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Reviewed Feb. 3, 2023
I have had the pixel 7 Pro for 3 months, recently I found a black spot on the screen. There is zero issue with the glass, still in mint condition. Took the phone to the place of purchase, they had no idea what it was but was just past the return date. Reading over Google's warranty I took it to the local authorized repair shop. They informed me that I was at fault and would cost me 300.00 to have it repaired. I'm at fault so I ordered my own screen from iFixit with tools cost 280. When removing the digitizer I found a screw had come loose and pushed into the back of the digitizer. I took pictures and a video. Started a support ticket with Google sent them the picture. They then informed me to take it to the authorized repair shop and have them go through the phone. Repair shop informed me that there's nothing they can do. And Google is still giving me a runaround. Be advised if you have a black dot under your camera it is a loose screw.
Reviewed Jan. 31, 2023
I had a Google Pixel 3 for years and I loved it. I recently upgraded to the Pixel 7. For some inexplicable reason they've made taking screenshots almost impossible. Also, when I scroll through my photos it will close if I swipe too quickly. If I'm searching for a photo that is not at the top and I'm moving quickly I frequently have to start over when my gallery disappears. So frustrating!!! I've also had problems with my voicemail. Calls going straight to voice mail, no notifications and I can no longer access visual voicemail.
Reviewed Jan. 7, 2023
This is my 3rd Google phone. I am very very unhappy! Do I have a lemon or are they all like this? It is NOT intuitive and things are constantly wrong. Calls don't come through. Multiple picture get sent when I only sent one. It goes to mute when I didn't put it on mute. Calls drop. I've had it for less than a year and the battery doesn't last. If I'm talking to someone and send a text, sometimes they don't get it until the next day. It's not easy to get from one screen to another when it seems like it should be easy. Is it my carrier: Comcast? Or the phone? I'm VERY unhappy.
Reviewed Oct. 16, 2022
Google thinking they know all the phone is always trying to think for you. This is not a good thing at all. Never buy another Google phone. Taking screenshots could be better also trying to push two bottoms at once can be difficult.
Reviewed Aug. 29, 2022
I bought this as a used phone 2 years ago, my first Pixel. Even though it was released in 2017 and is only eligible for Android 11, it has been excellent. Excellent camera and screen. Very good battery life. The only problem that I have had was a freeze which required a factory reset a few months ago. No problems since then. Apparently all pixel phones are not created equal. Mine is probably one of the better ones. I will likely do the same thing again.
Reviewed July 4, 2022
I accidentally downloaded a virus (I know, don't get me started) and I went to their device support branches to get a repair and they couldn't help me so I contacted their customer support and explained that they couldn't help me and within 10 minutes I had a shipping label to return my device and get a replacement. Easy peasy. Lemon squeezy. I Will now be forever a loyal lifetime Google user. On top of the fact that it's a great phone, The customer service support was beyond imaginable. Best customer support ever. 10 out of 10 would recommend. I am astonished at their ability to be human and to be kind and helpful because that doesn't happen anymore. Super happy.
Reviewed June 21, 2022
I purchased a Google Pixel 6 in March 2022 from Visible, which is a reseller of the Verizon network, and within 30 days the Motherboard went and the phone would only text or make calls and I could not get Data. It took 8 days to get Google to send me a refurbished replacement and here I am, less than 3 months later with a non working phone. Same issue...bad motherboard, poor reception and no data. Wifi only.
Google hides behind Customer Support Reps that have to ask a Supervisor to do anything and then they come back and say "Sorry, the Supervisor said No." On my first call with Google, the Customer Service Rep told me it wasn't really their problem as I didn't buy the phone from Google. Total waste of $600.00! Seach the web, not on Google, for reviews of the Google Pixel 6, or any Google product really, and you will find complaint after complaint. Another problem I did not mention before is how hot the phone gets. A moderately warm day will cause the phone to overheat and shut down. In my opinion the Google Pixel 6 is the worst phone ever created!
Reviewed April 21, 2022
Used many OnePlus phones, budget android smartphones and Google's old nexus line. Pixel 6 is my worst android experience. The phone lags, hangs and freezes when opening simple apps and web pages. The keyboard has already lagged twice typing this. Factory reset helped some but not much. Battery life is only good if you turn off all the extra features they use to sell you the phone. Even then the phone gets extremely hot when viewing basic web pages. Sometimes it gets randomly hot when not in use like pull it out of your pocket because it is burning you kind of hot.
Unable to game due to the phone randomly killing the internet connection. Other devices in the same location, on the same network don't experience issues. Pixel 6 goes max lag with packet loss and sometimes just disconnects. If I hadn't gotten mine comped down to under $100 I would have returned it already and gotten a Oneplus even though they are not yet certified on att 5G. I still might get rid of this phone just because of how bad it is...
Reviewed April 2, 2022
This is the worst user interface I have ever encountered. Buy anything else but this one. Google phones suck. You can't do anything with it. In fact, even the basic functions are not straightforward or user friendly let alone apps and whatnot.
Reviewed March 14, 2022
You have to be a safe cracker to use it for the simplest of things, Do NOT buy!!!! Hey Google feel free to contact me if you'd like to prove me wrong! You've got my info. Once again this phone is impossible to navigate.
Reviewed March 6, 2022
Do not buy a Google phone. After 1 year and 4 months the top ½ inch of the screen no longer detects my touch. That’s where all the menus are so it makes apps that don’t flip to landscape - unusable. I even tried a factory reset. Google says my only option is to replace the screen, but the two repair places I went to BOTH told me Google phones are a POS and not worth repairing. They said they see a ton of Google phones in for repair. I spent almost $400 for this phone and got a little over 1 year of use, and because it’s 4 months over the warranty – Google won’t do anything. I’m going back to my $200 Motorola that last years and have great cameras. I’m so mad about this. Don’t buy a Google phone!
Reviewed Feb. 6, 2022
I was convinced by my daughter to get this Pixel 6 phone with a promotion being offered by T-Mobile. I was convinced because she said it has an excellent camera. I will give the phone credit for that--the camera is very good, BUT that does not compensate for the endless number of other problems I have had with this phone. I had to turn in the first one after 1 month. It was constantly going off into weird settings on its own. Will randomly just turn off. Will just change an app setting on its own. Two different times it went into some weird setting--Talk back--my phone was literally talking to me in fast and slow speech, went from English to Spanish--all the while I am constantly turning it off and on to try to get rid of this weird setting. NOTHING!! It is like the phone is possessed!
Then after that it would not charge! Nothing! Just quit charging. This is the 2nd phone! The first one was just as bad. I think they gave me a reject phone that was refurbished as the replacement phone. Both are HORRIBLE!! I have had cellphones for 25 years, and mostly not very expensive ones. I have NEVER had a phone give me so many problems as this phone. I will just break down and purchase another phone--another manufacture, even if the camera is not as good. It is just NOT worth it to have this much constant aggravation and irritation. Between both phones, I have only had them a total of 4 months. This is just plain Unacceptable!
Reviewed Jan. 29, 2022
Ever since I purchased my Google Pixel phone. I had nothing but trouble. You cannot use all the functions of the phone. In comparison to all other phone out there, this is the worst phone to get. Do waste your money. I was originally an Iphone but I will go and buy a Samsung or LG instead. The phone is heavy like a brick and lacks many many features. Not worth the money at all.
Reviewed Dec. 28, 2021
I don't understand why this site rates the Pixel at 4.9 over-all, when all reviews I see are only one star?? Anyway, I've owned the phone just over 1 year and it has been a consistent pain, wasting dozens of precious hours. Problems with the assistant prevail. OK Google shuts down with every update and is not possible to reinstall without turning off updates. Did a factory reset yesterday to recover assistant, and today, with a new update, it is again missing. Now I cannot even block newest updates. I am furious and the warranty has now run out, and the ONLY way to get any help is through their 'community'. No online support, no phone support. Never again!
Reviewed Nov. 20, 2021
Owned this phone for 10 months, when it failed to power up. 1 to 3% max battery, sent to Google for service, they replied with liquid and the cost to repair was greater than to replace. They offered to replace with a reconditioned one at a cost of $363 or return my phone. The problem I have are. 1- The phone was never exposed to liquid. 2- No way to contact a real person to discuss limited options. 3- A new google Black Friday offer new at $399 with 3 months Google Fi. 4- Why would I want another google product if they put out crap and don’t support it.
Reviewed Nov. 3, 2021
I travel a lot, so the camera was important. Google Pixel has an awesome camera, in terms of clarity, focus, colors, etc. The phone was fine, but the technology doesn't last! It doesn't update, adjust to new programs or stay reliable. It crashes every 5 minutes, if it isn't 90% charged! If it's 40-60% charged, and one is trying to do anything besides talking or texting, it crashes. I'd try to use the GPS, and use maps, but crashed. That's very bad, as I couldn't reset anything while driving! I had owned a couple of Samsung Galaxy phones. They both lasted a LONG time, updated easily and stayed reliable. They were worth their prices. The pixel did NOT last, or live up to its price!
Reviewed Oct. 29, 2021
I had to mail a Pixel4a with 5g that was under warranty to Google, as that is the only option to get service. Out of the blue the UI system stopped responding. They told me to take it to a service center an hour away. I walked in and explained the problem. Without looking at the phone they knew immediately that it needed a motherboard replacement and told me to contact Google. On the way back home I spent an hour on the phone with Google asking them to ship a replacement and bill me and I would then ship the phone under warranty to them and they could credit my account when they receive the defective phone, minimizing my time without a phone. The representative said that there was not a supervisor available to OK this. In all of Google, not one supervisor available. Unbelievable!
I give up on trying to get a phone expedited to me, and tell them to send me the RMA and shipping label. I follow the instructions given and never receive the label. After a week I contact customer support again and finally receive a label. I package the phone carefully surrounding it with protective cushioning and place it in a box, and send it back to Google. A week later I receive a response, "Your phone has a software issue and it would be to costly to repair, we will send you a refurbished phone, however your screen is cracked, so it will cost you $150 for the refurbished phone." WHAT!! The phone was in pristine physical condition, the screen was not cracked. Google says, "Sorry the screen is cracked now and that is all we can do."
I contact customer service again and explain the issue and they ask if I used my own packaging? "Yes of course, you only sent me a label, what was I supposed to use." "Well since you used your own packaging there is nothing we can do." I ask for a photo of the cracked screen, Google responds with, "We are unable to provide you with a photo." WHAT!! So I am left with pay for the damage that, if it was there, I did not cause, or have the unfixable phone sent back to me, only now they have cracked the screen. So I send in the $150 to get my phone back. I will not be purchasing the Pixel 6 that I had planned on purchasing. Nor will I ever spend another dollar on a Google product of any kind ever again. I also tell this story to as many people as possible when the opportunity arises.
Reviewed Aug. 4, 2021
The Pixel 3a lasted for 16 months before I turned it off and it never turned back on. Considering I still have 8 months of payments left, it's a pretty bad deal. Customer Service was unwilling to offer any support. I'm very disappointed in what I hoped would be a lasting and decent product.
Reviewed July 30, 2021
The phone is expensive compared to phones with better specifications and reviews from Samsung. Based on my experience, it is far behind the iPhone. First, its battery is very weak, you need to charge it frequently. Second, they usually will face a battery problem or power problem, you can look at the reviews. Mine started turning off frequently 8 months after my purchase, and one day it did not turn on. The company does not accept the low quality of their phone, although this is the most reported problem in the reviews. They told me that the power problem can be repaired by them with no charge. However, after examination, they told me there is also a problem with the audio system!!, and I need to pay for that. I did not have any audio problem, and I think they wanted to charge me. I never buy a phone from Google again. Stay away from this phone if you do not want to buy a new one in a year.
Reviewed June 9, 2021
I have my family of four using Pixel phones, I replaced the pixel 2xl with Pixel 4xl's about 15 months ago. I had 2 phones fail on pixel 2xl but decide to try again. Change everyone to Pixel 4xl with hope they are better quality. One of the Pixel 4xl's began having charge and boot problems just before one year warranty and luckily Google fixed it. A second phone started have same problem charging and booting up about 15 months, this time I was kicked to curb. Online I see all kind of people having same problems and something about extending warranty, but they did not. They want me to buy another refurb phone for $500 plus.
There isn't a way to contact them other than email, no service company. 2 phones failed neither damage in any way from us. Verizon sells you phones but they don't last 2 years to pay for them. Now I am still paying for a phone that doesn't work. Whole system is a racket. 50% failures of phones is horrible. Don't consider these product. Buy something else. I soon as I can afford it I will get rid of all of them.
Reviewed June 3, 2021
I am so delighted with the Pixel phone that I recently purchased two new models, using the "zero percent financing" promotion. A $2 monthly charge began after the second invoice, itemized as "minimum interest charge". I called and learned that the $69 prepaid service plan was not included in the promotion, causing a small amount of monthly interest that increases to $2, or $24 per year. I spoke with a service representative who allowed me to pay the $69, confirming that this action would prevent further charges. However, the company has rescinded the solution and continues to charge, despite my written request for resolution. Bottom line, I warn others to tread carefully. I have lost confidence with the Google store purchase financed by Synchrony Bank.
Reviewed April 30, 2021
Within 2 months of owning this phone I was unable to charge it without powering it down. Purchased at Best Buy but they are unable to do anything about supporting a warranty from Google. Best Buy is not contracted by Google to do any type of warranty replacement or work. Wish I had been told this before I purchased the phone. Best Buy did everything they could to help me reach Google. But this has proven to be almost an impossibility. Google does not want to talk to customers. They have no customer service. And it's very difficult to figure out how to even find a chat or a phone number to call.
I called five different phone numbers. Rvery one of them ended up in a loop with absolutely no human contact whatsoever. One person did finally call me back but I was unavailable as I was in the restroom, but this person left absolutely no way for me to call them back. They didn't reach out a second time. They didn't even try. Spent an hour on a chat with service people in India, their only resolution was for me to mail back my phone to them and live without a phone for a minimum of 10 days. That's not acceptable. Google does not care about helping customers. They should not be in the business of selling phones. Or they need to figure out how to contract with Best Buy or whoever sells their phones that they can actually help customers as Google has no interest in doing so.
Reviewed April 25, 2021
I am writing this review from my Pixel 2xl, bad start to a Pixel 4xl review. First off I loved the Pixel 4xl... When it works/ed. In less than 8 months I've had the same battery not recognized or battery stuck at 50% issue before it just would not turn back on. AT&T was zero help but at least Google was quick with a repair back in Oct last year. However this time, less than 8 months later, here we are with the same issue. Now Google is not so quick with a resolution. I chatted with Pearl online from Google with reassurances that she would personally handle this issue. Days later, multiple questions answered, multiple screenshots sent, dozens of troubleshooting attempts that do not work, and a phone just one year old all I have is the equivalent of we'll get to it when we get to it...
"As discussed, I've forwarded the details to our specialist and they're currently working on this. We'll get back to you once we have an update from them regarding this case. (Your Google Support Inquiry: Case ID [**])" I hope your social media scrubber catches this because right now you suck Google and I truly hope everyone else sees this.
Reviewed April 18, 2021
Our Son Ricky loves Pixel phones, but at least with our experience the phones do not love us. Ricky’s first phone was a Pixel. At about a year the battery crapped out on it. So we got him a Pixel 2XL and he absolutely loved the phone until, one day it just shut off and restarted endlessly, they call it boot loop. Anyway it was over a year and out of warranty so he purchased a Pixel 3, and it was also good for a little over the one year warranty, and then its battery got so bad he had to basically run from charger to charger to use it. This led us to him purchasing a his last and current phone the Pixel 4XL.
This phone on December 15th of 2020 would not charge, when you plugged it in to the charger it showed a battery symbol with a question mark in it and would not stay on if you disconnected it from the charger (by the way the warranty expired on December 12th). When I went online to the Google repair center for that model phone it said if there was a battery issue it was covered on an additional one year warranty, so I went through the steps and had them send me a box and we returned it for repair.
A little over a week went by and I received an email stating that they checked it out and discovered that in addition to the battery issue there was an audio issue and asked for $122.00 plus tax to repair it. I knew there was no audio issue so I declined the repair and requested it to be returned and ordered a new OEM battery from Amazon.
When it arrived I went to disassemble it to replace the battery only to find out that they had disassembled it and because I declined the repair sent it back missing the parts they removed to check it out like screws, and an important part called the battery connection plate. So I purchased screws, could not find the plate online, so manufactured one myself and got the phone working like new, no audio issue whatsoever, but this whole issue infuriated me and I went on a quest to get this resolved, my time, my patience, my money spent repairing my son's phone when they should have under the warranty they stated.
30 emails later, almost 45 days of reexplaining the issue to whomever they passed me onto, after promising to escalate this to the highest person in the repair department my final email from them stated, "We're sorry for your inconvenience and here is a $25.00 credit to use as you please." So my advice to everyone who is considering a Pixel phone is “Don’t waste your time, and hard earned money”.
Reviewed April 15, 2021
My Pixel 4a has had malfunctioning buttons for the 6 months I had the phone. It’s been a minor inconvenience but I finally had to send in a repair order because the power button refused to turn my phone on. After sending it in Google is claiming that the only issue with my phone is a screen crack that they want to charge me $100 to fix. First of all, the crack is in the screen protector. They want to charge me $100 to take off my screen protector. Second, the phone won’t power on. And they won’t fix it. So I literally threw $400 away. Rest assured I will never own another Pixel, Pixel device, or do any paid business with Google. Definitely do not recommend.
Reviewed March 10, 2021
My husband paid 700, got a new phone audio and speaker did not work. They sent refurb phone within warranty period and took another 750 saying they will release once they get our original phone. Now the refurb also does not work. So no phone no money. Lost 1500. They have been giving us the run around since a month and not resolving. We are taking them to court.
Reviewed Jan. 31, 2021
This is regarding My Google Pixel 3A repair request created in Google Support (B2X) dated 22/01/2021. My Pixel 3A device front glass was broken, so I created a repair request via Google Support (**) where they estimated the price of 4000-5000rs. The only issue with my device was broken glass but when they sent me a quotation, it was of 8691.91Rs. This includes Replace Display, Replace Midplate, Replace Backglass (My Phone doesn't have backglass. It has only a plastic back cover), Replace Rear Camera (I have never faced any issue with the rear camera but they found it and want to replace it), Replace USB (This was working fine when I handed over the device to B2X Device pickup guy).
So, When I asked them not to fix anything other than Broken glass, they tried to take cover saying our policy doesn't allow partial repair. Then I asked for a Policy document where it is mentioned, show me the document, They had no answer for that (**). Then I asked them to return my mobile by fixing the USB-C issue which is damaged by them, as it was working when I handed over the device to them. I have rejected the quotation but I am not sure what all issues they might have added to my device. Google Service is pathetic, gives mental torture. I will not buy any pixel phone here onwards.
Reviewed Dec. 26, 2020
Never buy Google Pixel. They have a partnership with U BREAK FIX IT just to spoil the phone after warranty. During your warranty, you can use Google Pixel and never go to U Break-Fix It. They are partners with Google Pixel. Don't want to create a case I.D. in U BREAK FIX IT.
Reviewed Dec. 25, 2020
I had switched over to a Google Pixel less than 3 years ago from a Galaxy 3. I will never purchase another pixel phone again. I was a huge Google fan and of course when they came out with a phone I had to have one, purchasing the pixel 2; I even talked my bf into purchasing the same one but he got an XL. About 6 months in I started having problems, where it would just shut off or make a loud screeching noise until I turned it off. For the past few weeks I have been unable to use the back camera and my phone shuts off constantly when launching apps, even with 80% battery. Google voice rarely understands my requests anymore (I speak perfect English) and when I need my phone to work most - navigation, internet, camera, texting, phone calls, etc it fails me more times than works.
I am looking back at Galaxy phones as the last one I had worked for 8 years. These Google phones are crap and Google fails to provide any kind of customer support toward their own software failures, go through where you purchased it first. I have googled and youtubed all my issues, assessing that MANY others have these same/similar and worse problems. It's unfortunate and it will take much convincing for me to come back to Google Pixel. At this point the phone is becoming more and more useless. If this review helps you, please do not purchase one of these expensive phones for it to not function less than two years later. Save yourself the headache.
Reviewed Dec. 19, 2020
If you're buying a Google Pixel 4a for the camera, then I think you'll definitely get your money's worth! That being said, I purchased this phone as a replacement for my One Plus 6. Terrible idea! This phone is extremely slow, terrible battery life and the main settings view does not allow you to toggle your location. I believe this was done on purpose to collect as much telemetry data as possible on its users.
Anyways, for me that's not a huge deal as I am a fairly boring person, but like I previously mentioned the battery life is so poor on this phone that having excess programs running like location, Chrome tabs and such drains the battery way too fast. I went from a phone with 5 times the performance to a slow crap phone with 1/3 the battery life. I used to charge my one plus every two to three days. If I forget to charge my pixel every night before I go to bed, it will likely die. I recommend spending a little extra money to buy a phone that uses better hardware and actually values your privacy.
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