T-Mobile Reviews

I and my family have been with Sprint (bought by T-Mobile) since 1998. I am a 60 something year old who has somewhat difficulty with today's technology. I needed a new cell phone but have waited almost too long to pursue this purchase. Two days ago, I walked into the T-Mobile office located on Gallatin Pike in Gallatin, TN. There were 2 very nice employees there, but CiCi stood out. I explained to CiCi my lack of being a tech savvy person. CiCi stepped up and talked to me (not over my head) and explained to me the information I needed to hear in a very sweet professional manner. She truly earned 10 stars for her caring nature.

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

Service sucks, says 5G but will not load pages and can not complete work nor can I search anything on the internet

I have been a T-Mobile customer for over 10 years, and I'm very disappointed with the service I've been receiving recently. Customer service is extremely poor—I waited on hold for more than 30 minutes and no one answered my call. On top of that, my T-Mobile Home Internet service has been unreliable, with slow speeds and frequent connectivity issues. As a long-time loyal customer, I expected much better support and service. I hope T-Mobile improves both its customer service and internet reliability.

Good service, but horrible when there is an issue. Transfer did not go through for some reason and they sent one bill showing a credit until 8 months later stating that I owed a balance. During that time I tried calling several times and was told that I did not have an account or active lines. Was going to go back after my promo rate expires but sincerely doubting that now.

I've been a mobile customer for several years and I'm done. Customer service is horrible, they keep jacking up prices for the same shitty service and they have no clue what they are doing. I've had the same issue for the last couple years where I can't text certain numbers and they first try to claim that person blocked me which is true because it does it to my second line sometimes as well. I have a business account that they cannot keep working properly and just read their queue cards and tell you they understood your frustration. Of you understood you'd fix the issue so I don't have to keep calling and sitting on hold for hours. I will be leaving T-Mobile and I will not go to a company that pays a call center thousands of miles away so that tmobile has deniability when it comes to customer service. I would not recommend them to anyone who expects to receive the services that they pay for.

My wife and I love T-Mobile. The staff is amazing, especially Paul at the store on 53rd Street. We have been all over the U S and have service 99% of the time. Keep up the good work!!!