CenturyLink Reviews

because they are the only company in area to service my home I could use satellite but the slow internet has me strapped to Centurylink

We moved location (in the same town) and just recently changed providers for Internet and VOIP phone service to save $18 a month. It has been an $18 nightmare. Century Link promised one day, then the next and showed up, but didn't knock on the door, just left a note. Their manager the previous evening said no one needed to be home. They rescheduled us 3 weeks out, so we dropped them to go back to our old provider. Furthermore they promised again to fix the problem later that week instead, but I didn't trust their half-truths. I wonder if these companies, once they have your money, are all the same?

I cancelled my service with CenturyLink on September 17, 2015, and sent their equipment back to them. When I received my bank statement on October 23, 2015, I discovered they had charged me for two months of service after I cancelled. I called, and after being rerouted to ten people, the problem was resolved and the money was credited to my account. On November 3rd, I received a bill from CenturyLink for $300.00. I called them, and they told me it was resolved. On December 10, I received a notice from them. They were sending my bill to collections.

We ordered a bundle package with CenturyLink (internet) and Prism (TV) and can't express how unprofessional the service has been. The salesperson sold me a 'too good to be true' deal which I told him while on the call. He assured me that because PRISM is new to Portland, OR. They are offering this in order to build their customer base. My monthly bill was $100 over what I was quoted. I have spent at least 15 hours on the phone with various departments trying to sort this out. Every time I spoke to someone, they had no idea or record of my previous calls. The last person I spoke to in the escalation department cancelled my service because he didn't want to deal. I HIGHLY recommend choosing a different provider and will continue discouraging friends and family from using this company. This is fraud. This is a scam.

We are a new customer with Centurylink and can't express how unprofessional the service has been. We have been billed for a greater amount than agreed upon when we signed up for our contract, along with a couple other problems. We have made several calls to try and resolve this issue and have received little to no help. Additionally, all representatives were unwilling to transfer for us to a manager or provide any information on how to contact any individual with higher authority. I highly recommend choosing a different provider and will continue steering friends and family away from this company.

I been with CenturyLink for 2 years. I think your customer service is terrible. I'm lucky to get 3 bars at any given time. Gee what a great deal at $70 a month. Believe it or not that's just for internet on one computer. This company needs to go out of business. What a joke!

Internet very slow. They charge 45.00 dollars a month for less than 1mb of internet. When using computer every other page says, “diagnose internet connection." I called several times to complain. They give every excuse possible. They don't offer any higher speeds for my area. Why don't they tell people that before they lock into an agreement and then charge for early termination fees? Worst internet provider ever. Will not ever recommend to anyone.

If I could give no stars, I would. CenturyLink has the worst customer service I've ever had to deal with. It's not just one person, it's multiple! They also have an issue with doing what they agreed to do. I had auto withdrawal set up and every month was a completely different amount. One month, they took out over $200 so I had to call to obtain details on why so much was withdrawn. Found out I was double billed and they said they would refund the amount to my card and confirmed my card number. After a week, noticed I never received the refund so I called back. The rep confirmed my card number again. A week later, still had no refund. Called back and the rep told us it was our bank causing the delay.

I tried to disconnect my internet service through CenturyLink and was put on hold two different times for over 25 minutes each time. Each time when a representative came on the line, my call was disconnected. The third time, again, after being on hold for 20+ minutes, the representative told me that I would have to pay $200 for breaking a contract. I have never been under contract with CenturyLink, never seen a contract, never heard of a contract until I requested to disconnect my services.

Being dependent upon Social Security, I was more or less OK with paying $34.88 per month for DSL Internet Service. At least it was half what Comcast was charging me. THEN without warning, CenturyLink deducted $75.99 from my checking account on November 27th. I almost missed this since I don't read bank statements in detail. I phoned CenturyLink December 7th and the only way I could get the service continued at the original rate was to commit to 24 additional months of service. And no, they said they can't refund the overcharge (difference). Very deceptive. Especially as compared with 30 countries in Europe where 80 Mbps service is standard for about $20 per month.

Despite spending over 90 minutes with customer service on three separate occasions and getting hung up on 2x when being transferred to supervisors, CenturyLink makes it very difficult to resolve billing issues. We were self-installed, yet over three billing cycles now we have been charged for installation - this despite an email exchange with one of their reps saying the charges will be removed. Sadly I'm stuck for 24 MONTHS with them (or will be on HOLD yet again) but am now increasingly willing to eat their contract cancellation fees and be DONE with them. It's worth every penny to avoid this business and stick with other providers. BEWARE.

They are charging more than they offered. Service is much slower than initially promised. Their disconnect notices on a bill that's only a week or two overdue gives me two days to get back to them, or they shut off and charge me roughly $30 for a reconnection - PLUS they charge me for the time when it was disconnected. Calling now to disconnect and they have had me on hold for over 15 minutes.

A week ago we are supposed to be getting CenturyLink come out today to give us internet service. Had to be home between 12 and 4 so I took off today. They called at 10:45 and said that we can't get internet service here because it's limited service in this area now. I ask to speak to a supervisor. Tim said he was a supervisor then would not give me his ID number, said he did not have to. Said there was nothing else he could do for me and hung up. Call back, got the same information...just rude people.

On October 4, 2015, I began receiving 150-300 spams per day that required as much as an hour to sort through and send to my spam folder. It was as though CenturyLink had turned off its spam filter. I contacted the Company and a rep told me they were having problems with their spam filter but it was fixed and I should start receiving much less spam. The massive spam onslaught continued.

I had CenturyLink with no time lock! I repeatedly called & asked to be sure this was done as it was what I asked for. I cancelled my service in MID September '15. I was told repeatedly that I had a refund coming. Huh! Every month I get bigger bill & am told something different. Nobody knows what they are doing and they only want money! They argue with me and tell me something different every month. This month I was told that I was on a 30-month contract! The first I've heard of this! I am ILL and cannot take anymore! All the promises each month of refund checks have never happened!

My internet has been out for three days now and tech service cannot come out for another six days! When I tried to get this expedited, they first try to sell you more services. After troubleshooting with technical support they finally gave me a date of two weeks out for a technician to come out to fix my service. Called after hours and again on the weekend to get this expedited again, which, by the way you will get someone with an English name but they are from the Philippines, and these little girls who answer the phone can't do anything to help you. I actually feel sorry for them taking calls from already irate customers. So, long story short, I am stuck with another six days of no internet service, six more months of a contract with a business that does not know what they are doing. I will never recommend CenturyLink nor DirecTV.

So they say, CenturyLink offers people that have a low income (poverty level) internet service for $19.95. I qualify and told I could receive this price. When I filled out the application and sent it to them I was contacted several weeks later that I would have to shut my service off for 4 months to get that price. WTH? After a few more, more months of internet only service and paying $80 a month, I called to see if I could get the $34.95 a month I was previously offered. "No," I was told. They don't have that offer anymore, but, I could get a bundle with Verizon and a "free" cell phone for $70 a month and my internet monthly price would be $27 per month. I said "Yes!" So I received an order confirmation dated the day after I made the new changes, about 10 days later. I was told my cell phone would be arriving in 2 days.

I placed a order for service with CenturyLink and they promised me good rates and everything and got service like was told, but my devices or computer or anything would work right! Complained many, many times in just a months time and they always had a excuse so after just a few months I say heck with it and ordered Time Warner cable to replace them and I get a bill from CenturyLink for over $1,100! Everyone knows internet even for the best is nowhere near that so I called customer service to see why it's so expensive and they tell me since I terminated early I have to pay the early disconnection fee plus for every month that was left in the 1-year contract which is outrageous! I even tried to get them to renegotiate with me to get it affordable and they wouldn't work with me for one dime. Now it's all over my credit report! Never use this company! They will rip you off!

Ordered 25 Mb internet service as advised by CenturyLink Reps when asked what we should have as we were planning to purchase a Smart TV. We already had 10 Mb service but decided to spend the $100.00 plus the additional fee for the faster speed. Ever since we got it the internet drops frequently, usually only for a minute or so. This makes watching, streaming video rather difficult, or if you are in the middle of something on your computer and the connection drops you can lose what you were doing. After a few complaints, I was told that the system in my rural area has had this problem since it was installed a couple of years ago and there is nothing that can or will be done by CenturyLink to fix it as it would be too expensive.

Problem was not taken care of. Instead of dealing with a situation they transferred/disconnected me not once but six times 78 minutes later... Disconnected again (didn't call back) and never resolved! This business is the worst customer service I've dealt with in over 40 years! THE ACTUAL PROBLEM: I received a call today that I was in collections for $119.08 (not an amount I would argue over) and never had any documentation of a final bill from March 2015. The funny thing is they are my current internet carrier. My point is I would have paid a bill if I would have received one. They said I received a new modem, but that never happened! My credit is highly important and would never let this go into collections. Extremely poor communication and terrible customer service!!!

CenturyLink has got to be the WORST phone and internet service provider known to mankind! Unfortunately due to my business location I HAVE to use them but let me just say this, IF and WHEN I can switch to a new provider I will in a heartbeat. They are lying, cheating incompetent people that hire 3rd party sales people that use the old bait and switch method. Very unethical company, full of broken promises. Over $1600 later and not willing to live up to their word, or promises that I have in an actual contract! If you have a choice DO NOT USE CENTURYLINK!

I had been on the same plan which was supposed to be $35.00 dollars a month. Had been paying it for 4 years due to our connection speeds being 4 Mbps. CenturyLink technicians came and went and it was decided that due to my location unfortunately that's the best I was going to get and I would not be getting better speeds even if I upgraded to the fastest package they had. So I and CenturyLink seemed to be in agreement that 35$/month was a fair price for 4 Mbps. My wife and I go out of town and I come back to a past due balance of $170 after recovering from the heart attack from seeing my bill. We called them and we're told that they would be looking into it and that we would be in touch. Afterwards I didn't receive one call or email and neither did the other person on the account.

Called CenturyLink at end of month about Internet speed. Said they are aware of issue in my area. A couple days later I have no internet. Call them again. They send out tech to check outside lines. Said they were ok. Leaves a new modem. Hook up new modem and password they supplied does not work. Called 11-30-2015 to cancel. Sat on hold for 20 min 2 different time. I called 12-01-15. Sat on hold for an hour to cancel Internet service. Then they tell me I have 16 left on contract and early termination will 63.00. Requested to speak to supervisor. Sat on hold another 20 minutes. Said nothing can be done. I informed him about the 1st call with slow speed in my area. He said no records of that. Imagine that, he said they would have to send out tech, to confirm issue. Extremely frustrating with poor customer service. I suggest anyone look elsewhere for Internet service.

They told me a price then charged me more. Called them and they said they didn't care that their employee lied to me and I have to pay no matter what. I said I was lied too many times and they didn't care.

For the last five months, I have periodically had DirecTV show up on my CenturyLink bill. I do not have DirecTV. I spent two hours on the phone with DirecTV and a very nice lady there fixed everything and assured me that charges for the DirecTV won't show up on my bill again. Because I pay exactly what I owe (and pay early, incidentally), I am getting late charges compounding for the DirecTV that I can't and won't pay. CenturyLink admits I shouldn't owe it but refuse to take the late charges off. I am struggling to pay my bill as it is but can't afford to pay for what I'm not getting. I always pay on time... my normal bill is 66.59. They wanted me to pay 191.57 and wait for them to maybe credit it back. I'm not stupid... and fortunately, CenturyLink is no longer a monopoly in this area! I am so happy now that there is an alternative to this disgusting lack of customer service.

I bought a home in June 2015. The only internet provider was CenturyLink so I chose not to have Internet due to past experiences with them. In September, against my better judgment, I decided to give them another chance. Had an appointment for install on Sept. 17th. Received a call Sept. 16th that they would not be able to install due to an issue on their side and they would have to reschedule. Never heard from them and ended up canceling that order a month later. In November I tried again. Had an appointment for install on Nov. 25th, they never showed. Emailed a complaint and received a call early on the 27th saying they would be out the next day. Again they never showed. Emailed again and never heard from them. A tech showed up unannounced the morning of the 30th as I'm preparing to leave for work. He said he could get it done before I had to leave and it'd be working when I got home. 12 hours later it is not working.

I was quoted about $20.00 less per month for regular monthly payments, and they also charged me over $100.00 what was first quoted to me for my first month's bill. After calling many times, I was able to get my bill down a little. Don't change!

I am a customer and a former employee of CenturyLink. I have no problems out of my service and I don't receive a discount. I must say that customer service can be very rude especially if you're not buying anything. The company expects and wants their reps to sell, sell, sell regardless of what the issue is. Unfortunately your complaints won't make a difference. Some reps do care but unfortunately the company doesn't care about their reps unless they're making a sale. The techs could care less too. My only advice is to have patience and pray that you get a rep that really wants to help. Complaining about things, using profanity and yelling to the top of your lungs doesn't make the situation better. You're only aggravating the rep and making yourself madder.

They charged us 200 dollar extra, and the store is closed most of the time. Guess they know they are overcharging. Their customer service is almost piece of crap. What kind people can work for this crappy company? I was to the point where I just pay them to shut the ** up and go back to work. Their business philosophy is: there are plenty of people they can screwed just move on to the next innocent customer. I am looking forward to see them get into trouble.

When I first talk to the people at CenturyLink I told them I was single and had no children and only needed unlimited high speed internet. They basically told me I would need to bundle to get a fair price and after an hour of going through their script of ** I said "forget it I'll go somewhere else." I did call back just to see if the next salesperson or idiot I should say would give me the same rhetoric. I finally talk to an honest women who said "yes sir you can get what you want, high speed unlimited internet for $34 a month." The service is ** and I am sure it is not high speed although fairly fast.

Century Link (CL) contacted me to tell me that due to my good record as a customer I would be rewarded with $10.00 deducted from my monthly bill. I spoke to CL's customer service to confirm the offer and was told that their records show I was entitled to an additional $10.00 off per month. I agreed. I have received the bill and was shocked that my bill has increased by more than I've paid all year.

CenturyLink is the worst company I ever had to deal with. Their customer service is really bad. I called to get internet service and they said that had a promotion for $35 a month so I agree to it. And then, when I received my first bill, it was for $45. I called right away to see why the bill was for more than what we agreed on, they said that $45 was correct and that they apologize for the inconvenience. So what do I do now? I made a year contract.

We have CenturyLink Internet and it's awful. We upgraded to get fiber-optic Internet and the person on the phone said we could get a promotional deal where DIRECTV came with the package for free for a year with this upgrade. So we said, "Why not?" We hardly watch TV, but since it came free we decided to go for it. Well, got a bill this month and it's triple the normal cost ($184.93). I called and was put on hold for over an hour. Finally, when I reached a consultant, I asked why and they said there was never any promotional deal like that and we have to pay the bill. They were remarkably rude. The man asked for our account number, then I didn't hear anything for a minute and kept saying, "Hello?" He finally answered then said, "Oh I was doing another task, please give me your account number." I told him he shouldn't take calls if he's not prepared to help the customers, where he then was remarkably rude to me.

Six days ago we lost our CenturyLink phone service. After repeated phone contact and internet contact with the company, I was assured that my phone would be repaired yesterday. It wasn't! I called (cell phone) CenturyLink and told them that we have a critically ill member of our family and needed phone service. The person I spoke with said he would send an expedited repair order today. So far, no one has shown up. Again I phoned and the Customer Service persons disconnected from me.

This is the worst company I have ever had the misfortune to deal with. Customer Service is totally incompetent and they hang up on you when they are transferring you to a supervisor. The call center is so loud in the background that you can not hear the person who you are trying to speak with. I had to listen to them talking about ordering pizza in the background. Once I finally got to speak with a Supervisor all he did was say "I will pass that on" as an answer to my comments. This is a cookie cutter I don't care answer. The unfortunate part is that this worthless company has a Monopoly and are the only company that services many areas. It shows that they know this fact as to how they treat their customers.

This company has, through customer service representatives scammed us multiple times. ** this company, ** their monopoly. The only reason they have any customers is because there are only two internet service providers where we live. On top of it all their customer service reps are horribly rude and only available half of the day. ** this company. I hope they go bankrupt, they deserve it.

On November 6th we signed up for regular phone service through CenturyLink. The service was supposed to be turned on November 12th. On November 12th I spoke to SIX representatives from CenturyLink about the fact that our service was not active. One representative hung up on me (accidentally I am sure), one could not find my account until I asked to speak to a supervisor and another tried continually to sell me additional services.

They are trying to charge me for wifi for 2 months $300.00. I have called and called to try and get my bundle fixed. I have tried since the 1st of November and instead of helping a new customer they canceled my wifi and phone. So my 85 year old mother has no internet and phone. Thanks Centurylink.

I setup service with CenturyLink as it was the only service allowed at the apartment complex I had just moved to. As a new customer I was supposed to receive a $75 Amazon gift card and new customer discounts on Internet and PRISM TV. Consistently I was charged between $40 and $50 beyond the price that was quoted to me. When I talked to customer service, they said this was the service I agreed to and it could not be changed. For the gift card, I found that you had to follow instructions on a form mailed to me, in order to receive the gift card. I never received that form. Their automated payment system was very inconsistent, sometimes it would not process for a month and then hit as a double charge the next month.

Sept of 2015 I opened a basic phone account with CenturyLink. Two months later in Nov of 2015 I cancelled this account. I originally got the landline service to use my grandma's antique phone. First, CenturyLink failed to inform me that power is no longer routed to the phone through the telephone wiring. The phone never rang due to no power. Secondly, I was never able to set up an internet account, thus unable to set up payment options. After several attempts and receipt of a special CenturyLink Security Code I was still unable to set up my web account. Third, while working with their support team my phone was cut off due to no payment. I was trying to pay, but the support team was unable to provide me my user products.

Since this company bought out smaller telephone companies it has ruled ruthless and uncaring. The service is of the worst I have ever encountered. For two years I complained about a cable being above ground that a subcontractor of theirs had left above ground on my new installation. I called and complained at least 10 (ten) times. Once underground the phone had static and a bad 'ground' due to water getting in from a tear in the line from cars running over the cable. The wifi signal (internet) would go off almost weekly and calling for help was a long wait for an answer from a person. Their 'automated' system is also horrible. Any call to customer service takes at least a 30 plus minute wait. NEVER AGAIN WILL I DO BUSINESS WITH THIS COMPANY.

We are somewhat limited in terms of available ISPs in our area so we decided to give CenturyLink another try after a lackluster previous experience. We have only had the service for 3 months and have yet to receive a correct billing statement. My most recent bill came with a disconnect notice saying that we owed $61 after having confirmed a credit of $67 just five days prior. Now, these are arguably minor amounts, but the issue here is that we are being told one thing, and CL is doing something completely different. Add to this the fact that they can not seem to understand their own marketing tactics such as incentives or discounts for services and you have a recipe for a completely mismanaged billing and customer service experience that I wouldn't wish on my worst enemy. Needless to say, I have already contacted their competitor in my area and will be disconnecting their services as soon as humanly possible.

Poor installation, inconsistent bandwidth and the TV Guide feature is worthless! You can record and watch from any TV if you only could find what you wanted to record. Stay away from CenturyLink! Wireless TV does not extend to the basement. On a positive note you will watch less TV as you can't find the channels or programs you loved to watch on Comcast. Sales will tell you get every channel, beware of this - it's a tactic. I specifically asked "do I get the NFL Channel and Red Zone with this package" and the response was yes. Not true - you have to pay for red zone or normal channels that came with Comcast. My bill would be the same if not more with similar channels, but at least I could find what I wanted to watch. The Guide feature is the worst you will ever experience. Stay clear, as I am locked into a contract and this awful service for a year. Way to screw us CenturyLink.

Modems are defective. The ethernet connectors aren't properly made so I can't made a solid connection. This adversely affects the quality of the internet service. The technician refused to go to his truck and get other modems to test them, to find one that wasn't defective. He tried to blame my cable, but the cable works fine on my old modem, my computer -- it's not the cable. He said the modems were all alike. If this is true, CenturyLink is defrauding its internet service customers by providing defective modems they sell or lease.

We signed up for CenturyLink several months ago and it has simply been awful service. I asked multiple times to review all of the charges before signing up, and my first bill was well above what they said. They have repeatedly charged me for things I don't sign up for, and refuse to return the money. Rather than provide customer service they try to sell you additional things when you call/chat. They say they've signed you up for paperless billing, then don't, and charge you $10 more a month for not signing up-without telling you. The internet stops working every night and we have to reboot our modem several times each evening. It has truly been an awful experience.

I agree with other posts regarding being told you will receive one rate and then being charged another, charges for a modem that I purchased myself and then being charged for renting a modem, etc. For example, I signed up for auto pay and never received the $5/credit per month as promised. I was told I would receive a certain rate, and then was charged something else. You have to closely examine your bill each month and then set aside a minimum of one hour to call customer service, explain the situation, document this and get a confirmation number, and then follow up the next month because the majority of the time, the changes are not applied and you have to start all over again. So frustrating and time consuming to stay on top of this! I agree that they really don't care either. Very unethical company!

I called Century Link on Monday, November 16th to cancel auto pay for an account I closed on Nov 5th. My final bill was due December 3rd. Today, November 19th, I received a call from Convergent Outsourcing on behalf of Century Link to collect a debt. I then called Century Link to find out why I was in collections and was told that my account was still current. The final bill of $154.00 was not due until December 3rd. The agent I spoke with today said that my account was turned into collections on Monday, when it shouldn't have been because my account is not even past due yet. I actually have a perfect payment history. The agent then said that she would be sending me a letter to verify that my account should not be in collections (should receive that in 3 days). It concerns me that I had been turned into collections unjustly by someone who took my call and didn't like my demeanor.

I finally took a close look at my CenturyLink bill and saw that they had been charging me for local calls even though my plan includes local calls unlimited. After dealing with two customer service reps (one disappeared on the call) the following was determined. The local calls I had made were coded as DD in their system. This means the call was made with the support of calling #411 to get the number and be transferred to it. Before the first Rep was disconnected she indicated they would go back only 12 months to credit my account for the erroneous charges. The second Rep said I would only be credited for 6 months of their mistakes. She said there would be an investigation that would take up to two months. Check your bill!

We were lied to about a package with DirecTV through CenturyLink being 55.00 total a month. I was paying 65.00 before I was deceived into purchasing the new package and I was perfectly happy with the services as well, but 55.00 dollars sounded like an awesome deal. I knew it sounded too good to be true so I made sure to ask several questions to make sure my bill was only going to be 55.00 a month. Sure enough, just like I anticipated... our bill 4 months later is 120.00. It's a ritual that every time we receive a bill we have to call CenturyLink, because once again the bill is incorrect. In the past 5 months, we have spent approximately 10 hours on the phone with CenturyLink and our issue is still unresolved.

We had Century Link Prism TV and internet installed a month ago. The technician cut the old cable line from our house and left it in our back yard. It was still attached to the other lines and we had to call Excel for them to remove it. Century Link refused to come out and fix it. The TV has not worked. I've made two (2) appointments for a technician to come out. No one showed up for either appointment and no one called. I contacted them again and was told they had no record. This company is not Century Link. It is Qwest all over again. Disgusting company. HORRIBLE SERVICE AND DEPLORABLE CUSTOMER SERVICE.

CenturyLink overcharged me and because this happened repeatedly, I believe I can accurately conclude that they lied. In one instance, I paid $5 a month for modem rental. I did then buy a modem, but they wouldn't let me stop the rental charges because they claimed the modem to be obsolete, even though it was identical to the rental. I continued using their 'obsolete' rental modem another 3 years, before ending my business with these cheats. CenturyLink illegally turned a rental agreement into a subscription.

We purchased the 10 mbps internet service in October 2014. From day one we had nothing but problems. At times the speed was .25 mbps, and usually averaged less than 2 mbps. Countless hours were spent on the phone without resolution. They admit they have oversold the bandwidth for my area, yet refuse to correct it. They bill us 100% for the service while providing less than 20% of the rated speed. This company is downright criminal. Stay far, far away.

I would NEVER refer anyone to CenturyLink based on the experience I had with the company. I relocated to the area for work and need internet for my job. I spoke to a representative online via chat on 11/3/15 who told me I will have my internet on Thursday 11/5/15. I did not get my modem that day so I called your company and I was told it would be 2-6 business days. Well, the next day on Friday I got my modem in the mail and the activation date said on it "after 8pm on 11/6/15" so I waited till 9pm that night to plug it in. As you can guess, no connection. And that is where it all started.

CenturyLink has ads on their website. $94.99 Tv, Net, Phone. Then you get the bill its $149.80. They blame everyone but the bills are higher than the ad. The whole co. is run by stupid people. I had charter, was paying $140. Why would I switch.. Why would anyone pay more to deal with these clowns. Its a war. These people are crazy. I am shocked anyone runs a business like they do. And they do not care.

Was a CenturyLink customer 2 times and both times the bandwidth was only a 20th of what I was paying for. Both times had to cancel and still paid off my accounts without fighting the fact I didn't get what I paid for. Last month found out they sent a bill to collections for 2 routers from over a year ago. Only had one router for a week before cancelling and sent that one back as well. Called and even offered to pay the bogus charge to get it off my report and they said, "No". I can pay but it is on my credit report. So they ripped me off for almost $600 and I never had a working service. And now a credit report that includes a bogus collection for almost a year. Stay away. They don't care.

I arrived home one day with a line attached to my telephone box and running down the street. I called the police, since I thought someone was stealing my service, a report was made for "Theft of Services". The officer said the line was attached to a house 2 doors south of me. There was no note or card on my door. Two days later and several phone calls a man came to my door stating that he had attached the line. I asked why he had not attached a note on my door, he said he didn't have to. I later found out that the ITC company was sub-contracted by CenturyLink. I was also contacted by a super. from CenturyLink. Again, told that a note was not required. I was very upset that a company would be that inconsiderate.

I moved from Aurora, Colorado, and had to report for duty March 8, 2015 and contacted CenturyLink that I wanted to keep them and buy a modem. Turned in the leased modem February 2015 in the box provided. CenturyLink turned me into collections said that I did not return the modem until May 2015 and 207.99 was past due. I never received any notification about this until November 2015 and I have been here for 9 months.

I was promised 2 years of service on Prism TV, phone and internet without any increases. The salesman said that because they had few accounts in our area they can offer this. I was also promised a $100 Visa card. It took 7 months and at least 20 calls to receive it. After 12 months, my bill went up $40. Because I had the payments directly taken out of my bank, when they raised it, I was "short paying" my bill and they interrupted service. I had to pay $30 to restore and they still won't reduce my bill to original agreement. I have attempted to call for other service issues and you get the impression that they have 1/10th of the amount of people in the customer service department because I have waited over 1.5 hours several times.

I've heard of companies playing games with their customers but they are just ridiculous. My fiancé and I have had CenturyLink for 4 months now and haven't had any problems, until now. Our internet randomly stopped working and my fiancé called them to try and figure out what was going on. He was on the phone for at least 25 mins and go on to tell him that our modem is bad and that they will have to send a new one that will take about 2 days to get. So we say "Whatever" and order the box and go to Best Buy and buy a new one for the time being. We plug it in, the same day, and what happens? The Internet doesn't work. So he calls back and they now tell him that there's an outage in our area. It's not the box anymore now, that we found a different problem. They go on to say that it would be back up by 3pm the next day and we get home and 6pm and it's still not working.

CenturyLink (Qwest) lied when I set up my account initially. Then after numerous phone calls and long waits on hold I was finally able to get rid of them - or so I thought. They kept on billing me EVEN AFTER I TERMINATED SERVICE! They will not refund my money and no one is able to explain why I am still being charged. We have never before ever dealt with such outright dishonest people.

Internet service very slow and gradually over 2 weeks quits working completely. I have contacted them over 6 times in the past year to fix the same issue. Service person says they come out but they leave before I even know they are there and they say it's fine but 2 weeks later same issue. I have to wait 30 minutes trying to get thru to someone to help each time. Errors build up on the line then the internet goes down.

We moved away from Iowa high in February 2015 and returned our equipment to CenturyLink. I have never heard anything from them since. Today on November 16, I received notification that CenturyLink had turned me into a collection agency. I called CenturyLink and asked what was the problem and I have had no correspondence from your company since we moved. He clarified my current address which they did have so I didn't understand why they couldn't contact me - they also had our telephone number but did not try to contact us that way either. The CenturyLink representative said we were turned into the collection agency because we had not returned our equipment. I told him we most certainly did and he said "give me a minute to let me look." When he returned to the phone he said "oh I guess you did return your modem."

I spent weeks, and hours of phone calls, trying to get internet installation sorted out. Internet. That's all. They just had to flip a switch on. They couldn't get anything right -- my email, the dates. Each person told me something different. And now, my first bill, is more than TWICE what they quoted me. However, the billing people apparently can't fix the bills. You have to call loyalty, and wait forever, and then beg someone to give you the price that you were quoted. Seriously? What kind of way is this to run a business?

CenturyLink has a verbal policy which holds the consumer hostage. BUT they forget to tell you this works both ways. I just got off the phone with a Prsicillla company number ** who told me if I move today to another State, another area or even out of the country that does not have CenturyLink they will hold me to the discounted contract of what is left of the year. If I move to another community that does not allow CenturyLink then they will release me from the discounted contract. With this agreement does not make sense.

If I had just one penny for each minute I have spent talking to customer service attempting to sort out their mistakes, I could take a trip around the world. Firstly, if they offer a service such as an ISDN, then they should bloody well know what this line and service is. We have had an ISDN for 18 years and then all of a sudden, two months ago, the bills started coming in with charges we know nothing about. I sorted it out and the following bill was fine. Now, the current bill is back to charges that are not ours.

I signed up with CenturyLink & DirecTV in order to get a $5 discount on my bills. I have called in numerous times to ask when will I receive my discounts & I was told that it will take a few billing cycles for it to reflect the discounted amount. Needless to say, I have had awful speeds at 6 mbps when I was supposed to be at 10. Called customer service at wait times of 30 minutes or more just to be hung up on & have to wait all over again. A year has passed, I'm out of my contract & I have cancelled my services. Never received my discounts or the proper amount of mbps that I paid for! Never again!

Internet is down multiple times a day and finally was out for a week. I called and scheduled an appointment and no one showed up after I waited 10 hours. No one called so I finally called. They said they would be here tomorrow and I waited. Another 10 hours and no one showed up and no one called. I called again and am now being told they will be here tomorrow. I'll believe it when I see it. They are quick to come out and set up your service and get your money but after that they are as good as gone.

I ordered the advertised Prism TV and High speed internet package for $65.00, my first month I was charged $169.00. I was told the girl that took my order made a mistake and I would have to renegotiate the price for the following months but there would be no refund. I canceled the TV service and am now being charged $80.00 per month for just internet. I would not recommend this company because their word is no good, their advertised price means nothing. They also made it difficult to return the equipment. Customer service? All wonderful promises but nothing but deceit.

I was evicted from a home of 22 years. I had EMBARQ which changed to CL. In October, I had the landline disconnected and just kept the internet, which was 19.95 bundled, and became 42.00 on its own. I was suddenly evicted in December as the house was being sold. I notified them as to the circumstances. My last bill was for 33 cents. In February, I was sent a bill for 211.00 for early termination. I refuse to pay that bill, as I was evicted w/o notice from this home.

My wifi has always been mediocre and I haven't had much of a problem with it besides it being constantly slow. Im a patient person so I don't care much about slow internet. My wifi was recently at 55% strength and wouldn't load anything so I called centurylink and asked for help. They fixed it and it worked for about 5 hours after that and then it was back to the 50% range. A centurylink guy came and "fixed" it and now my wifi doesn't even work. Good thing there's 3G so I can say go ** your own mothers, centurylink.

Have had Internet service with CenturyLink for years. Have tried for several years to have my speed increased several times. On first attempt I was upgraded but the system failed often. According to the technician, my lines would not support the higher speed and should not have been connected to start with. Paid the higher price for a year and they would not refund my money. A year later I was told the system would support the higher speed, so I ordered the upgrade. Two weeks later, not have I not received the higher speed, they have knocked out my service altogether. Numerous phone calls later and for over a week, I still don't have service and they will not look into it for several more days. I count on service to run my business. If another service is available in your area, I would definitely go in that direction.

I was lied to so much by their customer service and sales depts. and lied to by their attorney trying to collect a $27 bill. I would never do business with them again! I had their internet service for less than 24 hours. When I got their first invoice I could not believe a large company like CenturyLink does business like this. Their installer came to my home to help me get started. He was very helpful and professional but he stated "I wish our sales and customer service people would stop lying to customers". I think they train their people to lie to get new customers knowing that many will not complain.

Was quoted 35$/month. My bill is 60$/month!! I currently only have .512 (half a meg) internet and VERY RARELY do I EVER pull around .4k! Most of the time, the internet speeds are around .28-.35 speeds. Correct me if I'm wrong - but didn't AT&T get SUED over selling internet and not offering the advertised bandwidth?! Constantly slowing down! NEVER as fast as promised. If you can purchase a different internet provider than CenturyLink - DO IT! They're ** terrible!

No phone service on CenturyLink line. When repair order was called in, I was told that the first available appointment was a week away. This is my business line so no work-related communication, no conference calls, no follow-up calls for A WEEK!? How can that possibly be? Was told that the reason for the delay was multiple calls from my area which makes no sense at all. If other folks are affected a priority should be placed on the repair - pronto!! Absolutely horrible customer service.

I am very dissatisfied with CenturyLink T.V. They tell you by locking into a contract for a year or two years that your bill will be a certain price and stay that way. After a month or two the bill goes up. If we break the contract we need to pay them two hundred or more, however, you promised your bill will stay at 78.00 including taxes and then the next bill is 89.00, 91.00, 98.00, 101.27, now over 102.00. How can a company be allowed to deceive people and get away with this? Plus the movies never change. Rip off!

We were with CenturyLink for about 2 years and our bills were more time wrong than right. For example the one I attached should have an adjustment of $47.33. They did not give that to me. After calling and being on hold for 33 minutes it was finally adjusted. As for service, we had 2 techs come out in the month of October to fix Prism. Come to find out someone had taken us off our circuit. It hasn't worked right since. Once when we called, the gentleman actually told me to turn off my Prism boxes and then I could use my internet! Overall experience was more frustrating than enjoyable.

We have now had CenturyLink for 3 months. Not one single bill has been correct. Each month, we spend 4+ hours on the phone attempting to get the corrections made. Even when the corrections are claimed to be made and we pay the new amount, we have been charged late fees. We have had to call and get removed (again). Then this month, I am being charged for another phone jack installation... which I paid upfront before the installation even occurred. They showed a week and a half after the installation appointment to do the set up and we were hoping our troubles with them were over. Oh no, they were only beginning.

I contacted CenturyLink for internet I was transferred many different times ask for my personal information by each person and in the end I ended up being disconnected/hung up on.

We had accounts at three addresses, now down to one (and we are working on that). Our experience is typified by a 3-hour wait to try fix an internet connection ("No, we can't call you back") after which the internal wait at CenturyLink was still the 27 minutes I was quoted three hours before. I asked the service rep if it wouldn't be quicker to get Comcast, and she said YES! We have lost money owed us on cutting service at 2 houses because the wait was just too long. This apparently, is not uncommon.

I will suggest don't go for centurylink internet ever. These is worst internet service I ever. They keep on changing your activation dates. Keep on messing with your account no. For me they took 15 days for activation then they told me to cancel the orders. I never recommend this centurylink internet Service to anyone.

Century link tech team came through our neighborhood attaching their equipment to everyone's house. I didn't know this was legal, but the team said it was "routine" maintenance. Happy with my internet service, I called Century Link's office after recovering a package from them full of equipment. They told me to return it, at their expense, unless I wanted to try Century Link. I mailed it back, unopened. I thought that was the end of it. Two months later I received a bill for a month of "service" I have never had, and can easily prove, if necessary. Called them again, thinking this was a simple mistake. Century Link says that "because I had their equipment, I could have had service."

CenturyLink has been nothing but PROBLEMS since I started their services in October!!! First stating my bill would be 30$ then sending me a bill for 50$ and saying they would never say that price yet I wrote everything down the representative told me on the phone. Second, after my month was over miraculously my internet started to slow down. So slow that my DIRECTV kept disconnecting.

It has taken 4 attempts to try and install and we still don't have Internet and my child's home. They schedule another attempt in the morning and don't show up. They say they will send an email, no email. They promise another appointment first thing in the morning. You guessed it, no one showed. This is after 2 days of working all day to try and install. Do not waste your time on incompetence like CenturyLink, Embarq. This is ridiculous!!!

Do you want internet you can rely on? Do you want Internet that actually stays up? Do you want to actually do anything online? Then CenturyLink is not what you're looking for. Internet always goes out, and even when it isn't out it's slow. I would not recommend this Internet to anyone. It took me 5 minutes to even google how to write a review because this Internet is so slow. Surprisingly all the reviews are negative. I don't know how this company is still afloat, but if they keep up this Internet they won't be for long and don't deserve to. Worse Internet award goes to CenturyLink. Congrats. Do not get CenturyLink.

We have CenturyLink WiFi and it does not work. Every 5 minutes the WiFi it will go off and not work. Which does not work for a family that need to use the WiFi everyday for work and homework. Also their customer service is horrible. We sit on the phone waiting for 1 hour trying to get a hold of them. Then when we do after 20 minutes of arguing with them we get a time for them to come over and fix it. They come over at the time we told them to but without telling us they were here. They do a test and they tell us that it works good and then leave. But they tell us this all on the phone after they left. Because we did not know they showed up. But we do that same thing we test our WiFi and it should be 15-20 which is good WiFi but we have a bandwidth of lower than 1. We have been back and forth with the company for 4 years and it never has gotten fixed. If you are looking for WiFi to get I would not recommend CenturyLink.

Horrible-horrible customer service. I would like to give CenturyLink zero stars if that would be an option. I called to add internet services in addition to phone services. The representative was really helpful and spent over 1.5 hours to explain my options and set up a service order. I was told that they would send me a modem that I would need to set up, and then my service would kick-in on the date requested. Since I haven't received anything, two weeks later I called them, and they couldn't find my order and later said that the order was put on hold. Yah, I could have been waiting and waiting. So, the representative told me that the only option I have is to set up a new service order.

Worst service and customer service that I have ever experienced. Charged me $322 for three months of internet service. Spent over four hours on hold and being transferred around and was told that I should've paid attention to my bill even though I hadn't received one in over a year since I was on auto pay. ** and never getting their service again. Highway robbery. Not to mention the final bill was in Spanish. I don't speak Spanish!!!

The speed is the worst I have ever seen. And even when it's performing at its best (which is awful), you still can't do anything because the connection drops all the time. I will live without internet until I move rather than pay these guys for their crap.

This company is a nightmare to deal with. If I could rate less than one star, I would. Every issue I have had has never been resolved. I have had the same experience as so many others, being transferred around, given different answers to each question, and eventually getting disconnected. I cannot believe they are still in business. Even the basic login page is a joke. Impossible to log in unless you create an email account with CenturyLink. I really don't understand. I am in my 50's and have dealt with a million companies in my lifetime and no one has ever been so bad as CenturyLink. Avoid this company at all costs. Go elsewhere for internet or phone, or I can promise you will regret it. They are truly the worst!!!

I wanted to save some money on my landline. One of their awful customer svc reps switched me into a more expensive plan with less features. I am actually still on hold, in my third hour, while I get the plan switched back. I am speaking with a supervisor named Michael. He said he'd track the horrible customer service reps and report them to their supervisors. Anyhow, I'd better get back my old service. If not, I'll shut off my landline and go strictly on cell phones. Well, the voicemail now works, but I did inform the supervisor about Century Link's low rating on the internet.

I called and ordered the CenturyLink Cable and Internet service. They set up an appointment to install my service on Tuesday, November 4, 2015 between 8:00 am to 11:59 am. When no one showed up by 11:15 am and I did not receive their email notification 30 minutes prior to arrival - I called CenturyLink. CenturyLink informed me that a serviceman was at our location the day before and tested the cable at my location and the cable was bad. They never called me to let me know that there was a problem and no one showed up to install the Internet.

Dealing with CenturyLink is a nightmare. The company screwed my account beyond repair. Every time I call to resolve the issue I get lousy customer service and my problems with this ungodly company piled up and my bill is beyond repair. I went to the store manager several times but nothing accomplished. I have spoken to many customer service persons but with no resolution. I am treated like garbage after 20 years with this company. My internet is roaming most of time and made numerous calls to technical department and these Indian operators don't have no idea how to fix the issue, it is waste of time and long wait on the phone. I am fed up.

I signed up for DirecTV and decided to bundle with CenturyLink. It has been a nightmare since. First their customer service hours suck, 8 am till 6 pm Mon- Fri. I, as most work those same hours. Second, after a couple weeks of signing up I never received a call to set up for a installation appt. and when I did finally get a hold of a customer service rep he told me that it comes in the mail. And to make things right he said he would rush it since I had not yet received a modem in the mail yet, I was told over the phone when signing up a rep would be calling to set up appointment. Plus told I would get a $50.00 credit on my bill and that the service was under $30.00 a month, everything in, because I had bundled with DirecTV. First bill came and was $79.00 and since it was a Saturday when I got the bill in the mail I couldn't call customer service until Monday.

I was promised a two hundred dollar pre-paid card, received a $100.00 card & was told that when I receive it, it would not be good so take your promotion and shove it where the sun doesn't shine. I will never recommend CenturyLink to anyone.

I had Comcast but wanted to have a back up internet service because my Comcast was acting up. I called and they said it was 30.00 a month and had some sort of sales pitch. I did not need phone or any other service, this was strictly back up in-case my Comcast had interruptions. (I was filling out very important time sensitive papers with someone from overseas and we were Skype during this process and it was going to take several days). I had no problem getting the sales department or hooking the equipment up but the service was horribly and would not work most of the time. I had several techs come out and check the equipment and they even had a hard time figuring out the problem (the phone lines were fine). The tech said that we were on an old system but one block away they had fiber optic and the service was great. This was not what the sales department said. They said this area was upgraded .

NO STARS IF I COULD! These people are terrible! Do not go with this company. Always changing rates on you. Hidden contracts! Representatives are rude and hateful... They do not do a good job of disclosing terms and conditions! I completely hate them.

First issue: after the first of a two year contract, my bill DOUBLED, and I didn't see the increase until the second month, so instead of owing just under $200 (t.v. and internet for 2 months) I owed over $400!!! When I called to inquire, they explained my 12 month trial had expired, but they could give me an even better rate going forward! Great! Can that rate be applied to my past due? "Sure, hold on..." To make a very long story considerably shorter: after talking to 4 different people, each with a wait time of at least 15 minutes, I was informed that the new rate can NOT be applied retroactively, and when I threatened to cancel... THEY DID NOT CARE! No one was willing to work with me. I cancelled.

CenturyLink screwed me over and still trying. A representative from CenturyLink called my business and claimed to save me money with lower phone service rates. He promised to be cheaper than the current phone service provider. I told him to give me a quote in writing and he did with some extras. What he did not tell me that with all the fees and taxes and all the other crap they tack on was that I would be paying roughly $20.00 a month more due to his quote. I thought that with the saving I could be happy with their service. Trying to switch back was a nightmare and nobody had a clue in the entire system.

Same problem as week one continued sporadically for over a year now. Their main line was "your internal wiring must be bad" so they would send a tech to investigate. Upon inspection of cat 5 line to the "d-mark" point of origin for phone and net they always said "this is obviously NOT a wiring issue inside the house." Then they'd get in their truck and go somewhere, come back and try to feed me some line as to what they corrected upstream.

I called to ask about tv and high speed internet service. The rep created an account without my authorization or knowledge. A few days later I decided to sign up for HS internet. The day before the installation, the tech called and said they don't have high speed internet to my house even though several reps had confirmed it. Then I got two bills in the mail for service that I never received.

Another screw up and another call to straighten it out. You know the drill. But at last Customer Service from CenturyLink, who would have thought. I actually got a customer service rep that listened to my problem. Then instead of him assuming he could shut me down with a sentence, he delved into the problem and straightened out. He was charming and knew what he was doing. He had me wait on the phone while he made sure the problem was straightened out with all the proper departments and extended my promotion package by another year for my trouble. Kudos to CenturyLink and the rep. I actually ended up happier after the experience than before the call and that NEVER happens. Congrats to CenturyLink.

Our wi-fi went and landline phone out so I called CenturyLink internet support. After being on hold for over 20 minutes I could barely understand what the agent was saying because the accent was so thick. When I told the agent "I can't understand what you are saying," they just spoke louder and I responded, "I can hear you just fine, I can't understand what you are saying no matter what the volume of your voice is." I was on the phone for two and half hours and the wi-fi still didn't work. Set up an appointment for a tech to come out a couple of days later, they didn't have any appointments open for several days. They asked for a phone number of the person that would be home at the time so they could confirm someone would be home when they arrived and if we had dogs they could be contained. I came home from work and asked my husband if they had been there and he said "No."

I bundled with CenturyLink in August with Verizon. My Verizon Bill was up to date and Paid 15 August 2015. 23 September 2015 I received a bill from CenturyLink for a massive $248.33 even though I had a -$70 credit on the account and my Verizon bill was up to date. I called and they 1st told me that "Yes you have a -$70 account" and not to worry. Then a month later I get an email warning telling me I have to pay the full $248.33, so I call and they state that I paid my last Verizon bill on 15 August and they paid on the 13th of August so on my November bill that $144.50 should be deducted. In November I get my bill and my next month charges are added on to the $248.33 for a total of $441.78. I call and they tell me I have to take it up with Verizon. Of course I call Verizon and they don't do anything to explain the situation because they don't have the full picture any more.

CenturyLink wants use of 11 poles for cable on my property that are being used by Excel. The cables run east and west and north and south. I have livestock in the pasture. They have my whole pasture cordoned off. Repeatedly asked for a 24 hour notice to move livestock to safety. CenturyLink techs have tried to get through the gate. I have had to stand in front of the gate to protect my livestock. One tech got out of the big ass trucks, went behind me to open the gate and the other tech tried to run over me. On another occasion was not notified either. Tech got in my face. I had to push him back and call the police. For 8 months I have faxed, emailed, and left phone messages. No one returned my messages until I left a message that I was going to use my big ass truck and run over the CenturyLink green box on the corner of my property. Within 10 minutes I received 2 phone calls from two CEO's begging me not to run over their box.

In December 2014, we cancelled all of our services; phone, tv, and internet due to increasing prices and switched back to the Cable Co. Last night, 11.27.15 we received a call from a collection agency that we had a $100 balance due. When I called CenturyLink the representative was unable to provide me with any billing information. I have to call the collection agency for a billing statement. If we had an outstanding bill why we're not contacted within 30 days of cancelling our service?

Tried to transfer my number to CenturyLink - but they connected a new number in error. I called and they said they would remove the new number and transfer my old as I'd requested. So they connected them both. At the same time. I called again and they so said they would cancel the new number connected in error - but cancelled the account with my transferred number instead - but I still had two lines connected at the same time. So I called again and canceled everything and sent the modems back. I've spent 4 months trying to convince them that they have both modems, that there is no balance due, and that they are complete idiots. So sorry that I tried to save a few dollars and transfer - I lost a really good phone number that I'd had for several years. I think I'm more annoyed by losing the phone number than their inability to manage billing.

CenturyLink is supposed to be a communication company, yet their communication is horrible. They don't fix problems, instead they put you through to another agent and another agent, and they refuse to call you back when you, the customer get disconnected from the agent switching you to another agent or hung up in the middle of a conversation.

CenturyLink has placed over 70 in fees on our account without an explanation. After being transferred 8 times and being told 8 different amounts that we owe no one could tell us about the fees. One person told us they were overdrafts, one person told us they were irresponsibility charges, and one person told us that they were for our name being wrong on the account that they created. After over 8 hours on the phone not one person apologized for their errors. I have never been so appalled or disrespected as a customer. Not one person was willing to help. Century Link's claim is that they care about their customers. From the above post it is truly a lie.

If I could give this company zero stars, I would. They should pay me for having to use their service. My apartment complex only allows CenturyLink. To begin with, they showed up the day after they were supposed to set up my internet, and 4 hours after the scheduled appointment. They got here, the guy was kind of friendly, everything was smooth for a couple weeks. I pay for a $45 a month service which gives the most gigs. My first bill was $95. Wrong. My second bill was $85. Wrong. After calling numerous times and being connected to the dumbest customer service rep, who literally had no idea what she was talking about, my parents finally call, and after 2 hours, things are sorted out.

Umm, where do I begin. I live in a semi rural area in Lincoln County, MO. I've been a customer since 2003. We have had the same slow outdated DSL. I've called - spoke to cs who couldn't answer any questions I had about them updating service in our area. Not to mention not the most professional person to speak with. I'm paying almost 50 dollars for 10 meg DSL. While 15 miles south of us in St. Charles County. People are paying that same price for 100 meg broadband. CenturyLink is such a racket. They are the only provider in the area so they have us over a barrel. I tried getting my bill lowered - the only thing she could do was I needed to set up auto draft for my payment to come out. That would of saved me 10 dollars. Just tired of dealing with them. Wish another provider would come out to our area because as it is CL has this market cornered and it's customers.

When trying to get internet thru CenturyLink, it was nothing but a headache. We went through two modems and still didn't get service. I canceled right away because three weeks has already been wasted with no internet. A month later, CenturyLink sends a bill for over $100. For what? I never got service and canceled cause of it. Their customer service reps don't know what they're talking about and transfer you to other depts that can't help. Very frustrating! Save yourself time and a huge headache.

I placed a new order with CenturyLink yesterday and was sent an email for confirmation with a serviced date of 11/2/2015. I had told the rep that I had a modem at home, and she said that was fine, just to call customer service and let them know, and all would be okay. When I call customer today they pushed my service date back a month, and when trying to get the matter settled customer service said there was nothing they could do. The rep. said they had no record of my order date, and that was that. I then ask to speak to a manager who implied I was a liar, telling me that I could not receive an email because the order was pending. When I requested to speak to her manager, I was told he was not taking calls. I continued to ask her for her manager to which she repeatedly ask, "Why," and I told her she had poor customer service. She then transferred my call back to the beginning.

We're building a house in a community without internet service. CenturyLink has service that stops at the entrance of our community. I have called multiple times to request service be brought to our community but have been disconnected at random times. I have emailed only to receive a generic response instructing me to reset my modem - what? When I finally had a conversation with someone, I waited over 25 minutes while the individual scanned pages of pre-produced responses to my questions... zero knowledge of their products or services. At the end of the conversation, I was transferred to the "complaint department" so that I could let them know my community needed service brought to our area. After reading these posts I'm guessing our community doesn't really want CenturyLink.

I moved from Wichita, KS to Great Falls, MT. I started the process of setting up Internet and Cable Service a month in advance since I would be working out of my home. I needed it up and running Day one. First call, they "accidentally" hung up on me. Called back in two days. They finished the set up. I arrived in Montana on 10/5. Called on 10/06 to confirm appt. for 10/7. There was no trace of my order. Was promised a better deal and to get it right and made sure it was for 40 megs due to working from home. I was also promised a $50 Visa Card. No Visa card yet. Line drops again. The reason I called early to schedule is because I start working remotely on 10/12. Next week (after 10/12) isn't going to work. I asked to speak to a supervisor. Appt for TV (DirecTV) and Internet was moved to 10/07.

CenturyLink is DSL. Never will be as fast or as stable as cable. You get half the speed they promise. And when you cancel service they charge $200 cancellation fee. That should tell you they cannot deliver the goods. They promise you everything and deliver nothing. If you have DirecTV, everything on demand needs to be buffered or recorded before you can watch it. BUYER BEWARE WITH THIS COMPANY.

My husband and I signed up for Centurylink internet. (We have limited providers in our area). We told them what kind of service we needed and what electronics we would be running. They told us it was no problem because we were getting a 10 meg plan and that will be more than enough. It started with us having to place our order multiple times, they lost the original. Then we paid the deposit, and waited. Finally had to call back again. FINALLY got service turned on. Within 24 hours we had a problem. Our 10 meg plan would BARELY play Netflix. And if it DID play it, you could not even so much as look at another device without it messing up the first device.

We signed up for CenturyLink, via the website, at the end of August. I requested a start date of 10/15/15 due to still being under an Xfinity contract. Somehow this part of my order was missed. About one week later we received a notification that our router had been delivered and we needed to pick it up from FedEx. We didn't unpack the router from the box until nearing what was supposed to be our start date (10/15). I physically hooked the router up on 10/08/15 and activated service. Somehow I've now been sent a bill for $140 and service has been suspended.

For 6 years I've paid $65 for extremely slow 1.2mbs DSL internet with no upgrades available. I received mail saying high speeds were available finally and called to do so only to be told my home didn't apply. After trying for a year, calling/emailing monthly, I was finally upgraded to a 10mbs plan. At best I got 6.5mb, but was content to finally be able to stream content without buffering and not spend weeks downloading updates and games.

I moved from one residence to another in which CenturyLink said they would seamlessly transfer my service without interruption and be provided with the exact same service with the same rate. I had to wait two weeks before a technician could be scheduled only to have the technician go to the wrong address. The technician proceeded to cancel my order altogether. I waited another week before my service was reinstated. After dealing with that debacle, I received my first bill after moving, it doubled in price. So I called again and after speaking with several "supervisors" they were able to get my bill back to the previous plan.

During our recent move we contacted CenturyLink to inquire about service. I work online for a living and I was looking for the best service option possible for our limited access point in our new rural home. The first lady we spoke to went on and on saying she lived in the country and they download movies and stream live and have no problem at all. After 40 minutes of her hard selling us on the service I felt that she was trying too hard so I had my husband get off of the call and we discussed the likelihood of what she was saying.

I upgraded our internet in September. Was told it would be Oct. 20th when the upgrade would be done and the new modem would be received. Was ok with this. Check on Oct. 20th and internet was upgraded but the modem was nowhere to be found. Called CenturyLink and they never bothered to order it. Had called a few times about the modem from Sept. to Oct. 15th and was still told I would have it on the 20th. Had to call again and they would overnight the modem. Was told it would be here on the 21st. Called on the 21st to see status of modem and was told again the order was in but would not receive modem til the 22nd. Horrible customer service!!! I really don't think that company knows what they are doing.

On Oct. 13th, 2015, my business phone lost service. I called to CenturyLink Customer Services, they said will have someone come to fix from that day to Oct. 20th. Two days later, I contacted to Century Link website and sent to them my comment. Unfortunately, I got no answer from Century Link. My business was still get no phone service until afternoon of October 19th, 2015. The phone line was connected that we can make a call from **, but customers cannot reach to us! The phone line got NO INCOMING call! I called to Century Link repair services again, they simple gave me another open ticket until October 23rd! From Oct. 13rd, 2015 until now, we got no phone services and no technician from Century Link come to check what is wrong! My business get big impacted due to no phone services everyday! How can we deal in this situation?

I decided to save money by switching from Cox Cable to CenturyLink. I was told it would take 15 minutes to switch over with no downtime. What a total lie!!! The tech came in and switched our main line with little issues. The problem being the other two lines wouldn't work and the internet was dropping off every five minutes. Was told they needed to run another line. A day later we had the same issue and the tech said it couldn't be done. Why they didn't check the line before the installation is a joke. So they pulled everything out and said nothing would be changed. Wrong!!! They still changed over my other two lines and I had to call Cox Cable to resolve. I have never had a dealing with should an incompetent company in my entire life. Good luck if you plan on using this company for your internet services.

Wow, CenturyLink, where to start. I've never took the time to write a review but this company really needs to work on their customer service and well, SERVICE PERIOD! I had an account with them before I moved and opted to continue service (my first mistake seeing how I had never had good experiences with resolving any issues I inevitably always have with them). We discussed paying my bill in full and using my router I had already purchased from them.

Somehow, my elderly mother tried to set up electronic billing with CenturyLink in May. She provided them with her email address and bank account information. At no time did CenturyLink inform her the email on the account was not the same as the one she just provided, although all companies will verify billing address whenever there is a change to physical addresses. CenturyLink stated she received an email to confirming the change from paper to electronic billing and a list of instructions as to how to change your profile. What company relies on a customer to input billing information and how many 83-year old women can follow the instructions?

I don't know where to begin and how many times I've called and tried to solve my billing problems. They quoted me an amount and I agreed to a year deal at this amount, the bill has never been that amount or anywhere near it. They tell me, "Oh taxes were not added" or "It was a one time discount" or "It was auto withdrawal discount," but never solved the problem. And the elevation dept. was pretty much "This is what it is" and "Goodbye." I will never recommend this company. I stood by them when I had to call them daily to solve problems. Fortunately the field guys were very nice and helpful.

They never got the bill right and insisted I was that one that didn't know what I was talking about. I kept good records and showed them proof repeatedly. But the claims kept coming: "You still have to return the modem you leased." I never leased a modem... here's proof. "Your bill still has not been paid in full." Yes it has... here's proof. I kept having to explain everything over and over and over again for months after I terminated my contract. It's like a horror movie.

In January/February 2012, after receiving a new Wi-Fi laptop for Christmas, I called Century Link to find out how to set up my internet for wireless capability. At the time I had an Actiontec M1000 modem, and the service rep I called told me I would have to buy a new modem with wireless connectivity. At the time I was unaware that the original modem had an antenna port built into the top of the modem, requiring a $20 antenna module to plug in then configure the wireless connection. As this modem is sold by Century Link itself, the "New Products and Services Department" was fully aware of this part, yet told me I had to buy a "new" modem. I was told it was around $99 to purchase. When I explained I am disabled and did not have $99 to purchase the new modem, I was told I could lease/rent to buy though it would cost a bit more that way (I believe it was about $120 after payments).

When I called CenturyLink to make payment arrangements, the lady I spoke to was rude & had a tone in her voice that she would rather be anywhere but there helping people. This is not the first customer service issue I have had. No one seems to have the same info as the others. You will be quoted one price about services & the next agent won't know anything about that quote & will quote you a different typically much higher price. Once my contract is up I will be leaving CenturyLink. They are not any cheaper than Cox if you have internet & cable services. Unless you call every 3 months checking for discounts which they don't have very often.

We owned two condos in the same building in Florida. We sold one of them a couple of years ago. Shame on me for not cancelling my service because to this day CenturyLink is still billing me. I had called in on September 24 to pay an outstanding bill. Then realized, this is no longer my condo. I called back the same day for a credit and explained the situation. They never called me back as promised. I had tried emailing them. Have yet to hear from them. Received ANOTHER bill in the mail. I called to get my payment back on the 24th of September and they refused. Thankfully my credit card company is working with me. Now they want to charge a $12 disconnection fee. Worst company service. Go with VONAGE. They are less expensive and more reliable.

I had the internet going on and off since I started with CenturyLink service. It took a week for them to send a technician. Then it went out again a day later. When I called to complain they said they didn't even have a record of me as a customer.

I was checking to see what Internet only would cost me. It started out ok then at the end the not so gentleman at CenturyLink said when I said I'll think about it, "You just wasted my time" and hung up on me. This is not the way to get customers. I would be hard pressed to use their service. Very disappointed.

I have been a customer since August and have yet had a day of full service without losing connection.

From the beginning... Nothing went as advertised... Appts never made... Charged... Extra hidden charges as you go... You need to do these or the order installment can't be completed... The best for last... Had DirecTV with it... Another joke... All FALSE ADVERTISING... Hidden fees... Not EVER getting the service advertised... Go to cable... Trust me...THESE TWO COMPANIES ARE THE BIGGEST BS ARTISTS IN FL... ESPECIALLY SILVER SPRINGS, FL.

When we got several flyers in the mail about what a great deal we could get by "bundling" services with CenturyLink we went to the office in Lady Lake to use their services. The first issue we had was that the price listed on the flyers was not true. My first bill came in at $250.94... $100 more than promised. Then Laura, at CenturyLink told us that our monthly bill would be $144, which was still more than the flyer stated. Then we were told by Rose that, oh no, the $144 didn't include taxes. THEN we found out that if the three TVs that were included in our package were all on at the same time, one of them couldn't get the HD channels!

I buy internet service via CenturyLink through Dish Network, but CenturyLink IS responsible for the phone lines in my area, so through Dish, I AM a CenturyLink customer. CenturyLink demonstrates absolutely no interest in upgrading lines/equipment to rural areas in order to provide better DSL service to those communities. I think that legislation should be passed to force them to do this. DSL service is NOT a luxury anymore, it is as essential as having electric service provided. My DSL wireless service is constantly going down and their attitude is like, "So. What do you expect us to do about it?" Un-freaking believable!

Don't even know where to begin. We are SO fed up and disappointed with Centurylink! They have the worst customer service known to man. When you call, we already lose connection or call gets dropped. Never ever get what told, were told numerous times about a repair that was supposed to take 1 day over a week. Was called a liar by a supervisor. Overall, they just act like they don't care if they have your business or not. Sadly they are our only option where we live. Paid the bill amount and got cut off as they wanted more money when WE paid agreed amount on TIME. When you call, who knows where you're calling, as the reps may as well be a child, they are not knowledgeable of job, tech issues etc... I could list ALL day and sadly everyone we talk to, feels this way. You would think they would value customers. Can't wait until we have other options in our area!!

I own a property in Florida and after two sudden huge hikes in the monthly price for services without any explanation I decided to change company for my TV, WIFI and phone. I contacted their customer services (Leila) and she was very pleasant and arranges for my contract to be cancelled with immediate effect. I was told that I would be sent a prepaid label to return all their equipment. No label arrived so I again contacted them explaining that I had to fly back to London two days later so I needed to make sure the equipment was returned. I was advised that I could take it to one of their stores. I found one on their website at The Loop, FL and drove there only to find the store closed down in January, i.e. 10 months ago.

I have had troubles with my high speed internet connection for over a month. I was told by two onsite technicians the service in my area has too many subscribers due to the new television service Prism being pushed out. I have called in multiple times and I have been told that a support supervisor and an onsite engineers for my area would call and follow up on my issues but I continue to have to call in as I have never received a call from CenturyLink.

The very first time I called CenturyLink I was transferred to so many different people who told me different stories every time. I was actually hung up on by accident numerous times, which then required me to be on hold waiting for someone to answer again. The hold times were literally over 20 mins each time! This was only the first time I called so although I was frustrated I figured they must be busy and maybe I just happened to speak to the wrong people.

I called to have my Internet speed upgraded, and was told it would be upgraded today. I got home to no Internet service. I called for technical support and was told that my current modem that I lease from them is not compatible with the upgrade. Why was this not brought up when I asked to upgrade my service? I tried to downgrade my service just to have the Internet service restored since everyone in my home has homework that requires Internet, but they could not do that. So now I have to wait until the new modem comes in two or three business days. I'm paying for a service that I can't use. I would give them no stars if I could.

I have had an account for 15 yrs and I have to call every 5 months to get a discount or they jack up my bill. I love the internet but I'm tired of the deception. I was told with fees I would pay $48.00 a month for my services and it would be for a year if I agreed to a years contract so I agreed. I was tired of calling every 5 months to get the bill reduced. The company jacked it up after 5 months! I was getting auto pay on my account and decided to pay this month and realized they had raised it for the last three months, when I was promised a year. The agent refused a credit and gave me another reduction for $65.00 a month for another year, so she says. They are totally deceptive!

I would rate this company 0 stars if I could! How can a company like this even stay in business?!? Since I've had them, I've had nothing but problems from them - adding services I didn't ask for to overcharging fees that shouldn't have been added. My newest drama with them has been them saying they haven't received any payments through my online bill pay, even though the bank has verified the payments going through. This company has been a headache from the start, and I can't wait until my contract is up. The customer service reps do not know how to help with any problems you have. This is by far the worst ran company I have ever came across!!! Go anywhere else!

On October 10th, 2014 CenturyLink customer service “upgraded” my internet service to a higher speed under some promotion and told me that my bill will be $10 less for a year and will go up by $5 the following year. They also told me that because I have been a customer for over 10 years there was no term or contract associated with the upgrade. My service did not “upgrade”, instead it downgraded and my billing went up. After placing 2 calls to CenturyLink customer service reps and one call to technical support on October 23 and November 10 technician was dispatched to “fix” my internet service. He told me that the service that I was sold did not exist in my area and was not available for sale to residential customers.

On July 15 I was promised credits for charges that should have never been charged. I was told I could have Prism TV but when it came to the install they were unable to install it. So they were only able to install the phone and internet. So I went online and chatted with a rep from CenturyLink and was told that the install fee of $99 and activation fee of $27 would be credited. I called today and was called a liar by Adrian and Nicolas in the customer loyalty department and that the credits would not be issued. I advised both of them that I have the chat showing the credits would be issued and I also have emails stating the same and was still called a liar. When I questioned them they said I was calling them a liar and hung up on me.

I have been notified that I owe them money after I had cancelled them in March of 2015, but I paid them off in March. When I paid them off, and DIRECTV as I had a bundle, they sent me another bill stating I still owed them and DIRECTV. I called DIRECTV and it showed on their end I owed CenturyLink nothing. They said the charges that CenturyLink billed me were not from them and that I owed them nothing. I kept all the paperwork from cancelling, showing I paid both of them off, it doesn't seem to make a difference. I would say stay as far from them as possible or you will owe them, even when you don't.

I wish I would have read these poor reviews before I decided to choose Centurylink for my phone needs. The bills were never the same, hard to understand, & continued to go up. My husband had exact amounts quoted & the bill was different many times. We were bundled with DISH & our phone is through Sprint. My Centurylink bill was raised again because they no longer bundle with Dish. I refuse to go to DirecTV. I gave my bank info. for autopay to save $, and because they had the wrong info. after many months of this autopay working - they charged me $12.

Typical US West, Qwest, Century Link. Placed the same order for new service twice because first order never entered by service rep in system. Took two and a half hours to place both orders on phone. Purchased modem that never arrived by install date. Received no documentation or instructions either by mail or e-mail. Installer arrived, and claimed MPOP box could not be opened and had security screws from prior company. He suggested that I needed to call previous company to remove their box and left.

This is the worst company ever. They charged me a lot of money on internet. My bill went up. When I called them to make a payment they said not. Now they want me to pay others people whoever were living in the house for me to get the service back… Can you believe that? This is crazy...

While trying to find out why my Verizon account was suspended by CenturyLink, I was told that it was for non payment even though the email that I received only stated that Internet would be affected. Called the customer service department - got switched to repairs even though I pushed the number for billing. Called my bank, got tracking number from them to prove that payment was made two days prior. CenturyLink couldn't find payment even with the tracking number - they were happy to suggest making an additional payment and when the other money cleared I would have a credit on my account - lucky me!