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Nokia

Nokia
Overall Satisfaction Rating 1.72/5
  • 5 stars
    3
  • 4 stars
    1
  • 3 stars
    3
  • 2 stars
    5
  • 1 stars
    24
Based on 36 ratings
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    Nokia Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
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    Verified Reviewer
    Original review: March 10, 2020

    Had Nokia 5.1 Plus. It started having charging problem. One of the very irritating problem. I had a very bad experience, such a big company should be charged penalty. There are many people for whom purchasing a phone is a big step.

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    Rated with 2 stars
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    Verified Reviewer
    Original review: Feb. 24, 2020

    Bought a Nokia 7.1 last April after a good experience with their 6.1 (gave it to my wife). Last month, I started having charging issues so I contacted Nokia. First - they tell me that the phone isn't in warranty. I send them the receipt to prove that it is. They they send me a label to mail the phone back... not overnight but FedEx. Takes 2 days to get to them - then another 2 business days before I hear back. It's then another 2 business days before I hear that the phone is being returned (no indication that it's fixed or what was done to it). And this return is taking another 2 days. So a total of 10 business days (so far) without a phone that is covered under warranty. Loved my Nokia phone but with service quality like this... never again.

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      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 23, 2020

      I Have a Nokia 8 phone, and since I bought it, I had only problems with it. First the network was resetting and the phone not working. Spent a lot of time chatting to support, about a week, during which they made me test the device in dozens of ways, and factory reset it a couple of times. All that on my own time. Second, the display went half dead. The same thing with the support, then back to service. Third, after almost two months it was in service, they send me the phone with the main button sunk in. Tons of messages and chatting, then it's back to service with it (where it is at this moment). All in all, worst phone I've ever had. I spent so much time without it, that if I knew from the beginning, I would definitely bought something else. So, my advice: do NOT buy Nokia.

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 27, 2019

      Fraud service center from Nokia and HMD Global. As I have submitted my phone for service center for Charging port issue except charging port issue phone was proper, I got quotation saying that display broken and it is out of warranty and I need to pay 11.5k to get repair. I was keep on asking service center on update how display got broken, after 4 months suddenly I received my phone over courier with display broken and phone in not working condition - here found other users are also faced the same issue, Can anyone help me to get legal/other actions on this fraud company?

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 13, 2019

      Bakwas phone. It's temporary cell phone for kids. Not for smart use. Charging issues, network issues and many problems. I loss my 20000 ₹ rs on this cheap product. Don't buy. It's not eligible in range of any other smart phone. Close the product and sell the company to somebody. You can't give us what we want. Very poor service centers with bad service staff. I am from Nagpur Maharashtra India. When I repair my phone from service center with issues of charging they were charge me for water damage. And after some days facing same problem I took my phone to same service center but they were told the part of charging is duplicate. I never bought this product. I am destroying Nokia my 7.1.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Nov. 24, 2019

      I sent my phone off for Repair 1 month ago. I got a email saying it was received. Then a week later got a email saying the package was damaged and they could not find the phone. After I got a email saying all was well. If you're looking for a phone look elsewhere. The charging port broke after 3 months. I had to spend $ 300 on a different phone and it looks like I'm not getting this one back!

      4 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Sept. 13, 2019

      I bought my phone in September 2018 and after 6 months its earpiece not sounds properly. I went to the service centre and they only clean it and earpiece start working normally. But after 15 days again same problem is faced, I again went to the service centre. Now they said that, "I have not facing any problem. Your earpiece working good." and they did not take my complaint. So I had not any choice and I would not go again for this issue. But after 3 months suddenly my phone's right bottom corner got blot and now I went to the service centre and they start saying that, "You physically damaged your phone and we will not fix it." I mailed support and they said me to went and, "take job sheet so that your warranty wouldn't be passed out." So I did the same. But when my warranty passed out then service centre man called me that, “If you wouldn't take your phone back I will have to send it to the company by tomorrow.”

      Before that support man only saying that, "We send your concern to relevant officer. Please be patient." When I went and get my phone back without repair then after a day the support man mailed me and start saying that, "Your job sheet is cancelled and you physically damaged it, also you have not warranty so we could not help you." You have to pay for fixing the phone. They all continuously sending same mail to me. Still I am trying. This is horrible, I suggest not to buy Nokia phones. They have worst support team and they are making cheap mobile. I am here also share you to crowd at service centre, about 40 persons only in one service centre, and there is MI service centre is in the same offiCE and there is hardly 2 to 3 complaint in a day.

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      2 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: July 1, 2019

      I bought Nokia 6.1 Plus and after 6 months I have started facing charging issues. The charging port is loose. I need to bend the charging cable to charge the device. This is very disappointing. And almost all the Nokia 6.1 Plus users are facing this issue.

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 16, 2019

      The Nokia's earpiece speaker stopped working properly after a few weeks from 1st use. After a lot of to and from emails and new software and a factory reset, it was decided to send the phone for repairs. A replacement phone return to me after a few weeks. Two weeks later and the new Nokia has the same problem. Earpiece fade to almost no sound. Again Nokia customer service started the useless exercise of software and a factory reset, to only rectify nothing. I was then told, since I am not in the country of purchase, I have no warranty claim. Thus issue is not an isolated case.... Therefore my review on the "new Nokia" is: a Low quality product with even worse support.

      4 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: May 13, 2019

      I had recently purchased Nokia 7 Plus and after 6 months I started facing charging problem like it won't charge or stuck at same level. So I informed Nokia service center via "MY PHONE" app and after 5 days I saw that I had estimation of repair 21000 INR and initial cost of phone was 26000 INR. They said that screen and camera are broken and other things too. So I cancelled repair obviously. I received broken device at my home so I informed service center and they told me to give them a proof that phone was in good condition. They spend more than 2 weeks to say that they are not going to repair and kept asking for proof which I didn't had and now I'm not able to sell phone and have to keep using broken device whose screen is not working properly. Before sending phone to service center please click pic and save them in Google Drive. So that they wouldn't put their fault on you.

      7 people found this review helpful
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      Nokia Company Information

      Company Name:
      Nokia
      Website:
      www.nokia.com