CenturyLink Reviews

My CenturyLink business phone bill went from $300 to $550 a month. When I finally called they said my verbal contract had expired. After a heated argument and a demand to produce any contract, nothing. They got to me for roughly $1000. What do you do?

I have been a customer since 2010. Lately I have been charged unfair by CenturyLink. The monthly mailed invoice will state a concern amount, but when I call to make a payment, the representative states a different amount of money owed. CenturyLink has been a dishonest company. I am upset because this corporation alters and edits my invoices and are constantly ripping me off.

From the day I got service was century link I had nothing but problems. First they tried to bill me for a modem when I owned my own. Then when I canceled service they tried to say I hold them up modem when it was my own. I switch the cable and canceled my service and for two months, they billed me and I fought with them. Now they are saying I'll them two months service and sent me to collections even though I canceled my service prior to those two months. They are just crooked.

After day 4 of having internet service with CenturyLink, I call for the purpose of raising my internet speed. I was hung up on twice, went through 3 15 to 30 min holds and once of the three times I called, I had major feedback on the hold line and when I finally go to talk to someone, they couldn't hear me and my phone was not muted - I checked. I called back the fourth time and got warm transferred over to the correct department after demanding to speak to a supervisor. All in all, I wasted my entire morning trying to deal with this.

They have had Bad DSL (SLOW) service in the Mabank Texas Area since December 2014 and they know it. Don't use them!!

These people have been a big part of my life. I had service with them starting at 18 and am now 33 still with the service...from US WEST to Qwest...and now Century Link and stayed the whole time. I won't even speak of US WEST / Qwest days because what goes on there now is just despicable. They throttle or flat out DISCONNECT my connection EVERY other night when I download. On my days off around the house I see the same thing. I'm downloading only for for about 20 mins. and then boom...your connection has been disabled. I am so sick of restarting my modem to bypass their remote access processors and whatever else illegal crap they pull. 20 mins. to get a hold of customer service now.

Well I would like to cancel one of my services... very simple. Right now I am on hold going on 30 minutes after being transferred 3 times. The hold music is not music it is LOUD screeches. I have been hung up on 4 times. This simple thing I have been asking to do is now taking me over an hour. Not only that but my cable cuts out ALL THE TIME. And my internet, though I was told would be 4x faster than the COX internet I had, is soooo ridiculously slow. I have the top cable and internet package and it is crap. Still on hold. About to cancel this service all together.

This much for their "fast" 12M internet service at a low cost. I was naive enough to trust a handwritten quote given to me by the door-to-door salespeople. I was signed up for their CenturyLink@Ease that no one ever mentioned. I told them I have a modem already and they still sent me one and they left off a discount I was promised. What's so hard about offering reasonable internet service including speed, price and service? Here is one answer I was given about my discount: "If you are wanting to file a complaint, then you can contact our Customer Care department and they can file that complaint and also, they can bundle in your Dish services. In my department, we only we bundle in DirecTV services."

We had a rep come to our house on April 1st - great saleswoman! We agreed to give it a try and she assured us that if we changed our minds prior to the install date (4/11) that we could cancel and get our initial fee back. After speaking with coworkers and neighbors about how bad CenturyLink was, I called 2 days later to cancel. The rep I spoke to wasn't able to pull up the order # but said it was because it was probably too "new" (only 1 day had passed between signing up and cancelling) but assured me that it would be cancelled.

Called twice to have a "Do not call if you are a solicitor." Told me it had been activated. It was not. I called again and was told it would be in effect after 5 pm the following day. It was not... I called again and was told the office was closed and I would have to call back on Monday. They gave me a confirmation order number when I called the second time. I am completely dissatisfied with their service. I have been with them since the company was Ma Bell system.

I called CenturyLink to fix Norton antivirus. Norton keep asking for activation every time, now I know it is a simple fix. I call CenturyLink internet support, after 45 minutes of waiting help desk (**) guy didn't know what to do. He (**) help desk, put me on hold for another 20 minutes. Very rude person, unreliable, ignorant with attitude that I don't care what you say. After using CenturyLink Help desk several times, I believe there is no accountability with most of the staff working for CenturyLink. I think they are not happy to work there or they are underpaid so they take it out of customers. Nobody is responsible.

I tried to cancel my services in November due to my internet speed dropped to .02 Meg and then came December and it wasn't cancelled and charged until April and told refund would come then received a bill saying I owe money, after 50 hours on phone.

I continually experience poor internet service with Centurylink. I went to them due to their 12 promotional offer. A great example of 'you get what you pay for'. Now that I am paying regular prices, I am finding that you get less than you pay for. Comcast had steady, reliable service and I will go back to them as soon as possible, once my contract is up. In 14 years in the MN area, Centurylink provides the worst internet experience, hands down. My letter to them hopefully prompting them to acceptable levels of service. I even dislike that I have to take the time to go out of my way to share how poor that Centurylink has been!

When was the last time you read the fine print on your phone bill? If you are smart START READING NOW. More important than reading this, use the email addresses and links at the bottom of this posting to TAKE ACTION. As the infographic accompanying this evaluation of CenturyLink's pathetic performance CenturyLink really doesn't care about their customers. CenturyLink believes they can, without any proof of consent, add a clause to you bill costing you $500 and more. All they have to do is slip it into the fine print. If you miss it for three months you're hooked. Consider the convoluted incomprehensibility of your phone bill in the first place.

Horrendous Customer Service! Very shady operation that makes offers and does not keep them. We called to cancel, guy tells us he will lower our bill to $19.99, so we agree to stay on with them. Following month, our bill is the same. I call, they say it will take effect the following month. I get the bill, the new bill... no changes in rates! I call today, guy said there is no record that my bill should be $19.99... I cancel my service!

I am a Custom Integrator and not going to use CenturyLink ever!!!!! Burn in hell and I would like the last 2 hours of my life back during a sporting championship. Hate this service and I am a very kind person.

I was getting on here to let everybody know how HORRIBLE these people are, but reading other reviews I guess everybody is right there with me. I have had to call every month for the last 4 months about my bill. One person tells me one price. I agree to it get my next bill and still not lowered. Have to call again (wouldn't be so bad if they weren't at least an hour long) just to get rerouted 4 times to tell me they can't help me and that they can't credit my bill even though it was their mess up. Finally on the 3rd month of this I talk to a manager and she assures me that it is fixed and there will be a credit to my account.

I was a new customer with CenturyLink at the end of January, 2015. I was offered a promotion of the highest speed internet in my area and would only pay a 1 time, self install fee of $19.95 and plus $29.95. Promotions weren't correct. I didn't receive my order on 2-5 of February, 2015. I picked it up at UPS because service provider forgot to add my apartment number. Century Requested payment plan for auto pay on March 1, 2015, in the total amount of $92.48. I called to have CenturyLink take the payment, but they refused helping me to pay my bill.

CenturyLink should "Say what they Do, Do what they say". I signed up for CenturyLink in Feb 2015. Since that time I have been billed $155.00. March 3rd (paid), called to see why it was so high, they assured me that these were one time costs and my bill with auto pay (which I signed up for) would be $68.00 for phone and internet when in fact they sent me a bill for $96.20(???) with no explanation of why the discrepancy. So my advice to the consumer is to get what they say in writing, because everyone a CenturyLink simply tells you one thing and does quite another... BEWARE. Since I bought the Modem I have cancelled my phone service and kept the internet only. I also bundled with Direct TV.

When I found I could not call to a 386 prefix number, (approximately March 13) they told me who their phone company was (small regional company near here). I phoned that company, who pinged the number and said that it was my company (CenturyLink) with the problem.. I called CenturyLink repairs, who later called back to tell me it was the other company and they would follow up. 3 weeks later, I tried calling the 386 number again and still received the "number cannot be completed as dialed" message. Phoned CenturyLink repairs back, to report it again, and then spent some time verifying that I could not call two other 386 numbers, and found 3 other 246 CenturyLink customers who could not dial to 386 either. The other individuals had to call in as they would not accept my word on this. I offered to either call all 386 numbers, or find more CenturyLink customers who could not call, and was told that it was not needed.

After trying to bundle TV with internet and not being able to use other TV company due to site issues, I have had an awful nightmare with CenturyLink. My internet has been shut off twice. I was promised yesterday it would be back up by 8 pm fri 4/3 after 11/2 hours. When that did not happen, I called last night to be told it would be Tuesday. Taxes are due, I use TurboTax online. It’s Easter weekend and I’m dead in the water. After 16 phone calls since March 6th and over 6 hours on the phone, I WILL NEVER USE CENTURYLINK AGAIN. So help me God. Absolutely the Worst Company.

UNFORTUNATELY they charge us about twenty bucks over the amount they should every month. They are sociopolitical, hard to get hold of, and are very bad at helping an upset customer feel better. I am definitely shopping for a new WiFi company today.

So I called CenturyLink after seeing a commercial for their special of $19.95 monthly, guarantee price for 3 yrs. After going through all the steps of releasing my name, address, etc., she did some checking and quoted me $103 monthly. I asked for internet only, but CenturyLink, she informed me, is affiliated with directv. They clearly have 'special deals' just so we waste our time on calling, just to be given a much higher price. Personally I wouldn't sign with them because of the sneaky nature they clearly teach their employees.

When we moved, we called to transfer telephone & internet to new address. It didn't happen. We called back and were given a run around. One representative even got surly and abusive. She refused to pass us onto someone who could help us. A supervisor or manager was requested. They were all in meetings. We canceled the account.

I have been given several prices and the bills always considerably higher than what i was quoted. This has happened to all of the people I know that have dealt with centurylink. I believe a class action suit is required.

CenturyLink is by far one of the worst internet providers I have ever had. Losing internet connection at least twice a week. On 12 mbps if someone other than myself is using it I might as well hook up dial-up and pray that I can watch a video by next month. CenturyLink is such a slow and crappy provider that they make Internet Explorer look fast. The only reason I have it is because I live in the middle of nowhere, and the other providers only have 1 mbps for speed. But at least they don't claim to be high speed.

From day one I was never impressed with the picture quality. I dealt with it since the promo price was almost half of what we were paying for Cox service. The DVR decided to delete all recordings one day and the wireless set top box always had issues. Typically the shows would cut out and go back to the list of recordings, or it would go back to the list and say “no shows were recorded”. Pausing the DVR would normally end up having an issue and the TV would go back to the current time and lose all of the paused time. We had to record a show if we wanted to pause. Other times the DVR would be very stutters until we rebooted the wireless box. Other times we had to reboot the wireless box, main DVR, and router to get rid of the stuttering.

You're reading this review/complaint so you're either contemplating service with CenturyLink or you're an existing customer like myself looking for a little validation. If you are the first, please, please reconsider - there simply can't be this many negative experiences (on ConsumerAffairs alone) that are exaggerated or untruthful. If you are the second, how can we come together to aspire this company to provide even the most basic customer service?

Internet stopped working 3 days ago. Called yesterday to set up a service call. Was told a technician would be here today. No show no phone call. So I called Century Link, "We are busy. Someone will be there by the 3rd." Unacceptable last straw..

I was told my bill would be 200.00 dollars. And now I get the bill and its 298.00 a hundred dollars more than I was paying on my old bill from another company. The guy that I talked to on the phone kept saying it would be cheaper and much better. Well it's not cheaper and it's not better. The internet is slow and the telephone does the same thing. I will tell people not to switch to CenturyLink. They just tell you what they want just to get you to go with them.

3 separate times had to have them come to my house to fix their service because it was either a bad modem or they set it up wrong. When called PPP on phone don't know what they're talking about and they don't do any weekend emergency calls. So your service goes out Fri night, Sat morning sucks for you. No help till Monday. Also set up an appointment, made it very clear that it needed to be morning. When guy called that morning said he couldn't get to it till that afternoon.

Changed my internet service into new plan, from $58 to $27 on 1/7/15. Was told it would take THREE months for my account to reflect the new lower charge. I asked why it only took ONE month for an addition to a plan (which would cost you more) but it would take Several months to reflect the lower price on my new plan. No answer. End of Feb. I called to get a return label to my CL modem since I had bought my own. First, I was disconnected so of course you have to call again, wait what seems like forever to actually talk to a CS person, to go through the whole thing all over again. Then he transferred me to another "dept" and when they answered the phone it was a completely different company! I said, is this Century Link? and was disconnected. AGAIN!!! So, I had to call AGAIN!

I was supposed to get service on 11/3/2014. They say they hooked SOMETHING up, but I had no service. 11/2014 is first month of a 12-month $29.99 deal if I sign up for auto-pay. I didn't sign up because I didn't have service yet. Service was finally fixed on 1/2/2015. But now my bill shows 2 invalid months of service charges. I'm not signing up for autopay until it's cleared. I called Centurylink 4 times to clarify billing issues and get corrected amount due. Was told by 2 billing representatives (** 1/16, and ** 1/30) that after corrections and apologies, I would have a small credit as of February--no amount due until next billing cycle.

This company has a business model of promise you great service at good price through special promotions. Then they intentionally mischarge you twice the total promised. You call and get a massive 45 minute run around where they say "oh I see they put it in wrong" and change the bill you are complaining about correct it, (your not done my a long shot). Next month another person another wrong bill! You will never get the correct bill amount especially if you have a bundle and promotional offer. I have had to call almost every time to correct the bill. I’m convinced this is a business model as 50% of customers will not bother for 10-20 dollars to spend the hour it takes to correct it. Your bill will be unnecessarily complicated with discounts relying on other discounts and promotions with the intent of mistakes presenting themselves and upping your bill. I know that this system of complication and misbilling is by design as literally 50%-60% of the bills I have had are not correct and are corrected upon calling! I have been with this company for three years.

So when I initially set up my order for my high speed internet they completely pulled a bait and switch tactic on me and then turned around and wanted more money. I'm paying for 25 mbps. I'm getting more like 10. I got home last night to do some work via the Internet to find that I had no internet service. After a two hour calI was told there was nothing they could do and I would have to wait till Monday because the department that fixes line code would not be back in till Monday. Run run fast. Do not waste your money with this company, poor customer service, poor technological knowledge. You're better off working with smoke signals.

This has been the worst experience I have had with a service provider of any kind. If you are looking for an internet provider - Please take my advice and avoid CenturyLink. I opened my account with them in September 2014. I was doomed since the initial call. The saleswoman signed me up for landline services after I had been very clear I only wanted internet services. She claimed I would have a cheaper bill and I would be thanking her later. However, when I received my first bill, imagine the shock of it being $250 instead of the around $54 agreement that was made. I still had to pay the full $250 balance, and only received around $80 credit for advance charges for THEIR mix-up. I also never received the Visa gift card that was the promotion as incentive to sign up. I had issues with speed and connection immediately.

I called to get offers and quotes on basic internet, he gave my prices with TV and phone. I did not get the man's name but he was very rude, persistent, wanting me to sign up even after I told him I had to talk it over with my husband. I did not want to be rude and hang up so all I said was, "No thank you, I need to talk it over with my husband." I said this to him 3 times - the 3rd, he hung up on me. So I called Cox. All I wanted was to talk it over with my husband. It's not a one person decision. We are a couple, we agree on things together. Honestly, if he wouldn't have been so rude, I would have called back just as I was saying. I'll be sure to NOT recommend to any friends.

My husband and I left Time Warner to enter into a package deal with DirecTV and CenturyLink. This is where the issues began. CenturyLink was great during the process but CL was "unable" to add us to the promotion package because "their system was down." We were asked to call later. We finally call back and the CL rep tells us it will take 1-2 billing cycles before our CL bill is combined with our DirecTV bill. 2 months later it hasn't happened. CL has by far the worst customer service I've encountered. They have missed sending us bills and then we are left to call them to make a payment. We've only been with CL since December and the amount of times we've called them has been ridiculous. Their reps never take any responsibility for the errors made by their company or others reps. They also didn't inform us of the $29 fee for making a change of address. They are terrible.

WORST INTERNET SERVICE EVER, right behind Comcast. DO NOT switch to CenturyLink if you already have internet that works. They will sell you on cheaper, however, they also prove, everyday... "You get what you pay for". Cheaper is not always better especially when you are talking CenturyLink. I have had service with them for two months and EVERY TIME I need to connect I have to reset my router. When that doesn't work, it requires a phone call of no less than 45 mins at a time to try and fix the problem which will only work until the next time I try to connect. DO NOT bother with this company!

I signed up for internet service on 12/31/2014 and this company was doing promotion with $24.99 a month for first the year, and I also rent a modem with $6.99 a month and my monthly bill should be around $35 with taxes. But my monthly payment is well over $50 a month, so I called the company and the customer rep told me that I need to sign up auto-pay and my next month payment shall back to what I signed up for and I did sign up the auto-pay while I was on the phone with the rep. Unfortunately, my next bill came and the pay didn't go down but went up, so I called the customer service again, but this time I wasn't able to and kept calling every other day and failed to reach.

While installing fiber optic lines in Denver to service their new high-speed internet service, CenturyLink's installation broke the water line for my house causing two floods in the home. CenturyLink, their general contractor, and their subcontractor have confirmed that causation of my home's waterline came from the installation of CenturyLink's fiber optic line. In the attached picture, the orange pipe (that appears "vertical") is the CenturyLink line. The horizontal pipe that is broken and shows black sludge is my home's waterline. The remaining photos show damaged ceiling and other walls in my home resulting from the CenturyLink work.

I received a call from Centurylink sales and was given a quote for my service to come to no more than $184 a month which was to be locked in for a year, have free DVR for life, free HD channels and no cost installation. I told her I was on a fixed budget and as long as it was to be no higher than that I would switch. I was also to get a $300 gift card for switching. I received my first bill that was for $263.

CenturyLink is terrible to deal with. We entered an internet service contact with them which includes bundling DirecTV. We signed up in November 2014 and to date, our TV and internet services have not been bundled even though we call about it every month since November. They have also screwed up our billing since day one. They NEVER actually send us a bill but every month we get a disconnection notice. We call customer service every month to correct it. They have repeatedly assured us that the problem has been resolved.

My father has Alzheimer's disease and has been committed to a VA hospital since July 2014. My mother, who had cancer, died in August of 2014, leaving the home they lived in empty. We sold the home the beginning of January. In January, I wrote on back of the bill ($30.00) to cancel the service, because the home was being sold. When I received another bill ($80.00) in February, I called Customer Service, who indicated because my name was not on the account, they could not talk to me. When I explained the problem, they indicated I would need to fill out "forms." I indicated that I did have power of attorney, which I sent to them along with a copy of my mom's funeral announcement in the newspaper, and a copy of the VA hospital bill showing when my dad had been admitted indicating we had sold the home in January and was not using their service and requested it be cancelled as of January 1, 2015.

Well where to start? A new modem I was promised and never got, high speed internet which I have never had! Getting what I paid for also never got! Good service, now that's a freaking joke! I am stuck with these jokers because no one else will come out here! My net will randomly crash for no reason, has been doing that ever since I have had them! I need the internet for my everyday life! Even when I try to play online my bad connection affect the other players making them quit early to avoid my freaking bad connection! If I could I would spit in everyone affiliated them's face because they are truly unfit human beings without and freaking purpose but to cause me rage.

I have spent more time on the phone with CenturyLink than my own family! They advertise that they can bundle with DirecTV and give you a discount and it never works. DirecTV claims that the discount is $10 per month and CenturyLink says it is $5 per month-first problem there. They have no idea what the actual agreement is and contradict each other when you talk to either company. Recently, we tried bundling YET AGAIN and after one month, what do you know?? It stopped bundling. My husband and I figured it was due to the fact the we bought a sports package through DirecTV and waited 'til the season was over to call (we didn't want to spend any extra time on the phone with them). Turns out it wasn't because of the sports package, it just unbundles and no one can solve the mystery.

I recently moved from Arizona to another state. I called CenturyLink who told me to take my modem with me when I move. Now, five months later I find out they are demanding $108 to pay for the modem because I didn't return it. I called their customer service who could care a less that one of their employees lied to me. I am done with this thieving company that is run by a bunch of lowlifes.

Synopsis: CenturyLink intentionally disregards customer requests to cancel services and does not enter notes so when you call back they claim they have no record of it. They then proceed to bill you for the disputed period and, to add insult to injury, they add late fees on top of a "contrived" bill which should not be there in the first place. RECORD ALL YOUR CALLS with this company as it is your word against theirs and they have the abusive power to damage one's credit. This is fraudulent and I am surprised that the FTC has not prosecuted them based on the negative reviews given.

This company routinely uses bait and switch sales techniques, which are knowingly illegal and personally I cannot understand why they are still permitted to do business in the US. What people who are dishonestly billed for much greater amounts do not seem to be doing on a regular basis is reporting them to their state's ATTORNEY GENERAL!!! File the complaints! I agreed to internet service for around $40, including taxes and fees. The sales representative specifically stated she could sign me up for the $30ish plan, with taxes and fees would put my bill around $40. I was billed the correct amount the first time, following bills were over $50.

Not only am I subscriber but also a retiree. Fluctuating monthly increases never a decrease since Dec 2014 to my March Bill. I have seen increase in Basic monthly Service charges in excess of $18.00. When I call I get every question under the sun and not to deal with the issue have had previous trouble reports with their PRISM service freezing pixelation and always told it's the sun affecting signal spring and fall - yes but not 12 months a year! Always on testing to home - they say it’s a problem in my home and I accept the charge but no one ever comes. Thankfully I am not charged. This is it - switching to SAT TV. OH! Their message line I get messages sometimes 3 days after someone calls. Lousy company.

I called one month ago to make two simple requests: 1. Remove home phone service 2. Keep my internet at a reasonable promotional price. Centurysucks could not deliver. After hours on the phone with many CenturyLink customer service reps. and departments, all I ever got was the run around, lies, and absolutely no service or resolution. I couldn't even get any of our conversations confirmed by email like most all other reputable companies do. After being on the phone for more than two hours this last time, and learning that an appointment for a service person to come out was never recorded in their system, I demanded cancellation of our 26 year account with them. I don't even trust them to get that done, either. Order #'s seem to mean nothing too. They lie, lie, lie. They waste a lot of your time, and they create a huge amount of unnecessary stress and anxiety!

Have had CenturyLink wireless for about 3 years now. Pay for 7 Mbps, lucky if I get 1.7. They told me it was my router and I would have to lease a new router so I did that and service is still horrible. They keep telling me to take time off of work so they can send service and I keep telling them the issue is with their equipment outside. Makes me crazy. They do not give you any credit of any kind for the horrible service and want to make you stay home so the service guy can come and when they do, does not even come into the house as the issues has always been with their connection to our neighborhood. Neighbors had same issues and finally changed to Xfinity!! I am so done with the runaround from CenturyLink and no compensation in 3 years!!!

I paid for a subscription for my sister in Utah for over 3 years. When I terminated service I was assured that any refund would be sent to me. I received a statement saying I have a credit balance of $64.82. When I called to request the refund, I was told that "we cannot discuss the matter with you!" even though I had paid for over 3 years, had the account number and password!!! When I asked what my recourse could be (the statement with my name and credit amount was in my hand!) she said there was nothing I could do! YIKES!!!!

For three weeks now we are trying to get a second telephone line installed. The tech was out two times, and it still does not work. The line already existed. He/she only needs to split the line from the current phone line. Still does not work. So called again on Wed. They promised today Saturday, between 9:00 and 13:00 someone will take care of it. Called them at 12:30 to ask where the tech is. On the phone with some dimwit for an hour, who first claimed that there is no order, until we read them the email with the order number. Then said, the tech will come later in the day. Still has not shown up. And on top of it, the customer service people are trained to say: "Thank you for choosing CenturyLink." The problem is, we do not have a choice where we live. So much for all that crap about deregulation and competition.

I am paying for high-speed internet through CenturyLink. One of their reps told me last year that they had oversold in my area and I believe it (Of course everyone else at CenturyLink denies that now). During the day at best I just under 60% of the speed I am paying for but in the evening after everyone has gotten home I get less than 40% of what I am paying for.

I was promised a certain $ rate with discounts. Got billed correctly maybe once. Customer service never issued the credits they promised, and hung up on me and transferred me mid-call to wrong dept. CS rep refused to put a supervisor on phone and refused to give me email and contact info for where to voice my complaint. No one takes responsibility there. This company is getting away with criminal behavior. Please, everyone on here reading or posting: take the time and file complaint with the FCC. This company and its CEO/officers need to go to prison. And do not pay them another dime until they fix your problem. I cannot believe how many people are accepting this criminal behavior and paying them. THEY ARE ROBBING INNOCENT PEOPLE. FILE WITH THE FCC - Don't JUST complain here!!!!

We have had our phone ** for almost a year now. We apparently were given a number that was active for another customer last year. Her name is ** of Fuquay Varina, NC. She actually called me and found out we had the same number. She then went into the local office and requested a new #, which she now has. However, our number is still listed under her name as well as ours. We continually get calls for her and other members of her family.

CenturyLink has changed our bill amount every month since we signed up for their service. Every time we call we get a 2 to 3 hour talk about how they cannot communicate with the people at Prism and it is their doing, or that we need to be transferred to the accounts and billing department only to be told that the previous conversation was not communicated to them and thus the previous problems keep coming up. Their inter business communications is non-existent and as a result we are overcharged on a monthly basis by almost 75%. They admit their mistakes yet do nothing to correct the recurring issues. Do not subscribe to this service. It is not worth the headache to deal with them.

This service provider is awful, their customer case the worst... they keep transferring.. they do not understand the problem. I moved from one apartment to another apartment.. It generated different account number. I use to go to my login online and pay amount. They say all the money I paid was going to previous account which is closed and now a big amount is due on my new account. They are not responsible for the may I paid them. What a cheaters...

I had service in September for not even a month and cancelled. I was never told to do anything, contacted or sent anything about return a router. I have had the worst customer experience of my life with this company and now I owe you $119 after poor training and bad customer service. I asked for technical support a few times and it took forever to get assistance. I get it's a policy to send stuff back but now I'm expected to go back and read that information to know that policy when I never even started using the Internet cause it was so crappy.

I have been with century link since 2006. I have had nothing but problems. THEY RIP YOU OFF!!! They take your money and are happy to do it. 8 years and 860 dollars for a 99 dollar modem. No help with anything and no discount! Warning stay away!!!

First, my bill was wrong for the first 5 months with this company. Every single time I called I was transferred multiple times and then hung up on before I could get anything fixed. Then when I get a collection notice, although I still had service and had never been disconnected or owed anything, I call and they refuse to give me a letter stating I didn't owe anything and had not been sent to collections although they could verify this on the phone. Then I get the collection placed on my credit!!! I still have service with them and do not owe anything! I know when I call them I need to set aside 5 hours to be hung up on and call back after being transferred to many different people.

Centurylink is absolutely terrible. It started off with them charging me for a $200 dollar router I didn't ask for. They then started charging me an extra $10 on each of my bills. I called 3 times to get this fixed and after the third time it finally did. I was only paying what I owed, so the amount I owed built up over the months it took to take the $10 off. They then shut off my internet because I owed $50. I called, got it restored and they told me I would be charge a $25 fee. This is outrageous to me considering I was paying what I owed. I then called to try and get it removed. I have never been treated so bad over the phone by anyone. After 10 minutes of her interrupting me, the lady said I can either pay it or get charged a $200 cancellation fee. I am absolutely horrified by centurylink and will never use them again.

CenturyLink has been billing me for about 10 years for an additional listing for my residence phone. I finally realized that although we requested this service when we first got our residence line, we hadn't seen that additional listing in the phone book for some time, although we are still being billed $5 per month! I called and hung on for 20 minutes and they hung up on me. It internet-chatted for 30 minutes and they did everything but laugh at me! I finally called their Escalation Department today and after talking for 30+ minutes they finally offered a year refund! That made it about 10 years short! I will talk with my lawyer and see if he suggests Small Claims Court! I'm retired, it would just be entertainment for me, but they would actually have to send someone!

I had Century Link DSL a couple of years ago. It sucked, so I switched to cable. I HATE the cable company, but I hated the phone company more. Two weeks ago a sales person knocked on my door from Century Link and told me there was now "fiber optic to your neighborhood", and listed the following benefits: 40 Mbps download, SUSTAINED. Not "burst", and not "up to 40." 40 Mbps, period. Phones no longer subject to power outages. "Always on", true dedicated land line.

I called in because I had a loud humming noise on both lines inside my house and was told someone would be there in a few days. I explained that one line is used strictly for business and I needed it to be repaired asap. They assured me it would be taken care of quickly. 13 days later the tech shows up, after I have talked to customer service and several repair supervisors on almost a daily basis ever since I had placed the call.

CenturyLink SUCKS. Do not get this. Not even worth $10. 0.50 Download Speed and 0.14 Upload Speed? WHAT A JOKE.

I started services with DirecTV in December 2014. I love Direct TV. Unfortunately in the area I live in, the only internet provider is CenturyLink. I was very skeptical to call as I've heard so many horror stories from consumers about this company. Since I had no choice, I called for a quote on wireless internet service. The young lady who quoted me wasn't pleasant or professional. She did not sound as if she had any knowledge of what she was talking about and kept on the phone for a very long time. There was also a lot of awkward silence on the other end. Finally she explained she would have to run my information to find out if I would have a deposit and assured me that with my Verizon Wireless service and DirecTV, I would get some sort of a discount. I allowed her to run my information. She then advised I would have a $50 deposit. I explained that I did not want the service and to delete my information out of the system.

I've had numerous issues w/ CenturyLink, billing, installations, you name it, I've had it. Detailed as follows: CenturyLink Internet customer in CO for 3 years - happy, never had any issues. Moved to NE, cancelled CO service. Set up appointment to have PRISM/Internet installed in NE. I just found out that the modem return for CO (which was sent in a timely fashion) was billed to me, but apparently not sent to my new address in NE (is their data base too big that they can't keep track of their customers?), and so I've had a balance showing on this account of $107 for 9 months. They sent me to collections and the only reason I knew about it is because it showed up on my credit report, which is currently being disputed. The initial installation in NE for PRISM/Internet took 3 times, as the order kept getting put in wrong. Once it was installed, worked great.

I used CenturyLink for my internet service at ** from October 2014 to February 2015. When I moved to a new house in March 2015, I elected to discontinue my internet service because the new house was not wired for a DSL model, which is the only option CenturyLink offers for internet service. I called to cancel my service on March 9th 2015, the agent represented that there would be no further charges, should I return my DSL modem, which I did. On March 17th 2015, I received an email from CenturyLink stating that I owed $178.45 in early termination fees.

Was sold a bill of goods regarding CenturyLink Internet being faster and more reliable than Comcast. One week into the contract, the Internet went down 30 hours ago and I'm being told it will be down another 2 days or longer. I'm being given no remodity other than having to wait it out. I was on hold with their customer service over two hours today and cut off twice. I'm going to cancel the service tomorrow and transfer back to Comcast. I work out of my home office and can't deal with disruptions in service like this and have never experienced this kind of thing the past. CenturyLink is horrible!

My parents are elderly and have health problems. My mother is required to call in blood work numbers so her blood thinners can be adjusted. I expressed the urgency of this to customer service when I called on 3/14/15. I have spoken to 2 supervisors and four representatives today, 3/16/15. I was told in order for a repair to be expedited I need to have my mother's cardiologist fill out a critical care form. I am in the process of taking care of that, but to have to go to such lengths to get a company to do what they should is ridiculous. My parents pay for phone service and expecting to get what you pay for is not unreasonable.

For several months, CenturyLink had guys running through the neighborhood, promising faster internet service than what they previously had. So I took the 30 Satisfaction trial that they promised, and after testing the service, side-by-side with Comcast, it was twice as slow. They changed my phone configuration, and now I have to pay to have Comcast back out to change it. Plus, I now get a $202 bill, which I was able to talk them down $140. I will never deal with CenturyLink again!

I used their services 2 years ago. When I moved I called to terminate the service. They told me that I had already paid for the equipment and that I didn't owe any money. Now they sent me to collections without ever sending me a bill.

My mother's husband died in the year of October, 2011, at which time I moved in to help take care of her. I informed the person of this when I change her phone to my old phone, that same month, so that I did not have to inform my 70 plus clients that I had done so. The person I was talking to did not inform me of nothing that I needed to do so I thought the matter was over. One year goes by, and I find out that you people continued taking money out of her account to the tune of over $3,400.00.

I have had CenturyLink internet for two months. I had home phone service for several years. The first issue was receiving my bill when I was urged to go "paperless" by the company. I stopped receiving bills, as in no billing emails although I received all other emails from the company. I called, I chatted and was assured they were being sent. Well, I finally just stopped the phone service after being charged a late fee and was told that it was my responsibility to go into "my ACCOUNT" to find out the charges.

Do you remember the wonderful Comcastmustdie.com? Well I wonder if some techie would establish a website called "Sinkcenturylink.com.” Two hours worth of frustration today, including an internet chat that gave me zero satisfaction. The rep. really just kept saying yes, yes everything is fine.

I had ordered phone and internet services thru the internet phone number and spoke to a man named **. He quoted me a price of $54.99 a month auto pay for both services plus taxes. He said he would give me $80.00 credit to help with the install on my first month’s bill. I received my fist bill for 1 month and 13 days for $358.41!!! I called customer service and the women I spoke with said she could take the $80.00 off I was promised but the monthly bill would be $61.95 after a $15.00 discount. I asked to talk to a supervisor and was rudely told that the bill was $96.90 a month with a $15.00 discount making it $81.90 a month.

Horrible service, can't do a single thing correctly. Stay away. Really. We put up with them when they weren't charging us for cable, but they should have told us all we need to know. If they're so incompetent as to fail to charge for service, they'll do other things that aren't in your favor.

So, after moving to my new home, I find out that I must use CenturyLink, with no choice of using anyone else. I had been attempting to set up service online for nearly a month, but they told me I couldn't EVERY TIME due to the previous residents not paying their bill and having continuous service. I told them there was no service at my address but they would not assist me until the other person took care of their billing. How is someone else's bill my issue??

I signed up for CenturyLink because their salesperson said I would get 15 megabits per second, which sounded much better than the free 5 megabits per second from Google. But when I got my welcome email from CenturyLink, they said I would only be receiving 1.5 megabits per second. This was an outrage. I called IMMEDIATELY and before anything was installed, to cancel. The person on the phone assured me that they would cancel my setup.

Century link has a loyalty program which provides lower costs for service. The loyalty rate is for a one year period. I have been with century link for 10 years 8 months. Every year I call to get the new loyalty promotion rate. This February was the last month of my 12 month promotion so I called for a new 12 month rate. I was told that I could continue on the previous year's promotion for an additional year. I was given a confirmation number and secured the agent's badge number, my next bill instead of continuing the previous year's rate was increased by $56.48. I called CenturyLink and was told that the February conversation had been logged but the contract was put on hold and they could not honor it.

I had a package plan phone and internet and was in a 5 year price lock but some sales person for their self gain removed me from my pricing plan without my authorization and every time I called them for resolution they kept lying to me telling me I was still on plan but it's just the way it added up. Finally I seen my breakdown of my bill online and stood my ground and finally someone admitted that I was no longer on it but it had been too long. This is after calling month after month some saying they would give me credit that never came to pass.

I've read some of the reviews on here and can only dream of getting service that good. The service I have received from them is bar none, the worst I've ever dealt with, and I've had a root canal done by someone I can only assume was a drunk vivisectionist, oh and Comcast. The company I work for has a business account with them. We use them to run our call center and our data. In one division we use their EZ-Route phone application. Also we use their VOIP services and run data through them in a second location.

My wife and I are Senior citizens and we are having a hard time making ends meet. We have called CenturyLink about our bill several times because our bill keeps going up. I have asked them to please adjust our bill so we can afford it and we just keep getting promises and the next bill is higher. They have some talkers who work for them. They promise you it is taken care of but it never happens - Just keeps going up. What has happened to our country? The customers are not treated fairly, I am very upset about this. Wish it could be corrected. Who can I turn to for help?

Having a bad experience with canceling my internet and prism TV with CenturyLink. After only 3 weeks I decided to cancel my contact. Was told upfront that there would be no charges whatsoever so long as it was within the 30 days. Called to cancel and got a confirmation #, service was terminated the next day. The next week I get a bill for $293!! Two weeks later I get a letter from a collection agency! I finally get all my info together before calling the customer service #. I get the Direct-TV division!

Scammed me on my monthly bill. I was told I would be paying $32 a month for 6 months. When I got my 4th bill I was charged $80. They are refusing honor the original monthly charge. Do not sign up with this company. You will be ripped off!!! I had to cancel and sign up with another carrier. I wish I would have listened to all the other reviews.

Bait and Switch. What a fake, fraud, and phony way to conduct business! First I signed up online and agreed to a price. I received an email confirmation stating the price. The first bill was not the price I agreed to. I called and said I understood the taxes and the other fees were additional. But, really, no matter how I totaled the numbers they did not come anywhere near what the paperwork sent to my email said I would owe on a monthly basis. Explanation by CenturyLink representatives? Canned responses from two different people.

On February 2nd 2015 I ported my home phone and Internet to Baja Broadband from CenturyLink. Once a phone is ported over to a different company your old account is null and void, not by CenturyLink. They create a whole fake number and try to charge you for what they call a stand alone line for Internet. I tried to talk to 2 supervisors and found a kindergartner would provide better customer service as CenturyLink has no idea what customers service is. I was told they could charge me whatever they want until I call to cancel service that porting a number is not enough! Wonder if a attorney would feel the same way.

I have been a member 2 years. 3 months ago I called to upgrade my acct and a new acct was mistakenly created that I was unaware of until 2 weeks ago. I was forced to pay on both accounts in the same month before they turned my internet back on. These things usually don't bother me but I feel this is unfair to me as a member for a company error made. I understand mistakes happen, but I have called at least 6 times in the past 2 weeks. And I was always told something different. I no longer want to be with this company and will be looking elsewhere...

We got CenturyLink in 2013 for internet service. It averaged $55 @ month, our bill ALWAYS came in Spanish, even though I complained 4-5 times. Our bill changed to almost triple. I called again. I was told we had a 'promotional rate for 1 year'. I didn't know that. So, the only way I could keep my internet was add a phone line, internet would only be $19 @ month. I told him we are retired and live on a fixed income, and cannot afford more than the $55 @month rate. He said ok. I paid my usual bill that moth. The next bill came (in Spanish) and was $230.00!!!! What? I could reach them, our phone line didn't work, we never used the phone or gave out the number. They disconnected the phone and internet.

After being a qwest/centurylink customer for 14 years I was hung up on almost every time I called. I had no phone service almost weekly & Internet was just as bad! Switched & still getting a bill? WTF? DON'T USE THIS CRAP COMPANY!

First of let me start by saying that I have NEVER experienced such rude customer service in all of my near 50 years (and I used to have Comcast as my internet/cable provider). Every time I get the wherewithal to actually call in, I usually spend anywhere from 1 1/2 hrs to 4 hours on the phone. This last time, I was transferred SEVEN times and each time I spoke to a new person, I had to re-verify all my information. When I first started with Centurylink (about 2 years ago), I was overcharged by $200 on my third statement. I have tried all this time to get the mistake corrected but have yet to be successful and since then my bills have steadily crept up in cost. I started paying around $165 a month on average and now my bills are around $200 with no explanation.

Like do these people get paid for taking a ** ? If you need reliable customer service don't count on that with centurylink. They add charges, give you wrong information, hang up on you 30 times that's if they finally get you to the right people that can help you after repeating your situation 15 times! I'm so unhappy. They need to boycott centurylink- shut them ** down!!! I'm ending my service forever!! Beware of centurylink, they’re pathetic. Train your workers right? What do they just sit around being low life's all day- that ain't even called a job. They can just hang up on whoever they want!!!!

I have been a customer for 3 years and pay over $2,500 per year for my services. Two of my set top box remotes stopped functioning correctly. When I contacted Century Link to repair or replace them, the solution was to replace them - for a cost that will be charged to my account! It's only $10 per remote, but the fact that they would put that on the customer is offensive, especially when you consider how much I already spend and the length of time I've been a customer. You would think that after spending nearly $1.9 billion in 2014 on dividends and share repurchases that they could cover the $10 cost to replace one remote per box every 3 - 5 years.

Within the last 6 months this is the 3rd or 4th time I have picked up my receiver and had no dial tone. They "fixed" it the first 2 times it happened but it happened again just recently. I have to go to my work to retrieve my voice mails.

With the rising cost of internet and phone I decided to switch from my old internet provider and give CenturyLink a try. They "offer" a 30 day opt out period. So I bought a modem expecting to stay with this company for a year. 20 days into the service I rarely had even half of the 40 Mbps that the company claimed I would have access to (hard lined not just wireless) so I switched back and cancelled. I was told by a customer service rep that they would be sending out a call tag.

My billing cycle ends on the 20th of month. So my first bill had 18 days plus one full month. The 18 days dollar amount was 33% HIGHER than my rate for the full month. What kind of fair practice is this? Each bill I have received from CenturyLink has been nowhere near the price I agreed on 3 months ago when I started service. This sounds to me like 'bait & switch.'

We can only have CenturyLink where we live. The equipment is archaic. Nothing works. The only internet speed I can get in my area is 1.5 mbps. The bill is constantly changing, ranging from 43-103 just because?? We had a landline with them previously but they could never stop the screeching on the line so I ended that service. We are planning to move soon & the service has been so terrible that one of our first questions about a neighborhood or area is "Please tell me you don't have centurylink here!"

I've been a Customer for 2 1/2 years and have dealt with tons of billing issues. I call a few months ago and was offered a 19.95 a month plan as long as I enrolled in auto pay. I agreed to it. I called today because I received a bill today that was 65.80! Jan was 19.95 but Feb was 39.95. The agent I spoke to was not friendly and lacked customer service.

I cancelled my internet service February 4, 2015. I was paid up to date, expecting a check for overpayment. Instead, I got a bill saying I had a $200 early termination fee. I called. One person told me I had rebundled in January (untrue). Another said that when I called & received a $5 discount in Jan. I was automatically under a new contract. I agreed to the discount, but not to a contract. She said anytime you agree, you are under contract. It was their word against mine. The only way to not pay was to go back to Century. Why would I go back to a company that is so sneaky?

Because of my planned relocation to a State that's not serviced by Centurylink, I called this company in December 2014 to notify them to discontinue my services in January 15, 2015. I was instructed to wait for my final paper statement before paying for my final bill. I normally pay $120+ per month. So I was expecting that I'll be paying around $150 to $160 for my final bill since my phone and TV services over lapped for 6 days to the next bill pay period. Before January 15th, I received an email stating that I owe centurylink $242+. I have not received the paper statement until around January 20th.

I bought a used Galaxy S4 cell phone and wanted to get it put on a CenturyLink bundle and a monthly price quote for this service. I called and emailed CenturyLink to get an answer. When I called a got a very friendly CenturyLink rep. who put me on hold several times. Then he said he was having difficulty getting an answer and would call me back in about 20 minutes. He never called back. After a few days I got response to my email. It gave me a phone number to call for an answer. I called this number and was told he didn't work with customers but with only CenturyLink employees. He did tell that I would have to go to Verizon and get my phone set up then call CenturyLink and get the billing settled. I basically could not get a price quote and no help with Verizon's setup.

I wish there was a negative star to mark. Worst customer service ever!!! Avoid it at all costs. I have only had it for 3 months and I don't know why honestly. Every month since I started they have charged me 3x what I signed up for. When I call wait times have been an average of 1 1/2 hours - no lie. My wife and I have a system down where we call on both our cell phones and the house phone to see who can talk to or get helped first - no one wins in case you're wondering. One time the wait was so long we drove to the CenturyLink store while we were on hold with them and made it to the store still on hold. Pointless to go to the store when all they gave us was crappy attitudes and the number to the LOYALTY department (who we were on hold with).

About a month ago I was exploring alternatives to Comcast for Internet service in my area. CenturyLink is the only other provider and in the conversation it was revealed that their services were Dish based and therefore I was not interested. A month later (last Thursday) a salesperson for CenturyLink shows up at my door saying that they now offer fiber optic Internet after their "roll out" in my neighborhood. I was suspicious but gave them the benefit of the doubt since they offered a 30 day return guarantee. The Technician came to the house Monday and the modem showed up the next day. I take it out of the box and the letters DSL (digital subscriber line) are on the modem. I immediately start thinking about the large number of elderly people in my neighborhood and how they were going door to door pushing their fake fiber optic service. This is an outrage on many levels and should not be tolerated.

I needed to switch my telephone from Verizon Home Connect (another story there-they sold me something that didn't work in my area but at least they let me out of my contract-no hassle) to CenturyLink. I already had Centurylink internet. I saw a deal on a flyer and called to subscribe. No problems so far. They quoted me a price but they never tell you that there will be about an extra $20-$25 in taxes, fees, etc added to that amount. So when I got the bill I was speechless by how much the bill was. Other items the salesperson said they would credit me for the installation charge (I did my own installation, already had a modem) but the credit was not on the bill.

I'm glad I'm not the only one with rage - CenturyLink seems to thrive on anger though. I'm tempted to team up with my neighbor to share internet service, but I try to choose the right, to be a good person. CenturyLink is adding services to my bill without my authorization, and they won't fess up.

They installed line...It broke. They wanted me to pay for a line I already paid for. Then they kept me on hold 27 min then hung up. This, after being a customer For 15 years -- I'm paying 90 dollars a month. I use my landline 2 or 3 times a month, need my wifi, that is why I keep CenturyLink even though it goes out 5 times daily. What am I to do? I am 62. My family lives in NY and I live in NM. I need to talk with them. I say, for shame.

I moved nine months ago. Instead of transferring my service, CenturyLink started a new account for my new address. Charged me for both accounts without a bill or email for my old address. I just noticed this (as the automatic withdrawal was being taken out of separate accounts). Called them up...had two different supervisors tell me I would be reimbursed, including one that wrote me an email telling me I was owed the money. What really happened? Three months out of the nine months are being reimbursed, and a "sorry, that's all we can do"...it was my responsibility to call sooner. They're worse than Comcast.

I have had CenturyLink internet only for 4 years. My internet was unreliable and slow (per CenturyLink 1.5MBS) and not forecast to improve. I finally decided to change service providers. When I called to cancel my service I was told that I would be charged early termination. I asked how that was possible and they said that I had verbally agreed to extend an agreement I really did not know we had. I did not agree verbally or any other way to an extended agreement with Century Link. I had placed a vacation stop on our service last summer. I was annoyed when I discovered that they would not reactivate over the internet and that when I called I was told that it would take a week or two to restart. I suspect that the refusal to deal with clients online was in order to claim that there was a verbal agreement of some sort. There was not.

After problems with not receiving calls, being cut off, cross wiring with other lines, etc. and then the phone line went dead altogether, with the 3rd technician telling me I have to dismantle my backyard shed and fence or they can't fix my service as it is up on a pole. THE POLE IS NOT EVEN IN MY YARD; IT IS IN A YARD ACROSS THE FENCE AND THAT IS WHERE THEY NEED TO ACCESS IT. I have now been without service since last week with no help in sight.

CenturyLink is not worth the energy you put in dialing the phone. After several hours of trying to get internet in my area they told me I was approved for a no fee activation and that I would receive a modem. After several minutes on hold they ran my credit great fine. I was transferred 3 times all in this period to someone who asked me the same questions over and over. Now remind you I do live in a very rural area where service is not easily available. I would've went with a another company if I would've had the choice. Anyhow I was told my modem would be mailed out for a 25.00 deposit.

I've been with CenturyLink since they were Qwest and longer. They had been creeping up my bill a year ago so I called and we set a new monthly service rate at $35. Auto pay from my bank account. I just happened to check and discovered they have been pulling more than twice that for the last three months - now $84.00! No change in service (except yet slower speeds and more latency!), These guys are crooked!

I returned a wireless box, remote and the wires with it on Dec 23rd 1914. My next bill dated Jan 23rd, 2015 was for 713.44. I was being charged for the equipment I returned. I sent a copy on the receipt on the return and paid the difference of 173.82. I got an e-mail saying my next bill with charges for the equipment. Trying to talk with anybody in the accounting dept is impossible. At my wit's end. HELP!

...service at its best. After reading the honest reviews on this site, I decided to chip in. I've been a Centurylink subscriber since the later part of 2011. My tenure with Centurylink has been horrible; Centurylink is the only wired service available in my vacation home's area (east mountains of NM). I have called and emailed them on several occasions to let them know that even though I'm allegedly receiving 7 mbs, the most mbs I am able to measure is 3.8 to 4.3 mbs; I never pass up the opportunity to remind Centurylink that I've been to Third World Countries that have better internet than they do. I'm paying approx $180 per month for the bundled service that includes DirecTV and phone. In my other home in Florida, I have Bright house service, and I pay $161 per month for the bundled service, and their internet speed is 150 mbs! This comparison should speak for itself, Centurylink is a ripoff. If you're able to switch, then do it... When a new wired service is available, I'm out of here.

I'm moving in a few days and needed to transfer services to my new address in the SAME town. I already had my electricity transferred, that only took 10 mins or LESS, next was the internet... I called and what do I hear after reaching an agent? What sounds like a PARTY! WTF! He asks me for the account numbers which is standard and asks what I needed to do, I tell him Transfer, he says "ok Cancel, let’s see what i have to do.” I then tell him no just transfer, he laughs say's "oh i'm sorry." I tell him the new address all the while him having to repeatedly ask me for what I said. I'm also having issues understanding and HEARING him because of all the damn noise in the background and his heavy accent. I lived in California and can handle a Spanish accent, but not when i'm inconveniencing him by rudely interrupting his office party.

They billed me for a time that I wasn't even living at the residence and won't fix it. They have the worst customer service representatives that don't know ANYTHING about what they are doing. They continue to transfer you and make you wait for someone who doesn't know anything either. They overbill you and just care about getting your money and not giving customer satisfaction and guest experiences.

I really think tying two soup cans together would give me better internet service. Have had them for two years and one of the worst choices of my life - billing that never makes any sense, bad customer service and paying premium pricing for service that sometimes is a little better than dial-up. CenturyLink is awful, they are a company that cannot deliver on what they promise.

The service was terrible and they do not honor their guaranteed satisfaction. They say in their paperwork to do it online and then they say I should have called in. They are the worse - went back to Cox. I did try to have them try and resolve it before I left and they stated it worked fine. Cox is better. Very disappointed that they want to chase me down, and not honor their word, it was in writing. Will see them in court.

I was told that we would be billed @ the promotional rate of $19.99, if I didn't disconnect the services (prev paying 104.00 for internet with them). The Month after (Dec 2014) we received a bill of $64.00. I called to inquire about this. I was told the promo only applies if we enrolled in Auto-pay... I was never told this by the representative, or I would have continued on to disconnect my services. I am so angry with this company. They said if I want to disconnect I have to pay $200 for term fee. I was the one mislead by THEM!! I told them they misrepresented and fraudulently mislead a customer without discussing "Terms" of their promo. Fortune 500 companies have gotten so accustomed to this type of behavior.

I signed up for CenturyLink's service on December 8th, 2014, to be installed on Dec 20th. Shortly before the 20th, I received a call from CenturyLink that they'd offered me a deal that was unavailable in my area. I went through the process again and signed up for a more expensive rate ($70.84 a month). When the day of installation came, the installer was unable to get signal to my house because they'd forgotten to cancel the first offer and there was now two orders open on my address. It took most of the day for them to sort it out, but I eventually had service.

Recently I changed my telephone service provider from CenturyLink to another provider for a savings of about $30.00 per month. Considering the poor quality of their customer service and the poor quality of service they provide, this should come as no surprise. Upon receiving my final bill, I noted a 'disconnect service order' fee. Apparently CenturyLink wants to not only offer you poor service at outrageous prices, and horrible customer service, it wants to also to charge you for getting rid of them! A more outrageous and obnoxious company to deal with I have yet to see, and I even have Comcast! Stay away from this provider. They do nothing but offer substandard service (or lie about the services they do offer, some of which they can't deliver) at an outrageous price and offer execrable customer service while doing so!

I signed up for 12 mbps when in reality I was getting maybe 8 on a good day. Service would drop every day if not every 2 min. I work from home, so having reliable service was crucial. When you go to cancel your service (this is inevitable because they use phone lines and they know their service is poor) they will charge you a cancellation fee. I asked to have this waived as they could not provide the service I paid for and it was unreliable (this was confirmed by the tech they sent to look at my line). Even then they refused. Saying that in my contract they can provide from 1.5 - 12 mbps. I ended up having to pay $195 to end my contract. It's not worth the money and I will never use their service again. Either way they will make what they want off of people. So save yourself the time and stick with cable.

I had a service with CenturyLink and DirecTV about 6 months ago. I had to go over sea so I canceled my contract with both. DirecTV was nice and fast. Everything got done right there without any issue. But here comes CenturyLink bringing me issues. I just came back week ago and I happened to receive a letter from CenturyLink which I got charged for the months that I did not even had service with.

These folks just arbitrarily raise your bill whenever they choose. Sometimes they say it's an error and they will deduct it from the next bill, they do not. Other times it's something else. They never give you notice of raising their prices. When you call and complain they say really stupid things like...."oh, there were many complaints about this last month that they said they were going to send out letters to customers concerning the price increases...."

Switched from Comcast, hoping for a better experience. CenturyLink's customer service is lacking at best. They employ nothing but snarky people who could care less about actually helping you. My accounts got screwed up from the get go, and I got 6 different answers from 6 different people. They take over a week to contact you back, and when they do there is no actual resolution! It has been a nightmare, and I wish we had never switched!!! CENTURYLINK IS AWFUL!!! Subscribe at your own risk! They messed up our DirecTV account, didn't even know that THEY were the ones billing me for DirecTV!!! The right hand has no clue what the left hand is doing!!!

They prolonged my service set up longer than their tech guy ensured me was needed, then did not deliver by the time they started billing for service. So I am paying for a service I am not receiving and they can be jackals because they are the only not data based internet available in this area. Their customer service excels at make customer upset and stressed.

I was a faithful customer of CenturyLink since 1998 for home phone service and then expanded to fax and internet service. In 2014, the internet service simply was becoming unusable as speeds were degrading quickly. I worked numerous times with technicians to attempt to resolve, performing the same tests over and over again and not getting anywhere. I finally had enough and asked for service to be disconnected as it was going to be necessary to switch providers to allow me to continue to work from home. At that point, I continued to receive bills from CenturyLink. I then called and spoke to THREE different departments at CenturyLink which provided different answers on "why" and "how sorry" but "they couldn't do anything." It ended up in a conversation with their Billing department saying the charges are valid and couldn't be modified and it would affect my credit unless I paid.

I signed up for high speed internet and DirecTV. The internet was dial-up and impossible to access. I had phone cords snaking across my kitchen counter. I cancelled CenturyLink within 30 days. I returned the equipment. I am being billed for 193.37 by a collection agency.

In Feb 2013 I deployed to another country for the Military. Prior to my Deployment I called CenturyLink to remove myself from the account and put it under my ex-wife's name. I was informed that it couldn't happen over the phone, but needed to go into the office. We then went into the office and filed the "change of responsibility" that was needed. I then left the country.

Centurylink promised an average 40 mbps. I daily get an average of 23-37mbps. I can't stream on demand shows and movies from DirecTv. Speed drops even lower I. Friday-Sunday. Tech support is all newly hired and poorly trained. I'm switching to another provider tomorrow.

This terrible company has a user-unfriendly website - try to hide contact phone #'s - and when I finally found one, the automated system refused to give me a live person, actually hanging up on me THREE times. My sorry apt. complex Caribou Apts. in Ft. Collins, CO locked us into a lifetime contract with Centurysuck, as the only way to get DirecTV, the ONLY option for television service. I lose service EVERY time we get more than one inch of snow. (Snow, in CO, imagine that!!?) After promising a heater on the dish, which by the way the local CenturyLink moron placed where it's impossible to get near in bad weather, this Satan-owned company has the nerve to charge each resident a $4 per month "maintenance fee" for doing absolutely nothing.

DO NOT GET THEIR SERVICES!!!!! They do NOT bill correctly. They will assure you month after month that your bill is now corrected. It is NOT corrected! They are completely incompetent! Then when you finally get a supervisor, they are rude and tell you that you are lying, that the bill you are reading them is not what you are seeing. They then refuse to get you their supervisor. You endlessly get disconnected when on hold and have to re-verify your account info over and over, getting nowhere. You then have wasted 8+ hours of your life and have gotten nowhere!

On Tuesday, 2/17 I contacted to Century Link to have my internet connection repaired; I was told no repair personnel would be available until Monday, 2/23, which is an unreasonable delay; I was told the repair person would be there in a window b/t 2pm and 6pm; In the interval, repair personnel came to my apartment building two times, but would not work on my connection while servicing other calls. On 2/23, I logged on to the website, where it showed that my service window had been changed from 2-6pm to 445-608pm; I was not notified of this change.

I created this account just so I could express how incredibly displeased I am with Centurylink's blatant lack of customer service and inferior product. I have had the service for over a year and almost immediately regretted the decision. The 'high speed' I pay for isn't even available in my location (according to THEIR website), it is near impossible to speak with a human being and when you do get a person - they refuse to change anything on your account without your account number (which isn't your phone number) and security code... Never mind the fact that you can provide all of your information. It's like they don't want to help you... I could deal with the inferior service if the people weren't so incredibly rude and unhelpful. Will never use their services again and will warn anyone that will listen against them. Don't walk. RUN away from this company.

Ok, the first time I called to set up internet service only. I was on the phone over a hour. Ok, equipment is on its way. Tech coming out in a couple of days. Well, tried to perform self-install. It's not working so I call the number provided in my set package. Well, the tech was unable to get to the box...claims there was a gate blocking the way. You can try to set up service until after 8 pm so I know it's late when I call tech support. The department I need to speak with is gone for the day. Call again first thing the next morning. First 2 people claim my order was deleted because the tech couldn't get to the box. I explained numerous times he was at the wrong address. The external box for the apartment complex even put the address in reflective stickers on the box.

I stopped and vigorously advocate that if you intend to do business with CenturyLink do it by fax, email, and chat so that you have a written record of what has occurred. From September 2014 through December 2014, I called and complained to CenturyLink that my bill was higher than expected and wanted to know what was going on. They gave me the pleasant run around that it was accurate. It could not have been. I was being charged $4.95 for voice services (assume voice mail) but my phone carrier was Vonage. Problems with their billing never resolved.

IF YOU HAVE NOT SWITCHED TO CENTURYLINK DO NOT!!! SAVE YOURSELF THE HEADACHE. I switched to CenturyLink under the Idea that I was not in any contract. I specifically asked for the MONTH to MONTH price full well knowing that it would be more than if I had a contract. I was fine with paying more for the peace of mind that at anytime I could cancel with NO FEE. Lo and behold, I call to cancel my services and they are trying to charge me a $200 fee for canceling (I would have no problem paying if I did agree to the contract).

I am very frustrated with CenturyLink. My account has not been updated since Aug. 2014. I have a difficult time talking to a representative. I just got off the phone to figure out why my bill was so high. I called and the first lady couldn't help me because her system was down. She told me to call back. This was at 5:15. I asked her to transfer me so she did. Another lady answered by saying "hello" and nothing else. Then she said let me look up your account to see why it is so high.

Since October, 2014 I have had an ongoing problem with CenturyLink's Customer Advocacy. They admit in writing their employee's error, say they will retrain her, but do not honor the agreement I made with said employee. These people are UNREAL and have no idea what the other is doing or saying. The PUC is a joke, too. They obviously share a bed with CenturyLink as they are utterly apathetic toward attaining a fair resolution. Anybody know if there is a class action suit going against CenturyLink's bait and switch platform? I'd love to sign in!

I have been with Century link for 4 years. Last year in September, I move to new address and move phone and internet to new address, but in new address they only have internet speed up to 12mbps, less than the old address 20mbps. They agree for me to try a month which I did, later they offer 20mbps and I upgrade for fee. I am very happy for another 2 month, then my speed start dropping bad. I called tech support and they explain that since a lot customer in your neighbor upgrade the same time and their copper cable cannot handle that speed, they have to downgrade my speed back to 12mbps.

I have an elderly widow friend who was having problems with her home phone. I told her I could call customer service and ask them to run a line check. CenturyLink kept me on hold for over 15 min. Then when I finally got a customer service rep and told her why I was calling, the call was disconnected. I had to call back and go through all of that again. The second rep said she couldn't help me if I wasn't on the account. Again, I explained it was a friend's phone and we just wanted a line check. I finally gave the rep my friend's cell number. Hopefully, they contacted her.

Feb. 18, 2015... So I have now been on my cell phone for 1 hour (at my expense using my minutes, we all know what this is costing me!) CenturyLink (CenturyTel) has changed their Email and LOST ALL my history and Email contacts. I do have to say... to his credit the representative "Michael" has been very patient in TRYING to help me. I have been on hold now forever as he says they are trying to retrieve my contacts as well as the Emails to my inbox... gerr.

My Experience with CenturyLink / Prism TV is horrid. This company tries to sneak in charges each month on the bill. I have spent hours on the phone month after month in order to correct the bills - sometimes overcharged by as much as $40.00. They take absolutely no responsibility for the inconsistency, fraud, time costs, etc. that they are responsible for. This company lies. DO NOT GET SERVICE WITH CENTURYLINK / PRISM TV!

On my initial call with the sales person I was told that my bill would be $211. I have a larger family so I was told that we could do 4-streaming at a time. I asked if I watched a recording if it would count as streaming and was told "No." After the equipment was installed I received my first bill and it was $498. I called customer service and was told then and only then that I was going to be billed in advance so the first bill will be larger than the rest of the bills. Customer service was really RUDE. The representative was chewing on something while he was talking to me and then started sighing like he was upset that I didn't know I was going to get this large bill.

Have not received one bill with the charges they told me I would be paying in 5 months. January 1/16/2015, received a bill saying I had a credit of -23.13. Today 2/17/2015, received a 'disconnect notice', saying I owe 84.13. I have to pay by 2/19 or they will disconnect my service. I chatted with the online deal, and they told me they can see where they 'caught' a mistake they made and charged the account for it. They didn't even allow me enough time to send a check through the mail. When I asked in the chat about it, they told me that there was nothing he could do, nobody can call me. I have to call the escalations department. It's 200.00 for early termination. It's worth double that. Extremely disappointed on how you handle your mistakes and how there is nobody who can fix it.

Dearest CenturyLink, over the last (just over) 1 year of using the CenturyLink service, my level of frustrations far outweighs my satisfaction. My latest installment playing the disgruntled consumer goes as followed (please keep in mind this does not touch several prior incidents, including but not limited to: extraordinarily long phone times, immense CenturyLink representative confusion, and just an inconceivable inability to solve internal issues)... To set the scene, it was November 14 and the trusty landline was required in my household for a brief time. While speaking with the representative about said landline, I was informed of the 20-ish dollar addition that will be included to my bill. I nodded my head in agreement and the landline was installed issue-free. One month later after the necessity of the telephone diminished, I made the never brief, always unsatisfying phone call to CL to cancel the aforementioned service.

I've had CenturyLink for about 3 months now and it worked less than half that time. I call constantly and they reboot it. It then works for maybe 15 mins. before it stops again. I'm literally on the phone to get it fixed for longer than it stays working. I wouldn't wish this internet service on my worst enemy (lol) - it sucks. I was also supposed to have a 21-day credit on my last bill and you guessed it...full price still. Lol. ** CenturyLink.

When my husband and I first got centurylink, it didn't seem too bad. 2 weeks later we started having so many issues with the Internet connection that even my cellphone couldn't hook up to the wifi. They are rude to customers, and they aren't even worth looking into especially for how much we paid month to month. They said we were getting 30 mbps but we actually got 7. My husband and i have switched to comcast... big relief. I reset my modem 8x a week. The representative had asked if I library nearby... what the hell?! I should not have to go to the library if I pay you for internet. Glad to be done with them.

Well, I see people complain about the internet who probably did the self-install, hence, expecting to get fast speeds out of a cat 1 to 2 that is 80 years old. Maybe if people who pay to have the jacks rewired, it would fix your problems. I just see so many stupid response from people. Go back to 100 meg internet with Comcast for 50 houses. I like my CenturyLink internet, and when they mess up, they make it right. Of course we do live in socialistic America. Just saying. I love the service, don't fall into the trap Comcast NBC is full of crap.

CenturyLink has repeatedly (5 TIMES!!!) lied to me about my rate. I call every time and have to be escalated to their retention department who promises me that they will fix my bill and get it back to the quoted rate. I've even got transcripts of this over Chat!! Inevitably I receive a bill for twice the promised amount or more. This has been going on since 2013!!! Avoid them at all cost.

I got a flyer in the mail to get CenturyLink and since I was having a problem with charters service while I was working out of town I thought I would switch so I could get a hold of my children. Set up an installation time. When I returned to my house a few weeks later I found no internet, dish or phone had been installed, just a modem tossed on my coffee table. Called CenturyLink and was told that the tech did not have everything he needed and would be coming back out. A few weeks later when I returned to my house I found the same thing and called again to get the same answer. This went on for about 6 weeks and when I got a bill charging me from the first time their technician came in my house and threw a box on my table I decided I had enough. I cancelled their service and told them I will not pay $336 for a box to sit on a table and I will continue to post about the horrible service and rip off routine.

I have the same complaints as the writers before me but I took it one step further and I contacted the FCC. They took my complaint and informed me they are already after CenturyLink so everyone please file complaint with the FCC and document everything. After calling CenturyLink and telling them I filed an FCC complaint against them they let me out of my contract with no charges then I was able to convince Comcast to come into the RV park that I am at and so now everybody in here has availability to have Comcast. Every internet company I called said I had to use CenturyLink. CenturyLink lied and said the owners of the park signed a contract so that we can only use CenturyLink. So the owners of the park got involved with me and we were able to get Comcast.

Their service is slow. We pay for 20 mbps and get 5. They say they fix it and they don't. When you try to use it it lags and is unusable. They are a useless internet service provider. I think a potato give me better service than this crap. I am getting a new provider. -1/10 rating.

Unfortunately, I had no other options for internet service providers, so I used CenturyLink DSL. This was by far the worst experience I've ever had with an ISP. They nickel & dime you every chance they get. I hate the fact that I was locked into a 1 to 2 year contract, and at the end of the contract, my monthly charge would go from an extremely high rate of around $45/month to $71/month (for 6 mb/s internet speed). They don't even bother warning you that your already exorbitant rate is about to go up even higher in hopes that you won't notice for a couple of months. I was supposed to be getting 6 mb/s, but most of the time, it ranged between 0 and 2 mb/s; and I had to reset my modem about once every few days.

We constantly get "looking for networks" and cannot get or send email or connect to the internet. We call the company technical support sometimes 3 times per night, to be told that it is our computer. Well all three Cell phones, the tablet and 2 mac computers all have the same problem. I don't have the same problem connecting at other locations just with Century link at our home. We reboot the Century supplied router etc and it works for 10 to 15 minutes and then it is back to the same old problem. We are actively looking for another provider. We have been told by a cable company that our complaint is common with CenturyLink.

I came to CenturyLink because of years of very bad service with Cox Communications. I am very disgruntled because when I set up my order, Century Link was scheduled to install and never showed. I called Century Link to reschedule the appointment to Friday February 13, 2015 between 10-2PM. At this time, I requested they set up my computer and was told I would be billed $100 for the service. In the meantime, Tuesday or Wednesday of this week, Century Link Technical staff dropped off the internet hook up and said that it was self-installation. I never requested self-installation! I called today and found out that Century had no record of the February 13 appointment date. Because of Century Link's unprofessionalism, bottom-level customer service, my computer is still not properly hooked up and I am not able to work at home. Although Cox Communications is bad, this treatment is worst!

Called in today with questions on my bill. Each month I'm receiving a different amount on my bill since I renewed. First month was $43, second month was $6 and this month was $51. When I first reached a representative she asked me for my account number. I told her I was sorry I didn't have it at the moment. She said, "Ok just a second," and next thing I knew I was on hold. 5 min later a guy gets on the phone. No idea why I was transferred but during this time I found my account number. I gave him the account number and asked him why I was transferred. He didn't know. He informed me I was being charged $39.99 for internet and $9.99 + tax for insurance that I had requested to be removed when I renewed service. Since there were no notes on the account stating I had requested it to be removed I still have to pay for it this month.

I wanted to like Centurylink. I wanted to like the competitive prices, the speedy service. But it wasn't meant to be. Here is my experience with Centurylink:

I had Prism installed in December 2015 and have had daily issues with the tv, phone and Internet. All 3 were intermittently out for 5 days. I work from home and depend on the Internet to get my job done. No work, no pay. Techs have been here several times a week and still the problems persist. When I had DirecTV everything worked every day. Do not switch to Prism!

Never take service from them. They are most worst services providers in world. I took their connection on Feb 2013. I took contract for a year and extended other year. Now I have to move my service. They told they can move my service to the new location on Jan 29th. I called them to move on Jan 22th. On Jan 29th I got call from them saying they cannot provide at new location as there are no service lines. They told they don't have exact time when they can get service in that location. They told I can cancel the service and I don't need to pay early termination fee as they cannot offer service in new location.

I live in a rural area and CenturyLink is our only hardline service provider for the area. Our cell phones do not work at our home, so I am reliant on a hardline phone. I am visually impaired and have several strokes over the past year. So, reliable phone service is an absolute must for me. When I inquired about starting service in July 2014, I was very concerned about price. Being disabled, I have to count every penny. I was told that the most basic service was less than $50/mo including the taxes and fees. Although it was more than I wanted to pay, I felt for the security of being able to call for help outweighed the cost. I accepted the plan and within a week I had service.

Yesterday I got my new monthly bill from Centurylink. I notice there was a $2 increase which is insignificantly minimal amount but for over 14 months I have been forced to deal with extreme slow internet speed and connection, constantly buffering which can be real annoying. I called the billing department to inquire about the increase and I was transferred to tech support.

I am a new owner of a salon and I got a flyer in the mail saying you could get a package for cheap. So I bought the package for phone and internet in January. Got told I would only have to pay a monthly amount of $40.49 and then got charged for $101. Called and complained and they changed the price again. They also when they came to the install date, they took my personal modem. Don't know why they did it. They said they were going to take it, which I figured they would replace it with a better one.

Where do I begin? If I could give 0 stars I would. I've had Century Link internet for about a year and half and have had nothing but issues. I've had my service disconnected even though my bill is on Autopay! When I explained this to them they had to re-enter my payment information, ON THE PHONE. I checked on my account online and everything was showing that it was still in Autopay and all my payment information was still there. It was like taking a step back in time! The right hand obviously doesn't know what the left hand is doing. IDIOTS!

I have had internet with these people for 2 months. My internet is 1.6 Mbs. out 25 mbs. I changed all my drivers on my computer, scanned for viruses, traffic, etc that could be sucking up my service, nothing. I even disconnected Wifi and hooked my computer directly to the Modem. I have contacted customer service and found them to be less than helpful, going through the same instructions every time, as though something has changed or I am not smart enough to plug in the damn modem.

I have been attempting to bundle my internet and DirecTV since JUNE 2014 as well as pay my bill online. Every month I have to call the billing department to pay my bill AND every month there is an attempt and assurance that my internet and satellite services have been bundled. Yet, the next month, I still cannot pay my bill online AND the two services have not been bundled. I have now lost over six months of bundling discounts. Attempts to speak to anyone at a supervisor level or above is impossible because you are placed on hold for at least 20+ minutes and by then I hang up. Worst customer service ever!

Where do I even start? I was suppose to have my internet hooked up by Century Link on 2/6/2015, they gave us install hours of between 8 and 4 pm. Clearly they don't understand people have to work and cannot sit at home all day!!! My husband took a day off of work for this. All day nothing from Century Link, no phone call, nobody showing up to install...

Centurylink has a monopoly in my area. They start out with charging more because there is no competition, they then raise the rates almost every chance they can and overbill for months at a time. Also charging the taxes until you discover it! Then I rent my modem and that is suppose to cover the shipping but no they charged me $23.00 to ship and also charged me the time I had a broke modem! They also collect as a agent taxes for the state, county, feds but will not send out any kind of yearly tax statement and I believe you should be able to write off these taxes but of course, no one can answer this anywhere - not them, not the county, not the state not the universe! Oh that's another tax - the universal surcharge tax. I say this is price gouging and then for new customers they offer deep discounts plus a $50 Visa card all paid for by the rate increases in a loyal 10 year customer!

Called to get service set up as I have never had service. Gave me the runaround for almost a month. Had four different techs come to my house to set a nid when it has been set by the first tech, then was going to charge me over 1,000 dollars to install their cable to my house and I am not able to get any other services at my house due to contract they have with all other providers. I will just go without internet for a little longer till I can get service and I strongly urge customers to boycott their service.

I would never recommend CenturyLink to any living human being. It is sad to think that they make money of the scam they call a business. You do not get what is advertised and you will never be happy with any part of the company. The customer service is a waste of time and isn't worth a penny. The man who owns this company should not be a free man. He should be locked behind bars with a life sentence.

We were quoted $140.00 for 3 years for Internet, phone and TV through Direct TV. We called several times and a lady said Direct TV was charging us too much. But the Direct TV won't talk to us because CenturyLink set it up. Someone needs to fix it before I change companies. We were told 140 per month for 3 years. So far we have been paying $170.00 or now $161.00 per month. We even have it in writing. They still won't fix our problem.

We have attempted since November 2014 to bundle our DirecTV with CenturyLink - it never takes place. CenturyLink's customer service is horrible and they are never able to help - month after month we are billed twice what we were told and don't get any resolution to our bills not being bundled.

I cancelled my internet account with CenturyLink on Sept.16, 2014. I had already paid them on Sept. 13, 2014 because it was an automatically charged to my credit card. In hindsight it was a big mistake. The conversation I had with the service representative I was to receive a refund of $67.26. He then went on to tell me I had to wait 90 days before refund would be issued. I did not understand why, he stated it was the law. The explanation was as follows that it allows for all financial activity (such as long distance calls, collect calls or pay used features charges, etc.). I explained to him I only had internet service, so why did I have to wait 90 days. It was again stated that's the law. I was not left with any options, so I decided to wait the 90 days. (I did some research but could not find anything that this is a law.)

I live in Glendale Az and where I live the only service I can get at my address is Centurylink. No other allowed in this mobile park. So for over 3yrs I've had Centurylink they can not provide internet speed except their slowest speed but charge for high speed. Ive talked to their rep and he said I could get greater speed when i can walk on water (quote). The start of each year their rate increased, call you get some out of the country person that don't understand. PLEASE DON'T GET THEIR SERVICE IF YOU CAN GET SOMEONE ELSE.

Bad year - been in hospital several times and missed payment arrangements which is on me. However just came home again to find phone service off and when I tried to set up a full pay on account for the 13th of this month it was refused. I now have find someone I can stay with as I need to be able to reach my dr. We have no other choices in this area for phone service so I am screwed, and the internet we have only allows 1 person in the house to use it at a time. I have had internet service "fix" the service at least 5 times and it still sucks. For the first 8 months we had service all the lights on router were red... Until we talked to someone intelligent then it was fixed. Still terrible... But no choice.

Service goes down all the time. They can't even get the billing right. I am doomed to their service as I have no other choice.

CenturyLink scams in many ways. Biggest is charging you for a partial month prorated at full price before agreed contract price starts. Any other companies will start your month 1 rate from the start date at agreed price. Can you say class action lawsuit? Not to mention wrong billing amounts, can't get through to phone reps, reps don't speak English, speed is questionable.

I canceled my account a month ago and they are still billing me. I went to a store to avoid being on hold for an hour (again) only to have to call customer service and hold for a half hour only to be yelled at. These people aren't even doing their jobs. They are straight up horrible people at heart. Worst experience and service EVER.

I received a collections notice from a third party initiated by CenturyLink. I called CenturyLink and they have no evidence that I ever had an account, yet they still send the so called unpaid debt to collections.

CenturyLink said I had a virus on one of my computers. I have two. They won't let me have Internet. I have to run a scan or pay $9.99 a month for an anti virus protection so I ran a scan. No virus. If I don't find a virus it's my fault. I need their plan. I think they are lying but what can do? So I have my Internet back but I am sure I will have to pay $9.99 extra a month for virus protection. Just don't trust CenturyLink.

I had changed my plan while still under contract; however, was PROMISED that I would not be charged an early termination fee if I signed another 3-year contract. I was charged $216.67 early termination fee - $47.82 for a number that is not associated with our company, and a $99.00 modem fee for a modem I never received. I have made several calls, with no resolution. I would have NEVER re-signed a contract with this company if it were not for this guarantee. Sub-optimal performance and unethical practices!

Since I got CenturyLink two years ago, I have had nothing but problems with the service. There are times of the day and even entire days of the week when I cannot use it and have never been able to figure out why. Yesterday my modem stopped working period. And my internet doesn't even show up in the network domain anymore. I have been on the phone for literally four hours trying to resolve this problem, only to be told I "need to buy a new modem", for 100 extra dollars! That's a bunch of bologna. He didn't even know what was wrong with my other one!!! This internet service is already expensive and horrible enough, no apologies, no nothing! CenturyLink are a bunch of crooks who don't care about their customers.

Every year put on vacation. Info given re: date for restoring service to avoid pro-rating incorrect two times, adding additional charges. Recording not user friendly re: choices, 10 minute hold time. Asked for paperless billing on 2 accounts; one account is online but skipped a month. Other account not put online. Had to ask to go back to paper. Being hounded by mail free service to go over my account to add services. Initially told I could not have internet as I'm too far from tree when neighbors had it; then harassed with phone calls at a later date to take internet or a package.

Service is down, for my entire area. Been hours, the weather is fair... Good job Century Link. Anyone who has access to a Century Link store or kiosk (full service), take the time to have your issues resolved by them. The operators will not help, they will pass you around like a game and tell you lies. Especially when it has to do with Century Link policies on returning money or waivers of fees. Trust me, I know. I'm doomed to have this company as my internet provider as I live in the Rockies.

I called to cancel the phone and internet service because we are moving. You would not believe the run around I was given. On hold for 30 minutes, plus passed around to different Dept's. No one could help. This company is a major rip off. I am sending all equipment back registered mail and they can go straight to hell.. I contacted local media investigators, to investigate CenturyLink business practices. CenturyLink is a joke, do not use their service, you will be sorry. The wimp that is the CEO of CenturyLink is a scam artist.

I missed my ebill from CenturyLink due on January 7... a mistake on my part as it went to the "promotions" email bank with my gmail account. I received notice of failure to pay along with bill due February 6. I paid overdue bill immediately but Internet and DirecTv were cut off within 24 hours. I've called 6 times: 5 times I was disconnected, and 6th time I was told that they had no account with my name and number. Bill is paid and no service for 72 hours now. Just waiting to switch to Comcast. Never again!

Our home and internet service stopped working. It took 7 hours and 8 phone calls to POSSIBLY get resolution. Because CenturyLink is the ONLY home internet option for those of us who live in this rural area (with an exception of a satellite option that limits data usage); we have no choice but to endure extremely poor, rude and inefficient customer service. To be handled so badly and not have an alternative; is literally insult to injury.

Told me we could get broadband -- but we couldn't. Shipped modem/hotspot anyway. Charged for 'change in service'. Called three times, chatted twice, possibly removed charges. Spent lots of (my) more time returning modems/hotspot - stay tuned for more charges? The company struggles to stay current but locals moving on and taking territory -- and I am not sorry. Look thoughtfully at what Centurylink gives you and hesitate before giving them anything more.

Called in September to cancel. Bill went from $55 to $70. Was told it was because a discount was stopped. They offered to restore discount if I stayed. I accepted. Went to cable Internet this month. Charged $200 termination fee. I was duped.

My new partner and I are moving to a new office. My partner and her assistant have literally spent hours of their time trying to simply schedule the installation of a new phone system at our new location. Starting in December 2014, it took my partner at least 2 weeks just to get someone on the phone at CenturyLink in their Small Business department to discuss details a particular package they advertised on their website. My partner ultimately ordered the phone package, scheduled a date for installation and even received a confirmation email.

Literally no stars. I called in a week ago, made a payment of 150 bucks. They applied it to a totally different account which took 4 calls to fix because they kept telling me to call back. Even supervisors were no help. Finally after having to miss days of work because my internet was disconnected and spending an hour minimum on the phone 6 times they got my connection back.

Yep! THE WORST customer service! I have never been treated so horribly, not just once, each time you call. A year ago, they screwed up our bill. Finally got it fixed. Now it's $100 more again! I figured out $36.99 of the increase only to find out my 1st year savings expired so now I pay another $40 for Internet for $97 per month!!! Still issuing $20!!! What's that from?

Called them to increase bandwidth. They said billing would stay the same. Asked about a discount they were offering which would actually lower my billing rate by $20. The rep said he would apply that discount to my service. The next bill I got was $48 MORE than my usual rate. Asked them to correct the billing. They said no. Wrote to their problem-expediting department. They said no. They also, in their reply, tried to sell me a different package which costs more than the original offer. Time to shop around for a new provider.

When trying to set up service with the representative it was very loud in the background. There was laughing, screaming and clapping as if there were a party going on. It was very unprofessional and annoying to say the least. I had to say more than 4 times that I am having trouble hearing. The representatives seemed to want to be friendly and chat about miscellaneous subjects...unprofessional!!! After waiting 2 weeks, I was told they can't provide me service in that area. I originally asked them if they could and they said yes! I cancelled and would not recommend this company to anyone.

They will not work with you to adjust your balance even though you are dissatisfied with the service. All they want is money. I will alert everyone I know not to use this company... I repeat... Do not use this company.

This company is very underhanded. Needed short term internet service. I am a contract nurse. I travel for my work. I was in Iowa for 3 months. Called to get internet service, explained to the rep. what I needed & let him know it was temporary. Told him I wanted the cheapest package he had. I was quoted a price of $64.95 monthly with fees for shipping the modem.

Although cancelled within 2 weeks of service, they have been sending me a bill for the last seven months. Every time I call I'm told it's been resolved and won't happen again yet the bills keep coming. I've excellent credit and pay all my bills on time and this really ticks me. Also had terrible time establishing service to start with and they were misleading about services provided.

They don't know how to put orders in. Ended up with two lines at the same resident. Paid double of $98 just for internet. Won't give my money back and been on hold for decades just being tossed around like a piece of trash. I have disconnected my service 7xs to call back and figure that they didn't and still want me to pay them even though I'm with a different service! Bunch of **!!!

In Nov 2014 I signed up with 40mb internet only for 29.95. At that time during the call I was told that I had to agree to a contract. I said no to that. So the agent said I could get service for 34.95 for the same speed. Funny that it was never stated on their website when I tried to set this up in the first place online. Because she was from India I was really having a hard time understanding her but I was firm with her that this would be a NON-contract and she said yes. I asked her to give me an estimated total with tax and she said around 40.00 per month.