Consumer Complaints and Reviews
I've been with the company for over a year. I switched to one of their promotions. I called in reference to my bill and the drastic amount I'm being charged to only be told that's the amount I'm being charged. The customer service is rude. My service is not working properly. I'm confused.
I bought my iPhone 6s from a T-Mobile store brand new in the box, paid cash. 2 days later, it would not hold a charge so I took it back to T-Mobile who then said they could do a warranty exchange and they would be sending me a new phone. Well 3 days later came and my new iPhone turned out to be a refurbished phone! I paid $670 for a refurbished phone!!! I hate T-Mobile.
I bought a Samsung Galaxy On5 at a T-Mobile shop. I chose a Pay As You Go plan. I asked lots of technical questions about the offered services, what would be included and what I would have to pay for extra. A few days later surprises started. I got charged more than 30$ for a WhatsApp call of ca. 15 min over the Wi-Fi. I went to the shop and was told that that should not happen. I called the T-Mobile customer care and was explained that it is one of the downsides of not being on a contract. I wished I had been told at the moment of purchasing phone and plan. The week after I was called by the customer care of a company I bought online from. At a certain point the line dropped and I realized my credit had been used up completely. I called the T-Mobile customer service and was informed that, on a pay As You Go, I am charged even when I receive phone calls from an American number. Again, I wished I had been told that before.
I had asked all those questions! But it is not over. At the shop I was told I could unlock my phone after 45 days. When the 45 days were over, the customer care said I needed to spend 50$ additional credit. Loaded 50$ I was told I could unload my phone only temporarily for 30 days. I tried to unlock and the T-Mobile App would not work. I called the customer care and was also explained that, in order to unlock temporarily, I would have to buy a daily or weekly data plan because the phone could not be unlocked by either them or by myself using the Wi-Fi. I got really upset and complained about all that had happened since purchase. I was offered a day pass for 5$ to temporarily unlock. Given the continuous changes of rules and terms, I insisted to know what I would have to do to unlock permanently. It turned out I need to wait 1 year or recharge other 50$!
Not to mention their App always says "Sorry we are hitting rough waters. Try again later or visit our website." I spoke with so many different people of the customer care, and I conclude I have not unluckily fished the lazy and nasty employee, but all employees are instructed to behave this way. Definitely not my type of company. Zero transparency.
As billing error T-Mobile overcharged me and took a lot of waiting time to get my phone calls. They adjusted and owed me money. Now they are giving me hassle to mail a check to me as I closed the a/c.
I was convinced to move to T-mobile, because of their rates and plus I had Sprint which to say the least is a horrible company. I made the switch in Feb 2016, it is now 10/15/2016 and T-mobile has failed to fulfill their promise to pay your last bill and take care of any cancellation fees. I have called the monthly routinely monthly to see if I can get anything taken care of, because not only did they not pay the last bill or the cancellation fee, now Sprint took me to collections. and I have to pay 356 dollars to get it removed from my credit.
I called T-mobile time after time and I was told to print out my last bill and take it to a T-mobile corp store... Well I did that about 6 times... and all those time the reps there look at me like I have three heads and no one will help. Sadly I still have T-mobile. I don't have the money to send for super high deposits for AT&T and or Verizon otherwise I would not be with this company. Not only that I have the LG V10 which at first loved this phone but after a while the battery last about half the day, there are burnt screen images and the camera has this awful dot on the internal lens that messes up every picture you take.
I went into a store to get my phone taken care of since it's still under the 1 year manufacture's warranty, I was told that I was going to get a replacement phone and battery and all I had to do is take the original one that I had to my nearest store and return it... I keep all of my electronics in almost mint condition, what I received in the mail looked like it was ran over by a car over and over again. and I got no battery in that package...
I called T-mobile yet again and I was told that there is a return label inside the box along with the phone... As I'm speaking with the rep I inform them that there is no such label. While all of this is happening my roommate who is also on the account with me gets a text msg saying that our bill is 190!!! For what she calls them while I'm the other line with them... so we both are on the phone with T-mobile... They tell her that the extra charges are 20 dollars for me getting a replacement phone (which I was told was a free replacement under the 1 year manufacture's warranty) and there is a 15 dollar charge for the T-mobile rep to look at my phone (because all he did was look at my phone, verify my address and told me to look out for ups, did nothing more).
While I am on the phone trying to get a return label for this replacement nonworking phone my roommate managed to get only the 20 credited back to our account. I gave the lady my e-mail address because she needed to e-mail me the return label, otherwise I would get charged for the full retail value of the replacement phone. This entire experience has been horrible so much so that I have that jump plan... and now I have no intentions of using. I'm going to pay the remaining 135 left on the lease of my phone and cancel the service...
How do I know I can trust these reviews about T-Mobile?
- 610,392 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Shortly after I became disabled I was force to leave Hawaii and our phone service was Mobi, which I have to admit the phones weren't great but the service was great and the price was great. About 3.5 years ago I became disabled and was force to move to the mainland to live with family. At that time I switched to T-Mobile. From the first day I had nothing but trouble. East El Paso said they were having computer problems but go ahead and take the two phones homes and within a couple of hours they would be working. Well after 2 weeks and 3 days the first phone finally worked, 5 weeks later the second phone finally started to work (keep in mind I was talking to them at least once a day and still to this day I still have never received the refund I was promised the payments I made while the phones didn't work).
About month later I had to move to Maine with family for medical reasons. My accounts were unlimited everything. My monthly payments start changing every month. Anywhere from $76.00 to $112.00. I kept paying the $76.00 I owed, until I was forced to pay the full amount, which they promised that when this got straightened out I would get the refund for overpayment or I can use it for future payments. I still have not received any refund. After moving back home to Hawaii I spoke to the Mililani store manager who seemed very nice and assured me that they can see what happened and they will get it all corrected. I explained that I needed to get a second phone for my wife, he nicely explained that if I waited 62 more days I could get a second line and a galaxy edge phone for free and my monthly payments would only be $78.00 per month for both phones and the manager on staff quotes me $217.00 for the phone and $157.00 per month.
64 days later (Brook a young lady - rep for T-Mobile is working in Walmart helping anyone looking at the phones. She explained that I could buy a new phone but the chip size has changed so I walked 5+ miles to T-Mobile to get a different size phone chip. To my surprise it was $21.00 for a new chip and they claim they cannot transfer my information to chip. While I was there a young man and the on staff manager were helping me. I asked what would be the cost to add another phone line and phone (galaxy edge phone) They said new monthly charge would be $157.00 and $150.00 for the phone. I walked back to Walmart for and Brook was still there and she got me the same phone I wanted for $61.00 less than at the T-Mobile store. After all this I still only have 1 phone and 1 service. Aloha.
My experience with T-Mobile has been absolutely horrible. I switched from AT&T to try to save some money and was promised a price - the first bill was in fact more expensive than AT&T. The salesperson told us all sorts of lies to get us to switch. Some examples are: Price was higher than told (I checked 3 times and wrote it down). The warranty policy was not as stated: I was told that there was NO deductible. When my phone broke, there was in fact one. The features requested were not added. I have a long list of grief and time spent with customer service, including after I disconnected the phone and had it unlocked. It took me 1 visit to the store and 3 LONG telephone calls and my phones are still not unlocked. NOT SURPRISED THAT THEY HAVE 1 STAR REVIEW.
T-Mobile promised me I would get an iPhone 7 for free "if you changed your plan." The plan was much higher than the regular plan I had, plus I had to pay all the bills I had from T-Mobile in order to get the plan. It was a big lie. Once I paid the bills and everything, I ordered the iPhone 7 and they cancelled it within a week. And their idiotic response was, "You didn't confirm an email we sent you." This was a trap because I personally signed everything, there was no reason to confirm via email. Be extremely careful on what "offers" they give you, because it's a lie.
T-Mobile's systems are set up to over charge for their equipment and also in some cases you feel you are being double charged. In my case I had two separate incidents with T-Mobile after being a loyal customer for over 11 years. I purchased a Fitbit from T-Mobile under their monthly payment plan. I paid off the item, it went through and now a month later my new bill reflects the item again being charged back to my account as a new item that is resulting in my monthly balance being $118 dollars higher. The second incident was a damaged leased phone. The phone need to be replaced. The insurance on the phone which is paid monthly did not cover the phone. Phone had to be paid for and then after giving T-Mobile $420 in total a new phone was another $699 dollars. I know this is big business but the consumer is getting the shaft.
T-mobile customer service is so horrible. I do not suggest anyone to go for it. I always make a payment on time and on June 2016 I didn't got any bill at all. I call to customer service department to know my payment. They said "you owe nothing at all." I feel so weird then I thought that's fine. Then on July 2016 I got double bill. I live paycheck to paycheck and its tough to pay double. I talked to customer service people again and I state that "I want to pay on June but you all said I owe nothing then you all charge me double. I cant afford it." Then customer service lady said "you pay your monthly bill as it is and when you will have money and feel comfortable pay it. It sound better now." T-Mobile cut off my connection, mention that I didn't made any payment. If you all are giving me wrong information that's not my fault and why should I suffer from all these things. T-mobile is just worse. Never gonna suggest anyone to go for it.
I hate T-Mobile! I've been a customer of theirs for 7 years and I hate their customer service, they always have these "fees" added to your bill, service sucks, and you better not have problem with your phone. It will take you hours before you get through to anyone. These people are the worst and I hate being that customer that gives anyone a hard time, but anytime I need anything from them it's like I'm expecting to fight every time. I regret ever getting them and they make it so expensive to ever leave, but I'm done. End of rant.
I have travel in an country out of roaming. And use my for 8 days. T-Mobile charged me $1700. And I had them for almost 3 years. Never understood their way to bill people. Never. You can even do 10 years them without understanding their ways to bill you. Please people never go to T-Mobile. Unlimited message and coverage are lies. I have decided to never ever come back to T-Mobile. Scam. Sometimes they can't even explain you why they have charged you that much money on your bills. But they will tell you "Ohhh it's responsibility to pay for your bills" when you will never understand why they charge you the way they do? $1700 for 8 days out of the country. That's how T-Mobile charges... Please never go to T-Mobile?
Until recently I was a T-Mobile customer for more than ten years (I don't know the exact time frame because T-Mobile bought out my original cellphone carrier). Because of poor service, high phone bills, and dropped calls, I decided to switch cellphone carriers. The day I switched service, I called T-Mobile to get final bill amount including the cost of my phone. The customer service representative gave me the amount which I promptly paid. I thought the matter was over. I receive a bill in the mail one month later with a past due amount of $23.59. I call T-Mobile to inquire. The customer service representative stated I owed over 160.00.
I was flabbergasted, to say the least. I asked the representative what these charges were for. She passed me over to a financial specialist which informed me I signed a contract (which I did not because I was just a transferred customer) stating I had to pay for the remaining portion of the month in which I cancelled and an additional month for a cancellation fee. I am outraged. This is only a punishment for cancelling their services. This company needs to be monetarily censured for their actions. This practice is wrong. I told them I would not pay the fees but I know they will report it to my creditors and will lower my excellent credit report. It seems I have no recourse.
Had an absolutely terrible experience here and with T-Mobile in general. This incident happened approx 1 1/2 yrs ago. I am writing this currently, because I just found out when I actually tried to use this (Jump On Demand) for the first time that I was completely lied to by several employees at the local T-mobile store. When the iPhone 6S Plus was released I went in to this store to check it out for fun with no intentions of purchasing. I was greeted by a salesperson (can't remember names now as it has been too long) who approached me to see if he could help. I explained I was just browsing and he told me about this great new program called Jump On Demand where you could change phones up to 3 times per yr with absolutely no cost whatsoever.
My first thought was this plan sounded way too good to be true. I told him I was pretty happy with my current 6 Plus but I agreed to hear him out. He explained that if I traded in my 6 Plus and paid it off completely, and put a couple hundred down for additional cost of the higher memory phone that I could get the 6S Plus 128 GB. I was then told that if I did this that I could upgrade up to 3x a year for no charge at all. The employee also said that as a Jump On Demand customer that I would have priority shipping when new phones are released.
I asked specifically if that meant that I could get the new iPhone each time with the same 128GB memory for no charge at all (I even asked if there was an activation fee or anything at all). The answer was you will absolutely pay nothing and a couple other employees that were there also confirmed this. They said I just simply bring my other phone in and swap it out. It felt too good to be true, but I went out of pocket about 600.00-700.00 in order to obtain this said "trade in ability" and that made me think that if I take the big hit now I will be able to benefit down the road.
Fast forward to the next iPhone release which was the recent iPhone 7. I started to research the upgrade process a few days before the release date and found out that I would have to call in and order over the phone since I was JOD. This was already different from what I was told originally. I called ahead to confirm this process and spoke with an individual that was nice enough to offer to call me at precisely the moment the phone would be available for order. I agreed and set up for him to call me. He never called and I tried calling in around 10 minutes after the release and was put on hold for about 1/2 hr only to have the salesperson tell me that their computers had gone down due to the mistake of underestimating that amount of traffic they would have.
I was again told that I would receive a call back and that I would not lose my place in line. I had to work the next day so I went to bed and never received the call. I called a third time when I got up at around 5 am (lost about 2 hrs of sleep and failed to order phone). I finally reached someone who was eager to help and explained their system was back up and running. At this time things went really bad.
I will shorten this part of the story as this is getting a bit long, but in a nutshell they stated that I would have to pay about 170.00 to get the same equivalent phone! I was obviously extremely angry and disappointed, as this was the first time that I was able to try and use this JOD service that I paid so dearly for a couple yrs back! It was then that I realized that I was simply lied to in order for the employees to make a commission, or thought it would be funny to screw me out of all this money upfront? My options to get this new phone (which is why I purchased this service in the first place) were very poor now. I had to either pay 2-3x as much and change cellular carriers (which I thought strongly about doing), or just pay the money and accept the large loss.
I went ahead and ordered the phone. The next day I received an email stating that my new phone would ship sometime in November!!!??? This was the final tipping point that made me write this review. So much for priority shipping? I literally ordered this phone 5 hrs after its release, and this is the best T-mobile can do for me?? Thanks to this poorly run company, I will be one of the last of the initial interested upgraders to get their phone. I would give zero stars if I could because I am extremely pissed and disappointed with T-mobile. The service isn't even very good compared to my former AT&T carrier. I wish I had stayed with them and saved myself all this trouble. Big thumbs down all around.
Ok so we switched to T-Mobile a while ago due to needing phones that worked and not wanting to pay an arm and a leg. We ended up paying just as much as I was paying for AT&T a while ago which was why I switched from them. The service T-Mobile has is horrible, to say the least. I couldn't get service in places where I normally could even with Boost Mobile such as my mom's house, my basement, and several of my friend's. I have paid my bill every month on time for the time that I had T-Mobile, never a late payment.
We ended up switching to Sprint because we know their service to be better. T-Mobile sent me a final bill and instead of brushing it off for months to years as some people do, I chose to pay it over a few months but it was always before the due date and in the amount of my regular payment. I had one payment left and they decided to send me to a collections agency even though it was obvious I was making payments on it and they've never had a problem with me not paying the entire time I've been there. I will be paying the remainder of my bill when I have the money and will never use them again.
Not to mention we started to experience dropped calls a lot shortly before we switched carriers. Any company I have ever dealt with, if you made payments they wouldn't send you to collections as long as you made the effort to pay it. They don't care about anyone but themselves but that's ok they can have it because I won't be using them nor will I ever recommend them. Good day. P. S., My original balance was nearly $600.00.
I sent T-MOBILE $60 for my prepaid cell phone account through my bank's BillPay. They kept sending me texts telling me to refill the account. Four days later, I still have no service, the $60 is not in my account and I have wasted 8 hours on the phone or texting with the idiots they refer to as customer service reps. Steer clear of this ripoff company. Oh, and their coverage stinks too.
So let me start off by saying I had liquid damage on my IPhone 6S. So the very next morning I called the insurance company to get a new phone of course had to pay for a deductible which was $250, I paid it and expected my phone to come in a week. I WAITED 2-3 WEEKS so I called the insurance company, spoke to a women, and she tells me, "WELL WE ARE OUT OF STOCK ON IPHONES", so what I had to wrap around my head was why didn't anyone notify me on no restock on my particular phone?? I got no call, no text, no email, etc. I feel as though that was unprofessional.
So I paid out of my pocket to get a new phone exchange because they didn't have my phone. Also spoke to them and comes to find out they do not have my billing address and have no recent history of my current address, as of now they are giving me a difficult time and blaming it on tmobile itself. T Mobile has verified my address to me 3 times. I also have the app that says my billing address is correct. But when I call the insurance company they do not have any of my billing information. Honestly this is ridiculous, I usually do not give reviews but this is over the top horrible and you need to do better as a company. As of today September 22, 2016 at 9:38 am I have had to go back and forth through the insurance company and t mobile customer care in order to find out what happened to my claim back in April may 2016. I will be reporting to someone in charge as soon as possible.
T-Mobile JUMP! was sold to us as a upgrade/replacement plan for my wife's Blackberry Q10. The Q10 starting acting up and it needed to be replaced. Well as it turns out that T-Mobile doesn't support Blackberry OS anymore so we'd have to get an Android phone to replace it. So what do they send us, a PoS used Alcatel phone. This phone is so bad that only a kid (and I mean an underprivileged kid) would like it. The screen is so poor you can barely read it. Then we found out about the Blackberry PRIV Android phone. We asked about getting this as a replacement and they said "sure... $700." "What? I thought we had insurance for phone failures." "Yes but... read your contract, we can give you anything we want." The kicker, I bought the same BB PRIV phone new in a box for T-Mobile network from Amazon Marketplace for $340. As a result I cancelled all the JUMP! on our account. Next, GET OFF of the T-Mobile network.
Went into T-Mobile store, waited 1 hour just to be told I was going to be charged $20.80 for a new sim card??? Then rep at store states that if I contact T-Mobile over phone I will be paying nothing. I say ok I would rather do that. I am now on telephone with rep and she states "oh let me contact our dept. if monies can be waived"? What in the world is T-Mobile doing to their customers yet again? I have been paying $5.50 to T-mobile extra charge for some nonsense fees, sometimes I even pay $6.66. What is going on with T-Mobile charging all these taxes and fees they are overcharging for everything. I believe T-Mobile is at it again committing fraud with customers.
I recently visited Mexico. While in Mexico I made a couple of calls only to receive a notification of the cost per minute. Text. Due to the text I returned only being charged $25.41 added dollars to my bill. My complaint stems from T-Mobile being a reactive organization. I was told unless I ask about the international calling it is not visible on my account as an option. I asked for the supervisor, Crystal and she reviewed my account as being eligible for the $10.00 free call program. It is called Mobile without Borders. She also said she could not reverse the charges. I would like to know as I asked her the same question. If T-Mobile can send me A TEXT STATING WELCOME TO MEXICO, why can't they send a notification giving me the option to purchase the international plan. Nowhere on my customer site is there information about international calling.
From a customer standpoint this is poor and misleading communication. My website payment page should include all the options my account can give me. I should not have to guess, as instructed in clicking on changing services. Changing services means to me the customer that I want to upgrade my plan. Living on a pension and trying to enjoy the life of retirement brings these sort of rip off the customer events to the surface. T-Mobile please learn how to communicate. You do well when it is for your payment and poorly when it comes to communicating in the interest of your customers. Otherwise good phone etiquette and pleasant interactions.
We switched to T-Mobile after becoming enticed by their advertised promises of excellent coverage in the Washington, DC area, as well as perks like the "Binge On" service, which is supposed to allow you to stream video and audio from leading providers such as YouTube, Netflix, Hulu, Pandora, etc, without using up your mobile data limit.
We signed up several months ago, and we have been questioning whether the Binge On service has been working properly, since our data usage still seems as high as it was with our previous carrier despite so much of the traffic supposedly not counting towards our data limits. We looked through our account information on the T-Mobile website, and their app, to confirm that the Binge On service was indeed present on our list of services, and also marked as "on". Then, about halfway through the month this month I begin to receive messages saying that I have used all of my mobile high-speed data. So I check my data usage summary, and lo and behold...1.3 gb out of my 2 gb monthly limit is from the YouTube app...despite this Binge On service that we supposedly have on our account which should mean that YouTube does not consume my data limit.
I called customer service for help, and they told me that my account DOES NOT have Binge On, and that I would need to upgrade to a more costly 3 gb data plan in order to get Binge On. I asked why our account displays as not only having the Binge On service, but with a big off/on switch next to it in the dashboard set to "ON"...and the customer service person essentially ignored the question and just kept repeating the same lines from a script about how Binge On is not included in the 2 gb plan, and asking if I would like to upgrade to a 3 gb plan. I'm curious why T-Mobile advertises the Binge On service without noting that it is only available with certain plans, and also why they would then display the service on people's accounts who are not actually eligible for the service, leading them to believe that they can use the extra data only to discover that they are out of data halfway through the month.
I will also note that the wireless and 4g LTE coverage, which they advertise as being one of the leading options for Washington, DC, telling you how they have added so many towers in the area over the past two years, and how their new technology helps their signal reach into buildings and into the metro, is absolutely the worst coverage I have ever had from any carrier as a resident of the DC metropolitan area. I get zero signal anywhere in the office building I work at every day, and have to leave my desk and go stand by a large window on one specific side of the building several times a day in order to retrieve my texts and voicemails because it is the only place in the building I can get 1-2 bars of signal. When riding the metro, my signal disappears completely before I even get down the first escalator.
There are numerous dead-zones for 4g LTE data all around the areas I frequent for my daily commute and regular errands--busy, populated places on main roads that you would never think are undeserving of full tower coverage and yet whatever you're doing on your phone freezes whenever you go there because the 4g LTE data signal disappears. Also, both phone signal and data signal are nearly non-existent once you get 10-15 miles outside the beltway region, so if you ever travel by car, don't count on being able to enjoy your 4g LTE data during your journey. I have been thoroughly disappointed with T-Mobile since switching to them. I would not recommend them as a carrier to anyone else.
T-Mobile bill is too high. Their service suck! I ride the train, under ground, and I always sit and watch people talk on their phone. I ask people what phone service they have and how much is their bill. Well it's not T-Mobile and their bill is lower than mine.
These people at T-Mobile are highway robbery. They want to charge you extra after you pay your bill and also they will removed any credits that they give you without notice. And also they will charge you for stuff you did not do or purchased. I will highly recommend stay away from T-Mobile. And their service is not fast like they claim to be.
I called T-Mobile's insurance carrier to make a claim, or investigate making a claim for my cracked screen. They proceeded to ask me to confirm my PIN and my address, which it turns out, they were still using my sister's address and PIN from when we were on a family plan, and my sister had moved out of state right before I switched to an individual plan in July 2016. Last month I received a notice by mail from JUMP! about changes to their tier insurance, and T-Mobile has been taking my insurance payments of $12.00 a month just fine since earlier this year, and $10.00 a month since 2014. Somehow they do not have my information on file. I cancelled the insurance that day and will be cancelling my phone service with T-Mobile.
I'm cutting my losses and don't want to deal with this company again. I haven't been happy with their billing either. My phone service is unlimited talk and text and 2GB of data, but last month my bill was $58.00 and this month it is $86.00. Same plan, no overages, no extra charges, but I noticed taxes this month were $17.00. Seems kind of high.
So we decided to sign up for T-Mobile after a rep came into my wife's office. They offered a great deal, but the rep ordered the wrong phones and when I sent them back and they surprised me with a $450 bill for the replacement phones. Would have been nice had someone told me. When you call Customer Service they told me to either cancel or accept the charges.
I am a T-Mobile customer from 1.6 years. I am enrolled in its family plan and do not have international calling enabled as I use Google voice for that. But few weeks back, suddenly T-Mobile enabled international calling for me and the whole family plan members, but we did not received any SMS or notification. Now whenever I called any international call, it was not from Google Voice but via T-Mobile. Due to which my monthly bill came around $500. I being a student, it is not possible to pay such a huge amount.
I bought an unlocked T-Mobile phone on Amazon. $29.99 free shipping. A Gravity phone. When I got the phone 2 days later I called up radio shack for a 16GB memory card. They said $50. Then I called the T-Mobile store and asked about a sim card. They said $60 for that. I went on Amazon and bought a sim card for under $6.00 and bought a Sandisk Extreme 16GB memory card for under $12. So if I would have bought those things locally it would have cost me $110. I spent like $18 on Amazon. With tax the local guys would have got nearly $120 from me. With Amazon they got $18. WTF? How do these local businesses stay in business?
I had an apple phone on lease. I lease for nearly one year with $12 insurance of assurance who is connected with T-mobile. Somehow, someone claimed on my phone and the phone was sent to a different address. We never knew and acknowledged any information until I got mail to inform for the claim. I called insurance immediately and told them I never claimed any phone and did not receive any phone. However, they still charged me $650 from auto payment. I turned it off and called T-mobile.
Both T mobile and Assurance kicked us back and forward so many times because of this fraud claim and this was their fault. Both of them promised to solve the problem but the problem never solved. The money still there and I could not pay for my service bill. This issue costs us a lot of time on phone to explain and negotiate because we paid for insurance $12 per month. It is better to use an used phone without insurance. NO INSURANCE, NO COST, and NO PROBLEM.
I been trying to get a answer from T-Mobile about the recall and what they're doing for their customer. They said they're trying to figure it out and they will do what it takes to make this right. Bull! And about the hassle free they so called say it will be for you to do. Bull!! On 9-11-16 I went to a T-mobile store, the people working there didn't know what to do. So I told what I was so called to do from 611 the 12 times I called.
T-mobile should give their customer that have been with them for 6+ years some free things for this really really epic fail they call a hassle free recall so called thing they're doing. I was told by the department they gave so called set up for this. After I spent a **1 1/2 hours in one of their damn so called T-mobile store. They had no idea what to do so they called 611. They still could not figure it out. So they so called attempted to call a supervisor come to find out she was the so called supervisor there. That's not the half of it.
On call with 611 on hold for a long long long time with them getting transferred all around because of this so called hassle free recall T-mobile offers is bill straight up bull. A smoke screen to give you a runaround and not give you a thing for your hassles that they give you they also make you pay a shipping and handling fee on top of that. But they say they will take it off your next month's bill. That is giving you customer a big ass slap in the face.
And get this they said they would give me a Samsung s7 32gb for a note 64gb when I said no - that's unfair to me, I got a text from T-mobile say they made me a offer for the s7 of and get this only $235.00, they offered for a new s7 unopened still in the box that box that I never said ok to. So T-mobile is selling s7 for over $700.00 new but will only give you $235.00 for a new one, talk about a price mark-up on them. They are ripping off their customer and so is all other cell company out there. T-mobile doesn't care about it customer just the money. They should've given note 7 owners a free cell phone or a accessory bundle for free. I say fee their so called hassle free recall they have going on. This is ** T-mobile.
Compare Prepaid Phones
T-Mobile Billing Disputes Company Profile
- Company Name: