CenturyLink Reviews

I ordered service with CenturyLink last week. Was told it would be active two days later and I believed them. I cancelled service with my carrier on the weekend (Dish-Centurylink internet service). Come Monday no service. It should have been a simple switch. I called Tech Svcs and they said there was a hold on install due to equipment needing to be repaired. No notice whatsoever.

HELLO. My name is Jimmy **. I had service through CenturyLink before it was Quest. Before it was Quest it was Pacific Northwest Bell. Through the monopoly dissolution of the 1970's until now the telephone and internet service of this company has seriously slid downhill. My last service was at 360-943-1934. I had trouble getting an internet signal because I'm the last in this trailer park with a land line. But the internet kept going in and out. They refused to help beyond the pole. All they would do is keep sending new boxes and billing me for them.

Efforts to terminate service with Century Link have been an exercise in frustration. I thought I had terminated service to be effective on the day that we moved out of our house, but found out about one month later that our service was still active. So I phoned and spoke with a CL representative, who assured me that our service would be terminated and that a confirmation would be sent to my e-mail address. I was also told that I would receive a credit that was due to me--within ten days. The confirmation e-mail never arrived; nor did my check; and our service was not indeed terminated.

My dad died and I tried to shut off service. I called in July, August, September, October, and just now in November. Finally paid a bill of $82.58 that I shouldn't have had to pay, just to finally end it. The other 4 months and 4 phone calls just didn't do it. Don't use this company!!! Use any other company!

I had scheduled for new service to be installed in my home today between 1:00 pm and 5:00pm. I took a half day off of work to make sure I was here to ensure the install could be completed smoothly. I received a voicemail at 2:23pm today saying there was an issue and the installation couldn't be completed and to call them for more information. I called thinking stuff happens and something must have happened unexpectedly with the install prior to mine and maybe I was being pushed back a day. NOPE, they called to tell me there was in issue with their system on the day I made the appointment and that the payment couldn't be completed. Why it took them until an hour and a half into my install window to figure this out and let me know nobody was coming I don't know.

I almost never get mad when calling for customer service but recently had the WORST experience with a rude representative. He was repeatedly rude and did not respond after a question was asked. His attitude was disgusting and transferred me to a different department after I asked to speak with a supervisor. Additionally, I have had to call many times when the wifi stopped working entirely. Their internet is slow and I have had so many issues with their services. Every time I had an issue, it took multiple people to fix it.

Our service while at our previous home, was subpar at best. There were several outages that were not projected without estimates of when service would be restored. Service was slow. We moved in December 2018 and cancelled our service. CenturyLink technicians did not properly cancel the service when we called. We were continued to be charged until I discovered the autopay was still active in September. They are unwilling to refund for the unused service. Centurylink states that they cannot prove we were not using their service. However, we can prove when we moved, that the home was vacant, when the home was SOLD, and that we had a change of address. They will not believe us.

We recently cancelled our CenturyLink Internet Service because the service cut out regularly (we lost all Internet Activity) and despite 3 service calls, CenturyLink was not able to improve their service. We cancelled 7 days into the current billing cycle, but they are charging us for the full month. In a chat with customer service we were told repeatedly that CenturyLink does not pro-rate its billing. So, our recommendation to other Consumers - DO NOT become a CENTURYLINK Customer - unless you willing to be frustrated with the service and ripped off financially (paying for service you do not receive).

Customer Service is terrible. Every time I call get a different answer. Sent me a modem I never wanted, for a month tried to return. Would get different answer every time on how to return. Was told they would send return label in the mail. Didn’t get label until the mail. Called again. They said I could go to UPS as they work with them and they would print return label. Got to UPS and no they don’t work with CenturyLink and return labels. Then they suspend my account for not returning the modem that I did not order or want. Finally after 4 weeks I was able to return the modem. Called customer service with the tracking number and they won’t turn on service until I pay the whole bill. Including the $106 for the modem.

I decided to go through Century link when I first got my new place and was told a technician would be coming up in the next week. Well one month later and after so many calls they finally got a technician to come up here and set up my service. After about a year and a half later the internet started to really slow down and then it would completely shut off, resulting in me not getting my homework assignments on time etc. I called and asked for a technician and still nobody could help me, so I cancelled my service and was told that I’d only have to pay the first half of the bill since I got on and off service for the last half of the month. Well come to find out they lied and still charged me for the rest of the month and when I called to get my money back they absolutely refused. This company rips people off even for the money they charge so be warned. Will be telling everyone I possibly can. Thanks for stealing my money.

Last week I made arrangements for Century Link to install internet and cable in our new home today between 1pm and 6pm. As 6pm approached and I had heard nothing from them, I called to see what was going on. They had unilaterally rescheduled me for a week from now, without so much as a phone call or email to let me know. I wasted an afternoon, made false promises. About my availability to customers and more. NOT HAPPY. There. I feel better now.

I am so upset with this company. I tried to get service and the tech could not get us service so we never had service from this company, never. I moved as we were only temporarily living at the location we tried to get internet, but they had sent us a modem/router combo. They sent a letter that stated we owed 99 dollars but I did not get the letter until 2 months later. Of course Centurylink sent us to collections and it lowered my credit score by 35 points. We called customer service and I got a Haitian lady whom I could not understand at all and she was rude. She kept saying call the number on the collection letter but I am not going to pay for a service I never got so I was trying to explain that we never got any service and I asked what the charge is for anyway?

As a small business customer using copper lines our phone service went out when it rained! Not acceptable! While we bundled to save on phone with multiple lines, fax, and high speed internet, it didn't fix reliability. When we moved and went to CenturyLink fiber optic VoIP & internet reliability of service improved, however the 2 year process (new construction) of getting CenturyLink to get the job done required constant badgering to get them to show up. I was always given a different answer to whatever question I asked--ZERO communication across the company's many different departments.

I took off work to be home for the installer and he never came. When I called the reschedule for the next week and apparently that never got scheduled so no one came again... customer service is awful.

I have had CenturyLink internet for almost 2 years. I have had to have my modem replaced 3 or 4 times already in those 2 years. Every time my Wi-Fi speed slows down I call and they send me a new modem. I should be getting 60mbs speed but only getting about 10 if I'm lucky! I called the tech department the other day and they said I need my 5th new modem and that they would send a tech out to set up and see what’s wrong.

Centurylink is absolute garbage. I have finally terminated my service with them after years of them changing the terms of my service, upcharging their substandard internet connections, and disconnecting and reconnecting without any reason other than pure pettiness. They’re the slowest internet on the market and they charge more than their competitors. Everyone in their customer “service” department has been demeaning, offensive, and totally useless. So glad to be rid of them! They’re not worth the hassle!

I have tone to DSL, but Tel side is dead inside the house; internet works, house phone is out. Last week I call for repair and I get the recommendation for the $10.00 a month maintenance and advised to check my outside box for dial tone. If I have dial tone then it is definitely on my side and I believe he said $85.00 to get a tech out. I go to open the box. The screw breaks off. There is dial tone and now my box is duct taped closed. I did the phone check inside disconnecting each phone at the time still no tone.

Centurylink is the worst company I've ever had to deal with! No matter what you do they will find a way to charge you extra. I don't want to waste my time here going into details but trust me, avoid it! Just save yourself your time and money.

The most horrible horrific utility install EVER! Or should I say NOT installed. 4 appointments with two no shows and two "no calls" asking a neighbor to be there as I am out of the country. Not to mention my military neighbor wasted a day of leave waiting for them on a no show day. Unbelievable!! A Century Link representative even called ME back to confirm the special Saturday appointment and PROMISED they would call the neighbor 30 minutes prior to arrival. Nope. She found a note in the door "couldn't gain access." So apparently technicians are either not trained, or do not read notes. Cox was just as bad and could never get internet to be reliable. We bought 4 modems in 6 months and they still said it's the modem at cox. Billed me $75 to look at it and blame the modem. I give up.

The only reason to use Centurylink is when no other internet is available. My 20mb connection averages less than 10mb. This week my internet is measured in kbts. You may remember old dial up modem speeds. Good in 1996 today just sad. Centurylink's response could be best described as a shoulder shrug.

I was transferred 4 times because no one knew where our refund was then they just hung up on me. Called again and said it's mailed. I will see. Nothing yet since 10/2/19. AND ALL THIS HASSLE because CenturyLink closed our account in error and we had to wait 10 days for a reset then they charged us for a modem that we already purchased and was using prior to them disconnecting us.

Internet goes down often, on their time to fix, phone staff reads from script does not even listen, in phone for over 11/2 hours, in a rural market only provider so company keeps getting richer but no service to customers. If I had a choice they would be gone.

Updated on 11/12/2019: Just an update on my review below, I was reached out to by CenturyLink twice over the weekend (Saturday and Sunday when I was not in the office). I responded Monday morning with a plethora of information including names and contacts made within the company to try and resolve the issue. I sent this Monday morning first thing has been 36 hours with no response. This morning I received a new bill for a different amount (additional charges??). When I reached out via email to the employees I have been dealing with I was told that “they do not have access to this account and it is a different account number than they previously (did not) help with”. So apparently I now have two account for a service I do not have. Avoid this company at all cost if you can.

I've had CenturyLink for a few years now and I forget how terrible they are when I'm just using their service, but when anything goes wrong or I have to change anything, I realize that I could not purposefully design a business with a more atrocious ability to interact with customers. I am trying to upgrade my internet. Keep that in mind. I'm trying to WILLINGLY PAY THEM MORE MONEY. I've been trying to arrange this for months now.

Our internet cuts in and out every night, and the CenturyLink folks keep giving the same "solution" which never solves the issues for more than a day. They don't bother to keep records, and so have told me that my modem is too old, even though they just replaced it a week prior. It takes upwards of 5 minutes to get to a human, and I have to confirm all my security info multiple times because they don't bother to retain the info.

You would think that after having so many bad reviews this company would be shut down, I can't believe that they make you pay for internet speeds slower than 1mb download. They should pay us to use this.

Century Link worked quickly and effectively to resolve my router issue. I appreciate their obvious concern to get it fixed.

I was given a 4 hour window today for internet service. Called in to get a more specific time. Service rep texted back was on the way. Texted back thanks and then got a text telling me service appointment was canceled. Tried to enter chat discussion to get technician back and apparently didn’t type fast enough as that rep closed the chat before I even responded. Called in and spoke to a person who tried but couldn’t get the dispatcher to get the service rep back. Spent almost an hour trying to get resolution without success. Had to reschedule for next week and when I texted "confirm" to the appointment, the response said no account found. No wonder our internet is so bad. For a communication company they can’t even communicate with their own clients. Horrible horrible horrible service. The text messaging system needs to be overhauled and much better attention given to correcting problems.

I’ve been waiting for over 80 minutes on hold to speak with someone in customer support. It would be so easy and courteous to customers for Centurylink to implement “estimated call time” so we can choose to wait or not.

Horrrible. Signed up for $79.99 per month plan (2-7 year contract). Did this to reduce a month-to-month no-contract bill of $155.00 that has minimal internet use and minimal long distance calling charges. First bill came in at $255 plus I now have 2 accounts. The second account was for another $15.00. When you call -- most lines are automated and it took 6-7 times to get a real person...

Ok so i first signed up with the only internet provider in the area CenturyLink and things were great for the first few months. Was told 6mbs download and .5mbs upload were the fastest speeds at the time. Great if thats all i have for a choice well like i said after a few months the first thing that happened was the 3 to 4 months of over billing. I got past it then i go to my neighbors house whos literally 50 to 70 steps away from my driveway and find out they have 10mbs download with a 1mbs upload.

I recently logged into my CenturyLink account, only to find that there seems to be no way to manage my products and services. I tried to use the CenturyLink app instead, but had the same problem: whether for phone, internet or Prism TV service, I can't even see my current setup and configuration, much less change it. In each case, it seems I have to make a phone call to get anything done. Why, then, bother to have a website or app? And, it didn't used to be this way... So, things have changed, and not for the better. Is it only me?

On a regular basis Centurylink calls the house on my landline which I have through them and tries to sell me internet service. The best they can offer where I live is 3 mbps. I have repeatedly told them I can not use anything less than 5mb. Today for about the 10th time I get a call from a reading challenged sales rep that is trying to sell me internet service. I asked him if it was still 3 mb and he said yes. I asked him if he sees anywhere on the notes that I would not use less than 5 mb. He said he didn't know. I informed him I would like him to put it in there and to quit calling me until they could offer more than what they currently have. I hung up and a few minutes later I saw on my caller ID that CenturyLink was calling me back.

I called to sign up for new service. I was told there would be no service/tech fee, bill shows a $99 fee. I was told I have a two week free trial for DirecTV with internet only (no boxes) and would be called back to see if I would like to have direcTV installed, instead a tech shows up at my door to install direcTV boxes and my credit was pulled without anyone ever mentioning it or asking my permission.

Someone from Century Link got in touch with me and worked with me to get the No Solicitation service on my home line. Although two prior agents I worked with on the phone prior to my making the complaint here, it turns out Century Link offers an "ala carte" menu to add services to your plan. I DID NOT have to upgrade my basic service, but I did have to pay an additional fee every month for the service. That's fine and since I've activated the no solicitation service, I haven't received a single robo call. I'm very pleased!

Run from these fraudsters. They are the worst ISP out there. Even the soulless COX at least provides the service they promise. This internet "service" never works. It connects for 2 minutes, then drops, then repeats. But suspiciously only during the hours of 6PM-11PM. Curious that they scam people during prime streaming hours. It is impossible to connect with "customer service" -- mainly because if you actually have an internet issue there's no way to reach them. When you do all the chat person (good luck talking to anyone) can do is refer you to sales or send out a Technician for a $100+ fee. I don't need a Tech to come tell me that their modem isn't connected. All they do well is collect your direct-billed fee. Run from these jokers. Life is too short to relive AOL dial-up in 1995.

CL sucks the big one! I've had them here 3 times to fix it and I still don't have a connection for more than 20 minutes at a time. Then it's out for an hour. Let me put it this way. If you ordered 30 apples to last you for a month and you were shipped 7 rotten apples, would you be happy? Much less, feel like paying for it?

We were finally able to get this resolved over the phone. We have service again, but they did not offer an explanation, or a credit towards the days of service we did not have.

My experience with CenturyLink has been beyond frustrating. I have tried for over a month to take possession of a telephone number associated with a business that I bought and legally own. The prior owner of the business telephone number and I have spent multiple hours over many days trying to get CenturyLink to turn the business telephone number over to me as the new business owner. All to no avail. The first attempt to get customer service from CenturyLink lasted over an hour and got nowhere. I was transferred from department to department and made to explain over and over what I needed. I was even verbally abused by one woman for asking for a superivisor or whoever was actually qualified to perform the tasks that I needed in order to do ongoing business with CenturyLink.

I am very disappointed in the services that they can’t deliver. I live on a dead end road. Equipment has been upgraded in years. No DSL and they can’t even provide a landline service worth having...we disconnected our land line because of the noise and static. Was given false hope of DSL when finally a rep after 1 year of inquiry told me that the road we live on the company deemed not profitable to upgrade equipment. I would think that with 8 to 10 houses you would want to provide service. Unfortunately this dead end road is only serviceable by CenturyLink. Would never get services again unless we could DSL, so that is like never. Thanks for helping rural America out. Danielle **

A few years ago I canceled CenturyLink because I moved states, I paid for my modem in installments out of every monthly bill during the first year. After my cancelation, they sent a debt collector after me to pay the $108 for my modem. I spoke with the collectors and CenturyLink and got the derogatory remark removed from my credit. CenturyLink told me it was their mistake and they took care of it, now, over a year later, they are sending another debt collector after me FOR THE SAME DEBT! My credit was hit hard for a second time. Then when you call the debt collector they say to call CenturyLink, so here I am on the phone with CenturyLink, they hung up on me while I was waiting the first to times I called this morning. Now it’s been over 30 minutes that they’ve been transferring me to over five different departments and keeping me on hold playing the worst possible hold music known to man.

I have been unable to send out e-mails for a week now and they don't even know how to fix it. I even had the Geek Squad see what they could do, but they said 95% of Centurylink customers were experiencing the same problem. It is an internal problem with Centurylink.

I left Centurylink earlier this month after disconnecting my landline and moving it to my local utility company. I have had more than one problem over the years. About five years ago a tree branch fell on the line to the house and they were supposed to come and bury it underground and never did. Then three years ago I had to call and chat several times to get plan changed correctly and to get the bill adjusted correctly. This last year or two they have been charging a domestic fee on top of my regular plan when I hardly ever make long distance calls and never out of the county. I was already paying 5 cents a minute for long distance. It was just a way for them to rack up more charges. The only reason I had been keeping them was in case I ever needed an emergency medical on call service for my dad in case he couldn't reach the phone which requires a landline or AT&T cell who has lousy service in my area.

I called to see if they offered service at my new house they said no. So I asked them to please cancel my service. I asked if I was paying in arrears or for the month ahead. The lady I spoke to said as long as I canceled by Aug 15 then I would be fine and paid up to date. I had them cancel on Aug 15. Since then I have received late notices saying I didn't pay my final bill. I call them to get this cleared up and they stated that I mis-understood what the lady told me.

I have been a customer for many years. They came to us stating they had a great product in fiber. I took the bait and had it installed on October 14th. I have had the internet down (sometimes multiple times in a day) every day since. Multiple techs have no called/no showed (so far have missed 2 days of regular work and one of overtime). I have currently been on hold for 1 hour and 24 minutes to find out when today's tech is coming since yesterday's tech (2nd tech, as the first one does not carry one's on his truck to fix the problem) did not show up and they didn't know why. This has been the worst customer service I have ever received! One of their employees (Randall) told me to go elsewhere instead of dealing with this ... I think I will take him up on the offer!

Bottom line, I cancelled service due to lousy speed and lots of outages. I cancelled one day past cut off and they charged for next 30 days despite escalating to manager. Poor customer service and poor experience.

Since starting my service on October 5th, 2019 I've already had to deal with customer service four times. I live in a brand new house so service wasn't immediately available to me, but I was told I would be able to stream to multiple devices no problem. This is important to me because my job involves it. After installation the tech informed me that I was set up with 1.5mbps and he was confused why they would do that. I called customer service immediately and was told that was the fastest speed available in my area and that if I wanted to cancel I'd have to call Monday-Friday during business hours.

I asked for an upgrade on the internet speed. These people are like "no show Jones". Supposed to be at house Thursday, no show! Person in customer service,"TANYA" says, "I'll fix it. Call you in morning." NO CALL! Got another guy early am that said, "Oh, he'll be there between 1 and 5 pm today. Friday, the 18th." 3pm I called again. Now it was, "He'll be there at 5." AGAIN< NO SHOW! Called again, "oh we're sorry, everyone has gone home now and we won't be able to get there." I TORE HIM A NEW______! And I'm not a bit sorry.

I order internet only service for our vacation home in FL. Waited all day and tech never showed up. I called to cancel order, they gave me a link to return the $150 modem. Which I did the next day. That same day I get a call from a tech saying he's at my condo. I told him I cancelled the order yesterday and sent the modem back. That was August 15th. I've had to call 8 times to ask them stop sending me bills because I've never had service. Each time they say it's been taken care of. But today I get another freaking bill for $345!!! I'll call one more time but then I'm going to the BBB.

I recently cancelled my CenturyLink prepaid service. I wasn’t able to find another provider so I called to see if I could extend my prepaid services for another month. It was only three days after my cancellation. I spoke to a representative and he asked for my DOB and SSN to confirm my account information. Told him I did not want to and that I never had to give that information before when I got prepaid services and it sounded more like information for a credit check. Said that they don’t do credit checks since it’s prepaid. He just needed it because they didn’t already have that information. Refused to give my SSN. Rep asked if he could have my DOB to update my information, which I gave.

For weeks, I have been seeking to terminate Account number **. I have had at least four phone conversations, two or three online chats, sent email to CenturyTel personnel about closing this account and terminating CenturyTel being our long-distance carrier. Last week I was told there is no record of our having an account. Wednesday I tried QuickPay and again no record of an account, but whenever I make a call from our phone line, I reach this CenturyTel number (800-860-1020). We got the Century number years ago when we were traveling and before cell phones. We no longer use or need this number. We also have an 800 number that fed into CenturyTel. They will not terminate our CenturyTel service and keep sending me back and forth to the same numbers and websites and each refers back to the other - it is a total runaround.

Set up appointment to upgrade internet 3 days ago. Tech didn't show up, lied about being there. Sent text to landline. That worked well. Got in touch with customer order resolutions, "Oh, techs are off duty now, I'll call you in morning." No call but noted in notes she had as said by another rep. "Oh, we're sorry. The tech will be there between 1 and five." 10/18/2019 called at 3 to make sure they were coming, then it was, "Oh, the tech will be there at 5." YEAH, RIGHT! 5 came and went, called again. Oh, The tech couldn't make it after a half hour of bull. So the day is Friday and all weekend is lost. STAY AWAY FROM CENTURYLINK! WOULD YOU BELIEVE THEY CLOSED ALL THE OFFICES IN A 3,000,000 million populated city of Las Vegas. This is a company going down the tubes.

I've had Century Link for years, but since I moved to a condo my internet service goes in and out several times a day. This has been a routine for 14 months. I will call, they will test my modem. The test determines that the modem is fine. (Actually, it is the best on the market). So they end the conversation with a polite, "I'm sorry you are having a problem." and want to end the conversation. When I press "why is my service going in and out". "You need to rent a new modem." is the response.

I have been with the CentryLink/Qwest for more than 10 years. I called them a few weeks ago on a a billing question. The representative told me I can get a faster internet for a similar price and I was very happy to take it. He said that I should get a free modern as I paid the last one myself. (I have a working modern) However, when I received the new bill, I was charged $150 for the purchase of the modern which was supposed to free. I talked to a lady from the customer service but she couldn't locate the information/note on the free modern, but later she told me that the modern should be free and she would put a note with me new bill so that I can get credit. I was happy except that nothing happened afterwards.

They offer you DA, 411 service but don't tell you that it costs $5.99 each call. My elderly mother found out the hard way when she called a few times last spring. She has Alzheimer's disease and doesn't remember if she called or not or me telling her not to. So trying to protect her I call CenturyLink and ask them to block that number, they state they can't. September bill arrives, it is a whooping $600.00 bill!! There are 76 calls to DA that totaled $550.00!!! When you call and say prove it; they can't prove that you made the calls, but they sure can charge you for them. Their answer is to have a technician come out for a $85.00 fee. This is a very deceptive business practice that the Attorney General needs to stop. They allow you to stop other third party number from charging, but not their own numbers.

My internet wasn't working properly for months. Finally, Centurylink determine that my leased modem was bad. They sent me a refurbished replacement modem that ended up also being defective and charged me $14.99 to do so. They agreed to replace the defective modem by sending a second modem, but insisted on charging me again another $14.99 for shipping, even though the second modem replaced their defective equipment just sent. Made 11 calls before I could get through to anyone, and then no satisfaction. After 15 years with Centurylink, this is the type of service one can expect. Very sad.

We live in a rural area and to call our internet service slow is an understatement. Trying to use the website is like pulling teeth, repeatedly logged out, transferred department to department repeating the same information over and over to different representatives is ridiculous and the wait times... seriously? The only thing they are right on top of is billing - you get one right on time. What has happened to the standard of customer service nowadays? If you are able to choose another provider besides CenturyLink do it.

We bundled landline phone service and Directv service more than 15 years ago. It worked well until we cancelled Directv. I cancelled a month ago, but was told by Directv that the service would end a month from cancellation date, so I figured I would have to also pay for the service in advance. I assumed that my bill for the current month would be for phone service only. I was wrong. My bill for this month (due Oct. 26th) will still include Directv, even though I don't have service. Centurylink informs me that they bill for Directv--one month behind, but the Centurylink is in advance. This is extremely confusing, and bottom line is that I am paying for Directv service a month in advance, that I don't have anymore as of tomorrow. It was not worth the $5 discount I received for bundling. They need to make people aware of this before they sell the bundling service.

CenturyLink is absolutely terrible. I have their fiber service and it went out. If you call their customer service number they can’t help you with fiber so they have to transfer you but there is no direct line to that help desk. Then you get the run around for hours and still don’t get someone on the phone who can actually help you. I’ve had Xfinity in the past and will never use CenturyLink in the future. Worst customer service ever.

I have been a CenturyLink customer for over 3 years only because my apartments are locked in. I am moving just because of CenturyLink. This is the worst service that I have ever had. I am forced to be with a company that is subpar. I have had to put a recording app on my phone because I have been put on hold until close. I have been hung up on. I have been transferred 6 times in an hour only to end the call without getting any resolution. They switched me to D-TV and charged me for items that Dtv never changed me for. CL has cut off my service despite me paying just to take care of the issue.

I have had nothing but a horrendous experience with my CenturyLink Fiber service. Yesterday, 10/13/2019 was my son's birthday and is quite possibly the last draw. He was "trying" to video call relatives so they could with him a Happy 9th Birthday. The service was atrocious and would freeze constantly. I initiated a chat on their website. I was connected to Rolanyi **. I specifically asked for their fiber tech support number. The first number they gave me was a fake number with a St. Louis area code. Having previously been stationed in the St Louis area, I knew the prefix was incorrect. I then asked for the "legitimate" phone number. The CSR then gave me 1-844-797-7891. I called and was in disbelief. They gave me the sales number for HughesNet Satellite Internet. It's not even a CenturyLink phone number. I immediately took a screenshot for proof.

Whew. Where do I start. I have used CenturyLink for a long time. If you're thinking about joining just be ready for terrible customer service. Let me take you through a call. The automated system recognizes your phone number according to your bill (Actually impressive, so you're thinking I won't have to re-verify when they send me to the call specialist! Wrong) then they verify your last four (Also through the automated system. You're thinking "wow these guys are on top of it!" Wrong). You usually don't sit on hold and talk to someone rather quickly. They will greet you and ask ALL your information that you JUST told the system again. And let's say you call and you're in the wrong department. When they transfer you to the right department you will have to tell them ALL your account information again.

I was charged 121.00 per day, that's right per day, for internet. Obviously I argued this ridiculous charge and it took 2 hours to be told it is now 400.00 per month. I turned the equipment in and did not pay. The bill was sent to collections and impacted my credit, but I will never pay. Total charge for 2 days of service 242.00. Scam artists. But they pay for NFL stadium naming rights so they must be legit. They are not. Total rip off.

After being a customer of QWEST/Century Link for many years, I called in Sept of 2018 to cancel my internet. My troubled teenager was accessing her friends through our smart TV. The rep convinced me to place a 6 month suspension on account. Unfortunately, he failed to submit the paperwork to suspend service. After several months of receiving bills, I called to inquire. They said it was my fault for not bringing it to their attention earlier. Excuse me! I was in and out of the hospital, not to mention, it's not my job to micromanage them. After many calls (and many hours), they refuse to credit my account. Yesterday, I received a letter from a collection agency, which means that it is now effecting my stellar credit. I am furious!

Id like to start by mentioning the fact that I'm in a very rural location. While I appreciate that they still offer service in my neighborhood, it's extremely inefficient and ends up taking more of my time and resources. They've called me 3 times in the past 3 years I've had service with them and they say that they've made recent improvements in my area. Unfortunately when the technician shows up to make the upgrade, they call me and tell me that there's no way that I can get the speeds that the people on the phone claim I should be able to receive. After a bunch of calls and run-arounds with their customer service, I realize that it's their marketing dept. that calls me and has nothing to do with knowing whether or not my area has been upgraded. Now I'm sitting in the middle of nowhere with a new modem I can't even use. And I'll have to waste time returning it, since they didn't send a return slip, like they said they would.

Had phone service. Wanted internet. No one showed for 2 days! We are disabled and they wasted our time! Disconnected phone service. So upset. Now stuck with $300 iPod cannot use. Will never again use CenturyLink.

I had been a CenturyLink customer for over 17 years then we unexpectantly sold our home and had to move out of the service area. Within a couple of days I no longer had access to my emails! Did not know that you had to continue with their service to continue to keep the ONLY email address I had. After arguing with them about it because I had all our communications with the lawyers on it plus upcoming reservations and other important documents, I had to reactivate my account at the house I no longer owned in order to get my emails. I had to pay for that privilege!

I'm an 80 year who needs my phone connected so that my home security company that keeps tabs on my well is connected. I had a problem with my account and they did not care, they disconnected it regardless.

I called customer service for help with my 74 yr old mother's account. Turns out she's been LEASING her modem for about 15 years! When I asked the guy why CenturyLink doesn't automatically remove the charge once the modern is paid for or at least let their customers know after a certain amount of time he stated "CenturyLink doesn't have time to do that since thousands of customers are currently leasing". When I did the math my mom could have bought 18 new modems with all the money she has paid leasing a $100 modem!! He then said "Would you like me to move her to purchase"? Well duh dingbat what do you think I would say? "No my mom enjoys paying years and years for your $100 modem let's keep leasing"!?!? Hell yeah move it to purchase. Why didn't you do this when I called the other 3 times.

Hands down the worst customer service experience I've ever received. Moved to a new house and transferred my service with an upgrade to fiber-optic! The person I talked to was super helpful, then the technician came... We moved into a new house that had CAT-5 previously installed; the tech related that it wasn't his job, but the house builders to put in new fiber optic cable in the house so he put a hold on our work order.

Just got off the phone with a rep named Alex trying to order an upgraded modem. The conversation In a nutshell was I either pay the $150 or go buy one myself. He then went on trying to sell me other service. I told him I only needed the modem. He gave me no other option, which now I found out I can lease. I asked to speak with his supervisor and he kept asking me why. I finally spoke with someone else. I am now shopping for another provider. CenturyLink is now bullying customers. Poor way to run a business.

CenturyLink internet has become very slow and freezes up in my area. This has went on for a long time. I call and file a complaint and I am told it is because the system has too many customers in this area and in the evening when everyone is on the internet it slow down or freezes up. They tell me their engineers are working on the problem but do not have a date when it will be fixed. My daughter lives next door and has CenturyLink also. She does classes online and has a very hard time submitting her work thru the internet.

Tried to change my email address. Simple enough, right? Log in, change it and be done. Nope. I try to log in. My password doesn't work. "Okay, I'll try again." Nothing. "Maybe I'll reset it." In order to reset, you need to have your username, that's normal. So I enter my username and it says it's not on record. Well that's not right. I've logged in before. I try again and nothing. The website says I can have them send me my username, just enter my email address. I do this, and it says my email address is not on record. But I'm getting bills emailed to me, and I've accessed the account before.

I love the disclaimer this box gives before writing a review. They want factual so that is what I will give. Hang tight this will be a long one. I First spoke to a representative about what the type of phone service it was that I was suppose to be receiving and the lady (no exaggeration) sounded like she was not in a sober state of mind. She was not coherent whatsoever. I even had to ask her if she was okay because she genuinely sounded like she wasn't. It was very disconcerting. I had to hang up the phone because I think she forgot who she was working for and where she was. So I hung up the phone and contemplated "wow is this the service I am going to be paying for monthly?? Is this even real life?" Regardless, I hope shes okay. So I redialed and prayed that It would be with another representative that could help.

My relationship with CentryLink ended with a bang. It started when my internet stopped working. No cause what so ever right before Labor day. I called customer service. They said they could send someone out on the following Tuesday. I told them I actually work for a living. They said I did not have to be home. I still didn't trust it because that just sounded suspicious but I begrudgingly acquiesce. Tuesday comes, I come home and internet still is not working. I go to pick up a package from the apartment office. While there the apartment manager tells me a CentryLink tech went to a completely different apartment looking for me. Since my manager cannot legally give out resident's address the tech did not go to my home. I've lived at my address for almost 2 years. I have no idea where they even got the other address. So like an idiot I call costumer service again.

I have been a CenturyLink customer for decades. I have had so many repairs. My line is 10,000 to 17,000 feet from the terminal and I can not get speeds above 6Mbps. Need to upgrade the line. Who can help me?

I love up to 100 mg internet, but I don't think I will ever have gig speed unless I live in a large city like Mpls or St. Paul. It's been like 4 years since gig speed came out and CenturyLink has not expanded to smaller cities. CenturyLink is losing a lot of money, these phone lines are old technology. You need fiber optic lines.

I live in a small neighborhood of 23 homes in NC. Up until a few months ago internet wasn't great but it was working. Recently we've had multiple homes having constant issues with internet. I've lost count of how many technicians have come out only to apparently band aid the issue as outage occurs again. Funny thing is when they get one home working someone else's stops. No one seems to be able to fix this issue. Better yet we can't seem to convince them there is an issue. It's takes a week to ten days to even get someone out, causing people to have to be out of work because they give you 4 hours windows. We are beginning to wonder if they really exist. You can never seem to get to anyone that can do anything. We do not have any other viable options for internet based on where we live. Attempting to escalate your issue is a joke. If at all possible stay away from Centurylink.

CenturyLink sent contractors out to install their fiber in my neighborhood and left coax connectors, cigarette butts and cables all over my yard which my dog almost choked on. They ruined my privacy fence by walking along the top instead of using the ladders they used in every other yard that did not have a fence to walk along. Currently seeking restitution for the hundreds of dollars of damage they did to my property.

My neighborhood recently had fiber optic installed. I have a large yard with close 700 feet of frontage where they buried the cable. Honestly my yard wasn’t put back to its original condition which was disappointing. I didn’t press the issue knowing I’d finally get some high speed internet soon so I let it slide. I received information Century Link stating that to complete the install to get internet to my home would cost me $2100 with a $600 credit would only cost me $1500. That’s right I have fiber optic in my front yard and it’s still going to cost me $1500. I can’t help to think they are taking advantage of me. I’m guessing this is something they do to many people which is unfortunate. I work in radio and will have no issues sharing their business practices with my listeners.

To say this company has any compassion and love for their customers is a big fat LIE! Was told they could service my area, got a good deal on TV and internet to be told after 2 weeks of attempting to get someone out to my house, that they do not service my area now. 5 techs were supposed to come out and each one said they did and "closed" the ticket saying they fixed the issue, when in fact I was home all day every time, because I work nights, and no one came. Also, they never told me that I couldnt cancel DirecTV when I signed up with them. They promised me I could just like the internet with no contract or penalties.

We recently moved to a new home and signed up for service with CenturyLink. They sent us the modem and confirmation number and stated our service would be hooked up by Friday night. Saturday: No internet. They said they had problems but it will be on by Monday night. Tuesday: No internet. They said they had problems but it will be on by Wednesday night. Thursday: No internet. They said "sorry we made a mistake, we are not accepting new customers". Explained that I already have their modem and a confirmation number. Didn't matter, they refused to provide service.

CenturyLink is a scam! Our business (acct#**) signed a contract with CenturyLink in October of 2018. CenturyLink never installed the equipment (it is sitting outside our server room). CenturyLink quoted 1 month to set up. It is almost 1 year later and they still have not started the service. They did start billing us and continue to. I have asked them to credit it off since the beginning but just getting the run around.

I was sold on Prism and in the last 2 years the cost has more than doubled. I am now paying 249.50/month with very few movie channels. I will never use this company again and I am currently looking for another provider. No, I won't use any product from CenturyLink again. I am stuck with my internet because of my email address, I should have never signed up with CenturyLink to begin with. I have phoned them many times about my Prism, with no luck. Don't use these guys! Gary

Let me start by saying the internet service itself is great, no complaints. However when the internet service goes out is where everything falls apart. Here's the condensed timeline of the hell that has become Centurylink's internet repair: 9/17/2019 - Internet goes down, I call Centurylink and they say they will send a tech out 9/19.

Updated on 10/01/2019: Just an update, the fact that they respond to reviews on this site, does not resolve the problem. It’s been about a week now, and so far nothing, I had send my email and my phone number no response at all.

Let's just say that I have had nothing good happen with CenturyLink in the one year that I moved into my home. Unfortunately it is the only "decent" one there is around in my subdivision. I've always been one to try to understand bandwidth and serviceability for the consumer. I understand that the internet can come down occasionally, but when I have to reset my modem every day at least 3-4 times a day and/or change channels. There is something inherently wrong with the system and the company.

Do not, I repeat do not go with CenturyLink. We made the switch about a year ago due to the rates being cheaper. However when they bury the line they left the wire above ground, this meant that animals were able to chew through the line. We put in numerous work orders over 7 month period to have a line fixed and re-buried because we were only getting about 7 MB per second compared to the 65 we were paying for. Even their system when we called said this wasn't right and that we were getting insufficient service. When we finally got to the end of the line they basically told us where to shove it and there was nothing more they would be willing to do. Also I forgot to mention they LIED 4 times about completing the repair job when they didn't. In their company notes it said that it had been completed.

My husband and I recently moved and since we both work from home our company sent in orders for two business lines to be ADDED to the address. Instead of adding the first one they overrode the residential line, never bothered to knock on the door, check that things were working for us, or configure the modem. Since it's a business line we had to go through our work to get a new appointment set up. Second appointment. Technician comes out and is actually helpful. So he sets up two business lines (we offered to set up residential again later because having a job is pretty important to us). The company wouldn't push internet to the second line that was all ready to go sans that. They told the technician Wanted us to call a number. Since again business we called our company who called the number and transferred around. No one would enable internet to the line.

I had CenturyLink service for close to two years. Never could get a bill emailed or printed. This should have been an omen of what was to come. My credit card charged 55.60 per month every month but one day the internet just went off. 10 days of no internet, 30 calls and who knows how many transfers proceeded. They couldn't find my account. When they thought they did (but couldn't access it) I was transferred to another department, and the vicious cycle would repeat.

I made the mistake of calling customer service to ask if they serviced another area that I was thinking of purchasing a home. Miracle the so called customer service rep could not answer the question. So I decided to call back another day since she had worn my patience out. 3 days later I come home from work and I have no internet. So I call India and ask why I have no internet, and lo and behold the genius Miracle put in a work order to cancel my internet and move it to the address I was inquiring about.

Had fiber installed in June. The line was cut three times by contractors (we are in a new community). The CenturyLink contracted technicians repaired the line each time in a VERY timely manner. All of the contracted techs that I have dealt with (4 of them) have been great. They are responsive, professional, and done their jobs well. The service itself has been great. Only one very quick outage in the last 2+ months. That’s where the good ends.

Absolutely horrible repair service. Our business phone line started to act weird on a Wednesday so we put in a repair ticket, and were told a tech would be able to make it out the following Monday. It then went out completely the next day. We updated the repair ticket and were told a tech would make it out that day (Thursday). They didn't show up Thursday or Friday. We waited for the scheduled time on Monday, and they still didn't show up.

I have been doing business with telephone co. for over 55 years. I have never had one as bad as CenturyLink. My service was out for 5 days and they said they had to have at least 10 people without service before they could come out. To make things worse after I drop them they tried to charge me $165.00 more than I owed for final bill. I was treated so bad by their service rep (Emily) when I call. She finally said my final bill was $ 1.03 not $165.00 as stated on the bill. She was so unprofessional it made me wonder why they have people with that attitude working for them.

Day 2 of no internet. Service on a good day is slow and we are unable to upgrade to faster service with them. Now we have no internet and it is seemingly impossible to get any real answers as to why and when it will actually be fixed. We need to pay bills and reorder medications - things we typically do mid month. This company is frustrating beyond belief.

We have been dealing with this company for the last 10 years, only due to the fact that we have had no other internet providers in our area. We have called and complain for all ten years with no fixes. No improvement to our speed. We up-graded from their basic 3 MPS to a 6 MPS. Speeds at best are at times close to what we are paying for. Most of the time it is far less. Tonight the download speed was .55 and the upload was .07. When you call you get a foreigner for technical support who thinks the reason for slow speed is because I’m sitting 35 ft away from the wireless modem. I reached the end of my rope tonight. Monday I’m Telling Crapylink good bye and will be notifying the BBB and giving my attorney a call. Beware. This Co. sucks.

Service is crap. Our phone out since Hurricane Dorian. I was RIGHT AT THE HOUSE and the repairman NEVER CAME. I called and they said he was on the way. Then today I call to see why he didn’t come and they said repair ticket was cancelled cause repairman came to house and I wasn’t there. OMG!! I was RIGHT THERE. Front door OPEN/blinds wide open on our BIG front window. I was there waiting/repairman NEVER CAME and reported that they did to Century Link dispatch!! The repairman did not ring doorbell/knock/or nor did they leave a door notice on knob like they do when no one is there.

I have recently moved to AZ from the east coast and signed up with CenturyLink for internet service, I CANNOT EMPHASIZE THIS ENOUGH!!! Worst decision of my life. I have nothing but problems since day one when the postponed my install by a day because and I’m quoting the service rep “It just doesn’t fit our schedule today.” Keep in mind I set up the appointment a moth in advance. I was promised 3 MBPS. I get on a good day maybe .6MBPS if I can keep a connection at all. I’m an old head and have been around since you had to take the phone off the wall and put the receiver on to the modem and I got faster speeds that way. I have tried their online customer service to no avail. I have two email chains consisting of over 40 emails trying to resolve the problems. They schedule a technician to come to your house to look at the problem so you stay at home taking the day off so you can be there as they require.

Centurylink customer service is Lenny from "Of Mice and Men." I called Centurylink to set up internet service, despite having previously had problems with them. The representative I spoke to said he would send me an email with my order number and scheduled the install for the following Wednesday. I never received his email.

I moved from one apartment to a different one in the same complex, and was told my internet would be on by Sept. 10th. On the 10th I contacted them and was told I’d need a tech to come out on the 11 and install it in between 2-5 and told them I’d be at work but someone would be there. Since I was at work and didn’t answer my phone at 225pm (I contacted them and called the number back 15 minutes later) my service call was rescheduled for the 16th (why wouldn’t the tech just knock on the door like other companies?) so I won’t have internet for over half the month now just by moving to the same apartment complex. How ridiculous. CenturyLink is terrible for moving. Seriously about to just get satellite internet at this point.

Since the age of the modern computers and the world wide internet, everyone has at one time or another dealt with technicians to solve equipment and software issues. Having just cut the cord, I chose CenturyLink for my high speed provider. I was running into issues attempting to change the CL assigned network names over to my personal assigned networks. After failing multiple times, I contacted CL for support. After 50 minutes and many failed attempts, the tech says he only seen this happen once and to give it a few days to sort itself out and if it doesn't resolve to assign new names to my network. His closing line, "do you have any more problems".

Short version: 1. Difficult to maintain PCI compliance for accepting credit cards. 2. When porting the service to a new location, CenturyLink was inattentive, slow to respond, and when they did respond their technicians often lied to us. 3. When we'd had enough they were vindictive in letting us switch services.

Humble/Atascocita area. Customer for three years - started with a two-year contract of internet 25 MB. $50 a month. Within the two-year time the price gradually picked up over time. Currently I am now paying over $100 a month. When I finally called to dispute I was told that there is a thing called price for life for $50 a month, which I had no idea about. But in order for me to get it I would have to lose megabytes and that it would be 20 MB. I run a laptop for business. 2 Apple cellphones, 2 Apple iPads, 3 smart TVs, an Xbox, 2 Alexa radios, and Nintendo Switch. That’s 12 devices off the top of my head running daily at all times. This is not including family members who stay with me often for 2 to 3 months at a time that bring in 3 to 4 devices of their own and run it on my Wi-Fi. So NO I cannot afford to go DOWN ON SPEED.

I can’t stand CenturyLink & DirecTV. Our wi-fi is constantly messed up. They keep passing blame to each other. My husband has to keep taking time off of work to meet up with someone who is obviously too incompetent to ever fix anything. Wi-fi is messed up right now & we are told they will send someone out on Monday. We have had nothing but problems since we went with CenturyLink & DirecTV. I would love a way around them. We should not have to pay for something that half way works. My husband works thirty miles away from home & this is very inconvenient to keep taking time off for your people who might or might not show up.

My internet went out on August 22nd. I contacted tech support only to be told that they would need to dispatch someone to look into it. I knew it wasn't a problem with my phone lines, but I could not get anyone to understand that. By the next Monday it had been updated on the website that there was a "known outage" and, after a week, it was at last fixed. Now tonight, September 5th the net went out yet again. It was the exact same thing that happened last time. I was sitting here watching a movie and it just went out. The DSL light is red and I have no internet. I logged into the online chat and explained my issue. The person I spoke with was helpful enough but explained to me that she was unable to help me and that she would have to dispatch a tech to look into the issue. Furthermore, she explained that it would be September 20th before anyone could be out here. This is a full half a month away. Ridiculous!

Our internet has been slow for a few months now. We thought it was the computer so we bought a new one, that didn't help. Called tech support and they ran through all the tests and found no problems so we ordered a new CenturyLink modem, that didn't help. Called tech support again, they upgraded our speed, that didn't help. I just called again and whoever I talked with was so garbled it sounded like he was speaking an alien language. After asking to be transferred and repeatedly saying I could not understand a word they said, they HUNG UP ON ME! What happened? They used to be good.

Trying to get anything done with them you have to plan at least a day on the phone getting the runaround. Went to cancel our service today due to horrible service. Well they couldn't cancel because of a pending August repair order for 2020. Yep a year from now, REALLY WTF!! Now we had to call to cancel the pending repair, nope can't do that until we have the 10 digit extension. Sooo!! Call back to get the extension to cancel something for next year so we can cancel our service. Really is this a way to do business, how in the hell can they even stay in business. I would never ever recommend them to anyone.

Problems: It took CenturyLink took two weeks for them to begin my service. I signed up for a promotion with free installation and $55 a month for a modest mb/s package. My first bill says I owe $500 total and this includes costs for installation (about $200), $10/month to lease a modem even though I am not leasing a modem (I own my own and it is the exact same one as they lease out - this has been a problem every step of the way from initial call with the representative, to technician, to this bill everyone has not changed my bill to reflect that I own my own modem and am NOT leasing theirs). Their bill also contains several ambiguous and misc fees adding up to $500.

I had 40mb plan with CenturyLink and switched to Gigabyte service. It turns out when I switched to Gigabyte plan they decided to create a new account and didn't turn off the old account and charged me twice. It took about a year to find out and they stated that it was my fault and would only refund 6 months. Terrible customer service and in my opinion fraudulent activity. They even admitted that it was atypical to start a new separate account and not switch the services on the old account.

In August, 2018 we were contacted by CenturyLink stating they wanted us to switch to fiber. A price was quoted for 8 lines. On five different occasions I ask if there would be any other charges, other than the monthly fees charged for the 8 lines. On five different occasions I was told, within an email exchange, there would be NO other charges.

Ok, so after doing my homework and realizing the area I was moving to was monopolized by CenturyLink and there was/is no other option I reluctantly set up an installation appointment. (Which, by the way they check your credit, and it's not a soft pull) Everything went well setting it up. Appointment was set up for 1 week after moving to the new location. 2 business days before the technician is supposed to come and set up internet I receive a phone call that my account is flagged!? What are these people talking about I ask myself.... Well, because the previous tenant owes them $ I cannot set up service until I prove who I am lol...you people just checked and pulled my credit last week!

I called CenturyLink three times over the weekend to get an upgrade to my DirecTV service. Now you may say well they are just a facilitator and hand that off to DirecTV but I spoke with their team each time I called and then they sent me to the oversees center. They never got my upgrade done, after being told every time I called they would have the upgrade done within the hour. I still haven't had the upgrade 5 day later!!! Their service people lie and they do not do not compete the task they tell you they will. Very Very frustrating!!!!

I have had this gigabit fiber for about 6 months. First 4 months have been great. Last 2 months horrible. It has been getting worse and worse during peak hours. I pay for a gigabit, during the day I get at least 500/500. During peak hours I get 5-10mbit down and 900 up. Waste of money. They constantly want to send techs and tell me if it is on my end they will charge me $85. Nothing is wrong with my end. I have had techs out. BTW I work in the field as a network engineer. I have run all applicable tests and the issue lies with a peer on the CenturyLink side (not the Level 3 side). I.E. They have oversold cheap fiber internet where they are unable to support even a DSL rate speed during peak hours.

I have been a loyal customer for 17 years. Recently, my Internet went out. I went online and had a repair man come to the house. He told us our Internet was fixed and left without us properly checking. After he left, none of our devices worked nor did our TV. We called back and they sent us a new modem several days later. After several hours on the phone trying to install the modem, they said they would send another modem. They sent another modem, and after several hours on the phone with them it still did not work. They then sent a man to check our outside lines and I still have no service. The lady on the phone said they would not charge us for lost time or the service charge. However, I just received a bill for an extra $57. So for over three weeks I’ve had no internet. I find this very disappointing especially since I’ve been such a good loyal customer. CenturyLink, get your act together!

I set up an order for my service to be installed on 08/31/19, this was scheduled 08/13/19 online with no issues paid my deposit, all was good. Get an email 08/30/19 saying it's delayed and then right behind that a confirmation email for my services. 08/31/19 no one shows up to install, of course they are only open M-F so I have to wait until after the holiday to speak with someone. First person says I can get installed next week (9/9/19), I work from home so this is unacceptable for me. Call the second time now magically they cannot find my order. Call back third time to be told there are issues with my order- unknown rep tells me they will call me when they figure out why they cannot provide my services.

I contacted CenturySTINK on August 15 to get connection. Couldn't get an appointment for two weeks. Appointment day comes and I find out it was an appointment for them to "flip a switch". Not for a person to come out. Still not connected, just got an amplifier tomorrow, hoping this has an actual person. I AM VERY DISAPPOINTED IN THIS COMPANY. IF I HAD A CHOICE IT WOULD NOT BE CENTURYLINK!

My new service w/ Centurylink and Direct TV has been a horrible experience. We have taken off 3 full days of work, countless hours of phone time w/ CenturyLink and AT&T to pay our new DirectTV bill. Despite the email we received from CenturyLink that our bill would be bundled, we have now been disconnected for non payment. I have called AT&T and CenturyLink and NO ONE will take my payment. Log on for AT&T states it is bundle billed via CenturyLink and CenturyLink states the bill is not with them, however my TV has been shut off after 1 month of service. Poor customer service, long wait times, unaccountability issues, transfers, hang ups...I now do not know how to cancel this service. It has been a mess from the beginning and NO ONE knows how to help. POOR service all around. I am sorry we tried to have service. It is still unresolved after 90 minutes of phone call time w/ CenturyLink.

I wouldn’t DARE refer another friend to CenturyLink, they do nothing but screw you!! I was told my bill would be $65 plus tax for life & get a bill this month for $80.83. So I called them & ask why, said $10 was for late charge, I sent my bill off the 5th of last month, it only takes about 3-4 days to get to them from me. I’ve been calling them from the start about slow internet, internet not working at all & how it goes off EVERY DAY!! And they want to up my bill, they only care about one thing & that’s money. They DO NOT care about the customer!!

After paying for phone service that did not work and internet that was incredibly slow and customer service which is non existent, I finally freed myself of this parasitic company. The last time I shut down my service years ago they scammed a “final payment” from me so this time I called and told them to shut down my service as of the date that I was already paid through. The CenturyLink customer support gave me a date and said I was paid up. I sent back my router within a month. I do not owe this company a dime. In fact, I would like to be refunded for all the payments I made for both phone and internet when I was not receiving service. I had automatic billing set up and CL could not handle this technology so shut my service down - twice. I want that money refunded as well.

I have call them many times to receive their service but I am refused due to some excuse. I live in an economically poor county of NC called Pitt. And they refuse to service anyone outside of Greenville, NC. Sorry about where I live.

I'm a good customer 'til today.. I had a move order for yesterday. 8/29/2019..it apparently was rescheduled. Mind you I had to leave work. Wait 4 HOURS for this window for you guys. Called.. Was told several different things 'til one person told me it was rescheduled.. So okay fair enough we all get behind. Let it go.. Do it again 4 hours...NOTHING. So now I'm out 8 hours pay to making sure I'm there. For your time I'm told for this appointment. For this tech. At this point I might as well toss the router and get someone else in here. This ridiculous.. Mostly because if you reschedule. Get someone else to do it first thing.. I've about had it. How many calls. How many time 'til someone just does customer care. And takes care of the customer. This is outrageous. I was patient. Let it slide and yet I'm shafted. Thanks.. Paying for services I'm not even using?!

I signed up bundled with The Dish. I changed my mind, and canceled. A week later, a guy from CenturyLink showed up to connect services. I was surprised, because I'd canceled. He didn't seem surprised at the communication error, thanked me and left. Fast forward to over a month later. I got a bill in the mail, saying I owe $170+. Owe for what, exactly? I never even received anything! I called and the guy said he couldn't help me, without my "code". I have no code, I never had services! He said to go chat online, and they'd be able to help me. Nope, that was the same bs. No code, can't help. I tried logging in to "my account", and of course, it didn't recognize my email, because I have no account! This is seriously nuts. The bill says they'll disconnect, if I don't pay. That's really funny, because there's nothing to disconnect. I've never dealt with such a unhelpful, weird company, in my life!

I have had CenturyLink at my residents for 30+ years. I am in the process in moving into my new house (not 100) yards from the old house. Spoke to a company representative and she told me that it would be a new address so no I would not have internet because the area is exhausted where I am at. I told her that I have the same line running down my driveway to the old house just run the line from the old to the new and she said no they could not do that. So it would be a new service.

I called Centurylink because I scheduled an overdue payment for this Saturday. I did not see the payment on the app or on the website as pending. I did receive an email confirmation. First, I spoke to a very nice customer service rep who told me my payment was pending. He verified the transaction ID that I received prior and told me that I was OK. I then asked to be transferred to the billing department to ask about days in July that I did not have service. I spoke to a very rude and disrespectful representative named Nicole. The first thing she said to me was, "You were calling about five days, when you have a past due balance in total of $163?" She also talked the same time I did instead of listening. She tried to talk over me. I told her I didn’t want to speak with anyone that had an attitude, and she told me she didn’t have an attitude and “was I done?” She told me that they could not verify with the technician that I did not have service for those days in July.

I called 3 days before I moved, July 27th, to have my service moved to my new house which is 10 miles away in a non-rural area. I was told that the computer would not give her an exact install date because of technical issues, but that it would be before August 28th and someone would call me for the exact date. 2 weeks later, no phone call. So I call and talk to someone who tells me that August 28th is the soonest date. AN ENTIRE MONTH. I was also told that I would have credits on my bill for being without service for so long. 2 more weeks later and I get a bill for the full amount. So I call again, very upset. I get told that they won't give me a credit. So I tell them that I want to cancel my service. I get transferred to the retention department, who eventually clears my entire bill and promises me that I will have service ON THE 28TH.

We encountered the worst customer service we have ever received from calling CenturyLink. We had called to cancel our service and after we moved realized they had been charging us on auto pay still for 2 months after they confirmed via phone that it was scheduled for cancellation the week we originally called. Upon explaining this to a customer service cancellation representative, they claimed they had no such record of a phone call and no work order ever submitted so we must be mistaken and there was no way they could refund the money. We asked to speak to a manager and got the same explanation that they had no record on their end, so they were not at fault and it was our fault for not calling sooner. It was very rude and extremely unprofessional.

Have to rate 1 star, but in reality, I wouldn’t even rate that. It’s been three weeks since our original call to CenturyLink. The woman we spoke to was horribly rude over the phone. The second lady we spoke to called us liars and told us that we were “lucky” to have gotten a few waived because she didn’t understand why it was waived. We’ve been promised wifi three times. It’s been two weeks and we still don’t have wifi. We are all students and we have no access for our assignments. This is ridiculous.

I am paying for 12 mbps down and 6 mbps up. Not a lot but it would be enough compared to what I actually get. The highest I have ever seen is 1 mbps down and 500 kbps up. The average is around 700 kbps down and 300 kbps up. 78$? For that. It takes 36 hours + to download a 15 gb game. After I called to complain they said I needed a new router so I got one and the speeds remain the same.

Been a CenturyLink customer for many years now (account ** phone **). I understood I was locked into my DSL for life at $55.59 a month. I had one of your DSL modems that had been retired so I tried to chat with your representative about it. Your chat rep told me I had to call customer care to upgrade my modem to a current supported modem. I called the following day and discussed my situation with a customer care rep. He sent me a new modem which I received. It works great. My problem is now my bill has gone up $5.00 a month. This increase was never mentioned during my discussion with any representative, again, I understood I was locked in at $55.59 a month. Called your customer care once I received the bill to discuss.

I'll try to keep this short. It starts with being lied to that I could even receive internet service at my home. After enrolling and waiting over a week for installation it turned out the fastest service I could get at my location was 7mbps. Too slow for my needs. Then they kept billing me for the modem/router that took over two weeks to register, I'd returned it via mail. Now, they are billing me for $2.25 for who knows what and I'm STILL dealing with this dishonest company months after they already wasted too much of my time. Unbelievable. I'm very upset and completely unsatisfied with this company.

There was a spotty random nation-wide outage over the Memorial Day weekend. There were no answers given, nobody to fix the problem, no resolve for 5 days!! When I was finally able to reach customer service to ask how they would compensate me, they advised me to power down my modem!! OMG, really? I had to request to speak to somebody in the United States. Explain the situation all over again... This cust serv rep put me on hold for a moment and when he returned he advised me that I would be receiving a $15.00 account credit, that would be applied on the next billing cycle. THAT WAS 4 MONTHS AGO!!

Unauthorized credit pull without giving my social.... Hard to believe?? Yep. With only my address and DL# they did a hard pull before I authorized....Not a trusted source. Obviously went to a different provider. Run, do Not walk to the nearest exit.

The CenturyLink Techs go above and beyond to provide the best that they can for the customer. The Company, CenturyLink, however is a LOT to be desired. They put a lot of pressure on their subcontracted techs to take the burden off of their extremely poor DSL service. Customer service, that the techs provide, can only go so far. The bottom line, the DSL service is not only very disappointing, and is less dependable than carrier pigeons. An absolutely horrible company to deal with. The technicians are more than qualified to go elsewhere where they are truly appreciated for the fantastic customer service they provide without ANY assistance from CenturyLink. CL is a bogus provider. I pressed POST, but it wouldn’t allow, thus the consumer review follows.

I've had CenturyLink since it was Qwest. The technical support is what it is (mostly frustrating) but the point of this is all I want is an upgrade. I already pay for a landline that's sole purpose is to deliver internet. I've repeatedly asked for more. Told them I'd happily pay for more service but I'm stuck at a measly 7mbs - mostly 5mbs because one they have a monopoly over the area I live in. Other companies won't touch me as well as outdated tech. They have no interest in upgrading.

Internet service has been out 3 times this month. Phone and internet currently off. Went through online process to troubleshoot which ended up telling me I needed to request a work ticket. Did that and was advised a tech would be out by 5pm same day Great! Only tech never came, problem never resolved, called that afternoon and also chatted online, jumping through all the hoops to try to get the tech that apparently closed my ticket to come back. Unfortunately, all these folks in some remote office can do is open another work ticket. NO PRIORITY FOR THOSE WHO ALREADY SUBMITTED ONE. So, I agree to let them open another work ticket only to find that the earliest a tech can get back to my area is 18 days from now. Now, it shouldn’t take a rocket scientist to realize their system for dispatching help is lacking.

I've been with Centurylink for a while now and it's ALWAYS giving me issues. Connection ALWAYS slowing down even though I pay for 80mbps. So today I called to upgrade to 100mbps because I got a msg from CenturyLink saying I was eligible to upgrade. After speaking with the agent they 1st decided to tell about all their deals they have included with TV (DirecTV) and I kept saying all I was interested was my internet, finally the agent began to set up the service change but not before the agent asked me for $50 down payment!!!!

They cut off phone/internet based on a claim that some other company would provide service, missed an install, then charged for a modem not received. Also, crammed into an expensive package services I never requested. Spent 4 hrs trying to resolve this - they left me in limbo for the last 2 hrs - no agent came back to the chat to respond.

Updated on 09/18/2019: After having many many conversations with your company finally got you to come to upgrade my internet and the tech never showed up.... Wait 10 flipping hours and even called halfway through. Please. What is going on with your company?

I currently have internet and fax service and was quoted 85 dollars a month for services. In July, my services were cut off prior to the due date. I call customer service, I'm told that I still had 2 days before my bill was due and due to their new system, my services were prematurely cut off. I was told it would take 24-48 hours to turn it back on. The customer service representative was apologetic. 24 hours later my service is turned on. I received my August bill and have been charged a $50 dollar reinstatement fee. I was NOT at fault for the early disconnection, however, I am being penalized for their error. I have paid for my modem and my monthly charges are double what I initially started out paying. I have not added any additional services, but I continue to have discrepancies with billing.

I upgraded to CenturyLink a few months back. Got the fiber-optic 1-gig download. (THEIR BEST INTERNET PACKAGE.) Every single day between 2 and 11 pm I do not get above a hundred megabytes which is less than a tenth of what I'm paying for. Sometimes I get as low as 6 mbps. Again I'm paying for 1000 mbps. My buddy has their 25 mbps and he gets 40 mbps which half the time is faster than I get. I have had two people here with no resolvement. Really should have stayed with Comcast. I honestly feel they are robbing me.

I'm old. My house is old??? Tech couldn't find any of the land lines into my house that would work for my internet so he plugged it in next door. Works fine with a booster in my house...my old house. But isn't there anyway my box can come home? I have no cable or landline because I'm old...really old. And no $$$$. Bad enough I have to share my dinner with my old dog. Because we're old...really old. And have no $$$$.

Ridiculous company. I have utilized them for internet for over three years and I had billing issues with them trying to charge me for services I did not order nor did I want. I moved into a new apartment and my wife and I purchased our own modem and router and when I called to set up service I told them I did not want to use their equipment and not to send it to us. They did anyway and then tried to charge me for it and I had to fight with them for a couple months before I finally got tired of it and they agreed to drop it only if I spent my own money to mail the equipment back to them. Then when I reached the end of our lease on the apartment, I called to cancel services since we wouldn't be needing it for awhile and the employee that took my call assured me that my account was all settled up with them and that the only other thing I should be receiving from them is a final statement for $0.

Tried to get dsl service and DirecTV in a package. DirecTV set up, worked fine. Dsl unable to install, their tech came out twice, said no good. Called in, told story, got email with return mailing info for equipment, sent equipment back. 4 months later, still getting billed, called in again, spoke with rep who assured me the charges would be retroactively credited and service cancelled (again). DirecTV goes out. Can't pay online because I'm blocked by CenturyLink due to unpaid bill. Waste yet another hour of my time with an online chat only to be sent to the same 800 number I was on days ago. Piece of crap company, you're better off with smoke signals.

Very disappointed with CenturyLink internet services. Very slow connection, when we call their support they make us go thru stupid trouble shooting. They have sent numerous techs and it fixes the problem for about 5 days and then same old slow internet. Stay away from them!!!

On August 11, 2019 a thunderstorm knocked out my phone AND my internet. I called repair to schedule someone to come fix them. I was told it would take 5 days to get a tech out. I asked for it to be escalated and it was. I was told that someone would be out within 24 hours then that it might be 24 hours from when I called or it might not be until 24 hours from Monday.

As of this morning I now have just over FIVE HOURS on the phone with CenturyLink as well as multiple emails and several Live Chats on deaf ears. I have been waiting FOUR MONTHS to get the wire buried that runs across two of my neighbors yards to my house which is a new construction. I have put off the landscape and sod installs but can no longer wait. The worst part are the lies from CenturyLink telling me someone will call me back and to this date 4 Months, NO CALLS!!! This is the type of service you can expect!! They could care less!! When they finally do install if Ever I will file legal suit to repair the damage to the yard and landscape. Bar none the worst customer service I have ever received in my 61 yrs. Absolutely look for a better solution. EXTREMELY DISAPPOINTING.

Received an email on 8/14 stating the following: "This is a friendly reminder to return your CenturyLink High-Speed Internet leased or replacement modem. Equipment not returned within 30 days of the change to or cancellation of your service will incur a fee of up to $150.00 plus applicable tax. We've made it easy to return a CenturyLink leased modem. Please visit www.centurylink.com/returns and enter your account number and your last name to print your prepaid shipping label. Then, follow the instructions on the site to return your leased modem. Thank you for your prompt attention."

CenturyLink made no effort to contact me telling me I had a bill due. They mailed the bill to an old address. They never called or emailed and they sent me to collections. They ruined my credit and made no attempt to resolve the issue.

Well it start out at 40 bucks a month. Now it's like 80 bucks a month! If you get behind on your bill they loved it because they turn it off and charge you $25 reinstatement fee. Internet services make it so difficult because when you want to leave them to get a better deal you have to buy a new router and the vicious cycle of raising the internet prices starts all over again!! I just feel like the internet services are all rip-offs and CenturyLink is no better.

This company knowingly is give service or I should say bills in foxfire complex that does not work and when people are here part time and do not use the internet all that much you don't realize you have a problem until you start trying to use it and notice a problem, you go and buy new tv and then call to have them look at it. The tech tells you the signal is 0.01 when it should be 0.09 to 0.16 and they will not do anything with the bill, if you have another choice use some other company not them.

My husband and I called the billing customer service department 6 times (no lie) and then we were told the bill was different each time we called. We had CenturyLink and DirecTV bundled (HUGE MISTAKE!) and cancelled DirecTV. CenturyLink kept paying them! And now they say we have to pay them the entire amount even though we shut DirecTV off 4-8-19. We will NEVER be back!

CenturyLink offered a bundle service - cable, internet and phone service for under $100 a month. My first bill showed no cable charge but I paid the amount on my billing. I called DirecTV and they informed their charge would appear on my next billing from CenturyLink. Prior to receiving my next-bill from CenturyLink my cable was turned off and a billing for $50 for non payment.

Centurylink is sending me a bill for services that was never installed. I don’t have no services with CenturyLink. This is fraud and will hire an attorney if services isn’t canceled immediately. I have Cox Communications not CenturyLink. Nobody came to install services.

They don't care about our service. The DSLAM is old and I've been told by a number of field techs the copper is corroded and falling apart. The internet consistently fails daily and the automated sales pitch keeps telling I'm available for higher data speeds. We're on 20mb now and that's the only option available. The repair techs are out at the DSLAM almost seemingly daily. Sad, infuriating, life wasting service. I should count the hours of life I've spent waiting on hold, verifying the account and talking to foreigners who don't understand English.

I have been in my current area for 1-1/2 years and the only Broadband offered is CenturyLink or satellite. I have had 4 outages during this time, the latest today, none were weather related, either cable or equipment failure. When I called support services, I explained that this problem has not been rectified because a stretch of highway on our road, the phone cable has been laying on top of the ground ever since I been here. Each time DOT does work, the cables gets damaged. Once again, I'm without phone or internet from CenturyLink, but they are quick to send me a bill for service. This company needs to go out of business or sell to someone who truly provides outstanding service to their customers.

On June 25 I called CenturyLink and requested upgraded service. We currently have a 1MBPS speed rate. Today is August 6th, this service request has not only not been completed, it has become a source of contention. I have spent hours on the phone and with CENTURYLINK’s online customer service to address the delay. So far, five techs and contractors have been to my property. One disconnected our service!!! I realize CenturyLink has no competitors in the area we own a home. We are beholden to this unbelievably bad service. But FFS why on earth has 40 days passed by with zero ZERO Z E R O follow through on their part??? It is wrong and an I am at my wits end dealing with The buffoonery that is CenturyLink.

Updated on 08/17/2019: Update to my previous review so consumers know the full story- I will continue to post reviews and updates here: I am STILL waiting on internet. I placed the order 7/29 and specifically asked the customer service agent that they check that I would be able to have internet through CenturyLink and told him my issues with waiting for Xfinity. He promised that I would be able to get internet. The tech FINALLY arrived and let me know that we would have to wait for them to have cabling/fiber optics (not sure of the exact verbiage) installed as the previous owner whom had Century Link had a lower speed.

I have honestly not had a worse experience working with any service provider, of any sort, ever. First and foremost, I called CenturyLink late evening to have service connected in our new home, they booked installation for the following day between 8:00am and 12:00. I took the day off of work, and guess what... They never showed up! I called in, and they couldn't figure out what happened. So the technician said, "no worries I can help", so she nonchalantly BOOKED THE INSTALLATION 3 WEEKS OUT... And all I received was "we are busy". Ummm, then hire people! I then thought about it for a minute, and came to an understanding that every business has busy times. However, I soon learned that "busy times" had nothing to do with the issue. It has now been 3 months since we started receiving service, and on 3 different occasions we have needed tech support, in which the soonest we were serviced in all three instances was 11 days!!!!

We moved in 3 months ago, first my caller ID comes up as another person's last name, I called twice now on this. My family won't pick up when they don't recognize a person calling. Very frustrating. 2nd, I called for service last week, only for them to cancel, without notifying me that they were rescheduling for the following Monday, without notifying me. I don't receive text messages where I live, thus the reason for a landline.

I have CenturyLink 40MBS service (DSL). The fiber optic hub is at the end of the street. 5 houses away! And I can never stream a show without delays. It always interrupts and have to go back to main menu and restart. I have never been able to watch a movie streaming without interruption. I just reset the router, and with a speed test, I got a whopping 11 MBS download. Going with Xfinity at the end of the month!

We have been CenturyLink customers for years (mainly because we live in the country and no one else offers service where we live.) Over the years we have experienced dozens of outages that don't seem to have any reason, but they were always short in length. The customer service has never been superior, and our speeds are very slow. Then yesterday happens.The internet went out around 2pm PST on a Friday.Fast forward 28 hours and we still have no internet on Saturday evening. I have never even heard of an outage lasting this long.