Google Pixel Reviews
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Google Pixel creates smartphones that integrate with Google services. Pixel phones feature high-resolution cameras, regular software updates and exclusive features like Google Assistant. The brand’s goal is to deliver a pure Android experience to its users.
Visit store.google.com/us/category/phones?hl=en-US- Excellent camera quality
- Good battery life
- User-friendly interface
- Frequent product malfunctions
- Poor customer service experience
- High repair costs
Google Pixel Reviews
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Reviewed Oct. 21, 2026
Do not buy the Google Pixel phone. It is a piece of ** hard to use. The year 2030 controls are tired, backwards, and the pieces ** died within one year. The power button doesn't work anymore; I would never, ever buy again.
Reviewed Sept. 25, 2026
Spent money we didn't have. This phone stinks. Would be great if there isn't so many malfunctions and phone even shuts off and hard to even to get it to come back on. So sad and I know that won't reach out because I don't think they care. My opinion do not buy any of their phones.
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Reviewed Sept. 25, 2026
WORST phone I have ever purchased. I would give it 0 stars if I could. Within 2 weeks, lines appeared. The camera flap became loose. Terrible customer service with the Google platform. Warranty was impossible to work with. Always talking to Ai or someone in India. Sending in the phone was a nightmare. The repair was $300. The phone overheats and is just a terrible phone. I take every opportunity to always tell everyone how bad this phone is and to stick to Samsung or Apple. I'm glad my mistake has caused me to save many people from buying this phone. Major regrets.
Reviewed Sept. 22, 2026
Phone decided to overheat and completely destroy the internals, through.. BASIC CHARGING.
Reviewed Sept. 15, 2026
Google Pixel support turned a straightforward repair/replacement into one of the most exhausting customer-service experiences I have ever had. I am writing this review specifically about Google’s Pixel hardware repair/replacement and support process. I genuinely like Google’s hardware, which is part of why this experience has been so disappointing. My Pixel 9 Pro Fold developed serious battery/power problems. The device was draining battery abnormally, experiencing thermal issues, and could become unreliable enough that it would shut down and sometimes remain unusable for an extended period. I contacted Google for support and explained the problem.
On August 31, Google created a service/replacement request for my Pixel 9 Pro Fold. The confirmation Google sent me showed an estimated subtotal of $0.00 and identified a Pixel 10 Pro Fold 512GB as the replacement device. Google already had my warranty status, my device information, and my correct return address at this point. To be completely fair, the original email did state that the quoted price could change after inspection if the actual damage differed from what had been reported. I understood and accepted that condition. I had no objection to paying for some newly discovered damage if Google inspected the phone and found something materially different from what I had reported.
I shipped the phone to Google. Google received it on September 2 and inspected it. Shortly afterward, instead of proceeding under the original $0 terms, the service order changed and I was asked to pay approximately $119 plus tax. This is where the entire experience began to unravel. Google’s explanation was eventually that my service request had initially been classified as a “power issue,” but its technicians diagnosed an underlying battery-drainage problem, which Google considers an out-of-warranty condition not covered by its Extended Repair Program. The problem with that explanation is that the battery/power behavior was the reason I contacted Google in the first place. More importantly, after multiple support contacts, a Google supervisor explicitly confirmed that the inspection had found no additional damage and that the charge was for the actual battery issue itself.
That same supervisor also acknowledged that Google could see I had previously received communication indicating no charge and was now being charged after inspection. That was the core question I repeatedly asked Google: What changed after inspection? Google already knew the phone was out of warranty before the service request was created. Google accepted the device, inspected it, found no other damage, and confirmed the same underlying battery problem. If nothing new was discovered, why did the terms change from a $0 replacement request to a $119+ repair charge only after the phone was in Google’s possession?
Getting a direct answer to that question took an astonishing amount of effort. I went through multiple support cases, multiple live chats, email exchanges, internal reviews, supervisor escalations, and repeated instructions to wait another 24–48 hours. Several times I had to explain the entire situation again because one support channel either could not see what another team was doing or did not have the authority to act on it. At one point, a previous chat was ended while I was still actively asking for escalation. In another interaction, I finally reached a supervisor who was able to confirm the two facts I had been trying to establish: there was no additional damage after inspection, and Google itself could see the discrepancy between the original no-charge communication and the later repair charge. That information was supposedly forwarded for additional internal review.
I remained respectful throughout this process. I was not demanding a free upgrade and I was not looking for some windfall. My position was extremely simple:Honor the service terms Google originally provided, repair the device accordingly, or provide the replacement Google originally offered. When ordinary support still failed to resolve the contradiction, I escalated the matter in writing. I ultimately sent multiple formal written dispute communications to Google, including a formal notice of dispute, laying out the timeline and supporting evidence. Meanwhile, the repair portal continued counting down toward a deadline to approve the disputed charge. Then, despite the fact that I had been actively communicating with Google through chats, emails, supervisors, internal escalations, and written disputes, I received an automated message stating essentially that Google “hadn’t heard back” and would therefore return my device unrepaired. That was incredibly frustrating. Google absolutely had heard from me. Extensively.
The original replacement path disappeared and Google prepared to return my Pixel 9 Pro Fold as-is. On September 14, Google finally shipped the phone back using FedEx Priority Overnight. At this point I thought the ordeal was finally ending. The shipment reached my local area the next morning and went out for delivery. It was scheduled to arrive that morning. Then FedEx suddenly reported a delivery exception: “Incorrect address.” This is particularly difficult to understand because Google’s original service confirmation already contained my correct full return address, including the unit information. I immediately contacted FedEx. FedEx told me that because of the restrictions on the shipment, only the shipper could change or correct the address. So, once again, I had to contact Google.
What should have been a five-minute logistics correction turned into another prolonged support session. I gave Google the tracking information, explained the FedEx “Incorrect address” exception, explained that FedEx had specifically instructed me to contact the shipper, and provided the correct address again.The frontline support representative attempted to change it and discovered that they apparently did not have the tools or permissions necessary to do so.
The issue then had to go to another “specialist team.” I waited. I was initially told it might take 5–10 minutes. Then I waited longer. Then I was told the team was still looking into it.
Then the conversation began shifting toward, essentially, “we may have to get back to you by email.” I repeatedly explained that this was not simply a general support question that could sit in a queue for two days. This was an active FedEx delivery exception on a Priority Overnight shipment containing my phone.I asked one very straightforward question: Has someone actually contacted FedEx yet? I also asked whether an address correction or a hold-for-pickup request had actually been submitted. Instead of getting an immediate yes or no, I received multiple versions of “the team will be contacting FedEx,” “the specialist is working on it,” and “we will update you.” Eventually I had to explicitly request yes-or-no answers before ending the chat.
Only then did Google finally confirm that the specialist team was actively reaching out to FedEx, that my correct address had been relayed, and that this specialist team was itself the escalation team with the tools and visibility necessary to communicate with the courier. Google also told me the final resolution could take another 24–48 hours. I then had to separately clarify that I wanted the case to remain open until the delivery issue was resolved, not merely the live chat session. Google finally confirmed in writing that the case would remain open until resolution and that further updates would be sent by email. That conversation alone consumed a significant portion of my lunch break—the same lunch break I had originally planned to use to go home and retrieve the phone that was supposed to have been delivered that morning.
As I write this review, I still do not have my phone back. This entire experience has involved: A phone with a legitimate battery/power problem; a $0 replacement request; an inspection; a post-inspection charge for the same underlying issue; repeated attempts to obtain an explanation; multiple support cases; repeated 24–48 hour waiting periods; supervisor involvement; formal written disputes; the original replacement being abandoned; the unrepaired phone being shipped back; a last-mile delivery exception; and then another escalation simply to get the phone delivered to the address Google already had. The most frustrating part is that many of the individual support representatives have actually been polite. Some clearly tried to help. One supervisor in particular finally documented important facts that should have been established much earlier.
My complaint is primarily about Google’s process. The support structure feels fragmented. Frontline representatives frequently lack the authority or tools required to resolve the issue in front of them. Different teams appear to have different visibility. Customers are repeatedly placed into 24–48 hour escalation loops. Simple questions can require multiple cases. And even after a device travels through the entire repair process, basic logistics like returning it to the correct address can somehow become another escalation. I have spent an unreasonable amount of time managing a problem that should have required very little management from me.
I work in IT. I understand that systems fail, databases disagree, shipping labels get generated incorrectly, and frontline personnel have permission limitations. Mistakes happen. What matters is how an organization responds when they happen. A company the size of Google should have a clear owner for a case like this who can see the complete history, communicate with the repair facility and courier, and carry the issue from beginning to end without forcing the customer to repeatedly reconstruct the incident for different departments. That has not been my experience. I did not expect perfection. I expected ownership, consistency, and a reasonable path to resolution. Instead, nearly every stage created another problem to solve.
I will update this review if Google successfully corrects the shipping issue and brings this matter to a fair conclusion. I genuinely hope I can. But as of right now, after everything described above, I cannot recommend Google’s Pixel repair/support experience. The hardware may be excellent. The support infrastructure surrounding it desperately needs work
Reviewed Aug. 29, 2026
My Google Pixel 9a became barely usable a week before the warranty ended and it took a full six days of arguing with them over email, calling them on the phone, and going to the Google store before they agreed to honor the warranty and even then, it's gonna take 10 business days after I ship the phone before I *might* get a replacement (potentially refurbished) if they actually agree to honor the warranty, so I will likely have to buy a replacement phone regardless. They outdid the 6-hours on-hold saga of HP as the worst customer service I have ever encountered
Reviewed Aug. 26, 2026
Going forward I will not be getting another pixel, their customer service hasn't so bad it's makes sense not even trying to contact them, the last update they sent out broke my phone a few months after my warranty ended like it was planned then it's because of the update my apps fingerprint scanner hasn't been working right, multiple apps keeps restarting. Doesn't show or display info on the different pages, I've tried reaching out to Google with little to no real help in fixing and botch software update. I did generate multiple bug report not just one. I've also sent all zip file containing all the files. In terms of the timeframe as soon as I open the app I generate the bug report right there and then.
At this moment I am very disappointed in how difficult it is to get Google to fix this update issue crisis. You're making this simple process so much harder and complicated. It shouldnt be difficult. I am going to take this public as well because I'm not the only person having issues after you sent out the last update. I need to start making post to find more people with your botched of an update. I would appreciate if you just end whatever this is because you haven't helped. Actually made my experience with Google even worse. Going forward if I have a problem I won't be contacting you guys again. Honestly from a human being maybe the company has gotten too big but customer service is awful and non existent anymore. I'm ok. I'll trade this shit and a call it a day. I don't want any more assistance because you and the entire technical staff is a joke and waste of my time.
Reviewed Aug. 17, 2026
My Google Pixel phone is the biggest pile of **!!!! It's like I've been SCAMMED!!! I'm stuck with paying for this mf LEMON! I'M SO UPSET! IN less than 18 months of having the phone I've had to take it to the At&t store twice due to the phone becoming stuck just because of me restarting it. At&t couldn't help me the 2nd time around. Therefore, I had to do a factory reset!!! I lost so MUCH stored INFORMATION it's UNBELIEVABLE. Today, I noticed a long lighted line running down the right of the phone from top to bottom. The phone DID NOT DROP!! IT'S JUST NOT FAIR!!! YOU CANNOT Even REACH ANYONE AT GOOGLE CUSTOMER SERVICE BECAUSE THERE IS NO SUCH THING!!!
Reviewed Aug. 16, 2026
This is the worst phone I've ever had. Got an update. My contacts are gone. I can't find them. It won't connect YouTube anymore. When I'm texting I lose the camera. Other things that I that I don't like about it. Unfortunately I just can't remember at the moment because when you get angry you forget, anyway I do. Google Pixel is a ** phone. Do not buy it. I am definitely going back to Motorola. Motorola are way better phones. I've had a few Motorola and I've never had a problem. What a mistake buying this Google pixel.
Reviewed Aug. 7, 2026
This is the worst "smartphone" I have ever owned. It is laggy, glitchy, overheats to the point that it loses connection every time I am in the car. The battery is awful and I am lucky for it last half of the day. DO NOT buy this phone.
Reviewed Aug. 6, 2026
It was okay until they updated the phones and now AI decides when it wants to turn down my phone and I've looked at it online and everybody else is complaining about it apparent these companies don't get it
Reviewed July 22, 2026
Review Headline: Incorrect Trade-In Valuation for Samsung Galaxy S23 (Trade-In ID: **). Review Text: I traded in my Samsung Galaxy S23 when purchasing a Pixel 10 Pro through the Google Store. When ordering, I mistakenly selected the 128GB model ($260 estimate) instead of the actual 256GB model I owned. Google’s trade-in policy states that if you misreport your device model during checkout, you should still send it in because they will inspect it and adjust the final trade-in value accordingly.
Google received the phone on July 2, 2026. Their inspection report verified that the phone was indeed the higher-capacity Samsung Galaxy S23 (256GB) and noted "Incorrectly reported phone model." However, instead of adjusting the trade-in value to reflect the 256GB storage size, they kept the final assessed value at $260.00 and issued $0.00 in extra credit. When attempting to reach customer service to correct this, the online support forms returned 404 errors, and phone options directed me back online with no way to reach a human representative. The system acknowledged receiving the higher-tier 256GB device, but failed to adjust the trade-in credit as outlined in their guidelines.
Reviewed June 29, 2026
Horrible service. I lost acess to my Google business account. I got hacked. Don't trust the Pixel devices.
Reviewed May 29, 2026
Well I bought Pixel 9, lasted six months and it died, got a replacement pixel 10 and only half my screen works. Other side is black... So far I think they are not worth the money.
Reviewed May 25, 2026
Google Pixel 9 Pro Fold. Common issue, screen goes black and becomes unresponsive if I open or close the fold. This issue is so common that Google has extended the return time for this phone to 3 years. However, the return process can only be done by mail, requiring me to mail my phone to them and wait 10 days or more without a phone for the replacement to (hopefully) arrive by mail.
As an alternative, Google may send a phone in advance so there is no dead time without a phone, but this requires a credit card pre-authorization for the entire $2800 cost of the phone. These are the only options. Google will not allow an exchange at a dealer or repair facility. What's more, the payment must be done through Google Wallet, which requires a verification process that never verifies. Ever. Following instructions to verify my account simply takes me around and around in circles. Support calls and emails are simply AI form letters that do nothing but offer the same options over and over again. After 10 days of this. I have gotten nowhere. My recommendation? Buy a Samsung.
Reviewed May 14, 2026
I have a 7a. It's a piece of 💩. I have hearing aids and it's not compatible. They refuse to put an important toggle back on for media they removed in one of their💩 updates you don't have control over! I hate this thing. I have to disconnect the Bluetooth so I don't get feedback in the aids thus not having hands free phone use! If you get decent hearing aids, from Costco, not cheap ones and have this phone it won't work.
Reviewed April 7, 2026
If you get a chance or want to purchase a Pixel 10 Pro XL... here's a owner (me) who's had it just over 90 days: Don't. It's TRASH! $1200 down the drain, reduced by the mobile company. So, what happened? Dead! Went 100% dead on a return trip driving home on Easter Sunday. Obviously, no resurrection for this phone! Defective in just 90 days - DEAD? Oh, backstory... My previous Pixel 7 Pro went down, intermittently, too! Actually, I'm 0 for 3 Pixel-speaking. Anyone want a doorstop and a cover?
Reviewed March 13, 2026
Really poor screen durability on the Pixel 9a. I had bought it along with the pixel case from Google store. Only a few months in, a big crack formed on the screen without any falls. And recently the screen just shattered from a fall on to a smooth surface. The raised edges of the case should have protected it, but it did not. And the cost to replace the screen is $209 from a Google authorized repair center. I will not be buying pixels and definitely won't be using a pixel case from Google from now on
Reviewed March 13, 2026
They sold me a pixel 10a with a known charging issue then spent two full days having me factory reset my brand new phone over ten times. This is Support Theater and there are literally thousands of online users with the same problem yet they refuse to acknowledge it's a known problem and waste waste waste my time. I've returned the device and am leaving the entire Google ecosystem which I've been a loyal member of since the pixel 2 release. It's not the defective product. I get this stuff happens on release day. My beef here is the refusal to acknowledge it's a known problem and instead to put it on me and to seriously do nothing but reset the phone reset the phone reset the phone reset the phone. For an hour on each factory restore and then we'll see that it's still doing the same thing and will ask you to do another factory reset again and again and again.
I've moved on. Just an absolute shame that a trillion dollar company can't do basic beta testing without shipping defective garbage to their customers and then don't have the balls to even admit that it's garbage. And by the way, they have admitted now that it's their fault and it's a known issue after wasting days of my time.
Reviewed Feb. 18, 2026
I recently purchased a Google Pixel 6. Unfortunately I can't afford a newer phone. I have had nothing but trouble with this phone. I can't send emails, download, retrieve documents. It's been a nightmare. I'll never buy a Pixel phone again.
Reviewed Feb. 17, 2026
I had a Samsung phone and unfortunately "upgraded" to a Google phone. The worst phone I have ever used - or tried to. Simple simple things that used to be so easy and quick on the Samsung take 3 times the number of steps. Try just putting an appointment on your calendar! The phone glitches and will all of a sudden kick you off something you are in the middle of reading. Never again!
Reviewed Feb. 8, 2026
I had a Pixel 4xl which suddenly blacked out while charging. I got a Pixel 7 after that, off the whim, then not even a year later, it fell with a screen guard and a back cover protector. Guess what, dead screen again, spent about half the cost of the phone on the screen repair, a month later and it's dead again. Searched everywhere to leave a bad review because I'm irritated at how much time and money I've had to spend on this. Google Pixel needs to do better with their screens.
Reviewed Feb. 5, 2026
Do NOT I repeat DO NOT buy a Google Pixel phone. Worst phone I've ever owned!!! Customer service is even worse. They do not help one bit. You get nowhere. Then to replace a phone they sent a bugged update too. They're holding 800 dollars out of my acct just to give me a new phone and to have me send another phone back.
Reviewed Jan. 9, 2026
No easy access flash option in camera. DO NOT BUY THIS PHONE IF YOU'RE INTERESTED IN SIMPLY TAKING A FLASH PHOTO, OR IF YOU'D LIKE TO BE ABLE TO EASILY TURN YOUR PHONE ON/OFF. Idiotic of Google to be incapable of having a simple flash. DO NOT GET THIS PHONE IF YOU'RE INTERESTED IN TAKING PHOTOS EASILY. Additionally, the shut down/restart side buttons are unnecessarily inconvenient. I've never had a phone where so many basic, fundamental things (like turning on the flash & turning off the phone) are made so idiotically complicated. This phone SUCKS.
Reviewed July 29, 2025
When I had the Pixel 3, I liked it and decided to get the Pixel 7 after the iPhone. That was the worst decision ever—screen problems. I went to an authorized shop Ubreakifix in Douglasville, GA in March and paid over $ 200 to replace the screen rather than getting a new phone because I couldn't lose my data. Fast forward 4 months, and the Screen blacked out again. The phone was placed on the table, and when I tried to answer the call, only a black screen welcomed me. So I went to UBreakifix where I fixed the screen 4 months ago to fix it. The Tech told me there was a defect on the screen and he will ask Google to authorize him to fix the screen. It was taking a few days so, he told me to call Google, and I did.
After three way conversation with the google tech and Kendrick from the shop, the tech emailed me, but later told me he needed higher approval. So I waited and keep checking, But after three days without the answer, I called the shop and they told me Google refuses to pay for the work which is screen defect. So, now I have to spend another $200+ because I have data that I need in the ph. WIll never use Google phone again. And I advise everyone not to buy it. My bro had a Pixle 9 phone that he didn't use, but I won't use it or buy any pixel phone in my life again. I haven't, but I can guarantee most of the complaints will be on the screen. They have bad screens. Will regret if you buy.
Reviewed July 29, 2025
Generally, I'm happy with the function of the phone. What annoys the heck out of me is that Google, apparently, has decided to take on the role of my mother. I listen to a lot of audiobooks. After two hours, Google turns down the volume to inaudible levels to "protect my hearing". This usually happens when I'm busy with my hands full. It's very disruptive, I can't disable this feature, and I don't understand why Google thinks they have the right to enforce their nanny-statism on their paying customers. Despite the fact that this is a decent phone, I'm voting with my wallet and will not buy another Google phone.
Reviewed Dec. 31, 2024
After waiting a "BEYOND REASONABLE" 6 week period to have my "Dead"/"Bricked" Pixel 5a replaced w/a new Pixel 7...That new Pixel 7's protective glass lens cover has "shattered" in a circle of sorts over the lens on the power & volume buttons side of phone. Looks sort of like a miniature volcano...as far as the pattern of the glass shatter. So, NOW I have another issue!
The phone is less than 3 weeks old. I put a protective cover on the phone and have NOT dropped the phone...even one time! The phone has been very carefully handled...always transported and stored in a safe manner. There's been no extreme temperature changes...hot to cold or the reverse. It was fine this morning. Picked it up after it was sitting on a soft padded cloth and noticed it was shattered!???
I did research this issue and found other Pixel 7 owners have had the same issue...with their shatters looking exactly the same as mine. Is their an issue with these phones??? I tried to contact Google's Customer Support...and that's a monumentous and unnerving task! As I can testify from my recent problems with Google's Support Group!
My issue with the Pixel 5a was supposed to have been resolved in a period of 5-10 days (maximum)...BUT, due to the confusion and multiple contacts (emails/online chats/phone calls) and multiple support persons (over 12) I dealt with...that maximum 10 day period turned into 40+ days!!! And NOW...I have another Pixel issue!!! I'm hoping it not be another horrible experience with Google's Customer Support Group!??? I contacted Google on 10-25-24...Sent the phone into their repair facility just a few short days later. Due to all the confused contacts and assorted people involved...Google sent the phone back after a 2-week period and I had to sent it AGAIN to them.
After many frustrating contacts...I finally got this new Pixel 7 phone on 12-9-24!!! Some 40 days to resolve! If I were to show/document all the time spent with dealing with the support group on my former Pixel 5a issue...anyone viewing that would not believe it!!! It was like being in Google's version of that Bill Murray movie..."Groundhog Day"! :( I cannot begin to understand WHY a company like Google would make it so difficult to get in contact with a real person! WTH??? I'd like to have this shattered screen fixed...BUT...I'm almost afraid to again begin the process they require! Can anyone actually HELP???
Reviewed Nov. 1, 2024
I have never been so unhappy with a product in my life as I have with the Google Pixel 8A. I owned the 5A phone and began to have problems. I now wished I had gone with another company but I bought the upgrade. I began to have problems immediately after receiving the phone and the problems only grew. For instance, when sharing a website (Or something from the internet) in a text, when you opened another text, the previous information is in your new text. If you lay the phone down (very softly), it changes what you are watching or listening to, to something else. Sometimes, when touching the screen, it won't change (like opening an app). The Google Assistant will start asking you questions even if you are not using the phone. Voice texting will stop and I have to start over and over again to complete my text. It is almost impossible to find a human to talk to. I gave up and sent a letter. No response.
Finally, a friend got me in touch with a customer service rep (after maneuvering their dumb online questions that didn't even pertain to my problem). Four reps and four phone calls later, and after them offering no help, no resolution, no refund, no return label - even insisting (one rep) that I didn't have a phone through them, I gave up and mailed the phone back at my expense. Google is insisting that I did not follow protocol and are going to return the phone to me. I will never purchase another Google product in my lifetime.
Reviewed June 21, 2024
I'm deep in the Google ecosystem, and was excited to see a trade-in offer to get a Pixel Tablet pretty cheap. So I took advantage of it, sending in a pristine condition iPad that qualified for the promotion. I have trust issues with this type of thing, so I even took photos of the iPad turned on and running and to demonstrate the screen worked fine as I was boxing it up. A few weeks later, they claimed the device didn't turn on and that it was the incorrect model versus what I said I was sending in on the form. The device absolutely did turn on. And even if I selected the wrong model, the one I did send in was within the model range of what qualified for the promotion. It was ANY 2016 or later iPad. In fact, I sent in a regular iPad but accidentally clicked Mini. They said they're decreasing the trade-in value based on it not working (it clearly did) and being the wrong model (a more expensive version of what I accidentally told them I'd be sending).
Make it make sense! So after chatting with support and thinking it was just a small error, it turned out to be a long chain of emails with me providing time-stamped photos of the device turned on with the trade-in box underneath it. I explained the conditions of their own promotion to them. I even mentioned how I saw multiple articles and Reddit threads in which people were having similar issues. Weeks later, no luck. They just keep copy-pasting the same excuses and refusing to budge on their own issue. At this point, I don't know how you could consider it as anything other than fraud and deceptive promotional offers (they even ended the promotion early because it was so popular).
I don't expect much in terms of ethics from large corporations, but I didn't think someone who has spent so much on the Google Store and pays them multiple monthly subscription fees would have to jump through so many hoops to give them every chance in the world to not scam me out of my money, but here we are. Disgraceful.
Reviewed June 18, 2024
Third-tier service at best. I have seen better customer support from shady sellers in back allies.
1. Pixel 7 screen starts separating from the body. The phone has never been dropped and the battery is not swelling. The screen glue is simply failing.
2. I open a support ticket. They tell me the phone is out of warranty. I counter with the Australian consumer law. No reasonable person expects the screen of an expensive phone to fail in two years.
3. They agree to replace it and send me a link to Google store to get a replacement refurbished phone.
4. The above few steps took a literal week of back and forth emails. I order the replacement phone, they put a temporary hold on my card and I proceed to try and return the old device.
5. The return label link they provide me does not work. I cannot print a return label.
6. Cue in the most frustrating deluge of support phone calls and chat. I literally spent hours on the phone, doing nothing but "please hold while I check for info".
7. The end result was, to expect a new link that will put me in contact with TOLL, the courier company. When I finally managed to receive an email that will initiate the return process, it was with a company called BrandPath.
8. Now the company name is totally different. And they are asking for personal ID to print a shipping label. Sounds fishy. So I go through the entire process again with Google customer support.
9. Cue in a couple of more frustrating hours and please wait while I check some info, to finally get: "Ooops! Yeah it is BrandPath, not TOLL".
So, yeah. A far cry from what you would expect from the tech giant. This is definitely the last Google device I will own.
Reviewed June 4, 2024
I recently jumped in on the Pixel tablet trade in promotion. I traded in my Ipad Pro 10.5 inch for a $399 credit. Today, I received an email stating that Google will only be giving me a credit of $299 instead of $399 because I miscategorized my ipad. Basically, I checked the box stating it was a 1st gen ipad pro. But it turns out my Ipad pro is a 3rd gen (which is newer and better). Ipad itself was in excellent working condition so I'm at a loss at how they justified ripping me off by a $100. This is the last time I buy a Google product. They're an evil company with shady business practices.
Reviewed Nov. 10, 2023
I got a promotional deal. When you purchase a phone you get a free watch. The watch arrived defective. I dealt with their technical department and it wasn't working so I shipped it back. I never received a replacement watch and I can never get a hold of someone to help me.
Reviewed July 18, 2023
Phone stopped working under warranty... You can't get any direct contact with Google. They tell you to take to local repair online. You do that. They say can't fix and Google will replace and contact you. Google never contacts you... after 2 months of trying finally get Googles outsources customer service. They continue to ask for receipts, IME receipts, etc...everytime they ask you for something else to stall any replacement. This is going on for 3 months now. Worse phone 6A, I ever purchased. You read reviews and think this is a quality product. Outsourced junk from China with a Google name.. Only cell phone I ever had to stop functioning and I had much cheaper phones. Would never recommend anyone purchase any Google phone.
Reviewed June 29, 2023
Bought a pixel 7. Bought a case from Google to protect Pixel 7. Drop Phone. Go to "reputable" repair place recommended by Google. Technician squeezes phone putting pressure on screen and screen cracks. Reports to Google that I had a crack in my screen. I now have to pay $300 to get my phone repaired. What a farce. Make a case that will protect the phone you designed Google. I won't even get into my issues with the phone. Just do yourself a favour and stay away from Google.
Reviewed June 8, 2023
My review is exactly the same as A. G. of Morton Grove , IL posted on 6/2/2023. The phone would turn off with 50% or more battery and i couldn't turn it on unless it was plugged in. I researched online and was going to get new battery but i wanted google to pay for the battery. After a week the phone shut down and would never boot up again. I took it to Asurion who is a google approved repair place. New battery and phone still wouldn't start. Next... The drama and futility of talking to google to repair or replace the phone. Long story short I believe all their help is AI bots as the exchanges never answered the mystery response of "your phone has been flagged" and they will not deal with you. I filed a complaint with my state's consumer affairs... Will see if they can do anything. I'll never buy a google product again. They should be embarrassed by the support of their products.
Reviewed June 2, 2023
After 1 year and 2 months my Pixel 5a phone stopped charging and then working altogether. All my files, notes, app information are gone. The $500 I paid for this phone was gone too. It's not a small amount to pay for a phone. I bought it brand new from an online retailer. The phone would constantly freeze and would need to be started. Then I noticed that it would turn off due to the battery overheating. On the Google website, they claim to have an extended warranty for Pixel 5A but Google does not honor their warranties when you contact them. I initially took the phone to Asurion for repair. They told me to contact Google due to the extended warranty because the phone was dead. There was nothing they could do. Google's customer service is abysmal. They will constantly give you a runaround and tell you to contact the retailer. After a year, what can the retailer do?
Google has the extended warranty in place because they know the issues stem from their display, motherboard, batteries, etc. The phone has not been dropped, damaged, or neglected by me. There isn't a single scratch on it. The issue is them selling low quality phones. Overheating batteries, being stranded without a phone, and having important files on your phone all gone because of a substandard phone is a heavy price to pay. The issue is that the phone was built like a child's toy. Rather than throw your money away on cheap toys, invest in a better company. Don't take chances with Google.
Reviewed May 20, 2023
If you ever need to submit a warranty claim they will try their hardest not to give you a replacement. I have been through so much phone call and disconnect phone calls. No resolution. My phone is only 7 months old and the camera clarity is very blurry
Reviewed April 25, 2023
Do not purchase. Loved my Google Pixel 3 xl...then it bricked overnight. I lost all my data. Husband had 2 Google Pixels....They both bricked!! Please do not purchase. All 3 were the Google Pixel 3xl models. Google update bricked them.
Reviewed March 24, 2023
I switched from Samsung to Google, worst mistake ever. The Pixel 6 is complete garbage and I will never ever buy another Google product. I have had so many problems constantly with the Bluetooth Which disconnects all the time and then the assistant is not usable at all. The assistant requires an update yet always come back with an error message and can't update and I can't use it unless it's updated. Of course can't get any help would the that either. Google customer service is just as horrible.
Reviewed March 9, 2023
In the 4 months that we have had our Pixel phones...it has been nothing but trouble. I have the 7 Pro and my husband has the 7. In the last 4 months I have been in contact with Google tech for various issues the last 3 months. I have had reps tell me that the issues being had are carrier issues. This phone has deleted some of my contacts, it has deleted text message threads older than the last message sent. It has switched to something called RCS in messages and has even done crazy things like delete the VPN just to make a few of these headaches. Sadly we are sick with these overpriced functioning phones for the time being.
I was referred to take the phones to an "authorized Google repair" location and considering the experience had DON'T trust that if I do take the phones there if something happens differently after a day or two (which seems to be the pattern with this phone and company) that Google won't tell me that the warranty is voided because it was worked on by the referred to place. Also this so called screen that's supposed to be resistant to certain things has nicks and imperfection that it causes the fingerprint not to be recognized along with a whole other host of issues which are too many to list. The very first chance we have these phones will be out of our house and I do NOT recommend them at all.
Google Pixel Company Information
- Company Name:
- Google Pixel
- Website:
- store.google.com