program for two days and spent about two hours on it. I called to get help and they told me that my data (less than 100 items) was corrupted and the link with the intuit server was broken and I needed to pay $500-$1,200 dollars for a service contract so they could help me... If I could give this business less than one star I would. The conversation was all about trying to scare me about losing my data. Frankly after two days who cares... I asked for my money back and have no respect for their business ethics.

I have been using Quickbooks for several years and have been satisfied with their services. I had to upgrade to 2015 Pro recently and have had nothing but problems. The updates error out every time, and the program is so ridiculously slow it's shameful. I get frustrated and just have to walk away for a while. The productivity in my office has almost come to a grinding halt. Intuit, just because you add more bells and whistles, it doesn't make your product better. Remove the junk and go back to making a simple, quick, effective product!

In Nov. 2014, we started our computer repair business. We use Square as our POS and QBO for bookkeeping. We have an accountant who tries to keep us on the straight and narrow. I say "tries" because about a week after we opened, QBO stopped syncing with Square and our EXTREMELY patient accountant has been trying to keep our books in some semblance of reality. Additionally, QBO does strange things like arbitrarily making double entries into accounts. After suffering with QBO's customer support and getting nowhere, in January, I emailed Brad Smith, the CEO of Intuit about our situation. This created a flurry of emails from the "Office of the President" in Phoenix (Smith is in California...interesting) and from the upper level "engineering" dept. It seemed our issue was going to be resolved. Despite sending reminders that our situation hadn't changed, slowly the emails petered out.

I used Quickbooks 10 years ago with an small business that I had and I had no problems with it so I decided to use Quickbooks with my new business. What a mistake! I downloaded it from their website and it has not worked right since. I cannot update without the program freezing and yesterday I lost all my company information back to Nov. Customer support is useless. There is a language barrier and they want you to buy their yearly support before they will try to fix anything. I would not mind buying their yearly support but I have no confidence that they know what they are doing. Help, I may have lost all of my company information. One of the customer support stated that the program may not have downloaded correctly which is not my fault but I will have to pay for it.

I called Intuit 4 times over the past 2 weeks to get an issue resolved and was transferred to multiple departments. After speaking to many persons and the issue not being resolved after hours of hold time, and explaining the same problem multiple times I was adamant that this was going to be fixed today. My Quickbooks couldn't connect to Outlook to email my invoices. This was fixed once, but failed again the next day. When I reached support today, after being transferred twice, I was told they apologize for the frustration, but that this was a billable support issue and that I had to pay $499 for 1 year of support, or $59.95 today for this one call. The entire time no one has ever mentioned this was a fix I had to pay for.

I contacted Quickbooks-Intuit to upgrade my current version (2012) and spend 8 hours only to be left hanging without the work completed. When we called the following day (Fri), all of their techs are off until Monday. We spent $4,000 and are locked out of our accounting system by them. They never said they do not work on Fridays or that we would be locked out. So unbelievable. I have never experienced such a unprofessional company as this. I have used QB since 2006 without this type of issue. Now they outsource all their tech work to some other company.

On my desktop I have QB 2013 Pro. During an upgrade process, I have been unable to download statements or reconcile. It states I need a PIN, NOT a PASSWORD, a PIN!!! I have called QB's repeatedly especially over the last several days and here is the scripted response I get, "QB's doesn't require a PIN. Did you try you account password?" (Ummm YESSS!) After transferring several times, I get someone of supervisory power stating, "You need to contact your financial institution because they provided you with the PIN".

What could be worse than trusting someone that you had had a good experience with... only to now be "knifed" in the back. I am now finding that QB is missing picking up data when I periodically import my bank data. I have to manually go thru and double check it every time... which is INCREDIBLY time consuming and frustrating. There is no SANE way to get satisfaction from them either. Hundreds of dollars spent on this software every few years.. and this 2014 version is a waste. I am trying to find something else before the year is too far along.

I have had numerous issues since I converted to QBOA. One major issue I had was when I needed to re-activate and old client's account, I was told all I needed to do was put in current credit card info. I did this and it showed I would be billed for 1 month of service. Two days later my credit card was hit for 24 charges for the 24 months that the client had not been active. They then agreed to give me credit on my credit card. I was told this 2 different times.

I received notification that support for QuickBooks 2012 would be ending on May 31st, 2015 and that I needed to upgrade to QuickBooks 2015 in order to continue to use the Intuit Credit Card System. Let's keep in mind that for the most part, QB 2012 works. At least for me.

I am so dissatisfied with Intuit and their customer service. I have been on hold for almost an hour and I am getting no assistance. Not only did they deposit $1,000 of my money into someone else's account but they have another $1,000 of my money on hold for some BS. This software may be good but the people they have marketing it and working in their call center sucks! I am getting no assistance. These people are a joke!

I have a small business and use Quickbooks pro plus14. This morning I was checking my bank account and noticed a charge from Quickbooks for $317.50. I called and they said I owed this for their service. I may be wrong, but I had no idea I would need to pay this each year? But what really makes me mad is that they gave me no warning in advance that they was going to hit my bank account. When I called all they said was, "We can cancel your service if you would like"! Now after reading all of these complaints, I want to use another service, but I don't have a clue as to where I need to go, or what I could use. I started with Quickbooks 2007 and they told me I had to upgrade. Now I am getting messages that I need to upgrade to 2015??

I am very unhappy with my whole experience with the Intuit Online backup for Quickbooks. I had to get a new computer last month and was able to transfer all the information from one computer to the other with no problem. A month into working on the new computer it crashed on me and I lost a month's worth of book keeping. Luckily I backed up to a zip drive when I transferred to the new computer. I had thought that everything was fine with the online backup and apparently for the 2 years I had been backing up it was not.

On hold for hours. Transferred 6 times. I updated to Quickbooks 2015 which was a very bad idea. Nothing on the 2015 works correctly. I have a list of 9 major issues happening with the new version and not one person can answer one question. I know more about QB and Intuit than anyone I spoke with.

DO NOT ORDER THEIR ONLINE SUBSCRIPTION. IT IS JUST A PLOY TO GET YOU STUCK IN A PAYING LOOP. I tried their subscription on a "special." It was either upgrade to desktop for the same amount but get the auto backup system, etc. It also said that I could cancel at anytime and keep the version current version I was on. In December they came out with 2015 and I called to make sure that if I upgraded, then cancelled if I could keep it. The person barely spoke English so I asked him three times and each time he said yes. Well, turns out he was incorrect and his error cost me another $229 as then I could not convert my data backwards. Long story short, be careful. Make sure you speak to someone in English and then even better, have them put it in writing.

We are a small business selling import toys and we subscribed to Intuit Quickbooks thinking this would help our business with processing credit card transactions. All was good for 3 years, but the costs kept rising with them. On the week of February 2, a hacker tried to get into our system, and we managed to halt this overseas hacker from processing anything.

I recently upgraded to QB 2015 for Mac. Upon opening the conversion, all of the Bill To and Ship To address for my customers were gone. I was also missing key data in Vendors as well. The file was rebuilt, now my money accounts are not correct, checking and pay bill screens show 1 amount, register shows different amount. QB has my file again for rebuilding, they have had it 8 days. I have heard nothing from them. I am on the phone now trying to get answers (2 hours and 41 minutes) and nothing! I am beyond angry!!! I paid good money for a product that is supposed to work, I have paid good money for technical support, I am not getting what I was promised and cannot keep my business on hold while they are doing nothing!!!

When we first bought Quickbooks in 2005, we only needed 1 license, then in 2009 we needed 2 more and Intuit required us to upgrade to the 2009 version in order to purchase more licenses. Then in 2011 the same thing happened and now in 2015, they are doing the same thing! THIS COMPANY IS DISHONEST!! This is total BS to do this so they can make money on businesses! Intuit needs to be investigated for unethical business practices. Anyone know who I can report them to??? Thanks for any advice!

We are have having the same issue with Quickbooks 2015 Enterprise that everybody else having with the 2015 release. We are 2015 Platinum subscriber. They have a recording of a tech telling me that they prematurely releases 2015, knowing it had all these issue. I am on the phone with them 1-3 time a week for at least 2-5 hours at a time. This is costing me so much money. I say we start a Class Action Lawsuit and hit them where it hurts.

These are the worst customer service in the market place is Quick Books online. EVER. Never in my life have I spoken with so many people who do not know what they're doing. AND waste huge amounts of my time trying to make the version of Quick Books online work. They cannot answer the easiest questions like how to integrate my bank account statement with quick books in order to categorize expenses. It takes hours and hours and hours and an escalation to get the easiest questions answered. Took half a day to get annual statements organized. These reps are polite but untrained. They do not listen. When something finally gets escalated, it can be handled. But it takes a long, long time. Don't do Quick Books online. It's $50 a month for a major aggravation.

I have spent five hours on hold, over $600 on software upgrades, and still don't have the problem resolved. It’s easy, just trying to get QB electronic payments to work. An agent even tried to sell me a care package! I've been transferred several times and the last agent, Tara, got my number in case we got disconnected... which we did, and she never called back. They call back immediately when they want to sell you something!

Since April 2014, I have not been able to "send" employees paychecks to paychecks.intuit.com. I have spoken to over 13 "technicians" in customer support & it has been escalated three times. Still not resolved. If I didn't have to use QB because it is what our accountants use, I would use another software from another company.

I have been a Quickbooks user since 1997. I have had great experience with them using the desktop versions of the software. I have recently started using the online version and have experienced many issues as well as not being told the truth and being left out to dry. I'll be quick because I don't really have much time right now to invest in this.

I have been on the phone with Quickbooks Payments now for 1 hour 19 mins and still have not reached the person who can help me after speaking with two different representatives. This is quite alarming for a company of this size and reputation. This is the third call for the day on this matter that has been ongoing for several days now. I cannot believe this is happening. I will be doing some research to find another online platforms for small business bookkeeping/accounting.

Intuit Quicken Essentials 2015 for mac - Against my better judgement I downloaded my bank account statements from January 2014 to December 2014. The running balance is incorrect by +$9,000. My bank statements are not organized in the same order as the downloaded statement. So It is quicker to enter 2014 manually than try to correct the download. I would like to use another accounting system. Can you recommend one? I cannot use Quicken any longer it is now too dysfunctional to be worth using. Will track down purchase invoice later.

Just downloaded the 2015 pro Quickbooks version. When I tried incorporating the accountant's changes, I kept getting errors. I called the support team, after being on the phone for 2 and a half hours I was no further. The support team said they would call back at 1:00 pm, they never did. I had to call them again. Anyway they requested remote access to my computer to check my Quickbooks, make sure there wasn't a corrupt file, etc. What it did show was somehow duplicate accounts were created. The support person removed the duplicate accounts and somehow moved transactions which threw my books all off. I have been working on this for over a week, re-sent the taxes to my accountant hoping he can help me figure this mess out. Anyway, bottom line the support was more of hindrance than a help.

QuickBooks customer since 1995. Slammed with a 75% increase in the 2015 upgrade?????

Quickbooks charged my checking account 2 times. I called 1/26/15 and told the charge of $544.63 and a $1.00 will be removed within 48 hours. It was removed by 1/28/15. Then on Thursday January 29 the same charges are back on my account.

Almost two years ago we had Premier Merchant Services, did an upgrade and we had issues. We had customers getting charged but not posting to their account at all, customers that were getting charged (recurring charge) but it was posting to different customer's accounts, there were customers getting charged multiple times, on and on. They did about a month later send an apology/form letter stating that some customers had been charged multiple times but they caught the issue and resolved it. Since then we have had continuous issues of customer's payments not getting posted to their accounts. I have talked to at least 10 different people multiple times and it always comes back to "it's because we need to upgrade." They've said because our file is too big although, it's in the range that is stated on their documentation.

After 8 months of subscription and updating my books on Quickbooks Online, I discovered that all of a sudden my data has been erased. I have not spent a total of 3 hrs in various telephone queues, having been bounced around from one call center to the next. No email address for customer service issues exists. I have effectively no recourse. I have paid over $90 to Intuit and they in turn lost all my data, waste more of my time and left me hanging. Angry is too mild to describe how I feel.

Since Aug 2014 my Quickbooks closes and shuts down anytime I open a second user with 2 licenses. This means I am paying for 2 licenses and am only able to access the program with one user at a time. This is not why I purchased two licenses. They escalated to issue to a level 2. Have spent over 24 hours of trouble shooting remotely while I have no access to my company files and still have not corrected this issue. I have asked for a General Manager to call me to discuss what they intend to do to accommodate me.

I could write a book about their NO CUSTOMER SERVICE experience with them. I have been dealing with them since November 2014 to resolve an issue relating to an error code H202. Two months later I have spent countless hours (30+) speaking with no less than 20 different technicians. My request has gone to Tier 3 tech. service who do not call you back. You know the problem with all of us who complain? WE HAVE NO CHOICE!!! In our case we have been on QuickBooks for 15+ years and we don't have an alternative than to call back, and call back, and call back. Getting frustrated doesn't help. They don't give a ... about us.

I initiated a direct deposit on 01.22.15 for one employee as a test to see how long it would take to process. It is 01.27.15 and the $10,000 + fees that were deducted from the corporate account have not been deposited into the employee's account. I called QuickBooks numerous times - always routed to a call center outside the US speaking with people who were hard to understand. The last person told me there was something wrong with my QuickBooks and to call tech support. I called Customer Service and was finally told the deposit was rejected and the funds will be replaced 01.29.15 - 7 days later.

I renewed my Quick books pro 2013 on November 2013. I payed $299.95 to renew my license. Somehow my account got charged $647.37 for 2014 all the way to September 2014. I tried to call customer service and try to refund my money. They said that it was past sixty day period to refund money tried to call different people and they kept me on hold and waiting for about five hours total. A few months later I couldn't send email's attachments.

I contacted Intuit QuickBooks billing department in January of 2014. They had charged my credit card for a payroll plan that I had notified them I no longer had the responsibility to pay. They assured me that they NOT automatically bill it to me in the future. Well, guess what... Jan of 2015 and there it is again. An hour on the phone with people who have no authority, repeating the same thing over and over. I finally had to go to my credit card company to let them deal with it. If it happens again I'll go to the attorney general's office. This company is NOT providing customer service.

I have been online since it first started. The price keeps climbing every time I check my bank statement and the service has taken a dive in to horrible. I canceled my payroll account today. I am sick of getting on the phone and having to either give them control of my computer or spend 3 hours on the phone. I would think that since I have been a loyal user for years that I could at least have a call number for help.

On 12-22-2014 I could not log in to renew my payroll service for the next year. I had to call the 800 for Quickbooks. The salesman ended up selling me a 2 year payroll renewal for $749.00 which I thought was a good deal. I talked to 5 different people all with the last name of **. It took over 1.5 hours to get this done. On January 5th of 2015 my business debit card was charged for $486.04 which is for 1 year of payroll. I call them back and they made note that the following year on January 5th of 2016 my card would be charge the difference of $262.96 to make the total of $749.00. I talked to 4 different people all with the last name of ** and this took 1 hour to clear up.

Been using QuickBooks for 15 years. Last year I switched to the online system. Thus far I'm very disappointed ... because their online system has horrible reporting options .. unlike the desktop version. Plus, the online system does import all data from the desktop ... further complicating reporting options. From my disappointment I've done much reading about other online accounting options, and surprisingly have learned that there are many other online accounting options that can do everything QuickBooks can do ... and more ... and at a much lower rate.

Intuit Software has removed its once prominent soul and replaced it with a thin plastic shell. (Made in Philippines) To all appearances, Intuit has apparently abandoned its primary customer base; those CPAs and Bookkeepers who have been using QuickBooks since the mid 90s to service their small business customers.

We upgraded to the latest version of Enterprise last last year. This was after it was released a month or two. It was not disclosed that the recurring payments had a glitch and was not working properly. We are a large company with 100's that are on a recurring payment system. I am now going on 4 months of this not working. The impact? It won't apply the monthly credit card payments to the customers accounts. It will not post them as deposits. We have the option to manually post them, but that only allows 1 - 5 postings and it crashes. With hundreds of customers on these programs under us, I cannot tell you how messed up our receivables are. It's almost impossible to go through it and know whose credit card is being declined at this time. I cannot reconcile our business checking as the deposits are not there. Our checking balance of course now is incorrect.

October 2014 I was unable to download quickbooks payroll updates. After 12 hrs of phone within a day and 1/2 and several of their so called skilled support people, we had to hire another company to come into the business and try and resolved the problem. It was taken care of for a temp purpose, Intuit charged us an additional $471.45 for payroll support. We paid. They said all was well. Jan 12th 2015, I went to run W2s for employees and the program would not let me. After spending another 9 hrs on the phone, and another charge for support, we still do not have quickbooks working and it is now Jan 15th.

I have been dealing with my Quickbooks shutting down and support is unable to find out what caused data damage, what caused data damage was being forced to upgrade to newer versions, and yes 2015 QB has the same problems. Anybody with problems want to talk- please call me.

I made a call to technical support in July and was told that my QB 2012 version was soon not going to be supported by tech help and I needed to upgrade to QB2014 Pro Plus. I was told it included online backup, technical support and free upgrades. The first week in December, I called technical support to try to get a quick answer to a problem I was having in reconciling my bank statement. I was told by the tech support person that my problem could not be solved in my 2014 version because it did not allow me to go back more than 1 month to fix previous reconciliation. I told him I thought it was only in last months' but he insisted that I needed to upgrade to QBPremier Plus version.

I have used Quickbooks for 15 years which included 5 years as a ProAdvisor. I have been using QB Pro 2012, Windows Vista operating system with no problems. In October of this year I purchased a new computer using Windows 8.1. Everything was fine until I tried to print checks (3 to a page) and they kept printing in a random order. I called tech support and went through 3 departments and spent 5 hours with no resolve. They kept telling me it was a compatibility issue with 8.1 so I agreed to install Pro 2015. Still same problem. The Level 2 tech support person said he would have to research this and would call me at 9:00 pm the following day. I have not heard from him yet (2 day later). I called today and requested a level 2 tech support and was on the phone for over 1 hour and kept being told they were not available. I requested a call back from Level 2 and she did call back and I am currently on hold going on 30 minutes for a Level. QuickBooks has now gotten me for $266.00 for a new version which I obviously do not need. This is totally unacceptable.

As far as service goes, this is the worst company around. QuickBooks, the personnel in the Philippines, and the service are horrible. I asked to speak with a supervisor and they refused. The payroll department, in particular, caused our companies great financial lost due to end of the year failures. They start to resolve issue they we were having at 2 pm, worked until 11 pm, never resolving the issue. To make matters worst, the person helping us started pretending as though he could no longer see our screen through login and therefore could not help us anymore until later. They promised a call back the next day at 10 am and specified, "10 am Pacific Time" but never called. The company lost a lot of money because federal and state obligations were not made by the deadline. To date, no one has called to resolve our problem, and we were forced to find someone else to help us. Their payroll support is the WORST.

I called 800-556-0879 at 2:28 PM Central Time. I was transferred to 9 different people in customer service. Each one took my information over and over again. They could not help me and keep putting me back in the queue, where I was on hold again and again waiting 10 to 15 minutes at a shot. I kept telling your customer service what is happening and they are clueless as to what they are doing. All I wanted was for one of your customer service people to cancel this Intuit Quickbooks Compliance Poster Kit and refund my money. Your company on December 2, 2014, charged my Visa for $88.49. Now it's December 30, 2014 and I never received this item. I want a full refund for this charge! None of your customer service people could do this! Like I said, I started at 2:28 PM Central Time. I was put on hold at 5:15 PM Central Time, this time I was disconnected by your ** customer service. Your holding system clicks when a person is on hold. One of the clicks disconnected me - that sucks. There is no excuse for the ** customer service your people do. Your people need serious training on customer service. They also need to be able to speak English!!!!!

Absolutely the worse company I have ever dealt with. First you must wait 1/2 hour to get a person on the phone, who insists on getting your telephone, name, business name, and email address. Half the time they don't recognize one of the items. All this so that they can send you to the Merchant Services section because you are talking to the Business section. Neither side has an inkling of what the other side is doing. They are only to happy to get rid of you and send you to the other side since they rarely are able to fix a problem.

December 2013, I spent over 2 hours reviewing the up-sell (Enterprise) proposal that the Intuit sales representative pitched. He explained that though the upfront cost was more ($2,360) but the renewal was less ($950). One year later, they are charging over $1,700 for renewal. When asked why, they stated that consultants told them they were under priced. I asked if Intuit would honor what they put in writing for at least the first year but they have said no. I would not believe anything Intuit says about future costs of their product. Amazing, Intuit would make a lifelong hater over $800 and not live up to a written offer.

It took me over one hour and two phone calls to get my email address and billing address changed. I could barely understand either QuickBooks representative as they had a foreign accent. They may have a good accounting product but their customer service department is terrible.

After waiting almost an hour to speak to an agent it would be nice if the person knew what they were talking about. On numerous occasions I have inquired about a simple problem and was given an answer that had nothing to do with my initial problem.. Trying to categorize expenses that are linked from my accounts and the agent said just exempt it all. It's easier than inputting.....

We have been using our Quickbooks we bought from Best Buy for $400 for over a year now, plugging in everything. We get a notice that says "You have 8 more times to use this program until you register it." We never registered it...We think ok we will call. They will help us because that box (with the license number on it ONLY) our puppy ate the day after we uploaded it to our Mac computer.

I purchased a Point of Sale download of Quickbooks Pro on a Saturday morning expecting to do my books for my new business before the New Year. However, when I went to download my product, I could not find a link to download my product. So, I used the Chat function and was told by the representative that Intuit does not process download purchases over the weekend and that my download should be available on Monday. Excuse me? What kind of company does that???

Worst company I have ever dealt with and I have been in business over 30 years. Beware of any of their online services. They say you get free upgrades and when you do not want to continue their online services, they will take back the newer versions of software that you were given during your subscription. I upgraded software two months before subscription ended with 2015 version and they won't let me use 2015 version anymore and want me to go back to the 2014 which are not compatible. Very deceptive company. Also, I paid for QuickBooks mobile with my service and they decided to discontinue without any notice during the period I already paid for. They try to shake you down to continue their online back up services and support which are both inferior. I am going back to Sage software.

My company has been with QuickBooks since 1995. 4 years ago we converted from Premier to Enterprise. For the last 2 years our price has been $1508.00, today our account was charged $3299.00! I called thinking this has to be a mistake only to find out that without our input or consent they dropped the version we have been using and the new base model more than doubled our price! The clear attitude was ‘stay or leave’, we could absolutely care less and we were not allowed to go back to the 2014 version! This is price gouging and they clearly feel they have no accountability to their customers no matter how long they have used them. Disgusting!

I started off with QuickBooks simple start and it was working well for the most part. I wasn't completely satisfied because of difficulties matching transactions (some wouldn't show up) and a lot of difficulty reconciling income from squared up. I was hoping it would become better because I had to upgrade my account. I hired a service to do my invoicing so I needed someone else to have remote access. I did that. I was hoping for an improvement in reconciliation capabilities but not so. In November, QuickBooks updated its program and user interface. QuickBooks claims that during this upgrade there was a glitch and the bank account associated with my merchant services account was switched over to someone else's account. Basically when my clients pay me using the online system their money went to someone else not associated with my business in anyway (this is after a "glitch" deposited $4.60 instead of $460 from a clients account). This honest person called me to tell me that there was over $3000 of deposits into his account. QuickBooks has been horrible at rectifying this. This is no small glitch.

I could not access my QuickBooks 2014 Pro Plus software yesterday because I kept getting an error message that read “subscription expired”. After going online to QuickBooks and trying all the recommended steps to correct the error, which didn't work, I called tech support. I hated the thought of this because every time I had called the wait time was about 30 minutes. I would get transferred numerous times and usually I didn't get an answer to my question.

Quickbooks gave a message that I had to update within 30 days. The minute I stated to update, my accounting system went to system error. I called quickbooks to try to fix this. They came back with I had to buy their customer support. They created the system error and they knew it. Had my local computer co. work on it for 5 hours then finally we got through to quickbooks support. They told me I had to upgrade to 2015 quickbooks and that I could no longer use the 2010 system that was working fine. This cost me a lot of money and to find out they were doing this with a lot of users. They held me hostage then forced me to buy their new system. This company is beyond words to describe how they used my company. I think this should be looked into and something done to stop this.

My bookkeeper wanted to cancel our online services with Quickbooks because it was not what we needed. They did everything not to cancel. They kept her on hold a complete for 4 hours. How can we cancel this service? We will never even touch this company's products.

I upgraded from Quickbooks 2009 to 2015. Talked to them twice last week about minor problems, and the 2 Agents were nice and helpful. Called today and the agent wouldn't help me or let me talk to another agent. My problem is Quickbooks checking online. Every time I open a Company to see if I have a Payroll Subscription, and if I don't, it won't let me open the Company. I have never used their payroll. I have Quickbooks on a laptop and want to use it offline sometimes, and the software is offline software.

I have been using QBs since August 2003. We have two separate companies with a network of three computers. Very simple setup. I can't even remember when I ever had placed a call to QBs support until June 2014. I generally upgrade over two years. So we upgraded on November 7 2014 and ever since then my accounting went into total chaos. Now it seems like every day, my staff finds something new that is wrong.

I have been trying to collect payment on an invoice a client has paid. It has not been posted to my business account. I have been trying to call customer support. After calling 4 disconnected numbers I finally found a number that had Intuit customer service options. I was on hold for 26 minutes only to be redirected to another department. After I was on hold for 15 minutes I finally gave up. There is no customer service at all.

The week we installed the Point of Sale and QuickBooks Pro at our business I spent approx. 20m hrs on the phone with QuickBooks trying to get the program to run correctly. We have had multiple problems with the program running. I paid for a year of technical support and was told it was 24/7. The ad says 24x7x365. Well someone does answer the phone at those times but it is to say that they aren't open except business hours. The people are rude. There are no managers, department heads, no one in charge that will talk to you about your complaints. My business has lost money on several occasions because the program won't run.

I have dealt with numerous customer service providers. Some are great with an amazing disposition to help, some are ok, some are mediocre and some are just plain unreal (bad). However when it comes to "Intuit-Pro-Advisor Support" I had never experience such poor level of manners and technical knowledge in my life. I tried calling the support line for 2 days. First day I was on hold for 58 minutes and then they hung up on me. Second time around I was on hold for 45 minutes and they said they would call me back (which they never did). The 3rd day I was on hold for only 5 minutes (this was a big improvement or so I thought) until I got the "adviser" on the phone.

Almost a year ago, I opened up a QuickBooks online account for our business. In doing so, I noticed that there was a payroll function and thought that a home account would be handy to pay our nanny. I opened a second account for home. I discovered a few challenges with the new software still in development and contacted QuickBooks where a customer service representative advised that I open another account to replace the home one I had just opened in order to benefit from an offer that would save me 40%. This necessitated an additional phone call and a lot of time on the phone sorting things out during which the new account was created and the old was discontinued.

To recap - my troubles started 2 weeks ago with an overtime check. Since then things have escalated to the point where the wrong EIN was inserted, creating the need to add another issue to all of my problems. It appears that a "tech" changed my number yesterday, claiming that I did not know what I was doing and that I was causing all the problems. The new resolution has already taken 2 hours to complete. The newest correction is for both companies that have payroll and 2 different EIN numbers to have the same service key number. That is suppose to correct all of my problems! This was after voiding 2 separate payrolls with direct deposit and then redoing one with paper checks and resubmitting the other by direct deposit. Does anyone know of another payroll software system?

Intuit Merchant Services aka Innovative Merchant Solutions credit card processing service partnered with Quickbooks online Accounting service is using deceptive practices with secret fees. We have been a Quickbooks online customer since 2011, however in 2013 Ouickbooks intuit payments changed their merchant service agreement within Quickbooks. When the change took place we were sent information about using the new merchant services. We continued to get messages to complete the paperwork to continue to use Intuit for payment processing, but we didn't need the service, we use square and PayPal.

Paid for Quickbook Pro 2015 and password would not work. Called in to have them help. Demz asked me to let him on my computer. He misspelled 123Rescue.com and all the whistles and bells started going off on my NEW computer!!! Finally I got it off the screen with the Task Manager. After an hour and ten minutes he claimed to have it working. HE STILL NEVER FIXED THE PASSWORD PROBLEM! I nicely asked to speak to a supervisor to document what happened. Demz either hung up or I got disconnected. I sat for 5 minutes until I realized I was the only one on the phone. Called back and got supervisor Ranvir, he said they record all calls. Thank God. I told him to be sure that this recording was saved and reviewed. Why do I have doubts? There were so many irregularities during the initial call that I haven't even mentioned. Just a horrible experience. Now I ran my security after getting off and the whistles and bells started going off again. Whatever Demz did, I have had the wizard now come on 4 times to upload the program again. My computer is sluggish and I can't afford to be down. I've asked for a return call.

Each month our company sends invoices to all of our clients. We sent them out today and received multiple emails and phone calls from upset clients that the email had been received 4, 5 and 6 times. Finally I had to call customer support. I was told that this was a common problem, and that they were handling the situation. And the operator's advice to me when someone notified us of a duplicate was "tell them to just delete the duplicate email"...

We have struggled with QBO Payroll module with our little 8 employees to pay. Cannot get past the payroll setup piece. QBO has been no help other than "we're working on this known problem others have reported." If you can't get past the setup, you can't do ANY payroll. This part of QBO is obviously not ready for prime time and I certainly would not recommend it to anyone. BTW - I have put in 10-12 hours on the phone with their support people with little results in getting this fixed.

Intuit admittedly sells defective software "as is" and attempts to force people to buy new version to fix bugs in old version. Appears all their engineers' time and efforts are devoted to new versions for which you must pay big bucks instead of fixing existing serious bugs in already paid for software. They have known about these bugs for at least six months and have NO IDEA when there will be a patch. But, golly, gosh, just fork over another THOUSAND DOLLARS and you can get the next version where - supposedly -- all the bugs have been fixed. Imagine that. No profit in that - fixing bugs in existing versions! Not only that, but what's the guarantee that the new version won't have a new set of bugs? I mean, the software is sold "as is". Nice gig, Intuit.

I have wasted 8 hours the last 2 days with QuickBooks. I downloaded 2015. I couldn't get into it and called tech support. They remoted into my computer and ** my entire system up. I now can't access any of my files, including quickbooks 2015. They take full responsibility but refuse to pay for my computer repair. They said that isn't their responsibility, it's just their responsibility to destroy. NEVER allowed them into your computer or buy their software!

We have had numerous problems with QBO and Intuit. They had a problem with their system so that it was miscalculating our social security taxes. It took our accountant numerous hours to fix the issue with the Intuit phone "support". We also had an issue that the system for some reason (not our fault, that they admitted) deactivated all but one of our bank account for payroll. The accounts still showed as being active and the system let us select an account (even though it couldn't be accessed) and then the money came out of the wrong account. This caused huge issues and took me 10-15 hours of extra work fixing the issue. It also caused a huge issue when we tried to pay people and as such our staff had to wait an extra week to get paid.

I have paid thousands of dollars to this unscrupulous company over the past 12 years and the product has gotten worse (in my opinion) just like their so called support. A few days ago, v2014 choked on an update and I haven't been able to open it since. I spent over 12 hours troubleshooting, uninstalling, re-installing but the program opens to the first splash screen and then shuts down. Finally I called "Support" and I swear I know more about their product than the tech rep. First he told me I would have to give him a credit card to pay for the support. I refused and let him know what I think of their software and attitude towards their paying customers. He refused to connect me with a supervisor but offered a free support session.

Almost impossible to find customer service phone number. If you manage to find it, the prompts don't work and often disconnect you. If you manage to get to a human being, they will put you on hold ... over and over and over again ... give you invalid case #s ... put you on hold over and over. How in the heck does a company that hosts business accounts able to be this unresponsive and unhelpful? Can't get to a supervisor without going back in queue -- place seems way understaffed. We had what we thought was a hack incident a week ago. Our bank returned 2 $14 payroll tax fees because it happened in wee hours of morning. Accountant spent 2 days on phone trying to get through and fixed. I spent 2 more. We finally agreed to pay the $100 overdraft fee (even though it was not an overdraft) and the $28 again. That cleared on a week ago. AND WE STILL HAVE A HOLD ON OUR ACCOUNT!!!! Better Business Bureau needs to look into this company.

Recently upgraded to pos 2013. It has been a complete nightmare in many ways - faulty software, instability, crashing... but the worst part is the cc payment processing thru intuit. Since the moment I updated we have had issues with Amex processing. Customer service at intuit was absolutely, completely clueless about what to do to help. The first round of "lost" transactions took 8, yes 8 hours on the phone with intuit to get it resolved. They didn't have a clue - insisted it was amex problem - not even remotely amex's problem... They made me call... Amex would not speak to me since intuit is the actual processor... It went on and on and on. No one seemed to have a clue.

I sent payroll data in, and received an email back that there was a problem with one of the direct deposit account numbers, and that I should call a specific number immediately. I called the number and got a recording that the number had been disconnected. I rechecked, redialed, and got the same message. I googled another support number, got transferred twice, and finally got someone who informed me that it was too late to update the account number, I should have called right away.

I had used quickbooks from the beginning - from DOS to now.. Last year, I bought quickbooks with enhanced payroll, I thought with 3 employees... NOPE it is 1 now and they don't tell you upfront. You now pay for each additional and all in a monthly fee too.. They also added a payroll service cost mid year. It seems nice...sounds like quickbooks to me.. They gave me 60 days to get my one employee up and running, guess what? It didn't work and I could never get them on the phone to get it working so after 60 days they said I would have to pay again. After finally getting through, I was done... I now am using Bookkeeper from avanquest with payroll.. 99 bucks...you can't beat it..It's a little different but not much, has less bells and whistles but for small business it works great! The customer service is email or you can call, it's fast. I had had it with quickbooks and who they are. They are a Liberal progressive company with the most hateful people in business, they raise prices every year and during the year, I see now... pure evil company. Bookkeeper is by far the best software for the money.

I have been with Quickbooks for over 10 years and today I need to upgrade my payroll portion of the software but was told I would have to pay the entire amount and then I had to call billing department to get my refund. Well I made 4 calls and have been on hold for and it is taking up over an hour. The online service department cannot find my account. The telephone rep is trying to help but the poor systems they have there, it is unbelievable. They want the money right away but forget my time!

Intuit increases the price of their annual subscription to Quick Books Premier Plus from $350 to $500 annually with no notice and when contacted, they had no reason nor were willing to reduce, even though the online price of the product was discounted on their own site at $380. After 2 hours on the phone, I had to reload the product without the annual update, and now some of the functions do not work. This company is not very customer friendly.

11 days ago I contacted QB online support as my transactions stopped downloading. I have called no less than 6 times, walked through every possible fix using their app and 3 different browsers and been told 3 times it has been sent to the escalation team. That now seems to be a dead end. The support reps I speak to seem to have no supervisors and have little to no technical expertise. I am dead in the water if we get to the end of the month and can't reconcile. Hand entering is out of the question with nearly 1000 transactions per month. There is zero accountability with this company and their support reps don't seem to care.

I had to update my account, which originally cost me twice as much as it did last year when I originally purchased it for my businesses. When I went into my bank account to balance, they charged me twice, two totally different amounts, making it now four times what I originally paid. After over two hours on hold, asking to speak to a supervisor because no one could help me, I hung up. They called back, asked if I still wanted to speak to a supervisor, and then proceeded to tell me that they are very busy and would have to place me back on hold. I am not happy with the customer service at all. I still have not been able to get to the correct person to reverse the charges, nor find out why they wouldn't let me update my program with Amazon's lower rate this year - it was blocked.

We are a small "Mom & Pop" company with modest annual sales. On Sept 19, 2014, Intuit "Quickbooks" entered a charge on our company credit card for $1,019.05 for "software." We contacted Intuit and with much language difficulty, tried to determine what this was for. They implied it was for some kind of "annual service plan." Upon registering our displeasure with this charge, they quickly agreed to a refund. On Oct 15, 2014, we received a credit on the account for $973.59 (Not bad "float"). Now I have to go to the trouble of wading through the Intuit maze, once again, to find out why the refund was $45.46 short. I completely agree with the other comments regarding the frequent "upgrades." It seems needless to me, except as a revenue cash cow.

In case your business expects to start using Quickbooks Online Plus Pro and get knowledgeable help with simple issues, know that it won't happen. My business has used QB Online Plus for the past 7 months and every time we call Customer Support for the simplest issue we end up spending 2 hours of our time basically telling the "experts" what is wrong. The Customer Support representatives have no idea what they are doing and they are afraid to contact the "knowledge expert". So they put you on hold for 10 minutes at a time to find out get the simplest help. The QB representatives we spoke to lied on several occasions, maybe because they were afraid for their jobs. When we contacted the manager, we were given to another representative that lied his way through our support time. Lastly QB Plus has issues with different operating systems and browsers. If you want to pay top dollar for a product that's still in Beta, with literally no customer support then purchase their monthly and be prepared to be extremely frustrated as you try to figure out their interface alone.

I have lost thousands of dollars in man hours dealing with technical glitches in Quickbooks' online software since Quickbooks went through an "upgrade" earlier this year. Not once has Quickbooks EVER fixed the problems I have called them about. The customer service personnel lack any knowledge whatsoever about the software, or the issues and problems I present to them. They place me on hold for an hour, then drop the call. They then will "escalate" the problem to "tier 2 engineers" and give me a "reference number." But it all goes into the trash with no follow-up, accountability, and no desire to fix the problems with their own software. I am very, very dissatisfied with this company, its service and its products. It simply does not care. Period. Intuit needs to take a lesson from some other companies that take pride in their products and who hire real customer service personnel who actually know something about the product. This is a travesty.

They sign you up for a free service and then begin automatic deductions from your business account of a monthly charge, when I never even used the service! They said their fees changed. Imagine that! Sounds like a scam to me! I'll stick to Square.

We have been subscribers to QB for over 8 years. There is a technical bug with Quickbooks Pro where it does not track Sick Days correctly. I have been calling QB Customer Service since July 29th, it is now Oct 3rd. and had my calls dropped. I been placed on hold for over an hour; I have not received call backs. I have set callback appointments that were never received. I have made over 18 calls to QB and still have not received any technical assistance. I am absolutely shocked by the lack of customer service and total disregard in follow through!

Signed up for ProAdvisor in March 2013. Membership was for one year making month to month payments. Initial term was I could cancel within 60 days or I would be billed for the rest of the year any outstanding fees. After 13 months there was no obligation and I could cancel at any time. My business hasn't advanced like I wanted so I decided to cancel on 10/1/14. Upon trying to cancel, I have been informed my month to month account is really a yearly account and if I wish to cancel, I had to do so within 60 days of March 2014 or I will be charged the rest of the remaining year until March 2015. I feel this is deceptive when trying to use "annual" in the same context as month to month.

This is to alert all Intuit Quickbooks users - our annual payroll services was due for renewal and Intuit renewed our service one month early and charged our company $216 more for the same standard services with no notification. This is unacceptable and we'll be looking for a new software.

I began to sign up for the free Go payment swipe and in the middle of the online application, I was bumped out. So I went back in and started over. I set up my account and began using it. I also had an account with intuit for a website. Apparently the computer began charging me $12.95 a month even though I opted for the free, and the free site. I hadn't realized it thinking it was the charge for my website until they changed processors and started charging $19.95/month. I called and they kept telling me there was no charge. Called another time and they said an email stating the change in the processor was sent to me and the charge was increased.

Facts: when calling in they put you on hold over and over again. They know nothing and don't understand what the issue is. 1 week ago there was an issue ON INTUIT'S end and said they would email me when I am able to write checks within the program. How tacky. She then giggled "oh well, you can hand write them." This company is the most unprofessional company.

I use Quickbooks 2014. Recently I applied to receive payments through IPN. I sent the application and was immediately prompted by quickbooks to turn on the payment link to be sent out to all my customers in the email invoices. I chose to send out the link, thinking the application was a formality to have my account information for payment processing. 5 days later after billing all my customers with the link to the IPN, I received a rejection email from Intuit denying my application to receive payments. Meanwhile my customers who clicked on the link were sent to a webpage which told them to hold off paying because my application was pending. Instead of facilitating my customers payments Intuit has interrupted my cash flow. The software should not allow you to send the payment link until your application has been approved. Very unhappy with customer service/support. Interminable wait times and lies about call backs which never happen.

QuickBooks automatically enrolled our company into payroll service subscription. We never authorized payment for these services, as our company has not yet begun to conduct business. Despite dozens of hours on the phone with customer service reps no fewer than 10, customer service supervisors (5 none of which called me back as they assured me they would). I had to take this matter to the office of the president on numerous occasions. Canceled all subscriptions, demanded my money be refunded. Less than 3 hours after being notified that all accounts were cancelled, Quickbooks enrolled me back into Payroll services twice more. After those accounts were cancelled last week I was enrolled twice again this morning. Our cancelled accounts shouldn't even exist and we are subscribing to the service? This is fraud and it is deliberate.

My business has been a devoted Quickbooks Online customer for over 8 years. In July 2014 Intuit automatically "upgraded" our business to their new platform. This upgrade has cost us over $15,000 in lost productivity + opportunity costs. My time is billed at $300/hour. Since this upgrade I have spent over 25 hours troubleshooting this product. Whether independently tracking the issue, then either on hold waiting for customer support, talking with customer support - who by the way are hopelessly equipped for the support calls - they simply look up keywords in their database and then add your email to existing escalation issues.

My husband and I own a small business. We've been using Quickbooks since 2008, but recently had to upgrade to QB 2014, as our old software would no longer be supported. The software has glitches. For instance, every time we email an invoice, we have to enter a code, and once it sends, the system crashes. This week, we had to get another computer, as our old one is having problems, so we're trying to transfer QB to the new computer. It downloaded successfully, but we can't do internet transactions for some unknown reason.

Read user QuickBooks online for more than 20 years. Recently the geniuses in the morning and decided to change the basic way we read write and print checks using QuickBooks online. They are unable to support this new dashboard. After an hour and 20 min. on hold and speak to individuals as far away as the Philippines, they were unable to help me check. It seems that individuals of this organization are unable to verify their customers, as I spent 30 of the hour and 20 min. trying to verify who I was. I personally hope this organization is out of business.

I can't believe how horrible the Intuit gift cards customer service is! I went through the application process which took over an hour and was supposed to receive an email with the login info and instructions. I never received it. I have requested a call back twice on the website and was not called either time. Whenever I call I get transferred around and now no response to my email. I own a bookkeeping firm and am a long time QuickBooks customer and ProAdvisor. I will never recommend POS or Intuit payments to my Clients after this. I will be cancelling my service and using an outside company.

Quick books online is full of bugs. Worst software I've ever used. Don't buy....They need to fire all of their programers. Horrible software.

Case ID: **. Hadn't logged in since May 2014. Logged in August, found out that QB changed interface without notifying us. The bank accounts are no longer reconciled for 2012-2013 and any new transactions being bought over from bank are doing so in triplicate.