CenturyLink Reviews

Today after 4 months later the CenturyLink trucks are here repairing their equipment but say they will not help us unless we pay for January thru March phone service. We were also told by the customer service agent we are billed for service whether we use it or not. She said she has no record of damage to phone equipment at our address. I asked her why are there CenturyLink trucks with a backhoe in our yard and she hung up on me.

They (CenturyLink) like to use a play on words, how you ask. They tell me that I am paying for UP TO 40mbps. Only problem I don't get that speed. Never had. Then they tell me that is the ONLY plan they can offer me. So in truth they have been overcharging me for over six months now. They (CenturyLink) will not admit their error. What really makes this hard is that they are the only DSL internet provider in my area so I am stuck with them. So please do your research before you commit or you will be in the same sinking boat as I am.

One hour on phone - tons of hold time - they apologize and say that it will be turned on before end of day. An inconvenience, as we were scheduled to work in home office for the rest of afternoon but we trust they will fix their mistake and all will be right again. But alas, we are dealing with CenturyLink. How silly of us to believe.

Wake up Friday morning ... No internet. Call right away and are NOW told that the department that handles the reinstatement has us slated to go on for Monday. What?? We spend another 50 minutes on phone - switched from one "supervisor" to another - and get the same answer. There is NO WAY to change the turn on date once it's been scheduled. Why in the world was this scheduled for Monday? Answer... "We don't know." Another brilliant CenturyLink customer service error. And really, with today's technology how could this could possibly be true?

So, now working ALL day Friday is not possible. First thing Monday morning and guess what? No internet. Call again. Another 40 minutes down the drain. We are told that a technician doesn't have to come out and they just gave to get us in cue to "flip the switch!!!" Where was this idea on Thursday or Friday?? This place has more flip-flops than politics. Noon. You guessed it. Nothing. This time we tried a customer service chat via iPhone. Lovely. Still 30 minutes time. It's still slated to happen today. Sometime. Hopefully by 5 pm. Can this get any worse?

5:15 pm. No need to tell you. Nothing. Another iPhone chat. 15 minutes. They show it pending. We are 34 in the cue. ARE YOU KIDDING ME? What do we have to do to cancel? She suggested waiting to see IF the service comes back on then call back to cancel. Omg. This is the answer you're trained to give people?

8 pm. No service. We call, on hold. Finally get someone who tells us we've been active since 10:30 this morning. Really? So the person we spoke to at noon and at 5:15 pm didn't know that? What kind of Mickey Mouse business are you running? Need to reset everything as our service was initially canceled so add another 20 minutes to this call now and finally up and running.

So let's recap: Customer of over 3 yrs gets service canceled by CenturyLink dingbat when trying to actually reinstate full service. Spend more than 4 hours in phone calls and chats over 3 days. Additionally LOSE 2-1/2 days work due to their error. Learn that a communications company like CenturyLink needs 4-1/2 days to figure how to flip a switch.

So, we would to bill them for 2-1/2 days lost billable working time, 4 hours of pure idiotic frustration, and announce to anyone who will listen that they have the WORST customer service ever, NO ONE know what they're doing, you CANNOT trust a thing they say and they DON'T care about the customer or your business. Needless to say, there are certainly other internet providers out that we will gladly pay for what we have to imagine will provide even a tenth better service than this fiasco has been.

Updated on 4/25/2016: Just got off of the phone with CenturyLink customer service after a 2 hour mess of being disconnected and transferred. In total since January... I have had to call CL, 19 times only to be cut off. I was told to pay my bill as is or face a late fee for their double billing on my account. I am so angry at the people who run this company. It's the way they treat their customers. Very poor customer service. Worst than Comcast. It's my fault they charged me double for their Prism TV. Unreal!!!

Original Review: April 24, 2016

My complaint against CenturyLink is essentially the same as that of Jeffery of Pleasant Grove, UT on April 23, 2016. Because of the same, I thought that I should confirm the fact and alert other customers that CenturyLink does not respond appropriately to this particular billing problem which is not the fault of customers, who pay their bills on time using ACH payments. Again, I always used a credit card in the past to pay my CenturyLink bill. However, as was the case in Jeffery's complaint, CenturyLink began charging to use a credit card. So, I used a direct check ACH payment to pay my last bill on 4/3/2016. My current bill has a returned check fee of $ 74.61 and a late fee of $ 7.

My statement shows two returned check charges of $25 on 4/18/16 along with an additional returned check charges totaling $24.61 for a total of $81.61 charges. My current banking statement shows that no charge was made on this billing. I contacted CenturyLink chat about this matter. The first representative simply stop responding to my chat. I was switched to another customer service representative.The second representative, although very polite, continued to assert that the payment was returned for NSF which was not the case given the aforementioned and the fact that there was never NSF. She refused to correct this problem asserting that it was my fault such that I had to make the additional payments. I will continue to take steps to correct this unfair billing which is not my fault. Again, this is a recurring problem at CenturyLink which it has not fairly addressed causing customers emotional and financial distress.

Well Comcast delivered as promised. I found the bill through phone arrangement to be a pain in the neck because when there were problems I had to call two companies. Recently, CenturyLink started charging to take debit card payments at their internet payment site. The free option - ACH payments (direct bank account withdrawal for payment). It turns out that something happened at the bank (probably the fraud prevention boys at it again) and my February payment was returned about the middle of April. No one told me about it or I would have paid it again.

On April 20th (my birthday) late afternoon or evening without advance warning, CenturyLink suspended my account. I discovered late that evening that I could no longer send text messages. Verizon has tech support 24-7 but CenturyLink shuts down every night. I tried their chat line and waited for over an hour then being really tired, I gave up and went to bed. This morning after talking to five different people at CenturyLink, I found out my account was suspended. I was told they would reconnect me for $25 within 2 to 24 hours. I told them I ran my businesses through my phone but they didn't care. It's been about 15 hours already and still no services. Don't believe the lies and false promises of high speed and the caring about their customers. Don't fall for the low priced start up charges. CenturyLink is not a dependable company. You have my permission to forward this.

I thought I helped a couple of guys trying to reach a quotation in a snowstorm. Maybe I did but little did I know the months and still ongoing grief I had just caused myself. To begin, a week after the encounter, a friday around 8pm I attempted to cancel calling the number on the service order and guess what? Disconnected! So after 3 1/2 hours on the phone getting transferred countless times, given this number and that number and trying to go thru their so called 24-7 online chat with an agent (evidently service not available in omaha) I was informed that I would have to call back on Monday between 8 and 6. I said I would and informed them of the ridiculous hoops that I have jumped thru just to get this far (talking to real person) and the time I have spent and the fact that I'm only trying to save them the time and the trip to my house to try to connect a service that I do not want.

So fast forward to Monday... the call... the agent... "can I get your service order number? I'm sorry we don't have anything under that number, can I get your name and address? OK here it is. Can I ask why are you canceling?" I explained about being locked in and all that had transpired on the previous Friday. He apologized and asked to keep them in mind for the future. Phew. Little did I know the fiasco was just beginning.

Fast Forward >>> January 2016 get the mail after returning home from work around 7pm and lo and behold a love letter from CenturyLink enclosed a bill for 80 some odd dollars. So picking up the phone somewhat peeved I start calling the numbers on the bill, the automated number asked for the phone number associated with the account, "we're sorry the number you entered could not be found."

So what now? After 7pm and can't speak with anyone I think? Without having the correct phone number associated with the account (fyi.. gave the fellas back in October my number for the service order for courtesy call before tech arrives). So thinking a bit... I'll call tech support. Well that got me nowhere. Gave them the account number on my bill, well that turns out to be a nonexistent Qwest number due to the configuration of the numbers. OK, Humm. They ask my address... "well... we don't show any type of service to that address." I've got a bill from you addressed to me with this account number I KNOW I DON'T HAVE NOR DO I WANT YOUR SERVICE!!! FIX THIS!!! "Sir you'll have to speak to an account agent and unfortunately weekdays 8-6pm."

ERRGH!!!! So returning to work and ruining and running past my 30 min lunch break I once again recite to the agent what I have written above. Apologies were spat in my face, whatever. Situation Resolved? NOPE. Let us now take another leap to late February and you guessed it, yes another love letter from the lovely folks at CenturyLink, Welcoming me, stating that they appreciate my choice, and want to make sure that our relationship starts off right... Oh and did I mention that my bill is now only $7.70? That's $1.65 for Entertainment, and $6.05 for Taxes, Fees, and Surcharges. Whose entertainment? This is a sick joke!

Once again angrily call my newly acquired nemesis... blah, blah, blah. "OK sir what we're gonna have to do is I'm gonna credit the account such and such charges in order for it to show $0 Balance blah blah. So you'll receive a last bill showing the credits to that account and amount owed will show $0 then the account will be closed and you won't receive anymore bills." There was more to the conversation regarding the make believe account and service but this whole issue has almost become surreal.

It's Friday April 22nd 2016 and Yes, Yes the day has come Mr. Postman has the letter for me. Ok... Adjustment Summary. Remove local broadband surcharge, YES .Remove primary set top box, YES. Remove sports network surcharge, YES. Reversal of billing correction credit primary? YES (oh! oh! there's that $7.70) Total adjustments - $24.78. DRUM ROLL... HA!!!! NOW DUE BY MAY 6TH $30.73!!! WTF IS GOING ON??? The account, the account number, the service, these amounts. They have my name and address right and the rest of the of the paperwork reads like a MadLibs filled in with numbers. To be continued... FRIENDS DON'T LET FRIENDS USE CENTURYLINK!!!

The thing about it is, NO ONE ever tried to contact either of us in regards to our non-payment for that month. No email, no letter, no call, nothing. Until the proper amount of time passes so that they can tack more money on your bill for an auto withdrawal you never authorized. Then you get an email... When you call to clear things up you're shocked at the fact that none of the 20 or so people you talk to in the next few hours can't seem to articulate exactly what happened. Their customer service is on par with government psy-op ** meant to induce a mental breakdown. No joke... I have to admit some of it was kind of funny. My wife was on speaker phone so I could hear her getting upset at being passed on over and over and over regurgitating the same info for each clueless rep, who never fails to try to sell you a bunch of stuff before he throws her to the next guy.

I heard every accent in the book: Indian, British, Spanish, and a guy who sounded a lot like the Swedish chef from the Muppets. The last guy she was talking to was downright rude and condescending: "Alex". I'm not a hot head at all and I pride myself on having a long fuse. But if that guy would have talked to her like that in front of me, I'm not sure that I wouldn't have torn off his face and worn it like a hat. Also we've been paying for 12 mbps and it's never been better than 4. Their own computers said we were paid up but somehow we still owed them money. After going through our records I found that they never withdrew the money a month prior despite their records telling them that they had - if that makes any sense. Canceled our service and will tell anyone who will listen to stay away. Unless you like being mocked after being on the phone for 3 hrs.

I never received any of the credits they offered for their awful customer service and they would either. They transfer you or just flat out hang up on you, leave you waiting so long that a message comes on saying they are closed for the day. You almost feel as if it is some kind of experiment to see just what customers will take and put up with. Like market research. It's like it's purposefully frustrating. The service tech that did the initial install was a complete jerk. Very rude and then he left my gate open and my dog ran out and was killed by a passing car. For this they offered me $50 dollars which was such an insult. I told them to shove it.

After that they claimed that through my DIRECTV bundle they had paid to DIRECTV over 600 in a 4 month span which DIRECTV denies ever having billed. So they shut off my DIRECTV and Internet. Thankfully DIRECTV reconnected their portion of my services and now I'm getting calls from the Philippines asking for payment on my final bill of nearly 800! For 4 months of service. $800. RUN RUN RUN from these people.

I asked to talk to a manager. After being on hold for 28 minutes, one came online and said they would not honored the $14.99 rate. The best they could do is give a $10 credit off the $74.99 rate. Or I could cancel the service. The manager said both of the prior CenturyLink agents made mistakes and stated by law they could not honor what was promised, causing they would be fined. I asked that an email be sent to confirm what I was being told and was told they would not do this.

Recently, I decided to sign up for Prism TV thinking 1 issue in 27 years is very good. Today, a service person was scheduled to come and set this up. I waited the entire time frame with no call. When I called to see what happened, I found that they mistakenly had a phone number which I disconnected 6 years ago in their system instead of checking the work order the sales rep turned in (I have a copy of it). Their resolution? They will /can come in 5 days. Why would I purchase more services with a company that cannot correct their errors in a timely manner? If my service goes down again, I will be out internet and TV for 5 days. This is unacceptable.

I cancelled my service with CenturyLink 2 days prior on Oct 10, 2012. I was given a confirmation number by the representative and was extremely happy that I no longer had to deal with CenturyLink. They are a nightmare. From day one customer service had horrific wait times. They asked for special unique passcodes to enter your account. Every time I have dealt with them I felt like I was going to have a stroke or lose my mind.

So I cancelled and I was happy. Then this evil predatory company has continued to bill me since my cancellation. I returned their modem immediately with a CenturyLink return slip. I am now being harassed by their collection department. I was told by the last agent that he would give me a full credit if I gave him the UPS tracking number for my returned modem. I used their slip and didn't keep a copy of it. I am so angry with CenturyLink. I think they should be shut down. I don't say this lightly. I am sure they are fraudulently charging other people because my entire experience with CenturyLink has been one of extreme incompetence.

I want a complete refund. My credit to be cleared. An apology and hope that ATT also enters the arena. I have all my phone records of the incredible long wait times and the extreme number of calls I have had to make with absolutely no help. I was transferred so many time and most times the call was dropped. This company should be shut down. I am sending a copy of this letter to the district attorney and the president of ATT and CenturyLink. If necessary I am filing a copy with the district attorney's office and filing a small claims.

Who should have to go to these lengths? This company should not have the public trust and based on the amount of extremely angry complaints here at Consumer Affairs I am not the only one who has been cheated by evil CenturyLink. I want a refund immediately and I want my credit cleared and compensation for any damages.

6 Months passed and I was really dissatisfied with how much I was being charged for regular, non-out-of-the-ordinary internet. I was out of any contract with the CenturyLink and as I threatened to leave for another service they transferred me to a loyalty specialist who said he was lowering my bill significantly, to which I agreed. 2 Months later and I never saw the decrease, so I called this horrible company yet again (bear in mind, you're NEVER able to talk to someone in the first attempt. They either drop the call on you after transferring you to someone else, or just flat out hang up on your face) to complain about my current bill, since it was promised to be less than half of that. No surprise when no one had ANY records of such promise or arrangement and nothing was done.

I'm currently on the phone with them after 20 minutes of waiting time while the message says "A representative will be with you shortly, please continue to hold" (Oh great, the call just dropped! And this was my third attempt to speak to them!) and my plan is to pay my dues with them and drop them on the spot. I beg, beg that consumers stay away from this company. Google their services and you will see NOTHING but negative reviews. They are horrible, their prices are unfair, their customer services is probably one of the worst in the entire United States (notice you never hear about their customer service on any of their advertisements) and they do no care about you, your services or anything else. All they want is your money for a mediocre service. STAY AWAY FROM CENTURYLINK. Pay more somewhere else, it's worthy!

I started out with Qwest and stayed with them after being bought out by CenturyLink. That was the biggest mistake I ever made. This company is the biggest rip off I have ever encountered. If you're smart you'll have nothing to do with them. I finally got a person who I told her the charges I was disputing and told her I was sending a check for the amount I owed and to turn off my services. I'm now going to contact the Attorney Generals office and the FCC and file complaints with them.

And now, 5 months later (at my new address) I receive a bill from collections from CenturyLink requesting $200. The Collections Agent said I was the 6th person TODAY to mention they never received a FINAL bill sent to their home. ILLEGAL much? Also, even if I didn't receive the FINAL bill, you'd think they'd attempt to send it AGAIN, and or call before sending to collections. VERY SNEAKY!

But I have a question, why should I be penalized for ended my contract early because I wasn't getting services that were promised in the contract I signed? I wouldn't have ended my contract early or had to move IF I had the internet services they promised! So why should I pay more money, for services I didn't receive and ended early as a result?

When I sign a work contract, and I don’t provide the services, then I don’t get paid. This is the same provision here. I ended our contract early because I was NOT getting the services the contract said I was. I signed a contract for ‘Internet Services’ if they check the logs, there were countless times I called in to report outages or bad service. I think it illegal to charge for a service and not receive it and then to charge me for canceling and then never sending me a FINAL bill, but yet collections can send it...DODGY!!!

I have not EVER missed a payment with them. I used auto-pay and had no problems except for power outages and really slow service. Then I find out that the renter who lived in my apartment before me had CenturyLink and was delinquent on her bill. Eh, I was moving my service and it shouldn't be a problem. Surely if I had stolen my own identity I would alert myself by canceling service at my old home and taking my modem to the new apartment. Not so.

I spent a good six hours on the phone being ping-ponged to different reps until a manager finally told me I had to fax a copy of my lease to their offices as proof that I was the new tenant in my apartment. YOU HAVE GOT TO BE KIDDING. With much frustration I had my landlord fax it, called CenturyLink back and waited half an hour on hold and then another forty-five minutes of being bounced around from reps that had no earthly idea how to tie a shoe until I could speak to another manager(?) who told me they had received my fax but not the page where I had signed my name so it was unacceptable. My lease is a ten page document. I wasn't about to have my landlord fax anything again.

My blood-pressure went through the roof. I told them to cancel everything. NOW. They sent me to their retention dept where I almost cussed the man out. He said he understood as he frantically closed out my account. I told him I wasn't paying a dime for service from the day I moved until the fourteen days I was waiting to get my service changed over. I also canceled my autopay. When I hung up I called Bank of America and put a stop on any further transactions from them. (I've been to this rodeo with companies before).

Months later they mailed me a check for six dollars. I still get their ads but there is a dumpster right behind my mailbox and I make sure I never bring that trash into the house. Also, I hand delivered the modem to their company store. If it had been a three hour drive I would have driven it. I like to look people in the face, read their name tag when I'm leaving on poor terms. I don't trust mail returns unless I absolutely have to. If you have any other option in your region explore it. If not, get names, save receipts, check your statements, scrutinize your bills, ask questions and when you cancel close it out with your bank as well.

My second call with CenturyLink involved me waiting for customer service to answer and being on hold for 15 minutes. Then, the line went dead. The third time, I got to talk to an agent, who told me I should contact DIRECTV. I explained that I had been sent to CenturyLink by DIRECTV. Then the agent said she would look at my account. Wait. Wait. Wait. The agent comes back on line and asks me to be patient. I agree. Wait. Wait.

Finally, the agent asks me to call again later as the computer system is down. So, I called again today, two days later. The agent tells me that she can't help me, that I should contact DIRECTV about their portion of the bill. In my mind, if a company offers a bundled deal with another company, you shouldn't have to bounce from one to the other to ask why the price suddenly increased. Also, CenturyLink could probably benefit from hiring a few more agents. I had Comcast before. It was expensive, but the customer service was oh so much better.

I paid upfront for all the new hardware (DSL + Installation) and first month bill of $250.00. I did not pay much attention thinking I will have to take a bite on it. But when the second bill came it was $74.00 and I was limited. How did a discussion of making my "Final Bill" $54.00 turn into a $74.00??? When I looked at the bill more detail, I was charged almost 20+ for taxes and fee which I cannot even begin to define what they are, where they go to, or how did they even come up with it.

CenturyLink is a disgusting and deceitful company tricking customer thinking they getting a competitive price but when they slide in un-accountable taxes and fee, my internet was the same as COX. As matter of fact my COX bill looked better. One line for Internet, and taxes and fee were extremely reasonable. I asked the customer service why the hell would I have switched with I had know my "Final Bill" would be the same. I spent almost $300 extra on hardware I did not need to make a switch.

Government should look into their criminal and deceitful practices. I am shaking my head everyday until next March when my contract is over until I can get out. I feel really ripped off and lied to by a national company. They aren't anything like Apple, Intel, or IBM. Their practices and sales are just plain criminal. I hope with all these complaint the government will open a criminal investigation on them and put them all behind bars. DECEITFUL and DISGUSTING!!!

They activated internet signal 4 days later than their due date, claiming the lady who abandoned the house couldn't get a new address to transfer her service. This is not our problem at all. All parties know, this was not a modem configuration issue nor an infrastructural wiring issue if we consider simply 12 days ago there was a solid CenturyLink internet signal on the modem for the previous account. A technician came to check the signal, she said everything was okay but our modem internet light was red instead of green, which shows everything is okay except they don't activate signal on their remote site.

We printed this letter and handed to next technician who brought to his manager. After a short time manager came to house, they talked to their headquarters, after 1 minute our modems light turned green from red. As of today 4.16.16 they reduced their speed from 12 Mbit to 30 Kbit constantly. Simply, we read the numbers on Firefox browser this huge speed change in downloads. Moreover they charged $59.55 home service fee that was not at all our fault! Plus as a precaution, we had purchased a package that covers the house technical services, before they activated the signal.

We filed a BBB and will file a Consumers Affair claim. We claim $459.55 including the work hours we lost, being risked because of heart issue, and the huge stress we have lived and still living. We may file a court case against CenturyLink of which we may collect 100 or 1000 times more compensation than above-mentioned number. Go public in any possible means about this matter: online feedback, etc. as all parties should see rationally that the monetary aspect was even beyond 2 times service transfer fees or early termination fees. It will be far beyond than all those amounts. There are 12 CenturyLink jeopardised employees and 4 managers involved in this case. All necessary data already collected and steno typed. Here are their identities. We are also expecting a call by Glen ** for an apology.

Started to follow up our order from 2.29.16 up to 3.12.16. Spoken to Dianne (Rep), Chris (her manager), Jessica (Rep), Peter (Tech Support pretending not to understand any words, however other reps had understood everything), Benita (Rep), Andrew (Rep), Louis (Rep), Rick (Customer Appointment Cancellation List Department Rep), Hilda (Financial Department Manager) - she promised we would DEFINITELY get internet connection on 3.8.16 as it was due. We told her if we couldn't get the connection on 3.8.16, we will take legal action. She told me there would be no need to take legal action since we would have DEFINITELY gotten connection on 3.8.16.

Tommy (Service Appointment Setup Department) on 3.8.16 Tuesday, Banish (Tech Support), Danny (Rep), Lina (Escalation Department Manager) - she promised at 3.8.16 I would DEFINITELY get internet connection, which didn't happen), Alex (Rep), Evelyn (Rep), Peter again (Tech Support - he played same scenario again, NO hearing), James (Billing - told me if somebody abandons the house and doesn't act in timely manner to transfer the account to new address, the new customer who stays in the abandoned house has right to ask cancellation of the old account).

Siir (West Coast cancellation and retention department) who put us around an hour on hold to connect to Escalation Department manager CHRISTAL, who told us that we didn't have any right to destroy someone else's account when we asked cancellation of old account, and told us our internet signal would be activated by 8 pm on 3.9.16. We had NO signal until 3.12.16.

Updated on 4/20/2016: The ordinary guy Glen F. Post, III who can NOT obviously manage his firm as clearly seen simply by thousands of 1 star of Consumer Affairs and BBB reviews, didn’t care to give us a call to learn what’s really going on in his company outside his bubble. Instead he sent another illegally calculated bill with an earlier due date, opposing to his rules he has put on his site, it is a detailed explanation of the previous bill.

Shortly, he charged 2 times $24.95 for the period 3.8.16 to 4.7.16. He also charged $9.99 for CenturyLink “Ease” which he advertise for $4.99 first 2 months and cancellable anytime. We cancelled it on 4.10.16 by Adriana (Cancellation# **) More over he charged twice this “Ease” service on the same bill. The total charge of “Ease” should be only $4.99. He also calculated the bill illegally starting from 8th of March-7th of April although we had Internet signal on 11th of March 2016. He reduced our Internet download speed from 12Mbit to 130Kbit. We believe he did intentionally in order to charge more for tech service home visits. We called Century Link at least 20 Times for JUST NO solutions.

NOW! We are awaiting a direct phone call from the ordinary guy Glen F. Post, III for the explanation of all that happened. Also send an urgent correction of the bill before due date. DON’T be scared, just pick the phone up. Learn how you are managing your company and apologise, that’s it! Please just simply search CenturyLink on Consumer Affairs and BBB reviews and see thousands of 1 star reviews before purchasing anything from them.

So in the end, I said they do not communicate clearly. They do not write your concerns down and then deny you told them what you know you told them. They pass you from person to person and each person has a different spin on the bill. All I know, in the end the final bill is higher than the regular bill. They were not consistent in explaining the billing period, and they only want to know when you are paying and have no interest in solving the problem or discrepancy. The fact I know is I was told on March 21, 2016 that the bill was prepaid till April 11. The service was disconnected after my second call (during which they said they did not ever receive the death certificate) on March 31, 2016 and I still have a bill to pay for 135 and do not know what the bill is for...

And now they told me I will have to pay a $16.00 late fee because they did not notify me of the payment not going through. Plus on top of that they moved the date when they were supposed to pull money out of my account from the 9th of every month to the 11th without notifying me. Not to mention when I signed up with them they did not hook me up on the day they told me they would. And I lost a day of work over it. And not to mention when I called into them to find out where they were they bounced me around all day from one operator to another before I got someone to respond to my issue. During that time I was hung up on several times. Got rude responses.

I can go on forever on how horrible their customer service is and the fact that they have slowed down our internet speed several times. Claiming I had too many devices hooked up to the internet, which wasn't true. Like I said before DO NOT get CenturyLink. You're better off paying a little more for internet than to have CenturyLink as your provider. Because in the end CenturyLink is the worst in customer service, in internet speed, and usually don't get your money's worth.

Now, once again, there's a $20.00 difference in what my phone bill should be. I was paid up on my current bill, and I paid a month in advance to prevent any late fees from happening. Late fees of almost $9.00 is what they usually charge. So, I paid up, because they keep slowly moving my due date, and now the bill's not showing a surplus, but instead once again saying I owe? You know who doesn't treat their customers so poorly? Cellphone companies. CenturyLink is digging their own grave, and if this is all you have to offer considering your competition, you're finished. With dread in my gut, I once again have to fight a battle with these people just to get charged properly.

Second bill comes, and the one time discount is over. By then it is too late. You are stuck paying $50+ more than you thought you agreed to for the next year. Get out before you can - or read the first bill very carefully. They make it as confusing as possible so there's no transparency. Good luck. I've had bad experiences with Comcast, but I will be going back to them. At least the rates were somewhat honest. Waiting for Google Fiber...

Then the bill came and it was over $100 dollars! Part of the cost was for the installation (which I did) and a fee for access to the internet. I called, talked to a woman in the Philippines and got the bill down to $75/month and started shopping for options. Comcast offered 50Mb/s and landline for $50/month so called CenturyLink to cancel and was told it was $200 to cancel my NO-SERVICE CONTRACT. It's real tiresome to deal with these crooks. I strongly advise that you heed the reams of information on the web about their numerous lawsuits for false advertising and stay away from CenturyLink. Awful business practices and in my opinion, criminal.

Well guess what, I got a bill for it & I know that there was plenty of time to make the adjustment because the 1st bill is always delayed. I called CenturyLink & the person I talked to said that there was no info on my account about me supplying my own modem. I got put on hold & then transferred & put on hold again for quite a while & then hung up on. Having to call back two more times because this kind of service was repeated again. After giving them confirmation no# two separate times they credited my account but by this time I was almost ready to throw in the towel. These last two billing cycles have been anything but what they advertise. This latest add-on was for $9.99 for a suite of backup, security & support in which I did not order. My experience with CenturyLink is not unique to those I've been reading here on ConsumerAffairs. This business is stealing from their customers & they need to be stopped!!!

When I said I had signed up for the $40 a month service that was listed with NO cancellation fee, this was a month to month deal. I was told, in NO uncertain terms that it would be $200.00 and there was NO way around it unless I wanted to keep the service or have someone else use it for the next 7 months! They LIED and CHEATED and they do not care!!! I just wish there was more I could do than complain, but of course there is none, I just hope that someone reads these reviews and decides to NOT use CenturyLink for ANYTHING!!!

A week later, the technician showed up, went out on my patio and checked the view of the sky. He immediately said that I was facing the wrong direction and it could not work. He said he would inform the company. I called CenturyLink and explained the situation, and they instructed me to take the installation kit to a postal service store and ship it back to them, which I immediately did. A week later, I called CenturyLink and they confirmed that they had received the kit. Two weeks later, CenturyLink again called me to ask when I wanted to start receiving the service. Again, I explained the situation and that I had returned the equipment. This appeared to satisfy them.

Now, in April 2016, one year later, I was shocked to receive a notice from a collection agency that CenturyLink had filed a claim for $100 unpaid balance. I immediately called the collection agency and they recorded my statement and put the collection on hold pending a response from CenturyLink. I am so totally disgusted by the actions of CenturyLink. I have advised everyone I know to never use their service. Never have I seen such outrageous and contemptible business practices. They should be forced out of business. I will update this review once I hear back from the collection agency.

In my opinion CenturyLink has ZERO regard for their customers and their only interest is in profit. They operate knowing that most people will not experience issues so they can deliver crap service to those who do. CenturyLink's customer support phone number/s and there are many send you into a blind box where you come out hours later angry with nothing resolved. It is set up to make you fail and it is set up to exhaust you so you just pay whatever amount that is being asked fair or not to resolve the issue. They operate from a perspective of the customer is always wrong and to fight them tooth and nail for every nickle even if is just better business to refund money or drop the charge.

I will put this to you - from a business perspective is it worth losing business over a disputed charge of say 100.00 or to reverse that charge and collect the 70/80 bucks a month for years to come? If you think that it is worth the fight for the disputed charge then CenturyLink is for you and I wish you good luck when you have an issue. If you feel that the long term customer relationship is worth more then look to a different provider.

Well the first day I spent 2 hours on the phone transferred 4 times before getting disconnected. It was obvious no one was going to help. Waited a few days and started again, transferred 6 times and had to repeat my entire story, account number etc., each time. After Number 6 I was going to be transferred to No 7, I had wasted 2 hours and 16 minutes online. I asked No 6 to please pass all the info to No. 7 and he said he couldn't, I had to start again. I asked No 6 to have a supervisor call me. He told me he was unable to and somehow I ended up on a loop that never got picked up. I finally hung up.

Now a service rep from Century Link comes to my friends house the next day and he tries to get her to change from Directv to Prism. She tells him about my experience and what I was going through and he said yes, it happens all the time. They basically lie about the cost. He suggested I call a local office to see if they could help. Tried 3 times never get through no return call. Frustrating. During one of my many conversations I said I wanted to just cancel since it was not cheaper and service was worse. They told me $200 cancellation for PRISM. How do they get away with this fraudulent activity?

Now I'll be out 2 days pay because of incompetent employees at both companies who are right there to take our payment but not to fix anything but I rather have no cable than to pay the price each month to be treated like dirt. BYE BYE CenturyLink. My 150.00 a month is GONE!!! All my friends have gone to Netflix and antenna on their TV and it's great and it's cheaper not to be treated like dirt and paying CenturyLink for nothing.

About two days ago decide to give them a call and reschedule given that the so-called supervisor never called. I reschedule for Friday the 8th of April from 9am-1pm. At 1:05 I called and spoke with Tom who explained that appointment was set for 2 pm-6 pm, which is a lie but because I do need it I agree to wait from 2-6. At 5:55 pm I called again and spoke with Maurice who claimed there was no supervisor because he was in charge, and tells me that my appointment was from 4-8pm.

Very unprofessional staff, liars for installers, and liars for customer service representatives who say they are going to send it to a supervisor and don't, and installers that come to the appointment early with giving you notice only to charge the $25 rescheduling fee and when you call them out, they just plainly don't provide you service or make you wait nine hours to get service. Despicable company and they should be ashamed of the type of employees they have. I strongly urge anyone who has business with them to caution themselves. They are liars and cheaters. I am appalled!!!

Now 3 days later my phone is still not working. And definitely do not link your Verizon with them because they also turned off my cellphone. I'm an invalid who doesn't get out much and this is apparently proper customer service for CenturyLink. They sucker you in, provide substandard services, and disconnect your services when you fight back. Please do yourself a favor and save yourself the headache. Do not trust this company and do not get their services.

As of today I am taking any action I can. I will provide a link to some places to file complaints with government entities. I will also be phoning my state's Attorney General. I suggest you all do the same!! FCC is responsible for regulating ISP services: For internet and cable issues, contact the Federal Communications Commission at 1-888-CALL-FCC (1-888-225-5322) or email: fccinfo@fcc.gov. FTC is also a consumer protection entity.

And I am outraged as a consumer that I was mislead by a representative of your company - but somehow you find fault in me... If I am wrong about anything, I trusted you and should have slowed life down a little to check my bill. I have been with Sprint for over 12 years now, my payment comes directly out of my checking account and have never had an with them. If you value your customers, then make this right.

TASHEMA, you handled my issue as though you owned CL. You were kind to me which softened my aggravated heart. "Wow" is all I can say. CenturyLink does have many lovely reps who are able to keep a customer happy. I give a five for making right what other reps made wrong.

Original Review: April 6, 2016

Dismissive, rude, unfriendly, condescending, patronizing reps. Was making payment arrangements for a bill I just learned was over FOUR months behind. I had received NO notice I had past due until a computer message today. I am current on all bills owed, and thought this was being paid for. If I don't see it, it is out of mind. I questioned why a company would wait so long to notify customer. They certainly know how to blow up your phone or door to SELL you a product. The rep got smarty pants with me asking if I don't get a mortgage bill do I just not pay it? That statement was unnecessary for most people have autopay set on bills to not forget. She challenged me with her sarcasm. The rep who took my payment spoke to me as a robot would, impersonal, dismissive, as she could care less I wanted to do the right thing and come current and I explained my disapproval to wait nearly five months to notify a customer.

She showed no empathy that I was trying to convey this was not a mistake on my part and done innocently. You can just HEAR THE ATTITUDE of they don't care. Pitiful customer rep. service. Of the four people two were decent. Shannon? In basic service dept., Trinity supervisor of hers nice. Amber in collections, rude, smarty pants comments of which I ended the call with her to then speak with Shavantra, who started out cocky, but once I told her if she takes it down a notch and meets the customer with kindness and understanding, she can diffuse even the most tyrant of a customer. Mirror. Meet the customer. Not all of us are jackbutts. A soft answer turns away wrath, a harsh answer stirs it up. The bottom line. 50/50 reps will be kind. Internet service is AWESOME and landline keeps connection. STATIC on the landline but stays connected. I give a rating of a 2 1/2.

When you read thru their agreement papers it says that if they cancel your service you "may" receive a cancellation charge. Nowhere does it state an amount for this charge nor does it say how long you are in contract with them. The service was below subpar and constantly buffered and reset the router. They will lie to you about everything even when they send you the return label for your equipment. I called 3 times to request it and finally a month later I received it. Avoid business with this shady company at all costs!

Today when I called about my most recent bill $462.87, it ended up being $139.73. My first bill was $367.91 ended up being $271.90. The agent had no explanation for the errors. I also wanted to place my account on vacation/seasonal, but was told I could only complete "One" service change per day, so to call back on April 8th! We were told the transition from Comcast to CenturyLink would be easy and as smooth. It has been neither of those. I would NEVER, EVER! EVER recommend CenturyLink to anyone. I somehow do not think this nightmare is over!

Fast forward to my first bill and I am automatically deducted money for my DirecTV bill and my CenturyLink bill is charging me 2x what I was quoted when I signed up for service. I was originally told that my bundle deal became void because my tv was hooked up before my internet, even though they were the ones who blew off my appointment for service installation in the first place. Since then, I have called the Customer Service 1-800 number, which is not open on weekends or past 6 pm. I called over 15 times, and was hung up on more than half of the times I spoke to a representative. It's almost like they decide if your problem is too much work they hang up on you.

After my 15th attempt to get my service fixed, I requested to speak to a supervisor. I was put on hold for 30 minutes and hung up on around 6pm after waiting patiently for help the entire time. I eventually went through the chat feature on their website hoping for more success. I was met by more rude customer service reps. Every time I tried to send a message back to explain to him what was going on he would tell me to let him talk and when I tried to let him know he had the wrong dates recorded he rudely told me that if I was going to get nowhere if I kept telling him he was wrong.

Two hours on the chat feature and 4 customer service representatives later, I still have not gotten my bill or services fixed. It's been 5 weeks since I first started calling to get my account fixed to what I signed up for and have still not had one bit of progress made after spending 10+ hours on the phone with customer service and over 2 hours using the chat feature. I would not even recommend this company to my worst enemy.

1/11/2016 Subsequently received a bill for $81.07 with phone charges still being billed along with late charges even though I had the phone access cancelled in December 2015. Ashely adjusted billing and advised that I should pay current bill from personal account but that auto pay was in effect and that I should not pay through checking account in future.

02/03/2016 Received a bill for $112.51 with phone charges still being billed along with late charges even though I had the phone access cancelled in December 2015. Jason (?) adjusted bill to $39.22 and advised that all future bills would be $34.95 plus fees and taxes. At the same time Rashana (?) update the "exp date" of the credit card on record as the card was compromised and bank just changed the exp. date not card number. She advised that auto pay was still in effect. March 2016 I did not check the account to make sure the auto pay was in effect. My mistake, I trusted CenturyLink. The auto pay did not pull the payment.

04/04/206 Received a bill for $95.62 for two months of internet service and $14.00 in late fees. Called Derick (?) he could not help me; told me to hold on he would be right back, instead he did a "cold transfer" according to Britney in Financials. She was very understanding of my plight; I kept apologizing to her at my frustration. Nevertheless, when she told me that I needed to remove the auto pay and put it back on the account I told her that was ridiculous as a company who is supposed to be the customer oriented and a stellar electronic provider I should not have to delete and reenter the information which would erase the auto pay set up history and cause the whole auto pay process to start over. I told her that although I understood it was not her fault, CenturyLink should be able to refresh the site rather that have me delete and reenter.

Britney subsequently put Manager Sharles (?) on the phone. She insisted I should either delete the information and reenter it or give it to her and she would do it. I conceded and had her set up the auto pay again. She then told me she was in "collections" and I could make the payment with her for a $3.00 fee or I could go online and make the payment myself. At that point, I was obviously more that a little frustrated and told Sharles (?) I believed it was time to call the FAA or whatever powers that be and report CenturyLink for their total disregard of the Customer Service they so encouragingly proclaim. She told me if I were going to "make threats" she was going to hang up. I told her that was not a threat and that she need not hang up until she was sure she had the auto pay set up. She assured me it was set up. I thanked her. We wished one another a good day and hung up.

I would surely imagine that she took the time to make a comment that I was totally uncooperative, which would me a misnomer; after 5 plus months I was and am just totally frustrated. I can only hope that when next month rolls around that the auto pay works correctly. At present CenturyLink is the only reliable internet provider in my area so unless I wish to deal with blackouts or storm-related inconsistencies with other providers -- I am stuck with keeping CenturyLink!!!

I have UPS proof that the modem was received over 3 months ago. Some inept person within CenturyLink failed to link the returned modem with my account and so now they want me to pay for this modem. Completely absurd. CenturyLink has awful internal policies and horrible customer service training. I would NEVER EVER do business with that company again and would never recommend them to a friend or my worst enemy.

In Oct 2015 when I received a bill from CenturyLink I called and spoke with a Manager on their AZ escalations team. She assured me everything was closed and there would be no further issues. Today I received a collections notice from Central Credit Services LLC (they never answer their phone and you receive a recorded message they will have a representative call you. They then transfer you to a voice message that states the message box is full and no message can be left). I called CenturyLink and spoke to a VERY RUDE representative that stated I would have to pay the $171.09 due to the bundling that had been set up in Sept. I ask to speak to escalation team and the representative hung up on me.

I called back. Had to go through the whole thing again with another representative who refused to connect me to the escalations team. She connected be to DirecTV who could do nothing as this was a CenturyLink billing. I still have no resolution to the issue and continue to receive the run around. My advice to possible consumers when you hear the word CenturyLink, RUN as quickly as you can in the other direction. DO NOT believe anything their representatives say.

I called again the next month to tell them to stop sending me billing notices. Took them 4 months to stop it and they charged me for those months and a hookup cost. There was no reason for this. I bought the modem so I didn't need to turn it in. But they said the reason for reconnect after I shut off service was that someone named candy called and wanted to continue service. Who is candy? I'm not a drag queen and no one in my family is a stripper. Even if it was some kind of prank call from someone how did they get any say so on my account. Sounds like they just wanted to get some more money.

I wanted a wi-fi connection, didn't have one. They got me to sign up for $19.96 per month 1, jump to $61.72 for months 2 - 12, and month 13 on, would be $120.71. They said to call at month 13 and cancel or 'renew' and ask for pricing promotions. And to ask for a "loyalty account review". After asking over and over if they just had a wi-fi account because I don't own a landline phone or a TV, they said no. They finally left. The next day I called CenturyLink and asked if it was true that they didn't offer a simple wi-fi package. The answer: YES!

So, Emily and Emma lied to me. I don't like liars. It took months to get my wi-fi set up with CenturyLink. January 2016, I got a call to schedule an appt. with a tech. Tech turned out to be a nice guy, but I got my bill and it was $195.11 for setup. Breakdown was $44.05 mo. for high-speed internet with autopay for 12 months. I was told on the phone it would only be $29.95 per month, but really it's $44.05. I'm stuck for 12 months at this rate. I hate this company, CenturyLink. Liars. Just be straight, honest and tell me what I will pay in the beginning. Don't just tack on charges we didn't discuss.

After 8 hours in the phone and arguments and talking to 10 reps one person finally said "This isn't right" and talked to the highest manager who gave me a $120 credit and a special pricing of $40 a month Internet. Exhausted I took the deal. She then said I would receive an additional $60 credit in February. February came and NO additional credit. I look up my account and there's a $50+ phone service charge. I DID NOT ask for a "new account change" fee of $12 I was unaware of. Even though I never set up a new account just switched to "discounted Internet" service. I call them yet again. They cannot find anything about a $60 credit and I close the phone service. After yet another hour on the phone I got a rep to close the phone account and I would receive a $50+ check in the mail which again I found strange. It would take 10-15 days to receive.

20 days pass and NO CHECK. I call them up once AGAIN and ask why I haven't received my check and explained that I paid the $50+ for a phone service I never asked for or used and they "couldn't find anything" and that the information has been DELETED!!! So basically they were just telling me ** I wanted to eat and comforting me but didn't take ACTION on anything they promised. There is NO WAY to prove a rep told you something or adjusted something, they will not send you account note information made on their part and they will LIE to shut you up.

All the while, my service was plagued with constant image freezes, audio drop outs, constant need to reset the system (at times several times per week) and slow internet. The equipment in my house was replaced, wiring changed, junction connections "fixed". I had more service calls to my house in one year than I have had with cable service in the last 30 years TOTAL. All the while acting like my issues are SO unusual. After networking on Facebook and in my neighborhood, I have discovered there are MANY (thousands) of people with the identical issues and complaints. These people are scammers and should be investigated for fraud.

I finally got someone who reversed the charge and gave me a credit reference number to give to the collection agency if they call again. She said it will take a month for the collection agency to remove the account from collection. I have never had such poor customer service. They could care less about treating you fair and keep a customer. I will never give them business again and will do all I can to help see that they go out of business. BTW, My credit went down 58 points because of this. Thank you CenturyLink for making my life miserable!!!

Seriously I'm very good at keeping track for what I'm paying for. They told me there was no contract. Because if there was a contract I would have already known what's my rate for x amount of months with an expected increase in price at x month written down and ready. When I called to sign up he said no contract and told me the rate and that was all he said about that. I specifically remember choosing CenturyLink because the salesman told me no contract because I didn't know anyone who had CenturyLink but I figured I would try it out and see how it goes and cancel if I didn't like it.

Long story short, I do not recommend CenturyLink because their salespeople are either misinformed on what they are selling and mistakenly selling items incorrectly or they are just lying so you can get trapped into a contract. Also besides that the connection varies depending on your location, their network isn't so big they have excellent coverage. Even though you are paying for x speed Internet, they don't tell you till after you installed your Internet with them that your location can't receive the amount of speed you signed up for. Also the bill price almost every single month I had to call them for them to fix my bill because there was added charges. I would constantly have to call and have them removed because it was incorrectly charged to me. There is just a lot of issues with the billing honestly.

Even though they offer Internet for a lower price than their competitors, don't get CenturyLink. Pay the extra bucks and go with a bigger company. At least you will have reliable Internet and a consistent honest bill you know what you're paying for and getting. And not be sold on information they will no longer take account for down the road.

Today I received my bill and, as before, I was overcharged for services. I called customer service with the name of the previous representative, a confirmation number of our agreement on the previous call. Fortunately I take copious notes when speaking with business representatives. I read the notes and quotes from my Feb conversation and asked why my bill had not been corrected.

This represented told me my service would cost two times what I was quoted in Feb. I asked to speak to his representative because I wasn't getting any clear information about the charges. This representative told me there were no notes from the Feb call even though I gave him the confirmation number from that call. He suggested I speak with "Escalation Services" and transferred me to another rep. I explained again the problem of being overcharged and this time I was met with rude and bullying comments. We spoke for at least 45 minutes (this is after the two hours it took me to just get to this new person.) I am shocked at the lack of help in explaining my bill and the numerous different prices I was quoted from the contract I signed in good faith. I don't know how to proceed to get this settled. Any ideas?

Two years go by with pretty much no issues except for my internet lagging as always. One day my internet and phone went out completely. I called and they said everything was ok on their end so they would send out a technician, but they couldn't get here for five days. I couldn't believe it especially since I had just seen one of their service trucks in my complex earlier that day (which is a daily occurrence).

I have three kids and knew I could not go without a phone for five days so I went out and got myself a cellphone instead. I called them up and told them to cancel my phone line and to just keep the internet. They told me no changes would show on that bill, but for the next for $45. I also received a visit from the technician that next day and found the issue was outside at their box, so I knew I would not be charged.

Everything runs smoothly until I get my next bill. When I had internet and phone before I paid $82. This bill was for $92. They were charging me the $45 for internet, then an additional $45 for phone services for half this month! I called and they said they did not understand why I was being charged for the phone and they saw they were also charging me all the extra services for the phone at $5 a pop! Unbelievable! So they apologized and fixed my bill and said I will only owe $42, which I was quite happy with.

I then get an e-mail telling me there has been a change to my services, which I ignored for the time being. I get online the next day and my account went from $42 to $64! Frustrated, I started an online chat. They said the extra charges were prorated charges from me changing my services that cannot be taken off my account. I told them I changed my services over a month ago so there shouldn't be any new charges on there and that I was not told of any other charges outside of the $42. They apologized and surprisingly changed my charges (even though they had said they couldn't). The new charges were for $37. I was even happier about that. I asked them if there were going to be any hidden fees, prorated charges, or anything outside of that $37 on my account afterwards. They told me no. So to make sure I covered my butt, I took a screen shot of that conversation. I then got back onto my account and took a screen shot of the $37.

I went ahead and paid that amount, then took a screen shot of the receipt. Went back online after the payment went through and took a screen shot of the $0 balance. I then received an e-mail thanking me for adding phone services. I was about to tear all my hair out by this point. So I once again got online to chat. They said they had no records of an active phone line for my account. I asked if there would be any fees over this e-mail saying I do have a phone. They said no. I took a screen shot of that.

I am now waiting to see if I do happen to get any charges so I can make sure to show them proof that they shouldn't be there. I have a feeling this is going to be a regular occurrence until I can finally be freed from this horrible company. I would suggest if you have a choice, DO NOT GO THROUGH CENTURYLINK!!! If you don't, make sure to cover your butts and keep your own records of everything.

Nearing the end of my contract I decided to change my internet. So I called and cancelled my account with CenturyLink. I was then told that I would be receiving a letter in the mail with the "final bill" and a label to ship the router back to them. I was e-mailed the final bill with a closing statement on the bill but no shipping label. So I patiently for the label to come so that I could send the router back. You see I am a little OCD and can't handle having unnecessary things just sitting there. And I continued to wait. Finally, in February, I called to find out what was going on. I was then told that the label was shipped. I explained that I didn't have a label to send the router back and I DIDN'T want it in my house anymore. I was then told that they would send me another label.

Again I waited and waited and no label was ever set to my house. Then out of nowhere I got a call from them saying that they were going to send me to collections for the $160 I owed them for the router. At that point, I got really upset and again told them that I have been trying to send the router back since I cancelled their service in December. The woman then told me that she had "proof" in her system that the label was indeed sent to me. To which I responded if I had the label I would have sent them the router back because why would I be holding on to something that I don't want or need. I was then again told that I was going to be sent to collections to get the money that I owe them unless I sent the router back.

I then asked if they could e-mail me a label so that I could print it off myself and send them the router back. I was informed that they couldn't do that because it is not their policy. And was then again informed that I needed to pay the $160 dollars or be sent to collections. I responded that they were NOT going to send me to collections for something that is not my fault and that I was NOT going to pay $160 for something that I have been trying to send back for three months.

After the fourth time of being told that I was going to be sent to collections, I requested to speak to her supervisor. I was then placed on hold for about 10 minutes (I am not sure why it took 10 minutes to find the supervisor but that is another issue). The supervisor got on the line and said that they would "try" and send me new label and it would take 7 to 10 business days for it to get to me. The supervisor also informed me that I still might be sent to collections if the router was not back "in time" for their automated system to stop the letter. I then asked if they could put it on hold because there has been a mix-up and I haven't received a label.

I was then told that couldn't happen because their system is automated and I have been moved into a "purchaser" category but haven't paid for my purchase. She then told me that I could purchase the router and it would clear everything up. I said no because I don't need a router. And I also told her to look back through her records and see that I have always paid my bill BEFORE it was due and obviously on time, so why on earth would I not pay for a router if I wanted it.

After a few more minutes of going back and forth and providing my work address as an alternate place to send the label it was getting increasingly irritated. I was then told that she would find me a location where I could physically take the router back. I said, "Yes find me a location and I will take it in TODAY." She again then said that it wasn't their standard policy and I should wait for the label. I then said, "I don't want to deal with it anymore and wanted to get it back to them TODAY." I was again put on hold so she could find a location for me.

After a few minutes I was told that their system wasn't working so she couldn't find the location for me. She asked me to call back and get the address. I told her that I knew where it was and I would just take care of it. I will NEVER use this company for internet again. I also would not recommend it to anyone. The saddest part is that I have talked to others and they have had similar experiences. I am not sure how this company stays in business. Maybe I guess by sending people to collections on routers that they have been trying to return for months.

1st month billing from CL not even recognizable from our agreement (where are those recorded phone calls when you request them). Prices were almost double. I complained and some adjustments were made. 2nd month SOS. 3rd Month SOS. So this month I complained and wanted to cancel and was promptly told I have a contract. What, not possible. So I called DirecTV and they told me I had a 2-year contract and I'd never talked to them before today. So a liar salesman on the phone can sign you up for contracts and what recourse do you have? They have corrupt credit bureaus on their side.

Wow, over an hour of arguing, and it never happened. WTF. She finally agreed to knock it down to $105, $40 more than it should of been, not even counting I only had it for 3 weeks. She says I never called. She would have record of it. So when I got my bill, it was $145. So I call to complain, tell them I am more than willing to pay $105, not a penny more. They've hung up on me twice now. Worst customer service I've ever dealt with.

I feel cheated because that supervisor disconnected the phone when asked to either reimburse or give a speed according to the plan. Neither happened but it is highly unprofessional to not have any authority to solve a grievance of customer. It is high time CenturyLink takes responsibility and give an assurance of some sort to my case. I understand the meaning of putting the word "up to" but it does not mean you give 2.5% of the speed for paying the amount for a 100%.

She then transferred me to THAT Sales Rep who said that the new modem was being sent and my $25 refund would be credited to my account. Several days later a Modem showed up - a refurbished non-upgraded model. I still have to check to see if my $25 refund went through.. All of this took about 2 hours!!! Does this seem fair and honest to you???

I just wonder how long they can just lie to the customers out here and charge 70 bucks a month for dial up speed. In most businesses if you fail to deliver a product you give a credit, fix the problem or somehow make it right. This last week it cost me over 20 grand due to the fact that I could not email a photo of a bull I was selling. The potential buyer did not text but, did do email. I sent just a photo, no text, just the photo. Tried for over an hour to get it to go through, with no success. The man called me back and said just to forget it.

This is the reason I have decided to write this review. I will tell this story on every forum that I possibly can. It most likely won't do a thing to change my speed or ability to email and sell cattle. I am sure the execs at CenturyLink will never see this and could care less. I know that their customer service people don't. Worst customer service on this planet. ISIS probably has better!!!

Our office has now been down for a week and a half as they can't just turn our service back on since they are treating us as a new company. They need to have a tech come out and give us a new modem in which we don't need or want since we had to configure the modem to bridge mode to let our SonicWALL do the routing for our VPN. They seem to have no record of us as a previous company and keep changing their story on how it happened and when they will be able to fix. They are a very difficult company to work with and would gladly have gone to another provider if one serviced that building. If you have a choice go with anyone other than CenturyLink.

I arranged for the installation on 12/31/15. The installation was without issues and I was pleased with the service. When making the arrangements on the CenturyLink website they showed the prism tv prices. I was told by CenturyLink my price would be $126 a month and I agreed to a 2 year commitment. It was further explained that my first bill would be higher. Upon receiving my bill in January it was $222.00. I didn't question it, I just paid the bill. In February I got my bill it was $229.00. I called CenturyLink, the billing department said I was correct. It should be $126 a month, not including taxes. She stated I wasn't given all the credits and connected me to the prism department. The lady proceeded to tell me that the prices went up in January. I stated that shouldn't have any effect on me as I agreed for 2 years in December at a given price. She then stated the prices changed before that.

I further stated the prices on the Internet in December were the prices I was given and that was to have been for 2 years. She placed me on hold and came back and said it was corrected and that I would receive the $126 a month that was quoted. The following morning I checked my January bill and that was incorrect so I called back and again received all the discounts that were not given. Again I was told my bill would be $126 a month for Internet and prism for 2 years. Case closed, or so I thought.

March I received a letter stating there would be a price increase effective on my next bill. I called again. I spoke with Takesha. I stated if I make an agreement for something for a 2 year time frame that is what I expect. She then issued an additional $5.00 credit for each month bringing my bill to $118.00 for the balance. I asked if my next bill would be correct, she stated yes. Again, case closed, or so I thought.

Two days later I get the next bill - it's $176.00. Again, I call. I spoke to Earl. I was told I didn't receive the credits, he applied them and told me my bill was $123. He also said he'd connect me to prism tv department and that I should tell them I wanted the promotion they had for free DVR and High def for life. When he transferred me I explained I was transferred and I wanted to take advantage of the promotion. She asked my name and account number, placed me on hold for a minute or so. She came back and told me, no they weren't offering that. I hung up, my feeling, she lied. Why did she ask who I was, put me on hold and then tell me they weren't offering that. Surely she should have known immediately when asked if that was a promotion.

Today I phoned and spoke to a supervisor. His name was Matt. I explained my frustration with my experience. He told me I was misinformed that my bill should be $176.00. When I explained everything to him, further explaining several different people confirmed my price he said it was wrong. I told him this was bait and switch pure and simple. My neighbor is having the same issues. I told him if this was the case then I should have stayed with Dish. I never had any billing problem ever. He told me I should go ahead and cancel.

Well, as of this next Monday I'm returning to Dish, at a better price and for THREE years. In addition I receive free high def for life. I am thoroughly disgusted with CenturyLink. I do not understand how a company can get away with such deceptive practices. He told me when I cancel they would send me boxes to send back the equipment or I could return them to a store. Because I don't trust them, I will return them and get a written receipt. In the end, they have no idea what they've lost. My neighbor is cancelling for the same reasons. I was going to get the security system, but I will go elsewhere.

The next month, they deducted higher amount from my bank account and I called them again and again. I stopped autopay, they increased my bill. I called them, once again (woman) answered me with rudeness. I am really sick of those people, but my 1-year contract prevents me from termination their services. Please if you are looking for internet company keep in mind those people will cause a lot of hassle for you and you have to call them an hour every single month.

So here I am out an extra $240 over a contract I never agreed to, and one CenturyLink couldn't prove I ever entered into. Talk about a lack of customer service. I will literally do everything I can to prevent anyone from ever using CL going forward. Even if it's only 1 person saved from a similar headache, it's worth it. Stay far far far away from CenturyLink.

So I just called them to explain my situation and told them I have all my 3 checks from my bank. They told me that I still owed another 49.00 which I never knew about. The guy I spoke with wasn't explain anything except that I made the payments and I still owed them 49 dollars. So I told him I wanted to make everything right and I paid the remaining balance due owed so that I could get my credit cleared up. I am not happy with what happened. I know they want to make money but signing me up for a higher priced package was not right then not letting me know I owed them any further moneys to get this matter taken care of. All I got was a bill of $148.36 and the guy I just spoke to said it was for $196.35. I don't know how a promotional deal can turn up to be so high and then no one wants to work with me or at least say sorry.

I just paid them the remaining balance due in hopes to get that behind me again and repair my credit. I wish that someone in this company could realize that an honest mistake can happen and could take the time to listen to their customers. I don't know how $39.99 can turn into 148.36 and then a year later finding out on my credit report I still owe them totaling $196.35 for one month of service. I just paid them the remaining balance today.

So I decided I would mark the date on my calendar that frees me from this one-year contract from Hades. (Believe me -- it's circled and highlighted.) But, nope, the nightmare will clearly continue before that date rolls around! This morning, only three months after my contract with CenturyLink started, I received a letter tells me that "we must periodically adjust rates as a result of providing state-of-the-art service to our customers." And, voila, we have ten more dollars a month to pay now, out of the blue. (So, David from Littleton, CO, you aren't the only one this has happened to.) As others have noted, I have no idea how this company is still in business. I'm praying that there are no more surprises in store, but I can't be optimistic about that. Bottom line -- if a CenturyLink sales rep comes knocking, shut the door as soon as you can and just cut the cord on cable.

Each time I call, after being passed around to 3 different people, and a menu system each time (again asking for my phone number), I end up being disconnected. This has happened 3 times in a row, and after trying the chat line, again, I am disconnected. It is being made almost impossible to speak with someone who can attempt to resolve the problem, and then to someone to simply disconnect the service. This is inhumane, and one of the three worst service companies I have experienced. They should not be allowed to offer phone service to the public. This is too abusive.

My joining of CenturyLink was contingent upon this promise being upheld. I would not have joined if the answer would have been no. When it came time for me to move and I locked down a place, I got in touch with CenturyLink to check what my new speeds would be: 3 mbps, they said. I checked by a few days later; another representative told me that the speeds were 20 mbps. She went further to reply, yes, absolutely to having 20 mbps. Just to be sure, I checked back a third time and was informed that the speeds would be less than 6 mbps. At this point, I was rather disappointed with the consistency of answers that I had been getting. I elected to go ahead and cancel my services, without penalty, just as I had been promised when I subscribed.

This was when I found out that I had been deliberately lied to. I could cancel my services, with $200 cancellation payment. I refused. I spent an hour and a half on the phone with a representative in the cancellation department that was trying to go to bat for me. He told me that he would get me on the phone with his superior. After another ten minutes on hold, he came back to say that she would not speak to me and that I would have to still pay the cancellation fee. I found it utterly and profoundly unprofessional that she elected not to speak with a disappointed customer. I guess she figured that hiding behind a veil of lies would be easier.

The amount of inconsistencies and deception that I have experienced with CenturyLink are unparalleled to anything that I've experienced with an internet service provider. Unfortunately, I do not think I am going to be able to get out of paying the cancellation fee. However, I would rather pay to cancel and pay to join Xfinity again than to deal with a company that does not value promises their associates have made and one who provides false information in order to obtain business. I hope this review sways anyone who is thinking of joining CenturyLink.

I paid the whole amount and set it up for auto pay assuming the service and the billing will be corrected. After a month again I got a bill for 82.00 for one month. My internet problem is not solved yet but they are sending me bills of bogus charged. Now I have had enough with this people and called. Cancelled my service and paid the last bill as it is and explained that I am not willing to pay for something I don't get service for and I delivered their equipment to the nearest location, and promised by the supervisor I spoke on the phone no penalty. Here we go again. They try to milk me as usual send me a bill for 211.00. At this time I refuse to get scammed and want to press charge against this company, and I need help. What to do?

Anyway, I finally get my order put into the system I guess the second time I called, and I have to wait till March 1st to get my service activated. I guess I have nothing I can do besides wait. And I waited. March 1st, my service and my box finally arrived, but there was an issue when I trying to install the internet myself. I called technical support and a technician was scheduled for me yesterday March 3rd. Guess what! Nobody showed up!!! Hello, this is 21st century, people should get internet access easily! Not to mention the three weeks I have waited, this morning, I have spent 40 mins now using online chat try to get one technician scheduled for me ASAP, but I guess I will just have to wait longer. This is highly unacceptable, the company is just a joke.

Biggest headache ever! I had to explain 5 times what was going on with the phone line. Every time I make a call or someone calls me the line drops. The LANDLINE drops the call. I have static EVERY time I make a call or even just pick up the phone. I hear someone dialing a phone in the background during the conversation I am having with someone. I hear another phone ringing! I can't even call 911 without dialing the phone 7 times because it drops the call. Then, I have to unplug the phone for 5 minutes to reboot the LANDLINE that doesn't even use an electric outlet!

Now I am back to having the same issues that I did this summer with my internet of it dropping and disconnecting. I take classes online! I am in the final two classes of my graduate degree! This is just horrible service on their part. Today, even my mother tried to call on my behalf and spent 2 hours on the phone with this company to only have the representative HANG UP on her! If it were not for the fact that I live in a small town and this is THE ONLY OPTION I have I would literally have NO PHONE OR INTERNET. I won't even get started on DIRECTV!

But this time, the guy was very rude. I told him and showed him he knocked line off. He did say any apology and just connect the line and told it was ok. When I went back room. I found there was no signal. So I had to find him and told him there was still no service. He told me he did knock the line off, the other service one knocked it off. He just came to help. So he rudely refused to check and fix it at once. My internet service is CenturyLink company. The CenturyLink company's service guys knocked my line off. I had to call CenturyLink customer service and also told my apartment officer what happened. At last, this guy fixed it and came to my room to check and confirm it. That is a really bad experience. This guy's service truck plate is **, Colorado. CenturyLink service truck code is class **. Service address is **.

They tell you it's cheaper to rent the modem when in fact, that is very much a lie they will say to your face. It's cheaper to buy the modem than rent it, and now I have to worry about turning it in so they don't sneak another fee in on me and it would have just been cheaper to own their crappy modem and throw it away. I asked why the price of my bill kept going up and they lied and blamed it on the state raising the fee to avoid the question when actually the state service fee has remained the same. Don't listen to them. Not only that, I've just noticed in the past 8 months the modem rental fee has actually been increasing in price as well. In my opinion, CenturyLink gets 0 stars if that was an option. And really, in all fairness and honesty of my review, I think CenturyLink deserves not to be a company. I completely regret choosing CenturyLink and will never use CenturyLink again.

I did reach a settlement last week with the Billing Department speaking with Connie. She said she would remove all late fees and credit me the discount retroactive to the start of my service with CenturyLink. In return, I was to sign up with AutoPay. She was careful to write a note on my account to explain the settlement. I performed as promised, yes indeed I signed up for AutoPay. CenturyLink then removed the note that Connie wrote as soon as CenturyLink had access to my bank account. This was yet another CenturyLink mistake... this is a very dishonest and corrupt company.

I have had no choice but to cancel my card so CenturyLink has no access to my bank account. If CenturyLink is interested in getting payment for this account, I suggest CenturyLink honors their settlement I made with Connie in CenturyLink Billing. Otherwise, we can make this a very long and lengthy process that will not be resolved until CenturyLink becomes more reasonable and admits to their mistakes. The woman at the bank who helped me cancel my card told me that many people are coming in with the same issues with CenturyLink. They are a corrupt and greedy company... they are stealing from their customers. Nobody seems to care much except the few people that post here. I reported a complaint with the State of Washington Attorney General. I suggest everybody else do the same in their state and take this company to the cleaners.

A call to CenturyLink rep Thomas asking for some adjustment on the monthly charge was met with what at times was a nasty response. Call center rep Thomas ** threatened me during the Feb 27 call with their legal department if I told the truth on CenturyLink saying it would be slander. Well that's rotten customer service. I have always tried to give CenturyLink the benefit of the doubt on service issues because we all benefit from more competitors. CenturyLink let me down.

Then the DSL kept going off and on - CenturyLink blamed it on the wiring. Ok I get it. But their customer service kept pushing me to upgrade to faster if I wanted it faster. Again the loop continues where they say they can make the DSL speed go to a speed that their technician who comes says they cannot. Meanwhile I'm in the middle. So after 2 years of just accepting that CenturyLink DSL is not good in my apartment complex. I find a new home and cancel my DSL. Centurylink customer service tells me that I can drop my modem off at an office location and specifically tells me "To get a receipt because if the modem gets lost then you will have proof you dropped it off." I'm asking the CSR to just allow me to ship it. This is where it gets really good.

I reluctantly pack up my modem and walk to the location the CSR gave me with my modem. As soon as I walk in the two guys behind the counter hand me a shipping label coldly and say they can't take the modem. I explained that I literally was told to come down. One of the two CenturyLink sales guys says "No. You heard wrong." The other says "No. What she said was to come get a shipping label."

Wait wait - I know what I heard. I argued for a shipping label but the CSR on the phone said to turn the modem in! And now these two CenturyLink employees are disrespectfully telling me what I heard, and they said to submit a complaint with CenturyLink. I called CenturyLink back and I got out on hold and decided to just give up. I'm now going to walk to the UPS store with my CenturyLink modem and will never do any business with CenturyLink. Look, technical issues happen. I can understand. But customer service giving conflicting and misleading info is just unacceptable.

I told him that was the rate that was agreed upon during my last call. He still refused to give me the price that was quoted. He offered to transfer me to Financial Assistance to help with my bill. I told him, "You're not listening! I don't need financial assistance, I want the rate that was quoted to me. Your colleague specifically told me $78.00 out the door (his words) with some taxes included." The rep said that he didn't care what was told to me, he's not giving that price. He asked again if I wanted to speak to Financial Assistance. I hung up on him.

The 2 of them went back and forth and then another DirecTV rep got on the phone and said that CenturyLink had no right to put the DirecTV service on vacation mode and that I needed to do that. I explained that the relationship between DirecTV and Centurylink was between them and not me. I had no say in the deal. Finally DirecTV put a supervisor on the line and she told me that DirecTV service can only be changed by the consumer. Since I had no way to determine if she was right I asked for her name. She refused to give me her last name. She said her employee number was **. I asked her for a copy of the agreement between DirecTV and Centurylink so I could see what of my rights had been affected. She refused. I asked her if our conversations was being recorded and she said yes. I asked for a copy and again she refused.

The Centurylink person, still had his phone on according to Latoya from DirecTV, but did not speak to the situation. I then called Centurylink back and spoke with Derrick. He told me that they do not suspend DirecTV service. I told him that his person said otherwise and Derrick told me the other person was mistaken. He then told me that there was nothing they could do about the $127 per month I had been charged for 4 month. I asked him to put his supervisor on the phone so I could discuss with him or her. He said he would, but after being on hold for 20 plus minutes I finally hung up. I now see many others have been treated the same way by Centurylink and hope that those who give them monopoly licenses take them away and that we customers take our business elsewhere. Hopefully they will go the way of AOL because of their greed!!

As CenturyLink has done many times in the past with us when there are problems, their M.O. is to blame the customer. Which they of course did. Said that this was all our fault for setting up this fax service and we should have known that our Internet would be disconnected. Of course then we had to place an entirely new order for Internet service and they could not make this happen until five days later. They could have cared less that we are a business completely dependent on our Internet connection to survive and this outage would cost us quite a bit of lost revenue.

Spoke with the call center supervisor "Joe" (#**) and this person could not have been more rude, arrogant and dismissive. He flatly told us that there was nothing they could do to expedite our "installation" (even though they were the ones who disconnected our service without our consent). Finally got through to "Hayden" and his supervisor "Scott" who told us they would schedule an emergency install service the next day (a Saturday). I came to the office and waited almost all day Saturday and, of course no one showed up. Called again and was told that "their customer service center was closed on Saturday" nothing they could do. We then contacted them again on Monday and they said they would try and get here on Monday, but never showed up.

Finally on Tuesday a tech showed up, but we had to continuously show him that either line 1 or line two was not working, this took almost the entire day. The tech was polite but barely able to get us up and running again. Prior to this nearly every call to their customer service call center was met with either an impolite or inept person capable of doing nothing to help our situation. Unfortunately we are stuck with CenturyLink in this office complex or we would drop their service as fast as possible. Terrible service and customer service. Would not recommend them to my worst enemy.

They said that they record every conversation but somehow they could not locate the records of my calls. Fortunately for me, I recorded every conversation as soon as I noticed that the issue wasn't going to go away that easily, and have it ready for publishing, and I am willing to pay whatever it costs to get the truth out, in case if they try to go to a debt collector. I wish I could get the hours back that I spent on the phone with these inconsiderate individuals. Terrible experience and complete disregard for a customer of 16 years.

I asked to speak to a manager and some bubblehead got on the phone and just listened to me but did nothing. I either have to pay $180 or keep their lousy service for three more months. This is the worst customer service I have ever encountered. I would never get anything from them again and I will make sure everyone I know knows how they treated me.