Google Pixel Reviews

My Google Pixel 9a became barely usable a week before the warranty ended and it took a full six days of arguing with them over email, calling them on the phone, and going to the Google store before they agreed to honor the warranty and even then, it's gonna take 10 business days after I ship the phone before I *might* get a replacement (potentially refurbished) if they actually agree to honor the warranty, so I will likely have to buy a replacement phone regardless. They outdid the 6-hours on-hold saga of HP as the worst customer service I have ever encountered

Going forward I will not be getting another pixel, their customer service hasn't so bad it's makes sense not even trying to contact them, the last update they sent out broke my phone a few months after my warranty ended like it was planned then it's because of the update my apps fingerprint scanner hasn't been working right, multiple apps keeps restarting. Doesn't show or display info on the different pages, I've tried reaching out to Google with little to no real help in fixing and botch software update. I did generate multiple bug report not just one. I've also sent all zip file containing all the files. In terms of the timeframe as soon as I open the app I generate the bug report right there and then.

My Google Pixel phone is the biggest pile of **!!!! It's like I've been SCAMMED!!! I'm stuck with paying for this mf LEMON! I'M SO UPSET! IN less than 18 months of having the phone I've had to take it to the At&t store twice due to the phone becoming stuck just because of me restarting it. At&t couldn't help me the 2nd time around. Therefore, I had to do a factory reset!!! I lost so MUCH stored INFORMATION it's UNBELIEVABLE. Today, I noticed a long lighted line running down the right of the phone from top to bottom. The phone DID NOT DROP!! IT'S JUST NOT FAIR!!! YOU CANNOT Even REACH ANYONE AT GOOGLE CUSTOMER SERVICE BECAUSE THERE IS NO SUCH THING!!!

This is the worst phone I've ever had. Got an update. My contacts are gone. I can't find them. It won't connect YouTube anymore. When I'm texting I lose the camera. Other things that I that I don't like about it. Unfortunately I just can't remember at the moment because when you get angry you forget, anyway I do. Google Pixel is a ** phone. Do not buy it. I am definitely going back to Motorola. Motorola are way better phones. I've had a few Motorola and I've never had a problem. What a mistake buying this Google pixel.

This is the worst "smartphone" I have ever owned. It is laggy, glitchy, overheats to the point that it loses connection every time I am in the car. The battery is awful and I am lucky for it last half of the day. DO NOT buy this phone.

It was okay until they updated the phones and now AI decides when it wants to turn down my phone and I've looked at it online and everybody else is complaining about it apparent these companies don't get it

Review Headline: Incorrect Trade-In Valuation for Samsung Galaxy S23 (Trade-In ID: **). Review Text: I traded in my Samsung Galaxy S23 when purchasing a Pixel 10 Pro through the Google Store. When ordering, I mistakenly selected the 128GB model ($260 estimate) instead of the actual 256GB model I owned. Google’s trade-in policy states that if you misreport your device model during checkout, you should still send it in because they will inspect it and adjust the final trade-in value accordingly.

Horrible service. I lost acess to my Google business account. I got hacked. Don't trust the Pixel devices.

Well I bought Pixel 9, lasted six months and it died, got a replacement pixel 10 and only half my screen works. Other side is black... So far I think they are not worth the money.

Google Pixel 9 Pro Fold. Common issue, screen goes black and becomes unresponsive if I open or close the fold. This issue is so common that Google has extended the return time for this phone to 3 years. However, the return process can only be done by mail, requiring me to mail my phone to them and wait 10 days or more without a phone for the replacement to (hopefully) arrive by mail.

I have a 7a. It's a piece of 💩. I have hearing aids and it's not compatible. They refuse to put an important toggle back on for media they removed in one of their💩 updates you don't have control over! I hate this thing. I have to disconnect the Bluetooth so I don't get feedback in the aids thus not having hands free phone use! If you get decent hearing aids, from Costco, not cheap ones and have this phone it won't work.

If you get a chance or want to purchase a Pixel 10 Pro XL... here's a owner (me) who's had it just over 90 days: Don't. It's TRASH! $1200 down the drain, reduced by the mobile company. So, what happened? Dead! Went 100% dead on a return trip driving home on Easter Sunday. Obviously, no resurrection for this phone! Defective in just 90 days - DEAD? Oh, backstory... My previous Pixel 7 Pro went down, intermittently, too! Actually, I'm 0 for 3 Pixel-speaking. Anyone want a doorstop and a cover?

Really poor screen durability on the Pixel 9a. I had bought it along with the pixel case from Google store. Only a few months in, a big crack formed on the screen without any falls. And recently the screen just shattered from a fall on to a smooth surface. The raised edges of the case should have protected it, but it did not. And the cost to replace the screen is $209 from a Google authorized repair center. I will not be buying pixels and definitely won't be using a pixel case from Google from now on

They sold me a pixel 10a with a known charging issue then spent two full days having me factory reset my brand new phone over ten times. This is Support Theater and there are literally thousands of online users with the same problem yet they refuse to acknowledge it's a known problem and waste waste waste my time. I've returned the device and am leaving the entire Google ecosystem which I've been a loyal member of since the pixel 2 release. It's not the defective product. I get this stuff happens on release day. My beef here is the refusal to acknowledge it's a known problem and instead to put it on me and to seriously do nothing but reset the phone reset the phone reset the phone reset the phone. For an hour on each factory restore and then we'll see that it's still doing the same thing and will ask you to do another factory reset again and again and again.

I recently purchased a Google Pixel 6. Unfortunately I can't afford a newer phone. I have had nothing but trouble with this phone. I can't send emails, download, retrieve documents. It's been a nightmare. I'll never buy a Pixel phone again.

I had a Samsung phone and unfortunately "upgraded" to a Google phone. The worst phone I have ever used - or tried to. Simple simple things that used to be so easy and quick on the Samsung take 3 times the number of steps. Try just putting an appointment on your calendar! The phone glitches and will all of a sudden kick you off something you are in the middle of reading. Never again!

I had a Pixel 4xl which suddenly blacked out while charging. I got a Pixel 7 after that, off the whim, then not even a year later, it fell with a screen guard and a back cover protector. Guess what, dead screen again, spent about half the cost of the phone on the screen repair, a month later and it's dead again. Searched everywhere to leave a bad review because I'm irritated at how much time and money I've had to spend on this. Google Pixel needs to do better with their screens.

Do NOT I repeat DO NOT buy a Google Pixel phone. Worst phone I've ever owned!!! Customer service is even worse. They do not help one bit. You get nowhere. Then to replace a phone they sent a bugged update too. They're holding 800 dollars out of my acct just to give me a new phone and to have me send another phone back.

No easy access flash option in camera. DO NOT BUY THIS PHONE IF YOU'RE INTERESTED IN SIMPLY TAKING A FLASH PHOTO, OR IF YOU'D LIKE TO BE ABLE TO EASILY TURN YOUR PHONE ON/OFF. Idiotic of Google to be incapable of having a simple flash. DO NOT GET THIS PHONE IF YOU'RE INTERESTED IN TAKING PHOTOS EASILY. Additionally, the shut down/restart side buttons are unnecessarily inconvenient. I've never had a phone where so many basic, fundamental things (like turning on the flash & turning off the phone) are made so idiotically complicated. This phone SUCKS.

When I had the Pixel 3, I liked it and decided to get the Pixel 7 after the iPhone. That was the worst decision ever—screen problems. I went to an authorized shop Ubreakifix in Douglasville, GA in March and paid over $ 200 to replace the screen rather than getting a new phone because I couldn't lose my data. Fast forward 4 months, and the Screen blacked out again. The phone was placed on the table, and when I tried to answer the call, only a black screen welcomed me. So I went to UBreakifix where I fixed the screen 4 months ago to fix it. The Tech told me there was a defect on the screen and he will ask Google to authorize him to fix the screen. It was taking a few days so, he told me to call Google, and I did.

Generally, I'm happy with the function of the phone. What annoys the heck out of me is that Google, apparently, has decided to take on the role of my mother. I listen to a lot of audiobooks. After two hours, Google turns down the volume to inaudible levels to "protect my hearing". This usually happens when I'm busy with my hands full. It's very disruptive, I can't disable this feature, and I don't understand why Google thinks they have the right to enforce their nanny-statism on their paying customers. Despite the fact that this is a decent phone, I'm voting with my wallet and will not buy another Google phone.

After waiting a "BEYOND REASONABLE" 6 week period to have my "Dead"/"Bricked" Pixel 5a replaced w/a new Pixel 7...That new Pixel 7's protective glass lens cover has "shattered" in a circle of sorts over the lens on the power & volume buttons side of phone. Looks sort of like a miniature volcano...as far as the pattern of the glass shatter. So, NOW I have another issue!

I have never been so unhappy with a product in my life as I have with the Google Pixel 8A. I owned the 5A phone and began to have problems. I now wished I had gone with another company but I bought the upgrade. I began to have problems immediately after receiving the phone and the problems only grew. For instance, when sharing a website (Or something from the internet) in a text, when you opened another text, the previous information is in your new text. If you lay the phone down (very softly), it changes what you are watching or listening to, to something else. Sometimes, when touching the screen, it won't change (like opening an app). The Google Assistant will start asking you questions even if you are not using the phone. Voice texting will stop and I have to start over and over again to complete my text. It is almost impossible to find a human to talk to. I gave up and sent a letter. No response.

I'm deep in the Google ecosystem, and was excited to see a trade-in offer to get a Pixel Tablet pretty cheap. So I took advantage of it, sending in a pristine condition iPad that qualified for the promotion. I have trust issues with this type of thing, so I even took photos of the iPad turned on and running and to demonstrate the screen worked fine as I was boxing it up. A few weeks later, they claimed the device didn't turn on and that it was the incorrect model versus what I said I was sending in on the form. The device absolutely did turn on. And even if I selected the wrong model, the one I did send in was within the model range of what qualified for the promotion. It was ANY 2016 or later iPad. In fact, I sent in a regular iPad but accidentally clicked Mini. They said they're decreasing the trade-in value based on it not working (it clearly did) and being the wrong model (a more expensive version of what I accidentally told them I'd be sending).

Third-tier service at best. I have seen better customer support from shady sellers in back allies.

I recently jumped in on the Pixel tablet trade in promotion. I traded in my Ipad Pro 10.5 inch for a $399 credit. Today, I received an email stating that Google will only be giving me a credit of $299 instead of $399 because I miscategorized my ipad. Basically, I checked the box stating it was a 1st gen ipad pro. But it turns out my Ipad pro is a 3rd gen (which is newer and better). Ipad itself was in excellent working condition so I'm at a loss at how they justified ripping me off by a $100. This is the last time I buy a Google product. They're an evil company with shady business practices.

I got a promotional deal. When you purchase a phone you get a free watch. The watch arrived defective. I dealt with their technical department and it wasn't working so I shipped it back. I never received a replacement watch and I can never get a hold of someone to help me.

Phone stopped working under warranty... You can't get any direct contact with Google. They tell you to take to local repair online. You do that. They say can't fix and Google will replace and contact you. Google never contacts you... after 2 months of trying finally get Googles outsources customer service. They continue to ask for receipts, IME receipts, etc...everytime they ask you for something else to stall any replacement. This is going on for 3 months now. Worse phone 6A, I ever purchased. You read reviews and think this is a quality product. Outsourced junk from China with a Google name.. Only cell phone I ever had to stop functioning and I had much cheaper phones. Would never recommend anyone purchase any Google phone.

Bought a pixel 7. Bought a case from Google to protect Pixel 7. Drop Phone. Go to "reputable" repair place recommended by Google. Technician squeezes phone putting pressure on screen and screen cracks. Reports to Google that I had a crack in my screen. I now have to pay $300 to get my phone repaired. What a farce. Make a case that will protect the phone you designed Google. I won't even get into my issues with the phone. Just do yourself a favour and stay away from Google.

My review is exactly the same as A. G. of Morton Grove , IL posted on 6/2/2023. The phone would turn off with 50% or more battery and i couldn't turn it on unless it was plugged in. I researched online and was going to get new battery but i wanted google to pay for the battery. After a week the phone shut down and would never boot up again. I took it to Asurion who is a google approved repair place. New battery and phone still wouldn't start. Next... The drama and futility of talking to google to repair or replace the phone. Long story short I believe all their help is AI bots as the exchanges never answered the mystery response of "your phone has been flagged" and they will not deal with you. I filed a complaint with my state's consumer affairs... Will see if they can do anything. I'll never buy a google product again. They should be embarrassed by the support of their products.

After 1 year and 2 months my Pixel 5a phone stopped charging and then working altogether. All my files, notes, app information are gone. The $500 I paid for this phone was gone too. It's not a small amount to pay for a phone. I bought it brand new from an online retailer. The phone would constantly freeze and would need to be started. Then I noticed that it would turn off due to the battery overheating. On the Google website, they claim to have an extended warranty for Pixel 5A but Google does not honor their warranties when you contact them. I initially took the phone to Asurion for repair. They told me to contact Google due to the extended warranty because the phone was dead. There was nothing they could do. Google's customer service is abysmal. They will constantly give you a runaround and tell you to contact the retailer. After a year, what can the retailer do?

If you ever need to submit a warranty claim they will try their hardest not to give you a replacement. I have been through so much phone call and disconnect phone calls. No resolution. My phone is only 7 months old and the camera clarity is very blurry

Do not purchase. Loved my Google Pixel 3 xl...then it bricked overnight. I lost all my data. Husband had 2 Google Pixels....They both bricked!! Please do not purchase. All 3 were the Google Pixel 3xl models. Google update bricked them.

I switched from Samsung to Google, worst mistake ever. The Pixel 6 is complete garbage and I will never ever buy another Google product. I have had so many problems constantly with the Bluetooth Which disconnects all the time and then the assistant is not usable at all. The assistant requires an update yet always come back with an error message and can't update and I can't use it unless it's updated. Of course can't get any help would the that either. Google customer service is just as horrible.

In the 4 months that we have had our Pixel phones...it has been nothing but trouble. I have the 7 Pro and my husband has the 7. In the last 4 months I have been in contact with Google tech for various issues the last 3 months. I have had reps tell me that the issues being had are carrier issues. This phone has deleted some of my contacts, it has deleted text message threads older than the last message sent. It has switched to something called RCS in messages and has even done crazy things like delete the VPN just to make a few of these headaches. Sadly we are sick with these overpriced functioning phones for the time being.

I have had a BlackBerry forever. Though the latest version was running an Android 8 operation system which was 6 years old. So I switched to a Google Pixel 6A. Had a lot of similarities since the BlackBerry used a lot of Google apps. Within 3 months of purchase through ATT the Pixel 6a stopped sending sms text messages. Could send through data but not sms. I don't download videos or anything that could corrupt the software yet I could not send sms texts. Could text in group chats only since that's data. After numerous calls and emails to Google nothing worked to fix the phone. Never mind the many resets and fixes I tried on my own from various help web-sites

I have had the pixel 7 Pro for 3 months, recently I found a black spot on the screen. There is zero issue with the glass, still in mint condition. Took the phone to the place of purchase, they had no idea what it was but was just past the return date. Reading over Google's warranty I took it to the local authorized repair shop. They informed me that I was at fault and would cost me 300.00 to have it repaired. I'm at fault so I ordered my own screen from iFixit with tools cost 280. When removing the digitizer I found a screw had come loose and pushed into the back of the digitizer. I took pictures and a video. Started a support ticket with Google sent them the picture. They then informed me to take it to the authorized repair shop and have them go through the phone. Repair shop informed me that there's nothing they can do. And Google is still giving me a runaround. Be advised if you have a black dot under your camera it is a loose screw.

I had a Google Pixel 3 for years and I loved it. I recently upgraded to the Pixel 7. For some inexplicable reason they've made taking screenshots almost impossible. Also, when I scroll through my photos it will close if I swipe too quickly. If I'm searching for a photo that is not at the top and I'm moving quickly I frequently have to start over when my gallery disappears. So frustrating!!! I've also had problems with my voicemail. Calls going straight to voice mail, no notifications and I can no longer access visual voicemail.

This is my 3rd Google phone. I am very very unhappy! Do I have a lemon or are they all like this? It is NOT intuitive and things are constantly wrong. Calls don't come through. Multiple picture get sent when I only sent one. It goes to mute when I didn't put it on mute. Calls drop. I've had it for less than a year and the battery doesn't last. If I'm talking to someone and send a text, sometimes they don't get it until the next day. It's not easy to get from one screen to another when it seems like it should be easy. Is it my carrier: Comcast? Or the phone? I'm VERY unhappy.

Google thinking they know all the phone is always trying to think for you. This is not a good thing at all. Never buy another Google phone. Taking screenshots could be better also trying to push two bottoms at once can be difficult.