Telus Reviews

I am on hold after canceling services July 23 2018. I had internet phone cable. it was ridiculous calling in to manage my account over 2 years of service. I will never use Telus again. Hold times are an hour to 2 hours regularly. Because most times only a Telus manager can help. ** and ** regularly helped me but were so swamped with calls they could reply often. I spoke to Carey July 23. Told her I'll pay the final bill as of today's date (July 23) and canceled all services. She sent an email with final balance confirming I canceled. I paid it immediately. I was adamant I didn't want any more bills from that date. Sent back all equipment. But I received bills every month since. After receiving the first bill in August I called Carey 3 times. Left voicemails. Emailed her as well. No response. I got a second bill.

I had to spend an hour on the phone to Telus regarding their billing practices. My mother's phone was cut off due to nonpayment. She hasn't received a paper bill in three months. The Telus rep said they had sent an email regarding the change to email billing. My mother is not computer literate and she doesn't use e-mail. The change to 'paperless' billing is greenwashing at its best as long as the green is the dollars in Telus' hands.

Let me start by saying that the only reason I got involved with Telus was because a cable and internet package was being offered for FREE as a lease-signing incentive at my previous apartment building. The service was included with the apartment, should someone sign a year-long lease. Just in case I didn't make this clear enough already, the service I agreed to was to be FREE FOR A YEAR. Telus made it real easy to sign up for the incentive. There was a number to call so you could leave your name, phone number, and suite number. I got a phone call back within a day, and a technician was setting up my services within a couple days. The technician was great, but I found out that he is just a contractor used by Telus, he was not actually employed by Telus. At this point, everything seemed fine.

I closed my account with Telus in 2012 and lived at the same address another until 2016. Never saw a bill from Telus, as far as I was concerned the account was paid off and closed. Recently, 6 years later I'm receiving calls from a collection agency and emails that I owe Telus. I called and spoke to the manager and she has insisted that there's a balance owed on the account but cannot explain why they waited 6 years to make any collection efforts. Anyone looking for telecommunications services don't even think about Telus. They have ruined people's lives. Bad company, I pray they go bankrupt as rumors are going around. They don't deserve anyone's business. They fabricate Bills.

My Telus Prepaid status has always been in good standing. I had over $100 in my account. On July 24th 2018 Telus sent me a text message stating that on Aug 26, 2018 Telus will automatically enroll me in a monthly $10 a month plan and deduct the $10 from the funds in my Prepaid account. Please be advised that I did not ask nor request the above – Telus did this. Late Sept 29th I pulled my vehicle over to check my received voice mail from a relative telling me a family emergency has come up and to contact him at once. When I tried calling him a Telus message stated that my balance has expired and I can't use my phone. I immediately put my car in gear and things went from bad to worse.

Telus recently purchased the phone and internet provider for our business. The migration to Telus is at 5 months and counting. 4 different reps from Telus have made contact and assured us that they will get it done. They continually offer more and more discounts. On the original install, 5 months ago, they did connect the internet, but the installers said they didn't deal with phone and that I needed to call Telus. 3 reps/5 months later, still no phone and no answers as to why. Also no bill or account has been setup for the internet that is running. I'm still paying the original service provider this whole time even though it is past their disconnect date. This is the worst service I have ever experienced. Most definitely a monopoly buying up all the small fish as they've also purchased my alarm provider recently. If I had any other option, I would take it regardless of price. The fight continues. :-(

Totally frustrated with Telus. Received a text about one month ago saying that my 250 texts/$5 was going to be obsolete and I would be transferred to a $10 plan. I responded to the text (called in) and have since spent approx 4 hours on the phone with 2 different personal representatives. I have asked to speak with a customer service manager, but have yet to do so, even though I was told on 3 separate occasions one would call. I was told my phone would not work, you could no longer get the 250 texts (which by the way was for outgoing texts when I signed up... The last few months it is for in and out. Don't know when they changed that!) In order to keep my Telus number I needed to go to a $10 plan. For something that I don't need! As it stands... They gave my husband a different deal. He could keep his 250 texts for $5 but had to add 5 min talk for $3. I really think it is all a sham to sell! Greedy corporation... Looking elsewhere.

I been with Telus now for years. I got a text today saying they want another 3 dollars a month to keep the plan going that I have. But I get another full 5 mins of talk time (60 cents a min) lol. Wow. Telus are gone to greedy. I have 3 cells through Telus. But at the end of this month I am so done with you guys. You keep the 3 dollars your stealing from people. I guess you need it. Lol. Worst company ever. I will never deal with you again. You are greedy pathetic company. I hope you go bankrupt like you should. Greed will get you nowhere. Im kind a glad you took this so I could get to the point where I don't want to deal with you again because it's been nothing but trouble from you since I been with you. Always take a bit a change here and there for nothing... Rest in peace you greedy pigs.

Absolutely awful service. I’ve been on the phone for nearly two hours nearly all of it on hold. I’m trying to find out why I can’t Optik TV where I live and have to rely instead on Telus’ terrible satellite service. I live a five minute walk from downtown Victoria, BC, not in the middle of the Northwest Territories but Telus can’t give me a coherent answer about its pathetic service in my neighbourhood. I’m also trying to find out why it took 9 hours to upload a video to Vimeo last week but they don’t have an answer for that either. The “customer service rep” put me on hold while he claims to be getting me an appointment but I think he’s hoping I’ll just hang up. Telus, I spend over $250 a month with. All you do is raise your rates for the terrible service you provide. The CRTC needs to intervene and force you to develop Canadians.

If you buy any Telus home services, plan on spending at least an hour on the phone waiting for service any time you call. They do surveys, but do not bother to change their service. Try to find another provider that walks the walk of good, accurate, prompt customer service not a company that only talks the talk and then drops the ball EVERY time.

I called to inform Telus my brother passed away. To be nice I offered to pay his last month bill. I was told I also needed to pay a month in advance if I wanted to cancel the account and they would refund me personally as I was paying on my credit card. They decided to snail mail me a cheque! We agreed that they would mail it to my house address. I waited weeks and thought the check was lost and after thinking about it, thought what a dumb idea mailing a cheque, so I called them and request to be refunded on my card. They told me too late, the cheque just went out today. I confirmed my address with them. 5 months later no cheque. I called and asked where my cheque was. They said they mailed it to my Mom's house and made it out to my dead brother. So they got paid, I got stiffed.

The mobile app is always wrong when you check billing or data. During the day of my last billing cycle the data top ups disappear. No explanation! The data had 1.72 mb left at the beginning of the day on Sep 16, suddenly it was all used up. Why would this happen?

Because of their faulty equipment I spent over 4hrs on hold to fix their problem. No consideration of the customer. They should hire a ph co to do call backs but they don't care about customers only the gouging and stealing of our money. They are the worst customer service reps I have ever dealt with.

5 month old phone (with warranty) shuts down randomly and reboots. Telus store rep says it is a "software problem". He could not duplicate it in store so pretty much told me to take a hike and nothing would be done. Had taken it back once already for same problem and it was supposedly fixed. Obviously not or I would not have gone back. Phoned the helpline but they want payment for a warranty issue. More like a scam.

If you are considering Telus to be your internet provider and you live in a condo, think again. For almost the entirety of my experience I have been paying for a service I have not been receiving, all because of a key. The condo building, like most condo buildings, has their electrical closets locked. Each company is given a key so that they may enter and set up services for customers. After multiple technicians from Telus lost the key, my condo board was no longer willing to replace it free of charge. Telus, a multi-billion-dollar company, could not spare the change to replace this key for their customers and techs; this is where all my issues started. My condo board decided to still allow Telus access to our electrical closet on the premise that they go to the condo board office, pick up the key in exchange for ID, then return it at the end of the day. You know, to ensure they don't lose it again.

My 85 year father moved to Calgary last June. At that time, I contacted Telus to let them know that my father is hard of hearing, cannot use a computer and that I was his POA. He uses a cell for emergency services only to call out in an emergency. When I spoke to them, I gave them my name, email and phone number and was assured that I would be contacted should there be any issues on his account. He was set up for Autopay with his credit card. After 5 months of sending his personal information to the wrong email address, and not taking payment on his credit card, they finally left a message on his land-line. My dad thought it was the bank calling because he couldn't make sense of the message.

I received a call from Telus offering my mom an iPhone 6 for free, unlimited calls, texts and picture texts. $45 a month. Receive the phone, with no SIM card. Then get the first month's bill. $280. I called Telus several times, to either be hung up on, put on hold and then hung up on, or put on a 4 hour waiting time to speak to someone. Telus totally lied about their offer, have overcharged, AGAIN. Refuse to admit their fault and fix the situation. I urge anyone on the fence about Telus, go somewhere else, their incompetence, lack of communication, and mis-information leads the customer to suffer hundreds of dollars of fees they should not be paying for.

I have been a long time Telus customer. Over 2 years ago my services weren't working. After many promises and no change I changed my services to Shaw. All home services work great now. 4 months I have been waiting for a "manager" call back on my cell phone dropping calls and no response. Promised a callback yesterday and spent 32 minutes on hold today to have my call ended without a response, I get a text telling me to copy a link to online help and again instead of an agent it is an auto reply that says, "We will have someone contact you within 24 hours." Guess what. Doesn't happen. Yup a callback. I stuck with their service. In the past they were great. The last 3 years have been awful. I will not recommend to family or friends any longer.

I bought home internet with 75 mbps speed, but received half of it. I called them and the wait time is always more than ONE HOUR. This is so annoying and frustrating. I somehow tried to escalate the matter and could receive a call back from customer service after couple of days. They asked me to do something, and after that, my internet is working even slower. Now I trying to call them, the wait time is always MORE THAN ONE HOUR. Also, they misguided me about the TV Charges. I think Telus really don’t care about its customers.

My partner and I both bought and had a Telus mobile phone some years ago, we both tried Telus but within months, we had a damage claim to our phones and all we got was the constant runaround from Telus customer service outlets. Instead of honoring their guarantee to replace the damaged phones, they gave us nothing but arguments and stress, pressuring us to upgrade to newer phones and more services. How typical of notorious corporate greedy psychopaths to chase after profits before people's needs and concerns. We haven't been with Telus since, nor will we ever be again! Side by side with Bell from hell, another greedy shady money grabbing ruthless corporate monster.

I never had any previous problems with Telus, I actually enjoyed their home TV, internet and mobility services before the following experience. I was moving from Canada to the US. I made two calls to cancel my mobility plan BEFORE leaving Canada. I was assured both times that the pre-authorized payment for the next month would not be taken. Surprise, surprise! Both agents DID NOT perform their duties and of course the pre-authorized payment was taken from my credit card. Then in order to request for a refund, I had to make three more calls AFTER moving.

When we first got this internet we were under the impression that we would be given a big discount as per the agreement with the landlord. After a few months we called in and were told there was a mistake and that we would now be given that discount. We then paid $10 a month instead of the $0 a month promise. After this deal was up they charged us a whopping $85 a month. We are 2 people who need about 5 eps each. We are fed up and feel scammed.

Never go with Telus services. Telus always mails separate billing statements for phones, fax and internet so the customer is not aware of how much they are paying in total for the month. Even after numerous requests, Telus did not combine the bills. Moreover, dissatisfied with their billing services, I moved my phones, fax and internet with Shaw. They are still charging me for the cancelled services. I have been charged for the services for Telus and Shaw for 3 months. It's disgusting that Telus did not port all our services to Shaw.

I hire the wireless service for my new place, I am already a mobile phone customer, and when the technician came and installed the service he told me I was on a two-year contract which I specifically said I didn't want to as I am moving out of the country. Now I am trying to cancel the service and the wait is longer than an hour. Deceiving customer service.

Telus is a big liar or some sort of dishonor company. They sent me an email to confirm the installation date and time, one of their agent even phone me a day earlier to reconfirm the service's schedule. I have had waited at home past the schedule time and no one show up. I phoned the service centre and being told they are unable to come for the installation. It is unacceptable excuse, they had sent me confirmation by email and follow up with a phone called prior the day of the services. They are very unprofessional and put me on hold for 45 mins until I hang up the calls. If anyone read this message needs to think seriously which services provider to be your next pick.

15 min on hold earlier and now over 10 - ** music, thanks not so much!!! And nobody answers the ** phone! HATE YOU AND WILL CHANGE IMMEDIATELY TO SOMEONE ELSE!!! Why has my television signal been lost? I have turned my Telus box off three times and still no service!!! Why does nobody answer? How long does a person have to ** wait??? YOU'RE A BUNCH OF ** CROOKS!!!

I have been a loyal TELUS customer for many years until 2017 when I switched our cell service to another telco. I dropped internet years ago when their service attracted lots of junk mail the minute we switched over and their solution was to sell us a filter versus change the email address as requested. We switched to another service provider. Now home service costs us a lot per month and I see no need to continue this. Their service is poor. Voicemail and no response is their answer yet other companies can handle this.

Telus is a company that started as a phone provider. There is a multitude of agents to sell you their services. When you require customer service or changes to your accounts you can ONLY contact them by phone. However the waits times can exceed an hour and then they want to sell you more.

They do not answer phones, which is only way to contact them. Repeated numerous attempts for long, long periods on hold. They do not advise durations of hold times, nor do they offer to call back. Their stores will not accept cancellations of service. There is no address to email to or write to on their billings, nor online. Their apparent objective is to not enable customers to make contact except to sell new service. They have a virtual Monopoly. I wish to cancel my service and warn any other person considering their service to be very caveat emptor (buyer beware). A disgusting, worst example of corporate malfeasance.

I renewed my contract with Telus this year and bought a brand new iPhone X. I was very specific in my requests for my plan as well as to have AppleCare in order to protect myself from costly repairs. I renewed my contract thinking I had AppleCare on my new phone, and later after my phone was damaged and I went to get it repaired found out that I did not have what I asked. I have an email that shows the there was supposed to be a monthly AppleCare charge but because there's no amount per month on there they said I actually didn't take it. If they have the phone conversation recorded they would definitely know that I said I wanted that AppleCare. People don't generally want to spend 800$ out of pocket for a phone and not buy the protection plan for the phone.

I've been slowly taking our payments off "auto pay", and if you specifically have TELUS as an auto pay, I highly suggest you take it off. They owe us $800 from April, when they took $800 from our bank account. They wrongly charged us even though we saw it coming and called repeatedly to ask them to not charge our bank account. The mistake was 100% their fault and they own up to it every time. In fact we were so proactive that we were talking to them about the issue 2 billing cycles (so FEBRUARY) ahead of time to prevent this from happening. I've spoken to them over 12 times through chat and calls and even Twitter, and NOTHING has gotten down.

I have been a customer for over 5 years, having completed a 3 year contract with this cell phone provider before remaining on the same plan after contract. I have generally been a good customer and pay my bills on time. Last summer there was a mix up on my account due to me moving to new locations (time zones) with my employer, so my bill was unusually high. I called in but they wouldn't adjust the bill much, and I had to pay them the owing balance over two months. I found out nearly a year later that Telus decided to report me to Equifax for late bill payments. I contacted customer service for Telus, and was told they wouldn't remove the negative credit reference under my name.

I received a telephone call a couple of weeks ago from a Telus representative asking me if I wanted a free tablet... Turns out the tablet is not free unless I sign a 2 yr contract for ten dollars more than what I am paying now on my no contract plan... Just received my cell phone bill. It's $30 dollars higher because of data... even though I only use it at home, work or my car where I have wifi access. They pretty much told me to suck it up or get a different plan. I will be looking at other options than TELUS Mobility.

In APRIL I trying TELUS -cell provider but this company is very expensive so after 7 days I decide cancel this services. I pay them everything. About June 11- 2018 somebody call me (men have very bad accent and I not understand him) and say that I am owe money for TELUS. I tell him, "If you work for TELUS customer services first learn English because I am not understand what are talking about." Next day I call TELUS customer services and ask what happen and why this company want charge me any money if I cancel this services almost 2 month ago, so lady (she speak very well English) say because I used phone for one and half week !!!! That way I owe him $39?

I have been with Telus for over 15 years, my contract was up and I wanted to see if they could match Fido with their rate plans. Basically when I went into the store and told the representative what Fido was offering me he pretty much told me I should go with Fido because Telus could not match that. I decided to call Telus and take it upon myself to talk to customer relations, I was told the exact same thing. I should take the Fido offer. They were not willing to do anything for me especially me being a loyal customer for so long I was shocked.

I received 6 phone calls from Telus asking if I want a cell phone at $0 on a 2 year plan. Finally I agreed because my son needed a new phone. We were currently with Rogers and we were fairly happy with their service. My son's phone was cracked and I couldn't afford to get the phone fixed or buy a new phone so I said yes to Telus after the pressure as they kept calling. I got the new account set up around May 23, 2018. However a week later I noticed $43 in data charges. Makes no sense because I have unlimited data with Telus already and use Wi-Fi and the data on my son's new phone (Lg X Power 2) had been turned off the day we received it in the mail.

I have to say how disappointing experience I had and still having with Telus. I went to one of their local stores in Highstreet Mall, Abbotsford for getting an internet connection back in March. I got a deal of $49/month + $100 credit from a girl named Marina working there. Has been 3 months now since I am using Telus Internet and neither of the promised deals has been offered so far. I am getting $70 bill each month. Went to their store thrice to have it rectified, waited there for 30-45 minutes each time and each time I was told it will be all taken care of the next bill run; to which I asked them to send me a confirmation email as a proof that my concerns have been rectified but they didn't do that.

I signed up for Telus as a student, and I thought it was a pretty good deal. During my time with Telus, I had tons of connectivity issues. So I called them and they told me that they would send me a new router to deal with the issues. Once I got the new equipment, the issues got worse. When I called, they told me that maybe too many people have been trying to use the internet. Since my roommates and I shared the internet, I thought it was an okay explanation so I upgraded the plan, which bumped up our bill pretty high.

In my area we have two choices - Shaw or Telus. After many years of dealing with constant price increases and poor service from Shaw, we moved over to Telus and have been mainly happy with their service, signal quality and customer support. Our main complaint, which would apply to any provider is the quality of programming on almost all of the channels. I have no interest in watching endless "hillbilly reality" programs, which seem to be the standard fare on everything from the History Channel to the Home and Garden channel. I realize these shows are cheap to make as they have no high paid stars, but they are terrible.

I had my IPAD stolen, and I reported it. Next month when my bill came in I realized the IPAD was used to make LOCAL phone calls, and because I had no plan the charges came up to $700. I have called explaining, and a reasonable solution would be to upgrade the plan to minutes and have me cover the plan. Well not so fast, these guys offered 35% discount on the full amount! Those are local minutes, meaning it costs Telus less than a dollar to provide the service. So I now need to pay nearly 500 because I had the IPAD stolen. By doing it Telus is actually breaking the law.

After I reported my (already paid for non-contract) phone as stolen/broken and disabled my phone service (which was a tedious struggle), they showed I owed them for data use and an extra month... so I paid yet another month (January) [btw - they don't take all legal currency - only credit card or bank transfer]. For 2 months they showed I owed nothing. 0.00$ (Feb, March). In May, they sent an email saying I owe them over 200$ and they will attack my credit rating. They reactivated it and are charging me for previous months. The site's rigged so that you can't actually disable the service, contacts take you in a circle, and by phone you get disconnected each time after hours of trying. To save my credit rating, I'm forced to keep paying for a phone service on a phone that doesn't exist.

TELUS did return a a few days later. About a week delayed in transfer but I got hooked up with TELUS services for both TV and Internet. They sent another technician that was more knowledgeable. TELUS has apologized, issued credits on my account, and since then everything has been great.

THE WORST COMPANY EVER. They must think that all their customers are idiots. Designed to take your money, designed not to let you leave their service. If they just gave an honest service for an honest dollar, they would not have to "train" the reps to be duplicitous, evasive, misinformative and liars. EMBARASSING that this is a Canadian company. They should be ashamed. My name is D. ** and I stand behind this review.

Telus linked someone else's account to my accounts. When I called Telus to let them know they proceed to blame me. They didn't want to me to speak to a supervisor, and tried to brush it all off by saying it's ok now. Violated my privacy and worst customer service experience ever.

For few days I have problem with Telus e-mail. I try to access Telus webmail - no chance, only message I get is to call this number 1-888-811-2323. So I did. Without exception, the wait is around 45 minutes for an operator to come on the line. A most annoying recording comes on intermittently while you are waiting saying that THEY UNDERSTAND OUR TIME IS VALUABLE. What in blazes name do they mean by that?

Called not only twice but THREE times to get my prepaid Visa for signing up with Telus internet. They say there is NO record of me calling. LIES! Now I don't get a prepaid card, when I clicked on the appropriate link for receiving a prepaid Visa for signing up with Telus Wi-Fi! I have had to call at least three times to get my Wi-Fi back up and running. TERRIBLE SERVICE ALL AROUND!

Just waited on the phone for 1:7 minutes, all the while listening to a recording from Telus telling me they knew I valued my time and then I had to talk to someone who did not understand English and I could only understand half of what he said. I asked a simple question like, what would it cost to give my husband a telephone number, we have a phone and add him to my plan. I had to wait another 5 minutes for him to come back to me and tell me he was getting ready to hook up. I said, "No, I want to know the cost..." Another 7 minutes for him to tell me 65.00. I said too much so he said he would hook me up to someone else... another recording telling me they know how valuable my time is... Finally after waiting a total of about 1:30 he came on and told me he could lower it to 50.00. So much for Telus. We will go to a company who really appreciates my time and business.

I signed up for Telus before Xmas 3 years ago. They sent me a tablet before I had services installed. Gave it to my nephew for Christmas as it was a Samsung which wasn't as good as my iPads. They came but couldn't install due to needing infrastructure upgrades. I was fine with waiting but they were taking me to collections every 3 months for not paying my bill, even though I still did not have ANY Telus services in my home. This happened for over a year. 2+ hours wasted on the phone each time trying to explain to them the issues. I asked if I could cancel and they wanted $850 for a $350 tablet!!!

A month ago I ordered service for my mom to be transferred (porting her number of 60 plus years) to her new address in a senior's home... 2 doors down from where she had it ported 6 months ago. I confirmed a week prior and on sat 24th, the tech showed up and stayed for 2 hours, and did nothing as it wasn't a 'fiber optic' line. So basically he chatted to an idiot who promised it would be done by the day's end. Of course it wasn't and after sitting there waiting for 2 hours we left. Her, 84 years old with no phone and me, wasted my time off. I was promised a call at 9am Sunday to confirm when it would be fixed. I called another Telus manager (Danny) who confirmed it may take 24 hours to change back to 'copper wires' but it would be done on the Sunday for sure and he would have someone call me Sunday as he was off but he would follow up on Monday.

An unfortunate customer who had used the Telus Mobility service just for 14 days and very shocked to see the bill. So expensive compared to other providers and the worst deal. I am so glad that I switched to another provider and will be never back to Telus Mobility.

Called to cancel my subscription for advertising. Conveniently they have a long cycle between when you can cancel and when the subscription comes out. Long story short, they sucked $400 out of me because of the cycle. NEVER go with Telus for anything! Phone, internet, tv... all they are looking at is trying to get as much $$ out of you as they can, they don't care you have been with them for 35 years. Sad...

I was trying to place an new customer order for the whole bundle of services from Telus. I am calling Canada from the UK and have now been sitting in a call centre queue for 16 minutes. The system just says we are dealing with a lot of calls. No idea of where I am in the queue or how long I will have to wait. In typing this it has now been over 20 minutes. I cannot believe the poor level of service and now getting second thoughts unless I get some feedback from them then I will place my order elsewhere.

I've been with a previous service provider for years. I switched for the TV deal. In the first six months with Telus we fried 2 PVR's and 1 modem. Every time required me to be at home to get them to replace it. I also have documented 7 call in's and 3 chat logs with them. They wasted hours of my time troubleshooting equipment. The software in their new PVR is crap - gets stuck/hung up switching between Netflix and regular content, etc. When I do get customer service on the phone it's only after being on hold 20-40 minutes. I've tried calling at 8 AM on a Tuesday, 2 PM on a Wednesday, 6:30 PM on a Friday. It really doesn't matter. I had 11 guests over and we even missed the first quarter of the Grey Cup for their horrible troubleshooting rigamarole.

Dec 15, 2017 submitted iPhone 8 Plus for a repair. Apple Care receives phone - with no instructions and Apple returns phone with no repair performed at the beginning of Jan 2018. The phone does not work and the local Telus store re-sends the iPhone 8 Plus back to Apple. We try to contact the store several times and the reply is - I've contacted my Apple rep and she is trying to solve the issue. Feb. 23, 2018 - I call the store again and the Telus mobility rep states - she just emailed Apple the day before. She has neglected to call back earlier in the week as she promised and return another call.

I have complained on many occasions that Telus usage counting often shows higher usage than my actual usage. Also speeds rarely come close to what they advertise when I download something. When I complain they offer more expensive upgrades. If they provided what they promised no upgrade would be required.

Telus suspended my service when I went to Cuba on the basis of "suspicious roaming", sent me a text saying to call this number to reconnect and verify it was me. Of course I couldn't phone on my phone because they disconnected me. Had to borrow someone elses phone to call them and was told by a rude, not very helpful woman that I needed to supply two pieces of government ID via fax if my account was to be reconnected. I explained that I was in Cuba with limited internet service and no access to a fax machine, she was very unsympathetic to my situation, being without service in a foreign country, unable to contact any of my family or make arrangements for being picked up at the airport or anything.

One year ago I switched from Rogers wireless business to TELUS wireless business and that was the biggest mistake ever. I ordered 3 iPhones and it took them 10 days before I call and the customer representative confirmed that it was shipped already and I should be receiving them Friday the latest. I didn't receive anything till Monday so I called on Monday (which makes is 2 weeks since ordered the iPhones) and the rep told me that it's unavailable that's why nothing is shipping!!! I asked her why the previous rep told me that it was shipped and she replied by that it was misinformation!!!

Furious with Telus. They weaned me from my previous cell phone provider with a free Samung 8 and verified several times I would pay the same as my previous plan incl taxes. Received a bill for twice that amount and when complained they reviewed the taped conversation with the sales associate. They acknowledged he had made a mistake and should not have offered me such a cheap price but refuse to honour the agreement. Now have to send phone back, try and get old plan back, and change all my information back to old phone which had been wiped! Also out another $25 for the new cell case I had to buy. Disgusting customer service!!!

5 years with Telus. I was on a fixed plan for the last year, this last bill was almost double. I called them, only to waste my time, they are trying to tell me my promotions are over. I have the emails confirming my deal with them and they say they don't do those deals anymore? This makes no sense? Telus has lost yet another customer due to stupidity! Called Shaw today, will be changing services.

Signed a 3 yr contract with fixed price, every few months my service price increased slightly till it doubled! This is always the case with Telus. Cancelled my services, 4 hours on the phone, they sent me a bill of arrears $449! This is to return the modem and equipment they installed. Another phone call, 7 hours long and me telling Telus the process, they send me out the boxes to ship the electronic goods in at a post office. Post office tells me to keep the receipt as Telus frequently denies receiving the goods and wants to charge the customer the $449 or destroy the customer's credit score! It’s a corrupt organization that requires government to look into the over pricing, price creep breach if contracts and false charges destroying people’s ability to establish credit financing.

Prepaid and added credit card for automatic top up. I am a senior and on pay as you go. I bought a new cell phone from Walmart. They could not get through to Telus after a 1 hour wait. I said I would try from home. After an hour of waiting I got through to an overseas operator which I could not understand what she was saying. I asked if she could switch to English. I was able to gather that she said she was talking in English. I was unable to talk with her and discontinued the call. I have tried different ways to get service on my new phone which I was told was a simple matter of changing sim cards. I am looking for another provider that does pay as you go. I will be cancelling Telus. I will probably be out the $20.00 of prepayment and the $125 I paid for the new phone. I not likely will be able to cancel the $10 per month of automatic withdrawal but I can live with that, small price to pay to learn not to deal with Telus.

Do not use this company for home services. I have been a customer for over 5 years. I have never been so upset by a customer experience. I have had to spend over 8 hours on hold/on the phone trying to get a simple thing accomplished. I have been trying to move my services since Dec 26th. I have had nothing but problems and dealt with extremely unprofessional staff. They do not call back when they say they will. They do not care and do not take responsibility. On Dec 26 I arrange to have services end at one address and start at another only to be told it couldn't be completed and that a linesman would have to come in a few days. The tech did not cancel the cancellation request at our previous address and they could not fix it. We were without services for 3 days. I was told by a loyalty team member that he would take this over and get us hooked up ASAP. He said he would call me back. He never did.

I have had several occasions to have to speak with Telus. Without exception, the wait is around 30 or more minutes for an operator to come on the line. A most annoying recording comes on intermittently while you are waiting saying that THEY UNDERSTAND OUR TIME IS VALUABLE. What in blazes name do they mean by that?

I called Telus customer service about 11 am Mountain Time on December 27, 2017. After one hour and 5 minutes I am still on hold. What is going on? You would think a supervisor would take some calls to cut wait time... 2 minutes should be the maximum wait time for a call centre. Telus should reimburse customers $1 for every minute beyond that.

In the process of upgrading my phone at the Telus store in the Willowbrook Mall in Langley, B.C., I created a very complicated problem that I had caused for myself. I went into the Telus store very worried that I had painted myself into an uncomfortable corner. The rep I approached was Neena, who greeted me with a big smile and a calm voice. After my disjointed explanation of what I had done Neena put her thinking cap on and in time was able to get everything sorted out. Without Neena's expert help I would be a very sad fellow. Neena was stellar in her efforts to help me get the phone I wanted at the time I needed it. I can't say enough how professional Neena was in providing me with the very best customer service I have ever had. She is my hero!!

Apparently I am not the only one. I had the ISP changed from Telus to Shaw. Shaw sent in the cancellation notice for Dec 15th. On December 14th at 5 pm, our service was cut - no more debit-credit card transactions, no PO system, no music... etc. I was only made aware of the situation at 8 pm in which I promptly phone support. I was told that it was after hours for that team that I needed. We only resumed internet access next day when Shaw completed the setup. I had phoned Telus at 8 am (earliest time that they were available) to see if they could restore for the next few hours. They said they had reinstalled the account but it did not work. Furthermore, Telus blamed Shaw of course but after speaking to several Shaw reps, there was no record of Shaw requesting disconnect on the 14th. I no longer trust Telus so if you switch, issue the cancellation yourself (don't let the new ISP do it) and give yourself a few days' leeway.

Cancelled a service that never worked in the first place, then received a bill in the mail (3 months after I canceled) saying owed $300 in monthly charges. When I called, the Telus agent was very rude, wouldn’t listen, constantly cut me off in the middle of my explanation, said there was nothing he could do and when I said I wasn’t going to pay for a service I cancelled and didn’t ever work in the first place he said ok then, "I’m sending your information to a collection agency". And now I’m out $300+ for an extremely unpleasant experience with Telus, a service I canceled and that never worked in the first place. I am extremely unimpressed by Telus and will be telling everyone NOT to use them as a provider for anything.

So I order Fiber Optic internet service. The service is great and I can't complain too much about it, but what I can complain about is the absolute disarray the support staff are in at the call centers. I ordered the Fiber Optic internet a month ago and only a week later, I called to upgrade to their Business internet. They couldn't book a date for me until December 13 (three weeks later) and I was very patient for my service to be upgraded even though we needed it sooner than later. So, the 13th shows up and Telus is nowhere to be seen or heard from. I call Telus to find out what time they planned on coming. I reach the business department to only find out that nothing has been done. Nobody was able to find if or when someone was going to show up. I waited around the entire day for them and on top of that, I went through call transfer after call transfer and still nobody could figure out what was going on with my planned service upgrade.

I've been with Telus for 15 to 20 years. They have fair treatment of customer and they never gouged. They even notified me if extraordinary usage. Customer service even if located offshore would take extra time to help with any problems and further asks if there is anything else I needed. As I frequent other countries they have plans that fit and always have consistent service either at their outlets or via calling. Excellent service.

We have been with Telus for 6+ years, cell phones, internet and cable. We renewed our cell contract after talking to an agent about getting $100 off for us to renew. We paid for our new cell phones and upgraded our cell plan! We had to call again about the $100 off and they didn't put a note on the file, even though we had asked if she did, the new agent just said that there isn't a note on the file and he was rude! How about just give us the $100 off since we signed up for two more years for two cell phone plans and paid hundreds of dollars for our new phones and upgraded our cell plans to pay more monthly! Like seriously! They are a joke! Switching phone companies as soon as we can!!!

Telus periodically sends me promotional mail (physical letters) to my home address. I did not subscribe or gave any permission to send me any garbage. I called twice their customer service, but they said they can't remove me from the mailing list because I don't have an account with them. Am I supposed to open an account now to make them stop? Where is the sense in this? Very annoying! Waste of time. Until they remove my information from their system and stop sending me crap, I'll make sure to spread the bad word about the company around, and you know, mouth to mouth is the best kind of advertisement. (It might seem that the issue is not that important, but I'm positive that if you don't speak up against this kind of treatment, these kind of practices will persist).

I started getting calls from a collections agency claiming I owe Telus about $200 of unpaid bills from 2 YEARS AGO??? Now I called Telus to clarify the issue, and they're now sending me all my previous bills 2 years after I left. Why do this now and not before? They have my contact info and email so why not remind me if I did ever have an outstanding bill? This company will continuously add hidden fees and charges to every month’s bill and you'd have to call them to ask them where all these charges are coming from. Every penny counts, imagine just trying to rip off clueless customers. Let's say $5.00 every month on their bill and multiply that by 10,000 customer and that's an extra 50,000 of unexpected hidden fees they're not being honest about to their LOYAL CUSTOMERS. Never ever going back to this company again, so dishonest.

Called to try to get a better deal on my plan as my bill is over 300$ every month! Spoke my concerns with an agent then was put on hold for over 30 min just to be told I have 2 options and both options were to have my bill at a higher price with a little bit more Data. They obviously do not care about their loyal customers, nor to compete with the competitor's price!

Tried to order the Mayweather PPV on a satellite dish with Telus as provider on an account me and my brother share. Long story short, was on phone for 1 hour 40 minutes, could not get the PPV at all. Told the Telus agent (from Guatemala - really?) that he better make sure it doesn't show up on the bill. He says "No problem... For sure you will not be billed. Don't worry." Of course it showed up on the bill. So calling them Nov 3/2017 to ask them to credit... Of course you have to navigate thru the usual BS before you can access an agent... Estimated wait time of over an hour it says. Really? What kinda joke is that? So here it is now at 1 hour 20 minutes and nothing... Just the music.

I have been making numerous (6) calls to try and speak with a Telus service representative to only be kept on hold for over one hour. On one occasion we were kept on hold for almost 2 hours waiting to speak to a service representative. A representative told us that Telus needs to hire more staff. It is inconceivable that customers must endure long deals when trying to resolve technical or billing issues. Their automated service is inconsistent and did not offer a callback option. We are fed up with Telus and can't believe that a company like Telus can get away with such poor service.

Went into the Telus store in Kildonan place in Winnipeg Manitoba and set up a business plan. I was told I would be able to get the Essential Phone for free and they would update my account the next day without worry, but unfortunately now they have retracted that decision. Now they are telling me to pay 200 dollars for the device or cancel the plan and number that I have already set up and am using. It is very frustrating knowing everyone that has been involved and no one will own up to their mistake.

I can't believe a big company like Telus could be so disorganized. I arranged installation of phone and internet at my office with a Telus Sales person. The work was scheduled for 27 Sept. It was a no show. When I called Telus, they couldn't find my file. So it was re-scheduled for 4 Oct. It was a no show again. But a Telus employee called in late afternoon of that date that they want to reschedule for some time in the next week. By this time I was totally fed up and asked them to cancel the whole thing.

Our landline was disturbed by a Telus technician at one of our neighbours' houses. The next neighbour and us ended up with lines crossed. We got their calls and they got ours for 4 days. Telus was called by the one neighbour and their lines were repaired. The technician disabled our lines and told us we had to make a separate service complaint. Now we have no service and you would not believe the unhelpful Telus people. The waits on the telephone from another location are hours long. We got through and were told we would be without service for days until another tech could be sent out. I asked about a service refund and was told I would have to line up in a new phone call to a different department. We will NOT be wanting any further dealings with a bunch of uncaring and incompetent persons at Telus.

I switched from Rogers to Telus a few years back and now I find myself switching back to Rogers. Telus started off great when I was a student and they offered affordable deals. As a student I found myself keeping a close eye on my data usage and payment dates because I was afraid of going over my data and overall missing my payments.

I have attempted to call this company on a few occasions in a few different ways. 1866 number I was on hold for over an hour with no answer. Even though the voice prompt said 5-10 minute wait times (I have screenshots of this). I attempted with the call back feature on the app 3 weeks ago, still no call back. I have dialed *611 and waited over 2 hours on hold. This is the worst company for customer service and reception I have ever encountered. Ridiculous company. Disgusted.

I've been with Telus for 3 and a half years now and this is the worst mobility in Canada. I have been getting extra chargers for things I did not use or do. I went to their branch at Square One - Mississauga and all the sales associate told me is that "He can't help me". I called their customer service and all that they said is that, "You have extra charges." I checked every phone number that was listed for extra charges. Some were numbers I did not have saved on my phone and some were just extra charges for things the sales associate assumed were "late charges". My plan is $45 calls and texting BUT NO DATA.

My spouse and I have been longterm Telus customers and we spend over $200 monthly in additional movie charges & UFC events. We have been loyal customers paying top dollar even though we know your competitors offer a significant cheaper rate. The past year as you can see on our customer file has been riddled with service interruption complaints due to faulty modems or service issues on your behalf. The last time we struggled to get a technician in to fix our service only to have him stand us up and do a no show and no phone call for our appointment after we sacrificed our hard earned work wages to make the appt happen.

Telus unknowingly charged me $35.00 for unlocking my phone. However they never notified me until I went to apply for a mortgage, a year later. They charged me interest on this $35 over the year and sent it to a collection agency. I asked for a copy of this statement that they supposedly sent out and they were unable to do this. Be warned when you close an account for these hidden additional fees. The 'customer service' person (Amanda) was nice, but incompetent and be prepared to wait over an hour to get help. Avoid the expense and headache, stay away from Telus.

Everything works like it should. Pricing could be better on the data being supplied and on the phones, but other than that it is fine.

I have a PBR, and 4 other boxes, also I have the Internet with them. My problem, the picture and the sound shutters in the tvs (3 of them. The only one it works not perfect but better is the one directly from the PBR. They send already 3 technicians and still I have the very same problem, I told them I'm pretty sure are the boxes problems (outdated. Once again I call today and I have an appointment for this coming Monday. I just don't know what else to do. This is in Red Deer, Alberta Canada.

I was paying a extremely high rate for my service and decided to switch to another company that would offer me more data with all the unlimited text and call perks I already had with Telus. This company was willing to offer me 8GB of data a month for my boyfriend and I each, whereas with Telus I was only getting 2.5GB for us both to share. The plan I have switched to is also $30 cheaper a month and their LTE network works better. Still, I have been a longtime Telus customer so I decided to see if they would offer me a better deal. Instead, they offered me fewer minutes (to reduce the cost they said) and only and extra GB for our plan for an extra $10. Let me see 16GB with unlimited everything for $120 a month or 3.5GB and limited talk for $150 a month. Really Telus, really.

I made the mistake of going with TELUS. The bill is astronomical!! Besides the fact of being different from what I was told. They put me on contract when I was told it was month-to-month! AND THERE IS A HUGE LINE ON THE PHONE WHENEVER I CALL THEM TO DISCUSS THIS OR ANY MATTER!!! 45 MIN!!! Who on earth would provide such ** support!!!

Trying to change my home service. Cost is almost $300.00 per month, I would like to talk to customer service. On hold for 4 hours and counting. I wish there was another internet provider in Canada. I would disconnect my service.

Over the past couple of weeks I have been tending to Telus issues for my elderly father. These are issues which cannot be handled through a chat line or FAQs on the website. On August 20th, I waited 28 minutes and 56 seconds. On August 28 it was half an hour. On August 29th, it was one hour and minutes. All of this to solve a problem that was of Telus' making, not mine. This is absolutely unacceptable. The message with the hold music said that my time was valuable. Obviously not. My family will definitely be looking for another company which treats its paying customers with respect.

I am an existing Telus customer. I routinely receive and pay my phone bills. Apparently, this does not obligate this company to simply answer the phone when I call them. This is a TELECOMMUNICATIONS company that can't pick up the phone. I tried three times and ended up waiting almost a hour, simply to be told that the phone I wished to activate wasn't able to be activated. Is this any way to treat your "valued" customers? They like to brag that they are the "best" cell phone company out there. That is absolute **!!! I'm going to get rid of my cell phones and go live in a cave so I don't have to deal with them!!!

Telus customer service is atrocious and they no longer care about their clients. I was a client of 10 years. My contract expired and I was offered a terrible plan where I paid an extra $15 a month for less of the service and data I was previously receiving. No one made any attempt to continue my current plan or at least offer me a fair contract. I left and moved to another company. I had an owing balance for the month they charged me (even though I wasn't using services and everything had been disconnected).

Shocking. Just called Telus as some of US are waiting, e.g. 45 min, 1 hr & a 1/2 to report problems or to move services to a new address. So today We are calling as "New" Customers and getting instant service. Once We are Customers, as noted above, the service takes hours of Our time and one Person still is not able to get Their services moved to Their new address... 1st mtg. They arranged canceled via a message left with no explanation and 2 1/2 weeks later and They still can't get an appointment to have Their phone connected at Their new home.

This all started months ago when I first signed up with Cricket Office in N Himes Street Tampa office: 813-348-9333, They informed me that I had 30 days to add the refer person to my account. Then I called support. They told me that I had to download the application, My Cricket, then My Cricket Rewards, which I did EVERYTHING your support department asked me to do. In the meantime, the person who referred me did get his 25.00 credit but I never did. Then I was told to wait the full 60- or 90 day which I did. Again I called customer support and finally after months of waiting now I was informed that no I will not get the credit because I was supposed to sign up BEFORE the line was active.

49" LG 4K Smart TV, MSRP: $1099,Model: LG49UJ6300 with 2 year contracts. Other store sells it for 857.99. The difference is 241.01. What is it for? Is it used to pay for interest when Telus buy a TV for you? Every month, Telus will get the money from your monthly service to pay off the TV in 2 years such as 45.7916 for each month (you do calculation for 1099/ 24 = 45.7916).

3 weeks ago had a sales call by a slick Telus rep. He convinced me that their service will save me a lot of money for phone, internet and tv, with the promotion for their new fibre optic system. From then on everything possible went wrong. My appointment was for Sunday after Canada day at 900 am. I got a call that morning at 730 am from the tech asking if he could come sooner, I disagreed and he reset the appointment after waking me up. They didn't have another appointment for several days so I agreed upon that date. Next appointment date the tech that arrived did not know what he was to all to install even though multiple emails to me said it was all part of the service call. Then another tech arrived and did not know either. The 1st tech spent approx. 8 hours hooking everything up and found only the internet worked so he had to switch everything back to Shaw, since the Telus services did not work properly.

This company must have the absolute WORST customer service I have ever seen. 2 hrs of being switch to different departments because NO one wanted to do their job. Thank god for Tevron, as he at least tried to help. His supervisor, Miryam absolutely disgraceful, promises to call back... still waiting. WAKE UP TELUS!

I have canceled my TV/internet service in May of 2017. There is a credit balance on my account of over $80. Telus chat representative said that I will not get my money back for 3 billing cycles!!! What is Telus doing with my money (and, undoubtedly, many other people's money)? Will I get it back with interest (I highly doubt that!)? Waiting 3 months to get my money back is ridiculous; they had no problem taking my money throughout the years I have been a customer. I can attest that Telus' treatment of customers is the worst I'd encountered among telecom companies.

Telus emailed me an offer as a loyal customer for an internet upgrade and a prepaid $200 Visa card. When I called to redeem they advised this was for new customers only. This is despite the fact the I emailed the manager the offer that specifically indicates this is "amazing deal for loyal customers" and "as a thanks for your continued loyalty".

Scammers. I bought the Google Pixel XL, and pay for the warranty. My phone is only a couple of months old and it is "physically damaged" although I have done nothing to it. I sent it away and they want to charge me all kinds of money to fix it (it won't charge anymore), and I refuse to pay it as I still owe $700 on it, and I pay for a warranty. Seriously, they are the biggest scammers. I am so irritated.

Where does the buck stop in this company? Nowhere. There is NO top gun. No singular entity to whom you can plead a case. I must say their billings overdue people are nothing but pleasant, so I'm not going to lose my cool with them. After all she reversed a $5 late fee for me. Thanks. Doesn't resolve the fact that I went in to renew my contract either the day it expired or the day after, only to be told I had to pay my entire phone bill off before they would even be able to offer me any type of contractual deal. Huh? I'm here, I'm not going anywhere, l want to renew with you, why can't I carry the balance forward? "No can do," sweet faced, pleasant store person says, "I can't change company policy."

I have 3 accounts with Telus and have to re-negotiate pricing every 2-3 months even when the Loyalty department assures me everything is set for 12 months. Every time I have to call in to respond to an inflated invoice I have to hold for at least 45 minutes and often longer just to get to the first rep. While I usually do get the appropriate financial agreement, I have to waste significant time on the phone waiting for a CSR. I can only believe that the lengthy hold time is due to the large number of unsatisfied customers and/or insufficient number of staff to respond to callers complaints. Come on Telus surely you can do better! At this point in time I cannot recommend Telus as a media or cellular supplier.

Your internet is THE WORSE EXPERIENCE I've EVER dealt with in my life. I'll be standing BESDIE your modem and lose WiFi, not to mention we're paying $100 a month for a VERY BELOW average experience. When I'm not buffering for ages on basic Netflix or Youtube videos. My ping hits over 500 on video games I play. Customer service treats you like you're a joke, cause they're well aware if you try and leave them they're gonna charge you out your **. So ya, Telus can go straight to hell. WORSE EXPERIENCE OF MY LIFE, Shaw is the only decent service here in Edmonton and probably Canada Wide. Why don't we let Sprint and Verizon in? And let them kill this ancient useless phone company that has drained Canada for too many decades. I WILL NEVER spend a single penny EVER again on this company, even if its the last resort available. Not worth the dirt they sit on.

Very bad service from Telus. Never recommend anyone to chose Telus. I had changed my mobile service from Telus to Bell and call Telus to let me know my any outstanding payments so I can pay. Their representative told me certain amount I did paid that in time and I moved to different province same month. After 3 months when I applied my home loan I was denied because they said I have $49. something to pay to Telus. And I when I called Telus they told me that "we have mailed you the last bill" which is strange because I never use to get bill in my mail in past 2 years and they never emailed me stating that I have some pending amount. I strongly suggest everyone to stay away from Telus. It's a ** company.

Having to wait 4-6 weeks for a refund cheque seems excessive to me. I understand about billing cycles and termination of services (I'm an accountant) but having to cover the full amount of the final bill while waiting for the credit and the refund is not fair. Highly unlikely I will ever use Telus again for any provided service.

They keep you on hold for hours until you give up. UNLESS you are signing up for service. Then they answer right away. They overcharge. The left hand never knows what the right hand is doing. The worst company I have ever dealt with ever. It's insulting.

I had ended my services with Telus because I have been dissatisfied with their customer service for a while. I switched to Virgin Mobile. A few months later, I paid Telus $186.00 in error. As soon as I noticed, I called them right away and let them know what happened. They took my information and promised that money would be back in my account in 2 weeks. Well, 3 weeks passed and I still didn't see that money back in my account. I called again and they said they are having issues with their payment services and that there was a backup. They again promised me I would see that money in 10 business days. They also gave me the option to call my bank and get them to reverse the payment. I called my bank and they said it would be easier for me to wait the 10 business days with Telus because it had already been too late for them to reverse the payment. So I called Telus back and told them I would wait the 10 days.

I waited on the customer support for 2 hours, and I am not exaggerating. After 2 hours passed, the guy told me since the account was owned by my father, and he was not home (BECAUSE HE COULDN'T WAIT ON THE PHONE AND HAD TO WORK), I could not add more channels to my ** t.v. ALL I WANTED WAS TO WATCH ** SOCCER IN THE MORNINGS!!!

Telus is a 3rd-world mobile phone network. I just spent 2 and a half years living in a third-world country so I'm speaking from experience! However, their prices definitely aren't third-world. They happily charge a premium for their third-world network.

SO I cancelled my Telus account because they promised me a laptop to sign up- then when I followed up a year later they said it never happened and refused to give me a laptop. BUT THE REAL CRIME is that after I cancelled I brought my equipment to Canada post and sent it all back. They lost this equipment in their Warehouse and then asked me to pay for it. I said "No Way! I sent that stuff back already" - so they said they would look again. I did not hear back from them and moved out of that rental a month or two later...

Horrible service. I've been lied to. They promised me that they will pay off my 1200 dollar phone bill, offered me a contract and denied me being on that contract even though I have the ** confirmation email. ** you Telus. Going to Koodo. Bye.

Telus talked me into a three year plan on tv telephone and internet. I always paid my bill and then I had to move and where I moved to Telus had no service but this did not matter to them. I tried talking with them and they just sent me to collections for 4700 dollars. I told them that there was no way I was paying that so they reported every month for three years delinquency on my account so it say I been delinquent 39 times on my rating. I WARN YOU RIGHT NOW TO BOYCOTT THESE ** AND TO CLOSE OUT ANY ACCOUNTS YOU HAVE WITH THESE LOWLIFES!

I canceled my phone in early January as I was laid off from work. I accepted the charge for the remainder of my phone as well. I was told my phone would be shut off and I would see my final bill sometime later. About 10 days later my phone lost service which indicated to me it had been shut off. In late February I suddenly received a normal bill, I thought maybe this was just the pro-rated rate from January. While traveling in early March, my phone suddenly regained services. I called Telus again and according to them my phone never lost service and I never canceled. I had to ask repeatedly to speak with a manager.

The company is ridiculous! Never in the last 10 times that I've contacted them have I waited less than 20 minutes to speak to someone! And to be honest, if the average wait was 20 min I'd be way less irate than I am. On multiple occasions I've waited for up to an hour and had to hang up. This morning, by both phone and IM is no different. Yesterday waited an hour and eventually hung up. My next call will be to cancel ALL my services with Telus... and that will be an call I will wait hours to complete, because I'm totally sick of the terrible, pathetic service that Telus continues to provide me.

Since I signed up with Telus and I have been getting overcharged bills. None of my bills were right. I had to make a call and wait online and go through hassle so I can fix their mistake. The last thing was they charged me 15 dollars for a call outside my province, although I got 100 minutes Canada wide. When I called them they denied that I have free canada wide in my $70 plan. Stupid company and I seriously advise that no one become a customer.

I was with Telus for almost 8 years. Had no problems. Switched to Bell for awhile because my contract was up and Bell had a 50 month plan that was over. I chose to go back to Telus because they always had good service but now in the last few months I don't get my bills. They can't explain to me where my 100 dollars went and why I have a balance. Blame me for not paying when I don't get it when I get all my other stuff. They have the right address and get tongue tied when I keep reading my online billing to them because they know they're wrong. I get other people email. I get called a man named David when I'm a female named Shawna proving yet again I'm being blamed for their mess up service. Used to be 5 star. Now I would never recommend this company.

Their call center service personnel was helpful and often solved connection problems overnight while I was still a customer, but then I cancelled my pure internet subscription last November, and they were to send me a free box to return my router. The box never came, so I called them to confirm that they had my correct address (although that should be redundant, because they installed the router at my place) and ordered another box 3 weeks later. That box also never came. So I bought my own box (following their guidelines) and sent them the router. I confirmed on the phone with their service that they received it on the 3rd of January. Then, on my bill on the 25th of January I was fined 150$ penalty, so I called them. They apologized and said that this will be corrected on my next bill and that I don't have to worry.

I ended my home services with Telus in August of 2016 after a thoroughly dissatisfying 2 years of incompetent service, right from set up where they failed to transfer my home phone to my new address for 6 weeks. On cancelling, they asked me to return my equipment and I did so. Now, in spite of repeated communications insisting I returned it immediately, they've decided to charge me for it as 'unreturned' and no agent has the authority to issue me a refund. Totally disgusted at the amount of time and effort it is taking to get my money refunded. It's turned into a 'my word against yours' situation. AVOID USING TELUS! Go with Shaw or Bell I beg you. The time and effort to sort out disputes will eat up your life.

Was with Telus for years and Years; I never complained about the billing until I tried to upgrade my services and then I found out how bad no I mean Horrible Telus really was. It took not 1 but 5 different Technicians, oh wait I had 1 Tech be a No Show while I took the time off work to wait for them. I had called 3 times to find out and no one could be of any help so finally canceled my services and now 3 months after the fact I get a letter stating that I owe them money.... because of unreturned equip which I had actually returned more than what they had requested on their Letter. Now they are telling me I have to find my Tracking Number from 3 months ago to prove that I had sent it. It is unbelievable and unnerving that this company will do everything in their power to get their greedy hand onto anyone money. I will NEVER EVER GO BACK TO TELUS!!! They will screw you left, right and center.

I order home internet, I have to wait 6 days. My window was 8 to 9 am. Well it's 12:30 and no tech or word on him. I am trying to cancel a service I don't have but have an account for and they won't let me. Do not join Telus.

I bought a router on the go 2 months ago. I paid 425 dollars for one month because it doesn't work anymore. I didn't received any invoices by email or by mail. How come I get 100 dollars for data when the router didn't work, mystery. Tried to reach the customer service by email. No answers. By the phone after 1 hour and 30 minutes still waiting. I'm going to cancel my home and mobility service with pleasure when I will be able to talk with someone from Telus after maybe few hours waiting.

They are pathetic. Gouge, gouge, gouge, you can't complain about their service... because there is none... We need more choices. These people monopolize the system. To charge us astronomical prices. Corporate greed.

Telus had salesmen in the mall. He stopped me to show the new fiber service. My first question was "Do you have fiber where I live?" He replied, "Yes" after he looked on his iPad. My next question was about the up and download speeds. He assured me that the speeds would be higher than my current provider because of the fiber. At that point I declined and was about to walk away when he said "Why don't you try this for thirty days. We won't charge you anything to try it out." So with that in mind I thought why not and signed. What a huge mistake that was! A few days later an installer shows up at my place. First thing he says is "You have no fiber." I said, "Well I should just cancel" but the installer replied, "Why not try for thirty days. The trial cost nothing and you'll be far happier with this new service. Even though there is no fiber just copper." Like a fool I said ok. My mistake, they had me right then.

I have been out of all my three services which is internet, TV, and home phone. And when I called Telus regarding the issues all they have done is switched me from person to person. Then they said some will be there to fix the issues tomorrow morning between 8 and 9 and no one showed up. And when I called them again and then they said they can't send someone for another two days which makes it a total of 5 days without any services. Then I finally asked them to transfer me to their manager and then manager even said the same thing and I asked them "would you take this if you were out of all three services" and she said yes which was ridiculous and very rude from a manager. Instead of helping me she was very rude and loud. Then finally she said she will try her best to send someone asap and get back to me but she never called me back or send anyone to fix the problem.

I dropped my phone off for repairs for a persistent phone (a Galaxy Samsung Edge 7) freezing issue. The exterior of the phone was in perfect condition when I dropped it off. When I went to pick it up at the Telus Chinook store (in Calgary) after being notified it had been repaired, the store manager told me there was a printed note from the Telus repair group stating there was a scratch down the length of the screen. I told the manager there were no scratches when I dropped it off and they certainly didn't make me sign anything to that effect either, so the scratch had to have happened while Telus was repairing it. The manager said "I don't know what you want me to do." She was barely civil to me and insinuated that I was lying about the scratch. She told me that I probably scratched it and didn't notice.

Just switched from one provider to Telus... Wow, what a ride. Be very cautious and make sure all of your systems are connected and functioning or it will cost $$$ after they have left your home. This, in my case, included TV, Phone, Internet/wireless, etc. Just an FYI.

Telus Mobility reported me to the credit bureau for having a late payment in Jan 2014. When I phoned them to inquire as to the details like the amount they reported was late and how late it was, Luba from Montreal was extremely evasive, kept telling me she didn't have the info, but she did when I wouldn't give up. She kept changing the figures and dates and was very rude. I asked her several times to please be polite because this was important for me to figure out.

Ordered a basic phone from Telus for my parents (the only model they have available). It came two weeks later DOA. Tried to order a replacement, but was sent to the nearest store, which obviously didn't have this model in stock. Store rep confirmed DOA and ordered a replacement. Two weeks later still no phone. Trying to reach Telus over phones takes hours (literally). Sometimes after 30 minutes it just disconnects. Trying to use chat instead, but chat rep is not from webstore. So brace yourself if anything goes wrong with the phone or plan. Unbelievable.

I have a cooperate account with Telus. There is never anyone to talk to when you call the help line, I often waited at least 45 minutes then they transfer me to some one else, their online options for help posted number that are out of date. My advice is stay away from Telus, and really watch your bills if you are stuck with them.

We have had several failures in the last year, lost connection for our TV and wifi connection last month for 3 days. A little frustrating when you are trying to watch a hockey game or work from home. Problem does not seem to be in the house but more in an old system in the community. Other communities have been upgraded. Would caution people signing with Telus until the system improves.

As of March 2015- our son could not afford Telus anymore after his wife left him & he switched over to Shaw Cable. He received a box as he had not been able to pay the bills & cleared his bill payments up until MARCH 2016. He returned his equipment in the box provided in March. They received the unit back - however they continued to bill him from March until June 2016! He said he did not use their service. He returned the box... his account was cancelled - he has not paid. We have had the CBV collections calling him. They couldn't explain why he owed them $444.10 - so we had to go back to Telus to find out why they continuously say he owes them money. As of October they will not budge on this amount saying he still had not cancelled his contract- but in fact he did & they closed his account finally in June or they would have continued to bill him!!!

They provide good cellular coverage with very few black-out areas. Customer service staff are usually helpful. Their International roaming package is totally useless - can't access the services it claims to provide. Telus is good about recognizing loyal customers and negotiating a good package to suit my needs.

This young woman not only helped me understand my billing, adjust it somewhat (although it was my error), and went on to help me understand how best to use my devices while travelling, simply by using my settings and checking an app she recommended I download. I was so impress, I'm a senior and she made it simple, understandable, and very easy to do. She even ran me through a few adjustments and how to do them for my next trip. She assisted me with so many questions because I felt comfortable asking her.

I have been with the three top Canadian carriers to date and this one is the best of any in my experience. Telus is easy to deal with. The customer service is superlative. The prices for Canada are comparable to other Canadian carriers which may be the highest in the world. If I have any problems and need to call Telus, the customer service people are always knowledgeable and friendly and fix any problem I might have no matter how trivial.

I went to my local mall today to cancel my Telus phone plan that costs me 70$ a month (78$ with tax). I've been with Telus for over 6 years now and their reaction reaffirmed my choice. I quote myself, "I would like to cancel my Telus plan." The gentleman replied, with absolutely no emotion, "ok, what is your number", and did not even ask my why I was canceling or anything. I guess I was a bit surprised at the lack of concern for a customer that has been with them this long. Nevertheless, I was super happy to head over to a rival company and pay 40$ per month for the EXACT same plan that Telus had given me at 70$. Note: Telus did give me a phone for next to nothing several years ago and I believe this is their justification for the higher cost. However, factoring in how long I had been with them I had paid my phone off quite a while ago so the extra cost no longer made sense financially. Good riddance.

This rep is stupid, incompetent, he shouldn't be sitting on his position right now because he has poor knowledge about their product. We are a cellphone manufacturer and we troubleshoot features on the phone. We don't have control to Text messages, calls and even voicemails. This incompetent reps has even the guts of asking for my manager because they can't sort things out! Hey you rep if I were you better resign, you are even arrogant and yet you don't know what you are doing! You are funny! Better yet to learn about more your product! Stupid!

Until this past few months, I have been a big fan of Telus as they have always (until recently) been fast to reply, had reasonable hold times and the staff have always been kind (though it is difficult to understand many of the accents - frustrating). I am now comparing the hold times and call transferring to the likes of Rogers. Yep, it's that bad. I gave up accepting the worst service ever from Rogers 14 years ago and now find myself comparing Telus to the other. Canada has THE HIGHEST cell phone plans in the world, so why do we have to accept the worst service in the world? What is the CRTC doing about it? NOTHING. How do we get this situation to improve?

What an experience I've been having with TELUS! I renewed my contract on a 2-year plan with the Google Pixel phone online on November 28th. Right after I placed the order I realized I had put it the wrong shipping address, gave *611 a call and the wait time was at least an hour so I opted for a call back instead. After an hour, I received the call back, I answered the phone and was on hold for ANOTHER 30MINS. Finally I got connected only to find out that I need to phone a different number or email "weborder@telus.com". Sent the email for my shipping address to get changed. 2 days later still no response so I checked the status of my order online and to my surprise it was already shipped! - I was supposed to get an email confirmation when my order ships but never did get such email.

Telus has the worst customer service I have ever seen. They put you on hold for an hour, pass you on to another joker with bad English, put you on hold for another hour, and drop your call before they resolve your issue. They cost me hundreds of dollars in extra fees, and the service was so bad that it was easier to put up with it. They had an amazing promotion that put me into new phones when my old ones worked just fine, after that, I had to buy them out because their service sucked so bad I simply couldn't take it.

We have had trouble with our telephone for 2 weeks. Called Telus to check out the problem. They sent out a repairman would diagnosed that we have not signal to our house but he was unable to get into a distribution box to trace it. He cancelled the trouble call and rearranged for another repairman to come in two day later. Three days later I called and asked where he was. They told me that the first repairman was not able to get into our house which was false as I stood by him as he was checking the signal and determined that there was no signal coming to our house. I explained this to them that I was not lying.

Telus pulled the dirtiest trick in the book. After over charging me on 'unlimited long distance' on my home phone, they were charging for area codes they did not cover, and my argument was that they could not call it "unlimited" then... as I assumed what the sales person was telling me to be true and that my bill would only be that amount per month, after I noticed the extra charges and enquired, that is when I found out. So they refused to take the charges off my bill, so I sought out help and found 'consumer affairs' in BC Canada.

My cell phone was charged with 1509.40, with international charges & I never did them. So I went to Telus. They removed a quarter of the charges, but I am being forced to pay the rest. This company says they value customers but they do not. They are not removing all the charges never made by me. For shame Telus. Sadly I do not trust them now.

I signed up for a two-year with Telus and I got a tv from them. A 40" Samsung. It arrived with a smashed screen. So I shipped it back. They wouldn't send me a replacement. I had a rep from Telus come to my house to set it up because I had no one to help. As soon as the Telus guy opened the box he said the screen's smashed, and return it immediately. So I shipped it back, and never got a replacement. One of the reps said to save my money and just buy one. I will not let this issue go, because I didn't do anything wrong and they treated me like garbage. This needs to be investigated. I'm not letting this be forgot about. They refused to replace it. I want something done about this.

In February of 2016 I was watching a news story investigation on how to get better deals from your cellphone companies. This included Rogers, Bell, and Telus. I come from Saskatoon so according to information provided Saskatchewan would get better deals due to the fact that we have Sasktel. My 3 year old contract was about to expire and I thought it was a good time to get a better deal. I was paying $65 a month and $35 a month for pay as you go for a second line. I believed that I could put them together. I called TELUS and asked them for 2 cellphones one of which is on a new line and the other would be my own cellphone. Based on my discussions and also being on the line for close to 2 hours they came back to me and stated that I could get 2 lines for $95 plus tax. This would include a number of features such as long distance and local calls.

So I have a 4GB of shared family data. Which by the way is $250+ per month in Newfoundland. We never go over. And I keep a strict law within our household there will be not unnecessary data used. So last night I get a text alert of data usage at 75%. That was ok we only have 6 days left for 1GB no problem. So I wake up the next morning and have received 2 additional text, 90% used and 100% used, and gone over... So I call Telus explain the situation. The phone with the extra charge associated with it had used 2.1 GB while everyone was sleeping within 2 hours after midnight when everyone was sleeping. Go figure...

In 2008 my son just turned 18 and was dating this girl in high school who was materialistic, her and her mother. His girlfriend wanted a new cell and wanted to get her mother a cell for xmas. I guess cause her mother couldn't get her own. So they dated about a year then she broke up with him and I made her take his name off cell. Had no idea about the mother's phone. Well the mother stopped paying the bill to Telus and wasn't till 2015 that my son found out he had this bill in his bureau 2800 dollars. So 6 years later (wtf) I went to the mother. She said she cancelled the phone blah blah blah. Said she has receipts to prove it. Well bill's now at 3400 and don't know what to do. 3400 is ridiculous. After 6 years of not knowing there was one. No calls, no letters. Can't say they couldn't find him cause he's been home whole time. Wtf.

Elaine ** in the Telus operator services is a mean inhuman person. I overheard her on a conversation with one of her staff degrading them while they were on a call with me! How rude and as a customer and as Telus as an employer should not have anyone on their employee list. She needs to be fired!

Internet Speed 25 promised, actual 4.83 download speed. Telephone number I lost my number. There is 45 minutes to 1 hour wait time. When agent comes they don't know where and who to contact for solving your problem.

My partner and I just moved out to Surrey and wanted to switch internet providers and set up Telus Internet. When we called the first time, we found out they had to submit a form to see if they could set it up in the building. We were told we would hear back in 3-5 days. A week went by and we heard nothing. We called again and found out no one submitted the form and we would have to wait another 1-2 days. That passed and we called tonight, spent 51 minutes on hold only to be told they couldn't figure out why we were calling or what the problem was. She gave us a number to call back another day. At this point, we were irate and told them we no longer wanted the service anymore. Called Shaw Cable right afterwards and within 7 minutes, set-up an appointment to have the internet hooked up tomorrow afternoon. Telus lost a customer tonight.

This should be illegal. Currently pay $60 a month for a plan. Wanted to upgrade since I'm month to month. Was told if I want to upgrade, I can't keep my plan, I have to pay $100 for the EXACT same plan in order to upgrade. How can this be legal?

After a long, LONG absence due to unsatisfactory service as a mobile customer, I selected Telus as my TV and Internet provider in August 2015. For the last 9 out of 11 months, I have had unauthorized charges on my account for either On Demand orders, movie rentals, TV channel changes, or billing issues: one month I was charged for 2 pick 8 combos and 1 pick 6 combo. At first, I was given the credits. A few months in, a customer service rep told me in exasperation that I would no longer be able to get credits for on demand orders. Suggested solution: set up a PIN. When that didn't work and unauthorized charges and package changes still kept showing up, the suggested solution was: block self-serve options. The only way to order a movie or make a channel change was to call in.

I have never seen this kind of customer service. They have owed me $200 since the beginning of January. They sent me my security deposit of $200 but it was EMPTY! I cashed the check in my bank but the money was deducted from my account because the check was INVALID? I called Telus SEVEN TIMES about this issue over a period of FIVE MONTHS and all I got from them was "our file say you have cashed the check."!? But I STILL do not have my $200 dollar deposit. DO NOT trust Telus because all they want is your money. Once they have it, good luck trying to get it back without getting a lawyer.

I recently purchased an LG4 phone from Telus, apparently one of the best on the market and so far so good. I am paying into a 3 year plan over $100.00 a month which includes payment on the phone plus the plan. However, I did not purchase insurance. I immediately went out and bought a protective casing for it, a protective/shatterproof screen for it and a sturdy holster. I modified my holster to loop around my belt, not just clip on. Even after all of this, I figured anything can happen. Having second thoughts, I went back to the Telus store to purchase insurance, and I had my phone with me (not a scratch on it).

I was having trouble with my cable freezing and pixelating, and I called to have Telus come out and see what needed to be fixed. The Optik boxes were over 5 years old so the technician told me he would have to change all of the boxes to new ones. One box was in my bedroom. He left me his card and told me he subcontracts for Telus, and to call him direct if there were any more problems.

I have been reading some of the complaints about TELUS on this site and am appalled! TELUS willy nilly threatens to ruin poor people's credit for their own aim. The BOTTOM LINE: TELUS is fashioning their website (SERVICES) in a way that makes it impossible to just SIMPLY deal with the issues and is stonewalling customers through idiotic installations or the purpose of warding off these complainants. TELUS is not providing a simple email (one must SIGN IN to whatever website) address to launch a simple complaint and will find out that is also impossible. It is virtually impossible to do anything the simple way. Their practices smack from the ** era and now the American Business Model; all that counts is the bottom line, people can go to hell!

I signed up with Telus tv/internet in 2013. Telus offered 3 Telus box. Telus box will be $15 a month and the other box will be free. Ok that's fine.Two years later, one box went kaput, so they send new me a new box - this was in 2015. So now comes 2016, I phone them to activate this box that was sent a year ago. The box activation didn't exactly went smooth. My other box in the family room somehow got deactivated. So I phone them and complained and told them to put the cable again in the family room. So they did put it back, so I asked them what would it takes to hook up this box that was sent to me a year ago. I was told they have to send the technician so they did. So the technician came May 18th, 2016.

We have had so much trouble with internet service since we signed up with Telus. I would be searching sites and a lot of "this page cannot be displayed" came up time and again. I was told that the problem was fixed only to encounter the same problem. This has gone on for months. I have spent a lot of time on the phone with representatives to fix the problem to no avail. Then I was told they would credit my account for the few days that I wasn't able to access internet. I haven't had access to my FULL internet since we has it. Yaaa. We are currently looking at another provider. It's just become too much. I work full time and use the internet for work. I don't have the time to wait around for your company to figure what is going on.

To mock your recent Telus Advertising pitch "We're listening to you" - I guess you mean "it comes to our left ear and leaves instantly via our right ear." Why your CEO earning millions of dollars, why your already rich shareholders, why YOU, Telus workforce who earn on average $75,000 a year work so hard, and so smart, in order to squeeze one more ** dollar out of already half-empty pockets of those at the financial - but certainly not ethical or moral - bottom of Canadian society, people like myself with +/- $7,500 a year income?

Telus has the worst customer service in the world. Endless telephone trees, automated answering, and long wait lines. Absolute the worst.

I had unimaginable horror experience with TELUS. After making payments, occasionally, my payments would not show on my bills. In the wake of too many stressful calls, I cancelled all my accounts with TELUS and stayed away from TELUS at all cost. This questionable account came to my attention was from CBV's calls. It was a demand to speak to someone else with a different address first. Then was told the user is my son and the account was under my name. I asked for TELUS file for verification, and haven't been presented with such proofs.

I have an account with Telus for both TV and internet. I signed up for a promotion they had at the time for a free TV with a 2 year contract. I was offered a better price and package at Shaw and when I called Telus to find out the balance on my account, I was told $150 was the full amount to be paid if I was to cancel. I called twice to confirm this was the entire amount owed and both reps along with the cancellation tech confirmed this, so I went ahead and took the offer with shaw and set up my appointments. I then called back Telus to cancel the account and was given the incorrect information by 2 customer service reps and 1 cancellation tech. While in the process of cancelling, the tech then told me the 'NEW" amount is $375. I was very upset at this point and said that is not right because I was previously told by 3 Telus employees that my bill would be $150 for the entire cancellation.

I have been a Telus home customer with Optik TV for 5 years and have held a home line with Telus for over 15 years. I am also a 15 year Telus mobility customer. I have absolutely had it with their customer service in particular their Technical support and internet and email quality. I have called in so many times over the course of the last 2 years and I have received nothing but distancing conversations about how they do not support various connections. At no time does Telus take an approach to assist clients in troubleshooting their server issues.

The TELUS webmail server was hacked and my email account and contacts stolen. Subsequent spamming/spoofing has been taking place (since November 2015), using that email account. Over the course of 3 months I have made 4 calls to TELUS support to have this resolved. I have had to repeat the same story 5 times. I was asked the same questions, requested to follow the same procedures, changed my password, had technicians check my laptop, and was told, each time, it was now impossible for it to happen again. As it continued to happen, against impossibility, I was finally told the only recourse was to delete my old email account (13 years) completely (including having TELUS delete it from their servers). The fallout from having done so has been a logistical nightmare, as you can imagine.

I am extremely disappointment with Telus Communications and their Collections Department through Telus Communications. I had contacted Telus back in October 9, 2015 as they had sent me an email. For some reason the communication between them and I fell through the cracks from when I gave them my new mailing address and cancelled my internet service. I finally rectified the situation, so I thought and expressed that I couldn't pay $565.44 all at once since I cancelled my 3 year contract earlier. I made payment arrangements with Telus Communications and I committed to paying per month, on time as directed and was still sent to their collection agency through Telus Communications. I was mistreated from their own personal speculation of my agreement and threatened to have bad credit by their collection agency supervisor.

I have had Shaw cable. I had experienced Rogers cable. And I now have Telus Optik (landlord). The Internet is slow, pathetic, and can't even stream a cartoon without interruptions. Once upon a time, I had Telus phone service. I traveled across BC from Alberta with my old Palm Treo (the old days). The following month, I got a bill for $300. Why? Data usage. Thing is, I didn't use the phone at all. I even asked Telus customer service if they can send me a report on what websites I visited, they responded by saying that the data is obscure and it looked like I didn't access any websites.

I would have to vote Telus as the worst phone company ever. What type of company in today's world does not make a policy or effort to allow customers to pay with a debit card, or cash. Their only form of payment is a Credit Card and that can only be a Canadian one and not from the USA. Telus Mobility is a definitely a company living in the past that does not give a rip about customer service or creating a good customer experience. I do a lot of traveling and was late getting back to pay the monthly bill. I wanted to pay the bill in full but was told that they do not accept a debit card. I then tried to pay in cash but was informed that cash was not a form of payment they would accept either. I then tried to pay with my USA credit card but was also then informed that they did not accept that type of payment with pre approval and they would have to go to through a process.

Telus charged me $246.63 in Sept 2015 and $51.18 in Oct 2015. On Nov 7th, I called Telus about the mischarge of the Sept bill, the rep. agreed to return me $180. On Nov 21st I called Telus about the mischarge of the Oct bill, the reps agree to return me $6.15. I checked the bill carefully and found that I didn't recognize many phone numbers on the bills from Sep to Nov. I found that Telus owed me $207.75; however, Telus keeps charging me.

I was charged $120 one month when my expected bill was $30. This was a combination of a promotion ending, which is understandable, but also overage charges. I firmly believe data caps on home internet services are complete BS and was not happy paying this at all. The year is 2015 and I'm not using "too much internet".

To be fair, Telus is improving in its customer service. But awhile back, I had an issue with an agent who hung up on me because I had a complaint about my bill. I had no issue with her but she became rude after I had waited 20 minutes to talk to her. When she hung up on me, I phoned back to talk to customer service, waited 30 minutes to do so, and then spoke to a very helpful man. I explained to him that I was in no way rude and wanted to talk to a manager to resolve my problem, but that the agent refused to transfer me and hung up on me. He suggested avenues to pursue my now new complaint against her. I even wrote to Telus to ask that they review my conversation with the first agent to prove that I was in every way professional and polite with her, but that she was rude to me.

My internet use is average I'd say, but when Telus decided to charge more for "overuse", I started to get a $5 monthly extra charge as I was just over their limit. They contacted me that I could "save money" by updating my plan. Reluctantly I agreed and was told I'd have no more issues based on my usage. That's been three months, and now I get a friendly reminder that I'm close to my maximum every month and should update my plan. My use hasn't changed if anything is less, yet Telus says I'm using more data than ever. Too, I'm paying more to get to a higher limit, but at the end of every month, rather than keep that data I've paid for, they take it back and restart my account again. How can they get away with this? You pay for something, and if you don't use it they take it back, and want you to pay for it again. Seems like theft!

TELUS cold call advised I could add two theme packs for an additional $1 each month. I asked at least twice, possibly three times if I retained all of my current channels while adding 2 theme packs. I was told "Yes". I commented that I would be crazy not to take that offer. The change was made. A couple of days later we noticed that we had not retained our old channel lists, many had disappeared. Telus advised they could not re-establish my old selections. In other words, they had updated their theme packs, the service rep lied to me to get me to subscribe. And then when asked to reinstate my channel lists, advised they could not as they were no longer available. A manager advised he would add two additional theme packs with a loyalty credit for one year. My bill reflects the additional theme packs but not the credit. Very unprofessional which is too bad. Basically, we like the service when compared to our previous cable company.

We use the Telus app to track our data usage and it texts us if we are close to our limit. Just got a bill saying we were 4gb over our usage for $230. Telus advised they are having issues where the data usage is not accurate but I still need to pay my bill! How is that fair?

We have recently switched to Telus Satellite TV from Shaw because Telus was cheaper and they said we would get my wife's favorite channels - HGTV and Food network. The package we signed up for was Basic Plus and the technician came and set up the equipment and true we had HGTV and the Food Chanel, then after two weeks the food channel will no longer come in.

As an Alberta customer, whenever I want to get help from Telus I always (at least I used to) dialed 403-310-5555, as this always got me to Telus Customer Service. However, over the last few months I started to get a variable long distance charge on my cell bill for a number that Telus indicated was in Winterpark, Florida: 4077403310555. If you are observant the first thing you would notice is that this is a 13-digit number. Weird, right? Then you might notice, as I did, that the last 9 digits make up most of the Telus customer service number, minus the last "5". Even weirder, right?

I personally had a cell phone and a internet hub for wifi with Telus. We found that our limit was being exceeded with both it was $265 ish. I asked my husband to call and see if we could increase it a little so we didn't need to pay the extra amount. So he did. 10 days into it, we got a bill for over $900.00. We complained as you can imagine. Then told them to cancel the internet after they told us that they would drop the bill out of the kindness of their hearts to $477. and change. I told them I wanted to drop my cell but they said I still have til Sept on my contract.

After 30 years of being a faithful customer of Telus phone and internet services I cancelled my accounts. Reason -- technical issues with either phone or internet services every 3-5 months in the past 10 years. Now that's a lot of service calls. I was no longer willing to spend time and effort of phoning for service (which means waiting in a queue), making an appt. with a service repair person (which means taking a day off from work or life in order for that appt. to occur), and then having to repeat every 3-5 months. The definition of insanity is doing the same thing and expecting different results.

Today I have phoned Telus TWICE in ten minutes. Our internet went down AGAIN!! Once every 2-4 months we seem to lose service with the internet. The first time they came out and replaced the aerial cable to the house. The second time 2 months later, they came into the house and told us we should get the higher speed internet. It worked great for 6-8 weeks and then we lost service again and the internet speed dropped again to a point that watching Netflix was unbearable. We were then told that we should get the supreme package. We agreed to it after asking for a month free.

We have been using Telus for as far as I remember, and when I got married and started making decisions for the household on which telecommunication providers to use, my experiences have pointed me back to Telus every time. Telus was prompt, professional, and most importantly, their technical service staffs were the most knowledgeable. In my opinion Telus blew Shaw out of the water. Then it was last year or this year when I got my first strange experience with Telus. I had to call to ask about something, not that I can remember what it was, but the experience was just so strange because it was so un-Telus like. The person I spoke on the phone was unsure, inexperienced, and not professional. I thought it was an 1-of occasion.

Our TV, wi-fi and internet stopped suddenly one day last week. It was their fault. We had to wait 5 days before someone would come out. When he did arrive he got it working for 2 hours then it died again! Phoned tech and got put on hold for 20 minutes. The tech guy could not come out again. We work from our home and had no internet or wi-fi. That is business lost. No one to call to file a complaint against Telus. After 30 years with Telus, this is what we got! Nothing.

I almost always can never connect to the internet even though I'm sitting right beside the box and whenever I do as soon as I walk away from it, it always loses connection. There have been no consequences yet as I am locked into a contract with them.

After at least half a dozen attempts to change my phone services and internet, I got angry, emailed Telus my complaint and told them I switched to Shaw. As Shaw does not have mobile service I have to call them after my move to switch my landline number over to my cell phone. The service is so user unfriendly with two departments not knowing anything and getting the runaround.

Door to door salesman offers a 3 yr "agreement". He said I had 30 days to cancel without cost then it's only $40. AND signing his board is not a commitment. ALL B.S. Read the contract they email, in the small print bottom of page one, it states "by signing below you agree that the terms and conditions listed on the back shall apply..." - Top of page two states you have 10 DAYS to cancel. - Under "cancellation", it states you have to return the percent of remaining contract times value of any promo gift. - PLUS you must pay $10 for each month remaining in the contract. P.S. An "agreement" is a contract. I don't understand why anyone does business with this company.

Been with the company for almost three years, never had issues with payments until I got laid off past year and had some financial issues. I was always prompt to making payment arrangements to meet realistic payments but got suspended and charged multiple re-connection fees even though I had PAYMENT ARRANGEMENTS! Also, I needed a new phone as the one I had was not making any calls, receiving calls, was so slow it was not functional. But because of the suspension history which they shouldn't have done in the first place, I couldn't upgrade after speaking to four different departments. I had to pay out of my OWN pocket to buy a new phone TWO TIMES, not to mention the rude personal comments made by management. So serious altercation in management should be made. They have idiots working customer service. What kind of customer service is that?

A number of years back we contacted Telus and we're told their Mike service was an excellent choice that would fill our needs for our business. After acquiring the service and number of Mike phones we found that the ability of their product and service was extremely minimal. In the Lower Mainland it was extremely difficult in certain locations to use the Telus Mike service product. We contacted the Telus representatives and were told it was a problem with the equipment. After returning equipment for servicing which took 10 days after we were told it would take maximum 2 days the phones were returned. I found the same problems in use and could not at times contact staff members on the same job site. Again we contacted the representative and were told it was equipment problems. I again returned the equipment and again after a lengthy delay found the equipment was still faulty.

I was a satisfied Telus customer until circumstances required me to make a move out of town. I had entered into a 3 year contract to receive the laptop they were offering as incentive. I had every intention of re-establishing services when I arrived at my new home. I rented a ground level suite in a rural home with utilities included. The house was set up with satellite services which were included with my rent.

I have been a Telus customer for over 20 years, through land lines, TV cable-vision, and the internet services. I had a land line with them for over 20 years that cost me $22.00 monthly which included limitless long distance in BC for those many years. Jump forward to the introduction of the internet and Telus wireless TV bundle services, I moved to a new home in 2010 and have my phone and internet transferred to this new address. Soon after Telus phones me to let me know that I can now receive Wireless TV in my area and they have a fantastic deal for me. I ask them about the introductory offers going around about the x-box package and laptops they are offering for a contract. They tell me I do not qualify for this as I am an existing customer, and for being so long term they will give me a pretty sweet bundle.

We signed a 3 year contract with TELUS mobility. BIGGEST MISTAKE OF OUR LIVES. We of course cancelled when the contract was over because it was so expensive. They did a bunch of other nasty things also. We got stung when we paid the extra money for roaming charges, thinking we were safe, but it only applies for certain times. What a waste of money that was!!! Our daughter was going off the family plan and switch accounts when she didn't have permission. That cost us a lot of money and they wouldn't do anything for us. When we cancelled our account we phone to get the correct amount to pay and was told our account was closed. That was in October, in January I receive a call telling me that they are going to send in my account to collections.

I went online to the Telus site to find out what items on my Telus bill were charged GST and which items on my Telus bill were charged GST. Nothing on the website. I then chatted for half an hour with a help desk clerk who told be to multiply the total bill by 12% to get the result. That recommendation was not correct however as the GST PST did not apply to all 30 of the items I was charged. The clerk then went offline to do some research. I asked the clerk to email me a list of what items were charged GST and which ones PST but I was told the clerk could not send me emails. After 45 minutes I had to go to a Dentist appointment so the clerk cut me off, never answering my question. Aren't companies supposed to tell you explicitly what they are charging you for? How will we ever compare one carrier to another if we can't even reproduce their billing mechanism.

I waited the whole day and no one ever showed up. The manager offered to arrange another appointment and give me a month of free phone service but I didn't accept it after he told me that Telus CANNOT guarantee an installer will show up for the new appointment either.

We moved offices over 2 years ago. When we moved we called Telus and asked them to set up call forwarding on our phone for 1 year and then discontinue. They kept billing us and it's over 2 years now. I am trying to discontinue the account but when you call Telus there is LONG wait times to get a human. You can use the 'call back' feature and they will call you back for all services EXCEPT if you select 'Discontinue Service'. It's not 18 min and counting before I get a human being. I find this abusive. Discontinuing a service should not be so hard.

I used Telus for less than a year in 2012 and canceled when I had to move to another province. I returned their box and paid what was left owing. Over two yrs later, on November 24, 2014 I get a call from a collection agency saying I owe over $600 for unreturned digital boxes! I am mortified as I was told in 2012 I owed nothing and that they had received the box. Since it's been so long I don't have a receipt proving I sent back the digital boxes and Telus agents that I called this week rudely states that I must pay the balance in full even though it is possible the boxes could have got lost in the mail by Canada post. I am super stressed on how to go about paying this sum when I can't afford it with current student loans.

Keeps charging me fake data and texts.

Recently reviewed my credit rating to find an outstanding bill from Telus. Through an unfortunate series of events after I signed to be responsible for my daughters cell phone sign-up (she did not have a driver's license), she had trouble keeping up with the Telus bills. She was living away from home and accumulated charges she did not realize. I tried at one point to get a cap put on the phone but Telus would not do that. During 2013 Telus would contact me to say the bill was owing and I would pass this on to my daughter. She, being unemployed, did pay a couple of times and I paid the total at one point. Late 2013 the account was shut down for non payment. I was not notified. Shortly after it was sent to Metropolitan Collection. I received absolutely no contact from either Telus or Metropolitan Collection. Had I known about this, I would have paid it for her or made arrangements. The account has now been sent back to Telus.

The latest incident to spark me writing this was when I went away on a holiday/cruise just last month (Sept 2014). Knowing full well that I would be on my phone for work and personal reasons while away I called in ahead of time to setup all the necessary packages so that I could use my phone and not come home to a massive bill.

I phoned Telus, the customer service & retention department, to cancel my internet account. My brother is the primary agent and I am authorized on the account to make all and any changes to the account. I was the one who originally set up the internet account in June 2014 and now I wanted to cancel it. Bessie, a Telus agent in the Calgary call center customer service office, would not let me do so, saying that only the primary agent could do so (i.e., my brother) even though I have set up and later cancelled the account as I come and go for several years now. I asked to speak to her supervisor and was not allowed to do so.

On the first of the month (2014/10/04) our phone line died. We tried troubleshooting our phones, to no avail. We used the Onstar to contact Telus customer service. We were told that our phone number had been "ported" to another service provider. Basically, somebody else took our phone number! No permission had been asked for, no information from us had been given to anyone else, and we sure a heck did not give out any of our personal information over the phone to a "deal" giving company over the phone. Five different calls with five different agents and the bottom line is we lost our phone number... Out of the blue, no consolation prizes.

Over 3 years ago I had a Telus landline. I decided to cancel it because we all had rogers cell phones and we were no longer using the landline. I called to cancel and was told my phone would be cut off on the 30th. On the 1st I unplugged my phone and didn't think of it again. 5 months later I got a bill out of the blue telling me I owed $150 for the last 5 months. This was the first communication I had with them since my cancelling my phone. I called and fought and argued over and over and was sent to collections. To save my credit I made a settlement of paying half and was told if I paid that then it would be settled and dropped. So I did. 3 years later I received a letter from collections demanding the other half. I am mortified. I am dreading this round of fights and feel sick to my stomach. How can this be all these years later?

I ordered 3 cells from Telus in July 2014. I received 2 phones and 1 empty box. The first cell 6767 it took from 7:30 am till 3 pm to activate. The second cell 3896 was cracked on the screen. I did not activate it, I put back in the box. The following Wednesday I opened the box and there was no phone... Just a charger, a battery and a simple card attached to the front of the box. I did notify them immediately after discovering the problems. I have been in contact resolution many times. They have contacted me at my home in Edmonton on my landline at least 17 times, I have saved them. I have repeated the issues to so many people at Telus and still no resolution.

Once again, I am up north and Telus is not working, but they are still charging. I could not connect to the internet. But somehow or another, I'm burning up mbs like a **. ** are charging for service we are not getting.

I've spent the better part of three years trying to get Telus service and to date, my internet speeds are 0.6, too slow to even try using Netflix. It just is not fast enough.. All emails and internet use is dropped more often than you can blink. I've taken more time off work on the phone to deal with these idiots and time off work waiting for them to come to the house to check their lines, etc. that I can't take anymore time off without using vacation.

Every single day our TV and Internet would randomly cut out in the middle of shows without warning. The connection problem is ridiculous and we never had this problem with Shaw. It's cheaper for a reason I guess.