This company is not yet accredited. To learn more, see reviews below or submit your own.
Keep an eye on your inbox, the lastest consumer news is on it's way!
A link has directed you to this review. Its location on this page may change next time you visit.
I got this phone 2 months ago and I feel completely trapped and hopeless thanks to Google's customer service. There is nowhere else I've been able to review this phone. Basically since I got this phone apps have been crashing and I've had to do constant updates just to simply make the phone work like it's supposed to. And then a MONTH after purchasing the phone a software error made it so that my camera, the only reason I got this phone, no longer opened or worked. I contacted Google's customer service who told me if I sent it in I could get the phone replaced. Within the week I accidentally dropped the phone and the screen cracked. Google will no longer replace the faulty phone they sold me a month ago because now due to the external damage it is "no longer within warranty"...a MONTH after receiving the phone.
I now will have to pay $500 to "uBreakiFix" for them to fix the external damage just for Google to replace this phone that I paid to get fixed with a new phone. I insisted I just wanted my cracked phone fixed as the software problem has nothing to do with the external damage and they said they could not do that. I need the external damage paid for and fixed before they can sent me AN ENTIRELY DIFFERENT PHONE. There is absolutely no solution and I feel trapped and completely devastated. There is no other avenue for me to review this phone and I honestly feel like Google has made it so that their unhappy customers have to go through mostly unseen websites to review their terrible product. Basically I would not recommend this phone, or Google products in general to anyone.
Google Pixel customer service is useless. All they do is repeat bad policy as though it is a law and solution. I am furious. I paid full price for a Pixel 3XL and it arrived with so many issues, I tried to get it replaced. Google refuses to send me a new phone, only a refurbished phone. I paid $900 for a new phone and they want to send me a refurbished (used) phone for that same price when they sell refurbished phones for $350 Less. They refuse to reimburse me. That is stealing! Plain and simple. A wonky phone and a bad policy. Google is stealing my money.
My son's Google Pixel XL started having problems. When we would charge it the phone would not stay on. Now the phone will charge turned off but will never turn on. When I contacted Verizon they told us to contact the Google Pixel customer service since it's been less than a year and still under warranty. Once I contacted them they requested the proof of purchase which I sent along with our payment plan both of which were turned down so I had to get the Verizon store on the phone that I had purchased it from. They sent over their official proof of purchase.
That was still not enough then they had another issue since it is my son's phone who is 13. Keep in mind I purchase the phone, paid for it and my signature is on the receipt. But my son's email is the one that's linked to the Google Pixel with family link in my email link to that. It's clear they do not want to help us nor stand by their warranty and I've been on the phone with Google device care for over 3 hours trying to resolve this issue. It looks like I will have to file a complaint with the Better Business Bureau because they are unwilling to stand by their warranty. We will never purchase another Google Pixel phone.
We had our Google Pixel for only about a year and a half before the motherboard shorted out and had to get replaced. Google told us to bring it to the nearest "uBreakiFix" store to have it fixed. They say the motherboards are on backorder. It has been over four weeks since my elderly mother has been able to take or send phone calls. I've called and spoken to Google Customer Service several times about this issue and they say there is nothing they can do. Absolutely terrible.
I recently tried to order a Pixel 2 phone and start Project Fi service for my mom and I. All seemed well, and we hit the "buy" button. Unfortunately, Google (I think) seemed to think there was possibly fraudulent activity on the account, and sent a request for more information--which included asking to upload bank statements, photos of my government-issued IDs, and photos of credit cards. I have never been asked to verify an online payment via sharing all of my financial information, and would caution Google against normalizing such means, as these are techniques often used by scam organizations. If, in fact, this was a fraudulent request, then Google is doing a very poor job screening such emails. Unfortunately, the Google help chat folks were very unhelpful as well. If this continues, I will absolutely NEVER recommend Project Fi to anyone, despite its reasonable-seeming cost.
- 1,417,278 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I love my Google Pixel! It has all the convenience of an iPhone with all the flexibility of a traditional Android. The pictures come out beautifully. I also prefer the fingerprint scanner location to all other phones. It's in the back, right where you hold the phone anyway. Really convenient and really fun to use!
You are never alone with Google. It answers all your questions immediately and takes you anywhere you want to go. The best tool ever. I highly recommend this tool to the older folks.
The Pixel XL has worked perfectly since I activated it. Battery life is good. Screen quality is great and the camera is superb. The interface is clear and I have no unnecessary applications.
My present experience with cell phones have been good ones. I expect problems from time to time, due to man made materials and equipment faults, but these problems are usually handled by returning the phone to the store where I purchased it.
This phone I own is adequate for my personal needs. I like the use of the internet mobile. It keeps me updated on world information, helps maintain contact with friends and relatives.
My wife and I both use the Nexus 6, very superior to the newer Google phones as it has wireless charging, water resistant, and a great big screen. It will upgrade to 7.1.1 so no need to buy the newer ones... and you can get them at a reasonable price on Amazon.
I would recommend this service to all my family and my church family. The battery last longer than any other battery I ever used and the phone is great. I could hear clear than ever.
The battery seems to lose power faster than I would expect. Sky battery cannot be replaced. Overall I love the phone look, interface, and operating system.
Google Pixel Company Information
- Company Name:
- Google Pixel