Straight Talk Wireless Reviews

Completely unprofessional customer service and lying about the unlocking policy. Way too expensive for the service coverage as well.

I needed home internet service and was told about Straight Talk's home router. After talking to their customer service it was established that that service is available in my area so I bought the router and a sevice plan and as I am in the process of activating it, I'm running into problems. So I call customer service now after device and plan are paid for we don't provide that service in your area yet. These people really are scumbag scammers

If I could give this a negative 100000 I would. This service is the most horrible shit service I have ever had! Every call I make it hangs up whenever. I NEVER have working internet. I pay 70$ a month for absolute SHIT! I HATE THIS FRICKING SERVICE. DO NOT WASTE YOUR TIME OR MONEY WITH THIS CRAP!

This company made me go through hours on the phone, including 4 hours of my Sunday, wasted talking to customer service because they're too incompetent to complete a basic phone port. I ported my number over from Boost, doing everything necessary on my end, only for them to fail to port my number over with 4 days and hours of me on the phone to do so. Their incompetence made me lose hours of my weekend, and the phone number I've had for years. All because they can't complete a basic phone port. Stay far away, they're overpriced, their service is terrible, and their customer service is incompetent to the point of being dangerous. They wasted hours of my time, my money, and they stole my phone number. Truly an utter disgrace of a company on every conceivable level.

The WORST phone service you could ever have. My mom ordered a phone 3 TIMES and still didn't receive it, can't even use my phone uptown because the service is that bad. Spoke with customer service. They told her there was nothing they could do. Worst service ever. Don't use them.

DO NOT and I repeat DO NOT buy from them, if you try to switch your carrier, they will charge you. USE AT&T. AND they canceled our iPhone 17 order three times. I do not recommend if you want a good phone and their service is so bad you can’t even load up Instagram or any app. It is the worst and I repeat the worst thing you can ever use is the carrier ever.

I had Straight Talk for about 8 years. Same number. Over the last year, I had this happen twice. After paying my bill over the phone. I had my phone shut off as if I didn't pay my bill. Customer service would have me try a troubleshooting technique. It wouldn't work. And I'd get back on the site after shutting down my phone and start over with a new agent. 6 hours and at least that many different agents later, and I was still trying to get it resolved. Then, no apologies. No free service. Not even a discount on future service.

I’m highly upset. Yesterday spoke to an agent that said I would get a free month of service. They disconnected the call. Tonight, I call, they said “oh let me get you to that department” man picks up, say's “yes I’ll help you with that” places me on hold for 20 minutes, I say hello over and over and over. Nothing. Then the call disconnects again. I call back, the agent has no idea what I’m talking about and says there is no department. I hang up and same story 3 more times. Finally I get to someone that says “oh yes let me get you to that department." Someone picks up and says “I’ll help you with that, the agent you spoke to will call you after we disconnect the call”. No one ever called. I am outraged!!!!

First off they gave me an area code that was not my city, when I tried to change it they said that the phone would not work properly and hung up on me after nearly 30 minutes, so I called back and asked to cancel my account and refund my $37, was literally on the phone for 48 minutes to get the refund.. Worst experience ever, and they barely speak english.. Avoid this nightmare at all costs.. I wish I could give them -10 stars.

4 years, few times had a problem, now they steal data stop service day before. This service has went to shit,

Straight Talk is the worst, got me a phone from them, service sucks, and their customer service do also, been trying to get me a new company for a year now and they don't want to unlock my phone or give me my transfer pin.

Paid for time for my son‘s phone, we called, got hung up on five times, people laughing and joking in the background from their call center. People were able to get the account with the same information and others told us they couldn’t. They kept on hanging up and playing games and try to get a refund on the amount charge, refused to give me any information supervisor or to stop the charges on my credit card. This company is the worst company we’ve ever dealt with in our life. Poor customer service, no help whatsoever, send us to buy a new SIM card for 30 some dollars which we did not even need and could not return. If somebody from corporate could call me back that would be wonderful or text me back. Never got phone working or help find a dispute with my credit card company

How can you sell something you don't have? I bought a phone on May 23rd. Customer service says my order has been processed and waiting for the carrier to pick up. Well, how come I've received 2 different emails saying: "Sorry but your order is on back order and will be filled ASAP."

I'm in full time DoorDash driver and I expect to have a phone turned on with mobile data to do my job. I paid for my service last Friday and now I have no service. Unacceptable.

I just purchased a phone card recently with Straight Talk. I uncovered that someone else is using my service on another phone. Instead of helping me after I verified my account the lady kept asking me to grab the phone that someone else is stealing my service on. Beware of this company. They have people stealing your phone service and she told me all I could do was to purchase a new phone card. That's it!!! Wow! She wouldn't even shut the phone off, stealing my service and continued to argue with me. I am so upset right now at them. I hate their service and I am going to every posting to slam them for their rude and unprofessional service. How dare them call me a liar basically and then tell me I owe. I haven't been able to use my phone in weeks cause someone is stealing my service with an "upgrade" that I didn't make.

I picked up a Straight Talk phone to cover a couple of months while my contract phone is away for repair or replacement. First month wasn't all that bad, it seemed to work as a phone service. Then the fun started. I got a text offering me $5 of my next months renewal, not a great deal but I figured I may as well take advantage of it. Except the link I was sent didn't work, it didn't take me to a renewal option as it stated it would but just to the generic website. But okay, I tried to log in. It kept telling me I was using the wrong password. (I wasn't.) So for the next 45 minutes I fought with it. Multiple times I had it send me two step verification codes, confirmed my e-mail and phone number, again multiple times.

The Autopay randomly stops working every few months and our phones get shut off. Trying to resolve anything through the website is futile so you have to call, but can't call because the phone is shut off. If you can use another phone to actually call Customer Service it is a living nightmare trying to get through and get ahold of someone who can actually help. It is not worth it!

The absolute worst customer service if that’s what you would even call it… Do not even bother.

ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. They will not help you solve a problem. They are too busy trying to sell you a bigger plan! One of my lines ran out of data. I tried several times to refill that one line and it kept refilling my entire account! For the NEXT Month!!! When I then tried to use points to refill that one line, it did it again and applied it to the following month! I contact customer service, and all he wants to do is upgrade my plan to a bigger one that costs more money. Well, sad to say that after my plan is done, I will be CANCELING my service with them. Absolutely tired of dealing with this lying, cheating company!

I've never had an issue with my calls using Straight Talk and I like the fact that I can get Walmart plus with my phone plan because the free shipping from Walmart plus alone is well worth my 60 dollars a month. And they do have good rewards but you gotta watch that closely. Now the website the app and getting hold of customary sucks. You can't get hold of them for issues hardly but let me tell ya they will turn your phone off the day before your bill is due if your payment is not sitting and waiting for them... I also had a device credit that I was made to use or lose and the phone I chose because they don't have many options. Sucks worse than the website. They want you to use the website to save time... But they won't fix it.. I can't afford anything else.

I have been a Straight talk customer for a long time and used to like it. Not no more. It's a lousy product with lousy customer service. I talked to 5 technicians and got no help at all. I have the gold plan and it tells me everyday that I'm not online. How's that possible on the gold plan. My music, movies, and videos buffer. Not supposed to happen withe the gold plan. It's also very slow. Think I'll be looking for a new carrier.

I'm going to keep this as short as possible but my home internet quit working after 3 days. I call Straight Talk to try to get help. They run test and so on. I spend 30 mins on the phone to hear, "You will receive a new box, yours is broken and don't work no more. So, in 3 to 5 days, you'll have a new box at the address you just gave me." Well, today I get home to a shipping label.

When we switched our carrier from Straight Talk, Straight Talk blocked my husband's phone. They claimed the phone had only been in service since the end of February and he needed 365 days of paid service to unlock it. He had been using the phone for nearly a year before this. Also claimed it wasn't scanned properly at Walmart. None of the claims make any sense. It's a scam to prevent the switch of carriers. I would rate lower than 1 if there was an option for that.

I've had Straight talk about 4 years, when I first signed up I had it in auto pay, one day about 2 years ago I went to sign in to the account, I got locked out, so I called customer service, they asked for a pin, I couldn't remember the pin so they were unable to access the account. So I just start paying it every month manually, in the last year I started paying through the phone calling the *611* number.

My main dislike is that if you try more than a few times it locks you out. Once you login it should never log you out.

Received new number when switching from T-Mobile. Absolutely bombarded with scam calls, cell service is great, refilling balance by phone absolute rage bait. CPU refuses to make it simple, too many ads and irrelevant questions. Prompted to make paying difficult, to the point that you question if Straight Talk wants your payment. Suggest a quick refill option by phone so customers don't absolutely hate giving you money, I venture to guess paying by refill card is equally annoying and time consuming. Other than that great service.

Stay away from this company at all costs! You place an order. The money gets taken off your bank. You never get your order. You contact them and each time there is a different excuse. You put in to get a refund and then you are told the order had to go back to the warehouse that you never received to get your refund back. Basically, they are unreliable and not reputable and shady. Stay away from this company!! They are not a good company.

5 star service so far. I switched and saved $30 a month. I'm switching my wife's phone and will save almost $40 a month. I have another phone to switch and it will make my total saving will be over $120 a month. That alone makes it worthwhile. Service is great and customer service was better than I've experienced in a long time.

Straight Talk customer service doesn’t deserve a star. Customer service agent are very rude, unknowledgeable and tries to overprice.

Used Straight Talk 3 yrs. No problems.... Added another line, bought two new phones. One iPhone, one Moto G. Reason for new phone my husband is in the hospital, need a way to contact him. From day one I have not been able to contact him, nor him me!!!! Even went to Walmart. Bought a Moto G. Tuned off my iPhone which did not work. Meanwhile my minutes are ticking away, but the main issue I cannot even talk to my husband who is 40 miles away!

I switched from Net 10 to Straight Talk due to Net 10 not having new phones available in my area and need a budget-friendly service. I knew it was a sister company and that I would deal with the same customer service. But it is terrible. Long waits, incompetence and overall rudeness. I am trying to keep the same phone number and the website account read that the number was successfully transferred initially, but 30 minutes later, the phone number switched to a new number. Incompetence. Been online with customer service for 2 hours to get this problem resolved. After service plan is complete, I will switch to a new company. It is ridiculous.

I have had Straight Talk for over 10 years and have kept same phone number throughout even when moved to different area code in same state. There have been issues in the past, but they were quickly resolved so I kept with Straight Talk. For the past 4 months there has been an increase of number of issues and severity of them. I started getting a "Not connected to a network" msg when I would try to make a call and would have to restart my phone to get reconnected. I did not know my phone was not connected until either someone called my wife to let her know that my phone went straight to voicemail and they couldn't get a hold of me. Then I started to frequently just receive text messages 8 to 24 hours after they were sent, I also would receive voicemails late and strangely the number that had left the voicemail would not be listed in the recent call log in any form.

After working with me for a lil over an hour, Almar stuck with me through thick and thin. I can't give him a tip but I can hope he'll see this great review. I could hug him if I could. He was a life saver. My husband's phone was stolen today as well as he lost it in a customer car since he works at a mechanic shop. Customer claimed they didn't have the phone. It was on till I could locate it to one's house and I managed to lock that phone but even the car he worked on it still wasn't there at the scene of location.

Listen, I have ST home internet, and my internet is pretty good in terms of quality. I have at least 7 devices that run smoothly, including two consoles. I’ve had this provider for 2 years, but since last year, the company has been giving nothing but runarounds, and it’s extremely frustrating. First incident was when I had to switch my payment method. I have autopay (or what they claim is autopay), and it started as $35 a month. I couldn’t pay with a card for one month, okay fine, went to Walmart, paid the extra $10 for a $45 month plan. Got my autopay back up and running the next due date. It’s been 3-4 months, tell me why the first 2 months I kept getting emails on the 22nd of the month (when my bill is due the next month on the 8th) that they were processing my payments???

I wish I could give them 0 stars. I had been with Straight Talk for years with no complaints. In Feb I ordered a new Apple iPhone from them for $465. I was having a hard time switching my Android info over. I asked if I could return phone for refund they said no problem because I only had new phone for 2 days. They give me return instructions which I followed. I kept checking on return and I had all of my return info including return tracking number. I never got my refund and I didn't get my iPhone back either. I contacted my credit card company and they could not help me either. So the end of my story is they kept my Apple iPhone and my $465 to me that is stealing. If I tried that at a store I would be arrested. I switched to a new phone carrier and cancelled my Straight Talk account for me and my husband. That was a terrible way to treat a long time customer.

My husband has been with Straight talk for nearly 15 years and I’ve been with them for nearly 12 years. We both have never had another phone provider besides them. September of 2025 we bought a Samsung Galaxy S22 Ultra for my husband. He loved that phone until it started having network issues. We’d call every week to get them to fix it and it would work for awhile then we’d have to repeat it again a week to a week and a half later. Well last night the internet on his phone wasn’t working and we called for them to fix it. Instead they messed up literally everything in the phone. Calls, text, internet and eventually it did a loading thing than just shut off and would never come back on. At 8am I called and by 9:30-9:45am we were being promised a replace phone. It’s not 10:06 and we’re being told there is absolutely no way they will replace the phone now and only offered a $20 discount for 1 month of service.

For the most part I really like Straight talk. The problems I have are with customer service and the rewards program. 2 different times I've wasted many points because it was not explained very well what I was getting. I thought I was getting a discount off my plan with points, but when I spoke to the chat person I was told it was for something totally different that I didn't qualify for. It's been several months and I'm not sure of all the logistics of it. I ask to speak with a supervisor but told I had to call the customer service number which I hate calling because there is always some sort of issue. The chat online I've used several times but that is a joke. They are very nice but do not seem to know how to fix any problem or answer any questions you have. Another problem is the rewards program.... I have been with this company for about 10 years or more and so have a lot of friends and family I've referred.

Absolutely atrocious service and company. I've been with them for probably a decade or so because I don't need or use my phone for all of the conveniences that younger people do. With that said, the amount of negative experiences I've had with Straight Talk Wireless make it hard to believe they haven't been slapped with multiple class action lawsuits. For instance, I originally bought a phone with built in Wi-Fi hotspot capability. I never needed to use it until we had a major weather incident in my area that knocked out power for almost 3 days. During that time, I decided to use my phone's hotspot to work from home. Everything was going fine until all of a sudden my phone stopped working completely. I thought I had run out of data so I bought an additional "data card," and it still didn't work.

For 3 months I've had terrible customer service. I've had constant data issues. I pay for the 65 dollar unlimited plan with unlimited Hotspot and I'm unable to use the data or the Hotspot as I only ever get 1 bar of signal and a 4g connection in an area they claim has 5g. I have called multiple times and have factory reset my phone multiple times per their recommendation. Nothing has helped. I would advise people to go with att or verizon as this service is shoddily run and won't take responsibility for their failures in service connections.

Straight Talk is about the worst company you can ever get. You pay your bill just to watch ads. Honestly this is the worst cell phone service I've ever had. I wish they would go out of business and never go back in. Straight Talk you suck. This whole company sucks. The founders of it I bet blows people.