Straight Talk Wireless Reviews

I bought an LG Stylo 2 and after about 3 weeks it crashed... I called customer service and after some investigating he told me I had a defective phone... He said I was still under warranty and they would replace it... Well after about 3 weeks of going with no phone I got one in the mail and it was refurbished. I just paid 150 dollars for my phone and then I ended up with a phone they are selling on the website for 55 bucks. As I'm writing this I was sitting on hold for 20 minutes after telling the woman something was wrong with my phone again, and guess what, she just hung up on me. That's 4 times in a row. I've called them and immediately got put on hold for at least 20 minutes. While they are "getting information". My mom called them also and got the same thing happen to her. She said after 20 minutes they hang up on her.

Was a customer for over 8 years until they recently let my acct get hacked yes let even helped. I lost my company number and they wouldnt help to get it back. Yes they gave the hacker my info to get into my account. Then told me then apologized and said there was nothing they could do. Fyi all you need to do this is the phones meid "your account login" and the phone number and you can port any Straight Talk number to any other phone. Yeah zero security. Welp never again. Yeah anyone but straight talk.

For weeks I have been calling for them to reset my VM because I don't want anyone to be able to leave a VM. So this last time he tells me the towers where I am is every other carrier but Straight and he can't reset it.... BS. So I hung up. This pisses me off. In three weeks no one in consumer care has resolved my problem... soooo very sad Straight Talk Wireless.

I called in and paid for my friend's phone service, gave the phone number I was calling about. Bought the same plan as I have done for months. They even ask if I wanted to use the same card. After they said to make sure phone was turned to receive minutes and that transaction was complete, texted my friend. Service was on. He called. Said he tried to text me. No service. I called back. They had already charged my card. They said they couldn't find that number. They told him I cancelled his number. They took my money. Shut his number down. You have to have security information to do that which I didn't. He lost his number after 6 year and still have my money. I lost my friend over this. I'm going to sue over this. That is stealing.

I've been with Straight Talk for years! Bought many Straight Talk phones for others as well. 1st if you change your number, they will not at all give you the old number back if you get locked out of your email because of the 2 step verification, Straight Talk will not care nor help!! 2nd Even if your phone is under warranty and something breaks that is covered, you will have to send your phone off and "WAIT" for a replacement phone which can take up to 13 days!!! I truly this company, the customer service is no good, they could care less. They are foreign but selling in US stores!

I started new service with Straight Talk. I got 12 gb with my plan and in less than a week it was gone. Before this service I used Family Mobile and had 10gb that lasted all month and was online and downloaded so much more. I'm switching to Sprint. Bring my own phone plus have unlimited high speed plus 10gb hotspot.

Was told that we broke the phone. I had to explain to them that we are not irresponsible adults and it was through no fault of our own that the device was electronically defective. Spent about 4 hours and 3 people later with not one result in any favor of a customer. Only excuses that it is "policy."

I bought a $200 phone from Straight Talk 1 year and 2 weeks ago. Two days ago I started having issues with it not wanting to charge, it had been kicking out of 4G off and on for a while, but nothing I could not fix going into mobile networks. Now today when I went to message a friend back my keyboard would pop up then drop back down. When I would try to get it back up it continued to do this over and over again. Then later on in the day when I swiped the screen to unlock it just froze and would not unlock.

Prior to purchasing the phone and service card the employees, I spoke with assured me the service would work while I was in Europe for the military, however, shortly after purchasing the plan and phone I found out the service won't work. Less than 24 hrs after activating service I called wanting a refund since they were dishonest but was refused.

Going on a deployment? Need to hold your phone number? Need to transfer your phone number to a more friendly service? Forget about it!!! They will hold your phone number, force you to buy unneeded services, and delay a phone port to the point it not worth keeping your old phone. They are unable or incompetent to execute very simple and basic requests.

I have experienced several month's worth of aggravation of not being able to log into my account online using a computer. They have tried to force me to use their worthless app and I will not use it, ever. Today, I was successful in logging in a couple of times, changed some information and now it doesn't work again. I was even supposedly transferred to some person at "Corporate Headquarters" in Florida. I doubt that one but anyway, that person would not help me either. And I have had multiple people just stop talking to me and act like they can't hear me, I guess. Which really just rips into me.

I finally cancelled my order as I never received my phone and was continually told it would be shipping out the next day. Tomorrow another payment comes out and they can't stop it. Takes a few days to cancel the lease. I cancelled over a week ago and then had to send SmartPay a copy of the cancellation notice. So now they owe me $200 and it takes another 5 to 7 days for a refund.

I purchased a hot spot and 5 GB of data. I barely used it for 2 days and it quit working. The first time I called I was told there was an issue on their end and I had 3.3 GB left of data. Today I called since it's still not working and they said I had 0 GB and would have to pay them before they would do any troubleshooting. I spoke with "manager" Dick ** customer **, he said his supervisor was Sylvester ** but would not let me talk to him. I was on the phone 43 minutes and he refused to do any more than read my balance which I can do online myself.

I bought the Straight Talk hotspot Friday night and had to get help Saturday because it was not working every day since I've had to call because it says internet service not working. When I call a representative will first tell me I've used all of my data then they will reset after I explain that I just got it. Last night I had someone hang up on me and another tell me I used all my data and there's nothing they can do about it. This morning the same thing was said. I bought $40 dollar plan that was supposed to be for two months and only lasted approximately three days once they fixed it but I've used all of my data.

I have my own phone so I checked with them and they said I could use it with them. So they sent me a SIM card. I tried to set it up and called to activate it, purchased a monthly plan of $45 and it didnt work. So I called Straight Talk and after about 30mins they told me my phone wouldnt work with them. I ask them for a refund of the $45 since I could not use it and was told straight out NO. So I ask to speak to someone else. When someone else got on the phone, I explained what had happened and he ask me to hang on one min... So I waited and waited and waited... and I said Hello... HELLO finally he said yes... I ask what was taking so long. No answer.

I purchased Straight Talk Wireless service from a Walmart in New Mexico. They assured me the service should be active immediately with nothing further required. When Straight Talk refused to activate my phone, they said I needed a service number from Walmart or they could not help me. Walmart told me they have never operated that way and never give out service numbers. Neither side knew anything about the other, and I never got the service I paid for. How a company this poorly managed is still around boggles my mind. Worst service ever. Straight Talk is an outright scam.

I really don't know where to begin. It would take all day to write about it. I got my friends & family on Straight Talk. It was great way back. Great phones, great access. I've been a customer and referring everyone I could find, with no interest on getting anything in exchange from anyone. BUT, starting about end of 2015 to beginning 2016, it went from back to intolerable. My unlimited service stopped at 5m, then text & picture receiving & sending got so slow, It was useless. After many, countless hrs with tech support & service, it would work for a few hours and then cell started malfunctioning. Constant, self shutdowns, constant self resetting, cell would get extremely hot & battery would drain in minutes and even in seconds. Customer service would send me another phone, but failed to tell me that even though the re-up card I was buying said "Unlimited Data", they had changed their services.

Hi. I have been a customer of Straight Talk phones for almost seven years until recently I decided to go to AT&T because I started to experience a lot of drop calls and it started to become more of a problem. So I tried to switch to AT&T and found out that my iPhone was locked which I have had for a year. They told me I have to buy one more month of a prepaid and then they would unlock it. So I asked to talk to a supervisor and the man told me there was no supervisor and went on to hang up on me. I called back again and got the same man which was very unprofessional, no customers service skills whatsoever and hanged up on me again. After that I just simply stopped trying and I will no longer get Straight Talk. I have canceled my son and husband's phones with them.

I am a national chaplain joining millions of Americans using conference call lines. The line we use is simply to pray for our nation. Part of my responsibility is to lead certain hours each week. This is in addition to working for an Appalachian charity serving the needs of some of our nation's poorest residents. On May 31st, my service quit. Upon trying to contact someone to troubleshoot, I was told my service was permanently terminated and my telephone and 20 year old number were permanently disabled. They said I had violated their contract. There was no notice, no indication prior to this anything was wrong.

I've been dealing with Straight Talk since 2010 and my service has always lasted me the whole month. No matter how many sites I visited or how much data I used it always lasted me 30 days. The last two months my data has been running out now. Mind you I'm not doing no more or no less then what I always have. Well tonight I called cause EVERYTHING IS RUNNING SLOW and she told me my data was running out AGAIN. It's only been like 20 DAYS THIS TIME since I refilled my service.

I would give 0 stars if I could. Completely uncooperative customer service. They forgot to reset my data with my new phone cycle and refused to credit the data back to my account. I can't wait to leave this service.

Since Straight Talk has started their loyalty reward program, I have been enrolled in it. Tried to redeem my points for my free month of service but when I went online to do so, it said that I'm not enrolled in the program. First, I had an online chat with a representative and said that I'll have to call Straight Talk to get the problem fixed. I tried that and spoke to someone and told me that I had to talk to the leasing Dept. I even tried that knowing that they wouldn't be able to help me because I haven't leased my phone nor do I have the insurance. Once again I tried to online chat and after dragging me along, they said the only way I can redeem my points is online and I don't have the option to do so. Unfortunately everyone in my home has them and we will be going to Verizon today.

I am fed up with Straight Talk. I purchased my phone in January and noticed the first month it would go into roaming and in the same areas at other times it would call through. Each month it got progressively worse with more roaming. Wal-Mart assured me that this phone LG Stylo 2 would work in my area of residence — wrong. I did the updates to no results, was sent two SIM cards; the second one I received on the date that I should have had my replacement phone or at least received the box to ship it.

I ordered a new phone from Straight Talk online and financed through Smart Pay Leasing with FedEx delivery next day. This was Wednesday at noon. I received emails from both companies saying everything was going through. I received an order #. I have been on the phone with Straight Talk trying to find out why my order has not processed for over 3 days now.

There are so many things I would like to say about this company but the same issue will always be the same. The 4G SPEED is a joke. They steal your data that I pay money for and FCC lets them get away with it. My service end date is 28th and supposedly I am out of data. I can't even get on to speak to customer service which I might add is a waste of time. Last week I used my 10 GB and still have 3 weeks of service. Also I had AT&T unlimited plan and never used but 8 GB a month. I play one game and daughter watches kids YouTube but the game I play is on top of list. Yahtzee uses 10GB A MONTH? Seriously? That game was always in bottom of list with any other phone carrier I had. I'm so disappointed with STRAIGHT TALK.

I saved little by little for two months to get my husband a new phone for his birthday and Father's Day. I ordered the iPhone 4 and unlimited plan for the both of us as this was also my late Mother's Day present. I received confirmation email with my order # and order information. The money was taken from my card however I had requested next day delivery to be here in time for him. When it did not arrive I called since tracking link still said "order processing".

I have the Straight Talk home phone connect device! The device only works maybe 25% of the time. I have to no answer transfer the calls to my cell phone all the time (it's that bad for now working) for you all who don't know what that means it when if you don't answer it forwards your calls! For the first two weeks I was losing business calls... they don't tell you that the reason they can sell the plans that cheap is because you're last on the priority list to using towers! Go to Page Plus and get service... it's a bargain and great dependable service!

My first month using the Straight Talk mobile hotspot was wonderful. Good speed, consistent internet access and never losing connection like I frequently had with T-Mobile. But when it came time to top up, the nightmare began. For 5 days I have spent countless hours on the phone waiting on hold sometime over half an hour and trying to find someone who's could fix the "system error" so that it stayed fixed. Each rep gave different reasons, one I caught in a lie about how much data I had, and one who hung up on me when I asked to speak to his supervisor.

I called for help switching phones. The man said his name was Joshua. He didn't know about my phone or its commands. I read what the screen said 3 times and he said that I wasn't reading it right. He kept asking me to skip when I couldn't. He said I had to take my phone into a store for help because then THEY could read it properly. I asked for a supervisor or anyone else, he wasted time, stayed silent then said he was a supervisor. After over an hour on the phone with him being rude and not helping (or speaking proper English) he started pressing buttons so I couldn't talk. I lasted 5 minutes then hung up. I was unable to call support again. It kept saying to call back. He blocked my number.

Over the last couple of days, my family's Straight Talk wireless service has gone downhill. Accessing the Verizon network has become a chore. I do not know what has changed with the company's access to the network. I can put my phone down and not have any service so that being said I am not getting phone calls or texts. If I pick the phone up and walk about 3 feet I will have service. Verizon is in debt up to their nose and have pulled something on us consumers. We all should have been notified of this change. I have no choice but to switch companies. FYI. I have been a customer with Straight Talk for over 10 years and it was a great service until now.

Straight Talk is great with the cost but in all other areas it is extremely lacking. You can only talk to a rep on the phone when you have a problem and they are very hard to understand. If there is a problem with the phone or new sim card, they cannot overnight; instead you have to wait two business days. I had two phones on the account and cancelled one. They refused to transfer over my six months ($300) of prepaid service to my other phone (my son's phone) on the same account. Once my son's prepaid minutes are used, we will cancel service and NEVER use Straight Talk again.

I have had a great experience with this company. I am a BYOP customer, I checked my phone to make sure it was compatible and it worked well. I have always used Verizon phones on the BYOP plan. By using Verizon phones I have never had problems with service anywhere. That includes outside of my state. In my experience they have been lenient on their data cap. I have often exceeded my cap by over 1gb before throttling kicks in. Recently they upgraded their plans and it kicked in even though I was currently in the middle of a service plan.

Save the headache and get a completely different provider. Yes they are cheap... and you get what you pay for here. Customer service that doesn't give a flying rat's ** about anything you say. I have them recorded telling us what we should do and then denying on the next phone call. They completely screwed up my son's phone by hard resetting it. Then to replace the phone they screwed up we had to jump through their hoops... calling Google, then calling LG, then calling them back 30 or more times. Most of the time they would put us on hold and just not come back at all.

I had an account for 5 months, phone service was not great but price was right. Then I got turned off for non-Payment. I called some foreign country and told them I had direct monthly payments the whole time. They apologized and said they would credit me the three days my phone did not work. Then they said they would also give me a brand new phone number. I told them I like my old number but then they said after they shut my phone off they recycled my phone number and could not get it back. I had that number for 9 years. They said I could call my over 200 contacts, Drs, services, banks, ETC and give them my new number. Never again, I still have people who don't know how to contact me.

Make false claims in false advertising. Customer and tech service if you could call it that is in a foreign country. Clearly a lack of comprehension and communication. Throttle down on regular time period regardless of use rendering service nonperforming. FTC and FCC condone, support, and fail to regulate abhorrent behaviors and bad business practices and fail to reign in false advertising, noncompliance with government regulations. Failure to provide satisfactory performance, Nonperformance, not only Straight Talk; every wireless service defrauding customers which ever service you subscribe to now acceptable; status quo so rampant in this customer captive industry.

I was online talking to a Straight Talk Customer Service rep about buying a new phone. I was told and on screen the phone I was looking at was a little over $21.00 per month. They told me to proceed with the order. Afterwards, I received an email and was charged $109.99 and was told I would be charged that every month. I put up the phone and has disputed from day one. I refused the phone that FedEx brought to my door. They have taken another $55.00 this month, I'm a pulmonary hypertension disease patient. I told them this and that I just got out of the hospital after almost 3 months. I'm on a disability of $660 per month. Now, Straight Talk is getting ready to take another $56.00 on the 9th. I'm being charged double.

I will continue to use Straight Talk as I love their service and reliability. Their customer service, on the other hand, has much to be desired. I believe their customer service comes from overseas and it sometimes cuts off phone service. They cannot understand what you are asking them to do nor can you understand them most of the time, which creates a very frustrating experience and causes repeated multiple phone calls before anything is accomplished. I would like to see their customer service moved back domestically.

I had placed an online order for a phone on finance because it was marked at $12.40 a month so I had to apply through SmartPay in order to do so and when I received the email receipt it said I was charged $26.97 plus the cost of my $45 service plan and I would be charged that for the next 15 months... As soon as I seen that I immediately called and told them to cancel the order but of course they said it was already being processed and that I would have to refuse the package and once it was returned back to the warehouse then the order would be cancelled and I would get my money back which was a total of $78.01...

I had my phone number for many years. I moved to Iowa and my phone company did not have reception in Iowa. So I had to switch to Straight Talk and transferred my number to Straight Talk. That was mid-March 2017. On May 31 2017, they cut off my phone. I called them the same day and they told me my number had been cut off for six weeks. I told them my number had been working perfectly fine. I told them I wanted to pay my phone bill for that month and they told me that they never had my information. As a matter of fact, they told me my number never existed. I insisted why will they just cut off my number without even letting me know, and same day they cut the number they said they never had my number? If that's the case, how did they activate my number?

I switched carriers and was told that I could not use my Straight Talk phone with another carrier. I feel that after the phone was paid for that it is my phone. Why is it so that the phone cannot be used with another carrier. Are you willing to take the phone back and give me my money back. I feel that if I've paid for the phone that it is my phone and I should be able to do with it what I want to. This is unfair and I feel that you are being unfair to me and others who have purchased your service. If I've paid for something I feel that it is mine and solely mines. Please look into changing this policy. No one should be made to stay with your company if they want to change.

I bought a bring your own phone plan. When activated I was charged for service. The phone did not activate. The CSR said that I didn't pay for service. So I provided the card number again. The customer service representative​ said I was not charged. I go into my account and it was taken twice. Call back, was told it's not their problem, contact my bank!

Straight Talk has always advertised unlimited data even currently as of the last week in May 2017 witnessed commercial being run 6 times (that's only the ones I personally saw). They have been shutting my data off when high speed data runs out. When contacted customer service that they don't have unlimited data. When confronted they say they don't even advertise unlimited data. On several occasions I have been lied to, disrespected.

Good product, good price but horrible customer service. Every Customer Service Operator is EXTREMELY DIFFICULT TO UNDERSTAND DUE TO THE FACT THEY DO NOT SPEAK ENGLISH VERY WELL AT ALL. This is a major problem and complaint with a large number of companies. When you have a problem this makes it EXTREMELY DIFFICULT, as far as the service itself. Also, Straight Talk offers the best price on the market for noncontract service, the only thing that would make it better is that they offer UNLIMITED HIGH SPEED DATA.

I purchased a new StraightTalk Samsung Galaxy S6 for $399 from my local Walmart on March 23, 2017 with the intention of upgrading from my existing Samsung S3 when I got home. I had been using StraightTalk's $45 a month service for over 4 years and had upgraded phones before without problems so I expected the same again. Wrong assumption!

The worst customer service ever. I had issue with login. How I got thru and was online with Customer Service Rep for Over an Hour and got disconnect without an resolution. Then call back and it was over hour to get simple thing done.

I bought an unlocked iPad to bring to Straight Talk. I have had an unlocked iPhone with straight talk for 8 years with no problem. I set it up trying at first to use Verizon since that is what I use for my phone. I am told even though it is unlocked and can be used by any company I have to set it up with AT&T. Okay so we do that. First month okay, I was on vacation for 2 weeks but it worked for two weeks before. I call in, pay for my next month, it did not download. I call again and say I want my internet, they blame me for have Verizon on my phone with AT&T SIM card. They say it won't work.

Their phone was great along with the price but their customer service was awful. I had more problems with them when I traveled to move to Florida. I rarely could understand the rep that I was speaking to and they would never forward me to anyone else. I finally went with another service. Just because a company is cheap don't mean they're the best.

Straight Talk used to be a really good phone service. Since they've made changes to the company, it's not all it's cracked up to be anymore. Dropped calls, no data, and so on. It's not the best quality service or best offer for the money.

Yesterday morning, I began to notice my 4G LTE speeds getting really slow. I checked my data usage on my phone and it showed 3.40 GB of data for this month so far, which is a bit more than I usually use but I just sort of assumed I left something running in the background at some point. I thought nothing of it, since I rarely even get close to my 5 GB monthly limit. It was eventually brought to my attention that the Verizon LTE network was acting up this weekend, so I thought I'd just wait it out. However, other people still had access to their data, so I figured I should contact customer support.

This company is a joke. For whatever reason, the system wouldn't allow me to add a service plan even though it was paid for. I spoke to two customer service reps and two managers. The managers are horrible! They are rude and talk down to you and their accents are so strong you can barely understand them. There is no recourse for anything with this company. Also both supervisors talked over the top of me and then hung up on me. I lost my service and cell phone number for my business because of this company. Remember that when you pay less... you get less. Steer clear of this company!!! Choose any company but this one. Apparently by looking at the reviews, the CEO of this company is good with how this company is ran.

Straight Talk Wireless is not expensive to have. I have unlimited data and I can make all the phone calls I want, even long distance and no limit on text. All for 45.00 dollars a month. I do not need a contract with them either.

My experience with Straight Talk was awful. I bought there a Samsung Galaxy 5 from Walmart.com. What a mistake. The coverage was awful. After FINALLY reaching their customer service, I was told that my phone would only work in the state in which I purchased the phone, which was Massachusetts. I live in Rhode Island, only a 10-minute drive from the state of Mass. I got no bars in RI, yet full coverage in Ma. That meant that I could only use my phone on breaks at work. Not at home. I am so upset with them.

Went to Walmart because I became tired of trying to figure out Verizon's bills. My phone logged on to the net; but dialed and they sent me a $750.00 overusage bill on Internet access, even though they knew it was anything relevant to where I log on. Straight Talk Wireless does auto pay without mistakes or increases. They have good coverage, Samsung Galaxy phones; couldn't be happier.

Straight Talk allowed a male to compromise my account. This male is the same male I currently hold a PPO on and fear! When they allowed my account to be compromised they allowed him to commit a felony by tampering with a phone device. I was at the sheriff's office for 1 hour and 55 mins on hold waiting to speak to a manager when the line went dead. Several calls later and several HOURS ON HOLD! A total of 8 hours of being placed on hold even though when they asked if they could I repeated no. No. No. Why ask? To have no success in having them activate my phone. Nothing like taking the only line of communication away from a family in fear of their lives! Thanks Straight Talk for such an amazing job at keeping your customers' accounts secure. 4 YEAR CUSTOMER WITH 4 ACCOUNTS ALL COMPROMISED NOW AND A FAMILY MORE IN FEAR FOR THEIR SAFETY THAN EVER.

After reading other's experiences and the overall rating that Straight Talk is receiving, I could not be in more agreement. Their customer service truly is piss poor and asking them to remedy a situation in an equitable way is taboo for them. I called to buy another month's worth of service a week ago and they stated my debit card was declined. There was plenty of money on my card. After two attempts and calling my debit card customer I was not able to use the card because the prior transaction put a hold on the funds that according to them was not there...not twice but four times!! Withdrawn and refunded except one of the transactions for which I received nothing for what was charged. This took time and I have been...soon to be had been a customer for 4 years.

My phone was deactivated without any advance notice even though I had auto-refill set up. Their reps were so busy I couldn't get anyone on the phone to find out what happened. I should have received a text, email or some kind of notice before my phone was turned off so that could have been prevented. I've spent hours trying to get it reactivated since I had questions and couldn't actually reach a live person, just voicemail hell over and over. That is terrible customer service.

Bought BYOP Activation Kit, wasted my money! I have tried to activate a total of 5 phones and each time I get told that phone is not compatible! WTH?! 5 phones and none are compatible, really?! It's not the phones, it's Straight Talk, they are nothing but a big damn ripoff!! That's the bottom line!

First of all I bought the minutes for 32.10 and I did not get my money back. When every time I tried to call a number I got "THERE IS NOT ENOUGH MONEY IN YOUR ACCOUNT", I called Straight Talk customer 20 times and they could not or would not fix the problem, so I called my bank and they disputed the transaction on my bank account and I got a land line phone.

Straight Talk has a very unreliable service. Keeps crashing when you try to load a page. Is it a piece of **. Straight talk can **. They're a bunch of ** just like ** Walmart. Walmart ** too. I wish every ** Walmart would burn in **.

Customer service is next-to-useless. Over 30 minutes to get connected with a representative. I've now been on the phone, mostly on hold, for 26 minutes just to get my web account password reset. Had their website worked correctly. I could have reset it online, but that feature was broke as well.

I have spent the last 2 months online with ST trying to figure out why my Hotspot has not been updating my data usage even though they were charging me every month for 1GB I never received on my device that I rarely use. I added a prepaid 4GB data card for backup just in case I ever went over (Which I rarely do since I don't use it much.) but the device never updated. I contacted ST online chat & the person said it was fixed. NOPE never updated on my device, it said I had 128MB left. So I went online chat again, I told them to take me off auto refill & I would just use up my 4GB reserve which my online account said I still had. They said, "We took care of it", my device never updated. So I thought even though I had never had to do this in the past, maybe I just need to use up this 128MB for it to update, so I did. Nope never updated!

I used my Straight Talk phone for 5 years with spotty reception at bear. I moved to where my reception was unusable. When I tried to unlock my phone, customer service And the supervisor "Adolfo" fell back on their policy of unlocking phones and refused to do so. Good thing it is pay as you go, get out while the getting is good. Zero customer service.

I called in to get help adding a card for my daughter. The customer service was rude and would not help me after 50 minutes on hold. We will just go back to AT&T. How can you not help a customer who has been there for 5 years.

Do not do business with Straight Talk or Smart Pay!!! Nothing but foreign people who can't understand a word you're saying and only want to sell you stuff. Then they can't help you after that. TERRIBLE CUSTOMER SERVICE EVER!!! Don't do business with this company!!!

I have no problem with Straight Talk phone service. BUT their customer service is a different story. I have never dealt with any business as inept as Straight Talk when it comes to customer service. Every customer service rep that I have spoken to has such a difficult accent to understand that I have to repeatedly ask them to repeat what they said. Then no matter what the problem - ie no service, didn't receive an order or whatever you are having a problem with - they have no recourse to offer you. Currently, I am having a run around regarding a phone I ordered from them. FedEx tried to deliver the new phone but we were out of town due to severe medical issues with a family member. When we returned we had the notice that FedEx tried to deliver a package. We called FedEx to ask if we could come and pick up the package and the answer was no.

I travel south in winter months with my camper and need wireless data service as most of my banking etc is done online; therefore, online access is extremely necessary. In 2016, I purchased a Straight Talk Wireless Data Hotspot and a data card and all worked well. In January, 2017, when I traveled south, I purchased a Straight Talk data card for my hotspot. I called to activate the data card and as usual, I had a person on the line with an accent I could barely understand and they obviously could not understand American English. We attempted to activate the data card, he had me to scratch the back of the card to reveal the access codes, but the activation was unsuccessful. He stated I needed a new SIM card which he would send me free of charge. I gave him necessary information for the SIM card to be delivered by FedEx to my camper as I had no mailing address at that location.

Been a customer for over a year with no problem when purchasing monthly plans but as soon as I went and got a year plan my data has not been resetting, and I called the Service Center and they said it would be fixed, and it was for less than 24 hours. I get a text saying I went over my data. When calling back they say they can't do nothing and say I used up all my data. So far three different reps told me three different days in which my data will reset but the guy I talked to yesterday was trying to help and told me to call back if I still have the problem, and now they tell me they can't do nothing about it. These guys are the worst customer service ever. I bet when I call back again they'll tell me another date. Make sure you screenshot your conversations and save your texts. I got my texts stating they say I went over my data allotment as soon as it resets but still they won't do nothing. Never using this company again!!!

I had a lot of problems getting my phone activated to begin with then they tell me that she will put a note on the account to extend my service two weeks because someone activated my phone card and not my phone. So the end date comes up I call and they tell me they can only extend it 5 days and there was not a note put on the account. So after paying 60 for a 45 phone card and only being able to use my phone for 14 days they could not even follow through with what they said they would do. I will never use them again. If you say you are going to do something then do it.

I bought an iPhone 6 one month ago from these crooks. Paid 300$. Yes I knew it was refurbished but I've bought refurbished phones before with no issues. The volume button doesn't work, the screen is literally popping out of the phone, the battery dies unless it's plugged into a charger. My bad for buying a refurbished phone, but I called them and they were no help. Told me to take it to an Apple Store. Screw you crooks! Do not buy from these people.

Wal-Mart employees know virtually nothing about the Straight Talk cell phones that they sell. If Wal-Mart employees do tell you any features of the Straight Talk plan, such as coverage, SIM cards, phone compatibility or upgradeability, do not believe them. They are most likely wrong. Straight Talk coverage is the worst and completely unreliable in the most popular US cities. Straight Talk service is located in the Philippines and it is the worst. They know nothing about US States, they don't understand the complexities of the English language and will keep you on the phone for hours as they read from a script that tells you to finally call another number in the Philippines that usually does not work. Straight Talk service in the Philippines is a joke! The plan is the bottom of the barrel. Terrible in all categories.

I told the lady on the phone with that my phone kept going black and I only had it for a week and ask her if there's anything she could do. There was a problem with the phone not the service and she inform me that I would have to restart my phone. Now I have pictures of my son on there that was just born so I didn't really want to be stopped my phone unless it was necessary 'cause those are memories that would be lost forever. The lady then got very rude to me and asked me what was more important the pictures or my phone. I am heard that the pictures were more important to me. She then told me I could save my pictures to a computer. I told her I didn't have a computer to save them on now. I have a 30 day guarantee. She told me she's going to help me because I refused to restart my phone. She was very rude and when I asked her name so I can turn her into her supervisor she told me it was Gay.

I purchased a new LG G5 smartphone from the Straight Talk web site for my wife and for myself through their SmartPay program. Once it got here it took over 4 hours just to get my phone activated. They kept using that excuse that their phone was not a "Straight Talk Phone" even though I had purchased it from their website. They kept switching me to different departments trying to get it activated. Once I got both phone activated we started to have problems with mobile data issues and the only time I was able to connect to the internet was from home. I called and spent nearly 3 hours trying to get the problems with my wife and my phones resolved to no end. Finally I called and asked for a shipping label so that I could return the phones and have a refund. They send the shipping label but are not going to refund the money.

I have 4 phones with Straight Talk and unfortunately mine dropped and broke. I got a new one but since I drop them so often I decided to get one of the old phones and have my number transferred to it and replace the old phone with a new one. Simple task, right? Here is what they have managed to do so far. This was on day one and the duration was 4 hours and transferred from Miami to the Philippines. My phone number is completely lost. My daughter's phone is dead and they told me 48 hours and still no activation. They tell me they need to send me a new sim card to activate my phone. (Remember they just said it was lost.) 5 days without two phones, sim card arrives in regular mail. Not FedEx or UPS or DHL.

I have been a customer with Straight Talk Wireless for 2 years (my daughter's phone). Today when she got home from school her phone stopped working. Called Straight Talk and they told me that the phone she has been using has not been used in 1 year (she used the phone today and Straight Talk actually sent her a text today congratulating her on her anniversary of 2 years) and her phone number was changed to another phone and is no longer active in their system. I was transferred to the "higher" team and after 1 hr and 12 minutes I got nowhere. The agent said he could not verify the phone number or account since it was no longer active and then told me the phone again had not been used in 1 year.

I have been a Straight Talk Wireless customer for over two years and bought a Straight Talk iPhone to upgrade to a newer phone. When I called to activate my new phone the customer service representative was rude, disrespectful and told me the phone was a Verizon iPhone and I had to buy a SIM card kit to use it. I think it's one of the biggest scams to sell a phone and then make someone buy not only the service card but a kit that costs another $60. If you sell the phones they should work our of the box once service is added. I will no longer be using Straight Talk not only for this but their overall lack of coverage around the country and it has become more of a headache to keep service with the rude people they hire for customer service.

I'm posting this to share our Kafkaesque, five-month experience with Walmart Straight Talk over a defective phone and their comically terrible service and support. As Walmart Straight Talk has repeatedly proven to be completely unconcerned with the treatment of their customers, The only thing remaining is to share with the world via social media.

I was upgrading to new phone and Straight Talk disabled my old phone and I am still waiting on SIM card for new phone, week and not even shipped! But yet, they charged me for service for the month. I am just going to Verizon, Straight Talk is horrible.

I bought a Samsung Galaxy S6 phone for use with Straight Talk for a Christmas present for my son. After 2 months of using the phone it would no longer turn on even though it had a full charge. I contacted Straight Talk and they told me to send the phone back and they would send me a replacement phone. I sent the phone back to them and they sent a Samsung Sky replacement phone, which is a much cheaper phone. So I called again and told them that is not the correct model phone and wanted my Samsung Galaxy S6, so they had me send the incorrect phone back.

I have been with company for seven years. Bought a Galaxy 6, the phone lock, and they was unable to unlock the phone. I only had the phone for about three months, they refuse to address the issues, and customer service, well I know anyone that called understand where l am coming from. Also they don't make that information clear when you buy the phone. Straight Talk will not assist you with any advice on how to proceed, and if need a new phone, or what to do. Also they say they offer a refund, but it's almost impossible to get due to the rules.

I enrolled in the auto-refill option for my monthly plan. The credit card account that was being billed was compromised. While waiting for the new card Straight Talk tried to bill the old card. When the payment didn't go through they shut off the phone, instead of contacting me to ask what the problem was with the card as my other creditors did. When I inquired as to what was going on I was told I'd have to start the auto pay all over again. Then to add insult to injury I was told it would cost me more per month. Despite the fact I've been a long time customer and the credit card being compromised was out of my control they wouldn't give me the monthly plan at the previous rate. I'm very disappointed with Straight Talk's customer service and the lack of putting the customer first. Customers beware!

I drive a truck. I have used this service for over 6 years. It used to work everywhere. Not anymore. More often than not I have either no service or only one bar on my signal which you can't even make a phone call with one bar. No data most of the time unless you are near a big city. Coincidentally I have never used all my data until the month they started offering additional data plans. My data ran out at exactly 14 days into my monthly service plan four months in a row. That in itself is a scam. This phone service has become worthless.

After being with T-Mobile for three and a half years, I decided to switch cellphone providers to save money. I spoke to a representative from Straight Talk Wireless and was told that as long as my cellphone is compatible utilizing their services, I can bring my own phone and keep my number. I went to Walmart to purchase a SIM card. The associate spent over forty five minutes over the phone, trying to turn on the account. She was unable to do that and gave me my money back. I understand that she was trying her hardest to help me, but the website is beyond deceitful. It said that if consumers have cellphones from T-Mobile or Sprint, it's compatible. It didn't mention anything about unlocked cellphones.

I purchased a year long plan after being with them for a number of years. I went over the data usage amount and was told the first month that they would move the next months plan up to restart the data usage. The next month the data ended even quicker than the 1st month and I was told the same thing. This time the data was not restored. I called back the following day and was told I could not get the data moved up and if I bought the 1 month plan I would forfeit my entire year plan, for that 1 month just to get the data repaired. This is a ripoff.

The worst customer service ever and I am not sure if managers are legit. All I have been trying to do for 2 weeks was to get a sims card (my service is already paid for). I spoke to several managers. They say they sent out... went to wrong address (even though I told them my address. Spelled it out slowly 5x)... (Also told them several times I need a Verizon sims card. Gave me the wrong card AT&T). Never received a new sims card and was told they never made a new ticket to send me out by management, even though they gave me a fake confirmation #. Then spoke to a corporate manager I told him everything including names and badge numbers. Was told by corporate manager I was lied to.

I have been having very bad service from Straight Talk. Each month on the first I add a $55.00 card on my account and you're suppose to get 10 gb of unlimited everything so why is it that I just paid my $55.00 on March 31 and here it is April 13th and they are already slowing down my internet speed and this happens every blessed month. The same day I add the money on my card my speed is suppose to be very fast and it's as slow as a turtle and of course I have to call them each month about the same problem. So in total I'm paying $60.89 that's with tax out of my bank each month for service that is horrible. I despise calling customer service because most of them are rude and very hard to understand and half the time they hang up on you.

HUGE RIPOFF by Straight Talk prepaid wireless hotspot. BEWARE EVERYONE...YOU WILL NOT GET THE DATA YOU PAY FOR, I BOUGHT 4 GIG PREPAID CARD for $40 plus the device cost me $49.99, and I only got 2 weeks of very, VERY minimal use internet. I know EXACTLY how much data I use every month for the last five years at least on record and my average usage is between 2 to 3 gigabytes per month, and that's with doing everything I enjoy, so I cut back to about a quarter or LESS being very mindful and shutting the device off when I wasn't actively using it, never watching videos or downloading any music or movies, etc. and in 2 weeks the entire 4 gigs is gone!

I purchased a $50 5 gig hot spot card as a birthday present to myself to catch up on episodes of my favorite show. I activated the card Thursday morning. After watching 3 full 45 minute episodes, I started another, and the hot spot shut down the internet connection about 20 minutes into the episode. Customer service, who are always awful to deal with, tried to tell me there wasn't a balance left on my card. WHO would pay $50 to watch television for less than 4 hours? Every time I have activated a new card I have to call them because of the same issue! NEVER AGAIN!! I AM SO DONE WITH STRAIGHT TALK! I would strongly advise anyone considering purchasing a hot spot through them to reconsider!

Straight Talk has better coverage and tech support than most I have used before. I have had great luck with their products and services.

Straight Talk is great! I live in a lower level apt. and Verizon is the only service that works in my home… Straight Talk and Verizon service works for me. The price cannot be beat! The only thing I don't like is I can't understand the people who take the calls when you have an issue.

Straight Talk Wireless provides a good product for a decent price but if you ever have technical difficulties it can be trying to get through. They use an out of the country source so they are hard to understand and bad connection.

This is by far the worst wireless company out there. I wanted to unlocked the phones that my beloved brother bought his two kids. My brother passed away this past December and we wanted to transfer the phones to our existing family plan. I explain my situation to Straight Talk and they basically told me that they do not care if my brother died! That the only way they unlocked the phones is if you get deploy. The sad thing is that I was about the provide them with a copy of my brother death certificate!!! Please do not used them. The worst wireless company out there.

I just got a $55 10gb card on March 30. It's now April 4, they sent me a text saying I used up all my 10gbs and now will slow down to 2gb. I hardly use my phone. It seems to me they are starting to be SCAMMERS. They me to go and buy another card and reload to get 10gs again. SCAMMERS SCAMMERS SCAMMERS.

April 3, 2017. The very worst so called customer service on the planet. These people are trained to be abrasive, obnoxious and zero help. Try their best to be asses in word and deed. "Allen" or "Alan" in Bangladesh wasted the entire 45 minutes with redundant **, so called "troubleshooting" to the point of no return or redemption. The next 40 minutes with "Qweenit" was ditto. The ZTE Max Duo, 3 weeks old, yes from Walmart, went blank to never work again. We have posted on our company electronic board, advise folks to stay away from these toxic clowns and Straight Talk if you can. Regards to all; (except all the aforementioned).

This Straight Talk Wireless phone met all our needs. It was meant for a member of our family that was not necessarily responsible and as a temporary plan and to prove their ability to earn another phone.

I've had to deal with horrible customer service every time I've called. What happened to the customer is always right? This time they told me my SIM card would be sent overnight. I ordered it Thursday so it should've been delivered Friday. It's now the end of the day Monday and I still don't have it because they tried delivering it at 1 pm. Who's home at 1 pm on a work day? Not me. I called FedEx to have it delivered after I get home but they told me Straight Talk put a hold on my package and they have to call and have the hold removed in order for me to request stuff.

I have been with Straight Talk for six years and have never had the first problem. They have nice phones. They are also very affordable and offer deals for any budget.

We have two phone lines with Straight Talk. This is the best value we could find. Both phones are "Bring Your Own Device", and yes, you don't pay for that over time, you pay all at once. But the service is great, and ultimately less expensive than traditional contract companies. We travel a lot and we have had zero issues with coverage. The services cover pretty much everything any other service can cover. The price is great for unlimited data, minutes, and texts.

I have been a customer of Straight Talk for over 5 years. On Friday 3/24/2017, around 7:30pm or so my iPhone 6 went on search mode and can't seem to find service. The phone was just on my stand. It was completely random. The same occurrence happened during summer of last year 2016, and after 3 days it came back after replacement of the SIM card. This time around I waited two days to make contact figuring it will come back but it didn't. On Sunday the 26th, I contacted Straight Talk and after troubleshooting the phone, the representative explained to me that I needed a new SIM card again. I had to wait two business days he said. Well on Tuesday night, the phone randomly gained service for a few hours and then again, went out.

I purchased a Samsung Galaxy S4 directly from the Straight Talk website. I received the phone and was very happy with it. One day, after owning it a couple of months the phone updated itself. After the update, the phone would no longer boot up. I contacted Straight Talk and the agent talked me through some steps to try to fix the phone, but all to no avail. Finally the agent told me to send the phone back to them for a replacement. I did this quickly and it was no time before I received a new phone from them.

Buyer beware! Beginning December 2016 since the system updates data is out the window. Works sometimes and then there's the rest of the time. Have logged over 20 hrs on the phone about lack of data service. Finally after reading all the reviews and all the new SIM cards that had to be sent out. I received after great opposition in mid to late February. Now after spending more time reloading than surfing they tell me my data is up. But I should say this most of this is Pandora buffering time. After great discussion several operators admitted it doesn't take high speed to listen to music. DO NOT BUY INTO THE HYPE!!! It's not worth the endless calls to tell you to call back from another line! With absolutely no help or solution!

I decided to pay more for my data plan $55 and I'm still getting just under 5 GB instead of 10. When I call I get lied to by people who can't even speak English. Is there others who have had this happen also?

Straight Talk Wireless’ phone service is less expensive than any other that I have found yet. The coverage is as good as any other I've had. The only thing I can complain about is the service goes out too much and that scares me because we are disabled.

Three weeks ago about internet for our home I have been using the Wi-Fi on my phone to use the internet instead of using my mobile data. I called customer service today because I received a text message saying that I had use all of my mobile data. My mobile data has been turned off for 3 weeks. I'm nine months pregnant and hadn't left my home in those three weeks for the chances of going into labor. So the man I spoke with over the phone at customer service said that I was lying and have not turned my mobile data off and then I was just doing it to get free data. Why would I lie about my mobile data being turned off when I said here and had internet for home to run my Internet on my phone off my internet at home through Wi-Fi.

Spoke to supervisor, Evjar, ID # **. Tried to arrange automatic payment schedule. He was extremely rude. Refused to let me talk to a different supervisor and said he was the only one there. He told me he was on the east coast, but found out later they are in a different country. He said he was the owner of Straight Talk. Scary that these people have our credit cards. They hold us hostage with no supervision. Really??? I could go on and on about what this guy told me, not enough time, scary.

My wife's phone was working fine yesterday. This morning however the service was deactivated. I called Straight Talk and they said that the phone had been deactivated because in their records it shows Walmart said the phone had been returned to the store. How could this be the case when the phone in question was in my hand and I was reading them the news numbers off the back of said phone. Today is March 29 2017 and we still had service time on the phone until April 17th, yet the phone was deactivated without our permission. They just kept transferring me to other people and kept making me give them the same information, and kept repeating that Walmart had reported the phone as returned. I asked for a manager, put on hold, women kept getting back on the line saying "I'm still waiting for manager." After 30 mins I replied "You have lost 2 customers" and hung up.

Last Friday I purchased a phone for my daughter. Gets home to set it up. Once I was finished it kept telling me the only to contact my provider. I speak to a rep and she said it takes up to four hours. Ok I called back in 5 hours nobody could get my daughter phone to work. Told me to call back in the morning where I can speak to some special tech people.

I have been with Straight Talk Wireless for 5 years. I am happy with their service. I do think they should have a better reward program though. It takes way too long to accumulate points.

Went to Walmart & bought a card... I asked about it & they said that's what I needed. Now, they saying that it's only for a mobile hotspot device even though my phone has a button for hotspot device that it cannot be used on a Straight Talk phone. I called Straight Talk and ask them did they own the data service and the talking service and they said yes. Well, Straight Talk said it was Walmart's fault and I had to deal with them but Walmart said they cannot exchange it even if they wanted to so I called Straight Talk back and they eventually hung up in my face. But I don't understand. If you own the whole data and phone plan it should be really easy to do. I asked them if they won't do it or they can't do it and they replied they can't do it. We know that's a lie.

Well, where do I start. I was interested in going with Straight Talk but had a few questions before I bought a plan and activation kit. I went on their website and used the chat option to speak with a rep. I asked the rep if my Verizon iPhone 7 is compatible with their service because the website said it wasn't when I entered in the IMEI number. The rep assured me that my phone was "definitely compatible" and so I bought an activation kit and month plan from their direct website. Upon arrival, I go to activate my phone and it will not activate because the phone was incompatible the whole time. THE CHAT REPS WILL SAY ANYTHING TO GET YOU TO BUY, BUY, BUY.

I am on the $45/Month payment plan but I rarely use my phone so I bought the $30/Month card and wasn't allowed to use it. Since I'm considering going to TracFone, where I can pay for only what I use, I didn't follow up to change plans with Straight Talk.

I'm writing this as I have been on hold for a half hour waiting for their service to update. Whatever that means. I called asking about why my phone would only hold a charge. They were rude and I had to keep telling them what the problem was.

I am very satisfied with Straight Talk. The coverage is great and the signal is always strong. Unlimited talk and text for $30/Month plus local taxes and 911 fees.

I did have AT&T and my bill was getting higher and higher every month, so I switched to Straight Talk, and I'm glad I did. My service is great and customer service always helps. I know exactly what I have to pay each month and get the same service as AT&T offers me except I get MORE data with Straight Talk, so I'm a happy customer.

I ported five numbers from one landline, and four cell phones to Straight Talk. That was over three years ago. We have begun to replace some of the phones with newer models. Both the initial move to Straight Talk as a provider went smoothly, as has changing to new devices on our plans. Their CSRs are the most polite of any I have ever dealt with, and even with the language barrier, their patience makes it a breeze to get things done. Much of what the customer needs can be done self-serve, on their website.

For the last 2 months my phone has been deactivated by Straight Talk. I'm on auto refill so this shouldn't be happening. I've updated my payment information 3 times already. Twice on their automated system and once on the computer. When I called them tonight to verify their system had been updated, they told me everything was fine. I asked the person I spoke with to tell me what they had in their system, all the person kept saying is if you have a problem next month text help or the 611611. I told the person I wanted to speak to a supervisor. She said she is the supervisor. I told I want to talk to the person over her. I've been on hold the last 35 minutes.

I have been using Straight Talk for well over 6 years now and have been 98% satisfied with them. I have had a minor issue here and there but it was remedied immediately.

Why, oh, why did I not see these reviews??? I had a year of great service. Bought a new phone. The 4g LTE did not work. After 3 hours on the phone, where they advised me that I needed to have another phone to fix this one (I live alone), I went over to Walmart to hopefully resolve. After an hour on the phone there, with a sales associate assisting, the phone did not work. I came back to the store to exchange my phone a few hours later. They would not exchange it. It's within the return time, but I would have to buy a NEW phone in order to keep my phone number and minutes. This makes no sense to me. They would not budge. I had no extra money to buy another phone. So I left the store. Trust me, I will have a different phone with a different company within the week. Buyer beware!!!

Just wasted 4 hours over a 25 hour period to port my phone number from Verizon to Straight Talk. Throughout the process the customer service representative kept on telling me my iPhone 6S was not compatible yet the Walmart rep said he has had success with 1000+ iPhones. Even Verizon said there was no reason why my iPhone wouldn't work with the Straight Talk chip. Verizon confirmed my iPhone was unlocked and had Straight Talk's ticket number **. It was obvious Straight Talk wanted me to buy another cell phone which I refused to do. Frankly, I was not going to waste another minute trying to convert my cell phone. There are other $45 deals out there like Boost Mobile. Buyer BEWARE!!!

I bought a mobile hotspot card by mistake and called Straight Talk to get it transferred over for minutes. I was told my loss. After being put hold for 45 minutes. Ask to speak with a supervisor. The representative stated she was a manager so I ask to speak with her manager. Stayed on hold for another 20 min before hanging up. Straight talk is a RIPOFF. DON'T USE THE CRIMINALS.

Before I tell my story, I must say this: I can only use GSM enabled phones in my area, so when I am shopping for a new phone, I know what to be looking for. Ok now onto the real story... I purchased an iPhone 6 Plus (Silver) 16GB from Straight Talk in February of 2017. As you will see in the photos I provided, the website clearly states that this phone model supports GSM. That is exactly what I was looking for. I received the phone on time, so no complaints there. It was what followed that started the problems. Once I activated the phone, the signal instantly read "Verizon". Now, I'm not a tech genius, but I do know that Verizon runs on CDMA enabled phones ONLY. So, immediately I knew that I was sent the wrong phone (This is false advertisement!)

Twice now I have gotten $45 cards to refill my phone. When I went to add them to my phone I got messages that told me the card was already in use. I had just bought each one of them and had just scratched off the silver bar on back. I called customer service and they continually told me there was nothing they could do because the card had been used. I'm trying to figure out how these cards have been used when I had just bought them.

I feel like I have to warn everyone I can about what a terrible experience I had with Straight Talk. They were rude, condescending, and comically wrong in all of their information and how they talk to their customers. I spent more than 3 hours on the phone with 4 different people managing to get all the way to corporate to have people talk in circles and try to squeeze every penny they could from me. All I needed was to port my number over from them (a number from a different service provider) and they wanted me to pay at least $45 dollars to reactivate a phone that doesn't even exist anymore. I never write reviews but I wanted to shout from the rooftops how they just tried to swindle a penniless student who was just trying to get my account opened. I hope people start to realize that there are less expensive and better quality places out there. I truly cannot believe how they treat their customers.

Totally have been disrespected as a customer. Was automatically signed up for auto refill by them when I activated my account in which I never approved from my account. They deducted twice, and when I called for the 2nd time CSR was disrespectful as if I caused the issue. End up not liking my phone I purchased from Straight Talk, so I called to get it transferred to a different phone. Called 4 times cause phone never was transferred over to new one, CSR never called back to confirm or anything. So I end up purchasing a new phone from MetroPCS with no problem.

When purchasing another month's service plan on my Straight Talk phone I called an 800 number try and get Reserve Minutes that had previously been an option. This automated service did "offer" the option of Reserve and I chose it. I also wrote down the amount of minutes remaining. My remaining Reserve Minutes were lost the following day. Yesterday and today I have been on the phone (using precious service minutes) to have them return the reserve minutes. Yesterday I was told the minutes would be back by this morning. They were not. I called and spoke with Mae-Anne and she told me they could not add minutes once the date of my service plan from last month had ended. Last month I also chose Reserve Minutes when I added the next 30 day plan, but did not pursue Straight Talk's breach of contract.

My data speed slows after few weeks of usage. I don't watch videos a lot but when I do over few day period it's so slow I can't watch without it cutting in and out. I'm not happy and thinking about switching to Metro. My son has Metro and his data speed lasts whole month.

They don't know what they are doing. Gave the make and model and IMEI number. This is the fourth time sending me a sim card that won't fit the phone yet took the money. Three weeks now no phone that is working. So frustrated. Like dealing with a two year old.

Purchased Bring Your Own Phone from Walmart on 2/19... Asking Walmart, "Will this work on my phone?" Before leaving Walmart, called Straight Talk, "Will my phone work on this plan?" Both said yes. Went home, called to activate. System errors after getting account set up and phone # & being transferred several times. Received Ticket #. Pls call back in 24 hours to give them time to correct error. 2/21 called back. Need Sim card. "We will build one and send it to you." After being on the phone for 2 hours & speaking to 3 different people with 3 different reasons why they can't turn my phone on, "Allow 5 days to receive new Sim card and call back."

Service was ok with Straight Talk but any service was a horrible experience. Then when I wanted to cancel service it was a nightmare! Put on hold for 45 min. twice!!! Disconnected twice!!! I'm beginning to think they are trained to do that so I would hang up and they could charge me service that was on automatic withdrawal! And the "techs" at Walmart stores are useless.

Bought 2 Samsung Galaxy s6 on their website. We received phones. I took my phone out, activated it, no problems. My fiancé works out of town so I waited the night before he got home to activate. When I tried to activate his it gave me a error message. I had to call. No problem. I called, spoke to 5 people trying to understand what is happening, 2 hours into phone call. Loss prevention gets on phone, tells me this phone was reported stolen? I asked, "how was it put in the box with mine then?" They asked me to fax my receipt plus my phones serial number, would be 72 hours. I called today, this was on Thursday, at 8:40 I faxed paperwork. Nothing telling me to refax. Bull crap. I spent over 900.00 and you can't help me at all to see if you received it. Another 5 people literally stating I can't return both phones. They wouldn't provide no info. Not a address or even if I need more info to fax just to hang up on everything again. I'm so over it.

In a nutshell: I've been a loyal customer for seven years. I was always satisfied with Straight Talk until after all the lawsuits took effect. They changed their high-speed data from 3 gigabytes to 5 gigabytes but tell me I've used 5 gigs after only 7 days use! My phone says I've only used 3! This used to be a great company but their name is no longer accurate when it comes to their service.

First I want to say I have been a Straight Talk customer for over 5 years and have had no issues. I pay for an international plan. Now I'm on vacation in Puerto Rico, thinking it is "international" since it is still considered American territory. (Hence international and not continental). Talk about a stressful situation trying to get service in American territory, who does have Wal-Mart stores all over the island. A complete FAIL!!! I have a S5 phone. I could not call Straight Talk Wireless server provider without being charged.

I ordered a cell phone and they sent me a defective phone, so they had me send it back. Then as a replacement they sent me a completely different phone. So they said once again they would send me the package to send it back. After waiting the 3 weeks they said it would take for the envelope to come I called them. They said "we don't have anymore of the phone you ordered so you have to use that one", they said sometimes that's just how it is. I said "forget it I want my money back" and they said "we can't give you your money back because it's been more than 30 days"! Even though it was because I was waiting for the package. Totally dishonest and unprofessional.

From 02/09/17 to today 03/02/17 I have been trying to activate my new phone with Straight Talk's bring your own phone program. On the 9th phone was activated with AT&T SIM Card which did not provide service in my area. Straight Talk Rep. said T-mobile has the best service in my area so he activated my phone with T-Mobile. I had only one to two bars for service :( He said, "don't worry by 4pm all the kinks will be worked out". Well, when 4 o'clock hit I no longer had service on phone. Instead of activating new phone they activated my old phone that I had with Straight Talk... Once again I am on the phone with Straight Talk.

Okay, so I ordered a phone from Straight Talk on February 24th, I also paid for overnight shipping, I understand they dont ship on the weekends and blah blah, It is now March 1st, I still dont have my phone, Ive been on the phone with Straight Talk for the past 3 days, they dont help at all, I am to be moved out of the house that its being shipped to tonight, I called FedEx to change the address, but they said straight talk had to do it.

If you think of prepaid, you're wrong! $45 month is a contract. I am a TracFone man, mind you. I only chat and change my ring tones. I am not on Straight Talk, but my pal is. She is young and has barely money, so - Yup, got a Straight Talk SIM and used a crushed iPhone 4c on it. She is ok. My mom would kill me and say that's a hell of a lot of money. I use TracFone and that's it. Read my review in TracFone soon, be warned. I had prepaid in years and this is a rip-off! If there is Live Chat for Straight Talk, ok! I speak English and these other reps or 1-800 number people barely know what 2 and 2 is 4.

I ordered a Sims nano on Sunday with 1 business day shipping. I repeated my information over and over. The customer service representative had a heavy accent. Gave me an order number that was incomplete. Tuesday came and no product delivered. I called Straight Talk and gave my information to another representative that spoke English as a second or third language.

I bought a iPhone 5s from Straight Talk for my son, with a 5g data plan that does not work in our area, supposedly because I received an AT&T phone and should have gotten a iPhone from Verizon? Hmmm, I thought I was getting a phone from Straight Talk. Regardless, they wouldn't make it right so now I am tethered to a phone that can't access data or texts in my area and they will not make it right. My recommendation would be find someone else to get your phone from.

Been with Straight Talk for years, very pleased with the service and price of the service. Unpleased with customer service and tech support and their inability to fix simple problems in a timely manner! Representatives doesn't speak English well and hangs up on you when you don't understand what they're saying. Tried to perform a phone number transfer to new phone after purchasing a compatible Sim card, they messed that up on Thursday February 23rd, 2017. The next day I requested to put it back on original phone, they messed that up. They keep telling me 24 hrs like the script tells them to say, needless to say today is Tuesday February 28th and I've had no service since Thursday. It's been with the Escalation team since Thursday with no results! Asked to speak to the most senior person and ironically straight talk have managers that they don't work for anyone. Everyone has a boss.

OK to start off my old phone got hacked and became useless so I had no phone. Decided to get a Galaxy s7 on Straight Talk since I could the phone off over time. So I spend $200 ordering everything and having overnight delivery... Well when the phone finally SHIPS two weeks later and arrived at my house almost three weeks later (no phone 3 weeks, and all while trying to job hunt), I finally figure out how to try to activate it since there was nothing in the box besides the phone and a loose sim card. Activation takes almost 4 hours because they can't locate my IMS number in their system.

I was previously a Sprint Customer. I got tired of the cost constantly increasing every month so I decided to try Straight Talk. My fiance is using it and has for several years. She has never had any problems even when we are out of town out of state. Your phone seems to work everywhere we traveled so I was convinced to tried Straight Talk and it seemed to work good for her so I hoped it would work the same for me in which it does. At this point I have had zero problems with my service. I'm very pleased to have switched to Straight Talk and cut my bill in more than half the great service.

I have serious 2nd thoughts regarding Straight Talk Wireless. I've noticed GB's disappearing faster than I can use them. I started with 2 GB for my mobile hotspot, and it was gone within a few hours. I barely had use of the Internet for 2 days. I bought another 4 GB Friday night and see on Sunday morning only 538 MB are left. My account is secure so there's no reason for this to be happening. There is, indeed, something fishy going on here. I had Verizon and rarely went over 12 GB a month. With Straight Talk, at this rate, I'll be using 28 GB+ a month, which is absurd. If you use this company and have noticed similar problems keep complaining and spread the word. I'm not the only one to notice that Straight Talk's GBs are not equal to those of other companies. According to Verizon, 4 GB should get a user 12,000 web pages, or 52,000 emails, or 12 hours of streaming video. A micro fraction of this is available to a Straight Talk customer.

I bought a $55.00 card on 2/6/17. It is now the 17th and they say that I have already used 8 GB OF data. While I was with Verizon I only used 5 GB within the month. Also if I pay for GB I should be free to use them however I please. Straight Talk has no Mobile hotspot, or can't even tether.

The worst I have seen in years. Called twice and got a non-english speaker... both times. She would not slow down. She wanted 2 imei numbers and serial numbers. I knew this would never work. Gave up. Went on website and tried to contact them. Sent 4 emails with relevant information. They never answered ANY of them 2 weeks. CUSTOMER SERVICE, THEY HAVE NONE AND APPARENTLY DO NOT CARE. 0 OUT OF 10 - I GIVE THEM A (1). They did answer the phone. A Joke.

They steal data that I purchased and then will not give it back. They do this usually towards the end of the month to get us to renew sooner than the renew date. My husband was on their app while also speaking to them, complaining that the previous day it showed he had used 3g when he had not even been using his phone that day. We had a day full of appointments as we are both disabled. I was with him and Knew he hadn't been on his phone and he turns his data off when he isn't using it. As he was on the phone with them he watched on his phone his data dropped another 2G leaving him at the snail pace with a week to go. They have done this numerous times and also you can never understand their customer service reps.

Bought a $20.00 flip phone to make have service at my home that is remote in the mountains. All you can buy is 1500 minutes, you don't get all of them it expires every 30 days for $30.00. I wanted to go with another service and found out I have to stay with this lying company for a year, only had the phone for 2 months. It says NO CONTRACT, it's a prepaid phone, went round and round with this company and no resolve. THEY ARE LIARS, THE REP HUNG UP ON ME, I STILL REMAIN. **, STAY AWAY FROM LIARS.

I had Straight Talk years ago and had forgotten just how bad customer service was. I decided this week to give then a 2nd chance, since I am with Walmart Family Mobile (T-mobile) and the coverage is bad. I purchased the AT&T sim from ST. Problem #1, Straight Talk only sends sims out signature required but only charges $.01 for them. I had to dance with FedEx for 3 days trying to arrange pickup. I forgot that with ST, you better give them a work address. Trying to use their online activation did not work. I was promptly charged $48 to my credit card. 24 hours later no activation. I spent hours over 2 days trying to get help including getting a refund (still waiting on that).

I have been with Straight Talk for about 4 to 5 years and my phone was having trouble with my internet and making calls. So I called and asked if they can replace the days I lost when my phone was not working. They said yes so the lady told me when I hang up turn my phone off and then back on. So I did, come to find out they lied. So I called back and told the manager what happened and she got very very rude with me. So I changed providers and very happy that I am not with Straight Talk anymore. They are none caring Liars!!! So if you looking to get with Straight Talk please rethink. They are a bad phone providers. Thanks.

I needed to get a new phone for my son and so I decided to go online and try and order. The order process was simple. I had more choices online than In Wal-Mart. So I get my phone today and guess what the case didn't even match the phone... Wow... It's too big, From a different phone altogether. I'm So upset. Now I have to send it back and hope I get a refund and Now I'm heading to Wal-Mart to purchase one. I'm not even sure I want to use Straight Talk again because the 45 min phone call I just made did not help. And I got transferred 2 times and It was ridiculous.... So Upset and Angry.

The customer service leaves much to be desired with long wait times. Also, the website has frequent issues when purchasing service plans and auto-enroll. But the price is good and the high speed data is acceptable until I need more internet availability.

Straight Talk Wireless is the worst run cell carrier in the history of communication! Never before have I experienced such complete and utter disregard for customer satisfaction! The fact that the location of the overpaid staff is in the Philippines is of paramount concern. The people working at the call center show an obvious contempt for American customers. Economic resentment came through loud and clear, especially from Winnie... If that is in fact her real name. The subsequent calls to this office were met with very similar condescension and attitude. Under a new administration FINALLY, I hope our legislature has the foresight to enact a law whereby ANY SERVICE PROVIDING COMPANY must employ a domestic customer support team where there is some personal accountability!