Frontier Communications Reviews

Original Review: April 26, 2017

Here in the Tampa Florida area Verizon introduced us to FiOS. The service, for me, was good however Verizon was always difficult to reach. You'll speak to a human when you call up to start your service, but be advised... that will be the last human voice you will likely ever be able to reach within Verizon. Still, the Internet service was quite decent. 



Then came the Frontier Communications take-over. Their great switch-over day was a colossal disaster as literally millions of business and residential customers around lost Internet and telephone service for at least 8 hours. Enterprise customers were hit the hardest. The day was easy to remember, it was April 1, 2016. The Tampa Bay Times, and many other local news outlets, tried to help calm the outraged customers with messages from Frontier interviews. Sure, most residential customers grew annoyed at the loss of Facebook for a day, but thousands of business customers went without telephone and credit card service. From there the service stability degraded. The rock solid bi-directional speed we were paying for became spotty, throttled (at times), and somewhat unreliable.

We were willing to accept it was “Take-over pains”. It did improve slightly, for me, after about a month. But the service never regained the performance it had under Verizon management. And the customer service and support was down right hostile and unprofessional. We were still inside of our previous Verizon contract at that point, and we carried out that contract to the final day. When that day came, I called Frontier to inquire about negotiating a new contract at similar pricing. I wasn't too surprised when Frontier indicated the price was now double, and there was no other Frontier option at even close to the pricing and service level. $80/month plus tax for 50mbps speed was the only option offered to me; Internet only. 



We do have other provider choices in the area, and the three other competitors were offering the same speed at half the price. The choice was clear for me. Cancellation of our service was polite, but the representative was clearly unaffected, and their customer "retention" was uninterested. In fact, I was told this in no uncertain terms. The representative did say that she was sorry to see me go, but they were not making any money on me having the former $39.95 50MBPS internet. I was taken back by the carelessness, but I understand businesses can do what they feel they need to, it's not for me to set their rules.

I own my modem, so there was no equipment to return. The service ended. I received a confirmation of my final bill which showed I had a $45 credit. This was from the first month you "pay fin advance". I asked when my credit would be refunded to me. I was told that they have to hold it for one additional month to make sure any unexpected charges clear. This made sense to me. After the second month passed, I received another negative bill showing my un-refunded credit. I called again. This is when I was informed that it take 3 complete billing cycles after the first month to begin the refund process. Refunds are handled by Chase Credit. That would take an additional month, then one additional month to receive a Chase debit card with the amount on it. They will not send a check.


Yes, you read that correctly. It is Frontier Communication’s "policy" that they held money owed to customers must wait 6 full months before a credit process is realized through Chase, and that credit will only come to you in the form of a Visa Debit card.



I realize there is nothing illegal about this. And there is very little I can do. I am posting this story here in hopes of convincing any potential customers that this is cannot truly be the type of business you want to engage in a contract with. Why in this would you want to start with a company that doesn't value the individual residential customer, and then sets "policy" to make it so difficult and discouraging - as if to "punish" the customer. Please ask yourself: Do you really want to do business with this type of company?

I sincerely advise you to reconsider doing business with such a hostile an insensitive business. If had were a business owner considering a relationship with Frontier Communications, I would be extremely concerned - you have much more to lose than a day or two without Facebook. Please, read the reviews you see here. How can over six thousand ConsumerAffairs reviewers and Frontier customers all have similar service related issues and this not indicate a severe business problem? 



As consumers your decision of how, and with whom, you spend your money makes the strongest impact on that company. This is one company you should truly avoid doing business with.

After sending them a full accounting of the paid in full (2 Years) payments and their billing statements, I get a bill for March. I write back in a registered letter telling them they are billing me for service, 2 months after it was disconnected. Now, it is the end of April and I get a "Past Due" Bill for March telling me they are going to turn it over to Collections. Nearly 4 months with these people and I am sick of dealing with them.

Third, randomly in the mail my family received a wifi booster from Frontier... and then also a charge on the bill. We did not order anything and when we called customer service they said they would send a return shipping label. For about two or three months we were billed for this piece of equipment that we never ordered. And for about two or three months we continuously called to complain and get it fixed. It didn't get fixed until my mother sent all this info to our lawyers and had them send Frontier a letter of complaint. Then we finally got the shipping label.

Fourth, the customer service sucks. I honestly feel bad for the employees because I really think they want to help, but they just don't know how. The communication system in Frontier is literally the worst I've ever dealt with. No one knows what they're talking about and nothing ever gets done. I would totally give Frontier zero stars if that were an option. Please think hard about joining this dysfunctional organization where you're treated like a "red-headed stepchild" instead of a "valued customer."

I wanted to know when our contract was up. The girl I spoke with first told me I'm not on the list of people she can give this info to on my account! I've been dealing with Frontier all along, now they lied and told me that because I said I wanted to cancel the account! So Frontier please tell me, who did I talk with in your "tech" department and what country is he from? I would like his name. He was trying to scam me from your office! When I told you this all you said was, "Well that's not right.." Really, ya think??? That's the problem. You don't think.. WORST COMPANY EVER! Sending complaint letters to many today.

For some odd reason, the agent downgraded our service which is exactly what we didn't request. We spent another hour and half with multiple departments (apparently warm transferring between departments isn't part of the training in customer service at Frontier) and wasting more time, we received the following instructions, "Just wait about 24 hours and MAYBE things should be back to normal." What's interesting is that came from their technical department. Wow!!! Maybe I'll consider speaking with another service provider due to the lack of support this company provided.

I understand the transition between Verizon to Frontier and the issues that come from that but how long should a customer be understanding and patient before either escalating the issue or canceling their service? Verizon was doing a phenomenal job both service and customer service. Just wanted to also add that we still cannot log into HBO GO after being able to for the last years. Apparently, we're not subscribed to HBO but we've watched all 6 seasons of Game of Thrones since it begun. Anyone?? Good luck to everyone that's either going through something similar or worse. Shame on you Frontier Communications for not caring enough to train quality agents.

Once I got it finally turned on, it seemed to work pretty good. Another time I had them turned on, it never worked. Ended up being a problem with the hardware and took over a week to get it replaced. I was not able to work that week, really a pain. Another time I called a week before I was going up there and it never was turned on. TERRIBLE. Now let me tell you about the billing!! This is a total rats nest!! They never got it right, overbilled, added a month Security fee I never asked for. Never applied Vacation Service fee when I left for a couple months. They did apply several credits but my bill was so messed up. I finally had enough and Cancelled the Service on 3/13/2017. I am now waiting for a check in the mail and they said it will take up to 90 days. I'm counting the days to see if this ever comes true.

I was already planning to cancel Frontier Communications, because 2 of 5 set-top boxes were not working correctly, and several calls to tech-support had not resolved the problems (the video and audio were freezing up, until the set-top box was turned off and on again). Also the telephone sometimes was dead (no dial tone), and DVR recordings and purchased movies were disappearing automatically, despite ample free space. And the internet speed was supposed to be 75/75 Mbit, but it was more like 25/25 Mbit. So, we replaced all three services with another company at $148 per month (almost 1/3 of the new rate that Frontier had tried on me). In 2015, VERIZON sold their FiOS service (in Texas, California, and Florida) to Frontier Communications. Frontier wasted no time in running off customers. At this rate, Frontier will probably be out of business in a few years.

The Frontier stock has fallen from $8.38 in 2015 to $1.64 yesterday (21-APR-2017). Frontier lost over 600,000 of its customers in the very first year (110,000 from about 1/5 of all 620,000 customers in Texas; over 300,000 in California, and over 180,000 in Florida), and they are still leaving in droves since 2015. The CEO (Dan McCarthy) and management of Frontier Communications have done just about everything a telecommunications company can do wrong. Yet, in 2016, the CEO at FRONTIER COMMUNICATIONS CORP, Daniel J. McCarthy made $5,447,116 in total compensation ($981,251 was received as a salary, $4,455,065 was awarded as stock and $10,800 came from other types of compensation, according to the proxy statements filed by Frontier for the 2016 fiscal year).

Now requesting supervisor Marie id number ** told me that the supervisor told her to transfer to the Cancellation Dept. I'm speaking now with Zionara employee ID **, advise her she is been voice recorded which I did. After 2 hrs and 9 minutes Zionara which I am sure the name does not spell like this told me that she can't do nothing about it. I explained to her that a verbal contract was created and that if I was the one breaking the agreement I would have got sued, so Frontier has to honor the order number ** from Amber. But they decided to let me cancel instead. I also told her that the conversation was recorded and was going to be in Facebook. She did not like it and said they would be able to sue me for my 1st amendment. Zionara was the ONLY one was responsible enough to not quote or put me in the wrong order. She was very professional. Anyhow this is all. If you after I said decide to get Frontier you are a SUCKER. lol

Instead of apologizing for the miscommunication, for the "collections warning letter" I never received, or for making a mistake - the only thing they could say was, "Pay the balance and it will show paid balance on your report." As if I did something wrong. They couldn't care less that I was never notified of additional charges. Or that my house hunting was put on hold over a magical missing $50. "JUST PAY IT, ex-customer." I'm so disappointed that after being a loyal customer for 2 years, I was treated this way. I will never refer this company to anyone and regret referring them to others prior to this horrendous experience.

In April 2016, I finally told customer service via chat, that I wanted my account disconnected immediately. I paid my final bill on May 14, 2016 in the amount of $112.15 (which included Dish Network bundled). I was told via chat to await shipping packages and labels to return the hardware. I got a Verizon Wireless MiFi through work and payroll deduction with unlimited date and had 10x better service with it, than Frontier, plus it was mobile. I disconnected the Verizon modems, put them in the laundry room closet and awaited their hardware return packaging which never came. The modems and Cat-5 cables are still sitting in the closet, as I type this complaint year later.

I reviewed my credit score in March 2017 and noticed a $599 delinquent account from Frontier dating back to April 2016. I disputed it with Equifax but lost the dispute. I have no idea what information these jerks gave to Equifax, but they beat me at the dispute. I've tried to obtain chat information from Frontier, which will prove my formal request and acceptance by their customer service staff, but they somehow can't seem to find our chat records (how convenient for me). They are an awful company and I would not recommend Frontier to my worse enemy. I am now fighting against an untrue, delinquent account, and negative mark on my credit report. Awful, Awful, Horrible Customer Service Company. FRONTIER STINKS!!!

When I called Frontier they said it was my duty to notify them EVEN THOUGH I TOLD THIS TO THE THUGS MANNING THEIR OFFICE I RETURNED THE EQUIPMENT. And of course no one at Frontier can give me a detailed accounting of the $298.88. IMO this is a group of white collar criminals shaking down and otherwise extorting former and current customers. Never again.

This is the actual delivered download speed. The tests have been done AFTER TWO FRONTIER SERVICE TECH HOME VISITS. Both Techs tested the service being supplied and found no technical problems other than that Frontier Communications has sold a volume of internet traffic that far exceeds what its system capacity can provide. Documented by a chat transcript of a conversation I had with a Frontier Communications representative, Frontier Communications is STILL OFFERING THEIR ULTRA SERVICE (12 Mbps) to any new prospective clients in this area. Offering what they can not supply.

When pressed about the $39.99 per month being charged for the Ultra Service they no longer can supply, the answer is to offer a 6 Mbps service with the statement, "We don't want you to pay more for a speed you don't get". They sound to be acknowledging the fact they are only able to deliver 3.86 Mbps average service. This is a company that has been in the news because of serious financial problems. That they continue to sell a broadband service that they do not have the technical ability to deliver is, in my opinion, a fraudulent practice.

I need wifi now. It's why I set it up two weeks ago. I have been told by no less than three different people over the course of these two weeks not to go with Frontier, but I was so impressed by the salesman and price I was given that I decided to continue on. Now, after the bumbling, fumbling, inexcusable voicemail I was given, I've asked them to cancel my order completely. Now I'll have to wait, but I'd rather wait for a company that isn't going to sell me a lie outright and then cancel on me the day before like a disappointing Tinder match. Catfishing Communications is what they ought to change their name to.

Called Frontier back on 1/31/17 about TV seemed to be working better but the internet was still dropping connections. Also, bill was not $128 as they said. Instead it was $150 plus taxes. They said the promotion they applied did not fully apply because it was for the Quantum 50/50 plan, but I only had the 25/25 plan. Turns out that all along while my bill was saying I was on the quantum 50/50 plan, and I was paying for that, on the backend I was actually only configured for 25/25. Thats why the promo for the 50/50 did not fully apply.

I explained that I was on 50/50 with Verizon and had been being billed for that ever since it became Frontier in April 2015. They apologized and said they would have to escalate to another department to get that fix, but in the meantime they changed my internet channel from 1 to 6 (because 1 is known to be problematic) and if this does not improve the situation to call back and ask them to put me on channel 11. Then they transferred me to some department that could change the backend settings from 25/25 to 50/50, but I gave up after being transferred to infinite loop! (Note this was multiple calls as I kept getting transferred to wrong dept., in infinite transfer loop, or call disconnected. I have notes of being on the phone 1 hr 5 min, plus 22 min, plus 45 min. Thats for the calls that connected. Total time was around 3 hours.)

Called Frontier back on 2/2/17 about Having the 25/25 speed but paying for the 50/50 speed for several years. They had me on the phone for a long time! But after a couple hours, multiple conversations with retention department and an advanced tech to got another advanced tech on the line, they finally said my speed was 50/50. They said the biggest credit they can give me for the time I was paying for the higher speed, yet at lower speed, was $79.19. But they said they can now give me that promo but the lowest they can go is $146, not $128 as they originally told me.

Called Frontier back on 2/3/17 about after they changed my speed to 50/50, my DVR no longer had any recorded shows, nor could I use the DVR. It said I had to upgrade to use the service! Then, they told me on the phone I had to upgrade my equipment to be able to support the DVR service. I explained that Ive had the DVR service for many years and had just upgraded to Quantum 50/50 service with improved DVR service a couple of years ago well before Verizon sold my service to Frontier. They sounded confused and had me read my model and serial numbers off of my devices. Eventually they said they might be able to restore the service but all my shows would be gone! After yet another couple of hours on the phone, eventually they were able to get the DVR service restored along with our recorded shows. (Frustrating to say the least!)

At this point it all gets blurry. .. There were so many conversations, call drops, transfers, etc. that I felt like I was in the twilight zone. Between 2/9 and 2/13, called Frontier back about We were continuing to have internet issues and connection drops especially when connected to VPN. (My wife works from home. She stayed with her mom in Thailand and worked from her moms Wi-Fi for 1 week in January 2017. She stayed connected for 4 days before she had her first drop! Here, at our home in the US on Fiber Optic which is supposed to be the very best, she was having 4-5 drops a day! Each time, it froze her computer and downed her for about 10 minutes. She was extremely frustrated as this was very disruptive to her job. This time Frontier agreed to send a tech out and waive the charges if the problem wasnt determined to be on my end.

A tech did come out and he said something seemed to be wrong with my Verizon Quantum FiOS router. It still showed Verizon and would not update. He replaced it with the exact same model (which said Frontier on the outside, but it still said Verizon when you logged onto it). Also, my bill afterward showed a bunch of new charges like a $9.99 monthly quantum router rental. And it did not solve the issues! We gave up after this!

We switched to DirecTV effective 3/9/17 Frontier TV equipment was disconnected. Spectrum Internet and Phone effective 3/18/17. Called Frontier on 3/9/17. They said a $4 credit was pending so they could not cancel the TV service until the next day. Called 3/10/17 and they said that now my account was frozen due to the phone number port putting an automatic lock on the account. They said after the service is fully disconnected, I could call back and ask for a credit on the TV service. Called late on 3/18/17, they were closed. Called 3/19/17, and they said my account was automatically closed when my number ported. Said to wait for my final bill and ask for a credit for the TV service.

Called 4/14/17 after receiving final bill. It showed a $200 early termination fee and billed me though 3/21 instead of 3/18. After 4 more calls and transfers back and forth between internal billing and customer service, with some people saying they cant even find me in the system, Internal billing - said to ignore my last bill of $122.14 (for service from 4/10 5/10). It was generated in error. They did not see any $200 cancellation fee on the account. Also said if someone cant locate my account to tell them to put .1 on the end of my account number, and to wait for up to 3 billing cycles for everything to settle and be complete. Customer service applied a $26.76 credit for the TV from 3/9/17 until 3/21/17 and a $12.37 credit for internet/phone 3/18/17 to 3/21/17. Im still waiting to see how this all plays out. Im tempted to send this to an attorney.

TODAY, 4/13/17, we received another bill. Charging us for last and this month. I called, talked to a supervisor. He stated that our account was cancelled last month but their system bills for two more months and our refund/credit is in some department to be deemed yay or nay if we get our money back. Supervisor stated that it was denied 2 months ago due top lack of notes on their end. He stated that it was back in the same dept for review about said credit and it would take 2-3 months and to ignore all future bills until it states a credit. I asked what happens if the credit dept denies it again. HE SAID IT WOULD BE SENT TO COLLECTIONS FOR US TO DISPUTE!!! ARE YOU KIDDING ME. What the hell do I do now?

At 10:00 am I call to see if we actually have a tech coming out. And they say "I'm sorry that account is in your wife's name... I can't give you that information." I say... "But I'm the husband, my wife is not home. I have the password." Their response... "I'm sorry, but you aren't the account holder, we can't give you any information." So I say, "Perhaps I should just have my sister-in-law come over, say she is my wife, and give me authorization." Finally after getting passed to a supervisor and after 10 minutes of telling them what lousy service they have, the supervisor begrudgingly says... "Yes you are on the schedule. Yes, they should be there by noon." It's now 11:45 and I've heard nothing from the tech. Frontier is the worst... But don't worry... They will be able to track our usage and sell the data to the highest bidder, so I can get yet more ads. Lousy service, lousy customer relations and no viable alternative. So much for our free market ideals.

Original Review: April 13, 2017

We switched to Frontier after several years with Comcast. Over the years, the Comcast costs continued to steadily rise to the point where it became almost ridiculous to continue to do business with them. Neighbors had moved to Frontier and we decided to give Frontier a chance. Our initial experience was good, the monthly costs were much more reasonable, and then... Our first year with Frontier ended and the costs jumped by $50-60 a month. All those initial premiums were gone.

I called Frontier and negotiated with them to return my monthly payment to the original amount we had agreed on and also agreed to a two-year contract at the lower amount. But, each month, the bill would revert back to the higher amount. And, each month, I would call and talk to an account representative in their "retention" department. And, they would fix the bill but only for a month and then the scenario would repeat itself. Each call to Frontier was 30-45 minutes long. During the last call, I asked to speak with a supervisor and the account representative said she would transfer me. Ten minutes of dead air, no supervisor. The people I talk with are always kind and do their best to "retain" my business but no one ever says that they cannot honor the rate for the two-year commitment, it's a month to month deal, call back, rinse and repeat. Great example of what happens to consumers when their choices are limited.

My boyfriend called and the guy told him that service is not available in our area, only the cheapest one. Mind you I already had everything set up! These people are so unorganized and don't know their job!!! Worst company ever going with a different company with less hassle!!! I don't suggest Frontier to anyway. Stay far away!!!

Original Review: April 11, 2017

I don't want to repeat what many have already said, but I am so frustrated with Frontier that I need to vent a bit. I have 2 significant issues. Was told by the Smart Home contractor for my new condominium that I needed to schedule with Frontier to coordinate with them to install equipment before the drywall was put up. I coordinated a date for the two techs to do their installation. I was not informed that I would start being billed for service, even though the unit wasn't completed for 3 more months. Once I closed on my unit, I checked my mailbox at the building to find several bills and notices from Frontier, one of them being a disconnection notice. I hadn't even moved into the unit. I have contacted Frontier on several occasions to explain that I was not informed by the sales rep that my billing would start once they did their equipment installation, but they still refuse to do anything.

My other issue was that I was lied to by the salesman/technician when I set up the service initially. He quoted me $126/month for phone, internet, and cable service. When I received the aforementioned bills, the charges were $312/month. When I initially spoke with the rep, I told him we didn't want a lot of extras, just good internet and I didn't want to pay as much as I was currently paying with Comcast, about $200/month. There was no written contract signed, just an order over the phone. I didn't get an actual breakdown of the charges until I finally saw my bill. I don't know how a company can continue to be in business when they continue promoting these horrendous business practices. How does the government allow this fraudulent company to continue its monopoly on cable and internet service. I would be very happy to join a class action suit against Frontier.

After month or two suddenly our bill changed ($$ increased significantly). Again same thing. No prior notification. They just felt like it. Again hours on the phone every month to get refund since we signed contract with Verizon for a low price for few years. Frontier customer service would refund money monthly. Still each month we get some new charges and my husband has to call again and spend hours (Again Not Minutes) on the phone to get it resolved. Frontier mobile app on my iPad keeps crashing. (Never had this experience with Verizon.) None of the company around here offers internet speed which Frontier offers so we are kind of stuck until some other company comes to compete. I had to pick one star because I cant pick 0 or even Negative. HORRIBLE, HORRIBLE EXPERIENCE.

I called customer service on Monday April 3rd only to be told that my city requires a permit and they could not dig in my yard until the permit was approved. Please note that Customer Service is NOT LOCAL. As I was angry as to why the local Frontier service could not inform me of this sooner and wanted to speak with a local supervisor. To make a long story short, I contacted Customer Service 3 times when they finally told me on Friday April 7th that a permit was gained and that they would finally be dropping the cable on Monday the 10th.

Monday the 10th came and went and cable was never installed. I again contacted Customer Service and asked what is going on and this time they tell me that the local Frontier was awaiting a permit even though Customer Service told me the past Friday, that a permit was given and they were coming on Monday. I cancelled at that time as I had it. The initial order for service was on March 22nd for cable to be installed on April 1st. I gave them until April 10th and Nothing was ever done. A local supervisor never contacted me nor did they seem to care that I had no service since April 1st. I will never do business with them again.

UPDATED ON 04/27/2017: Wrote a review previously about extremely poor service from Frontier. Dropped connections all over the place! They owed me money and I had to wait 90! (Ninety!) Days for a refund! They say it's because they have to go through 3 billing cycles eventhough they knew there were no more charges after discontinuation. Bad enough!! But what they sent was a prepaid credit card for the amount they owed me! So now I will have to pay some of my refund out for ATM fees when I use it! BAD BAD company to deal with! Do NOT use Frontier!!

We signed up for the triple play package and set an appointment days for the install. With the new account I was going to have upgraded equipment, etc. The installation date came and went and no one showed up. I called Frontier and they apologized and rescheduled a second install date. The second install date came and went and once again no one showed up. I took off work each of these days to be available. Now I am starting to get pissed. What I didn't realize is that it was going to get worse. I called customer service and they apologized saying the original account needed to be deactivated (canceled) before I could schedule an appt for installation. They said when I received the bill for the new account to call them back and ask for a credit for the two days they no showed me.

Now back to opening the new account. They initially told me to call their customer service and cancel the original account after the installation of the second account. By doing this I could have uninterrupted service until installation day. Okay I did as asked and I had no TV or internet service for 6 days before the tech arrived. Needless to say I exceeded my cell phone data which cost me additional money. Now for the grand finale friends!!! DRUM ROLL PLEASE!!

The tech finally came out (nice guy by the way) and apologized for everything. He told me he was employee with Verizon and was allowed to stay on and work with Frontier. He said Frontier has completely screwed up this transition and there has been nothing but turmoil since. He was upset as well because a day doesn't go by when just people lay into him when he arrives for installs. He said he understands because he is in direct contact with these people who just need to vent. He is in and out in 30-minutes and the upgraded products/service I was now receiving was great.

In the back of my mind I knew I couldn't really enjoy it until I received my first bill. This is where every company tends to (cell phone, providers, etc) get it wrong, but with a little effort the problems is often easily resolved. Not for Frontier!! I received my bill and as I held the envelope in my hand I experienced anxiety like I never had before because this is where reality will soon set in. My statement was $413.00. I sighed for a moment and as I stood in my kitchen I felt that all too familiar feeling of anger coming back.

I called customer service and they said there was nothing they could do. She said this was a common theme with many of the calls she receives. I asked her why Frontier couldn't honor what I was quoted. She again said there was nothing she could do. I asked her to cancel my account altogether and I would seek services from another cable provider. Not once during my conversation did Frontier make any attempt to retain my business. I was simply floored with the situation and how no resolution was offered or even suggested. I called Spectrum Cable and got the pricing I wanted and the service they provided far exceeded what was received by Frontier.

So he tells me how to get to the pages he needs to access and then he tells to stay on the phone while he installs the new Frontier antivirus and then my computer shuts down and I ask him, "Is that ok?" He, "Yes, it has to do that" so it installed correctly. Ok. Hours go by, he said, "Call me back when it goes back on and I'll finish up. It can take awhile." 2 days and still no computer. I called back 72 hours later. I told to send me to another tech that could explain and get my computer back up and running. Guess what I have NO COMPUTER. Whatever he did fried it. My computer does not work, so I call back and tell him so he tries and tries to walk me through on what I need to do and nothing. So as he is getting tired as am I, his advice was to take it to a computer store and have them fix it for me.

I told him, "Really you fried my computer and you want me on my buck to pay and get it fixed." He said, "Yeah pretty much that's what I'm telling you." I was beyond mad. So I cancelled my contract with them and then he tells me, "You have a early termination fee and can you pay now." I said, "Ha I guarantee you that fee will not buy me a new computer or even close to pay for a replacement computer." He, "You still owe." I told I want them to pay for my computer. They are crooks. I have written to them asking for some kind of compromise for compensation of the price it will cost to replace my computer. And I reported them to BBB. Sad, sad.

After calling so many times and speaking with four different managers who also couldn't help me, I asked for an email to confirm my account had been closed. The guy I spoke with said if I didn't receive the email in 24 hours to call back, so I obviously ended up having to call back to YET AGAIN be transferred to three to four different people who then told me they were not allowed to send emails outside of the company "it was just the way the system is set up".

Well about a month later I received a bill for $175.36- for setup charges (when the router was dropped off on my doorstep) and a whole month of usage including shipping for the router that again was dropped at my doorstep supposedly by a Frontier tech. So yet again I call back and speak with several different people for the girl to tell me she submitted a request to waive the bill, but I won't know for sure for another one to two billing cycles aka 30 to 60 days minimum. I then ask her about making sure it doesn't affect my credit negatively. She said I would receive a couple calls before it went to collections?!? She also told me to find the closest location and drop my router off. I did that immediately. When I got there the guy at the desk said, "We don't even take those back." I asked to have him check to see if my bill was waived and he said, "It didn't look like it on his end." Literally was the worst most unethically experience ever!

I am very unhappy with the situation and I feel we should hold Frontier accountable to the interruption in services which seems to be regular. What are my choices when I am at work and can not reach the ailing relative at home? What are the choices of residents when the companies are not providing services that we pay for it? Who will defend and protect us? A very unhappy frustrated customer!

At 4:00 no one had showed up so called again. They said some will be there tomorrow am between 8:00 and noon and will call you before arriving - no show. I am currently AGAIN on the phone and they are telling me I have two services orders - one for today and one for April 10th. This is absolutely the worst service EVER. We had been with Verizon for years. They had us sign up for a two-year contract last March which we did not knowing they were going to sell. Was just told now they will come out on April 10th. Unacceptable service.

I hope the Attorney General and the Federal Trade Commission does something about this. It seems to me like a scam going on here. Being shuffled around in hopes that the representatives of Frontier don't have to deal with the issues people have, also being hung up on, and being insulted by those reps telling you you haven't made a payment, when their bills are incorrect to deal with. I challenge any Frontier employee to take a serious look at my calls, and just for giggles pull up the call conversations it's enough to be appalled. Maybe consider class action lawsuit. At this point I don't believe there to be a resolution to this.. Maybe time to make a change. Shame on Frontier fans are allowing this to continue.

When Frontier Communications took over from Verizon in Southern California in May 2016, I set up a new 2-year contract with Frontier for TV/Internet/Phone. Starting in July 2016 -- the 3rd month of my new contract -- my bill almost doubled. Suddenly, for example, I was being charged $19.99 a month for HBO, which I never requested and for which I have paid $199.99 to date and counting. Since the sudden and steep increase in my bill, I have tried for the past 10 months -- without success -- to get Frontier to remedy the situation, to reinstate my original contract, to correct unwanted and unapproved changes, and to either refund or credit me for the overcharges. As of today, the overcharges fall somewhere between $750-$1,000; and, of course, they continue to accrue as each month goes by without a correction.

I have attempted to resolve the issue repeatedly over all this time and have spent hours and hours on the phone with various Frontier reps: customer service, billing managers, retention specialists. Each call ended with all of these reps assuring me the problems with the contract had been fixed and that he or she would put through a request for the appropriate dollar credit. None of those assurances came true. The contract remains unfixed. All I got for all my trying and all those hours was a string of broken promises. The overcharges have not been recompensed.

As a consumer, I have felt and still feel completely helpless in dealing with Frontier. And to date, I continue to be overbilled, with no help in sight. I have filed official complaints with the FCC Consumer Protection Agency, FTC Bureau of Consumer Protection, State of California Office of the Attorney General, and California Public Utilities Commission. I have tried to reach the President of the company with no luck.

Then suddenly we get this huge unpaid bill which was higher than quoted, but as unpaid because they were sending it to my email and we thought we were paying our bill since we were paying the one being billed to my wife's account. They would send us an email telling us our bill was a lower price, and that it was being automatically paid - they were charging this to my wife's credit card, but then when you looked at the attachment to the email, the amount of the bill was different than what they were charging us. Finally talked to someone today - or rather should say tried to talk to her. She just talked and talked, you could not get in a word to explain what the problem was, and if you even started to talk, she would just raise her voice and talk over you. I have NEVER dealt with a customer service person quite like her.

I just do not understand how a company like this can exist because they cheat their customers, quote them prices and then raise the price in the billing, do nothing to resolve the problem, will not give you a written quote when you sign up with them, and you can never get a phone number to call anyone back, they will give you a representative name and location but if you call that back they have never heard of that person - HELP, what can you do about a company like this.

Is there any government or State organization that you can call and file a complaint with. Normally, I would just try to work this out with them and then move on, but I know they are not only cheating me, but are doing the same to other people, and when you try to talk to a customer service person, she just talks right over you and drowns you out. You have to fight for speaking time with her and you are going to lose because she has no customer service skills, no telephone manners, talks over you and interrupts if you get two words out. Shame on this company - anyone who works for them must be ashamed to admit it. HELP, HELP, HELP.

When I called to make my original request to cancel on 2/3, my service was actually upgraded to a second internet service and complete change of my original service but no cancellation. This resulted in a bill for $525.17 that Frontier has been unwilling to adjust. When I called to question this bill, I was told of the error and assured my service would be canceled. It was but it was not backdated to the original request date of 2/3, it was actually future dated. When that cycle ended on 3/15, an additional day of service charges in the amount of $24.41 were added to my account for no apparent reason. Upon disputing these new charges, I was assured by Eric that credits of $589.07 would be applied to resolve my account. Unfortunately, those were denied as were the $662.36 in credits that Ronny applied to my account on 3/20.

In between calls regarding my bill, I was also experiencing an unbelievable amount of errors in trying to return my equipment. Rather than sending me boxes to ship my equipment back, I was sent all new receivers and a new router! The following day, not one or two or even three packages of boxes... but 5 different packages of boxes began arriving to send my original equipment and now my new equipment back to Frontier. Good fun there but back to my account and the charges that remain...

I spoke to Katie ** on 3/31 who issued more credits, this time in the amount of $618.39. I asked for Katie to please have her lead or supervisor review the notes and subsequent credits she was issuing to ensure they were submitted properly to avoid being denied. My efforts were futile as the credits were denied anyway. After speaking with Michelle this morning (4/5), I have been told that new credits in the amount of $608.25 have been submitted but were likely to be denied as well since they appeared to be the wrong amounts.

At this point, I am at a loss. I have documented everything to the best of my ability, I have walked each representative through every step of the previous attempts to try to get my account resolved and I have been as patient as I possibly can. Unfortunately, I am getting nowhere and turned to this as a means to vent my frustration. If this review can help someone else avoid the frustration I have been dealing with for 9 weeks, then I will have some satisfaction. I cannot emphasize enough... be specific when you call to request cancellation and document every order number, every person you speak to and every amount that is quoted to avoid a repeat of my situation. Good luck to the rest of you because I am afraid you will need it.

About 3 days after I get a phone message with a new order number saying no problem with phone number and cable install date as well as service install date I had already told no thank you but they went and did this anyway. I wanted to change providers anyway so I let it continue. Cable installer company called to set up a 7 day time span to install. I called them back as I was asked to do because of locked gate. They said they would call 24 hours before install. Never gave installer the correct number. Found him in front of my house. He had the wrong number. Said he was just looking at the job and would return the next day the next morning.

The service installer shows up 4 days early with the wrong date. He leaves so I call the number I was given and was told they could not find my new order number but found my old number that is on hold because of the business phone. Tried to talk with them, was told it was the only order they had so told them I no longer wanted their service. 2 days later I received a message from the cable installers company to make sure I was happy with the job they did. Lambert installers. I really can not understand why a big company like frontier.com would be this bad yet there is no way to contact them, only salespersons.

Speaking with your customer service representative back in January, I was assured that your company was now back on track to offer services for our community of Mote Ranch. I blame this one on us because even after speaking to friends and neighbors regarding their nightmares with your company I felt how hard would it be for your company to simply just connect back our landline so my business could be up and running by February. I found out the hard way by losing a very important conference call in February due to your company’s incompetent handling of the situation. That was just the beginning of the nightmare to follow once again by your company.

The landline was installed on February 7th, 2017 and worked for 12 hours on the first day. On the following day, February 8th, 2017 it was not working. I had to wait till February 9th, 2017 to speak to one of your technicians in your office to get the line back on again. This time we had service on the line for 6 hours till it was not working once again. I called into your office on February 9th, 2017 ticket #** and was told I would have a technician out to our home between 8am-5pm on February 10, 2017. The representative showed up that afternoon and spent 3 hours working on the line and got it to work for 8 hours until it was once again out. Needless to say I am not one of the retired people in the community and I work another job away from my residence to pay for services that do not work due to undue training and follow up.

The next call in was on the same ticket number which is #**, which I was told a supervisor would come out February 11th, 2017 to get the line working. The representative came out and this time the line worked for 11 hours before not working again. I then from work on that morning called in to have someone once again come out to get this working. During this simple project that your company could not figure out, I lost a contract on February 10, 2017 due to I was not able to have a working landline for my conference calls setup.

On February 11th I spoke to your representative and was told that they would have the line working by the 12th and that I would not have to be there due to it was an outside line issue. Of course no one showed up on the 12th or 13th to fix this so still without line. On the morning of 13th I called your company and told them to just cancel the service and I would find someone else more experience to install the line. I was told by your customer service team that they did not even show anyone scheduled to come out till the 14th of February to fix the line that never worked? In the first seven days of this starting I have had a line that two weeks that was working for a total of 20 hours. Does this at all sound like anyone would be confident in your company’s service? In a two-week period, I personally have spent 30 hours of my time to get a simple landline in my home with your company that guaranteed how they have changed.

This story gets better, I then get a knock on my door on February 14th, 2017 and one of your representatives is there saying he was in the neighborhood and knowing the call was not set up till the next day would like to take a look at the line to see if he could fix it? This is right after I spoke to your representative and they told me that they would not have a technician in the area until the following day. I could not take my disappointment out on the technician for just doing his job so I advised him that I have already had this service disconnected and contacted another company to install the line.

When I was speaking to your customer service representatives at your office I was told that the account would be cancelled and this would be closed out. Imagine the shock I had when I received a bill from your company for $66.05 for a line that worked for 23 hours. I called your office and spoke to a very rude customer service department representative that told me that she was unable to resolve the matter after explaining to her about the service calls and non-working line. The representative said she would have to transfer me to the department of the president that would be able to adjust this bill.

When she transferred me I was disconnected so I called back and another representative tried again to transfer me which I sat on hold for 40 minutes before once again being disconnected. At this point I had to step away before calling back, knowing that the height of disappointment at this time would be taken out on the next representative that was unfortunate to get my call. I did call back once again to only get disconnected when I was transferred to a manager’s line.

In between all of this I receive another bill with an adjustment of $6.84 in credits due to I guess you cannot bill the State department for a line that never worked for more than 23 hours versus making me pay for taxes that were not legally billed. On another note the company that I hired to come out the following week had the line up in hour and has been working without a hitch for over a month without any interrupted service. Back to this new bill obviously your company feels that I should pay for services that were not supplied and unsatisfactory work to follow up to fix the problem.

That seems pretty common for your company which I am paying the bill, but also submitting my complaint to ConsumerAffairs and the Better Business Bureau regarding the way your company does business. I am also speaking to our HOA Board in regards to having your company removed from our area which should not be hard at all since many of my neighbors have experienced similar horror stories dealing with your company.

Please find enclosed check #** in the amount of $59.21 as the final payment to your company for services not completed or fulfilled. It really fascinates me on how companies like Frontier manage to stay in business based on unsatisfactory services they offer. I guess it is due to most people will not take action to make sure their friends and family will not have to deal with companies that run like Frontier. Dissatisfied customer.

In late December, early January, I made a change to our internet service in response to a Frontier offer I received in the mail to increase the speed for an additional $10 per month. My bill had been running at $233 to $239 per month. So I assumed the new bill would increase by only $10 per month. Much to my surprise I received a bill in January for $454.60. I contacted your billing department on February 4th. The agent reviewed my account and found several errors. She indicated she would make the necessary credits to the account and that I only owed $266.98 which I promptly paid by mail that day. I did not get the agent's name, but since your company records the conversation you should be able to verify the conversation.

I then received a subsequent bill dated February 22nd for even a greater amount, $559.66! I again contacted your billing department and this time asked for a supervisor. She informed me that the agent the previous month had not made any of the corrections, but that she would correct them. She apologized for the inconvenience and promised to correct the errors. She proceeded to tell me that after making the necessary adjustments that I should pay only $310.75, the higher amount due to my having purchased the NBA League Pass. I agreed and that very day, February 27th I mailed my check for $310.75. This time I obtained her employee number, Erin, **. You can also verify the discussion by checking the recording made of my call.

Now I received a bill dated March 22nd for $455.47 and checking my account online I find that your company is carrying me as delinquent even though I paid what I owed timely! I again called your billing department and spoke with supervisor Angie, employee ** on March 28th. This lady informed me that the previous supervisor was in error as she could not make adjustments herself because they were greater than her authority, that the credits had to be approved by another department that had denied them, none of which was ever communicated to me or explained as clearly the charges were wrong.

She advised me that there is no way I could speak directly to the department that has the authority to make the total adjustments, but that she could resolve it herself with the help of her supervisor. She reviewed the account and found that I was being overcharged $187.89, that she would make $87.89 of the adjustments that were within her authorized limit, but that she would have to get her supervisor to approve the balance of $100. Her supervisor was on another case and she said she would call me back. Several hours later she called back and said her supervisor had approved the balance of $100 and that if I would send in $267.89 that would pay the balance in full. I sent the check the next morning.

I went online this morning and found that none of the credits had been posted, nor had my payment been posted, though the latter probably had not arrived and posted yet. My account is still being carried as delinquent despite the fact that I have paid what I owe each month! Thus, the actions of Frontier constitute in my judgment deceptive trade practices as Frontier is trying to extract payment for something beyond what I agreed to, hoping that I will give up and pay for what I do not owe. I will not!

It is such a horrible, ridiculous and NOT honest company. I spoke to 2 different representatives before I installed the service. WHY did they confirm a different rate that you say you do NOT offer to me? Just to get me installed? I feel being trapped and tricked. Would NOT recommend Frontier to anyone. PLEASE BE AWARE, YOU ARE NOT GETTING WHAT YOU SIGNED UP FOR, BUT A HIGHER RATE! IT'S A TRAP!

I contact customer service to get the internet back on. The first person I talked to (I won't insult customer service agents by giving her that title) would continuously try to talk over me. I would get two words out and she would just start talking. After asking her not to talk over me several times, I told her to send me to a supervisor. She instead hung up on me.

Fourth call, the next day, and was told still owed back payments. Asked why this was not cleared yesterday when I called and paid bill but the representative had no answer. I will be attending my next City Council meeting and recommending the City find a new provider to contract with. I urge others to do the same. This is no way for a company that claims over 20 years of service to be operating.

I keep calling them to tell them I did not have any service from them, after the wait... hour and hour the supervisor came and I was told him about my situation. He was listen after all and he said: "I think you better pay for this amount if not they will sent it to the collection." What??? End up they sent me to the collection. Well what can I do? pay for it or hide? The Lawyer again them? Because they are liar and ripoff. Frontier community is the bad company I ever had.

They claim to give credits to have your bill adjusted, only the credits never come due to being denied during account review by another department OR they take so long to show on the account that you've gone through more billing cycles that are wrong and the problem just compounds, and you have to keep going through the process of trying to get the account fixed. I was told by one customer service rep that there was a 6 week backlog on approving credits. Give me a break... 6 weeks?? How bad is the problem that there is a 6 week backlog to fix billing errors? That told me all I needed to know. This company is screwing 1000's of customers over.

I caught them in a bold faced lie when they were promoting service in Texas. Their advertisement said I could get 75/75 mbps internet speed as part of a bundle deal AND their graphic comparing plans available on their website confirmed it. But when talking to customer service to order it I was told I that was not offered. I threatened then to contact a lawyer and should have in hindsight for false advertising and bait and switch tactics. But I was offered a "better plan" by the sales agent. So I agreed to take the "better plan". However, since day one I've been over billed and 3 months into the service my bill is still not correct in that it reflects hundreds more than I should owe, and I have been threatened to have my service canceled and sent to collections. I have made payments on the account every month of what my bill should be but it shows I still owe hundreds more.

Having had Frontier service since Dec 16, 2016, I can say this company should be shuttered and fined millions of dollars for their misdeeds and borderline criminal conduct relating to advertising and billing, not to mention putrid customer service. I am now at the point I think there are enough current and former customers who have experienced ineptitude by this company to show habitual infringement and fundamental flaws within their business model to the point that it appears at least some of the company's tactics to defraud customers are intentional. And as such, I suspect there are a significant number of infringed customers that would step forward to have a meaningful impact of bringing a class action lawsuit against Frontier Communications. So I am throwing it out there. This is a case that I think lawyers might salivate over. It doesn't get much worse than this.

Getting anyone on the phone at customer service is a nightmare. Maybe 1 out of 10 customer reps actually know what they are talking about, the rest of them will tell you random BS they made up or you will be transferred a million times until you finally hang up. WORST INTERNET EVER! I am seriously considering moving just so we don't have to deal with them anymore. Oh and forget about working from home, because the speeds are too slow to qualify for any decent job.

We spent a month without the additional box. We called inquiring about the box 4 times and told it's on its way. We then decided to up our internet from 50mb to 100mb. The rep said our monthly bill now would be $150 BUT neglected to mention that we would lose our loyalty discount of $51.67! We called again and spoke to a Crystal, a manager who said that's the way it goes. Nothing they can do. We are in arrears with payment and refuse to pay the bill. We had a verbal agreement for $150 a month. Worse customer service ever. Overbilling customers is against the law. My family has discontinued service with Frontier because of same issues.

So once again on the fourth day of this adventure I contacted them again. This time the woman appeared to be very helpful. She stated that somehow our account had permanently been disconnected and we had to put in a request for a new service and that could take up to two weeks before someone could be over to hook us up. That seemed like b.s because we already had all the equipment and lines ran to our home so there was no need for a serviceman to have to come to our home. After explaining this to her she transferred the call to technical support where I was told that they could not help us. Then the call got dropped and it just happened to be a Friday at 5 pm when their support is done with until Monday. So here is a weekend without internet which means without any type of television, way for my children to do their online classes, etc.

Now going on day seven. I had no clue how or when my service would be connected again. So I contacted them again. I just want to note that every conversation there is at least a twenty minute hold time. So on day seven I contacted another person who was not very helpful and did not know what was going on with my account, so once again we were discussing having a serviceman come over to hook up new service when we got disconnected again. When I called back I was speaking with a new person and lo and behold this man was a miracle worker because he had our service turned on with the flip of a switch. It seemed to me that out of all these people that they must have been looking at different accounts because they all had different stories to tell me.

So all in all seven days not so bad besides the runaround. I have four children plus my boyfriend and I so our internet usage is very high so originally we had a dual line ran to our home so we could have a faster connection and not be booted off because we were exceeding the bandwidth. I would like to admit this service worked wonderful very wonderful for us for many years. When all of a sudden it was running very slow that we could not really do anything and or modem started to kick us off like every 5 minutes. We tested our speed and we were only getting half the speed we normally was running.

Once again back on the phone and scheduled an appointment for a serviceman to come to home. A week later he finally came to check out what was gong on. He then informed us that they only hooked one of our lines back up instead of two and he would inform the office and we would receive a phone call in the next couple days. A week went by and no phone call, I decided I finally would contact them again. I put in the request to have whomever call me that knew what was going on and three days later I received a call just so we could schedule another time for the serviceman to come repair our problem.

One would think they could just flip another switch and have both our lines up. Guess not so my boyfriend took the day off waiting for the serviceman to be here so he could come inside and check our modem. He waited until about 2:00 pm when I returned from work to contact someone to see if they could give us a time frame because I had things I had to do for the kids and he had already missed out on $100 worth of pay from work. They informed us that they could not even find a repair ticket and then after about ten minutes he found the ticket and told us that the serviceman would be here in between noon and five.That would have been nice to know my boyfriend could have went to work at least until noon.

We waited the rest of the day no phone call and no serviceman. So today we contacted them once again and they inform there is no ticket for a repair order made and they do not know when they can fix our problem!! What??? So at the end of this conversation I am now awaiting a phone call from the local manager. Wonder how long this will take.

I'll add that I'm happy with the FiOS product itself. I have occasional dips in speed, but for the most part I get speeds consistent with what I am paying for, and have experienced only a couple of complete internet outages over the past couple of years.

Original Review: March 23, 2017

I decided to upgrade my internet speed because I was paying $34.99 for 15/5. On the front page there was a 50/50 for $40.00 for new customers, which I thought I could maybe do as an upgrade. The person I talked to on the phone said they could do that. My bill comes around and it's $65.00. I call and I get a guy named Joseph, who I'm pretty sure is the same guy I talked to last month. He asks for my account number and pulls up the wrong account. So everything I said he was going, "Nu uh! Nu uh!" like a three year old. We eventually get my account pulled up and he basically just says that $65.00 a month is correct and basically just "oh well" that somebody told me it'd be $40; I still had to pay the full bill.

If they couldn't do 50/50 for $40 that's fine - but I'm upset that I was initially told that they could and was then charged something else. I asked to speak with somebody else and he gave me 1-888-597-4738 as the number for the billing department. The number doesn't work, and Google comes up with nothing for that number, so I'm pretty sure he was just blowing me off.

Last year I spoke to 3 people in billing (April, July, Oct) to resolve this issue and each time they told me it would be taken care of. Every time it took over 1 hour to explain how convoluted my account has been since the transition - it was suppose to be very easy - 1 phone line and 1 high-speed internet line for $125/month. They billed me for multiple lines and said we owed over $1K. I was forced to pay $800 because they cut off all our service yesterday - 2 days before the date on their letter.

We sent all the info again to a billing dept supervisor today and told him their customer support dept told us our service would be restored by midnight this morning (again yesterday they disconnected us). I've been talking with the supervisor for a couple hours today and waiting to hear back from him on when our service would resume today. No call yet and then I find out he is on the east coast so I called from another supervisor - 5 transfers, two hang-ups, and 1 hour later after explaining to each of them what is going on before they could connect me to a supervisor.

How frustrating it is to deal with this company!!! Their CEO, COO, CFO and board members should be on my end of this issue. If we had another provider at our mall, we and other tenants would switch in a heartbeat. It's very unfortunate in the year 2017 that a monopoly that has the worst customer service even exists. Help!!! Help!!! Help!!! A very frustrated customer.

Then a couple of days later, I get another voicemail about a technician going to install services. So I called again and they said they would cancel. So then the "Office of the President" for Frontier emailed me, so I called her and she tells me that they have an account for me, where a technician installed services under my name at my address, and has been active since JAN 4, 2017!? I told her all of this is fraud because I never ordered anything, never opened my door to no technician, and now I have a bill! ETC, ETC,... She said I was correct and said "Her employees will need more training" which they really REALLY DO. She said she would take care of my account and cancel my account. 2 weeks later I get a bill from FrONTIER!! This company is fraud, unprofessional, ETC! They are making fake accounts for people and billing them for something that was never ordered and running their credit without permission!

Last weekend, I had to go through 6 reps and FOUR hours to get a password reset on my account so that I could use the features online. I called to order a channel for my husband on Vday and the rep told me that they didn't have the channel. After review, I found that it was on their channel list. So, I had to upgrade my package. The rep gave me a price and when I got my bill it was DOUBLE what she told me. So then I had to call in and had to speak to 2-3 reps to figure out that problem and why I was lied to.

I have been paying for channels that I can't receive - in particular the music channels. Every time I call in, they don't know why or they say that it has something to do with the Verizon to Frontier transfer. Finally after 7 months, a tech came over and "fixed it". When I opened my current account, it took a half dozen visits for the tech to get my PHONE working. Finally the last guy came and said that the idiots before him were idiots and he was kind of like "the closer" that actually knew how to provide tech service. I literally started to tear up since I hadn't had my services to work from home for over 2 weeks due to their inability.

I think that Frontier purposely has a front line of incompetence to stop customers. That way, customers get fed up and won't argue with the extra fees or overcharges. I am so so so much done with them. I don't understand why no higher power does anything - why they are allowed to conduct business this way. I am so tired of wasting my time talking to them... so over it.

Last Sept I had a pending credit on my account online while the representative had me on the phone, ensuring me that I would get this "partial credit" for what I had been billed and a stop to equipment charges on my next bill. They couldn't even retro REFUND me for using my own EQUIPMENT!! seriously..:-( Here we are in March and my contract is over, I am ready to celebrate. Would be nice if all that credit could pay off my last balance with them, but I doubt it'll happen that way. Worst customer service ever!

This is not a negative on the people on the phone, they were doing the best they could for me, but it's simply in the way the system is set up. They obviously don't want to show you the terms of the contract until you're on the hook. Spectrum was able to provide what I was looking for with 20 minutes on the phone. Unfortunately they don't have FiOS, but I'm going to have to settle for cable because I've completely lost confidence in Verizon / Frontier after this conversation.

Since I was paid in advance they say I have a credit of $130 and I will have to wait 90 days to get my refund. When they cancelled my service they took my old phone number with them that I have had for over 20 years. I can't get that number back so I can transfer it to a credible service. Being a customer of Frontier has been a total nightmare.

The next 4 months were spent explaining this situation to multiple customer service reps, who would argue that their company would never waive an installation fee. So I finally got a competent rep who waived the fee for me. But guess what? Yep. The next month the fee was back! I am beyond frustrated at this point, so I tried one last time. And it worked. Fee waived. But then I got this double charge to my account. I'm fed up. I'll be looking for alternative internet providers right away. They didn't even deserve one hour of my time. Yet I gave them HOURS.

By the time we bought our house last September, Verizon had already sold everything to Frontier. The first month or so, when we were still in our apartment, service appeared dodgy. Channels would drop, internet would drop, we would have extremely limited access to the premium content we were paying for (actually paying more for under Frontier than we ever were under Verizon). But it was still "ok" and we assumed it was just "growing pains".

After we closed on the house we had every intention of staying with Frontier and giving them a fair shot. The sellers told us they had been Verizon customers so we assumed it would be an extremely simple "call and switch" thing. Unfortunately they were either wrong or misinformed as they were Bright House customers. I discovered this by calling Frontier to get service activated to the house, only after a moderately alarming hour-long hold. So I said, "Well, ok, they weren't Frontier/Verizon customers, that's fine. Let's go ahead and get everything switched over. What do we need to do?"

They told me the earliest appointment they had was in two weeks (hahaha). Two weeks to, for all intents and purposes, acquire a new customer. That was pretty much all I need to know. They were a garbage provider and this page proves it. We called Bright House/Spectrum the same night and they were out by 11AM the next day, the entire house was connected and ready by 1 PM and we haven't had an outage since (6 months). Pleasantly surprised with their GUI improvements too.

Recently my service was disconnected even though I made an upcoming payment online. When I spoke with Customer Service, they told me it was faster to make an online payment arrangement. This is not true. They get you to call them and pay, and then made me go online to CANCEL the upcoming payment. Their chat feature is BS as well, I tried unsuccessfully to cancel my video/cable service as I recently found out I can do without and decided to get Sling TV.

I was also unsuccessful in trying to cancel my video/cable service when I called them. Almost 1 hour on hold and the poor customer service guy kept apologizing, they need to look at my account, etc. I know it's not his fault and he tried his best but wow, they really don't waste time to disconnect your services but once you want to disconnect from them and end your account, they take forever and a day in hopes I'll give up. No way Frontier, I got you now. I'll just keep my internet with you and go with my Amazon Fire Stick, Sling TV, and Netflix.

At first I was ok with everything, not until every time I called they kept giving me excuses over on top each other. They hang off the phone on my face, switch the phone to another representative. They were very rude. They make it seems like I was asking for free money. To make to story short I said I'm not going to pay them until they give me my deposit back. Let me tell you they never Did. I've spent almost 8 months without a cable and Internet. I called them this year March 2017 because my apartment only accepts Frontier. They don't accept Bright House. I ending up paying the $250 to get my service restored. They said they will send somebody on Saturday to install the service for me. The person never showed up.

When I called them I found out The technical person came to my apartment and they claim there's was no one there. That's a lies. I've spent the all day at my house. Not once I heard one knock at my door. So how the hell they came to my apartment for me not to hear somebody is at the door. Are you kidding ME??? What kind of lies is this. That's when I said to them how come they didn't call me. Well I found out the representative put a false phone number in my account. That's crazy right? And then the lady tried to say that I am the one who provided them with a false number. Why would I provide a false cellphone number when I just paid $250 to have my service restored? Are you serious??? Even if I was drunk I would never provide a false number. They showed me no mercy nor sympathy. PLEASE DO NOT GO TO FRONTIER Communications. If you don't want to go to through the same thing as me.

Most of my channel lineup has been deleted and same story from customer service - "I don't know what happened" blah, blah, blah. I'm done - Do yourself a favor and run from this company! I never had any problems when Verizon owned the FIOS service. It's not the infrastructure - it's the people running it. Frontier FIOS should be the case study for universities everywhere on how NOT TO RUN A BUSINESS.

The next month's bill came and it was wrong. I had to call in again and I was told again that I could get it for that price. Next month the bill was still wrong and on the phone for another hour and told the same thing. Next bill came and was wrong and on the phone. I called the CEO (Dan McCarthy) and left a message for someone to call me back that could fix the problem but no one did. I made a PUC complaint. Frontier does not know what they are doing and don't honor what they say over the phone multiple times. Slam and scam. What a shame! I could write more but this site does not give the room. Think twice before doing business with Frontier and get it in writing before you say yes to a contract or switch to Frontier. FYI.

Now for the last 2 months I've been overcharged even though I have the confirmation numbers from January. They are refusing to honor the price or give me a refund. Their answer is "I shouldn't have been quoted that price without a 2 year agreement". I was told they would review the phone call from January but imagine my surprise when they didn't. When I called back today they told me that they aren't going to do anything and basically being a long time customer means nothing. Guess I will be shopping around for new service.

They also quoted a cost savings of $10 per month. These are the reasons we switched providers. They never mentioned anything about installation costs. I asked if I needed be home for installation. They said no and that a router would be sent to my house for self installation. I was told it was an easy installation. This seemed strange but I agreed.

The day of installation came and went. Nothing seemed different so I assumed the installation went well. I waited for the router to arrive but no router came so I called Frontier customer service. To my surprise, I was told that there was no installation done nor installation scheduled. I guess this is why the installation seemed seamless. There was none.

I scheduled another installation date. I asked if I need to be home and was told that everything was done outside of the home. Wrong!! On the scheduled day of the installation, a note was left on my door stating Frontier was here to install service but no one was home. They needed access into my house to complete the installation. I called Frontier to make an appointment.

Immediately after installation, my internet went down. I called Frontier's service center and also called the technician who did the installation. Frontier's tech support instructed me to unplug the modem (no router) for 30 seconds and then plug the modem back in. I did and service was resumed. After about an hour, the internet went down again so again, I unplugged the modem, waited 30 seconds and plugged the modem back in. This continued for a couple of days dropping 5, 7 times a day followed by me rebooting the system.

In addition, my television was not working at full capacity due to the internet problems. I finally called Frontier's call center who set up an appointment for a technician to come out. No one came. I called Frontier's call center and was told the appt was for another day. Frustrated, I asked that training tapes be reviewed. I was told that a supervisor would review it, and I would be contacted. No one has contacted me as of yet.

I was told my appointment was for 2 days later around 8am. At 9:30am, I called Frontier's call center because no one arrived. I was shocked to learn that no one was coming out around 8am as promised and that a technician would come out sometime between 8am and 5pm. I also found out that my internet speed was only running at 6 Mbps and not what I was told before choosing Frontier. Now it made sense to me why my television's features was not optimal. I was so upset and asked to speak to a supervisor. This is where it got interesting.

I spoke with a front-line supervisor and expressed my concerns. She apologized for the inconvenience and said that someone would be out today. I explained though someone would finally be out to fix the 2 weeks of internet problems, there still was the problem of the slow internet speed and how I was given false information at the beginning in addition to the promise of a technician coming out around 8am.

Because of the ongoing internet problems occurring 5-7 times a day since installation, phone problems x 2, inconsistent information, and the false sales information I was provided about the internet speed, I requested all bill charges for installation and the 2 weeks of internet charges dropped. The supervisor said she could not do anything about the bill until a tech came out to assess the problem. She also told me that there was only 2 calls on record of the internet problem so if there was any adjustments to the bill, it would only be for when I called in.

I was shocked and asked if she expected me to call in 5 -7 times a day. She again stated that they only have documentation of me calling in twice. I said if the call center rep documented correctly, it should say that I have been having internet problems since installation and that she should review the tapes and documentation. She said that no matter what, installation was done and I would have to at least pay for that. I once again explained the issues and asked why I would have to be financially accountable for any cost when it was Frontier who provided me with false sales information, and the ongoing problems with the internet going down 5-7 times per day.

She once again said she could do nothing about the bill. I asked to speak to her supervisor which she would not do and stated basically the buck stopped with her and that every manager would have the same response. I asked where I could escalate my issue. She said there was somewhere on Frontier.com. 2 technicians finally came out in the afternoon. They were here for about an hour, changed out some hardware, ran some tests and said the problem was fixed. About 2 hours later, guess what.. the internet once again, went down!!

I called Frontier's call center and immediately asked to speak to a supervisor. I was told the same thing about being financially accountable regardless of Frontiers false information and poor service. I was also told that no one would be calling me back after tapes were reviewed as mentioned above. This supervisor also told me that she would escalate this issue to her manager who would respond within 3-5 days. WHAT?? I guess there was an escalation process and this supervisor was willing to escalate. I can't imagine an organization as large as Frontier not having as escalation process.

The supervisor confirmed that I only called in twice to complain of my internet being down. I asked if she expected me to call in 5-7 times a day. She said yes as long as there was not a ticket. I then spoke to technical support who ran a few test but could not find a problem. They said the next available appt was a week from today. I could not believe Frontier was asking me to unplug the modem, wait 30 seconds, and plug the modem back in 5-7 times a day for the next 7 days.

In addition, every time the internet goes down, they want me to call into the call center. Doing the math, I would be calling approximately 35 to 49 times before the internet was fixed again. Does this make sense? I was then told I could call in the next day to see if they can escalate the problem and have them try to move service up.

This experience was numbing. I couldn't believe what I am going through from when sales provided me with false information, with the inconsistent and incorrect information being provided by Frontier's call center, to the problems with installation and service. I have made accommodations in my life to be home to have Frontier install service and endure the ongoing problems. I'm not sure was Frontier is doing the same for me.

The next day, I switched over to my previous provider. The technician was professional and did a great job. My internet has not gone down since. My television is working at full capacity and my phone is back to normal. Surprisingly, when I called Frontier to disconnect services, I was told that my landline was never ported over to Frontier which was Frontier's responsibility. Though this made it easier to transfer services back to my previous provider, I am now stuck with 2 phone bills, one for Frontier and one for my previous provider.

Original Review: March 5, 2017

Ever since Frontier Communications took over Verizon Internet services, I am so frustrated with the kind of service I got. I took an internet connection back in 2016 and I was new to the country and didn't have much idea about the different types of services associated along with internet service. I thought when I spoke to the customer service when I purchased the internet plan, I just asked them to provide basic internet connection but they told me there are some promotional offers going on for free TV services like HBO and Showtime for which I wouldn't be charged.

As I complete one year of contract this year, I started seeing hike in my bill amount and I got to realize that the promotional offer they provided me ended and they've started charging for the TV services. I talked to the customer service representative that I was ignorant and didn't realize that the promotional offer got ended and requested them to waive off the charges for TV services since I didn't use it all ever since I took connection but they refused me and didn't consider my request.

2 weeks go by and it still hasn't changed so I call a 3rd time to find out the request has been denied. They never notified me of this in anyway. If I never would have called I would have never known. So now I'm being told nobody can help me resolve this issue and it looks like they have a bad habit of overbilling their customers after looking at other reviews. Their services are reliable but not their billing or customer service. I will be canceling very, very soon.

I called Frontier and told them but was told that nothing could be done until the change occurred. They ported my number but then totally terminated my account. To get it fixed, they had to create a totally new account. With slower internet and no phone service, my bill was lowered by $50/month but I subsequently found out this would only last 6 months and would then go back up to about what I was originally paying for the bundled services (including phone).

My experience has been that the older Verizon employees know what they are doing and can usually fix a problem but you are in trouble if you encounter a less experienced Frontier employee. It is clear to me that Frontier is not able to manage the Verizon network - all is fine until something goes wrong that requires their intervention and then you are in trouble.

Original Review: March 4, 2017

I intentionally called Frontier to shop from current cable company. It was known what I wanted as my bottom line payment. I was able to drop my bill from $136 to $91 a month and ended up with less channels as well. The salesman told me my bill with taxes should be about $100 or a little over. I end up with a bill of $131 because of $27 in mandated taxes. I call Frontier, end up in the retention dept.

Lady says it's because they don't know what the area is gonna charge up front. #1 all other cable company don't have this extreme tax, I certainly wasn't paying it with the current provider. #2 that's an excuse, this is a technology based company, you're going to tell me they don't have the software to calculate taxes based off zip code? So now I've wasted all this money on two separate deposits, and time returning equipment. I was scammed into a services with less service offered. This mandated tax is a scam and an agreement made between the company and "communications".

A couple of days later, the technician arrived, made the switch in short order and told me that he had already set up the 100mbps change at the office. Wow! With all of the nasty things that I had heard about Frontier, this was going well and smoothly. But, wait! There's more. Today, I got an email that my bill was ready to view and review. I took a look at it to see my savings. With the removal of TV, the price was going to be halved from $130. OMG! $112??? And, there it was... they were billing me for 150mbps. How could that be? I OK'd 100mbps at no additional rate hike. At no time did I authorize 150mbps. They just went and did it.

Got with customer service on chat. I like to remain a calm, rational person and a phone call would have been difficult to retain that level of self-control. Their reason for raising the rate was that "100mbps was not available in my area". How could that be? The customer service guy offered it and knew exactly where I lived; the technician said that he had set it up. I got my 50mbps back. I don't trust these people. Always look at the bill.

Original Review: March 3, 2017

I signed up for a bundled program on 9/30/16. Was supposed to get a $200 Visa Gift card and a $400 Amazon card and Dish installed on Sunday, the installer never showed up on Sunday with no call. I call on Tuesday and they finally installed on Saturday. I get my first bill in October and see that the bundling was not done so I call to find out that the installation order was done incorrectly and they need to change things. I ask about my gift cards and find out that they only issue them once the bundling is done and I should receive them in 90 days (that makes it February). We had planned to use them for Christmas. I don't get a single correct bill for the first 5 months, the internet service is a joke. My download speeds are 2.3 Mbs and upload is .45 (that's point 45, as in less than half an MBS).

So it's now March no gift cards. I call to find out what the deal is and now I'm told I actually didn't qualify for the $400 gift card because I didn't order a fiber optic bundle but will now receive a $200 gift card. Originally signed up supposed to get $600 now down to $200... Buyer beware. The billing is atrocious. If you are supposed to get gift cards don't hold your breath. They are going to flim-flam you and it is always someone else's fault or yours for not understanding their completely ridiculous system. I am most likely going to suck up the $250 to cancel this agreement and go back to DirecTV who I can at least count on.

Here's where it gets bad, my January bill came in with wrong amount. I called, they confirmed price of $163.96 and made adjustment. Then my February bill came in wrong, adjustment was made. Believe it or not, my March bill came in wrong. A supervisor again confirmed price of $163.96 but stated they would no longer be able to honor their contract. I was completely scammed and locked into a 2 year contract. That price raised well over $50 per month and they told me if I don't like it cancel then apologized stating my price should be $163.96 but they refuse to honor contract. Worst company in world.

I get a disconnect notice in the mail this past January 2017. I called and spoke with Betty. I told her I was not going to pay 224.00 per month for cable. She told me that she will get me a great deal. I do have to pay the back prices since I never checked my bill. I understand that is my fault. I told her I will pay it. I should have actually opened my bill instead of just taking the word of a Frontier rep. By the way, I never opened my bill when I had Verizon, it was ALWAYS 155.00 per month just like it was when I have Time Warner Cable in 2013. I paid 155.00 on January 17, 2017 and another 214.00 on January 30, 2017. Betty told me that would cover the February bill as well.

Fast forward to today, March 1, 2017. I get another disconnect notice. This time for 123.56 and the bill for 348.23 as well. I called and spoke with Damon. He stated that I never paid the bill for February. I told him that Betty said the bill was covered. He stated, "There are three weeks that were not paid for." I told him that I have NEVER paid over 155.00 per month for cable. He stated, "Verizon customers were never charged 'full price' for cable. After the promotional price ended the customers were still paying the original price they were quoted." I explained to him again that even when I had Time Warner Cable I never paid over 155.00. He told me that I should be paying close to 244.00 per month for cable. WHY?!?

I explained to him that there are other places for me to take my business. Frontier is not the only cable company. He stated, "Go then, but you will come back. All of the people that leave, come back. They get an increase of 15% on their bill after the promotional prices end." I explained to this nitwit that cable prices are negotiable. He did agree with this statement. He stated, "We bought Verizon last April, and next month we are expecting a lot of hysterical Verizon customers to be calling up here demanding a lower cable bill." That statement he quoted to me says a lot about their business. I will not be staying with Frontier. I wished that a door to door salesman would come knock on my door and offer to buy out my remaining contract with Frontier. I would switch in a heartbeat.

So I called Penny. Said we can get someone out that Friday. Said I have to work to push it back till that Monday. She replied she would see what she could do. So Wednesday and Thursday I missed her call so I called into customer service was told they were doing the install that Friday. I stated to them that I had to work. The rep asked "what if we call you when the tech was on their way." So come 5 pm I called in again for a 3rd no call no show again! So they stated they would figure out what's going on and call me back. So come the 28th a rep calls at 1230 says "we can't get you 17mpbs but we can get you 3mpbs," which isn't what we agreed on. So we cancelled our install. So after 3 weeks of supposed install 3 no call no show from this company and running my social for no reason and not even a sincere apologies or anything from this company!

I went around and around with the service team and was told I didn't have an account number, no kidding, I'm a new client trying to get service! They finally assured me someone would be out Tuesday, 2/21, to do the install. So I waited all day and finally got a call from an automated system saying "We're sorry, we have to re-schedule for tomorrow." Now we're at two blown install dates and two wasted days of my time.

So I call customer service again, I'm assured that they will be out Wed, 2/22. Sure enough, Mike comes out and does the install on 2/22, the Internet works, all is right with the world. Everything worked on 2/23 again. Then when I get home on Friday, 2/24, no Internet. I call tech support and am told that there's an install order that was not closed properly and I need to call customer service at 8 AM Saturday and have them fix it. I ask if it's 8 AM Pacific or Eastern and am told it's 8 AM Central. Once the install ticket is closed, they are supposed to assign a port to my line and everything should work.

So I set an alarm for 6 AM Saturday, 8 AM Central Time. I get up and call them and am told they are closed. Try again 30 minutes later, closed. 30 minutes after that, closed. So I go back to sleep and call them at 10 AM my time. They're open and answer. I explain the problem, they assure me the install ticket is closed but that they can't assign the port. That's going to have to go through a supervisor and maybe it will be fixed Monday. So, customer since 2/22. Had Internet 2/22 and 2/23. No Internet 2/24, 2/25, 2/26 and 2/27. On chat with them now trying to see if I'll have Internet tonight.

After discussing my Internet service being adjusted to $125 a month I had had enough and pulled the plug on everything. Frontier's Internet service was not good anyway. I received a bill in Nov. telling me I had an $88 credit on my account. Then I started receiving bills in January for $138. You cannot win with this company. A call this morning was another bad experience. I want the bills to stop so will pay this even though I don't think I owe it. My brother had to cancel his service two months ago for similar problems. Do NOT get involved with Frontier unless you want one problem after another. Frontier is the worst cable communication company on the planet. The service is poor and if you have a billing problem it is a nightmare.

However - it all comes down to who you talk to and when you call as I talked with someone who actually knew what they were doing and how to read the bill and even found where I had been charged a fee for changing the plan when I shouldn't have. She also said "things change every couple of months so you should always just call." I'm so tired with this though - literally about 10-15 different calls and chats. Cross your fingers. It really does change and stay the way it's supposed to be!

Oh and I've been hung up on repeatedly by even the nicest customer service agents that HAD my phone number to call me back. These are not people that I was yelling at, they just hang up and then you're on hold again for 30 minutes. The lady also told me that I'd have to pay $175 in fees because I had agreed to some oral contract, what?!? I can't even get customer service to talk to me and when they do, they can promise you everything in the world but they have no ultimate authority because it can be denied by their accounting division at any time and you will never know about it. So, after several months of calling them over and over again and never getting the bill correct, I'm truly amazed that this is the worst company I have ever met and I can see why people hate some of the internet service providers out there. These people are really awful.

I called them today and was told that it takes 60 days for this credit to be applied and until then I would be disconnected. I found out that I was not given the high internet service but the lowest they had. I informed them to take me off their service to take my credit card out of the system. I called back about 1 hour later to double check and they HAD NOT taken my credit card out of system. I talked to a different agent and she told me that she then at that time did take it out. Hopefully they did. They have over 9000 complaints close to the one I am making. Why can't someone make this company act in an ethical manner and live up to their promise. Isn't this fraud and theft of individual's money?

Then came Sept and Oct 2016 bills for $326 per month. I am active duty military currently deployed overseas, so I missed checking up on the Sept bill, but saw in Oct that bill was too high. I called into Frontier and, after waiting about 45 minutes, finally spoke with customer support. Customer support was helpful, stated that they saw the problem, and said that they were running the proper promotions and codes on our account to fix the overbilling. Great, thank you for the help, problem solved!! Then came the Nov 2016 bill for, wait, $326 again. So, I called in again, waited for another 45 minutes to speak with another helpful customer support lady who said that she saw what the problem was and that she fixed it; the previous customer support person failed to finish the process of running the promotions. "Great ma'am, thank you very much for your help and have a great night."

Then came the Dec 2016 bill; $97. Great, that's getting better, but still not quite fixed. By this time, Frontier Communications had overcharged us by about $528, so I was expecting to see a healthy credit on our account. So, I called in again. Again, after a 45 minute hold, I spoke with another very helpful customer support individual who stated that they saw what the problem was; once again, the previous customer support lady had failed to correctly run all of the promotion codes and credits. But, again, the problem was now fixed.

Then came along the Jan 2017 bill; $283. Happy New Year!! So, still on deployment and trying to take care of this so my wife, home in Dallas with a new job and taking care of four children wouldn't have to, I called in again and, after waiting on hold for about 30 minutes this time (they were fast that night), I was again told the same story that the previous customer support individual had failed to fully run all of the promotions and credits but that the problem was fixed, yet again.

The Feb 2017 then posted for the same $283 as the previous month and I'd had enough; I'm a patient guy and understand that Frontier Communications bit off a little too much when they took over from Verizon FIOS, but I'd had enough and I cancelled services on 04 Feb 2017, switching over to Timer Warner Cable for $119 per month, no contract. Frontier Communications stated that my account was cancelled, I got them to agree to a $600 credit, and boxes were on the way to ship their equipment back tom them.

Well, along comes 23 Feb, my wife is telling me that boxes still haven't arrived to send Frontier back their equipment, my account is still showing active services, and I don't see my credit. So I called back in. Once again, the story is that the previous customer support lady hadn't properly completed the process to cancel out my account, credit me back (some of) the overcharges, and get the return boxes in the mail. This time at least it appears that I was speaking to an individual competent in her duties because, as of 24 Feb, I can no longer log into my Frontier Comm account, which I'm hoping is a positive sign that my services have finally been cancelled; still don't know if the credit has posted and if we'll get our refund.

I have no complaint with the FIOS services we were receiving through Frontier Communications; while I haven't been home to see how reliable they are, my teenagers and wife state the service has been very good. My obvious problem with Frontier Communications is their fraudulent overcharging and criminal way that they string customers along; I do not believe that all of the customer support personnel that I spoke with are incompetent in their duties.

I am happy that I am close to severing all ties with Frontier Communications and look forward to receiving the refund that is due so that I can cut that last chord. And, from what my teenagers and wife tell me, they haven't noticed any differences in the quality of service that we are receiving under Time Warner... The internet is fast, VOIP phone is clear, and the TV service is solid... at a third of the cost. Thank you Time Warner/Spectrum, don't screw it up, and if you do, I hope that Frontier Communications can unscrew themselves so that I have a viable alternative.

We called many many times and I spent hours of my time, my employees & payroll hours on trying to resolve this. We were also told call masking was never an option even though I had told him that was a condition upon the event switching to them in the hunt group never worked properly so that complicated it because customers of a call in on the phone numbers that were appearing on their caller ID instead of the mainline in because the hunt group didn't work the phone lines did not roll over properly so it was just a disaster.

After losing thousands of dollars in business from customers leaving over frustrations and what they felt were excuses with our phone lines that still did not work, I finally had had enough and was forced to have to go back to the company I had left. I called customer service and they told me there would be no cancellation fee nor would I have any charges due to all of the problems we had and apologized. I then was sent a bill for almost $2000 and have called numerous times and they are unapologetic and stating that that is an early termination fee and that they will not help me nor waive anything and they will be turning me into collections unless I pay it.

After searching, I went with Comcast for high speed internet for about 60 bucks a month, and I went back to the old rabbit ears for TV, in the Tampa area I get about 40 channels, maybe 5-7 of them are Spanish which I can't use, but I'm very happy with the other 30 or so from quality of picture to entertainment. Oh, and when I called to cancel Frontier, she couldn't do it that day and I have to call back tomorrow... shocking.

I called back again and they could not even see what was happening because Frontier locks accounts when they make changes or any other transactions but another representative mentioned that my balance was actually around $12. Now I had to go through claims from my bank account and my money is missing because of Frontier's associates being malicious and fraudulent. Up to date I counted five different confirmation numbers and three of them were not accurate. Frontier must fade. We have to option other carrier than Frontier. I spoke to all my neighbors and all of them had similar situations. I would never trust Frontier ever again. What they did to me is unacceptable and shameful.

My last call with with Frontier, an associate said that I could of paid my balance within 90 days because it takes around that time for their system to actually know what was my real balance. So up to date I have no idea if my account is actually cancel. I spoke with over 7 associates and 6 of them were dishonest, the seventh could not do much.

In an effort to discuss my rate and service with Frontier, I've spent 2 hours on the phone with them - numerous calls. Customer Service, Customer Retention. 5 phone calls. 6 Customer Service and/or Customer Retention people. When they are not disconnecting me halfway through (happened twice) we have reasonable dialogue. On 3 of the 5 phone calls - when I was not disconnected - I was told that my rate would be reduced. Here's a very brief summary of the 3 calls with agreements which I accepted but which never got incorporated into my invoice. In the interest of brevity, I'm paraphrasing.

2016 Dec. 28, Eddie (Frontier CS) - "Derek, I'm going to leave your package approximately the same as it was in the past, your rate will be reduced from $159.** to ~$151.** including fees and taxes." I accepted and thanked him. Result: The invoice online was changed substantially upward to $246.**. With permission, I recorded and saved this call. In the recorded call, Eddie clearly advises the reduced rate noted above.

2017 Jan. 17, Ron (Frontier Customer Retention) - "Derek, sorry the things Eddie committed did not come to pass. I'm going to reduce your rate further, it will be $120.** plus fees and taxes. Wait a few days and then log onto your Frontier account, you'll see the revised invoice." Result: nothing, invoice online stayed at $246.**.

2017 Jan. 23, Alex (Frontier Customer Retention) - "Derek, sorry about the problems. I'll fix the billing, and if you'd like, I'll modify your package and reduce the rate even further, the new rate will be $103.32." I accepted Alex's offer. Alex said, "I've revised your package and rate, you will be able to log onto your account on either Feb. 2 or Feb. 3 and the invoice will have been corrected to $103.32, you will be able to pay that amount online and you will be 'paid in full.'" I thanked Alex. Result: Numerous channels where eliminated from my cable package. The invoice online stayed at $246.** all the way through Feb. 3 (the due date) at which point I paid the amount that Alex advised - $103.32. With permission, I recorded and saved this call. In the recorded call, Alex clearly advises the reduced rate noted above.

After making the above payment, my account at Frontier stated that my account was past due - $143.00 ($246.32 - $103.32 = $143.00). I have now received a written notice from Frontier advising that my account is past due - $143.00. They are basically telling me to pay by Feb. 25 or they will turn off service. One day, when logging onto my Frontier account, a pop-up appears on my web browser - it invites me to send an email directly to the president of Frontier. The pop-up states "A member of the Executive Customer Care team will contact you directly." I send a message (about this billing problem) via their web message service on January 14th. No one ever responds. I kept a screen capture of the message sent to the president.

On February 2, I put the above info in an email, send it to an address taken from a Frontier billing email that was sent to me - no response. I've kept a copy of the email sent to Frontier Billing Department. Written correspondence is ignored by Frontier. Calls to Customer Service or Customer Retention result in agreements which are essentially blown off. I've run out of options as far as communicating with Frontier is concerned. I am bringing this matter to my city manager's attention and requesting help from the city, maybe Frontier will listen to them or their representative. Their being the franchising agent should be able to get the attention and cooperation of Frontier. I am filing a complaint with the FCC.

Fast forward 8 months later and my bill is still incorrect, and has now been suspended again only 3 weeks after I made my last payment. The only reason any progress was made on my account was because I made a complaint on social media. I was in contact with a social media rep who was able to get some credits put on my account but is still not being billed correctly. I get a different story every time I call this company. They will lie to you and take your money only to provide a substandard service. I have warned friends, family and co-workers to stay away from this company. I only wish that I had done the same when I warned.

Again after holding for 30 min asked for a Retention Dept. This Manager was Rude, Argumentative, condescending & VERY NEGATIVE. He kept interrupting me and wouldn't listen to what I had to say. He raised his voice and seemed ready for a verbal fight which wasn't necessary. I never received the original package deal since several Frontier Reps say it did not exist as if I was an idiot or too old to remember. However, today there was a special on their website for $15.99. (I guess that was a figment of my imagination as well.) I had to tell the Rep and both myself and my mother are on a fixed income and would have never signed up for a phone bill of $50 - $100 above our budget.

I'm a former communications professional and didn't MISUNDERSTAND the original package. I would not recommend Frontier Phone Company to my worst enemy. Please do yourself a favor, safe yourself much frustration & a headache. Do NOT sign up with this Company. I will pay her final bill and make arrangements with another phone company for my Mother. If I could have left them a review with NO STARS I would have done so. If you start an account with FRONTIER COMMUNICATIONS you will regret it for the rest of your life. RUN... RUN... AWAY FROM THIS HORRIBLE COMPANY.

I would have to pay a $36.00 deposit and the monthly bill would be $38. I responded, "It should be free since you are not providing me adequate service." They said they would have to send me a proof of identity in the mail and once completed I pay my deposit and then they will mail out a self installed kit. What the mess!! So I thought o.k. to expedite if I would go into their office and complete everything. Feb 4th I drive 45 mins to the Pomona office. Give them my order number and tell them I would like to pick up a router. The girl looked at me as if I were speaking another language besides English. She stated they don't have equipment there nor any forms.

I told them to look up the order and try to figure it out. Well they did have the form I needed to fill out and they faxed it right there, took my deposit and said I should receive that kit in the next 3-5 business days. Here it is Feb 20th and I still have no internet. I have called every two days because you really need a break in between from talking to incompetent people.

I've screamed, and I literally had a day I just cried and that was when I finally received a box from them and to open it and it was empty! It was a no box to return your equipment. I never received equipment. When I called I was transferred so many times and starting over I actually lost count. So frustrating. Today I received the kit. Well after completing the instructions still no internet. I call tech support and spent two hours on the phone with them, transferred without being told. End results they couldn't fix it over the phone and need to send a tech out. The earliest appt not until Fri/24th. It will be a month on the 30th of just trying to get internet service of 1 mbps.

This company needs to be shut down. They are robbing the consumer. The leadership obviously doesn't care about customer care and this falls back on them. This company is horrible with services, customer service dept has I don't care attitude and quick fingers to transfer when they don't want to deal with you. Run fast from them. They are not worth the one star. All these bad reviews they have, not one good.

Got on the horn to get it resolved and now my bill was supposed to be $125. Of course it did not get corrected and I was advised to only pay $137. As the rep couldn't even tell me an exact amount to pay. We paid $138 to be safe and now our current bill is $212 and shows an overdue amount. I'm done with this POS scam and we are dropping them. Oh and FYI if you originally signed up for Verizon and were grandfathered into Frontier you do not have an obligation to stay. You can switch at no charge! I win 1 - nothin!

I have been trying to get this fixed for years, but as there is not alternative service in town, I'm stuck. $60 a month for garbage that disconnects every forty minutes or so (for sometimes hours at a time). I would never recommend Frontier to anybody. In fact, I would go out of my way to warn an absolute stranger to stay away if it's at all possible.

I made my request via telephone to your customer service center and advised the new monthly bill would be 74.99 plus tax. Frontier sent return boxes to my home for equipment and I awaited the adjustment. Within a few days all services were terminated. I contacted Frontier customer service center again and was told that the change order hadn't been processed. I advised the Frontier representative that I had no service at all and that I should have Internet access. She said she would make the adjustments and asked I send in $250.91 for the prior month which had been processed. I gave her my account information and she debited my account.

The Frontier representative said that I should expect a new bill for $74.99 plus taxes going forward from February 2017 and that I should see the changes in 48 hours. After a few days I didn't see any changes however as I recall the Internet services were restored. I called the customer service center again and was told that an addition $5.00 was due before the billing could be adjusted. I found it odd but I sent Frontier $5.00 and waited a few more days. I made a few more subsequent calls with the same result that is no billing adjustment.

Finally I asked to speak with a billing supervisor who explained that Frontier could not adjust the past charges and that I would have to pay them (now a full two months of charges, $531.63) and Frontier's billing system would make the adjustment over two months via account credits. My response was simple. I did not feel comfortable paying for services that I had not received nor was am I willing to trust a billing system that for two months hadn't made the proper adjustments as your Frontier service representative stated prior.

I requested that Frontier Service representative terminate my subscription. You may have guessed already, but I was told to wait 48 hours. It's been about 72 hours now, Frontier seems to have terminated the internet services (I have not had television or telephone service January 9th 2017) however Frontier's online billing site shows no adjustments to the account.

In short I am being billed for two months of services @ $531.63, when in fact I had no services except for intermittent internet services for a few weeks. Frontier internet services were $74.99 monthly and I'm sure I should be charged some prorated portion of that. I sadden to say that this entire experience has been a disappointing as I have lost my home phone number that I have had for more than 20 years, I've lost my digital content on the DVR which contained footage of my departed son's championship high school football games. Mr. McCarthy I ask that you forward this information to someone in your organization that can resolve this issue.

Original Review: Feb. 17, 2017

Originally, I was a Verizon Fios customer and we got shafted when Frontier took over. During the transition I had a lot of patience because I figured the technical difficulties would settle down with the internet and the TV, which it did after about a month. Fast forward to January. I did not get any notice and got billed $224 because my "promotional rate" from Verizon's "Grandfather" plan expired.

My original plan was around $147 after taxes and it included 75 Mbps Internet and all the Ultimate Package which was all premium channels. I did research and I was about to cancel everything all together to save money and potentially switch to another provider. When discussing my situation with Frontier the representative "brought my bill down to $109 plus tax" and it would include everything I previously had and new hardware (DVR HD STBs), which I was told do not have fees associated to it. I went ahead and accepted the verbal agreement.

Like other complaints I read, I did not get any confirmation of what was discussed. Two days after, I even contacted them requesting this information. All they sent me was some generic privacy agreement. Fast forward to February, I was billed the $224 again! I contacted them and the representatives seem to have been helpful. They credited me back the difference for the Jan bill and said that I would get credited again for the Feb bill once march comes around. However when I asked when the hardware would be received they said there was no note! Additionally, my cable package I was promised has also been removed! They are escalating my complaints and I hope it gets resolved.

The past two representatives have been very helpful but it's been hit or miss other than that. I've been spending hours trying to resolve these issues! The whole reason why I signed up again was because I was promised nothing would change, I would get a lower bill, and I would get better hardware! Based off of previous reviews, I have a hunch I'm going to get billed incorrectly again come March. I don't understand if this is shady business, bad infrastructure, or both!

I was placed on hold 10 times in the 2 hours. I really think she was answering other calls while I was on hold. Also asked if I would be charged for a new remote because my remote was 4 years old and was held together with tape. Was told there would not be any charge and they would send one right out to me. Never received a remote but I was charged on my bill for 2 remotes. I have to say they are the worse company that I ever dealt with.

After testing the circuit (it was good) he went through the setup menu to see if something was wrong. The box was set at 1080i. I mentioned that the Spectrum box we had used was 1080p. He made the change and the problem was fixed. The installer left no paperwork instruction on getting the phone service (mailbox, etc.) up and running so I called the Support line. Two hours later, 4 techs, two hang ups, and I finally got it working.

When she finally picked up I was told that now I have to wait until the next tech in 4 to 5 business days. And they would not escalate the install unless I had a medical reason for having it done sooner. So having already waited for a couple days I now have to wait until next week. I don't recommend anyone use this company ever. I have had them in the past and it was ripe with problems even then and now doesn't seem any better. This company is crap and just needs to go away.

The DSLAM which is about 1/2 miles away is not equipped with sufficient battery back up to last 3 hours, after which all telephone and internet is gone, there are plenty of small generators that could be deployed at such time. Amazing too, is Frontiers purchase of Verizon junk wire line systems of lower category markets. So with little return on investment possible, and with the gross ineptness of the technical and management structure at this company, it is no surprise that Frontier continues to slide down the precipice of inept management, foolish business decisions, and technical incapability. I have always hoped for a real communication company to step out of the fog but this company has exceeded it's nine life quota and yet it continues... God save us from the incompetence of Frontier and the PUC! NO WONDER ALL THE REVIEWS I HAVE READ ARE PRIMARILY ONE STAR... GOOD GRIEF CHARLIE BROWN.

Frontier purchased our local assets and many other state assets from Verizon. They started to offer DSL service. We signed up immediately since we had been depending on Satellite Services from Starband and Cellular Services from Verizon with dial-up service as emergency backup. OMG. We were in heaven. Finally, dependable landline-based Internet albeit a bit slow, but, better than our previous services for dependability. Frontier immediately started to upgrade and our download speed was changed from 3MB to 6MB. This had been satisfactory for years. Our nephew had new service installed across the street and his service was like 16MB download.

Over the years we have had difficulties from time to time with our Internet/Phones and Billing. Frontier has always been able to resolve our issues. Sometimes we have had to escalate our issues due to being a homeowner and not a business, but, they have always been reasonable in getting the issues resolved. Their technicians have always been absolutely outstanding. Very personable, highly experienced and when they were relatively new hires they have always been professional and customer oriented. Their technicians have not ever left our home without us being completely satisfied with their service based on the expected outcome of their visit. I am looking forward to upgrading our service with Frontier.

I wrote this review, because, I could not find any reviews on this site that reviewed just Frontiers phone and DSL service. I found the reviews to be so negative and so absolutely opposite of my experience with Frontier that I felt it imperative to write a review about my experiences. All of the negative reviews appear to be about the Television Services and appear to be from when Frontier took over services from the original provider. They reference a difficult time every business has when they enter into new markets or new services. As a Michigan customer for DSL and Telephone Services from around 2008 until (Feb) 2017. I can not express how happy we have been. This is my first post and before submitting some small print popped up about fake news and being a company representative. I do not work for any Frontier communications company or affiliates. This story is my true experience in Capac, Michigan.

They sent out a new box but it was broken. I sent it back and they sent me a I called for the credit to my account, which the technician had said would be no issue. I had to argue with them because my service was out again when I called. They left me on hold for very long periods of time. First the young man I was speaking to said he had to speak with his supervisor and then he said he didn't have the authority to give me a credit. He put me on hold again to wait to speak to his supervisor. Spoke to the supervisor and it turns out that the technicians were not leaving any notes on my account about getting a credit for not having service. I canceled service and went over to Comcast. Hopefully it will be a better and more dependable company. I wouldn't recommend this company's services to anyone unless I want to cause that person a lot of stress and headaches.

I've had this number for over 18 years with Verizon. Upon doing the normal hour hold back in January I was told they would fix it and to wait for the updated bill. Still waiting.... My newest bill came in twice as the previous one. I called and spoke to another person who after a 1 1/2 call including holding time said they would fix it and we'd get a credit in a form of a Visa or Mastercard. Still waiting for that credit.

Today I've been on hold for over an hour being transferred to the Retention and Save Dept which is supposedly the dept to help with bill problems that don't get resolved. Everyone I speak to who has Frontier has nothing but problems in some way. As soon as I can hopefully get this resolved I am canceling and going elsewhere. But reading the review of where the elderly lady canceled and still got charged for another month even after she turned in her equipment doesn't make me feel like this will ever get resolved. What a nightmare. Better things to be doing on a beautiful Saturday morning than dealing with this for hours with Frontier to later find out I am sure whatever they tell me today will not happen. Stay away if you want to avoid headaches, stress etc...

Later that month I was shut off again. I called and lo and behold, they could not find my payment, even though I had the confirmation number, time, date I called and the rep who I talked to. So I had to wait for 24 hours for them to turn my service back on. My clients were so irritated with me and I lost a day's work. I have never had a correct bill from them, and in fact just received two. One was for $555 and the other was for $250. So. I resent my proof of payment in to them, and demanded a new statement. If this doesn't get figured out, I'll be contacting a lawyer. I don't ever do that, but this is affecting my business. I'm really sorry that I even had to give them ONE star.

I have written, called and waited on line to get service and correct billing since then and have spoken to 3 different people in the "executive" office for resolution. Many times they have claimed that I had service for a couple of days and excuses about hold times in excess of 1 hour, as "normal". I filed with the BBB 4 times and each time they claim to the BBB that it is resolved. I contacted the Florida Attorney General and they sent me information on how to call Frontier! I found out that Frontier supported her campaign. So much for draining the swamp! Each time my bill arrives they claim I owe hundreds, turn on fees and late fees. I continue to pay what is owed. They recently stated that I owe them $253 in back fees and started getting calls from their collections team - I will NEVER give them that $.

This is the most dishonest, laziest, and distrustful company that I have ever dealt with, they actually beat Time Warner in Maine. At some point a case action suit should be filed against them for all Verizon FIOS customers that have had incorrect billing, interrupted service and the overall headaches and time that they have put into waiting on line or on their phone to get to someone who hangs up on them or sends them into the Frontier maze of passing the buck. Here is an alternative fact from Frontier - they claim they have "improved" to the BBB - if this is improvement, then you can only surmise how bad it has been!

So I called back again, scheduled for the 10th (a supervisor assured me that it would not happen again) and once again no call no show. This is the absolute worst company I have ever dealt with by far. I truly believe children could run Frontier just as good as they do. Long hold times, rude employees, unreliable employees that just tell you what you want to hear so they can get off the phone with you. I highly suggest spending the extra buck and going with a company that values customer satisfaction.

There are recently rains in CA and calling about the constant static, the tech says "Oh that is what we inherited from Verizon" - well really, Verizon was great compared to this. When a tech came over for the slow internet, he blamed the lack of FIOS in the area and asked why the landlord hadn't set this up. They have terrible service and always point the finger. This is the WORST ever set of experiences with a corporation I've ever had. Pure sleaze.

I tried to contact Frontier Communications and after 4-5 hours of phone time, I spoke to someone in customer service named "Karen" on 4/26/16. I explained and provided dates for the interruption. She promised that we would be credited for the month of March that was forwarded to their accounts receivable by Verizon Fios and for the entire month of April billing under Frontier Comm, which was the first billing cycle that Frontier took over the billing on. During this phone call, I told the customer service agent that I was canceling service for cable, internet, and phone as I already had appointments for other providers to come and install their services.

We continued to receive bills for May, June and July for service and after receipt of each bill we contacted customer service and advised that we were to receive credits for March and April billing cycles and canceled all services as of 4/26/16. The bills stopped after the 8/5/16 statement and we assumed the proper amounts were credited. This week, we applied for a mortgage and were informed that Frontier did not credit March or April, nor did they credit the bills for after we officially canceled our service AND they reported the full amount of $418.99 to the credit bureaus as delinquent. We do not owe Frontier any amount of money and are currently jumping through hoops and wasting our time to get SOMEONE on the phone to clear up THEIR avalanche of billing mistakes!!!

4 months later, I get a past due for two months. I called and am told that they outsourced their billing and that they actually posted my payment twice and that is why this happened. I explained everything that happened and they wouldn't budge. I elevated (after 80 minutes) to several supervisors until I finally got the executive office. They didn't understand why 3 different people had told me that and they would look into it. Wow, very sad way to run a company.

Attempting to get status of problem with install, was transferred from customer service saying install was complete, (who says cant do anything) to technical support who said account doesn't exist, enabling to them investigate, and they say can't do anything. Leaving me with no remedy. Final status was my old modem wasn't working, technician can come out and fix. But every time cs asked tech to fix, they say they cannot. Or they said I need a new modem, but never sent it out. So in essence, nothing was being done to resolve it, even though they kept telling me it would be working tomorrow.

The initial call to find out what they offer was 2/1. I kept getting such conflicting info, I had to call back next day and ordered on 2/2 to have switch turned on remotely on 2/3. As of 2/8, after speaking to at least 5 managers and 20 reps., in a week was told I need a new modem that will take 3-5 business days to arrive. Even though I have a verizon modem that was already working with my old frontier account. Every day I called, was giving a different reason for it not working when they said it should be working tomorrow.

I told them do not bill me anything until I confirm my internet is working, not because you say it is. They took over Verizon and forced this inferior company. And take no pride in their services nor seem to care their entire process is broken. They always ask for callback number, but do not. A manager even gave me her direct number, but never called back, then mailbox was full. IT IS A NIGHTMARE!

Original Review: Feb. 9, 2017

Verizon provided my internet, TV, and telephone service for over 10 years prior to the buy-out of Frontier. The service became so unstable and unreliable that lead me to terminate my services from Frontier. I was later on bombarded with promotional mails to go back to Frontier. I eventually responded. I fully discussed the services and equipment I needed. I was quoted the cost will be $117.76 plus applicable taxes for the first year then it will change to $127.76 plus taxes for the 2nd year. Well, my monthly bill was inflated to over $168 a month.

When I called to complain about it, I was told by the Service Rep, "I am sorry that you were given misinformation but you are being billed correctly." It was not misinformation, it was a deliberate fraudulent act intended to deceive me sign up for their services. Secondly, I was promised a $400.00 Amazon Gift Card for signing up for their services. The Amazon Gift Card was never delivered in spite of repeated queries about it. This company must be stopped from continuing to con people.

Each representative that I spoke with told me not only something different but had to undo or completely contradict what the last one did. Some were just plain incompetent and didn't know what they were doing (and clearly did something wrong or forgot to do some things). Some were just plain rude -- like the woman at customer service who answered the phone and then said "You have been unintentionally transferred to customer service, goodbye." and hung up the phone. Not one rep ever called me back on the "call back number" they asked for at the beginning of the call. Their technician did a no show without contacting me, and after waiting an hour I was told that Frontier had determined he didn't need to come out... only to learn the next morning that I actually did need a tech, but that he was only available 2 weeks later.

After 9 hours of calls, I was still at square one. In addition to all of this horrible customer service, I had previously ordered Wifi Extenders through Frontier (NEVER EVER DO THIS!), and when a tech came out and determined that they were defective, I followed Frontier's directions and returned the extenders by using the mailing packet they sent me. This was back in October/November. They have refused to refund me the $145 that they charged me on my bill (which I paid for back then) for the return of these devices. I learned last week that Frontier has declined to approve the credit to my account, and now tell me that I have to track down the company that sells these devices to Frontier myself to chase after the refund because it is neither a Frontier customer service nor tech support nor billing issue (this is the answer I got after getting the run around between these departments over the span of a few calls).

This is the absolute very worst customer service I have ever experienced. The representatives do not share information on an account, do not take notes on calls, are generally unreliable, incompetent, and some are clearly rude, and some have no idea what they are talking about. This company clearly has no regard to serving their customers. Even among supervisors and managers, there was no consistency of reliable information. As to the refund I am owed for the extenders, Frontier acted in bad faith and I feel defrauded.

On my 3rd attempt in 2 months to finally get some answers and what they owed me they said, "It will not be 'til March 2017 it takes 3 billing cycles to get your money back." I canceled in late December of 2016. They are a very dishonest company that takes no time to get their money you owe them but when they owe you money they sit on it earning interest off your money and then if lucky you get your refund they have owed you for months. I'm sorry but they can with technology today get money to you within 24 hours but they are cheats and dishonest and down right out rude to their customers.

Next month bill comes in $170 I pay it. The next 4 bills between $170-$200 so finally I call "Asia" at her extension. Well wouldn't you know it extension not valid, no one there knows "Asia". New bill $227 and every time I turn on the tv I have less and less stations, they disconnect an average of 1 channel per week. I call them they have no idea about my bill, they just seem to charge whatever they want. Every month my bill varies so much I can't make heads or tails of it. I don't use pay per view, don't buy movies, slowest internet, 1/2 the channels I had yet my bill is $50-$70 more than Verizon with a home phone and wifi I could get anywhere in my home and outside. I am now going to stop paying my bills until someone can help me or figure out what they're charging me for.

We called Frontier were told by the rep there was a problem- they wanted us to pay $129/month. we were all set up and agreed for that amount again since we have no choice. We were given a confirmation email of the quote that we agreed and the rep reassured us that it will be the final quote and also told us we will get $400 Amazon gift card in 60 days. We have the service installed and everything was alright until the first bill. We are now being charged for $149/month instead of $129 on the quote we agreed and signed up for.

We called Frontier and was told by the supervisor on duty that it was a wrong quote and that she can't honor it. I told her I have an email confirmation with the amount we agreed on and that I have a name of the employee. She informed that employee and she called me back the next day reassuring me that they will change the bill to $129 as agreed and that it is correct. Up to date, that never happened and that 60 days has passed and we haven't received $400 Amazon card. I chatted with Frontier and apparently it is yet again a miscommunication since it is a 90 day wait.

Worst customer service ever, worst business practice seems to be so unethical in many ways. The internet is not as fast as promised. Can't wait to leave their services. So unfortunate that Riverton of High Desert only allows them to their apartment complex here in Victorville. If you can, please don't sign up for Frontier Communications to avoid this hassles. I have all the communications with them if one needs to verify.

So again, in January I receive a bill for the same higher amount (totaling over $300). I call on 1/3/17 and go through the entire process again. They state "oh, it looks like to order never went through". After another hour they said they were "able" to get my bill lowered, but I will not get HBO. FINE! Do you think my bill was lower? Nope, it is now $10.00 more a month, plus the pay per view of $64.99 which on the TV when we ordered the pay per view it said it was $49.99.

Currently I am on the phone with their rep after the 1st call today was "disconnected" when the 1st rep said he couldn't help me. Now I'm on the phone, it has been over 45 minutes. The new rep is getting "adjustments" made. They are telling me they'll credit me and make changes to the account. I'm assuming this will go the same as all their other customers and my own experience. I have ZERO faith that they will actually adjust my bill! All of their customers should band together. What legislator can we call or report their fraudulent activity to?

My second month's bill, I ordered a movie, came in at $150. So I called and told them I wanted to cancel my phone number and TV service. They told me it would be $69 dollars if I kept the modem and $64 if I used my own. So I sent the cable modem back and bought my own. I set it up and was told to call them and give them the Mac address so they could turn me onto their system. When I called them they told me I had to run an ethernet cable from my garage to my new modem and that was the way to get it to work. DO NOT DO BUSINESS with THESE PEOPLE. Verizon was a decent company to do business with but these people SUCK!!! Tell everyone you know about their deceptive practices and warn your friends and neighbors!!!

After living in Washington for 4 plus years. She moved back to Idaho for health reasons. Moving in with her Son. Upon arriving she once again wanted to resume the bundled services she uses. So of course she called Frontier Communications. Imagine her surprise when they told her hookup was not possible until she paid an outstanding bill of $95.00 which by the end of the call had jumped to $300.00+. She of course couldn't understand how this was possible. They kept repeating that she had another month service she hadn't paid for.

So, she had called them with the disconnect date, asked for her ending balance. Paid that amnt. Turned in all her equipment by the stated disconnect date.] And unbeknownst to her Frontier just added on another month of service? To a Residence that wasn't even equipped with the devices to use the bundled services!!! With no notice to her at all??

Finally, her son took the phone and was told the same info. He told them they were wrong and to look up her account again. It was their error and needed to be corrected. He had the same conversation with several different people and having to be on hold numerous times. They told him finally that they would turn service on for $160.00. But that was the best they would do. During these many conversations he made reference to the fact that his mother never once received a bill in the mail, or a phone call. THERE WAS NO CONTACT FROM FRONTIER ABOUT AN OUTSTANDING BILL AT ALL, EVER. They only learned of this when she contacted them that very day.

So finally they told him to call back 3 days later and they would see if they could have the charges dropped. He did and they said no, they needed the outstanding bill paid. Conclusion. There is no outstanding bill owed. We will NOT be using or recommending them. We are interested in pursuing this further. Especially after reading the comments here. If we would all do this then these deplorable business practices would have to stop.

The supervisor said it was something else and not that, and that she would call me next week to make sure everything was fine. When the tech came out, they had to reconnect it at the service center, as there was no problem at my mom's home, and the "supervisor" never called me back. Those people are creeps. My mom is 81 and needs her phone.