Frontier Communications Reviews

They have horrible wi-fi services. Everyone one out here is complaining of the services going in and out. There has to be something done with it. They tell me will it's my Samsung pad people have trouble with it. But others have iPads still have trouble. Unless someone one stays over top of them they will do everyone like this. Please help us.

Do not do business with Frontier Communications. They are a ripoff. Service is the worst I ever used. You have several charges on account each month that you didn’t ask for. Customer service is the worst of any company and the corporate office is even worse. I had my service removed February 26th and they continue charging me till March 22nd a total of $ 238.55. The service was so bad the technician gave me his personal cell number to call when I had problems and that was everyday. When you call for help you are on hold 45 minutes or a hour and then they hang up on you. Don’t do business with Frontier. They are crooks and I am taking them to court.

I was promised 15 Mbps DSL Internet speed and have never gotten more than 7 Mbps and as low as .5 Mbps. Also they say I can run up to 5 devices at a time. That's is bull. If I even run 2 it freezes up!!! P.s only the bill is reason I did not cancel altogether. Cox was charging me over $250 and now I am only paying $77.

On 1-22-2018 we agreed to purchase a 2 year phone and high speed internet bundle from Frontier, at the advertised price of $ 45.00 plus fees and taxes. The total was to be $56.50 with the fees and taxes. We were also to get a 1 year membership with Amazon Prime. We never received the 1 year membership, we called Frontier and spend endless hours on the phone just to be told the Amazon membership was not offered in the state of Florida. Frontier also upped the $ 45.00 a month to $ 50.00 a month stating every year in January there is across the board increase and they (Frontier) were not going to fix their breach of contract, we the customer just had to live with Frontier's business practices. We are reporting this so other customers will not fall into the same trap we fell into. Former Verizon did this same stunt not honor their promises, it took news channel 8 to investigate and make Verizon pay up.

I have had a terrible experience with Frontier. I moved into a new town about 4 months ago and all I had to do was switch my address and bring my same box from my previous address. I did this and it was working fine for the first month, and all of a sudden it would just go in and out. I’ve been out for entire days at a time. I was also set up with auto pay for the past three years, and just got a paper saying that I owe $160 because I’m overdue. Well that obviously shouldn’t be happening if I do auto pay. I call and there’s “nothing they can do” about the fact that my internet hasn’t worked more than it has.

All I wanted to do was to downsize my current internet/cable with a different carrier. I called the number on the Frontier.com website, assuming I was going to a customer service area. Instead, I was thrust into an aggressive sale mosh pit. After talking to the Frontier rep, I explained that we don’t need cable tv or home phone and we really use very little internet. We need only the simplest of internet packages and I quoted the one on their website for $30. After many ‘fishing’ questions I was put on hold for over 5 minutes while the rep went to get me the deal that would best fit my family’s needs. I was offered the deal of the day that included Cable TV, Internet and phone, but it would save me $30 a month from what I was paying with another vendor. I explained again that I only needed the 50/50 Mbps internet and she offered me yet another deal with Cable and Internet for $70.

I received this promotional flyer from the company targeting previous customers to go back to Frontier. The bundle package for "Fios TV, 150 Mbps Internet for the price of our 100 Mbps, & Voice" for the price of $80.00. I thought that was too good to be true, so I went to the website link that was on the flyer, sure enough, it was as stated on the flyer. I chatted on the company website to verify the information. On the chat, I clearly asked what other fees will be added to the $80.00 per month bill and I was told "just taxes." So I signed up.

I am not sure where to begin, but will try to make this brief. I contacted Frontier in reference to switching carriers for internet. I was made an offer by the sales representative and we agreed to terms after thoroughly discussing the packages. Frontier was completing system updates during working hours, so I was on hold for one hour, waiting to get onto the "secured line" to complete my DOB and SSN info. I hung up and had to call back. When I called back, another sales rep picked up where we left off and again went over the package. I agreed, so he pulled my credit. I have great credit, so was offered an additional "no deposit" as part of the package. We set up the date of installation. I hung up and called my current internet provider and canceled, effective the date of install for Frontier.

Called to have old telephone lines removed and have 1 new line installed. I needed to have a ticket set up. A total of 2.5hrs on the phone due to being on hold. And at the end, no service ticket was created because after they hung up on me for the 4th time, I called back and customer service was closed. You've been warned...

Ever since Verizon forced Frontier on their customers' internet service and using Netflix had been about zero. One week of no internet or phone service and was not compensated for that inconvenience! Every time I looked for a website, it said "there is no connection". Netflix had nothing but problems also, constantly being dropped! I had landline and internet service, dropped landline and they wanted to charge me double for internet only. Mind you... I found out that the "speed" was 1mbps. I canceled their service altogether, upon advise from one of their own "media managers" it would be better that way, because my sister could get the service, as a new customer for half the price.

Canceled my service 3-8-18 after a little over 2 yrs. Was told I would be charged for the month of March, the service was disconnected from my home on the 8th, I paid that bill, received a notice to return the devices. I sent them the modem for my internet, which I pretty sure I paid for (have to go did through my files) on 3-26-18, I then get a bill for $9.99 residential broadband processing fee on 4-16-18. I called them, they had already gotten $41.98 for services I did use. They don't care and she reminded me if I didn't return my items, I would be getting another bill, I told her it had been sent back already and I was sure I was not renting it. I called UPS Tracker about the modem, they delivered it on 3-30-18 at 10:15 am. They even gave the guy's name that received it.

I called to inquire about having my phone number not listed in the phone book. The first person I talked to informed me that it would cost me $72 per year for that. When I asked to speak to a supervisor I got placed on hold then hung up on. I called back and again asked for a supervisor. After explaining the reason for my inquiry (again) the call taker told me there was no reason to talk to a supervisor because they were not able to help me either. After insisting several times that I be connected to a supervisor he hung up on me.

I have been a customer of Frontier's for about a year and I'll just give you the story of the last 5 in an attempt to illustrate what you're in for when you make a deal with this company. Had a technician come out to the house because our internet is only 1mbps and it always, always ** out. He said we had a line problem but said he fixed it. He told us that we should call customer service and for only $10 more a month we could increase out speeds from 1mbps to 5! We were happy to hear that and so I called about an hour later. Called and talked to a rep that offered me 12mbps for $2 less per month. We were totally psyched and we signed up! The rep said that it would take 24-48 hours to go into effect (this was Friday, around noon).

If I can give Frontier Negative rating I will give NO STAR. We joined the Frontier since December 2016, we get the bundle cable TV, internet and landline, the first three months our bills were wrong, they were different with the original quote, they always overcharged us. I have been to their store in Brandon every month to correct the bills. Today we turned on our TV. This morning we had no cable TV service only internet, the TV screen shown a message that we have a payment issue so our service was terminated. I am sure I paid the bill on time every month, so my husband called Frontier's customer service, the lady picked up the phone and asked my husband's information to verify his identity. She told my husband we don't have any overdue payment, but somebody called them to cancel the service few days ago. My husband told her we have never called them to cancel the service, so the lady checked again and said there was some mistake.

Frontier lacks customer service, has high pricing, viewing channels constant interruptions, online service awful, very weak totally. No dedication, sends cartons to return product, and then travel to preferred shipping outlet no regard on mileage, especially for us set income seniors.

I have never dealt with some incompetence and dishonesty in ANY company in all my 74 years. I was sent several bills to a wrong address and then Frontier still charged me late fees. They admitted that the bills had been sent to the wrong address but REFUSED to make any adjustment in my bills. I have been a customer of Frontier for over 20 years and they treated me like dirt!!! I was put on hold again and again while I waited to talk to a variety of incompetent supervisors. Every supervisor gave me a different story and said that everything would be worked out. Of course, NOTHING was ever corrected!!! I hope Frontier ceases to exist! There are so many good service providers available. I can’t even imagine why anyone would ever consider using Frontier!

Not very pleased with the value of service. First I signed up with Verizon only to find out a month later that Frontier is taking over. The positive about Frontier is their customer service team are all English speaking (easily understood), which was not the case for Verizon, which was VERY frustrating as I had a number of problems at first. But, Frontier did not stand by Verizon pricing for my 2 yr contract & my bill rose almost every month soon becoming more than 50% more than the price guaranteed to me for 2 yrs!

I’m dealing with problems with Xfinity and I go looking for better options at Frontier. Instead of getting a truly “customer-friendly” sales rep, I get a pushy car saleswoman. I tell her my price range and how I necessarily don’t care to have TV. Yet, while I’m asking about just internet prices, she informs me that she doesn’t think just getting internet is a good idea. She continues to push their TV/Internet bundles and if TV is not an option, then I should get a phone and internet bundle, even she continues to express her thoughts that TV/Internet is still better. I go on to ask her about the cheapest internet service, she dances around the question then tries to throw in her opinion about what believes is best, instead of just answering my question.

Billing was inaccurate from day one and no promotions were applied. You can call and try to resolve issues but the individual will be unsuccessful. Poor communication from Customer Service and lack of follow through.

They falsely advertised and sold me the 6Mbps package. I only get 3Mbps because they are not set up to give me any more speed than that in my area. They refuse to credit my account or fix this. My service was spotty at best and for months would lose the internet signal as little as 4-5 times a day to as much as every 5 mins. Took them 5-6 months to fix the spotty/not working service but refused to credit me for the service I did not receive. When I refused to pay the bill the customer service lady was nasty to me and left me on hold for an hr and never sent my call to the supervisor like she was supposed to. When I did finally talk to a supervisor (Tracy) she was rude and refused to help in any way. I asked for her boss and she told me she didn't have 1, they don't take calls, etc. I will never give this company money again and I suggest you don't either.

I have not been happy with Frontier since they took over Verizon, but unfortunately, there are no other options in my area for business. My former business partner left in 2012. I have requested 5 times now to have their contact information removed from my account. During my recent move, they contact my former partner AGAIN, instead of me. Since they took over they have raised my service bill 4 times. Each time I have to take time out of my busy schedule to call and debate why they are raising my rates.

Their internet stinks. What no one tells you is there is a very high latency on their network. The upload and download speed is not the only thing that determines your internet performance. Network latency is a bigger factor than advertised speed and Frontier's network is junk!

Customer service and billing do not work together. I signed up for 2 more years and was quoted a price but my bill was $20.00 higher than quoted. To get the cheaper price they removed 9 channels from my line-up.

What a monopoly! This is a company as if I could get off the work grid and not be required to have INTERNET, TV, & PHONE I would love to tell them where they could go. The customer service at this company is lower than whale feces on the bottom of the ocean. I have never seen a more non-caring, ignorant bunch of robot answering humans in my life.

I cancelled my service on Jan. 2018. I got a bill for $116 with a $100 add on for a non return item. I called 4 times after and they verified that the device was found and the correct dept. was emailed to credit my account the $100... For the next 3 months I kept getting bills that didn't reflect the correct amount. Every time I received a bill I called to correct the mistake. Every time they would resolve it after like 45 minutes but just couldn't somehow input the info into the system. I'm tired of these unprofessional people wasting my time... 1 hr at a time...

My termination notice was settled this morning, but only after three phone calls this week. Sending customers to what is called a collections department creates such a punishment type of scenario. This seems to be a corporate strategy that works for Frontier, but as a customer it doesn't work for me at all. I was with Verizon for 15 years and always had service that was outstanding. Seriously Frontier maybe you can learn to calmly reach out to your customers to see why they may be late, give them time to respond, especially for people who are less than 30 days behind. My bill is under $90 a month. For do good reason! The only reason this company still has my business is because I have to have a landline for business.

I have had Frontier home internet service for 2 years. I have experienced having NO internet on a daily basis. They have replaced the router once and the customer service is terrible. I feel they owe me a 50% discount for the two years! Every day, and generally multiple time a day I have no service requiring a complete powering off of the router, waiting to restore the power and rechecking to see if you have internet again! No internet of the morning, no internet after 10 PM and no internet, off and on ALL day! The ICC needs to investigate their "service"! Terrible service and little customer service and the bill comes monthly REGARDLESS!!!

Worst customer I have ever dealt with. Called and canceled services today, women was very rude and kept talking over me when it came to the bill. My bill was due 5/24/18 180.00 tv, internet, phone. No matter what I said she raised her voice and talked over me. I canceled on 5/9/18. She stated I still have to pay until the 5/24/18, but I will get a little back because the phone has been transferred to another service. I was out of services for 3 days. They screwed up my order when I asked for a discount, was never reimburse for that even when they said I would. My bill for the last 3 months was 150 then to 134 and this month was 180.

My complaint is regarding my refund for the amount of 149.04. I cancelled my Frontier services June 23, 2017. An automatic payment of 195.10 was deducted from my checking account on June 19, 2017. July 19 2017 I was billed the amount of 201.85, from June 19- July 4, 2017 my account # charged 396.96. A credit of 117.59 was added to the account after July 4, 2017, 265.09 was the adjusted charge to my account.

Signed up for bundled (TV, internet, phone) services through a special promotion ($99 per month). It is now nearly $190 per month, and that is with a $50 "customer loyalty" discount. Cannot get the slow internet resolved. Very difficult to get through to connect with a customer service person. And when one does, it's the wrong department, disconnects, retries; the last time, I talked with six people and still didn't get the right person. Gave up and tried tech support for the 2nd problem, and while a technician tried a fix to the slow internet, it was not successful. They advertise 100/100, my upload/download is half that. And periodically the WiFi doesn't work. Was hoping to get some sort of credit for all the problems, impossible to get through to a person who could address that. Plan to wait easily an hour. Really miserable experience. Arranged for new service provider. Can't come soon enough.

When I started with Frontier in 2017, I was looking to order internet for my small business. I ended up with phone (not even needed) and I did add TV. I was quoted 79.99 a month for these services which given the smallness of my business I could afford. Got my first bill of over $250.00. when I questioned what happened to the $79.99, I was told that was not correct, the correct amount was $125. I resounded by saying if that what I was quoted, I wouldn't have signed upper the service. I was also told they bill a month ahead...

I just got internet service installed by Frontier after exiting service from another company. What a terrible idea. Although I terminated a bundle package from the other company, I should have kept the internet service as it was flawless. Since the installation of this internet service (4-26-18), I have gotten nothing but grief. It constantly goes in and out. My landline phone service, which operates through the internet is constantly down, my son who relies on the internet to do his homework, is constantly interrupted (literally).

We had Frontier Communications for a while and the cable went out a lot. This meant you had no television or internet and it was very frustrating. Several times it was out for days. I had to switch companies.

I called the other night. Told them my wifi keeps going in and out. They send a tech guy out just to look at the wire. Did nothing. The guy on the phone said that he was going to give me a new router. Didn't even do that. Want me to pay for a new one. Why the ** should pay for a new one when it clearly say free router and wifi for two years? Like the worst internet company ever. I'm switch mine asap... This is **.

Frontier Fios TV - I called and asked for a reduction in services. The customer service quoted me a reduction and my monthly charges would reduce to 102.00 per month. Service was increased and I was billed near $400 per month. I tried to appeal the issue and was run in circles. Now I'm receiving threatening letters. I have saved all written communications and would like advice on what to do to correct the situation. We've had neighborhood meetings and I'm not alone with this problem. Can you help me?

I thought that Frontier being a smaller company the customer service would be more helpful, but I was so wrong. I have to say what this company did and treated us was way worst than Xfinity-Comcast.

Frontier Communications delivered everything they advertise. The selection and quality of channels were great. But being lock into a contract in order to get saving didn't settle well.

I only receive wifi from Frontier and it is slow all the time. I have had someone to come out twice and they told me because of where I'm located there is nothing they can do.

After 3 calls to Frontier was told to call back 5/7/2018. I was offered a triple play for $95. I have 1 high definition box and 2 standard boxes. My next bill was $303.93 which included $100 for non returned equipment and $94.84 for an early termination fee. I am still a customer of Frontier so these 2 charges are incorrect. It looks like I will have to go thru a dispute with my credit card company after I have called 3 times to rectify this situation.

The frontier experience has been unbelievable at best. Starting in October 2017 I cancelled cable. I also had internet and was fine with that service. After receiving a bill for continued cable I called and called AND called. I was finally told in December that if I paid a portion of bill the account would be current (credit would be given for back dates cancellation). In Jan 2018 I received yet another bill that did NOT show credit. When I called again I was told credit was denied. WHAT? Keep in mind I was paying every month for wifi.

Initially Frontier was not good and this was in 2016. Also I tried a lesser plan with internet only and my speed was affected horrendously! Since I went back to my normal $60 plan It functions without a hitch. So all in all I am now pleased with their service.

Indescribably unbelievably TOO much money. Stay away. Don't do it. You will be broke and you will be sorry. There's a trick in the basket of bargains, they say one thing on the phone then they tell you another on paper. Then when you tell them what price was quoted to you they say the salesperson can't tell you how much it is because they don't know!!! WHAT!!! You end up with this tremendous bill for basic cable and no movie channels. Where did it come from? Then you wonder if you're paying for your neighbor's bill or maybe the whole street. They are terrible. So my advice shop somewhere else and don't believe the hype. I've been lied to so many times and I've concluded that they are just liars and they have no souls. Run as fast as you can when you see them coming. RUN...

Super overpriced! Lots of channels but all garbage. Packages so any channels you actually want are packaged with more garbage. Internet is slow period. My DSL up north is faster.

I wish I could give Frontier a zero star rating. My Frontier experience started in February. I was told it would be $25 a month plus $25 extra the first 3 month. Okay fine. First bill came in $90.88. Took talking to 3 people to get the bill corrected (64.15) and another 3 or 4 to cancel the service. Get another bill the following month for $80.29 call and they said they would dispute it and to disregard the bill. Next month comes and another bill for $90.28 comes in. Call them about it wait 40 minutes to talk to someone and get nothing accomplished.

Unsafe situation left for weeks and weeks - I had ordered their service over the phone and they sent a technician out to install a fiber optic cable from the box in the street to my service panel. When the technician opened the Manhole cover he broke it. He put some little flags around it and it has been like that ever since. A different technician came to hook up the system and when I found out the details of the agreement were different than what we agreed upon over the phone, I decided not to utilize their service. I am not sure if this had an effect on why the unsafe situation outside or not, but did want to paint the complete picture for accuracy.

I want to express how absolutely horrible Frontier’s customer service is. I enrolled with Frontier on 4-8-18 for TV, internet, phone. The service person, who I now know didn’t know what she was doing, set me up with a DirecTV package for installation on Thursday 4-12-18 telling me this would be a small dinner plate sized satellite dish I could place anywhere in my home. I stayed home from work for this install only to find out it is a large tire sized dish to be installed on the outside of my home, which I can't do. I had to turn the technician away. First work/vacation day wasted because of Frontier incompetence. Also, it was an ordeal to cancel the DirecTV account because their customer service people are as incompetent as Frontier.

Service is disrupted constantly and Frontier refuses to complete fiber optic network as promised. Bills are higher than originally quoted ($250/month) but without fiber optic Internet service is slow, phone calls are dropped frequently and TV stops and/or is scratchy/inconsistent and recordings are lost/incomplete.

We recently moved from our home after being with Verizon/Frontier for more than 10 years. We no longer needed internet so we terminated our service. It turns out they terminated us 1 day earlier than requested, over Thanksgiving week-end so we were left without internet. When we called in to report the error they reinstated the internet for one additional day but had to do it under a new account. We were assured we would only be billed for 1 day and there would not be a monthly fee or reconnect fee because of the error. All went well, last bills were paid in full, old and new account by end of December. In January we started getting a bill for $50 with no explanation of the bill whatsoever.

Closed my account 11 weeks ago (2/13/18) and they owe me $13. I have not received a credit yet and they are telling me to wait another 2-3 weeks for a debit card to arrive. This is an unreasonable and unfair business practice regardless of the amount of the refund due. I will not do business with this company and support this type of poor customer treatment ever again. A company does not have the right to hold your funds for this long after cancelling service but this IS THEIR SYSTEM! Unacceptable.

I called Frontier Communications on 4/10 to request a New Battery Backup battery for my FIOS. I received on 4/17 a case for D Cell batteries and charged $30.00? I called on 4/21 requesting the correct square Battery in which after speaking for over an hour and a half it was supposedly ordered correctly. On 4/23 I received another $30.00 D-Cell Battery case??? I called on 4/23 and was passed around to several departments/people in which when I requested a supervisor, I would be put on hold, or told there was no supervisor, even a customer service person tried to pretend to be a supervisor in which I called them out and was disconnected!!! When I called back another woman said she was sending me the correct battery and a "return kit".

Landline phone service is really bad. Lots of static and noise. High speed internet service is really no speed internet service, hard to sign on, and crashes often. Have to reboot several times and often get "no internet connection" page.

Frontier, as well as all other TV providers I have ever used, do not offer any good customer service. All such companies take your money and increase fees as early as possible. I have not had any paid TV service provider in more than one year.

Service is extremely reliable (only been down 2 times in 5 yrs). But their customer service is horrible, wait time to get a CSR is extremely long and when you do get through they will transfer to a different dept because they cant help you, not their dept... Will not work with anyone.

I was told I would be receiving a modem that ran 12mbps and hooked up with a coaxial cable. I got a 3mbps modem that hooked up to a phone line. In addition to that I was promised a Amazon Prime card that never came. They will not stop sending me bills after several calls. They got everything wrong and now want my money for their lies. So now this is being sent to collections to bully me into paying. Don't get involved with these savages.

This company quotes prices, won't send emails on what was quoted then change the offer, they don't respond in timely manner when you call. They are the most dishonest company I have ever used. They have a good line up and were great when they were Verizon. The gave me a discount for a year then I pay the lower cost. Discount disappears again, they put it back on restarting the year. This has happened twice in the last 6 months. Wery deceitful company. I wish they would send emails of what offer they promise so you could have a reference but they won't which makes them scary.

Frontier works in spurts with neighbors up and down our street dealing ok to complaints every week. We have no other options if you want internet with no limits. Options is what we all need.

It's a total disaster after Frontier took over for Verizon in Texas. Appointments missed, service constantly going down, calls not returned, phone not answered, many service calls that never fixed the problems, blamed everything on Verizon.

Frontier likes to overprice. One day your bill will be 177.00 and the next month it is up to 257.00. Wow. Money hungry company. And no one knows nothing.

Frontier frequently overbills my account and has an UnAmerican policy of disconnecting without clear notice on forms, and without verbal notice by service reps. California PUC refused to review the verbal evidence on the recorded call cheating me out of a fair hearing. Disconnects need clearly entitled notices, not sneaky service sales puppets drumming up revenue with malicious disconnects. Lawsuit badly needed for seniors and disabled citizens sniped out of phone and internet. These Trumpsters need legal orders to provide clearly distinguishable disconnect NOTICE boldly printed IN The TITLE of any notice of disconnect, and clearly stated at the beginning of any agent calls for collection.

I received a replacement set top box which I was unable to connect due to required PIN number which I did not have. My son called to obtain said PIN # however he was told this would require an in home visit. The next available appointment was five days out. I called today to request proration and was adamantly DENIED. So I should pay rental fees on a non-operational set top box? I don't think so... This company is delusional!

I'd give zero stars if it was an option. The long story short of all the below text is that after nearly six months of being promised an upgrade, we are told today that it was never an option and there are no plans in the works that will allow the needed service in our area. We have lived at this address for years, we are aware it is remote and our attempts to get upgraded internet have been unsuccessful. In moving out here to care for my Grandpa, I needed more reliable internet to allow me to work from home so we reached out to Frontier, our established service provider, in December of 2017. We gave our accurate address and made the representative aware of previous issues with internet availability, he assured us he could get our service upgraded using bonded lines and we will be at 7 mbps up and 10 mbps down.

When I moved from FL to SC last month, I called all my utility providers to cancel services as of Apr 3/18. 30-days later, my credit card was charge for the entire month (for service from Apr 1 thru Apr 30) for Frontier Internet services. When I called to correct the problem, they told me "it was in the fine print" (i.e. that I'd be charged an entire billing cycle). And they do NOT credit the pro-rated amount back!! WTH!? When I asked them if they thought it was OK to charge me for 27-days of Internet service even after they confirmed I did not have access to use the service (since they had also confirmed that they had received my router back), all they could say was "it was written in your contract". I've since spoke with two "supervisors" with no resolution. One supervisor even told me it was OK for them to do that "because they are approved by the FCC". That made me feel so much better... NOT.

This company fraudulently charge and gained access to a credit card account I gave to a different internet provider. They claimed I signed up for technical support services. I never requested or contacted this company. They refused to refund and told me file fraud charges which I have. I am still trying to figure out if the other company compromised my information or if they were hacked.

Back in November, 2017, we decided to change our internet provider owing to poor service and expense. Our contract was due to expire on Feb 2018 so we waited until then in order to create a 'clean break'. At the time of cancellation I was informed we had a 'credit' which would be paid to us with 90 days of cancellation. Within the month I got a notice of the credit owed, but on the same day received a bill for one month service towards an account that had no previous reference.

I wish I had the opportunity to review Frontier's product, but we didn't even get that far! I will review just the "becoming a new customer" process that I experienced. Put shortly, Frontier quoted me an unusually long time to install service; did not inform me of delays regarding local infrastructure changes their engineers needed to do, delaying install further; did not contact me about this delay; did not contact me after the missed installation date; and quoted me another 2 weeks to install when I contacted support. Frontier has a very nice sales team; I was really impressed with their knowledge and even thought to write a positive review about the experience. The major downside about that part was an original install date a little over a month from when I called. I really wanted to get away from Spectrum, so I was willing to wait despite the unusually long wait time.

I called early Saturday morning because my internet was not working. After staying on the phone for 45 minutes I was told that they would have to send a technician out to fix the problem. When they gave me my appointment I was appalled at the timeframe it takes to send some out to work on the problem. They did not give me an appointment until Tuesday between 9-12 pm. I asked why it took so long & was informed they do not work on the weekend. This is unacceptable in my book. Later in the afternoon on Saturday my TV quit working also. I called back again & was informed that the problem was at the main box outside & could not be fixed until Tuesday.

First, after I got my first invoice I found 2 items I didn't order them. I called to ask for a refund. The representative was not helpful until I asked to speak to supervisor then she hanged up on me and never got hold of a supervisor. Then I called again a different person answered. I filed a complaint and got promised a supervisor will call me which never happened. Today I called as I got my new invoice and again items I didn't order added to it. Also when I signed up they told me there is an offer for one year from Amazon prime after I waited for 3 months. They told me it was before I signed up and they can't do anything about it. I have all the names of all people I spoke to. Supervisor she said, "I can't help you." I don't know how a big company promised then broke up their offers. It's really ridiculous and unacceptable.

Well, I'm happy to report that Lianne from Frontier's Social Media Team contacted me and has resolved my problems, as expressed in my previous review, with customer support issues to my satisfaction. We have a clean slate going forward with Frontier, so I am amending my previous complaint to say that I am now satisfied with the results. It's still unfortunate it came to this point, but reassuring that someone listens and complaints are not taken lightly.

In December just changed my bill from $35.00 to $49. I cancelled on March 13 and they charged me for the whole month, I was 3 days in to a new billing. He told me I never called in to complain about my internet not working. This is the worst company I have ever had.

The games this company plays and the lengths that it goes to in order to add on sneaky services or have the simplest issue resolved is mind-blowing. Never less than an hour on the phone and switched between MULTIPLE people. Insanity and the issues are rarely resolved. Absolutely hate this company. It must be in the training to screw with folks endlessly.

Unfortunately I have been a Frontier customer for 9 years and have had nothing but 9 years of problems and headaches with these people. Constant problems with static on the line, people I call cannot hear me, overbilling, and more. Nothing but problems. And getting a tech out? They book you 3 weeks out. Last summer I had no service for 3 weeks. They said they would credit me, but never did. They billed me the full amount for the month anyways. It's literally been a nightmare dealing with them.

Special thanks to Lianne (Account Manager) for fixing this.

I couldn't believe it, Jason (in collections) started off being very kind. I explained I never got a bill until after I got disconnected. Jason, search my payment history, noted I was late in March and in May, Never mentioned I paid forward since October last year until this year. I let him know I was in agreement to make a payment plus the $ 20.00 re-connection fee. However, as I was explaining why it was possible I never got a bill until this past weekend "Jason" hung up on me. I have NEVER encountered such RUDENESS in any business.

Cancelled my service, 4 days into it, then was told several times over 2 months to wait to pay until 3rd billing cycle, then they sent it to collections whom told me they don't do 4 days. They bill for all 30. So instead of paying $14 like Frontier said I would, I had to pay $56!!! Liars. That's all they are! And I cancelled my service because I wasn't getting any service! Please stay away! Seriously! Save yourself the lies and hassle.

Wow is all I can say. I called In February wanting internet. They said they could come out and install sometime in March. I thought that was a long time but ok. I wanted 12mbps they said ok. On the day they were supposed to come they called and said they can only do 6. Well I didn’t want that. So they didn’t come that day. I was on the phone for 45 minutes. She finally said she could do two 6 modems. I said, "Fine. If that works I’ll do it." Ok but now my date moved to May 11! I was pissed but ok fine.

Call for service and set up direct billing at start of service. Technician did not show up for the service date (waited the entire day and called several times). Finally was told there was a mistake the account set up. They "corrected" it and the service date was reset. Got service and all was okay for a couple of months. Came back from out of town and service was disconnected for lack of payment. However my account was paid in full when I contacted them. Seems when the customer service rep "corrected" the problem, they actually set up another account. I now had two accounts for the same residence and for the same service. One being paid and one not paid. So they disconnected the service.

I was Frontier customer for a few years. Their service was going bad and no more kids at home so I have decided to switch service to other provider. I talked to Alrhon on December 12th, 2017 around 1:45 PM to terminate my service from next billing cycle. He offered me a new upgraded package at lower price for 12 months, if I continue with them.

I was put on a 1-year agreement for internet, voice, TV only to find out that they decided not to use that promotion anymore after one month of me being on it. How can they do this? They take away my agreement but if I was to cancel on my agreement it would have cost me an arm and a leg. I can see why some channels do not want to work with this company. Very sad. I have tried to like them for several years now, but am tired of having to spend my time each month reviewing my agreement with them. Somehow they blame us, the consumer, for not fully understanding them changing their minds whenever.

We joined Frontier Communications in September of last year. They had promised free DVD for our two year contract. That promise only lasted two months and then they started billing for the DVD. They have a call center in NC and these people said they would correct the problem but it never happened. Frontier just keeps adding to the bill. Last week our second modem broke and they sent us a new one. After many calls with technical support we still could not get the second TV working. We had a problem with pairing and they said to use a paper clip in back to reset the modem. When that did not work I finally asked for a technician and sure enough they charged us for a service call. It was their equipment that failed and we got a bill for it. They have poor service and when the contract is up we are not renewing it.

Frontier Internet is an incompetent service. Poor internet quality, goes down for weeks at a time, takes at least two weeks for a service call and they make you pay for their non working terrible service. Customer service is not allowed to make full refunds if you get one and it takes months to receive according to others' reviews. I DO Not Recommend this service provider.

After some initial problems getting my service setup, Frontier has made everything right as promised. They seem committed to customer satisfaction and correcting their current less than exemplar image. I am very satisfied.

They charge you to change over service in the event of someone's death. My father passed and they are charging almost $60 even if we provide a death certificate. They are making profit at a time of grief, this isn't a choice to switch it into someone else's name, it's legally necessary. They are SCUM. Not business ethics or human decency. They shouldn't be allowed to operate.

Frontier blatantly stole from me. They have also done the same to many in my area. Worst thing is... we have no other choice for internet!! And no one will do anything about it!! I filed BBB. I filed FCC. I cannot believe Frontier is allowed to steal from customers and does on a regular basis... and NO ONE DOES ANYTHING ABOUT IT!! Truly unbelievable. I pray one day it will all be addressed. Frontier's business practices are absolutely illegal. And shady at best. Yet no one can do a thing about it!!! It is criminal... and I do not know why or how they are allowed to blatantly steal money!!

I have been with Frontier for almost 1 year now (no other phone company in the area) and they have shut off my parent's phone service 3 times without notification. Their systems reflect bad information outstanding balance which is comprised of late fees (because they are not able to get my address right to send me a bill) and reconnection fees (because they shut off service) and as a result they shut off my elderly parent's phone without any notice.

Frontier Cable/Fios is a joke. 45 min into a phone call they tell me they don't offer vacation mode in my neighborhood. And you wonder why wait times are so long? The poor folks that work in the GA call center are not even enabled with basic info to do their job. Now trying to shut down my account and they can't help me, and want me to call ANOTHER # and go thru this on hold trout again. Nope. Their web portal is useless, and the CHAT DOES NOT WORK. I've tried it numerous times over last 1.5 hrs. ** is my act # if anyone at Frontier would like to step up and make this right. If so, I would certainly respect them.

Frontier is the absolute worst internet company there is. They lie to us every time we need them to hook us up. The last time we needed them to come hook up our internet it took them like 3 or 4 weeks to finally come after they had said they would come I don't know how many times. Then the last few months they kept trying to charge me extra fees like a re-connect fee even though I wasn't disconnected. Now, we just recently moved and they had said they would come April 3rd. No show no call. Called them and they said someone tried to call me (Nope, didn't happen and if I did miss a call they never left a message) and they were saying they didn't want to come until they talked to us because we can only get 2 mbps instead of the 24 that we had. Okay, sure we will try it and see how it goes since there really are no other options.

I wished I would have read the reviews before signing up with Frontier. They were deceitful when quoting me a price for internet service. I was told that my bill would be $55.00 per mo, with no installation fee if I signed up for home phone and internet. My first bill was $199.00: when I tried to correct the problem, I was on the phone for 1 hr and 20 mins. I would not recommend this provider.

I started our Frontier Internet & Phone in 2015. I was told that I could get the Frontier Broadband Ultra package & get internet speeds of up to 12 Mbps. I signed up for this package. For the 1 year I was able to get download speeds of better than 5 Mbps, but never 12 Mbps. In 2017 I lost internet and phone service & had to have a technician come to the house to replace a switch on the service box outside the house. All inside lines and filters were fine. Now I can't even get 5 Mbps download speeds and I'm still being charged for 12 Mbps. How can I stop Frontier from lying about what a customer can expect to receive?

3.8 Mbps speeds at best replaced all wires inside house to outside work. One their lines 4x reprogrammed, modem 2x and replaced 1x 3.8 at best. Home-Tech made false accusations to police CPS. Spent multiple hrs on phone. More than half the time no service waste. Their supervisor stated would waive all disconnect fees and early termination. Never did even billed for month after disconnecting. And this month extra 152 early termination. After I paid months for service not working right and not getting fixed decided not to pay since service was never working properly. Told them wasn't paying 'til fixed after incident with Home-Tech. Told supervisor Mike as soon as yr up I was never coming back. Still trying for service to be fixed. He offered waiving those. Never again.

If I could give no stars I would. I moved and set up 3 appointments!!! Not 1 NOT 2 but 3 damn appointments!! And they never showed first one. Second one apartment got changed the day without my consent or even being told. So after 5 hours of waiting I call to find out they changed the day??? And today I waited 5 hours and was on the phone 57 damn minutes. And they arent coming today!!

I signed up with Frontier on 11/10/17. That same day I realize the signal was weak so I called them to have them turn off the service, the rep told me because I just open the account she could not located it and I should call back in a few day. That same day I open an account with Spectrum for the same services. On 11/14/17 I called and had the service turned off, I receive a name and a confirmation # for this transaction. In December I received a bill for $172.96!! I didn't use the wack service for a day. I called and was reassured to ignore the invoice as I do not owe any $$, once again I recorded who I spoke with.

We have DSL for internet through Frontier and it is down at least once a day. Their service is horrible and when you call them you might be on the phone for up to an hour. Then you get the explanation you are in a high traffic area and that is why your internet is not working. This company is awful. If you have choices between providers DO NOT select Frontier.

I started new service and was told to be home for tech, nobody ever came. It took 5 days then a UPS box showed up. Again services didn't work. Was told had to wait 9 more days for a tech. I have missed work, been lied to, hung up on, transferred with no warning. Now a 110$ bill due and services took 3 weeks. My bill should only be 53$. Watch out for hook up and then wonderful fees!!! Don't fall for their advertising... The worst company I have ever dealt with. Their reviews speak volumes.

I have been a customer for almost two years, after my original one year, (non-contract), bill was raised for services, I called and asked if I could continue with the same price for services for the following year. After calling them, Frontier agreed to give us the same services for the same price. We are now into our third billing cycle, and not only did they not honor what they agreed to after two very long phone calls and wait times, they actually raised it even more. I'm most likely going to cancel them, this is the second time I have voiced my dissatisfaction on "consumer affairs", (the first time finally corrected), however, I believe that other customers should be aware that their customer service is terrible, and their billing is absolutely horrible.

We have signed up for the $79 package service with mainly need an internet service. The bundle is the same price as internet only per the representative told us. Now they told me the package promo has expired. they charge us $119 a month. I called to cancel the other service to $79 for internet only service. They wants to charge us service charge fee of about $130. I am thinking drop this company totally since we really don't need their other service. They told me the drop off fee is $257! Will looking for another company for internet service...

I've had Frontier since they were originally owned by AT&T. There were huge issues when they switched to Frontier. Unfortunately, I was not able to get another service for the longest time because of the area I moved to. Frontier was okay, there were frequent drops, a terribly slow internet, and I didn't have options to change. I found out that we were able to get a different provider in my area. I didn't switch because who likes going through the hassle of switching. I finally did go to switch and they half-heartedly tried to retain me as a customer. I was going to get a slower internet speed, TV, and no phone for a greater price - it made switching that much easier. I told them when I would like to cancel and they agreed.

NO STARS is what I wanted to give for Frontier Communications. This was my second attempt in 6 months. I just wanted to add a cable line to my office from my existing cable with them. Called support then after three transfers and 1.5 hrs I was told I had to open a new account to add a line. Then because of a security freeze on my account they then ask for my unlock PIN number which no-one ever gets as requested by Equifax. Now I'm wondering if my iPhone was hacked and maybe I was transferred to a hacker or identity thief. The system and not the staff are what I'm complaining about. The staff had their hands tied to the way they had to do it and probably not informed of Security Freeze Pin numbers that are never given out over the phone to anyone but Equifax.

I have had a technician out at least once a month. We had one today but we still do not have connection longer than 5min at a time. They erase their bad reviews on Facebook to cover their incompetence. The reason we have not dropped them is because they are the only one server in this area.

When I order internet service for my apartment. I was told first month bill will be around $80. After that it will be $25 + tax. And also there is no contract and no early termination fee. But it was all BIG FAT LIE. My first month bill was around $168. And I was in contract for two years with $300 early termination fee. IT took me 2 hrs to get to cancellation department. I had worst customer service of my life. Do Not buy Frontier.

My internet has been slow for the past 6 months so I call Frontier to see if they could help. They ran me through the diagnostic mode and said a tech would need to come out and look at the system. I agreed and a tech came out. He was scheduled from 8 am to 12 pm on Tuesday, March 20. I called at 1 pm asking when they were coming. They did not know, but said they would be out. I received a call at 3:00 pm saying they were coming shortly. They showed up at 3:45 pm, checked the system and said I needed a upgrade. I asked what that entailed. He told me a new service (12 MB) and a new modem. He said someone would call me to set that up. I waited 3 days and called customer service. They stated they had no notes and I needed to verify my account.

I got a home phone line with Frontier in January 2018. I specifically stated I wanted the $35 plan and did not want to be locked into a contract. Once I saw they charged me $16 in taxes and other fees I closed my account and paid my $60 last bill which I got my receipt number to make sure I had protection. It is now March 2018 and I have received a bill for $ 72, representative states I got out of a contract with them early and that is the fee. I was told my last bill for $60 was my closing bill and that I would receive money back for prorating. Now they are trying to say I was in a contract! I never signed up for a contract so how can they change what they have said for their convenience and greed?

I got their service approximately for a year and 6 month after being with Comcast for YEARS - then I got tired of Comcast terrible customer service etc. Anyways, I was a happy Frontier customer in the beginning for their great customer service and how they really cared. I know that wasn’t the case for some but it was for me. Then everything changed to be REALLY BAD, their internet was like a dead body. I was paying for something I didn’t really have, then every month my bill started to be way higher than it should be so I had to call and gave them put in all the discounts and promotional price in. They apologize and put everything back but after like 30 minutes talking and holding.

Thanks for your help, Lianne. Everything is now working extremely well with the new router!

I spent over an hour and half on the phone, setting up service. They took all of my personal information, my SSN, my credit card number, my account number from another service to bundle, then told me I needed to have a notary sign a positive identification, causing more of a hardship for me to get to a notary then send it back, causing more delays and frustration. I feel I was discriminated against.

I also live in a rural area and therefore am held hostage by Frontier because I was grandfathered in through the Verizon merger. I have limited DSL abilities because I've been told that I'm too far from the main station and each time the technician has come out to attempt to fix the problems - he has told me to make sure I'm not being charged for services I do not receive. I have been attempting no only to have my issues with the DSL fixed but after months of calls to the Business Office, I still can't get the reduced rates.

The internet service is subpar, at best. I have never had hardwired internet that drops out every time there is a cloud nearby... The speed is slow and we are constantly losing service. We can't watch any streaming service on high settings although this service is supposed to be for fast HD streaming. Even watching on low settings it will freeze up and come back grainy as though we were watching a VHS. If there was any other service here I would be switching because we have had nothing but trouble with Frontier and will be dropping them the second something else becomes available.

We've just moved to a rural area with very little internet options. Our first call and initial setup with Frontier was painless enough... We're now three weeks later and we still don't have service. They've now missed two installation appointments without calling (I took off work both days) and I feel like I'm stuck in purgatory trying to reiterate over and over my problems to the overly compartmentalized low-level service reps. This story has been corroborated (and furthered with stories of terrible service and outages) by nearly everyone I've talked to who currently has, or has previously had their service. My recommendation is to steer clear unless you're in the unfortunate situation I'm finding myself in. I'm almost at the point of considering satellite... Though it'd pain me to do so. Best of luck to anyone who needs to make a decision with this company.

Consumers beware - they will raise your rates, promise you they will lower your rate and then fail to do so. Customer Service gave me the runaround for over three months, continuing to raise my rate. Switching to Spectrum.

We pay for 3MB of bandwidth. Our usual speed is .2MB or less. We have been told so many reasons why it is so low. Work on the system, upgrading the system, a busy time and too many people using the system. It is an old copper wire system and there are no plans to update it. We can’t get cable and satellite has bad reviews for our area. It took 4 years for Frontier to go from dial-up to the DSL. I think the dial-up was better.

On July 7, 2017 at 3:17 pm, my business, Plymouth Chiropractic, SC, was sold, via the phone, a new 3-year contract by Chelsea ** of Frontier Communications. She repeated herself, "Yes, $93.18 (per month) includes taxes & surcharges." First bill was $93.18 then they changed bill (basically doubled). Months of calls, and finally a letter to Mr. Arndt, CEO of comm. sales. C. ** (secretary?) said "Mr. Arndt will not be reading my letter," and went on to say (and email me) that it is Frontier's policy not to honor invalid misquotes (only contracts in writing).

First service company in over 50 years that I have had the most miserable experience to cancel my service. I cancelled my service (internet, TV, and phone) halfway into my December service month. I contacted their customer service (no easy feat, 20 to 30 minute wait time) prior to cancelling to determine any fees to cancel and was told no early termination fees and at most a $10 cancellation/disconnect fee.

A Frontier representative responded to my review and was very helpful in crediting me the amount that was overcharged, due to a low internet speed that couldn't be increased. The credit was from the date of my relocation to my new address /place of residence.

I just experienced my 7th missed install appointment in over 2 weeks, all of which is due to customer service errors. Everyone was apologetic and helpful but it all lead to another lie. $25 credit for each missed appt is not sufficient at this point. I'm glad they're in the communication business and not in the grave digging business!

Well it all started on Feb. 28 2018 when my son called to pay his old account off and start new service at his apartment. Well we did all that with a service date order # and new account #. The tech did show on his day but because not sure where to go and a miss call to find the apartment he was not able to install the internet that day so me and my son called to reschedule and to apologize for something we missed. So called on the 6th spoke to someone. That person reschedule his installation date to the 22nd of March but to please call every day to see about getting something sooner. So long story short today is the 21st. After calling almost every day they could not get a tech to us sooner so I called today to just make sure still good for the 22nd of March.

First of all if I could give them six minus stars I would. Worst company I’ve ever dealt with. Cannot believe they’re still in business. I have had problems with my DSL network for four months now and According to them I have their highest speed network they have for these four months it has been like dial-up instead of high speed. I’ve set at least seven in home Tech-support where a technician was supposed to come and fix The short they say I have in my system and five of these times they never showed up or called me. The other two they said they had the problem fixed and it never was fixed. I am so upset with this company that I could spit nails. I wish there was someone that could help me but they don’t seem to even care. At this rate I doubt this will even do any good. I’m sure I’m not alone in this review of Frontier.

My mother's house was sold on February 23. I first contacted them in early January to discontinue service. At that time, they wanted a PIN number, which my mother didn't have. She is elderly. I have since contacted them 4 times to suspend service. Each time they insist on a PIN number, which I don't have. They have now billed me for a month in which the house hasn't even been owned and are sending past due notices. Each time I call I hold for 20 minutes, speak to someone and am then transferred to someone else. I will never do business with them again.

I opened an account just so I can write this review. Ever since my service was bought out by Frontier TV, I have had a horrible experience with them. My bill is inconsistent every month, and when I attempted to canceled my cable, they simply did not. I had to call not once, but 3 times to get them to cut my cable. Two weeks later I found out why they didn’t cancel at my first attempt. They wanted the billing cycle to kick in so I’ll have to pay the cable bill for another month, even though they cut it off.

I have called numerous times and everyone tells me I will get adapters for my bedrooms but still waiting on the adapters. If they don't come in by maybe Wednesday I am going to call back and tell them I don't want them anymore and this has been going on for about 3 weeks now and I want the adapters to be taken off of my bill each month. They also added some charges I didn't ask for and I have to wait until next billing cycle for them to show. One guy however in all this mess gave me a 25 dollar credit.

I had an ongoing billing dispute with Frontier for over a month. The many phone calls almost always resulted in a rep telling me that the issue had been resolved. Never was. Finally gave up by cancelling service which was then picked up by my roommate as a new subscription. Unfortunately the home phone number was changed - temporarily so we thought. Three times in past two weeks we were given dates and times that the phone would be switched back to the original number and three times that promise was broken. If you have a choice to use any other communications - even Comcast - I urge you to do so. You'll save yourself a lot of headaches and frustration not to mention a bundle of wasted time.

Oh where do I start... maybe with deplorable customer service. Took an hour and 40 minutes to set up home service on phone. I've had service for about 2 months, one home one business. For home service I was scheduled a month and a half out, long wait. Business installed fast made me happy. Had to have service already. Was not installed correctly. Bill went up $10, Ok... tried calling. Was not receiving bills. Took a total of 11 calls two disconnections and was transferred to 5 people that could not help. Had wrong address., was on the phone again for an hour. One rep was argumentative in regards to the address being wrong. Spoke with a manager and politely explained my frustration with Frontier. After I finished explaining he rudely said "to go back to what we were speaking about". After that made my payment and hung up. Why is customer service so atrocious? Huge company... Bright house is starting to look good.

Somebody recommended Frontier to me, but after seven months of pain I do NOT recommend Frontier to anyone. Customer Service is terrible and they don't have offices in Dallas. Internet speed is good, basic cable is very poor and I don't know about voice.Frontier never kept my promotion plan at the same cost as I signed for. Every month, I had to call to complain about my monthly bill, and once my first six months were over, my monthly payment was increased about $80 (when it's suppose to increase only $40.)

On three occasions in 6 months, in phoning about technical issues, the "support" people said they'd upgrade me, you while still giving me a lower rate. I'd be a fool not to say, "Yes." However, on subsequent billings, this was not the case. I must have spent a total of 4/5 hours on the phone having the billing dept. "adjust" my statements. I'm assuming it's simply the salesperson making his or her commission and not giving a hoot about future customer consequences. Furthermore, having called the tech support and billing departments about 25 times within a 6 month period, I gave the “Customer Retention” people a chance to keep me as a customer by lowering my monthly cost (which had doubled, yes doubled, overnight) to a quote I received from a competitor for the same package deal.

Customer service is horrible! I upgraded my account a month ago and they said they were shipping a 2nd box then. It's never arrived! I phoned customer service 3 times, each person tells me it's enroute and will arrive in a day or 2. But never arrived even though I was now paying more for my service. Today I called and got a honest person on the phone. She admitted it had never been ordered to ship! All the others had lied. There are boxes on cable trucks roaming around but they refuse to have anyone drop one off. And it's being shipped slow standard so will be at least a week before I get it. APPALLING! I asked to speak to a supervisor to alert them. They were "busy" and would call right back. That was 2 hours ago!

This has to be at least the 5th time I have tried setting up Frontier. Every time we discuss one price and then a totally different price/service is included in the disclosure or they "accidentally" cancel my order and I don't find out until they don't show up to install. Silly of me to keep trying! This time around I set up service online, allowed my credit to be pulled, was offered 1 TV with basic package and free HD box and Showtime for 1 month plus 100 speed internet for $65/month. Complete the order and go back to review email confirmation... $85/month and 50 speed internet. I call in immediately and let customer service know. The girl assures me this was a mistake, I must have put more than 1 TV in the order (I did not) but fixes the price and internet speed.

Worst customer service I have EVER EXPERIENCED!!! I can’t even call this customer service. I have been trying for six days to get the address on my elderly mother's account changed. I first tried to chat and nobody was available so I submitted a request for a callback. Do you think anyone called me back? No. I have spent three hours on the phone with Tabatha ** (who was completely clueless on how to do an address change) and then sent me into neverland after 40 minutes without even telling me I was being transferred, then I got Katie who never even submitted my ticket to dispatch I just found out!!!

I gave Frontier a second chance last July and I cut off the service at the end of December, again very very bad experience, they could not make the billing amount correctly and I had to call back 3 times to just find out the amount showed was still not correct, I kept suggesting the person to go back to listen to the last phone call or check their notes however nothing they could find, today I just spent 2 hour and 30 mins in the phone with them to finally figure out the bill and hopefully this is it and I don't ever have to deal with them again!

Worst provider ever! I experienced many problems years ago with service and inaccurate billing. When my husband moved in he signed us up again because the charges would be $10 less a month than other providers. Now that he had to deal with them he is equally as disappointed. Let's just say they bill inaccurately, have poor service and just flat out do not care about your happiness with any of their services. AND the icing on the cake they do not pro-rate your bill so if you terminate half way thru the month, like we chose to do, you have to pay for the full month. They are so screwed up they even messed up our cancellation date & had our wifi shut off date two days early.

When I moved I switched from 3 TVs + landline to 2 TVs with no landline - I asked for same service for cable/internet and was told it would be about $20 less since less services. WRONG - Bill has been higher AND to make matters worse - even though I sent the old boxes back and produced two UPS tracking #'s that show they were delivered - for the past 4 months they are still charging me $300 for unreturned equipment. They told me they can't find it in their system and that I was responsible EVEN THOUGH they have the tracking numbers showing delivered.

It's been over 3 years of nothing but price increases, broken equipment, rude/unintelligent customer service agents/lies regarding pricing, specials. DO NOT USE FRONTIER. The latest issue - and we have issues 3 - 5 times a year, excluding outages, is that we returned defective equipment and no credit was issued. Yesterday, we were screened at by Frontier, "YOU HAVE AN ILLEGAL CONFIGURATION - NO CREDIT WILL BE GIVEN". Hold on Rebecca, Frontier configured our 3 DVR and each time they've been out the same configuration was in place. When we told her that Frontier set up our DVR's, she stated, "Oh they are contractors - they don't work for Frontier". Uh YES THEY DO. When I call Frontier, and a technician is sent out - they work for Frontier. I've written the Office of the President today. If this is not resolved today, an FCC complaint will be filed.

I signed up for Frontier Fios with their promotional bundle special $80 per month for TV, Internet & Home Phone. The Frontier lady (Porsha) advised me that after the promotion, my bill would be $125.00 per month INCLUDING ALL THE TAXES/FEES/ETC. Starting with my first Frontier bill, the billing was already a mess & incorrect. I started with Frontier from 3/2017 - 2/28/18. I have had to call them (Billing supervisor Europe, Charleen, Pamela & so on) (FRONTIER), EVERY SINGLE MONTH... To have my bill corrected. Now, the Frontier supervisor for the billing supervisor (CASY) has stated to me, they will not honor the price I was quoted.

I cancelled my service 2 times with Frontier - Feb 2 same day and Feb 8 - I was told my account would be prorated - it was not - I was told they bill for the entire month of the billing period per their policy. I was never told this nor was I informed. I reported them to the FCC and to the FL=Senate requesting they be investigated for their practices and a law to make it a felony to NOT prorate when you are under NO CONTRACT. I am also going to speak to my Uncle - Mike ** - My namesake in the Senate to ask that Frontier be reviewed for its practices. All one needs to do is read the tens of thousands complaints against them. What you get back is that it is their Policy. I am still owed a 200.00 refund which was promised in writing and so was other items. I believe they’re taught to LIE and to me Frontier should be put out of Business. Do not sign up with them, there are better Customer Oriented companies.

I've had Frontier for about 10 years. Last year I called and complained because new customers are given a great deal but old customers pay way too much. I have very old equipment... doesn't even have a DVR so I can't record anything. My internet speed is real slow! They told me they would lower my bill to $91 per month, so I thought, "GREAT" - But guess what? They tacked on $40 worth of fees and got the bill back up to $137 per month. Frontier will lie, cheat and steal from you.

My February bill came to me as $737.37. The reason posted for this outrageous bill was for "UNRETURNED EQUIPMENT". I called Frontier on Feb. 7 several times, and was put on hold, transferred and disconnected and finally tried the Chat room with no reason given, except that I should contact the Credit Dept. At this point, my companion called Frontier, asked to speak to a supervisor in the credit department. We were NEVER SENT ANY EQUIPMENT, BUT HAD A MONTH AGO received a large cardboard BOX, WITH SEVERAL BROWN ENVELOPES that were supposed to be filled with whatever??? We didn't do anything with it as we had NO EQUIPMENT TO RETURN FRONTIER. He explained that later to the supervisor who stated she would handle it, perhaps would take a week or 2.

I had service with Frontier in California, we sold our home and cancelled our service. We had an 83.00 credit and they said they would mail out a prepaid credit card. We never received this card. This goes back to July 2017. When I call Frontier they tell me to call the credit company. When I call the credit company they have no record of my file. I call Frontier back and am transferred to 3-4 people. They have trouble finding my account, then they say they will call me back and this issue is still not resolved I have been waiting 8 months. This is ridiculous I received an email today and they said the refund was mailed out 10/05/2018. We are not even at that date yet. This is ridiculous!

They charge me 75 for an install I did myself. They gave no option to mail the internet box. So the only option is for someone to bring the box. I installed it myself and still charged me 75. They said either way I'll be charge because they charge for self install.

I have had their service for 2 yrs. It was very rocky in the beginning but it got a little better. In March 2018 my contract was up. I was going to switch to another company with a better price but when I talked to their retention dept they offered me a promotion to keep my business but I had to sign a new 2 yr contract, so I agreed. My bill went up from $152.00 to $251.00 and change. I called and they see the notes of the conversation, they'll put me on hold to talk to their supervisor, then come back with different excuses. eg: promotion didn't go through... whose fault is that? They need to honor their words or get me off their contract so I can move on. I feel like I'm being scammed by Frontier.

Internet ALWAYS OUT! I live south; Kentucky border, but if Ft Wayne's internet is out (way up north) it cuts mine off! Customer service LIES AND WILL hang up on you! I called to pay my HIGH bill... Customer service said at 1:34p I needed to pay $145.15 or they'll cut my service off! I did! It cleared! 2 hours later, lost my phone and Internet! I called back (8xs TODAY!) now I owe $154.13 before they'll reconnect me! SO... I paid that AND I DID NOT OWE IT! Service still off, although they've said 6xs give it 15 minutes to an hour! My bill is wayyy too high, and I can't get ANY help! Everyone I talk to says something different!!! I'm DONE! Disgusted! OVER IT! Called Exede for satellite service!

Horrible experience. These people just took my money. When I signed up for the service a customer service rep told me that and I quote "if for any reason the service don't work to give them a callback and they would refund my money." I called and canceled and requested a refund cause the service didn't work AT ALL! I never received my money. I called again and They said that they never received a order for cancellation so I canceled AGAIN. A couple days later I received a Bill and out of confusion I called them again and asked why I received a Bill and again they acted clueless saying "I don't know why you received a Bill. I see that your service has been canceled".

My experience has been HORRIBLE to say the least... Before they came about in my area I had Verizon. NO PROBLEMS. None at all. If there was any way I could change you bet I would, 90% of time I have to reboot or unplug the modem. My bill comes out on the 9th of the month and they suspend service for $62.38??? REALLY. Smh. Smh... They have done this 2Xs to me. Wish I could change.

Frontier Communications SUCKS! They tell you one thing and do a complete screwjob on you with no one to answer too. They are a dying company which dwindling customers, and continue to raise prices and screw the customers they actually still have!!! Choose ANYONE else! 2:15 hours on the phone trying to get the price I was promised. How would $19.99 internet become $56.00? Because they lie about prices then do not stand behind the promotion!!! Got a bill for my internet in February for over $100.00. I called and got a run around which became a $55.00 bill for a promotional rate of $19.99. March bill of $56.00. Called and was on the phone over 2 1/4 hours.

I canceled my Internet service with Frontier on January 6. It took me eight phone calls to cancel my service because I kept being disconnected by their customer service department, So when I received a bill from them showing my cancellation date of January 30 I decided just to pay it even though I canceled that weeks earlier. One would think that that would be the end of things but lo and behold I received another bill from them for the month of February. I called their customer service and was told that it can take up to three billing cycles for me to stop receiving bills. Well, today I received a letter from them informing me my account was past due and that they were going to report my account to the credit bureaus if I did not pay them!!! What a joke!!! Bottom line... HORRIBLE CUSTOMER SERVICE and now I have to waste more of my time fixing their mistake!!!

I do not understand how a company can operate so dishonest and steal from good hard working people. They lie every time I called them. Make stuff up just to get you off the phone. Spent hours on the phone to get nowhere or disconnected. I hate this company. Stay AWAY FROM FRONTIER!!!

I would not recommend this company. I am being charged for a month of service after I cancelled a month and a half before! I called and they said we “backdated it.” Okay then why am I being charged, had to call twice just to figure out my service was still running! My equipment did not fit in the boxes they sent and had to ask more than once for those as well. Stay away! Spectrum is what I have now and it sucks too. Go DirecTV or any option but cable if you can! It’s a freak show with these two companies!

My housemate ordered a system to boost our wifi with the intention to pay for it. Frontier billed both her and me. I received money back from the purchase only to have it added back onto my next bill while I was on auto pay. While trying to get my money back I was referred to a different number but they were closed. Frontier is taking zero responsibility for their transactions and is putting the responsibility of their mess up on the client who is paying for their service. I am not pleased and will tell people to not use Frontier at all costs.

I have been with Frontier since it was taken over from Verizon and have had not one problem, so far, except for my bill. The only time I have had to call via "chat" was when my intro rate expired and my bill increased by about $60/mo. They offered me a reduction for the first year if I agreed to a 2-year contract. I didn't agree to a contract because I wanted to investigate other options. I thought I might just "cut the cable" and bought an indoor antenna. I scanned for channels and found about 13, none of which anyone would want to watch. I bought a "better" more expensive antenna, got the same channels plus a couple extras. I discovered I could not get any of the local networks with the news, so returned them both and reconnected the cable. After reading reviews of other cable companies, I will probably just bite the bullet and keep paying my high bill, or agree to a 2-year contract with a reduction, if they will still offer it.

On 9/20/17 I called to renew my program with them. I was given a two year guaranteed price with a confirmation number ** by Kevin the representative. My first 5 months I've had to call due to the billing being wrong. I've spent 2 to 3 hours each month on the chat room or phone trying to get it straightened out. I finally sent an e-mail with my complaints. I had Stacey (at #844-320-4445 ext. **) call me back on 2/26 and I went over everything with her. She started an investigation.

We have had Frontier for a while, had a lot of tech issues with service. We moved and had to switch our account to our new address. They closed our old accounted and started up a new account. Having same issues with it dropping, and not being able to use internet. I called, and spoke to a guy name Jimmy in tech services and he gave me a trouble ticket number, tech never showed. Called and they said there was no trouble ticket created. I spoke to a manager named Al, said it was going to be about a week out till someone could come take a look. We are now to that day and no one has showed up yet. I tried to call, now they are telling me that I owe $154.56 for a month worth of service and would NOT recommend this company to anyone.

I called to cancel and advised that Frontier is not in my new location. Spectrum is at my new location. Now these idiots are trying to charge me an early termination fee and a full month when I was only there for 6 days. Total scam! Buyer beware!

I've had Frontier internet for about 2 1/2 years. I live in a small town with few internet options. My bill has started to increase and will go up 50% in just over a year, from $30 to $45 monthly. I'm retired on fixed income. In the past, internet service cut out regularly. But recently, in addition to the price hikes, the internet has started to cut out many and numerous times every day, for which I've called several times without resolution. I'm currently looking around for other options and would not subscribe to Frontier again.

Very long story - was with Verizon when bought out by Frontier in Tampa, FL. Price went up, decided to move away. Called them on Dec 6th, 2017 and asked to cancel service as of Dec 9th 2017 as I had Spectrum coming on that day to set up. I was told, "No problem." The representative did not mention about any billing. But the morning of Dec 7th, 2017 I noticed I did not have service. Called them and they said, - "Yup you have been disconnected". I questioned why they did not wait till the request date? Their only answer was Sorry.