CenturyLink Reviews

We have had telephone and internet service with Centurylink for a long time. About 2 years ago we bundled our services and were to have free long distance, caller ID, and call waiting. Since then it's been nothing but a nightmare! They lied about the pricing. I received the correct amount and then it would change every month. I have had to call them every month to get my bill straightened out.

For the past 6+ months I have been calling CenturyLink on a monthly basis attempting to get my monthly bill correct. For months I have been telling customer service that the Prism TV portion of my bill was not appearing. Their immediate answer was "we have a billing system problem and are working on it". This statement was repeated month after month. Suddenly on my Jan. 2015 bill comes charges for November and December 2014. Apparently someone got the system fixed. Now since CenturyLink apparently has gotten their billing fixed, it now time to screw the customer. I contacted customer service and simply got the canned statement "you bought it, you pay for it". 60 days to get a system fixed? That's pure BS. When I suggested I was going to cancel, their response "there is nothing I can do to fix the bill". CenturyLink truly sucks.

On May 5, 2014 I called Century Link to disconnect home phone and internet on May 9 and TV service on May 10. DirecTV was d/c on time, I had to call twice more until phone and net was finally d/c on May 15, 2014. At that time my final bill should have been for the month of April and the few days in May. Then the nightmare started. I continued to receive billing statements thru the end of July 2014 billing me for phone and internet service that didn't exist, larger and larger bills threatening me with disconnection if I didn't pay. It was at 382.66 when after repeated phone calls and emails at the end of July I finally got thru to a rep who said my final bill should be 170.99 and sent me a statement with credit from July 25 back to May 12, 2014.

Had DirecTV for 4 yrs. All I wanted to do was bundle Centrylink. Instead the lady made us believe that's what I was doing, instead I have 2 accounts-- one from Centrylink was suppose to be 99.98. No it's 167 and I have a direct TV with early termination fee adding up to 406. Really, why would someone do that? After my 12 months, I'm done. So people beware, Centrylink will not give a crap. The supervisor I spoke to, Crystal, said it's all my fault. I should have known better, really.

1/9//2015 I cancelled my land line. The CenturyLink employee said she could offer me internet for 29.99. When confirmation came was 65 dollars a month. So on Monday I called to correct. They had not shut off my phone so Candy in Missouri okay. They told me, "We will cancel your land line and not send you modem since you have one of your own." That was on 1/12, a Monday. Gave me a deal of 14.99 for 6 month. I knew they going to shut down the internet to reinstall the service fine...

Received first bill which is nearly triple what I signed up for actual services. No one pays $85 for phone landlines anymore. The cable portion was $250 and the Internet was over 100. None of this was prorated. So I am canceling and going back to Cox and losing about $400 for less than one month of service. I have tried calling multiple times and was on hold over four hours. So they ripped me off $400 so far for three weeks of service. Hopefully they don't try to collect for more based on all of the bad reviews I have read so far. Terrible in this day and age, consumers in US remain so exposed and unprotected.

I really, really hate the service! The Internet is so ** slow. Customer service never answers. NO STAR.

On December 3, 2014 I called and spoke to Jonathan (agent number **) in their loyalty department to sign up for the next promotion for 2015. I was quoted a price of 24.49 and was told it would start on the January 13, 2015 statement. It did not. I called January 22, 2015 several times, as many of stated calls are often disconnected and/or hung up on....something they obviously are trained to do. The 3rd person I spoke to is a vendor for CenturyLink out of Sterling, IL. Mailanie ** agent number **. She had me on the phone for over a half hour and was doing nothing...I don't mean hold with music, just not speaking. She then hung up on me. Of course now I had to call back again, this time I spoke to Brandon ** out of the Boise-Idaho Falls location, then I was transferred to Bree (also out of the Boise-Idaho Falls location) who assured me the next person would be able to help me.

When 2 salesmen representing Prism TV came to our door to sell us on their service we agreed to switch from DirecTV. The technician came out and installed Prism and disconnected the DirecTV equipment while doing so. I asked him what we need to do with the DirecTV equipment and he said that I should receive a box in the mail to return it in. Since CenturyLink was who I contacted to get set up with DirecTV, and CenturyLink is who I pay my bill to and I was never informed that I needed to do anything else to stop the DirecTV billing. I was surprised when I received a $600 CenturyLink bill. It included DirecTV service for the period after Prism was installed.

I get home from work and the TV is shut off. I called CenturyLink and they said I haven't paid in 2 months and that DirecTV hasn't given them a bill till now. I called DirecTV and they said that wasn't true and that I had a credit of 26$ with them, but they couldn't turn on the TV - CenturyLink has to. Now CenturyLink is telling me that DirecTV is wrong, they didn't send the bill over to them and on top of that, CenturyLink is charging me 2 late payments of 12$ each and they are not allowed to take them off my bill. In frustration I paid the stupid bill but by this time the people in charge of turning the TV back on are closed for the day. So long story short, I wasted 24$ in late payments, spent over 2 hours on the phone, and still no TV.

Initial setup was a mess. Couldn't connect right away. Needed new equipment sent out. Then it seemed to be okay until about 2 months ago. It has been dropping my internet connection and will never stay consistent. The most frustrating part is I can't get a single person from CenturyLink to explain why or fix the situation. I can't wait until my contract is up. One employee couldn't even find my contract with them because I didn't know my account number. Horrible customer service and horrible internet.

Installation was completed by original installer and worked for a few days. Then my TV went blank. I called Prism service and they sent someone out immediately. He found the problem was with the original installer who did not install properly. The new service person re-installed the Prism product and it has worked ever since. No hardware was installed; no mention of a service charge or other explanation was discussed. Both installers were very courteous and seemingly knowledgeable???

I had century link a few years ago and I hated the customer service experience and now (there is no other carrier where I live) is the same. They have the lazy people on the phone that they don't care. I don't understand how they were hired.

The service is horrible. Either you can't get on line or when you get on line you sit there. It is so slow all of the time. Christmas was excruciating. They give no allowance for the lousy service. When you call you get no help. I am only on my second month and they told me nothing about the costs of the various charges that they add on as fees. The fees keep going up and up. They never said their late fee of $6.00 would be issued when you are 4 days late and when they send out the bills late. This company stinks and sucks.

For over two months I had a nightmare situation trying to get my phone and internet service set up with Century Link. After three customer reps telling me Cent. Link does not provide internet service in my area (a lie...I live in the middle of a city where Cent. Link definitely provides service), I gave up and went with Comcast for my internet service, but continued to try to get my phone service with Cent. Link.

Do not use Centurylink ever! They charge almost twice as much than they are supposed to! :( They are untrustworthy. Do not use their internet service ever. Save yourself the trouble and loss of money.

Get CenturyLink for poor internet speeds and unreliable connections. Average wait time is 30+ minutes to speak to representatives. Will charge you $200 early termination fees in a heartbeat but good riddance. Undoubtedly, the worst internet service provider in Iowa.

6 months ago I called and canceled my internet and I was given a cancel confirmation number. A month later I receive a late payment notice. I called and spoke with someone and gave them my cancellation reference number and was told to disregard the late notice. Now 5 months later without any past due notices I get a letter that I am being sent to collection for non payment from July (the month I canceled) to Oct when they shut my service off, which I wasn't using because I had switched over to Charter. I spent over an hour on the phone one night only to be told they had no notation of a reference number. After being transferred 3 times I was finally being sent to a supervisor only to be disconnected.

I had to take 3 days off work in order to be there for the tech. The only thing they had to say is "I understand your frustration." Nobody called and then they tried to lie and say I put the wrong # in the contact info line. When asked why I should still get Century link, all they could say was "you will love the service once you get it." Apparently they have so many "trouble calls" that they can't even make a simple installation with in 3 days. So I'm not sure. So far my experience with Century link is bad. Strike two.

Looking for representation in my area. I need someone to hear my endless negative experiences, and the money I have thrown at them for a service that is provide maybe one third 1/3 of the time. This company has been overcharging for their services, that are sporadic, at best, never dependable... Years and years of unhappy service from this company with no where else to go. Things have changed and they need to be stopped and reimburse the thousands of customers they have overcharged!!!

After 3 very long (2 hours) conversations with two agents, two supervisors, one three-way conversations with DirecTV and CenturyLink, one overdraft charge, one late fee, CenturyLink blaming DirecTV for their error, admission of errors (sorry we are not going to do anything for you from CenturyLink ), I WOULD NEVER GIVE A FAVORABLE RATING TO CENTURYLINK! BEWARE CONSUMERS OF EMPTY promises and extremely poor customer service! UNDER NO CIRCUMSTANCES LINK YOUR BANK ACCOUNT OR DIRECT PAYMENT TO THEM.

One year ago I signed up for a bundle package with Century Link and DirecTV and have been overcharged like twice the amount it was suppose to be. I filed a complaint with the BBB and they admitted to it being wrong and lowered the price for one month but not to the price it was suppose to be. And now sent me a notice saying they need to raise the price without ever compensating me for all the months they overcharged me. I've had about all I can stand. I'm ready to switch companys.

Dealing with this company is a joke. I cancelled internet service with centurylink a couple of years ago because of them charging me for services they couldn't deliver. I had countless outages and slow speeds every time it rained, which is a lot here in Florida. When the repairmen would come out, they all told me the same thing: The main lines running in my area are old and brittle. They informed me that several requisitions had been put in to update the lines and equipment in that area but has been continually denied from corporate. So after years of fighting with these people I canceled my DSL service and went to cable, which I have been happy with because of the consistency of their service. They give me what I pay for.

My phone line was cut yesterday, I have called Century link 4 times, each time I call they say there is no record of my call, then open a ticket and say a technician will be dispatched today. They are clearly out right lying to me. I still have no phone service and now a promise of Monday.

I ordered service in August 2014 for my photography studio. I was currently a customer at my home 45 minutes away and had no issues what-so-ever with my services so this seemed the logical choice. I called CenturyLink. They told me they didn't service their area, but I knew that they did because I saw CenturyLink WiFi connections everywhere around me. I finally called a "communications" distributor in the area and he confirmed that there was, in fact, service available. He set up the account and told me that the account would 'link' to my other account for billing purposes so I wouldn't see a paper bill. I thought "Perfect!"

Let me start from the beginning. In November 2013, I signed up for an account with CenturyLink. They set up the internet connection in the wrong unit in a different building of the apartment complex that I live in. A week later, they finally sent a guy out to connect the internet in my unit and disconnect the internet in the wrong unit that they originally set it up in.

Centurylink is the WORST company I have ever dealt with… I work from home and my internet is my life. Not only are they unable to answer the simplest questions (each time I call in I get a different answer) but the stories they do tell are flat out lies. They have cost me money and time… and when I ask for a supervisor I am told they do not do that…. I can speak to their escalations department which again lies to me.

I thought I had died and gone to hell. Our internet had not worked for at least six months. Finally got CenturyLink person to come out. He was apparently not well acquainted with his job because he sort walked in a circle saying "Where's the phone box, where's the phone box? " I have no clue. He went to a 3 foot high, green, communal phone box/telecom box and pulled the door off and pulled out the wires, left them on the wet, snowy ground. (It's not even on my property.) He didn't put them back. I don't believe these now wet and damaged wires, where people can trip over them, are even CenturyLink's. Probably belong to a number of other companies.

First I don't know where to start with these people so let's start from day 1. I signed up and was told I need to make a $50 deposit and would receive 50 dollars credit on my first bill to make up for it and I'm still waiting for that to come through. Next, I told them many times I would be using an older modem I have and wouldn't need another but they sent another one anyways and wasn't even aware I had one waiting my apartment complex office until I saw that my bill was over $200 and would not be removed until I correct their mess up, which I told them was very unfair to me.

I am a real CenturyLink customer, still. This brief review sums up our experience with the company in an effort to assist others to consider using another service if available to them. The first problem was misquote of DirecTV bundle price with CenturyLink Internet. Of course subsequent billing proved this way off the real price. When we challenged this sometime later they said we were quoted an old plan. The company does not check up what it's agents say or do, obviously. The company made no attempt to make this right with. "Too bad so sad" for us we guessed. There are too many other incidents to write about here. Suffice to say any problems that come up of any kind subscribers should expect "push back" resistance from the company reps. That is all we got. I have filed complaints with the FCC and our own state attorney general's office about the initial price issue. I expect nothing substantive to come from this action. CenturyLink is too big and truly uncaring to make any amends.

THEY ARE THE WORST! We signed up for service in November. Our December bill came with tons of overcharges. I called to get it worked out and they said it would be credited on the next bill because they messed up in entering our account information in the system originally, which is why we were charged more than we should have been. To no surprise, the January bill came and there was no credit for the previous months and no adjustment to the future bills! I have spent over 8 hours on the phone being transferred from one person to the next over the last 2 months because no one can fix my bill without SIGNING ME UP FOR A NEW CONTRACT AND EXTENDING THE 12-month TERM! What they say is the price on their website IS NOT what they will charge you, and if you call them out on it, they will give you a new contract AND WILL NOT REFUND THEIR ERROR FOR THE PREVIOUS MONTHS.

Never have I had such horrible experiences with a company than with CenturyLink. Ever since I moved to a new address earlier this year, my bills have been different every month! I arranged before moving, to have everything taken care of with the company, including that the same charges would continue, even after the 1 year time frame would be up. Lo and behold, that was not the case at all! Through the months, I paid the amounts due, only because I cannot get the billing resolved! Every time I call, or talk on "live chat," nothing is resolved! I have printouts of my chats! The company lied to me yesterday, telling me that my bank (Wells Fargo) didn't accept the automatic withdrawals. That's a lie. Two months ago, I set this up with a "Live Chat" person, and have the chat saved. There is no reason my bank would not accept this. I also asked CL if they record their phone conversations -- Elizabeth stated they do. I said, "that's great, then you can go back and listen to the conversations that I have had with CL, and find that I am stating the truth." Of course, I got no where.

I cancelled my Centurylink account when moving. I asked the agent if he agreed I owe nothing else but final bill. He agreed. Next month bill for unexplained balance. Two calls, 43 min. last one revealed I have contract and this $137.14 is cancellation. I asked when did I agree. Since house on market, always said "No Contract" when asking for lower bill. 3-14 record states I was told I had one. What did I say? No remarks from me. I asked when it was established. In all that time he found no record. Except 12-13 it says guaranteed rate for 1 yr. NO WAY OUT. I must pay or be turned over to credit. Excellent credit. What to do with this bullying? Just Pay??? I know I had no contract.

Found out when we moved we were unable to continue with Comcast that we had been perfectly happy. CenturyLink had to do. Was told we would get fiber optic to find out that it was only DSL. Have had nothing but trouble & too slow. We now get call saying we will get what we wanted but in meantime, they cut off our internet service completely.

I have had to contact CenturyLink several times over the past 3 years. Each time is a horrible experience - having to wait anywhere from 15-45 minutes on the phone before talking to an agent and then being transferred and disconnected only to start all over again! The times I have contacted them is in regard to receiving internet discounts because I am a "loyal" customer (14 years). Each time they have botched the request and I have outright been lied to by the agent re. the price (not trivial taxes involved but basic cost has been hidden by the agent in their zeal to do "business"). In short, the agents are uninformed, plastic, and/or rude (by hanging up). It takes me hours on multiple days to resolve the situation.

My service has been bad from day one. They sent a new modem, went through the settings making adjustments. Nothing was done to fix this even when I sent them log files of the connections and with time stamps and dates of it dropping.

When I initially signed up for internet service, I told CenturyLink that I had my own modem and did not want them to send me one. They sent the modem anyway, to my former address out of state. It took 2 hours to get through to the right person to have this charge removed. I had to remind her to take off the shipping charges before we were disconnected. My bills were sent to my former, out of state address, so my bill was overdue. I don't know if there was a late fee tacked on to my bill. I still can't correct my address online, because their system does not have a record of my phone number. I've been on hold another 20 minutes trying to reach someone to tell them my phone number is not recorded in their records, therefore I can not update my billing information or pay my bill online.

I called DirecTV to make a payment on my bundle package, but was told I could only go through CenturyLink, so I called them. I was on hold for 10 minutes before reaching a person and then on hold off and on with the representative for another 10 minutes, and was told that I wasn't due yet. I said, "Are you sure? I don't want to be disconnected." She assured me it was fine. It was right after Christmas, and having another week and a half was nice. She put me on hold (for another 10 minutes) to double-check with her supervisor when I was disconnected. That phone call lasted 30 minutes total. I called back the same number and after 20 minutes on hold, I reached another representative who told me that she couldn't tell anything from her screen. Really! Transferred me to the automated line again, that I just got off of hold for 20 minutes and after 10 more minutes on hold, without talking to anybody, I hung up. Guess what? Yep, they disconnected my service.

I live in an area in north central Arkansas. The only provider in the area is Century Link. Century Link has over sold internet to the point of exhaustion and is not planning to rectify the problem. The tech are very nice but say what you get is all you will get. I have two 1.5 DSL and most of the time they are running at 157 kb/sec to 600 kb/sec. They do give a discount but not usable internet is no good. I sent corporate office an email and they replied, "We are aware of the problem but it’s not in our plans to provide more service to your area.” I wish another provider would come in to the area and provide service or there was regulations to require that if they sell a product, they supply a product. Frustrated right now is all I can say.

I don't know where to start! I am actually on the phone now and the representative said she would take a message and someone will call me back tomorrow. A message! This is ludicrous! This is the WORST cable company, WORST internet company, and WORST customer service. This problem has been going on since Aug. 2014 and today is 1/13/15 and we are still experiencing outages. The cable freezes and it just goes out for over 24 hours and the internet would slow down almost overnight after midnight. So if you are working or studying from home, I would not recommend this company. Of course when it comes to collecting your $$$ for service, they are #1! I have called corporate twice; the first time, a great lady assisted me and they send a tech right away. Today I called back, the lady I was speaking to has retired and the new contact person does not sound too promising. Ladies and gentlemen, please do your research on this company before committing; it's awful!!

I ordered internet service via telephone call. Was told by the CenturyLink Rep. that the monthly fee was $29.95. One year agreement required (cancel within 30 days), on my first bill, it was $29.95. On my second bill, it was $39.95. I called CenturyLink to complain about the $10 change and was told it was because I hadn't set up automatic payments out of my checking account. I WAS NOT EVER TOLD at the time I order the service that I would be required to have auto withdrawals taken directly from my account. I told the Rep. on the phone I wasn't told that was a requirement. Her answer was, "I'm telling you now, and I can set it up for you right here on the phone." I told her I wasn't interested in auto pay and I would like to cancel service if that is the way CenturyLink treats their customers. She became very irate and said I couldn't cancel because 30 days had gone by since service began, and demanded I give her my information. I told her that we were done conversing and that I would take my complaint elsewhere.

I had service from CenturyLink for 1 day. I had issues with connection and the tech stated that I needed to find another service provider. It simply could not be used from my address. I got charged for the cancellation which I didn't like but paid. I then received a notice of collection from a company about 3 months later. The exact date is 6/2/2014 stating that they wanted to collect on this account. I went to my bank account, located the canceled check showing CenturyLink had been paid. I called the collection company (Convergent) and let them know included all my account information with a resolution stating that it was handled.

I had an internet account with CenturyLink for 5 years (first two were Qwest), in May of 2014 I added a fax line. I was very specific about not signing on for a 1 year contract, strictly month to month. In July 2014 I moved within the same town and wanted to take my services with me. CenturyLink gave me the run around for a month about getting the services set up. I finally got fed up and went with another company, however CenturyLink has continued to bill me for services I don't have and even have a cancellation confirmation number.

This morning I have spent over 2 hours attempting 5x to resolve a Guardian account. I was disconnected in the middle of 2 of my attempts, therefore left with incomplete info. At last resort, I called CenturyLink corporate office and there spoke with a Manager that reports to CEO (quote and unquote). This manager found problem... account of phone and Internet for phone # ** had been discontinued and transferred to new company 2/24/2014. Modem for Internet was returned. This account is billed to a 3rd party for payment. As Guardian on account, I was reviewing my authorization consents for coming year and I discovered that CenturyLink continued to bill for Internet not received.

I grew up in a family owned business. What I know better than good customer service is BAD CUSTOMER SERVICE. My recent conversation with customer service reps with CenturyLink beats any bad customer service I've ever experienced. Special offers of renewal of service were retracted. The cost of my service with CenturyLink increased more than $54.00 per month. When I asked to speak to someone higher-up, the rep argued that it would do no good. I was finally transferred to a "floor supervisor" who in fact did me no good. When I ask to speak to her superior, I was denied... her superior "Stephanie" does not take calls or return calls. I asked to speak to the owner. I pleaded to speak with ANYONE who could help me. No go. My call ended in total frustration of the rudeness.

This week I contacted Century Link to restart our service. We suspended our service after we sold our home. We will be moving into our new home and wanted to get our old service back. CL said they would need to send a tech to review the property to see what was needed to provide service. We set up an appointment date - in 2 weeks. The same day we received and email that our service had been restored. That was not physically possible - due to the facilities were not installed yet and we will not close on our home till next week. After 2 hours on internet chat to get this started again, and 90 minutes on the phone with them - being transferred 5 times, their account services people were not able to fix the issue. It was infuriating to deal with them... their tactics are to put people on hold and make them wait for the 'next' person - who is not able to resolve the issue. I finally cancelled and it took them nearly 15 minutes to do that. We are to receive a credit from them which will take up to 2 weeks. I am doubtful that the credit will be the amount due to us.

Can't wait until my contract is over. Bundled with DirecTV and not sure which company is worse. Lost my Choice package channels yesterday and after 6 different calls between the two companies, still don't have them back. DirecTV said they can't restore the channels because of a note that refers them back to the 'bundling' department - Century Link says they've sent the restore order. It's been this aggravating the year and a half of my two-year contract and I can't wait until it's over. But, if I want to 'fire' them for poor service, I'll have to pay a $200 early cancellation fee. Can't believe either company stays in business. The monthly totals of my bills fluctuate so I have to really monitor them even though I'm supposed to pay the same every month. Comcast look good to me now.

My home phone service had noise on the line which impacted my ability to receive fax transmissions. Initially CenturyLink was reasonably responsive and decided the immediate fix was to install an above ground orange phone line running down my driveway and across my neighbor's sidewalk. They promised to return and create a permanent fix. That was 7 months ago. Numerous frustrating calls to CenturyLink help desk resulted in only increasing frustration. I am sure the people on the help desk mean well but they do not know what they are doing. I have yet to get the permanent fix. Next stop is a complaint to the corporation commission. This is beyond believable. CenturyLink just does not care.

If you care about your credit, my advice is to never join this company, CenturyLink. I am very angry because more than month ago I asked how much I owed in total and after I paid in its totality, instead of receiving a label to return the equipment I received another bill. Charging a service that a long time ago it was cancelled, the representatives one tells you one thing now and the whole verse changes with another representative. If there was a rating lower than zero this company would have taken the cake. I have to pay a bill against my will because if not it'll affect my credit, take this in account so that you guys don't go through what I am going through right now.

I feel that I've been lied to from day one with this company. They were extremely friendly when they were trying to get my business but afterwards it's become difficult just getting answers to my questions. I was first told that my monthly service estimate would be around 19.95 a month (not counting leasing the modem from them). They also told me I could do a self install which would save on costs. They also promised to bundle my cable with the Internet bill.

Had service with this company for land line and internet in Lacey, WA. Had to move to Bellingham and tried to move service. Was told that this was no problem but they had to change our phone number. Was called en route to our new location by a CenturyLink rep. and told that all services were up and running in our new location. Arrived at the new location and NOTHING was working. Found out after four phone calls that the account had never been moved over or changed. Still received two bills for service - there is no service with CenturyLink because it was canceled on the 14th of November.

I have dealt with Century Link on several different occasions. A huge part of my frustration is their automated system. They, for some reason, think it is more helpful. Which it is not. It is so aggravating dealing with it because they do not give you the option of speaking to someone until you have given them your life story through a keypad. By the time I get to a representative, I will get transferred three to four times from people who do not care to do their job. I have set up 2 different appointments with the one request that they call me 30 minutes before so I can come home and meet the person. I work 4 blocks away from my residence and both times someone came out, they did not call. I have been trying for over a month to get internet set up and have not been able to. If any company would come to Prescott AZ and have decent customer service, a quick response, and good connectivity, they would inherit the business of about 100k people who are trying to have internet. I would drop century link in a heart beat if they did not have a monopoly in Prescott.

Started Internet Service with CenturyLink in mid-2012... Speed and connectivity were continuous issues, but no other options in my area. Upgraded to what should have been faster and better connectivity with special 12 month pricing in October 2013. Speed and connectivity continued to be a huge issue. In late August 2014 received and undated "Termination Notice Regarding Your CenturyLink Broadband Service" stating previous notices had been sent that service usage exceeded the limits set forth in CL Excessive Use Policy. Went on to state "Usage on your account has continued to be excessive. Because this is your 3rd notification as described in our Excessive Use Policy, CenturyLink will terminate your CenturyLink Broadband service, effective 9/03/2014."

On behalf of my neighbor I'm making a report of the terrible customer service & tech support she's been subjected to as she's tried for over 3 weeks to get her service installed correctly. She's had three appts. that were no shows from CenturyLink. They didn't bother to call to inform her of the change, causing her to wait all day each of those three days for nothing. She's been misinformed by this company as well as DirecTV who suggested CenturyLink & made her think it was her only choice in phone service. She had Comcast TV & phone service & canceled after continued additional charges every month.

Signed up for service. They took my activation fee on December 15. Hooked up service on the 18th... Didn't work. Chatted with a CSR on the 19th to cancel service and get my refund. Told me between 5 - 8 business days. Called on 1/5. Told me a check was mailed. Got home - no check. Called 1/6 to see when it was mailed. First was told they issued me a credit then same CSR said I had to go to their 30 guarantee website. Website doesn't load. Tried another chat… Suddenly ended. I filed a complaint with BBB and am looking into a class action suit.

I first signed up for internet service through CenturyLink back in July 2014. The sign up process was done through live chat on their website where I provided my credit card information to pay for the security deposit. Nothing was ever in writing or mailed to me. A few days later, I decided to cancel my service and signed up for internet through Cox instead since I wanted cable internet instead of DSL. No setup equipment or anything else was ever mailed to me from CenturyLink.

I needed to set up two phone lines for my fire monitoring system. Century Link only installed one, but charged me for two. When they eventually fixed their mistake they refused to credit my account for the charges for the second line. The customer service was just terrible. Everyone I spoke with was rude. They actually told me that if they billed me for it, it must be correct. They were great when we were setting up new service, but every time I or my wife have needed to contact them for service they have been rude and unhelpful.

My neighbor is a double amputee and legally blind. Her phone went out due to a line issue. Called over 48 hours ago and was told the earliest she could get it repaired was 5 days out. I called and told them she is disabled and this should be priority. Need earlier appointment. Called again this morning and got runaround. Very poor service and customer care.

Sent box & shipping label with no tracking # on it then said I didn't ship equipment back to them for Prism. Charged me now $595.00 for equipment and I can't prove I sent it back. I was moving at the time and didn't think about it. I never got a statement, just a cut off notice. Paid them for internet and phone when I could get info on it but refused to pay them for equipment. I spent hours and hours on the phone to them and they would constantly put me on hold then disconnect me. Finally talked to a woman who called herself "Sharon" and put me on hold to do some research, came back on line and said she thought she could get me credit if I hold while she talked to finance dept.

I pay my bills on time always. I have electronic transfer through the bank. Every month the payment has been made to CL on time. In December CL says they didn't get it. I have a tracking # from the bank that says they did get it. Numerous phone calls and on hold and never get anywhere. Finally, last phone call on Friday at 4 PM. After one hold on after another I asked for a supervisor. "HOLD ON" so I did. After 20 minutes, I realized the office closed and I was left hanging. I am done with CL. They can keep their so called service AND their bill.

Signed up for service. Never worked properly. I would call and be on hold forever. Someone would answer then say, "Okay, let me check your records," then put me on hold for another five minutes then get disconnected. This went on for four months. Got fed up and canceled. Cost me $400 for something that never worked right that possibly was the worst company I have ever dealt with.

Hey I just got this damn centurylink bill (01/03/2015) in the mail for $280 and I never even used their service except for the first 2 weeks of November (11/01-11/15/2014) with crummy quality phone line and excessively slower than stated internet speeds. I moved into a hotel for a week (11/16-11/24/2014) and then into the condo on 11/25/2014, Centurylink never transferred the service to my new location on 12/08/2014. (Why did it take them 3 weeks anyhow?) They just lied and said they did the transfer of service but the condo manager proved that claim wrong by opening the switchbox and showing that there was no service tag being put on for my condo (12/12/2014) and that it wasn't an issue with the internal wiring as they lied to me at all so I called Centurylink up and told them that I didn't feel like paying their bills to which the lady on the phone verbally agreed that I didn't have to.

I have been with them about 7 months. Every single bill has been wrong. On top of that, they can't even figure out how to send me monthly bills. I am supposed to have credits and changes, but I have no way to track what they have done, because despite 5 seep rate requests, I have not received a single bill or reprint of a bill. And I usually have to call at least 2 times a month, I get transferred from one person to the next, no one cares. No one helps. I miss Comcast so much. It was worth the much higher price!

We have had our land line through CenturyLink and the company they took over from, for over forty years. Until the past six months or so, we have been for the large part satisfied. In the last six months, every time it rains, sprinkles, just a few drops, our service goes out. Technician comes out, repair complete, that is until the next moisture hits. After several episodes and several days of sketchy service, I started questioning the technicians. A few were concerned, or at least decent enough to appear concerned. Others have grinned and even giggled when I tell them about this seemingly endless problem.

I have had numerous issues with Century Link. To be specific charges just keep appearing that I am not aware I would have. This month the bill comes and I am being charged for Century Link @Ease - Standard $9.99 then there is an additional charge for Non-Telecom Services Surcharge of $1.99. Every month the bill comes I wonder what other (HIDDEN CHARGES) there may be. I am on a fixed income and am diligent about staying on my personal budget. I am feeling like I am being taken advantage of and no one wants that.

They led us to believe that we had one contract when we in fact had two, so when we disconnected early we ended up with two early disconnection fees one from DirecTV the other from CenturyLink. Never again! These companies scam people and trick you with their despicable high pressure sales tactics. If you want to be treated like a child and talked to like an idiot, and oh yah! tricked into multiple contracts with DirecTV and CenturyLink! with outrageous cancellation fees, then by all means go with this company. Thanks for ripping us off. You can bet I'm spreading the word about the scam this company is pulling on people.

4 hours on hold plus multiple disconnections: reasons included "internet going down". Worst customer service as definition of lack of required infrastructure and manpower to adequately service their accounts. Internet not any better - no "chat options available" when requested. Holiday blamed for high call volume but this is standard operating procedure for this company. Complain to F.C.C. and D.O.R.A. people. Can talk to "sales" tho. This treatment should be submitted to Consumer Protection Agency for whatever action be thrown at CenturyLink - but even if the CEO had to spend 4 hours cancelling his own service wouldn't be punishment enough - 5 years of that on hold pumped into his cell - maybe.

I signed up for high speed DSL service. After the service was turned on, I could never get ahold of anyone. The internet service never worked. I could barely get email much less try to load a webpage. I could never get anyone on the phone at CenturyLink. It took their contractor over a month to come out and bury the line. Of course they picked the day it had been raining all day and tore up the yard and the gravel driveway trenching the line. Who trenches down the middle of a gravel driveway when there is 11 acres of land?

All I'm going to say is, our experiences with both Century Link and Prism have been a disaster. One reviewer on this site put it best, saying something to the effect, "It was like a divorce that just wouldn't go through. We wanted out so badly but they wouldn't let us out." This is exactly how I feel. I just wanted to divorce them and move on. I'm still not convinced my accounts have been closed. So glad to be back with Cox, which has local customer support. Seriously, I don't review on these sites often. This was a nightmare.

Just avoid this company if you are serious about your internet and home phone service. It isn't reliable. You cannot reach anyone that has the means to help you via the customer service or phone repair 800 numbers. If there is an issue that arises with your service such as in my case I moved 3 miles south so called to get service transferred, be prepared to be challenged beyond belief as far as patience goes. NO ONE in this company is on the same page. Three weeks now of chronic problems and on going. Local tech was a no show for an appointment he set with me himself the day before. No call to let me know. Nothing. I can only assume they are not really trained or equipped to handle the technical aspects of the business. Pay attention to all of these negative reviews. They exist for a reason. I am living it. Go with another company if you have a choice. What I have been through in the last 3 weeks you would NOT believe if I were to type it out. It's really that bad!

OMG, I'm really not sure of where to begin with Century Link. I have never been so disappointed with a company than I have with them. ADT really ranks up there also. When I think about ALL the time I spend on my cell phone arguing about my bill, I just keep thinking, "Why the hell did Century Link hire you?: It just does not make any sense. When I get somebody in the Philippines, I always ask to speak to an English speaking person??? Why do they do this when people in the USA need jobs? I am a business owner and hate the fact that the jobs are outsourced. So when I discover this, I look for companies that hire American workers. How many Americans are still NOT employed, yet the people overseas are happy??

I was a Century Link customer for over two years. During this time I had an interruption in service. When I called in March, the representative I spoke to said there was an outage in my area. She said they would resolve the issue by 6/30. THREE MONTHS LATER. Meanwhile, I was being charged the entire time. Here, I find out there was never an outage in my area. The representative had made a mistake. However they refused to adjust my bill, for the time I went without service. Stupidly, I forgave this incident. However, this summer, after two and a half years of paying 29.99 a month for internet, they began charging me 61.95 a month without notice. It took me a few months to figure this out, and when I did I called again.

I recently opened a small business and the area covers just CenturyLink. THAT'S THE WORST INTERNET AND THE SLOWEST I EVER HAD. When I called to complain about they said the internet is fine. Worst customer service, they are good only in charging you a lot of fees. No choice otherwise I would get another company.

I was a longtime Century Link (Qwest) customer. I was moving and wanted to transfer services. I bundled with internet and DirectTV services. Century Link could not install after I moved for over a month. I could not go without internet for that long, so I asked them to close the account. I would have to go with another service to get my internet. I wanted my Century Link account closed. I would get Direct TV through Direct Tv. Seemed pretty clear to me.

Century link came to my home and sold me Internet service. Installation consists of them sending you a box with a modem and you connect it. Ok I can handle that. They failed to tell us that we need a working phone jack, which we don't. Last time I had landline, we ran a wire from the phone box outside. Then called support and after giving all my info numerous times to verify, they could not find me in their system. They forwarded me to someone else which happen to be customer service (tech support) in Manila Philippines. Told them to take me and my info out of their system and to never sell or give my info away. Hung up.

Not only customer service is the worst of every company I ever dealt with, there are unexplainable charges. I have a basic phone service with them just because in this area, there are no competitors that cost me some $50.00 a month. I transferred to another company that, unfortunately did not offered a full phone service, so I had to return to Century Link after two months. Then it took almost another full month for the transfer to take place because Century Link did not have the account number of the other company and never bother to call to ask, so I didn't have their service for 3 months. Suddenly and 2 months later, besides my regular charge of $50.00 I received a bill for almost $200.00 extra and was told that they did not receive payment for 3 months (because I had another company...and do you think they would allow me to stay connected without paying for 3 months??)

We have been Century Link customers since 1995. We recently moved and asked them to move our modem and land line. It took five weeks to get the land line installed. They took the internet off the order and told us they could not provide adequate coverage at our new location. Then, they charged us the $200.00 early termination fee and will not adjust it. Century Link recently laid off staff in our city - now we know why - people are terminating their services due to poor customer service. Perhaps they should look at their lack of customer satisfaction. I am terminating all of their services.

I only have Century Link because it's the only option for me where I live. Their pricing is crazy. It shows one thing on their website but when you call them they give you a completely different price and refuse to honor what's on their website. When I signed up I wanted internet service only and told them I didn't want to rent a modem. I was told that I could get a free modem due to a special they were running. When I got my first bill, I was being charged for home phone service plus a monthly modem fee. When I called about it, I was told the modem fee wasn't a rental fee but an insurance fee. Also when I called to set up new service, I asked if there were any set up fees and was told no, but I was charged $19.95 for shipping and a $50 installation fee, even though I did the installation myself. When I called about these fees, I was put on hold for over 20 minutes before someone was able to help me remove the fees (although they refused to remove the shipping charge). Their website is horrible, you can't get any information from it, and when you call them, they are rude and not at all helpful. I would love to be done with Century Link forever.

Our up and downloads with the so called "high speed internet" provided by CenturyLink got over the past 6 month so slow that we feared a virus on the computer. Our computer doctor came out just to find everything in best shape with the computer - but confirmed a painfully slow internet connection. He has about 35 other clients (and there are more) in our area with the same, frustrating problem: CenturyLink. This company recklessly oversold high speed internet contracts in Sonoita but failed to upgrade their systems.

I signed on with Century Link In December for the $59.95 a month package. I received my bill this month and it's $134.35. I also spent 6 days initially without service because they never turned it on. I switched from Time Warner to Century Link and so I had no phone or internet for 6 days. They gave me a $12 credit! And the customer service rep told me that I should have done whatever it took to get to a wifi spot to contact them about the service. I had 2 friends contact them and ask for a tech to come out. Nobody ever came out even though they said to my friends that someone would. Then today she told me all about how I won't be getting any kind of discount for anything beyond the $12 because I wouldn't let her explain my bill.

CenturyLink is the worst customer service that I've ever experienced. My 86-year old mom uses their service (I dumped them long ago) and she moved rooms in the nursing home. They said they could move the phone by Tuesday. Then, of course it was Christmas Eve and Christmas which is understandable. Friday they said it would be by noon. At noon they said by 5 pm. At 5 pm said it would be by 7. At 7 said it would be next Tuesday. I get passed from person to person to person but nothing gets done. When my mom was put in assisted living it took days to get the phone service transferred and, when it was, it was hooked up at my home, not hers. Then they moved it back to the place she was moving from. It took days to get it correct and all I got was "I apologize for the inconvenience." There's been other issues. They are just BAD BAD BAD. This past occurrence I have already spent over 3 hours on the phone and still can't get my old mom's phone moved. Sad..very sad.

Continued billing. Service cancelled 10/09/2014. Phone instrument removed from building and said building abandoned on that same date. Billing continues after 8 weeks. We had sent a Cease and Desist request for the Final Itemized Updated Bill again. Phone service was cancelled on 10/09/2014, we are unable to close our accounts for 2014 until we receive a FINAL ITEMIZED BILL TO 10/09/2014. Both our attorney and CPA are pushing for immediate action on this matter.

We have been without service on 2 lines for 10 days. Without a doubt the most frustrating customer care that I have ever been involved with. From Mexico to the islands to other countries. They have no idea how to operate customer service. I would rate them no stars as we have no service. Never have we encountered company representatives that have hung up on us a number of times. So much for companies that have exclusive areas. I'm moving to VoIP as soon as I can.

Outside company slammed my long distance. It took a week and a half to get CenturyLink to get me some long distance service back and 9+ hours on the phone with them. Oh, and they charged me for re-hooking up with CenturyLink. Then some lovely person at CenturyLink put me on a CenturyLink answering service plus about a dozen more features that I will never ever use. I finally get the answering service taken off the line to be told that I had "signed up" for a "package" full of stuff I would never use including the answering service. No they did not take away the "package" with the answering service. They never mentioned a "package" Not until today. So I am at 13+ hours on the phone with them in two weeks all to no avail. Seriously feeling messed over here.

First of all, when I tried to set up the services, it took nearly an hour to try and get someone to explain the different plans. I could not understand the individual who was trying to explain them. I used to work in a call center so I know what the job is like so I was very patient... until I was hung up on for the second time. When I finally got set up for the package to be mailed to me, I was then hung up on again before they had a chance to tell me when it would arrive. I finally received it I think 1-2 weeks later, I can't remember for sure. When my modem finally arrived, it didn't work and I had to wait for another week to have a technician to come out. Then about a week later I noticed my internet was slow. I checked the speed and I was getting about 1-4 MBPS... I was suppose to be getting 40 MBPS, at least that what I was paying for and that's what was advertised. I called about that and to pay my first bill. I was on the phone for over an hour. I was transferred 5 different times and each time I had to enter my account number and verify my account.

Just called CenturyLink customer service to schedule an apt. for someone to come out and move the line to a different place on my house (we are re-doing our siding/roof). I was transferred 7 times, each time I was asked my acct# and to verify my account. It took me over 1 hour to setup an apt. for someone to come out to my house. Finally after I expressed my frustration the customer service lady put me on hold and called the local office to schedule the appointment.

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Over the last 2 months, I contacted CenturyLink multiple times to inquire why my Internet Bill literally doubled overnight. I was repeatedly disconnected, or put on hold for upwards of 30 minutes at a time. When I finally reached customer service I was told that I had been given special promotional pricing as an inducement to attract new customers, and it had just expired. I explained that when I signed up for service I was told that the original pricing had no set time agreement or contract, thus I was surprised to hear (when I finally got a hold of a service rep) that my "contract" had expired, and without any notification. The telephone rep apologized and offered to get me a new "deal" for close to the original price I had been quoted. She then transferred me to their customer loyalty department where another rep said she would make the price change retroactive to cover the previous 2 months because of all the technical difficulty involved with trying to contact CenturyLink. She also told me that I could sign up for direct pay at an additional cost savings of $10/mo. And I took her up on it.

When we started our DirecTV we told them we wanted to have internet also. They transferred us to CenturyLink and boy oh boy let the nightmare begin!! First month we were overcharged by $100.00 for services we did not order. They shut us off because I refused to pay for long distance service and local, we use cell phones only. They finally fixed the bill but then we were being disconnected every three weeks for non payment and charged an additional 35.00 in charges. I have had to call every month. Their customer service is ridiculous. In the 7 months of fighting with them I have only spoken to one person who tried to get this fixed, but he failed too. Because I will not pay them every two weeks we cannot bundle our services. STAY AWAY!!! Avoid the headaches. There are a lot of providers out there that are less expensive and actually want your business...

Phone doesn't work-static or no dial tone. Called 6 times to try to finish the troubleshooting and repair process. The whole thing took 1 1/2 hours to book a repairman. You know the drill - computer questions that take forever to get through, got cut off, couldn't get through at all 4 times, they tried to call me back on the phone that didn't work. I tried cussing at the computer in hopes of getting a real human being, but you can't get the same one and have to start all over again... A communications company that can't communicate!

Signed up for cable tv and internet on Dec 5, but $200 deposit required before any appointment for service installation could be made...and informed that my apartment "hookups" would need to be "updated" to receive 20 mbps speeds, all at no cost to me...and both computer and tv needed to be present for setup...So tentative date of sometime after Dec 27 agreed upon for deposit, then installation, as I live on disability with a tight budget, receiving a small flat screen tv for holidays and computer currently in for repairs and updates...I have since received a bill for services ordered, charged an installation fee and equipment rental and a bill for deposit, with charges beginning on Dec 5...No one ever stepped inside my apartment, called or emailed or texted me...

I've been complaining to Century Link for months about line noise, and static, and intermittent disruptions, and nothing is done. The phone line finally went completely dead this past Tuesday evening December 16th, 2014. I reported the outage the following morning and was assured that the problem would be resolved no later than 4 PM Friday the 18th. Didn't happen. Was contacted on my cellphone and informed that my service would be up and running the next day, Saturday the 19th. Saturday came and went and my land line is still dead.

I signed up for CenturyLink in February 2014 right after moving into my Omaha apartment because the rates were competitive and the specs were comparable to COX in a very good way. I thought I was getting a steal. I quickly learned that was not the case. Upon receiving my modem, I learned that my house wasn't wired for DSL. That was fine, I called the CenturyLink help line and they told me that they would send someone out to set it up for me, I just had to make the appointment.

Worst company ever!!!! If you can even get through to these people to resolve an issue they hang up on you numerous times and then tell you they can do nothing. I basically had to install my own internet as their people are so freaking incompetent. Then when I accidentally returned my modem to DirecTV who they are partnered with they acted like what are we supposed to do? Worthless worthless worthless, I can't say it enough. Anyone who signs up with this pathetic company beware. If they are the only phone company on the face of the planet I will go without before ever using them again. Do yourself a favor - stay away from this company like the plague! I agree with the other commentor, there is not enough time in the day for me to convey how inept, heartless, non helpful people you will ever deal with. They make the Department of Motor Vehicles look good! Sorry I get mad just thinking about this company!! They need to be shut down quite frankly.

I called to schedule a move in July 2013 with CenturyLink. We had DirectTV at the time but the sales rep convinced me to switch to PRISM TV and I agreed. I asked if anything was needed on my part. His response was no everything would be taken care of as part of the move including cancelling of my DirectTV service. The technician in August, who was setting up my service, said the same thing. I thought I was set. After about two billing cycles I got a nearly $500 bill (a far cry from what was supposed to be $147). They told me it was DirectTV services that I was being charged for and they told me I needed to call and cancel even though I wasn't even using the service because I had prism.

Starting in February 2014, I have been having problems with Century Link. Century Link says that they applied money from another account to my bill and that I owed them for amount. Century link will not tell me when the amount was applied, only that I owe them for the amount. I tried to get info from them and got hung up on several time and given the run around for 8 months. Now it is in collections. I will be filing a complaint with the BBB. I should have made them prove it right away, now can't get Century link to prove the charges even happened. I also found a payment that was short by $50. I have the proof and Century link says that I have to dispute it with the collection agency, who doesn't have any of the paperwork to compare to my records I also had problem discontinuing my services, charged me for Internet and phone services after I had disconnected, that I got cleared up and removed from my account. Overall bad experience for the second time with Century Link. I would suggest anyone with Century link to be wary of extra billing.

I cancelled my coverage in July 2013. When I called to try to lower my rates and after all the fees were added, my bill was actually higher. I got a bill from a collection agency in December and an hour on the phone, I found out it was for a modem they said I needed to return. I found the modem, got a return authorization and sent the modem back on 1-20-14. Yesterday, almost a year later I got another bill from the collection agency. When I called, they said I did not return the modem within 30 days from cancellation and not only did I have to pay for the modem, they would not give me the modem back. They can take a year to notify me, but I only have 30 days! I am telling this story to every who will listen and telling them what a terrible company Centurylink is.

In June I called to cancel my bundled DirecTV and Centurylink service. My bill at that time had the current month's charges and charges for a month in advance. The customer service agent told me that with my last payment my account was paid in full and it would be closed as of that date. In August I was still receiving a bill. I emailed and called. I was reassured that the account was at zero and closed. I just received a phone call from a third party agency stating I owed Centurylink a past due balance. I contacted Centurylink again and was told now that it is DirecTV's fault that they kept billing me so I have a past due balance owed from last summer. My customer service experience with Centurylink has been to say the least horrible. Something needs to be done. They need to be held accountable.

I was in the middle of a CenturyLink/DirecTV contract and I moved. The CenturyLink saleslady LIED to me and said I had to extend my contract to move my service. I found out later she lied but CenturyLink refused to do anything about it or refund any of my money. CenturyLink will lie to you about anything and you have no ability to do anything about it. They team up with Direct TV to rip you off also. Direct TV gave me a free NFL package for one year and the contract says that as long as you cancel before the year is up there will be no charge for the next year. The LIARS at CenturyLink and DirecTV billed me two months ahead of the renewal and I called three times and it took them three months to give my money back. CenturyLink is the billing agent for DirecTV and they pretend to have control over the TV product when you sign up but when you get ripped off by their partners at DirecTV suddenly CenturyLink acts innocent and can't help you.

I have never written a negative review, but I am so beyond frustrated with this company. Our telephone and internet services were ported over to Comcast in March and the DSL service was never cancelled. I have spoken with 4 different customer service reps and they continue to auto draft our account. I have been on hold or speaking with a customer service rep for over 2 hours. This is so frustrating - will never recommend this company.

Because of all the negative reviews by others, we were very apprehensive about using CenturyLink, and only signed up for landline service. So far, other than being told that our package would include voicemail, and later discovering that it's not available in our area, we have been very satisfied. They connected our service in a timely fashion, responded quickly a few days later when our service quit working, fixed the problem without even coming to our house, and notified us that the problem had been corrected. We've only had them for a few months, so time will tell if our service remains satisfactory and whether we will use them for more services, but find it appropriate to submit a positive review encouraging others who are considering landline service with CenturyLink.

I have had CenturyLink internet and TV for a year now. It has been a terrible experience. From day one after moving to my new residence I left DirecTV and thought I would try CenturyLink. I have had Problems. The installer set me up on a wireless network for my internet and TV. My TV would freeze up 3 or 4 times a week. Also I have hearing loss so I would use the close caption setting and the setting would not stay connected. I would constantly have to restart the system to get the close caption back on. I have had tech visits at least 6 times in 12 months.

We cancelled our contract within the first couple of weeks. We were instructed to return the modem so we wouldn't be charged. At UPS the worker told us to be sure and keep our tracking number and receipt because CenturyLink is notorious for claiming they didn't receive the modem and then charging you for it. This is exactly what happened to us! We even called and were told that they noted the tracking number on our account. Next thing we know we're in collections. They are dishonest plain and simple! Beware when canceling or ending a contract with them!

Been with Centurylink for over a year, problems from the start. Some were resolved to my satisfaction but as time has passed, things have gotten worse... a lot worse. And the folks there aren't too quick to resolving matters anymore because they are inundated with increasing problems that the company can't handle. Last month, technical problems persisted for 3 solid weeks. Interference, complete no service for days. They even switched my number with a neighbors for a couple of days so I was getting their calls and vice versa.

I ordered phone/internet/DirecTV through them via their online chat and was told all of my services would begin the same day. DirecTV came out and set up my dish service, but CenturyLink did not start my net or phone. I called and asked why - nobody could tell me why, so I set up services again. They cancelled me again without telling me why and nobody could access my record to help me. I gave them a third shot and got through all their verification again and they cancelled my order a third time. Nobody can tell me why it happened, so I gave up. I spent over a month trying to correct it and several hours on the phone with their reps.

After being on hold for 1 hour someone picked up the phone and hung up. I called because a call to a previous number (*69) would not go through. After doing internet research I learned that *57 would work. After placing a call to *57 I heard a recording that $1.00 would be charged to my account and the caller ID could not be identified. I called to get the $1.00 charge removed and went through the non-human prompts only to be put on hold... for an hour... while listening to an annoying jingle, while being told to hold and my call will be answered shortly. The call was answered after 1 hour of hold time only to hear the representative pick up and hang up. I immediately called back and was told that they are closed for the day. Argh!

I was contacted by Justin ** from CenturyLink, who promised and assured me that I would pay less than I was for my current business phone and internet. After 3 phone conversations he convinced me that the service would be exactly the same at less than what I was paying. I had been paying $179 after taxes with Comcast. He promised me $105 before taxes, but it still would be about $30 less. My first bill was $427.65. This couldn't be right. I called and the rep said, I would get my discounts until the next billing cycle. "It would all work out". My next bill was $208.07. I then tried to contact Justin, but his number has changed to a woman's line. So I tried contacting Mary **, the lady that confirmed my services originally. She tried to convince me that there are over $100 in taxes on my bill. But I had the bill in my hand. The base price was set over $105. These people that work for CenturyLink are liars and deviant and should not be trusted. Do not sign up with CenturyLink, no matter what they say. If you sign up after reading this, just know you have been warned.

I order Centurylink and I stated in my order that I don't want to have their device because it is cheaper to buy outside. Unfortunately, they still send me the leasing modem. What they are trying to do here? They said it's company policy which they don't tell me on sign up. They also promise me to give a gift card but until today, I hasn't receive it. They also promise to waive my activation fees. (hope they won't charge me for this.)

I've had CenturyLink for 4 months and after the first 2 months and never receiving a bill, I called several times asking for a statement so I could pay my bill. Never got one BUT I got a disconnect notice from them. Now they can send that but no bill? Are they so desperate for money they collect late charges? I've asked them to send me a bill but NO, they only send out disconnect notices. Talking to Billing now and they are not the brightest people on the universe.

I didn't sign up for service. The only good thing I can say about the service is that the sales rep was disingenuous right from start. 45$ startup taxes. Two months in advance (22 days prorated plus the next month) so I asked "so my last full bill for service would be on the 10th month of service...? The answer is no, it's the twelfth month. They want you to pay for some cable television license...? Our conversation had too many questions that never became clear. Glad I didn't sign up after reading other reviews.

I called to renew my 3 year contract at one location and to obtain new service at another. I was promised a free modem at each since I have been with the company for over 15 years. A month later, I got a bill for $99 for each modem. I called to complain and they said they had no record of the free modem promise. Only when I told them I would cancel my agreement if they did not keep their promise, did they give me what was promised. This company consistently goes back on what they say - record all phone calls with them.

I have had Century link for just over 1 year and about every other month my bill was wrong, I had to call and have them adjust my bill. They take no responsibilities for their bundle packages and do not honor the prices and guarantees they quote. Do not get sucked in by them. Worst company I have ever dealt with.

We were lured into a TV, phone and Internet bundle. The TV prices started to go up from what was indicated. Every month we had to call to correct the charges. As soon as the contract terminated, we cancelled the TV service. Next we cancelled the phone service for wrong charges. For the last three or so years, the overcharges for Internet service has been a nightmare. Since May, they have been trying to charge me for lease or purchase price of my own modem. When I asked them to cancel my service, the loyalty department corrected the mistake, but the next month's bill was wrong again. It finally got sorted out in Sept. Then the monthly service charge went up more than twice from Sept to October and more than 8 times for Nov and Dec. Frustrated, I have cancelled the service. What a way to conduct business!

I think that CenturyLink seeks out the dumbest human beings on Earth to work in their stores. I tried to replace my ripoff cable company with CenturyLink DSL. I order the service and told the person that I worked until 5 pm. He said that is no problem. A week later I called and asked about the status of my order. I was told some guy came to my place and no one was home. I asked when did this occur. I was told about 1 pm. I reminded the person about my work schedule and he said someone had to be here before 5. I said "okay, let me know what time," and the guy said he would call back with a time.

After waiting for someone to answer my phone regarding canceling cancel my Internet account with STUPID CENTURY LINK then they transfer me to the LOYALTY Department. They agreed to reduce my next bill contract then I asked the lady a question about the bill. (My bill went up in the last day month of one year contract). The lady couldn't have answered my question, and she couldn't have figured it out. Finally, she transferred me to the billing department. Another idiot answer the phone with some questions to verify my account and he never introduced himself, never said his name (let us call him idiot).

Over the course of the last three years we've had 5 CenturyLink modems died. Last time they showed up to replace the modem they ripped out all my home networking connections saying it was wired wrong even though it's fully functioning. They had no reason to pull it out, and they did not not inform myself that they were going to do it, they just went ahead and ripped it all out.

Centurylink is guilty of the following: Fraudulent billing, falsifying contracts and other unethical business practices. I urge any possible customers to read the thousands of valid complaints and research the Better business bureaus data. Furthermore for the customers that continue to be threatened by centurylink for a breach of early contract; please continue to use any means to get the word out of what centurylink has done.

We signed up for a $29.95 a month internet service. The bill came at $41.00 dollars, we called about the bill and was told we were not on the auto-pay. We ask to be put on auto-pay, the next bill came $41.00 dollars. We called again and was told the auto-pay wasn't processed in time so it would start the next month. Our bill comes again $41.00 dollars, we call again and this time we are told we have to be on paperless billing to receive the $29.95 price....Now we're mad and want the $29.95 price or we'll cancel our internet now, now we're told we signed a contract and will be charge a $200 dollar cancellation fee so we ask to speak to a supervisor, none available so we ask for a call back then. We have NOT heard from CenturyLink yet going on a month!!!

10/30/14: I called CenturyLink to inquire about services at the new home I just purchased. I was advised of my only internet option of 10mbps at $39.95 a month. 10/31/14: I submitted an online order for that service to be activated 11/17/14. The following week I received a call from a CenturyLink representative who advised me I was informed wrong, and I was only able to receive a max speed of 6mbps at the same cost of $39.95. I advised him I would hold the appointment at that time as I would need to check our other options. 11/8/14: We visited our new home and met 2 neighbors immediately next to us who told us they both ran off of CenturyLink at 10mbps, enough to adequately support their gaming and media streaming.

I had Wells Fargo sent a payment of $58.85 ebill payment to Century Link on 12-3-14, but they sent the incorrect which was: **, the correct one is:**. So where did the money go? I have now a ongoing claim investigation no:** and I advise to Century Link to contact ASAP! I spent all day on 12-5-14 being switch to every damn dept. Now Century link has a ongoing investigation no:**. I spoke to Manuel at:1-800-423-8994. I have done more than my job so get off your lazy ass and both companies CORRECT this at once and Century Link, correct my billing address now! Call me anytime. Thank you.

40 minutes while trying to figure out why i do not have service only to be transferred and hung up on is unacceptable. Not to mention now the customer service line is closed! I am furious!

This harassment must stop. It has gone on for about a year and a half. 5/16/13 - CenturyLink disconnected my service on March 26, at about the same time that I went through a pile of snail mail and found a bill for $107. I promptly paid the bill right before the service was disconnected. On April 5, I opened another bill from CenturyLink, this time claiming that I owed $40. I paid that immediately. Afterwards, every time I attempted to log onto the Internet, I saw a message on my screen in which CenturyLink claimed I hadn't paid my bills. This was a false accusation. For three weeks, I repeatedly made futile attempts to log onto the Internet, every time seeing a message that I couldn't use the Internet because I hadn't paid my bills, even though my bills were completely paid off as of April 5.

Outages. Bandwidth exhaust. Low speeds. Packet loss. Numerous disconnects. I've been dealing with these for MONTHS! They keep saying it's being fixed by such and such date, but the date is always extended; service gets worse. I've spent $$$ upgrading computers, routers, modems, etc. because CenturyLink has never issued a statement acknowledging the problem is their equipment.

We previously had Time Warner Cable and had a lot of trouble so we switched to CenturyLink little over a year ago. We pay for "high speed" internet and have YET to receive what we pay for. What we get is about the same as dial up. Remember Those days? We have called many times in reference to this issue and have had the techs come out and wiggle a wire, once water even came out of the box outside. We had yet another appointment for a tech to come out again this morning. When they were 45 mins late for said appointment my husband called them to see when they would be here as we have another appointment in a few hours. They have no record of an appointment being scheduled!!! Why am I not surprised? The customer service rep asked what would make us happy? HMMM, how about getting what we pay for?

To start, I was promised a monthly rate of $29.95 a month. As I noticed my inflated bill, I called CenturyLink. They told me I was paying $45.99 a month, plus being charged each month for the rental of my modem. TWO things are wrong about this. I signed up for a promised rate of $29.95 a month, and I sent them my old modem, to which they promised that the new one I was going to be sent, that I WOULD NOT incur any charges OR monthly fees so long as I returned the older modem. Well, as I spoke with CenturyLink, they told me they NEVER received MY modem I sent in. So, not only am I being charged when I shouldn't be (I most certainly would have kept using my older version modem which wasn't that old, if I had know they would only going to charge me for this new one), but ALSO, they have robbed me of MY modem! The guy on the phone said I had to go to the UPS store where I sent my modem back in and find the transaction number and then they could look up my modem that I sent in June 2014. I went to the store, but they have no track receipt since the box was a 'drop off' mail item, and therefore I never had a transaction, they simply mailed it for me.

Next, today I checked my credit report and CenturyLink turned me into collection for $58.00, dropping my credit rating another 17pts. I have a bill on my desk from them with a zero balance. This company needs to go out of business.

I've been a customer for about 10 yrs now and we have not gotten one upgrade. We've been stuck at 1.5 mbps. I've called them to hear the same answer every time, it's too costly to upgrade our area. You know how it makes us feel when we see a prism commercials and we can't even stream a video. Thanks.

I am continually disconnected. It doesn't matter what I am doing, it just disconnects all day. I'm tired of calling. The representatives are polite, but the problem is never solved. They keep saying I have a strong connection and Century Link is not causing the problem. Well, guess what? This is not true and the reason I know it isn't is as follows: My husband gets weekly treatments at the hospital, and I always bring my iPad to pass the time. While using their provider, I am never disconnected, and it is fast too. None of the sluggishness and freezing that I experience with Century Link. I think Century Link is good at sending out the bills, but that's about it.

A family member switched phone service to CenturyLink. We were guaranteed that she would not have any phone problems due to the LifeLine connected to her phone. Being elderly with medical issues she needs to be able to contact LifeLine in case of a fall or other emergency. YET phone service has been out numerous times in the last three months (the length of time with them). As of today, Wednesday, November 26, the phone has been OUT 36 hours. We were told a repairman would be here today at 2p. When he did not show up, we made numerous phone calls to their repair numbers, 1-877-646-3282 and 1-800-788-3600, just to be given one excuse after another with the "promise" that a ticket will be created so it can be fixed Monday, December 1.

I am relocating my office so attempted to contact CenturyLink to ask about my options for transferring the line and how to cancel service. After a more than 30 minute wait, I called again to a different number, waited again, and got a woman who answered my question but said she would have to transfer me to someone else if I wished to cancel my service. She laughed and assured me I wouldn't have to wait again. After waiting again, this time for 10 minutes or more, I finally gave up. I was able to send an email and received a response indicating that it may be up to ten days for a response. The email received indicated I would receive a phone call. It has been many more than ten days without any call.

Your service is not good. I have been a customer for 6 years and you always say "Thanks for being a valued customer." What value is that? The only value I can tell you see in me is a monetary one. You definitely don't value me as a user of your service. All I ask for is a speed increase in my area. I have been on 1.5 mbps for 6 years. 1.5! You can't even get 3 in my area? All you tell me is that my area is "exhausted" and no new customer will be accepted. That is your excuse? To me that sounds like a bigger problem than just me having slow internet. It sounds like you don't "value" anyone.

DON'T DO IT. You would have better luck getting a connection if you used a broken toaster and car antenna. Can't seem to get a connection to last through an entire movie. Tried calling customer service and that's just a joke. It took over 30 minutes on the phone to get to the point of them asking me if the power light is on. They lied and said we weren't in a contract, then surprise, we are somehow in a contract! A year long one as well. The connection speed is supposed to be a simple 10 Mbps and we aren't even at half that. My advice is to go ahead and build your own routers and start your own company. It would be a lot easier on you. P.S. I'm writing this using McDonald's WIFI. Seems to be the only way I can get online.

It took over five months and countless hours to get back a phone number that CenturyLink let be pirated. I got no notification when my two-year contract was up, just a raise in rate that prompted me to call them. I have had to pay for tech-support three times in the last week because the internet service is so poor. I had them send a new router and had a lineman out. Both were a waste. I am spending a great deal of money to set up a business and need to get rid of CenturyLink. After reading numerous reviews, I think I am stuck. I need a way out.

I had CenturyLink from 10/24/11 to 8/4/14. In July 2014, I contacted DishNet as they were advertising a bundle for Internet, Cable & Ph. Dish rep stated they'll contact CL to advise and I did so too, but CL won't stop billing me. I emailed them via 'Contact Us' and rep stated that billing cycle ends every 22nd. I asked her to please send me a bill from 7/22/14 to 8/4/14 and I would pay that. I never got a bill for ONLY those charges - instead they continue to bill as if I still had their services. Unfortunately, I can't view the bill as they don't mail it to me and I'm unable to access the account online. If I was to request the UN & PW, they would email it to the old email address. So I asked the rep to mail the bills via US Mail. That has not happened. The only reason I know that they continue to bill me is because I would always submit my payments to them via 'Bill Pay' thru my bank and each time I access my bank account, there are past due charges for them.

I got internet for $19.95 for a year, and at the time was told that I could renew that yearly for as long as I wanted. NOT! I called three days before it expired and was told that they couldn't renew until the promotion expired. (Every time I called I would be on hold for at least 30 minutes before speaking to anyone, then had to wait on hold again to speak to someone in "Loyalty".) So I called back a day after my year had expired and bundled my Verizon phones with internet along with changing over to DirecTV from Dish. I only changed TV providers because I was told I would get TV and 40 Mg internet for a total of $73 and change. Three days after DirecTV was installed I got a bill for $84. Once again I called them, on hold forever, had to be transferred to "Loyalty", then the rude woman told me I would probably be double-billed for about three months while they got the billing in order.

We have random internet speeds and frequent disconnects. Our internet speeds are seldom even close to what we pay for making it impossible to connect or view anything, but CenturyLink denies problem is from overselling or that other people are having similar issues in our area. They did send out a tech who found no issue with speed or line into house but of course speed was fine inside at the time tech was testing outside. I would like to be reimbursed for the difference of what we pay versus what we receive. I wish there was a class action lawsuit where all of those being cheated and lied to could be compensated at an amount that would either put them out of business stealing and cheating etc. or ISP business entirely.

I had scheduled for CenturyLink to come out for an upgrade to my Internet service on Friday, November 21, 2014. I was told they would come between 1 PM and 3 PM. They came at 10:30 in the morning. I called later in the afternoon and they apologized but did not know why that happened. I made an appointment for Monday, November 24, 2014. They told me they could not tell me what time a tech would come but somewhere between 9am-5pm.

Last week I received my Century Link bill via email. I knew immediately that something was amiss as I have my home landline and Verizon bundled, and it's been bundled since September 2009. I contacted Century Link to inquire as to what had occurred, and immediately was told that the problem was as result of Verizon. I contacted Verizon, and they referred me back to Century Link stating that according to their records, I had been "disenrolled from the bundled package." I subsequently contacted Century Link, and after a "lengthy" discussion in which I wanted a solution to my inquiry/problem, the rep begrudgingly stated he would look into it further. Approximately 10 minutes later, he was back on the line stating that there had indeed been a problem with approximately 4000 customers who had been erroneously de-enrolled from their bundled services. To date, there is no solution and I paid my Verizon bill separately, and will no longer bundle my services with Century Link. Customer service is very poor.

My phone has been out of service for 4 days. I called repair and they said someone will be out. They showed up quickly and fixed the problem. My wife made one call and service was out after that. Now I have no phone, I called repair and they gave a time for repair. No one showed, 3rd day I complained and they said they would come out. Two days after {canceling my Doc Apt} I waited all day. No show again. I am thoroughly disgusted with this company.. 4th day still no service.

Had it installed, never got to use it - it went down the next day. When you call them they make you wait 10 minutes and say they will be with you in 3 minutes. A lie. The service is terrible.

We have had CenturyLink DSL service for several years. It has never been fast. We have periodic times of almost no internet service to slow, erratic speeds. We have no competition to CenturyLink so they don't have any incentive to improve and offer a better product. Most of my neighbors would switch to a different company if it was available and had better, faster service. Sometimes the speed is 3-5 kb/sec which is at a standstill. CenturyLink does not care if one complains and they won't spend the money to improve it. It is difficult to do work online and forget streaming movies for many of us. What really adds salt to the wound is that they advertise 1 Gb/sec in Portland to customers while we are lucky to get 1/1000th of that speed. We don't pay just 1/1000th of the price. They won't improve and the state utility commission will do nothing to improve our service. We need competition here or a company that will finally take care of its customers. Most likely that won't happen.

I am being billed for services that I had cancelled over 3 months ago. Not only am I being billed for these services, I am also being charged late fees for the amounts that I was informed that I would not have to pay. I cancelled an introductory offer for Showtime and HBO several weeks prior to the date it was scheduled to end. However, the subsidiary/partner of CenturyLink (Direct TV) did not cancel the services and consequently overcharged me for services that I had not received/wanted. Due to the fact DirecTV did correct the bill; I am still being overcharged for services and late fees from the past month's bill. CenturyLink will not adjust my bill to reflect the proper amount. They had stated that I will have to pay the full amount and most likely receive a refund/credit on my next bill. The main problem with this excuse is that I was informed it would be taken care of last month and it was not.

I just cancelled my account before they came to install it. I ordered internet and Direct TV and specifically told them that I would not be able to be without internet for one day due to my job - I was told no problem, the equipment would be mailed out and I should receive it within a couple of days. It never arrived, so I called, and now I am being spoken to like an idiot and that I was never scheduled for an internet install nor has anything been shipped out. Please do not waste your time with this ridiculous company whose reps lie to new customers.

I was SUPPOSED to pay approximately $30 per month for internet because it was paired up with Directv. No phone, only internet. Free setup, free shipping, everything FREE. Why is my bill going to be $90???? Getting rid of you guys. Awful scam you gave me.

Century Link charges one month in advance right? Yes, they do. So, after your promo ends, they jack it way up. So, one calls up and advised there's no way they are going to pay that, and that if they don't match the deal by Comcast, then you'll disconnect the service. So, they give you a lower deal, but then they expect you to pay that 1st month on the jacked up rate? I don't think so Waldo! I'm surprised there hasn't been a class action suit to recover all those overages. I'm sure they do it to everyone. Here's a lead for an aggressive lawyer out there. Century stink is the worst - man I wish there was another company. ComCast isn't much better with their unreliable service...

I have been paying about $30 for the internet service provided by Centurylink. This is the cost for the promotion period. However, I just received the bill for the first time after the promotion period. It is $47 + $15. $47 is the cost of the internet service after the promotion period. $15 is the charge of the change of service. I don't understand why they charge me the $15, because I did not change any service. It is Centurylink who raised my bill, and then charge me for the change of service. So unreasonable!

I am writing to you to share how incredibly unhappy I am with Century Link customer service. We have been good CenturyLink customers since 2011, have always paid bills on time. We were having problems with poor broadband service and slow connections speeds. I called on Saturday and made an appointment for a technician to come out. They were supposed to come today between 8-12. It's now 7pm, nobody showed up. I got a phone call from a tech at 4:45 saying he was on the way, left message but didn't leave name or number. Never showed. I just called customer service and there's no record of my call or appointment with tech, so my wife had to wait all day at home for no reason. I am blown away by how horrible their customer service is. I fully plan at looking at other phone/internet providers, and sharing how terrible my experience was with others.

I was first paying 38.43 for 12 months, and did not know it was for a promotion. And now since it has been a year, I was charged $45.43 in October 2014, and now that it is November 2014, they are asking me $80.43. So I called and spoke to a supervisor who was a representative, and very rude I would say, telling me because I was signed up for a year, I would be charged $80.43. And I said, "You must be out of your mind if you think I am going to pay this." So I asked could I speak to his supervisor and he said he will tell me the same thing. I told him, "I did not want to hear that", I wanted to speak to his supervisor. He said his supervisor was not available, and what number did I want his supervisor to call me back at, so I gave him the number.

I am so frustrated with CenturyLink. When I first received the service - It worked (slowly) and we were able to use it. When it stopped working I called several times and someone came out twice and it would work for maybe a day and then stop. I called and asked that I not be charged since I was unable to do anything. The rep let me know I needed to pay the bill. I wrote a letter explaining the situation and an email. Calling is hard because it requires at least a 10 minute wait. I called tonight to pay the bill since I was turned into collections. I asked to speak to someone about my experience. Marlene answered and we were disconnected while I was speaking. So frustrating.

Signed up for a $37.00 deal for home internet only. I had to rent the box for an extra 7 bucks. No problem. One month later I am getting a bill for 50 bucks. When I called their poor service line I was told that the $37 package had to be set up with a one time payment in order to get it at that price. Now I am stuck with these vultures and my bill is going up at least 5 bucks a month. I HATE THIS COMPANY! I will NEVER do business with them again. I hope that you will think it through. I know it's a pain in the butt to find ISP sometimes. But even if you read the fine print they will find a way to screw you.

I had an appointment to install services between 8 a.m. and 12 p.m. When they had not showed up at 2 p.m. I called. I was transferred four times, and eventually hung up on (as many of you appear to have been as well). I called back, and was once again transferred around, by this time I was in no mood to be hung up on again, so I asked for a supervisor. The horrible woman on the phone told me she couldn't transfer me to a supervisor without me giving her all of my information. I told her I had no interest in speaking to her, and to please transfer me. She refused stating company policy. I asked her to read me the policy, and she could not. After standing my ground, she transferred me, and I spoke to a supervisor who assured me the tech would be out before 5 p.m. however, at 5:15 p.m. he called and said he cannot make it today, but will try to get there tomorrow or the next day. What do they think? My wife and I do not have jobs? Seriously, if there is ANY other option in my area of North Carolina I would take it.

We had Direct TV and wanted to get Internet Service so called CenturyLink. We bundled the two and started getting billed by CenturyLink for Direct TV. Didn't want it to be set up that way. They charged us $100 setup. I hooked it all up myself. They just hooked it up to the outside of the house. They told me there would be no setup charges. We had the account from May till Sept and called to move the account to our home in Arizona. Was told no setup charges and no cancellation charges. We are now being billed $136 cancellation charges.

So I am having internet problems. My speed is really fast but my internet keeps disconnecting every 5 minutes or so. I figured out its because someone probably have the same frequency router as mine because it is also CenturyLink. But when I go into my router settings by looking up its IP address and go into the CenturyLink setup website other known as advancedsetup_schedulingaccess.html, I can't access any settings because the people who made the website did know coding at all and I can't change my modem settings. So basically I'm screwed... CenturyLink is a piece of ** company that rips off its customers and it should be shut down.

Signed up to 20 Mbps internet service with Centurylink last year and quality is not good. You cannot download, stream, or browse at the same time due to low bandwidth. I joined Comcast and very happy with the speed I get. Then I attempted to explain and cancel my service, they got you on hook and tell you if you cancel, you pay early termination fee. I ended up keeping both services for last 4-5 months, although Centurylink is useless and not connected. They are not nice and do not care. Do not sign contract with this company or they screw you up if something happens down the road. This is nothing but a gimmick.

I switched from DirecTV to CenturyLink about 6 months ago, the signal and internet is fine, but if you have a problem expect to wait 20 minutes on hold to get a customer service rep. This happened yesterday and after waiting 20 minutes, I finally got a rep. I told him I was not happy with the hold time, and he did not apologize and abrasively stated "what can I help you with?" I explain my problem and then I got disconnected. I call a second time, on hold another 15 minutes and tell another rep my problem and he put me on hold. After waiting 10 minutes I realized he disconnected me! Neither one of these reps called me back to followup as they already had my phone number and my file up on their screen.

I called on July 22, 2014 to cancel my internet service because the price had went from $19.99 up to $53.99 because a previous offer had expired. I told them I was changing to Comcast because of a lower price. They offered me a 1/2 price loyalty discount to stay with them. Unfortunately, I didn't check my bill close enough to realize that they were still billing me at the $53.99 price until today. I usually pay using the quick pay billing method online which doesn't show details. I called today at 5:00 pm, and I waited 10 minutes before I was connected to Mary. Although the computer said I was offered the 1/2 price deal on July 22, she said she would have to connect me to the loyalty dept. I was cut off. I called back at 5:15 & was again cut off. I tried again at 5:30 & was connected to Ryan who connected me to the loyalty dept. I was connected to Efram. He told me that they couldn't honor that previous offer because they can only offer 1 loyalty discount every 2 years, but they could offer me a price of $29.99 a month.

I own a small business in Fargo, ND and I signed up with CenturyLink in March. Our entire phone system and internet system went down in June and it took an entire day for them to respond. Nov 8th our internet system went down again. When we called for service they told us they would not be able to come out to fix it until Nov 20th. Our credit card authorizations, payroll system, email and customer service all depends on the internet. Nov 10th I called again and said we needed service immediately and they said they would escalate the ticket and be out on Nov 17th.

CenturyLink put in the cable for the internet. When they dug to bury the cable, they went through my septic field and irrigation system. When I called, got the run around that they sub contract that work out. Told me to get lost. Had pictures, their reps came out and inspected the damage but nothing. Now the septic field has failed and I'm looking at 12 to $ 18,000. Don't use Centurylink, they will rip you off.

We signed up for CenturyLink to give them a try. Signed up online, they had a deal for $29.99 a month. You have to purchase your own router through them ($99 for router) and internet speed of 20 mbps. At first it was working pretty well but gradually got bad to worse. After three months we went to 4 mbps down and .012 up. Having to turn Router on then off and sometimes we would get DSL link but no internet. This would happen more at late night so assumed they might be doing work in area. Unfortunately it didn't get better, this felt like dial up we could not upload forms to insurance sites nor work from home without be disconnected. Trying to watch Neflix was unbearable with it buffering every 2 minutes. We decided it wasn't going to work for us and felt that since they stated 20 mbps and we were not getting that, we could cancel. We didn't realize it was a year contract, so we ended up with a $187.00 cancellation fee. When I called to dispute they wouldn't work with us. Stating we didn't call to let their tech support know of the issue, that we could have downgraded and got the cheaper plan or I should have canceled in 30 days and we would have not been charged.

Is there an official place to complain about the dsl service provided by Centurylink? It is the world's worst. I have had it for several years. I have upgraded to 10 mb and it has gotten worse. It does not effectively allow you have service for 24 hours without interruption of service. I have called the call center around 20 times within the last 3-4 months. They do not have a clue. They refer you to the retention department for a $10 credit as if that is going to repair the problem. I know customer service is in the toilet but when you add that to insult and ignorance you will get absolutely no customer service at all. This is where it is now. No service and no acceptable customer service. Unsure of what to do now. Help????? How can CenturyLink be allowed to keep charging customers for a service they are unable to provide efficiently. Attorney General?????

Approximately 3 weeks ago we had problems with internet service using a DSL modem. There had been problems earlier to which would get fixed over the phone. But on this occasion the service rep recommended a new modem which arrived several days later. Today November 9, 2014 we had no service in the morning and were advised that there were 'problems' in your area (Pueblo Colorado) which would be fixed soon. 8 hours later the service rep tries to fix the problem over the phone and informs us that 'you need a new modem' and one will be sent in 3 days. I'm not sure where the fault lies but clearly Century link does not provide a satisfactory service and should explain and correct its poor service.

Need land line for work & CenturyLink is only available internet here. Had disconnect problems with phone and internet, they replaced the modem after three visits. Now the only device that stays connected is PC that is plugged in. No wireless will stay connected for more than a few minutes at a time. Company tells us it is our equipment. Strange, since nothing has changed except their modem.

I got the internet service which for whatever reason I could not access my account. After hours of being on the phone, I gave up. I am now in the process of cancelling and hoping not to be billed for something that never worked. Worst product and worst customer service ever.

I've been with CL for about a year now, and from the beginning we paid for 20MB down speeds, yet we are getting around 8mb. This is unacceptable. They promise those speeds, but you never get them. You have to call every once in a while otherwise you get throttled and your speeds drop. I work late until around 12 am, and that seems to be a popular time for their services to constantly drop. It's not every day but when it happens, it's like it comes and goes in short spurts throughout the entire night. I do live streams and do gaming to reduce the stress load on life, and most of it is spent on Multiplayer games, that of which can't happen half the time. It's a shame that there aren't other providers out there who can keep their promise. I wouldn't mind switching to Cable One, but last I checked they have data caps. All I'm waiting for now is Google Fiber to make this state a better place overall.

08/12/2014- CenturyLink agent Steve stopped by my home with a Promo for me and my wife. My CenturyLink plan then was phone local, no long distance, plus three phone options and 1.5 Mbps internet speed. Their Promo they were offering was 20 Mbps, unlimited long distance, phone options for 3 years, my bill stays the same as I was paying now $72.00 a month. Agent said, "we'll get a new modem ordered for you." Told him I had the required modem, he ask me what model. I told him Actiontec C1000a and he agreed I have the right modem. 08/12/2014 - CenturyLink E-mails me that my modem has shipped. Called CenturyLink to let them know I did not request for new modem. She said, "Fine. When it arrives, open the box there's a return sticker to ship it back no charge. You will not be charged for the modem." 08/21/2014 - New modem arrives. 08/22/2014 - I ship the modem back and track. CenturyLink gets the modem back 08/28/2014. 09/13/20014- First bill $353.61, CenturyLink charges me for not one but two modems plus shipping at a total of $229.96.

I am with CL only because I have no choice in my area! They are the most deceiving company I have ever dealt with, they give you rates, then add over 50% in surcharges. Their customer service is the worst I have ever experienced. They will have you on hold for 20 - 30 minutes, the representatives will not address the issue, almost like they don't even speak the English language. When the supervisor I requested to speak to was dispatched by customer service, the customer service person came back and said "the supervisor said...." When I again requested the supervisor, I was put on hold for over 15 minutes and then the supervisor disconnected my call. When I called back the following day, and had a billing concern instead of addressing my details I would hear "your bill is correct". They don't even listen to reason or details, and told me they didn't have records of my previous conversations or even my call that changed my promotional rate. Their Supervisors are sarcastic and rude. I would suggest to anyone NEVER TO USE THEM IF YOU HAVE A CHOICE.

I had CenturyLink for about a year, I decided to cancel them because they were to expensive. They had me pay $106.86 for their modem that I simply forgot to mail back to them. I called them to ask if I could just mail it and not have to pay the $106.86. They told me yes, well I called them back and spoke to another RUDE guy who told me no you still have to pay the amount. So I sent them a check September 2013 for the total amount due. It is now November 2014 and I get a letter from a debt collection saying I never paid the amount due. So I went in my check book and there is my check, when I sent the check I know they took it out because I know my amount in my checking!! So then I have to send them documentation saying that I paid it!! Century Link is a ** JOKE!!! I never wanted to recommend them when I had their "Service" and I sure the hell am not going to recommend them now!!! Thank you Century Link for a crappy experience!! NEVER AGAIN!!

I have had Centurylink for 4 years now. When I first got service I had 1.5 speed. Over the last year or so my download speed has decreased to .43, upload is .60. They have given me one excuse after another but still want full price. They have told me they were installing new equipment, trouble in the area, weather, and I'm in an area with slow speed. Unless someone moved my ranch without telling me then, I think it's all bs. Chat hung up on me today, can't get anybody at corporate in Monroe to return a call. The Stephenville Texas office will not respond. What is my next step? Pull cable out of my pasture and have no service at all! I just get tired of paying full price and getting a third of the service I had when installed. Any help out there?

I made the mistake of CONSIDERING a move to CenturyLink. The salespersons promised me over 40mb per second so I signed up. When I received my equipment, it stated I could only get up to 20mb per second. Since my current provider was already offering 40mb, I called up and cancelled and immediately returned the equipment.

Been a customer for over a yr. Bought 4 modems, 2 celebrity Lmao Centurylink... internet service is still useless. My kids still can't use for school work. Unless they restart modem multiple times.... Their support teams rock. But the local techs... Lmao they need a huge consumer review with a result of termination.

7 months of being lied to about discounts and if I just pay my bill they will apply the discount and the refund but they can't if the service is suspended. So I would pay and nothing over and over. Made one last try, same thing. I told them to shut it off. Bad business.

This is the worst and slowest company I've ever had deal with! My service was to be activated on 10/28/14... It is now 11/03/14 and still no service!! A technician is suppose to be coming today between 8am and 12 pm.... What time is it you ask? It's 11:43am and not a mumbling word from SCAMLINK! I called technical support, the automated service advised a technician was assigned to my ticket, and it would be resolved by 7pm today..... 7 PM TODAY!?? How in the heck did we get from between 8am and 12 pm to 7 pm?? I've been calling and speaking with the most incompetent, scripted, non emotion having ** customer service for almost a week. I HATE THIS WHOLE COMPANY.. DON'T DO IT!!! On the flip side, I would love to get paid to be a complete ** in the comfort of my own home. I think I'll apply!

We are paying for 10 meg internet and NEVER get it. I have had their technicians out numerous times and they have not resolved the problem. I now have a new router, which was supposed to do it, but that isn't the issue. It is the line speed with which they deliver service. Interestingly, if I ask them to do a line test from their HQ, the speed will jump up to where it is supposed to be for the next 12 hours or so, then it collapses again. I am convinced they are deliberately slowing speeds, and ripping off their customers. I am ready to switch to cable for net. I don't need a land line anyway, and will be just fine severing all business with Centurylink.

Received our first bill from Centurylink. It is almost triple what I was told we would be paying. Billing is closed. Had online chat going and was disconnected. I wish I had seen this site prior to signing up with them. Is it fraud to tell you one price and then charge triple?

So, I have this issue, not with my TV service but with the billing. Long ago I bundled services, that is, internet, cell phone, landline and the DirecTV account which was my uncle's, with CenturyLink, all paid under my name. My uncle passed away and DirecTV would not let me keep his account as they won't let an account pass from a deceased person unless it is either to the deceased's spouse or the person getting the account has the spouse's permission. Don't ask me why, it's just how they do things.

I had CenturyLink for a year and I would never recommend their services to anyone. My internet services was not working so I called customer service and was told a tech would be dispatched to my residence. The tech discovered I needed a new modem and provided me with a new one. I relocated to a new state and canceled my century link service. I continued to receive bills every month. For 3 months I continued to receive bills. Finally I reached a customer service rep that was successful at canceling my account. I received my final bill and I couldn't believe I was being charged for a modem. I was told by a customer service rep that they never received my old modem. I was livid! I couldn't believe I was being charged for a modem that the technician took when my modem was swapped out. I was told there was nothing they could do and I had to pay the bill. I made numerous call to escalate this issue but quickly became frustrated with the excessive hold times and rude customer service. Don't waste your time with this company. There is no way they can remain in business with such horrible service!

Some of the rudest customer service people. Not once but twice as I was trying to find out why my bill jumped by 23.00. They started talking over me and every time I was trying to finish they would start talking over me. I finally waiting for the lady to finish and ask her if she was going to let me finish before she started talking. The bill jumped by 23.00 dollars because the contact expired. No one ever telling me the contract had to be renewed every year. They do not let you know when it expires. I spoke to someone and she told me that if I renewed the contract the bill would go down and she would give me credit for what I was charged. I told her ok.

I wasted hours (at least 6 on the phone and "live chat") plus a full day plus another half day waiting for a service tech who never showed up. CenturyLink operates with several phone intake numbers, but none at any of the phone banks knows anything about what's going on elsewhere in the company -- "new service," "technical assistance," "service dispatch" and so forth. "Please hold for me while I get information on your question" is the norm and "I'm sorry, I can't tell you how to reach the scheduling office," and "I apologize that you have had to wait at home for an entire day, but I can schedule someone to come out tomorrow between the hours of 8 a.m. and 6 p.m." They lead you through elaborate "security" questions and then say they have to transfer you to someone else, who asks the same questions, before telling you that they can't help either.

I have had nothing but problems since day one with CenturyLink. BAD service, dropping connection then they say a tech will have to come out and look at it and that someone needed to be home. Took off work for the Scheduled day and no one showed or called then they said it would be the following day so had to take off work again and no one showed up at my home, they done it remotely after I took off work 2 days. It has been a constant ongoing battle with them. Things has been tight at home because of a work related injury. Got disconnect notice for 10-29, was going to pay the bill today 10-28 when I got workman's comp check and they disconnected my service on 10-27 saying their records indicated disconnect 10-27 when I have the bill and offered to email a copy saying 10-29.

I've been with CenturyLink for over 7 years now and I pay $72.00 for basic phone (no long distance) and a 1.5 Mbs DSL connection. Other than their repairmen, this company is HORRIBLE. Half the time my DSL is down, or it's so slow it won't even load the Google Landing page. The only time I am able to use the internet is for 2 or 3 hours in the morning before the connection nose dives to a snails pace. Even on a good day it takes the Google Landing page several seconds to load. I pay for 1.5Mbs because that is ALL they have to offer in my area. There is no one else that can provide internet here without having to buy digital data plans. Every time I test my DSL connection, my speeds download speeds are 0.5MbS and upload speeds are .02Mbs. When I test using CenturyLink's tester they said it's around 11Mbs but the upload speed is always an error. I can't understand why I'm having to pay so much for a service that hardly ever works the way I was told it was going to.

I originally ordered the 12 mbps but called back within 15 minutes to up the order to the 40 mbps. I was told by the customer service agent the original order had been done incorrectly so he was going to cancel the original order and start completely over. After working through all the details for about 45 minutes I was set up with the 40 mbps internet, phone and DirecTV. I asked several times if I would have two orders for the same address and he assured me the first order had been cancelled completely so there wouldn't be a problem. Well, when the service was installed I found the internet very slow. So I checked the speed on a speed test site. I had 11 mbps. I called to see what the problem was and was told that was what I had ordered. They only had my original 12 mbps order on file! And I was told it would take over 7 days to up the speed to the 40.

I ordered internet with CenturyLink in Bend, OR at the web advertised rate of $29.95/mo with a 12 month contract. They began billing me $39.95/mo because I didn't enroll in auto pay even though the website clearly states only ebill is required (which I have). So, after they get you to sign up, they charge an additional $10.00 month unless you sign up for auto pay. This is a sneaky and underhanded business practice. Unfortunately, I already bought their modem for $99.00. I am switching service to BendBroadband as soon as my 12 month contract concludes. Additionally, their customer service is horrible. I've had to wait three separate times for up to an hour and 15 minutes to speak with a human being. I would never recommend them to anyone!

This is absolutely the worst company I have ever dealt with. I have been on the phone every month with their support team as my internet connection dropped daily. The support tech told me their records showed my internet connection dropped 75 times a day. I had 4 techs come out on different occasions and they could never resolve. I called customer service to cancel my service then I received a final bill with $149.75 Early Termination Fee + $16.00 Disconnect Fee. They never told me of these fees at the time I cancelled service on the phone with them. When I called to dispute these fees, their customer service agents do not care that I had never had good internet service. And when I asked if they would reimburse me for all the times I did not have internet service and my connection dropped, they conveniently told me since my account was now cancelled they have no records anymore of all the times I called support on my issues. Do NOT use CenturyLink!!

Horrible experience. And costly!! I set up our account for internet and set up automatic payment at the time of signing. The automatic payment was apparently not set up and a couple of months later I received a notice that full payment was due for an overdue account or the account would be closed. I made full payment, which later I discovered included a fee for closing the account. I called to confirm the account was active. It was not. I asked to apply the money I paid to continue services hoping to preserve the service. I spent collectively over 2 hours on the phone, spoke to over 8 people and was told that the account was closed, no money could be credited for services or refunded even though I complied with a written request for payment on time and they would happily set me up with a new account. No thanks. I will never give money to CenturyLink for any service again.

We are located in the country outside of Eugene, Oregon. The wires from CenturyLink are so low over our driveway that we cannot drive under them with our RV. We don't want to pull down the wires and disrupt our neighbors' service, so we raise them with a 2X4 and drive under them. I have called CenturyLink at least a dozen times and written to them repeatedly, but they refuse to raise the wires. Their employees have come out and looked at the wires and said they are not up to code, and a new pole will have to be installed, but nothing moves beyond that. It is only a matter of time before we raise that pole and get it tangled in the electric wires and get burned or killed. CenturyLink obviously doesn't give a rip.

I have been having issues with my internet. After a 2 hour phone call and several transfers, including a rep in the Philippines, I was finally scheduled for a tech to come out. He showed up on the scheduled day and said all he did was put a filter on my outside box and it should fix the problem. He never came inside to check. And left. This was over 2 months ago. And still having wifi issues.

Called just to get a new modem and see if there was a better price available. Transferred EIGHT times! Saved no money and wanted to charge me $99 for a modem I can buy at Walmart for less!

Fair there is nothing good you can say about this company. They hang up on you. When you think they have solved the problem it gets worse. They don't have my correct email then they disconnect you wanting a reconnection fee. The list goes on. 3 calls. 3 disconnects. They don't call you back even when you give them your phone number. With all the complaints a class action lawsuit is needed. They owe me money.

This is absolutely the worst company I have ever dealt with. Customer service is horrible, wait times are unacceptable, issue resolution does not exist. Do NOT use their services! Read the reviews - no one is happy with the service that get from this company. The hassle is not worth the savings.

Brand new customer with CenturyLink where I got the landline phone/Internet bundle advertised at $54.95. First bill came in at $75 for the bundle and a $50 charge for "Easy Number" which I didn't ask for. I've filed a complaint with the FCC and we need more of you people with complaints to do the same. Plus, someone with the time and means to start a class action suit against them. At the very least, PLEASE file a complaint with the FCC.

I have had the worst experience with Centurylink in trying to set up internet. I called and spoke with a woman on Oct. 14th at 7:25pm and went through the entire process of setting up my internet and provided her with all of my personal information for credit check purposes. She told me that I was confirmed with internet and my modem would arrive on Monday and that's when the conversation ended. On Monday when I never received my modem, I called to check on why, the Centurylink customer service representative told me that they had absolutely no record of me in their system and that an order for me didn't exist...leaving me wondering who in the world I gave my SSN to.

Service I can depend on. Prices that are affordable. A internet connection that never fails. I had a horrible experience with Comcast/Xfinity. I would highly recommend CenturyLink as a carrier. Faster, more reliable. So far, so good. I love 'em.

I set up a new account to provide DSL service for my folks at their home. Month after month, although I was paying the bill, my mother would receive phone calls from their billing department demanding payment or the service would be shut off. I was the ONLY person assigned to this account and they knew this though they still would call her for information - once they asked my mother for MY social! So I would spend anywhere from 30 minutes to an hour trying to get through to someone who could tell me what was going on with my account. On one occasion, I was left on hold for over 20 minutes, then disconnected completely after I was transferred! After I called back and placed on hold for another 14 minutes, again I was disconnected! I mean, this is a telecommunications company! Over the course of a few months and three different "supervisors" I was given three different "correct" account numbers. One guy found that I had actually been paying someone else's bill!

I opened my Century Link account earlier this year. Twice my account was hacked and long distance provider was changed. I did not need long distance so Century Link made an offer to change my contract with no penalty. When I received my bill in Sept. I was charged over $800 for cancelling my contract. I called them and they agreed it was an error an credit my account and I paid the agreed amount of $117.

We had internet, phone and satellite through Dish. At the time we signed up 2.5 years ago the Internet and phone service was provided by CenturyLink and billed through Dish. My wife inquired about moving to CenturyLink for phone and internet. She setup the new service on Oct 9 and it was scheduled to be installed on Oct 20. After reviewing the costs online she called back to check on the price of the new service on Oct 11, instead of the $59/mo she was quoted. The actual cost was $69/mo plus $12/mo for equipment. At that point she cancelled the new service due to too high of a cost. On Oct 20, CenturyLink cutoff our service. We called at least 15 times and tried to find out what is going on. We talked to a rep on all 15 calls and on 12 of the 15 calls we were cutoff by the rep after going though at least part of the story. The other 3 were somewhat helpful but could only say they did not cut off our service and since we were billed through Dish we had to contact them.

Getting a billing issue corrected with CenturyLink is totally frustrating. I have bundled services. I discontinued the Internet service (I was getting 500k speed). It showed the disconnect and then I was billed for it again. DirecTV added "additional TV" charges for more TV's than I have. I spent 35 minutes on hold to reach a representative and finally got someone in Monterrey, Mexico. He didn't have a clue what he was doing and kept going over the bill with me. When I asked to be transferred to someone in the States, I was on hold another 12 minutes and then disconnected. It took 17 minutes to get to someone who handled the Internet changes (credits are supposed to show up on my bill in 2 months because of billing cycles). He then transferred me to DirecTV which too an additional 14 minutes to reach a human. This is not the first time I've experienced this level of customer service with CenturyLink. I believe they do it intentionally so the customer gets frustrated and hangs up.

I have had an ongoing problem with CenturyLink for approximately 3 years with little to no resolve. Wait time to speak to anyone is around an hour, technicians do not show up and because they don't have a specific schedule (you must wait between the hours of 8:00 a.m. and 5:00 p.m), you miss work, appointments, etc. basically for nothing. I have asked to speak to the complaint department and have only been given the run around, have been offered promotions they did not honor, and finally, yesterday I told the "grievance dept." that I was going to seek the advice of an attorney because he would not assist me. His response was, "there is no law against Incompetency."

The fellow came to my door and said I would get a better deal than I do from Cox. His pitch was so convincing I said yes I would try it. Afterall if in 30 days I change my mind for any reason I can close my account, return the equipment and owe nothing and I got it in writing from the sales guy too. Well I tried it and I did not like it and so I called them and they closed the account. I returned all the equipment and in about 30 days after I get a bill, so I call Century and tell them that I dispute the bill because of blah blah blah and they said that they would take care of it. This was a year and two months ago. Today I get a bill from one of those companies that want me to pay this delinquent account. I explain everything and they tell me if I don't have a letter from CenturyLink Prism stating I don't owe anything, I owe for the time I had the account open. $184.00 for less than 20 days use! CenturyLink, you STINK!

I have been a CenturyLink customer for 8 years! Been a perfect paying customer yet my service has been interrupted twice for billing errors! The last two months I have spent hours on the phone to find out that the person I talked to did not note the account regarding billing error! I received late fees and service stopped! I can not believe how badly they treat good customers. Can't wait to cancel!!