Frontier Communications Reviews

When I started with Frontier in 2017, I was looking to order internet for my small business. I ended up with phone (not even needed) and I did add TV. I was quoted 79.99 a month for these services which given the smallness of my business I could afford. Got my first bill of over $250.00. when I questioned what happened to the $79.99, I was told that was not correct, the correct amount was $125. I resounded by saying if that what I was quoted, I wouldn't have signed upper the service. I was also told they bill a month ahead...

I just got internet service installed by Frontier after exiting service from another company. What a terrible idea. Although I terminated a bundle package from the other company, I should have kept the internet service as it was flawless. Since the installation of this internet service (4-26-18), I have gotten nothing but grief. It constantly goes in and out. My landline phone service, which operates through the internet is constantly down, my son who relies on the internet to do his homework, is constantly interrupted (literally).

We had Frontier Communications for a while and the cable went out a lot. This meant you had no television or internet and it was very frustrating. Several times it was out for days. I had to switch companies.

I called the other night. Told them my wifi keeps going in and out. They send a tech guy out just to look at the wire. Did nothing. The guy on the phone said that he was going to give me a new router. Didn't even do that. Want me to pay for a new one. Why the ** should pay for a new one when it clearly say free router and wifi for two years? Like the worst internet company ever. I'm switch mine asap... This is **.

Frontier Fios TV - I called and asked for a reduction in services. The customer service quoted me a reduction and my monthly charges would reduce to 102.00 per month. Service was increased and I was billed near $400 per month. I tried to appeal the issue and was run in circles. Now I'm receiving threatening letters. I have saved all written communications and would like advice on what to do to correct the situation. We've had neighborhood meetings and I'm not alone with this problem. Can you help me?

I thought that Frontier being a smaller company the customer service would be more helpful, but I was so wrong. I have to say what this company did and treated us was way worst than Xfinity-Comcast.

Frontier Communications delivered everything they advertise. The selection and quality of channels were great. But being lock into a contract in order to get saving didn't settle well.

I only receive wifi from Frontier and it is slow all the time. I have had someone to come out twice and they told me because of where I'm located there is nothing they can do.

After 3 calls to Frontier was told to call back 5/7/2018. I was offered a triple play for $95. I have 1 high definition box and 2 standard boxes. My next bill was $303.93 which included $100 for non returned equipment and $94.84 for an early termination fee. I am still a customer of Frontier so these 2 charges are incorrect. It looks like I will have to go thru a dispute with my credit card company after I have called 3 times to rectify this situation.

The frontier experience has been unbelievable at best. Starting in October 2017 I cancelled cable. I also had internet and was fine with that service. After receiving a bill for continued cable I called and called AND called. I was finally told in December that if I paid a portion of bill the account would be current (credit would be given for back dates cancellation). In Jan 2018 I received yet another bill that did NOT show credit. When I called again I was told credit was denied. WHAT? Keep in mind I was paying every month for wifi.

Initially Frontier was not good and this was in 2016. Also I tried a lesser plan with internet only and my speed was affected horrendously! Since I went back to my normal $60 plan It functions without a hitch. So all in all I am now pleased with their service.

Indescribably unbelievably TOO much money. Stay away. Don't do it. You will be broke and you will be sorry. There's a trick in the basket of bargains, they say one thing on the phone then they tell you another on paper. Then when you tell them what price was quoted to you they say the salesperson can't tell you how much it is because they don't know!!! WHAT!!! You end up with this tremendous bill for basic cable and no movie channels. Where did it come from? Then you wonder if you're paying for your neighbor's bill or maybe the whole street. They are terrible. So my advice shop somewhere else and don't believe the hype. I've been lied to so many times and I've concluded that they are just liars and they have no souls. Run as fast as you can when you see them coming. RUN...

Super overpriced! Lots of channels but all garbage. Packages so any channels you actually want are packaged with more garbage. Internet is slow period. My DSL up north is faster.

I wish I could give Frontier a zero star rating. My Frontier experience started in February. I was told it would be $25 a month plus $25 extra the first 3 month. Okay fine. First bill came in $90.88. Took talking to 3 people to get the bill corrected (64.15) and another 3 or 4 to cancel the service. Get another bill the following month for $80.29 call and they said they would dispute it and to disregard the bill. Next month comes and another bill for $90.28 comes in. Call them about it wait 40 minutes to talk to someone and get nothing accomplished.

Unsafe situation left for weeks and weeks - I had ordered their service over the phone and they sent a technician out to install a fiber optic cable from the box in the street to my service panel. When the technician opened the Manhole cover he broke it. He put some little flags around it and it has been like that ever since. A different technician came to hook up the system and when I found out the details of the agreement were different than what we agreed upon over the phone, I decided not to utilize their service. I am not sure if this had an effect on why the unsafe situation outside or not, but did want to paint the complete picture for accuracy.

I want to express how absolutely horrible Frontier’s customer service is. I enrolled with Frontier on 4-8-18 for TV, internet, phone. The service person, who I now know didn’t know what she was doing, set me up with a DirecTV package for installation on Thursday 4-12-18 telling me this would be a small dinner plate sized satellite dish I could place anywhere in my home. I stayed home from work for this install only to find out it is a large tire sized dish to be installed on the outside of my home, which I can't do. I had to turn the technician away. First work/vacation day wasted because of Frontier incompetence. Also, it was an ordeal to cancel the DirecTV account because their customer service people are as incompetent as Frontier.

Service is disrupted constantly and Frontier refuses to complete fiber optic network as promised. Bills are higher than originally quoted ($250/month) but without fiber optic Internet service is slow, phone calls are dropped frequently and TV stops and/or is scratchy/inconsistent and recordings are lost/incomplete.

We recently moved from our home after being with Verizon/Frontier for more than 10 years. We no longer needed internet so we terminated our service. It turns out they terminated us 1 day earlier than requested, over Thanksgiving week-end so we were left without internet. When we called in to report the error they reinstated the internet for one additional day but had to do it under a new account. We were assured we would only be billed for 1 day and there would not be a monthly fee or reconnect fee because of the error. All went well, last bills were paid in full, old and new account by end of December. In January we started getting a bill for $50 with no explanation of the bill whatsoever.

Closed my account 11 weeks ago (2/13/18) and they owe me $13. I have not received a credit yet and they are telling me to wait another 2-3 weeks for a debit card to arrive. This is an unreasonable and unfair business practice regardless of the amount of the refund due. I will not do business with this company and support this type of poor customer treatment ever again. A company does not have the right to hold your funds for this long after cancelling service but this IS THEIR SYSTEM! Unacceptable.

I called Frontier Communications on 4/10 to request a New Battery Backup battery for my FIOS. I received on 4/17 a case for D Cell batteries and charged $30.00? I called on 4/21 requesting the correct square Battery in which after speaking for over an hour and a half it was supposedly ordered correctly. On 4/23 I received another $30.00 D-Cell Battery case??? I called on 4/23 and was passed around to several departments/people in which when I requested a supervisor, I would be put on hold, or told there was no supervisor, even a customer service person tried to pretend to be a supervisor in which I called them out and was disconnected!!! When I called back another woman said she was sending me the correct battery and a "return kit".

Landline phone service is really bad. Lots of static and noise. High speed internet service is really no speed internet service, hard to sign on, and crashes often. Have to reboot several times and often get "no internet connection" page.

Frontier, as well as all other TV providers I have ever used, do not offer any good customer service. All such companies take your money and increase fees as early as possible. I have not had any paid TV service provider in more than one year.

Service is extremely reliable (only been down 2 times in 5 yrs). But their customer service is horrible, wait time to get a CSR is extremely long and when you do get through they will transfer to a different dept because they cant help you, not their dept... Will not work with anyone.

I was told I would be receiving a modem that ran 12mbps and hooked up with a coaxial cable. I got a 3mbps modem that hooked up to a phone line. In addition to that I was promised a Amazon Prime card that never came. They will not stop sending me bills after several calls. They got everything wrong and now want my money for their lies. So now this is being sent to collections to bully me into paying. Don't get involved with these savages.

This company quotes prices, won't send emails on what was quoted then change the offer, they don't respond in timely manner when you call. They are the most dishonest company I have ever used. They have a good line up and were great when they were Verizon. The gave me a discount for a year then I pay the lower cost. Discount disappears again, they put it back on restarting the year. This has happened twice in the last 6 months. Wery deceitful company. I wish they would send emails of what offer they promise so you could have a reference but they won't which makes them scary.

Frontier works in spurts with neighbors up and down our street dealing ok to complaints every week. We have no other options if you want internet with no limits. Options is what we all need.

It's a total disaster after Frontier took over for Verizon in Texas. Appointments missed, service constantly going down, calls not returned, phone not answered, many service calls that never fixed the problems, blamed everything on Verizon.

Frontier likes to overprice. One day your bill will be 177.00 and the next month it is up to 257.00. Wow. Money hungry company. And no one knows nothing.

Frontier frequently overbills my account and has an UnAmerican policy of disconnecting without clear notice on forms, and without verbal notice by service reps. California PUC refused to review the verbal evidence on the recorded call cheating me out of a fair hearing. Disconnects need clearly entitled notices, not sneaky service sales puppets drumming up revenue with malicious disconnects. Lawsuit badly needed for seniors and disabled citizens sniped out of phone and internet. These Trumpsters need legal orders to provide clearly distinguishable disconnect NOTICE boldly printed IN The TITLE of any notice of disconnect, and clearly stated at the beginning of any agent calls for collection.

I received a replacement set top box which I was unable to connect due to required PIN number which I did not have. My son called to obtain said PIN # however he was told this would require an in home visit. The next available appointment was five days out. I called today to request proration and was adamantly DENIED. So I should pay rental fees on a non-operational set top box? I don't think so... This company is delusional!

I'd give zero stars if it was an option. The long story short of all the below text is that after nearly six months of being promised an upgrade, we are told today that it was never an option and there are no plans in the works that will allow the needed service in our area. We have lived at this address for years, we are aware it is remote and our attempts to get upgraded internet have been unsuccessful. In moving out here to care for my Grandpa, I needed more reliable internet to allow me to work from home so we reached out to Frontier, our established service provider, in December of 2017. We gave our accurate address and made the representative aware of previous issues with internet availability, he assured us he could get our service upgraded using bonded lines and we will be at 7 mbps up and 10 mbps down.

When I moved from FL to SC last month, I called all my utility providers to cancel services as of Apr 3/18. 30-days later, my credit card was charge for the entire month (for service from Apr 1 thru Apr 30) for Frontier Internet services. When I called to correct the problem, they told me "it was in the fine print" (i.e. that I'd be charged an entire billing cycle). And they do NOT credit the pro-rated amount back!! WTH!? When I asked them if they thought it was OK to charge me for 27-days of Internet service even after they confirmed I did not have access to use the service (since they had also confirmed that they had received my router back), all they could say was "it was written in your contract". I've since spoke with two "supervisors" with no resolution. One supervisor even told me it was OK for them to do that "because they are approved by the FCC". That made me feel so much better... NOT.

This company fraudulently charge and gained access to a credit card account I gave to a different internet provider. They claimed I signed up for technical support services. I never requested or contacted this company. They refused to refund and told me file fraud charges which I have. I am still trying to figure out if the other company compromised my information or if they were hacked.

Back in November, 2017, we decided to change our internet provider owing to poor service and expense. Our contract was due to expire on Feb 2018 so we waited until then in order to create a 'clean break'. At the time of cancellation I was informed we had a 'credit' which would be paid to us with 90 days of cancellation. Within the month I got a notice of the credit owed, but on the same day received a bill for one month service towards an account that had no previous reference.

I wish I had the opportunity to review Frontier's product, but we didn't even get that far! I will review just the "becoming a new customer" process that I experienced. Put shortly, Frontier quoted me an unusually long time to install service; did not inform me of delays regarding local infrastructure changes their engineers needed to do, delaying install further; did not contact me about this delay; did not contact me after the missed installation date; and quoted me another 2 weeks to install when I contacted support. Frontier has a very nice sales team; I was really impressed with their knowledge and even thought to write a positive review about the experience. The major downside about that part was an original install date a little over a month from when I called. I really wanted to get away from Spectrum, so I was willing to wait despite the unusually long wait time.

I called early Saturday morning because my internet was not working. After staying on the phone for 45 minutes I was told that they would have to send a technician out to fix the problem. When they gave me my appointment I was appalled at the timeframe it takes to send some out to work on the problem. They did not give me an appointment until Tuesday between 9-12 pm. I asked why it took so long & was informed they do not work on the weekend. This is unacceptable in my book. Later in the afternoon on Saturday my TV quit working also. I called back again & was informed that the problem was at the main box outside & could not be fixed until Tuesday.

First, after I got my first invoice I found 2 items I didn't order them. I called to ask for a refund. The representative was not helpful until I asked to speak to supervisor then she hanged up on me and never got hold of a supervisor. Then I called again a different person answered. I filed a complaint and got promised a supervisor will call me which never happened. Today I called as I got my new invoice and again items I didn't order added to it. Also when I signed up they told me there is an offer for one year from Amazon prime after I waited for 3 months. They told me it was before I signed up and they can't do anything about it. I have all the names of all people I spoke to. Supervisor she said, "I can't help you." I don't know how a big company promised then broke up their offers. It's really ridiculous and unacceptable.

Well, I'm happy to report that Lianne from Frontier's Social Media Team contacted me and has resolved my problems, as expressed in my previous review, with customer support issues to my satisfaction. We have a clean slate going forward with Frontier, so I am amending my previous complaint to say that I am now satisfied with the results. It's still unfortunate it came to this point, but reassuring that someone listens and complaints are not taken lightly.

In December just changed my bill from $35.00 to $49. I cancelled on March 13 and they charged me for the whole month, I was 3 days in to a new billing. He told me I never called in to complain about my internet not working. This is the worst company I have ever had.

The games this company plays and the lengths that it goes to in order to add on sneaky services or have the simplest issue resolved is mind-blowing. Never less than an hour on the phone and switched between MULTIPLE people. Insanity and the issues are rarely resolved. Absolutely hate this company. It must be in the training to screw with folks endlessly.

Unfortunately I have been a Frontier customer for 9 years and have had nothing but 9 years of problems and headaches with these people. Constant problems with static on the line, people I call cannot hear me, overbilling, and more. Nothing but problems. And getting a tech out? They book you 3 weeks out. Last summer I had no service for 3 weeks. They said they would credit me, but never did. They billed me the full amount for the month anyways. It's literally been a nightmare dealing with them.

Special thanks to Lianne (Account Manager) for fixing this.

I couldn't believe it, Jason (in collections) started off being very kind. I explained I never got a bill until after I got disconnected. Jason, search my payment history, noted I was late in March and in May, Never mentioned I paid forward since October last year until this year. I let him know I was in agreement to make a payment plus the $ 20.00 re-connection fee. However, as I was explaining why it was possible I never got a bill until this past weekend "Jason" hung up on me. I have NEVER encountered such RUDENESS in any business.

Cancelled my service, 4 days into it, then was told several times over 2 months to wait to pay until 3rd billing cycle, then they sent it to collections whom told me they don't do 4 days. They bill for all 30. So instead of paying $14 like Frontier said I would, I had to pay $56!!! Liars. That's all they are! And I cancelled my service because I wasn't getting any service! Please stay away! Seriously! Save yourself the lies and hassle.

Wow is all I can say. I called In February wanting internet. They said they could come out and install sometime in March. I thought that was a long time but ok. I wanted 12mbps they said ok. On the day they were supposed to come they called and said they can only do 6. Well I didn’t want that. So they didn’t come that day. I was on the phone for 45 minutes. She finally said she could do two 6 modems. I said, "Fine. If that works I’ll do it." Ok but now my date moved to May 11! I was pissed but ok fine.

Call for service and set up direct billing at start of service. Technician did not show up for the service date (waited the entire day and called several times). Finally was told there was a mistake the account set up. They "corrected" it and the service date was reset. Got service and all was okay for a couple of months. Came back from out of town and service was disconnected for lack of payment. However my account was paid in full when I contacted them. Seems when the customer service rep "corrected" the problem, they actually set up another account. I now had two accounts for the same residence and for the same service. One being paid and one not paid. So they disconnected the service.

I was Frontier customer for a few years. Their service was going bad and no more kids at home so I have decided to switch service to other provider. I talked to Alrhon on December 12th, 2017 around 1:45 PM to terminate my service from next billing cycle. He offered me a new upgraded package at lower price for 12 months, if I continue with them.

I was put on a 1-year agreement for internet, voice, TV only to find out that they decided not to use that promotion anymore after one month of me being on it. How can they do this? They take away my agreement but if I was to cancel on my agreement it would have cost me an arm and a leg. I can see why some channels do not want to work with this company. Very sad. I have tried to like them for several years now, but am tired of having to spend my time each month reviewing my agreement with them. Somehow they blame us, the consumer, for not fully understanding them changing their minds whenever.

We joined Frontier Communications in September of last year. They had promised free DVD for our two year contract. That promise only lasted two months and then they started billing for the DVD. They have a call center in NC and these people said they would correct the problem but it never happened. Frontier just keeps adding to the bill. Last week our second modem broke and they sent us a new one. After many calls with technical support we still could not get the second TV working. We had a problem with pairing and they said to use a paper clip in back to reset the modem. When that did not work I finally asked for a technician and sure enough they charged us for a service call. It was their equipment that failed and we got a bill for it. They have poor service and when the contract is up we are not renewing it.

Frontier Internet is an incompetent service. Poor internet quality, goes down for weeks at a time, takes at least two weeks for a service call and they make you pay for their non working terrible service. Customer service is not allowed to make full refunds if you get one and it takes months to receive according to others' reviews. I DO Not Recommend this service provider.

After some initial problems getting my service setup, Frontier has made everything right as promised. They seem committed to customer satisfaction and correcting their current less than exemplar image. I am very satisfied.

They charge you to change over service in the event of someone's death. My father passed and they are charging almost $60 even if we provide a death certificate. They are making profit at a time of grief, this isn't a choice to switch it into someone else's name, it's legally necessary. They are SCUM. Not business ethics or human decency. They shouldn't be allowed to operate.

Frontier blatantly stole from me. They have also done the same to many in my area. Worst thing is... we have no other choice for internet!! And no one will do anything about it!! I filed BBB. I filed FCC. I cannot believe Frontier is allowed to steal from customers and does on a regular basis... and NO ONE DOES ANYTHING ABOUT IT!! Truly unbelievable. I pray one day it will all be addressed. Frontier's business practices are absolutely illegal. And shady at best. Yet no one can do a thing about it!!! It is criminal... and I do not know why or how they are allowed to blatantly steal money!!

I have been with Frontier for almost 1 year now (no other phone company in the area) and they have shut off my parent's phone service 3 times without notification. Their systems reflect bad information outstanding balance which is comprised of late fees (because they are not able to get my address right to send me a bill) and reconnection fees (because they shut off service) and as a result they shut off my elderly parent's phone without any notice.

Frontier Cable/Fios is a joke. 45 min into a phone call they tell me they don't offer vacation mode in my neighborhood. And you wonder why wait times are so long? The poor folks that work in the GA call center are not even enabled with basic info to do their job. Now trying to shut down my account and they can't help me, and want me to call ANOTHER # and go thru this on hold trout again. Nope. Their web portal is useless, and the CHAT DOES NOT WORK. I've tried it numerous times over last 1.5 hrs. ** is my act # if anyone at Frontier would like to step up and make this right. If so, I would certainly respect them.

Frontier is the absolute worst internet company there is. They lie to us every time we need them to hook us up. The last time we needed them to come hook up our internet it took them like 3 or 4 weeks to finally come after they had said they would come I don't know how many times. Then the last few months they kept trying to charge me extra fees like a re-connect fee even though I wasn't disconnected. Now, we just recently moved and they had said they would come April 3rd. No show no call. Called them and they said someone tried to call me (Nope, didn't happen and if I did miss a call they never left a message) and they were saying they didn't want to come until they talked to us because we can only get 2 mbps instead of the 24 that we had. Okay, sure we will try it and see how it goes since there really are no other options.

I wished I would have read the reviews before signing up with Frontier. They were deceitful when quoting me a price for internet service. I was told that my bill would be $55.00 per mo, with no installation fee if I signed up for home phone and internet. My first bill was $199.00: when I tried to correct the problem, I was on the phone for 1 hr and 20 mins. I would not recommend this provider.

I started our Frontier Internet & Phone in 2015. I was told that I could get the Frontier Broadband Ultra package & get internet speeds of up to 12 Mbps. I signed up for this package. For the 1 year I was able to get download speeds of better than 5 Mbps, but never 12 Mbps. In 2017 I lost internet and phone service & had to have a technician come to the house to replace a switch on the service box outside the house. All inside lines and filters were fine. Now I can't even get 5 Mbps download speeds and I'm still being charged for 12 Mbps. How can I stop Frontier from lying about what a customer can expect to receive?

3.8 Mbps speeds at best replaced all wires inside house to outside work. One their lines 4x reprogrammed, modem 2x and replaced 1x 3.8 at best. Home-Tech made false accusations to police CPS. Spent multiple hrs on phone. More than half the time no service waste. Their supervisor stated would waive all disconnect fees and early termination. Never did even billed for month after disconnecting. And this month extra 152 early termination. After I paid months for service not working right and not getting fixed decided not to pay since service was never working properly. Told them wasn't paying 'til fixed after incident with Home-Tech. Told supervisor Mike as soon as yr up I was never coming back. Still trying for service to be fixed. He offered waiving those. Never again.

If I could give no stars I would. I moved and set up 3 appointments!!! Not 1 NOT 2 but 3 damn appointments!! And they never showed first one. Second one apartment got changed the day without my consent or even being told. So after 5 hours of waiting I call to find out they changed the day??? And today I waited 5 hours and was on the phone 57 damn minutes. And they arent coming today!!

I signed up with Frontier on 11/10/17. That same day I realize the signal was weak so I called them to have them turn off the service, the rep told me because I just open the account she could not located it and I should call back in a few day. That same day I open an account with Spectrum for the same services. On 11/14/17 I called and had the service turned off, I receive a name and a confirmation # for this transaction. In December I received a bill for $172.96!! I didn't use the wack service for a day. I called and was reassured to ignore the invoice as I do not owe any $$, once again I recorded who I spoke with.

We have DSL for internet through Frontier and it is down at least once a day. Their service is horrible and when you call them you might be on the phone for up to an hour. Then you get the explanation you are in a high traffic area and that is why your internet is not working. This company is awful. If you have choices between providers DO NOT select Frontier.

I started new service and was told to be home for tech, nobody ever came. It took 5 days then a UPS box showed up. Again services didn't work. Was told had to wait 9 more days for a tech. I have missed work, been lied to, hung up on, transferred with no warning. Now a 110$ bill due and services took 3 weeks. My bill should only be 53$. Watch out for hook up and then wonderful fees!!! Don't fall for their advertising... The worst company I have ever dealt with. Their reviews speak volumes.

I have been a customer for almost two years, after my original one year, (non-contract), bill was raised for services, I called and asked if I could continue with the same price for services for the following year. After calling them, Frontier agreed to give us the same services for the same price. We are now into our third billing cycle, and not only did they not honor what they agreed to after two very long phone calls and wait times, they actually raised it even more. I'm most likely going to cancel them, this is the second time I have voiced my dissatisfaction on "consumer affairs", (the first time finally corrected), however, I believe that other customers should be aware that their customer service is terrible, and their billing is absolutely horrible.

We have signed up for the $79 package service with mainly need an internet service. The bundle is the same price as internet only per the representative told us. Now they told me the package promo has expired. they charge us $119 a month. I called to cancel the other service to $79 for internet only service. They wants to charge us service charge fee of about $130. I am thinking drop this company totally since we really don't need their other service. They told me the drop off fee is $257! Will looking for another company for internet service...

I've had Frontier since they were originally owned by AT&T. There were huge issues when they switched to Frontier. Unfortunately, I was not able to get another service for the longest time because of the area I moved to. Frontier was okay, there were frequent drops, a terribly slow internet, and I didn't have options to change. I found out that we were able to get a different provider in my area. I didn't switch because who likes going through the hassle of switching. I finally did go to switch and they half-heartedly tried to retain me as a customer. I was going to get a slower internet speed, TV, and no phone for a greater price - it made switching that much easier. I told them when I would like to cancel and they agreed.

NO STARS is what I wanted to give for Frontier Communications. This was my second attempt in 6 months. I just wanted to add a cable line to my office from my existing cable with them. Called support then after three transfers and 1.5 hrs I was told I had to open a new account to add a line. Then because of a security freeze on my account they then ask for my unlock PIN number which no-one ever gets as requested by Equifax. Now I'm wondering if my iPhone was hacked and maybe I was transferred to a hacker or identity thief. The system and not the staff are what I'm complaining about. The staff had their hands tied to the way they had to do it and probably not informed of Security Freeze Pin numbers that are never given out over the phone to anyone but Equifax.

I have had a technician out at least once a month. We had one today but we still do not have connection longer than 5min at a time. They erase their bad reviews on Facebook to cover their incompetence. The reason we have not dropped them is because they are the only one server in this area.

When I order internet service for my apartment. I was told first month bill will be around $80. After that it will be $25 + tax. And also there is no contract and no early termination fee. But it was all BIG FAT LIE. My first month bill was around $168. And I was in contract for two years with $300 early termination fee. IT took me 2 hrs to get to cancellation department. I had worst customer service of my life. Do Not buy Frontier.

My internet has been slow for the past 6 months so I call Frontier to see if they could help. They ran me through the diagnostic mode and said a tech would need to come out and look at the system. I agreed and a tech came out. He was scheduled from 8 am to 12 pm on Tuesday, March 20. I called at 1 pm asking when they were coming. They did not know, but said they would be out. I received a call at 3:00 pm saying they were coming shortly. They showed up at 3:45 pm, checked the system and said I needed a upgrade. I asked what that entailed. He told me a new service (12 MB) and a new modem. He said someone would call me to set that up. I waited 3 days and called customer service. They stated they had no notes and I needed to verify my account.

I got a home phone line with Frontier in January 2018. I specifically stated I wanted the $35 plan and did not want to be locked into a contract. Once I saw they charged me $16 in taxes and other fees I closed my account and paid my $60 last bill which I got my receipt number to make sure I had protection. It is now March 2018 and I have received a bill for $ 72, representative states I got out of a contract with them early and that is the fee. I was told my last bill for $60 was my closing bill and that I would receive money back for prorating. Now they are trying to say I was in a contract! I never signed up for a contract so how can they change what they have said for their convenience and greed?

I got their service approximately for a year and 6 month after being with Comcast for YEARS - then I got tired of Comcast terrible customer service etc. Anyways, I was a happy Frontier customer in the beginning for their great customer service and how they really cared. I know that wasn’t the case for some but it was for me. Then everything changed to be REALLY BAD, their internet was like a dead body. I was paying for something I didn’t really have, then every month my bill started to be way higher than it should be so I had to call and gave them put in all the discounts and promotional price in. They apologize and put everything back but after like 30 minutes talking and holding.

Thanks for your help, Lianne. Everything is now working extremely well with the new router!

I spent over an hour and half on the phone, setting up service. They took all of my personal information, my SSN, my credit card number, my account number from another service to bundle, then told me I needed to have a notary sign a positive identification, causing more of a hardship for me to get to a notary then send it back, causing more delays and frustration. I feel I was discriminated against.

I also live in a rural area and therefore am held hostage by Frontier because I was grandfathered in through the Verizon merger. I have limited DSL abilities because I've been told that I'm too far from the main station and each time the technician has come out to attempt to fix the problems - he has told me to make sure I'm not being charged for services I do not receive. I have been attempting no only to have my issues with the DSL fixed but after months of calls to the Business Office, I still can't get the reduced rates.

The internet service is subpar, at best. I have never had hardwired internet that drops out every time there is a cloud nearby... The speed is slow and we are constantly losing service. We can't watch any streaming service on high settings although this service is supposed to be for fast HD streaming. Even watching on low settings it will freeze up and come back grainy as though we were watching a VHS. If there was any other service here I would be switching because we have had nothing but trouble with Frontier and will be dropping them the second something else becomes available.

We've just moved to a rural area with very little internet options. Our first call and initial setup with Frontier was painless enough... We're now three weeks later and we still don't have service. They've now missed two installation appointments without calling (I took off work both days) and I feel like I'm stuck in purgatory trying to reiterate over and over my problems to the overly compartmentalized low-level service reps. This story has been corroborated (and furthered with stories of terrible service and outages) by nearly everyone I've talked to who currently has, or has previously had their service. My recommendation is to steer clear unless you're in the unfortunate situation I'm finding myself in. I'm almost at the point of considering satellite... Though it'd pain me to do so. Best of luck to anyone who needs to make a decision with this company.

Consumers beware - they will raise your rates, promise you they will lower your rate and then fail to do so. Customer Service gave me the runaround for over three months, continuing to raise my rate. Switching to Spectrum.

We pay for 3MB of bandwidth. Our usual speed is .2MB or less. We have been told so many reasons why it is so low. Work on the system, upgrading the system, a busy time and too many people using the system. It is an old copper wire system and there are no plans to update it. We can’t get cable and satellite has bad reviews for our area. It took 4 years for Frontier to go from dial-up to the DSL. I think the dial-up was better.

On July 7, 2017 at 3:17 pm, my business, Plymouth Chiropractic, SC, was sold, via the phone, a new 3-year contract by Chelsea ** of Frontier Communications. She repeated herself, "Yes, $93.18 (per month) includes taxes & surcharges." First bill was $93.18 then they changed bill (basically doubled). Months of calls, and finally a letter to Mr. Arndt, CEO of comm. sales. C. ** (secretary?) said "Mr. Arndt will not be reading my letter," and went on to say (and email me) that it is Frontier's policy not to honor invalid misquotes (only contracts in writing).

First service company in over 50 years that I have had the most miserable experience to cancel my service. I cancelled my service (internet, TV, and phone) halfway into my December service month. I contacted their customer service (no easy feat, 20 to 30 minute wait time) prior to cancelling to determine any fees to cancel and was told no early termination fees and at most a $10 cancellation/disconnect fee.

A Frontier representative responded to my review and was very helpful in crediting me the amount that was overcharged, due to a low internet speed that couldn't be increased. The credit was from the date of my relocation to my new address /place of residence.

I just experienced my 7th missed install appointment in over 2 weeks, all of which is due to customer service errors. Everyone was apologetic and helpful but it all lead to another lie. $25 credit for each missed appt is not sufficient at this point. I'm glad they're in the communication business and not in the grave digging business!

Well it all started on Feb. 28 2018 when my son called to pay his old account off and start new service at his apartment. Well we did all that with a service date order # and new account #. The tech did show on his day but because not sure where to go and a miss call to find the apartment he was not able to install the internet that day so me and my son called to reschedule and to apologize for something we missed. So called on the 6th spoke to someone. That person reschedule his installation date to the 22nd of March but to please call every day to see about getting something sooner. So long story short today is the 21st. After calling almost every day they could not get a tech to us sooner so I called today to just make sure still good for the 22nd of March.

First of all if I could give them six minus stars I would. Worst company I’ve ever dealt with. Cannot believe they’re still in business. I have had problems with my DSL network for four months now and According to them I have their highest speed network they have for these four months it has been like dial-up instead of high speed. I’ve set at least seven in home Tech-support where a technician was supposed to come and fix The short they say I have in my system and five of these times they never showed up or called me. The other two they said they had the problem fixed and it never was fixed. I am so upset with this company that I could spit nails. I wish there was someone that could help me but they don’t seem to even care. At this rate I doubt this will even do any good. I’m sure I’m not alone in this review of Frontier.

My mother's house was sold on February 23. I first contacted them in early January to discontinue service. At that time, they wanted a PIN number, which my mother didn't have. She is elderly. I have since contacted them 4 times to suspend service. Each time they insist on a PIN number, which I don't have. They have now billed me for a month in which the house hasn't even been owned and are sending past due notices. Each time I call I hold for 20 minutes, speak to someone and am then transferred to someone else. I will never do business with them again.

I opened an account just so I can write this review. Ever since my service was bought out by Frontier TV, I have had a horrible experience with them. My bill is inconsistent every month, and when I attempted to canceled my cable, they simply did not. I had to call not once, but 3 times to get them to cut my cable. Two weeks later I found out why they didn’t cancel at my first attempt. They wanted the billing cycle to kick in so I’ll have to pay the cable bill for another month, even though they cut it off.

I have called numerous times and everyone tells me I will get adapters for my bedrooms but still waiting on the adapters. If they don't come in by maybe Wednesday I am going to call back and tell them I don't want them anymore and this has been going on for about 3 weeks now and I want the adapters to be taken off of my bill each month. They also added some charges I didn't ask for and I have to wait until next billing cycle for them to show. One guy however in all this mess gave me a 25 dollar credit.

I had an ongoing billing dispute with Frontier for over a month. The many phone calls almost always resulted in a rep telling me that the issue had been resolved. Never was. Finally gave up by cancelling service which was then picked up by my roommate as a new subscription. Unfortunately the home phone number was changed - temporarily so we thought. Three times in past two weeks we were given dates and times that the phone would be switched back to the original number and three times that promise was broken. If you have a choice to use any other communications - even Comcast - I urge you to do so. You'll save yourself a lot of headaches and frustration not to mention a bundle of wasted time.

Oh where do I start... maybe with deplorable customer service. Took an hour and 40 minutes to set up home service on phone. I've had service for about 2 months, one home one business. For home service I was scheduled a month and a half out, long wait. Business installed fast made me happy. Had to have service already. Was not installed correctly. Bill went up $10, Ok... tried calling. Was not receiving bills. Took a total of 11 calls two disconnections and was transferred to 5 people that could not help. Had wrong address., was on the phone again for an hour. One rep was argumentative in regards to the address being wrong. Spoke with a manager and politely explained my frustration with Frontier. After I finished explaining he rudely said "to go back to what we were speaking about". After that made my payment and hung up. Why is customer service so atrocious? Huge company... Bright house is starting to look good.

Somebody recommended Frontier to me, but after seven months of pain I do NOT recommend Frontier to anyone. Customer Service is terrible and they don't have offices in Dallas. Internet speed is good, basic cable is very poor and I don't know about voice.Frontier never kept my promotion plan at the same cost as I signed for. Every month, I had to call to complain about my monthly bill, and once my first six months were over, my monthly payment was increased about $80 (when it's suppose to increase only $40.)

On three occasions in 6 months, in phoning about technical issues, the "support" people said they'd upgrade me, you while still giving me a lower rate. I'd be a fool not to say, "Yes." However, on subsequent billings, this was not the case. I must have spent a total of 4/5 hours on the phone having the billing dept. "adjust" my statements. I'm assuming it's simply the salesperson making his or her commission and not giving a hoot about future customer consequences. Furthermore, having called the tech support and billing departments about 25 times within a 6 month period, I gave the “Customer Retention” people a chance to keep me as a customer by lowering my monthly cost (which had doubled, yes doubled, overnight) to a quote I received from a competitor for the same package deal.

Customer service is horrible! I upgraded my account a month ago and they said they were shipping a 2nd box then. It's never arrived! I phoned customer service 3 times, each person tells me it's enroute and will arrive in a day or 2. But never arrived even though I was now paying more for my service. Today I called and got a honest person on the phone. She admitted it had never been ordered to ship! All the others had lied. There are boxes on cable trucks roaming around but they refuse to have anyone drop one off. And it's being shipped slow standard so will be at least a week before I get it. APPALLING! I asked to speak to a supervisor to alert them. They were "busy" and would call right back. That was 2 hours ago!

This has to be at least the 5th time I have tried setting up Frontier. Every time we discuss one price and then a totally different price/service is included in the disclosure or they "accidentally" cancel my order and I don't find out until they don't show up to install. Silly of me to keep trying! This time around I set up service online, allowed my credit to be pulled, was offered 1 TV with basic package and free HD box and Showtime for 1 month plus 100 speed internet for $65/month. Complete the order and go back to review email confirmation... $85/month and 50 speed internet. I call in immediately and let customer service know. The girl assures me this was a mistake, I must have put more than 1 TV in the order (I did not) but fixes the price and internet speed.

Worst customer service I have EVER EXPERIENCED!!! I can’t even call this customer service. I have been trying for six days to get the address on my elderly mother's account changed. I first tried to chat and nobody was available so I submitted a request for a callback. Do you think anyone called me back? No. I have spent three hours on the phone with Tabatha ** (who was completely clueless on how to do an address change) and then sent me into neverland after 40 minutes without even telling me I was being transferred, then I got Katie who never even submitted my ticket to dispatch I just found out!!!

I gave Frontier a second chance last July and I cut off the service at the end of December, again very very bad experience, they could not make the billing amount correctly and I had to call back 3 times to just find out the amount showed was still not correct, I kept suggesting the person to go back to listen to the last phone call or check their notes however nothing they could find, today I just spent 2 hour and 30 mins in the phone with them to finally figure out the bill and hopefully this is it and I don't ever have to deal with them again!

Worst provider ever! I experienced many problems years ago with service and inaccurate billing. When my husband moved in he signed us up again because the charges would be $10 less a month than other providers. Now that he had to deal with them he is equally as disappointed. Let's just say they bill inaccurately, have poor service and just flat out do not care about your happiness with any of their services. AND the icing on the cake they do not pro-rate your bill so if you terminate half way thru the month, like we chose to do, you have to pay for the full month. They are so screwed up they even messed up our cancellation date & had our wifi shut off date two days early.

When I moved I switched from 3 TVs + landline to 2 TVs with no landline - I asked for same service for cable/internet and was told it would be about $20 less since less services. WRONG - Bill has been higher AND to make matters worse - even though I sent the old boxes back and produced two UPS tracking #'s that show they were delivered - for the past 4 months they are still charging me $300 for unreturned equipment. They told me they can't find it in their system and that I was responsible EVEN THOUGH they have the tracking numbers showing delivered.

It's been over 3 years of nothing but price increases, broken equipment, rude/unintelligent customer service agents/lies regarding pricing, specials. DO NOT USE FRONTIER. The latest issue - and we have issues 3 - 5 times a year, excluding outages, is that we returned defective equipment and no credit was issued. Yesterday, we were screened at by Frontier, "YOU HAVE AN ILLEGAL CONFIGURATION - NO CREDIT WILL BE GIVEN". Hold on Rebecca, Frontier configured our 3 DVR and each time they've been out the same configuration was in place. When we told her that Frontier set up our DVR's, she stated, "Oh they are contractors - they don't work for Frontier". Uh YES THEY DO. When I call Frontier, and a technician is sent out - they work for Frontier. I've written the Office of the President today. If this is not resolved today, an FCC complaint will be filed.

I signed up for Frontier Fios with their promotional bundle special $80 per month for TV, Internet & Home Phone. The Frontier lady (Porsha) advised me that after the promotion, my bill would be $125.00 per month INCLUDING ALL THE TAXES/FEES/ETC. Starting with my first Frontier bill, the billing was already a mess & incorrect. I started with Frontier from 3/2017 - 2/28/18. I have had to call them (Billing supervisor Europe, Charleen, Pamela & so on) (FRONTIER), EVERY SINGLE MONTH... To have my bill corrected. Now, the Frontier supervisor for the billing supervisor (CASY) has stated to me, they will not honor the price I was quoted.

I cancelled my service 2 times with Frontier - Feb 2 same day and Feb 8 - I was told my account would be prorated - it was not - I was told they bill for the entire month of the billing period per their policy. I was never told this nor was I informed. I reported them to the FCC and to the FL=Senate requesting they be investigated for their practices and a law to make it a felony to NOT prorate when you are under NO CONTRACT. I am also going to speak to my Uncle - Mike ** - My namesake in the Senate to ask that Frontier be reviewed for its practices. All one needs to do is read the tens of thousands complaints against them. What you get back is that it is their Policy. I am still owed a 200.00 refund which was promised in writing and so was other items. I believe they’re taught to LIE and to me Frontier should be put out of Business. Do not sign up with them, there are better Customer Oriented companies.

I've had Frontier for about 10 years. Last year I called and complained because new customers are given a great deal but old customers pay way too much. I have very old equipment... doesn't even have a DVR so I can't record anything. My internet speed is real slow! They told me they would lower my bill to $91 per month, so I thought, "GREAT" - But guess what? They tacked on $40 worth of fees and got the bill back up to $137 per month. Frontier will lie, cheat and steal from you.

My February bill came to me as $737.37. The reason posted for this outrageous bill was for "UNRETURNED EQUIPMENT". I called Frontier on Feb. 7 several times, and was put on hold, transferred and disconnected and finally tried the Chat room with no reason given, except that I should contact the Credit Dept. At this point, my companion called Frontier, asked to speak to a supervisor in the credit department. We were NEVER SENT ANY EQUIPMENT, BUT HAD A MONTH AGO received a large cardboard BOX, WITH SEVERAL BROWN ENVELOPES that were supposed to be filled with whatever??? We didn't do anything with it as we had NO EQUIPMENT TO RETURN FRONTIER. He explained that later to the supervisor who stated she would handle it, perhaps would take a week or 2.

I had service with Frontier in California, we sold our home and cancelled our service. We had an 83.00 credit and they said they would mail out a prepaid credit card. We never received this card. This goes back to July 2017. When I call Frontier they tell me to call the credit company. When I call the credit company they have no record of my file. I call Frontier back and am transferred to 3-4 people. They have trouble finding my account, then they say they will call me back and this issue is still not resolved I have been waiting 8 months. This is ridiculous I received an email today and they said the refund was mailed out 10/05/2018. We are not even at that date yet. This is ridiculous!

They charge me 75 for an install I did myself. They gave no option to mail the internet box. So the only option is for someone to bring the box. I installed it myself and still charged me 75. They said either way I'll be charge because they charge for self install.

I have had their service for 2 yrs. It was very rocky in the beginning but it got a little better. In March 2018 my contract was up. I was going to switch to another company with a better price but when I talked to their retention dept they offered me a promotion to keep my business but I had to sign a new 2 yr contract, so I agreed. My bill went up from $152.00 to $251.00 and change. I called and they see the notes of the conversation, they'll put me on hold to talk to their supervisor, then come back with different excuses. eg: promotion didn't go through... whose fault is that? They need to honor their words or get me off their contract so I can move on. I feel like I'm being scammed by Frontier.

Internet ALWAYS OUT! I live south; Kentucky border, but if Ft Wayne's internet is out (way up north) it cuts mine off! Customer service LIES AND WILL hang up on you! I called to pay my HIGH bill... Customer service said at 1:34p I needed to pay $145.15 or they'll cut my service off! I did! It cleared! 2 hours later, lost my phone and Internet! I called back (8xs TODAY!) now I owe $154.13 before they'll reconnect me! SO... I paid that AND I DID NOT OWE IT! Service still off, although they've said 6xs give it 15 minutes to an hour! My bill is wayyy too high, and I can't get ANY help! Everyone I talk to says something different!!! I'm DONE! Disgusted! OVER IT! Called Exede for satellite service!

Horrible experience. These people just took my money. When I signed up for the service a customer service rep told me that and I quote "if for any reason the service don't work to give them a callback and they would refund my money." I called and canceled and requested a refund cause the service didn't work AT ALL! I never received my money. I called again and They said that they never received a order for cancellation so I canceled AGAIN. A couple days later I received a Bill and out of confusion I called them again and asked why I received a Bill and again they acted clueless saying "I don't know why you received a Bill. I see that your service has been canceled".

My experience has been HORRIBLE to say the least... Before they came about in my area I had Verizon. NO PROBLEMS. None at all. If there was any way I could change you bet I would, 90% of time I have to reboot or unplug the modem. My bill comes out on the 9th of the month and they suspend service for $62.38??? REALLY. Smh. Smh... They have done this 2Xs to me. Wish I could change.

Frontier Communications SUCKS! They tell you one thing and do a complete screwjob on you with no one to answer too. They are a dying company which dwindling customers, and continue to raise prices and screw the customers they actually still have!!! Choose ANYONE else! 2:15 hours on the phone trying to get the price I was promised. How would $19.99 internet become $56.00? Because they lie about prices then do not stand behind the promotion!!! Got a bill for my internet in February for over $100.00. I called and got a run around which became a $55.00 bill for a promotional rate of $19.99. March bill of $56.00. Called and was on the phone over 2 1/4 hours.

I canceled my Internet service with Frontier on January 6. It took me eight phone calls to cancel my service because I kept being disconnected by their customer service department, So when I received a bill from them showing my cancellation date of January 30 I decided just to pay it even though I canceled that weeks earlier. One would think that that would be the end of things but lo and behold I received another bill from them for the month of February. I called their customer service and was told that it can take up to three billing cycles for me to stop receiving bills. Well, today I received a letter from them informing me my account was past due and that they were going to report my account to the credit bureaus if I did not pay them!!! What a joke!!! Bottom line... HORRIBLE CUSTOMER SERVICE and now I have to waste more of my time fixing their mistake!!!

I do not understand how a company can operate so dishonest and steal from good hard working people. They lie every time I called them. Make stuff up just to get you off the phone. Spent hours on the phone to get nowhere or disconnected. I hate this company. Stay AWAY FROM FRONTIER!!!

I would not recommend this company. I am being charged for a month of service after I cancelled a month and a half before! I called and they said we “backdated it.” Okay then why am I being charged, had to call twice just to figure out my service was still running! My equipment did not fit in the boxes they sent and had to ask more than once for those as well. Stay away! Spectrum is what I have now and it sucks too. Go DirecTV or any option but cable if you can! It’s a freak show with these two companies!

My housemate ordered a system to boost our wifi with the intention to pay for it. Frontier billed both her and me. I received money back from the purchase only to have it added back onto my next bill while I was on auto pay. While trying to get my money back I was referred to a different number but they were closed. Frontier is taking zero responsibility for their transactions and is putting the responsibility of their mess up on the client who is paying for their service. I am not pleased and will tell people to not use Frontier at all costs.

I have been with Frontier since it was taken over from Verizon and have had not one problem, so far, except for my bill. The only time I have had to call via "chat" was when my intro rate expired and my bill increased by about $60/mo. They offered me a reduction for the first year if I agreed to a 2-year contract. I didn't agree to a contract because I wanted to investigate other options. I thought I might just "cut the cable" and bought an indoor antenna. I scanned for channels and found about 13, none of which anyone would want to watch. I bought a "better" more expensive antenna, got the same channels plus a couple extras. I discovered I could not get any of the local networks with the news, so returned them both and reconnected the cable. After reading reviews of other cable companies, I will probably just bite the bullet and keep paying my high bill, or agree to a 2-year contract with a reduction, if they will still offer it.

On 9/20/17 I called to renew my program with them. I was given a two year guaranteed price with a confirmation number ** by Kevin the representative. My first 5 months I've had to call due to the billing being wrong. I've spent 2 to 3 hours each month on the chat room or phone trying to get it straightened out. I finally sent an e-mail with my complaints. I had Stacey (at #844-320-4445 ext. **) call me back on 2/26 and I went over everything with her. She started an investigation.

We have had Frontier for a while, had a lot of tech issues with service. We moved and had to switch our account to our new address. They closed our old accounted and started up a new account. Having same issues with it dropping, and not being able to use internet. I called, and spoke to a guy name Jimmy in tech services and he gave me a trouble ticket number, tech never showed. Called and they said there was no trouble ticket created. I spoke to a manager named Al, said it was going to be about a week out till someone could come take a look. We are now to that day and no one has showed up yet. I tried to call, now they are telling me that I owe $154.56 for a month worth of service and would NOT recommend this company to anyone.

I called to cancel and advised that Frontier is not in my new location. Spectrum is at my new location. Now these idiots are trying to charge me an early termination fee and a full month when I was only there for 6 days. Total scam! Buyer beware!

I've had Frontier internet for about 2 1/2 years. I live in a small town with few internet options. My bill has started to increase and will go up 50% in just over a year, from $30 to $45 monthly. I'm retired on fixed income. In the past, internet service cut out regularly. But recently, in addition to the price hikes, the internet has started to cut out many and numerous times every day, for which I've called several times without resolution. I'm currently looking around for other options and would not subscribe to Frontier again.

Very long story - was with Verizon when bought out by Frontier in Tampa, FL. Price went up, decided to move away. Called them on Dec 6th, 2017 and asked to cancel service as of Dec 9th 2017 as I had Spectrum coming on that day to set up. I was told, "No problem." The representative did not mention about any billing. But the morning of Dec 7th, 2017 I noticed I did not have service. Called them and they said, - "Yup you have been disconnected". I questioned why they did not wait till the request date? Their only answer was Sorry.

Where to start? Frontier Communications is the single worst company I've ever dealt with. A brain-dead horror-show. They couldn't be described as a 'service provider' on any account. Hanging yourself with piano wire would be more enjoyable and rewarding than ANY interaction with Frontier. We were Verizon Fios customers for 17 years before they were sold to Frontier and the real suffering began. I'm not one to change service providers on a whim. Shame on me to endure the torture for another year before dumping them. I figured, give them a chance to get organized and get their act together. They quickly went from horrific to epoch ineptitude.

Very long story - was with Verizon when bought out by Frontier in Venice, FL. Had a few technical problems, which very nice service fellows rectified. Have to say, I was the only one I knew on Venice Island not complaining about Frontier, and was happy to tell that to the Comcast salesmen who kept canvassing the neighborhood.

I read so many bad reviews on Frontier, but when my Spectrum TWC Internet went up $25/month for the same service, I decided to give them a try. Installation with Frontier was painless, the guy showed up on time, it took him 40 minutes or so to finish. I haven't had any complaints with my internet, with my $30 100/100Mbps Service, I get usually 80-90 Mbps up and down. On evenings, rainy weekends when everybody is streaming Netflix in the neighborhood, I still get 30-50 Mbps which is more than enough for anything we do in the household. Compared to Spectrum I pay half price, compared to AT&T I'm 50 times faster. There 24Mbps DSL Line we have at the office only offers 1-2Mbps on average. I live in Garland, Texas and Frontier offers Fiber, the box is right outside my house. This is my first month with Frontier, if anything should change, I will update my review.

Chatted online with a Frontier Representative in Bryan, TX. Ordered internet only and set up an installation date. Was told I would receive a copy of the chat and an email confirmation. I never received a copy of the chat, and the email confirmation was for multi-equipment protection INSTEAD of internet service. Couldn't chat again. Tried to call. Kept getting a message that customer service was closed. They would only talk to us if we were "new" customers. Once they found out we had an account, they said they couldn't help us. On the third call, we finally insisted someone get us through to customer service, which was supposed to be open but wasn't answering. The girl told us she couldn't cancel the order for this protection thing we didn't order until after the installation date for the internet. In the end, we canceled the entire order. We're going elsewhere. This company is awful. Run, don't walk!

I was contacted by the Frontier Social Media Team within two days of my post on Consumer Affairs. The company was able to "credit" my account with the disputed billing of $66.74. It was a local Tampa office that admitted a billing error, after a complaint was made with the Attorney General's office. I encourage consumers to keep records of phone calls, dates of service etc. as the more information you can provide, the better.

I called today to cancel my Frontier services due to ever increasing rates and no additional services and Frontier's absolute refusal to fix billing issues. After one of the many calls a customer service agent cancelled one of my boxes and I received a 350.00 charge to my bill. When I called to find out why I was instructed to send the box back and they will credit me. When I inquired on which box to send back they said they didn't know and could not give me the serial number for the cancelled box. I then cancelled the service completely and they said I was under contract for 8 more months, which I never agreed to after the initial 2 year contract, and that I have to pay for the full month, with 18 days left in billing cycle.

We have not been able to use our tv for about a week and the technician was supposed to call me before coming in to take a look at the cables. I had informed the Frontier that there are no dogs or locks on the gate. He never called and even though the gate was unlocked, he did not come inside to check the wires. I had to call them again and they want me to wait for another week before anyone shows up. The customer service is worse than I ever imagined. I am planning to change the service provider and hope they will be better than Frontier.

Lianne from Frontier has assured me that the matter has been resolved and we owe nothing. She also said she would clear any bad credit rating this has caused. For several months, phone calls to customer service assured us the problem had been resolved; that is why I write with trepidation that the problem has been resolved. The earth is being renewed with the coming of spring; hopefully my faith in Frontier will be also.

I recently installed the business phone and internet with this company Monday Feb. 26, 2018. A day later, my business phone has technical issue so I tried contacting Frontier Communication to get the issue resolve. After spending hours speaking with them and tried to get the issue escalated, they finally agreed to send out a technician to come out at 1 P.M. The technician did not show up!! After 4 more times of contacting them, they said it was an error where they entered the ticket incorrect and having a technician that is not qualify to come out. I requested to speak with a manager at least 5 times and was refused to speak with one. I think this company is a piece of ** without any customer service skills. I would definitely not refer this company to anyone. If there a way to rate them in the negative star rating, I would do so in a heartbeat.

Frontier does not make customer satisfaction a priority. They did not log equipment I returned on December 29. Then said I had to wait 2 billing cycles before I would receive the credit back. I could complain all day about the 2 hour waits to solve issues over the last year with my internet, my phone, my bill. I feel like I have to pay attention to every little thing or else I will be paying for services I don’t receive. They do not take accountability for their lack of service. My phone hasn’t worked for at least a year. I take responsibility for not noticing because I mostly use my cell phone but when I attempted to call and get it fixed they transferred me to tech support. Then back to customer service then back to tech support. I just want a credit for not having a dial tone. We don’t have much choice anymore in who we use because my area only has Frontier and Spectrum who is just as bad. I miss Verizon.

Frontier insist I owe a balance on an account after the shut off date. They are attempting to bill me for a service I never received. I spoke to someone in customer service every time I got a bill and each time they lied and said it was taken care of. Today I got a letter from a collection agency and after being passed around at least a dozen times and told each time the error was on their part it was nothing they can do. I've been hung up by the collections supervisor, outright lied to by several people in customer service and have been treated awful.

Moved out of state - still continued to charge me for time without service. Over an hour on the phone after being transferred to 5 different people that could not help me and then not allowed to speak to a supervisor. Office of the president was no better and didn't even apologize for the customer service. Until you learn how to treat your customers you will continue to receive horrible reviews. Been in customer service over 25 years. This was appalling.

We had switched from Charter's 70$ for 100/10 for my wife's business to something more reasonably priced. So we decided to get Frontier's 6Mbps and a basic phone for a promotion of $19.99 for both phone and internet and the monthly bill was slated to $46.21, cool right? Lol our first bill was $71.21. We figured it was just standard hidden taxes for initial hook ups. Until second bill arrived at the same price, so I contacted Frontier's billing department only to discover the promotions had not been implemented. Upon contacting customer support to verify what speeds I was paying for, I had been setup for 35Mbps when this areas' max speed of download is 6Mbps. Lol. So after 6 disconnects attempting billing I finally got through to someone who supposedly realized the error and corrected it. I'm not sure if Frontier is going to stay in business but again as others have said, get your crap together. I will be going back to Charter at the end of the year.

Cancelled cable service well over a month ago and returned equipment. Confirmed receipt. Still being billed! Credit from 3 months ago still not applied. This company is the worst. Stay away if at all possible.

I have tried 3 time to shut off the double billing for internet that Frontier was charging my elderly parents. They did not even realize they were being double billed, but once I took over the finances last August I did. I tried in August to shut off service, I tried over Christmas break and in January, I took all the paperwork I could to my office where I could be on hold all day. Well, it took about 3 hours, but finally they said they got the service shut off. THEN, I arrived home this weekend (to help my elderly father - Mom died last summer) and I find a NEW bill from Frontier. I about came unglued - what is wrong with this company? It must be purposeful. I called and they said I had an open dispute. I had to tell them that I was ripping up their bill and all future bills, and if they wanted to deal with me it will be in court. DO NOT USE THIS COMPANY no matter what.

I am writing on behalf of my retired elderly parents that do not speak much English in regards to an account under Hoan **. We had called Frontier Communications on 11/14/2017 and spoke to Denis (supervisor ID#**) and at the time she confirmed that if we wanted to cancel our services active 12/1/2017 we would have to pay a total of $123.86 to terminate our services with no other extra charges. We paid in full to Frontier Communications a check #** for $123.86 on 11/20/2017.

I have had terrible internet service ever since Verizon Fios changed over to Frontier. I had to keep my end of a 2 year agreement I don't remember ever agreeing to. Once I had completed my end of the contract I called to let them know I would be cancelling my contract with them. First they told me that I couldn't get a partial refund for the remained of the month. FINE. I switched the cancellation date from next Tuesday (get new service Monday) to March 9th (Today is Feb 23). I woke up to find I have no internet. I called Frontier. Tech support confirmed they had disconnected me. He transferred me to customer service where I sat on hold for almost an hour.

I placed an order on February 15th 2018 to downgrade services from an elite package to just internet only and received an order number that shows on my account which I am able to see is in a completed status once I log in. It has been a few days and still no return boxes. On the evening of February 22nd I called customer service and found out that there is no order for my service downgrade even though it shows to have been completed when I log into my account. The representative stated that she placed an order for my return boxes to send them their set top box.

Unfortunately back in August 2017 I decided to bundle up internet, TV and home phone with Frontier, I spoke to a service rep that explained the different packages, we agreed on a particular package and a price lock of two years without contract. I received my first bill in September and it was over $400, I was told my services were going to be around $175 including taxes, I immediately called and after making adjustments I was told to pay the amount the original amount.

We had AT&T for six years. Good service, reasonable price. Prices unavoidably rose, but we were always able to get a new deal for a year or 2. Customer service was adequate, but you had to jump through some hoops, as with any large company. Frontier took over about 2 or 3 years ago. Nothing but problems. Prices rose, no discounts were available. Most frustrating was the fact that the bill was a different amount every month. How is this possible? My wife would call and they would say that the number of days in the billing cycle was different. Every call was minimum 1 hour on the phone to get things straightened out, only to have the same problem in a month or 2.

DO NOT GET FRONTIER EVER! They ripped me and said I didn't close out my account (which I have 2 forms of proof that I did cancel) so they started charging me $240. I did everything to get my money back -- NOBODY LISTENED TO ME. This is the worst company on this planet. DO NOT EVER EVER EVER GO TO THEM FOR ANYTHING!!!

Bad service multiple times. Bad lines coming to the house. Don't work half the time. My technician very rude, unprofessional and if trash bag's on your porch to be taking out watch out. She called police CPS and made false allegations. Closed right away. Never again. Not even if free for life. Not worth it. Steer clear.

I signed up for the internet only service. I've not been with the company for 3yrs but my price has increased by $20 in the last 2yrs, so their end was not upheld with a price lock. The company told me their hands were tied and made no offer to get me a lower rate. Also I was charged over $200 for a free install and it took over 8 months and numerous calls to straighten out. Price increases are never mentioned to the customers until after this company slides them in and then tells you it's in micro print on page four of a certain month on one particular billing statement and your price will still increase even under a price lock. So why guarantee a price lock and then lie?

After posting my review I was promptly contacted by an account manager who was able to resolve my billing issue and close my account. It is unfortunate it took wring a negative review to get a correct response. It still seems the customer facing staffs are not empowered to actually resolve issues.

If at all possible, do not use this service. The customer service is not very good. Representatives will give you false information and that can be costly for you the consumer. Afterwards, they will do nothing to correct the mistake. For example, I was moving in three weeks, and called to cancel service. The representative told me he would send my boxes but keep the services on so I would have internet until the boxes came in 3 to 5 days. After a week, I did not receive any boxes, I called and was told the service had to be cancelled first.

I am so frustrated with Frontier FIOS. The service is abysmal. Every evening and weekend, the internet service deteriorates and is almost impossible to use. I called and they recommended increasing the internet access from 50 MBPS to 100 MBPS and I was stupid enough to agree. After two weeks, I called and they had increased the service fee but access in our home never exceeded 50 MBPS so it was a worthless decision. I have called six or seven times to ask someone to listen. The staff is always pleasant but nothing ever improves. DON'T make a poor decision and think that Frontier will be good. I regret going with this company and am looking for another communication company.

The absolute worst company I've ever dealt with! Avoid them at all cost. My first order to Frontier was on 12-22-2017 and was to increase my internet speed to between 7-10 Mbps, from the 3Mbps I'm paying for now but only getting 1.5 - 2.1 Mbps. I was given an order number and I waited until the date I was given past.(01/25/18) I called in and was told my order was put into their system incorrectly, but this person corrected it.

This company is a horrible company. Existing Customers are treated like crap compare to the new customer. I know that it's illegal for them to be charging me now an Extra Dollar and change for the keeping THEIR INFRASTRUCTURE up to date. There needs to be a Class Action Law Suit in regards to this extra charge that this company is doing. Why should I have to pay for their towers, their system. They are the worst company ever. LAWSUIT LAWSUIT LAWSUIT... I am checking with Lawyers about this issue.

Lianne from frontier helped resolve our issue and honored what we were originally quoted for a year. Thanks Lianne!

Frontier has become very notorious for bait and switch. I signed up in February 2016 for Frontier FIOS when Verizon still had it. Had no problems, even after the Frontier transition. Until I signed up for TV service. TV service was promised at $125 a month for both that and internet. Wrong. Bill came out to $170 a month. Made complaints to Frontier Social Media and they promised me repeatedly they would take care of it and admitted they did wrong. Wrong on that. Filed an FCC complaint. Frontier stood by their billing practices and told me what to go do with myself.