CenturyLink Reviews

We called the home phone so they could hear the bad connection... They could barely hear us! We also complained about the internet losing connection and the movies stopping in the middle of downloading and not being able to record movies. We waited 1 whole day for a movie to get to 70% downloaded. After 3 days of service with CenturyLink is refusing honor their agreement. After talking to a supervisor, she is now saying the phone service is not covered and we will be charged $50.00 for starting the service and also charged for having the phone for 3 days. She could not tell us how much until we got a bill. We are so upset with this company for false advertisement and they have not improved one bit! Get out of the cable, internet and phone business CenturyLink!

I'm a new widow and not as strong as I once was. Plus my phone had a problem for 2 weeks. Service person couldn't find the box outside to check the wiring, so why does she even work there? Called and they said the problem was inside. Replace inside wires and phones and no luck. Sent the same lady out and she finally found the box. The wiring in the outside box was bad. That fixed the problem. Went without phone service for two weeks. Did I get a discount? Hell, no. I don't have a cell phone so I literally had no way to contact anyone except by CenturyLink internet which is intermittent. Was a fool I was to sign up with them. Anyone else have similar issues???

A request was sent March 20, 2014 to port my number from CenturyLink to Exede. That request got no response and since then two additional requests have gotten no response. Each call to CenturyLink results in a different cause for the issue. However, since CenturyLink has no record of the request, they cannot tell me specifically why the number has not been ported. Today, I was told there was a freeze on the account in spite of the fact that I was assured that there was NO freeze on the account on two prior occasions. I hesitate to state my opinion on why the number is not being ported, but I note that a billing cycle will be complete May 8.

My service was cut off due to non payment last week. I never received a bill so I lost track of when it was due. Apparently my name was spelled incorrectly on my account. This explains lack of receiving bills. They socked my with a 25 dollar reconnect fee and a $5 "convenience" fee for paying via phone rep. When I signed up for service in January less than 4 months ago I was told my bill would be $92 for 12 months for tv and internet. I was a former Directv customer and wanted to try a new service. What a mistake I made. I just received a letter the other day for price increases for internet and tv service. My bill is $127 per month right now. Far cry from what I was quoted on the phone. Not to mention apparently I am in a 1 year commitment. The sales rep told me it was a great service because I really would not be in a contract. But I am required to pay $10 per month for 8 months. Sounds like early termination fees to me.

This company is horrible. No tech support after 6 pm. So if I need to troubleshoot something I am required to call from work. This is the worst company I have dealt within a very long time. I cannot wait until I am paid up and can put this behind me. I do not recommend their service to anyone. Hold times are unacceptable on the phone. Phone reps are not trained correctly. I think it is misleading to commit a person to 1 year of service where they cannot switch to another company without paying a early termination fee yet Centurylink is allowed to increase rates. I would also like to add that the contract from Centurylink is verbal and the fine print is not revealed until you try to cancel services.

It took two more several-hour phone conversations to finally get it canceled, and a I got a month of service after I first tried to cancel that I didn't use because I had switched to another provider. They billed me for the final month and I was not able to convince them to drop the charge. Everyone I spoke with said they would do something about it, but then nothing happened and I got another bill. Finally they sent it to a collection agency, and I paid to keep it from harming my credit. I cannot believe how much of my life this horrendous company has sucked away.

Today CenturyLink told me I did not return the box until 12/5/2013. I check the UPS tracking number and it pulls up returned 12/5/2013. So I requested the detailed UPS information and found that what Century did was received the box on 8/1/2013 then re-ship it to their exact address 12/5/2013, past my deadline. Clearly Fraud. If you Google complaints about customers saying they returned the Modem when they found out 8 months later by collection that they never returned the Modem or returned it too late. Please research my example tracking number; UPS Tracking Notification, Tracking Number **: request the detail info be sent to you. Shows they received it twice. They are ripping customers off like crazy, working with the collections. If you use CenturyLink and you return a Modem to be sure to pay to get a signature Receipt, Don't just save the tracking number.

Well I've just received my 3rd invoice for 2 locations for a grand total of $1,653.31 and by the way this doesn't include the copper lines we had established with Integra that are now on yet again another invoice for Bayaud at the sum of $130.00 monthly which brings us to a grand total of $1,783.31 for the two locations! My 3rd location was $465.00 monthly with Integra and the quote from Thaddeus ** was a grand total of $435.00 which at present is $650.00 monthly!!! So the overall cost for bringing in Century Link is now at $2,433.31!!! I find this to be nothing more than outright deception on Century Link's part and have never been so angry in my entire life.

I said “You will not put one of the guys that has nothing to do with it in jail just to get paid.” He said just like he said, “Well you know what you have to do so do what you have to do.” I contacted the local guys and their HR department to let them know that their executive branch wanted me to just pick one and be done with it. No response yet. Need help. I want my stuff back but don't want to just put a guy in jail. It took me 4 deployment to save and get all my equipment. If anyone can help, please contact me at ** and thanks for reading this.

I also point out the tax section includes taxes that shouldn't be on my bill such as Florida special tax, North Carolina tax. I live in Florida??? Well after two hours of screaming at Century Link, I cancel my service and of course they point out I am one day over my 30-day mark so I must pay the early termination fee and they also explain that they don't handle 30-day guarantee. It's another company I must file it with (another omission of facts). What a bunch of liars and misleading people at Century Link, and what a scam. You can't dispute your bill within the 30 days because they make sure you don't see your bill until after the 30 days.

She said she knows but that's not her fault and that they aren't responsible for what third party does. I said ok give me a supervisor (because she just wanted to argue). She hung up on me. I called back and they gave me to an Escalated call guy who tells me what she did. I said ok well, I would appreciate the $150 gift card. He told me my account is not eligible because I had to pay a deposit. I said then come get the equipment and give me back my deposit so I can go back to charter. He said he can send a box but I am now tied to their contract. Oh my God. I had to hang up. Just don't do it people.

They keep transferring me to the next tier and then the drop call and I have to start all over again. By the way you have to verify you address and name and ss# all over each time they transfer you and explain what the issue is that your are having, and the minimum wait for each of these tiers is about 30-40 minutes. And this morning I went through the process twice and they dropped my call twice just after verifying my contact number. They didn't call back. This morning I was rudely told there was not an engineering dept that it was Prism repair.

However, we also had CL at home. And the service was getting noticeably worse there as well. I would call and they started using the term "bandwidth exhausted". We couldn't get any better service due to total system saturation. After the 4th call, they offered to reduce my bill by $10 per month. The service was not worth $3 per month much less the $69 or $79 I was paying.

The problem is, we're in a rural area in North TX and we really don't have any other service options so we're just kind of stuck!! I am now in the process of trying satellite internet service. It's going to be about the same cost and hopefully they've gotten better than years past when the system would shut down as soon as there was a rain cloud in the sky. I have nothing good to say about CL. Service is horrible, customer service is no better, and they need to quit telling everyone that "they're going to have things fixed in a few months" which I heard numerous times over that past year and a half.

They get my new address and tell me they will connect service at my new location; never mentioning any charges for change of address. An additional $80 or so charge is assessed to my account that I was never informed of and when calling on it and getting the run around, I finally get someone who waives a small portion of it. I make the payment they say is due and yet next statement appears, charge never removed, late fees added on top of it. I call again the following month - another hour and a half of my time wasted, to be told finally they will fix it. No such luck. By about August 2013, I get a bill in the amount of approx. $120 in which I regretfully just pay and decide I'll deal with it later as I was going away and didn't want more late fees to keep being stacked on.

Finally come September 2013, I finally get a woman to help after having to explain the whole situation to about 5 people prior to getting her on the line, who were unable to remove false charges that were never removed that were in fact paid. She finally amends the account showing that I had been overcharged by approximately 3 1/2 months' worth of services. By this point, I feel so paranoid that she may just be like everyone else I've spoke with who tells me it will be adjusted, but never actually happens. She credits my account. I request that she sends me an email with documentation just in case for some reason her updates don't stick. She sympathizes and more or else acknowledges that their billing procedures are not up to par, and their systems don't seem to update after payments get made, and even alludes to the fact that sometimes people will remove notes in the system to credit accounts. Odd I know. I'm not much of a conspiracy theorist however, and blame most of it on incompetence.

Regardless, this woman did actually do what she said she would. More or less I had no payment aside for taxes on the account for roughly 3 months. December 2013 would be my first full payment due. I made sure to be very conscientious of paying my bill on the exact due date, as I had noticed in the past if paid even 1 day following due date, the next printed bill would not acknowledge the payment made, which I suppose is understandable... to a point. I would then log onto the online account and find that the payment made was not ever applied even though it was clearly paid, and then to top it off it was on the balance due still with a late fee attached also.

So, the icing on the cake really came when beginning of February 2014 rolled around and I was not getting internet service, was making payments for it---but would just keep telling me internet browser unable to load-contact service provider--which I did. I went through tech support, they sent someone out-- made a difference for literally half a day, and back to the same result of unable to access internet. I call again tech support who informs me there is an issue in the area with a band width exhaust problem (whatever that means) and that quote :"it is a known problem, and century link is working on resolving it". When I ask for some sort of time frame, tech support is unable to give me an answer other than a vague repetitive "we're working to resolve it as soon as possible". I give up on that phone call and tell him Thanks anyways.

I call back again about 10 days later and get a sweet Southern woman who I explain how this is really difficult as I do both school work and some work from home and going on 3 weeks without internet I am paying for seems more than unfair. She sympathize, tries doing a manual reboot on her end to no resolve but insists she will send someone out who will get it fixed. That week, she delivers what was promised and it was appreciated. I never even requested to be refunding for the almost month I paid without receiving service - probably should have, but really I'm not the type of person who cares to battle with people over the phone or have the time.

Just when I cautiously begin to get optimistic, I receive an e-bill that never credited my March 2014 payment that was made on the exact due date of 3/4/14. The next billing cycle begins 3/9 and the e-bill is still showing as if payment wasn't made with additional late fee. I give them the benefit of the doubt and think maybe they print the next month's bill before the due date of the prior has come. So the system should catch up... Nope, it doesn't. I call billing. The first woman cannot comprehend I've made all payments on time, on the exact due date for the past 3 months and the system is not updating my account properly. She transfers me; Marcus from escalation who I get on the phone next, is yawning and belching I believe which was a real kicker. He finally comprehends the mistake but informs me I re-upped my contract in February for another year. I was blown away.

You mean to tell me, I wasn't even receiving internet in February and yet still being charged and paying for it, and you think I would request an extended contract? This is an absolute fallacy which I am still dumbfounded as to where the origination of this fabricated request of an extension of contract ever originated from. I told him I wanted out of my contract and believed I had met my 2-year commitment which he confirms. He claims he removes the wrongful additional charge and will set a termination date for the next month being May 2014. I'm told there are comments on file that I will not be charged an early termination fee, as I did NOT request or agree to additional contract. So that's pretty much where I'm at.

After reading these reviews I can't help but assume I'm probably going to be having to dispute more fraudulent charges to come. By FAR the worst service provider I've ever dealt with, there is something seriously wrong with this company on almost all levels and I find it amazing if they have not yet been investigated. From my understanding, they are involved with political members in the state of Nevada. I shall do more research on this company. The amount of unnecessary stress, time wasted, money wasted and absolutely absurd. Best advice I can give is AVOID this company if at all possible.

By April 2014, I got a job that require a higher speed so I call them to cancel my service and I was told that that there is a early termination fee which is $200. For which I was not inform at the beginning. The contract was discussed and they can't waive the fee. I was told that this termination disclosure fee should be listed on my first bill. This is the only time you will see according to them. They can't do anything for me. I even told them I was with them for a very long time and that doesn't matter. New contract is new contract, they have no realty for their customer at all.

This just not making any sense when I wasn't told that this new contract has early termination fee where I didn't know anything about it at the time of signing up the new contract. In any case, CenturyLink make sure they get their money, use it or lose it. So from my point of view if I stay with them, I only have to pay them about $200 until my contract is over. So I might just have to wait and cancel it then. I hope this will help those of you that wish to renew/change their contract to be very extra careful when sign up with CenturyLink... Due to the above reasons, I don't think I will have another service with CenturyLink.

I repeatedly explained I needed a minimum of 50mbps. She assured me I could get 50mbps plus phone service for $59 per month. I agreed to sign up for the service and she transferred me to Jose employee ID# **. Jose again reiterated I would be getting the equivalent of 50 mbps with their service using fiber optics. I signed up for service. After three phone calls and two different techs came out the line was active. Yet no internet service. I called the technical support line and after 1 hour I was told there was something not connected on their end. He had to put in a ticket to get it fixed and called me back 30 minutes later. Finally the internet is working but the maximum speed is 10 mbps.

I've been out of the market for a few days and now I hit the ground running with trades as the market is moving fast. I submit first 10 trades, missed the trade due to slow internet speed, loss $3200. I submit several trades the next day as the market is up over 100 points, again slow speeds missed the trades and hit with a $2700 loss. I reset modem and tried selling a few positions, left $5400 on the table due to slow internet speed. By this time I'm furious. I call CenturyLink and explained I'm supposed to be getting a minimum of 50 mbps. I'm told that's impossible because they don't offer 50mbps. I asked to speak to Jose, "Sorry we don't transfer calls." I asked where he's located, "Sorry we don't have that information." I asked for a supervisor and was told by the supervisor, I was misinformed as fiber optics is not offered in my area or even in the state. By now the end of week 1 of CenturyLink I'm out of $20,000 in losses due to poor internet services.

Okay so I try the phone service I signed up for; the static and clunky service is so bad my broker can't hear me. I called him on Skype and because the internet service is so slow Skype does not work either. I'm now using my cell phone to make trades which has its problems. I'm behind on updating my websites because using FTP the internet connection should be instantaneous and it cuts off. I'm having to update website manually through the hosting company, this takes forever. I just moved to Texas from New York. In NYC I had 100mbps for $79 and CenturyLink wanted to charge me $79 just to get 25 mbps after I complained. I was told Texas is a backward state. I was fairly warned of this and it's been a nightmare. I can't believe a simple commodity like internet speed is so difficult. Losing money in the market is a given, but losing money because of negligence by CenturyLink makes me furious.

When employees of a company cannot reveal their last name to customers and hide behind ID numbers, that's a red flag. There's something wrong. I was lied to and deceived into signing up for their service. How does an individual sleep at night when they spend their working hours deceiving consumers and the company allows and encourage such deception? No amount of money is worth compromising your integrity for a paycheck. I could file a lawsuit against CenturyLink but I did not get him on tape. I will however call them again and act as a new customer and explain again what I need. If the person I get tells me again I can get fiber optics, I will have them on tape and with this I will have the basis for the lawsuit for deceptive practice and negligence.

All I want is they same bill every month. I am tired of the lies. I would not recommend this company to anyone and when I can find another company I will. I am in a location that is hard to get Internet service. I need to take what I can get.

After being kept on hold and hung up on, I managed to speak with Angelique in Customer Service at 11:33am on 1/14. She instructed me to pay the bill in full but assured me the late fees would be removed and credited back on our next bill. The February bill arrived without credit of the $12 in late fees. I again called Customer Service on 2/21 at 9:50am and spoke to Brad, who told me the bill had been printed before the fees could be removed (which didn't make sense because the bill was dated 2/7 and I called on 1/14, but I gave him the benefit of the doubt), but promised they would be credited to the next month's bill. Surprise! Our March statement showed up and we STILL have not been credited the $12 in BOGUS late fees. Both Angelique and Brad lied to me. This is terrible business practice and robbery. I will be switching my internet services to another provider as soon as possible.

How wrong I was. They turned me into a collection agency without telling me that I owed them $94.00 for DIRECT TV service of all things! I paid the bill but I am sure I got screwed yet again. Absolute worst customer service I have ever even heard of. Most of them have no clue what they are doing. I spent close to 23 hours on hold in 2013 between about 27 different calls, then they bill me after they said they owe me money, then send me to collections without notifying me. Plus they would not give me credit for time that I was paying for their service but could not use it because of junk equipment! STAY FAR AWAY! If I could give no stars or negative stars I would.

In two cases they told me there would not be any charge since I never used or could use phone... I got upset and told them to take it off. That Monday 2 days later, I get a phone bill for $175.00. I was furious!!!!! They did nothing. I got no phone, no line, no jacks... nothing. AND LEFT ME WITH NO PHONE FOR A WEEK... Then they send my bill to a collection agency... which really got me upset. I am not paying for no service. The ** that came to install did nothing. I don't think I have to pay this bill... and they need to correct the credit bureau. I called and called and no one connects me with the complaint dept..

I wrote a letter to the CEO of Century Link ...no response... I wrote to the address, on the bill no response except a bill!!!!!! Who the hell do I talk to!!! I'm going to have to call my governor and statesmen.....this is just one case!!! My god, this company needs not to be in New Mexico if that's the way customers are going to get treated and ripped off.. I will go to the news and publish it and get this company closed. $75.00 for nothing.... no way!!! And put me on a light detective. Every word is the truth... so help me god!!!! Someone let me know who to talk to to resolve this matter... a senior citizen in distress.

We have had service people out here too many times to recall, inside and outside of the house, 5-6 modems, new and refurbished. Much of these answers may indeed be true but also true, is this has been and continues to be a frustrating unresolved issue. Often after having spoken to upper level management we all think the issue has been addressed, we hang up and the next day the same issue, but we can't communicate with that manager we "resolved" the issue with so back we go through the whole process of elimination EACH TIME!!!!!

We enjoy 1/4 to 1/3 of the service others get and yet we pay full price and have for at least eight years. If the Engineer I spoke to years ago was correct then Century Link has known all along that the service they provide us with is deficient and yet they charge for a fully functioning service. We called again yesterday, 3/17/14, to try to negotiate a lower price that would be consistent with the service we get, the best they offered was, "..... $10 off of your bill, we have no other program available at this time" and in frustration the tech offered that perhaps "Century Link is not the proper choice for you." Finally a truthful answer after years of gladly taking our money and stringing us along with service calls that have never addressed the issue! We have been dealing with this for 8 years, paying full price for a service we do not get, that they know we do not get and that they can't provide. Until very recently we had no real other feasible options for internet but we are actively looking to see if other options are available now. We are done with Century Link and warn you all to never use them as they are a waste of your time and your money.

I requested to speak to a supervisor and was denied. Instead he transferred me to Customer Service twice who told me both times it wasn't their department, and after 90 minutes on the phone I was told flatly that either we pay more for Internet or we would be shut off as of 5 March. So I thought "fine, we'll get it shut off and then go to another provider locally who offers truly unlimited internet." March 5 arrived, and at 10:30am, I could not access the internet. The Internet icon on the modem was red instead of green, and all indications were that my internet was disconnected as they said it would be. So ten minutes later, I switched to a better provider, and thought all was well. Three days later I got a regular bill from CenturyLink, charging us for the entire month of March, even though we only got the first four days of March in usage. Needless to say, I am not paying the bill.

I have never been treated so abysmally by an internet provider in my life. When we signed up, I was not apprised that there was a limit to begin with, and not being able to do anything about it in terms of tracking and/or eliminating whatever the problem is has been frustrating. The whole thing was odd because so far as I know, my sons and I have been using the same amount of internet the whole year and a half we've been with them, but received no notices at all until three months ago. You'd have thought that if we were using too much internet we would have heard about this earlier.

DO NOT GET CENTURYLINK. I am still trying to figure out how to return the modem as they do not seem to have a dedicated address, and I am seeing scores of complaints from other consumers online who have returned their modems and still be charged for the unit as CenturyLink seems to have a scam going where they claim the modem was never returned. Any information regarding where to return the modem would be much appreciated, and I have a bad feeling I'm going to go round with CenturyLink about the bill they sent me for the entire month of March.

How is it that CenturyLink Can have rude workers and get away with it... Still trying to resolve this problem. I called to CenturyLink Corporate Office and Headquarters at 3183889000 at CenturyLink, Inc., 100 CenturyLink Dr, Monroe, LA 71203. The result to the phone call is they asked for the account number, then transferred me to an answer machine to leave a short message. The only thing I can say... WOW! So sad that such a big company allow their workers to be rude to their clients for having service with CenturyLink.

First off I thought if I did not want CenturyLink to record our conversations especially if I needed to give them my personal information. They should have respected that but they said that was not my right. Then, I asked if I can give them a different form of information to be identified. I was told no. I needed to give them social, birthdate and whatever else they ask for. I thought it was my right to refuse to give out my social and give them my driver’s license number to prevent any identity theft. I guess with CenturyLink you have no rights and expect to get NO respect by the company’s workers.

On Sat. the doorbell woke me up .. it was the tech who said he didn't have notes stating to call first. He reconnected a cable that Comcast had cut (why didn't they ask who I had before and know that they would need to fix a line ... have a tech ready??). The internet did connect and I set up wireless. I then left to run errands. When I came home, my daughter stated the internet wasn't working. I reset the modem and it worked for a few min. then quit again. I called centurylink and they had me do a couple of things, then they tested the line and stated it had several errors and that they needed to send a tech out. They can get one out on Thurs. (this is 5 days later). I stated that there was a tech there this morning and he should have made sure everything worked well ... he should have checked the lines! They said that they could get me on an escalation list so that IF a tech was in the area and IF he had extra time and IF I was home.. they may come by earlier. I ended up going to Comcast on Monday and having internet that day plus Comcast came out the next morning to fix one room that I was moving into.

In the world today .. the internet can be as important as a phone! I need it to do work (many people work from home), my daughter needed it for school work for online classes, I needed to pay bills that are set up online, I needed it to keep up with how my spec. needs daughter was doing in her group home, we have a Netflix account, but couldn't rent movies because no internet, not to mention emails, facebook, looking up stuff, news, etc. Some of this I could do by cell phone, but not all and it was more difficult and increased data use/charges. I did cancel centurylink and they have said that they will cancel any charges and send back what I've already sent .. so we will see if that happens. But the tech did show up at my house today (Thurs) so they didn't cancel everything! I just wish that when you set up a new service, that they are prepared to make sure it works the day it is supposed to start! And that they have enough staff to make sure if you have problems later, they don't take 5 days before they can fix it!

After 3 months, I decided that I could not deal with how slow it was running. It was struggling to stream anything Netflix, Pandora, Hulu anything. So I called the company to try and cancel my service (that I was told over and over that I could do at any time with no extra cost to me). Now they are telling me that I would be charged an early termination fee of 200$ because there is a "verbal" agreement to a 12 month contract umm.... no! When I called, I was on hold for 2 hours when I was finally told about this "verbal agreement". When I asked to speak to a supervisor I was told “Yes ma’am. Please hold I will transfer you to someone, should just take a min.” After a half an hour, I am transferred to TECH-SUPPORT!!!! Even the guy I was transferred to was upset that they were giving me the run around. No clue what to do about this. Needless to say I'm very upset can't seem to get out of their "verbal agreement" that there seems to be no proof of.

Well, let me tell you what I was told. First that I "wasn't promised 1.5, I was only promised 'up to' 1.5. "Then on another occasion, I was told that "Centurylink isn't going to invest millions of dollars to upgrade service for a few people. Maybe consider moving to the city." The internet is so bad here since the lines are all standard for dial up and have NEVER been upgraded. We are resetting our modems every other day. We call in. No help. "Oh, you have a bandwidth exhaust problem out there. We're working on it. " Since 2006?! Really? You can not put dsl on dialup lines. It is impossible. Yet you say all is well. Oh, we'll put in a trouble ticket. Okay. It's fixed. NO IT'S NOT!! And it never will be. As a realtor, I warn my clients to prepare for lousy internet. They're never prepared for how lousy it really is. Our internet goes out whenever the weather changes too.

And then you double my bill. WHAT?? For What?! Recently, again, my services were disconnected. I was short $43 on my bill. So my internet services were cut off. Okay, I get it. I didn't get the exact amount and sent what I thought it was. I get that. However, you cut it off on SATURDAY!! WHEN YOU'RE CLOSED!! How am I supposed to resolve that?! I call to talk to someone. No one is in. Office is closed. Okay, go to tech support and see if they can answer my question. Nope. Can't be connected because I have a balance. Pay the balance through speed pay. Nope. Not going to post until MONDAY, so I still can't talk to anyone! Is this your way of laughing at the general public? Who I might remind you is also the person paying your salary?

I have no doubt in my mind that this message will be ignored. I have no doubt you will see a frustrated angry customer and then, like one of your reps said to me one day, 'Well, there's always going to be someone that isn't happy for some reason or another. We can't please everyone. 'That's customer care.' That's customer concern. That's what happens in a monopoly.

The technician called me a few days before scheduled to come fix it but I was about to go in for surgery so I said no. He came anyway on to my property without permission and canceled my former appointment (he didn't fix it). The day of my scheduled appointment came and I had taken time off work. Halfway through the day I called and found he had cancelled my appointment, had to make a new appointment. Still no internet. My husband had to leave work the next week to meet a technician. I had purchased a bundle but up until this point had been receiving 2 separate bills, and way more than the amount I had agreed to. $30-$50 more and not bundled. They told me it often takes a few billing cycles for a bundle to take effect. So they gave me some bill credits.

Because my TV had been activated before my internet they accidentally set up two separate accounts for me and when I called, they apologized and said they would fix it but after they closed one account I couldn't log on to pay my final balance. A few weeks later, I got a letter saying they sent the balance on the account they closed to collections! They never even gave me a chance to pay it. The worst part is they lost the account and can't help me figure out how to pay it so now its just damaging my credit.

Then I looked at my bill online which took another online moment with tech support because for some reason I could not log-in even when I had many times before this. My bill said they had charged me for a static IP address installation a fee of $25.00 plus $5.95/month. I knew about the monthly. I called billing and they refused to remove the 25.00 dollar charge for doing nothing. I said, well if that is where we are then I am still within my 30 day satisfaction guarantee and cancel my DSL service. They said that was my choice. I said, "Do you have a customer retention department?" They said no.

I asked for another supervisor and they said I was as high as I would get. I said then cancel because this was my first time of having a hardwire provider in 10 years. My wireless provider before this was great and I was going back to them. Which is DIGIS by the way. I changed from DIGIS for pricing reasons. I am now back with DIGIS and the switch only took 30 seconds. DO NOT USE CENTURYLINK, they have hidden fees and they do not care about you the customer. The phone support people are imbeciles. If you want great customer service and an awesome signal go with and stay with DIGIS.

Waited all morning, no one showed up and I called Century Link again. I was told my current company did not release my telephone number, which I wanted to keep. They had my phone number, fax number and an email address, and they never attempted to contact me. I rescheduled (against my better judgment) and the next appointment was set for the 3rd of Feb. 1-5 pm. Again I waited all afternoon, they never showed up and did not call or make any attempt to let me know what was going on. I called them at 6 pm. CSR told me there was a glitch and my current cable company still did not release my existing number... I have a cell phone number, no one called me on it! ONE LAST TRY. Lady on the phone said everything was corrected, she had the release of the number and could schedule my install. I asked her if she could please verify exactly which services I would be getting and what the total amount due would be each month, without tax. No, she couldn't tell me but could connect me with someone who could. Transferred my call.

Young lady was pleasant enough, but she started telling me what would be included in my phone service. I listened then asked her which channels I would be receiving and the speed of the internet and what the charges would be. She said she did not have that information and didn't know what speed internet would be available in my area. After several periods on hold while she attempted to obtain the answers to my questions, I agreed to the terms and date of 2/10 between 1-5pm. On Friday Feb 7th, I received an email telling me that the install will not be scheduled for Monday due to an outside cable connection issue. I have now cancelled the switch in service and will be staying with my current cable provider. Century Link could not commit themselves to an install date, they wanted me to commit myself to two years with them... NO WAY!

After the last call a week ago I noticed that the internet takes longer to load and upload an item. I did a speed test a couple of months ago, the speed now is 1/3 to 1/2 what it was, after I did several speed test over the last few days. Using the same test sites as the first time. So I tried Netflix. While in the past it worked flawless, it is now choppy and intermittent. My neighbor who has the higher speed has no problems and everything is normal. I am not blaming or pointing fingers yet, but it is starting to stink.

If this is just a gimmick to upgrade, they can keep it. I can drop Netflix and never even know it. I think the 1.5 m byte speed is good for sending and receiving email. But to intentionally throttle down the speed to get an upgrade is not good business. Oh I did purchase a new router and the speed is constantly slow. I have tried wireless and hardwired on three different computers and all with the same results.

What I got was a tech who tried to sell me a premium internet package for 10 Mbps for another $10.00 a month. I'm already paying for 1.5 Mbps. So I asked him why I would pay for 10 Mbps when they can't even produce the 1.5 I am paying for and he hung up on me.

A few years ago the Florida legislature in its wisdom decided to remove Centurylink and other telcos from service quality oversight by the Florida Public Service Commission, mainly because competitors like cable companies did not have PSC oversight or service standards. The telcos claimed PSC oversight was placing an unfair burden by making them meet service standards that cable didn't have to match. Now we have a situation where people not only hate the cable companies but they're learning to hate the Telcos, too.

Logic would say that if it were unfair for the telcos to maintain quality service in the face of competition from unregulated cable companies, maybe the legislature should have put the cable companies under service quality oversight by the PSC. That way the consumer would be protected from crappy service by both. However, the Telco lobby in Florida pumps millions of dollars into the campaign funds of most legislators and into the coffers of both political parties. Unorganized consumers can't compete the big dollar contributions by the Telco lobby so unscrupulous politicians screw the consumer while they line their pockets.

The legislator transferred complaints about Telco service and billing to the Florida Dept. of Agriculture Division of Consumer Affairs but that agency has no teeth and can only forward a consumer complaint to the offending company. If the offending company chooses not to respond or to take action, there's nothing they can do. Maybe it's time to tell the legislature they need to reconsider their action and re-instate service standards for telcos and while they're doing it, they can put some service standards in for cable, cellular and satellite companies as well. Maybe then consumers could expect to get some semblance of what they are paying for. And while they're at it, they might also look at both entities for their fraudulent advertising scams as well.

But don't hold your breath. Unless you come bearing a chest full of gold, don't expect ANY politician to pay much attention to you.

It is now 1/30, I've spoken with numerous CenturyLink "cs" reps/tech dept., STILL do not have internet service and called today to CANCEL altogether. Have been given a "Disconnect Order Conf#, promised "no early term. fee"(???!!) and now advised "to wait for 'final bill' in 5-10 days (billed for LACK of service???) - that proves I have not USED the non-working internet services so that I can be 'credited' for 4 days(where 4 days came from, I don't have a clue!) by calling their "CS" # again! I worked 35 yrs in customer service - and have NEVER seen the bad of "customer care" folks so willing to pass the buck as to where the problems stem from and how to get it fixed. My advice - DON'T CHOOSE Century Link!!

The service rep was very polite, but he was not offering me anything good at all. I asked to decrease the speed to 12Mpbs, but he could only get me ~$55 a month for that... NO WAY! 1/3 of the speed for $15 more a month? Comcast has much better offers than that. He also kept trying to get me into a home phone service and all that stuff, but I didn't need it. So I threatened to cancel. He said, "we have other departments that may be able to get you a better offer." So I said "retention specialist" and he transferred me to... option #4. So I made a mistake. I get in contact with a nice lady who basically has MUCH BETTER OFFERS and she offers me, right away, a one year deal of $29.95 a month (which probably comes close to what I was paying originally after taxes, maybe a little cheaper). I can handle the one year contract because I am not moving.

So lesson learned. Always threaten to cancel if they offer you a terrible deal, and always follow directions. She also recommended that you do a "Account Review" when your deal is up too. She even mentioned that I was not the only one who called, so this must have been a problem for them. My 40Mbps has been very good. I highly recommend it.

On a side note, our service was down the better part of the month and I had replaced the modem 4 times and still same on and off service. They finally sent a service tech out to the house to find there is nothing wrong with their service. Yet when the tech was about to leave it did the same thing to him and he replaced the modem again… This is one of the worst company we have had to deal with in a long time. I have now been looking for a new service provider. Thanks for reading.

I finally spoke with a person by September, I told them I would not be paying their bill because I never used their service and the person became snotty and didn't attempt to resolve the issue. A couple weeks later, I received a bill from a collections company nearly double the amount of my bill they were trying to make me pay. I am still fighting the bill/collection a half year later. They have been nothing but a pain. I've had cable one this entire time and yet they still for some reason think I should be paying them. It's very upsetting.

I spoke to Century Link and asked where my bill was. They said wait. Kept checking over phone and online, only bill I received was for $22.00 which I paid Jan 10. Called several times to ask about the bill, being told yet again it would be $138.00 and to wait for it. Today I saw the bill online for almost $280.00!!!!! Called of course and was told that "someone should have told me about the other charges...." WHAT?!?!?!? I asked many times about it all and they misrepresented their service. They said (Escalation Dept) that this was for almost 2 months of service (it's not that, less time) but they said the cable bill for TV was the amount I quoted while everything else was charged separately (even though this was a bundle price that was quoted repeatedly) bringing the balance to the $278.97 amount. Told them my problems with this bill, their billing and business practices and that if this is how it was, I considered "bait and switch" promising me one thing and giving another.....

There is no way I am going to agree to this type of service. I'd rather have nothing at all. We left Cox due to the problems with them and now we've got an even bigger problem with Century Link!!!!!

I had assumed a 3 hour window, or at least morning or afternoon window, but they said the best window they could give me was 9-5. That is not a window at all. But, okay I was asking for the service so I agreed and took Friday off from work so I would be available all day for the technician. By the end of the day I was really getting concerned because I hadn't even gotten a phone call so I called up. After the second call I got someone who told me the technician was cancelled because they found out they could not increase my speed in this area. She said someone was supposed to call me but wasn't sure why they didn't. So now I am not only out a day's work, to avoid crappy internet I now have to deal with one of the lousy cable providers.

The first tactic was to transfer to different departments. Each department saying the other department had to be notified to get the credit. The second tactic was to deny that anything happened. That the service repair report did not indicate that the service was down. Saying that can't confirm how long the service was out. Even though their own documents from their website said otherwise.

The third tactic was stalling. They used time hoping that you would give up trying to get what you want. The first time I called I spent 1.5 hrs on the phone with customer service trying to get a credit and I had to give up because I had to get back to work. The second call was no different and they used the same tactic's to get me to go away. I did finally receive my credit but, the whole process was horrible, stressful and I feel victimized by this company over such a small amount of money. I am sure that there are other people out there that either did not want to deal with this process or just gave up. I certainly would cancel my land line service with century link, if there was any other choice. Cell phones do not work here.

In October I received yet another statement of an account that should have now at this time been closed twice, our credit had now dwindled to $380.41. My staff member, the same person as before called to try once again and take care of this issue and then was told they couldn't even talk to her about the account because she was not on it. Then in November she called again and got not one, but two cancellation numbers. I also called and then was finally able to cancel an account that should have been canceled in August, and by this time now our credit is down to $181.45.

We called to cancel all accounts, it is the negligence of CenturyLink staff to have ever given us any information on the status of our account, and so it is distressing for our account to have never been canceled. Our account was not closed properly due to the inaccurate documentation done by CentruyLink staff. Ultimately our company is paying the price for canceling the services provided by CenturyLink.

I also was told by the CenturyLink customer service that if I chose to cancel the contract I would be charged 7 months of service as penalty, which would be about $160 ($19.99*7). After I canceled the service, the final bill shows that the penalty I owe is more than $200($34.99 *7). CenturyLink rips off their customers as much as possible. I will not recommend CenturyLink to anyone.

When I tried to explain, I was advised that I just didn't pay my bill and that was the issue. I disconnected the call. Called and begin moving my services, TV first. Went to mail box. Had a disconnect notice for 152.00. Had my husband call the next time... Paid them. Called back. Was advised we had a 0 balance even though the web said $312. Called to speak with technical support on Internet issue. Got customer service telling us we needed to pay $204 before the Jan 5th. This is now Dec 24th. My husband said we were told we have a 0 balance. The lady said, "You are up for disconnect on the 5th. I will note on here you will be paying by credit card." My husband told her, "We have a credit because we no longer have your TV service."

He was told he was basically telling a lie and she would note on the account he said he would be paying the $204 by the 5th. WE are so done with this company. They are just crazy. WE only have the internet left at $50 a month with an upload speed so slow I can't upload photos to the internet. When we signed up, we signed for 40mbs - 5mbs upload. We signed for Prism TV and had to down rev. We were told 20mbs - 3mbs upload. We get 18mbs (not bad) 0.81mbs upload. We are told this is normal.

So I called back and was told that the correction would be made by January 3. In the meantime, people who are calling my phone number are getting a disconnect message... not good! I understand that there are times a problem can't be resolved immediately, but I'm terribly disappointed that the people in the customer service call centers are more interested in repeating their scripted responses (e.g. "Thank you for choosing CenturyLink for your communication needs.") than expediting the correction of a mistake that they made in the first place.

We were not happy with their handling of our issue. After multiple attempts and long waits on the phone, we expressed our deep frustration and distrust regarding CenturyLink's false advertising and misleading of customers about deals and prices. When we warned them that we will be writing a complaint with BBB and elsewhere online, we were transferred to National Helpdesk and spoke to B.L. who was very polite and patient. She adjusted our bill to $247.88, credited $110.53 toward our account and sent us a confirmation email. She also ADJUSTED THE PLAN that WE AGREED ON IN THE FIRST PLACE WITH TAYLOR ** TO $123 (with a reduction in the # of TV channels) INSTEAD OF 118 per month plus tax. Two weeks later, on 12/7/2013, we receive a Disconnect Notice for a past due of $110.53.

We are extremely outraged and very disappointed for the first time in our life that a company in the US like CenturyLink is dishonest in handling business, continuously misleads and rips off its new customer instead of gaining a long-tem, serious client. I filed a complaint with BBB as well. It seems that CenturyLink doesn't give a F about customers' complaints nor care about gaining long-term customers. They are simply interested in ripping off customers and short-term dishonest gains. Shame on CenturyLink and its dishonest, deceitful salespersons and customer service employees. Advice: STAY AWAY from this company. You will only get lies, headache and huge outrageous bills.

When my boyfriend called back the next day, the same man told him tons of lies to cover his ass, that I had claimed to be him such and such. Never being able to resolve this, my boyfriend asked for a refund on our deposit and shipping charges. The man was so unprofessional and disrespectful it left me with pure anxiety. I decided to call his supervisor and report him. Once the man got on the phone, he introduced himself as Patrick supervisor of the authentication department and proceeded to tell me I had nothing to complain about and that we wouldn't be issued a refund. At several points in time, he cussed at me, being extremely disrespectful and started telling me lies about the conversation both my boyfriend and I had with this previous Luke man!!

I was in such shock I decided to just ask for his name and he screamed into the phone "DON'T EVER CALL THIS NUMBER BACK!!!" I've decided to file a formal complaint with both Century Link & the BBB. I've also told everyone I know about this nightmare of an experience and several friends have also canceled service. We have to go through the bank to get our deposit back but I will not be dropping this issue.

One year later my internet rate went up. The customer rep said that I was on a 1-yr. promotional deal. I rejected that explanation based on what I was promised. CL would not believe me and insisted that I no longer had a 5-yr. rate but I could get it with DirecTV. No way. I wrote letters, called, and no give. So I paid them what I felt was the correct rate. Then late charges started to accrue which I refused to pay. Guess what - letters to the regulatory agencies tell me that their packages are unregulated so I am dismissed.

CL also has numerous corporate offices in numerous states. Shell game anyone? I offered up a landline that is in my name that I pay for my mother. That was not good enough for them. Then I see different rates for modem rental as well as changing monthly rates on internet. Now CL says that I am in arrears to Verizon. What has happened is that CL took what they wanted from my payments and then paid Verizon but consider what I refuse to pay CL for erroneous billing as a late payment to Verizon! We are still unresolved at the 2-year mark with CL threatening to shut down both my internet and cell phone.

CL is a lying scam organization that employs contract people to sell you a bill of goods that they will not stand behind. It is too bad that CL has to be included in the numerous large corporations of today that scam and lie to make a buck at the expense of the honest person. How sad that in America, we have to compete with 3rd world nations that have call centers who cannot communicate and hang up on you. How sad that my grandparents were duped into thinking that they were creating a new world for their children. Shame on all of those corporations and now add CL to the list of creative scammers!

When I called to cancel my service, this was not mentioned. I called to complain and I heard too many times "I can't help you with that, you will have to click on the corporate link on the website because they handle these types of issues." Couldn't find the link, clicked on Customer Service and clicked on e-mail us your issue, I clicked on that and entered my phone number and was connected to a page to shop their services. I am finished and I will never do business with CenturyLink again. They lied to me about the upgrades to the speed and I believe they misled me on the one-year contract.

It took - and this is not an exaggeration - over six months to combine the bills. Not only that, but the separate DirecTV bill couldn't be paid online. So when I would call in to try and combine bills and pay, they would charge me extra for calling in to pay! On top of that, at one point, they even disconnected my DirecTV service, but when I would call in to pay it, they couldn't find any record of it. (And guess what? I had to pay to reconnect!) Once another provider became available, I then called to cancel my service.

The customer service agent informed me that I could lower my bill to $17.00 and how sometimes our new provider will jack up rates and not honor the rates advertised. To which I replied, "In other words, the exact same thing that Century Link has done with my account?" Then she replied, "Well, you never called in to ask for discounts." To which I replied, "No, I did. I was told if I combine DirecTV and Internet, my rates would be lowered. And because my accounts were never combined, I never received the discount as promised." She put me on hold and came back and informed me the service would be disconnected. Terrible service all the way around. Only use as an absolute last resort.

Overpriced and I feel used, the elderly and the disabled, as for services was not rendered as for repairs for wires in the home while paying for the service. VERY BAD company as I have been through a HUGE runaround with this company. A MAJOR nightmare if you connect with them as one that you may have to do a connect as a home phone? Get a different provider with a better rating. Even if you get basic talk, you will be a long ways better off than the CENTURYLINK Inc. Also gets me here as we have to rate them as a 1 star and that should be a NO star.

I was quoted the same price and was told to rest assured. I then received my bill at the end of the month, and big surprise, it was for $75. After many hours on the phone with incompetent and rude employees, letters to CEOs, emails to higher ups, and tweets to the company, I managed to speak with the escalation department. After listening to the recording of my conversation with the employee, I was told it was a misquote, and there was nothing this multimillion-dollar company could do about it (somehow they were not able to pull my second conversation with another employee quoting the same price - weird).

In other words, Century Link does not properly train their employees, keep their word, honor quotes, or care about breaching contract. I am thoroughly disgusted with my experience with Century Link and highly encourage anyone and everyone to stay as far away from Century Link as possible!

Our bill was supposed to be $66.00 plus of course taxes from hell. First bill was $95.00. Okay, not too bad for 2 services. Each bill thereafter is higher. We are now up to $105.00. There are up to 22 taxes on our bill. We ordered another line. We were told it would be $80.00 extra if they had to put in a new jack. The guy comes out, can't put in a new jack so hooks up to the same jack we have. No drilling, no jack. Took him 5 minutes. We get our bill and it's $185.35. Odd, suddenly it's $80.00 more. Called 2 times. Wouldn't budge on the amount. One guy said, he couldn't find the extra $80.00 and that with all the taxes and plus the 'new line' which they did charge $27.00, it looked right. Called a 2nd time, same thing. Called a third time, she didn't know why it was $80.00 extra but the best she could do was take off $25.00. So, I agreed with this inflated bill.

I hate CenturyLink!!! They will cheat and rip you off!!! They are at our Walmart deceiving and lying to people about how low their bill will be if they just choose them. I am so tempted to tell those people the truth and not to talk to those liars. I am going to switch to a new company in January. Unfortunately we need it now, so can't switch. I hate Cox too, but they are cheaper and better any day than CenturyLink!

I live in a rural area, I'm disabled yet I basically only made calls to Verizon and Century Link. Then they would not turn my DSL on unless I paid 20 bucks to have it back on (like they wanted a recording of me saying I would pay it which I did, they have a monopoly where I live and they-Qwest are it). My bill was not behind at all. Then I got my bill, it was over $100. Just for the cell phone + $20 for turning on my DSL, + $40 for the slowest DSL 1.5 Mbps advertised but not delivered + a bunch of charges I never ordered + a bunch of charges that I had to pay like taxes on this and that. So I got a VOIP phone (which I'm sure they hate) and spent many hours trying to get them to credit these wrongful charges to no avail. This is one of many problems I have had, and it continues to this day!

I asked to waive some of my bills because the service was not working. NOPE. No one will tell me their last name or be accountable for remembering anything that was said before. I know the problem and I told them but still nothing changes. My friend has also had a world of woes with CenturyLink’s inability to follow through with repairs. Yes before the flooding too I informed them I’d file a complaint online but they did not care...

In Sept I got another bill for two months, so I called and talked to a lady who said she would disconnect the service for Sept, but not for August because they could not backdate a disconnect. I asked to talk to a supervisor who said because I did not remember the name of the person I talked to in July, the date I talked to him and the time I talked to him I would have to pay that bill, period! I told her I would see them in small claims court, which they will, but in the meantime I am writing reviews, letters and ratings to everyone from the BBB to WOT to tell people to stay away from CenturyLink if they can.

Original Review: Oct. 25, 2013

Oct. 17, 2013, no results as of yet??? Has been going on over a year now! We have tried all offices of CenturyLink including the corporate CEO's office and still just the runaround. Back in August of 2012, we complained to CenturyLink about their wires coming from a phone pole in the alley easement area and hooked up to our roof edge at the northwest corner of our roof. This heavy cable wire was hanging very low to the ground. We asked CenturyLink to remove their wire and equipment from our property as we are not CenturyLink customers.

Many complaints over many months, they sent their techs out and ripped out their wires and heavy cable that was hooked up to our roof and just left all scattered in our yard. They pulled out our fascia board from the roof damaging our roof. We made many more complaints for them to repair their damage and remove their equipment from our yard. This went back and forth for nearly over a year. I threaten to file a criminal complaint against them if they do not remove their equipment from my yard as it was a hazard and finally in August of 2013, CenturyLink sent out some ** that reinstalled their equipment onto another part of my roof northeast corner and after another 30+ phone calls and complaints, CenturyLink sent their tech out again. They ripped out their equipment and also deliberately damaged my roof. Now part of my roof and all their wires, cable and nails, etc. are all over my yard with a new area on my roof completely damaged and ripped apart.

I made many complaints to Century and was told by a Century rep that they will take care of the damage. They referred me to their ins co., Sedgwick. I made a claim with them. I was later contacted by their adjuster, Aldren **, and the claim was rejected. He was very rude and arrogant. I had asked him to get all the ticket complaints so that he could see the chain of events that had taken place. He refused to. I complained later to his supervisor and the same results, nothing. This is criminal, what they have done to us. We do not use or have any CenturyLink accounts and our claim is for nearly $900 of damage to our property.

She then came back and said she could get it down to one month, so I said fine. The next month, my bill went from $84 to $105. I called to straighten this out and they said they would credit me the next bill. Next bill was 84 dollars again. I called again and they said that I had missed the bill date and had to pay two months ahead for the vacation hold. So I said they need to correct this or I might be quitting CenturyLink all together. I figured I would give them the benefit of the doubt and just suffer through the two $84 payments that I paid even though we stopped using their internet service two months ago because I thought the service had been disconnected.

Well, here we are on the third month, I am still paying $84 for a service I haven't used because they told me it would be stopped and the $24 phone service the lady promised me is nowhere in sight. What is even more amazing is they claim that your service bill wouldn't change in 5 years. I looked at my history and it started to climb after we upgraded to the 12 meg line. This is not the way you keep customers. I think I will have to switch to Comcast. I shouldn't have to pay the price of 12 meg service for a 1.5 meg line and they should stand behind what they tell you when they quote you a price. It seems that a service rep quotes you a price and then the billing dept changes it to what they want.

I am very upset at the POOR quality of service. My husband has been trying to get me to agree to change providers; we have phone, internet, DirecTV and Verizon bundled with CenturyLink, so I hate to make the change, but I'm now thinking he is right. Quality customer service is essential. Qwest used to have great service, which is why we have been customers for so long, but unfortunately that has changed with CenturyLink.

A recording said they were having problems with the internet and they would call me when service was restored, which they did. Internet service was again interrupted for approximately 2 days. I was told on the phone when this happened that credit would be coming in the first or second billing cycle after the problem. My first bill was due September 8th. The second billing cycle was October 8th. Now when I chatted online with them, they now have no record of any interruption of internet services at all. Unfortunately, I have no written documentation of anything. I will, in the future. I think we should deregulate services so that consumers have a broad range of providers to choose from and that customer service needs are a consideration to them.

I have been with them since March 2013. In 6 months, I've had to replace my router 4 TIMES!! One of those problem phone calls they had me on the phone for THREE hours running their diagnostics... to then ultimately tell me to take the router in and get a new one. This was on the third day. Each time the router went down, it was a week before anything got solved.

So I just moved again and called my cable company to report the change and they again connected me to Century Link. I took a chance because I was told, "You are in a better area now so your services will work better." What the hell was I thinking?!! I gave them the benefit of doubt. First thing is that my internet was already down two weeks before I moved, so I tell them set me up for an appointment. It was set up for a week later. Finally, the day comes and I call to find out where my tech is. I get informed they are not going that day, it's the next day. WHAT!!!!!????? I flipped, talked to a manager and he gets me "squeezed in for that same day". Guess what? Yup, you guessed it, I get a phone call from customer service saying, "The tech came out but couldn't get access to your home so we have to reschedule!!" I went ballistic. "Are you ** kidding me? My 19-year old son has been sitting in the living room all day! What the heck do you mean no one was home?!" She says "I'm sorry" that's all. "I'm sorry we have to reschedule."

I hung up on her and called the manager back. He says, "I'm sorry, it's too late in the day." Well, it's 3pm and you originally told me the guy wouldn't be there until 5pm and my son is home. So he has the audacity to ask me what day I want to reschedule for? I said, "NEVER... give me the address so I can return your equipment and I don't ever want to do business with your company EVER again. I will NEVER recommend this company and I will be calling my cable company and harassing them to make sure they don't recommend your pitiful services to anyone ever!" I told him they suck, and since they didn't honor their commitment, I damn better not receive a cancellation bill unless they really wanted holy hell. To be continued….

After I faxed everything in, the rep advised that she would call back when they received it and set everything up. My call went unreturned for 2 more weeks. I called again, and they said that they never received my info. I went up the line to a supervisor who gave me a direct fax line to his desk, and I again faxed the info. He advised that he would return my call when he got it. A week later, nothing. Finally, after calling and being rather ugly on the phone, they told me that they had dropped the ball and that someone there did not update the info in their system, but they had in fact had it all along. And after nearly 6 weeks, I got a home phone.

So now we are shopping for new cell service, and foolishly called CL again, and wanted to go with the Verizon plan. I began the signup and asked for a chance to discuss with my husband prior to signing up. She said ok, and that she would return my call in an hour. That was on Friday. It is now Tuesday and we haven't heard back from them. Apparently these people don't want to take my money. I am calling today to tell them that we will be dealing with Verizon directly, and because of their inability to provide good customer service, they have lost a sale.

If I find another home phone provider, they are gone totally. I've never been so put off by a company that I want to do business with, and give my money to. There are many other good companies that I would prefer to work with, who hold up their end of the bargain. CenturyLink has very poor customer service and do not recommend them to anyone.

After 45 minutes of "All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.." I get an "operator" Nattina ** who takes minutes to respond then tells me.. "call customer support from 8:00-7:00 M-F!" These people are **.

So I moved to Illinois and received a final bill that included the $200 early termination fee. When I called CenturyLink, I was given the runaround for about a week, where they put me on hold for hours and bounced me from department to department. When I called again today to fix this, the first rep I talked to told me AGAIN that the fee was a mistake, and transferred me to someone else to "credit my account." Guess what? I was then told that everyone else I had previously talked to had been "mistaken" and that I still owe $200. Absolutely awful. When I asked why the other reps had told me I wouldn't be charged, I got some kind of excuse about them being outside vendors, and they weren't trained to handle these situations. Basically, they're trained to simply lie and tell you whatever you want to hear, then they charge you. Horrible experience overall.

It was not until Wednesday that someone finally decided to show up. Then everything goes alright until I try to get a job with a company where I can work from home and I need a faster internet speed. I test my speed and I was not getting anywhere near 3mbps download and don't even ask about upload. So I talk to someone and they said they would send a technician out. Surprisingly they were on time this time. The tech did fix my internet speed so I get up to 6mbps while paying for 10mbps and still nothing for my upload speed. So I call again no one can help. I think I talked to about 100 different people and no one could fix it until they finally told me that I would not be able to get any faster upload speed... IT DOESN'T EVEN GO TO .5 FOR CRYING OUT LOUD!!!!

TWC can get me a faster speed for the same amount of money I am paying CenturyLink. And then I have not even had my service for a month but oh wait I am still under contract so that means that I have to pay up to $200 more for a cancellation fee. SERIOUSLY! Or my other option is to put my service on hold for $11.99/month. What the heck??? Why would I pay you money just to keep my internet service on hold when I am going to pay TWC for internet service. I DON'T THINK SO.

My suggestion to anyone who uses the Century Link auto pay is to check your billing statements. It seems Century Link will make promises of cost but randomly change your services without notifications. Andrew told me that it is my responsibility to review my bill and call if there is any issues. I told him that it was Century Link's responsibility to bill honestly. Century Link has no integrity when it come to doing business honestly. I was told I could not get a credit since it goes back too far and that they had no information regarding the 24.99 for life program.

I will be cancelling my service with Century Link since this seems to be my only recourse of action. If you have any other options when it comes to telephone or internet services in your area I would suggest looking at other provider who treat their customers with respect and honesty.

So here I sit with three modems later, paying almost $100 a month for a pain in the ** service that has not given me anything it has promised. I am stuck because there is only one other company I can get service from but they are more expensive. All I can do at this point is try to let other people know that this company does not train its employees to do business the same. Employees often give attitude to customers and it is obvious they are aware they suffer no consequences. This company is going to take your money while you kick and scream for justice but I promise that day will never come! GOOD LUCK!

If there is a lawyer out there who wants a loyal customer, I am ready for a class action lawsuit. I do very good on television interviews. Thanks.

I explain that I am waiting for a label to return the modem and as soon as I said that the girl on the phone says don't do that but write a letter to their dispute team (like there is one). I have decoded that they are trying to scam me out of returning the modem and just rather have the money. I am going to pay them but I am also going to send them an email with what has gone on and I am going to copy that email to the Colorado State Attorney Consumer Compliant Department. It takes too much time to try and work with the CenturyLink thieves. Beware out there. DO NOT USE CENTURYLINK.

So CenturyLink's Customer Service is the worst I've ever had. Billing for work done the same month and due 2 weeks later. Watch your bill. This company's service is ignorant young guys, chewing gum and laughing at you because he didn't believe you... Ridicule from Customer Service rep who doesn't have a clue but assumes everything is right, with no information, is bottom of the barrel to me. CenturyLink deserves a 1 or a -1.

After speaking with over 10 reps & 3 managers, I was told I better pay the bill! I asked for copies of the bills & received another bill in the mail with a late fee. After being on the phone for 4 hrs today alone, the manager stated the charges. But I never told him I have called DirecTV back & they gave me a breakdown of my monthly charges. I had 2 credits but CenturyLink stated we owed for 4 months when we only had the service for 3 months & the first month was a partial month & we had a credit of $23.59. I asked if they billed a month ahead & was told no. But he could not explain the 1 & only bill we have. And yes, I have asked for the previous bills all last week.

I have a total of 3 account numbers but can only pull up 1 online. The phone we didn't even need was disconnected on 9/10. And I asked for my money to be put toward the DirecTV bill I finally got, since I was misled. They stated they know they messed up but, oh well. So I separated my DirecTV & discontinued my service with CenturyLink. This has been total hell. I was so upset I was crying. They messed up & would not fix it. A GOOD CUSTOMER FINISHES LAST!!!

And so Century Link charges you a monthly fee for a modem you don't have and then charges you for the modem you already returned. Next you are turned over to a debt collection company that ruins your credit and threatens you with garnishment. And in the end after not backing down and fighting them on this, Century Link suddenly finds the missing modem and all claims are dropped and you actually get a refund. No one apologizes. No one admits anything. You are left with damaged credit and a lot of pent up anger towards the callous and Kafkaesque behavior of Century Link and their debt collection buddies.

DirecTV then turned off my service. I got it turned back on and figured out. I was able to prove that I paid DirecTV through Nov of 2011 but CenturyLink was trying to make me pay them for Nov. I unconnected my DirecTV from CenturyLink and refused to pay the month that I could show them was already paid. They sent it to collection. At that time I was noticing that my internet was not working all that well. I tested my speed and I was getting about 1/3 of the speed that I was paying for. I tested it for several days and was coming up with the same results. I called CenturyLink and they told me that the speed you pay for is not guaranteed. I then told them that I wanted to cancel my service.

I called Comcast and switched back to their phone and internet. I asked CenturyLink what I should do with their modem and they said they would send me a label. I never received the label and then they sent me a refund check of $9. I cashed the check and forgot about the modem that was in the closet. I started getting calls from a collection agency. I called CenteryLink and they claim that they sent the label and they also claim they sent several final bills which were also never received. Now they will not take the modem back because it has been more than 90 days. I explained that missing bills have been a pattern since the beginning and yet they were completely unwilling to admit that they had not sent the label or didn't care that I had not received it. I told them that I had no desire to keep the modem but they said since I didn't follow-up on the missing label within 90 days their was nothing they could do.

I am so tired of having to take the time to call and check up on CenturyLink. CenturyLink is a dishonest company that will do anything to charge people for products and services that don't work as promised.

3 days later, I called CL again (and can we just talk about the frustration that is their automated phone system? It's ridiculous and designed to give you a heart attack from stress) and once I finally got thru to a real person I was informed that there was no note in my file about needing any repair. After being told again to unplug and replug my phone, I was finally issued a repair ticket for today, Sunday Sept. 1st. The repairman left a message on my cell phone in the morning telling me I was his 2nd ticket and that he would be at my home between 10-12. I have even home all day, he has never arrived. I have called his cell phone, which showed up on my cell phone caller ID, twice requesting a call back as to when he will be here and that if he can't return to have his supervisor call me. Finally at 4:45pm,

I called CL's unhelpful toll free number yet again. I was told that the repairman had been to my home, that no one was there, and he couldn't get access to the phone box. I can't stress enough how angry I became. I explained, probably not very nicely, that he doesn't need any inside access to do his job, that the job requires a long line and a ladder or ladder truck, and that I have been home ALL DAY LONG.

I now have another repair ticket scheduled... for 3 days from now, making my lack of service 9 days. If he shows up before I go to work, which although I specified 11am as the time when I would be leaving, I'm not counting on. This has been absolutely the most awful service I have received EVER from ANYONE. This company does NOT care, about their customers, about their service, about their product. If my line ever gets restored I will be looking for another provider. They probably won't be much better, but anything is better than giving CL one more penny.

I call DirecTV a couple days later and mentioned that if the internet was setup, it would have been free and they shouldn't charge me for it, so they tell me to call CenturyLink. I get on the phone with CenturyLink and the rep tells me since it does not appear on my bill yet, he can't credit it. As I'm on the phone with him, he goes over my bill with me and I find out about a bunch of fees which were not disclosed during the phone call with the sales rep. The rep that I'm on the phone with tells me once the bill comes out, they will credit the fee. I call a couple of days ago and the rep I get this time is very rude and before I could even start explaining, he cuts me off and tells me I need to call DirecTV. So he tells me that he needs to transfer me to a different department because he is financial services and can't handle billing disputes (this was almost 30 minutes later).

So he transfers me and I have to explain everything all over again and right off the bat, the rep tells me I need to call DirecTV, and I explain to him that it was their responsibility to have the internet turned on and they sold me on the service. After about 45 minutes of talking to this guy and going through the bill because somehow he can't find it, he puts me on hold. I am on hold for about 6-10 minutes and then I hear someone come back on the line and the phone hangs up. Keep in mind this company only operates M-F 8a-6p (how convenient, right?). This guy hangs up on me at 5:59 pm and I try to call right back and by the time I get through the automated system, they were closed. I feel this was 100% intentional and the whole phone call was just a completely negative conversation.

I am livid at this point and felt I wanted to give my word to someone in that company so I go to their website under the "Contact us" section and sent an email to their customer service team assuming it would be handled as an escalated issue. When I sent them my email, I explained that I was hung up on and went into depth about my experience and below is the email I got back. The biggest slap in the face and very insulting.

"Thank you for your recent e-mail inquiry to CenturyLink. Unfortunately, we can not make changes to your DirecTV programming or adjust your DirecTV billing statement. You can make changes to your DIRECTV services from their site at Directv.com or by calling DIRECTV at 1-800-531-5000. After inputting your account number, please advise the automated telephone prompt that you would like to change programming. This will direct you to a DirecTV agent who can help you to change programming or adjust disputed charges. Thank you for choosing CenturyLink. Have a great day!"

My bill was higher than usual and I just wanted to know the reasoning before the direct withdrawal happens. She "transferred" me to DirecTV, but I was actually transferred to another Century Link representative. I asked that rep to transfer me to DirecTV as that did not happen the first time. She took up to 15 minutes to transfer me as she was trying to sell me additional services! I eventually had to say, "Either transfer me to DirecTV or I am hanging up". She finally got me to a DirecTV rep. (I have been on the phone at this point for 45 mins. This is a summary.)

I asked the DirecTV rep why my bill was higher. She took another 45 mins trying to figure that out. She kept saying over and over again that they credited the account yet, I have never paid less than $89.31 for the past 6 years and now my bill was even more ($116) and the direct withdrawal will be happening today. Finally I asked her to send me a copy of the bill so that I had what she was looking at in front of me. She then proceeds to tell me she can't send me a copy of the bill. It has to come from Century Link. Except for the fact that Century Link tells me that I have to get the bill from DirecTV.

So I asked, "You mean to tell me that you are going to take money out of my account without me ever receiving an invoice?" She says, "Don't you get an invoice?" I have not received a statement/bill/invoice since starting my move service. She basically then told me there was nothing I can do. I asked how I could submit a complaint and she told me DirecTV.com. Ya right. *(138 minutes spent on the phone between the two companies.)

In a nutshell, something has to be done so that DirecTV and Century Link are on the same page with bundling instead of pinning the blame on each other leaving customers frustrated. I am fuming with dissatisfaction. Basically it's neither of their faults, but rather my fault for bundling and assuming a mutli-billion dollar company would have better procedures, practices and knowledge in place when bundling. Absolutely pathetic. I will now take to social media next and hope to further stray others away from BOTH companies.

The retention specialist told me that there were NO notes on my account mentioning any credits. That they would never have given a $75 credit at startup and the best that they could do was $30. I was very angry at this point because I felt that I had been lied to in order to secure my business and as this was the very last day that I could cancel without having to pay all fees and they told me that it would take about a WEEK to investigate the promotional offer I was given at signup.

I was very surprised that the supervisor in retention was so quick to dismiss me and when I got home, I found that my service had already been disconnected. A part of me regretted that I had become so angry and told them to cancel the service but in hindsight, I would rather that they NOT get my long term business over such a small thing and it seems that this is very likely a sign of MORE trouble in the future if I stayed with them. The sale rep told me that every six months that all I would need to do in order to continue getting my service for the lower rate would be to just call customer service and tell them to extend the offer. At this point, I REALLY doubt the veracity of that advice. This was a close call.

Of course I was angry, I said, "You mean I've been overpaying you guys all this money since December?" He apologized and said they will look into it. Since I was at work I couldn't stay on the phone so I hung up on them. The following week which is today, Tuesday 8/27, I went directly to the office on Chandler Blvd. and the guy there told me I have to speak with the Retention department. He picked up his phone and gave it to me. It rang then I was put on hold AGAIN like for 20 minutes until this guy named "Skyler" tried to help. Oh gosh, I feel they're doing all this ON PURPOSE so I can give up and not do nothing. I don't give up that easily.

I called them again and was transferred to the finance department. A lady there told me I don't owe one penny since I've been overpaying so much already and that they owe me full credit. I said, "Okay, so how much am I supposed to pay each month because yesterday I got a bill in the mail for $211?!!!!" I am so frustrated with them. I want to yell at someone because this is driving me crazy. Then the lady from Financial said to me, "You still need to talk to someone from Retention department to make sure they are giving you the proper amount in credit." I was put on hold AGAIN for over 30 minutes. I hung up slamming the phone like a mad woman. I need to take my blood pressure pill because this is a whole lot of unnecessary stress. I shouldn't be paying all this money if I don't even have CABLE with you guys, only phone and internet...Geeesssshhh!!! I need a lawyer. I know I am owed more than $250 from Century. I feel lost, don't know what else to do.

I finally got to speak to the Century Link Escalations Department, and to somebody I thought was capable and she stated and confirmed over and over again, that the bank has now tried to submit 3 ACH payments and that all of them have been rejected and not processed. My Century Link online bill statement does not show the amount in question at all. After I wrote an e-mail to the bank representative, explaining what I have just heard from Century Link, the bank called Century Link and got yet a completely different story. That they "do not" back out payments and that a check will be sent to me within 7-10 business days. After reading the bank's e-mail, I called Century Link again and was told that all other representatives I have talked to before, since August 5 to now August 20, are all incorrect and that a check will be mailed to me but that they were able to back out the additional payments (2+) that were made by ACH from my bank.

I have spent numerous hours on this and to me this is a very upsetting, unacceptable experience. As a consumer, a client of both, Century Link and the bank, do we really need to accept this kind of incapability on both ends? Bank and Century Link not able to find a solution to a simple stop payment??? Attorneys out there, anybody wants to take this one on? Do I owe both outlets now, when there are no funds anywhere?

So imagine my surprise when I was billed $45.00 a month later. When I called to ask why I had been told there would be no charge by three separate customer service reps. No answer to that, but I was asked why they should provide me service and not get paid for it. I told the rep that I had not even had one day of service. It was a matter of flipping a switch. Also, I asked why the charge was $45.00 when a month's service for my dad was $15.00. No answer to that either. So I asked to talk to a supervisor. The rep put me on hold and came back awhile later to say there would be no adjustment. When I asked what would be my next step, she said, I would be referred to some initials. I asked what they stood for, figuring it was collections, and pointing out that customers have no idea what the internal acronyms are. She hung up on me.

I wrote a letter regarding my situation and received no response. I never received another bill either which made me think the situation was resolved in my favor. Now I know that is not the case. Rather, I know that their customer service staff is not informed or all pathological liars and their billing staff is ignorant and rude. Thing is, if they told me it would cost $45.00 to get the phone number ported to Comcast, I may have said okay and been done with it. Instead, it seems like bait and switch. I tell anyone who will listen how pathetic CenturyLink is. No one seems to be surprised...

I am now fighting with them. I returned their internet equipment, in the box that they provided, with the address label they provided. Now they are saying they never received it and want another 99.00. Not only was their service bad, their customer service is bad and their book keeping is bad. If you take service with CenturyLink beware.

After you finally get to the human, they ask you once again for your phone number. Ok. So I'm stating my issue. I want to know my phone/internet bill amount. Why, they say, "You can call this 800 number and get that right away." Wrong. If you call that number, wind your way through another set of options, and get to the option where the automated voice says, "If you want to know your billing amount, press #3." Yeah right. Then you get another automated voice saying "You have chosen the Western Union Speed Bill Pay option." No, I didn't! I wanted to know the amount of my bill!

So, it's back through calling customer service. Back through the set of menus. Back to a human, each time entering either your phone number or your account number. THIS IS REALLY BEGINNING TO GET STUPID. So, ok. The human. You tell them their phone number doesn't work for finding out the amount of your phone/internet bill. Ok, they say, "We'll set you up online." So I go to Centurylink site. They guide me through with an ID and password, but first I have to give them a phone password. By now my eyes are beginning to cross. I sort through my papers to find the phone password.

Ok they ask, "What do you want your ID to be?” I tell them my name (they tell me I can use that), then they ask, "What would you like your password to be. It has to have 8 characters. One of the characters has to be a capital letter." I have to enter something I can remember, right? So, I finally come up with something. Ok, then I try out my brand new entry. Bang, red letters come up "Invalid username or password". So, I'm back talking with the internet guy. He asks, "You didn't enter your email username, did you?" NO. "Email password?" NO. So he sets the account up.

Ok, back to the sign in page. I enter the username given and the password given, and voila! I've accessed the account. Only IT'S NOT MINE! It's someone else. Ok, this story goes on and on and on, each time telling me to reset my username and password. Each time trying to sell me TV service through them. Each time trying to sell something else. SEVEN HOURS OF THIS senselessness. Because I live 3 miles from town, this is the ONLY option I have! They are a horrid monopoly. Horrid.

September 2012: I received my internet router and first bill. I did not receive the $50 gift card. I was also unable to access my account because it would not accept the log in information I had previously set up. I did an online chat with CenturyLink representative "Jason" who first indicated the problem with my online account was the result of the problem that many users had email addresses as their user names but the system would not accept that. He indicated they had sent "several emails" to customers about this issue; I had received none.

After a lengthy process of having to get a new pin sent to me via phone, provide him with the pin online, then wait for emails to access my account with a NEW username and password, I was able to access my account. I also told him I had not received my gift card. He told me that was a different department and gave me their phone number. When I called I spoke with "Brittany" who, after an over 15 minute investigation, told me the gift card offer was dependent on two months of service. I told her "Hope" had never mentioned this; she said a "company memo" would be sent out so representatives knew to say this in the future.

October 2012: I experienced spotty internet service (several times I was told I would have to wait up to two weeks for a technician to come fix it). November 2012: After two full months of service I did not receive my gift card. December 2012: Finally tired of waiting I called to complain about the gift card; the representative (whose name I did not get) told me she was issuing it right then.

January 2013-April 2013: I continued to experience poor service, which included having my account go "delinquent" once because (surprise surprise) my internet went down so I was unable to pay my paperless bill, continued issues with poor internet service (at one point a representative named "David" told me I'd receive a discount on March's bill because of the bad service...I never got that discount), and perpetually being treated like an idiot when it came to trying to get my service to work (including one phone chat where the woman asked me several times if I had checked to make sure my router was on). In February I was also billed incorrectly, charged the full amount for service instead of the special pricing I should have had under the 6-month offer I signed up with; I received this bill as a paper bill, called, and received an online bill later for the correct amount.

May 2013: I moved, and contacted CenturyLink online to see what the process was to move my service within the same complex. The representative, "Lucas", told me it would take three weeks for a technician to switch my service because of an overflow of *new* customers. When I expressed dissatisfaction with this and a desire to cancel my service, Lucas told me to call CenturyLink and "hung up" on me (he closed the chat, and did not include a customer service survey be completed, which is lucky for him). I called CenturyLink and spoke to "Jamie," who told me yes, it would take upwards of three weeks (she actually indicated it wouldn't happen until June) to switch my service. I told her I wanted to cancel my service, in that case. She told me she could cancel it right then and there, but I might not get a refund on what I had paid, and I had "prepaid through June." I told her, fine, I would keep the service through June.

She said she would put in the cancellation request. I later called them back because I had simply plugged my router into the wall and boom, it worked (no technician needed); "James," the representative I spoke to at that time told me that was correct, that was all I needed to do to transfer service in the same complex. When I asked why I'd been told by two people it would take upwards of three weeks, he said "none of [their] team would have said that unless [I] hadn't been clear [I] was moving in the same complex." I asked how much clearer I could have been than saying "I'm moving within the same complex." He said he didn't know.

June 2013: As of June 24th my service stopped working. I received a bill for July's services. I went online and chatted with "Nahji" who said the account had never been cancelled, and I would have to call to do so. I asked how to file a complaint. She said I could file a complaint "online." I called and spoke to a representative who said my account had never been cancelled. I told her how frustrating it was because I had cancelled service the month before, because the agent had told me I'd prepaid through June and figured since she also said I might not get my money back I should keep service through then. The agent I spoke to at that time said she would cancel the account and send me a shipping label to return the router. She indicated that if I did not send it back before I received my final billing statement I would incur late fees and penalty fees.

July 2013: I waited and waited for the label. I received, via email, upwards of 10 billing statements, and by mail one bill before receiving the label. I called and asked why I kept getting billing statements without the label, especially since I had been told my account had been prepaid through June. I was told to ignore the bills, and once my router was sent back the charges should go away. I finally received the label at the end of July and sent it back the next day.

August 8, 2013: I received a call from an unknown number. When I picked up, I was immediately placed on hold and told all their customer service representatives were busy. I waited, and when a young man finally answered he thanked me for calling CenturyLink and asked how he could help me. I told him they called me, and after a bit of fumbling, he got around to why he was calling: my account was about to be sent to collections for nonpayment of a bill. I just about lost it, telling him what I had been told. He went back and forth between telling me that I had paid for June and had not, before finally settling on that I had NOT paid for June and so needed to make the payment today or be sent to collections.

I asked to speak to a manager. When I was connected to her, she repeated that I had not paid for June. I explained what the representative I spoke to back in MAY had told me; the manager said that was wrong, and I still owed. I told her I should not have to pay for their mistake; she insisted the billing was valid and that if I did not pay I would go to collections. I said fine, I will pay the balance because their policy was crap and I wasn't going to incur additional debt because of their idiocy. She tried to get me to pay on the phone, and I told her by no means would I give them my information over the phone; I would pay online and then I wanted nothing to do with them. She then hung up on me. I paid them their pound of flesh and came straight here. I'll be filing grievances wherever I can, warning anyone I can away from this company, and filing whatever complaints I can with the Better Business Bureau and possibly local state government for fraud on the part of CenturyLink.

I had also bundled my Verizon bill with them, and when I had added on a land line through them, my bundle got messed up. It took them more than two months to get that figured out. I even tried to pay them, and was treated extremely rudely, being told that I needed to pay it through Verizon, and that my plan was not bundled. Even though Verizon told me my bill was already taken care of through CenturyLink. CenturyLink (lack of) customer service hung up on me 3 times and told me it was my fault for getting a land line and changing my service. I gave up trying to pay them.

Now they're fighting me on the charges I refuse to pay because they didn't want my money 2 months ago. And they wasted my time... I was on the phone for at least half the day trying to pay my Verizon bill through them, only to be treated like I was an idiot. Guess who's calling the kettle black in this scenario? So, now I have internet service through Dish.... And guess what? NO PROBLEMS AT ALL! No dropping signal, no weak signal, no problems. CenturyLink are liars, have horrible internet and phone services, the worst billing system imaginable, and have the worst customer service out there. I hope their business goes under, because no one should be treated the way I was, NO ONE!

Your automated call routing system needs to be addressed, as it takes longer to get through than it does to talk to a real person. Your Tech Support employee asked me 4 times for another number where I could be reached at, in the event they needed to contact me. Your staff needs to be informed that the answer isn't going to change no matter how many times they ask the same question. I was then told that they would be able to send someone the next day. I asked if there were a lot of phone problems in my area, and after checking, your employee told me that there were no other trouble calls in my area.

Knowing this, I had to insist that the problem be fixed that same day, because I am on a breathing machine and need to be able to call for help in the event of an emergency. Your Tech Support employee just kept going over his script, regardless of my situation. This, too, needs to be addressed. If a customer has special circumstances or needs, they need to be taken into consideration. The script needs to go. Train your staff to respond to your clients' needs, not CenturyLink's policies.

I am also aware from past experiences that your trouble calls that are taken in the morning are scheduled for that afternoon, and that the trouble calls that are taken in the afternoon are scheduled for the next morning. This practice also needs to be addressed and changed. Since I was told that there were no other trouble calls in my area, there was no reason for a call taken at 1:00 p.m. to not have been resolved before the end of that same day.

My neighbor checked on the status, Tuesday morning, and your recording told her that technician would be here between 9:45 a.m. and 10:30 a.m. No one came. When she came home from work, she was told they had to make some schedule changes and that it would be fixed no later than 8:00 p.m. on Tuesday. No one came. This morning, my neighbor again came over, we called Tech Support, and your recording told us that someone had come on Tuesday at 1:00 p.m. and that there was no access to the yard. This is completely untrue, as my yard is open to the alley, there are no dogs, I was home all day with both the back door and the front door wide open. Tech support attempted to reschedule me for Thursday, and upon my insistence, was changed to today, no later than 6:00 p.m.

I am also aware that CenturyLink has people around the clock to take care of emergencies. No one restored my phone service until Wednesday, June 19th, 2013 at 11:45 a.m. As it turns out, one of CenturyLink's technicians had plugged a line into the wrong box a few blocks away, causing me to no longer have service of any kind. Apparently, they failed to verify what they were doing. As a result, I was unable to sleep for two days, knowing that if I had a medical emergency, I would have no way of calling for help.

Beyond this current problem, in the past, CenturyLink has lied to me about my monthly billing by telling me that I am receiving all the possible discounts I could be receiving, including the Customer Loyalty discounts, having been a customer for more than 26 years. Then I find out that other customers in my area, with identical services, are paying $20.00 less per month than I am, to which I have someone else call on my behalf to see if I can get a better deal. This is granted without any hesitation. I have even been told by your Customer Service staff that I can only get the Customer Loyalty discount for 3 years in a row, and then I have to be off of it for a year, before I can request to receive that discount again. Selective Customer Loyalty discounts for a 26 year client seem absurd to me. Perhaps that is something else that should be addressed. After 26 years of loyalty, at the very least, basic phone service should be free.

In the past two years, CenturyLink's Customer Service, Tech Support, and Customer Loyalty employees have put me through hell, to the extent that I need someone else to call on my behalf just because I can no longer tolerate the lies, abuse, or indifference. This is a training issue and a policy issue. There is no reason for CenturyLink's inability to provide excellent service given the profits gained, the market monopoly, and what it pays its officers. It is shameful, to say the least, and lacking in business ethics.

As a former Communications Specialist, I can assure you that no one in the world wants to talk to a machine. When speaking with a service industry employee, no one wants to be told "no" or "can't". Every effort should be made to satisfy the customer experience. Service, be it interpersonal, hardware, software, or billing, should take priority over company perks and rewards. The practice of trying to sell additional products or services on each and every call should end. Customers know how to ask for additional information and services. The amount of junk mail CenturyLink sends out on a monthly basis could save the entire Amazon basin. That cost alone could save your customers a great deal of money every year.

Be advised that I will deduct 2 days from my bill for lack of service. Please know that I personally will do everything in my power to share my experience with others on a national level. Thank you for providing me with the means through which I will be able to accomplish this.

Again nothing has happened. So I said some magic words and contacted our cable company and ordered their phone service and the transfer of our number. It will be lower cost and assuming the installation goes well I will have a lower home phone and cell phone bill. I will also be able to again talk to my sister in California who has dementia and to her caregivers, banks and others as I try to get her affairs in order. Thank God we have a choice of providers, assuming that at some unknown date "Last CenturyLink" will get their act together.

They need to pay for my home service I'm not receiving and my cell number. Supposedly their inside people are different than their outside people. Wires are wires. I need phone service and I need it now. Supposedly they are coming in between 8:00 a.m. and 12:00 p.m. tomorrow. I believe it when I see it and if they actually resolve the problem. This is ridiculous. My time is worth something. I'm thinking about switching carriers due to this fiasco.

I was also told previously at the store, that my payments were for the following month. When I signed up, I was billed for the previous month and the following month. Now I am told, no that is not how it works, I am paying for the previous month with each billing. Also, the billing date changes + or - a day each month. Well when you are on a fixed budget and have to pay your bills on a certain day each month, this is impossible. When I complained about getting a late fee, I was told that billing is that way, just pay it early. When the money is only there on a certain day, well, paying it early is not an option. I did get the late fee waived that once; however now when I called to cancel and I asked if I needed to send in any payments, I was told no. I then get a bill for a month of service + late fee and putting on hold fee. Again when I complained as I was doing what I was told, "Oh we can't waive any of the fees!" Horse pucky! CenturyLink, get your act together. Everyone else, BEWARE!

I've done a ton of research on what the problem can be to see if I could speed the solution up-to no avail. I feel the first two points of communication I have (tech support and tech repair) have tried to help me. I think it is a problem with the service itself. I don't know how many times I need to call before someone will dig deeper behind the scenes. The latest is they will not be able to come out for 5 days and getting THAT that was painstaking as my name has somehow disappeared from a joint account. Whether it is from when they changed over to CL or...? I don't know. And, frankly, I no longer care. I have lost over 40 hours of work in the past 3 weeks due to this issue. I can't afford to lose anymore and I'm dangerously close to losing my job. I don't seem to have any options for another company to use. I'm at a loss. Frustrated and getting angrier by the minute!

Finally today, someone tells me that the service would be available at the earliest August 30th and it would be $142.17 per month! I told her that I already ordered it at $138.00 per month! I know it's only $6 more but it's supposed to be locked in for 2 years and I haven't even had it installed yet and they're jacking the price up on me!! If that's not bad enough, they wouldn't give me a $40 credit for the money spent for having someone to sit at my house during the install that they failed to call and say they weren't coming!!! This company is a joke!! Stay away!!!!!

I asked her why she was quoting me this price after me and the young man came up with 187.00 for the bundle and she said that because I was getting it installed on May 21, and they had to prorate it. I said no way, I don't want it now and then the young man told me if I had it installed before the 6 of next month, I would not have to pay the prorated fees. I told him I am not paying all that money for something that Cox did not charge their customers for. I was totally against paying any extra fees I told them, so we came up with a date of June 6, 2013 to avoid the extra charges. Not only that, I asked the young man and the customer service rep if I had to pay for anything else besides the monthly bill and I was told no. But, they both lied to me because when I got my first bill from the company, it was 515.98. I was charged for one month in advance which I was not told about and that I found out and DVR boxes that I did not have. Everything was wrong about the bill and the service was just badddddddd!!!!! from customer service to the installers. I should have cancelled the service the day they installed the equipment. It started out bad from the start and plus I had a bad feeling about my decision to drop Cox because they had been very good to me and my family. A very big mistake and very dumb of me that I did that.

I was warned about this company, but no I didn't listen to all of the warning!!! Well, they came to my house on June 6, but it was a different guy who came to install the equipment because the other guy was tied up. Well, it took all day for him to install the equipment and when he installed it, the cable and internet kept freezing up, but he had to leave for the night and he told me that he would be back in the morning to fix it and to program it. Not only did he not show up the next day, it took me two days to get someone to come to my house to fix it. It took a week to get my cable working and they still charged me for those days. How in the hell do you do that to your customers? What this company is doing is not right and is illegal. They are scamming people left and right, but I will be calling Better Business Bureau and my local news station to get this company investigated for fraud and abuse of power. I'm not going to sit around and take this crab from this company. And, I think a class action lawsuit should be started against CenturyLink for the scamming and defrauding their customers because 650 customers complaints is not good business and we as consumers have rights too!!!!! Don't get CenturyLink and if you see a salesman in your area, run and lock your door.

Giving them a call back number when they ask for one at the beginning of every call does no good because if you get disconnected, when they are having you dig through the attic, or if the call mysteriously ends while on hold for over 10 minutes, or if a "call transfer" ends in a dial tone, they never call back.

After that fiasco I decided to go to CenturyLink's customer relations web site to let someone in the Human Resources department know how their customers are being treated. I called the phone number on this page, and it takes me to the same phone line I was calling earlier, with the same people I am commenting on, not actual Customer Relations personnel or the HR department. If the phone number is no good, I thought the "Send us an e-mail" link would be a good next step. NO!! The link on the customer relations site goes to, kid-you-not, where they want me to add to my current services.

A week later, my old roommate called and said they weren't going to let him transfer the account unless he paid the early termination fee of $150, which they had said, on speaker phone to both of us, would not happen if we did the transfer. They told him (after two hours on the phone) they were canceling the account, but then I got a call the next day that now, basically, I have two accounts, and they had made a mistake when he had been trying to get the service account set up at his address, and he could now do this again without the fee, which was not accurate information, and he should have never been told that.

He had already signed up with Comcast by the next day, since they had told him they were canceling the account. So after two hours on the phone myself, getting placed on hold, switched to four different people, and getting accidentally disconnected, I am paying the stupid cancellation fee for my old account, closed the new account, and hope I never have to deal with a company that can't take care of their own mistakes and want their customers to pay for their mistakes. Good riddance!!! I should have checked here first, and I would have never been with them to begin with. Live and learn.

To date, neither credit has showed up on a bill. About 6 weeks ago I was called and was told that both credits would show up and that I would even be credited for the past 90 days. I ask how much the credit would be and apparently the computer was not able to provide that information, but it would show up on my bill. Needless to say, it never has. So I call to cancel and am reminded that I signed a 1-year contract (again shame on me). So I'll be calling back in a few weeks to finally get away from this company that is either dishonest or has some major computer issues that need fixing.

By the way, it's 2013 and I would think that a communications company would have the ability to pass the account number I typed in while on the phone menu to their representatives screen. It's incredibly annoying to have to repeat after you just typed it in. I worked for a credit card company 11 years ago and they had this technology.

I tried to to get the representative that offered us this agreement. They wouldn't even tell us how to get in touch with this person. Because I got so upset and I felt that I was discriminated, I told my husband to cancel the whole services. My husband went to their office and returned all the equipment, and still has to pay $57.46 upfront. So then that was almost past 3 years ago and already forgotten that these things happen to good people like us. Last Friday (July 5, 2013), we received this letter dated 6/27/2013 from a collection agency stating that we owe them $132.48 to find out it's a charge for Basic and Others, according to a gal named Tonie (correct my spelling).

For what specific charges are we talking??? And will continue to be in collection if we did not pay for it. Anyone can help us out??? Today when I got online out of curiosity to see if anyone has the same issues and problem like mine, I noted all these stories for CenturyLink with false information and representation in selling their services. This should be investigated. CenturyLink has to be stopped and should be out of business. This is a horrible company. I DEFINITELY AM NOT RECOMMENDING THIS COMPANY TO ANYONE.

So I went to Elpasotel.com, which automatically redirects to CenturyLink, with a loading page that states I can use my Elpasotel information (account number, password, etc.) to log in to my account at CenturyLink. Well, that obviously didn't work. My phone service absolutely SUCKS, so even if I call to find out what's going on, odds are I won't be able to conduct a full conversation with these people.

I live in a very rural area. There is NO other option for telephone service. The only other choices for internet are things like Wild Blue, which have DL caps that are ridiculously low. I stream Netflix. I need unlimited. I don't know what to do now. Wait for the mystery letter from CenturyLink that included my new account number, even though the loading page tells me I don't need any new info to open my account? I give up.

Luckily, after two hours I was able to speak with his supervisor, who was very professional and resolved my issue as much as he could (thank you!). But I still can't get those two hours back. I then had to call CenturyLink about a charge they snuck into my bill. I upped my down/upload speed, which I was told was free, but then found out it was not from my bill. All I wanted was my $5 back but she had to speak with her supervisor (ridiculous) in order to do that. Then I had to speak with the same gal about the fact that they never told me I had to pay $2 per minute for international calling. I even asked the guy that placed my order (one of those door-to-door salesmen) if the rates compare to Vonage and he said yes! Argh. So upset right now. I never thought I'd say this, but I miss Comcast...

10 days went by and I had never received the modem package, so I called and cancelled the whole deal and asked for my $50 deposit back. I was told it may take 30 days or more to refund my money. They required their deposit instantly, but require 30 days to refund deposits or consider whether it is deserved or not. Today I received a bill for $400 for service that was never even issued. Disconnection charges were added and many more crooked charges that make no sense whatsoever. Their 30-day satisfaction guaranteed is total ** and these people are robbing people daily.

I don't understand why the attorney general hasn't investigated their corrupt practices and allow this company to do business in North Carolina. I want everyone to know that when CenturyLink representatives knock on their doors, they (the public) are in deep trouble if they allow these lying ** into their homes. Their money back satisfaction guarantee is a total lie and if you do business with this lying crooked company, you are in for a big giant headache like I have at the moment.

I have spent countless hours of my own time on the phone with this company and usually with some damned foreigner who can't speak English worth a **. I have had it with these ** Clowns and their inferior and inadequate service. I am canceling my service with them tomorrow. I think 1 star is too good for them, but I couldn't find 1/2 star.

I found out tonight I'm under a 1-year contract. Why? Probably because they know if they don't bind their customers, they won't have any business. When this contract is up, I will switch companies. I am recording everything they send me, bill me and promise me; even the name of who I talk to. It's for my own protection because now I'm hearing that they try to get extra undue money out of you when you leave.

Oh, and P.S., they also screw their repair techs who come out. The last one who showed up told me that he keeps track of all his hours because they will try to say he didn't work them and not pay. I believe in capitalism, but I also believe in the freedom of customers to not be bound by a contract. If the service is good, why would they need one? I really don't understand how I have to be bound by it and they do not. But I'll talk to somebody that I know to find out the answer to that question.

On April 8, I was sent a return label for equipment to send via UPS. I walked into the local UPS office, label affixed and handed the equipment to the person that scanned it and off it went to Pueblo Colorado.....not true. Today, June 13, they have yet to receive the equipment. Now, I have been billed for it for $106.98. Rather than trying to work with me, I was given examples of people who intend to ship it, but rather, it is in the back of their car and they have simply forgotten to do so; or the "And you're sure you shipped it?" question. And of course, in the opinion of the Century Link supervisor I spoke with, there is no possibility that the equipment has been received and was just never scanned in. “We do that right away"...of course they do! I ship many times a month, and in the time frame from April 8 to today, June 13, I have had not a single package lost...hmmm.

I highly recommend think twice before you do any business with Century Link. A company that will not take any ownership and deal directly with the shipper to resolve the problem clearly does not have the customer in mind. Their goal, which is obvious, is money, not customer service. Oh, I paid the bill, and they were nice enough to tell me that if they find the equipment...they'll refund my money. What a laughable gesture!

Once again I called 1-800-244-1111 and in a shorter time, I was again disconnected (and this is my phone service). I then called corporate for her to transfer me to the executive department, only to get an answering machine. This has taken one hour of my time and I do not think your time is more important than mine. I still have slow internet and you will be charging me for faster internet. After 40 some years with this company, I will be looking for another company that still believes in customer service.

The second bill arrived, also for just phone and internet for $91.66. When I called, I was informed that the quote did not include additional fees and taxes and that the charge for my phone and internet was actually $91.96 per month, not the $64.95 originally quoted. Then yesterday, I received my first cable bill for a whopping $222.29. When I called, I was told that I needed to call DirecTV since CenturyLink had no control over what DirecTV was billing me. True to form, DirecTV said that all billing questions must go through CenturyLink. So I called CenturyLink back. They said that the bill was for two months. Even so, my monthly bill will be double what I was quoted - more than double than what I was quoted. If I cancel service, there will be fees to cancel and more fees for Comcast to re-connect (I already paid Comcast to "break their contract.") What can I do? I switched in good faith and I feel like I have been taken to the proverbial cleaners!

I called again and explained everything to a man named Kevin, and I said, "I don't want to go through this each month, send me back the balance and cancel my account." Mind you, this call was just over an hour in length. He tried to convince me to stay and offered discounts and stuff, but being a bit gun shy, I asked for a copy of the contract so I knew exactly what I was paying and what I get for my money. He could not find a copy of the CenturyLink contract. I said, "Shut it off." I have filed claims with the Attorney General's office and the BBB. Hopefully I will get my money back. This company needs new leadership that values customers enough to not lie to them.

The next day, I checked our bank account, and they actually took $19.95 out of our account. Then they did the TV installation first. The next day took almost three hours just for TV service. Then a week later, they installed our internet. Well, I should say my husband installed and then fixed what the Century Link man did because he hooked it up wrong and our computer was not connected. Then, almost 15 days later, someone came and buried the line that went from the pole to our house. No joke, it took 15 days for them to do this and the Century Link Building is not even two minutes down the road. Then we received our first bill. To our shocking almost-heart-attack surprise, it was $273.95! NOT $60, and it was seven pages full of charges! So my husband called Century Link right then. It was 5:30, and he talked to a lady who said it was on DirecTV's side, connects us to DirecTV so we could conference the problem, and hangs up.

Longer story short, we were charged $85 for installation that my husband did. We were not supposed to be charged actually anything. Why were we charged $110 for other services? And we were not signed up for the packages we agreed to. My husband stayed on the phone that day for three hours. It's still unresolved, only to learn that there needed to be a conference call made with two managers from both companies. So he called back the very next day on his lunch break to Century Link, asked for a manager from the get-go, only to talk to three different people before someone, actually a manager, got on the phone. Needless to say, at this point, we no longer wanted the service. We told him to pull the record call from when we first agreed to the service and compare the info.

Everything we were told was false! He said, "There was no record of me working in a call center before all calls ARE recorded"! He said we could cancel and he would waive the cancellation fee, but the DirecTV Manager said we were locked-in with them and canceling would cost $400! We called Century Link! Century Link bundles with DirecTV, and it is Century Link that gave all the false information; therefore, how is this any of OUR fault? The only time that we even talked to a DirecTV employee was when the Century Link employee hung up on us the very first time. Anyone who is even remotely thinking of this company, DO NOT. It will be the biggest headache you would ever have, and both companies point fingers. But for anyone who had been through this, is there a way out of this mess? Please help!

The whole deal is a ripoff. The DirecTV plan included all the home shopping network and church/praying channels. I don't even get all my local channels like I used to. I get better channels over the air with my digital antenna than the stupid DirecTV. The internet goes out at least 3 times a week for 1-2 hours. Complete ripoff CenturyLink. Stop lying to your customers. I will cancel my service as soon as my contract is up. Goodbye!!!

I was on hold for a long while. He came back with a total bundling price, with my husband’s Verizon discount for government employees, and he said what my total price would be with all my bundling. I would receive one bill for my phone, internet hot spot box, and my home wireless internet; they would all cost $145 a month. If I still wanted to end my phone contract that was up anyway with Verizon in May 2013, I could do so and still have my hot box bundled. Now get this, I asked the young man how this box worked. He said you keep it by your computer desk or anywhere in the house, and then you turn it on when you leave your house and you will have internet wherever you are.

I believed this young man. Now, I informed him that my contract for my phone through Verizon was up in May 2013 and that I had had problems with being lied to by the Verizon sales team before; and that I was very leery about accepting any form of verbal agreement with him if he was working with Verizon as well. He assured me that everything he said was the truth, and that I would be more than happy with my services. He said he would call me in a couple of days just to make sure I was in the system correctly since it would take up to 48 hours to complete the bundling process. Also, I needed to change my Century Link account to my husband’s name to be able to bundle everything, since my Verizon phones were under my husband’s name. I agreed to changing my Century Link account over to my husband’d name to take advantage of the so-called discounts.

In a nut shell, everything this man said to me was a lie. He never called me back. I received the box in the mail and it would not even turn on properly. After calling customer service through Verizon, I was informed the box did not work at all how the young man described it; and that if I had any complaints, I had to contact Century Link. I did that several times, and I was told that the person that signed me up for this box lied; there was nothing they could do about it. The manager said Verizon could terminate this because it was under a certain time frame and it was misrepresented; so I had to call Verizon, and they were supposed to take care of this. I got his ID number.

After talking hours and hours on the phone to both companies, I decided I needed a tape recorder because every time I talked to either company, they each told me a different story depending on who you talked to. They just kept transferring me over to other sales representatives that would say something different from the previous one. I started to receive my billing statements that showed my accounts are no longer bundled; they were never bundled in the first place because I was getting billed by both companies. According to their records, it was never to be part of a bundling plan. So, my bill for Century Link goes up $20, and my bill for Verizon goes up $30 a month.

I did not have any change until changing to Charter just recently. I am happy with their service, and they were more than happy to allow me to tape the whole sales agreement. I try to, at this point, and without getting too angry, start collecting names and customer IDs since they will not give full names. They just give a number, and possibly a first name, so I can have some sense of proof about that what I am being told by Century Link. Verizon is telling me the complete opposite. I have gotten nowhere and canceled my service with both companies. I finally started taping Century Link when I asked what my total pay-off was. I have not received another bill from Century Link after the Accounts Department said I was paid up. Now, my bill from Verizon is $355; which was for a $200 tacked-on early termination fee for a box that never worked in the first place, and I never agreed to, unless you kept it in your pocket and it still would shut off randomly when you needed it.

I want to contact an attorney and fight this bill, and help other customers that will also be lied to about services that are not what the consumer wanted in the first place. I was told by one of the Century Link sales employees (I have his ID number) that he had only been working a couple of days and had received so many complaints over similar situations as mine. If anyone can help with any legal information, please help me. I do not want to pay this bill because I do not feel I should be responsible for it! What are my rights?

They came out and could not find anything wrong inside or out (call us when it happens again, here is my number). It goes down 2 weeks later. I called and they said, "You must call customer support because they closed the ticket." Then I had to call in and set up another service call. This time, they think it's wired wrong in the hub or the node behind my house and cut wires in the node. It worked two weeks and again was down. I called and the same thing. I called customer service and next day, they showed up and couldn't find a problem. This went on for over a year.

Then they said, "We are upgrading our lines; if you get a new router, it will handle the speed and this should fix the problem." So I bought a new router. It did not fix it. Every 2 weeks, it's down, sometimes 2-5 times in the same day. I call them up when it goes down and tell them that it is down during the time when they could send out someone to see it because if it is working, they can't find anything wrong. You would think they would want to get someone out to see the problem... Nope, they wanted someone to come out tomorrow and they said, "We can see you have had this problem for some time," but they refused to come out when it was not working.

Then I went back to return the new router to their store where I bought it from and they would not give me my money back. I called corporate and corporate told the store to give me my money back, and the store told corporate no. I spent 1 hour with the store using my phone arguing with corporate on how they don't refund money. Finally, corporate said they would credit my account the money and send me a check but not all of it. The amount, less than 2 dollars, they kept so I am happy with that but I still have not gotten the check (it is in process). I had good service but once it breaks, it will never get fixed and they don't care!

The response of the customer service rep was "You should have gotten a better internet connection service." We then asked her how she would handle her business if the internet connection was down for three days. Her response, "Well, we have a better service. We don't use DSL at our offices." As you can guess, we immediately signed with a CenturyLink competitor. If the customer service rep comments are indicative of what they believe at CenturyLink about their own service, stay as far away as you can from CenturyLink.

When I call, they make me go through the same procedure every time and try to tell me that there is a problem with my computer or phone line inside the house. Wrong! First, my computer works fine at work, but not at home on the internet. Second, I replaced all the lines in my home twice and that is not the problem. They will not listen to me when I tell them that the service tech said there is a switch that keeps going out at the substation. If it were not for my children needing internet for school, I would not have it or the phone either.

CenturyLink has several outages for internet service in my area on a regular basis. They know about these outages that take hours and hours to days to fix. They are knowingly charging for services that they are also aware the customer isn't getting. I understand that at times the internet will go down (ice storms, tornadoes, etc). In my area, the internet is constantly going down every couple of weeks. On top of this, those that have the 10MB service are often getting the lower internet speed just as I am, but still being charged for the higher speed.

This isn't right. Something needs to be done about this. It is a frequent thing to have to call into the customer service department. We don't have options for other carriers, so we are stuck with CenturyLink. I may check on satellite internet, then I can dump CenturyLink and save some money.