Samsung Cell Phones Reviews

August 23th - I issued the order of 01 S7 mobile phone (got 1 Gear watch as a courtesy. I paid from my checking, so Samsung got money at same time. Shipment was estimated within 3 days. August 26th - I received the Gear Watch and the S7 was not been received. I contacted Samsung by phone, stay waiting more than 20 minutes, after that "surprise!" They informed this may take more 3 weeks to happen. Prevision was to ship at September 9th. August 26th - I sent an e-mail asking some answer about the shipment (maximum time was to be 1 day to answer). August 31st (5 days later) - Samsung answer: "We have been provided with an ETA restock of 09/19/2016 from our fulfillment center. We are only provided ETA restock dates and this is what we give our customers. Please know the ETA restock date can change if the fulfillment center is not provided with enough units to fulfill the order."

I buy Samsung s6 on 19 Feb 2016. Now phone is not working due to phone wet in rain water. I send phone Samsung service center, they ask to pay for repair. It's not under warranty because phone is damage with water. Then what for Samsung say phone is water resistant. If can get problem if wet in rain water. What I do. Please advise where I need to complain, how to complain in court.

My son woke up to his phone extremely hot - hot enough to burn his hand. I cannot get through to anyone at Samsung. Multiple phone calls, emails and perpetual hold. He is away to college for the first time and now has no access to phone. The phone warranty expired June 30th. I now see online there have been numerous complaints about this issue - some leading to actual fires! This sounds eerily familiar to the Segway battery fire incidents. What can we do to stop this from happening!!???

On August 5th, Samsung created ticket for me because my screen was going blank randomly and the phone would power off and on of its own accord. Samsung paid for me to send my phone to the Repair Center in Texas. I did so, which took a total of 11 days. It came back with a letter stating "We've performed a thorough examination of your device, and it has been determined that the unit is beyond economical repair. The unrepaired device has been returned to you." No information about replacing anything. That was it.

I purchased a cell, it broke within 4 months and would not hold the charge. I spent countless hours on the phone with them. I returned the cell for repair 3 times. I paid 550.00 for a defective phone. After over one year, they have now said the warranty has ended. No crap genius, you started 4 months in and still haven't fixed the phone... stay away, their customer service is so poor, their product is of low quality. Run fast run far.

My wife had a Samsung Rugby with zero problems for a few years. The first one I bought, I had problems. It was replaced with a rehabbed one. That only lasted about 2 years. So October 2015, it's time to get another phone so I chose the Rugby because it is supposed to be military rugged. In May 2016 it deleted my entire address/contact list. I took it to the AT&T Device Support Center. They couldn't find the list. So they copied the address/contact list from my wife's XTE. In a few days it again deleted the entire address/contact list. We went back to the AT&T DSC who repeated the process. In a few days, the Rugby again deleted the list. I called the customer support center who admit they might have issues with their cloud. In June they sent a refurbished phone. It did it again. So I called Samsung who denounce their phone is an issue. They suggest we input the list manually. So we did. About 10 a week.

Have this phone almost 2 years and loved it until Samsung's latest update. Horror begins. The phone doesn't recognize the Verizon network so it doesn't back anything up. Going on for many phone calls to tech support, trips to the store. They finally said it was the device and sent me a refurb. Had to set everything up from scratch, lost all my calendar entries, contacts et al. Managed to get my photos to the cloud, I had to buy more room too. Second phone gets the Samsung update and now this phone is messed up the same way. Been buying Samsung and even love their TVs... but when my contract is up in October, I'm running as far away as possible from Samsung mobile phones.

I purchased this phone a month after it was released and had issues from the first day. I'm in my 4th month now and I keep getting a black screen. This is my 3rd Samsung purchase and I will NOT buy another Samsung phone. What a waste of money!!!

Over a period of 8 months my screen has been cracked twice. The first time occurred when it dropped screen side down in a parking lot and landed on a piece of gravel. The gravel punctured through the glass and of course the LCD display stopped working immediately. Honestly this could have happened to any phone but the fragility and design of the entire exterior of the phone, being that it's all glass, made the repair process a nightmare.

Samsung S6. Had this phone from new May 2016 and had nothing but trouble. The phone crashes, freezes and overheats every day and has done for the last two months. The EE store I have a contract with have been receptive and sent the phone off to a so called technician only for it to return and crash within 15 minutes. I have had the Samsung galaxy s2 for years with no issues which is why I went for another one. I know of numerous people who are also experiencing these problems. I do not play any games on the phone or have any long running apps so these cant be blamed for the problems. This phone is poor quality and I am in the process of trying to recoup my losses. Do not buy this phone at any cost.

I have been back to Verizon 4 times and made 5 phone calls trying to get the ISSUES with this terrible phone resolved. My battery lasts me about 4-5 hours. People cannot hear me and I cannot hear them. On the last visit to Verizon the manager turned off a number of features of the phone and told me try that. I have a few less problems but now I have a phone that I cannot use 1/2 the features that I bought it for. Then they sold me a wireless charger that only works 1/2 the time and the other half the time I go to get my phone and it is not charged. I don't know if I just got a real lemon or if the Samsung phones are just bad. I am so sick of dealing with this. I work and I need to be able to count on my phone. This is so unreliable it is useless. I will cancel with Verizon as soon as I can and get an iPhone!

My mom bought me an S7 edge for my birthday in February. I love my phone! It has a good battery life. Usually lasts me around 14 hours and I use it for Spotify, emails, setting events in my calendar, Snapchat, and lots of texting. People really need to give Samsung the credit it deserves!!!

I bought Samsung A5 from Dubai... It was working fine in Dubai but after coming to India it started giving network issue... I tried in other places also but the problem is same and battery drainage is also more compare to before... I have visited Samsung service Centre in Marathahalli and BTM Bangalore... but they are not ready to do service or update software as it was purchased in Dubai. I am Samsung customer from last seven years and never had such bad experience. Why you are international brand if you cannot update software in other country?? I tried to call Samsung care but it's of waste as nobody responds... Can anyone reply to me??

Because of Samsung I lost all of my work texts, personal texts, a good portion of my photos and contacts. Why? Because the phone for some strange reason would not let me use my password or fingerprints (which I had set up) to unlock it. Instead it insisted on me entering a pin number that I had never set up so did not know. Because I did not know it, my phone was locked and the ONLY way you can unlock your phone is to factory reset it - you lose all your apps and any other content on the phone. Obviously you can download what you've backed up on the cloud but your texts any other non-backed up info is gone forever. Most programs allow for you to reset passwords etc if you've forgotten them or in my case never had it. Samsung sucks. I will NEVER buy another one.

First Samsung phone coming from Apple. Bought S7 Edge from Best Buy and screen started flashing/flickering randomly after 20 days. Brought back to Best Buy but they only have 14 day replacement policy so had to go through Samsung. What kind of policy is that? Apple will replace defective products. Will never buy Samsung ever again. BEWARE Samsung will not replace their defective products. If you buy a Samsung and it is defective they will not replace!!!

I couldn't afford to pay 400.00 for a new phone so I went to Best Buy. Could have paid a 1.00 but I paid 100.00 for the Samsung Galaxy Note 5 had 3 weeks. One day it went berserk, started rebooting itself over and over. I went to Best Buy, they said because it had been longer than 2 weeks they wouldn't do anything. I had to send back to Samsung, got it back and it was even worse and they are saying they can only repair, they can't replace.

7 28 2016. I am going to skim past and over my disappointment with replacing a Galaxy 4 with a Galaxy 6, whose screen shattered within 3 days when it fell less than 20 minutes, leading to maybe 30 hours of calling/writing. AT&T, Asurion, both of whom found it acceptable to replace my 3 day old phone with a refurbished one… BBB, and Samsung. Samsung advertises, "presents Skills Workshops - all at Best Buy."

Samsung Galaxy 7 edge - Poor service drops calls, have to try 2 to 3 times to place a call. Cannot hear when talking. Put it on speaker and have to hold it to my ear. Trying to text is a nightmare - spell check just adds words, I don't want in there. Won't post to Facebook. I went from 5s iPhone and regret it every time I try to use this one. My Verizon carrier where I got this high dollar phone said I couldn't return it to them. I will never buy anything from Samsung.

This is my 2nd Samsung phone. Both have hanging battery issues. While servicing the phone will be alright and 3rd day issues back. I heard Samsung making money on service. Samsung dont have any quality as earlier.

I bought a Samsung Galaxy S7 Edge in Dubai when I went there for a visit. But before buying it, I asked the sales rep about warranty since I am working in Qatar and the phone will finally end up with my wife in the Philippines. This liar of a sales rep made me believe that the phone will be covered by international warranty. Three days later I noticed dead pixels on the bottom left corner of screen. I never noticed if it was there or not from the day I bought it and searched online if this was a feature or some sort of shortcut menu. Then I learned that this was one of several cases of dead pixels on S7 phones.

Battery goes out very early. You could be working on something and all of a sudden phone is dead. When you hook it up to charger takes a long time to turn on even at 50 percent in life. New battery does same too. They need to update their software and hardware system. I have read on DroidForums about hardware issues. Sometimes phone freezes, gets very hot to touch... So much for one year old phone. Never buy.

I have purchased your newly Galaxy Note 5 mobile phone but now it's creating issue. When I am connected my charger with my phone after few minutes charger cable burned automatically. Then I rejected the cable. After half an hour in the bottom right corner of my phone I have seen a dark spot and it's growing minutes by minutes, and your so called customer service center said that I have to waste 10000/- more to fix the same. I have already wasted my 46000/- for your mobile phone and now do I have to waste 10000/- more. If you required pictures also I can share it. I want my entire money back. Your company is CHEATER. NO HELP, NO SUPPORT FROM SAMSUNG SIDE. I will file police complaint also that in warranty you guys has denied to fix the headset.

Daughter purchased this phone for me Nov/2014. After 7 mos phone became extremely hot, battery would not hold a charge. Notified Samsung, sent it back to them in June/2015, they returned it July 7/2015. They did not state what the problem was. It did work. June 20, 2016, my phone is once again having the same problem. Heating up/battery loses charge quickly (minutes even when not in use). I asked Samsung for a replacement upon the first repair and they denied me. Now once again, this expensive phone is not functioning in the manner in which it is intended. I need a phone as I am a senior for emergencies, etc. I will never purchase another Samsung product! They are not worth it!

I have a 2-year-old Samsung model SM N-910A. As expected, the battery is losing its ability to hold a charge. There are many negative stories about third party battery replacements from Amazon etc. so I decided to call Samsung to purchase directly form the manufacturer. I was shocked to hear that Samsung lists the replacement battery at two different prices. $24.99 for web sales and $54.99 for warehouse sales. Naturally, I said I would go for the website sale. At this point, I was informed the $27.99 price product is not available on the website! I had to purchase the $54.99 version from the "shop". I decided I will not be buying a Samsung again. How can this company, a major global supplier of cell phones, that advertises its phones batteries are "replaceable", insult its customers by having a two-tier price system and then only offer the replacement battery at the exorbitant price of $56.99! Is this even legal?

I brought a new phone Samsung A7 from your Chandigarh authorized Samsung store, Elante mall on 22nd June 2016. Once I started using my phone it's touch was not working properly but I thought maybe it's because of scratch card but suddenly it's screen went off. It turned total white and phone restarting after every 5-10 mins automatically. Can you understand the frustration and sadness of the person who bought a new phone 10 days back only and it stopped working? Still keeping faith on brand such Samsung. I went to service center, Okhla Delhi and there I got the punishment of buying the Samsung phone.

It took a month after I placed my order to finally receive the product. It was working fine until this week (7th week). The Fast Charge is supposed to charge up in 30 minutes. I charged it for 5-6 hours and only get about 50% charged. I send an online inquiry and was told the Technical Group can provide me with the best information. I called the Tech Group and explained everything to Maria. She kept asking for my phone’s IMEI number. I kept asking her why she would need the IMEI number if I have the order number and the product number I am calling about. I even asked here where can I find the IMEI number.

I am an expat living in the Philippines. I bought a Samsung S6 at the airport in Abu Dhabi as I was travelling between London and Manila less than a year ago. I still have the official receipt and went to get my phone repaired in the Philippines as I had an issue with downloading pictures from my phone to PC. They told me that Samsung warranty was invalid as I bought the phone in Abu Dhabi even though they could fix the problem at the service centre. Additionally they quoted me a ridiculous price which made it impossible for me to accept the situation.

My experience with Samsung repair center in Texas was awful. Not satisfied and was not given any options other than it's not their problem. STORY... Purchased a upgrade S6 phone about Christmas time for my 22-year-old son. The phone started having a charging problem and then would not come on. So went to Sprint. They said it was the battery and they did not see any water damage indicators. Which it has not ever been water damaged. Perfect condition on outside and never around water or out of the case. Sprint said it would be $75 to repair the battery, but told me it was under Samsung warranty. So I sent it to Samsung to replace the battery for free. I just got the phone back with a letter that on states that the device is beyond repair. WTH does that mean?

I purchased a Samsung Galaxy S6 Edge back in November of 2015 from Best Buy. Everything worked fine up until last May, when it started intermittently rebooting. I called up Samsung Customer Support, and they said that if I sent it in to them, they would repair it free of charge because it was still under warranty. I sent in the phone to them on 5/18/16, and after a few days they contacted me to notify me that the Power Board Assembly had been replaced and it was about to be sent on its way back to me... or so I thought. Turns out, the address on my file had been changed to some random address in Maine. I live in Indiana, so Maine is quite a jump. I immediately called up Samsung Customer Support demanding answers for what had happened. After hours of trying to explain my issue with the Tier 1 Customer Support, I was finally forwarded to the Executive Customer Relations Department.

I purchased a new Samsung Galaxy S7 from Best Buy. I had it 2 months and kept it in perfect shape, mint condition. After 2 months I noticed that there was a defect with the heart rate monitor/flash screen. I called Samsung and sent it back to them. They were going to fix it for free. I took it to Staples and took pictures of my phone to prove it was in mint condition. Staples professionally wrapped it for me. I sent it to Samsung and found out that they must have dented and scratched up my phone. They then wanted $70.00 to fix it. I spent the next 4 or 5 hours on the phone arguing with them and offered to show them the pics of my phone we took as I wrapped it to prove it was in mint condition. I even offered to get the surveillance video from Staples to prove it was not damaged.

At 5 o'clock 30 May 2016 I took my Samsung S4 that is still in an immaculate condition into the Samsung Century City, Cape Town, South Africa branch. You see since the morning my phone just started switching on and off by itself, it wouldn't stay on for longer than 1 minute. At arrival I was told that I had to pay R 228 for them just to look at it. That's fine, I paid and asked how long it will take since I am leaving town shortly. The lady said somebody will look at it the next day since it was already 5 p.m. and that they then will give me a call to let me know what's wrong. 31 May 2016 NO ONE CALLED TO LET ME KNOW WHAT'S HAPPENING. So at 5:15 p.m. I gave them a call. I spoke to a lady by the name of Ariel. She told me that nobody look at my phone yet, because the cashiers didn't give them the message that it was urgent, but that she will have a technician have it assessed and will call me back.

Don't like Android and never will. Let me be clear by saying that my opinion of Samsung and Android in general is strictly based on my personal experiences with these devices. My most recent Android experience was with a Lenovo and I hated it with a passion. But even before I became a Windows phone user for life, my very first smartphone/tablet experience ever was with a Samsung. A Samsung Galaxy Tab to be exact (OK. Technically it's not a cell phone, but close enough.).

I am not happy with my samsung phone at all. I got a galaxy s6 about 4 months ago and my phone the back of it has somehow bent because of the battery in my phone and as a result of the bending my front screen has began to pop out. So I was told to send it into samsung and they would send me a brand new phone. I will note that verizon was also on the phone at this time and heard the same thing I heard. Only to find out according to samsung there is nothing wrong with the phone and they cannot provide a new device at this time.

I got my Samsung Galaxy S5 in 2014. I love that it is waterproof and the battery life is very good. The camera resolution is superb. I don't use my compact camera anymore as my S5 takes quality images already. Plus it's more handy! I updated the OS from KitKat to Lollipop sometime in 2015. Unfortunately, after the update, my camera stopped working. I had to restart the phone every time I use the camera. I updated the phone again and fortunately, it went back to normal. I can now take pictures again! Been using it for 2 years now and still lovin' it! :)

Worst. Phone. Ever. Only a 14 day warranty. 15 days later, it would not download my photos and videos for work on my PC. I was told by my Verizon salesperson that there was a code I needed to put in. Except the phone hides from my computer, so I couldn't put in a code. When I tried to get assistance from their website, they sent me back - two days later - an email from AN OFFICE IN INDIA that acknowledged that "you have a number of problems with your device." BUT GAVE ME NO SOLUTIONS!!! So I tried emailing the photos to my email address...and they arrived 21 HOURS later!!! Horrible phone, beyond horrible service. I would never buy another Samsung product.

Way too many problems with a brand new S7 smart phone. Samsung fix is to restart - what??? Myself all these companies that build these phones all have problems to start but yet these companies keep putting out damage products like it no big deal. Here my deal now. I will just go back to flip phone. Never a problem like I have seen these smartphones have. The biggest complaint they have and they will not address is the batteries.

Before, I didn't like Android phones. I just didn't like them. I'm more of a BB and Sony person. I like BBM and the battery life is better. Torch was my dream phone before. For Sony, my first experience was amazing and I didn't want any other. When I started on my new work, they gave me an Android phone. It is necessary for my position. I had to check emails every now and then. I had difficulties using it at first because I have never used one before. But as time goes by, I learned how to use it. I learned to enjoy and love it. The apps are amazing. Also, the camera is very very amazing! It has a retouch and slim face feature! Hahahah! No need for Camera360. I can also create GIFs. I just found out about this lately.

Samsung smartphones are great. Their cameras are awesome - it's so clear. However, I experienced a slow loading when I opened their app. Nevertheless, if you are looking for a high-quality smartphones and you can't buy iPhones, I would recommend Samsung. :)

I bought my first Samsung Note 5 at Best Buy. I was very excited because I pre-ordered it. It was working good for 7.5 months when suddenly it started to freeze and then it would not respond to my finger sliding on the glass. After a day it started turning colors like blue, black and pink. I took it to a Sprint store where the rep said my phone was bleeding. I still do not know how this problem could have happened. They said perhaps it was a small break on the glass or it could have heated up. Anyway I didn't have insurance so the rep said the phone was not repairable and I would have to purchase a new one. I am on a lease plan so they said I had to pay $200 plus so I could get a new phone. I was very sad and disappointed because this also happened to my Samsung 5. I think once my lease is over I will not buy or lease another Samsung phone. I do not recommend this type of phone to my family or friends.

I purchased my phone on 12/22/15, S6, inc mo Geek Squad protection. My first smartphone. Purchased it through BEST BUY. No problems, very kind Samsung reps in store, very helpful, etc etc... Let's cut to the chase. On March 29th, barely 90 DAYS IN MY PURCHASE my phone started shutting itself off and getting very warm. I turned it back on, it kept repeating this. I was on vacation when this started so once I returned home, I promptly went to BEST BUY where I purchased it. They removed the sim card and thought that might be it but it wasn't. So I got the email and phone number of Samsung Customer Service... Let the games begin...

I am fed up with Samsung cells and their customer service. I had an S3 in 2014. Right around the holidays, I got a message that my cell needed an update. I went ahead and accepted the update. Next thing I know I have a dead android man lying on his back. I lost every picture I had. Customer service basically told me that that happens at times - glitches cause the updates not to correctly update. No apologies or request to send in the cell for possible repairs. I was without a cell until July 2015. I got an S5. I had had a few issues of it turning off and rebooting. It would normally fix itself. This issue began to occur more often. A few weeks ago it kept happening. 1 day it rebooted over 20 times! It also kept getting really hot.

My Samsung Galaxy S4 had an update that was the whole screen yesterday so I updated and it shut my phone down and now I have to get a replacement, which cost me $99, thankful I had insurance. This same thing happened to my son in law last weekend and his phone was only 2 months old. I believe this is a money maker for AT&T and Samsung. We should not have to pay for a replacement phone at all since it worked perfect before the update. So frustrated!

I purchased the phone 10/2015. Good phone but then the speaker phone stopped working. Went to AT&T and they reset and upgraded phone then told me to call Samsung and get a replacement. Called and was told they were a south korean company and they do not offer the exchange or loaner like Apple does. "If I read the warranty it says parts and labor only, sorry you were misinformed by an ill-informed att rep". I understand the fact that we should have read it but the supervisor, Frederick was so absolutely arrogant it made the whole experience incredibly insulting.

I called T-Mobile and they ask me to do a factory reset because they believe that was one of the applications but after all was erased the problem was there. They transfer me to a Samsung tech support and they said that the issue was known issue. That is truth because a Google and was a lot complaints about it. Vanessa from tech support told me that nothing I can do other than send the phone to Samsung and will be a repair fee. I owned another Samsung phone in the past and they fail just after the warranty expire. When I ask her about that she started to act stupid and telling that she did not hear me or understand me. I think Samsung should fix all those phones. One is a software issue--not a physical issue.

I purchased a Samsung Galaxy S5 in April of 2015 and here we are less than a year later when the phone radiated high heat and began turning itself back on after I turned it off. It did this repeatedly (on its own) even though I checked the button for anything jammed, removed the outer case and tried powering down several more times. I brought it into Verizon to ask what the problem might be with my "possessed" phone and they had no answer. I'm sorry to say that this is not the first time this has happened. I'm not sure if it's an intentionally bad product (built in obsolescence) to get you to upgrade and spend more on the latest devise, or if it's just a bad product, but it's frustrating.

I purchased my galaxy edge in April 2015. Was a great phone till one day in January 2016. Opened the case it was in and noticed a spot on the screen. I tried cleaning it, looked a little closer and noticed the screen was cracked. Took the phone into a Samsung repair center and was told to send the phone to main repair center because they would open it to find the problem. Well I got a email from them 4 days later stating it was abused, and I would have to pay $137.00 to repair it. The phone would get hot at times and maybe got a little too hot this time.

I have a Samsung Galaxy S5 active that is supposed to be waterproof. Well I dropped it in the snow and now my mic quit working and all anyone wants to do is make me pay money to get a new one. In my opinion, they are false advertising their products and should be held accountable for it.

This is my 9th Samsung portable device and it's by far the worst. All my other products were great. I'm still using my Verizon I-605 Note 2. However, this Galaxy Note Pro 12.2 is a pain in the back side! I had it for 4 months and it starts shutting down when it has 33, 57, 83% battery life. Then once it's off and the charger plugged in it says it only has 5%, then 18%, etc. etc. So... I call Verizon and we troubleshoot it via phone. Nothing worked so and they send me the postage paid box to ship it to Samsung in Texas the 6th of Dec. 2015. It was only gone for 10 days and on the 17th of Dec. 2015 it was returned. But, it wasn't my tablet. They shipped me a new or refurbished tablet. I can tell you that when they send you the box to ship it to Samsung, gave specific directions not to ship ANY accessories with the tablet, i.e. charger,cord,case or cover.

I switched from US Cellular to Sprint in Oct of 2015 and within a week the phone burned my ear while using it. It's so bad that I have to use the Speaker on the phone. I called Sprint and they gave me number to Samsung because Sprint stated that it was under a 1 year warranty. I contacted Samsung and they said that since it's a refurbished it doesn't have a warranty. I called Sprint back and Sprint again stated I had a 1 year guarantee. We then went to a Sprint store and they were very nasty to my mom and so we left and called Sprint again. This time the customer service rep set it up for us to upgrade early and for us to get phones to replace the burning phones and sent us a mail back kit. We went online and found out we would have to pay a huge deposit to get new phones. So we called back and got the runaround for almost 2 hours!

I bought a Samsung Galaxy 3 phone and I had the phone maybe a year if that long. I believe I paid around hundred and seventy four dollars for the phone. The phone worked good for a while and then it got to where it would not hold charge. I thought it was the battery so I bought a new battery and that was not the problem either. I was talking on the phone and it just went dead and would not come back on. Took it somewhere to be looked at and I was told it is where you plug in the phone at was the problem. I feel like Samsung should replace people's phones for I have heard there has been a lot of complaints about these phones. I had not had this phone very long at all and I take very care of my things.

I bought Samsung J5 on Nov 30, 2015 and a few days ago my touch screen wouldn't work. Took it to the centre, they said come back in 3 hours and I went after 3 hours. They told me there is liquid problem and would cost me rm640. I bought the phone for rm 740. Even though I was shocked, how can there be a liquid problem coz I never got my phone wet? I only had the phone less than a month! The worse part is even after waiting 3 hours the guy at the service centre said my phone wasn't repaired yet 'cause wanted to make sure I'll agree to the cost. Those idiots had my other number and should have called me and asked me about that. Imagine people dealing with phones don't know how to make a call to confirm? I have always been a loyal Samsung user... NEVER again will I buy a Samsung phone.

I bought Samsung Galaxy J5 on Nov. 6 2015. After 7 day of my purchase the touch pad wont respond to my fingers. I wonder why. I send it back to the Solidmark company where I bought it but they said they are going to send it to a Service Center and expect 1 month to deliver the item. I said What the!!! I bought it so I could use it, right? I paid for it so I can use it but waiting for a month is a ridiculous idea. Until now I am waiting. What kind of products do Samsung are making. Can you at least think of your customers' satisfaction?

I have owned 4 galaxy phones (s1, s3, s4, s5) over the years and I love Samsung products, don't get me wrong but every single one of my phones have stopped charging correctly because the piece where you plug the charger in becomes loose or something idk. But Samsung says I'm the only one that has ever complained and I know FOR A FACT that's a lie. I know several people who have dealt with this. They offer no help every time and pretty much tell me it's wear and tear. BS. I take very good care of my devices.

IT IS TO BE CLEARLY UNDERSTOOD. This device, SAMSUNG GALAXY S6, shows to have a manufacture malfunction, period! The defect appeared after only 3 weeks from the date of purchase made on May 30, 2015 by phone through my service provider AT&T. This unit has gone through 2 failed services under the manufacture warranty. The first service was done at SAMSUNG service center in Plano, Texas back in July 2015, released on July 20, 2015. The package received back from Texas showed no damages whatsoever, including its content. The very next day I used the device to take a picture, and as per the original and persistent malfunction, once the picture has been selected from the gallery file, if turned while viewing it, the unit shuts the power down automatically.

Samsung galaxy S5 - This phone had a great battery life and wouldn't need to be charged every day. However, after owning it less than a year the phone overheated while charging and melted the mini USB and the charger. The phone now doesn't work. Samsung says that I have to send the phone to them to see if it is even able to be fixed. I need a phone now. This phone overheated, lit on fire, I could have died and all they can say is to send it in to them so they can see if they can fix it??

Tired of constantly getting updates. Updates make it worse not better. Last upgrade 5.1 lollipop did nothing, now my Google search does not work right. I get my question in and I get the display showing possible answers but I can't open them with a tap, or a double tap or anything else that frustration provokes. This touch screen is over sensitive one day then it won't respond at all the next day. I refuse to give it 1/10th of a star. The only other smartphone I owned a iPhone is looking way better and I may go back to it even though it made me upset. It's way better than this junk. More than very dissatisfied, another problem with computer experts. You must fill out or do or answer. This is a con man's way of shutting people down so you don't have to listen to your shortcomings.

The fingerprint locked me out of my phone, not recognizing my finger anymore after 6 months of having the brand new phone. I did hard reset based on the Sprint rep and then we called Google and they said I needed to call Samsung. It is terrible the way these companies getting over on the consumer after we pay $600 to $700 dollars on the phones and then monthly bills each month. Stealing our money and no one to have our side.

I am simply saying that the new galaxy s6 closely resembles an iPhone. The galaxy s5 is by far in my opinion the best phone you guys have come up with. With it being waterproof, removable battery, removable storage and the functionality that you would expect from a galaxy. Being able to check my heart rate was one of the big reasons why I purchased this phone. I have to say that I and many others whom I know were extremely disappointed when the galaxy s6 came out.

I bought a Samsung Galaxy S5 in 2014. So far, so good. I have never had a problem with it. I love the quality of pictures it takes and its long battery life.

Samsung support is an absolute joke! These people don't even try to help. The Samsung Galaxy is a piece of junk. Do not buy this product. The phone gets so hot it bubbled the glass. It wasn't plugged in nor was I talking on it, was just on the counter. Locks up all the time. Samsung hasn't a clue.

After purchasing my new phone an exact year and 1 day it was doing an update and while rebooting itself, it froze and would never get passed the logo section. I contact Samsung who said they would look into the issue but would charge me $70. The company was unwilling to do anything about the charge because it was 1 day out of warranty. After I did pay for the issue to be fixed not even 3 months later I experienced the same issue. I feel like the problem was never fixed and the money and time I used to get the item working was just for nothing. Still they are unwilling to help me with my issue. The issue had to do with a chip being replaced.

I bought a Samsung S4 in 2012, and after 10 months, the screen could no longer accurately respond to my typing, which makes writing messages so hard. I was sure that the problem wasn't caused by external factors as I have not dropped the phone yet, nor have I done anything that could have damaged it. I called customer service and they suggested to send it in for inspection. Although they kept my phone for 2 months, I was happy 'cause they replaced the motherboard and the screen for free.

I bought a Samsung Galaxy S5 from Sky at Target. My 2nd Galaxy. He sold the black version and said go to Target Camarillo, they had 4 white in stock. Told to go home, sign into Google and all my info would be transferred to new phone (lie). Went to Camarillo, they said hadn't had any in stock for some time. Stuck with charcoal black. 16 days after purchase daughter noticed what she thought was a hair across screen, when she tried to brush it away, noticed scratch from side to side. No big deal, don't care about a scratch. I had kept the phone in a pocket of my purse, never in pants pockets, never dropped or damaged it. Then I saw it was actually a hairline crack.

Problems with Customer Service at Samsung. Not one customer should have to be put through the hoops you 'Samsung' are putting your customers through! Poor quality and customer service is unacceptable. I will be contacting Consumer Affairs regarding this as I am sure that not only problem, but the documentation on the Internet regarding the problems other customers have experienced with this particular Galaxy s4, will more than warrant an investigation. My warranty for this faulty product will be up next month and I will not continue to accept your delaying tactics regarding Samsung Galaxy s4 issues. I want a replacement.

I called about my device being unrepaired and sent back to me after 10 days. The associate and their supervisor was unable to solve my issue. I asked for the supervisor's manager. They put me on hold but then hung up on me. It was ridiculous. My S6 screen start peeling off after I got the phone for 2 month. It's a product defect and they will not send me a new phone while my phone is being repaired. It wasted my time. If I choose to send this phone back to Samsung, I will be without a phone. They keep telling me I need to check with service provider, but the phone's physical defect has nothing to do with my phone service.

I have a Samsung Galaxy 5 phone. Samsung puts the phone mic under the phone due to the glass front. This produces a poor voice quality. Often when you call someone they say "I can't hear you" or "are you on cell phone." I like the except the poor phone quality. The problem is you are buying a phone. It is a good computer but because of the placement of the phone mic it becomes a poor phone.

Complained to Samsung Customer Service about phone with low signal, and ram overload/phone lock up. They had me ship it to Plano, TX for repair. The repair center had my phone over a week, and returned it saying no issues found. Now it's doing the same things it was doing before I mailed it in. Very low signal... I can hold it side by side with an LG Tribute, and the LG will display full signal on signal strength, while the Samsung Prevail will display one, to none, signal bars. The Prevail continuously gets overloaded ram and the only solution has been to take the phone out of the case, the cover off and remove the battery resetting the phone. The phone will not multitask easily, and there are just many many issues.

I bought my Galaxy Note 10.1 2014 Edition in November 2013. Early this September 2015, 10 months after the warranty expired, the Wi-Fi, Bluetooth and SPen stopped working. I had a horrendous experience with Samsung tech support both online and on the phone. After I paid for diagnostic I was told that the hardware has failed and the main board needs replacing. The repair would cost $320 more than half of what I paid for the tablet. Is 22 months an acceptable life span of a product of this cost ($600 retail) and level of sophistication? Many would agree with me, but not Samsung! Had it been 4 or 5 years, I would have gone back to the store and purchased another, newer model. Are we expected to buy a new one every 2 years now?!?

I purchased a Galaxy Note 4 in November 14. In June of 15 I had to send the phone in for repair. It was holding a charge, not getting texts messages, etc. I am now having the same issues with the phone. The phone is my husband's. He's on call 24/7 and cannot be without his phone. Samsung wants me to send the phone back again... to try and be repaired but my husband can't be without a phone. The first time we had an extra phone, now we do not. The first time the phone was repaired they stated that if it didn't fix the problem they would replace it. So now I've paid 700 for a phone that works on a part time basis... and can't get a replacement phone!! I'll never buy another Samsung!!

I purchased a Samsung Galaxy S5 11 months ago and it just completely stopped working for no reason. I brought it into a local Verizon store where the employees confirmed it was "pristine" and "looked brand new" etc... They said I had a 1-year manufacturer’s warranty and that I should receive a new phone since the phone clearly was not damaged. They then called Samsung who said they would send me a new phone, but that I would be charged $300 since they didn't believe that I didn't damage the phone myself even though the Verizon employees told them the phone was perfect. I am furious. Samsung does not offer any warranty. They just charge you to replace the phone and claim you damaged it when clearly the issue is with the phone itself. Lesson Learned. I will stick with iPhones from now on.

Galaxy S5 - I lost my cell phone in just over a foot of water with muddy bottom while kayaking. Searched over 2 hours on 2 separate days. Bought a metal detector in hopes to locate it which I did. This phone sat in the water about 5 inches into the mud for 9 days. I turned it on an hour later it still had 7% battery life and the phone worked as if it were out of the box. Only issue was some sand in the earphone and speaker ports. Once that dried everything worked 100%. GREAT JOB ON THIS DESIGN.

So about 3 months ago I was playing ultimate Frisbee on a school trip with some friends with my S5 in my pocket. After about 30 minutes of play I heard my phone making a strange noise. I pulled it out and realized I was operating in Chinese on a screen that was seemingly a setup screen. All my phone data had been lost due to a factory reset. I was pissed but it wasn't that big of a deal because I had gotten the phone a week earlier. So I reinstalled the few apps I had, re-downloaded my contacts, and didn't look into it much. But today, four months later, I was doing the same exact thing, playing ultimate Frisbee with some friends, and it happened again. But this time I had a 32 GB SD card in that was nearly full of important pictures, videos, files, folders, documents and schoolwork.

A few weeks ago my husband's Samsung Galaxy s6 stopped working out of nowhere. It would still ring and power on and off but the screen had stopped working. I called Samsung since it was still within the warranty to have it fixed by them. After trying to fix issues over the phone they emailed me a shipping label to send them the phone. Since they needed two weeks to fix it. We decided to take it into a corporate Sprint store to have it repaired. Which they did. It was repaired in less than an hour. I didn't feel I needed to call Samsung and tell them I won't be sending it in for repair after all. A few days later I get an email from Samsung saying that they received my device to have repaired. I still didn't call them.

My Samsung Galaxy s5 burns my ears when I try to talk on the phone. I took pictures of the burns and send them to the president of Samsung and they sent me another phone that does the exact same thing. That Phone was damaged and I called Verizon and the insurance sent me a new phone which does the same exact thing. Something is wrong with the Samsung Galaxy s5 state and need some type of radiation or something that burns your skin. I contacted Samsung and they will not return my calls or email.

Samsung galaxy s5 active sucks. I got the phone new from AT&T. First problem happened about 1 week, it started to overheat. It got so hot it cracked the screen. The replacement was worse, so #3 the warranty phone is now starting to overheat, phone's junk.

Caveat Emptor: Apparently, waterproof and water resistant are absolutely meaningless terms! Case in point: My fiancee and I went to an outdoor concert, I with my Samsung Active and she with her iPhone. Unfortunately, it rained - hard - so hard that her "H2O Proof" North Face jacket did not keep her phone dry. The results - dead iPhone. So much for "H2O Proof." Needless to say, we had to buy a new iPhone, but they don't make any waterproof / resistant claims, do they? But North Face printed it on the sleeve! I was a bit cocky at the time as my S5 Active was fine...that is until about a week later when the screen stopped working. After arguing with AT&T and Samsung customer service for two hours, I sent the phone in for repair, but it was deemed "uneconomical for repair due to liquid." They would neither repair the phone or replace it.

Have had a Galaxy S6 for 2 months and it shut down. Rebooted it 4 times and did not fix it. Took it to customer service in Plano TX and they said it might be a week. Left them a call back # and they never called. Tried to call them the day. They said it should be ready, but they keep hanging up on me. Tried the next day same result. So went there in person to find out what the deal was, they told me the Motherboard was bad and they was waiting on one to come from Vietnam. That is BS just give me a new one. I will NEVER buy another Samsung product again. I am also putting my washer/dyer, 2- flatscreen TV to the CURB because they are Samsung JUNK.

I use my phone for business which requires I leave voice messages. Consistently either it cannot be heard or is so garbled can't be understood. It is not a case of no towers. I went to Verizon where I purchased my contract. Explained what is happening and the representative used my phone to call hers and left a message that was clear. Nothing I could say would change her opinion. So here I am still without a phone that allows me to leave a voicemail. If I cannot text the person I am out of luck and it is costing my business money as my clients do not get my message if left on their landline. I am so looking forward to being done with Verizon, but I have at least a yr and a half.

I had AT&T service upgraded to Samsung Galaxy S4 new smartphone. I notice the phone was getting very hot when charging. Called AT&T couple times, they said it's normal. Halfway into the year I began noticing phone is shutting down and turning on now and then. But towards 9th month more frequent auto restart. Then towards 11 to 12 month it was unbearable. It auto restarts that I wasn't able to use phone to make at all. Called AT&T and Samsung several times, they don't know what's wrong with it. Waste some hours with them rebooting, troubleshooting. I finally fed up and search online and found Samsung had defective Battery for the phone and was exchanging w/ customers who complained. And no recall. I called AT&T & Samsung, they both said there was no recall and was only aware of exchanging batteries for those who know the problem. That's why they never inform me when I call with the problem.

Samsung should not have taken away SD card option from the note 5, and removable battery. Not everyone likes iPhone models. I was just about to buy a note 5 until I heard it doesn't have a SD card slot. Next time don't change what people like in a phone.

I purchased my phone in April 2014 through Metro PCS. In June of 2015 my phone started to freeze, lag, and turn off on its own. At first I thought it was an one-time issue but to my dismay, the issues have gotten worse; intermittent volume issues, phone turns and stays on the Samsung white screen, the SD card unmounts on its own, and the home screen goes black. I have deleted the cache and did the factory reset. I took my phone to Metro's service center to only be told the warranty expired in April 2015 and to replace the phone through the insurance is $200. I don't have $200. This is a hardware issue...Samsung should replace the phone for free. This is outrageous. Clearly, I am not the only user experiencing these types of issue with Samsung phones. I expected to have a phone with little to no hardware issue, considering I paid over $500 for this phone.

Up until just a few days ago, I have been a very loyal Samsung and AT&T Customer. Both my husband and I have Samsung phones, Samsung Tablets, and have been customers of AT&T forever. I was EVEN thinking about purchasing the Samsung Smart watch. Not anymore. It is beyond comprehension to me at this time that NEITHER AT&T NOR SAMSUNG will apparently stand behind their products! Although BOTH AT&T AND SAMSUNG advertise that the Galaxy S5 Active devise is "rated IP67 using the Ingress Protection rating system"! As the Samsung user manual AND the AT&T commercials state: "The dust rating is 6 (highest level of protection), and the water resistance rating is 7 (WATER RESISTANT UP TO 1 METER for UP TO 30 MIN). Watch their commercials... but don't be fooled.

I have Samsung J5 and been using for just 4 days. It automatically updated the Skype against my will and when it open it starts to hang the screen and worst the screen flashes many times (like a detonator waiting to explode)... I restart the unit and try to open another apps but the same problem happens. I try to restart it again but it won't shutdown this time so I am force to remove the battery. On that day I went to Samsung store and they refuse to replace it even if it's still covered for 7 days replacement. Funny thing is that they made me buy defective Samsung J5 which is the latest so far for only 20mins but now we have wasted 3hrs for a nonsense conversation and still refuse to fix nor to replace for which the warranty says. I am a Samsung user for 4 years and encounter minor problems like the battery heating issue but this time is the worst ever.

After four months my S5 kept losing battery power quickly then 5 months went to Vodafone shop who informed me the battery was expanding. They looked at my phone and could see a small hairline crack from one side of the screen to the other but could not feel anything when touching it. I went to another shop who told me where the battery was bulging had caused the crack in the screen and when you look from sideways on you could see where the screen was lifting up. Samsung looked at it and after all my explanations (4 times) then sent me a bill for a free battery and £150 for the screen even though it was the battery that caused the problem and this is hardly rocket science.

I have received 6 replacement devices only 1 being of my fault. Have had overheating problem with Galaxy S4 so replaced with S5 then S5 headphone jack didn't work. Then to receive another S5 which had overheating issue for another replacement with brand new one to have screen ghosting. Fiance has S4 mini and had to have 1st replacement because of charging port going bad and 2nd replacement due to screen ghosting.

I have been having problems with Samsung Galaxy multiple times and this time it has been the GPS problems and the headphone volume problem. At the T-Mobile store they sold me a new head set but it didn't solve the problem, and I asked T-Mobile to fix it and they say if there is a crack, the warranty that I have been paying is useless and they won't replace the phone! The only option they gave me is to reset the phone and if that doesn't fix the problem neither Samsung or T-Mobile won't fix it. All the insurance that I have been paying is useless!! To me that is stealing from customers.

Samsung advertises it's S5 Active cell phone to be capable of taking pictures for up to 30 minutes under less than 3 feet of water. Our grand daughter followed ALL instructions and had the phone under approx 1 foot of water for under 5 minutes. Within a few hours the phone screen went black. The sounds of the phone turning on and even receiving texts, could be heard... but not seen. We contacted AT&T and were told that this was such a huge issue with this particular phone, that after spending 2+years repairing them under their warranty - they no longer cover it and send this issue to Samsung instead. We contacted Samsung and were emailed a return label in order to have the phone evaluated. The records show the phone left the technician in a very short matter of time as "Liquid damaged on PBA components." "Solution: BEP."

I have a Samsung GS4 that had an audio failure. The phone could not be heard by the receiving phone on a call. It has been to Samsung's repair depot in Plano three times in the month of July. It came back today... Guess what? It still will not function as a phone - all the other crap works, except for the phone part of the phone. I went through three tiers of service support and am waiting for what I hope is a replacement S4 and not another trip to the repair center. Samsung, if you cannot repair it with three attempts -what makes you think a fourth will have a different outcome?

I updated my cell phone with the new lollipop update and my cell phone and 4 of my family members' phones as well did not work. Samsung refused to fix or replace our phones causing us to terminate our contract early and pay cancellation fees of over 1000.00 on all lines. The provider told us that they could not help and we needed to contact samsung or buy new phones.

I purchased the Samsung Note Edge for me and the Samsung 4 for my mother. Neither phone works properly and now. AT&T will send me a used phone for my purchase of a new phone that doesn't work. I dislike both companies and will do what I can to ensure people are aware of their lack of customer service. Their smugness that they know there is absolutely nothing we as consumers can do short of not having cell phones in this day and age.

My Samsung Galaxy S3 takes forever to charge and gets really hot. Half the time it stops charging due to overheating, then once charged, only holds its charge for 2 hours if I don't use it. If I do use it, it's dead in an hour. Been like this since day one.

Samsung Galaxy S6 - First the barely month old phone was having reboot issues so I went to Samsung's Kiosk at Best Buy. They reflashed it, was still having the problem. So I was told to send in the phone. They said there was nothing wrong with the phone and that it passed quality control twice. Well I received the phone back and first thing was it restarted during boot up. Then a couple more times throughout the day. But suddenly after I recharge the phone it said I had an unauthorized software on the device.

I keep changed my email and password most every week. On June 14, I tried to pay my bill, and cell phone clearly said someone paid already. Since that day, I can't even make any call out call in and I had another Galaxy S6, only 1 month old - they damaged it. It kind they abuse me in the last 17 months...I need to talk to anyone can help me about.

I got an S3 mini and after two months it kept freezing up, overheating while on power saving mode, being unresponsive, and calibration issues. So I went my cell phone provider and upgraded to a S5. Several weeks later not only was all the issues in the s3 still there but the phone would also freak out and start hitting random keys on its own if I was texting or going on the internet. WTF Samsung I thought your phones were supposed to be high quality.

Issues started 3 weeks after purchasing Samsung Galaxy 6 phone. A page titled "Enhanced Features" continuously pops up trying to get me to agree to upgrading the profile sharing capabilities built into the phone. This is not a 3rd party app, it's a Samsung upgrade. The terms of agreement are horrendous. They want you to allow Samsung access to your messaging, contacts, call logs, authority to make changes to your phone as needed, a urine sample and your first born child. (Ok, maybe not the last two) but you get the drift. Of course I hit decline every time but the page pops back up 10 seconds later! It's very aggressive, acting like a virus.

I had Samsung Grand (when they initially launched).... However it was failed product. So, I upgraded Samsung S5 and had issue since I bought it. I did many complains and follow-ups, however service center team was not ready to accept any issue ‘till I pointed exact cause of issues. They tried to fix them... However they created other issues instead of fixing reported one. Now they're not ready to accept issues created by them. I did complain to CEO office, however their responses are very pathetic. I strongly recommend not to buy any Samsung product. Their after trade service is worst... If you get faulty piece then you'll not get any support.

Samsung Galaxy S3 - Don't get phone calls all the time when and if there was ever an emergency!!! Camera doesn't take clear photos!!! The wifi signals don't work giving me too much of a hard time getting on the internet. It cost $500 in December of 2014, a lot of money for something that doesn't work properly. I have only had this phone for 4 months straight!!! Auto correct is extremely aggravating!!! Will not be buying another one!!!

The port on my phone discontinued charging twice in one month. Samsung fixed the same problem twice. Now it's my audio. All in a month’s time. Customer service says send it in. Really!! I'm fed up. I lost $300. I purchased another phone and all the service, turning on my phone, paying $100 to Boost for one month service. My tablet’s port discontinued working. I also have a Samsung Smart TV. I'm staying away from Samsung products.

I had purchased samsung grand neo plus on 11/4/2015. From the day first I am facing network dropping and touch panel stop working. Within the two months of purchase I visited service center more than 6 times But didn't get any solution of my problem. I'm having videos of the problem facing by me.

DISGUSTING CUSTOMER SERVICE FROM SAMSUNG. Up until now I have sworn by my Samsung phone. Until my mother's stopped working. Still in warranty, we sent it off to be repaired. According to Samsung, my 70+ year old mother has hacked and maliciously adjusted the operating system of the phone. Hmmmm.... after much discussion (most very heated) they stand by their claim. Well... last Samsung product I will ever purchase. Shame on Samsung Australia. I have now sent letters of complaint to the CEO of Samsung, and the office of fair trade. We do not want a replacement. JUST RESPECT AND ACKNOWLEDGEMENT OF HOW DISRESPECTFULLY THEY TREATED A 70+ YEAR OLD WOMAN.

Two weeks ago I bought Samsung galaxy note 4 from authorised Samsung smart phone cafe. Handset having a camera issues so I contact to Samsung authorised service centre and they told me that it's a hardware problem and they will replace a new camera in my handset.... They accept that it's a manufacturing defect. So I told them I'm not agree to repair my new handset... I almost spent 50,000 rupees. I request them to replacement of handset. I also complain to Samsung customer care. Suffering since last two weeks they clearly denied for replacement. I really disappointed with Samsung company's policy. Though I spent such a big amount on handset, they sold me a defective piece.

Samsung galaxy s56 - I bought a phone in March of this year. I have had nothing but issues with it, and Samsung has a full record or issues and dates. Today I was told that Samsung has a 'policy' - a policy that I have never seen, that is NOT online, that was NOT given to me in small print when I bought my phone, and that I am not allowed to read, but a policy nonetheless. This policy says you have to have your phone sent into a 'repair' shop 3 - yes THREE times - before they will consider replacing it. If anyone asks me for a recommendation for Samsung, it is NO, don't go near them.

I have a Samsung Galaxy S5 and have had problems since I had it. I was told by friends and colleagues that they have been calling and sending texts and hadn't returned their calls or messages. Sprint is my provider and my area is a strong 4G according to their service area maps. I brought this to the attention of Samsung and was told to send my phone in. They sent it back stating the phone was in perfect working order. They said it was Sprint's sim card not the phone. They also broke off my invisible shield glass screen protector and said it states on their form "do not send back cover, battery, sim card, sd card etc". When I asked them to replace my screen protector they told me "it clearly said in the submission form not to send anything other than the phone. The screen protector is covered under etc." Sprint sent me a new sim card and it made no difference to the reception.

I recently sent in my Note Pro 12.2 for repair due the notorious blue screen issue. I'm happy to say that they did successfully fix it, however the overall process of getting it repaired was incredibly irksome due to Samsung's lack of attention towards providing efficient customer service. First, when using both their chat and phone services it becomes obvious fairly fast that most of the employees have no product knowledge. When paying 500+ for a product, it gets old dealing with representatives that aren't aware of basic features affiliated with the device. Conversations went awry often as I got put on hold so that the employee could look up basic guidelines that didn't even relate to my issue.

In November 2014 I bought a Samsung Galaxy Light. It was a fairly inexpensive phone. I was happy with it etc. However, in six months time, April 2015 the phone has crashed on me twice. The first time I was able to format and restore it. Then in a week's time, the second time it simply stopped working period. In the six months I've had it, its operation has been iffy and it's often been slow at best. I went to my mobile provider, MetroPCS to see if there was something I could do about my phone and they told me because it was scratched on the bottom which was basically normal wear and tear when I put the phone on a charging dock that the phone was physically damaged and that voided the manufacturer's warranty. What a bunch of **!!! I walked away from my MetroPCS store with an LG phone. Never again will I purchase a Samsung phone and I will warn friends and family to stay away from them.

Samsung Galaxy Exhibit II 4G = worst phone ever. The phone is extremely slow. It takes two minutes to dial calls once the phone is powered on. T-Mobile won't let you disable any of their services and the phone only has 356 MB of RAM and 1 GB of storage. It costs $369! What a rip-off! The phone froze up on me constantly because it kept running out of memory. It only has Android 2.3 and the firmware cannot be updated. To make matters worse, the phone rebooted by itself. I should have thrown it in the trash. What a horrific monstrosity it is. The phone also has to be rebooted daily which is a major inconvenience.

I purchased this device in July 2014. Within a few months the phone started to switch itself off and sometimes would not switch back on for days despite removing and replacing battery and going to 'factory default reset'. This problem continued randomly until eventually I contacted Samsung Uk who sent me post packaging to return the device for repair. When I returned the device I informed them that the problem seemed to occur more often when you tapped the phone or put it down on a hard surface which indicated to me that there must be a loose or dodgy connection in the phone.

I don't have a complaint about my Samsung phone itself, but rather a complaint with the company and the privacy issues I have encountered. I have a Samsung Galaxy S4 Mini. My mother has a Samsung Galaxy Note. We also have a Samsung Smart TV, along with a Samsung Galaxy 5 tablet. I love the products themselves, they work great and they are cool and fun, but there are some MAJOR privacy issues that come along with the products that I have encountered myself, as well as read about online. It started out by me reading a news article on CNN's website about Samsung smart TV's and a MAJOR privacy issue.

I think Samsung is doing wrong policy practice. I went here last Saturday to ask fixing my 11 month old Galaxy S5 with its battery charging port getting damages thus it's not charging. First of all, the first impression of getting there and the employees greeting was so poor and unprofessional. As soon as I explained the problem one Korean guy told me that if the problem is wearing off I must pay $65. I was so surprised because I believed the 1 year warranty would cover. Before this phone I used to use iPhone and never had this kind of problem. After all I had no choice but pay $70 (including tax). I hate now all Samsung products and its services.

Well the cellphone I have is the galaxy S5, outstanding, and has so many options my computer pales by comparison. My son had to show me a lot of the features and I was impressed. My carrier on the other hand said it would be 60 bucks a month. That changed to 70 a month even with my employer discount and they billed me 218 instead of the 149.00 which was originally quoted. Not too happy with that. Bait and switch. And you have 72 hours to get the employee discount which if you purchase on the weekend you can lose. Otherwise though, I am very happy with this smartphone.

I have had the Samsung Galaxy 5 for nine months and in that time both the charging cord and the adapter are no longer working. Today the cover for the charging area fell off. I'm also having problems with people losing my audio although I can hear them. I am also having strange roaring or buzzing noises at times. The carrier AT&T deny that this is their problem and have referred me back to Samsung despite having a repair contract. Very frustrating as I am continuing to pay monthly for junk.

This person writes that the power usb port has separated from the phone. I too had that happen but you can buy the port and even install the fix yourself!

The Samsung S phones definitely have many manufacturing defects. I realized this over the last 5 years with my friends' experience, my children's experience, and my own. The models change over the years but the problems don't. The first problem I have encountered is the screen shattering with no force on the part of the owner. It just happens. This is problematic because the manufacturer will not replace it, as they won't believe such a thing. The second problem is how the phone shuts down and turns on by itself, all the time, even on a fully charged battery.

The home button on my brand new Note 4 started showing a hairline crack. The only way to get Samsung warranty repair was to send in my phone. (Yes they expect you to be without a phone - no loaners). To make it worse the free shipping label you get it's for 2nd day! Really not even overnight. Again say good bye to your phone for longer than a week. Once they processed my phone 3 days later they wanted me to pay 70 dollars to repair the home bottom. Brand new $900 phone I have to pay $70 so I can get my phone back. There is no damage at all to the phone just the hairline crack in the home button. I called to complain about the charge and a supervisor was supposed to call me back and never did. I will never buy a Samsung product again. No customer support.

I bought a Samsung Galaxy S2 and I've used it for like 3 months. I noticed something new when booting my phone - before the Samsung logo comes up, a Vodafone logo displays and switches off my phone. I thought it was a battery problem but I've replaced the battery but it still behaves the same. When I connect it to a charger directly, it boots up well but turns itself off after 15 minutes. What might be the problem with this phone? Please help.

I had a Samsung cell phone for 1 year before the battery started dying. I've replaced the battery and it now refuses to charge. What a POS. Need to wait till July before I can upgrade without a fee. Never buying a Samsung phone ever again. Probably will never buy a Android either.

I also pre-ordered the Note 4 phone (9/28/14), purchased it the day it was released to the public for sale 10/17/14. Filed for the rebate online (registration 10/19/14) followed by mailing all the receipts and forms to the Prizelogic Rebate Center (third party administrator). I filed a claim online with the Prizelogic Rebate Center and they informed me via email that I wasn't qualified to receive the rebate... which is absolutely not true. The offer date is from 10/17/14 through 10/31/14. You must also post your claim with Prizelogic postmarked NLT 12/1/14 - I am in compliance with both requirement.

Last Saturday, my son's 5-month old Samsung Galaxy Note 4 went to a black screen and would not display anything though the phone itself seemed to power on, and you could actually still type numbers into the touchscreen to "unlock" the device (so that I could backup his data using the Samsung KIES app suggested by their telephone support person). They also sent me a postage-paid 2-day UPS voucher to return the device to their Plano, TX repair facility. They told me to box it up and wrap it in bubble wrap to send it back. I complied with all of their requests and shipped the unit out on Monday, February 23rd. They also provided me with a repair ticket # and a website where I could follow up with the status of the repair once it reaches the repair facility in Plano.

I purchased a Samsung galaxy 3 cell phone at Wal-Mart, Rolling Meadows drive Fdl WI 54937. I used it for a month then purchased a 1-year minutes card. After that I discovered that I could not use the phone to call out or receive calls. My voice would not be heard, I could hear people talk but they could not hear me. I called Samsung and let them know, they said they would replace the phone and gave me a "ticket number" ** , it was never shipped. I called a second time and was given the same #. I asked for the FedEx # and was told just call them so I got suspicious and checked with FedEx who they said had tried to send the phone the first time.

We have 5 S5s on our account and we have had no issues with the phones. I have had LGs, iPhones, HTC's, etc. Most have been pretty good, sure some of them - EVEN THE iPhone had issues here and there with lockups / etc. The S5 is a solid phone - Some of the reviews on here are from blatant iPhone people who say the ideas are all taken from Apple. First, look in the mirror at iOS, the last two revs had FEW Apple ideas in them, most were from Android (Love your new Notification Center?? Thank Google) - Took them long enough to do over the air updates as well (2-3 years after Android). So look - The phones are all the same overall, some will have an issue from time to time - they are electronics. People who have issues usually are the loudest and it can suck when an issue comes up. Tell me one phone that hasn't had an issue? On this site the iPhone has 300 reviews and a 1.25 star from issues.

I purchased a Galaxy 3 nine months ago. It came with a 1 year warranty. I mailed phone to Samsung, they sent phone back saying it cost more to fix phone than phone itself. They said the charging port was separated from phone and they don't know how. Well guess what Samsung neither do I. They refused to accept the fact that they make inferior cell phones...I own Samsung televisions as well as cell phone but as of this writing I will never patronize this company again. My advice to anyone looking for a cell phone.... stick with Apple, whom I had prior to this unfulfilled experience. I will definitely go back to Apple, their customer service is absolutely unmatched by Samsung or any other cell phone manufacturer.

Every time I turn on the phone it sends a message saying "Can't download at this time. Retry." I'm not even using anything on the phone. Every time I'm on Internet it just kicks me out of it. Happens all time. I've asked and report to be fixed.

Galaxy 3 cell phone - The phone cost $300 - it's paid off each month with $5 on your bill. My phone does things on its own, it even talks when it's switched off. It does not come with any tutorials or any kind of instructions. It can run up bills because it's using something you don't know about. I hate the thing..can't get rid of it.

I upgraded my daughter's phone (in my name) on 10 January 2015 to a Samsung N910T Galaxy Note 4 at T-Mobile in San Pedro, CA. There is a promotion offer of 1 year free Netflix for buying this model phone. The T-Mobile rep (Rudy) attempted to apply the promotion while my daughter and I were present at the T-Mobile store and the Wi-Fi MAC address would not register. According to the Terms and Conditions the receipt was to be photographed and uploaded to the Samsung website at samsungpromotions.com/netflix which was attempted.

I have been a Samsung customer for 19 yrs. My home is filled with their products. As of 3 weeks ago I purchased a Sprint S5 Galaxy my 4th such purchase of the Same series phones from Samsung. I bought Samsung's inherent problems & in all that time were exposed upon the initial release March 2014. This phone lags so bad it's almost impossible to use. There is no notifications for receiving text or phone calls. You can not hear the person who is calling you and if you turn the phone off it will sometimes not power back. Again these sames issues are 10 months old and there has been no corrections from Samsung. For skittle over $700 I purchase the flagship phone from Samsung and it's almost useless. Samsung you are fired. Never again will I spend with you and folks anyone thinking about buying the S5 I would rethink your decision.

Samsungs aren't known for making the best phones as we all know. They copy all of Apple's awesome features in their phone and implement it into the galaxy; except much worse. I could go on for years about how badly they copied Apple but that would take much too long. Let me get straight to my point, Samsungs are complete **. Not only are they a terrible replica of the iPhone but they also are much slower, have less features and do an awful job at fulfilling a cell phone's needs. It is complicated for those who aren't very good with technology and the interface of the phone is disgusting. As with the iPhone, everything looks smooth, nice and welcoming. Samsungs glitch all the time, move very slow and often do things you don't intend it to do. You can't join group conversations, and the built in texting app is old looking and god awful. The company has never came up with their own idea, they just cheat off of Apple for everything.

After my Samsung Galaxy S5 froze unexpectedly two weeks ago, I mailed it into their repair center after a hard reset and attempted firmware flash through ODIN failed to unfreeze the phone. It's insured and under warranty. I'm being billed $161.29 to repair the cracked screen before the techs even touch the software issue and they can't even look at the software issue until the screen is replaced. The LCD was cracked, but this detracted 0 from the functionality of the phone and the floor supervisor Colin could not say whether the software issue was related to the cracked screen.

On Dec 29th I sent the message below to Prizelogic, the vendor Samsung employed to process rebates. I also sent an email to Samsung customer service. I have not received a response to my inquiry from either source. I feel as though Samsung and Prizelogic are acting fraudulently. Can you assist me in any steps I can take to resolve this issue. Thanks in advance.

My son has a Galaxy model #SM-G870AtseaTT, that has water damage. He took a shower with it (so he could listen to music) - it got water damage. A waterproof phone got water damage. Now AT&T and Samsung both refuse to warranty the phone. They said they don't warranty water damage to a waterproof phone, and laughed at my husband when he complained about this.

I prefer ordered the note 4 at the Verizon store. It was within the allotted dates. I submitted my forms online, within the allotted times. 8 week later, no money. No way to track it. Supposed to get 200.00 back. I guess they needed my money for xmas. My receipts prove I paid big bucks anticipating my money before now.

Purchased new S5 three weeks ago through my provider, T-mobile. Every Saturday like clock work the message center crashes. The first time I went to T-mobile to have them fix the problem. The "repair" is to reset the phone. That's fine except that if you upload or save anything, it's gone after the reset. Probably going to give T-mobile a chance to replace the phone. Will know this afternoon.

Plugged new phone in to charge. Screen went blank. Sent it off to repair centre who sent it back with smashed screen. Obviously damaged in transit. Samsung refuse to put a claim in against royal mail. Very rude. Haven't responded to messages. Now stuck with a broken 6 week old phone on a 24 month contract.

I have purchase Samsung S3 neo model GT-I9300 PRICE $17500/. Purchase date 28/11/2014. Running my phone but Wi-Fi on in date 14/12/2014 demanded software update command. I accept command software update. Complete ok process. Restart my mobile and not on mobile error device memory damage. I contact nearest Samsung care. Problem is motherboard. New requirement but not solve my mobile problem. Please help me. My contact is already save in 1500 contact and my business data is loss in loss is 500,000/. Please my demand is replace mobile so needful.

Purchased my phone 5 weeks ago and cannot get the phone to swipe to unlock. It won't swipe or turn off. I cannot access anything on the phone. Contacted Samsung @ 1-888-987-4357, went through steps, as advised, to reset my phone (literally resetting to factory settings). This did not work. Technical support said to send phone back to company. They would send an email with ticket/conformation number to be put on outside of shipping package and inside envelope. USPS said the form they gave wasn't a shipping label. I paid for shipping even though it was supposed to be free. Called technical support when I got home. They informed me the second email with the shipping code hadn't been sent. I also found out the battery and sim card shouldn't have been sent. The first tech never said as much. When paying $300.00 for a device, you expect it to work, not stop in 5 weeks. The technical support could care less. You're another number and next caller. I expected better from Samsung.

Samsung Galaxy SIII - I bought my 17 yr old daughter this phone for Christmas in Dec 2013. The warranty is good until Dec 2014. Shortly after I got it, it quit holding a charge. I called Samsung and they had me send in the battery and supposedly fixed it. It was not fixed so the they asked for me to send the phone in so they could fix the input because supposedly that was the problem. I got the phone back the other morning and started charging it at 7a.m. And by 6p.m. it was only at 20%. I have called and sat on hours of phone calls and been transferred over and over. The phone is NOT fixed! They claim that their warranty is to fix the phone, not replace it in. I said that would be great if you would fix it but obviously you cannot fix it so you should replace it with a new phone. I have told them that I am DONE and will never ever buy another Samsung phone again. I'm going to Apple only and Apple will replace it if it breaks because I know several people that have had theirs replaced with brand new phones. This phone is a lemon and a piece of junk. I am very unsatisfied and they are the worse and sorriest company out there!!!

Well basically my problems started with T-Mobile and Samsung going back to October 10th, of 2014. Well I will start off with a little bit about myself. My name is Amber **, and I am 26 years old. I am the full time caretaker of my service connected permanently disabled veteran fiance. SO see we have enough on us, as it is... I am writing this for some kind of HELP, and to let the people who use Samsung products know what could happen to them. See, I was always very happy with Samsung products, until our lives were turned completely upside down. I hate to say this, but our lives have actually been made a living hell. I have always been a Samsung/Note Phablet person, starting with the Sll years ago. Then I decided I wanted a Note 2, last May in 2013. I ABSOLUTELY LOVED IT. So June 22nd, 2014, I decided to upgrade to the Note 3, which I paid full purchase price for at my carrier's (T-Mobile) store. For which I still have the original purchase receipt. But, I started experiencing a magnitude of problems, starting Oct. 10th. I noticed unauthorized charges and changes to my T-Mobile account info on my Note 3. I also noticed unauthorized charges and rentals to my Google Wallet.

COULDN'T WAIT TO GET ONE! Researched beforehand, confident galaxy s5 was for me! Opened account with Verizon, was shown cheaper, free as well! However, they only had black one there, was tempting but, I held out for white! 2 weeks in, I started having issues with it! Chargers would not be detected, wasn't charging, it took 2 days to get 30% battery life! Sometimes the keypad would not work! Everything was tried! I want the phone, a better working one, not used, that's not fair given I only had it for 3 months!

So my Samsung Galaxy 4 stopped charging. The battery was fine and just the port was broken. I looked at my warranty for the phone I had bought in December 8th, 2013. The problem had started mid October 2014. I was still within my warranty so I soon called Samsung's customer service. After determining they needed to fix my phone and by the way this was 45 mins after I first called, the Samsung rep tells me my phone is not within warranty because it had been purchased over a year ago. I then stated again no I purchased it in December. I was then told I needed to fax my receipt to the warranty department. She gave me that number and my ticket number, then did not tell me what would happen after I sent my receipt in.

In short my very upsetting story: We have 4 contracts with Vodacom. For almost 3 years we have had very little networks available in the area, very hard to get 3g online, slow connection etc. 18 months ago I bought a Samsung S3 phone from Vodacom. After a while it started losing signal, dropped calls, did not dial, speaker giving trouble, calls don't come through etc. I took it in for repair 4x. During this time the motherboard was replaced. It came back with the same problems though but Vodacom stated nothing was wrong with it. Vodacom suggested a mere 10% discount on our bill for the inconvenience but up to date I have not received anything.

Purchased this phone 2 weeks ago today because it was advertised to be more rugged and durable. This is not true! Very false advertising! When we purchased it, we were told no need to purchase a case or protective covering as the phone was its own case. Yesterday, it was dropped and shattered. We called Samsung and they said physical damage is not covered. Really? Then why say it has its own protection? We would have purchased a case and protective glass just as we have with every other cell phone we have purchased. When I posted this on Facebook, several friends chimed in with their own horror stories including the fact they don't cover it for water damage when they advertise it being water resistant. Major fail Samsung!

We got a brand new S5 for our business under a contract from a local service provider 2Degrees. Within one month of its purchase, the phone literally died. The phone battery was about to go flat that night when I decide to have it charged overnight. Next day morning when I try to switch the phone on, the phone wasn't turning on, it was dead. I immediately take the phone to the local retail outlet of the service provider in New Lynn. The salesperson at the counter tried to swap battery from his shop's phone stock to check whether phone battery was the case, it was the phone that had died without giving me any notice. I did see the red LED light blinking when the phone was being charged the previous night.

SAMSUNG - GALAXY S5 - October 27th AM - phone worked fine. By 10am - everything was gone. Photos, videos, even SD data. It factory rebooted itself. Google helped recover some, but everything from 6/14 and now is gone. Verizon thinks it is a glitch. No other reason.

I bought a brand new S5 brand new cash 4 months ago. Very happy up to 6 weeks ago. My cell won't receive or make calls although it shows full signal. I can use data. After I have been to many Samsung shops including Nicol Mall, DionWired and Samanganese Sanction City and 2 SIM swap, the same problem. The cell can take Vodacom and MTN SIM cards, no problem. I feel like throw this phone in a fire or commit suicide. I have drove from Ellisras today to fix my cell in Santon, no luck.

I upgraded to a new Galaxy S5 yesterday. I woke up tonight with my phone beeping. When I looked at it there was a message or notification on the screen in small letters stating that the phone was hot and overheating. I then removed the charger from the phone. I then tried to use it to see if it was ok. It kept saying that internet and service in general was unavailable. I popped the back off to remove battery and to see if phone was hot and the phone was very hot. While the battery was out I noticed the water marker inside phone was red as if it were wet at one time. The marker on the battery was white and showed no damage. NOTE… I just purchased phone a day ago and have not been any place near water at all. Was I sold a phone that had been used before or was damaged since battery strip was fine and phone strip was not? Why did the phone get so hot?

I am so upset with both of these companies (Samsung and Verizon). I already heard back from Samsung their same old song and dance about me sending my phone in. After reading all the reviews about people getting their phones back not repaired and some being told it was water damaged, what little hope I had left for Samsung taking any responsibility and helping its customers has faded.

My phone screen cracked without any physical contact at all. While working out next to my phone and listening music on the phone, suddenly there was a little bang out of the loudspeaker and the phone screen was slowly cracking. Phone was only two weeks old and now my provider "Swisscom" tells me there must have been a physical influence and I need to pay 200 Swiss Franks to repair it.

I got the S5 the day it came out. I regrettably went from Apple to Samsung. Within the first week I needed to replace the phone because it stopped making calls and taking pictures. Brought it in to verizon, got it swapped out which was a hassle but more on verizon's end. Next phone stopped making calls again and the person at verizon was able to solve the issue. Now about 5 months later my phone has broken once again. This time it no longer takes a charge and will not turn on. I am now far beyond going back to verizon to solve the problem.

Samsung Galaxy S5 - I bought the product after watching several advertisements on the telly. What caught my interest was the water resistance. I purchased my mobile through the company. When I received it, a blue screen appeared. It said to close the bottom piece where the charger goes. I had dropped my mobile in the basin when the tap was on. The water came off in a moment. I am pleased with the product.

My Samsung 5 is a new phone from Verizon. It was working perfectly until last night when I charged it after use. It didn't fall or get physical damage of any kind, ever. When I got up this morning and went to use it, the inside screen showed a crack and there is no picture. I called Verizon and they told me to drop dead because they said if the screen is cracked they don't stand behind the warranty. Now they want me to buy another one... I will switch services before I do that.

My Star Pro device network did not fixed after review and checking from Samsung care then what I do now? My 6000 rupees lost for buy Samsung Mobile. I want to refund.

I accidentally dropped my S5 in bucket of water (was reaching over sink to get something and had phone in hand). The phone was barely 2 seconds in the bucket before I pulled it out. Needless to say I took the phone into warranty cente where they tested phone and said it sustained water damage. The phone was barely 2 months old and had case properly installed. Their response, $650 to repair phone. My beef is DON'T advertise a phone as water resistant if it can't resist water.

My screen apps seem to take their selves off my Samsung Galaxy 4 zoom phone. I get a black screen in corners of my phone and Where the app was!

I purchased the Galaxy 4S from best buy last year on Black Friday. The phone never really worked quite right, example: shutting off, freezing, overheating, but I lived with it. On Friday September 26th I was at a conference all day sitting at a table with my phone next to me. At the end of the day, I put my phone in my purse and went to my car. I have a blue tooth connection in my car, so I can answer on my steering wheel. The phone rang and I answered, but I looked to see who it was and the screen was blank. After the call, I could hear text message alerts, but the screen was still blank. When I got home I called Samsung warranty and the technician ran me through the standard tests, then told me to send it in for repair since I was under warranty. On October 6th, a technician called me and told me that the LCD was broke and that I had to pay for it because I damaged the phone. The cost $160! I never damaged the phone and proceeded to argue with the technician. It appears to me to be a scam. The warranty only covers what they feel like covering. I did not pay for the phone and will never buy another Samsung product again.

Samsung Galaxy 3 Exhibit - Purchased Feb 15, 2014 as part of the Walmart Family Mobile plan w/ T-Mobile as the carrier. I had to do Factory Reset after 3 months and around the same time began having battery problems. Problem got so bad I began receiving notices that the phone was overheating. Finally sent it to Repair in Texas Sept 4th. Came back w/ same battery (they told me they were going to replace it) and reconfigured to a MetroPCS. So, sent it back... again. Came back today with same old battery and still configured to MetroPCS. So now I have a phone that doesn't work with my carrier. Samsung hires idiots and obviously thinks they're too big to keep to their warranty. DON'T BUY SAMSUNG PHONES EVER!!!

I've had an S5 for under 6 months and it generally has been quite good. I generally use a USB 3.0 cable to connect to my laptop to charge and transfer data when required. Around a month ago, I woke up to find the phone had not charged over night. I thought nothing of it. Around the same time, I noticed that when trying to use the phone when charging the phone would give me the warning to ensure the battery cover was closed (as it gives when you disconnect the cable), or to plug the phone into a charger ASAP as the battery was almost dead. This has got worse and worse to the point where I need to balance the phone and cable in weird positions in a place where it will be 100% undisturbed to guarantee it will charge/connect.

I bought my Samsung Galaxy S4 about 9 months ago. The day I bought it, I noticed it got really hot. I called US Cellular where I purchased the phone & signed a two year contract, they didn't believe me. I should have taken the phone back but I didn't. I went to buy the iPhone 5 but let the sales clerks talk me out of buying that one & getting this one. It was ultimately my decision but I did let them influence my decision. Shortly after that, the phone started turning itself off & on & programs started freezing. The last straw came last week when my picture gallery froze & would not respond. I ended up having to turn the phone off & took out the battery out. I replaced the battery & turned it back on & then it came up that my sd card was blank or corrupted.

New S5 has I-67 rating for water resistance for a depth of 1 meter for 30 minutes. Unfortunately, the plug that is supposed to seal the charging port is made out of very cheap material so after charging the phone every other day, the charging port stops sealing. Phone fell in water and stopped working because of this seal so it was sent to Samsung. Just found out that Samsung won't repair the phone because the phone got wet. Samsung has a nice little con running here.

Had my Galaxy S2 1.5 years. It kept shutting off opening apps. Contacted Samsung. They blamed it on moisture. Phone was in an Otterbox - did not have moisture problems. They advised me to get a new phone. I went out and got S3 - having the same issues. The service department is horrible.

Samsung Galaxy 3 - My Samsung gets hot & makes my fingertips "NUMB" after texting for a short time (not a teen)! There's a problem with VOICE CLARITY when on a call, kinda 'GRAVELY', often I must end call! The battery life is short! It constantly tells me NO MEMORY & only 523 photos, Pinterest & search internet for info only! For price NOT WORTH! Tells me

After never having a problem with my S3, I get an alert saying my software was ready to be updated. After the Update, my phone began to shut off and turn back on repeatedly till eventually it wouldn't go past the Samsung screen. Samsung said the phone was out of warranty and I needed to pay for a new driver to be installed. Why? Obviously this is not MY problem. This seems like a Samsung software problem. After countless calls and getting the run around at the Samsung store I was told, "Well obviously there's nothing we can do for us to come to an agreement so we'll just send the broken phone back."

I bought Samsung Tab 4 7.0 235Y. I've been using it for less than a week. I bought it on Saturday and it hanged Thurs night. The earphone also isn't working well. There are some other sounds I could hear. Can I bring back my Tab to the shop for replacement?

The most ridiculous company for cell phones... It's not even 1 year for my cell phone from the day I buy and it has started to trouble me... The data isn't showed on the device although it's on the device... Having some benefit from the phone it's completely impossible.... You only have to visit customer care again and again to make Samsung cell phone to work.... SUGGESTION FOR ALL PEOPLE WHO ARE THINKING OF TAKING A NEW PHONE!! DO NOT EVER BUY A SAMSUNG CELLPHONE.... Will cost you the double the price on servicing for the price you buy.

I purchased a Galaxy S3 mobile phone on last January 12th 2013. The handset shows the problem of long duration of charging in the first week itself. Service center people do many things such as software upgrade, repairing etc. On my next visit they replaced the battery charger. It has no problem for charging for a month. It becomes faulty again. Also it has screen hanging and data network problem. During this period I wrote 3 letters to Samsung customer care. They informed me that Samsung escalation team will contact. I was waiting for a week. No one contact me. After some effort I got the Samsung Kochi office phone number and cell no of Service Manager. Another 4/5 days of continuous attempt I got Samsung Service Engineer (Mr. **) and communicate. I understand that he already have details of my interactions with Samsung customer care. He promised a call back within minutes. No one call me. I tried him many times on his mobile and office no.

When I use my phone, it just turns off on me. I have not even had it for more than 6 months. My phone has been in an Otter Box since I received it. This should not be happening. I would like it to be fixed at no cost to me. I am very upset and the phone was almost 600 dollars. This is ridiculous.

I have had 3 replacements of the Samsung Galaxy 3 and 4 Mini. People that I call still miss conversation. They say I sound underwater, they're losing me, or they only heard 1/2 of my sentence. I hear them just fine. #1, 2 and 3 all have the same problem. I've already been inconvenienced, lost business, and have had to move all of my information from one phone to another 3 times. I am at my wits end. AT&T will only replace and give me the same phone (that I'm still paying for) over and over again. Now they expect me to go to a service center to re-flash my phone. I don't have any more hours, time or gas to jump through their hoops. Or, they want me to purchase another phone and still pay for this phone too. When I go to a store and something doesn't work I return it and get something else. I get my money back then make a decision on a new item. I've had it with them. I will go with another carrier after 18 or 20 years. I will not continue paying for something that doesn't work.

My S4 mini developed what my sales rep called a ghost or glitch and the phone was sent to Samsung Canada to be fixed. There was no water or other damage to the phone when it was sent. Almost 3 weeks later, I am told there was evidence of corrosion and I would have to purchase another phone. If there was evidence of this, why did it take so long for them to find it and where did it come from? Maybe there is something wrong with their packaging or something else is going on. I would have liked to get my phone back, working but now I can't afford to take it to an independent company to try to fix it or purchase another phone. I have no land line, this is my only phone. What can I do? You can't fight a big company, they always win. I just want my phone back working.

My daughter's phone was so hot it burnt her. We returned it to Samsung who text saying the phone would cost £150 to be fixed. I refused this as the reason the phone was burnt out was because of the faulty battery. The center wasn't given the reason why the phone was in for repair. I was then told it had to go to the product liability center who took a week to return an email from myself who then said that the phone was in good working order but the genuine battery was faulty! They sent it to a 3rd party repair center without my saying, so but why when it was in good working order? It's now been 6 weeks my daughter being without a phone. After 27 mails to PL center and 30 voice mails with no reply whatsoever, my phone bills over £200 because apparently Samsung don't have call back facilities! And now not heard from them since I called 5 times to different departments.

Warranty repair on Samsung Galaxy S4 - Garbage!! Sent in my phone because the display is blank. Touch screen still works but no display. Samsung claims that the phone had water damage which caused the problem and puts it outside of warranty repair. They wanted to charge me $365.00 USD to repair. I told them the phone was never exposed to "moisture" as they claim. They said the indicator points on the phone indicated it had. Since I was an Air Force trained Electronics Technician for 12 years, I asked what indicator points are they talking about? They claimed the battery showed corrosion--impossible because they had me remove the battery from the phone before sending in! Then they recanted and said the motherboard had indicator strips showing moisture contact..again complete BS as there is no such thing! Any case they returned my phone unrepaired. What a joke! They routinely claim all warranty repairs are moisture related...such poor poor customer service!! I will never buy another Samsung anything again!!

I was so excited to get my Samsung Note 3. I really was trying to hold out for the Note 4. But I could not take my Iphone 3 any longer. As of now I have had the Note 3 for 43 DAYS. On day 4 the phone would shut on and off randomly a few times a day. This lasted for a few weeks. I read that this happens due to apps updating. Then on Day 29 my voice mail complete stopped working, then the phone kept alerting me every 15 mins to update the voice mail box. After fighting with the update for a week, I finally call customer service. They were not helpful. Then finally on day 42 I called one last time and the problem was able to be fixed. DAY 43, I have had phone calls all morning up till 10:30am. Around that time I walked away from my phone to do other things at work. 12:45pm the phone was dead, no big deal so I tried to charge it. Nothing, blank screen, no blue light, nothing. So after 6 chargers I decided to take it to the store. Come to find out the MOTHERBOARD went bad. I lost everything. ** you Samsung - not happy at all, $750 buck for nothing but aggravation.

When viewing my repair status I saw BER and Googled it, as I did not know what BER stood for. I was stunned to see the countless number of complaints and posting with the exact same message from Samsung, from the "BER" to the "pack condition" to the "Liquid damaged on the PBA component" messages. Looks like to me that my phone along with the majority of Samsung owners all received the same copy and paste message.

I had bought Samsung Galaxy S2 on 5th Oct 2012. After using it for 6 months, one fine day it went dead. At customer service center they told me the problem is with motherboard. They replaced it free because it was under warranty. Last week same fault occurred. Now they say it will cost Rs7K to replace the motherboard. No guarantee for the replaced motherboard too!!! When I asked the service engineer why the same fault occurred again, he told me the problem is with my SIM card. But I still using the same SIM card in my Nokia and it works fine. Quality of Samsung products are below average and service is very poor. So my advice - don't buy Samsung products.

Samsung galaxy s4 - I have had the phone for less than 3 months. Had it replaced 3 times. Samsung "fixed" it and sent it back to me with all the same problems and it almost burnt my house down twice. Also takes 10 hours to charge.

Purchased Galaxy S4 January 2014. Problems with it turning off by itself then few minutes later turning on by itself. It also gets very hot especially when charging. Sent to Samsung repair ctr in Texas. 14 days without phone to get it back. Have had for 2 weeks & now it’s starting to do same thing. Very disappointed.

Samsung galaxy lll - I had problems with my charging port after eight months of use.

I purchased subject cell phone (Samsung Galaxy III) in Feb of 2014, and thus still under manufacturer warranty. The cell phone would not charge and I called Samsung and was told that I would need to send it in to their repair center in Texas; I sent the phone in, followed up a week later for status. Was told the phone had been repaired and send back via UPS. When I received the phone back, the invoice stated, "Your phone is beyond repair / corrosion and liquid damage." I know there is no "liquid damage" but of course my word against theirs; much worse is that I received no courtesy phone call. Very disappointed in this company, and now have to recourse but to have to go purchase another phone.

I bought the Galaxy S5 phone. It started locking up on me after 2 weeks. Screen goes black, so I returned it. 1 mo. later, the new one is doing the same. Let's see how Costco handles it. I wonder what the problem is?

My S3 is about 9 months old. The phone got a purple screen after unplugging from the charger. I rebooted and the screen came up normally. Two weeks later the same problem occurred, but this time it won't get away. The phone LCD went dark blue and died soon after. Thinking the phone is still under warranty I went to the shop where I bought it to get told that there is no warranty on Samsung LCD screens and I had to pay around $150 to get the phone fixed. I quote the shop owner saying, 'You don't use it it won't break'. I went to the local Samsung service center where I got told that even if the phone was sold one floor below it wasn't a local market phone thus no warranty.

You bought three of these phones and they all do same thing - they shut off by themselves. They get so hot, you can't hold them in your hand. They don't ring half the time a message that would be sent to me. I get three days later or not at all. Message that we send are only half of it delivered, it's just a mess when they are plugged into electrical outlet they get very very hot. I'm scared of a fire.

Phone started high pitch sound. Went to AT&T - worked on phone. OK for 3 days, started up again. Called customer service, sent me new phone. Then when making a call no one could hear me. Back to store. 4 hour ordeal. Now high pitch back ugh... Back to store and call customer service!

Look, you guys need to be fair with your warranties. It is, however, that you will not honor your commitment to your PAYING customers who buy YOUR phones. So if you mess around, people are 1, going to stop using your appliances and you WILL go out of business, 2, people are going to SUE you and lose multiple businesses. So if you mess around any longer, you will lose freaking business. And this is america, we are capable to bring you to your KNEES.

I so regretted to switch from iPhone to Samsung. I was a bit disappointed when I first took out the Samsung Note from the box as the product seems very plasticky, but that was ok and I thought as long as the phone has a big screen and run smoothly. Initially phone was OK, but after a while problems start to emerge. The battery life runs out quickly, can't even last half a day. It also gets heated up easily. You can actually feel the heat if you use it for a longer time. After a while the phone becomes extremely lagged too, and even cleaning apps can't help boost the speed. Probably the heat already causes the hardware to deteriorate. Overall, it's just a piece of crap. It's definitely overpriced for this kind of crappy quality. Think twice if you are getting one.

I recently purchased the tab listed above and it is not holding a charge worth nothing.. I called best buy and told them the problem, and the guy on the phone told me to take it back to the store.... Problem is I had to wait for like a week to pick it up and then I have to wait for about a week to receive another one since there are none at the Aberdeen location.. Then the guy tells me I can go to the Fayetteville store to pick up another one.. Cannot do that because it's thirty minutes from where I live... To make a long story short, I am not pleased at all.

I've had my phone for less than 90 days. My Galaxy S4 slipped from my shirt pocket while bending over a lawn sprinkler. It fell approximately 20 inches to the lawn. The weather was about 98 degrees, if that matters. When I next went to use the phone the screen looked like alligator hide with no discernible visuals. Samsung rep at the Best Buy could find no apparent damage to the case. She thought it would be a warranty issue. I sent it to Samsung, they refused to warranty the repair, $161. They said the lcd was broken.

Samsung Galaxy S2 frozen and not opened after that. It is totally Samsung's fault. And they do nothing for that. According to the maintenance the logic board is not working and they cannot do anything for the logic board. And Samsung does not care about the problem. I heard that Apple is very good at this kind of problems. I'll never use Samsung again.

I purchased a Galaxy S4 for myself and my wife from Radio Shack December 14, 2013. My phone got so hot in my pocket the day after I bought it that I felt like it was on fire. I took it back to the shack and they replaced the battery and everything was ok for about 1 week. 1st it started freezing up at least 4 or 5 times daily. Then I could not swipe it to answer calls. So then I took it to the Sprint store 4 times in which they notified me to contact Samsung. I called Samsung and they had me do all kinds of over the phone self help option that didn't help in fact when they told me to take it to BestBuy to let their technician look at it and re-install the same software that sprint had already installed twice.

I purchased a Samsung Galaxy S5 Active on 6/18/2014 on the next plan (monthly payments). The phone was sold to me as being water resistant and the most rugged phone available. I did ask if I needed a water proof case and I was told that I did not because this phone was water resistant and would not get water damage. Not even 24 hrs that I had the phone, my phone got wet while washing dishes. It was not dropped into water. The phone did not work after this. I went straight to the AT&T store thinking they would replace the phone being I just got it less than 24 hrs ago. I was mistaken. They told me they would not replace the phone due to water damage, they suggested that I make an insurance claim which would cost me another $200 or to send the phone back to Samsung, so I did send it back to Samsung and after 3 weeks Samsung sent me back my broken phone stating it was water damage and they would not replace it.

I bought an S4 and less than 6 months after having it, it is over heating to the point I burn myself or an item it is sitting on. My phone locks up so I can't make a call or answer a text. I contacted Samsung on multiple occasions and they won't honor the one year warranty. Their solution is to send in my phone pay for the shipping wait at least 4+ weeks for them to repair and get the same old phone back. In the mean time I would be without a phone and they said I would have to go without or purchase another one to get me by.

I brought a Samsung Galaxy TAB3 T211 on September 2013. But on 18th July 2014 my tab got switched off suddenly, I don't know how. On 19th of July, I went to Samsung service center, but replied me that I have to provide 5000k due to my motherboard damaged. I don't understand why should I pay? But they replied that they have found liquid in it. But I stored the tab into my home only. How they find any liquid. Then I have searched google and see Samsung already applying this trick to many people. Please help me to solve the issue.

I called Samsung, got a ticket # and sent my phone in to be repaired as it was under warranty. Had to buy a back-up phone b/c I was told it would be up to 3 weeks to get my phone back and it's my only phone! I sent my phone and got it back in a couple days. I was very excited to have it back as I adore my phone. I got it as a birthday present b/c I don't have $250 to spend on a phone! Needless to say I took VERY good care of my phone! There was not a scratch on it. I had a protective case for it, didn't let anyone else use it, because I know I cannot get another if anything happened to it.

I have purchase s5 before 15 days and from that it get too much heat and I have called in to company for more than 50 times to replace my mobile but the Samsung is really unethical....I was the user of apple and apple is the best. Now my phone is getting hang....Really it's ** of Samsung.

Took Samsung mobile 28.6.14 to Mtn shop MyMall Limassol for repair under Warranty as purchased 24.12.13 speaker problem. After 8 days Mtn asked for EUR80 - once to fix it, the next to give us a new one almost what it cost to buy it. After complaints, they said SAMSUNG representative alleged the warranty seals were violated. No one but Mtn guy touched it when he opened it up. I was asked to take this up with Samsung representative who said to take it up with Mtn. I appeal to Samsung abroad for a new phone or get it fixed free of charge.

Got new Samsung note 3 in November 2013. Around a week later, it got yanked out of my hand when walking dogs the screen broke. $175 we will replace it, ok got replaced. About June 2014 the only way it would charge is if I put the charging wire in a bind or it would not make contact. Sent back only $5.00 for shipping, this time got replacement. About 2 weeks later, July 2014 was at the ocean, had it in an otter case this time and accidentally dropped in the ocean. For about 2-3 seconds, already ruined junk. I have a yeasu handheld ham radio for at least 8 years, never had any problems with it. Same battery but Samsung's phones cannot even make it for 1 year?

Since I bought my Samsung Tab 3 I've been having problems syncing the unit. So finally I called customer service at Samsung and they made me delete all my apps & reset the tablet to the factory settings. Then they determined that the unit needs to be shipped in for repair. Samsung claims that the unit was received damaged due to insufficient packaging which I don't believe it wasn't sufficient. I had the unit packed with shipping peanuts, papers and plastic wrapping.

Same issues as others. My Samsung 5 is only 1 week old, started turning off, going black, battery does not last very long. It also will all of the sudden start playing one of my notifications while being black. Try to stop it and it won't. It has major issues. Went to Sprint only to have them tell me that I had a virus. They then asked if I had downloaded any apps from Google. Duh, you have the play store installed on my phone, why wouldn't I? I then informed him that they were the same as what I had installed on my Galaxy 4 and that I had a virus app that always tells me if they are safe didn't have anything to say then informed me that Google has know about this going on.

A friend of mine bought me a Samsung Galaxy S4 during the month of December 2013. About three months later the screen digitizer stopped working. I went to Best Buy without any luck. I was told by Samsung USA that this phone couldn't be repaired here because it was manufactured in another country. I registered my phone in South Africa via their website. Once they realized that I live in the USA, I was told I had no international warranty.

Galaxy S4 - My phone is less than 2 months old and it has a mind of its own. The settings button and the back button don't work when I try to use them but will all of a sudden start closing programs and apps on its own. I have read that it was an update issue but I have tried to correct it with the suggestion of a soft restart which ultimately did not work. Just another junk phone as far as I am concerned!

We purchased this phone 2 weeks ago. It worked when we went to bed and didn't when we woke up. We found cracks in the screen, but the phone is in an Otterbox and has never been dropped. We contacted both Samsung and Verizon and was basically told, "Too bad." After searching the Internet I found I'm not the only one with this issue.

Getting stuck when making calls. Every call would take ten seconds after dialling before appearing as dialling that ten seconds. Mobile used to get stuck. There were many problems with this ** company and its handsets

My Samsung Galaxy GT7562 is not picking the charger. There is no problem with the charger or port because I have checked it by attaching it with PC. PC shows the message, "Device attached is malfunctioned" so please tell me how to solve the matter. Thanking you all in anticipation.

I owned the phone for 20 days. My office manager asked me why the charger cover was not staying closed on my phone. I figured it was something I was doing wrong. We look at it and the phone is missing a stopper that makes the battery charger lid stay closed. How long had this stopper been missing or had it ever been in place - I have no idea. My phone went in an Otter Box before it left the store. I take my phone to ATT that same day. Spend over an hour with a salesperson. He calls ATT bosses, he calls Samsung. Essentially the issue is my fault and I must either pay for its repair (and have a loss of my phone for about 2 weeks) or they can sell me a refurbished phone for $580 as a replacement. The attitude is that the dysfunction of the phone is my fault????????