Nokia Reviews

Approached the local customer care center hoping that the handset would be replaced being well within the warranty period. However, the representatives dismissed the issue as a software one. After many arguments and plenty of haggling, they finally took in the phone with the promise that it will be replaced within 15 days and the new set would be shipped from Delhi.

To my surprise, I received a call within 5 days to collect the phone. The handset given to me had a screen guard already placed on the screen which struck me as odd considering that this was to be a new piece. Clearly, what they had done was to replace the screen of my phone with a second hand one and then returned it back. This was the last thing expected from a mobile giant like Nokia. After again wasting so much of my time and going through several arguments, they took the phone for a few days leaving me in an extreme state of inconvenience with no mobile.

But Nokia, having no sense of keeping up customer's faith, obviously couldn't end this here and had the audacity to replace only the outer body of the phone and return it. On questioning, found that the IMEI number hadn't changed which is generally unique of all handsets.This was the height of testing someone's patience, and I until then had given up.

Further to this, their customer service stumped me again, when I went to Jaipur's customer care to get my screen replaced post dropping my phone and cracking the screen. Paid a whopping 9K assuming that this would put an end to all problems, only to find that the screen began to flicker the next day once I returned from Jaipur to Bangalore. Reached out to the customer care, and as per habit, they turned me down any sort of help saying that I need to take this up with the Jaipur service center.

This has so far been my worst experience with the customer service. We spend our hard-earned on money on such expensive branded handsets with the trust that if anything, the quality will be assured and at the end of the day we can expect to receive good service at the minimum. But contrary to belief, Nokia has set a new low for quality of service and consumer's value for money. I am appalled at the kind of responses I have received from the reps and frankly have made it a point to discourage all my family and friends from ever buying Nokia to avoid what I have been through. Microsoft needs to stop kidding themselves, if they plan to continue this crappy phone with limited app support among other false promises.

After receiving the second one under IMEI: ** in which they said it was a new device (in which I doubts it was a new device) this second one was worse than the first one. Immediately I start using it for a while. It commenced having problem with the display searching all the browsing at the same time and I couldn't even turn it off. After a while with my finger on the start option it turned off. It is not working and every time I wish to use it it keep given me the same problem. It working crazy.

This second issue tablet device, I have talked with several representatives without being successful. They apparently say that this issue will be escalated and nothing happens. I requested an escalation number for this second device on 01/23/15 and on 02/03/15 and finally is when they provided me an escalation number because I keep requesting it. The escalation number is ** and nothing has happen since then. I wanted to to talk with Ms. ** on 01/12/15, 01/23/15 and on 02/03/15 and I was always informed that the manager was not available or in a meeting and that she will get back to me which she never did.

Finally, I call customer care again and they told me to return back my device tablet visiting the website www.microsoft.com to request the box, so I can return my tablet device back. As up today, the manager never contacted me either I haven't receive the box instructions for repair . I am a common consumer facing a tremendous hardship due to such practice of the authorized Nokia service center and customer care. The worse of all I'm still paying for this device which in reality both never worked as it suppose to. The total of this device is $500.00 dollars. I seek your kind intervention to support me with this matter. Thanks.

I talked with a customer service agent about my problems and used Nokia's website to set up the return for repairs. I gave Nokia my PO Box as an address, which was accepted by them. I was never informed that they could not ship to PO Boxes. However, they returned my phone via UPS, which does not deliver to PO Boxes. UPS then mishandled my phone. Today (two weeks after sending the phone), I do not have my phone. I am told to wait 8 business days for an investigation.

Nokia blamed me for giving them the PO Box as an address, although their online form accepted it and the customer service agent never informed me that they do not deliver to PO boxes. They had two phone numbers to contact me at, but apparently never tried. Of course, I am paying for service all the while, and have now spent hours trying to sort this out. Bottom line: terrible customer service, worthless warranty, phone has issues. Suggest avoiding Nokia at all costs!

You can see three complaint numbers for the same issue. What they do is to open a new complaint instead of reopening the old one so that they won't breach the SLA. But the issue will still remain unresolved.

I have contacted Nokia. Their standard reply is: "We have forwarded your concern to the team. Someone will connect with you soon regarding the same." This "someone" from their team rarely calls you and if you are one of the privileged to get their call (mostly you will call them out of your frustration), the trained call center executive will try to soothe you and give the standard response, but your issue will not get resolved. After a while, you realize that they are all conning against you.

I have also contacted many people who had issues with their Nokia devices and none of them were happy with Nokia Care. They just want to fleece the customer even if the product is well within warranty period citing stupid, unbelievable excuses such as "sweat went inside, no warranty for keyboard/battery, screen is not covered under warranty etc."

The bottom line is, you will never get any replacement, however genuine the issue be. The better option is to fight it out legally in a consumer court. The best option is, never buy a Nokia device. Prevention is better than cure.

I went to Raya Warranty in Dokki, Egypt and asked them to change the phone because it has 3 defects. After two weeks, they told me that they repair the phone and don't replace it with another one. After two months from receiving it from Raya Warranty, I found two defects of the phone: 1. Does not receive a signal (Although there is strong network); 2. I cannot hear the speaker's voice (headset ear malfunction).

I have only one telephone and I can't do my work without phone for two weeks again and they tell me that they will repair it. Is it not my right to retrieve my money? I am now have become not confident in Nokia and will not recommend Nokia.

I had two choices, either to keep the phone the seller lied to sell me on eBay, or to pay about $100 shipping fee to get a refund. I sent 2 emails to eBay appealing to review the case but no replies. Instead I received an invitation to write a review of purchase and rate the seller. eBay closed the case and I am left with the phone I do not need nor wanted had the seller not made a false advertisement on eBay. From this experience, I learned that eBay customer protection is like a robot, it work on some automatic guidelines, and as long as you stay in there they don't come after you. In this case, the seller showed his will to issue a full refund so the case closed. And full refund in eBay terms is original purchase price and shipping no matter what. I find it very resentful that eBay pushes the buyer to pay for return shipment in a case like this.

From the 1st month of my cell, I am facing problems with my head phone and I have swap it 2 times but now also I am facing problems with it . During the 3 month after the purchase, the phone had problems with the display and had to visit the service center and got the display replaced. On each occasion, they have kept the phone and apparently worked on it with no luck. Their attempts to resolve the problem have not been satisfactory and they finally claim that there is nothing more they can do to help me.

Even the customer care call center (+919831893838) wasn't able help me and solve my problem. Whenever I ask for a manager who can take a call towards resolution of the issue, I was always informed that the manager was not available or in a meeting. This has happened to me all the five times I have called the customer support. Later the call would be handled by an assistant manager and it goes nowhere.

I would like to inform you of my dissatisfaction with the Nokia N8 mobile phone purchased on 25/3/2011 and the service provided. Since the purchase of this phone, I have been facing problems and recently it stopped functioning normally. As you can also notice from the purchase date, the phone is hardly six months old and in the last three months, it's with the customer service center (Samvradhi Technologies, Koramangala, Bangalore). I have submitted the phone five times (latest job sheet number **) to the customer service center in the last three months. I had also received a replacement phone as the issue couldn't be rectified but that turned up to be even worse--the phone is powered on for hardly 10 minutes and then it shuts off.

During the second month after the purchase, the phone had problems with the display and had to visit the service center and got the display replaced. Later it faced an issue with the antenna of the phone as the network used to drop and was not able to make calls. This happened at least seven to eight times in a day. I have visited the authorized service center four times for this issue but they were unable to resolve it so they replaced the phone. The replacement phone had a new problem where it stayed powered on for 10 minutes.

On each occasion they have kept the phone and apparently worked on it with no luck. Their attempts to resolve the problem have not been satisfactory and they finally claim that there is nothing more they can do to help me. Even the customer care call center (+918030303838) wasn't able help me and solve my problem. Whenever I ask for a manager who can take a call towards resolution of the issue, I was always informed that the manager was not available or in a meeting. This has happened to me all the five times I have called the customer support. Later the call would be handled by an assistant manager and goes nowhere. I have also logged two complaints (** and **) and they have not bothered to get back with an update.

I am a common consumer facing a tremendous hardship due to such practice of the authorized Nokia service center and customer care . I seek your kind intervention to get me the replacement (a different problem-free model) or a complete refund and a compensation for the delay and the strict action against the authorized service center.

I got on hold for another 20 minutes. The women who picked up this time explained that she can't do anything to help me, because I'm on their system as a costumer who is restricted and I need to wait 3 business days and try again. I'm using my Amex Platinium card, which is working everywhere else in the world, and I have $75,000 limit on it, but I can't charge a $549.00 item on it with Nokia.

I got upset, but tried it again 4 days later with a different credit card. Same unexpected error message appeared on my screen. I did not want to try more times, but called the number to talk with a costumer rep. I got on hold for 25 minutes before anyone picked up. The same story, he can't help me, but will have to connect me to the "right" department. After another 20 minutes, wait a person picks up the line, and before I can explain my problem I got disconnected by an automatic costumer satisfaction research line, where the automatic voice asking me to rate my experience 1 to 5. I left a 1 and then I got disconnected again.

Nokia claims that they connect people. They are the absolute worst people to deal with on the internet, their "connection" with people and with their costumers are suck big time. I would never go near to a Nokia product in my life, and certainly hope that no one else does either. I tried to do business with them, but got lost about 2 hours of my time getting ultra frustrated. I will get an iPhone instead! You should too!

On their website it says turn around time is 7-10days (I assume business days) for repairs. First, I tried to deliver my phone 2 times; I had to call Nokia to find out why they weren't accepting it. I was told they didn't know (post office left the card). They finally got the phone on 9/20/2010. They told me they got it and to call back in a day or so. I did, and was on the phone for 1hr 58mins while being told they did not have my phone. Finally, someone told me they did have it and to call back the following Monday, 9/27/10. I did, it was the same run around; they told me to call back again in a few days.

I asked for a supervisor, after 42 min I was informed there were none. They would be available later in the day and would call back in 24hrs. There was no call back. I called back on 9/30/10 and spoke to a man first. I requested a supervisor, was transferred to Cher, was on with her for 53 mins. She finally told me my phone could not be repaired and on 10/1/2010,they were shipping me a new 7020 replacement phone and I should expect it by 10/5/10.

I waited until 10/6/2010 to call. Surprise, Cher was unavailable. I got very irate as we were back to: they didn't have the phone, then they did, but it would be 7-10 days for repairs, blah blah blah. I asked for a supervisor again, another 57 mins I am holding. They tell me they will expedite my case and I should get a call within 24-48hrs. I did receive a call back in 2hrs from Ann who gives me a direct number and says she will be handling my case from now on. She calls me back a few hrs later to say they have no 7020 phones but she can offer me a phone just like mine, a 5610. It is nothing like mine. I had already called sales who told me they have several in stock and I could have 1 in 1-3 days.

Ann tells me they don't have the stock sales do, I ask her, "Okay, refund my money then apply it right to a new one." She has to talk to supervisors and is awaiting reply. I need to give her until Monday 10/11/10. Really? This is nuts. My phone is now out of the 30 day return policy and I am now told I can purchase a new phone. Hello? Really, what about the phone I already purchased. I have always had Nokia phones, I think I need to find a new brand. Beware of Nokia.

Finally, I was fed up and called customer care and they transferred me to tech support. They told me to send it via UPS to have it repaired. I enclosed a letter stating what is going on with the phone and a picture of the phone with all the lines. A week or so later, I received my phone back unrepaired! Supposedly, there was corrosion on the inside not covered by warranty (which a non-Nokia repair facility said was a lie! There was no corrosion.). Before taking it to that repair facility, I contacted tech support at 1-866-665-4298 where I spoke to Rick, a very rude individual. The only thing out of his mouth was pretty much "We cannot help you." He explained that once the techs look at the phone, that's it. Whatever they say goes! I paid $380 some odd dollars for this phone that lasted me a few months. He wouldn't even let me send it out for a second chance. This is not fair.

I paid for a phone to work, not for a paper weight. I've called several times trying to find someone to help me, but found Rick over and over again. I asked him for a supervisor. Do you know what he said? I don't have one. I asked, "Who is in charge of you?" He said no one. So I asked, "Who tells you when to work then?" He said the computer. I asked, "So the computer is your boss?" He said yes. I was shocked, confused, upset, you name it. So now, I'm stuck with this non-working phone that would be amazing if it didn't turn to a dead weight when it got cold. Yes, it only works when it is heated up. It may sound weird, but it actually works just fine when it's heated up.

Right now, I'm using it but I have to have it under my laptop because the bottom of my laptop is hot. It works just fine but leave it exposed and have it go to the idle screen and the screen gets messed up. Please, please help me with my situation. I'm fed up with tech Rick and my phone's inability to work properly. Call me. Email me. Help me. I want an explanation for my dilemma.