Google Pixel Reviews

I don't understand why this site rates the Pixel at 4.9 over-all, when all reviews I see are only one star?? Anyway, I've owned the phone just over 1 year and it has been a consistent pain, wasting dozens of precious hours. Problems with the assistant prevail. OK Google shuts down with every update and is not possible to reinstall without turning off updates. Did a factory reset yesterday to recover assistant, and today, with a new update, it is again missing. Now I cannot even block newest updates. I am furious and the warranty has now run out, and the ONLY way to get any help is through their 'community'. No online support, no phone support. Never again!

Owned this phone for 10 months, when it failed to power up. 1 to 3% max battery, sent to Google for service, they replied with liquid and the cost to repair was greater than to replace. They offered to replace with a reconditioned one at a cost of $363 or return my phone. The problem I have are. 1- The phone was never exposed to liquid. 2- No way to contact a real person to discuss limited options. 3- A new google Black Friday offer new at $399 with 3 months Google Fi. 4- Why would I want another google product if they put out crap and don’t support it.

I travel a lot, so the camera was important. Google Pixel has an awesome camera, in terms of clarity, focus, colors, etc. The phone was fine, but the technology doesn't last! It doesn't update, adjust to new programs or stay reliable. It crashes every 5 minutes, if it isn't 90% charged! If it's 40-60% charged, and one is trying to do anything besides talking or texting, it crashes. I'd try to use the GPS, and use maps, but crashed. That's very bad, as I couldn't reset anything while driving! I had owned a couple of Samsung Galaxy phones. They both lasted a LONG time, updated easily and stayed reliable. They were worth their prices. The pixel did NOT last, or live up to its price!

I had to mail a Pixel4a with 5g that was under warranty to Google, as that is the only option to get service. Out of the blue the UI system stopped responding. They told me to take it to a service center an hour away. I walked in and explained the problem. Without looking at the phone they knew immediately that it needed a motherboard replacement and told me to contact Google. On the way back home I spent an hour on the phone with Google asking them to ship a replacement and bill me and I would then ship the phone under warranty to them and they could credit my account when they receive the defective phone, minimizing my time without a phone. The representative said that there was not a supervisor available to OK this. In all of Google, not one supervisor available. Unbelievable!

The Pixel 3a lasted for 16 months before I turned it off and it never turned back on. Considering I still have 8 months of payments left, it's a pretty bad deal. Customer Service was unwilling to offer any support. I'm very disappointed in what I hoped would be a lasting and decent product.

The phone is expensive compared to phones with better specifications and reviews from Samsung. Based on my experience, it is far behind the iPhone. First, its battery is very weak, you need to charge it frequently. Second, they usually will face a battery problem or power problem, you can look at the reviews. Mine started turning off frequently 8 months after my purchase, and one day it did not turn on. The company does not accept the low quality of their phone, although this is the most reported problem in the reviews. They told me that the power problem can be repaired by them with no charge. However, after examination, they told me there is also a problem with the audio system!!, and I need to pay for that. I did not have any audio problem, and I think they wanted to charge me. I never buy a phone from Google again. Stay away from this phone if you do not want to buy a new one in a year.

I have my family of four using Pixel phones, I replaced the pixel 2xl with Pixel 4xl's about 15 months ago. I had 2 phones fail on pixel 2xl but decide to try again. Change everyone to Pixel 4xl with hope they are better quality. One of the Pixel 4xl's began having charge and boot problems just before one year warranty and luckily Google fixed it. A second phone started have same problem charging and booting up about 15 months, this time I was kicked to curb. Online I see all kind of people having same problems and something about extending warranty, but they did not. They want me to buy another refurb phone for $500 plus.

I am so delighted with the Pixel phone that I recently purchased two new models, using the "zero percent financing" promotion. A $2 monthly charge began after the second invoice, itemized as "minimum interest charge". I called and learned that the $69 prepaid service plan was not included in the promotion, causing a small amount of monthly interest that increases to $2, or $24 per year. I spoke with a service representative who allowed me to pay the $69, confirming that this action would prevent further charges. However, the company has rescinded the solution and continues to charge, despite my written request for resolution. Bottom line, I warn others to tread carefully. I have lost confidence with the Google store purchase financed by Synchrony Bank.

Within 2 months of owning this phone I was unable to charge it without powering it down. Purchased at Best Buy but they are unable to do anything about supporting a warranty from Google. Best Buy is not contracted by Google to do any type of warranty replacement or work. Wish I had been told this before I purchased the phone. Best Buy did everything they could to help me reach Google. But this has proven to be almost an impossibility. Google does not want to talk to customers. They have no customer service. And it's very difficult to figure out how to even find a chat or a phone number to call.

I am writing this review from my Pixel 2xl, bad start to a Pixel 4xl review. First off I loved the Pixel 4xl... When it works/ed. In less than 8 months I've had the same battery not recognized or battery stuck at 50% issue before it just would not turn back on. AT&T was zero help but at least Google was quick with a repair back in Oct last year. However this time, less than 8 months later, here we are with the same issue. Now Google is not so quick with a resolution. I chatted with Pearl online from Google with reassurances that she would personally handle this issue. Days later, multiple questions answered, multiple screenshots sent, dozens of troubleshooting attempts that do not work, and a phone just one year old all I have is the equivalent of we'll get to it when we get to it...

Our Son Ricky loves Pixel phones, but at least with our experience the phones do not love us. Ricky’s first phone was a Pixel. At about a year the battery crapped out on it. So we got him a Pixel 2XL and he absolutely loved the phone until, one day it just shut off and restarted endlessly, they call it boot loop. Anyway it was over a year and out of warranty so he purchased a Pixel 3, and it was also good for a little over the one year warranty, and then its battery got so bad he had to basically run from charger to charger to use it. This led us to him purchasing a his last and current phone the Pixel 4XL.

My Pixel 4a has had malfunctioning buttons for the 6 months I had the phone. It’s been a minor inconvenience but I finally had to send in a repair order because the power button refused to turn my phone on. After sending it in Google is claiming that the only issue with my phone is a screen crack that they want to charge me $100 to fix. First of all, the crack is in the screen protector. They want to charge me $100 to take off my screen protector. Second, the phone won’t power on. And they won’t fix it. So I literally threw $400 away. Rest assured I will never own another Pixel, Pixel device, or do any paid business with Google. Definitely do not recommend.

My husband paid 700, got a new phone audio and speaker did not work. They sent refurb phone within warranty period and took another 750 saying they will release once they get our original phone. Now the refurb also does not work. So no phone no money. Lost 1500. They have been giving us the run around since a month and not resolving. We are taking them to court.

This is regarding My Google Pixel 3A repair request created in Google Support (B2X) dated 22/01/2021. My Pixel 3A device front glass was broken, so I created a repair request via Google Support (**) where they estimated the price of 4000-5000rs. The only issue with my device was broken glass but when they sent me a quotation, it was of 8691.91Rs. This includes Replace Display, Replace Midplate, Replace Backglass (My Phone doesn't have backglass. It has only a plastic back cover), Replace Rear Camera (I have never faced any issue with the rear camera but they found it and want to replace it), Replace USB (This was working fine when I handed over the device to B2X Device pickup guy).

Never buy Google Pixel. They have a partnership with U BREAK FIX IT just to spoil the phone after warranty. During your warranty, you can use Google Pixel and never go to U Break-Fix It. They are partners with Google Pixel. Don't want to create a case I.D. in U BREAK FIX IT.

I had switched over to a Google Pixel less than 3 years ago from a Galaxy 3. I will never purchase another pixel phone again. I was a huge Google fan and of course when they came out with a phone I had to have one, purchasing the pixel 2; I even talked my bf into purchasing the same one but he got an XL. About 6 months in I started having problems, where it would just shut off or make a loud screeching noise until I turned it off. For the past few weeks I have been unable to use the back camera and my phone shuts off constantly when launching apps, even with 80% battery. Google voice rarely understands my requests anymore (I speak perfect English) and when I need my phone to work most - navigation, internet, camera, texting, phone calls, etc it fails me more times than works.

If you're buying a Google Pixel 4a for the camera, then I think you'll definitely get your money's worth! That being said, I purchased this phone as a replacement for my One Plus 6. Terrible idea! This phone is extremely slow, terrible battery life and the main settings view does not allow you to toggle your location. I believe this was done on purpose to collect as much telemetry data as possible on its users.

It is a great phone, but it has glitches. Camera is wonderful. Seamless syncing to my Google accounts is nice, if a bit scary in a Big brotherly way. Mine will brick from time to time only to wake up when connected to power. Never a reply on what may be happening. Still, a super powered phone for a standard phone price. Regardless of how you feel about the company, they do strive for excellence, and don't just pretend to it.

I use cell phones for more than just calls & texts. They are my mini computer. I use them for just about everything for the internet. Including aps, Facebook, email, games, research, alarms, photos etc. I love my Pixel 3 XL. It takes amazing photos. Has many options for retouching photos. Long battery life. One of my favorite advantages is the quick charge. I can get a full charge in about an hour. I would recommend it to anyone who wants reliability in a cell phone & wants versatility.

One real asset that Google has is its ability for me to connect to a real human being located in the USA for help. You can always count on a quick return call from the Google Fi representative. Great support.

It is refreshing to have acquired a phone that does everything that I need a phone to do without having to pay a thousand dollars or more. The Google Pixel 4a is an outstanding phone for less than half the cost of other phones that are seen as "flagship" phones. Excellent call quality, superb internet connection and speed. The screens are able to be organized in any manner that fits your personality. I am very pleased that I bought this phone.

Pixel 4A is perfect for me. Fits my pocket. Feels durable, sturdy. Screen's bright. Features are good. Everything works really well. Haven't had any issues. Battery lasts a long time. Couldn't ask for more. Had a good price.

The device performs like a $1000 flagship phone but cost me less than 1/3 that price. Photos are awesome, battery life great and overall provides an incredible user experience. I've recommended this phone to many people and they are all happy with their purchase.

The Pixel 3A is an amazingly nice no-frills android phone. It has no bloatware and always runs the latest version of android. The screen is excellent and the camera, although only one, takes excellent pictures especially in the dark. Compared to fancy expensive phones it may fall short on looks and perhaps on RAM. The one thing it should have and doesn't is the ability to add a micro SD card.

I switched from a Samsung 9 nine months ago and have been extremely satisfied with phone build, battery, power, and user interface. I have Verizon and call quality is close to perfect. Also my Pixel 3xl has a great camera.

I purchased the new Google Pixel 4XL from the Seller on Ebay last February 2020. I took good care of it until couple days ago, I had it in my pan pocket, I works hard and sweaty, I found out that night the phone has damaged by my owned sweat. I went online to find out what's wrong and the site showed me to take off the slot where the SIM card insert and see if the little tag in there showed white is OK, red is damaged by water. My phone showed red and totally dead. I hope Google should be responsible for the replacement phone as the water resistant doesn't work as stated. I understand I should not submerse the phone in water, But my owned sweat, give me a break, this should not have happened.

I don't even know where to start with the amount of frustration I've dealt with with this product. At first it was seemingly user-friendly and basic almost too much so. But even the stable features that it boasted started falling short. To name a few, the Google Assistant always was trash (incorrectly interpreting commands, limited functionality compared to competitors etc... etc...) and will continue to be trash. They update it every once in awhile causing it to interfere with everything else in the phone (Bluetooth, phone calls, and even the audio of recorded videos has a slight hiss frequency with the assistant enabled). The security screen boasts smart Lock to remain unlocked in locations you designate as safe or while carrying on your body. The location never worked for me and if I had the smart Lock on I was pocket dialing everyone in my contact list.

This is a terrible phone! It constantly changes settings on the phone on its own. Several times it has turned the sound all the way off so I have missed important business calls (it won't even vibrate). Also, Google Assistant started scanning my calls by asking people who they were and why they were calling. Not cool. It takes forever to try to turn it off. I thought I did but it's still happening. The ringer on the phone works when it wants to. I will have the volume turned all the way up and my husband will call me while he is sitting next to me on the couch and my phone will not ring. I have called Verizon and gone in their store and they won't do anything about it. I would have to pay off this phone and purchase another phone. What a joke. Worst phone ever.

I purchased my Google Pixel 3A XL back in January of 2020 through my provider Rogers Wireless. A couple of months after having the phone the bottom internal speaker stopped working in it, so that means no speak phone, no video chats, no notifications, no alarm, no call sound. Upon my online research I discovered that a lot of purchasers of the phone were having the same problem. I sent it in along with all of its accessories for repairs to Mississauga under my warranty since there were no local shops in my City that would fix it under warranty. They demanded that I send my old device first before they would send a replacement.

Pixel 4xl phone battery refused chargings after only 4 months. Google's preferred repair shop said basically "can't repair their poor battery/charger wiring inside to last very long...send it back." Google first wouldn't send out replacement phone until they received the old, then they agreed to "let" me put replacement on credit card so I didn't have to wait even longer than their promised 2 - 7 days. They requested a lot of information and repeatedly lost it as I went through about 5 different reps and supervisors, each time requesting they expedite the replacement. It took them 17 (seventeen) days to snail mail a replacement on warranty when they know they have a battery problem. Google's motto was originally "Do no harm." They have come a long way, baby! Terrible customer service and another model with battery charge problems.

First phone I had, wouldn't properly sync. Took to the service provider and they gave me a different phone. I have had this Pixel 4, for less than six months. Last week a digital line appeared in the screen and now everything from that line down flickers. I love, love, love the camera. But that's nothing if I can't operate my phone at all without experiencing blinding flashes of light.

Had purchased Pixel 3XL, and within warranty period suddenly screen response got bad and even button response was too much delayed. Wasted multiple chat session with support Team to get device for repair. Post repair by BTX device got issue again with screen response, so I asked for refund as per warranty policy published. But they flatly told no, then I requested for Replacement, to which Google responded saying device has to be repaired three times and then only replacement can be provided (no mention of this in warranty policy). Repair only option is being pushed again by support Team, talked with multiple support Team sessions, Twitter and mails. Will not recommend Google hardware from this experience.

Ad up the galore. And forcing you to turn feature you don't want in order to use one piece of it... Google is not good. Anything you access there are ads. It places control on your device and how you should use it...speaker goes off while on the phone, m

I submitted my phone to Google Pixel service repairing factory (B2X Solutions) 16days ago in India. I'm trying to reach them from last 8 days, not any single person of them knows what is the current status or when it'll get repair. They don't even know where my device is!!!! Daily I have to call to their customer care and explain the same problem to different people. It is literally the worst one can think of.. What do I do now ?? Police complaint??

I bought Google Pixel 3a in February 2019. Before Pixel 3a I used to use Samsung Galaxy 5s and 8s. While you are listening anything (song, news etc..) with earphone pixel 3a muting itself randomly. I called Google customer service many times and explained this problem. But nothing is changed. This bug hasn't been fixed. Because of this bug listening anything with earphone is pain. I haven't faced any issues with Samsung which is also Android phone. I will never buy any Google phone again. I will pay a little bit more buy Samsung or LG but not Google.

As far as basic functionality, it's actually great, though the camera is definitely not all it's hyped up to be. The Google Assistant is forced, with no option of disabling, with the Pixel. That means almost every call I get is being filtered through a robot greeter. This is my BUSINESS phone!!! Most of my transcripts say just "disconnected". Know why? Because EVERYONE HANGS UP!!! I have bumped into two people who WERE potential clients who said they went with someone else because of the Assistant robo greeting, thinking it was the wrong number. Even my best friend called back, thinking it was the wrong number and had to leave an explanation before I was even allowed to see he had tried.

You are not buying only a phone, you brought a problem also in free of cost. Problems are never leaves your phone. I had brought a Google Pixel 2xl one and half hour ago. Sometimes software problems, sometimes hardware like camera parts. Now my phone have a display shadow issue. I send my phone to google service center one month ago to claim in warranty. But I am not get any response from google till now. They are just given a date after a date. But no solution till now. They send me an estimate but there are no mention of part name. Such a 3rd class service service they are providing. This is my personal opinion to not to buy any pixel phones.

Google provides a good apps for users but needs to fix the GOOGLE PIXEL because its performance is not good as expected. SO I request Google employee to fix this issue as soon as possible. Plz fix the issue sooner.

I've had my Google Pixel 3 phone for just over a year. I was happy with the phone until a few days ago, when I noticed the battery had expanded. I tried contacting Google on their help page, using the "contact us" tab for a "chat with an expert." First, I was told that I had to contact them through the account where the phone was purchased (my husband's account). I did that. In the next 2 chats, I kept being told the same thing. I provided the account ID, IMEI # for the phone, receipt (which was part of their records) - and of course, a description of the actual problem. The Google reps just kept saying they couldn't do anything until I contacted them through the account where the phone was purchased - which of course, I was doing.

On 06/02/20 pick up a new phone best buys.. Out of the box the camera was not working. Called Google service. Told to reset phone, it will fix the problem. Well it did not.. Then I was told by Google to take the service center. They will fix it in a day.. Well got the call "can't do it today". I told google this is a new phone why should I be running around trying to get a new phone fix.. It's 06/08/20 and I still do not have a Pixel 4 phone... They do not care.. or will not replace the phone. Just kept getting your new phone fix each week.. Stay away from google phones. Not worth the money.

Started with a Pixel 1. The 2 came out so I bought it and gave the One to my wife. Battery started to drain in 1-2 hours. Google said there wasn't an issue. One yr in on the 2 and the camera failed. Crashed on every attempt to us. Google replaced with a service replacement. One year later, same problem. Now Google says out of warranty take it to a repair shop. Great phone until it breaks and then lousy customer service. I will NEVER buy another Google phone no matter how inexpensive they are because they only last about one year.

If you are planning to buy a Pixel phone from Google, remember that google does not honor the warranty if you had purchased from an old account you do not have access to or purchased a used phone from ebay or any other place. I have a phone that is under warranty but google rep is not letting me file a claim from a broken fingerprint sensor since I am contacting them from my current email account. I have the invoice as proof of purchase but still they are not listening. So beware before you put your money in this phone.

I have owned my Google Pixel 4 for two months of an 18 month contract. I totally regret getting this phone. Its features are way less than my previous handset a Huawei P10. It has no fingerprint reader and relies on the camera to unlock on seeing your face. This only works around 50% of the time. About 99% on Huawei. When the face id doesn't work it brings up a number pad to unlock the handset. This is so slow if you don't press a digit and wait a couple of seconds before entering next digit. It won't recognise your unlock code.

Purchased my phone February 2019. I had ongoing problems with the microphone Where people could not hear me on speaker. Customer service eventually sent me a new phone 6 months in. The phone was pretty good until about one month after my warranty expired it did not charge. It lost full charge capability. I spent over a $1000 for this phone can you expect it would last longer than a year. Their customer service could do nothing. I'm not happy. I had to buy another phone and go to a different plan.

I purchased a Google Pixel 3 5-1/2 months ago and the battery got damaged by the malfunctioning Pixel 3 charger (the charger was replaced by Google under warranty). I contacted Google customer service and sent the bug report as requested by Google, and they agreed there was a hardware issue. I asked several times what the issue was before someone told me it was a battery problem. I was then told that they would replace the phone with a pristine/refurbished phone. I asked them to replace the battery in my phone and was told by a manager by the name of Jeff "Google does not replace batteries" only devices. I asked that they replace my current mint condition phone, with the exception of a bad battery with a new phone. I was told by the same manager "this is not possible under Google's warranty guidelines".

I owned the Pixel 4 for about 3 months and so far I hate it. From paint chipping from the side of the phone for no reason to a broken sim card tray. Customer service was no help. How hard is it for a company to send you a sim card tray? They said I have to take it to authorize Google repair shop. Which I called and they want 54 dollars for a sim card tray. Is this some kind of joke?

When trying to get honest reviews about a google product don't trust a google search for those reviews... The Google Pixel 3 phone has been my worst ever and I had lots of phones. Poor design, slow, bad display, charges slow unless you buy a 75$ google charger... Just horrible.

Put through technical dept. My stylus stopped working. First they did troubleshooting Fine. They asked me 20 questions like exact dates etc when they have all the info. Then they wanted pictures etc. Then they wanted more and more. They seem to located abroad call center. Still issue not resolved. Next time I will buy Apple. Everything is online and no store to go to to tell them your issues.

I have a Google Pixel 3 that the motherboard failed one month after the phone was out of warranty. I sent it to Google and they wanted $450 to repair the phone. I have owned the Pixel 1 that was not much better and had to be replaced twice. I don’t want to be an iPhone supporter but Google will never get a dime from me again. Customer service was less than helpful and on December 24th I was told a supervisor would call me. I’m still waiting for that call. Buyer beware.

Google Pixel customer service and the phone itself has been a complete nightmare. DO NOT BUY A PIXEL and know that the customer service is one of the worst I've ever encountered. Phone was defective from the start. Multiple defects including speakerphone didn't work, ringer never worked, even after resetting to factory settings. Saw online others had same issue. Texting issues as well. I reported it. Went through hell but they finally agreed to send a phone. It took multiple calls and emails. Then they sent not a new phone (despite buying a new phone) - they sent a refurbished phone. Also defective and dirty/used/not ok.

This whole Pixel 3xl purchase has been the worst phone experience of my life and I am not young. The phone just stopped working after 6 months... I think they call it the "black Screen of Death". I am in the process of trying to get a new/refurbished phone from Google, but for some unknown reason my case has been sent to the escalation team that apparently doesn't work weekends and given that this is Monday evening and I have not had a response, it doesn't appear that they work Mondays either. I am now 5 days in with no phone and no answers... If you're thinking about purchasing a phone from Google, please take my advice and DON'T DO IT!!!

My wife purchased a Pixel3 from Target in August. We use Verizon as a provider. Several weeks ago, sound alerts for phone calls messages, etc. stopped. You can call out, but will not know when a call or message came in, or alarm goes off. November 30 opened an incident with Google help. We generated the requested bug reports and screenshots and sent them in. Sent them again three days later, and again on that day from a second email address to assure they would receive the requested files. The only response was a notice to only use the original Gmail account. At least we know the files must have been received. No analysis of the reports appears to have been done, and no follow up was attempted by Google.

Don't go for it. It's been 2 months. I am following up with the support team and they are making excuses. The device has a manufacturing defect and there is no hope of service from the Google Pixel team. Worst service. Dont waste your hard-earned money.

When new, this phone is great. The camera is exceptional. I really wanted to stay on Android OS and Pixel 3, with its great camera, seemed like a perfect choice. I have the phone less than 6 months and it started shutting down when the battery level reaches 50-70%. After only 6 months?!!! This is so disconcerting. I found bunch of posts about the same issues and it seems like Google has no solution for it. Pixel 4 has same issues. Google's support will send me a replacement device as I'm still under warranty. But listen to this: the warranty on the new/replacement phone will NOT be for another year, but only until the initial warranty deadline. So, if my phone breaks again in 9 months, I'm in trouble. I am very sad to say, but if I knew about how mishandled this issue was, I wouldn't have bought this phone. But, if you still choose to buy it, please buy a 2-year preferred care!!!

I sincerely regret purchasing the Pixel instead of an iPhone just to save a few hundred dollars. There were some nice features like the easy integration with email and Google Drive, but there are some really weird features, like a non-USB friendly plug, and the inability to have headphones in while charging. And while the phone was alright when it was working, after six months with the phone, I turned it off one day and it just never turned back on. When I reported it to Google, they offered me a refurbished phone instead of a replacement phone, and they would not restart the warranty - they would only give me six months warranty for a refurbished phone. I cannot recommend this phone and its service low enough.

I bought a new Pixel 8 months ago with the standard warranty and had issues with the phone from the first day I received it (had to factory reset during start up - as advised by Google help). Then I had extended phone quality issues where the people I was speaking with could only hear every other word and I sounded like a robot (also reported to Google help). Finally, my camera app stopped working. To date, I’ve spoken with 10 different people, been flat out lied to (yes Google, other people have reported this problem), sent a USED device when I’m paying for a new device that never worked, they’re telling me they have absolutely 0 new Pixel 3 phones left in the world, as well as refusing to honor the Hardware Limited Warranty. They’re ignoring my emails, won’t return phone calls, etc. etc. What does Google think their responsibility is when they are selling defective products?

It literally makes me cry. I've had my phone for a less than two years and it's honestly awful. I'm on the newspaper for my school so I'm constantly recording interviews, taking a couple photos, on the phone with my advisor, etc. I need my phone a lot, but when my phone doesn't last 10 full seconds off the charger? It's absurd! I cry out of frustration because of my phone. It shuts off whenever I open apps, it shuts off at 100% even on the charger. I've contacted Google support about this and two things happen every time. The "Oh I have no idea what you're talking about. I've never seen it," or it just doesn't even connect me. If I could give 0 stars... I would.

My Pixel 3 XL stopped charging and outputting audio via the USB C port. It was brand new, only a few months old and under warranty. When I contacted Pixel support all I got was email after email of stupid, repetitive questions: did you plug it in? Is the charger clean? Is it a google cable? What is your address? Is the bluetooth on? Did it get wet? etc. etc. etc. for over a week, several hours of my time wasted with not a single useful suggestion the whole time.

I bought Pixel 3 XL little more than 3 months back. The call performance on both Mobile network and Wifi was poor and glitchy. I complained to Google Support. They send me a refurbished phone which did not work either. I switched back to iPhone X and the problem was no longer there. Same thing happened with a friend of mine and he Switched to Samsung and the problem disappeared. Pixel 3 has a great camera, but now most of the other phones also have the same. I would be buying any Phones from Google for a while.

I switched from a Samsung phone (8S) that was randomly crashing on me to the Google Pixel 3a XL, which is exactly the same size. Since I had a Google account, all apps and contacts effortlessly transferred with no issues at all. It was a beautiful thing. The phone has been reliable, and the camera is awesome. Operates very similarly to the Samsung phones, so if you're used to that this phone is simple and intuitive to use. The Google assistant is cool too - every morning I say "Hey Google, good morning" and it gives me the weather and reads me the news so I can listen to it while I get ready for work instead of reading the news myself - saves me 20 minutes off my morning routine. Best part is the phone was about half the price of the new Samsung or Apple phones. Foolish not to buy this phone.

Not only is the phone so unstable tech support can't help other than to replace the phone... Pixel refuses to extend the warranty. I am on the third phone. The first two had the same issues plus unique ones as well. Phone would shut down, apps close on their own and the phone would lock up and not close or navigate. Two phones, same issues. Battery life was terrible even though I had taken off most applications. I was told if I didn't like the model to pay more and upgrade. I paid $900 for the original phone! Horrible customer service.

Switched from an iPhone 6 to a Pixel because it has 128 GB of memory and a good camera and I take a lot of photos. It's way too technical for me and I can't even get thru to customer service to get my rings switched from TWO to EIGHT!!! This is a big mistake for me!!!

Problems with new Google Pixel 3A involving camera focus and irrational unresponsiveness of phone. Tried customer service to remedy and after 3 weeks despite troubleshooting, multiple emails/calls, and a third part sponsored repair facility, no repair or replacement has taken place. All I get is the run around.

I bought my Pixel 3a 2 months ago. Three weeks after purchasing the phone it started randomly shutting off. I have to hold the power button and volume button down for 30 seconds or longer to restart. It can happen up to 3-4 times a day. I contacted Google who told me to take it to their support partner to run a diagnostic on it. I took it in and they wouldn't run a diagnostic because Google blamed them for the problem if they opened up the phone. What? Contacted Google again and because I didn't have a ticket number from Google's service provider they wouldn't help me. After wasting hours with both Google and the service provider, I have to start all over again with taking the phone back to the service provider.

I purchased a Pixel 3A XL and in 3 months the speaker is not working. Spent an hour with Google support and they were not able to fix it. Next they send me to a uBreakiFix store and they are not able to fix it and said (in writing) it needs to be replaced. Called Google and they are now asking me me ship the phone to them without providing a replacement phone.

Pixel 3a worked well for 3 weeks. After that, 1st major issue is the fingerprint unlock quit working then disappeared. Turns out, it's been a know issue for some time. 2nd major issue is the phone's display continually goes down to where the brightness is barely visible. 3rd issue is phone is very glitchy, needs constant rebooting. 4th issue is that the phone is impossible to keep organized, it keeps redistributing the program icons to various positions.

I bought my phone from Spectrum Mobile finding out that they will only warranty it for 14 days. I was then told after I had the phone for 3 weeks and multiple calls to Spectrum Mobile and Google that I need to go to Google for the warranty. The phone never worked right from the first day. Multiple calls and 3 weeks of owning the phone I am told Spectrum would not exchange it for a new one and I must call Google.

Worked fine for the first 6 months then the screen started freezing. I would have to tap on the screen up to eight times to get it to unfreeze. Sent it back and the replacement did the same thing. Sent that back and now my third phone is doing the same thing while also not being able to take phone calls. Only works on speakerphone. Person on the other side says it's broken up and echoey. I seriously hate this phone. It's so obnoxious. It's so hard to find help because all the online resources do not fix these problems. I'm about to go get my 4th phone. I'd rather get any other phone but I paid so much for this one then I felt obligated to try another because I have the insurance. Haven't even had it for a year yet. Yes the camera is great and I've been lucky not to have one of the myriad of camera problems.

Since day 1 I have had nothing but issues with this phone. Support is pretty much non-existent. Spend more time searching for solutions. Incoming call will not ring, can't access voicemail on the phone, can't get notifications to sound, phone gets stuck and I have to restart. List goes on and on. 3 hours with their tech support and still have these problems. Tech support is not talking to a live person, very difficult to follow the arrow "instructions"! On average I restart the phone 5/6 times. Really a piece of garbage!

Pixel 3-Garbage in less than 6 months. I bought a phone directly from Google in January 25th, 2019. Now less than 6 months I am having issues that prevent me from using the phone as a camera or taking videos. The two features this flagship phone is best known for. In June 15th I got in contact with Google Tech support and explained the I fatal issue with the phone. Google refused to have one of their Official Retail Repair Partners to perform the required repair. In addition, the Google Tech Support Manager I have been painfully dealing with just stated on the last email that even if I choose to get a replacement phone "A replacement may exhibit similar behavior”.

I did the update 9 of my Pixel 2 on June 5th, 2019. After that, the sounds and microphone are not working. I can't hear the sounds call and the people talking. The speaker is not working too. I contacted the consumers support yesterday June 10 after many tests and it didn't work. Sanda from the consumers report guide me through many tests too and they didn't work as well. Sanda said to me that I should ask for the replacement of my pixel 2 for another one refurbished. Sanda said to me that cannot guarantee that the phone that I will receive is new. The replacement has to be for a new one pixel 2 or another equivalent.

I have never been so disappointed in Google with the production quality of their Pixel 3. I have bought almost every Google device made in the past 7 years. Since the Pixel 3 was released I was that Google fan who was waiting for their website to change to instantly purchase the Pixel 3. Since the day I bought I have never been able to have a fully working speakerphone. Such a simple thing but the biggest headache ever. I told Google support that based on the many complaints online that a refurbished phone was most likely not going to fix my issue. Either way I did it, and what do you know the second phone had the same exact issue. In fact my wife had just bought the Pixel 3 a few months ago brand new from Verizon and she too has been experiencing the same exact issue.

I had a charging issue in my Google Pixel 2 XL phone. It was under warranty so sent to service centre by Google pickup. When they received my phone screen got damaged which wasn't the condition when I handed to Google's logistic guy. They called me saying my phone has lot of screen damages and dents so not included in warranty. I said I just have a battery issue which is covered in warranty but my phone doesn't have any physical damage. Still they didn't agree on it and gave me a quote of 41000 to repair the same. I denied and asked them to send my phone back. When I got it back I saw it was too much damaged. Now I m calling their support to tell them that physical damage wasn't there when I gave the phone to their logistic guy. So it's their responsibility to ship my phone properly.

I have had non-stop issues with Google-fi LTE network and have chatted/called to fix this issue and it still does not work! I purchased the phone on payments on April 11, 2019 - then activated it April 15, 2019. Six days later the SAME phone was discounted 50% and I was not told or was even offered the promotion. I then checked today 45 days into my plan and the same phone is -$200 and I am not able to return the device or get the promo credits. With all the issues with the LTE and them not advising me about the promo or even offering to adjust it is complete crap! Don't bother with these trash cans either.

Had trouble with my phone battery. Google says they'll exchange it, but I have to send them my phone first; and they'll send me the replacement IN 5 TO 10 DAYS!!! I use my phone to work, how can they be so blase about customer needs. I am dropping everything Google.

Customer Service in Spain is terrible. My phone was unfunctional, nearly one year after buying it. First contact with customer service was fast and ok. Restore original settings, and so on. Once all tests were done from my side and nothing worked, "especialists" took care of the issue. It's more than two weeks now that specialists are working on it. Funny thing is that they never asked for the phone, which is here with me, so I wonder how are they working on it. I asked and asked many times what are they doing and why is it taking so long. The answer is always the same,"You have to be patient." I am not patient any more, I am really angry about it. I will never buy a Google phone again, I am really disappointed.

I purchased Google Pixel-1 on 10th July 2017 and within an year (22 June, 2018) faced issue with microphone where callers can't hear my voice. As my device was still under warranty the phone was shipped to Service Center in Mumbai, India and motherboard was replaced free of cost to address the issue. Within 2 months again the same problem appeared where callers can’t hear my voice and sent the phone to service center on 8-Aug-2018. This time as my phone was out of warranty I had to pay for the service and fixed it.

I bought a brand new Pixel 3 device and within 2 weeks of buying it the screen started flashing rendering the phone unusable. I got in touch with the service centre who took the phone saying they'd fix it and give it back to me. This same thing has now happened to me 4 times in the last 3 months. The phone comes back to me and within a week starts flashing again. No matter how many times I've told them, they refuse to give me a new device or refund my money. This has been the worst customer care experience of my life and I think no-one should be buying Google phones as they are currently making very faulty pieces.

Awful phone and worse company. My brand new phone did not work after two months. Their solution was to send a refurbished phone that they assured me was like new because of their strict refurbishing process. The phone they sent me malfunctioned as well. I asked for a refund. They refuse. They keep telling me I can only continue to get refurbished phones and no refunds allowed even though every device they send me doesn't work. BEWARE!!!!

I got this phone 2 months ago and I feel completely trapped and hopeless thanks to Google's customer service. There is nowhere else I've been able to review this phone. Basically since I got this phone apps have been crashing and I've had to do constant updates just to simply make the phone work like it's supposed to. And then a MONTH after purchasing the phone a software error made it so that my camera, the only reason I got this phone, no longer opened or worked. I contacted Google's customer service who told me if I sent it in I could get the phone replaced. Within the week I accidentally dropped the phone and the screen cracked. Google will no longer replace the faulty phone they sold me a month ago because now due to the external damage it is "no longer within warranty"...a MONTH after receiving the phone.

Google Pixel customer service is useless. All they do is repeat bad policy as though it is a law and solution. I am furious. I paid full price for a Pixel 3XL and it arrived with so many issues, I tried to get it replaced. Google refuses to send me a new phone, only a refurbished phone. I paid $900 for a new phone and they want to send me a refurbished (used) phone for that same price when they sell refurbished phones for $350 Less. They refuse to reimburse me. That is stealing! Plain and simple. A wonky phone and a bad policy. Google is stealing my money.

My son's Google Pixel XL started having problems. When we would charge it the phone would not stay on. Now the phone will charge turned off but will never turn on. When I contacted Verizon they told us to contact the Google Pixel customer service since it's been less than a year and still under warranty. Once I contacted them they requested the proof of purchase which I sent along with our payment plan both of which were turned down so I had to get the Verizon store on the phone that I had purchased it from. They sent over their official proof of purchase.

This phone is GREAT except for ONE MAJOR FLAW - the battery life is terrible! I mean, I am blown away by how awful. On a full charge, with regular use, the battery runs out after about 5-6 hours. That is just not acceptable at all in a brand new, high tech, high end expensive phone like this. It's really a shame too, since everything else on this phone is so stellar. Especially the photos. But my previous, 2 year old, $175 Motorola phone has a battery life that's twice as good as this one out of the box. Google really needs to figure out the battery issue because otherwise this is a great phone, but the battery life is simply unacceptable. I returned mine.

We had our Google Pixel for only about a year and a half before the motherboard shorted out and had to get replaced. Google told us to bring it to the nearest "uBreakiFix" store to have it fixed. They say the motherboards are on backorder. It has been over four weeks since my elderly mother has been able to take or send phone calls. I've called and spoken to Google Customer Service several times about this issue and they say there is nothing they can do. Absolutely terrible.

I recently tried to order a Pixel 2 phone and start Project Fi service for my mom and I. All seemed well, and we hit the "buy" button. Unfortunately, Google (I think) seemed to think there was possibly fraudulent activity on the account, and sent a request for more information--which included asking to upload bank statements, photos of my government-issued IDs, and photos of credit cards. I have never been asked to verify an online payment via sharing all of my financial information, and would caution Google against normalizing such means, as these are techniques often used by scam organizations. If, in fact, this was a fraudulent request, then Google is doing a very poor job screening such emails. Unfortunately, the Google help chat folks were very unhelpful as well. If this continues, I will absolutely NEVER recommend Project Fi to anyone, despite its reasonable-seeming cost.

I love my Google Pixel! It has all the convenience of an iPhone with all the flexibility of a traditional Android. The pictures come out beautifully. I also prefer the fingerprint scanner location to all other phones. It's in the back, right where you hold the phone anyway. Really convenient and really fun to use!

You are never alone with Google. It answers all your questions immediately and takes you anywhere you want to go. The best tool ever. I highly recommend this tool to the older folks.

The Pixel XL has worked perfectly since I activated it. Battery life is good. Screen quality is great and the camera is superb. The interface is clear and I have no unnecessary applications.

My present experience with cell phones have been good ones. I expect problems from time to time, due to man made materials and equipment faults, but these problems are usually handled by returning the phone to the store where I purchased it.

This phone I own is adequate for my personal needs. I like the use of the internet mobile. It keeps me updated on world information, helps maintain contact with friends and relatives.

My wife and I both use the Nexus 6, very superior to the newer Google phones as it has wireless charging, water resistant, and a great big screen. It will upgrade to 7.1.1 so no need to buy the newer ones... and you can get them at a reasonable price on Amazon.

I would recommend this service to all my family and my church family. The battery last longer than any other battery I ever used and the phone is great. I could hear clear than ever.

The battery seems to lose power faster than I would expect. Sky battery cannot be replaced. Overall I love the phone look, interface, and operating system.