T-Mobile Reviews

This has been an extremely stressful situation for me. I don't have the money to pay for this, and even though I was disputing the charges they suspended my account. The only resolution I wanted, was for them to do the right thing, and remove the roaming charges. As I said before, I should have never been charged in the first place. Unfortunately, existing customers are being charged instead of upgraded to free nationwide which is what new customers can get. This is wrong. I hope my complaint will help other existing customers from being taken advantage of by this company's deceptive advertising.

On March 5, 2010, a message was left saying, "This is my final call, and because you failed to return my calls I will be responding to your complaint in writing, and forwarding a copy, advising them of our position, and the executive office now considers this matter closed." To my surprise, my cell phone service was reinstated, and the roaming charges were finally removed. I honestly thought they were going to continue to deny any wrongdoing, and make me pay the roaming charges.

Of course, I wrote the above statement before seeing their written response to my complaint. The Letter from the company:

"T-Mobile USA, Inc. ("T-Mobile") is in receipt of your letter dated March 1, 2010 regarding (customer's) above-referenced account. T-Mobile has made several attempts to reach the (customer) and has been unsuccessful; therefore, we are responding to both you and the (customer) via this letter. Please note that from the February 6, 2003 activation of the account through February 24, 2010, this (customer) was on the regional Get More 3000 rate plan. This rate plan provided a calling area, which consisted of the states of Massachusetts, Maine, New Hampshire, Connecticut, and Rhode Island. Any calls made to a state outside this calling area, or any roaming outside of this area was billed accordingly.

A review of the account confirms that service was utilized within Florida and North Carolina between December 9, 2009 and December 14, 2009. Because this was not within the (customer's) calling area, he was billed for long distance and roaming calls while utilizing service in this area. The total charges for the (customer) roaming were $315.43, including tax. Records indicate that on January 11, 2010, the (customer) was offered, and accepted, a $75.00 credit for a portion of the charges to resolve the issue.

It is T-Mobile's position that the remaining roaming charges of $240.43 are valid and owed. However, in a one-time goodwill gesture to a valued and loyal T-Mobile customer, T-Mobile has agreed to waive these valid charges. Service was also restored as a result of this adjustment. The (customer) changed to a nationwide rate plan on February 25, 2010; therefore this issue should not occur in the future. Based upon the foregoing, we respectfully request that this complaint against T-Mobile be closed as resolved."

I stand corrected, they're still in denial! Consumer Alert: If you're an existing customer of T-Mobile, and didn't know that you're supposed to "opt" in to get free nationwide, they are going to continue billing you roaming charges. Contact them immediately! This important information needs to be posted on the Internet. Thank you.

Even when I was trying to add the phone lines on 2/25/10, the sales rep was extremely inefficient. I had already stayed on the phone with the sales rep (Nick) for 90 minutes! To result in nothing! I do not take time wasted lightly. How dare T-mobile waste my time such as this. Another 20 minutes today just to get through to a rep that could help me with the order situation. I was told I didn't have any ** record. How can I not have any public record? I am an existing T-Mobile customer! One can only put up with so much.

Especially with the ridiculous overage charges. I monitor my text messages extremely diligently. #674 every day, but last month somehow I went over 5 texts, which is extremely fishy because I know for certain that I checked before I sent out messages. Thank god my contract is coming to an end in July. Expect a termination soon.

My first complain is that T-Mobile have change the cost of the monthly service from $9.99 to $14.99 without even contact me about, that is not disclosed in the contract I have signed. Second complain, T-Mobile now it is not longer offering @Home services to new customers and many services like call waiting, call forwarding and the most important to me conference call. When I find out the price change and the most important service to me conference call is not longer available, I have not longer need for this service, I am a real estate professional on the nights and weekends I use my home phone at home office number and I do contact multiple people at the same time.

I have contact T-Mobile customer service many times trying to fix the issue, and they keep tell me that is nothing they can do. I was obligated to transfer my home service to a different provider who does have the services I need. Now T-Mobile has sent me a bill where a $200.00 (two hundred dollars) charges for early contract termination fee.

I believe a contract is a dual term of responsibility, theirs to provide me a service on contract disclosed and mine to pay for service provide for the time in contract disclosed. They no longer provide the service and even change the cost of the service without information, so they broke the contract not me I try to have this issue fixed, but they don’t care about it. I have a business to care and I can accept this changes, I do want to T-Mobile reverse the termination fee and credit me back for the months I have paid $14.99 and not $9.99 what I have contracted their service for it.

I didn't know I was supposed to contact T-Mobile if I wanted to include this. I didn't know it wasn't already included automatically. The representative told me that "I" had to opt in. It was up to me to ask for it. Why wouldn't I want it? Why would anyone want to pay roaming charges if they can get free nationwide coverage?

Honestly, this has to be the most ridiculous thing I have ever heard. I never received anything that said I needed to contact T-Mobile if I wanted to include this free option. I have paperless statements, so I never received anything by postal mail. I also verified my e-mail address on the T-Mobile web site, but never received an e-mail.

I told the representative I would be notifying the Better Business Bureau and Consumer Affairs. Finally, after spending more than thirty minutes, of my time, disputing these charges, the representative spoke with his supervisor who offered to remove $75.00, basically, to shut me up. Again, I told him I should not have to pay for any of the roaming charges. He told me that was all he could do. It was obvious this conversation was going nowhere.

On February 15, 2010, I contacted T-Mobile again. After briefly speaking to a representative, I was given this address to explain why I was disputing these charges. I was then transferred to another representative who checked my account to make sure free nationwide was now included in my plan. I was told, unfortunately, the roaming charges are past due, so she couldn't change it until it was paid. When I told her I was disputing the charges, she put me on hold.

When she returned, she told me her supervisor was willing to remove an additional $75.00, but I would have to agree to end my dispute. I said, "Excuse me? " I told her I wanted all the charges removed, and that I should have never been charged in the first place. She told me her supervisor was not willing to remove all the charges. Again, there was nothing more she could do.

I am extremely upset, and completely frustrated with your company. I am also disappointed with your customer service department in attempting to resolve this dispute. Something as simple as including free nationwide for your existing customers who qualify, has become so difficult. No existing customer should have to jump through hoops, spend hours on the telephone, or write letters to have roaming charges removed. I refuse to be taken advantage of, or intimidated into paying for these charges.

As you can see, I have attempted to resolve this dispute several times, but your company refuses to do the right thing. You have forced me to take legal action, therefore, I am also sending a copy of this letter to the New Hampshire Attorney General's Office to investigate this matter, and hope they consider pursuing a class action lawsuit against T-Mobile for deceptive free nationwide advertising." I cannot afford to pay these charges, and will not pay for something that should have been included in my plan for free.

I called T-Mobile to discuss why my bill was so high and they stated that I am being charged for a phone that has not been turned in. I replied back that the phone was being taken to the UPS office and dropped off with the bag that was provided by T-Mobile. They stated again that it was not received. So I went back up to UPS and the young lady that received the phone from me at UPS wrote out a statement that the phone was turned in to be mailed back to T-Mobile recycling center. Plus, I had the owners of the UPS store run the surveillance tapes back showing me dropping the phone off and the customer service rep for UPS putting the phone in the correct box to go out in the mail.

Plus, I got UPS to talk to T-Mobile to verify the transaction taking place. I also got UPS to write out a letter to T-Mobile that this transaction took place and mailed it to the customer resolutions center. It is February 28th, 2010 and this is still an ongoing situation. I have gone far and beyond to resolve this but they continue to give me temporary credits stating that they have not found the phone.

I have been battling with them too long with this irresponsibility on behalf of T-Mobile from the beginning. I feel that they have not been fair to whose fault this is. Someone in the recycling center is not doing their job to locate this phone and not caring that this bill is trying to get charged on my account when I have done all that they asked to get my end covered of clearing this phone off of my back and that I am not responsible for the phone. I have done everything to prove that that phone was turned in as it was supposed to be per T-Mobile. Thank you for your time of reading this and I am very upset because T-Mobile continues to cut my phone off and on because they are not trying to do their job on this situation.

Upon receipt of the phone, I called to have the phone activated and was told that due to issues between the two carriers (T-mobile and my old carrier, MetroPCS), the portability would be delayed. I was told that it would take a few days and was assigned a temporary phone number in the meantime. I used the phone for approximately 2 days before calling T-mobile to follow up on the portability. During the conversation, I was told that the plan that I had purchased was for a two-year contract. I informed the representative that I was not interested in a contract as I only required the service for 6 months and assured the representative that at the time of my online purchase, the website had clearly stated that the phone was free with the flexpay, month to month service.

During that call, I insisted that the plan be canceled and we received a confirmation number for the cancellation. We were also given a return authorization code and were asked to mail the phone back for a full refund. We immediately returned the phone. We have confirmation that the phone was received by T-mobile in the form of UPS delivery confirmation (see attached UPS tracking results). We never received the refund of $60.10.

Soon after, on May 6, 2009, we acquired a T-mobile phone from a family member and connected it to a month to month plan with T-mobile. We have no complaints regarding the service that we received using that phone. We made all our payments in a timely manner until canceling our service in August of 2009.

As of June of 2009, we realized that we had not received the refund for the aforementioned canceled service and returned phone. At that time, we contacted T-mobile customer service and inquired as to the status of the refund. We were shuffled around from representative to representative, each claiming that they could not find the refund in the system. Eventually after approximately 3 calls, approximately 45 minutes each, on June 29, 2009 a representative realized that a separate account had been created during our short time with the internet purchased phone. The account was associated with the temporary phone number that we had been given. The refund was found and we were told that we would be receiving the refund in 7 to 9 business days. We were given the confirmation #. We waited and did not receive our refund.

We again contacted the T-mobile customer service, and again we were shuffled around from representative to floor supervisor and back to representative, and again we wasted an inordinate amount of time. We were told that the T-mobile cash application department could not find proof of the payment for the phone being received from our bank and they were therefore unable to issue the refund without us providing proof of payment. Although absolutely ridiculous, we faxed a copy of our banks internet banking service statement containing the debit. The faxed bank statement contained the date of the transaction, the amount of the sale and the vendor (T-mobile). We were again told that we would receive our payment within 7 to 9 business days after they received the proof. We waited and never received the refund.

Enraged, I contacted the T-mobile customer service on 08/10/2009. I demanded to speak to a supervisor. I spoke to a floor supervisor (I unfortunately don't have his identification #), who after a 40 minute explanation of what had transpired up until that point, stated that he understood what had been going on and apologized for the misunderstanding and delay. He offered me 500 additional minutes for our troubles and assured me that after I made my August payment, for the unrelated phone service we had, the check would be issued for the $60.10 I was owed, on the service we canceled in April. My payment was made over the phone on the next business day and I waited for my refund. I never received it!

All this time we were arguing over a refund that was owed to us. We purchased a cellular phone plan and canceled the plan within the 14 day cancellation period and we returned the free phone associated with the purchase. The balance on our account should have been -$60.10, the amount that we paid. Somehow, over the months that we were arguing back and forth, unbeknownst to me, the canceled account had been charged other fees?! Somehow on the bills associated with the temporary phone number associated with the online cellular plan in question, charges of $25.48 and $34.62 were made and then credited.

The famous $60.10 was also temporarily credited and then apparently charged again when the refunds that we requested were not granted. In the end, somehow, due to their flawed accounting and billing practices, on our bill dated 07/02/2009 we ended up owing them $94.72. Don't ask! We have no idea. We called and were told that an invalid charge of $34.62 was mistakenly applied to our account. We were told that it would be reversed, and it was! Wow! That left a balance of $60.10, the same amount that we had been arguing for a refund. Somehow what started off being money due to us ended up being owed to them?

In mid September of 2009, we received notice from the Bureau of Collection Recovery LLC, that T-mobile was offering a settlement for our balance (see attached notice). I was in shock! How could this be? I made numerous attempts to resolve this issue and was met with resistance from T-mobile over and over again. I attempted once again to contact T-mobile after the receipt of the collection agency notice and was told by all representatives and floor supervisors that they could no longer discuss my case.

One of the floor supervisors even hung up on me. I contacted the collection agency who informed me that I could pay the settlement, but I would then be reported to the credit agencies. I was told that in order to avoid the credit agency reporting I would have to pay the complete balance owed plus a service fee, totaling $64.31. I made the payment on September 23, 2009. To date, we never received our refund of $60.10, and paid $64.31 in a false charge to the collection agency. T-Mobile now owes us $125.41. They lied to us, made false statements, and failed to resolve our problem. In reality, they stole from us and we would like to see them be required to return to us what we are owed. We are now requesting assistance with this matter.

I asked to speak to someone above her and she refused giving me instead, I find out, a general correspondence address which I specifically asked for a presidential address. The issue is an additional "other" charge of $35 that I was told I would not have. I paid my bill because I do not want my phone or credit affected; however, I feel like the American public is at their mercy. I do not understand how it is that you can't speak to someone in authority to get resolution or to even be heard. I am the consumer and a great customer and feel that they believe they do not have to do the right thing. This is about much more than money. This is about standing up for not only myself but others that don't or can't stand up for themselves. I also have lodged a complaint with the FCC and am sending a letter to every Tmobile executive I found addresses. Thank you for taking the time to read my email.

1. the free phones are usually of poorer quality than our existing phones, so are not upgrades at all, but rather downgrades; for the last upgrade, we opted to pay extra to get a better quality phone; 2. there is a charge for doing an upgrade. T-Mobile called it an Upgrade Fee, in the amount of $18. Other cell phone companies have a similar charge, though it's even more expensive than T-Mobile's fee, for their supposedly Free Upgrade; 3. we are charged sales tax, an unexpected tax, and shipping too on the Free Upgrade (shipping because the last one was not done inside a T-Mobile store).

So, we spent $80.27 on the most recent phone "Free Upgrade ", $49.99 for the phone, $6.29 sales tax, $5.99 for shipping, and $18 for the Upgrade fee. The last phone cost us $19.47, done in 2009. This was sales tax on the phone plus the $18 Upgrade Fee. Obviously, this isn't a Free Upgrade at all, if we have to pay an Upgrade Fee and sales tax.

I finally spoke with a manager who stated they would send my wife a new phone at a discounted rate, as well as add my son to our plan for a specified price. Upon receiving the phones, we were billed near three times what we were quoted. I tried and tried to no avail to remedy the situation within a few days of receiving the phones. I even stated since my order was, "recorded for quality..." to go back and listen to what they quoted me. The response: "We can't do that". Furthermore, many T-Mobile reps were downright rude!

I finally spoke with a manager who stated, "Just send the phones back, and we will credit everything back due to 'Buyers Remorse'.” We did so, a month ago. They are stating they still do not have the phones we returned even though we used a local UPS store and T-Mobile's provided box and shipping labels. We are still to this day trying to dispute a $300 bill! They state they have no phone number for customer complaints, so they can do and say, even charge what the individual rep wants with no means of accountability.

In conclusion, be very careful with them! I can't wait until our contracts are up so we can switch to another provider with better customer service. T-Mobile has awful customer service now! Maybe they just can't compete with Verizon and AT&T, so they are scrambling for business any way they can get it, even if it means misquoting prices on phones and plans. We will definitely change plans. I don't care if they offer us the top of the line phone for free to stay. My wife and I have had it with them!

This morning when I checked my bill, it said $249.22. I was shocked and I called customer service immediately. They said that any change that you make online will always be effective from the next billing cycle. They also said that it says so when you make that change. I must have missed it when I reviewed my changes. I went back in later to see what the message looks like. I looks more like standard fine print, which is probably why I must have skipped it. I spoke to the agent and hung up when I realized that it wasn't going anywhere. I called back. After talking to the agent for several minutes, I asked to speak to a supervisor. I requested the supervisor to back date the change as a courtesy. He brought up a valid point that they had made a courtesy call in August 2009. I had gone over my minutes in August and they helped me out by bumping me up to a higher rate plan after the bill was processed.

But this is a different scenario. I had already made the necessary changes to my rate plan before using up extra minutes but I had not noticed the effective start date. I talked to the supervisor for about 20 minutes using words like "request you", "I'm sorry for using your online system, I promise I will not make that mistake again", "I don't want to be fined for $200 for not noticing the effective start date", etc. The supervisor was very kind and told me that they can only make one courtesy call in the lifetime of a connection and he would not be able to help me out again.

The current bill I have received is more than four times of what I expected it to me. The problem I have is that I cannot afford to pay this kind of money. I am getting out of a tough period and was hoping to not get into anymore money problems. Even if I could afford this bill, I shouldn't have to pay four times the expected bill because I strongly believe that I made the necessary changes to my rate plan before using their minutes.

Then on February 22nd 2010, I get a text stating that I owed $249.98 to continue my service by February 28th. I spoke with a couple of service reps and eventually I went to the retail store and had a retail rep call the call center. They battled back and forth about whose fault it was that I received false info. Now my dilemma is with the with rep #1219, the reason being that when I called back in Dec about my phone being off, she did a temporary adjustment on my phone so that it would be on right away. She was supposed to reverse the adjustment as soon as the payment posted that month which she did not. She did not post it until this month which is February. That is why when I went in in January to pay my bill it showed that I did not owe anything.

Due to her negligence of not doing her job, it now is costing me double this month. I am on a budget. I am a single mother with a part time job and I cannot afford to pay $250 for something that is not my fault at all. I have flex pay for a reason, so that I would not have any overages because I knew that I could only pay a certain amount a month. Tmobile is blaming me for their employee's mistake. I really need my phone. I have a daughter with asthma and now I am going to be phone-less due to someone's negligence other than mine! How wonderful is that? They showed no integrity at all or lack of concern. I feel so used as a consumer!

They charged me a "contract termination fee" of $200 on my final bill. I reported to them that I never signed a contact. They told me because I purchased a phone from them I had to honor a 2-year contract. I told them never did I read anything about a contract on their web site. I was informed that the cost of the phone was discounted in lieu of agreeing to a contract. They said I was obligated to pay the $200. This makes no sense to me. I cannot afford my food items some months due to the high out of pocket Rx expenses we have, let alone paying large company $200 for nothing. I keep a cell phone service because I sometimes experience dizziness while driving. I need a phone to call for help if needed.

They basically refused to let this line out of contract and insisted that they would charge me a penalty for early termination. I have cut all services with them and I would advise anyone looking for cell phone services that this network is the weakest of the three major providers and now customer care has become very cut throat.

Don't trust any verbal information you get from them. This is not due to rogue individuals, they are very intensive in their training. This is clearly company policy to deceive and then when opportunity arises, they bully and deny.

So telephone is under my husband’s name. We have a family plan. So 2 months passed by, we were paying $54 a month. This month, a bill came around $1,200. I right away called T-Mobile customer service on February 6th. Customer service said that they cannot help me because I am not an authorized person to even tell to them. So I got my husband on the line and got authorization from him.

I asked them what this bill is about. He did not answer me. He connected to me another person (David) and he told me that I exceeded the limit which is 5 GB. I told him when I purchased, customer service did not even mention anything about limit. He said it is unlimited internet service. I told him that I cannot pay, this is ridicules. He told me that all the conversation is taped. I said go right ahead and listen my conversation when the time I purchased the stick and the plan. He then connected me to Finance department. Of course, he also did not help me because "I was not authorized." I got so upset. I told him that he is the 3rd person and my husband gave authorization to first person came to help. No, he said he still needs authorization. I tried to get my husband on the 2nd line but I lost connection to T- Mobile finance guy. I told my husband to call them and authorize me for the 3rd time. He then said later, he called and authorize me to speak to them.

On February 10th, I called back and spoke to representative. She said that she (Marla P.) apologizes but there is nothing she could do. I asked her listen the conversation that they taped originally the day I got the stick. She said that they random record. I told her to close the account. She said that I have 2 years contract. If I close, there is a penalty. I got so upset and told her that they are all lying to get business. It is not fair to customers. I said I am literate and I do speak and write English very well. I could not be this wrong. She closed the account.

This is not fair to any customers. They did not question authorization at the time I purchased the internet stick. But they make sure not to talk to me at all when I question the bill. I am sure I am not the only one that they lie to make money. I do not know what to do but to report what happened. I hope you can help. Now, they are saying that I am liable for the bill. They said that they send e-mail to let me know about 5 GB, which I did not even see any e-mail.

The physical and economic consequences have caused me a great financial burden. The T-mobile office was reluctant to address my concerns and at times belittled my argument as well as made some threatening remarks that service will be terminated. Furthermore, as a working mother with a disabled child, I find it appalling that such a company take advantage of its customer. In addition, I have experienced call interruptions, service problems as well as equipment failure of which none have been rectified or granted credence to. Please try to get to the bottom of this as all I get is runaround from one agent to another, stating memos are in place and that I am responsible for the charges.

Also, please audit my bills as I asked to see them and the merchant has both refused to supply them and gave me no other recourse than to reach out for your help. I should not have to pay this outrageous bill and should be adjusted accordingly going back to June of 2009 for the overcharges made to me unbeknownst to me. This is a serious problem that should be addressed and investigated by your office as I'm certain it can affect other individuals facing similar concerns.

When you have loyal customers you try your best to work with them, even if your policy say something else—because your customers are the one who has you people employed and don't forget that. Everyone that comes to me about joining T-Mobile, I will definitely tell them no! Just like you all tell us. It’s sad when you can't consider a few more days to wait for your payment. You people are very loyal to your customers. I will be leaving this year if I have to buy out of this contract. My son, who is in college, will have his phone cut off and I will not be able to contact him.

I tried the web and there was nothing. I called and was given same 800 number for reservations. It was no help. I went to the store, no help. I spent 8 hours one day on the phone, overly nice and all I got was a merry go round. They lost a customer because they offer no customer service and ripped me off. I will never ever want another T-mobile high end smart phone again. I challenge anyone to try and get real help with authority on the net or phone. They lost a lifetime customer. Their service has also diminished to the lowest of any provider I know about. Pull off the freeway and you're out of touch. T-Mobile should pack up and go back to Europe and stop ripping off the United States consumers. Over ten years, and I don't exist. Good ye forever. Please leave.

I just got off the phone with T-Mobile customer service and the lady told me it was a mistake they made with the notice and the mistake was corrected in November so we were not supposed to use the Wi-Fi to make international calls. So I asked her if it was a mistake and corrected with previous customers which has had the problem why you don't inform all customers not to use the Wi-Fi system but kept itunmentioned to victimize other customers. She did not have an answer but tried to offer me $200 credit on those calls which I refused. My question is that if those calls are not legitimate why do they want to give me $200 as credit to keep quiet. Thanks.

Then a couple months later, the trackball got jammed to the left which made internet use impossible so they sent me a replacement phone. I have a Mac and Blackberries don't talk to Mac so I couldn't back up my data and lost everything again. Then a month and a half later, the internet and messaging went out. I tried calling customer service and they said to call them on another phone (which I don't have). My housemate even works for Blackberry and could not explain the error message I was receiving. He lent me his phone to call customer service and after an hour of being transferred, holding and chatting with an agent, his phone battery died and the problem was still unsolved. The next day, I called back to discuss my many issues with the "retention" department and they ordered me a replacement phone.

They keep sending me the same model with the same problems. I have been in my contract for almost a year and have had nothing but negative experiences with this Blackberry Curve 8900. I am now on my fourth phone, hand writing my contacts one at a time. I've begged and pleaded to get some other phone but customer service says my only option is to "upgrade" (which means I pay full price for a new phone). I've spent $150 and countless hours with customer service because the phone I have does not work the way they said it would and now they say the only way to fix it is to give them more money. I feel like I have paid too much for too little and I'm going insane. What do I have to do to expose this scam I'm caught in?

I was only free to do this on the weekend before the date. I figured that I would just pay the full final month and be done, which I did. T-Mobile claims that when the new carrier pulled my phone number, the account was automatically closed and my contract was violated. They assessed $100 in early termination charges, despite being paid for the full final month plus possible late charge, threat of collections, and damage to credit.

Days prior to porting my number, I confirmed with T-Mobile the day that my contract would end and that I could cancel at that time without penalty or any fees. After porting my number on January 8 and thereby terminating my contract, I received a bill from T-Mobile charging me for the entire month of January (through the date of my billing cycle of January 26), even though they did not provide me with any services from January 8 until the 26.

Thinking this was done in error and that they would charge me from December 27 (the beginning of my billing cycle) to January 7 and not for the entire billing cycle, I called them only to be told that because I didn't give them 30 days' notice before terminating my service, they could bill me for the entire cycle because I cancelled during a billing cycle. The representative claimed that they could do this despite the fact that as of January 7, I didn't have a contract with them and even though they didn't provide me with any service between the January 8 and January 27.

I asked them to show me where it said that in my contract. I was told that I was bound by whatever the terms and conditions currently are on their website which includes this 30-day notice rule. I ultimately end up with a "supervisor" named April (1725357). I explained to her that I had called several days before the end of my contract, and no representative mentioned that to me when I directly inquired of costs entailed if I terminated on January 8. I asked her if the calls were recorded. She replied some of them are. However, when I asked her if they could be accessed, she said that she couldn't access them and that she didn't know who could and that she was "sorry" if someone gave me bad information but that I owed them for the entire billing cycle.

I told her that I wasn't going to pay for service that I didn't receive but would pay for service prorated up until the 8. I asked her how I could go about disputing it, and she told me that I couldn't dispute it, because she had decided that they were legitimate charges. She said if I didn't pay it, my account was "at risk" and that I would be sent to collections.

I asked her where I could make a complaint and the number for her legal department. She told me there were no phone numbers, and I had to write a letter to some PO box number. And she gave me an address in Washington State for the legal department. I asked her if she could at least hold off sending my account to collections, so I could contact the legal department. She told me that my account was already "at risk." That was the end of the conversation.

Figuring that there had to be a way to dispute a charge, I called back about 2 hours later and asked to speak to another representative about how to dispute the charge. The woman who I spoke to (Cheri) was extremely polite and told me that April was mistaken and that T-Mobile no longer billed for the entire cycle when you cancelled in the middle of the billing cycle, and she "fixed" the mistake. Very scary. I still don't know who was right, but that supervisor April basically told me that I would either pay them or they would mess up my credit. I felt very bullied and without any options. I would never go back to T-Mobile. I think that they are very shady.

I then purchased the the G1 Google phone and this was the biggest mistake I have made, nothing but problems and of course T Mobile would do the usual. Sorry we can't help you but you can eat the cost and buy a new phone, which I did, and now I have just purchased a new Samsung comeback and less than 3 weeks but more than the 14 days they give you, it went bad as usual. Well, the usual we can't replace it with a new one because you are past your 14 day new phone warranty, however, we will replace it with a used phone but your warranty still runs from the original purchase date.

Why does the attorney generals office of consumer affairs dept. keep letting these cell phone providers rape the American hard working people with their policies and bull crap of 14 day new phone warranty and ripping the people off of hard earned money and when you try to get out of your contract, they want to charge you for that. When will someone in our great country stand up for what is right and do something to help the middle class people from being the victim of this unusual standard of policies and unfair actions without being held responsible. Going weeks without a phone while you wait for your used replacement and they offer no cost reduction to your bill for their defective product and the cost of shipping and purchase of new phones only to be replaced with a used one, where they are making a fortune by reselling and using these phones for replacement.

I'm wrongfully being billed for international data usage in the Dominican Republic, a total of $452.53. I explained to manager and Representative Patrick that during my stay outside the U.S. my phone was not used for data. They indicated that if I sent MMS pictures that would be consider data usage and that I must research and Google carrier Orange in the Dominican Republic to question. He explained that my G1 T-Mobile phone has a 3-megapixel camera which can generate a cost of an average of $15.00 per send. If that was so, then, the amount of $452.53 is completely wrong. They refuse to help me, despite of my almost 4 years or more with them.

On February 02, 2010 at 8:50 pm or so, the manager refused to help me and told me basically that I must pay charges as is (correct or incorrect). I'm placing a complaint against T-Mobile for customer mistreat and for unauthorized charges/usage during my stay in Dominican Republic on January 2010.

I called customer service and they sent me to sales. I have been paying $122.00 every month and have never missed paying. Sales told me that I should have been paying $59.95 per month and he told me that something was wrong so he told me that he was going to switch me back to customer care. Well, he just sent me back to the automated answering and I finally got to customer care.

I talked to a guy and he told me that I was actually supposed to be paying $69.95 and with taxes and maintenance that I was supposed to be paying only $99.99. When I questioned him on how they were charging me $30.00 tax on $99.00, he tried to clean it up by telling that there were taxes on each benefit that I got. I told him that they can't charge me tax except on my total bill. Then he told me that there was a glitch in the computer and that if they didn't watch it that even though a customer's bill had been paid, the computer would still cut your service off and that all the customers had to pay for this. I informed him that it was not up to the customer to pay for the problems that they have with their computers and he told me that all the customers were paying. I told that I didn't care what the other customers were doing but I was not going to pay for their problems and I told him that I was going to contact the FCC about this.

It has gotten worse with my phone since I spoke with them on Sunday. I am on a walker and have limited mobility. When I went in to the store 2 months ago, they told me that there was nothing that they could do for me. I told them that if I violated my contract, they would disconnect me and send me to collections and just as I am held accountable to keep the terms of this contract then they needed to keep up their end of the deal.

A year later, I have them calling me, and now, they have sent it to a collection agency. I want them to apologize.

As I explained to many representatives there (representatives who refused to let me speak to a supervisor), we don't have utility bills because we are homeless and are living in a motel. This is the 3rd place we have lived in Massachusetts that has no T-Mobile coverage: Pelham, Bernardston, and Becket. Since I am unemployed and my daughter will not be in one place that actually has the scant coverage T-Mobile offers in this state, I've asked them to finally let us go. They will if we pay an exorbitant fee. This company hates customers, and their customers hate them back. We will have no phone at all, or my young daughter's credit will be damaged.

I have even spoken with a supervisor, and they did nothing to resolve our problem. The service is terrible. Fortunately, our contract is up in the next month, so we will be changing providers. I have been so discouraged with T-Mobile that I had to report it. Thank you. We have been paying for service for several months now without continual usage of our cell phone. Being cut off from a conversation when dealing with business issues is embarrassing and frustrating.

I have contacted T-Mobile numerous times regarding the problem. All they can tell me is there is a problem in the area and they "are working on it". The have no expected date of when the service will be available again. My neighbors who have AT&T cell service have reception with no problem. Since T-Mobile is unable to provide me with any idea of when the problem will be fixed, I would like to cancel my contract with them and switch to AT&T. But T-Mobile wants to charge me a $200 cancellation fee to discontinue service with them. Is it fair that they charge me the fee when they can no longer provide me with service?

I said I cancelled the phone on December 22 and settled my account on the phone. He said that the charges are not pro-rated, so, I have to pay another full month. I asked if he can remove this charge since I didn't even have a phone number with T-Mobile for this period! He said, "No, the charges are legitimate". I find this practice outrageous. They continued charging me despite the fact that I cancelled the service on the phone and paid the balance that they gave me right away. I think this is a deceptive practice to try to run people down and intimidate them to pay this illegitimate charges.

They lie! Now, I can't even see my bill, because they won't send me a paper bill, and I no longer have access to my account online! T-Mobile is a criminal, and no one should use this service. Buyer, beware!

The next morning, we tried to call the airport lost and found for 3 hours, before I had to give up and go to work. After work, I did end up calling and reporting the phone missing at around 3 that day. When I looked at my phone bill, there were $300 in international calls, made just 40 minutes after my daughter realized her phone was missing, until the time I had it suspended. I called T-Mobile, and asked if they could waive the charges, but they said no, even though I could tell them the exact time she realized the phone was missing, and if they looked, they would see I have never called these numbers in the history (12 years) of my time with T-Mobile.

I begged and pleaded, and they said the best they could do was offer me a measly 10% off the total bill. These charges don't include the roaming charges that were acquired, so in total, it is about $500 in calls my daughter never made. I find this so unfair, and do not know what to do. I never dispute my bill, and have been a faithful customer. Every time I asked to speak to someone above the person I was speaking with, I was told they all had the same level of authority. So, I am left with a $500 bill, not including my monthly charge, and what my daughter charged internationally, to pay because some scumbag saw an opportunity to call family in the Dominican Republic. If anyone knows what I can do, or who I can contact besides T-Mobile, I would greatly appreciate it!

They told me that the only way to upgrade for free or for a cheap price on the phone was to get a 2-year contract. I asked them what were the advantages of being a loyal customer for 5-plus years and they really could not answer the question. I decided to drop them and go with another cell phone company. T-Mobile does not care for their loyal customers. They are just concerned in getting as many new customers as possible to get them tied down for 2 years to make a "quick buck". I had to buy new phones that cost me over $500.

That's over $1200 for the contracted time. Don't get me wrong, it's not that we can't afford it, it's that we were misled into paying thousands of dollars more than we needed to. I was very clear on what I wanted but was told it was not possible. I don't believe the contract should be valid, because it was signed under false pretenses. I went into the store with my complaint. I wasn't rude, but I was firm on my belief that I should not have to pay early termination fees (or any other fees) to end the contract, since I was either misinformed or lied to when I signed the contract. The man I spoke to (Al) said he couldn't help me. He called their CS department and they said they couldn't help me. I called the 877 number for T-Mobile this morning and 'Tanya' said she couldn't help me.

I received a call from T-Mobile in response to my Better Business Bureau complaint. The representative (Ally) said that I signed the contract so it's binding. She said all the staff are well-trained in their products and implied that such a mistake was impossible. If that's true, then it only confirms to me that I was lied to rather than it being a mistake. The whole experience is sickening. I don't plan on giving up no matter what they attempt to do with my credit rating. I'm ** off and I'm going to fight them any way I can.

By looking at the billing from the first interact with web service, I was charged $39.92 for 199.6201 mb of usage. Every time we turned on the web, I was charged for. My bill was prorated from the date of purchase 12/23/09 to 1/6/10 for the total amount due of $410.73. I received this bill today, 1/14/10. I call customer service immediately for clarification with my bill. The advisor place me on hold for 3 minutes. When she returned, I was told that there was no record stating notification the consumer of her limited and all charges are legitimate. I was mislead as a customer with T-Mobile. I am also a good customer who currently has 3 phones which currently cost me more then $250.00 a month.

I did not have the money in the account and the charge was pending. I then went to the bank to cover the charges to avoid paying overdraft fees. I called to see what happened and they said I did place the order for the phone. I told them that I did not. They asked me for permission to review the taped conversation. I told them of course. It was determined that I did not authorize the transaction. Being that they did not have authorization for this and it was their mistake, they offered a $25.00 credit on my account.

A couple of days later, I called to review the plan and confirm monthly charges. At this time, I was told that my initial payment was $126.58, yet my bank payment was $151.58. The representative gave me credit for $35.00 to make up the difference. I was very happy. I guess that's the way they suck people in to stay. Now it's January 2010 and I am very excited with the New Year until I received a text on the 9th that I owe $46.75 due on the 14th. On the 13th, I went to the bank, made a deposit, and when I returned home, I wanted to verify the deposit because I paid the $46.75. This is when I saw a payment in my checking account on the 9th to T-Mobile for $72.76.

I did not have the funds in the account, being that I was not aware this was going to be posted to my account. This payment was also charged an overdraft. I picked up the phone and called T-Mobile to resolve this problem. I was on the phone for at least 3 hours being switched from one person to the other and retelling the whole story each time. The initial payment was also now $72.76, not $151.58. This was a big mystery for which she had no explanation. My bank statement showed $151.58 paid to T-Mobile. There was no communication and lack of customer service during this phone call.

They are thieves that now took $151.58 and $72.76 and $46.75 and $40.00 in overdraft. I did not ever authorize EZ Pay on this account or give them permission to charge my account. The final decision was that T-Mobile will put a trace on the payment the bank is showing and that will take 6 business days to resolve. They confirmed that there will not be any more EZ Pay payments made to this account. Getting to this point was extremely frustrating and I believe I made a big mistake by switching carriers. I will never recommend T-Mobile to anyone.

I told the rep that debit and gift cards are a gimmick used to make rebates/allowances amounts offered by companies as difficult as possible to access/recover. And that, as a result of my experience, T-Mobile would soon be losing me as a customer, which I've been for more than 12 years. By the way, the debit card was issued by CitiCards, another company I'll never do business with again.

It cost $179.00 to purchase the phones plus $30.00 to change phones, and possibly additional charges that I am not aware of, plus $400.00 for both of us if we want to discontinue services with T-Mobile.

I called customer service at T-Mobile right away and made sure that both lines were canceled and was assured by a customer representative that all lines were canceled. However, a month later I received a bill for a prorated charge of an extra 2 weeks of service that I did not use or want because my cancellation was 2 days after the next billing cycle has begun. I called customer service at T-Mobile again and asked them why I was charged for an extra two weeks of service and not just for the 2 days after my last billing statement. Their response (from both the representative and a supervisor) was that I should consider myself to be fortunate that they did not charge me the entire extra month, but rather just the 2 weeks. They said that it is stated in their contract that if I cancel even just 1 day after the next billing cycle has begun, they have the right to charge for the entire month even if their service is no longer used or wanted by the customer.

As a customer, I think this is a an unethical and sly way of doing business. I have just read a similar complaint by another person on this website about T-Mobile. Although my extra charge is only ~$40.00, which will not break the bank, but in principle it is unjust and uncalled for. If I actually used their service then I would gladly pay for it, like for the past 5 years I was with T-Mobile. I worked hard for my money just like everyone else and this feels like I just been robbed. I hope T-Mobile are reading these complaints and change their unscrupulous business practices soon. Even though it is too late for me, I will warn everyone I know from now on about their tricky policies. Even if T-Mobile's rate plans are cheaper then the competition they have just lost a couple of customers for life. I refuse to waste my hard earned money.

In May, T-Mobile started to charge my account again after 2 months of nothing. Again, they charged above the normal $89 a month, in some cases up to $230 a month. When I rang, they again admitted that it was mistake, cancelled the account again, and this time ensured that the direct debit was cancelled. Since then, I have rang several times to get my money back. Every time I call, I get the run around and I need to re-explain the details 3 to 4 times per call, and everyone says they can't help me.

My last call to T-Mobile, around September, I spent an hour on the phone to various people before I spoke to a supervisor. After a very angered conversation, she agreed to refund my money (about $800). It is now January 2010 and there’s no sign of my money ("it will take about a month sir", what rubbish). I am gearing myself up for another hour long conversation with thieves, and am not looking forward to it.

Is there anyway to make these people account for what they are doing? Looking through these complaints it’s obvious that they are consistently trying to defraud customers. Unbelievable that these goons are not on the front page of the national papers. They have stolen from me and have admitted it, but won't refund.

On December 22nd, I called to clarify some charges on my invoice. They told me that I had signed a 2-year contract. I explained this was a mistake. According to the T-Mobile Customer Representative, their records showed that I had signed a 2-year contract at a Retail Store. They could not change the specifications and that I had to deal directly with the store that had signed me up. They said not to be responsible for the actions of the T-mobile retail representative.

I was denied any help nor assistance on the matter. I had to deal directly with the T-Mobile Representative listed on the contract. On the meantime, I was under contract and it will stayed as is. They did share the following; The Representative who called was not a T-Mobile Representative. Was a Florida Wireless City Representative (Joe M. - store tel. number 305-356-), a third party sales agent. Therefore they were not responsible for it.

T-Mobile is very fast acting on the contract, yet very slow being responsible for the actions that gives them benefit. T-Moblle and Florida Wireless are acting unethically. Consequences: 1-Unsolicited 2 year contract based on false information. 2- Stress. I am 83 years old. If the representative is not calling from T-Mobile, he/she should say so. They did say twice, I was not locking myself into a 2 year contract. I never went to the store, nor signed a contract. I am ready to return the unit.

On Nov. 19th, '09, a supervisor said she would make sure I got my $55.01 payment for Nov. '09 back due to all my trouble. I call every 6-10 days, keep getting promised $36 (they prorated for 9 days, even though I could not use phone) since end of Nov. '09. Then, I was told the money was released on 12-18-09 and it would be in my account (promised again) by 12-23-09; still no money! I called today, 12-30-09. Supervisor would not get on phone and was told an e-mail would be sent to dept. (This has been done several times by other supervisors.)

Now, I'm told $36 will be in my account in 3-5 days. I have been told this over and over since 11-19-09. I'm sick of it! I just had a heart catheter, lost my husband, have to pay double for a new/used phone and it's the holidays. This is causing me great stress! I can't get anywhere with this phone company. My number ported over to Verizon is **, ID **.

I think it is very unfair how this cell phone company is treating me and my family. My bill is over $200 a month but if I decide to leave, I will have to pay hefty penalties. Something needs to be done. I know I am not the only person experiencing these issues. My daughter did not want to come to this company with me because she heard so much bad things. I talked her into it and now I'm sorry I ever did. She lives very far away from me and now I can't talk to her and my grandkids when I want to, because of the bad service either one of us gets at any given time.

However, on the bill for December, suddenly I was charged for the same thing again - and this time, twice. Now, I called the cancellation department to complain and make them fix the issue. After half an hour on the phone, the lady told me that the charges are right and I was the person who picked this stuff up in San Bernardino. I was not in San Bernadino since 4 or 5 years.

Obviously, somebody in the store made either a mistake or somebody used my phone number to purchase items in the store. Either way, it is not my problem and I want these charges waived - and a compensation for this impossible customer service. It also is very concerning that obviously, there is no kind of identification asked when customers purchase items in a T-Mobile store. Everybody who has my name and phone number can basically purchase on my account. I was never asked for any kind of I.D. when I purchased my phone in the T-Mobile store.

After a month or two, not having received my 50USD, I called 611 (consumer service). I spent quite a long time on the phone being unhappy because I was told that this would be at the end of the one year not immediate. But you know what, after 1 hr, nothing was moving. I had to accept the fact that I just had been lied to by a sale person.

Today (6 months later), I went into a T-Mobile store to upgrade my phone which, apparently, I cannot do. Unhappy, I talked to the guys about the salesperson's promises, and he told me that he never heard of such things (the proof is that my contract was changed on June 4th, not by the force of nature), and that I was plain stupid for doing it over the phone (humiliation 1, which was followed by a few more humiliating comments).

Coming home and pretty upset, I kept my head cool, talked to a consumer service person, described the whole story and I wanted her to tell me what I was entitled to, or why I went to a one year commitment for. It took 20 min. for her to understand. Then she told me that she does not even see the 50USD, nor the conversation with her colleague from a few months ago. I passed the state in which I was. I asked for the recording of the conversations with 611. You can't have those.

I feel absolutely abused, and humiliated by this system with no way to have anybody accountable for what they are saying. I was promised 3 things; none of them are going to happen, and I am committed to a company who has been lying.

My husband pays the cell phone bills from the business account, and two years later, in December of 2009, he informs me that something is wrong with the T-Mobile bill. He has been paying exorbitant charges for my phone going over its texting limit, but just stopped to investigate as he was too busy before and because he simply never thought it was because our plans were just changed mid-stride and without our permission. Well, since I'm not supposed to have any limit at all, I called T-Mobile to find out what the problem is.

Aubry (or Audrey) was extremely rude right off the bat. She told me that since this discrepancy is from two years ago, there was plenty of time for us to have rectified the situation even though what we ordered was just arbitrarily changed on us. I asked to speak to her manager. Chris repeated the same, although in a much more respectful tone. Later that evening, Leah, Chris' manager, called me and repeated the same thing, offering to credit my account $100 to make up for the approximately $3000 their error had cost us in the past two years. With T-Mobile's obvious disregard for loyal customers, my husband and I have since changed mobile phone providers, and really do hope we don't run into similar ethical issues.

When I called T-Mobile about my complaint and to get compensation since they had ruined my one big surprise (after all, my purchase was $300 after all the charges and shipping and handling), the representative kind of laughed and said, "Oh no. I'm sorry that happened," and proceeded to tell me she had the same thing happened to her. I was told this new feature was implemented about a month ago where they would send a text to the number that changes were made to. If that is the case, why didn't the representative alert me since he knew this was a Christmas gift?

All I asked them to do to make it right was to credit my account for the full amount of the upgrade since it was their error and my enjoyment of giving my son a gift for Christmas was gone and he gets no surprise. The manager said there was nothing he could do since there was no billing error made. I am not going to let it go. I have e-mailed and sent T-Mobile a letter and I'm expecting a call in return.

I never call DR in 9 years (maybe once or twice when my family went on vacation). I am highly upset that all they can do for me was credit me $200.00 towards the bill. I was a bit pleased at the moment because I have been calling all the departments trying to have someone help me. I understand that I did not inform them of the lost phone but I myself was not aware. I also cannot understand how a company like T-Mobile does not have an abnormal activity alert.

I am pretty sure that when my bill is past due a few days, they will text me alerting me. Why did nobody alert me that a line which was only used to local numbers, all of a sudden has INT charges of over $800 of calls being made all day to Santo Domingo? My bill is due on 12/24/2009 and I am a single mother of two. I feel that I should not have to pay for this bill and that T-Mobile should have an abnormal activity alert to alert customers of fraudulent activity.

When I got off the phone with customer support, the dial tone was gone again. I called them back and explained that I cannot be without a house phone and they said they are doing everything they can (basically I just had to wait until the problem was fixed). I called the next day with the same problem and I was given extra minutes for my cell phone and the home calls were transferred to the cell phone. I told T-Mobile that I will like to cancel and they said I will have to pay the $200 early termination fee. I called again Thursday, December 3rd and I was able to get a dial tone so I cancelled the call forwarding. Since that day, I have to reset the modem approximately every 10 to 15 minutes. When I wake up, the phone is dead. When I get back from work, the phone is dead. And during the day I keep resetting. I have been to the store where I purchased the modem but they tell me I have to call customer service.

In addition to being misinformed by the representative, I also do not get any signal to use the service in every direction that I drive in upon leaving my home. I had a car accident and was unable to call out for help because there was not any service available from them. Two days later, my power went out at my house; and once again, at my home, I had no service. People will call on one of the lines, and it doesn't ring. They leave a message, and we sometimes don't get it until 2-3 days later.

The replacement phone, that has never worked, is under contract until August 10. I was never informed of this. I can pay $40 per month until August 2010, or $200 to terminate. I choose $200, but T-Mobile will not turn off the service and continues to count each day the phone is active as billable. I have no coverage, cannot call or text, and no way to end this. I have been told for the past 18 months my contract was up November ‘09. I was never notified of this extension. I will have to pay $360 until the contract end, or $200 to terminate early, which I agreed to do, but the service continues and so does the billing.

I use phones that have complete data functionality as this is my main source of Internet use especially email exchange. Over the years, I have had phones such as the Dash, Samsung slider, and most recently, a BlackBerry 8320. These phones that I have had provided the ability to increase the font to a suitable size; however, I ran into many technical difficulties. These difficulties ranged from frequent system failures with the phones, as well as the phones rebooting themselves during calls or other important activities.

My problem with the screen magnification capabilities is as follows. My newest BlackBerry 9700 does not save the font changes to be applied on all the phones functions. In addition, when I am on the Internet, and try to use the zoom-in function feature, the words become jumbled and unreadable. I proceeded to obtain a phone that met my needs. This is where the problems began with both the customer service representatives from T-Mobile as well as the account specialty department. Over the past few months, I have had many conversations in an attempt at finding an accessible phone for my needs. Many times, I have been misinformed about T-Mobile products which turned out to be inaccessible.

An example of this was the G1 and the myTouch. In a final attempt at finding an accessible phone, I visited the T-Mobile store located at 735 6th Avenue in New York City on Friday, December 11, 2009 at 4:00 PM. The in-store representative was understanding of my needs and spent an hour trying to find a phone for me. In his attempts, he contacted the customer care call center for some suggestions. After a few moments, a request was given to the representative for me to speak with the customer care agent. Although I cannot recollect the agent's name, I do recall him saying that as the technology becomes newer, they are taking out the feature which enables customers to increase the font size. The call concluded with me realizing that I must cancel my service with this company. The in-store representative then showed me his personal HTC Touch Pro 2 which has the ability to increase the font size; however, the font can only be increased to an approximate size of 10 PT.

I have done some research and found that AT&T is able to successfully meet my needs. I am ready to cancel my contract with T-Mobile as a result of T-Mobile's inability to provide an accessible phone for me. This evening, I contacted T-Mobile to discuss canceling my contract. Once again, the representative tried to offer me several phones such as the G1 and myTouch. In addition, she informed me that by law, T-Mobile offers phones for the hearing impaired and the blind; however, these are simple phones that do not support data plans.

She proceeded to tell me that most of their visually impaired customers don't use data plans. She told me that I would have to pay a cancellation fee of $200.00. I asked to speak to a supervisor about this since I feel that I should not be subjected to pay this fee. She then told me that I should contact their legal department at the following address: T-Mobile Wireless Legal Department 12920 South East 38th Street, Bellevue, Washington 98006-1350. I would appreciate any help in this matter as I feel I should not be penalized for canceling a service that I cannot use. Thank you in advance.

My two step-daughters and I have the same Samsung Gravity. The major issue I have with my phone is text messages. The contact information comes up incorrect. It will tell me it's being sent from a certain contact, when really, it was sent by someone else. Also, my phone will freeze out of nowhere. I can only take the battery out and restart it. Our phones will also end our phone calls right at the beginning. So before it gets a chance to ring, "Call Ended - Mom (for example)" will appear and I'll have to try the call again.

Now, my daughter has issues signing onto her AIM account as "Server Timeout" comes up. These are all problems we have on a daily basis. I hold up our end of the contract, which is paying our bill in full, in a timely manner. T-Mobile's end is to give me the service I pay for. In no way, at any time, have they kept up their side of the contract. They tell me I have to go through Troubleshooting each time. I was even told by a manager, "We have to exchange the phone until we find the right one for you." So, I guess I have to go through "Trial and Error" until they get it right. That same manager then told me having 3 exchanges, on the same account, in less than a 90-day period, voids the contract.

Since getting off the phone with him, I've spoken to 4 different reps and 2 different managers. The last manager told me, "There is nothing that voids a contract, nothing." So, no matter what they do, wrong or right, on their end, you are stuck in an unfair position. Through this process, I've been writing down name and numbers, also locations to where I've called. Just to be told by a rep that the numbers are no good because they will never be able to connect you back to a previous rep you've talked to. They make it so hard to get any help and then put the blame on you - asking what they can do to help and that they understand your concerns and frustrations.

However, they never give you a suitable solution to your problem. I know my contract has been voided by them months ago. But it doesn't matter as customer satisfaction has been thrown out the window. I'm completely disgusted with T-Mobile and wish that I never switched from Metro to them. I will never give them a good review or refer anyone to join them. They are just thieves taking advantage of hard working, loyal, honest customers.

I would have the five favs and both sidekicks would be $25.00 for both. After I did it, everything changed. The bill is even more higher. I even printed out the plan. They won't explain to me what the other monthly charges were for.

I've been missing important calls such as doctors' for appointments, confirmation etc. that I was waiting for months, or family calls, etc. Lastly, the phone was replaced. I got something worse, almost all calls failing after been connected. If someone calls like yesterday, a very important call with my orthopedic, I tried to answer. I pressed the answer button 3 times while the secretary was leaving a message. I was not able to answer. The answer button did not work. While having the phone next to me, I had four incoming calls. I did not hear them. There was no sound to alert me. Sometimes it works, most of the times not.

Last night, a Union member called me. I had the phone next to me, the phone did not ring. I knew after I heard the messages sound. It is so upsetting having such services, because T-Mobile always request clients to return the damaged phone. They fix it and give it to someone else. We pay every month a higher bill, and we do not deserve to have a brand new item?

I am tired. All companies are same. In addition, we are not allowed to chose a different brand of phone. It has to be replaced by the same brand, same color. My question is, what is going on with those companies? We are tired. I need a brand new working phone, not a piece of junk. Thank you.

I wish I had read the fine print more carefully. I thought about keeping at home only because it is cheaper to pay $10 per month than cancel; but to switch to another carrier bundle to get a discount on home line and cell, I would have to pay $400 to get out of both contracts. While I understand that there is cancellation fee for all cells (that should be the next legislation!), I think it is wrong to charge two cancellation fees when you can't have at home without cell.

So six months down the road after getting our first bill while in the islands, we had a huge bill full of roaming and long distance charges. I called them. They quickly apologized and removed the fees. Then, the same thing happened next month. I asked why this was happening when I was told there were no fees there. The CSR said that it's computer issues and they are happy to remove the fees whenever they come and they were trying to work out a long term solution. On the 3rd month with the same fees, I called to have them waived. The CSR was nice but said they had waived them twice already and would not be doing it again. I demanded to speak with a manager who said the same thing.

I requested to have my contract cancelled without fees due to them not being truthful, and they said they would with a $250 fee per line. After spending hours on the phone speaking with multiple CSR's and managers who were all unwilling to uphold the information, I was given about where the phone would work without fees. I told them I would not pay the bill until they would fix this. They had no comment. They just cancelled my phones and sent me a bill for $705! T-Mobile is the worst cell phone company out there and is unwilling to stand behind their products. Since then, I have had AT&T with no problems. I still think T-Mobile has the best value and am disappointed that they would treat a good customer this way. T-Mobile, I am happy to come back to you if you can resolve this issue.

I was surprised because I expected to pay more because it was $99.99 plus I anticipated having to pay tax & whatever other bogus fees they always add on. The manager who took care of me said it was because it was a new promotion. I left there thinking I was set with my new unlimited plan. On Monday, 11/23/09, I had absolutely no service, no incoming or outgoing calls or text. Nothing! I went online to view my account. It stated my balance due was $98.37. I was furious. T-Mobile was charging me a 2-month rate. I had no service & had just paid them almost $100 & they wanted more to restore my service. Aside from that, the T-Mobile website had a ** with a lizard on it advertising a ** app. Why would they put such offensive lewdness on a website? I thought they were more reputable than that.

This just kept getting worse. I called customer service and spoke to one idiot after another. I asked for a supervisor. That's who I meant about the other. They just kept repeating that I had to pay $98.37. I kept explaining that I had made a payment. No one knew anything; no one could help me. In the end, the supervisor said, "I can't help you or explain." He said, "go back to the store & deal with them." I was irate!! I asked him, "Isn't this T-Mobile?! Is this not customer service? Are you not the supervisor?!"

Next day (day 2 of no service!), I went back to the T-Mobile store. They stated they didn't make a mistake; it must be a glitch. 1hour & 20 mins, I was in the store while they were on the phone with T-Mobile customer service. No one knew what they were doing. When I say no one, I mean, even the T-Moblie customer service they were talking to. They kept insisting I pay the $98.37. At one point they passed me the phone and stated she would explain to me why I had to pay. When I questioned her and stated angrily to her on how this doesn't make any sense, she became sarcastic. Then she hung up & shut down my phone. My phone displayed a message that read unregistered. How did a plan being advertised for $99.99 turn into $191.39? When I asked for my money back, they stated that they would only refund me $40 and they would mail it in a check.

At this point, I felt cornered into just paying the money or lose out either way. I had no service. My money wasn't going to be fully refunded & the refund would be mailed. That means I would have had to go to a new company, buy compatible phones (2) and pay for another new service plan. Not to mention, I did this on my lunch break. I was 20 mins late & ate nothing. I hate T-Mobile! I will say one good thing. Sharon at the store was very patient and really tried to help and reason with T-Mobile!

When I realized what happened, I called T-Mobile customer service to cancel that line and they told me it could not be done immediately. It could only be canceled in the next billing cycle which was 11/9/09. They see that I am incurring huge expenses and never authorized the changes in the first place and would not cancel the line. This is exploitation and nickel and dime-ing customers. I feel I was wrongfully treated as a customer and should not be responsible for those charges. And you know when you call, they always say the call is recorded for quality assurance. When you ask for those records, they can never find them.

I notified customer care all the way, and purchased two new sim cards, to no avail. Obviously, the phone was the issue. However, while three Asurion reps agreed I was still under extended warranty and my phone should be replaced, T-Mobile refused. The Asurion rep even told the T-Mobile rep to go to streamline and she would see the warranty information. She then agreed but decided I should be passed off to RIM for troubleshooting. RIM sent me back to T-Mobile where I troubleshooted for three hours, (Great rep, Miguel) but the instructions left me with a 507 error and blank white screen. The only option I was given was a new two-year contract and an 8320 for $79.99 (Jacob # **). I mean these people heard me using a friend's phone for three hours until she had to take it back. I have a toddler and had no home phone. While I've had a few dropped calls/reception issues with my phone throughout the years, I didn't see a reason to sever ties until now.

My contract will be up in a week and I've continued paying $84 without the benefit of using it. I reported this to the FCC on September 20, 2009. On November 6, 2009, Theresa from customer relations called about my FCC report and asked me to provide proof of my Blackberry purchase in the form of a receipt from T-Mobile. This was an upgrade purchase from the 800 customer service number which of course does not provide receipts. Another representative, Barbara, stated that servers go down and nothing is 100%. I've worked in a bank and servers have gone down, but we still have to service customers even if it means doing so manually. T-Mobile obviously has no qualms with inconveniencing customers while being unjustly enriched. I pay for my service and apparently, T-Mobile does not care when they don't deliver. I'm completely done with this service.

When our final T-Mobile bill arrived yesterday, we were upset to find they had charged us $200 per phone for termination fees. I called T-Mobile and spoke with Gloria ** (she wouldn't give me her last name), who explained to me about the contract. Gloria told me that the contract for ** would have been up on 10/16/09, exactly two weeks after we terminated it. The other phone, **, was under contract until 12/14/09. Clearly, if we had known about these contract termination dates, we would have waited to switch to AT&T. Gloria was able to reduce our termination fee on ** to $50, but the $200 fee for ** still stands.

I contend that this is deceptive business practice, since no one would have incurred these fees if they had known their contract was almost up. Gloria said T-Mobile is under no obligation to inform customers about their contracts or termination dates.

I was told they would remove the charges and investigate why I was charged in the first place, so it wouldn't happen again. They called me a week later and left a message that they were still investigating and would call me in a week. They never called. I naively assumed that they were still investigating, but had removed the service and would refund the charge.

When I saw my third bill on 11-4, I tried to call repeatedly. I kept getting a message that they had too much call volume to answer my call. I tried their online chat service. I never got a representative for several minutes. I tried to contact them via web or email. I found no address or web form. Once I reached them by phone the same day, I repeated the entire story. I told them even if it had been accidentally activated, I don't need the service. Remove it and refund me. The woman told me she couldn't remove a valid charge. I told her to get her supervisor or I would file a complaint with the Attorney General and Better Business Bureau. She did.

The supervisor didn't know anything yet and asked me to start over again. Then, she told me she would have to end the conversation if I was not polite. I've paid for these erroneous charges because I'm signed up to auto-pay. I have just removed the auto-pay service. I won't pay my next bill unless it reflects a 3-month refund and removal of the service. I have had an account with T-Mobile since 2005. I've never signed up for such a service or disputed a charge. I cannot take my business elsewhere as they have me locked up in a contract.

I called customer service and told them that my newest phone's internet was not working properly and wanted that feature taken off but I wanted that feature on the older phone. The lady put me on hold for about 10 minutes, came back and told me that the internet on my newer phone was taken off, that the other would still be working. She put me through to another dept. so that the accounts would be separated and it took them another 30 minutes before I hung up. Later that night, when it was too late to call them back, I tried to use the internet on the phone I wanted the feature on and I couldn't access the internet. So, I went online to look at the account and found that the accounts were still linked together and that the lady who had helped me really didn't help me because the internet feature that was interrupted was in fact the one on the phone I needed the internet on and the one on the phone I didn't want the internet on was still connected, so I was just paying for something I couldn't use.

I went online again to disconnect the internet on that phone because I couldn't use it anyway. The next day, I called them and told them to put the internet back on the phone they disconnected by mistake and they wanted me to make a payment. How the heck do they expect me to pay for something I paid for a month upfront? It's a prepaid service so if they are asking me for payment to get the service, why didn't they wait until my month was up to take the feature off? It was already paid for. They are nothing but a rip-off! As a single mother of four and no child support, I don't need a company so big to rip me off. They should be ashamed.

The manager said I could cancel my service since I wasn't able to receive cellular service at work and constantly dropped calls at home. But they needed to send out an engineer to confirm that there isn't cellular service at my workplace and surrounding area before I could cancel. The engineer confirmed no service in July and also said there are no plans to install cellular towers in that area. I returned to the retail store to see if I could cancel my service. Another rep assisted me and listened to the engineer's voicemail on my phone. She proceeded to call T-Mobile Customer Service to request cancellation of my account. The customer service rep over the phone argued with the retail rep and nothing got resolved.

The retail rep was told I couldn't cancel my service without paying the required ETF but would log everything that has been happening with my account since March. After calling customer service one more time and without any resolution to my problem, I sent a letter in September to complaints/customer service in New Mexico asking if I could cancel my account without paying the ETF due to all the problems I've been having. Without any word from them, my account was abruptly cancelled on October 10th so I thought T-Mobile agreed to cancel my account without charging me the ETF since I only had six months left. Two weeks later, I received a final bill with the ETF of $200 and one month's charges on it. I called customer service to find out what happened.

The rep barely listened to me and basically argued that T-Mobile was correct and all they could do is reactivate my account. I could barely get in a word because the rep continued to talk while I tried to explain my situation. I finally had to hang up because it was clear the rep was trained not to let anyone out of the ETF no matter how bad the service is. I was prepared to pay the remaining 6 months of ETF charges but not to have my service cancelled without notice and then receive a ridiculously high bill. I have been a T-Mobile customer for more than 5 years and in my opinion, customer service over the phone and in New Mexico is horrible. This company does not care about its customers and really does rob their customers. I hope this company loses the ETF lawsuit against it and many more customers.

I was also promised I could go back to my old plan if I was not happy. Not true. It really wasn't about the money, as I was accustomed to having bills as high as $1,800. Once, it was $1,400, because they signed me up for unlimited internet and then charged me by the packet. Absolutely ridiculous. I changed to a Blackberry, which they could barely get to work, and paid top dollar for it, with the promise that I could go back to my previous plan if I was unhappy (should have been wise to them after they pulled this one on me the first time).

Don't fall for this. Not only could I not go back, but I was out over $400 for a device that didn't work, and a 2-year contract to get into my new ** plan. I raised enough of a stink that they promised to unlock my Blackberry phone, so, at least, I could sell it. This they also changed their minds on, and decided to keep the lock my phone, making it for the most part, a paper weight. This is quite unfair. I paid for the phone. It is my asset, my property, and they crippled it.

At this point, I was pretty much fed up with T-Mobile, and gave them an ultimatum. Either fix my issues, or Cingular would. Once again, T-Mobile promised to work with me, unlock my phone and try to figure out what the problem was, but once again, they decided not to unlock my Blackberry, and ignore my service issues. As I promised, I made the jump to Cingular. I had to purchase yet another Blackberry, because T-Mobile would still not unlock my device (Note: the Cingular transition went off without a hitch. They did exactly what they promised, and then some).

T-Mobile called, now demanding $200 for breaking my contract, and another $100 for my monthly bill. My take was, no way! I feel they owe me money for my device! And as for the contract, I just signed it. Nothing was working right; the contract is a 2-way street! They must provide service as promised, or the contract is null and void! My house is clearly on the map for supported areas, not to mention that I was promised that if this did not work, I could cancel. I refused to pay.

After working with their billing folks, I agreed to pay the bill, if they unlocked the phone. They felt that was reasonable (I didn't, as I felt the contract issue was totally unfair, but would have paid it just to make this all go away). Once again, they changed their minds, and refused to send me the unlock, and once again, I refused to pay. I now am being hounded by credit bureaus, threatening to damage my credit, but still, I will not pay. It is just wrong.

In summary, this would never have had to escalate to this point if T-Mobile had just been honest, upfront, and provided the service as agreed. As it stands now, they might have put a dent in my otherwise stellar credit rating, but I have cost them countless customers by sharing my experiences with everyone I deal with personally and professionally. With the competition for cell phone service being at a peak, T-Mobile should at least try to buff off their already tarnished reputation. I feel their unscrupulous underhanded and unethical behavior is rapidly catching up with them. Buyer beware!

On 10/01/09, I added the new line and paid $329.84 using my daughter's debit/credit card. This amount was to cover the price of the My Touch phone, two months service, additional caller tunes option and other taxes and fees. I received order confirmation and shipping information via email and my daughter received her phone via UPS on 10/05/09. The $329.89 was debited from my daughter's account on 10/02/09. On 10/03/09, the service on my phone was disconnected. When I called, the customer service representative said that I owed for the second line which I had just ordered. I explained that the second line was paid for using my daughter's debit/credit card and gave her the number of the card. After some time, she came back on the line and stated that she saw my payment and that there were problems with the T-Mobile payment system and that the problem was corrected and my number would be restored.

On the morning of 10/22/09, my phone was once again disconnected and I was told that I owed $168.36 for my daughter's services. I explained once again that the full $329.84 for my daughter had been made for her phone and two months' service and that my personal phone bill was paid as always on the 28th of the prior month. I was told that I needed to fax in a copy of the bank statement showing the $329.84 payment. I did this and included a copy of the confirmation letter that T-Mobile had sent when the order was placed.

My daughter and I have since made numerous calls and emails to the company and they continued to give us the runaround. I have asked if I can go into a location and take my documents and I am told it must be handled through the T-Mobile billing department. When we have asked for a phone number for billing, we have been told repeatedly that no number is available other than the fax number that we sent the requested documents to. I went into a T-Mobile store, despite what I was told, where a representative took my documentation and stated that he would assist me in getting it taken care of, and as usual with this company, nothing has happened.

On Monday, October 26, my checking account had been debited for the whole amount of $2,761 and my account was overdrawn. T-Mobile had submitted the overpayment. I called T-Mobile and was told it would take 4 to 7 business days to get my refund. As of this morning, October 28, no refund. I called and insisted on speaking with a supervisor at T-Mobile and pleaded with him to expedite my refund and he agreed to speed payment up to within 24 hours and call me back tomorrow. Charges I incurred over the weekend were all hit with a $35 late fee. Bank of America said they will waive the fees due to the obvious overpayment but not to make further transactions on my account until I get my refund.

This has really stressed me and to top things off, I suffered a herniated disc on Sunday morning. I had no choice but to charge three prescriptions to my credit card as well as groceries. My doctor only accepts checks or cash and I owe for three physical therapy sessions, payment due this Friday. My home equity loan is due for payment tomorrow, along with other bills due for payment by November 1. I do not have cash savings and have a very small amount of cash left from last week.

I doubt I am the only T-Mobile customer to have made this mistake. I pay most of my bills on-line and T-Mobile is the only one I have ever encountered a problem with. I do not believe anyone should be made to wait a week to have their own cash refunded to them.

What I would like to know is wouldn't this be a breach of contract on their part or unethical business practice? I notice that if I don't pay the phone bill on time, T-Mobile starts hounding me to pay the bill; but when it comes to T-Mobile to fulfill their part of the contract by providing good service, all I get is the runaround or excuses. I have been dealing with this for over one year, and I would like the contract terminated. I am paying over one hundred dollars a month in phone bills and still getting poor phone service.

I spoke with Jason ** from T-Mobile and this was the offer. He insisted that I keep one phone-line and terminate the other, which does not make any sense because I will be having the same problems except it will be with one phone. He also said that he will exchange the phones, but that does not make any sense either, because they would be the same brand and I already did an exchange. I don't want another set of phones that are malfunctioning. He also said that I could get different brands of phones, but that would be an extension of the contract.

I do not want an extension of the contract, and I would have to pay extra to get these new phones. If I want to terminate both phones, it would be $400 or $200 each. I should not have to pay to get new phones or to terminate the contract when it’s obvious that T-Mobile is at fault. That is unethical business practice; the only one benefiting from this is T-Mobile. Why should I continue to pay for poor service? I want to be released from the contract. I already paid for over one year of poor service, and I am tired of having the same conversation with T-Mobile, and if they don't want to hear from me anymore or if they want this to go away, then they should release me from the contract. What T-Mobile is doing is unscrupulous.

The phones drop calls incessantly; therefore, when I am having a conversation with someone who is offering me a job or I am setting up an appointment for an interview, I lose that call. I cannot get the calls because the phone takes a long time to get back signal. Whenever someone is sending me a picture text, I do not receive it; yet I have to pay for that text, which I did not receive. Both of the phones are unreliable, and they are my only source of communication right now, apart from my e-mail address. I do not have a land phone. I only use my cell. It's not right that I am paying over a hundred dollars for a service I am not getting. Where is the justice?

I know this may be extreme but not far-fetched. If by any chance, the person that is utilizing the number that has been associated with me for the last 9 years, calls and threatens the president, the Secret Service would be after me, not the person that recently obtained my number in the last week or so. All of my family, friends, social contacts, and business contacts know my number associated with the T-Mobile service. I would lose out on opportunities to make a living by losing my business contacts and this would further hinder me from paying my bills in a timely manner.

Apparently, our number was ported one day early, and so we're being charged a ridiculous $200 per line! We have a baby on the way next month, and money is tight, but they clearly don't give a ** about anyone or anything except their money! This is incredibly unethical and unfair. My advice to anyone and everyone, don't ever become a T-Mobile customer. They will rip you off!!

When I called T-Mobile, I spoke to a male that wanted nothing other than me to pay $400.00 upfront to have my service restored. He also stated that I currently had a $1,500.00 phone bill and I was charged $1,400.00 in data roaming charges. I explained that I only used my phone for 3 international calls and he stated that my phone was absorbing data and wasn't necessarily from me using it.

My phone is a very important item for my profession so I paid it. As I thought about it more, I called T-Mobile back and spoke to a female. I asked her to look over my account and explain what these data roaming charges were. She stated that since my phone was turned on, it constantly is updating and for 10 hours while I was in St. Thomas. I told the female that I was willing to pay for the international calls but was not going to pay for something that I didn't use. She then stated that the $1,400.00 would be taken off the bill.

I then went and cancelled my service with T-Mobile and opened an AT&T account. When I received my final bill from T-Mobile, the $1,400.00 was still on it. I called T-Mobile back and spoke to another (supposed) customer service rep. I explained my previous conversation with the other female. She then stated that there was some notes on my account but weren't clear. She then stated that T-Mobile would not "eat" the $1,400.00. I told her I wasn't going to eat the $1,400.00 either.

She stated that they are a business and can't just take charges off the phone. I told her that I would not pay for something I didn't use. I also asked her if I would have turned my phone off for the 7 days I was on my cruise, would I have gotten credited on my account and she stated "no." As a result, I refused to pay the $1,400.00 and waiting for T-Mobile to send it to collections. How many other people have been charged for their phone "absorbing data" and paid the bill? This is outrageous that these big businesses can charge you for a service that you didn't use and then affect you by sending it to collection and hurting your credit report.

I spoke with Tanisha, T-Mobile rep., and she told me that I will continue to be charged because the account is still active. I told her that this was not right and that since the account is suspended, I should not incur charges. I am currently working; however, I don't make a lot of money and it will be practically impossible for me to try to catch up when I am still being charged for services I am not receiving. Times are not for this type of situation, plus I have been a loyal customer for over 5 years. Can you help?

I asked them since I have only a month left and I have no service and no contacts, I will give my two months' pay for the service if they can cancel my contract since they cannot provide me any service and I lost all my contacts. And I said I take my business elsewhere to another phone company that can provide me service that can actually work. They told me no and that they can only give me credit or send me a newer version of the phone. I said why send me a new version of the phone when I have no contacts or service. I told them they are going to lose me as a customer, so why not terminate my contract since you cannot provide me any service and my deleted my whole phone's data. They said everything is backed up on a server. But it had been 3 weeks without a phone and nothing is happening nor do they want to do anything.

The customer service is horrible! They don't return your calls, they are very rude, try to get you off the phone as soon as possible, they transfer you to person to person, and they don't have any answers. I need my phone to run my business and I know I am never going to get anything back. I don't want anything from this company. Financially, they can keep their credit. I just want out of my contract. This is really affecting my business.

We reported it to the manager. We got a phone call from someone in Customer Service named Teresa. We got the call on Monday and she said she could be reached on the Friday before we got the call?! My husband has called during the hours she said she is in the office, and she has not been there or returned the call. We are now going to Verizon and I am scared to death! It pretty much feels like the cell phone companies can control our lives and there is nothing we can do about it! It is getting very costly! They went paperless, so they said the calls are online - we went on and could not access it at all. We got an e-mail, after the fact, giving us some kind of information, saw comments on Verizon that they say that things are free, but charge you anyway, even after the people have contacted them - they say they can charge. People say that they nickel and dime you to death! If they ever do take something off, you still have a huge tax fee!

I am really disgusted with the way they can control your life - literally - is there nothing that can be done? There is not even any evidence that they are not misrepresenting the phone calls/text messages you do!

Our daughter is in her first year at college, and it's been an adjustment for all of us. We can stay connected with the cell phones. However, we are paying college bills. The cell phone companies are way out of line in their attitude, and in the way they put extra charges on. It is costly just for the service anyway! Can nothing be done about this?!

We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible. We now believe that data loss affected a minority of Sidekick users. If your Sidekick account was among those affected, please continue to log into the T-Mobile Sidekick forum at ** for the latest updates about when data restoration will begin and any steps you may need to take. We will work with T-Mobile to post the next update on data restoration timing no later than Saturday. We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way. This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data.

We will continue working closely with T-Mobile to restore user data as quickly as possible. We are eager to deliver the level of reliable service that our incredibly loyal customers have become accustomed to and we are taking immediate steps to help ensure this does not happen again. Specifically, we have made changes to improve the overall stability of the Sidekick service and initiated a more resilient backup process to ensure that the integrity of our database backups is maintained. Once again, we apologize for this situation and the inconvenience that it has created. Please know that we are working all out to resolve this situation and restore the reliability of the service.

I was given a rude unsatisfactory answer that their system works like that where voice calls could be blocked but not text messages. I again called the T-Mobile customer service on 9/12 to talk to a supervisor or manager, but I got the same reply from a CSR, who tried to pose as a supervisor. This is a big ripoff by mobile carrier(s), as if the voice call could be blocked. I'm certain that the text message could also be blocked.

I want my service working. As long as they haven't reimbursed me for anything yet, I want my service that I've paid for working. They either have to fix mine or pay for one comparable. My wireless # is still on their service. I agree with the BBB rating of F (for failure) - not accredited BBB - but I still want my service that is guaranteed in writing. I'm going to keep billing them for every day without service and my phone. Thank you.

Now, I know for a fact that T-mobile did not check any IDs because my stepson does not have one. I advised T-Mobile that they allowed an unauthorized user to extend the contract. The rep continued to advise that I am responsible for the bill. I was furious since T-mobile is the one who allowed an unauthorized user to make changes to my account. I asked for the paperwork they had pertaining to this & she would not send it to me stating that they do not have it.