Google Pixel

Google Pixel

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Overall Rating1.9 out of 5
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Google Pixel Reviews

ConsumerAffairs has collected 117 reviews and 394 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed July 18, 2023

Phone stopped working under warranty... You can't get any direct contact with Google. They tell you to take to local repair online. You do that. They say can't fix and Google will replace and contact you. Google never contacts you... after 2 months of trying finally get Googles outsources customer service. They continue to ask for receipts, IME receipts, etc...everytime they ask you for something else to stall any replacement. This is going on for 3 months now. Worse phone 6A, I ever purchased. You read reviews and think this is a quality product. Outsourced junk from China with a Google name.. Only cell phone I ever had to stop functioning and I had much cheaper phones. Would never recommend anyone purchase any Google phone.

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Customer ServiceStaff

Reviewed June 29, 2023

Bought a pixel 7. Bought a case from Google to protect Pixel 7. Drop Phone. Go to "reputable" repair place recommended by Google. Technician squeezes phone putting pressure on screen and screen cracks. Reports to Google that I had a crack in my screen. I now have to pay $300 to get my phone repaired. What a farce. Make a case that will protect the phone you designed Google. I won't even get into my issues with the phone. Just do yourself a favour and stay away from Google.

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    Verified purchase
    Customer Service

    Reviewed June 8, 2023

    My review is exactly the same as A. G. of Morton Grove , IL posted on 6/2/2023. The phone would turn off with 50% or more battery and i couldn't turn it on unless it was plugged in. I researched online and was going to get new battery but i wanted google to pay for the battery. After a week the phone shut down and would never boot up again. I took it to Asurion who is a google approved repair place. New battery and phone still wouldn't start. Next... The drama and futility of talking to google to repair or replace the phone. Long story short I believe all their help is AI bots as the exchanges never answered the mystery response of "your phone has been flagged" and they will not deal with you. I filed a complaint with my state's consumer affairs... Will see if they can do anything. I'll never buy a google product again. They should be embarrassed by the support of their products.

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    Customer ServicePrice

    Reviewed June 2, 2023

    After 1 year and 2 months my Pixel 5a phone stopped charging and then working altogether. All my files, notes, app information are gone. The $500 I paid for this phone was gone too. It's not a small amount to pay for a phone. I bought it brand new from an online retailer. The phone would constantly freeze and would need to be started. Then I noticed that it would turn off due to the battery overheating. On the Google website, they claim to have an extended warranty for Pixel 5A but Google does not honor their warranties when you contact them. I initially took the phone to Asurion for repair. They told me to contact Google due to the extended warranty because the phone was dead. There was nothing they could do. Google's customer service is abysmal. They will constantly give you a runaround and tell you to contact the retailer. After a year, what can the retailer do?

    Google has the extended warranty in place because they know the issues stem from their display, motherboard, batteries, etc. The phone has not been dropped, damaged, or neglected by me. There isn't a single scratch on it. The issue is them selling low quality phones. Overheating batteries, being stranded without a phone, and having important files on your phone all gone because of a substandard phone is a heavy price to pay. The issue is that the phone was built like a child's toy. Rather than throw your money away on cheap toys, invest in a better company. Don't take chances with Google.

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    Customer Service

    Reviewed May 20, 2023

    If you ever need to submit a warranty claim they will try their hardest not to give you a replacement. I have been through so much phone call and disconnect phone calls. No resolution. My phone is only 7 months old and the camera clarity is very blurry

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    Reviewed April 25, 2023

    Do not purchase. Loved my Google Pixel 3 xl...then it bricked overnight. I lost all my data. Husband had 2 Google Pixels....They both bricked!! Please do not purchase. All 3 were the Google Pixel 3xl models. Google update bricked them.

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    Reviewed March 24, 2023

    I switched from Samsung to Google, worst mistake ever. The Pixel 6 is complete garbage and I will never ever buy another Google product. I have had so many problems constantly with the Bluetooth Which disconnects all the time and then the assistant is not usable at all. The assistant requires an update yet always come back with an error message and can't update and I can't use it unless it's updated. Of course can't get any help would the that either. Google customer service is just as horrible.

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    Reviewed March 9, 2023

    In the 4 months that we have had our Pixel has been nothing but trouble. I have the 7 Pro and my husband has the 7. In the last 4 months I have been in contact with Google tech for various issues the last 3 months. I have had reps tell me that the issues being had are carrier issues. This phone has deleted some of my contacts, it has deleted text message threads older than the last message sent. It has switched to something called RCS in messages and has even done crazy things like delete the VPN just to make a few of these headaches. Sadly we are sick with these overpriced functioning phones for the time being.

    I was referred to take the phones to an "authorized Google repair" location and considering the experience had DON'T trust that if I do take the phones there if something happens differently after a day or two (which seems to be the pattern with this phone and company) that Google won't tell me that the warranty is voided because it was worked on by the referred to place. Also this so called screen that's supposed to be resistant to certain things has nicks and imperfection that it causes the fingerprint not to be recognized along with a whole other host of issues which are too many to list. The very first chance we have these phones will be out of our house and I do NOT recommend them at all.

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    Reviewed Feb. 17, 2023

    I have had a BlackBerry forever. Though the latest version was running an Android 8 operation system which was 6 years old. So I switched to a Google Pixel 6A. Had a lot of similarities since the BlackBerry used a lot of Google apps. Within 3 months of purchase through ATT the Pixel 6a stopped sending sms text messages. Could send through data but not sms. I don't download videos or anything that could corrupt the software yet I could not send sms texts. Could text in group chats only since that's data. After numerous calls and emails to Google nothing worked to fix the phone. Never mind the many resets and fixes I tried on my own from various help web-sites

    I finally told Google that the cell is defective and it's under warranty so could you send me a new cell? Their reply?.... I needed to send my cellphone back first and in about 2-3 weeks I would get a new cell. Like they couldn't afford to send me a replacement cell unless I sent mine first?? Like what am I supposed to use for business for 3 weeks???? What about all my data, banking, passwords, sensitive info? I'm just going to send that blindly to Google and hope they move it to a new cell?? My 3000 pictures?

    Just insane that was Googles response to a 3 month old cell that was under warranty and not working properly. I reported them to the BBB and am going on as many sites I can find to warn consumers to NEVER EVER BUY A GOOGLE CELLPHONE!!!! EVER!! They don't back their warranty. And their technical people are maybe the dumbest people I have ever dealt with. Guess they couldn't afford to send me a new cell that cost them $15 to make in China.

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    Reviewed Feb. 3, 2023

    I have had the pixel 7 Pro for 3 months, recently I found a black spot on the screen. There is zero issue with the glass, still in mint condition. Took the phone to the place of purchase, they had no idea what it was but was just past the return date. Reading over Google's warranty I took it to the local authorized repair shop. They informed me that I was at fault and would cost me 300.00 to have it repaired. I'm at fault so I ordered my own screen from iFixit with tools cost 280. When removing the digitizer I found a screw had come loose and pushed into the back of the digitizer. I took pictures and a video. Started a support ticket with Google sent them the picture. They then informed me to take it to the authorized repair shop and have them go through the phone. Repair shop informed me that there's nothing they can do. And Google is still giving me a runaround. Be advised if you have a black dot under your camera it is a loose screw.

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