T-Mobile Reviews

I spent an hour on the phone as to why I need a refund, in which I had to convince them to get a refund. That is the most screwed up part (mind you I was at work)! Then, they said, “Oh, our manager only will allow me to refund you 38 dollars!” What? You are making me pay for a phone you couldn't cancel, and that I didn't even touch! After spending another hour on the phone, I got the rest of my money, which actually ended up costing me 3 bucks anyway. For the dumb idiots at T-Mobile I thank you, for charging me something that was your fault it was sent out! And it was your fault that you quoted me a wrong price!

I just got off the phone with T-Mobile again, because they still didn't credit my account 2 weeks later! They said it would reflect on my next bill! They want me to pay in advance 69 dollars before I get my money back next month! They are crazy! With all of this happening, they wouldn't even allow me to talk to a supervisor. They refused to talk to me and said they couldn't help me! So, in turn I will be writing the new CEO of T-Mobile also! They shouldn't get away with treating people like this, and having the snotty customer care reps treat you like it's your fault! Half the reps I talked to barely spoke English, which made our conversations really long and drawn out! Here I am wasting my time again at work, writing this! I hate T-Mobile and can't wait to switch to Sprint! My sister just ended up adding my daughter's line to her plan for $9.99 a month through Sprint. I can't wait to switch to them also! I will tell everyone I know how bad T-Mobile is. And in the future, I will make sure all my family members will not go with T-Mobile! I hate them!

Today, I tried to make a phone call when I was in the car. It says I cannot make phone call because my balance is zero. I called their customer service. The representative said what we can do about it, you should get message when you refill the money. That is one year ago. It really surprises me that they fail to communicate with customers as a cell phone carrier, the so called leader of 4G network. It was really a bad experience. It is easy for them to check the status of customer. They just simply don't want to provide satisfying customer service.

However, when I received my bill a few days ago, my plan is not what I signed up for. It's a different one with higher price. I called the customer service and explained everything. The customer service told me that I am not eligible for the service and in order to cancel that I have to pay $200, for breaking the contract, although the invoice I got states a different plan.

I was furious and demanded to talk to a manager, who told me the same thing. I called again the following day and got different customer service with same answer. Later, the customer service forwarded my call to a different department which got disconnected before I got any chance to talk to a real person. This is really a fraud and my suggestion to you is don't ever do business with T-mobile.

You are American, ** it. You sue for anything and everything. Do not moan if you are not prepared to act also.

Let’s wait and see.

We have both been very loyal T-mobile customers since the 90's and have always been loyal because their prices were good and their customer service was outstanding. Lately though, I wish I could say the same. Most of the exchanges went okay; there was an issue with my wife's second phone where they said that it had water damage even though it had never gotten near water. Anyways, the last time we sent my wife's phone in, they sent the new phone without a return box/package and without the return tracking label.

After an extensive phone call with the customer service, the agent finally said to take it to the store and they can ship it from there. I took it to the store and I was told that they cannot accept the phone nor can they send it in for me.

I called the customer service again, this time they say to take it to the UPS store and they'll credit our account $10 to cover the shipping. Needless to say, it was more than $10 to ship it ourselves. So after another call to T-mobile, they credited our account with the difference in the shipping price. When I asked about the compensation for my time, all hell broke loose.

I wasted over half a day dealing with this and, when it was all said and done, they grudgingly coughed up $10. With no tracking label, T-mobile kept calling and harassing my wife and asking where the phone was. After a couple of weeks, they threatened to charge our account $450. They dropped the ball three times, and we have to pay $450. I don't think so. So yet again, I called UPS to find out who signed for the package. When I called T-mobile back and gave them the name of the person who signed for it and the tracking number, he literally says "oh that's it, I was wondering what that package was". Really, I wrote down all of our account information and put it inside the package.

Oh well, our contract is up in a couple of months. It's nice to know that our 14 years of loyalty is worth squat.

I was under the impression that you must sign up for this plan to use it. Well, I never signed up for it but all of a sudden, I was getting internet access on one of my phone lines.

I am caught in the middle and neither company will supply me an unlock code for my phone. I have repeatedly asked for escalation to a supervisor, left messages for a supervisor to call me to no avail. They refuse to contact me. Even T-Mobile billing reps stated that I was a model customer with an excellent credit history and paid my expensive bills on time always. They further stated I was the kind of customer they needed to keep. They are simply being vindictive and childish.

3. I would never recommend this service to anyone.

I just got off the phone (50 minutes) to tell them to credit my account and that I had discontinued the Easy Pay back in August. Yet they still charged me in September and October. Well, I finally got someone that could understand English (Arthur). He told me that there was an error on their part, and he would fix it. (We will see if this comes to fruition; I'm not holding my breath here.)

The problem I have is that everyone of these CSRs are clueless and will not help you. You can call their executive complaint line, but they are so backed up that it takes them 2 days before anyone calls you back. Or you can email P. Humm at t-mobile.com; he is their CEO.

Two months later, I got $30 charge for internet. She had added the computer for 1 month anyway. And then next month, they charged me for something I can't even use! So, I called back, wanting to just cancel because of high bills and ridiculous service. The guy talked me into their new $49.99 service unlimited text, talk, and web. I told him I didn’t have web access. He told me I qualified for a new phone. I thought it was okay and agreed to new 2 year contract. I got a bill for $179. I called and was advised that since I got a new phone, I couldn’t get $49.99. The guy never told me I couldn’t do both. He knew I agreed to stay for the $49.99 deal. Why would he tell me to get new phone?

I talked to the agent. He refused to do anything. When I asked to go above him, he refused at first but finally left to pretend he was talking to someone. He came back and offered me a $69.99. I was not happy, but insisted on refund for the difference of the 2 plans. I just got new bill for $200.00. They charged me an upgrade fee again, even though I have not upgraded and paid one in August. Again, I called and talked to a brick wall refusing to help me. What are all those other charges? And the $40 credit I was promised did not show up on my bill. I wasn’t surprised since they tell you one thing and do the opposite.

When I called customer service to straighten it out, they said it was company policy to charge the extra month because I transfered the number. It is a rip-off. I paid $102 for nothing.

My T-Mobile rebate was for $50.00 on a new phone. They fist told me I don’t have an active mobile number and now they don’t have any information available, so I should call another day.

Automatic extra charges unrelated to my selected plan is unethical as well as using the opportunity to push a more expensive plan.

Bad Service, also frustrated with the mystery "migration" fees for the loyal clients that are looking to move to a plan that is par with industry offerings. Funny, they don't mention this when asking during the sign up process. (Why reward a loyal client) Then the client services end has gone down the toilets as well.

In the event you speak to someone in America who knows the English language and you don't get hung up on, they really don't have the capability to help. I truly believe they are trained to blow people off. I personally know one T-mobile rep who has told me as a matter of fact that, "If your contract has more than 6 months left, they couldn't care less about us." I was also told they have been losing contracts on a 3 to 1 basis; for every one signed, three are lost.

T-Mobile couldn’t figure out what was wrong over the phone and wants to send me a replacement, which is great, except for the fact that I can’t receive shipments at my current address. Because if it is left in my apartment building, it will likely get stolen. And even if I’m home, UPS or whoever can’t ring my doorbell to deliver the replacement because the doorbell rings from my cellphone!

I don’t have a home phone and I work from home as a massage therapist. I can’t work without it, as clients cannot call me to set up appointments! There is a T-Mobile store a few blocks from me, but according to the T-Mobile rep on the phone, it’s “against their policy” to do in store exchanges (except of course where law mandates in the cases of brand new phones/contracts/buyer’s remorse period). It’s ridiculous!

I immediately had trouble connecting to my laptop and went back there. I was told to bring my laptop in and they would get it connected. I did this and they could not get it connected. They told me that I would have to go home, call T-Mobile and a tech support person would help me connect. I called T-Mobile and they informed me that it was true (the free 14-day trial period) and they would make notes that I would be returning it because they lied about telling me that I could use it for more than one computer.

They, too, tried to help me connect and told me that the device was most likely defective. I informed them again that I was going to return it. When I received a bill for $23.33, I called and was told that I used it; therefore, I would have to pay this. I asked them to look for the notes left from my previous call and was told that there were no notes. It did work (very slowly) on my desktop but I was lied to at the time of purchase. I will continue to tell people not to trust this company.

T-mobile representative stated that anytime the phone was turned on it would receive accumulated alerts at $3.95 per voicemail, regardless of whether they can be accessed through the regular voicemail number and if the calls were received when the phone was off. There was no notification sent by T-mobile of this technique to overcharge customers on unwanted services.

Now however, I am not able to do so and am being told that I have to pay an additional $14.99 to add this plan to my service. This I feel is a bait and switch move that was hidden from me before purchasing my phone and renewing my contract in May. My intent all along was to change carriers. I would have never stayed with T-Mobile had I known this additional expense would be expected. I had called in May to notify T-Mobile C.S. that I would be terminating service at the end of billing cycle. I was talked in to staying with them because of the plan I was offered and new phone I received. Although T-Mobile's plan was a little more than the new carrier, I overlooked it because of the hassle of moving and because of my expectation of getting something the other carrier was offering.

I have been a customer with this company for over 10 years. The coverage area is a lie. They (T-Mobile) assured me that the Blackberry would solve my problem. I was tricked into purchasing this phone. I had the My-touch phone and ended up with the Blackberry service, which was more expensive at the same failure rate. T-Mobile is horrible. They don't care about their customers and are only focused on money, not service. They lied about the coverage area. Now, I am stuck with a monthly bill and poor monthly service. I did write to their CSR complaint department. I advised that I am a caseworker for Child Protective Services. I stated that if something happened to one of my clients because I have no network coverage, they will be held liable. I am no longer paying for this service, or lack of service I should say.

I was a T-Mobile client since 1997 and any time you need help with service you will get nowhere. Today, I called them about my issues with roaming charges regarding data and supervisor named "OIiver" basically told me it is my problem, throw a few punches and hung up.

Is this what we are paying for? I was going to Europe and I called client care to shut off my voice mail and data because they are charging huge amount money if someone calls you and leave you a voice mail regardless if you listen to that voice mail or not. So I learn my lesson few years ago, I paid the bill but I learned, so this time I called, chit chat with some lady in India and she assured me voice mail and data has been shut off. But when I land in Germany I got text where I got charged $50 for using data, which I didn't.

I shut off my phone until I landed in Croatia. Upon landing, I turned my phone on and I got another $50 charge with text that said " if I don't like charges and data please text #763#" which I did over 20 times. Nothing happened.

Today I got my bill with $115 worth of roaming charges for data. I called client service and this was so far, one of the worst experiences with T-Mobile client service. Please, I will pay this bill but do yourself a favor. Don't sign up with T-Mobile. Save money and sign up with anyone else. It will be healthier and better for you as you don't have to deal with Oliver and musketeers who just don't care about you or anything else. They will hung up. Stay away from T-Mobile. Soon as my contract is up, I'm out. Thanks guys.

I got a bill in July saying that I owe $331.18. I reviewed my statements and it stated that I broke the contract, therefore I must pay more than $200 to finish paying off the new phone of $99. I expected to pay $14.00 for the certain time of monthly payment of using the phone service. I perfectly understand that, but early termination fee?! I already returned back the phone to avoid this fee. I immediately called T-Mobile about this issue. They said that they never got my phone back. I fought by saying that I did send it and and have proof of the shipping confirmation to them from USPS. They filed a handset research team for me to double check. I waited 2 weeks and called them back. They denied that they ever got it and therefore I should be charged for it. I was so upset. They warned me that if I don't pay, it will go into my credit history. I worked so hard to build a good credit and now this. I don't need this. Shall I sue them or what?

The other day I called and told them I was not interested in getting into a contract and I asked what other plans they offered. They told me at that time that the only other services they had available were their prepaid accounts. I asked what their plans were for their prepaid services and they told me that they had a $50 plan with unlimited everything, a $30 plan with 1500 minutes unlimited text and 30mb data, as well as a $15 plan with unlimited text and phone calls at 10 cents a minute. They told me they would convert my account and that I needed to call in and pay once I received a text message. I asked them in detail to explain the $30 plan at the time and they assured me that it did include 1500 minutes, as well as unlimited texting.

I received the text message today, so I called in and double checked their $30 plan. Today they told me that actually it includes 1500 minutes, that each text message will deduct a minute from those minutes and that if I use my Wi-Fi service in my house, it will deduct from the data plan, and once my mb have been used up, it will charge my minutes for extra data. I requested that since I still had time that I had paid for in my FlexPay service for the month, that they undo the changes they made so I could go back to my previous plan. They said they were unable to "un-convert" the account since they no longer provide FlexPay service, and my accounts had already been zeroed out. I told them since they did not tell me the truth about their prepaid plans from the beginning and all of the "hidden" things I would encounter, I was not going to continue with their service unless they made good on what they had mentioned to me that I would be getting, and the I hung up.

I received a text message shortly thereafter letting me know they had terminated my account as I requested, which I did not. So now I am without phone service, as my cell phone was my primary phone. Even though I would still have had phone service still for 3 days (including today). I feel that T-Mobile should be required to divulge this type of information about their plans prior to "selling" a customer on a service that is not accurate.

I finally spoke to Rachel and all she said was, "I am sorry, I cannot help you with this matter." She was the supervisor I was put on hold to talk to. I was so frustrated they would not help or even try to reverse the over charges to my bill. All I wanted was for them to overturn the charges that I did not incur and I did not sign up for.

All she kept repeating was, "I am sorry, I cannot help you". My bill went from $200 to $250 all the way up to almost $600.

I contacted T-Mobile and was told that the service cannot be terminated for 30 days or at the end of the billing cycle. My billing cycle just started. So I asked for a supervisor, which was like talking to myself. Then, I asked for a copy of the policy. I was told that I could not have one. So, on top of paying $400, I will be billed for the services that I am trying to cancel. The phones will not be used. I was not told about the 30 days or canceling on the end of a billing cycle.

When I called into T-mobile today, 10/4/2011, a customer service representative named Nara took my call. When I told her what happened, she offered no apologies. When I asked her if the collection placement would affect my credit, she stated: "It may or may not affect your credit. We don't know." So I asked, "How would I know?" She said: "I don't know. Check your credit report." I kept affirming her that T-mobile had made a mistake in the first place by placing my account with the collection agency. Her only reply was: "Now you have a balance of $0, since it was shown on our account that you had paid $118 on 10/4/2011." After much frustration, I asked to file a complaint for poor customer service from T-mobile. She said she is a customer representative. The only reason why I want to file a complaint was because I don't like the answer I'm hearing. I decided that I don't want to hear her ** and insisted that I want to file a complaint. She said she is a customer representative agent and she is the person who handles customer service complaints. Then, she asked me if there is anything else she can help me with. I hung up on her.

Let's just say, T-mobile has absolutely no customer service. I was treated like this numerous times by different customer service reps that I've encountered. I usually don't do complaints. But this time, this is worth complaining about. T-mobile sucks, period. I'm not opening my phone services with you guys anymore.

After a few minutes on the phone with Jeff, the service rep, he agreed to change my billing date back and he did so right then and there. He also got another earful when he said to me that he would only do this one time. I told him that he was not doing me a favor, not to make me feel as if he were doing one, and that if they changed my date again, they would hear from me again. I am not sure why he agreed, perhaps my screaming at the top of my lungs did it--but I'm glad he did.

Today, after reading some other with the same problem, I'm just glad I have not allowed them to debit my account automatically. I take pride in paying my bill on time and never going over my minutes, but had no problem cancelling my contract with these crooks. Despite the termination fee that would have been owed and pending bill, it would have been worth it to me to take my business somewhere else. I am not sure what's going on with T-Mobile these days, but this is the second major issue I have had with them in the last few months since I renewed my contract.

When I received my bank statement, I noticed that the $198.47 payment was not posted. I immediately called T-Mobile and asked them to check their computer to see if they received the payment yet and was told that they had not. The representative mentioned that it only takes up to 5 days to receive and it was much later than that when we spoke. At this point, she suggested that I put a "stop payment" on the check which I did.

The first time I was notified that my account had been turned over for collection was when I received a letter from Kerry ** of West Asset Management stating that I owed T-Mobile $668.20 instead of the $534.56, which was on my T-Mobile statement. When I questioned the representative at West Asset Management about the additional charge of $133.64, I was told that there was an agency fee charged by T-Mobile and for the returned check. I wrote a letter to Kerry ** disputing the additional charges. I also sent West Asset Management a check for the $198.47 payment. I agreed to continue to pay down the difference of $336.09 and sent a dispute letter regarding the additional charges. I would really appreciate your advice on how to handle this matter.

I submitted the letter that I was moving as I was told. Two months later I was charged not only the $200 termination fee, but $330. And I have to add that I cancelled my account early September and these charges came through in October. So in other words, not only they charged me the early termination fee, they also charged me for an extra month. I was never sent any bill, the money was just taken out of my account even through I cancelled my check card! My question is, how did they get a hold of my bank account? This is really scary of how much these crooks can get away with!

I know they offer free phones to a new customer, but they do nothing at all to keep you as a customer. Now, I am seriously considering cancelling my account, if they cannot provide with two phones without renewing my contract for the third time.

Finally, on September 29th 2011, my contract ended. I happily called TMobile to cancel my service. I was told that I had to give 30 days notice and they would cancel at the end of the next billing cycle. I argued that I did not have a contract and wanted it cut off immediately. The phone I was speaking on went dead and I thought that it was over.

Today, October 3rd 2011, I found that two of the phones, out of three, were still active. I called TMobile back and was told the same thing again. I demanded that they cut them off immediately or let me talk with a supervisor. They cut off the phones.

Everyone I know has the same problems with their TMobile service. It has gotten worse through the years. No coverage; dropped calls and it is the worst service of any that I have heard of. If they bill me anything further I will refuse to pay it.

We called in T-Mobile customer service and they gave us the option to start a new contract and pay less dollars a month for unlimited access. She was put onto automated message and she declined the contract. The phone agent repeatedly tried to convince her to get into a contract and still, we refused the contract as my wife was going to be in the U.S. only for six months. And it did not make sense to start a new contract.

We just came to know about her new contract when my wife called to discuss some other call forwarding issue. I clearly remember that we declined the contract. This is really annoying as without the customer's consent, how can T-Mobile start a contract?

By 8/28/2011, the phone was unrepairable again and another exchange was done. This time, T-Mobile charged a $20.00 processing fee to exchange the phone that was received in June, and they did this without letting me know. When I contacted customer service about the charges, they said that it was because it was the first time the phone had problems and the warranty had expired. Apparently, they had no record of the first exchange or other problems.

I found the claim number for the first exchange and called back customer service. This time, I was told, "Both exchanges are on the record. So, what do you want me to do?" After many calls, and different stories, I still have a $20.00 processing fee for a phone that has been nothing but a problem and exchanged twice in less than three months. T-Mobile and LG should stand behind a phone if it has been proven to have continued problems. And if an exchanged phone goes down in a 90-day time frame, they should not charge anything to replace it again.

Because I didn't receive that $150 I had to use my credit card and get charged interest as well as spend hours on the phone with them.

We decided to return the phones. I returned them on August 17th 2011. The representative at Car Toys, Scott, completely understood why I was returning them a reassured me that I would not have any charges regarding this phone. Yesterday, I received an automated call from T-Mobile stating I was passed due for approximately $28. I first talked to a Sinnetta and she was unwilling to waive these charges. I then asked for her supervisor. I then talked to Greg **, he explained what happened and he too was unwilling to waive these charges. A total of 10 minutes of talk and a 5 minutes of data were used. I asked him why I was being charged $28.00 for 15 minutes of usage. He said it was prorated and it was not his problem if the phone did not work at my place of residence. Also, I asked him how I could be passed due when I never received a bill. He had no answer. I then asked for his supervisor, Jennifer. She was not available. He assured me that she would call me first thing today which she has not. I am not happy at all with T-Mobile or their customer Services.

This is a scam. How can T-Mobile force customers with prepaid phones to buy time then lose the balance of money/minutes purchased? I bought a prepaid phone with no contract for a reason. Every day I regret that I purchased a prepaid phone with T-Mobile. I emailed Philipp Humm, CEO and President.

So, basically, T-mobile just stole $70 from my credit card, then $35 per month for two years with no apology. I hope that someone sues T-Mobile. Their customer service is irresponsible and careless. They should not be allowed to act in this illegal manner. They did not reimburse me or give me any kind of credit for their mistakes.

On Aug. 26th, I called to verify once again that my contract was over and I would no longer be charged for service. This was verified, however, on Sept. 25th I was told I had a balance due for August through September. I practiced due diligence to the best of my ability for verifying and canceling cell phone service. I spoke with Abby in financial services who told me because I called on Aug 26th, the middle of a billing cycle, I was charged another month! I asked her to check her records that I called in July (a month before contract ending date) to be sure I was doing everything I could to end my contract/service and that I was told I didn't need to do anything.

Abby first said there wasn't anything she could do. I repeated the steps to Abby that I had taken to be sure I was not billed after end of contract date and asked her if she thought it was unreasonable of me to expect my billing to end after I called one month ahead and then one day after the end of contract to ensure this. Only then did Abby decided she would go ahead and "rewrite the bill" and only charge me the new billing cycle to end of contract date (Aug. 20th to 25th) for a total of $16.99. My perfect credit score was in the hands of this rep who I had to argue with to convince of my case. This is unconscionable.

Finally, when it happened again, I asked about exchanging my phone. They told me they were running a special where I could replace my Cliq with the Gravity Smart, and this should solve the issue. Well, I've had it for a month, and it hasn't been freezing, but everything else has been horrible.

I've spent a dozen hours trying to solve my phone's issues, at least seven to eight hours with one-on-one tech support, over the phone or at outlets. The phone was a mess. It couldn't merge my contacts with ease as the Cliq did. Instead, there were contacts stored in triplicate that I could not merge. After six hours of various one-on-one support, it's still not even close to where the Cliq was.

Then I ran into the issue with memory. It doesn't have one. In the three to four weeks that I had the phone, I downloaded six apps onto the phone, and the memory was completely full, to the point where it was rejecting text messages. I assumed there was an easy explanation. There was. The phone has the memory of a beta fish. My old phone, problems though it had, could handle a dozen or so apps that I put on, as well as over half a year's worth of texts, and have no problems. The Gravity Smart, not so much.

On the plus side, it comes with loads of useful crap like Bejeweled 2, and AIM, which I have absolutely no use for, and there was no way to uninstall them so I have to keep their crap on my phone and erase my own.

T-Mobile's solution? Delete the things I actually want, to stare in fascinated revulsion at all the crap I won't ever use.

Well, assuming you ever get a hold of customer service. Their new, "Improved Support System to Better Serve You", is somewhat akin to a piece of horse crap at their front door. All it does is to keep decent smelling people out.

You have to sit through several minutes of a computer irritating you, and when you try to explain what seems to be the problem, it won't understand you (trust me, it won't understand you), and then it will simply hang up on you. Great customer service, there.

The computer system at T-Mobile was always a bit of a **, deaf toddler, but it used to be that if you screamed and grunted at it often enough, it would send you over to a real human. Now you have the infuriating experience of having a computer hang up on you.

I finally asked to speak to a manager about getting my old defective phone back, as opposed to the lemon they replaced it with. I called on Saturday and was told I'd have a return call in an hour. By Tuesday afternoon, I assumed these people probably didn't actually own any of their own phones, and so I called again.

After explaining the mess I've been through, and how I've called T-Mobile more often than my family over the holidays, the manager kindly told me that there was nothing she could do. Never mind that I've been a customer for seven years, never mind that I was given a complete piece of lemon-** to "fix my problems", there was nothing T-Mobile could do except to replace it with the exact same crappy phone. They couldn't even give me back the model I had traded in.

I love corporations who don't have the "power" to "do anything". Does this mean I have the "power" to not pay for shoddy service? Oh, that was the other "option". I could pay for an upgrade even though I had just paid off my last phone last month and extended my contract with them for two years to get this "great deal". I wish to hell I had not renewed my contract. Now my only real option is to pay t-Mobile $200 dollars for the privilege of never dealing with them, again.

In my most recent visit to find a place to live, I was without coverage for 4 days while in one particular county. I contacted the customer service again and was told that service was not in that area. In spite of having full signal bars on the phone, the phone stated that it could not connect due to being out of the network. I come to find out from locals that the only provider in that area is Verizon.

I have been with T-Mobile for 9 years. I have been a big advocate of their coverage areas. Often in the west coast, I had coverage where other people wouldn't. I was very pleased with my service. Recently, I purchased a new phone and went into contract in 2010. My husband has changed jobs in April 2011 and I took over his contract so it could be on one bill and extended the contract again for two years. At that time, we had no clue about the opportunity in GA. So, we are in contract for a home in GA, and there is no cell phone coverage for at least 20 minutes away.

Knowing that my relocation would take place in October, I wrote a letter to T-Mobile and asked that the early termination fee be waived. I provided a copy of my purchase agreement and also gave the story of moving. They responded with no, the fee would not be waived and that I was responsible for the fee. They stated that I had access to their area of coverage and should have considered that before relocating. I understand that; however, I have no control over our poor economic times. This move will be very difficult for our family as I am a native to Las Vegas and have never lived elsewhere.

Additionally, me and my husband's family both reside in Las Vegas. We are moving to a place where we know no one. I feel that due to the length of time that I have had a relationship with T-Mobile, this is something that could be negotiated.

What can I do to resolve this problem?

Amazing, since T-mobile's corporate is in Bellevue, WA. Now T-mobile is charging me $79.99 per month and it's a 2 year contract with a cancellation fee of $200. I tried speaking to customer service and supervisors with no resolve. Good luck speaking to any that talk or understand clear english, and their answer is always the same: You are stuck in this contract at this rate and there's nothing you can do about it. I have now contacted the corporate office in Bellevue, WA and told it can take up to 5 days before they respond. I have my doubts they will respond. I will cancel my contract and get a plan with unlimited everything for $55 per month. I figure the savings will compensate for being overcharged and at least T-mobile will not be getting my money. My advice, stay away from T-mobile!

The senior sales rep misrepresented the plan contract from the actual billing statements received in the mail. I paid $200 for Dell Streak Tablet at the T-Mobile store and was promised a free comet phone. I thought I was set up with two lines on my plan and was not informed there were three lines, of which one phone I no longer had and needed to cancel. I had to call customer service and find out all the information that the senior sales rep misrepresented about phone plan and billing information.

On Monday, Sept. 26, I received two bills. One bill for the total charges I am aware of for the last month, including early termination fees for one line not needed on my plan. But the second outrageous bill, as a customer service rep told me over the phone, was for the charges on the Dell Streak 7 Tablet I already paid down $200.00 at the T-Mobile Store on a credit card. And the grand total on the bill was $268.68, of which I already made a payment at the T-Mobile store and have the receipt to prove it.

This is a bunch of absurd outrageous nonsense and highway robbery!

In August, my wife asked to change the billing date to be more aligned with our paycheck. They agreed to move the date to the 7th of the month. September came and they debited us on the 7th. Two weeks later, they debited us again. My wife called and they said, "Oh we will take care of it".

Tonight, September 26, we were debited again. My wife called and got customer service who told her that they had changed their billing time frames and everyone's debit date was changed. When asked why we weren't informed, their response was we don't have to. My wife asked for a supervisor, same response, they don't care. My wife asked for them to replace the money they just debited from our account, money they seem to think they can just steal as many times a month as they wish. They told her they can't do that.

Seems they can steal it at their whim, but can't give it back. We asked for supervisor's last name, she said we couldn't have it, she was Amanda **. They were very clear that we represent only one account to them and they don't care.

I think we need everyone to know what is going on. Our plan is up on November 25. Needless to say, we are going elsewhere. If I ran our business this way, we would be out of business.

Further, one of the phones was so cheaply made that when a very small amount of water spilled on it, it was rendered it useless. T-Mobile refused to accommodate by sending a very inexpensive phone.

Furthermore, I was told there was an early termination fee of $200 per line (of which there are three) and that it would be less as time passed. I was made to understand from the sales rep that if I kept the phone for a year, it would be $100 for early termination fee. At this point, I have the phone for over a year and it is still $200 per line for the cancellation fee. Customer service gave me a reason and stated it was on their website. I did buy the phone on the website. I went to the store, and I know what the sales person made me believe.

This month, I received quite an excessive bill and called customer service. They are very rude and said that I made all the calls. I pointed out that one call was probably because the phone key pad did not lock properly, and I ended up with a $25.00 call. They did not care. I also have a defective phone which I can barely hear on. Their service is also terrible. I spend a lot of time in PA and had to purchase another phone because they have no coverage where I am.

I would appreciate any help you can give me with these people.

The last technician I spoke to, told me to just disconnect the router, leave it off for 5 minutes and then reconnect. And that's what I've been doing in order to make and receive calls. Well, recently, I needed to contact 911. Sure enough, the line was dead. Thank God I had my cellphone.

I've been in contact with T-Mobile Customer Relations requesting to get out of contract due to my very serious concerns of this inadequate service and I've got nothing but the run-around. They will not return calls, they can't replace the outdated router due to the fact that they no longer offer land line service. Every response from the customer service department begins with, “we understand your frustration, but your locked into a contract and there's $200 early termination fee if you break the contract!

I was told is not the price. I was told that you treat your customers like crap. Your customer service staff documents what they feel and not what the conversation was about. I'm "sick" of you guys. I have asked over and over again, to the point that I wish not to speak with anyone at T-Mobile. I'm going to Channel 5 to get some help from Stan ** and also to the Better Business Bureau. The staff at the store and the manager don't give a !@#$ about what I'm saying, and/or trying to saying, so the next step is to get the news media involved. After numerous phone calls and messages to T-Mobile, I hate this company and I'm in the process of spreading the word that T-Mobile doesn’t stand behind their word and the service is horrible. I'm still unhappy with these unfair and unlawful charges.

The first issue is in regard to the unprofessional customer service given by the staff. I have never seen an office where the staff can treat, talk and lie to a customer certain as if they forget. According to the terms of the signed contract, as noted in the estimated phone and repair charges section, it states that my bill should be $264.00 monthly. I have never gotten a bill that low. I complained from day one and was given the runaround. “Oh it will reflect next month.” And month after month, all were just bunch of darn lies. I'm fed up with it. I can’t get "no help" from the store and/or the call center. I would like someone to contact me at **; not from just a customer service rep. I would like to cancel my service due to this matter. I can’t deal with you and/or your staff.

Another issue is the current billing. It needs to be determined what is reasonable and necessary. The final issue is again with the billing concerns. So, as you can see, all the concerns are the same.

I feel that a reasonable billing would include unlimited everything for all lines, as I was told at $264.00 per month. I don’t need you to lie and/or sneak other charges without explaining them. I do not need you to offer me anything for 30 days free and keep it in the bill (what a way to rip off a customer).

The final billing should then come to a total of $264.00 or less per month which includes all phone lines.

I told them so many months for 2 yrs to stop. I called from December until the 20th of July and the 21st, telling them the contract is over. The person said yes. Later, I started getting mail about a bill, and I know he got a new phone because I told him the contract was over and the old phone was not working anywhere because it dropped in the water. I asked them why they are sending bills and that it is over, because now we will go month to month. I asked why when I never signed a new contract. They told me if you don't, we will start month to month. I asked him what phone you are using. They only asked me back, "Are you going to renew and pay this bill from July until September or if you pay from July until September. we will only charge you $39.99. Call us when you make up your mind." This is what I have been told.

I have Sprint since 2004. Never turn off or anything. Just want them to stop!

I've contacted T-mobile several times, even after receiving my replacement phone, to try and fix the problems I experienced. Tonight was the fourth time that technical support has tried to "troubleshoot" my replacement phone and it still hasn't work. At the end of July, I was informed by one of the technical support employees that the problem with not being able to answer incoming calls is a known problem with the myTouch phone, and an update was going to be sent out by August that is supposed to correct the problem.

Then later in August, when I called again about the continuous problems with my phone, a different technical support employee told me that they were sending the update out in waves and that I may not receive the update right away. Well, it's now September 25th, I haven't received this alleged update and my phone still isn't consistently working. I've asked if I can have a different model phone because obviously, something is wrong with this model and I was informed that I have to have my phone replaced 3 times in a 90-day period in order to have a different model phone sent to me. I don't want any specific phone model, just one that works and is equal in value to the myTouch model.

I explained this to the lady, Mary, and also explained that we wanted no other changes to the account when she insisted on calling my husband to approve this disconnection. I told her he was at work but she was welcome to verify his desire to make this change. She called him and he couldn't hear her. Next thing we know, 4 hours later, we got a text that stated that our rate plan changed, our minutes dropped and we were under another 2 year contract and they posted $100 to our account. We didn't want their $100 or any plan changes other than to drop a line when it was time, even though they had been asked to do this many months.

The lady was very argumentative. We called them several times to tell them that we never understood that anyone was authorizing any other changes and explained that to the lady in the first place. We have spoke to several representatives and supervisor that said this is an authorized change. The lady called my husband, he didn't call her and we believe she fully understood that we wanted no changes, that was the purpose of me making the phone call while he was at work due to the noise at his job, etc. We just wanted to stay with our original plan, no extra contracts and wanted no money from T-mobile. Please help.

I went back to Walmart to get it fixed and had to get a new number. I am not happy as I have several job applications in and I needed my number for responses for them. Because I was having such problem with it, I asked for the Walmart manager. Lisa ** came and proceeded to chew me out and blame me for the incompetence and the knowledge they did not have. I was yelled at and she put her hand in my face.

I told Ms. ** that I would report her; she laughed and told me to go ahead and try! Your problem is that this company is representing you. If this is the service I am to expect, then I am going to have to find a company I can talk to when I have a problem or question. I will make sure that everyone via facebook and Twitter know that this is how you are treated by your representatives.

Jump forward 3 days later and I start getting emails from T-Mobile saying purchases are being made in the market place. T-Mobile left my phone active, leaving access to all my person information like Credit Card, banking, all passwords that have ever been emailed to me, etc....

T-Mobile offered me a $10 rebate and canceled the market place charges. I strongly feel that this is not enough to compensate me for all the trouble I need to go through to protect myself from further security and financial damage.

I am now confident that my personal information is not secure with the services T-Mobile currently has in place.

Today, I spoke with customer service and they informed me that I could not close my account and that I would have to check back with T-Mobile in one month. They also informed me that I would have to pay for the entire month of service, even though I only used less than 4 days. In other words, when my contract expired, I automatically started a new billing period and I am responsible for that entire bill not the few days that I actually used.

If I terminated before the contract expired, I would have to pay a penalty. I am left with no option that relieves me of the burden of paying a penalty for switching service providers.

I explained in detail my situation that I wanted to keep my number that was on my mom's family plan and be responsible for my own plan and bill. Andrew said that this could be done and helped set me up with a value plan and a new phone. He said, "Your mom would need to call T-Mobile customer service and ask that your old number be released" so that you could use it for your own plan/bill.

My mom did exactly what Andrew said and then he said that everything looked good and that it should take 24 to 48 hours for my old number to appear on my new phone. But in the meantime, I would need to have a temporary number. I waited 48 hours and the old number never switched to my new phone.

In the meantime, both my old number and my temporary number were in working order. Andrew asked if I wanted my old phone number forwarded to my new phone, but I said I didn't mind carrying two phones for 24 to 48 hours. Two days passed and my old number was still on my old cell phone, so I called the T-Mobile store back and talked to two different employees because Andrew was not working that day.

I explained to the two employees my situation and they both said that they would see what they could do. Rather than trying to actually help me, the two employees had the nerve to call Andrew on his day off and told him that I was having problems. Andrew called me on his personal phone and said that he would help me the following day when he came in to work. Andrew forgot about my problem on his following work day, and so by 2:00 PM, I had to call him and remind him to look into the problem.

He called me back within two hours saying that everything looked good, but that we needed to actually cancel the old number and then from there it would take 24 hours for the switch to occur. He lied! It has been five days since Andrew helped me, and I am still stuck with this temporary number. I have since then called customer service 3 times and have gotten Dan, who turned out to be another liar!

He took a look at my account and also said that it looked good and that it would take another 24 to 48 hours for the switch to occur. A day passed and so I called again and I talked to another customer agent named Nikki who actually told me that I needed to have my mom call customer service back and "state that the old number be released to my name".

Once I got hold of my mom and she did just that, I called customer service back and this time spoke with the sassiest and disrespectful agent named Anna. She had horrible customer service and spoke to me with such attitude that I felt no reassurance after talking with her that T-Mobile is a reputable company. I don't know where they find their employees and how they are trained and screened. Anna should not work in customer service at all, because she has no skills or patience.

I was asking her if it was possible that someone could contact me if the switch could not be made rather than waste time waiting three more days and she responded back with, "Well I would call you but I don't work until after three days, which you would have already have had your old number. I know you want your old number back and I am sorry that you have had some trouble, but you are just going to have to wait three more days because that department is very busy."

Nobody is on the same page in understanding. I have gotten so many different responses back that I hope I never have to call customer service again.

Nope. $325.00 later, my bill came and I realized that my bill is now 3 times what it is supposed to be! I called them to dispute and they repeatedly stated that since the billing cycle has ended and the charges were indeed, accurate, there is nothing that they can do. I told them I am willing to leave and they don't care. They do not care about anything and were clearly strong-arming me, as the consumer, and just threatening me that if I don't pay, the charges will be sent to collection agencies.

This was by first the representative and then her manager. I understand that the charges may be accurate, but the practice of not charging for incoming from Canada and then charging for outgoing to Canada is deceptive and a total ruse. I cannot understand the thinking that they can't credit me, even half of these charges as it was a mistake and one that I was led to believe was free. Way to punish your loyal customers.

So I told them I would call back. I called a week later and they went ahead and offered me the same, different agent. Though this time, I didn't took it because the catch was I must sign for a 2-year contract, which I don't want to do. After a week of researching all my options, I decided to call them again and sign up for the so-called "offer", only to find out this time that they would not honor the rate. It was apparently a mistake and no one at T-mobile wants to take responsibility for the mistake.

I have proof that they lost the first replacement phone that was supposed to be shipped to me before this. I have been severely inconvenienced and have been offered no type of solution from customer service about this. The only solution I want from them is for them to reverse the restocking fee. I am out of contract but I have been with T-Mobile for years. Two weeks prior to getting the bill, I was on the phone and a customer service agent told me that there are no issues with my account--everything looks great. I just hope that trying to stick me with this charge is not worth losing me as customer.

I called T-Mobile and talked to several reps on different days and no one would help. All I was asking was for them to replace the phone with one that would work properly. After trying and trying, I gave up because I was getting nowhere with their company. I turned to AT&T and got another phone. Even though I terminated my contract early (not my fault), I will pay for the early termination if I must. But I think that I should get a reduction in the bill. I should not be charged a termination fee because of T-Mobile's negligence. I was paying nearly $100 a month for my phone and service and they would not replace my phone. This was not right! I did not want to leave T-Mobile, but they pushed me in a corner, and like a cornered rat, I had to go. T-Mobile really need to rethink or change their policy because they are not being sensitive to the needs of the customers.

Sally said that she would offer a $5 credit and put a block on my phone for international calling. I said that I was misadvised. Sally placed me on hold then offered $10 credit. I discussed with her that this was unfair considering I was told international calling was not available. She said $10 is the best she could do, which was a one-time offer. I said if this isn't resolved I would file a complaint. She transferred me to her manager, Matt. He told me no credits were to be made at all since this was my fault for dialing the numbers. I told him Sally said I could get a $10 credit. He said she was not able to do that and since I vouched to escalate the call to the manager that meant I automatically declined the offer of $10. I said I never asked to talk to the manager and suggested he review the customer service call. He said he would call me back, fifteen minutes later, he called and said since I said I would file a complaint that meant I was requesting to talk to a manager. I said it did not mean that and I never said I wanted to talk to a manager. He said that was what it meant to him. He also said I made an international call in 2007, meaning I have a history of making international calls and I would probably do that again. I said a call I placed several years ago does not indicate I have a history of doing this on a regular basis to justify a plan conversion. Matt said I was responsible for the long distance calls, that he was retracting the credit offer and he couldn't help me and continued to critique my behavior.

So not only did T-Mobile not take responsibility for false information, they retracted my credit offer and insulted my performance. I have been a customer for many years. The total charges are approximately $15.

Why wasn't this broadcasted to all customers prior? Why are you just now putting this in place? You have horrible customer service and very deceitful practices. You want to charge families $4.99 to block things that should be free anyway to help manage phone lines! T-mobile is horrible. This is something I plan to share with all my co-workers who thought about switching out or switching to T-mobile. I have a corporate discount and guess what? I have a mouth to share the bad news! I feel stuck with a company who doesn't care about how families manage their account and would rather make a few extra bucks! I hate T-mobile and regret signing a contract with you guys. You never even told customers they can now block internet for free! You should have already had this feature in place. Your supervisor, Jessica **, was not helpful at all and could care less what I had to say. She was rude and spoke over me. I looked to her for help and she proved the kind of company T-mobile is.

So, I went into one of the stores of T-Mobile and I must say that the lady was very nice and helpful. She fixed my plan but told me that T-Mobile was not covering the phones. As it say on my bill, I had to call them and get that right. Then, I stayed on the phone, going back and forward with these people for two hours. I should have canceled the contract right then and there.

Today, I called them back because they turned off my service after I had called and made the payment arrangements. They told me that there was no note on their system that I called so they are charging me $20 for each line before they can turn them back on. To make matters worse, the person that I spoke with did not even put the payment information correctly so I again had to call back.

This is a shame. They have the worst service in the world. They are not a good company to deal with and their phones always have problems. I do not even want to deal with them. Now, I am trying to find out how I can get out of this contract because it has been problems after problems.

They offered me the phone upgrade for free. I could not refuse the offer, it was too good. In fact, my first bill after the contract was $138.00. But the others came over $200.00. I thought my wife was abusing international calls, it was only after the 4th subsequent bill that I realized something was terribly wrong. When I called T-mobile, they told me instead of the $49.99 plan, I agreed to a more expensive one that offered the same features. It's my fault if I did not catch it on time and they won't change it without a $200.00 per line fee. If I cancel the contract, I would pay the same amount of money. I can't even downgrade my service without a fee.

I called more than 50 times to find out that they won’t help me. They want to overcharge me on the phone bills.

Please someone help me.

Then on Monday, the temporary number for some reason got deactivated too, at the same time within the 48hr span. I was left stranded with no way home, way to contact my kids or any of that. I cried so hard that day because I had to depend on strangers to use their phones to contact my children to let them know I was on my way to pick them up from school. I was given another temporary number.

On Monday, for 48hrs, I have yet to complain. I called in on Thursday they told me that within 2hrs I would receive a text message when the number changed back to my original number. I got a hold of the rudest representatives, called me names and all, like if you don’t want to work find something else. I spoke to Jake (American name and accent far from American) with ID number **.

I totally feel that T-mobile is running a big scam. To this time my number has yet to change. I have not had any contact with my tutoring clients, so for the week I have lost $735. I refused to keep teaching my kids new numbers, all my family and friends and my kid’s school records have a number and it should remain that way. I have been trying to get a hold of their legal department because I am strongly considering taking a lawsuit against T-mobile.

I had to use my phone in Canada, but the roaming and internet charges I incurred for even receiving text because my phone was on was ridiculous. When I phoned T-Mobile upon my return, informing them of the charges and asking why my request was denied, the representative told me that they requested the wrong code on a phone that I haven't had in over a year. I informed her that this was not my doing, but no remorse or recompense was forthcoming.

I called them again today only to be kept on hold for an hour with a representative who couldn't figure out what I was talking about. I asked him to transfer me to a manager who then transferred me to blackberry support, who then transferred me to a representative who had an attitude. He told me that he could only credit me $2.37 for the roaming which took place in the US. And that I shouldn't have used my phone at all in Canada, never mentioning of course that I would have been charged anyway if my phone was on.

I am disgusted with their lack of customer service and would like my bill adjusted for the fees I incurred as a result of their incompetence. I am also sending an official letter of complaint directly to the company. Thank you.

On 09/01/2011, I called T-Mobile to find out a rebate status then realized that I never got the rebate form and submitted the rebate. The agent connected me to T-Mobile Rebate Center but it is a recording. I then sent an email stating the situation to Rebate Center. They answered me two days later saying that the valid rebate has to be postmarked, on or before 08/31/2011 and our rebate is expired. I explained that I never got the form. They repeated the rebate is expired. I called the agent today, 09/14/2011, and speaking with Aldrin and Brad, two agents at T-Mobile. Both of them only kept trying to push me to Rebate Center. I told them T-Mobile never got me the rebate form and asked to talk to a supervisor.

A lady named Wendy came and she was even worse. She made up stories and claiming it would be my fault to miss filing the rebate. When she was asked about the rebate forms, she never could answer "yes" or "no", but kept repeating on what dates when I called and the agents did help me. T-Mobile made the rebates hard to file and then shrugged that it is consumers' responsibilities to file it in time. T-Mobile is fraud and tricky to customers. Please help.

Two and half months later, we had to leave and move back to our home country due to a career transition. When trying to speak to the T-mobile customer care, we were asked to pay ETF for 2 lines, whereas we purchased only one smartphone and upgraded the service for one line alone. When trying to speak face to face with the T-mobile supervisor at the Costco store (where the device was purchased), he promised to do his best. He went up the chain and apparently, the representatives and their supervisors were informed for the first time about a change in policy taking place in February 2011. According to the new policy, even when providing a proof, you are still accountable for the ETF. All our attempts to resolve the issue and reduce the ETF were unsuccessful. The sales reps provided a misleading information. Therefore, we consider it unreasonable to pay double the amount of ETF (2 lines) summing up to $400. Our lines are currently suspended.

My family has also been dealing with this issue since February 2011. When they first signed on with T-Mobile, it was stated by the employee that we will all be under the same contract. It was never stated that it will be two different bills for you can only have up to five phone lines on one bill and its a total of six of us. So they signed up under the assumption that it will all be under one bill; my bill.

After receiving the first bill and noticing the discrepancy, my family went to go to with a T-Mobile representative and came to find out that it was only five lines per bill. It was stated back to the T-Mobile representative that it was never discussed. And now, they are stuck in a contract for two years and the year hasn't even been completed.

The problem is that we have a family in the hospital and it's kind of hard to get updates when the call drops in the middle of the conversation.

I'm requesting to be relieved of my contract with T-Mobile.

When I need to move back to VT on Aug. 2011, the shoe was reversed, so to speak. I needed to stop with T-Mobile, just have forwarding service, to my new VT phone. I called customer service. She said she could do this. In reality, I come to find out that she simply disconnected my phone and I lost over $200 in business because of her neglect. I call T-Mobile back two days later and they tell me both Ryan and this woman were in error. I have to keep the line open to have calls forwarded and pay full price. I tried to explain that this is not what I was told on two separate occasions, plus I just lost $200 worth of business. T-Mobile says there is nothing they can do. They refuse to budge on any level and actually starts getting angry at me. They promise to call back in 48 hours, but they never call.

Now, I am stuck with bills of their own making.This company lies, cheats, and steals.

T-mobile denied these docs, stating that they needed a utility bill. There is a huge glitch in T-Mobile policies, stating that moving overseas waives your termination fee, but the other one states that you need to provide a utility bill. What if someone cannot provide it? I have spent a fortune on calling to T-mobile from overseas, and now it's just a matter of principle, because I didn't break the law and I am qualified for the waiving of termination fee according to T-Mobile policy. Yet they sent me to the collection agency. I am thinking of hiring a lawyer and taking it big to the next level. Someone has to be accountable for their policies.

I called and complied, and lowered my plan to 1000 minute with one data plan. Customer service told me this time, that my charge would not exceed $90. Guess what? My bill for last month was $147! The contract had been moved to September 2013 and I can not get an upgrade phone until May 2012, only after I finish my 22-month contract.

All of these terms are new to the plan and I never heard of such rule. Please help me get out of this crock company, as I lost a lot of money with them and they were taking advantage of me under the 2-year contract.

I had two lines, one was my phone / text line and the other was my unlimited Internet connection (5G data cap for laptop). Overall, I was satisfied with my cell service but the Internet service is very bad. Seriously, T-mobile should be embarrassed by that service. But again, I honestly am a reasonable guy, so, of course, I contacted a customer service rep and explained my situation. I will say that of the reps that I spoke with, all except two were professional. But I'm not going to type names; I will type you the highlights of this multiple transfer call.

First, it was suggested, after looking at how quickly I use data, that I spend an additional $30 for the 10GB cap which would buy an extra week of fast service (leaving two slow weeks per month). Well, that won't work. The second suggestion was that I buy a device for my home and agree to an extra $20 fee. This will reduce my GB use on laptop but I was told that the home service would be just as slow. Honestly, that was a pointless suggestion. Then, come the Insults.

First, I was told (no joke) that T-mobile Internet coverage isn't meant as a main source of use, it's meant for "on the go" use. I simply can't and don't see the need for both a desktop and laptop while also paying two connection fees! The second insult was when this same agent said to me, "Well, this slow service didn't stop you from using it a lot." (Uh, yeah. I did sign a two-year unlimited contract). The third insult was me being told (but I appreciate the honesty) that the equipment on T-mobile towers isn't fully in place (as in not fully operational?).

So, having said all that, I will pay $400 early cancellation fee. But, I will also make T-mobile a promise. I am going to post this story all over the Internet to warn potential customers. I am also going to tell everyone I know and ask that they tell others too. I am truly sorry that I ever got involved with this company/contract.

I demanded the person to have a supervisor call me. I was told that was impossible. My only option is to call in and be on hold again. I have been a client of Pre-Paid Legal and a representative for 11 years (not a plug I promise). But I highly recommend everyone who wishes restitution to try this avenue. My law firm is writing a letter to T-mobile making my demands more heard. And the letter is included in our little monthly membership. Try it and see if it might help relieve you of your contract and fees as well.

I was transferred to a man named Dennis **. Mr. ** tried to sell me a couple of different cell phones. I said that I was not really interested in purchasing a new phone and as a valued T-Mobile customer of over 10 years, I felt that I should be given the same deals as new customers so I was not interested in spending a lot for a new phone or better yet, why couldn't I get one of the free phones they offered the new customer? I also suggested to Mr. ** that I could always cancel my service with T-Mobile and get a new smartphone from Sprint, AT&T or Verizon for free.

Mr. **, of course, did not wish for this to happen so he offered me a Samsung phone at first, but then mid-conversation said, "No, I will get you a myTouch Slide," and went on to explain that this phone is one of T-Mobile's newest and best phones. He told me that he could get me into that phone for $199.99 by offering me a credit of $250 (which was usually the down payment for that phone model) but he would use that as a waiver and work around this. I told him that I was not interested in paying that much for a phone so I would go ahead and just cancel my service and that would be that.

Mr. ** then said, "Oh no, Ms. **. We can't have that. How about if I could get you the phone for free if you take a new two-year agreement? He went on to explain that he had several workarounds and that the end cost to me would be nothing, but I had to accept a new two-year agreement. I agreed to these terms and Mr. ** proceeded to put me into an automated system where I accepted the new agreement. When we got back on the line together, he then told me that I would get a text message stating that my service had changed and another one with the tracking number for the phone he was ordering. I said okay, and thanked him for all his help in making me a very happy customer.

I then asked him if there was an address where I could write a letter to be placed in his employee file because he was so helpful, and because of him, I was remaining a T-Mobile customer. He said that he would get his supervisor on the line and I could let him know that right then. A gentleman whose name I did not get got on the line and I told him how happy I was with Mr. **'s help with my account. I was prepared to leave T-Mobile but stayed because of the generous offer Mr. ** just made me. He went on to say that he liked to hear that sort of thing and wished me a nice day.

After the phone conversation, I had a text message waiting for me, which stated that the changes made to my account were effective. I did not, however, receive a text message with a tracking number for the phone. I waited thinking that it might take a little while to get that one but a message of that nature never came. I called the next morning and I spoke with a young lady named LaTasha. She told me that the system had gone down and Mr. ** had not been able to place the order but she could place the order at that time. I said, "Okay. Let's do that."

After she had put the order in, she gave me a breakdown of what the phone was going to cost, approximately $235.00. I said, "Whoa, I am not supposed to pay anything for this. Mr. ** told me that the phone was going to be free." She said that I must be mistaken because the phone was not free. I stated to her that as part of the new agreement that I had accepted, I was to get the phone for free according to Mr. **. She went on to tell me that the phone could not possibly be free because of the type of plan that I had.

I explained to her that Mr. ** did indeed tell me that the phone was free. He also said that he had several workarounds available to him to make the phone available to me at no cost. She then stated that the notes on my account did not indicate that but what she could do is request a copy of the conversation recording and find out for sure what Mr. ** promised me. She then said that someone would call me the next day. But no one called me.

I have called T-Mobile everyday since 01 Sept 11 and I am not further along in the process, as far as getting the free phone I was promised, than I was the day I spoke to Mr. **. Now, I am locked into a new two-year service contract which I agreed too strictly based on the promise of getting a free phone. Other than that, there was no incentive for me to resign with T-Mobile. I have asked T-Mobile to please reverse the contract I agreed to based on that and they will not do it. I have asked T-Mobile to give me the free phone that Mr. ** promised me and I am repeatedly told that they have to listen to the recording. Today, I was told that the recording had not been ordered. It could be ordered but it will take a few days to get it.

I finally spoke to a gentleman named John in the Technical Support department because the original issue I was having with the phone I currently have had yet to be addressed in all this confusion about this new phone that I don't have. He was kind enough to order me a replacement handset under the insurance that I have on the phone but it is not, in my opinion, in the same class as the phone that I have, which does not work all the time.

Around 4:00 p.m., after listening to a nice young man in the order department who gave me the spiel about the Streak, I placed the order. He was very friendly and told me what a nice person I am. And since I have been a loyal customer for the past several years, he was giving me free shipping plus a discount in the monthly service charge. He went on to say that he was throwing in free overnight shipping. Wow, such a deal, I thought. Later in the evening, I opened my email and noticed an invoice from T-Mobile. I was very shocked to find out the following:

3. The monthly charge was $39.99, not the $29.99 we had agreed to.

When I saw this, I thought my head was going to explode. I immediately went on the T-Mobile website and checked the advertisement showing that the cost for the Dell Streak was $99.99, not $129.99. There was no mention of this being refurbished. There was a separate column showing refurbished ones but they were less than this.

I once again called the T-Mobile customer service (this is very frustrating because I was on hold for over 10 minutes again). My call was finally answered by a live person with whom I presented my concerns and questions regarding these serious discrepancies. He was nice but tried to convince me that I must have ordered the refurbished one (this was not the case). He did offer to credit my account with the shipping charge but told me that I needed to call another department tomorrow during normal business hours to get the $29.99 monthly charges. Let me add that the reduced $29.99 charge was for active duty and retired military personnel, which I am.

I told him that I have decided that due to the numerous discrepancies and due to the feeling that I have been deceived, I am cancelling the order and have lost all confidence in this company. He told me that when the order arrives tomorrow, I could refuse to accept it. After speaking with him, expressing my frustration and loss of confidence, I am also going to cancel my five phone family plan with T-Mobile. He tried to smooth talk me into not doing this. After several more minutes, my patience had been exhausted. I asked him to please let me speak with a member of the management before I did hang up. He tried to convince me that he could take care of any problem but I told him that I still wanted to speak with his supervisor.

I was put on hold again and I was going to hang up when a man finally answered telling me that he was a manager. I went through the whole process again, rehashing all that had been previously stated. I did add how disgusted with T-Mobile I was and told him that I was going to hang up. He asked me to speak with a customer loyalty representative before doing so. I did not want to be rude so I agreed to speak with him/her, although I did not know why exactly. He transferred me and after a few more minutes on hold, another male employee got on the line and asked what he could do for me. I asked him if he had any idea why I called. He said no and wanted me to tell him.

With this, I was really disgusted that the last person I spoke with (a manager) did not, at least, tell him a bit about my situation. By now, not only was I getting really upset, I was actually getting hoarse from talking so much on the phone about this whole mess. I again explained the situation to him and commented that I did not know why I was asked to speak with him. He said "what can I do for you" in a manner that conveyed to me that he really did not give a flip about me or my problem.

With this unprofessional attitude, I told him that I am tired of speaking and that if he could do nothing for me, I was hanging up. He said "have a nice day," and the call ended. Sorry for the length of this account but you should have been with me to fully understand how ** frustrating this was for me and how much of a fool I felt like after falling for this line of deception. I will cancel my family account with T-Mobile as soon as I can and will never do business with such uncaring bunch of sorry individuals.

I've called technical support numerous times. They tried to pacify me with a $25.00 credit and changed out the phone but the problem still exists. T-Mobile, even said that there was a bad tower near my place of residence and that they were working on it. Five months I moved a month ago and I'm still having the same problems. It's not just in my residence, it's everywhere I go. I'm right next to a wireless access point and still experience the same problems. I want to be released from my two year contract so that I can get better service elsewhere.

I have four lines, I only use two and I still pay $150 a month, and that's only for talk and text unlimited. T-Mobile said, if I want to cancel my plan, then I would be charged $200 per line. I also told them I don't want to extend my contract and they did it anyways, and now my contract will not end until September 2012. I hate T-Mobile with passion!

My normal bill is around $150, and this month, it came to $246 and the last bill was $310. They keep charging amounts that I did not agree to. I don't use the Internet or don't download stuff yet my bill was $150 this month plus $80 to reactivate it, which is supposed to be $230, but they are charging me $246.When I called them they told me that they would waive it as a one time thing and then, once again, they went back on their word and didn't do it. My advice to anyone who wants T-Mobile, don't do it! I hate them with passion. I think because the economy is so bad right now, they are taking advantage of people.

Finally, I went online and reduced my minutes. Last month, I called to see if my contract had ended and they told me that when I reduced my minutes, it automatically renewed my contract for two more years. I finally found the disclaimer on the website and it's after you have already changed your services, not before you start. My husband had a stroke and lost his job. Then, he had another stroke in July and is currently in a nursing home. Because we lost his income, we lost our house and I had to start renting.

I called in July and they said it had been taken care of, only to find out then that it was changed to the 7th. I complained again and told them that it still wasn't correct. I payed my bill on the 1st, only to find out on the 24th that my bill was still pass due for a $150.00 because they call it self-prorating the bill. I talked to someone on the 3rd of this month when I looked at my bill and they are charging me $147.11 for another prorated bill because of their mistake. They still went and changed it again wrong and now, talking about charging me another prorate bill on the October. How many times should their customers continue to have to pay for their mistakes when they can't get things right, or they choose to do what they want to.

When Janiqua did not have anything to tell me, she told me that it was something that they started doing recently. However, I never received a letter about their new charge. I called three of my friends that I referred to them, and they were not aware of it either. T-Mobile has become like the credit card company, and I hope something can be done about it. I have other complaints about T-Mobile. In case you wonder why I stay with them for that long, my husband does not check the bills.

My other complaints are my husband has unlimited number of text in his line, but has limited minutes. So, when T-Mobile has the new no contract plan and unlimited for a small fee, my husband called their CSR to change to unlimited minutes and text. Two months later, when I saw a bill that was over half of my usual bill charging about 20-40 cents/text, I called. They said that my husband did not mention about keeping the text. I was next to him when he told the lady representative that he wanted to keep his text as unlimited. If you know you are going to text, why would you select no text, then get charged $50 instead of $9.99 for unlimited. My other complaint about T-Mobile is the allow a customer to get a contract through the kiosk people at the mall, then a month later when the customer has a problem about double contract, they say you did not go to a T-Mobile store. That happened in 2006-07, many customers in Pelham Mall, NH, were put in two contracts. I hope that I am not alone.

Believing what this woman had said and not wanting to have to search for a new phone company, under the impression from T-Mobile that this was my only other option, I agreed. Now, knowing that the merger is not going thru, I just got off the phone with T-Mobile, which is now unwilling to help and reset my plan and contract even though it was given under completely false information. On top of that, they are unwilling to pull the call and listen to what I was told, and the fact that I told the retention department several times that I didn't want to be tied into a new contract. I advised Josh **, a customer service supervisor, that this was not legal to provide false information and to lock someone into a new contract. He responded that there is nothing further that he can do to assist me further. They also stated that the notes say that I called to change my rate plan. If the notes were true, why was I transferred to the retention department in the first place.

I informed them not to sell my number and they did. Now, I am receiving phone calls from some people I don't know.

I explained this to Gabriel, the representative, who told me that he did not want to see the company lose such a loyal customer and was going to make me an offer. I told him what my needs were including my desire to upgrade my phone. He said that he could give me a plan for $69.99 which included unlimited talk, text and internet and would take $10.00 monthly for the length of the contract which I understood that I would have to renew. He also said that he would throw in a Blackberry Curve for $45.00 and then said that he thought he could do better than that so he put me on hold, supposedly to speak to his manager and came back offering the phone for $20.00 which he said would be deducted from my bill. He went on to say that normally it would take seven business days for me to get the phone but most times customers received the phone earlier and that I would probably have received it by the end of that week. He told me that instead of waiting till the end of my billing cycle, he would also disconnect my daughter's line for me and put the new plan into effect immediately. I told him that I would take the deal.

After checking my mailbox up until yesterday, I decided to call T-mobile today September 1st, to find out if I could be advised of the status of the phone. I was told that there was no mention of a phone in the system but they could offer me one for $99.00. I was completely dismayed at the fact that someone entrusted by a company to conduct business could be so unscrupulous. I told the representative, whose name I was too angry to even remember, that I wanted to now stick with my original plan and just terminate the contract but wanted to see if a supervisor would be able to assist me. I was put on hold and the lady came back on the phone to say that she had got the attention of her supervisor who happened to be on a call but was nice enough to go on hold to listen to her, and had reaffirmed that there was nothing that could be done since nothing was noted in the system.

I was then advised that since I was now locked into a new contract, the termination fee was no longer $100.00 but $200.00. Needless to say, after twelve years of T-mobile, I have decided out of principle to terminate my contract and walk away from the only cellular phone company that I have known since moving to the United States. There was absolutely no consideration given for the fact that I have committed and paid on time religiously for such a long period of time. I would like to be offered the contract that I agreed to on August 22nd with Gabriel, inclusive of the phone but most importantly, I have to say that it is unfortunate that people entrusted by companies to do an honest days work, will go to such measures to make a sale.

I currently have no landline or cellular phone and have a 3-year-old son at home which is a little unnerving to say the least. While I understand that this is a decision that I have made, I have to take a stand for what I believe is extremely distasteful.  

When I received my last bill, it is over $968.18. I expected the $400 cancellation fee for interrupting the contract but not this much. They are now including the July and August bill on top of the cancellation fees. I will be writing to the CEO of the company Phillip ** because even though I have been a loyal customer for so many years, they don't go by what the customers are saying, and they cover their agents instead of looking out for their customers.

I will continue to fight these charges even if I hire a lawyer. They need to be taught what customer service means and listen to what the customers are saying. To anyone out there reading this, do not sign up for T-Mobile--very expensive and very rude when you speak with them.

Each time, I get a different response from a different customer service representative without truly addressing or even come close of resolving the issue. I have sent various emails regarding this matter to T-mobile to no avail. Having a cell phone that cannot even make or receive calls is basically worthless. In addition, the data service plan that I have also been paying a monthly service fee does not work either. The biggest concern that I have is, what if an emergency happens and I am not able to dial for help? Basically in the ZIP code of 92620, the cell phone connection and service is non-existent. I have requested to opt out and terminate the contract without any early termination fee or at the very least, give a discount on the monthly service fee for the time when the service is not available. As of today, there is no response from the service provider.

On 8/12/11, an order was placed for an exchange. T-Mobile received my defective phone on 8/19/11 at 10:00 AM and it was signed for by Jenny **. I obtained this information from the UPD tracking site.

As of today, I still do not have a replacement phone and the order shows as still pending. Every time I have called or e-mailed, I get another reason why the new phone has not been shipped. Today I was told the phone had not been received by T-Mobile yet.

Working night shift had me a little forgetful, but when I saw I was suspended for @86.00, I immediately called in a payment and was told that's how it is with new customers. Well, I continue to pay each month on time. My 18 years old daughter moved down to live with me so I took her to Tmobile, add her on my account and switched to the family plan. I paid another $200 deposit. Two days later, my bill is due and I paid. Two weeks went by and I'm informed by Tmobile that my bill is 38 days past due and subject to disconnection. I'm told the prior months' payment was a returned check and on top of making the payment, I had to pay a $30 check return fee.

Funny how that is when I don't even have a checking account. I refused to pay twice for that month and they disconnected my service. After many frustrating calls trying to explain the absence of a checking account in my name and the confirmation email and text of that payment with my prepaid credit card, I was told to pay or stay disconnected. I asked if they would wave the $30 returned check fee just in good faith, because it is possible they made a human error which they agreed may have happened but "I'm sorry sir, we can't do that". Well, I had no choice but to pay because now I have two early termination fees of a total of $500 since my G2 has a cracked screen.

Yes, no insurance. My fault, however, I just paid August and September's bill totaling $392 which is over the monthly charge I'm supposed to pay. Now, I have to find out why and dread this phone call. Also, they will not help me in anyway with my broken phone problem. I have been out of work for six weeks now due to the economy and I'm strapped for money. I paid my September bill early because I'm not sure if I would have it then. Tmobile has much of my money since I started with them and have done nothing but humiliated me, in addition to just thumbing their nose at trying to help me with a phone so I can at least use the service I pay so dearly for. Bottom line, Tmobile **! Sorry.

It's pretty ** bad when a person using a "TracFone" can get service and I cannot, and we are standing next to each other. I couldn't even get a text. I get no bars, only SOS or nothing for service. I have data services included but couldn't tag in. I cannot get it in my home city, at my home, 2 miles away from my home at my cousin's house or MA at my friend's house. It's pretty sad when you have to piggyback on their wifi router and you cannot get a call or text even in an emergency. I had to travel to a populated city in order to get my service. I live in RI. It's not that big.

There is a feature on the phone that will continually alert me to a missed text or call until I acknowledge it. Since I don't have the phone with me, it can signal the missed call or message for hours until the battery runs out. I then take the phone with me in my purse and go out of the house. When I am ready to use it, it is dead and unavailable for use in an emergency.

Each time the text messaging or the voice mail is restored, I call T-Mobile to have it turned back off. Either I find the phone dead when I go to use it, or my phone will suddenly signal when I am driving. Since this is a limited use phone, I immediately grow concerned that someone is calling me due to an emergency. It started happening with more frequency, and I was even transferred to equipment troubleshooting. The analysis is I either need to leave the phone powered off any time that I am not using it (no inbound calls), or I need to go to the T-Mobile store where they will give me a 'free' upgrade if I sign up for two more years of service.

This month, the diagnosis was that the texts I was receiving were free informational texts from T-Mobile and there is no turning off that notification system. I complained that I never signed up for any text messaging of any kind. I have years of account history turning off that feature. Once again, the advice was to turn off my phone so it does not continuously signal every time one of their texts is received. Or, I could get a 'free' new phone with a 2-year contract extension that has a stronger battery. My old phone can hold a charge for over a week, if I don't miss a text.

My family plan was renewed in 2010 so, I need to wait until 2012 to have mobile phone service that I can depend on in an emergency without being penalized? By the way, the other phone in the plan (still under warranty) is waiting on parts to restore its usability because it has taken weeks to diagnose what is wrong. So, we had no reliable cell phone service during hurricane Irene. And while my phone was turned off, it received another free informational text from T-Mobile sometime between Saturday night and Sunday morning about the forecast height of the storm.

I called T-Mobile this morning to say that their informational text was not appreciated especially since my cellphone was on and our electricity was out. They could have run down my battery again. I was told that it was not their problem. They have a right to text me whenever they want, and it's my fault that I have not upgraded my phone since 2007. According to harassment laws, T-Mobile is allowed to send me texts at no charge with no limit to the frequency. I have received five texts this month, two emails, and the regular mailed copy of my monthly bill. My payment is not overdue.

My sister was interested in this non-contract plan with T-mobile, so I decided to call their customer service and told the representative I was interested in adding another "non-contract" line. The customer service representative said that I was eligible. I stated a few times to her that I did not want a contract. She advised me that both lines were not under a contract, so I got that other line under my name.

Six months went by, then I decided to cancel both lines because I am currently going through some financial hardships. I called T-mobile customer services, and I advised them that I wanted to cancel my services. The customer service representative told me that I was currently under a 2 year agreement for the line that I added 6 months ago for my sister, and I have to pay over 200 00 dollars if I cancel.

I argued with the representative and told him that it was impossible, and that I had requested the non-contract plan for both lines. He stated that he was only showing one line with the non-contract plan, and the line I added 6 months ago was under a 2 year agreement, which I did not agree upon on. I never received anything stating that I had a 2 year contract. I was not aware a company could give you a contract without the consumer's consent and when I clearly stated to the representative I did not want a contract.

Then after I went home and charged phone, I could not figure out how to set up voice mail. So, I called 877778-2106 and was in some off shore help desk place. No one there even understood my problem, and no one and could help at all. I then called the other number re: voice mail, 1 805-637-7243, and that was no help at all - no person available. I called the first number, 877778-2106, back several times and each time, the person who answered was a different foreign voice and did not understand my issue and hung up on me.

This is not customer support and is not service at all. This is not a company I now have any faith in. They never told me that their technical support help desk was outside of the USA and the technical support staff didn't have a decent ability to understand English. I explained it twice, slowly, on my fourth call and the technician still didn't understand how to assist me.

This is entirely unacceptable and I want a full refund of $42.40. I never did use their phone and went elsewhere to get phone service due to a power outage in my city because of hurricane Irene.

I got a phone call today from collections saying I still owed money! So I just paid it in order to salvage my credit report. The caller sent me to a "T-mobile collections" lady named TRINA something, as no last name was given. I then paid "TRINA" the final supposedly due of 250.53, then she stated a refund was sent to us on July 29, 2011 for T-mobile's "no service guarantee" and I was pleased to hear that and paid what she asked for. NO refund was issued back to us. I looked in our bank statements. She said the debit we used to pay the final bill of 288.00 was returned. We paid that bill in May 7.

I called Financial services but no one cared to help me! They couldn't tell me who Trina was or whether I was refunded and why we didn't get it, etc. T-mobile is a FRAUDULENT company! If anyone knows who I can file a complaint with or a class action law suit, please tell me! They discriminated against me for being a woman, lied to get more money, harassed me about collections and sent me used phones when promised a brand new one, not refurbished. They are crooks.

I pay for nationwide service and I have not been receiving it even though your customer care department advised me that there is good service in that area. I have to beg to differ with them since everyone in that area, at my department, went to other services due to this problem. I asked to be relieved from my contract immediately so I can retain better phone coverage with another company ASAP, so that I can better perform the duties of my job. I hope this matter will be resolved quickly and a response sent back to me soon. I'm sorry for the complaint but I have no other choice and should not be charged any cancellation fees due to service problems. Thank you!

"For a limited time, when you purchase a myTouch 4G on T-Mobile.com or through 1-877-387-4324, you may qualify for a $300 instant discount and a $99.99 Web-only discount."

I called the phone number and spoke with a representative who transferred me to the floor manager. The manager told me, "I'm sorry that the website is misleading, but for the $49.99 x 2 lines family plan, you have to pay full price for the phones." It is false advertising to drum up business, get people to call, give them the bait and switch and tell them that the free phone is for other plans!

Now, I found out they are trying to charge me over 350 dollars for the refurbished phone that didn't come with a battery or back. When I called them, they said that they had no way to remove that or lower it. I understand some charges, but not the $350. They didn't notify me or anything about that amount. I was told $90 and they tried blaming me for the fact that I called twice about this.

I called T-Mobile again on August 13, 2011 and expressed my disappointment that the feature was not removed in July and was assured at that time that all was taken care of. The next day, August 14, 2011, I received another email from Facebook on my phone and I went online with a representative named Tina ** and she made an adjustment to my account but also pointed out that the web service was still active on my son's phone. We are on a shared plan so it should have been deactivated from the entire plan, not just one phone.

I paid the phone bill on August 16, 2011 thinking that my bill would go back to the regular rate of 79 per month. I got my bill on August 24, 2011 and it's 148. Now I'm furious. I called the customer call center to ask why my bill is so high and I'm told that the change did not take effect until August 13, 2011.

T-Mobile has deceptive practices. That should have been taken care of when I originally called on July 24, 2011. I asked to speak to a supervisor and was placed on hold for 10 minutes, only to be told that no supervisor was available to speak with me.

As far as I'm concerned, they can cancel my services with them. I'm not paying no more than the 79.

After my follow-up visit recently, I found out that the account is now a postpaid. It was not returned to a Flex Pay account. Therefore, the account has accumulated bills which resulted in the account to be suspended. Now, Katy doesn't recall the issue or the promise; thus, I am disputing the bill. I am currently without a phone although I have paid every month.