Straight Talk Wireless

On December 19, 2022, my cell service and data stopped working. My plan was paid up until December 25. Due to this loss of service, I missed important job interviews and numerous client calls (potential business). Beginning on December 19th, I called StraightTalk customer support. I would just get the runaround. There were a series of steps they would require me to take (restart phone, provide IMEI, etc), which I was required to do over and over again, over several days... at total of around 50 or more times, to no avail. Over this time, occasionally, I would have partial service restored (phone with no data, or data with no phone), only to stop working a few minutes or hours later. On or around December 22, I reported them to the BBB in hopes of a resolution.

This is the worst customer service ever. I ask several times to speak with a manager and they keep reading a script and refuse to transfer your call. To enable anything they want you to purchase minutes before they will help you even though you are broke till you get paid next. I purchased 1200 minutes. I should be able to use those minutes even past 30 days. I hate wasting money like that. I feel I don't get my money's worth. I feel this company should be shut down and out of business. It is the worst and do not go with them.

I called them at 9:30 am to change my service from Tracfone to their $35/mo unlimited talk/text 10 GB data and 5 GB hotspot data. Tracfone does not support hotspot data service. The first person kept me on the phone for 1 hour collecting all my info, particularly payment. When done he told me to wait half hour and check my phone for service and to call back if it was not activated. It didn't work after waiting 45 minutes and I called back. Impossible to get through to the right dept and when I did they wanted to set me up with an account. I told them I did that already, they had no idea.

I've placed an order 3 weeks ago and yet to receive my order. I keep calling and they keep giving me the running around. They will not refund me until the order is shipped and refused on e it out for delivery... How can I refuse something that is not shipped, it's been 3 weeks... Do not purchase anything from Straight Talk that are doing like the banks are doing stealing money from people. Buy your Straight Talk phone from Walmart or eBay. Do not send money to Straight.

Worst customer service ever and I've dealt with a lot of awful service departments. Once you made it through a solid 30 minutes of chat bot hell they'll probably hang up on you... if the chat bot doesn't tell you that you don't need a human on the line because it's faster. Yes, you are reading that right! Their system will argue with you that you don't need to talk to a customer rep but instead it will read you the menu options 5 more times... Not that it makes a difference if you make it to a human. You'll just get left on hold, hung up on or lied to about the issue at hand. Avoid doing business with this company if at all possible and if you do pray to god that you'll never have to contact their service department.

Customer service is terrible. Phone service has been out three days so far. I have never heard of a wireless service being down for this many days. Stay away from them, I am leaving them forever. Absolute GARBAGE SERVICE and CUSTOMER SERVICE is incompetent.

Beware. The customer service at Straight Talk is virtually nonexistent. When dealing with a phone company, you are going to need a customer service department. But their customer service has gone downhill ever since outsourcing to India from Miami. I remember when they were in Miami, and it wasn't bad. But now, their customer service in India is out of control. Most of the time, you will be on hold only to get hung up on.

Do not work with this company. It's a scam. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. Their website claimed my transaction didn't go through even though my credit card was charged. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. So I'm out money with no phone or service and thus far no solution offered.

Make sure you check if your phone is compatible by texting "KYOP" to 611611. There isn't a clear warning about this and they won't give you a refund if you buy service that doesn't work for your phone. Stole $57.98 from me.

I have now made five separate trips to Walmart in process of trying to set up a service plan for a phone I purchased on Monday. Today I was told I would only need a credit card to sign up for service. Once again, I went home, called customer service, and learned that I could not in fact set up a service contract unless I already had a different phone for text message verification. Alternatively, the rep informed me, I could provide numbers I had called on the phone during the two months before I purchased it. Concluding that she was psychotic, I asked to speak to a supervisor. Nope, only if I could receive texts on a phone that doesn't exist, or provide numbers I had called on my new phone before I bought it.

I've had problems with customers service every time I've had a issue with my service. There's no kind of help or communication to help at ALL. Kept asking to speak to a manager but was told they were a manager. Asked for a supervisor and was told they don't transfer calls. I'd have to message back later so I called and there was no manager on duty so left my call back number to speak with a manager and 2 days later still haven't heard from Straight Talk. That's how much they give a .

No customer service at all. No one knows how to help or even cares. I have never experienced worse customer service in my entire life. Don’t waste you time or money. They are crooks and will not help!

I have been without service since 1/02/23. I was charged the full amount and then the next day lost phone and text service. Customer service gives no true resolution to the issue. They refuse to credit my account and are charging me full price for another month without the service I paid for. I am not alone in this and their Facebook page is full of similar issues.

Straight Talk could never get my phone to activate. I spent HOURS on the phone with customer service getting the same answer every time. "Wait 30 minutes or 2 hours and we'll call you back to see if it's working". My other carrier released my number which left me with no phone for 36 hours. This number was the main line to my business that are on paid ads, my website, business cards and that all my customers have already. Tried porting it back to my old carrier and the number is GONE! There wasn't one person that I spoke with that even cared. Just a Philippine call center that is undertrained and could care less to do their job. This is one of the worst experiences I've ever had with any company. DEVASTATING to my business.

Long time customer of Straight Talk. Jan 4th of 2023 lost all coverage and internet. Calling in almost every day for 2 weeks resulted in only frustration at the incompetence of the cust. service. I have purchased my plans by the year for long time as well. I was assured to be refunded on the 15th of January for almost 8 months of service they could no longer provide due to tower issues? Or who knows as it was not freely shared. Found out on 31st of january they have reneged on monies due to me as I received some service off of the plan. DO Not do business with thieves. If you must I caution you against any long term contracts as if something goes wrong you will not get your money back.

I have been with Straight Talk Wireless for 3 years now. It is affordable and I like that I could bring my own phone. However, I was told that my AT&T sim card (bought through Straight Talk) was no longer compatible. I was forced to accept the free Verizon sim. Verizon does not work well in this area, hence the AT&T sim card. After converting to the Verizon sim, my line has shown "inactive" for weeks. I called customer service multiple times only to have the call dropped each time. I am going to be switching to AT&T prepaid. Hopefully, that will prove to be a better choice as I run a store and absolutely have to have reliable service.

I have been a customer for about 7 years (with 4 phones/lines) in my household. Yesterday one of our phones just stopped working (wouldn't turn on). The phone was bought 7 months ago (has a 1 year warranty). I called Straight Talk today to get it fixed/replaced and after explaining what happened, the person I was talking to said she needed to give the call to a manager. She switched me over and I told the next person what happened. That person took my address, email address, and phone number. He then said that a label would be sent to my email, to send the phone (via UPS) to Straight Talk, after they received it they would send a phone back to me. After repeating the address about 4 times, spelling everything, he then said the label would go to my email, again. We then hung up. About 5 hours later, I had not received the label via email, so I called back.

I bought my mom a Straight talk phone. Now she has no service. Their poorly trained customer service simply hands up when they can't figure it out. Now my mother has no phone service. That's what I get for trusting these people.

I've been a customer of Straight Talk for a very long time now. This year my incoming/outgoing calls and incoming/outgoing messages does not work at all. Any incoming calls gets sent straight to voice-mail as of January 3rd, 2023. I pay the 495 for a year service. I have not been able to send or receive multimedia messages through my texts since I upgraded my last phone to the Samsung Galaxy Note 9 as of March 2022. I've been hung up on twice by customer service when they transferred me to the higher up to take care of my persistent problem, however me being a long time customer and a screw up on their end does not matter to them. They want me to pay for a new sim card and refuse to refund me the money for the time left under my year of service plan.

It takes a lot of time and patience to get through to customer service. Calls are dropped. New charges have been applied. I'm being double charged, and when I try to get through to accounting I'm disconnected again.

Customers, people DO NOT GO WITH THIS SERVICE PROVIDER!! They have horrible customer service, They CANNOT HELP CUSTOMERS WITH ANYTHING!! Save your time and money. I HAD AN ISSUE WITH MY PHONE NOT HAVING SERVICE AND THEY COULD NOT FIGURE IT OUT! I had to switch carriers. Also every time I called their department would put me on hold and then eventually hang up. Then I would call back and if they would pick up they would transfer me from one department to another and then eventually hang up again!!! Such stupid horrible customer service!!!!

I am a very unsatisfied new customer. Let me begin by saying I am not typing in caps to be yelling just making the story easier to read. I placed a call to Tracfone HQ before writing this review in hopes of solving my issue & of course had to leave a message for Ms. ** by grave due to the fact she was not able to answer her phone. So let's begin, on sat Jan. 1st I spoke directly to a ST agent & provided them the IMEI of the phone I had just purchased a week prior & active on WM to ensure it was compatible. I was told, "Yes it will work."

I will not claim that everything about my experience with Straight Talk was completely horrible. They have great coverage in the area where I live. I'd say about 95% of the time I had good reception while talking/texting. However, that alone is nowhere near enough to make up the awful experiences I had with them. I'll keep this as short as I can, but I would strongly encourage prospective customers to read and consider what I dealt with.

This company has completely went downhill!!! I have been with them for over 15 years and this last 2 years they have been terrible!! Just like now they shut my phone off without warning and when I called they claimed it is because my sim I have been using is no longer compatible with their new networks! Which they are supposed to warn us of such things when we have paid! So I just say, "Fine, send me a new sims" which they made me pay for!! Then I tell them I want to have it activated with my same number and to a new phone I got which they sell the exact same phone!! Then they tell me that that phone will not work on their network. Lmao! Saying it is a CDMA only lol which is also false!! Even Walmart who is a partner of theirs has it showing as both Samsung Galaxy A13 5G A136U 64GB GSM/CDMA!! So they are just trying to sc## people over and make them buy only their phones! It is ** so after 15 years I will be going to another carrier!!

On 01/04/2023, My daughter phone was disconnected because the monthly payment was not received. The payment was suppose to come out on the 5th of the month. After be put on hold for 42 minutes I call the corporate phone number only to be told no one was in and that I should email you. This is the second time this happened and on the first time I had to remind the Customer Service lady that it was suppose to come out on the 5th, Why does Straight Talk change payment dates and not think the customer might not have the money going into that checking account until the date that the customer sets as a payment date.

After a week or more going through Straight Talk's automated service and speaking with many "agents", being disconnected countless time I still cannot make calls from my phone. Always the same response. "Reboot phone and try it again."

I brought a brand-new iPhone SE on Straight Talk's website. When we receive the phone it was defective. I called Straight Talk customer service to try to speak to the return department. They give you such a hard time. They ask, "Why are you returning?" And my reason was not good enough for them. They told me the phone was not defective, and that they are not going to return it after being on hold for over an hour. I then hung up and called back to speak to somebody else. They connected me to the return department and I was explaining to them what’s going on and they said they are working on it. Then next they hung up after being on the phone for over an hour again. I spent my whole day trying to contact Straight Talk. I have contacted them over nine times and every time I speak to the return department they hung up and never returned my calls. I had to call the next day to speak to returns about getting my money back.

I needed this phone to work and it's always dropping service. Customer service is no help, wants me to call from another phone which I don't have. The first few months service was great and now service is dropped constantly. I'm supposed to have access to service that I pay for and I'm not getting it. I prepay like everyone else and they fail to honor their end of the deal. I have to restart my phone toggle between airplane mode to make it work. If I miss calls I could be in serious trouble. Thinking of going to Mint Mobile as the coverage is just as good for half the price and they offer better phones.

I would never buy another phone from Straight Talk. Bad people and had phone two years and want unlock it two of them at that and the sale rep had attitude. Everything was no instead of explaining it and the phone still not unlock. Said they were sending it to my email.

Customer service unhelpful. Called over and over again. Nobody helps. They just say they will call you back but they never solve anything. Talked with them 20 times today for the same issue and it is not fixed. Home phone receives calls but can't make calls.

Had an issue with my sim not connecting to my phone, I was transferred and hung up on 7+ times. The “managers” had no idea what they were saying and kept insisting that my sim would magically start working after I turned off my phone for 15 minutes (10 times!) and called back. I called and gave all the info on the card and account made that day and then Said they are unable to give me information on how to fix my issue because they couldn’t confirm my account because the only way to was to a. Receive a text with a code (but I didn’t have service that worked), b. Tell them the credit card I had used to purchase the plan (I didn’t use a credit card) or c. Tell them a number I recently called or texted (I NEVER HAD SERVICE).

Hours and 9 calls, but nothing fixed. First two calls were a waste of time. The rest of the calls were long and dropped. My voice and language was calm & professional the whole time. The only thing they accomplished was turning off the active Tracfone service. Which means that the purchased Straight Talk service was never activated. I discovered this a couple of days ago when my minutes ran out on my unlimited plan. All those calls, hours, and being hung up on, all wasted effort & time. It's pathetic for any company to treat their customer like that.

DO. NOT. SWITCH. TO. STRAIGHT. TALK. So AT&T was working but getting pricey so we (wife and I) switched to ST (Straight Talk). I tried and tried and tried to get my service working after installing the SIM card they sent. Nothing. Went on online chat support. Apparently there was some kind of error in the number transfer process that needed to be resolved before I could have service. That's fine, whatever. It happens. Here is the kicker, though: In order to resolve this error, I had to CALL. Guess what I needed for that? SERVICE! Guess what I needed to get service? THIS ERROR RESOLVED! I got stuck in a stupid endless loop. No other alternatives. They kept saying in the chat support that I needed another device that could call. What person has multiple phones? Don't assume everyone has another person to call for you. Oh, and that 611611 number they tell you text will only respond if it is your number. Guess what that requires? Service.

The customer service reps for this company are without a doubt the worst that I have ever dealt with. They lack any ability to do anything that goes off script. Our wireless home phone continues to lose service and after hours on the phone we have been told over and over that this issue will never happen again. It happens again and again. They refuse to escalate to a higher level of service, they treat technical issues as if adding minutes solves every issue, and they continually hang up on me when trying to reason with them logically. I would recommend that people NEVER use this service!

I am trying to activate a SIM card and try out and become a new customer to Straight Talk but I spoke to two different customer service representatives and I couldn't believe that they couldn't help me and told me to throw my phone away and go buy another that that's the only way they will start my service. Now that's some **. I wasted my money on this ** service.

Phone is finally on. Not thrilled about the overall experience, but if you're willing to be persistent then overall Straight Talk is a good deal.

I've been with Straight Talk forever and have been happy until I decided to switch carriers and switch phones. That's when their customer service was ridiculous. I had 2 phones on their account. 1 transferred over very easily. The 2nd, however, was a nightmare and after 3 hours on the phone with them and with my new carrier talking with them I gave up on ever getting that transfer pin that was needed for my new phone. I hung up and decided to try again the next day. When I tried the next morning, mysteriously my new phone had the transfer pin in it and was working. Nothing I did, nothing my new carrier did. It should be able to happen within a very short period.

I purchased a unlimited plan which included 15 gb. Of data for mobile data, Hotspot. I used 3.30 gb, my phone now says my plan does not support Hotspot. 3 days of phone calls, texts at least 17 in all and nobody can fix. These people don't know what they're doing, there seems to be no recourse, I'm stuck because I need to finish filling out forms and can't do it now.

I only get internet on wifi and rarely have service for calls or texts. Every time I contact customer service I get transferred to at least 3 or more people and get discounted multiple times when a rep says they're transferring me. I've had Straight talk for over 5 years and have never had one good experience. Currently looking to change service providers.

If you intend to ever leave Straight Talk for another service avoid this company. Straight Talk Wireless continued to charge me monthly for services that I was no longer receiving. Once I contacted them with all relevant account information and transaction numbers they denied I ever had service with them. In total they refused to cancel my account and have forced me to file a dispute and stop pay with my bank to end future payments.

I have been with Straightalk for years but I am about to leave also, been jacking around with their horrible "customer support" for over a month now, called 6 times on the phone. They sent me a refurbished phone that wouldn't even power on or up. Told me to return and purchase another phone and that I would get a refund once they received my phone. I returned via UPS. Had to $25 to return it even though they sent me a defective phone. I also had to purchase a new plan for both phones even though I had already paid for a plan on my existing phone that stopped working.

On Oct. 11th I received my new base unit which I was told I would need by Straight Talk upon making phone call from my home phone. They insisted that I would need this new base unit. After trying to connect the new base unit I could not dial out but could receive calls. I Was on the phone for over an hour. They could not resolved issue and were going to call me back within 30 minutes. They never called so a week later I called again. Same situation, again said I would receive a call in 30 minutes. Today is Nov. 6th and still have not received a phone call from their tech support. I have been a customer for well over 5 years and I am so very upset about this. I could not call out but was still receiving phone calls which most of them I did not want to be receiving. It is far more important to me to be able to call out than to receive calls.

I have been with Straight Talk for a few years now, and recently, stopped receiving text messages from their service. We tried everything and nothing worked to fix it. Their service just failed... And this is with a brand new iPhone 13. So, I was left to find another service provider because I was unable to get any texts, but the process of switching and keeping your old number is extremely excruciating. Because I was not receiving the typical authentication text (due to not receiving any SMS because of service failure), this took a very long and painful process of having to call them and wait on hold for hours and hours.. I will never go through this headache again and would rather pay a little more to have dependability, reliability, and good customer service than the trash service this company has.

I've had Straight Talk Wireless for a few years now. Every time I needed to renew my service there was always a problem. Getting a new phone? Problems. Sim stopped working? Problems. Now I have an interruption in my service and I'm told to either pay AGAIN, or kick rocks. I chose the latter. I was spoken to rudely, and was denied any help. Not worth the money OR YOUR TIME. Trust me, lots and lots of time on hold, or just trying to get stuff straightened out. The ONLY time it works properly is if you only have ONE line on the service and it is run through auto-pay. Even then, you'd better make sure you don't miss a payment or change cards, because guess what? Problems.

I have been a Straight Talk customer for years. Today I had the worst customer experience ever with this service. Miguel employee number ** was very rude and when I asked to speak to a supervisor flat out refused and then hung up on me. When I called back the young lady transferred me back to the higher tier customer service and I was instantly hung up on before I could even say hello. I talked to three other people and all of them refused to help me or to escalate me to someone who could help me. The worst experience I've ever had.

What's sad, is Straight Talk phone service is Awesome! I have been with Straight Talk for well over 10 years and I have enjoyed how they continue to add exceptional value to my original plan at no additional cost. They don't make me sign up again to get the deal and/or added benefits and improvements, they just give me the improvements at no additional charge! I also like how I can choose which carrier's towers I would like to use from Verizon to AT&T. I used to use AT&T and I switched to Verizon! Both have worked wonderfully!

I have had Straight Talk for many years. Within the last year or year and a half since Verizon has took over, I no longer get service. I can go days without receiving my emails, my text messages sent or received, or just a phone call. When Straight Talk had a choice between AT&T Towers or Verizon towers, I could get service great service with AT&T Towers. That is no longer an option, so I will be leaving them. If you have problems with Verizon towers do not use straight talk. I repeat do not use straight talk if you have problems with Verizon towers. I hope this helps someone.

Had Straight Talk wireless unlimited service for 10 years. Never had a problem. Had great cell service when even Verizon wouldn't. Only concern was the dealing with overseas (Philippines) customer service. I prefer dealing with Americans, in America. So I changed to Pure Talk. ...Bad mistake. They do not let you use your expensive phone and the service is super slow.

Their Verizon friendly SIM card rendered my iPhone 12pro max Useless. "SIM Incompatible. Device LOCKED". (BY STRAIGHT TALK)! 3.5 hours translating to 8 diff. "Cust. svc. reps", I was EXTORTED to go forward.

This Company allowed A family member to STEAL my Straighttalk account by adding a second MOBILE number to my ACCOUNT. THEN, ALLOWED ME TO BUY a SECOND MONTH'S plan, ONLY TO TELL ME? THEY CAN'T HELP WITH ANYTHING. My identity is also REPORTED AS STOLEN. THIS COMPANY WILL COMPROMISE YOUR IDENTITY WHEN THEY CAN'T SECURE THEIR ACCOUNTS.

Straight Talk is mandating that all users switch to Verizon service and is making it nearly impossible to port your number to a new service provider. I had to file a complaint with the FCC because they are legally required to let you transfer your number when you switch providers and they were preventing the process from moving forward. I had to call 8 times to get an agent to actually help me instead of talking over me and telling me incorrect information. Do not recommend Straight Talk Wireless even to my worst enemy.

I've just smashed two phones I couldn't return that just wouldn't work, wasting hours on customer service calls and about 600 dollars all in all, worst service ever. What good are the phones? None. It was fun a cathartic smashing them but I would rather they just made calls like they were supposed to.

I bought a service pin card to renew my service for Straight talk. It was supposed to add 30 days to the end of my current service date and it only added 25 days. Talked to customer service and they said that was the way the card worked even though right on the card it said 30 days service and 5 gb hotspot data. Will be terminating my straight talk service after the 25 days. I asked customer service to add the 5 days that were missing to my service end date but they said they have no way of doing that. Terrible customer service and dishonest policies and practices. Stay away from Straight Talk Wireless at all costs.

Nothing but problems trying to get it hooked up. There is a language barrier with the customer service reps. A lot of time they you can't understand each other. Also, the customer service rep lies, saying that it's going to work later, or that they'll call back. But it don't work later and they don't call back. Only after spending hours on their customer service line for, call after call, it finally worked.

Let's start with the fact that you'll never get to talk to an American. You'll always get Indians that repeat the same phrases over and over and have a terrible accent. I called Straight Talk about a phone that I had and a sim card kit that I purchased. When trying to activate the sim card it threw an error, so I used my other phone to call them. The Indian on the other end asked me for my IMEI and SIM card number about 7 times. She kept telling me that my phone was working and I was telling her, how do you know if it doesn't have a sim card?

Buying $65.00 service card for the 20 gig Hotspot. Used for one evening and it says I don't have Hotspot on my plan. Customer service says "you left it on it used it"!!! Really 20 gig in one night!! Sounds like I need a new phone carrier! Besides the fact of randomly losing 15 days service throughout my experience. With customer service arguing with me that, "No it shows here you have service.." Okay, why my phone Say no service!!! Then they come back with, "Sorry can help you shows you have service...." (several times!!) After testing other company products Straight Talk products are laggy and slow!!! Complete scammers. Do not use straight talk!! I will use any other provider besides this one!!

The worst service ever. Stay away! Spend the extra couple of bucks to not have to go through the headache. BEWARE. STAY AWAY! Customer service is so bad I cancelled service. Guys, I am a normal working class Dad, and I am telling you, DO NOT GET STRAIGHT TALK! I created this account to warn people. Thank you for reading.

July of this year I had my service disconnected due trying to switch to Verizon sim card, I left out of State due to death in family and during that time service stopped. I called right away, explained SIM card was in Florida and I was in Indiana so not able to put sim card in. Instead of them reactivating my line with same sim card. They told me to go buy a new one and start over. At that time I had 7980 reward points enough for free month service. I called in August asking why my points are pending, I was told by 5 agents I had to wait 60 days from July. So come to Sept 15th when I was told they’d be available, nope still pending. I called 9/16 asking why and was told the pending should be off by afternoon, nope. So I call back that afternoon, was told they’d be available next day.

Added air time to a second phone. The phone I was using said it had been added but it had not. Called the number on back of air time card I purchased at Wal-Marts and asked for help. Man asked me my name and my secret question which I answered. Then he proceeded to ask me last 4 digits of debit or credit card number I used to pay for card. Told him I used cash. Then he asked me last 2 people I had call me and those numbers and names. And last 2 people who texted me and the same thing. Told him he had no business asking me for private information. I was very upset. Told him all he needed was the pin number I had bought and the phone number. That it would show that the number belonged to me. Again very upset!

We have been using Straight Talk for as long as I remember. However, my 18 year old daughter graduated high school in May 2022 and was sent off to Army boot camp July 4, 2022. Before she left home in July we bought the 3 month plan that we put in reserve so that it could automatically be applied to her phone the following month, August, and we wouldn’t have to worry about forgetting to pay her monthly bill to keep her phone active while she’s away, and so that she could call on her free days -which is every Sunday. She only gets a few minutes and sometimes only seconds to talk to her family so she looks forward to having her phone privileges each week.

August 26th, 2022. I have been off and on with Straight Talk for the past 9 years and I've never really had a problem with them until the past 5 months I pay for the $55 unlimited plan with 15 gigs of hotspot. I use those hotspot gigs for my work computer every once in a while and the past 5 months I have been shut off at 10 gigs at 9 gigs at 9 and 1/2 gigs at 7 and 1/2 gigs at 6 gigs and well this month I'm at four and a half so I ended up calling the customer service and they said that I used up a full 15 gigs and I have not. I know I have not, the phone that I have tells me how much data I have used on my phone plan and my Hotspot and it's never been wrong before.

I bought a plan and accidentally added it now (instead of putting it in reserve) even though my current plan had 9 days left. When I realized my mistake, I contacted customer service to ask them to put it in reserve instead. They said they couldn't do it. Then they told me that they could do it and add the 9 days back on the plan "before or on the expiration date" of the new plan I had added. So because (I was in chat) they posted their script that said "before or on the expiration date" I asked them to do it today, but they said they couldn't do it today even though the policy they shared with me stated they could do it "on or before the expectation day."

I was a prepaid customer for over 3 years but in 2022 when I added airtime to my account I was informed Version bought Straight Talk and I needed a new sim card to upgrade and improve my service. Well I installed new sim card and now my phone does not work at all. I had just bought two phones so I had a backup. I called their customer service and spent over 36 hours and 29 different called to their customer service. Over a string of 5 days. This was due to having them drop your call, transfer you, tell you to call back, and many other reasons. I had purchased a $45.00 plan and bought two strait talk phones. After all that I am transferred to a accounting supervisor to be told I would have to buy Verizon phones and they. Being Verizon would not reimburse me or help in any way. They would unlock my phones for $250.00 each. These people are thieves.

My parents got me Straight Talk when I first got a phone and I stuck with it until now. We had always had problems with it unless we were set up in an auto enroll connected to a steady credit card. When I started paying for it on my own, it was a nightmare to switch cards, and put all of the credentials in my name. Still to this day, my own phone bill isn't in my name because they won't let me access my account, no matter how many times I've verified myself. Their customer service is from hell. It actually sucks worse than any other company I've ever contacted. They hang up on you, they're rude, they tell you they can't help, or they will put you on hold and forget about you. Honestly just skip this company altogether, it will save you so much time. Also, the service sucks anyways, my LTE is constantly cutting out in areas with plenty of connection. Don't waste your time!!

We were Straight Talk customers since 2017, and we were generally pretty happy with the service. There were a few times where we needed international calling options that were not available to us, but aside from that the day-to-day use was fine. To save money, we recently decided to change providers; however, doing so was an enormous pain. Customer support was awful, and no one seemed to know anything beyond what I could find online. Really bad experience at the end. Very disappointed.

I bought an iPhone from Straight Talk and when I received the phone it did not work. I contacted straighttalk the next day to replace the phone and they keep telling me they can not replace the phone and to contact Apple. I have spoken to over 10 reps and they all say that they can not replace the phone that I paid in full!!!! Horrible company!!

The worse customer service ever. I had to send my phone back to be repaired..that was 10 mos. ago. Still no phone. Switched to Verizon and ST charged me 2 days later for my service and refuse to refund my money.

Straight Talk gave my number away to some other person! There was a minor issue on my end so they gave my number away. My family tried to call me, however, some old woman answered the phone so I called and they told me they removed it because I forgot to pay my bill. I am a forgetful person. AT&T doesn't do that so why do they have to do it.

Over 12 years with Straight Talk. Notified they were interrupting services until I switched sims. Offered a free month for doing so. Cool. Broke phone. Bought new phone. Put new sim, in new phone. Called to transfer numbers. Rep says 2 hours max. Hour later, old broke phone disconnected from network. New phone never connects to network. Online account erased, needs set up again. Reward points gone. Dashboard says 2 inactive lines with new nicknames.

First caveat: I used them in 2014 and they worked perfectly. It was super easy. I bought a sim card, put it in, paid monthly, and it worked perfectly. However, I got it again in 2022, last month. I was visiting the USA (I work overseas) and I needed a monthly sim card. I decided to use Straight Talk again. The Walmart employee warned me that the card simply doesn't work for many people, and that Walmart will no longer offer refunds because so many are returned. I foolishly decided to try anyway because my phone is very similar to the one I had in 2014. There is a number you can text to test compatibility, but without data you obviously can't do that anyway, making it a useless feature.

Spent over 30 minutes with Straight Talk because they didn't successfully switch my plan. Instead, they double charged me. The first representative I talked to didn't understand what I was asking for. I told her 10 times that I needed to cancel one of the plans and continue auto pay with the other. However, I needed to be reimbursed for the plan that I attempted to cancel but it apparently didn't go through in the system. Rather than reimbursing the 55 dollars that was just taken out of my account today, she could only reimburse me for the 45 dollar plan that was taken out a couple days ago.

Customer service sucks. Called last month to change plan. Online chatted with one employee and personally talked to second employee. Both times I was told it would be changed this month. Get a reminder of auto refill and it hasn't been changed. Call today and was told it was never changed. Both times English is not the primary language of the customer service employee and it is very hard to understand them or get them to understand you. The price and quality of service of the phone is good. I recommend they get English speaking employees for their customer service jobs. Quit outsourcing to save money. It just makes your customers more pissed off and likely to go elsewhere.

I know that many small cell phone providers have a reputation for poor customer service but I have never encountered such bad customer service as I got recently with Straight Talk Wireless. I got a new phone and decided to try Mint Mobile as I have heard good things about them. In order to keep my same phone number, I needed to port my phone from ST to MM. After hours online and on the phone, I still have not been able to accomplish anything. I think ST is using the delaying tactics hoping I will get frustrated and change my mind about moving to Mint Mobile. They are the worst company I have ever had to deal with. Don't get tangled up with Straight Talk - they are totally unethical.

So with the transfer of the new SIMs card for Verizon network my phone got fried when calling to get help. It is now took 4 days and I also have to wait three more days for another new SIMs card after buying a new phone to even get service. So this now puts me seven days without a phone and $400 in debt and no one in technical support knows what they are doing because they do not communicate between each other evidently nor do any of them speak language that you can understand. And no one is in charge.

Purchased new iPhone and sim card - called them to activate. Spent 1 hr 45 minutes with one call center person who stated she couldn't complete activation and I had to call back on a different phone (not my new cell) and she would put all information in the notes. I called back from a friend's phone and the employee said there were no notes. This employee began try to upsell me to a new plan - 45 minutes into the call she "threatened" that unless I did upgrade I could lose my service and the phone wouldn't work. I hung up.

We called to activate my husband's phone to the line he already had. They told us we needed a new sim card. So we bought it for $40 and called back. They still could not connect his new phone out of their box, their new sim card out of their package to his existing number. They said it can take 48 to 72 hours to make it work. But the first person we talked to said that it would work immediately if we had everything brand new. And we did.

I bought my son a Straight Talk phone from Walmart with a 30 day card. He was waiting for a government issued QLink phone card. When he received the card, he tried to transfer service and was told by Straight Talk he had to wait 60 days. His Straight Talk phone was broken and now past his 60 days when he called yesterday. Since he originally tried to register the government card w/ it, QLink told him he needed an unlock code from Straight Talk. He was putting this card on a different phone. Straight Talk told him he could either pay $136 or keep the contract for 12 months. This is a no-contract service! The customer service rep, Marjorie, would not transfer us to a supervisor or manager to discuss this further. I would think this is illegal. How can they hold a customer hostage with their service and charge $136 when you can't even use their phone? The reason he has a QLink card is because he doesn't have money!

I have always bought my Straight Talk minutes from Walmart. I have never really wanted to put a credit card on this auto refill phone. I've had it for many years already. I look at my credit card statement and I see a charge for 145.38 to Straight Talk. I call and could not get anywhere with the young lady on the other line. Asked to talk to a manager after 25 minutes. No answer to when I signed up for the auto refill and why I was charged this amount, could not get the date that I supposed to have signed up and how did they get the number to my credit card, when it was issued to me 2 months prior to this incident. Two months with this new credit card and Straight Talk somehow got my number and decided to refill my phone minutes. Reason to never put a credit or debit card to anything with Straight Talk. :((((

I have been with Straight Talk Wireless for many years. The service is fine until you set up a new phone or try to change to a new service. 2 times when I got a new phone through TracFone who is also straight Talk they tried to tell me I needed to enroll with TracFone with a locked in plan. I persisted and they let me keep my plan. It took 2 hrs both times and was without service for days.

They first started with interrupting my service by telling me that I need a new phone, first, that's illegal and no other company has done that. Second, they declined the service refill starting in May. I should have switched carriers then, but it was my business phone so I decided to get a new phone and try it. The nightmare began. For whatever reason, they sent me a flip phone, compatible with Verizon, and the sim card in the phone was not working right when I got the phone. So I couldn't even activate my service, because they sent a Verizon phone with T-Mobile card and they lock the sim with the IMEI on that phone so I couldn't even activate the sim card just by itself and use it with my own phone.

The service itself sucks really bad.. but the customer service reps are rude and can't speak English. Tired of having straight talk service. They take my rewards points off my acct and then tell me to call back in couple of days. They are crooks and pretty much don't care how bad they are. They just steal your info and debit card info and care nothing about you as a customer. None of the reps are nice. They don't even work in the USA. They from overseas. If I could go back 1 year ago. I would not even bought 4 Straight Talk phones and started my cell service with them. Hate straight talk and will be switching my service elsewhere asap.

A bit of background... I first bought my daughter a phone from Straight Talk back in 2015. Then I finally jumped ship from Verizon to Straight Talk for myself in 2018. And finally, I recently bought my father a Straight Talk phone. Also, my husband bought a Straight Talk phone back in 2016 (his own separate account). So we've obviously bought several Straight Talk phones (over the years we've replaced/upgraded to newer phones). Recently I had issues helping my father transfer his Verizon phone number to S.T. (keep your phone number) and the customer service is absolutely ATROCIOUS.

My husband has been trying get help for 4 days. The whole thing ended up costing him for a new phone. He first bought a new SIM card, that didn't work. He has spent all this time on the phone with a bunch of different people answering the same questions over and over again and getting no results. Now they are hassling him about the new phone he bought this morning. We have had this carrier for a lot of years, but customer service is horrid. When you ask for a call back so you don't have to wait on the phone... they call you back, then you still have to wait on a customer service agent! I have tried to buy my cards online and their website is horrible. It would let me type in my card number, but would not let me finish the transaction... then when I tried to erase my card number, it would not let me do it. I have absolutely had it with this carrier. No loyalty. No help. Just the run around.

My Straight Talk Wireless worked fine until I got a new phone. I was having trouble switching my service. I called their awful customer service line 3 times, waiting for an hour each time. The representatives are liars. One said I had data now, however it was a lie. Then one said they would transfer me to someone who can help with errors on my account. However, I was transferred to the same customer service line, and it didn't even allow me to speak to another representative. I am frustrated with this idiotic, stupid, **, disgusting service. I've wasted so much money on this ** service, so much time, and I'm done with it. After this ordeal, I will never be a customer with straight talk again.

I have had this service for several months. The service end dates constantly changes and if you have automated service from your bank account they take it on whatever day they see fit. When you call customer service they give you the run around and tell you to check your my account with Straight Talk. If you haven’t had this issue I’m sure you will in due time.

Do not trust this provider. I have been trying to transfer my phone number from Verizon for over a month now. I continued to call them and they told me they had activated my new service plan with them, but that was apparently not true. They told me that four different times so far and I still do not have any service, despite paying for a month now. There is a reason.

I had Straight Talk for years. Finally got the kids' cell phones thru them also. First when I got phones on Christmas for them. We were put on hold and given the run around for 4 hrs!! Just to setup my kids' phones (first they were stolen phones, then sim cards were bad, they just kept transferring us. Till finally someone figured out the first person screwed all up). It was a disaster. And I told them. "This is unbelievable. I got to go through 4 hrs of you not knowing what you're doing before someone actually can get my kid's phone on." But we got through the headache. And I've paid the bills online so I don't have to deal with them!! Oh but hold on. It gets better.

I’ve been a customer for 7+ yrs and decided to purchase a new phone on 5/28/2022 the money was taken out of my account a total of $781.09. As of 6/8/2022 it’s still pending fulfillment and when I call I keep getting transferred to someone else who hangs up or never answers the phone. Keep getting the runaround, so out of the money and no phone!! Don’t buy a phone, no telling when or if you’ll ever get it!!

I've used Straight Talk for about a decade and haven't had too many problems. However, sometimes things like iMessages will just stop working on the iPhone and I have no idea why. Then I have to call their customer service phone number, since they have no physical stores, and speak with people in the Philippines who barely can speak English. It'll take so long to solve a simple problem and you'll have to keep calling and calling because they'll forget or not know how to solve the simple problem because they cannot understand simple English. I may switch to the big carriers - Verizon and T-Mobile - because they have great customer service and you can go in one of their many stores if you have carrier and even phone problems. Straight talk is only a little bit cheaper but you pay the price of them outsourcing all of their customer service to the Philippines because that's the cheapest customer service workers in the world.

My service through Straight Talk was suddenly shut down and I was de-enrolled from the government program that I signed up for with them a little over a month ago. Checking my "eligibility" in the program showed that I was still eligible - they had no reason to "de-enroll" me. Finally getting through to support agents, they forwarded me to another agent to resolve the problem. 3 times the re-connected agent hung up. I spent over an hour for nothing. The last agent gave me a "direct number" in case I was disconnected again, which I was. Calling the number giving by the agent, was a direct line to a spamming outfit! They're trying to get me to "purchase minutes" to keep it alive until they sort it out, which is 30 days down the road. These people are thugs! Stay away!

I've spent over 3 hours in the last 2 days on the phone trying to close my account. Get a refund for the last month and get my phone unlocked. Not once did I speak to anyone whose first language is English. To make matters worse I thought I had done my research and read reviews and decided in March of 2021 to give Straight talk a shot. I bought a Motorola phone and a wireless plan to meet my needs. Since day one the cellular service has never streamed music consistently. I like to go to the trail and listen to music as I jog or walk. There has always been lag time between songs or up to 10 minute breaks which I found to be unacceptable but didn't have another carrier that I really wanted to go to or spend the time doing so.

My daughter and myself, bought a Straight Talk phone from Walmart. The rep at Walmart told us he had set up the phone with the 35.00 plan, and all we had to do was call the 1877-430-2355 numbers. He gave us a pin and the email he used to set up the phone. We got home and tried to use the information. Nothing worked, we have tried, and read the manual over and over, then finally, gave up and decided to call the number many times after using the website to activate. During the attempt to activate, they asked for a 25 digits number, we had none, bcuz the rep didn't gave us the actual card with the 35.00 plan.

FIRST - I have been dealing with this company since 2009 - 2010. SECOND - I am even more dissatisfied with VERIZON WIRELESS. THIRD - Verizon acquired Straight Talk apparently. FOURTH - They worked together to STEAL $163.30 right from me!! "FREE phone upgrade" Due to the February 22, 2022 VoLTE integration, and the threat that my phone wouldn't work with my (AT&T network Straight talk) SIM card any longer and I would lose my service text messages (with link)!! It ended up with a charge to my Debit Card of $163.30, me losing my phone number of 5 years with a forced port to "New SIM card", and HOURS AND HOURS of customer service calls, FCC complaints, BB complaints, State of MN Attorney General Office complaints.... and still no refund of at the very least my $163.30 unauthorized charge to my debit card!! I will NEVER AGAIN deal with this company! EVER.

They are holding my iPhone hostage and won't unlock it because I haven't had 12 months of service on that iPhone. Never mind that I have had service with them for 2 years on a different iPhone. This is totally wrong and I will take this as far as I can.

I really think the public has a right to know my experience with Straight Talk Wireless. I recently had issues with my phone and when I tried to contact Customer Service, I had the most horrible time! They would not call me back (they say they will), and if I stayed on the line, then they never answered. Their text did not work - their agent would not text me.

At one point within minutes 20G of hotspot was used up. I Googled it and my husband should have been able to stream Netflix for 20 hours. But for this company it is used up within minutes or hours. People are getting ripped off by this company. It's 65 plus tax to get the hotspot but it's not worth it.

I purchased two phones total $800 dollars and I got hacked And I reset my phone's and they can't even help me cause I got another phone number from them and I called and they said they don't recognize the number they gave me and said they couldn't even help me. I've been with this company for six years and have had other issues with them. Calling them and waiting for long periods and etc. Sick of it and I'm going with another company. Can't believe it $800 down the drain now I'm stuck with two phones that are worthless. Never again Straight Talk.

Bought both a Samsung Galaxy A-51 and Samsung Galaxy A-12. Both were just fine until a few days ago. Can't access apps that I could before on either phone. Nobody at any cell phone company can Help me. Since they are sold and purchased at Walmart. You would think they would service their phones. NOT TRUE. Been to 3 separate Walmarts in 2 different Counties, Lancaster and Berks Counties in Pennsylvania. Spent $555 for one Including several months of UNLIMITED EVERYTHING. Same with the Samsung Galaxy A-12. A TOTAL WASTE of A LOT OF MONEY. BOUGHT USED CARS FOR LESS.

Am in the process of porting my phone to another company. Straight Talk says my account is IMEI number on phone. But it's a PREVIOUS phone IMEI. 6 hours on hold and dropped lines, NO HELP. Online or on phone, they could not find how to get my account number. But they DID take my money very quickly. Very hard to get to a human, then the human could not help. Their website would grey-out my screen, and tell me to call A DISCONTINUED 800- NUMBER! The IMEI number (only last 4 digits) the human saw was to a dead/dismembered/broken phone, but human could not get the full IMEI to port the phone. Their website would not let me see the "account number" and would not allow me to edit the IMEI on record.

I bought an unlocked phone that when I changed companies. Tmobile (who I highly recommend) says is locked, I have been on the phone and paid the $6 scam fee to unlock my phone. 4 days later I am still on the phone trying to unlock my "unlocked" phone. I have been told 3 times that I was sent an email and I still have not received an email with the unlock code. I am now being ask why don't I just buy more minutes from their company. Extreme Scam!!!

I transferred my number from AT&T and it was successful but my phone never work. I have been calling customer service 100x and waiting 30min to 1hr. Customer service do not know what they are doing. I think they just read the same script. One lady told me the device and sim are not compatible so I bought brand new unlocked phone and ST sim. They tried still didn't work. I have been told the phone will work after 48 hours for several times. They also asked me to change the sim card the second time, they cancelled my account twice and paid $45 two times but the phone still it's not working.

Do Not Trust this company!!!! They called my senior citizen mother and convinced her to switch to their service. For 3 weeks the phone worked. Then she could only text. Could not receive or make calls not even to 911. I called the service number after 1.5 hours on hold and 1 hour with a tech person that does not speak English I was told they would have to "accelerate" this situation they hung up. I finally reboot the phone 8 times and it started working. Less than 24 hours same thing with another 3 wasted hours with people that you can't understand and they again hung up. Finally reached a supervisor and another hour wasted. At this point I had to go to work she told ok and hung up. They are charging medicare for this service and it won't work and they won't fix it. It is insurance fraud and a felony. I only wish there was someone that would actually help me do something about it.

You get what you pay for. The service and coverage is fine, just hope you never have an issue, because you're on your own. I used Straight Talk for 8 years. All of a sudden, my phone stopped working. After spending an entire day trying to chase down answers, I finally learned that they had upgraded their network to 5G and my phone was no longer compatible. No heads up, no warning. Last straw for me. Decided to switch carriers. They have been a NIGHTMARE to work with trying to get my number ported over. Their customer service agents have NO training at all, and just read from their script no matter what you say. Can't wait to be done with them forever.

Updated on 03/21/2022: Henry was very good at what he does. He went through the steps and in no time at all I had internet service. After 5 days with everybody else it took him about 15 minutes. He was very kind. He was he was good at his job. I want to thank him. He makes the company look really good.

I purchased a new phone to replace my old phone. I was told to contact Straight Talk to activate. I put the SIM card from the old phone into the new phone and contact ST. Phone was activated and worked ok, not great service in some areas. Last week the phone went offline. No phone, no data. Called ST customer service first person was able to get phone back, then the phone went dead again. Second person said there was an issue with the IMEI and the SIM card not matching, they make the phone inactive. I could order a new SIM card or go get one at Walmart.

I had 30 day old phone, blu 3 with 16 days service left and had to drop them, cause they could not fix my phone. It kept saying cannot connect to server while making a call, simple fix you think, no I put 40 hrs on service calls trying to fix this phone, and it was the same woman I could not understand the whole time, very upsetting.

I am very unhappy. I been on hold for more than one hour and that's just wrong. If you're that busy, get some help!!! people have better things to do than sit in hold for so long. No reason for this at all. I been a customer for many years but I'm searching a new place cause Straight Talk is just too busy and now their data's not working and I can't get a hold of anyone to fix it. Sit and wait hours and can't get help anyway. I am definitely switching phone companies...

I ran out of data, and next morning, I could no longer send texts or make phone calls. So I used wifi to pay for service to begin a day early, but it did not. Went 36 hours with ZERO service. (Not slow service...NO SERVICE.) Called customer service, literally took ALL DAY LONG of getting passed around and being on hold, once for 91 minutes before I was told that what happened was not possible.

Customer service has no clue what they're doing there reading from a screen and you can tell. I wanted to switch from a $45 plan to the $35 plan and they made me cancel my account get a new number they couldn't get my phone that was just working to work so I had switching to an older phone and they still couldn't get that to work if you answer my phone calls but can't connect to internet. I kept telling them all I need is today at APN settings. they kept telling me this wasn't true that I know the problem was and what your answer me and then I get hung up on after hours of being on hold at waiting for phone calls I told him just to cancel my my plan altogether and I would just go through someone else. just to see I jumped online and found my phone settings for Straight Talk to get the APN settings on a different website and enter them in and my phone.

The wort company I have had!!!!!. I was a loyal customer since 2009- Anytime I called customer service the experience was horrible. The agents seemed like they were reading from a script. They would repeat everything back to you before moving forward in the conversation. The final thing that pissed me off- They rolled out 5G and gave customers no warning! WHO does that? (no text, no curtesy call- nothing!) One day I picked up my phone to use it and it didn’t work. When I called in I got an automated message saying that my service will end a week ago and that I need to call in to receive a free phone.

I have been a loyal Straight Talk customer for nearly a decade. Straight talk doesn't care how long you have been with their service. If you run into a technical issue, they will simply ignore you. When I activated the esim in my phone, it did not activate properly, and I lost all cell service. After five hours talking to technical support, being hung up on multiple times, and being ghosted by support, I decided to switch carriers. Their technical support repeatedly lied to me and would frequently make statements saying that their computer froze or that they dropped the call. All I wanted was a functioning phone, but their technical support is incapable of helping you if literally anything goes wrong.

The new VoLTE sim card they made me have to get (by deactivating the one I've had for 3 years) does NOT work for mobile data. I purchased new airtime card and they sure took the money and credited me with high speed mobile data and a service end date. I have spent the last 3 days (!!!) going around in circles and dead-ends with the POOR customer service options to resolve the issue. What a bunch of crap. I am going back to AT&T.

Have not been able to make or receive calls on my phone for 2 days. Have called Straight Talk numerous times. Followed all the instructions to be told they will transfer me to someone who can assist me further with my issues issues and every time they go to transfer me they hang up and I have to call back and start all over. So I'm spending 2 to 3 hours on the phone on the phone going through all of their steps to get disconnected and have my problem still very frustrating.

Straight Talk forced me to get a new phone due to 5G. But the new phone has never worked properly (won't allow me to send or receive images via text). After days of problems and hours on the phone, I go to Verizon to transfer my number and service. But Straighttalk won't release the number because they say I need to buy a new plan. But my plan doesn't expire until tomorrow, and I've communicated with them today on the same phone. This should be investigated as consumer fraud, since they are holding number hostage until I pay more money while already under a plan. If they hold me off long enough, the plan will run out. Give me the NTP. Just release my number.

1st issue: 1 WEEK notification that our sim cards would be incompatible and I need to update. 2nd issue: I call, spend 1 hour of my time speaking to a representative to get an updated sim card that is supposedly free, but then I have to pay $1+ for shipping. 3rd: I get the sim card, attempt to activate, and see a security info notification from Tracfone notifying that some sim card compatibility messages were fraudulent. I had to give my debit card info for something that should have been 100% free. 4th: I chat with a rep to get assurance that my sim is legitimate & my debit card info is safe. I also wanted to activate from there, but not before some kind of paper trail showing my transaction did in fact happen with Straight Talk Wireless.