Verizon Wireless Reviews

A big thank you goes out to Andy at the Verizon store on Beechmont Avenue in Cincinnati, Ohio. He was so patient in helping us, took his time, and fully explained what we needed to get started with. We were not an easy case. This manager took what it takes to help make customers happy. We hope that this reaches his boss so he will know how hard this guy works for us and the Verizon company.

I want to beat on Verizon for a minute. My husband and I were in Jamaica 2025 and we forgot about getting an extended plan for our cell phone service. And this was just after they had that category 5 hurricane so they had nothing. So we get a call from Verizon saying, "Hey we noticed you were in Jamaica. Would you like us to give you an international plan." My husband said yes. They started immediately and we could let our families in the US know that we were okay. Thank God for that person who got ahold of us and for Verizon for doing that for us. Thanks again!

We have been Verizon customers for over 20 years. Without going into a bunch of details, we have renegotiated our contact probably 10 times. Every time we renegotiate, after a year we are back on that same treadmill. We are both retired seniors and tried to negotiate a better plan especially for seniors. We are paying $200 a month for Internet and 2 phone lines. After going back and forth with a rep I could barely understand, she have us a great deal for "only" $13 a month more. So our new senior citizen plan is now going to be $213 a month. As you can see, Verizon could care less about long time customers. Oh and if you try and cancel, they have a bunch of hoops you have to jump through to even get a pay off. While I am sure all the carriers do the same thing, I would suggest you get the best deal and after the introductory period, find another carrier.

Kassic at Verizon provided excellent customer service. She could not have been nicer—very patient and willing to take the time to clearly explain everything and guide us through our issue step by step. She made the entire process easy and stress-free. I would recommend Kassic any day; she is a very pleasant and professional person. If you have the chance to work with her, you are in very good hands! ⭐⭐⭐⭐⭐

This review is for Shara, Kym P. And Christian. They worked hard to make me a happy customer. They smiled and greeted me by name even when I thought I was being a pest. They were suggestive helped me set up my phone sold me my watch and over all exceptional service. Even honored people in the order as they came in. I give 5 stars for each of the trips I made in and out of the store. Bravo!!!!

Worst service and customer support ever, place a fake fee of $500 and after many month of requesting proof of that service fee or discount as they call it, no information was ever provide. They went ahead and put it on my credit report. I definitely filing a lawsuit for once in my life

Just an extremely greedy company. Constantly jacking prices up, and for what? To not actually include anything of value. ATT gives better deals on phones as a continue customer along with grandfathered plans and permanent price locks. Verizon just nickel and dimes you, then threatens to disconnect your account if you complain too much.

The minute you decide to leave, your account get closed. They tell you they can they can't verify you. Transfer you from one department to another. Store say they can't help you.. It's been over a week of issues to get phone transferred and problem remains. I rate them below zero.

I had been with Verizon for 25 years paying vastly way too much compared to what I am paying with another carrier. I received a bill and tried multiple times to resolve via letter, phone call and dispute channels. No response. They sent me to collections. Try calling customer service and the automated system says “You are no longer in the Verizon Network. Good Bye”. So no way to resolve or get an explanation. Save yourself. Shop around. I went from paying $190 a month for 2 lines, to $20 a month for 2 lines. And they made no attempt to keep me as a customer after 25 years.

I currently have Verizon wireless service; even though it's kinda spendy but their service's excellent as well as their AI support. I'm content and have very little to complain about.