CenturyLink Reviews

Contract price of 34.95 internet only (10 mbps) is doubled by CenturyLink's presumed expenditures on taxes, surcharges, etc., which are summarily passed on to the customer. Now they add the 'convenience charge' of 3.50 bringing the contractual price of 34.95 compounded by the fees CenturyLink passes on to the consumer that brings the monthly bill to 65.66, for a total of 69.16...69.16/2=34.58...false advertising much?

$3.50 so called 'Convenience Fee' for paying my bill with my credit card online. What total **! CenturyLink ought to take care of their customers, not steal an extra couple bucks from them every month. LAME!!!

CenturyLink Sales people will lie to you just to get your service. But beware! When you receive your bill, the service they told you is "free" will be charged on your bill. To start with we had to move suddenly so never paid our last month bill while searching for another place etc. When we got settled and called CenturyLink ready to pay the balance and set up our internet; my daughter talked to a guy who flirted with her and even sang a song to her. When she told him she would like to pay the old bill he said, "That is ok, I will take care of that for you." She said,"What do you mean?" He said he wiped the account clean and put us down as new customer. I found that a little weird, but he assured her everything was fine. He got us back on. We enjoyed our internet. About 5 months later we got a bill of our old account as kind for payment of 273.00 from a collection service. Lie #1.

Sure relate to many reviews here. Hope sharing my experience helps. When I initially contracted for Internet, the modem malfunctioned from day one. Multiple service request calls frustrated because no tech service was available for a month. A tech scheduled to be here within a 4-hour time frame. Tech was a no-show. Called to make another appointment. Again, no-show and no call to let me know. Three months later, a tech comes, said he too felt that the modem was faulty, had another modem in his vehicle, exchanged it and gave me a prepaid postage box to return the bad one. When I mailed it, I got and saved a receipt to prevent problems. This modem I bought works fine after 17 months.

After 5 years of virtually issue free service, my internet provider went off of business. I already have DirecTV so I thought I'd try CenturyLink. Bad idea. There seems to be issues every other month or so. Problems with billing (after spending hours to get it straightened out, months later the same issue will occur!), I have had to get 3 different modems, the help centers take forever, their technicians take weeks to get out to your house and when they finally do they tell you that you again need to order a new modem! If you call to complain/cancel service they tell you, even though you are completely dissatisfied, they basically tell you "too bad now you have to pay a fee" to end their ** service! I miss my old provider...

CenturyLink has to be the worst company I have ever done business with. They try to scam you on each monthly bill by adding charges that were never agreed to. Each month I need to call the company and get my bill corrected and have the appropriate credits applied due to their billing errors. As soon as AT&T U-verse is available I am switching. I have AT&T at another house and never have any problems. CenturyLink is a nightmare to do business with.

If less than one star was possible, that's what they deserve. Never reached 25% of their up to 40 megs claim. Final bill was $94+ then received another for $70 after service had been off for over a month. Introductory rate is a gotcha...don't sign a contract.

When initially ordering Prism/CL, I called in multiple times and was told about multiple offers. It was obvious that they would rather sell DirecTV than Prism as almost every call indicated I could save money by going with DTV. I admit I am cheap. I want the best deal because will be stuck with it for 2 years. I negotiated a free set top, free HBO, a Prepaid calling card, bundled Verizon bill, etc. All was done over NUMEROUS calls, and with a notebook full of offers, negotiations, comparisons with of advertised offers, call times and durations, names, and notes from my phone conversations.

July 5th I ordered internet service through their website, which advertised as $35.99 for 10mb and no activation fee. I had 20 days and it sucks!! I mean it really sucks... so called and cancelled it. Of course they attempted to put me back in their service, but I declined all their offer!! Because their speed is sucks!!! Now I received the bill and shown 219.62 with cancellation fees and activation fees... Now I have been calling 3 times over 30 min on each time for explaining this story. Please everybody who reads this... Don't you ever think this is happening to only me, they will do this to you and your life will be so miserable during those time to fight with them for these charges!!!

My experience with CenturyLink over the past couple months has been awful. We originally got just internet and eventually added Prism to our account on a year contract with a reasonable monthly cost. When our contract was expired, my wife called to either cancel or negotiate a lower monthly rate. They said they were willing to give us the same service for $105.00 a month. The next bill came and we were charged $150.00. My wife called to have them correct the billing, and she was told that the $105.00 rate is not possible. The guy tried to tell my wife that we agreed to a 12-month contract at $150.00 per month, so she explained to him that she agreed to a contract at $105.00 per month and he can go check the call recording to verify. The guy then let up a bit and tried to negotiate to a $120.00 per month contract. My wife, being very irritated at this point, told the guy to just cancel everything.

I had a sales person stop by our house on multiple occasions and try to sell us on their fiber, which we agreed to. We agreed to a $49.95 plan that included internet and phone. We do not use phone but they assured us that this is the best price for the internet even if we did not use the phone. By the end of the paperwork the plan went from no contract and $49.95, to a two year contract and $61.00. We were a little miffed but it was cheaper than what we were paying with Comcast.

Everything about this service is a SCAM!!! DO NOT GET TRAPPED WITH THE LIES THEY FEED YOU. They said I was signed up for an internet promotion for $44. I have been overcharged hundreds of dollars, every month they get it wrong and have to credit me back. 4 months and countless hours spent with incompetent employees, transferred more times than I could ever count, they are unable to offer me a promotion and it will be $100+ dollars a month for internet only. What a waste of time and an entire team of incompetent employees with the worst call centers I have experienced in my life.

Had internet with them for over 2 years. Terrible experience. Terrible service. Spent hours & HOURS on the phone with them - they always came up with excuses telling me from their end my internet is working even though I could not pull up a simple website. I tried 2 different modems/routers, had tech calls walk me through several reboots, had technician come to my home. Nothing helped & they refused to refund anything. I finally made the move to another local provider. Gave them the shutoff date which they confirmed 3 times. Guess what. The shotty service was shut down days prior to the agreed date. Sigh - if you're a current customer save yourself, cut your losses - good riddance. If you're a prospect - BEWARE.

Never again will I ever use CenturyLink. We cancelled our service with them because the area in which we live is very spotty. We cancelled our service and we found out we were under contract from our final bill. I called to dispute the charge. Everyone in customer service told me "On your bill it shows that you're in a contract." Okay - that's fine but we don't get paper bills. We go online and click "Pay Bill" and pay the bill. On that screen it does not say anything about being under contract. I escalated the call many many times. I was told they would review the call and call me back. I never received a callback and when I would call the escalations team refused to take my calls and said the charges were valid. It's $144, come on CenturyLink - that's nothing for you. Never again.

My setup was fine. I called a couple times over a course of 3 years for connection issues, but my concerns were resolved quickly. I was fairly satisfied. However, I planned to move as of June 30th, so I called ahead on June 4th to cancel my account effective June 30th. I was charged a full extra month on July 14th, so someone did not process the cancellation correctly. I was passed from rep to rep until I verified that I would be refunded. I was not provided a time frame of refund until I called back 8/9 only to be told that it would take 30-60 days to get my refund. So, money was taken from me even when I went through the necessary steps to cancel, and then it is in hold for another 2 months. Truly ridiculous internal review processes in place that have no value in place for customer service.

My 94 year old mother who lives by herself in a rural area has been without phone service for four days as well as 5 of her neighbors. Upon calling CenturyLink to report this outage I was advised that their test showed nothing wrong and that a technician would be scheduled in a week to look into the problem. No matter who I talked with, I could not convince them that this was an emergency situation that need to be looked into now and not in a week's time. People are without a way to contact emergency services. Being in a rural area cellular service is not a option.

I have had repeated problems with the DSP internet service and their customer service is horrible. The system sends such a slow signal, 5.54 Mbps for the download and 0.439 Mbps for the upload. Try to run 2 devices at this speed and it crashes. I purchased 10 Mbps service and I expect something close to it. Their "techs" and I use that word lightly apparently just want to hang out in their cubicle all day. Their methodology of fixing it is to tell you to reboot the system, check connections, and tell you everything looks good from their end. After doing this 7 times you would think that they would get a clue that something else was wrong, and for them to send a tech to check their connection to your house cost 85 bucks. I am currently looking for another internet provider and the landline is gone for good measure.

I need answers from someone about what can be done about this company. Today was the last time I was put on hold for 45 minutes or more! Or is this how your customers are treated? At this point I am beyond frustrated, and in disbelief about your company. I was going to file a complaint with the Better Business Bureau, but I see you are not part of that, and I know why. I have clients of my own and I would never... ever dream of treating them this way at all, I will continue to email every email address I come across until something is done!

1st my internet service is very slow from 4PM to 10 PM in the evening hours. 2nd I tried to make a telephone call to a service rep (Currently internet connection is so slow the web pages will not come up correctly) - (1) An Asian speaking person answered my call and I could not understand her voice communication - This person spoke very bad English as each sentence was not understandable. (2) After 20 plus minutes this person transferred me a English speaking service rep and after 10 minutes the service rep identified that his responsibilities were out of my region. (3) I was then transferred to my region and after listening to music and waiting another 20 minutes I just hung up!!!

NO STARS! Everyone is incompetent at this company. They are snakes with very deceptive practices and pricing! I will be filing a complaint with the FCC. Customer Service just passes you from agent to agent and you have to re-explain yourself. All of these cable/phone companies are bad, but this one is by far the WORST.

I don't need to watch the TV to get a weather report. I don't even have to look outside my window. I just go to my computer, and if there is no internet... then I know it's a tad windy out, drizzling, pouring. Thanks CenturyLink for this neat feature! But, if the service goes out, in, out, in... then does that mean something is wrong with your crappy equipment? We are now subject to paying a "rental" for your modems. Are we also subject to pay when we have no service? It sure looks that way. I think it's time to spend some bucks (with the bucks we supply you with) on updating equipment that doesn't seem to stand up to any kind of lousy weather. I feel bad for folks in Seattle, as I hear that it's quite rainy there sometimes. CenturyLink... it's time to earn the money we pay. Thanks!

I've tried to register for, and gain access to the "control center" for my account a few times. Each time I just end up giving up. Each time I tried over the phone. Each time I wait at least 20 minutes only to be "transferred" to someone that can help me at which point I get disconnected!!! Their customer service is definitely one of the worst. They just simply don't care, but what are you going to do? Switch to Cable One? They're awful too!!

Folks opt for CenturyLink for their low internet prices but I strongly recommend staying as far away from them as possible. They overcharged me on multiple accounts, and with AutoPay set up it becomes very difficult to trace and get money back from these guys. Customer service is terrible and internet speeds are horrible. Stay away, as much as you can.

After seven months having CenturyLink service I have decided to donate my organs and my life savings to my local medical institution for the mentally ill. What was I thinking when I called this ** service company in order to be able to have contact with the outside word. In 1969 we landed on the moon. We were using Zenith Tube Radio. Better service! The kicker is, they record the conversation YES? Well, I asked one of their reps over the phone if he could repeat last conversation. This is when I was put on death hold. It's been two weeks now and I still can't get customer satisfaction. My question to the people I talk to over the phone is, what exactly does additional costs mean? And we go again with the death hold. I have the solution for every one involved. We all pick a day on the calendar and cancel our service all at the same time.

Completely overpriced for terrible service. Can't have more than one person on the Internet with is being **.

Internet is horrible. Always cuts out. I have a download speed of 5.58Mbps and a upload speed of 0.52Mbps which is ridiculous. Should not have to pay for such low quality internet, so they need to step it up or refund money.

Consumer beware. Signed up for CenturyLink internet and Prism TV service. Chat sales agent quoted approx. $75/mo for both services for 1st 12 months, approx. $130/mo starting 2nd year. Now, my actual current bill, even threw in late payment fee when I've paid bill in full before due date each month. Also have additional $100 on bill for "un-returned" STB that was returned to sender by UPS as ended up not needing. Internet Monthly Charges 39.95. Related Monthly Charges 11.98. Late Payment Charge 7.00. Taxes, Fees & Surcharges 0.70. Total Internet $59.63. Prism TV Monthly Charges 56.97. Related Monthly Charges 24.46. Usage Charges 11.98. Taxes, Fees & Surcharges 11.43. Total Television $104.84. Total New Charges $164.47.

The CenturyLink sales rep assured me that it would be $30 cheaper per month to bundle internet with a home phone, despite us only needing internet services. Don't! Our first bill just arrived and it is way larger than they promised. After an hour on hold, a CenturyLink employee told me it was actually way cheaper just to have internet, since the phone bill had about $50 in hidden fees per month. After another hour I changed my services to just internet, but even that had a charge to "change my account". What a joke. This company is actually straight up taking money from people and misleading them. I know I will never do business with them ever again.

CenturyLink is absolutely horrible! The service and speed of the internet is really bad! My internet is not worth the amount they charge for it and the amount they charge is continuously going up while their service is going down. Every time I call in I'm on hold for over an hour! That is not a replicable company by all means! If CenturyLink is your only choice of a internet provider save yourself some time and headache. Do not get internet at all!!!

My rented modem was sent to my billing address instead of my mailing address after I specifically told the lady I was speaking with to send the modem to my mailing address. I was able to retrieve the modem anyways, but I noticed my apartment didn't have a phone jack to connect the internet modem, so I set an appointment with CenturyLink to get one installed. They told me it would be $100 to have a technician install the phone jack and I was fine with them adding it to my bill. They set an appt for Aug 5 with a time frame of 8am-12pm.

I have had service Michigan Bell, N.J. Bell, Southern Bell, United Telephone (now SPRINT), and Southwestern Bell (now AT&T) previously. This is the only dial-tone provider that reported a successful installation without bothering to connect my house to an outside line! And that's just the start of their incompetence. BTW they hire people "canned" from other phone companies. Always having intermittent failures, not able to complete calls while my cell phones can. Customer service is a frustrating nightmare 'cause whoever you talk to is convinced that they are not the right person and redirects your call to another idiot who will tell you the same thing.

I agreed to a one year contract with a $29 monthly promotional discount for Internet service with Centurylink. After 6 months Centurylink deleted the $29 promotional discount and charged full price. Centurylink insist that I still have 6 months remaining on the one year agreement and will not explain why they have deleted my $29 promotional discount. When I requested to cancel the service they threatened a significant early termination fee.

We closed our account in April and I mailed back our internet router (using one of CenturyLink's prepaid labels) in May. In June we received a check for an overpayment. I cashed the check and confirmed that our account was current and closed before throwing away my receipt. In July I received an email saying our account has a balance. I looked up our old account and they are charging us $100 for the router. Basically since I don't have the receipt there is nothing I can do but pay for the returned router. I'm beyond frustrated and feeling like I have been scammed.

Centurylink has been horrible. I'll never use them again. The beginning process was confusing. It was explained how we'd get our equipment. We finally got it and over the next month the service was slow and unacceptable. Each time we called we'd get pretty much nowhere. We were hung up on numerous times when we'd call with issues. We have cancelled and had questions about our bill and again just hung up on if the call was at all a problem for the rep. They must be instructing them to just hang up on customers if you dont want to deal with them. DONT USE THIS COMPANY, COMPLETE WASTE OF TIME AND MONEY! HORRIBLE CUSTOMER SERVICE.

They quoted me one thing and charged me 4X the amount quoted. It took almost 4 hours of being transferred, put on hold, hung up on, going online, chatting, getting disconnected, etc. I finally asked to speak to a manager of a manager to get part of the bill taken care of. This company is completely disreputable. DO NOT DO BUSINESS WITH THEM!

I cancelled my account and 4 months later I still get billed. I pay the bill then receive a check back for overpayment. After being transferred between billing and financial department services for 1.5 hours I finally got the response that billing couldn't help because my account was cancelled and financial couldn't help because it's a billing issue. My resolve was to file a complaint with the FCC as well as the Corporation Commission of the State which seemed to get a response quickly from CenturyLink. I will see if it is actually resolved but that would be my suggestion after contacting CenturyLink.

I notified CenturyLink approximately two months prior to our move that we were moving out of town. I asked if there was anything I needed to do. Was told nothing - that they made a note of the move date (May 31st). August 4th I received a phone call from CenturyLink asking where the router box for the internet was because they never received it. I told them that I had never been given instructions on what to do with it so I left it in the house when we moved. The representative from CenturyLink then told me that I had to pay $103 for the router. What?

Got rid of this pitiful service April 7. Had to nag them for 3 weeks for the label to send the router back. 2 months later they took $92 from my checking for an unreturned router. UPS says they can't trace unless I have the routing number. The company says they have no record. Multiple phone calls and they have done no searching. The problem is on their end. Just another way to rip off the public. Will call them again today and am sure they will know nothing. UPS says they generated the label, they should have the routing numbers.

We have been trying to get internet and WiFi back on for over three weeks, they turned it off after taking the payment and nobody there knows why or how! One of their solutions was for us to go next door and ask our new neighbors to cancel their service, ridiculous. So after three weeks we now have gotten several bills where they are now charging us 170$ for turning our service on, and they still don't know how it was turned off! We have been on the phone with them for hours and hours. This is the worst company we have ever dealt with and I don't understand why they are still in business!

Spent over an hour being transferred to different departments, waited on hold for over 10 minutes every time they transferred me and had to repeat my issue only to be told I was in the wrong department. Waste of my time and seems like the goal was to tire me out and make me give up and continue to pay. While on hold repeatedly told to get online to get better customer service. My issue? I had been paying for Internet for over a week and they never connected it. If I hear "thanks for your patience, let me connect you to that department" one more time I'll scream. Crap customer service given by a company of thieves. Best part? After that, I STILL have no internet. The entire call was wasted and I get to start over. I HATE CENTURYLINK.

I called last November 2015 to hook up service for internet and tv. The tech showed up on the day I asked for. But that's where it went bad... first I didn't get any bills from them except a disconnect notice in January. I paid it and thought things would get better. We bought a house in March 2016 and the community only uses CenturyLink as a internet provider. So I called to have my services switched to my new address. Was informed that I would not be able to get Prizm but I would have internet. So after calling and calling their so-called customer service and not one person knowing what to do I had no internet or tv for 22 days but still got charged. So I asked them to cancel and restart a new account for me at my new house. I was told "yes we can do that." They said they will send a tech out to setup my modem and get it going.

We have been CenturyLink customers for nearly twenty six years - yes 26 years! We happily signed up for internet and even Prism TV when it became available in our area. We continued to have a bundle (phone, internet and TV) for several years (ten or more with TV) and in the beginning our bill was manageable but over the years we experienced career changes/pay cuts and were able to get promotions and discounts to keep us as customers. This past winter our bill had crept up to nearly $200/month so I called and spoke with someone about downgrading our Prism services in order to save money. They agreed that my billed could be cut to just over $106/month with the change in services.

Service is mediocre at best when the internet isn't down (about 50% of the time). Their customer service is the worst that I have ever experienced out of any company. They are very rude, will hang up on you, and transfer you over and over acting like someone else has to handle the issue. They are very dishonest! They knowingly make mistakes on your bill hoping you just will play it and not notice. If you do catch the dishonesty they play the phone game with you hoping that you will just give up and pay the ridiculous bill. I have spent 8-10 hours a day on the phone with them for 3 days in a row.

I was sold on an internet plan for $34.95 initially being told my area could only get 20 Mbps. I was a bit concerned about streaming capabilities with that rate so I had asked if I could cancel because of dissatisfaction with speed and was told I could, which seemed great. The speed was not good enough and I called to cancel, that is when I was told that my area was approved for a faster, 40 Mbps speed and the person I spoke to told me that, for my inconvenience, that I would be credited $30.00 for my bill. So now I'm here with a bill for $107.82 with no credit of $30.00 which was promised and not the agreed to price. The person I spoke to on the phone not long ago told me that a phone line was attached to my bill which would lower my bill to $39.41 a month. She said she didn't know why they do that. But that correction won't come into effect until next month's bill and I would have to pay the $107.82 for this first month.

Centurylink is by far the absolute worst company I have ever dealt with. I had an appointment to get internet and Prism TV installed at my home, but no technician ever showed up. I called them and after being on hold forever, I was told that there was a problem with their system and my order didn't process so a technician did not know to come to my house. Ok, no biggie, stuff like that happens. What I expected was for them to send a technician out within a day or two of their screw up. No. I have to wait over a week now. So I have to take another day off of work to go sit and wait on a technician that may or may not show up.

I recently experienced my internet service response with CenturyLink was very slow to the point that sometimes it would not bring up a screen requested. First, I thought I may have a virus, however working with my anti-virus people, my system was clean and that was not the cause. While on with them, he ran a line speed test which showed a download speed of 1.12 mbps and upload speed of .11 mbps. I am being billed for 10.00 high speed internet service. I called CenturyLink that same evening and the customer service got me to a service technician which determined that the line speed reading were correct and also that my modem was obsolete. He would send me a new modem, UPS Next Day and write a work order for a line tech person to come and check the lines.

My internet service is so slow at times it just stops. I am told I have the top speed for my area. When I question that speed there was a pause and then an excuse. "We have not upgraded our cable in your area and have no idea when that will happen. Try calling customer service." That is a real joke you get a answer out of a can. Not sure at this time. These people need to answer to someone.

I wouldn't recommend this company to my worst enemy. They are the pits. I ordered service and the tech never showed up for the appointment. I called and was given the bum's rush from person to person. Took me a couple of hours to finally get to talk with someone. They told me the tech had connected me. I informed them that no one ever showed up, that I have an old desktop computer that is wired in at the back and there was no connection, no equipment, and no tech at my house. They were so inept that I decided not to use their service and told them so. I went with another company, about whom I have no complaints.

Two months ago I cancelled my home phone line but continued with their internet access. The next two months I realized they were billing me for two home phones with all options. So I called to get them cancelled specifying to just leave internet. After hours of being put on hold and transferred, they said the home phones would be discontinued. The next business day the phones were off and so was the internet. It took hours of being on hold and transferring to finally get it thru somebody thick skull that I wanted the internet to stay on.

I had to do business with CenturyLink because their mere presence in my neighborhood disqualifies me from subsidized satellite. Speeds are slow as others have mentioned but my biggest concern was that they mercilessly punish you with fees, while at the same time constantly make errors themselves of which, of course, you are not entitled to charge *them* a fee. I've been overcharged by Century Link about 50 times (no exaggeration) over 6 years. Each time I had to call and beg for as little as a 5 dollar error back wasting my valuable time. How is that possible you ask?

I requested a speed upgrade for my current internet service. The technician botched up the upgrade but what was worst was that the upgrade never got process in their system. Had to wait a whole business day to get any help because their advertised 24/7 helpline is not 24/7. Then they stated the technician would be done with the repair by a set time... He showed up 4 hours later. Then they charged me for having the technician come over, noticed my service was working just fine before the upgrade. Worst experience I ever had and I was without internet service for almost 7 days and they're still charging me for the whole month. My monthly $40 bill went up to $200 just for a speed upgrade. I cannot recommend CenturyLink regardless of how much cheaper they are compared to the other competition. Save yourself the headaches and troubles by avoiding them at all cost.

If I could give them zero I would. I called for internet rates. The woman I spoke to was incredibly rude - so much so that I asked for her name (because I was going to complain) - she talked over me about "bundles". I explained I didn't want a bundle and she then said she would research what was available and abruptly put me on hold for 15 minutes. The only reason I stayed on hold was that I wanted her name. She came back and told me that if I wouldn't bundle that it would be $70 and I needed a 5 year contract to lock in the rates (you can't make this ** up!). When I again asked for her name - she hung up. CenturyLink if this is how you do business I'll pass.

Initiating service and setting up: 2 of 10. It's only a 2 because the service tech who came out to troubleshoot connectivity issues was a nice guy. Transparency: 0 of 10. No bills received by mail, email or carrier pigeon for the first three months of service. When I became suspicious of the lack of bills and called CenturyLink to get to the bottom of it, they told me I had all sorts of late charges for not paying bills they never sent me. Customer service: apathetic when you can finally get them on the phone. Tech support staff are overseas which would be fine if they were effective in communicating about technical networking issues in English. Many are not unfortunately. Internet service: upload speeds are terrible but I can't complain about 10 mbps when I live in a rural area. I'm happy to have broadband out here. I'm with CL solely for lack of options. The only positive comment I have about CenturyLink is that they're not Comcast.

If I could give negative stars - I would, but it wouldn't let me. I have NEVER written a bad review, as it takes too much energy to complain. However, my experience with CenturyLink is one that needs to be written, so that they can read what a beyond ** job they are doing, and to warn others. I don't know how this company is still standing since I am one of many that have been screwed over. Basically, this is the right provider for you If:

Website seems great however the people you deal with can never give a clear answer and although you guys take our money to provide a service it takes forever for them to show up and even when you do they say, "Let's see if I can connect you today or if I need to have a cable dropped." Go figure cable drop. 3 weeks later you still have my deposit and I am still without services. Now I cancel... takes 30 days to refund you... really... it only took roughly 5 mins to take the deposit but a month to return it. These guys should honestly be ashamed and the customer service is horrible. Honestly it's horrible. I would never recommend your services to anyone and I will be deterring anyone I meet that even mentions their name.

Horrible Company. Had an appointment from 4:45pm - 6:00pm, and they called me at 4:30pm telling me that all the techs went home and they couldn't come to the appointment. So Angry.

Ten years ago we moved from Las Vegas to Salt Lake and signed with CenturyLink. It was the biggest fiasco ever! It took over a year to straighten out the mess and billing with them. We cancelled our service and didn't want to deal with them again. Three weeks ago we signed up with CenturyLink and DirecTV because we thought they might be better to deal with. They assured us they had a better PR relationship. We were promised by two different salesman that we would receive a credit on our bill and a gift card for signing up with them. Now they say they can't give us the credit or card even though it was offered by two different salespeople. I even have their names and employee numbers. Once our contract expires, I will never ever deal with CenturyLink again EVER! They do not keep their word and live up to what they promise.

I was a CenturyLink customer for only 3 months. When I had made the appointment to get internet and phone service set up, it was scheduled for a Thursday between 11 am and 3 pm. The technician showed up the following Tuesday around 1 pm while I wasn't home. My fault I guess, because who isn't home on a Tuesday afternoon? Name one person. You can't because everyone is obviously home every Tuesday at 1 pm. I received a call about "missing my appointment" that Tuesday after the fact. I suppose it's a waste of resources to call me and tell me ahead of time. Hitler didn't tell Poland in advance before ruining their day, so why should any of us expect CenturyLink to operate any differently than the Third Reich?

Bad service: I signed up for CenturyLink Prism TV and internet service in December 2013. The service I signed up for, as advertised by the door to door salesman, was 20mb/s download speed. I was never told that this 20mb/s speed would be affected by TV usage, in that TV and internet shared the same bandwidth. Sometime since then, CenturyLink decided that their TV quality suffered. As explained by the CenturyLink technician, CenturyLink therefore capped the internet speed at 10mb/s in order to improve TV quality. That is, rather than sharing the same bandwidth, the TV had a dedicated bandwidth and the internet had a dedicated 10mb/s no matter TV usage. I was only told this after having a technician out to troubleshoot slow internet speed. After technicians tried to speed up internet to the 20mb/s advertised to me, they were only able to speed up to 12mb/s, even with another line.

I tried to sign up for CenturyLink online because they had a deal for free connection but they don't give the option to not get the modem. I have a modem. I called and told them I don't need a modem. They said they could sign me up over the phone and then give me a number to call about not needing the modem. They got me all signed up and then I called the number they gave me and found out that my modem will work just fine on their network but to get one anyway and then send it back if mine works.

The first year was great. Then my bill went from $30 to $77. I called to have it reduced back to its old rate or I was going to have to cancel. They agreed to reduce. But then the next month was even higher at $88. I was told it would all be taken care of and have numerous recorded phone calls and chat transcripts. I was then told I would get a higher speed for the same price, then I was told that was impossible so I could get the same speed for $22. I was told they would have to charge me $65 to have a tech come out to do the speed change. Then the tech called and said he didn't have to come out for such things. A couple weeks later (today) a tech came out and said he was there to install new service. What a joke.

Switching from Charter Communications to CenturyLink/DirecTV is without a doubt, hands down, the absolute WORST experience I have ever had in dealing with customer services in my 62 years of living. There is an old saying... right hand does not know what left hand is doing... fits this company to a T. I was quoted a very reasonable price, but when the statement came, it was quite different to the tune of an additional 80 dollars per month, making it 25 dollars more than what I had been paying at Charter!! This bundle deal of theirs is a joke. 2 separate companies trying to form one... not working.

I wanted internet and phone from this company (landline) and went to their website and selected a plan that had same pricing for three years. First bill was triple the cost. No one to talk to... they blamed it on an additional $40 in taxes plus other items. Next bill was $250... and my plan was supposed to be $64.00. I have been on hold, hung up on, lied to, etc. and finally reported them to the Oregon Justice Dept who did look into it as they had so many complaints about this company. Then a CenturyLink employee told me she was sending me a "plugin" that would eliminate the high taxes because it went to another company - Verizon. They actually sent me a modem. Then they cut off my phone for 2 weeks and it took their installer almost five hours here to try and reestablish my phone number of 11 years because not only had it been ported to Verizon by this CenturyLink employee Jennifer ** but it was sent over there as a wireless plan.

I have been trying to resolve billing issues and consistent service for over a year. I was told if I put my bill on auto deduct it would be this low amount. I never saw that amount. It has been twice the quoted price. When I called to ask about it they claimed that it was a one time offer or no one would have told me that. My service is sketchy at best in this area with only 3mbs I have to click and wait. This is by far the worst Internet company I have ever had to deal with. I recently suddenly have no service for last 2 days. I cannot get through either by phone or chat. When my contract is done I am done, and cancelling my service, or I should say lack of service.

This is easily the WORST and UNSTRUCTURED company I have ever dealt with. They are not transparent in their billing and they will hit you with hidden fees. Just wait until you call their customer service. It's laughable. If you call to pay a bill, they will take care of you real quick. If you call to question them or dispute something, they will transfer you around AT LEAST a dozen times and sometimes they will straight up hang up on you or transfer you back to the original computer robot. It is absolutely atrocious. They suck.

CenturyLink has the worst customer service ever. I called to find out why my bill was so high after removing the 30 day trial Prism TV offer. I was hung up on, transferred 7 times to several depts, told I was being transferred to a supervisor/manager just to receive a voicemail. My bill still has not been fixed. I was told it will take two billing cycles before I will see a $40 credit because they overcharged me for the prism tv.

Four months ago I called CenturyLink for new internet service. They sent me a modem and never turned on my service. I called them and they said that my account was closed. So I had to start all over getting a tech to come out and turn on service. So it took me three weeks to get service turned on. I ordered the turbo but they connected basic only. I called and they said turbo was not available in my area. So I cancelled service after ten days of terrible service and unhelpful customer service. After that I returned CenturyLink's equipment and paid my final bill.

On July 18th I tried to add a phone line to an existing internet account on the 18th, which was supposed to be turned on on the 22nd. When I came home on Friday the 22nd I found out we had no internet service and no phone service. My acct got cancelled. Tried contacting customer service, no such luck. Contacted customer service on chat. They informed me about my acct being cancelled but then mentioned that they showed I had activated a new acct that started on the 8th of July, which I still to this day have no idea of what they were talking about. While on chat and finding out about this information, the agent then tells me "We are going to have to activate an acct as a new customer." Why are they not able to just reactivate my acct as it was?

I moved at the end of 2015 and at the time, CenturyLink was the only service available on my block. I had been with them before and did not want to go with them again, but I had no choice. A service rep talked me into Prism, when all I needed was Internet. Prism is so bad that I would not take it even if they paid me to use it. It is almost all advertising and repeated programs, none of which interest me. Anything I want I can get on broadcast or over the Internet. Now I am stuck paying until the end of the year. What a rip off!

CenturyLink told me they would give me high-speed Internet and HD TV for an awesome deal of about $90/month. It's been four months and I've seen numerous extra charges ranging from $50 to $150, along with 60Mbps download speed less than I was told. Since the beginning I've spent about 8 hours on the phone trying to resolve these issues. I've never been transferred less than twice, and have been transferred up to six times and they had to "research the issue further".

The only reason why I have a contract with this company is because they have a contract with my apartment complex. I haven't even begun services with this company yet and I'm already having difficulty getting started. For the past three weeks all I've been told was will get your services started and I keep getting delays delays and more delays. Even worse is that the customer service representative always has a way to try and upsell you on Services instead of trying to solve the problem.

Terrible customer service!!! I called around 4:30 pm on Friday to their customer service department and I get a recording stating their call center is closed. And to call back during business hours 9am - 6pm, local time, Monday - Friday. I'm calling at 4:30 pm local on Friday. Apparently they leave one and a half hour early on Friday. I decided to try their chat line service online at 4:40 pm and was chatting with a representative within a minute. He couldn't help me out so he transferred me to another representative. I was #22 on the waiting list. After waiting one hour and ten minutes (4:50 pm) I get a message stating "there are currently no available agents to interact with you." WHAT?!? Why can't I get help? Cancel my service please!

This company is crap from top to bottom. Sales reps made everything sound great and I felt like I was getting a great deal. It turned out I was getting horrible service and getting nowhere near the internet speed that I was "supposed" to be getting. I just got off the phone with a rep from CenturyLink and she stated that even though I'm paying for up to 12 megabits per second, technically I could be receiving much less than that because it's "up" to 12. For months I've been testing my internet speed and its been ranging from .35 to 4 mega. .35 haha wow that's an absolute joke, however they claim that it's up to 12 so tough luck. If you are considering getting CenturyLink, don't make the same mistake I have made. Once my contract is up in a few months I will do business with anyone else, even if that means paying a few more bucks because CenturyLink is a complete joke.

I wrote a negative review about CenturyLink and my experience with them. I just wanted to update that and say they have responded and addressed my issues. So far okay.

CenturyLink is currently the only ISP in the area that doesn't have a data cap, so it's my only choice. After several years of working from home and suffering through the sub-megabit speeds and 10-20 hours of downtime a week we've decided to just cancel the service, sell our wonderful house, and move somewhere else where they, hopefully, have never heard of CenturyLink.

I would NOT recommend CenturyLink to anybody! This company is absolutely horrible. First we scheduled a day to have our services installed and nobody showed up! So I called later that day expressing my concern about nobody showing up and they scheduled another day, well when that day came what do you know - nobody showed again! This happened with nobody showing up 5 TIMES!!! At this point we had been paying for 2 weeks of service that we still had yet to receive due to them not showing up on scheduled days! Finally the 6th time was a charm and we got our services!

CenturyLink is awful in every way! On a residential scale & business they are absolutely horrible. I've dealt with them at work and I have CenturyLink internet at home and they can NEVER get the billing right. Their bills are SO confusing that its very hard to understand what they are even charging you and why. I have to call them almost every single month to fix either my bill or my mom's, which they completely screwed up over and over, and finally fixed after over 3 months of getting it screwed up.

2 hours on the phone. Lied to, manipulated, told to disconnect and reconnect service in order to get a promotional rate. On hold 20-30 minutes at a time. Worst customer "service" ever experienced. It is clear from other reviews that this is their standard operating procedure. It's a shame there are only 2 providers to choose from in my area and they both stink. Where is the internet provider who actually cares about customer service/satisfaction?

We moved out of the service area for CenturyLink, our new home is not is CenturyLink service area therefore we had to terminate services. We got a bill in the mail for an early termination fee of $200. $200!!! We would have loved to keep CenturyLink at our new address. We really did like the service they offered. Had been with them for years. Called and talked to rep on the phone to see if they could decrease term fee or void. Was told there was nothing they could do because "they didn't initiate our move." Explained to them that we were satisfied customers up until this point. Then asked to be put on a payment plan, because I wasn't about to just give them $200, was told that was only an option for active customers, even though our final bill states to call and set up payment options.

Horrible company. Could never get a bill that was correct. Many hours spent on hold with them. I would pay the amount the rep told me to pay then the next month it would be wrong again. At some point they took long distance off of my phone. Sent me a bill for almost $500.00. I had phone and internet service. I canceled all service with them and requested a detailed bill. That took forever to receive. It has been a nightmare with no end in sight. They have turned me over to a collection agency. Maybe the collection agency will be easier to deal with. Good luck dealing with this company. I was only with them for about three months before I cancelled. $500.00 For three months of phone and internet.

My mother's account suddenly doubled in cost. Tried to go on website to change package and only options are phone or chat. Have tried many times to contact and both never available! It seems they are intentionally making it difficult to change your service options. This and other issues I read about here should be reported to the FCC.

I looked up on the website of CenturyLink and seems inviting, hence, I tried to switch from Cox to CenturyLink. Planned to switch to CenturyLink all of my 3 homes. I did my primary home first and told person I talked to that I definitely would keep my current telephone number with Cox. A technician came by on our appointment date but when I told him of keeping of old number told me that he did not know about that. He said I need to call the office again and tell them what I wanted. A technician came by again and successfully changed my provider from Cox to CenturyLink. Then, I called them again to switch the provider of my 2nd home. I talked to somebody and we already closed the deal, told me the account and order number then transferred me to a department, sales department. The person I talked to this time could not understand what I was saying and what I wanted. I hang up thinking that I got the wrong department.

I should have followed my instincts when I responded to a mailer from CenturyLink in October of 2015. The promotion was unlimited wi-fi and free router. When I called in response to the ad, it was a different story. The cost would be 29.95/mo plus $8 for the router rental. I told the agent I had the promo right in my hand and would e-mail him a photo of it. Then the agent backed down and said I could have the deal and he would send me the router and set a day to turn on the phone line.

I moved to Rolla Mo and set up internet with CenturyLink. After having internet service for 2 months I had not received a bill. I called CenturyLink regarding me not receiving a bill and was told that I should receive one in a week or two. A month went by with me not receiving a bill so I contacted CenturyLink again asking for a bill so that I could pay for my internet. I was informed that my account was set up so that I would not receive a bill but that they would correct the issue and send me a bill. Another month went by without a bill so I called again. Again I was told that I would receive a bill but that I could pay online.

There was a time when the telephone companies were reliable. CenturyLink is a joke! I ordered a single phone landline for use in emergencies. Whenever I use this line there is a lot of static and people on the other end say that they have a hard time hearing me. I've changed out phones so I know it's not the phone. I called tech support and they were extremely unprofessional, as if they were talking to a 5 year old. This was after being on hold for almost 30 minutes. He gave me a song and dance about sending a technician out and when I told him the time he assigned wouldn't work he gave a heavy sigh.

Every time I call Centurylink, I get disconnected. I am beginning to think that they do it on purpose. It is a phone company for crying out loud. This should never happen! Today I was put on hold for over 30 minutes and then the call got disconnected. I was so angry. And they never give the same information twice. I called 3 times today and got totally conflicting information regarding my account each time. They gave me different prices that varied wildly. In the past I have been given wrong information that they held me accountable for. No one seems to know what they are talking about! Such a frustrating company to deal with.

CenturyLink up-sold me without telling me I needed to buy a new modem and pay a tech. The cost was 159.00 dollars. I was fine with the 12 megabits I had. Before the tech came to my house I was told that I would not have to pay the 59.00 dollar service fee, but they billed me anyways. I tried to cancel but that would be 200.00. They are so dishonest. Don't believe anything they tell you. And forget about customer service.

I cringe every time I have to deal with CenturyLink. Slow, unresponsive, hard to understand. All of the above! Missed appointments, wrong charges, long hold time and continuously transferred around. Finally, have another option for service and 4 months after cancelling CenturyLink service still having to fight to get charges reversed for billing past cancellation date and for equipment that was returned. After 15 years of having no option but to use this company if I wanted internet service, I would strongly advise not to use this company.

I was mysteriously taken off "autopay". I did not find out until my next bill came and had the previous balance showing as late and I had $7.79 in late fees. All customer service would tell me was that my CC had been declined, but they did not know why. The CC I was using had $7000+ available; more than enough to cover $153.46 in the previous bill. The customer service agent left me hanging on the phone until another customer service rep answer it as a new call. Do the explanation all over again! Even less help. Requested a supervisor and she offered to take my CC info and pay the current bill and charge me a $3.50 "convenience fee". TOTALLY USELESS. I went online, paid via my checking account to avoid the "convenience fee" but had to eat the $7.79 late fee.

Was sold bundled internet/prism. One hour on phone for sale and ambiguous explanations, 2 hours installation, another 2 hours on phone after it didn't work right, and another 1 hour tech appt to fix their BS. Kept getting bounced around from dept. to dept. since nobody knew their a$$ from a hole in ground. And I'm totally serious! I don't need the aggravation. Probably going to Xfinity and I'll probably need to go to the doctor to get some blood pressure pills now.

I signed up for service with CenturyLink 3/22/16 for the phone and DIRECTV bundle package. Within three days, I received an email confirmation stating that the order and installation was complete when in fact it was not. The service did not actually until the first week of April. Upon signing up for service, I was told that I would get a $50 gift card for signing up. After waiting for two months, I called inquiring about the card. The Customer Service representative was highly rude. He implied that they haven't received the payment which was false because it was drafted out of my account. Then, when he found my payment, he quickly transferred my call. Sixteen weeks later, I received the card.

All I needed was a list of the local phone calls I have made from my home phone number 208-** the month of June listed on my bill or a hard copy mailed or email to me. After 4 phone transfers still nothing. I STILL NEED A LIST OF OUTGOING CALLS MADE FROM MY HOME PHONE NUMBER. As a minimum they can be listed on by June bill. (You won't believe the reply! analog service?) I thought that went out with the dinosaurs. CenturyLink is an analog phone service and as previously advised, "to obtain the information you are requesting, it is time consuming and the cost has to be absorbed by the person requesting the information.

This is the worst internet service provider and I haven't even gotten the damn internet. First off we were scheduled to get it hooked up last Friday and today is Wednesday. The company technical people for whatever reason decided not to show up or say anything. Then we contacted support over the weekend which could not even activate our account since apparently whoever did it the first time didn't do it right nor help us until Monday.

Had CenturyLink for 1 year. Cancelled two years ago, returned modem, and prepaid my last bill. Two months ago, received collections notice from AFNI, (CenturyLink's collections agency). Called CenturyLink to investigate. Cold transferred from customer service to Financial Service, to Closed Accounts Service, and back to Customer Service department 11 times, with each agent telling me the problem resided with a different department. Was told that their phone system did not allow warm transfers, so had to re-explain the situation each time.

Signed a contract with Centurylink in January with the understanding that this was a winter home and we would need the account to be on seasonal rates part of the time. Sales rep told us the seasonal rate would be between $25 and $30. After the first bill, promotional discounts changed or disappeared completely. My calls resulted in them being reinstated on the next bill, but other promotions disappeared. Each month required another phone call to straighten things out. In May we went seasonal, but the charges were much higher than originally conveyed to us by the sales rep.

I am a long time user of CenturyLink (Quest) out of necessity that I have to have a landline. First thing, if you look online you will quickly find out there is no option to file a direct complaint or a review about this communication SERVICE provider on their website. That is a red flag! This is not a customer oriented company. Seems they make their money through stock buybacks and all kind of financial shenanigans propping share value that way, not by providing a better service. Many of the customer service reps are plain rude and will give you inaccurate and misleading information on the phone.

I canceled the not so great service in January, was told there was nothing else I needed to do. Then a few months later started getting emails saying that my account was overdue. Then it was sent to the creditors, which I called and they filed a dispute, but the emails have not stopped. When I "chatted" with them today, they said I have a month fee and the modem was never returned. However, the modem was returned about a year prior and the rental charges had stopped at that time. Yet, now they never received the modem. How convenient. No matter what was said, they just kept repeating the same thing. Also, once they start the 2nd party creditor, aren't they no longer supposed to deal with the customer. Interesting. Whatever you do, don't go with their service. It is not worth it during or after.

This is by far the worst experience I've ever had with any cable or internet provider. Connection is poor, service is extremely expensive ($86 for 15 gig, internet only), have to reset the modem at least once per week and sometimes multiple times per week, which costs me data on my phone since it ALWAYS cuts out ironically overnight. Haven't even discussed the awful customer service I've repeatedly received from them. I read another review that said CenturyLink charged them more money on July 7, 2016 that they were unable to reverse. I was also charged an additional $96 dollars on that same exact date. Interesting isn't it?

If I could put 0 stars, I would. But I had to give the bare minimum of 1 star. The customer service is absolutely the worst I've ever dealt with. Inadequate employees giving information that isn't accurate or honest. I needed to discontinue my service with CenturyLink because I was moving... pretty simple transaction. It ended up being SUCH a hassle. My internet was shut off prior to my moving date, and when I called to get it sorted out, I was on the phone with them for another 2 hours just to get it turned back on. When I called AGAIN to disconnect, I was on the phone with 3 different people all that mysteriously "only handled west coast customers". I will NEVER refer any friends or family to this company. They are nothing but a total headache.

Signed up for bundled Cable, Internet, and phone. Assigned number to landline, 3 weeks into service I no longer have phone service without warning, get an order confirmation with an unknown number attached to account. I have spent two days trying to reconcile the discrepancy with at least 10 different communications with CenturyLink via chat and phone. Have experience long wait times and have been dropped on every call. Finally disconnected services as I have no idea who can access my account, and am getting no answers from CenturyLink.

I just wanted to reschedule my installation date for DirecTV in Minneapolis. The emails sent to confirm the original installation provided no guidance for rescheduling, but they did provide a chat line, which I used. They then directed me to the 1-800-DirecTV number to call. I called the number and from there started a NIGHTMARE journey with CenturyLink. I was transferred 6 times! Yes, 6 times. The last transfer I was on hold 20 minutes before I hung up. Everyone had an excuse. Just to reschedule my installation date has taken 2+ hours out of my day and I still haven't achieved my objective. How does a company with this poor of service stay in business? I have now called a new number and I've been trying to reschedule for over 25 minutes. If CenturyLink thinks this is customer service, they need to be run out of town. Still waiting.

Not only is the service unreliable, but so are the customer representatives. I initially chatted with a rep on 4/29/2016 because our speed is so slow. He checked the map and said, "Oh, yeah! You can get 15 Mbps at your location! I'll send a rep out with a new modem, too, cause your's is old!" I said, "Let's do it!".

We live in the Platteville, Wisconsin area and our speed is so slow we cannot use our service during the daytime hours. We have contacted them again and again and again. The results are consistent... Nothing is done. After the rep on the phone runs through the usual protocol a service ticket is activated and the technician comes and does a site evaluation. He tells us we are paying for speed that they cannot support at this time and that a module update is needed for our area due to high volume traffic. He also stated there is no chance this will happen this summer due to their workload. Since we are in an area that is not high enough in elevation to receive available satellite dish internet we are screwed unless we want to pay the outrageous prices that the national satellite providers (like Hughes) charges. We are paying for 1.5 Mbps of download service and 896 kbps of upload service and we average .7 on the download and .24 on the upload side.

I've been a customer with CenturyLink for two years and I waste every month hours calling them to correct every single bill I receive from them. Unfortunately it's the only option I have in my area and luckily I'm moving to another city soon so I'll disconnect this crappy service immediately. NOT RECOMMMENDED at all. If you want headache in your life get CenturyLink crap, and every single month you'll get a different amount and it varies from $40-200, and you'll spend long hours every month calling them.

Internet drops ALL the time. We have contacted CenturyLink and horrible customer service that claims internet is working but will happily bill us for a new modem to resolve issues of dropped internet service. We have been on the phone with them for over one hour because the lady says "Please hold again" for up to three mins. They still cannot resolve our internet connection. We should not have to pay for service that does not work! Unfortunately, there is no other service to change to so we are stuck with CenturyLink! HORRIBLE... Completely dissatisfied and would not recommend them to anyone.

I am a Vietnam Veteran and had to move into the housing unit on the Salt Lake City VA Campus. I saw the CenturyLink installers here and thought I would get them for my internet. BOY DID I MAKE A MISTAKE. From the get go it was one lie after another, getting put on hold for up to 45 minutes, being hung up on or talked down as if I was a liar like they are. My service was suppose to be installed today at 10:45AM. No one showed. I called and was told by a lady that the service was to be turn on at 10:45AM and my box was to arrive today but late. Then we found out the box was the wrong one. I put in to purchase a box since to rent a box was approximately $120 per year and you can buy one for $99.99 and said she corrected the information and again I would receive the wrong box today and have internet by tonight.

On June 10th 2016 I contacted CenturyLink about moving and Kristen ** chatted with me stating if CenturyLink service was unavailable at my new address then an early termination fee would be waived. I gave her my new address and then she stated that the fee is waived. I received billing from CenturyLink on July 7 2016, stating I owed a early termination fee of $181.23. I do not owe these harassing customer service personnel of CenturyLink any money since they cannot continue service at my new address as agreed to by their customer service escalated team. Please file this formal complaint that is most appropriate for this RIP OFF policies of their billing department CenturyLink P.O. Box 4300 Carol Stream, IL 60197-4300. CenturyLink is being notified to CEASE AND DESIST COMMUNICATION with me as well since this is a RIP OFF ACTION BY CENTURYLINK. Thank you.

I had CenturyLink for about 5 months. During that time I rented the modem for about 3 months and paid for it after which was a little over $100... thinking my bills would be cheaper, they weren't. I told them I wanted to disconnect services because my bills were getting too high. I should have been done with them from there. After the cancellation I received a fee of over $130 just for the cancellation. I called their customer service team, which is a team that doesn't have a clue what you say no matter how many times you say it! I asked why my bill was so high, so this guy offers me the $20 a month bill... little did I know that information was false!! They sent me a new modem because my bought modem wouldn't work for the reinstalled internet service.

We have called CenturyLink for 3 months straight complaining about the charges on our bill. Very inconsistent. Every month is a different charge and we only have internet thru them. Couple things to be aware: #1 Read every single word on your bill cause they will put you in a contract without your consent or knowledge. They simply state on the bill that you have 30 days to decline the 12 month contract. If they don't hear from you, well youre done Boom in a contract.

Back in March 2016 I received a notice from CenturyLink that Prism has double-billed us, so we had one month with a short (less than $85 that we normally are billed), and ever since then we have been having to pay CenturyLink every 2 weeks! Today I log in to my CenturyLink account online since I paid the bill in full on 7/1/16, I still show I have a balance that I owe of $500+! I contact CenturyLink (800-244-1111), speak to a customer service rep. He looks at billing history and agrees with me "Everything is really screwed up with the PRISM billing." Then transfers me over to an ESL Prism retention rep, who did nothing to help.

I signed up for an additional discount with auto pay, and when I signed up for it, no discount appeared. Every time I called, they told me to wait another month. On the fourth month, I was told it was too late to enroll and could not get my discount even though the information was on the computer the whole time. Then, when I called to cancel my internet, they told me it was a $34 dollar charge. I later received a bill for $160, after I paid the $34. When I tried to call customer service, I was on the phone for over 2 hours, with over 8 people, all with a different answer, all to be told that they could not help me and to call back later.

They had an advertising for $20.00/month internet service (without bundle). First bill ended up being $84.54. After several attempts I was able to get the bill correction for $44.00. They said I needed to lease the modem for $9.00 per month and no auto debit was 10.00 more. So with all the taxes and fees it's $44.00/month. Good for about 4 months then my bill would go back up to $84.54. Huge inconvenience to go through this every 4 months! Fast forward to 06/25/16. Talked with a agent that was so smooth with words and empathy. I was promised a new contract with 29.99 and to buy the modem with 3 month payment plan. Also I was convinced to sign for for direct TV for 29.99/month. Get a 100 VISA card plus a 50 dollar bonus card.

I ordered internet service with CenturyLink, they told me I will get service in 2 weeks. At the 2 weeks they said they have to run new wiring outside and it will take 8 weeks. When they tech came to install he was suppose to install 2 internet lines, one upstairs and one downstairs, he said he couldn't do it. I paid for the modem and they were charging me monthly for leasing as well. I had to keep calling every month for billing issues. The price they told me was double on the bill. After they listen to the call they fixed it. When the one year was up I cancel the service and they charge me half the bill for 2 days of service. Then the month after they charge me a disconnect fee for doing nothing physically. Worst company ever.

If you want great customer service, don't want to be passed from representative to representative or you don't want to be "accidentally" disconnected or wait on hold for hours and hours, well CenturyLink is not the place to get those things. I had TWC and thought they were horrible that's why I changed to CenturyLink. TWC is off the charts compared to CenturyLink. I was placed on hold for 1 1/2 hours and guess what, I was told they couldn't help me and had to pass me to another department. Once transferred, I was "accidentally" hung up on. Of course I called back angry as hell. The last rep was good and told me "I don't know why they keep putting customers back in the queue, it's not like the calls are going to stop". I apologized to him for starting off rude but he understood.

I had service with CenturyLink, however my lease ended, forcing me to move. Upon moving I was happy to continue services with CenturyLink. But, once came to provide service, none could be provided. They were very understanding and happy to remove the cancellation fee for me since it was no fault of my own that services could not be provided. We were in a dead zone. The woman agreed to send us a box with postage to return out modem, etc. However, this never showed up and after checking online, I found the account was still active.

I bundled all 3 with CenturyLink. Biggest mistake of my life. They lie to you when you call to get hooked up! They tell you everything is one set price for a year. LOL! Every month since last year it kept going up from $72.00 to $173.00. I just finished my contract last month. Be careful if you bundle. Record what they say! They record you!

I moved four weeks ago. First of all, they shut off my service two weeks early. Then it took almost two weeks to get my service working at my new home - I was without phone, internet AND TV for that entire time. And then they changed my home phone number for some unknown reason. I asked them to change the number back, and now my phone, internet and TV services are all down. I have waited on hold for a total of 18 hours (I've logged them) during this 6 week period. It's gone beyond the ridiculous. I have been with CenturyLink from the beginning. I've had this particular phone number for 19 years. Apparently customer loyalty means nothing. Nor does customer service. I would change to another provider but I've heard they're just as bad.

This corrupt company is high on promises and low on service. STAY AWAY. Do NOT call them. You will be disappointed if you taint your life with a connection to this company. This circus has a built in 45 minute wait for any service / billing call. The tactic of passing you from one person to another is the method they use in the hope that you will give up and pay their miserable and inaccurate bill to protect your credit.

My online bill showed a $142.52 credit one day and the next day it showed I owe $58. When I talked to customer service, he said he did not see any credit. He gave me a fax number to fax the bill. I did along with a cover sheet requesting someone contact me. Two days later I got a shut-off notice about the $58. I called 3 times this morning and got disconnected while talking to customer service. Then I used the online chat line just to be told they can't assist me and I had to contact customer service to work through any payment investigation. I'm tired of being jerked around.

I have been with CenturyLink for over 10 years and their customer support is about as poor as it comes. Currently I will have to wait 6 days without any internet service to my residence until they can dispatch anyone to fix their issue. This has happened multiple times, unfortunately I don't have many options to switch or I would be gone in a heartbeat. So basically if you have any other options to use a different company other than CenturyLink I would recommend you do. I would definitely stay as far away from this company as possible. They have the poorest customer support team as I have ever seen within a company.

I signed on for CenturyLink's 20 Mbps internet service, and I was told it was going to be $20 per month. Since day one of my internet service, I have been getting only 5 Mbps on average, barely even 10 on the best of the best of days. And, since my first bill, I've been getting charged $50 per month, and it's steadily increasing by a few dollars with every bill with no explanation or reasoning. Plus, none of the account numbers or anything given to me will work when I try to set up an online account. Even when I call them to fix my service, they say my account info is not right and they won't help me. The only thing I can do is the quick bill pay, which I guess I'm lucky they got my phone number and address right considering none of the other information is. I'm in the process of trying to cancel my internet service with them. I will never ever use CenturyLink again, nor would I ever recommend them to anyone else.

CenturyLink provided poor customer service, non-active listening to customers, over speaks, inaccurate information provided. Tech came out due to floods, replaced modem entire package switched, internet completely stopped working. Explained this to a young man in the tech department for over two hours!!! 7/1/16 No resolution! Comprehension was terrible, explained everything!!! Max 8 times. Doesn't take a rocket scientists to comprehend there are internal network errors. Only been a customer for maybe a month, first bill was quoted 181 mysteriously it's 360.00!!! Talk about fraud and lies. Horrible experience within this short duration of CenturyLink. Terrible encounters.

We have been with Centurylink for 16 months. Within the last 3 weeks our Internet has not been working. We have contacted Centurylink and been on the phone with them for over an hour trying to resolve our Internet issues. During the phone calls service Technicians have dropped our calls or have not repaired our Internet connection, so we have decided to cancel our service because we have no Internet. While canceling they are still making us pay a cancellation fee, even though we are paying for service that does not work. Completely dissatisfied and would not recommend them to anyone.

CenturyLink is the worst! Multiple technical problems and their advertisement about "no contract" is an outright lie. Apparently, there is a 1-year contract and the pricing is deceptive. Started receiving my bills and the "low" agreed and fixed price was $40 more than agreed. I had to call to negotiate the price to a lesser amount. After the continued and on-going technical issues and billing errors I decided to discontinue my service. I called today to cancel and was surprised there is a cancellation fee of $180. Avoid CenturyLink and Prism TV at all cost.

VERY VERY LONG and frustrating story. We ended our services with Centurylink in October 2015 with much difficulty, received 5-6 bills or phone calls starting in January about a router... which we returned and provided Centurylink with the tracking number. Each time I spoke with them, they apologized and said they would take care of it in their system and that we should disregard the bill. Now it is July 2016 and we get a letter from collections for $105 for the router. We called Centurylink again and got the same apology and promise that they "will take care of it." I don't know what more we can do, but this has been going on for 8+ months and I just want to be done with this terrible company!

I feel like I've just been shaken down by an illegal racketeering operation. When I signed up with CenturyLink, I was advised to purchase bundle of both phone and Internet services instead of Internet alone as the price for both was cheaper than the price for Internet only. I did so and then got hosed. Without notice, the "great deal" I was getting for these services disappeared. I ended up paying more than double what I should have been paying for two services, only one of which I was even using.

I am a twenty year customer and I am very dissatisfied with my current service. I leased a business and had a problem with billing. I was transferred through different employees whom supposedly had more power than the previous. I got the same cookie cutter answer as they were reading the notes from the previous conversation. I kept asking to talk with a corporate officer and was told they didn't have corporate officers. I was told all that I could do was complain on this link and someone might call. I have several accounts with Centurylink and have used them for years, but I will be looking for options and discontinuing service. Now that we have lost our local office and everything is done by phone the customer service is awful. Please read this if you are deciding on a company and do not use CenturyLink. I got transferred to 6 different employees and was on the phone a long period of time. Warning - do not use CenturyLink!!

If this company ran the drive through at a doughnut shop - they would find a way to screw it up. They lose orders, send the wrong equipment, and in general - convey the impression of complete incompetence. However, if you like having your bill continually screwed up, like being transferred to multiple departments, and repeating yourself a gazillion times - you are going to be really impressed and happy with your choice.

Every night a message stating there is a loss of signal. This amounts to no tv. Once TV miraculously is restored then there is no sound. I pay $147.00 per month for this. This is a nightly occurrence. A serviceman came out and stated there was no problem with the signal. As soon as my contract is up, I am canceling the service.

Absolutely WORST SERVICE I HAVE EVER HAD! Called last week for NEW service and after more than an hour and a guy telling me the best way to go would be a bundle (I agreed) I got disconnected. Called back and they were CLOSED! Had to travel for business the following day then called the day after. Got a different person and Eric rewrote my account with what I actually needed which was just internet. Told me I had to now wait an additional 2 WEEKS for install (when I originally was told the 27th of June which was less than a week). I told him this was unacceptable so he got on the phone with another person and moved me up to 1 week (today).

Hi here is my experience with CenturyLink New Jersey. Whatever they promised me on their website they never deliver that. They installed DSL line at wrong place (in the kitchen where we don't want), not sending contract details in email. Their first bills is very high and totally wrong. Need to call 4/5 times to fix and still no use, no one update it. Called to cancel service within month no one wants to do it. Need to call 3/4 times to make sure my service is cancelled. Asked them to send me cancellation email but no one send it. Overall, very bad service. Please stay away from them.

I'm not going to waste any more of my life than I have to involving centurylink. For some reason... centurylink is the only provider on the military installation where I live. Convenient for them. If it were possible for me to give them 0 stars, I would. Furthermore, if I could erase them from ever having existed, for a surety everyone who has ever been involved with them would be significantly happier. Without a shadow of a doubt, this company has the worst customer service. Not because they are worse than everyone else, (they are) but because I honestly believe it isn't possible for them to be worse than they are. This faintly begins to describe my feelings of distaste for my experience with centurylink.

I've had CenturyLink in the past and could not stand the continuous screw up on billing and the terrible customer service. Since they have competitive rates, I thought, it's been a few years, I'll give them a second chance to see if they've improved. I've had service with CenturyLink for about 3 months now and have had unending billing issues and below average customer service. Each time I've called in with an issue, customer service gets worse - the customer service reps seem to give ZF's, no empathy, no sense of urgency and inconsistent information. Example: I was told since there was a pending credit, I could pay the amount due, minus the amount that was pending in credits. Three months and three billing cycles later I'm still waiting for my account to be credited.

We have been using CenturyLink for about 10 years. Before that, EMBARQ, and SPRINT before that! All these companies have been terrible but CenturyLink beats them all, (including COMCAST for our internet). My wife runs her business from home and depends on phone service. We've had trouble on her main line from day one. They send out "contractors" who are varied in their experience but most inept (or we wouldn't continue to have issues). Every time they come out, it takes 5 days! Then the line is out the next day and another 5 days for them to come back. Customer Service is a joke. We get routed to the Philippines and beyond (Outer Space Aliens??). This is one for CBS 60 Minutes!! Burned out in Ivy, VA.

I had forgotten to pay my bill and it was overdue when I finally remembered to pay. That's obviously my fault for not paying better attention. The same day AFTER paying the bill (5 or 6 hours later) CenturyLink disconnected my internet service for non payment. The chat link that they provide for contacting and discussion/resolution doesn't work. A telephone call results in finding yourself on indefinite hold. An email to a general customer service address results in a response several days later saying they can't help you with another phone # to call. This is the most customer unfriendly company I have ever encountered. It's now been 5 days and the service still has not been restored. At my first opportunity I will be seeking an alternate internet service provider.

CenturyLink is a horrible company to get internet from. We signed up for CenturyLink, they missed 2 appointments to set up our service. Once it was set up we were supposed to have 25gb of service and during the tests were lucky if we had 8gb of service. I work from home and cannot even log into the internet much less actually work. Due to the horrible internet connection we cancelled our service and went to Long Lines (which by the way is awesome). CenturyLink has now charged us over 200.00 for cancelling our service, a service that NEVER WORKED. They never sent a bill for the cancellation fee, but instead sent it directly to a collection agency. This company is terrible and their customer service leaves a lot to be desired. DO NOT USE THIS COMPANY IF YOU WANT GOOD CUSTOMER SERVICE AND GOOD INTERNET...

I got home and received a disconnect notification from Centurylink. Called them and they told me that 3 months ago they stopped using american express. They wanted $300 for 4 months of service. I am on autopay (from my amex), and paperless bill. So, I am their perfect customer. They told me that they had send a notification via mail (never got that one), they said they had sent me a bill (but again, I am on paperless billing) and ended up saying that 4 month ago they mentioned it on page 6 of my bill. I ended up paying the price of 8 months of service for 4 months (including late fees, and the fact that my plan was discounted given that I was on auto payment).

I am a 8-10 year customer. As a former Qwest customer who bought into the fixed fee rate, life time connection. So long as I keep my contract. It would be a 1 star, if I had not, figured out my problem on my own. Tech support was useless in finding this problem. Being it was a CenturyLink service, that I was not contracted to have, under original signed contract with Qwest, to begin with, that broke my broadband.

It's not hard to understand when a company is actually charging you to pay them that there are issues!!! I was either given the option to pay by giving them my checking account information so they could draw out what they want or pay $3.50 each time I make a payment to them by phone or going to one of their pay centers!! Just sounds to me like it's all about money not customer service - what about you? What do you think? This is not a company I would recommend!

CenturyLink placed a junction box right in front of our community sign! What are they thinking...? It is a public right of way but what about some common sense and showing some courtesy to the community you serve, the community who keeps your business afloat and who pays your paycheck? After hours on the phone I finally made contact with the CenturyLink contractor who installed it and they said it could be mounted flush to the road?? Why wasn't that done originally? Or why wasn't it moved 1-2 feet over? Now they say they can go ahead and flush mount it but it will cost the neighborhood over $6,000.00!!!

I called CenturyLink and a woman named Kristin answered and with a happy tone. I immediately told her that I wanted to lower my bill. She ignored my request and moved on to let me know that I qualified for Prism Service. I again told her that I wanted to lower my bill. Again she ignored me and moved on to let me know that somehow I qualified for fast internet service without paying a dime. I interrupted her and said, "I want to remove long distance because I already have 3 cellphones in my home." She then said, "I don't see it in your plan." At this point I was already upset and told her "I can't do this right now. Thank you!" And hung up on her. I was rude but as a customer service rep they ignore what the customer really needs against what CenturyLink wants. I am calling later with the expectation that the next rep that answers the phone will ignore my request.

CenturyLink had salesmen making door-to-door house calls late April / early May. The young man who came by to sell me CenturyLink's service was very nice and could tell I hated Comcast and wanted a change. He came back at least 3 times to politely see if he could get me to switch. I finally did and I've been through two billing cycles with enormous bills that do not at all reflect what he sold me. I'm supposed to be billed $89.94 / month + tax according to, not just him, but the person at CenturyLink who made all the actual changes to our account. My first bill was $250!!! For which I was finally credited after an hour on the phone with customer service. My next bill was $147!!! and now they won't even credit me for the overcharges.

I have had numerous bad interactions with CenturyLink, calls dropped, put on hold until after 5:00, and calls disconnect. Transferred last week in one call over 5 times to different extensions. NO one could answer my concerns and they turned my phone off with no authorization from me at all and yes my bill was paid in full. They told me my number that I had for over 11 years was gone and I had to have a new one. Called next day got my number back but still have no service. This was from last Thursday, supposed to have service restored today. I also went to pay my last bill and the automated service would not work so ended up paying a 3.50 fee to pay the bill because their equipment would not work. I am livid - my phone better work today...

From initial installation, they missed 2 appointments, to getting the billing sorted CenturyLink has been remarkably disappointing. I spent hours on the phone getting them to reschedule missed appointments. I only have internet in my house, cost $50 a month, first bill was $200+. All activation fees were waived due to missed appts so back on the phone to sort out the billing. I was told I would have 25 GBs of speed. I barely get 9 on a speed test. I have logged literally hours throughout this past year trying to get one issue after another resolved.

I have gone rounds twice with Centurylink over being sent to collections for unreturned equipment. Centurylink never bothers to send you any type of notification. Just a notice from a collection agency. I no sooner clear things up with one agency and Centurylink sells the account to another agency to start the process all over again. When you send equipment back it is imperative that you keep your receipt of delivery because three years later, you may get a letter in the mail and you will have to prove that it was delivered. Keep documentation of every interaction you have with Centurylink and be sure you keep a file because it will come back. This company is known for this unethical business practices. Numerous complaints have been filed and I think it is time for government interaction to stop it!

Billed me for service that I never received! And turned me over to collections for $248.93. Had several conversations with Tucson idiots there and never got things fixed. Lucia the supervisor always seemed to get things right, but not this time. I travel for a living and will NEVER do business with them again! Had similar issues in Albuquerque. These people couldn't even tell me I was in an area without service and tried to blame me! I can supply account information at a private level.

I have called 5 times to get help and still no results. They put me on hold for over 20 minutes, or the calls are disconnected.

We had CenturyLink for 6 years because we got a discount for having DirecTV. We lived in a suburban area in a 10-year-old neighborhood. Our DSL service worked reasonably well for the first couple of years until they added houses in a newer section. The best service we could get was 20 Mbps and it worked fine for downloading movies off of DirecTV and Netflix if you could wait a few minutes before you started watching. The last couple of years it got to the point you couldn't download movies unless you wanted to watch them the next day and Netflix became so spotty it was impossible to watch a 1 hr tv show. General web surfing became difficult as well.

I have been a CenturyLink customer for many, many years. I have recently been experiencing slow internet service. I called report the problem and ended up talking to someone in another country. They scheduled me for the next day with a timeframe of 1pm to 8pm. They advised me that I would receive a courtesy call and to check www.centurylink.com/tech to monitor the timeframe the technician would arrive. All day I checked the website and the last check indicated the tech would be at my house at 5:25pm. I arrive home at 5:00pm to find a door hanger from CenturyLink saying to reschedule!!! The technician didn't even put the time down that he/she arrived. It just stated "PM". I never received a courtesy phone call. What a racket... the worst customer service ever. You can't even talk to a human being! As I write this I have been on hold with "repair", somewhere in another country for 20 minutes. It's time to switch to Cox!

You would expect a child to lay fiber optic cable across your rear yard on a new install when there is conduit already in place for wiring unless it is CenturyLink, right? After numerous calls to get it placed in the conduit as it would no doubt get damaged and then it would be on me to repair at cost, CenturyLink could not return my calls or really care otherwise. It seems installation of less than 3rd world country status is normal. To be honest their internet speeds at night are problematic with buffering when trying to watch TV. One department cannot transfer to another and so on and so on. All too familiar. Well upon calling them all the loyalty was on display with offers of discounts and upscaling packages. Game over. Xfinity can now be my new provider. Hopefully the cannot be any worse the CL.