CenturyLink Reviews

Well, I was supposed to have an account from the previous homeowner switched over to me. Filled out all the forms. Easy-peasy? Yeah, right. Had my phone disconnected multiple times, reconnected multiple times (all with new connection fees), long distance and touch tone removed for some unknown reason, additional lines and internet hooked up and removed (with more fees). Service was supposed to be around $75/mo but the last bill was $200 and no one can figure out why.

Hi, I would like to discuss some issues I have had with this company. I have recently disconnected from their services on this date, 6/18/2015. First, I would like to start from the beginning. When we first started our plan with CenturyLink we had talked to a customer service representative, we were told of a plan that combined phone service along with internet that would only charge us about $75 a month including all fees. We had used their calculator on their site to estimate the cost of installation and any other fees included in starting up.

I was quoted $24.99/month for 12 months for 40 mbps internet services when I recently moved. After I set up the account, I got a bill stating $62.67 while I only get 20 mbps instead. I called in again and they refuse to do anything. All I got was "our employee misquoted the price and you have to pay what it says on the paper." The worst is, this guy named ** hanged up on me after I was repeatedly put on hold!!! He was completely disrespectful and unprofessional! Such a deja vu!!! I had them for the past 12 months and I was quoted $34.99 including modem rental. However, they have been charging me for over $50 each month for the past 12 months (my husband has been paying the bills each month and I didn't realize until recently since I was the one who set up the account). They refuse to pay the discrepancy back. What a ripoff and what a horrible company!

I recently moved to another state and needed to access the internet from my 'new to me' house. I decided on CenturyLink for their 12 month price guarantee DSL service for $34.95 a month. I received my first bill today, in the amount of $122.02. I just spent an hour on the phone with the customer support person, and another 15 minutes with the 'escalation supervisor' to no avail. It seems that when you sign up for the $34.95 monthly service, it does not activate until they start you on a 'new' bill cycle (which is entirely arbitrary up to them). Until that time, you are charged the 'full service' pricing for the DSL service, which in my case is $63.95 a month. As a result, I was charged $63.95 for a month and another $16 for one week, and then they switched to the price of the packaged plan of 34.95 after. They call this prorated charges. I said I have no problem paying prorated charges, but do not wish to pay them at $63.95 a month to do so.

My wife is on the phone right this second waiting for someone to answer their phone. The call has already been picked up, she can hear the agents in the background having a conversation in Spanish, ignoring that their phone is live. The automated system works like crap too, she's yelling "Billing" into the phone repeatedly. The reason for the call: We're on auto pay and our bill just jumped from $62 a month to $105 with no warning. Drafted it twice from our account. Not the first time we've had problems with our bill amount changing suddenly. Also replace our Wi-Fi router in the first 6 months because it just crapped out.

I had a horrible time with dealing with the post service issues with CenturyLink. They billed me over $100 and reported it to credit services even though I did not owed them anything. They did not sent any notification to me but directly reported to credit services, that was a first for me. I called the CenturyLink customer service and the agent told me that I did not owe anything but he sees that my name was reported to credit services and the credit services lady kept a gun on my head and told that I should pay the amount or get ready to get my credit report tainted. I felt so helpless. I will never use CenturyLink ever again.

I have had Century Sucks for 7 yrs. with 15 MB speed for $80.00 a month and I canceled service due to high rates. Now I signed up again and I have 1.5 MB for $80.00 dollars a month. I believe that if this area would get a second provider Century Sucks would be in trouble. Even with my 1.5 MB service my DSL keeps going into limited/no connection and I run a business from home so most would understand my frustration. If I could give them 0 stars or negative stars I would. I did a chat session with tech. department today and before we could get to anything of importance they would disconnect the chat session.

HORRIBLE!!! When we first signed up for the service we were told our bill be roughly $35. 2 weeks later when our first bill arrives we are being billed $155.00. When we call to find out why so much we were rudely told by customer service that's the way it is. I could not believe I was being spoken to this way and asked to speak to a supervisor. They then did adjust our bill and assured me that this would not happen again. Month two comes around and again our bill is coming out to $155.00. I call customer service and get hung up on 3 times, in a 2 hour period. I finally talk to a representative who tells me she is not psychic and cannot predict my bill. I of course decide to disconnect. I would not recommend this service. It is not worth the time, or stress.

We had a bundle with CenturyLink which they paid our DirecTV. We paid $150 a month. We moved and let them know for transfer. Nothing wrong there but after TWO months of paying 150$ our DirecTV got disconnected. We called and they said centurylink stop paying. We paid to reconnect cable. Centurylink didn't refund our money. Their excuse was somehow the bundle unbundled! They kept giving us the run around and lies but no refund.

We quit Comcast 6 months ago and were about to go with an antenna, etc. when Prism came to our area. I checked out the bundling deal (we already have phone and DSL with CL) and got what I thought was an incredible deal. Aware that if the deal seems to be too good to be true, it probably is just that I requested that the CL salesperson email the specifics. Nope, he said that he had no way to do that... The friendly installers came out the next week. I was stunned to learn that the order they received meant that we would be getting Prism, keeping DSL, and giving up phone service. There was no HD service or DVR on the order, which they would be glad to add.

Well I have been with CenturyLink for only 6 months now and I'm constantly on the phone with the billing department concerning my monthly bill for the past 3 months. It all began when I only applied for Internet services only. When I received my first bill the amount due was so high and seen they also added a home phone. My payment was past due and they said I had to pay the entire bill of Internet services and home phone. Then after I paid they said the payment will credit to my account for Internet services only. Also said the credit will be up to 4 months.

We bundled CenturyLink with DirecTV one year ago and have had issues ever since. Our agreed on price for the bundled cable and internet was roughly 86$ a month, and have not once had a month where the price was correct, and on multiple occasions, have had to pay over 120$ on one pay period. Their customer service is the worst I have ever dealt with, and would not recommend this service to anyone.

I write this currently on hold for 1:23:44. CenturyLink sent me a bill for $180, when I was told my bill would be no less than 39.99$, and, get this, after cancelling service, sent me to collections, for $180 within 5 days. I settled for $34, be careful.

I called CenturyLink this morning, one of my least favorite things to do. Our internet service has been dropping out on a regular basis. We power cycle our modem and it reconnects. I wanted to see if there was a problem on their end or if it was a problem with our modem. The lady told me it was probably a problem with our modem--that's typically what happens. She said they usually last 2-4 years. Ours is about 4 years old, so that made sense. She then asked me what model we had. When I told her it was a Q1000, she said they are in the process of swapping out all the Q1000s, for a newer model. When I responded that we don't lease our modem, (we purchased it outright), she said it didn't matter, and offered to transfer me to someone who would arrange a swap.

I received a notice on June 3rd stating that I had until June 15th to pay my bill or it would be disconnected. They instead disconnected my service on June 9th. I paid the bill on June 10th and service was restored with a $20 fee. I have been hung up on and lied to countless times. I have returned hardware and charged for it for several months. I returned a modem in February and my account wasn't credited for it until May. Since I was told that CenturyLink offers absolutely NO dispute process by ** from financial services (employee I.D. **), I was forced to do research and find consumer affairs.

In 2010 QWEST had a 30-day trial period for their new "high speed" internet. After two days of the 30-day trial, they had to remove their pathetic software and remove the modem. It degraded my computer to the point that I could watch each character appear on the display. When I contacted them, they said they had not expected such an overwhelming response and apologized.

Don't download NORTON anti-virus from CenturyLink!!! It does HORRIBLE things to your computer - changes homepage to different cities, interferes with email sending, many times get a message at bottom of screen "CenturyLink is not responding", slows the computer down, caused my email page to turn completely white in the middle of typing a message, homepage and email page will flash - just awful!!!! And be sure to delete CenturyLink Installer as well. I chatted with these people quite a few times lately. They INSISTED it was a problem with my browser. So I reset the browser at least 6 times and still the same problems. Really?? My computer is 3 months old and I'm using Internet Explorer 11. Funny now that I deleted Norton & the installer, computer is running great!!!!!

A Journey of Several Days: Like it's 1991. Rather than repairing necessary wiring, CenturyLink will try to pass the cost on to the consumer with an $86 monthly bill on what began as $34 dollar 10 Mbps Service. It can't just be me.

CHECK YOUR ACCOUNTS. I normally do not have late charges on any of my accounts. While checking my account to make sure I was credited with an inaccurate charge, I noticed a late charge on that month. After talking to a representative for Centurylink, he said that my payment had been late thus the charge. We compared the date due time, and on my screen, the date due was 12/31/14. On the representative's screen, he said it was 12/30/14. My payment had been received one day late... on 12/31/14. I have a call into management regarding this right now. The charge is $6.00. No big deal? If they are altering accounts to justify the late fee, then how much would that be times the numbers of customers? It could be huge. Something is not right. How many late charges have been made when not justified??

This company has the WORST customer service I have ever dealt with. I had a payment arrangement set with them but my service kept getting shut off on the 15th of every month. I would call and it would get turned on in about 4 or 5 hours, and after being assured that it was just an error, it would happen again the next month. I would reconfirm the payment arrangement and a 3rd month it happened again. This time I was told that they couldn't find a payment arrangement on record, just a phone conversation where I said I would pay X amount of dollars each month but that was not a formal payment arrangement. So I spoke to the billing people (again) and set up an arrangement. Guess what? Yup, disconnected again.

I switched from Century Link to Comcast last year. Before that I was a customer of Quest for many years and never had any problems. The reason I switched was that my phone line was down and they could not send anyone out to fix it for over a week and then refused to give me credit for the whole week. They ended up giving me credit for 3 days. I had paid for my own modem but they sent out another modem thinking that my present modem was not working properly and that was why I was not getting service. They never asked for the "broken" modem back. To make a long story short, it was not the modem but the phone line that was down. I received a bill that stated Final Bill and paid that in full thinking that was the end of my dealings with Century Link.

CenturyLink provides the worst customer service. Extremely unprofessional. Seven months of service never received a bill statement. Address incorrect after updating with agents three times. End result from a young agent "nothing we can do at this point." I would never refer this company conduct of business. Poor. No retention offered.

My phone issues started on April 10th. I called and they were scheduled to come to the house to find out what the problem was. A technician came out, talked to my husband, said there was an issue with the line coming to our house. He needed help and said he would return to fix it. He never came back. We received an automated call saying our problem was resolved. It wasn't. I have had NO phone service since the end of May with excuses as to why the scheduled appointments were not kept. Now they have escalated (supposedly) my service request. I am waiting to see the results, or to see if "escalating" does any good. Needless to say I am quite frustrated with CenturyLink, them being our only option for home phone service in our rural area.

Nice people, but completely clueless. What can I add that hasn't already been stated? Two weeks of technical support supervisors reassuring me that a technician would arrive to correct a problem, without anyone ever showing. Once, I actually got a phone call from a technician who left a voicemail confirming she would arrive within 15 minutes. When I returned the call, she didn't answer. 15 minutes, 20 minutes, 30 minutes, 2 hours went by and no technician. I got fed up. I finally went to the office and spoke face to face with the supervisor. She saw how furious I was and did everything she could to get a technician to my door within 25 minutes.

CENTURYLINK - Anyone considering service with CenturyLink, BEWARE. Here is my experience. We signed up for service three years ago and after two years, our bill doubled. We called to inquire and they said we needed to sign a new 2-year commitment with them to receive the previous rate, so we did. For the last year, we have been battling to get the appropriate billing as the amount is different every month and never consistent with the agreed upon rate. They double charge us, then claim to fix it. It stays correct for a short period of time, then doubles again, so we call again and they fix it again. At one point, they were charging us late fees because they claimed we weren't paying on time. We were NEVER one time late with a payment.

Another day working from home and I'm continually losing my connection. My job demands my ability to conduct conference calls and I can't share my computer screen and use my internet based phone at the same time. Evidently my download speed is good enough and what was advertised for the monthly package I purchase (right this minute it's 8.55 Mbps); however, the upload is .5 Mbps. Point 5... in case you missed it. Not something point five, zero point five. When I call, I get a profuse apology for my difficulties but they don't promise what I pay for, I can possibly get up to what I pay for. If I want what I pay for, I have to pay for the next expensive package. Does this seem right to anyone?

I contact customer service several times and told them I want to start service from May 15 and want to buy modem. While they said they have done that, in fact, it is not. The start date is May 7th and I have to pay modem lease fee because of their false. And they also refuse to adjust the lease fee. So angry. I hold on around an hour for this result. And their attitude is also not friendly.

My family and I used CenturyLink for internet only initially and we had no issues. I tried to reduce speed in order to save money, and was lied to, being told that I could get the slower internet AND bundle home phone and DirecTv for cheaper than the higher speed. Went with this supposed "deal" and they did NOT bundle the services. I was also promised a one hundred dollar prepaid Visa, as part of the promotion, that I never received. I spent about 6 months trying to get answers, contacting CenturyLink, and asking for a bundled itemized bill showing what we owed and for what. They sent me multiple unbundled bills every month, often with differing amounts, and could not explain the discrepancies in amounts. I asked for a clear statement showing what was going on, because I kept paying multiple times every month, and they kept saying we owed, but refused to explain what was going on.

Spent 25 minutes on line with ** from CenturyLink - Wow was the guy clueless. He would take several minutes replying to my questions such as how much would an upgrade be? Am I qualified for a faster speed? Do I have the highest speed for what I am paying or am I being throttled back. I pay for 7 mbps and get 4 which is the lower level and I asked why? He said nothing - It was frustrating and the more I questioned the slower he got - I needed detailed answers and got nothing in return - nada. I have heard they are throttling accounts back and wait for complaints so I will register this with the FCC as well.

On April 20th I signed up for service through a door to door sale. It sounded like a great deal for less than what I was currently paying for my internet service. What I didn't know was that I can only have cable internet service in my home so two days after I signed up, I received the modem and couldn't get it installed. I decided it wasn't worth the extra fees and hassle so I called to cancel the same night my service was activated. They told me to call a different number during business hours the next day to cancel which I did do on April 23rd.

I have had CenturyLink High-Speed Internet for a little over 2 years now. Up until about a month and a half ago, things were going fine. Then our internet starting going extremely slow, almost like dial-up! I contacted them over the phone and they said that everybody's internet in this area has been having problems. They said they did not know when it would be fixed. Enough is enough already people! We would like to be able to get back on the internet at the speed we are paying for!!! We are going to be switching to Comcast here really soon.

On April 20th I called customer service because my contract was ending and my discount was about to expire the 25th of May. After about a half hour of waiting someone finally come on and I ask them to discontinue my long distance, caller ID, call waiting, call forwarding and 3 way calling services so they tell me they would and did as I waited and I even got an order number. I just got my bill dated May 25th (my billing date) and noticed the bill hadn't changed and I was still being charged for those services I had ordered to remove, but they were quick to stop those services (the following day April 21st). I called them and ask why they hadn't taking off the charges but removed the services they told me that the date they put in the order was April 26 ( the day after my billing date), therefore I am being charged another month without those services even though I put in the order on April 20th.

I recently move and want to continue my service with CenturyLink. I call CenturyLink to notify them and so far, I have talk to 8 different people in which not one has been able to help. They say I need to open a different account and close the one that I currently have which I agree to do so... Well, recently, I got a phone call and they left a voicemail saying that I need to return their call so I can cancel my previous account! I immediately call them back, all they do is put me on hold and then they hang up... I call them again and it seem to me like they don't want to help. Not to mention I was on hold for 1 hour and 35 mins.

CenturyLink have a horrible customer service. They got me on hold for 30 minutes, they always have a problem with the system, they never can do nothing fast. As customers we don't have time to do this more than an hour on the phone call with these guys. Horrible, horrible, horrible.

I have had nothing but problems when dealing with this company. When calling in to get help there are very long wait times and then when you finally get a person to help you are transferred and have to repeat the process all over again. I finally was able to cancel my service because we moved and when I told them I didn't want to transfer my service, the call was dropped and I had to start all over again. When I finally got someone to cancel she was rude. I will never, ever use this company in the future. They are the worst of the worst.

I have been a CenturyLink/Quest customer for 16 years. They have always been difficult to work with. They usually keep me on hold for at least a half hour and each time they transfer me to another person. I have to start all over telling them why I'm calling. I'm wondering why an established high tech company has so many technical and customer service problems. If they can't handle the workload, hire more people, but they don't. Red flag! I have standalone dsl and my bill is 64.40 for a very slow connection. I don't play games or stream videos. I called last month to see how I could get the bill lower. I was told the previous year to call and ask about a retention or loyalty discount. The female who answered after 34 minutes of hold told me I had 2 options. 1) Get a landline so I could get the dsl reduced. 2) Go off the internet for 3 months and I could qualify for the promo price as a new customer.

Don't get CenturyLink if you play Xbox live and Netflix. The movies and games will lag very bad to where you give up. I'm suppose to be getting fast internet and it's not fast. The WiFi sucks and I don't recommend CenturyStink. And I'd rather get a football and play outside instead of dealing with this piece of ** WiFi :(

I terminated service with DirecTV effective April 30th. CenturyLink was collecting the bill for DirecTV for about 5 years, but not for the entire history of my service with DirecTV, for which I used to pay separately. I paid CenturyLink everything that they charged me for DirecTV service up to April 30th and my statement even reflects that I did, and that part is not in dispute. CenturyLink shows that is a fact. What is in dispute is that I got a final bill from DirecTV that appeared to say I owed $118.55, however when I got on the phone with DirecTV to complain, they said it was not money I owed to them, but money they owed to me for overpayment until May 26th. It made sense to me as I believed that I had been paying ahead for DirecTV service. Later I come to find from CenturyLink that I was paying slightly behind (my payments were not late, however).

I placed an order, had the equipment installed and that very same day it DID not work. I called several times and no one helped me. Placed a service call THREE days away. When I inquired about cancelling, the worker became rude and said it was not in MY best interest to cancel!! I called back and spoke to another RUDE employee who was very pushy and did not want to give me info about cancelling early. Do not let these people push you around!!

We have had CenturyLink for just over a month and we have made 6 calls because our internet isn't working. On one call they said someone would come out the next day. They never came. Said the Internet is working that we fixed it in office. We called 2 days later with the same issue. We have not had a solid week of Internet without disruption. We are sick of this. We can rent movies because of this issue. We can't use our iPhone without issues. Fed up!!!

Internet was always choppy. Sometimes it worked but most of the time it was too slow to watch things OnDemand. Mind you I had their fastest internet. However, that was not my biggest concern. What really gets to me is their lack of security. I have been the only dealing and paying centurylink and even cancelled our service the month before. My husband and I have different last name but we set it up that the bill comes under both of our last names.

Have spent many hours trying to get my home internet working. Now I'm told they will have to come out and fix a wire. Internet has been out since Monday and finally someone will try to be fixing it on Saturday. Spoke with 3 managers no results. Loyal customer for 30 years. Time to find someone who cares about their customers! Xfinity here I come!!!

CenturyLink is a company of Liars. They will tell you anything you want to get you on contract only to change things up after the 30 days and screw you over. I signed up with CenturyLink at the end of March and the only things I asked for were to have a no contact price, a download speed that would accommodate my family's needs and last, be under $60 a month (that is what I was paying at Comcast).

After you get a promo deal from them, they hype the price and make you pay a lot extra if you don't do auto pay. They are not worth your time and surely not your money. This company needs to be out of business.

I ordered internet service on 4/24/15. I was told that I would be activated by 5/22/15. I called on 5/22 and was told that I would again have to wait until 6/1 to get activated but that I would not need to be home since the technician did not need access to our home. On 6/1 the technician arrived and called us to tell us that he indeed did need access to inside the home. He asked if we would be around the next day. We agreed and stayed home missing a day of work waiting for the technician to arrive. He never arrived and multiple calls to his cell phone went unanswered. We spent another 2 hours trying to get customer support to help us.

Jut got of the phone with CenturyLink, 06/01/15 3:15pm after 30 minutes of being transferred 4 times, no result!!!! First, I googled their number on internet and some surprised guy (tech) replied that he has nothing to do with CenturyLink, rather than some engineering work. Then he gave me number to call in Idaho 208-528-0212 and I was told I need to be transferred to small business department, got transferred again (repeated my story already 3 times) and was told again I need to be transferred to large business department. Are you kidding?? Horrible company, they transfer people around without properly asking them questions and navigating them. I cannot believe this!

I called, they hung up on me when I told them I wanted to cancel because my bill had increased by an exorbitant amount. I called again and the agent had such a poor connection that she hung up without even talking to me. I called again and since I had already been on hold for over an hour I decided to choose a different option which got someone on the phone promptly, but who told me the only thing she could do was transfer me to the same line which had over a 45 minute hold. She told me they could not track down the guy who hung up on me and that she had to transfer me to the sales department in order to close my account. How ridiculously stupid is that?!

Terrible customer service and internet service itself is even worse. I signed up in July of 2014. My internet was supposed to be connected on the third of July, but this wasn't the case. I called about it and they said there must have been some mistake on their part but that there was nothing they could do about it until July 7th because of the holiday weekend. I asked for some account credit and they said they would discount the first month of my service, but that never happened. My first bill was much more than I had even agreed to, and there was no account credit at all. I called about it several times and eventually just let the whole idea of account credit go. The next several months of internet service were appalling slow and the next several bills continued to be more than I had agreed to, resulting in several frustrating phone calls trying to figure out why I was being charged so much more (usually $20-$30) than I signed up for.

After calling and getting a quote from CenturyLink and then having it installed, I got first bill, way over what was quoted. I was quoted 120.00 and the first bill was over 200.00!! They dropped the first bill to 189.00. Big deal. But I was told again that the bill would only be 140.00 a month. Now month two and the bill is over 210.00!!! The phone part is over 80.00 a month, Ma Bell could do better than that! The internet part is over 119.00, I could get a business account for less! The cable tv portion is over 155.00!! Are you kidding me!!! I didn't order any porn channels!

I was with CenturyLink for 3 months. I bundled with DirecTV & Verizon. My DirecTV never linked & was shut off twice in 3 months. Due to this I had a separate account created (it took me hours on the phone to figure all this out). I ended up with four accounts total (I did not authorize 3). The billing was so screwed up so I unbundled & still got billed for dates I did not have service. (Hours on the phone again) I asked for emails stating all accounts closed. I was given that then receive a bill that I did not owe? I call, I was told this would be written off and closed. Now I'm in collections on a 5th account number for the same amount as what should have been written off on account #4. I never received a bill for the 5th account now in collection. I'm afraid to pay, I think it won't be the end... Going through dispute... Rude & uncaring customer service after all this! PLEASE save yourself the trouble- HUGE NIGHTMARE!!!

Hi I need your help. Here is a brief of what has gone wrong. I started TV & Internet services with CenturyLink. It was a hassle. I later down the road switched my home security to them. I am legally blind so I went over on the call to ask for LCD touch screen. I got an installer that was rude to my partner that refused to install the hold crappy control panel in a back living room that means my blind ** has to go all the way to the back just to disarm the unit. When I get home I've called them on there three to four hour calls each. They promise one thing and don't deliver on their promise. I was going to pay my bill of $128 on the 20th of May. The system was telling me I owed 280.

I have NEVER in my entire life experienced this type of behavior from ANY employees with whom I have ever done business. Called customer service to disconnect voice service. After 20 minutes of waiting, ** answered. Told her that I wanted to disconnect voice & keep data/internet. She kept me on the line for 20 minutes with no conversation/updates/info the entire time. All I heard was, her coughing, blowing her nose and people SCREAMING in the background. I said, @ two different times, "are you still there?" She came back on the line and said yes. Then suddenly... DISCONNECTED.

I never thought I'd actually feel like crying over my phone/internet service but it has come to that. For years, our Internet has had major problems and our phone connection is horrible. Every time we call, (provided we even get through after being on hold for 30 minutes on average), we get a different story and the problem is NEVER FIXED. Today, a technician actually came to the house and convinced us the problem would be solved. It involved removing a separate phone line we didn't even know we had and combining it with the internet service - duh. He said all we had to do was call to complete the removal of the mystery second phone line but I knew that'd be too easy - and so it goes.

I opened my account in 2013, purchasing high speed internet and cable television. Although the salesperson stated that my bill would not exceed $94.00 per month for the first year, on my first bill the charge was $124. At the time, my wife was paying the bill online and I didn't notice the discrepancy. After 6 months, I became aware and called the company. They reduced my bill back to the agreed upon price but subsequently raised it back to over $120 per month. I called and canceled cable TV, upon learning from other sources that digital HD TV for all the major network and many smaller providers was available free via an antennae (I receive around 85 channels in this manner). CenturyLink informed me that my internet access would be $29/month. Within a few months, the bill increased to over $40. I continued to pay this rate for 3 months and then received a bill for $69/month.

I signed up with CenturyLink and was told a price of $39 per month after a year and higher charges. I've called and spoke to a person 4/10/14. She said she would take care of it and I agree to continue to try. Well it kept getting worse and the charges went up again. They found another way to charge more by adding a late fee of $12 per month and you could not tell how the late fees were charged. They also added a lot of taxes that was not disclosed to me in the beginning.

After actually defending CenturyLink for a few years, I finally am the victim of their horrible service. My problems started when I bundled DirecTV with CenturyLink. The billing was a nightmare. I finally cancelled my services with CenturyLink, but had to stay with DirecTV, as I had a contract. I was owed a credit of $180.81 from DirecTV. When this credit disappeared, and I received a bill from CenturyLink, on behalf of DirecTV, I called, and that is when the hours and hours (probably over 15) of phone calls, being put on hold, being transferred, being cut off and having to start again, began. In the end, the issue was never resolved.

I switched from Cox to CenturyLink when a young man came to my door offering fast internet service for $19/mo. After a disputed installation charge of $60 (supposed to be no install fee), late fees that are the equivalent of paying 244% interest and other erroneous fees, and now a disconnect/early cancelation fee of $200, I will have been charged about $600 for 5 months of slow internet service.

I have had to place many calls with CenturyLink they have yet to help me with any of my questions. When I started with the company I was guaranteed to have one price. Little by little they charged more and more and over a few months I was paying far more than the price I was "guaranteed". They told me the modem I had would not work with their service in order to get me to get their modem. My modem worked just fine. They proceeded to charge me for a rental modem even after I returned their modem. They use every loophole to get every penny out of you. I would pay more for another service any day just for the piece of mind. Not to mention the service they provide is very sub par. I will never use a service that the company offers again, and will recommend that to every person I know.

Billing is never the same. Over billing issues. They take your money & do not want to issue a refund. Autopay is horrible. The system will double bill you at times and then you have to beg to get your 1 month overpayment credit back. Internet is slow. They want to say regular price for below average internet speed is worth $76.66 a month? Pathetic!! Do not give this company a contract agreement as they'll threaten you with termination fees when they screw up & continue to do it monthly. I've had to call them 3 months straight.. Come on CenturyLink are you serious??? Wait times on the phone are excessive.. company has gone downhill big time. I have 5 months left on my agreement & I'm GONE!!!

Recently terminated services with CenturyLink. Outstanding bill will be due on 6/4/2015 per CenturyLink. Started receiving calls from ** that would hang up as soon as I answered starting 5/26/2015. I called back and was able to confirm that this number lead to Convergent Outsourcing Inc., a debt collector. According to the person I talked to, CenturyLink had sent my account to them. My account was not in default or past due per CenturyLink. This feels like illegal debt collection activity. How can a utility send you to collections when you aren't past due or in default?

Worst worst worst company ever! They charge way more than the agreed amount upon starting services. When I called to disconnect services I was put on hold for over 20 mins. My services were no longer running in home. My devices could no longer connect to the Internet but the company continued to bill me. I called and the company refused to drop the charges so I am being charged for services not provided. I would never do business with CenturyLink again.

When I signed up with CenturyLink I was told the Norton antivirus was included free with the price but I just found out that I have to pay an extra 10 dollars a month for the antivirus protection. Called CenturyLink at ease in order to get the free antivirus.

I spent an hour last week trying to get signed up for CenturyLink. I asked for a bundle with DirecTV I found online. At first I thought it was a great deal, but I was wrong. After they told me the other deal I found online for $45 dollars was not a good deal because it was at an internet rate of 1.5 mbps or less, I decided I would upgrade a bit from that plan. They offered me a deal for internet and satellite for 61 dollars a month. I told them that was a great deal, but I wanted to know if there were any extra fees. The sales person I talked to said that the $61 would cover all the gear, and then transferred me to somebody else. The second person told me that I would have to buy my own router for that price. I tried to explain that was not the deal the other guy told me, but I decided it was still a good deal so I did not bother to argue more.

Last month (April 2015) I disconnected CenturyLink as they were able to provide only 3 Mbps. They set me up for Verizon Jetpack saying it's a 14 day trial period. They told that if am not satisfied I can return the device within 14 days and there will not be any charge. I returned the device on the 6th day and now I have received bill from verizon asking me to pay $133. Verizon bill says activation charge and monthly charges for the jetpack which was totally hidden from me by Centurylink. BEWARE OF CENTURYLINK.

This company absolutely does not care about customers. We moved to the area and called to set up service a week and a half before our move in date so we could have a home phone and computer service as soon as we moved in. We were given a date to start service that met our needs. Then they cancelled by mistake our service start up. Then they sent our modem to a city 2 hours away by mistake. The local CenturyLink office always takes at least 30 minutes before answering. After phone call after phone call, including talking to a so called supervisor, it was obvious that not a single person cared. They just wanted you to stop bothering them. We still do not have service and no one cares at CenturyLink. Our TV service, DirecTV was on time the day after we moved in but they could not set up full service, because CenturyLink did not have our DSL service set up as promised.

This company is a JOKE! DO NOT USE THEM, TOTAL WASTE OF TIME! I had 4 appointments to get service from them and no tech ever show up to install a phone line and internet. It has been a month and a half of waiting. I was told that I owed for services, which nothing was ever installed for me to have any charges! STAY AWAY FROM THIS COMPANY!!! VERY UNPROFESSIONAL!

I had my internet account with CenturyLink and TV with DirecTV for one year. The price increased the second year for the TV. I was told by CenturyLink that if I bundled my two accounts into one I could save money. WHAT A NIGHTMARE!! Sounds so simple. I know have 4 separate account numbers, have 10 different confirmation numbers saying the problem has been resolved, have spoken to 11 different people, and have called the regional VP's office, but he is not in charge of billing. I am waiting for a call back (maybe it will come before I have heart failure).

CenturyLink only cares about its bottom line. It cares only about profit and not real customer experiences, emotions and near-breakdowns caused by its incompetence. I ordered internet through them after their rep incorrectly advised that was how you start a DTV bundle. I called back to cancel the same day after DTV told me it had to be initiated through them. I've subsequently called numerous times. Every time assured that the second account was cancelled. Still being billed. Still being "disconnected" after hours on hold with their reps. They won't speak to my husband who's better equipped to deal with this and they hang up on me. They're cowards.

My son is using this account at college and I (his mother) am paying the bill and we have about 3 months left to pay. I tried to call numerous times waiting about 45 to 1 hour to get someone to talk to every time. I finally get someone and they find out I want to cancel then they transfer me on to someone else which puts me on hold again so they don't have to deal with it, and they tell me that I am not on the account so they cannot do anything. But my son has called twice already also waiting on hold forever to put my name on the account so they will talk to me and apparently, both employees that he has talked to has failed to put me on the account even though I am paying the bill with my credit card on file, and the account is under my phone number. They also want $200.00 to cancel the account even though there is only 3 months left to pay at $32.00. Centurylink is crap... I would NEVER use them again.

I've been over billed and no one seems to want to take the time to fix it. I have heard numerous times that I'm not talking the right department. I've spent over 17 hours on hold or waiting for help. Nothing done!!! Worst customer service ever.

A tech came out today and finally fixed the issue. I can't give them a higher rating until the bill is adjusted but at least I have internet again.

My wife and I just moved to a 55 plus community, I am a Vietnam era disabled Veteran in a wheelchair and my wife is legally blind. I called CenturyLink for my TV, Internet & phone service, Verizon came along with it as a bundle. For bundling Verizon would give me a 200.00 Credit. We started out with Prism TV but we, re dissatisfied so we called DirecTV, not knowing that DirecTV was Associated with CenturyLink... I was told I would not be charged since we canceled within 2 days. On Monday May 18, 2015 I received a bill from CenturyLink for $461.72, Prism TV, $191.62 Verizon Wireless $134.10. No $200.00 credit. By phone, I was told I had to pay the $461.72, & that was final.

I am moving this week from one house to a new house we just bought. I just simply want to transfer my services from one house to the next. Their commercials tout "simple, easy moves". REALLY? For who, I would like to know. We are only moving 11 miles away. I have been transferred multiple times and repeatedly asked to give my first name, last name, account number, and address. No one bothers to share that with next transfer. Then I have to start all over from the beginning to tell what I need. The house we are moving into does not have a phone jack installed. We are not getting home phone service, however we have internet service that requires a phone line.

WORST INTERNET EVER! I got suckered into saving a few bucks by switching from a ten-year long account with Cox Communications. CenturyLink had 40 Mbps internet in my area (NW of Gilbert and Guadalupe) which was about what I had with Cox and they could save me 40 bucks. I figured, why not? DSL has to have improved since the 90's right? They were bragging about bringing in fiber to the area and they ran that old yarn about how cable internet was shared internet while theirs was a dedicated line, which is about as wrong as it is old but hey, whatever right?

I was talking to a girl about issues with my bill. She continually cut me off as I was talking, would not listen to me and hung up on me after I requested to speak to someone because I felt like I was going in circles with her. Called back for a supervisor on the phone and he was very rude to me as well. I'm the paying customer, do they not realize the customer is how they get paid!?! I have been on hold for over an hour and I'm still waiting...

In November 2014 I signed up during a promotional period to try out CenturyLink which they said I could do risk free for 30 days, money back guaranteed. After 6 days I decided I wasn't happy with the service, called and cancelled and returned all product (i.e. Router Modem) to CenturyLink. Well after 30 days I got a bill in the mail for $150 then I got another bill for $80 saying I owed them money. When I originally returned the equipment to the rep I was told all was taken care of and nothing would be owed.

Don't anyone ever get CenturyLink internet! They are liars!!!! They tell their service is contract free then when you try to cancel it they say "oh wait you have a contract and you owe us $200.00 dollars!" I never signed anything saying I was ok with a contract; they can't charge me anything. Oh and their customer service is designed so they don't have to assist you! I'm telling you don't ever use them!!!

Where do I start. I'm a young father of 4 tods, we left Xfinity and got ONLY internet with century link. First we got "40 mbps" at our old house. I work in the communications/wireless field and I ran a speed test of our own (Way more accurate.) Found out that we were getting 12mbps, after the hundreds of rude CS calls and tech show ups, nothing got fixed so we went 3 weeks without Internet while being fully charged. We had to move to an area that only had (we were told) 20 mbps ready for us. After that didn't work for 2 months and after hundreds of calls, we found out we were getting 6 mbps and paying for 40 mbps.

I have been hang to after asking to talk to a supervisor over a wrong charge on my account. I have never experience such a rude and unprofessional that I work with. I am really disappointed. I would not recommend them to anyone whose looking to do business with CenturyLink. It is a bad company because of the way its customer service dealt with me.

Our family sold a beach house in Oct 2012. The new owner did not terminate the account, so I began calling in response to Centurylink (billing us for the beach house) in Nov of 2012. It took repeated calls until March of 2013, calls to Birmingham and Foley, to get the situation resolved. Each time I was told it was taken care of and then we received another bill. I agreed to pay through November and they apologized and said all was square. Today (2/1/2 years later) We received a bill from a collection agency. When I called customer service, and said what happened and why I was upset (didn't cuss, but said I was very upset), rep said she was terminating call and hung up on me. Called back and nice rep said "due to oldness of account, it only says in my record that I called in March". So we have been billed for 3-4 months of service when we did not even own the house.

I ordered the 40mb/s internet, and was told it would be $69 first month, $29 next, and the install guy told me they would give me the modem he brought... I had actually bought one on ebay listed on their site, and he told me it was not the best because of age... so I thought wow, free modem... and cheap monthly bills... I got first bill $95, and I could not make head or tails of it. They sent bill 2 days before my 30 day try period ended, and I immediately took my modem back and cancelled. The speed was correct, though internet seemed to run not smoothly.

I have had the displeasure of dealing with bad customer service before but CenturyLink really takes it to the next level. I am being contacted by a collections agency about an account I closed with CenturyLink over 3 years ago. I have been trying for several days to make contact with someone at CenturyLink that can offer some help or explanation. In the rare event that I actually get through to someone I am usually transferred to someone else that cannot help me or just hung up on. They must still be bitter that I moved to a state where they don't offer service.

CenturyLink is a terrible ISP. How do they stay in business? This is consumer affairs? 1400 complaints? Yet nothing gets done. They should have their license to operate pulled. Every single weekend their signal dies. There is constant need to reset the wireless. They are turning down their signal to save money I bet. Customers don't realize if they pay for a 10 kbps connection and only get 5, that is a breach of contract. Thousands of customers are being robbed by this company.

Have had less than 1 MBPS for 8 years. Have had techs out 6 times. The whole neighborhood is like this and Century Stink will not fix the problem. Yesterday morning we had no internet. You can't watch Netflix and run a business with such poor service. Called last night and again today and the phone went dead. They have my number to call back but no return call. If you have a choice, use any other company for internet and phone besides CenturyLink.

So I try to get a better deal with centurylink than with comcast, I was paying 110 dollars with comcast and called centurylink and they gave me a deal (what it look like at the time) of 85 dollars. I never had service with centurylink and did not know anything about them. I cancelled my service with comcast and move to centurylink for tv and internet. That is by far the worse mistake I ever made. First 2 months bill was fine and then it jump to 140 dollars... I surely thought that was a mistake.

I have had a dispute with CenturyLink for a previous incident of which they never came out to fix the service and then sent the claim to collections. I signed back up with them and they said that they would waive the collection notice and they now refused to do that. Furthermore, they overcharged me for a bill that we called about. I sent them the amount for what they said that I owed which was less than the original bill because they had overcharged me for services that I never had. They then cut off my internet service and refused to restore it. I lost 2 days of business due to my internet service being cut off.

I called to transfer my internet service to a new area. When I called I found out that in my new area they only offered 1 megabyte of service. You cannot do anything with 1 megabyte internet. My husband works for Amazon and is required to have a minimum of 5 megabyte for work. Upon this knowledge I had to cancel the internet service. When I was told that it would cost 120 dollars plus the remainder of the month. I only have two months left on my "term commitment" which I was unaware that I was even on! I never signed a contract which they get away with doing since it is a "term commitment" instead of contract.

I hate CenturyLink more than any other company I've ever dealt with. They are literally the only wired service provider in my area, and they make it very obvious that they know it. Not only do I get speeds that are a (small) fraction of what they promise - generally about .2 mb/s for the absurd price of 75$/month - but their customer service is reliably untrained, dishonest and outright **.

I called CenturyLink today just to get how much my first bill was going to be and when it was due so that I could add it to my bills for the month. First, I spoke to a representative named **, who was extremely rude and told me my first bill total's about $237. Appalled, I asked what that covers. He told me that our services covered from April 14th through June 4th which is a little more than a month, plus our lease for the modem, plus over $60 installation and fees when no one ever helped us install anything! When I asked to speak to a manager, he said "So you want to speak to a manager because you're mad about your bill". I spoke to ** employee ID number **, who was also extremely rude and spoke to me like I was a child and didn't understand anything.

These guys took our payment then sent us another bill for $60 a week later and cut off the internet. WTH? This isn't the first time. I'm tired of calling in and working problems. If you need reliable internet... not these guys. Suck!!

I've never in my whole life dealt with a business that constantly claimed to be making contract errors. The sheer number of these so-called contract errors defies the odds of probability. CENTURYLINK is a malicious business of liars and rip-offs. You are going to get rip-offed doing business with them, no 2 ways about it.

THE BAD: I called DirecTV & bundled w/ CenturyLink for internet. Spoke to CL, they said look for an email w/ further details. 2 days later I get email from CL, w/ tracking info for my self-install modem. The modem comes w/ instructions to plug modem into a phone jack. I call CL saying "Why didn't you explain I had the option to get a self install modem or to have them install it for me?" And I told CL I had no phone jack in the house. They said it will cost $145 to have them run a line from the street. I asked "Why didn't you simply ask me if I had a phone jack in the home?" And "Why didn't you ask me if I want self install modem or need it installed?" They tried to reduce the $145 fee to $85. I said "No way. You misrepresented the company and never asked pertinent questions while I was making the initial call. How incompetent."

Now I really hoped that I took those angry reviews about CenturyLink seriously when I decided to try their service. Yes, exactly, they tell lies all the time. When I started the service everything seem to be fine, except that they couldn't do the promised 40 mbps speed, so I got 20 mbps (well, in reality, it never even reached 10 mbps). The real unpleasant experience started when I received my first bill. I switched from Comcast to CenturyLink. When I did the switch I carefully compared the cost that I was facing. The CenturyLink representative assured me that I won't get extra charges and I could even have a $30 credit (which actually never showed up - though multiple people promised me for multiple times). However, the first bill was almost $90 (instead of $40) including all sorts of one time charges that I never heard of. Therefore, I tried to contact them and attempted to cancel the 12-month contract (before it was too late, like now...)

I've had CenturyLink since 2013. Why I've put up with this company's garbage... I received a bill of $122.00. Due May 7th. I called them and said I would have payment on the 14th. They said ok. I called today May 13 to make my payment via their phone system. The little man's voice on the other end would not accept my 'yes' response. I get spit to a real person who informed me my charges were over $262.00 plus re-connection fees since I was disconnected. But I'm not disconnected. "Yes you are-that's what it says right here." Well let me clue you in...I'm not disconnected. After being spit to three different departments and verifying my address, account number, and last 4 of my social security, and then further questions about what I did for a living with each passing of the buck- I about jumped through the phone to choke these people.

I signed up for CenturyLink in February 2015 after speaking to a girl who offered me the High Speed Internet package only at the special for 19.95 a month. She told me that the total cost would be $25.94 a month. The price keeps going up and no one gives me a straight honest answer as to why. I can't even get the date the bill is due right. They post it as the 12th or 13th of the month but tell me it's due on the 28th but it actually does comes out of my account on the 12th or 13th of the month. Thank goodness the money has been there. I have e-mails from most of the people I have communicated with. All of the sudden they say they can not communicate via e-mail (I wonder why). I have a one year contract. They better not mess with me next year when I want to get out of this mess. I would never sign up with them.

CenturyLink is so full of lies as well as the most rude CS agents I have ever spoken with. So when I first signed up for the service in Nov 2014 I was told that I would receive DVR for all 3 rooms for free and my bill would be under $100. Was that a big fat joke? I got my first bill. To my surprise it was $165. Who the heck got that kind of money? Also when I signed up I was told I would get a $100 gift card which I have never received. So today 5/13/15 I called and spoke with ** and she said "oh you only qualify for $50 gift card and it's gong to take another 30 days before you receive it." I am so pissed at this moment.

I won’t speak about fluctuating bills. That happens with companies. What I am livid about is my download speed. Anyone that knows even HALF of what they should knows that you get only half of what you pay for as far as ISP connection speeds. I am paying for 10 Mbps which isn't very fast but if I were getting even 3.5 Mbps, I wouldn't waste my time complaining online. Man... I have had the absolute worst time in my life with a company because of these cats here. My download speed literally is 28kbps right now. I mean... Satellite is literally faster than that. I live in a small town and likely use more internet than anyone else around here but I have called CenturyLink beyond belief for assistance, done the trouble shooting, paid for the unnecessary service calls, called and been passive. I've called and said nothing. I've even called and been rude. I've basically tried it all and no matter what...

After a couple of warnings, CenturyLink discontinued our internet service due to 'excessive usage'. Granted, we like our Netflix and Hulu but it's not like we are running any kind of business out of our home. In fact, ours is a household of three with one gone on business quite frequently. The only option they offered us was a business account which was (surprise!) much more expensive monthly. Our area is very limited in Internet options and CenturyLink takes advantage of this. Not to mention that their service is slow! I would not recommend them at all.

I live in Utah... They lie about everything, would not refer this company to anyone. I have unfortunately had CenturyLink email and as my ISP now for about 5-6 years. The really bad thing about them is that they have terrible server security and bandwidth. About once or twice a year, they randomly turn off my email service without any notification. This is due to their poor firewall on their email and hosting servers which lets a lot of folks from around the world spam their users and hack into their email accounts.

I guess I could go on for hours when I start complaining about CenturyLink, but I will keep it short. They put you on hold for hours. Am I exaggerating? No, I was calling for 3 hours before they answered a simple question. Was that a one time event? No. EVERY time I called, it was the same thing. They don't answer questions. They ASK questions: social security number, name, account number... and every time they refer you to a different representative who asks those things again. Can't solve your problem and connects you to someone else. Calling them won't help much.

Was told that the bill would be $79 when it was bundled with Internet phone and TV. We've had the service for three months and the services cost us over $597 we have also given 298 202 and 94 and there's absolutely no record of it and they keep disputant to the fact that they turned off for service payback or service today which is May 12 in full of what they said that we owed 500.

First of all, I was promised a deal with a CenturyLink bundle with DirecTV. DirecTV kept their end of the deal, but CenturyLink did not. CenturyLink never got the correct bundled amount into their system, and several months later when they finally "realized their error," they said it was not available anymore, but they could sign me up for another package at $20 more. I refused and told them to find discounts for me to make my bill the amount that was promised to me. They verbally agreed, but the promised amounts never made it through the system to my bills! My bills for the 5 months of service I had were nightmarish. Never correct until this last one. I spent 2-3 hours on the phone every month disputing bills. My call-waiting on my caller ID never worked, my internet cut out so much that my Sprint cell phone wouldn't connect to the wireless half the time and ran up my data charges.

I signed up in May 2014 for internet service but cancelled it the next day because I heard about CenturyLink's poor performance. They had already sent me a modem via mail so it would be here when their installer came to hook it up. When the installer showed up, I told him that the service was cancelled and gave him the modem to return. A month later, CenturyLink sent me another bill saying they never got the modem back. I personally went to their office and told them what happened and they said they would look into it. Now, a year later, apparently they turned this bill into a collection agency. I am disputing this through the credit bureaus but it is a shame that they run their business so poorly that I have to go through all of this. I would certainly advise anyone to stay very far away from CenturyLink for any type of telecommunication services.

I started CenturyLink service back in Dec 2013 and my package was exactly the same as a friend's not 2 miles from me. I recently found out that he has been paying $169 a month while I was being charged $206 a month. I could never get a straight answer about that, so got tired of not getting anywhere about it. So I had my service changed from Prism Premium to Prism complete, lowering my bill and asked about raising my internet speed from 12mbps to 20 and if that would still lower my bill. I was told it should be about $195 a month. Well my first bill has come in at $283 a month! I'm so sick and tired of battling with these people for a straight answer, nothing but lies!

First CenturyLink hooked up my internet services but didn't provide a modem then billed me to ship a modem to my home. Second they shipped a second modem and billed me for it as well as shipping costs and continue to bill me for the modem I returned and refuse to correct the account. It is the worst service I have ever received from any company. I would recommend CenturyLink to no one. Worst service and they lack the ability to rectify the problem.

I was a CenturyLink customer for 19 years before I learned there were other internet providers available for the small town of Lakeville, Indiana. I never had a late or missed payment in all that time. The internet service was slow and intermittent at best. When I cancelled the service I was charged a $15.00 fee plus tax. If you are considering CenturyLink for your internet or phone, reconsider. The bill will go up every year even though the poor service remains the same and your complaints will fall on deaf ears. I will do without home internet before I ever use CenturyLink as my provider.

I had the complete service installed 2 months ago. It has not worked since install. The internet is very slow, the video locks up and tiles. The bill I agreed to was $183.00 per month.. They are billing me $240.00 a month. I have not paid the bill other than the first install fee of $390.00. I have opened 6 tickets, they just come out and say the problem is not mine it is a engineering problem and close the ticket. I called billing to and the woman said to keep opening tickets if they close it. I told her I was not going to pay another dime until it is fixed.

I called to cancel my internet, because I'm moving. They said I owe them 200.00 for canceling my contract. I said "what are you talking about?". I never signed up for anything at all, and they cannot show where I did. I did not sign or say I agree to anything over the phone. They just added this contract without me saying it was ok, and the funny thing is they know it and did it anyway. They are trying to say they don't need my ok... I will someday find a way to take them to court!! I don't see how you can put a contract on someone without them knowing.

In the 8 months I have been a CenturyLink customer, I can honestly tell you that I have NEVER been more disappointed. Our phone service has not worked in a WEEK, and when we schedule a time for repair, they change it without notice. Then we come home to a sticker on the door... nice. Secondly, the multi-view feature of my Prism service has NEVER worked. They have been in my home more than SEVEN times (one "repair"guy didn't even know what the feature was!!).

CenturyLink is the worst ISP. Here are the reasons: 1. They tell lies. In Feb, I am so stupid to trust them and sign up 12 months Internet service. On their website, it shows there is $25 gift card. When I call their customer service for the gift card, they told me there is no gift card at all; 2. Low speed. I signed up for 20MB, however I can only get 10MB or lower at most time. Also the latency is very big, it is more than 10 seconds for www.google.com; and 3. Charged my credit card without my agreement.

My family switched from Comcast due to high payments just this past Friday (5/8). Once the router was installed, we all linked our iPads and desktop... It worked well for ONE DAY. Now, no one can upload videos. The progress bar never stops rolling. I can't research anything. My emails do not come through until up to 30 minutes later. My CELL PHONE gives faster internet. This is a MAJOR problem and after speaking with my family today, if this isn't resolved... like.. yesterday? We are going to cancel this service THIS WEEK! Honest question... is this dial up? Please be honest! There's no way on this green earth this is DSL... Absolutely no way! :-( Very dissatisfied customer

I thought it was just me. I really did. Thanks to all of you who have posted as I realize now that it's never going to get fixed and switching is my only option to stop these outrageous bills. No sense repeating my gripe with CL as it's repeated over and over on these pages. Simply put, after 4 years CL decided that it does not want me as a customer anymore unless I agree to pay triple what I was paying. They lie every month that I'm all set up for 24.95 service than I get a bill for 60.00 then they disconnect me when I don't pay.

Arrange through DirecTV to "bundle" my cable television and internet with them. Internet was to be with CenturyLink but as a "bundle." DirecTV was not able to provide me with cable television service due to neighborhood trees blocking their signal. Modem CenturyLink leased to me quit within six weeks. I had to pay CenturyLink $14.99 to have another one sent to me. Ask for a WORKING modem, not another reject. Received second modem within a month. This modem also had the same problems.

I recently switch my service from Comcast to CenturyLink. When I call to request the new service I was told that I was getting a bundle of internet, cable, and phone, and they were going to charge me $90 per month for all three services. They didn't ask me for the $20 deposit for DIRECTV installation, and then the lady tell me that I was getting free installation on cable and internet. The appointment was set for May 1st for both services, DIRECTV and CenturyLink, between 8 and 12. CenturyLink didn't show up. But after waiting 4-6 hours I call and they say that CenturyLink wasn't scheduled to appear in my house 4th of May so I have to live without internet for the weekend.

It all began when they changed from Qwest to CenturyLink. They sent the billings to a P.O. Box that had been closed for 5 years (original address from my husband). They never called (I had a landline with them) and never used the house address (for which their services were used). They terminated all services. It took a while to get reconnected. Recently, they bounced my payment from my bank account, saying that the bank bounced the payment. I checked with the bank...they received no notice for payment. I sent them a check, indicating that if the payment processed, they should have the correct information. They processed a $.01 payment, then a full payment from the internet. They have charged me $45 in overdue fees...

I concur with all the negative reviews I have seen about CenturyLink. First I am told that I have a FIXED, low promotional rate for 12 months as a new customer and because I am willing to sign up for auto pay. Three months in - I received an increase. When I called about this I was told "Your internet rate is the same but your modem rental went up". 3 months after that my bill went up again - and this time I was told "Your internet rate is the same but the internet maintenance rate went up".

I cannot explain how much I loath this company. First off, their internet service is extremely unreliable. But even if was forgot about their customer service. I have called again and again this week since we are moving and I need to schedule a move-in services. I get transferred to one agent to the next and no one can help or has the authority to help me. This week our service has been down and their technical support team cannot tell me why so. Couple that with not being able to get someone to change the service address I am going to cancel. I am under contract, but will happily pay the early termination fee. This company is the BIGGEST joke!

Save yourself hours of hassles and headaches now and just go with a different provider. We pay for speeds up to 20 mgb, receive 3. Spoke with technical help, said I had too many connections (mom's phone in Indiana, and husband's phone on other side of town were included in this - who knew my wi-fi connected across the country!). Now the fun begins... Moved, so transferred poor service... Or still trying to transfer, that is. Placed order on 04/28 for 04/30 move with a new modem. Hopefully new modem works better. No call/no show.

Trying to get a straight answer from the customer service reps is almost impossible. Trying to get through to anyone is always difficult. I would not recommend this company to anyone. My bill does not say "final bill." I am supposed to take their word for it that I will not receive any more bills. Since speaking with 4 different people, I am having a hard time believing anything that the reps say. Do yourself a favor and find another provider.

I have been so unhappy with dealing with this company. Last year I went in to their office and cancelled all services but jut a phone line charge. I received a receipt that day that did not print out correct... so I got a hand written signature from the rep with a note that I was to never have any additional charges on this bill. It was just a phone line - no voice mail, no caller id, no long distance service, no nothing. Just want the phone to ring. Of course I understand the additional taxes. Now in March I get a charge of $6.95 for inside wire maintenance???? I called ** at 1-800-201-4099.

I only received 4 bills in a year. The last time I was disconnected I called in to make a payment and have service restored. I was told it would be back on in an hour. I thought ok. The next evening it still wasn't on. I called in to customer service. I finally got to an agent after 1 hour and 18 minutes. Then I was told it usually takes 72 hours. WHAT! A few months later I log into the Internet and I get a disconnect warning. I 'chat' with an agent and pay it. When I asked why I was paying a lot more, she couldn't answer. But she kept me on the phone until billing was closed for the day 6:12 pm PST.

This beyond reselling just do not bundle. Do not fall into their trap and overpay for crap service and redundant programs and movies. They are thieves. Stole a DVR recorder and billed me. Spent countless hours with "managers", right! No luck! So I canceled the crap Internet, DirecTV, phone "bundle" after 5 years of $200 + a month to be charged a $500. Interrupted service charge. Wtf! Disconnects, poor customer service you name it. The one DirecTV thief tried to fold a contract in half and get me to sign up for another 2 years. I have reported them to the FCC, FBI you name it. And I still am being pursued by a collection agency!

I repeatedly requested to have my internet disconnect by calling 800-244-1111. For 5 months they did not disconnect the service and kept charging me, so I kept calling and was transferred to different departments. Finally, I got disconnect but they refused to give me a refund. They told me that they have no records of my calls at all. I feel like they didn't disconnect because they have to make money and would not let go a customer.

For 7 months I am overcharged for a bundle package because they billed incorrectly. A call to them every month did not rectify the problem, although promises were made. At each call they tried to pressure me to pay the overprice.

In December 2013 I was contacted by CenturyLink because my contract was about to expire. The rep told me they had a really great deal going on and I could get BOTH internet and Direct TV for $35.93 per month for one year. Since I was paying more than that for internet alone, I agreed. However, not after verifying the information SEVERAL times with the rep. The night before the tech was to come to install the dish I received an email from Direct indicating my new bill would be twice what I was quoted and I would have a two year contract.

Absolutely terrible company! Called to set up service after issues with Comcast. Clarified with the person who set up the account that I wouldn't be signing any sort of a contract. 6 months later when I am moving I call to cancel and they say I am under contract and owe them $100. The lady I speak with is very rude and basically says I am stupid for not knowing there is a hidden contract that I never agreed to and was never mentioned to me, nor do they have any evidence of telling me they mentioned the contract. Please people avoid this company if at all possible.

CenturyLink has been my wife's and my service provider for two years. During that time we've had to reset our modem every hour we use it. They've sent out technicians half a dozen times who leave saying that the problem was resolved and an hour later it would be back. The technicians weren't professional and I can't express how terrible the customer service is. I spent over an hour and a half on the phone with CenturyLink to dispute a surprise charge on my bill, half of which was just spend waiting for them to pick up the phone.

If I could give them negative stars- I WOULD! Their customer service is ABSOLUTELY HORRIBLE! We had one of their sales KIDS come to our door making all kinds of promises of providing lightning fast internet for only $24/mth. We politely declined because we were moving in a few weeks and he got on the phone with a manager and confirmed that we could sign up now and moving would be an absolute breeze.

I was promised a promotion and the next bill received did not reflect the promotion. I dealt with this for months and then was told that I wasn't eligible for that promotion and that is why it didn't apply so they gave me a different promotion and I still kept getting incorrect Bills. I have to call every month. It takes multiple calls with extended hold times and have been disconnected multiple times and the problem never gets resolved, but they always have an excuse. They always tell me that the issue has been resolved going forward, but it is never corrected.

CenturyLink double-charged my 93 year old mother for internet for over a year. This was in Utah. When I brought this to their attention, they refused to return more than two months of the overcharge, stating that this "was their policy". The overcharge was their mistake and I will take them to small claims court to get them to return the overcharges that were paid. I gave them two chances to correct the mistake, with no success. Worst company on the planet. Sorry that this site doesn't allow me to rate them at zero.

A few weeks ago CenturyLink field sellers were canvasing my neighborhood looking for customers to sign up for a trial of their High Speed Internet Service. I was told by both sellers that CenturyLink could deliver 12MB symmetric service to my home. I signed up for the trial. Nowhere on the trial form was there any indication that the service would not be symmetric. The company pulled a cable to my house and sent me a modem. Immediately after installing the modem, I ran a speed test and discovered that the download speed was about 12MB raw and 10MB net. The upload speed however was less than 1MB raw. I work from home when I am in town, which I made clear to the salespeople at the time I signed up for the trial, and the upload speed was unacceptable for my use. Within an hour, I had contacted CenturyLink through their online chat and cancelled the service. A return label was sent to me and I returned the modem.

We have been with Century Telephone for over 14 years now. My sister-in-law has been with them for well over 20. We really have no choice where we live because they have a monopoly (apparently) on service. No one else services this area for anything and I don't understand why, with the number of people in this area. Since the very first year, we had continual days of outage and they happen VERY frequently. The phone lines were so bad when it rained, you could barely hear on them to talk and since they've offered internet in the last 8 or 10 yrs, the internet is the same way, if not worse. If it rains a bit, or the weather is bad in Canada apparently, it somehow affects our service.

Not as promised - internet much slower than was advertised. Customer service does not exist - never answer. Product is not up to standards - not competitive. Stealing money from customers for bad service.

My internet is constantly on and off. They send out repairmen with no idea what they are doing!! They try to fix one place and disconnect another, or can't figure it out. It's a whole day process and then there are 4 of them out there not knowing what to do. They climb the pole and try to pick up on me, call my dog. These guys don't even show up in company work trucks. They don't make you feel safe.

I have only had CenturyLink for 3 months and I cannot wait to get away from this ridiculous company CenturyLink. Since we first started the internet goes out every day at 2:30 till about 5:00. I have received a new modem, had the tech dudes out here 3 times, and no one seems to know what the hell is going on everyday with the outages. If you need internet for business you better never consider this company as their internet is slow and unpredictable and goes out on a regular basis. I cannot ** enough about CenturyLink. It's the worst service I've ever had...

I just spent 4 hours trying to cancel my Centurylink internet. I spoke with 7 or 8 different people and it soon became obvious they were simply playing with me. I heard racial slurs from a couple of the people as they giggled and just dropped the connection putting me back in line for the operator who then put me in line for customer service which would giggle, call me a racial slur and start the process again. I still have not canceled but will not call again. Please do not do business with Century link!

Service has been as advertised. 10mbs, always running at least 9.5 so it's good. Giving two stars because of billing practices. Yeah, I know, I know, phone companies and utilities in general are known for their shady billing practices. But I just thought I'd write for the record... The deal where you get 10mbps service for $34.95 per month for 12 months with a 12 month contract is false advertisement. It should read $34.95 per month for 10 months and $44.95 per month for 2.

Their drivers ride everybody's ass. They smell no personal hygiene. The guy got mud all over my house. He was rude and every time it rains the cable and the internet go out and good luck sending less than an hour and a half on hold to try to speak to someone. Internet speed terrible. God a turtle could walk the course of a 10 mile road before whatever web page to load. The HD isn't even that more like 2D for a video picture to look that bad that should be false advertising. I highly recommend not to buy any source of anything through CenturyLink unless you want to wait a century for anything.

Spent 40 minutes being transferred around 7 times, incorrectly, from department to department trying to dispute a bill. I was finally told I was being transferred to the correct department when I was disconnected. Will never use CenturyLink again. Will never recommend their service unless they do something about their customer service. All I wanted was a reasonable explanation about my last bill.

I've been trying for over an hour to get a new phone account activated! I have a number they gave me and an order number and nobody can seem to help me. I've tried chat, and numerous phone calls, after being hung up on. They should seriously win an award for being the worst ever. Someone should do something about how horrible CenturyLink is.

To start we were charged and we did not even have service. They never honored their 29.95 price quote. Not one single bill has been correct since day one. Now, I have the habit of paying ahead of time so my bill is never late. I look at my bill and I should have a zero balance. Looking at my bill I see they have removed my "discount" after a few months and it was supposed to last 12 months. Then taking a second look they doubled my bill so now what I would believe should be a zero balance is 45 dollars and when I look closely my bill is over $100.

I got CenturyLink in November of 2014 in Las Vegas (their Legacy Division) after Cox had a massive price increase on my internet and things started out great. I wasn't thrilled that I had to actually find a CenturyLink location to get a box and get set up, but that's minor and not a big deal. The problems started in February when I had a job relocation and had to move to Seattle.

I would NOT recommend CenturyLink for cable/internet services. I called CenturyLink for a quote for services if I were to transition from Comcast. The representative quoted me a package and guaranteed the price would not change, but only vary by a few dollars each month due to taxes. They also stated that I was NOT locked into a contract and could cancel at any time. In addition they stated that my first month would be free and the second month I would receive a Visa gift card and a discount. I quote, "It's like you're getting two months free of service with our current promotion". This was NOT the case. I received my first bill for the first month.

CenturyLink has been to my house four times now. On the last trip the technician installed some dsl filters to increase my internet speeds to the level I had been paying for and not getting for the past eight months. I still have connection loss on the Internet several dozen times a day. As for billing, I signed up for a DirecTV bundle and was told my bill would be 105-110 $ a month for the combined services. My first CenturyLink bill was 160.00 and has been 101-106 $ every month since. DirecTV told me I should be getting one bill for the two services and the bill should not be that high.

Our problem started with returning our old modem when upgraded to the higher speed. We were sent a bill for about $160 for the old modem because they said we did not return it. The endless drama started. We called… waited for a long time. They said they found it and not to worry. Next bill came the charge was still on there. So we called again. Then I had to explain the same thing all over again. Then they looked into it while we are on hold… blaa blaa blaa. Then they found it and we were told not to worry.

I've been a customer for 15 years. My bill has gone up every month for about 4 or 5 months. I called CenturyLink to talk with them about the reasons the bill keeps rising. I get excuses that my promotion ended. It went up. I accepted that. The next month it had another increase. I called again was told it was an increase bill for the regular amount, it was prorated the month before. Then the next month, bill increased again. Called again, raised cause of a bill increase due to internet service. I called yet after another increase and said it's too much - asked why is it going up every month? They tried to explain it as this is what it is and how it goes but if you do this paperless billing, it will go down to $22.92, so I did it over the phone with the girl online. All was set up.

Has anyone tried to cancel CenturyLink because you were moving out of state where they do not have service, and told you have to buy out your contract even though you never sign a contract. I was told it was a verbal contract and I don't remember the installer ever telling me this.

The person in charge of customer service should be replaced. He / she clearly doesn't understand the concept. I had a horrible experience with **... operator # **, on April 27, 2015 at 5pm, Pacific time. This guy was rude and condescending. He provided no service to me the customer... Which is comical because I called customer service. Century link doesn't need your business... Run, don't walk away from these shady characters.

Don't ever contact CenturyLink customer service. If you do, you'll regret it. Expect to spend hours and hours on the phone trying to fix one problem after another, created by one rep trying to fix the problems of the previous rep. Here's a couple examples:

Dealing with Centurylink has been horrendous. See my email to the public utility commission of Texas: "I am very concerned about the billing CenturyLink has sent me on my first bill. I have tried to resolve these issues in regards to billing with no success. I am emailing you about CenturyLink's billing in regards to unauthorized charges and cramming which is against the law. I called Customer Service three times. After failing to respond to my inquiries of my first bill, I was put on hold, never to be answered again by a customer service representative. After this happened the first time, I called back again only to put on hold again and never reconnected. The third time I called, I was transferred again and this time I was hung up on. I have no other choice but to file a complaint and refuse to pay for these charges.

I ordered home phone service and did not work. I called to cancel the next day and got a bill for $78.00!

I went into the CenturyLink store thinking the service was going to be better than the horrible CenturyLink Call Center customer service, essentially run by dim-witted clowns, who hardly have an iota of professionalism in them! And boy was I surprised...this store makes Comcast and Time Warner/AOL customer service look like saints (as much as I hate Comcast/TW AOL service). This store has very few staff, most of whom are away on breaks, instead of helping customers. They were gossiping between themselves and doing their jobs really slowly, instead of helping a bunch of waiting customers (who probably had other things to do, such as get back to work, etc. ).

No ability to cancel online - Had to wait 25 minutes on hold - Their damn music loop damn near drove me insane. This isn't consumer service. Customer service is allowing me to cancel online and then having a representative call sometime after that to finalize the deal.

The first thing that CenturyLink wanted was my Social Security number. EXCUSE ME, SOCIAL SECURITY numbers are not for identification! I will give you my name, address, and driver’s license number. With all the identity theft going on, I will NOT give out my Social Security number. It's your loss. I will do business with another company. CenturyLink would not consider any other form of identification. P.S. My credit score is over 800.

I stay in Canada for several months every year, so I get my phone here turned off during that time. When I come back I try to find the best deal from Centurylink, since they are the only game in town! They have never once given me the price they have promised me though a bundled deal. This time is no exception. And I know the routine. I will call tomorrow, and they will put me through to a supervisor and then another person, and they will claim to have fixed the problem by giving me discounts. Then when next month's bill comes it will be the same thing all over again. Then on about the third month they will give me a somewhat close deal to what I was promised. Isn't this illegal in some kind of way? I would think it was just a mistake if it hadn't happened to me EVERY SINGLE TIME! I have cancer, and being stressed like this isn't a good thing for me!!! Please, someone who has the power, PLEASE stop them from doing this to customers!

I recently discontinued services with my internet DSL provider Century Link because of the slow speed. I had been with them for nearly 6 years. I never signed a contract or agreed to one. I started using their services specifically because there was an offer of NO CONTRACT and no raise in service cost for 5 years. When the five years were up, they automatically raised my bill with no warning. When I called to check on, I was told they could "honor" the previous price for 12 months, but if I wanted to keep I would have to call back each year. No mention of a contract, which I know because I am anti-contract for services that I pay for all the time. When I discontinued, they charged me a fee and said I broke the contract... They said it was a verbal contract... They lied and I hope no one else is foolish enough to use their services, not only were they a lousy internet provider, they were dishonest!!! Beware!!!

After years of terrible service with CenturyLink and no access to internet service though they provide it 2 miles down the road from me in either direction, I made a complaint with the FCC in early March 2015. The response from the FCC was that the complaint had been opened and forwarded to CenturyLink and that they would be contacted me within 30 days. Guess what - never a response from them. Then I get another email from the FCC that my complaint has been handled and is now closed and that I will be getting a letter from CenturyLink within the next 7 to 10 days. Guess what - 3 weeks later and haven't seen anything. As usual CenturyLink lied about contacting me, handling the complaint, and that they had sent a letter. I am so tired of this company and if I had any other service provider to choose from I would drop them.

Sorry but I only have 3 words for CenturyLink. GARBAGE GARBAGE AND GARBAGE. Service and especially customer service. As I see in previous reviews, I am not the first to experience the outrageous garbage service. This company is robbing hundreds and thousands of people everywhere of their hard-earned money daily. Is there nothing we can do about this? I will not give them one more cent and I've only had them for 3 months but I want my money and time (HOURS ON THE PHONE AND ONLINE CHAT) BACK!!!!!!!!!!! Really sucks though because there is really nothing anyone can do.

I've only been a customer 2 months. So far I've spent over 4 hours with customer service. I didn't get the new customer deal they promised. And they misspelled my name on my account, which doesn't sound like a big deal. But to fix it they had to close that account and open another one which unbundled it from DirecTV raising the price again and pulling my credit again. They've pulled my credit 3 times so far right when I'm trying to refinance my house. And the billing still isn't fixed. And my internet sucks!!!

Over 40 calls to get a transfer of service. Living in the same location for 27 years I requested my service be moved to a new address. After 3 weeks and lots of calls I had my local line and DSL connected. Without notice I had to move again and it took over 20 calls and 6 weeks to get service in the new location. Both of these locations had to have temporary wires run and to my knowledge are still hanging on the sides of those homes. Our new home was ready to move into and the transfer of service was supposed to be completed on Feb 18th and as of April 10th it is still not correct. I have been lied to several times, hung up on, given outrageous reasons for the problems and truly do not believe the service is corrected.

A few years ago I decided to go with CenturyLink and the bundle package. The bundle they had was with DIRECTV, internet, and phone. Within a few days we started to regret our decision. We had so many issues with their billing department and we ended up cancelling and just going with DIRECTV. Now I was told at that time when I paid my bill in full and returned the equipment. Now a few years after I cancelled I just received a bill for $50.00 saying it was from the phone service, then this year I just received a bill for $253.00 saying that was for the contract they had with DIRECTV they paid it up front, and drum roll now I received a negative mark on my credit report for $223.00 from CenturyLink that no one can explain. Be careful that when you sign up with them and cancel you may be like me and keep receiving bills from the company that even their staff or billing department can't answer.

I have literally been in tears at times after talking to representatives of this company. Another account was set up on my behalf without a request or my permission. I paid it for months not knowing it was another account. I had no reason to even consider it. Things were fine for months before this. I cannot believe this company is still in business. I have been disconnected treated badly. I'm still waiting for Resolution. After months of frustration and raised prices I finally fired CenturyLink! You would think that it would end there, but it didn't!

I called CenturyLink to have my mother's account disconnected. I explained to the person on the phone the situation and the first time the customer service person was very pleasant. He stated that he would be glad to have me speak to his supervisor concerning reduced billing and said he would forward me to this person, and offered his condolences. I was placed on hold, for 10 minutes they kept telling me that they were experiencing heavy volume and I would be answered as soon as possible. At the 10 minute mark, I was disconnected. I phoned back, went thru the entire conversation again, and this time the wait time for the supervisor was about 4 minutes.

I have been a CenturyLink customer for close to 30 years. The last 3 of which have been a nightmare! This latest episode has about sent me over the edge. I am a Christian woman, but this has brought me to the point of saying things I shouldn't! I have paid the same amount every month for phone and internet service. Once a year, they raise the rate claiming my "loyal customer" discount has expired. I have to jump through all kinds of hoops to get it reinstated. Last time in the process, they were "saving me money" and changed my account so I lost my voicemail service and several saved phone messages from my grand babies. After approximately 3 hours on the phone I got that resolved (never did get the messages back).

They sent a bill for $173.73 to Central Credit Services collections agency for **. Called CenturyLink as we have forever been on auto pay. They couldn't find anything relating to us, found something comparable but under another name. Collections company said CenturyLink has to remove it. We cannot get cooperation from them to remove it. This bill is not ours and if it ends up on our credit report we will take legal action.

We recently moved into our new house. We got DirecTV and they suggested CenturyLink... great that makes things easier on us. Our service is supposed to be installed in two days so we are not expecting anyone walking around our yard. All of the sudden two men go walking through my driveway, my fiance jumps up and runs to his gun. I rush my kids to the inside of the couch on the floor and tell them to stay down and to find out they come out a couple days prior to do outside work. We had no heads up, no one told us, no calls or text messages notifying us of their ways. I was scared to death, my kids were scared to death and my fiance had to get up and defend our house over nothing. Typically this wouldn't be a big deal but as I said we just moved in and even though it's a nice area we still don't know everyone around. It would be nice if they let you know of this stuff prior than me calling to put in a complaint.

I bundled with DirecTV. Quote when I bundled was 109.52 for 3 years. My 1st bill was 269.13. I called, they gave me a story about 1st time billing. OK I swallowed it and paid it. This bill was 171.30. So I call again. 25 minute wait. They must have 1 person working the complaint dept! Again I get a story. Tried to say it was Direct. Sorry I have the bill in front of me, it is not Directs problem. Said "sorry nothing I can do." I told him my daughter would be calling them and she is not as nice as me. Why do you offer deals and make liars out of yourselves. Some of us cannot afford to pay an extra hidden dollar amount for 3 years. GET YOUR DEALS RIGHT OR QUIT OFFERING PHONY DEALS!

I signed up for a 12 month promotional package where I would pay $39.99 for 40 Mbps download and 15 Mbps upload speeds. Average speed I ever got was 1 Mbps down and 0.5 up. I had a technician come out twice, paid for the visits, and they could never figure out the problem. Come month 13 (after promo period ended), price went up to $80 bucks a month. I canceled on month 14 with a balance of approx. $160 (for two months of deficient service). I called to try and get it reduced as I considered it extremely unfair that they would charge me for a service I never fully received. They told me nothing could be done as my account had been closed and "all the notes on my account had been deleted". The feeling of being cheated and treated unfairly by this company is worse than the balance of $160. PLEASE AVOID THIS COMPANY AT ALL COSTS!

I called to set up Internet with CenturyLink at a second office location for our business. We initially tried to go through another company for Internet to avoid CenturyLink but no other provider is accessible from our building. The rep I spoke with was actually very pleasant. The problems started when they told me the earliest they could set up the internet was 8 days out! What?! Our company relies 100% on Internet accessibility. We cannot function without it. We needed Internet in four days and I was stunned that this was the "absolute soonest" day they would schedule with me. We had just signed our lease so I could not have called any earlier to schedule the Internet installation.

I was contacted through e-mail by a kind rep who actually opened my file to see our multiple attempts to make our service work. The "early termination fee" I had been charged was reversed.

Terrible customer service, terrible billing, terrible service. Not one good thing about this company. I would rather pay twice as much at any other company. If you sign up be prepared for a long, expensive, and frustrating road. This coming from a customer service professional and normally a very patient person. CenturyLink will ignite a hate in you. That's about their only guarantee.

We moved to Hoodsport, an area where CenturyLink is the only option for telephone and Internet, in early March. My home phone reception is poor, constant static, calls often dropped when answered and it cuts out so much, callers think I'm on a cell phone. Was told Internet would be 1.5mbps, which is very slow but the only "game in town." Actual speeds are 1.1 to 1.23mbps and the connection is dropped often.

Was quoted one price upon enrollment and my first bill was $299! $85 for TV and 19.99 a month for internet. Really? Charged me $99 all at once for modem when they said they would charge me in three installments. The CS representative said that he couldn't do anything about the bill but he could transfer me to the finance department. What? Promise one thing and when the bill comes it's a completely different story. Internet service is sub par. Have had technicians out three times and had service for 2 months. Have had to sit on phone for hours being walked through restarting and resetting my modem several times. What a nightmare. Steer clear of CenturyLink!

We moved about 2 blocks to another residence in December. Our CenturyLink service was bundled with DirecTV. We were paid up, but still had our TV and internet service interrupted the following April due to "non-payment". CenturyLink gave us a new account that we were unaware of, so our payments were going to our old account servicing our old address. Although we had all receipts showing we had never missed a payment, CenturyLink discontinued our service and so did DirecTV. They tried to extort money from us in order to get service restored. Now they admit their mistake, but it's too late. Never again.

CenturyLink was new to my location. In 2/2015 they sent out flyers and came to my door to sign people up all with the promise of 65.95 a month for the services I wanted for 12 months if you bundle your services. I went online to sign up but was told I had to call customer service for a new connect, so I did. The person who helped me told me the monthly rate would be almost twice what was advertised. When I ask what happen to the special rates they were advertising he had to look it up online, he did not know about it. He found it online and signed me up at the 65.95 rate he said to bundle my internet and TV. I got my first bill a week later for connect fees and paid them..

I have unfortunately had CenturyLink email and as my ISP now for about 5-6 years. The really bad thing about them is that they have terrible server security and bandwidth. About once or twice a year, they randomly turn off my email service without any notification. This is due to their poor firewall on their email and hosting servers which lets a lot of folks from around the world spam their users and hack into their email accounts. Then Centurylink blames the account holders for their own pathetic security by randomly turning off your email account access and login with no explanation or warning. They will not turn it back on until you take the time to call them and hold for about 1/2 hour, while they repeatedly tell you they "don't know what's going on with your account" and can't figure out what's wrong?? They act like a bunch of complete dummies who don't know the back end of a donkey from the head.

The service is ok, I've never had issues really. The customer service is poor if that. The new customers get to pay $20.00 per month while the ones that are loyal and been there for a few years get charged more and more. In fact the bill fluctuates and is never really the same. This is frustrating. You budget in one amount and it keeps getting higher every month. I guess this is how they plan for customer retention - NOT. My bill is now over my budget. I called, "Oh so sorry, there is nothing we can do to help you at this time." Really?

Hi all, don't believe in Century Link. I don't recommend anyone to use their service. They are big cheaters... 1.5 yrs back I used their service and while moving to other state, I called the customer service department to remove my service. They suggested to keep the account on hold and there wont be any charges and I don't even need to return my modem if I don't find the century link service in my new location. Since I don't have its service available in my new location I did not take any service from century link.

I've been with CenturyLink for 2 years and don't think the internet speeds they claim to give me are ever correct. Every time I call to ask questions they give me a big run around and it seems to get better just for the day then it's right back to what it was. I'm supposed to be getting 20 meg and 5 download speed and it's never even half of that when I run the speed test, we can't even run 2 devices simultaneously without it freezing up. I'm not sure what kind of speeds I need to do this but I'm pretty sure 20 meg is plenty. I never had this problem with Comcast, NEVER. I’m so tired of being lied to by these big companies, they know they got you and what are we gonna do, complain? That's not gonna anything but waste my time. It's like they don't care, you’re just another number. I really hate all the crap you have to go through just to talk to someone, I wish there was a way we could fight back.

If I could give -5 stars, I would! TERRIBLE service and the most incompetent employees. I mostly blame managers/supervisors like **. Being charged $125.00 a year and a half later for a modem I never received. Cancelled my service immediately after opening the account because the rep couldn't even tell me what postal service was delivering the modem. After realizing I was still being charged, I contacted the company on a number of occasions and I was told it was taken care of. Now, again a year and a half later, I am being sent to collections and being told to contact UPS and file a claim myself even after ** told me that it wouldn't work. History of talking with representatives who don't know what they are doing, being transferred without notice, no notes in my account, and being told that the customer is wrong - just AWFUL!

Just do not waste your time with them. They do not give a flying ** about their customers, they do not listen to you, they wont help you any, and service is the biggest pile of ** I have ever had in my life. If you buy this you are wasting your money. They will throttle your internet so ** hard its UN-**-believable. Have 225 megs, you will only get 10 of them and when you ask why they will say "Sorry we can not do anything about it now, ** off." ** Centurylink. I hope they go bankrupt and all of them get fired and become ** bums. WORTHLESS.

I have never ever experienced a more dysfunctional company in my entire life. I have called CL 5 times to resolve issues and have been on hold and transferred many times to get the correct department and in those 5 times the total time I was on hold was over 3 hours. You would think a communication company would have a system of call back when they are backed up with inquiries like so many other companies do. This would be considered considerate to the customer not to tie up their phone for so long....

I ordered CenturyLink's high-speed internet service (40 mbps download/ 5mbps upload @ a promotional rate of $29.95 a month for one year with a discounted activation fee of right under $30) about three weeks ago, but I wasn't able to use it until roughly a week ago. That is two weeks without service that I am paying for.

My CenturyLink business phone bill went from $300 to $550 a month. When I finally called they said my verbal contract had expired. After a heated argument and a demand to produce any contract, nothing. They got to me for roughly $1000. What do you do?

I have been a customer since 2010. Lately I have been charged unfair by CenturyLink. The monthly mailed invoice will state a concern amount, but when I call to make a payment, the representative states a different amount of money owed. CenturyLink has been a dishonest company. I am upset because this corporation alters and edits my invoices and are constantly ripping me off.

From the day I got service was century link I had nothing but problems. First they tried to bill me for a modem when I owned my own. Then when I canceled service they tried to say I hold them up modem when it was my own. I switch the cable and canceled my service and for two months, they billed me and I fought with them. Now they are saying I'll them two months service and sent me to collections even though I canceled my service prior to those two months. They are just crooked.

After day 4 of having internet service with CenturyLink, I call for the purpose of raising my internet speed. I was hung up on twice, went through 3 15 to 30 min holds and once of the three times I called, I had major feedback on the hold line and when I finally go to talk to someone, they couldn't hear me and my phone was not muted - I checked. I called back the fourth time and got warm transferred over to the correct department after demanding to speak to a supervisor. All in all, I wasted my entire morning trying to deal with this.

They have had Bad DSL (SLOW) service in the Mabank Texas Area since December 2014 and they know it. Don't use them!!

These people have been a big part of my life. I had service with them starting at 18 and am now 33 still with the service...from US WEST to Qwest...and now Century Link and stayed the whole time. I won't even speak of US WEST / Qwest days because what goes on there now is just despicable. They throttle or flat out DISCONNECT my connection EVERY other night when I download. On my days off around the house I see the same thing. I'm downloading only for for about 20 mins. and then boom...your connection has been disabled. I am so sick of restarting my modem to bypass their remote access processors and whatever else illegal crap they pull. 20 mins. to get a hold of customer service now.

Well I would like to cancel one of my services... very simple. Right now I am on hold going on 30 minutes after being transferred 3 times. The hold music is not music it is LOUD screeches. I have been hung up on 4 times. This simple thing I have been asking to do is now taking me over an hour. Not only that but my cable cuts out ALL THE TIME. And my internet, though I was told would be 4x faster than the COX internet I had, is soooo ridiculously slow. I have the top cable and internet package and it is crap. Still on hold. About to cancel this service all together.

This much for their "fast" 12M internet service at a low cost. I was naive enough to trust a handwritten quote given to me by the door-to-door salespeople. I was signed up for their CenturyLink@Ease that no one ever mentioned. I told them I have a modem already and they still sent me one and they left off a discount I was promised. What's so hard about offering reasonable internet service including speed, price and service? Here is one answer I was given about my discount: "If you are wanting to file a complaint, then you can contact our Customer Care department and they can file that complaint and also, they can bundle in your Dish services. In my department, we only we bundle in DirecTV services."

We had a rep come to our house on April 1st - great saleswoman! We agreed to give it a try and she assured us that if we changed our minds prior to the install date (4/11) that we could cancel and get our initial fee back. After speaking with coworkers and neighbors about how bad CenturyLink was, I called 2 days later to cancel. The rep I spoke to wasn't able to pull up the order # but said it was because it was probably too "new" (only 1 day had passed between signing up and cancelling) but assured me that it would be cancelled.

Called twice to have a "Do not call if you are a solicitor." Told me it had been activated. It was not. I called again and was told it would be in effect after 5 pm the following day. It was not... I called again and was told the office was closed and I would have to call back on Monday. They gave me a confirmation order number when I called the second time. I am completely dissatisfied with their service. I have been with them since the company was Ma Bell system.

I called CenturyLink to fix Norton antivirus. Norton keep asking for activation every time, now I know it is a simple fix. I call CenturyLink internet support, after 45 minutes of waiting help desk (**) guy didn't know what to do. He (**) help desk, put me on hold for another 20 minutes. Very rude person, unreliable, ignorant with attitude that I don't care what you say. After using CenturyLink Help desk several times, I believe there is no accountability with most of the staff working for CenturyLink. I think they are not happy to work there or they are underpaid so they take it out of customers. Nobody is responsible.

I tried to cancel my services in November due to my internet speed dropped to .02 Meg and then came December and it wasn't cancelled and charged until April and told refund would come then received a bill saying I owe money, after 50 hours on phone.

I continually experience poor internet service with Centurylink. I went to them due to their 12 promotional offer. A great example of 'you get what you pay for'. Now that I am paying regular prices, I am finding that you get less than you pay for. Comcast had steady, reliable service and I will go back to them as soon as possible, once my contract is up. In 14 years in the MN area, Centurylink provides the worst internet experience, hands down. My letter to them hopefully prompting them to acceptable levels of service. I even dislike that I have to take the time to go out of my way to share how poor that Centurylink has been!

When was the last time you read the fine print on your phone bill? If you are smart START READING NOW. More important than reading this, use the email addresses and links at the bottom of this posting to TAKE ACTION. As the infographic accompanying this evaluation of CenturyLink's pathetic performance CenturyLink really doesn't care about their customers. CenturyLink believes they can, without any proof of consent, add a clause to you bill costing you $500 and more. All they have to do is slip it into the fine print. If you miss it for three months you're hooked. Consider the convoluted incomprehensibility of your phone bill in the first place.

Horrendous Customer Service! Very shady operation that makes offers and does not keep them. We called to cancel, guy tells us he will lower our bill to $19.99, so we agree to stay on with them. Following month, our bill is the same. I call, they say it will take effect the following month. I get the bill, the new bill... no changes in rates! I call today, guy said there is no record that my bill should be $19.99... I cancel my service!

I am a Custom Integrator and not going to use CenturyLink ever!!!!! Burn in hell and I would like the last 2 hours of my life back during a sporting championship. Hate this service and I am a very kind person.

I was getting on here to let everybody know how HORRIBLE these people are, but reading other reviews I guess everybody is right there with me. I have had to call every month for the last 4 months about my bill. One person tells me one price. I agree to it get my next bill and still not lowered. Have to call again (wouldn't be so bad if they weren't at least an hour long) just to get rerouted 4 times to tell me they can't help me and that they can't credit my bill even though it was their mess up. Finally on the 3rd month of this I talk to a manager and she assures me that it is fixed and there will be a credit to my account.