Straight Talk Wireless Reviews

I have been with Straight Talk for over 7 years. At first, the data was excellent. Now, I spend upwards to $130 a month just to have data. In 2 days of using my data, they slow it down to "2G speed". Then, when you call, they claim that you have used up your allotted data and tell me to buy another plan. I am absolutely tired of spending this kind of money for so-called phone service. I hate Straight Talk. They are the worst phone company now and I would rather use a company that barely picks up where I live than to keep spending this kind of money for service I can only use for 3 days. Makes no sense.

I've only had Straight Talk now for over a month. The initial set up at WalMart was awful. I Was on hold for over 2 hours till someone helped and then it ended up that the person at Straight Talk messed up entering my info in so I ended up with almost 2 days of no service. But it was real easy to set up account for automatic billing. Also, the price is cheaper than other providers, and even cheaper if pay in advance.

Three days ago I switched from Sprint to Straight Talk to save a few dollars. BIG mistake. At first it was fine but after getting warnings strangely the first few days of use for data usage I checked my phone. It showed less than 1GB used but Straight Talk app showed 5GB in just 3 days! I only used 5GB a month through sprint for years. On the third day I had no internet despite spending $45 for unlimited text data and phone. I called and a foreigner says I used up all my data. I explained that's impossible that it's unlimited and only should lose high speed after 5GB not lose internet for good, plus I told them that my phone showed less than 1GB. The woman insisted I used 6GB lol. She continued to insist I buy more data. I said no way to let me speak to her manager. She proceeded to tell me she would transfer me then hung up on me! I called back two more times yet kept being told I used all my data.

I had used Straight Talk for years now - got a new phone for my birthday and have had nothing but trouble since, phone is a Luna. Now every time I travel to another state even my SIM card goes bad - they will not overnight a new one - they tell you it will be two days but it never is. This time I was to have by Monday but now - not until next Monday. My phone has not worked more than it has worked since DEC - no one there cares. I have asked to speak to supervisors, customer service - someone that cares. Sometimes they transfer me and then pretend they care and then hand up on me - hours on the phone have resulted in no one caring at all. They did confirm that you cannot travel outside of your zip code? Seems strange to me. I wish I had known this - avoid!

Had an old phone through Straight Talk that we hadn't used for almost a year. They refused to unlock it because it was inactive. Said I could activate it, pay for a month of service I wouldn't use, and then they would unlock it that same day. Sounds like extortion to me. We bought and paid for the phone and should be able to use it with whatever carrier we chose. Worst part is my husband still used them, just upgraded his phone almost a year ago. Customer service in India SUCKS! Rude and a total jerk!

Have been a Straight Talk customer for 6 years. Phone service recently became intermittent in areas where I had 3 and 4 bars of signal. Also some MMS text messages did not download. No pattern, some did and other did not regardless of size. Second call to customer no service the agent actually got on the phone with T-Mobile (apparently who carry my service for ST) who recognized a problem on the account and set up a repair request that was to be completed within 72 hours. Of course that did not happen and I have called back three times to follow up. No agent looks back to see what the problem has been. We just start over with the same repair sequence during every call. One agent actually told me after 20 minutes on the phone that she could not access my account information and to call back later. REALLY! How about you have all of the information and call me when my phone service is fixed!

After having a contract with Verizon for many years I decided the cost was outrageous and switched to Straight Talk. My kids were grown and recently opened their own phone accounts so today it's just me. I purchased the "unlimited talk, text, and data" which gives you 5 gigs of "high speed data" which becomes 2 gigs thereafter unlimited. In 14 years with the Verizon unlimited plan we (my two teenage kids and I) had never used more than 10 gigs of data, and I had never gone over 3 gigs personally. Now that's with 2 teenagers using YouTube, Snapchat, even etc. every single day. HOWEVER, my very first full month with Straight Talk, I used over 5 gigs! IMPOSSIBLE! And I've heard this same story from the only two other people I know with Straight Talk plans.

Please do not use Straight Talk! When I started I asked before I bought a phone if the one I wanted was unlockable after a year. They told me it was. Now I want to unlock it and they tell me that certain phones of theirs are unlockable! They offered to buy back my 449.00 phone for 55.00! (They wouldn't budge on that.) So if you think you might want to change carriers in the future don't go with Straight Talk!

I have been with this company for over 2 1/2 years. But I'm no longer continuing my service with them. I'm paying for high-speed data 10 Gb every month. I do not have a good enough signal to receive high-speed. I have made every attempt to try and get this resolved. I have spent hours sitting on hold while I hear them having a party in the background. They say the same thing. "We are checking your phone." I have reset my phone 10 times this month. They have reset my SIM card also. They tell me that "the first 10 Gb you use counts as high-speed data even though you're not receiving the high-speed." Then to beat all, they reset my phone with a area code that's hundreds of miles away from me. Plus they are extremely rude and do not want to help.

Wish I did not have to assign a star. Since there is one there I would go -10 (NEGATIVE 10). I was a customer since 2009. Yep their customer service was awful but they were the only game in town. In the past couple of days I have found they have reached a new high in lows. My wife's phone was not seeing the sim card. They sent a new one. I installed still did not see. Tech support was clueless told me to go outside to see if it would receive. Phone was bad. Tried using them and order a phone. Money comes out of the account. No confirmation on shipping. Hours on phone and chat supply order number from two separate documents. Say order number is not good. Tell them I want to cancel and money back. They say no can do. Possibly in 30 days.

This is literally the worst service I've ever had. I do not recommend this service for anyone. Since I switched phone after my Galaxy s5. Stopped working. I bought a LG phone that was a Straight Talk phone and ever since then I started to only receive about 50 percent of my text. I called to get a refund and they would not give me one. I have talked to 4 different people about this and each one is less helpfully. One representative told me that I wasn't receiving my msgs because my wifi was on. Excuse me... That's the dumbest ** thing I've ever heard. If I could give them 0 stars I would. 10/10 ** phone and customer service I've ever dealt with. Bottom line you get what you pay for. So definitely use any other major carrier. ** OFF STRAIGHT TALK. YOU PIECES OF **.

I will never use this service again and will advise all friends and family to do the same. I have been a customer since 2009, always with 2-3 lines. Every single time I have needed to contact this company I have been met with either "we do not know how to do that" or "I'm sorry, let me send you another SIM card. That will fix the problem". I work for another cell company, and I know how to easy it is to do the simple tasks I ask Straight Talk to do because you as a customer do not have that access.

Finally got fed up with Verizon and went to Straight Talk. Walmart had a phone center in the store. The clerk was very helpful in explaining everything to me, and also helped set it up and transferred my old number to the new phone. Also the price was very low... Got a phone for $19, and monthly unlimited service plan for $45, which is a lot lower than what I had with my old Verizon phone, and that didn't even have any service other than talk-phone. Have not had any problems at all.

I had Straight Talk in the past but it was unlimited everything. Talk, text, data. Nowadays they slow down your speed of your data after a certain gb but Straight Talk was always supposed to have a truly unlimited everything plan.

I have been using Straight Talk for about three years. The initial set up was not easy and made more difficult by the customer support set up. But, thankfully once I got it all online and gave in to automatic payments I was able to manage my household's phones with relative ease. Recently, our household relocated and we found this service was no longer our best option. We decided to go with another provider that had better local service, and reduced costs. The representative was unable to get my phone to transfer over and suggested I go home and plug it in to my computer to resolve due to security I use for my apple products. The phone still would not activate. We worked with the new provider and Apple thinking the disconnect was us from 11:00 am until 4:30 pm when finally we discovered from a back office technical support rep that it was likely Straight Talk locking the phone.

Okay, I have Cricket Wireless, but I wanted to get a second line, with a different carrier. So while Verizon is very dependable, their plans, features and prices are horrible. So I decided to try the Verizon MVNO, Straight Talk. What a GIANT mistake! First of all, their Customer Care is atrocious! They will either have no idea what you are talking about, or they will talk down to you. They hang up, after getting in their rude, jabs. They are just awful!

I have always recommended Straight Talk for people who want a month-to-month plan. However, my mother bought a phone from Walmart and the Sim card went bad. EVERY phone call I made took 45 minutes to an hour. 1st call (75 minutes)--"bad sim card"--"we will mail you another." 2nd call (3/4 days later with new sim card)--tried to activate (45 minutes) "wait 2-4 hours for activation". Next day (overnight)--sim card not working--call back (35 minutes)--"we will replace your phone--give me email address and I will send you shipping label".

Can't use my internet unless I'm connected to wifi. My phone bill not due for another three weeks and when I called they fixed it. Went out the next day. Called back. They hung up on me after 46 min of waiting then told me there's nothing can do. I have to buy another reactivation kit for a hundred dollars so I've paid my money for all my services and I'm only getting call and text unless I'm on wifi. I now should be reimbursed. Clearly I didn't get what I paid for. My advice looking for a new company. Look elsewhere. Straight Talk???

I bought my phone through Straight Talk less than 3 weeks ago. I paid for $45 dollar plan, but since day one of my service I have not been able to use the internet without wifi. I called customer service and was told there is nothing they can do. I used all of my data, even though it's been acting this way since the moment I started service. I will take my business elsewhere.

Both of my children have Straight Talk. We just switched them from Virgin Mobile as our service with Virgin Mobile is absolutely horrible. My oldest started with Straight Talk first and has had great service and no complaints. So, we just switched our youngest who is 18 to this mobile carrier. The actual service for the phone is good but the customer service is absolutely horrific. The same goes for Virgin Mobile and I am guessing most companies are this way and most of their staff do not speak great English so there lies a huge part of the problem.

I purchased a $100 Straight Talk smart phone and the best plan they had available. The mobile data would not work. Called the tech service. I was on the phone with them for over 2 and a half hours. Everyone I spoke to could barely speak English. The tech support's only knowledge how to fix the problem was to repeatedly turn the phone on and off and check if it mysteriously started working. After repeating myself 5 times over every single detail, I asked to speak to a manager. Though she seemed to understand that what she wanted me to find on my phone did not exist on this phone, she had me read every screen 10 times. Each time asking me to speak slower... until...I... was... talking... like... this. Then turn it off/on... check again if it all of a sudden appeared... another 10 times reading the same thing.

Once again I am getting a text from my daughter informing me that she has no data. If it doesn't magically turn back on, it will mean another wasted afternoon on the phone with tech support. She always gets put on hold while they try to get a hold of the 'data' tech, who always seems very busy. Hmmm... They put a 'note' in her account & by the next morning, poof! it's working again. I believe we are paying for 'unlimited data'. Is this how the company is getting around that? Just shut some down for day? As soon as this card is up we will be trying something else.

I spoke to three different Straight Talk customer service reps, which of one was a supervisor. The first lady I couldn't understand and the supervisor didn't help me one bit, he just screwed it up more. The third time I called back I talked to one of the department managers named Maria and she was the one that was the most helpful and the one that actually took the time to understand and get it fixed for me. Straight Talk needs to get some of their employees in line and make them actually do their job, but on the other hand this review is for Maria which is one of the employees that takes her job serious and does everything in her power to get it fixed.

I've used them 3 times and each time it gets worse and worse!!! Now they just completely lie to you over the phone when your service doesn't work AGAIN and you're told that they don't refund any money on service plans or extend your plan for the issues you're experiencing. I was actually told on 12/28 that my contract would be extended 4 days because of the 4 days my mobile data didn't work, then on 1/14 (the day before the end of service) it stopped working again and come to find out that it was a complete lie, he never changed my service plan!! They want me to PAY to add more service time so they can fix the problem... HAHAHA...

I bought my 10 year old her first phone and she logged out of her Gmail account and it locked her out of her phone. A 50 dollar LG Rebel Marshmallow 6.1. I called Straight Talk and asked if there was a solution. After some troubleshooting it seemed there is no way to hard reset this particular phone once logged out of google accounts without the password. The representative was extremely helpful and said that they will send another phone. I told her that I wanted to troubleshoot further, hoping my tech skills would be able to solve the lockout. After reading many forms and a lot of online digging there were many people with the same issue with this particular phone. I call Straight Talk back and asked if I can get the phone. I left the conversation feeling I was viewed as a scammer trying to get a free phone.

I have been with this carrier on auto-refill for almost 2 years, but I have finally had enough. Tomorrow, I'm changing. Every time I have had to deal with them on the phone, it has been nothing but frustrating. Each time, they remind me that I should use the app for more convenience. So when I got a new chip debit card, I went to the app to update my default payment source. Earlier today, I realized that my monthly charge should have been processed before today but hasn't. I went to the app to make sure the new card had indeed been updated in the system, and found it had. I then spent 45 minutes on the phone, which is 100% outsourced to another country btw, being told the card didn't actually update in the system AND that "The app isn't 100% when it comes to credit cards and payments."

I've had trouble with my connection for months in a row, and I called their customer service several times. Only 1 person was actually helpful and patient enough to solve my problem! After his help I was able to get a signal anywhere. Really lacks in training their customer service staff, as each person is different. Just today, I spoke with Karen. I asked her to change my phone number, but I guess I did not say that I wanted a new area code, because I assumed that the automated message asking me for a new zip code was enough for them to know that I am looking for a phone number with a different area code! She put me on hold for 20 minutes without checking on me. I started thinking she forgot I was on the line. Then, the worst part is she changed my phone number without confirming!!! WHY WOULD YOU DO THAT?! I am in the middle of searching for jobs. I can't have that right now!!!

I bought the ZTE Z291DL hotspot from a local Walmart as well as a $50 card for 5GB of data. The hotspot device works fine. My problem is with the data. I bought the hotspot because I used all of my cellular data (2GB) in 1 week. I am on vacation in a place with no wifi so I needed data to continue to get things done. After 2 days of using the hotspot, I call customer service. They tell me I've used all 5GB of data. This is absolutely impossible because when I was using my cellular data, I was using it non-stop and 2GB lasted me 1 week.

Something I realized is that people are more likely to leave a review if they have a bad experience rather than a good one, so that encouraged me to leave a review, since I like what I have with Straight Talk. Coverage (4/5): You need to understand that Straight Talk pays major companies to "piggyback" off their service, meaning that Straight Talk customers get the same exact coverage as people who are on major carriers (Sprint, Verizon, T-Mobile, AT&T), but lowest priority. This isn't necessarily bad, but if you're in a very densely populated area you may have some trouble. When I went to a concert in a city I got no coverage the whole time. But that was my only experience in 2 years of getting no coverage due to piggybacking. That's just an example. Otherwise you're good for coverage most the time, even in cities normally. But it's better if you're in less densely populated areas.

When my service was first turned on I was happy, then after about a month my speed started dropping off. Tech came out several times just to tell my equipment and connections to my home were fine. Problem persisted for several weeks, tech comes out again with the same results. My speed is decent and everything seems fine for a few days. Now my service lags or drops off around the same time every day. Call customer service and am told I need a reset on their end. They do the reset and I am fine for about an hour then my service either lags and drops off completely. Tech comes out and once again tells me everything is fine on my end, but if someone close to me has the same provider and something is wrong with their equipment then I will have trouble on my end. This is the biggest crock of bull I have heard in some time. They don't listen, they give the same generic answers.

Purchased for Xmas present and online doesn't show they have 2 networks Verizon and AT&T. Activation said I was roaming and had to mail me a new Sim card. Installed and spent 4 hours and rebooted phone 28 times and will not work since they are having problems in their side. First tried to say it would work in my zip code. As they try to deactivate the phone works. Once they fix their files I becoming a roamer and nothing works. Tried to swap at Walmart for the AT&T version of this Straight phone. They stopped shipping after Black Friday.

My husband has been a Straight Talk customer for more than 4 years. They offer a $2.50 discount each month if you're enrolled in auto refill which he has been the entire time without ANY interruption or disconnects on his account. Today, I was told by a Straight Talk Account supervisor that he lost his discount because the Straight Talk customer service rep made a mistake when transferring his service from his old STRAIGHT TALK phone to the NEW STRAIGHT TALK phone I bought him for Christmas by disconnecting his service with the old phone and reinstating the auto-refill on the new phone!!! No fault of ours... No lapse in payment... Nothing we did on our end with the exception of buying a newer Straight Talk phone (as we did 4 times last year) and trusting that the person that Straight Talk chose to employ, train, and put a headset on knew how to do their job properly.

I have only been with this cellular service a few weeks. Got an email from Straight Talk after about using 6 Gigs of a 15 gigabit data plan that my service is being cut to 2 gigs of a 15 gigabit service plan. Wtf is this? I've got a fake 15 gig service plan and after 2 weeks I'm cut off? I hate Straight Talk. I was with Red Pocket. They suck also! I'm beginning to hate data prepaid services. But AT&T is terrible costly for a data plan. Straight Talk and all their foreigner customer service reps annoy you to the point of hanging up on them. Walmart should kick Straight Talk out of their store. If you're not a customer of Straight Talk cellular don't become one. You will be dissatisfied and disappointed.

I can't believe they can still advertise unlimited data. I at one time had unlimited data. With no notice they then limited it to 2G's. When I complained they up it to 5. Not unlimited by any stretch. Finally switched to Tello and save $10 a month for the same plan and have much better reception. No dropped calls and truth in data.

The price is fair. Customer service gets things done fast. In most places it's great but in some areas I can't get a signal. I love the on phone app. Easy to navigate, and add airtime. Well I like Straight Talk. Ya I have to go to WalMart to get my phone card, but that's not really a problem. When reloading my time on my phone it's a pain if you call the number on the card, but if you download the Straight Talk app it's a breeze.

I purchased a new phone from Walmart. Today Jan 05, 2017 Called Straight Talk to set it up. After a very very long time on the phone I set it up with a $45.00 account. Prior to this I explained that I live in Canada, therefore would be calling Canada. I was then told that it would be $60.00 dollars, I said ok. I was then informed that the $45.00 just paid would be lost, I asked why, they had no answer. After almost an hour on the phone, I gave up and asked to cancel the contract, being as it was only just signed up.

I have never had this horrible level of customer care in my entire life. I bought the activation kit and brought my own phone. I tried to complete the activation online and was unsuccessful. I was advised to contact customer service. I did and was placed on hold for 2 hours. I eventually hung up because I did not have the time to be on hold that long. I tried to call 8 more times over the course of 3 days and it was the same thing, placed on hold. The last time I was on hold for 4.5 hours. The representatives are uncaring, foreign speaking, robots that are super unhelpful and just want to pass you to the next person. When I became so frustrated by the dead ends and no help whatsoever, I asked for my money back. They refused and said that is not possible. How can I not get my money back when I paid 65 dollars for a service that I never received? This company is a scam and a uncaring, rude, unhelpful joke.

We just found out that Straight Talk has been billing us twice a month when we only have one phone on one account. When we attempted to resolve the issue they gave us the usual call center run around and refused to issue a refund. This has been going on for three years!! We found the error by accident through our bank and even had a manager from Walmart attempt to deal with the call center. Not only were they unhelpful but extremely rude, alternately accusing us of lying or threatening to hang up. They finally let it slip that our card was being used to pay for another phone NOT on our account but they were not going to do anything or even stop the charges! We had to have our bank cancel the card or it would have continued. We got no notice of any other charges and even the bank was amazed to find that the two charges were always made within minutes of each other on the same day every month.

I purchased a Straight Talk home phone device about 3 yrs ago. Bought the phone from Walmart. My battery on the device died now. I have called everyone. They tell me there are none. This is bad for Straight Talk. I have a first edition. I am on dialysis and have other health problems. Now I have no phone. Can you send me a certificate to replace this device? Straight Talk should not sell devices that you can't buy parts for. Bad business. My life depends on having a phone. Thank you. Please help me.

I ordered a phone. Came in with a cracked screen. They tried to tell me I didn't order the warranty for the phone so they couldn't do anything. Phone was never activated but insisted it was. I have a total different phone with them that was activated, but this particular one could never be activated because of the cracked screen, nothing would come up on it. So they told me to send it back. Almost a month later still no word on when my new phone would come in. I DO NOT recommend Straight Talk to anybody.

Ok. When I upgraded my phone from a Galaxy 3 to a Galaxy 5 and transferred my #, they didn't activate my 4G LTE. I called them (India I'm guessing). They turned it on. 2 days later it was shut off again. No internet. Called them back AGAIN. Was told I've used all my data. Called back again! They turned it on. 2 days later it was off! Once again they told me I run out of high speed data. I added another $45 and still had to call (Mexico this time) to get my internet back on! Still... the next day it was shut off! Wtf? They shut me off again, I'm done!

I tried Straight Talk a big mistake. I did not have coverage where I went to work. I decided after the first month not to keep their phone service. So the day my service ran out I took another phone service. That company got a hold of Straight Talk and they wouldn't release my phone number. I called them twice and was on hold for 45 minutes and 30 minutes the second time, before they hung up on me. The customer service agent hardly speak English, so frustrating. I will now have to get a new number to get service. Don't use Straight Talk.

I am and have been a Straight Talk user for at least 10yrs. So we bought our son a Straight Talk iPhone 5s. He was thrilled. So he been setting it up and transferring his old phone data and # from another company to Straight Talk. Easy now. Oh no. It was not. He's been trying and he's been shuffled, put on hold talk to like a dog. However I suggest you don't talk to a dog that way, because the SPCA will have the power to put your company away. He's been promised in two business days, lie. He's been put on hold for 2 hrs. And still that phone serves helpful as a paperweight.

My 85 year old father had a Straight Talk phone. He wanted to change over to another carrier. We purchased the other carrier's phone once the Straight Talk phone had run out of days. When we went to transfer the number Straight Talk customer service told my father they wouldn't release the number to the other carrier as there was no time left on his phone. I asked them if we could purchase an hour or so of time as apparently his Straight Talk phone only needed to be active for a few minutes for the number transfer. Straight Talk's response was that my father needed to purchase 30 days of service to have the phone activated. I responded that this would be a waste of money as he only needed it activated for a few minutes and he would end up losing the 30 days of service anyways. Straight Talk said that was their policy.

Straight Talk has extremely poor customer service, so much so that it isn't worth their affordably-priced plans. If you ever need to contact them, have something else to do, put the phone on speaker, and be prepared to be disconnected and have to call back a couple of times (4 is my average). Remember to breathe, and when and if you finally get someone, steel yourself; you may have thought it was over, however, based on my experience, you have a 40% chance of this person actually helping you and a 60% chance of getting disconnected or getting so frustrated by their inability to help, or even hear you, that you decide to just hang up and take care of it yourself (even though that will take an hour and involve using their just-as-horrible website, and by this point you have already probably wasted an hour and a half).

I pay for 5 gb of data/month. Constantly cuts me OFF at about 4.1 gb. Not just slow but clear off. I complained and they say I'm wrong. (I bought one year of service). I had 3 meters/monitors on my data. I added 2 more for a total of 5 monitoring devices. They showed 4.16, 4.13, 3.89, 4.14 and 3.97 gb used when they cut me off this month. And that is clear OFF. No data even at a slow speed. I will not do further business with Straight Talk and their deceptions and dishonesty.

Cheap price. Good reliable service. Although it is hard sometimes to reach someone other than a computer, this company stands behind what they sell. It is the least expensive cell phone in the industry bar none. Never have to worry about going over the minutes. No one can beat their price.

This is the worst company I have ever dealt with. The customer service is beyond horrible! In the last 3 days I have been put on hold over 5 hours trying to get my phone number ported over. If I had not already purchased the phone I would never give this company another dime of my money or another minute of my time. When this phone quits I will NEVER use this company again! My phone is still not set up, I am on hold again this time 135 minutes. Absolutely ridiculous! STAY AWAY from this company.

A very unhappy customer.

Cannot talk with anyone when experiencing issues. If you do talk with an actual person, accent too heavy to understand, RUDE customer service. I will be finding another provider. Highly suggest finding any provider but Straight Talk.

I have been a Straight Talk customer for years. I have had problems here and there, but I was satisfied overall. About six months ago, my phone started losing service every few days. I would suddenly find myself without any service at the worst times. I have tried calling to get help, but ST customer service agents are rude and arrogant and have even accused me of lying in order to get free service!!! I am going to get rid of my Straight Talk Phone and make a mission out of telling anyone I know not to buy one. Straight Talk, you have horrible customer service!!! And your product sucks! Thanks for nothing!

I have been with Straight Talk for over 8 years. I went thru all the changes, like when it REALLY was unlimited data, but I stuck by Straight Talk, and I'VE had some very serious issues, and Straight Talk hasn't always been the best to me. Last year I purchased over 1400.00$ in Straight Talk cell phones for my family members, also bought several of them, activation kits and monthly cards. I still stand by Straight Talk. Recently I started buying the 10 gig plan, which I love, but rather you agree with me or not, the last two month's I been getting ripped off. The same day I paid my 10 gig plan for 59.00$, I went to house sit, was on WiFi for 3 days. I got a day's usage warning soon after that... This month I been I WiFi a lot, and today I'm already being told I'm almost at 9 gig. I just paid my bill. I'm sorry but there is no way, no way at all, that is right. I even stopped going on Facebook so often. I'm tired of dealing with all the issues.

Straight Talk customer service is the worst I have ever dealt with. In Nov I purchased a phone for my child and was unable to add it to our account so we called Straight Talk customer service to add the extra phone. She got it added alright minus all our account info like the 17,000 reward points which we have been saving for a while. We have 4 family 2 adults and 2 children so we rack up a good amount in a year which is roughly 4 mos of service free for a family of 6. That means a lot and they just took them rewards. We tried showing payment history meid # of the phones. They just put you on hold and then disconnect. That's a very good rewards program. Needless to say now we are looking for a new family plan. We have to stand up for what's right so please don't let companies like Straight Talk treat consumers like this. Demand better or we get what we deserve. We for one will not accept this behavior. Bye bye thieves from straight talk customer service.

My caller ID shows up as another person and Straight Talk said "Live with it" from my chat with them. Unfortunately, the caller ID feature cannot be personalized with your name. "We are a prepaid phone company and the numbers provided are recycled." When calling someone with caller ID, your cell phone number or Wireless Caller will be displayed on their caller ID. If the person you are calling has stored your number and named, only then it will display your name when calling.

I have had my Straight Talk phone for almost 5 months, just yesterday on 12/12/16 my payment was due, I paid it on that day. Now today, I can't make calls or receive them. Same with texts and I cannot use my data. This has happened every time I paid for my phone, they told me to just restart my phone or turn the phone off and remove the sim card then place it back in and turn the phone on, but it never works so they have to keep sending me new sim cards. This is getting annoying. Granted, I am only 16, I do not have a car to drive around so I have to call my mother to pick me up from places, but I can't when my phone is like this. Other than that the service is OK. I have very good service wherever I go and when I use my data it's quick and easy and it doesn't take long to load things, I am just getting very annoyed by this service with how many times I need to get a new sim card. I WANT IT FIXED!!!

I was looking for an affordable phone plan and I found Straight Talk. Their service area map shows that I was well within the coverage area. So I bought a phone and the $50.00 service plan. I barely had data at home and when I went to work I had nothing. I tried to contact Straight Talk and had no luck getting help. If there had been decent customer service I might have stuck it out. After all they are cheap. But you can't get anything out of these people. I went to AT&T GO phone and the service is great all the way around.

Purchased a STRAIGHT TALK CELL PHONE at Walmart. I ported my number over from another carrier and my phone on Straight Talk was active. Then a few days later it was deactivated indicating the number was never ported. Now nobody can find my number that I had for years. I was on hold for over an two hours each time with Straight Talk. STAY AWAY!

After 8 years of using this service, we have decided to change service providers. Once in the past there was a billing error when I replaced my phone and the new phone I got was not working properly. When I took the phone back to the store and exchanged it, they dropped the entire plan from the system. That cost me another $48 at that time and they refused to even look in their system to help me recover my already paid for service.

Been with Straight talk since 2010 with two phones and autopay. July 2016 changed credit card for auto refill. The only credit card since then for auto refill. I have been having the auto refill discount as payment ever since 2010. Apparently they never change the card on their side, although when going online to my account it has been changed for a very long time as well as no other card on file. 12-5 they process payment using the card that was not on file as of July 2016. Payment was declined. I found out when I tried to use my phone that it was deactivated.

I ordered 2 phones and they sucked! They never worked and the service was terrible. So I immediately sent them back within like a week. They owe me $100.00 and are refusing to pay me the money! I switched banks during the same time and my old bank, Wells Fargo, the account is closed. I now use a different bank. I have asked them to send the money to the new bank or issue me a check and they absolutely refuse. They keep hanging up on me and will not let me speak to a supervisor, or any upper level management. They always tell me "you are speaking to the management department." They need to be out of business!!!

Well been a Straight Talk customer for a few years. In October I decided to pay my bill early instead of auto pay so I called Straight Talk and they took the payment over the phone. He assured me I got the 2.50 discount because I was set up for autopay which the payment should of been 43.00 a month instead he charge me 48.00. Well I called Straight Talk. They told me nothing they could do. They took me off auto pay put me back on. Now I am only getting the 1.00 discount. When I complain they told me nothing they could do. This am I woke up and my phone was deactivated. When I called Straight Talk to find out they claim my payment declined and they did not received it. When checking with my bank Straight Talk got their money on Dec 2 and it cleared my account. I conference my bank on to talk to them. They confirmed with them the payment went through and that Straight Talk did get their money.

I just got off of the phone with Joseph. I was charged twice on Nov. 30th 2016 for the following month service. I am looking at the charges on my bank account and there are 2 charges for Straight for $46.52. Now this non-English person tells me there is only 1. I am going to file a complaint with the FCC. This is the 3rd time this has happened.

I just recently started having trouble. Started with I could not send pictures. I used their APN. I had to use a hack and get a different one. Now they are saying I used 10 gigs of data in 2 weeks when my phone says I only used 6. I understand my phone isn't always accurate but never off by 4 gigs. So I got throttled. Then after sending a pic an hour later I am not able to send pics again even though I didn't touch anything. They told me it's cause my high speed is out. Even though it's been out all day and just happens again. Their customer service is a joke. All they are able to help you with is stuff that a simple Google search is able to do and their answer to everything is to just restart your phone. I'm going back to at&t tomorrow. Straight Talk may save you a few bucks but they are nothing but a headache to deal with. A joke of a company. I do not recommend them and will not recommend them to anybody.

Today without any notification, Straight Talk shut my service off. When I called they indicated that my bank was at fault. My bank had said that they entered the wrong expiration date when Straight Talk sent it for payment. After going back and forth 3 times, I finally got both the bank and Straight Talk on the phone, Straight Talk put my bill through again and said that I was declined. The customer service rep from the bank was amazed especially after telling me that my account was able to pay this bill and many more. The lady from Straight Talk said there is nothing more she could do. I expressed that I use this phone for business transactions, and she said that I would have to go the store and buy a card. So much for auto refill. Terrible customer service, I will be searching for another plan tomorrow, and it won't be Straight Talk. By the way this is the second time for this. My recommendation is to use anyone other than Straight Talk.

When you get a new phone you expect it to be very simple and fast to move your current number to another company. Not the case with Straight Talk. Buying the iPhone 5s at Walmart, (not online) means you have to allow the employee set up ALL your information with Straight Talk. It took longer than 40 minutes to do that and finally transfer my number. I was OK with that until a few month later when I realized that the speed on Verizon's Straight Talk were LIMITED to ONLY 5mbps. At this point I am super upset, since this was not explained in the terms and conditions. Not only do the plans suck, but other companies offer more data and UNLIMITED music streaming. Definitely switching soon. If you want amazing customer support, fast data, and something that ACTUALLY WORKS... DO NOT GET STRAIGHT TALK. You will be upset and forced to switch to another carrier.

I called to pay for my phone service over the phone. They charged my card and my phone was deactivated the next day. I called them and they said the money that they charged me went to someone else's phone. They would not refund my money or put time on my phone. I called the financial institution to file a chargeback. They sent me a letter stating since I authorized the transaction there was nothing they could do and I would have to take it up with Straight Talk.

2016/11/28 - I attempted to open a support ticket with Straight Talk regarding their tethering policy, something which should be affected by the Verizon v. FCC ruling (2014). The usual TOS conversation happened, but I wanted a follow-up for future service offerings. I was promised a callback. Instead my phone was disconnected. My second ticket was with a separate representative. He referred to the issue as "There might be a possibility that there is a system glitch." When I asked if this was punitive: Me: "Now after a chat with [first representative], my service is coincidentally deactivated. Straight Talk: There might be a possibility for that. Me: "you haven't denied this was done deliberately... as a customer and I have no choice but to draw conclusions... This is very hurtful." Straight Talk: "I am sorry to hear that. I understand you. Thank you for chatting with Straight Talk Wireless. Have a nice day."

Purchased 300.00 smart talk phone from Walmart. Did not work. Called and NO ONE COULD SPEAK UNDERSTANDABLE ENGLISH! Their fix was to wait 2-3 business days for new Sim card, then call back and wait on hold for someone you cannot understand. They could not fix it and transferred me to 3 different departments. Suggested I buy another phone. I did and a month later my new one quits and it's the same story. Now I'm 600.00 out of pocket and have talked to several representatives and no one will even consider I get refunded. They tell you TO RETURN A BROKEN PHONE BACK TO WALMART! Do not use them! You will pay more in the long run.

I was upset on Nov 27, 2016 at 3:27 PM when I could not use my Straight Talk phone to call out to contact, 611 or even the 877-430-2355 number for company. Informed number not authorized on one on Verizon Network and being transferred to another only to be told that I was roaming. I powered phone and drove further down road thinking issue with network. Arrived in hometown to meet car driven by daughter who was upset and headed to my job for my phone number was be answered by strangers and each time call changed from individual to business that number belonged to. She was not sure if phone stolen and if I was attacked prior to incident. I showed her my phone.

I am writing this review while I am on the phone with Straight Talk. I have been on the phone with them 5 times today. This last call has been going on for an hour and a half. I bought my son an iphone from Wal-Mart and I have been trying to activate it. They activated it under the wrong number and suddenly the phone cannot be activated or fixed from their end. I will have to take it back to Wal-Mart tomorrow and start over. The customer service is the worst I have ever dealt with. They barely speak English. They are extremely rude, and have no clue on how to do their job. This is why outsourcing causes. I'm not sure it is worth smaller phone bill. I like to deal with people who care about what they do, can speak English, and have better attitudes. Hands down, the worst service ever.

My sister gave me her old Straight Talk cell phone. I have an existing Straight Talk account/phone. I followed the instructions and thought I was adding minutes to the phone she had given me... and transferring my phone number (from my Straight Phone cell). NO. I was only given minute credits to that phone. To transfer my number to that phone, I had to deactivate it, NOW, and then they could change the number. However, deactivation meant losing the phone minutes I had just added. NO CREDIT for those minutes. They were forfeited just to transfer numbers.

I woke up today to find out my phone was deactivated, a day before Thanksgiving mind you with no email, text or a phone call JUST SHUT IT OFF! And no it wasn't due to lack of funds (my CC was cancelled without my knowledge as the Bank sent a new one with a chip and my current one was cancelled). I had no idea that happen and my monthly payment with Straight Talk was declined. I'm calling customer service to get the phone activated a girl name Vasti ** (couldn't tell with the accent) answers and tells me that in order to take my new CC number she needs some information like my 15 digit sim card number.

Last month I upgraded my phone and decided to get the $60 phone card instead of the standard $45 unlimited data with 5 gigs at high speed then reduce to 2. Purchasing the more expensive card gave me 10 gigs at high speed. I used approximately 5 and received a text informing me I had reached my high data limit and was reduced to 2 gig data. I called customer service and was told I HAD reached my limit. That $60 is a ripoff. I won't buy it again. I do not trust them. My phone still says I'm only at 7.39 which is very short of 10. I do not recommend Straight Talk at all. Something needs to be done about their underhanded practices.

I highly recommend anyone looking into using Straight Talk to not even bother. I bought a brand new iPhone 5 and bought a sim card as well. Every single week my cellular data stops working and I have to call their customer service line. Their customer service is terrible. I have memorized the script that they read from, because that is how many times I have had to call. The issue is never fixed permanently and it is very annoying when I am out and about and needing to send a text or make a phone call and my data stops working completely. I have tried telling them this and getting a refund because I am not getting the coverage I am paying for but they will not go through with it and just say there is "nothing they can do". Worst phone service ever. I'm switching.

My problem isn't as serious as others, but it's frustrating nonetheless. My initial switch over to Straight Talk went smoothly and the customer service was fine. I had great service the first day then it just stopped. I got on my laptop and contacted customer service and again things were handled quickly and well. The first few months were great compared to Boost which was just awful for me. Then I started getting shorted on my data and suddenly started getting the 'no service symbol' frequently. Figured I was getting what I paid for. On September 30, I received a text message from Straight Talk saying "We have made an important change to the Auto-Refill discount!" Upon further reading I'm assured my $2.50 per month credit is not changing. Um hmm.

I have 4 Straight Talk phones which I am cancelling service on. I have had trouble with the service constantly and when I call customer service (IF I CAN UNDERSTAND THE BROKEN ENGLISH ALL THE REPS SPEAK) it is almost always a 45 min call that winds up getting me no results except for extreme frustration. Straight talk in my opinion is the worst service out there. And for $200 per month for 4 phones, I am positive I can get a better deal from any other service!! I will tell every person I meet just how much straight talk sucks. I am tired of this company stealing my money and wasting my time!!!

I returned my phone thinking I would only be without it for a week, it turned into 2 weeks. I had them send me an eGift card, they sent it to the wrong account. After I got the account fixed and I finally got the eGift card I took it to walmart, opened the email at the store and the eGift card would not work. I called their support staff. While still at walmart, the person I talked to told me that the eGift card would not work and that I would have to wait another 24 hours. I waited the 24 hours, opened up the eGift card and it still did not work.

DO NOT WASTE YOUR MONEY. Go somewhere else. Customer service is absolutely horrible. They read from a script and just repeat everything until you want to give up and end the call. I would NOT recommend Straight Talk to anyone unless you have no other option. Reading through reviews, this is a common occurrence and they obviously don't care how horrible their customer service is. Just know when you sign up with Straight Talk you will NOT be happy with the customer service if you ever run into an issue and you will most likely end your conversation with them and not be happy with the outcome either.

I bought the one year of service with the promotion one free month. Called their customer service. Ask them about the free month after I bought it. They said I will get it after the one year is up. The one year is up called back to ask about the free month. They said there's no record of it.

I usually don't write about companies but this I must write. I am a single young female living on my own. I work hard for my money and pay all my bills and rent and whatever I have left over is what I have to save and get what I need. I saved $200 to get the iPhone 5s and the $45 plan from online. It was suppose to ship overnight to my place. I never received it. Mind you I do not have a phone or internet always so this was very essential to me to have. I was able to get to my email and that's when I saw the email from loss prevention saying if I don't verify that it is me buying the phone within 24 hours they are going to cancel my order.

Tried to get my number transferred to another provider and was told it would cost me $45 to get my number transferred. I talked to 5 customer service reps and managers to no avail. They have no customer service. They do not try to resolve issues - just ignore them. If anyone is interested in starting a class action lawsuit, I know lawyers who will do that. Contact me with your information at **. I am the named Plaintiff representative of more than 61,000 members of the class and this lawsuit is about to be resolved favorably in our favor.

I have had 5-6 brand new Straight Talk phones in 2 1/2 months. They just stop working! I've called them every time and they run a bunch of test of them only to tell me the same thing every time. "Sorry the phone is defective, and we can't help you." Finally this happened again for the 5-6 time in 2 1/2 months last week. I had to go buy a new $100 phone. I called them back to activate it, and see if there was anything they could do to help me, or anything they could offer me to get me to stay a customer. I explained all the awful experience I had been having and told them all they had to do was look at my account and see how many new phones had been activated and deactivated on my account in a couple months. I was on the phone with 3 or 4 different people and for almost 2 hours.

They had asked me to start using my wifi while at home to save data so I did. Then when I went out of town for work I was needing to use my data then realized it wouldn't work and called their customer service just for them to have me sit for 3 hours on the phone, just to tell me they need to send me a new sim card or my data would not work and I wouldn't be able to use my phone to five to seven business day. Here I am out of town for work without a phone. They are a truly crappy phone service provider in my opinion. I would not recommend them to anyone.

I ordered a phone Friday morning 10:30 am because they were offering overnight shipping for anything 19.99 and over. So I knew if I order before noon my time it would be shipped because they are 3 hours ahead I think. Anyways, I received no email, confirmation number, or a tracking number. Nothing that I bought a phone. Other than almost 500 hundred dollars missing out of my account. I talked to them then they said is was still processing and hadn't gone out. Okay fine, I am annoyed with it but oh well. ** happens. Saturday morning I still have nothing to prove I bought a phone.

I've been using Straight Talk for about two years. I've never really had much problem until I changed my phone number. After I changed my number I got service for about 10 days. My service was then interrupted because they gave my number back to another customer who only had her service lapse for a couple of days. I thought I resolved this issue twice. At the end of the day they gave me two more phone numbers - that worked for about 20 minutes to an hour. I still have no service. I am so dissatisfied I wouldn't recommend this service to no one.

My family has been with Straight Talk for about a year now. We switched from Verizon. We've always been pleased with your service. We've always had quality service until my son's phone quit working a few weeks ago. We tried a few things, restarted the phone, updated his data early, waited a while...took the battery out, waited some more, etc...then finally contacted Straight Talk through their chat online. He ran us through a battery of tests and concluded that he couldn't help me. So the next day, I called Straight Talk. The lady ran me through the same battery of tests and concluded that we needed a new SIM card. She said she would have one mailed right out. It arrived 4-5 days later. We called again to have the SIM card activated. The lady wasn't really very nice, which I'm sure you know since you record your calls, but she activated the phone and I asked to be pro rated for the several weeks that he wasn't able to use his phone.

Worst experience ever. Had a conversation with them the day before and they told me that I could transfer my phone number to my new provider easily. When the transfer did not happen I call them the next day (my service should end at midnight the next day). They said I'd have to pay in order to reactivate my phone number so that the transfer can happen. Yesterday when I still had service they told me something totally different. The agent on the phone told me that he wasn't responsible for the misinformation, that it was the other agent's fault. He even said that he couldn't see in the system that I deactivated the account yesterday. All lies. A 3rd agent helped me reactivating the account for the day (Because I already paid for it) so I can transfer the line. Straight Talk is Straight disappointment. 0 customer service 0 accountability. Please close shop.

You will literally waste hours of your time trying to talk to a foreign call center (India?) who you can barely understand and who is incapable of fixing the problems their system creates. It is obvious they are not really trained. We have had two problems. First, after trying to separate my son onto his own account, their system consistently blocks his VISA without any explanation or resolution (and no, there is no problem with his card). Then, they have billed me for the last three months for his separated account, forcing me to put into dispute the erroneous charges with VISA each time. The last time I called "customer service" trying to patiently correct this problem, the call was magically terminated before resolution. Summary: they don't care, not worth your aggravation to continue with them.

Straight Talk only carries poor quality phones that work on the Verizon network unless you want to buy their most expensive phones and they seem to have no interest in helping you find a quality budget phone they don't sell that will work with their service. Research your phones carefully when buying from Straight Talk! They sell a lot of junk! It is ridiculous that a company providing high value carrier service options provides only low value budget phones. There are a lot of well rated high value budget phones out there. It just seems they are not willing to carry them. What good is a quality carrier if the only phones (outside of their most expensive ones) are low rated phones that constantly give you problems? AND once you are a Straight Talk customer it's hard to go anywhere else without losing your number according to Best Buy. Straight Talk is becoming a crappy company.

The past 4 months I have spent hours upon hours of my lunch breaks on the phone with Straight Talk. They continuously keep turning my data off. This month it has now been twice. Last month along with my data being turned off one of their "TECHNICAL SUPPORT" guys told me to change my APN numbers (to one I wasn't suppose to be using) and caused me to not be able to send or receive Pic messages. The reps are also clueless and do not understand or speak English well. When asked if there was anything that they could do to compensate me for the time I'm wasting to continuously have to call them to fix an issue that has nothing to do with me, they told me NO, there was no problem they fixed it. Needless to say as soon as I find another carrier I will be changing. Good customer service is worth an extra $20 a month.

I have been with Straight Talk for a number of years now and they use to have good valuable phones with a fairly reasonable plan but now these manufactured phones are no good!!!??? I purchased the Zte Majesty phone last year and about 8 months later my home key stopped working so I had to send the phone back before I could even receive a replacement phone. After waiting for about 3 weeks they sent me a Zte Max Duo phone instead of the Zte Majesty. Since the phone was similar to the one I had previously I didn't call and complain about it. I kept it thinking it was a nice good phone. Well apparently ain't none of their phones any good because 5 months after having the phone the screen went totally black for no reason at all. It completely stopped working. I didn't drop it, get water in it, or damage it. None whatsoever.

Initially, the Straight Talk plan looked pretty good. It did for about 6 months until my phone quit working. I had purchased the warranty and got a new and different phone in about a week of no phone which did not make me happy. I started with a LG. They sent me a outdated Samsung which again lasted about 6 months and again failed for no reason. I didn't drop it, or get it wet, it just quit. Then again after about 6 months that quit for no apparent reason. Again they sent me a Samsung Galaxy S3 after three weeks and two phones, the first one didn't work at all. I complained about not having a phone for three weeks and I want credit on my bill which they said they would do, but lo and behold the bill came on time with no credit.

My SIM card was out of date. Straight Talk said they will send me a new SIM card. It took 12 days for me to get the new SIM card. Straight Talk told me I would receive the SIM card in 2 business days. First they sent the SIM cards to the wrong address, then the second SIM card was to be delivered in 2 business days. I called because I did not receive the SIM cards. Finally 9 days later they told me the SIM card haven't left the warehouse. So I had to wait 3 more days. 12 days in I finally received the new SIM card. Did I mention that the new SIM card was the 3rd card.

I had to replace my debit card recently and the numbers changed. Consequently my auto refill did not work and my phone was turned off without any notification. Per the representative at Straight Talk I was set up to receive a text message if there was a problem with my account. The agent advised that for some unknown reason that I was not sent a message. She also informed me that some discount that I had received in the past was no longer available to me because my service had been cut off. I talked to their escalation department and a supervisor who refused to make an exception based on the fact that I received no notification that there was a problem with my account. What I take away from this is that they do not value their customers and simply gave me a robotic "sorry but we cannot." I did as refill for a month and will be obtaining service elsewhere next month.

I switch over for straight talk thinking this company so great. Here it is OK. I switched stay with them for 5 months so I decided to switch my whole family. Boom. Disappointed they gave us the runarounds between getting our phone connected on Sim card. We were traveling out of town. Stayed on the phone with these fools for 5 hrs. Yes that's right and nobody fix our problem after I waited for new Sim card phone and to solve the problem for 5 hrs I was disappointed and unhappy. So I switched to Boost Mobile and I loved it and never going nowhere. So I recommend no one waste your time with these unhelpful company. Straight talk sucks so are the workers. If I could rate them a 0 I would.

I bought Straight Talk 'hot spot' and could never get refund despite countless calls to Straight Talk. They speak English but don't understand English!! 12, 13, 15 calls to customer service and zip. It almost appears that the parent company hires their outsourced customer service employees to act stupid in an attempt to wear out and frustrate the customer (sucker) into giving up. Jerry Seinfeld said it once in his old TV show (paraphrase); "you know how to take the money, you just don't know how to return the money." If, after reading this review, you think that I am exaggerating or that I may be a rare exception; by all means, buy from Straight Talk.

I have had Straight Talk for years now, and have more and more (mostly minor) issues the longer I have service with them. My first major issue was the soft data-cap. They advertise a 5gb fast data, but they started to drastically slow my data when it hit between 2gb to 3gb. They refused to even answer any email I sent to customer service and have ignored all communication. I have attempted to send over this. My most recent issue is phone activation... My new phone did not completely activate, and customer service keeps telling me to wait. Online it does not show my new phone on the account and any attempts to plug it in are met with "The phone number you entered does not belong to Straight Talk. Please check the number and try again." After googling this issue I can see I am in for quite a wait to resolve this issue, and will most likely switch to a phone company that actually cares about its customers.

I purchased a Straight Talk phone and service plan because I needed to get reception to where I moved to. The plan I was under at the time did not get any reception. I tried to activate the phone and transfer over my number and I ran into issues. I contacted tech support and they said that it would be resolved in two days. During that time the phone was activated and deactivated several times.

My first problem is that I went back to Straight Talk after leaving when they advertise unlimited data while giving you limited data. Lie much Straight Talk Wireless. We got Straight Talk on our phones 2 months ago to save money. He has an iPhone 3 and I have a 4. Mine has been fine but his has not. We just found out because we don't leave home that often for very long. We just went out of town for a few days and realized he did not have wifi when away from home and he didn't receive any messages while away. He called for them to fix it but couldn't because where we were at had no service. So we called when we arrived home to fix it. We asked for reimbursement for just one month and Mary employee # ** repeatedly refused. She very politely denied my requests saying that we did not report the problem therefore they were not going to compensate us.

5 days later still no tracking on the phone I ordered. Contacted them and was told it was in the terms and conditions to ship within 72 hours. Explained that 5 days was outside 72 hours and he argued that it was within??? WTH company so bad they do not know how many hours in a day. Avoid company like the plague.

As a new Straight Talk customer, it looked like a great idea: good phone coverage, cheaper than the average phone plans, and I thought it was going to be what I was looking for. Two times I ordered SIM cards and one $45 plan. I got the SIM cards both times, and both times I did NOT receive the airtime card. A total of $90 lost. Calling Straight Talk to get a human to help a person out is near impossible!! Then when you do, they don't believe you, like I need to waste more time for the hell of it. The idea is great. Their customer service is the worst I ever saw, or in this case, didn't see.

For the last few months I have been dealing with a issue with Straight Talk concerning a replacement phone. Brand: LG Stylo 2. Model : lgl82vl. I purchased this phone and joined Straight Talk. At that time I had the phone for about 4 weeks. The phone all of a sudden stopped working. It would function in every way except the screen stays black. I called Straight Talk and it was determined that the phone had a hardware issue and that they would send me a air mail package, for me to return the old phone and my phone would be replaced. I received the air mail package, returned my phone and waited. AT that time I needed a phone so I went to Walmart and purchase a cheap phone (20$) to use while waiting on my phone to arrive. After waiting a week and a half I called Straight Talk and then was told that my phone had not been shipped and would be shipped immediately.

Somehow my number was deleted from their database so when I tried to give them a replacement card for the one on file to stay in the program, I was being told my number was not on file even though I was talking on IT! The representative told me not to worry that I would still receive the benefits just like I would--BIG FAT LIE! I have been lied to more by this company than I care to mention. It is sad that they could be a really good company but refuse to keep their word.

This is a absolute outrage! Stay away from these idiots! I just lost $50 and can't get it back. I purchased a Straight Talk package from a local Walmart. After spending a hour on the phone, I finally got service. But when I discovered I had some internet issues, I called the Tech support. This is where things went to hell in a hand basket! My phone is a AT&T phone. So naturally I used the AT&T Sim Card. The Technician told me to use the T-Mobile Sim card because they had better coverage where I am. So against my better judgement, I put the T-Mobile Sim card in. The Tech then told me he was gonna transfer my number over to the T-Mobile Sim and that it should come on in a little bit. So he hangs up.

We just switched over to their service. Not even 24 hours has passed and they got us so screwed up it's a nightmare. First off we were told to cancel our service with Sprint immediately. We did. They told us our service would be activated in 2-5 hours. It seems now it will be 2-3 business days. WTF. They took our money had us believe they would provide a service. I mean is this not a crime? It is in my book. Talk to someone in who knows what 3rd world country and get the runaround. Should this provider not be held accountable for their actions like any other? Yes they should. Please reconsider using this poor, poor provider before you become their next victim. The consumer affairs part of our government should really look into shutting people like this down.

I have had straight talk for probably 7 or 8 years and in begging was good. Now it's terrible. The service as years go by is just continuously getting worse everyday. You can't understand (anyone) when you call for help cause apparently there's no americans that work for straight talk only indians. The hindus. From the experience I've had over the years I suggest to anyone thinking about going to straight talk don't do it. It's a very bad idea. Boost mobile is such a better plan and they offer better cheaper phones. Oh yea and they are all americans so not hard to understand them when you need help about your phone.

Oh boy, what a mess. Let's warn anyone thinking about using this company, yes? And start from the very beginning. I purchased a phone from a third-party seller, for Verizon, and unlocked for Straight Talk, and used their BYOP service to set it up (and attempt to port my number from my old service provider, another no-contract company). I was told it would take up to 24 hours, but potentially a few days, to successfully port. Of course, while they say that, you don't reasonably expect it to take that long, right? After several hours of waiting and restarting my phone, I contacted customer service again. They said everything was moving along fine, and to wait a couple more hours. A few hours later, I tried again, same response (this time, she threw in the ringer of "Only a few more minutes and it'll be working.")

Well I've been a Straight Talk user for years but I'm no longer with them. About 6 months ago I switch my phone from an HTC phone to a Samsung phone. Well in the last 3 months I've been having trouble with my Samsung phone. It keeps over heating and freezes up. I wanted to change my cellphone back to my HTC phone. Well all I got is I needed to buy a new sim card. I'm OK with that but it was going to cost me like 65 dollars and I had to contact the Straight Talk main office. I only paid 100 dollars for the phone. For that much money I could buy a new phone. It's ridiculous. I took my phone to T-Mobile and it only costed me like $25 for new sim card and I still pay around $50 per month.

Bought an LG phone plus extended warranty ($245.00) from Walmart 3 months ago. Speaker went out so called Straight Talk to get phone replaced. They sent me a FedEx box to return broken phone in. Returned broken phone (still without working phone this whole time). 4 days later FedEx delivers me a Samsung Centura phone ($14.00 phone from Straight Talk) to replace my $245.00 LG. Called Straight Talk Corporate office and they stated they had not received my old phone and it was up to me to track where my old phone was. WHAT? Called FedEx and they stated that Straight Talk had the tracking # and it was up to them to track the phone since they sent me the box with the FedEx shipping label.

I bought a new phone and wanted to do a simple change. Called and the gentleman said, "No problem. It would be 1 to 2 hrs at the most but please turn the new phone on and off again." It has now been 48 hrs, and several phone calls. They (straight talk) keeps passing the blame to me. Saying I asked for several new phone changes and then when I said I worked for the city and would complain, I got, "would you please give us 24 more hrs." I said, "What you need to do since I am losing business is offer me a free month and get my phone working." Still blaming me. And guess what? My phone don't work.

I have been with Straight Talk for a few years now and it seems like every year I have had to replace their phones!! It seems like after a year of usage their phones "glitch out!" Today was the final straw! Last year around this time (August/September) I purchased their LG Sunrise (Android) phone to replace their Motorola because it messed up and just a few days ago it started freezing up on me. I use their "chat" service yesterday and the representative told me that my SIM card "expired." Well, that was news to me because I didn't know that SIM cards had an expiration date! To my surprise my SIM card arrived today (9-20-16) free of charge. I put it in and the darn phone was still freezing up and so I jumped back on "Chat" and the representative had me to try a few "trial/error" techniques which didn't work.

I had only had this phone for about 6 months and then one evening it went to blue screen then screen gave date service good until... then white screen with red LG then back to blue screen, service date, white LG over & over again & again... Customer Support had me remove battery, look for a red or white dot, which wasn't there and mind you they had me do this over & over again...with no change in the phone then they tell me that they will need to send me another phone which will take 5-10 days. Who out there can be without their phone for 5-10 days?! Now 7 calls later finally a girl (Mary) takes my mailing address and by the way NOT 5-10 days BUT 15+ days it should arrive! Then I'm told that when phone arrives call them back to set it up. She won't tell me now, I must wait!

I personally used to love Staight Talk. A $45 5GB plan USED to last me all month! Heck, even the 3GB plan USED to last me before they upgraded. NOW, since they have come out with this 10GB $55 plan my 5GB doesn't even go through two weeks!!! I haven't done anything different and I even turn my data OFF when not in use! So, is Straight Talk a thief? YES! They're trying to get consumers to buy the 10GB plan by STEALING the data off the regular 5GB!!!

I was told that my phone with a Sim card would change over fine. That was a lie... I had patchy service at best! I finally changed over and they continued to pull money from my account. I called them to have them put it back and they would not replace the money they stole from me. I had to contact my bank and tell them about the fraudulent charges... (they won't replace the money). This company is so far from honest... Avoid them.

I have been an autopsy customer since May 2012. I had a phone hardware failure last November 2015. I am not working and do not use my phone often. I called about closing my account, transferring my number and hardware to a different company to save approximately $30 a month. I contracted with a different company. We made calls to Straight Talk customer service during the process. The Sim card would not work. After being on hold for 30 minutes, they said my phone was locked for 65 more days. After complaining to customer service, supervisors in conflict resolution and unlocking dept, they refuse to unlock my phone and my hardware is useless even after 65 days if I do not continue active service. They did not tell me my phone had a lock on it until after I had already contracted with another carrier. My hardware will no longer work even after 65 days unless I keep my account active for the 65 days.

Warning! Don't use Straight Talk's phone app to purchase airtime for your phone! Me and my son both use Straight Talk. I added airtime for my phone, it went through just fine. Then I tried to add airtime to my son's phone. It said the payment was rejected. I tried again, and it said again that the payment was rejected. I went online from my laptop to check my bank account. I had three charges of $49.10 on there. So one was mine, and the other two were for my son's phone. The payments that were supposedly rejected were not. So I did the online chat thing, the guy said I would have to call them, and gave me a number. I could barely understand the woman. She sounded like she has a strong Indian accent. She said her records showed that the payments were rejected. I told her they showed up on my bank account. She then wanted my credit card number, which I did not want to give out. She said I would have to call my bank.

I have been treated horribly by Straight Talk and now all I want is my money back, but that seems unlikely at this point. I have been a customer for about 5 years of theirs and only had the occasional minor hiccup. That all changes when I needed to replace a phone. On 6/15/16 I ordered a phone directly from their website. The phone stopped working so I was told to send it to Apple for a repair, which I did. I got a replacement phone, but the one that Apple sent back only worked on the AT&T network. I called Straight Talk. They send me a replacement SIM Card to correct the error, but that didn’t correct the problem.

I have been a loyal customer to Straight Talk for three years. Never had a problem. Until my service was gone and while trying to make a call a message would say my # was invalid. When I called Straight Talk they asked me if I authorized this phone to be transferred to another device with a new number. No I did not. They fixed it and gave me my service back. Well, my service now has been stolen 3 times in 1 week. How does this happen? I do not understand. The second time they did not want to turn my service back on but I still had 2 weeks of service left so of course I want my money back which they will not do. So I complained and they did turn my service back on and I updated my "security questions". I don't have the answers written down anywhere. The only way anyone would get that info from me was if they were psychic but Straight Talk insists someone has access to my information, I insist someone has access to their information.

I've called Straight Talk several times and got no results to my cell phone that I transferred to the same kind of straight talk phone. Was supposed to have unlimited text time, which I had none. Also only had 250 some minutes left. I was suppose to have 1500. There's no way I went thru that many minutes. What really made me very upset was keeping me on hold and not resolving anything and I end up hanging up coz Im waiting too long using up valuable min from another phone. They had no intention of reimbursing me. I'm going back to a land line. I'm tired of all the horrible cell phone companies! Please stop this company for ripping people off! Thank you.

First off, NEVER USE THIS COMPANY IF YOU HAVE A CHOICE. They do not deliver on what is promised, they blatantly lie to their customers, and have horrible customer service representatives. Now that said: I needed to reactivate my service with them. They were to send me a new sim card. I was quoted 3 business days - it never arrived. This went on for two weeks of me calling and them telling me a new day. Never once would they actually give me the FedEx tracking number so I could monitor it myself. This was suspicious in and of itself. I had to call back four times (one for each different delivery date). During this time a "supervisor" advised me due to the inconvenience they would add air time to my phone for every day I was without my sim card when I activated my phone.

Was looking to transfer my Sprint account so I purchased one phone from them, so glad it was only one. First it was 55.00 straight fee. Then one the first billing it jumped to 60.30 and they double billed me. To no surprise the phone crashed because they claim I was using an obsolete phone. Mind you they just sold it to me. This company is worse than Comcast. I am still trying to get my money back. STAY AWAY FROM THIS COMPANY.

I bought a phone from Straight Talk Wireless. I have had to send the phone back 3 times and they keep sending me refurbished phones. Even though I paid full price over 200.00 for this phone. The phones keeps blacking out and will not let me swipe answer a call. It has taken over a month every time I get them to send me the new refurbished phones. I have been nothing but lied to over and over by this company and their employees saying the phone will be here by Friday then Friday or Wednesday arrives still no phone. So I call them back and they have no clue. After all this I asked if I could upgrade pay for a different phone or just get a refund and have been told no every time... Someone needs to look into this company further, they are CROOKS!!! I got the newest phone 1 week ago and it's broke and they can't help because I've sent phone backs that did not work!!!

This company has the worst customer service, no one has the same story, no matter who you speak with. My son's phone was not 30 days old. It tore up. I called on Sat and told them the screen was black with green lines going through it. I did all the things the IT tech stated to do, it still would not work. I asked could his replacement phone be rushed. He has to ride the city bus to school, and I did not want him without a phone for 14-20 days, and I found this unacceptable. So at first the lady seemed confused and kept stating did I want a refund, I told her no I needed a replacement. He had to have a phone. Finally getting nowhere with her I get to a supervisor after 3 call backs on my behalf to get someone who understood what I was saying. She tells me send the phone back Monday and give them the tracking number and they will go ahead and send his phone.

Absolutely the worst customer service in the world. Bought a new phone and they sent me the wrong size sim card. When asked to replace I had to wait another three days on these ** to send a new card! What ** BS. I even offered to pay overnight!

I use my phone one a month. Went to use it and it won't work. Spent 3 hours on phone calls trying to figure out what is wrong. Problem #1 - They deactivated my number. Problem #2 - They gave my phone number to someone else. Problem #3 - This is their problem... I'm going to a real carrier... I canceled and got no refund! The $12 a month I saved was not worth it.

I've had Straight Talk for more than a year now & I am very unhappy with them. I've seen all the other post about poor customer service & it is truly horrendous. I called a few times in the beginning but cannot bear doing it again. My problem now is that my data seems to disappear faster each month. This month 5 gigs only got me 2 tv shows downloaded & a few hours of radio, in 4 days all my data was gone. I used to have 6 gigs with Verizon & never reached this limit, while downloading tons of things. I do believe our data is being rounded up & not in our favor. Isn't this theft? Truly unhappy with ST & plan on leaving & spreading the word about how crappy they are... But would like to see if we could somehow start a class action against ST & have someone look deeper into their business practices. There is something to be found because we all know Straight Talk is a shady company. Spread the word folks!!!

After a couple of calls of disputing with a woman over the phone about needing a replacement phone because a part broke only a month of having it. I received a prepaid package in the mail and returned it on 7/05/2016. A month rolls around and I still don't have the phone so I call again. I was finally excited I received my phone on 8/12/16 when only to find they sent a phone that was 100.00 cheaper (WRONG PHONE). When I called they kept telling me to open the box and just activate it. (Yea... I do not think so!!!) I spent over an hour on the phone being told please hold... Please hold... (I recorded the phone calls) I was told they would give me a month's free service if I would just activate the phone. ABSOLUTELY NOT!! I told this woman this was stealing. And piss poor customer service. She finally said she was sorry and I would get sent the correct phone.

I am enrolled in Straight Talk's (ST) Easy Exchange Program which is a program that gives you $400 credit to buy a new phone if your phone breaks. I paid $50 +tax to enroll in the program. I contacted ST to file a claim before Aug 4 and on Aug 4 I received an email saying a shipping label would be sent to me so I could send the broken phone to them, and then they would give me the $400 credit. Today is Aug 25 and I still have not received anything. I have contacted ST several times (4-5 times on the phone and once on chat) and every time I am told the matter has been escalated and given a ticket number but nothing concrete happens. The dates I spoke to them are Aug 11, 16, 20 and 25 (I might have missed one day).

My credit card was somehow skimmed and used to buy almost $1,000 worth of minutes from StraightTalk. The company happily took all the payments without my authorization. When I called in to let them know a thief is using their service, and they accepted payment without authorization, they responded with all of the following responses without ever trying to help, or look in their system to validate what I was saying and hung up on me multiple times.

We had our new phone with Straight Talk for 5 weeks when it froze up and would no longer work. We called the company and were sent an envelope to return it to them. They said it would take 2-3 weeks to process and receive a replacement... Fast forward 2 months and countless phone calls later we are no closer to getting a replacement than we were 2 months ago. Each phone call lasts an average of 1 hour with the last one being 1 hour and 50 minutes long... 8-9 hours I have spent on the phone with them for the last 2 months. Each call is transferred to at least 3-4 representatives. Each rep tells a different story or lie. It sounds like they are reading a script. Most are also very poor speaking english.

I have had a Straight Talk phone for 5 years and no problems until recently. My phone was dropped and I had purchased the insurance so I received a new phone after paying 39 dollars in addition to the cost of the insurance. The phone they sent to me was still under someone else's number and it took hours of talking to people I couldn't understand, note taking, complete lack of understanding of how to help and transferring to someone else and new sim cards coming in the mail and no resolution. Every time I call they transfer to someone else, and they have no record of what transpired previously.

Changed cellphone carriers one day after they received my payment, which was set up for auto-pay. When I called them I was informed they do not do refunds. So I paid them $49.41 for one day of service. Be sure to read their terms or you will be in the same boat I am. Would not recommend them to anyone ever.

I just purchased a Straight Talk starter kit after leaving Straight Talk years ago. I called the customer service number for help with transferring my phone number. The first agent I spoke with did not listen to what I asked and deactivated my phone number rather than transfer. Now I have no service. I called again and spoke to the rudest and most hateful Customer service rep I have ever spoken to in my life and she not only didn't help me - but had the nerve to get an attitude with me for daring to ask her to please listen to what I am asking. The whole conversation went downhill from there. I'm contesting the charge for this plan on my credit card and returning to AT&T. Worst service ever people! Stay away!

My phone broke and I started the "easy" exchange process in early May. I paid a $50 deductible on May 5th and was told I would receive a package to send back my broken phone within a few days. After 4 to five weeks calling multiple times I finally received the return package. I sent the phone back and waited for my new replacement phone. They said it would be 7-10 days. It is now August 22nd and I still don't have my replacement phone. I have called often and keep getting told "We're sorry you will have it in 5-7 days." They gave me lots of different lies. “Oh we sent that” so I asked for a tracking number each to called and they were never able to provide. Then they said the address was invalid. It worked fine for my original purchase and works for all other places I purchase things from.

My husband and I couldn't afford Verizon's high payment plans after he lost his job so we decided to try Straight Talk. Worst. Decision. Ever. It took days to set up our bring your own phones with the ST customer service who knows little or nothing about how phones actually work. My husband fixed cellphones for a living. He would tell them the APN wasn't working and they wouldn't even know what he was talking about. After we finally got set up, he made sure the autodraft was on so we wouldn't have to worry about missing payments every month for both our phones. ST 2 times charged us 3 payments of $47. They stole $94 and never returned our calls or gave the money back!!! And they said it was unlimited everything but they cut off our data at 4G! Straight Talk needs to be sued again so all of us can get our money back! We are furious. DO NOT USE STRAIGHT TALK.

I just purchased a new iPhone 5s for use with the Straight Talk Plan and the 45 unlimited talk and text plan to go with it from Walmart for my granddaughter. I live in Texas and she lives in Indiana so I expedited shipment to her so she would have her phone for school. Now after paying $232.30 for the new phone, accessories and the plan, sim card etc, Straight Talk will not activate her new Straight Talk compatible iPhone because they say Walmart didn't list the serial number on the receipt even though they were provided with the receipt to verify the purchase. We have spend countless hours dealing with this with no resolution. This company is very unprofessional, plus the black eye it gives to Walmart and Apple. If we don't have resolution very quickly, I will be filing complaints with the attorney general's office and other appropriate agencies.

My husband and I have both been loyal customers to Straight Talk. Service was decent, prices were cheap. Only issues were phones did not last long. My husband purchased a new phone for about 300$ at Walmart. It quit working a month later. It was still under warranty, they said to expect prepaid shipping box within 3-5 days via FedEx. A month later it came after numerous calls to customer service. We shipped the phone back and got verification they received it. NOW they have been giving us a runaround about when to expect replacement phone. I'm starting to think we will never get it. He is out 300$ and they won't do anything anymore! RUN AWAY from this company.

I had Straight Talk Wireless for several years so I am qualified to give the following review. They have the absolute WORST customer service in the business, and the call center is OBVIOUSLY is based outside the US. The customer service agents cannot understand English, so simple concepts are made complex. Five minute phone calls turn into one hour nightmares resulting in numerous transfers. I have been transferred to as many as five agents on one call. The last person "helping" me said she needed to read some information and she did so for 22 minutes. When she came back the last time, she informed me that someone else would be able to assist me. What was she doing for all that time?!? This happens every time I call customer service. I brace myself and try not to call. It may cost more to go with another company, but I am moving all 9 of my lines immediately! RUN, RUN, RUN fro Straight Talk unless you enjoy pain!!!

Warning!!! Do not purchase Straight Talk service... This provider uses overseas reps that you can't understand with intention to frustrate you into giving up. I have spent a month trying to get them to send me a replacement after sending them my phone. This is a rip-off!!! Please for your own goods do not purchase a Straight Talk phone. They will lie, forget to update status, and give you false promised of delivery. In total so far I have spent two months without a phone and still waiting... Their actions should be criminal! I had to give them one star to post this otherwise they would get a negative number rating from me.

I purchased a phone from Walmart their Straight Talk ones. My husband and 3 children also had them. I had a defect with mine not but 5 months of owning it and was told no problem taking care of it. For the last 6 weeks without a phone, frustrated and angry for being lied to by spanish speaking people who barely will help you and, laugh at you when you are upset and being lied to and put you on hold for 23 minutes at a time I was laughed at 2x, was told on several occasions I was speaking with a supervisor (knowing it was the customer service personnel I was just speaking with). After last week I was told 2x I was getting my phone in 2 business days. So I should have received my phone by Friday.

Monthly I get an email stating my data has reached the limits weeks before the refill date. I have my phone set to monitor my data and alert me at 4 gb however Straight Talk slows my data stating it's 5 gb. I've called several times about this issue and constantly told it's policy. Their system says data is reached nothing I can do. I've captured a photo my phones data vs their count. They are scamming customers throughout.

I purchased a Straight Talk wifi mobile hotspot from Walmart. I was unable to activate it and received no help from Straight Talk. The message I received was that the SIM NUMBER CAN NO LONGER BE USED. This was a new device with a supposed new sim card inside the device and in original packaging. Obviously something is corrupt with Straight Talk and their products. I was out the charge for the service plan--fortunately I only got the $15 plan. Do NOT try this product unless you can return the device. You WILL BE OUT whatever amount you spend on the service plan--so start off with only the $15 card.

Several times I can't make calls because the app doesn't work and tried the long distance operator and say the phone number is not cover for the international calls service. The agents check and confirm that is cover and told me the issue must be resolve in 24 hours and they gave me a pin for my case, however this did not happened. I call again and told me that my case still open for another 24 hours. I don't think this is fair. I ask for a refund the long distance charge and the agent told me that He reimbursement the all amount and cancel my service. I am customer for more than two years and this is the customer service that I receive.

I switched to Straight Talk 9 months ago because my friend used them. My phone has never worked correctly and I have called every month trying to get it repaired or replaced. I have spent many hours on the phone with customer service to no avail. I was finally after 8 months told they would replace the phone. I sent my phone in and was told I would receive a new phone in 3-5 business days. That was a week ago. I called today and after spending another hour on hold was told it would be shipped out tomorrow and I would receive it in 3-5 business days from then. I have already paid my bill for the month and when I asked what they would do about the two weeks that I had no phone she told me I would have to call back after I receive the new phone to see if anything can be done.

I signed up for the free phone and paid for the $45 plan for myself and my husband. The audio on mine didn't work, and I could view web pages but not download anything - not even send or receive picture messages. I spent a cumulative 4 hours on the phone with customer service, waited 3 days for a replacement phone, which also would not work for data. They recommended I purchase another memory card (when two of their brand new ones didn't work already...). I said I was done dealing with a company that sells garbage, as my phone had so many problems, and my husband's phone A WEEK LATER still had not started working after activation. So basically I had paid $90 for unlimited everything on two lines, and what I got was a week of texting on one line.

For some time now, I have been interested in switching to Straight Talk. I am someone who uses a lot of data and thought the 10G of data for 55$ a month was a great deal, however, the entire process of setting the service up was agonizingly painful. I decided to do the "Bring Your Own Phone" plan. My current service provider at the time was Verizon. The phone I wanted to use was the iPhone 5S. First, I had to put in a request to port my current phone number to ST (because keeping my current number was preferable). Then I had to call my current service provider (Verizon) and ask them to release my phone to ST.

Do not believe the ads for Straight Talk. They are CRIMINALS!!! They lied and stole from me. After promising to refund my money when I cancelled my account and sent back a defective phone, which they made me pay to return, they then sent me an unauthorized phone and are making me pay to return this one as well before they refund my money.

I called them for assistance 3 times. Two out of three times, they raised their voice and very rude to me. They just told me to hang up and try to turn phone on and off again. Finally, I gave up and asked for refund. I kept my cool all those time to make sure I get my refund. They made me feel like they do not want my business and therefore don't want to help.

Straight Talk's Easy Exchange warranty program is anything but easy (and a poor value). First, there's a $50 deductible (in addition to your warranty costs). Second, you must send in your damaged phone for inspection/claim approval which takes 2-4 weeks (without a phone) & lastly, if approved, you will get a refurb phone back (not new). In my case, I cancelled my claim for my damaged phone & policy, thereby saving $75. I purchased the refurb model of my damaged phone on Straight Talk's website for $69, which included free overnight shipping! No hassles, no waiting weeks, no approvals (or denial of claim) to worry about & I saved $6! Do your homework before deciding on a phone warranty. It may not offer the peace of mind you think!

In late June my hotspot was activated with 7 gigabytes of data. The data was nearly completed used in about 2 days and the service stopped with a few gigabytes of data left. Straight Talk customer service attributed the data loss to a technical glitch and told me that the service would be returned and my data reimbursed. The next morning my hotspot started back working but the data wasn't reimbursed. A subsequent call to customer service resulted in my data being set to 4mb and the internet stopped working. I was told that my hotspot was malfunctioning and to return it.