CenturyLink Reviews

I waited all day for the technician to come and install my Internet even though I have many more things to do, and they never showed up at all. I spoke to about 10 different people none of which could help me other than to say, “You are indeed scheduled for today.” I still have no internet. Appalling customer service, but it's the only choice I have. Perhaps one day I will have Internet again.

Lowest rating by almost everybody. Abominably slow internet speeds our area, Ocala Florida, continuous buffering. System is >15 years old. Paying mainly for landline telephone. Internet speeds low as 0.5 MBS. Almost never better than 1.1Mbs. Paying >$150 per month for <1.0Mbs. and a telephone landline. Much back patting from “service dept” and promises but no change. R **, Ocala 34482 AC. No attempts to upgrade. They have monopoly in our area so no competition to turn to. But 5G is coming... Stay away.

Supposed to be 1.5mps but downloads never go past 400kps. The internet will often just decided to stop every so often, and don't even think about have more then 1 device active at a time unless you want 250 ping.

This is quite possibly the worst internet in the United States. The only reason you should have this is if it's the only internet available in your area. I would switch to satellite in a heartbeat if it didn't mean I'd have to deal with ~400-500MS ping constantly. You can easily compare Centurylink to third world internet with the speeds they provide. I wish I said I enjoy paying ~$100 every month for 1.5Mbps, but I don't. Especially since Spectrum offers 100Mbps internet speeds only two miles away from my house, and it significantly cheaper. This company solely relies on being the only competitor in a specific area for business. I can personally guarantee that if Spectrum decided to expand their coverage down my road that everybody in the neighborhood would switch in a heartbeat. Do not choose CenturyLink if you have any other options.

We ordered internet service in April. Were told there would be no problem to install May 3rd. Cancelled our Viasat contract. May 3rd turned into May 6th. Then indefinite, then May 31st. We lost a renter because we did not have internet. Then they said it would be installed June 6th. Then June 26th. Asked that they would call us when it would be available. Never called. We re-signed with Viasat and had to agree with a 24 month contract and another $150 install fee. As soon as we signed up they emailed to let us know that CenturyLink was available. We asked that they buy out the 24 month contract with Viasat. They would not. We asked that they give us 12 months of free internet to compensate us for all the financial losses. They would not even though they could have made up the difference. We have CenturyLink at home, but we will be looking to end their service because of how badly we were treated. Do not trust them.

Over many years CenturyLink is the only provider in my area and they continue to sell service knowing they have too many people on the line. The problem changes daily and so do the promises of correction. I would stay away from this company by any means. This company already has multiple Lawsuits for their inability to provide what they promise.

This company is awful. I called last November to inquire about service to a house I was purchasing. I was assured I could have service transferred as there was no bandwidth in the area and it was "temporary" anyway. I was told this by 2 different people. I called to double check because it was important to get this service as there are no other options in my area. I was also told if I called and paid a small fee I could get a port. When it came time to transfer I was told no I could not. Also still no bandwidth. This was 3 months later. Your temporary condition has now lasted now months. Your agents don't care and are unhelpful. They misled me and now 9 months later I still have no answers. This company doesn't care about their customers, potential or otherwise.

We canceled our service and continue to get billing statements from them. They apparently assign a “disconnect number” to your account when service is discontinued so the bill has a totally different telephone number than the number you actually have. I have called the billing department three times and each time get a different story about a “final bill.” If THEY don’t understand their billing practices, how do they expect a customer to understand it. Lousy business practices.

CenturyLink was just out to my rural township and I was told the slow internet was upgraded from 10 mbps to 60 mbps. Today 4 days later my neighbor brings over mail with her address and my name on the envelope, now I have No internet. I called and the best they can do is 10 days before they send out a technician. I'm sorry but that's unacceptable CenturyLink. You people need to step it up and take action now. This slow or no internet has gone on for years now. My patience is done. Next move I'm contacting 5 on your side, channel 5 news. Maybe media attention is the answer.

My internet was not working. I called to find out why and was told it was a problem in the area that was fixed. My internet came back up but I could not log into my account to check on it. I kept getting an error message saying that the password was incorrect. I tried to change the password and was told my security question was incorrect. Over an hour later I have been transferred to four different departments and no one can reset my password. This should be a simple two minute fix and I can't get it done. My next step is to cancel the service.

I have been a customer for 9+ years. Living in a rural location, the only other option is a satellite internet service. Despite the fact that a fiber optic line runs under my driveway, they have been unable to connect me, so I am left with a "3mb" DSL connection, which runs at 2.5 at most. There are frequent slowdowns to 0.1-0.2 mb down speed. Any attempt to address outages requires 30-60 minutes on the phone, with frequent hangups and transfers until you finally get to real person, who for the most part provides scripted rhetoric. The most entertaining event was when I attempted to switch to their "forever rate", at which point they totally shut me down a half an hour after sending me a welcoming e-mail, then it took another hour on the phone, and another day to get re-connected.

I've been with CenturyLink for 8 years now and because I live in a small town in N.C. There are not a lot of options. The service with Centurylink has progressively gotten worse. It may be better in other areas, but it is definitely not good in this town. I have called Centurylink about this repeatedly and they suggested that I either buy or lease a newer modem from them, so I bought one from them. That still did not fix the issue. They said that I could up my speed by 10 MBS with the modem that I bought from Centurylink.

If I could rate this company 0 out of 5 stars I would. I highly recommend not ever using this company. First of all the customer service leaves much to be desired. Took them 2 and a half weeks of constant nagging and calling for them to finally send someone up to come and fix the problem after lightning struck our house twice in the same night and took out many of our electronics. Never even called to tell us that they weren't coming and we lost a lot of work we could have been doing to make money. Not to mention the fact that I am a college student who needs the internet (I lost a few things due and my grade has gone down to a C from t anhis) and my mother works as a tax accountant from home. Many angry clients. CenturyLink never fixes the problem and always charges us more than needed.

I have been a customer since 2017. A storm came through Sunday night and knocked out all power supply to my building, and blew out the internet modems. Service tech came out Tuesday and left without fixing the internet or telling us why. Submitted another service request, and tech came out today and never even came to my home, he fixed the internet in my neighbor's house without fixing mine or checking to make sure it was working. Submitted another service request today, and I have to wait another 5 days for them to get a service technician to my house because nobody bothered to do their job the first two times. I work from home and now will be going a total of 9 days without service due to no fault of my own and CenturyLink does not seem to care. They are the only internet service provider in this area and I have no choice but to put up with them or move!!! I’m infuriated!

We have been with CenturyLink for many years, their Internet service is often spotty, upload and download speed is not what they advertise. Customer service is horrible. If you have options to choose another company I would.

I received an ad saying I could upgrade to 10Mb. I currently had 8mb and had it for 8 years. When I had an appt to get the 10 mb I ended up not being able to get 10 and how I don’t know but ended up with cancelled service. When they were fixing the mistake and get the service back up I ended up getting only 3 mb max speed. They said my line couldn’t handle 10 and they didn’t offer 8 anymore and the next slower was 3. A complete screw job all due to their error.

Our experiences with CenturyLink have been very unsatisfactory. We first had our internet line cut when our contractor cut cut the line when excavating our driveway. This was on June 3rd and took CenturyLink a week to show up which was on June 10th. We were told we needed to home that morning from 8 to 12, so I missed that morning of work and the technician never came inside. So there was no need to be at home. At that time a temporary line was put in and runs 330 ft across our lawn all the way to the road. The internet was only working sporadically and we could not stream, so we contacted you again on June 12.

Had an outage for two weeks. First off there was a lightning storm that took out a component a 1/2 mile from my house.. Ok storms happen so I was okay with that, but when that was cleared up, my service wasn't restored. I called and put in a tech request and told them on the phone it was not related to last outage. Tech didn't show. No call. Set up another appointment. I called again on that day. No Tech. I had to keep calling and couldn't trust someone was coming. Finally tech came on 3rd attempt of new issue. What happens I believe is they grouped up my ticket with another reported issue (previous storm) and there was a delay in the system to take it out? So new tickets could be handled properly. Not sure. Something needs to be looked at though in process so this doesn't happen as if I had another service provider that was comparable I would of switched immediately.

I have been experiencing EXTREMELY slow internet speeds for over 3 years. I originally signed up for business level speed, as we have our office at home. Initially, I was satisfied, however, in our rural location we have had an influx of new building and internet users. Now, my speed is averaging 0.50 MB/s download and 0.04 MB/s upload speed. I have made numerous calls but there is no attempt on their side to resolve my issue. Only excuses and false statements. I would not recommend CenturyLink to anyone unless, as in my case in rural area, I have no other choice.

CenturyLink has no 24-hour service. They close at 6 p.m. Monday through Friday. Their internet is wishy-washy. It works and it doesn't. I have a contractor out to look at my service 10 times because their service is rubbish trash. I went with Xfinity and I'm very proud of it. I wish I never gave CenturyLink my business. Their customer service is rubbish trash. Just save yours have a headache and don't get service with CenturyLink. And on top of all that they've lost one of my payments I made to them.

This company can't do much right. I would consider paying more for a higher package with them if their base package was even remotely adequate. There are many days that their internet goes down four or five times in two hours. I would not recommend their service to anyone.

Updated on 07/03/2019: This is a follow up to my original "Exhausted and Still Internet-less" post. The company has reached out to me via here to apologize and see if there was any way to expedite the process. Long story short, they came back saying "sorry, there's nothing we can do BUT we can reduce the cost of your services by $10 indefinitely." So I thought, well, that wouldn't be terrible... So I asked to confirm on what the total bill would be since I had been told my transferring service would be the SAME PRICE as what I've been paying for the last 3 years, which has been $55- but boy, they're excellent at telling you you're "wrong" even though you go off of what THEY tell you. Anyway, the online rep told me the bill would be $65 but $55 with the "$10 indefinite credit." I asked for clarification since I wasn't even expecting to pay $65 in the first place, I was TOLD it would be the same bill. Have not heard back. They really don't care and this company is ridiculous.

I called to set up new service while driving across the country to a new home. She sold me a bundled packaged with DirecTV. I was pleased the techs would be able to come quickly. No show on the CenturyLink tech. Called back after 3 days, rescheduled, no show again. Called again and finally told they don’t service my area and no one would be coming. After 3 hours and 3 phone calls I am just being told this? They will now do nothing to get me out of the bundled service with DirecTV. I think the exact words were “Sorry, you’re on your own with DirecTV now.” I never wanted it in the first place and only agreed as part of the bundled deal. They were unhelpful, uncaring and rude. Not even a phone call to let me know they weren’t coming or couldn’t provide service. Awful, horrible, over very bad experience. Use ANYONE but CenturyLink!!!

Our internet is down and a service technician will not be available for eight days. My only option for landline and internet in CenturyLink, it's been 18 years of terrible service and slow internet. If you have a choice don't choose CenturyLink.

My husband has been on hold for 40 minutes to cancel our service because we are moving and we are still waiting to be connected to someone. Ironically I called the new customer department and they answered right away. So they treat the new customers like gold to lock them in but old customers who need to cancel they what? Ignore so they can keep charging them?! I have never had an experience like this before with any other company and I plan to never use this company ever again and will advise others not to either because it seems we can’t get out.

Centurylink was very responsive and did an excellent job in getting this issue resolved. Thank you so much.

Updated on 10/03/2019: I lost my landline may 9. Could not get repairman to keep appt. After 2 months, numerous calls, and starting a case on here, finally was told flooding caused outage. There were times c.l. Wouldn't respond for a week or ten days. Now I was out of town for 6 days and they closed this case.

Our landline and internet recently went down. Seems the phone line automatically called 911 the first evening at midnight and we had someone ringing our doorbell and pounding on our windows. I thought it was a home invasion. Called 911 and was told the police were at our front door due to a failed 911 call that our non-working line made all on its own. I called CenturyLink the next morning and they said it was common for a disconnected line to do that! I mean really? Someone could have been shot in a situation like that. Not cool at all.

So I just moved into a property where the previous tenant must of used CenturyLink's service, as there is a dangerous cable hanging across the back of the property. I contacted them 9-10 ago trying to have one of their technicians come out and remove it, I was passed around to 3-4 different departments and placed on hold for over 30 minutes to finally be told someone would come out within 2-3 days... 10 days later I contact them again to be again passed around 3-4 departments for 30 minutes repeating myself over and over to different agents to be cut off, event though the agent requested my cell number I’ve still had no call back an hour later. How big businesses get away with this is ridiculous! I’m so glad I chose Cox over them. I will be cutting the wire down myself if I don’t hear back from them and if I injure myself/get electrocuted they can expect to be dealing with my lawyer.

Signed up to have internet over a week ago and have gone through three different boxes and 5 hours of being on the phone and having somebody supposedly coming to my house and then saying I cancelled them and I did not. Being on the phone and taking up my time, being frustrated not having internet, being told that I would have internet and the only thing they can do is not charge me for the days I didn't have internet. Please somebody tell me there's better customer service than this. I asked for my first month to be free. I thought it was the least they could do after all the things they put me through and all the time and frustration. It's totally ridiculous.

I have never felt so dismissed, unappreciated, lied to, disregarded, promised supervisor call backs that don't happen, OMG!!! Transferred so many times incorrectly, disrespected, it is truly a miracle they are still in business. I have had multiple accounts due to their unexplainable billing. I had Prism Tv and Internet only for probably 3 years. They turned me into a collection agency, when I asked why they said they would look into it. I called the collection agency the next day and found out that the information (name and address, although I never use my middle initial) matched, but the social security number didn't match and I was told to disregard the notice and they would close the matter. Unbelievable!!

A comedy of errors at this point. Signed up, modem was sent, but never received. I called to find out why. They directed me to UPS. I called UPS, who were helpful and had a laugh with me when we realized via the tracking number that CenturyLink sent the modem to their own address in Denver, CO. I called Centurylink and told them this, they sent another, it arrived, no big deal. Self activation didn’t work, hours on with tech support, and they had to send a guy out a week later. It worked for a while.

I used only internet, loyal, pay bill in full before due. Due to family tragedy I had to move out of their service area. In the hassle of a move I forgot to call them to disconnect but responsibly returned their equipment. I got a bill for 102 and a lecture for not calling to cancel! I went through two agents with a so what attitude! Now I am expected to keep up with them after they were insisting on billing me for product I didn’t use. I am looking forward to day when these companies go the way of the landline! Criminals.

Updated on 07/18/2019: This is a continuation of my 1St complaint regarding Centurylink's atrocious service. They responded to me on here giving me a link to discuss the issues and the link did not work or go anywhere and now they don't respond on here. Absolutely beyond horrendous, overcharging rude, and no customer service and beyond that the link they insisted I talk with them does not work and now they don't talk on here.

I ordered CenturyLink internet on 6/4. Received the modem on 6/10, was told activation would be same day by 5pm. Got off work around 10:30, came home at 11, no internet. Called for help and was told “customer care” was closed and to call tomorrow. Called next day, was told bad wiring and services would be set up by the 17th, a tech would be at my home to get wiring in my home between 1-5. Called in around 2:30 and was told tech would be here between 4:30-6:30. 5:45, no tech and no news or communication. After 5pm, the customer care center is closed. The only way to check on the status of my order/repair ticket is through customer care. Anytime I try to check it myself, the system can’t find my information.

Ordered their internet service, and made the earliest appointment available, which was Friday the 14th. I asked my previous provider the cancel my internet service in the 17th, since my new service should be installed by then. On late Thursday they sent me a vague email stating there’s a delay in my order due to “equipment issues”. The email said the delay could range from a few days to a few weeks. I called them the following day and asked for more details. The person I spoke to was very short with me and really didn’t have a sense of urgency. They said some local repairs were required, but they could come out Monday the 17th between 10 and 2. By 4:30 no one arrived so I called again. Again the person on the phone was very short with me, gave zero explanation as why they hadn’t made their second appointment, and said the next appointment available wouldn’t be until Saturday.

I ordered internet service to be installed at our address on the 8th of June, I was given an appointment for the 13th of June, between 8am-12pm. No one showed up. I called customer care and was placed on hold multiple times for a total of 45 minutes. I was told several different stories - I actually hadn’t ordered (gave my confirmation number) - the tech was busy. They couldn’t reach the tech. They he already been here and it was installed. Told install would be be by 7pm. No one showed.

I called last month after my bill had nearly tripled and was told that I would start a new lower priced plan the following Monday. I got my next bill today and it is now $10 higher than the previous month and there is no sign of the new billing plan. I had spent over 20 minutes on the phone with customer retention last month and really should not have to continue this hassle.

I signed up for CenturyLink's 1GB service online, to be installed on 6/11/19, thinking I could save money by switching from Comcast Xfinity, but I was wrong! Over the course of three days, the CenturyLink installer (who was very nice, polite, and professional) tried to get my service up and running but was unsuccessful. He strung a new line from the nearest telephone pole to my house, tried installing several different fiber optic cable strands, tried several different modems, and kept driving two blocks down to the nearest junction box and back to get my service working, but nothing happened on CenturyLink's end. On the 3rd day, he finally gave up because he'd done all he could, and told us his supervisor would call us the next day to schedule having him come out to check out installation problems out. The next day came and went and we never heard from him.

The internet service is horrible. It's always issue after issue, you pay for 7 megs of speed get less than 1 meg. The staff and customer service are contracted from out of the U.S. You are giving your private information to someone in another country to service your internet connection. Each representative will tell you something different is wrong each and every time, and you will never have consistent reliable internet connection or service as the same with the customer service representatives that you can barely understand because they are from off somewhere near Puerto Rico and other foreign countries. The service and staff are as inconsistent and unreliable as your monthly statement. They will add extras on to your bill, and you can't get it removed. It's a shady company.

Lost my phone and internet service on 6/14/19 after a momentary power outage during a storm. When phone service was not restored in an hour, despite everything else being normal, I went online (using a different internet provider), completed CenturyLink's tests, which indicated that there was 1) no outage an 2) that my phone was working perfectly. Since this was absolutely not true, I completed a repair ticket online. Was shocked to see that it would not be until 6/20/19 that a tech would be available. I am of advanced age and am still heavily dependent on a landline phone. No one is able to reach me. I cannot believe that this is considered acceptable service.

I called to cancel my home phone and the agent disconnected my service as of June 13. I am getting a bill from June 13-July 12 and CenturyLink is still charging me for the phone. My phone has been disconnected and does not work. Why am I still being charged for the service I no longer have?

I been with this company for so many years and it is the worst ever. TV is outrageous price. Internet is the worst ever - now always buffing. I need to change company. I tried to stick with CenturyLink. I can't deal with it anymore.

This company cut my internet and when I got home and found out, they were closed (they're open 8am-6pm Mon-Fri). They said I owed a payment. Never once emailed, text, called me to say my account is due/late, they just cut me off. I paid. Called the next day and they said I am all up and connected me. They also said the next payment is due 7/1/19.

I have repeated billing issues (late fees) that I have constantly addressed with no satisfactory result. I have account verification problems all of the time even though I have a password that has been in place for years! Every single time I call this company, I question why I even stay (over 20 years as a customer). I have internet connection speed issues since transferring Apts that has yet to be resolved although I've had repair dept come out a couple of times. It is hurtful that as long as I've been loyal to this company, that loyalty and appreciation is not extended to me.

I have been using CenturyLink Internet for past 2.5 years in Jefferson City, MO. I had shift from my current apartment to a new one last week. I chatted with a customer service associate and was told service will be transferred in 3 days but then when I asked earlier date suddenly the person chatting said it will take 3 weeks. And after that I tried calling multiple agents multiple times, only answer I get is 3 weeks for transfer and I don't understand why it should 3 weeks for a simple Internet TRANSFER. Answer I get is technician needs to do WORK. This is not correct. I am thinking to disconnect as I need Internet badly.

On 5/25 I placed a service call for intermittent internet access problems where there was limited to no internet. Problem was not resolved until 5/30. I placed another service call on 6/7 for the same problem and could not get a service technician until 6/13. I would prefer to patronize CenturyLink over Xfinity, but with long service delays, I may have to switch to Xfinity. CenturyLink has provided a fast, reasonably price service, but the service response time is terrible.

When I say this is the worst internet service it really is. They give you the runaround and can’t even give you the correct information over the phone. I’ve had a one of their representatives even hang up on me. For starters if you provide someone with a confirmation number what’s the point if no one’s going to ask for it. Every person I’ve talked to from CenturyLink has been absolutely no help. They constantly gave me the runaround about reconnecting my service which they have yet to do. Honestly at this point I’d rather find another internet provider than deal with CenturyLink’s BS.

This is the most incompetent company I have ever dealt with. Placed an order for my Mother to have a landline in an Asst Living facility on 5/15. As of June 7th still not done and I have to call 3 to 4 times a day. This is absolutely insane! Every time I call I get a different story. "The order was never placed" is the latest I heard and now they do not have a technician available to complete the order. My 86 year old refused to use a cell phone and has been without a phone for 4 weeks. UNACCEPTABLE!!!!

For the second time in a month, our broadband internet is out. CenturyLink could not send a technician for a week in both cases. They are severely understaffed in North Carolina. I'm in Orange County.

So a genius chat support of yours changed my password without my permission. I asked for my phone features but she changed my password. Great, maybe they need to be re-evaluated. Simply asking for phone features and also disabling some of the features will take them forever to understand what you actually wanted to happen. We had to go in circles. Sigh.

I had to get a phone line hooked up to my septic alarm system. I called and they said it was turned on, it was not. I called again 3 weeks ago. They said they would send out a technician on Wednesday. I took off work (no pay), waited all day, no show. Called again, argued with them, they said someone would be there Friday. Took off work again (no pay). No show again. Called again, they said next Thursday, took off work (no pay). Now I sit here waiting. I will be surprised if they show up. I have no other option but to deal with them. I have no idea what to do. The absolute worst company to deal with. My time is valuable to me, apparently they don't think it is. One thing I can say about them you can rely on them to be unreliable. WORST COMPANY EVER!!!!

My internet is running so slow it takes 15 minutes or more to get my email, websites etc to come up if they ever do. I am told the bandwidth is exhausted. But no dept is working on it. I have talked to probably 20 people in the last week and most are offshore and don't have a clue what is going on. CenturyLink has the worst customer service of any company. And their service is also the worst of any I have had. If there was any other internet service in my area, CenturyLink would be history. When are they going to fix this issue? I am not the only one complaining about this problem. Everyone on this line is having the same problem. Is our business not worth getting this resolved?

CenturyLink customer service is by far the worst I have ever experienced. First off my modem went out, so customer service said they would overnight one, for a fee of $22. After a couple of days of not receiving it, I called back and the request was never even processed. They keep me on hold for a long period, and can almost never find my account. I’m so frustrated with this company.

I've been trying to get my internet issues resolved for the past 2 days and spent over two and a half hours speaking with many people from the Philippines and Dominican Republic that do not have the capability to transfer me to someone in the US that can speak good English. These overseas customer service people are very limited on their English and understanding issues. They do not and cannot resolve anything but are very good at placing you on hold for extended periods of time while they pretend they are actually doing something. 54 1/2 minutes on hold is ridiculous!

Just to give you a little background on my personal experience, my work for the last two decades focused on tech. Unfortunately, my particular area is very limited by carriers, and so CenturyLink was forced upon me. My connection went down at a minimum of 15 times a day, every day. Yes (yawn), I rebooted by modem - on occasion - but I'm not going to do it every time. I also had to have a landline for faxes and the line was so terrible that I couldn't actually use it for phone calls. It wasn't always terrible, though, so I was told it was likely my fault and a fortune to fix. No way am I going to invest in repairs for an apartment complex.

Worst C.S. ever... Before they are trying to collect money owed to them, they may want to attend phone 101 classes, 2 times they call me, say, "Please hold for a billing specialist." What a joke, they hang up on me, they call back, "Please hold for a billing specialist." They hang up, they have not called back, either embarrassed or cant find my phone number. If this stale bureau cant even connect calls, how can they even figure out the amount of money they "say" is owed to them. Let's all hang out for CenturyLink to figure the bs out. I am waiting for their "recorded phone transcripts" to be mailed to me but they probably cant find them.... 'Cuz they hang up on you. Unreal sloppy business. Peace.

CenturyLink is the worst company I have ever done business with. First, the modem that they sent us did not work. I called customer service to get help and they said they will be sending a tech out to service it. A tech NEVER showed up. I then called them to cancel their crappy service. Second, the “mailed” me a return label to return the modem, that never showed.. Go figure. They had “re-sent” multiple times which again, never came. I had to print it out online even though they said that wasn’t allowed. Why? I have no idea.. Then I get a bill for an in-returned modem. Basically they want to charge me for their faulty equipment that I mailed back to them. I called customer service once again to get the charge off since I did in fact mail it in. The guy on the phone said that the charge will be taken off and that they did receive it.

I have been a customer with CenturyLink for many years. My landline phone and internet went out twice now, supposed to send a tech. No show, now another reschedule, it will be 24 days out. Most ridiculous service. Never late on payments. 120 dollars month and get a service technician in 24 days! Will not refer this company and probably look for better company.

About twice a year for the past ten years, Centurylink has "server problems" that make it impossible to access my account and pay my bill. I call the customer service number, follow the prompts to pay by phone and inevitably end up with a rep who wants to charge me $8.95 to be allowed to pay my bill even though they admit it is their server problem. I insist that I want the phone bill paying number that does not incur a charge. 30 Minutes later and three more phone numbers later, when reps promptly answer and are willing to allow me to pay my bill for $8.95 I invoke the name of the DOJ. Suddenly, I am allowed to pay my bill without a fee. The high tech they tout obviously does not work for them. I am reduced to having them send me paper statements to avoid the frustration. I wonder how many people pay the $8.95.

Internet service is like the 1980s. CenturyLink has not upgraded our street and doesn’t plan on it according to the calls I have done. Two blocks away and they can get up to 100 mbps but we literally have 2.9 mbps! We can’t have more than one computer on the internet at a time or it will slow down even worse. No streaming or gaming for any of us on this block. It simply is crazy for being 2019 and the age of technology. Paying the same price as those who have higher speeds is not right!

First of all CENTURYLINK needs to have a department where we can literally talk to a rep about who we’ve referred to make sure we receive our refer a friend reward cards. I myself have been through pure deliberate hell with the reps and Bridgevine just to make sure I get my rewards card. There shouldn’t have to be a waiting period for us to give our info about who we’ve referred and they have some of the laziest reps I’ve ever met in my entire life.

Doing basic things on the internet are a chore whether it's downloading pics from google photos, waiting for expedia to load so I can book a vacation or trying to watch a video on youtube is almost unbearable. Sometimes I think the connection speed is slower than the old dial up modems. Why does CenturyLink advertise high speed internet if they don't actually provide it? Edit: I had to select the "I'm not a robot" box multiple times before I could even submit this review because I kept getting a "check your connection" message.

I had Centurylink before I moved to new apartment. I disconnected services at the old apartment and tried to connect services to new apartment. I have paid my bill faithfully in the past. When I moved, Centurylink sent the wrong box to set up my service. I had a tech come out twice. The first tech got my services going to one day. I found out it was because the box did not have the right speed. I called Centurylink at least five times to troubleshoot and they finally sent another tech out for me. He stated that I had 2 accounts open in my name and Centurylink charged me $75.77 from May 1st-May 23 for a account that never worked for me.

Why am I getting a late fee when I have it set up to pull from my bank on the 14th of every month and for some reason the payment was never took out this month and I am at the point of cancelling service. I'm not about to pay a late fee when I have the money in my account and the people in charge of making sure it is took out ain't doing their job.

Absolutely awful customer service. I was a customer for over 2 years, and when I tried to cancel because my internet was so slow, they created a new account under my name that I was completely unaware of without my authorization. I was never sent a new modem and this was all done completely erroneously. I paid my final bill for my old account and thought I was done with this terrible company, but I was billed for 3 months of service under a new account after I had already canceled my old account and switched to Xfinity. I was unaware of this until I was sent to collections for unpaid bills that I was not aware existed, because I was told my account with them was closed!

CenturyLink gave us a connect date of 5/20. No one showed up so I called. Told us the date had been changed to the 29th! Without calling or notifying us. Now it’s the 29th, No one showed up at the time they promised us. I call and their technician called in sick according to them! I get people being sick but they expect you to be here from 8-5 pm so now 2 days of work missed!!! Now they are saying they will be here tomorrow which it means another day off from work! What kind of customer service are they giving here??? I would not EVER use this service!!! They want their money!! But don’t want to provide a service!!! THIEVES!!!

Background: Small Company with less than 25 employees. We have been a customer of CenturyLink for over 11 years. I have been working with them for 3 months to obtain better services for our small business. We have 3 voice lines, 2 fax lines, 1 voicemail line, 1 line that is used as a switch for our marketing, and we also have 1 static IP for internet. So we asked for a business bundle with normal services such as caller ID, long distance, and high speed internet through our existing static IP. I have talked to so many people at CenturyLink to fix our account.

Never subscribe CenturyLink internet. They make false speed promises. They are sales team told me that they have fiber connection so the internet speed is very much better than any other internet provider. So I ordered internet from CenturyLink. On May 23rd I checked on their website for my address. The speed that they showed on their portal was one gigabyte so I called their customer care. The customer care promised me of 1 gigabyte of internet speed with $55 per month and no additional charges for installation. To my shock when the guy came and he said, "You ordered only 100 megabytes per second for $55." I kept telling him that it was one gigabyte and also showed him to screenshot on my phone. He still did not believe and he said, "The one gigabyte is not available in your area."

We have had CenturyLink Internet service for several years only because we have no other choices. Our internet goes down EVERY time it rains. Of the 15 to 20 times we have had their service personnel out to get it up and running we’ve had to wait days and it only stays operational until the next rain. Of course that doesn’t include the random shutdowns which happen 4 or 5 times a week. The last few service personnel have told us that a new line needs to be run from terminal downtown but CenturyLink won’t do that because there are only 10 or so customers on this line. If we had any other choice, even tin cans on a string, we’d be better off. Heading into our 2nd day with no service now AGAIN. My employer would let me telework from home one or two days a week except for the fact that our ISP is so undependable. So my review is don’t use them if you have any other option.

I was calling different internet providers in my area today to get quotes for my residential home. I called Spectrum first, who gave me a quote for their services. After, I called CenturyLink to see what they had to offer. The girl was bubbly as could be until I told her, based on the price she gave me, that I was going to go with a more affordable provider. As I was about to thank her for her time, she said "Mmmm, that's really up to you" and hung up on me. Grrr!

We just received internet at our house and we are receiving 0.19 ms. We can not even search the web. It is slower than dial up. We also had to wait 2 months for them to install internet. I work from home and use internet for my job.

I called Centurylink a little after 4 PM. Spoke to someone whose name was Michael. After he got all my information I was speaking to him and he hung up on me so I called back and spoke to a young lady. She was very polite however I didn’t get her name. We went through the full process of ordering again. I gave her the information needed to pull my credit.

My husband and I are new to the Orlando area and did some research into our options for internet and T.V. We originally set up an appointment to have internet installed by CenturyLink and we then decided to go with another service provider. My set up appointment was for May 21 and I called on May 20th to cancel my appointment. After about a 20 minute conversation from the CenturyLink employee, I confirmed cancellation and that the set up appointment was also canceled. I got a confirmation number which apparently means nothing. I and my husband were both at work on May 21 and without our permission, CenturyLink hooked up lines and service. I talked with numerous employees about how this could happen and was told service would be disconnected today May 23rd.

Beware of CenturyLink billing service charges. On my recent billing statement, the previous months payment was not credited and a $18.00 late payment charge was added. The previous month's invoice was due on May 13, 2019. I mailed the check April 24, 2019. I called the customer service # to advise and was very rudely informed, by Sara, they received the payment after the 13th so there was nothing she could do.

Don’t be fooled by the “apologetic” response from CenturyLink to my original post. I provided them with my telephone number so that I could discuss my very poor experience with them, but they did not wish to talk. I provided them with my account information as they requested, and then nothing…crickets! Just validates my assertion that this company has the worst customer service ever. Buyer beware!

Updated on 07/02/2019: I posted here 2 months ago that CenturyLink had placed us under multiple contracts without authorization. They responded on here like they REALLY wanted to help. Well, forget that. To date I have gotten NO HELP, only general responses. I have asked multiple times for someone to call me and given my cell number but nothing. Today I filed a complaint with the FTC. This is ridiculous and these people are crooks. This is a church and they are trying to rip us off for $900+.

I have been trying to return my modem and prism set-top boxes for months. I have been promised boxes with return labels to be sent to my residence on multiple occasions and nothing ever shows up. I was told to go to www.centurylink.com/returns to create my own label after the last customer service agent told me they actually never send boxes. The link doesn't work and just today a supervisor told me you can't generate a label from that link for prism boxes. I just got off the chat with them again and supposedly I'm being sent boxes a 4th time. If they weren't the only provider of services for my condo I would have canceled long ago. Avoid this provider at all costs!

I tried to get a 2nd internet line installed about a month ago, received modem shortly after and a letter that said my internet would be activated later that day. Internet was not activated so I called the next day and they couldn't help me over the phone so they set up a technician appointment for 3 days later. He didn't come or maybe he did and did nothing? Called again another appointment was setup for 3 days later. Same thing he didn't come. Called again he said internet will be on in 2 hours. Nothing happened after 2 hours. Called again setup appointment for 10 days later. The guy came. I think he blew a load behind my house and then left internet still not working. Now I'm waiting another 10 days because apparently there is literally nothing that can be done about my situation. Incredible.

I help manage a 550 Mobile home community, we're where trying to get a connection put so that cameras could be installed at the compound that houses all boats and trailers. I've been chasing their technician for 3 weeks now with 4 failed attempts to get this hook up done. Each time he calls and never leaves a message but puts the tag on the gate and leaves. I know in dealing with Comcast that they require that the technician leave a voice message not CenturyLink. Their tech calls, hangs up, put a tag and says no one was here. I usually receive over 50 calls a day be it from customers, residence or robocalls so like everyone else I let my calls go to voicemail then call back if it's a call that can't wait, this has been explained to their customer support countless times and still these techs won't or don't follow policy.

After moving to a location out of town I discovered CenturyLink was my only option for internet service. I called and was informed, yes they do service my area. BUT!!! Their service is full. Ok, wait what? Yes although they service my address they wouldn't be able to provide me with internet because they had no available spots. Sooooo then how do I go about getting internet? Well they have a waitlist. Ok so how do I get on that waitlist? Well, you can't - that site is down. So you can't provide me with service and you can't put me on a waitlist. How do I know if a spot becomes available. "You can call back every day until a spot is available."

DO NOT do business with this company!!! I cancelled my service in September 2017 and they are still trying to charge me for service. They claim the service was put on "hold" then continued to accumulate charges without ever notifying me until more than 18 months later. I called to get the problem resolved and they told me they don't have any record of my cancellation, but can see I have not had service with them since September 2017. I am still attempting to resolve the issue and have filed a complaint with the Arizona Attorney General.

I try to utilize their vacation hold as I have two accounts with them. One for 6 months and another one in a different location for 6 months. I will no longer be using their vacation hold. The benefit is supposed to be that you call and get if turned on over the phone without a service tech coming to house. I pay $10.00 month for vacation hold. It doesn't work. For several years, every time I get it turned on, they have to send someone out to figure out what is wrong because it doesn't just turn on. Then once I get to the location and find out it isn't working, they have to send someone out and it's usually a week out....which means no internet for a week.

The internet constantly goes in & out with no reason. We have had issues for years and the technicians (who are great) will come out and fix it for a time. It usually acts up within a month or so. The call center always wants to run this or that to which 9 times out of 10 is not going to fix the problem. The company needs to listen to its techs when it comes to how to solve some of the issues consumers are having. We have the highest speed internet we can get, which means it costs more. It is just too bad that the internet won't stay on for a consistent amount of time.

I upgraded my speed from 7 to 10 mbps and modem no longer functioned. Called help line and after an hour on phone they said they would send me a new one. It was dead on arrival. Would not even power up. Called again and they sent another one. This one would not connect to the internet even after 1 1/2 hours of talking to a tech. Also none of the ethernet ports lit up when a cable was plugged into them. They assured me this was normal - I know better. They said they would hand it off to the engineers and they would resolve the issue. Got a text on my phone telling me the issue should be resolved now. Now I not only can't connect to the internet, I also can't get into the modem setup pages. I will be calling again in the morning. This has been going on for a week now.

Updated on 10/10/2019: I finally canceled my services with Centurylink. They made it very difficult to do and.... they are still billing me... even though I have no internet. Never again Centurylink. You have a lawsuit against you and you are losing customers. Shame on you!

I was with CenturyLink for approx. 13 years. Last year I really got a bit fed up with their internet performance. Actually, over time with them I'd begin to experience some profound buffering and latency periods with their internet. Now, I need to make it clear that I am not calling out a specific technician. The first visit we had last year was actually a bit bizarre. That guy claimed that it was our responsibility to locate where the line coming in from the Nad entered the home. I am interjecting the fact that I have been paying CenturyLink every month for "line guard", later converted to be included in the "At Ease" service, for a total of, again,13 years. I am 66 and was unsuccessful in my efforts to locate a entry point for the line.

I have been with CenturyLink for about 5 years now at 3 different locations and it never works right. It goes down at least once a month and when it is working it is slow. Can’t watch movies without the buffering every few minutes. I have called so many times and I just get excuses each time with a promise it will get better but it never does. What is wrong with this company? I am looking for another company but it hard to find.

I am very unhappy that I had someone enter my gate to my backyard when I had already cancelled my connection and had a cancellation confirmation number. He did not knock at my front door and I was not dressed for visitors. I will be putting a lock on my gate today.

Accepted a DirecTV offer but when installed did not receive the free channels offered. Cannot reach someone at CL to work out a solution. Communication from CenturyLink to DirecTV is not what I was offered and ordered. Loyalty dept said I was due the offer but only gave three months, not the 12 months offered of free premium channels.

I have been with CenturyLink for approximately six months. At first, the internet service was fairly reliable. Over the past few months, my internet loses signal at least 3-4 times per day. This is a major nuisance because I do some of my work remotely from home. To their credit, CenturyLink did decrease my bill for last month. But, the problem persists and I am completely dissatisfied. I had better internet service using dial up in 1998.

The service is horrible, customer service is horrible. I called in annually to cancel, and you reduced my bill by half. Even cutting my bill in half for a year every year for 3 years, is still not worth it for the services that are provided. I found new service, and I just called to cancel today. I will now be happy and bring my modem to the trash can where it belongs.

I have tried to find out why I only get 1 music channel instead of 100 channels. I have not gotten anything but questions like; what's your name, what's your account#?? Every question they ask they have the answer to. I am 74 years old and I can still count to 100. The channels are 5100 which works 5101 thru 5200 which don't work {blank screen} ends with 5201 which is the same as 5100. I think that data entry or program is wrong. I don't even like the music on the 1 channel I get. Help!!!

We have been a customer of CenturyLink for about 10 years at this point. We do have a choice and internet providers. There are four in our area and we have chosen CenturyLink because up until a little over a year ago we had nothing but good things to say about that. Now the internet might not be the fastest however you know it's pretty decent. It never reaches the speeds that they say that we're getting in our package no matter when we check but we still usually can do what we need to do.

We have had constant problems with our terrible service they know what the problem is but continue to ignore our complaints and fixing it. The lines in box are rusted corroded. They know it but say cant afford it. Well I guess we cant afford their bill. Then there are privacy issues, violated customer complaints, ignored. Doesnt surprise me them being sued. Ya get what you deserve Centurylink. Take care, upgrade and stop getting into our private lives by selling us to others.

I am very frustrated that every month sometimes twice a month or more I get an automated Email from MARLIE stating our payment is late when in fact it is not. CenturyLink 800 customer service cannot explain why we get this Email and verify every time our account is paid in full. VERY FRUSTRATING, they are the only company that provides landline service and they know it so they don't seem to care.

Our internet has been down at least once a week for the entire 6 months we have had CenturyLink. It is nearly down more than it is up. We have gotten three new modems because of them and I even had to buy another laptop because they wanted to blame it but it didn't help. This is the worst company I have ever seen in my life and it's not getting any better.

If I could give zero stars I would. I have been with them for 5 years and they have been tolerable until 3 weeks ago. I spent over 9 hours on the phone or chat with them and I finally gave up. My account information keeps getting deleted from their database somehow and they never seem to be able to resolve it. Even when I became a customer was wrong and kept changing. I spent 3 hours on chat with them and was told it was being escalated to be resolved. I gave it the 48 hours that they said it would take (up to) in order to fix. When I called back they wanted me to go through the same troubleshooting and I refused. I then spent 3 hours being sent back and forth between finance and tech. Tech would say my internet doesn't work because I didn't pay (which I did and my bank account proves it) and finance would say it was paid.

I've been ran through every department and every person they can possibly push me to. I have been dealing with a customer service issue for 3 months and still do not have it resolved. Many people within their team have agreed that I should be compensated for their mistake but no one can seem to make that happen. I wouldn't waste your time or your money with this company. It's sad that to some, it's the only option. Whatever happened to the customer being important?

I've had nothing but appalling customer service with this company since opening an internet only account with them. Charges were purposely hidden and I was outright lied to when calling in to inquire about them. These lies led to late charges continuing to be levied on every bill from the start of my service. No matter how polite I was when calling in to inquire the reason why, I was only met with contempt, denial, deceit, and stonewalling. This occurred at every level, from the first customer representative all the way up the line. I have never witnessed customer service so poor as to be considered an outright belligerent attack of a new customer.

I have been a CenturyLink customer for over 2 year now, and never made a late payment. I recently moved and needed a phone line and jack installed in my new home. I had already moved my service address on 4/3/19 and was given a confirmation. Was given an installment date of 5/6/19. My husband had to take off work in order for this to be done. But they never showed. We called again to figure out the issue. They scheduled to come out that following Thursday, 5/9/19. Again they never showed.

To start, I was a CenturyLink High Speed Internet customer for approximately 6 years. When I started my account, I had CenturyLink come to my home to allow my account to run on a single phone jack in the home, leaving the remaining phone jacks to run with another account. I was not charged for this and the technician that came out remarked to me, "I didn't really have to do anything, so I'm going to waive my fee." I stayed with CenturyLink for longer than I should have because I believed incorrectly that they offered superior service in my area, at a better cost.

I pay my bill on time and the payment clears my bank and I regularly receive deferred payment letters stating that my payment is late. When I call it when I get off work I receive a message on the phone saying they are closed. This is the worst and most disorganized company I have ever done business with.

My elderly father and I cancelled his service in November - he had signed up through AT&T and we cancelled the entire bundle at the AT&T store where they assured us that all was cancelled and sent us to UPS to mail equipment back. Since UPS would not take the CenturyLink device, we called Century Link to see if they wanted it back. Couldn't get them on the weekend, called back multiple times - at one point they said the system was down, they struggled to identify the device and his account but eventually we got a mailing label to send it back and were assured that all was cancelled.

I had an appointment set up as a new customer for fiber install. The tech showed up within the window but sadly it's all downhill from here. After a few hours of the tech making a number of calls for assistance I was left with a partial install but no service. The tech indicated they would have another person out on Monday and gave me the same 9-1 window. Monday I called to confirm the appointment as I had not received the automated confirmation call. I called and after extensive wait, I was transferred multiple times to different areas and people eventually being disconnected.

Trying to get Autopay reactivated after one of my credit cards expired has been so terrible that it is now laughable. Today was my fifth call with the company, and now a third late fee. The representatives continue to tell me that everything is set up correctly, but then I get a new paper notice every month that my account is delinquent in payment. I wish I had done way more research in choosing another provider.

2 stars given only because the people I have been in contact with have been pleasant enough to talk to, only positive thing I can say about this experience. Regardless, my wife and myself closed on a home April 12th and wanted a new internet service provider to go along with it. Nothing against the ISP we had at that time, but CenturyLink was offering a pretty sweet deal of $60 a month, no contract, 1 gig speed. In prep for the closing, I closed my account with my current ISP on March 28th and signed up with CenturyLink that same day, gave them my initial $60 payment, and had an install date of April 20th.

My family cancelled CenturyLink in January and when I contacted them to ask about equipment returns, the operator couldn't find my account. In March I received a call from the final billing department where I explained my frustration with the fact that the individual I already spoke to couldn't locate my account, but now they are calling me regarding a bill for the equipment. I requested a shipping label and was told that I needed to go to a website to print one off, however after typing in my information it said it couldn't locate my account. I called back and the lady said she would send me a label that would arrive in 7-10 business days.

I recently bought a new modem and upgraded to 20mb per second. Also they never said to return the 15 year old modem. Since they have been trying to bill me a high price for the valueless modem which I received no box nor return address for. I bought this modem because my old one is not capable of the higher speed, so they told me. I bought the expensive new modem and upgraded my speed to 20mbps. I’ve never measured over 10 and when confronting them about the bill for the old modem I inquired about the higher speed that never came. Get this, the higher speed is not available in my area but they were happy to charge me for it anyway, I imagine assuming I was too stupid to measure it or they are totally incompetent or both.

CenturyLink is by far the worst internet provider I have used in my 31 years on this Earth. They only offer 20mbs in my area which is fine except we may get 10mbs on a good day with speeds decreasing well below 1mbs regularly. We would like to upgrade to faster internet but I suppose they figure people don't use internet in my area. To conclude, when moving I will choose where I move based partially on the internet providers in the area and CenturyLink has without a doubt lost a customer for life.

Updated on 05/04/2019: After posting my review on this company on this site they will not let me respond to their response in a public format. I do understand why. After speaking with a member of the Customer Relations team I was promised that my problems would be resolved by 8:30 am local time. They always say local time. They never give you the time zone. During this chat the person that I was working with ended the chat before helping me.

After selling my home and buying a new house that wasn't in Centurylink's service area, I requested to turn my services off. Apparently that was never done and now they are trying to collect on a service I wasn't using. This company is a sham. This should be an easy issue to resolve. Just write the service off for the time period I didn't live in the home. Done. I own a small business and would NEVER charge my client for services they did not receive.

I know I'm just a small fish in the pond but this help the anger building within me by just being able to write this down. My wife and I recently decided to cancel our landline service and use only our cell phones. Our landline was never used. We switched to fiber optic internet because that was the only available option according to Centurylink.

I have had nothing but a major run around when trying to cancel my home phone service. I have now been on the phone for 4 hours. Transfer, transfer, transfer to another department. How hard can it be? People are extremely RUDE and lie. No one knows how to help me.

Do NOT sign up with this company. After prepaying for montly business internet with the modem, service, and install, I cancelled and was unable to get information on a refund. I've called in today and spent over 3 hours to be told that I am getting back $60 on a $231 bill, but no surprise here, given no info and put on terminal hold. Whether it was Willie, Jennie, or Sergio (who was the worst at 877-908-0258, answering my call with a snide "refund on what" after I explained my situation), everyone told me I needed to speak with another department once I asked for specifics and placed me on hold.

I have had CenturyLink Internet at my home for the last year. When there is an outage or a billing issue, you can only reach them from 8 to 5 M-F. I used SimplePay where they charge a credit card once a month for the service. When a new card was issued, they couldn't process the old card and cut off service on Friday night at 12 midnight. I tried on Saturday to reach them and no one is available. I use the internet for business and that left me using my mobile hotspot to connect. CenturyLink just doesn't get that it. They are old school and are trying to compete with the likes of Comcast and others that have support available 24/7. I'm not a big fan of Comcast but at least they can be reached anytime you need them. When cheap price means cheap service - I'll elect something other than cheap! Buyer beware.

I have been using Centurylink internet service for approximately 5 months. Things were going pretty well up until the beginning of April. My service was down quite often and then I would have to reset the modem on a regular basis. There were days in which I had to reset the modem multiple times. I never received any notice from Centurylink regarding this issue. I finally called for a repair. A very nice technician arrived to explain that there was nothing that he could do as it was an outage in our area. There were days that the internet speed was slower than dial-up internet.

I had internet and DirecTV bundled through CenturyLink. I cancelled my service in March of 2018 because I work from home and needed faster internet than CenturyLink could not provide in my area. I called, cancelled my service and disconnected my account. I was given a disconnect code (remember this part later) and told everything was fine. DirecTV did stop charging me their portion of the bill the next month (which is further proof proof I did cancel). While doing my taxes in 2019 I realized they had continued to charge me. A total sum reaching upwards of $1,000.

My husband has tried for 3 days to get information from CenturyLink on how to get the senior phone discount for his mother. He has received an authorization from Lifelinesupport.org. He keeps calling CenturyLink to set up the discount and they don't know, or shuffle him off to another department. He has now been on the phone for 1 hour and 45 minutes. He has been hung up on 3 times, given numbers that are disconnected, connected once to an operator in Louisiana, who then connected him back to this district, which hung up on him. The phone tree had no option, but a referral back to Lifelinesupport.org... which he has done. You would think at some point, they would maybe go up the chain of command? You can't tell me, my mother-in-law is the only senior citizen to want this discount. So, what is the deal? Is there some magic phrase we aren't using?

This was just a horrible experience! The service did not work for me and I had to try FOUR times to cancel the service. Then I got a bill for 51.00 for a service I never got and used! Don't use CenturyLink for any reason. Use two tin cans and a string- it works better than CenturyLink.

We have had CenturyLink for the last 15 years. The best I can say about them is that IF the service is working, it is average at best and if it's down, GOOD LUCK contacting customer service. You can sign up online but if you need a problem fixed or if you need to cancel your service, be prepared to spend the day on hold as they devote no money to taking care of existing customers. Additionally, their employees are dishonest and over the years have bold face lied to me and to my wife, sold us services that we did not request I assume to make a commission. If you have any choice at all, DO NOT use CenturyLink. Comcast is bad, but CenturyLink is arrogant and condescending and makes Comcast look amazing.

I have rarely felt so de-humanized when dealing with a company. Their automated assistant is HORRIBLE. It takes forever and is often wrong. Once you are done with the incredibly frustrating experience you STILL wait on hold for 30 minutes. There's a reason internet companies are loathed. But they aren't even trying to get better.

I thought Comcast was bad specifically due to the continual price hikes. CenturyLink on the other hand takes the cake. I have had CL for over a year - never had good service. Half way though they told me that I didn't have enough mbps (or whatever it is). I paid more. 5 months later they told me the PROBLEM WAS THAT MY LINE WAS DEFECTIVE AND AH OH I COULDN'T HAVE GOTTEN THE INCREASED MBPS EVEN IF I DID HAVE A WORKING LINE. Guess what? They refunded me...$50. In their feeble minds this was the 5 months of $10 per month I paid for increased mbps when it wasn't even available. AH...What about the defective line. Ah???

I was planning to take my children out for spring break but you people took over $400 from my bank account and I had to go home and break their hearts. I now have $19 in my bank account thanks to you. I was told I haven't paid you in a few months, but I definitely have been paying. Also, if someone legitimately doesn't pay for months at a time, do your damn job and shut off their internet, don't wait and then smack them with a huge bill. If there was another company in my area who would provide me internet access, I would switch in a heartbeat. CenturyLink, you should be ashamed of yourselves.

I have had a phone/internet service with CenturyLink since 2013. We have never used the phone in 6 years. When I called to ask to switch to just internet only I am told I have to pay $75 to get rid of the phone on my bill. 6 years I’ve had this service well out of contract or promotion and am paying double.

I've had low bandwidth issues for 6 years. About 2 years ago the DSLAM was finally marked as bandwidth exhaust and their networking team was looking into a repair. After the date pushed back a month twice, the ticket number got closed and "Permanent Bandwidth Exhaust" with no plans to fixing the problem. For the last year the internet is so bad I'm getting packet drops and I have to reload pages several times to get them to work.

I ordered a landline. When the installer came out on 4/22/19 he was going to attach a device to my modem. I told him no, if I wanted VoIP I would have purchased Magic Jack. I want a landline. He said he did not know how to do that and called his supervisor. He told me that copper wire had to be installed and they would be out on the 24th. After waiting 6 hours I called to get an update only to find that they were not scheduled to come out and that I would have to install the copper wire myself for a landline. When I asked to speak with a supervisor, I was placed on hold, the rep returned to the line and told me I would have to install the copper wire myself for a landline.

We signed up for high speed service. An installer was sent out a few days later. It was discovered that the service line to the house was bad. Only 2 of the 4 wires were usable. The installer called it in and the next day another crew came out to address the problem. It was determined that a new line would have to be run. It would involve tying into the service box located in the neighbor's yard behind our house and running a new 55 foot line. They would have to get approval from the higher up management. Two weeks later I got a call from CenturyLink saying that it would not be cost effective to run a new line and I would not be provided service SORRY. So if you live in an older neighborhood CenturyLink will not provide any improvements. 55 feet is TOO long.

Service tech left a mess and incomplete installation job with ethernet connection and mounting plate hanging off the wall. Had to make a second service request and got a good tech who completed the job but I had to wait two weeks to get the second guy to come finish the install. Spoke to AT&T rep who sold me the "bundle". He got ahold of someone at CenturyLink and they said they would not charge me for the month I didn't have any inter setup and apply coupons to use on future bill. Had the internet for about two weeks when the modem stopped working. After spending a couple hrs on the phone, the tech got it updated to working again. Also had him help me set up my online account.

Cancelled my service with Century July 22 2016 just to be contacted 4/2019 I still owe a bill. Well why was I asked for a forwarding e-mail when I changed providers which I gave them but no e-mail ever came? They already have my phone number - no call about a past due bill. They have my mailing address as well and guess what? No past due bill in the mail either - but a collection agent had no problem contacting me about a three year old past due bill by phone and by mail. How did they do that? I'm guessing they didn't get the info from CenturyLink 'cause they don't seem to have it no more.

This is now the third time I have called CenturyLink customer service at 9:00 AM CT, and I get the recording that I am not calling during regular business hours. Per my bill and their website, their business hours are 8:00 AM CT-6:00 PM CT. Why is no one answering my call?

We have had CenturyLink since moving to Dublin in 2005. Over the years we have contacted customer service innumerable times about slow and unreliable internet connection. We have upgraded, had service personnel out, canceled our landline phone in hopes of that helping. NOTHING has helped. CenturyLink internet service in Dublin is HORRIBLE. We are searching for an alternative provider that is not satellite or cable. Unfortunately, CenturyLink is about the only choice here. If you can set up ANY other provider, do so. CenturyLink DSL is slow, unreliable and impossible to get on at peak times.

Terrible connection from start to finish consistently and customer service that does not help. Stay away from this internet company. We have had this internet for 2 years and it has never been good internet. I'm switching to another provider Thursday.

I’ve been a CL customer for about 10 years and the internet service over the last year has retched. I recently upgraded to 80mps service and speeds are no faster than the 25mps service. Frequent latency or complete interruption for web browsing, Fire Tv, even email. Over the last several months I had on average, two complete outages of 12-48hrs per month...nearly one every other week. I’m current using my cell service to write this review as CL internet service has been down for 24 hrs. Customer service is polite enough when available but, any fixes or repairs are slow if they happen at all. I’ve called twice about the slow speeds and nothing has changed.. The only other choice in this area of Virginia is going to satellite service and I’m seriously considering it at this point in time.

Stay away! It's about the worst Internet provider in the area. I paid for the 100Mbps package and I routinely get less than 5Mbps download. When my 24-month contract finished, I magically stopped getting paper bills as well. I called a couple of months later and it turns out CenturyLink has been charging me over $100 per month for the worst service I've ever had. Just STAY away from this company. They don't invest in their infrastructure or people. I would put their billing practice as borderline scam as well.

This will be my third time calling them to cancel my account. I usually don’t leave a review, but this company is driving me crazy by billing me every month after I called several times to confirm that my account was canceled. Don’t do business with them. Their customer service is too bad and can’t get anything done for you.

This company has the worst internet connections and speed in older neighborhoods. They won't upgrade out lines from copper to fiber. But they keep taking our money. They have football stadiums named after them but can't take care of their client's internet needs. If they can't provide the required connections and speeds they need to reduce their prices. As I am trying to do this review my internet keeps going in and out!!!

Without any notice my bill went up $30, so when I called to inquire I was told that my promotion rate expired. I asked how to reduce my bill and the representative said I could purchase my modem instead of leasing it and that she could offer me wifi for life at $45. Sounds great until without you know that your speed reduces to 10mb from 25 and also I was told when I had my service connected that the cost of the modem was $100 and I could pay for it on my bill. At no time was I told I was leasing the modem by the install tech. Now I tried to return the modem but when I went to log in to print a return label it does not recognize my account#, Phone# or email address.

Bad company. I moved in a new house and had to switch providers because CenturyLink wasn't available in my area. So, I called and spoke with someone to make sure everything was in order. The rep stated there was nothing owed and I did not need to return my modem because of how long I have had it and it was paid off. So, a few months go by and I get a bill. Called back, and they said I owed for the modem and I explained the situation, now the story changed and the 1st call never happened, according to them. I send the modem back, my account says nothing owed.

Last fall, my father had passed away and our family tried to cancel tv & Internet services he had ordered. Even after providing death certificate and returning equipment, we could not get the deposit back and my 91 year old mother started getting collection letters for $400. The account was only in my father’s name so legally there is no recourse but absolutely abhorrent behavior by CenturyLink. Even after going to the local corporate office in Altamonte Springs, Florida and trying to explain in person WITH my mother, they still wouldn’t budge. Shameful business practices and I would give zero stars if I could.

The only thing worse...than the service is the customer service. Supposed to get up to 12 MBPS - have NEVER received more than 3.3 MBPS. Can't use Skype or anything requiring real broadband. Contacted chat and they actually had the audacity to connect me with a "customer service representative" that turned out to be a bot. They should change the name of the company to 17th CenturyLink. It's so bad, I'm switching to Comcast, the most hated company in the U.S.

I woke up today to my internet services being disconnected. I’ve called numerous times and been transferred to numerous departments and been hung up on 3 different times. I’ve been told there is no record of services to my address yet I have all the receipts and bank statements showing service and payments from me. I am trying still to get customer service to respond and have yet been given help. I would like to know where my money went if they have no record of my account? Who was I paying? They ask me if I want to restart services with all applicable fees. I had service. I don’t need to restart. I want the service I’ve been paying for.

CenturyLink will not upgrade our Mbps on the whole road and just a few roads over they have 40 mbps. We have 3 but for some reason they say they will not upgrade us yet we pay the same amount of money. They do 3 roads down. We are all talking about the possibility of a lawsuit against CenturyLink for not holding up to their promise. I have a few people including myself promised 40 mbps but After the internet was installed I was told I can only receive 3 mbps. Now if that’s true that’s false advertisement and we feel we are being overcharged! Don’t use CenturyLink. Stay away.

After 29 years of complaining about horrible internet speeds, overseas representatives, waiting for promised upgrades, I have cut the cord! They are the only option for internet, other than satellite or cell phone. I just spent all day off work waiting for a service technician that never showed up or called. Not the first time this happened. Three separate calls to customer service---53 minutes on hold, I was told the service technician stopped at the hub down the road, and could not hook up the new high speed internet they sold me 10 days earlier, and left. Now I have to wait up to 30 days to receive my $100.00 deposit. Stay as far away from Centurylink as possible.

CenturyLink doesn't offer any decent filter to prevent spam calls, so we received with numerous unwanted calls every day. Internet speed is also very poor - we called several times and were told that nothing could be done, since we live in a rural area. We're switching to a different provider.

Trying to resolve the issue asking for supervisor I was hung up on one-time, transfer twice 2 departments in companies that I did not want to and further calls made. Still have not received a supervisor to help me with motion. I want you to talk to him supervisors that customers I'm not important to them. Even after speaking I'm not sure of how far what I said will go to help or not. I've been a customer for over 20 years that I could say that the past few years my experience has a wit and far below the standards I would expect to have.

While I understand that in some areas 10 Mbps is is the fastest you can get however when I had first signed up the representative told me that if I paid for basic install (even though my house was already hooked up), that they would most likely be able to provide me with faster service. At the time I didn’t want to pay $50 to figure something out that CenturyLink could have figured out by sending a tech out to spend five minutes doing. I have been with CenturyLink for about two years without a late payment and I pay over $40 a month but after several calls to customer service they refuse to Bring my speed up to an acceptable number. They claim that it is because of where I am. However my neighbors get 25+ megabyte a second and the nearest house is 20 feet away from mine. I own my house outright and I have a 12-year-old son and a brother that lives with me, all of us using Internet pretty much The whole time we’re home.

Today I was told my payment bounced at my bank and then I called my bank and it was never presented to them. So today I called CenturyLink and they charged me a bounced check fee and a charge for my debit card. Myra the rep was not nice one bit. Well I have had them for the past 6 years. So sad this company can treat customers like this.

My original payment failed as it was an expired credit card, after suspending my account I replaced my credit card with my new one. Services were immediately restored, however the next day my service was suspended again. I have spent 4 days now over 6 hours dealing with customer service to only hear time and time again that they have sent my information to their supervisors so the suspension could be lifted. Somehow the payment was not credited to my account. They have not completed this procedure 5 times and everytime they "promise" my service will be back up in an hour or so.

I have had ongoing issues since beginning with this company. Today was the last straw. Please beware.. First I was offered a home phone I did not want or need when signing up for internet services. At this point I continually declined and the representative on the phone continually pushed offers until he came to one to get his sale telling me I could cancel at any time after 30 days if I really did not want this service at no cost. I finally agreed to add a home phone to try it out and see if we could find a use for it, after continually asking for reassurance that if I do in fact bundle in the home service I would be able to cancel at no cost if I decided I did not want it. He insisted that I had to wait 30 days and then cancel and that any time after the 30 days would there would be no fees.

I have been a customer of CenturyLink for 4 years. Internet outage this past Tuesday 1:50 pm was a nightmare. They first said service will resume at 10 pm. Didn't happen. Called back. Was told service will resume. 2:30 pm Wed. No... didn't happen. Called back was told 6:22 pm this time. Did not happen then either. Finally 11 pm, the service resumed. I called CenturyLink for compensation. This was very stressful. I lost over $300 income due to service outage. Nothing was done to compensate for loss, pain & suffering. I use Roku for TV so I couldn't even use TV and weather was bad. I have been a loyal customer for over 4 years & I don't even get a loyalty compensation offer for my stress, pain & suffering.

If you deal with CenturyLink you should probably record them like they say they are doing to you so you can point out how they lie. After having my Bill raised and making several attempts to get in contact with someone who could actually help me with this and agreeing to to the internet price Lock for life. I was told because I was paid in full. My new plan would be prorated. Not true at all. I ended up getting billed for the whole month at the higher price because they couldn't do the change before the cutoff. As a current customer this is how they choose to treat you. I will definitely be looking for a new company to do business with. These guys should be investigated for fraud and deceptive business practices.

CenturyLink recently installed a new service line box in my front yard, which I did not order. I believe it was to service some of my neighbors. Regardless, they left my front yard by the service box a total disaster. I now have a crater in my yard which needs to be filled and the dirt needs to be worked and grass seed put down. I live in Iowa so realize the dirt work and grass seed needs to be done at the right time of the year. Will they come back and take care of this or do I need to call and arrange it? Please let me know as soon as possible so that I can get my front yard back in order before it becomes nothing but a crater with ruts and a muddy, weedy mess.

I’ve had CenturyLink for 3-4 years and decided to call them to work out my bill since I was overpaying much more than when I started (that’s a whole separate issue itself). The representative I talked to provided me a price for life to upgrade my service but stated I would need a technician to come out to install (which I’m getting charged $90 for). I scheduled the appointment but they could only do an all day appointment on a Saturday with no specific time. I waited until 5pm that day and no one showed or even bothered to call. I called the customer service line and they told me I had to call back on Monday because my area/state is closed on weekends...seriously? I then call on Monday to ask how this happened and why no one even called me and was provided no real explanation other than “the tech didn’t have some of the things to do the job.”

I've been a customer for several years. My price just doubled when my contract expired even though the bandwidth keeps decreasing. I currently have 40 Mbps service (in theory) but their website is now saying that I only qualify for 12 Mbps speeds at the price I used to get. I've been a loyal customer and was never late on a bill. This is no way to treat me. I'm going to Midco and getting 1 Gbps at the same price Centurylink wanted for their 12 Mbps.

Updated on 05/12/2019: On 4/6/2019 I wrote a detailed complaint and Century Link gave me an apology (on this site) and they are well aware that after the initial complaint they post this nice apology with an offer to further look into. Of course on the site you cant see the BS that the review delay team puts you through. First they believe with time you will be no longer as pissed as you were. Second they ask for your phone number and then say they cant find your account, and require more information.

After 5 months in my residence, CenturyLink reps continue to tell me that their service is not available in my area. A residence, a twin duplex that shares a center wall with me, received an CenturyLink install and has received internet three weeks ago. In December, CenturyLink asked for a deposit for the install. They received a deposit. I was told that a “Jason **” would be in touch with me. Their field agent, “Jason” has yet to contact me AFTER he emailed the builder to have us get in touch with him.

I have put the order in on three different occasions, and each time the rep assured me that the order was the one I had initially been promise $79 plus junk charges. Then, they never sent any confirmation for the "changes" all made because the suite number was left off. Get my bill, and it is $138/month....a far cry from $79 I was quoted. I have called their billing department, no one seems to be able to help... The first time they assured me that they had corrected it, but oh no, the next month it is the same overcharge. I have wasted over 5 hours of phone time trying to get this straightened out.

Ordered internet 6 weeks ago. They have made 3 separate appointments and the techs never showed up. Two for today and when I called...I received a text rescheduling for tomorrow between 8-5. So a third day of sitting and waiting.

Spoke with Maritza today agent number **. This is in regards to reference #**. Very long story short, I was promised a free modem with an upgrade to 1g speeds, which the sales rep said would be on the next bill. Next bill comes and no credit so I called the retention department again to see why the credit wasn’t there. The operator told me that she would take care of it after over 45mins on the phone. Next bill comes and still no credit. Called again. Same scenario. Another 45mins plus on the phone with the vain assurance that it’s taken care of. Next bill come and STILL NOT RESOLVED! So I called today and spoke to Maritza. She said that the last request operator didn’t complete the order, which is why the credit never showed up. She gave me once again the vain assurance that this order is taken care of. I told her that I was very frustrated with having to keep calling them and wasting my time to try and get this resolved.

They did not set my service up properly. Internet was not available the day they said it would be. Wasn't a priority to get fixed until a few days after. I would think they should do something about it before they go on performing installs on other customers.

@CenturyLink please open your eyes and take an action on the ConsumerAffairs reviews that you have got and do some better user experience.

Austin employee ID number ** took an hours between responses and didn't even check my line for problems, he gave me a link to troubleshoot my wifi, a link that is the first thing one does before having to contact support, why would I willingly lose my time talking to a lazy guy that probably has his cell phone in his hands and refuses to even acknowledge he's getting paid to help me, not to ignore and sigh, he was more interested in proving me wrong and insulted me a couple times, and if an admin reads this, I can get screenshots to prove I'm being truthful. Bottom line: the moment a new service is available I'm switching and I don't recommend anyone use this company, they scam you... they don't make good on the services they are selling but still keep your money.

I signed up for my CenturyLink service at the end of January and am still waiting for the "Pending" reward that was promised with my service. Every time I call I seem to get another runaround answer on this imaginary reward. I would not recommend CenturyLink purely on the fact that their sales are misleading and their customer service agents have no authority to ensure sales promises are followed through in a timely manner. I will be switching back to Xfinity.