Straight Talk Wireless Reviews

Quitting Straight Talk and switching to something else ASAP. Their phones are garbage first of all. But the worst thing is for $50 a month you get about 2 weeks of high speed data. So either I spend $100 a month for service or I can't even use youtube or upload a photo on facebook for 2 weeks every month. I can get a plan for $30 less with unlimited high speed data for crying out loud. Sorry straight talk you ain't robbing me... peace.

Any time I contact customer service I can barely understand the agent on the phone. It is rare they can help with my problem. I get passed along to several different agents one worse than the last. This time I simply wanted to change my old AT&T iPhone for a new AT&T LG phone. I was passed around to five different people. No one could pull my account up by my phone number, my serial number on my phone or my IMEI number on my phone. NOT A SINGLE PERSON. Finally I'm told I have to purchase a new SIM card for the LG. This after four phone calls and five different people. REALLY STRAIGHT TALK?! YOUR CUSTOMER SERVICE IS THE PITS!!! Great phone service HORRIBLE customer service. Why don't you bring your customer service to America?!!

Was automatically paying for my phone and my daughter's phone for over a year. Straight Talk was not letting me get calls or my daughter. I called customer service and they reset setting on my phone and my daughter phone was dropped from auto pay and disconnected and ask to start all over again with new package. I don't understand. Both customer service were rude. Said to call back later. Even supervisor.

I've been calling for a week now. The first person said they were sending me a new sim card but they didn't. I called back and the person said I'd get my new sim card in 3 weeks. I called back a week later and I told customer service that it shouldn't take 3 weeks. That person looked into it and they never processed the order. Then after pretending like they were going to help me, she hung up on me. I called back and the next person pretended to be helping me for 20 minutes. She kept me on the line and then she hung up on me. The next person did the same thing.

This ** deactivated my phone during a full paid service month, changed my number without my authorization, rudely hung up on me multiple times and I'm still without a phone. I have been with them for 5 years and never had a problem till yesterday. Nothing is resolved after talking to 15 reps, 6 so call supervisors, 3 tech supporters that know nothing about technology. Oh yeah I was on the phone 6 hours... horrible service... someone needs to shut their ass down.

I have been a customer with Straight Talk off and on for a couple years. I just recently switched to an iPhone 5. Before I hadn't used Straight Talks smartphone plans just the regular old school phones and it worked good. I had no complaints until I switched to the BYOP kit. The plan that came with the kit promised 5gb of 4G Internet streaming then the rest is "3G". Quotations are needed because it's not 3G at all! To be qualified as 3G a networks peak transfer rates only need to reach 200 kbps. When I tested my speed it was well below and I will post pictures to prove it. This is false advertising and any company who does this is the lowest kind of scum. I just want bearable internet speeds not slower than dial up speeds. Please contact me if this situation is able to be helped.

I had a phone that stopped working. It took me several days to get the situation fixed where they would allow me to send the phone back to them. I bought a cheap phone to use while that one was gone and had trouble getting it to work. Then when I switched phones back, it took a few hours to get the phone to work again. I work in a profession when I need my phone and to be without it is very difficult. I had asked them if they would please extend my minutes to make up for the days I did not have a phone and they said no. I would not recommend straight talk to anyone, as if something goes on their service for replacement is poor.

I had a Straight Talk service but the phone I had was small and after a year I tried to switch the service to a iPhone that I had from another service. It took 10 days and about 20 hours, three different sim cards. Since I lost 12 days of service they gave me additional time/service to my account. After getting the phone to work they still did not have the data or other features working this took another hour to fix. My end service date was July 7th. Now today June 16 the phone was turned off. I called and was transferred to three different people and every person I had to tell the same information to, phone number, sim card number, problem and old sim card numbers and various other information. 1 1/2 hours and still they have not fixed the problem today.

I switched to Straight Talk to save money. I went to local Wal-Mart to start. Bought an LG flip phone as I wanted phone for phone calls only, I have computers at home and don't want to pay extra for something I can do at home. I wanted to keep my same phone number. Clerk set up phone but hit dead end when I did not have proper information about my last AT&T account. Walked away not set up. Obtained the information, went back and the clerk set up phone. Been refilling with $30 cards monthly for 2 years with never a problem. I am very happy with the savings and use of the phone. I have great signal in eastern Iowa or wherever I go. I highly recommend Straight Talk for basic phone service and savings.

My phone deactivated today, 6/14/2015. Had the phone for over a year with auto refill, no problems. Called customer service, no explanation on why. Looked at my account info. No name and address incorrect. My thoughts, hacked or data loss.

I purchased an LG Android phone with the intent of replacing an LG phone I currently use, because of a cracked screen. I purchased the phone, and accompanying data card, only to be told at activation that a new SIM card would have to be mailed to me. Took the phone back to Wal-Mart, purchased another, only to be told the same thing... what is this?!?!?! I thought these phones were to be used out of the box... I'm also in the middle of a relocation with my job... I don't have time to wait on a card that may not get to me... This is fraudulent, because how the hell is something that is new not have the technology that is part of the advertising on the package!?!?!? I am soooo done with Straight Talk... I went thru this with an older phone I purchased, but to have to got thru this with a new phone... I don't have time for that **...

I purchase a Straight Talk cell phone for my disabled son from our local Clarksdale, Mississippi Walmart. He only had the cell phone two months. Twice in one month, the phone was disconnected. I purchased two $45 dollars cards in one month. He has had three different telephone numbers. The phone was disconnected one week after I purchase the last card. My son is a diabetic and needs a reliable phone. I have never seen anything like this and they give the most unprofessional excuses.

I used to have an individual line with AT&T with unlimited text, 450 minutes a month and 3GB for $90 a month and that was after a corporate partner discount! I bought the BYOD kit at Walmart and purchased a HTC One M9 unlocked. I set the kit up with the AT&T sim card and it took about a day for my number to transfer. Now I'm up and running with the same service for half the cost! I noticed that most of the complaints are about Straight Talk's phones so I don't recommend buying their phones. Just buy a unlocked phone from Best Buy or wherever. The cost may be a lot up front for the phone ($650 for me) but you will still save money in the long run.

This is ridiculous! Each time I call the return a NEW phone that does not work, I am on the phone for over four hours and my call gets disconnected! We bought the Alcatel Onetouch POP MEGA LTE with the Buddy phone accessory and it does not work! I am truly beyond angry when they hire folks that keep me on hold, don't speak clearly, and don't about our USA customer service culture! While typing this note, they have me on hold right now... I hear them talking in the background but no answer when I'm asking, "hello, hello, hello!" What the hell is going on.

It's been a month since I haven't got my Samsung Galaxy S3 that I sent off. I called Monday seeing if they got it or not. We stayed on the phone for an hour or so. Today I finally get my phone I open it. Instead of get my Samsung Galaxy I got a (flip phone) so I called trying to explain that I got the wrong phone. Needless to say these people don't know what they are doing this woman so rude. I will be leaving straight talk very soon. Below here is my so call Samsung Galaxy they say I got.

I recently moved and now my phone is stuck on "Roam". I called in, went through hell with a rep, and finally got a supervisor that told me I'd have to change my phone number, though he didn't seem 100% sure that it would even help. He sent me a SIM card so I called back today to change my number only to get an absolutely clueless rep that hung up on me when I asked for their supervisor. The next rep then told they would need to send me another SIM card. Not only that, they are having "technical difficulties" and they need me to call back in two days before they can even do THAT.

They have major issues with their service $15 for one gig looks attractive. Wish they would give me money for my time wasted! Go somewhere else.

There are our two (2) cell phones for me and my wife. There have always been only these two (2) cell phones. There have been no other phones. There have been no upgrades. There have been no plan changes. Both phone accounts are set up to auto pay monthly by credit card. However charges are redundant. We have spoken to Straight Talk customer service repeatedly (8 -10 times) ever since 2013. I have spent nearly one (1) full business day on the phone in total over the past 2 years trying to get credit and trying to get Straight Talk to stop over charging. Straight Talk has always said that they are looking into it but they never call back and never provide any results.

First off...I attempted several times to place an order on the straight talk website. Every time the order would go through they tell me there was a data issue wouldn't allow me to continue with credit card information. So I called straight talk..was Hung up on while explaining issue. Then when I requested a supervisor, I was told they are all supervisors. Finally after several attempts I was given someone that said they were a supervisor and that the problem was my phone was not compatible with the straight talk website. My phone is on straight talk service, then she Hung up..

I don't even know where to start. I tried this route because I was paying Verizon $170 a month for a single person cell phone service with internet jet pack. I paid the $60 to get the starter kit, took over a day to get it actually working on my phone and had to call and talk to someone because I couldn't get it going on my phone through the website by following every instruction in detail. On the phone over an hour finally had it up and running. I have a full-time day job and a side business I work at home. I started having issues with my older cell phone so I bought a brand new Samsung galaxy s4 from amazon. When I called to switch over my sim card to the new phone they said I had to use a different one that came in the kit, one was at&t the other t-mobile. I picked the at&t, my service was terrible and I called straight talk to figure out why.

I have had straight talk for almost 4 years and I have had nothing but problems since day 1. I started 4 years ago with a cheap flip phone. I had the $30 a month plan which gave 1000 minutes and 1000 texts per month. Along with 30mb of data. Nowhere on the website did it say that the 1000 texts were 500 sent out and 500 received, but I guess that should've been assumed, but that's beside the fact. With my flip phone it seemed that I was calling customer service every week. They would shut off my service all the time, and they would always cut off my data before I reached 30mb. Fast forward to my next phone. It was a Samsung t528g. It was a small basic smartphone that was just fine for me at the time. I upgraded to the $45 dollar "unlimited" plan. Within weeks I found myself calling customer service even more than before. The phone that I bought had an obvious problem as it would always glitch and then off my text messages.

After writing the review above, I waited a while and cooled down, then tried again, but this time via email instead of the telephone/call center. I laid out the problem and supplied a copy of the receipt for payment for services which the call center refused to acknowledge. A short time later I received an email acknowledging their receipt of my complaint. Within another short while I received a second email stating the problem had been solved, my service was restored, my payment was verified and instructions were given to get the phone back on the air. So now I am happy, again!

Ok. Where to begin. I have been with straight data for my iPad for 5 plus months and had no problems until a week ago. I bought a data service card and added it to my account. When I tried to access the Internet it wouldn't let me. So I called straight talk. Who by the way not one of the 20 people I spoke to didn't speak English very well. But anyways. After spending 4 hours with them trying to update my iPad and updating my account they ended up sending me a new SIM card. After receiving it I called them back and they walked me through setting up my new sim. For four hours I spoke to 7-8 different people. Each one telling me to do something different. I honestly don't think a single person there knew what they were doing.

Firstly you can't understand the operators and got the wrong no. So I was turned off. Had to spend another $50 to get my cell turned back on, which means it cost me 100. This month, it's happened before.

I purchased my Straight Talk around the first of the year 2015 and I haven't had any problems with my service at all... But recently I've noticed that my data that I have has became extremely slow, so slow that I can't even open an app. And if the phone finally finds enough data so I can finally open the website I requested it's so slow most of the time it wouldn't let me go past the first couple of pages on the site that I've opened... The reason I didn't renew my contract and purchased Straight Talk was bc, Straight Talk offered the same service as I was getting when I was on a contract... unlimited texting, web and data... So my question is: why am I not getting unlimited data like I was told when I purchased the plan? Thanks.

I purchased a Straight Talk phone on 5/22/15. It is now 5/29/15 and after 6 calls and being hung up on by the supervisor, they have yet to connect my phone. Number one issue is everyone you speak to is mid-eastern and you can hardly understand them. They have to look up everything and read off a cue card and still can't fix it. Piece of garbage phone and company!

Have been with Straight Talk Since 2009, was a pretty good service with bad customer service (couldn't understand their attempt at English). My 1st phone was a Samsung w/ Querty Keyboard, next an Android Huawei - was great for a starter that needs more memory. The phone I have now is a Nokia Lumina 365 Windows 8.1. I bought a Sim Kit at Walmart as directed. Phone service was great, text too but could not receive data. Spent endless hours on the phone with Customer Service. They could not make it work. 1st person would not give me a pin number, tech support after 1 hour hung up on me etc. Last time given a pin.

I called on a Tuesday to get help with a new sim card I bought at a store. The person I talked to was a complete idiot. She messed up my information on the new sim card, so when I called back the next day, I was told they would send me another sim card. That was supposed to arrive within 2 days, but by Friday I had not received anything. So I called back and got the worst English speaking customer service person that didn't know English at all he was trying to say the sim would arrive by next Tuesday. But he was saying (it will be shipped on Tuesday) and messing up almost every two words. I really think they should spend a bit more money in people that know how to speak better English.

I brought my high end Oppo Find 7 to Straight Talk. Got a SIM and put in my phone. Worked! I now have great AT&T service without the AT&T cost. It even says AT&T in the notification bar on my phone. They just increased data from 3-5 GB per month for BYOP customers at the same price. Can't be beat by far! I have had to call customer service a few times. Takes time but I have always gotten my problem solved. I often use their online chat instead of calling. Much better since I do not have to spell every word to someone who has never heard English.

What an incredibly frustrating experience. I had a full set of thick hair when I purchased a kit from Wal-Mart & set the phone up online only for them NOT to keep my original phone number. I had to call customer service and that's when the real nightmare started. Their call center sounds like it's in the sub-continent. Wherever it is, the agents clearly don't speak English as a first language. I'm also Australian, so my accent completely exasperated the situation. I had to repeat myself countless times to spell my name, email and address before they would get it right. I would then be told they had to transfer me & I'd have to go through the whole spelling bee again with someone else.

I have been with ST for a couple years now. I was recently given an iPhone 4 that was compatible with ST BYOP. I called and they told me I needed to buy the network access code with the sim card, also I had to up my plan from 30 a month to the 45 a month. I went to Wal-mart, spent 60+ on the access code and new 45 a month card. Followed instruction in kit. Entered network access then proceeded to enter new MEID #. I got an error message and to call. I explained issue.

Switched from AT&T. First month was ok - battery ran down faster. Don't understand this but I can live with it. I renewed my service 5/9. On 5/15 I got a notice that I was over my data. In several years of AT&T I never went over 3 gb of data in a month, much less a week. Once I left high speed the functions are almost useless other than talk & text. I've sent 3 emails to customer service and got responses that indicate that I'm over data. Obviously no one read my complaint. Now I have to drive 25 miles to the nearest wireless office and pray I get a clerk who is helpful.

In October of 2014, my contract phone with US Cellular ran out and I was tired of my sister and I paying over $300 a month for just a contract phone. My sister is 16 and I am her guardian and as you can imagine it is tough enough worrying about providing for yourself but I also have to provide for a child that is not mine. Anyway, we went looking around to prepaid and came across Straight Talk. We both bought the same phones which was a LG for $129.99. I paid $30 extra for insurance on mine and my sister did not want to spend the extra money on insurance. In March, the 28th to be exact, I had let someone use my phone to call and find their phone and he dropped mine and didn't know it and it got ran over by a vehicle. I called late in the evening on March 29th and filed a claim on my insurance and was giving a ticket number for an air bill to be sent to my address so that I could return the damaged phone and receive a replacement phone.

I have been with Straight Talk for about 2 years and have had nothing but trouble with their phones. I have had 4 phones and every one of them is acting up. The battery gets way too hot when charging it - when I make a phone call the screen gives black and I can't push any keys, it freezes up on me and I have to take battery out so I can do anything. My boy-friend has had one and has not had any kind of problems with his. Well I am done. Your phone are ** and are not worth spending money on. And another thing - when I try typing on here, like now, it messes the spelling up or put words in it that I don't want.

I switched from Metro to Straight Talk bring your own phone cause I never had service. I read the kit - no info so I asked store people. They had no clue how to switch. I paid for the kit - it's a catch 22 you can't return the merch and half the time it will not work. But you don't know until you waste $60 and try to activate it. On top of that I can't put my old sim card back in cause it won't work anymore. Wal-Mart needs to train their people in the store the ups and downs of this or refund money to people.

I've been a straight talk customer for several years. The service itself is great. The customer service is long & drawn out usually due to the language barrier. Today after 30 minutes with no resolve on a simple matter, I dropped them.

I should have taken a hint when it took over 2.5 hours and 3 calls to get my first phone set up with their BYOP program. But it eventually got set up and was ok since. I then ordered another BYOP kit with the $45 monthly card for my wife. We got the package in decent time but my first clue something was wrong was that the box was totally wrecked! Crushed, ripped and retaped several times. I decided to photograph this as I had a feeling there would be something missing and sure enough, the 45 dollar card was not in the box. Aside from the ripped areas, the bottom flaps had wide untaped gaps the card could have slipped through.

Last week on the 5th of May, we received a call from a bot that sounded like the Verizon Wireless voice. It stated the IRS was filing a lawsuit against us. I tried to answer thinking someone human would get on, instead I got a number to call. Since my taxes aren't in arrears, I knew this had to be some sort of mistake. So I called the IRS tax advocacy department first. They immediately informed me it was a scam. I called the number they left anyway with my Cell phone and told them they'd be in jail soon and hung up on the jerks.

Over six weeks I did my best to convince online support and customer service that I live in a very small area of a zip code where nothing works except Sprint. Everyone within two blocks of me has to have Sprint. AT&T, Verizon, etc. do not work. I went to the local phone store; the employees said this is a known problem. Telephone support refused to believe this based on their zip code map provided by carriers. They sent me three new SIM cards (for AT&T and Verizon). Then they insisted I send them my phone before they would send me a replacement phone that would work.

Again, I am on the phone with another idiot from Straight Talk. I was on hold for nearly an hour for a supervisor before the CSR (that's a laugh) disconnected the call. The second call, I have been on hold for over an hour waiting for a supervisor to supposedly finish a call. I think they are outside smoking weed. A few weeks ago I was in the hospital and my service ended. When I returned home last week, I renewed my service. Big mistake. Since then, dead air kicks into all of my calls. I have to reboot the phone and then when I make the call, dead air kicks in after 10 minutes. The lock screen kicks in and ends all of my calls. This happened on a 911 call.

I was very surprised with all the negative reports here. So I decided to leave a review myself. I switched from Verizon to Straight Talk two years ago. I always have the very latest iPhone. Currently an iPhone 6 Plus. I have it connected through the AT&T network through Straight Talk. I honestly do not have a single complaint. When I first joined Straight Talk, they gave me 2.5 GB of data. A few days ago they notified me that they were increasing it to 5 GB of data. I could not be happier with Straight Talk, and I never foresee myself moving to any other carrier. I have uploaded an image to prove that I truly am on Straight Talk.

Took 5 different calls to customer serv. before I spoke to a live person which had to ask her to repeat everything at least 3 times. Phone is auto. billed to credit card monthly. Each month the days vary. They say it is suppose to be every 30 days. But it's not. I have also ran out of minutes several times. I live in the country and my phone will not work at my house. I can only use it when I go to town. Asked cust. serv. several times why this is happening. She kept avoiding the question.

Not getting charged as advertised. Ad still says forty five dollars per month but I'm being charged every thirty days!!! I signed up 3 years ago in 2012 and I paid on the 21st of the month now in May 2015 it's due on the 12th of the month. I complained but they suddenly act like they don't know what I'm talking about, not understanding English not answering me just repeating over and over that it's charged every 30 days. But today their advertisements all still say per month. I see another lawsuit in your future, Straight Talk!

I bought a Straight Talk phone a year ago and it's done nothing but mess up! I want my money for the $200 ZTE majesty and my $45 phone cards for a year. It's bull the people buying these have to suffer... Do what's right Straight Talk.

Omg BYOP by Straight Talk. Been dealing with them for two days. They are mess up. They gave me someone number in another state that had Straight Talk as I was told their cell was on hold until I fax everything to them. I had to fax them everything. I paid 59.88 before taxes for the kit and I to fax the 45$ 30 day card with the number showing. I had to fax the network code showing the number on it and the fax them where I paid for the kit at Wal-Mart and I had to have the people take a picture of my numbers on the back of my phone to show them it was my cell. And I had a company 45 miles away fax them and I had to pay them on top of that and all the gas I have used going to Wal-Mart and back home and to a company to fax them. And for the last two days I have been hung up on and then after I faxed them a lady told me it would be another 73 hours before they would get to it.

I purchased the bring your own phone kit, which did not work. The sim cards in the kit would not fit my phone. Yesterday I was in Wal-Mart for more than four hours, while a Wal-Mart Rep. was on the phone with Straight Talk trying to activate my phone. They unable to activate my new phone, but they deactivated the old phone. After sometime Straight Talk finally reactivated my old phone and deactivated it 15 minutes after I left Wal-Mart. I called Straight Talk when I arrived home. I was on the phone with them on and off for over two hours before it was reactivated. Today my phone was deactivated again, so I had to call Straight Talk again.

I've had Straight Talk for a few years. Based on the automatic refill reviews I've read here, I'm glad I never signed up for that. I don't even use a debit card. I buy the $45 card at Walmart every month and on the last day of my service, or even the next day, I put it on over the phone with the robot. I haven't had any problems doing it this way. That said, I am not particularly happy with the data service. The high speed doesn't seem so fast and is nearly unresponsive after the 3GB is used up, which doesn't take very long. Now I have wifi at home and it works fine so the Straight Talk data is just used as a back up. I would prefer a different company, but Straight Talk serves its purpose. Far as I'm concerned, none of them are very good.

We have had Straight Talk for 2-3 years... When we first switched to Straight Talk our service was great... Now we can't get signal anywhere and don't get mobile data anywhere either. The replacement plans have gotten worse and worse. And it seems like the phones we have are never in the warehouse so we always have to reinstate the insurance ourselves... which isn't cheap! I have to say if the signal doesn't get better and really any of these issues don't get resolved my husband and I will be switching to a better company.

I currently have three phones under Straight Talk. Although the service was great at first it has been steadily declining. I have contacted customer service and after trying for hours to diagnose the problem the same problem exists. Our service now provides us frequent call fail messages and is only good for emergency calls in several areas. I have been assured that no tower is down in our area. Thinking that the age of our iPhones could be the problem we researched pricing information on the Straight Talk website. The android my husband was hoping to purchase is not available for purchase at this time. However, the SmartPay lease program does have all of the latest phones available.

I have been using Straight Talk's service for over 3 years. In that time I have had to switch my number frequently due to getting harassing calls for the people who had the same number before me. They do not have a feature that allows you to block unwanted numbers so I had to deal with it. I absolutely loved getting woken up at 9 am from bill collectors wanting to settle debt that was not my own. Seriously, who doesn't love that? It was common for me to have up to 6 voicemails before noon all for the previous user.

I ordered a home phone service from Straight Talk to replace my landline. Included with my purchase of the ST box was my order of the first month's service card. The box arrived, fortunately undamaged, in a shipping carton far too large without any packing material whatever around it. But the service card was not included. After six e-mails and three phone calls with customer service individuals, all of whom spoke heavily accented and sometimes very poor English, each call lasting a minimum of 25 minutes, I finally got the service card issue straightened out. I was given an extra month's service, and when I logged into my account I could see that the service end date had been extended to May 25, 2015.

I had bought a Moto E from our local Walmart due to my previous phone having a broken screen. I have been with the company for about two years prior with few issues. I went to program the phone, and kept getting told that I needed to go near a window or somewhere for better reception - when I had 4 out of 5 bars. I finally had to use another phone to call and get it activated. Well, about two hours later, I still couldn't call or get any messages or anything - after turning on/of the phone a few times. I called their customer service. After 45 minutes on the phone, it was working.

Their customer service is ridiculous. I called trying to get help to turn a phone. And for well over an hour all I heard was this "Please bare with me as I find some information on the account." or "Please bare with me I am having technical difficulties". Seriously for over an hour you don't know what you are doing. Every 2 mins this is what I heard. Every time I talk to customer service it is the same thing, I spend at least an hour or more on the phone with them. I have to spell out everything out. I am so sick of Straight Talk. I will be switching as soon as possible. I have been with them for almost 5 years or more. Do not get a phone with this company. Do research first and find any one but don't go to Straight Talk.

I canceled my services with Straight Talk because of bad customer service. They do not understand a word you are saying and are very unfriendly. They do not want to refund my money. I ordered a new phone from them and it cannot be delivered because I am not home during the day. I ask to cancel the delivery and refund my money. That woman on the phone said it will take at least 30 days. I think this company should not be in business. All they are doing is taking peoples money and don't provide any service.

I bought a renewal card today (April 24)) at 5:30 pm. Came home and called it in. They had stopped connecting me completely so I renewed a week early and had new card start immediately. I was on phone off and on throughout the evening and at midnight I got a data usage warning. It says that the data usage cycle was from April 19th- May 19th! My service since way before April 19 until today was basically non existent..even though I was paid up until may 5... and when I paid for new month to start today, forfeiting the rest of the month I had paid for... the new cycle should've started today. It is beyond me the gall they have starting my new data usage cycle a week ago. It should've started at about 6 this evening when I activated the card. I am in total disbelief at this fraud.

On April 19, 2015 at 3:36 PM I received the following text message: 54676 FREE MESG: Auto Refill reminder. Your Straight Talk service will automatically be renewed & your credit card charged on your next Service End Date: 04/21/15. Having received this message, I did not respond as it clearly states my Auto Refill, which I have had since I got this phone, was in place and would charge my credit card. Yesterday, April 22, 2015, I went to use my phone only to find out it had been disconnected. After calling Straight Talk and being on the phone for over 47 minutes, I was informed that I was not enrolled in Auto Refill, despite being so for a period of time, that for some reason my credit card had not been charged. But if I want to enroll in Auto Refill, it will cost me $1 more a month due to having a new rate.

This is the second month of our phones being shut off by no fault of our own. We have auto fill where it is paid each month from our debit card. Last month, they took our money and our phones were turned off. This month, AutoPay was somehow deactivated, even though we got the text messages reminding us that we were about to be billed.

So 8 days ago my internet stopped working, I called in and was told since I had changed phones 2 weeks prior and put the sim in and used it immediately that's not the process. I had to pay them 6.99 access code to allow me to do that and they must send me a new sim card every time I change phone even if the phone is by the same company... So I had no service, waited for new sim card in the mail and call in to get a so called CS rep names **, who by the way was a male... who I told many times to make sure he has the right acct up before he charges the reg credit card on the acct.

On the evening of April 19, 2015 at approximately 10:55pm I was connected to a impatient representative that spoke poor English. As I was instructed to search for a serial number on the back of a tiny SIM card, the representative got impatient as I struggled trying to make clear of what I was looking at and repeatedly asking for the number (knowing how small a SIM card is) she kept cutting me off when I told her to give me a minute as I searched for the numbers. I couldn't make out what she was saying so I requested another rep that could speak more clearly.

Ok, I understand that these guys are just doing their job; but I have had to speak with 4 or so representatives for Straight Talk to get them to understand me. All I wanted and needed was a ** replacement SIM for my BYOP for my iPhone 4S. The first rep said he was going to be sending me a new SIM and I would receive it 3-5 business days.

I called customer service because I have been unable to receive text messages from people with iPhones. People have to turn off each time they want to send me a text, the iMessage function and send by SMS only. I was told by a rep that it is the problem of iPhone and not Straight Talk. I know that other android and iPhones that do not have Straight Talk are able to get and receive text messages. I do not have any problems sending texts, just receiving them. They did not correct this problem, only punted it to iPhone saying that the other people would have to take their phones to the Apple Store to correct. Not happy with Straight Talk at all.

When I first got Straight Talk, I understood the 6.95 kit not being refundable. I used the kit and purchased a plan. The phone did not work, so of course, I lost the 6.95. When I purchased another phone and tried to reactivate, I had to buy another plan. Why? I talked to live chat who then gave me the number to receive the refund for the first plan I purchased. I was told they did not give out refunds but they would put it on my next months account. Nope, didn't happen. Called back and they said no refund. So I'm out 35 or 45 dollars. At this point not sure.

On the night of April 13th I ordered two iPhone 6 plus. It would not let me order both at the same time so I had to order each individually. For some reason the orders didn't look like they went through correct and I couldn't get any information from check order status part of site. I tried to use the text conversation and they told me to check the order status link which I told them didn't work. I then tried to call and each time I explained why I was calling I would be asked, "What do you want me to do?" and I would then ask again, "Can you check and see if my order was placed," and then I would get asked what they wanted me to do.

I purchased a phone from Straight Talk that said a 4GB microSD card was included. When I received the phone, the microSD card was corrupt and unusable. (I also tried it in my computer with the same result. I couldn't even reformat it.) I called to see if I could get it replaced. The first representative I spoke to basically tried to tell me that they do not send microSD cards out with their phones... when the description of the phone and what comes with it ON THEIR WEBSITE clearly listed the microSD card. I repeatedly told her that the microSD card had come in the box with the phone in a SEALED baggie, but not once did she admit the possibility that this was true.

I called Straight Talk to find out why I cannot send pics via text messaging and why I no longer get texts from Straight Talk to warn me that my service is about to expire. Manager was very rude and consistently interrupted me and didn't understand what I was saying. She couldn't speak English well and couldn't tell me why I wasn't getting messages from Straight Talk anymore except that the newer my phone is the more problems I will have with data, sending pics Internet etc. I currently have 3 phones and been a Straight Talk customer for 10 years and never had any problems until I upgrade to a better quality phone. This is unacceptable to me. I pay a lot of money every month for service and have paid lot of money over the years for upgraded phones to get better service, and now I pay almost 600.00 for a new phone and I'm being given told by a manager of Straight Talk that with my upgrade I will have problems.

I've been with Straight Talk for about 2 1/2 years now. Nothing but problems. For one is the Internet is the biggest issue. I hardly use my internet. I added a service card on March 13, 2015. 12 days later, I reached my high speed data limit. Also, I had issues with receiving 3G or 4G signal. A week or so went by, I figured it would work itself out but didn't. So I called and got hung 7 times and about 8 hours later, I got to talk to customer service and they stated there was no issues, but I yelled at the customer service representative my service started working then I reached my max Internet. I basically got punished for speaking my mind.

I purchased a straight talk - bring your own phone pack from Walmart, Pearl City, Hawaii on 7th April 2015. I tried to activate online but site was down. Tried later and site was up again but received an error code. Sent an e-mail and got a reply a few hours later saying they couldn't fix it. I called their 1800 number and was transferred to 3 different people. None of them could get the service to work. A female said they could process a refund for me immediately on to my credit card and transferred me. I finally spoke to ** who said he was a manager. I requested a refund and he refused because I had purchased it at Walmart. He said I should drive back to Walmart because it is their problem. I said that the packaging was all open and used so they wouldn't accept it. He still refused and then hung up on me. DO NOT USE STRAIGHT TALK - Go to a reputable company. I lost $62.70 and I don't want to happen to others. This company is unethical.

I have many different complaints and opinions about Straight Talk. They're ok when they want to be, and I really mean that. Slow plus the connection does not connect more than half the time the counter is counting but the connection is not there. I thought it was because I was on the bring your own phone (iPhone) but then after buying another 2nd Straight Talk phone from Walmart by the company of Tracfone that's one ZTE AND ONE LG. This company by the name of Straight Talk cost me 3 phones and they still can't get their stuff together. I've called and made many complaints let's not mention the many months of service gone down the drain. I was told that it would be taken care of by customer service and I'm still waiting.

Because the service/owners manual was incredibly insufficient, I've had the most unfortunate need to call their customer service. Aside from the fact that they seem generally untrained, they REFUSE, as a policy, to even discuss the possible options to accomplish your needs, unless you have another line to call them from. I don't have another line.

What didn't happen to double dipping the original credit card charges to spending the entire day and I mean entire day straining to understand the people on the other end of the phone. Everyone had a different solution to get my phone ported without any success. The only thing Straight Talk did well was deactivate my phone and leave me without any service over night. As I type this I am on hold with someone who keeps coming back and forth to tell me one moment while they check with their supervisor. I'm going back to my carrier! Straight Talk - TracFone has to be the worse wireless provider ever!

Nothing happened even though I reported the same problems last month. I've been doing a master reset daily. Phone connecting to the internet for no reason. Dials numbers even I've reported the problem in numerous times nothing is done. All y'all want is money. Customers aren't important. Passive aggressive attitudes. I loved Straight Talk, now I'm happy to go next month. Tired of paying for nothing. I'm working 8 to 9 hours daily, phone is with me all times - no one is using it but it's connecting. Bad service ever. I would not recommend any one.

I have no problems with the actual "Phone" part, but I, however, like most nowadays use phone for business, cannot access the internet most of the time. Whenever I call, I speak to a person who speaks broken ENGLISH and could care less you about your complaint. Next month, I AM switching carriers! Any suggestions?

A couple years ago I have Verizon and my contract expired. While my phones were active and unlocked I was told by Verizon I could save money by switching to straight talk BYOP program. So I went to straighttalkbyop.com and seen that both of my GSM phones were compatible. So I called Straight Talk to be certain. They said "yes we can do it". Just call us back to set them up. No problem. That same night I bought 2 kits. I called them back to get started and then they said they weren't compatible. I argued with them that they are telling lies. Luckily Walmart gave my money back. Okay just recently I finished another contract out but only this time it was with Sprint. Sprint unlocked my CDMA phone and referred me to Straight Talk. I made sure of it and they told me that a lot of their phones never had a problem.

I wanted to "test" out their service before I really jumped in. So I got a free phone on their site to see how the service is in my area. The SIM card they sent with it did not work. The sent me a 2nd one and I was able to port my number and it worked fine. The phone was ancient but I put up with it for about 6 months before I purchased a nicer smart phone on their website. I explicitly said I wanted to keep my number, notified them of the zip code it would be used in etc... SIM card number #1 does not work. The phone is fine, it works excellent on wi-fi (just internet... no texting/phone) so I call customer service only to be notified that they enclosed the wrong SIM card. Fine.

I was trying to refill the airtime on my mom's and stepdad's phones, but the automated system wouldn't recognize the card because it was the first time we had used it. Ok, well, let's talk to a customer service rep. The rep asked a bunch of security questions, which is fine, but they kept asking for a pin # even after we told them there isn't one. The real problem I have is that although I was only able to refill ONE of the two phones, Straight Talk charged me THREE times, while saying that I needed to check with the credit card company to see why it wasn't going through. The charges DID go through, however, and I am very upset at all the extra hassle and hoops I had to jump through to get this taken care of.

Do NOT purchase the phone replacement insurance. I did Feb 2014, I tried to use it Jan 2015. It is now March 29, 2015 and I have completely exhausted every attempt to have Straight Talk and their provider Service Net honor the policy. To add insult the phone died completely Feb 2015. Against my instructions, Straight Talk renewed the replacement insurance policy, and continue to take the monthly phone service charge on a phone which is broken, unusable, while I try to get their help. I have today written asking for the sum of 190 to be refunded, this relates to both replacement policies, and two months phone service charges. DO NOT BUY THEIR INSURANCE. It's a scam as far as my experience has been.

I had Straight Talk for years, like most people. I did not experience any problems until Oct 2014. I was naive like current customers. I loved my unlimited talk, text, and eventually 3 gb of data a month for $45. Really could not beat it. The service itself was great. No drop calls, text, no overage of data. Again, until Oct 2014. I started the battle of data usage, and I lost. I know most people say they do not go over, but I know for a FACT that I do not go over. I am home basically 24/7. I am on 3g maybe 20 min a week, MAYBE. That is how much I am not home, 20 min a week max. No navigation, just going to the store 3 min away and back home. So, I received a text in Oct saying I went over my allowed data of 3gb. I looked on my phone, it says not even close to half a gb. I text Straight Talk, says not over a gb. Yes, I do know that they never match. And the carrier's is usually higher.

They have a $10 calling card and have different rates for different countries ($.09 per minute landline to Zimbabwe and $.39 for cell phones). I made a call to a landline and after 25 minutes was disconnected. Called them and they refunded me my $10 and promised they will differentiate the calls. Today I call a landline and ended the call at 24mins and the $10 was gone. First person says they are checking and got disconnected, then I call back and the next person says they need my mother's maiden name for the refund but could not give me the amount and hung up. When I called again the customer service representative pretends to be the supervisor and tells me the rate for my call was $.41 per minute because I said I had $10 and spoke 24 minutes.

I purchased a Bring Your Own Phone Activation Kit from Walmart. Despite my phone being listed as compatible, the kit would not work. Straight Talk had me fill out a form to get a SIM card. The card never came in the mail. I tried to take the kit back to Walmart and they would not take it back. They told me to contact Straight Talk. I did. After talking to 3 separate customer service representatives, they hung up on me. Avoid Straight Talk.

They keep sending me broken refurbished phones and I haven't gotten any use out of their service yet. I purchased Alcatel one touch Sonic in the beginning of October 2014. It is March 28, 2015 and I just got off the phone with customer service to have the 4th phone sent out to me. The first phone touch screen didn't work after 1 month. Second phone refurbished microphone doesn't work, useless for calls. Third phone sim card didn't work so they sent me another SIM card which didn't solve the problem so now they're sending the next phone.

I bought an iPhone 5c off of them and then had to switch phones because I broke it. Once I got it fixed they said I couldn't use the SIM card that came with it so they sent me one and they keep sending me the wrong one and this is the second one they've sent!

I really love straight talk. 45 dollars a month is nothing like I was paying to AT&T, all the while they were ripping me off for about 350-400 a month!!! As long as one has wifi straight talk will not utilize data charge. My 20 year old son is pleased as well with straight talk .

I refilled my Straight Talk service on 03/19/2015. The phone quit working on 03/26/2015. I have contacted them several times both through Straight Talk.com and their Facebook page in order to either get the existing Android phone to work or switch my remaining balance to a previous Straight Talk phone I have. Their customer service is inept. They state they are unable to verify my previous phone exists although I can clearly see the information on their website. They state they cannot transfer the remaining balance to my previous phone unless I purchase another refill. They state they cannot refund my money unless I call. Hmmm....with a non-working phone. They state they cannot verify information unless I "call."

I had a plain phone for several years with Straight Talk. It was mediocre at best. Bought a smart phone that Straight Talk's website said would work on the bring your own phone plan. Paid the $48 bucks, took six hours of very frustrating customer service calls to get it active. But I couldn't call out. The customer service people just keep saying wait longer or they just HANG UP ON YOU. Really? When was that ever acceptable?

I bought 2 Straight Talk phones from WalMart in December, 2014. Samsung Galaxy S4, both of them, at ~$450 each. When I contacted Straight Talk to ask about their unlocking policy, I was told that these phones are designed such that they cannot be unlocked. I then tried two different unlocking services. Both told me that these phones cannot be unlocked. So I'm forced to use Straight Talk for, essentially, the entire life of the phone, despite that it's a no contract phone. This designed inability to be unlocked was never made clear, either in the store or on the product packaging. I paid about $900 to be trapped by a carrier who never told me that I would never be able to take these phones to another carrier.

Tried to bring my own phone. No luck. Went on chat and they said my phone would work. Just need to purchase a activation code and card. No problem. Got the required stuff and still no go. Went on chat again. Person said I need to purchase another activation code. Told her I just entered one. She insists I purchase another one. Totally incompetent. Website is flawed and costing people time and money. I have a Straight Talk home phone and it works fine. Just don't use the bring your own phone program. It is a nightmare!!

The small home unit that provides wireless home service has not worked since last evening. I have 1 blue light on the unit, a solid blue battery light. When I pick up the handheld phone I hear nothing. I tried powering it down. Nothing. No wireless service. I moved the unit to a different location in the house, reset the unit. Nothing. No wireless signal. When I called tech support, the woman ** stated the line works. She heard it ringing so there was nothing wrong with the unit. I heard no ring. There was no light on the device that even showed it was picking up a signal. I have now had this unit for a full year, but it's already out of warranty and she stated they would not send me another unit. I've paid for monthly service and now have NO phone service. They do NOT support this product. Their "support group" does not listen and has no idea of how to resolve customers' issues. I'm out money and NO phone service.

I called and removed my checking account 4 months ago. To only realize they are still charging me.

I have been trying to get a refund on my order after having a TERRIBLE experience with customer service and they left me on hold for 65 minutes after transferring 4 different times to a "Refund" specialist. Oh, and they do not provide a Return Shipping Label. Basically, after waiting 5 days for them to transfer my line from AT&T, there has been no follow-up and each time I call, they transfer me endlessly within different departments. This is a SCAM! Do not waste your time and effort with this company. Here is their return address: Ingram Micro Mobility Return Center, 2675 Reeves Road, Suite 190, Plainfield, IN 46168, T: 1866-667-6470.

Been an otr tractor trailer driver, I never have a single problem of communication with my phone calling my company. I get direction from my phone (gps) but the big problem I have with them was the GB week or two after paying my bill I couldn’t get on the internet. I call- somebody answer talking like loosen guitar cord from Indian or Pakistan maybe Bangladesh. Can’t give me the answer I wanted so I give up until the following month suddenly that stop- was wondering why? Cause they got sued? Very nice- hope this happens to all these bad companies out there. Also we customers we got to tell the truth saying exactly what we experience not what we didn’t cause somebody will getting something from the lawsuit.

I normally don't even look at my bank statements. I came across Jan. statement & opened it & saw Straight Talk 4 times! I pay for 2 phones only. They had 3 charges of 49.47 & one for 49.48. I called them & they said sorry they made a mistake & took out 3 times for the same phone!! People check your statements. I will be going to the bank Monday morning to check back further. Also my bf sent them his phone to be fixed & never got it back. They said it showed someone had it activated & they could do nothing about it!

Automatic monthly payment made yesterday, phone deactivated today. Went into damage control, logging onto my account, authorizing automatic payment every 3 months via my credit card. Called Straight Talk to find out what happened, because monthly auto-pay worked just fine since I originally signed up. The 4th Straight Talk script monkey finally answered the question. Their computer(s) had some sort of failure. It took me FOUR phone calls to get to someone who had the wherewithal to determine what happened. I am sure I am not the only person whose auto-pay got messed up. They could at least generate some automatic emails to inform customers of problems with payments, and maybe alert all their script monkeys that there were problems processing customer payments.

I tried Straight Talk for 30 days and everything was fine until the phone auto refilled for another 30 days. After the auto refill happen, I lost my data connection - phone still worked but could not get Data or text. So I called support on a Thursday and was hung up on 3 times. I tried the internet chat twice no luck. So after 3 and half hours I was able to get someone who said wait 24 hours and call back the phone company. I called back the next day. I was only hung up once this day so after an hour the rep said he sees the issue and is going to e-mail “Network” and to call back in 48 hours if problem not fixed.

I was signed up for Straight Talk's auto refill option. One month, it charged me as usual but then cut off service. I tried calling customer service, but it's only open during business hours and this was later in the evening. I had to pay again to get service going again. I called the next day to try and get a refund, but was told that I could not get a refund since I had paid using two different credit cards. The service person tried to let me go there, but I said that was unacceptable. She finally said that they could provide two months service since I was charged twice (not sure why she didn't say that at the beginning). When I asked for an email as verification, she put me on hold for a while, got back on, and then just hung up on me without answering. Not the best experience.

My son put minutes on his phone through their app, it never went through. I called their customer service number and it was hard to get a person. The automated service hung up on me twice before I got someone. Then I was on the phone with them for an hour and a half. They said that the minutes got put on a different phone. The guy was really great and I believe he tried everything he could. But after an hour and a half PLUS getting hung up on twice by a computer, I was at my wits end. I don't understand how the minutes could have gone to a different phone first. And second, why couldn't they solve the problem?????? It was their app!!! Why can't they "insure" the minutes through THEIR app???

I have been a customer for several years and broke my phone and wanted to transfer my number to Bring your own phone and been given the run around about why it is not working. They had me to change my number and everything. All I keep hearing give it 24 to 48 hours.

I purchased a straight talk phone for my wife. Called them to activate & bring over her phone number from soon-to-be previous carrier. After assurances that it was done correctly, as soon as phone came online, it was a different number. When you call, you get a call center in India, which can be frustrating after the initial call to activate was also from a similar place. Woman told me she took care of it, and we would receive a new SIM Card within 5 days. Card arrives, AND ITS FOR THE SAME DAMN NUMBER THEY ORIGIONALLY GAVE US-WHICH WAS WRONG. I was livid, so I call India again, and after over an hour on the phone, I speak to a supervisor. I tell him “I want to cancel the phone, and would like a refund of the $30 pre paid card.”

I purchased a BYOP ACTIVATION KIT FOR JUST OVER 60 BUCKS and read the INFO pack kit. I then went to the website to check and see if my phone was comparable and the website said it was. My service is with Metro PCS. I then proceeded to register my phone on Straight Talk. I went through details. It was all good till I got to the service card and entered the number and completed the order. And that's when I got the bad news. I got a message that they did not service metro phones and it got worse. I called customer service and they informed me that service card was nonrefundable. And after I ask where the money went from the card, they told me they have no idea and that have no way to recover the information and was hung up on. NEVER TRUST STRAIGHT TALK. WHAT BUNCH CROOKS

I made a payment to get my phone turned back on, so I called customer service and they took my payment then never turned my phone on. When I called back they transferred me to someone else that was rude and asked me if I wanted a refund, I told her, "No, I just want my phone on." Then she told me that there is a service interruption in my area and my phone won't be on for 24 hours. When I asked her why, she said "Have a good day" and hung up in my face.

Long story short, they just stole $45 from me!! I added a service card to my phone, it worked for three hours then was disabled again. Straight Talk claims that the service card I added went to a different number, but they couldn't explain why my phone worked for three hours after adding the card and then was disabled! Very very very rude and poor customer service, they barely speak English. I truly think it's scam company. I wonder how many times Straight Talk had done this to people. I really think somebody should sue Straight Talk for this and shut them down.

Yesterday I refilled my phone using their automated service. I have never had any problems before and it is not rocket science. I opted for Plan 1 which is always approximately $47. It verified the plan I chose, my credit card, and the amount it was going to charge, which went as usual. This morning I checked my bank account and it charged me for Plan 2, over $64. I'm not ecstatic about being charged $17 more for something I won't use and didn't buy but my biggest issue is with the representative, "manager," I spoke with.

Straight Talk is the biggest joke of a company that I have ever had the pleasure of doing business with. After you have your 45 dollar 30-day unlimited talk text and web Straight Talk card, you expect 30 days of unlimited talk text and web. But after 3 gigs of high speed Internet, they throttle your connection to nothing then cut you off completely. I bought another card expecting to at least receive my 3 gigs and received nothing. So I gave it a day or 15 and called because they obviously was not going to resolve the issue. They proceed to tell how it was my fault and how I should have called in with my problem... Either way, false advertising. Rude employees that you can hardly understand call you stupid. TOTAL JOKE.

I've been having Straight Talk for four years now. They use to have awesome data service but now not enough high speed to last a month. Their call quality is great but that's about all. I've had about twenty or so Straight Talk phone and I've never owned one that was not defected. It takes days sometimes up to a week to send a picture message. Dealing with customer service is a joke. I've got to where I stopped even calling them and would just buy a new phone. I paid 229.00 for one of their phones. Thinks it would be better because they say you get what you pay for and it deleted over 500 pictures of my children - my daughter's first birthday, my son's first steps videos - off my sd card. It wasn't even on the phone itself.

Plain and simple they don't offer support and updates for their mobile devices, which makes your phone insecure and sometimes ineffective after only a few months, much less over a couple of years! I have a Straight talk galaxy S3 and the 4.3 update has been out for this phone for over a year now (I think even 4.4), yet I cannot for the life of me get this device updated past 4.1. The only reason I bought the phone was to fun a piece of hardware with it, and it requires 4.3 or higher. Thus this phone is useless to me, despite it being otherwise fully capable. The only reason it doesn't work is because of the lack of support (and a simple freaking update) from straight talk.

The phones you purchase from Straight Talk are horrible. I purchased a phone less then a year ago, an LG, and it gave me problems from the beginning. The company finally agreed to send me a new phone, but I had to send the defective phone back first. They did not even send me the correct phone back, they sent a Samsung that was even worse than my LG. This phone dropped calls, did not send text messages, froze up all the time and I had to remove the battery to restart it.

On March 2, 2015 they billed my account for my service and on March 6 they canceled my service for not paying and said I would have to pay another 45 till they figured out the issue. When I spoke to one employee and asked to speak to a supervisor they told me to call back later cause his supervisor was sleeping. After that I decided to switch carriers and wanted to keep my old number for medical reasons. They told me I had to pay 45 first and messed up the activation for 24 hrs. And final decided not to let it go thru. I finally agreed to a new number which cost me 40 cause I would have saved that for bringing my own number. I then asked them about unlocking my phone and they said I would have to pay a total of 270 equaling 6 months of 45. I final asked to a supervisor it said no and hung up on me when I tried to respond. Now they just put me on hold and forget me.

I will keep this brief. For a month, I tried to work with the service reps at Straight Talk. My verizon phone had been terminated as soon as I started the process, so I had no cell phone for 4 weeks. Instead of telling me up front that my phone was not compatible with "use your own phone", they appeared to have one solution after another in order from sending me the compatible sim card for which I waited 2 weeks. I went on vacation expecting it to be here when I returned. When it was not in my mail, I called to find out that it was never sent. It would take 10 days to receive it. That didn't work. Neither Straight Talk nor Walmart would refund my money.

This is the worst company I have ever dealt with. I'm trying to activate a phone and called 877-430-CELL (2355) to be hung up by ** because they do not speak English. Every time you call that number they hang up on you. So I call this number 800-299-7784 and get the same outcome. I asked to speak with management and they refuse to transfer me. I contacted support through their website and they told me they will not give me corporate or any managements contact information. Poor customer service.

This mobile hot spot is a waste of money... I purchased the $50 plan and it only lasted two days. We only ran 2 devices... a laptop and iPad for a couple of hours between Saturday and Sunday. My child played some kiddie games - nothing major... a couple of videos on YouTube and bam... no internet on Monday!!! Wow. What a rip off!!!

I am a college student living away from home. So I am definitely in need my phone with me. So in January, after 3 years with my old Straight Talk phone, I bought their Samsung Galaxy S3. I love the phone. But about a month after I purchased it, it stopped vibrating. I hadn't dropped it or damaged it in any way to cause it to stop. The vibrations were always on since I can't have the ringer on during lectures or tests. So I called them to see what they would do to help me. First off, I was treated like I was a moron. They spent five minutes teaching me how to turn the vibrations on. Then they tell me to set it back to factory settings. Of course that doesn't work. Finally they tell me they will replace it. How wonderful!

I just don't understand why I'm buying unlimited talk text and data when every time I use internet it does nothing but try to load unless I'm using WiFi as well. I believe this to basically be false advertising and at the end of each month my data slows way down and makes it impossible to use internet an tells me I've reached my data limit. How is that possible with unlimited everything? REALLY DISAPPOINTED.

I called today to get my daughter's new phone swapped. And I had at least three online chats...was not able to provide help. I got an email about technical problems after they ended the chat or hung up on me. Instead of help my daughter's number got deactivated and she was left with no service and lost her number. I had reactivate and buy a new PIN when she still had service time, so we lost the days we had left. Then on top of that the old number she had was lost. The system lost all of her information...say she doesn't have any service nor any records. She was forced to get a new number, which is that was automatically given by the system. I had at least four conversations with different reps, in which they all hung up in my face with no help.

As we called to transfer our service to a different phone the customer service representatives continued to ignore our questions about service, hang up and blatantly refused to give us their ID number or name. We've dealt with this behavior for 48 hours and 13 different calls.

I had called to request for a new battery to be sent. The employee that had answered the phone said that they're unable to send out a new one. The battery that was sent with the phone is a defective battery and that's what I told the employee and she said nothing can be done about it. I have been a customer with Straight Talk for 3 yrs.

My best friend used her bank card one time only to pay our other friend's cell bill. My best friend works a lot of hours and has had a lot of loss in her life in the past three years - husband dying of cancer, house fire and so on. She was not checking her bank statements like she should have. March 4-2015 she looked at her bank statement because there a problem with her funds. She noticed Straight talk has been taking 50 dollars a month for a year and a half and applying it to our other friend's phone, comes to 900.00 and change. Our friend said he thought they was taking it out of his account. He does not get a statement in the mail. She got all of the paperwork from the bank this morning. She is so sick about this. I told her to get in touch with a lawyer.

I am extremely frustrated with Straight Talk. We have 3 phones in the family, and we all recently switched to ST. Switched my daughter's phone first with no problems, then a month later switched my husband's phone, again no problems. Finally switched my phone. Let me say that my phone is exactly the same model as my husband's phone. I am a heavy cell phone user, and he is not, so I sort of tested ST service through him with great results. $30 plan text, data, everything was fine with hubby's phone. On my phone, I added the plan and immediately could not get my internet browser to work. So, I called customer service, and after an hour on the phone with a guy who barely spoke English, my browser finally opened, so I thought the problem was resolved. I closed the browser thinking everything was fine.

I got Straight Talk service in December of 2014. I transferred my number over from another carrier. Everything has been fine up until the beginning of March this year (2015). I went online only to find that my phone had been deactivated which seems impossible since I was able to make and receive calls. I have called Straight Talk over twenty times. I have been hung up on, transferred back and forth between representatives and no one has any idea what is going on. Each time I talk to someone I am given the same answer. I'm to the end of the rope with these people and I'm sick of this **. Straight talk is a ** rip off and once this issue is fixed I will no longer be dealing with these **! They have lost someone who would have been a dependable and loyal customer. Stupid **.

We had no problems for the first few months. After I dropped my phone in food and ruined it, I bought a new one and called Straight Talk to move my number to the new phone. The idiot that I talked to switched my mom’s number to my new phone!!! After multiple phone calls over 5 DAYS, totaling over 10 HOURS on the phone with them, we both had new phone numbers. I asked for credit back on my account to replace the minutes I used calling them (I didn't have unlimited at the time). Of course they said no, but I demanded to talk to someone who actually spoke English and could help me!! When I told them that I had used all my minutes calling them, the idiot laughed at me!!

I purchased a BYOP from Wal-Mart for Straight Talk on a Monday and attempted to set it up per the instructions. I decided to contact their Customer Service to ensure that I did it correctly. When I called, I got a recording and selected the proper selection. I got a representative within a few minutes and was then told I would be transferred. Fair enough. I was transferred and waited a few more minutes. A gentleman came on and informed me he was part of another company and would have to transfer me. I was then transferred yet again and waited on hold for 30 minutes. Granted, there is an option to be called back but I err on the side of caution. I never got anyone and had to hang up.

I have tried for 2 days to order phones from ** and it keeps kicking my PayPal card out the one I have used and bought over 100 phones since NOV. The last 5 as of 2-28-2015. Each time it was declined on their end but a hold of $241 was put on my balance at PayPal which thank God PayPal fixed it within minutes, unlike a friggin bank taking weeks. Straight Talk said it was on my end so I use another card which was VISA. This time from the bank and voila, same crap. Numerous emails to Straight Talks customer service and it’s like I’m emailing 10 yr olds with an IQ of 40, and BTW they good in disconnecting you too on the phone. These people won’t be in business long. It’s only a matter of time if things don't change and fast, they lucky as hell Walmart is pushing their sorry ass services.

Ok needed a phone. Went to Wal-Mart. Bought an android phone. Phone card got it going ok. It was ok for a week then all of a sudden my data (unlimited) quit working.. Facebook, email or games quit loading. That's not the worst of it. I shut my phone off to charge it and LOST ALL MY DOWNLOADS when I turned it back on. They said to reset my phone and it should be fine. Wrong. Right now all I can do is make calls. No text, internet. I'm on WiFi doing this. Why spend 45 bucks for nothing. I'm leaving ST and going to ATT or T-Mobile.

$350 phone and their service Sucks!! And they state, "That's all we can do." If you have half decent credit, stay away from this company - they are horrible!! I was lied to and told to try them, they and their services suck. Do yourself a favor and don't even look at their stuff when you are at wally world (Walmart). I did not know that they are a Walmart-only thing. That right there is a bad sign - Walmart king of the cheap junk! THE P.P.O.S is messing right now as I type this in. I DO NOT RECOMMEND THIS TO ANYONE!!

I'm trying to transfer my st phone to a bring your own phone iPhone that I purchased. I bought the activation card and SIM card at Wal-Mart as instructed and guess what, the SIM card doesn't work. After 2+ hours on the phone with a woman from the Philippines I was told a ticket was opened and she is sending me another SIM card. I'm pretty computer literate but cannot for the life of me figure out how to activate this phone on the website. I have been on hold tonight almost 2 hours already. This is totally awful customer service. I do not feel my call is "very important" to them as I've heard so many times tonight. Okay...passed the 2 hour mark.

I've been with ST for over a year now. Last month when I went online to add my service card they put it on my boyfriend's phone instead of mine. When he called to have them put the card on my phone instead, they called him a liar. Their website never gave me an option of which phone to apply the card to. I talked to them three times trying to get it resolved and of course they told me those cards are non-refundable and once put into reserve cannot be transferred to another phone, even though both phones are on the same account.

I used their service for about 2 years and authorized an automatic withdrawal for monthly renewals. I got what I paid for but their customer service is terrible. It comes from an offshore source and there were times that I had to ask for another associate because I could not understand their English. But the real problems came when I went to cancel the service. My data needs grew and I purchased a new phone and plan with Verizon. The Verizon rep indicated that they would inform Straight Talk to make the switch to them which occurred without incident. However, I kept getting bills from Straight Talk even though my service was cancelled.

I paid over 200 dollars for a new phone and called straight talk more than I should have over the issue that my phone was not working correctly as it should. I was told "call us back if it continues to happen" so I did. They are so hesitant to send you a new phone; I even purchased a warranty on the phone. They gave me such a hard time. Finally I got a ticket number and a tracking number, waited a whole week but nothing ever showed so I called back and they told me the last person gave me the security number off the back of my defective phone. So this "tracking number was not real".

Our phone speaker broke on our old phone so we bought 440G phone. We had them transfer our # & remaining days. The phone was never activated when we told to wait. They finally got it working. We could not hear the conversations on the phone even with the volume set on the highest setting. I called several times to ask where the instruction manual is for the phone. I was told I could get one at the Walmart I bought it at. I feel these instructions should come with the phone. We do not know how to use it. This phone is a hunk of junk!

My IPhone 4S fell in the kitchen sink dish water. I contacted ST re: warranty & was advised it was covered so within 72 hours I should receive a label to return phone. I either emailed or phoned every other day for almost 2 months letting them know I never received label. I spent hours trying to resolve this very simple problem yet there's NO one with the authority to professionally handle these situations & compensate the customers. Imagine being without your cell phone for that long so I purchased another phone but can't get $ back so they finally sent me a phone. WOW.

I have been purchasing Straight Talk UNLIMITED 45$ cards for a few months without problems. However in November of 2014 the card no longer provided what the company offered. 20 days into a 30 day plan my data was taken completely away. I did not use more data than available. When I contacted customer service I received no help from the 27 different reps. that I spoke to. I paid for 30 days not 20.

Bought service and unit to activate phone paid for equipment box...still no service. I can't retrieve my voicemails but 3 times in 3 months have paid and got nothing but temporary service. I have to reactivate it if I don't use the phone for a few days which requires me to sit on the phone and go through all the steps to reactivate the service. This is a terrible service and my business has suffered because of it. All is connected properly and each time the same rep says is it connected or are the lights flashing...etc. Do not buy this service it is not worth the time you lose on your business or friends calling. Go elsewhere for a phone.

I just bought a 45.00 unlimited card. The internet took too long so I called and the computer voice never did repeat my number. It said to add my service pin. I did and it said "thank you" and now someone else has my minutes. And I've called twice and there's nothing they can do they say. 50.00 to someone else!!!

I had an accident in my big truck while working for Walmart Private Fleet at a Sam's parking lot and my boss is requesting all phone records, including my text messages and voice mail as well as all calls coming into or out of my phone. I can't get anywhere with these people on the phone...they keep hanging up on me and not helping me at all. I am might lose my job over this, and these people have no idea about proper customer service. Plus, if I lose my job over this company I am going to sue them for a lot of money because of their poor or no customer service at all. I am also going to change my phone service because of their lack of proper customer service..

I purchased (2) reconditioned Samsung Galaxy S4 cell phones from the Straight Talk Online Store at a total cost of $540. After setting up the 1st phone, I discovered the phone runs on AT&T towers, which are not accessible to me in my area... Verizon towers are available. After numerous attempts to speak with a live representative, I finally stumbled upon a human rep and explained my problem. Despite my telling the rep where I purchased the phones, providing order numbers, and date of purchase, the rep did not appear to understand that I made the purchase online from the Straight Talk store, as I was repeatedly instructed to return the phones to the store where I made the purchase. Eventually we moved beyond that point, and I was told to return them to the return center they were shipped from.

I purchase a Verizon s4. Checked to make sure it was compatible with Straight Talk's byf program. It was. Talk to representative to activate the phone.. I was told to purchase a activation kit. I did paid extra for fast delivery. Receive the kit & try to activate the phone with a Straight Talk representative on phone. Now they tell me that I can't use what they told Me to order.

I don't recommend this company to my worst enemy. Wasted $70.00 on BYOP plan. I have called 10x to get phone activated. I will report to Federal Trade Commission. They don't understand English - I think they are centered in the Philippines. Nobody to talk to in the USA. Also I will file a complaint with the BBB in Florida where this company is located. I HATE HATE HATE HATE HATE HATE THIS COMPANY STRAIGHT TALK.

I ordered and received a refurbished portable wireless hotspot, but it must have defective. When I contacted them, they said they would send an email so that I could have it replaced. It was runaround because they tell me this every time I call them.

If you have one brain cell in your head, DO NOT buy a Straight Talk phone. Mine is defective and they refused to help me. The charger port is too big and 4 chargers would not work unless constantly being jiggled. I have never had such a difficult time with any cell phone I have owned. The cheaper price is not worth it.

I a few months ago I had just renewed my service a couple of days before and got a notice that I had went over my data coverage. When I called I was first told I would have to purchase an additional data plan I told them that was not going to happen because I had not even used mine yet. The guy wanted to tell me there was nothing he could do I finally I ask to speak to his supervisor and they put me through to someone who actually could reset it now. This is after I was told I was going to have to purchase another data plan by the first person.

Lost my previous phone so I did a byop with same number I had with ST and guess what? It's been a month now with constant contact with their Rep, chatting online through their page, and emails - still not able to get my phone to work. I bought everything through the rep such as the access card cause my new phone is sprint s3 no sim card and a new airtime card cause my date had ran out. Now even though with this new purchase my byop phone is still not working. Rep tell me to do this and do that, ARE they freaking going to tell me to do the same crap until I DIE or what. I'm nice, I try to have patient, I talk to each and every one of them calmly. But how long til my phone work? I just paid $46 and I feel like it's down the drain. This company is a fool. I wonder how they even survive.

The first few months with Straight Talk were amazing. I absolutely loved it. The last two months I have had ZERO high speed internet and they can't tell me why nor are they willing to try to fix the problem?!! My texts may or may not come in, and I have purchased an iPhone and a galaxy three with straight talk thinking it was just the phone having problems, neither worked well. Also I purchased a wifi hotspot (ps. They don't work), my computers speed is apparently too high to use it. How does that even make sense? Going back to a contract plan, tired of paying money for nothing but head aches. It's not worth the money you save.

I stupidly got talked into switching from Verizon after many years of great service. Yes, their prices are higher but their service in all aspects is great. Straight Talk was horrible. Worst and most untrained customer service ever - they outsource to Guam or who knows where. The people are rude, unhelpful and unintelligent about their own product. They couldn't send me the right sim card. They could have cared less that my phone never worked, or the $70 I spent on the dumb activation kit. It was horrible and I would not recommend them to anyone ever!!! Thank God I could go back to Verizon!!

Straight Talk claims to have unlimited talk, text & data. The problem is I have unlimited text and talk but no data. I've had this problem going on for a year. I have really fast data for 2 or 3 days if I'm lucky, use 2 gigs and it sends me a text saying I've used all my "high-speed data". I'm dealing with slow data for the rest of the month, can't get on any social networks. This is an ongoing problem and I'm sick of Straight Talk not taking control of this. I have called several times and they say they don't know what's wrong and they'll look into it and nothing happens. I would strongly recommend this service if they promised data all month. But with this incident I do not recommend at all.

My wife and I had Straight Talk for about a year and a half now and it takes forever to talk to someone, and when you do talk to someone you can't even understand the person! Then if something is wrong with the service like my wife 2 days after the contract renewed, her data was all used up. She called and was on the phone for 45 minutes and they keep saying that we have to wait 30 days till it renews again, or go out and buy another $45 card to put on it! So pretty much they said, '** you! We took $48 from you' and nothing they will do about it! Now we try to transfer our services to a different company and they won't release her phone number or nothing!!!! Anyone out looking to go with Straight Talk, stay away from them!!! All they will do is screw you over!!!!!

Paid twice for air time. Did not add time. Phone says no service. Straight talk will not reimburse or help to find problem.

BUYER BEWARE! What a joke. Actually, if the situation weren't so utterly infuriating, it might be funny. My nauseating experience with Straight Talk Cellular began sometime the first week of January 2015 when I made the mistake of taking over my wife's LG phone with Straight Talk as the service provider. Of course, there was all of the "normal" asinine hoops that they make you jump through but, remarkably after installing a new SIM card & working with a customer service rep for an hour or so, I was up & running with my old number.

Calls answered were not working (unable to receive calls). Calls dialed show different number than dialed and do not complete. Trying to retrieve voicemail does not work. Will never use this service and will be certain to advise others (several millions).

I purchased a byop program for straight talk at Walmart early this month. I contacted the number provided to activate my galaxy s5 I brought from T-mobile. I contacted T-mobile first to cancel service and unlock my phone. I installed the Sim card as directed and followed all instructions. I was not able to install the program as directed and again spoke with customer service at straight talk. I spent 45 minutes with a tech supervisor but still not able to receive e-mails or access internet. After numerous attempts, customer service told me they could do no more and ended the call. I still had no e-mail or consistent internet. I contacted straight talk and advised them to cancel service. I also requested a refund of my $49.00 spent on the byop I purchased. I was later contacted and told they do not refund.

The advertised "High Speed" mobile data is non-existent, and customer service did little to help rectify the problem. I purchased a BYOP Starter Kit and 3-Month Unlimited Talk and Text with 3GB Data at High Speed Service on the 20th of January 2015 from Straight Talk. My unlocked phone (Samsung GT-S7582) was said to be compatible with this service according to their website compatibility checker, and I needed a phone while on duty in the Nellis AFB area. This was a simple choice. After activating the contract I noticed I only received "Edge" mobile data speeds which is nearly unusable for anything other than mms or light data applications. I gave it some time to see if the service would improve, but it never did. I even received lower data speeds of G from time to time.

They said after you reach a limit your phone slows down. I stated it don't slow it quits. I just added a text $45 card five days ago. And nowhere in my book or on card or even told this would happen. Add another that $45 card she kept saying. I had a lg 620 phone for seven years and on web every night. Never happened till this. Was told to sell phone or throw away. Also commented that some that's smarter should try it. I'm disabled and can't make them any richer than they are. So I guess I go to Verizon. Anyone want to buy 14 straight talk phones? My grandkids and workers getting new ones.

I purchased a reconditioned phone online from Straight talk. The phone comes with a one yr. guarantee. The LG phone had a problem after about two months and I called them and they told me to send it in. I sent it in and it was replaced with a ZTE brand phone. I expected an LG in return. My wife is not happy with the ZTE. After numerous emails, calls, chats, and a return call from a supervisor, I am told that an LG was not available to replace the one that I sent in and they sent a comparable phone. That is their policy and they will not replace the ZTE with another phone. So now I have an unhappy wife with a ZTE phone. She like the LG.

I have had no trouble with Straight Talk in the past until now. In the last 3 days I have tried to re-activate my phone on a new credit card, they have taken the information and charged my bank. They will not activate my phone, and each time I have tried to resolve this with them they have hung up on me twenty minutes into the conversation. Once or twice a dropped call would be understandable, but six times is intentional. I will never recommend this company to anyone again, and am reporting the charges on my bank account as fraudulent, because that's what they are.

The way Straight Talk makes it sound is unlimited unlimited unlimited. Well guess what I was limited. Slowed my megabytes down. I am very angry and dissatisfied. I would like the last 6 months I have paid to be refunded.

Half of these bad reviews are user error. Someone said they were told Straight Talk would work on their android phone and they bought a refill card to try it out and it didn't work. You have to buy an activation kit which will switch the phone from your old carrier to Straight Talk. And on the website there's a link to see if your phone will work with Straight Talk. Someone else was complained that their phone was super slow. Straight Talk does not make your phone. If your phone is slow, it's probably a cheap phone or it's full of apps that are always running, or you have a virus.

I have had my phone number for many years. I started with Sprint, left on two occasions and came back between leaving Sprint without any issues at all. I have since switched to Straight Talk and it has been a pain. It seems that no other carrier is able to port my number. ST says that my MEID is my account number but the other carriers including Sprint say that it is not. I am trying to keep my number. If I cannot get it figured out in one more month, I'm going to have to lose my number. I refuse to give them my business anymore. More especially with this issue. My main reason prior to finding out this difficulty was that it is slow. I had no issues with the phone but the Internet is very slow. I have an i4 phone without a SIM card. If anyone has any idea of how I can save my number, your help will be greatly appreciated.

Didn't work. Was told I had cycled off the month for a new one - get a new card. $90 worth of airtime, unit claims full signal, wait days for a single page to load... no good. Mad at this crap. I had called - got no good answer. Call manufacturer not service provider. No, call service, not manufacturer. No, call service. No, call... Wasted four plus hours on phone and two weeks of my life. Looking for the recall notice or lawsuit number.

Hi my name is Randy **. Well, I bought a Straight Talk phone. I used it for a couple of months, then the phone stopped working. I called and tried to get the phone fixed and it could not be fixed, so I was asked to send my phone in. I was sent a FedEx envelope and I sent it in - that was 3 months ago. Now, I was told that I would receive a new phone to replace the old one. I have called time and time again with no results. I am out my phone plus the money that I paid for the time I bought and put on it. Now my father has died and I had to move in with my mother as she would not stay in the house by herself. I called to change my address with them and they told me they cannot find any record of the transaction.

I bought a $30.00 refill card, got home and tried to refill my phone. "The plan is not for this phone" - so I'm out $30.00 dollars. NOWHERE on the refill card does it say it can't be used and NOWHERE on the info at the store either. I go online, it tells you it CANNOT be used. So be careful, don't get ripped off like I did. To me, that's FALSE ADVERTISEMENT. All they have to do put on the card "for model ##### phones" and I would not have bought that card. Ok, transfer my 30 dollars to the 45 dollar plan and I will the extra - NOPE! I am just out the 30 dollars and had to buy the 45 dollar plan. What a RIP-OFF. The lady at Walmart said "go online and make a complaint, there is nothing we can do." So here I am.

So first off the last two couple of months my data hasn't been working at all. It's so slow that I can't even go through email. But yesterday I called straight talk customer service to pay my monthly 45 over the phone, and they kept telling me that my card was declining and I couldn't use it. Which I knew that I had more than enough to pay the 45. So after they tried and tried to get my card to work, I finally told them to just forget it I will go buy a card from Walmart. We hang up and I proceed to call my bank to make sure that wasn't anything actually wrong with my account.

From the very beginning, everyone I was talking to said my phone started fading in and out. It got so bad that I couldn't even talk to more than half the people. I called Straight Talk customer service. They made a test call that lasted a total of 15 seconds and said my phone was fine. I called 4 or 5 times, trying to find someone who would honor the warranty and let me send the phone in to be repaired or replaced. They did the same 15 second test and told me my phone was fine. I asked for a supervisor, was put on hold for 10 minutes, when the supervisor came to the phone, she told me to hold, I could hear her working in the background, I held for 20 minutes and the line went dead. In total, I was hang up on twice and told the phone was fine every time. The customer service people I talked to were untrained and had to read their manual for even the most basic questions.

Let me start by saying I wish this was the first place I went before starting service with Straight Talk. I started on that bring your own phones plan. After about a month my phone started acting up, so I called then got hung up on 3 times. So I went to Walmart and the woman there was able to get a completed call in, and the tech had her restart the phone and do a number of other things before having her wipe my phone. I had applied another card before going to Walmart, thinking it might be that. But it wasn't and the tech made it so my phone doesn't do anything now, so I had an active sim without a phone. Been over a month now but I scored a timing belt job and was able to replace my phone. My goal was to be able to talk to my wife in Japan. I paid out 60 for the phone and another 60 on the unlimited international card. But it’s really a limited international card. Japan isn't on that card go figure.

I posted previously about having problems getting back money my son paid for a sim card that did not work with my his phone. After numerous phone calls, disconnects, different answers every time I called, and trying to understand what the reps were saying, I FINALLY got a woman on the phone who at first said we couldn't have a refund.

** straight talk. My phone goes out and is saying no service. I added my minutes on the correct day and it still says the same thing. I call, they give me somebody that can’t speak English, the person hung up on me. My phone is not fixed and i want to sue for my money back. They’re full of **. They don't even have store fronts so we can get help. I’m a single mom and my cell phone is my only phone. I live on my own. This mess is pissing me off. That’s $50 that could've went to my baby if i would've known they were gonna do this!

I HAVE BEEN WITHOUT MY PHONE FOR OVER 30 DAYS BECAUSE THEY CHANGED THE TOWERS THEY WERE USING! I bought a Samsung in July last year and they sent me a reconditioned phone that would not work either. They will not do anything for you until they receive the other phone. Terrible customer service. After dealing with several people and even getting in touch with the corporate office. NOTHING.

I had to contact Straight Talk because my original cell phone stopped working. I had to order a new cell phone. I am on auto-pay to make my payment. My payment for the month of January came out as expected. But I was without a phone for a week, when I contacted Straight Talk for a credit to my account because I paid for 30 days of service but only received 23 days of service. Every customer service representative I spoke with either did not understand what I was trying to explain to them and the phone call last for over an hour with no resolution at the end. To this day I still have not been credited for the days that I did not have service for.

My husband and I decided to try Straight Talk. We live 5 miles from town. We bought 2 ST phones and the $45 cards to go with them. As soon as we added the cards to the phones, we realized we didn't have any signal in our home. We had to take the phones back to Walmart the next day. Straight talk has refused over and over to refund the $90 we wasted on the cards we can't use. I will NEVER recommend this company. I don't know what to do. They can't even speak English when you call. We can't afford to throw away that kind of money on nothing.

I have been a customer of straight talk for about three years now. It was a good deal at first but started going to crap. I pay $45.00 a month for unlimited talk, text, and data. I just loaded $45.00 on my phone and it is so slow I can't even go through my email watch a video!! This isn't right or fair. I work hard for my money. They should stand by what they say. Just give me what I pay for- I deserve that!!

So I have a phone from AT&T when I activated the card and phone. First I didn't want my number changed and it changed it. Now my phone is slow at receiving and sending text. It also downloads apps and uninstalls them very slow. I also have unlimited data but my data doesn't work. This company is ** and I suggest you're all better off at saving your money and going to Verizon or something.

Don't get taken like I did. A Wal-Mart sales person told me that the $30.00 plan could be used on my Android Phone. Well, I bought a $30.00 refill card, got home and tried to refill my phone. NO WAY, that plan IS NOT FOR ANDROID PHONES. So I'm out $30.00 dollars. NOWHERE on the refill card does it say it can't be used. And NOWHERE on the info. at the store either. If you go online, it tells you it CANNOT be used. So be careful, don't get ripped off like I did. To me, that FALSE ADVERTISEMENT.

It's been 2 months, 20+ hours on the phone, endless emails and still they have not fixed my account. I got an iPhone 5 2 months ago and got a new SIM card from them - and thus the nightmare begins. Finally got a working SIM card but account still shows incorrect info. Can't get a supv. to call, can't get help, etc. STUCK! HATE THEIR CUSTOMER CARE! DON'T BUY!!!

I spent 2 hours on the phone with them trying to get my phone working. I went through 3 different reps asking the same questions and then they finally say we will send you a box to send the phone back and then we will send you a new phone. I am beyond angry. The first rep should have been able to help me. If not the first one then the second. I should not have to be on the phone for 2 hours going through 3 reps which the 3rd even had to call the 4th. Then when I ask for a supervisor I get disconnected. I call again and again and again and disconnected again and again and again.

Straight Talk absolutely SUCKS! I would not recommend this phone company to ANYONE! Customer service is literally TERRIBLE! I've spent 2 hours trying to get my phone number transferred over to a new phone and I still haven't gotten ANYWHERE. Worst phone company EVER. If I could afford Verizon, I'd go there in a heartbeat.

So I was a loyal customer of AT&T GoPhone plan since 2011 and thought it was time for a change. So I went to my local Walmart and purchased the BYOP plan for Straight Talk Wireless. Got home, read the instructions, made sure my phone was compatible and proceeded to activate my phone. Trying to size my SIM card for my phone Samsung Galaxy S4 and eventually find the compatible one. Called the representative to further assist me but that is where I became angry. Because first off, he wanted to tell me my phone wasn't compatible for this plan when I made sure I checked before I went on to activate my phone. So giving me the runaround that it was my SIM card and then my phone I've been without my phone for 3 days.

I bought a Straight Talk phone that cost me $107.00 and a $45.00 card for the phone, I got home and called to activate and they said there was a defect in the phone. They gave me numbers and told me to mail them the phone and all the stuff that came with it and they would mail me a new one within 2 weeks. Well that's been 2 months ago and over 3 hours on the phone. I am out over $150.00 and am very angry. Nobody will help you when you call. They all play stupid, so I would advise anyone considering this Straight Talk to think twice before purchasing, I will do whatever it takes to not give up on getting my money back..... I spoke the last time with Abigel ** and she played so dumb, I ask to speak with her supervisor and all she done for 30 minutes was tell me "hold, my supervisor is busy." I told her with service like that give, I bet the supervisor stays busy...... So my advice is stay away from this sorry company....

This is the second time in 2 and half weeks I have had to send in my phone for a replacement. My first one was sent in and when I received the replacement phone, it was nothing but a black screen. Now they are jumping me back and forth with people who do not know English as their first language. All I get is lies. They told me that they sent and escalation ticket to see if I could receive my phone before sending the second replacement in less than 2 weeks. Asked me to allow the escalations department 24-48 hours to give an answer.

A representative helped me in refilling my minutes. She put the wrong number in and they will not make it right. Basically I was told I would have to eat it.

My friend gave me one of these straight talk phones and I bought a $30.00 phone card. I called to activate it and they said that the SIM card was bad and sent me a new one. I called again once. I got the card and it didn't work either! So they sent out yet another SIM card and then wouldn't let me use the $30.00 card. I called twice and both times I asked for a supervisor and they hung up on me. So I'm out money and no phone. So yeah I'm a bit beyond upset.

I advise anyone Not To ever suspend your service due to a misplaced phone... It takes 72 hrs. Even if you buy a new phone you are put on a 72 hr hold before you can reactivate your service... Can someone please tell me why? What if you have Emergencies? I want him to switch phone companies ASAP... THIS IS SO FREAKING RIDICULOUS...

Phone keypad not working and download problems. After repeated attempts to work with support and service via email and with a borrowed phone I finally got the phone to call out. It was then stolen and straight talk allowed the thief to change the phone number email and password. This all happened after I contacted them.

Straight talk SUCKS! Not only did they try to pull the wool over our eyes offering "unlimited" when unlimited was really limited, but they are also offering free "over night shipping". I placed my order last night after 9 p.m. eastern so I expected not to receive it today because I know the order has to be processed so I expected (like with any other reputable company) that my order would be processed today & shipping tracking would be emailed to me today & I would receive my order tomorrow (on Wednesday). Boy was I wrong!

BAD BAD BAD BAD... when with ST over a year ago, so so getting the number ported over and activate to a ST phone. This past x-mas went to another ST phone and that's when the fun started. Turned off old phone with in minutes. Took over a week to activate the new phone after hours and many calls only to be hung up on more than once. Then finally after getting the phone activated they could not the phone number to add minutes. No the phone is off and they lost my phone number and my sim card is no longer any good. So we wait for up to a week for a new sim card all to do this again.

I had a Straight Talk account and two days before my account was to end. I upgraded my account to a new phone. They state that you can keep your old number. I went from a $30.00 plan to a $45.00 plan within mind that I could keep my old Straight Talk number. They state they would send my new plan on a over night delivery. This was at 4 pm on Friday and I would of had 2 days left on my old plan. The sim card and new minutes I got on late afternoon on Monday. I go to straight talk page and follow directions to add my new sim card and minutes. I got that done. Then went to add my old straight talk number to my new phone that I bought the sim card from straight talk. It would not allow me to keep my old phone number. I call straight talk support, told them of the problem of not being able to keep my old straight talk number to my new straight talk account.

Actually this company has a very bad customer service. First I moved from Simple mobile to this company and they moved my number (**). It was good for the first month, but the second month they deactivate my number. I called many times but every time they move me from one to another and they did nothing.The next time one of them told me to bring another SIM so they will activate my old number but nothing, another one told me to buy refill card so my number will be activate. I paid about 116 extra dollars ant fuel and my business affected and till now no activation. I need anyone but never.

I have been a Straight Talk customer since February 2014. I had ported my number from AT&T to Straight Talk to save some cash. On January 24, 2015 my phone was working. I called several people and texted quite a bit like I always did. On the evening of January 24, 2015 my phone displayed a message unregistered SIM. I powered the device off/on several times with no success and finally got online and started an online chat with a rep.

I have been a straight talk customer for 0 years. I have seen ST go from helpful customer service to non english speaking, non caring home answerer. Now since jan. I have received a text message that my allotted high speed data has ended and my speed will be reduced. Who are they kidding, they have same service I have received for 9 years after 15 days they slow up you data speed. What depth will these lying, money grubbing, pitiful excuses for humans. They continue to scale back services until there is little left of a once good idea. They need to stop cheating the customers. Now for 15 days you get normal data service next 15 is slow pathetic data. ST is trying to get rid of their customers.

I wanted a better phone than what Straight talk offered... so when I saw the BYOP kit at walmart, I thought this will be a great way to get a upgrade on my phone and still use their service which I had had for 2 years... with the exception of tons of dropped calls which I had gotten used to (you get what you pay for mentality), it had been ok service.

The service itself is horrible and to top it off they have terrible customer service. I would not recommend Straight Talk to anyone.

My wife and I have been with straight talk for three years and have had a lot of trouble with their service. The most recent encounter was this past week when I put minutes on her phone with our debit card only to have found out that her phone was deactive too long and the $50.00 that straight talk took from my account went to my wife's phone number but it is now the number of someone else's phone. When we talked to straight talk about it they told us that it is not refundable and there is nothing they can or will do about it. That is a bunch of crap. It is a form of stealing and it should never ever be left alone. I have ms and scoliosis, every dime I make could be my last. We have three babies all under three years old. Life isn't easy and they don't care who they rip off but let us do that and we would be in jail. It’s time to stand up and fight those companies. How can I get my money back, please help with any info.

I have had straight talk for awhile and I love the service. I have a galaxy 3 but I just purchased the iphone 5 and was told I wouldn't need a sim card 3 times after 2 trips to walmart trying to figure out why it wouldn't work. But according to straight talk it has to have one and I kept telling them no this is a verizon one it doesn't and the tech at walmart told them the same thing but I was hung up on by a so called higher up tech. And then when I called back they refused to transfer me back. Horrible so now here I am, just bought a 600 dollar phone that I can't use until I receive the card. Yet they couldn't explain why if it required one, why it didn't come with the phone. They treat you like you are stupid since I had to tell them 6 time that there was no sim card-- the slot was empty. I am very angry if it required one, the stupid damn phone should have come with one.

I ordered an activation kit online to activate an existing phone and keep my number from Sprint. I waited 7 days for delivery and 2 days after fighting with them to get my phone activated (and cancelling my sprint service) I was told they do not service the area I live in. Now, I must pay shipping to have phone returned and wait a month before my credit card is credited with $45 of the $50 dollars I spent (plus shipping). I would not recommend this can & string outfit to anyone.

We bought a $60 bring-your-own phone plan. It worked for about 3 days, then we couldn't text or call, receive or make calls or texts. We spent the next 3 weeks making calls on a daily basis to get this problem resolved. Then after daily hang ups from straight talk, transfers to 2 different companies to get this resolved we decided to ask for a refund and suddenly they didn't have ANY info on the # we were given 2 different times, and said we needed to have the original sim card THAT A REPRESENTATIVE TOLD US TO TOSS. They REFUSED to give us a refund OR CREDIT if we bought 1 of their phones. I now understand why Straight Talk doesn't have any retail and customer service centers.

Signed up for auto refill on phone @ $42.50 each month. Charged $45 each month. Many calls to customer NO service useless.

28 Jan 15, 4:16 pm. Said I exceeded data usage, minutes before news announced FTC settlement for fraud on unlimited data contracts.

I went with this company thinking I would save some money on my cell phone bill. The phone would not have cell phone service in areas on their website that indicated I should get service. Also, I would miss or get delayed text message. The customer service reps are horrible. I would experience long wait times, transferred to various departments, and had a hard time understanding them in English.

I attempted to transfer to a Straight Talk sim card with my own telephone and using my old phone number following the online process which was easy enough to follow, except it didn't work. It failed to connect properly and then I spent about 5 hours on the phone with a myriad of customer service representatives. I was finally told that my sim card did not transfer my number correctly and that I would have to wait 3 days for a new sim card to arrive (and be without a phone for those 3 days while waiting for the new sim card to arrive). I asked for the card to be overnighted but it was not acknowledged, the problem was I was leaving the city for 2 weeks so this meant I would be without a phone for 2 weeks. Not ideal.

I bought the straight talk hot spot that works off the Verizon network (zte z288L) after extensive review as well as verifying everything with their customer service rep via telephone. After setting it up I found that I could not check my usage except by calling a rep. Neither the device nor the website showed usage although they advertise that both did. In other words you either run out of data, subscribe to auto refill and keep paying and paying, or repeatedly call them and stay on hold waiting for them to retrieve the info.

Every month coming same happening in my Straight Talk phone. Every month, middle of the month, I can't call to international. Every month I pay correct time. I don't know why every time repeat this ** things. If continue again this problem I will change my Straight Talk phone. I move another company.

My experience with Straight Talk has been great. After buying my phone (Samsung Ace) I went to their website and found it very easy to keep my number (from Verizon) and sign up for auto pay for the $45 unlimited plan.

I've had two accounts at Straight Talk for over four years and for the most part haven't had many problems until Oct of 2014. At that time I began using my phone to watch movies on Netflix while waiting for my daughter to get off of work. After a few weeks I hit my 'maximum 3G usage' and my data speed was cut to some super slow speed that wouldn't even allow me to use my Netflix for the rest of the month. The next month I renewed my service expecting my data speeds to return to normal 'high speed'. I still couldn't get access to my Netflix at all that month or the following even after several phone calls.

Had the phone for a year. Have had so many problems that I have unfortunately had to call. Have been hung up on, and they are rude. My phone has pop up windows that tell me phone storage low. I have 3 apps. As soon as my monthly payment expires I am switching. If I didn't need a phone it would be thrown up against the wall. Do not waste your money.

Customer service is horrible. You can't understand anyone who is from another country when you live in the United States. It's annoying. Their BYOP Activation Kit & Online Guide is crap too. I would NOT expect anyone AT ALL to deal with their B.S.