CenturyLink Reviews

The fellow came to my door and said I would get a better deal than I do from Cox. His pitch was so convincing I said yes I would try it. Afterall if in 30 days I change my mind for any reason I can close my account, return the equipment and owe nothing and I got it in writing from the sales guy too. Well I tried it and I did not like it and so I called them and they closed the account. I returned all the equipment and in about 30 days after I get a bill, so I call Century and tell them that I dispute the bill because of blah blah blah and they said that they would take care of it. This was a year and two months ago. Today I get a bill from one of those companies that want me to pay this delinquent account. I explain everything and they tell me if I don't have a letter from CenturyLink Prism stating I don't owe anything, I owe for the time I had the account open. $184.00 for less than 20 days use! CenturyLink, you STINK!

I have been a CenturyLink customer for 8 years! Been a perfect paying customer yet my service has been interrupted twice for billing errors! The last two months I have spent hours on the phone to find out that the person I talked to did not note the account regarding billing error! I received late fees and service stopped! I can not believe how badly they treat good customers. Can't wait to cancel!!

I have had CenturyLink Internet for one month. I should have known from the very start to run and keep going. First they quoted me one price for internet and then I called back and was quoted another price, then I was told that they would be there in the morning to install and I cancelled 3 appointments to wait only to be told when I called at noon, that they only install in the afternoon. So I had to cancel my afternoon appointments too. Then after the install the gentleman left and told me nothing about the system, he even forgot to leave me the password. I had to wait until Monday before he came back. Now for the real topper. I got my first bill and it was $140 dollars more than I was quoted. I called immediately and was told that was normal.

I saw 11mbps ONCE. I use Ookla speed test regularly and consistently get results under 1mbps download. We literally have zero other options in our city, CL is the only one. I filed a complaint with the FCC for how awful CenturyLink's service is. Your move, Tom Wheeler.

Century Link and DIRECT TV will go out of their way to lock you into a 2 year contract.. but once they have their clutches in you, they ignore you and are virtually impossible to contact. I just spent three hours and SIX disconnected calls.. rerouted through several different service areas and they still don't know how to cancel my order! Hands down, WORST service experience I have had in the last 5 years. The managers in the call center are inept, with a total lack of knowledge of their own product. All that they want to do is argue with you.

Switched to CenturyLink when we bought our house in May. Locked in a 12 month contract for $29.00 for basic internet to browse the web and stream video is what I was told. I was also told that if I bundle my Verizon account I will receive $5.00 off of my bill every month. Guess what happened? After three months, my rate went from $29.00 to $35.00. I never received a discount for bundling. Every time I call, I get hung up on, not because I am an **, but because the reps just decide to hang up. I hold for over an hour. And they never do anything except transfer back and forth between departments. My result, I was informed that I needed to be set up on auto pay to receive the rate for $29.00 - this was never communicated. And that the discount for bundling is not actually a thing. I asked to pull the recordings from ALL of my calls to verify what I had been previously told. They don't keep those. Good thing for me, because as soon as I am able to get my Verizon account off of CenturyLink, their modem is going in the mail and they are getting the middle finger.

I had CenturyLink service (DSL) from October 15 2013 until May 1 2014. The service was good but the billing was, and continues to be, a nightmare. I thought that people made this kind of stuff up. I unfortunately made the grave error of bundling my DirecTV service with CenturyLink to get the "discount" that was offered. CenturyLink screwed up every bill I ever had from them, almost got my DirecTV service turned off, and ended up creating a secret account that I had no knowledge of which was turned over to collections.

The promised $100 Visa Reward Card despite registering for it June 28, 2014 was never delivered on September 22, 2014. After numerous phone calls and promises that the reward card was "in the mail", it was never actually processed. I found this out twice, once from the third party company supposedly handling the cards for Century Link and from Ana, a Century Link customer service agent, on Oct. 17, 2014. She said she was NOW initiating the reward card with me having to wait till November 7, 2014. I told her that letters of complaint were going to be submitted to the Century Link head office in Carol Stream, Illinois, Nevada Better Business Bureau, and the States Attorney offices of Nevada and Illinois. This is outright fraud and has to be stopped. I have seen so many blogs online of other people being ripped off by Century Link and personally know of another individual in my area who did not receive her Visa reward card. I will not let this go. Century Link picked the wrong person to perpetrate this fraud.

I have spent hours on the phone being transferred and on hold from this dept. for days! I called on 9/11/14 and disconnected my account on 9/15/14 and then I received an email bill for the month that I was not supposed to be connected. So I called and talked to Bryan, emp. # ** on 10/9/14 and he said that he had taken care of it and I would be receiving a credit conf # ** credit $50.38 for the last payment was made (Autopay). I looked on my bank account online and there was a payment waiting to be paid. So I called them on 10/14/14 and talked to Chay emp # ** and he said that the account was still active so he said he disconnected it from 9/15/14 and I would have to talk to autopay to get it stopped. So I talked to Ranette emp # ** and she said that the autopay was stopped and they would not be taking the $91.69 out of my account. But today I looked and it had been taken out!

I have had prism TV service for about 8 months. I switch from DirecTV because of the poor customer service constantly raising the bill and every time we had rain, the service would go out. So we made the switch prism. The first problem we had with their service Was the billing. They were overbilling us and took many phone calls And a few months to get that straightened out. The next problem is the prism service itself particularly the picture quality, the constant freezing, the pixelation that looks like bad motion blur the picture, will go out the screen, will turn black and the picture will stutter.

Since Jan 2014 I've tried to get the billing correct. Each month the service rep adjusts the bill [expired promotions, dropped discounts, etc] but each month my bill has consistently gone up from under $100 to over $200 in July. Every service rep PROMISES a price lock and that the issue is fixed. But subsequent bills are always higher than 'promised'. Since Aug they refuse to adjust or correct my bill. So I went to the store to discontinue the service but they said I'm under contract until Mar 2015?? what contract? I've signed nothing. By Mar 2015 my bill will be $300. I'm on social security & fixed income and need to budget, but can't budget when they lie about my price locks & promises. I have added no new features. My internet is 3 Mbps. Chat line doesn't open until 10 am on Saturday. Just ridiculous customer service... I'll stop, but could go on & on & on ...... sign me FRUSTRATED & DONE.

This company is nuts. Couldn't use it for a few days as we were waiting to get our PC checked for fear of being hacked. When he called CenturyLink he was told we didn't have an account. He had our current bill in front of him. I called today and now they found our acct#, was told it would be on and got a con#. Hours later, nothing. Called back, no such acct# again but con# was for a new service hookup. And what has been over 80 dollars a month is now going to be 29.95. They can keep their service. We can't put up with this poor quality company anymore.

After nearly 6 months down the road, still nothing resolved. Every customer services representative promises but None of them sort out the issues. They only promise and never deliver. Also do NOT believe anything they tell you over the phone. If you do not believe me, then just ask them to put what they say in writing or email it to you and all of a sudden they cannot do it. When you join, Centurylink will tell you over the phone that there is no long-term contract but when you want to cancel after months of BAD service, there is a cancellation fee to cancel the contract.

I called the customer service to tell them my fax line is not working, I was transferred from one person to another and on hold for 1 hr and 20 min and got disconnected. I was so frustrated and I asked my son to call them and figure out the problem. After he was on hold for 45 minutes and transferred a few times, he was told to call tomorrow because they close at 6 pm and there may not be enough time to help him. It was 5:25 pm and prefer to hold and finish our conversation today. By now we all know that all bills paid on time, no past due on the account and after the final hold, someone came back on the line to tell us that out account has being canceled and if we want we can call the next day and open a new account. I am angry and disgusted that no one hold them accountable.

I will write you later. I just need to calm down. This is very unpleasant, but I think your company have very bad customer services. I am very disappointed of you. I lost an hour and 30 min waiting. They have a lot fun, send me from one person to another without respect.and if I said something wrong or upsetting them get worse......... SORRY BUT IS THE TRUE.

Had the service for less than a month. Wasn't happy with it due to slow speeds, and then unable to hit the 20 meg upload speed they promised in my area. Called and complained and cancelled. 2 weeks later I am about to unplug my gateway and find out service is still on. I call again. They claim they are cancelling it. Today I check again - service is STILL on. They said they cancelled it but there would be an ETF. I told them no there won't, and I want to speak with a supervisor. I get placed on hold for 15 minutes then hung up on, and of course the service is still on! Calling in again and of course on hold again.

On 8/8/14 my house was cut off. My bill is always paid and current. Neither I nor my wife canceled the "service". Now the fun begins. I called the repair phone number (with my cell phone) and am told the line was turned off. No further options. Click.

First call got hung up on by the non-human asking questions on a line with so much buzzing noise I could barely hear. Second call I managed to decipher what they were asking, but I wanted to speak to a person since none of their options addressed my problem. After about a minute of buzzing and barely audible "instructions", I said "I want to speak to a human". I made this request about twelve times before a phone rang and a human answered. The human was almost inaudible and had an Indian accent. I had to request that she repeat the question two to five times for each question she asked. She said that after the call I should try unplugging the phone and re-plugging it to see if that fixed the problem. My problem was that I could call out but no one could call in. I don't know anyone here so I had no way to find out if someone could call in. She gave me a confirmation number seven digits long. I was unable to understand the third number 3 and the fifth number 8. I asked her to spell them but she didn't seem to understand my request. After the call, my mouth was bone dry for about fifteen minutes.

We have had the same phone service in the same house with the same phone number address in the same phone book for 35 years. No problems with previous phone companies. Centurylink does not have a local address listed in the phone book for this area that I can find. In our case we simply discontinued a Verizon cell phone and number in June 2014 that we had purchased as a part of CenturyLink service. We used the phone for over a year and the contract was over. The phone is discontinued and the use of the number is discontinued. Centurylink continues to bill for the cell phone and tells us we need to call Verizon in order to solve the situation. A company search reveals that Centurylink now owns a part of Verizon. My wife continues to call Centurylink and Verizon being switched around on the phone put on hold and hung up on for hours. Promises of resolving the problem are made however Centurylink continues to bill for the discontinued phone. Octobers bill has included a doubling effect of increased charges for the same services we still have without warning or explanation.

Just found out my monthly bill with Centurylink has increased, AGAIN!!. More and more crazy-named fees keep getting added constantly. Our bill just keeps going up and up!! Is there a better substitute for Centurylink? We are looking for a phone & internet company that has stable bills that don't keep adding more and more fees / charges that keep milking us and the public. We dread checking our Centurylink bill because we know there will be more fees with CRAZY names and reasons attached to them. Would like to know from anyone what phone & internet companies they would recommend especially for low-income families.

I had Centurylink high speed internet for a year, and decided I would like to add Prism tv service to it. My internet service had been excellent until the day after the Prism installer was here!! I could not get internet anymore, but the WiFi portion of the router worked. My computer went crazy!! I contacted the Chat Line and after 15 minutes of chatting, I was told he couldn't help me! That I should call the service number and talk to a tech. After waiting on my cell phone, using those minutes, for 30 minutes----the tech line hung up on me!! At this time I called back, their system hung up on me again!!!

On a bill for $35.00 local service plus $21.00 Long Distance ($47.00) I am receiving $26.00 additional charges for taxes making the bill total around $76.00. Centurylink says they cannot tell me which figure the taxes are charged on. They also state they do not show my bill as $35.00 plus $12.00 which is printed on the bill form. When they get fatigued at not being able to answer my questions they suggest that I talk to the Loyalty Desk, which is a long trip to limbo land, a series of apologetic recorded voices and sales pitches for additional faulty service from this terrible company.

In July I was fed up with not having internet access via my wireless Mac, iPad Mini & iPhone. I spent hours upon hours troubleshooting several different times with the senior advisor at Apple. He helped me to try to figure out what was wrong. He even dialed Century Link for a 3-way call to try to get to the bottom of the problem. While speaking with the Century Link employee, he explained I was not getting a wireless connection. She said she tested it from her end & it was fine & refused to send a new router. I'm back from traveling for the summer & I am still facing more issues with connection. My phone & iPad & Mac. I'm not able to do banking, pay my bills etc... I am so frustrated with this company, I don't want to speak with them. I just want to cancel them. Why should I continue to pay huge sums of $$ for a service I get approx. 10% of the time I try to use it?

I set up service with Centurylink in August. At that time I contacted 3 different people to confirm what my monthly charges would be. I was told 3 times that my service would be $29.95 and the charge for leasing the router would be $6.99. I was never informed that I needed to go on auto pay and paperless billing to get this price. Not one person told me this when signing up.

I've tried to get my business phone fixed. Would not do a thing because I didn't have my tax ID to prove who I am. I gave them my name, address, phone number, SS# and more. Still would not create a ticket.

I was double billed for the month of September. I contacted your "e-support" personnel via email, and when I asked why I was billed twice for the month of September (per your online website), I was simply told in not so many words "yeah, we do that. Pay the bill". I was also told by one of your tech support reps that, when she had completed the order to transfer my services from one house to another, the system had told her I would receive a seventy dollar credit. Oddly, the system didn't tell her why. When I brought this matter up to your "e-support" personnel, I was asked, quite pointedly, "Why should we give you a credit? We don't usually give credits for any reason."

I've never dealt with a more incompetent company, ever. I ordered service twice from CenturyLink and both times were a complete nightmare! Both times they said the order wasn't input properly. No exaggeration, I even called them back to confirm the order after the rep seemed unclear and kept verifying my information incorrectly. Today waiting for a tech to come out and turn on my service, supposed to be here between 9-1.. waiting, waiting, waiting. Mind you I've called them 4 times to make sure the tech is coming today. Yes, we're seeing a tech is scheduled to be there. Ok.. wait, wait, wait.

Worst service ever. Had them less than a year and they have had to come out over 6 times and some of those required a second or third visit. On my second modem. Cancelled my plans Sat to wait all day for them to show. He comes, fixes it and 4 hours later it is down again. Call and they said they would send someone the next day by 5 pm so I change all my plans and move them to the day after ....wait for them to show and finally call to try to get a time. Turns out they rescheduled it for the next day and their policy is to NOT call the customer and let them know but to wait for the customer to call them and find out why they did not show. I have to pay for extra data on my phone so that I can use that for Wifi to work when CenturyLink is down.

4 years ago we started with Century Link in Las Vegas. Loved it. Had Prism TV. Loved it as well. Moved to Florida and immediately called Century Link. Found out we couldn't have Prism TV, but they were contracted with DirecTV. Decided to do it anyway. PURCHASED IN A BUNDLE - we ordered 10 Mbps High-speed internet & TV. Three months into our service, we noticed our TV & Internet weren't performing well, so we ran a check on our speed through our computer at speakeasy.net/speedtest. We noticed we were only receiving 6 Mbps. Called the company, got a tech out. He tested up to the house and measured 10 Mbps, but noticed the measurement WAS only 6 at our computer. The explanation was our DirecTV was robbing 20% of our speed! After 5 "customer service" reps, we were told that they couldn't "control" DirecTV and how much of our speed is being used for television.

Our Internet is down again - this happens a few times each week. We are on our fifth router box and it still doesn't work. Calling tech support is a joke - their big fix is to unplug the box and plug it back in again. Most of the time that doesn't do anything except disrupt all the passwords that have to be reset on anything that is wireless. They sent out two technicians a couple of weeks ago - and their laptop wouldn't connect to the Internet either - so they replaced the router box again. Are their router boxes that bad that they don't work??

I've been a CenturyLink customer going on 14 years. I was excited when they offered the bundle after the purchase of our home and realized that the local cable carrier I had been loyal to for quite some time. With the bundle package I saved more on my internet and got more return on my new cable provider - oops I mean satellite provider DirecTV. In 2010, we sold our home quicker than we had anticipated which put us in a pickle and required for the first time in over 20+ years I was forced to move to apartment to avoid buying a home under pressure rather than taking our time and getting what we wanted. This required us to put a pause on our internet since the complex had their own contract with another local place and it was included in the rental prices and also required us to downsize our satellite package as well. This hell last almost two years but nothing could compare to the hell that has brought me here.

So I got CenturyLink in 2013. I paid $34 for 6 months then my bill started going up to $73. When I called them to see what was going on, they told me that my contract was only for 6 months, so I renewed it for another 6 months. Now, that my 6 month contract is over, I called to cancel my services and they told me that my contract is for 12 months, that they don't have any 6 month contracts. And that if I wanted to cancel my services I would have to pay a $200 cancellation fee. Which is the same as if I would be paying for another 6 month services. I am ticked off at them. I talked to the supervisor, and the manager, and they just kept saying, "the 12 month agreement was on your bills, and confirmation letter." Well, I'm sorry that I just took their word for it. Maybe next time if you get someone that speaks English, or that people can at least understand them and they understand English, maybe, just maybe they'll have less problems of "misunderstanding" as they said to me.

I have been a customer with CenturyLink since they were Qwest. Qwest was bad enough, but Centurylink is worse. I recently came off a year long special rate of $15.99. My bill jumped to $36.99. I contacted customer disservice. I informed the rep I will not pay $36.99 for their mediocre service. To make a long story short, I agree to pay $21.99, inclusive starting this month. I get a bill for the full amount, minus the $21.99 I paid, plus a $6 late fee. I contact CL about the error. I spoke with three CSRs, all of whom could not locate my account with the account number I gave them. After wasting 20 minutes getting shuffled from rep to rep, I hung up. I filed a BBB complaint. CL's response was my bill was correct. I am now looking for another ISP. Centurylink SUCKS THE BIG ONE!

I waited a week for my internet to be on after I ordered it. Modem shows up and says to wait till 8pm for it to be active. I wait and sure enough after 8pm no service. I was home all day and a technician never showed up. I checked the phone line box outside and nothing is connected. I spent the first two hours of my next morning trying to get someone to help and the answer is I get to wait another week. What kind of company doesn't show then makes you wait like you screwed up? How packed do you have your techs scheduled that they can't make up a missed appointment the next day? I never thought a business could survive doing this kind of work but somehow they do. Also they didn't even have my name on the account right. This kind of thing is unacceptable in 2014. Please avoid companies like this so they fail and maybe we can weed out these horrible companies and get the service that we pay our hard earned money for. Don't settle for this company.

CenturyLink will pester, harass, lie and do everything in their power to get your money. While I had CenturyLink Internet service, everything seemed to run smoothly. It wasn't until I tried to cancel my account things went downhill quickly. First, they had extreme difficulty sending me a return label for the modem I rented. Second, they marked the modem as 'Not Returned' because it was not returned within their specific time period. Which happened to be caused by the fact that they could not get me a return label.

Contacted them about a price increase. They said I had a $20 discount that was only good for 6 months. When I was quoted a price for a 1 year contract, no one said it was only for 6 months. Why would you quote me a price for a 1 year contract that was only good for 6 months? When I chatted with customer service they cut me off twice with not even a goodbye. I have copies of my chats and I was never belligerent. They just get rid of you by either putting you on hold or leaving the chat.

I keep receiving email bills. I never signed on for email statements. I canceled my service 2 mo ago and still get bills which keep increasing in amt owed. I have no service. I called and asked for a printed statement 2 mo ago and have not rec'd one yet!!

I called approximately Aug 5 and talked to Jo Ann about a bill received for initial use of services I did not need... and other charges...i.e. long distance, package charges that CenturyLink telephone services I did not order. I wanted high speed internet only. When bill arrived it included services I had not ordered... i.e. for a telephone line that I did not want or need as well a home phone number which I did not need and was well over the amount that had been offered on TV for $39.95. She agreed to adjust the fee and would send me a bill. They adjusted and when the bill arrived, it was over $120 more than we had discussed.

Today for instance they called and indicated our account is $247.00 in arrears when in fact I just paid in full the amount of $107.00 from the most recent billing 6 days ago - (this was a computer generated message so when I indicated I had paid it hung up on me. WTF). Going on 3 mos. now they were let known that we lost 2 of our phone jack dial tones - we have 5. I remind them with every billing I send in yet they still have not fixed it! WTF. Their $19.95/month Internet Special is all but Special. Originally we had 2 lines to the house. On their recommendation we ordered their Special and eliminated one line. They said it would be cheaper overall than the $60.00 we were paying. They came out and sorted out the wiring so all the jacks would work (and they did for better than a year). We have yet to see a monthly bill under $89.00/mo. The most recent one was $107.00! The internet speeds are not noticeably faster than they were and at times it locks up!! Sometimes for 10 or 12 minutes!! WTF. When this "Special" contract is up THEY ARE GOING TO BE HISTORY!!

We were new customers and had some issues getting a bill and tried on two separate occasions to contact someone to let us know how to pay our account. After not hearing back from anyone, our service was cut off in August. We were able to make a payment making the account current and our services were turned back on. Apparently there was an error with the payment information. I found out that the account number and the payment came back as "account closed". (Obviously a mistake.) Apparently, this put a red flag on our account and we are now labeled as "fraudulent customers". No one contacted us when the payment didn't go through, so we had no idea that anything was wrong until getting an e-mail stating that we'd been disconnected. We were told now that because we're fraudulent customers, we could only make a cash or credit card payment and couldn't pay with a debit card over the phone and we could only speak to April in finances.

Was told by CenturyLink that they couldn't come out for 5 days to see what the problem is. Told me to get a new modem and charged me $99.99 for it. That wasn't the problem, but I still need to pay for the modem. This is a business and we couldn't clear credit cards w/o the internet, but they didn't care. On the 5th day, the internet started working when they "flipped a switch at the central office". Then a day later they called to tell us they would be out to fix it. HA, good communication. When I complained about the $99.99 charge, they reduced it by $45.00. I am changing providers as fast as I can!!!! Wish I could rate them at less than 1 star!!

I was "sold" the package of internet, phone and DirecTV. I told the sales person that I had Cable One for all three and the monthly billing after tax was included was $130. I explained that I wanted my CenturyLink billing to be similar. My first bill was $300, the second bill was $200, the third was $160. They tried to bill me for long distance on the first bill when I was told long distance was included and there would be no charges for such - yet there was the charge for all our calls out of the area. I was lied to about keeping the bill to $120-$130. Additionally the phone hold times are very long and half the times after being on hold the connection just hangs up.

Called Century Link on 03/29 for line not working. My fax line called 911 repeated times in March and the police came to my home. No one from Century Link ever came to my home or informed me the line was repaired. I do not use this fax line any longer, I assumed it was still broken. I never checked it. I called Century Link on 05/19 to discontinue services. Was told I had 3 long distance calls/faxes and 14 calls to 411, after 03/29, which I advised the tech I never used the line, it has been broken. I requested a credit on my bill from 03/29, which the technician told me he would do and send me a corrected bill. Never received a corrected bill, called again. Was told by Century Link these were sent to dispute resolution at the corporate office and it was not "justified" to resolve them. Have called repeatedly, stated the line was not even working, I did not make those calls. Century Link is charging me for 2 months of a line not working and told me there is nothing further they can do about it.

CenturyLink hired a contractor to connect to every house in our neighborhood. I called to find out why. CenturyLink said I could switch to CenturyLink at any time. A sort time later, they sent material to our address, which I sent back unopened. I did not at any time disconnect our existing provider, but Century Link has invoiced me for service they said I "may not have used, but could have."

They are my internet carrier. This is what I found they allowed a streaming device. This device has allowed access into my home through my night owl security system all personal information about me. People can go online and act as if they are me.

In April 2014, my boyfriend decided to switch to Century Link for phone, fax, internet service and Web hosting. It was a complete NIGHTMARE from start until now. Noticed that AFTER THE INITIAL 1ST STATEMENT SOMEONE ADDED THE "GO MOBI" SERVICE TO THE BILL. He specifically told them he didn't want that service, just the web hosting so now he is fighting with them to get the approximately $23.00 per month charged reversed and refunded. As of September 2014, HE STILL HAS NO OPERATIONAL WEBSITE which is extremely important in his line of work (Auto Maintenance and Repair). We asked them just exactly what were they "Go Mobi"ing because there is/was no operational website that they are even hosting due to their "updating" of their own website (which as of yesterday was not functioning AGAIN).... However everything on their site was fully functional when it came to PUSHING MORE "SERVICES" AT YOU! What a joke...

Internet goes out on Friday night. I call Century Link Saturday morning trying to get the service working again, and the rep tells me it is my modem, and that everything checks out to work. So I get a new modem. After installing the new modem service is still not working so I call back and they say, "We will send a technician out the next day." Technician arrives and says that it is not the modem and that the lines outside have been damaged and service will be back on by Wednesday... so 5 days without internet. I have told them I am extremely unhappy with their service and cannot wait to switch to Cox.

When I started at Centurylink, I realized everything was broken: internal systems, processes, PUC compliance, PCI compliance, new-hire onboarding, intra-company communication and culture.

On Aug 4 12:15 pm Amber, a Century Link employee, blocked two 3rd party calls from VARTEC (.84). She also deducted (.73) from Service Additions & Changes which is a whole other story from June's bill. Bill total = $65.21. Minus deductions ($1.57) I paid $63.64. The August bill reflected a $1.57 past due with a $6.00 late payment charge. That's a 382% mark-up. CL adds on a $6.00 late payment charge for $1.57 they consider past due when one of their employees a month prior told me she blocked the two third party charges amounting to $1.57 (Confirmation #**). I don't have a PhD but to me that should mean that the $1.57 should not have been on the bill in the first place therefore eliminating the $6.00 late payment charge.

I tried to get a ticket issued the 1st day but couldn't get a representative. I was caught in the troubleshoot yourself loop. On the 2nd day, I reached a site on the web that said there was a major outage in my area and my phone would be fixed by Monday (today) by 8 PM. I haven't seen any repair trucks or anything. I retired from the company CenturyLink took over. They tell the customers that so they don't have to create a repair ticket. Surprise, surprise, I tried to get someone to give me information and they said they had no ticket. Website: wait for a chat button to show up on previous page and tell them. After more than 1/2 hour I'm complaining here. My husband has a heart condition and is electronically from a remote location. He had to call them and let them know they can't check. Thank heavens, no problem.

Always on hold, nobody puts notes in account when we ask, service is always disconnecting, customer service reps are rude, and the help you need is not there! They'll take your money and lie and say they will service that area when we find out they can't!!!! Horrible horrible business

I have had service for 4 months and have been overcharged every month. I was told that I was successfully put on auto-pay after giving the agent my information but nothing was done. I have received late charges because I thought the bill would be paid automatically and again no discount. I am beginning to think this is done deliberately to overcharge their customers.

I have been a customer for 2 years and my services are internet home use and a landline I keep for family emergencies. Both of these services are out for days at a time due to bad lines. I pay my bills in advance of the due date. The techs on the phone in phone can only do so much. I only speak to the techs in the USA because the India tech tell me it is my computer setup fault and that CenturyLink does not support a wireless network. Since I did work on a helpdesk in the past I know this is not a true statement but the USA staff the lines and see issues. It will save you hours of wasted time with someone who will not have the same resources as a USA tech on the phone if you simply ask for someone in the USA. Techs in the USA will test and try do more. Then setup an appointment to have a tech check on the lines surrounding your area. This is where all of my issues are, water damaged lines that need to be updated or replaced, which is not my fault but I still must suffer the consequences for the lack of service techs who switch your lines instead of replacing them.

Started services (7Mbps internet & phone) Dec. 2011 with CenturyLink with a 5 year price lock and a 24 mo. contract. After 2 years of service I noticed our auto payment went up and my husband said I suppose our contract is up with them. Within the last 6 months our speed has become increasingly slow and since I am on auto-pay I didn't go in monthly to look at my bill details. I thought I needed a new computer because mine was getting so slow. I purchased one and it continued to take forever to get online. Well, I got a great surprise! Somewhere in the past 2 years (I can only go back to Aug 2012) they started to charge us for CenturyLink@Ease, something I would never have ordered since I have my own purchased antivirus software. On the bill it said we were eligible for an upgrade to 5Mbps. I thought what the heck!!! We are suppose to be getting 7Mbps. I talked to 2 techs and they couldn't explain it but would put an order in to increase our speed to 5Ms. I specifically asked them if this would be a "change" in our contract since we had signed up for 7M. They assured me that it wouldn't be a change in our contract. I printed off our chat conversations. Then I requested a transfer to billing.

CenturyLink is overcharging for promised bundled services, DirecTV and Internet Services. Service was installed and consumer is being overcharged and billed separately. 6 months later, services are not bundled despite repeated telephone calls to resolve this dispute. A stand (alone) account which consumer had no knowledge of is in collections even though consumer has paid CenturyLink and DirecTV in a monthly and timely manner. Credit Score has dropped significantly. CenturyLink never once sent an overcharge - alleged overdue payment.

Bundled with DirecTV. DirecTV is just fine - no problems thus far. Problem arises with lack of info given at sign up with Century Link. Century Link did not tell me that I was going to have super slow speeds. She asked if I stream movies and YouTube and I said yes. She never told me my speed. Today I had nothing but problems view webpages and photos. Didn't even try a YouTube or movie! I spent all day trying to look at typical webpages which always worked fine with Cox. I decided to test my internet speed with AT&T and Speedtest.net and I came up with (get this), 0.22 mbps. My speed with Cox was between 20 and 35 mbps.

Terrible customer service. Wait times are horrendous. One time I waited 21/2 hours. I took a picture of the hold time on my phone. When you get through they are rude and unhelpful. I think these companies deliberately want you to sign 2 year contracts and that negates any level off acceptable customer service. The services are ok for tv, ok for Internet and lousy for phone. They have been unable to resolve the terrible phone line and on top of that anytime I away for 3 days or more the whole system goes down. Not recommended.

For the past year, about every quarter we are charged for using Directory Assistance. Each time I find a charge for DA on our bill, I call Century Link to have it removed as we DO NOT use Directory Assistance, EVER! The first few times the charge was immediately removed. Now Century Link is telling me there will be an $85.00 charge for a repairman to check for crossed lines. It appears that Century Link is arbitrarily adding a DA charge each quarter to perhaps make up for losing customers and revenue. The charge of $85.00 is tantamount to blackmail in order to get the DA charge removed. While I abhor wasting my time to fight this, I definitely will. I refuse to pay Century Link to remove a charge because their equipment in our rural area is faulty!

We were Qwest customer since 2007 now Centurylink which we have just a landline with a corded phone, no cordless phone, no bundles with web nor direct TV since your services do not reach us out here. On Thursday September 4th, 2014 it just rained, no thunderstorm nor lighting, my phone line went out about 9 pm. On Friday morning my husband called your customer service to report outage. According to Ann, Chris and Georgia it is company policy to wait 5 days till Tuesday September 9th 2014 to have line repaired.

On two different occasion, they quoted me one price then told me they could not honor that price. I was quoted $74.95 for Prism plus tax, internet and phone. They charged me $205.00. They then quoted me $89.00 plus tax. I cancelled Prism then went back to internet and phone. They quoted me $45.00 plus tax. I called back to see if that's what I was going to be billed and they were going to bill me $80.00. They quoted me $59.00 plus tax. I cancelled it and went with just phone. They quoted me $17.00 plus tax. I am waiting for that next billing cycle to check to see if the $17.00 is bill as promised. I've sent back all Prism devices and have yet receive a credit. I also was to receive a Visa card credit of $100.00 never got it. Watch out. They have also taken my son for $600.00 and turned him over to collections because he would not pay for services he never received.

Promised by 2 Newegg representatives that the Newegg ad was erroneous and needed updating to preclude other consumers from having an ambiguous experience with this product.

I have had Century link since it took over Qwest Communications in 2009. I used the internet service and phone. I was locked into a price and then they increased the price once I agreed to the agreement. My cost has gone up. They were charging me 45.00 for phone service and 80.00 for internet when they told me they would guarantee my bundle at 60.00 (plus tax and phone fees). I paid 3 months of 140.00. I was forced to discontinue their service. The service I received was very good, but they didn't stand by their promise to keep my bill at agreed price. If I were to do this again, I would insist that if we have an agreement I want it in writing and have this agreement in my file for all people at the phone company to see it.

When I signed up for the centurylink prism service I was told that my price was locked in for 2 years as long as I sign a contract. 2 months after I got the service centurylink increased their price. When I asked them about the contract that guaranteed a locked rate the representative could not answer. The internet is slow, the cable service is horrible and if the electricity should go out a tech has to come out to repair the service every time. And when you try to contact customer service the wait is up to a hour. Never ever get this service. It absolutely sucks.

We signed up for internet and 20 days later we still don't have svc. On initial install, the tech told us he couldn't connect our svc. because the box was in the neighbors yard and he couldn't get in. He said he'd be back but never DID come. Called cust svc and they said he never noted and svc should be active. I complained so long after 25 min. on phone they rescheduled another svc. date and failed to show and called again and set up another date and no show again. What is going on with this provider? They probably charge for each time they come out, however they don't come out. I still don't have service and don't know what to do but keep calling, waiting on hold and speaking to a representative who clearly doesn't understand English or speak it very well. They must be located in India of course outside the united states. I'm very disappointed after all they scouted our neighborhood and not vice versa. Never using them again and now I gotta try to get my money back.

I have been a Century Link customer for over 15 years and while we had some issues over the years, all was good. However, within the past year we noticed that our internet would drop, or we weren't getting the 7 Mbps speed that we were paying for. Several calls were made to get that rectified. A few weeks ago, our internet was dropping and was told it was our modem, but it was recently replaced because a few months prior we were told it was our modem. So, they scheduled a tech to come out 6 days later to fix the internet. While waiting for a tech to come out, we totally lost all DSL but could not get anyone to come out sooner. So, tech came out on Tuesday and fixed the line (chewed by rat), by 8:10 pm we lost all DSL again. Called again, and had to wait another 6 days for another tech to come out. Turns out that the exterminator never came out after the first tech called and the line was chewed by the rat again. So for a total of 9 days we had no internet. Not that they care but I work a 2nd job, online, so I lost 9 days of wages because of the wait. I asked if they could just send someone to see about the line being chewed again, but they could not. Result: We found a different internet carrier and cancelled CenturyLink.

Called to change service - upgrade could not do online, was on hold for 15 minutes, decided to cancel, was on hold for another 22 minutes. Reason I cancelled my service was 37 minutes of my life lost on hold. Went to competitor - never put on hold and new service will be installed in 48 hours. Lower price - less frustration and time on hold. Would have paid more - just to get customer service from a competitor.

I sign up for CenturyLink internet service on July 2nd. For the first two weeks, the service was too slow and I decided to go back to Cox since it was a better product and service. I return the modem back to CenturyLink and cancel my service within the 30-day trial period. When I cancel the service, the rep over the phone told me I would not be charged a ETF fee since I was in the 30 days. A few weeks later, I receive a bill from CenturyLink for $167.00 and they ended up charging me a ETF fee.

CenturyLink has me on a TAP. I am on SSI social security and below poverty income with illness. CenturyLink increase my bill and added on $35.99. Note I was told owning my modem wireless box and only having internet/WiFi in Phoenix, Az 85015 Residential is $29.95. My bill read $74.00.

Phone out since 8-28. First was told would be out to house 9-3, can’t get sooner. Then find out there is an outage, will be fixed 8-29 by 8pm - was not. Then told will be fixed 9-2 by 8pm. There are cut wires and down wires down all over. Then I find out CenturyLink has not been working on this problem since early Friday. They are off for the holiday weekend. There are millions of people without phone service, seniors who have No access to 911 if needed! CenturyLink is highly unprofessional, the worst service ever. With a problem as serious as this, they should be working 24-7 on this. Oh CenturyLink made it a Point to state if we need to come to your house there will be charge since we do not have line service. They stated that at least 3x.

Spent several hours on phone trying to get signed up for new service. Would get transferred to wrong dept, disconnected, and put on hold for up to 20 minutes at one time. At one point was told service appt would be in 5 days and possibly 4 but then their system went down. Was promised a phone call back to confirm when system went back up. Also on this same call, was told could definitely subscribe to DirecTV. I questioned this and was reassured. Had to agree to a hard credit check and up-front fee from DirecTV. Made appt for DirecTV to be installed next morning.

I must admit that I am writing this review prematurely, however, I am very disappointed in the CenturyLink's management. I have been an Internet, phone, and cell phone (Verizon bundle deal) with CenturyLink for over 4 years. In June 2014 I moved from my apartment into my grandmother's home and Comcast was already in effect here. When I called and attempted to cancel I told the rep that I was very satisfied with their service and would be returning within the year. She told me she would send out a UPS return kit for the modem and after returning the equipment and paying the final bill I would be done. I've read reviews about equipment being lost in this process so I decided to hand deliver the box.

We have been a Centurylink customer for many years and bundle our phone, satellite TV and internet with them. When they offered DSL a number of years ago in this area, we immediately signed up and cancelled our satellite internet carrier. Living way out in the country doesn't give us many options. No cable is available, so the choices are, Centurylink or satellite. Frankly, satellite internet leaves a lot to be desired.

I had a big complaint with C Link. Every time I had a problem with my internet, I'd call & be on hold forever. Then calls dropped during transfer, call again etc. So I wrote to C Link complaining. Someone wrote me right back. Said to Always ask for "on shore rep." So the first guy I talked to (in Boise, I forget his name) helped me right away. Later, I bought an android E-Reader & needed to get a wifi modem. Ordered one from C Link. It came the next day but even w/ help over the phone, couldn't get it up & running. I had bought the @ease insurance so the rep on the phone set me up for a repair appt. The guy came right on time the next day. Found out the modem provided was dysfunctional. He set up my new modem, got me on the internet. As an added bonus, he set up my new wifi device for me (lots of # entry, etc. etc.) I am in my 60s & it's Not easy for me to do all this newfangled computer stuff but I feel I am now in the 21st Century. The key is: Always ask for "ON SHORE" rep!!!

Wednesday morning, 8/26, a CenturyLink technician working on the phone boxes in front of my town home row knocked out my dial tone. I conclude he did it because I had dial tone the night before, and I tried to make a call right after he had been at the boxes and my dial tone was gone. I immediately called in a repair ticket. She confirmed there was trouble on the line. And she advised I would not see a repair technician until Saturday morning. I advised her this was unacceptable and explained I need access to dial tone because I am asthmatic and need dial tone in the event of a medical emergency. At this point she advised I would see a tech that afternoon or the next morning.

Creede, Colorado. Service out an entire day last week, August 24th or so. After the outage, I called to report that my hardwired internet streaming was continually stopping for uploading. I have had this issue before, but the outage prompted me to make an inquiry. My internet broadband test showed that I was getting 1.24 mbps download. After consulting with the help desk, they said this was a normal speed for the DSL service available here and this is all I should expect. However, earlier this summer when I called to report the same issue, they tweaked something and I never had a problem with paused streaming. It worked flawlessly.

I have been a customer of CenturyLink since the split of the phone companies. I called the other day and it took twenty minutes before I was able to speak to a live person. After that I was redirected to the promotions department. I was on hold for an additional forty five minutes. After being connected with the promotions department, the individual I spoke with was very rude and did not offer me the best promotion that was available. I know this because when I got home I had a flyer in the mail from CenturyLink offering me an even better rate than he gave me.

I signed up for internet service (40 mps) 14 months ago at a promotional rate of 29.95. Their internet at times goes down to 1 mps and as high as 15 mps at 4 am. When I called tech support they said that it was up to 40 mps. Service tech said there was nothing wrong with my modem or service and that if I wanted faster I would have to hardwire my laptop to the modem. This defeated the purpose of a laptop! They told me to call their easy care and have a tech check out my laptop. I did and was watching as the tech took control of it and started going through my pictures and documents! I disconnected immediately and call centurylink. They told me it is a third party and they have no control over it but would not give me their name.

Internet went down at 2:30 Saturday. Called CL, spoke to someone in Texas. I am in NC. My DSL light was red and I had no internet service. We did some tests and nothing helped. So she said to wait a couple hours and see if it fixes itself. A couple hours later still the same. Called repair service again and spoke to another person who promised me a technician would be out the next day between 8 am and 12 noon. This would be on a Sunday. Sunday morning around 9 am I called CL to ensure someone would be coming out since I work from home and was to work this day. After being hung up on by Patrick, I called back and spoke to the supervisor Cynthia who also did not give a hoot and said they do not have technicians in my area on the weekend. I told her I was promised someone would be out today and I was counting on it. Well Cynthia the supervisor apparently does not know how to deal with frustrated customers as when I asked for a manager she said to hold and she hung up on me.

I have been with Century Link for over four years. I pay my bill in a timely manner. For the last three months, my statement goes up around 3 to 5$. I've added nothing new. I wanted to stop some of the services. I was told this would be taken care. I also contacted DirecTV, asked that they discontinue some of the movie channels. I will speak with them directly.

Prism TV does not work when it rains. Been complaining for months. I've been lied to over and over again. They refuse to even try to fix the problem. But they still demand their $200 a month. Save yourself major headaches and avoid this company.

I had internet and cable with century link; it was an absolutely horrible experience. If I didn't have to put at least one star I wouldn't have put anything. They have terrible customer service; they are rude and don't care to fix any of your problems. Beyond that their service is terrible. My cable was always freezing and my internet went down all the time. Every month there was something wrong with my bill and I was pretty much just told "oh well." To top it off when I discontinued service I was charged a few hundred dollars to disconnect. I asked why? They said because I cut it off early. Never once was I told I was in a contract with them nor did I sign anything. They conveniently forget to tell you things up front and when you dispute it they just say "well that's our policy." Just don't do it!!

My home phone was inadvertently disconnected by this company after 13 years of service. After many, many calls explaining this problem over and over again and being assured that I would have my phone reconnected, they reconnected another phone number to my home line. It has been A MONTH NOW and it still isn't resolved, although EVERYDAY when I call, they assure me that the problem will be fixed "today".

THIS COMPANY IS HORRIBLE!!! They do not listen to the customer. Their customer service is terrible. I wish I had looked for reviews prior - I would have never signed up with this company. Their service is always down, and very slow.

I ordered CenturyLink Internet but cancelled in the first month as their speeds were far slower than advertised. Their customer service department has placed me on hold and then hung up on me 3 times. I finally reached a rep named Scott who assured me the $200 DirecTV charge would be removed from my bill. Today I received a call from a collections agency for a bill I was told was resolved.

We have continually had outages of our phone service in this area in the last year. We are rural, and these outages usually affect about 300 customers. However, our phone landline is very important, as it is our only access to emergency help, business contacts, etc. Prior to the last year the outages were infrequent, perhaps occurring once a year during a bad storm (understandable). Since then, they seem to be cropping up more and more frequently, with the only justification that the equipment is getting "old." Since we continue to get billed whether our phone service is working or not, I would wonder why CenturyLink couldn't take some of the money they make when our phone service is down to update their equipment????

I purchased a bundle package a couple years ago with CenturyLink and DirecTV. For a good while, we had no issues. I live on a military post and as time has gone on more and more houses have gone up. It was inevitable that our internet usage was going affected. We were paying for 10MBS and our service was deteriorating. In June, we had issues doing the simplest thing. Our cell phones were faster than our internet service. Finally my wife called in and they did a speed test. We registered at .8 MBS. Not even 1MBS!

I have tried to have my Directv bill moved back to the Directv. I had done this twice before as well as move my Verizon bill too. For some unknown reason, they refuse to move the bill back. It's been one bizarre email after another. The first email answer said thanks for telling them about the error. They would use it for their training. Another one answered was 1-2 months. Another answer was that they were doing what I had told them to do. Two more emails told me they needed more information. What they did was separate the two charges Internet/Directv and upped the price of the TV bill. Directv won't do anything but send me back to CenturyLink. I'm only allowed 3meg Internet in my area but it's sometimes so slow that it won't even allow the browser to connect. Whatever you do, avoid CenturyLink and watch out for their ploy to con you into bundling services. I think that's what this is all about.

Since around September '13, I've had issues with my CenturyLink DSL line. CL said all along there is no issue and it was my equipment. In March of 2014 CL finally admitted they had oversold the area so they needed to install new equipment. I am paying for 10MB and getting average 4-6 with many drop offs and slower periods during all times of the day. I have purchased new modems, New Verizon phone extender, cables and more to try to resolve the issue before they admitted it was an oversold "Bandwidth Exhaust" situation. CL has given me 7 different dates since march 14 that the resolution would be complete. All have gone past and simply been changed to a new date.

In April, we called customer service to drop our phone service and switch to just internet. We were told that we could keep the special price we had and that we should pay just over $30 a month including tax. For the last 5 months, we have received bills each month for $83!!! Every month we call and they claim that they have fixed the problem. We started with the regular customer service department, moved to the escalations department and have also talked with the corporate offices and have e-mailed with their FaceBook/Social Media Manager (the person who responded to a post on their FB page).

Hi, I can't get my voicemail. Suppose to been setup when I got service setup. CenturyLink gave me a pin number that don't work and I have called different numbers to get customer service. They gave me 1 price for bundle then bills was different than what they quoted - finally got bill down. My neighbors are complaining. They should be closed down.

I am long standing customer with CenturyLink. Been with Quest and Verizon, now CenturyLink for more than 2 decades. I bundle service on cell phones, internet, landlines, TV at three different locations. I get three bills a month from them in excess of $750/m. Never once been late, always pay bill on time. My internet rate went up 105% at one location so I called to see what I could do to get the rate down. After speaking with 3 different people and being on hold for over 26 min, the call dropped and they never bothered to call me back. Second call I was hold for another 17 minutes and the person I talked to really did not offer much assistance. They could drop my rate slightly but basically left me to shop for other service. It is obvious they do not want to keep loyal paying customers.

Moved into our new house where cable was not an option unfortunately. Compared CenturyLink/DirecTv "bundle" package to Dish. Was told $99.00 a month covered everything for one year and signed up. Immediately got billed separately, one bill from CenturyLink, the other from DirecTV and it added up to almost $170.00 a month. Started calling from day one and they started off saying it was going to take time to "sort it out" but we would get credited the difference. We called every month for 7 months and they said the same thing. On the eighth month they said that they had no records of previous complaints and that we had been getting billed what we signed up for. They then tried to blame each other and when that didn't work they collectively tried to blame the state for taxes.

The only internet service available for our vacation home near Sarona, WI was CenturyLink. I started with the 1M High Speed Internet but that was too slow for streaming video so I upgraded to 1.5, the max available at that location. It worked well for awhile but for the past 6 months it has been slowing down to the point that it takes about 40 minutes of buffering for a one-hour video. After having me try resetting my router a couple of times, they finally told me that the problem was that there were too many customers in our area and that until they upgraded their equipment I could not expect any better service. In short, we are paying $64.64 per month for a service they cannot provide. When I tried to switch back to the 1M rate (since I was getting less than that anyway) they told me I was locked in to the higher rate for 5 years! How is this even legal? If they didn't have a monopoly in the area, I would drop them like a hot potato.

I called CenturyLink in August 2013 to have my internet increased to a higher bandwidth. While on the call with CenturyLink I asked if possible to move my DSL from my primary home line to my business line for billing purposes. CenturyLink agreed to the change. Towards end of the call with CenturyLink they confirmed my DSL internet was transferred to my business line with cancellation completed on my home line. Here's one of my two faults with this process. First, I trusted CenturyLink that this change would be completed as agreed. My other fault is that I use auto pay and had trust that my provider (CenturyLink) will take off any billing mistakes made from their end. I was wrong. CenturyLink forgot to cancel DSL on my primary after moving DSL to my business line and continued to bill me for internet access on both lines to my home for the next 12 months. (Note - I have only one DSL modem).

CenturyLink is seriously the worst company in the entire world. I paid my bill minus the credits owed to me by my cell phone and TV companies and then had a 0 balance and they shut me off for nonpayment. When I called them to find out what was going on the customer service rep. yelled at me and kept interrupting me. She would not let me say a thing. I finally said to her between her yelling at me "would you please shut up and let me tell my side of the story." As I said this she was still interrupting me very rudely. After 20 minutes of taking her rudeness I finally said I want to speak to her supervisor and she said "you don't want to talk to me." I told her no that she was the rudest person I have ever spoke to and I no longer wanted to talk to her. So she put me through to someone else, that I thought was a supervisor. Turns out it was my TV's customer service rep. Who couldn't do anything about this. I didn't find that out until he made some comment that he wasn't with CenturyLink but with DirecTV.

I added direct tv to my account. For some unknown reason they opened a whole new account for the bundle discount. I thought everything was cool until I learned from my credit they charged me for the box because they said it had not been returned. I explained to multiple idiots that there was no box exchange. I was still using the same box. They just opened a new account. Still this issue is not resolved after 2 hours of hold time. I cancelled... Save yourself some grief and go with a different company!

I had just moved in with my elderly father. A brick home in Taylorsville, UT. I wanted internet service. Nothing else. I called CenturyLink, they said $29.99 a month. I said that sounded good. They sent a service truck out a week later, he came to door B4. I got home from work, he was outside for 20 min and left. He never came back. Never said anything. He just left. I called customer tech. sup. He said: I needed a modem to hook phone line. I went and bought one. I hooked it up to phone jack. No internet. Nothing!! Called back. Cust. Tech. Said I needed a home kit or ? He said to get one, call cust. service, I did.. She and I went through the procedure to try to get internet, but to no avail.. I found out the home had no working phone lines.

This company has the worst customer service. After days of trying to resolve my issue I still have not resolved my issue. I am sick of dealing with the rude sales staff. You cannot get a straight answer!!

I was sooo pissed I just about stroked out today! I had with Century Link was internet service. They raised my bill to $55.00 per month. I was also paying about $55.00 per month to Dish TV. We are on a fixed income and have a lot of hospital bills, like $7000.00, and I wanted to get my bills down. Another phone company has tv and internet in our town that would be about $88.00 per month. So I called Century Link to cancel my internet. And they talked and talked not wanting to lose me.

I have 1.82 Mbps... then unplugging router then plugging it back up I have 5.57 Mbps for about 2 minutes then have to do it all over again. I'm suppose to have 8Mbps, that's what I pay for... You think I'm being unreasonable by saying I'm pissed or should I just keep my mouth shut and keep sending you money? On my bill it says I have 10Mbps. That is not correct because 10Mbps isn't available in my area. I was told by CenturyLink's customer service that it doesn't matter what it says on my bill. How can this not matter? I keep records and in doing so I would like them to be correct, as I think anybody would. What is wrong here? How can this even be legal? It took me 4 times to write this review because my internet keeps dropping down to 0.81 Mbps. I understand "high traffic" but this is not right on behalf of someone paying the bill.

Wow. I am so tired of Centurylink. I live in a small town where there are no other internet. So when I first moved here in 2011 I can't remember right now. I called Centurylink and hooked up my services. I was told that they had 12 meg dsl and so that is what I got. They forced me to have a phone line and told me it would be cheaper. So I agreed. From day one I have had nothing by problems with the DSL. Dropped internet, slow internet. I call and call and get the overseas reps and get nowhere. I even did a BBB complaint and Centurylink sent me a nasty letter saying that I will be receiving no more credits for issues. It isn't me causing them. So this has been going on for years and I finally bugged them enough they sent out a tech and he told me that I was the ONLY house in my subdivision that has the 12megs and that it isn't even available in this area. And that I need to call and down size to 7 megs. REALLY??

Harassing and groundless. This is the worst company we have ever dealt with. We have paid our bill on time every month for Internet service and Centurylink added a DirecTV charge that was nonexistent. DirecTV even offered up a credit for their mistake. Towards the end (when they disconnected us even though we were paid up through the month) Centurylink claimed it was an increase on our Internet service even though we proved with a confirmation number that we were locked in for a year. They are still harassing us by paper billing us with a nonexistent charge that continues to add interest. Horrible, horrible customer service! Not one person we spoke with was on the same page. Even when they said their problem would be taken care of, it never was.

I was moving, so I closed my account with Century Link. The representative informed me that I would be charged $120.00 for cancelling my contract. I said that would be fine and asked if I could give her my new forwarding address. Within a week or two after cancelling my contract, I received a bill from a COLLECTION AGENCY!! First of all, my bill was NOT DELINQUENT; I simply closed the account. Sending this to a collection agency can hurt my credit score, and there was NO NEED to send my final bill through a third party agency. Secondly, I was already on AUTO PAY for Century Link. Since I now had a collection agency contacting me, I immediately mailed a check to Century Link. Now, my online banking shows that Century Link collected my payment from the AUTO PAY on 7/22. Of course, they also cashed the check for the bill sent through a collection agency, so they received my payment TWICE, and they OWE ME money. I am appalled that my final bill was sent to a collection agency, especially since my bank account was automatically drafted. Now I am left with the worry that my credit score is affected. I will NEVER, NEVER, NEVER use Century Link again!

A CenturyLink representative came to my door and extolled the virtues of DSL over broadband saying that the effective bandwidth from CenturyLink was higher and more reliable than broadband because DSL was dedicated whereas my broadband was shared with hundreds of others in my neighborhood. I had noticed over the years that Comcast broadband performance had decreased somewhat and that I experienced annoying connection problems from time to time requiring me to recycle my broadband modem. I decided to try CenturyLink DSL as a potential alternative based upon their representative’s demeanor and their relative subject matter knowledge. I was told that if the performance did not meet my expectations that I could cancel within 30 days and I would not be subject to the 12 month commitment that was offered as part of the pricing.

I am sorry to say that service from this provider has degraded to the point that it can no longer be considered a service. Frequent drops in connection are evident in streaming video and computer freezes. Apparently now when I attempted to contact an online site, their representative blamed Century Link saying it was the only provider who could not connect due to a DNS issue. It is interesting that there are a number of recent complaints on this site but apparently no one at Century Link is looking at them. For the cost of cable and Magic Jack, I could probably get better service.

They send out this 'get $5 credit just for calling' letter then when you call they want you to announce your SS#. Lois just hung up on me because I asked for her supervisor. Am on hold again, this time will ask for supervisor before I get roped in to their stupid scheme.

I was stationed in Germany for years. When I came back to the US, I called a lot of ISPs and phone companies looking for a service provider that provided me great internet and cheap calling to Germany. Century Link said they had good internet and for $5.00 a month I could call Germany for free. All of it was a lie. First, they couldn't get my phone and internet set up on the day they promised. I actually had to wait three more days past that date. Then I got my first bill, and the calls to Germany were not free. They apparently charged a discounted rate, not free. The internet was unreliable at best. It kept quitting and stopping on a reliable time line, every 15 - 20 minutes. Then I finally had enough with their service so I called and canceled my service.

I worked for CenturyLink several years and when I stopped, I signed up for their DSL service. I have used and paid for the lowest bandwidth for several years, gotten new modems, etc and continue to have the same complaints. The speed I pay for is not what I get, the service stops and does not move (frequently day and night), and I am tired on ordering new DSL filters as well as plugging and unplugging in said filters every time I call repair to find out why the speed is limping along or stopped. I do not use the internet much overall, but can count on it dying while using every time.

I don't normally take the time to right reviews, but I've had such a bad experience that I felt it was my responsibility to warn others....

Daily box reboots (remove power, wait a few seconds, reconnect and wait a few minutes) are very annoying but I might have been able to live with that but 3 months in then came the billing issues. Somehow our account got connected with someone else's Directv account and we received a bill for over $600.00. We called up and after being told we were going to be turned over to collections if we didn't pay and being transferred multiple times we did get it resolved and they "said" it was fixed. The same thing happened again with the same issues and result. On the 3rd month of the same thing we asked and were let out of our contract. So problem solved and we are back with Directv.

From the beginning the sales people were giving me false advertisement in a bundle account and then switching me over to the other company to set up the other service in which they had to check my credit again and take another deposit and then took weeks to hook up then. So after got the 400 and more phone bill for installing service and was told the bill would be 65 plus tax and then don't forget the 40 to 60 dollar direct bill I had to pay separate. So then I called to get the bill fixed and still had to pay over 100 and something to get another bill for over 200 and something.

I wasn't happy with Cox so I signed up via internet for Century. They had just finished installing equipment for Prism TV. Received email saying service would be installed 7/14/2014. A couple days later, received phone call saying line to house hadn't been run. Was rescheduled for 7/28/2014, almost two weeks out. Something came up so I called 7/21 to change. Took my order and set date 7/29. Received email Sunday at 5 pm reminding me installation was tomorrow, 7/28. Called them in morning of 7/28 and told them I wouldn't be home and had rescheduled. Couldn't find order so was scheduled for today 7/30. The installer was right on time for 2:30 to 5 appointment. Guess what, the line to the house was never installed so he couldn't do it. Cancelled order.

Over the last couple of years one of our phone lines with DSL has had intermittent problems. I've called for repair many times and it was never fixed. During the last couple of months, the problem has become significantly worse, and the phone line, when shorting, calls 911. Between July 15, 2014 (when CenturyLink supposedly last fixed the problem) and July 25, 2014, there were six calls to 911, resulting in the Sheriff dispatching officers to our property each time, mostly in the middle of the night and up to three times per night. Over the last several months, the number of officer visits has been estimated to be between 25 and 30 calls.... Cost to the county, several thousand dollars. Not to mention that I don't get the service that I'm paying for and there is continual disruption at my location with the police here all the time.

CenturyLink will not allow a retraction of a late fee where a typo has been made by the consumer. The Phone customer rep will not or cannot help with cancelling a late fee and does not refer you to anyone to discuss the situation. Email complaints to the online customer site gains you nothing either. After we have diligently been paying them for years without a single late occurrence, the first time it happens, they slam you with a late fee. Further the following complaints are noted: The customer service representative made racial slurs. CenturyLink has a strict stance against homosexuals working at their company.

I offered a DSL rate of $14.95 a month for a year and told to call back after a year and that rate would be continued each year thereafter. This was a lie, and the best rate offered now is $26.99 per month. Also the customer service is terrible, hold times at least 4 times longer than the estimated hold time given when you first call. I hated US West in the 1990's, Qwest in the 2000's, and CenturyLink now; all are one in the same!

We've had Centurylink for our internet service for about a year. Recently, Centurylink said we could bundle with them and Verizon for both our internet and cell phone needs. Just a phone call away. Great. So in the latter part of May, 2014, I called Centurylink to apply for Verizon service. I got an incompetent customer rep on the phone who kept asking for the same information at least 2-3 times. He had to ditch the first application and start over and kept apologizing for the lack of training Centurylink gives employees as to taking an application for Verizon. In short, he botched the app royally. 2 months later, Centurylink still can't get it right. We just got a combined bill from Centurylink (with Verizon) for $229.00, when in actuality, we have $170.00 credit. When we called Centurylink to get it straightened out, the customer rep was very rude, argued with my husband and acted as if we were liars. And get this - we are stuck with this incompetency and lack of communication for the duration of a contract.

I have been a Century Link Customer since 2010 when I purchased my first home in a rural area. Century Link is The only provider in my area. They tried several times to repair connectivity issues, then convinced me to upgrade to "Bonded Service" at 15 mb speed. It is quick, but the connection still fails, making it impossible to watch Movies On Demand (we have DirecTV because there are no cable providers either) or to do research online. They first came out and worked all day stating the poles in the street were never grounded properly. Then the next time it was because the wire box n the street was hanging off due to being improperly fastened. Finally today, they just downgraded me back to 8 stating my street (50th) is right on the 4,000 feet distance from box (which is on 56th). They refuse to add another box at or near my street because they say it will cost them too much. Very frustrated in Florida.

I signed up with a 2-year service bundle package with Directv. My problem isn't directv; it's with Centurylink. My quote was $64.95 per month with CL. My first bill was $180. What?!?! I did purchase the modem for $33.33 for 3 months, but that still leaves $147.00. I requested to install the modem myself, but for some reason the CL person showed up to do it. I thought, "Okay, whatever." I was billed $60 for something I didn't request. I called CL. They said they would credit me the $60, but apparently someone overruled and said 'no'. So that's an additional $19.99 for 3 months. So let's take that out. Now we're down to $127.00. How does $64.95 turn into $127.00. Someone needs to rein this outfit in. I can't wait for my 2 years to be over so I can cancel. Absolutely Ridiculous!

Every day at noon, the internet speed slow to where it is unusable. Also in the evenings around six. Off hours, it works fine. When I contact them, they will not admit to a problem and say it is working fine in my area. I think it cannot handle the heavy volume times. They are coming to check my outside lines but it is just very poor internet service. Stay away from CenturyLink. They are also overpriced.

When signing up with CenturyLink for internet, we were told we would have speeds of 10 to 15 Mbps. Over the past year, we have found we could not stream movies from Netflix or other movie sites. Watching any video on YouTube or other sites was near impossible and we often simply gave up after waiting 10 minutes or more.

Centurylink completely deceives customers to sign up to internet and phone services by telling people they offer low cost services (39.95 internet, 10.00 additional for phone). I signed up on May 24 2014 and June 24 got a bill for $166!!!!!! I called their customer service and they had added installation fee of 49, one time fees and taxes for another 61!! I had to call numerous times to get someone to finally adjust my bill to 69.96, at that point I decided to disconnect the service and go back to Comcast. The representative told me the 69.96 would be my final bill with a disconnect date of July 11th.

I started my service with Century Link back on May 2012. I have had 4-5 technicians in the last year and a half for issues that would never get fixed. Back in May 2014 I called them to sign up for a faster speed and to renegotiate my contract. I spoke with a girl name Jessica that said that I could increase my speed up to 25 MPS and my bill will stay the same as it is. She also did some troubleshooting with me and my internet worked fine. I waited 2 weeks and still NO increase in my speed and they STILL increased my bill. I called back in June 2014 and spoke with a girl and told her my problems. She proceeded to tell me that in my area I can only increase to 10 MPS. I told her that the past girl told me 25. She said she was sorry that I was told that but I can only get 10. She did fix my bill (so she said).

I have been a customer of Qwest/Centurylink with two accounts for many years. One account I have had for 7 years, another for almost 2 years. On 7-16-2014 I spoke to a sales representative. I told her my internet only service was too expensive at over $60 for someone who is a fixed income. She went over my requirements and gave me a "special deal" and told me my internet including a new modem I "had to have" and all taxes would now be $30.82 - the internet part was $19.95. I jokingly told her that EVERY time I had ever asked for a change with Centurylink something had gone wrong. She assured me this time would be different. I signed up only for internet service + modem + any taxes to equal the amount of $30.82.

5/28/2014 I have the bundle package through CenturyLink. I called CenturyLink to make affordable changes to my satellite TV menu. I was told by your representative, that very shortly CenturyLink will not be "using" DISH TV anymore and I should make the switch now because there was a great deal that I could take advantage of. Sounded good enough and it sounded like it had to be done sooner or later. I went with the switch, paying extra for the hook up and last month I expected extra charges because of the switch. This month there were double changes. I am being billed for DISH and DirecTV. One would think if CenturyLink has a representative tell one of your "valued customers" who has been with you since you bought out Embarq, that these changes were going to occur because of a recent change CenturyLink has made, they would have taken care of details for their customers.

January 2014, I received a bill from Century Link stating $45.31 was due on my account. This amount was posted to Wells Fargo on 1/22/2014. Century Link bill dated 2/10/14 showed the above amount was still owing and included a past due charge. I spoke with Tim of Customer Service, who stated he couldn't find a payment of $45.31. Tim transferred me to Investigations Department. Felicia of the Investigation Department assigned the Investigation No. #** and would get back to me. A Tracking No. # ** was also assigned.

By far the worst customer service and the slowest internet service. I was on hold for 56 minutes then finally hung up. Just to ask a question about my internet service. I actually got a person on the line after 20 minutes. She could not answer my question. In fact, she couldn't even find my account after giving her my name, address, phone number and account number multiple times. She had to transfer me. Then I sat on hold again. I just hung up after being on hold another 36 minutes. I called back and got a person and was only on hold 15 minutes. WOW..... Apparently I have the BEST internet service Centurylink offers in my area, but was also told it's the slowest out there and they are maxed out on customers that's why Internet doesn't work most of the time. Don't Buy Internet From Centurylink... "BAD" all the way around. I switched, and am telling everyone to do the same!

First, I used to have a 3rd party ISP, through which I got my DSL connection from CenturyLink. The ISP was beginning to go under, and so I decided to switch my account to directly through CenturyLink. I called, and after an interminable time on hold, I got through to an overly cheerful salesperson who basically promised me a) that the switch would be seamless since I was already using CenturyLink's DSL, and that b) my rate would be $29.99 a month for the first year. Absolutely no conditions were attached to the b) part.

No contract with Century Link but every time we try to cancel the service, we are told that we have to pay early termination charges with the terms of "secret contract". I do not know how come Federal or any agency do not do inquiry.

In April of this year, I purchased CenturyLink internet service AND their router for an apartment in Santa Fe, NM. After 4 months, my wife and I decided to purchase a home in Rio Rancho, NM. When we arrived at our new home, the CenturyLink installer was at the house. I had the router from Santa Fe with me and plugged it in while he was here. He told me that the router, although new, was not compatible with the Rio Rancho system. He said he didn't have one with him, or he would exchange it for me.

CenturyLink is the worst company I've ever dealt with. It took them a full month to hook finally install my internet. Three weeks later, I received my first bill with the charges of their incompetent mistakes and international calls to Philippines of $4.50/per min. Even my cell phone doesn't charge $1/min. While I was complaining about my dissatisfactions, the customer service agent told me he doesn't need my attitude. This was coming from someone who didn't make any effort to help me. He then transferred me to someone who also didn't attempt to resolve any issues and full of herself. I just discontinued the service and hoping not to ever deal with this company again. By the way, my service with them didn't last one month. I am now about to look for another company. My only suggestions to all new customers is to shop around first before using CenturyLink. Horrible Customer service, no integrity!!!!

On July 9, I was unable to get the internet. So I called their technical service. The lady was very helpful. After almost an hour of discussions and testing, the Service Rep at CenturyLink concluded that my modem was not working and need to be replaced. The Rep told me that as I had been a loyal customer, CenturyLink would send me a new modem at no cost to me, and I would get in two days; that is by Friday. By Friday evening as I had not received my modem, called them again and got the UPS tracking number. On enquiry with UPS, found out that they had delivered the item to the address on the package. But that address turned out to be some other address and not mine. So I called CenturyLink.

Made the mistake of signing up phone service through Century Link. Thought I would use them because we only needed 2 business lines, Internet and TV. Easy enough, right? WRONG. My business grew over 4 months to the point where we needed 4 business lines, an additional account with another business line and consolidate the 2 DSL lines that we were paying for (because sales rep said we needed 2 to be eligible for the Core Connect package). Was told that a tech was to show up this past Friday to disconnect modem, put it on other line and configure it, no hiccups or disruptions in service - this will be "no problem". Now, previous to this, we had many problems with the internet with them - they had inadvertently turned us off and we were unable to do business for about 2 hours.

Every call to them has resulted in different information. According to them my account number changes, the fact as to whether I have a contract or not changes. I am on my 4th call, and still have not gotten a straight answer. Terminating services now.

After about 20 years of DSL service at our house, CenturyLink is cutting us off. No more DSL. It's happening all over our neighborhood. The service was never good, slow and spotty, but this sucks. What internet company SHRINKS its business? We have no option, no other providers. Cell service is poor here. There's no cable, and now CenturyLink is telling us to screw ourselves. Our house had DSL two months ago. Now, nothing, and no prospect of ever getting it back. This is not a matter of unpaid bills. We've always paid our bills. CenturyLink tells us they just don't want to deal with our neighborhood any more. No wonder people hate this company so much.

On December 21, 2013 we canceled our account with CenturyLink at the office at 10:21 am. Our balance was 67.00 as of December 30, 2013. We were told that was our final bill. We do have a receipt for payment. January 9, 2014 we received a statement wanting payment for 67.15 and with a credit of 67.00 on the very next page. Feb 09, 2014 we received a past due statement for 40.21. I have been calling and talking with different people, and I am very flustered at this point because we were sent a letter from Robinson, Reagan & Young Attorneys at Law for payment. It’s become very aware no one wants to listen or check dates and not one person asked for copies of our papers. No one can verify dates or show in service dates. We are willing to pay it if we owe it but prove we owe you before you send off to your lawyers. We are on a fixed income. I do not understand their billing at all.

I am reading the reviews of customers and you are accurate. The company overall is very poor in customer service. I used to work there over a year ago for one of the call centers and we were hired with one purpose: SELL SELL AND SELL. When customers asked billing questions, they would be passed around for over an hour or more because the rep didn't want to take care of the customer. However there are a few good reps that aren't being talked about. Being on the inside, those reps are being reprimanded for not selling. Can you imagine? A customer service rep that wants to do actual customer Service. I sympathize with customers because I am a customer of many services and when I have needs or questions, I would want to be treated like you are glad to have my service. I don't blame none of the angry customers that dislike Centurylink. They should, they have every right when they are paying for a service.

My internet is down more times than up. We spend all day unplugging and replugging in our router. I've had their service for years because it is all that is available out here where I live. Finally, fed up I called and begged them to send someone to my house to see what the problem may be. That is what everyone tells me fixed their internet. However, since I've never filed a complaint before and my internet is up at the moment. She said they can't help me. So, I guess I'll just call them EVERY SINGLE TIME my internet drops until they decide to help me.

I have been a Sprint customer, company changed to Embarq name and then CenturyLink, for 30 years. I have given them payments for both residential and business phones for those 30 years and continued these past 3-4 years with Internet Service. I was promised that they would give me a Bundling Discount of -$32.00 every month. There was no expiration and no additional requirements. Then last year my discount suddenly disappeared. I went through quite an ordeal getting the CenturyLink supervisor to reverse their charges and make their deal good. At that time they said if this happens again, in a year, just let them know and they will sign you up again for the $32.00 discount.

I received an offer from DirecTV that offered promotional package rates for 1st year and a $200 rebate card at the same time that Century offered me a chance to bundle my services with DirecTV with $150 rebate card. When I told Century Link that I would go with DirecTV as they offered the same monthly package price, they said that they could guarantee the low rate for 3 years so I signed up through Century Link. I didn't get the reduced package price promised. DirecTV blamed Century Link and Century admitted that they didn't sign me up under the right plan (national plan?) but there was nothing they could do about it.

I am a small business owner who relies nearly solely on using telephones to communicate with potential clients. For the first year and a half, I used Century Link (was Qwest). Things were ok as far as the physical telephone wiring and service; however, there were many issues regarding their internal practices.

I received a surprised collection letter from Convergent Outsourcing Inc. for my Century Link account even though I canceled the service before activation. I had called and sent email to them but they ignored everything. Here's the whole story.

I signed up for centurylink internet service in August 2014. During the first month I was able to discontinue service due to slow internet speed. I contacted customer support and was told I would be given a discount as Rent fee waiver of a month. This discounted my overall bill by around -/+ $7. I therefore was happy with the discount and signed up a contract for 12 months.

My wife and I opted out of the CENTURYLINK long distance calling plan because we were using Skype and Facetime, also a low cost international calling card. My wife stayed in daily touch by phone with her family in Mexico for several years. All the while we were billed $27.00 per month by CENTURY LINK. Until July 1 2014 when we received a bill from CENTURY LINK for $5,684.53 with no warning at all. This was a bill for 443 calls over a 6 month period back to Dec 13 2013. If I had received the first bill back in Dec., I would have paid it and no more calls would have been made.

I thought I was getting a bundled deal of TV and Internet from Dish, but instead Dish gave me CenturyLink as the Internet provider. To my surprise, this meant dealing with two companies and two bills. Although all installation fees, etc., were waived on the Dish side of the deal, I got my first bill from Century Link for my $39.99 Internet for 12 months and the bill totaled $243.91! When I called to discuss the charges, the first CSR I spoke with did tell me that I was charged for installation, equipment, shipping, activation, etc., as well as for two months service (one prorated and one monthly recurring) at $51.95 each, and did receive one $22.00 CR for the promotion. Right away he said that I should have been credited the $22.00 twice to make the monthly charges $39.99. He then transferred me to someone else.

Worst experience. Worst customer support... worst internet speed, and I had to unplug modem twice a day to get the service back to work. Technician and online support don't really help. After so many complaint you really have to prove that you called earlier for the same complaint, and have to start over with same story.... because they just deny that you ever called on your face...uhhh. Total waste of time and money..... I got out of it....

After having problems with services for 7 years and them not willing to come out and fix their phone lines if I didn't agreed to a $75.00 service fee, I decided to go to another company. The billing was a mess since I had directv and Verizon bundle with them. Once I cancel with centurylink, Verizon informed me that they hadn't received payment for that past month. I called centurylink and they said they had just sent it and since my account was closed they could not looked it up at that billing center but that after the billing cycle I would get a final statement and if I was owed any money back I would also get a check from them. Never got a statement from them, not a letter, NOTHING.

I bundled my services with Centurylink last year and then, in Feb, called Centurylink and told them that it was too much money at one time, and started paying Direct TV directly in February, continued to pay Centurylink every month but just for services from Century link. I have been on the phone for three months with them and last month asked for $145.00 to catch up my bill. This was the specific amount. I was told in February that the charge would continue to show up for a couple of months but would clear out. Yesterday, I got a call from Centurylink and when I called them back, they told me I was still $123.00 behind. I was sent to four different people and the last person I talked to, a man, was belligerent and treated me like I was stupid. I am very angry and feel like this is Centurylink's mistake, I checked with Direct tv and I am not behind with them. This is poor management on Centurylink's part and I am VERY angry at how that guy spoke to me yesterday. I want his name and a complaint filed against this person also.

I signed up with CenturyLink about a year ago, for Internet service and also bundled my TV (Direct TV) through CenturyLink. I was given a good bundle price and I was paying that every month on time. All of a sudden, about 5 months later, my TV channels disappear. I called CenturyLink and asked them what happened. Their answer was that I was not paying my TV bill on time. I told them that according to the statements they are sending me and according to my CenturyLink account online, I am. So then they decided to tell me that I had duplicate accounts with them (even though this is the first time I get any service with them). Therefore, they said, one of my accounts had my internet on it and the other one, the TV. I was already upset that they had two accounts on me. I asked them why I have not received my statements for the TV at least, so I can be aware of what I'm not paying for. They told me the address they had on file for me, and it was wrong. So they were sending the TV statements to the wrong address while sending me my Internet statements to the correct address. How professional, Century Link!

My experience you wouldn't believe. DirecTV was charged to my account by mistake. I have been dealing with them since March. They recognized it was a mistake then and put a hold on the amount due ($690) and told me that service would not be interrupted and that DirecTV would provide them with the credit. I since have been disconnected 6 times. Each time a billing cycle comes up, the amount is reapplied to the bill and they promptly disconnect my service. Each time I call in to get my service reconnected and they tell me that I will not be disconnected in the future.

I "tried" to sign up for a bundle with CenturyLink and Directv in November of 2013. After a very confusing process I was told that it would take a couple of bill cycles for the "bundle discount" to show up on my bill. After receiving my first paper bill, I tried to go online to register for my account and was unable to. I contacted customer service and had a very rude individual barely provide any information but did say that I would need a "pin" number in order to register and that she would have to mail it to me. 5 months later and still have not received it.

It all started when I went to transfer my DSL service and add home phone service since to a house that my sister-in-law had just moved out of and had CenturyLink DSL before she moved. Then I was stunned when I was told that DSL was not available. When I called BS on it they then told me that it was a service exhaustion when in my view is that same as a service failure. When I confronted one of the people who works on the lines I was told that CenturyLink was facing out DSL in that area. My question is why buy their land line service if I can't get internet service. I was a loyal customer who was ok with the service until they railroaded me out of DSL leaving me limited to satellite internet which is expensive. If I'm going to spend an arm and a leg on satellite, I may as well spend the extra finger on VOIP.

I decided to bundle with Directtv and CenturyLink to save myself $50 a month. On the 19th of June the tech came to my house and connected the net and phone. Later that day I got on the computer and within 5 minutes I was disconnected. When I went to re-connect the computer told me there were no networks available. In order for me to reconnect to the net I have to restart my computer.

We bought 1536 Kbps, or 1.5 mbps internet, we got 100 kbps, or around 1/15th of what we're supposed to be getting. COMPLETE TRASH.

My husband and I subscribed to CenturyLink but unfortunately due to structural issues, the service did not work well in our home. After a few months, we TRIED to call and cancel our service. We were charged a cancellation (early termination of contract) fee on top of all the charges we had incurred for the services since last payment...altogether a large chunk of change (side note...the reason we got CenturyLink in the first place was because they advertised awesome services for much less than what we were paying, but what we actually were charged for those same services was much higher than we were told...first red flag). Fine, ok, so we had to pay terminate our contract. I understand that's a consequence of discontinuing certain products/services. So we paid them and went with Comcast, thinking "ok, well now at least we aren't paying for a service we can't use and throwing money down the drain". But the bills kept coming!

First off, let me start with the first few dates we were given on when a technician would come over to set up our phone line so we could use the DSL included in the Direct TV, phone + internet deal we got. We received a letter citing June 24th as the first date they would arrive, They never came. We called and were told the 27th next. On the 26th we got a call claiming a technician arrived on that day but no one was home (Well duh). And we're going to try again the next day between 8 am and 5 pm, which was the 2nd date we were given anyway. After staying home from work and getting a call in (It takes THIRTY MINUTES to get any straight information from these people every time we call!) we are informed that a technician will arrive around 11 am. Fine, I can wait. By around 12 with no tech in sight, I call again and get another run around of apologies and excuses followed by the approximate time of 2 pm as the REAL appointment. Once again, by 3 pm it's a no show.

This stock market share floating monopoly/dinosaur had succumbed to be a tax collector on over 15 different taxes, surcharges & fees, mostly from 3rd parties without asking their customers ahead of accepting their service if they are agreeable to this double, triple or repetitive vultures skimming of their wallet to black hole budgets for 3rd parties benefit. Don't be fooled by their price advertisements. Plan to pay more than 50% on top of what they advertise as a price for taxes, surcharges & fees, which their reps and supervisors are incapable of explaining because they do not understand it themselves. This tech-mastodon needs to be broken into pieces and sold off to a 21century visionary experts in telecommunication business. De-fund the monster by choosing a better and friendlier service.

I had to end service as my house was getting torn down and I had to move out. So I ended my service with CenturyLink two months ago. They were nice on the phone, then I get a payment this month of $89. I contact them and they tell me it was an early termination fee.. for what? I was never informed of that when I ended it and the person I spoke to acted like I was dumb and said, "Well you agreed to that when you first signed up." We are not informed and we're taken advantage of by this company. So I am being charged regardless, even after speaking to someone who told me everything was fine and that my service was disconnected. Okay, fine. Their service sucks.

First, I will say that I live in a rural area. I have been with Qwest/CenturyLink since 2006 without ever having a problem. While the internet is not my main source of income I do rely on it for work occasionally. Within the last month I have been having problems connecting to the internet. I have called a number of times. The first time they told me it was my modem. Now I have two working modems. Then next time they said it was congestion, too many users and the only fix would be line work that CenturyLink needs to do and there is no plan to do it. They told me to call the loyalty department and get a credit.

I set up automatic payments so I could go on vacation without fuss on my bill. When I returned home, I noticed that they had not pulled the money from my account and I was going to have to pay double! I was so upset! They should have done it for me as I asked them. They said that the order was mistakenly not put through and that they are "sorry". So that's it? You're sorry? I still have to pay the doubled amount even though it is your fault? And then I have a $20.00 "payment forward" fee! It was not my mistake!!! It was their mistake. I paid it because I could not wait to get away from this company. I feel mistreated and brushed aside. I will never use them again and it was a great feeling to tell the 'supervisor', "I will pay it in full, then I want you to cancel my account." "We will miss your patronage," he said. Like hell they will. I'm sure they'll find someone else to screw over.

I paid them in full when I first set up the account. When I received the bill, the money had not been added. I only had internet, which was supposed to be 25 dollars. I was being charged for long distance which I never had. Over the period of three months, I called customer service about fifteen times. I was called a liar and hung up on four times. There was one lady in particular who was very rude.

The infrastructure does not support what they are selling. Tried to buy the service and after two attempts to get it, no go. Seems like we are beyond 300 feet from the point of signal origin for Prism TV. No HD signal available. Of course standard definition is doable. What a joke. Selling an advanced service with a 1970's infrastructure. Wasted time, energy and endured endless BS from the salespeople that sold it. They are clueless and just hope that what they sold actually sticks. Please go into this experience with your eyes wide open. More like YOU than not you will be jerked around and end up where I did, nowhere.

Made payment through their website which didn't go through. I received error message. Tried processing again, error message. I finally paid using my bank routing no. etc. which did pay. I requested my over payment and I just received my statement with a charge of $20.00 for returning my over payment funds.

I saw CenturyLink had a deal, no contract for 3 years when you bundle phone and internet. My wife said, "Do not do it. You know what happened when you signed up with Quest 6 years ago". I thought no contract, what is the worst that could happen. I can drop them anytime. Why not go for the triple play and get DirecTV also for $99. Long story short, set up time for hookup, called DirecTV just to confirm time and price. They said my bill would be $80 a month for DirecTV. How could that be? My total bill is suppose to be $99 a month without fees for all three services. DirecTV said all we know is you're at $80 a month. Immediately called Mediacom back and asked for their best price seeing that I had just called them to terminate. Got my 3 services for $100. Called CenturyLink to cancel and it took 45 minutes before I got through to them. Stay away from CenturyLink. They are liars and the lowest form of life on earth.

STAY AWAY FROM THIS COMPANY! They keep cancelling our service because of their screwed up billing process. Every month we literally spend hours on phone. They say they'll credit account, give confirmation but nothing happens. We lose all cable, network. We call, they say they fixed but EVERY MONTH (6 months) same thing. No more. Cancelling and going back to Cox. Only regret is that it took me this long to cancel.

I originally decided to switch to CenturyLink because of the deal I heard on t.v. that stated there was a deal of $19.99 for internet for 5 years with home phone service with no contract. I called and tried to get the deal. They told me for the phone service I needed to include long distance, which I don't need because I don't call long distance. They then talked me into a deal for the phone and internet that locked me in for a year. The lady on the phone said she would send someone over, which they did, and the installation was free. Then I got my first bill and I almost fell over. It was hard to get a customer service person on the line and they claimed they don't offer free installation. I argued that and got it refunded. My modem doesn't work and the connection is unstable most the time. When my contract was up, I was thrown a $300.00 bill. They won't refund anything. My cable was turned off (I bundled with DTV) and couldn't get it back on until I paid them. I had to call 3 times to get them to disconnect my service. I hate CenturyLink from the beginning and will never go back.

I started with Centurytel, which later became CenturyLink. The DSL service that was advertised is nothing close. I had been a subscriber for 6 years and the billed amount changes almost as frequently as my child's diapers. I finally got locked in to a faster service and consistent billing. I moved some banking account information around and accidentally forgot to re-set up auto pay. I got a disconnect notice in the mail and promptly paid in full before the requested due date. The day after the due date, my internet service was disconnected and after calling they informed me that all service ports are now full and I cannot get service. This means that NO ONE new to the area can get internet service. So they unplugged mine, set up someone else, and then told me tough luck in so many words.

I called this morning June 19th to ask why my bill wasn't what it was quoted on April 11, since last month wasn't either. Last month was $48.65, and this month went up to $60.66. I was promised May bill would be $42.24 plus taxes, $45.64, and after four months would go up ten dollars. When I talked to this Geo was his name, he was rude and didn't answer my questions, either tried to sell me something or said oh, she must have given that to you personally. He was just condescending and kept over talking me with what seemed like something in his mouth... etc, etc. I finally said, maybe I should just forget about this and not have this phone service. Oh, I will write you up right now. I asked for a supervisor and couldn't get one from him. I then called a few hours later hoping to get a different person to answer, and got disconnected. Finally, I got a great guy named Mason, who explained and give me a deal.

All was well until we moved and transferred services to the new address. It has been almost 3 weeks and we still have no phone or internet. Our service order keeps getting lost and when we call to complain or get an explanation we keep getting disconnected! After calling several times and getting disconnected several times I gracefully plead not to get disconnected again. The Centurylink person took my number down and told me they would call back if we did get disconnected. We did get disconnected and I never got a call back. Sadly we have no other option - it's them or Comcast and somehow Comcast manages to be even worse!

I ordered internet services from CenturyLink and had to wait 2 weeks for installation. However, today, 6.13.2014 when the tech was suppose to do a "20-minute" call ahead, and by request to "knock loud" - not only did the tech not call ahead but didn't knock - just left a "sorry, we missed you" note. When I called, no one could find the account and finally when I found someone they dismissively rescheduled me for a week later. Completely horrible company to do business. There are not accountable for their delays and snotty work ethics but I am sure they want the money timely. And I have been on HOLD for 7 minutes and still can't get a rescheduled date and time. I did record the call and screenshot the phone hold minutes. Call me before doing business with these people.

I been with CenturyLink since March and every month my bill is wrong. I was told it would be $145 a month. My first bill was $98 and the rest of them over 200 hundred. The reps do not care about the customer. They lied to me telling my bill should be ok the following month. I also had 50 dollar credit coming because instead of 150 dollar gift card I was suppose to get for switching over, they only issued me a 100 dollar card which I haven't received. When I called, I was told whoever did the credit they put it in the wrong system so the lady I spoke to said she'll do it again and it would take 2 more months to get my credit. The best part about this company you can't talk to a manager. I was told managers don't help the customer.

I ordered phone service in addition to my internet service and that's when the trouble started. The phone would go out, it would say, "No Line" for hours at a time and the internet would go out too. They sent out technicians 3 times and replaced things but the problem persisted. I finally ordered Comcast and cancelled CenturyLink but they never cancelled the account and continued to bill me. I called Customer service and was met with extremely long wait times, half an hours at least, only to be placed on hold and completely forgotten. Obviously, this gets frustrating and instead of talking to someone who wants to fix things, I'm talking with a rude representative who talks over me and won't listen. It would be one thing if I caused these problems but I didn't and can't get anywhere with them. Their internet was slow and the clarity of phone calls was terrible, nothing like what you would expect from a land line.

Two times in 9 months, they have double billed me for DirecTV. The whole process very complicated, clink billed by Direct, then C-Link bills me. It's impossible to get any satisfaction. DirecTV very cooperative, C-Link could care less. What a mess. I am sick of getting screwed. Will dump C-Link after contract expires, but will stay with DirecTV. Will have to wait til next billing cycle to see what C-Link does again. Will never deal with them again.

CL cashed my check for service but failed to credit my acct. For 3 months now have called CL each week. Have sent them requested documentations 4 times. Each time I call I am on hold for 20 Min. Then get operator give life history, transferred to another dept on hold another 20 min. All together each call takes about an hour. Latest response is that they are 2 weeks behind in reading their faxes, so the documentation is setting in an inbox. Most likely that in box holds several months of documentation that customers have provided. My bet is that they have received each of my submissions, but they sit in a box waiting for someone to catch up on their correspondence.

I was in a 5-year locked price deal and the lock-in fell off after month 7. I called to get this corrected and the only thing their retention department would do is try to resell me the deal I was supposed to currently have which was the 5-year locked price for internet and home phone. This means that I would have to pay all of the setup and starting fees all over again. This is on top of never even coming close to the advertised-up-to speeds and call quality is terrible. They also are apparently unable to remove optional services from my bill like the linebacker service. I've called once a month for the past 6 months to have it removed, they says it's removed and it's still on my bill the next month. They aren't willing to credit me for any of these mistakes no matter how polite I try to be on the phone, they just try to resell me my current service to get the extra fees.

Every time you call, you find that they are closed, it's not their department let me transfer you.....they can quickly turn your service off with a push of a button....but let them collect your money and then no, it takes a special someone who can turn your service on, but anyone can take your money.......run from theses crooks.

The Customer Service at CenturyLink stinks. They talk to you like they are robots with no human connections. It took me over an hour just to try to get my due date changed. If I could get any other internet service other than the even worse Hughes Net, I'd change it in a heartbeat. Beware, CL CLAWS you in and then they all lie to you after you've signed up. Lies, lies, lies.

When we are out of work, we try to cut all expense, and I try to get internet service at CenturyLink, like they have at website for $19.99 per month. But my surprise was after get service, CenturyLink sent me a bill for $ 279.85 US. As soon see that, I did call and cancel the service and get the program they have, 30 days money back guarantee, so now I have to pay $131.80 because I cancel the service.

I had been a 15+ year subscriber to COX Communications internet and cable before switching to Centurylink Prism TV and Internet in an attempt to lower by monthly bill. CL did not offer the 40MB package in my area so I went with the 20MB package. Shortly after a botched installation due to internal CL communication issues, I noticed the internet was slow, and the Prism TV was pixelated and the sound. I began doing speed tests on the service and discovered it was operating at 6MB download and 0.5MB upload. I called to have technical support come out to fix the problem, and after sending out 2 servicemen with very limited knowledge that could not fix the issue, a 3rd person joined the call and told me my house was at the very edge of their service coverage area, that I would not be able to get the speeds I signed up for. I was also told the 20MB was shared by both internet and Prism TV, so if I had kids gaming online I may have issues with TV. Well, I had issues with both and then the service went down for 5 consecutive days for all subscribers in the area.

I contacted Century Link on December 18, 2013 to place a transfer order for my company. As of today, June 4, 2014, that order is still not processed, even though I have an email confirmation of its receipt. James ** does not answer his phone at 855-828-1720 ext ** nor his emails. I cannot believe a customer service representative at Century Link is not required to provide customer service as part of his job duties....

We have been a CenturyLink customer for 6ms. Other than Comcast, who require a 2 year contract; CenturyLink is our only other option. We have to restart our router on a daily basis so that we can access the internet.

Everyone I talk to there tells me something different. They lie about their pricing and add charges to your account. Just today, I was on hold for over 10 mins and after talking to them trying to explain what was going on, she hung up on me. I will never recommend anyone sign up with CenturyLink.

In recent months, Century Link has been under fire and for very good reasons. I am at awe because of the way my account is being handled. My payments from 11/2013 to 4/2014 has been lost in their system. Totally incompetent company - be forewarned.

40mgps Promotion was a complete LIE!!! It is only UP TO 40mgps... So if it is at 5mgps, then they feel that they are giving you solid service. THAT IS AWFUL. Pay full price for terrible connection.... I had OVER 300 Minutes with Tech support and they never helped. I was told by one of the "Managers" that he was the highest in the company and couldn't help with my internet which was down for over a month at that time. I had 3 "techs" come over, who were more confused than Scooby-Doo and were unable to assist. 2 of the techs claimed, "oh your wiring outside is damaged, probably by squirrels"... This was not the case. Can't guarantee a wireless connection, therefore they use it as a cop out to not give their clients internet.

Three times CenturyLink technician did not come out to the address, and three times, claimed he or she did. At no time did CL even have the courtesy to call or email me. On the first time, technician claimed it was an old address, with no phone jacks. Really? Apartment complex just opened, with state-of-the-art wiring installed. Every time I call CL to complain (still don't have the DSL service they should have activated), I get people who give me the same story, a half-hearted apology, then I have to plead for a reschedule. Still, nobody shows up.

This stupid company had me on hold for well over 2 hours while they transferred me from dept to dept. From the tech support to business office and back to tech support and back to business office. They had set up service for me at the WRONG address. Sent bill to the WRONG address. TOOK 11 days to set a technician to come and set it up right. THE TECHNICIAN NEVER CAME!!!! I TOOK A DAY OFF WORK TO WAIT FOR THIS TECHNICIAN WHO NEVER SHOWED UP. They never called me to reschedule. I HATE THIS COMPANY!!!!! I WARN YOU - If you have a choice, choose any other provider. They are now billing me and after 20 days now of waiting for service, I still don't have service. They are the worst I have ever had the displeasure of dealing with. DO NOT EVER USE CENTURYLINK. NOT WORTH THE HEADACHES.

My latest bill has charges for "Local Long Distance", however, I opted out of "Local Long Distance" service (as well as opting out of any long distance carrier) a long time ago. I must now badger them until they give me credit for the amount of their robbery. This is the fifth time in 20 years of having this account when Qwest/CenturyLink has attempted to charge me for services I opted out of. I look at my CenturyLink bills very carefully ever since the first time they tried to stick me with bogus charges and I would suggest to anyone with a CenturyLink account to do the same. I can image many, many people who do not check their bills carefully getting taken for such bogus charges. If they do it to me, they are very likely doing it to others and collection a large amount of money illegally. I don't have any idea if their demonstrated practice of charging for services not ordered is intentional (meaning they are acting criminally), or if it is just a big corporation screwing up. Either way, the customer is the victim.

I agreed to a 3-year locked-in price for bundled services with CenturyLink (phone, internet, DirecTV). I have confirmation of this in writing. I am now into my second year and they have increased the price. I complained by phone several times and then in a letter to CenturyLink's VP of Customer Service in Monroe, LA, all to no avail... I just want people to know of this unfair practice and that an individual cannot depend upon CenturyLink and DirecTV to abide by their advertisements. Thank you.

Canceled my service 4-9-2014. CSR told me I would receive a refund in 30 days. Did not happen. Called, was told it would be 90 days. Talked with a supervisor (same call) she said 45 days. I paid my bill on time, every month. I feel I have been mistreated.

I signed up in Dec. 2013, just to find out that I was not able to install it. Called, no help over the phone. A guy came out and the CenturyLink box was actually located in my own backyard, and all my neighbors have had problems with CenturyLink internet. After I paid the bill for 2 months, for not having internet, I decided to cancel the service. Found out that I was actually in 1 year contract and I will have to pay a $200 early termination fee for something that I have never been able to use. Called them, but nothing has been accomplished, even more I was reported to a collection agency for refusing to pay the fee.

A little over a month into having my modem and service through century link..the power went out and my modem lost its dynamic ip address and nothing I owned would connect. So I called Centurylink and the service representative, whom I couldn't understand, couldn't fix it and I got sent a refurbished modem. Had it less than two weeks and I had to unplug it to clean and it lost its dynamic ip address again. Called Centurylink again and she fixed it. Less than two weeks later my son unplugged my power bar and my modem has once again lost the dynamic ip address. EVERY SINGLE TIME it gets unplugged I lose the ip address.. nothing connects with it. No amount of resetting it will help. I always have to call and have them fix it. 3 times of a modem crashing within 3/4 months of having the service is a problem.

CenturyLink had promotion for $40 monthly. I called and set up an account with them, one and half to two weeks later the box came. I never open or set up the box. About a week later got my first bill $113, from $40 to $113 - that is a big prorate. I cancelled the account the same week then I received another bill for $273. Remember, I never plugged their box. I called customer service and I get no where. Days later collection was calling, I finally returned the box thinking they going to drop the charges, nothing, called customer service again. The associate told the charges are valid and it's 200 dollars for cancellation fee. I'm planning on calling my local investigating news in my area and if anyone planning on getting service with them, please don't.

I live in Layton Utah, and signed a contract with CenturyLink back in October of 2012. I had internet and phone bundled with directv. Throughout my service with centurylink I had terrible connection speeds, and was constantly being kicked off the internet due to bad connection. Every time I would call to have ask about this problem, it would literally take me half an hour to get a hold of someone, who would then tell me everything on their end was fine and my connection speeds were what they were supposed to be. I was simply unsatisfied with them at this point. So in December of 2013, I called and had my services with CenturyLink cancelled. A couple months go by and I haven't received a bill for my directv services. I call up directv and they said my account is paid and there are no issues. So I call CenturyLink and I get transferred from person after person after person and none can give me any answers or figure anything out because they cant pull up my account.

For the last 4-6 weeks we have been experiencing somewhat regular issues with slow internet and extremely high latency. This issue usually begins at 6pm and lasts anywhere from 6 to 14 hours and occurs 2-5 times per week. While the issue is occurring, we receive 4-7mbps downstream (of the 20 mbps line) and see latency ranging from 600ms to 2500ms. We are currently setup on a business account for $120 per month because CenturyLink contacted us about a year ago and advised us that we use the service too much (it is used for work, with large data transfers), and that they were going to disconnect our service each month until we upgraded. I have reached out to CenturyLink phone support several times, with over 8 hours invested and have been advised that our router was the problem. We have purchased two new routers, out of pocket, only to have the issue continue.

I had Comcast and I made a huge mistake coming to CenturyLink. Within the first month it stopped working 5 times. Also they were completely not truthful with what I was to receive in terms of discounts for bundling. I tried resolution through the customer service department but they would not give me the discounts they said (Verizon and Directv discounts, 1/2 monthly repair service, no installation charge). No matter how bad the billing department was at Comcast at least I knew my internet service would work. Stay away. Buyer beware. Conveniently I didn't get a bill until after the 30 days and I was not able to log in online because CenturyLink requires a pin number but they said that has to come in the first bill.

I have been a Gulftel/Centurytel/Centurylink Customer for over 30 years. The last time my dsl modem went out they insisted I upgrade to a new wireless dsl modem (so they could charge me rent on their equipment). It took them 3 different modems to get one that worked (sending them UPS). That was about a year ago. Now a lightning strike took it out. I replaced all my phone lines. They replaced modem via UPS. First one cuts out every 15.75min. Called customer support for a week they could not figure it out (I know is a bad modem).

I tried to call in and switch to CenturyLink from Cox. I first went to the chat to confirm I would get service, and to look up prices. They could inform of the internet price, but refused to tell me about their prism TV package. I called and after holding for 15 minutes, they hung up on me. I called again and was hung up on after 18 minutes. Cox costs more, but they answer the phone.

We had just internet service. We were offered Prism TV and phone and internet as a bundle for just a few more dollars a month with a 30-day money back guarantee. Within a week, we knew we weren't going to keep it and cancelled it on week two. We sent back the equipment and moved internet and TV to Cox.

I have to pay to get rid of them. When I first signed up with them, they made a mistake and turned off my internet service. It was on a holiday. Calls to customer service was useless. If they can turn off my service on labor day, then they can turn it back on. The installer came out again on Tuesday and said the office made a mistake. My second issue is with service. They cannot supply me enough bandwidth to bank on laptop and watch TV. I watch more loading than movie on TV. When I complain, they apologize. They all read from the same script. My agreement was verbal. You have to give a verbal agreement/contract to get poor service. No freedom of choice here. You need a verbal contract to be a customer. That's the only way they can keep customers. This was the first and last time with a contract for internet service. Stay far away from them unless you want bad service.

When I moved into a new home, I called Century Link to install internet. It took almost two weeks to get an appointment and was home all day on the day they were to come out. No one ever came out. At 5:00 I checked all the phone lines and not one would connect to century link's modem. I called the company and they were very confused and said they would have to come out again and replace all my (working) phone lines. I had no more time off from work and so told them to cancel the order.

I went to bundle internet and DirecTV. I was quoted a price of $87.94/month with everything included-Genie, etc. My bill was $158. I found out later that the promotion was for new CenturyLink customers only and that they wouldn't honor it. I was also told that the contract with DirecTV would be 12 months and found out later that it was really 24 months, with prices going up after 12! So I cancelled both services and got a $440 penalty charge from DirecTV for dropping the service. The worst business I've ever seen in my life.