Straight Talk Wireless Reviews

In short I was lured into joining with the "value" of $45 unlimited plan. What I wasn't told is that the company has NO CLUE about customer satisfaction and retention. I called because we were having issues with the sim card purchased from Wal-Mart. After an extremely long wait time I was answered by (MASHKA i.d.# **). Note: all their customer service agents are foreign and speak broken English and don't truly understand your requests. She was extremely rude while on the phone, I heard her joking in the background with other agents while I was on hold. When I asked her about it she said she was "doing her job" and became very condescending. She was combative and she was EVERYTHING YOU DON'T WANT IN A CUSTOMER SERVICE AGENT.

I have a existing Straight Talk service and I was updating to a new phone. When I got my new phone from Blu I found out that I needed a Micro sim card, so I ordered a new Micro sim card from Straight Talk to put in my new Phone. Well, when I received my new micro sim card from Straight Talk it did not work, come to find out that Straight Talk send me micro sim cards for new service. Why would they send me a sim card for new service when I have existing service?

No Refund after 2 years followed by BBB complaints and FTC involved. November 2014, given a cellphone as gift. Purchased a SIM card that was faulty, was refund fully. Purchased a Straight Talk SIM Kit never worked. I paid the monthly fee via credit card paid for the SIM card Kit. Filed 2 BBB complaints, 1 FTC.

So bad. They couldn't switch my phone over even though they said they could. It took them a week to figure out they couldn't do it. I spent hours and hours on the phone with them. So I eventually did a factory reset on my phone and lost all my everything. That phone can't even use wifi now or download any apps. It's toast. So then I had to order a Straight Talk phone. It took another week to receive. So I had two weeks of no service and countless hours of me on the phone with customer service.

After finally getting a smartphone, I decided to purchase an activation toolkit with SIM cards for each carrier from Walmart. I activated my phone with a T-Mobile SIM card from the toolkit with no issues, and kept it for a few months. After deciding that I wanted better coverage, I attempted to transfer my number from the T-Mobile SIM to an AT&T SIM from the same toolkit. On the first call to customer service, the woman on the other end informed me that I should leave my phone on and that in a few hours, the number will be transferred.

My spouse is in Kentucky and has not had a phone signal for two days. This is a phone he uses for our business. Since he cannot use his phone without a signal he phones me from his satellite phone in his truck and asked if I could check his messages. I went online, found the directions to do so; IT DID NOT WORK. I tried several times before calling customer service. I was informed they no longer support that service. I was told that is why they ask what zip code you will most likely use the phone in.

Do not use Straight Talk. They are a joke of a business. They changed my phone number without notice. No way to retrieve it. I would sue them if I could but it's just a waste of time and they know that.

I used to have Straight talk service and I had been with them for several years but in the last year, I have had more trouble with them than I ever thought possible. My stepfather's phone was stolen so I called to report it and I also wanted to have his old phone reactivated so that he would not be without a cell, as he is in his late sixties and has had some health issues but he still insists on being independent and doing his own thing as far as errands and such. That put his stolen phone on the blacklist first so as not to get them confused, then transferred me to activate his old phone.

When you buy a Straight Talk minutes card, $30.00, its add thirty days of service. When you enter the pin on your phone it gives you two choices: 1. enter now, 2. reserve. If you choose "now" it subtracts your current month & gives you a new thirty. It takes away whatever your balance was. You're supposed to put it in reserve which I found out later. The instructions are misleading. Called Straight Talk. They said, "It's their policy not to issue refund." I did not want refund, wanted my 29 days, almost a whole month service. I wanted the extra month because was going to travel and did not want to deal with it on road. Emailed company CEO as was suggested on a forum. No response.

I have been a loyal customer for years without issue. My credit card was on file with them to use for auto-pay each month. I noticed for the first time this month that I had 2 charges from Straight Talk on my account. This actually happened last month too, only I didn't notice. I figured it was a mistake and could be easily resolved, so I called to find out what happened. They informed me that a second line had been added to my account. I told them that I never added a second line. I am one person with one phone and I have no use for a second line. Initially the person I spoke to agreed to move the money I was charged for the fraudulent line to my actual line, so I agreed. After it was done, I realized he actually had removed the money/minutes from the correct line and added them all to the fraudulent line.

Bought the Straight Talk home unit from Walmart and then purchased the cell phone service card. It was terrible, sounded like I was calling out of a tunnel, echo like sounding. When I called customer service (out of the Philippines?), they could not do any more to improve the terrible quality. Called approximately four times, just lousy product. I know they provide service over the Verizon service lines, but the bandwidth must be the bottom of the barrel. There were times when the call just dropped or the other party could not hear me!

The Straight Talk website said that I could use the Bring Your Own phone activation kit with my phone so I bought it. Tried to activate, they told me it wasn't compatible after all and wouldn't refund my $68 for the kit. I was on the phone 4 times and a total of 3 hours for that. Horrible.

November 2013 I purchased a Galaxy S3 from ST that was set up for Sprint. 9 mos later, ST covered me for a bad screen with a replacement phone. Just under a year after that, I called because I had moved and didn't have good service at the new home and a couple towns I often visit where I get absolutely no service. After literally a couple hours on the phone (several calls), they told me they would replace my phone with a new Galaxy S3 for Verizon. They told me to send in the phone and they would send another. I wiped my phone and sent it in only for them to send the same exact Sprint phone. When I called to complain, they said they didn't have the Verizon model in stock so they sent me what I already had "so I wouldn't be without service". However, they told me to keep calling back to see if it would be available.

Shortly after I switched to Straight Talk, I began having problems with downloading some messages. I sought out troubleshooting advice with Straight Talk Tech Support, but to no avail. I tried doing my own research regarding my phone settings, but everything was set up properly. After months of declining service and unable to download more and more messages, I finally had enough and switched to another carrier. Unfortunately, I did so in the middle of a service month, after having already prepaid for the entire month.

Recently my wife and I (both retired) tried to cut our cell phone bills by $26.00 per month by changing our service from Straight Talk to Cricket (ATT). NIGHTMARE. Straight Talk, when you call customer service will put you on hold then disconnect your call. Over a 4 day period I called Straight Talk 17 different times. Each time I was had to go thru a minimum of 10 automated prompts to speak to a live Latino that spoke broken (at best) English. After 4 days attempting to port out to Cricket, and after the threat of a lawsuit and formal FCC Complaint, a Straight Talk rep released my number within 20 seconds. This is no doubt a plan that is being utilized by Crooked Talk to keep customers from leaving. Crooked Talk is the absolute worst. I will never EVER consider using this worthless company. Avoid at all cost.

DO NOT ENROLL IN AUTO PAY. USE CHAT INSTEAD OF CALLING FOR CUSTOMER SERVICE. USE A DATA TRACKER APP. For the past two years I have only had an issue twice with ST. Both were regarding transferring my service to a new phone. I always go down to Walmart and buy the service card and add it myself online or you can do it on a cell or landline phone as well.

I bought a phone for my girlfriend who uses straight talk for no contract service and her old phone was getting slow and old. So I started the process to get the new, unlocked phone, activated using her existing phone number. I went to the website and the site didn't work because some of the options do not apply to what I was trying to do. So I was directed to call the 800 number. Before speaking with a human, the free 800 service number had chased a wild goose for about 10 minutes asking me for data, having me re-enter it, enter it again, again, then finally transferred me to a service representative. Then the service representative was very rude. Finally after the useless website service, the automated service call, inept logistic (they send me a bad sim card) and the rude service reps, I ended up losing about a week. If I have to do it again, I'm going to look for a cheaper, simpler, and better no contract system.

I turned my phone on, then 9 days later they slowed my high speed data down to 2g from 4g. They said that I went through 5 gigs of 4g data in 9 days. I don't even stream anything at all. I shut all background data off, my data counter was at 1.4 gb. So basically they are taking our gbs. And pushing this new deal with a spin-off company they have now, so you'll pay for more data. I have Wi-Fi at home. I use that when I'm home at work, I do not use my phone. There is no possible way I could've used 5 gb of data in 9 days.

We used to have 3 phone numbers with Straight Talk. We had disconnected two numbers and had just called to disconnect the third when we found out they have been charging us for all three numbers despite having two disconnected. When calling and explaining the situation they keep hanging up. We tried asking for a supervisor and got someone named Carol. Same thing, she just hung up. We finally managed to talk to someone who said they would disconnect all three numbers again. However there is no way they can refund any of the money they charged us since the last time we disconnected the number. A few weeks go by and I have been charged again for all three numbers. It is very time consuming and frustrating to speak to someone who will help and when you finally do they tell you everything you want to hear but don't actually do anything to help.

After spending hours on the phone with them trying to get my phone service to work, they continue to transfer me from one representative to the other. Not only did I go through several different people, but one hung up on me. What type of customer service is that? After finally speaking to the manager I was appalled how I was treated. I am not one to write reviews, but after how I was treated I see no other option and the extremely rude manager Rodito Agent ID ** needs to know that he or anyone of the representatives can't talk to me or treat me like they did.

So we purchased a brand new iPhone from Straight Talk and the phone will not receive group messages. Straight Talk, after spending approximately 7 hours on the phone with them over several nights, they are now saying they don't warranty group messages. In other words, if you want to receive group messages don't go to Straight Talk. So they will not give me a replacement phone for the $625 phone that I purchased from them. So I'm stuck. Apple indicated that this was absolutely a Straight Talk issue. Bait & Switch.

StraightTalk has the most illiterate, rude, obnoxious group of lying support technicians known to man. Three days, today is the fourth, I have had them tell me they will give me a call back - lie, lie, and more lying. For the fourth day, after several hours on the phone with the incapable non-tech support (because they damn sure don't know what they are doing). I'm far worse off than I was when I called them the first time.

I've never written an online review, but I felt it was necessary in this case. I purchased a mobile hotspot device and it never worked and the customer service reps are incompetent. Do not purchase anything from this company!!!

I purchased a faulty phone. I contacted them to explain the phone was faulty November 1. After countless hours and representatives regurgitating the same phrases like, "that's not our process" or "let me see if a floor supervisor is available" and "thank you for calling", on December 11, I was done. Why is that every representative either tells me there are no supervisors available after only ten seconds of supposed looking or immediately indicating that they are in fact a supervisor but lack the authority to resolve the issue? For that matter, why even thank me for calling if you have no intention of assisting me? Next time, I'll save my time and not call, and they can save their bad service and not "thank me" for nothing.

Straight talk broke my Galaxy S3. Simply put, they changed my number without any valid reason, and when I called to remedy the matter, they rendered my Samsung S3 useless! Stay far away from this corrupt company!

I have been on the phone with Straight Talk for the past 3 week, emailed corporate and none of them will help. First every day I called them they made me do the same exact thing that didn't work and then I get corporate that calling me and explain to them and then they hang up on me. I called them back and she put me on hold and would not speak to me. Straight Talk cares about no one. All they care about is money that they take from us!!

Straight Talk has long advertised UNLIMITED in capital letters on their cards, advertisements, website, and the boxes of the Straight Talk phones. The service plan is 5 gb of data for 30 days. Once the 5 gb allotment has been used the bandwidth speed is manipulated and reduced to what they say 64 kb per second which is untrue.

I have had Straight Talk for a little over 3 years now. I have very few problems. Tried to activate a new phone for my husband yesterday. It said it was successful but wouldn't let him place an outgoing call. I messed with it for a while, googling fixes and trying things. 24 hours later, it still wouldn't place a call. Placed a call to their Customer Service number (800-876-5753). Yes I was on hold for 10 minutes. Yes the representative didn't speak the best English. I kept my answers as simple as possible. Gave him time to do what needed to be done. Yes the whole process took about an hour to complete BUT the problem was resolved. For a free phone, I can handle an hour on the phone with a happy resolution. Key to most problems: be patient and don't try to give a foreign customer service agent a long explanation - K.I.S.S.

We have been without data or texting for over a month and have received no resolve so returned to Verizon due to the lack of customer service or care for the customer. Got tired of speaking to customer service representatives who are pushing you off the phone as fast as they can more than half the time not even pulling up the account information until you get angry that they are giving you the runaround. The amazing thing we found is that we always managed to be speaking with the shift manager and they did not have a boss when you were dissatisfied.

Switching from old carrier to new concerns. Activation of sim cards. Asking of personal information that should never be given. Never sending emails promised to help transfer of service goes according. Acting like they care enough to follow.

I am currently disgusted with StraightTalk. I've been a loyal customer of theirs for over 4 yrs now... Never been overly impressed, but now I'm just simply disgusted. About 2 yrs ago (back when they provided 3 GB data per plan) I remember NEVER having a problem with my internet being cut back, but all of a sudden, I started getting text messages that I'd exceeded my data limit and for the rest of the plan, it would remain cut back. Weird that I've never had this problem before, but okay, whatever... Then it began. EVERY month, my data would get cut back 3-4 days before my plan was up. WELL, now that they've "upped" the $45 monthly plan from 3 GB to 5, my data is getting cut off earlier and earlier every month. This month, I instantly turned the data connection on my apps off (except for 2) and turned the video auto play off on Facebook, since that's what I'm always using my data on anyhow, to help conserve my data for the month.

I received a text message on my phone with what I thought was a great deal from Straight Talk. It was for an extra $55 off the one year plan. That plan already saves a customer around $45 over buying monthly so the net savings was close to $100 a year. Seems like a great deal, right? A double charge on the credit card later and a lost opportunity to buy the plan on a second phone has me wondering.

I have had Straight Talk for 5 years. I have been happy with the service and coverage until the last couple of months. Each month Straight Talk debits my bank account. For the last 3 months I have tried to use my phone and it has been deactivated. That has never happened before. I have called and they apologized and immediately it would be activated. Today I called because for the 3rd month in a row my phone is deactivated. I tried for over 45 minutes before I reached a customer service representative. I not only wanted my phone activated I wanted to know why this had started happening. He was clearly reading from a script and I could not get any information from him. I asked to speak to his supervisor and he said he was the supervisor, so I requested his manager whom he did not believe was available.

I bought a Sprint phone from an individual because it said it was compatible on Straight Talk's website and then I bought an activation kit and now they tell me phone is not compatible so I called Sprint and had it unlocked today so we will see if that helps. By the way I called Sprint on my own knowledge without them refer me.

I have a portable Wi-Fi Hotspot through Straight Talk. I used their online service to renew my data package. I was charged twice for my order. I called Straight Talk to get a refund. I was told that I had to wait 3 to 5 days or possibly a month to get my refund. I asked why I could not get my refund right away. I was told that it was not their policy to refund money right away. I said that they took the money off of my card right away so why can’t they refund it right away? Well I never received an intelligent answer. The rep I spoke to does not speak English. I was not happy with customer service. I am also not happy that they can take my money right away but can’t refund it right away. I will not be doing future business with them.

I was very disappointed with Straight Talk. My phone stopped working, and a replacement would have taken ten days to send, so I decided to go with another service provider. One Straight Talk rep told me I had to cancel service with Straight Talk before getting a refund. (I had been automatically drafted for a month of service just before my phone broke.) When I called to get my refund, all the reps said I couldn't get the refund because I had cancelled service. I had the ref. number from the chat from the rep who said I could have a refund ONLY IF I cancelled. Then they said, "Well, you can't get a refund because you paid for the month BEFORE your phone broke". At this point I give up. I had already been shuffled around the labyrinthine phone line for about half an hour. Luckily I only lost out on 47$ and a free phone that never worked anyway, but I hope this review may help other people to avoid Straight Talk.

On October 2, 2015 reported that my phone broke and was seeing what I needed to do to get a replacement phone. Was told that a FedEx shipping label would be sent to my email and to use that to send my phone back. Waited 24 hours and never received one. Called back and asked for one and still never received a label so I paid FedEx and shipped the phone back. The phone was signed for and to this day, I still haven't received my phone.

I purchased a Samsung Galaxy Centura from Straight Talk Wireless and my wireless device was defective. After contacting Straight Talk Wireless customer care, I was refused a replacement phone until I placed a complaint with the Better Business Bureau. I was then granted a replacement phone. Upon receiving my replacement phone, I tried to power my device on after charging my phone for the recommended 5 hours. My device powered on and the screen turned black and my device is no longer able to power on.

OK, here is the deal. I've been a customer for more than a year now and already I'm very dissatisfied. This has to be, by far the worst service I have ever received. I'm constantly receiving texts reminding me of when my service is about to expire. The problem I have with that is, they tell me that my service will expire on a given date and my data will be slowed down prior to this given (end of service date) day.

I bought a Straight Talk phone on line back in June 2015. I returned it realizing it was a 3g 3 days later. I have been on the phone with them 10 times trying to get my credit card credited over 9 hrs phone time. They have promised this issue has been resolved over and over. The last time they promised me that the credit would be on my account in 3 to 5 days. I called them back after 10 days and they said my issue was canceled due length of time since I bought it. Promise you I will sue them. My money wasn't a gift and I did what was right on my part.

It is currently November 2015 and I have been waiting for a replacement phone from Straight Talk since August of 2015!!! I have unused minutes that I paid for and the company is unable to provide me with a definitive answer (Since AUGUST!!). I have called at least 50 times since August and emailed relentlessly. I even sent a letter to corporate and searched the internet for an additional email address (shoulda saved and posted it here), but NO response or solution. Their phones are always in need of replacement and their service is worse; customer service can't help you (ALL foreign and English illiterate). Don't waste your time or money. This is a stupid nightmare!

I've been with Straight Talk for a few years. Since they had their class action lawsuit that I was a part of, the service is twice as bad as before. My 3G Wi-Fi NEVER works, and I'm around Wi-Fi spots all day, everyday. I no longer can send pics. Most text messages won't go through. Absolutely ridiculous!!! I'm NO longer a Straight Talk customer and will spread the word about the terrible service. When you call, you can NOT reach anyone that speaks a lick of English, so the problem can't be solved. Money-grubbing Walmart!!!

I am new to Straight Talk. Just activated my phone today, 11/6/2015. Prior to signing up with Straight Talk, I called the support line to ensure I had all the features I needed. On November 4, 2015 at approx 2:11 pm, I made 1 specific call, with just one question (to avoid confusion with multiple questions) of tethering my phone to my laptop when I needed to use my phone's internet connection. The exact question I asked was "Will I be able to tether my laptop to my phone when I need to in order to use my phone's internet connection with my laptop". I was specifically told by the agent "Yes, you will be able to tether your phone to your laptop and use the internet". My Sim card arrived on Thursday, November 5th and today, Friday Nov 6th I activated my phone. As important as the ability is, I soon tried to make sure I could tether my phone to my laptop and could not.

After spending four weeks and a total of 6 hours on the phone I was disconnected from 1 call and then hung up on on another one after being on hold for an hour. I was extremely polite, sent to three different supervisors and did not receive any help. This is the second phone I have had problems with. I never did receive an order number.

I have used Straight Talk for a few years. I chose to switch because every time I called the customer service number, I had the hardest time getting help, or anything accomplished. When we switched providers, they wouldn't give us a refund for automatic payment that went through. Overall, such a headache. I would NOT recommend Straight Talk. Not worth the few dollars saved!!

I've been with Straight Talk for almost 6 years, quite awhile! The beginning was really great and is recommend them for the most part. My only complaint is in the last couple years (from what I've experienced). I feel like their customer service has dropped quite a bit and their data rates have actually gone up... which is not how they were at all back when I first started using their services. I personally just think that this company has gone from being a really great helpful company that saves people money to now being just a greedy business. Which hey! Who can blame them?

I am very frustrated with Straight Talk's customer service. I signed up for the auto-refill instead of having to drive 30 minutes to purchase a $45 card. When I signed up they told me I would get a $2.50 credit every month for using the auto-refill. This month was the first month they deducted from my account and deducted $48.34! So I called customer service and talked to someone whom I could barely understand. I explained that they charged my account more than they were suppose to. It was suppose to be $42.50. She tells me that it is because of the taxes and fees. I ask her why I can go to Walmart and buy a $45 card and only pay $45? The tax is included. She just kept repeating the breakdown of the taxes.

I have month lawsuit time, been with Straight Talk for at least 5 years, I have only purchased two phones one was an LG, the other was a new Samsung S4. 1 year ago they have pushed me off saying that it's SIM card issues. When my phone buzzes so bad it makes my ears hurt and almost makes my nose bleed. I have tried and tried, and finally today the lady said that none of my numbers match that I have to get on an account and start over. There's two phones that I'm paying for on one account that are both active so where are my minutes going? I went through 5 gigs of data in less than 5 days I used to use 3rd a

I could not receive images on my phone. I called Straight Talk and after two hrs on the phone I was told FedEx would mail me a return label to send my phone in for repair. I never receive the email. I call 7 days later and was told you would send a return box. I received the box and mail the phone in. Six days later you sent me a reconditioned phone. On that phone certain keys on the left side of the keyboard were not functioning. I called and went through the same thing as before. Customer service is horrible. FedEx system is not working. I mail that phone back. Please send me a new phone or upgrade.

I'm a little upset because I ordered 2 iphones on a Friday. It said that I had the option of free overnight shipping method. I thought that meant that I would receive these phones the next day (Saturday). I needed them to get here Saturday because my children's father is going out of town for work on Sunday and we want to be able to facetime so he can see the kids daily. I think that should have been cleared up a little more. Now I have to figure out how to get him the phone without having to send it in the mail. Ugh.

I have had a brand new Samsung galaxy prime phone. It has been destroying SIM cards. I get a new one from Straight Talk and it destroys it. Straight Talk says they will replace it and they will send me the shipping label through email. I never get the label. I call again jump through all their ** hoops. They say they are sending the email again. Still no email. So I call again, and they say they will email it again. Still nothing. I get all their junk email just fine.

My wife and I were go change carriers from Verizon to Straight Talk. We ordered out sims card offline 10-24-2015 and still haven't received anything. I call their customer service and the first person I talked to said they cancelled my order due to not have an address. It plainly asked for billing and street address and to check box if all the same. Money came out of checking account that's was $6.99 a piece for the cards. They then begin to tell me no address in computer and that either my wife or I had called and cancelled the order. Now I am switched to another person and ask for all my information again and then tells me I have no service with them and I said I understand that I am waiting on my sims card. After the run around I then say I want a refund so I'm transferred to another lady. I tell her the whole story again and that I want a refund.

I bought a Straight Talk Samsung Galaxy S3 (Verizon towers) smart phone last week for $245 including the pin card. The phone is not too bad, I honestly love the service, NOT "Customer Service" Verizon in my area is really good and everywhere I went I seen 3G. I was questioning this myself and had some free time to look up why do I see 3G on my phone when the package itself and website of straight talk advertises this as 4G. Well my understanding what I see shows a CDMA phone requires a sim card in order to get the 4G or the LTE service. While I was on hold for a short time period of 5 min. I was transferred to a department that I had Saheed on the line with me. He was arguing with me and that is no way of earning customer service for one and let me tell you I just started service with these people less than a week ago.

Their customer service sucks. I switched to this service and when I wanted to refill for the next month, I had to face so many problems due to Straight Talk's bad customer service. I spoke to so many people and every person gave me a different story. I did not have service for a week because the customer service representatives told me different incorrect stories.

I have the device as customer service calls it for 1 month 5 days and then no service. I called in to refill it thinking I had used all the data to find out that the device wasn't working. I don't really use a home phone very much so I didn't realize it was out also. Service and I use that word loosely, had me on the phone for 2 hours restarting and all types of other stupidity. When I refused to play any more games they had me hang up and call back to what I now know was the same service center for another 30 minutes so they could tell me they could only send me another unit. Nothing to make up for the time and money but heartache.

Zero rate for customer service. I bought the EZ exchange plus protection on my daughter's iPhone. I was told if anything happened to the phone they would send me a new phone and then I would send them back the broken one, simple easy. Sounds great right... WRONG!! Long story short, after hours on the phone with 30 people telling me 30 different things (some of which I was able to understand, very bad broken English) I finally thought I had it all figured out. I was told I had to pay the deductible then wait for a label send in the phone then wait for the phone. Not how it was represented when I bought it but that was the only option I had.

I have been a Straight Talk Wireless customer for over 5 years. A couple weeks ago my ex had called in and had my phone number and minutes transferred to his phone, so I called Straight Talk and had my number and minutes transferred back to my phone and Straight Talk assured me that it would not happen again. Less than an hour later my phone number and minutes were transferred back to his phone AGAIN! It took me over 3 hours to get my number and minutes back after they told me to just change my number and buy a new phone card.

I'm not sure whether I would rather eat barbed wire, shards of glass or fall off a 100 foot bridge rather than dealing with Straight Talk customer service. I have a Samsung phone under warranty and have had nothing but issues with it. The phone is only 6 months old still under warranty so I called Straight Talk. After I think 7 or 8 different prompts I thought I had gotten to the department in tech support. A strange coincidence if you ask for a supervisor everyone you talk to is a supervisor! To cut to the short I told them to stop reading a script and listen to me for Pete's sake. They of course said they were not. Yes my phone is under warranty and they would replace it after a factory reset. I thought OK but a factory reset deletes everything off your phone, every contact - everything.

Just like everyone else, have spent 4 hours over 4 calls to customer service trying to get the ph activated. They barely speak English, and the ph still is not working. DO NOT BUY STRAIGHT TALK. It's a horrible horrible ph co.

I ordered a replacement phone with a 3 business day shipping guarantee. The phone didn't come in the 3 days and no one could provide a tracking number. After several calls I was finally referred to a Level 2 person who admitted that it still hadn't been shipped 4 days later. 2 weeks later the phone shows up, I refuse to sign for it and it's returned to them. Three weeks after the original order they bill my credit card and get all snooty when I call and request the charges to be removed. The customer service reps barely speak English and constantly complain that their systems are slow, keeping you on hold for 15-20 minutes. My credit card company removed the charges after I filed a formal dispute. Who knows if I would have ever been reimbursed if I waited for Straight Talk and their non-existent 'helpdesk'. Stay away from this company!!!

Straight Talk customer service is the worse I have ever dealt with. I talked with seven reps over a span of four days with absolutely no resolution of the problem. The problem: ordered a phone online and realized the next day, after not receiving a email confirmation of order, that we might be waiting a week for our new phone. So the very next day after placing our order, we canceled. That's all, that simple... or is it?

First of all DO NOT GET STRAIGHT TALK. Customer service is HORRIBLE. I have been trying to activate my phone for the past 3 days!! The operators have no clue what they are doing. Every time I call I get something different with why my phone isn't activating. I called this one operator and she hung up on me! Bad customer service. I am still unable to have service to make outgoing calls or even use the network. I do not recommend Straight Talk to NOBODY, STAY AWAY! They're just trying to take your money.

Had phone less than yr. Sent back to Straight Talk. The phone they sent me wasn't even repaired. When turned on, it opened in a system boot screen, no one calling or being called could hear me. CSR said would overnight FedEx box to return phone, sending NEW - not refurbished phone, a screen protector, & would credit my account for data just applied to phone + additional month.

I went to Wal-mart and bought the $30 prepaid non-refundable plan for my nephew's phone. When I got home I realized that it would not work because he has to have the $45 plan. I called Customer Service to try to upgrade the card to the service I needed. I was told that they could not upgrade this card because they do not have the capability to add just $15 dollars to a $30 plan. They could sell me the $45 dollar plan, but I would still be out for the other card because it is non-refundable. I don't recommend this service to anyone.

I purchased a Straight phone at Walmart a couple of years ago and a few months later, I purchased the Easy Exchange Plan. I started having trouble with the phone. It would freeze up or just shut off. It would also change the time itself. Well, I talked to technical support several times and it continued to do the same thing. I called and requested a replacement phone in August and was told that it would be five to seven days before I got the return label and then five to seven days before I received my replacement phone.

Spoke with technician Rolland on October 6. He told me he would send a temporary phone and envelope to send my phone back. On October 10 spoke with Supervisor Eudon and he told me that what Rolland said was a lie and would send envelope and I should receive it approximately on the 16th of October and their policy was that they didn't send phones until they receive my phone. I called again on October 12th spoke with another supervisor named Dionisio and my envelope was in the process of being shipped and I should receive it in 3-5 business days. When they get my phone they will send a replacement phone. The ticket number is **. How much should I have to go through to get my phone that is under warranty done. I'm disabled and need a working phone. Please check into this at Straight Talk and see what can be done. My phone is a Samsung 3. Thank you.

I can only echo what everyone else is saying. The last two months of trying to get my daughter's Straight Talk service to work properly has been a total nightmare. The amount of time and energy I have wasted, the number of people I have interacted with, the lame excuses and even outright lies from these people. I only wish I had come to this website before getting involved with the company. I can't believe it can continue to stay in business the way the customers are treated. It is absolutely deplorable. I only wish there was an actual store I could go to so I could see a boss or someone to vent my frustrations rather than being shuffled from person to person who could care less. I am going to have to pay another wireless service in the middle of this billing cycle just so my daughter can use her phone, and I really don't have extra money to waste like that. Beyond frustrated.

Called the customer service to try and get some compensation for their cell towers being down for three weeks. I pay 110 for two phones a month and they said long story short they only have on record that it's been down for 24 hours but we had been calling for weeks. Avoid at all cost. Horrible customers service.

I started using H20 wireless in Sept 2014, and was incredibly happy with it. But the coverage got really bad after we moved to a different house (in the same town). So I decided I would try Straight Talk, as that is what my husband has and has really had no issues with it, even after we moved. (He bought his phone and plan through wal-mart.) After purchasing the sim card and plan, I called to activate my plan and have my H20 wireless number transferred over to my Straight Talk plan. It took a couple of days but after a few snags, we managed to get the information we needed from H20 Wireless and phone number transferred.

I just off my third hour plus phone conversation with Straight Talk customer service since October 5th. I was promised an email from FedEx in order to return a defective phone. I have never gotten an email from FedEx with the airbill. While this last representative was very apologetic, I never received a confirmation email from Straight Talk after my October 7 conversation with Straight Talk customer service.

I do not have straight talk. I've had Verizon for many years and am blissfully happy with them. I also worked for the Office of the President for a multi-billion dollar company for years handling complaints... I recently had a new roommate move in and he has straight talk for years. When he moved out here he began to have problems with making calls. He does not use data and rarely texts. No signal or dropped calls. He is disabled, lives on a fixed income of $666 a month, has no car, and needs a phone for his physical health and mental health. I called straight talk for him on my phone and described the problem. They said he needed a new battery. So we got one for $35. Same problem. I called straight talk again and they said he needs a new phone. I tried to explain that we can drive 5 miles and his phone will work. They insisted it was his phone.

ABSOLUTELY TERRIBLE CUSTOMER SERVICE. Phone is less than 6 months old; stopped working. Have talked to people in Philippines 4 times. Was supposed to get email from FedEx (twice) with return label. That never happened. Was first told that they would send a replacement phone. Never happened. Then received an email that said "There has been a ticket created that we are unable to ship, due to an issue with the address that was provided." Huh?

I recently purchased a Straight Talk phone from Walmart. The very first day I bought it, it was already giving me trouble. It wouldn't connect to the internet, wouldn't download multimedia messages and so forth. I dealt with it because everything else seemed to work. About a week ago it started getting worse, saying I need a sim card inserted when there's already one in. Freezing and turning black when I drag down the toolbar. So I decided to call Straight Talk. Probably some of the worst customer service I have ever received. They didn't speak too good of English and treated my situation as though it was nothing at all. They referred me to different people and even started saying Walmart was responsible.

Several weeks ago, my visual voicemail failed. Then yesterday, I'm unable to get cellular data. I have spoken on the phone with these idiots 5 times in the last 2 days and they are telling me that my phone is broken. I can get data on wi-fi. I can make calls. What is the problem with these idiots? I am switching back to Verizon.

I just bought my blu phone less than a year ago, that's another sore subject. I had no internet a few weeks ago and did get that issue resolved by re-entering all the APNs. Well it didn't last long and I have had no internet for about 2 weeks now. I have been on the phone with Straight Talk numerous times, reentering APNs again and again to no avail. I went to Walmart and an employee there who was quite knowledgeable looked at my phone and said it was defective. There appears an E over my signal bars which apparently is not good (I am not very tech savvy). So I went home and called the insurance. I got through Walmart to have my phone replaced. After explaining the problems on the phone she said the phone was defective as well and that I had to call Blu phones due to a one year manufacturer's warranty.

I switched from Verizon to Straight Talk 2 years ago because of the cost savings. My husband went with TracFone which is even less expensive. Straight Talk and Walmart were worthless for any kind of help, but I dealt with it. In fact my refurbished iPhone from them was a problem from day 1. If it hadn't been for Apple customer service, the phone wouldn't have worked. I have switched back to Verizon as I wanted the new iPhone 6s which could not be purchased through Straight Talk. After the switch, I find even though the iPhone 5 was Verizon based I cannot use it for my husband with Verizon.

I has bought a ALCATEL one touch pop star lte2 on the 20th of August and 4 days later decide to buy a Sunset. Transferred all my info and phone number to the Sunset, everything went fine. Got a new service card to activate the ALCATEL for my daughter when the issues began. First it was the SIM card - had to return the phone. Then it was the SD card reader and the SIM card. Advised to return the phone again (so I did). Today I returned the phone, got my 3rd ALCATEL one touch pop star lte 2 and with the same issues I was asked by a Straight Talk representative to return the phone and ask Wal-Mart for a different model.

If your phone is not working or in transit for repairs they will take your money and you most likely will not get it back. I have history with them and have gone over 2 months without a phone. I returned Galaxy 4 for defects and they replaced it with a phone that retailed for half of what I paid. After filing a case with BBB they finally sent me a phone 3 Weeks later. The customer service stinks. This is a company to avoid. IF YOU READ TERMS IT SAYS YOU CAN NOT FILE A CLASS ACTION LAW SUIT. IT SURE DOES. THEY COVERED THEMSELVES WELL. Phone Service is OK. CSR have no clue what's going on. I still have service here but since I broke my phone I'm looking for something else.

On Aug 14 I added new card. On Sept 1 they slowed my internet. 2 weeks after refilling. Their data manager app said I still had 1.12G remaining but they insisted I'd went over my 5G. Talked to 5 different people, all useless foreign speaking people. Finally added new card early to get internet back up. Still slow! Added it on Sept 9 and on Sept 25 they dropped it even slower! Again... 2 weeks after refilling both times AND data manager showed 1.12G remaining! 4 different people, foreign speaking, all said "I'm sorry ma'am but you've exceeded your allotted data. You need to purchase another card". Yeah, the hell I do!!! You need to quit screwing me outta my data! So 2 months in a row they slowed me down after just 2 weeks with THEIR data app saying I had over a Gig left!

Straight Talk has gotten awful. When I first got Straight Talk, yes I could not understand them but their phones were awesome and lasted. I have bought at least 3 different brand new Straight Talk phones in the last year and each one has started acting up after only a month. I had the LG Ultimate, it started acting weird. The Galaxy S3, the charger port was messed up. They said they would have to send me a charger first and instead sent me the wall mount twice, said they would send a box and had to call twice for that and it took a month or two to get here.

On August 26, 2015 I initiated auto pay on my Straight Talk account, HUGE MISTAKE!!! On that date, Straight Talk debited my debit card instantly, twice. Obviously, I was not expecting to pay for 2 months so I called & talked with a foreign (very strong accent) speaking customer service rep. & was told that the overcharge would be refunded back to my debit card. I am writing this on the 28th of September & still the overpayment has not been refunded!

I have had Straight Talk service for many years without any real issues until now. I bought a new phone almost 3 months ago, worked great until Monday. Then it suddenly quit making and receiving calls and texts. I called their customer service and over the next 2.5 hours I talked to 3 different people. Although they did seem to try to do everything they could it still did not resolve the problem.

I am a Straight Talk customer. I received a text from my straight talk carrier suggesting that my data will remain slow until I refill my phone service plan to resume my normal speed of data. I did so three weeks before my service plan end. My data did not speed back up, it remained slow. My problem is making a suggestion to your customers that do not hold truth.

As of July 8th I haven't been able to access my voicemail. I have actually been able to speak to a representative on the phone twice, all other attempts have been a failure. First contact I couldn't understand one word so I ask to speak to a new rep who supposedly fixed the issue. My second contact I was forgotten on the phone for 25:26 while the rep chatted it up giggling while I yelled on the other end trying to get her attention with no luck. Needless to say my issue was not resolved. Once I attempted to send an email regarding this issue my email was rejected as well. This is affecting my job in a negative way. I need to gain access to my voicemail. It is crucial I find a quick solution as this problem is losing me money.

DO NOT USE THIS COMPANY FOR CELL PHONE SERVICE! I bought my phone on 5/31/15. On 9/18/15, it stopped charging. Being in sales, I use my phone in my line of work and simply cannot be without it for a single day. I purchased the 2 year replacement plan when I bought my phone. I was informed that I would be without my phone for at least a week; that they had to receive my broken phone before they would send me a new one. TOTALLY UNACCEPTABLE! They would not even send my phone to their representative so I could trade my broken phone for the new phone. The other issue I have is that their representatives can barely speak English and do not understand what you are trying to say to them most of the time. It's as though if what you are saying is not on a script they are reading from, they don't know how to handle you. AGAIN, total dissatisfaction. They just do not care.

Auto renew just quit for no reason, and my phone did not renew. Worst customer service I have ever experienced in my life. They could not tell me why the auto renew quit, tried to blame me. I am a long time customer. I could not understand the folks on the other end of the line, their English was not good. Things are still not fixed, and I doubt there is anyone on their end capable of doing anything. They seem like robots who know nothing and can't speak English. This company should be banned from doing business in the USA.

About 14 months ago I switched my phone service from Straight Talk to Virgin Mobile successfully porting my phone number. Straight Talk had threatened to suspend my service for using TOO MUCH DATA on my unlimited plan. All was fine until I noticed a charge for $33.06 on my bank statement from Straight Talk wireless. Upon closer examination I found they had been charging me for 5 months prior totaling $165.30. I tried to talk to these people and asked for a refund. I haven't had their service for over a year now. They gave me the runaround and wanted the serial number from the phone I turned in for a replacement refund at WALMART so they refused to help me. I had to cancel my credit card and my bank can only dispute 60 days ago. I have not filed such dispute yet pending any other action I may be able to take. Do you have any advice or actions to help me in this matter. THANKS..

I'm at 3.8 of my supposedly allotted 5 of high-speed internet, but yet again this month, they've reduced speed making my phone only able to handle calls or texts. I'm not able to get online at all. I haven't been calling to complain due to the fact that their customer service is pathetic, & it's a complete waste of my time. I did call this month, because I've reached my limit for patience. I spoke to 3 people that all gave me different information. Apparently, they didn't learn anything from the last class action lawsuit! It's pathetic, & I'm going to finally find a different provider. Long overdue! If you're even considering trying this company, I can guarantee that you'll regret it. There's more than 1,200 others online that will confirm my statements... I'm positive there's thousands more that just haven't filed a complaint yet. I'm sure because Straight Talk won't allow them to access the internet!

So I bought a phone card today from Wal-Mart and when I went to put it on my husband's phone the man on the other line said it has already been used and we just bought it so I called Straight Talk for customer service. I was on the phone for 5 hours, I talked to 8 different people, all I wanted was a refund or minutes on my husband's phone, and 6 of them could not speak English. They spoke broken English, me or my husband could not understand them and then the 7th person kept putting me on hold. By this time I was mad, very ticked off, and ready to give them a piece of my mind. I was so tired of being sweet and kind so I finally told the guy "Give me a manager that can speak English and that will help me 'cause you are doing a terrible job. You keep putting me on hold wasting my time. I have been on the phone with y'all for 5 hours, I'm tired of being nice so give me a freaking Manager!"

Purchased an activation kit at WalMart at the customer service rep's insistence that I needed the kit. Got the phone home. Went to activate. Did not need the kit, only the $45 card. I returned to WalMart for a refund. They told me to call Straight Talk for a refund. I made 3 calls to Straight Talk lasting over an hour and was told by the third person I spoke to that they do not do refunds, but could give me an additional 15 days, and to call back a few days before the end of the phone plan. I did so today, and after 45 minutes on the phone, and the refusal to let me speak to any managers, they insisted no ticket had ever been issued and they will not honor the 15 days I was told would be added. I hope someone institutes a lawsuit, and count me in!

Most horrible customer service EVER!! Every single time I needed help the reps hem-hawed around and actually lied to me about information I requested saying they had researched it and then gave me an answer that completely contradicted that response. They are in the Philippines and probably work for so little that they actually don't care if they do a good job. I am not that hard to please so if I don't like them then I know the majority of cell users won't either!!

I purchased a phone bundle. The phone didn't work in my area. After being transferred to 5 different reps and spending over an hour on the phone I received a new sim card 10 days later. It didn't work. Again I went thru "customer service" and after waiting another 10 days received another one that didn't work. Was told to return the phone for a refund. They sent me a shipping label and I shipped phone back via FedEx. According to the tracking number they received the phone 2 days later and told me I would get my refund in "3-5 or up to 30 days" later. So I wait and call them back 30 days later and am told it has been expedited, money should be in my bank by the end of the week. That was 2 weeks ago.

This is my second time sending my phone to Straight Talk because of my screen going out. The first time was ridiculous. I had to wait almost a month just to receive my phone. Now this second time it's even more ridiculous because it's been about a month and I still haven't received my replacement phone, but not just that I stay on hold almost ten mins just for them to tell me they have no tracking number, that means they have not sent my phone off... I am sick and tired of straight talk and these issues. Every time I call, different excuses. I want my phone because I need it badly. I have kids, wife, and I drive away from them everyday... but WHENEVER I get it I will be considering changing carriers. I am so upset!!!

When my Straight Talk telephone screen stopped responding to touch I was told by customer service that they would create a ticket and mail my phone back for a replacement. I waited over a week and when I called to check on the progress they were not sure if they even had the phone or not. I was completely unsettled by their general apathetic attitude and lack of knowledge regarding my ticket. Then I was reassured that a replacement phone was being shipped immediately and should be arriving in up to 5 business day. I waited 7 more days before I started to experience the same concern again.

They slow my data on my phone each month saying I used up my limit when they clearly advertise and I pay for unlimited text, data, calling, etc. For $45 plan each month they slow my data down sending a text saying I went past my limit. I plan to file legal action against Straight Talk for not keeping true advertising and stealing my money monthly and I don't get what they advertise. I will file a lawsuit soon.

I came a customer last August. I brought my own phone over from AT&T, everything went well until Sept. I'm on $45 plan 5 gigs. In August I used my 5 up, end of the month. It was time to pay again, which I did Aug 26, 2015. After 2 weeks, Straight Talk said I used all 5 gigs up. I said just paid 2 weeks ago. All I do is search the Web and check my email, there was no way I used all 5 gigs in 2 weeks. The day before, I was at 1.61 gigs. The next day they said I used all high speed up. I called, I don't know how many times, to these idiots that can't speak English. Like everyone else's said, they hang up on you or transfer me to another department. I ask what department. They another department, that was their answer. I really do believe there isn't another department, we all talk to the same idiots in a room overseas just laughing at us!!

Never had a single problem with my old phone. Unfortunately other people did, so I got a new phone that was socially acceptable. Customer service informed me that in order to be activated, the phone would need a new SIM card. This took 45 min. It arrived in the mail 4 days later and once again I was off to Walmart for assistance. After 90 minutes of broken English, spoken in a soft beautiful voice, I was told that her company sent me the wrong SIM card.

I purchased a new upgrade phone through their new smart lease program. After delivery was made, they informed me that I would also need to buy a new sim card, and a month's worth of new minutes, meaning I would not be able to get credit for the remaining time I already had for the current month. I only needed a 99 cent sim card, but they wanted me to spend another 60. This is the same crap they pulled on me with the previous three phones I purchased, so I was determined to not let it happen again. I called them twice before I purchased this new phone to verify that it would not happen again, but of course it did. I am still on the phone while writing this review, which makes a total of 5 hours on the phone with them regarding this nonsense.

Yes, it's cheap, but it's also ABSOLUTELY ** UNRELIABLE!!! The call quality goes in and out from decent to garbled junk and calls are dropped frequently despite having a constant strong signal. In my case, when someone ends a call, it's followed by an annoyingly loud busy signal. Even the voice mail records it when someone leaves a message. Support is usually overseas and absolutely USELESS!!! I spent a couple of hours back and forth on the busy signal glitch before they finally decided to replace the Home Phone device. But I would have to send back the cheap worthless piece of ** before they would send a new one to me, which obviously means I'll be without service for days!!! You might be tempted by the price but it might not be worth the headaches if there's a problem. It certainly wasn't worth it for me.

I'm on the BYOP plan that is supposedly to have 5 gigs of high-speed data. But when I used 3 gigs after that it says my phone internet speed is reduced. I called someone from Straight Talk and asked them this question and they connected me with someone else. After waiting on the phone for 5 minutes they hung up on me. The second time I called and asked this question (already frustrated) they told me that I do not have 5 gigs of high-speed data and that I only have 5 gigs of data altogether and that it slows down after 3 gigs. So now my internet is slow and they don't give a **.

I too have many of the same problems as everyone is stating - people not knowing what they are doing reading a script that does not even relate to the problem. My phone in which I had for 3 years stopped charging so I order a new battery and put my number on a different phone while I waited for the battery to come. When I got my battery I tried to put my number back to my old phone, I called 4 times and was hung up on. At first I thought maybe my coverage was the problem so I called on my home phone, was hung up 2 more time.

My brother switched to Straight Talk almost one month ago. I set it up over the phone for him and tried to get the promotional discount for signing up with auto-pay. The agent on the phone could not set up the auto-pay so they set it up without the auto-pay (which means no advertised discount) and said that I would have to call back again at a later time. Prior to the month running out, I go online and set up an account so that I can set up the auto-pay. I can go through the entire process which lists all of my credit card information, including agreeing to their terms and conditions and confirming my CVV code. It just goes back to the same screen, no highlighted area, no explanation, no confirmation, NOTHING. Frankly, after reading the reviews of many people who have auto-pay, I may just say forget it and make him switch back to Verizon!

I have been a customer for very long time. My wife's phone stopped working. Called customer service and then technical support. Technical support helped us very well. They told us the phone had to be replaced. My wife has been waiting for 3 weeks now for her placement of her phone into the states to have not received it. I have called the office, ask for the main manager and got the runaround. But that's the way you run the company, that's really sad. That just tells me the CEO don't care about his customers.

Called Straight Talk customer Service: Because they turned my services off. Explained to the rep. that I was on auto-refill and it comes out of my debit card every month of the {2nd} of each month. The company debited my card on the {31st} of the month, two days ahead of the due date. The operative never reran the card on the {2nd} of the month, but just turned the services off and this has happened {3} times this year. When asked for the reason, nobody can tell you why. When asked to speak with a supervisor, the rep. hung up on me. Their automated system is terrible, absolutely terrible. It is impossible to get to a rep. The other problem is: You can't reach anyone via email. You have to manually write the company. Are you kidding, in this age of the {21st} century.

I have been a loyal customer with Straight Talk. I use my phone as a business phone along with the other 10 phones I have with Straight Talk. The technical support sucks. On 3 occasions I have been on the phone with them for at least 2 hours if not longer at the time. They have hung up on all 3 occasions before the problem was ever fixed. They also cut my service off 10 days early because I switched to a different phone being that the one I had active had broken. When I told them that I felt they should credit my account for the days I had to go without a phone due to them Turning it off early they refused. I do not feel that was unreasonable to ask for.

I bought LG phone from Wal-Mart and got the. 45 dollar plan from them. My phone stop working 15 days after I got it. I called and told them. They said they would send me a new one. And my service date would start again. When I received it, they lied. They never restarted it. They stole 5 days from me. I got the phone on the 3rd of August. My time would end on the 2nd of September. But it was off for 5 days so it should not end till 7. It's wrong how they treat you and steal from you. I will never make this mistake again.

A Walmart employee told me that a specific tablet would work as a phone as well as a tablet. I purchased it with an activation kit for tabs. After activation it didn't have phone capacities. Straight Talk couldn't reactivate my original phone with the original sim card. Had to purchase another activation kit with new sim to reactivate my original phone. After 3 hours on the phone making countless calls, getting hung up on 4 times, 3 trips to Walmart (just counting the ones getting the right sim card kits), 6 hours and missed calls and texts and $85 on activation kits that I’ll never see again. The only good thing Walmart returned the tablet but not without talking to asst manager because I purchased it at a different Walmart store 15 miles away. I am back using my original phone again. I wouldn't recommend Straight Talk.

I don't known if it's the phone or the service but I can't make phone calls. I bring the phone back to Wal-Mart and had the service people call Straight Talk customer service twice and then went home and used my daughters Straight Talk phone to call customer service. There was a WiFi issue and every time I try to update the phone it tells me to contact customer service. I try to make a call, it says no signal but I can text and go on the web? And I tried to set up an account with Straight Talk for emails and it won't let me. Maybe I should have stayed with Verizon's no contract service.

So I bought my husband and myself 2 LG G2 at&t phones to transfer our numbers to. My husband was super easy. We just put his sim from his iPhone into the new phone. Well I bought a SIM card from Walmart to activate mine and after talking to 6 people they said it would work. 4 hours after, it still had not transferred. I called back only to be told that that SIM had been permanently disabled. After an hour on the phone with this guy, he took all of my information down (which I verified 5 times) to send me a new SIM. OK that's fine.

I was so mad. They sent me the wrong sim card 3 times. When I gave everyone on the phone the same information and then it took the third person to see what they did wrong. Then I was told it was my fault. They are rude and don't care and there is no one else you can talk to. Horrible. My husband was without a phone for a week. When I was telling them how frustrated I was and crying the guy laughed at me. Absolutely horrible customer service.

Bought unlocked GSM phone to upgrade on Straight Talk. Spent 3 days on phone with Straight Talk trying to figure out why phone would not work. Tried 3 different sim cards. The whole experience was terrible. All Straight Talk employees are from other countries, you can't understand them. Found out the sim card they gave me was ATT sim so uses AT&T cell tower instead of Verizon. ATT does not work well in Fountain Hills AZ.

I was trying to transfer my phone & number from another carrier to Straight Talk. I have had the same number for over 15 yrs. After they had my $60 for an activation kit and the $45 1 month service pin (both non-refundable) they activate my phone with a different phone number! I asked them to please give me my old number back because everyone I know has it & I'm use to it (comfort thing, don't need the hassle). After 4 calls to them & long waits.... They said they can't do that. Now I am a bit ticked off, I demand my number back and they deactivate my number!! I can't call, text, I get no signal at all!! I have no order number to enter below, I bought the kit from Walmart. Added other related number...

I have been dealing with customer service for 27 hours now. They can't activate my phone. They told me to call back 4 different times last night. One person said call back in 45 mins and when I called back they were closed. Started again today and go through the same script. Read process 3 more times. Called again, asked for a manager and can tell she wasn't. After she asked for Sim and my id I said OK and your next step is to make a call so I already did it and it still says mobile network not found. Then she hung up on me. Called back again and got a man. Went through the same process and he says I have to wait 24 hours and call back. That will make 3 days going without service because they disconnected the previous phone instantly.

This is a two-in-one review. It's about Walmart as well as their Straight Talk service. When my phone has its minutes it works ok. There are times when I will not get a text that someone sent but that only happens maybe 1 out of 20 texts. What has upset me about Walmart and Straight Talk is that I had lost track of when my minutes were up, then went to call my mother (who is handicapped) to check on her and realized I had no service. It was a Saturday, Walmart is half an hour away from here and there's always huge lines on Saturday, so I thought I would try out their 'Direct Load' service. Direct Load is where you pay for your minutes online at the Walmart website and they are SUPPOSED to email you a link to click, then it gives you steps for loading the minutes into your phone.

Continuous Problem with credit card being declined. 8/19/2015 - it happened again. So much for their reliable customer service department. It is a farce that so many incompetent people are clueless in handling and resolving any issue.

I purchased a phone from Walmart from Straight Talk company. They sold me a defective phone. And I called, I was instructed to bring the phone to Walmart for them to ship it to them. Long story short I did what they told me. It's two weeks. And still no phone and I called today and still get the run around. I am a pregnant mom with a toddler too. Had to buy a different company phone cause I can't be without a phone. I will take it as a loss. They will not refund me. Will never spend my money on them again.

I currently am a Straight Talk customer - have been for over two years. Never had an issue until last night. I bought my boyfriend the ZTE Lever android phone to get him on Straight Talk too.. Great idea so I thought. Last night spent an hour and a half on the phone with them trying to activate his brand new phone. They were unsuccessful and on top of it I already paid for his first month of service with them which they had NO trouble charging my card, but his phone is still not activated!!

As a previous person wrote, I would give them a zero if I could. I have never received such horrible customer service. They put me on hold for extended periods of time, didn't listen to my questions, but simply read/re-read their scripts, told me I should be content that my service was working, hung up on me, and didn't call back (a supervisor did the same after telling me that they are required to call back after losing a call) and were rude. I have a one-year purchase with them, and am anxiously waiting for the year to be up, and I am over them!!!

My daughter was traveling to Europe and while at the Mpls airport went online to the Straight Talk website to see about getting service for international calls. In the process, the system all of a sudden charged her debit card over $500 for a prepaid year of service, basically putting her bank account to zero. It did this without so much as asking for confirmation that this is what she wanted and to confirm the charge. In a panic, she called Customer Support...on hold for over 30 minutes before being told it was refunded.

I can agree with the comments already here. I wanted a better smart phone and decided to go with Sprint. There is no way online to quit service and unfortunately I had already been charged for this month. I did get to a live person (wow!) but because I was unable to deactivate right that second, no refund! Sprint handled the deactivation and I got to keep my number. Provided feedback but no one cares. Will not recommend Straight Talk to anyone.

I will never do business with Straight Talk Wireless again. I've been a customer for a while. I've always paid for their "Easy Exchange" insurance in case something happened to my phone. My dog knocked my phone off the nightstand and shattered the screen. I called for warranty info and to file a claim. They told me to call the insurance line. I did so, but they couldn't find my insurance policy and said I was uninsured. I found the payment information where it had been charged to my credit card just a few months back for the annual fee. They would not take this as evidence enough, and I had to wait nearly two full weeks for them to "find" my insurance policy.

I would put zero if I could. I have never taken the time to write a review on any of the MANY products and services that I have bought and used, but this is pathetic. It is virtually impossible to speak to a PERSON on the automated line. I have called before and had the same problem and complained once I finally figured out how to manipulate the system to reach a person. They were very rude, scripted, and didn't care. All I want to do now is disconnect my service but there is simply NO OPTION AT ALL TO DO THAT. Their customer service is a nightmare. Therefore, I will never purchase service from them again.

I was interested in purchasing the Bring Your Own Phone Plan for my Verizon iPhone 4s. I checked the compatibility online and it said that it could not give me an answer as to whether or not it was compatible. So I called the company and gave them all the information they asked for and then they said that "Yes, it was compatible." I then purchased a $60 activation kit and tried to activate my phone and it told me that it was not compatible. I called to ask them what to do and all the lady on the other end kept telling me is that my phone is not compatible. So now it appears I am out $60 because of misleading information since it is nonrefundable. Poor customer service and a poor business strategy. I will NEVER attempt to do business with them again.

Straight Talk has the worst customer service and technical support that I have ever experienced. To begin with, I can never understand them and when I ask for someone in the USA (so as to overcome the language barrier) I am told that it is not possible. I could write a book on the frustrating experiences I have had with this company, but will focus on the latest. No phone service or data for over twenty four hours. Tried calling from another's phone and was disconnected from Straight Talk time and time again (often after many minutes of navigating the phone prompt gauntlet). Went to the computer for a technical service CHAT.

I just had the WORST customer service experience ever! I bought a 3-month plan on August 4th. Yesterday my phone stopped working and when I called customer service, I was told there is an error on my account, because I requested a refund and I've been given money back, which I never requested and I have NOT gotten my money refunded. Since I needed my service back, I told the person on phone that I will get a month plan again on the phone to which the person said he needs to contact "other department" and after several times of putting me on hold told me to call back the next day as the "other department" is already closed for the day.

Noticed I had no data connection. I tried making a call and it said, "Your phone has been deactivated." I called Straight Talk customer service from work phone and after 10 minutes of being put on hold, asked to stay on hold every few minutes. I finally talked to some Indian guy who transferred me to another guy who claimed my service was deactivated because I had disputed the credit card charges for the pin cards I had added in June and July (spoiler -- I did not do any such thing) and that until added 2 new pin cards my service would be off, and said I was refunded the price of the disputed cards.

I used STW to save money, rather than using 1 of the Big 4's plans. Starting up the phone was a pain: Walmart personnel are no help, BTW, and STW, of course, had somebody answer that spoke their language while speaking English. Use was pretty easy, though there's no connection outside the CONUS, really. Billing was easy and fairly cheap, as I had a phone to use already.

On 8/8 2015 I purchased straight talk program from our local Walmart store. Straight talk rep was on hand to help so I thought. After 2 days and at least 10 phone call to their non-USA base tech help they could not even get me phone service but I was told every excuse in the book including I would need to purchase a new phone. 15 min at my local At&t store and my phone works just fine. Just goes to show you that Walmart and straight talk are both worried about one thing. That is ripping people off to the tune of 65 dollars and lining their own pockets. If you decide to use their service all I can say is good luck. I will never spend another dime of my money with Walmart or Straight talk. Neither company will respond to my calls or emails.

On 8/7/15 I noticed I had no data connection. I tried making a call and it said, "Your phone has been deactivated." I called Straight Talk customer service from work phone and after 10 minutes of being put on hold, asked to stay on hold every few minutes. I finally talked to some Indian guy who transferred me to another guy who claimed my service was deactivated because I had disputed the credit card charges for the pin cards I had added in June and July (spoiler -- I did not do any such thing) and that until added 2 new pin cards my service would be off, and said I was refunded the price of the disputed cards.

This service sucks. My service area works but it would say "no service" or not work at all even while in a good service area. Messages would sometimes arrive an hour late, & data barely worked. Would discourage anybody from using Straight Talk.

I was checking my bank statement and found an unauthorized charge for $21.19. I called and went through 10 different messages, before I got a representative. When I explained the situation she looked at my account history and transferred me to the "The appropriate department." I was left on hold and no one picked up. After 10 minutes I hung up. I am going to try calling back and see what happens. I am very concerned about this unauthorized charge to my debit card.

This experience is recounted based in part on a chat history which I painfully pieced together in print after the agent unilaterally terminated the exchange, which cannot be printed out using normal print function, and of course, was not sent to me despite my request. I was with Verizon and switched to Straight Talk two years ago by purchasing a full price iPhone. This phone became damaged recently and Apple replaced it with the exact same model, the old iPhone 5. The Apple employee (bless them) also spent an hour and a half on the phone with a straight talk agent in my presence trying to get them to accept the new phone ID. I listened to him repeating the same information over and over patiently.

I bought a $30 Straight Talk card in July. It worked fine but they cheated me out of 10 days. I have a smartphone. So I notice my phone was deactivated. I called and they tell me that the $30 card I just bought will not work with my smartphone (it did in July). They said the card is incompatible and that I would need to get the $45 card for it to work. I don't need 5g of data. They told me to take the card back to Walmart and get a refund. Also to change my phone over to another carrier I will have to get a $45 card just to switch it.

My phone had perfect service until the last time I added a new phone card. Now suddenly I cannot make calls or receive texts. They claim a service outage for my area, but I call BS for two reasons: my phone was receiving and making calls just fine until the card ran out at midnight the night before and all of a sudden doesn't work the second I add the new card, AND my mother who lives at the same address and also has Straight Talk has had service this whole time! Their quote was 24 hrs.

I have had my phone for almost a year, but it has a manufacturer warranty of 1 year. The charging port on the phone started to only charge in certain positions and if it moved, it would stop charging. I was hoping the charger was broken and used different micro USB chargers, but the same thing happened to all of them. To avoid all of the crap that they put you through to try to fix the problem (turn off your phone, reset your phone, take the battery, count to 6, eat soup..) I told them that the phone was not charging right with any charger.

I bought the $30 1500 minute card by mistake and it would not work with the smartphone I bought with it. I tried relentlessly to get Straight Talk to apply the $30 toward a $45 unlimited plan with no luck. They told me to try to sell my card to someone.

I bought a phone from Walmart, was not advised that the carrier for the phone (T-Mobile) does not exist in my area. My phone and coverage time for the last 9 months cost me over 604 dollars. I was ripped off.

This company gave me the run around for two whole weeks. First off I ordered my phone and received it the first week of July and two weeks later, the phone screen is no longer working. So I attempt to send it back but they never sent me the emails needed to send it back. So I had to wait a week to send the phone off and once I sent it off a week has passed by and I still don't have my phone. So I contact them and they tell me that they never sent the phone off in the first place. So now I have to wait another whole week to get my phone. After this situation I am never working with Straight Talk again and I don't recommend anyone to either.

I purchased ZTE Savvy cell phone from Straight Talk on Jan 1st 2015. I have had nothing but problems from the start. All my contacts deleted more than once. Phone does not ring anymore. Speakerphone does not work. No one can hear me when I call them. Out of every cell phone I've ever had this was the worst. And Straight Talk doesn't really care.

I have been a long time customer. As long as you don't have any issues, keep the phone you have (don't try to upgrade), and never-ever try to talk to customer (lack of) service, then the plan works great. Unfortunately, my luck ran out and I wanted to upgrade. I usually pay for my use on a monthly basis, online, with a credit card. When I tried to upgrade to a better phone bought at Walmart, my phone kept disconnecting.

I will give Straight Talk a positive for porting my number quickly. However, the company is careful to have subscribers pay in advance for each month's service. Therefore, when I had my number ported over, I felt I was entitled to a refund for the unused days of service. They were quite adamant about not issuing a refund. I don't plan on ever doing business with Straight Talk again. I am happy that I completed the change before another month's automatic debit was initiated. My very first step was to discontinue the automatic debit. Then I called and had my number ported.

I have been dealing with customer service for 10 days trying to get a return label for new defective phone that I bought a warranty for. They keep saying they will send thru FedEx. Never get it. Talked to 8 different people who are overseas - keep you on hold forever. They follow a script and will not give you a U.S. number to get help. Walmart should look into this. Straight Talk has tarnished Walmart's image.

After you run out of high speed internet your phone runs at a very, very slow speed! You can't do anything other than text! Not everybody has wifi! So when I'm out of data I can't do any online things! Very disappointed! Bring back unlimited everything!

I never write reviews, but am at my absolute wit's end with this horrible company and wanted to let everyone know why they should never waste their time or money. My husband and I have plans with Straight Talk, and utilized the Bring Your Own Phone feature, thinking this was a cheaper way to embark on a cheap plan. Cheap is the key word here. We were on a budget. Immediately Straight Talk requires not only that you purchase the sim card and minute plan, but also a network key. Fine.

I purchased the phone and was told it was the same Samsung phone as any other networks such as AT&T or T-Mobile. That is incorrect I found out that it is a TracFone only to be used with Straight Talk. After $400. Now I have been on the phone for over an hour on hold, my phone does not connect to Internet or place calls or get calls.

Just filed a complaint with the BBB against Straight Talk phone company. MY 3 month old cell phone (purchased at Walmart) went out in the first week of June. We have the extended warranty and have been fighting with them ever since. They said a new phone was being shipped and never did. Then they told us on June 22 that Fed Ex would bring a box to us no later than Aug 2 so I can ship my old phone back first and then they will send a new phone... Well guess what. The box never arrived and when we checked the tracking number they gave us a fake tracking number AGAIN! We've called 8 times today alone trying to resolve this. Time to switch companies after I get my new phone. Sad thing is I've been with them for at least 8 years.

No service. Tell us they're fixing the problem. Keep you on the phone for hours tell us it's the sim card. Send us a new sim card say over night. Receive it 2 days later - still no service. Call again and was hung up on over and over. Finally talk to someone. They pass the buck to someone else over and over then give you a case number that doesn't mean squat. When you call back if you're lucky the computer answering service doesn't say your response is not noticed. Finally talk to someone, can't understand their bad English. Never fix the problem and they hang up on you more.

They have the worst customer service ever! Sure, the phone service itself might be decent and the price is reasonable, but don't ever call them for anything. I'm not trying to be offensive, but pretty much none of their employees speak English. They never seem to understand your request and constantly give you the runaround. The charging port on my Samsung Galaxy S3 went bad only about 6 months after I purchased it, so I contacted the company for a replacement phone. They told me I need to send them my defective phone first before receiving a replacement phone. I explained that I cannot go without a phone and I refuse to spend money on a temporary phone.

I bought a Straight Talk card and refilled my phone on Friday July 31, 2015, on Saturday my phone was disconnected. On Sunday I went to Wal-Mart to see what happen. I was told my card went to another phone account. "What account" I say. Now they refuse to credit my account and I am screwed out of a phone and $45. I am 63 years old and living on disability. Now I believe I am being scam by Straight Talk, and now I have no phone to call my doctor, my family, etc. but I also know nothing will happen, it will go to file 13 like all others.

I was a straight talk customer for over 5 years. I simply wanted a new phone. They lost my phone number. Was never able to make my new phone work even after a total of 12 hours total on the phone with their service techs and 3 trips to wal-mart to exchange phones. After I decided I didn't want to waste anymore of my life with a service tech. I demanded they close my account. It took an hour (after they hang up on me twice) for them to credit the air time charge back to my debit card. I also had bought an airtime card to try to correct the problem in which they said was non refundable... basically I was without my phone for 4 days. Lost 30 bucks on an airtime card. Went with another service - had a phone and service in under 30 minutes... Straight Talk SUCKS!

I have been having problems with my cell phone for about 2 weeks. For the past 4 days I have spent about 5-6 hours on the phone with approx. 6 different customer service reps (most supposed to be supervisors) and they have still not solved my problems. They continue to tell me it is my fault the phone is not working and they refuse to stand behind the $250 phone I bought about 6 months age. I called Samsung and was told Straight Talk opted out of the Samsung 1 year warranty and covers the phone themselves. I drive for Uber and need a working phone.

Well for starters I had bought a Samsung Galaxy S3 here in Feb. of 2015. Here in June of 2015 I started dealing with overheating issues with the CPU... Contacted Straight Talk since the phone is still under manufacturer warranty. I was told the phone did indeed qualify for a complete replacement in July when I finally called. However they told me they would only replace my phone with a refurbished unit. Now in Feb I spent almost 300 dollars for this phone and they want to replace it with some refurb discounted phone in which case I feel is a complete rip off.. considering the money I spent.

CUSTOMERS BEWARE when leasing a phone through STRAIGHT TALK SMART PAY QUALITY ONE. They do NOT warranty the phones. They do not repair the phones either. So as a paying customer, so far over $400.00 with 3 payments left, I've been without a phone now for over a month. I just receive an email stating my phone is not covered by manufacturer warranty for misuse, damage, water. I've only had the phone 3 months. They state the screen not working is because it is cracked. “Well if it is it's not on the outside, so please fix and I'll pay”. “NO”. THEY SAY THEY DO NOT REPAIR, BUT THEY WILL SEND BACK... Gee thanks. Now I am to send to SAMSUNG for them to repair. So wait for the phone to arrive then send out again. So without a phone for 2 months! CRAZY!! DON'T DO IT! GO TO VERIZON. THEY STAND BEHIND THEIR PRODUCTS! STRAIGHT TALK IS A JOKE!

We had to get a new phone, we bought it 1 week ago and it stop working. We took it back to Walmart and got it replace. While we was changing phones with the guy at Straight Talk, after talking over 3 hours they change our phone number, took away our minutes, put them on our other phone that still had time on it. Took a manager to get it straightened out. Another 1 hour to tell him what happen. The worst experience ever. May not go back to them after the crap they pull. How can they give away your phone number while you still talking to them and then say it's our fault as to what happen.

This company is sooo bad. Have been on the phone for hours (literally) and they can't resolve a simple issue. Usually, they just hang up on me once they realize they don't know how to fix it. Seriously, AVOID at all costs. Phone service has been decent for me but any kind of customer support is literally NON-EXISTENT! Grade - F.

When I used Straight Talk's phone that I bought, it was horrible... Freezing up took at least 20 mins to even check Facebook, had to take battery out every 20 minutes, drop calls etc. But when I put the service on my AT&T phone that I already had (Note 3)... Service has been great.... So I THINK IT'S SOMETHING ABOUT THE PHONE you get. Oh and don't set it up for automatic payment... It takes for ever for it to stop once you request it.

I've been a Straight Talk customer for almost 5 years. Recently, I upgraded my phone, from a Samsung galaxy S3 to an S4. Now, I have 'zero' service inside my home, same home that I've lived in, for the 5 previous years. My old phone was H+ (form of 4g) and when purchasing this one, also said it was 4g only to find out it's 3g! After It had been activated. Also, I find out the 'switch your phone' customers are now receiving 5gig data a month, yet, I'm only receiving 3gigs (of slow data to boot). My phone is locked to ST too. When I'm ready to replace this phone, I'll go to nTelos Frawg Plan!!

This review is for Bring Your Own Phone through Straight Talk Wireless, I purchased my kit at Wal-Mart. I currently own a Galaxy 5, I was able to install the sim card and get my service up and running in less than 30 minutes. There was one small problem with receiving mms texts, but they were able to correct it very fast. I was absolutely thrilled. That lasted about 5 minutes.

Purchased a phone and six months worth of minutes from a Walmart. Employees at Walmart seemed to have no information about the phones, and no one could really answer any questions. I purchased the least expensive LG phone I could and they only had cards to match the phone (which cost $70) that were for six months. The phone NEVER worked as it couldn't get any signal on my property at all. I returned the phone to Walmart who would not refund for the minutes. Straight Talk agreed, after 5 calls totaling hours on hold, to refund the minutes, but it was never done.

Straight Talk is the worst service I have ever had. I can't even rate them one star. I didn't want them but was talked into getting it from my fiance. I am reading the complaints about Straight Talk. Apparently people complain about the same problem I'm having. I started having issues with receiving phone calls and text messages. My phone would not ring, but I would get a notification that I had missed a call. I even tested this by calling myself on my fiance's phone. My phone would not ring, but after I hang up, I would get a missed call notification -- huh? Never had this problem with Sprint.

My Samsung S4, $349, from Walmart, doesn't get the 4G connection as promised. Phone calls won't dial out until 3 attempts. Crazy slow. Spent a total of 5 hours with Straight Talk customer service and they cannot fix nor credit my account. Pictures won't send. Customer service out of Philippines, speak broken English, follow script and cannot fix problem. Every time I ask for supervisor, same canned answer, "Supervisor not available now." Out 350 and ** phone and service... HELP?

Straight talk is the worst service I have ever had. I can't even rate them one *. I didn't want them but was talked in to getting him by the Walmart associate. I needed a phone like yesterday. Couldn't afford the phone I wanted to get so I was going to wait. That's when the associate gave me his big fancy sales speech about how this is an android phone through straight talk but you get good quality service cause your either on AT&T tower or Verizon because of being an Android. ** was I ever lied to. I cannot use my phone anywhere inside where I work. I have to go outside the building. I will not be ending my minutes.

I'm in the process of moving to Amarillo Texas July 28th 2015 and I have a Straight Talk Box. It works off towers and air waves. I should be able to keep my phone number after I move to another city and area code and was told that I had to change it. There are people that I don't want to know that I've moved back and if I have to change my number they will and I'll never get any peace and quiet.

I changed my # w/ auto system. It didn't apply a new # to my acct. I have been calling Cust. Serv. every day for 2 weeks. They still have yet to fix my phone. I even spoke to 2 managers & they couldn't fix either. All they do is hang up on you. I have sat on phone 45 mins at time trying to fix it to be hung up on, each & every time. HORRIBLE... HORRIBLE... HORRIBLE SERVICE!!!

Employees are not trained right. Straight Talk failed to say I needed to send the junk one in to them first. Why do I want back a same troubled phone from LG. Asked for a downgrade or a upgrade, they can't do that. Unhappy with Straight Talk.

Last Thursday I Called Straight Talk to get my boyfriend phone reactivated & the guy then said that the number did not exist in their system. I then gave him the imei of the phone & he said it didn't exist. The guy on the phone didn't understand me & barely spoke any English I had to repeat myself several times. He then said they will be sending me a sim card within 3-5 business days. It's past 5 days and no SIM card. So I just called recently today & told another guy my situation. He then says hold on while I work on my system. Next thing I know I have been hung up on & that was totally rude & disrespectful. Next times it happens someone will get cursed out & if I were you don't use Straight Talk Wireless. I'll give them 0 stars.

I purchased a new phone from Walmart in June after a heart attack for my wife along with 3 months of prepaid phone time. The phone locked and couldn't recover. I returned the phone and was given a new phone. I called my phone to make sure it worked before leaving the store. The following day, my wife tried to use the phone and it was deactivated. I called Customer Support and they sent me a new sim card. 3 days later, I put the card into the phone and still not able to use the phone. I have been able to receive 1 call and not been able to use the service at all. I want total refund. Not only is it very frustrating, but I have never in 50 years felt like I have been taken advantage of, ripped off. But someone needs to put a stop to businesses not taking care of business. This is a scam.

I seriously don't understand the point of pressing one for English when I still get transferred to someone who can't even begin to speak it...Once when I called in it got so bad that I literally couldn't make out what the rep was saying so I asked her to please escalate the call to her supervisor because her English is extremely broken and she's not comprehending a single word that I'm saying. She then started to yell at me stating that she does speak English. I work for a call center and I would def. be fired if I ever spoke to a cust. that way. If you question their answer about anything I've also had the bad experience on being hung up on. Overall they honestly have the worst Customer Service a company could ever have!

I tried to help my sister transfer her number to another phone which took 2 1/2 days & then it said she has no texting balance even though her service had autorefill which was updated on the 18th of this month. And after another series of calls of which I was hung up on they tried to say the phone was defective & tried to sell me another phone. I called back today & was put on hold twice & promptly hung up on again!!! Sorry customer service!!! Autorefill has been cancelled & Straight will no longer have ANY of our business. Wish I had read all these angry reviews. I don't see how they are still in business. Nothing but crooks & rude operators even to the supervisors!!!

My Straight Talk phone abruptly stopped working the first week of June 2015. I have been jumping through hoops SINCE then to get a replacement shipped to me. I have created several "tickets".... none of which have accomplished anything. Straight Talk reps are very nice on the phone, however, the promises they have made (email of return shipping labels, etc) have been false. I again spoke with a supervisor this morning demanding a replacement be shipped to me immediately as I've been through the "ticket" process 4 times. However, she is adamant that this cannot be done. So I am going through the process again, this time via U.S.P.S. I will never recommend Straight Talk Wireless to anyone. Customer service is an absolute joke.

A little over 30 days ago I switched back to Straight Talk. After having the same number for more than 5 years I was told I couldn't have that number anymore which really pissed me off. I argued with multiple foreign representatives only for them to aggravate me more with the same BS. I finally gave in and accepted the number they gave me, switched contact info through Dr's, Lawyer's office and even bought new dog tags for about $40. My service was up a few days ago. I tried to call Straight Talk to have my phone activated with a phone card as I would normally do.

THE WORST customer service experience I have ever had - without a doubt!! I have had to endure their endless automated phone levels and incompetent representatives and supervisors just to find out where the phone they billed me for is. NO ONE KNOWS! Incredibly lousy systems and though they act like they care, but believe me, they don't. I have been hung up on 4 times this morning so far (have not been nasty to anyone - yet) and still no resolution. This is the most incompetent company I have ever had the displeasure of dealing with. If you need customer service from them I'm afraid you are just totally screwed!

I HAVE TALKED TO 4 DIFFERENT INDIVIDUALS AND no one knows what the hell they are doing. All told me a different story from "we will take care of it" to my order is being processed, or I will receive an email within 48 hours and or a few hours. And yes you GUESSED IT, none of the above happened. I will not recommended anyone to STRAIGHT TALK!

I purchased an LG Android prepaid phone from Wal-Mart for work. After 1 month, the phone stopped working. I contacted Straight Talk Customer service and explained the issue with the phone, and the rep took all my info and told me I would receive a replacement phone shipped by Fed EX within 3 to 5 business days. She explained that once I received the new phone, I was to ship the old phone back.

Straight talk charged my card the normal one month fee. The only catch was that I'm not even with straight talk anymore. I had my number ported and told them that I would no longer get be using their services. They still charged my card right before my vacation. So now I'm down almost $50. They said they would refund it then automatically hung up on me. I still have yet to see any money going back into my account. I would give them 0 stars if I could. They are horrible and after so many GB of data it is impossible to use your phone for anything other than calling and texting. Horrible horrible service. I will never again recommend them to anyone.

I spoke to a customer rep who I did not get their name--fortunate for them. This person was very rude and gave me false information. I asked to speak to a supervisor. When I talked to the supervisor he was the same way. He gave me false information. He also spoke very low, I couldn't hear him so I gave him a different number to call me back on. He never returned my call. I had to call back myself. That's when I spoke to a supervisor by the name of Harvey who was very helpful and informative. His employee # is **. The guy deserves a medal and a raise. 5 stars for Harvey. As for the other clowns I talked to including the other supervisor, they need to go back through training cause they suck in customer service. Big thanks to Harvey. You are the man Harvey.

I logged into my Straight Talk account today to find there is another phone on it, one I have no idea who it belongs to. The phone number is there which is a Kansas City area code. I'm in Springfield Mo, not Kansas City. I've contacted Straight Talk twice today and am told that because the phone is active they can't delete it from my account. Why when I didn't authorize it can I not remove it? No one can answer that question and no one within that company can remove it. Mad, yes I'm mad.

I activated 3 phones with Straight Talk on June 30, on July 6 the phones stopped working. I couldn't dial out or receive calls, couldn't send or receive text messages. I called Straight Talk to troubleshoot the phones... after being on the line for 2 hours and 18 minutes, I was told to call back the next day. Needless to say I was highly upset having no communication for the night with small kids. I called back and was on the phone for 57 minutes and I was told to contact my previous carrier about releasing my number and some other BS. Previous phone company said they had released it and I was free to do service with whomever. Today is July 15 and I still don't have service!! I called about a refund and they kept transferring from person to person. The last person answered the phone laughing and proceeded to press buttons every time I tried to talk! Worst experience ever... simply rude!

I switched to Straight Talk like many others to save money on their phone bill. I was with T-Mobile before and wish I never switched. Fortunately, I didn't have to buy another phone as T-Mobile is a GSM network. I bought the starter kit at Wal-Mart and 2 extra months worth of service 45USD each unlimited everything of which could be considered false advertising.

I was referred to Straight Talk. So I bought the $60 sim activation set. Everything was fine. Activated my iPhone 5s with a straight talk sim. My iPhone messed up and I had to go get a Straight Talk phone. I had it for a week and hated it, so I returned it and got my iPhone fixed. This is where the problem occurs. They deactivated my SIM card and my phone number after I just refilled my $45 data plan. So I called and talked to a man; he knew how upset I was and offered me to refund my money but I couldn't because I was at work. So I went up to Walmart; where Michael helped me.

My wife had a phone with Straight Talk deactivated 2.5 years ago and basically forgot about the phone, there is no longer any number associated with it etc. Today I find on my bank account a charge for $1.49 from Straight Talk. Naturally I am confused, as neither I nor my wife has anything to do with Straight Talk. I call the hotline number on my bank statement and find that they are charging me for a "protection contract" that self-renews on the phone. We were shocked that they were charging us "protection" fees on an outdated, unused, defunct phone number.

I have been with Straight Talk for about 6 months now. I have always marveled at how they offer their service at such a reasonable price. I even showed my loyalty by purchasing a phone from their website for $100. After about 4 months, the phone I bought completely stopped charging. I determined the problem was that the battery in the phone was completely shot and would not hold a charge. I called customer service to see about sending my phone in to either have it fixed or replaced because the warranty should have covered the problem.

First of all, the phones that are offered are all sub-par. The prices are low for a reason. 2nd of all the service is not great: the internet at 3g feels like the old days of modems that ran 56k. And should you be able to make use of it, after a short period the speed is cut down once you reach a certain mark. They are advertised as a cheaper alternative to the majors. There is a reason they are cheaper. I would tell anyone truly wanting to save money and only want phone service and don't need internet or text to find a company that specializes in that for only $10 a month. You buy no minutes, you are just buying access to an emergency phone that will cost you 25 cents a minute. Still, the security of knowing you have the phone (now that payphones are extinct) is worth it.

I got Straight Talk because it was a low cost provider that had a large coverage area. When I bought a phone from Walmart, I went through 3 phones before getting one that mostly worked. Mind you the phone would occasionally vibrate and do things without me touching it. I actually jumped a few times because it just started uncontrollably vibrating in my pocket. Then I got myself an unlocked phone off Amazon for Christmas to replace the defective Walmart phone. Turns out only Walmart phones can use Verizon's network and I had to use AT&T's network. I went from great coverage and crap phone to great phone and crap service. Thankfully my service plan runs out in a few days. Straight Talk will be history. And I'll never go back.

Decided to switch to Straight Talk to save money. Tried to set up my Iphone 4 online and could not get it to activate. Called customer service and ** kept telling me to deactivate my phone so she could assign me a new number. I had to tell her several times I wanted to keep my number and that I could not get it to activate. We went through the whole setup only for her to tell me that my network access code is invalid for my account and to go back online and finish the setup.

Somehow Verizon got my info from Straight and Verizon ported my phone and shut my phone down. When I called customer service I spent 4 hrs on the phone trying to fix this problem. They told me it was too late for them to contact Verizon so call back at 9:30AM. So I did and gave them the reference # that they gave me the night before so I didn't have to go through the whole ordeal again. But when I gave them the reference # they could not find it. So I spent another 4 hrs on the phone with no solution. They say if they can't fix it within 24hrs to call them back and they will send me a new sim card which will take 7 to 10 working days. Already lost a day of customers and money and now may be 7 to 10 more days without phone. With this # as my main contact # for my business every hour without this phone cost me money.

I gave them one star because I couldn't give them 0!! I had Straight Talk years ago, when they first came out, and the customer service was awful, so I went to Boost Mobile. My husband is making frequent trips to an area that has no service with Boost, so we decided to give Straight Talk another try. I bought a phone for the bring your own promotion (compatible phone). I called Straight Talk to have the phone connected and start the service. Customer service told me to go to Walmart to buy one of their BYO kits. So I did. The kit includes the $45 monthly card and various sim cards for $59.98. I get home and try to set up online. I get an error message telling me to call customer service. Oh no, this is bad!! So I call, and first they tell me that the SIM card isn't compatible with the phone and they will have to mail me another one. I say no, I bought the kit so have six so which one is compatible. They couldn't answer that.

The service is the worst ever experienced. They hang up on you. Never again will I be with Straight Talk.

The internet service with Straight Talk is garbage. The WiFi doesn't work unless you got data connection on then once you use up your HIGH SPEED data the internet service does not work. It will take 2 to 3 minutes to pull up a page, sometimes longer. Then if you're trying to watch something on YouTube the connection stops working every so many minutes and just sits there scrolling. You might catch every other word if you watching a movie. I would NOT recommend Straight Talk.

I have Straight Talk. I've been having it for over a yr. I do agree customer service SUCKS but I pay $45 a month for full service. I never have a problem with service and while I'm at home and work I use my wifi so my internet is never slow. Get it together people.

Straight Talk Wireless "accidentally" deactivated my phone and reassigned my number to another customer -- in less than 24 hours. I missed several important messages before I even knew that my phone had been deactivated. I then spent two hours on the phone with the ST customer service dept., speaking to several different employees. I was alternately told that the "accident" was ST's fault or that there had been a "security breach" on my account and I would need to change my password. I have had to contact many people to inform them of my new number, and I asked ST to compensate me financially for my hours on the phone and my gross inconvenience. The most they would offer me was five days of extended service(!). The phone itself (and the phone service) have never been great, but were acceptable. However, I WILL NEVER USE STRAIGHT TALK AGAIN AND SUGGEST THAT YOU DON'T.

I have been trying to get a Straight Talk all line set up. I will be out of the country and want to use it while I will be in the states. I am going on hour 7, and I still can't activate a line. I have a Galaxy S5 that I tried and when that didn't work, I am now trying a MotoX. I checked each phone online to see if it was compatible, both were. After buying a plan and calling in, the S5 was not compatible and Straight Talk can't make up their mind if the MotoX is compatible, as I have talked to 4 different representatives and been told different answers. In my personal opinion, Straight Talk is a scam, and I am out $64.07.

Enrolled in autopay when the service was unlimited everything without data slowing. My bank recently moved to mastercard over visa so I had to change all my autopays. When I got to Straight Talk their website (when I got it to work!) gave no option to change, edit card, so I made the mistake of calling them. My end date was today, the rep took and incorrectly put in my street name so it was declined. Tried to talk to 3 different people this morning. First two I hung up on because I couldn't hear or understand them. The third said my card was declined. So 30 minutes after talking with my bank I find out it wasn't even tried and my account wasn't locked. So took to fb, got the run around from the page and a live chat they use.

To begin with, try to get custom service on the phone is a merry-go-round of pushing buttons. When you finally get someone on the phone it is very difficult to communicate with them because of the language barrier. Going to another company.

It was great the first couple of months. Phone worked great -- texts and data. I've recently been experiencing my phone will not receive calls or texts. My cellular data isn't working. I can call people but it only works one way. I've never had this problem. When you tap the icon messages in the home screen, my screen just goes blank. The message icon and Notification Center says I have 2 new messages. I cannot get to them. And cannot send any messages.

Never get a contract with Straight Talk. I got this service since last year but now I'm very tired of the internet. It's too slow. I receive a message that I would get 5gb in high speed 4g LTE and so the next month I paid and bull corn nothing happen!!! It still is very slow! Don't waste your money in this! Bad service!

Do you realize that tech support is the last option you can receive? There's a reason for that. If you are a victim of fraud they have NO idea what to do. My husband's phone would not receive or send calls or text. We (according to the alert) had to pay a significant amount of money to restore his phone. We do not have that kind of money. If we did Straight Talk would definitely NOT be the service we'd use. It happened initially the night before and the CSR was going to do a hard reset but I had an issue I had to contend with and called back the next day. The CSR I spoke with this time absolutely offered no remedy to the problem. His name was **, an alias I presume. My husband now has no phone. The only time we have gotten tech support from Straight Talk is when we find a way to do it ourselves. Now I will be happy to sign a contract with one of national carriers. Straight Talk IS NOT WORTH WORRYING WITH.

I have had no problem with phone service with Straight Talk. However, CUSTOMER SERVICE IS NON-EXISTENT! So beware: I have tried several times to purchase air time over the Straight Talk web site and been unable... The Credit card I put on file with them is no longer valid. The website will not allow me to change to a new card and several attempts to get customer service to change it... no luck. They will tell me it is all set and fixed yet nothing changes. So I am forced to go to a Wal-Mart and buy a card. It is absurd that a simple thing like this can't be resolved. So BEWARE... Customer Service NO WORK!

Last month as soon as I put my new phone card I lost phone service. Then I did it again yesterday. Not only did I lose phone service but when I got it back I had a whole new phone number with a area code not even for my state. After a hr going round & round with them to restore my number they said it wasn't available. So I called again today ask to speak to a supervisor. They said it was now being used. So my wife called the number & no it wasn't being used. They then put me on hold for a hr. So again I say DO NOT GET STRAIGHT TALK!!!

The very worst experience I have ever had with a business. First my new 41c LG burned up. Then I called Straight Talk, bad mistake. First day talked to 7 people. Second day 5 and so on. This has gone on for a month. I have been hung up on, changed lines numerous times, lied to, say they were supervisors when they were not. Said they mailed when they did not. Turned off my phone on accident. Switched numbers on my phone for no reason. Believe me, if you have another alternative for cell phone -please use them and not Straight Talk. They are by far the very worst in the business.