Telus Reviews

Was lied to by Telus rep to switch to them. It would be cheaper they said. It wasn’t. I left a perfectly good phone play based on Telus mobility promise. I have an iPhone 13. I have had it for 6 months and pretty much since I got it it been a problem. It freezes, can’t hear me or others and the data/internet doesn’t work properly. It was my last straw when I use an app to log into my work and it would not let me. Data froze. I had to call my boss to log me in and out. I was told that I don’t resolve this phone issue I can’t work there. I have files CCTS and nothing. They don’t care about their customers. I called them today to cancel my contract. According to Telus $20 per month of the remaining contract, with the being bring it back phone program.

Hi Telus installed home security in my house to controlled from smartphone (heat thermostat. garage opener. doorbell). It works first day.. I have to call technician next day (nothing works). It work while technician home but it's stop working after he left. Within only one month I have to get technician in my house at least 5 time. After that still nothing work. Now my telus thermostat STOP functioning completely and I have no heat at home with _25 for 3 day. I try to call private technician but they said, "We can't do this because it's connected to telus central internet service." So we have to wait for telus the only one who can fixed. Today Feb 02 and I am still without heat waiting for telus. I have baby at home.

Several times I have tried to get on hold TELUS to solve particular problems with the service, and EVERY time I have been on hold for at least 2 hours!!! That is unacceptable and will be changing companies once I finish the contract. No respect at all for the customer and his time. Always the excuse is the same..."We are sorry, but today it's been a particularly busy day"!!!

Telus agent Jonel called me to offer a promotion because I have an existing account with Telus Smart Home Security (formerly ADT). There are 3 phone lines in our home so I gladly accepted the offer because it is cheaper than our current phone plans with another service provider. The offer is a $5 discount for each of our phones. When the sim cards arrived and I called Telus for activation, I was told that I am not eligible for the promotion because I am NOT an existing Telus customer. So what's the deal with Telus acquiring ADT if I am not a Telus customer? And why was I offered the discount if I was not an existing customer? I was so frustrated I ended up cancelling transferring to Telus and just stick with our present provider. I even gave Jonel an excellent review after our call thinking I got a good deal. But I was deceived. If only I can take that rating back and talk to him again, I would air my frustration and disappointment.

I went to Europe with my wife last December/January. I was supposed to pay 13$ to use my phone plan there. Instead, Telus charged me more than twice as much. When I asked why, they said both my phone and my wife's had been used, except that my wife's phone data was turned off since she got there. Also, Telus security has not provided maintenance to my outdoor camera which doesn't work. To make matters worse, our internet wifi is spotty and often doesn't work. We had pic TV too but had to switch to optic TV because the internet was not reliable to support it. So, in summary, Telus is expensive and, in my experience, has been ineffective.

The technical support specialist that Telus sent, Keith, was knowledgeable, helpful and VERY polite and respectful. I too have been in home services for over 30 years and Keith exemplified professionalism.

The plan I use with Telus had gone down in price---instead of $90 a month, the price dropped to $85 (with more services). I called to change plans and after a very hard time with their employee I got it done. I then wanted to speak to a manager to find out why they were so reluctant to help me---the manager was even more terrible! And here's the worst: Telus has now charged me $15 for changing my plan. "How dare I be an educated consumer?" I pay over $250 a month to this company and I feel I am being held hostage----time to ask our government to allow Verizon, ATT and other US providers into Canada. To me, Telus is a great reason to break down the cellular cartel. Shame on them!

If I could give a negative rating, I would. The summary is, I’ve spent over 8 hours and the mistake they made has still not been resolved. I was cancelling a line on my account and the advisor accidently cancelled my phone contract instead. This resulted in them charging me $800 for the entire contract and it showed up on my next bill. I called them back, waiting 2 hours on hold, and they “fixed” it for me. It wasn’t fixed. After trying to get a hold of them over 3 days, I finally got an advisor after being on hold for 2.5 hours. This 3rd advisor proceeds to ask me questions that were already answered – I know because she read the notes on file out loud. They then suggested that we pay the $800 because when they tried to withdraw the amount from my account it bounced and that if it isn’t paid it will be sent to collection.

** at the Telus Kingsway mall 6617 was amazing. Hooked my family of 4 up with new phones and was willing to go the extra mile to make sure we are all satisfied. ** I will be going back for the service.

Telus is so useless. They have all the technology in the world, but have no idea how to set it up or make it usable for a customer. Recording World Cup final today, stupid Telus brilliantly cut the recording off at the 115min missing the critical last five minutes and the penalty kicks. Of the most important soccer match in four years. WTF? This kind of thing happens all the time with Telus..and the insane part is they could fix it easily. But they don't because they DO NOT care about their customer's experience. Just the money in their pockets. This is one if the most disappointing companies on the planet and I would be ashamed to work there.

I ordered a phone 2 weeks ago. Called a few times customer service, they are useless, all they can say is be patient, one of them told me it won't take long because they have the phone in stock. After waiting each time on hold for 2 hours, it can't be shipped because it has to pass 5 days from the process date then they tell you 3-5 days shipping, then I called. Asked for a supervisor. She said all she can do is send them a email & they will call me. That call never came.. Instead I get a email saying they're canceling the plan because they don't have the phone in stock, what a joke. I'm fed up with them, wondering if I can take legal actions. The amount of frustration they give you is unbelievable.

Those people will just try to grab any money out of you. Worst service ever, you wait over the phone for hours to speak to someone. Just run away. You are way better of with Bell or Rogers. I moved over to Bell and I am noticing way lower wait times to speak to someone. More value for my money, and better coverage for mobility.

It's less than 2 weeks, the security outside camera was installed by a Telus technician then almost after a week it stopped working. I called a Telus customer service and they told me to send a technician to fix the issue I have to pay $150! After asking about the service they may provide with the customers within 30 days after installation, they did not accept to do it free of charge. I canceled the service and I do not recommend it to anyone working with them. The worst experience with a company that seems to assist the customers!!

Marwan **, Director of Business Accounts, called me end of last month to offer Telus Business Mobile services which they had a promotion for Black Friday. He explained in details all that my bill will be around $47.50 and he re-assured me that the offer comes with free iPhone and that there will be no additional charges, no taxes on the phone, no shipping cost. He said all that I would be paying is my bill with taxes. I agreed. Later that day or the day after, I added 2 other lines. He said to me since I am getting 3 lines altogether, he will deduct $15 each lines and the same offer he made me will apply to each line.

Waited for 1 hour and 30 minutes. Nobody responded on customer care. Hell service. Telus must improve service. I was having some urgent query on phone bill and I am waiting like free person. Such a long wait time is not acceptable for any of the customers. Please improve for you better customers. There is a limit to patience, who can wait more than one and half hour on call. It's totally ridiculous.

Such a negative heart-wrenching experience with Telus, the worst thing about it was that we were becoming new telus customers!!. Moved 4 cell numbers for my family from Bell to telus. The switching of the service, the plan details, the disconnection in our lines while waiting on the telus SIM cards to arrive and on and on with issues before we even started to be telus customers! It was sickening!

Called about data roaming charge while not leaving the country. They refuse to reverse the charge and are willing to lose long term customer over a $ 100 charge due to accidental roaming. Now receive call that they want me to get stuck with new phone.

We had to call because our internet was disconnected without notice. We forgot to pay a bill. That is on us. We did pay the bill on November 30th and still had no internet on December 5th. When we called the guy we spoke to said we had 3 separate accounts. 2 that we had no access to??? After 2 and a half hours on the phone they cancelled one of the accounts as it was not ours. The other one is still in limbo. Telus can’t/won’t tell us what email it is attached to or whose name is on the bill. They just keep repeating the account number which we do not have access to?

Bad customer service, long waiting and overages with no reason. Never go with Telus, this company is just not good. They never resolve customer issues and always charge more money. Please avoid this provider.

After spending a whole day on hold or waiting for multiple callbacks, I finally spoke with a human. All I wanted was to update my internet speed. This person placed me on hold again…. Finally came back after 20 minutes to say yup I could upgrade my service but would need a tech to come out. First available was for 10 days away. Put me on hold for another 20 minutes to put my name on cancellation list. I have been a loyal Telus customer for 20 plus years. I am certainly reconsidering my loyalty a company that provides this type of service.

Telus has been the most frustrating company to deal with by far. There’s way too many departments and nobody knows what’s going on. They have offices abroad and you’ll get transferred multiple times before they even know who you are. We have a business account with them with multiple lines yet they expect us to wait a week for an update with no call back.

I have been a customer of this company for over 20 years... And I was gonna say that there was a few years that I wasn't frustrated with them, but then I realized that wasn't true. Recently I feel that they were not forthcoming with fees - so I am returning the two things I added to my account. Thankfully, they are making that happen.... But I have to wait 4-6 weeks for the return to show up... and 2-3 business days for the emails... I am flabbergasted that in 2022 it takes that long to do those kinds of things... I digress. I think it might be time to seek out another provider.

I tend to only write positive reviews for businesses; however, my recent experience with Telus has been so frustrating that I need to share. Frankly, it's unacceptable for one of the, if not THE, biggest phone provider companies in Canada to have such inexcusable discrepancies across their departments and website. Especially considering their exorbitant pricing. I was near the end of my contract, which required me to upgrade my phone and return my bring-it-back device. Great, no problem, I'll do it online, where there is a great deal if you upgrade; you get $10 off monthly for 24 months. After the aggravating process of dealing with their horribly slow website, which is riddled with various UX/UI issues and bugs, I tried to purchase the phone. Nope, can't purchase it- no idea why. My credit card works, Visa debit card works- it must be on their end.

Two years I was with Telus for a business plan, Right out of the gate I had to call in for credits on over charging text iPhone to iPhone USA, USA charges for going to Brockville Canada, pressure to upgrade to more data at $ 90 dollars a month where they reduced data that does not work for a business plan at all, harassment from overseas calls. Boxing Day Nov 2022 I switched to Videotron for $ 27.00 dollars a month including USA calling and texting, I think I'm the happiest guy in Canada after my work colleagues recommended this company. My hard hard advice buy your own cell phone from Apple. Never lock into a phone company and stay clear the big three cell companies in Canada. Europe pays over 80% cheaper cell service and Canada is the highest in the world, I would love to find the money trail on on why we pay the highest rates, what a joke!

I am one of the Telus Customer, but I am not happy with its poor service. I need help for my online banking, but it has been one hour I am in the hold, but no one is answering my call to help me. I am pissed out and I don't know what to do. I should always wait for more than an hour so I receive help from Telus. Hopefully, they solve the issue as soon as possible.

I called TELUS mobility support to add features. For last 5 days whenever I called I reached offshore South America or Philippines or somewhere else except Canada. They tried to help being with them for 1 hour to 1.5 hrs on the phone and they could not solve any issues. The standard of TELUS is gone completely down.

Throughout the summer of 2022, Telus installed Fibre Optic Cable in my community (Huntington, Calgary). For a month straight, every Saturday morning, I was woken up by sales person asking if I wanted Telus. I don’t know why Telus doesn’t keep track of where they have visited & who is & isn’t interested. By the fifth sales person visit, I finally agreed to sign up with Telus. Jahish was the gentlemen’s name who signed me up. Honestly, he was the only person who had any customer service skills throughout this entire process. However, he could only do so much. There was a point when his OSM wasn’t even replying to him.

Telus internet service is actually the best in BC but, as of October 2022, they are charging 1.5% for credit card payments. What a despicable practice for a company like this to introduce in the early days of a crushing recession. Clearly, in the face of uncertainty, Telus is going make sure their execs don't lose a penny. So disgusted that I'll be switching.

I will make this short, I bought a phone from them 2 years ago on a plan and it started to act up, this is a second line for me and only used for text and the odd call and was paying around $30 a month. For the last year I have to shut the phone down and re-boot it just to read messages and as the contract is up in Nov 2022 I asked them if they could get me a new phone if I stayed with them, the answer is yes but we are doubling your bill, no loyalty after being with them for over 12 years. Telus Mobility sucks.

Chose Telus Roaming for US at $12/day for 15 trip. 50% of time no signal or spotty. Called tech support and obtained better service. However, no adjustment on poor signal service. Spoke to Customer Retention: no adjustment on cost, but attempted to upsell different plan. Finally admitted the present plan was best. Disappointed with hardline approach on offering discount incentive for substandard product.

My alarm provider sold his company to Telus/ADT and I had an amazing service and was connected to Garda World Security, the top security company. 1. Telus never contact me after they bought my previous provider 2. They disconnected my alarm account 3. When after 3 days to try to talk to the right person, they reactivate my account and they told me it was exactly like my previous setup. Without my approval, they switch me from Garda World to their poor Telus Security… 4. An Alarm started and nobody called me… Be careful and don't go with Telus/ADT for your security.

As Telus passes on to its customers credit card charges for using credit card for pre authorized payments I went to the store in person to get help to change pre authorized payments in a manner that will spare me of those extra charges. I did not have a photo ID on me and that was end to the conversation. No ID, no talking/help. I offered them to log into my account, to call Telus and use my PIN code, to verify when I started with them and telling them my plan details, show them card I pay them with, let them call me and verify my phone # is the same as is on a file. To no avail. No ID, nobody care to help.

Was able to get through and Telus allowed me to speak with their resolutions team which resolved all issues in only a few minutes. Was difficult to get through to them, but upon speaking with them, all issues were resolved in a very fair manner. Thank you!

They want to take all your money. I feel like scammed, customer service is not effective and not supportive. I am really disappointed with dealing with this company. It seems that their different departments are not connected.

I had a plan for 3 GB of data and unlimited nationwide calling for $35/month. After a call with an agent, I saw that my plan was downgraded to 1 GB of data and is now $45! What is this service? I was not even notified of this, this is unbelievable! And this was after calling for an issue I really struggled to have resolved as well. I hesitate to give such a low review, but this merits it.

Let's face it. If there were a cheaper alternative, we'd be using it, but sadly we're subjected to outrageous prices due Canada's poor enforcement of laws around monopolies. Honestly, had a terrible experience with Telus (and Shaw). Three times now, I've moved to a new place, booked a month in advance, just to be told there's some unforeseen issue technicians didn't anticipate and have to wait another month because all the technicians are overbooked. Yet when dealing with a smaller ISP like Novus, they were able to resolve the issue with no trouble. If only Novus was available everywhere. I would never deal with Telus again. Why are our ISPs trying to squeeze profits from consumers during a recession?

I just got off the phone with Telus to cancel a home security camera I was talked into getting through my Koodo phone plan. Why do they feel the need to convince me I don't know what's good for me and insist I keep the product? Don't be pushy, it's tacky and not well received anymore. You're not a car salesman in the 50s.

I have been dealing with crappy internet for over a month and each time I use the internet it is less than 1mb a second. Even thought we are supposed to be getting 5000 mb a second and when a technical person on the phone tried to fix it it made it 10 times as worse. Don't use Telus. Use legit any other internet provider possible.

Salesperson promised 24 months plan at $135 monthly for 3 lines. The billing department will charge you 27 months. The first 3 months they will charge you almost full price. They said because the discount price takes about two months to apply for my accounts. So end up I have paid two months for regular price then have 24 months for the discount price. But the salesperson never mentioned full price monthly charge for almost three months. Those 3 months addition to the 24 months is hidden cost. Be careful before you sign up the agreement with Telus.

This once was a good company. Now they do not deserve one star. They break agreements. Create errors etc. But that is not the biggest part of the story. I have been with them 20+ years. They have a system that allows a call back and they apparently decide which days to enable it. Last few times - had to wait on hold over an hour because they could not be bothered to enable a system that lets you get a call back. That shows you how much they hate their customers. I am hold as I write this 1 hour. A billing mistake of $72. Their fault 100%.

I have issues to clarify with my account balance before I will pay the monthly charges I have. I need to talk to a live customer service rather that a chat in the Telus website. I called the number 186655822873 and been on hold been on hold from 3:30 pm up to 5:45 pm. The chat icon as well is not helpful as well and cannot answer my queries.

Months ago, Telus came to upgrade our security system. They were using ADT their new acquired business, to do the job. They showed up and did a partial job. The 2 men said they would be back to complete the job. Since then, no follow up, no calls, no emails, nothing. I have called every week to find out what is happening. No one at Tekus knows. They didn’t even know the names of the men that came to my house! Finally they found the project manager of the job. He didn’t even know the names of the people that came. He said he would follow up- guess what- he never did. I keep getting calls from Telus asking what I want. When I tell them they say they will look into it and get back to me. They never do. They just call again, and ask what I want. There is no way to talk to anyone in the ADT division of Telus. They say they are doing it, but they aren’t. No one is scheduling anything.

Why do we have to try explain a problem to a bot. There's no replacement for a human being to the answers you need because a bot only asks you 4 questions and cannot help with anything else. Try to get past that bot to speak to a person is almost impossible. HATE Telus helpline.

I been long happy customers of Telus, I have three brand new Iphone 13 s, two year contract, tablet+2. I have two older Iphone tens sr, I got telus home security, I lose my job and then wake up my phone and the people that are under my plan got cut off. No notice, no phone call, no email, I’m shocked we could have came to a conclusion. I get paid every week and I could have paid the bill in two or three payments. I’m shocked and disappointed, telus helps with one point four billion dollars and I can’t get a break, thanks telus. We were best friends now I don’t even want to look at you.

Telus fails to acknowledge or correct billing errors, in fact the Burnaby office got sassy. A poorly managed company. Told to fax, then told to phone, told to write a letter, circle jerk. Telus has no intrusions of correcting billing errors.

Internet here in Telus is so slow. I can’t even enjoy watching movie and play games 'cause it’s always lagging. It sucks like hell. I always have to reset it and even though I reset it it's still slow as heck.

We’ve been a client of Telus for a couple of years we went with their fibre service. The real problem can also renewal. I wanted a bit better deal as they “automatically” raise the rates. I spent hours waiting for the customer retention people. It’s like they were doing me a favour and I just had to wait for them to get around to dealing with me. It’s insulting all those wonderful ads yet no follow through. Now because I can’t get through to anyone we are going to have to go with SHAW. SHAW is actually a bit cheaper and now has better specifications but we just did not want the hassle of changing - But it’s a lot better than trying to get through to Telus.

We live in rural Keremeos BC. Telus has been out installing the fibre cable in our complex. The crew has long since left after running the lines to everybody's house here. The problem is I'm trying get the service activated. The call takers and other staff are telling me it will be coming soon. Telus's own staff doesn't know it has already been installed, nobody seems to know anything about it. Way to go telus, before we even get to use it we're all pissed off. The complex next door is using it and Telus is in denial, sorry but it hasn't been installed yet...?? So when do we get some competent service?

Telus has a virtual assistant that can't direct or read messages properly. Customers want to speak to actual people. The hold time after wasted time with the virtual assistant is usually 1 to 2hr wait times. Put on hold several times through call because the staff isn't trained properly to answer questions nor do they have any authority to help or fix anything outside of their 5 guided notebook steps.

Ended up losing my job so I called in to have my cable turned off to keep my bill manageable. Unfortunately they wouldn't disconnect my cable service until my bill was at zero, after two months of only being able to make partial payments my service was suspended, fast forward two months and had an outstanding bill of 600 which I cleared. I was told my services would be reconnected so I waited a few days and nothing happened so I called back and they told me that my account was disconnected due to lack of payment and to get it reconnected I would have to pay an additional 234 for a disconnect fee that would be credited to my account after I resumed service so on my next pay period I put 240 on my account and waited for my service to resume.

I have contacted customer service over 4 times this week to connect fibre optics. All I have been told my address is not eligible for copper to Fibre Network, yet I am a customer and get bills from them. Nothing gets resolved just get transferred from department to department. The worst thing I did was switch from Shaw to Telus. Will be going back to them when my contract is up.

I want to give 5/5 stars to Al for a really positive, helpful experience with this representative from the loyalty department. I was trying to help my dad (he's in his mid 80s, me and my sister have to help him with a lot of administrative needs) with his Telus account, the many other agents before him just seem to read from a script, one of them even repeating himself 4x times within the time frame of 5 minutes, he would not let me speak at all.

So here is what Telus has done. You had a crew out yesterday morning working on the main poles in front of my property. However they screwed up, they left the line running from the main pole to my house hanging just feet above my driveway where anyone could grab it. You could then not send anyone out until this morning to fix it.

This company goes on and on in its advertising about caring for the customers and the "Telus family" and yet this service they provide completely opposite. You are immediately transferred to an offshore line where the person may not understand your English and whose main job is to try to sell you some other plan. If you ask for the onshore line you will end up waiting at least half an hour. Then the representatives are disillusioned and snappy. This is supposedly a Canadian company and yet it is treating Canadian consumers as imbeciles. We deserve better telecommunications regulation from our government. If it is a Canadian company they should be employing Canadians onshore. Please deal with their competitors.

Was offer 4 mobile plans at a great rate without any additional hidden fees. Sim cards sent to me with plan rates nowhere close to what I was offer. Also with all the fees, they said it will be remove. Gave me the run around to have it fix. Still waiting on how to return these sim cards without getting bill for it.

Wait times are unreal. No solution to unwanted texts from Telus. No one to help find solution to this problem. Quit sending this message. No data service. I do not use data. Telus needs a supervisor to help solve these issues. 3 different t.

I requested transferring the business account on Mar. 30 2022 and didn't get any result or answers till May 10 2022, I think it must be longer. The customer service team kept saying, "The department which is in charge of your case is going to contact you within 48 hours" at least several times but I never get any call from them. My case is still going and I will never ever use this the worst stupid company and also never recommend Telus to mine's.

Unable to assist with problems I had with my phone plan & bill. Unable to communicate clearly & informatively about charges. I was told a few different things by different agents. Unable to accommodate my concerns when I reached out & were unable to work with me to resolve the issue.

I was supposed to pay $85 but in the results they send me a bill for more than $162! And of course their defence line is “you put signature or the contract, sorry”. I know that is my fault but who is now reading WHOLE contract to find a traps?! DO NOT recommend for any new user, there was a couple of hidden additional costs!

There was a knock at the from a kid pushing Alarm.com which is part of Telus here. Thanks - no. Couple of weeks later a different kid. Turns out neither know what they were talking about. One told me there is an interchangeable sim card in the cameras. No there is not. Big day comes for installation. Took about 1 1/4 hours. Within 24 hours the cameras started dropping the camera signals. Several times a day. Every day. Called alarm.com to be given the run around. Told it was fixed. Yeah for a couple of hours. Many many calls to complain. Constant apologies from them. I don't want apologies. I want a working system. So the buffoon on the phone tells me they will send a tech to the house. In 20 days!

Extremely bad customer service. Spent 2 days with no internet and when trying to solve the problem I was transferred to multiple people and hung up on a few times and on hold for hours. Save yourself the stress, time and money and get services elsewhere!

Telus has problems scheduling appointments for install. Numerous missed or rearranged appointments. Today the 9:00 am was changed to 11:00 am however no calls and still nobody has arrived. The first guy called at 8:50 am to initially say the installer was sick and then tell me he did not have the cameras because the warehouse was closed. Our experience with Telus is horrible. Brinks, here we come. Our long-term mobility account is next! Goodbye Telus.

Went into Telus Willowbrook mall Mar31/22 to purchase a new phone/plan asI had lost my I phone 11. Tyler T greeted me and shared his expertise knowledge of phones with greatness making me very comfortable now because of my lack of tech knowledge. Between Tyler and his boss Brandon they took the extra time to completely understand my phone needs. Wasn’t rushed which was awesome. They helped me get rid of Freedom Mobile which was a nightmare for them. Ending up having to change my phone number because of Freedom and having be frustrated by talking with 4 Freedom employees with bad customer service. Thank you Tyler and Brandon. I feel like I have met new Friends

There is a special place in hell reserved for all Telus employees. They are a pathetic bunch who will blame service and network problems on anything but their own network & service. In fact, they'll remind you when things fall apart that they don't guarantee their service. What sort of company doesn't guarantee the reliability of their services?

Just had a great customer service experience at Telus today. It was Dawn who helped me. She was so informative, focused and quick. She answered all my questions in a calm and positive way. I was a shaw client for more than 10 years. But miss them no more. I am a happy client at Telus.

I had Telus home service for 45 years, a landline phone, Optik, wifi internet, and cell phone. I moved, so sent all equipment back. No problem there. However, they billed my cellphone for 4 months after I cancelled. They also made a billing error on the landline bill but didn't send a cheque, till 6 months later, after 20+ hrs. of phone calls to customer service, predominantly spent on hold. They finally located their error and sent a cheque. I deposited the cheque and it was returned last week by the bank. Thanks, Telus.

I was with Telus for over 10 years and in 2018 cancelled and went with another provider for a better deal. Number ported over everything was fine with the mobile switchover. Went in to Telus store and called a rep with the store employees to cancel data on my IPad now to my knowledge that was done. Fast forward 3+ years to 2022 and Telus has sent out a balance to collections. After speaking to Telus customer service The IPad data was never cancelled so a $5 monthly bill accumulated to a balance of over $150.00. Telus sent zero notifications either by mail, phone or email. Instead they sold our wrongful debt for pennies on the dollar to General Credit Services. When I asked the agent why would Telus not just send a letter or give me a phone call at least ONCE in 3 years of not receiving a payment? Telus treats its customers like garbage. Stay away.

And… I switched our services to Telus and I'm regretting our decision. They made all these promises and offered all these credits to sign up. Come time of billing and no credits were applied, their story and explanations have changed 100 times and blame it on the sales person. My bill has been wrong for months straight and they keep promising to fix it and DON'T. Horrible service and just like to ** their way around everything.

I moved to a new place. Telus wants two weeks to set up internet at new place. Are we living in a digital world? I doubt. These guys doesn’t know anything about customer care. Pathetic. I won’t recommend this service for anyone.

Called to discuss a new plan. Put on hold twice for over 1 hour so I gave up. They only respond to email from bushiness but not regular customers. Customer can only call by phone. Will be changing provider when my contract expires.

Booked an appointment to install internet from Telus, they didn't show up, and I booked another appointment the next day same time. And confirmed with both the customer service and the technician, but again no show! I canceled my work to stay home wait for them. I called customer service, they apologized and booked me a third appointment and said a technician will call me shortly to confirm he is coming next day in the morning. But again nobody called. They treat you like a fool!!! What kind of crap service is Telus servicing here.

Recently they installed pure fiber. I tell you my wifi still cuts off. I especially notice this when the weather turns to colder temperatures. You can see the circling thing when it's trying to load when watching streaming sites. As I've said don't pay extra for their so called pure fiber.

Telus signed us and our neighbours up in our building as they installed fibre optics & gave us a great deal. They installed it yesterday and all was well for 5 hours & then the service quit. No one was able to explain why or fix it & we kept getting passed from one rep to the next. We finally told them to just get their equipment. It’s been a nightmare 24 hours with Telus. Worst experience ever.

Well we have been with them for two years and they should have fixed their wire on the outside of the house but yet still two years later we keep getting a monkey that says they're here to fix the inside of the house again and again. They keep sending a monkey and yet over and over on the phone with them get some rude people that think they don’t need us for customers. We’ll wake the ** up. If you don’t have customers you don’t have a F job. As the home internet if it’s not Fox today going to cancel home internet and two cell phone lines with them.

Telus disappointed me very much as a consumer. A system error on their end caused financial loss and major inconvenience for me. Telus representatives were unwilling to be empathetic or show integrity in dealing with the situation. No customer service was provided, zero credit applied to account. This company will stick you the middle finger if you are ever stuck in an unfair situation with them. Avoid!

Called in for moving requests on Jan. 13, scheduled on 19th, technician came and said work order wrong, couldn’t install and left, asked me to call Telus to correct the work order, after bunch of calls to Telus, sent me another work order, next day technician came in and said still something wrong, only have internet installed, no phone service provided yet by today on 24th! I am still waiting and keep calling them, nobody can tell when the phone can be done.

Every time I started a new contract with them there’s always a surprise at the end. I dealt with 3 people first - Winslow (worst of the three) pretending to be at the loyalty department but only to find out he’s just a regular guy a regular customer service representative and the second is Christian then the resolution guy (forgot his name out of frustration) department which settle the dispute but still no solution for this matter. These guys are a scam. I can’t wait for my contract to be over. Don’t recommend Telus at all. No wonder their reviews are very low. So disappointed. Don’t sign up to any of their contract/offer. You will get trap. Beware.

I left my mobile provider to join Telus on a good offer. 2 weeks after I switched my old provider called me and offered me an even better deal, which I accepted. Since I had only been with Telus for 2 weeks I had no online account set up and had not received my bill for the few weeks I was with them. It had slipped my mind honestly until 6 weeks later I receive an email informing me that I have been brought to collections for a late payment ($61). Also my credit score dropped 110 points! I called Telus right away and informed them I hadn't received my bill from them so I it slipped my mind and I would make the payment right away. They said they would remove it from my file but they have not.

I'm writing about the experience I had with Telus the past 5 or so months on behalf of the company I work for. We wanted to get a landline phone # transferred from one location to another. We've done this many times before with other companies without much trouble. This process with Telus required 3 different site visits. I have lost count on how many time I called Telus to try and sort out why this service request wasn't completed. Every time I called I had to reexplain the entire situation (even though at the end of each call the agent assured me I'd not have to reexplain in future). Every time I reexplained I got different information and advice back. No consistency. Was put on hold. Was transferred. Had calls dropped.

The 1 star shown above only applies to the 2nd agent who answered. I called three times for the same issue. The one who helped me is the 3rd and last agent his name is Alex ** if I'm not mistaken. He is very patient and very helpful especially handling the CC information. It took me a while to realize it and he was so patient and solved the issue till the end. I would rate him 5 or even more! However, the first guy who answered I think he is of Vietnamese accent I am not sure. He was kinda helpful but it did not fixed the issue and somehow I think is new and he needs more customer service training especially handling the clients. I would rate him BETWEEN 1 AND 2!

For context, for the last half of a year or so, my internet has been having issues where my internet would constantly drop in and out without any reason, and while I called TELUS about it, they genuinely could not figure out the issue. My family picked up the TELUS Gigabit Fibre plan a few months ago, which finally meant there would be a technician over, but after the installation, the internet was still running at 90-100 MBPS. It took a total of three technicians being sent over just so they could fix the issues with the Fibre not working, and while the Fibre is now working, my internet is still not working correctly, despite half a year passing of me griping to TELUS support about my broken internet.

I have been a customer of Telus for home services for many years. Within the past 2 years I have had several billing issues that required me to phone them to rectify. I have experienced ridiculously long waits on hold, being transferred from one department to another, more holds, and eventually speaking with an agent for at least an hour each time carefully going over the problems I am experiencing. I have been promised a reduced bill at a cost which was never applied and was sent an additional service (security camera) that I did not want. When I said I didn't want any additional services as I was already unhappy with the service I was receiving, I was told that it was a 'gift' free of charge from Telus and was included automatically in my new plan. Now I am being charged for it! I have been misled and out and out lied to by Telus. Looking now for other avenues to get service .

Home service contract expired December 3, 2021, which I didn't realize until I received an extremely high bill December 5th, 2021. Called Telus on the 6th. First kept on hold forever until someone answered, then had a service rep that treated the whole thing as a joke. After about an hour on the phone with them and finally setting up a new contract, he said I should pay the full amount, even though only 3 days were used, and that there would be a credit next month, plus he was giving me an additional $100 credit. Therefore, he said there wouldn't be any amount due in January and only partial amount in February.

I had 7 phones and 3 security on my business account, and my plan is bring it back. After two years when I returned phones through UPS as Telus said, but after two months Telus said, "We got only one phone." Telus charged me huge and sent bill with late fee without listened me, I went the store in person 3 times but they don’t care, without my fault, I am suffering a lot.

Telus bought out our existing security company Alarm Force and when a problem incurred they did not have replacement equipment and could not maintain the system. We were forced to have Telus system installed. It was supposed to be a no charge replacement but we got billed horrendous $$ which were reversed, then the $$$ reappeared again on our bill. Then the upstairs security panel does not work and we cannot get it to sync with the downstairs panel. Problem after problem. Miss our old Alarm Force security system and service!!

During the boxing week, I thought about joining Telus - spent 3 days calling Consumer/Corporate CSRs-found all - unknowledgeable, untrained, not interested in knowing customer needs. DO NOT JOIN THEM.

They said I had 3 months to pay the full amount, to keep my phone number and restore my services. I paid within about 80 days, when I paid they said there was no way to restore my services. They also kept sending me emails, and every time I talked to them they stated I was a valued customer and they wanted to maintain a positive relationship. (Not an exact quote) They obviously misled me, by saying my services would be restored once my bill was paid, because the bill is paid, in full, and Telus refuses to turn my phone back on. As a last resort, I plan to ask them for a record of the online text chat, that will show they’re in the wrong, and that Telus broke our agreement.

I have noticed in the last few years their customer service agents are nothing like they used to be. I have been with them for at least 25 years. If they cannot give you an answer which is often the case now, they do not have or are not willing to move you up the chain of command. I have gotten a mysterious $14.99 charge added to my cell phone bill. After contacting Telus about a number of times about this charge, I have gotten four different responses on four different occasions as to what this charge could be. They have been kind enough to dismiss the charge on my last two bills, but apparently it is a monthly reoccurring charge. I guess they want me to contact them every time I get a new bill and go through the whole ordeal of explaining the situation again. Bottom line is, I have no clue what I signed up for, no one at Telus can you tell me and it is shameful that I cannot get an answer.

It's getting worse. They start charging a $150 for a simple a technician to get a minute job. This's I asked for longer internet cable they can't provide me, the manager offers me a $20 credit & am going to find somewhere else. It's a ridiculous decision. I've been with them for a long time. It's better to shop around.

The Phone and Internet marketplace is monopolized by just few companies. They managed to keep competitions out of BC market by banning foreign competitions. Our internet service costs among the highest in the world. The service is lousy, I get so many calls from thieves and robbers who try to scam us for money, imposing themselves as IRS agents, border service agents. Scammers can get legit phone numbers so easily to harass us every day. Phone company don't protect us from scammers. With little competitions, the service becomes poor and price is relatively high. Hope someone will clean this mess up.

Hi! I am using Telus home Internet service since 2 years but this October my contract finished up and meanwhile I switched my Internet Plan to business account and Nhema ** TBS Fixed - Care TELUS Business Solutions dept. assist me beyond my expectations. She setup all the required procedures and helped me for the transition of the service very smoothly, Telus is doing great just because of real passionate associates like her. I will be with Telus forever and suggest everyone for gaining a pride to be a Telus Loyal customer ever.

We signed up for Telus PureFibre to be installed in our home due a year ago. The contractors who did the work made a mess of the yard and we had to petition Telus to repair the damage. This process was a long one, but was elevated thanks to a conscientious call centre person and the supervisor who took it on. Polar Communications Inc took over and the job was done well. We're satisfied, and will soon change from Shaw to Telus to be our phone, TV and internet provider.

My experience with Telus has been the WORST! Communication from a person that will actually LISTEN in order to help has not happened. I STARTED service the 15th of November. 3am 24th of November service was “suspended”. I was told on the 24th “account went over credit limit”. I paid $155.40 9 days of service I had. For that amount and Telus still thinks I owe. I’m told on the 24th of a “connection fee” $50. I was not informed of this on the 15th and also should have been informed of “$200 credit limit”. From $50 fee that Telus has tried to push and not informed me of at the beginning has resulted in cancellation of my service now. I was told by one Telus employee I was to get a call back from a actual “supervisor” no later than 48 hours. It has now been 55 hours. TELUS is only equal to money grubbing GOOFS only!

I left Shaw to take advantage of Telus fiber optics, What a mistake. the first 4 months my invoice was correct. Then I had Telus install the exact bundle at a second address of mine. Both accounts under my name. Since then my bill for services has been a constant overcharge. Sometimes $500, $453, etc. when it should be $360 for both addresses. For 6 consecutive months I am on the phone for hours trying to correct this issue. To speak with an agent is next to impossible.

Started company conversion from landline to VOIP Feb 2021 - many screw-ups by Telus, not completed till June 2021. All lines, setup, etc were installed prior to contacting Telus. Their incompetence in project management and follow through was the root cause of all delays. Likely, due to no one actually being responsible for true project management (most are contractors vs. actual telus employee).

I been with them since Jan 2021. Never missed payment. Now got the contract in July 2021. Love it has a cell phone and tablet plan. Cause of my disability I got a discount on my plan. Thank you. I most definitely will renew contract once approved.

Telus sold me a smart hub for my home. Never worked properly and cameras always lose signal. Spoke with Telus ten times and never got a call from a tech. I have called them over and over and over.. All they do is say, "Oops you have the wrong department" and pass you off for another 1/2 hour wait on the phone. They damage my stucco on my house. Two different techs installed it wrong. Here I sit on hold with telus again on Saturday.. So excited. All telus does is send bills. Horrible experience. Canceling service and NEVER DO TELUS AGAIN.

Doorbell camera takes multiple attempts to connect when you want to view it from a phone or even the hub provided and is slow, to the point where in an emergency it’s useless (can’t blame internet connection as that's also Telus and we pay extra for a faster connection). You also have to pay extra if you want the camera to notify you of movement smaller than a person 2ft away from the doorbell. Internet drops out and lags regularly (we live in a city). Terrible picture quality on their doorbell camera compared to a Vivint camera from 8 years ago. Thermostat doesn’t read the correct temperature in the house and goes on and off when it shouldn’t.

If you’re already a Telus mobility customer you know how bad the customer service is and have probably been left feeling cheated, as I have on numerous occasions. All of these bad experiences need to be reported to the CRTC and Consumer & Corporate Affairs Canada, leave reviews online to save others from similar experiences and, if necessary report to CBC Marketplace, BBB and don’t hesitate to use the Canadian Courts Small Claims to resolve these matters. In my opinion, Telus is the WORST cellular provider in the country by far, they need to be held accountable in every way possible for their actions.

Telus is completely useless. They have the worst customer service and the most overpriced plans. I will never sign another contract with them again. Another provider gave me better rates and plans for my mobile and internet and most of their customer service reps are some of the most unprofessional people I have ever dealt with. I'm done with Telus for good. They been nothing more than a waste of time, not worth it.

Did Telus buy ADT just to ruin it? I had been a happy ADT customer for years. After relocating & being changed over to Telus, I have experienced exceptionally poor customer service. I am going to find a better company that provides proper customer service.

Total nightmare to cancel service. Called to cancel. Told to use online portal to cancel. Cancelled and returned equipment shipping tag generated by their system. Billed next month. Months of repeated calls to finally confirmed service cancelled. Still don’t know my final bill.

I wanted to look into business plans for my small business they had advertised all over their homepage a plan that was $85 a line and included Canada and United States unlimited with 40 gb of data and no overage fees and a $15 per line discount I wanted to switch three lines over in total. When I went to do so the representative had to call for a escalation on the order and they came back with telling me it was an error and they completely changed everything online. This was 3/4 of the way through the month!! I even took photos of before and after someone needs to step in and regulate this kind of stuff. I personally don’t like reviewing things but this is just unfair in my opinion!

As I was offered a plan of $65 per month with phone per line if I am including at least 4 lines into one account and I found that offer reasonable for me and my house mates and we ordered and signed the contract of 2 years but as after 1 month bill appeared it was $100 for per person that was too high balance than it was offered to us. But when I contact Telus they told me that they will update billing next month and I waited till then. However nothing was done with that, additionally bring it back balance was supposed to be $300 per phone but into account it was showing $700 per person.

I would never recommend Telus to anyone for any service. I have been a loyal customer for over 20 years and they screw you over and overcharge you at every single turn. They won't help when there are issues. They trick you into paying for things you don't want. More than half the time the internet is out and they never know why and can't help. After 20 years I can't wait to say goodbye to Telus. I will also be taking my cell phone services somewhere else. they don't deserve anyone. Money greedy company that doesn't care about its customers.

Called into a customer service rep about inquiries of home security. Now Telus bought out ADT and I was a ADT customer previously. No word of extra charge this or extra charge that. The tech comes and tells me of all the extra charges. Remove old panels and install new ones $50 bucks each. My alarm can’t be wired to the old alarm so will need new sensors, that's an extra charge. I now have talked to a manager about having a tech come back and take all the supplies back. I have sat at my house for over and hour since they told me 8 am - 9 am. No one called no one showed.

Telus double billed me over $660 in March and April. On Sept 28 ‘Eric’ said the refund would be processed in 3-4 bus. days. On Oct 12 Rachel said a supervisor hadn’t authorized the refund yet and said she’ll call me. I’m still waiting. Customer service is appalling.

Transferred from Rodgers due to no coverage in Northern BC and Telus has monopoly. Changed 2 lines over. One line took two days to transfer and work. Other took five days to work; so without a phone for a week. Had to do the research myself as the company told me it was rogers issue. Called Rogers to confirm it wasn't was a telus porting issue. 8 hours of phone calls to get info between. Still charging me a $50 connection fee for 1 wk no service.

Salesmen said Telus would buy out my remaining contract and cancel my account with Virgin if I switched over. I agreed. They did not cancel the Virgin account and also billed me for the Telus account. When I called customer service they said they can't verify what the salesmen said nor do they have access to billing. I am left with 2 different providers, 2 monthly bills and one cell phone. Never trust these people. All liars and scammers.

We get charged a fairly high amount, every month like clockwork for continuous high-speed internet. We even have a booster. Yet every single day starting around 6 or 7 pm our internet vanishes. Everything goes into loading screens and all the streaming services that we use say we don't have enough bandwidth and this fight goes on as late as midnight. Telus is a ripoff. Do not pay for their services. They know there is a problem and they refuse to do anything about it. They owe us a lot of money. Sadly our internet is bundled with a family member's phone service and we don't have much say. I am dropping these jerks as soon as possible.

Telus is so unreliable we’ve had. So many issues with them for YEARS. Do not choose Telus. IT SUCKS ABSOLUTE **. I rarely have cell service in my own house, no wifi in my room where I work, and I can’t even call people in my house because the reception is so bad!

Please go with Shaw. Don't waste your time with this company, I had 2 tech come to my house to fix my internet. I work from home and I have to end up going back to the office because of internet issues, I call, wait almost 1hr to speak with support, why have support when you can reach them? Tech show up, sit in car then drive off!!! What kind of business they are running? I'm switching to shaw before the year end. This is rubbish!!! They compensate but compensate can't fix the problem when you miss a day pay/class.

I just had the worst experience with Telus after long standing relationship with them. I called last month to renew my plan and get a new phone. I was told that my plan will not change but will be enhanced and I will be charged $50 for activation fee to discover that they charge me $167 and made me pay some taxes upfront that I haven’t been aware of and they’re also overcharging me on my bill by 20 bucks for the phone which I wasn’t told. When I called and asked for an escalation and tried to return the phone on the basis of breach of contract they told me, "You missed the 30 day window to return it and you are stuck with it!" .. Can you believe that! And they call themselves a big company, what a joke. I will be disconnecting all my services and make sure others know!

My brother-in-law canceled Shaw service for my 83 year old mother-in-law because Telus said they would install service the next day, September 16. It is October 2 and she still does not have service. No phone or any way to communicate or to call for help. According to Telus, a 83 year old woman who lives alone is not a high priority.

It is now 10.27 pm on October 1, 2021. I just checked my mobility account and it says my daughter’s phone is already above the data limit for Oct 2-Nov1!! And for mine I have used 1.64 GB. Is Telus trying to cheat their customers? I have been with Telus for many years now.

I have been with Telus for over 20 years. In that time they constantly try to scam you every chance they get. When your internet contract runs out (only good for 2 years) it automatically resets to highest paid/worst service billing. Once you catch the discrepancies on your bill, you call to readjust your package to the previous. They don't reimburse you for your excessive bill and say, "Sorry it's all we can do." I pay for 72mbps and often only get around 15mbps. Calling technical support is a joke, expect to be on hold for hours. I need to contact them on a monthly basis regarding our slow (if any) internet service, so they can "update the software".

Great at first, when everything was installed. Just a simple system on all the doors and to room monitors. But first the batteries went within 6 months, and had a service call. This has happened at least 4 times over the 5 years. Alarm goes off and police attend, and we get a Bill from the police department. This happen 5 times. They don't investigate, they leave every problem to the customer to sort out. Even to the point of the police locking the door and the alarm goes off again 2 min. later. I always contended that someone was in the house. After selling our house and just being on the phone for 130 mins. to cancel. I get a surprise of 90. to cancel because we renewed over the phone in 2019. Who does this ** and gets away with it. On month to month we thought after the first 3 year contract, but just another rip off. Change of ownership has done nothing in improve this company. Stay away.

3 hours on hold yesterday. 2 hours on hold today and I decided to hang up. No one came to my help. My internet is still not working good with uploads speeds of 1.9 but they keep billing me $110 per month.

I have been a business customer of Telus for over 20 years. During that time, I have never had fewer than six phones, but now I am in the process of switching carriers. In any other industry or country, their actions would be criminal. I got a quote to renew the contract for five phones this year. The Telus dealer said the best deal would be if I also signed up for an ADT security system because of a special promotion, even if I didn't need a security system - which I did not. I asked to see the paperwork. Upon review, the ADT system was for a longer contract term than the phones. I signed nothing and ordered nothing - neither new phones nor security system.

Run, do not walk away from this company. They consistently charge double what you can get from other cell phone providers and they scam you any chance they get. They have decided to charge me $310 at the end of my contract with them because I changed to a different provider and they refuse to honour the “bring your device back” program. Apparently it’s in the fine print of a contract that I signed two years ago and it is vital information that I should “obviously” know yet it’s not worth them putting it into the instructions on how to return the device that they linked me to on their website. Complete garbage scam artists. I’m disgusted.

Worst company and customer service ever. I ordered an iPhone 12 online and I never got the delivery. Telus wanted nothing to do with helping us out. They kept defending UPS saying they got proof of delivery which was my name, on the box. So finally my husband found the phone, box, cable, SIM card all shewed up in the yard. Because probably UPS guy throw it and left. And Telus refused to reimburse or send me a new phone saying it’s not their problem. They delivered, even though no one was home and UPS just threw it anywhere. We lost $1200. Telus is the worst company in the world. Most expensive and worst customer service.

When I purchased a new home, as internet was included, I called Telus 3 1/2 weeks in advance of my move date, to cancel my services. As I am newly retired, the rates charged for cable and home phone are now far out of my budget. The service rep was extremely helpful and offered me a great deal that fit within my budget, so I decided to keep my cable and land line and organized the move in date/transfer of services date with him.

TV always freeze sometimes for hours on end, box has been replaced a few times already. In my opinion the most unstable and unreliable system. They reset the box but within days it does it again. They have no

I have been a customer with Telus for about 15 years. They had always been okay as a provider (home, internet, television, mobility) - about as good as you can get in Canada. So when I had been having problems with my phone during an "outage" I called with hopes they would offer some sort of compensation. I believe if you are paying money for a service it should work. If it doesn't, that provider should then be held accountable for it not working. I was on the phone with 7 different people and over 3.5 hours. When I asked each time, after explaining my situation to each person, if there was ANYTHING they could do for a long term customer, they simply stated "you have the lowest plan we can offer".

The young man (Kevan) in the Telus store at 1 Adelaide St N, London, ON was wonderful. No hassles. Simply gave me the SIM card I needed. Very prompt, courteous, and helpful. I could not have asked for more. Kevan is a great representative!

This store is scam. I ask them to provide service. They charge me 80 Dollars and they said, "Sorry we don’t have service in your area." Then I ask them to return my money and they, "Sorry I cannot give your money back as well." Be aware. Run away from Telus. Is this a new thing they rob you.

In 1999 our local BC phone company “BC Telephone” merged with Telus. Under Telus the customer service is almost non existent. Whether I dial O for operator, 411, 611 or the 1-888 customer service numbers! Still can’t get through. Long wait times, no way to leave voice message, callback service not always working. Although my Home Phone line in BC has been very reliable, but trying to get in touch with a customer service rep to deal with billing or internet tech services, all long waits.

I called to have my Optik Box moved into a different room since a jack needs to be installed in the new room. After an hour of waiting, the person I'm speaking with asks to put me on hold while they contact a technician, which is fine, but ten minutes later they tell me that they "cannot reach the technicians" and that if it's okay, they will call me back later. I said sure but they never called me back. I was volunteering all day so once I was done, Telus was already closed and tomorrow is a weekend (and I'd rather not spend my weekend dealing with poor customer service). Also, the robot told me I could book an appointment through MyTelus and despite being a teenager (AKA technically-able) I could not find a single option that dealt with moving a TV within your own home. On the website, it would only let me select a different address or change my TV plan. I am beyond frustrated as this should be a lot simpler than it is being made to be.

We are Telus customers and we had to spend hours on the phone and being moved from one incompetent person to another and had to repeat the exact same thing again and again. This is extremely frustrating as nobody tried to understand the problem and we have been paying the TV subscription for nothing in return for almost three weeks now. If you have an issue with Telus, be ready to waste hours of your time and you'd be lucky if they solve your problem.

Good luck if you want to speak to anyone with technical support! They do not care about customer service at all, and your time is not respected. Wait times are well over an hour. We pay staff to sit on hold with this company. This company also outsources their business outside of Canada. Do not stay loyal to this company.

Having been a Telus Customer since 1994 I have been put through their horrible service over the many years much of which has been due to their Outsourcing and sending Canadian jobs to Mexico, India and now the Philippines. This is a big Corporation in Canada which succeeds in robbing Canadians off their hard earned cash and plays at using propaganda techniques to have the unknowing public believe that they care about Canada and its communities. When you take millions, eliminate jobs and put pennies back into Canada you are no better than a famous Con Artist known as Donald Trump!

Equipment didn't work after installation as expected. Smart locks were losing connection to main panel. I couldn't even use lock code to open the locks. No help and support came to address the issue for almost a week. Had to request cancellation of services.

The most outrageous thing they did was file a delinquency report for 9 dollars outstanding balance on the account I already closed in 2019. I was not made aware of this for almost 1 year and half. Just moved to FIDO, much better than Koodo or Telus and a much better customer service. They were unable to explain why they did not contact me before filing a criminal offence, for almost a year and half. Absolutely deploring, and these guys screwed up my credit history which I made for the last 11 years staying in Canada for 9 dollars. Please chose some other company.

I was a Telus customer with 4 active lines for 5 years. After exchanging thousands of $$ with them, they have decided to charge one of the acc 55$ for 190mb of used data!! It is 13/05/2021 and telus is a greedy???? That is going to extinct.

I got a subscription of 150 mbps but I am just getting 6 mbps. I have proofs of screenshots from speedtest.org. If I could attach the screenshot here, I would save a lot of customers from falling into the trap.

I would not recommend Telus to anyone. Left them a few months early as my contract would end 3 months. I received my final bill saying due date May 5th and made payment April 13th. They reported to credit bureau that I missed a payment. I called them to discuss and the first agent was not able to answer so I asked to speak with a manager. Phone got disconnected and no call back. I call back and again the agent is going to tell me that I made a partial payment the month before that is why they reported a missed payment. He is going to advise me that as per the prior agent I was talking over her. They put negative notes in their system about customer whenever they are not able to answer your question, etc. Never Trust Telus. Because of this negative report my credit score dropped drastically.

Would not recommend Telus to anyone. The customer service is deplorable. I have had nothing but trouble with the pvr box. The first time it was installed improperly and now it has shut down again. I spend more time on hold with them and nothing gets solved.

My boyfriend called in and made an appointment to have our Internet upgraded. Tech came LATE so my boyfriend was not home at the time to help him. We live in an apartment so the Tech NEVER told us he needed to get to the Internet box in our electrical room so he was already upset at me when he arrived. The Tech began harassing me by upselling me on other options I did not understand. I Explained to the Tech we just wanted what we asked for over the phone which was 100 MPS. The Tech told me NO and started upgrading our internet for a Apple TV 4K. I told the Tech we do not have an Apple tv to run it on and he insisted I can just watch it on my computer?

I am very unhappy with my chat with Customer Service today. I patiently waited for them to help me with lowering my bill and was left with lots of questions I had to answer and waiting lots of time and ended up with 0 results. I am currently paying $75 for 10GB of data and I know people who are paying the same for 20GB of data and Telus also has a promotion for $80 for 30GB of data. Why should I pay the same or $5 less for 10GB - 20GB less. I don't even use all of my data I should be able to get a better deal. Never before have I been so patient and got 0 results. Every company has worked with me but Telus. Fido currently has a deal for 10GB of data for $50/month so I know it is possible. I am extremely dissatisfied with my service today and Customer Service's ability to help me whatsoever.

I fired Telus about 17 years ago because of their poor customer service. Never in my 73 years have I seen a company undergo such a complete transformation. The Telus customer service today is second to none. Being older and probably not as tech savvy as some, I found that even though the prices for Public Mobile service were quite inexpensive, I wasn't able to negotiate a system where there were no humans to talk to and I decided to move my cell phone to Telus since we had signed up with Telus for a bundle with internet, cable and house phone, and so far we had been happy with our product and service.

As of the time of writing this review Telus does not offer the alarm.com SVR on residential accounts. As a result the alarm.com cameras can only take short 30 sec clips with a 30 sec gap in between each clip which makes it pretty much useless as a video surveillance system. I have heard countless stories of people's cars getting broken into and things getting stolen only to find out the cameras did not record the actual crime or suspect so the police or the courts can't do anything. So what are we paying for?

Telus Discriminates Against Religious Organizations, and Refuses to Respond to Concerns. 1) On January 21st, I signed up for new service through the Telus online portal, and received confirmation of the order. The purchase and sign up with Telus for New Mobile Cellular service was conducted and completed on January 21st, Including fees of $43.75. On January 21st I also Received an email form Telus as "Your TELUS purchase is confirmed and order details enclosed" indicating that the phone would be sent out within 24 - 48 hours. I will point out that at no point in that email, is there any indication, that any further information, any further process, such as a credit check or deposit will be conducted. It appears to be indicating a fully completed order.

Telus doesn’t help their customers. They don’t care if you switch to another phone company. Bob the supervisor likes to argue rather than help you. Worst phone company EVER!!! One team member doesn’t say the same information as another one and you wait on hold forever!

Over a month since I ordered my Sim cards and I haven’t gotten them. Then I get a bill for the previous month and for the next month. Somehow they say that’s normal. How can a company expect someone to pay $243 for service that I have absolutely nothing to show for. I also have a business plan with them. Telus has assured me that it doesn’t matter the quality of service they provide, they will not give you a discount. They will not even offer you $5 off.

Been with Telus for decades. Without going into a rant that would equal a full featured novel this company has caused so much endless grief in my life with their ** customer tested upgrades and Horrible customer service. They could Never offer a fluid, Reliable, Secure and affordable service in over 20 years. I have had to call in doz. of times to get something fixed that was working fine until they got hacked or upgraded their untested systems (consumer beta testing I presume - cheapest way). In other words it was not a problem the consumer created by upgrading hardware or changing device settings.

Was with Bell for mobile phones and Eastlink for cable, made a big mistake switching to Telus internet and cable, only works occasionally. They called to ask me to switch cell providers, offered us three lines and a watch for $120 a month, never got SIM cards yet was billed for an overdue account of $221? Each person I talked to said bill would be erased but wasn’t and every call my bill went up! Went to activate SIM card and after our two phones were activated we were told they couldn’t activate watch due to my completely false bill of $221? So why activate two phone lines before saying no to watch? They agreed it was a false bill so believe this is illegal as billing was false with obvious proof. Don’t sign with this scam of a company!

They are quick to call you back and respond to emails when you are looking to be a customer, but then ignore you until you decide to leave, then they send you nasty emails trying to belittle you for your choices. No way to actually speak to anyone unless you wait in the incredibly long queue of their main number. Too bad there isn't real competition in the cell industry. Perhaps Telus should stick to just Western Canada, then maybe they could give their customers more attention!

I was looking to switch rural internet providers and checked with Telus to see if I was in an eligible area, I was so I went into a local Telus store on December 22, 2020 to get set up with a SmartHub. At the store they confirmed that I lived in an area of service. With the SmartHub I was told I would have 15 days to try it out and cancel at no cost if it didn't work for me. Set it up at home, worked great for a few days and then on December 26, 2020 I just didn't have internet access. Gave Telus support a call, they did whatever on their end to get the service back and I made sure to mention that I was on a 15 day trial and wanted to make sure this wasn't going to be a reoccurring issue.

Our internet is half the speed that we are paying for more days than not. We have to call Telus once every month to boost the internet speed. No, clear solution provided for the problem. Customer service is hard to understand and tends to transfer from one department to another without fully taking the time to understand the problem. Today we were receiving text messages with overages of $10, $25, $50 and our data shows as fully used in one hour for the whole month although we pay for unlimited data and are at home using wifi. Customer service said it is a glitch in their system. Don’t get telus unless it’s your last option.