Tracfone Reviews

I bought TracFone and had nothing but problems with it. Attempts to try to correct all the problems with this service was a huge waste of time! Dealing with these non-English speaking people who could care less, was a nightmare! The phone never worked right and when I had an emergency, it wouldn't work. The customer care people are a big joke... My last purchase of minutes I spent $300.00 and they took my money... I never got to use any of my minutes or units because the phone never worked... Then came time when I was due to purchase more minutes and I told them I wouldn't buy more minutes for a phone that didn't work... Not ever did they even offer to send me a working phone and I certainly did not want to purchase another one from them and go thru this whole mess...

I just purchased a Tracfone and I followed the steps exactly as I was told to, and guess what? Can't make outgoing calls. I called customer service for tech support and I could barely hear the tech person due to all the noise in the background from other technical support people trying to resolve what sounded like hundreds of problems.... They told me to call back in an hour due to problems they were having.

I ordered 2 new tracfones, LG225's. They were lost by FedEx. Tracfone said they would send out 2 new phones because that is what the original order for $85.58 was for. What I have received to date is one reconditioned phone. I refuse to accept this and have disputed the charge on my card.

Sometime during the week of Dec. 1, 2008, I Lost my tracphone wireless in Florida. I called Tracfone to turn off service, I receive a confirmation number **. I called Tracfone on Dec. 8th to check status. I was told that the Phone number to my Phone was registered to a different name and they could not help me. I bought the phone new 4 years ago. They have the number of a person who is reg to my phone number, but they say they cannot call to verify Phone number.

My Tracfone wouldn't accept minutes bought with my credit card. Call center was useless and took hours to do nothing. I sent an email complaint to the Florida Better Business Bureau and got a personal call from the Florida head office of Tracfone the next day. Please advise other Tracfone (or other) customers on your website to do this! It took her about two minutes to fix my phone. Tracfone has an A rating with the BBB so obviously not too many people have made complaints, though your website is full of them!

I have a TracFone that I activated, used and then allowed the service to expire. A few months later, when I went to the website to reactivate the phone by purchasing minutes with the phone's serial number, the website told me to call the customer service number. I was then told that the phone needed to be updated and would no longer work so they sent me another one. On that same call I was then given a series of codes to enter that erased all the information in the phone I had. I waited a week and received the refurbished cheaper phone that would work with the current network.

My son lost the phone in the house, so I called about transferring the minutes. They said it would be no problem. I bought a new phone and called for my minutes. The man, who was almost impossible to understand, told me he couldn't find my exact amount of minutes on his computer, and that I should go to my account and add some so I could see the total minutes. After the addition, the total was not displayed. Originally in this conversation I was told I could only get the last amount I purchased (400 minutes). Now, after this, he told me I could only get the 120 minutes. After being on the phone for 30 minutes with him, he told me to call in 2 weeks and they would have it. I called in 2 weeks, and after 95 minutes of being placed on repeated hold, I spoke to a supervisor who continued to put me on hold and told me I could get 360 minutes. How they got that, I do not know. After all this, I still received 160 minutes less than what I can prove I bought through my credit card.

TracFone has TERRIBLE customer service and EVEN WORSE record keeping. My Double Minutes for Life card was never properly input into my phone's account and I had to call to have them manually add the double minutes the last time. They SAID at the time they would fix the problem and now, five months later, when adding more minutes, they didn't double again. Now Customer Service claims they don't have a record of the pin number which I (stupidly) discarded the last time after they SAID they had fixed the problem and I believed them when the double minutes showed up on my phone. But they had only MANUALLY added them the last time it turns out. So with no proof I have now lost my DMFL EVEN THOUGH the records show they doubled them the last time. This is FRAUD since there is no way to double check on your online account that the DMFL card has actually been correctly added to your phone.

I bought a TracFone to use for calling Germany because they promised this was possible with their product. I have not been able to use it for International calling and have called the company many times and spent hours trying to resolve this issue. I would warn anyone not to buy their product for this purpose. I have used up most of the prepaid airtime trying to go in touch with Germany.

I have been receiving text messages from TracFone advertising their specials and these deducts minutes from my phone no matter how I try to navigate around them. So, I am paying for THEIR ADVERTISING! I have complained and they keep saying it's been taken care of. NOT! I still get the text messages and the minutes keep being deducted. I am paying for TracFone advertising! Plus, my energy and time is wasted trying to get this resolved as the problem continues. The person I spoke with was in Bogota, Columbia and barely spoke English! My nose is smelling something rotten going on here!

I bought a Motorola phone with TracFone. It wasn't long until it started having problems. I continued to use it because I only use it for emergencies and the problem was it would shut off on me and when I would open it, the display showed nothing. The problems have continued to get worse so I bought a new more expensive phone. When I called to transfer my number, minutes and service end date, they said it would take 72 hours. After that time, my old phone said unregistered SIM but my new phone had not been updated.

I received a flier through the mail that preferred customers would get 1000 minutes for the price of 400 minutes, if I used a promotional code when ordering. When I ordered (online), I only received 600 minutes. The web site did not warn me that I was only getting 600 minutes before the transaction took place. I called their customer service and was told that it only applies to their double minute customers and they do not give refunds. I do not get fliers from TracFone on a regular basis and they should not have sent these fliers to customers that are not eligible. This is highly deceptive.

On 11/08/2008 I used the Tracfone website to buy a 400 minute card with 1 year service for $99.99. I used the promo code 53018 which offered 800 bonus minutes, and the page accepted the code. In the next steps, I saw the 400 minutes purchase, plus 800 bonus minutes, totaling 1200 minutes. I printed this out on paper as such. When the minutes went on my phone, I ASSUMED that the 400 minutes I had purchased would double, as is common since I understood my phone to have DMFL on the phone when purchased (W370 phone) BUT the minutes DID NOT DOUBLE. I should have gotten 1600 minutes, not 1200.

The reconditioned phone I got from TracFone when I last added airtime has become unusable. Following the directions on their website, I attempted to transfer my account back to the phone I originally transferred it from. After many attempts, the only result I got was "You have entered an incorrect phone number, please try again." After a few emails, in their third message, they said I needed to buy more airtime to activate the phone before I could transfer the airtime I already had, to that phone. Rather than throw good money after bad, I purchased a new TracFone phone. Tried following their instructions with the new phone, with air time, but got the same results. Also every one of their email replies takes 2 days to receive. I am thoroughly convinced that their Activate my TracFone with a number transferred from one of my other TracFone's procedure never works, regardless of what is entered. It is just there to placate (ex-)customers.

I purchased air time minutes on the internet. The last step created a error message with instructions to call their service center. I checked my bank and verified the purchase was posted on my account. The service center was very cordial but failed to call back as stated. I called back and their service center stated the technicians were going to correct the error within 24 hours. I am now in the 3rd day with no returned calls and no more information than I had from day one.

The other day TracFone disabled a perfectly working TracFone without cause. It was the only one I had and when I contacted them, they said I had requested the airtime be transferred to my new TracFone. I didn't have a new TracFone and told them that over and over again but they did not listen nor are they willing to take care of their mistake. I only have one TracFone and it still had unused minutes on it with no time to be added until 12-31-2008. I gave them the serial number and they said they didn't have a serial number in their system matching it. Then they said I must have read the serial number wrong so I even sent them a good clear photo of the serial number right off the phone but they still offered no help. TracFone is trash.

I bought 2 TracFones. The service date ran out on the first one so I had to buy another. I only used this phone for trips and if needed emergencies. While on a trip, I tried to call a hotel to confirm a reservation, but couldn't place the call. After trying for the next few days, then a couple weeks, when back at home, called them and they sent me a new SIM card within a few days. After 2 long grueling calls probably 2 to 3 hours, when they couldn't reprogram my phone; their final comment was to say that I had to purchase more minutes, even though I had 397 minutes left on my service plan when they were trying to reprogram it and couldn't. Also, my service date was until Feb 09. I was helpless. Now it looks like I lost all that money, plus I don't have a phone. Please help.

I purchased an upgraded phone for my boyfriend who has had TracFone for a little over a year and when I went to try to switch his number to the new phone, I had to end up calling TracFone. And after doing as instructed the minutes were switched from his old phone to the new phone but not the number. The operator said to give it 24 to 48 for the number to switch, I waited 72 hours and no number switch. Called TracFone back and had to go through the whole story again. She first tried to say no, there was no number to switch and I explained to her what happened. And she had me on hold for over an hour, coming back and saying "May I place you on hold for another 3 minutes for over an hour?" Then she comes back and says, "We need to send you a new sim card. It should be there in 3 days."

My TracFone wouldn't let me make or receive calls, I called and they said I deactivated the number on 7-28-08, which of course I didn't. I had prepaid service until 2-2009, with 409 minutes. They sent me a new Sim card 10-30-08. While trying to get the new phone number and minutes reinstated, for almost 2 hrs, they finally came back on the phone and said I had to buy more minutes (units) and new service. I was very patient with the last rep, but after she told me that, I just hung up, it was either that or start shouting, but I chose to hang up and just cry. Please help. One year service and 409 minutes airtime, and no phone service.

I too purchased a double minutes for life of the phone card a little more than 2 years ago. I've never had any trouble adding minutes before and they've always automatically doubled. Yesterday I had to purchase more minutes. They offered a promotion on their website of a bonus 200 minutes for the 1 year plus 400 minutes card I ended up purchasing. I did not receive my double minutes or the bonus minutes.

On 10/27/08 I was offered a 1 year service with 400 minutes (doubled to 800 minutes because I have a valid double minutes card, + 200 bonus minutes if I purchased before 11/5/08). I made the purchase online, followed all instructions and received only 600 minutes. When calling the company I was told, "too bad, nothing can be done about it."

Lost time and cannot use blue tooth that I purchased. 1. Your service gave out my phone # to a company that is calling my cell phone, which uses up my minutes. 2. My motorola has no blue tooth option as my other phone (same model).

Purchased phone card that says adds 1 year to your service end date (OK) plus double minutes on other minutes you add for the life of your phone. This is the problem. They are telling me the double minutes are only good for one year, but that is NOT what the card I paid $139.99 for said. I had been receiving double minutes until my last card purchase of 200 minutes. I only got 200 minutes. I believe I should have received 400 minutes.

Last month had no service for 8 days, kept getting run around. The phone worked for 2 weeks then it just had no service. Been on the phone with tech support for the past 6 days and they keep telling me to wait 12-48 hrs. I have 345.00 minutes on the phone and can not use it.

The acute problem right now is, TracFone has pocketed my $96.86 I paid online last night, but I did not receive the minutes I paid for. Their customer assistance agents claim that their computers show I got the minutes. When I insisted I still have '0.00 minutes', they then put me back and forth 'on hold' for most of two hours. I had to hang up, call back, was dropped, bounced around, fed the same old lines "Let me update your information again...or let me put you on hold while I talk to my supervisor..." I then started insisting "I just want my money back; I don't want the minutes anymore." They were then unable to accomplish that. One polite agent (and one more informative than most) admitted that she just could not pull up my information on the computer, and neither could her supervisor. I simply cannot afford to spend hours and hours just to get back my $96.86.

I purchased a $9.99 prepaid (Kyocera) TracFone and a $19.99 (60-minute) phone card. I called the number to have it activated. They told me to wait 1-4 hours and it will work. It did not work. I called customer service and they had me punch in codes and wait 24 hours which I did. It still did not work so I called them again... entered MORE codes and waited another 24 hours. When I called back, they told me, "That phone will not work in your area. We will send you a Motorola. It is much better and will be there in 3 days 5 days." Later, my package arrived only to see the exact same (Kyocera) phone sitting in my hands that I was having the problems with. I called them and explained to the person my situation and what the previous employee told me. This lady told me to open it up and enter the codes. We did this 6 times and a week and a half later, it still does not work. They will not refund my money. I am told to try more codes. They will not let you speak to someone in charge. They just put you on hold 10 times during the 45 minute conversation. They will not send me the Motorola phone that the first person said they would. As far as I am concerned, they are thieves!!! They get their money and leave the customers with a useless phone that cannot even be used.

I had a Motorola V170, with TracFone that stopped working. Rather than buy a new battery that cost over $35.00, I bought a new Motorola 139 from TracFone. I tried to transfer the minutes from my dead V170 to 139 and TracFone told me they could transfer only 800 minutes even though I had 997 and to call back in two weeks to get the other 197. I have been trying to do as instructed and now I am being told I cannot have the 197 minutes I am owed. TracFone is not going to be my next purchase when one stops working.

First of all I bought a TracFone about 1 year ago. I bought double min card and 200 min card $90, put them in my phone, used it once - battery was dead. Tried to charge, nothing! I called them to resolve prob. Spent about two hrs. on phone trying to understand this person I was talking to. Anyway I needed a phone so I bought another. Called to activate - all good. I transferred my min., tried to transfer my double min card, they said NO. I can't do that. So now I'm out another $50. I’m not very happy. Use my new phone #2 for a couple days. It’s fine so I thought I call my lawyer for a court date I had. He said where have you been? I must have called you a hundred times. I never got the call.

Each & every time I add+ Minutes it doesn't go through! I get jipped the Minutes & It's A Big Hassle! Over & Over! Then Tracfone's Website goes down!! Issues can't Be taken Care of! No Replies! Emails don't go through or get Answered! When you call, you get Rude People, you can't Understand Etc,... Issues go unresolved!

I purchased TracFone online for ten dollars. Just received phone. It will not work in my area of residence. Programmed phone several times, still did not work. Being sent same phone. 1st phone was defective according to TracFone. I have only lost time and 10 dollars so far. I am posting the executive contact info for TracFone in the hopes that if enough people complain to the corp office, more will be done. I just don't understand!! All the complaints seem to be the same issue: 1. poor customer support; 2. lack of decent tech resolution; 3. poor equipment; 4. fraud; 5. poor English speaking, poorly-trained, scripted employees. Why has nothing been done? Why is the FCC and the FTC not doing anything about this? Lost time, money and still waiting on new phone that most likely won't work.

I went to their website and bought 200 units of airtime. my credit card was charged $42.39 They need the the serial number and the tracfone number then they confirm that it went through yet I never received the minutes on my phone. when I call the service center that stated there was nothing they could do. it went to someone else phone I asked them to credit my credit card . They refused to comply.

I updated to a flip phone when ordering additional minutes to keep my account active. Even though I submitted all required information to program the new phone, it came with a new number instead of the one I've been using through Tracfone for two years now. I contacted Tracfone and after talking to six different reps, was finally told I would need a new SIM card to reporgram the phone -even though previous reps had assured me they had made the change via my phone calls.

I added a 90-minute card last month to a double-minute-for-life tracfone and received only 90-minutes. My for life card according to the technician had expired. I was repeatedly placed on hold over a half hour period (good thing I used my land line) to be told I would be contacted in 24-48 hours regarding the expired double-minute-for-life card.

I purchased 2 tracfones 1 for my wife both of them said enter sim puk i called tracfone, they said a sims card is in the mail, after a month and several calls later no sims card. we were told to be patient 2 months passed, we sent it be patient dont worry its comming it will be there so 3 months later all our minutes gone TRACFONES response. you shouldnt have waited you need to buy more minutes. ON A phone that is locked because I dont have a sims card to put in it?

I purchused about 2 years service for a total of 8 pnones on both Net 10 and Tracfone for myself and 7 of my family members. When I had trouble upgrading one of my phones for a upgraded phone, they locked up my account for that phone and 5 other phones, indicating that I need to provide all the airtime cards to the Tracfone Verification Department. I faxed the airtime information that I had, however have spent over 3 hours on the phone trying to get the issue resolved and they always indicate that the other department is not available.

Over the last 7-8 years I have had 2or three tracfones. Usually fairly good,my last one however did not have enough volume in the ear piece, and it was diffacult to use. I still had 715 minutes, and needed to add more minutes to keep from loosing them. I added a 60 minute, 3 month card to keep it active. I then ordered a new phone, when I received it it was to have had 30 minutes of time eith it. When I received the fone, it did not have any minutes.

I sent an email questioning whether my Double Minutes For Life card would transfer to a new phone should I decide to upgrade my phone. I was told my double minutes were expired. How can double minutes for life expire? I tried to deal with customer service, but they keep changing the answer they give me. Twice I was assured that I did indeed have a double minutes for life card and they keep renigging on that and saying it is expired.

I bought a phon e for my mom who takes care of my handicapped daughter. She was taking a long road trip with my child who has cerebral palsy as well as other health conditions. I bought the phone right before Christmas in 2006 the phone shipped through Fed Ex however I never received the phone. I found out Fed Ex sent the phone back to tracfone and I got the tracking number showoing that a tracfone receiver signed for the phone.

on 4th of august was toll needed new tracphone, bought new phone called tracphone to activate the phone, lady on phone when through all numbers but phone did not work, she said sims card was bad and will send one on 5 to 7 days.
no card showed up call on 20 or 21 of august, lady on phone when though number said she would send card on monday25 did not not get card call on august 27 have been on phone to find out why we have not received a card talked to 3 at tracphone they are going to send it again. they will not tell me what is going on please help me

i got jipped for $150.00 in minutes plus to make it worse my phone keeps being disabled every few days. The worst of the worst is i have to keep the phone because i'm borderline homeless i'm receiving rental assistance from the state because i have no money or anywhere to go. i also have a 6month old son and i really need minutes for cals to make doctors appts etc i jus don't have the funds to keep saving for minutes. my monthly income on assistance is $73.00.

I bought TracFone at Walmart and added minutes. When minutes was added, I was offered a Valvue Plan, 50 minutes for 9.99 plus taxes. The amount is deducted from my checking account 23 of month. The minutes are supposed to be added automatic. The first two months they were added, the next two months they were not.

it took 12 calls to activate our phone 120 minute card

I called tracfone and ask if I could transfer airtime and minutes from my older phone to my newer one. I had 142.0 units on old phone and 427.0 units on newer phone. I gave the man all serial #s etc. and he tells me what codes to put in newer phone, But what happened was, old phone is deactivated and stil shows 142.0 units, But my newer phone now has 150.0 units. They took 427.0 units from me, and said they could not verify that I had those units.

I own a tracfone. The battery quit on it, so I ordered a replacement. At the time of the battery trouble, I had 256 units on my phone. By the time I received the new battery and got it charged up, I apparently went past the number of days to reactivate a tracfone.

I am a Tracfone user and have been for many years. If you have a Computer it is easy to purchase units not minutes from Tracfone. The romaning was cause by you did not use the Zip code for the area that the phone was used in. The Zip code can be change if you are going to be in that area for awhile. I am not a company repersentive, just a coustomer like you. No the company dose not give me or do any favorites for me. I try to help new customers and interduce them to Tracfone, it is a good deal for your money. You can carry your units over every month, with other companys you lose what you do not use.

I tried to add new minutes and then give them the codes for my double minute card. I had no way of knowing that I couldn't recieve the double minutes because of the order in which I gave the information. I spent $50 for the double minute card only to be told I could not use it until another time. I feel cheated.

I purchased a new Tracfone and wanted to switch my current Tracfone number to the new cell phone. On July 28, 2008, I called Tracfone. The agent removed my remaining minutes from my old phone and provided me with a case number. The agent told me it would take up to 48 hours to update. The agent neglected to tell me that it is 48 business hours. On July 31, I contacted Tracfone again, and was told it would take one more day. I contacted Tracfone on August 4th and was told it would take an additional 24 hours. Again, the agent neglected to tell me that it would be 24 business hours.

I was distressed and disturbed by the treatment I received today from one of the many representatives that I spoke to. I found it irritating in the extreme with regards to my injury and complaint, that I was passed along from one representative to another from 1:30 until 2:30 and then, only to be put on hold, with the Corporate Office for approximately 45 minutes. I finally got through to a voice message asking me to leave a number where I can be reached. I find it rather hard to believe that within a Corporation as big as [Tracfone] that there is only one person to field this call.

My service was about to expire on July 5, 2008. I bought an airtime card for 60 minutes from Walmart on July 4, and added it on July 5. NEITHER The minutes nor the new service expiration date never appeared on my phone.(although the expiration date changed ONE DAY--to July 6) I finally called in, after some time of trying to get contact by Internet--and spoke to the Rep. who answered the phone. She could barely speak English--and I had a hard time even getting across that my minutes were not added.

We have no cell service. Walmart says that this area is serviced by tracfone. It is not. Time warner phone has problems. We are in our late 70's and need a phone service that is totaly reliable. How soon can we expect tracfone to operate in this area

Purchased tracfone online for son's birthday. Phone arrived a week later and SIM card was wrong. Called and stated replacment would be sent 5-7 days. Call 14 days later to find out SIM card never sent becasue address only had city/state. Sending with updated address in 3-5 days.

I purchased an LG brand TracFone in late December with some of the money I had received for Christmas. It cost me almost one hundred dollars to purchase the phone online and have it shipped to my house, not to mention having to buy a phone card, but I didn't mind because I was very excited about having a seemingly hassle-less cell phone to deal with.

services. As I'd not been told that using the Tracfone to add services would deduct from my prepay, I "lost" ca. $13.00 trying to get a Tracfone number, as advertised, in Canada which my friends and family could call without paying extra charges on either end. Assured several times that I would have the number within 24 and then within 48 hours, I never received that number which I requested in October 07.

At some point, my Tracfone started working worse and worse. At first, outgoing calls sometimes became impossible but receiving calls still worked; then receiving calls became impossible; it started working again; then, the phoned stopped working altogether. The pattern of problems was such that a physical problem with the phone was nearly impossible and in a one-hour call to Tracfone, they admitted that the phone stopped functioning do to technical issues on their part, and nothing is wrong with the phone compared to a week earlier.

Attempt to purchase additional time is impossible as the web site tracfone.com has been down all day. I was only able to determine this after numerous searches via Google. If you can't depend on their purchase system, then the phone is of no use. Count me out after this.

I lost my Motorola Tracfone while taking my sister to the hosp. I had a Nokia tracfone at home. I tried to transfer my minutes from my lost phone. Trying to understand the technicians needless to say I got no where. I have used Tracfone for years. I will not use this product again. I use this phone mostly for emergencies. Very disappointed in service.

tried to buy minutes online, was told i used wrong number, the number that was on the box the phone came in. i was transfered several times to several people, who hardley spoke english. I had to call on 2 different days and spent over 2 hours to fix this problem

My wife's TracFone becomes inoperative when outside our local area. Messages include Unregistered SIM, No Service, Emergency Use Only. I have made calls, emails, and service ticket entries. Usually the response is wait 24 hours. Regardless of the methods the phone dooes not begin working until she returns home.

I have had my Tracfone cell for 5 years. Always I have been able to use it in Victoria & Vancouver B.C. Now when my car broke down & I needed to use it in Victoria to get assistance, also when at Tswassen Ferry terminal to call my daughter to let her know what ferry I would be on I get the message NO SERVICE

I got my first cell phone, a TracFone, on christmas two years ago. Now, some of the keys stopped working, so, I bought a new TracFone. First, I went online to activate the new phone while keeping the number of the old phone. At first, nothing happened to either phone. Today, the old phone showed an unregistered SIM at the top of the screen.

Tracfone has yet to explain to me why lately when I want to add airtime, I must always contact their technical support people, then they walk me through several procedures, I then am able to add the purchased airtime. However, I go through the same hassle when it is time to add airtime again. I have complained to tracfone about this inconveience several times, with no answer as to why this is.

I had been with TracFone for a few years. I bought a new cell phone (in a TracFone blister package) at a retail outlet. When I called TracFone to activate the new phone, I asked to use my existing TracFone number. TracFone immediately deactivated my old phone and sent me the wrong SIM card.

I have purchased and received two Motorola phones W260G directly from TRACFONE, FOR $64.63. I have called 800- on June 13, 2008 to initiate the activation process and requested to transfer my existing phone numbers from Nextel, to Tracfone. I completed the process for both phones, I was given the case #, and I was told the process will take seven days.

I recently bought a tracfone and I had lost it. I bought another phone and had my account transferred to another phone. THey didn't bother to tell me that I would have to get another double minutes card for my new phone. So when I went to put in a $100 card, it didn't give me the double minutes. It only game me 450 minutes. I called them back to ask them for more minutes because I didn't know and they hung up on me! That was a lot of money I lost!

I purchased Model 376g TracFone with Bluetooth. I purchased this for use with my bluetooth in the car, however We were not able to get a connection to the hands Free in the car. I took the car back to the dealer, they had the same problem, but did use another phone to show the car system was OK. After contacting TracFone, I finally received a Voice Mail on the phone telling me it only works with headsets, not cars.

After purchasing a Tracfone, loading it with minutes and purchasing the $50 double mionutes for life plan, we returned to the store to seek a local number and was given a 2nd phone number with the same exchange. the phone has no service. We returned to the store, the phone was replaced, only because theya dvised they can only refund the phone and no mintes (we have over 1200 minutes) and still no service, unable to use the phone and we have attempted to use it inside and out doors in 6 different counties. We have been able to make one phone call with our phone. I feel it has not been nor will it be reliable.

I purchased a new Tracfone in 2007 and used it for months no problem, adding minutes and time via their web site whenever I needed them. That same year, when my family and I were vacationing in Florida, my daughter was burned in an accident and spent three weeks in a Florida hospital. All of the calls I had to make during this time ate up my minutes (roaming), even though I still had tons of airtime left before my next due date. I went online to buy more minutes, but instead of adding them, somehow the code I entered cancelled my phone number.

after several years of "dealing" with tracfone scams, the latest scam tested my patience; thus cancelling service. for several months,myself and other tracfone subscribers are unable to receive phone calls. Message: mailbox full. yea, mailbox is full of unsolicited tracfone text messages, costing me minutes to delete, and of course, I am unable to receive phone calls. Kiss these bums goodbye. Investing in a cell phone plan that allows me the opportunity to redress my grievances. Apparently, the corporate owners of tracfone are "friendly" with U.S. government agencies whose job is to protect the consumer. Thousands of complaints over the years, and tracfone is still in business. Why is that?

Tracfone offers a Double minutes for Life card, at a cost of $49.99. If you purchase it, you get nothing - no minutes, no service time. But from that time on, each time you add minutes they are doubled for the life of your phone. I bought one in 2006 and have been well paid back.

Tracfone does not honor the Double Minutes for life. If you read the fine print, as soon as your phone dies, the deal goes with it. The advertising is deceptive as it makes you believe you are buying double minutes for the plan and not the phone. Even if you keep the same phone number, the serial number of the phone is the determining factor and once it dies, everything dies with it; your double minutes, your SIM card info. EVERYTHING!

I used TracFone for over three years and I highly WOULD NOT RECOMMEND IT to anybody. You have to keep all your receipts and scratched off cards that you use to add minutes. If the cards don't work, and most of the time THE CARDS DO NOT WORK, they will put you through days of wasted time digging through your records to PROVE you bought the cards before granting you the services and minutes you purchased. Then you will spend days typing in long codes and repeating them back and waiting 24-48 hours to see if it will work.

I appreciate your help. I did finally find a man from India at Trac Fone but he spoke better English and and he really stuck with it to get the situation resolved. My complaint is resolved. I guess Trac Fone does have some good people also and I was grateful for this man. Thank you for your help!

I tried for about an hr to activate a new trac fone onlin and trasfer minutes as they promised. It did not activate. It said it was activated but was not. I tried again online then called trac fone. I could not understand the person from India nor could she understand me. The phone would turn off every few seconds so you can imagine how frustrating the whole process was. Nothing worked and she finally admitted that the phone was faulty which I tried to tell her all this time. It would not even work with the charger plug on.

we activated a tracfone and they took the remaining menutes off. when you buy this phone they promise big. no contact, no roaming charges. they put in conditions after you (the consumer) has already purchased the phone and is stuck with it. Which is basicly a contract you have to buy the cards then keep renewing them or lose the minutes that you bought. when you call about roaming charges by the time you get them taken care of you time is ran out and do you really want to deal with these people.

I ordered via e-mail additional air time minutes May 22, 2008 paying $19.79, I have yet to get the PIN# to add the munutes. When I asked my bank (I used a debit card) if they were able to track the charge thay had no information on the company (address, phone#, etc.). Not that the $$ is a huge amount, it irks me that I was not able to follow through.

I purchased a Tracfone for the first time about a month ago and have not been able to add minutes. Between May 19th and today May 28th I have called customer service 6 times ( a total of almost 4 hours on the phone with them. Even though I was given a case # during the first call, I'm asked to give them all the info again each time. After being put on hold and transferred several times I'm told the same thing everytime, "there's a technical error, call back in 24 or 48 hours. Twice I was told they would call me in that time frame. I will keep calling but I don't expect this to be resolved. Although my investment was small, I paid for a phone and a service I'm not able to use and have wasted hours of my time.

I've been a TracFone customer for over six years. I bought the double minutes for the life of your phone last year, and since December 2007 the double minutes do not work. I called and put in several cases and they won't help me or fix the problem. I've lost over $600 on missing minutes with TracFone.

I've had an coount with Tracfone since 8/08/07 And every month I have had to call to ahve my units sdded to my Tracfone cause they have always told me that I didnt have enought bars..ok..I understand that... but today when I when I called they told me that I never had and account with them..whith is crap cause I have bank stamenents email letters welcoming to thier service plan on that 8/08 date Now they send me a letter of notice today that my account was cancelled today 4/22/2008 after say that I never had an account with them..if I never had an account with them, then why did they send me a letter of cancellation?? And they took the money out of my checking account two days ago..on 5/19 2008..how is that possible.. unless they had that informatiion of my bank account to begin with

My 14 year old son and i both had tracfones. My sons never worked right from the start, but he was afraid to tell me. I borrowed his phone once and saw all the problems with it. I contacted tracfone and they said they would send him a new phone AND he would have the same phone #. That was very important to him. They sent the new phone and when we activated it his minutes were gone and it was a new phone #. It took 3 months, 5 Sim cards and countless hours and hours on the phone with this company(I would only deal with supervisors towards the end) to get this fixed.

I just want to say that I have used Tracfone for several years without a problem. I have had to call once or twice for issues and they have treated me well, and have immediatly acted on my concerns. They were very helpful to me in learning how to use a cell phone and even though my old phone is totally outdated and huge, I keep it because I like Tracfone.

tracfone droped my old nokia phone last fall and sent another new technolgy phone claiming the old phone was being droped because of tech issues. i had just bought $100 of units in july 07 whenthis occured. I have a total of 585.5 units of un-accessable units per tracfone.

Well from reading other complaints the same thing happened to me. I needed a phone and decided to get a prepaid phone from Rite Aid. Once I activated it it gave me 20 minutes by doing it online. I decided to get more airtime online but it didn't take. I said well maybe I'll buy an airtime card from Walmart. I purchased one for 200 minutes. I couldn't do that online or by the phone. It said error and to contact that 1 800 number. I then called tracfone. An Indian guy who I couldn't half understand what he was saying. The phone connection was bad and I had to practically repeat everything thing.

My family and I have been Tracfone customers for years and found it to be a cost effective way to provide cell phone service when our 2 daughters were in college. Until recently, we have been satisfied with the company and the services they provided. Our satisfaction with Tracfone has now come to an end. Two weeks ago, I began the process of updating my wife's low end Nokia Tracfone to a Motorola W370. The process should have been simple; register phone, add minutes, present new phone to wife. It did not work out that way.

I received a tracfone as a xmas gift in December 2005. I tried to activate it, and it was seemingly activated, but I could never use the phone--never send or receive messages. At the time, tracfone had virtually no customer service. I called and called and called...busy signals for ever. Then a friend of mine said that he had bought a tracfone and it worked fine for his needs...about $15 a month and a phone when he needed it on the road or to coordinate friends...so I thought I'd try it one more time. So I got on line and bought a year service with double minutes...so 800 minutes for $150.21 with tax and all..less than $15/month.

I bought 250 new minutes for my tracfone and tried adding them to my phone on line. After many failed attemts I called the tech number to reactivate my phone and tried again online to add minutes. Failing again I called the tech number and they gave me a ticket number and said that I would be able to now add minutes. Onoter failure . I called the tech number again and they said that it failed because they did not have a line available in this area. I am out 49.00 and a lot of frustration due to this sloppy system. What measures can I take to recover the minutes and warn others not to be taken in by this bad system.

Attempted to reactivate a tracfone that had been idle. started on the web site. The first thing that web site asked for was teh serial number of the phone. It did not ask for the serial number of the SIM card. The web site took my money, but was not able to complete the process and referred me to an 800 number. I spent a tedious half hour on the phone trying to get activated. I described the screens, error codes, talked about how the phone had been out of service since 2006, etc. We entered the codes and I was told teh phone would be operational in an hour.

phone quits working and have been sent replacement phones and batteries.Purchased new minutes for $100 in June of 2007 and have never used all those minutes,283 remaining.Called today about phone,which does not work and asked about remaining minutes and was told that they are not redeemable...$100 down the drain.

I purchased a TracFone about 4 days ago, for the ease of purchasing minutes and no contracts to get into.It has been nothing but sheer frustration ever since. keep in mind that these people must be from a foreign country somewhere and you have a hard time understanding them. So far I have been on my home phone for over 9 hours trying to get my activation and minutes that I paid for. I did get the phone activated after a few hours but have been unsuccessful so far in acquiring my purchased minutes. All the people at Tracfone do is have me punch numbers in over and over again. Then they transfer you to another department and say there is an error or issue. Then the struggle starts all over again because that department has no clue as to what is going on. Then they say they must talk to a supervisor and you are put on hold again.

I travel alot and I need a cell phone for emergencies and security reasons. I purchased a Tracfone at WalMart right before Christmas 2007. I immediately began having problems with it. I could never receive minutes I added without having to call Customer Service. This meant 1-3 hrs on a land phone if one was available, entering what seemed like a never-ending amount of very long code numbers. I told the rep from the beginning that the phone was malfunctioning but, no one seemed to listen.

I have been reading all these complaints regarding Tracfone, which I have also gone through. Practically exactly similar circumstances; ie; the long waits on hold, the foreign speaking customer service reps and the long wait for a supervisor...must take a long time from Columbia reaching a supervisor in the States. Anyway, I have my third phone I just purchased from Tracfone, but my husband's phone was due for more airtime, so I used a credit card online to order him the $19.99 card. He rarely uses his phone, so its hard to remember to get another card. Anyway, I got the information all typed in, sent it, but his phone has never accepted the time. I am beginning to feel very uneasy about having used a credit card, and wish I had read this site before I did that. But to make things even worse, suddenly their web site became unavailable...due to the heavy volume during this holiday season.

I have had several tracphones over the years - I added minutes from a phone card and it did not double the minutes. When I called tracPhone to report the missing minutes they had me on hold for a total of over an hour. I was told the double minutes were never put on the phone (I have had the double minutes since 9/12/07.

I had prepaid service with 80+ minutes and no expiration date until 12/20/08. When I went to use my phone, prerecorded messages informed me that my number was not registered in the area and that I needed to provide a credit card number or PIN number to make a phone call. I called TracFone and was told the minutes on my phone had been transferred to another phone and that unless I could provide the phone number and ESN # of the new phone they could not transfer my minutes back.

In April 2006 I purchased a tracfone and a one year phone card with 400 minutes and double minutes for the life of the phone as an added insentive I received 200 bonus minutes. The double minutes worked fine until April 2008 on the 19th I added a 60 minute card and only received 60 minutes. I called customer service and was told My double minute card had expired. I talked to four people the third being someone claiming to be the manageing supervisor, I asked to talk to his boss and he stated that I would have to call back on monday in order to do that. And was promptly hung up on. I called right back and spoke to a woman who had me program some numbers in my phone that reset my phone and was told that was all that could be done for me saturday.

I was emailed an offer to buy 60 min for 19.95 and it was stated that if I entered a code I would get 60 min extra free. I have been billed twice on my credit card on two separate days.

When attempting to use the website to add additional minutes to my tracfone, the system would not accept a valid mailing address (APO AA). I am living overseas on assignment for a U.S Government agency and while I can't use the tracfone presently I did want to have it for my next return trip to the United States.

I moved from Washington state to Indiana. I wanted a local phone number on my cell phone. Customer service with this company is ABYSMAL. I have spent several weeks, at least 10 calls (45 to 60 minutes each), talked to numerous supervisors, had promises of a new SIM card and new phone, entered codes -- and STILL have no service! It doesn't help that the customer service people 1) speak very bad English 2) constantly have to refer to a supervisor 3) put one on hold for extended periods of time 4) constantly apologize (I am so sorry for your inconvenience). All I want is a phone that works! I had no trouble with my phone in Washington, and hoped to continue service with TracFone. Judging from complaint websites, I am far from alone in this problem.

After several years my Tracfone prepaid wireless cell phone ceased to operate. I called customer service and they said my phone was an old model which would no longer work with their system because of an upgrade. They sent me a new phone for free. When I tried to activate my new phone they said they could not transfer my 40 minutes of remaining time to the new phone. They gave me 60 minutes instead.

After purchasing airtime and units in December 2007 for my Tracfone it was never updated. I contacted the company via e-mail and the response was to call them at their 800 number to discuss this problem. It was a good thing it was a 800 number due to the time spent waiting with no result. Please help with this matter.

I got my granddaughter one for Christmas, and now she can't use it because it displays "disabled service". She has 41 units and airtime until May 21,2008. What's wrong here? If you call for help you need an interpreter to understand the person you're talking to. Why can't they teach these people better pronunciation of the English language?

Three years ago, I gave up on my TracFone because the Cingular network they assigned was worthless where I live. Recently, hoping that things had changed, I e-mailed TracFone and asked whether I could get the Verizon network (the only one that works reasonably well here). After two irrelevant replies, I finally was assured that Verizon was the network for my area code. When I tried to reactivate the old phone, I discovered in a very lengthy, broken-English phone call, that it would no longer work, but that TracFone would send me a new, $15 Motorola to replace my old $49 Nokia. When the new phone arrived, I discovered (a) that its battery would not take a charge and (b), after another hours conversation, that my network would be Cingular! I decided to give TracFone one more chance. They are sending me a replacement phone and I will try to get them to honor their assurance that I can have Verizon. Truthfully, I am not holding much hope.

On Friday 02/08/2008, I went to Target and bought a TracFone and a $139.99 airtime card (it adds 1 year service to end date, double minutes when added for life of the phone and 800 minutes plus 200 bonus minutes with code). I tried to activate over the internet and it did not work. I called tracfone Twice on Saturday, once on Sunday and twice on Monday. The phone never was activated. I realized that the reciept did not say activation succesful. One of the supervisors that I talked to said he thought that the phone was a problem and I should take it back and they would transfer the card over to the new phone, so I did on Monday 02/11/2008. I got stuck buying a more expensive phone just to avoid the same problem.

After purchasing a new Air Time Card, I was informed that I needed a free upgrade on my TracFone. All was well until I went outside my local calling area. On a trip to NC, I tried to use my phone only to receive No Service messages on my screen. When I called TracFone to ask why, I was told that I did not have the right technology. I could wait for a new SIM card, wait for the area network to be changed, or upgrade my technology. There were no other alternatives available. All of this might have been OK, except I speaking to TracFone on my husband's TracFone that was working perfectly well.

After buying several hundreds of dollars worth of tracfone minutes during 2007, my message service has been pre-paid until 7/2015. Within the past six months the ability to check my messages from a land line has disappeared. The only way I can access this service, which I've already prepaid for, I will need to continue to buy and use my tracfone minutes to access these messages. Three weeks ago I lost this phone, as a result of this change in my service conditions, I was unable to access my messages as I had previously been able to do by simply pushing # and my pin #. Do not buy prepay for any service from this company unless you are willing to have them change the conditions of your service mid-stream. I told the operator that he could tell those in charge that they just lost another customer.

This whole realm of adding minutes to a cell phone is totally useless. You cannot add minutes to redeem time on the motorola V170 phone itself because this feature has disappeared from the menu. You try to redeem minutes with a pin number on a phone card that you purchase via the Internet and this doesn't work either, even after you follow pages and pages of instructions. You call and ask to speak to someone in customer service and after being put on hold for an eternity you finally ask to speak to a Supervisor. They advertise bonus minutes for your birthday (20 minutes) via e-mail but when you go to redeem them they never heard of you. This goes on and on.

I was told service had been terminated for failure to add time. But I had 400 min. through 21/02/2013. This the third time in three months this has happened.

I purchased a tracfone(Motorola V170) to replace my previous phone that got wet and no longer functions. I have been trying to have my new phone activated and my previous number and minutes transferred to the new phone. I have been told that the phone was not scanned properly when I purchased it, so I have had to fax my receipt and serial number. I've done this 3 times to 3 different numbers and each time I call, I am told a different number. I have now faxed the information 4 times and still no active phone. This has been going on since 12/21/07. Today I called again and once again was told they have not received my information. So I have faxed it again. How can I get this resolved?

I have a Tracfone and I am getting nowhere with them. I received a ticket on 1/17/08 for talking on my Tracfone, which I was not doing and I need proof from Tracfone before my court date on 1/30/08. I need my dialed out numbers from date1/17/08 between the morning hours 10:30-11:00 am. They tell me I HAVE TO WAIT 30 DAYS and IT'S TO LATE. What horrible service, I will never recommend this service to anyone.

None, other than frustration

Actually I have had a good experience with Tracfone, and prefer it to my att cellphone service which is way more expensive. The only problem was that the phone number in the phone is different from the phone's actually number, but that was spotted by the technical support people which I first tried to establish the service.It is a very basic service, but the little nokia cellphone is as tough. I have dropped it to pieces half a dozen times and it keeps on working. I thought that the pre paid is more expensive that the regular service but att is $100 a month and I never paid that much a month on the tracfone service.

I purchased airtime over the phone (was traveling at that time) with my Amex card. After a few weeks I got a bill from Amex of $3000; someone gave up my card number and copied the card with a different name, but my card number below, and used the card a few miles from where the Tracfone company is! I only used this card for this transaction, so I know the Tracfone employees are involved. Consumers beware. By the way my phone number was double; someone else had the same number, and it was a big confusion! I will never never never--you know the rest!

I bought a tracfone minute card and I tried to put it in my phone and it disabled my phone. I called them to tell them about it and they helped me a little bit but they told me my phone was defective and I had to send it in. I know it's not, so I tried the pin online and it said that the pin was used already and I had just bought it and it didn't go through. So I called them again and they said it was a bad pin number so I gave up, but I would like to get the minutes on my phone without any more hassles.

I had owned and used a cell phone from Tracfone for a couple of years and then purchased a new Model folding phone. When I called to activate I was told it would take 24 to 48 hours for the activation to be working. Each call I made to Tracfone was handled by some one different, and when I asked to speak to a supervisor I was put on hold every two to three minutes. All I have received after 10 days was a duplicate ordeal of the first day I called. Today I was told that it would be at least another 72 hours. If I did not have $150.00 invested in this phone company, I would have given up.

Nightmare with Tracfone. I merely wanted to change from a Motorola picture phone back to my previous Motorola with buttons my large fingers could hit with confidence and that has a decent antenna for our semi-rural location. On my first call to a live person (English is not the first language of these employees) I repeated reams of information, each word of which was repeated back to me. I only wanted my 407 units transferred to the old Motorola. A case number was given to me, and I was forwarded to the credit card people. Why do I need to buy more time when I have over 400 units? Its the way it works. I don't need the minutes, but Ill pony up $20.00 just to get service going again. I get a few minutes into the process, and the system cuts me off. Start all over again. Finally they take my $20.00, tell me to wait 4-6 hours and then use my phone. I do. NOTHING.

Just got myself a Tracfone. Made my first call which lasted less than a minute. However, 6 units were deducted from my total units (i.e., minutes). Don't have a warm and fuzzy about this service!

I received a TracFone for Christmas. I actually chose it, and my daughter paid for it. It was purchased at Target in Virginia, MN. I brought it to the IT guy at my work (Falls Memorial Hospital), and he tried in vain to get it to work. What is my best recourse? He has suggested I buy a Go Phone. HELP!

I purchased Tracfone minutes that I did not receive. I was told the minutes would show up on my phone. They did not. I was told that my time was redeemed. It was not. My time is not on my screen. I feel I was ripped off again--this time for 200 minutes. I work at night and I travel some dark, lonely roads; and I need my phone for security. Please help me get my money back. Thanks.

I've been a dissatisfied Tracfone customer all along, about a year and a half now, and I'm a guy who's not very difficult to please. My first Tracfone was a Motorola Model 120-t that I bought at Dollar General for $20 in 2006 and it never worked very well in my area. I had to leave the house and drive to high, flat ground to make calls, which was ridiculous. I was stupid enough to put up with this for over a year, adding air time when I had to or else lose my phone number, until I had 460 unused air time units, which was worth about $200 at $25 a clip. But I was still unable to make or receive calls except in areas where I did not live. I thought the network service would improve but it didn't and I eventually let my service expire with all those unused minutes on them.

I have had a Tracfone for several years for emergencies while traveling. The concept is perfect for me. But, there is a change in technology. The idea of dealing with their service depart. sends chills down my spine. You must plan on at least one hour and be in a very, very patient mood. In Sept of 2007, I bought, at a local Target, a new airtime card for 1 year of service and 400 minute of air time. This brings my available minutes to almost 1200 minutes. So I called to activate my new phone. 40 minutes. You have to wait for it to work. Days go by and still no service. I finally get my nerve up and call. It still doesn't work. I wait awhile, and call again.

We bought a TracFone yesterday 12-13-07. We had it programed at the Wal-Mart in Lake Delton, WI. When we tried to use it it was programmed out of our district. I called the 800 number to get it straightened out. What a hassle. The person I was speaking to could not understand me and I could not understand him. I was so disgusted, I hung up. I called again later and got another foreigner. I asked for someone who could speak English that I could understand and was told that he was it. I asked where he was speaking from and he told me Columbia, Latin America. Well after a long and frustrating time, the first problem was cleared up. The other problem is that we purchased a card that was supposed to give us 150 bonus minutes, promotional code 53911. We did not get them and I would like to know why. Who do I call to find out how to get them added to the minutes already on my phone? Someone here in the USA, who speaks and understands English?

I got a message on my phone that if I get air time before a certain time I would get 20 free minutes. I got it on 12-7, and they said within 24 hours I would get my minutes. It has been over a week and still no free minutes.

I bought a TracFone and additional minutes card that guaranteed double the minutes for each time I purchased phone card. Now I cannot reach customer service from my phone to add minutes (after purchasing another card). I tried five times from their internet site, and each time it failed with Protocol error. I tried to reach customer service on Dec 4, 2007. They were located in Barranquilla, Columbia, but two individuals were very helpful. Now I cannot reach customer service (on their own Tracfone using up the minutes I purchased). The minutes seem to be deducted at more than the amount of time I have used the phone, and they provide no email to reach them-- only a website that does not respond when you click for customer service.

We went to use our Tracfones which had airtime until 1/18/08 and 1/21/08. A message came on that they were disconnected because airtime was not added in time. We tried to call the company and only could get automated system. What good is that at a time like this? Even if a real person answered, you have trouble understanding them because they speak broken English.

My Tracfone one day all of a sudden when I called said Welcome to Verizon Wireless, please hold while your call is transferred to an external operator. I quit using the phone, it still has the airtime good till 2009, and still has units on it. I decided tonight to test something, and I called my Tracfone phone number from another phone. Someone answered that has a Verizon Wireless phone, it appears to me that Tracfone has given my phone number to Verizon Wireless somehow. This phone was being used as a temporary business phone, and was going to be used again for the same purpose, so Tracfone has cost me business and alot of money.

I do not have a Tracfone but yet they keep taking payments on the 50 min. plan that I canceled before 10/07. The phone did not work; I returned it to Walmart. Now they owe me a return. I have called them 2 times and still cannot get them to stop taking payments.

The most recent complaint is that we added 60 minutes to our phone before the deadline and yet we continue to get calls and messages to add minutes. I called and tried to talk to a representative and he did not speak English or understand English well enough to understand that we had already added minutes and wanted to make sure the transaction had been completed. This is not the first time. It continues to be a problem every time we have to speak to to your Support Service. This time we added minutes on the computer and I have the confirmation in hand that my card has been charged and the new date is May 4, 2008. Something has to be done to give their customers service when they try to communicate with you.

I have been a customer since 2004. In October 2007, I received notice that due to upgrade in the company's technology, my old phone was to be disconnected. They sent a new phone. I have called their customer service line 1-800-867-7183, got the press a number for this or that, and always get the run-around to different employees speaking broken English. I had over 1200 minutes balance on the old phone but cannot call the new phone. It says 10 units airtime. A call from a landline gets the message that the number you dialed is not a working number. I have been passed around, on at least FIVE (5) calls, to different people with poor English, and have had to repeat things such as serial number, SIM#, IMEI#, my name, landline phone #, zip code, over and over. The last employee I talked to, Duma in Bogota, Columbia, kept asking me the same questions because my system is falling down. Her only solution was to give me a different case number so I can call back and talk to someone else. Yeah, and get the run-around from others equally deficient in English skills. Their lack of service amounts to consumer fraud.

My Tracfone (model C139) one day mysteriously erased all of its air and service time, and I had recently added a 200 minute, one year time card. Even if I used all the minutes I should still have had over 6 months of air service remaining. But both the time and air service were simply gone! A Tracfone rep (she was thankfully a good English speaker) kindly explained that since I had not purchased an extended service contract for the phone and it was older than one year, they consequently had no records, and there was nothing to do about it except for me to buy a new phone and air time-service card.

Wasted $60 on Tracfone equipment, much time ($80/hr billable CPA hrs), and much aggravation on Tracfone's obvious couldn't care less attitude.

I experienced poor Tracfone technical support/customer service, 2 defective phones, bad SIM chip, an incompetent supervisor, and the illegal termination of my phone number under California law due to replacement with a new phone number.

I purchased a Tracfone cell for $39.99 with double minutes plan for $50. Two months ago the phone quit working. I bought a new Tracfone and tried to get the double minute plan transferred to new phone with original phone number. Tracfone refuses to do this.

I was contacted by Tracphone and told that the older phone (which worked) was not going to work in my area anymore so they would send me an upgrade. That's when my trouble started! I didn't receive my new phone, so I had to call them and was told I had received a phone. I nicely assured them I had not and that my husband was going into the hospital for surgery and I needed my phone, I received a phone. I next had trouble with activation: it would not activate. When I called, I was told the Sim card wouldn't work in my area, and they sent another. It would not activate, either.

I have had service with Tracfone for several years. I called as was told to do because I move from TN to FL. I spent at least 2 hours on the phone with people I could barely understand, and was told that I had to buy a new phone. I had bought enough service to last a year. I just wanted to change my number so I wouldn't be roaming. Well they told me now that something is wrong with the new phone that I just bought. This company is one of the most awful I have ever dealt with, and their customer reps. are horrible. Please don't give any business to these people.

I have twice purchased 300 minutes Tracfone air time with 1 year each for my mother's phone. She only uses the phone for occasional short calls when she is away from home; mostly it is for emergencies. After she makes her calls she disconnects and turns the phone off to save battery power. In both cases all her minutes were mysteriously wiped out after a few months of operation, and there is more than half a year left on her card but no air time remaining. These people are crooks; I thought one time was maybe an error but now it has happened twice.

We were recently sent from Tracfone a new (reconditioned) Motorola C139 phone because, we were told, this was a better phone, new technology, etc. The phone did not work from the start; every time a call was placed or a call was received, the phone would lose all service bars as soon as the phone was answered, and the call would disconnect. On 11/16/07, I spent 1 hour and 25 minutes with 3 different service reps at the TracFone 1-800 # explaining the problem. After getting dropped almost immediately the first time I was connected with an operator and being placed on hold eleven different times and repeating the same information over and over, I finally spoke to a supervisor who had a clue about how to resolve the problem and get a replacement phone! Even then, it took another 25 minutes to complete the order.

I have used Tracfone for the past year with a Motorola V60i cell phone. I noticed that there was a service upgrade notice on their web site, and it said that technology was being updated in my area. I needed to send in my old phone for a replacement compatible with the newer technology. I had them ship me a new phone and I received a Motorola V170. It wasn't new but a refurbished model. It was necessary to transfer everything from the old phone to the new one, such as number/minutes, etc. Upon the first call with the V170 after activation, I noticed the handset speaker volume was extremely low, even when set at the highest volume. I called Tracfone customer service about the issue, expecting they would send out another phone since I was having unacceptable call issues with this one. The Tracfone rep, upon talking to her supervisor told me, they couldn't send me another phone. This is the way that model is.

I had Tracfone for about a year now. I have had problems with understanding customer service; the employees speak broken English and am put on hold for very long periods of time.

I bought my Tracfone 5 years ago. I recently bought more minutes; I could not put them to my old trac phone. I called and after 2 hours finally talked to a live person--could barely make out his English. He said they would have to send me a new phone; they are shutting all old phones off with no notice. I said I did not want a new phone. They just said too bad. I told them to put my old phone number and my old minutes and expiration date in the new phone. They said they would. I got the new phone in the mail after 2 weeks, with no service, no minutes, and the expiration date on the phone is 01/01/2001.

I purchased 120 units of airtime card at Target. Units will not add to the Tracfone. I've made multiple calls--now 4 hrs., 37 minutes worth, plus two emails, and no results. My original attempt and call was 10/23/07. Twenty days have passed. They do not respond to my emails, and I can't bear to tackle another go-round of holds on their 800 number. I have sent a complaint to the FCC, to the California Public Utilities, and to the Better Business Bureau--of which, I was amazed to learn, Tracfone is a member. It has done no good so far. t

After I purchased and had my Tracfone five hours, and made seven calls to attempt service over a six-hour period of time, my phone is still not working. Tracfone won't even refund me the $19.95 in fees that I authorized to my credit card during the first phone call to start service. I returned to Tracfone, even though the first phone fell part after ten months of use, because Tracfone never did complete the transfer of my original Tracfone number to T-mobile service. I really wanted my original cell phone number.

I made a request of Tracfone for refund of unused minutes. On September 14, 2007 I ordered one year's time for my Tracfone for $105.99. Several weeks ago, I hunted for my Tracfone, which I keep in my purse. I continued searching for the phone throughout my house and two cars, to no avail. On November 5th I called Tracfone to deactivate the phone and for a refund for the unused time. First, the agent I talked with said that nothing could be done for me because it was over two months since I ordered the time. I pointed out I was within two months. He then said that it had been activated, so I was out of luck. The phone was either stolen or lost. I feel that I have a valid request for the refund. It seems unethical to refuse a refund.

I purchased a double the minutes for lifetime card for my phone. When acctivating this card. I have had 3 times where the minutes I purchased didn't add double the minutes. The first and second time I called TracFone and they fixed the problem and added the minutes. The last time on November 11th of 2007 I purchased a 60 min. card for $20. The card didn't add double the min. which being 120. I called TracPhone and they told me that I never purchased the card or activated the card.

I bought the double minute plan with my Tracfone for $ 49.99--only to find out when my other phone quit only 4 months later, the double minute plan is not TRANSFERABLE. What a ripoff! I complained to several different floor supervisors but to no avail; they didn't do anything.I am going to tell everyone I can about this. If you lose your phone or it quits working or you just replace it, you cannot use the double minute plan on the new phone.

I bought a new Tracphone and was told that my double-minute pre-purchased plan would transfer. After waiting 30 minutes for an operator and an additional 20 minutes for the supervisor, I was told that the double minutes would not transfer; now I am out $61.00 for a new phone and $49.99 for the plan and another $49.99 for the old phone that I should have kept in the first place. I am sure that millions of dollars are being made daily by these people, and they will lose thousand of dollars from customer dissatisfaction. By the time the consumer realizes what's happening, like many other scams, it is too late.

I have been a Tracfone customer for about three years. They e-mailed me to tell me your phone will become obsolete, you need to upgrade. The upgrade they offered was free, plus the old phone was due to not work, so what could I do? I asked for the upgrade. They sent a Nokia phone in about a week (reconditioned). After an hour and 55 minutes on the phone they got my old number and minutes transferred... great. But the new phone was not picking up any service. NO BARS. I called them back. 55 minutes on the phone, they tell me SIM cards will not work in your area, we will send you another phone. A week later, now the old phone doesn't work, the Nokia shows no service, I get a new in the package LG phone. I call to get it activated (after charging the battery overnight of course). Two hours to get thru to customer service. The lady tells me the minutes and number have been transferred, but it will take them 5-7 days to get the proper codes to activate my phone. I wait a week. I spend two more hours on the phone in order to hear they will have to send me a new phone. 4 days later I have a new, new LG phone. Charge overnight etc. Called and spent 2 hours on the phone. It will take 5-7 days to get the codes for your phone, they say. Forget giving me the old phone number! I say, Just give me a new number and activate this phone! Call us back in 2 hours, the supervisor said. I called back to hear, we will have to send you a new phone. I said, send me my money back, I have been without a phone now for over three weeks. We are not allowed to give refunds. they say. Right now I have FOUR cellphones: the original one, the Nokia with the SIM card, and 2 brand new LG phones. I am planning to send them all to the corporate headquarters, along with a detailed letter describing the hours spent on the phone and who I was privileged to speak with. All I heard from the Tracfone people was NO. No, they can't connect me to the tech department. No, they can't connect me to the Supervisor's manager. No, they can't give me the number of Corporate Headquarters. No, they can't make sure the phone works before sending it to me. No, they can't give me my money back. I have been without a working phone since the first of October, and I am looking at another 3-5 days before I can try a fourth time with a fifth phone.

I was informed by email that my Tracfone would not work anymore unless I upgraded to a new one; they were upgrading to new technology in my area. I did and was sent a new phone that I had to transfer all my units and number. It works to call out, but I cannot receive calls. After three attempts to correct the problem via the 800 number I still cannot receive phone calls. They gave me a ticket number and told me to call back in 24 hours. I did this three times. It still does not work, and I am frustrated because they want to do this to my husband's Tracfone, also.

We had been customers for several years, we tried to redeem a minutes card and it would not work, so we called and was told we would have to purchase a new phone due to new technology and was told we could keep our existing phone number, so we purchased a new phone through them, it came and we then tried to activate it online, it did not have our old phone number so I called the company, first time, they made us go through a series of punching codes and said that it would take up to 72 hours for the new number to be programmed in the phone, well after time period, it still did not have the new number, called second time, waited 1 hr and 15 minutes to get through to a service tech, punched more codes, told to wait another 72 hours.

I have been with Tracfone for 8 years. In my wireless service area, they use U.S. Cellular as their local vendor. About 2 weeks ago, they sent me a letter and telephoned me on my landline at home that I needed to upgraded my personal cell phone to continue their service. Last Friday I received their Free Cell Phone, and it was delivered at my home by DHL. I had purchased many Tracfone cards and my prepurchase agreement assures my cell phone number with them through 2010. WHAT A NIGHTMARE to transfer my current cell phone number to a new free cell phone provided by Tracfone!

I bought a new Tracfone from Dollar General. I finally got the phone activated, but the 60 minutes I purchased have never been added.

Tracfone upgraded the phone for my area and my old had to be replaced. They sent me a new one at no charge and everything was fine until I tried to contact them to transfer my phone number from the old phone to the new phone, that is when I feel into Tracfone's blsck hole of customer service. Tracfone's customer service is absolutely terrible. Pray to God you never need to call this company for help as they do not hire enought people to handle their business needs. There is always some excuse why the wait times are so long or why they have to bounce you around from place to place and putting you on hold for unbelieveable wait times. Tracfone also hires people who speak with broken english making it almost impossible to work out any problems you are experiencing.

Just very stressed