CenturyLink Reviews

They don't care about our service. The DSLAM is old and I've been told by a number of field techs the copper is corroded and falling apart. The internet consistently fails daily and the automated sales pitch keeps telling I'm available for higher data speeds. We're on 20mb now and that's the only option available. The repair techs are out at the DSLAM almost seemingly daily. Sad, infuriating, life wasting service. I should count the hours of life I've spent waiting on hold, verifying the account and talking to foreigners who don't understand English.

I have been in my current area for 1-1/2 years and the only Broadband offered is CenturyLink or satellite. I have had 4 outages during this time, the latest today, none were weather related, either cable or equipment failure. When I called support services, I explained that this problem has not been rectified because a stretch of highway on our road, the phone cable has been laying on top of the ground ever since I been here. Each time DOT does work, the cables gets damaged. Once again, I'm without phone or internet from CenturyLink, but they are quick to send me a bill for service. This company needs to go out of business or sell to someone who truly provides outstanding service to their customers.

On June 25 I called CenturyLink and requested upgraded service. We currently have a 1MBPS speed rate. Today is August 6th, this service request has not only not been completed, it has become a source of contention. I have spent hours on the phone and with CENTURYLINK’s online customer service to address the delay. So far, five techs and contractors have been to my property. One disconnected our service!!! I realize CenturyLink has no competitors in the area we own a home. We are beholden to this unbelievably bad service. But FFS why on earth has 40 days passed by with zero ZERO Z E R O follow through on their part??? It is wrong and an I am at my wits end dealing with The buffoonery that is CenturyLink.

Updated on 08/17/2019: Update to my previous review so consumers know the full story- I will continue to post reviews and updates here: I am STILL waiting on internet. I placed the order 7/29 and specifically asked the customer service agent that they check that I would be able to have internet through CenturyLink and told him my issues with waiting for Xfinity. He promised that I would be able to get internet. The tech FINALLY arrived and let me know that we would have to wait for them to have cabling/fiber optics (not sure of the exact verbiage) installed as the previous owner whom had Century Link had a lower speed.

I have honestly not had a worse experience working with any service provider, of any sort, ever. First and foremost, I called CenturyLink late evening to have service connected in our new home, they booked installation for the following day between 8:00am and 12:00. I took the day off of work, and guess what... They never showed up! I called in, and they couldn't figure out what happened. So the technician said, "no worries I can help", so she nonchalantly BOOKED THE INSTALLATION 3 WEEKS OUT... And all I received was "we are busy". Ummm, then hire people! I then thought about it for a minute, and came to an understanding that every business has busy times. However, I soon learned that "busy times" had nothing to do with the issue. It has now been 3 months since we started receiving service, and on 3 different occasions we have needed tech support, in which the soonest we were serviced in all three instances was 11 days!!!!

We moved in 3 months ago, first my caller ID comes up as another person's last name, I called twice now on this. My family won't pick up when they don't recognize a person calling. Very frustrating. 2nd, I called for service last week, only for them to cancel, without notifying me that they were rescheduling for the following Monday, without notifying me. I don't receive text messages where I live, thus the reason for a landline.

I have CenturyLink 40MBS service (DSL). The fiber optic hub is at the end of the street. 5 houses away! And I can never stream a show without delays. It always interrupts and have to go back to main menu and restart. I have never been able to watch a movie streaming without interruption. I just reset the router, and with a speed test, I got a whopping 11 MBS download. Going with Xfinity at the end of the month!

We have been CenturyLink customers for years (mainly because we live in the country and no one else offers service where we live.) Over the years we have experienced dozens of outages that don't seem to have any reason, but they were always short in length. The customer service has never been superior, and our speeds are very slow. Then yesterday happens.The internet went out around 2pm PST on a Friday.Fast forward 28 hours and we still have no internet on Saturday evening. I have never even heard of an outage lasting this long.

Search star. Tried to get CenturyLink in February of 2019 and that didn't happen so I gave it a rest and tried again in April. I did it through the refer a friend link and I have called multiple times. Sent multiple emails. I have gotten no response. My account is in good standing and my referrals account is in good standing and we were both supposed to get a $50 Visa prepaid card. We've not received any emails or any communication from anybody and now they're not responding to my emails. My biggest complaint is being told that we would get a $50 gift card and we have not. To me that's more like false advertisement.

I downgraded my package due to cost. When I received my bill, I almost fainted, It was twice the amount I would have normally paid before the downgrade. This is not what I was told would be my bill. I contacted Centurylink who blamed it on Directv, who blamed it on Centurylink. Directv told me the bill would be corrected that day, but it has not been. I've called each company another time and nothing changed. The Directv representative did not seem present in the conversation. She said she emailed me a corrected billing, but I never received it. The amount due on Centurylink is more than I can afford. I am frustrated and livid.

My connection is horrible, got confirmation that I paid my bill. A month later they tell me no they didn’t get it and now charge a $40 fee. As soon as I have the money to get rid of them the better! My advice, Don’t get CenturyLink.

CenturyLink charged an amount that I do not recognize, so I called CenturyLink customer service and one of the representative said he can't access my account so he forward me to a different department which I waited 35 min to get connected and finally a representative picked up the phone with an attitude saying she cannot access my account so she will forward me to a different department. I was frustrated. Waited 35 min and now she's just forwarding me again to a different representative. So I explained that I was forwarded to you from another operator because he couldnt access the account but this operator with a major attitude problem being sarcastic, in a hurry to forward me to a different operator because she was too lazy to do her job. Her ID number ** and she said her name is Mellisa but wouldnt give me her last name.

Updated on 08/02/2019: Now amazing Centurystink responds to my original review so that a "issue being handled" message comes up for all to see. Their response was "Steve we are sorry. We know you must be frustrated. Please send us a private chat so we can work on this". I told you I am chatted out. Let's make it a public chat if you want. I have spent hours trying to deal with this online and on the phone. YOU ARE A PHONE COMPANY - PICK UP THE PHONE AND CALL ME. You have the number.

I cannot believe these 2 persons I have spoken with are called "customer service representatives". The first one was to transfer me to another agent when I told him I couldn't understand him with his accent, so he dropped me off the line. Called again and this 2nd person kept talking about things I did not call about and would not stop to listen to me when I tried to speak. Unbelievably RUDE. So I still do not have any information regarding my inquiry.

I had good experience with Century Link until approximately a year ago, Since then the service has been terrible frequently. Extremely slow or no service sometimes for a week, I call them approximately every 6 weeks or less regarding the lack of usable service. Response, "Let’s check your lines/modem," which are always fine. Had me buy a new modem. Had a tech out. Checked the lines to the house. All good and so was my old modem. I was told that the Century box for my area is overloaded in permanent exhaust and basically again they are working on time of resolution unknown.

Had a billing issue today. Card expired. Today is the due date for the bill. They cancelled my service with no notice. OK, I'll just go online, update my billing info and be done. Nope. Their site doesn't allow me to login now that they have cancelled my service. Mind you, TODAY is the due date for the bill. So I call their support line to get my billing updated. Been on hold for over an hour and a half and have been hung up on 4 times. This isn't the first time I've had an issue trying to get hold of someone there. Make that 5th time hung up on. Called back, spoke to supervisor, they transferred me and I got hung up on 6th time. 7th time. 8, now 9. I'm cancelling my service. This is the WORST service I've ever got.

After spending at least an hour on online chat AND on the phone, and giving my name, acct number, last four, and birthplace to at least five different people, I still was not able to find someone to solve my billing problem. When I finally found someone who even seemed to understand the problem he told me he was going to transfer me back to the financial department. The online chat person told me call the financial department because he couldn't do anything, but the whole time I'm on hold I'm being told it's faster to chat online. And everyone I spoke to spent more time trying to get my phone number and email so they could market to me than they did trying to solve the problem.

Your company only provides lies and poor service. Our internet went out Wednesday during a storm. I called immediately and was told there was no appointment available until Friday. I accepted that. I arranged for my sister to stay at our house all day Friday and no one ever showed up. When I called to find out why I was told that the technician canceled and rescheduled for Monday. I was not happy so he gave me an appointment for Saturday morning between 8-12 with service being restored by 2:44. My wife stayed home and no one showed. At noon I called from work to find out why and was told the technician was on the premises. Another lie. My wife then called them and they said it would still be completed by 2:44. I arrived home at 1:00 and we were home until 4:30 until we had to leave for an engagement. No one ever showed.

We have had Centurylink for years. There are no other options in my area. I live less than a mile from one of their stations and people just a few hundred yards away get far FAR better speeds. I can't wait to move somewhere with better connection speeds. At 2a.m. my PS4 download speed is at best 300kbs. During the daytime it's half that if lucky. If we watch YouTube on our TV it has to be 144p and we can't run more than 1 phone on it or it's useless. I feel like I am still living in the old days expecting to hear that dial up fax sound. Took me over 100 hours to download my 10g update to No Man's Sky. It's making me hate my PS4 and that hurts. And this is my experience with them. Not exaggerating. I hate this company, but they are my only option. :(

Have had this "internet" for 11 days, and I HATE IT!!! If anyone is considering, DO NOT USE CENTURYLINK!!! I would try to complain to "customer service," but that service is "unavailable at this time." Speed tests show that my speeds are from 0.29 Mbps to 3.0 Mbps! I WILL BE CANCELLING!!!

My wife and I just bought a new home and CenturyLink is the better option for internet here. My wife called 2 weeks before we signed on our house and was told the first available date for hookup was 2 weeks out, but if they had a technician in the area they would move us up the list. The neighbor next door to our house was having her phone and internet fixed the same week we called. We called CenturyLink and they told us the first representative lied to us and it would be an additional week before we could get service.

Dan from CenturyLink came out to our home today and he installed our new internet and cleaned up outside previous cables from other companies at no charge. He was thorough, professional, patient and very receptive to questions. Highly recommend him for your installation. 5 stars!

I became a customer in 2014 when living in Idaho and CenturyLink was the only provider available in my area. Internet was slow, customer service poor, and when I needed an outside repair it was done haphazard and looked tacky. I moved to Texas and cancelled my service in the middle of a billing period. I was told by the representative that I talked to that I couldn't pay at that time because my bill would be prorated.

Dealing with agents who don't understand or speak ENGLISH Well. This use to be the best around but now all they do is try and get you to sign up with Dish. If I wanted Dish I would have gotten it to start with, besides that I live in a community where Dish is not approved by Homeowners association. There is no such thing as good customer care with this company anymore. Time Warner used to be the worst but I'm thinking this company has taken that title. It's PATHETIC when you have a $200 a month bill and can't get any help.

I signed up for internet services about a week ago, I had apparently had a small balance with them from a few years ago that needed to be taken care of prior to beginning new services. I let them know I could do that in a week, the initial woman I spoke to told me she would start my order and in a hold on it and follow up with me in a few days to make the payment. She stated that she ran my credit. No additional deposits were required and once payment was made I had an appointment to have services turned on at my location a few days following since I already had the modem needed.

Where I live, the highest speed I can get is 7mbps which is so slow it's not even funny, I just don't understand how on their website they are offering 40 or higher to most people and I can't even get 10. On top of it paying 68 dollars a month for 7 which I believe is a ripoff, I could see it being 25 or 30 but not 68 almost 70 dollars.

I shut my service off 3 months later after I sent my modem back when I was supposed to. CenturyLink stole $107 out of my bank account off my debit card. I called three weeks ago and the man said I would have a check within 7 to 10 days. It's been 3 weeks. I call back. They haven't even got the check on my account to be sent or anything. They were very rude. You're not helping me out there. Crap thieves company. If they took the money off my debit card they should be able to put it right back on there. I even have a tracking number from where I sent the modem back. CenturyLink it's negative stars from me.

And I thought Comcast was bad. So I switched to CenturyLink one year ago and they have been taking payments out of my checking account each month with no problem. I got back from vacation one month ago and my internet was not working. I called and was told there are no longer offices or service techs in our area so they would mail me a new box. Would take a week. After arguing that it was their equipment that failed and I was not going to pay for FedEx they finally said they would overnight a box to me. This was after an hour of them trying to identify my account which has some bogus phone number associated with it that I didn't have and it seems I have two account numbers since they switched me from cable to fiber. After several days, I finally got it up and running and then had 30 days to return the original modem. But since the system did not recognize any of my account numbers, I would not print the return ticket.

They screwed up my address and sent the equipment and the installer to the wrong house.. I was on the phone with them for hrs trying to get it fixed.. They were rude as I've ever experienced, I wouldn't do business with this company if they were the last company in the world.

5th Day Still No Internet. Internet down since 7/18 8:00am, spent countless hours on the phone to get it resolved. Poor communication, takes multiple phone calls to get anything done. As of noon on 7/23 still no solution in sight.

I lease a modem from Centurylink and it broke on 7/13/2019 and I called that same day and was told a new one would be shipped and should arrive Wednesday. The day came and went and I called them and they said the modem was never shipped and there had been a mess up. They said they would send another one overnight and the next day came and went and still no modem. I am now on the fourth call and the fourth time they said they will send a replacement modem. I'll believe it when I see it. I am currently looking into a new internet provider as I dont wanna pay for service I cant use. I did everything on my part and Centurylink still can't get it together and send me a modem.

CenturyLink is the only high speed internet provider in my area. I called to set up initial service and was given a date 1 month out to receive my equipment. I was told by them to call again the next business day to ask to expedite shipping. The phone number they gave was disconnected. I called and went through their automated system to finally reach a person so I could explain the situation. They understood and said my shipping would be expedited and to expect the modem by the end of the week. It didn't come. I called again and after going through the automated system, I explained the situation. They told me they had no record of my shipment being expedited. After over an hour on the phone and being put on hold I don't know how many times they told me my modem would arrive in a week. I scoffed and asked they ship it faster since this had been going on over 10 days.

The internet speeds are so slow that it buffers everything I do online. Contacted CenturyLink and they told me I had to use a computer directly connected to the modem to receive good speeds. We are in the age of everything wireless. I don't use a computer, I use a tablet and my phone for my internet use which includes running my business from both. This is hurting my business and it's going to run it into the ground if the speeds don't increase. I signed up for speeds up to 40 mbps and I'm lucky if I get 6 mbps downloading and .5 Mbps uploading on a good day. Why am I paying for something I don't get? I am not the only one with this issue. As far as I've read from this website alone, there's plenty of others to join me in a class action lawsuit.

I purchased my home phone services ($14 for long distance and $35 for everyday use) and internet as a bundle for $106 a month without taxes. It was consistent for about 5 months and from there on out, my billing cycle SKYROCKETED to 140! They said it was because of long distance calls but I was already paying an additional $14 on top of $35 for my phone services every month. I am so angry that my bill is going up every month! Every time I contacted CenturyLink, they would say, "It's been fixed and wont happen again". Nothing is explained. The next month, my bill would go down. But after that, it goes back up to 140!! Frustrating! If this keeps occurring, I will no longer be a customer with CenturyLink and would not recommend!!

On 7/5/19, a young man came to our home offering 40mbps high speed internet for $45.00 per month for life. We would bundle with DirecTV. We selected self-install option, just plug in and go, no installation charges or tech visit required. Delivery of modem scheduled for 7/19/19. Modem arrived as scheduled. However, what was omitted from this whole thing, was the fact that the internet connection is DSL and requires a phone jack. We have a cable jack for our current internet and do not want DSL.

Two years ago I signed up for a 25mbps for $45 for life plan and I asked Centurylink to divorce my DirecTV for my bill. For two years I have fought with them over the DirecTV which they say I have to contact them to delete and DTV says Centurylink has to do it. I also found out 6 months ago that my internet speed is 10mbps. WHen I called them, they basically called me a liar three times. Just got my new bill and still have both on there. Still getting 10 mbps. So, I will swallow my distaste and go back to Brighthouse/Spectrum who offers 30mbps for 29.99.

I thought I would have to work hard to find an ISP that was as disappointing as my last, but....here I am. CenturyLink has been a terrible experience. I received my equipment for setup 3 days ago and have been getting the run-around ever since. When speaking to CS they said they would need to have a tech come out to help with a problem with the hookup. I couldn't get someone out to my house for 2 days is what they originally said but I still have not seen anyone - yesterday they just flat out stood me up without contacting me. Now I am being told that they won't be out for another week. This is how they treat people who are looking at hiring their service?

Fernando a CenturyLink tech in Kissimmee showed up to my home, said the job would take about 4 hours to complete and left without saying anything. Received email saying job was completed but still I have no internet service. The job was to install phone jacks so I can plug up my century link modem...simple enough but still not done. Find techs that are competent and honest.

I asked about how to lower my bill, and was told it could be lowered, with increased speed. "Great", I said. The next day our internet did not work. Called 6+ times over the next week or so. One tried to convince me that the modem was broken, another that the outside line was bad, (they could come check on the line only M-F 8-5, my exact work hours) the next that I had an incompatible modem (it worked just fine until the change) and the next that my DSL cord was broken. They refuse to reduce my speed to the level when the modem did work, and I can have internet.

It has been a month and 1/2 since my modem has malfunctioned. It will connect to the internet sometimes, then goes out for extended times. My internet connection on my computer states I am connected but I can't open any browser on my Mac Mini. One technician finally came and gave me another modem. Problem still persist. There have been 3 techs scheduled to come to my home. Stanley sent me a text saying he will be here at 12:20. He never showed up. I called tech support and they told me he could not not gain access. He said there was a fence and dog. That is a lie.

Do not under any circumstance move to a home that your only option for internet service is SinturyStink and their "High Speed DSL Internet" is provided. $45/mo for 6MBPS is what you will get. These guys don't care if you have slow internet. They just want your money. They aren't concerned about updating their network to provide better and faster speeds. They just want your money. A quick Google search via my Verizon LTE service that is 25 MBPS plus says that the 2018 revenue of SinturyStink is $23.44 BILLION. Their CEO Jeffrey Storey gets paid $35.6 MILLION a year, that's gets paid, that's not even his net worth. All while people like me get ** internet on an outdated phone line internet service system. I bet if Jeff had 6MBPS service he would hate is company as well.

CenturyLink has horrible internet service!!! I am paying $125.00 a month for crappy 1.5 Mbps download and .44 Mbps upload speed internet and a landline. This is if you are lucky at 3:00A.M. in the morning when no one else is on the bandwidth pipeline. If you come on at 5:30 P.M. after everyone coming home from work forget it! Slow Slow Slow. When I call they tell me it is bandwidth exhaustion. Ok, you know you have a problem for quite some time so... why no solutions! I work out of town and have to download pictures to my office from the house but forget that. It is so freaking slow that it times out the PC. Third world countries have better internet speed and we live in Casco, Wisconsin! I cannot even access sites such as Netflix or Hulu because this piece of crap service will just let you watch nothing but the hour glass running and running with no reception.

I signed up for CenturyLink (CL) DSL and needed to wait 12 days before they turned on my service. I didn't know why I needed to wait, but I learned that it was so a tech could come by my apartment building and make sure I was set up and ready to go when they turned on my service. The tech never did their job so when my service was activated I had no internet in my apartment.

I have had Directv for over 15 years, but when AT&T took over OMG has things changed.... so 4 mo. ago I got AT&T cell and Centurylink to get the bundle price. Well 4 mo. and AT&T said CenturyLink has to do the bundle and CenturyLink said AT&T had to do it. On top of that I work for a com. that has a discount with AT&T but I'm not getting that. I'm wishing that I did not get AT&T or CenturyLink but as you know a two year contract with AT&T and I WILL NOT pay them to get out of it. I WILL CALL THEM BOTH EACH MO. AND YELL AND CUSS JUST TO GET IT OFF MY CHEST. SO I HAVE TO PUT UP WITH THEIR **. They can put with mine or let me out of the contract and take back the phone and return the one I used of a trade-in that was all paid off.

I have been a Customer of HughesNet for 10 yrs or so. I was thrilled when I saw ads for "CenturyLink Wireless Internet." So I signed up. I was horrified when the rep came out to install my service and I found out it was DSL, and the only wireless part in it was home wi-fi in the modem. When I received my package in the mail, I eagerly connected it up. It doesn't work. So I have spent an entire day on hold and being shuffled from one department to the next. One rep even promised to call me right back and never did.

Mrs. ** was incredible with helping me get my internet service. I would recommend any to her to everyone. She has a great personality and very educated in her line of work. I will definitely continue my services with CenturyLink in the future.

I waited all day for the technician to come and install my Internet even though I have many more things to do, and they never showed up at all. I spoke to about 10 different people none of which could help me other than to say, “You are indeed scheduled for today.” I still have no internet. Appalling customer service, but it's the only choice I have. Perhaps one day I will have Internet again.

Lowest rating by almost everybody. Abominably slow internet speeds our area, Ocala Florida, continuous buffering. System is >15 years old. Paying mainly for landline telephone. Internet speeds low as 0.5 MBS. Almost never better than 1.1Mbs. Paying >$150 per month for <1.0Mbs. and a telephone landline. Much back patting from “service dept” and promises but no change. R **, Ocala 34482 AC. No attempts to upgrade. They have monopoly in our area so no competition to turn to. But 5G is coming... Stay away.

Supposed to be 1.5mps but downloads never go past 400kps. The internet will often just decided to stop every so often, and don't even think about have more then 1 device active at a time unless you want 250 ping.

This is quite possibly the worst internet in the United States. The only reason you should have this is if it's the only internet available in your area. I would switch to satellite in a heartbeat if it didn't mean I'd have to deal with ~400-500MS ping constantly. You can easily compare Centurylink to third world internet with the speeds they provide. I wish I said I enjoy paying ~$100 every month for 1.5Mbps, but I don't. Especially since Spectrum offers 100Mbps internet speeds only two miles away from my house, and it significantly cheaper. This company solely relies on being the only competitor in a specific area for business. I can personally guarantee that if Spectrum decided to expand their coverage down my road that everybody in the neighborhood would switch in a heartbeat. Do not choose CenturyLink if you have any other options.

We ordered internet service in April. Were told there would be no problem to install May 3rd. Cancelled our Viasat contract. May 3rd turned into May 6th. Then indefinite, then May 31st. We lost a renter because we did not have internet. Then they said it would be installed June 6th. Then June 26th. Asked that they would call us when it would be available. Never called. We re-signed with Viasat and had to agree with a 24 month contract and another $150 install fee. As soon as we signed up they emailed to let us know that CenturyLink was available. We asked that they buy out the 24 month contract with Viasat. They would not. We asked that they give us 12 months of free internet to compensate us for all the financial losses. They would not even though they could have made up the difference. We have CenturyLink at home, but we will be looking to end their service because of how badly we were treated. Do not trust them.

Over many years CenturyLink is the only provider in my area and they continue to sell service knowing they have too many people on the line. The problem changes daily and so do the promises of correction. I would stay away from this company by any means. This company already has multiple Lawsuits for their inability to provide what they promise.

This company is awful. I called last November to inquire about service to a house I was purchasing. I was assured I could have service transferred as there was no bandwidth in the area and it was "temporary" anyway. I was told this by 2 different people. I called to double check because it was important to get this service as there are no other options in my area. I was also told if I called and paid a small fee I could get a port. When it came time to transfer I was told no I could not. Also still no bandwidth. This was 3 months later. Your temporary condition has now lasted now months. Your agents don't care and are unhelpful. They misled me and now 9 months later I still have no answers. This company doesn't care about their customers, potential or otherwise.

We canceled our service and continue to get billing statements from them. They apparently assign a “disconnect number” to your account when service is discontinued so the bill has a totally different telephone number than the number you actually have. I have called the billing department three times and each time get a different story about a “final bill.” If THEY don’t understand their billing practices, how do they expect a customer to understand it. Lousy business practices.

CenturyLink was just out to my rural township and I was told the slow internet was upgraded from 10 mbps to 60 mbps. Today 4 days later my neighbor brings over mail with her address and my name on the envelope, now I have No internet. I called and the best they can do is 10 days before they send out a technician. I'm sorry but that's unacceptable CenturyLink. You people need to step it up and take action now. This slow or no internet has gone on for years now. My patience is done. Next move I'm contacting 5 on your side, channel 5 news. Maybe media attention is the answer.

My internet was not working. I called to find out why and was told it was a problem in the area that was fixed. My internet came back up but I could not log into my account to check on it. I kept getting an error message saying that the password was incorrect. I tried to change the password and was told my security question was incorrect. Over an hour later I have been transferred to four different departments and no one can reset my password. This should be a simple two minute fix and I can't get it done. My next step is to cancel the service.

I have been a customer for 9+ years. Living in a rural location, the only other option is a satellite internet service. Despite the fact that a fiber optic line runs under my driveway, they have been unable to connect me, so I am left with a "3mb" DSL connection, which runs at 2.5 at most. There are frequent slowdowns to 0.1-0.2 mb down speed. Any attempt to address outages requires 30-60 minutes on the phone, with frequent hangups and transfers until you finally get to real person, who for the most part provides scripted rhetoric. The most entertaining event was when I attempted to switch to their "forever rate", at which point they totally shut me down a half an hour after sending me a welcoming e-mail, then it took another hour on the phone, and another day to get re-connected.

I've been with CenturyLink for 8 years now and because I live in a small town in N.C. There are not a lot of options. The service with Centurylink has progressively gotten worse. It may be better in other areas, but it is definitely not good in this town. I have called Centurylink about this repeatedly and they suggested that I either buy or lease a newer modem from them, so I bought one from them. That still did not fix the issue. They said that I could up my speed by 10 MBS with the modem that I bought from Centurylink.

If I could rate this company 0 out of 5 stars I would. I highly recommend not ever using this company. First of all the customer service leaves much to be desired. Took them 2 and a half weeks of constant nagging and calling for them to finally send someone up to come and fix the problem after lightning struck our house twice in the same night and took out many of our electronics. Never even called to tell us that they weren't coming and we lost a lot of work we could have been doing to make money. Not to mention the fact that I am a college student who needs the internet (I lost a few things due and my grade has gone down to a C from t anhis) and my mother works as a tax accountant from home. Many angry clients. CenturyLink never fixes the problem and always charges us more than needed.

I have been a customer since 2017. A storm came through Sunday night and knocked out all power supply to my building, and blew out the internet modems. Service tech came out Tuesday and left without fixing the internet or telling us why. Submitted another service request, and tech came out today and never even came to my home, he fixed the internet in my neighbor's house without fixing mine or checking to make sure it was working. Submitted another service request today, and I have to wait another 5 days for them to get a service technician to my house because nobody bothered to do their job the first two times. I work from home and now will be going a total of 9 days without service due to no fault of my own and CenturyLink does not seem to care. They are the only internet service provider in this area and I have no choice but to put up with them or move!!! I’m infuriated!

We have been with CenturyLink for many years, their Internet service is often spotty, upload and download speed is not what they advertise. Customer service is horrible. If you have options to choose another company I would.

I received an ad saying I could upgrade to 10Mb. I currently had 8mb and had it for 8 years. When I had an appt to get the 10 mb I ended up not being able to get 10 and how I don’t know but ended up with cancelled service. When they were fixing the mistake and get the service back up I ended up getting only 3 mb max speed. They said my line couldn’t handle 10 and they didn’t offer 8 anymore and the next slower was 3. A complete screw job all due to their error.

Our experiences with CenturyLink have been very unsatisfactory. We first had our internet line cut when our contractor cut cut the line when excavating our driveway. This was on June 3rd and took CenturyLink a week to show up which was on June 10th. We were told we needed to home that morning from 8 to 12, so I missed that morning of work and the technician never came inside. So there was no need to be at home. At that time a temporary line was put in and runs 330 ft across our lawn all the way to the road. The internet was only working sporadically and we could not stream, so we contacted you again on June 12.

Had an outage for two weeks. First off there was a lightning storm that took out a component a 1/2 mile from my house.. Ok storms happen so I was okay with that, but when that was cleared up, my service wasn't restored. I called and put in a tech request and told them on the phone it was not related to last outage. Tech didn't show. No call. Set up another appointment. I called again on that day. No Tech. I had to keep calling and couldn't trust someone was coming. Finally tech came on 3rd attempt of new issue. What happens I believe is they grouped up my ticket with another reported issue (previous storm) and there was a delay in the system to take it out? So new tickets could be handled properly. Not sure. Something needs to be looked at though in process so this doesn't happen as if I had another service provider that was comparable I would of switched immediately.

I have been experiencing EXTREMELY slow internet speeds for over 3 years. I originally signed up for business level speed, as we have our office at home. Initially, I was satisfied, however, in our rural location we have had an influx of new building and internet users. Now, my speed is averaging 0.50 MB/s download and 0.04 MB/s upload speed. I have made numerous calls but there is no attempt on their side to resolve my issue. Only excuses and false statements. I would not recommend CenturyLink to anyone unless, as in my case in rural area, I have no other choice.

CenturyLink has no 24-hour service. They close at 6 p.m. Monday through Friday. Their internet is wishy-washy. It works and it doesn't. I have a contractor out to look at my service 10 times because their service is rubbish trash. I went with Xfinity and I'm very proud of it. I wish I never gave CenturyLink my business. Their customer service is rubbish trash. Just save yours have a headache and don't get service with CenturyLink. And on top of all that they've lost one of my payments I made to them.

This company can't do much right. I would consider paying more for a higher package with them if their base package was even remotely adequate. There are many days that their internet goes down four or five times in two hours. I would not recommend their service to anyone.

Updated on 07/03/2019: This is a follow up to my original "Exhausted and Still Internet-less" post. The company has reached out to me via here to apologize and see if there was any way to expedite the process. Long story short, they came back saying "sorry, there's nothing we can do BUT we can reduce the cost of your services by $10 indefinitely." So I thought, well, that wouldn't be terrible... So I asked to confirm on what the total bill would be since I had been told my transferring service would be the SAME PRICE as what I've been paying for the last 3 years, which has been $55- but boy, they're excellent at telling you you're "wrong" even though you go off of what THEY tell you. Anyway, the online rep told me the bill would be $65 but $55 with the "$10 indefinite credit." I asked for clarification since I wasn't even expecting to pay $65 in the first place, I was TOLD it would be the same bill. Have not heard back. They really don't care and this company is ridiculous.

I called to set up new service while driving across the country to a new home. She sold me a bundled packaged with DirecTV. I was pleased the techs would be able to come quickly. No show on the CenturyLink tech. Called back after 3 days, rescheduled, no show again. Called again and finally told they don’t service my area and no one would be coming. After 3 hours and 3 phone calls I am just being told this? They will now do nothing to get me out of the bundled service with DirecTV. I think the exact words were “Sorry, you’re on your own with DirecTV now.” I never wanted it in the first place and only agreed as part of the bundled deal. They were unhelpful, uncaring and rude. Not even a phone call to let me know they weren’t coming or couldn’t provide service. Awful, horrible, over very bad experience. Use ANYONE but CenturyLink!!!

Our internet is down and a service technician will not be available for eight days. My only option for landline and internet in CenturyLink, it's been 18 years of terrible service and slow internet. If you have a choice don't choose CenturyLink.

My husband has been on hold for 40 minutes to cancel our service because we are moving and we are still waiting to be connected to someone. Ironically I called the new customer department and they answered right away. So they treat the new customers like gold to lock them in but old customers who need to cancel they what? Ignore so they can keep charging them?! I have never had an experience like this before with any other company and I plan to never use this company ever again and will advise others not to either because it seems we can’t get out.

Centurylink was very responsive and did an excellent job in getting this issue resolved. Thank you so much.

Updated on 10/03/2019: I lost my landline may 9. Could not get repairman to keep appt. After 2 months, numerous calls, and starting a case on here, finally was told flooding caused outage. There were times c.l. Wouldn't respond for a week or ten days. Now I was out of town for 6 days and they closed this case.

Our landline and internet recently went down. Seems the phone line automatically called 911 the first evening at midnight and we had someone ringing our doorbell and pounding on our windows. I thought it was a home invasion. Called 911 and was told the police were at our front door due to a failed 911 call that our non-working line made all on its own. I called CenturyLink the next morning and they said it was common for a disconnected line to do that! I mean really? Someone could have been shot in a situation like that. Not cool at all.

So I just moved into a property where the previous tenant must of used CenturyLink's service, as there is a dangerous cable hanging across the back of the property. I contacted them 9-10 ago trying to have one of their technicians come out and remove it, I was passed around to 3-4 different departments and placed on hold for over 30 minutes to finally be told someone would come out within 2-3 days... 10 days later I contact them again to be again passed around 3-4 departments for 30 minutes repeating myself over and over to different agents to be cut off, event though the agent requested my cell number I’ve still had no call back an hour later. How big businesses get away with this is ridiculous! I’m so glad I chose Cox over them. I will be cutting the wire down myself if I don’t hear back from them and if I injure myself/get electrocuted they can expect to be dealing with my lawyer.

Signed up to have internet over a week ago and have gone through three different boxes and 5 hours of being on the phone and having somebody supposedly coming to my house and then saying I cancelled them and I did not. Being on the phone and taking up my time, being frustrated not having internet, being told that I would have internet and the only thing they can do is not charge me for the days I didn't have internet. Please somebody tell me there's better customer service than this. I asked for my first month to be free. I thought it was the least they could do after all the things they put me through and all the time and frustration. It's totally ridiculous.

I have never felt so dismissed, unappreciated, lied to, disregarded, promised supervisor call backs that don't happen, OMG!!! Transferred so many times incorrectly, disrespected, it is truly a miracle they are still in business. I have had multiple accounts due to their unexplainable billing. I had Prism Tv and Internet only for probably 3 years. They turned me into a collection agency, when I asked why they said they would look into it. I called the collection agency the next day and found out that the information (name and address, although I never use my middle initial) matched, but the social security number didn't match and I was told to disregard the notice and they would close the matter. Unbelievable!!

A comedy of errors at this point. Signed up, modem was sent, but never received. I called to find out why. They directed me to UPS. I called UPS, who were helpful and had a laugh with me when we realized via the tracking number that CenturyLink sent the modem to their own address in Denver, CO. I called Centurylink and told them this, they sent another, it arrived, no big deal. Self activation didn’t work, hours on with tech support, and they had to send a guy out a week later. It worked for a while.

I used only internet, loyal, pay bill in full before due. Due to family tragedy I had to move out of their service area. In the hassle of a move I forgot to call them to disconnect but responsibly returned their equipment. I got a bill for 102 and a lecture for not calling to cancel! I went through two agents with a so what attitude! Now I am expected to keep up with them after they were insisting on billing me for product I didn’t use. I am looking forward to day when these companies go the way of the landline! Criminals.

Updated on 07/18/2019: This is a continuation of my 1St complaint regarding Centurylink's atrocious service. They responded to me on here giving me a link to discuss the issues and the link did not work or go anywhere and now they don't respond on here. Absolutely beyond horrendous, overcharging rude, and no customer service and beyond that the link they insisted I talk with them does not work and now they don't talk on here.

I ordered CenturyLink internet on 6/4. Received the modem on 6/10, was told activation would be same day by 5pm. Got off work around 10:30, came home at 11, no internet. Called for help and was told “customer care” was closed and to call tomorrow. Called next day, was told bad wiring and services would be set up by the 17th, a tech would be at my home to get wiring in my home between 1-5. Called in around 2:30 and was told tech would be here between 4:30-6:30. 5:45, no tech and no news or communication. After 5pm, the customer care center is closed. The only way to check on the status of my order/repair ticket is through customer care. Anytime I try to check it myself, the system can’t find my information.

Ordered their internet service, and made the earliest appointment available, which was Friday the 14th. I asked my previous provider the cancel my internet service in the 17th, since my new service should be installed by then. On late Thursday they sent me a vague email stating there’s a delay in my order due to “equipment issues”. The email said the delay could range from a few days to a few weeks. I called them the following day and asked for more details. The person I spoke to was very short with me and really didn’t have a sense of urgency. They said some local repairs were required, but they could come out Monday the 17th between 10 and 2. By 4:30 no one arrived so I called again. Again the person on the phone was very short with me, gave zero explanation as why they hadn’t made their second appointment, and said the next appointment available wouldn’t be until Saturday.

I ordered internet service to be installed at our address on the 8th of June, I was given an appointment for the 13th of June, between 8am-12pm. No one showed up. I called customer care and was placed on hold multiple times for a total of 45 minutes. I was told several different stories - I actually hadn’t ordered (gave my confirmation number) - the tech was busy. They couldn’t reach the tech. They he already been here and it was installed. Told install would be be by 7pm. No one showed.

I called last month after my bill had nearly tripled and was told that I would start a new lower priced plan the following Monday. I got my next bill today and it is now $10 higher than the previous month and there is no sign of the new billing plan. I had spent over 20 minutes on the phone with customer retention last month and really should not have to continue this hassle.

I signed up for CenturyLink's 1GB service online, to be installed on 6/11/19, thinking I could save money by switching from Comcast Xfinity, but I was wrong! Over the course of three days, the CenturyLink installer (who was very nice, polite, and professional) tried to get my service up and running but was unsuccessful. He strung a new line from the nearest telephone pole to my house, tried installing several different fiber optic cable strands, tried several different modems, and kept driving two blocks down to the nearest junction box and back to get my service working, but nothing happened on CenturyLink's end. On the 3rd day, he finally gave up because he'd done all he could, and told us his supervisor would call us the next day to schedule having him come out to check out installation problems out. The next day came and went and we never heard from him.

The internet service is horrible. It's always issue after issue, you pay for 7 megs of speed get less than 1 meg. The staff and customer service are contracted from out of the U.S. You are giving your private information to someone in another country to service your internet connection. Each representative will tell you something different is wrong each and every time, and you will never have consistent reliable internet connection or service as the same with the customer service representatives that you can barely understand because they are from off somewhere near Puerto Rico and other foreign countries. The service and staff are as inconsistent and unreliable as your monthly statement. They will add extras on to your bill, and you can't get it removed. It's a shady company.

Lost my phone and internet service on 6/14/19 after a momentary power outage during a storm. When phone service was not restored in an hour, despite everything else being normal, I went online (using a different internet provider), completed CenturyLink's tests, which indicated that there was 1) no outage an 2) that my phone was working perfectly. Since this was absolutely not true, I completed a repair ticket online. Was shocked to see that it would not be until 6/20/19 that a tech would be available. I am of advanced age and am still heavily dependent on a landline phone. No one is able to reach me. I cannot believe that this is considered acceptable service.

I called to cancel my home phone and the agent disconnected my service as of June 13. I am getting a bill from June 13-July 12 and CenturyLink is still charging me for the phone. My phone has been disconnected and does not work. Why am I still being charged for the service I no longer have?

I been with this company for so many years and it is the worst ever. TV is outrageous price. Internet is the worst ever - now always buffing. I need to change company. I tried to stick with CenturyLink. I can't deal with it anymore.

This company cut my internet and when I got home and found out, they were closed (they're open 8am-6pm Mon-Fri). They said I owed a payment. Never once emailed, text, called me to say my account is due/late, they just cut me off. I paid. Called the next day and they said I am all up and connected me. They also said the next payment is due 7/1/19.

I have repeated billing issues (late fees) that I have constantly addressed with no satisfactory result. I have account verification problems all of the time even though I have a password that has been in place for years! Every single time I call this company, I question why I even stay (over 20 years as a customer). I have internet connection speed issues since transferring Apts that has yet to be resolved although I've had repair dept come out a couple of times. It is hurtful that as long as I've been loyal to this company, that loyalty and appreciation is not extended to me.

I have been using CenturyLink Internet for past 2.5 years in Jefferson City, MO. I had shift from my current apartment to a new one last week. I chatted with a customer service associate and was told service will be transferred in 3 days but then when I asked earlier date suddenly the person chatting said it will take 3 weeks. And after that I tried calling multiple agents multiple times, only answer I get is 3 weeks for transfer and I don't understand why it should 3 weeks for a simple Internet TRANSFER. Answer I get is technician needs to do WORK. This is not correct. I am thinking to disconnect as I need Internet badly.

On 5/25 I placed a service call for intermittent internet access problems where there was limited to no internet. Problem was not resolved until 5/30. I placed another service call on 6/7 for the same problem and could not get a service technician until 6/13. I would prefer to patronize CenturyLink over Xfinity, but with long service delays, I may have to switch to Xfinity. CenturyLink has provided a fast, reasonably price service, but the service response time is terrible.

When I say this is the worst internet service it really is. They give you the runaround and can’t even give you the correct information over the phone. I’ve had a one of their representatives even hang up on me. For starters if you provide someone with a confirmation number what’s the point if no one’s going to ask for it. Every person I’ve talked to from CenturyLink has been absolutely no help. They constantly gave me the runaround about reconnecting my service which they have yet to do. Honestly at this point I’d rather find another internet provider than deal with CenturyLink’s BS.

This is the most incompetent company I have ever dealt with. Placed an order for my Mother to have a landline in an Asst Living facility on 5/15. As of June 7th still not done and I have to call 3 to 4 times a day. This is absolutely insane! Every time I call I get a different story. "The order was never placed" is the latest I heard and now they do not have a technician available to complete the order. My 86 year old refused to use a cell phone and has been without a phone for 4 weeks. UNACCEPTABLE!!!!

For the second time in a month, our broadband internet is out. CenturyLink could not send a technician for a week in both cases. They are severely understaffed in North Carolina. I'm in Orange County.

So a genius chat support of yours changed my password without my permission. I asked for my phone features but she changed my password. Great, maybe they need to be re-evaluated. Simply asking for phone features and also disabling some of the features will take them forever to understand what you actually wanted to happen. We had to go in circles. Sigh.

I had to get a phone line hooked up to my septic alarm system. I called and they said it was turned on, it was not. I called again 3 weeks ago. They said they would send out a technician on Wednesday. I took off work (no pay), waited all day, no show. Called again, argued with them, they said someone would be there Friday. Took off work again (no pay). No show again. Called again, they said next Thursday, took off work (no pay). Now I sit here waiting. I will be surprised if they show up. I have no other option but to deal with them. I have no idea what to do. The absolute worst company to deal with. My time is valuable to me, apparently they don't think it is. One thing I can say about them you can rely on them to be unreliable. WORST COMPANY EVER!!!!

My internet is running so slow it takes 15 minutes or more to get my email, websites etc to come up if they ever do. I am told the bandwidth is exhausted. But no dept is working on it. I have talked to probably 20 people in the last week and most are offshore and don't have a clue what is going on. CenturyLink has the worst customer service of any company. And their service is also the worst of any I have had. If there was any other internet service in my area, CenturyLink would be history. When are they going to fix this issue? I am not the only one complaining about this problem. Everyone on this line is having the same problem. Is our business not worth getting this resolved?

CenturyLink customer service is by far the worst I have ever experienced. First off my modem went out, so customer service said they would overnight one, for a fee of $22. After a couple of days of not receiving it, I called back and the request was never even processed. They keep me on hold for a long period, and can almost never find my account. I’m so frustrated with this company.

I've been trying to get my internet issues resolved for the past 2 days and spent over two and a half hours speaking with many people from the Philippines and Dominican Republic that do not have the capability to transfer me to someone in the US that can speak good English. These overseas customer service people are very limited on their English and understanding issues. They do not and cannot resolve anything but are very good at placing you on hold for extended periods of time while they pretend they are actually doing something. 54 1/2 minutes on hold is ridiculous!

Just to give you a little background on my personal experience, my work for the last two decades focused on tech. Unfortunately, my particular area is very limited by carriers, and so CenturyLink was forced upon me. My connection went down at a minimum of 15 times a day, every day. Yes (yawn), I rebooted by modem - on occasion - but I'm not going to do it every time. I also had to have a landline for faxes and the line was so terrible that I couldn't actually use it for phone calls. It wasn't always terrible, though, so I was told it was likely my fault and a fortune to fix. No way am I going to invest in repairs for an apartment complex.

Worst C.S. ever... Before they are trying to collect money owed to them, they may want to attend phone 101 classes, 2 times they call me, say, "Please hold for a billing specialist." What a joke, they hang up on me, they call back, "Please hold for a billing specialist." They hang up, they have not called back, either embarrassed or cant find my phone number. If this stale bureau cant even connect calls, how can they even figure out the amount of money they "say" is owed to them. Let's all hang out for CenturyLink to figure the bs out. I am waiting for their "recorded phone transcripts" to be mailed to me but they probably cant find them.... 'Cuz they hang up on you. Unreal sloppy business. Peace.

CenturyLink is the worst company I have ever done business with. First, the modem that they sent us did not work. I called customer service to get help and they said they will be sending a tech out to service it. A tech NEVER showed up. I then called them to cancel their crappy service. Second, the “mailed” me a return label to return the modem, that never showed.. Go figure. They had “re-sent” multiple times which again, never came. I had to print it out online even though they said that wasn’t allowed. Why? I have no idea.. Then I get a bill for an in-returned modem. Basically they want to charge me for their faulty equipment that I mailed back to them. I called customer service once again to get the charge off since I did in fact mail it in. The guy on the phone said that the charge will be taken off and that they did receive it.

I have been a customer with CenturyLink for many years. My landline phone and internet went out twice now, supposed to send a tech. No show, now another reschedule, it will be 24 days out. Most ridiculous service. Never late on payments. 120 dollars month and get a service technician in 24 days! Will not refer this company and probably look for better company.

About twice a year for the past ten years, Centurylink has "server problems" that make it impossible to access my account and pay my bill. I call the customer service number, follow the prompts to pay by phone and inevitably end up with a rep who wants to charge me $8.95 to be allowed to pay my bill even though they admit it is their server problem. I insist that I want the phone bill paying number that does not incur a charge. 30 Minutes later and three more phone numbers later, when reps promptly answer and are willing to allow me to pay my bill for $8.95 I invoke the name of the DOJ. Suddenly, I am allowed to pay my bill without a fee. The high tech they tout obviously does not work for them. I am reduced to having them send me paper statements to avoid the frustration. I wonder how many people pay the $8.95.

Internet service is like the 1980s. CenturyLink has not upgraded our street and doesn’t plan on it according to the calls I have done. Two blocks away and they can get up to 100 mbps but we literally have 2.9 mbps! We can’t have more than one computer on the internet at a time or it will slow down even worse. No streaming or gaming for any of us on this block. It simply is crazy for being 2019 and the age of technology. Paying the same price as those who have higher speeds is not right!

First of all CENTURYLINK needs to have a department where we can literally talk to a rep about who we’ve referred to make sure we receive our refer a friend reward cards. I myself have been through pure deliberate hell with the reps and Bridgevine just to make sure I get my rewards card. There shouldn’t have to be a waiting period for us to give our info about who we’ve referred and they have some of the laziest reps I’ve ever met in my entire life.

Doing basic things on the internet are a chore whether it's downloading pics from google photos, waiting for expedia to load so I can book a vacation or trying to watch a video on youtube is almost unbearable. Sometimes I think the connection speed is slower than the old dial up modems. Why does CenturyLink advertise high speed internet if they don't actually provide it? Edit: I had to select the "I'm not a robot" box multiple times before I could even submit this review because I kept getting a "check your connection" message.

I had Centurylink before I moved to new apartment. I disconnected services at the old apartment and tried to connect services to new apartment. I have paid my bill faithfully in the past. When I moved, Centurylink sent the wrong box to set up my service. I had a tech come out twice. The first tech got my services going to one day. I found out it was because the box did not have the right speed. I called Centurylink at least five times to troubleshoot and they finally sent another tech out for me. He stated that I had 2 accounts open in my name and Centurylink charged me $75.77 from May 1st-May 23 for a account that never worked for me.

Why am I getting a late fee when I have it set up to pull from my bank on the 14th of every month and for some reason the payment was never took out this month and I am at the point of cancelling service. I'm not about to pay a late fee when I have the money in my account and the people in charge of making sure it is took out ain't doing their job.

Absolutely awful customer service. I was a customer for over 2 years, and when I tried to cancel because my internet was so slow, they created a new account under my name that I was completely unaware of without my authorization. I was never sent a new modem and this was all done completely erroneously. I paid my final bill for my old account and thought I was done with this terrible company, but I was billed for 3 months of service under a new account after I had already canceled my old account and switched to Xfinity. I was unaware of this until I was sent to collections for unpaid bills that I was not aware existed, because I was told my account with them was closed!

CenturyLink gave us a connect date of 5/20. No one showed up so I called. Told us the date had been changed to the 29th! Without calling or notifying us. Now it’s the 29th, No one showed up at the time they promised us. I call and their technician called in sick according to them! I get people being sick but they expect you to be here from 8-5 pm so now 2 days of work missed!!! Now they are saying they will be here tomorrow which it means another day off from work! What kind of customer service are they giving here??? I would not EVER use this service!!! They want their money!! But don’t want to provide a service!!! THIEVES!!!

Background: Small Company with less than 25 employees. We have been a customer of CenturyLink for over 11 years. I have been working with them for 3 months to obtain better services for our small business. We have 3 voice lines, 2 fax lines, 1 voicemail line, 1 line that is used as a switch for our marketing, and we also have 1 static IP for internet. So we asked for a business bundle with normal services such as caller ID, long distance, and high speed internet through our existing static IP. I have talked to so many people at CenturyLink to fix our account.

Never subscribe CenturyLink internet. They make false speed promises. They are sales team told me that they have fiber connection so the internet speed is very much better than any other internet provider. So I ordered internet from CenturyLink. On May 23rd I checked on their website for my address. The speed that they showed on their portal was one gigabyte so I called their customer care. The customer care promised me of 1 gigabyte of internet speed with $55 per month and no additional charges for installation. To my shock when the guy came and he said, "You ordered only 100 megabytes per second for $55." I kept telling him that it was one gigabyte and also showed him to screenshot on my phone. He still did not believe and he said, "The one gigabyte is not available in your area."

We have had CenturyLink Internet service for several years only because we have no other choices. Our internet goes down EVERY time it rains. Of the 15 to 20 times we have had their service personnel out to get it up and running we’ve had to wait days and it only stays operational until the next rain. Of course that doesn’t include the random shutdowns which happen 4 or 5 times a week. The last few service personnel have told us that a new line needs to be run from terminal downtown but CenturyLink won’t do that because there are only 10 or so customers on this line. If we had any other choice, even tin cans on a string, we’d be better off. Heading into our 2nd day with no service now AGAIN. My employer would let me telework from home one or two days a week except for the fact that our ISP is so undependable. So my review is don’t use them if you have any other option.

I was calling different internet providers in my area today to get quotes for my residential home. I called Spectrum first, who gave me a quote for their services. After, I called CenturyLink to see what they had to offer. The girl was bubbly as could be until I told her, based on the price she gave me, that I was going to go with a more affordable provider. As I was about to thank her for her time, she said "Mmmm, that's really up to you" and hung up on me. Grrr!

We just received internet at our house and we are receiving 0.19 ms. We can not even search the web. It is slower than dial up. We also had to wait 2 months for them to install internet. I work from home and use internet for my job.

I called Centurylink a little after 4 PM. Spoke to someone whose name was Michael. After he got all my information I was speaking to him and he hung up on me so I called back and spoke to a young lady. She was very polite however I didn’t get her name. We went through the full process of ordering again. I gave her the information needed to pull my credit.

My husband and I are new to the Orlando area and did some research into our options for internet and T.V. We originally set up an appointment to have internet installed by CenturyLink and we then decided to go with another service provider. My set up appointment was for May 21 and I called on May 20th to cancel my appointment. After about a 20 minute conversation from the CenturyLink employee, I confirmed cancellation and that the set up appointment was also canceled. I got a confirmation number which apparently means nothing. I and my husband were both at work on May 21 and without our permission, CenturyLink hooked up lines and service. I talked with numerous employees about how this could happen and was told service would be disconnected today May 23rd.

Beware of CenturyLink billing service charges. On my recent billing statement, the previous months payment was not credited and a $18.00 late payment charge was added. The previous month's invoice was due on May 13, 2019. I mailed the check April 24, 2019. I called the customer service # to advise and was very rudely informed, by Sara, they received the payment after the 13th so there was nothing she could do.

Don’t be fooled by the “apologetic” response from CenturyLink to my original post. I provided them with my telephone number so that I could discuss my very poor experience with them, but they did not wish to talk. I provided them with my account information as they requested, and then nothing…crickets! Just validates my assertion that this company has the worst customer service ever. Buyer beware!

Updated on 07/02/2019: I posted here 2 months ago that CenturyLink had placed us under multiple contracts without authorization. They responded on here like they REALLY wanted to help. Well, forget that. To date I have gotten NO HELP, only general responses. I have asked multiple times for someone to call me and given my cell number but nothing. Today I filed a complaint with the FTC. This is ridiculous and these people are crooks. This is a church and they are trying to rip us off for $900+.

I have been trying to return my modem and prism set-top boxes for months. I have been promised boxes with return labels to be sent to my residence on multiple occasions and nothing ever shows up. I was told to go to www.centurylink.com/returns to create my own label after the last customer service agent told me they actually never send boxes. The link doesn't work and just today a supervisor told me you can't generate a label from that link for prism boxes. I just got off the chat with them again and supposedly I'm being sent boxes a 4th time. If they weren't the only provider of services for my condo I would have canceled long ago. Avoid this provider at all costs!

I tried to get a 2nd internet line installed about a month ago, received modem shortly after and a letter that said my internet would be activated later that day. Internet was not activated so I called the next day and they couldn't help me over the phone so they set up a technician appointment for 3 days later. He didn't come or maybe he did and did nothing? Called again another appointment was setup for 3 days later. Same thing he didn't come. Called again he said internet will be on in 2 hours. Nothing happened after 2 hours. Called again setup appointment for 10 days later. The guy came. I think he blew a load behind my house and then left internet still not working. Now I'm waiting another 10 days because apparently there is literally nothing that can be done about my situation. Incredible.

I help manage a 550 Mobile home community, we're where trying to get a connection put so that cameras could be installed at the compound that houses all boats and trailers. I've been chasing their technician for 3 weeks now with 4 failed attempts to get this hook up done. Each time he calls and never leaves a message but puts the tag on the gate and leaves. I know in dealing with Comcast that they require that the technician leave a voice message not CenturyLink. Their tech calls, hangs up, put a tag and says no one was here. I usually receive over 50 calls a day be it from customers, residence or robocalls so like everyone else I let my calls go to voicemail then call back if it's a call that can't wait, this has been explained to their customer support countless times and still these techs won't or don't follow policy.

After moving to a location out of town I discovered CenturyLink was my only option for internet service. I called and was informed, yes they do service my area. BUT!!! Their service is full. Ok, wait what? Yes although they service my address they wouldn't be able to provide me with internet because they had no available spots. Sooooo then how do I go about getting internet? Well they have a waitlist. Ok so how do I get on that waitlist? Well, you can't - that site is down. So you can't provide me with service and you can't put me on a waitlist. How do I know if a spot becomes available. "You can call back every day until a spot is available."

DO NOT do business with this company!!! I cancelled my service in September 2017 and they are still trying to charge me for service. They claim the service was put on "hold" then continued to accumulate charges without ever notifying me until more than 18 months later. I called to get the problem resolved and they told me they don't have any record of my cancellation, but can see I have not had service with them since September 2017. I am still attempting to resolve the issue and have filed a complaint with the Arizona Attorney General.

I try to utilize their vacation hold as I have two accounts with them. One for 6 months and another one in a different location for 6 months. I will no longer be using their vacation hold. The benefit is supposed to be that you call and get if turned on over the phone without a service tech coming to house. I pay $10.00 month for vacation hold. It doesn't work. For several years, every time I get it turned on, they have to send someone out to figure out what is wrong because it doesn't just turn on. Then once I get to the location and find out it isn't working, they have to send someone out and it's usually a week out....which means no internet for a week.

The internet constantly goes in & out with no reason. We have had issues for years and the technicians (who are great) will come out and fix it for a time. It usually acts up within a month or so. The call center always wants to run this or that to which 9 times out of 10 is not going to fix the problem. The company needs to listen to its techs when it comes to how to solve some of the issues consumers are having. We have the highest speed internet we can get, which means it costs more. It is just too bad that the internet won't stay on for a consistent amount of time.

I upgraded my speed from 7 to 10 mbps and modem no longer functioned. Called help line and after an hour on phone they said they would send me a new one. It was dead on arrival. Would not even power up. Called again and they sent another one. This one would not connect to the internet even after 1 1/2 hours of talking to a tech. Also none of the ethernet ports lit up when a cable was plugged into them. They assured me this was normal - I know better. They said they would hand it off to the engineers and they would resolve the issue. Got a text on my phone telling me the issue should be resolved now. Now I not only can't connect to the internet, I also can't get into the modem setup pages. I will be calling again in the morning. This has been going on for a week now.

Updated on 10/10/2019: I finally canceled my services with Centurylink. They made it very difficult to do and.... they are still billing me... even though I have no internet. Never again Centurylink. You have a lawsuit against you and you are losing customers. Shame on you!

I was with CenturyLink for approx. 13 years. Last year I really got a bit fed up with their internet performance. Actually, over time with them I'd begin to experience some profound buffering and latency periods with their internet. Now, I need to make it clear that I am not calling out a specific technician. The first visit we had last year was actually a bit bizarre. That guy claimed that it was our responsibility to locate where the line coming in from the Nad entered the home. I am interjecting the fact that I have been paying CenturyLink every month for "line guard", later converted to be included in the "At Ease" service, for a total of, again,13 years. I am 66 and was unsuccessful in my efforts to locate a entry point for the line.

I have been with CenturyLink for about 5 years now at 3 different locations and it never works right. It goes down at least once a month and when it is working it is slow. Can’t watch movies without the buffering every few minutes. I have called so many times and I just get excuses each time with a promise it will get better but it never does. What is wrong with this company? I am looking for another company but it hard to find.

I am very unhappy that I had someone enter my gate to my backyard when I had already cancelled my connection and had a cancellation confirmation number. He did not knock at my front door and I was not dressed for visitors. I will be putting a lock on my gate today.

Accepted a DirecTV offer but when installed did not receive the free channels offered. Cannot reach someone at CL to work out a solution. Communication from CenturyLink to DirecTV is not what I was offered and ordered. Loyalty dept said I was due the offer but only gave three months, not the 12 months offered of free premium channels.

I have been with CenturyLink for approximately six months. At first, the internet service was fairly reliable. Over the past few months, my internet loses signal at least 3-4 times per day. This is a major nuisance because I do some of my work remotely from home. To their credit, CenturyLink did decrease my bill for last month. But, the problem persists and I am completely dissatisfied. I had better internet service using dial up in 1998.

The service is horrible, customer service is horrible. I called in annually to cancel, and you reduced my bill by half. Even cutting my bill in half for a year every year for 3 years, is still not worth it for the services that are provided. I found new service, and I just called to cancel today. I will now be happy and bring my modem to the trash can where it belongs.

I have tried to find out why I only get 1 music channel instead of 100 channels. I have not gotten anything but questions like; what's your name, what's your account#?? Every question they ask they have the answer to. I am 74 years old and I can still count to 100. The channels are 5100 which works 5101 thru 5200 which don't work {blank screen} ends with 5201 which is the same as 5100. I think that data entry or program is wrong. I don't even like the music on the 1 channel I get. Help!!!

We have been a customer of CenturyLink for about 10 years at this point. We do have a choice and internet providers. There are four in our area and we have chosen CenturyLink because up until a little over a year ago we had nothing but good things to say about that. Now the internet might not be the fastest however you know it's pretty decent. It never reaches the speeds that they say that we're getting in our package no matter when we check but we still usually can do what we need to do.

We have had constant problems with our terrible service they know what the problem is but continue to ignore our complaints and fixing it. The lines in box are rusted corroded. They know it but say cant afford it. Well I guess we cant afford their bill. Then there are privacy issues, violated customer complaints, ignored. Doesnt surprise me them being sued. Ya get what you deserve Centurylink. Take care, upgrade and stop getting into our private lives by selling us to others.

I am very frustrated that every month sometimes twice a month or more I get an automated Email from MARLIE stating our payment is late when in fact it is not. CenturyLink 800 customer service cannot explain why we get this Email and verify every time our account is paid in full. VERY FRUSTRATING, they are the only company that provides landline service and they know it so they don't seem to care.

Our internet has been down at least once a week for the entire 6 months we have had CenturyLink. It is nearly down more than it is up. We have gotten three new modems because of them and I even had to buy another laptop because they wanted to blame it but it didn't help. This is the worst company I have ever seen in my life and it's not getting any better.

If I could give zero stars I would. I have been with them for 5 years and they have been tolerable until 3 weeks ago. I spent over 9 hours on the phone or chat with them and I finally gave up. My account information keeps getting deleted from their database somehow and they never seem to be able to resolve it. Even when I became a customer was wrong and kept changing. I spent 3 hours on chat with them and was told it was being escalated to be resolved. I gave it the 48 hours that they said it would take (up to) in order to fix. When I called back they wanted me to go through the same troubleshooting and I refused. I then spent 3 hours being sent back and forth between finance and tech. Tech would say my internet doesn't work because I didn't pay (which I did and my bank account proves it) and finance would say it was paid.

I've been ran through every department and every person they can possibly push me to. I have been dealing with a customer service issue for 3 months and still do not have it resolved. Many people within their team have agreed that I should be compensated for their mistake but no one can seem to make that happen. I wouldn't waste your time or your money with this company. It's sad that to some, it's the only option. Whatever happened to the customer being important?

I've had nothing but appalling customer service with this company since opening an internet only account with them. Charges were purposely hidden and I was outright lied to when calling in to inquire about them. These lies led to late charges continuing to be levied on every bill from the start of my service. No matter how polite I was when calling in to inquire the reason why, I was only met with contempt, denial, deceit, and stonewalling. This occurred at every level, from the first customer representative all the way up the line. I have never witnessed customer service so poor as to be considered an outright belligerent attack of a new customer.

I have been a CenturyLink customer for over 2 year now, and never made a late payment. I recently moved and needed a phone line and jack installed in my new home. I had already moved my service address on 4/3/19 and was given a confirmation. Was given an installment date of 5/6/19. My husband had to take off work in order for this to be done. But they never showed. We called again to figure out the issue. They scheduled to come out that following Thursday, 5/9/19. Again they never showed.

To start, I was a CenturyLink High Speed Internet customer for approximately 6 years. When I started my account, I had CenturyLink come to my home to allow my account to run on a single phone jack in the home, leaving the remaining phone jacks to run with another account. I was not charged for this and the technician that came out remarked to me, "I didn't really have to do anything, so I'm going to waive my fee." I stayed with CenturyLink for longer than I should have because I believed incorrectly that they offered superior service in my area, at a better cost.

I pay my bill on time and the payment clears my bank and I regularly receive deferred payment letters stating that my payment is late. When I call it when I get off work I receive a message on the phone saying they are closed. This is the worst and most disorganized company I have ever done business with.