CenturyLink Reviews

CenturyLink customer since 2006. Now having trouble with DSL for since July of 2018. DSL service deteriorating and is now out everyday now from 17:00 until 08:00 next morning. 12 hours, 14 hours, 16 hours, sometimes 18 hours of outages per day. Also experience numerous slow downs, and outage during any normal day documented by internet WIFI speed apps. Multiple phone calls to CenturyLink, multiple purchases of new equipment based on customer service recommendations, e.g. new DSL modems, new wiring, new router. Converted wireless WIFI devices to unlimited 4G LTE service. Service tech out to my house several times, “Everything outside the house is GOOD.” CenturyLink Service continues to tell me it is my equipment inside the house is the problem.

First of all my bill went up to 130 a month from 80. When I called billing told me they only could lower my bill to 104 if I signed up for an upgrade to 25 for life! So I did it. They came without me knowing and I came home and I had no landline or internet service. Mind you they sent me a new router for the upgrade. Anyhow after waiting home 3 days they never showed up. Each time texting me that they were running behind and it would be another day they would come. I called 8 times spoke to supervisors and supervisors supervisors still nothing. After a week I finally cancelled my service. We only have 2 providers here and no wonder they think they can push loyal customers around. They have a monopoly here!

I was simply trying to set up a static IP. 1st day spent over an hour on the phone, transferred 6 times, still no one can help me. 2nd attempt: called, they told me they could not help me over the phone, that I had to go online to set up. Did that. Chat transferred me 4 times, then made me wait around on the chat thing for 20 or so minutes, then they tell me I have to call customer care. After they just told me I had to go online! So I call again, transferred 3 times. Finally I had to threaten to cancel services if they transferred me one more time. Now I have a static IP. Which they charged me a set up fee of $75. They should of waived that for the hassle but no, of course not. I cannot wait for other services to be available in my area. I’m throwing a party for all the people that rate CenturyLink 1 star (and that is almost 800 people from what I see on BBB).

I have been calling and chatting for a week since paid installation trying to get my digital phone service to work. Poorest customer service I have ever experienced. My call has been dropped upon departmental transfer more times than I remember because I signed up online for bundled service called SimplePay. I am so disappointed after being a twenty-year Cox Communications customer and wanting to try another service.

I have complaints on BBB about this company. So before we moved we got 25mbps and we were a mile from colo. We called an was told wed still have 25mbps when moved. Mind you were now less then 1/4 mile from colo. Well we couldn't get 25mbps, only 10 is avail at our address. And they didn’t notify us of this. So that was BBB complaint #1. Complaint #2 is that our connection will sometimes bounce between 20-100mbps or drop completely. Which means that we obviously can get more than 10mbps and they refuse to acknowledge this. Your move CenturyLink, I can file complaints all day long till you up our speed. Which I know for a fact can happen. I mean you don't just randomly get ridiculous spikes like that if our address can't handle those speeds.

Internet speed is really bad, it is a snail pace or drops completely off. I canceled only my internet service and without my knowledge they cut off my phone service too. I am a disable person so I need phone service. I would have to sign up for phone service like a new customer, at a higher price than what I was paying. I now have a different company.

CENTURYLINK FORMAL COMPLAINT. I would like to express my extreme disgust with CenturyLink lack of customer service. I started with CenturyLink business when I started my business in Feb 2004 and had one home phone line and two business lines and soon added internet and email. During that time I was paying over $250 each month.

CenturyLink is the worst company I have EVER dealt with in my entire 51 years of existence. In December, I had to update my package for internet and cable. Prism TV is pretty much gone or you will be charge quadruple from what you previously paid. They force you into getting DirecTV satellites. I was adamant that I did not want one, but because I live out in the country I didn't have a choice of providers, but CenturyLink. The customer service agent lied to me from the second she started talking. She stated that the satellite dishes are about 10 inches now and we will not lose service when it rains because if it rains the dish will pick up another satellite and we will continuously get service. I was told that I would receive a $300 Visa card within four to six weeks of signing up for DirecTV. That was a complete lie.

I've been having issues with internet for 4 days now. I have spent over 3 hours in the phone with repair, had 4 service tickets open, waited at my home for over 20 hours for the tech to show up and no one had knocked on the door yet. Every time I call they apologize and escalate it, but still no one shows, no one has called and nothing has changed. My internet has now gone down 42 times since 2:24pm today. For a communication company they don't do a very good job. Any suggestions?

Unfortunately I’ve had CenturyLink for over a year now. I can’t switch because apparently they’re the only provider in my area. Smh. I don’t know what I pay for when I can’t even stream Netflix on one device without constant buffering and losing signal. I restart and power cycle my router at least 5 to six times a day only to get it back up for 30 min. I’m so over this. No reliable service but always get their money. Smdh. This is ridiculous.

I canceled my landline at the end of Jan (2019). They said they would also cancel my autopay and that I should pay the last bill by check. When the bill came (Pay IMMEDIATELY) I sent them a check for the remainder. The same day I mailed the check, they withdrew the amt from my checking. Just received a bill with a credit on it. I called Customer Service to ask for a check to be issued. First person could not help, passed me on to a man who couldn't speak English and he passed me on to DirecTV dept. All of this took 29 minutes, mostly on hold. (It has never been unusual to be on hold when calling; this was just excessive.) All of this happened on 3/7/2019. Of course DirecTV couldn't help me. They couldn't even see my account. I am totally angry and frustrated with the total ineptitude of this company. I DO NOT RECOMMEND DEALING WITH THEM IN ANY MANNER BECAUSE OF MY EXPERIENCES WITH THEM.

I dislike this company. They make fake promises to give you the speeds I asked for and got half of their lowest connection speed and I am still paying full price for 40 mbps and at the most I got 14.7 mbps. And if I cancel I'll get charged 200 bucks. Tecfinity was much better.

Where do I start? Internet speeds are **. Half the time I do not get the crap speed I pay for. The other half I get buffer buffer buffer and more of the same. It is 3 am and yet I have less than dial up speed. You stuck and if I had any other choice I would drop you in a heart beat. Get your act together. It's 2019 for duck's sake!!!

Rep in October 2017 signed me up for price for life internet and phone bundle at $85/mo with Direct TV. Statement turned out to be almost twice as much as quoted, plus she didn't initiate phone service and I was without my landline for 6 days. Promotional Visa gift card took until April to receive after being promised for Christmas, my making several calls, and being transferred to other company for resolution. Internet out 12 times in first month then so intermittent I stopped counting. Customer service, especially chat don't know how to answer questions and one chat can take over 2 hours while they transfer you 4-5 times. Then there were the times the internet dropped and I had to start all over.

On or about Feb 6th, I ordered internet service by phone with CenturyLink. An appointment time was given for them to show up and set up the equipment needed for service. But that day came and went. The technician no call/no showed. I called in and got a new connection date. Same thing happened again. No Call/No Show! Someone else had ordered service at this address previously, so they could not connect service until the first order was canceled. That issue was sorted out and then there was a hold placed on the account because they claimed they had defective equipment. For a month, I was stood up by the technician and on the 22nd of Feb I canceled the order. No one ever showed up here to hook up internet. But they did charge me a 75 dollar deposit.

So this is the most frustrating company in the history of ISP. I had CenturyLink in the previous home we lived in. It worked about 25% of the time. I had a router I rented from them. It stopped working so I contacted them. They said they’d send me a new one and I’d just have to send the broken one back. So I got the new one and sent back the broken one back. I got a tracking number with the sent broken one. The tracking number stated that CenturyLink received it. I then a month later get charged $100 for them not getting their router/modem.

Definitely not a company to have anything to do with. I only signed up for internet because they are the only provider where I lived. Knowing their reputation, I made sure I got the terms very clearly in writing before I agreed to the installation. Nonetheless, the first bill overcharged by $99 for the installation and $10 per month. When I contacted them and confronted them with the terms, their representative simple refused to honor it. Additionally, they attempted to collect by sending the bill four times (although two of them they called “account statements”) within nine days of the installation. Obviously, this was not a mistake, and they were attempting to use intimidation.

We signed a contract for CenturyLink phone and the level of incompetence is mind boggling. Techs have repeatedly missed the install dates, and I have spent hours and hours on my cell phone trying to find out what is happening. Basically, CenturyLink will just steal your money and not provide any services they are contracted for. You are better off giving your credit card number to one of those Nigerian prince e-mail scams.

Terrible billing. I had to contact the state attorney gen office. They were using every underhanded tactic to charge late fees. This morning my landline is dead. Customer service transferred me FIVE times before a service ticket could be filed. WHAT?!! Internet speed is slow and lagging (no matter what package you choose). I have had some health issues and should have left this company long ago. They need to clean house in billing & customer service & start over with intense training. I wouldn't recommend this terrible so-called company to anyone.

Worst I have been treated in a while by a company. Scheduled service for the 1st from a 9am to 1pm window. Waited all day until 345pm then called and spoke to Lucas who tells me that the service guy is at The box working on issues with my line and I will be completely installed by 445pm. 515pm I call back and am transferred everywhere until finally I speak with a supervisor Monica who proceeds to tell me that my service was never even scheduled for today. They tell me that this almost never happens. WHAT??? This should never happen!!! So I was lied to first by an agent then told I was not even scheduled. Think that I will be expedited for install the next day? NOPE, they tell me the earliest they can schedule me is the 5th, will that work? No because I have what you call a Job that requires me to show up. Then she says, "Ok then we can a schedule you for next Friday. Will that work?" Guess it's going to have to now isn't it? So my first contact in a very long time with Centurylink I am blown off and lied to and shown I am just a number and not a customer. My recommendation is to run very quickly away from this company who does not care about the people who keep it in businesses.

Updated on 04/05/2019: I CANCELLED ACCOUNT of DSL, Phone, Dish Bundle in early February. THEY ARE STILL SENDING ME Bills now into April 22nd!!!! For Dish. I've called at least 10 times and each person keeps saying this will be last bill, and then another Dish Bill comes... I canceled and have a Confirmation #.**. IF Dish is sending you my new service bill, Do not third party bill it to me! I will be contacting my bank to cease any more payments to CenturyLink since I'm still on Autopay, I can't access my online CenturyLink account to shut this Autopay off either because that has been closed by CenturyLink, even though I still somehow have an active CenturyLink account#**.

Nothing but problems. Slow, randomly shuts down, red flashing light. Just trash. I will be switching on payday. I mean seriously they're a huge internet company. You would think they would have a quality product. But they dont!

Expect marginal customer service from Century Link. Their telephone representatives are poorly trained, incompetent and rude. Whether their employees can solve consumer problems depends on the representative you are connected with and their demeanor and attitude for the moment. Century Link no longer allows the option to email a complaint about unsatisfactory employee performance. Also with their new price for life, they will now pad the bill with every extra expense they can come up with to scan an unknowing consumer. You must carefully examine your bill every month to avoid being ripped off.

We switched to Centurylink from Cox cable because they came into our neighborhood with fiberoptic lines, perfect upgraded speeds for gaming. After 4 months we have cancelled and gone back to Cox, even with their less than wonderful customer service... At least they delivered as promised. We had issues with the modem / router after one month of service, error messages "check quality of internet connection" or "no connection available". Did the online testing for speed and connectivity as well as multiple calls to their CS dept. You'd be better off banging your head against the wall. Even though we rent the crappy equipment through them, with no other option to buy our own, they don't maintain it. Period.

The CenturyLink customer service staff are literally the worst, and there are multiple hidden fees you have to pay to be able to pay your bill. I have been a customer for 8 months now, and sometimes my billing profile will just disappear. Thus making it impossible to pay online on time, thus generating a fee. So if you try to make a payment on the phone, they charge you $8. Also if you use your debit or credit card online, they charge you $3. They say you can link a checking account through your account online, but there's a fee.

Updated on 03/11/2019: I have been a customer for many years with CenturyLink and I can't stand their service but there are no other providers in my area. I really wish Spectrum would hurry up and come through. They are forcing me to keep my home phone service saying I have to pay a DEPOSIT to have it TURNED OFF. This is by far the most ridiculous thing I have ever heard. A rep reached out to me here and did NOTHING but lead me on and offered NO HELP whatsoever. Beware, look another company. The service is terrible and WAY OVERPRICED!!!

We had this service for 2 years, it was a mistake. The price seemed agreeable when started but the service itself has always been slow due to old lines in our area. The promotional price made it a reasonable $44 or so a month, that ran out without our knowledge and then doubled to $88.99. They then began charging us after we cancelled this service and spent two months and a couple hundred to try to catch up. It has been closed for a month now and according to the billing agent we talked to at the time was paid completely.

CenturyLink customer service does everything possible to irritate their customers. My internet was disconnected by mistake. I thought it was a technical issue and spoke to tech service; 20 minutes of trying everything before I got disconnected. Called again and next tech stated they were updating system and he couldn't help me; requested I call on Saturday. Saturday I got stuck in a phone tree loop and gave up after 20 minutes. Chat told me that I was a "seasonal customer"… that's code for you haven't paid your bill, although I had. They couldn't take care of anything and told me I had to wait until Monday. Monday I called number that was provided to me; explained that they had thought I owed money and I needed to speak to someone about it; she transferred me to technical support. Technical support verified the "seasonal" issue and agreed I needed to talk to someone in financial, therefore transferring me.

Updated on 03/02/2019: I wrote a review of my awful experience with CenturyLink earlier in the week. I got a fairly quick response from CenturyLink saying they would help me. They asked me to fill out some information in a link they sent me and on my review it showed they responded quickly. The next day I get another response with a link saying they needed more information but when I click on the link it says it is expired. I have sent them more responses over the past couple days to help me but they do not respond. I think they sent the initial response on my review so it would show up on my review that they are responsive. This company has horrible customer service and is a huge waste of my time!

My internet modem stopped working. Called Centurylink, it took almost 1 1/2 hours trying to get to the right department. The calls are routed to some place other than the United States, had to have the persons keep repeating what they were telling me. Finally got thru to a person I could understand. They sent me a refurbished modem. I switched out the modems, the broken one I put in the return box, took to a UPS stored, got a receipt. 1 month later I got a letter saying I did not send back the broken modem. I called the number on the letter, call was routed to some place out of the USA. After being transferred to 4 different departments I got a person that I could understand. And then it took almost 45 minutes for the person to confirm that they did indeed receive the broken modem. IT IS REALLY MADDENING!!!! THAT THIS HAS TO HAPPEN. So my final words are CENTURYLINK CUSTOMER SERVICE, SUCKS!!!

I ordered CenturyLink internet service online and it was to be installed 3 days later on January 12. We canceled our current service to coincide with the scheduled I install. On January 12 I took the day off to be home for the technician. After waiting 1 hour past the installation time I called CenturyLink. I was put on hold numerous times and ended up being on the phone for 3 hours to be told something was wrong or not ready for 2 weeks. Two weeks passes and I call CenturyLink. They schedule an install for a couple days later.

I have contacted these clowns over and over about my account. Regarding payments etc and every single time I either get someone who is not in that dept or can't help me. I get transferred at least 6 times and it takes a good 1.5 to 2 hours every single time I call. This is bull. The worst customer service I have ever encountered!

After believing their ridiculous TV ads, I admit I believed it. My Internet service started at $34.95/mo contract. A year later, $39.95. I called and they said Colorado taxes on Internet service had increased. I cancelled my service in October 2018 when I moved to Florida and deleted my auto pay. On February 18 I received an email saying I owed them $150.00 and change for November through January 30th. I called again. Guess what? Mysteriously, I somehow became under contract. And, the contract was through January 30th, 2019. They refused to listen to my words, insisting I did indeed have a contract. I disagreed and also asked how my "Price for Life" guarantee went from $34.95 to $50. Their response was "You were under contract and you had no price guarantee." I disputed this, to no avail.

I have been a CenturyLink customer for 9 years. Almost 2 years ago I started having issues with my internet speed. The only internet available in my area is a download speed of 1.5 Mbps, which I received for 7 years. My download speed for the last 2 years has consistently been 0.3 Mbps. I have tried every avenue within the company to get this issue resolved, to no avail. Several repairmen have explained to me why this is occurring and that the company isn't going to spend the money necessary to fix my issue. I would switch carriers but CenturyLink is all that is available because I live in a rural area. I feel that is why the issue isn't even being considered because there is no competition here. I was even informed by customer service that the area supervisor said I should stop calling in my complaints. How's that for customer experience.

I cancelled my service with CenturyLink back in Sept of 2017 due to moving out of the service area and wanting to bundle my services with another company. The representative failed to cancel my service on time and I continued getting billed at an address I no longer lived. Every 3-4 months I have to call into CenturyLink. I get transferred at least 6 times and it takes an 1.5 to 2 hours every single time I call to get this resolved. Then 3-4 months later it's back to the same thing. CenturyLink keeps sending me bills for services that I did not have and now they are claiming I owe $153 for services that i cancelled two years ago. This is the most ridiculous customer service I have ever had to deal with. Why can't this company provide better service?

I am currently in the process of waiting for a technician to come troubleshoot my internet service, earliest time is 48 hours from now. It is hard to imagine a worse support service design than CenturyLink's. If you MUST call them, be warned that it will take no less than 40 minutes, you will be transferred multiple times and ask to repeat and verify all of your account information every time and that in all likelihood the support agent will not be able to tell you anything you have already figured out yourself.

I started with CenturyLink April 2017. Every month I receive a late charge even though I pay on time. I was told it had to do with Prism billing so in November I canceled my Prism service. I was first informed that I would need to pay for an early cancellation of Prism, I spoke with the supervisor who stated the early cancellation fee was waived since so many customers have had problems with Prism.

After wasting too many hours and getting transferred to different individuals I still had to pay the $225.00 I was wrongfully charged. I disconnected my service in August of 2018 and because the representative I spoke with at the time didn’t actually cancel my account they continued charging my account. I finally received a letter stating they were going to send me to collections. To avoid a ding on my credit I paid the bill but I am going contact the Attorney General's office in hopes they can help me. It’s not fair. They are the only phone service around and they rip people off.

Ordered a service upgrade recently. Rep said that there was a note tech would show up after 3, tech was early. Then they said they would be there before 7:30, no one showed up. Now I’m being charged for a modem that I wasn’t told was needed. I called in to verify that my current modem would work which they did, but the rep I spoke to today said it was my responsibility to know if my modem worked or not, not them. The situation would have been different if I knew that my modem wasn’t guaranteed to work and if the tech wasn’t guaranteed to show up at the time that was requested.

Called about getting my deposit back. Was transferred from department to department. Finally someone, in financial, said they would mail in 3 to 4 wks, by March 18, 2019... I'M WATCHING THIS ONE CLOSE as no one seemed to really know anything about my deposit.

In early January, I mistakenly overpaid my monthly bill by $410.00 (I entered an extra digit when entering the amount in my bank's bill paying system). I have called 6 times since then and only get the runaround. This company only knows how to take your money, not refund your money. All the reps lie to me and say I'll have the refund in a few days, but nothing happens. It is shameful this company cannot process a refund in a timely manner.

Phone has been out for a week and internet, too! Scheduled a repair: no one showed up! Re-scheduled the same repair only to find out that “they” cancelled the repair. What kind of knuckleheads are running this business? In our area it’s either this crappy service or another crappy service.

I signed up CenturyLink on July 2018. At time they told me I will get $100 reward (SimplePay Visa Prepaid Card Promotion). I have followed up 4 times in total, never received the reward. Last I talked was a supervisor. They are telling me the reward is not from CenturyLink.

If you live in a location where CenturyLink is the only option, you MIGHT want to sign up. In all other cases, run away and sign up with anybody else! I thought that Comcast was bad but they are great compared with the knuckleheads at CenturyLink. I recently moved here (Bellingham) and have gone through 10 days of hell trying to get TV and internet hooked up. Dropped orders, failed installation appointments, inept technical support were only the beginning of how BAD this experience was. I own a retail business and if I treated customers as I was treated by CenturyLink, I would be out of business very quickly.

I have had CenturyLink internet service for 5 years. In that 5 years we have had numerous technicians out to try to fix our service. They have completely replaced all lines both inside and outside, but we still drop service 6 times per day. They tried to bump us up to 40 mbs (because they said this "new" service was now available in our area) but when they did, our internet was almost unusable. We had to have them put it back to 20 mbs, and we still experience frequent drops and resets (not to mention SLOW speed). Believe me, pay the extra money for cable internet!

My phone and internet went down last Friday for no apparent reason. Contacted CenturyLink and they gave me a repair time four days later. Better than the last outage which took 10 days resolve. When a technician finally made it my outage was repaired. The gentleman was polite and professional so I have no complaint with him. However since CenturyLink has a virtual monopoly on phone service in our area there is no apparent effort to make repairs in a timely manner. I have a cardiac condition and have needed emergency services in the past. CenturyLink apparently feels a few deaths of folks who cannot contact 911 is acceptable in their effort to control costs.

I really tried to do no stars because they don't deserve even one. CenturyLink is the slowest internet I’ve ever had in my life. It hardly ever works right or it's always shutting down for long periods of time. I’m always having to reset it. It’s just unreliable and customer service can never help with anything. You sit on the phone with them forever to get nothing resolve or chat to get the same experience. It just doesn't make sense. It's like if they don't even know what they’re doing at all. I lose money when I can't work or do assignments for school late when the internet is off all day smh.

I woke up Saturday morning with no internet. After chatting with numerous people throughout the day, I was told my service was put on vacation mode??? With no resolution after Saturday, I spoke with a supervisor named Jose who said that my service had been restored, but that it would take 24 hours to cancel the order (that I did not request). Monday evening my service was to be back on, but NO!!! Spoke to numerous agents again and they said it must be my modem since the internet light has been flashing red/green since Saturday. After speaking with Tech, they said they would send me a new modem for $150 and schedule a service call for 2/15/19 to make sure everything was working. Received modem today, waited until 5:00 pm to hook up (per letter) and still no internet.

This is the slowest, most unreliable connection of internet I’ve ever had in my life. Very frustrating since I work from home and literally lose money when the internet goes down, which it does very often. I currently have to wait for a tech to come out sometime tomorrow and lose 8 hours of work time. The customer service is not friendly and not helpful, and I wish I could get a different provider but CenturyLink is the only one in my area. It’s a waste of money, they don’t care about you. If you have multiple options in your area DO NOT CHOOSE CENTURYLINK. I am very frustrated about how much money I lose by not being able to work because their internet is so terrible.

I have called CenturyLink a total of 3x and get more upset after each call. I was set up to begin internet services on Saturday 2/9/19. When the technician arrived, he couldn't find "the correct line" to set up services. Before he left, he told me to "look around for the wires" as if I know WTF I'm supposed to be looking for (after he went thru every room) and canceled my service installation. I was not contacted by CenturyLink in regards to the issue, so I called again. Got someone who said "I needed to install a phone line" (even though there's one in EVERY ROOM). I called again, to be told just now, that they don't provide service to my area?? Don't bother wasting your time even trying to set up their services.

Spent hours of my life speaking with multiple reps over a period of time without any resolution. One rep tells me I am all set and don't owe anything and another continues to call me asking for payment. My balance is zero and I do not owe this company one more dime! Definitely the most screwed up companies I have ever had to deal with.

The ability to bundle services with DirecTV is a sham. I called DirecTV to set up services for my mother who is 75. After 3 hours on the phone, I finally have an account with TV, home phone, and internet and was quoted $110 per month plus taxes. What really happened is that CenturyLink set up an account for $90 a month for phone and internet without my knowledge. Sent bill and emails with a typo to my email and address but because of the type I never received them I finally figured it our when the phone was turned off and now I have a bill for $446. And now they want a deposit to turn the service back on. I've chatted numerous times with people during my office hours and also tried to call them after 5pm but they are not open. So I spent 45 minutes of my work day on hold and trying to talk to a live person. Incompetent is an understatement. This service I did not sign up for and hit my credit report.

Centurylink is a joke. We've had so many unresolved issues with them for years now, from the internet being slow and down many times, to waiting on the phone for hours to get help. When you call in, most reps have no idea what they are doing, a few times we've had them hang up in our faces. We switched to a different internet provider, cancelled our services and still continue to receive bills and charges even though every time we call in, they apologize and say that it’s taken care of. Stay away!

The internet is down more than it's up. I'm in college and the internet has been down for every test, final, and midterm. It's so much fun staying at McDonald's until they close every night just to do your homework when you're paying for internet. We would switch, but it's the only provider in our area. And when it's not down, it's so slow I can't even load web pages. I am writing this review on data because the stupid thing is still out. Why the heck don't they give refunds for the 2 weeks at a time they'r not providing services? Well I have a midterm tomorrow, guess I be at McDonald's...

I was using CenturyLink for a few years and every year they increase their rate and trap you. They were ready to lower the rate only when I asked them to disconnect my service as I was getting better SPEED and better rate from another internet provider. A customer service agent (she) tried to convince me, However when I declined the offer she hangs up a phone with abusing words. THEY HAVE WORST POLICY AND WILL CHEAT YOU.

We are having an ongoing problem with our CenturyLink service in Pueblo. In October of 2017, our Internet and telephone line went dead because CenturyLink mistakenly re-routed our line to a completely unrelated business (a moving company) in a different part of town. We did not have service for over a year. Month after month, we called CenturyLink to get the situation resolved, all to no avail. Representatives repeatedly promised to fix the problem but never followed through. We do not appreciate having to spend several hours on the phone every month in an attempt to resolve a problem that only CenturyLink has the power to resolve.

Worst company I have ever dealt with. No star rating for me, more like -10.

We’ve been a customer of CenturyLink for over eight years in Northwest Indiana. We have experienced consistent problems and the lack of satisfactory customer service. Nearly 4 months ago when upgrading to the 20 Mb service it requires three scheduled service calls before the contractors could get together the right parts and know how to complete the upgrade. We are now down without Internet since Sunday night. We had a service call scheduled for Thursday between 1 to 5 PM. At 5 PM after having no notification from the tech I tried to chat online and then had to make three phone calls to CenturyLink before being able to find someone that could tell me if he was still coming.

I would not recommend this company for anything! Customer service is slow and unresponsive. I have internet service through them and it drops a lot and is almost never at the advertised speed. I recently ordered landline service because our cell service here is terrible. It was turned on but none of the jacks were working in the house except the DSL jack for internet and it was the wrong one.

Updated on 02/15/2019: I had posted on this website to let everyone know about my experiences with CenturyLink and their poor customer service. I then received an almost immediate followup the next day from CenturyLink on this public forum telling me to reach out to them and they would help me get my service set up. Well, I played along and did reach out to them and guess what has happened? ABSOLUTELY NOTHING!

Would like to start by saying I have never received bad service from an install person or had issues with my bill, up until this point. It has been, by far, the worst experience with customer service I have ever had to deal with to the point I would not recommend anyone to this business in hopes that they would never have to deal with them in this regard.

I have been a customer of CenturyLink for over 30 years even when they were a Mountain Bell and Qwest. In June 2018 I sold my home of 29 years due to having a new home built. Moved into an apartment until my home was completed. I had internet turned on at the apartment with no problem and had it disconnected when I moved out. The problem is trying to get internet and a landline in my new home. On January 30th a technician came out to hook up my service. Well supposedly he got everything working on his end but indicated the development I live in did not complete setting up the box for internet in this community. I find that hard to believe. If he got everything set up on his end, why were there no phone jacks installed in my home while he was here.

I prepay for my service each month on about the 3rd. On the 5th I disconnected the service and I was told that they do not return the payment that was just received by them. First off, this seems illegal. Maybe my fault for not reading into the fine print. It does seem wrong to be able to charge for something that you are not receiving. I did ask to see a copy of the contract that I signed since I do not see this info in the terms. I was told that I could find it online. If I could give a negative star in the rating, I would!

Updated on 02/21/2019: I have now corresponded with Centurylink multiple times over the last two weeks. They have not responded to me in 6 days now. They have made me multiple promises - none of which have been kept. They couldn't even give me a simple phone call even though they promised me they would do so three separate times. They promised to send me a modem - which they haven't. They promised me a refund of my early termination fee for Prism. I don't believe this has happened, but I don't know for sure since they haven't responded to me in over 6 days. How can companies act like this in the US in 2019? How terrible is the leadership of this organization that they can't even fix issues for customers that post them on public sites like ConsumerAffairs.com?

Updated on 03/13/2019: After returning their equipment over six weeks ago, which they acknowledged, they still claim I owe them $483.70 for un-returned equipment. Now they claim, they are closing my case due to my not responding! I have had at least 15 back and forths with them since January. This confirms my conviction this is a criminal enterprise. A class action lawsuit needs to be filed for deceptive, fraudulent, and egregious criminal activity against this company. Is anyone aware if a suit has been filed?

In dealing with this company, it has been NOTHING but a nightmare. I have an elderly relative that has dementia and is in a nursing home. His house was sold, funds used, and he is now under government assistance. When I contacted them to cancel his services, I was actually hung up on for the cancellation dept. It rang and someone picked up and hung up. Had to call back and finally I thought I was getting the assistance needed. Well, the one person said that they would mail us the information/directions to return everything. Gave MY home address, as we had everything from the relative's house. Nothing came after a week called back and was told I should go online, type in his acct # and get a slip to send everything back. I said why would they not have told me that in the first place??? (We have a HUGE CenturyLink building in our town, but can't take it physically there - per the person).

First I was a CenturyLink customers for so many years, they weren't even CenturyLink. Like 15 years. Always paid my bills, always said I was "preferred customer." I moved after 24 yrs and had the CenturyLink phone and internet hooked up. Finally living in town I could get good internet. It was way better than I'd ever had living in the forest. Well, a competitor contacted me with internet speeds that blew CenturyLink's socks off, phone service AND tv for all less than I was paying for JUST tv. So I switched, this new company was to pay any back contract fees etc. Everything was going great. I even got a refund from CenturyLink for around 50 bucks! Couple days later I got a bill for 28 or 29 dollars. Since I had paid my last bill, and got a refund I thought it was just stuff crossing in the mail. I got 2 more I think [this was almost 2 yrs ago now].

I have tried to help my parents resolve a billing issue with CenturyLink several times, since JUNE 2018. They signed up to get service in June (phone, cable and internet bundle) before they left on a several month vacation. Mom paid a "deposit" (which has been credited back), then upon their return in August, called to get service installed. When she was told they'd have to wait TWO WEEKS for service, she had to go and buy a cell phone to be able to make calls and then decided to cancel CenturyLink (before installation, remember) to go with another provider who came the NEXT DAY to install phone, cable and internet service. That installer said that the CenturyLink technician had disabled their phone line, by the way -- apparently a trick they do to further mess people up.

I was a customer of Qwest/CenturyLink DSL internet service for 10.5 years, always paid my bill on time, never had any complaints. We recently built a new house last summer and requested our internet service be moved. Twice in about a month's time, I was told we could only get 1.5 mbps service at our new house, which is a fraction of the 40 mbps service. I couldn't even work from home on that speed, let alone run an entire house of gadgets. As we were within a couple of weeks from closing, I had no choice but to cancel our service and go with a different provider where we are getting 150 mbps.

I tried getting internet through CenturyLink, but the lady said that I didn’t have enough credit (due to not having credit cards or loans) so she said I’d have to use someone to co sign up with me that had good credit. My dad offered to sign up with me but wasn’t present, the lady said all that I needed was his social security number. So I signed up using his, after that she kept mentioning more stuff that she hadn’t even mentioned prior to me giving my information. Almost like they were trying to be deceitful. Anyway I asked “I didn’t hear you say that before” and when I asked for her to cancel the added stuff that I was unaware she said that it would be too difficult and that I should call back before installation day and cancel the added stuff that I was completely unaware of while talking with her.

I have been a customer for CenturyLink forever! I pay for 4Mbps. I only get .04-1.9. Every once in a while I may get 3.1. They refuse to do anything about it! I am fed up. If you have any other choice do not use them!

Overcharged for 10 months - I talked with two different billing representatives today to understand why I have been billed much more as a 'base' customer even though I was eligible for a far lower monthly fee. With much run-around, I was told that I should have checked their plans and been aware that charges for regular customers like me (loyal for over 4 years) could have been lower. What?? Why wasn't I notified in my monthly billing to give them a call, that there were other options? Reputable companies notify their long-time customers of billing/plan changes. My rating for CenturyLink stands at zero. Fortunately, I have alternatives in my neighborhood.

Cruddy service, lots of promises and talk just so they can do nothing. They refused to shut off my phone service that I paid for because I’m female and I “needed my husband's permission”. They have been sending bill collectors after me for FOUR YEARS NOW over a bill that wasn’t supposed to happen because they were supposed to listen TO ME when I said for them to shut off MY PHONE SERVICE THAT I PAID FOR WITH MY OWN FREAKING MONEY! Please find me if anyone needs a client for a class action against these prejudiced scumbags!!

My nightmare started on December 22, 2018 when I moved. I made my request two weeks before I moved. Fast forward to today, January 24, 2019. I put in numerous work orders to be told the phone line was fine. It was not fine. I couldn't get a dial tone. How is that fine? Then I was told it was probably my phone. I went out and got a new phone and still no dial tone. Then I was told I have a phone off the hook somewhere in my apartment. I didn't. I had two phones and both of them were hung up. Then after numerous work order requests, the last three technicians said it wasn't anything in my apartment but the cables running under.

My internet is through CenturyLink. They are the worst company ever. Ours including a few others in this area has been down since December 28. Almost a month. I would call and each time they promised it would be back up in 48 hours. Well it's been a long 48 hours. First of the month we are switching to Spectrum Charter. I hope CenturyLink goes down!

We accidentally overpaid by about $1000 back on November 7th, 2018. We have called REPEATEDLY for the past two months to get our money back. We even did a conference call with our bank to verify who we were. We keep getting transferred to the next person and "promised" they cut us a check December 12, 2018. Well...it is now January 23rd, 2019 and we have seen nothing. Not only have we not received a check in the mail, but we received a bill from them for the last billing cycle!!! At this point, it feels like theft. We will be filing a claim with the Attorney General's office. I CANNOT believe we have been treated this way. I will not give up. DO NOT use this company.

This company is beyond terrible!! The customer service I have encountered about 90% of the time the representatives are very rude and short fused! I don’t know how a company like this stays running! Don’t ever get service from these people!! They ruined my credit 4 years ago when I had internet the first time through them. I had cancelled and they kept charging me for service for who knows how long! I found out when it went on my credit score and called them after about 20 different phone calls on hold for hours, talking to rude representatives and managers I finally got it all cleared up through their Facebook page! (Thank God!!) Then I thought I’ll give them another chance and went through them last year and ended just a couple months ago.

An absolutely horrible service. Unable to watch any show without interruption. Constantly freezing and buffering, even with perfect weather. It doesn't matter if you are streaming, watching tv or just be on the internet. Very frustrating and their customer service is just as bad. Please dissolve this company and give out refunds to those who swindled by CenturyLink.

We have CenturyLink bundled with our Dish Network package. It is terrible service. My internet goes in & out all day. I never know if I’m going to be able to get or send email or watch a Netflix program. Can’t wait till our contract is up so we can go back to Comcast.

The CenturyLink technician knocked on my door. I answered the door, my dog came to the door barking wanting to see who was here. The technician came in my house stood at the door inside, I assured her my dog will not bite and that she's nice. The technician asked me if I could put my dog in a cage? I told her my dog doesn't have a cage and assured her again that my dog will not bite. My dog wasn't jumping on her or anything. She would of just went and sat on the couch minding her own business.

I would never recommend CenturyLink TO ANYONE. I have had the worst experience with them for over 7 years. I WISH I could switch internet providers but no one has any service available. The level of professionalism on behalf of the technicians and customer support is at an all time low. The sad part is there is nothing I can do. Way to stick it to your customers. I will never recommend CenturyLink to anyone and will do my part to make sure you don't receive ANY NEW CUSTOMERS YOU UNPROFESSIONAL **.

My family moved in Dec. 2016 to a new house 14 miles from our old house. We moved out Centurylink phone and the 10 MBPS DSL service at that time, never thinking that we would not be getting what we paid for. Stupid us! I moved my business 1 year later to the house and realized that my computer work was much slower than from my old office location. I started checking the internet DSL speed and it was barely 7 Mbps. I called Centurylink repeatedly and complained. Their answer, they did not have 10 MBPS DSL in my new phone area. Why didn't they tell me this when I moved the phones?

Updated on 02/24/2019: Update, Century Link called me yesterday, now I owe 4** dollars because they have not received the equipment we sent more than a month ago (I have tracking, it was received). I told them no-one ever mentioned equipment return during the initial call when they cancelled my service. There is nowhere to return it locally, they have to send out boxes for the equipment which they never did, but billed me for it all. Bills are getting higher. On this last call I asked for a detailed invoice, she said she is still sending me to collections. WOW Century Link! Also, I did some digging and found a CLASS ACTION LAWSUIT that includes Minnesota from last summer for unethical billing practices...

I came home from work one day to two girls from Century Link going door to door selling services to my husband. My husband was raving that the internet will be faster and cheaper than our current provider COX, and that if we were dissatisfied that we can cancel at any time. I said, "Ok. If they have sold you on Century Link then we can give it a try." So first thing their Internet is NOT faster...and their upload speeds are only 5mbps with NO upgrade allowed. Cox has up to 10mbps for the same price. I must upload A LOT with my business and every time I had to upload it was crash the internet for everyone else in the household. When I tried to call, they are only open to talk M-F 8a-6p... Well I am working during those hours as well and don’t have the time to sit on the phone at work and repeat myself again and again to new representative I kept getting transferred to.

We were charged late fees before date of actual bill for over 8 months. Paid $93 for 40Mbps and cable that was never installed. Finally were able to switch to 80 Mbps for $65/ month. Called after receiving next bill of $93, and was told our new speed was never installed, and that our confirmation code didn't exist. After being transferred to a disconnection specialist, she finally was able to give us a decent rate and waive installation fee (for a modem we already had and have had for 5 years). Now the waiting game of seeing if it will actually be installed, and if our new confirmation code is valid in their eyes. Filed with BBB, this company's customer service reps will say anything to get you off the phone and wash their hands clean of any issue without resolving it, and leave if for the next poorly trained rep to deal with.

I utilized CenturyLink for some time during an introductory period offering me low rates on one of their upgraded products which was said to unbelievable internet speeds. The service provided was much slower than expected and often unstable requiring that I reset my modem often. After a year of having their service I was sent a bill with the discounted rate no longer applied. The increase was unacceptable for the slow service I was provided so I paid the bill and called to cancel.

I ordered a modem through this company almost 2 years ago now. I received the modem and then was offered a lower rate from a different company. I never opened the box that the equipment came in. I put the label on the box to send it back, which I was assured I had 30 days to try the service and cancel if I did not like the product. The package was returned to me multiple times with no explanation. I called the local office and the phone line has been disconnected even though the office is fully operational. I tried calling the automated system for CenturyLink and if you don't know your account number then it hangs up on you. You can't get your account number without receiving a bill. But I never set up the services so I wouldn't receive a bill. I tried everything to get this returned to them.

I ordered CenturyLink service, then cancelled the installation appointment because I didn't realize my wife got a self install option from a different provider. The rep kept me on the phone for 19 minutes trying to keep me from canceling, I understand that's their "job" but I already had another service. Now 3 weeks later, I am still getting bills, they sent a modem, and every time I call each rep promises to cancel the service for good. 6 phone calls in and each call start with the rep trying to "save the account" - an account that service was never started. So now 2 times a week I am following up again to stop an account that never started. CenturyLink will never get my business because I am not a customer and they have made it unusually difficult to stop an account that never started. I wish there were an option to give NO stars.

Since we started service with Century Link we have had nothing but problems, each rep told us something different, then they said we would be waived a month of internet because we couldn't get the right answers or bills. The first tech that showed was rude, didn't try to help us, just looked around the house and left. Then we were told after we set up for 20 MPS that we could only have 8 when the SECOND tech shows up. We were on the phone for hours at a time, multiple times in two weeks and nothing was changing. We just kept getting told different things. We were going to buy a new home and stuck with them while we were staying somewhere else.

Hey CenturyLink, stop replying with apologies and "I understand" and actually fix the CAUSE of these problems. Responsiveness when called out on a public forum is great but it does NOT make up for an ongoing crappy approach to satisfying customers. Quite a few companies that major on satisfying stockholders first and customers second and no longer in business. Wake up and smell the coffee. We hate your company. Yes, it has become that emotional. For years I have had no choice but CenturyLink. Over and over I have been hit with outages, lower than expected speeds, and poor service. Lines have been oversold in this area so that the bandwidth cannot support the usage.

I used CenturyLink for internet and phone usage for many years. I got tired of paying high prices for slow internet, so I cancelled my services. Now four months after my disconnection date I receive a notice that I have been sent to a collection agency. I called Centurylink and they acknowledge that my account balance is zero. They actually had to send me a refund check to get me to a zero balance. They say they have sent a lot of customers with a zero balance to collection. They would not send me anything to show they were going to remove this from collections. I have contacted the attorney general's office in Missouri. Please do the same if Centurylink is inappropriately sending you to collections.

Updated on 01/24/2019: Well CenturyLink you have used your powers for evil and not good again. No I have not made contact with anyone in your company that has a clue. Cancelled 3 accounts billed to my house (because only one non-working account is good enough!). So to make a long long long story short, my fiance spent 1 hour 22 minutes (yes I bet on how long she could hold out from these mouth beathers) so CL closed all but one account. Now it's been 3 days and attempted to test our new service. Bwahahahaha...it doesn't work. :) Again contacted CL to find out if link was built and working and if we could get internet service. Tech support went thru the basic "test procedures" as a monkey putting tack hammer thru my temple. So the words came thru my phone...the service WAS active Monday but for SOME reason was disconnected. Oh joy Oh joy...they can get bills out on time but no service.

I've had CenturyLink for internet service for over 7 years. I pay over $90 a month for 10mbps and have never received even close to those speeds. When you call tech support you get transferred to a foreign country. And can never get a problem resolved nor are they willing to do a refund on your bill. As soon as Verizon has its tower up we will be switching services. I would highly recommend saving yourself a painful experience and going with any other provider for your services.

I placed my order to have CenturyLink come out to provide internet to my new home. A tech was scheduled to come on Jan 3. On Jan 2 a tech shows up and attaches a box to the house. Tells my wife since the house has not had service before a line would need to be ran. That was the last thing I have heard from this company beside the 4 order confirmations I have received via the mail. I have reached out via the chat function which told me to call engineering. I have talked to engineering twice now and they have talked circles without being able to tell me when someone will be coming out to run a line to house. All they can say is it was contracted out and it should have been done by now. This company has ignored the request to provide service except when it comes to sending me how much money I owe them that has been right on time.

This is the worst company for internet service ever. Speeds are never what you pay for. The infrastructure hasn't been upgraded for so long that it keeps breaking down. I lost internet service overnight and called immediately in the morning to report the outage. I was talking to someone who could barely speak English in who knows what country. They don't know anything about what they are doing...just reading from a script they have been given. An hour after being on the phone they decided that I did not have any internet signal coming in.

I have been a customer since before US West, and I have observed the incremental degradation of the landline quality and customer service response ongoing. I personally have experienced poor landline quality since before 2008. Almost without fail, one or both of my lines go down during moisture related events. I actually had conversations with 2 field engineer types back in 2008 (Jim ** and Andy **) that claimed they were getting ready to put in a new 100 pair cable in the neighborhood to stop the chronic weather-related problems. I was told they were very close to doing that except for some tree trimming and scheduling. Then no one would return any of my calls and the lines were never replaced.

I recently sold my company and wanted to switch the main phone number to the new owner, which took several phone calls and is still not completed. BTW, if you get Oche (pronounced O'Shea), good luck. Try for Andrea or Dominque, who are as pleasant as Oche is unpleasant.

Called CenturyLink again. Internet is sporadic and when it is working very slow. Called CenturyLink and soonest... the soonest they can have a technician is Wednesday. My daughters had a similar issue in Fort Collins which just finally got fixed.

I am over visiting my parents in Astoria and am pretty tech savvy. According to CenturyLink they claim speeds up to 100 Mbps but am averaging over 2 days a 4.2 Mbps download speed. I am currently with Frontier Communication at home and on my slow days it averages above 6Mbps and I am paying less than half for much better, more reliable and faster service than I have ever gotten in the CenturyLink connection speed. Also Frontier has local offices which I can call if there is a problem. There is nothing like having a local contact that knows the area, local outages and can send someone out usually within 1 day if there is a problem.

I know 100% that we returned our modem, just as they directed in the Century Link box with all cables. However they are saying they "never received". I feel like they are ripping off my stepdad because he's older and doesn't know the ins and outs. So I look online today, wouldn't you know it, More people saying the same stuff. Every month they continue to change my stepdads for a modem we sent back. I told him to call and cancel service.

I called CenturyLink 6 times already to return the router because I cancelled the service after being a customer for 14 years but I haven’t revived anything yet. Every time I call they will say, "Yes it will be in the mail within 7-10 days," but nothing came in the mail. Are these people from CenturyLink lying? How will I return this router that’s supposed to be a rented from them if they’re not sending me the return box! So inconvenient. I will call try to call again or I will find help next time.

I've been a CenturyLink Customer for many many years, since before it was renamed as CenturyLink. However they have tested my patience once too many times. I've wasted countless hours and days over the past many months trying to repair my phone service and adjust my bill accordingly (I've also had an excruciating months-long experience trying to get my internet repaired, but that's the topic of another Kafka-esque novel). If you enjoy wasting your life away on hold and a dizzying number of call transfers by customer service people who don't know anything and don't care one bit about keeping you as a customer then by all means CenturyLink is the company for you.

We had an outage on December 31st that involved other people in this area. When it was fixed, it was fine for 5 days. For the last 4 days it drops off constantly, and the only way to get the net back, even for a few minutes, is to reboot the modem. I have had to do this 22 times today alone. I have spent hours on the phone with these people, and they all tell me it's working fine. They tell me the problem is with my modem. They tell me all manner of things, none of which are apparently true. I have had this modem checked out with D-Link and it is working just fine. The problem is a server-side issue and I wish SOMEBODY could understand that!

CenturyLink installed fiber optic to our location in April. They couldn't get their act together to transfer the phone lines until 12/4. Then they failed to port over our vital 800 #s which the old carrier deactivated on 12/31. Down for 9 days now. Another couple of weeks and we'll be out of business. Incompetent idiots.

Updated on 01/17/2019: I have been trying to get a CenturyLink rep on the line for days. I canceled my service the first week in Jan and I just got a bill for the upcoming billing cycle. I tried the chat option and was told I needed to call the retention dept. The 800 number he gave me got the same reaction as the other four numbers I called. These numbers are from the bill they sent me and online info by CenturyLink. The phone is answered by a computer, of course, and I am immediately asked if I wanted to reconnect my services with CenturyLink and when I answer no the computer disconnects my call. I have called all the phone numbers I can find for CenturyLink and the same thing happens.

I am not exaggerating when I state that this company has hands-down the worst customer service I have ever experienced at any business. I ordered home phone for my dad, who lives in a sparsely populated rural area, and therefore has an unreliable cell phone signal. I ordered the installation of two phone jacks. I was charged for both, but the tech did not install the second one at all. The phone reception is poor, and I have been trying to get a service appointment scheduled for nearly two weeks. When I call customer service, I wait on hold for 15 minutes at a time, only to be told that I must be transferred to a different department again and again and AGAIN.

The manager there, I believe his name is Clay, consistently overbooks. I've had 4 "technicians" or guys with tools show up that couldn't complete a new install. Then I was told that I had to pay $400 to have a drop placed. That was at the end of November 2018. Since then I was told that the drop was installed and my service would be hooked up on December 18th, 2018. I received a call confirming the date, it was confirmed and I took the day off. No one showed up. My next install date is for tomorrow Jan. 8th 2019. They say they are coming, however the drop still hasn't been installed therefore they still can't install the internet in my house. So long story short, I've missed 4 days of work and I'm out $400. Now I don't know much about running a McDonald's but I know when the service is bad and the same holds true for CenturyLink.

Ever since the big CenturyLink outage over Christmas, 2018, my DSL connection is CONSTANTLY FLAKING OUT every few minutes. PLEASE FIX THIS ANNOYANCE. I can't stream anything because of it. Browsing the web is painful because I keep losing the connection.

I am humiliated that I didn’t do my research on CenturyLink prior to installation. I have spent an obscene amount of time trying to speak with ANYONE who knows what they are doing!! Transfer, after transfer... EVERY TIME! My first bill... and I desperately want to cancel, and nobody can get me to the right person. It started at install... There is a cable (100 ft too long) going across my neighbor's yard, my fence and backyard. I have dogs and I am constantly watching them to make sure they don’t chew it up. Why would you leave an install that affects the customer AND their neighbor??? They said It could be months until they are back... Well if I ever get to the department that handles cancellation, I will solve the problem myself. Why would I pay $60 for that type of mess!?!? I have every call time and person written down. That is what is what I am mailing in instead of money...

I have been a CenturyLink customer for over 20 Years. We have internet service " Price for Life", at $39.00 per month, Speed up to 12 Mbps. The "Price for life," is somewhat misleading and a marketing ploy. What they should actually state is "Price for Life," until we make you upgrade your service. I keep seeing on my bill that 80 Mbps is available, but of course if I were to go with this CenturyLink would say your price for life at $39.00 is no longer valid. So it is a classic bait and switch.

I signed up November 2017 for their price for life internet service. Someone set me up with a 2nd account, then they deleted the wrong account and now deny I had the Price For Life. Customer service? They have NONE. I was put on hold forever every time I called... Chats took forever to respond, calling in more than once only to end up getting so upset that I was YELLING on the phone. (Not like me at all) I have even been told by the complaint department, "Nope you didn't have it." We are sticking with our decision that I am wrong. What? I even sent a letter saying ok. All my calls & phone chats are gone or what? Why not forgive the excess charges fees for the last few months & give the Price for Life. It seems like an easy fix for me and I would be happy with that.

I DO NOT RECOMMEND CENTURYLINK. I will never ever use CenturyLink. They have the worst customer service. My stepfather, who owned a CenturyLink account, recently passed away. He did not have a power of attorney or anything similar so we can access his account. We called CenturyLink AND went to a store to return their modem. We kept on asking how we can close the account since we do not have a power of attorney. They said at the store where we returned the modem to “just let it go, it will stop”. Of course, it did not stop, the bills kept on coming so I called again.

If I could give less than one star, I would. I had problems with my internet. This frustrates me because I know that every time I call them I will be frustrated for at least 1 to 2 hours just trying to get a simple problem resolved. They sent me a new modem but arrived late. Due to arrival, I had to leave for my winter home before even opening up the new modem. I called about 6 times trying to get to support. Each time, going through their menu tree (IVR), I would get through then the phone would disconnect almost like they were pushing wrong buttons or deliberately hanging up. I was so frustrated and had no more time to waste at that moment. I am now at my winter home and the modem is at the other location, 1,000 miles away.

Mother deceased - 2 months before company sent (by mail-no email ability) forms to switch phone into my name so I could pay bill for a summer house. Another 3 days to cancel one line (there were 2) and put on vacation rate. All had to be done on phone as they have an almost non-existent internet capability. Constantly disconnected so it always took about 3 calls to get someone stable. Calls seem to be handled by satellite people - I'm thinking from their homes. Would not use this company if you don't have to do so.

If you like paying for "high speed internet" that is very subpar this is the place for you. If not I'd suggest going elsewhere. I pay for 12mbps service that slows or goes out when the weather gets slightly ugly out. Wifi slows or goes out if more than one device is running at the same time. They claim they have 20mbps plus speeds. When I tried to upgrade to 20mbps I was informed it was impossible even though 20mbps is available in my area they just couldn't provide it. Turns out that in most of the country they simply can't provide any speed above 12mbps because their infrastructure is too old.

Updated on 02/13/2019: No one came on Jan 2, then reschedule Jan 4, I can't stay home from work wait all day for no show. I canceled the service on Jan 3. Horrible experiences with CenturyLink. In November I made 2 payments: 11/6/18 paid 45.00 for period 11/15 to 12/14/18. 11/18/18 paid 45.00 for period 12/15 to 1/14/19. I canceled the service on 1/3/19 that I owe nothing but Century Link owe me a prorate no internet since Dec 24.

Updated on 01/05/2019: I finally got a ticket issued by CenturyLink to have someone come out to investigate the problem (ticket# ** - Dec 31). The tech (Jonathan) never showed up at my house, never contacted me about the issue and closed the ticket without communicating with me. I emailed him and got no response. I called tech support and got someone in the Philippines and I asked for a language transfer. I was told by a tech support person in Florida that there was a switch that had to be fixed in Charlottesville, and to wait until the end of the day to test my speed. For about an hour my download speed was between 10 and 5 MB download, but by evening was down to the same pathetic download speed.

I wasn't even able to begin internet service. I ordered service on 12-14-18. I was told service would be scheduled to begin on 12-28-18 and the time between the order and the start date was so they could mail me a modem that I could set up myself. From 12-28-18 to 12-31-18 I spent a total of 6 hours on hold with customer service. I was hung up on every time I asked a rep for ID for my notes. I never got a response at all from any of the online contact portals.

Once you make your payment they couldn't care less about you as a customer. After being told multiple times by several reps of different service activation dates I get told, "Well my supervisor can't do anything about it." Not only was I LIED to about the date of my service but I was also charged double! This is by far the worst COMPANY I have ever had to deal with and I wouldn't recommend them to anyone!!

Letter I'm writing to CenturyLink: “Notice of Intent/Final Demand. Jeff Storey: Some years back I first ordered residential landline phone service from CenturyLink. I work nights in a factory and telephone marketers soon rendered my phone service useless for receiving emergency calls as I was forced to unplug my phone to get sleep during the day. I bought TracFone wireless for receiving calls but kept the phone service to connect to the internet via a modem. I later opted to receive internet service direct from CenturyLink without phone service, internet only. The price was tolerable but a few months later the rate skyrocketed yet I managed to keep the internet only. Bill paid on time regularly for years despite the feeling of hurt and betrayal from what I perceived as an unreasonable (and frankly unconscionable) demand on your part for increased payment for the same services for which I had been quoted a much lower price.

Please help us! We are trapped in an area where CenturyLink is the only provider for internet and phone that will service us! They are gouging us to death! We pay about 92 bucks a month for land line, and 8 GB internet service. That's right. 8. The company has us by the proverbial spheres I am afraid. Spectrum wants 1900 to run a line to us, because we are located away from the road. We are basically screwed unless Centurylink grows a heart.

I have been trying to switch internet providers from Consolidated Communications/FairPoint to CenturyLink. The original order was placed on December 13, 2018, I was told several dates between 12-24 and 12-28 and finally confirmed on 12-28. When technician hadn't called by 12:30 pm I contacted CenturyLink and after some time was told that the technician was not going to show up. I was given an option to reschedule for 1-28-19 as the next available date. I decide to investigate other options and when I contacted CenturyLink on 12-19-18 to schedule the new service I was told I had to call two other departments on Monday to get the new connection scheduled. WOW consolidated must be really bad for me to spend this much time trying to switch to another company that is this bad.

They disconnected my service to upgrade without scheduling an appointment. The guy who took my order promised to send a new modem. After 5 calls and a few hours (system hangs up on you) I finally got some who told me they never sent a modem and that the existing one is not compatible for vdsl! So now I have no service and will have to buy a modem because CL says at least a week. Also, tech never closed the job and didn’t bother to check or get in touch before disconnecting service. Gross incompetence on every level.

Sat on hold four different times for over an hour and got disconnected. No one to help ever and no way to talk to a live person ever. When you do finally get a live person after trying all of the platforms that they make it seem like you can talk to someone, via Facebook, Twitter, chat, phone...you still wait a damn decade to speak with someone. My router is out and won't turn on and they have the audacity to charge me for shipping after explaining to them several times I have been on hold for 5 hours and got disconnected. The router has been out for 2 weeks and couldn't get anyone ever on any of the platforms to talk to a person. WORST COMPANY IN THE WORLD>>>PERIOD.

Customer service rep took an excessive amount of time to tell me there was no problem with my service & again tried to sell me something. There was a problem with my service & everyone else as well. She gave me a number to tech support - a telecommunications company could not even transfer my call? I called tech support at least 30 times from morning to about 9 PM & they repeatedly hung up on me. The one time I got through to a tech, the connection was so bad she could not hear me & hung up on me! The only call that had a poor connection the entire day was to the company that provides my landline service. They think they can treat customers however they like because they are the only provider in our rural area. I guess they are correct. As soon as there is any other option, I am gone.

We signed up for $40 dollars high speed internet for life then turned around and they billed us 55 dollars. There are no fast talking or excuses for this bait and switch. They advertised it on TV. We have been with them for a long time. Time to own up to your promises. No excuses, which change like the wind. Get us back to the 40 dollars high speed internet for life.

It’s 2018 and the internet they provided at my house won’t even download a video. Tried to use customer service chat and ask about getting an upgrade and after talking to three different people for almost an hour they can’t even pull up my account! I was laughing at the conversation I was having with these people. Absolute worst service and customer service I’ve ever had to experience. Makes no sense how they have managed to stay in business. Guess they cornered the market somewhere and are the only provider in that area.

A neighbor recently cancelled their CenturyLink Internet service and was required to return their "modem". We are in a fiber to residence neighborhood and there are no modems involved with this configuration. I worked with tech support to resolve this issue on behalf of my neighbor, and in so doing, discovered I too have been billed for a modem for 7.5 years at $9.99/month. I took this matter up with CenturyLink customer service and was offered a year reparation of $120. I declined and a ticket was opened to the corporate office. I was informed I would be contacted in 3-4 days. After waiting 7 days, I called CenturyLink and a customer service rep reviewed the notes in my account. He determined I had been credited for the cost of a new modem in the amount of $107 for remuneration on 7/18/2017 and I was never contacted.

I do not get anywhere near the 40 mbs service I pay for. My modem, provided by Century Link, disconnects from the internet multiple times throughout the day. Requires manual resetting to reconnect. I have been on hold for 3 hours waiting to get answers. The wait for online chat is even longer.

Updated on 01/10/2019: I had CenturyLink disconnected yesterday, therefore as I was speaking to them the person I talked to actually told me I owe them $405.00, so I told them I had already paid them $800.00 in three months time, however I feel like they owe me money. There is no one that I know pays out that kind of money for television. The company told me they were going to send me to collection. I refuse to send them any more. I feel they either the full or half my money back. That is all I have to say about that.

I have been waiting for close to three months to have my internet installed. They haven't been installed yet. I have been on the phone for over three hours mostly on hold. Talked to 8 departments. Each one of them giving me a runaround and on top of that they took my security deposit on the 1st of November and yet their engineers still have not fixed the internet box and cables and not even called us to get it fixed. I would not recommend this company to anyone.

I cannot believe I'm still with this company. The only reason I'm here is because of price but other than that this company is the worst in the market. I dread the day I have to call. I speak with a person, get a "answer" and then they completely do something else. When I call to complain about it and all I get is I was told wrong. Really? Good customer service right there.

I been stuck with CenturyLink for around 5 years now. My internet always seems to drop multiple times a day, keep getting told my house can get faster internet, and it can't, they told me they upgraded my lines to my address, and still can only get 4Mbps (2mbps usable if I'm lucky and on a good day), tried a couple times to upgrade and when they did come, told since I'm at "the end of the line" I can't get any faster. I've talked to them on TONS of occasions, and nothing ever seems to get resolved. Only time anything gets done is if I'm behind, then they all up on disconnecting me. And to top it all off, I pay $5 less than the 25mbps price (Again only getting 4mbps service). Since my area is monopolized and they stopped spectrum from coming here, I'm screwed. We don't do television, only internet/Netflix. Right now it's Christmas break and internet been down all Christmas. Kids and wife not happy.

Prism is better than the other providers in this area by far. They are monthly adding a few $'s here and a few $'s there, until you call in and complain, threaten to cancel the service because it is way too high, then they give you all these discounts and get the bill way down. Then it starts creeping up again. That is the only complaint I have with them.

I was put under contract without being notified or even told via phone. Had my monthly bill auto deducted from my bank account for 41.94 per month. When I cancelled the rep told me I would have that amount taken out for 4 more months to pay off contract. Instead 191.85 was taken 12/11/2018 and left me without money in my account.

I signed up for the 'price for life' promo in July in a CenturyLink store. I was told I would get 40 mbps for $40 for as long as I have CenturyLink. This month the bill was $55. I called the local store and spoke with Aaron who informed me that there was a loyalty discount on the account that had ended. I mentioned that I had just signed up for the promo in July and don't understand how this is possible and said that I would go to the store and speak to the rep in person. He said that all the physical stores have been closed and that he would have to transfer me to a billing specialist.

I am shocked at what I had to pay every month. $375.00 for their service. I found out that they are a bunch of uncaring robots! I had to go into the hospital for an emergency. I found out that I had a cancerous tumor and it needed to be removed. I called CenturyLink to let them know that the payment was going to be late and if that would be ok. I was told by a very rude person that if I didn’t pay now, that they would discontinue my service. So I lost the service.

I recently tried CenturyLink and am very unsatisfied. I signed up for their 80 mbps plan for $45 a month and of course there were issues. There are numerous phone lines in my apt (used to be leasing office) and tech claims that they need 2 working lines in order to get 80 mpbs. And of course, according to the tech, only one phone line worked so I'm only getting 40 mbps. So I asked to only be charged for that plan and guess what? It's the same cost! Go figure. And they could not run another phone line because it was an apartment. Well I had another landline phone company come out to look at it and there are at least 3 lines working in my apartment. And of course they want to charge you to have a tech come out. SCAM!!! Whatever the alternative you have to CenturyLink, GO WITH THEM.

My neighbors and I are over 3 days with no internet. They have lied 3 times about when may be restored. The internet repair number routes to clueless agents who can only follow stupid scripts, have no internet experience, can't spell "IP", and have no ability to escalate. I also learned the hard way that you are not eligible for any poor performance credit due to their neglect. You can only ask for credit for actual downtime, which they don't properly track our monitor. Their service is so bad they place a bunch of phone operators to keep them shielded from a customer. It is clear they have no idea where their checks come from. If I had the ability to swap providers I would do it post haste. These jokers are the only providers available to me. We are hostages with zero recourse. If you are one of the fortunate ones who has a choice, course ANYTHING other than last-CenturyStink! You won't be as sorry as you will be going with this terrible service.

Do not sign up for Simple Pay/Billing. I get billed $75 every month via credit card for the service and price I signed up for. Then the next day after the $75 charge I get charged $45. The kicker is CenturyLink has no record of the $45 charge even though the transaction type on the credit card is exactly the same. Been dealing with it for 4 months. Got a case number assigned but when I call nobody in Simple Pay or Finance has any access to case numbers. Unbelievable.

The supervisors are horrible as well as customer service. I called many times moving into my new place, and even sent my LEASE AGREEMENT. After promising me services all they can tell me is, "Sorry we won't get you any service any time soon even though we've promised otherwise."

We were without internet twice this afternoon. The second time I spoke with Ivan, who asked for my callback number (just in case we were disconnected). He claimed we need a new modem (though ours is only a year old). When I asked him to explain his reasoning to my husband, he hung up on us. This is typical of CenturyLink's customer service. Their dealings border on sexist, and they need to install better equipment in our area! Please, if you are unhappy with this company's service, go to Change.org and search for my petition, called "Please Force Century Link Executives to Listen to their Customers"--sign it and share it!

I just spoke with the CenturyLink Financial Department about my due date regularly changing. I am displeased that they were unable to help me. But more so by the fact that the man I spoke to spoke over me the entire time we were connected, then said he didn't understand what I was saying??! Maybe if he did his job and listened to me he would have been able to provide the customer service that I deserve as a paying customer. He was rude and disrespectful the entire time. I am pretty happy with my internet service, other than the occasional lag, but their customer service is just terrible.

We have been CenturyLink customers for many years. Initially the speed was great but over the years speeds have dropped substantially. Last time I measured I was at 1.1 Mbps download speed. There are very few ISPs in my area but as soon as I can find one who provides improved/advertised speed I have been paying for, I am gone. This company is terrible to deal with and is truly not interested in customer satisfaction. Stay as far away from CenturyLink as possible.

I am a customer with CenturyLink (previously Quest) for more than 20 years. I have been battling with this issue ever since we began streaming live TV about 6 months ago. Multiple phone calls and 3 technicians later and no resolution. I finally did some troubleshooting of my own. I have uncovered the issue. Each time I connect to my CenturyLink WiFi on my S8 cell phone the live TV begins buffering until I disconnect the WiFi on my phone. And then poof, back to normal. Streaming perfectly. How do we get this fixed? It's not a CenturyLink problem. It's not a Sprint (S8) problem. Whose problem is it? How do we fix it? Unless CenturyLink can come up with a solution by January 2, 2019 other than me hiring an electrician to re-wire my house, I will be calling Cox Communications to come in and install WiFi!!!

I wish I would have read the reviews before I tried to get service through CenturyLink. They readily took a $175 deposit for phone and internet and set up an installation date of 12/14/18. No one ever showed up and after spending half the day getting bounced around on the phone, I finally went online to chat with a live agent. She was unable to find my account information and offered to set up a new account. I told her, "I’m not going through this again. I want my services installed or a refund." She said she was unable to give me a refund because I had no account on file with them. Just verified with the bank that the money was taken out of my account. Thank you CenturyLink for straight up stealing from us! I would give 0 stars if I could. Customer service reps were very rude and I even got hung up on at one point. What a joke.

I have been a CenturyLink Customer for over 11 years, and have never missed a payment, but good customers and loyalty means nothing to them. Back in October they tried to say that my payment had been returned from the bank. I looked at my bank statement to see if that was true, and that was not the case. It had been taken out of my checking account. I called customer service to try and get it resolved and they told me to fax a copy of my bank statement to them, so I faxed it to the number that the lady on the phone gave me. 2 weeks later I checked my statement and they had still not removed that charge. I have been calling for over 2 months and have talked to at least 6 different customer representative and they still have not fixed the charge. I have faxed my bank statement 2 different times now, and actually had my bank do it the last time, and still it has not been resolved.

We unfortunately have had them for 15 years and it seems like every other month I have bad or no service. When our internet is slow or nonexistent we get told there is no outage in the area. Last year I had no service for a month but they still charged me. I can't see this company in business in 10 years. Look at the reviews here and elsewhere. Once consumers have other options they will bail.

If you plan to try to access the internet, you may want to plan to do so while eating. It is a multitask deal. The service is slow and if you are using more than once device, you may as well go for lunch! If you want to call someone who is supposed to care, you may as well call your parents. The "customer service" reps as they are called, do not give a rip about your experience. They just want to "upgrade" you to a better service that is in reality the same or less for more money. How are they still in business? My butt clinches when I think I may have to call their "customer service" number in the future!

One of the worst companies I’ve ever used. It’s absolutely ridiculous to pay for a service that works half the time. I have had the same conversation with so many people it’s insane to me that they don’t keep record or notes of precious conversations. They have tried everything to troubleshoot my services and it still goes out multiple times a week. They tell me they can send a technician out but that if it is an internal problem they will charge me $85 and there is no way to know if it’s internal or external before they come. $85 when I have already wasted so much paying for a service that doesn’t work! I will be calling Cox to get internet through them and cancelling CenturyLink. I’m willing to pay twice as much at this point for something that actually works.

DirecTV should have never merged with CenturyLink. The company has literally wiped me out of money, and blamed it all on DirecTV. No one pays the amount of money they are asking for television. I have paid out over $800 in the last three months. CenturyLink blames DirecTV when it is not them at all because DirecTV says I do not owe them anything. I really need some help with this. I always thought Comcast was the worst company ever. Now I look at CenturyLink as the second company worst ever. They are nothing but thieves.

Greetings. I am a CenturyLink customer and have been so for several years as was so before the merger with Embarq. I am writing this letter to upper management about an experience I have had with your company and hope this matter gets taken seriously as it directly relates to customer service and the quality of which it was provided.

I have been a CenturyLink Prism customer for more 6 years. I received a telemarketing call while at work offering to lower my bill by switching the Prism to DirecTV. Warily agreed to switch when offered a $300 Visa gift card before Christmas and a reduced bill. Set up appointment for switch. My wife and college age son work from home on internet. Appointment time comes and technician is a no show even after confirming appointment night before. However someone at DirecTV or CenturyLink cancelled our service.

I had been a customer of CenturyLink since July of this year. On November 30th, I notified CenturyLink via live chat that I was moving to a new location within the same city as my old address. They said they would process an order for my move on December 4th. I took my modem with me to the new address and was able to use the internet seamlessly in my new home with the same device... until today, December 12th. I actually made sure I contacted them yesterday, December 11th, to follow up with my change of address request, since my service address was still showing up online as my old address. I was told that my change of address request was still pending and that I did not need to take any further action, since my modem was working fine at my new home.

I have been a customer for many years, however I moved to a location they didn’t provide service to. I canceled my account. CenturyLink kept charging my credit card for months. After disputing the charges I finally received a check for the fraudulent charges. A couple months later I received a letter that I owe $92.53. No explanation. I have been dealing with this for almost a year. They will not send me an itemized bill. Now it is sent to a collection agency. Still no idea what the charge is and the collection agency has asked for an itemized bill and that was months ago. I Have never dealt with a more DISHONEST and uncooperative company. I’m cancelling DirecTV too!!

2 years ago (12/2016) CenturyLink agents knocked on my door and signed me up, 2 year contract, to have Fiber installed (box attached to the siding on my house and holes drilled through the wall of my house). For two years I got 40 megabits for $33.97. I missed these agents knocking on the door (11/2018) on a Wednesday midday. I have since spent many, many hours on the phone trying to get the same deal my neighbors who were home got. But instead the best they can offer me is $50 a month for exactly the same speed. They cannot/will not connect me with these agents who came door to door and left viral worthy surveillance video commentary about homeowners who have cams (they should know the cams also have audio) or offer me the same deal.

We began service with Centurylink in November of 2016 at which time we began paying for 40 mbps service and leased a modem from Centurylink. We had issues with our Internet being slow so in January of 2018 we requested to be upgraded to the fastest speed of 100 mbps. The agent did not advise us that we needed a new modem in order to get the higher speed. We ran speed tests and discovered that we were only getting 20 mbps. Centurylink tech informed us that we needed a new modem to handle the higher speed and shipped one on 12/11.

I have had CenturyLink for about 6 years now. Since the beginning it has been an uphill battle to try and get internet service that actually works. They are the only provider in my area which makes it even worse. After multiple calls and service techs in the beginning I was finally able to get about 10 mbps which is not good but it was something. So recently my internet dropped to 2 mbps and my kids are screaming. I called CenturyLink and had a service tech come out and he said they had me set at 4 mbps again and told me to tell them to put me back to 10 mbps. So I called and they told me it was not available. They told me that they can only send a certain amount of mbps to my area and there was no more for me and the reason I was back to 4 mbps is because I called in and lowered my amount. Why would anyone lower from 10 which is no good to begin with to 4?

services within this time period, you will not incur any cancellation charges or disconnect fees. If you believe there is a discrepancy between the amounts listed here and what you were quoted at the point of sale, please contact Customer Service at the numbers in this letter within 30 days from the date of this letter."

CenturyLink Don't Do it!!! We have been CenturyLink customers because they're the only providers in rural N. Fl. Our whole neighborhood can't wait to leave them! Internet is terrible! Service even worse! To send out a tech $85, to get modem replacement $100 or $10 a month! Xfinity is now coming to Starke. Bye bye CenturyCrooks!

CenturyLink sent me a letter saying Sept. 10 2018. Saying (Thank you for your electronic fund transfer payment for $231.40. Unfortunately the bank has returned your transfer unpaid because they were not able to locate your account). This absolute makes no sense. The payment was a money order. I talked to someone back in Sept and they did an investigation and said this problem was resolved now. Dec 6 I'm getting another bill for not paying the Sept bill. I have receipt of all my payments every month and a CenturyLink bill from Sept, Oct, Nov - nothing about this $231.40 and now all of a sudden the same problem is back again. The problem with CenturyLink is so simple - too many computers and no real people working on billing.

I haven't had internet since 11/15. They had been here 5-6 times. Each time I have to take off work. Every time I call I'm on the phone for at least 20-30 mins. They keep saying someone else has to come out then no one shows up till I call again. I WOULD NEVER RECOMMEND THEM TO ANYONE!!! I don't have cable so I stream my TV. So I have no TV. My phone bill was $35 more this month for over data use. My husband spent $90 on a antenna so we would have TV. So totaled I have spent $125 cash and lost $200 in lost wages and still have no internet. Absolutely ridiculous. Never get Century unless you like the headache and their inconvenience and incompetent employees.

I missed a day at work waiting for a Technician that one of the representatives said was coming on the 7th. He said it would be easy since we already had a modem and all he had to do was install our new service. No one came, no emails or calls were sent out and there was no note left in case they did come. I tried to use the Where's My Technician feature on the website and it refused to work.

To this day I still cannot access my account. I am on Simple Pay and autopay but I still cannot get into see my account. I have chatted with countless advisers and they still cannot help. I keep getting told to try back later. Could be the website. Every time I logged in the site it tells me that I am not eligible for this service. I am fed up and about to look for other services and maybe talk to the FCC. Sad that a customer cannot see their account but hey they are taking the money every month... This has been going on for over two months now.