Straight Talk Wireless Reviews

This is ridiculous. $45 and for what? It takes 20 minutes to load 5 minutes of a YouTube video!! AT&T offers $30 unlimited with no lag. Everyone would be better off with them. I used to like Straight Talk but lately it's gone to hell. Respectfully said.

Phone was sent with a new number. I tried to change the number to my old number and was told I needed a new sim card which was not sent! Cannot understand that. I found the blog as the chat and calling number are unusable: I cannot understand and they are not getting it. From the blog they respond quickly but still do not understand. I am in a quandary and stuck with a phone I can hardly use when I paid for a better phone which has been deactivated.

I'm so pissed! I need to reactivate my phone, and they're telling me at 2am, it's too busy to activate? What the ** .

I've had Straight Talk unlimited plan for about 6 months. I've gotten a text the last 3 months telling me I've reached my high speed data limit so now I'm dropped to dinosaur mode. The first time happened 2 weeks into renewal. Second time it only took 4 days. This last time 2 days. What the hell does unlimited mean when Straight Talk acts like it's my fault this happened and they don't know what I'm talking about? Plus every time I've gone onto Internet I'm told to check my connection because my dinosaur mode isn't connecting. I've discontinued my auto renewal... Be warned. Straight Talk stay out of my account. I'm moving on.

For the past 2 months I received a message stating my service would be automatically renewed and a few days later received a message stating my payment was declined. There is no doubt this is a problem with Straight Talk's system. Yesterday, I was told if the auto refill did not work to call back with my reference number and my problem would be escalated. Instead, when I called to find the auto refill would not process I was transferred to a higher level. I was told by "Birk" that my service was renewed using the auto refill but instead my account has not changed so she lied to get me off the phone.

I bought the phone, have had for four months now. It is the Moto E straight talk talk phone. It works great. No problems. The past two phones I have gotten, have not lasted longer than two to three months. The Straight talk service is also very good. It runs further out in the country than Boost Mobile. But that is just my opinion. I love straight talk and unless they come up with something better and cheaper, that is where I and most of my friends and family are staying!

Purchased a Straight Talk BYOP kit January 2nd, 2015. Following directions in the kit to activate a phone, I attempted to turn my phone on. The Walmart employee verified compatibility between my phone and the ST package. My phone would not turn on. I contacted Straight Talk customer service and they said the SIM cards were not compatible but that they would send the proper SIM card free of charge. After explaining what SIM card was in my phone (full size dual SIM) along with identification numbers from my SIM card, they sent the wrong size card (Nano)... TWICE! After repeated calls and literally hours on the phone with their representatives, I finally received the proper sized SIM card. Upon trying to activate the phone with the new SIM card however, they proceeded to try and tell me that it was not one of their SIM cards!!! Finally after a few more hours on the phone my phone has been activated... just 18 days later.

I have been using Straight Talk Wireless for a while, and the service itself has been pretty good. However, anytime I've had some sort of question where I felt customer service needed to be contacted it has been the worst experience and they were NEVER able to assist. I've always had to resort to doing my own research to resolve my problem.

I had been a Straight Talk user for about a year and when my minutes were up I had decided to purchase a 6 month unlimited phone card for $277 after tax. Before I had only bought the 1 month card. After attempting to activate it though, the website said the card had already been used and after multiple attempts I gave Straight a call and explained the entire situation. After being on the phone for an hour and a half they literally said that they had other customers to take care of and I was pretty much screwed. I've never heard of a company with such horrible customer service. Ever since I have sold the Straight Talk phone and will NEVER use Straight Talk again. They don't care about anything except the money in your pocket and doesn't do anything to help. ** Straight Talk for good. I would rather pay the extra amount of money and get real phone service than the botched service I received from them.

My husband had Straight Talk service for 3 months. This month we decided not to renew. He cancelled the auto renew and guess what? THEY CHARGED IT ANYWAY. And they state they have no way to reverse/refund the charges. Well, I've already called my bank and I'm fighting it BUT I absolutely caution anyone - DO NOT do auto renew with these jerks! I'm done. Net10 here I come (had before and had no issues).

I have had a Straight Talk phone for over 2 years and I still cannot keep an accurate conversation. The phone shuts off. I have tried many options. Nothing works! I am so tired of these problems!!!!! Also the phone shuts off, not sure if it is Straight Talk or the phone, paid 150.00 for the phone! Thought it was me, bought new battery but nothing works.

My experience is the same as everyone's, BAD. I could NOT port my number out and they have terrible customer service. I get that it's a discounted service and should not expect much by the way of customer service, but this NOT being able to port out is scam - NEVER AGAIN will I use them. I paid close to $700 for the iPhone 5 at Walmart. They use proprietary software/hardware and hold you hostage. In addition, they promised 4G and I found out it had one tower that it "used" for 4G and I NEVER once saw it in 4G, it was always in 3G. Goodbye forever, lame talk.

I just switched over to Straight Talk from T-Mobile several days ago. I was able to transfer my phone number and use my phone to call, etc. almost immediately, which was impressive. What I was curious about was that my carrier name in the top left corner said HOME instead of TFW, which after looking online, I found that it is the a common thing that happens with iPhones (mine being an iPhone 5c) at first. Just to be sure I called Straight Talk and they assured me that my data will work with their towers in 24 hours from time of activation, so I waited even longer than it should have taken just to be on the safe side.

I logged into my account on straight talk.com. I was attempting to add minutes to my son's phone using his IMEI number. I completed the transaction and the next day when he tried to use his phone there was no time left in his account. I checked the time left on my phone and it had been reset to the day before indicating that the credit that I put towards his account had been added to my phone. When I contacted customer service they told me that they could not credit his phone with the money that I put towards his account because it had already been credited to my account. This would not have been a big deal except for the fact that I had just renewed my phone time three days before. I had to contact my bank and dispute the charges for the transaction so that I didn't get ripped off. For anyone facing the same dilemma I suggest doing the same thing. The bank has a lot more financial muscle than you do in most cases and will be able to dispute the charges with straight talk more effectively. I will be going back to AT&T starting next month.

I purchased a Iphone 6 (international calling). So far it has taken 20 phone calls to get my service working and approximately 6 calls they hung up on me. My husband can't believe what we have gone through just to get this service. Rude customer service reps. Fake names....(i.e. Lady and/or Man as their name). They sent the wrong sim card at $16.00. Had to cut the micro card to fit phone. I have been advised if this did not work to call customer service and they would send me the micro card. Called and they would not send out the micro card. Still can't send out international texts but can receive them. I am going to check out Virgin Mobile because of the lack of concern for customer service. Class action lawsuit may be needed against this company. Thank you.

My daughter bought a new phone to upgrade from her old phone. We transferred her number and had no issue. A week later we decided that my son could have her old phone and wanted to get it activated with a new number. When we completed this transaction we could not get the old phone to activate or acquire a new number. The online account showed that the transaction was complete and that the old phone needed to be activated.

My family switched over from Verizon Wireless to Straight talk for Christmas. We had 5 people on a basic phone plan with Verizon and it had been costing us close to 200 per month for the 5 of us with basic phone, with my husband's work discount. My daughter gave us a straight talk iphone 5 and so we thought we would give straight talk a try. This meant switching everyone to straight talk. 3 of us got smartphones. My son and I got the only basic phones that straight talk was offering that were not flip phones. Neither of us wanted to pay the extra for smart phone service and neither of us like flip phones. We were grateful that Straight Talk only charges 30 for basic service. We both have the Samsung r375c. The phone is miserable. The buttons are too small. It is very difficult to navigate. Yet the only other phones offered for Verizon towers are flip phones??? So I ordered an old straight talk basic phone off of ebay which brings me to another problem!!! Used phones are often sealed to previous accounts and will not activate. See my next post! Also my son's phone does not appear to be working where he lives even though it is supposed to according to straight talk.

I purchased a Samsung Galaxy S3 phone. After 6 months, it stopped charging. I read reviews and noticed this was a common problem with the Galaxy S3 phone, so I purchased another charger and it worked. But it was always slow to charge, as well as the issues. So I switched to the iPhone 6. I attempted to use the trade-in that Straight Talk offers and they only offered me 0.25 cents for my phone, which was only 6 months old. I called to see if I could get it unlocked so that I can possibly get more money for it elsewhere, as it is in excellent physical condition. The guy on the phone told me I had to have service for 1 year to get it unlocked. I informed him that that phone was not charging properly and I changed to the iPhone 6, but remained with Straight Talk. He said I still had to have the 1 year service with the phone before they would unlock it. I attempted to explain to him that the phone wasn't working properly, and I got the iPhone 6, and he hung up the phone.

Have been with Straight Talk a few years now. Bought a new replacement phone, SIM card, and a $45 30-day service card. Called multiple times to get the service switched over. It took 2 days to straighten this out and get the phone turned on THEN after the phone was on, 1 day they shut off the service... NICE.... And when I called, they informed me that I had already used the 30-day 45-dollar card. (Yes I did, to activate this phone 2 days ago!) After getting that straightened out, and getting my phone turned back on, I re-enrolled in EZPay again because apparently, when you switch phones, they charge you to re-enroll. WHAT????

Refilled my Service around Dec 19th. The "Unlimited plan." Since then I have gotten the Straight Talk Msg: "Your allotted high speed data limit has been reached. Your data speed will be reduced for the remainder of your plan's 30 day cycle.Thank You." A total of 3 times. First time on Dec 24 (750 MB ish) and they tried to say I went through all my data for the month (In under a week). Then I got the message on Jan 6 (1.2 GB ish) Both times I had to call and spend hours on the phone with several reps for them to reset it and get it to work again (The rep I talked to said it was a KNOWN issue and fixed it case #**).

So I got my new Samsung galaxy s4 September 2014. My phone broke and wouldn't charge November 21 of 2014 so I called they said they would send a box. I had to call every week till December 13 of 2014 of finally receiving a box. Sent my phone off same day. They received it on the 17th three days later so I called on 19th and asked if my phone was sent off. She said no they didn't yet and would that up coming Monday. So a week later still didn't have my phone, a week turned into a month and now almost two months. I spoke to managers and more nobody and done nothing. So here I am still waiting and got told yesterday they're sending it this week but if I don't receive it. I'm suing and getting back my $700 and filing a complaint for their lies and waste of time I'm going to also go to somewhere else and get a phone and they can have my service and have a better business.

I Fed-Ex my phone to Straight talk for repair. They received it and sent me a Samsung Centura in its place, approximately $38. I called several times and they hung up on me 5 or more times. I gave them the serial numbers for the Samsung Galaxy Slll and they won't send me my new or repaired phone. HELP!!!

My droid fell and the screen broke and I went to Walmart to see if customer service could print out a receipt for me to send my phone in to have replaced. I gave the lady a number to me to pick it up. They never called to at least let me know they couldn't find it. So I called the 800 number. They gave me the runaround and had me try all kinds of things that weren't even related to what's going on on my phone. I can't see nothing on my broken screen. My setting don't work and when using the volume the phone shuts off. So why did I pay for a warranty when they try to fix it over the phone and not be told to save receipt for the warranty? Or are they trying to give me the runaround tell the warranty date runs out so I get new one? I so need help!!!!

I purchased a new Android phone that had issues and called to verify the return process. It was explained that I needed to return my phone before receiving a replacement...no real problem; I understood their reasoning. My next concern was how long would it take to get a replacement and that was explained that I would receive a package to return the phone and upon receipt of the phone, I would be overnighted a replacement. They signed for my phone on the 9th of January (Friday). Reasonably I expect a phone no later than 13 January (Tuesday) allowing for the weekend and a day.

My mom recently switched to Straight Talk. She made a one-time payment--she told me she would reup as needed. Then, her service ran out. She asked me to reup for her the day that it ran out. Note: Straight Talk didn't even send her a reminder that her service was running out. I called Straight Talk since reuping online didn't work, I kept getting error codes with no explanation. When I called, I was transferred several times by reps who barely spoke English, sometimes I could barely understand what they were trying to say. All they told me was that this was not considered a Straight Talk phone number. They couldn't explain what the problem was, until transferring me to a third rep. He said that they gave away my mom's phone number to someone else and they couldn't retrieve it.

Long story short: my nice phone broke. Transferred my number to a burner phone in order to send mine off to get fixed. Burner phone 1 didn't work well. Ordered a new one from S.T. Received phone, spent 3 HOURS on the phone (getting hung up on, transferred to "supervisors", etc.) doing the SAME procedures over and over to try and activate my phone, all to no avail. Was promised by the last tech rep, a girl, that she had placed in my account a "note" (which is a JOKE, as NO s.t. rep can locate ANY info WHATsoever, and NO notes even EXIST in their "system") that when I called in to activate the new phone they would send that another 30 days would be added to my account per that "note."

I ordered a sim with the $45 plan on January 2nd and the order didn't go out until the 3rd which is understandable because I ordered after two that day and due to the holidays and large shipments they pushed it back. FedEx is what it's coming through and I've yet to get my package. I have contacted FedEx 6 times and straight talk I can't seem to get in touch with. I feel like I should be reimbursed with all my money and still get my package. I've been without a phone for days and my package is now two days late. Am I calling the wrong number? This is unfair to me!

Let's see...it's been nine days and three sim cards since I first attempted porting my number from AT&T to ST for my iphone 5. After being lied to countless times, hung up on, put on hold, told my address is not valid, (after receiving a sim card at that very address the day before!), and being told that the new sim card I was sent was keyed to a different ticket number, I'm heading over to Verizon. I do not believe I will ever get this phone number to work and I have a feeling I'm not going to be able to port it out to Verizon very easily either. I hope someone launches a class action lawsuit against Walmart and Straight Talk. What a rip-off.

My phone stopped being able to send or receive any calls or texts. When I called straight talk they told me to take out the battery and when that didn't work they put me on hold and after about a minute they hung up on me. By far the worst customer service I have ever dealt with. Needless to say I'm done with straight talk and will be switching to someone else after this experience.

My boyfriend had talked me into switching our lines over to Straight Talk. I was the one of the BYOP and I had brought in a iPhone 5. I called straight talk on a Sunday and the man had informed me that I would be receiving my sim card so I can use it on Straight Talk. I waited two weeks and then I have yet to receive the card. I call Straight Talk, the woman had yet to tell me she had nothing for me on file even when I provided the order number and everything. I once waited two more weeks! So this is the second months I've had it. I run off Verizon towers which I have excellent service. My service and data sucked. Would never load anything!

I had purchased a Samsung Galaxy 3 phone from Sanford, North Carolina Walmart less than 8 months ago and used Verizon towers. I was happy the first 7 months and all of a sudden nobody could hear me when talking - I called the toll free phone number - I pushed number 1 or 2 seemed like for 5 min before a rep from the Philippines took my call - said I would need to send phone back and she would send an email with an address to ship it back for a free replacement. I NEVER GOT AN EMAIL. Then 4 days later I received a call from FEDEX saying they had a package for me but no physical address.

I purchased a straight talk telephone. It was a LG phone. My major complaint was that the phone would only hold about 12 names and phone numbers at any given time. Error message often would pop up that space was low. I had no downloads on the phone except Facebook. Went into Walmart several times. They told me "you have plenty space, we don't understand, why you can't enter more numbers." Same result when I called straight talk. This was very frustrating.

I called on Jan 3rd to pay my phone bill that is due... with an ACTIVE account that I have the money to pay for my service. Those IDIOTS at Straight Talk text me saying my payment didn't go through... ARE THEY NUTS!!! I have money to pay for my bill. Now they deactivated my phone in which I will be calling them at 8 am to give them an earful and ask what their problem is. I need my phone for work purposes. I'm done with these jerks.

My service started to get slow after only having it for a week and a half. So my boyfriend called customer service to see why. Their response, "Nothing we can do, goodbye." So he called them back and had a few choice words for them. 10 minutes later they locked my sim card after I paid $65 for. I called them and they sent me a new sim card and of course it was the wrong size. After this experience I'm calling the better business bureau.

So I bought a straight talk iPhone from a girl in feb 2014 that already had a months service on it. So in march I had to add more time and so forth until I got to January 2015. I was broke from spending money on my kids for Christmas so my parents surprised me with an early birthday present and bought me a $45 dollar reload card. I called the automated system and reloaded my phone. Well my phone would never work and kept saying 'no Service' so I called them. After three days and countless hours on the phone they finally inform me that my money went to someone else's phone. No refund, no credit. Nothing they can do bull crap. DO NOT USE STRAIGHT TALK SERVICES. After reading the many reviews it seems this is a scam. It's happening to a lot of ppl.

I bought a Straight Talk phone back in October. I started with the Moto E which was an ok phone. I then brought my Verizon S4 over to them. They sent me a nano sims which was the wrong one, but it worked - just had to tape it in. I then called them and got right through and they sent me out the right size sims card but would not activate. So I called again. This time I was on hold for about 15 minutes, then was told that the phone was activated through them but had a problem activating through the carrier tower. I was without my phone for 7 days but they fixed the problem and even gave me back the 7 days that I was out. It’s a 50/50 gamble I guess, but I can tell you from past experiences with all the major carriers that Straight Talk is by far the best service provider but as for their customer service that part sucks.

When changing from StraightTalk to my new husband's phone service, I was told we would need the account # and PIN if we wanted to keep my old number. The Rep (for my new service) warned that StraightTalk would say they did not have these numbers but that they do and it is incredibly hard to make them give up the info. The StraightTalk Rep 1st told me they did not have either number. When I told her I needed to keep them due to the many medical facilities that had me as contact for my Mother, she gave up the account number yet still insisted there was no PIN. I asked to speak to a Supervisor and was then left on the line for 15 minutes. Yes, we timed it. I had to get a different phone number and spend my Monday calling a dozen medical companies. StraightTalk was OK to use, but if they don't want to burn bridges, give up the ** account and PIN. Stupid!

I can't believe the customer service. I have talked to over a hundred reps within two weeks. Before I even got the Sim kit. I made sure I called straight talk to confirm that my phone was compatible. The rep said, "yeah its compatible" so I purchased it, got home and called the number and then started to open the kit and saw that there was only ATT and T mobile Sims... I was upset but I patiently waited for them to send me a verizon Sim card. Well it came a week later, got it activated and the rep said wait 1 to 2 hours. I did, I actually waited five hours. I am only able to text and get on the internet. I have called and spoke to 100 reps all in two weeks to figure out what's going on.

No one seems to have any clue what is going on with my account. Every time I call, it seems that they are starting a new account or something because they do not have any info or notes from previous calls. Very hard to deal with and the several service reps I talked with seems to have a crappy attitude. Last one I talked with hung up on me, because I got irate after talking to them for several hours over 3-4 days trying to port over a phone number from Verizon. I will never do business with this crappy company ever again! Consider yourself warned!

I purchased a Straight Talk LG flip phone for $40 at Walmart December 2014 thinking I would save some money for my spouse and I and ditch T-mobile and just sign up for talk and text which is all we need. Overall there would be a $40 a month saving - it wasn't worth it! I made 2 phone calls to Straight Talk and was told the porting of my number to Straight Talk would take 24 hours. After a week I called in and was told the customer service person would get right on it. Another 2 days and I called in and the number was ported then and there!

I call to let customer service know that when I call the automatic system to refill my service, it didn't give me a option to provide my number, it told me to enter the pin number off the back of the card so I did that. It said the minutes went to a different number. I thought it was going tell me to enter my number but it never did. So I call to let customer service know what happen and all they said is there's nothing they can do. They hung up in my face, they have very bad customer service.

The worst company I have ever dealt with in the USA & worldwide! I lived in four countries and the service they call customer service is disgraceful. I would never recommend them to anyone. Keep away if you can! Me & my husband both have been using Straight Talk services for a couple of months beginning of this year. Then, we have changed for a family plan with T-Mobile. We were not satisfied with their coverage, therefore, we have decided to return to ST. We both use our phone numbers as business and private lines. My husband's phone number transition was smooth as we could not find his old Straight Talk SIM card. Thus, we have purchased a brand new one. However my transition is more than a little disaster and we are most disappointed how it was handled by their representatives over the phone. It is like talking to the wall. They talk like machine, even the supervisors, and they cannot think out of the box. It is so bad, that it makes you wonder if the person on the other end of the phone actually speaks the same language as you.

About 11-15 my Straight Talk ZTE Majesty failed. I requested a replacement and it took over 2 weeks for them to send me a mailer for the old phone - and they will not ship a new one until they receive the old one. After about another 2 weeks I received the new phone - however it did not work either. I finally got a return shipping bill yesterday by email, and sent my bad replacement phone back. They tell me I may have my new replacement phone by 1-9-15. I just discovered that they have been charging me for service for the time that my phone was inoperative, and they will not refund the charges. So far this transaction has taken almost a month and a half. Do not, under any circumstances use Straight Talk as a provider. They are just too bad to put up with.

I spent $25 dollars for this product to work on my tablet. Installed it and it did not work. Called the company and they have a automated step installation. Called them the following day because the item still did not work. I called their technical dept 4 times and was simply disconnected. No returns or refunds are allowed on this useless product.

I've had phone service with them for almost 5 years. Got a Samsung galaxy s3 about 5 months ago. All of a sudden my phone froze up. I was not able to unlock my screen, turn my phone off without taking my battery out or anything. I've called them a good 20 times talked to different people everything. They were supposed to send me a box to put my phone in and after they receive that one, they would send me a replacement. Well I was supposed to get it 3-5 days. Waited- no box. Called and said there was an error and they'd have to make a new ticket number and send me a new one. And wouldn't you know... waited - never got that one either. Called back - same thing happened again. It's happened 4 times.

After filing my annual Christmas, a report with straight talk and trouble shooting, I sent my phone in for replacement. I sent copy of sales receipt days 3 months earlier. They lost my phone for 25 days then shipped by FedEx and they to list it. Straight talk refused to send me another phone and file claim with FedEx so I waited 2 more weeks and filed the claim. Then told FedEx needs a letter from straight talk to resolve the claim with me. ST REFUSED. Then I requested refund from ST and only then did they agree to send me another phone. It's refurbished and doesn't work properly. They can't give my old number unless I wait 5 more days without a phone. I said no since you can't find my service ems date of 3/21/15. They said I have no service on the old number.

I purchased a 3-month ($130) Straight Talk refill card from Walmart as I have done for the past 2 years and reloaded the phone card on 12/27/14 on the automated system, as I have done for the past 2 years. On 12/28/14 the phone had no service so I called customer service to see what the issue was. They told me that the reload card was applied to a different number in the system and there was nothing they can do about it... Sound like a scam??? I contacted Walmart and the store manager said that there was nothing they can do - " call Straight Talk'' and I did three more times only to get the same results.

My Straight Talk phone broke and I simply bought a new one and needed the minutes transferred. FIVE and a HALF hours later they still cannot do this. Many calls and several reps hung up on me. They seemed amused by my issue.

Do not buy a Straight Talk phone. The customer service is awful! I tried to put minutes on a phone for my grandson. While working with customer service, I was never told the phone number had been given to someone else, and I was told to put the service pin number on the phone. Those minutes are now on someone else's phone now. Straight Talk told me they could not transfer the minutes back to my account. When I asked why I wasn't told about the number being transferred, the Straight Talk customer service person said "did you ask?" Unless I can get the new owner to return the minutes, then I have lost 45 dollars.

I have been a Straighttalk customer for quite some time, then I lost my phone and asked Straighttalk for a replacement SIM. They did send a SIM, which I had to activate. So I called the Customer Service department to activate and transfer the balance of about 90 USD to the new SIM. First they could not activate the card, were not able to explain why and they would not transfer the balance and refused to refund: "We don't do refunds". they wrote, after ignoring all my emails for weeks. "For resolution call customer service". Which I did four times, but customer service is entirely incompetent, takes forever and did not solve the issue. Straighttalk did not show any interest in resolving the issue, collected my money for a three month Unlimited Plan, but did not provide the service. There is no service culture in this company, no complaint resolution...

I have been with Straight Talk for about 6 months and they were billing my CC every month. Unfortunately, I had misplaced my CC so had it cancelled and got a new card. I called Straight Talk and after finally getting through to a human being on the other side, explained my situation and gave the female my new CC info. She in fact text me a number and asked to repeat what that number was for security purpose. I was informed by her that everything was taken care and I was good to go. Today, my phone service is connected and hence had to call again.

Before I switched from T-Mobile for my husband and myself, I did my research and found that the number one problem tended to be if you have a problem with your phone and have to ship it back to Straight Talk you lose your service while waiting for them to ship you another. Thus I went on their website and ordered four months Service Card bundles each with a free refurbished phone, so if we had a problem with one I could just switch to another while waiting for the first to be repaired.

Called to switch to Straight Talk and port my phone number that I've had since forever. Well the Rep said that my phone would work until my port was done. Wrong, they shut my service off. Called them, was told the port will take a few hours up to 2 business days. It's Christmas. Still no phone service, hung on 3 times. Rep told me we been on the phone long enough with this problem and her supervisors were all on escalation call. Was on hold 1 hr, still nothing. Listened to reps conversation. She never muted the phone so disrespectful. When she realized it after 25 minutes came back on the line and flat out lied. No one ever called me back. Going back to Sprint. Horrible company. Walmart should be ashamed dealing with this awful company. Submitting a letter to Walmart Corporate office for further assistance.

Do not sign up for auto pay. Went to Straight Talk website tonight to renew my service. Stated I was eligible for a discount if I signed up for auto refill with my credit card. I signed up and paid but was not given the discount. I called the customer service number and was told that offer ended 2 weeks ago even though it's still on their website with no expiration date. The customer service person said they didn't update the website yet! I told them to remove the auto pay.

As of today I have been with Straight Talk 10 months and needless to say for the whole 10 months, I have had one problem after another. It is always someone that can't speak English, hangs up on me, can't explain why my phone isn't working properly or wants to send me another SIM card and of course I NEVER received it. After four phone calls just today and being hung up on four different times and was on the phone with them each time on average of 45 minutes to an hour, I asked to speak to a supervisor. What happens after waiting on the supervisor for 25 minutes? Of course got hung up on. I will be moving my service elsewhere!

I sent back my phone on Dec 9th and they received it on the 11th. I have been calling every other day and they usually hang up on me. They keep giving me the run around and I still have not got a replacement phone. I am calling the BBB and Walmart Corp to let them know. They are a horrible company and their customer service is terrible. Every time we call, they give us the same story like they are reading a script. I would not recommend them to anyone. I am out $150.00 for a phone.

I ordered my iPhone 6 with next day delivery on Monday Dec 22 at 4 pm. I did not receive a confirmation until 24 hrs. later on Tuesday the 23rd around 3:30 pm. In the email it states all orders placed after 2 pm on the 23rd will not be delivered until Friday the 26th. But hey no worries for me right? Wrong! They are now trying to say that I did not place my order until 3:30 pm on Tuesday the 23 after 2:00 pm and I will not be receiving my phone for Christmas. And they could not even confirm when it actually would be shipped. So I cancelled my order simply because this company is incompetent and cannot tell you the truth. If they would at least fess up to screwing up I might feel different but they don't feel they are wrong in any way!

I called customer service 3 times and 3 times they hang up the phone. I finally talk to someone for much longer than the first 3 and then had to called again because the person hanged the phone on me. The service is awful. My phone wasn't working for months and finally they sent me a replacement refurbished phone. Not the same phone but a less quality phone and smaller phone. I was on a 6 month prepaid plan and they would not give me credit for the time the phone was down. They would rather lose a customer than giving credit for time the phone was not in service.

I ported over two numbers from AT&T to Straight Talk. An iPhone 6 plus and an iPhone 5. I purchased two airtime cards from Walmart for $45 each. I called Straight Talk to activate my account. They overnighted me two SIM cards. I installed the cards, and was able to port the iPhone 6 Plus no problem, but the iPhone 5 wouldn't port. After four days, they shipped me a new SIM card, it arrived and guess what? It was the wrong size SIM card. This was a Thursday, so at best they could have shipped me another SIM card, I would have gotten it on Friday, and IF it worked, I might have has service by Tuesday. I couldn't go 9-10 days with my wife's phone not working. I had had enough. After spending 8 hours total on the phone with their terrible no English-speaking customer service, I gave up. I went to T-Mobile and got the phones port over in about 2 hours. Too easy. I called to get a refund for the iPhone 5 line ONLY, willing to just take a loss on the other line. Guess what, no refunds. STAY AWAY FROM STRAIGHT TALK.

I was having a problem with spam. People spam my voicemail with no number left in the call history - the phone does not ring. Straight Talk said I need another phone to fix this. Who has two phones? The phone is garbage and should be taken off the market. I cannot block the incoming messages and the service is becoming more useless by the minute. They have no desire to help their customers.

I purchased an unlimited card for 45 dollars. Needless to say they basically told me “Too bad, your phone doesn't work. You still don't get a refund. You signed a terms of agreement when you paid for the phone.” So just FYI - they are stealing from you in other words and refuse to make things right. I find it funny with a company that makes millions and millions of dollars has to resort to ripping off the little guy. Needless to say, I will always tell people they are a garbage company and even worse cell phone provider.

On Dec 10, 2014 I purchased a Bring Your Own Phone Card. Wow $60.00 and I'm dissatisfied. I'm unable to get on line.

I had bought a year unlimited card that was to expire 12/24/14. Last week my phone stopped working so I assumed I was wrong on the date and bought another 30 day unlimited card. I had issues adding the time so I called customer service. After 5 transfers, I finally got someone that was willing to help. She looked up my number and saw that one of the reps had disconnected my phone in the process and my number was given away. After fighting to get my number back, she said I had no airtime. It was lost with the number transfer. That was two months or $100 worth of time... lost. She gave me credit for part of my card until 1/3/15 but would have to call me back to get the accurate date of 1/23/15. No one called me. I've spoken with 14 reps since then and each time we get to the refund part, call drops... start over.

I bought this phone Samsung Straight Talk about not even 2 months ago. I have to take the battery out several times a day. It will just shut off for no reason. And then I was going to return it but find out you no longer make them. I love Straight Talk but would like a phone that works.

I'm a new Straight Talk customer since 12/4/14. From the tone of activation, I have had problem with my web browsing... I cannot upload some websites. I thought it may be because I did the STBYOP deal called customer service and they stated it the website, explain that I could access the same website from other devices... Only thing they keep telling me it's the website and you’re on 2G cycle because of your allotted data usage. I understand that, but this started from the beginning. The rep hung up on me twice... This is the worst $59.88 I ever spent.... They act like they don't know how to solve the problem... I'm going back to Page Plus.

I have problems with hooking up on the internet and it takes forever to hook up to the internet and it eats up all my time. As far as my megabytes, it's using up all my time trying to hook up to the internet. It takes me longer to hook up to the internet and downloading things. And it eats up all my time trying to use the internet and the next thing I know, I don't have much time left on it. I'm not downloading music or videos or anything as such. All I'm doing is reading news and such and that's about all I do on it -- look and do web searches.

had a $35 cellphone. Something happened to it and they made the biggest deal out of it... I had a $500 iPhone that went out and they tell me “well go get you another one.” Anyway, my nephew started with Straight Talk and really liked it. So I went with Straight Talk. I have one of their phones, their Windows Phone. And with it you got to go get their card and it’s $45 a month unlimited. You can text. You can do a little bit of everything with it... So we’re very pleased, except for the fact that I’m being cheated.

I bought a phone from Straight Talk and have had them for a year. The first phone I had to send back to them and it took them over two months to send me a phone back. You call them and first off, not to judge anybody, they don’t even speak English. You have to call them and call them and call them to get anything done. They send you through a million different places before you talk to the right person. And then, I swear they sent me the same phone back because it does the same exact stuff that my other phone has done. It drops calls constantly, freezes up, dies, and it’s just horrible. My kids have bought phones with them and now theirs are starting to do the same thing. I think that other people are maybe less aware so I want to make people aware before they get involved with them.

Wal-mart needs to check in to all the complaints about Straight Talk. Because this phone company is absolutely horrible. I asked on several occasions to speak with someone in their corporate office. I was told no then they hung up on me!!

I called Straight Talk to update my credit card information. They did not put my new card as the primary source of payment. Therefore a week later my wife who was broken down on the road her phone was deactivated. I called and asked them what was going on. They told me the new card was not marked as primary source of payment. I finally got that fixed! 1 week later the same thing happened with my phone. I got a text from them saying my phone will be deactivated because of my old credit card was cancelled even though I updated the info to my new card they didn’t put out as the new primary source of payment. I call them back they said they straightened it out they said. The next day my phone was deactivated!

Always had prob with the ph. They don't have a loan phn sys which if you send them your phn for repair, it leaves you phoneless. Eventually phn just completely broke down where I had no choice but to ship it to them. While dealing with cust serv tech dept was an ordeal because they try to troubleshoot for hrs. The Reps speak poor English- hard to communicate to no end! I'm waiting to receive a Co. Replacement phone...

I sent my not working phone back to Straight Talk like they told me to. I sent it out on 11/13/14. They received the phone on 11/17/14 and here it is 12/13/14 and no new phone as they said I would get. They have been giving me the run around ever since. I know there's a lot of complaint. I been talking to a lawyer and if we can get enough people we can go after them.

Customer service reps for straight talk are the very definition of awkward and robotic. In order for me to request a prepaid return label for an item I ordered from the website, I was routed through no less than 4 (possibly 5!) reps. THEN when I finally spoke with the right person, in order for her to bring up my order information, I waited for her screen to load for at least 10 minutes! The same thing happened right after I placed the original order; had to call to get my confirmation number because I entered my email incorrectly. The guy had to search through EVERY SINGLE online order that had happened that day. It took over 25 minutes. Unacceptable.

15 minutes to navigate thru voice mail prompts. Disgusting. This alone will stop me from purchasing ANYTHING from this company.

I have had Straight Talk Wireless for about 5 years now. Back in July 2014, I lost my "dumb" phone through them, so I called and cancelled the phone. I was not given any money back for lost month of no service, and was even charged when I didn't have a phone through their auto pay function through my bank. So, a friend gives me his "smart" phone and I started up service at the end of my usual due date. In starting my new service again, I tried to transfer my old number to the new phone. I was then charged for my old $30 plan and my new $45 plus taxes. So a month goes by and I get their free Samsung "dumb" phone online which I paid to come with a $30 card. I called to transfer my old number to my newer phone, and I put in all the information off the card and it doesn't work.

Straight Talk has terrible customer service. I will never have anything to do with them again and recommend anyone else to stay well away from them. At the beginning of November I went on the Straight Talk website to check if my phone would work with the 'bring your own device' option. I have an AT&T unlocked phone. I went through the process of entering my IMEI number and zip code and was told Straight Talk would be compatible with my phone. I was kind of worried so made sure to check this again through the customer service on their website, where you do a live chat with someone. I told them my IMEI, zip code and type of phone as I also wasn't sure which type of SIM to order. After all this I felt confident that everything would work fine on my phone so I went ahead and ordered the SIM and $45 top up.

I attempted to activate a phone for 3 days. They had excuse after excuse. Worst customer service EVER!

ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! No one in the customer service department, located in the Philippines, seems to know what they are doing, and I have spoken with at least eight different representatives. Including three individuals who claim they were supervisors. Every step is painful, nothing gets resolved even after hours on the phone. On three different occasions when I was put on hold, the rep hung up the phone. They will tell you they have resolved the issue and you find out later that nothing has been done. I have been with several other cell phone providers and have experienced bad customer services but nothing compares with this. Go elsewhere. Do not even think that Straight Talk is capable of providing any Customer Service at all.

Tried to activate a new phone for my son whose wife just had a child by c section. They accused him of stealing it because it wouldn't activate, when I have the receipt in hand. So I go to activate a phone I wasn't using for him with his number, and they put my number on it canceling my new phone. I tell what he did, he puts it back - so we thought. Later I figured out it's shut off, but it's too late - they're closed. Next day 5 hrs on the phone with Straight talk trying to get my phone fixed. They shut my son's phone off who's out plowing. And the plow broke down and his wife in the hospital. Then they give my phone number to his phone and tell me my phone number is no longer available. I've had that number for 16 yrs. On top of that, the credit they gave me for a downgrade of $100.00 conveniently didn't get recorded so I lost 2 months of mins.

I too bought a product that was mislabeled. I too have spent an intolerable amount of time on the phone (5 hours) trying to remedy the problem. I encountered pleasant enough people trying to help me in my situation, but the system is extremely flawed. There were numerous dropped calls, slow processing, ineffective numbers, etc. Every time I had to talk to someone new I had to give all of my information over again. Every ounce of patience I had was tried over this week long ordeal. In the end, they were willing to refund me for the SIM card package only - I am stuck with $255 service plan. If I don't want to lose that money I am forced to go buy another sim package and start all over with a company I want to have nothing to do with.

I've sent two emails that were not sent off. The people whom I sent it to didn't receive them. I didn't receive any confirmation either. I've called the company several times, at least 20 times, and each time, they've given me a different explanation. They give me misguided and incorrect information. Their representatives even have trouble trying to understand English.

I tried to make an online order and before I was even done or had any confirmation my money was taken. I called their rude piss poor customer service to cancel. The ignorant man gave me the runaround and didn't seem to understand a thing I was saying, reading from some script. I demanded he cancel my order, and he said he did. I did record this conversation and he was informed. I then asked to speak with a supervisor and of course had to wait 3 hrs before I got call back. As soon as I told the lady that I was recording the conversation, she hung up. I also canceled order online finding that I could not deal with a company like this. Anyway after spending most of the day trying to get some kind of resolution I was very upset. I emailed them many times asking to get a call back from Corp. office. Of course, I didn't get any response. By now I am more than mad.

I had StraightTalk before. I had purchased a phone and received a new number, everything worked fine. However, I had moved, wished to use my unlocked phone and my phone number. First, when I purchased the Bring Your Own Phone package at Walmart the sim card serial numbers were switched. The packaging error made it so that I was using the labeled T Mobile sim vs. the labeled AT&T sim card. This caused A LOT of confusion for me. When I spoke to customer service they would not acknowledge the packaging error and made it seem like the difficulties that I was having was a user error not their error.

I have just purchased a Verizon straight talk phone an upgrade from what I have. I was going to give it to my boyfriend and have it set up for him. Well the plan he had already paid for doesn't expire till the end of the month. So in order to activate the new phone I have to purchase another plan losing the 18 days of service he still had. This is theft of services, because his was already paid for, and they just want me to throw the 18 days out the window. I live on a limited budget I can't throw this kind of money out. The phone I purchased was on sale and has many new functions he would have liked. So to anyone going to purchase a Straight Talk phone for Christmas DON'T.

On cyber Monday Straight Talk advertised a refurbished Huawei W1 windows 8 phone. It let me go through the whole ordeal until I got to payment it stopped. I kept trying this for a few hours just thinking they were busy. Finally I called Straight Talk personally to order it that way and the Indian gentleman on the other end said I was crazy that they would never sell that phone that cheap. I copied my order to prove it. Now if I can just find out to show that to Straight Talk so they would know I am not "CRAZY" and then honor their deal. I have been a customer of them since Walmart introduced them to the public. I don't appreciate being called crazy especially having the proof in my hand of the advertisement.

I bought a Samsung Galaxy S3 back in March of this year and have had soooo many problems with it. Time and time again I've had to spend hours on the phone with Straight Talk trying to figure out why my phone was not working properly. After weeks of arguing with their reps (from another country that don't understand or speak English) I finally got a supervisor at their corporate office in Miami, FL. Her name is Pearline ** and she helped me out temporarily with a loaner phone. But to no avail... I think I've probably left her about 100 messages on her answering machine and the last time I talked to her she told me I would have my new phone shortly.... it's been almost 3 full months since I mailed my phone to her and I still have not gotten my phone back yet.

First - nowhere in the documentation does it state that a number to be ported must be active IN ORDER TO PORT THE PHONE NUMBER. Not on the box, not on the instruction cards, not on the web-site. If you follow the directions - you get screwed. Customer Service (Hello our Pinoy friends!) can do nothing except cancel the account and leave you to return "Your Device" to the retailer - in this case WalMart. Good luck with that as the package had to be nearly destroyed to remove the device. This is a program with EXCELLENT POTENTIAL that is hampered by poor instructions - poorer support - and lousy problem resolution. The Walmart sales associate (department manager in my case) was not able to answer any specific questions other than the price at time of sale.

I have had A LOT of problems with Straight Talk Wireless - all of which were their fault. They have deactivated my phone for no reason on 2 separate occasions. This caused me to lose the phone number I've had for at least a decade, and they were unable to restore it. They have given me the wrong service end date numerous times, to which I call their service line and proceed to argue with the representative for a good duration of time (usually between 30 and 60 minutes) until they fix it. I am currently dealing with this situation yet again, but this time, they are not willing to fix it. I bought a year service plan with them in 2013, which was about $500. They continued to charge me for monthly service for a couple months after that purchase, pushing back the yearly plan until I called and got that straightened out. Overall, this company has AWFUL service... They just make crap up along the way and do as they please. And trust me, it is REALLY irritating.

I bought a $200 phone for my daughter. With that, I bought a service/protection plan which did not cover a dropped phone like it said it would. But when I was told this, I went online and cancelled the auto payment that I had set up for the phone, so I thought. When it was time for the auto payment to be made I got an email saying that my payment is being processed. I was in shock so I called Straight Talk. After passing the many menus, they have just to get to a representative, I had to wait 20 minutes to actually speak to one. I explained my situation and told them the phone is no longer working and the representative told me to hold while he checked a couple things. The phone hung up. I didn't even give him a call back number. I called back and this time I used their call back system and was told I would receive a call in 20-25 minutes. Never happen.

On December 1, 2014 my daughter was switching from straight talk to boost Mobile. The phone number she has had for 10 years from originally Verizon..straight talk refused to release her number so she can activate her new phone for 3 days. They said they could do it within 24 hours but "we're going to make her wait 3 days." She owns that number not them. They are being very wrong. She is paid 10 days ahead also.

Every time I called customer service....the employee was very short and frustrated with me (even before I had the chance to greet them over the phone). Only on one occasion did I return the ill favor of rudeness. I am normally understanding and kind despite the utter arrogance. They are very hard to get a hold of as well. Not worth the money spent on a just O.K. company. Please...run away from these morons as quick as you can!

Bought a cell phone online, wanted to try service on CDMA network. After prepaying a month of unlimited, received my packet in the mail, called the # to activate my phone. Started the process and when it came to the part where she wanted the number from the green card (maybe she thought I was here as a temp. alien), there was no green card. The "customer service" person did not want to accept that. Phone could not be activated and asked for my money back. Got nowhere with that. She repeatedly asked me where I had purchased it until I got tired of answering and hung up. Sent customer service an email. Got a reference number for my case. This "customer service" person was equally bad as the first. Wanted my phone # which I never got. Then wanted the serial # of the phone which I had already returned. At this point they may keep my $59.30 (if I can't get it back from my cc) and choke on it. Straight Talk Customer Service is quite obviously an oxymoron!

I called customer service to transfer my number to a new Straight Talk phone I purchased because my existing one froze and is junk. I can't even turn it on. I gave them all the information for both phones. I was asked when I first activated the old phone and couldn't answer that. I have had this service for over 5 years. I have gone through many phones because I am tough on them. I was then asked when the exact date was that I added minutes to it. Really? Who keeps receipts for a cheap service once the minutes are added to their phone? Because I didn't know the EXACT day I couldn't transfer my number. We have 3 of their phones in this house that we will be replacing with a different company.

Straight Talk Message: "Your allotted high speed data limit has been reached. Your data speed will be reduced for the remainder of your plan's 30 day cycle. Thank You." Pictures won't even download well. Emails not coming through. How can they advertise "unlimited data"? Took me forever to log onto this site. They have lost me and others ad customers.

Just bought minutes. After a couple of days my number was no longer my number. I couldn't use the phone. They issued a new number that I never got through email because my phone no longer works. Then they told me I was never on Straight Talk wireless, that my iPhone was Sprint. I've had this phone for 6 months on Straight Talk. Now my phone is worthless. They said they can't do anything and of course no refund on the minutes I can't use. It's such b.s. What a ** scam. "I'm sorry we can't help you. TY for the money though." Now I have a worthless iPhone that is now a paperweight. I will never use Straight Talk again. They said they could deactivate my phone but not activate it. What kind of ** is that? These guys want you off the phone asap. They really don't care if they help you or not by giving you every stupid answer they can think of until they find one that's acceptable to get you to hang up. ** em.

I have had ST for about 4 years and have had almost no problems with it or the customer service. I ported my number which took a while with customer service and there were a couple of other problems where I had to reach out to customer service. Yes, they are in India (or so the accent seems) and at times, the person is difficult to understand but if you have a LITTLE patience, they will solve your problem. I found them very polite and helpful if you remain respectful and try to help on your end. I am not saying they solved the problem quickly but they did their best and solved the problem each time. If you only have 5 minutes, then you are probably going to be upset so call at a time where you can work on your computer, etc. while they work on the problem.

In Sept, 2014, I switched from at&t prepaid to straight talk unlimited prepaid thinking I'd get a better deal - I was badly mistaken. The straight talk samsung galaxy phone I purchased for $325.00 wouldn't send pics so I called customer service. I spent 2 hours on the phone with them, getting transferred from one agent to the next - all clueless. The last rep I spoke with tells me my only option is to mail them my phone, that is barely 2 months old, and I would be sent a new one. So, hesitantly, I mailed them my phone, by Fed-Ex, on a Monday and they received it the following day at 10:30 am; and sadly, I did not receive a replacement for another 10 days after that. I went more than a week and a half without a phone, and that was not easy. When I finally received my replacement phone, I learned that what I received was not a new phone, but a refurbished phone instead.

I purchased two phones at Walmart with unlimited phone text data plans. The store activated them fairly easily. I wanted to port my numbers from Verizon and was told how quick and easy it would be for me to do that myself. Two days later I called the worst customer service department I have ever dealt with. I explained that I wanted to port my numbers over and they asked many questions over and over. I answered the same questions over and over. Gave them my account information from Verizon. They said it could take from 1 hour to 2 days to complete the porting. Next, they deactivated my phones and said I would need new sim cards to complete the porting. This was done e for starting the porting process. So that left me 2 new phones that worked for 2 days. It took 1 week to receive 1 of the sim cards. The other number was not even started to be ported. A another phone call with three different specialists to start that process. By now Verizon has shut off my service leaving me with NO phone service at all.

Bought the Bring Your Own Phone activation kit at Walmart for iPhone 5. Attempted activation online... got to almost end and wanted me to purchase $49.95 some kind of insurance plan... no option to decline... UGH! So just tried to cancel when it asked for credit card info to purchase... kicked off site... went back in, entered all info AGAIN..... said SIM card already used.... REALLY! Have called customer service and explained for 5 days now.... everyday... keep saying wait 24 to 48 hours and will work. LIARS! Walmart needs to cut ties with this RIP OFF company. No English speaking CSR's... Rude... hang up on you. LIARS! Guess I am out $64 bucks... but bet I will tell everyone BEWARE.... Really, how hard is it?

I purchased unlimited talk, text, and data plan... data has slowed to slow-motion crawl. Representative of Straight Talk says I need to purchase "more data" for usage to return as it was at the beginning of my "monthly" rate... guess unlimited is quite limited. Unsatisfied Customer.

Mysteriously all my 3gb of high speed data disappeared in a matter of minutes. Literally a few minutes! I know enough about this stuff to turn off apps, in foreground and background, never watch videos, etc. My biggest data user is internet radio which is about 150mb for 5-hours. With the high speed data gone, I called Straight Talk/TracFone's customer service. I knew it would be an exercise in frustration. The barely English speaking (** or Indian) agent could only say, "Yes high speed all gone but you the no high speed data, you get more high speed next month." I wanted to know where it went (my data use tracker states Android OS). No help there. She may as well said, "High speed go by by it back next month." I hate this company!

Worst company ever. Terrible customer service. Would not recommend even to my worst enemy!

One week ago I made the dreaded mistake of calling Straight Talk's (OUTSOURCED TECHNICAL SUPPORT). After calling and hanging up numerous times until I was able to understand someone I explained that I wanted to activate my BYOP Verizon Galaxy S3 and that it required a SIM even though it is CDMA. I had been using the Straight talk AT&T SIM for about 5 months but wanted Verizon towers and I already have the CDMA access code in my kit. "She told me no problem." That's when I should have known I was in trouble. She deactivated the AT&T SIM and activated the CDMA access code. After 4 hours and numerous transfers and many request to speak with a Supervisor that I never got, I finally spoke to someone this time in the Philippines who said I needed a Straight Talk Verizon SIM, "An ST Verizon SIM." Why is this being kept such a big secret? It's not for sale and not mentioned in the kit at all. Everyone I spoke with at ST acted like I had discovered this Big Secret that was supposed to be kept secret. Well 7 days later I haven't received either SIM. They just read the same script every time I call. Walmart should cut all ties with Straight Talk!!!!!

I bought an LG phone for around $300 when I went with Straight Talk about a year ago. It worked fine until four months ago, when I couldn't get internet access or send pictures via text. I've been on the phone for hours with their alleged customer service people in some foreign country who seem to have no tech experience at all. They just read off a script and apologize over and over. The one I talked to this morning took over 30 minutes to get HIS computer turned on and after an hour, he had me turn the phone on and off and give him my SIM number. After that he said he couldn't help me anymore and I would have to wait for a supervisor. I'm done with this mess. I don't know where I'll get the money for another phone but it won't be at Walmart and the service won't be with Straight Talk. They are a rip off.

Bought a new phone direct from Straight Talk and the phone stops working in only six months, with no damage no less! I send the phone back and what do they know? The replacement phone doesn't work either, plus chappy customer service....so done.

Customer Service: I have called 6 times in the last week. Written 2 emails. 2 times I was hung up on. 3 times I was passed from dept to dept that seemed to help a little. 1 time resulted in ME hanging up. The email replies were generic and had NO info that helped in them. First, not one rep I have talked to can speak or understand clear English. Two, They are going off a script, so NOTHING that was said to me applied to my circumstance. Lastly, Nothing is getting solved.

I've had any number of wireless providers over the years. I'm 68 years old. Without any doubt Straight Talk is the very worst. In the most basic terms it simply works so poorly, or is so slow it's not worth having. Takes extremely long to load any site if it loads at all. STAY AWAY. These rip off artists should be in jail. Horrible company. Terrible service. Terrible product.

My phone froze - can't receive calls, can't unlock phone whatsoever, can't restart or turn phone off. I have a touch screen phone... What can I do to resolve this? Is there any way to reset my phone?

Phone will not send picture via text, have spent over six hours on phone with help from walmart to no avail. Straight Talk will not give me an address to send the phone to be replaced or repaired. PURCHASED PHONE 9/7/2014. Never dealt with such rude people in my life. Also the back light flickers and now will not send texts.

My husband is away on business out of state & his phone just absolute quit, he couldn't call or text, just nothing. The first time he called from a friend's phone customer service told him if he was going out of his area code then his phone wouldn't work, then he told her the problem again. She said if was moving out of state he should have informed them so they could switch it over to where he is living. He asked for supervisor, she was willing to try to help but got disconnected. I called & after several repeated answers in which the not so friendly guy could not understand my English, I asked for supervisor. As soon as she got on phone it was attitude. I was not rude nor hateful, I just needed help.

Called and canceled service 6 months ago, still charging my account even calling every month to dispute, they say they have no record of them charging me. Wow! Really? How do I have a record and they don't? Foreign, ripoff, ** company, only Walmart.

I got a free straight talk phone, didn't like it. Asked to transfer back to other phone..neither phone is activated. 100 calls in 7 days! TV consumer affairs reporter contacted to expose this bogus company in Philippines. Senior lady with health issues!

I cannot seem to get anyone to understand or vary from reading the script so I cannot get any satisfaction or get my problem resolved. I will prompt my credit card company to fight this battle. I have exhausted all avenues and am ready to pull out my hair after 6 days of communication or should I say non communication. By far the worst service due to the operator not being able to do anything other than read the script on their computer screen. So if any problem arises that is unusual, forget getting help. For instance, my problem is the T 9 word on my new phone. Does not work and they keep saying key nine button?? HELP.

I would never do business with Straight Talk. I purchased their Bring Your Own Phone package based on the info on their site that it was compatible with my phone. It was not, and now the SIM card is stuck in my Zoom phone. Taking the back off a Zoom phone is not so simple since there is a camera lens involved. They agreed to refund my money for the package but it has been over 30 days and still I don't have my money like they promised. And if you Google Straight Talk legal terms you will find they rip away all your legal rights to take any legal action against them, and insist you go through their BS arbitration system because that will certainly be fair!!! Those legal terms are not on the back of the Straight Talk package that I purchased so I doubt it is on any ST product. You don't find out about it until you have a problem and then you are screwed.

I had Straight Talk service for almost four years. One day my daughter spilled water on my phone. I bought a new phone and called Straight Talk to activate it. Straight Talk had to send me a new sim card but it worked fine. Six weeks later the phone service quit. I bought another service card but service was still unavailable. I called Straight Talk and after waiting for the next tech etc. I got disconnected. I called the next day. They had no record of the preceding day's call. After two hours someone decided I had the wrong sim. They did not understand how the phone worked up to that point but they promised to send another sim.

I have been with Straight Talk for awhile now. Every time I have to get on the phone with them I am continuously struggling with these people. They do not understand English well so getting to an understanding is extremely difficult. The most recent problem with this company was me purchasing a new sim card for my iphone 4s and them sending me the wrong sim card, THREE times in a row. After the third time they advised me that I would need to create a new order by purchasing another sim card. I was applaud at how ignorant these people were (or pretended to be). This was in all the final straw for me from straight talk. Readers please be aware of the poor service they provide to their customers.

45.00 unlimited Service cards will not load, Straight Talk will not make it right.

This company robbed me of 45 dollars! They cut off my service a day after I received a new SIM card and inserted it into the phone. Called them and they said it wasn't their fault. They sent me another SIM card and this one wouldn't work at all and told me that was my fault too. No refund for me they said. I am a widowed mother of 2 toddlers and would like to tell you that this company is horrible.

Luckily the reps we got were ok - I think mine was a little nicer than the lady she got - and problems were eventually solved. It's a little patronizing to call for help about the website and their only solution is to go through the website for you. Why can't you design the site to work on the consumer end, instead of only on the reps' back-end, admin access?

The phone service is ok for the price. We are saving more money than being with Verizon of which I was with for over 20 years (Alltel/Verizon). My Walmart Electronics reps knew way more about this service and these phones than the Straight Talk people themselves. The two experiences I have had on the phone was horrible with customer service from Straight Talk. They cannot understand English very well, and have no clue what you are talking about. They are not very informed about the service or phones they have. They have to ask supervisors to handle the simplest of question as to which tower provider a phone is with. The transfer of phone number is a little frustrating as the process is not very clear that it can take up to 48 hours for the phone to turn over, after the original phone is no longer in service. I demanded to talk to a supervisor at one point since the communication was horrible and the CS told me "NO" he doesn't have to transfer me to supervisor.

Do not, I repeat, DO NOT waste your money on the Straight Talk scam. Their so-called "unlimited monthly plan" is BS - they throttle your data after 2 gigs. Their customer service is a complete joke. They cannot speak or understand English whatsoever. Plan on a lot of issues with the activation of the phone. The absolute WORST phone service out there.

I purchased a brand new Samsung phone from Straight talk (walmart) and it was messed up. I returned it and they sent me a refurbished phone that won't charge right, shuts down, freezes. I have emailed several times and no response. They reply on twitter, but then do not reply to my email. I can't send my phone back to them because I have to have this phone for my husband's work and I have no other phone.

I called to transfer my number to a T-Mobile phone and was told that I needed to purchase a T-Mobile compatible sim card. I ordered the card as soon as I got off the phone with them from the Straight Talk website and received it the next day. When I called to activate it, they told me that the card I received was already activated and a used sim card, then told me that I didn't order it from the website because it was used even when I had a receipt and a confirmation number. Now I have to wait another 5 days because of their mistake.

I have just spent the most frustrating hour speaking with Straight Talk representatives - after being transferred to three different departments regarding the following: On Sunday, October 19 I received an email from Straight Talk with an Auto-Refill Precharge Reminder that on (Wednesday) October 22nd (Wednesday) a payment would be processed for service through November 11. On (Tuesday) October 21st I switched phone providers to Verizon. At that point I could no longer make phone calls from my Straight talk phone. On Oct 23 (Thursday) I received an email stating that an auto-refill payment of $44.29 was processed through my Visa account.

In August, I had to send a Samsung Centura back to Straight talk because it was malfunctioning. We called, received the Fed Ex envelope which I promptly put into the Fed Ex box. After not hearing back for 2 months, I contacted Straight Talk and they couldn't get my ticket number to work. Luckily, I had the tracking number from Fed Ex which was proof that they had received the phone on August 14th. It took me at least an hour on the phone with them to get this issue straightened out. At that point, I was already frustrated because it had taken so long to get a replacement phone. We finally received the replacement phone late October. I activated the phone, which de-activated the phone I was replacing with the Samsung.

I researched Straight Talk Bring Your Own Phone service to see if it would work for me. It confirmed that my current phone would be compatible and also confirmed that my zip code was covered. I purchased the kit and tried to activate my phone and kept getting the message 'zip code not covered'. I did the live chat to try and solve the issue. I can't even call it customer service. The first girl 'Maria' didn't answer any of my questions and then hung up on me. The second girl 'Cindy' kept saying to me that even though it confirmed my phone and zip code prior to purchase, NOW my phone is not covered because it's not working. Then she hung up on me. I am returning this crap to Walmart and going with some other provider.

SAVE YOURSELF THE HEADACHE! I can't believe StraightTalk.com passes as a "professional" website. It takes multiple tries throughout the day to refill your plan...as in give them MONEY. You're going to need a lot of patience. Buttons don't work, pages freeze, it's a nightmare.

First of all I am a Heart and Cancer Patient. That needs a phone in case of emergencies or for my doctors to contact me. I have auto refill where they go into my bank account and deduct monthly billing. The end of last Oct my service was down for 2 days. Using my other half’s phone I contacted Straight Talk. I am 65 year old male. The person on the other end was either mid-eastern or Arabic. I could not understand a word they said. She was putting me through a tech drill for over 30 min. At one point I was so frustrated I ask if they had a person who spoke clear English. In a rude tone she said 1 moment. Another tech come online and guess what. Same deal, Arabic or mid-eastern. But he said “pull battery out, wait 10 sec, put back in.” I did and phone started to work.

My husband sent a text to Straight talk via the code on the SIM card kit at Walmart. It said it was compatible but after 3 days of talking to rude individuals it is not compatible and we are now using a company we can trust, Page Plus. The sales people do not speak good English and the background noise sounds like they are standing in an Atlanta Subway full of foreigners. They tried to tell us that we have to buy a Straight Talk phone because this phone is not compatible even though they admitted that their computer system wrongly stated that it was. I personally have a Straight Talk phone and have had no problems with the service but after the way they talked to us and the supervisors repeatedly hung up while we were talking, I will be changing soon. Their customer service is the worst I have ever experienced. I do not wish to do business with such a low quality company.

Absolutely no common courtesy for customers. They claimed the item would be shipped overnight and 4 days later I'm still waiting. Extensive wait periods. There's a reason it's cheap. Usually walmart runs its operations efficiently but for some reason they have been unable to get a handle on this one. If you're looking for quality and efficiency go to AT&T.

I tried to add time to my straight talk account online but the web site is not smart phone friendly. Their app is mostly useless since most functions are disabled. So, I called and was transferred 4 times to "account specialists" who could handle my account. The last "account specialist" took my credit card details except for the number on the back of the card. As I started to give him the number I was transferred back to the recorded opening greeting. As soon as I can transfer my home phone to another carrier I promise to take a hammer to their wireless box (I paid for the box - so it is mine). I still need to calmly add time for this month. God give me strength.

When trying to add minutes to my phone online it told me my card was declined. I entered new credit card information and when it went through I went to my account and noticed another phone number listed on my account with minutes added onto it. I checked the credit card that was originally declined and I had been charged. So essentially I was charged twice for my monthly service. When I called to get the phone number and charges removed off my account, I was told they couldn't reverse the charges and I would need to call my bank and dispute the charge. They told me disputing the charge would be the only way to get my money back.

I think it’s sad that when we call for help, you have to spend almost 1 hour trying to teach Straight talk Staff English!!! About 87% of Straight Talk staff can’t understand English! And it’s sad!!! And their service is very, very poor!!!! So am going to another company because I paid $45 for their service and they haven't paid me for teaching their staff English!! And am just done!!! Because I don't have time to teach English!!

Went online to their website to see if my phone was compatible, according to my IMEI and their site, they were compatible. So I purchased from WalMart the BYOP kit. When I attempted to sign up, it didn't work and after a 90-minute phone call to their customer service, then technical support where everyone spoke English but I couldn't understand a word of what they were saying. They told me to return it to Walmart, that they didn't support my phone (but never changed the website). When I took everything back to Walmart they wouldn't let me return it because it had been "used" or activated.

I paid over 500 for a year on this phone and phone was almost 200 so why can’t people understand me when I call them or they call me its aggravating. I use my phone for my business. Any help would be appreciated.

I wish I had found this website before I bought Straight Talk! I purchased a Blackberry Curve 9310C for my son-in-law October 16, 2013. Worked fine for a while, but a couple months ago it locked up on Error code 204. He made several calls, followed tech support and they decided to replace the phone. After waiting ?weeks he called them back and was told they had sent a box to his email inbox (not kidding!) for him to send them his phone. He received the replacement phone 3 days ago and it is locked up again though not the same error code. I was on the phone (my phone) with them for more than an hour today - including waiting a half-hour for the floor manager who told me since I wouldn't do troubleshooting (ARE YOU KIDDING ME? I did everything the 3 people before her told me to do!) there was nothing they could do. So all they will do is - AGAIN - replace the phone. No compensation for the last two months he has been without a phone. Oh yeah, that was more than an hour ago and I'm still waiting for the shipping label...

Stay away! You cannot get issues resolved in a timely manner, and trust me, you will have issues with the service. Automated service is not user friendly and never gets you to the right department. It may be cheaper for this service but cheaper isn't always better.

I have been trying for more than a week now to just transfer my telephone number that was already with Straight Talk to a new smart phone (iPhone) - this has not been done yet. What sort of cell phone company can’t do one simple task. On my former phone I had just paid 30 dollars into it. Then was told that I had to pay another 45 dollars for the smart phone - these were both paid. No one at your company is capable of giving out just compensation for my situation. If anything that is customer care you should have transferred the 30 dollars over to the new smart phone account as a credit for any inconvenience on your part. Now at this point in time, I am still without service on either of my cell phones. I have asked for my cell number to be transferred to my new smart phone, that has no holds or any form of payment due on the new phone. How hard can it be to just transfer my number to my new iPhone… This shows no sense of professionalism on your part. What do you pose to do about my situation?

I was with StraightTalk for years, and when things were good, they were great. When they weren't, it was a nightmare. And try and find a rep in Ooga-Booga that speaks well enough to understand. This is the 2nd time they've ripped me off $50.

I have a Straight Talk phone that I haven't used in a few months. I bought a $30 plan and I reactivated my phone or so I thought. The plan never downloaded to my phone. After 45 mins I finally got to speak to someone. Come to find out the phone # I had was no longer mine so the card I bought was credited to whomever has my phone # now. And of course it is not their policy to make any refunds or to fix the problem. So I'm out $30 & a phone cuz I threw the phone in the street to assure that I never use Straight Talk again. How hard would it have been to take it off the other person's phone cuz they didn't pay for it, & then credit it to my phone. I will put the word out in my community where many people use Straight Talk. I DO NOT RECOMMEND THIS COMPANY TO ANYONE.

I called Straight Talk today to inquire about an inexpensive plan for my husband's phone to keep the number while he is deployed to Kuwait. The automated service is awful and you are not given an option right off to get to a customer service rep. I escalated on the first CSR when he said that there is no other option to keep a phone number with them unless I get a $50 unlimited plan. I explained again and again that this is not an active phone. We only want to keep a phone number that he has had for 10 years while he is out of the country.

I have been customer of this company for the last 2 years. This month, I used up my 2.5GB data and they throttled my data, fair enough. I was in need of data as I was travelling and I renewed my service again so that my data again started at 0GB. But somehow my data is still being throttled. I have been calling these guys for the last 3 days and they keep on transferring me to different folks. In one call, I was transferred 4 times (in 30 mins) and the last call went to voicemail. Even after 3 days, my data is still throttled. I am taking my business somewhere else. Hell with this company.

I want to complain about the customer service on straight Talk. It is awful! People send the wrong information to the wrong places. Nobody seem to get it right. Not even the supervisor. The problem is no one ever straighten it out. They allow the customers to go on complaining. I think they've forgotten who is keeping who in business. They need a better customer service department, because the service they have stinks!!! The set up for the phone and the card is all good. You can get any amount of money on your card, but when it comes to dealing with them over the phone, that's when it get's horrible!!! TERRIBLE CUSTOMER SERVICE STRAIGHT TALK!!! You need to change things!! Before someone change you.

I purchased a new Samsung S4 from Straight talk assuming the phone had nationwide coverage as shown on the straight talk promotion page. After many hours on the Straight talk support line I have found the Samsung S4 from Straight talk only works on T-mobile, not AT&T or Verizon. The coverage of T-mobile is nowhere near the coverage as shown on the Straight talk coverage map shown on their promotion page. Nice phone, no coverage. BIG MISTAKE!!! Avoid Straight Talk, they are not upfront about their coverage.

I tried to transfer 1 phone & number. After 7 phone calls & 10 people, I've decide to complain here. Was told way too many times to please hold, I'm checking your account, & I need to transfer you. I've spent 5 hours & counting attempting to fix this.

I have called them three times. As opposed to walking me through the problem, they just wanted to send a link with instructions. After I installed the new sim card, I could not get my phone set up on my wireless when it worked before installation. I am pretty technical savvy, but it would stop me at various points when I actually input the information they asked for. When I told them the problem, they just wanted to send me a link again. Four hours later still no wifi.

I wanted to get statements/charges for past bills. They refused due to it being a security issue. The following was their response: "Please be informed that we are unable to provide pertinent information from the account due to security purposes. You can check your account information on your My Account online at straighttalk.com. If you wish to check further information about your payment history, you can also contact your banking institution." This has got to be illegal and or brought to a class action lawsuit!!!!

You must be somewhat savvy and realize you are dealing with idiots when talking with customer service. Other than that I am very happy with Straight Talk. I once ran out of data the same day my auto pay took effect and my high speed internet was shut off on the same day as my new service started. I had a real hard time dealing with incompetent people to get it turned back on but luckily got to talk with a man with a clue as to what was going on and he turned it back on for me. Other than that deal I have been real happy with Straight Talk.

I purchased a new phone because my old one would not charge. When they transferred my minutes they neglected to transfer my data that I had left. When I called about it, they refused to help me. I spent an hour on the phone with them telling me that I had used it all. This is a lie because I could not surf on my old phone. HORRIBLE service!!!

I decided to go with Straight Talk because it had restrictions on Laptop and Personal Computer restrictions on tethering, but said nothing about tablets. Their Terms of Service say, and I quote "STRAIGHT TALK UNLIMITED PLANS CANNOT BE USED FOR: any applications that tether your device to a laptop or personal computer other than for the use of Wireless Sync."

I went to a BYOP, paid the money for my SIMS. Then they wanted me to pay again to activate my phone and they deactivated my SIMS card after someone borrowed my phone to activate their phone and put my number on their phone. Now, for the last 10 days I have been on the phone with them trying to get a replacement SIMS card. Once again I have gotten nothing accomplished with getting a SIMS card - all I get is a 3-5 days. Now I am on the phone still getting the runaround now with TracFone, the umbrella company. I am a contract worker and I can't work without my phone so I am subsequently unemployed at this time as well.

I purchased an iPhone through Straight Talk and a plan for my daughter. When I received the phone, it was damaged. My husband contacted them and they said that for $259 we could send it to Apple to get it fixed (Seriously???). After 2 hours on the phone with them and getting someone who wouldn't say, "Sorry about that..." they agreed to shipping it back for a full refund. We shipped it, they received it back to their returns center (I confirmed it) and they said it would take 3 to 5 business days to process.

Purchased a Straight Talk phone. On Straight Talk site stated that I was able to get service in 75980 zip code area. I live in 936 area code. Straight Talk gave me a 409 phone number. Tried to activate phone numerous times. Called Straight Talk & chatted & emailed Straight Talk. Still not working. Will take phone back. According to Straight Talk terms of service I can not get my $50.00 refunded from my checking account. People beware.

Their message about me buying more air time, it makes my phone hang up on who I am talking with, and they will not fix it. I think the only way to make them fix it is to get a class action lawsuit against them and that is what I am looking to now!!

The advertisement of the Straight Talk unlimited talk text and internet is what caught my attention for $45.00 a month. However they shut down my internet if I exceed my limit on the unlimited net use. Wtf is that? Somewhere evidently in the small print it supposedly says that if you go over your limit on your unlimited net usage they shut you down. The advertisements are very misleading and I think I should sue them for false and misleading lies in their advertising.

I have been with Straight Talk for about 7 yrs. I have had some contact with them in the past and have gotten problems fixed, but this past month have been nothing but stress and a headache. In Feb. 2014 I bought a Galaxy 3 brand new from Walmart ($400.00) it was a sacrifice but because I don't change phones often and I wanted to get on the internet I tried this one (other family members recommended it). The phone gave me problems so I had to send it back to S. T. In the mean time I had to get another phone from S.T. to use while I was waiting on my replacement. After receiving my replacement phone I called to transfer my phone # back to my Galaxy. I CAN CALL OUT AND SEND TEXT BUT, CAN NOT RECEIVE ANY CALLS OR TEXT.

I have bought minutes with Straight Talk for almost three years. Anyway, my phone died and I was told I was eligible for a free phone as I had bought unlimited minutes. I had firstly emailed Customer Service to be told I had to call a certain number and they gave me a PIN. I used a friend's phone that I had very limited time to call on, on October 7th and spoke with a woman named Irene. The result of that conversation after asking the privacy questions and also how I wanted the phone shipped was that the phone would be here in three to five days. She did not give me nor was I sent an email with an order/tracking number.

Each and every time I contact the customer service center, I am greeted by a poor english speaking representative. On every occasion, I spend my conversation with them sorting out the breakdown of english. I have never received a straight answer with regard to any problem I have. They lost my son's phone number and denied they ever did it. He was told to take a temporary number and he could port over his current number anytime. Come to find out, this is not true. The number he had for 10 years was lost to incompetence. I asked for my account number and was told it was my phone's serial number. But when I tried to verify the account number using the serial number, it was rejected as not valid. You see, if you want to get out of straight talk and go to another company and want to port your number, you need the account number. Straight talk keeps you in their system by falsifying the true account system. You can leave, but not with your number. So in short, if you want to keep a long time number don't sign up with straight talk.

I have been a customer for a number of years.. Twice they changed my phone number and after wasting many hours I got it back. I bought a new phone last Saturday. Called and got my number put on it. Worked fine, except I had no internet. On Tuesday I called them and after being transferred 3 times and answering the same questions over and over again, a man got to work on it. After an hour of turning the phone on and off, pulling the battery, and typing in codes, I had internet service.

It is the worse ever I have seen in all my life. I called over 15 times totally (20 HOURS) on the phone just to reactivate my SIM card, they COULDN'T. I lost my SIM card with and I got a new one (both sim cards from them) it took them over 20 hours on the phone (each day I was calling an hour and a half), they couldn't fix the problem. Either they don't understand English or they have to wait for the manager to answer, which takes 40 min waiting on the phone or they get disconnected at the end for unknown reason. It is the worse ever experience I have seen, if I can review it as worse than zero, I will do. Don't deal with this company, they will lose your time and make you crazy mad.

I purchased a straight talk iPhone 5s at Walmart in Bentonville AR. I spent 3 hours trying to activate my phone, I kept getting an error screen after it would ask for my serial number from the phone. I called the number for assistance, 20 minutes before I ever got to speak with a representative. I spoke with 3 different women, all of which were Indian and did not have good English skills. The last woman I spoke with told me that my phone hadn't been scanned correctly from the store. I go back to Walmart right then and they assured me it had been scanned correctly but to be safe we returned it and re-purchased it. I went home called again and there was no documentation of the 1 hour conversations i had before i left, which was strange because for 20 minutes i was put on hold so she could make a "ticket" for me. The last representative was extremely rude, she would babble on continuously and if i asked any questions she would repeat her 10 minute paragraph, never answering what I had asked.

Straight Talk told us that our phone was compatible, so we paid for the $45 unlimited service for 30 days and they sent us our new sim card. The sim card, shipping, and taxes were extra bringing the total to $56.60. Once we received it, they still told me that everything was going to work and we set it up. I told them that my phone was saying that the sim card was not compatible, but they ignored this and said it would be alright. I lost phone service for a couple of days from the transition.

I had lost the phone, called Straight Talk to report the phone lost, I had the service cut off. Less than 24 hrs later the phone was found. I again called straight talk to let them know that the phone had been found and to reactivate the phone. I spoke with a Maria, she asked all the questions and I was on the phone for 45 mins while she generated a ticket to reactivate the phone, we got disconnected and she called me right back. At that time we had to start the whole process all over again, the phone got disconnected again. I called back, got some guy, this time he told me that no ticket was done, again all over again I got so frustrated and hung up. Waited for 2 hrs, called back, got some other woman, at that time she generated a ticket and I was given the ticket Number and was informed I had to wait 72 hrs and then call Straight Talk back.

I have been switched over from Walmart family mobile to StraightTalk for not quite 2 weeks now and I must give a very honest assessment: thieves and liars. I switched from Family Mobile because when I paid my monthly bill, my 4G-LTE should have been restored and it wasn't. I paid my last bill with their sorry service on September 22, 2014. My full service was not restored so I ended up calling customer service, which proved to be a complete and frustrating waste of time. It isn't that not only could I not hardly understand what the supposed customer rep was saying, but I made out enough to only learn that even though my bill was fully paid and accepted, my billing cycle would not begin until the 26th of September that same month. That is the most stupid excuse I have ever heard in my entire life as to why that prevented my 4G-LTE from being restored back to full service. So not only did I lose 4 days of full service, but neither did I get refunded the lost time and data that I had JUST PAID FOR.

I signed up with Straight Talk last year and although the service was fair I could never get successfully put on their auto pay plan. Their CSRs always told me that my cc number was declined. I verified with the bank that nothing had been declined because they never got a call through their systems so the decline came from Straight Talk middle ware systems not from the bank. I even conferenced in the bank to speak with ST representatives. After 8 months of this nonsense I finally had enough and went with T-Mobile. Even then, T-Mobile said I could wait until the end of my call card time and then port my number over then. I waited 24 hrs and still didn't get it ported. After waiting on hold for 1hr 10mins with T-Mobile, they told me the reason was that my account at ST was deactivated yesterday and that they could not port the number.

Yesterday I went to Walmart and bought 2 thirty dollar ST cards so I could put minutes on our phones. We haven't had minutes for a few months because we couldn't afford the 90 dollars a month at the time. Today I called them to put the cards on our phones and was told I couldn't use the 30 dollar card because my phone isn't compatible with it. I have to use either 45 or 60. I told them I was not going to accept that and they supposedly transferred me to a supervisor. Please I need people who can speak English clearly. I explained my dilemma to this person and she told me the same thing but that she would do it one time courtesy but I would only get 20 days not the 30 the card tells me I will get.

I'm CONSTANTLY having to take out the battery for the "Message not sent" glitch. Straight Talk took it to the next level and claims neither I nor the person I text is getting the message when they/I get the text. I HATE this phone company.

On or about 9/14 our ZTE Savvy, purchased new from Walmart on 3/28/14 suddenly stopped working. I called Straight Talk and they created a ticket and told me to send the phone back to them. Once determined it didn't work, they would replace with a new ZTE. Approximately 9/25 I received a box with an LG flip phone (not a data phone). I immediately called them. After being disconnected over 4 times in four hours, explaining what happened to each service rep, I was escalated to "corporate office" - "Nemia" in corporate told me that I would receive a call in 24-72 hours to tell me when I would receive a label to send the flip phone back and when that was received, another 3-5 days for my ZTE to be shipped out. On 9/29 I called back just to follow up. Nemia had cancelled/closed my ticket!!! Now I had to begin all over again with the case.

I purchased a ZTE cell phone from Walmart. After a few months when I made a phone call, the other party would say they could not understand me. I got on the computers and asked if anyone have a problem with the ZTE cell phones. Several people said if you turn on the speaker it will clean up, which it did. It is not a working phone if you have to turn the speaker on to be understood. So I called Straight Talk and they told me to take the battery out and tell them what color the rectangle was under the battery which I did and they said if it happened again call to send it back.

I am a bring your old phone customer and I have just been through the worst kind of ordeal with straight talk as I tried to transfer my phone number from an existing sim to a new sim card that fit my new phone. Even though it was the fault of the straight talk customer service I subsequently lost money doing things they told me and went days with no phone service with little acknowledgement from Straight Talk.

I've had Straight Talk in Texas for 9 months with no problem. Now traveling. Lost service somewhere between St. Louis and western Illinois. The friend with whom I'm traveling also has Straight Talk and hers has service. When I called, I discovered that my actual carrier is Verizon and hers is ATT. Nothing about that is mentioned in the brochure or when you purchase it. There is a map in the brochure showing coverage throughout the country. Actually, Verizon doesn't cover the area where I'm visiting. If I had wanted Verizon, I would have bought it in the first place! This is deceptive advertising. I am very unhappy to be without any communication for several days! The first thing I will do on return to Texas is to find an honest and reliable carrier.

If you are thinking about getting Straight Talk wireless, don't, I repeat, don't do it. You will not get what you pay for. The data streaming is so awful that I give up. And I get so frustrated. The customer service has no clue on how much data you are using, so their answer is you must have used it all. They will not listen to you and they will keep repeating themselves. So if you want the aggravation, be my guest.

I have been with Straight Talk since 2012, and I loved it in the beginning especially the fact that you had the option to pay it up 3 months, 6 months, or a year. I had a Galaxy Mega for most of the year, and it broke so I got a temporary Straight Talk phone from Walmart for $30. I called customer service, and they did the port which was hell because I went from a GSM to CDMA phone. So after that port, they immediately terminated my SIM card. I was unaware of this until I got the Sony Xperia Z Ultra, and was told that I needed to buy a new SIM card in order to keep service and keep my number. That port was hell also. Just getting the APN settings for the phone took 2 days. That phone broke last week so I went and ordered a Huawei Ascend Mate 2 factory unlocked from Amazon. It's compatible with AT&T, T-Mobile, and Straight Talk.

I attempted to set up service with Straight Talk -- bringing over both my device and telephone number. I filled out the requisite forms, put in my payment information and waited. Three business days later, I noticed that I still had no service and the "pending" charges had gone through. Naturally I called to find out what was happening. To summarize: the agent had to redo ALL of the forms I had already completed -- never explained why. After doing so, he said that everything had been started and all we had to do was wait for my Sprint to "port the number" over to them. He gave me a time frame of 2 hrs. minimum, 2-3 business days maximum. I was then told that once my service with Sprint stopped I was to dial a number from my phone and follow the voice prompts and activation would occur.

I started service in March of 2014. Service was (OK) in the beginning. However, long about May 2014 I began to experience intermittent service disruptions. By about June 2014, these became more of the rule rather than the exception. After many (many) calls to customer support (at least once a month), these problems persisted. Yesterday (while 25 miles from home) I attempted to make an emergency phone call and guess what, the call kept dropping! I contacted them yet again today and was informed there was nothing they could do about the problem (paraphrase). I then asked for a supervisor and explained to her the trouble I was having and how often, she made the generous offer to add one service day to my account. WHAT AN INSULT!!! I would have liked to have given the service 'zero' stars, but that was not an option.

DO NOT BELIEVE THEIR "BRING YOUR OWN PHONE" PROGRAM!!! I bought a $250 phone on eBay after imputing the serial number into the compatibility box. ST said my phone was compatible. I called in after I bought my phone because I wanted to keep my number. ST said my phone is NOT compatible! EVERY TIME I have needed to call in to their "customer service" department (I've been with ST for 5 years), it has been nothing but headache. Not only that, but they need to hire people who can speak English CLEARLY!

I see many Straight Talk ads offering free or discounted phones. Every time I click on one of these ads the phones aren't available. Just straight up FALSE ADVERTISING!!!!

It's been well over 3 months and straight have not yet refunded my 251.38. I'm sick of getting ticket numbers and not my money. If something don't get done today, I'm gonna file a lawsuit against Straight Talk because where the one who took it off my card, now I been waiting 24/48 hrs for over 3 months. I done you'll either fix it or I'm suing thieves.

I bought a Samsung Galaxy Centura from Straight Talk a few months ago. I like the phone except for the time that jumps back five hours randomly. I have tried everything to get it to work without luck. I "live chatted" them four times this week alone and called them once. Each time they did the same procedures and none worked. Finally they wanted to reset my phone but I don't have a backup. They are refusing to do anything to further help me with this problem. I am so frustrated. All I want Is a new replacement phone. I paid for a working one and got one that doesn't. Straight Talk won't bend to service their customers. They just lost me as one.

Do not be a fool, do not fall for Straight Talk Wireless low price nonsense, you get as little as you pay for and less. Here is what I have gone through for the last month with Straight Talk Wireless and their customer no service. My first cell phone broke within 2 weeks. It would not charge, the port on the phone was loose. Like a fool I upgraded and bought a better phone thinking that would be the end of the trouble. What a mistake, the new phone was defective and would turn itself off randomly even in the middle of a conversation. I was told I would have to mail it back in 3-5 business days. They would look at it and either fix it or replace it, another 3-5 days more to ship one back. They sent out a new phone that FedEx supposedly lost in transit. They refused to do any thing until it had been lost for a full week. Then they shipped out a very used "refurbished phone" - scratches to the screen, dent and scratches to the body of the phone. It could not be activated. They claimed they would start an escalation and I would have service within 24 hours. Well they lied. I still do not have service.

Straight Talk attempted to transfer my existing number to another phone. I followed their instructions and purchased the proper kit from Walmart. When the other phone was activated and programmed, it had another number. I called and was told that my number was being transferred to that phone but had not been done yet and when it was done, I would get my number back. After another day, I called and was told to do the process online but to use another SIM card since a SIM card can only be used one time on a single phone. I followed their instructions was told to turn off my phone and then to turn it back on and reprogram it and I would have my number.

I have spent about 20 hrs trying to get this situation fixed. We bought a phone and a $45 card. I did the activation, was told in one hr everything would be ready. That was a lie. Nothing worked on the phone so I called back and spent 3 hrs punching in programming numbers, then was told in 24 hrs that everything would work. It started working in 3 days but no internet. I spent 4 hrs answering the same questions over and over. In the same call they said another 24 hrs that never happened. Finally calls could be made and received but no internet and the customer service lost our notes. I have tried to reach upper management but have failed. Can anyone help?

Straight Talk wireless is garbage. The equipment is very poor quality and nonfunctional. The staff speaks broken English and is unknowledgeable. First day I got the service the phone started locking up. Was told to take battery out and put back in. Yes this was a temporary fix but the problem kept happening. Messages sometimes are never sent or received. The employees are rude and uncooperative. They advertise unlimited talk, text, and web. This is blatant false advertising. I would not recommend the service to anybody. Straight Talk is straight garbage.

I was transferring my phone from T-Mobile and decided to go with Straight Talk. I followed their instructions for switching out the SIM cards and activating the new line, no luck. I tried contacting them via the live chat on their website and gave up after getting booted three times. One CSR actually booted me in the middle of typing up my SIM info he'd requested, giving the message, "please respond within two minutes", then immediately ending the conversation. The other two just said, "One moment please" and then left. I gave up with the chat and called their customer service line. Twice people answered and immediately hung up as soon as I told them what the issue was. The third person I spoke to was extremely rude, actually yelling at me when I asked her to repeat her question (which I could not understand due to her very heavy accent). It's a shame that the service plan is non-refundable, otherwise I'd just go with another company immediately instead of waiting a month. As of this moment, I still do not have phone service.

I just want to advise people NOT TO PURCHASE Straight Talk's new phone. The ZTE WHIRL. I should have listened to my instincts when I decided to buy it, that told me not to because I had never heard of this brand before. The problem was, that the Straight Talk phone that I had previously, (which I loved) had "talk to text" & I used that feature frequently. I only had 2 choices, a $90.00 phone, or a $200.00 phone. I had to either switch providers, or purchase the $90.00 phone. I have to say, until now I have been very happy with Straight Talk, but this brand of phone that they're carrying is the worst phone that I've ever owned! The screen locks up constantly, goes blank, the only solution is to remove the battery. It's EXTREMELY SLOW, I'm thrown offline continually and that's if I manage to even get to the site I'm looking for! I am writing this in hopes that Straight Talk and the public gets the message that this brand of phone that they're selling is an INFERIOR PRODUCT.

My phone is giving me trouble and I have had less than a year. They want me to ship them my phone before they will ship me a replacement. I run my business from this phone and cannot go without a phone for a week. By the time I ship my phone to them and then they ship my new phone, I will lose a week of business and no way I can afford that.

We have been Verizon customers for over four years. While we were always very happy with the service, we were tired of being nickel and dimed for every little thing, especially the data overage charges. Our Verizon bill for two phones with 1400 minutes, unlimited text, and 2GB of shared data was always around $200 per month. After hearing about Straight Talk we decided to give it a try. It was advertised as $45 per month for unlimited talk, text and data and you could stay on your old network. This was including tax. Since we wanted to add a line for our pre-teen son we felt this was the way to go.

Bought a new phone after making sure it was compatible. Did the whole bring your own phone thing. Paid $65.00 for the SIM card package. I was able to add the SIM to the new phone but was only able to get calls and text. The data would not work. Contacted customer service.

Bought a phone card, tried to add it to my son's phone. I called customer service before adding the card bec it had been deactivated for a while. The lady asked for the phone number and I told her it had been deactivated for a while and she said just add it to that number so I did. The phone never worked for hours. I went to Walmart. The great people at Walmart tried to do everything to help me but the Straight Talk customer service was awful. I asked to speak to a manager who hung up on me really, wow.

Call center employees for Straight Talk do not have any authority to actually assist; instead they work from scripted material reminiscent of robot-like actions where repetition is paramount. And the wait times are between 7 and 12 minutes and to get someone who cannot help with anything substantive is disheartening.

My phone broke, tried to use a old phone. After 4 hours of running around doing what they asked, wasting money, scratching things I don't need through 5 of their different people you can't understand, I wasted over 100 dollars and was told, "oh well we don't do refunds." I have no phone, they got my money, I got nothing from it! Each person told me to do something different. Nobody knew what the real facts were. They scammed me and there's nothing I can do about. Please don't let it happen to you!

I just wanted to share my most recent experience with Straight Talk Wireless. After several years with AT&T paying those guys over $36,000.00 I decided to go a cheaper route. I should have stayed with AT&T. Within the past several weeks, I have purchased multiple BYOP (bring your own phone) sim cards (5 to be exact) for myself and my family which we all have iPhones. The service has been great, no complaints there. Data service was just as or faster than AT&T in most cases. So I decided to look into getting one of their BYOT (bring your own tablet) sim cards to use for my iPad mini (AT&T-GSM) which was also part of the same account I had with AT&T.

My phone went bad in less than a year - had to spend hours with them to get it replaced. Would not send new phone until old one was returned. Told them that really could not work for me as this was my only phone and I have terminally ill family member and I needed my phone at all time so I could be reached if something happened. They said they needed my old phone first. So I sent it back - received my replacement. Not only was it reconditioned, it did not work. Spent over an hour on two desperate calls to get approval to send new phone back. Asked to get replacement first then return phone. They said can't do that. Also asked if I could pay for upgrade. Said I have to take same model. Asked if they could send a new phone instead of a reconditioned. They said it has to be a reconditioned one even though I bought my phone new. Was told again no. I would not recommend this company.

I have had a Straight Talk byop Sim in my galaxy s3 mini for about three months. They give you 3 gb of 4g data, then they slow down your connection to 1995 dial-up speeds. The first two months were fine, but on the third month they slowed down my internet after 1.3gb of usage. Customer service said I had used up my monthly allotment, even though their own system said 1.3gb, and I know how much data I use. I will switch to T-Mobile prepaid as soon as it comes time for a new phone.

Straight Talk made it impossible to port over our phone to Walmart Family Mobile without paying for an extra month. Their customer service is the worst in the world. We're only switching because their bring your own phone option only works with very few phones. Their supposed 30 day plan only works for the month you buy it in so no matter what you cannot transfer time over, their agents have not clue what they are talking about on how many days their service works. Worst cell service ever!

2 phones transferred ok, a bit of trouble, but then the 3rd... Long story short, many phone calls, nobody talk very good English, not sure where their support is located. They ported our number from Verizon to an unknown phone. Nobody can seem to find it. Will not reverse the port within hours of making the mistake. Would not admit a mistake was made. Would not find who made the mistake. Still on hold...

4 months ago I purchased 2 ZTE phones owned by straight talk. A month ago the feedback I was receiving when talking on the phone was my conversation was muffled and no one could understand me. I had purchased the extended warranty from Walmart however my phone was still under the factory warranty. I was directed to Straight Talk. I spent 3 hours talking to 4 representatives in an effort to resolve my issues. When they finally agreed my phone defective I was informed they were going send me a replacement and I was to mail the defective phone via FedEx. I received 2 emails, one from Straight Talk and one from FedEx. I was to read and follow the instructions carefully, which I did!

There are no words to describe how disappointing my whole experience with Straight Talk has been. I bought a 'bring your own phone' activation kit that would not work on my phone even though they checked it for compatibility and troubleshot the phone repeatedly. I called back after checking several different solutions. I wasn't angry, I just wanted my money back since the product obviously didn't work. I tried explaining the situation but the representative insisted that it was MY FAULT!! The final straw was when the customer service representative HUNG UP ON ME when she realized she didn't know what to do and didn't want to give me my $70 back for a SIM card that plain and simple DIDN'T WORK.

30 day cards aren't always 30 days customers should double check because I was scammed outta serves day! I just wonder how many times they have done this to people.....

I have had Straight Talk for over five years. Last year I upgraded (bought) my phone and I was overall thrilled. After that year, I began to have issues with my phone. The representative could barely speak English that I could understand, but also when I spoke about my issues regarding my USB port not working properly, battery not charging, I was told by the representative that "We cannot give you a new phone since the warranty had expired and I did not have insurance." I get it, but at the same time, I did state to the representative that I asked to purchase insurance when I activated the phone but was told that insurance was not available for my device (Samsung Galaxy S2). What phone company does not offer insurance? However, I have discontinued my service with Straight Talk and have now gone to Sprint.