Nokia

Well, fast forward 18 days and I am still to receive my device. I have called them hundred of times, reported on customer support, escalated the matter, reported on Facebook, Twitter, but I don't get satisfactory replies. The service centre people are rude as hell. And they keep saying that the part is not available at this moment. The same with customer support, who says that you just talk to service centre. I am going to file a police complaint now. There is no other option it seems.

3 sales promoters surrounded and tried to help as we were discussing about exchange and payment mode. Few more customers walked in and all three left us in lurch and a new guy (Mr. Kiran **) came to attend us and tried to dissuade us buying MI and promoted Nokia 6.10 (must be Nokia promoter in the showroom). Infact I even asked him if he was a sales promoter for Nokia for which he denied.

Second mistake for the day has been committed by us. He explained us about the product in detail and its superior, quality and services than other brands and explained us about the camera features, like, pic in pic and Video in video so on and we were impressed and decided to go for it. for 16500. He agreed to help us in transfer of data from old to new Phone as it was a exchange.

Third Mistake of the DAY, MY daughter joined us after work by 9.30 PM and they sold her a Samsung - Wireless Head Set for 2499. By the time we did all the transfer of data it was around 11.45, we reached home by 1 am. and had very late dinner and charged the phone in switched off mode for the first time for 100% as suggested and advised by the salesman. Next day to my surprise (second day) the phone was discharged in 3.50 hrs and again I charged it full 100% which lasted only about 4 hrs and then complained to the POORVIKA showroom.

They asked me to update all software patches and then see a full movie without wifi and then check the duration of the battery. Same thing was done and still found the same problem. So went to Poorvika for 3rd time and they said, new software 9.10 has been released on 3/11/2018 AND asked me to update and then check for improved battery life and better features. And asked me to observe again for a day OR ELSE WE CAN VISIT THE Rocky Agency Authorised Services agency of NOKIA in PETERS Road, Gopalapuram.

On the same day I went to NOKIA showroom in Peters Road around 6.45 PM and was denied an entry by them as they were closed by 6.30 PM. They said they had customers waiting inside already and by the time they finish it might take 8.30 pm and hence not taking/allowing any new Customers. I wonder what kind of strict customer services policy and how many customers had problems with their NOKIA Phones? The same was conveyed to POORVIKA Salesman and he asked us to go to Velachery Services centre on Monday.

Today (05/11/2018) I visited The Rocky Agency at 10 AM, the watchman refused parking for customers and hence had to look out for parking outside. After parking I came inside the service center and until 10.15 AM no staff had come to office and after checking with the assistant who was cleaning said anytime the staff would come. When they close the office before the customer visiting time, I think they need to start the office on time. I narrated my problem to the service technician. Insufficient battery life as 3 to 4 hours was not accepted by any standard, And there was a display in the mobile saying, Battery overheated. Stop charging from 100% till it reaches almost 50% even when you are not charging? Please note the mobile was not in the charging mode but still we had this message on the display.

They said this was basically a HARDWARE and Manufacturing parts malfunction and They said it need to be given to them and they will flash and check for hardware or software and they agreed and said the latest update 9.10 is not available or reached them and hence they well load only with earlier version and if given back I need to upgrade again only on Wi-Fi not on Mobile data, which I am well aware and told them.

The service technician said that I have to take a backup of my data and come and hand over the phone to them to check the problem. So I went to Poorvika again and they tried to take a back of my data from Nokia 6.1. They could not take a back up nor transfer the data to another phone. After 3-4 hrs they were able to share certain photos and contacts only. I had to forgo all my details, chats and message for the mistake I made of buying the Nokia 6.1. Again I went to The Rocky Agency and told them the new problem which arised then. One problem or the other was arising on the New Brand Phone.

The Branch Manager Mr. ** did not bother to come and address the customer initially. Later he came out and said he will look into the same and rectify the issue. How do you expect a customer to take back a faulty brand new mobile which we have not even used for FULL five minutes. I am refusing to take the same mobile even though you might have rectified the issue. I request you to kindly arrange for DAP for which Mr. ** refused and said it is only five days old. But I am aware that the company policy is to change the faulty product within 14 days if fault found and accepted by the service technician.

Evening went back to The Rocky Agency to find the status of my mobile and they said they had handed my mobile to the showroom salesman after installing the old software itself. We went back to POORVIKA AND THE BRANCH MANAGER SAID IT has been asked to return to Nokia showroom as the problem is still yet to be solved as per customer's complaint. The Rocky Agency and Poorvika wanted to analyse the product efficiency and then handover the same. It seems. Mr. ** confirmed that he spoke to the Manager (at 9.00 p.m) and they have confirmed that the Mobile is with Poorvika only. But I have been misled saying that the phone is with Rocky Agency. Can the same be clarified. Why was I been cheated? Please let me know as a customer I been played between the Manufacturer and Reseller at whose cost, me customer @ cost?

Customers be aware of NOKIA AND SUCH resellers like POORVIKA who takes customers for a raid and suck our hard earned money and make millions. I was about to buy a NOKIA sirocco which was Rs.47000 and the cost went down to Rs.36500.00 and lucky me I was not such a sucker and now after what I have gone through even if it was offered at NOKIA 6.10 Price of Rs.16500.00 I will/would think twice before buying Nokia Phone. NEVER BUY A NOKIA PRODUCT AND SUFFER LIKE ME?

Years after, I had owned an iPhone 3. Man!!! Did iPhone developers even own a phone then? There is no freakin option to forward a message!!! You need to copy paste the damn message to a new blank message! Can you imagine copy-pasting a message in a small screen? Instead of a 2-step process in forwarding a message, they made it more complicated. Also, there is no freakin way to forward a phone number in your contacts!!! Again, copy-paste! Can they not just put a "forward contact" button in the options? So, I really miss the simplicity of Nokia's interface and functionality. They simply did not survive when touchscreen phones emerged. They came out with a few phones but they did not do very well in marketing and advertising so their sales did not catch up with the big names in the cp industry.

BTW, I just checked now, only lately that Apple figured out how to forward a message without doing the copy paste thingy. There is now a "forward (arrow icon)" in iOS. Wow! That is so amazing!!! I wish Apple pirates Nokia's engineers. :) Oh btw, did you know that if a contact in your iPhone had multiple numbers in your address book and you received a call from that person but you missed it, there is no way for you to know which number that person used for you to call him back??? This is something Nokia had 2 decades ago.

Approached the local customer care center hoping that the handset would be replaced being well within the warranty period. However, the representatives dismissed the issue as a software one. After many arguments and plenty of haggling, they finally took in the phone with the promise that it will be replaced within 15 days and the new set would be shipped from Delhi.

To my surprise, I received a call within 5 days to collect the phone. The handset given to me had a screen guard already placed on the screen which struck me as odd considering that this was to be a new piece. Clearly, what they had done was to replace the screen of my phone with a second hand one and then returned it back. This was the last thing expected from a mobile giant like Nokia. After again wasting so much of my time and going through several arguments, they took the phone for a few days leaving me in an extreme state of inconvenience with no mobile.

But Nokia, having no sense of keeping up customer's faith, obviously couldn't end this here and had the audacity to replace only the outer body of the phone and return it. On questioning, found that the IMEI number hadn't changed which is generally unique of all handsets.This was the height of testing someone's patience, and I until then had given up.

Further to this, their customer service stumped me again, when I went to Jaipur's customer care to get my screen replaced post dropping my phone and cracking the screen. Paid a whopping 9K assuming that this would put an end to all problems, only to find that the screen began to flicker the next day once I returned from Jaipur to Bangalore. Reached out to the customer care, and as per habit, they turned me down any sort of help saying that I need to take this up with the Jaipur service center.

This has so far been my worst experience with the customer service. We spend our hard-earned on money on such expensive branded handsets with the trust that if anything, the quality will be assured and at the end of the day we can expect to receive good service at the minimum. But contrary to belief, Nokia has set a new low for quality of service and consumer's value for money. I am appalled at the kind of responses I have received from the reps and frankly have made it a point to discourage all my family and friends from ever buying Nokia to avoid what I have been through. Microsoft needs to stop kidding themselves, if they plan to continue this crappy phone with limited app support among other false promises.

After receiving the second one under IMEI: ** in which they said it was a new device (in which I doubts it was a new device) this second one was worse than the first one. Immediately I start using it for a while. It commenced having problem with the display searching all the browsing at the same time and I couldn't even turn it off. After a while with my finger on the start option it turned off. It is not working and every time I wish to use it it keep given me the same problem. It working crazy.

This second issue tablet device, I have talked with several representatives without being successful. They apparently say that this issue will be escalated and nothing happens. I requested an escalation number for this second device on 01/23/15 and on 02/03/15 and finally is when they provided me an escalation number because I keep requesting it. The escalation number is ** and nothing has happen since then. I wanted to to talk with Ms. ** on 01/12/15, 01/23/15 and on 02/03/15 and I was always informed that the manager was not available or in a meeting and that she will get back to me which she never did.

Finally, I call customer care again and they told me to return back my device tablet visiting the website www.microsoft.com to request the box, so I can return my tablet device back. As up today, the manager never contacted me either I haven't receive the box instructions for repair . I am a common consumer facing a tremendous hardship due to such practice of the authorized Nokia service center and customer care. The worse of all I'm still paying for this device which in reality both never worked as it suppose to. The total of this device is $500.00 dollars. I seek your kind intervention to support me with this matter. Thanks.

I talked with a customer service agent about my problems and used Nokia's website to set up the return for repairs. I gave Nokia my PO Box as an address, which was accepted by them. I was never informed that they could not ship to PO Boxes. However, they returned my phone via UPS, which does not deliver to PO Boxes. UPS then mishandled my phone. Today (two weeks after sending the phone), I do not have my phone. I am told to wait 8 business days for an investigation.

Nokia blamed me for giving them the PO Box as an address, although their online form accepted it and the customer service agent never informed me that they do not deliver to PO boxes. They had two phone numbers to contact me at, but apparently never tried. Of course, I am paying for service all the while, and have now spent hours trying to sort this out. Bottom line: terrible customer service, worthless warranty, phone has issues. Suggest avoiding Nokia at all costs!

You can see three complaint numbers for the same issue. What they do is to open a new complaint instead of reopening the old one so that they won't breach the SLA. But the issue will still remain unresolved.

I have contacted Nokia. Their standard reply is: "We have forwarded your concern to the team. Someone will connect with you soon regarding the same." This "someone" from their team rarely calls you and if you are one of the privileged to get their call (mostly you will call them out of your frustration), the trained call center executive will try to soothe you and give the standard response, but your issue will not get resolved. After a while, you realize that they are all conning against you.

I have also contacted many people who had issues with their Nokia devices and none of them were happy with Nokia Care. They just want to fleece the customer even if the product is well within warranty period citing stupid, unbelievable excuses such as "sweat went inside, no warranty for keyboard/battery, screen is not covered under warranty etc."

The bottom line is, you will never get any replacement, however genuine the issue be. The better option is to fight it out legally in a consumer court. The best option is, never buy a Nokia device. Prevention is better than cure.

I went to Raya Warranty in Dokki, Egypt and asked them to change the phone because it has 3 defects. After two weeks, they told me that they repair the phone and don't replace it with another one. After two months from receiving it from Raya Warranty, I found two defects of the phone: 1. Does not receive a signal (Although there is strong network); 2. I cannot hear the speaker's voice (headset ear malfunction).

I have only one telephone and I can't do my work without phone for two weeks again and they tell me that they will repair it. Is it not my right to retrieve my money? I am now have become not confident in Nokia and will not recommend Nokia.

I had two choices, either to keep the phone the seller lied to sell me on eBay, or to pay about $100 shipping fee to get a refund. I sent 2 emails to eBay appealing to review the case but no replies. Instead I received an invitation to write a review of purchase and rate the seller. eBay closed the case and I am left with the phone I do not need nor wanted had the seller not made a false advertisement on eBay. From this experience, I learned that eBay customer protection is like a robot, it work on some automatic guidelines, and as long as you stay in there they don't come after you. In this case, the seller showed his will to issue a full refund so the case closed. And full refund in eBay terms is original purchase price and shipping no matter what. I find it very resentful that eBay pushes the buyer to pay for return shipment in a case like this.

From the 1st month of my cell, I am facing problems with my head phone and I have swap it 2 times but now also I am facing problems with it . During the 3 month after the purchase, the phone had problems with the display and had to visit the service center and got the display replaced. On each occasion, they have kept the phone and apparently worked on it with no luck. Their attempts to resolve the problem have not been satisfactory and they finally claim that there is nothing more they can do to help me.

Even the customer care call center (+919831893838) wasn't able help me and solve my problem. Whenever I ask for a manager who can take a call towards resolution of the issue, I was always informed that the manager was not available or in a meeting. This has happened to me all the five times I have called the customer support. Later the call would be handled by an assistant manager and it goes nowhere.

I would like to inform you of my dissatisfaction with the Nokia N8 mobile phone purchased on 25/3/2011 and the service provided. Since the purchase of this phone, I have been facing problems and recently it stopped functioning normally. As you can also notice from the purchase date, the phone is hardly six months old and in the last three months, it's with the customer service center (Samvradhi Technologies, Koramangala, Bangalore). I have submitted the phone five times (latest job sheet number **) to the customer service center in the last three months. I had also received a replacement phone as the issue couldn't be rectified but that turned up to be even worse--the phone is powered on for hardly 10 minutes and then it shuts off.

During the second month after the purchase, the phone had problems with the display and had to visit the service center and got the display replaced. Later it faced an issue with the antenna of the phone as the network used to drop and was not able to make calls. This happened at least seven to eight times in a day. I have visited the authorized service center four times for this issue but they were unable to resolve it so they replaced the phone. The replacement phone had a new problem where it stayed powered on for 10 minutes.

On each occasion they have kept the phone and apparently worked on it with no luck. Their attempts to resolve the problem have not been satisfactory and they finally claim that there is nothing more they can do to help me. Even the customer care call center (+918030303838) wasn't able help me and solve my problem. Whenever I ask for a manager who can take a call towards resolution of the issue, I was always informed that the manager was not available or in a meeting. This has happened to me all the five times I have called the customer support. Later the call would be handled by an assistant manager and goes nowhere. I have also logged two complaints (** and **) and they have not bothered to get back with an update.

I am a common consumer facing a tremendous hardship due to such practice of the authorized Nokia service center and customer care . I seek your kind intervention to get me the replacement (a different problem-free model) or a complete refund and a compensation for the delay and the strict action against the authorized service center.

I got on hold for another 20 minutes. The women who picked up this time explained that she can't do anything to help me, because I'm on their system as a costumer who is restricted and I need to wait 3 business days and try again. I'm using my Amex Platinium card, which is working everywhere else in the world, and I have $75,000 limit on it, but I can't charge a $549.00 item on it with Nokia.

I got upset, but tried it again 4 days later with a different credit card. Same unexpected error message appeared on my screen. I did not want to try more times, but called the number to talk with a costumer rep. I got on hold for 25 minutes before anyone picked up. The same story, he can't help me, but will have to connect me to the "right" department. After another 20 minutes, wait a person picks up the line, and before I can explain my problem I got disconnected by an automatic costumer satisfaction research line, where the automatic voice asking me to rate my experience 1 to 5. I left a 1 and then I got disconnected again.

Nokia claims that they connect people. They are the absolute worst people to deal with on the internet, their "connection" with people and with their costumers are suck big time. I would never go near to a Nokia product in my life, and certainly hope that no one else does either. I tried to do business with them, but got lost about 2 hours of my time getting ultra frustrated. I will get an iPhone instead! You should too!

On their website it says turn around time is 7-10days (I assume business days) for repairs. First, I tried to deliver my phone 2 times; I had to call Nokia to find out why they weren't accepting it. I was told they didn't know (post office left the card). They finally got the phone on 9/20/2010. They told me they got it and to call back in a day or so. I did, and was on the phone for 1hr 58mins while being told they did not have my phone. Finally, someone told me they did have it and to call back the following Monday, 9/27/10. I did, it was the same run around; they told me to call back again in a few days.

I asked for a supervisor, after 42 min I was informed there were none. They would be available later in the day and would call back in 24hrs. There was no call back. I called back on 9/30/10 and spoke to a man first. I requested a supervisor, was transferred to Cher, was on with her for 53 mins. She finally told me my phone could not be repaired and on 10/1/2010,they were shipping me a new 7020 replacement phone and I should expect it by 10/5/10.

I waited until 10/6/2010 to call. Surprise, Cher was unavailable. I got very irate as we were back to: they didn't have the phone, then they did, but it would be 7-10 days for repairs, blah blah blah. I asked for a supervisor again, another 57 mins I am holding. They tell me they will expedite my case and I should get a call within 24-48hrs. I did receive a call back in 2hrs from Ann who gives me a direct number and says she will be handling my case from now on. She calls me back a few hrs later to say they have no 7020 phones but she can offer me a phone just like mine, a 5610. It is nothing like mine. I had already called sales who told me they have several in stock and I could have 1 in 1-3 days.

Ann tells me they don't have the stock sales do, I ask her, "Okay, refund my money then apply it right to a new one." She has to talk to supervisors and is awaiting reply. I need to give her until Monday 10/11/10. Really? This is nuts. My phone is now out of the 30 day return policy and I am now told I can purchase a new phone. Hello? Really, what about the phone I already purchased. I have always had Nokia phones, I think I need to find a new brand. Beware of Nokia.