Google Pixel Reviews

When I had the Pixel 3, I liked it and decided to get the Pixel 7 after the iPhone. That was the worst decision ever—screen problems. I went to an authorized shop Ubreakifix in Douglasville, GA in March and paid over $ 200 to replace the screen rather than getting a new phone because I couldn't lose my data. Fast forward 4 months, and the Screen blacked out again. The phone was placed on the table, and when I tried to answer the call, only a black screen welcomed me. So I went to UBreakifix where I fixed the screen 4 months ago to fix it. The Tech told me there was a defect on the screen and he will ask Google to authorize him to fix the screen. It was taking a few days so, he told me to call Google, and I did.

Generally, I'm happy with the function of the phone. What annoys the heck out of me is that Google, apparently, has decided to take on the role of my mother. I listen to a lot of audiobooks. After two hours, Google turns down the volume to inaudible levels to "protect my hearing". This usually happens when I'm busy with my hands full. It's very disruptive, I can't disable this feature, and I don't understand why Google thinks they have the right to enforce their nanny-statism on their paying customers. Despite the fact that this is a decent phone, I'm voting with my wallet and will not buy another Google phone.

After waiting a "BEYOND REASONABLE" 6 week period to have my "Dead"/"Bricked" Pixel 5a replaced w/a new Pixel 7...That new Pixel 7's protective glass lens cover has "shattered" in a circle of sorts over the lens on the power & volume buttons side of phone. Looks sort of like a miniature volcano...as far as the pattern of the glass shatter. So, NOW I have another issue!

I have never been so unhappy with a product in my life as I have with the Google Pixel 8A. I owned the 5A phone and began to have problems. I now wished I had gone with another company but I bought the upgrade. I began to have problems immediately after receiving the phone and the problems only grew. For instance, when sharing a website (Or something from the internet) in a text, when you opened another text, the previous information is in your new text. If you lay the phone down (very softly), it changes what you are watching or listening to, to something else. Sometimes, when touching the screen, it won't change (like opening an app). The Google Assistant will start asking you questions even if you are not using the phone. Voice texting will stop and I have to start over and over again to complete my text. It is almost impossible to find a human to talk to. I gave up and sent a letter. No response.

I'm deep in the Google ecosystem, and was excited to see a trade-in offer to get a Pixel Tablet pretty cheap. So I took advantage of it, sending in a pristine condition iPad that qualified for the promotion. I have trust issues with this type of thing, so I even took photos of the iPad turned on and running and to demonstrate the screen worked fine as I was boxing it up. A few weeks later, they claimed the device didn't turn on and that it was the incorrect model versus what I said I was sending in on the form. The device absolutely did turn on. And even if I selected the wrong model, the one I did send in was within the model range of what qualified for the promotion. It was ANY 2016 or later iPad. In fact, I sent in a regular iPad but accidentally clicked Mini. They said they're decreasing the trade-in value based on it not working (it clearly did) and being the wrong model (a more expensive version of what I accidentally told them I'd be sending).

Third-tier service at best. I have seen better customer support from shady sellers in back allies.

I recently jumped in on the Pixel tablet trade in promotion. I traded in my Ipad Pro 10.5 inch for a $399 credit. Today, I received an email stating that Google will only be giving me a credit of $299 instead of $399 because I miscategorized my ipad. Basically, I checked the box stating it was a 1st gen ipad pro. But it turns out my Ipad pro is a 3rd gen (which is newer and better). Ipad itself was in excellent working condition so I'm at a loss at how they justified ripping me off by a $100. This is the last time I buy a Google product. They're an evil company with shady business practices.

I got a promotional deal. When you purchase a phone you get a free watch. The watch arrived defective. I dealt with their technical department and it wasn't working so I shipped it back. I never received a replacement watch and I can never get a hold of someone to help me.

Phone stopped working under warranty... You can't get any direct contact with Google. They tell you to take to local repair online. You do that. They say can't fix and Google will replace and contact you. Google never contacts you... after 2 months of trying finally get Googles outsources customer service. They continue to ask for receipts, IME receipts, etc...everytime they ask you for something else to stall any replacement. This is going on for 3 months now. Worse phone 6A, I ever purchased. You read reviews and think this is a quality product. Outsourced junk from China with a Google name.. Only cell phone I ever had to stop functioning and I had much cheaper phones. Would never recommend anyone purchase any Google phone.

Bought a pixel 7. Bought a case from Google to protect Pixel 7. Drop Phone. Go to "reputable" repair place recommended by Google. Technician squeezes phone putting pressure on screen and screen cracks. Reports to Google that I had a crack in my screen. I now have to pay $300 to get my phone repaired. What a farce. Make a case that will protect the phone you designed Google. I won't even get into my issues with the phone. Just do yourself a favour and stay away from Google.

My review is exactly the same as A. G. of Morton Grove , IL posted on 6/2/2023. The phone would turn off with 50% or more battery and i couldn't turn it on unless it was plugged in. I researched online and was going to get new battery but i wanted google to pay for the battery. After a week the phone shut down and would never boot up again. I took it to Asurion who is a google approved repair place. New battery and phone still wouldn't start. Next... The drama and futility of talking to google to repair or replace the phone. Long story short I believe all their help is AI bots as the exchanges never answered the mystery response of "your phone has been flagged" and they will not deal with you. I filed a complaint with my state's consumer affairs... Will see if they can do anything. I'll never buy a google product again. They should be embarrassed by the support of their products.

After 1 year and 2 months my Pixel 5a phone stopped charging and then working altogether. All my files, notes, app information are gone. The $500 I paid for this phone was gone too. It's not a small amount to pay for a phone. I bought it brand new from an online retailer. The phone would constantly freeze and would need to be started. Then I noticed that it would turn off due to the battery overheating. On the Google website, they claim to have an extended warranty for Pixel 5A but Google does not honor their warranties when you contact them. I initially took the phone to Asurion for repair. They told me to contact Google due to the extended warranty because the phone was dead. There was nothing they could do. Google's customer service is abysmal. They will constantly give you a runaround and tell you to contact the retailer. After a year, what can the retailer do?

If you ever need to submit a warranty claim they will try their hardest not to give you a replacement. I have been through so much phone call and disconnect phone calls. No resolution. My phone is only 7 months old and the camera clarity is very blurry

Do not purchase. Loved my Google Pixel 3 xl...then it bricked overnight. I lost all my data. Husband had 2 Google Pixels....They both bricked!! Please do not purchase. All 3 were the Google Pixel 3xl models. Google update bricked them.

I switched from Samsung to Google, worst mistake ever. The Pixel 6 is complete garbage and I will never ever buy another Google product. I have had so many problems constantly with the Bluetooth Which disconnects all the time and then the assistant is not usable at all. The assistant requires an update yet always come back with an error message and can't update and I can't use it unless it's updated. Of course can't get any help would the that either. Google customer service is just as horrible.

In the 4 months that we have had our Pixel phones...it has been nothing but trouble. I have the 7 Pro and my husband has the 7. In the last 4 months I have been in contact with Google tech for various issues the last 3 months. I have had reps tell me that the issues being had are carrier issues. This phone has deleted some of my contacts, it has deleted text message threads older than the last message sent. It has switched to something called RCS in messages and has even done crazy things like delete the VPN just to make a few of these headaches. Sadly we are sick with these overpriced functioning phones for the time being.

I have had a BlackBerry forever. Though the latest version was running an Android 8 operation system which was 6 years old. So I switched to a Google Pixel 6A. Had a lot of similarities since the BlackBerry used a lot of Google apps. Within 3 months of purchase through ATT the Pixel 6a stopped sending sms text messages. Could send through data but not sms. I don't download videos or anything that could corrupt the software yet I could not send sms texts. Could text in group chats only since that's data. After numerous calls and emails to Google nothing worked to fix the phone. Never mind the many resets and fixes I tried on my own from various help web-sites

I have had the pixel 7 Pro for 3 months, recently I found a black spot on the screen. There is zero issue with the glass, still in mint condition. Took the phone to the place of purchase, they had no idea what it was but was just past the return date. Reading over Google's warranty I took it to the local authorized repair shop. They informed me that I was at fault and would cost me 300.00 to have it repaired. I'm at fault so I ordered my own screen from iFixit with tools cost 280. When removing the digitizer I found a screw had come loose and pushed into the back of the digitizer. I took pictures and a video. Started a support ticket with Google sent them the picture. They then informed me to take it to the authorized repair shop and have them go through the phone. Repair shop informed me that there's nothing they can do. And Google is still giving me a runaround. Be advised if you have a black dot under your camera it is a loose screw.

I had a Google Pixel 3 for years and I loved it. I recently upgraded to the Pixel 7. For some inexplicable reason they've made taking screenshots almost impossible. Also, when I scroll through my photos it will close if I swipe too quickly. If I'm searching for a photo that is not at the top and I'm moving quickly I frequently have to start over when my gallery disappears. So frustrating!!! I've also had problems with my voicemail. Calls going straight to voice mail, no notifications and I can no longer access visual voicemail.

This is my 3rd Google phone. I am very very unhappy! Do I have a lemon or are they all like this? It is NOT intuitive and things are constantly wrong. Calls don't come through. Multiple picture get sent when I only sent one. It goes to mute when I didn't put it on mute. Calls drop. I've had it for less than a year and the battery doesn't last. If I'm talking to someone and send a text, sometimes they don't get it until the next day. It's not easy to get from one screen to another when it seems like it should be easy. Is it my carrier: Comcast? Or the phone? I'm VERY unhappy.

Google thinking they know all the phone is always trying to think for you. This is not a good thing at all. Never buy another Google phone. Taking screenshots could be better also trying to push two bottoms at once can be difficult.

I bought this as a used phone 2 years ago, my first Pixel. Even though it was released in 2017 and is only eligible for Android 11, it has been excellent. Excellent camera and screen. Very good battery life. The only problem that I have had was a freeze which required a factory reset a few months ago. No problems since then. Apparently all pixel phones are not created equal. Mine is probably one of the better ones. I will likely do the same thing again.

I accidentally downloaded a virus (I know, don't get me started) and I went to their device support branches to get a repair and they couldn't help me so I contacted their customer support and explained that they couldn't help me and within 10 minutes I had a shipping label to return my device and get a replacement. Easy peasy. Lemon squeezy. I Will now be forever a loyal lifetime Google user. On top of the fact that it's a great phone, The customer service support was beyond imaginable. Best customer support ever. 10 out of 10 would recommend. I am astonished at their ability to be human and to be kind and helpful because that doesn't happen anymore. Super happy.

I purchased a Google Pixel 6 in March 2022 from Visible, which is a reseller of the Verizon network, and within 30 days the Motherboard went and the phone would only text or make calls and I could not get Data. It took 8 days to get Google to send me a refurbished replacement and here I am, less than 3 months later with a non working phone. Same issue...bad motherboard, poor reception and no data. Wifi only.

Used many OnePlus phones, budget android smartphones and Google's old nexus line. Pixel 6 is my worst android experience. The phone lags, hangs and freezes when opening simple apps and web pages. The keyboard has already lagged twice typing this. Factory reset helped some but not much. Battery life is only good if you turn off all the extra features they use to sell you the phone. Even then the phone gets extremely hot when viewing basic web pages. Sometimes it gets randomly hot when not in use like pull it out of your pocket because it is burning you kind of hot.

This is the worst user interface I have ever encountered. Buy anything else but this one. Google phones suck. You can't do anything with it. In fact, even the basic functions are not straightforward or user friendly let alone apps and whatnot.

You have to be a safe cracker to use it for the simplest of things, Do NOT buy!!!! Hey Google feel free to contact me if you'd like to prove me wrong! You've got my info. Once again this phone is impossible to navigate.

Do not buy a Google phone. After 1 year and 4 months the top ½ inch of the screen no longer detects my touch. That’s where all the menus are so it makes apps that don’t flip to landscape - unusable. I even tried a factory reset. Google says my only option is to replace the screen, but the two repair places I went to BOTH told me Google phones are a POS and not worth repairing. They said they see a ton of Google phones in for repair. I spent almost $400 for this phone and got a little over 1 year of use, and because it’s 4 months over the warranty – Google won’t do anything. I’m going back to my $200 Motorola that last years and have great cameras. I’m so mad about this. Don’t buy a Google phone!

I was convinced by my daughter to get this Pixel 6 phone with a promotion being offered by T-Mobile. I was convinced because she said it has an excellent camera. I will give the phone credit for that--the camera is very good, BUT that does not compensate for the endless number of other problems I have had with this phone. I had to turn in the first one after 1 month. It was constantly going off into weird settings on its own. Will randomly just turn off. Will just change an app setting on its own. Two different times it went into some weird setting--Talk back--my phone was literally talking to me in fast and slow speech, went from English to Spanish--all the while I am constantly turning it off and on to try to get rid of this weird setting. NOTHING!! It is like the phone is possessed!

Ever since I purchased my Google Pixel phone. I had nothing but trouble. You cannot use all the functions of the phone. In comparison to all other phone out there, this is the worst phone to get. Do waste your money. I was originally an Iphone but I will go and buy a Samsung or LG instead. The phone is heavy like a brick and lacks many many features. Not worth the money at all.