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Straight Talk Wireless

Straight Talk Wireless

Miami, FL

 3.0/5 (421 ratings)
  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

About Straight Talk Wireless

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Straight Talk is a no-contract phone plan that shares networks with four major cellphone service providers. It doesn’t restrict people to long-term contracts, and it offers nationwide coverage and more data plans with flexible payment options.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Affordable options
  • Add-on features available
  • No contracts

Cons

  • Data can be slow
  • No family plans

Bottom Line

Straight Talk offers basic cellphone coverage and the option to purchase discounted phones or keep your current phone. There are no contracts and no hidden fees.

Straight Talk Wireless Reviews

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Page 2 Reviews 5 - 15
Rated with 1 star
Verified Reviewer
Original review: Sept. 29, 2021

I'm just gonna keep this short... DON'T deal with Straight Talk. They don't know what they're doing. They can't answer your questions. I ordered 2 phones from them. One was canceled and I've still yet to get a answer why. I've been waiting on mine to come. I can't cancel with them until I get it. I was told it would come Tuesday then Wednesday now they saying Thursday before I get it. I'm so mad!!! And the dumb people in customer service can't even give me a straight answer. Just wanna transfer me and say their department doesn't handle it. Apparently no one does!!! I will make sure everyone knows not to go with them. I truly regret this decision!!!

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Rated with 2 stars
Verified Reviewer
Original review: Sept. 27, 2021

Got online chat with Straight Talk. Went through the check list they have and said they couldn't help me. My phone isn't but 6 months old. I do have insurance on it But it's still under manufacture warranty. Insurance won't take effect until after manufacturer warranty ends. Also I have been with straight talk for many years.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 27, 2021

I've had no service for 5 days, after I paid for service already. Someone is using/abusing my card here and will be reported for the last time this morning to my bank and BBB. Do NOT USE Straight Talk or your bank card!!! I've gotten the run around for 5 days.. today is a new day and I've had enough. I'm pressing charges!!

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Rated with 1 star
Verified Reviewer
Original review: Sept. 21, 2021

I bought my 11 year old a phone through this company and immediately it was filled with porn spam... I tried everything to stop it including texting the word stop... Nothing... I called the company they said they literally couldn't stop it... So I changed the number... I said it's illegal to solicit minors for sex... I changed the number but to no avail. Now it's his actual internet throwing out porn and growing your piece by 6 inches in 24 hours so I shut off the service.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 21, 2021

First walmart sells me a lemon phone. When my husband tried to set it up for me a walmart worker didn't know what he was doing and voided the scan. We had to return it and get a refund on our debit card. Got another phone that was scanned. My husband tried again to call them to get my same number transferred. We have been waiting, waiting they still can't get their act together. I will no longer buy Straight Talk phones as a result of this horrible service.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 20, 2021

POOR!!! I noticed a review from someone in Savannah, TN with no issues-don’t understand why I do ALL the time!! I pay for unlimited calls, texts & the internet but very lucky if I get the internet any day, very early morning between 3-10am seems to work. Trying to figure out when I have the internet, started tracking on my calendar. No Internet from about 11:00am to about 9:00pm most of the time EVERYDAY. Then my texts stopped being delivered, would receive the message “not delivered”. I have NEVER had an issue with my previous carrier in MA prior to moving to Savannah, TN. Do you know what is is like to be in Mississippi (new to area) and have no connection for google maps to get home!!!! I have read many poor reviews from all carriers around TN and have considered getting rid of cell service entirely, going back to a land line, no issues there!! I heard Straight Talk is through Verizon so what is the issue? Buy more cell tower coverage or lose customers.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 19, 2021

I purchased the ultimate unlimited plan thinking it was unlimited up to 60 gigabytes. For $60 that made sense. Little did I know, they reserve the right to REVIEW YOUR ACCOUNT at 60GB. They cap off your data at 25Gb. It's still unlimited, but at 2G speeds. Absolute ripoff and misleading advertising. Strongly DON'T recommend this.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 12, 2021

The reason they are so cheap is because they "LOCK" their phones. ANd if you want to have another carrier, you must pay them 300.00 to unlock it. Something they don't tell you when they buy it. So they basically scam you. My suggestion is if you ever want to use your phone with another carrier do not purchase a Straight Talk phone. Plus their service is just terrible. Half the places I was I could never get a signal. what a waste of money to pay for a phone that you can't use anywhere else.. A big big scam IMHO. Stay clear from Straight Talk!

3 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Sept. 8, 2021

After receiving a new SIM CARD last week because I couldn't send or receive calls or text and it happened again yesterday when I was on the road. 1st tier of support referring me to 2nd tier and callbacks. In the past week I spent about 3 hours getting my phone working. Do I get credit or extension for this? Straight Talk with Verizon

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Rated with 1 star
Verified Reviewer
Original review: Sept. 7, 2021

On July 29th some time after 11pm after my autorenewal went through my Samsung A50 stopped working. I was unable to make or receive calls or texts. I called using my husband's phone Straight Talk on July 30th and after 3 hours of perpetual hold and being "transferred" I was told it would fix itself by 4pm EST that afternoon. It did not fix itself by 4pm nor had the issue been rectified by the morning of July 31st. I called again on and after multiple "transfers" which for straight talk means returned to a hold queue. I was told they would escalate the problem and that it should be fixed in 24 hours.

On August 1st 24 hours later still it was still not working. I called again and spent 4 hours being lied to about being transferred to a supervisor or that a supervisor would call me back trying the same "fixes" over and over. Finally told me that there was something wrong with the system. It was talking to the current Samsung A series phones and that even though it wasn't something wrong my phone they needed to send me a new phone but that they couldn't do anything because my account had an escalation on it and that brought everything to a halt until someone did something about that. I was told to call back the next morning. Mind you I am still using my husband's phone that he also needs.

I called on August 2nd and got the same run around for most of the day. I finally gave up and started over on August 3rd. After about 3 hours I finally got someone that told me that yes I should get a new phone and that it would be shipped to me ASAP. I specifically asked if the phone would be a new phone. I was told that it would be and asked if would be there by August 6th because I was going out of town and would need my phone. He assured me that I would have the phone by August 6th. I asked for a tracking number and he said, "It will be in the email I am sending you." Imagine my surprise when I received the email that is was NOT a shipping confirmation but a label to send the other phone back.

I had to go out and purchase a phone in order to be able to go out of town. I asked for a refund for the phone I had to purchase because I no longer need them to send me a phone and they refused. They refused to credit my account for the comparable amount and still refused to send me a phone. After all aggravation, the hours I spent trying to rectify the matter and all the lies they told me 3 months service credit is just not enough.

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Straight Talk Wireless Company Information

Company Name:
Straight Talk Wireless
Website:
www.straighttalk.com