Straight Talk Wireless

I purchased a phone after mine died. The website indicate that shipping was 1 - 3 days. I made the purchase Thursday so I figured the phone would arrive by Saturday. On Friday at 5:05 PM I got an email saying the phone had shipped and would arrive on Monday. That's 5 days. I'm not okay with that. Had I had accurate shipping information I would have purchased my phone through someone else. Now I'm trying to contact the company. They have phone numbers I can call if my phone worked but no email or chat options, even though they were quick to chat when I was shopping for a phone. This really bothers me.

I tried to purchase a new phone on the site but the website was malfunctioning so I called the company. After jumping through a number of hoops, I finally was transferred to the sales department. A day after I place my order for a new phone, I received an email telling me the order was cancelled. I called back and after being transferred three times, I explained that from the verification email I received, they had mixed up the information that I had given them. They finally got the information correct and order the phone again. A day later, I received another email telling me that the order had been cancelled. What is going on with them? Is it poor staff training? Is it inadequate policies or procedures? The answer to the questions is to simply find another cellphone service.

After explaining to Straight Talk the Note 9 would be coming from Verizon, and getting it released, we were not pleased when after our new account would not send any attachment in an email or text. We were told it was a Note 9 issue. Funny there was never a problem on Verizon and why wouldn't you tell a possible new customer this info. Now we have a SIM card and month of service that is worthless. When we called back for the problem to be fixed we were just told it was a glitch because it was a Verizon phone. Worst. Service. Ever.

We purchased this phone after being assured that we could unlock the phone and use it in Canada. All the people we spoke with at Walmart and Straight Talk are liars. This phone is nothing but an expensive paper weight. I will be filing a formal complaint with the FCC/FTC.

I've had to file 2 BBB complaints in the last three months over their complete lack of customer service. I've had their employees hang up on me, put me on hold and never return, yell at me, refuse to transfer me to someone else. One guy let me listen to his dog bark for 20 minutes while he couldn't figure out how to transfer me to the correct department. They lied to both me and the BBB in my first complaint in November. They do not back up their products, service, or any other programs.

For 5 consecutive months Straight Talk has changed my plan mid-cycle and taken away all of my data. Every time I have contacted their tech support which is no help whatsoever! They tell me that there is nothing they can do for me. The options given to me are: 1) pay for extra add on data at $10 per GB (or maybe 2GB), 2) wait until the end of my billing cycle and go without data, or 3) upgrade back to the plan I was strangely kicked off of mid-cycle and pay extra since I'd be giving up my current service and restarting a new service! Twice I have even paid extra to immediately reinstate my (supposed unlimited 60GB) data in order to do my job. Because of this happening so many times I'm going back to postpaid through another provider. Sure it costs more but there's much less nonsense to deal with.

Straight Talk is great for prepaid cellular service... Just make sure you don’t have ANY problems that come up to where you have to call and speak to someone. The CS employees/agents/associates are some of the most condescending, down-right rude people I have ever had to speak with. I work for a company that activates prepaid and postpaid phones with different carriers. I dread having to call Straight Talk every time. The agents get irritated at me when I can’t hear them because of background noise or feedback... on their end.

I've been with ST on & off for about 6 yrs. For a US customer who speaks English, explaining issues to service reps whose primary language isn't English is very frustrating. I often just hang up & call again hoping to connect with someone who comprehends what I'm saying. They recently changed the terms of my plan without any notification or warning of any kind. Cut me from 120GB data down to 25GB high speed data. I had no notice of this & when I went over the 25 GB, they cut off internet service!

I purchased a Samsung A20 Mobile Phone and never received the shipment. It was never delivered by FedEx. I called Straight Talk but could not talk to anyone about phone sales from their website. There is no customer service for Straight Talk Phone orders, only for technical phone issues. I was bounced around from one department to another, finally was told to contact FedEx. I had to file a lost shipment claim with FedEx. When I submitted a requested review on Straight Talk Web Site I received this response. (Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!) Terrible Service!

I've been a loyal customer for 7+ yrs, I always buy the $55 card, the Ultimate Unlimited, but all of a sudden they decided to limit the internet usage, I was told to read the fine print, I did, it says, reserve the right to review your account, nothing about turning it off, I'm switching companies, BEWARE!!