CenturyLink Reviews

First tech said the line wasn't a direct feed to our line so he corrected that. It worked and then went out about 8 hours later. On my 6th call I told them they either fixed it or let me out of the contract cause I was using my iPhone data for the internet and paying CenturyLink for non-service. She finally figured out the modem was bad and said she would have a new one shipped at my expense. I refused to pay. She said I could drive to one of their locations and get one with the closest one being a 30 minute drive. I declined. I requested a tech deliver it to my house and it was scheduled for 2 days away. They did call me the next day and say someone could come now but I wasn't home. The tech arrived late. No phone call telling me that. He checked all lines and agreed it was the modem. He said they have problems all the time with the model of modem I had and that the techs don't install them anymore because of it.

He said that if they ship the modem to you for the customer to install that is the model they ship cause they have a warehouse full that they are trying to get rid of before using the newer models. Both techs have said they repeatedly tell them that a tech should install the device for new customers cause then they can check the lines for compatibility and set up the modem correctly. They said their suggestion are ignored. Also the speed on the internet is so slow that we can't watch On Demand because it isn't fast enough to stream movies. As soon as our contract is up we are cancelling and going back to cable because it is faster speed.

I was paying $115.00 per month so this would bring my bill to $124.99. He kept assuring me that this would be all. Three weeks later, I checked my account and the upcoming bill being sent out to me next was for $175.00, much more than I was assured it would be. I, again, immediately called and after being routed around, spent another hour and a half, trying to find the problem. THIS time, I was told I was receiving the PREMIUM PACKAGE, which I never ordered nor was I aware I had the higher channels. I watch only a few programs and they are on AMC and History and Discovery and then the local channels. I only ordered the standard package.

They insisted that I had been getting these channels since I moved (not my fault) and that they could not remove the current charge of $175.00 (falsehood). I finally convinced him to cut the bill and he said all he could discount was $30.00 leaving a bill of $145.00. And then he told me my standard package was now going up from $79.00 per month to $120.00, here is where I really got upset. They can charge whatever, to whoever, whenever they please. That is their way of getting their "lost" money back. I am total infuriated and will leave CenturyLink and never go back, on principle and their lack of honoring loyal customers (never late paying, etc.). Also I am copying this review and pasting to my Instagram, Twitter, LinkedIn, Facebook accounts. I am also planning on having my sons make a video for Snapfish and Youtube world needs to know... Anyway cable is on the way out and satellite is the way to go, moving forward.

In feb 17, 2016 my family decided to try CenturyLink for service again. I went online, filled out application, gave me a new acct # ** and was suppose to come out and activate my service on feb 25, 2016. I get a email about 1 hour later. It says they cannot give me any service because I owe them from a past bill and if I pay $55.44 they will give me service. Now I just paid $50.00 deposit and a 1 time charge of $15.00 on this new account that I wanted. I called customer service again on sat 20, 2016. After being on the phone for 45 min he says he can't help me, gives me another phone # to call 18778093790 on Monday because they are closed. I call on Monday. I got passed around between 4 different reps who kept saying wrong department. They can't help me. The last person I got on the phone told me to go to 30 day.century.com fill out application for refund. The worst customer service I have ever seen.

The following month (last month) they send a 69.99 bill! As incredible as it sounds yes, the bill is almost double what I agreed too. So I put my foot down and send them 40.83 as per our agreement. Today I get a threatening letter saying I owe 70.00 and blah, blah, going to shut it off. So I establish a chat box to discuss this. I repeated what I have said above. The customer service rep said it had to be auto pay! Do you see the catch 22 here? If I go auto pay they just arbitrarily take out what they want! That is why I cancelled my credit card originally to keep them from stealing money. Also I was told because I ordered from internet, eligible for internet price that auto pay was not required.

Being on a fixed income I have to know EXACTLY what my bill is every month. So the customer service rep hung up on me! That's how this criminal business handles complaints due to their shady business practices. It's time I go to V.A., family, friends and let them know how CenturyLink does business, and I'm switching providers.

I called 4 times again on different days and every time I request to talk to manager or supervisor to solve the errors that made by them. All happen the same, their final solution was hung up the phone. I just want to pay my bill correctly and get internet backs online and they told me I am still owe $750.00 which make me really upset and want to talk to someone who can solve this matter. AGAIN, THEY HUNG UP.

CENTURY IS SUCK AND SCAM. People should be careful for their advertisement on promotion. Oh by the way, my debit card was end up paying for another services of CenturyLink in another State such as Kansas and Florida and money was withdrew by CenturyLink and DirecTV. When I called CenturyLink, they told me I still owed $750. NO ONE FROM THEIR COMPANY STILL WANT TO SOLVE MY PROBLEM. If anyone takes an action lawsuit, please tell me how to join you. Thank you very much.

Finally I got someone to help. They did not port over our numbers correctly. It took till Feb. 9th to get our 6 lines up and our internet stable. Management at CenturyLink was terrible. I have tried to contact upper management with no luck. How they can treat customers like this is beyond me. If I put all of the details here of what happened it would be a book. The end result is it took 3 weeks to get our phones up and our internet stable and we were an existing customer. Their customer service is the worst I have ever experienced.

I should have know this was going to happen however, things were from the start terrible but I had no other provider in the area to switch to, so I stayed with them even after they hooked up my internet to an empty lot, and it took them 2 weeks to fix this issue even after I called them day one. And they made me out to be an imbecile that didn't know how to connect to the internet. I had to call them 10-20 times over for the internet connection to be fixed. They would send their "engineers" usually within a week. They said they knew there was an issue with the system and a part had to be ordered in, estimated time, get ready - 6 weeks. Yes, 6 weeks of dial-up internet for the low price of 70 dollars a month. I did get a 30 dollar credit. Like that really makes up for the 140 you charged the last 2 months.

Not receiving my discount. Yes I was told over the phone I had to mail in a written letter to receive credits towards my account for the bad hookup and the poor service. I cancelled all my accounts, water, electricity, and internet on the same day. However they do not have record of this. Basically all the other companies figured out that someone saying, "I am not in need of your services anymore" means that I am terminating them. CenturyLink thought he wants to pay another year. Maintenance on their online site and phone system made it near impossible to contact them.

Just now I finished talking to a nice associate for some 30mins pleading my case, the site went down, and she even confirmed that she couldn't pay my bill due to issues. CenturyLink is a fraudulent company, that preys on smaller towns. You have no other options and they squeeze you for every dollar with poor services. I hope they come under some new management. I've already been robbed, hopefully you can avoid this heartache.

I called CL and they said that the technician was still scheduled to come out which was why the internet was disabled. Beside from the fact that they didn't actually reschedule the order even though they had confirmed, I asked them why they had to disable the internet before the technician arrived and they said it was protocol. I then sat on the phone with CL for two hours trying to troubleshoot my internet and they ended up having to send out a technician who basically said technical support is wrong and they did not have to disable the internet before the technician arrived as that's something they do. Basically, I wasted two hours on the phone with CL and didn't have internet for two days because of CL's mistake which could have easily been avoided.

By the way, I work from home. The new installation date was scheduled for February 5th, but I had to unfortunately reschedule again because my husband had another last minute business trip. I walked them through the history in order to confirm they wouldn't disable our internet once the installation was rescheduled. They confirmed this. The day the installation was originally scheduled (2/5) the internet was working until 7 pm that night. Because their staff isn't available after 6, we called the next morning. Funny enough, they couldn't find my account after (and I'm not exaggerating) two hours, five phone number attempts and roughly seven reps so I ended up driving to the nearest CL retail store.

They were much more helpful and explained why CL customer service couldn't find my account but ultimately I spent a total of five hours trying to resolve this between customer service and retail. Retail explained that because I was switching to Prism, that's a completely different department and database so when they switched me they created a new account which was not linked to my existing and until the first bill is processed, my account sits in a queue which no one can access... I'm not kidding, that's what they said.

The retail folks couldn't really help much further so I ended up having to call on Monday (so far two days without internet) to try to figure out how to get my internet back up and running. The guy who helped me said that CL ended up marking the 2/5 order as complete around 7 pm which not only disabled my internet but also terminated my original internet subscription so I had to set-up an entirely new internet account. I then had to speak with a supervisor who rescheduled my new installation date for 2/18 and he confirmed he did it correctly and I had nothing to worry about.

Well, the technician called me on 2/17 telling me he was scheduled to come out and install Prism and Fiber that day. At this point, I feel helpless and don't know what to do. If a supervisor can't reschedule an installation correctly, then there's a serious problem. I then called CL and explained everything for the 18th time. The guy I spoke with was very understanding and guaranteed it's now rescheduled for the 25th and he sent me two emails confirming, but I'm not holding my breath. And on a side note, when I set up that new internet account the rep said the bill would be no more than $31. The bill came to $78...

My three major complaints: (1) CL really needs to get their act together when it comes to their infrastructure. If they can't simply reschedule an installation, that's a major issue. This is something that is so incredibly easy that it simply does not make sense as to why I've had so many issues. This is NOT a staff issue; this is a systems/IT issue so they better fix this fast otherwise they are going to lose a lot of customers. (2) A couple of the reps I spoke with were wonderful, but the majority of them were rude, irritable, impatient, indifferent and lack training. There were even a few cases where I had to explain to them how their system worked.

(3) I'm not saying I'm ungrateful as I did get reimbursed $125, but it was more important to me to have a technician come out on the day they were scheduled. For example, for my installation date of 2/18 I called to complain on 2/17 to see if they could come out on the original date of 2/18 and they said they couldn't accommodate this. But it was their fault? That's one of the major ways they could have resolved this for me.

If I didn't work from home, I would have canceled CL already. The only issue is that would mean moving to Xfinity where I also experienced technical issues, hardware problems and experienced bad customer service. Once there's a third alternative (Google Fiber?) I'm making the switch. If a company like CL can't reschedule correctly or charge their customers the right amount of money, a new problem will arise in the future.

Well I get to Colorado, contact customer service via chat to transfer my account and I'm told it's not possible to do across state lines. I have to start a new one. But, since I was given wrong info before the agent tells me she'll give me a $50 credit for the installation fee. She breaks down what my new monthly bill will be and it's very reasonable. She then sets up a day and time for the "tech guy" to come do the install. Everything is fine up to this point, I'm still a satisfied customer. After this everything goes downhill.

The tech guy doesn't show up. I call the phone number this time to see what the status is. I end up talking to 5 different people in 5 different departments over the space of an hour and a half and they all tell me the same thing - they don't provide internet service in my area, so no installation. I tell them about the chat I had where I was told I could get service, and they say, "sorry we can't access those. Only chat agents can access previous chat transcripts." What? No sharing of info on the same account? Stupid and very bad customer service. Then I get a call with an automated message that same night asking me to confirm my appointment for tomorrow for the installation! What the hell? So apparently they do provide service in my area!

The tech guy shows up the next day, but for some reason can't complete the install so someone else has to come the next week, two more times, before it's finally done. This is a huge inconvenience because I have to stay home each time to be there when the guy shows up, which could be anytime between 10-2. Then I have to stay there while he does the install which takes several hours each time. It's ironic that this is a communications company as there is literally no communication between departments or between the different types of customer service contact options. If I talk to someone on chat or phone, there should be a record of that conversation on my account the next time I contact them regardless of which option I chose to contact them! And by the way, even the chat agents say they can't access previous chat transcripts despite what the person on the phone told me. Very shady business practice.

In my opinion this verges on fraud. It's very shady because one agent will promise you something and then they can later claim it never happened because there's no record of it! And then they can flat out refuse to honor their word! How convenient for them. I just got my bill for my new account, and guess what? No $50 credit as I was initially promised! Big surprise. I tried contacting them via chat again - phone number is closed - and all I got were sales pitches, no answers to my questions, and when I said I wasn't interested in extra services he just told me to call the phone number tomorrow. This is actually the third time in a row this has happened with chat. All sales pitches, no actual help, please call customer care tomorrow.

I hate calling the phone number because I end up on hold for 30 minutes or more, and it uses up all my phone minutes. But it seems I will have to call. It appears their new strategy is to force people to call. Perhaps they think it's easier to bully people over the phone into buying things they don't need, I don't know. Believe it or not, this review is actually the short version of the hell I've gone through with this company over the past month. This doesn't even begin to cover all the problems I had closing my old account at my old address. I would cancel my service with CenturyLink right now if it weren't for the fact that Comcast has worse reviews. It's like the lesser of two evils. However, if I call tomorrow to fix my bill and they won't honor the word of their own agents, I may have to close my account after all and try to find another option.

Our service is being cancelled with them, I wanted it off today but they said first thing in the morning. They did nothing at all to keep us as customers! We've basically been paying for their service to be harassed by scammers and CenturyLink doesn't care we are being spammed hardcore and they also didn't seem to mind to lose a good customer that has always paid on time. I would never recommend this company!!!

After 4 months of lies we had to move out of area and were charged a cancellation fee that we never were told we would have to. Then we filed a dispute and we were told they would notify after decision was made. They never notified and instead sent bill to collection for $500 because they billed a month of service past cancellation. They refuse to give detail notes on our account as well as detailed billing. Every call we have been hung up on and told lies. They refuse to acknowledge what they stated we would get and ignore that they have continuously lied about what we would be charged. They have tried bullying tactics and state we must pay or get a lawyer. Every call we have had they have been rude and completely unwilling to help.

I asked for copies of my notes on the account and she rudely refused and after being told by 3 people at 3 different times that we signed an agreement (that we never received) she stated that we didn't sign anything - "It's a verbal agreement." This just proves that they get caught in lies and then change what they say to try and get out of it. I have filed a complaint with the Florida consumer affairs and am in the process of starting a CLASS ACTION LAWSUIT due to so many people having the same fraudulent experience!

I can't understand the bill for the life of me because it has so many hidden fees. I recently tried to make a payment online and the site wasn't working correctly so the only way I could pay was with a debit card for a fee (I wasn't going to pay) and since I waited one more day to pay it now I will be getting a 30 dollar late fee. When I called today to let them know, I waited 30 min to talk to someone that said they couldn't do anything right now and to call back when I get the bill and try to dispute charges then.

I told her it wasn't my fault and all I got was "sorry." I am sooo sick of this. I reported to FCC about these issues and CenturyLink replied back to them and said everything was fine on their end and I was properly billed for my TV, internet and phone (which I don't have) and it was dropped from there. They are the biggest joke and I wish someone would investigate them. I wish I never signed up and did some research first. Please if you read this don't do this to yourself and if you are already locked in... I feel your pain!

Today I called about my bill because the amount charged made no sense. After an hour on the phone with a woman who spoke poor English and could not spell Valley Forge and who tried to help but was obviously over her head, I gave up and paid the money although I have no understanding of how this company got to the amount claimed. I GAVE UP. This is the worst company I have ever dealt with. They won. This service is for a home in the outer banks where there are really few options. WITHOUT a doubt a terrible company with a smart business plan - keep you on the phone, exhaust the customer and eventually we will pay... a disgrace.

Over the course of days I lost many phone calls because the voicemail answered before I could get to the phone. A couple of people trying to call me told me my phone said it was disconnected. I called and complained about the voicemail and requested it be deactivated. After that the non-solicitation feature stopped working as well. Since I didn't know how to use the features, I called again and again. I got the Philippines, so I insisted upon someone in the U.S. to talk to. I was transferred to U.S. and they fixed my phone problems telling me how to activate the non-solicitation feature and told me how to use the other features, and what features I actually received in this promotion, though no one had anything to say about this promotion. I still can't access my on-line account.

Now I just received my telephone/internet bill, which shows $10 for high speed internet only, the phone features cost around $20+. I can't tell what is what on the bill. All I know is I'm paying over $30 more per month I did not agree to, and have to talk to non-English Philippine people about a phone that doesn't work properly and the lack of information for what I'm being billed for.

Yeah, that makes sense. When I dug a little deeper into the bill it seems that CenturyLink bills a month in advance so they wanted me to pay $201 for services I no longer had!? When I asked the rep what he would do, he said he would just pay it so that I wouldn't incur a late fee. A late fee on services I didn't even have. I asked to be escalated to a manager because paying over $200 for something I didn't even have didn't make sense to me and she then told me she would waive the late fee, for the services I cancelled, and then they would issue me a check for the money they owed me. It seems not only did I not owe them $201 they in fact owed me money for services since I cancelled mid billing cycle. I am just completely confused how CenturyLink even stays in business with customer service like this. This is only one of the many issues I had faced over my time with CenturyLink. I really wish I could give them zero stars. They are horrible.

So to try and keep cool I thought that maybe if they provide me my account number that it would suffice. No one and I mean no one could give me my account number. I was connected to Customer Care and they said they couldn't even see my. By then I was beyond uncomfortable. Customer service sucks. They don't know how to talk to you and on top of that they get nasty as soon as you ask them a question or catch them in a lie. I was told I would get 3.0 and I get 1.5. What am I suppose to do with that? So I canceled services before hooking anything up. When I call to get a return label of course again no one could find my account. I called 2 times. Both calls took roughly an hour to resolve.

What puts the icing on the cake, you ask. I didn't want DSL and that's what they set me up with. I use to work for a major internet company and asked all the right questions, and these people still lied. Still waiting on my return label so I can get my deposit back. The customer service was horrible they are rude and disrespectful. Every agent I spoke to complained about their headsets. I called 3 times in one day. On 2 of the calls there was a bunch of static. No it was not on my end because I had spoken to several people that day, and while waiting the music would go in and out as if someone was trying to find the right radio station. I wouldn't recommend them to anyone.

However, why is it I can't keep phone service consistently at my residence for more than 2 months at a time before I have to call in a repair ticket? Is it because I don't exist on this mile long private road with only 1 phone subscriber on it? There are 2 pedestals out on the private rd. that I have told them about that do not have a cover on one and another in disrepair that I set up and supported which is on my property. I have told CenturyLink about the situation with no response for over 2 yrs now. Why don't they maintain equipment on a private rd. which has clear and ease of access? I am FED UP.

A week went by with repeated phone calls of sending crews out to check wiring and me saying not to bother. I fixed it then I noticed her speeds cut down to 2mbps download speed. Obviously they sent a crew out to mess with the wiring somewhere along the line and messed it up. I called and canceled service immediately after that first week so no term fees? Wrong. They purposely kept the account open well after switching my mother to Comcast and sent her to collections for the month of service she never used, and a termination fee. Next experience was father getting hooked up only to discover after his first month, he got knocked down from 35mpbs to a whopping 2mbps download speeds. He decided to tough it out for the first year and avoid the termination fees.

Last but not least I went on CenturyLink during the same time as hooking up my parents homes but was exceptional in expressing that I would not sign up if there were termination fees if early cancellation. The sales rep agreed to exclude those terms in my contract and so I had agreed to a 12-month term. Keep in mind I put all three of these systems in place during the same week period so I had no history of this dysfunction beforehand. They raised my rates three months after I started with them and I took that as breach of contract so I terminated after three months of service. Everyone is back on Comcast and happy for the most part but Mom decided to pay her $200, Dad toughed it out for a year on 2mbps download speeds, and I am in a battle with a collection agency who's threatening my almost perfect and hard earned credit score.

They are scammers. I would say be careful with them but the complaints here on this board are very real and there is little protection. I am so pissed about getting ripped off that I have filed a complaint with the FCC and the BBB, but FCC has closed my case and it looks like I may have to fight for mediation in order to be heard. The real bait-and-switch is when they hook you into a 12-month contract and then provide you with virtually no way to get things fixed, and trust me their service is a constant problem. DSL is crappy and their customer service is ridiculous but you're stuck with it unless you just suck it up as a loss and pay the $200 to get out and order Comcast or something else. Seriously, this is no exaggeration when I mark all of their ratings with a one.

I got passed around between each department with no real solution, then someone said "Yes we will pro-rate your speeds at the 400-500 Mbps. A few days later I noticed down and up speeds at 40/5. I called and they said someone 'accidentally' reduced my speeds, yet I am being charged $154 for a service I am not getting (which isn't the price that I was told I'd be paying due to the credit and issues).

So today, (2/8/2015) I have been on the phone for 4.5 hours (have been hung up on 3 times). No one has an answer or a way to solve the problem. There is no transparency between the different enclaves of billing/tech support/ customer support. They should NOT offer a service they can't provide. They should NOT charge a customer for something they can't provide. They keep lying to me and saying it will be done in a few days then nothing was done and the notes suggest that they are lying to me. No one will transfer me to a supervisor. I can provide all documentation, amount of time I spent on the phone, the charges to my account, anything needed. This company is fraud and should be exploited.

I am in a 12 month contract, so they said I would have to pay the early termination fee. Now they are asking I go through the same process I already went through to diagnose the speed problem, which strings me along another month and requires that I continue to pay their charges. It seems my only option is to sue CenturyLink for breach of contract. However, I am sure they realize that will never happen because it will cost me more to sue them than I could ever hope to recover. I hope this message reaches customers considering CenturyLink service so they can look for other options and avoid the hassle I have gone through.

My next step is to file a claim with the Consumer Fraud 720-508-6006, because this is exactly what this is. I checked with Better Business Bureau and there is only 19 complaints against CenturyLink in the past 3 years! Really! There are almost a 1,000 one star complaints/reviews against this company on the Consumers Affairs website (you have to give at least one star to get posted). Why hasn't there been a class action suit filed against this company?? Nobody deserves a lawsuit against them more than CenturyLink.

I know that wifi connection will degrade the actual speed depending on where the modem is at and how far away you are from it. So I hook my laptop up to it again with the ethernet cable so it was connected directly to the modem and I was still nowhere near 20MG speed. With the direct connection I got 14MB. At the time I didn't care as long as it worked and I decided to just worry about it later. I would call about the speed if it has any issues with streaming Netflix or handing my many WIFI devices. To my surprise the internet performed really well. It didn't ever hang or get too slow to handle what we needed it for. A year later in January 2015, I noticed my bill had literally doubled because the promotional year was now over. No problems with the internet over that year, constant great connection. Had to reboot the modem maybe twice in that year but that's a given.

I called century link to see if there were any further promotions I could qualify, I mean everyone wants to save money if they can. So I'm on the phone with century link and the customer rep offers me the 40MB internet speed now available on their new fiber optic network. She told me that she could get me the same $29.95 per month pricing. There's always a catch. In order to be able to access those speeds and take advantage of the promotion, I needed one of their latest modems to be able to connect to the fiber optic speeds at 40MB. So I thought about it, I would be paying roughly 10 bucks more a month for more than twice the speed. 29.95 plus a 10 dollar modem lease fee. Done and Done. The rep processed the order.

I received the new modem in the mail a few days later, got it activated, and then had to wait another 2 days for the technician to physically come out to my place and swap out one of the lines since I was only connected to regular copper DSL. The tech came on time, I didn't have to be home because the work was external. I sure knew he had been here and did something. The very day he was scheduled to be here to swap out the line, I'm getting ready for bed that very night, I power up my apple TV so I can watch my netflix like I do every single night before bed. I click my show I wanna watch, it loads, starts playing and then I got this message I've never seen on my apple TV. I then realized it was buffering. My show continued to buffer randomly throughout the episode. I knew right then and there, there was an issue with the internet.

I grabbed my iPhone and made sure it was connected. I then ran a speed test. I was getting 3MB down inconsistent and hanging and not even 1MB up. I was rather irritation since I'm was then paying more for my internet that's suppose to be faster and is obviously having issues. Dealt with it that night. Called century link internet support the very next day. I talked to some female customer rep in internet support. She verified the address and account and start troubleshooting the modem from her end. She had me do all the classic troubleshooting steps, Power cycled the modem, hooked it up with ethernet cable to recheck the speed, ran every other internet test. She then proceeded to tell me that she is seeing the modem constantly downgrading the speed because it's becoming unstable at the higher speeds. She proceeded to tell me there must be a problem with the line that was recently installed.

She informed me that they would have another tech come out and verify the work was done properly and try to test the connection externally only to verify the connection is adequate. This process went on for a couple weeks. Back and forth me calling internet support again and again. Everything I would stream would buffer, my phone was useless connected to the wifi. They eventually did send a tech out at no cost to me. They replaced the modem with the exact same make and model. They didn't know what else the problem could be. I made that tech stay until we did the speed tests. After doing several speed tests, we still only got 28MB on wifi and it was during the middle of the day when most people are at work. That's not 40mb or really even close to it. I said to myself, I don't wanna deal with this anymore. 28MB speeds will support what I need it for. The tech left.

Maybe a month or so later, there was a thunderstorm starting as I was going to bed. Turned on my netflix and guess what happen? It started buffering! Shocker! I know. Of course I was in a contract with century link for a year from the time I got that new so called FIBER OPTIC. I called to see if they could just moved me back to the regular DSL service because it worked. That wasn't an option. That's what customer service told me. There was absolutely no way for me to go back to regular DSL, that's what the rep told me, even though I still have my old DSL modem to this day. I just looked at Xfinity comcast pricing one random day this last January 2016. The current promotion was a total of $59.99 with the leased gateway modem included. Here's the kicker, the speed you get for that price is 75MB. I was currently getting an average of 8MB down for the 40MB speed price with century link.

Anything was better than the terrible internet I dealt with all of 2015. I also knew my one year contract with century link was coming to an end. I actually ordered the Xfinity Comcast internet offer the same day I saw it. I called century the next day the set up a service termination day. They did ask me why I was leaving and I said, "I've had issues with your service ever since I got the new modem to access your so called superior fiber optic network. I pay for 40MB speed and only get 8MB on a good day. Your internet support is terrible and would rather ignore an issue a customer is having versus do your job to help them get the service they pay for but ARE NOT currently getting." I think the representative knew exactly where I was coming from. He said nothing more and set up my disconnect date. I've now had XFINITY Comcast high speed cable internet for about a month.

My Netflix never hangs or buffers anymore. My spouse is on the macbook while I'm on the iMac and we are currently streaming netflix while I'm writing this review. Our Directv is also downloading content from the on demand service which can use a lot of bandwidth. With using all these devices, the Comcast internet connection is solid. I would never have been able to run so many internet devices with century link. It could barely handle netflix by itself on one device.

My point to this review is that century link needs to work much harder to make sure their customers internet issues are resolved without a doubt. There was no follow up to my issues. A customer should never have to pay their hard earned money for a service that they are only getting a small portion of because it's unreliable or just doesn't work. There's a problem somewhere between my home and whatever century link hub it connects to. I guarantee that was never investigated. I can also bet my direct neighbors and more than likely anyone in the next few blocks that has century link fiber optic internet are all having the same exact unresolved internet connection issue. Most of them are probably already back with Xfinity Comcast.

I will continue to be an Xfinity comcast internet customer for years to come as long as I'm in Denver. They are more expensive, however the speed is undeniably faster and there service just works. I'm getting what I pay for. I didn't get close to what I paid for with century link. I NEVER got the speed I paid for the entire time I had them even with the original modem. I can open any speed test app on any device and get the same results. A consistent 70 to 80 MB speed on just a WIFI connected device! Anyone reading this should not hesitate to go with Xfinity Comcast for their internet needs.

It works well and you get what you're paying for. I only went with century link originally because it was almost 30 dollars cheaper. I have learned cheaper is not always better. I would rather pay a little more and have a service like Comcast that works. The only internet service provider in the Denver metro in my opinion is Xfinity Comcast. I can't consider century link a service provider because it's not reliable. Customers want reliable service they pay for to work when they need it to. Not a service that only works some of the time.

The sales person plain lied just to make a sale. Then I tried to get their tech dept to give me their outgoing server settings so I could set up my email on the wireless and of course, after holding for 45 minutes, I was told by some air-head that I could not use my current email address that I have had for 15 years. I had to use a CenturyLink email which is absolutely untrue.

I immediately emailed their customer service after only 2 hours of having their service & told them to come take the service out. They didn't have the channels they told me they did and their tech department has no clue what they are doing. Two days went by, I heard NOTHING. I went downstairs just 2 days after they installed service and the box on my living room TV had no signal so I could not watch TV downstairs. I called, waited over an hour for someone to pick up, and was bounced around from person to person for TWO HOURS. They had a recording saying I could go online and do a live chat if I didn't want to wait on the phone and they could help me w/ any issue. I went online, waited 20 minutes for someone to pick up on their live chat and told her I had requested they shut off my service & get their boxes 2 days earlier. I had heard nothing and advised I would take the boxes to a local office if need be.

She said she could help me with no problem. Then, after waiting for her to respond, she came back & told me she couldn't help me, and gave me a # to call. I called the #, of course waited 35 minutes, the girl said I had to go to their website and "fill out forms" in order to stop service w/in the 30 day trial period before I could give back the equipment. No. I told her I would be happy to take the boxes to a local office if they didn't want to come get them but the service needed to be disconnected immediately. She said she could do nothing for me without the forms. I informed her I wasn't wasting any more time. They either needed to come get the boxes or tell me where I can return them or I was going to throw them away. I also sent a followup email again to customer service to confirm that I was not going to hold onto their equipment much longer.

Terrible, terrible customer service - worst I have ever dealt with EVER. I am self employed. If one of my employees treated a customer like CenturyLink has treated me, they would be in the unemployment line by the end of the day. They are rude, uninformed and lazy. My plan is to take the equipment back to the local office and if they refuse to accept it, I will ship the boxes to their corporate office. DO NOT EVEN CONSIDER USING THIS COMPANY. THEY ARE HORRIBLE.

When I received my January statement, it was for $152.37, so I called customer service on 1/29/2016 and told Chandler that there was a problem with my bill. After placing me on hold for a while, he said that he saw Ariels notes and that she must have made some mistake because he did not see anything about $120.68. He also told me that some discount was expiring and my new monthly bill was actually going to be $162.37.

He finally arrived almost a week later. He was very nice. I will say that a mysterious 20 minute phone call occurred the day he arrived. It was to Canada. I never made that phone call - apparently a GHOST lives here that called a residence in Canada on my dime. I spoke with customer service about being sure that I would not be charged for the time that I was not connected. The bill never comes. I speak with many customer service reps about it. I find that the bill is about 3 times more than I expect. I was told the monthly amount before taxes and fees was 95.

I returned my CenturyLink equipment and called on January 15th, only to receive another bill in the mail. Upon calling CenturyLink, I found that there were notes to cancel my account, but that action was never executed. I am currently on hold for what is now 24 minutes trying to cancel my service. Hold on...Tressa has told me she has to email her supervisor to be able to cancel my account and credit me for the time my equipment had already been returned! AND IF ANYONE WONDERS WHY I CANCELLED CENTURYLINK...IT'S DUE TO DISHONEST ADVERTISING AND CUSTOMER SERVICE. The poorest customer service I've ever received in my life. CenturyLink is horrific!

I'm currently on the phone with Sherry. She gave me a $74 credit for this month’s internet charge but the credit won't show up for 2-3 months. I asked Sherry if I would continue to receive a $74 monthly credit if I continued to have internet outages. She didn't have the authority to answer that. Most of CenturyLink's customer service reps speak very poor English or at least have a very heavy accent. Last night I told the rep I could not understand him and he hung up on me. The customer service number listed on my bill is not correct. That number does not service Minnesota. Why is it on my bill? Good God! Does no one take any pride in their jobs? Where is the customer service? If this keeps up, I'll be contacting the Minnesota Commissioner of Commerce to file a complaint.

What we did not know was that they had changed the internet to 12 mgb and when we tested we would only get 1.05 if we were lucky. We had to call and get that fixed and ensure the bill would not rise. They "fixed" it. When I received the bill it was $315.95. We were blown away. The agent who we talked to had told us the bill would only be around 54$ and they will do nothing about the bill. We called to cancel the service because this was an insane amount to pay and since we were canceling the account and there was no way for them to save it due to the lies we were told by previous agent we now have to foot the bill for their inability to stick to what we were told. The last girl I talked to hung up on me.

I am soo dissatisfied and we went back to the other service provider because for all their slight overpricing I have never had such a horrible experience ever. The last agent even said that the advertised prices were before taxes and fees. The taxes are not so bad but the fees are insane and they just keep adding new ones every month.

When it came time to move related to military affiliation, it was stated that after the modem was returned that the account would be closed in good standing. The modem was returned, and we never received any statements regarding any outstanding balances on the account. Come 16 months later, we get a collections notice that a balance of $255 was owed to the account! When CenturyLink was called, nobody knew the nature of the balance. 5 calls later with multiple transfers within each call, it was finally found that they charged us early termination fees.

The dispute was filed through their collections agency & eventually the charges were dismissed, however this charge never should have been placed onto the account, and furthermore there should have been invoices for the charges sent regarding the bill within a timely manner to avoid collections. Luckily we were able to avoid a negative report on our credit score, but his whole ordeal has been a big, big mess based on the incompetency of just one individual within their cancellations department. I would NOT recommend this company to anyone!

A year later after my contract was up Century Link sent me a new "revised" bill for $250. I immediately canceled my cable service and kept my internet service until I could set up an account with another provider. They sent me a box to return the equipment. Everything went well and I sent their things back. Then a month later I canceled my internet service. I was told that they would mail a box to me for the router. It never came. I called multiple times about the box. Then I received a bill for $480 for the router.

I called and they gave me the runaround for over 2 hours. I told them to send me a box and the woman said she couldn't because an outside technician installed the box. So she couldn't print a packing slip. My account is on auto draft and the phone rep said I had to disable it online. I went online and conveniently that part of the website is experiencing technical difficulties. So now I'm sure my bank account is going to be charged the $480 for an out of date router that I don't even want and I have no way to ship back. They kept me on the phone for hours and nothing was solved. They wouldn't even changed the bill or let me return their equipment... I talked to my neighbors and Century Link has done the same shady things to them too.

I made 3 calls/online chats to your office that I had to end without resolution because the time on the call exceeded what I had available to talk before I had to go back to work (45 minutes plus!). Finally on my day off, I spent 1 hour and 45 minutes to what I thought was a resolved issue. I repeated my needs time and time again... the woman listened but missed a lot of what I was saying and it felt like we were going in circles. She explained to me that ending phone service was not as easy as you would think. Finally in end, she repeated to me that: 1) The phone service has been cancelled. 2) She has credited my account any phone service charges or fees that were erroneously charged. 3) She ensured that my account was not set up with a contract and that I would indeed be paying the $62/mo rate.

I'd like to say I'm surprised by receiving my first bill of $333.00 yesterday that includes home phone services, but by your company's track record, this seems fitting and now I am just frustrated, exhausted, and upset! I'll say again that all I want is internet services without a contract at the quoted rate of $62/mo! The only service I've ever used from you is internet for one month and to get a bill for $333 is asinine! I am praying that this email reaches a manager or someone of a higher level of competency that can resolve this once and for all! For the love... please help me!!! Your new, frustrated & helpless customer.

The next month January got a final billing for another month of service and a cancellation fee. When I called to dispute it they said that I had agreed to a contract. I asked them to show me the contract but they said they could not do that, that it was printed on the bill. Well posting on a bill is not an agreement on my part. Nothing but trouble and lies from this company. I would stay far away from them for those of you that are looking for phone or Internet service. This is the first complaint that I have ever filled in my entire life.

After a few months of unplugging and plugging back in I contacted their support again. Even though they were told what has been I followed their instructions. I was told that the lines were good but since I was having a problem my modem had to be bad and I could purchase one from them. I asked how could their modem I replaced and the one I replaced it with have the same problems. I was told they don't know but I would have to purchase another modem. I cancelled the service effective Feb. 1, 2016 and received a confirmation number. I received another bill and my wife called and was told we would have to pay it and they would send the money back. She was told that they bill in advance. The billing date would be Feb. 9th.

I went to their store and spoke to their representative there and asked about the billing. She told me there was another bill and they do not bill in advance. I gave her the cancellation number I had received over the phone and she told me it was not cancelled and that was a work order. I cancelled it again and paid the bill. I asked her why their phone people and she do not agree on how they do their billing and did not receive an answer but was told they bill for the past month only not the next month. There should be negative stars for rating my experience with them.

I dealt with all of this for six months. I eventually decided to just pay the amount, because the whole ordeal was stressing me out too much. The internet service itself was fine, nothing special. With that being said, the customer service and billing problems I had following this completely ruined the experience for me. I would absolutely recommend not using CenturyLink as any sort of media provider. I made an account on this site just to write this review, that's how much I despise this company.

I called back in December to try and get someone out to my house to connect my phone line that hasn't ever worked and they wanted me to pay an additional 85 dollars. I told them "No way". They should have made sure it worked at the time they came out to hook up my Internet. Now a month and a half later my Internet is suspended and after being on the phone for 3 hours being transferred from person to person and no one knowing their facts still nothing was taken care of. They want me to pay a bill of 140 dollars for all these chargers and the phone doesn't even work. The supervisor stated that they will have to pull the call and if I agreed to it then I am responsible for that bill. The funny thing is they won't let you listen to the call and after reading the reviews on here they probably come back and say they lost it. I THINK SOMETHING NEEDS TO BE DONE WITH THIS COMPANY. I think a class action lawsuit needs to be filed. How do we start one?

So I call customer service. The call, in its entirety took about 20 minutes. Outsourced call center, BTW. When I get a hold of (?) he tells me I can have a speed of 10M for the same price, "can I set this up for you right now?" I tell him I want to get rid of my phone because I'm paying $90 per month right now for 5M and I don't use my phone. He says I CANNOT GET INTERNET WITHOUT A PHONE BUNDLE PACKAGE. I ask again, to make sure I heard correctly, that I can't get internet without paying for a phone service? He says no, but he can upgrade my service to 10M right now. I say "OK, may as well do it. I'll look more into the phone thing later." Then he comes back and says there's a $50 connection fee. I stop, and say "what? Never mind." Well, he says, "I can take that off your first bill." "No thanks. Let me check around." We disconnect the call.

Shortly thereafter I get on their online chat, another while talking to them, and the lady tells me I can have internet without a bundle, but it costs a little more, has a connection fee, and need a new modem ($99 to buy). I say "thank you," we disconnect the chat. Now I'm starting to get upset. It's the typical big business b/s. You know the type where you call to get a replacement item, you ask, they say $60, you say no, they say for you, $30, you say no, they say for you, $30 but $30 credit on your account, you say no, they say "OK, I'll send it to you right now $8 shipping," you say no, they say "OK, I'll send it overnight no charge. Thank you."

So, I start to look at alternatives to CL for internet in my area. Mostly it's all limited data. I'm not sure how much I'd need, sooo... I call CL again. Get transferred. Get transferred again. Get transferred again. Finally I get someone that checks into it (20 minutes after my being on the phone). I wait a bit then she comes back and says "I'm sorry, our systems are down right now, you'll have to call back." Seriously? We disconnect the call. Back on chat I go.

ANOTHER TWENTY MINUTES AND *HOW MANY* TRANSFERS!? So at this point I am fuming! Giving me the runaround. I finally gain my composure, call back again. Go through the automated menu again, enter all my information again, get Cust Serv again, get transferred again, get transferred again, get transferred again, finally I get someone that will check into it. I get put on hold... Meantime I get another call I have to take after being on the phone for so long yet again. Thankfully (?) calls me back and gives me the information. It makes NO sense, but whatever.

I took a break from CL for a bit. The day before yesterday (not quite a week after my dealings with CL), was a Monday, the 25th. My wife says the internet is not working. So I go downstairs to the modem/router, unplug/plug it. Nothing. I log in to the modem, shows PPP status as down. Fine. It's 6pm. I begrudgingly pick up the phone, call Cust Serv, internet dept. I tell Herbert the problem, he checks the line, pings my computer. Nothing wrong with the line, no ping back. So he says it looks like I need a new modem. I tell him I'm about to upgrade speeds to 10M, and will this modem work and does it function as a router as well. He says yes, and yes. He is shipping it out today, I'll receive it tomorrow (Tuesday, the 26th). FREE OF CHARGE! Awesome, Herbert, thank you so much!

My wife works from home, I work from home. So on Tuesday morning (26th) we go to the nearest coffee shop with Wi-Fi, stay until noon. Then we head home, hoping the modem/router gets there before long. We wait. At 2pm I get an email saying my equipment has shipped, here is the tracking number, estimated delivery date is the 25th. (Yes, apparently they are telling me it will be delivered the previous day) I hit the tracking number, UPS site tells me it's an invalid #, try again in thirty minutes. I do. Then again. And again. Finally I call CL Cust Serv, go through the automated menu, put in my information, get (?) on the phone. I ask (?) if he knows WHEN the modem got shipped and if I'm still receiving it today. "I'm sorry, I don't have any more tracking info than you do." "OK, but can you see at least when the modem got shipped at all?" He says no. We disconnect the call.

Again, I'm starting to feel my blood pressure rise. I call UPS, already knowing the answer, but talk to someone, give her the tracking info, she says it's an invalid #, it doesn't appear anything had been shipped yet. I say thank you, we disconnect the call. I call CL Cust Serv, go through the automated message, put in my info, and (?) comes on the line. I tell (?) "I would like to make a complaint about CL, who should I talk to?" "So you are saying you wish to escalate this call?" Yes. Whatever. I just want to talk to someone that will hear my concerns and actually DO something.

Jeff comes on the line, right away I apologize and tell him "I'm upset, I'm sorry if I get carried away." I recount the whole story of the past week and a half, the lies, the time I've spent, the runaround I've been given, etc. These are the first two things Jeff tells me, I swear I'm not making this up: "OK, now that you'll let me speak I'll address some of your issues. I listened to 90% of what you said..." and basically talks down to me from there.

"While you were talking, I calculated your numbers and even with your phone service not on the bill, with taxes, you'll maybe be saving 0.74 off your bill, if you went for straight internet service. The modem/router for a faster speed internet isn't, like, a normal modem. You can't just plug it in and expect it to work like you said you could so no, you wouldn't be able to do it yourself, you'd need a tech there to install it, program it, and get it all going. The modem you are getting is just a replacement of what you have now. And there's no way it would be delivered today, I don't know why Herbert told you that."

Well, ** me, right? So I say thank you, and we disconnect the call. I do a quick search online, find a CENTURYLINK MODEM/ROUTER that is good for speeds up to 15M. Sounds like a regular modem install to me. So I get on a tech help forum, tell them what is going on, and get back that if you get really fast internet there's a chance you may need a tech to upgrade the house wiring, see if the speeds are available, etc. BTW, this modem on Amazon is $40! So now here we are again, out of the house, still no internet, still no modem, no closer to getting rid of my phone which I don't want, still no closer to having a faster internet speed. And I'm still paying $90 per month. Customer service is DEAD with CenturyLink.

Again, I NEVER received any statements from CenturyLink this whole time and don't learn about these charges until I hear from collections. I've tried to talk to customer service at CenturyLink several times regarding all of this and after being on hold forever and I finally get someone. They are extremely rude trying to talk over me and then "transfer" me to someone else and I get hung up on. I've even tried to talk with Verizon and CenturyLink on the line together but Verizon couldn't get through to CenturyLink either.

I don't know how a company like CenturyLink can get away with doing this kind of things and be so rude about it at the same time. They basically want me to be their collector for their mistake. Why would they continue to pay Verizon when I don't even have an account with them? They don't communicate with you about anything. If I could give them a zero rating I would. I'm telling everybody I know not to do business with CenturyLink and I'm filing a complaint with the PCS. Oh yeah, the best part they have now reported to TransUnion that I owe them 83.46. It's going to be a long battle and I wish there was a class action lawsuit against them. I would join it in a heartbeat!

I finally am trying to explain and the customer service rep talks right over the top of me. I say "please stop talking" and she says "You are upset. I am going to put you on hold for two minutes"!!! Excuse me? Now I am upset and ask for a manager. She says "certainly" and disconnects me! I call again, give a quick explanation and ask for a manager. He puts me on hold for 21 min and it disconnects. 3rd time she is genial, ready to serve, tries to find a sooner time but tells me what my choice was. I booked it. Centurylink is our only choice. Obviously they know that. Too bad for us.

1) Extra fees that they do not tell you about when signing up. For example, there is $10 monthly fee for not choosing paperless billing. Like I said this was not even posed as an option to me when I signed up for the service over the phone. When I was finally made aware of this charge I called to change to paperless billing and they told me that they would put in the request but it could take up to 4 billing cycles for it to go through. And of course, it did take 4 billing cycles to get the charge off of my acct and begin having paperless billing.

2) Deception: I signed up for 'up to 12 mbps' service. The speed I consistently got was 1-2 mbps and all I had on the wifi was my computer and phone. Don't expect to get anywhere close to what they advertise.

3) Abysmal customer service: expect to be transferred to multiple, MULTIPLE (3+) different departments before finally getting your problem resolved. Also, expect to have the call dropped frequently. They can resolve most all problems over online chat, but billing disputes must be done over the phone. I think they do this because they know that they will either have you transferred to so many departments that you give up, or you will have your called dropped. I am trying to dispute a bill right now and was first talking to financial services who said that they cannot give refunds, only billing can. I get transferred to billing and they say that only financial services can handle refunds...

Oh and another thing if you live in Oregon expect to be shuttled through even more agents until you get one that can actually access Oregon accounts. I could go on but I promised a short list. I hope you take my advice and use any other service. ANYTHING but CenturyLink.

Just called to ask why my brand new internet service keeps losing connection and I was told that there is a bad connection in the wiring and was given an "appointment" of 1-5 on Thursday. Today is Saturday. While the girl I talked to today was very nice, the last time I called in with my weekly service failure issues with Centurysuck, as I so affectionately refer to them, the guy was beyond rude, and I'm sure I was upset because the Centurysuck automated system had hung up on me 3 times. If you don't say what they want you to say to the prompter, yes, it will say GOODBYE and disconnect your a$$.

I constantly remind myself how much I hated dealing with Qwest and CenturyLink carries on that repulsive name in total failure in every way: products, service, support and billing are all facets that would alone make this company a failure. Let alone each department being a horrid reflection of the nastiness and rude contempt for their overpaying customers. It will be a great day when CenturyLink ceases to be a 4 letter word that everyone knows.

I was originally given a loyalty rate by October (agent) of $39.95 per month for internet, $6.99 per month for modem rental. I printed out confirmation that shows these rates with a confirmation #. When I got an email showing my bill was $88. I contacted agent to clear confusion of rate. First agent, Anne ** on 19th stated the rate was $8.99 and said it couldn't be changed. She said she couldn't access my account. That was the end of conversation.

On the 20th I contacted Megan ** to again try to get my CONFIRMED RATES adjusted on my account. Again, I was told that my account was adjusted from the $88 to $51.66 monthly, which still showed modem fee of $8.99. She also told me she couldn't access my account (?) although she was able to see an adjustment?!! She said she couldn't change any rates and said she would transfer me to billing department.

I chatted with Anne in the payment center who was extremely rude right from the start. She stated she could not change any rates. I tried to explain the situation, and she kept talking over me, to the point I said "would you please just listen to me" so I could get transferred to the correct department. This conversation went nowhere. I suggested she tell management they needed to better train their agents. She transferred me back to account agent... At this point I had been on hold or speaking with agent that was unable/unwilling to address the matter. After several minutes, I decided to email the help dept., my concerns and have yet to get a response. The first agent I spoke with did give me her email, which I also emailed but no response. DO YOUR RESEARCH BEFORE SIGNING UP WITH THIS PROVIDER...

I have went to another company for my telephone and in the past 3 months of using the new company we have not had 1 telemarketing phone call. Not once. Unfortunately because of the rural area that we live in Century Link is the only company that will provide broadband to us. We have kept our broadband service but they are still charging us for our telecommunication taxes and fees when we don't even have their phone service anymore. After contacting them twice about this they refuse to remove it stating that its mandatory. I can see it being mandatory if you actually had telephone service. But for someone who doesn't have telephone service with that company then no it is not mandatory.

What you are doing is illegal. I have filed a complaint with FCC about the unlawful tax charges that are exclusive to telecommunications only enforced onto my broadband only bill. Run away from this company if you can go with someone else. If there were a class action lawsuit for this company I'd be first to stand in line. They are illegally billing and their customer service is the worst I have ever experienced.

It's now more expensive for the same speed. They said that we made this choice and I ask them "Why would we chose to have a new contract for the same speed and more money?" They answer is, "We just do what customers want." I suggested that maybe the new sales guy made a mistake. We obviously wouldn't do that and no one in their right mind would. I wanted to cancel the service and they want to charge me $200 to cancel. I wish I could join a class-action lawsuit to sue this company. Even if I don't get any money, I would be will to testify against this company.

When trying to resolve this, every single customer service representative was rude, unprofessional and condescending. At one point, we asked to speak to a manager and the rep said "DENIED" over and over. Needless to say, they REFUSED to make any accommodations or allowances, and disconnected our business phone number which we have had for 35 years. They refuse to answer any emails or correspondence, and we will be seeking legal help for loss of business due to this. We have happily went back to Wave Broadband, who has been so kind and accommodating, even if they are more expensive. Lesson learned. You get what you pay for. I can't believe that Centurylink would even employ workers like they do. Absolutely no skills and values. Worst company ever!!!

Fast forward a month. We get our permanent line. The contractors tore our yard up and hit our septic tank lid causing a multitude of problems. Our bill is supposed to be 45/month... Bill was 175! Bill has been wrong every month. The customer service reps belittle and talk over you when you do finally get to speak with someone. I demanded to speak with a supervisor and was told there were none available.

Fast forward January after yet another screwed up bill. I come home from work one morning and no internet. 4 hours of being transferred and on hold I have a complete melt down. Our service had been disconnected (error on their part) new year's eve. No service until at least the 4th of January. Issue has finally been resolved. We shall see what February brings.

Last year a repairman, a nice guy, left me with no service at all and went home for his two-day weekend without even checking to see if I had service after his work. He had switched my T1 and left me with no service at all. Repair mimicked me when I called, and laughed at me when I cried out of frustration, said no help till next week. I then left a message on this guy's cell, he called back and said "you're kidding," and I said "didn't you even check before going home?" He called Central and reversed the T1 on the spot. So much for Central saying it couldn't be done until after the weekend. No improvement of the original problem, but at least I had some service again, such as it was. Last few months, it's becoming more prevalent to have calls dropped back to a dial tone. Length of call has nothing to do with it, they just drop my calls back to a dial tone.

It's not my home phone or inside wiring, they can't schmooze me because I used to work there. I foolishly decided today to call Repair, knowing I would get the usual superficial, cursory computerized scan and then "sorry, but the line shows clear." They refuse nowadays to let me speak to a Field Supervisor or a hotshot (their best repairmen). Many of them don't even know what a hotshot is. Put that together with speaking to a Filipino with a heavy Creole accent and a weak, tinny connection, and I start to get angry. Last year I got to the Executive Complaint Office and described how long my service has been impaired, and was told "no, we aren't interested in pursuing this any further," with a flat-affect voice. With all the cutthroat competition they have, you'd think they would want to try to keep your business, not to mention pride of craft, but no, they don't.

I used to have a market expansion line with a custom ring for my business, and neither ever worked properly, and then they "changed horses in midstream" and started charging me by the call a year later, even if I didn't answer, which was not the original agreement. I tolerated that, until one day I got charged for a ship-to-shore call out of San Diego, which is a physical impossibility with a market expansion line. The custom ring had been attached to my residential line with a third, "invisible number" so I couldn't ever include it on my business taxes. And the invisible number they had attached it to, had been a Pizza Hut number until a month before I got it, and I kept getting called by drunks on Saturday nights insisting I deliver their pizzas. I finally just got humorous and would say "thank you, sir, one large pepperoni pizza, fifteen minutes or it's free!" That would get rid of the drunks.

But with that final straw of ship-to-shore charges, I got rid of their market expansion business line and the custom ring that never worked right. Last year, I tried for over two months to get accurate and consistent information about getting their ISP service. Each time I spoke with someone I got new information, different information, bad information, corrected information, and then they said (I kid you not!) that I would have to wait two to three months to get web service and they would have to send me forms to fill out. I said "Wait a minute. I would be paying the same as anyone else, the full fee, and it takes three months? Forget it!" I went with Comcast, which was glad to connect me the very next day. And then, of course, CenturyLink Billing later tried to solicit me to rent their internet service, and I told them they had to be kidding, they were way too late, too bad, honey.

Let me tell you something, the head of that department I worked in ended up in prison. The other managers became rich, and retired, from what I heard. In private meetings back then, where I was present, they laughed at their customers and thought them stupid to want to break up into baby bells. Did you know, they can attach a marker to your number and track every call you make, to collect data to justify their newest rate hike proposals to the SCC, and you will be none the wiser, because it is their phone number and you just rent it? They knew during the breakup into "baby bells" when their monopolies were challenged, that service was going to deteriorate and prices would go up, and they laughed about it. I worked next to a former "humper," the people who actually climb the poles to do repairs, and she told me they are supposed to try to blame your phone, your home wiring, anything to shift the blame.

There was an expose' that revealed on PBS that the two phone companies that were most implicated in installing splitters in a windowless closet so that the NSA could eavesdrop on us all, for about five years post-9/11...were AT&T and CenturyLink, which had a different name back then. And yet most employees I speak to at CenturyLink are totally unaware of that little item. They really don't know. I make comments to them because while you are on hold, you get a recording about how they value and protect your privacy. Ha! They are a communication company with broken-down intra-company communications. The left hand doesn't know what the right hand is doing. They cannot handle the increasing customer load they must attract to increase revenue.

When I had severe crackling on the line that got so loud that an operator asked me how I could live with it, and made me cry, it took several years for them to send out Repair that could find the problem and fix it. They'd tried to blame rain (I live in the desert), condensation, time of year, etc. I'm surprised they didn't try to blame the phase of the moon, or the color of my brassiere! And then, after the hotshots fixed it, I came home and found I had a deadline!!! Aaaaargh! They said "impossible," and I insisted loudly from my cell phone that my line was dead. They eventually sent out another guy who found that while a repairman had been at the switch box a few blocks away, working on another line, he had accidentally disconnected me! After all that!

We all did an honest job in that office, we liked each other and liked our work and gave them a honest day's work, yet one of those managers would come out once in a while from his cubicle and spy on us, and he never knew why it made us smile. It was because his chair squeaked, and every time he got up to see what we were doing, the squeak was like putting a bell on the cat. And we were all really hard at work. One final symbolic example: when this phone company moved into a new building downtown, they asked all us clerks which window seat we wanted. We weren't being rewarded. Rumor had it that we were being given the window seats instead of management, because if anyone took a potshot at the phone company (gee, I wonder why anyone would be pissed at them) we were more expendable than management. That sums it up.

They don't care about employees unless it becomes litigious and costs them money, and they don't want to help you unless it is either an easy thing to fix or they are forced to, one way or another, and if it is a billing issue or repair and a difficult problem, they would rather "release your call." They know there is no longer a place where you can escalate your complaint about problem or the treatment you receive, and they would rather lose your business. They are banking on you not leaving or getting organized. We have the best phone service in the world, in the United States. But there is a lot of room for improvement. It's their job to continue to attract new revenue, but their system can't handle the overload of new activity, and they would rather see you leave. Unless you have a class action suit, and they are banking on that not happening, of course.

We called and the customer Service agent was amazed that our speed was so slow. He determined that the issue was absolutely on their end and scheduled a technician visit. First of all, it took them six days to respond and when the tech came out, he told us, "I turned it up for you", and left. We did a speed test only to find out what we suspected. The upload/download speeds were exactly the same! When we called back to complain, we were told that the tech that came out needed to forward our work order to a "different type of tech" because he wasn't able to help us. So the new tech would call to let us know when he would be coming out. Of course no one ever called.

At this point we realized that Century Link had not only been cheating us out of money for years for services not provided, they had also been lying to us every time we sought their help. No one ever told us the same thing twice and our call in notes were apparently "lost". Therefore no credit could ever be applied to our account for all of their shortcomings. We decided to close our account and go with a provider that would give us the service we desired and the service that was advertised. At 185mbps, we couldn't be happier!

Lastly we were told that in regards to our final bill, we should receive a credit of $160.00. Well we received the bill with no credit and a balance owed of $165.38. When we called in to question this, we were told that because our account is closed, they can do nothing to change our bill and of course, the notes regarding the credit we were supposed to receive were "lost". All we can say is, "What a scam!" We are so glad that we'll never have to deal with this company again. We can't believe that they basically scammed us for years!

What adds insult to injury is that they charge almost ten dollars per line just to pay the bill online. The only way to pay without receiving a charge is to mail in a check. I will be leaving. I have put up with despicable service and very poor Internet signal for much too long. I currently pay five accounts between my personal and business that I own. They are the worst company to deal with that I have ever encountered. I am currently taking every opportunity to tell every person that I can how despicable CenturyLink is treating loyal customers.

Called the tech number and they kept on hanging up. The poorest service of any service I have ever had. I have since cancelled and oh my goodness no more phone issues!!! They lied... Repeatedly. Now that I have cancelled, I have to watch the bills, since they have a habit of charging for phone service anyway even when you cancelled. Same for internet... Paid for 10, get 3. They lied. Now get 24, and phone, at about the same price. A Pity, when they were EMBARQ, no issues. Three years ago, they weren't bad. Now? Corrupt.

Now we have to call in lawyers to get some really simple and basic stuff from them. I know that when I move out there I will not be using CenturyLink. They are beyond horrible with no accountability. When you call them for help they play pass the buck or hang up on you. My mom had an anxiety attack just trying to talk to them. So thinking maybe they did not understand her, I called and she was right. They overtly try NOT to help you at all.

Finally, I talked to a customer service manager, he said the best he could do was $30 over the quoted price. When I asked about the call records, they came back a week later and said that the call records were lost for those dates. They just didn't want to admit that they were quoting incorrect prices. CenturyLink has to be the worst large consumer-facing company I have ever dealt with. If you are considering switching to CenturyLink, think twice and make sure that you have the quote in writing.

Despite the fact I was told he was added each time, each time he called they would tell him his name was not on the account. The latest issue is their customer service hours are limited to mon - fri and they state you can chat with someone online during off hours but if you try to do this it states to call. I have tried to be patient but, they really could care less about their customers and it is too bad because in this type of business the customers are what make your business.

I requested an investigation of CenturyLink by: 1. Nevada State Attorney General's Bureau of Consumer Protection, 2. Local TV station consumer advocate, 3. FTC (Federal Trade Commission), 4. FCC (Federal Communication Commission. I figured somebody will take up my case. I referenced the 2,174 complaints I found here to give them some incentive to go after CenturyLink in order to protect all of us from predators and liars like CenturyLink.

So a month free for their mistake, I thought great! Now, maybe we won't have any more issues. In October, it was the only bill that was under 100.00. By November, my bill went back to over a hundred. I called then and they offered me a "promotion". No more contract and both DirecTV and CenturyLink combined was 58.00. Now the customer service rep, stated that it was incorrect and my bill is going to be around 75.00. Really? I have a confirmation number with the date and time, and the person I spoke with whom will make the changes. The rep stated today, that it was no good! At this point I am even more disgusted with this company, I said cancel me! The only good thing is, I got out of having a 2 yr contract and I never have to deal with them again! I guess I will have to pay my now due bill of 130.00 for this month! This is probably what they do to many people. It's "Robbery"!!!

If you ever have the time to spend 4-8 hours each month disputing your bill, then I guess this company would be a fit! Today I have spent a total of 6 hours trying to figure my bill out and got nowhere. I called DirecTV and they state I have a -4.62 on my account with them. I further went over billing charges from the past few months with DirecTV and the bills do not match. Spending 6 hours on the phone is not my idea of customer service! They don't have supervisors to take escalated calls, so my issue did not get resolved. At least DirecTV tried to do a 3-way call to resolve my billing issue and supposedly Century Link's billing department was closed. If anything comes of this, it would be, for them to lose their customers! I will never refer anyone to them and I am ready to have our local news investigate.

I would rather be without internet and not deal with incompetent people who do not care about their customers and essentially take hard earned money out every month and get away with it. I feel bad for the senior citizens and all others they "ROB". Please before you sign up services with this company, read reviews on social media and everywhere!! You will see the same complaints. If you go to their website, it states they are accredited by the BBB. The BBB's website states they are NOT!!! Complaints on company is unreal. So if they lie about accreditation, they obviously will take your money like a thief.

I have recordings where I have been on the phone for 4 or 5 hours a day getting transferred or hung up on these stupid jokes told me they can't call back if the call drops but I bet if you were in the middle of giving these crooks money they will call back. Such a big company can't make outbound calls right. I am in Las Vegas. And if there is anyone interested in going to News 13 Investigates Darcy Spears and the Nevada Commission Board that they are governed by. They are supposed to ask to raise any prices and they don't. They do what they want and I also have several people willing to go forward. We can do something in numbers. If you are really interested my email is **.

The technician never showed up. When I called back on Sunday, the tech help desk said all of the field technicians were off on Sunday and that they would contact me on Monday. Instead, I called Suddenlink on Monday and signed up with them, and I canceled with CenturyLink on Tuesday, October 24. So in all, I had "service" for 4 days, even though the Internet never worked (the phone did). Several weeks later, I received an invoice for service covering mid-November to mid-December. When I called CenturyLink, they acknowledged that the invoice was in error and that I had canceled on October 24, but told me that I had to go online and fill out a 30-day guarantee request for a rebate. I didn't understand why this was necessary, but I complied anyway.

A few weeks later, I received another invoice marked "Final Bill," stating that I owed $93. It did not itemize the charges or explain what they were. When I called again, their customer service rep told me that it was for the $40 Internet activation fee, the $15 shipping for the modem installation, and $16.25 for connecting and disconnecting the phone line. I asked them to waive these charges in light of my terrible customer service experience but they refused. Each time I called their customer service line, I had to spend over 30 minutes on hold.

All in all, I spent several hours on the phone dealing with these issues, and I ended up having to pay $93 for nothing, essentially. It was a huge waste of time and money. I would never consider using CenturyLink again, even if they were the only Internet provider in my area - I would go without instead of giving them my business. I would advise anybody to avoid CenturyLink at all costs - if you have any other option, use it - and if you don't, then go without!!

New bill for DEC 2015 now $91.04. Back to the phone. I tried. The Product, Service, Billing # 800-201-4099, never got through (40 minutes hold) gave up. Called again few days later. Never got through (20+ minutes). Called 855-538-9446, after initial message, nothing for 10 minutes, then "All our representative are STILL busy", crappy music started up another 12-15 minutes. YEAH. "Sheena" answers. After 45 minutes with her, she has advised me that, Yes, she sees Lashonda's notes. Does not understand what went wrong that the rate Lashonda quoted is not in the system. Sheena assures me that she will credit the 24.00 that didn't happen on the December 1st call. Sheena says she is removing the $7.00 late fee and advises me that the amount due is $59.11. And tells me the new rate of $34.95 (That Lashonda set up on Dec.1,2015) will NOT go into effect until Feb. 2016.

There is a "lag" time of 1 month. Sheena could not tell me the why of that. At the end of the conversation, Sheen again advised me total CURRENT bill is $59.11 and that I can go online and make my payment. OKAY. I hang up. Go to CenturyLink online pay. My bill is now $84.04. WHAT! Ok, maybe there is a lag time. Checked it this AM. Still $84.04. Back to the phone. Tried # I reached Sheena on, 20 minutes. Tried the "Direct" # that Sheena gave me **, 17 minutes. Then tried a # In a large orange square on the CenturyLink bill that states and I quote "CenturytLink is dedicated to Perfecting Solutions that work for you and you life. Call us today at 877-343-2224 and LET US PROVE IT". REALLY! Are you ___ Kidding me!

Again after over 15 minutes and eventually more nerve wracking irritating music (same tune for all phone #s) I gave up and found this site. I did expect that others were having the same problems. My question is, WHY hasn't a class action suit been started against Centurylink? Also folks, how many are aware that CenturyLink merged with Qwest then laid off a 1000 or more employees? A good reason for not allowing monopolies. WHY IS THERE NO CLASS ACTION SUIT AGAINST THIS COMPANY! Wonder how long it will take me to get thru to cancel service!

Yesterday I received a notice in the mail stating that 51.00 had been sent to collection for the returned item for Dec. Really, I don't think so. I paid for 2 months of service I never received. They had the tech check and he stated that 8 gigs of data was used in Nov which is impossible because we only are allowed to use 5, I have spent well over 4 hours on the phone with these idiots and have been transferred at least 85 times. Done never again and I will let everyone know to not use this service ever.

Despite this they cut my service and shang highed my accounts on Jan. 28th - any phone number dialed CenturyLink off my cell phone and my internet only went to their page saying I owned money. When I went further on that page it said never mind, looks like you paid your bill but my service was still off. I called, on hold 23 minutes, spoke to someone who said he could see that I had paid and turned my service back on. Today at 9 AM they shang highed my cell phone and internet again. Called on hold for 28 minutes - the man on the phone said there was no record of my payment and took it again to get my cell and internet back on which took almost 2 hours. They are the worst. I am getting out and recommend no one use them.

We informed them that we cancelled our services because they NEVER WORKED and that we were well within the 30 day free cancellation period. They said they'd handle the bill and for months we heard nothing from them until we got a letter from a COLLECTIONS agency for that same nearly 50 dollar amount. We called the collections agency direct to get the details on why we had an account there and they were so rude about everything. It took 3 days of being on the phone with CL to finally clear up the issue and get the collections account closed down. The only positive in this story is that they didn't jack up our credit with their ridiculous hissy fit. STAY AWAY from these people. They don't provide good services nor do they know how to do business. They lie, they cheat, and they do not care how that plays into your life. I'd rather be with Comcast, and that's saying something!

Speed up to two months later, we get a bill for 337 dollars for not returning the Prism TV box thing, when we definitely returned it because we have the tracking number and it says it was returned. CenturyLink lies so much and they're such a shady company I feel like they're lying about not receiving it just to milk us for money. (I will be calling tomorrow to resolve the problem, hopefully.) We live in an apartment complex and the only service offered to us is CenturyLink. Please, if you have a choice do not get CenturyLink. Customer service is not helpful at all and they're usually rude and lie about everything. You'll be stuck on the phone for hours because they'll hand you off to different departments.

So I called a week later to get a credit for the week of no phone connection. $10.04 credit took me 45 minutes to obtain and two separate representatives attempted to upsell me on services during this process. Then, when I attempted to get a credit for the poor internet connection, I got passed around to three departments and ended up with the final guy telling me, "My job depends on me not issuing you a credit." So I hung up. I thought going through the chat option might be less stressful. When I finally got through to Technical support, I had this rousing exchange with Noel in Boise. So, it's been 20 minutes since I had this exchange, and he's not communicated with me any further. I am still waiting in the "Engagement Window" for this technician to return to "troubleshoot the issue with [me] and have it fixed." Nice work, CenturyLink. Nice work.

I have filed a complaint with the Better Business Bureau, 2 complaints with the FCC and am going to file a complaint with Ft Riley, KS to pursue having them put on the "off limits" list of local businesses. I have emailed my situation to local news agencies as well as contacting the local and State legislatures and the Chamber of Commerce and would recommend any others in my situation do all the above as well if this is to end. And still no word from Century Link... if that tells you anything...

I had statements sent to me in the mail but, Customer service could not pull up information on my account. So if you people read all these terrible reviews maybe you can give me a call so maybe you can give me some information. Sales people must be on commission because what you get is not what you were told. I would love to start a Class Action Suit against this Company. Don't sign up with CenturyLink they will cheat you out of Money. Especially if you have good Credit Rating and you want to keep it. Very Untruthful!

Finally, we got the company to send out another tech person, who said that the first tech connected us to a box that hadn't been in service for over a year. After finally connecting us to a box that was in working order, the tech left me to finish the inside set up because he "had things to do" and said that "it should work". We were billed for both tech visits (although CenturyLink denies this) and our first bill was more than twice the originally quoted price. After many calls, debates, and transfers to other people and other departments, CenturyLink did credit us for the extra charges. Throughout our service period, there are random times when we cannot load up commonly used pages like "Google" or "Yahoo" because the internet connection didn't recognize them. The internet is often too slow to stream videos and we have to reboot the internet to get a show to play through without buffering.

This last month, although enrolled in "AutoPay", our bill was not charged to our credit card on file and we were charged a late fee on the account. We were never notified so that we could correct this problem and when bank statements were checked from the billing time frame, there was money in the account and no reason for the credit card to go through. After calling CenturLink to discuss this and ask why the payment didn't process and why we weren't contacted about the issue, the customer service agent informed me that there was nothing he could to about that issue. We weren't contacted because it was all automated and no one would have seen that the payment didn't go through until days later, which would have meant that even if they had contacted me, the bill would have been late anyway.

Fed up, at this point, with CenturyLink as a whole, I requested for my service to be terminated, only to be informed that I would have to pay a $200 early termination fee for canceling my contract. When I told the customer service representative that I didn't think I should have to pay for terrible service and nothing but issues, I was referred to another agent who basically refuted every complaint I had and said that I had not been billed for several things we have paper statements for. He also said that there was nothing on my account that would let him waive the fee, so he was "sorry, but there was nothing he could do".

If there was a way to cancel without paying this fee, we would have already left. CenturyLink not only has poor quality internet service, but also poor customer service. The company does not seem to truly care that their customers are dissatisfied. If you want my opinion, I would go with just about any other internet provider and pay a little more to avoid dealing with CenturyLink and all of their issues! We are extremely unhappy with this internet provider and we have no plans to do business with them again after our contract is complete.

So the 30 days rolls around and they arrive to install service, again, simple enough. My boyfriend waited for them at our home, they installed the cable and internet and left. I arrive home excited to explore all of the channels I scored (through their bundle offer) however I come to find that we have the basic service. At this point I'm miffed, so I call their customer service center and this is where the fun began. My first phone call to them was after 6 pm, and I got nowhere! The automated system that I had to use to get me to a breathing live body kept dropping my call or it would transfer me and I would wait on hold until I finally gave up and ended the call myself (top time was 45 minutes). I come to find out the next day when I call at work that the customer service center is closed after 6... So why the hell did my call keep getting transferred to an empty office.

Anyways I go through the whole process again at work calling, getting transferred, call is dropped, so I call again and finally get lucky enough to hangout on hold for almost an hour until someone finally answers the call. I explain to her I signed up for a bundle deal online, HBO, Starz, Encore all of the cable channels plus the NFL ticket for like $80.00. She tells me she is not sure how I saw that package because as she is looking at the current and past offers there isn't anything close to that. So I nicely offer to on go to the website with her on the phone and show her what I saw. We get there and I begin to show her the steps and she says, "Ohh I see what you did. You signed up for Dish not Centurylink Prism. There is no way we can match that offer. Do you want me to go ahead and order this package for you through Dish."

First off, why isn't Dish mentioned anywhere in the the process, secondly instead of trying to scrape me off to another provider, why aren't you trying to keep me as a customer by explaining what you have to offer... at least try! I told her "Sure" because thus far I'm disappointed in the service. So she says "Great but we will have to charge you for the equipment to be shipped back to us and the install for Dish will be about two weeks out" (this all happened around Thanksgiving). There is no way I'm paying for your things to be shipped back to you nor am I waiting another two weeks for service, forget it. I asked her what they had to offer. I could tell she knew I was at the end of my rope and ramping up for the "Let me talk to your manager speech" so she gently went over all they had.

We finally ended up with a package about $60 more but offered about what I expected to get in the beginning. She offered to add a $50 credit to my account and promised that the changes would take effect immediately. So day 2 I come home, turn on the TV annnd nothing, same **. I wasn't calling their 'customer service' line because I knew where that would get me so I let it be until the next day. Day 3, I call again, shorter hold time now only 30 minutes, I talk to a different person this time who explains to me they don't see any order from the day prior... "You're serious? I talked to an agent yesterday, we were on the phone including hold time over 2 hours and now you're telling me you see no record of this?" I'm at work trying to manage my own team and work load I don't have time for this so I told him I would call back with the order confirmation number the girl gave me the day before that lucky me was at home.

I get off early that day, drive home and call. I talk to another person, I explain EVERYTHING that has gone on so far including the missing order. He says "Yes I see the order (Thank God) looks like it was never fully processed (WTF) let me submit this for you (Thank you)." Hang up, turn on the TV annnd YAY! The Blazers are on! I turn the game to HD and nothing... Back to basic, and it's there, flip back to HD nothing... So we settled yet again another night, at least we had TV. Day 4 I call this time around 5:30 in the evening when I'm home so I can see for myself everything is as it should be. I talked to a kid who immediately transfers me to tech support without letting me explain the whole situation. I can imagine by this time the comments on my account were less than nice.

I follow tech support's steps and nothing happens so I hang up and call back. Thankfully I get someone other than the person I spoke with prior. I explain to her everything that had happened from the beginning and she listens to me without interruption. I keep telling her that "I'm sorry that I'm venting I'm just so frustrated". Short and sweet she fixes all of the issues, every single one in a 5 minute call. I was so impressed I asked for her manager's name so I could leave a vm with her about how happy I was with her service. And I did, a very long vm about the 4 days of BS and how one intelligent person solved them in 5 minutes.

The long and short of it is I do not recommend Centurylink. They need to provide a lot more training to their call centers to ensure that every employee is giving the same answers and have the ability to fix problems in one phone call. I would also suggest they work on their selling ability and their automated system needs to be adjusted to filter calls to the correct places without being dropped. We are in our second month and thankfully I haven't had to call. We are currently looking at Xfinity and other providers. STAY AWAY. It seems like all of the reviews echo the same issues.

I then noticed my account was charged this month for $43 so I called again asking why I wasn't credited or get a refund check. I was told today that the modem has been received by CenturyLink and a credit for $99 will be posted to my bill (still doesn't cover the amount I was charged back in November) and was sent to financial services to inquire about a refund instead. I got someone in finance and as I started to tell them my number the phone hung up (not on my end!) so then I call back again and get someone in billing and explain what is happening. They tell me I need to wait and call back tomorrow. I ask to speak with someone in finance and then am told that a refund request for $111.79 was submitted for approval today - but nobody I spoke to on the phone told me they would submit that. The reference number for the request is **.

Every time I have called, someone tells me the refund will be a different amount, I get passed around to multiple departments, and I had one person actually tell me I would NOT get a refund AND CenturyLink would keep the equipment!! I am thoroughly disappointed with the lack of service and am shocked that I've spent hours on the phone and talked to probably 12 people who have ALL told me a different story. This is quite simple - I was charged for an old modem. I sent it back and it was received by CenturyLink. I now want my money back.

I was then told to call someone higher up in dispatch for technicians. I did and was told I had already been dispatched and the problem would be resolved by 6:00 that evening. Well today is the 28th of Dec. and I have still not got Internet Service nor have I heard from anyone from Centurylink. I am in an area where they are the only Internet Service Providers and so I have no choice but to stick with them or have no service. They also will not credit my account for periods that my service has been out. They will only credit a fraction of the time the service was out.

This company needs to be held accountable for the way they run their crappy business. This is not the first time this has happened as I said earlier. It happens often and even though I upgraded the Internet service and go home phone service with a "special" they were running that would make my monthly service cheaper than just upgrading my Internet speed, my speed is no quicker than it was originally and my monthly service charges have not reflected what I was told they would. My $60.00 a month service is over $100.00 a month. Can someone do something about this???

Original Review: Dec. 27, 2015

CenturyLink is the only carrier I have for landline service in my area. When my monthly bill for phone service and DSL internet went up from around $85 a month to $110 for no apparent reason (I have unlimited long distance, so that was not the problem), I called customer service to see how to save some money. I was told I was eligible for a discount down to around $60 a month with a great increase in internet speed. Wow! Great right? Next bill came along for $110. Called back. Was told it wouldn't take effect until the next billing cycle and that the "programming" for my new package wouldn't happen for another week.

Three days before the "installation" we could not make outgoing calls. Guess what? Next billing cycle = $159! What? I was charged for long distance calls. Called back. Was told that the unlimited long distance feature had been removed. By who and why? Called customer service again (going through hours on hold and "authenticating" my account with name, phone number, account number, last 4 SS, last bill amount) and they did something to get it working. I was told I would have all calling features.

After the new programming my caller ID didn't work. Called back and they said it wasn't checked. They fixed that. Call blocker and anonymous caller features don't work either. I just called about VoiceMail not working and was told that there is a programming problem that sends calls to a CenturyLink VoiceMail recording, even though that feature is deactivated and that I needed to call back during the day on Sunday. Also contacted online chat for internet support about my slow internet speeds and was told that the modem I lease from CL for $8.99 a month is discontinued and probably the reason my speed is so slow. REALLY? They are charging me $9 a month for a discontinued modem that is not even compatible with my service? I found a modem by NetGear for about $50 that should work, so less than 6 months of their lease will buy my new modem. What a company!

Today, tried to reestablish internet service and spoke with Amanda (transferred), Ryan (cut off), Lynn in the Philippines (clueless) and finally someone in internet department who referred me back to customer service where I originally started with Amanda and by then they were closed. Tried the on-link agent and she told me my account number had to be 10 digits although it clearly shows as nine digits on my invoice, so she couldn't locate it. They are absolutely the worst. Not one agent wants to do what is required. They only want to transfer you from department to department. If there is an alternative for phone and internet service in Whitefish, I am all for it. CenturyLink is absolutely pathetic. I'd be happy to join a class action suit on this company.

Next billing cycle they neither showed any credit nor they applied any promo offer. I called them again and an agent told me that I never had any promo offer added to my account. He transferred my phone to the manager and he promised me to fix the issue then onward. He told me that he added the promo offer for six months from that day and going to credit extra amount in my account, and that will take care for next consecutive two months of the billing cycle. That credit did show up in my account for next two billing cycles. After two months I got a bill of around $54. I called them again and they informed me that I never had any promo offer associated with my account. Eventually, they did not find any offer on my account after spending more than one hour. They asked me to go ahead and pay the billing amount as stated on the monthly statement to avoid any late payment fee. I did pay statement amount for another two months.

I called them back to fix all the promo offer issues after a couple of failed attempts. This time lady agent told me that I never had any promo offer on my account and she cannot do anything for me. There is no offer available at that time for me to help. She kept me on a long hold and then she came back and offered me a 12-month contract and offered me to transfer the only last months credit to next 12-month contract on a one-time COURTESY basis! What the! She informed me that they cannot refund my overpayment that I made to stay away from any late payment penalty. I eventually paid extra each month assuming that overpayment will reflect as a credit in my following months billing cycles! She finally hung up on me... I called three times after a very long wait time, and all the time they put me on a very long hold (around 35 to 40 min) and they hang on me...

I am so fed up with them. Their internet speed is around 4MBPS or less for my address. Now they sent me $104 bill for this billing cycle. I did try to contact them and they find some technical glitch and could not able to access my account to fix any issue. They asked me to contact after some time! Please please please give me some advice or direction to fight with this evil company. I have all the chat conversation with them and all the dates when I had phone conversations with them. Is there any way I can make any legal complaint against them in consumer court or any government department to raise my issue? This is clear fraud.

Updated on 01/17/2016: Original issue was resolved and a credit to my account and then this next month... $75.99 instead of the agreed upon $34.95! I don't want to make myself sick trying to work it out. So I guess I'm headed for comcast at last! And actually it seems this website, consumer affairs is just a place to rant. Has anyone ever had an attorney contact them when they request it? I guess I will search for the federal dept of consumer affairs and see if I have more luck. Onward!

I told her that this was still the same problem - slow DSL & ridiculous high pricing. She looked for a minute, said she may be able to offer a 10 dollar discount for 12 months but could not help with the speed without charging us more money. I told her thank you and hung. No apology for the poor treatment, bad customer service, or the long hold time. I can't decide if the lack of hold music was good or bad, though. This company should be ashamed of treating a long-standing customer this way (been with them for close to 10 years or more).

CenturyLink sent us a bill! So I got on the phone and explained the cancelation and why. The first person informed me we were stuck since it was past the date, and tried to force us to be stuck. So the call went to another employee, assuming up the line, but not certain who told me that I would have to set up an account then file a complaint to get a zero balance. I did not trust this since we continued to receive mail as if we were customers! We have been billed 26.26 and hear different things from CenturyLink as to what that is supposedly for.

CenturyLink today came selling again saying the new satellite signal has been added. I said okay, so there are two things: The bill for 26.26 for services we never received and in fact had canceled the entire package & first we need to verify if DirecTV signal is now available. We were told we would be charged $250 by DirecTV if they came out if we as customers called, but free if CenturyLink called then the story quickly changed and we were offered internet only. We brought up the old bill which was never zeroed out! So, the CenturyLink sales lady called and in one call was given different reasons, all of which we said NO! We never did have phone service, we canceled the entire package! Then, the next supposed explanation was it was a bill for DirecTV. I said, I highly doubt it but I will contact them.

So I set up a chat with DirecTV who verified they had no such account for our address and they were NOT billing us! I told them I knew it, and asked them to e-mail me the chat dialog which they did. Now, once again on long, long phone calls with numerous CenturyLink employees over this $26.26 charge billed for what? We never received one service.

We were told last year we would get an automatic upgrade to 40 MBPS speed for our loyalty, but we had to buy their modem for $120, which only works for 40 MBPS speed. We were locked in at a base price of $19.95. Well, the first modem did not work. We were shipped out a second modem, and within a few days noticed our speeds had decreased from original service we had, down to 5 MBPS. We had four separate technicians come out to our house, each giving us lip service about the main hub. The fifth technician told us since we lived in a new community, CenturyLink had created patches each time a new home was built. So the service was not streamlined or reliable, and much lower speed than advertised.

Six months ago, CenturyLink sent three drivers to permanently fix the problem in our subdivision. Now we are at month 12 of our Loyalty Program. We are now quoted $39.95/month, NOT $19.95. My neighbor, who is a new customer, just locked in $19.95/month for DSL service alone. The manager in Phoenix (Omar, ID **, phone number 844-633-7806) said there are several Loyalty Packages, it does not matter that we paid for a new modem for 40 MBPS and if we want a lower cost for DSL, such as 12MBPS, we have to buy a different modem!

He quoted us the highest rate of all four customer service reps! Omar also spoke over me, not allowing me to talk, and would not give the me the name of the CEO of CenturyLink. I found out it was Glen F. Post III, 100 CenturyLink Dr, Monroe, LA 71203. This turned out to be a "Bait n Switch" from our old DSL service, which OMAR told me is now a $74/month product.

Who would pay that expensive price for lousy DSL service? My husband is a disabled Vietnam Veteran. We ask only to be treated fairly and with respect. I have saved the "Chats" and recorded the conversations I had with each of 4 customer service reps, each one worse than the last, with the last one "Syad" laughing and telling me to have a "Merry Christmas." So I removed Auto Pay and plan to cancel this lousy DSL service. Why can't we get AT&T DSL in New Mexico?

Once my "promotional period" was up, I happened to be moving. I stupidly kept CenturyLink until I closed on the sale of my home -- two months past the promotional period. I closed the account, paid the balance I THOUGHT I was supposed to pay for the month and a half or so with the higher rate. Months go by, and I suddenly get a letter from a collections agency for an amount greater than two months of what was my "promotional rate." CenturyLink never tried to contact me about this amount, never explained to me that its rate nearly tripled what I had been paying each month (for crappy service, to boot). To get a collection agency letter was the last straw. I urge you, DON'T USE CENTURYLINK. They are the worst company I've ever dealt with, by far. Stay away!!!

He was in touch with the so-called credit department trying to find our payment we made for a total of $603 and some odd change, bill was only $600. Well the person on the phone apparently transferred me to someone else, had to explain everything to her, I kept asking where our $400 payment that we needed to start the payment arrangement with was at, and then I also started asking why we had a bill for $600 when in the past 6 weeks we paid them $600 and some change. They are now wanting us to fax proof that we paid, even though payment was taken out of our account. And to top it all off they told us that the payment arrangement did not go through, like I told here, if it didn't we would not of had service. They are lying thieves in my opinion. And like I told the tech, when we move we will not be going back to CenturyLink again. For the past seven years we have given them enough chances to get ** right.

November came and went and the phone line was acting weird with static, callers could not hear me, nor could I hear them. [70ft or more of telephone line is out there covered with leaves the local critters have been over/under all of this since July.] Now we have had plenty of rain, hail, and now snow... It is December 18 and my telephone has now been out of order for two weeks! My friends have all reported that my phone is not working! All my friends as well as the local firehouse nearby have personally reported my predicament with CenturyLink! Anyone that can help me get a response from CenturyLink?

I was also promised a DVR service and HBO. All of these services were promised in the original agreement yet they were not part of my installation package and they wanted me to pay a lot more money to receive the services I desired. I sent the techs away and called CenturyLink back to get on the same page... They eventually sent me to the Retention department.

The rep in the Retention department heard my store and said he could make it alright and save me a bunch of money. After 20 minutes, he told me he could get me the entire package for $185 for the 1st year and then it would escalate to $300 after that. I have never encountered worse customer service in my life. No one knows what they are talking about in customer service and they all say different things. AVOID LIKE THE PLAGUE.

All of a sudden after the money was deposited into their Auto Pay, it said "Account has been deleted, Log In to Access Account." Everything went to **. Within 1 week and a half it get this $360.00 BILL! It's almost Christmas, rude customer service agents, and I had CenturyLink service for 3 YEARS! 3 years of my money going to them and now they are trying to fry me. Called them again, but the service agent said to "Deal with it and pay the full amount. If not, your phone and internet service will be disconnected and you will be billed another $120.00 to turn service back on in the total account of $470.00 plus Late Payment fee $22.19 and the Surcharges and Tax fee of $18.21. The total amount you will pay will be $630.40. Thank you for being a Valued Costumer with us since 2013. How would you like to pay?"

Each time the $ amount changes with each new person I deal with. Each time they claim they have taken notes, posted the notes on my account, and promise it's resolved only it never is. And each time they confirm there is a note that I was to be credited for the amount but the company has a system of review of those "credits" and upon their "review" the customer service reps efforts are reversed by the mysterious wizard at the top of the pyramid. As I am writing this I am on the line again with another "supervisor" Joe, the rudest most unpleasant I have dealt with yet.

Joe doesn't care whether he's rude or helpful. But maybe that means he actually knows what he's doing as he's again promising to permanently correct my account. He's also insisting I was misquoted what my monthly charges will be, that they will be at least $30 higher than I was quoted by the previous 6 people. And in response to my frustration at this Joe insists that the previous support folks were just ignorant - that it's not Century Links responsibility that their staff misquote charges. In other words take it or leave it. I'm shopping for another provider.

I had not internet services, they could get the modem/router to work. They reboot the modem at 5-10 times. Reset it each time a new technician escalated. By the time I was off the phone with them it was 9:00 PM and it was still not working. They escalated to a system engineer and he said he would work on it and not reboot or make changes to modem/router and he will send a text message when completed. Well I call in again next day Saturday because I didn't hear from anybody from CenturyLink.

I call three times and each time I was told they were still work on it. By 4:00 that afternoon I called again and was told they don't work the weekend and I will have to wait until Monday. Here I am Monday the 14th of December and still no internet services. I have already called at 8:00, 10:00 and 12:30 PM. Now I was told they are still working and it take another. This is absolutely bad services and the lies each representative told me. I hate the non sincere apologies and told them I did not want to hear it. I cannot believe I have been with this company for 11 years and through all their transition and changes.

The trouble began when I received a billing statement in the mail indicating that $41.45 had been deducted from my credit balance for the period of Nov. 20 thru Dec. 19. I called and explained that I had canceled service on Nov. 4th and demanded that my $41.45 be refunded and that my deposit be refunded immediately. The representative told me that I would be charged each month for 3 months and then everything would be refunded. I let her know that this arrangement is not ok and again demanded a full refund immediately. They were charging for services after I had canceled my service.

At that time (Dec. 3rd) she said she would put in a request that a check be issued right away for $120.00. One week later, Dec. 10th and I still have a credit balance of $120.00, so obviously nothing has been done, so I called again. They said I would have to call a different number. Each time I call it is at least an hour on the phone. I am old and don't have the strength to continue to deal with them in this manner. I emailed the "unresolved issues" section on December 11th and received a "standard response", "Refund checks are mailed after 90 days to insure there are no long distance calls that have not been billed yet..." I had internet only.