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About Straight Talk Wireless
Straight Talk is a no-contract phone plan that shares networks with four major cellphone service providers. It doesn’t restrict people to long-term contracts, and it offers nationwide coverage and more data plans with flexible payment options.
Pros & Cons
- Affordable options
- Add-on features available
- No contracts
- Data can be slow
- No family plans
Straight Talk offers basic cellphone coverage and the option to purchase discounted phones or keep your current phone. There are no contracts and no hidden fees.
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Reviewed March 21, 2023
On December 19, 2022, my cell service and data stopped working. My plan was paid up until December 25. Due to this loss of service, I missed important job interviews and numerous client calls (potential business). Beginning on December 19th, I called StraightTalk customer support. I would just get the runaround. There were a series of steps they would require me to take (restart phone, provide IMEI, etc), which I was required to do over and over again, over several days... at total of around 50 or more times, to no avail. Over this time, occasionally, I would have partial service restored (phone with no data, or data with no phone), only to stop working a few minutes or hours later. On or around December 22, I reported them to the BBB in hopes of a resolution.
On December 25, I renewed my plan, a $45/month plan with unlimited data up to 50G, paying it out through January 24, 2023. I still did not have a working phone up to then, but renewed it anyway in hopes that they would fix it after the holiday madness (even though the customer support is outside our country). After the holidays, my phone began working again. Then a gentleman contacted me from StraightTalk, to resolve the BBB complaint. I told him how I lost jobs and client business and that I would like a refund for the days of service that I paid for, but did not have. He agreed to issue me an 8-day credit. But he did not issue me an 8-day credit. Instead, he erased the plan that I paid for, expiring on 1/24, and instead added an 8-day plan that had only 500mb data, expiring on 1/4.
When asked in BBB if I accepted this resolution, I rejected it. I have continued to call StraightTalk to correct this and they flat out refuse. The excuse they give is that I didn't pay for the service with a debit/credit card, but instead bought a refill card. It does not matter. I paid 52.15 for a month of service that I never received. They refuse to make it right. Within the BBB dispute, they keep saying that they are trying to contact me. But they keep calling me number that they disconnected, when I have repeatedly given them the alternative number that I am using while I await the return of my phone number. And based on various social media groups, they are doing this to thousands of people all over the country.
Reviewed March 21, 2023
This is the worst customer service ever. I ask several times to speak with a manager and they keep reading a script and refuse to transfer your call. To enable anything they want you to purchase minutes before they will help you even though you are broke till you get paid next. I purchased 1200 minutes. I should be able to use those minutes even past 30 days. I hate wasting money like that. I feel I don't get my money's worth. I feel this company should be shut down and out of business. It is the worst and do not go with them.
Reviewed March 17, 2023
I called them at 9:30 am to change my service from Tracfone to their $35/mo unlimited talk/text 10 GB data and 5 GB hotspot data. Tracfone does not support hotspot data service. The first person kept me on the phone for 1 hour collecting all my info, particularly payment. When done he told me to wait half hour and check my phone for service and to call back if it was not activated. It didn't work after waiting 45 minutes and I called back. Impossible to get through to the right dept and when I did they wanted to set me up with an account. I told them I did that already, they had no idea.
I called all day and spoke to 4 different people giving them the same info. These people, sales, customer service and tech don't have a clue how to transfer and activate a phone service. They deactivated my Tracfone service and my phone was down most of the day. 2 of the reps were very rude and keep repeating the same thing went I told them I didn't understand what they were telling me. I'm going to go to a cell phone store and find a good carrier, these people don't know what they are doing. Sean Hannity advertises this company on his radio show a great phone company, apparently he hasn't read the reviews or doesn't care. I would like to send him an email as well!
Reviewed March 16, 2023
I've placed an order 3 weeks ago and yet to receive my order. I keep calling and they keep giving me the running around. They will not refund me until the order is shipped and refused on e it out for delivery... How can I refuse something that is not shipped, it's been 3 weeks... Do not purchase anything from Straight Talk that are doing like the banks are doing stealing money from people. Buy your Straight Talk phone from Walmart or eBay. Do not send money to Straight.
Reviewed March 13, 2023
Worst customer service ever and I've dealt with a lot of awful service departments. Once you made it through a solid 30 minutes of chat bot hell they'll probably hang up on you... if the chat bot doesn't tell you that you don't need a human on the line because it's faster. Yes, you are reading that right! Their system will argue with you that you don't need to talk to a customer rep but instead it will read you the menu options 5 more times... Not that it makes a difference if you make it to a human. You'll just get left on hold, hung up on or lied to about the issue at hand. Avoid doing business with this company if at all possible and if you do pray to god that you'll never have to contact their service department.
Reviewed March 3, 2023
Customer service is terrible. Phone service has been out three days so far. I have never heard of a wireless service being down for this many days. Stay away from them, I am leaving them forever. Absolute GARBAGE SERVICE and CUSTOMER SERVICE is incompetent.
Reviewed March 2, 2023
Beware. The customer service at Straight Talk is virtually nonexistent. When dealing with a phone company, you are going to need a customer service department. But their customer service has gone downhill ever since outsourcing to India from Miami. I remember when they were in Miami, and it wasn't bad. But now, their customer service in India is out of control. Most of the time, you will be on hold only to get hung up on.
Also, if you actually do get a person, they always give you the runaround. They even are sometimes ridiculous. One guy gave me another phone company's phone number just trying to be funny. They must not have any accountability. This falls on the leadership of this company. By now, they have to know what is going on, and they have failed to act upon it. This phone company I am sure is losing a lot of business because of this. Straight talk, your company currently does not have legitimate customer service department!
Reviewed Feb. 21, 2023
Do not work with this company. It's a scam. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. Their website claimed my transaction didn't go through even though my credit card was charged. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. So I'm out money with no phone or service and thus far no solution offered.
Reviewed Feb. 17, 2023
Make sure you check if your phone is compatible by texting "KYOP" to 611611. There isn't a clear warning about this and they won't give you a refund if you buy service that doesn't work for your phone. Stole $57.98 from me.
Reviewed Feb. 17, 2023
I have now made five separate trips to Walmart in process of trying to set up a service plan for a phone I purchased on Monday. Today I was told I would only need a credit card to sign up for service. Once again, I went home, called customer service, and learned that I could not in fact set up a service contract unless I already had a different phone for text message verification. Alternatively, the rep informed me, I could provide numbers I had called on the phone during the two months before I purchased it. Concluding that she was psychotic, I asked to speak to a supervisor. Nope, only if I could receive texts on a phone that doesn't exist, or provide numbers I had called on my new phone before I bought it.
Reviewed Feb. 14, 2023
I've had problems with customers service every time I've had a issue with my service. There's no kind of help or communication to help at ALL. Kept asking to speak to a manager but was told they were a manager. Asked for a supervisor and was told they don't transfer calls. I'd have to message back later so I called and there was no manager on duty so left my call back number to speak with a manager and 2 days later still haven't heard from Straight Talk. That's how much they give a .
Reviewed Feb. 12, 2023
No customer service at all. No one knows how to help or even cares. I have never experienced worse customer service in my entire life. Don’t waste you time or money. They are crooks and will not help!
Reviewed Feb. 2, 2023
I have been without service since 1/02/23. I was charged the full amount and then the next day lost phone and text service. Customer service gives no true resolution to the issue. They refuse to credit my account and are charging me full price for another month without the service I paid for. I am not alone in this and their Facebook page is full of similar issues.
Reviewed Feb. 1, 2023
Straight Talk could never get my phone to activate. I spent HOURS on the phone with customer service getting the same answer every time. "Wait 30 minutes or 2 hours and we'll call you back to see if it's working". My other carrier released my number which left me with no phone for 36 hours. This number was the main line to my business that are on paid ads, my website, business cards and that all my customers have already. Tried porting it back to my old carrier and the number is GONE! There wasn't one person that I spoke with that even cared. Just a Philippine call center that is undertrained and could care less to do their job. This is one of the worst experiences I've ever had with any company. DEVASTATING to my business.
Reviewed Jan. 31, 2023
Long time customer of Straight Talk. Jan 4th of 2023 lost all coverage and internet. Calling in almost every day for 2 weeks resulted in only frustration at the incompetence of the cust. service. I have purchased my plans by the year for long time as well. I was assured to be refunded on the 15th of January for almost 8 months of service they could no longer provide due to tower issues? Or who knows as it was not freely shared. Found out on 31st of january they have reneged on monies due to me as I received some service off of the plan. DO Not do business with thieves. If you must I caution you against any long term contracts as if something goes wrong you will not get your money back.
Reviewed Jan. 28, 2023
I have been with Straight Talk Wireless for 3 years now. It is affordable and I like that I could bring my own phone. However, I was told that my AT&T sim card (bought through Straight Talk) was no longer compatible. I was forced to accept the free Verizon sim. Verizon does not work well in this area, hence the AT&T sim card. After converting to the Verizon sim, my line has shown "inactive" for weeks. I called customer service multiple times only to have the call dropped each time. I am going to be switching to AT&T prepaid. Hopefully, that will prove to be a better choice as I run a store and absolutely have to have reliable service.
Reviewed Jan. 25, 2023
I have been a customer for about 7 years (with 4 phones/lines) in my household. Yesterday one of our phones just stopped working (wouldn't turn on). The phone was bought 7 months ago (has a 1 year warranty). I called Straight Talk today to get it fixed/replaced and after explaining what happened, the person I was talking to said she needed to give the call to a manager. She switched me over and I told the next person what happened. That person took my address, email address, and phone number. He then said that a label would be sent to my email, to send the phone (via UPS) to Straight Talk, after they received it they would send a phone back to me. After repeating the address about 4 times, spelling everything, he then said the label would go to my email, again. We then hung up. About 5 hours later, I had not received the label via email, so I called back.
I then got someone that I explained the situation to again, gave the person my ticket #, from earlier in the day, and he then stated that "my request was denied". I asked what request and he said that the ticket was closed and there was nothing else he could do. I asked for a manager or someone that could do something. He said he was not allowed to transfer the call to anyone else. I asked many times to talk to someone in the warranty department, the department that makes the decisions, or anyone higher up. He said he was sorry but not allowed to once the ticket said it was denied. I then told him that we would be leaving Straight Talk before the weeks done. I am very upset that they would not honor the warranty that the phone was supposed to have. This was a phone that was over $300, lasted 7 months, and just stopped working (with no misuse of it). I do NOT recommend Straight Talk, since they will not do honor their warranty!
Reviewed Jan. 23, 2023
I bought my mom a Straight talk phone. Now she has no service. Their poorly trained customer service simply hands up when they can't figure it out. Now my mother has no phone service. That's what I get for trusting these people.
Reviewed Jan. 18, 2023
I've been a customer of Straight Talk for a very long time now. This year my incoming/outgoing calls and incoming/outgoing messages does not work at all. Any incoming calls gets sent straight to voice-mail as of January 3rd, 2023. I pay the 495 for a year service. I have not been able to send or receive multimedia messages through my texts since I upgraded my last phone to the Samsung Galaxy Note 9 as of March 2022. I've been hung up on twice by customer service when they transferred me to the higher up to take care of my persistent problem, however me being a long time customer and a screw up on their end does not matter to them. They want me to pay for a new sim card and refuse to refund me the money for the time left under my year of service plan.
It's not that I am upset about having to pay $0.99 for a new sim card but it had nothing to do with the sim card and that it was their company that made the mistake and refused to fix it. 5 people, 2 hang up calls in less than a week at that and not once, "I can send a sim card or fix this small simple mistake from our end" and the fact that I went through all these people and it took that long to find the issue which could have saved so much time and hassle. You constantly get someone who cannot speak English very well. And come to find out the screw up on their end is the phone's IMEI #. Someone put the wrong IMEI # associated with my sim card #. They refuse to fix it without telling you to purchase a new sim card.
Save yourself the headache and go with someone else. It's even cheaper through Spectrum. I pay more with Straight Talk than I would have if I just went through Spectrum or elsewhere. Hope this helps some who may be experiencing the same issues as I am! And if you chose to go through with Straight Talk Good luck. Wish you the best with this service. It was not all bad but after the change in my phones it went downhill and has steadily been declining my opinion and frustrations with this service provider!
Reviewed Jan. 12, 2023
It takes a lot of time and patience to get through to customer service. Calls are dropped. New charges have been applied. I'm being double charged, and when I try to get through to accounting I'm disconnected again.
Reviewed Jan. 9, 2023
Customers, people DO NOT GO WITH THIS SERVICE PROVIDER!! They have horrible customer service, They CANNOT HELP CUSTOMERS WITH ANYTHING!! Save your time and money. I HAD AN ISSUE WITH MY PHONE NOT HAVING SERVICE AND THEY COULD NOT FIGURE IT OUT! I had to switch carriers. Also every time I called their department would put me on hold and then eventually hang up. Then I would call back and if they would pick up they would transfer me from one department to another and then eventually hang up again!!! Such stupid horrible customer service!!!!
Reviewed Jan. 9, 2023
I am a very unsatisfied new customer. Let me begin by saying I am not typing in caps to be yelling just making the story easier to read. I placed a call to Tracfone HQ before writing this review in hopes of solving my issue & of course had to leave a message for Ms. ** by grave due to the fact she was not able to answer her phone. So let's begin, on sat Jan. 1st I spoke directly to a ST agent & provided them the IMEI of the phone I had just purchased a week prior & active on WM to ensure it was compatible. I was told, "Yes it will work."
So I bought the BYOP & keep my # sim kit that day, then on Sun Jan. 2nd I switched to straight talk (ST) from Walmart mobile (WM) with the help of a ST customer service rep. The rep had to rebrand the phone from wm to ST so it would work on the ST network. This is where the fun begins, the phone was not rebranded correctly or at least that is what I was told. I made several phone calls to reps & finally had to go to Walmart & directly deal with a wonderful agent named sam. She took over for awhile & helped me for approx 3.5 hrs on mon Jan. 3rd she was disrespected, yelled at & hung up on by a few different reps but was finally able to get an agent to rebrand the phone correctly.
However when this was done they changed the # which left my business # deactive. Now I have been stuck in a recurring 12-24 loop of escalations with customer service reps, technicians & supervisors that all keep assuring me the problem will be resolved "This time" the CSR that didn't rebrand the phone correctly started the issue which was then compounded by the CSR that deactivated my # by not transferring it when she was clearly told too. It is now the evening of Fri. Jan. 6th & I still have a dead business phone #. If the 1st rep that assured me it would at most take a couple hrs on Sun night for the transfer to be completed would have done the job correctly. I would not have lost a weeks worth of contact with my customers which I will be seeking compensation for.
Reviewed Jan. 5, 2023
I will not claim that everything about my experience with Straight Talk was completely horrible. They have great coverage in the area where I live. I'd say about 95% of the time I had good reception while talking/texting. However, that alone is nowhere near enough to make up the awful experiences I had with them. I'll keep this as short as I can, but I would strongly encourage prospective customers to read and consider what I dealt with.
First, whatever you do, DO NOT order a phone through the 3rd party company they are partnered with called SmartPay. It may sound appealing to break up your payments when purchasing a new phone with no interest, but know this: If the phone has a factory defect and cannot be used, they will not replace it. Straight Talk will not replace it. Your only option is to buy another one and keep paying until the useless phone no longer has an outstanding balance. I swear to God, it happened to me less than 1 month after I got the phone.
Both Straight Talk and Samsung agreed that the phone should be replaced and covered under warranty. SmartPay threw their hands up and said "Not our problem. Now pay off the potato we sent you." That alone should have been enough for me to sign up with a good phone company, but I was an idiot and regrettably stayed. I'll skip to the final incident that pushed me over the edge. For several months I was receiving nearly daily texts from Straight Talk urging me to convert to a Verizon SIM card and to get a free month of service. I eventually gave in and they mailed me a new SIM card. It wouldn't work when I installed it and when I called customer service they told me to put it in when my service cut off at the end of my billing cycle.
One day around noon, the phone suddenly had no service/signal. I inserted the new SIM card as instructed, but this failed to work. I had to use my work cell to call customer service again because apparently you can't call them for assistance on their own devices if they discontinue your service. Anyway, I finally get someone on the phone and after a very lengthy conversation, I'm finally told that I needed an activation code to activate the SIM card for it to work. Sounds simple enough, right? Wrong. She then tells me the code will be emailed to me 5-7 days from then. She was dead serious. They expected me to go a full week without a phone because apparently they can't just generate an activation code, which makes no sense at all.
I was never warned that if I gave into the nagging about switching to Verizon's towers I would be phoneless until they finally got around to sending me a code they undoubtedly could have created right then. Or how about send the code when the SIM card is ordered? Why in God's name would anyone think this isn't a completely stupid process? This was 2 months ago and I went out that same evening and signed up with a real provider. I sincerely regret wasting as much money on these people as I did. Don't make the same mistake I did. Avoid this company like the plague. This business deserves to fail and I sincerely hope it does.
Reviewed Jan. 5, 2023
This company has completely went downhill!!! I have been with them for over 15 years and this last 2 years they have been terrible!! Just like now they shut my phone off without warning and when I called they claimed it is because my sim I have been using is no longer compatible with their new networks! Which they are supposed to warn us of such things when we have paid! So I just say, "Fine, send me a new sims" which they made me pay for!! Then I tell them I want to have it activated with my same number and to a new phone I got which they sell the exact same phone!! Then they tell me that that phone will not work on their network. Lmao! Saying it is a CDMA only lol which is also false!! Even Walmart who is a partner of theirs has it showing as both Samsung Galaxy A13 5G A136U 64GB GSM/CDMA!! So they are just trying to sc## people over and make them buy only their phones! It is ** so after 15 years I will be going to another carrier!!
Reviewed Jan. 4, 2023
On 01/04/2023, My daughter phone was disconnected because the monthly payment was not received. The payment was suppose to come out on the 5th of the month. After be put on hold for 42 minutes I call the corporate phone number only to be told no one was in and that I should email you. This is the second time this happened and on the first time I had to remind the Customer Service lady that it was suppose to come out on the 5th, Why does Straight Talk change payment dates and not think the customer might not have the money going into that checking account until the date that the customer sets as a payment date.
AFTER 52 MINUTES someone picked up. Customer Service person who called herself Justify told me there was 30 day cycle. I asked her what about months that have 31 day? Is Straight Talk try to get part of an extra cycle? I told her I don't get paid by Straight Talk's cycle and I get paid on the 5th of the month. WHERE IS THE CUSTOMER SERVICE!!!
Reviewed Jan. 4, 2023
After a week or more going through Straight Talk's automated service and speaking with many "agents", being disconnected countless time I still cannot make calls from my phone. Always the same response. "Reboot phone and try it again."
Reviewed Dec. 29, 2022
I brought a brand-new iPhone SE on Straight Talk's website. When we receive the phone it was defective. I called Straight Talk customer service to try to speak to the return department. They give you such a hard time. They ask, "Why are you returning?" And my reason was not good enough for them. They told me the phone was not defective, and that they are not going to return it after being on hold for over an hour. I then hung up and called back to speak to somebody else. They connected me to the return department and I was explaining to them what’s going on and they said they are working on it. Then next they hung up after being on the phone for over an hour again. I spent my whole day trying to contact Straight Talk. I have contacted them over nine times and every time I speak to the return department they hung up and never returned my calls. I had to call the next day to speak to returns about getting my money back.
When I purchased the phone online they did not email me a receipt to my email. When you give them your email address and ask them to repeat the email address they have on file they will not repeat what you give them. The guy who I spoke to returns, said that he was going to send me a shipping label and I was not going to be charged for the shipping. He had told me to take it to the UPS store and they will print out a label and I would not be charged for shipping.
When I get to the UPS store they could not pull up the number that they gave me at straight talk. They said they were not in the system. I call straight talk and had to go through the whole process again to try to get somebody in the return department and they would not connect me over even though I told them I was currently at the UPS store trying to send back their item. I had to pay out of pocket just to return the item, and I disputed the charge on my card. This is the worst phone carrier. I’ve been with them for years and I have never seen it like this. I am looking into finding another phone carrier.
Reviewed Dec. 24, 2022
I needed this phone to work and it's always dropping service. Customer service is no help, wants me to call from another phone which I don't have. The first few months service was great and now service is dropped constantly. I'm supposed to have access to service that I pay for and I'm not getting it. I prepay like everyone else and they fail to honor their end of the deal. I have to restart my phone toggle between airplane mode to make it work. If I miss calls I could be in serious trouble. Thinking of going to Mint Mobile as the coverage is just as good for half the price and they offer better phones.
Reviewed Dec. 24, 2022
I would never buy another phone from Straight Talk. Bad people and had phone two years and want unlock it two of them at that and the sale rep had attitude. Everything was no instead of explaining it and the phone still not unlock. Said they were sending it to my email.
Reviewed Dec. 21, 2022
Customer service unhelpful. Called over and over again. Nobody helps. They just say they will call you back but they never solve anything. Talked with them 20 times today for the same issue and it is not fixed. Home phone receives calls but can't make calls.
Reviewed Dec. 19, 2022
Had an issue with my sim not connecting to my phone, I was transferred and hung up on 7+ times. The “managers” had no idea what they were saying and kept insisting that my sim would magically start working after I turned off my phone for 15 minutes (10 times!) and called back. I called and gave all the info on the card and account made that day and then Said they are unable to give me information on how to fix my issue because they couldn’t confirm my account because the only way to was to a. Receive a text with a code (but I didn’t have service that worked), b. Tell them the credit card I had used to purchase the plan (I didn’t use a credit card) or c. Tell them a number I recently called or texted (I NEVER HAD SERVICE).
Because of this I also couldn’t receive a refund for a defective product as they couldn’t “confirm my account”. The “manager” refused to transfer me to anyone else and insisted that they were the only person I could talk to even though I would say my phone didn’t have service and she would ask “but how many bars do you have?” None? It says I don’t have a SIM card! Absolutely appalling and an absolute scam.
Reviewed Dec. 16, 2022
Hours and 9 calls, but nothing fixed. First two calls were a waste of time. The rest of the calls were long and dropped. My voice and language was calm & professional the whole time. The only thing they accomplished was turning off the active Tracfone service. Which means that the purchased Straight Talk service was never activated. I discovered this a couple of days ago when my minutes ran out on my unlimited plan. All those calls, hours, and being hung up on, all wasted effort & time. It's pathetic for any company to treat their customer like that.
Reviewed Dec. 10, 2022
DO. NOT. SWITCH. TO. STRAIGHT. TALK. So AT&T was working but getting pricey so we (wife and I) switched to ST (Straight Talk). I tried and tried and tried to get my service working after installing the SIM card they sent. Nothing. Went on online chat support. Apparently there was some kind of error in the number transfer process that needed to be resolved before I could have service. That's fine, whatever. It happens. Here is the kicker, though: In order to resolve this error, I had to CALL. Guess what I needed for that? SERVICE! Guess what I needed to get service? THIS ERROR RESOLVED! I got stuck in a stupid endless loop. No other alternatives. They kept saying in the chat support that I needed another device that could call. What person has multiple phones? Don't assume everyone has another person to call for you. Oh, and that 611611 number they tell you text will only respond if it is your number. Guess what that requires? Service.
So, I said "fudge that" and went to another carrier, except STs idiotic rules had one more whopper for me. The carrier said my number was currently locked under a "Transfer Protection" lock by ST. I went to ST chat support. Turns out I needed a Transfer PIN. Fine. Except they could not provide that in the chat support! I NEEDED TO CALL/TEXT THEM! Guess what I need in order to call/text? SERVICE! Guess what I need to get service? THE TRANSFER PIN!
SO ABSOLUTELY 100% STUPID! IT MAKES ABSOLUTELY ZERO SENSE! Also don't blame their customer service. They are SEVERELY hampered by STs MORONIC rules! They can basically do nothing to help you because either ST doesn't give them the tools they need or ST would fire them for breaking their ridiculous rules. Everyone I chatted with online was super nice and as helpful as they could possibly be, and apologetic when I hit that stupid wall. If this review sounded enraged, it is because I am. Don't go with ST. It is where your phone number will go to die.
Reviewed Dec. 1, 2022
The customer service reps for this company are without a doubt the worst that I have ever dealt with. They lack any ability to do anything that goes off script. Our wireless home phone continues to lose service and after hours on the phone we have been told over and over that this issue will never happen again. It happens again and again. They refuse to escalate to a higher level of service, they treat technical issues as if adding minutes solves every issue, and they continually hang up on me when trying to reason with them logically. I would recommend that people NEVER use this service!
Reviewed Nov. 21, 2022
I am trying to activate a SIM card and try out and become a new customer to Straight Talk but I spoke to two different customer service representatives and I couldn't believe that they couldn't help me and told me to throw my phone away and go buy another that that's the only way they will start my service. Now that's some **. I wasted my money on this ** service.
Updated review: Nov. 23, 2022
Phone is finally on. Not thrilled about the overall experience, but if you're willing to be persistent then overall Straight Talk is a good deal.
Original Review: Nov. 17, 2022
Verizon Wireless owns Straight Talk so you would think when you switch from a Verizon Wireless plan to a Straight Talk plan and transfer your phone number to your new phone this would be an easy process.. In fact you’re made to think this by the website, the automated customer service line, and then by the extremely “happy” and utterly clueless (not their fault at all. This is not a rant about them at all) customer service representatives who will literally state “we would loooove to help you transfer your phone number to your beautiful new Straight Talk phone”… except they won’t.
They will lie to you, keep you on the phone for 2 hours on two separate occasions, asking you for new unrelated information like my age and the email address associated with the Straight Talk account I've yet to set up -every 15 minutes- culminating in them lying to you that the “transfer has been approved for 8:55 pm today but don’t worry it never takes that long”… I’ve had this same conversation three times this week. While simultaneously being told by Verizon that everything is clear on their end, but if it doesn’t work out I can always sign a new contract with Verizon. And there you have it - Verizon is illegally keeping me from transferring my personal phone number to another phone, and now I have a $200 iPhone with a $50 phone card uploaded on it that I cannot use… and I’m angry.
So here’s my plan, and it’s the plan I would recommend to anyone else who finds themselves in a similar situation - I am demanding Verizon shut off my old phone and provide me with a valid transfer pin. I am switching to Mint Mobile. I am filing a complaint with the FTC, and I am returning to Walmart to demand a refund on the $50 phone card I am now unable to access. This is a rant but seriously read the other reviews and stay as far away from Verizon and Straight Talk as you possibly can!
Reviewed Nov. 15, 2022
I've been with Straight Talk forever and have been happy until I decided to switch carriers and switch phones. That's when their customer service was ridiculous. I had 2 phones on their account. 1 transferred over very easily. The 2nd, however, was a nightmare and after 3 hours on the phone with them and with my new carrier talking with them I gave up on ever getting that transfer pin that was needed for my new phone. I hung up and decided to try again the next day. When I tried the next morning, mysteriously my new phone had the transfer pin in it and was working. Nothing I did, nothing my new carrier did. It should be able to happen within a very short period.
When I was at the "new" carrier store, I told it would take 1 hour for the transfer pin. The next person told me it would take 24 hours. Each person after that I spoke with from Straight Talk told me something different. I asked for supervisors, managers, anyone that could help me but gave up in total frustration wondering if I would ever be able to get my new phone that I had already purchased to work. Thank God it worked the next day.
Reviewed Nov. 13, 2022
I purchased a unlimited plan which included 15 gb. Of data for mobile data, Hotspot. I used 3.30 gb, my phone now says my plan does not support Hotspot. 3 days of phone calls, texts at least 17 in all and nobody can fix. These people don't know what they're doing, there seems to be no recourse, I'm stuck because I need to finish filling out forms and can't do it now.
Reviewed Nov. 13, 2022
I only get internet on wifi and rarely have service for calls or texts. Every time I contact customer service I get transferred to at least 3 or more people and get discounted multiple times when a rep says they're transferring me. I've had Straight talk for over 5 years and have never had one good experience. Currently looking to change service providers.
Reviewed Nov. 8, 2022
If you intend to ever leave Straight Talk for another service avoid this company. Straight Talk Wireless continued to charge me monthly for services that I was no longer receiving. Once I contacted them with all relevant account information and transaction numbers they denied I ever had service with them. In total they refused to cancel my account and have forced me to file a dispute and stop pay with my bank to end future payments.
Reviewed Nov. 7, 2022
I have been with Straightalk for years but I am about to leave also, been jacking around with their horrible "customer support" for over a month now, called 6 times on the phone. They sent me a refurbished phone that wouldn't even power on or up. Told me to return and purchase another phone and that I would get a refund once they received my phone. I returned via UPS. Had to $25 to return it even though they sent me a defective phone. I also had to purchase a new plan for both phones even though I had already paid for a plan on my existing phone that stopped working.
I tracked it via UPS and they received it over a month ago and signed for it. Each time I call they transfer to someone else say I need to talk to the warehouse and then drop me or say they will call me back once they verify the following day but NEVER call me back. I have now paid for 2 phones and 2 plans with NO refunds. I have now paid $169.38 that should have been refunded to me over a month ago.
Reviewed Nov. 6, 2022
On Oct. 11th I received my new base unit which I was told I would need by Straight Talk upon making phone call from my home phone. They insisted that I would need this new base unit. After trying to connect the new base unit I could not dial out but could receive calls. I Was on the phone for over an hour. They could not resolved issue and were going to call me back within 30 minutes. They never called so a week later I called again. Same situation, again said I would receive a call in 30 minutes. Today is Nov. 6th and still have not received a phone call from their tech support. I have been a customer for well over 5 years and I am so very upset about this. I could not call out but was still receiving phone calls which most of them I did not want to be receiving. It is far more important to me to be able to call out than to receive calls.
I simply do not need a phone service that I cannot dial out on, and after several hours of trying to resolve the issue, they did not seem to be the least bit interested in my problem. I have a disabled husband who will not be able to call anyone if he falls from his wheelchair and this is not a good situation to even think about. I have to make sure I know where my cell phone is at all times because if I need to call in an emergency situation the last thing I need is to be searching for my cell phone. I have had to call my cell phone many times from my home phone to locate, I no longer have that option. They left me no choice but to cancel the credit card in which they were billing each month in order to stop payment for services I was not receiving. I was forced to give up a phone number that I have had for over 40 years because of their lack of customer service. I was hoping they would at least reach out to me when they could not get payment, but nope....nothing. Their customer service is nonexistent, and I am so very disappointed!!
Reviewed Nov. 3, 2022
I have been with Straight Talk for a few years now, and recently, stopped receiving text messages from their service. We tried everything and nothing worked to fix it. Their service just failed... And this is with a brand new iPhone 13. So, I was left to find another service provider because I was unable to get any texts, but the process of switching and keeping your old number is extremely excruciating. Because I was not receiving the typical authentication text (due to not receiving any SMS because of service failure), this took a very long and painful process of having to call them and wait on hold for hours and hours.. I will never go through this headache again and would rather pay a little more to have dependability, reliability, and good customer service than the trash service this company has.
Reviewed Nov. 1, 2022
I've had Straight Talk Wireless for a few years now. Every time I needed to renew my service there was always a problem. Getting a new phone? Problems. Sim stopped working? Problems. Now I have an interruption in my service and I'm told to either pay AGAIN, or kick rocks. I chose the latter. I was spoken to rudely, and was denied any help. Not worth the money OR YOUR TIME. Trust me, lots and lots of time on hold, or just trying to get stuff straightened out. The ONLY time it works properly is if you only have ONE line on the service and it is run through auto-pay. Even then, you'd better make sure you don't miss a payment or change cards, because guess what? Problems.
Reviewed Oct. 29, 2022
I have been a Straight Talk customer for years. Today I had the worst customer experience ever with this service. Miguel employee number ** was very rude and when I asked to speak to a supervisor flat out refused and then hung up on me. When I called back the young lady transferred me back to the higher tier customer service and I was instantly hung up on before I could even say hello. I talked to three other people and all of them refused to help me or to escalate me to someone who could help me. The worst experience I've ever had.
Reviewed Oct. 29, 2022
What's sad, is Straight Talk phone service is Awesome! I have been with Straight Talk for well over 10 years and I have enjoyed how they continue to add exceptional value to my original plan at no additional cost. They don't make me sign up again to get the deal and/or added benefits and improvements, they just give me the improvements at no additional charge! I also like how I can choose which carrier's towers I would like to use from Verizon to AT&T. I used to use AT&T and I switched to Verizon! Both have worked wonderfully!
I purchased two services from Straight Talk, I have the Home Phone connect that is on the Verizon network and I have a sim card/cell phone service on the Verizon network! The problem with Straight Talk/tracfone is their outsourced customer service! More time than not, it's abhorrent! When the customer support is outsourced to the Philippines in this case or other countries, these lovely nice people also can sometimes have a heavy dialect or accent which makes communicating very hard for both them and me. I can't understand them and they can't understand my American accent.
It's not their fault and it's not mine, I blame TracFone for putting the customer through that! I unfortunately have had to call 10 times or more to get an issue resolved! If they can't get things fixed and sorted out soon, no matter how great the service is for my home phone and my cell phone, I will have to leave Straight Talk/TracFone for better customer service pastures. I pay $46.62 a month, which isn't cheap, you can pay way less and way more. So, I may have to go to a carrier that truly cares about and values its customers. Unfortunately, their actions of not providing quality customer service tell me they do not care about me.
Reviewed Oct. 27, 2022
I have had Straight Talk for many years. Within the last year or year and a half since Verizon has took over, I no longer get service. I can go days without receiving my emails, my text messages sent or received, or just a phone call. When Straight Talk had a choice between AT&T Towers or Verizon towers, I could get service great service with AT&T Towers. That is no longer an option, so I will be leaving them. If you have problems with Verizon towers do not use straight talk. I repeat do not use straight talk if you have problems with Verizon towers. I hope this helps someone.
Reviewed Oct. 22, 2022
Had Straight Talk wireless unlimited service for 10 years. Never had a problem. Had great cell service when even Verizon wouldn't. Only concern was the dealing with overseas (Philippines) customer service. I prefer dealing with Americans, in America. So I changed to Pure Talk. ...Bad mistake. They do not let you use your expensive phone and the service is super slow.
Reviewed Oct. 20, 2022
Their Verizon friendly SIM card rendered my iPhone 12pro max Useless. "SIM Incompatible. Device LOCKED". (BY STRAIGHT TALK)! 3.5 hours translating to 8 diff. "Cust. svc. reps", I was EXTORTED to go forward.
Reviewed Oct. 12, 2022
This Company allowed A family member to STEAL my Straighttalk account by adding a second MOBILE number to my ACCOUNT. THEN, ALLOWED ME TO BUY a SECOND MONTH'S plan, ONLY TO TELL ME? THEY CAN'T HELP WITH ANYTHING. My identity is also REPORTED AS STOLEN. THIS COMPANY WILL COMPROMISE YOUR IDENTITY WHEN THEY CAN'T SECURE THEIR ACCOUNTS.
Reviewed Oct. 6, 2022
Straight Talk is mandating that all users switch to Verizon service and is making it nearly impossible to port your number to a new service provider. I had to file a complaint with the FCC because they are legally required to let you transfer your number when you switch providers and they were preventing the process from moving forward. I had to call 8 times to get an agent to actually help me instead of talking over me and telling me incorrect information. Do not recommend Straight Talk Wireless even to my worst enemy.
Reviewed Oct. 4, 2022
I've just smashed two phones I couldn't return that just wouldn't work, wasting hours on customer service calls and about 600 dollars all in all, worst service ever. What good are the phones? None. It was fun a cathartic smashing them but I would rather they just made calls like they were supposed to.
Reviewed Sept. 30, 2022
I bought a service pin card to renew my service for Straight talk. It was supposed to add 30 days to the end of my current service date and it only added 25 days. Talked to customer service and they said that was the way the card worked even though right on the card it said 30 days service and 5 gb hotspot data. Will be terminating my straight talk service after the 25 days. I asked customer service to add the 5 days that were missing to my service end date but they said they have no way of doing that. Terrible customer service and dishonest policies and practices. Stay away from Straight Talk Wireless at all costs.
Reviewed Sept. 30, 2022
Nothing but problems trying to get it hooked up. There is a language barrier with the customer service reps. A lot of time they you can't understand each other. Also, the customer service rep lies, saying that it's going to work later, or that they'll call back. But it don't work later and they don't call back. Only after spending hours on their customer service line for, call after call, it finally worked.
Reviewed Sept. 24, 2022
Let's start with the fact that you'll never get to talk to an American. You'll always get Indians that repeat the same phrases over and over and have a terrible accent. I called Straight Talk about a phone that I had and a sim card kit that I purchased. When trying to activate the sim card it threw an error, so I used my other phone to call them. The Indian on the other end asked me for my IMEI and SIM card number about 7 times. She kept telling me that my phone was working and I was telling her, how do you know if it doesn't have a sim card?
30 minutes into the call she asked me "what's the issue you're calling about?"!! I was pissed. I clearly explained my issue, and all the time I could hear someone telling her what to say. She gave me wrong information telling me that my phone was compatible with the T-Mobile sim card when it's actually compatible with Verizon. 40 minutes in, she shut off my service on the phone that I was calling from!!!! She did nothing at all to restore it, and she messed up so bad that I couldn't even reach 611. I had to go to Walmart to use their wifi to get to the chat on the website. The second agent solved my original problem and the one created by the brainless Indian chick.
This cost me to waste over 2 hours, between the call and the chat, plus all the stress of losing my line. This was the second time that straight talk has cancelled my service by accident while I was on call with an agent. It seems that they have a round red button that says "cancel service" and they accidentally lean on it. I called later to place a complaint and when I asked what compensation I would get for the trouble caused by them, the second Indian chick said "your service has been restored, that's your compensation." I asked to talk to someone else but "unfortunately I can't do that". Straight talk doesn't give a dam about their customers. Their customer care is horrendous, and it is not worth the hassles and struggles they'll cause you. I'm moving to mint when my service ends. And I hope they really shut down, people should not be put through this frustration and stress.
Reviewed Sept. 24, 2022
Buying $65.00 service card for the 20 gig Hotspot. Used for one evening and it says I don't have Hotspot on my plan. Customer service says "you left it on it used it"!!! Really 20 gig in one night!! Sounds like I need a new phone carrier! Besides the fact of randomly losing 15 days service throughout my experience. With customer service arguing with me that, "No it shows here you have service.." Okay, why my phone Say no service!!! Then they come back with, "Sorry can help you shows you have service...." (several times!!) After testing other company products Straight Talk products are laggy and slow!!! Complete scammers. Do not use straight talk!! I will use any other provider besides this one!!
Reviewed Sept. 23, 2022
The worst service ever. Stay away! Spend the extra couple of bucks to not have to go through the headache. BEWARE. STAY AWAY! Customer service is so bad I cancelled service. Guys, I am a normal working class Dad, and I am telling you, DO NOT GET STRAIGHT TALK! I created this account to warn people. Thank you for reading.
Reviewed Sept. 17, 2022
July of this year I had my service disconnected due trying to switch to Verizon sim card, I left out of State due to death in family and during that time service stopped. I called right away, explained SIM card was in Florida and I was in Indiana so not able to put sim card in. Instead of them reactivating my line with same sim card. They told me to go buy a new one and start over. At that time I had 7980 reward points enough for free month service. I called in August asking why my points are pending, I was told by 5 agents I had to wait 60 days from July. So come to Sept 15th when I was told they’d be available, nope still pending. I called 9/16 asking why and was told the pending should be off by afternoon, nope. So I call back that afternoon, was told they’d be available next day.
I go on and not only was there no charge but they deleted my 7980 points and left 930. I call again and was told since it was deactivated I lost my rewards back in July. Mind you I talked every month to multiple agents that NEVER said that. Their site states you have 60 days once deactivated or you lose your rewards but I was told I had to wait 60 days for pending to drop off, so basically they lied and I ended losing my points for not using but they wouldn’t allow me to because in pending 60 days. I urge anyone to stay far away from this crocked company! I have screenshots for proof but no agents will fix this mistake on their end!
Reviewed Sept. 17, 2022
Added air time to a second phone. The phone I was using said it had been added but it had not. Called the number on back of air time card I purchased at Wal-Marts and asked for help. Man asked me my name and my secret question which I answered. Then he proceeded to ask me last 4 digits of debit or credit card number I used to pay for card. Told him I used cash. Then he asked me last 2 people I had call me and those numbers and names. And last 2 people who texted me and the same thing. Told him he had no business asking me for private information. I was very upset. Told him all he needed was the pin number I had bought and the phone number. That it would show that the number belonged to me. Again very upset!
Reviewed Sept. 16, 2022
We have been using Straight Talk for as long as I remember. However, my 18 year old daughter graduated high school in May 2022 and was sent off to Army boot camp July 4, 2022. Before she left home in July we bought the 3 month plan that we put in reserve so that it could automatically be applied to her phone the following month, August, and we wouldn’t have to worry about forgetting to pay her monthly bill to keep her phone active while she’s away, and so that she could call on her free days -which is every Sunday. She only gets a few minutes and sometimes only seconds to talk to her family so she looks forward to having her phone privileges each week.
Let’s fast forward to how straight talk did her… She called every Sunday for the first 9 weeks of her boot camp training. On week 10 she gets her phone privilege to get ahold of family because it was boot camp graduation day (this was last week 9/10/2022 and remember that I said we had her plan paid up through October). Guess what happened?!?!? Straight talk discontinued her entire phone, sim, number, EVERYTHING! She had to find someone that would let her use their hotspot so she could get ahold of her family.
We called straight talk and they did nothing at all to help. Didn’t even care that my daughter, who is there training to defend their sorry ** was wrongfully done! They didn’t offer to refund the unused balance back nor did they even offer an apology! Not even a simple “I understand your frustration, let me see what we can to help.” NOTHING! Needless to say, straight talk needs to go ahead and sell out. I will tell EVERYONE about how they did my daughter and I wouldn’t recommend their service to anyone, not even my worse enemy! We are proud users of a different carrier now and will never consider switching back!
Reviewed Aug. 26, 2022
August 26th, 2022. I have been off and on with Straight Talk for the past 9 years and I've never really had a problem with them until the past 5 months I pay for the $55 unlimited plan with 15 gigs of hotspot. I use those hotspot gigs for my work computer every once in a while and the past 5 months I have been shut off at 10 gigs at 9 gigs at 9 and 1/2 gigs at 7 and 1/2 gigs at 6 gigs and well this month I'm at four and a half so I ended up calling the customer service and they said that I used up a full 15 gigs and I have not. I know I have not, the phone that I have tells me how much data I have used on my phone plan and my Hotspot and it's never been wrong before.
I have been watching this go on and on and they shut it off after I called, they sent a message to me saying that I used up all 15 gigs of my Hotspot data not even 30 minutes after I called. They are literally ripping people off. We are paying over $60 for a plan. We only get about 5 gigs of hotspot on this is **. There's other phone plans out there that is way better than this that does not shut you off before your plan is ended. ** them. I rate them a -2 stars. Everyone stay alert and watch your phone plan data.
Reviewed Aug. 25, 2022
I bought a plan and accidentally added it now (instead of putting it in reserve) even though my current plan had 9 days left. When I realized my mistake, I contacted customer service to ask them to put it in reserve instead. They said they couldn't do it. Then they told me that they could do it and add the 9 days back on the plan "before or on the expiration date" of the new plan I had added. So because (I was in chat) they posted their script that said "before or on the expiration date" I asked them to do it today, but they said they couldn't do it today even though the policy they shared with me stated they could do it "on or before the expectation day."
Then they said I couldn't get those days back. Then they gave me a phone number to call because they really could do it on the expiration date of the new plan. I pointed out to them that they had just shared their policy that said they could do it before the expiration date. They ignored that. They refused to transfer me to a manager, claimed that they were one. I asked them why, if they were really a manager, why they kept giving me contradicting information and lying to me. They said their "system wasn't programmed to be able to process my request." If that is so, the company needs to fix that! Not having that option seems deceptive to me and shows that money is more important than making their customers happy. So why did they also tell me they could add the days from the old plan back on? Terrible customer service! I wasn't even asking for a refund so it's not like they would be losing money. But I did!
Reviewed Aug. 23, 2022
I was a prepaid customer for over 3 years but in 2022 when I added airtime to my account I was informed Version bought Straight Talk and I needed a new sim card to upgrade and improve my service. Well I installed new sim card and now my phone does not work at all. I had just bought two phones so I had a backup. I called their customer service and spent over 36 hours and 29 different called to their customer service. Over a string of 5 days. This was due to having them drop your call, transfer you, tell you to call back, and many other reasons. I had purchased a $45.00 plan and bought two strait talk phones. After all that I am transferred to a accounting supervisor to be told I would have to buy Verizon phones and they. Being Verizon would not reimburse me or help in any way. They would unlock my phones for $250.00 each. These people are thieves.
Reviewed Aug. 18, 2022
My parents got me Straight Talk when I first got a phone and I stuck with it until now. We had always had problems with it unless we were set up in an auto enroll connected to a steady credit card. When I started paying for it on my own, it was a nightmare to switch cards, and put all of the credentials in my name. Still to this day, my own phone bill isn't in my name because they won't let me access my account, no matter how many times I've verified myself. Their customer service is from hell. It actually sucks worse than any other company I've ever contacted. They hang up on you, they're rude, they tell you they can't help, or they will put you on hold and forget about you. Honestly just skip this company altogether, it will save you so much time. Also, the service sucks anyways, my LTE is constantly cutting out in areas with plenty of connection. Don't waste your time!!
Reviewed Aug. 15, 2022
We were Straight Talk customers since 2017, and we were generally pretty happy with the service. There were a few times where we needed international calling options that were not available to us, but aside from that the day-to-day use was fine. To save money, we recently decided to change providers; however, doing so was an enormous pain. Customer support was awful, and no one seemed to know anything beyond what I could find online. Really bad experience at the end. Very disappointed.
Reviewed Aug. 10, 2022
I bought an iPhone from Straight Talk and when I received the phone it did not work. I contacted straighttalk the next day to replace the phone and they keep telling me they can not replace the phone and to contact Apple. I have spoken to over 10 reps and they all say that they can not replace the phone that I paid in full!!!! Horrible company!!
Reviewed Aug. 8, 2022
The worse customer service ever. I had to send my phone back to be repaired..that was 10 mos. ago. Still no phone. Switched to Verizon and ST charged me 2 days later for my service and refuse to refund my money.
Reviewed Aug. 7, 2022
Straight Talk gave my number away to some other person! There was a minor issue on my end so they gave my number away. My family tried to call me, however, some old woman answered the phone so I called and they told me they removed it because I forgot to pay my bill. I am a forgetful person. AT&T doesn't do that so why do they have to do it.
Reviewed Aug. 7, 2022
Over 12 years with Straight Talk. Notified they were interrupting services until I switched sims. Offered a free month for doing so. Cool. Broke phone. Bought new phone. Put new sim, in new phone. Called to transfer numbers. Rep says 2 hours max. Hour later, old broke phone disconnected from network. New phone never connects to network. Online account erased, needs set up again. Reward points gone. Dashboard says 2 inactive lines with new nicknames.
Next day, call, could take up to 24 hours. Port reps notified, ticket issues, escalated, will take 24 hours. Only explanation given for online account was it needed to be verified. Literally no other explanation. Asked to elaborate, was asked in return, is there were any other issues. Old broke phone reconnects to network. New phone still not connected. Next day. Repeat all that with every rep saying 24 hours. Now old broke phone randomly connecting and disconnecting from network every day. 5th day!! Old broke phones service plan expires on 5th day. Old broke phone useless. New phone useless. Online account, useless. Customer service...Port reps, 24 hours, anything else? Useless. Worst rep contacted yet on 5th day. EXACTLY the same speech from each rep. No longer interested in straight talk, regardless of a free month owed. They could offer me a year and I wouldn't take it at this point. My only regret is that after 12 years with this service this review won't cost them the millions they deserve it to.
Reviewed Aug. 6, 2022
First caveat: I used them in 2014 and they worked perfectly. It was super easy. I bought a sim card, put it in, paid monthly, and it worked perfectly. However, I got it again in 2022, last month. I was visiting the USA (I work overseas) and I needed a monthly sim card. I decided to use Straight Talk again. The Walmart employee warned me that the card simply doesn't work for many people, and that Walmart will no longer offer refunds because so many are returned. I foolishly decided to try anyway because my phone is very similar to the one I had in 2014. There is a number you can text to test compatibility, but without data you obviously can't do that anyway, making it a useless feature.
It was very difficult to even set up- you had to enter repeated different codes and choose one of 3 sim cards, and use the website as well. It was a pain and took a long time. I don't understand why it wasn't simple like every other Sim card I've ever installed in my life. It simply didn't work after saying it did. No data was received. I called the customer service line. After waiting over 45 minutes, they took about 15 minutes to verify my identity, then transferred me. I waited 45 minutes and was then cut off. I called back. 45 minutes to talk, to the first person, 45 minutes to transfer. The guy asked me the exact same verification questions. Took my number and said he'd call me back.An hour later, I get a call and answer it immediately. What I get is a rapid-fire message in SPANISH that tells me something, then hangs up without repeating.
I got one more about a minute later. Not just in Spanish, in ultra-rapid Spanish too fast for me to understand- I lived in the Dominican Republic for a year so I can speak and understand Spanish, but I couldn't understand the message. That's it. It's closer to mockery than customer service. It's basically a scam. It simply doesn't work and the customer service is worse than a joke. The worst service I've ever used. Please don't patronize this service and let it go under.
Reviewed July 20, 2022
Spent over 30 minutes with Straight Talk because they didn't successfully switch my plan. Instead, they double charged me. The first representative I talked to didn't understand what I was asking for. I told her 10 times that I needed to cancel one of the plans and continue auto pay with the other. However, I needed to be reimbursed for the plan that I attempted to cancel but it apparently didn't go through in the system. Rather than reimbursing the 55 dollars that was just taken out of my account today, she could only reimburse me for the 45 dollar plan that was taken out a couple days ago.
I explained to her that I didn't need the 55 dollar plan anymore as I do not use the data. She said she wasn't able to refund the 55 dollars because I was already using the plan. I told her that there was no loss on their end as the plan was starting today and I had not gone over the data. She told me there was nothing she could do about it besides refund the 45 dollars. I told her to just do it and cancel my auto pay. I'm thinking of ending my 8 year relationship with Straight Talk. That was a horrible experience and I lost money and time from it.
Reviewed July 19, 2022
Customer service sucks. Called last month to change plan. Online chatted with one employee and personally talked to second employee. Both times I was told it would be changed this month. Get a reminder of auto refill and it hasn't been changed. Call today and was told it was never changed. Both times English is not the primary language of the customer service employee and it is very hard to understand them or get them to understand you. The price and quality of service of the phone is good. I recommend they get English speaking employees for their customer service jobs. Quit outsourcing to save money. It just makes your customers more pissed off and likely to go elsewhere.
Reviewed July 18, 2022
I know that many small cell phone providers have a reputation for poor customer service but I have never encountered such bad customer service as I got recently with Straight Talk Wireless. I got a new phone and decided to try Mint Mobile as I have heard good things about them. In order to keep my same phone number, I needed to port my phone from ST to MM. After hours online and on the phone, I still have not been able to accomplish anything. I think ST is using the delaying tactics hoping I will get frustrated and change my mind about moving to Mint Mobile. They are the worst company I have ever had to deal with. Don't get tangled up with Straight Talk - they are totally unethical.
Reviewed July 17, 2022
So with the transfer of the new SIMs card for Verizon network my phone got fried when calling to get help. It is now took 4 days and I also have to wait three more days for another new SIMs card after buying a new phone to even get service. So this now puts me seven days without a phone and $400 in debt and no one in technical support knows what they are doing because they do not communicate between each other evidently nor do any of them speak language that you can understand. And no one is in charge.
Reviewed July 16, 2022
Purchased new iPhone and sim card - called them to activate. Spent 1 hr 45 minutes with one call center person who stated she couldn't complete activation and I had to call back on a different phone (not my new cell) and she would put all information in the notes. I called back from a friend's phone and the employee said there were no notes. This employee began try to upsell me to a new plan - 45 minutes into the call she "threatened" that unless I did upgrade I could lose my service and the phone wouldn't work. I hung up.
Next day my phone stopped working!! I called their customer service (on a friend's phone) and reached a woman who I practically pleaded with to please active my phone. At first she began the same dialogue regarding upgrade and but after more pleading on my part, she agreed to activate my phone with my current plan and autofill. NEVER in my life have I experience such horrible, deceitful lack of customer service. I'm researching new wireless service and would suggest avoiding Straight Talk wireless - the cheap plan is just not worth your sanity!
Reviewed July 15, 2022
We called to activate my husband's phone to the line he already had. They told us we needed a new sim card. So we bought it for $40 and called back. They still could not connect his new phone out of their box, their new sim card out of their package to his existing number. They said it can take 48 to 72 hours to make it work. But the first person we talked to said that it would work immediately if we had everything brand new. And we did.
Reviewed July 13, 2022
I bought my son a Straight Talk phone from Walmart with a 30 day card. He was waiting for a government issued QLink phone card. When he received the card, he tried to transfer service and was told by Straight Talk he had to wait 60 days. His Straight Talk phone was broken and now past his 60 days when he called yesterday. Since he originally tried to register the government card w/ it, QLink told him he needed an unlock code from Straight Talk. He was putting this card on a different phone. Straight Talk told him he could either pay $136 or keep the contract for 12 months. This is a no-contract service! The customer service rep, Marjorie, would not transfer us to a supervisor or manager to discuss this further. I would think this is illegal. How can they hold a customer hostage with their service and charge $136 when you can't even use their phone? The reason he has a QLink card is because he doesn't have money!
Reviewed July 7, 2022
I have always bought my Straight Talk minutes from Walmart. I have never really wanted to put a credit card on this auto refill phone. I've had it for many years already. I look at my credit card statement and I see a charge for 145.38 to Straight Talk. I call and could not get anywhere with the young lady on the other line. Asked to talk to a manager after 25 minutes. No answer to when I signed up for the auto refill and why I was charged this amount, could not get the date that I supposed to have signed up and how did they get the number to my credit card, when it was issued to me 2 months prior to this incident. Two months with this new credit card and Straight Talk somehow got my number and decided to refill my phone minutes. Reason to never put a credit or debit card to anything with Straight Talk. :((((
Reviewed July 2, 2022
I have been with Straight Talk Wireless for many years. The service is fine until you set up a new phone or try to change to a new service. 2 times when I got a new phone through TracFone who is also straight Talk they tried to tell me I needed to enroll with TracFone with a locked in plan. I persisted and they let me keep my plan. It took 2 hrs both times and was without service for days.
Then when I had poor service through them and switch to a better provider for my area they wouldn't release my number to the new provider and denied me access to my app for both TracFone or straight Talk and said it doesn't exist while my phone still works and I am not able to cancel my autopay. I was on the phone in conference calls and regular calls for 4 hrs trying to do this and twice they they hung up on me when I was trying to stop the auto pay. Also before hanging up insisted many times to give them my social security number but I refused. I would not recommend this company to anyone.
Reviewed June 28, 2022
They first started with interrupting my service by telling me that I need a new phone, first, that's illegal and no other company has done that. Second, they declined the service refill starting in May. I should have switched carriers then, but it was my business phone so I decided to get a new phone and try it. The nightmare began. For whatever reason, they sent me a flip phone, compatible with Verizon, and the sim card in the phone was not working right when I got the phone. So I couldn't even activate my service, because they sent a Verizon phone with T-Mobile card and they lock the sim with the IMEI on that phone so I couldn't even activate the sim card just by itself and use it with my own phone.
They started calculate my service date that day even though the service was not activated. So they told me to get another sim card. Did it, still can't get the sim activated because they AGAIN locked the sim to that wrong Verizon phone. WHY they don't understand what is going on?? So, I asked my tech friend, we ordered another sim card, this time, told them I need to keep my own phone and then just activate the service on the sim card. Ok, on the phone, the girl was very helpful, she transferred the service, successfully. Yay! Right? too early!
The next day, phone stopped working. Says deactivated. Chatted with the guy online, couldn't give me a reason, then told me "the number was not properly transferred so it is deactivated". WTH? Is that my problem? So, after 1 hour waiting and chatting, he said "get a new sim card then we can activate your service". What a joke. You should never link the sim card with the IMEI to begin with, now it has been 12 days, still no service for my business phone. God knows how many calls I missed and how much money I lost. I will NEVER use this company, despite being a customer for more than 8 years. NEVER AGAIN!
Reviewed June 25, 2022
The service itself sucks really bad.. but the customer service reps are rude and can't speak English. Tired of having straight talk service. They take my rewards points off my acct and then tell me to call back in couple of days. They are crooks and pretty much don't care how bad they are. They just steal your info and debit card info and care nothing about you as a customer. None of the reps are nice. They don't even work in the USA. They from overseas. If I could go back 1 year ago. I would not even bought 4 Straight Talk phones and started my cell service with them. Hate straight talk and will be switching my service elsewhere asap.
Reviewed June 21, 2022
A bit of background... I first bought my daughter a phone from Straight Talk back in 2015. Then I finally jumped ship from Verizon to Straight Talk for myself in 2018. And finally, I recently bought my father a Straight Talk phone. Also, my husband bought a Straight Talk phone back in 2016 (his own separate account). So we've obviously bought several Straight Talk phones (over the years we've replaced/upgraded to newer phones). Recently I had issues helping my father transfer his Verizon phone number to S.T. (keep your phone number) and the customer service is absolutely ATROCIOUS.
1) The wait time is ridiculous no matter the time of day.
2) Customer service reps repeatedly place you on hold (for upwards of 20 - 30 minutes each time) after mumbling something about 'checking your account'. Sometimes the rep will check back in after 10 min to tell you they are 'waiting for the system to load' & then immediately place you back on hold several times. Important to note: there is no hold music so you have no idea if they are on the line still, if it has been disconnected, etc (and you WILL end up disconnected with no call back).
3) Reps are VERY hard to understand and you repeatedly have to ask them to clarify.
My recent experience transferring my father's phone number took a total of 3 DAYS and 9 CALLS with customer service. I talked to the same rep 3X on day one (who gave me 3 different names each time). She repeatedly put me on hold with zero help or input. When I finally got through to Tech Support on the 3rd day, the rep actually figured out the issue (needed Verizon to release number... Wish I knew that on day 1!!).
Also, we just had to update payment information for my daughter's phone (using her credit card) which we did on the website. By the way, the website is insanely slow and buggy. After updating that, it removed my phone number as an active line. It showed my payment info & transactions, not stated there were '0 Lines'. No way to manage lines, add a line, etc. Couldn't even see my phone information anywhere on the account?? But they sure had my payment info...
After again waiting on hold for 30 minutes, the rep repeatedly put me on hold to 'wait for the account information to load'. She also said she was 'checking with a supervisor for an error'. After 45 minutes, she said I just needed to log onto my account, go to my lines and my "phone number will be there, no worries". Umm no. That's exactly what my original problem was, it's not showing up! I attempted to relay this & she interrupted me to repeat herself several times, after which she disconnected the call.
I realize this is a long description, but I wanted to include the details of different issues and experiences with customer service for any future customers. Honestly, I'd avoid Straight Talk altogether. It has been the most frustrating company I've ever interacted with. I'm unfortunately in a rural area with very limited options for cell service/coverage. Definitely do NOT recommend them at all.
Reviewed June 18, 2022
My husband has been trying get help for 4 days. The whole thing ended up costing him for a new phone. He first bought a new SIM card, that didn't work. He has spent all this time on the phone with a bunch of different people answering the same questions over and over again and getting no results. Now they are hassling him about the new phone he bought this morning. We have had this carrier for a lot of years, but customer service is horrid. When you ask for a call back so you don't have to wait on the phone... they call you back, then you still have to wait on a customer service agent! I have tried to buy my cards online and their website is horrible. It would let me type in my card number, but would not let me finish the transaction... then when I tried to erase my card number, it would not let me do it. I have absolutely had it with this carrier. No loyalty. No help. Just the run around.
Reviewed June 15, 2022
My Straight Talk Wireless worked fine until I got a new phone. I was having trouble switching my service. I called their awful customer service line 3 times, waiting for an hour each time. The representatives are liars. One said I had data now, however it was a lie. Then one said they would transfer me to someone who can help with errors on my account. However, I was transferred to the same customer service line, and it didn't even allow me to speak to another representative. I am frustrated with this idiotic, stupid, **, disgusting service. I've wasted so much money on this ** service, so much time, and I'm done with it. After this ordeal, I will never be a customer with straight talk again.
Reviewed June 14, 2022
I have had this service for several months. The service end dates constantly changes and if you have automated service from your bank account they take it on whatever day they see fit. When you call customer service they give you the run around and tell you to check your my account with Straight Talk. If you haven’t had this issue I’m sure you will in due time.
Reviewed June 14, 2022
Do not trust this provider. I have been trying to transfer my phone number from Verizon for over a month now. I continued to call them and they told me they had activated my new service plan with them, but that was apparently not true. They told me that four different times so far and I still do not have any service, despite paying for a month now. There is a reason.
Reviewed June 12, 2022
I had Straight Talk for years. Finally got the kids' cell phones thru them also. First when I got phones on Christmas for them. We were put on hold and given the run around for 4 hrs!! Just to setup my kids' phones (first they were stolen phones, then sim cards were bad, they just kept transferring us. Till finally someone figured out the first person screwed all up). It was a disaster. And I told them. "This is unbelievable. I got to go through 4 hrs of you not knowing what you're doing before someone actually can get my kid's phone on." But we got through the headache. And I've paid the bills online so I don't have to deal with them!! Oh but hold on. It gets better.
So today my son's phone plan was due. I pay it but they automated system. They transferred me. Guess what, they won't activate my son's phone again because they say it's stolen/voided sim. So I ask the guy, "Who reported it stolen? Cause I bought it for him for Christmas so I'd love to know!" He says "You just called me to report it stolen". I never called them once, never reported it stolen. They have no clue what they are doing. I'm 45 minutes on hold so far, been hung up 5-6 times. It's cheap service. But it's definitely not worth it.
Reviewed June 9, 2022
I’ve been a customer for 7+ yrs and decided to purchase a new phone on 5/28/2022 the money was taken out of my account a total of $781.09. As of 6/8/2022 it’s still pending fulfillment and when I call I keep getting transferred to someone else who hangs up or never answers the phone. Keep getting the runaround, so out of the money and no phone!! Don’t buy a phone, no telling when or if you’ll ever get it!!
Reviewed June 3, 2022
I've used Straight Talk for about a decade and haven't had too many problems. However, sometimes things like iMessages will just stop working on the iPhone and I have no idea why. Then I have to call their customer service phone number, since they have no physical stores, and speak with people in the Philippines who barely can speak English. It'll take so long to solve a simple problem and you'll have to keep calling and calling because they'll forget or not know how to solve the simple problem because they cannot understand simple English. I may switch to the big carriers - Verizon and T-Mobile - because they have great customer service and you can go in one of their many stores if you have carrier and even phone problems. Straight talk is only a little bit cheaper but you pay the price of them outsourcing all of their customer service to the Philippines because that's the cheapest customer service workers in the world.
Reviewed June 2, 2022
My service through Straight Talk was suddenly shut down and I was de-enrolled from the government program that I signed up for with them a little over a month ago. Checking my "eligibility" in the program showed that I was still eligible - they had no reason to "de-enroll" me. Finally getting through to support agents, they forwarded me to another agent to resolve the problem. 3 times the re-connected agent hung up. I spent over an hour for nothing. The last agent gave me a "direct number" in case I was disconnected again, which I was. Calling the number giving by the agent, was a direct line to a spamming outfit! They're trying to get me to "purchase minutes" to keep it alive until they sort it out, which is 30 days down the road. These people are thugs! Stay away!
Reviewed May 29, 2022
I've spent over 3 hours in the last 2 days on the phone trying to close my account. Get a refund for the last month and get my phone unlocked. Not once did I speak to anyone whose first language is English. To make matters worse I thought I had done my research and read reviews and decided in March of 2021 to give Straight talk a shot. I bought a Motorola phone and a wireless plan to meet my needs. Since day one the cellular service has never streamed music consistently. I like to go to the trail and listen to music as I jog or walk. There has always been lag time between songs or up to 10 minute breaks which I found to be unacceptable but didn't have another carrier that I really wanted to go to or spend the time doing so.
For the last couple of months the phone barely worked outside of my Wi-Fi signal. Phone calls would be interrupted with lots of breaking and error messages notifying me the network was unstable. I have to in the call and call them back when I got home. Concerning the unlocking of my phone, be aware that you have to have one specific phone in service with them for at least 12 months before they'll unlock the phone for free. They have no regard for how long you've had a plan or how long you've been paying for service. In summary I would warn anyone from using straight talk. You'll never get any issues resolved easily and you'll have to talk to people you can barely understand.
Reviewed May 26, 2022
My daughter and myself, bought a Straight Talk phone from Walmart. The rep at Walmart told us he had set up the phone with the 35.00 plan, and all we had to do was call the 1877-430-2355 numbers. He gave us a pin and the email he used to set up the phone. We got home and tried to use the information. Nothing worked, we have tried, and read the manual over and over, then finally, gave up and decided to call the number many times after using the website to activate. During the attempt to activate, they asked for a 25 digits number, we had none, bcuz the rep didn't gave us the actual card with the 35.00 plan.
But of frustration and tiredness, I who is not a ST Customer, decided to use my phone who is a different provider, called to see if I can activate the phone, for my daughter, I was not getting anywhere with the automation AI, to retrieve the 35.00 plan we paid for, and the phone was needed. The sim number is unknown, we don't know what is the phone number, no cellular network available, so, I decided to forget about the 35.00 plan we already paid for and to purchase a new 35.00 plan again, and that is where things changed! During the activation, the machine asked, to choose a plan, and I chose, the #4 the 35.00 plan, suddenly, I saw a number popped up after being asked, which number I want activated? I thought, finally, it was the number we couldn't see for the new phone. I typed it in, then, my card was charged, and saved. So, I was happy it was over, the new phone was now activated and I decided to call it...
While the call was in progress, I was told, you changed your number? I said, no! Look! This is yr number. I went to see what is the new phone number in settings on the phone, lo and behold, is was totally different from what I am seeing as my new number. ,I was confused and in shock I called ST, 3 times to explain and for them to retrieve my original number that I have no desire to change! They pretended to help and find the solution, and informed me about they are going to transfer my call to a department who can solve the issue. Only to be told by the automation AI, to chose from the option to wait if I decided to do so, after chosing # 3 option, the call always ended on that selection!!!.
Now, I remain with a new number that I wish not to have, and desire my original number, with all kinds of appointments and family, friends, and others relationships are connected to are gone, and my phone remain silent, that is not typical, of my old number, as I am left to deal with this new dead number I never wanted. So, I decided, to take this matter further, for the emotional, mental and physical trauma I am experiencing as we speak, and I have lost an appointment this morning due to this interesting interruptions. This review is honest and has been traumatizing. I hope no one else has to experience it.
Reviewed May 26, 2022
FIRST - I have been dealing with this company since 2009 - 2010. SECOND - I am even more dissatisfied with VERIZON WIRELESS. THIRD - Verizon acquired Straight Talk apparently. FOURTH - They worked together to STEAL $163.30 right from me!! "FREE phone upgrade" Due to the February 22, 2022 VoLTE integration, and the threat that my phone wouldn't work with my (AT&T network Straight talk) SIM card any longer and I would lose my service text messages (with link)!! It ended up with a charge to my Debit Card of $163.30, me losing my phone number of 5 years with a forced port to "New SIM card", and HOURS AND HOURS of customer service calls, FCC complaints, BB complaints, State of MN Attorney General Office complaints.... and still no refund of at the very least my $163.30 unauthorized charge to my debit card!! I will NEVER AGAIN deal with this company! EVER.
Reviewed May 14, 2022
They are holding my iPhone hostage and won't unlock it because I haven't had 12 months of service on that iPhone. Never mind that I have had service with them for 2 years on a different iPhone. This is totally wrong and I will take this as far as I can.
Reviewed May 12, 2022
I really think the public has a right to know my experience with Straight Talk Wireless. I recently had issues with my phone and when I tried to contact Customer Service, I had the most horrible time! They would not call me back (they say they will), and if I stayed on the line, then they never answered. Their text did not work - their agent would not text me.
This went on for DAYS. Keep in mind I was a very loyal customer for quite a few years. I may have started using them in 2012 - that's a long time! Well I wrote a bad review then on Google play (they frustrated me so badly I was in tears). I went out and went with a new cell phone company (I just felt sick over them). Then after I wrote a bad Google Play review, they email me they want to chat. But when I did, their agent says almost NOTHING at all - nothing.
So I said "have them call me" - and so here's what they do - I thought what kind of people are running this??!! They called me and then put me on hold! I could not believe it. I also saw they have many angry customers right now and the place where I got my new phone, told me several of their customers had been switching to their phones recently. So I'd say Straight Talk Wireless is losing all their loyal customers and that's bad business. I think Straight Talk is somehow committing "business suicide" but I don't know why? At one time, and for many years, they were very good for me. This recent experience was appalling and I am left asking "why?"
Reviewed May 6, 2022
At one point within minutes 20G of hotspot was used up. I Googled it and my husband should have been able to stream Netflix for 20 hours. But for this company it is used up within minutes or hours. People are getting ripped off by this company. It's 65 plus tax to get the hotspot but it's not worth it.
Reviewed May 5, 2022
I purchased two phones total $800 dollars and I got hacked And I reset my phone's and they can't even help me cause I got another phone number from them and I called and they said they don't recognize the number they gave me and said they couldn't even help me. I've been with this company for six years and have had other issues with them. Calling them and waiting for long periods and etc. Sick of it and I'm going with another company. Can't believe it $800 down the drain now I'm stuck with two phones that are worthless. Never again Straight Talk.
Reviewed April 29, 2022
Bought both a Samsung Galaxy A-51 and Samsung Galaxy A-12. Both were just fine until a few days ago. Can't access apps that I could before on either phone. Nobody at any cell phone company can Help me. Since they are sold and purchased at Walmart. You would think they would service their phones. NOT TRUE. Been to 3 separate Walmarts in 2 different Counties, Lancaster and Berks Counties in Pennsylvania. Spent $555 for one Including several months of UNLIMITED EVERYTHING. Same with the Samsung Galaxy A-12. A TOTAL WASTE of A LOT OF MONEY. BOUGHT USED CARS FOR LESS.
Reviewed April 21, 2022
Am in the process of porting my phone to another company. Straight Talk says my account is IMEI number on phone. But it's a PREVIOUS phone IMEI. 6 hours on hold and dropped lines, NO HELP. Online or on phone, they could not find how to get my account number. But they DID take my money very quickly. Very hard to get to a human, then the human could not help. Their website would grey-out my screen, and tell me to call A DISCONTINUED 800- NUMBER! The IMEI number (only last 4 digits) the human saw was to a dead/dismembered/broken phone, but human could not get the full IMEI to port the phone. Their website would not let me see the "account number" and would not allow me to edit the IMEI on record.
Reviewed April 17, 2022
I bought an unlocked phone that when I changed companies. Tmobile (who I highly recommend) says is locked, I have been on the phone and paid the $6 scam fee to unlock my phone. 4 days later I am still on the phone trying to unlock my "unlocked" phone. I have been told 3 times that I was sent an email and I still have not received an email with the unlock code. I am now being ask why don't I just buy more minutes from their company. Extreme Scam!!!
Reviewed April 13, 2022
I transferred my number from AT&T and it was successful but my phone never work. I have been calling customer service 100x and waiting 30min to 1hr. Customer service do not know what they are doing. I think they just read the same script. One lady told me the device and sim are not compatible so I bought brand new unlocked phone and ST sim. They tried still didn't work. I have been told the phone will work after 48 hours for several times. They also asked me to change the sim card the second time, they cancelled my account twice and paid $45 two times but the phone still it's not working.
I wasted my time and money for 3 weeks has been calling customer service and without phone. I was pissed off and I requested to talk to supervisor; when they transfer me, it immediately the phone is hang up several times. I really want to keep my number but still it is not working. Finally, I decided to port out to other carrier but they aren't willing to provide the transfer pin. My ST account is still active but it is not working; very terrible experience. Now I decided new number from other carrier. I am very infuriated.
Reviewed April 12, 2022
Do Not Trust this company!!!! They called my senior citizen mother and convinced her to switch to their service. For 3 weeks the phone worked. Then she could only text. Could not receive or make calls not even to 911. I called the service number after 1.5 hours on hold and 1 hour with a tech person that does not speak English I was told they would have to "accelerate" this situation they hung up. I finally reboot the phone 8 times and it started working. Less than 24 hours same thing with another 3 wasted hours with people that you can't understand and they again hung up. Finally reached a supervisor and another hour wasted. At this point I had to go to work she told ok and hung up. They are charging medicare for this service and it won't work and they won't fix it. It is insurance fraud and a felony. I only wish there was someone that would actually help me do something about it.
Reviewed March 22, 2022
You get what you pay for. The service and coverage is fine, just hope you never have an issue, because you're on your own. I used Straight Talk for 8 years. All of a sudden, my phone stopped working. After spending an entire day trying to chase down answers, I finally learned that they had upgraded their network to 5G and my phone was no longer compatible. No heads up, no warning. Last straw for me. Decided to switch carriers. They have been a NIGHTMARE to work with trying to get my number ported over. Their customer service agents have NO training at all, and just read from their script no matter what you say. Can't wait to be done with them forever.
Reviewed March 21, 2022
Updated on 03/21/2022: Henry was very good at what he does. He went through the steps and in no time at all I had internet service. After 5 days with everybody else it took him about 15 minutes. He was very kind. He was he was good at his job. I want to thank him. He makes the company look really good.
Original Review: I could get no data, no Internet on my phone for 5 days. I've been calling day and night and going through their hoops jumping back and forth doing the same thing over and over and then when they get tired of it they send me to the corporate office and they hang up so it's been 5 days and I've gotten nowhere. Wasted five whole days.
Reviewed March 20, 2022
I purchased a new phone to replace my old phone. I was told to contact Straight Talk to activate. I put the SIM card from the old phone into the new phone and contact ST. Phone was activated and worked ok, not great service in some areas. Last week the phone went offline. No phone, no data. Called ST customer service first person was able to get phone back, then the phone went dead again. Second person said there was an issue with the IMEI and the SIM card not matching, they make the phone inactive. I could order a new SIM card or go get one at Walmart.
Next day I drive to Walmart, they don't sell Sim cards. I call ST and order the SIM card, card arrives yesterday. Phone was inactive for a week! I was on the phone for 2 hours with ST trying to get the phone activated. I had the person tell me that the phone would not work on the ST system she could sell me a new phone! I asked for the supervisor, I had to provide him with all the same info again he said it was ready but he had to send me to another department. Finally last night the phone was active again. Since the phone was inactive for a week I asked about the lost time, I was told sorry ST cannot change the end date, so I lose a week of service I paid for. I will have a new provider next month.
Reviewed March 19, 2022
I had 30 day old phone, blu 3 with 16 days service left and had to drop them, cause they could not fix my phone. It kept saying cannot connect to server while making a call, simple fix you think, no I put 40 hrs on service calls trying to fix this phone, and it was the same woman I could not understand the whole time, very upsetting.
Reviewed March 12, 2022
I am very unhappy. I been on hold for more than one hour and that's just wrong. If you're that busy, get some help!!! people have better things to do than sit in hold for so long. No reason for this at all. I been a customer for many years but I'm searching a new place cause Straight Talk is just too busy and now their data's not working and I can't get a hold of anyone to fix it. Sit and wait hours and can't get help anyway. I am definitely switching phone companies...
Reviewed March 12, 2022
I ran out of data, and next morning, I could no longer send texts or make phone calls. So I used wifi to pay for service to begin a day early, but it did not. Went 36 hours with ZERO service. (Not slow service...NO SERVICE.) Called customer service, literally took ALL DAY LONG of getting passed around and being on hold, once for 91 minutes before I was told that what happened was not possible.
I like the coverage, although I brought my own phone which I was told was compatible, but had to choose second best option because apparently my phone is NOT compatible with the best available service. I detest this company because it has ZERO integrity and would not recommend it to anyone. I'm only using it because I dislike tech anyway. But having phone seems a necessary evil in this society. So I get cheapest I can find.
Reviewed March 10, 2022
Customer service has no clue what they're doing there reading from a screen and you can tell. I wanted to switch from a $45 plan to the $35 plan and they made me cancel my account get a new number they couldn't get my phone that was just working to work so I had switching to an older phone and they still couldn't get that to work if you answer my phone calls but can't connect to internet. I kept telling them all I need is today at APN settings. they kept telling me this wasn't true that I know the problem was and what your answer me and then I get hung up on after hours of being on hold at waiting for phone calls I told him just to cancel my my plan altogether and I would just go through someone else. just to see I jumped online and found my phone settings for Straight Talk to get the APN settings on a different website and enter them in and my phone.
It Worked perfectly good job I'm still switch providers when this months up because that is pathetic hours of my life wasted plus 4 days without a phone and they are completely stumped I do not work with phones and I fixed the problem on my end pathetic I've been going through them for at least 3 years now but I'm working with incompetent people. I started with a s20 and had to downgrade to an s8 because they had no clue what they were doing. Now I have to figure what service provider and I'm sure I had to switch numbers again and I have wasted literally hours and 4 days without a phone.
Reviewed March 9, 2022
The wort company I have had!!!!!. I was a loyal customer since 2009- Anytime I called customer service the experience was horrible. The agents seemed like they were reading from a script. They would repeat everything back to you before moving forward in the conversation. The final thing that pissed me off- They rolled out 5G and gave customers no warning! WHO does that? (no text, no curtesy call- nothing!) One day I picked up my phone to use it and it didn’t work. When I called in I got an automated message saying that my service will end a week ago and that I need to call in to receive a free phone.
I was so annoyed by the fact that they rolled this out this way. They said I would have to wait 1-6 days to get a free phone in the mail. I can't wait that long. I have family that live in other areas and need to be able to get in touch with me – not to mention employers etc.. I asked if they can just give me a voucher to go to Walmart and get a new phone. They said no.I went over to Verizon and go a prepaid service which is (much better) than straight-talking. Certainly not this amount of hassle. (oh btw Verizon has no contract plans and more selection of plans with more data and better coverage.) I wanted to keep my number, so Verizon needed to request a port from straight talk.
Would you believe that Verizon made the request and straight talk sat on it for days then told Verizon it was too late, and I needed to reactivate my service under them to make my old number active so that Verizon can port it.
I have called into them 8 times dealing with this very issue and they keep me on hold for an average of 45 mins saying that they need to transfer me to someone who can help. So I got the phone like they said to activate my service and when they saw that I did that, they duck and didge me when I call in. It’s the craziest thing I have ever seen. I feel like they did this in hopes that I would give up and stay with them. WHO DOES THIS??????
I AM LEAVING THEM ANYWAY AND GETTING A NEW NUMBER. This company/service has gone to garbage in the customer service space and while you pay a really cheap price for their service, the customer service is THE WORST!!!!!! They will tell you they are on Verizon’s towers and others like T- Mobile etc but the truth is that they rent space on their towers and the major carrier’s tower priority is to their MAIN customers and not third party services and cut rate services like straight talk. In the event something goes wrong the major carriers will prioritize service to their MAIN carriers over Tracfone customers. I was with them for years and this is what they think of me. There are many options from the major carriers in the prepaid space and no contract space- Don’t give yourself headache by going with straight talk. You will certainly regret it. Just as I do.
Reviewed March 8, 2022
I have been a loyal Straight Talk customer for nearly a decade. Straight talk doesn't care how long you have been with their service. If you run into a technical issue, they will simply ignore you. When I activated the esim in my phone, it did not activate properly, and I lost all cell service. After five hours talking to technical support, being hung up on multiple times, and being ghosted by support, I decided to switch carriers. Their technical support repeatedly lied to me and would frequently make statements saying that their computer froze or that they dropped the call. All I wanted was a functioning phone, but their technical support is incapable of helping you if literally anything goes wrong.
Reviewed March 4, 2022
The new VoLTE sim card they made me have to get (by deactivating the one I've had for 3 years) does NOT work for mobile data. I purchased new airtime card and they sure took the money and credited me with high speed mobile data and a service end date. I have spent the last 3 days (!!!) going around in circles and dead-ends with the POOR customer service options to resolve the issue. What a bunch of crap. I am going back to AT&T.
Reviewed March 3, 2022
Have not been able to make or receive calls on my phone for 2 days. Have called Straight Talk numerous times. Followed all the instructions to be told they will transfer me to someone who can assist me further with my issues issues and every time they go to transfer me they hang up and I have to call back and start all over. So I'm spending 2 to 3 hours on the phone on the phone going through all of their steps to get disconnected and have my problem still very frustrating.
Reviewed Feb. 24, 2022
Straight Talk forced me to get a new phone due to 5G. But the new phone has never worked properly (won't allow me to send or receive images via text). After days of problems and hours on the phone, I go to Verizon to transfer my number and service. But Straighttalk won't release the number because they say I need to buy a new plan. But my plan doesn't expire until tomorrow, and I've communicated with them today on the same phone. This should be investigated as consumer fraud, since they are holding number hostage until I pay more money while already under a plan. If they hold me off long enough, the plan will run out. Give me the NTP. Just release my number.
Reviewed Feb. 24, 2022
1st issue: 1 WEEK notification that our sim cards would be incompatible and I need to update. 2nd issue: I call, spend 1 hour of my time speaking to a representative to get an updated sim card that is supposedly free, but then I have to pay $1+ for shipping. 3rd: I get the sim card, attempt to activate, and see a security info notification from Tracfone notifying that some sim card compatibility messages were fraudulent. I had to give my debit card info for something that should have been 100% free. 4th: I chat with a rep to get assurance that my sim is legitimate & my debit card info is safe. I also wanted to activate from there, but not before some kind of paper trail showing my transaction did in fact happen with Straight Talk Wireless.