Adobe Reviews

I asked customer service about providing me the download because I had not been notified of the CS6 release and deadline. She simply insisted that I am no longer eligible for the download, regardless of Adobe's culpability. That is not reasonable and is fraudulent. In fact, I wonder if they notified anyone at all - that would save Adobe millions of dollars of free downloads! Looks like a good scam for a class action investigation. I regret that I have to do this, but Adobe is defrauding a customer of a very expensive program because of their fault solely. I may have to take it to small claims court where I am confident I will prevail.

I then reached (after a 30-minute wait on the phone) a "support" person in India. His accent was so bad that I could hardly understand him but we did try to work together. He said he would have to remove the 8.1 version "manually". He then began to delete the thousands of small files that make up Adobe Acrobat one at a time. After 4 hours, he was still unable to remove all of the program and version X still refused to install. He then said he would refer the case to his "senior". The case number is **. He assured me that the "senior" would return my call within 48 hours. This was on Tuesday. By Tuesday, the following week they still had not called back.

I called a local system engineer and he says the Adobe Acrobat is designed to act like a virus. Parts of it appear to be buried deep in the system and it cannot be removed. Apparently, my whole drive will now have to be reformatted to remove it. Fortunately, it does not appear to be causing any harm beyond preventing any further attempt to remove it or upgrade it. I contacted Adobe to get a refund for the Acrobat X download I had paid for. They said it would be a 30-minute wait but I could get a call back. I selected that option. About 25 minutes later, I received the call back. But when I answered the phone, they immediately broke the connection and I received a dial tone. I called back again and they said the wait was now 45 minutes, but they did not offer the call back option.

I don't know what the basis could be, but I hope that somehow, someone is able to get a class action suit going against this company. They clearly have no concern at all about their customers. Their attitude to me has been basically, "give me your money and shut up! " As I write this, I am on hold for the 28th minute on another effort to get my money back.

Now CS6 is out, and Adobe is asking for $99 to upgrade. I don't see why I should pay any more money to get a product that works as advertised! The whole point of using Flash is to achieve feature-rich content that plays on all platforms. Isn't that the whole point? The way I see it, my Flash CS5 is defective. It's supposed to produce a file that will play across the whole webscape. It doesn't, thus it's defective. I contacted Adobe and asked them about this, and they told me they have no solution for me, other than paying for the CS6 upgrade.

I used the email, and the chat, and called a real person expressing my frustration about the situation, with no one caring at all. I have never had to go through this with any company in all my years of IT! I feel like this is a witch hunt just because I didn't purchase the software directly from Adobe. We purchased the software from an Adobe Authorized Partner. You would think they would have a system in place to verify purchases through an authorized partner. I’m now waiting for their latest response, which could take up to more 5 days.

I called Adobe and after an acceptable wait was able to place my order for the discs. I requested that I wished to sign for the delivery so it wouldn't be left on my exposed porch and was told I'd have to talk to a different department to do that and the agent said he'd transfer me. 25 minutes later, still no connection, nothing but insipid muzak. I hung up, went back to the website looking for any way to contact Adobe. I called customer service again 45 minutes later, nothing. I sent in a request for a call back; 20 minutes later, I get a call back and a recorded voice informs me that I will be connected to someone who can help me with my problem. 20 minutes after receiving the call back, I'm still on hold still listening to this insipid muzak.

Meanwhile I get an email that my order for the discs has been placed and will be shipped. If this is shipped and then stolen, a distinct possibility, alas, these days I'm screwed. I had to go out on a limb to buy this once much less twice.

It is incredible to me a company the size of Adobe can make such a mockery of customer service. Adobe is one of those companies that have a contact us section just because you're supposed to have one. It is my experience that the only thing Adobe wants is to take your money and they couldn't care less about anything else. Thanks, Adobe, for being an obnoxious, arrogant pain in the ** to deal with.

Now apparently I'm going to have to wait 7-10 days to see if my order will arrive and or whether it gets stolen before I can get to it. Adobe, I've been using your products since 1986 so I can say with authority, you suck! p.s. The whole time I've been typing this I've been on hold with Adobe's own call back. What's the point of having a call back if you're not going to answer the phone you miserable clowns!

I feel a class action lawsuit is in order. There are hundreds of complaints on the internet pertaining to the same problems for over four years. They are screwing around with our livelihood. Many of us spend hundreds of dollars on software and make a living using these products. It is unforgivable for Adobe to remain nonchalant about correcting the problem that seems to be dragging on for several years now. Technical support is almost non existent. The so called tech support people don't really resolve anything. They talk you through steps but in the end the problem remains the same. I have already uninstalled the CS4 programs to no avail. I can't afford to upgrade to CS5 and from the looks of it, Adobe doesn't offer further solutions nor does it appear to have intentions on correcting this problem via a patch.

Adobe needs to post a clear upgrade policy without fine print and then deliver on this policy. Shame on Adobe for treating customers poorly by refusing to honor their overly complicated upgrade policies. Adobe should stop looking for "con" methods like these designed to squeeze a few more dollars than reasonable for Adobe products.

Meantime, I have lost complete productivity for the day. When a supervisor is finally available, he tells me that they no longer support this version and I am on my own. He also says my Dell must have broken down at the moment of re-install which is a statistical improbability. He wants me to buy a later version of the software. I have investigated versions 9 and 10. They are the subject of significant criticism including a complete (and unnecessary) format change. The universal recommendation is to stick with Version 8. The supervisor then states that I will have to solve this problem on my own. Also, after looking there, there is no assistance in the knowledge base, even if I knew how to.

Basically, I have been thrown to the dogs. Questions: (1) Why did they put me through endless hours of re-installation only to tell me that they would not help me when the installation goes bad? (2) So if they are not supporting version 8, and I am not asking for assistance on a new install, or in a changed environment, or to move it or do anything different with it, or on using it but only to have it work the way it did last week on my Dell until they put me through a re-install, is that kosher? Can they just dump you like that?

I explained to the Adobe representative that this was an online service and no software was required, so nothing should have been shipped. Then I was given a new password. The password was obviously not the problem; I was able to sign in. It was just throwing me into a verification loop that I couldn't escape. But I repeated the process several times with the new password. Then I was told to call back on a different number. When I called back, a recording told me to please hold--the expected wait time was over two hours. I feel as if I have been given the runaround by both the service and the very poorly informed technical support. They had canned answers that made no sense regarding the specific product. I knew more about it than they did. I won't sit on hold for $20 for 2 hours. How many people have they done this way?

I have transcripts of each conversation. All I want to do is get my system upgraded so I can open one stupid file for a client, and it's going to cost me $550 plus the $119 I spent for a product that I cannot use or open. This is exactly why people just pirate Adobe software. Why pay for something when you get treated like ** by the company you try to support? I am going to be sending letters to every single CEO and email address that I can find an address for at Adobe to report this kind of lack of support from a dedicated customer that has purchased thousands of dollars of software from your company rather then pirate like half the known world does. I would expect even a little care or concern. I truly hope this email brings awareness to how these huge companies really don't care about its customers and only focusses on selling, selling, and selling.

Then I find out they "changed their minds and I didn't have to buy CS5 like they told me I did! I now have a defective product I never wanted. For the next few weeks, I’m trying to get a refund. Multiple times, I am asking someone to call me, filling out the "Call me" feature on their site. Numerous people starting from scratch when I contact support. Cases opened then closed, then opened and closed with no solution! They tried to pawn off giving me another product to make up for the defective product they shipped me if I will keep it!

I know they had this planned from the beginning to get as many people as possible to by a program, then come across at the hero when they say, ok, we changed our minds and you don't have to purchase the product to be eligible like we said you did (yay for us type thing, which I’m not buying). This company is horrible! Do not buy from them! They lie and then refuse to cooperate or call to fix a problem.

Welcome to the world of Adobe and Student Software discounts! On September 4, 2010, I purchased an Adobe Master Creative Suite Collection ESSD STAMM2-0109-4613-1825-0857 for $901 through Academic Superstores. Academic Superstores approved my student status at Full Sail University and I was shipped the physical software. When I opened the box and tried to register the software online, I was rerouted to https:/***.com, a deceptively nefarious website associated with a building full of servers in Madison, Wisconsin and few actual employees.

The initial day I tried to upload student status verification, the website was overwhelmed and I had to wait 3-4 days for the once weekly servicing of the site. I then spent 2 months re-uploading student status verification with rejection notices ensuing 1-2 days after each upload, when I could get the site to upload my documentation. I called Adobe directly and was connected to the rudest customer service department on the planet. I got very concerned after the fourth or fifth hour long call that Adobe did not want to issue the software registration to me not because I was not eligible for a student discount but because Adobe had a direct relationship with academic superstores, and, the company uses. Identit-e and the offshore customer service company WHM, by the way cannot contact one another, as a beard to cover that what Adobe is actually doing is restricting free trade.

I am asking that the United States Attorney General's Office as well as State level Offices in California and Texas restrict the sale of all software without a legitimate software key issued.

This software is rubbish. I wonder how many disgruntled consumers would like to join a class action lawsuit for disgruntled customers. I hope Adobe used my $105 to pay an executive a big bonus for their deceptive consumer practices, because it is the last money Adobe will ever get from me. And I am going to tell everyone I know to steer clear of Adobe.

Adobe has a scam going that is, not doubt, making them millions off unsuspecting consumers.

Adobe is now requiring that purchasers of Photoshop give personal information (complete birthdate) for use of their product (Elements 9) without prior notification--i.e., after purchase. This is in addition to the required registration information (which IS noticed by Adobe in its online privacy policy). By combining information (some noticed before purchase, some after purchase), Adobe compiles a profile on their users which violates both federal and California State laws.

I needed the disks replaced because in a move they got lost. Adobe refused to replace them, instead insisted that I buy all new products. Hell, they didn't even offer a discount of any type! Adobe gets no more of my money, and if I can steer more people clear of this appalling company with no customer appreciation or loyalty to the customer, I will.

In the call, it turns out that my products, which I had legally registered, were pirated by someone else. They had me listed but had my software in someone else's name. I got these products new, in the package, from a tenant in lieu of rent. I registered them and had no problem until I wanted replacement disks. Now, they want me to buy CS5. No way, I am not gonna do it!

I am a self-representing artist and now I have to find a new suite of software, that I cannot afford, to replace this. I do my own prints, and without this software, I am in a real bind.

First he told me to contact technical support because he was on customer service and then he sent me to the exact same link that I had used to contact him. Adobe charges a premium process for their software. I paid hundreds of dollars for CS# and then hundreds more for CS4 and I don't know what for the .pdf software--not hundreds, but I get nothing from them in the way of customer service when the products I bought from them do not work.

I missed an important appointment. This situation is an ongoing one, wasting hours of my time and that of Adobe staff. This is only one of the many issues I have had with this company. They are responsible for the software, yet it is hard to find anyone in their organization who knows anything about how it operates. As a result, lecturers and students consider their service to be limited to retail and installation. Anything else is beyond them. If I was in business, which I hope to be soon (Multimedia), I would have lost real money and possibly clients because of their lack of support. I am very concerned about it. Had I needed to install CS5, I would not have been able to, rendering the software useless. Fortunately, I have an older version (CS4) which I can install.

I completed all the other fields and when it came time to select "submit," everything looked ok. So I selected "submit" and up popped the "Thank you for your order" page. The price I was charged was over $300 now, as they charged me the regular price of $299 + tax and shipping of course. I immediately called them and was told they do not cancel orders as they are processed immediately! Subsequent emails and phone calls have only resulted in $50 being credited back to me and that took 1 full month. I am still out the other $50, and Adobe is taking the stance that the case is resolved.

What are the options? Well, they have to abide by the law, so you can call them and pay tons of money to get a technician who will take his time to try and fix your problem but most of the time will just try to get rid of you by telling you to reinstall windows or just buy a new computer (8 out of 10 people surveyed!).

You can also submit a technical complaint if you actually manage to get through the buggy registration and select your software from the list (only 3 out of 10 people surveyed in my little research managed to complete one) and you will definitely get a response such as "see this page" (which you already saw and contains nothing new) or several other excuses to get rid of you and tell you nicely to ** off. Forget about submitting a customer service complaint, the response will always be, "we can't help you, this is of technical nature" (10 out of 10 people surveyed). They will answer that even if you just write to ask for a way to upgrade! Imagine that.

Most people give up at this point. If you insist, you might get a human response (previous ones are just auto responses or copy pasted answers) that will tell you that they will be looking at your problem and let you know when they will fix it. You will never hear from them again (9 out of 10) and if you wait too long, they will tell you the new version is out and you need to upgrade (pay a few extra 100s of dollars). Otherwise, it is no longer their problem.

Bravo Adobe, the perfect scam, planned years ahead in order to literally milk the population. Someone needs to come up with a good alternative for Photoshop and Premiere. Whoever does that will have half a million customers instantly.

Our case has been closed numerous times and considered resolved but still no serial number. They are sending it to the wrong email address. We have spent hours on the phone with people that we can't understand and have done online chats with support people that don't help at all. They tell us to re-submit the information. The 30 day trial will expire shortly and then what?

Since Adobe has delayed the issue for more than a month, it is now too late to return the product to the store or to Adobe. I am so angry that I paid more than $200 for a product that my daughter cannot use!

Please withdraw my initial complaint. Thank you for being here!

This morning I received an email stating that they had received my proof of eligibility and that they would respond "shortly.” It is now 12 hours later, and I have had no further response, even after emailing them this afternoon and asking the status of my serial number. I have spoken to several ADOBE customer service reps and a supervisor today in an effort to resolve this issue.

The last rep stated I should download the free trial software online until I get a serial number. I told her that is insane. Why would I need to download a free trial when I paid hundreds of dollars for the biggest software package the offer for consumers ($2600.00 retail)? I left one final message for a supervisor this evening indicating that I had purchased a product I am being deprived the use of and that it needed to be resolved tonight or I would be filing a complaint with Consumer Affairs. That was two hours ago. In short, there seems to be no great concern demonstrated by anyone of the several people I have now spent hours talking to at ADOBE. I have never purchased software or any other product that was not usable in a reasonable amount of time (usually immediately). There is possible grade reduction due to not meeting college class (digital publishing) deadline for project. Not to mention being out several hundred dollars for a product I cannot use.

The last time this happened was on July 14. This time all attempts to reinstall the program failed. I called Adobe technical support. The person I talked to was unable to help. I was given a Case I.D. and was told that the issue was being raised to the next level. I am writing this on August 24. The problem still has not been resolved.

I have talked to several Adobe technical support people. In no case was I able to reach people I had talked to previously. Each time, I had to talk to a different person who could (or would) not connect me to someone that could help me. On August 11, I was finally called by a person who said he would resolve the problem. He has been "working" on the problem ever since.

On August 20, he called to say that he was going to install Creative Suite 4 Design Premium on my computer. He took control of my computer and said he would call me back when he was finished. He never installed the program and never called me back. When I checked the computer in the late afternoon, I found that he had signed off. I also found that all my security programs (firewall, virus protection, spyware) had been disabled.

I have been unable to access my case via the internet. This is because I apparently have two internet accounts. The one assigned to my correct e-mail address identified me as someone from "Planeroad, Brownsville" (No, I'm not making this up) and there were no active cases listed. I was told that I had another account with my e-mail address listed but I was not able to access this account from my computer. I have never had a Hotmail e-mail address.

I sent certified letters to the Adobe President and CEO, Mr. Shantanu N. on July 21 and August 3 describing the problem and asking for help. I have receipts that verify each letter was received. However, I have received no response from anyone to either letter. This is a strong indication, at least to me, that Adobe corporate management condones, and may even encourage, this type of customer abuse.

On July 29, I submitted a formal complaint to MD Office of the Attorney General. They forwarded my complaint to Adobe on August 12. I have heard nothing since then.

This whole experience has been costly to me and my wife both financially and emotionally. Our activities have been severely hampered and the ordeal is still not over. Adobe management appears to have a callous disregard for its customers. I suspect that Adobe is systematically trying to bully its customers into unnecessarily upgrading their programs (at substantial cost) by selling programs that are designed to periodically fail and then setting up a byzantine technical support apparatus so that the customer cannot get timely help.

I called them immediately after the install for help registering the system. The person I spoke with said he had completed the install and had set a URL for me for my photo archives. I called soon thereafter and was told that since I had called for registration assistance, some of the free benefits I was to receive with my service were cancelled, and (2) that I did not show as registered, and (3) that there was something wrong with what the software displayed on my screen. Another tech told me I need to increase memory, but HP advised me that the 4 gig RAM memory I have is more than enough. Adobe disclaims responsibility for the problems and moves me from customer group to customer group. It was suggested that I reinstall and monitor the install for any error report later that I should expand memory (after I told them I'd uninstalled). I'm not a literate computer user. I have spent many, many hours trying to work with HP, Adobe, AOL with no success to correct these problems. I am now so stressed (I have heart disease and hypertension and have been advised to reduce stress in my life) and have wasted so much time that I feel my only recourse is to hire someone to do the work for me and anticipate the cost will be upwards of $300.00.

Today, I phoned Customer Service in London and explained the above, to my (understatement) surprise was informed that even though I was well within the three months, they actually measure the launch as a launch period from the 12th of April to June 2010 and therefore, I did not qualify for the free upgrade. This Launch period was not mentioned when I inquired and I would have to pay $199 again for another upgrade.

My new CS4 suites arrived on Friday and I set aside Sunday for the re-install. By Sunday morning, Adobe had already terminated my CS4 license on the Mac (thereby remotely disabling the software). I proceeded to remove all CS4 software from all computers per my agreement in the LOD. I discovered that the new software was shipped without any serial numbers. This was an error on Adobe's part. I called customer service and spent literally all day Sunday attempting to get the new serial numbers.

This morning, I called again and was told that the case had been escalated and would be handled by a senior support representative. I was assured that the matter would be resolved today. In the meantime, I am unable to use any of the Adobe CS4 software on either platform. A cannot do my work as a photographer: the cameras that I use depend on the most recent versions of Photoshop (CS4) to process files. Providing me with new serial numbers in a timely manner for products that I have purchased is certainly Adobe's obligation to me as an end-user.

I have fulfilled all my obligations to Adobe: I've destroyed the old software and submitted LOD's as well as other documentation to Customer Service. Copies of all related documents are in PDF form. I do not have an audio recording of my interactions with Adobe Customer Service, but I've saved all sessions from the support portal. It seems from my research on the web that my interaction with Adobe is not uncommon. End-users should have some rights and Adobe should be held somewhat accountable. I would be eager to join a class-action suit against Adobe.

On 3/9/2010, my company purchased software ('Photoshop CS4') from Adobe for $699.00. After contacting Adobe Customer Support to assist with the installation, I was instructed to delete the old version of Photoshop from my computer and re-install the new software. Although 'Photoshop CS4' operated correctly, it turns out that deleting the old version affected another Adobe product that my company uses, called 'Illustrator CS2', a software program that is absolutely critical to the operation of our business.

When Customer Support learned that 'Illustrator CS2' was affected by this deletion and installation, they recommended that I return the 'Photoshop' purchase and upgrade to 'Adobe Creative Suite 4 Design Standard' software. Adobe promised that upgrading to the current version of all software would eliminate any "compatibility issues". I purchased 'Adobe Creative Suite 4 Design Standard' on 3/11/2010 in the amount of $799.00.

After two attempts to unsuccessfully download and install this new software, the Customer Support Technicians at Adobe were unable to fix two error messages that have prevented us from using their software (Error #1 A valid installer could not be found (when using the Deployment Toolkit; and Error #2 Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance). I have saved screenshots of these errors messages and call-logs of phone calls made to the Adobe and the duration of each call (see below).

Be that as it may, I deleted the software that Adobe recommended, but before doing so I took screen shots of the software (which I have saved) that I was asked to delete, which included two of the most important software critical to the operation of my company:

2. Adobe Illustrator CS2

Here are the issues that remained unsolved:

3. Most importantly, previous editions of Adobe software were deleted per the request of Customer Support. This decision has adversely affected my company and since March 11th my company has been unable to serve customers as a result of having no software whatsoever.

As of today (March 17, 2010):

After purchasing Adobe software on March 9, our company has been unable to serve customers which has had an adverse impact upon our small business. Adobe has been unable to reconcile problems, has ignored repeated requests for assistance and left our company with no other alternative but to take action and file a complaint with the Better Business Bureau.

When I asked him to solve the next problem, the program is an upgrade from Creative Suite 2, but does not recognize the CS2 serial number. He referred me to an unhelpful KnowledgeBase document and refused to provide further help and he was the best of the tech support people I've spoken to. I asked to be escalated to his supervisor. Having spent half an hour on hold there, I gave up. However, none of my programs are working yet and I am on the verge of missing several deadlines.

Problem # 1 Non-access to files through encoding.

Even in Adobe's own software, Soundbooth which I also have (but is not professional enough for my needs), it cannot open these Audition files. Neither are they transferable or recodeable. So, I'm dead in the water for opening up my archive for several hundred sound files, which I need for my research.

Problem # 2. Online software download

This began in December 2009 when I asked for the link and serial number to download the software (that I legally own) from their site after the trial version that I'd been using in the interim expired. After explaining my situation in detail and pleading with the customer service representative, I was told that she understood the urgency of my situation and would ask the case file people (some unnamed gatekeepers) to provide me with the link to an online download. She said she would explain it in detail in her case report and that it was urgent. She seem to think it could be done. I had confidence.

Several days later, I received a Case department reply that it wasn't possible and I have to order a replacement disk, despite that it wasn't easy and would mean delays as someone would also have to be home for the delivery, as well as mailing the disk to me. It seems that once the trial version has expired, you cannot use your serial number to activate it. For some obscene and unreasonable reason, they will not not provide me with alternate access to the software download online where I can use the serial number that I own. This is an issue of denied access to my property in a timely and efficient manner, according to my needs.

Problem # 3 -- Still naive, I contacted them again and this time, I was told to call the Adobe representative in this former eastern European country where I'm based and see if I could get a replacement disc from them. So, this was a man on a cellphone. Of course, he doesn't answer his cell phone but you leave a message, which he then does or does not return, depending on whatever. Well in my case, he never returned my many calls. This is great international support! So, I'm back to calling Adobe customer service. I'm back to the same useless loop of empty solutions.

Problem # 4 -- The replacement disk.

I was desperate. It was another month later and I was further delayed in my work. I now knew that I'd have to get the disc and try to arrange for it to be mailed to me. So on February 5th, I ordered the replacement disc and payed $44 USD. Now, the week before, I'd had a fiasco with another software from Adobe (CS4) that I'd ordered. It was sent and then sat in the FedEx office without me being notified that they didn't have the access code to get into my mother's building. So when sorting out that problem, I asked them to please note the code and my mother's name on my account delivery details (for which there is no room or space to add it on Adobe's delivery address online page).

I told Adobe that it was vital for it to be there because I had other software I urgently needed (the Audition Replacement disc) on the way too. Of course, it didn't happen. So, the disc came and went without my knowledge or the right delivery information I'd provided them with. Also, on my account it says I've been refunded the $20 but charged the shipping. In actuality, I've been refunded nothing.

My mother did receive some software in the mail and mailed it to me. I thought it was the Audition, but it wasn't. Today, I thought I was opening the Audition disc only to find out that wasn't it. Now it is March and I still had no Audition and still stuck with my research.

Problem $5 - Back to Customer Looping

So I looked at my account online, which didn't show that the Adobe replacement disc was returned, etc. Again, I explained it all. Again, I pleaded and begged. And again, I've been offered the same non-solution. The customer representative is sending it up to that kangaroo court they call the Case Department for review. I asked her what would be different this time? Why if I've already gone this route to no avail? Would she assure me that this might work? Why could she not help me get access to property I rightfully own?

Of course when you say these things, they go silent for a while. I really don't know where to go next. Sure they could send another replacement disc, but they've screwed up the delivery twice (Audition and CS4). So I'm not very optimistic about that route and it entails two more weeks of mailing from my home country to where I am researching or attempting to.

If I could go elsewhere for my sound and multimedia software, I would. The products are great but the support is non-existent especially if you're a tad outside of the normal problem type curve.

I lost 3 months and ongoing research time, which is lost government and educational grant money. I have the inability to access critical files in Adobe Audition. I lost momentum in work, had extra stress in an already stressful (doing a doctorate) situation. I lost opportunities to use files for conference material and radio programs and possible revenue.

Is this kind of thing normal with Adobe? Is there another company out there doing anything similar to Adobe? I could see that enough people feel like I do and are for want of a better sentiment, feel they are being ripped off by Adobe. It will not be long before they face some kind of class action. You just cannot take customers' money and not give them what they paid for and then ignore them.

Because my software was delivered through the Macromedia DevNet program and given a serial number that now Adobe refuses to recognize. I am being told too bad, they can't help me. My software is the exact same as anyone else who bought the product off the shelf. I paid the same price and I still have the Macromedia paperwork touting that this was the preferred way to get the MX Studio Suite.

After numerous emails and hours spent on hold with their "customer service", transferred across departments having to repeat the same information over and over, I was finally told that they couldn't do anything but refer me up to a supervisor. I was supposed to hear back in 2 days, now it has been 2 weeks without a response. Their customer service support portal says there is a 24-hours response window - that is a joke. Never did I hear back from them in that time frame.

serving San Francisco, Oakland, and Northern Coastal California, 1000 Broadway Suite 625, Oakland, CA 94607,(510) 844-2000 ** Adobe Systems Inc.

Unfortunately, their software is the industry standard - so if you want to work in the web/print design industry, you have to know their product. And they treat their customers like they know they have no option.

I recieved two letters stating I cannot use my reciepts as proof. Instead I must send in the flap from the box in order to recieve my rebates. HOW CAN I TEAR OFF THE FLAPS OF CHRISTMAS PRESENTS? Upon calling the customer call center I spoke to a nice young man named Tobias. After speaking with his supervisor he said the policy of sending in the box tops was to be enforced without exception. I FIND THAT ADVERTISING A REBATE IN DECEMBER WHEN YOU KNOW THAT PEOPLE ARE BUYING CHRISTMAS PRESENTS IS VERY MISLEADING BECAUSE ADOBE KNOWS DARN WELL THAT PEOPLE ARE NOT GOING TO RIP OFF A PORTION OF THE BOX THAT WILL BE GIVEN AS A GIFT! I'm guessing they sold quite a bit of this software becuse of the advertised rebate, yet they instituded a policy that made it impossible to collect. To me this is a form of theft. Can you please help?