CenturyLink Reviews

My elderly father and I cancelled his service in November - he had signed up through AT&T and we cancelled the entire bundle at the AT&T store where they assured us that all was cancelled and sent us to UPS to mail equipment back. Since UPS would not take the CenturyLink device, we called Century Link to see if they wanted it back. Couldn't get them on the weekend, called back multiple times - at one point they said the system was down, they struggled to identify the device and his account but eventually we got a mailing label to send it back and were assured that all was cancelled.

I had an appointment set up as a new customer for fiber install. The tech showed up within the window but sadly it's all downhill from here. After a few hours of the tech making a number of calls for assistance I was left with a partial install but no service. The tech indicated they would have another person out on Monday and gave me the same 9-1 window. Monday I called to confirm the appointment as I had not received the automated confirmation call. I called and after extensive wait, I was transferred multiple times to different areas and people eventually being disconnected.

Trying to get Autopay reactivated after one of my credit cards expired has been so terrible that it is now laughable. Today was my fifth call with the company, and now a third late fee. The representatives continue to tell me that everything is set up correctly, but then I get a new paper notice every month that my account is delinquent in payment. I wish I had done way more research in choosing another provider.

2 stars given only because the people I have been in contact with have been pleasant enough to talk to, only positive thing I can say about this experience. Regardless, my wife and myself closed on a home April 12th and wanted a new internet service provider to go along with it. Nothing against the ISP we had at that time, but CenturyLink was offering a pretty sweet deal of $60 a month, no contract, 1 gig speed. In prep for the closing, I closed my account with my current ISP on March 28th and signed up with CenturyLink that same day, gave them my initial $60 payment, and had an install date of April 20th.

My family cancelled CenturyLink in January and when I contacted them to ask about equipment returns, the operator couldn't find my account. In March I received a call from the final billing department where I explained my frustration with the fact that the individual I already spoke to couldn't locate my account, but now they are calling me regarding a bill for the equipment. I requested a shipping label and was told that I needed to go to a website to print one off, however after typing in my information it said it couldn't locate my account. I called back and the lady said she would send me a label that would arrive in 7-10 business days.

I recently bought a new modem and upgraded to 20mb per second. Also they never said to return the 15 year old modem. Since they have been trying to bill me a high price for the valueless modem which I received no box nor return address for. I bought this modem because my old one is not capable of the higher speed, so they told me. I bought the expensive new modem and upgraded my speed to 20mbps. I’ve never measured over 10 and when confronting them about the bill for the old modem I inquired about the higher speed that never came. Get this, the higher speed is not available in my area but they were happy to charge me for it anyway, I imagine assuming I was too stupid to measure it or they are totally incompetent or both.

CenturyLink is by far the worst internet provider I have used in my 31 years on this Earth. They only offer 20mbs in my area which is fine except we may get 10mbs on a good day with speeds decreasing well below 1mbs regularly. We would like to upgrade to faster internet but I suppose they figure people don't use internet in my area. To conclude, when moving I will choose where I move based partially on the internet providers in the area and CenturyLink has without a doubt lost a customer for life.

Updated on 05/04/2019: After posting my review on this company on this site they will not let me respond to their response in a public format. I do understand why. After speaking with a member of the Customer Relations team I was promised that my problems would be resolved by 8:30 am local time. They always say local time. They never give you the time zone. During this chat the person that I was working with ended the chat before helping me.

After selling my home and buying a new house that wasn't in Centurylink's service area, I requested to turn my services off. Apparently that was never done and now they are trying to collect on a service I wasn't using. This company is a sham. This should be an easy issue to resolve. Just write the service off for the time period I didn't live in the home. Done. I own a small business and would NEVER charge my client for services they did not receive.

I know I'm just a small fish in the pond but this help the anger building within me by just being able to write this down. My wife and I recently decided to cancel our landline service and use only our cell phones. Our landline was never used. We switched to fiber optic internet because that was the only available option according to Centurylink.

I have had nothing but a major run around when trying to cancel my home phone service. I have now been on the phone for 4 hours. Transfer, transfer, transfer to another department. How hard can it be? People are extremely RUDE and lie. No one knows how to help me.

Do NOT sign up with this company. After prepaying for montly business internet with the modem, service, and install, I cancelled and was unable to get information on a refund. I've called in today and spent over 3 hours to be told that I am getting back $60 on a $231 bill, but no surprise here, given no info and put on terminal hold. Whether it was Willie, Jennie, or Sergio (who was the worst at 877-908-0258, answering my call with a snide "refund on what" after I explained my situation), everyone told me I needed to speak with another department once I asked for specifics and placed me on hold.

I have had CenturyLink Internet at my home for the last year. When there is an outage or a billing issue, you can only reach them from 8 to 5 M-F. I used SimplePay where they charge a credit card once a month for the service. When a new card was issued, they couldn't process the old card and cut off service on Friday night at 12 midnight. I tried on Saturday to reach them and no one is available. I use the internet for business and that left me using my mobile hotspot to connect. CenturyLink just doesn't get that it. They are old school and are trying to compete with the likes of Comcast and others that have support available 24/7. I'm not a big fan of Comcast but at least they can be reached anytime you need them. When cheap price means cheap service - I'll elect something other than cheap! Buyer beware.

I have been using Centurylink internet service for approximately 5 months. Things were going pretty well up until the beginning of April. My service was down quite often and then I would have to reset the modem on a regular basis. There were days in which I had to reset the modem multiple times. I never received any notice from Centurylink regarding this issue. I finally called for a repair. A very nice technician arrived to explain that there was nothing that he could do as it was an outage in our area. There were days that the internet speed was slower than dial-up internet.

I had internet and DirecTV bundled through CenturyLink. I cancelled my service in March of 2018 because I work from home and needed faster internet than CenturyLink could not provide in my area. I called, cancelled my service and disconnected my account. I was given a disconnect code (remember this part later) and told everything was fine. DirecTV did stop charging me their portion of the bill the next month (which is further proof proof I did cancel). While doing my taxes in 2019 I realized they had continued to charge me. A total sum reaching upwards of $1,000.

My husband has tried for 3 days to get information from CenturyLink on how to get the senior phone discount for his mother. He has received an authorization from Lifelinesupport.org. He keeps calling CenturyLink to set up the discount and they don't know, or shuffle him off to another department. He has now been on the phone for 1 hour and 45 minutes. He has been hung up on 3 times, given numbers that are disconnected, connected once to an operator in Louisiana, who then connected him back to this district, which hung up on him. The phone tree had no option, but a referral back to Lifelinesupport.org... which he has done. You would think at some point, they would maybe go up the chain of command? You can't tell me, my mother-in-law is the only senior citizen to want this discount. So, what is the deal? Is there some magic phrase we aren't using?

This was just a horrible experience! The service did not work for me and I had to try FOUR times to cancel the service. Then I got a bill for 51.00 for a service I never got and used! Don't use CenturyLink for any reason. Use two tin cans and a string- it works better than CenturyLink.

We have had CenturyLink for the last 15 years. The best I can say about them is that IF the service is working, it is average at best and if it's down, GOOD LUCK contacting customer service. You can sign up online but if you need a problem fixed or if you need to cancel your service, be prepared to spend the day on hold as they devote no money to taking care of existing customers. Additionally, their employees are dishonest and over the years have bold face lied to me and to my wife, sold us services that we did not request I assume to make a commission. If you have any choice at all, DO NOT use CenturyLink. Comcast is bad, but CenturyLink is arrogant and condescending and makes Comcast look amazing.

I have rarely felt so de-humanized when dealing with a company. Their automated assistant is HORRIBLE. It takes forever and is often wrong. Once you are done with the incredibly frustrating experience you STILL wait on hold for 30 minutes. There's a reason internet companies are loathed. But they aren't even trying to get better.

I thought Comcast was bad specifically due to the continual price hikes. CenturyLink on the other hand takes the cake. I have had CL for over a year - never had good service. Half way though they told me that I didn't have enough mbps (or whatever it is). I paid more. 5 months later they told me the PROBLEM WAS THAT MY LINE WAS DEFECTIVE AND AH OH I COULDN'T HAVE GOTTEN THE INCREASED MBPS EVEN IF I DID HAVE A WORKING LINE. Guess what? They refunded me...$50. In their feeble minds this was the 5 months of $10 per month I paid for increased mbps when it wasn't even available. AH...What about the defective line. Ah???

I was planning to take my children out for spring break but you people took over $400 from my bank account and I had to go home and break their hearts. I now have $19 in my bank account thanks to you. I was told I haven't paid you in a few months, but I definitely have been paying. Also, if someone legitimately doesn't pay for months at a time, do your damn job and shut off their internet, don't wait and then smack them with a huge bill. If there was another company in my area who would provide me internet access, I would switch in a heartbeat. CenturyLink, you should be ashamed of yourselves.

I have had a phone/internet service with CenturyLink since 2013. We have never used the phone in 6 years. When I called to ask to switch to just internet only I am told I have to pay $75 to get rid of the phone on my bill. 6 years I’ve had this service well out of contract or promotion and am paying double.

I've had low bandwidth issues for 6 years. About 2 years ago the DSLAM was finally marked as bandwidth exhaust and their networking team was looking into a repair. After the date pushed back a month twice, the ticket number got closed and "Permanent Bandwidth Exhaust" with no plans to fixing the problem. For the last year the internet is so bad I'm getting packet drops and I have to reload pages several times to get them to work.

I ordered a landline. When the installer came out on 4/22/19 he was going to attach a device to my modem. I told him no, if I wanted VoIP I would have purchased Magic Jack. I want a landline. He said he did not know how to do that and called his supervisor. He told me that copper wire had to be installed and they would be out on the 24th. After waiting 6 hours I called to get an update only to find that they were not scheduled to come out and that I would have to install the copper wire myself for a landline. When I asked to speak with a supervisor, I was placed on hold, the rep returned to the line and told me I would have to install the copper wire myself for a landline.

We signed up for high speed service. An installer was sent out a few days later. It was discovered that the service line to the house was bad. Only 2 of the 4 wires were usable. The installer called it in and the next day another crew came out to address the problem. It was determined that a new line would have to be run. It would involve tying into the service box located in the neighbor's yard behind our house and running a new 55 foot line. They would have to get approval from the higher up management. Two weeks later I got a call from CenturyLink saying that it would not be cost effective to run a new line and I would not be provided service SORRY. So if you live in an older neighborhood CenturyLink will not provide any improvements. 55 feet is TOO long.

Service tech left a mess and incomplete installation job with ethernet connection and mounting plate hanging off the wall. Had to make a second service request and got a good tech who completed the job but I had to wait two weeks to get the second guy to come finish the install. Spoke to AT&T rep who sold me the "bundle". He got ahold of someone at CenturyLink and they said they would not charge me for the month I didn't have any inter setup and apply coupons to use on future bill. Had the internet for about two weeks when the modem stopped working. After spending a couple hrs on the phone, the tech got it updated to working again. Also had him help me set up my online account.

Cancelled my service with Century July 22 2016 just to be contacted 4/2019 I still owe a bill. Well why was I asked for a forwarding e-mail when I changed providers which I gave them but no e-mail ever came? They already have my phone number - no call about a past due bill. They have my mailing address as well and guess what? No past due bill in the mail either - but a collection agent had no problem contacting me about a three year old past due bill by phone and by mail. How did they do that? I'm guessing they didn't get the info from CenturyLink 'cause they don't seem to have it no more.

This is now the third time I have called CenturyLink customer service at 9:00 AM CT, and I get the recording that I am not calling during regular business hours. Per my bill and their website, their business hours are 8:00 AM CT-6:00 PM CT. Why is no one answering my call?

We have had CenturyLink since moving to Dublin in 2005. Over the years we have contacted customer service innumerable times about slow and unreliable internet connection. We have upgraded, had service personnel out, canceled our landline phone in hopes of that helping. NOTHING has helped. CenturyLink internet service in Dublin is HORRIBLE. We are searching for an alternative provider that is not satellite or cable. Unfortunately, CenturyLink is about the only choice here. If you can set up ANY other provider, do so. CenturyLink DSL is slow, unreliable and impossible to get on at peak times.

Terrible connection from start to finish consistently and customer service that does not help. Stay away from this internet company. We have had this internet for 2 years and it has never been good internet. I'm switching to another provider Thursday.

I’ve been a CL customer for about 10 years and the internet service over the last year has retched. I recently upgraded to 80mps service and speeds are no faster than the 25mps service. Frequent latency or complete interruption for web browsing, Fire Tv, even email. Over the last several months I had on average, two complete outages of 12-48hrs per month...nearly one every other week. I’m current using my cell service to write this review as CL internet service has been down for 24 hrs. Customer service is polite enough when available but, any fixes or repairs are slow if they happen at all. I’ve called twice about the slow speeds and nothing has changed.. The only other choice in this area of Virginia is going to satellite service and I’m seriously considering it at this point in time.

Stay away! It's about the worst Internet provider in the area. I paid for the 100Mbps package and I routinely get less than 5Mbps download. When my 24-month contract finished, I magically stopped getting paper bills as well. I called a couple of months later and it turns out CenturyLink has been charging me over $100 per month for the worst service I've ever had. Just STAY away from this company. They don't invest in their infrastructure or people. I would put their billing practice as borderline scam as well.

This will be my third time calling them to cancel my account. I usually don’t leave a review, but this company is driving me crazy by billing me every month after I called several times to confirm that my account was canceled. Don’t do business with them. Their customer service is too bad and can’t get anything done for you.

This company has the worst internet connections and speed in older neighborhoods. They won't upgrade out lines from copper to fiber. But they keep taking our money. They have football stadiums named after them but can't take care of their client's internet needs. If they can't provide the required connections and speeds they need to reduce their prices. As I am trying to do this review my internet keeps going in and out!!!

Without any notice my bill went up $30, so when I called to inquire I was told that my promotion rate expired. I asked how to reduce my bill and the representative said I could purchase my modem instead of leasing it and that she could offer me wifi for life at $45. Sounds great until without you know that your speed reduces to 10mb from 25 and also I was told when I had my service connected that the cost of the modem was $100 and I could pay for it on my bill. At no time was I told I was leasing the modem by the install tech. Now I tried to return the modem but when I went to log in to print a return label it does not recognize my account#, Phone# or email address.

Bad company. I moved in a new house and had to switch providers because CenturyLink wasn't available in my area. So, I called and spoke with someone to make sure everything was in order. The rep stated there was nothing owed and I did not need to return my modem because of how long I have had it and it was paid off. So, a few months go by and I get a bill. Called back, and they said I owed for the modem and I explained the situation, now the story changed and the 1st call never happened, according to them. I send the modem back, my account says nothing owed.

Last fall, my father had passed away and our family tried to cancel tv & Internet services he had ordered. Even after providing death certificate and returning equipment, we could not get the deposit back and my 91 year old mother started getting collection letters for $400. The account was only in my father’s name so legally there is no recourse but absolutely abhorrent behavior by CenturyLink. Even after going to the local corporate office in Altamonte Springs, Florida and trying to explain in person WITH my mother, they still wouldn’t budge. Shameful business practices and I would give zero stars if I could.

The only thing worse...than the service is the customer service. Supposed to get up to 12 MBPS - have NEVER received more than 3.3 MBPS. Can't use Skype or anything requiring real broadband. Contacted chat and they actually had the audacity to connect me with a "customer service representative" that turned out to be a bot. They should change the name of the company to 17th CenturyLink. It's so bad, I'm switching to Comcast, the most hated company in the U.S.

I woke up today to my internet services being disconnected. I’ve called numerous times and been transferred to numerous departments and been hung up on 3 different times. I’ve been told there is no record of services to my address yet I have all the receipts and bank statements showing service and payments from me. I am trying still to get customer service to respond and have yet been given help. I would like to know where my money went if they have no record of my account? Who was I paying? They ask me if I want to restart services with all applicable fees. I had service. I don’t need to restart. I want the service I’ve been paying for.

CenturyLink will not upgrade our Mbps on the whole road and just a few roads over they have 40 mbps. We have 3 but for some reason they say they will not upgrade us yet we pay the same amount of money. They do 3 roads down. We are all talking about the possibility of a lawsuit against CenturyLink for not holding up to their promise. I have a few people including myself promised 40 mbps but After the internet was installed I was told I can only receive 3 mbps. Now if that’s true that’s false advertisement and we feel we are being overcharged! Don’t use CenturyLink. Stay away.

After 29 years of complaining about horrible internet speeds, overseas representatives, waiting for promised upgrades, I have cut the cord! They are the only option for internet, other than satellite or cell phone. I just spent all day off work waiting for a service technician that never showed up or called. Not the first time this happened. Three separate calls to customer service---53 minutes on hold, I was told the service technician stopped at the hub down the road, and could not hook up the new high speed internet they sold me 10 days earlier, and left. Now I have to wait up to 30 days to receive my $100.00 deposit. Stay as far away from Centurylink as possible.

CenturyLink doesn't offer any decent filter to prevent spam calls, so we received with numerous unwanted calls every day. Internet speed is also very poor - we called several times and were told that nothing could be done, since we live in a rural area. We're switching to a different provider.

Trying to resolve the issue asking for supervisor I was hung up on one-time, transfer twice 2 departments in companies that I did not want to and further calls made. Still have not received a supervisor to help me with motion. I want you to talk to him supervisors that customers I'm not important to them. Even after speaking I'm not sure of how far what I said will go to help or not. I've been a customer for over 20 years that I could say that the past few years my experience has a wit and far below the standards I would expect to have.

While I understand that in some areas 10 Mbps is is the fastest you can get however when I had first signed up the representative told me that if I paid for basic install (even though my house was already hooked up), that they would most likely be able to provide me with faster service. At the time I didn’t want to pay $50 to figure something out that CenturyLink could have figured out by sending a tech out to spend five minutes doing. I have been with CenturyLink for about two years without a late payment and I pay over $40 a month but after several calls to customer service they refuse to Bring my speed up to an acceptable number. They claim that it is because of where I am. However my neighbors get 25+ megabyte a second and the nearest house is 20 feet away from mine. I own my house outright and I have a 12-year-old son and a brother that lives with me, all of us using Internet pretty much The whole time we’re home.

Today I was told my payment bounced at my bank and then I called my bank and it was never presented to them. So today I called CenturyLink and they charged me a bounced check fee and a charge for my debit card. Myra the rep was not nice one bit. Well I have had them for the past 6 years. So sad this company can treat customers like this.

My original payment failed as it was an expired credit card, after suspending my account I replaced my credit card with my new one. Services were immediately restored, however the next day my service was suspended again. I have spent 4 days now over 6 hours dealing with customer service to only hear time and time again that they have sent my information to their supervisors so the suspension could be lifted. Somehow the payment was not credited to my account. They have not completed this procedure 5 times and everytime they "promise" my service will be back up in an hour or so.

I have had ongoing issues since beginning with this company. Today was the last straw. Please beware.. First I was offered a home phone I did not want or need when signing up for internet services. At this point I continually declined and the representative on the phone continually pushed offers until he came to one to get his sale telling me I could cancel at any time after 30 days if I really did not want this service at no cost. I finally agreed to add a home phone to try it out and see if we could find a use for it, after continually asking for reassurance that if I do in fact bundle in the home service I would be able to cancel at no cost if I decided I did not want it. He insisted that I had to wait 30 days and then cancel and that any time after the 30 days would there would be no fees.

I have been a customer of CenturyLink for 4 years. Internet outage this past Tuesday 1:50 pm was a nightmare. They first said service will resume at 10 pm. Didn't happen. Called back. Was told service will resume. 2:30 pm Wed. No... didn't happen. Called back was told 6:22 pm this time. Did not happen then either. Finally 11 pm, the service resumed. I called CenturyLink for compensation. This was very stressful. I lost over $300 income due to service outage. Nothing was done to compensate for loss, pain & suffering. I use Roku for TV so I couldn't even use TV and weather was bad. I have been a loyal customer for over 4 years & I don't even get a loyalty compensation offer for my stress, pain & suffering.

If you deal with CenturyLink you should probably record them like they say they are doing to you so you can point out how they lie. After having my Bill raised and making several attempts to get in contact with someone who could actually help me with this and agreeing to to the internet price Lock for life. I was told because I was paid in full. My new plan would be prorated. Not true at all. I ended up getting billed for the whole month at the higher price because they couldn't do the change before the cutoff. As a current customer this is how they choose to treat you. I will definitely be looking for a new company to do business with. These guys should be investigated for fraud and deceptive business practices.

CenturyLink recently installed a new service line box in my front yard, which I did not order. I believe it was to service some of my neighbors. Regardless, they left my front yard by the service box a total disaster. I now have a crater in my yard which needs to be filled and the dirt needs to be worked and grass seed put down. I live in Iowa so realize the dirt work and grass seed needs to be done at the right time of the year. Will they come back and take care of this or do I need to call and arrange it? Please let me know as soon as possible so that I can get my front yard back in order before it becomes nothing but a crater with ruts and a muddy, weedy mess.

I’ve had CenturyLink for 3-4 years and decided to call them to work out my bill since I was overpaying much more than when I started (that’s a whole separate issue itself). The representative I talked to provided me a price for life to upgrade my service but stated I would need a technician to come out to install (which I’m getting charged $90 for). I scheduled the appointment but they could only do an all day appointment on a Saturday with no specific time. I waited until 5pm that day and no one showed or even bothered to call. I called the customer service line and they told me I had to call back on Monday because my area/state is closed on weekends...seriously? I then call on Monday to ask how this happened and why no one even called me and was provided no real explanation other than “the tech didn’t have some of the things to do the job.”

I've been a customer for several years. My price just doubled when my contract expired even though the bandwidth keeps decreasing. I currently have 40 Mbps service (in theory) but their website is now saying that I only qualify for 12 Mbps speeds at the price I used to get. I've been a loyal customer and was never late on a bill. This is no way to treat me. I'm going to Midco and getting 1 Gbps at the same price Centurylink wanted for their 12 Mbps.

Updated on 05/12/2019: On 4/6/2019 I wrote a detailed complaint and Century Link gave me an apology (on this site) and they are well aware that after the initial complaint they post this nice apology with an offer to further look into. Of course on the site you cant see the BS that the review delay team puts you through. First they believe with time you will be no longer as pissed as you were. Second they ask for your phone number and then say they cant find your account, and require more information.

After 5 months in my residence, CenturyLink reps continue to tell me that their service is not available in my area. A residence, a twin duplex that shares a center wall with me, received an CenturyLink install and has received internet three weeks ago. In December, CenturyLink asked for a deposit for the install. They received a deposit. I was told that a “Jason **” would be in touch with me. Their field agent, “Jason” has yet to contact me AFTER he emailed the builder to have us get in touch with him.

I have put the order in on three different occasions, and each time the rep assured me that the order was the one I had initially been promise $79 plus junk charges. Then, they never sent any confirmation for the "changes" all made because the suite number was left off. Get my bill, and it is $138/month....a far cry from $79 I was quoted. I have called their billing department, no one seems to be able to help... The first time they assured me that they had corrected it, but oh no, the next month it is the same overcharge. I have wasted over 5 hours of phone time trying to get this straightened out.

Ordered internet 6 weeks ago. They have made 3 separate appointments and the techs never showed up. Two for today and when I called...I received a text rescheduling for tomorrow between 8-5. So a third day of sitting and waiting.

Spoke with Maritza today agent number **. This is in regards to reference #**. Very long story short, I was promised a free modem with an upgrade to 1g speeds, which the sales rep said would be on the next bill. Next bill comes and no credit so I called the retention department again to see why the credit wasn’t there. The operator told me that she would take care of it after over 45mins on the phone. Next bill comes and still no credit. Called again. Same scenario. Another 45mins plus on the phone with the vain assurance that it’s taken care of. Next bill come and STILL NOT RESOLVED! So I called today and spoke to Maritza. She said that the last request operator didn’t complete the order, which is why the credit never showed up. She gave me once again the vain assurance that this order is taken care of. I told her that I was very frustrated with having to keep calling them and wasting my time to try and get this resolved.

They did not set my service up properly. Internet was not available the day they said it would be. Wasn't a priority to get fixed until a few days after. I would think they should do something about it before they go on performing installs on other customers.

@CenturyLink please open your eyes and take an action on the ConsumerAffairs reviews that you have got and do some better user experience.

Austin employee ID number ** took an hours between responses and didn't even check my line for problems, he gave me a link to troubleshoot my wifi, a link that is the first thing one does before having to contact support, why would I willingly lose my time talking to a lazy guy that probably has his cell phone in his hands and refuses to even acknowledge he's getting paid to help me, not to ignore and sigh, he was more interested in proving me wrong and insulted me a couple times, and if an admin reads this, I can get screenshots to prove I'm being truthful. Bottom line: the moment a new service is available I'm switching and I don't recommend anyone use this company, they scam you... they don't make good on the services they are selling but still keep your money.

I signed up for my CenturyLink service at the end of January and am still waiting for the "Pending" reward that was promised with my service. Every time I call I seem to get another runaround answer on this imaginary reward. I would not recommend CenturyLink purely on the fact that their sales are misleading and their customer service agents have no authority to ensure sales promises are followed through in a timely manner. I will be switching back to Xfinity.

Called CenturyLink to move our service. The first said they did not service our new address. We mentioned that the old homeowner had CenturyLink. They said, "Oh ya we do, that's embarrassing." Simple mistake we thought but we were wrong. What a mess this company is. They said we could simply move the modem to the new house and use it so we added service to our new home because we were in transition for a while. Wrong. Called again. They said somebody had to come out.

Updated on 04/27/2019: Nothing-absolutely NOTHING about this company is TRUE. They told me I had one plan. After posting a comment on here a CenturyLink rep told me I had a different plan. WHICH is it. WHO KNOWS anymore. I was charged for directory assistance on a phone that is NOT used. It increased my rate-which was supposed to be SET-(LIE) $30. Because I posted the switch here. They deleted it. This month I am being billed for 13 directory assistance charges on a phone I DO NOT USE, A LANDLINE. $5.99-$77.00 of directory assistance calls at times I am NOT at home. NOT using the phone as it is unplugged. So they are obviously running up my bill.

I have already been an internet customer, I wanted to add a home phone. After hours on the phone and on chat, still could not get through to the reps until the last one, that I only had one jack in the house. They absolutely could not understand the fact that their equipment did not have a phone jack in the bank of it. Sent out a modem to supposedly fix the problem. Received the modem and it was the exact same thing that I had.

Centurylink lost two of my payments. Contacted them on 4 different occasions and even scanned and sent proof of payment twice. Said they would start an investigation. Never heard a word back. Called last week again asking about investigation. Lady said they are still working on it and someone will call me. Yesterday they shut off my internet.

A few months ago I called CenturyLink about upgrading my internet service to a higher speed. They were nice to let me know that I could get the faster speed by upgrading my modem and having a specialist come and install it for me. I was so happy I made an appointment and waited for the day. When the specialist came he took one look at my apartment building I am currently living in and said the installment may not work because the wiring in this building may be old. He continued to inspect the wiring connections and said the wiring was old and I needed a new conduit. Because I do rent this apartment I called my landlord to see if the specialist could talk to my landlord about the wiring.

I cancelled my service due to moving to a new home. Every other service I had to cancel was helpful, clear and understanding of the disconnection process... except for Centrylink. The woman who could barely speak English ramble through all of the terms and conditions of the agreement. Towards the end she discussed having to return the modem within a certain amount of time and that I would receive an email that had the shipping information. After not receiving an email for five days, I called them back to find out where the shipping label was at. At that time I was instructed by another individual that I needed to go onto their website to obtain the shipping label.

I spent 2 hours today online trying to get help for the buzzing problem, which means I can't be heard and I can't hear anyone who calls me. First, CL didn't recognize my account # of 22 years. Then I decided to try Chat, where I was shunted from agent to agent and got absolutely no answers, let alone a promise to send a repair person to check my phone. Tomorrow I will try their 800 number using my cell, and if that doesn't work I'll cancel my account.

Got to be the worst internet in the whole country! Dropped internet, outages constantly. Price too high for the speed they give you. Only provider in our area so we are stuck with them! They have also been on the news for losing internet and people not being able to make 911 calls.

On a good day you might get your internet speed. Most day vary by the hour or minute but every day you can count on inconsistent communications. Reboot the modem, restart your phone or tablet, every day is a struggle to send or recieve your email.

Trying to change from simple pay (Internet) to pay for life bundled service (phone and Internet). Modem was to be deliver and installed Thursday, 3/21. No one arrived. Several hours on the phone led us to different conclusions which led to a new order needed being created. New modem to be delivered Monday, March 25. We were to call on the Friday, 3/22 to get adjusted pricing to match the quote received the previous week. Called but order could not be found. New order set up and modem would arrive Momday 3/25. Did not arrive. Called and was told there was no order but several notes from previous calls.

A year ago a construction guy dug up, broke and compromised my permanent connection to CenturyLink’s "mainline". CenturyLink draped a wire across my lawn and my neighbor’s lawn to "temporarily" re-connect my service. My service is connected to their house. IT'S BEEN A YEAR! People have tripped over the temporary wire. They complained, I complained to CenturyLink. More people trip. Dogs get tangled. It's a hazard. I've complained to CenturyLink. The neighbor wants to mow but I have to be there so they don't mow over the "temporary". IT'S BEEN A YEAR! Subcontractors have come and buried a new permanent line to my house... It's good to go but no CenturyLink tech has come to my house to finish the job.

Always pay my bill by bill pay with my credit union. Set up the payment the day I receive the bill. Will a payday at least two or three days before date due. This month misplaced bill and found it on the day it was due. Did a bill pay for payment to arrive the next day. I called customer service to let them know what happened, rep would not let me explain, kept cutting me off. I told her if she would let me finish what I was saying issue would be resolved in two minutes. She got very rude.

So, our family has been paying for CenturyLink internet. We've been paying $55 dollars a month for some high speeds, but during our subscription, our internet speeds have not been as high as 4 mbps. We are planning to change our internet provider.

I was with CenturyLink for years. Spectrum came along and offered me a better deal, so I went with them. I called CenturyLink to disconnect my services, and of course they wanted to know why. I let them know, and that's when they offered me an even better deal. Long story short they didn't keep their end of the bargain. They flat out lied and gave me the runaround.

Fiber service was fine for a month but today speed dropped to 25 mbps and IP address keeps changing every 20 minutes or so requiring me to reboot my router. Customer service was not much help other than telling me there had been an outage 20 miles away (not sure of impact) and that they'd send technician in several days. But I would think IP change is occurring at ISP not my house...

We have had CenturyTel and CenturyLink for over 50 years! Started with just phone service, and have had internet also for last l5 or more years. I have always paid our bill by calling the 800 number. No problem for years. Now, all of a sudden, last 3 months, I get a letter telling me that the bank has returned my check. I called bank, no problem there.

I have had CenturyLink service for almost 15 years. The "high speed" internet I paid for was almost as bad as dial up at most times. My promotional discounts were expiring and I had to switch to a new plan. Of course it is more than what I was paying, but with slightly better speed. A technician had to come out and give me a new router and do a couple things. I just got my order confirmation paperwork that shows a one time $99 tech installation fee. WHAT? No one informed of this charge when I was on the phone with them. Had I been told I was going to have pay $99 for an install, I would not have agreed to that. Very unhappy about being blindsided with undisclosed fees, especially after being a long time customer.

I had their service for about 5 years. The internet hardly worked, most of the time I had to tether off my cell phone to use the internet on my computer. When I canceled my service I turned in my router. A year later they contacted me telling them I owed them for equipment that wasn't returned. I told them I turned it in. I didn't hear from them for another year until a 3rd party collection agency contacted me telling me I owed $165.00. I told them I turned in the equipment and they waited over a year to contact me about it and then never followed up and just turned me into a collection agency. The collection agency said they would look into it and get back to me.

I called and ordered Internet service with CenturyLink on February 22, 2019. A technician came out to install our service on Feb. 28, but then said the phone line from the road to the house was broken, and we would have to wait until the line was repaired or a new line was installed before we could be hooked up. A week later I got a call from “Sandy”, from CL customer support, and she told me she would be handling my case. She called back a few days later and said there was a line repair scheduled for today, March 21. She then called back this past Monday, March 18, and said she now wasn’t sure if the line repair and install was going to happen, and would call me back the following day, March 19.

I was a qwest into CenturyLink customer for 19 years, and the phone while was absolute garbage the entire time. Many visits from technicians that never dealt with the many different issues in the awful service. I kept it as long as I did strictly for the 911 to address option. I finally decided they would probably fail at that as well and went to cancel the phone service. It took TWO attempts for the morons working there to even achieve this! In my sixty years I have never dealt with a company this useless of ANY type. When I lived in a different state than I do now I used a phone company that has maybe 200 customers total. The office was only open a few days a week, and it was infinitely better than qwest/CenturyLink. I would GLADLY go back to Make Bell and a monopoly that at least worked, and brilliantly compared to the trash available now. Insultingly bad service.

By far CenturyLink is the worst company of telecommunication in US and probably around the world. Nightmare began from porting out our old business phone number that took more than 20 calls to tech support to get it done right and one tech added a new jack to fix porting out issues which was not the problem solver. However the internet constantly started to cut out to the point sometimes cannot open up a simple plain browser just to read email till other internet functioning that a small business life depending on its internet business activities that have had 5 technicians on the site after another 30 times calls to technicians to fix the internet cutting out and every things has been changed.

I would not know where to begin, regarding CenturyLink. I am a Cancer Survivor, Purple Heart Mom, sitting in a wheelchair, at home, as I fell off my ladder 3 months ago, and shattered my leg. Still unable to weight bear. Today, amidst my troubles, I get what was my 3rd envelope from CenturyLink, and I signed on with them last year for a few months. Today's envelope contained a statement that said I "Owed them 108.+ for Equipment not returned". I then realized I was never told how, or where to send the modem, as they UPS'd it to me and I did not save the box, then I landed in the hospital and rehab for 3 months. (Verifiable)

After leaving a message here on Consumer Affairs about my horrific experience with CenturyLink on the 18th of March I received a phone call the very next day from a CenturyLink technician. He explained that he just received my order on the Morning of the 19th due to systems being down. The technician gave his deepest apology on behalf of his company due to the miscommunication on their end. He quickly resolved the matter by setting up my wifi and heading to the next person. Thank you wonderful CenturyLink Underdog! I can finally complete online assignments in the comfort of my own home.

Moved service to another company because of Century Link's costs. When my number was ported away from Century Link, they created an additional account number for our company with no notification to us and continued billing. If we had been aware that they had created a new account, we could have closed it. By looking online at our original account, it shows a balance of $0 and does not list any other account. I'm told that it is a manual process. If they create another account for you (without your knowing), you have to manually add that account (again, you don't know it exists) to your online profile. In talking to customer service, they said they would do nothing about the billing and don't think there is any issue with their ridiculous system or creating ghost accounts that you cannot manage. DO NOT USE CENTURY LINK!!

I have had this internet for 12 years now. They are very reliable. I stream all of my content through Roku and it has never failed me. I have lost my internet only 5 times in 12 years. I have the middle speed and it fine for my family of 4.

Internet connection is very bad and outages are very frequently. CenturyLink has a bad reputation on Customer Services and continuing with the same problem. CenturyLink is always giving "apologies" and they do not solve the problem as fast as they say they are doing it. I do not recommend CenturyLink.

This company is 100% is the worst company and customer service I have ever dealt with in my life. I own a customer service consulting business. I have not only worked with some of the biggest Fortune 500 companies to make sure they have good customer service but I have also been around and seen some of the worst out there but Century Link is now officially the worst I have ever seen. I called to set up a new internet service on Wednesday and at the time I set it up the guy told me he was going to just give me the first available to activate it and get my new modem sent which was Tuesday March 19th. He then told me not to worry because he was giving me an 800 number and I could call them when we hung up and they would change the date and I could have it set up in a couple days.

My elder Mom has had so-called "service" from CenturyLink for a very long time. The customer service just gets worse! One full week ago, there was a major outage in Lake Placid, Florida. Even the police department lost landlines. That was 7-days ago! My elder Mom has a landline so that her cardiac device can be monitored remotely. She is still without a working line after a full week of calls, emails, online chats, and even Facebook messaging. A full week of insincere assurances, countless apologies, broken promises, and overall lack of concern and horrible customer service! This line is even designated by CenturyLink as a "critical line!"

I called another sales rep, and recorded Century Link assuring the public with the 30 days No termination fee. Century Link promised to remove the fee, but 9 months later it showed in my credit report as a charge off. Charge off benefits Century Link but harm the public credit score. Those who are affected by the dishonesty of Century Link should join me in a lawsuit to stop them from their dishonest and malicious action.

We signed up for CenturyLink because we were promised installation would be taken care of in 30 days, but that you’re obliged to put 60-90 days in the contract. We are now past the 90 day mark and contacted you and were told it would be an additional 60 days. We are now working with three people and cannot get in touch with anyone and cannot get a copy of the Master Service Agreement for our records after one week of asking for it.

I've had CenturyLink now for over 3 years. At first I bought CenturyLink and DirecTV together as a bundle. Then DirecTV wanted to overcharge and add channels I didn't want so we got rid of them. Why have DirecTV when you have Netflix and Amazon Prime? Anyways, My Century Link bill went from $45 to $101+ and keeps going UP! Why? I have no idea! It says on their website "pay this amount for life". Yeah right! BS! How can I fix this?

CenturyLink has sent numerous techs to my house to fix my internet problem. Each time I have to take time off work because they can't work around my availability. Each tech claims to have fixed the problem and each time I still end up with same issue. My internet is dropping constantly. I have been back and forth with this issue for over a year now. Very frustrating and ridiculous. I pay every month. Why can't they actually fix this problem??!! No concern for their customers. On top of everything they want me to pay to fix the issue if it happens to be in my inside wiring. Very much over this. I am begging for other internet options at this time.

I have a tech or two out here every single week trying to fix the same problems that I have had for over 7 months. I call every single day about the same issues, multiple times a day. I am literally spamming their customer service center with complaints. I don't care one bit how much of a bother I am being. I will continue having techs out here EVERY single week until I am friends with all of them. I might even start offering them dinner and a movie. Oh wait... It'll buffer for 5 hours first. I recently tried downloading a 41GB game, it took me 3 entire days to download that. 3 ENTIRE DAYS NON-STOP! Meaning, not turning the computer off for 3 days straight!

Updated on 03/19/2019: After CenturyLink came to the conclusion that they I wasn't going to willingly pay them $121 that they claim I owed DirecTV, (we were suckered into a bundle billing plan), CenturyLink now somehow has control of whether or not I can use DirecTV as my cable provider. DirecTV is in agreement that we are paid in full. After two months of getting nowhere with CenturyLink in this matter I finally cut ties with them, and contacted DirecTV to have their bill submitted to us. All seemed ok for a couple days, then all of a sudden my cable is cut off.

CenturyLink provides the worse customer service! I have not had internet for 7 days now, the lines were cut and damaged but when I call they tell me there’s no outage in my neighborhood and it takes 9 days to get a tech. They refuse to send an engineer out even though I can see the cut lines in the street. I work from home and this has happened at least 6 times this year. The overseas office is clueless and going through Facebook is a waste! I am beyond frustrated with their lack of customer care not having internet and staff not communicating with different departments. How can an IT company be so fragmented. How can you not provide a service to your customers and yet still charge them? Today there is still no one working on the cut wires! I wish CenturyLink would sell out.

CenturyLink customer since 2006. Now having trouble with DSL for since July of 2018. DSL service deteriorating and is now out everyday now from 17:00 until 08:00 next morning. 12 hours, 14 hours, 16 hours, sometimes 18 hours of outages per day. Also experience numerous slow downs, and outage during any normal day documented by internet WIFI speed apps. Multiple phone calls to CenturyLink, multiple purchases of new equipment based on customer service recommendations, e.g. new DSL modems, new wiring, new router. Converted wireless WIFI devices to unlimited 4G LTE service. Service tech out to my house several times, “Everything outside the house is GOOD.” CenturyLink Service continues to tell me it is my equipment inside the house is the problem.

First of all my bill went up to 130 a month from 80. When I called billing told me they only could lower my bill to 104 if I signed up for an upgrade to 25 for life! So I did it. They came without me knowing and I came home and I had no landline or internet service. Mind you they sent me a new router for the upgrade. Anyhow after waiting home 3 days they never showed up. Each time texting me that they were running behind and it would be another day they would come. I called 8 times spoke to supervisors and supervisors supervisors still nothing. After a week I finally cancelled my service. We only have 2 providers here and no wonder they think they can push loyal customers around. They have a monopoly here!

I was simply trying to set up a static IP. 1st day spent over an hour on the phone, transferred 6 times, still no one can help me. 2nd attempt: called, they told me they could not help me over the phone, that I had to go online to set up. Did that. Chat transferred me 4 times, then made me wait around on the chat thing for 20 or so minutes, then they tell me I have to call customer care. After they just told me I had to go online! So I call again, transferred 3 times. Finally I had to threaten to cancel services if they transferred me one more time. Now I have a static IP. Which they charged me a set up fee of $75. They should of waived that for the hassle but no, of course not. I cannot wait for other services to be available in my area. I’m throwing a party for all the people that rate CenturyLink 1 star (and that is almost 800 people from what I see on BBB).

I have been calling and chatting for a week since paid installation trying to get my digital phone service to work. Poorest customer service I have ever experienced. My call has been dropped upon departmental transfer more times than I remember because I signed up online for bundled service called SimplePay. I am so disappointed after being a twenty-year Cox Communications customer and wanting to try another service.

I have complaints on BBB about this company. So before we moved we got 25mbps and we were a mile from colo. We called an was told wed still have 25mbps when moved. Mind you were now less then 1/4 mile from colo. Well we couldn't get 25mbps, only 10 is avail at our address. And they didn’t notify us of this. So that was BBB complaint #1. Complaint #2 is that our connection will sometimes bounce between 20-100mbps or drop completely. Which means that we obviously can get more than 10mbps and they refuse to acknowledge this. Your move CenturyLink, I can file complaints all day long till you up our speed. Which I know for a fact can happen. I mean you don't just randomly get ridiculous spikes like that if our address can't handle those speeds.

Internet speed is really bad, it is a snail pace or drops completely off. I canceled only my internet service and without my knowledge they cut off my phone service too. I am a disable person so I need phone service. I would have to sign up for phone service like a new customer, at a higher price than what I was paying. I now have a different company.

CENTURYLINK FORMAL COMPLAINT. I would like to express my extreme disgust with CenturyLink lack of customer service. I started with CenturyLink business when I started my business in Feb 2004 and had one home phone line and two business lines and soon added internet and email. During that time I was paying over $250 each month.

CenturyLink is the worst company I have EVER dealt with in my entire 51 years of existence. In December, I had to update my package for internet and cable. Prism TV is pretty much gone or you will be charge quadruple from what you previously paid. They force you into getting DirecTV satellites. I was adamant that I did not want one, but because I live out in the country I didn't have a choice of providers, but CenturyLink. The customer service agent lied to me from the second she started talking. She stated that the satellite dishes are about 10 inches now and we will not lose service when it rains because if it rains the dish will pick up another satellite and we will continuously get service. I was told that I would receive a $300 Visa card within four to six weeks of signing up for DirecTV. That was a complete lie.

I've been having issues with internet for 4 days now. I have spent over 3 hours in the phone with repair, had 4 service tickets open, waited at my home for over 20 hours for the tech to show up and no one had knocked on the door yet. Every time I call they apologize and escalate it, but still no one shows, no one has called and nothing has changed. My internet has now gone down 42 times since 2:24pm today. For a communication company they don't do a very good job. Any suggestions?

Unfortunately I’ve had CenturyLink for over a year now. I can’t switch because apparently they’re the only provider in my area. Smh. I don’t know what I pay for when I can’t even stream Netflix on one device without constant buffering and losing signal. I restart and power cycle my router at least 5 to six times a day only to get it back up for 30 min. I’m so over this. No reliable service but always get their money. Smdh. This is ridiculous.

I canceled my landline at the end of Jan (2019). They said they would also cancel my autopay and that I should pay the last bill by check. When the bill came (Pay IMMEDIATELY) I sent them a check for the remainder. The same day I mailed the check, they withdrew the amt from my checking. Just received a bill with a credit on it. I called Customer Service to ask for a check to be issued. First person could not help, passed me on to a man who couldn't speak English and he passed me on to DirecTV dept. All of this took 29 minutes, mostly on hold. (It has never been unusual to be on hold when calling; this was just excessive.) All of this happened on 3/7/2019. Of course DirecTV couldn't help me. They couldn't even see my account. I am totally angry and frustrated with the total ineptitude of this company. I DO NOT RECOMMEND DEALING WITH THEM IN ANY MANNER BECAUSE OF MY EXPERIENCES WITH THEM.

I dislike this company. They make fake promises to give you the speeds I asked for and got half of their lowest connection speed and I am still paying full price for 40 mbps and at the most I got 14.7 mbps. And if I cancel I'll get charged 200 bucks. Tecfinity was much better.

Where do I start? Internet speeds are **. Half the time I do not get the crap speed I pay for. The other half I get buffer buffer buffer and more of the same. It is 3 am and yet I have less than dial up speed. You stuck and if I had any other choice I would drop you in a heart beat. Get your act together. It's 2019 for duck's sake!!!

Rep in October 2017 signed me up for price for life internet and phone bundle at $85/mo with Direct TV. Statement turned out to be almost twice as much as quoted, plus she didn't initiate phone service and I was without my landline for 6 days. Promotional Visa gift card took until April to receive after being promised for Christmas, my making several calls, and being transferred to other company for resolution. Internet out 12 times in first month then so intermittent I stopped counting. Customer service, especially chat don't know how to answer questions and one chat can take over 2 hours while they transfer you 4-5 times. Then there were the times the internet dropped and I had to start all over.

On or about Feb 6th, I ordered internet service by phone with CenturyLink. An appointment time was given for them to show up and set up the equipment needed for service. But that day came and went. The technician no call/no showed. I called in and got a new connection date. Same thing happened again. No Call/No Show! Someone else had ordered service at this address previously, so they could not connect service until the first order was canceled. That issue was sorted out and then there was a hold placed on the account because they claimed they had defective equipment. For a month, I was stood up by the technician and on the 22nd of Feb I canceled the order. No one ever showed up here to hook up internet. But they did charge me a 75 dollar deposit.

So this is the most frustrating company in the history of ISP. I had CenturyLink in the previous home we lived in. It worked about 25% of the time. I had a router I rented from them. It stopped working so I contacted them. They said they’d send me a new one and I’d just have to send the broken one back. So I got the new one and sent back the broken one back. I got a tracking number with the sent broken one. The tracking number stated that CenturyLink received it. I then a month later get charged $100 for them not getting their router/modem.

Definitely not a company to have anything to do with. I only signed up for internet because they are the only provider where I lived. Knowing their reputation, I made sure I got the terms very clearly in writing before I agreed to the installation. Nonetheless, the first bill overcharged by $99 for the installation and $10 per month. When I contacted them and confronted them with the terms, their representative simple refused to honor it. Additionally, they attempted to collect by sending the bill four times (although two of them they called “account statements”) within nine days of the installation. Obviously, this was not a mistake, and they were attempting to use intimidation.

We signed a contract for CenturyLink phone and the level of incompetence is mind boggling. Techs have repeatedly missed the install dates, and I have spent hours and hours on my cell phone trying to find out what is happening. Basically, CenturyLink will just steal your money and not provide any services they are contracted for. You are better off giving your credit card number to one of those Nigerian prince e-mail scams.

Terrible billing. I had to contact the state attorney gen office. They were using every underhanded tactic to charge late fees. This morning my landline is dead. Customer service transferred me FIVE times before a service ticket could be filed. WHAT?!! Internet speed is slow and lagging (no matter what package you choose). I have had some health issues and should have left this company long ago. They need to clean house in billing & customer service & start over with intense training. I wouldn't recommend this terrible so-called company to anyone.

Worst I have been treated in a while by a company. Scheduled service for the 1st from a 9am to 1pm window. Waited all day until 345pm then called and spoke to Lucas who tells me that the service guy is at The box working on issues with my line and I will be completely installed by 445pm. 515pm I call back and am transferred everywhere until finally I speak with a supervisor Monica who proceeds to tell me that my service was never even scheduled for today. They tell me that this almost never happens. WHAT??? This should never happen!!! So I was lied to first by an agent then told I was not even scheduled. Think that I will be expedited for install the next day? NOPE, they tell me the earliest they can schedule me is the 5th, will that work? No because I have what you call a Job that requires me to show up. Then she says, "Ok then we can a schedule you for next Friday. Will that work?" Guess it's going to have to now isn't it? So my first contact in a very long time with Centurylink I am blown off and lied to and shown I am just a number and not a customer. My recommendation is to run very quickly away from this company who does not care about the people who keep it in businesses.

Updated on 04/05/2019: I CANCELLED ACCOUNT of DSL, Phone, Dish Bundle in early February. THEY ARE STILL SENDING ME Bills now into April 22nd!!!! For Dish. I've called at least 10 times and each person keeps saying this will be last bill, and then another Dish Bill comes... I canceled and have a Confirmation #.**. IF Dish is sending you my new service bill, Do not third party bill it to me! I will be contacting my bank to cease any more payments to CenturyLink since I'm still on Autopay, I can't access my online CenturyLink account to shut this Autopay off either because that has been closed by CenturyLink, even though I still somehow have an active CenturyLink account#**.

Nothing but problems. Slow, randomly shuts down, red flashing light. Just trash. I will be switching on payday. I mean seriously they're a huge internet company. You would think they would have a quality product. But they dont!

Expect marginal customer service from Century Link. Their telephone representatives are poorly trained, incompetent and rude. Whether their employees can solve consumer problems depends on the representative you are connected with and their demeanor and attitude for the moment. Century Link no longer allows the option to email a complaint about unsatisfactory employee performance. Also with their new price for life, they will now pad the bill with every extra expense they can come up with to scan an unknowing consumer. You must carefully examine your bill every month to avoid being ripped off.

We switched to Centurylink from Cox cable because they came into our neighborhood with fiberoptic lines, perfect upgraded speeds for gaming. After 4 months we have cancelled and gone back to Cox, even with their less than wonderful customer service... At least they delivered as promised. We had issues with the modem / router after one month of service, error messages "check quality of internet connection" or "no connection available". Did the online testing for speed and connectivity as well as multiple calls to their CS dept. You'd be better off banging your head against the wall. Even though we rent the crappy equipment through them, with no other option to buy our own, they don't maintain it. Period.

The CenturyLink customer service staff are literally the worst, and there are multiple hidden fees you have to pay to be able to pay your bill. I have been a customer for 8 months now, and sometimes my billing profile will just disappear. Thus making it impossible to pay online on time, thus generating a fee. So if you try to make a payment on the phone, they charge you $8. Also if you use your debit or credit card online, they charge you $3. They say you can link a checking account through your account online, but there's a fee.

Updated on 03/11/2019: I have been a customer for many years with CenturyLink and I can't stand their service but there are no other providers in my area. I really wish Spectrum would hurry up and come through. They are forcing me to keep my home phone service saying I have to pay a DEPOSIT to have it TURNED OFF. This is by far the most ridiculous thing I have ever heard. A rep reached out to me here and did NOTHING but lead me on and offered NO HELP whatsoever. Beware, look another company. The service is terrible and WAY OVERPRICED!!!

We had this service for 2 years, it was a mistake. The price seemed agreeable when started but the service itself has always been slow due to old lines in our area. The promotional price made it a reasonable $44 or so a month, that ran out without our knowledge and then doubled to $88.99. They then began charging us after we cancelled this service and spent two months and a couple hundred to try to catch up. It has been closed for a month now and according to the billing agent we talked to at the time was paid completely.

CenturyLink customer service does everything possible to irritate their customers. My internet was disconnected by mistake. I thought it was a technical issue and spoke to tech service; 20 minutes of trying everything before I got disconnected. Called again and next tech stated they were updating system and he couldn't help me; requested I call on Saturday. Saturday I got stuck in a phone tree loop and gave up after 20 minutes. Chat told me that I was a "seasonal customer"… that's code for you haven't paid your bill, although I had. They couldn't take care of anything and told me I had to wait until Monday. Monday I called number that was provided to me; explained that they had thought I owed money and I needed to speak to someone about it; she transferred me to technical support. Technical support verified the "seasonal" issue and agreed I needed to talk to someone in financial, therefore transferring me.

Updated on 03/02/2019: I wrote a review of my awful experience with CenturyLink earlier in the week. I got a fairly quick response from CenturyLink saying they would help me. They asked me to fill out some information in a link they sent me and on my review it showed they responded quickly. The next day I get another response with a link saying they needed more information but when I click on the link it says it is expired. I have sent them more responses over the past couple days to help me but they do not respond. I think they sent the initial response on my review so it would show up on my review that they are responsive. This company has horrible customer service and is a huge waste of my time!

My internet modem stopped working. Called Centurylink, it took almost 1 1/2 hours trying to get to the right department. The calls are routed to some place other than the United States, had to have the persons keep repeating what they were telling me. Finally got thru to a person I could understand. They sent me a refurbished modem. I switched out the modems, the broken one I put in the return box, took to a UPS stored, got a receipt. 1 month later I got a letter saying I did not send back the broken modem. I called the number on the letter, call was routed to some place out of the USA. After being transferred to 4 different departments I got a person that I could understand. And then it took almost 45 minutes for the person to confirm that they did indeed receive the broken modem. IT IS REALLY MADDENING!!!! THAT THIS HAS TO HAPPEN. So my final words are CENTURYLINK CUSTOMER SERVICE, SUCKS!!!

I ordered CenturyLink internet service online and it was to be installed 3 days later on January 12. We canceled our current service to coincide with the scheduled I install. On January 12 I took the day off to be home for the technician. After waiting 1 hour past the installation time I called CenturyLink. I was put on hold numerous times and ended up being on the phone for 3 hours to be told something was wrong or not ready for 2 weeks. Two weeks passes and I call CenturyLink. They schedule an install for a couple days later.

I have contacted these clowns over and over about my account. Regarding payments etc and every single time I either get someone who is not in that dept or can't help me. I get transferred at least 6 times and it takes a good 1.5 to 2 hours every single time I call. This is bull. The worst customer service I have ever encountered!

After believing their ridiculous TV ads, I admit I believed it. My Internet service started at $34.95/mo contract. A year later, $39.95. I called and they said Colorado taxes on Internet service had increased. I cancelled my service in October 2018 when I moved to Florida and deleted my auto pay. On February 18 I received an email saying I owed them $150.00 and change for November through January 30th. I called again. Guess what? Mysteriously, I somehow became under contract. And, the contract was through January 30th, 2019. They refused to listen to my words, insisting I did indeed have a contract. I disagreed and also asked how my "Price for Life" guarantee went from $34.95 to $50. Their response was "You were under contract and you had no price guarantee." I disputed this, to no avail.

I have been a CenturyLink customer for 9 years. Almost 2 years ago I started having issues with my internet speed. The only internet available in my area is a download speed of 1.5 Mbps, which I received for 7 years. My download speed for the last 2 years has consistently been 0.3 Mbps. I have tried every avenue within the company to get this issue resolved, to no avail. Several repairmen have explained to me why this is occurring and that the company isn't going to spend the money necessary to fix my issue. I would switch carriers but CenturyLink is all that is available because I live in a rural area. I feel that is why the issue isn't even being considered because there is no competition here. I was even informed by customer service that the area supervisor said I should stop calling in my complaints. How's that for customer experience.

I cancelled my service with CenturyLink back in Sept of 2017 due to moving out of the service area and wanting to bundle my services with another company. The representative failed to cancel my service on time and I continued getting billed at an address I no longer lived. Every 3-4 months I have to call into CenturyLink. I get transferred at least 6 times and it takes an 1.5 to 2 hours every single time I call to get this resolved. Then 3-4 months later it's back to the same thing. CenturyLink keeps sending me bills for services that I did not have and now they are claiming I owe $153 for services that i cancelled two years ago. This is the most ridiculous customer service I have ever had to deal with. Why can't this company provide better service?

I am currently in the process of waiting for a technician to come troubleshoot my internet service, earliest time is 48 hours from now. It is hard to imagine a worse support service design than CenturyLink's. If you MUST call them, be warned that it will take no less than 40 minutes, you will be transferred multiple times and ask to repeat and verify all of your account information every time and that in all likelihood the support agent will not be able to tell you anything you have already figured out yourself.

I started with CenturyLink April 2017. Every month I receive a late charge even though I pay on time. I was told it had to do with Prism billing so in November I canceled my Prism service. I was first informed that I would need to pay for an early cancellation of Prism, I spoke with the supervisor who stated the early cancellation fee was waived since so many customers have had problems with Prism.

After wasting too many hours and getting transferred to different individuals I still had to pay the $225.00 I was wrongfully charged. I disconnected my service in August of 2018 and because the representative I spoke with at the time didn’t actually cancel my account they continued charging my account. I finally received a letter stating they were going to send me to collections. To avoid a ding on my credit I paid the bill but I am going contact the Attorney General's office in hopes they can help me. It’s not fair. They are the only phone service around and they rip people off.

Ordered a service upgrade recently. Rep said that there was a note tech would show up after 3, tech was early. Then they said they would be there before 7:30, no one showed up. Now I’m being charged for a modem that I wasn’t told was needed. I called in to verify that my current modem would work which they did, but the rep I spoke to today said it was my responsibility to know if my modem worked or not, not them. The situation would have been different if I knew that my modem wasn’t guaranteed to work and if the tech wasn’t guaranteed to show up at the time that was requested.

Called about getting my deposit back. Was transferred from department to department. Finally someone, in financial, said they would mail in 3 to 4 wks, by March 18, 2019... I'M WATCHING THIS ONE CLOSE as no one seemed to really know anything about my deposit.

In early January, I mistakenly overpaid my monthly bill by $410.00 (I entered an extra digit when entering the amount in my bank's bill paying system). I have called 6 times since then and only get the runaround. This company only knows how to take your money, not refund your money. All the reps lie to me and say I'll have the refund in a few days, but nothing happens. It is shameful this company cannot process a refund in a timely manner.

Phone has been out for a week and internet, too! Scheduled a repair: no one showed up! Re-scheduled the same repair only to find out that “they” cancelled the repair. What kind of knuckleheads are running this business? In our area it’s either this crappy service or another crappy service.

I signed up CenturyLink on July 2018. At time they told me I will get $100 reward (SimplePay Visa Prepaid Card Promotion). I have followed up 4 times in total, never received the reward. Last I talked was a supervisor. They are telling me the reward is not from CenturyLink.

If you live in a location where CenturyLink is the only option, you MIGHT want to sign up. In all other cases, run away and sign up with anybody else! I thought that Comcast was bad but they are great compared with the knuckleheads at CenturyLink. I recently moved here (Bellingham) and have gone through 10 days of hell trying to get TV and internet hooked up. Dropped orders, failed installation appointments, inept technical support were only the beginning of how BAD this experience was. I own a retail business and if I treated customers as I was treated by CenturyLink, I would be out of business very quickly.

I have had CenturyLink internet service for 5 years. In that 5 years we have had numerous technicians out to try to fix our service. They have completely replaced all lines both inside and outside, but we still drop service 6 times per day. They tried to bump us up to 40 mbs (because they said this "new" service was now available in our area) but when they did, our internet was almost unusable. We had to have them put it back to 20 mbs, and we still experience frequent drops and resets (not to mention SLOW speed). Believe me, pay the extra money for cable internet!

My phone and internet went down last Friday for no apparent reason. Contacted CenturyLink and they gave me a repair time four days later. Better than the last outage which took 10 days resolve. When a technician finally made it my outage was repaired. The gentleman was polite and professional so I have no complaint with him. However since CenturyLink has a virtual monopoly on phone service in our area there is no apparent effort to make repairs in a timely manner. I have a cardiac condition and have needed emergency services in the past. CenturyLink apparently feels a few deaths of folks who cannot contact 911 is acceptable in their effort to control costs.

I really tried to do no stars because they don't deserve even one. CenturyLink is the slowest internet I’ve ever had in my life. It hardly ever works right or it's always shutting down for long periods of time. I’m always having to reset it. It’s just unreliable and customer service can never help with anything. You sit on the phone with them forever to get nothing resolve or chat to get the same experience. It just doesn't make sense. It's like if they don't even know what they’re doing at all. I lose money when I can't work or do assignments for school late when the internet is off all day smh.

I woke up Saturday morning with no internet. After chatting with numerous people throughout the day, I was told my service was put on vacation mode??? With no resolution after Saturday, I spoke with a supervisor named Jose who said that my service had been restored, but that it would take 24 hours to cancel the order (that I did not request). Monday evening my service was to be back on, but NO!!! Spoke to numerous agents again and they said it must be my modem since the internet light has been flashing red/green since Saturday. After speaking with Tech, they said they would send me a new modem for $150 and schedule a service call for 2/15/19 to make sure everything was working. Received modem today, waited until 5:00 pm to hook up (per letter) and still no internet.

This is the slowest, most unreliable connection of internet I’ve ever had in my life. Very frustrating since I work from home and literally lose money when the internet goes down, which it does very often. I currently have to wait for a tech to come out sometime tomorrow and lose 8 hours of work time. The customer service is not friendly and not helpful, and I wish I could get a different provider but CenturyLink is the only one in my area. It’s a waste of money, they don’t care about you. If you have multiple options in your area DO NOT CHOOSE CENTURYLINK. I am very frustrated about how much money I lose by not being able to work because their internet is so terrible.

I have called CenturyLink a total of 3x and get more upset after each call. I was set up to begin internet services on Saturday 2/9/19. When the technician arrived, he couldn't find "the correct line" to set up services. Before he left, he told me to "look around for the wires" as if I know WTF I'm supposed to be looking for (after he went thru every room) and canceled my service installation. I was not contacted by CenturyLink in regards to the issue, so I called again. Got someone who said "I needed to install a phone line" (even though there's one in EVERY ROOM). I called again, to be told just now, that they don't provide service to my area?? Don't bother wasting your time even trying to set up their services.

Spent hours of my life speaking with multiple reps over a period of time without any resolution. One rep tells me I am all set and don't owe anything and another continues to call me asking for payment. My balance is zero and I do not owe this company one more dime! Definitely the most screwed up companies I have ever had to deal with.

The ability to bundle services with DirecTV is a sham. I called DirecTV to set up services for my mother who is 75. After 3 hours on the phone, I finally have an account with TV, home phone, and internet and was quoted $110 per month plus taxes. What really happened is that CenturyLink set up an account for $90 a month for phone and internet without my knowledge. Sent bill and emails with a typo to my email and address but because of the type I never received them I finally figured it our when the phone was turned off and now I have a bill for $446. And now they want a deposit to turn the service back on. I've chatted numerous times with people during my office hours and also tried to call them after 5pm but they are not open. So I spent 45 minutes of my work day on hold and trying to talk to a live person. Incompetent is an understatement. This service I did not sign up for and hit my credit report.

Centurylink is a joke. We've had so many unresolved issues with them for years now, from the internet being slow and down many times, to waiting on the phone for hours to get help. When you call in, most reps have no idea what they are doing, a few times we've had them hang up in our faces. We switched to a different internet provider, cancelled our services and still continue to receive bills and charges even though every time we call in, they apologize and say that it’s taken care of. Stay away!

The internet is down more than it's up. I'm in college and the internet has been down for every test, final, and midterm. It's so much fun staying at McDonald's until they close every night just to do your homework when you're paying for internet. We would switch, but it's the only provider in our area. And when it's not down, it's so slow I can't even load web pages. I am writing this review on data because the stupid thing is still out. Why the heck don't they give refunds for the 2 weeks at a time they'r not providing services? Well I have a midterm tomorrow, guess I be at McDonald's...