Straight Talk Wireless Reviews

These need a big fat zero because I would give it to them! They are pay as you go, "cancel anytime" - liars! They make you stay with them for at least 60 days before you are able to go to a better provider. Customer service sucks and you can't talk to a manager/supervisor because they put you on hold for more than 25 minutes and then hang up on you. No help at all The people who answer have such think accents - Asia? And they are very difficult to understand. Stay away from the money hungry loser.

So I had this service for nearly ten years. There's no real loyalty program or any incentives for staying. The app and website are awful. Any information you need to get is like pulling teeth. Last and most importantly, billing is awful. I swear I had my service expire in 28 or 29 days, instead of the 30 I would pay for. With no warnings at all.

I've had it with this company. I have never been with a phone company that will send you a text telling you what date your bill is due and turn your phone off the day before. Usually phone company heck most every bill gives Grace days. Not this place. It's ridiculous and then I have to restart my lifeline that gives me a little off of the bill over again. Because they want us to pay our bill before it's due. I wouldn't advise anyone to use their service. I'm going to start looking for another carrier. I can't keep doing this every month. They have been doing it since I started the service. And don't call customer service. They don't Care and won't do anything but tell you your bill is off. Like I didn't know that. Bad phone company. Sometimes cheaper is not better and this is the case.

This is the worse phone service I’ve ever used.. Why in the hell is it so bad. Like extremely I’m moving networks so I’m letting it be known how bad the internet is.. I pay for unlimited data but can’t even use it at times.. I was gonna go into to detail but I don’t even give a damn anymore. Straight Talk do wayyy better. 😭😭😂

I would not use this company. I tried to get service bought a card online and did never get the phone activation and was told they would not refund. So if anyone wants to use a service with awful customer service then go for it.

I had an absolutely horrible experience with Straight Talk customer service. I was trying to activate a new phone and spent 35 minutes on the phone with an agent I could barely understand. The representative’s speech was largely unintelligible, which made an already frustrating situation significantly worse. After all that time, the call was disconnected with no callback and no resolution.

Been with them for 10 years. The last 2 months December 2025 and January 2026 they have shorted me 2 days of Service. I am due on the 4th. Now I am due on the 2nd next month .. I had another day seeing it is only the 3rd of January.. They turned off my service and I had to refill.. I am owed a credit or refund for the 2 days of service I did not use... The customer service rep tried to tell me every month does not have 31 days but December and January do... I think going on 11 years with them and being a loyal customer does not matter anymore... Somewhere they went down hill... Just stay away. Maybe time to get a new service provider...

I asked a Walmart employee for 3 one month plans for a cell phone. After opening her gift she pointed out that they where for home phones not cell phones and do not interchange. I phoned Straight Talk after being on hold for 30 minutes A lady who barely spoke English informed me she could only offer 2gb as a refund. Each of those cards are 10gb so they tried to steal 28gb. This is absolutely unacceptable. I would never recommend this company and will go above and beyond to discourage everyone to not bye.

I have had Straight Talk for some time, and being aware their already trash, I let a lot slide, but now ive had to purchase a new phone (the exact same model with the exact same plan, and as of today, confirmed ideal atmospheric conditions) and they have failed to produce the internet speed I specifically bought the maximum priced plan to receive. I have no home internet and use the unlimited, 5mb/s hotspot for both work and leisure (such as streaming Roku channel) and both have failed regularly. I barely receive 3mb/s at the best of moments and regularly get less than 1mb/s. I let the customer service issues go because they're cheap, but now this company is refusing to produce the product you're paying for.

I bought the BLU Blaze 5G hotspot device through Straight Talk and not even 24 hours later my hotspot was gone/used up. I only had 1 single device connected to it for a small amount of time. When I called straight talk and tried to get information about why my service/hotspot was gone in less than 24 hours, they couldn't tell me anything and when I refused to pay to refill it already I was hung up on twice!!! TWICE!! The third time I called I asked where to return it and since I bought it from the straight talk website, I was told an address in TN and that I had to pay for return shipping and a restocking fee, I was like oh wow.

I got a activation card and the gray bar code ink wouldn't come off so I couldn't get the full service pen. I called to get help but no one spoke English and they didn't even know how to help me. I contacted the help and service chat line and still no one could help. I was told to bring about the Walmart and they would help me. Of course Walmart tell me to call the company. It was a big waste of time and a waste of money.

I bought this phone for my elderly mother who lives in a care facility, so she could have a way to be in contact with family. Everything is in my name including the bill. I had a pin number set up when I bought the phone, since I am the one that got it set up and continues to pay. Everything is in my name. My mom is 3 1/2 hours away from where I live. My mom has had several times of not being able to use her phone, so I've had to try calling Straight Talk. What a complete joke!!

Customer service is like a time capsule back to 1985. Passing you off to the next person. No way to escalate issues. Impossible to understand reps due to heavy language barriers. When you need them most you will be let down.

This review is specific to the $200 phone reward after one year of service. I was told I had a reward for $200 to use toward any phone at Straight Talk or Walmart. Considering the vast array of choices I went with walmart.com. I picked out the phone I wanted and it was a Note 20 Ultra. I had one in the past and it was my favorite of all. I was super excited. I put in the card number per instructions but was unable to use my credit. I called Straight Talk. A nice lady assisted me and tried and was unable to complete the purchase. She suggested I go to the Walmart store as it was a walmart.com issue. I live a good distance from Walmart and decided to give it another try and had the same issue. I had a nice young man assist me at Straight Talk and he tried for 45 minutes to complete the transaction but was also unable to. He escalated the ticket.

Customer service is terrible and they will lie to you. I have been a customer 15 years. Never had a problem till now. My phone says no Sim card. Tried everything. Then I called Straight Talk customer service and 3 hours later no luck. Can't make calls, can't text, nothing. Customer service says, "We will mail you a new Sim card right away." That was two weeks ago. They just lost me. I am done. This is horrible nightmare.

I have been a reluctant Straight Talk client for 9 years. The rates are pretty good, but that's the only good thing I can say. Their customers service is beyond horrible. They hire only foreign nationals which means they are not able to communicate in English. There is SOOO much more to communication than knowing vocabulary. Heaven help you if you ever have an issue, because it will be very long, drawn out ordeal and likely won't get fixed. This has been my recurrent experience. Problems don't happen often once you are up an running, but if you ever get a new phone, lookout. The website and App are both very poorly design and very glitchy. If you can pay the extra, go with Patriot Mobile or Pure Talk. Patriot uses all major carriers, like Straight Talk, Pure Talk only uses ATT towers. If I could justify the extra cost, I'd be gone to another company.

The automated service I have unlimited everything and every month I try to get in touch with customer service and all they want to do is fill my plan. My plans is not empty. I have unlimited for a reason even though the automated service tells me my plan is done. The other one tells me my plan's done but it’s unlimited so when I talk to a customer service representative after two hours of waiting to get on the thing, I actually physically had to pretend to put in a card number wrong Three times for them to actually connect me with somebody and then the person I connected with got a major attitude because I just spent the last hour trying to talk to an automated Service and all I want was a human. Had you 10 long shitty years.

Purchased a online deal of $45 silver plan that came with a free phone. They didn't ship a phone card and didn't send a digital pin. I contacted customer service and they said only they had access to the pin and it could only be used on the free phone. Nowhere did it state I had to use the plan on the free phone or else I wouldn't have bought it. I was planning on giving the phone to my kid to play games on via wifi since they aren't old enough to have a functioning phone plan and use the plan on my current active phone. I even told them that it doesn't say anywhere that I had to use the plan on the new phone and they are still holding my plan hostage. I'm going to attempt to dispute the charge with my bank since they won't give me the product I paid for.

The App is AWFUL. Never able to login even after a chat to help me login. It always says login failed, after 9 attempts. I need to look and process my rewards and I'm unable to do so. My phone works okay.

I am going to switch. I am tired of the robo calls. I have gotten 10 Spam calls in 1 hour. They will not do anything about it and the apps that they recommend are b.S. Customer service acts like they've never heard of robo calls. They just keep telling me to block the number. Even though I say repeatedly, they're calling from different numbers, but it's the same person. I don't know if they don't get this or if they just don't care. Robocalls are illegal and they should protect us from them. They can, they just won't do it? Or maybe they're the ones in on it. I feel like I'm paying a phone bill. Just so spam callers have a number to call. I use my phone for work and it interrupts my work with their calls. It's all day nonstop. Changing the number does not help.

They keep charging me a different amount every month on auto pay. Customer service is no good and doesn't have any idea what they are doing. They couldn't even tell me why it's changing every month. The whole purpose of prepaid wireless is to pay the same amount every month unless they raise their rate in which should only be an increase the next month and so on after should stay the same from the increase. Not a different amount every month. I do not recommend auto pay at all and if you do then keep an eye on your account every month!

I purchased the platinum unlimited plan for 70 dollars which Straight Talk claims has "unlimited" hotspot. And after 5 days of service my hotspot stopped working. I called their technical support line which they informed me my hotspot data had been "exhausted" and that it's not truly unlimited like they claim!

Had this crappy service for several years. Still as crappy as always . NO CUSTOMER SUPPORT, NO INTERNET SERVICE EVEN WHEN PURCHING AN UNLIMITED PLAN. DELIBERATE SLOW SPEEDS EXCEPT WHEN IT COMES TIME TO PAY THEM .

Straight Talk HAD been a reliable cell service provider.. Recently their customer service is useless.. and insulting.. Their messaging is contradictory.. One message reports my service ends 11/15. Minutes later it reports end date is 11/14.. When my service was renewed I was informed service ended on 11/16.. I have recommended Straight Talk for years to friends and family.. how embarrassing when my friends tell me about their contradictory messaging.. I would not recommend this company to anyone..

Absolutely terrible customer service. They don’t understand what you’re asking and keep you on hold forever. I tried to redeem their points online the purchase didn’t go through but the points were deleted. When I called to inquire ,they basically said, "Oh well, they’re lost." I spent over an hour. They are very unprofessional and don’t care about customer service. Use a real carrier.

Terrible customer service and sadly almost incompetent training of agents on how to resolve simplest procedure as switching phone number to different carrier. Made several requests to speak with supervisor after agent Rosella failed to complete, agent claimed no supervisor available, offered to go on hold until supervisor available to resolve and still denied with agent Rosella. Very poor service, never use again. This carrier is simply no longer competitive in cell phone market with price and monthly features offered with plans.

So disappointing I just bought a new Straight Talk phone and data card three days ago and I still can't activate it. Customer service is the absolute worst. They have no idea what they are doing. It should not take 3 days and over 9 hours straight with their horrible in app customer service and many many claims that my phone should work now but it doesn't. I feel like a circus monkey jumping through all their ridiculous hoops with 0 results. So now I'm just going to toss this phone and plan in the trash and buy a phone through a different carrier. Such a waste of money and time. PLEASE PLEASE Do not buy straight talk.

The customer service is horrible and the supervisor was rude and they shouldn't have changed my service without notifying me. I would not recommend anyone to try this service as they aren't honest about their promotions that are clearly used to get more money instead of saving ppl money. They wouldn't change it back and told me that this is just the way it is. In return I got bad service, a bad service provider and nothing but lies

I just switched back to Straight Talk after not having them for years. Now I remember why I switched from them. The service is terrible. I’m constantly put in SOS mode and can’t even text them for help. I also had to drive back to Walmart 3 times to get assistance and then had to call the company several times just to get my phone transferred correctly. How do you people get away with this? What a waste of time and money. So sorry I chose this company.

Customers please be aware of Straight Talk services. They have been double charging my Bank Account. Buy a card is the best option. Don't pay from your Account because they will double charge you for one month Service. I may Seek Other Services Soon. Untrustworthy Company.

As long as you don't need customer service it might be OK. But if you need it be prepared for the worst. In my case, the virtual assistant changed my phone number without any warning, I tried for 2 days with customer service to get my old phone number back, without success. Customer service has very complicated procedures, so complicated they don't work.

Literally the worst service possible, both in connectivity and in customer service. Argumentative, low-IQ customer service reps who have obviously never completed beyond the first grade. Literally worthless. Wouldn't recommend to my absolute worst enemy.

Called 4 times for internet not working after paying on app, no resolution, has to always start with basic troubleshooting no matter what, even though I tried to tell them it just needs to be reactivated.

I've used Straight Talk for 12 years and while the coverage and basic service has always been good, they make up for it when you need customer service. It is among the worst I have ever experienced! The ability of their overseas customer service call center agents to effectively communicate with English speaking Americans is very poor at best. They are slow and ineffective at resolving issues. To their credit I did not have many issues over the years, but when you do, the experience is intolerable! Case in point, I recently bought a new phone. I did buy it through Walmart, their exclusive distributor, but did it online and purchased a previously used, unlocked Samsung Galaxy S23 Ultra. Not the latest and greatest, but close to it.

I’ve had Straight Talk for several years. I recently moved to AT&T. The reason is you cannot talk to a real person. Everything has gone to the automated system. There are issues that cannot be addressed timely without talking to a representative. I think since Verizon has bought out Straight Talk that they want to make it as hard as it can on the customers. When Verizon first bought them they were constantly sending me emails to change to Verizon. Today’s world the customer no longer matters.

The service used to be good but now we don't even get service half the time. I purchased a 2nd hotspot device with this group because they wouldn't let me use the one I purchased a year ago because "needs new sim" and I spent $50 on a 100GB card as I needed data related to school. Called tonight because I cannot get the hotspot to work and customer service tells me I'm already out of data. It hasn't been a month and the log on the device itself only shows 38.98GB logged since it's purchased.

There really should be an option for 0 stars. The customer service representatives obviously do not care. If they did, they wouldn't just hang up on people before their phones were set up correctly. Highly recommend using another company.

They will STEAL your phone. Service is good. Plans are decent, and customer service reps are good, if you get an experienced person. I like Straight Talk, until I got a faulty device. I had coverage on my phone through my phone plan. It had issues, I mailed it in. 2 months later, 7+ calls to customer service, and I'm basically being told I'm sh*t out of luck. They lost my order, and can't find my account... I've had an account with them for 15 yrs. Do NOT send in a phone and trust them to send a replacement. Every excuse in the book, and they ditched me without a phone and still billed me for my monthly payment ffs.

I played to spin the win game on the Straight Talk app. I won a Motorola smartphone. After 45 days I still haven't received no phone or keep getting a run around from them. So. I would be be leery of playing their games because they do not send surprises that they say you won. 2 months and still no phone. I took screenshot of me winning and confirm code and picture of the order form and document from. All the confirmation. Still call on they, "Please give us 10 more days or 2 more weeks." I be a customer for over 10 years.

I can't believe I found ⭐⭐⭐⭐⭐ reviews for this "product". These people either live somewhere where Straightalk's service actually works, are being paid for reviews, or are AI. But I also found reviews that mirror my experience. I waste hours fighting with my phone for minutes of service. I have had signal problems with other carriers in the past, but nothing like this. I live about a mile from the limits of a small town in Ohio.

I ordered a new phone because I cracked my screen, paid the extra money for fast shipping. It's been almost a month now they have yet to send me the phone. I've spoke customer service on 3 different occasions and they all keep saying to wait 3-5 business days. I requested a refund seeing they had the same phone at Walmart and they refused. Told me the only way I could get a refund is if I send the phone back. Well I can't send a phone back if they won't send it to me. I've been with StraightTalk going on 8 years now and this is something I've never had to deal with. I would not recommend buying or using their website to purchase a phone.

If you're in need of customer service forget it. Go to Verizon or some other reputable cellphone service provider not worth wasting hours of your time with someone you can't understand not to mention you'll get tossed around like a ball in phone transfers.

So I ran out on hotspot. Went to Walmart got a 25 dollar mobile hotspot. Just to be told my code is invalid. Called for help over 6 calls and an hour later. Just to be informed I would have to get a new plan. Walmart doesn’t refund and Straight Talk will not refund as well. Wasted 30 on what is advertised on the card. If I could give 0 stars I would.

I recently purchased my phone with a Straight Talk Wireless gold plan ($55/mo.). I realized that they won't allow you to use your old sim card. And to make matters worst, they do not allow you to delete credit/debit account information on their app even though there's a delete option present. I chatting with a representative & he told me they cannot delete my account information even though I'm giving him permission to do so. This didn't sit well me, so I will no longer be using their phone services, & I recommend that you don't waste your time & money with them either. Their app is the worst I've ever encountered... & if you're not careful, you might press something unintentionally & be charged for it.

I’m paying 100.00 a month with straight talk, which is # 1 in satisfaction as I’m retired and on a limited income. I’ve only had this service for about three months and so far love it. I have the phone service, the tv service, and the internet. So far I have had no problems. In the past I had Frontier and horrid service and they continually raised the price, then switched to Comcast Xfinity, had a few problems, but their prices got so expensive. Couldn’t afford anymore. My grandson talked me into switching to Straight Talk and now I’m so happy. I cannot believe these bad reviews here. But then maybe the satisfied customers don’t complain by reviewing the service, but I am DELIGHTED.

Been with this company for many years. Absolutely disgusting how they have handled my account this past month. Thankfully, I have been blessed to find another company with service I desire at a much better price. Will not miss dealing with this company. 11 hrs just this past month on phone. Just for them to mislead me. Goodbye, Straight Talk, hope other people shop around before activating a phone with you. Misleading and not worth the price.

Straight Talk use to be decent being a sub of Verizon without all the extra line fees and such. Constant signal drops. Wifi or network issues. Even with advancing to 5G. Absolute crap now. I've grown tired of technology wars with service providers that make us pay through the roof yet can't back up their services production.

I got my Straight Talk phone w/ service plan card a year ago in May, initially all was good until a few months ago! I can't make calls, I can't go online and if I do, it's only for a few minutes then the service is nonexistent. I don't know if this is typical with other customers though I do see other customers have had issues as well and I dreaded calling the customer service line as I or a rep were not able to understand what the other is saying. They obviously use cheap labor to represent the company and the majority are rude and tell me they don't understand, it's not my fault that a foreigner doesn't understand the English language here in America but that's what I get, I have yet to speak to a rep that understands English perfectly or rectify the problem!!!

Purchased 3 phones with Straight Talk, all 3 lines are restricted can not get someone to help me, stayed on the phone for 2 hours working on this just to keep getting bounced around and no one able to help. When they say “unlimited” they do not mean it!!! Go with Boost Mobile or someone who actually can help their customers

Terrible service. The app is poorly built and has many glitches. The service randomly goes out. If you want to have the phone you bought and paid for unlocked so you can move to a different carrier, the process is impossible to do without speaking to a representative with a thick and hard to understand accent. The process is unnecessarily lengthy. I'm still on the phone waiting for my request to be accepted as I write this. It took about a half hour. They do this on purpose hoping we will give up. I'm never going back once this process is over.

Every time I have to take an important phone call, my service cuts out 15 to 20 minutes into an important phone call, it's unacceptable. This company needs to do better! With the technology we have today, there is no excuse!

Customer service is horrible if you can understand them. Service is horrible. Wifi horrible. Ever since Verizon bought them out they have went down hill. Do not waste your money.. I have 5 phones on Straight talk and changing them all for something better. A phone with no service is worthless.

1: Until January when they went into business with Verizon I've had decent service, now I barely get 3 bars no matter where I am. My service is very slow and it is very frustrating.

If I could give a zero star I would. I take care of your 76 year-old woman. We called a month ago and told them that the battery and her modem of her house phone did not work anymore. It had swollen fire hazard even we call them and tell them about this. They said they sent us a new battery. Well it’s been over a month and we just called back and it said our ticket was closed because we couldn’t have an exchange. So another words, the guy we talk to said so sorry but you have to buy a new modem or new battery. Read reminder she is 76 years old on Social Security Medicare and food stamps. Cannot believe that they could not even send us a simple battery. I have convinced her we will be somewhere else. I would never recommend them to anybody else.

Every month, they change the end service date. I have used Straight Talk over 13 years. Never had a problem until this past year. They change the date. Like two days ago, on my birthday August 8, they sent me an email saying my service ended on August 12. Then on August 10th, I get a message saying the service ends August 11th. Now my phone is off until August 13 when I get paid.

3 and a half hours, 3 different calls trying to get my plan right. I was on autopay and they offered me a trial offer by text for 10 days with "So called" better signal, it worked worse! Opted out of that thru the text they sent me like they said to do and even though it said I was out I was still in and my bill would be $10.+ more. Called a second time and they said they took me out and put me back on my old unlimited plan for $45 a month, they didn't! Only thing they did was take out my autopay.

They've not be able to process a payment correctly in the last 7 months. They tell me it's complete and then I wake up to no service. The excuse is always the same. "It's an error on their end." I average 2-5 hours a month just trying to pay my bill. The money is there but they lie about it being processed. I'm a heart patient, they have cost me in missed Dr's appts, late charges on bills, no GPS and dying family members. Even the supervisor has not been able to resolve the problem. It's not a problem at my bank, it's an error on their end and they don't know how to fix it. Calling, website, app or text all have the same outcome... NO SERVICE and hours off your life that you'll never get back. Save yourself stress and time, pick a different company. A 15 year Straight talk customer.

It is now day 2 and the problem with my phone goes unresolved. The first day I spent an estimated total of 5 hours and was promised a call back at the end. To date I have not received that call. The second day I spent approximately two hours and after some troubleshooting, was again promised a call back. I am still waiting. The problem has to do with "SOS" being displayed on my iPhone 14 and after several attempts by the representatives in assisting to activate e-sim that failed, I was abandoned. On day one, the representative also walked through making changes to the settings on the phone that now appear to have worsen the situation.

Move away from this service as soon as you can, billing is a nightmare, customer service sucks and they are very unwilling to help. I have been a customer for a long time and lately it has been a worsening experience. I had 4 lines and they billed me for 4 but 1 phone was not active and I still got billed for it.

I literally just added a new 4G data plan. As usual, I only receive 3G service for 48.00 a month. Deceptive to customers to pay for unlimited 4G data and do not get it. I think the government is allowing too many phone companies.

While I do like how affordable it is, I have been very disappointed with Straight Talk after recently attempting to purchase a phone online via their website. I currently have a plan and there's no option to add the phone yourself if you already have a plan. Then the next issue is my card was being charged but I would never get a confirmation. Finally this morning after disputing the previous charges I got a confirmation. Several hours later they cancelled my order. After reaching out to them, they blamed the bank, but I had already contacted the bank to ensure it would be approved. After doing some research I found a thread on Reddit where they said this happens and they can't give you answers or blame the bank. This thread is over a year old and they still haven't resolved that issue and I cannot just visit Walmart and get a phone. Very disappointing that Straight Talk doesn't value it's customers enough to offer better customer service than this.

I cannot in good conscience recommend this company. The service in my area is decent, however when something goes wrong it goes catastrophically wrong. And good luck with their sub-par mobile app which is atrocious in every way possible. You'll need even more luck trying to reach customer service as StraightTalk will push you to the ends of your patience! They of course use an automated voice service that can't help you unless your issue is very basic and even then struggles.

I've been a Straight Talk customer for almost 2 years now. Both me and my dad got the A 16 and it was required to do an update that made my phone completely useless. I can get to any of my contacts things with put a struggle of default this and default. All my app were changed to different things then I had awards points that just disappeared. I've got screen shots of all my points that were just taken.

Poorest Customer service I have had, and nothing but a bunch of crooks. I called and asked about the international calling plan add-on, for a family member traveling out of the country. I specifically asked if it would work in the country that they were traveling to, and I asked the same question three times, and was told it would work. I added the plan and told the family member that it should work now, but it didn't. I called back and asked why is was not working and was then told it wouldn't work. I told them that i had been lied to and wanted a refund on the add-on purchase price.

I have had service with them about 2 weeks. My service cuts in and out. So I cannot talk on my phone. I am very disappointed. Now I am going to switch carriers again. I do not recommend Straight talk.

Straight Talk coverage has declined considerably. Very weak signal. Always had some of the best coverage in my area, now their signal is so weak my phone constantly buffers any pics or videos. This was never a problem. Currently shopping a new provider. I don't recommend Straight talk anymore.

The Gold level card I got isn't working… The Gold level card I got isn't working ie: the Walmart+ perks, Paramount Plus nor the cloud storage etc. None of the "perks" have been activated. Nor has my voicemail been set up. I've called, messaged on Facebook, texted and messaged from the app customer service. I've tried for supervisors, 3-way called Walmart to verify it isn't their link that's messed up. I've restarted my phone, redownloaded the app, etc. I've been on calls for over 2 hours, recorded calls, screenshot the conversations, been hung up on, not called back, etc. I get only 1-2 bars, yet they said this is a coverage area.

Worst customer service, absolutely horrible. They refused to refund an overcharge, gave incorrect information multiple times. Had to transfer to multiple people. Calls took an hour each time. Do not recommend.

Don't waste your $ on this co. My phone was dropped in a pool..got new phone..it wasn't compatible with previous plan so I am now paying more $$!! Absolutely crazy. Foreign representatives that are hard to understand. I will be going to ATT under my husband's plan on a few months!

Every month, I pay for the best service Straight Talk has to offer, every month my service is shut off early and I have Internet troubles and my hotspot only works when it wants to and just now I had trouble with the internet. It took me over a hour to get it working. I couldn't text. I couldn't use Internet and I tried to call Straight Talk service and never received a answer. I'm a devoted customer that pays for the best plan Straight Talk offers every month and get nothing but trouble. I am searching for another phone service as soon as I find one that's who will start receiving my money because I can't talk to anyone. I can't get things working like I'm paying for every month, you'd figure since I pay for the best Straight Talk would make sure it's working good but I guess that's asking too much.

They won't unlock my old phone so I can use it with another provider that it IS COMPATIBLE WITH! I still have an active account with them, I just got a new phone. But now I want to use the old phone for another service provider but they refused me the code to UNLOCK THE OLD PHONE! WTH? I paid for the phone. 😡

I had Straight Talk for about 12 years. One day all of the sudden my phone was deactivated. I called and she said I had excessive group texting. I was only on 1 group chat. I could not imagine what she was talking about. She said, if I would stop she would reactivate it and that was my first warning. I said, OK to get it back on still not knowing what on earth happened since I'm only on the 1 group chat through my church for prayer requests. Every morning I send out a Bible Devotional to 70 people individually. I got the first 7 sent and my phone deactivated immediately. As soon as I could get to a phone I called them again.

Verizon is absolutely HORRIBLE! No matter where I go, I constantly have service issues; even in urban/city areas! Since using AT&T, not only is my service perfectly fine in urban/city areas, but I also get service in places that are rural! I recommend paying a little bit more and using Cricket Wireless! They use AT&T towers and I hardly have problems. It's very rare! You may be America's #1 network but you are far and away #1 in service!

My phone's sim card wasn't working so when I tried to activate my new device I couldn't receive the code. I was on hold for 3 hours with customer service with no one ever picking up. I chatted with online support and all they did was try to send me codes, which I could not receive. Eventually, they just ghosted me, so the phone still doesn't work. Total rip off.

Have been a Straight Talk customer for years. The phone began having issues 6 months ago so I bought a new one. A week ago issues began again. Did the chat with someone who could not help. Told me to go buy a new sim card and call to activate. Did that and they could not get it to work. Says no sim card inserted. They transferred me to another dept. I was on hold for 4 hrs and 34 min when I finally hung up to go to bed!

My experience with Straight Talk Home Phone service was HORRIBLE! Initially, the phone base/service somewhat worked. A few months in, it began to drop call, not receive calls, not be able to make calls, making the service completely unreliable. Customer service was a nightmare of endless menu cycles, transfers to different departments, being given false or inaccurate information, or being disconnected.

I calling two days straight and nobody answered yet put you on hold for hours. Who do that. I never had problem with Straight Talk till these past two days. Something wrong with this company. I am sure some incompetent person bought this company.

Spent HOURS on the phone trying to activate new phones. Finally got them done online. Never actually spoke to a person. Now my bill has inexplicably jumped 5 bucks. So overnight jump of 11 ish dollars for mine and my son's phone. Been on "hold" now for over 40 minutes, doubt I ever speak to a person. I'm not paying this huge, unannounced price increase! I'm ** done. This phone company is TRASH!!!

Straight Talk staff only cares about policies! They don't give a crap about customer's health conditions. Don't give a crap about the elderly and disabled. Their only care is POLICIES! Straight talk is heartless!

WARNING!! Hands down the worst customer service I have ever experienced. Over 3 hours hold time to talk to a real person, just to never have the call answered. This service is a Complete joke! STAY AWAY! WARNING!!

Worst service that I have experienced in a long time! Was on hold for 47 minutes before I just hung up! Making changes to your account is like going to the dentist and getting a root canal without pain killers! Please never use their services!

Activation worked half way. I can no longer receive or send text or calls. Everyone you speak to english is their 3rd language. In chatting no one has a clue of what to do. THANKS A LOT WALMART. LIKE EVERYTHING ELSE IN YOUR STORE IT'S FROM A 3RD WORLD COUNTRY. So after 33 years my number is lost in the matrix. 6/23/2025. Don't waste your time or money with this crappy company. They speak of a higher department, but can't connect you to them. SCAM ALERT!!!!

Horrible service! The first time I called to port my number, I stayed on the line with a wildly incompetent rep. for about 30 minutes. I kept explaining that my old phone wouldn't charge and therefore sending a code to that number was futile. He told me, after trying to successfully remember two phone numbers that I call or text frequently, that the account had been verified. But there was an error, so I was transferred. Of course I was disconnected. I called back, and I'm still on hold as I type this review -- approximately one- and one-half hours later. They definitely screen their calls. HORRIBLE SERVICE. Don't use Straight Talk service.

Used to love it, but recently the service has been getting worse and worse. Now I don't even have service in my house. I'm currently on hold with them for the second time today. I've been on hold for over an hour and 45 minutes. I'm going to be looking for a new service provider.

Terrible experience with this company because customer service is "nil" at this point. I was fine over the years that I have been with them as long as I did not need support. I was always able to speak with a representative in a timely manner who did seem to be a "human being"; although they most often were not helpful or knowledgeable. Most recently, I haven't gotten any assistance by automated phone system, chat or able to speak with a real human representative. Furthermore, the options are very limited. I waited a total of 5 plus hours over a 2 day period to speak to a real human being. I was disconnected from the call after a 2 1/2 hr wait and finally speaking with what seemed to have been a "human being" who had finally taken the call. In essence, I would not choose this company unless you are prepared to experience a nightmare with customer service.

I've had Straight Talk gold plan for 7 years. They were good at one point but now I can't get a hold of customer service. The customer support team said wait times was 13 to 18 minutes. It has now been an hour and 15 minutes and still no answer. It's horrible customer service!

They steal time every time that you activate a new card. Most recent theft was; I purchased a 6 month plan at Walmart. Straight Talk could not activate it, or refund my $$. I need GPS for work, so I had to buy a 1 month card to get me through the day. They activated it, then on the same day, after work, I called Straight Talk again to see about the 6 month card, which Now they could activate, but they overlaid the brand new 30 day card and said there was nothing they could do to add that month to the end of the 6 month card. Now at the end of my 6 months, about 18 days to the end of my "Unlimited Plan", I have been reduced to 1-2G speed. I called tech support to find out why.

I have had Straight Talk for about a year. All of a sudden my phone stopped connecting to the cell tower. For three days now I have been without service. I was on the phone all day yesterday and still didn't get it resolved. Today, I am currently online trying to talk to an agent and then he asked my number and ghosted me. He just left the chat. These people have no clue what they or doing or they just don't care. After being with them for a year and this to happen and nobody is fixing the issue. I am irate. I wouldn't recommend this service to anyone.

DO NOT USE THIS COMPANY!!!! Or Verizon. This company will trap you! They will not give you the correct ntp to transfer and customer service never answered after an hour wait. Anyone from unlocking to transfer was rude and nasty. I was treated like a criminal for wanting to transfer. GO ANYWHERE ELSE! You would be better off with 2 cans and a string. I paid 3 times what other companies offered just for service!! Dropped service if you were not in a major metroplex. Dropped on trips repeatedly. Crackly phone calls, missed calls. No international calls unless you add it. Unlimited is not unlimited! Hotspot is horrible.

Horrible company. They make you wait 30 to 40 minutes to get a representative on the phone and if you want to transfer your new number to a new phone you need to know the last 3 numbers you called this month your 4 digit pin and email.

I used their service first time on 2014-15 then again in 2016-17 then again in 2019-21 (because I switch different phone providers) and is currently using since May 2023. This phone and all my previous phone functions well without issues. Talk texts and data work well. One of the best affordable phone and their service plan in market. Mostly they use tower under Verizon and AT&T.

Their customer service absolutely stinks. When they can’t help you they disconnect the phone and force you to call back numerous times till maybe you get someone with a clue. I would rather deal with the dmv or death than their customer service. Took 4.5 hours to get my phone activated and countless hang ups and kept referring me to tech and tech kept saying sim invalid. Once I called to just return that dept got it going in 5 minutes, unbelievable if I ever have to get another phone or call them I’ll switch services.

I’m extremely disappointed with the service I received from Straight Talk Wireless over the past few days. The initial contact I made on Wednesday, 6/11/2025, was a technical support chat on their website — I was simply trying to transfer my phone number to a new phone. There were no issues with my service at that time. That’s when all the problems started. During that first technical support chat, the representative suggested I get an e-SIM instead of a physical SIM card — only for me to find out afterwards that my phone isn’t even compatible with e-SIM.

I've had this service with straight talk for 3 plus years. after this I've completely fed up and will switch service upon end of month. I've tried contacting support for 3 days. every time I'm put on hold and after 3 days of being on hold for approx. 3 plus hours each time I've never been able to speak with a representative. Each call says approx wait time is between 20 and 30 mins so I wait and after 90 mins I decide to hang up and retry. Never was able to get a rep on the phone.

Garbage, complete garbage!!!! Said wait time between 24 and 34 minutes, I waited almost a whole hour and then they disconnected me!!! Again and again!!! Wasted 3 hours of my time with this pile of shit company trying to talk to a person!!! My phone is off and I have credit to turn it back on but nope, can’t get a hold of anyone!!! I’ll have to drive 45 minutes to get a card! "Oh, go online," they said, "here’s a link!" Hello I’m not anywhere near a computer and my phone is off, you dumb bastards! Absolute garbage and I’ll be going with another company! Screw Straight Talk!

Worst customer service ever. Have been with Straight Talk for years, recently took advantage of Samsung galaxy offer for phone, free Wal-Mart plus, with upgrade to gold plan. Couldn't get the walmart plus to activate in the app. I've called since I got the phone activated over a month ago to get help activating Wal-Mart plus. I have literally spent almost 15 hours total on the phone since April. No one there knows what they are doing. Today I just got off the phone after two hours of being bounced around and the last guy canceled my auto pay because I wanted a refund for the difference of what I renewed yesterday with the gold plan, and what I asked to downgrade to the silver plan, $45 plan. He wanted me to pay him $45 today to downgrade to the silver plan and I would have to get a refund for the gold plan in a few days. I'm leaving straight talk as fast as I can before my plan expires in July. Worst service across the board from Walmart and straight talk.

Coverage and customer service is terrible and pretty much useless. Been with them a week and can't get service right in Vegas and no response from customer service. Suggest shopping others 'cause this was a mistake.

Wanted to transfer my number to a different carrier and they discontinued my service and “couldn’t find my info” was on chat with them for 6 hours trying to get this figured out and they kept saying they will call me when I repeatedly told them I don’t have service and can’t get calls. They quit responding after about the sixth person who had no clue what they were doing. Still not resolved. Went and got a new phone from a different carrier. Horrible Horrible Horrible. I’ll pay the extra $25 to work with people who know what's going on.

This is by far the worst cell phone company I have ever used and I've been on cell phones for decades! Trying to reach someone human to talk to is nearly impossible. When I called her toll free number I was on hold for 30 minutes then directed to another number which I was told was a Straight Talk communication line. I'm trying to get my phone unlocked that they have locked so I can go with another service mint mobile. They have been giving me the runaround and still have not been successful in trying to accomplish this for over a month. I am now forced to buy another phone so I can activate my mint mobile. This company should be sued and be put out of business!

I have been a customer for a while now. Straight talk is the biggest waste of money!! I was a few days behind on my son's refill. I called and set him up for auto refill, they took my money almost a month ago. He STILL can't make calls or anything. They tell me to return the phone etc., after we've owned it for 2 years. OR they tell me they can't help me and hang up. I tried going to Boost Mobile and they are amazing! Straight talk STILL won't unlock his phone for me to switch carriers. They will only unlock it IF we stay with Straight talk. If you have straight talk, FIND A NEW CARRIER ASAP.

I ordered 2 phones from Straight Talk on May 9th, and as of June 3rd, still no phones. I’ve made multiple calls to the company and spoke with someone via messenger. They promised follow-up calls and a case escalation, none of which actually happened. At no point, was anyone honest about the reason our orders were not being processed. Don’t buy your phones here. They’ll never arrive. Order cancelled as of today. Lots of time wasted.

Absolute joke of a company. Have had their service over 15 years. Always difficult to contact or work with customer service. Use to be alerted when bill was coming due, since I am on auto refill, it was helpful knowing when to expect the bill. They suddenly stopped notifying me. When I complained, they started notifying again, then a few months later stopped again.

Customer service is horrible. They have unreasonable expectations of information needed to transfer phone number to new phone. I don't have that information because my old phone is not working. Everything they asked for to authenticate I gave them but nope not good enough. I finally said enough and I will find another carrier.

Straight Talk is super Trash. I spent 100 plus dollars with them on a hotspot and did not connect any devices or anything. By the time I finished setting up the mobile hotspot 2GB of data was missing. How is that possible? I reached out to chat and got the answer that they don't see what kind of device took the data or they can't see anything but instead of giving me the 2 GB back I was met with a scam response. Sorry there is nothing we can do since the data is already gone. HUHHH!!!!

If you have an older phone with a physical SIM card, this service works. If you keep up with the technology and purchase the newer models and come across issues with their service. ALL REPRESENTATIVES have absolutely no IDEA how to fix the issues, including the manager I spoke with. They will read off a robotic script and transfer you to multiple departments that ask and repeat the same robotic script. No help whatsoever. Straight talk customer service is an absolute fail and half the time, I’m sorry to say this, but you cannot understand them. Straight talk cannot keep up with the newer phone models. I also purchased a service plan with them to say I DIDN’T even when I had actual proof of them taking money out of my bank statement. Avoid Straight Talk at all cost!! This service is not worth your time and money at all!! Coming from a loyal customer to now an ex.

How is this company still in business? The wait time is unacceptable when you have a problem with service. It is even difficult to make a payment, who doesn’t accept money? Even on an auto draft payment. I have discovered that I would be better off adding my kids to my AT&T plan for cheaper and less hassle, as to trying to deal with this idiotic company. I have downloaded the app, which is also difficult to log into, even with Face ID, email or password. Always some difficulty and then have to call and stay on hold for a long time and then be switched to another person because nobody knows how to help or speak your language. Every 6 months when I have to renew auto payment, it’s like I am trying to explain how a gray hair got into a young monkey's **.

I'd like to say that this by far is the worst service I've ever had. Let me clarify. The service is OK, but lots of issues and then you call customer service and you basically are just in disbelief. I hate this service and the moment I am able to afford switching, I'm running. I normally will only do great reviews not wanting to talk negative. But this service deserves it, never wanting to compensate for their mistakes, never wanting to give back money they should or give a free day of data for being on the phone for 6 hours with no result on your issue being fixed. I truly do not recommend to my enemy.

Literally the worst customer service. Muted and ignored me. Refused to get a supervisor. Would not unlock my phone that I own. He barely spoke English. Was very rude. Had me on hold talking to friends at work. Very unprofessional. Don't use them!

Very, very horrible customer services. Since, yesterday, I've calling to transfer a sim card number from iPhone 12 pro to an iphone 16 pro max which doesn't use sim cards anymore so it needs to be transferred digitally by putting the old phone close to the new new but the one phone's screen's broken, completely. So I can only call for help with transferring the number to new iphone 16 pro max via digitally. 1st complaint: the operator didn't have that open and couldn't help. 2nd, after waiting the next day, I was on the phone for hours after hours with different customers services that did several verifications, and attempted to activate the number in the new iPhone 16 pro max with no success.

I purchased a 30-day Silverline Unlimited 4G LTE & 5G compatible SIM card for $45 from Walmart at Macungie PA 18062 on May 11, 2024, activated under Straight Talk Wireless. After hours of back-and-forth with customer service, the SIM was finally activated on my Samsung Fold 4. I barely got three days of service before the line suddenly became inactive and the data plan suspended—with 27 days left on the plan. Let that sink in: a 30-day prepaid plan that died on Day 3.

Straight Talk is fine as long as you have no problems. Have a problem and you will experience the worst customer service available. Had a problem with recently purchased phone that started having problems after 5 weeks (Moto Razr 2024). Spoke with 4 different customer service reps. One stating he would send a label to return the phone since it was still under warranty. He never did. Spoke with two women that sent me an email with a "return Label". Neither label would print. I was told that both links sent were broken. The third lady repeated herself about 20 times telling me I needed to send the broken phone to them at my own expense. I'm going back to Verizon.

I was switching from my current carrier to Straight talk and they help me with that and they got number but I never get service. My phone keep saying sos but they took 45 dollars and some change and I never got my refund.

Thieves. Double charge and refuse to make it right. No refunds no explanation. And just keep giving you the runaround. For being a customer for over 12 years the customer service is terrible and they don't care about loyalty. Don't waste your time.

I was happy with my service for 15 years and since Straight Talk switched to Verizon my mobile hotspot no longer works where I live. I still am able to make calls and texts but I really depend on mobile hotspot as I don't have internet. So I'm looking at AT&T plans now.

On 04/23 and 04/24 of 2025 Straight Talk kept charging my bank account over and over different amounts until they got 347.82 dollars and Eastman Credit Union don't back their customers so I'm still trying to get my money back. Nothing yet even though I have spent countless hours on hold.

Reps don't have a clue what they're doing. Don't ever answer questions. Put you on hold for absolutely no reason for 20 minutes or more. Still nothing is resolved. When asking for a supervisor never get one no matter how many times requested. Have had nothing but problems and issues. Have only had the service for 3 months. They have charged me extra money with no explanation and the amount for my bill is different every time I pay. Sometimes twice a month sometimes once a month amount is always different and so is due date. Do not recommend this stress and headache for anyone especially someone like myself who is in a high risk pregnancy at the moment. Would rate zero if I could.

Worst customer service ever. On hold for 40 mins to get transferred and hung up on. Bill 25 bucks higher than it's supposed to be and taking payments out ten days before it's due. Not sure out of the five telephone bills I pay this one changes dates on when they take it out. Got hung up on when I called to ask why.

Well as just so everyone knows don't get a 65 dollar plan. They will not help you. The unlimited hotspot don't work AT ALL. Just tell you, "There's nothing we can do," so as for me paying 65 plus tax my money was taken and no service. Don't worry Straight Talk. My lawyer is about to contact you being you won't even give me my money back or fix the issues.

I do not recommend at all!! I’ve had Straight Talk for years and recently they restricted my account because I was on the phone with someone too long. Saying the system is indicating I’m on a hotline. That’s so stupid cause if they view it they will see it’s a regular number not a hotline and let’s not forget it paying unlimited but I have to limit my calls??? This company is a joke and customer service is rude sooo rude. I’m done with straight talk. They can keep their prepaid service and fail. They don’t communicate with each other at all. Had to repeat myself 50 times.

Very very rude representatives! The phone service is poor and I do recommend this phone service to anyone at all. The managers are no help either and they don't seem to have much knowledge about phones.

I need to cancel this carrier but they make it impossible to do. Nothing on the menu takes me to a cancelation option. Started a chat with them. "Hello, how may I help you?" As soon as I told them I needed to cancel they no longer would chat and help me. I'm at a loss for words. Very easy to hook up but a horrible nightmare if you want to cancel. Guess my attorney will be getting a call from me.

I have had Straight Talk for about 3 years now. I am totally satisfied with them and what really really blew my mind was I needed a new phone. I just happened to go to the website and they were offering a free phone. I thought it was a gimmick like most things are but it was not. They really sent me a new phone. No money at all. I'm talking totally free. I was so amazed. They saved me hundreds of dollars. I will stay with them forever. You all should try them out. They are awesome.

Few months after my wife purchased her phone then it went to crap. Customer service has promised a new phone for over 2 months. 5 different calls and still nothing. Each time they just play dumb and then eventually nothing happens. Currently on the phone 5th time and still nothing.

This company sucks with their customer service refund department. She was taunting me about not giving me a refund on a cell plan that should have never been charged in the first place. If only we could get our country to keep our business in america.

For the past 3 months when I renew my service I have to call to get my Hotspot working! Not only that I get numerous of spam calls a day that they can do nothing about! Their service used to be good. It's going to crap. Looking for a better phone service now. Why pay $45 or $55 dollars service when I'm only getting the $35 service! I hope more people Realize this and you have to compensate everybody law suit.

Account was hacked. Customer service for 60 days never rectify the account. Received email to pay bill but couldn't receive an email to recover the account to reset password. Told me to create a Gmail account in order for them to reset my account and I can access it, but you can send me a bill to the account that I used to setup and activate the phone. Straight Talk Verizon is No good and poor customer service. As long as you paying they can't do anything else. Accept your payment but not resolve any technical support issues.

I had been paying 50/mo for “unlimited” data and always had a problem with my data! Switched to Visible by Verizon. So much better. I would NEVER NEVER USE THEM AGAIN! Never, never, never ever. They aren’t good!

Straight Talk is a very horrible service. I have been a loyal customer with them for years and recently I have had a very horrible experience with their customer service. I had unauthorized charges on my account and I have also had issues with their point awards system. I was finally able to redeem my points for a free phone plan when I was told I could only use my points for a phone. Which wasn't made clear when I redeem my points. So I lucked out of 4,800 points and it is also hard to buy a phone plan and put it in the reserves without going to Walmart. VERY HORRIBLE SERVICE. Customer service rep Jasmin.

Terrible! Terrible! Terrible!!! I've been waiting for my replacement phone since 3/14 and today is 4/25! I've called over 30x and each call on average has been over an hour+ long with at times over 5 "department" transfers. I've had to explain the same info. Each call and each time the calls end I'm told the issue is resolved and the phone will be received in 3-5 business days. Guess what? IT ISN'T! Reps will transfer you, lie and say they're the manager or supervisor, not honor the promotions they email you, disconnect calls, continuously repeat what is already known and not to mention the beyond annoying constant "please hold, I'm transferring you now," blah, blah, blah then they'll say it 5x before the unsuccessful transfer.

This idea stinks, WHO IN THE RIGHT MIND WOULD THINK PAYING TO TALK ONLY FOR FIVE SECONDS IS A GOOD IDEA, people need a full on conversation when they want, NOT JUST FIVE SECONDS, please rethink this whoever made Straight Talk.

They SCAMMED my grandmother. Stole her money and she can't even call on her phone. I called customer service 3 times and was hung up on 3 times AFTER being escalated because after turning the phone off and on 5 times and taking out the SIM card 3 times I was transferred to a department and hung up on. It's been over a week, no one ever never followed up on. We're returning it and getting her something she can ACTUALLY USE. SCAM!

I received my phone but did not receive my $35.00 prepaid card to activate my phone! I can only text on this old phone and can't call them. It keeps saying I'm 160 in queue to get help. Then it it says they are closed even though they are open until 3:00 am and I started this contact at 11:30 pm ET! I'm now without a phone until they decide to help.

I do not recommend. Customer service reads off a card to assist with a problem, Numerous wait time, hang ups? Starting with phone was out of stock after paying. Then it shows up a week later. Now saying if I cancel auto pay card they disconnect my service. I never ordered auto pay. I have spent hours on the phone either each person giving a different answer. These people have ruined what used to be a great service.

Worst service. Not WiFi freezes a lot no good WiFi connection. Switching back to Verizon prepaid once my phone gets unlocked. Not worth $ 45 a month. It’s a rip off. Try another prepaid plan. Not this one. A scam.

Customer service lady had absolutely no idea what she was doing. I have been on the phone with her for over an hour and she does not have clue what she is even doing. I kept asking to speak with someone else. She said that she could not do that. I asked to speak with a supervisor, she said that she could not do that! Worst customer service ever. I requested repeatedly to speak with someone and she refused every time.

10 years of working with this company only for them to completely lose my number because their customer service doesn't know how to update a sim card. Straight Talk is going to Verizon for their service carrier I have been working with this company since they had AT&T. When they update their service provider your phone will drop and lose calls text the whole thing you just need a new Sim Card that is compatible with the new provider. I went without a phone for a month as each new Customer Service Rep made the situation worse by not listening to me when I told them what I needed. I had another phone line added to my account a promotional Sim Card for new customers, I was asked multiple times if I was bringing a new phone when I said over and over.

I am writing to express my profound dissatisfaction and to file a formal complaint against a customer service representative named Reynaldo. On April 14th at approximately 10:46 am, I was subjected to an unacceptable level of obstruction while attempting to set up new service. Despite my repeated and clear requests to escalate the call to a supervisor, Reynaldo unequivocally refused. He informed me that I would need to call back and that speaking with a supervisor was not possible. Astonishingly, even after I stated my intention to file a formal complaint against him for this very refusal, he continued to deny my request for escalation or transfer.

I felt that the services/products offered by Straight Talk Wireless were overpriced, in comparison to their competitors, not in quantity, but, in quality. I had chose them, over the service that I had used for over a decade, because it seemed like a better deal, however, they are far more costly in service, and in sub-par devices. Attempting to use their overpriced devices to transfer to another company is nearly, if not at all, unobtainable, which appears to be a universal concern. Customer Service, via Telephone or Chat is nearly non-existent.

Straight Talk cellular is a very subpar service. I regret my purchase of a second cell phone. Everything was fine until I tried to change to another service with a better price. After speaking with one of their technicians I got the transfer pin and transferred my phone number to the other carrier supposedly no problem. Then the other carrier tells me that the phone needs to be unlocked. Thus begins the piss poor customer service episode.

The phone service is not the problem. The customer service is the worst you could imagine. Don't ever have an issue because it will turn into a twilight zone episode. Definitely would not recommend. Would suggest you steer clear.

This company ain't nothing but a bunch of Thieves. They took money out of my debit card and and did not put it on my phone and said that there was no record of it. So Straight Talk wanted me to do a freeway with my banking account so they can verify the money was taken out, so right down the three-way with nothing's account in the bank said yes that it was taken out and what day it was taken out on. And still they would not give me my money back. They said apparently I authorize somebody else to use my card and it was put on a different number and for me to get that money back I would have to give them that telephone number that I authorized. I told them I do not have no other number that I never authorized any transaction of any kind. So be aware and do not use straight talk.

Updated on 03/30/2025: Still ongoing issue with Straight Talk. I still have the wrong area code. No health insurance. Lost my job. Good news. Got a New job. Same field. I must be able to text. Which is part of the service I have paid for with Straight Talk. Yesterday I call customer service Straight Talk. The agent had me on hold most of the 2 1/2 hours. Said he was updating my service. And doing provisions. And Boy was He. After two and 1/2 hours HE HUNG UP ON ME. So praying he did what he said, I tried calling someone. THE CUSTOMER SERVICE AGENT Restricted MY SERVICE. Which in Straight Talk's terms means, HE CANCELLED MY SERVICE. I could NOT make calls, text or get online. Thank God you can call 611611. So I did so immediately.

My mother is 81, I called to get a transfer pin so I could add her to my plan. They told me that they could not do anything with her account without her security number, not even close the account. She doesn't remember it.

I have been trying to cancel this service for a year. I have cancelled my credit card twice and it keeps charging. I have called numerous times but no help. It was my phone but a family members and it’s now lost. No one has used it but they will not cancel it.

I decided to try Straight Talk for a single month and I am already regretting it at day 10. Connectivity keeps glitching and saying no service. I have never had this problem with previous carriers. Also the most terrible customer service ever. Do yourself a favor and stay away from straight talk.

The worst service provider around. Sure it's cheap but you get what you pay for. NO customer service. You can't even understand them. If you ask to speak to someone who you can understand they refuse and tell you to call back. Not a good service at all. Do not waste your time or money!!

Set phone up for auto withdrawal, took out their payment on 3/3/2025 and deactivated service 2 days later on 3/5/2025. Customer service doesn't help, refuses to reactivate phone service and refuses to refund us our money or remove our debit card information from the account. Representative told us we have to charge we back with our bank. Very illegal practices going on with this company.

My grandson locked himself out on his phone. He forgot his password. We purchase this phone for his birthday this past February 2025. No data was purchased - phone activated for internet/games only. I contacted Straight Talk and stayed on the phone for quite a while - unsuccessful!. Later that evening I thought I’d try again - I stayed on the phone quite a bit. No one could assist - said they ran out of options. They were given the serial number - and my email associated with the phone - I ask could they send a link to my email so I could reset it. I was told they don’t do that. The call was unsuccessful, a waste of their time and mine. Now we have a phone that’s of no good (HMD Vibe). Waste of money. I had to purchase a new phone (not from this company and will never do it again). I will never buy this product again and I suggest to anyone looking at this product should you get locked out - your phone is pretty much trash!

I've been a loyal Straight Talk customer for nearly a decade. Years ago I loved ST. The service was the best in my area, the plans were affordable and the data actually worked. However, my experience with Straight Talk over the last 5 years has been absolutely ridiculous!! Every month there's a new problem with one of the following recurring issues: the process of purchasing a pin through the Walmart website, refilling my plan, or data not working at all after refilling. I have spent hours and hours on the phone with customer support each month with zero help solving the issue. I or a friend have searched the internet and figured out how to fix the issues on our/my own. It is time consuming and aggravating.

I've used Straight Talk for 2 years with no issues. All the sudden, I can't get a signal at my own house. I spent most of my Sunday 2-23-24 sitting in a parking lot where I could get signal on the phone with Support. I was repeated assured this issue would be resolved. It wasn't. Straight Talk support leaves MUCH to be desired. Effectively, I'm spending 65 bucks a month for an alarm clock. As it stands there seems to be no resolution as I have no signal to even correspond with Straight Talk Support. Well, no more. Straight Talk is done. They will NOT get another dime for their crummy service and support.

I talk to you on 12/16/2024, 12/29/2024, 1/7/2025, 1/28/2025, 1/29/2025, 2/7/2025 & 2/11/2025 & I see you have not done anything. I was told by Straight Talk and TracFone they would be able to change my number back to my old # endin 8646. I gave them the IMEI number and told me it wasn’t a problem. I gave them what the new # I changed to ending in 1555 and they told me they would not be able to fix it now. I provided them with my new phone's IMEI and phone # ending in 9722 and they told me they could change my number to my old one but told me they couldn’t.

I have been a straight talk customer for over 10 years. On 11/30/24 I purchased an iPhone 12 $199. I used $100 of my reward points and I paid the balance of $107.99 through my PayPal account. I received two emails 1st showing my promo code and 2nd Thanking me for my or along with order number, stating I would receive another email with my tracking number when item shipped. It is now 2/20/25 and 8 phone calls lasting over 45 min. I was told my order was cancelled by straight talk and my reward points would be returned to my account which they were but I still haven’t received a refund for the $107.99. My advice to anyone is never place an order for anything on their website. I am an elderly woman living on a fixed income and I need my money!

Criminals and crooks. I specifically paid for the Unlimited Hotspot plan. I had to call "tech support" 5 times. They temporarily fixed, then I'd get a message saying I was out of data, so I'd call them again. One time, one of the techs actually downgraded my plan for no reason, and without asking me. I had to call back to get THAT fixed. When I finally got them to admit I was supposed to have unlimited data, they tried to sell me a Sim card kit and claimed they couldn't help me unless I bought it.

They lied to me. They've stolen from me. They took reward points from me and never give me anything for that then they lied to me about it and then they refuse to refund my points to me. They are horrible. They speak to customers as trash and are rude. And do not ever listen or help.

I ordered a phone and unlimited plan. when I received the phone there was not a plan inside the box but only a sim card. when I followed the instructions for activation that came with the phone it was prompting me to pay for a plan with Total by Verizon and not Straight Talk. I called straight talk and gave them the information of the phone they sent me and they questioned if I ordered a phone from Total by Verizon. After proving that I bought the phone from straight talk with the invoice #, I was transferred to a manager.

I am a mother writing this because of my daughter's account. I personally love Straight Talk but I have been trying for months to get in her account. I finally did and for a month now I cannot get a line that was added on to her account without permission. And now I can't even get customer service. It will not go to customer service for me. Long story short they're teenagers. Her other family got into her account added a line and we need that off of there ASAP. It's been months. Why can't I get it off of there. When I try it says it texts a code to that number. I don't want it to do that so yes I am very dissatisfied and very frustrating because there should be a way to fix things like that especially when it comes to teenagers. That's just not safe in Straight Talk. Should be safer for our children.

I have been a Straight Talk customer for 12 years with two phone lines and home internet. Due to a banking error, I missed one automatic payment and tried to make the payment the next day. Now they say that my services are no longer available in my area. Customer Service says there is nothing they can do and refuse to elevate my case. I am leaving Straight Talk today!

Straight has slow data, and they like to double charge people that are on auto pay! So I will be finding another carrier, up yours Straight Talk! So if I was looking for a phone in 2025 I would find a plan elsewhere.

Worthless and a waste of time.

I've had Straight Talk for years. Just recently I have been getting charged from straight talk when I had already refilled my service. Two extra charges in November 2024 and one January 2025. Has anyone else been getting money taken out of their accounts when not enrolled in automatic payments?? Keep a close eye on your bank account...

ZERO STARS if I could.

I could write a book. Sum it up 6+ hrs, 7 people over 3 transfers. 1+ hrs website in chats no solution for Thier errors in my orders address. That was today day one email addresses bogus. If you have this service contact a lawyer now you will need eventually. I am working on a petition now and my legal avenues to show customer is always legally entitled to fair, true as advertised service. Don't give up. Fight for consumer right.

Purchased my device from Straight Talk. Signed up for service-couldn't get device to work. Chat is bots or has very long wait times. When I finally reached a real person on the service number, I instructed them to cancel the account. That was 4 months ago, I'm still getting charged on my card. NEVER give them a CC # for Auto-refill. I keep disputing their charge on my card and they keep making them. Apparently no one there (if there is anyone) ever looks at accounts or chat records.

Straight Talk need to get representatives that actually know how to fix your concerns. They have a bunch of uninformed technicians who are getting paid just to answer the phone. I have been without Data, Wi-Fi connections, and I can not send out any text messages. They say they have troubleshoot my device and that there are no outages in my area, but still I do not have any connections. I was told for the past 3 days that someone will contact me, and no one has contacted me. I am requesting my full refund of which I just paid them Monday!

Ordered a new phone from Straight Talk and UPS lost it. It's been over a month and they still have refunded me for a phone I never received. Talked to their customer service many times and always get the runaround...

My experience with buying a phone and plan combination is terrible. After discovering the salesperson at Walmart Electronics dept sold me a phone with terrible undisclosed terms, I proceeding to return it back to the store. I was told Walmart can't refund my money for the device but call Straight Talk directly instead. I called Straight Talk to refund the Prepaid Contract Minutes Card and said they can't do it without it being connect to another phone. Went back to Walmart and now they can't even transfer or load it back to another phone. Nothing but runaround. Straight Talk sucks and Walmart Electronics Sales department sucks. Avoid buying a phone at Walmart!!!! They kept my receipt and paperwork. So frustrated.

I lost my PIN number but had my receipt for a 6 month plan that I had purchased. I called Straight Talk customer service and they would not help me so now I'm out $276 and 6 months of service. I wonder how many other people they have ripped off like this. Searching for another carrier for my phone plan now. So be careful dealing with them and don't make the same mistake I did.

Straight Talk should be defunded. Don't even try. Try to sell your phone. I recently got told off violently by a "supervisor" through straight talk from the Philippines after being on the phone for two hours trying to get resolution. Leave straight talk. This guy sounded like a thug. I actually feel frightened for my life. And reporting seems to do nothing. I reported to FCC and BBB, nothing. They will abuse you and do nothing about it.

I use to love Straight Talk. Never had an issue until now. After 8 years of being with them they have deleted my information and are giving me the run around about what's happening. None of my verification work anymore and they will not allow me to purchase a plan and give them the code to activate my phone. I've been told I can only give my information over the phone to activate my account again. Which is extremely fishy since I already have the code to add service to my phone. It will not go through whatsoever.

I asked to transfer my number, and I call the phone. They took 25 dollars today but why is my number not on and my phone number not showing on my account after I called to transfer my number to my new phone. Also they’re refusing to picked my call again. I got three line and had my numbers for over a year. All I asked was to transfer my number to a new phone, I buy from Walmart.

We had Straight Talk home internet for almost a year and we had so-so service. I don't want to bash the company but I basically would love it if the company would see this and I won't have to hear a fake apology. So we bought a prepaid internet card at a store that starts with a W and went to use it at home over the phone and they came back with an excuse that the card "wasn't scanned properly". Called the store and they said they can't be scanned wrong because there's only one way to scan it at the register. Called 3 times, first they had us take a picture of it and email it and we waited and nothing. Called back two more times and they fought with us and lied to us letting us think we would have internet and within a few days it shut off. Wouldn't work with us or fix the problem so we were out $45. So we switched to another internet company. I guess they don't mind losing business. Double thumbs down for Straight Talk.

The chat on the website wasn't available, so I called. Kent ** assisted me with setting up my account and phone connection. He was extremely helpful and pleasant to work with. I greatly appreciated it.

I originally switched to Straight Talk Wireless because of their promise of affordable pricing. My plan was supposed to be $70 a month for two phones. However, after the first month, they began charging each phone separately—one at $100 a month and the other at $50. This turned our $70 plan into $150 without explanation. When I contacted customer service, I found it nearly impossible to get a resolution. The representatives seemed inexperienced in problem-solving and often put me on hold indefinitely. On one occasion, an agent temporarily fixed the pricing issue, but by the next billing cycle, it reverted to the higher charges.

When Verizon bought Straight Talk they ruined it. Verizon doesn't work in many places. The beauty of straight talk was that you get to choose your carrier. I was a straight talk for ten years and they just screwed me over by switching. Goodbye straight talk, hello AT&T! At least AT&T has good coverage in most areas. I don't appreciate being forced to use a company I don't like after ten years of being a loyal customer.

First month, the 100gb lasted the entire month. I only use one device for movies/tv after work. Second month, same use, lasted 3 weeks. 3rd month, lasted 2 weeks. I feel completely ripped-off and scammed!

I’m really upset with this service, I been with them for years. And now they changed how you can change the plan your self. I tried to change it, the past two months and it kept charging me the 65 plan. When I wanted the 45. So I contacted them on the chat line. They charged me for the 45. When I was already charged the 65, like that’s not what I wanted to do. It made no sense at all. So then I had to call a refund place? And they put me on the 45 plan this month, it’s not what I wanted, at this point I’m really upset because they lied and said they could put me on the 65, I checked my balance and it was still the 45.

I fell for their bait and switch scam! They sold iPhone 13 on Black Friday for $199. I paid and waited for my 2 day shipping. But my phone didn’t come. 5 days later I received an email from them saying they cancelled my order. I then began to call customer service. At first I was told I needed to go back online and order again since they were still in stock. I looked and they were but price was now double at $399.

The absolute worst customer service experience I have ever had and it's been on several occasions that I have been without service because of lack of technical support which now the website is "down for maintenance". I thought I would give them a second chance because I wanted to save a buck, but it's been a huge mistake. NEVER AGAIN!!!!

Awful customer service. They lie about fixing the problems and never deactivate your online portal. Stay away from this company. I purchased a phone on line with Straight talk for 4 days. The agents located in the Philippines could not transfer the number. I was told I could send the phone back for a refund. It has been 6 weeks. I keep calling. They shut my account down 2 times and still no refund!!! I was told many times someone will call or my refund will go through in 1 to 3 days. All lies and the last agent so far said there is no record of me calling or reporting a problem!!

Straight Talk is a horrible service, I definitely do not recommend trying any of their services especially Internet devices. They are not one of the most reliable networks, and I've had nothing but issues to the point I'm even writing a review. That way I can prevent others from enduring the same things I'm going through like for example on my hotspot device I just added 100gb of Internet and less than 2 weeks I no longer have internet access on top of the fact that I have not used all 100 gb of Internet data because my hotspot device keeps track and so do I because of past incidents. I am telling you all as a warning do not get Straight Talk. They are a horrible service to have and a scam!!!!

Straight Talk has poor service. I would not recommend it to anyone. I bought a new phone from them about a month ago and ever since I did the phone keeps dropping calls. I call them. They claimed they fix the problem. It has been days went by and every time I used the phone it keeps dropping calls.

I've had Straight Talk ten plus years and since Verizon has taken over, it is the worst phone service I have ever had... I am currently looking for a new service... Any suggestions? My phone service has never been this bad, When my phone would lose service, I have to restart it to get the service back. I blamed it on my S23 So I got S24.... But now I see it's the service.

Absolutely the worst company. Less than one star. When activating two phones, the customer service rep mistyped my email address. The phone was defective so I was instructed to return it to the store. I was assured I would not lose the $75 plan I just loaded on the phones. However, when I exchanged the phones, I lost the $75 anyway. Stated they could not transfer it because their agent, who did not speak English, mistyped my address. The least they could have done was refund the minutes since none of the situation was my fault. I even SPELLED my address out to them. NEVER again!!!

Had an iPhone 7 I got thru Straight Talk back in 2020. I tried to unlock the phone and they claimed I never had active service on it because they messed it up. Yet paid 55$/a month for this phone for at least 24 months but they claim because THEY didn’t put the SIM card thru right they it was my fault and tried to say an iPhone 7 is brand new. It’s like a 8 year old phone. Garbage. The customer service is awful!!!! Get a different company.

When I tell you the best I mean the best... I just went through a hurricane and my bill is due tomorrow and due to current events they gave me almost 2 wks FREE on them!!!! THANK YOU I NEED THE HELP!!

Do not use Straight Talk service. I have experienced some of the worst customer service I've ever had in my entire life. They should call it Straight Trash!! My phone had been hacked. My biometric fingerprints and pin number has been changed on my phone. I called customer service to try and get them to get them to reset my. They asked my four digit security pin that was associated with the account. One that has not changed in over 10 years and that had been changed as well. I asked to speak to a manager and when I spoke to her I explained to her the situation. When she looked into it she offered to send me a new phone to replace the one that had been hacked. She gave me a reference number so I could get the tracking information for the phone that they were going to send me.

Don't have a death in your family and try to call them. Didn't have phone with me. They would not give me any information on bill date and to get service shut off after my mom passed away. Asked many times for a supervisor and was told they could not give me one. Glad I don't have them 'cause would drop them if I did! I was so frustrated that I hung up on them. Also was on hold for 50 minutes.

I have had many problems trying to just renew my monthly subscription, some how personal info gets messed up with account and Straight Talk will not allow me to refill my monthly account. I am done and will cancel this trouble some talk account.

Do not use this phone service. You will never be able to port out your phone number to a new carrier. They will tell you they will let you and then make up bogus reason why they will not let you port out your number. They will blame it on the new carrier, but they are the ones who will not release your number. I tried many times to get my number released and they are saying the new carrier is not entering the correct zip code. When I call the have them explain the matter the zip code the new carrier is entering is the exact zip code they have on record. They simply will not release my number. For your own sake, never use this company.

Don't buy from this company. They don't care. All foreign customer service, no resolutions. Flat-out lie about products. Whatever you do don't buy their phones.... you open you own it... I told them I was leaving, they offered nothing for resolution.

I was not surprised to see one of the lowest ratings I've ever seen in a business however I was surprised to see not very many people talking about what horrible reception Straight talk actually has. All the other services I've had including TracFone has reasonable coverage in my area all except Straight talk. Their coverage is the absolute worst coverage I've ever experienced with any phone company in my life. Tack that on to the rest of the horrible things people have said about straight talk and you have your answer.

Bought the 45 dollar monthly plan specifically for the 5 gb of Hotspot data. Also bought 2 extra gb of Hotspot. Never used it because every time I buy extra Hotspot it messes up and never allows me to use it so I call support and they tell me I have no Hotspot and there is nothing they can do. Very terrible experience every time, I've dealt with this 3 times with them so now it is time to move on, suggest everyone do the same, will never use their service again. Sure as heck won't recommend!!!!

Use to think Straight Talk was good until I became a 10 year customer with them, recently they had a promotion but for some reason I couldn’t get it and the point system they use is a complete joke since it would barely move even though I’ve bought phones and was never late on my bill. Long story short they don’t care about you and there's no benefits other than it’s contactless so you’re better off with a different carrier.. Should call themselves straight rip off instead.

They suck big time, if you lose or throw away your service card after friggin activating it, Thinking they did their job, they have NO other way of looking up that you've actually purchased the service. Meaning you are stuck with having to buy another service card! I am NOT spending $80 to fix THEIR mistake! I am gonna go with Mint mobile. Screw you guys.

The absolute worst customer service. Cancelling service on a broken phone, which won't power on, is impossible. The only positive thing to say is that they are at least polite in their inability to provide any help. I can't stress how bad this company is.

It took 24 hrs to transfer my number to a new carrier. The zip code was for Doral, FL. Never been there. That was the zip tied to my account, preventing the number transfer. It took 5 calls to get this specific code. They tried every word phrase to prevent me from getting this certain zip code. Customer service is very difficult to understand, plus the noisy call center is terrible. Nothing wrong with the mechanics of the phone service, just terrible customer support.

I'll NEVER LEAVE! I'VE BEEN HERE 15 YEARS NOW!. I cannot believe he spent over 1hour trying to help me when I messed up the account!!! Totally my fault but instead of writing a ticket like the previous 3 representatives HE DID EVERYTHING THAT HE COULD UNTIL IT WAS FIXED!!! I can't express enough how thankful I am to him!!! Straight Talk would be ignorant not to promote him and keep him!!! Thank you Jay ID #**

I bought a bring your own phone kit, the sim card was not working and when I called customer service they said they were going to send me a new sim card. They sent it out but forgot to put the apartment number on it. I called them back to try and get it fixed they refused to call the post office and add an apartment number to it. Then said that they would resend it but hung up on me before they verified the address so again they sent it without the apartment number.

Bought $45 plan with sim kit to use unlocked phone that was compatible. When activated only internet service. I was told by someone higher above phone is updating, will take 30 minutes to an hour and nothing. Call back as I did. I was told I will be transfer to someone higher who can take care of problem second time. Had me waiting 50 minutes for automated machine to leave a message. Big sham. Lost my $45 dollars. Customer service got you going around. Problem not resolve. Rather not go through frustration. Believe they don't know what they're doing. Terrible customer service. Better to pay little more with other carriers to go through terrible customer service. Keep calling back and hours on phone with them. Same problem persist.

This company is terrible!!!! Do not use them!!! When trying to transfer our phone number from them they were very inadequate! Save yourself and use another provider! They lied repeatedly to me about transferring phone number.