Straight Talk Wireless Reviews

I switched from Net 10 to Straight Talk due to Net 10 not having new phones available in my area and need a budget-friendly service. I knew it was a sister company and that I would deal with the same customer service. But it is terrible. Long waits, incompetence and overall rudeness. I am trying to keep the same phone number and the website account read that the number was successfully transferred initially, but 30 minutes later, the phone number switched to a new number. Incompetence. Been online with customer service for 2 hours to get this problem resolved. After service plan is complete, I will switch to a new company. It is ridiculous.

I have had Straight Talk for over 10 years and have kept same phone number throughout even when moved to different area code in same state. There have been issues in the past, but they were quickly resolved so I kept with Straight Talk. For the past 4 months there has been an increase of number of issues and severity of them. I started getting a "Not connected to a network" msg when I would try to make a call and would have to restart my phone to get reconnected. I did not know my phone was not connected until either someone called my wife to let her know that my phone went straight to voicemail and they couldn't get a hold of me. Then I started to frequently just receive text messages 8 to 24 hours after they were sent, I also would receive voicemails late and strangely the number that had left the voicemail would not be listed in the recent call log in any form.

Listen, I have ST home internet, and my internet is pretty good in terms of quality. I have at least 7 devices that run smoothly, including two consoles. I’ve had this provider for 2 years, but since last year, the company has been giving nothing but runarounds, and it’s extremely frustrating. First incident was when I had to switch my payment method. I have autopay (or what they claim is autopay), and it started as $35 a month. I couldn’t pay with a card for one month, okay fine, went to Walmart, paid the extra $10 for a $45 month plan. Got my autopay back up and running the next due date. It’s been 3-4 months, tell me why the first 2 months I kept getting emails on the 22nd of the month (when my bill is due the next month on the 8th) that they were processing my payments???

I wish I could give them 0 stars. I had been with Straight Talk for years with no complaints. In Feb I ordered a new Apple iPhone from them for $465. I was having a hard time switching my Android info over. I asked if I could return phone for refund they said no problem because I only had new phone for 2 days. They give me return instructions which I followed. I kept checking on return and I had all of my return info including return tracking number. I never got my refund and I didn't get my iPhone back either. I contacted my credit card company and they could not help me either. So the end of my story is they kept my Apple iPhone and my $465 to me that is stealing. If I tried that at a store I would be arrested. I switched to a new phone carrier and cancelled my Straight Talk account for me and my husband. That was a terrible way to treat a long time customer.

My husband has been with Straight talk for nearly 15 years and I’ve been with them for nearly 12 years. We both have never had another phone provider besides them. September of 2025 we bought a Samsung Galaxy S22 Ultra for my husband. He loved that phone until it started having network issues. We’d call every week to get them to fix it and it would work for awhile then we’d have to repeat it again a week to a week and a half later. Well last night the internet on his phone wasn’t working and we called for them to fix it. Instead they messed up literally everything in the phone. Calls, text, internet and eventually it did a loading thing than just shut off and would never come back on. At 8am I called and by 9:30-9:45am we were being promised a replace phone. It’s not 10:06 and we’re being told there is absolutely no way they will replace the phone now and only offered a $20 discount for 1 month of service.

For the most part I really like Straight talk. The problems I have are with customer service and the rewards program. 2 different times I've wasted many points because it was not explained very well what I was getting. I thought I was getting a discount off my plan with points, but when I spoke to the chat person I was told it was for something totally different that I didn't qualify for. It's been several months and I'm not sure of all the logistics of it. I ask to speak with a supervisor but told I had to call the customer service number which I hate calling because there is always some sort of issue. The chat online I've used several times but that is a joke. They are very nice but do not seem to know how to fix any problem or answer any questions you have. Another problem is the rewards program.... I have been with this company for about 10 years or more and so have a lot of friends and family I've referred.

Absolutely atrocious service and company. I've been with them for probably a decade or so because I don't need or use my phone for all of the conveniences that younger people do. With that said, the amount of negative experiences I've had with Straight Talk Wireless make it hard to believe they haven't been slapped with multiple class action lawsuits. For instance, I originally bought a phone with built in Wi-Fi hotspot capability. I never needed to use it until we had a major weather incident in my area that knocked out power for almost 3 days. During that time, I decided to use my phone's hotspot to work from home. Everything was going fine until all of a sudden my phone stopped working completely. I thought I had run out of data so I bought an additional "data card," and it still didn't work.

For 3 months I've had terrible customer service. I've had constant data issues. I pay for the 65 dollar unlimited plan with unlimited Hotspot and I'm unable to use the data or the Hotspot as I only ever get 1 bar of signal and a 4g connection in an area they claim has 5g. I have called multiple times and have factory reset my phone multiple times per their recommendation. Nothing has helped. I would advise people to go with att or verizon as this service is shoddily run and won't take responsibility for their failures in service connections.

Straight Talk is about the worst company you can ever get. You pay your bill just to watch ads. Honestly this is the worst cell phone service I've ever had. I wish they would go out of business and never go back in. Straight Talk you suck. This whole company sucks. The founders of it I bet blows people.

I've been a Straight Talk user for 14 years and finally decided to use their customer service to get my "reward phone" they advertised. They used 8000 reward points to send me a worse phone than the 70$ phone I had from Walmart.. When I tried to return the phone and get the 97$ and rewards points restored (2 hours on the phone) I discovered they couldn't help me. The service has always been good ,but the customer service, specifically from "Ceva Returns" was just a scam call center. Cost me hundreds of dollars in so called reward points and 97$ for a phone manufactured in 2012. Ridiculous scammers.

I would put 0 star if I could. Not only they will be a walking headache. You can’t set up auto-pay. You think you do but they will cut your service anyway every month. When you’ll want to leave, they will refuse to give you your transfer PIN. They will make everything in their power to make it difficult. I spent 3 hours with their useless staff and I still don’t have a cell phone plan, or a transfer PIN. I hope this company disappears. They are terrible.

I attempted to purchase an upgrade phone on their website with a promo code that gave me a $200 credit. I have been with them for 8 years. The website would not allow me to replace my current phone with the new one. It insisted I purchase an additional account. I called the sales group and they took the purchase. The next day I got an email that Verizon fraud group canceled my purchase. The original salesperson did use you my address on my account, but created one that doesn't exist. It tried to make the purchase again, but they said I couldn't use the promo code as it had been used. After 5 phone calls to Straight Talk and Verizon fraud group for over 4 hours they insisted that they would not correct the promo code as it had been used. They canceled the purchase and invalided the code. I lost a $200 credit. It has been three days and they refuse to correct their error. Please do not use this company.

They claim that it has the best coverage and 5G whatever. I'm sorry but the thing that my husband and I deal with is dropped calls day in and day out. Texts messages don't get or get and not receive the full message. Trying to find a signal for it to work. Having a hard time to be on any apps period. There is way too much that we have realized we have wasted our money on but keep doing so till we have a chance to go through my phone company I have which is way better. You need to stop making these phones till you can make them without any issues period.

I was trying to buy a new phone with a new number. I had lost my phone and was trying to replace it. I went to Walmart and asked them for a cheap phone. They said that Straight Talk Wireless was cheapest and the phones seemed nice, so I went with it. I got the phone home and spent the entire evening until 11PM trying to make it work. I logged into Google with my home internet connection and downloaded all my saved Contacts and settings just fine. I couldn't ever get Straight Talk to recognize the IMEI on the SIM Card they sold me (in the phone with their name on it). So, I took it all back to the Walmart. They refunded me for the phone (about half the purchase). But they said for the connection time I had to go through Strait Talk. I had the feeling I was in for scam. And boy was I right!

Was a customer years ago and recently came back. What a joke! The customer service is abhorrent, they don't care about customers anymore and the service is now only 28 days, not 30. They have no sympathy for customers, especially seniors. I WILL NEVER USE THEM AGAIN AND I WILL NEVER RECOMMEND THEM TO ANYONE. IN FACT, I WILL DISCOURAGE ANYONE FROM USING THEM. Horrible.

Tons of false advertising on their website. They very frequently advertise deals on plans. You click on the deal all good adds to your account. Still with marked down price. Go to checkout and it tries to charge full amount... no more deal. Then good luck talking with the IA chatbot. It talks about nonsense for 5 minutes and defaults all of its answers to "try calling back later" or "Thank you, goodbye!" And hangs up on you.

Phone service was shut off 2 weeks after paying my bill plus 3 months of service! 130 dollars! They are telling me that they don't see the payment because my phone has been shut off and that it will be 45 dollars to reinstate it. After it's been reinstates they can refund my 130 dollars!!!?? There was never a stop payment and is clearly stated on my bank statements. I'm now 1 hr and 15 minutes into a customer service call that will probably get me nowhere. 1 hour and 10 minutes of this has been on hold.

I have had Straight Talk for well over 11 years. The past year it has gone downhill. Recently I called to see if there was a way to lower my bill. I have two lines with them, mine and my wife's. I was online in a chat with a rep. He told I could separate the two lines and qualify for a $20 discount in each line. We worked on my line and the discount showed online. Next was my wife's. The discount did not show. I was told it would take 72 hours. I called back in 72 hours after the discount did not show. I was then told the line would not qualify as it was a new account. I separated it out from mine so now they saw it as new. I have screenshots of my conversation with the promise of the discount. They said they could not honor it. I sent them the screen shots. They still said no. A promise and something in writing and they would not honor it.

TERRIBLE! I paid for my service and less than 10 days later, I have ZERO data.... It's a LIE! Took my money and cheated me! There is ABSOLUTELY NOTHING I can do! I've called and talked thru chat, every time, same answer, I've used my data for the entire month already. So, money gone, but no service away from home internet! As I stated already TERRIBLE.

I've used Straight Talk Home Phone. The home phone apparatus last approximately six years, then has to be replaced... but for $30 per month, it's a great option for a home phone. Regarding their cell phones, I ordered one and it came without an adapter, so I returned it rather than spend additional money. Straight Talk refused to refund my money (it's been more than 40 days). I've made numerous calls but have gotten people who do not speak English very well, but I am told I will receive my money. Never did, had to get my bank to go after then... still waiting for the final results.

Worst customer service ever! It took me two days to get the phone activated. Then it was randomly shut off. I was on the phone for an 1 hr and 45 mins and still no resolve or resolution. I do not recommend this company at all. The service is okay, but if you have a problem, you are screwed.

They had a deal for a new phone which will unlock after 60 days for service. Well, I bought it and added their silver $45 plan first and plan to add a cheaper plan for the next 30 days. They waited and a day after they shipped the phone out, they changed their policy and requires 365 days of their service before unlocking the phone. Now I have a pretty nice looking BRICK instead!!!

Customer service is the worst I've ever had to deal with in my 60 years of life. Purchased 2 line silver unlimited phone card at Wal-Mart, it does not work. Was told it had not scanned correctly and I would have to return to the store. Wal-Mart informed me that the card had been scanned correctly as was evident by the receipt. Needless to say after 2 hrs of trying to get a new pin # issued to me I was told I could purchase a new card.

If you want the most worthless phone plan for customer service this is the one. NOT ONE of the people you will deal with for help knows the AMERICAN ENGLISH language. It seems like the longer they keep you on the phone the more they make. Using they phone line to talk to them all they keep saying is "Your phone is cutting in and out." DON'T MAKE MY MISTAKE!!!

Three days ago, I contacted Straight Talk to initiate a request to unlock my phone and was assured that it would be complete in 24-48 hours. After connecting with a representative this morning, they informed me that it would take up to 72 additional hours.

Have used this service for many years and lived it and even bragged about it.... That was then. This is now, since Verizon has taken over their service, customer service, and support absolutely suck,... Have had nothing but issues the last few months, currently looking to switch to another carrier.... DEFINITELY WOULD NOT RECOMMEND!!!

I had great service for years with them, and then my boyfriend put me on his phone plan and took care of my bill. When I wanted to go back to Straight Talk, I talked with them, and I made 2 purchases for service plans. Then, a few days later, they proceeded to tell me that my phone was no longer compatible with Straight Talk and the rep I talked to at that moment was going to refund me. Those two transactions back said it would be 7 to 10 days. I gave it a little longer than that, I called back again. I got the exact same response 7 to 10 days, still no refund. Then, the third time I called back, they said they could not give me my money back, so that’s wasted service plans, two transactions. They will not give me my money back that I cannot use. I was very disappointed. I’m very mad to waste my money for something they told me to do and then told me that I could not use it, but refused to refund me.

Customer for 11 years till they let foreigners start running it. Ripped me off for $65. App was very confusing, and I was never able to redeem points. Took two and a half days before I could transfer my number to a new service. New service had people I can understand and they don’t speak foreign gibberish. I would definitely avoid this company if you’re looking for a great deal. I’m now saving $56 a month with my new service.

I provided my email to Straight Talk however it must be another email they have on my account because I have not been able to confirm the one I provided which is the only email I have and I have contacted them about the situation and they claim that they need another email in order to fix this one which does not make sense to me.

My service was recently deactivated, I was told for nonpayment although I’m on auto pay. I knew this was not true because there wasn’t anything nothing to warrant a payment rejection, furthermore the service was terminated prior to the due date. When I finally was able to reach a living human I made the payment with the representative. I contacted my bank and was told they show no payment attempt occurred from this company within the past 4 days. This mishap has cause me to question if I should continue with this service. No one has reached out to me with a possible explanation or apology for the inconvenience.