Frontier Communications Reviews

I explained to the rep that I do have service and I want the account information -- gave her name and address account is under -- and yet she insisted that I could not have any service because I do not have an open account with them. I asked her, "So you're saying is that I will not receive a bill from you at all, not even a year from now?" She said, "No." They are ridiculous. How do you take over a company and then cross out some of their customers? If your company can't handle a takeover, here is a tip: DON'T DO IT!

I told her to note my account that I called and that they have no active account for me, and so I should not be receiving any crap about overdue bills. If they can't keep up with their work, why should I have to pay for it with heavy fees and late fees if they insist that I don't owe them anything as of June 3, 2016, and won't unless I start new services with them. I can't even add a receipt with this complaint because they haven't sent anything.

I spent 1 hour talking to Maka to get it fixed and then 5 minutes with Maria, 25 minutes waiting for supervisor Angela to see why my bill went up and then 30 minutes for her to find out why my bill went up!! Frontier never should have been approved to buy Verizon. They don't have clue how to run a business... Very, very, very dissatisfied customer!!!

We were at 50, then moved to 25 a short time before the switch. It has not been a happy time at all. Basically, Frontier tech support has waved their hands in the air, and claimed that they needed additional time to iron out the kinks after the takeover, but it seems clear that their new policy of 'up to 25Mbps' is here to stay. Rather than guaranteeing an adequate level of performance, their new mantra appears to be anything up to your rated speed is considered OK. I've had their tech support reps actually say that they expect it to be only about 70% of rated maximum speed.

When asked for a copy of the terms and conditions for service, at my home I was told to hire a lawyer to get the document. I was trying to determine if anything was in writing concerning the changeover of contract from Verizon to Frontier. Turns out Frontier sets what I would consider very low expectation, then promptly sets out to meet, or find a way to underachieve even that. All in all, Frontier has messed things up pretty severely, and they didn't need to. The turnover process was in the planning for a year. A year wasted, and a lot of customers, including myself, wondering if it will ever recover.

When I finally convinced her we did not ask for this and it was their error, we were told that they would fix the problem but we would have no phone service for 5 days. 5 days!!!? When I told the representative that would not be acceptable, being that this was their mistake and not ours, I was told that 4 days was the best she could do. I asked for a Manager and after 30 minutes, I was connected. This woman was very kind and I do believe she did her best to assist me. She told me that actually they had disconnected our phone service and she could not tell me why. She told me that she would have our service reconnected in the hour. After 2 hours of being on the phone with her as she attempted to get our service back up, I suddenly lost our internet service. So then we had no landline, and no internet service.

After 45 minutes, she got our internet service back up but still no phone service. After being on the phone with this woman for hours, still no service. She apologized and only could say that I should have phone service within the hour. It's been several more hours and still nothing. I have no confidence that I will have my service back up today.

Verizon should be ashamed of themselves for turning over the service to such a shoddy company. We, the customers never asked for this. My husband and I already had a difficult time when they switched their email service to AOL. I was on the phone with AOL for days trying to regain email service. Their customer service is located in a foreign country so there is a huge language barrier. When their tech could not assist me, he asked me to give him access into my computer. Can you imagine giving a stranger in a foreign country access into your personal computer??? When I refused to give him access, he just laughed and hung up on me. When I called Verizon, they said it's not their problem, call AOL. I never signed up for AOL, I never signed up for Frontier. If I do not get phone service by this afternoon, I plan to terminate my service. It is just not worth all this frustration.

I contact them the next day and they made another appointment for 4/19/16. I then contacted another provider and had appointment for 4/21/16. Somehow they found about it and cancel my 4/19/16, but did not inform me of this cancellation, because they thought I was changing providers. The funny part is, if they could have corrected the problem with service, I would have cancel that provider. It was my fall back position. They keep sending me bills for service that has not been provided since 4/20/16 up on including 6/14/16. Now they are demanding early termination fees and only one who is in default is Frontier, who did not provide the service that I pay for from 4/1/16 until 4/20/16. If anyone knows about a Class Action Lawsuit on Frontier, please let know about it.

I dropped my cable & landline and kept just internet service. They told me would waive first mo. and charge me $54.99/mo thereafter. New bill came today - I have a $54.99 credit but the internet charges were $79.99 & then I was told it would be 1-2 business cycles before they could adjust my bill. And I was also being charged for set top boxes I no longer owned - sent back weeks ago. My neighbors all have shared more miserable horror stories with this company - long outages of service, both telephone, internet & cable TV. Jacked up bills. Poor customer service. The $10 Billion Dollars spent by Frontier to acquire Verizon FiOs will bankrupt them if their lack of service continues.

After spending a great deal of time with her, she then asks if she could look into my account. What? I said, "I'm calling you to process payment so yeah please look into my account!" Silence... and the excuse of pulling my info, I decided to hang up. I didn't feel safe giving my cc or checking info to such incompetent person. This company wasn't prepared for this. Not sure why this switch happened! They are awful!

When I dealt with AT&T, which is Frontier's predecessor in Connecticut, I never had to pay a termination fee. I also was not given any story after the fact about a "verbal contract" with the so-called promotional fees. I say "so-called", because I am paying a little more than I did in the past for the temporary line and the internet service with AT&T. Frontier, of course, can show nothing in writing about the commitment I made or the "verbal contract" they allegedly made with me. Avoid them at all costs!

As for my cable, I set up an appointment for the tech to come out on a Sunday, as I work during the week. He showed up on Monday, leaving a note. So we rescheduled for Friday after work. I had to cancel plans, & after waiting several hours, was told the tech had closed out the ticket for no reason, & didn't plan to show up. Furious, I requested a supervisor, who kept ignoring my complaints, and was totally condescending as they tend to be in that country. Of course, this is after I was transferred to a wrong extension & hung up on, & transferred to an extension where no one picked up. On my 4th call, I got a supervisor. She shut off my box & told me the tech would bring a new one at no charge, but I'd have to stay home on Monday from 8-5.

On Monday, I called early to make sure someone was actually coming, & was told no. Then I was told he'd be here by 5pm. At 2pm, I called to check, & was told no one was ever coming. They were simply mailing me a new box, which could take all week, & I'd have to install it myself. Furthermore, I'd have to mail back the old one at my expense. Forget this contract. They are actually telling me that they had to create a fake billing phone number for me for when I call in. Really? As soon as I can get a new cable service, I plan to ditch this joke of a company. Nothing is worth this.

LASTLY, I had live chat regarding billing information for the first months bill. Was told a completely different price. Originally told it would be $56.99 every month including taxes. Flat rate. I just wanted to make sure that that was the correct information. Nope, was told that it was $70.00 not including taxes. And that it was based off of data usage. When I asked what my data usage was, she conventionally said that she could not help me, error in the system. So I start another chat. Was transferred THREE times. Finally told a different price. No one in this company knows what is right or not. Not employees fault it's the business itself. Refrain from getting this service for your own good. It is not worth the time and money.

The bill they sent me was 50% higher than what was agreed upon when I joined. I spoke with customer service again for several hours and ended up paying what was agreed upon initially as well as cancellation fees. The agent told me I was all paid up but 4 months later I received another bill. I call them back and they have no notes on my record and no indication that I spoke with customer service several months prior. Customer service finally agreed to attempt to get the charges dropped. That was minutes ago so I will see what happens in a few days. The account number means nothing. They are never able to use that number to pull up my records. Very disorganized business with very poor internet connection and very shady billing practices. I recommend a stick in the eye before signing up with Frontier Communications.

TECH SUPPORT - April first, Frontier took over. April first our phone would no longer take or replay messages. Many, and I mean many, calls to tech support gave no improvement with phone. Some calls took hours of wait time before someone answered the phone. Some calls had long waits and the reward was the phone disconnecting before pickup. Some calls disconnected while tech support was on the line. Last call, May 27, to tech resulted a phone call dropped and a loss of dial tone. Trying again today which is May 27. Do the math - April 1 to May 27 = beyond unacceptable.

CUSTOMER SERVICE - Called yesterday and someone from maybe India tried to answer our billing questions. Could not understand much of what she said. She was either rude or language barrier got in the way and she just sounded rude. Did understand that prices were jumping way above Verizon's rate. She told us that she could not discount the wasted days useless phone, but after I insisted on speaking to a supervisor, she somehow found $25.00 to discount. Luckily our contract with Verizon/Frontier ends in July and we will be shopping around for new providers of phone, internet and television.

Now, as most of you know, this company nobody ever heard of took over from Verizon in March and ever since it has been awful. Frontier Communications, has plumbed in new depths of mediocrity. After they took over I have encountered all of the following: Being overbilled, slower internet speeds (cut in half or worse), channels disappearing, the inability to access video-on-demand channels, movies that had previously been purchased simply disappeared.

They were not ready for this takeover. This transition has been totally mishandled by Frontier at every level. They lack the customer service, capacity, resources, skills, ability, planning and operational management to handle their new customers. TOTAL FAILURE. Although Verizon was not the best and their hold times to talk to a rep were a little high, they did a very good job of resolving issues and following up on customer problems through email immediately after the call was placed so a record of the conversation would be available for future reference.

The worst part has been overbilled for service that I did not get. As many other North Texans I was affected by the hail storms during March of this year. My cable and internet service was disrupted and it took about 3 weeks for the service to get restored. This all happened before the so called conversion (very convenient). I contacted Verizon and I was told that they would be pro-rating and adjusting the bill so that I would only pay for the time the services were working. FAIR ENOUGH. VERY SIMPLE, NO BRAINER SOLUTION. While I dont blame either Verizon or Frontier for the storm, I do blame Frontier for how they have handled the situation.

I was told my March bill would reflect a credit for the time the service was down. March bill arrived and it was the regular charges. I paid the bill and assumed the credit would be for the next month and that is when the nightmare began. I tried to reach Verizon to ensure the credit would be updated and as soon as I enter my account number the call ends with a message asking me to contact #Frontier.

I called #Frontier 4 times in April. Every single time I spent over an hour on the phone only to be advised that my account was not in their systems yet, however, I had already received a bill from them, with a new #Frontier account number and was expected to pay the bill in full again. How can they issue a bill and my account is not in their system??? Does that make any sense? I was told to wait a few more days for their systems to be updated. When I finally talked to someone about the issue that was able to find my account, I was told they could not find any records of a disruption in service and that I would have to call Verizon to get that credit. And as most of you know, when you call Verizon the call abruptly ends with a message to call Frontier.

EVERY SINGLE TIME I have called to speak to someone, customer service is horrendous as many folks have mentioned on thousands of online complaints. I was transferred from department to department. Nobody would take responsibility to help me. Nobody spoke proper English in order to be understood and they could not understand my simple inquiries. I was hung up on numerous times when I requested to speak to a supervisor or placed on a SILENT hold, only to be disconnected after several minutes.

This company insists on having the customers call them on a monthly basis to "adjust" the costs to where they should properly be. Why does it take them so much time to resolve simple requests? Your service is like a blood thirsty vampire that is sucking the life out of me. I dread having to call you to get anything taken care of.

I thought I made some progress after someone finally agreed to credit me for the time I did not have service (to the tune of about $120) and said the credit would take a few days to be reflected on my next months bill. She then said she could not do anything for the current bill (May) and for the 3rd time in a row I was promised the credit would be reflected in the next months bill and yet agreed to pay the full bill for a third time in a row. Today, I received the new bill for June, for an even higher amount that my last bill, no credit whatsoever. Total failure. I will be doing anything I can to get out of my contract. This was the last straw. Sincerely, another frustrated customer. #frontiersucks

Finally I was transferred to someone who I thought was a supervisor and she did order the battery but couldn't help me when I realized they had charged my account twice this month and there was another payment pending. I was transferred again and put on hold. I got the billing issue resolved and wanted to know when my contract was up. This took another transfer, being on hold, getting disconnected and me calling back. I also do not like that they ask for your date of birth and social security number every time you speak with someone. When you create your account, they give you a pin but still want your social and DOB. My contract is up in 2 months and I am out of here. I LOVED Verizon and am very unhappy they did this. I always had excellent customer service with Verizon. Frontier is awful.

At this point my cable bill since February is $1000 and I have not had services in the past two months. I call Frontier to ask what am I getting charged for just to have the lady ask me for a pin. What pin as there was no pin. Well, they stated that if I received my bill I received my pin and they cannot speak to me without a pin. "What if I threw away my bill? What do I do then?" I ask. "Well, we cannot talk to you." I am beyond frustrated with my cable!!!

I had already broken up my deal with TWC, and had changed my TV provider. These caused me to get expensive rates from TWC for only Internet and phone. I also found out that their connection is DSL instead of FIOS. If Frontier treats a prospective and committed new customer this way, I hate to think how they would have treated me after becoming a customer. Please do not trust or hook up with Frontier!

Due to my disconnection request I think I am facing this issue and they are not taking it seriously to fix this. Very, very, very POOR or WORST service in USA and Please guys if you have ANY other option to choose internet/TV service other than Frontier Communications then please choose that one. Please DO NOT EVER choose Frontier Communications service or else you will regret whole agreement duration and also you will be calling every day and shout on them and ultimately no result or SOLUTION.

Some of the help desk guys talked very, very rudely. They do not care for customer whether customer facing issues or their feedback. They do not care how many negative feedback customers are giving or how unhappy customers are with Frontier Communications. I am again saying that if you have any OTHER option then PLEASE choose another service provider only for internet and always check there should not be any agreement/contract in written with FRONTIER COMMUNICATIONS.

I have called twice, spoke via chat and emailed the CEO twice with no response; only runaround from people who hardly speak English and have some secrecy going on by Frontier where customers are not allowed to know what country they are in. Imagine that! They are screwing up my credit, won't listen, won't respond and we are not allowed to know what country they are in. I wonder why?? Why the secret?? Anyway, I never paid by check, even when with Verizon and I was only with Frontier one month, so what check are they talking about and what is it for?? Whenever did I pay them with a non-sufficient funds check when I was not even a customer until 4/1/16.

Today I received a threatening letter from Frontier billing stated that if I don't pay them by money order or CHECK by TOMORROW they will shut down my service and charge me this fee and that fee to turn it back on. Also, I have excellent credit and these imbeciles will be sending a bad report to the credit reporting agencies for their mistake which obviously they cannot admit to. When THAT happens is when the real trouble will begin. They do not know who they are dealing with. I will do everything I can to make them regret putting me through this nightmare. I have done nothing wrong. I paid the bill and now I am being treated like a dead beat. I hope they do shut it all down so I will not have to deal with them ever again. Pitifully bad company. The worst experience I have ever had after one month of service.

I told them to cancel my request because I had enough with them. My next option was Dish Network whom I found out after the fact they contract out with Frontier in my area for phone and Internet services. I was told they would mail me out a modem to self-install my internet and phone since the apartment is already wired with Verizon FiOS now Frontier. I just called back the customer service number I received and it was Frontier and again my order needed to be fixed! This Frontier rep told me in order to get my services started I had to send them proof of my identity so for me to go make copies of my ID and Social Security card and get it notarized and fax it to them. I have never in my life heard or known mess like this. All of this just for home internet and phone services...really???! I am at my wits end and ready to terminate my lease because this is too much.

1) 124.97 for High Speed Internet Installation. I never request any internet installation. I am not new customer and my internet working just fine for 4 years. 2) 126.48 for Early Termination Fee. I have never call to cancel my service. I am call and spoke with 3 different Frontier Communications service reps they are knew something wrong with my bill due to system error but they said my bill is under review and I will see it change with 48 hours. I waited for 5 days now I see no change on bill yet. I will continue to update this post until my bill is resulted.

And when I finally was able to talk to someone she said they didn’t come because they only have Fios in my new home area and that it would cost me about 200 dollars to transfer my service and also that my bill would increase another 50 dollars per month and to top it off they didn’t have an appointment until June. I ended up disconnecting my service. All I hope now is that they actually disconnected it and I don’t get charged for a service I don’t have. PS. WHAT HAPPENED TO VERIZON EVERYTHING WAS GOOD WITH THEM.

Then he mentions something about Verizon. I don't even know what's the link because I just tried one of Verizon's program for 2 weeks and decided not to have it. I returned everything and it was done. I never had another contract and the timeline doesn't even match because it was around March. I am really disappointed and frustrated, sending random bills with people's personal information. This is aggravated. I'm even ready to pursue this company. This is shameful!

She said my phone was breaking up and she could not make out what I was saying. She made me try other phones here in our home but had the same results. I was able to give her my cell phone number from another carrier in case we got cut off. WE DID get cut off after giving her our cell phone number. She tried to call my cell phone but when I answered she did not respond at all. She called one more time with the same results. I might add that the operator sounding like she was from the P. Islands. After that she didn't try again at all. I call for the third time and got another operator from what sound to again be from the P. Islands. She held me on line for several hours putting me on hold and "Rebooting" the system she said.

But I have been through the rebooting process for the last 10 years even with Verizon. I can always see when they reboot the system on my end. This operating was not being truthful with me as every time she came back on the phone she said she was "re-booting" the system but on my end there was nothing changing at all. She was actually doing nothing on her end that would have showed on my end as it did with all the other American operators. After hours of her telling me to hold on she finally advised me that a field Tech would come to fix the problem on 05/24/2016 and they would be calling me to confirm the appointment. I stayed home all day and waited. NO call and no Tech has shown their faces here yet.

It's now 4:45 pm Pacific time and still no call of any kind. I can't wait for a Class Action Lawsuit to be filed against both Verizon and Frontier communications. Congress needs to get over their phony BS and self interest and get this fixed right away. Includes FCC's failure to do their jobs concerning this major problems that's affecting thousand if not millions of Americans that are being defrauded out of what little money we all have. DO YOUR JOBS NOW "CONGRESS" AND "FCC"! These companies are defrauding America right under your noses! Verizon has been doing it for years it appears from the complaints filed!

I told them that I had contracted with Verizon, not Frontier, and I have not signed a contract with Frontier nor have I been given the option. They told me: "We bought all of Verizon out, so we now own your contract". I do not feel that we should be charged early termination fees as Verizon broke its contract with us when they sold out to Frontier. We were given no adequate notice or options to opt out by either company, nor were any terms of the take-over explained to us.

I feel that there should be a class action lawsuit against this company and highly advise anyone considering their services to go elsewhere and not get involved with Frontier. I am reading reports all over the internet and on TV news about their terrible customer treatment and horrible business practices. They are threatening people with outrageously high early termination fees and do not care about the customers concerns in the least. You will spend all day on the phone and get nowhere.

Next day. Another 3 hours of my day gone to get NOWHERE and told "too bad so sad. This is what we show and cannot change it." So I email corporate to get a callback and told "I am sorry this has happened and we WILL fix it before the next bill. Please contact me personally if the problem continues." Ok. Great. NOT. Get the next bill. Not only is it 108 but they have added on the $25 that I did not pay the previous bill. As I was told... it WOULD BE FIXED and credited. Obviously this was just a line of ** to get me off the phone.

As I called back today. And was told again "too bad so sad. This is how it is. Accept it or not." Ok I will accept it (till my contract runs out). However I know I cannot afford this so how can I make the bill smaller as again limited income (ssd) so I can catch up and keep it within reach. Downgrade, get rid of... ok I can do that. So then I am told that by downgrading, my bill will be higher than what it was.

Really. So I am being penalized for them taking over and not honoring verizon's contract because they: a. cannot find it; b. did not get the records from verizon and best of all; c. my contract is not completely up but I still have to pay the extra $25 as again see point a and b. Also speaking to the rep - tried to explain this SEVERAL times for him to speak over me and tell me it pretty much will not matter if I downgrade or not. My bill would be higher than it is thru them atm. On what world does that make sense??? And now I am not seeing on the website that they will honor existing contracts. What a crock!

The following morning a supervisor told me someone would be at my home by 10. No show. Then by 12:00 - no show. Finally by 3:00 and the person that arrived at our home changed the modem out 3 times... Really? I don't even work for them and know that doesn't make sense. The person that came last month didn't have tools with him and ASKED MY HUSBAND IF HE COULD BORROW SOME TOOLS!

Today, I go to my backyard and someone (from the phone company) has disconnected a line from behind our home leading to a neighbor's yard and it's hanging through my yard at eye level. I called them and told them it's not safe and asked why they did it and was advised by CUSTOMER SERVICE they could not have someone come for 5 DAYS! Was reminded "Your service is working so it's not a priority." So walking into telephone lines at eye level in my yard is not priority? I'll begin looking for another carrier.

I can't find the original agreement and ask them why they can't look at the copy I sent to them when they took over. I'm told they don't keep paperwork longer than 6 months. So they raise my rate again 3 months later and now I am paying twice as much as what I was suppose to be paying for life. After swallowing this poison pill, my service is crap. I can't get internet connection more than 1 bar, just one room away. Smart TV can't be used because internet connection is constantly lost. HD connection of TV in the bedroom continually "loses signal". I am now on my third day of missing work in the past week, waiting for a technician to come to my house, because they can't give me any better timeline than from 8am to 5pm.

When I call customer service, I have to ask for someone in the US so I can one, hear the person, and two, understand the person. Even that is going bye bye because tonight I got someone I thought for sure was located in Turkey but they were actually in Texas! I want to reach inside the phone and strangle the little pissant when they say for the umpteenth time, "I'm so sorry for your frustration and I understand your concern". THE ONLY CONCERN I HAVE IS GOING TO JAIL when I reach through the phone and slap the dog piss out of you!!! I really think someone needs to contact a lawyer and start a class action suit against this company who does not provide the service that they charge for.

I cannot understand how they can come into an area, be a quarter short of being a conglomerate, provide crappy service, get 99.999% bad reviews and still be in business. Total crap!!! I am about a hair's breadth away from switching services, but the only other service in this area is Comcast and they are ever worse!!! Time to put the belt buckle up a notch and drop cable all together and get an antenna. DO NOT GET FRONTIER IF YOU HAVE ANY OTHER CHOICE!!!

Flipping hamburgers may be too important for this individual. Frontier, you suck. I've cancelled my service with you and moved to Time Warner. I encourage everyone who uses Frontier to find another service. If you are experiencing problems now, then move. It's not going to get any better. For those who are still getting service it's just a matter of time before you start having problems. Move now before it's too late. I look forward to the day when I read that Frontier has gone bankrupt. Yes, I'm pissed. Therapy for me will be posting this message everywhere. Looks like I picked the wrong day to stop swearing.

Our neighbors for the last 3 weeks have not had their landline, it's dead. Most neighbors have some kind of problem. And to continually read that the problems are rare. HA, that's because you can't get through to customer service, unless of course you want to take a couple of vacation days from work to sit on hold, only to get dropped after 45 min. and have to start all over. And if you get through, no one knows what to do, or how to help. And least but not last... for all the problems, lack of service we are having, the price has almost doubled! Not only upset at Frontier but Verizon.

Updated on 07/29/2016: Sorry, it's difficult to be accurate. Since April 15, when it switched from Verizon (who I had for many year with no problem), I have been on the telephone too many times with horrible service, with one exception. I called to cancel service. The representative was helpful, promised 54.99/mo for internet only... Then I have received bills all over the place and impossible to reach a human to help. All I do is call, wait forever, and then get a message to call back in 3 hours. I'll cancel... Definitely this time!!

This morning my phone is dead... again. I call "Mike" at ** again and explain the situation. He told me they had left a repair slot open for me but gave no other info about this. This afternoon, after seeing how cruel this whole thing is I called "Mike" again and got a recording that said: "This person has not set up a voice mail box". SAY WHAT?

Frankly, I have NEVER encountered a company like Frontier. It is almost like they WANT a Class Action Law Suit started. I mean this situation is unbelievable! I really want to tell Frontier to cancel my service and then go F themselves but until I can find another landline company I am stuck with Frontier. I don't want a bundled, expensive set up as I have wifi for my internet which is really cheap. I have an Amazon Firestick and can watch all the stuff I am interested in through that. Does anyone know if there IS a Class Action Lawsuit going against Frontier at this time?

When I called complaining about this mix up last week, I was assured that the necessary boxes and 6 return labels would be delivered to my house. When the boxes arrived, there was only one box for the receivers and only 3 labels for 4 boxes that have to be returned. Upon calling customer support this morning, Sunday, May 22, 2016, the gentleman on the line said that I could pack 3 receivers into one box and use one of the labels, but, if anything happened to the 3 boxes that I packed I would be financially liable for any damage.

I asked how long it would take to get the 4th label and he said 5-7 days in the mail, after I told him that I was leaving the area in 4 days and that my mail has already been forwarded to my new address. This did not seem to matter to him and that I was still responsible for getting the items back to Frontier. As I tried to explain to him, and apparently he didn't want to try to resolve the issue that was caused by Frontier's mistake in the first place, all he would say is that I would be financially liable for any damage that may occur during shipment. I heard "horror stories" about Frontier from family members who have had Frontier in their state, but nothing prepared me for the ineptness that this company shows towards its customers. I will ship these items through UPS and am glad to say that my new home is NOT served by this company!

I'm a resident of the Dallas Fort-Worth metro area, and my personal experiences with Frontier Communications' perpetual disruption in services began early May 2016. As of late, my television services in particular have been either in or out [meaning substandard consistency in playing time and/or total outages], OR when services [are] available they've been dysfunctional at best [i.e. unable to maintain a continuous signal, loss of guide, menu, channel-changing, on demand and DVR functions]. Moreover, what's been particularly upsetting is that the loss of service functionality has wiped out my prerecorded programs and scheduled recorded programs via the DVR services.

My complaints regarding customer service tend to mirror what I've been observing from other consumers of Frontier's services [i.e. language barrier due to outsourced customer service to foreign regions, distorted reception when speaking with customer service reps, incompetent customer service reps at the technical department levels in that they were unable to either satisfactorily identify, troubleshoot or communicate any significant technical details about my failing services, Frontier's failure to maintain scheduled appointment times to resolve technical issues at residential locations, billing concerns, online payment difficulties and/or estimated time-frames wherein services would be fully restored without further interruptions].

This whole migration of Verizon's FiOS network [at least pertaining to the states of California, Florida and Texas] has been an utter disaster in my opinion, which poses the question; WHY isn't the Federal Trade Commission's [Bureau of Consumer Protection] investigating Frontier Communications for allegations of negligence and fraud?

Some consumers has stated that Frontier's poor management of Verizon's FiOS hand-off rises to the level of a class action lawsuit, and as a result have turned to organizations like ConsumerAffairs in hope of either instigating such a lawsuit and/or acquiring some form of relief; while other dissatisfied consumers have turned to social media websites using them as a medium to scold and shame Frontier for its recent shortcomings.

Some may even suggest that perhaps the U.S. Justice Department should look into Frontier's business practices, and reward the most affected consumers damages [both principal and punitive] if it is determined that their livelihoods were seriously degraded as a result of Frontier Communications' poor management of its FiOS migration. All considered, I wonder will any authoritative body or regulatory committee force Frontier Communications to credit consumers' accounts for the services they've lost, wherein the entire botched transition has been [categorically] no fault of their own.

In the meantime we received boxes in the mail to return our FIOS equipment, thinking this was some mistake because we have a work order in process, but days later our service was discontinued to our bitter disappointment. Now? I have an Early Termination bill of $122 which I refuse to pay since I didn't request such. We had Frontier as Oregon residents years ago and we were not impressed with them back then but we thought we'd give them a chance but it seems nothing has changed. Class action? I'm in.

I've been told, "gonna be fine by 8 o'clock tonight, by tomorrow morning, give it 2 days, it should be fine then, we are gonna send a technician in 4 days..." and no one shows up so I called them back at the end of the day and they tell me no one's coming because the problem is in your central office, whatever that means, and no one bothered to let me know not to wait all day, so I need to keep waiting. I need to wait.

Well I've been waiting and it's getting frustrating already. I cannot get a real estimated time from this company of how long I need to keep waiting for my service to be up and running... Is it 1 day, 1 week, 1 month? I turn my tv on everyday to get disappointed every time. Yesterday turned on my TV and found out not only my channels aren't working still but now all my recordings are erased... gone!!! Whats next???

I've missed 2, 3 weeks of my shows so far. I missed games, lost all recordings, missed work waiting for tech, and countless hrs of being on the phone trying to figure out what's going on. I did not ask for this!!! Worse service ever. Their staff doesn't even know what's going on. All they wanna do every time I call is remotely troubleshoot the cable box, then doesn't work then tell me need to wait. I just got off the phone and their new date they gave me when my service will be up and running is May 21, 2016. That's today. I'll keep waiting tonight then still won't work tomorrow so I'll call back and they will give me another date and over and over again!! It's what's been happening for almost 3 weeks now. So frustrating!!

The supervisor then instructed me to call Customer Support during regular business hours to have the Streaming Server reinstated. I asked how long that would take and he waffled, used "transparent" (he threw that one around a lot!) and finally said that "customer support would be better able to answer". I initially signed up with Verizon in March and was not told of the impending change to Frontier, which I mentioned, along with the fact that I never received notification that I was losing the ability to access Netflix and HuluPlus - which I'm paying for but can't use now - and asked why. Needless to say, did not receive kind of satisfactory answer.

Extremely disappointed in Verizon for not being forthcoming and not giving the option of continuing as a Frontier customer. And Frontier needs to get their act together! Customer service is atrocious. If they can't provide the service we signed up for, and had as Verizon customers then they shouldn't be allowed to penalize us for leaving.

On Wednesday I called and found out that I should have never made that $104 payment on the Internet site because it did not credit my account. And that there was an issue with my router. The lady on the phone walked me through all sorts of rebooting techniques to no avail. She then told me a tech would come out on Thursday and restore it from the jump station. Either he never showed or it didn't work because I called back that evening and they then promised - yes PROMISED - that a tech would be out Friday between 9 am and 5 pm and would fix it. He never showed, he never called, still not working. I called this morning. Here we are Saturday and I was told - guaranteed that a tech would be out today - Saturday. Here it is 4:22 and no tech. I have asked to speak to supervisors numerous times and I am told, "There is nothing a supervisor can do that I haven't already done". They refuse to transfer me.

I am on hold again and this person again said the same thing when I asked to speak to a supervisor and now she is calling dispatch back and asking if the tech is authorized overtime to attend to tickets that have been sitting in the queue for awhile (like mine). I have asked for dispatch supervisor number and have been denied. If they won't let me talk to a supervisor or a supervisor can't do any more than what they have done, why have supervisors? Now they are saying, "We promise we will have someone out there tomorrow!" This is the only internet provider in my area, so they have us over a barrel. I have lost so much money this past week. Time to contact an attorney!

Today May 21, I am yet again on hold, third customer service representative, and over an hour on hold trying to find out about when we will have our service back on. Not one department will take responsibility. They turned it off in error, but can not seem to turn it back on. Wish there was another option for internet carrier I would switch, so if you have Frontier Communications as a carrier leave well enough alone or you will be stranded.

Verizon was always accurate in their promises, indications, recommendations and services, so I was sure this would be resolved, the latest the next day which would still hinder my schedule severely, but it was only 1 night w/o the service. My nightmare started the next day. The promised technician never came. Even though I started to inquire early into the status of this visit (the same foreigner accent: Indian accent was a constant characteristic of all the multiple and different people on the opposite side of the line), the emphatic, apologetic, and reiterating indication that it would, w/o a doubt, be resolved that day was a previously formatted repetitive script, obviously memorized and rehearsed multiple times by each and everyone of them during their training session (I guess) in how to sound involved, caring, convincing and above all apologetic ("I am sooo sorry for the inconvenience and the long wait time").

Towards the end of the day, I started to lose my cool and my voice. They had guaranteed that before 5 pm I would have all my services reinstated. At that point I did not trust a word. After 5 they started stating the ticket was "still opened". When I cornered this particular lady into telling me if that meant I would get the service that day even though it was after 5 pm, she would avoid answering and state a list of unrelated things. This particular interaction was the worst of them all (not stating that any of them were much better) as she would take no less than a minute to answer a question, which led me to believe the call had dropped.

When I completely lost it, and my yelling could have been heard by my neighbors, and my face was about to explode, she proceeded to provide me with the phone number of the technician in my area, which was the technician that was assigned to my case, so I could contact him directly (which I later learned cannot be provided). As soon as I hung up the phone, I called this person's number. The number was a random number of a private citizen not related to these crooks/company. At that point I knew it was over. I would not be able to get this fixed. I called again and got another same accent person with the list of apologies and the lack of answers I had become accustomed to. He started the "I will resolve this" sketch as nobody else before me type of act.

He started by reading all the updates entered in my case and concluded by saying that the technician would only be able to go by Monday (this was Thursday 7:30 pm), but he would make the technician go to my home tomorrow (Friday) as his great move. It was insulting to anybody's intellectual capabilities. After a aggressive verbal match I had never experienced before, he promised that the technician would be at my home between 10-11 am. Needless to say this never took place. At this point I had decided to change cable/TV/internet providers. This was never resolved by this "company". We resolved it our way. I have never endured something that made me vividly experience the concept of mockery, disdain, scorn, farce, deception, bluff, cheat, insult, disrespect. Avoid this "company" like the plague!!! If any action will be initiated, count on my full support.

Then there is their customer service. What in the world is going on with this? From now on I refuse to deal with the customer service folks that are not U.S. based and speak English as their primary language. I have called the internet service's customer support so many times that I have grown weary. Once I got the great person and the customer service was GREAT, and one of my problems was fixed (not related to the internet issues). After literally more than 10 calls to the customer support for internet problems, a representative said, "I wonder why no one has submitted a ticket on this?" And everytime I call, a different rep gives some crazy explanation as to why there is a problem and his/her solution will fix it. And it never does. The company has become horrible in so many ways. I will be looking to switch to a better alternative if one exists where I live.

As I came back, I called from the road and asked them to start it back up again, they said they never stopped it. I said, "What? Are you kidding me right?". So I got home and it was on and yet they discontinued sending my regular paper bill and denied access to my account online. So, I had no idea we were still being billed as they always sent a paper bill and we never changed my preferences. I didn't receive a bill indicating we still had service while we were gone nor after I got home.

Then I called again thinking we should have had received a bill by now, I looked online for my account and could not be accessed to the internet. So, I called them again. They had charged us - for all the time we were gone plus late fees - they told me they would get back with me but I would have to pay the bill or lose service - they might credit me but she would have to check and it would take three months before I would see any credit if her boss thought I should receive one. I asked her to send paper bills. This of course that never didn't happened either. What happened to good ole customer service giving what the customer asked for in the beginning? This should not happen. Good grief this has been a nightmare with them. This is really sad to me, we have no choices about services.

On April 20, 2016 after being bounced around to various agents and given conflicting and ridiculous explanations for my bill, I finally got through to a supervisor who explained that I was charged an early termination fee and assured me that the charge would be taken off. On May 20, 2016 I received a letter from their collections department stating that my bill was "seriously overdue" and that in 5 days my account would be given to a collections agency. There was a number on the bill that I called and after being bounced around for over an hour, in addition to being told I had called the wrong number, they couldn't find my account, etc.

I was finally told that the request that the supervisor put in to have the fee "waived" (it didn't need to be waived because I wasn't in contract) was denied. No one ever told me this. Besides, I was not in contract!! Anyway. I have taken this matter to the CT Consumer Affairs and will tell EVERYONE I know NOT TO EVER sign with this company. This company is disgusting and their business practices downright illegal. The way they handle customer issues constitutes harassment... I wish I could get back the countless hours I have spent on the phone with them.

One day we turn on the TV and we have an update from Frontier. Naive me thinks 'Oh good, maybe they finally did something.' After the update it's even worse than before, now we have still roughly 40 channels but our guide has been disabled, and obviously still no on-demand. We call them back about the missing guide, and apparently it's a "known issue". It takes them three more days to send out another update. Maybe this will fix something, there isn't much more it could break. But no, still no fixes. After the newest update, we are down to eight channels (in English) there are a few Spanish infomercial channels too.

Forget the 100+ I'm paying for, forget the 20 or so I actually watch, I now have channels 2 through 5, 7, 9,11, and 13. Still no guide, no on-demand, no solution in the foreseeable future. So I once again call them, holding back what at this point is starting to edge beyond anger, and the service tech decides the problem is probably my router, which isn't even connected to the TV, so he proceeds to have me troubleshoot a router that works perfectly.

After about thirty minutes of messing around with the router, he determines that there is a problem with the set top box and notifies me that a replacement one will be shipped out in 7-10 business days. Well I just got the new set top box and guess what. It still doesn't work, the phone number I have to call to activate it has been disconnected and Frontier is unable to activate it from their customer service line and is unable to provide me the correct number to activate it.

So now I have 0 channels. Now I'm pretty sure their service can't get worse. But Frontier has surprised me in the past, they certainly do excel in being the worst TV service provider I have been unfortunate enough to deal with. I'm writing this review as a warning to anyone considering signing up for Frontier. I have had some pretty bad TV service in the past we probably all have but this is beyond ridiculous. My only other TV option in my area is Time Warner Cable and they are notorious for being absolutely horrible (in my area), but it might actually be a step up from what I get at Frontier. I will continue to update this as new developments emerge.

The person he transferred me to I can barely hear then we got disconnected. Called again and I got another person. Told him everything that happened with my change in product and asked why wasn't the change done and because he didn't want to deal with it he put me on hold with no notice and transferred me somewhere else that said my wait time is 25 min. So here I am still on hold with no updated contract and probably will be paying more since my contract expired. I think every person I know that has Frontier has had a problem and I been with this company since it was Uverse/AT&T.

Call #1: Total call time was almost 1.5hr. After being transferred I spoke to a customer service rep Deborah. She at one point said something like "Do you understand we don't have all your information and billing details from Verizon?" Seriously? Isn't that their job? She spoke to her supervisor and was working on adjusting the bill. She came back on the phone and said the problem was that it should have been a prorated rate and that it was also just billed wrong. She said the bill I last paid on 4/18 was for services until that 4/18. So the bill I looked at today was for 5/1-5/31 and for the dates 4/19-5/1. She was going to tell me the new numbers and then the phone call got disconnected. Did not receive a call back.

Call #2: I called again and got connected to customer service. I told the lady that I was speaking to someone named Deborah and she had spoken to her supervisor, that I had been on the phone with her for over an hour and that I do not want to go through the whole issue again and would just like to speak to Deborah. This new lady chatted with Deborah online and told me Deborah had said she would call me back in 15-20 minutes. I waited over an hour and no call back.

Call #3: Called again and said that I was waiting for a call back from a specific person which never happened. Was put on hold for 20+ minutes to connect to the "state department". Finally got connected with someone and the phone immediately got disconnected.

Call #4: Asked to directly be connected to the state department customer service. Was disconnected while being on hold. Call #5: Connected with someone named Ashley and told her this is the 5th time I'm calling and have been dealing with their company for the last 3 hours. Asked to be connected with the supervisor. Placed on hold for about 45 min and finally spoke to a supervisor, Matthew. He was polite but at this point I was beyond frustrated. I also basically had to forward the order receipt I had from 3/10 to his email so he could see the order charges breakdown. Again why am I doing this? Isn't this their job? After being on the phone for over an hour again by now, he said he has to check some things and would call back. He actually called back a few minutes later but was still figuring it out.

At one point during our conversation he said "and it looks like your bill for June says [$400 and something], this is incorrect too". He said the bill for this month would include $163 for service + $64 prorated charge + $50 credit (that I will see taken off my next bill). This brought my monthly charge for May to $277.49. He said my bill for June should be about $130 (the $50 credit would be taken off) and then monthly after that to around $179. But he said it may vary a little because taxes are different with Frontier as opposed to Verizon. I said to email me proof of the $277.49 because as I logged in to Frontier.com it now said I owed $302. He took a screen shot and emailed it to me and said it may take a few hours to adjust to the correct amount. I also said I wanted something in writing that said my next bill should be around $130 because I don't want to deal with this again. I am still waiting on that.

Numerous hours later and I have wasted almost half of my day. I was never told about a switch and the fact that I owe $64 and an additional $50 more now? Why can't they just adjust the bill correctly now so I can pay that at the right time - i.e. next month? And why do I have to describe my bill breakdown to them repeatedly? Get yourselves together and figure it out! I've never had such a bad experience with any company ever.

I've never been hung up on by a customer service representative. I myself am in customer service and I thought that was the rudest thing to do to someone. I will not be buying from them. I called back to let the manager know and I can hear the gentleman in the background ranting like a dumb animal. Screw him and apparently the service itself sucks too so... Yeah.

The sickest thing is I don't think they care very much. They aren't accredited with Consumer Affairs or the BBB. They don't respond to any of these complaints or try to fix anything. They don't even have local offices any cities nearby. Their customer service is not even raising a ticket for tracking, when you can actually get through to them, is virtually worthless and can provide you with no information on what may or may not be going on with your services. They simply change the phone number on the account and say, "We cannot find the account number." What kind of ** they are doing I am not understanding.

If they were forthcoming with that kind of information I would be a little bit more understanding. I'm sure it was a huge challenge to take over the huge volume of customers that Verizon had, but they had a year to prepare and they have handled it very poorly. If they are not capable of handling these many customers why did they take over when required set up is not there for serving the customers. If you have any other choice of ISP, avoid Frontier at all cost. I don't have any other rating to give less than 1 Star. There should be some negative rating as well which is less than zero for this kind of company.

My reason for calling them was because I could not get my Voicemail to work. I followed their instructions and I kept getting the message replayed over and over again. Because of this, I tried to get to the phone quickly so that I wouldn't miss an important call that I was waiting for. In my rush to the phone, I slipped and fell. I can barely walk and was unable to get to the hospital for an Xray. I am still in pain and still do not have my voicemail. My phone goes on and off without any reason. Sometimes I cannot make an outgoing call.

This is completely unacceptable. Note that this is actually an upgrade from what the service was like in April, when there were almost daily outages for hours at a time. I'll be doing absolutely everything I can to get the word out on what kind of company Frontier Communications is. I'll do everything I can to break away from their service to get literally any other ISP to provide my service. The sickest thing is I don't think they care very much. They aren't accredited with Consumer Affairs or the BBB. They don't respond to any of these complaints or try to fix anything. Their customer service, when you can actually get through to them, is virtually worthless and can provide you with no information on what may or may not be going on with your services.

Did they cap bandwidth to people so they could stabilize their services until it was under control? Is my internet slow so they could prevent more outages? If they were forthcoming with that kind of information I would be a little bit more understanding. I'm sure it was a huge challenge to take over the huge volume of customers that Verizon had, but they had a year to prepare and they have handled it very poorly. If you have any other choice of ISP, avoid Frontier at all cost.

I have to say the best story is when I called about the phone AGAIN, only to have the customer service rep "John" literally tell me, "Oh well, we have other customers!" I asked to be transferred to a manager and "John" said "you will have to hold for 30 minutes to an hour." REALLY? That's all? Only 1 hour? Ok transfer me! Well he DID transfer me, he transferred me to DISH TV. As the phone connected to a recording that said, if you are interested in DISH service press 2. WOW! Still no phone going on 8 weeks! My advice, if you have choice, DON'T choose Frontier Communications unless you like horrible service. We are shopping for a new provider and very angry with Verizon for making this sale. As a result, we are never going to have Verizon for our cellular service!

I waited until 2:30pm then I called customer service again. I was then told the tech reported he had called me and I told them I didn't talk to a tech and I will do a screenshot of my call log to prove he didn't call. The lady then told I must have missed the tech's call. I got upset and asked for a supervisor. She told me they could do any more for me than she could on this matter. I told her once again I wanted to speak to her supervisor. Then I was put on hold for 15 min. I explained what has happened and the man I spoke to told me the tech will be at my house at 5:30pm. I then asked to double check. I heard him correctly the tech will be at my house at 5:30pm. He said "yes."

I took off work early to make sure I was home at that time. I waited until 6:05pm to call again and I couldn't understand the lady because of her accent. I was passed around for 20 minutes.I finally asked for a supervisor. They asked why I need to speak to one. I told them because they weren't very helpful. I waited for 30 minutes on hold before I spoke to someone. I was then informed that the techs in my area didn't work after 5pm. I was pissed they had just told me what I wanted hear to get me off the phone instead of fixing the problem successfully. I told the lady they couldn't hold me to the contract due to them not hold up their end of the contract. I was then told I would have to pay $9.99 cancellation fee. I told her I wasn't paying that because I didn't even use the service because they couldn't have a tech at my house when they said he would be there.

This a poor way to conduct business and to charge some for your mistake. To top it off on May 19th 2016 at 9:04AM the tech guy called me to notify me he was on his way. I told him there was no need to. I cancelled my service because he couldn't show up on time yesterday. He told me he didn't get the work order until this morning. I find it rather odd. I was told different stories both days I spoke to someone from Frontier.

I have called every other day and got the runaround not and I got a 471 dollar bill in any way outraged and no one there even care to assist me in any way. I am so frustrated with them. I just want cancel with them and can't. I have been on the phone for over 2 hours every other day - wasted countless hours and is very upset with no resolve still. This has be a nightmare for all of us making us keep their service. Verizon did not tell me when I renewed my contract with them on 3/19 that they were selling the company in 2 weeks on 4/1 unless I would have not renewed with Verizon for a company I know nothing about. I need some help with this and have been hung up on, mistreated, and told me that if I remove some of my services I will pay more. This is ridiculous.

The service rep. Ian said "I know we have been ripping you off for years, but I will make up for it and we will even try to refund some of your money. If you will just give us a second chance to make it up to you. We realize that we have been abusing our customers, but we have a new corporate philosophy." He then spent a hour looking at different service plans that would not take advantage of me. He was silent for the whole hour. I kept asking him if he was still there. He looked at 37 different plans, all of them designed to rip off Verizon customers. He told me he would have to call me back.

The next day he called me back. He spent another 45 minutes looking at 30 more plans. He was silent for 45 minutes. I had to keep asking him if he was still there. Again, all of the plans he looked at on his monitor were designed to rip off Verizon customers. He would have to call back a third time. He was the last Verizon employee who tried to help me. I called customer service again. This time, after I said "I have a complaint" the rep quickly hung up. The next time I called I started yelling at the rep before she had a chance to hang up. I screamed at her for 45 minutes. She developed an attitude. "What do you want from me, I just work here. Do you know what is like to have a job where all you do is listen to people scream at you all day? This is a horrible company to work for." Then she hung up.

A few weeks later I called again. After screaming at the rep for 30 minutes, she said "I am going to refer you to our regional supervisor." I said "fine." At this point I had no legal reason to stay with them or so I thought. The regional supervisor said "look, I can't help you, this company is a rip off, all I can do is lower your bill by 30 dollars." So the bill was slightly less. I went to the Verizon store a few blocks away. The rep at the store said "Here is the private phone number for Lowell McAdam, the CEO of Verizon, everybody who has talked to him, has been satisfied with the results." I said "I am sure I will never get past his secretary."

Of course I never even got CLOSE to his secretary. His DIRECT (sic) number went to Verizon Corporate. They said "We will connect you with someone who can help you." Then I was transferred to Verizon regional who said "We will connect you with someone who can help you." Then I was connected with Verizon Bradenton who said (get ready for it), "We will connect you with someone who can help you." I was then connected with a local Verizon service tech who said "Let me connect you with someone who can help you." I was the connected to a Frontier service rep, who had no ** idea what I was talking about. He did not even know who the CEO of Frontier was, much less the who CEO of Verizon was, who I was SUPPOSED to be talking to, not a lowly service tech from a different company.

Meanwhile back at the Verizon Store, I guess the Verizon employee was tired of dealing with angry Verizon customers because he then told me to "Get the ** out of my store," so I left. I made many numerous calls to Verizon customer service. I usually had to listen to elevator music for 2 or 3 or 4 hours, before I could get someone. Then the rep said "I have to put you on hold." After 45 minutes on hold they hung up. Or "I have to put you on hold." After half an hour I was talking to ANOTHER service rep. She just decide to palm me off on another unsuspecting rep. Verizon was losing so many customers that I called and they told me I had signed up for another 2 year contract. I said "What?" It's called slamming. They tell reps "If you do not retain 20 customers today, you are fired."

The reps know that none of the livid Verizon customers will be insane enough to yes to these **, so they do not call you and then put down that you have agreed to the contract. It's Illegal, but Verizon didn't care. The only way to stay in business at that point is to FORCE your customers to stay with you. THEN Frontier took over. It's impossible to believe that a company could be WORSE than Verizon, but they are. On April 1st me (and every single customer in 3 states) lost internet, phone, and cable for 24 hours. A week later I lost all 3 services for 3 weeks. I usually had to wait for 5 or 6 hours to talk to someone at Frontier. As soon as I said "I have a compliant" they would immediately hang up.

With no phone service I had no way to dial 911 (I have serious health issues, if I had a heart attack, I could die). I finally had enough after 6 years of this abuse. Verizon kept promising to make it up to me while simultaneously ** me. THEN after they soiled their own bed and because of it their company wasn't worth anything, they had to sell it to a shadier undercapitalized and incompetent company like Frontier, ultimately it's the poor consumers that suffer. Frontier claims I owe them 500 dollars, which Verizon says I owe them for my non-existent contract. I told them "fine, take me to court, I'll tell the judge my side, you tell him yours and we will see who he believes."

With Verizon and Frontiers reputations now, there is no way the judge will believe them. Both the Florida States attorney, and the Florida Agricultural commissioner are now suing Frontier for this ongoing catastrophic mess. What the state's attorney and AG commissioner don't recognize is that the only way a hyper capitalist/fascist company like Frontier will pay attention to the consumers being raped, is after a few Frontier employees meet an untimely ending. I'm with Bright House/Charter now.

My Internet has steadily gotten worse and worse since I got Frontier and it's to the point now where I cannot even get a web page to load. If someone reads this who is in Frontier Corporate Office all I have to say is HOW CAN YOU DO THIS TO YOUR CUSTOMERS??? You run a terrible company and should be ashamed of yourselves!!!

Now, today, May 18, 2016 our service has been disrupted and after calling, they state it is in our box and cannot get here until Saturday! I noticed online that there have been numerous calls today because of disruption with service in our area of Florida! Our hands are tied into a contract that I believe should be null and void. Can we, as subscribers as a whole, file a class action suit against this poorly run company? Consumers should not have to be held accountable for a service that is not being provided.

A day later my son told me the DVR player was not working. Sure enough after 8 years of working it was no longer working. Called Frontier again. Another 4 hours of rebooting and being put on hold. They could not fix the problem and said they would send a person out to look at it. The scheduled day Monday 5/16/2016 no one showed up. Tuesday 5/17/2016 I called Frontier and cancelled the service call. I also called Time Warner and scheduled a install from Time Warner. During the afternoon I had a call from Time Warner and they said Frontier would not release my phone number. Another call to Frontier and after several minutes they said they would release the phone number. Also now getting a message on my phone that says new voicemail that I cannot get read of. Called on this and spent another two hours and still have the same problem. Hope this company does not last for too long.

My bill has remained the same but my internet connection is messed up. I know it's not my computer or me -- it's Frontier. I want them to fix it, and don't try to charge me any money either. I will wait for my contract with Verizon to run out and if Frontier has not fixed this by then -- free of charge -- I will have to go with someone else. And I'm also upset with Verizon for what I call, "pulling a fast one." No warning, they just did it. Not fair at all. Come on Frontier, get it together!

Today, after giving multiple chances, I have had it with this company and spoke to yet another customer service to disconnect all of my service. She was extremely rude and stated that if I were planning on working from home, I should have disclosed this fact to them and that I should have been under their business plan. No apology was given during the whole conversation. I asked for a credit on my bill during the time that I have not had service and she indicated that the only record that she had in the system was from three days ago. The customer reps both overseas and the ones in the U.S. have been extremely unprofessional and incompetent.

I then called the customer service # again and was on hold another 20+ minutes while a recording kept advising me that I would get faster service if I went to their online site. I can't get into my internet! I finally reached an agent that found the work order only because after stating they found nothing, I gave them the problem #! I told them I was cancelling Frontier and asked who would reimburse me for my lost day of work. The agent said I would have to discuss it with the business office. I informed them that my effective date for billing purposes would be April 7.

The next week, after Charter installed internet and landline feed, I received a bill from Pioneer for $149.64! I, again, called customer service, waited my usual and was told that they would remove my bill. Again, they couldn't find any information about me so I had to supply the trouble # that never was rectified. Today, I received a bill for $196.55 from Frontier. I called my usual customer service #, waited for my usual long time and was told they could not find my information even after I gave them My account number. He asked if he could put me on hold while he checked and 25 minutes later I hung up without agent returning to the phone. I am done calling, being lied to and misled. Anybody considering this company, run! I am 69 years old and this is, by far, the worst service and customer care that I have ever received. The next correspondence will be taken to my lawyer.

A month and a half later it's not getting fixed. They had a work ticket on it is if they come out when I called them what time they're coming out they said they're never coming out, they'll fix it through their company. After I waited and waited and waited. Still waiting. I called over 20 times being on hold for hours upon hours. Still waiting. They put VM on my phone and now I can't get any messages. My poor mother doesn't know how to call to get the messages. We don't know the code that they put on it. When I called to find out about the code they tell me put in one thing, I put it in and it's not the right code.

When I called the guy to tell him we don't want it he said we don't have Voice messaging. I said we do they didn't never took it off. He was so rude. He said, "You have to learn how to fix your answering machine." He said it's not their problem. I said, "it's been working fine when we had Verizon." He said, "Let me put you on hold (before I could answer)." I was on hold for 45 minutes, he never came back. This company is a joke.

Both my husband and I receive harassing phone calls, even after we have explained the situation and repeatedly requested they stop calling our home and cell phones. Now, in April 2016, we are "sold" to Frontier, whose service has been far from what we have been getting charged for. I call, can't get through to anyone. I do not have the time to sit on hold for hours at time. So after taking the initiative to set up new services, and I FINALLY get a hold of someone at Frontier, they tell me they cannot prorate my DOUBLED bill (two bills issued in about a month???) and after explaining that I want to speak to supervisor, I am NOW sitting on hold (although I can hear someone checking on the line every few minutes, so I believe they are leaving me on hold on purpose). When is someone going to issue a class action lawsuit against Verizon/Frontier for the money they have stolen/are stealing from hard-working people???

Failure number 3 is I am paying for services that do not work. My internet is intermittent, my house phone randomly drops calls, tv on demand doesn't work and my DVR service doesn't always work... But yet they want me to pay them $352. Not today! Terrible company, nobody wants to help me in customer service. They tell me to fax all these documents all these different places but nobody seems to ever get them... Just one letdown after the other. A class action lawsuit should be filed for the state of Florida.

I just tried to pay my bill today. That's all just pay my bill. On Frontier's website they have some options where you can pay your bill and not incur a $3.50 fee. I chose this option, however the system would not let me pay using this "available" option. I was forced to call them five times, speak to 2 representatives who advised me that I can pay over the phone but I would incur a $3.50 fee. Well, this is why I chose to pay online to avoid the fee.

I feel sorry for their employees because I wanted to yell and scream but that will not solve a thing. OMG, they are the worst and we are their guinea pigs. I know this because many of my friends and some business owners I know have had major problems with Frontier. What are our options now? Dish? I am just waiting for the moment when I will no longer have service and have to sit at Starbucks to use their wifi.

First, Verizon should have given us a choice of continuing our contract with Frontier or cancelling our service with no cancellation fee. Second, Frontier should have gotten their ** together before they took over so many accounts that they clearly cannot handle. Third, no one should have to pay an additional fee to pay with a credit card. That should be a convenience to the consumer in any venue. Fourth, this is just preparing us to get off the grid, get a hanger to use for an antennae for our TV and stock up on stamps so that we can send snail mail.

I am not happy and the crappy part is this: there is nothing I can do about it. I need internet to work. I need it for school. I am stuck with this crappy company who hasn't figured it out yet. By the time my contract expires (July 2017) they might have their stuff together but I need to get things done now. I wish I had other options. :( I miss Verizon...

When speaking with customer service they said I didn't have service and didn't know why I was being charged... me either. Then I was hung up on. Had to start all over with someone else. I've basically had to give a blood sample to get my account info pulled up. Doesn't seem they know how to credit me. But they best stop charging me moving forward since I HAVE NEVER BEEN A CUSTOMER and have not received any services for which I am being charged.

The reps were all kind and embarrassed and apologetic. This isn't their fault. I feel so badly that they work for such a despicable company and spend all day every day getting screamed at. But you will scream, as it is that bad. Asked to speak to a supervisor 8 times, as their reps aren't given enough info or jurisdiction to really solve any problems, but each time was told they have no way of reaching a supervisor. Already switched to Bright House who is connecting our service first thing tomorrow morning. Frontier is really, really bad. : (

I spent 3 days on the phone with them and they kept telling me they were going to fix the problem. Then the problems were supposedly resolved (they never resolved the problems), they insisted it was AOL fault. This resulted in several conference calls between AOL, Verizon and myself. Although Verizon finally on day 3 admitted it was their fault their only response to me was to assure me that it was happening to a lot of customers not just me. Then on April 1, Verizon posted a notice that we were transferred to Frontier, no warning no explanation, just a link to Frontier.

I call Frontier April 3, they could not give me an account number. They just told me I owed roughly twice the amount of my bill. I told them I was not going to pay this amount. They told me that since the transfer everything was such a big mess. They could not help me out with any information not even an account number until at least April 13. Since verizon customers are billed a month in advance my balance should have been 0. April 10th I transferred on phone landline to a different company. They need the Frontier account number. Since I could not provide it their representative called Frontier while I was still on the line and told them I was transferring our service. Frontier tried not to give them my account number but the representative was good and persistent and told them I was on the line and could give consent which I did. They very reluctantly gave the account number and security code to us.

They were informed to disconnect our service on April 13th, which they did, both the phone and the computer. I asked just for the phone to be disconnected on the 13th not the computer. We transferred our computer service to another provider on the 14th of April. I called Frontier on the 18th of April to confirm the phone had been disconnected and to tell them to disconnect the computer internet service. I removed all of the Verizon equipment modem and removed Verizon programs when new service was installed. They did not request the equipment be returned (the equipment was provided by Verizon not Frontier). A representative confirmed to me that ALL our Frontier services has been terminated as of April 14th (I have his name and time of conversation but won't mention it here). I asked him 3 times and he confirmed 3 times all service terminated April 14th.

Later in April I got a bill for more than what my monthly bill had been with Verizon, no explanation of how much services were or why the increase. Additionally the bill covered from April 10th thru May 9th. Needless to say I will not be paying for services we did not receive. We were not under contract to Verizon, it was month to month nor did we sign any type of agreement to be under contract to Frontier. Don't mind paying for the lousy service for the period of April 1 through April 14th but no longer than that. Since we received no equipment or contract from Frontier there should be no other charges. This company is very difficult to deal, very few people their customer service speak English. The minimum wait time I experienced was 45 minutes on hold. On one call after waiting 45 minutes when I told them I was in the process of disconnecting all services, they hung up on me. This was about April 10th.

Very very discourteous representatives, very poor service. We are in California and would never recommend doing business with Verizon or Frontier. I have since discovered that even prior to this transfer of services Verizon and Frontier have been affiliates. My opinion is they are both responsible for this very unsatisfactory service and both appear to be scamming customers. Verizon never sent us a closing bill and it is all but impossible to get any information from them regarding your account with them either by internet or phone, you are just redirected to different servers. I thought there was a law that required them to keep this information and make it available to you for a minimum period of time. Seems like Verizon is getting away with murder (and robbery) and is just passing the responsibility onto different companies like AOL and Frontier. Hope both Verizon and Frontier lose their licences to do business in California.

Needless to say, we still are not able to watch anything on the FrontierTv app nor can we log in, we are having issues with the internet at times, and to add to the issues our set boxes keep turning off and on on their own. They have set up another customer account, which was put under the wrong phone number, and that is one of the reasons we are not able to log in anymore. During the month of April I have contacted Frontier Customer Service several times and been bounced around from one automated service to another. On April 29th, I was finally able to speak with an actual person, I explained the issue with the account being set up by them wrong and unnecessarily because I had already linked my Verizon account to Frontier and that I thought this is the reason the account I linked from Verizon to Frontier keeps saying that it needs to be verified and we cannot log in to the FrontierTv app.

I requested for them to change the account they set up to the right phone number as I had it with Verizon, she replied that they will not do that. I asked for a supervisor, was told that the supervisor was busy and that she will call me back. It is May 16 and I am still waiting for that phone call. On May 6th I contacted a manager in the Oregon office, she is a marketing manager (I will not give her name). Left her a message and within 10 minutes she returned my call, which I was surprised. I explained everything and she told me that she will pass this information to the right manager and that it will take at 5 day for someone to contact me. It has been ten days and no one has called me to settle all the problems.

Their customer service is the worse I have come across, and I have had some experience with bad customer service in the past. It's the middle of May and this transition from Verizon to Frontier which was to be completed by the end of April, has been and still is a horrible nightmare. If this is the way is going to be with this company, we are definitely switching to another provider.

Since the beginning of April, my DVR has not worked properly and my recorded shows come and go. Now my roommate can't get a guide on her TV but I dread having to call them again. As for my bill... of course it went up because, as I was told: "Frontier doesn't offer discounts". Who is this communist company? I will be done with them as soon as I can find a satisfactory internet company in my area because no one should be as upset as I am with them over a stupid TV and internet system. It's not life or death, but they've pushed me to the point where I feel like it is.

Finally found a bill so I had the account set up a payment again (which I had already done online and gotten lost in the hour I was on the phone). So I set it up and then asked because of how rude everyone was to be sent to customer service so they sent me on hold for a 6th time and left me on hold (never answering) for half an hour - total on the phone with Frontier for over an hour and half. The most frustrating experience I have ever had in my life!!! I am looking to switch.

Then a few minutes' pause. She then confirms what I wanted to cancel. I say OK... more pause & then she asks for a number I can be reached. I gave it to her, again. She says it may take a few moments to go through. And, that she may need to ask for more personal info. Thought that was strange, but said ok. Then another LONG pause. I finally ask if it will be much longer... she comes back with asking for my social security # & date of birth! HUGE RED FLAG!!! I typed in, "I don't think so" & closed the chat. So I still need to cancel that channel. I'm dreading what the phone call will be like!!!

Absolutely AWESOME transition. Price is actually a little higher yet I LOST A LOT OF FEATURES. It's not like they require money. The features are NOT AVAILABLE! What a LOUSY deal for the consumer. Absolutely TERRIBLE. I was coming back from a trip when the transition occurred. After a dozen of failed attempts to set up an account from an Android phone, I gave up in frustration, cussing and cursing about how something like an account setup could be so dreadful. It's only been disappointment after disappointment since. But at least my phone, TV, and internet still worked. There were so many who lost all three for seemingly weeks! I simply lost a lot of features.

I first called and spoke to a person who said her name was Danielle but when I asked where they were located I was told the Philippines. As the norm the overseas employees use American names to mislead us into thinking they are stateside. I am not sure who they really think they are kidding but you can't get anywhere with this group. I was so angry and upset they told me to call 1-888-431-3003.

I then spoke to Drew ** for 2 hours. We discussed my account over and over and over again. At least Drew was trying to help me out putting me on hold while his boss was going from desk to desk trying to resolve other irate customers' bills at the same time. I told him that I have not been getting Premium HD channels since mid-January and that Verizon had sent out 3 reps and none of them could figure out what was going on or why. The rep that took the tech complaint told me that he knows there is an issue because other customers have been calling about the same thing.

Since 11/14 to 1/16 my services were fine. I got all of the channels I was supposed to but then one day then the HD channels like Hallmark of HSN (my employer which I needed since I work for them at home) was no longer available. The error code went from I was not enrolled to an upgrade error code after 3 hours of work from one of the tech reps to saying "This channel is not available. Please change to another station and come back to this one. If the channel is still not available then hit the B button and troubleshoot." This was all that the tech was able to accomplish in 3 hours after he changed out the DVR box, the lines, the outside box, etc.

So from Jan. to currently I was supposed to be getting credits for the HD Premium channels. But instead I get a bill for $488.83. After 2 hours on the phone with Drew I had to get off and log on for work. He gave me his direct phone # and told me to call him the next day if they do not get my bill resolved before I call. He said that his boss was going to come in the next day and work on my account. The next day I was left a message from Drew that they gave me $100 in credits and another $25 for my inconvenience, and if I could send them proof of the $303 that I paid then they will finish the credits. I did not know what he was talking about at the time so I tried to call him back less than 10 minutes later and got voice mail. I then left another message later that night and again the next day. He had left his email address so I emailed him on 5/10 with a full detail of our conversation and hoped that he would respond.

I was sent a new bill by email on 5/10 and it said that I now owe $558.29, and that was after the $125 in credits. The records they have from Verizon showed my past payment history of $135 and odd cents, but yet different amounts such as $135.16, then $135.25, etc. There were 2 payments in Dec.: $136 and they did an auto-pay of $303 on 12/22. Those amounts prepaid me until Feb. and there was a bill in Feb. for $21, and I paid $25 not remembering exactly how much to pay.

Drew said that it looked like Verizon did not credit my account for the money they took. But yet the payments were in the system. So how can I go from only owing $25 in Feb. which was paid and I was supposed to get credits from Jan. for the Premium HD channels to owing $488 for the April bill received in May, and Verizon charges a month in advance to $583 after credits for the May bill? I am livid. I AM ON DISABILITY AND I CANNOT AND REFUSE TO PAY FRONTIER FOR ANY AMOUNTS EVEN CLOSE TO $558.

They assumed all assets and debts with the acquisition so THEY ARE NOW FULLY RESPONSIBLE FOR EVERYTHING FROM 4/1/2016 GOING FORWARD. I am sure that their Legal Dept. put in the contract that there is a grace period for reimbursement from any monies or credits paid to customers for errors and corrections.

They took over 4,000,000 customers' accounts from Verizon and it clearly appears that someone or both are out to make a lot of profits from all of these billing issues. Did Verizon just not apply payments to customers' accounts to make their assets look greater than they really were? It is just my opinion but did Verizon not have to give to all parties involved with the sale a full count of recordable dollar amounts for all assets and recoverable dollar amounts for their debts in relation to the customers several times before finalizing the acquisition/sale? So which company is the higher beneficiary recipients from stealing from the customers?

There are just TOO MANY CUSTOMERS WHOSE BILLS THAT ARE SERIOUSLY OVERCHARGED FROM THEIR NORMAL BILLING AMOUNTS for this not to be deliberate. Verizon customers are on contractual agreements. How can these amounts just all of a sudden go up in the last 30-60 days? HOW MANY CUSTOMERS THAT ARE STILL ON AUTO-PAY THAT HAVE NO IDEA THAT THEY ARE BEING OVERCHARGED AT ALL? I also think that there are also customers that have many other reasons or have not opened their bills or in my case even my email address was incorrect so they still don't know they are being overcharged.

Since I never heard back from Drew I called the same 888-438-3003 # that I was able to reach him at and I ended up with another rep for another 3 hours with 40 minutes of this being waiting for reps to answer the phones, and after my legs and hands swelling due to medical issues from sitting so long I tried to simplify it for her, "How can I owe $488 for 2 months? Even if you tell me that my monthly bill was $159 after taxes that still only adds up to $318, not $488. Then now my bill is $558 after $125 in credits?"

This rep then tells me that I need to talk to the Collections Dept. at another # but of course they were closed until Monday, and according to her my account is not in Collections but the Collections Dept. is doing credits. She also then refers me to Technical Support so I can have them send out a tech to see if their technicians can figure out what 3 of Verizon's technicians can't. So I then speak to Heather and she set me an appt up for today 5/15/2016 between 1-5 p.m. because I told her I am off on Sundays. I also need to prove to them that I am not lying about not getting these channels that I am supposed to be getting credits for.

At 5:45 p.m. today I call the Tech Support and again I am talking to someone in the Philippines. This girl that had a very strong accent put me on hold after I told her that I have been waiting all afternoon and no one has called me to tell me they were going to be late. When she came back she said that she found out that the tech -- it sounded like she kept calling him Juan -- was still on a call and was not done. All she kept saying was "Keep your lines open. Keep your lines open." I asked her if I was supposed to keep my lines open because he was going to call me when he was on his way? And she replied, "Keep your lines open. Keep your lines open." And I asked again, "For today?" and she said, "Keep your lines opened for tomorrow. He will be there tomorrow." By this time I was so angry I was trying to tell her that I have to work tomorrow and she hung up on me.

I then called right back and got Alvid on the phone. He said that my work order is for tomorrow and not today. I told him that Heather set it up for today and the rep that just hung up on me told me that she was told the tech was still on the previous work order, and if the date is now scheduled for tomorrow then both her and Heather lied to me or she set it up for tomorrow without any authorization from me, and there was not even a time attached to it. He said there were no notes from no one at all, not from Heather as to why they were coming out or from the rep that hung up on me. So now I am into it with Technical Support lying to me after already going through 7 hours with billing issues.

Alvid said that he will make sure that I am the first customer on the schedule for tomorrow even though they are supposed to take orders by priority. He then offered to send me to Billing again when I told me I am still trying to get billing resolved. I refused to allow that merry-go-round to happen again for another 3-4 hours tonight when it was already over an hour after waiting 2 times for his Tech Support to answer.

I personally am done with all of their games and I think that is what they are hoping for -- that we just give up and pay them to shut them up. I think it is long overdue for a class action lawsuit against them for physical duress for those of us that this is causing severe pain and suffering as well as emotional stress trying to resolve all of these issues.

So, I was forced into accepting the antiquated service option of 20mbps/5mbps (my $90/mo "deal", if you want to call it that, included: substandard speed internet access; basic tv - channels already available with my digital tv antenna; and, HBO). Although not perfect by any means, it was a fix for the most part... My service worked most of the time, and when issues arose, I could find immediate resolution by contacting Vz's tech support. Of course, like so many others, my complacency subscription was cancelled when Vz elected to sell their contracts to Frontier.

Two nights ago, I returned home from work to functional service... This was 8 pm, Friday. Right around 9 pm, I lost my internet connection (and, subsequently, all On Demand functionality). Having experienced this intermittently with Vz, I began the process of rebooting the equipment (as this was usually what restored my service, up to that point in time). It was to no avail, however... so, I tried reaching out to Frontier's online tech team (my MO when a Vz customer, so I presumed it was a viable option). "Damon", either the only rep staffed or the one name being used by everyone working in that department at the time, was useless. Three times, he simply stopped responding shortly after the chat initiated. The final time, he asked about which service (FiOS or DSL). I was inquiring and then abruptly stated I needed to contact the telephone tech team.

I attempted to get clarification on my service immediately after he stated this but, wouldn't you know, he just stopped responding again (no notification that the chat was terminated, just no further response). So, I called. "Mitch" (no chance his real name) at first indicated that the transition-related outage was occurring because of maintenance being performed on the outside wiring in my area. His explanation came across as the tech disconnected the line to perform service which he could not then complete since it was now nighttime. Keep in mind that it was working until 9 pm... so, it was already after dark when service ceased functioning.

"Mitch" then proceeded to have me do repeated reboots during the 40-min call... and, having tried "everything", resigned to telling me that it would have to wait until a tech could physically come out Monday (having read others' comments about the consistent "no shows", a visit from the tooth fairy seems more plausible to me).

Now, in comparison to the masses, I know my service interruption is currently minimal... but, I'm three weeks away from giving birth, so I'm limited in available entertainment alternatives. As such, to lose my primary source for even a day is unnerving. To lose it all weekend because the field tech couldn't continue once night fell is both a) a crock (why would any company initiate a maintenance disconnect on a Friday night? No matter where in the mainland US the field tech was working, the earliest it would have been was 6pm); and b) the worst introduction to its consumers a company could have.

It's shameful that Vz could sell even a portion of their customer base to a company incapable of meeting the standards set. That we are now forced to just accept the "we'll get to it when we get to it" mantra of Frontier is positively absurd and, even though I recognize I have no immediate alternative, I refuse to allow it to continue. I don't work the hours I do to waste money on anything.

Here are the problems that I have seen and trying to get a clear answer from Frontier. After the transition from Verizon to Frontier, my triple bundle bill has jumped up by approximately $25 (close to 25% increase). Since I can not access to my Verizon account history and itemized bills, I can not compare apple to apple. What I see at the summary level, "Fios Digital Voice Unlimited Package" price has gone up by 50%!!! Also, "Taxes and Other Charges" are increased by close to 50%!!! When brought up to the attention of billing support staff, they offered a FDV promotion to adjust the price. When I ask for the expiration date on the promotion, they said there is no expiration, but the prices are subject to change at any time!!!

While a Verizon customer, I was an environmentally conscious person and opted for paperless billing and online payments options. After Frontier took over, for 3 weeks I had no access to my account history nor I could pay my bill. The problem with the online access (migrating Verizon accounts) was resolved and I could pay my bill online. But, there is no trace of the itemized Verizon bills and what I used to pay. Frontier Communications' performance in customer service area and their lack of accountability for fair and accurate billing is appalling. Is my experience being shared by other Verizon customers who were handed off to Frontier Communications?

My kids tried to record common shows like the Simpsons, which for our package, comes with it; however, it was and is only in Spanish and you have to pay for English. We do not speak Spanish, do not have settings on Spanish, and should not have to pay for common shows like the Simpsons in English but have them in Spanish for free. We complained for nearly a year. Our answer now and then was that they were working on it. Seriously? Yes! This is what they always say. The television cuts out in the middle of various channels when you are listening to a sentence in something you were interested in hearing. This has been going on and continues. It is very frustrating regardless of the show since you have to guess or surmise what went on the show, you just missed the important parts you had been awaiting.

The phone service was so bad, always getting annoyance calls, that we had to take the phones out. It would bother my disabled child. They kept saying they would make it right, but never did. Finally, after a very long time, they changed the number, but too little, too late. I have spent hours, days, weeks, trying to get these problems resolved. One woman said she would "upgrade" our boxes at no charge. We changed the crappy boxes to get rid of some of the problems, and no problem corrected! The problems continued! Now we have slightly smaller boxes and can't tell any other difference except she LIED and we were charged more $$$!

The remotes they sent did not work and they had to send more. I am disabled and asked for small boxes to take the boxes to FEDEX to return, but they never sent the right boxes and labels - they just kept sending the huge boxes to this very day. Now they are trying to charge me $2900.00 approximately but disconnect every time I try to resolve it. I even called Frontier but was disconnected 3 times in one day! Now this horrid company that got shoved down all our throats "Frontier" is horrid as well. Outsourced calls continue with no help. Our calls get dropped, prices went up which I am not sure is legal. I will be writing our Attorney General's office in CA and hope to get some resolve. Just wish this company was not so fraudulent in not delivering proper services and taking advantage of individuals. I need a new carrier and am looking now to see what company might be better.

I contacted Charter, who is running a special due to all the people dropping Frontier. Charter is even going to buy out my contract that I had just renewed with Verizon, not knowing they were changing to Frontier! Hopefully, I will have a better experience with Charter. It certainly cannot be any worse than it was with Frontier!!!

So are they being billed and are they paying for service! Finally, after speaking with another dept, they said this should not prohibit me from getting service, so I got a rush date for someone to come out to my home on April 29, guess what!!! No one came! I called frontier again, now they said the order never went through, it was just sitting in a queue! So no tech ever picked it up, I'm freakin livid and frustrated at this point. Now I have another appointment for June 9th. I forgot to mention the first few times I called they couldn't find my account and they're so backed up etc! Poor excuses! Frontier is the most horrible service ever. I had to waste 3 vacation days for their inefficiency. How the hell it takes 3 months to get a damn cable box? Worst company, worst service ever! I'm sick of them!

So now we are in April. During this period we realized our voicemail and On Demand was no longer available which then triggered another phone call to now discuss our not having voicemail & also attempt to cancel HBO. Also, received our now new bill to find it is over $220 which is not normal due to the HBO charge that I originally wanted to cancel in March. Contacted customer service with similar issues as the first, and asked to call back.

Late April, we attempted an additional phone call to reach a customer service rep who proceeded to tell me that her system was down and she unfortunately could not help me and I had asked her to please connect me to a representative who can to again get disconnected. We proceeded to try the online chat with little success to try to resolve all issues. I was told to contact Frontier during regular business hours to cancel HBO and that I would now be transferred to a service technician via online chat regarding voicemail issues, and to again find myself to be disconnected. This was a near hour via online chat to again be unsuccessful.

Now onto May. I attempted 4 different times to connect to Frontier to now discuss not only the March billing of both HBO, On Demand and the voicemail that we have yet to have access to. First customer service rep asked multiple times for our phone number, multiple times for our account name and multiple times for our service address to then state that our account has yet to be completely migrated from Verizon to Frontier and then disconnected me after a near 30 minutes of going back and forth with information. I then repeated the phone call to be disconnected 2 additional times after additional 5-10 minute waiting period.

At last our 4th successful call in to discuss our account to once again discuss the billing issues with the HBO and voicemail issues and a hour long wait time to speak to the sales department because the customer service rep could not help us with any of our issues. So in the meantime while we were on the phone with Frontier battling to get some sort of resolution to all our issues, we proceeded to initiate new service with Time Warner where we received both welcoming and great customer service in which we once experienced with Verizon prior to the merge with Frontier.

I called Frontier and was on hold for an hour during which it stated April's bills may come late due to change over and there would be a 14-day extension on paying. After an hour wait I figured the bill would come in the mail. Well, it did and suddenly I owed a balance forward and an additional $252.19 for a total bill of 487.93! I called again, spoke to a rep and am still waiting for a copy of the bill from Verizon showing I had a balance going forward (as you cannot access your old Verizon account online). He stated he would send copies to me as I know I did not have a balance going forward.

I have tried numerous times to pay my bill, now their online sign in says I already have an account with them but they don't recognize my email address! I have had/used that address for the last 13 years!! So I called the pay over the phone line and my first bill from Frontier which is debatable has a due date of tomorrow but according to the auto payment my due amount is now over $700!!! That is ridiculous. You can never reach a person when you call, the service is horrid, the price was also increased from my Verizon contract. STAY AWAY FROM FRONTIER!! Unfortunately for me prior to the takeover of Frontier I had just renewed my contract with Verizon! Had I known about this I would have not renewed and would have switched to Bright House. At this point I am so frustrated I would rather have an antenna! I think it would be better to pay the cancellation fee than be stuck with Frontier. I think one star is too high of a rating!

I asked again, since she has credited my account, what would that amount be so I will know how much of my bill I would need to pay at this time. She put me on hold again for about another 10 minutes and came back and stated she did not know but it will be on my bill because they have to figure the taxes. I said "OK, I will wait for the next bill." I still do not have all of my services and was never told when my services would be working properly.

Second issue, I need my telephone number to be listed. She stated she would transfer me to sales for someone to assist me. The transfer never happened. I was on hold for an hour before I decided to hang up. At this point, I feel the need to cancel my services; however, I can't get anyone back on the phone to inquire about cancelling my services. I have had the worst experience with this company and will be switching services.

So, once again I called their billing department, sat on hold for another 15 minutes and they said the $1.10 charge was for paying online. Mind you, I was talking to Habeeb in India. I asked to talk to a supervisor, sat on hold for another 20 minutes and realized that he had hung up on me. I called back and after another 20 minutes I got someone who called himself Anthony on the phone who explained that he could not see this month's payment but agreed to issue a $20 credit. He then said he was going to transfer me to collections and not to mention that he was going to issue me a credit, and for me to and ask collections if I indeed had a credit and was going to put me on hold again.

Once again I asked him what his name was because I wanted a name for reference. This time he told me his name was Fernando. When I told him that was not the name he gave me when he answered, he stated the first name he gave me was just his name he used for Frontier. After 10 more minutes I was transferred to another person. They told me that there was indeed a $20 credit but could not explain the $1.10 billing. THIS IS THE WORSE COMPANY I HAVE EVER HAD TO DEAL WITH. If you want to deal with a bunch of towel heads that don't have a clue what the F they're talking about and you have a problem with your bill, just switch companies and save yourself hours on the phone. These guys SUCK!

I then called Frontier and spoke with someone who told me the order for a new number was actually entered incorrectly, as a "new" service and the technical department didn't know what to do with it. I was assured the problem had been corrected and the new number would be in effect by tomorrow morning. Friday morning I used my cell phone to call my new number. Again, I received the recording, "The number you have received is disconnected or no longer in service." I then dialed my original/previous number and noticed my home phone didn't ring, it just went to my voice mail. I picked up my home phone and was unable to get a dial tone. I was unable to make or receive a call with any number.

I then called Frontier (again) and discussed the problem with yet another person. They immediately connected me to the Technical department. I spoke with a young man who checked on a few things, called and spoke with customer service and then told me, "It will be fixed within the hour. If not, call back and speak with someone in customer service." I waited two hours and found that there had been no changes.

I again called Frontier and spoke with Customer Services. The CS person checked my file and told me that she had a note that the service was fixed and was now working. I quickly informed that it was NOT working, and I, in fact, had no phone service. Another 10 minutes on hold and she came back to say that it will be fixed within the hour - "so sorry". As of Friday evening I still have no phone service. I'm extremely irritated knowing that I will once again have to call Frontier. I have no confidence in their ability to provide the service I am paying for.

After reading the hundreds of one star reviews I am cutting my losses. They don't have a clue to what they are doing and it shows. Pathetic. If they give one ** about where the company is going they should have all hands on deck. Here is one suggestion. They ran what would cost most companies millions of dollars on ads before the takeover. Spend that money on customer service and your system. You won't see my nearly $300 a month.

A week ago, I called because I had a question about my new bill, and they again couldn't find my account (still had the wrong phone number). I had to give them my name and address and they finally found it. The bill amount was incorrect as it turned out. He apologized that they had needed my FULL SS# to process the order, and I told them that if that was their standard procedure, I wanted OUT of the relationship now. He said that was only required on the first service upgrade call. We'll see. When I asked about what Frontier would do for all my inconvenience, the rep said he was sorry. I asked for at least a $25 credit to the account for all the time i was having to waste, and he said it would be applied on my next bill. I should have asked for a whole month free!

My order date for install is today and the "window" they gave me was from 8 AM - 5 PM. It's now 3:30 PM and there is no sign of an installer and no one is calling me to tell me when they are coming. I've been home all day. I went online and saw an order under my account for service today, but no details. I called to find out what the status was and the lines were so garbled, I had to call 2x and got disconnected both times. No one has called me back. I went online again to see the status of the order and now the order number is GONE... No record of an order for service in the last 30 days! This is outrageous. I had renewed my 2 year contract with FIOS in Feb. 2016 but would have NEVER done it if I had known that Frontier was taking over.

These two things are in direct conflict, and yet they were charging me for both. I will be terminating all of my services as quickly as I can get them converted over to an alternative. This is a terrible company, practicing FRAUDULENT BILLING, with HORRIBLE CUSTOMER SERVICE. Avoid Frontier Communications at all costs.

I called and was on the phone for over an hour and a half and they wanted to reschedule for two weeks from now. I told them "no thank you!" After many years of being a Verizon customer, I made the switch this morning. I was treated with respect, I was given an order number (something Frontier refused to do) and was told a specific time that the technician would be at my house, so my husband nor I would have to miss an entire day of work. Frontier gave me the worst customer service experience that I have ever had in my life! I hope that I never have to deal with them again! I wish that I could give Zero stars because they do not deserve the one star that is required!

My aunt called and they again scheduled a person for satuday (keep in mind SHE called them. No one called her and she waited around all day). Saturday comes and again no signs of anyone so I called and they said "We don't have an order for anything. We dont know what you're talking about". So I was angry but said "fine. Please schedule this immediately." They scheduled for sunday - didnt show, monday - didnt show, tuesday - didnt show, wednesday - didnt show.

Now it's thursday and I demanded to speak with someone higher up and explained to the supervisor that my grandparents HAVE to have access to a phone for medical reasons. The supervisor tells me that she can maybe dispatch for the next day but after call dispatch is for emergencies only. I told her I would not get off the phone until she sent someone out TONIGHT. She finally relented after an hour of me telling her it's completely unacceptable to leave elderly people without phone contact for 6 days. She explained that dispatch would send someone out within 90 minutes of our conversation. I asked for confirmation of some kind that I could reference such as an email. She said she could not provide me one. Guess what? It's been more than 90 minutes and no one has arrived. Keep in mind it is midnight now and there is no one I can get in touch with and I have no confirmation of the conversation.

DO NOT go with this company. The service is horrible. I will be looking elsewhere for my grandparents. I wish they could get a cellphone but my grandma kept forgetting to charge it so that quickly stopped being a solution. Lack of compassion says a lot for a company and I was not shown compassion once for the situation. I work in the same type of environment and this is something I would never have let go through without the situation being escalated. Also I would definitely have shown integrity and compassion for a horrible situation such as this one. Frontier is absolutely terrible and I do have other stories but nothing can top this.

When I told them I wanted to cancel and not be charged the cancellation fee, they told me that was not possible. I mean, what else am I supposed to do, not conduct my business or not have a phone to contact my kids when I'm not home. I hope something is done so we are not on the hook for cancellation fees or being charged for services we are not receiving. Hopefully a higher power shuts this place down for good.

On the day the tech was scheduled to arrive between 8am and 12noon, at 10 minutes to noon I called back Frontier to see where this tech was, just to find out my service request was marked as completed and closed in their system!!! I was baffled on how my service request was completed when no one actually came to my house. So when I asked the rep she responded that they closed my request because there was an outage in my area and that was the cause of me not having Internet. Mind you I never received a courtesy call to inform me no one was coming to my house. I wasted half my day waiting on them! I then proceeded to ask when they anticipate the Internet would be restored for which they told me they had no idea... they don't know when... So basically I'm stuck without service for 5 days and I work from home.

FRONTIER SUCKS. THEIR SERVICE IS THE WORST I HAVE EVER EXPERIENCED! It's sad Verizon sold to them. It's been nothing but issues since they took over. This is a very frustrating company to deal with, and honestly it seems they could care less about the horrible service they're providing customers with. Someone needs file a lawsuit on them. Heck I should sue them because this is absolutely unacceptable. Shame on you Verizon for selling us out to this no good company.

Call #2 to customer service line started with the rep not being able to immediately hear me when she said hello, so I spoke up and asked if she could hear me know? She said "Mm-Hm". I explained the situation and how I had been disconnected from my first call. She said "I can already tell you are gonna be rude, you need to be patient ma'am." Of course I was frustrated but this comment took my frustration up a notch. She proceeded to tell me that there is no way that she can tell me the installation tech will be there and it could be any time today so I just needed to wait and be patient. I asked why they give an appointment time window if the window was all day. She just kept repeating that I needed to be patient. She then transferred me over to the IT department.

Call #3 to the IT department took another 20 minutes with the result of them not being able to find my account number and letting me know that they can't look up service order numbers. At the beginning of the call I explained to the IT rep that I did not have an account number as this was a brand new service and I only had the service order number. She asked for the service order number and put me on hold for 15 minutes. Only to tell me that she can't look up service order numbers and would have to transfer me back to customer service. Why didn't she just tell me this in the first place.

Call #3 transferred to the service department again. Finally someone had a small piece of information for me. The technician would call me 30 minutes before arriving to my house for the installation. I informed this person that I had two voicemails from Frontier indicating that my appointment time window was from 8 to 10 am. I asked if that appointment window was ever a valid window. She just continued to repeat that I would get a call 30 minutes before the technician came for the installation. I asked if she had any idea what time of day this would be as I had an appointment and needed to also get to work. Again she repeated you will get a call 30 minutes before the technician comes the installation. I then asked if there was any guarantee that the technician would come today. Same repeat of above.

So I left my house and 20 minutes later I get a call from the technician saying he would be at my house in 15 minutes. He was AWESOME, efficient and was even very patient with my very inquisitive 2 year old son. I asked him about the appointment window. He said that he had got a notification about an hour and a half before he came to do the install that I was his next appointment. THERE IS NO REAL APPOINTMENT WINDOW! I am happy that I have internet and pray that I NEVER have to speak to anyone on the phone at Frontier again.

Worst of all, they charged me more than the price they offered to stay with Frontier. When I advised the customer service rep that I have email confirmations of the price they offered, they mentioned they can't receive or send email to confirm. I asked them "How did I get an email confirmation?" They couldn't answer. In addition, I have all the chat transcript's copies in my email that I can show them, and they basically said it's useless. Finally, decided to cancel Frontier, but they haven't cancelled my account and it takes (supposedly 3 days) to cancel an account. Funny, how that 3 days coincide with the last day of statement date. I don't trust them to be honorable and correct any issues. However, I hope there will be a California Class action suit that I can join soon.

I told him that our service wasn't working and haven't been working for like 2 months so he tells me that's when they took over the company. He also told me that they were going to credit our account for the two months that our service barely working. So they sent someone out to fix the things that wasn't working and after he got there he fixed the cable and the internet but somehow someway he messed up my phone line. We didn't notice it when he left because he checked the TV and the internet but he didn't check the phone.

To make a long story short it's been 19 days now and I've had 5 appointments no one has shown up for none of them. I am very disappointed in Verizon. I didn't get a letter to notify me that someone else was taking over the company or nothing. But they show enough sent those bills out on time. Speaking of bills I receive my Frontier bill which is double the amount it's supposed to be. Their excuse was that they are billing a month in advance. Mind me Verizon already got everybody billed a month in advance! I would say we can go back to a Bright House but they suck too. So I'm going to say find you a nice little company that sells internet and invest in Netflix or Hulu.

It's been on the ground now getting rained on, snowed on, frozen and thawed, walked on, driven over, etc. now FOR OVER A FRICKIN' YEAR, and that's AFTER their "manager" (that's a laugh) told me they were "code blue" escalating the situation to get someone out to bury the line! Called them up to find out what the status was after speaking to the manager and mentioned the over 250 phone calls and service calls to my address and told the guy I was mad enough to get a lawyer and sue, and lo and behold, ALL of my service call records (in their system, not the records of my calls to them on MY cell, all 250+ of them) mysteriously VANISHED. Go figure.

Sooo...today my internet goes down AGAIN, I call and was routed to somewhere overseas. The call quality was a -1 out of 10, then I get some lady I couldn't understand. From my cell phone, I searched Frontier corporate contact phone number and just by accident I actually FOUND a telephone number for them, called and the receptionist sent me to a manager named "Jack" who, while very curt with me, did say he would contact someone and have the issue fixed pronto. That was about an hour ago, and my internet's back on, but still at LESS than 3Mbps! Haven't heard anything on the line laying on the ground yet. If I don't by Friday I will call them.

What I'd like to do if these issues aren't fixed and I mean quickly after speaking to a corporate manager is get everyone together in my area, or maybe in California period who are having issues, have a big meeting, get a LAWYER and check into maybe filing a class action lawsuit on them so we the consumer can get what we pay for! If you do an internet search, you'll see it wouldn't be the first class action against the company for the exact same things, and I'm sure it won't be the last. I've been paying $50 a month for almost 10 YEARS for service I can't use, but in my area we have no choice. No other providers, and I think that's what they bank on.

I'm so angry Frontier didn't cancel my account when I requested. I've never heard of any company that has to make an "order" to cancel an account and charge for services a customer isn't even using plus a cancellation fee when my account is still open! If they don't close my account and charge me again I will take them to court! I've never left a negative review for a company but I feel people need to know Frontier is NOT AN HONEST company!

UPDATED ON 08/17/2016: My issue was never resolved. I paid $216 in May 2016 to close my account with Frontier. July 2016 I got a bill stating I still owed money. I called and asked how it's possible I still owe money and they said I was quoted wrong. *Sigh* I paid another $57 in July. August 2016 I received a collections notice in the amount of $36. I called and stated "I just paid $57 to officially close my account." I played the recording of the conversation with the rep clearing stating after I paid $57 my account is paid in full and my next bill will be $0. The rep responded by saying she couldn't help me because there's no notes in regards to the conversation I shared with her and my account showed I still owe $36. She also couldn't explain why I owed $36. She just kept reminding it's what my accounts shows.

Omg. I have recordings and bank statements so I will dispute the $36. I cancelled my account in April and yet I'm still dealing with them in August. I've never dealt with a company like this in my entire life and I've finally reached my breaking point. Idk what else to do but to fight back because I'm not giving them any more money.

So, my view is, if you can't get customer service at the outset, you will never get it. This is the problem. They've already had 900 complaints in Connecticut and wound up having to give customers there a $50 credit on their bill for the bad customer service and I was not given any choice in the matter. This acquisition doesn't even make this company a giant - it's a mid-tier communications company that will stay that way as far as I'm concerned. My main complaint here in California is, these "communications" companies, are doing what Ma Bell got in trouble for 40 years ago... MONOPOLY. And the FCC has allowed it, the PUC has allowed it and as a consumer, I feel more trapped now by the way business is done in America than I ever have.

The next letter I write, will be to my Congressperson and my Senator. I urge other consumers to do the same. The second part of my complaint is the consumer is now the enemy of the customer service representative in America. They cannot connect the dots from our participation to their paycheck. Without us they're out of a job... and they don't seem to care. The customer service person rep in the Philippines was much more pleasant and felt bad her hands were tied. The American representative however, couldn't have cared less. Therefore, I will divest myself of this company as quickly as I can, I won't put another dime into the pockets of investors who care nothing about the people who make them wealthy.

She also stated that my promotions with Verizon had expired such as Showtime (although that promotion had expired 10 months earlier and Verizon had made the cost adjustment). I told her to get me the proper equipment and then the cost would be fair. So I made the bid mistake of asking for pricing on new bundles. She quoted a fair price and I accepted the offer. What struck me as dishonest and sneaky was that she refused to send me a written quote with the details on the service and equipment the offer included. She scheduled a tech to come out on Monday and make the needed equipment changes. On that Monday I left work promptly to ensure that I would not miss my appointment which was between 8 and 5 PM and they would call ahead of time. That was a joke!

They never showed up and when I called to reschedule I was told they couldn't because the service is pending! Never heard of such stupidity, I had to wait until someone called me. Really?? They expect me to just run out of my work and go home to greet them? Out of curiosity and knowing that things weren't going well, I asked the rep to check and see what was the cost of the bundle I had agreed to on the previous Friday. To my most unpleasant surprise it was $65.00/mo higher than the information poorly trained rep had quoted me. She extended many apologies but bottom line the cost of my package with Verizon jumped from $118.00 to $195.00/mo. The reason was simple: they didn't offer the same discounts as Verizon and they wouldn't honor a discount coupon Verizon had sent to me that doesn't expire until the end of May.

I am not sure why a company would want to purchase an obviously successful company such as Verizon and provide such lousy customer service when they know that customer will walk away. Is Frontier really thinking that the lack of proper business etiquette is going to work? I have taken my business elsewhere and yes just like others I have to wait for Frontier to release my phone number. However, that is the least of my worries. Our entertainment is supposed to be relaxing and enjoyable, not a nightmare.

Verizon played its cards just right. Made great offers and many of us took advantage of some good pricing not to mention customer service. When their clientele was stable and the numbers were right they sold us out to a mediocre company without any shame for what they did to their loyal customers. Verizon will not have my business again. Shame on them.

However last Friday I heard that Frontier was being investigated by the FCC and a possible class action lawsuit. I assumed the problem would be fixed shortly but still the service doesn't work. And this morning when I tried the Frontier app, instead of opening, it prompts a notice with a terms of service sheet stating it must be signed to use the services, which states that you will not take legal action, you will not be involved in any class action lawsuits, they have the right to change their services without notice and that you are will pay a fine for early termination of this contract. Yet I have no access to see what services I am receiving or will receive, whether they fixed it or not.

And of course they have refused to issue credit for service interruptions or provided any solution or support and you get put on hold for hours. And now they are trying to force customers to sign a broad, all-encompassing terms of service agreement that relinquish any rights to be able to take any action against them that has already happened in the past 2 months or may continue happening, and I don't even know whether the service has finally been fixed.

This is not right and is totally unethical to string customers along for 2 months, promising things will be fixed shortly, that they will provide refunds once the transition has been completed, and saying we will have all the same services to, then all of a sudden demand you sign a contract releasing all your rights to your claims you have endured and if you don't, you now can't access those services! That is like extortion and forcing someone at gunpoint, telling you to agree or else! FRONTIER IS HORRIBLE AND UNETHICAL, I RECOMMEND NEVER USING THEIR SERVICES!!

We only have 5 months left but my thought is, you are not offering the same service we contracted for. Ie...our internet was 75/75, they don't offer that. It's 50/50 or 100/100. Our current internet status is well, despicable for anyone who has gamers in the house. I can't even stream a freakin' vid. Saved the best for last. Moments after hanging up, our internet, phone and one of our set-top boxes takes a dive. On the phone for over a freakin' hour troubleshooting with a gal in a boiler room environment that I can barely understand (honestly, no slam against her. She is just trying to make a living) we get (praying at this moment this post goes through) Internet restored, only to be informed that they can't get a tech to deal with the landline and cable box til Sunday, 05/15. Where the hell does the Breach of contract come into play?!! (Cue) heavy sigh!!!

Are you, Frontier... Ripping people off! Download the app for your phone called "Speedtest". Check what youre getting! I want out of this shady company and the whole Verizon never telling me about the sale to Frontier! It shouldn't be legal to change without service members not knowing! I expect a lawsuit for those loyal Verizon people for years having all different services to have the rug pulled out from under us! It was bad enough when Verizon stopped broadcasting the Weather Channel! You live in a state like Texas, where you need to have access to up to minute info on weather! This is wrong in so many ways! I lived in NJ, not too far from Verizon corporate. I've only used Verizon. Now Verizon, needs to wake up! I don't need it! SIGN ME UP, IM READY FOR A CLASS ACTION SUIT AGAINST VERIZON AND FRONTIER!

This is my umpteenth time calling in the last 2 months and put on hold; one time I was on hold speaking with customer service in Philippines with the line so distorted that she couldn't hear me and I couldn't hear her properly for more than 2 hours and got cut off; another time on hold for 45 mins and cut off; another 1 hour and 45 mins and hung up on me. Today I've told them they need to resume my fax service definitely. I'm sick and tired of explaining "what seems to be the problem" for the millionth time to so many customer service or tech support or sales team; the crowning achievement for them out of all these conversations without anything getting fixed is they charged me a bill for $194 for the crappy service they provided me with for the last month.

I have been forced to go with another company for the services and now Frontier wants to charge me an early termination fee. This is not right... they did not honor the contract I had with Verizon and now expect me to pay more because I canceled their joke of a service. I am so frustrated with this company. Shame on Verizon for not notifying their current customers and shame on Frontier Communications for taking over another company that they are ill equip to handle.

My last bill with Verizon was 144.88-2.00 so you tell me how it jump from that to 172.48. Please figure this out for me and I paid it so now I am waiting on a refund from someone taking money from me that was going to Frontier so I can pay that 172.48. I was told not to pay anything until my Frontier account is updated. But I did print out my page just in case they take it down and say I don't know what I am talking about I got proof. I truly miss Verizon. These people don't have a clue about what to do. I want my bill to show my balance and my next payment is that too much to ask.

When I initially called Frontier I explained this in great detail. The representative (who did not speak English very well) seems preoccupied with the fact that there was an outage in my area. Although that was certainly not welcome news to me, it was not my main concern because without the ONT/ battery backup, the system does not work. Long story short, I have contacted Frontier at least a half dozen times via chat and four or five via phone and still do not have service. I have been told for several days that a technician will be coming to my home that very day, only to come to the end of the day and see nothing come to fruition. I have explained to them that I have saved many of these chats in which I have been told blatant lies. This did not seem to matter.

I finally raised enough of a stink to get an American supervisor to contact me today. She swears the technician will be at my home tomorrow to replace the damaged equipment, but we will see - I have heard this story many times only to find out later that my ticket had been placed in a "holding queue" since there was an outage in the area. Further, the representative I spoke with via chat actually said to me "we can't remotely replace your equipment". "No kidding" was my response and thus the reason that I requested a trouble ticket for a technician to come to my home. If you can remote equipment to my home buddy you are in the wrong business.

When you ask them what is it for, be prepared to be transferred 3 times and then hung up on. So when I call back I am told that a request has to be made to take it off, mind you no one has yet to explain to me what it is. This took an hour out of my day not counting the mental anguish and abuse heaped upon me by clueless individuals who could genuinely care less about your problem. So do I blame Frontier for its absolutely severe case of ineptitude and greed? Of course not, they were this way before Verizon put me in this mess and will be this way long after I leave. Verizon knew what they were doing. They took the money and ran.

Almost 3 weeks later and many calls we choose to change companies because we needed our home phone because my wife has diabetes and we had to be sure that even though she had a cell phone that we had backup for safety issues. After we switched they had a bill at mail box right away. I will tell you that I agree that I should pay for certain things on the bill and I will pay for the movies that I rented but I will not pay for the services that I did not receive. I believe they should not be able to hold me responsible for something we did not receive. They did me a injustice when we could not use the one thing that is considered a lifeline for us. If we can do our part by paying our bills on time all these years they owe us the courtesy of not charging us for services that we did not receive the way it should have been.

I have to say the nicest one of their employees that we talked with was the one that we talked to about closing our account and helping us switch our older home number we have had for years. But even then we had to pay for one company we went to and pay for Frontier not to shut our account down until they agreed to give our number to our new company. The Frontier account was held open for over a week because that is how long it took Bright House to get them to release it. In all of my years of life I have never had so much frustration dealing with anyone. I reported them to the FCC and I received a letter from Frontier saying they fell like that had met all of our needs to the FCC. I have to say the FCC never contacted me once and I felt like they took the side of Frontier lies!!! I as a consumer have never felt so abused by a company as I have with Frontier.

I am so happy that after almost a month I switched to Bright House (by the way Bright House had our cable, phone, and internet running in less than 2 hours the day we called. We did however have to use a temporary phone number as we waited for Frontier to release us.) With Bright House getting us up and going in 2 hours it makes us feel like Frontier should have been able to that as well... They did not have to keep lying to their customers, they should have been ready for this change and failed to do this and I know they have lost a lot of customers because of them not knowing what they were doing.

I am happy not to be with them anymore because I still see that other customers are still having problems. Some our elderly neighbors still tell us they have problems with them and they have problems with their phones sometimes as well... I just pray that they never get hurt and are unable to contact someone for help which was a very big concern for us when we were with them. I would like for Frontier to not hold me to a bill that I did not receive service for. As I said I do believe that I owe for movies that I rented from Verizon before Frontier took over that is on this bill but that is all they should get from me.

At 7:13 pm tonight I received an unknown call on my cell phone with an automated message that due to unforeseen circumstances they were not able to come today and they would reschedule me for the 1st available appointment on May 12th. This company is a joke. I just wasted a full day of work and now maybe they will come on May 12th. Verizon was such a good provider. If we had a problem they would be out within 24 hours--not 3 weeks later. Do not sign up for Frontier unless you want to waste your time calling customer service every day. Just say NO!!

Late in the p.m. I called again (waiting over 30 min. to get an operator) and this time the rep was curt and not at all empathetic. I asked why my phone had not been fixed. She said they had tried some things that didn't work and that a ticket had been written for the following Saturday for some tech to come out (it was Monday at the time. She didn't give me the ticket number and I was too angry to think about asking for it). I told her that was unacceptable and I needed service before then. She said unless I had a medical condition, Saturday was the only option. I told her in that case I wanted to cancel as I need the phone to get work and I couldn't lose a week. She was fine with my cancelling; not one "I'm sorry for your inconvenience", etc.

I asked how much my $130 bundle cost would be reduced without the phone service and she said "about $20." I told her that this did not bode well for my continued relationship with Frontier. I then asked her when I would have heard about this Saturday ticket if I had not called and inquired. "When were you going to tell me I wouldn't have service until Saturday?", I said. She asked, "Do you mean me personally?" I said, "You work for a company (airhead). When was I going to be informed?" And how, since I wouldn't have phone service. She said the first rep should have told the "tech would call 30 minutes before arrival." I said, "You mean I would not know what was going on for FIVE days? And how are they going to call me?" She asked what I wanted to do and I told her I was going to get another phone service but don't cancel the ticket on the slim chance the tech might come before.

I repeated that Frontier sucks as she became more and more robot like and I finally hung up on her as our business was over. So, by the way, is my relationship with this company. I tried to stop payment for my current bill but I'm a good customer and had already sent my payment early through my online banking. This company is bad news.