CenturyLink Reviews

I have to pay every month more. When I called the company they said "oh the system was broken and that affect your account." Finally I called and I told them I wanted to disconnect my service. They said "no we are going to give to you special price but you have to sign a contract for one year" and I accept. I pay my balance. The next day I checked my account and I have another balance. I called the company and they told me "you have a balance because you don't pay everything yesterday." And I asked him "how much will be my bill. We the new price." He told to me "you have a contract for one year but you have to pay regular price." They used me.

I have been with these crooks for 31 years. Had to renew my contract now they use bait and switch tactics and liars! No customer loyalty with these crooks. Save your monies and headaches and avoid these crooks at all costs.

We have been paying for internet for CenturyLink and wifi and pay extra for a boost and fast speeds and we do not get the fast speeds we were promised and paying for. Tried calling customer service and get the runaround and they do not fix the problem. Even if the TV is off and I am the only one on wifi I cannot even make a call. It's horrible and cannot wait till we switch internet providers.

I moved into an areas where the only provider is CenturyLink. I called to set up service early and they asked me if I knew a Edna **, I said yes that she passed in May 2015. Even though I haven't resided with my mom in 31 years they inform me since I'm related to her I'm responsible for her bill. Has is that legal? I've attached the final information I was given.

I have been a long time customer with US West and then CenturyLink, and until recently was a satisfied client. Something has happened with their customer service and billing department, and I have talked to many other customers experiencing huge problems with incorrect bills and over-inflated charges. I decided to do VoIP with another vendor, so I got rid of everything except my broadband through CenturyLink. Frankly the charge per month for 12 Mbps is ridiculous, but I understand that if you don't bundle, you get the maximum charge. (I don't like it or think it's a good practice, but they are upfront about it.) I asked to buy the modem at $99 and was told I could spread the payments over 3 months.

I have just been notified that my email address is gone and content with it. Email address etc. I have been having trouble with my connection for over a year. I run a small business on the net. With CenturyLink being down 50% of the time lately, including my home phone, I changed to Nine Star. First it was Indy.net, then CenturyLink, Qwest and finally Embarq for my email address. 18 years, 216 monthly payments, never late. I NEVER told them to disconnect me. I thought I would have a couple days to get my info off. How many untold hours on the phone trying to keep my connection going, I will never know. I never complained or asked for an adjustment on my bill. The lady that told me all of me info was not retrievable was nice. The COMPANY overall is a grandfather company with bad wires and cards. DO NOT EVER consider using them.

I have now had CenturyLink for a year. First, we we're sold on a bunch of free services that turned out to have been a total fabrication from the salesperson. The salesperson also told us that we would have 5G service and this would the fastest in town. LOL - still not available. We were also told that they would come back and bury our cable. Imagine my surprise that is has never happened! And then there is their billing systems. Forget that it takes over an hour to speak to someone. And this is really funny, our services was disabled but they show a balance of $-304. WTF. I will be changing my service back to Comcast tomorrow whom I worked with for 10+ years and never had a problem.

My initial setup was poorly done. I had to repeatedly call and complain about my internet connection and the first 3 technicians that came out did not fix the issue. I even had one technician lie and say I refused him access inside my house. When I went outside and asked him if he needed to check the equipment inside my home he said no and wasn't even here a total of ten minutes.

I called CenturyLink two weeks ago to get a quote. At first I was pleased with the customer service and the rates. I wanted to look into my speeds from my current provider before doing anything. The agent asked me if I would like to preauthorize so when I call back they would have all my information and put through what we discussed on the phone. He asked for my social security number. I asked if there would be a hard inquiry on my credit report. He said yes, but he could do it without doing an inquiry if I provided my driver's license number, which I agreed to. When we ended the phone call he reiterated to call him back when I was ready to set up services.

My equipment was returned in January - 2 days after I cancelled services. Early summer, they were harassing me about not returning my equipment. I called in and THOUGHT it was taken care of. Now, it's October my account was sent to a debt collector which has impacted my credit scores (thanks CenturyLink). I had to reach out to my UPS store, find the old paperwork, call the collection agency...and honestly, I still don't know if it's taken care of. This is poor management of returned equipment - poor processes, poor quality control, and poor management of resources who sign for UPS packages.

Where do I start? CenturyLink Prism began with a lying Salesperson who promised us a fiber optic service and low costs. That was one of many lies. Instead, we ended up with cable service, 12G instead of 20G. Slow, expensive and horrible DVR operations/functions. Cancelling and getting back my bundled original service with DirecTV and CenturyLink has been even worse. Currently, my bill is over $400+ for the month of service, even though I cancelled Prism after 3 weeks. I have 3 modems they sent me. I was on the phone with their Customer Service Reps for 2.5 hours at a time, only to be sent in circles by everyone and their uncle. This is the worst company I've ever dealt with in my adult life. I'd cancel in a heartbeat if I wasn't afraid of starting this nightmare all over again. But this CEO should be fired.

Moved to new area where only centurylink is offered and ordered bundle. Was offered $50 deposit. Gave card number and was charged for tv service install only. Never got response for why and thought my fee was waived. Equipment never arrived but tv service was installed. Called to see what's up. Was told my order was cancelled due to not paying deposit. Despite my recount of ordering and offering payment, I was told they were "sorry" and didn't know what happened, but now deposit was $100. Was promised next day install for free once I paid deposit.

I paid my past due balance, and then called. The Lady told me to pay 42.24 to restore, I paid 42.50. My following bill was not due till 10/11/2016. They fully disconnected services and now I had to pay the bill that's due on the 11th plus an additional 50.00 deposit. These companies are just stealing. I paid the past due amount, they never did the restore. So their collections or finances department shut my services down. I just paid them over 380.00. These companies are a joke and the area I live only gets CenturyLink or bright house which are the two most companies that love adding additional fees. Now I'm in the phone with them and they are having problems with us getting our services restored. Our address is giving error messages when we have had them for two years. Smh. Uugghh. Frustrated but complaints don't do anything about it neither.

Moved to CenturyLink from Comcast. Initial install went poor. Self-install equipment did not arrive. Tech arrived and installed. Next day another tech to deal w/ static on telephone line which supposedly caused internet to be slow. Three days later another tech for same issue. He updated us with the fact that the City of Burnsville and CenturyLink had not signed an agreement. Until that happened our speed would be slow. Call CenturyLink customer service and spoke with Hugo. He stated that he would give us $20 a month discount for a year. Discount had to be in $10 amounts, which meant two discounts. Received offer in mail for $10 discount for loyalty customer reward.

There is no point enlisting here. Lousy service they provide. What I do think is time for the CEO to be fired without the severance package. One hour on the phone and I still haven't even been connected to the right dept... I'm speaking with a clown right now and I can tell there is no lack of motivation or enthusiasm to help me.

On 9/11/2015 I called DirecTV and ordered cable, 2 landlines and internet. I received a $10 discount for bundling with CenturyLink. DirecTV has been true to their estimated billing amount of $79.49 minus $10 after activation of CenturyLink services. CenturyLink Order confirmation # ** states an "Estimated CenturyLink Monthly Total $54.95." My bills have ranged from $110-128 for the past year. On 9/29/2016 I called CenturyLink to discuss why my bill has been twice the amount quoted. CenturyLink said I had erroneously been overbilled $10/month and they would credit me that back. They could not explain or reduce my bill any more.

CenturyLink is not upfront about charges. I have called every month for four months to correct the bills. I was promised a credit (with a confirmation number), repeatedly. I documented each call with names and times, yet CenturyLink refuses to give me the credit I was promised. I waste valuable time calling every month about the incorrect bills. In addition, my new landline number was sold by CenturyLink and I received dozens of calls from solicitors everyday for two weeks, until I agreed to pay a fee for no solicitation. The landline service is unreliable - friends often cannot get through and calls are continually garbled. I am so very sorry I did not choose a different company. Additionally, when I called, I was on hold for long periods of time.

CenturyLink is employing the same practices that Wells Fargo was sued for. I applied for service at the end of August but received a totally different internet service (more expensive) than what I applied for and billed accordingly. At first I tried calling but sat on the phone for an hour each time for 3 days either on hold or transferred to numerous people. I then started emailing and the responses were either evasive, flippant, or telling me to call a certain number. I paid what I knew was the correct amount then received a threatening email saying I would be charged a late fee if I did not pay the full - wrong - amount. I suspect the employees are prompted to sell highest price internet service and customer service to answer as many calls as possible even though no answer is given. Just like Wells Fargo! At this point I filed a complaint with FTC and BBB. I want CenturyLink out of my life or I want to join a class-action lawsuit.

CenturyLink, as I imagine any other internet provider, has inexcusably poor customer service. Not only do you get disconnected, rerouted, or the chat just stops, but issues are extremely difficult to resolve! I returned an unneeded modem (as CL insisted they send one even though I had one) and they refused to fully credit my account. I was also charged incorrectly in a previous bill and they finally agreed to credit my account but that never happened. It's obvious they do not care about the consumer. My time is more valuable than the money but it's disappointing that it is so DIFFICULT to get any resolution. Unfortunately, my options for internet service are limited but someone needs to step in and end this monopoly!

In May, June, July and August of 2016, I called and emailed repeatedly asking to cancel my service for phone and internet. They offered to send a form to my new renters at the house offering them internet and phone service and I said sure. To my shock, I found that every month from then on CenturyLink continued to charge my account $79 dollars. Each time I called or emailed and they said, "No, you asked for a supercedure form so we can't cancel your service." Turns out they decided not to cancel and waited instead for the new renters to send in that form. Now in September I finally cancelled my bank account and they say I still owe them for September. I have spent HOURS on chat, phone and email with this lousy company and their so called customer service. They steal your money. Do not hook up with them!!!

CenturyLink is the only internet provider for my apartment complex. I called last week to set up a new high speed internet account, and they mailed me a self set-up modem a few days later. After setting up the modem, it did not work, as there was no signal from the DSL line. So, I called tech support for help and was told that it would cost me $85 for a tech to come to my apartment and fix the wiring. First, they did not even bother to troubleshoot the device. Second THEY OWN THE WIRING! They installed it when the complex was built five years ago.

I called CenturyLink in June to order internet service to ask and be provided internet service, as I only want to pay for internet and not a phone line. As I said nothing extra. They charge me 75 deposit. They came to my house and say cable was too short so they let the cable hanging in my house expose and say they will be back and fix. 2 month pass I call them asking to please return my deposit. "No," they say. "Will send someone." 2 month in August they came finally fix internet but in my mailbox was a letter from CenturyLink yes, charging me for June and July but not only they were charging internet they were charging phone service that I didn't order.

We have had CenturyLink for over ten years, only because we have no choice! They are the only internet and phone service in our area. They are without a doubt the WORST company I have ever dealt with and I have lived in 4 different states and countries and have never dealt with a company this blatantly worthless. Our office internet is not fast enough to download a 30 second video, let alone try to run a company.

For four months I have been in communication with CenturyLink after the passing of my mother in law. I have asked for protocol for changing and/or canceling service. I have sent two faxes to their number and it has been over 30 days and they have still not acknowledged the fax exists. I've called them at least six times asking them what I can do to cancel/change service and each time they say they need docs. (death cert. etc.) sent to them via fax. They say it takes around 30 days for them to receive the fax and document the file - that is an entire billing cycle. CSRs have said someone will call me back - that have NEVER happened. I am considering hiring an attorney.

CenturyLink is the worst company to try dealing with on so many levels. A salesteam knocked on our door telling my wife and I how great their service was. They said it was much faster internet than Brighthouse and convinced us to try the service. This was a year ago. They dropped the self install internet modem off and they scheduled the Dish TV people to install that a few days later. I had Brighthouse so I wasn't going to cancel them until CenturyLink was installed. Dish came out and in 2 minutes said they could not install because huge oak trees would block the signal. I immediately returned the internet box unopened. A month later they sent a bill for $ 38. When I called they said don't worry. They will adjust and correct. A year later it is listed as unpaid collections on Equifax. They told me today they will not remove it so if I could give zero stars I would. Next I will write the CEO and ask why they are so incompetent.

After so many years with the company, nearly 40; Are you actually pleased with and proud of the level of service reflected in the depth and scope of such vitriolic dissatisfaction found with a simple web search? Simple, that is, if you are using a service other than CenturyLink DSL. Is this the pinnacle to which you have aspired over so many years? Are the customer complaints the legacy you have spent your career trying to achieve?

Called to transfer service to new address. Needed phone and internet service hooked up at new home. Also needed an actual technician to verify which existing lines/jacks in home were hooked up and working. Had to set aside a whole day because only option was between 8am and 5pm. Got email confirming date and time and service requested. Was home all day and no one showed up. Spent 45 minutes on chat trying to find out what happened. Place has no record of service order. Told to call back. Printed off copy of email confirmation and contacted them again next day. Got nowhere after 1 hour and 55 minutes. I was first told tech came to house at 11 and no one was there. I mentioned he must have went to wrong home because I was there along with satellite provider and another contractor and there were people working there all over the place.

My DSL wasn't working at a level that meets normal standards so I replaced it with a system that actually provides more than 2 mbs service. I contacted CL customer service and they didn't like me discontinuing their DSL so they cut off ALL my phone service leaving my customers in the dark for the next 10 days. Now the customer service hell really began. It took over 10 phone calls and hours on hold to get the phone reconnected. Supervisors/Managers promised to call back and never did. Forget the chat option, all they want to do is sell DSL (that doesn't work). The phone service was first reconnected to the wrong internal line.

I was a customer of this company back when they were known as US West - excellent service, never had a problem. Then they became Qwest - excellent service, never had a problem. Then they became CenturyLink - terrible service, with one fiasco-sized problem after another. The only reason I'm still a customer is because there is no other service available in my apartment complex. The most recent fiasco occurred when customer service representative Sean sold me an Internet/TV bundle deal for $43.95, when the actual price was double that (**).

I have a bundle account. They are over charging me for my services. They are telling me for months that they had billing error and didn't charge me for my services. I got a bill every month and paid it. This company has the worst service when you try calling customer service. They don't want to help you. All they want to do is transfer you around or hang up on you. Worst company ever. Take your service somewhere else.

They tell you one thing and then do something completely different. I was told I could split my modem payment into 3 bills which I opted for. When I get my bill though, it's not split up and they say "I'm sorry nothing I can do now. Oh well". That I should have called before the bill was sent. Of course as it's your first bill, you can't see it online and you don't know what it says until you get it. Seems like a convenient catch 22 to me. If you want to be lied to and misled then go here, if not, find another internet provider.

CenturyLink has about the worst customer service I've ever encountered. I called to let them know that I would be out of the country for the summer and put my account on vacation mode. They messed up my autopay information and thus billed me late fees all summer while mailing my United States address to "notify me" while I was in Ecuador, never once emailing me though I had informed them I would be out of the country.

The internet speed that I was told that I was paying for is 1.5. I get less than .5. I have called and complained, spent 2 hours on the phone, told that it was fixed multiple times. Within 2 days it was back to .5. The modem and connections were done by CenturyLink. The problem is ongoing and never gets fixed.

Wow, it's great to see I'm not alone with the problems with CenturyLink. Like everyone else, I was told numerous lies. First, I would not be billed for installation. Second, I was told there was no monthly rental fees with any of their equipment (TVO recorders, etc). Third my bill for internet/tv/2 TVO machines and a router and that my monthly bill would be $120/month. My first bill was over $375. When I called they deducted $80 and was told the remainder was for billing a month in advance. A couple months later my bill was over $200. I called, was told it was "fixed" because she gave me services that would keep my bill at $120/month. My next bill was $270.85. SERIOUSLY??? Then I get a separate letter stating:

I have been dealing with CenturyLink over my elderly parents' phone bill for over two years with no resolution. Centurylink continually tries to charge them for directory assistance which they have never used and will add a long distance charge even though my parents pay for unlimited long distance. I have to call every month to have the charges removed. Sometime they remove them without argument and sometimes they are rude and hateful. I am finding that other people with elderly parents are having the same issue.

I had no internet service on 9-19-16, called CenturyLink. Was on hold for over 40 minutes. The tech tried to get me reconnected remotely, unable to do so. Set up an appointment for the 21st for repair. I found out later in the day that the entire area was out. Later had internet service so called back to cancel the service appointment to save them a trip out in the country. Again was on hold, this time even longer. Told the first person what I wanted to do, was transferred, again on hold. Then the agent that could "help" me put me on hold, periodically coming back to let me know that she was working on it. Finally came back on, said that there would be a one time charge for $16.25! I asked what that was for and she said to disconnect your service!!!

I called CenturyLink to see what their prices were and if they served my area. AT NO TIME DID I ORDER THEIR SERVICE! Now I am getting both email bills and paper bills in the mail for a service I never ordered and have not used as it would require laying a cable to my location on an agricultural property and no one has ever come to my location.

CenturyLink used to provide service (TV and Internet) in a Condominium-Complex in Fort Myers by using the facilities of another company. Two months after I got connected to CenturyLink and had paid the installation with more than $200 we all got notice from the Home Owner Association that CenturyLink will no longer provide service. They stopped service end of February but they did not stop sending me bills. I brought all the equipment back early March and got connected for TV and internet with the other company (for sure I had to pay the installation with them).

Whatever you do, DO NOT bundle with these companies. They add charges to your bill without permission then toss you back and forth between the two companies. Nothing ever gets resolved and you are still stuck paying for services you didn't order and don't want! Then they both tell you they can't make changes to the account until you threaten to discontinue your services!

I signed up for CenturyLink Internet services in order to try to save money. I was with them for only three months and each month they got my bill COMPLETELY wrong. Not by 15 dollars, but by 100s and it was NOT easy to get all the payments off that didn't need to be there. I had to spend hours on the phone with them, refusing to pay unneeded services before I got any help. I finally disconnected my services last week and yesterday I got an email saying I should be expecting a bill soon because my services have been restored. Now I have to make another phone call trying to get this sorted out. This is not worth the money I was saving for CenturyLink. It was horrible customer service and internet service. Please do not start business with them! It will only give you a headache!!

I decided to switch to CenturyLink to get away from data caps. BIG MISTAKE!!! I called and ordered service. I ordered 40 meg Internet for $34.95 a month for 24 months. I also got a $50.00 credit to cover installation cost. So they installed the internet and life went on, until I got my first bill notification. It was for $75.31, not thinking it was right I attempted to log on to view the statement. It wouldn't allow me to log on with this new account (I had prior service with them with only a few issues for years, and had only been gone less than a month at this point) so I called and explained my concern, and asked her to explain the charges to me. Of course it was wrong. I only had 20 meg, no credit and 49.95 a month because I didn't have auto pay (like I'm gonna give them my banking info). Long story short, someone "deleted" all my prior account info, and the CSR could not "fix" my rate.

Have been a business customer of theirs for over 20 years and in the past 6-10 months they have started sending out disconnect notices dated one day after a "current charges only" bill is due and threaten to disconnect within one week which is about as much time as it takes for their bill to reach us. Pathetic! I even contacted them and they confirmed that is their new policy! Hostile environment that plays the power trip that they can do whatever they please without concern that it is not a normal procedure! Definitely looking for service that appreciates you actually use their service!

We recently moved apartments and are about 60 feet from our old apartment. We used their automated service on the 6th of September 2016 and they set up a transfer for us. It never happened and we got an email saying we should call because there was an issue. We did on the 16th and they said they had no information on file about the 13th and said they would pro-rate us until the 20th. The tech came out on the 20th but never came inside and the internet still didn't work. We called and the operator said the tech had no access and she would send him back out to finish. That did not happen. So we called again on the 21st and the operator said we have to wait until the 22nd for a tech.

We were sold the system with free installation, Century Link instead bills us $52.88. We called to inquire why this was and we were essentially told to pound sand. Leonard, our customer service rep, provided poor telephone customer service, horrible tone, and was unable to rectify situation. I will not be renewing service with this company and will be telling classmates who are considering this service to not go with Century Link.

I just moved to Denver, CO from Dallas, TX and am appalled with the horrible customer service and communication from CenturyLink so far. 1st incident - in July, enrolled in internet services and the representative I was speaking to asked for CC information to enroll me in autopay. I found at on 9/21 that representatives cannot do that. 2nd incident - receive a bill at the beginning of Sept saying I owe $228 by Sept 25. Says I missed an August payment (shocking since I thought I had autopay) and that August and Sept are due by the 25.

CenturyLink says they have a 30 day money back guarantee. What they don't tell you unless you ask is you must go on the web site and fill out a form. You have no proof you sent in the form. My new internet service was terrible. Starting calling after first week to cancel. They say they are cancelling my service and turning it off. Call they 4 times. Said someone cancelled my request after first call. They kept saying they turned it off. It was still working. They said they were sending a return label to send back equipment, never happened.

Had phone and internet service installed on 9-16-16. Now trying to get some service changes with no success. Been trying to contact correct person for last couple of days with about 4 hours each day and keep getting transferred to retention department with a queue of 50-60. Left chat running and finally disconnected me after 4 hours with no success. Tried again today with same results. Shame on me for not doing the research before biting on their quoted price. Have not received first bill but expect it will not be what was quoted, if it is like all the other reviews. Not sure how to undo this before I experience the frustration that it seems everyone else has gone through. Seems to me that a Class Action suit may be in order to at least get the company on a better path, since it appears they are scamming all their customers.

In April 2016 I was approached by a door to door sales rep for CenturyLink that offered to save my money on my cable bill (I currently use Dish) if I was willing to try Prism TV. He assured me that it was risk free for 30 days and if I didn't like it I wouldn't owe any money. I agreed and had the service installed that week. After 3 days I did not like the interface or behavior of the guide so I opted to cancel. Upon canceling I was told I had to pay a termination fee of $480. I had to complain about that and what was promised and then was told I had to pay it and receive a credit as it was a money back guarantee implying I had to pay first. After calls to CenturyLink every two weeks for 5 months now, I still have not received my refund and they continue to transfer me to multiple departments every call and I am on the line at least an hour every time.

This is the most ridiculous thing I've ever experienced. The Bundle service is a SCAM - they PROMISE a fixed rate to bundle with Direct TV - FOR 2 YEARS. LIE LIE LIE. Your bill grows larger each and every month without your knowledge or consent. When you attempt to call in and FIX the problem, you're on the phone 3 hours each and every time trying to work the bugs out and along with that come more LIES LIES LIES. We canceled service. This was under my boyfriend's account. Just to prove how CORRUPT they are, I ordered up just internet service, and canceled 3 days later. The router came and I immediately returned it, never even touching the box. The account is supposed to be canceled.

We had been customers with CenturyLink for over thirty years. Most of that time we only used the phone services and has minimal problems. The big issues came about when we went from dial up, way back when, to DSL. At first, it seemed reasonable, but then there were multiple outages. We live in a far northern suburbs of Minneapolis. We thought that might be the reason. Within the last ten years we started using Netflix and Amazon Prime streaming videos. That's when we really noticed that the service was substandard. We made numerous calls to the company and the download speed increased for a week or so then went down again. What was our speed? In 2014 we were about ready to cancel the service. A rep told us that they could guarantee 12 Mbps for our location and assured us that we would get that from that time forward. We did not.

This experience has been a nightmare. I ordered my service over a month ago. I was told the line connecting the Internet to my home would be buried in 2 weeks. After 10 days I called. I was informed that the request was never submitted. I made an appointment for 9/7. No show. Six hours on the phone I get an appointment for 9/12. No show. Another phone call to CenturyLink and I'm told 9/19. No show.

Promised that the misleading advertisement would be corrected for future consumers. Service Charge anomaly has been rectified. Issue resolved.

Called to clarify my bill. Spent three evenings on the phone. Spoke at least with 20 people before somebody actually explained to me what was going on (after I asked for a manager). My total time on hold was over six hours. Took a screenshot after being on hold for awhile. Terrible customer service and poor Internet connection.

I called to have my service switched from Cox. First appointment tech didn't show or call. Next two appointments were rescheduled by tech at last minute. The 4th appointment was after the 4 hour window. Tech complained about having to be there. Connected service and just left, leaving equip behind. Had to make 2 different calls to get $100 gift card 2 months later. Service has been very spotty and unstable. I have been waiting 4 hours for tech appointment and no-show or call. At least I am paying $75 less for terrible service?

I have read some of the reviews and can relate to all of them. From being overcharged when my service was on vacation, over 60.00 a month last summer. To being transferred 5 times yesterday. They would not give me the advertised price for the package I have. My price 98.00 advertised price 74.00, so much for living up to what was told to me when I bought the service. My biggest issue with them is their billing system instead of giving you one price they give you all these so called "discounts". It is very difficult to understand. I had a bill last year that was 6 pages! One step closer to turning off tv and just having internet! Netflix and Fire TV are amazing!

I have given CenturyLink three different tries in the past 7 years, mainly because it was the only provider I could get in my area. I have moved to 3 different locations in a 45 mile span. Each time I move I have ended up having to get CenturyLink because they were the only company I could get, aside from Dish Network. I did go with Dish but decided to go back to CenturyLink because they offered the lowest rates for just internet. I am the idiot who thinks that maybe something will change and it never does. They have one of the worst customer service departments I have ever encountered. On a few occasions I have complained so many times about how horrible my internet is. They have "upgraded" me to their fastest speed, which is still amazingly slow. With the technology we have these days you would think they would be able to make it better.

I recently moved to a location where CenturyLink is not available. I call their cancellation department to do so. Apparently someone else's name shows up on my account, even though it's under my social, address, name and account number. I was on the phone for 2 hours while on the online chat just to get told they can't do anything. All I want to do is turn my account off. They said they will look into it and call me back in a few days to see if I can cancel my account. This company obviously has no business in organization. I can't even cancel my account.

This lying den of liars should be avoided at all costs. I signed up for "high-speed" internet and Prism TV with the assurance that I was not on a contract and could cancel at any time. I absolutely hated Prism TV on many levels. Horrible signal, very pixelated, archaic DVR with horrible programming options and needs to have the HDMI cord unplugged and plugged back in 1/2 the time due to "error: we can't detect an HD compatible TV". Also, sound pops and lags whenever you fast forward.

Very upset about the installation side of this company. On 2 different occasions they have not kept their appointment dates. And not only have they not kept their appointment dates, but there was no communication that they were not going to be able to keep their appointment. When they didn't show up I had to call to find out what was going on (after waiting for half an hour to even be able to speak to anyone) only to be told that they would be there that day (a day later than the scheduled appointment). But then they did not show that day either - BOTH TIMES we have scheduled installation of business products, they have done this!! But they know that they are the only company that can service this location, outside of town, so they act like they can just do what they want and there is nothing at all that we can do about it.

I'm reviewing their DSL product at 40Mbps in the Scottsdale, AZ area. CenturyLink, first and foremost, delivers a sub-par product. They are cheaper than competitors but you will get much slower speeds than competitors and these speeds will NOT be close to your contract speed. You have to sign up for a contract and there is a $200 cancellation fee. This fee is nearly impossible to avoid.

I called in on 9-15-16 to re-establish service. First the CSR quoted me a higher price than the flyer! When I read it to her she "exhaled" then said, "ok, you have it at that price". When she got to my social security number I was informed I had to pay a deposit, upfront. I asked why since when I had service in the past I paid my bill on time? She responded (Bridgette from the Lacross, WI Call Center) that they go by credit bureau only. I asked for a supervisor and was told they do not speak to customers! I then "chatted" with Jonathan **. He assured me he could help me. All he did was give me a $50 credit after charging me $59 for the tech to come out and install my internet! I had already told the other lady I can install it myself! He too could not waive the deposit.

I can't claim to know if their speed is good since I still have not received service. I was sent the modem in the mail for a self-install and the activation letter within had someone else's account number and violating that woman's privacy, I had two agents at the CenturyLink call center give me her name. And technician had clearly been out as the modem connected and took me to their connect.centurylink.com website.

Really bad customer service. They initially wanted to charge 29.99 a month and ended up charging me automatically 40.00 a month (compared to the competition's 19.99) because they didn't explain I had to provide them a credit or debit card by phone (after you see you are getting charged more than they told you, you can't even do this online). I was paying automatically by their website and didn't notice I was paying more. They wouldn't give back my money and I'm in a 1 year contract. Will NEVER hire again any of their services. They are sneaky and the actual service is really bad.

Got my modem today. Activation letter states service started yesterday. It does not work. 4 times the service representative just pushed me back to the ** computer that started the call. If you're a moron, CentryLink is hiring. Only morons need apply.

For the last few months, CenturyLink has been promoting a plan that costs, supposedly, $55 a month for both a landline phone and the internet. This is bogus. After all the extra first month fees have shaken out, the plan still costs approximately $85 a month. CenturyLink is full of crap, and if you're thinking about signing up for this promotion, DO NOT!

Had an issue with this company billing me for services that I supposedly got but was not informed of. They then charged me for a month before I got my router. Tried to call and explain the mix-up, was met with rigid customer service people who tried to put the blame on me. I've never had this kind of trouble with trying to state my case. I am honest and pay my bills on time, have great credit, and these people made me feel like I was fabricating my story to cut my bill - unbelievable. I talked to a rep and then an "escalation" specialist, got the same treatment. They finally gave me a credit, but tried to wear me down first so I would give up. TERRIBLE!!! No wonder they only have one star.

Extremely poor customer service, and billing department. Had to call to set up phone service twice because they lost my first account. Long wait times on phone. Billing errors. They were sending me past due statements before my billing period was even up. But, the technician that came to my house to repair the phone line into house was amazing! Even so, without good customer service, or someone with a functioning brain in the billing department, this company should be avoided at all costs!

I have a small medical practice with 3 phone lines and internet. We had some storm damage on Sept 2. Our phone lines were out for a WEEK! Our internet was out for 11 days and they tried to tell me I hadn't reported the 3rd line and internet outage until the 10th day. NOT TRUE. My business ground to a halt. No insurance could be verified or filed. No prescriptions sent. No x-rays to specialists or replies to consults. No appointment reminders sent out. No online backup of computer data. Repeatedly I asked to have a supervisor give me a time and an date that it would be restored and I heard nothing but excuses. Worst experience with a utility ever!

If I could give less than 1 star I would be satisfied. Customer service rep taking the payment was rude, disrespectful. I asked her to process my payment. I was not interested in anything else. I had already been on the phone with customer service for 40 minutes. She responded: "I will get to it when I get to it," so I asked her name and she wouldn't give it to me so I asked for supervisor. She hung up on me. I called back, ask for the information to whom I could complain to. The next rep was rude. He simply said send a letter. Really! One of the largest communication companies and I need to mail a letter. Glad I am not in a contract. WORST CUSTOMER SERVICE EVER. STAY AWAY! WILL NOT TRY TO RESOLVE issue. The company would rather lose the customer.

My mom had a bundle, internet and phone, on a one year contract. She decided to cancel the internet and keep the phone, so she called a week and a half ago to do so. Her contract ends soon (3 different "customer service" agents gave her 3 different dates) so I told her she should call to make sure it was taken care of. Sure enough, no record of the cancellation. So last Saturday she called again. I'm a contact on her account so today she asked me to have them email something stating her name and when her phone was set to be cancelled, in case they didn't cancel her and then expected her to go another year because, "oh that's just too bad, you didn't cancel before your contract was up."

I signed up for a bundled account (two services) at a set rate for one year. What I got was a BUNGLED account. EVERY month I would get three bills -- one for some random amount, one for overdue (bills had been paid on time), and one for a credit. These generally came within a one week period. Some of the bills were in a different name. If I called or got online, I would sometime get a third or fourth amount for the month. I spent at least 10 hours of phone or online time trying to get this corrected. Lots of promises, no action. The supervisor for customer service said I should just pay the bills. That it would take CenturyLink months to straighten things out. This month I received my Closing Statement, Revised Closing Statement, and two other final balances -- one from the automated phone line and another amount from a customer service rep. This experience has been a NIGHTMARE!!

I was sold service that was not available in my area. After setting up an appointment to connect to high speed internet, I was contacted by CenturyLink's local service technician that this service was not available. I contacted the CenturyLink representative and assured that I would not be billed and that I did not have an active account with CenturyLink and that router that would have been sent to me had not been sent.

I'm really disappointed with the way this company has handled my trust. I responded to a CenturyTel flyer in February to upgrade my internet only to internet + unlimited phone calls for $54.95/month. I paid a bill on March 10th for $90.57 and called to see why I was billed so much. The service rep claimed to have adjusted the bill & stated that I should see a credit on the next billing cycle. Instead I was billed for $108.88 on March 13th, $124.29 in April, $115.80 in May, $117.91 in June. I tried to resolve the issue with several reps via texts and telephone to no avail.

This have been the worst experience ever with a company I've ever had to deal with. First I was talked into getting a phone line which I never used which was supposed to help internet connection for multiple devices. Didn't help. I never used the phone and was charged extra fees for set up when the technician suggested it. Wasn't informed of extra fees. Called when I received my first bill for an explanation of the charges. Was referred to DirecTV who referred us back to CenturyLink as if it was a game. No one had any answers and no one could help us. Who is willing to pay for something if they don't know what they are paying for or why? I mailed the equipment on August 3rd which I have pictures of the items and the package once ready to mail. With all of the issues I've experienced thus far, I should've known to track the package for proof.

If you are looking for good internet service and nice customer service, you don't want to contract with CENTURYLINK. Because you will disappoint and get mad when you talk to customer service. They won't help you at all and they are very rude. I made a BIG MISTAKE that I pick Centurylink for service. Won't last me 2 months. And when you call them, it will take you more than 2 hours to connect to them. They will transfer you to at least 6, 7 different department. Never ever get CenturyLink for internet service or anything from CenturyLink. VERY POOR SERVICE. GET AWAY FROM CENTURYLINK.

Worst internet company I've ever had to deal with. We live kind of far from most things, so we don't have a choice in providers besides CenturyLink. They started by giving us the 40 Mbps plan and then when they hooked it up the "Technician" said only 14 was available out here. I called in and they said they would change the price down, never did. I give up on that and just accept that I pay too much for bad internet. 6 months down the line we get a notice saying our internet is being "Terminated" due to overuse. Mind you I have a family of 6 and they all like to watch Netflix and all that good stuff.

This is the worst internet company I ever had. Like the others saying, they got a very bad customer service and you waste all your time talking with them. They just don't care about their customers and transfer you all the time. Each time you need to repeat your name and all the information. They just mess up all the things with you and charge you whatever they want. My contract started in November 2015, but they mistakenly move the date to February 2016, which means I need to fulfill my contract for 4 months more and they refused many times to correct this mistake. I was charged two hundred more for one year and was pissed by the customer service. If you don't want to waste both your time and money, don't choose CenturyLink. I should have read these reviews before I choose CenturyLink. Bad, bad, bad!

Basically same as many here. Wrong bill, overbill, growing bigger monthly, had 2 threatening letters, and 2 threatening phone calls. They say they are crediting me, and never do. They transfer me around and hang up. Has anyone given up and just paid them, to prevent bad credit. I FEEL LIKE A HOSTAGE.

This is the worst customer service I have ever had. I ensured when I ended my contract with them I would not receive any "surprise" bills. They assured me my account was paid in full and my contract was complete. I did this because I literally had to call every month for billing errors. The customer service line is beyond rude. They told me my final bill was my DirecTV portion and needed to take it up with them.

We have had CenturyLink since 2010. I have always wanted a landline. Unfortunately CenturyLink is the only company available where we live and they must know it as my line has gone out every time it rains. I have been hoping they would finally fix it, but that has not happened. I have discontinued service with them, as they cannot or will not fix my phone line. Besides being on hold for long periods of time and having to deal with people from other countries that cannot help. And to top it off, even though it is their fault I cannot have phone service, they will not forward the calls from my landline number to my cell phone! I would say they do not want new customers.

I tried to end my service when one-year contract was over because we bought 40Mbps service, but actually we always got 25 Mbps all the time. Before the year contract was over, I tried to call them to schedule a time to end the service when the one year contract was over. But I was told that I could not schedule otherwise I had to pay early termination fee. I was asked to call them on the day when the contract was over. I did. But I still got another bill after it was over. I called to ask the reason. I was transferred to talk to different 4 persons in 2 hours.

I called CenturyLink after receiving a $7.00 late fee on my bill. I paid my bill online, the funds were withdrawn from my account, but never posted to the account with CenturyLink. I spent over an hour on the phone, was transferred 8 times to three different departments (several times between the two departments), dealt with the most incompetent people and still after all that effort was not refunded the $7.00 late fee. I am beyond frustrated right now.

I have had the unfortunate experience of being a CenturyLink customer for about 19 years. This is primarily due to the fact that in our rural community, it is virtually the only available option. Since my initial interactions with CL, it has been one problem after another. Prior to even having the internet, the phone service has been of questionable quality (constant static online, at times so bad it was unusable). The only positive thing I have to say is that at least the phone system is currently working. The internet has been a continuous headache. I would estimate for at least a week out of every month (sometimes more), the internet connection is down. This is a community-wide problem, though when you call the automated system more often than not you will be informed, "No problem has been detected." Meanwhile, everyone is experiencing the same outage.

I just got my login to the Science Channel internet site fixed by CenturyLink today. It took 5 days as they said in the email to fix and activate or recognized my Prism subscription (the 2nd upgrade channel charged of $10.99 to get the Prism Complete package). Now I'm able to log into the Science Channel with no issues and I'm gonna try one by one to see if I can log into the other Prism Complete package channels that have a login website to watch past episode since my original complaint was just about not being able to log into the Science Channel and the Destination America Channel.

Even repeated (five) phone calls this issue is still not resolved and no one takes responsibility or does anything. The call waiting can run up to 25 mins only to be speaking w/ someone who has to transfer you over to another dept. I never realized how well run AT&T U-verse was until I moved to Boise where it is unavailable.

As I have been reading the reviews I have had the same thing. They charge you a fee for paying with your credit/debit card. You try to pay on the recording system - it took a half an hour on my lunch one day. The bill has been higher than what was discussed in the first place. You call customer service to get help and all you get is attitude from the reps. I called and sent an email about the problem and they don't do anything about the issue at hand. All they send you is the information on their crap fees that are not given to you in the beginning. I informed them that their customer service is horrible and as soon as I get a chance I will switch companies. CenturyLink sucks. All they care about is getting your money.

I signed up for Prism in January 2016. I was given a price for the Prism, Internet & phone. I have had only one bill that has came close to the quoted price and am fighting with them every month. My bill has been sky high. I wish I had never left DirecTV. I am warning anyone, don't sign up till they can fix their billing problem which appears to be never as this is Sept 2016. Terrible company to deal with, the billing never gets fixed.

Just spoke with agent Michael. I cancelled service two days after billing date when my dad died. I asked to have $4.46 written off. Michael mistakes "I can't" for "I won't" adjust. I agreed to pay, got my credit card out, and Michael tells me there's a $3.50 convenience charge for paying on the phone. I didn't know I was dealing with Ticketmaster! Then, when I go online to pay, they are going to charge me $3.50 for using a credit card. No win! Bad and worse - Comcast or CenturyLink?

I live in the middle of nowhere in Florida. I've been living here for a few years now, and this is the best service provider you can get out here. Even then, their service is ** horrible. We lose internet every time a butterfly beats its wings in Japan and we're getting half of the speed we paid for even on the good days when it IS up by some miracle. Ping is consistently over 100 and the download speeds mean that uploading this is likely to take hours. 0/10, would say that their service is run by primates.

I have NEVER heard of a company that can charge a 14.00 late fee, Customer Service told me... it is because they use SPEED PAY, and can't be sued! They also told me that you must call back at 6 and 12 month increments to get your customer & loyalty discounts! THIS IS WORSE THAN DEALING WITH A USED CAR SALESMAN! It is almost like GAMBLING at a CASINO! Also they asked if I wanted to ADD anyone else to the acct. Very Strange! How many people would they like to put as unpaid creditors? Don't use these people if you have OTHER choices. If YOU do... Pay... WELL CLOSE ATTENTION!

I have been customer of Qwest/Century Link for years and I have noticed that once the company shares business with Verizon customer service department has been the worst ever. I am going to be quite explicit with real examples and names of my situation. In 2015, I called CL and the representative at the background said, "She has an accent" immediately she hung up on me. I called again and complained to the supervisor who said that she would review the call and call me back. She never did. I have to mention that took me almost the whole day to contact the supervisor. Technicians are way different. Every time one of them has been here at home fixing internet or other matter, they have shown professionalism in all aspects.

This is a bait and switch company at best and the worst customer service ever. Your bill starts inching up even before your contract is over and when you call in there is no customer service just upselling. When I moved I had to cancel my service for which there was a $200 fee. In addition it took me 2 hours to cancel the service. There is no way to do it online which means calling in but when you do the automated service tells you to call back during business hours 9-6 even if you are calling at 3 p.m. then hangs up on you. It took me 5 tries calling in and picking other departments to get to customer service. I was on hold for 30 minutes.

The internet itself is very bad. It goes down a couple times a day. For a 2 GB update it took 17 hours. You can't trust it enough to do anything important because it might go down. I wish I could give it 0 stars.

I have had by far the worst experience of my life with a business. Not only is the customer service horrible... I spoke with a man from their "escalation" department who not only was rude but repeatedly would not let me speak to address the issues with the incorrect billing. During this phone call to the company the different representative repeatedly contradicted their statements in regards to my ridiculous bill. I went from a bill of $52 to a bill of $468 drafted out of my account!!! The only thing I added when I had changed my services was basic cable and a dvr... When I was offered their promotion price they never stated anything about billing prorated amounts or a month in advance...

On approx. 8/1/16 I ordered internet from a TV Ad from CenturyLink (CL). I was quoted 14.99 per month and that the internet would be active on Thursday. I had an older modem that would work. I would use it. I was quoted for 6 months. No other fees of any kind except for a few dollars tax. I called them and was informed nothing had been set up. On my next call to (CL) I was informed the modem would not work and now I have to rent one for $9.95. The call to tech. support took hours. After all the wasted time and effort I had to go through and continue to go through the gal offered a $50.00 credit and extended the term to 1 year to keep me as a customer. I agreed. I finally called Actiontec about the modem and they fixed it in 2 minutes. The same modem that (CL) said would not work.

I just got off the phone with CenturyLink. In short, they lied to me, then I found myself bound to a contract with a $200 cancellation fee. In the last week, I have spoken with several reps, all of which gave me contradictory information. What's crazy is that I've had CenturyLink in the past and have always been disappointed in either their service or business practices. I can't believe I'm stuck with them for another 11.7 months!

Literally the worse customer service/call center I have ever experienced. Simply calling was like calling a prison inmate on death row. The attitude and desire to be at work was pure indifference. I receive more respect and help from call centers based out of India. Getting through all the questions was like trying to pass a FBI security questionnaire. When they finally asked me the reason for calling I told them I was cancelling my service. She asked me if I was unhappy with my service in which I replied "yes". I was prepared to list all my reasons and complaints but all I received for a response was "ok". Ok? Apparently CenturyLink just doesn't care. How they ever got an NFL stadium named after them is beyond me.

I am so beyond dissatisfied with CenturyLink. I have been totally not got any resolution from their service department and techs. For 3 weeks they promised to fix my wifi. That never happened. The service tech showed up for two days. After that the opt said they would be out for two weeks every day. That never happened. The tech explained I lived too far from main box and would probably never get faster internet. You know what opt said? She offered me discounts on worse service. 20% off the same service. Not fix it just charge less for it. Can You believe this?

I have been dealing with CenturyLink for some time. They are so rude in Customer Service. They have hung up on me more times than I can count. Now they are charging me over $300 for one line internet service. I have to say that if you are reading this then you must not do business with this company. I have never in my life seen a company operate like they are trying to do.

I wish I had taken the time to read the reviews before I switched from Comcast to Prism. It is so frustrating to be told one thing and an entirely different and never in your favor thing happens. After having Prism installed (I already had phone and internet) I received a bill one week after installation for $60 more than I was quoted. I was on the phone with one rep after another and was finally given a number which was still more than quoted, but better. So, now it is $16 more. I won't sign up for autopay until I get at least two months of bills that are similar. Which means never. My advice to anyone out there considering Centurylink, try anything else first. Gone are the days when your word actually means something. I am very disappointed in my latest experience with this company.

I keep trying to get my service suspended because I am in temporary housing. When my bill came and was 130 instead if the usual 50, that's where the nightmare started. At one point I said "screw it. Disconnect all my services altogether. But first I wanted to talk to a manager." Can you believe dude put me on hold 40 minutes then transferred me back to billing. I tried again, apparently the supervisor refused to take my call until I told this other agent why I needed to talk to them. I had already told my story 4 times. Wow. How does a company like that stay in business? Seriously, they will never see another penny from me. Ever. So rude and don't give a damn. No one there cares. I can't believe a company like this actually exists. Wow.

The service that has been provided to me as a customer is the lowest level of service I have experienced. As a Customer Relations professional in the corporate business world, it is hard for me to believe that a business on a scale such as yours, would allow service such as this, as a representation of your company.

CenturyLink has the worst customer service. They quoted me one price and charged me double on my bill, I have tried repeatedly to change it and they will not help me. They say they can't help me. Comcast is so much better and that is saying very little. They are the worst company I have ever worked with. They should not be in business. They lie and cheat their customers. I won't give them the satisfaction of receiving one star. They deserve a -1 star.

CenturyLink is FAR WORSE than other companies I've ever experienced in my ENTIRE LIFE! Just like what other people said: If there's a no-star option, I would give that rating instead! These money-grabbing worthless subpar piece of useless garbage that is: disrespectful and incompetent! After you've paid your bill, the stupid message that tells you to pay your bill would still be there so that you can't use your internet for a while. The internet will also keep disconnecting when it's near the billing day. I've called and reflected this problem to their useless customer service which is run by a bunch of gnomes - probably don't even have a high school diploma. Guess what? The second time that I told them that their internet was crap, one of these trolls that sits in front of his monitor, told me that: "If you don't like it, go somewhere else." This tells me that these money grabbing hacks does not give two crap about their customers.

1st issue: My wife called CenturyLink for a quote on internet service in our area. She made it very clear that it was for a quote only. She wanted to discuss the pricing with me before signing up. She discussed the pricing with me and we agreed to sign up for the $34.95 a month price which requires a 2 year contract. I called back the next day and set up internet service. While on the phone the CenturyLink rep told me that she notices that yesterday, phone service was already set up and offered to bundle. I explained to her that my wife called for an internet quote ONLY. The rep must have set up the account without her permission. The rep apologized for it and canceled the phone service. At this point we should only have internet in my name.

I am hoping by writing this review consumers will stay away from this company! Just today I called to speak to someone about my bill and was tossed around in their system. The billing customer service rep told me she was looking at my account and transferred me to another dept. without telling me. The guy that answered the phone was rude to me when I explained that I must have been transferred there by mistake. He did not help me at all and put me back in line in the queue with a super long wait. This company is TERRIBLE with customer service, HUGE wait times and the billing is inconsistent. STAY away from using this company to avoid headache, poor customer service, inconsistent billing with frivolous charges and long wait times. I am on hold right now and have been for 20:57 seconds. UGH...

CenturyLink continues to send me a bill for services after I have cancelled. I have had to call on three different occasions and the call last two hours each time because their customer service reps don't know how to deal with the problem and I get bounced from department to department.

I received a bill saying I needed to pay my bill or it was going to get disconnected. Well it was Friday the 19th, and I said "well I can pay the bill on the 24th, that is when my husband gets paid," and she said "no problem, if we set up for it to come out automatically." I said "ok, as long as it doesn't come out before the 24th!" Well, Monday the 22nd, out came the 495.94, causing my account to be 673.00 overdrawn. I had other checks coming in, but those would have been covered. But because the 495.94 came in, it caused all of them to be overdrawn, and therefore, I got 4---- 36.00 charges. Then on Tuesday, the 23rd, they credited my account the 495.94 by returning the check, which cost me another 36.00.

I am constantly having issues with CenturyLink. Not only is our 60mbps showing a download speed of only 20mbps but I am having to contact them all the time in regards to my bill. I recently had my contract expire and without any notification my bill raised. I called CenturyLink and the man (cannot remember his name) told me if I signed another 2 year I would be given a higher speed and a promotion of only 29.99 a month. The next billing cycle did not have the promotion as Centurylink told me it would take two. Two billing cycles later and my bill is 176.50!!!

Everyone knows all the internet providers have bad customer service so I assume anyone reading these reviews is trying to pick which one stinks the least. Here are my thoughts: I used to have Comcast and when we moved to a new location we had the choice of Century Link and Cable One. So far Century Link is much worse than our experiences with Comcast. We started using them a year ago and it took them 3 months to get our "promotions" right and I had to call every month and sit on hold. Each time I was assured by the representative the discount would go through. They didn't. I work from home and needed internet service right away. Century Link didn't show up during their scheduled times twice. I tried to be patient, but with issues like these it makes it really hard to simply "get through it". Once we had service it was fine. Just the issues of getting it set up correctly and the billing. Expect to pay $20 or more a month than what you are quoted.

I have CenturyLink for over 3 years now. Called in July 2016, was told that I needed to call back the next week to get my discounts so I called back the next week. Told me I was getting all my internet discounts...plus ask me to join Verizon...so I did all of that...then asked them to connect me with DirecTV since everything is billed through CenturyLink because I had gotten a letter stating that I was going to get the Sunday NFL package. So they connected me with DirecTV. Told them I didn't want the Sunday NFL package. So they said they cancelled it. Get my bill this month, no discounts and the Sunday NFL package was on it. Called DirecTV so many times it's not funny!

CenturyLink don't even worth to earn even "1 Star". THE COMPANY IS THE BIGGEST SCAM I EVER SEE IN AMERICA. People! Please do not fall into their $29.99/m on internet. It's A BIG SCAM and lie with their customer services. After many phone calls and long waiting on the first couple bills to make the adjustments, then the bill go back to high price and wouldn't do anything anymore. When I try to cancel, they charge a big fee for termination. Billing problem every month. Do not wait your time to fall into their trap. Stay away from them.

I just received a letter from collections for a debt from Centurylink. Called CL about it. Spent 1 hour on the phone being sent from rep to rep as they couldn't find what was wrong to finally get a supervisor to tell me that it was from a modem not returned after we closed our account. When we canceled the rep said they might or might not send a return form. We never received the return form. We left the country 2 months later after closing our account. Our mail was forwarded to family. We never received the return form or even a letter asking for the modem or telling us we owed them money. 10 months later we get the letter from collections!! I know I will not use their services ever again especially after being loyal to them for 6 years. This shouldn't be legal at all! And then the manager has the audacity to tell me "it's not really worth $100 to go to court anyways. There's nothing I can do. It's in collections. Just pay it." Centurylink are thieves!!!

Tons of promises but more headaches than you will ever anticipate. When I first went with CenturyLink business I was promised that all my phones would be transferred over but after several months of trying to get the numbers and the setup cost of over $800.00 and the final bills of now over $3000.00 just in a short period of 4 months. And being sent to collections when I was told my account was closed. The amazing thing is with a business account you are never assigned to anyone so every time you pick up a phone you get a different person and good luck if you have a simple problem. The worst decision that I have ever made in my 17 years of owning my own business was going with CenturyLink business. If you are a business and are looking for a company that will represent you and your company CenturyLink is not the company to go with.

I am paying CenturyLink for their 40 Mbps internet speed. I RARELY get anywhere near that level of service. Today, the speed at best has been 5.83 Mbps on download and 4.25 on upload. They are NOT fulfilling their stated service level... NOT EVEN CLOSE. As soon as my contract with them is over, I will be switching to Comcast.

I signed up with CenturyLink because Time Warner was getting too pricey. They quoted me 60.00 a month for internet and land line. Also, a 5 year price lock with no contract. My first bill came for 214.00. I spoke to someone with online chat since it was after hours and she broke my bill down and said it would be 79 + a month. I told her I was terminating service. And that I was NOT paying 214.00. Hell will freeze over before they get a dime out of me. I did a self install and provided my own router. Avoid this company. They lie through their teeth!

DO NOT bundle with CenturyLink and DirecTV as CenturyLink will charge more than DirecTV and if you try to unbundle - you might as well screw yourself because it is easier. Been trying to get them separated for 8 months. Now with a bill I cannot pay - they are so sorry for the inconvenience.

I have been a customer of DSL for 5+ years, and Prism TV since 2014... no contract, but I had a 1 year price guarantee. After my 1 year, the CR told me to contact CL and they would keep my rate the same, to keep me as a customer... of course they did not keep my rate the same, but raised it $20, which was acceptable to me. In June, year 2, all of a sudden, the bill went up $30.00. I contacted CL and CR. With mgt approval, CL lowered my bill to the previous amount. 30 days later I received a letter informing me of an error and my bill would be $10 more than quoted over the phone. I contacted CL by phone. The CR was rude, condescending, and constantly interrupted my responses. The conclusion is I would pay the new amount... and take it or leave it. I am leaving.

CenturyLink has been my internet provider for about 2 years and their service is horrible. I have spent at least 3 months a years without internet! I'm not sure how many customers they have but two service technicians in whole metro area is showing how much they care! If I were you go anywhere else! Some service is better than no service with CenturyLink!

I would like better explanations of my bill charges. I have charges for broadband, voice, recovery fees and CenturyLink @ ease which none of these charges are explained. All these charges add up to $52.23 which I would like to know what they are for.

For the amount of money paid for this wifi service you'd think it wouldn't just stop working throughout the day for no reason. Every time I turn around it's not letting me connect to anything. The router is all green lights but the wifi isn't connecting? I think it's time to switch services.

Just before Father's day of this year another CenturyLink salesperson arrived at my door. He offered a solid deal which I was assured would mean very specific out of pocket costs for me. We were most interested in the faster internet speeds and hubby could have good reception without climbing on the roof to adjust the antennas. We added a 11.99 up-charge for HD during installation day, as the non-hd service was ridiculous. Our expected charges were reconfirmed during this addition. Our out of pocket bill was supposed to be $102.00 per month. July's bill arrives. $133. Called customer support. They gave me a credit on this bill (which didn't yet include Prism). So far okay. A pain in the backside to have to call in right? Then August's bill arrives. Then another bill arrives because, "sorry we forgot to bill you" for Prism. Another phone call to CenturyLink.

On August 12th a CenturyLink sales rep canvassing my area called at my address. CenturyLink had been offering a new promo which was discussed. She made a point of telling me she could offer additional perks on top of the promo to sweeten the deal. There were no install fee, waiving the modem lease fee for 24 months and no cancellation fee. The install was scheduled for this week and I called CenturyLink to confirm and found out all the additional perks the sales rep said she could offer were all not true. I cancelled the install.

My internet quit working so I called CenturyLink Technical Support. I reached Howard who was so unprofessional. His answer to my incoming call was, "What do you need?" No name, coughed, hemmed and hawed. Finally determined I had an outdated modem after him putting me on hold 3 times. This took approx 30 minutes. Then told me, there would be a charge to replace it. It would take 3 business days to get it or I could go to Best Buy. I chose to go to Best Buy. I am retired from CenturyLink (formerly Qwest). I was appalled by the unprofessionalism and disregard by this individual.

My wife always pay the bill on time. They lost a payment. It went from 40 bucks hundred bucks a month and after giving them the money order number they still won't fix this for us and we have to have them. It's part of our new apts in Norwalk ia.

As everyone else described, they do NOT honor the rate they offer you. I got a high speed internet service for $35 (or $34.95 as they advertise) and offered a 30-day satisfaction period and no installation fee. The first bill was issued during the 30-day period and for $174.35!!! I called them and they deducted the $90 installation fees. I paid $84.35 since they said it was the first bill and the next bill would be $34.95 + tax.

I signed up for internet service the cheapest one every month. They double this bill by adding in a second line called "other services"? WHAT OTHER SERVICES? I signed up for the basic simple internet service for 59 bucks. With no tv or no phone just internet. If you don't overpay your bill you get double billed the next month. THE WORST INTERNET SERVICE I HAVE EVER HAD IN THE PAST 10 Years... I WILL NEVER USE THEM AGAIN...

We have had Centurylink for 3 years now only because it is the only game in town. The list of problems with this company is staggering. Suffice to say if you have other options do it. We have had billing issues, connection issues and service issues. When we 1st got service everything was working fine, then the modem went out, a month after that the rains came and service was bad, you couldn't even connect to the net and if we was able to the speed was the same as dial up. I called and was told my phone line in the house was bad. I told them it was a brand new line.

As most do CenturyLink jacks up one's rate after a year or 2. A reward for customer loyalty I guess. So I went online, compared prices and opened a new account. This saved us $75 a month over what my gf was paying. Same service I was assured. This for DirecTV, local phone and internet at 7 Mbps. During the phone conversation (which took an hour) the agent never mentioned phone numbers and unfortunately it didn't occur to me. We are over 60 and this landline phone is known to all the doctors, hospitals, etc. Most important is my gf's pacemaker reporting device. Later that evening we discovered the error. The following day we spent 2 hours with customer "service" trying to correct this. Ending when during a transfer we were cut off. It being after business hours calling back was fruitless. So we started earlier in the day following.

I moved to my new home in April 2016. I had CenturyLink service transferred. The service was horrible. They set me up on a new plan with lower fees for one year and told me I had 30 days to cancel. I couldn't get Hulu to work, and barely could get Netflix to work, nor the internet service. So when I called to cancel they told me I could not. They said I had an existing contract that would end in September or October. So I recently called this month. Now they are telling me my contract doesn't end until February 2017. And told me that I could cancel, but that I would have to pay the penalty fee of over $200. Unbelievable! I reported them to the Attorney General recently. I don't know if they can help, but they did help me before when T-Mobile was cheating me.

AVOID this company like the plague!!! This company fails to clearly communicate changes with their employees. Internet ceased working last night and we were told it would be working this morning and was off due to system maintenance. Morning came. No internet. Called and was told there was NO system maintenance being conducted in the area. LIES! Customer service representatives were RUDE. If they did not want to work, they should have stayed home or found a new job. I have had SEVERAL issues with this company. I'll be seeking another internet provider. I highly recommend that you do the same.

They just won't provide clear and accurate pricing without trying to deceive the customer. One annoying example is an undisclosed 3.50 a month to pay your bill online or over the phone, which amount to millions for the company when you multiply it by how many customers they have. So the only free way is snail mail, what a lame way to nickel and dime the customer. Why can't we have more choices in providers and why can't we regulate their outrageous prices. The sales people tell you one thing, you agree to that verbal contract and after it's all done and one is deceived they tell you "tough luck. You signed a contract." I don't see how the contract can be valid if it's acquire by devious and misleading info that changes later when you get your bill or notice. We can land on the moon and beat many cancers but we can't force the communications world to use fair practices and break up the neighborhood choke hold on the people.

I signed up for a promotional packaged bundled prism tv/internet offer, it was $84 a month for a year. My first bill was $144. I talked to billing, got a runaround about it be a prism tv issue etc... they sent me back to billing, etc (you get the drill). This month my bill is $254, same crappy runaround, it's a scam and very dishonest. I cannot be the only one they are doing this to.

There are so many things wrong with this company. To start, we have been having issues with our internet not turning itself off and causes for us to have a daily occurrence where we have to actually unplug the modem to get the internet back. Second, when we called them today to find out why they told us that we have an old modem that isn't supported by them. This is a major problem because they mailed the modem to us 1 month ago. So if this claim is true, they mailed us an old modem. Third, to fix the second problem we have to pay for a brand new modem and drive an hour and a half to get the new modem or else pay the shipping and handling fee.

I signed up as a small business owner with CenturyLink in September 2014. I agreed to a 24-month contract. This suddenly became a 36-month contract without my approval. I did not realize the terms had been revised until I tried to cancel my service. Spoke to George supervisor agent ID **, one of the most despicable people I have ever had to deal with in a customer service situation who actually seem gleeful to tell me I was "stuck with us" and I may as well pay the penalty and get lost. I had asked for proof in writing that I or anyone else at my company had agreed to the 36 months. He cannot provide. He claimed it was done over the phone. I asked for a recording of the call. He cannot provide. They don't keep records.

If there was a "No star" option that is what I would give CenturyLink!!! I signed up with CenturyLink for our Internet because it was advertised as only $35. While on the phone they talked me into bundling with DirecTv. The two bills were supposed to be $91.97. The girl told me on the phone the first bill would be a little more at $110. I get my bill and the $110 was not for the TWO bills it was for CenturyLink ONLY. So my $35 bill turned into $110. When I called them just to complain they just keep saying "you were quoted $110." So my bill for the 2 companies is almost $200 and I can't get out of their 2 year contract. They don't care about their customers at all!!!

My fiancé and I were moving to a different apartment and needed service transferred to the new place. He did an online chat with CenturyLink. We provided all the necessary information and double checked that the service would be transferred and everything was ready to go. The internet was supposed to be transferred on the 18th, and they were supposed to set me up as an authorized user. Come the 18th the internet was never set up. I called but I couldn't do anything with the account because I wasn't an authorized user. Whoever I talked to on the online chat was supposed to set everything up and they never did.

After numerous technical problems with the phone service and internet service I decided it was best to cancel with CenturyLink after 2 weeks of service. Internet is like the old-fashioned dial-up. I called and they would enhance my speed. After 4 days I saw no enhancement! The phone service is absolutely awful. Phone does not always ring. Sometimes it only rings 2 times. Can't leave a message and even the customer service people said they could not hear me. It was scratchy.

I'd been a customer with CenturyLink for at least 5 years using their internet services. They gave me a good deal when they couldn't upgrade to a faster speed for another two years. They advised me at the end of the two years my price would go up to about $50.00. Great, fine. After about 6 or so months of paying for my internet services, I decided to give CenturyLink a call to see if I could now get a faster internet speed. A sales rep I spoke with offered me a great deal of adding Prism Tv and 40 Mbps of internet for a combined total of "around $53.00". I thought this was an excellent deal! He let me know I've been a great customer, and that I was qualified for this great price. He gave me a bit of a rundown of the details: 30 days free trial of Prism TV. If I don't like it I can cancel it. No charges no questions. 2 free set top boxes with free installation and no monthly service fee (I decided to get only 1).

I have had CenturyLink Internet and Prism TV for three months. While the services work fine, my bill has been a constant nightmare. They quote me prices, give me "confirmation numbers" on those prices and then charge me more than the quotes. When I call to complain about the overcharges, they say I was "misquoted" and refuse to honor the previous quote, for which I got the supposed confirmation number. I also had to phone them four times over a charge for a modem I never wanted and returned the day after it arrived by the same means it was shipped. I had thought no one could be sleazier than Comcast; I was wrong.

Bought a house. Previous owners had CenturyLink for internet in rural area. CL was supposed to turn on our internet August 5. Nothing happens. Numerous calls to customer service. Was told there was a problem with the line and a technician would be out. Then told we would have internet August 15. Still no internet. Spoke with them today and they said a technician cannot come out until Sept 9, and even then they may not be able to resolve the issue. Meanwhile, I am having to use a hot spot with Verizon and going way over on data so that I can continue my employment (I have a contract where I work from home 3 days each week since I live in a different state from my employer).

The CenturyLink representative falsely stated there was service access at my apartment to get me to sign up. After two days of technician support during installation -- they stated it wasn't possible (I live 5 minutes from downtown Portland!). I had to return my DSL modem and purchase a new cable modem as Xfinity was my only choice at this time. The technical support team apologized for the headache and stated my account would be closed and installation/service charges would be reversed. However, one month later, I received a bill with late fees.

Signed up for the $34.95 a month internet service with free installation. Charged $15.00 to ship modem, had to install internet myself. First bill was over $96.00, second bill was $54, now 3rd bill is $65.00. Every time I have called or chatted online with this fraudulent company, they give a song and dance that no one could follow to explain away their fraudulent charges. Why this company is still in business and allowed to defraud consumers is beyond me. Where is our protection? There is no way to end the contract without being charged $200. Come on, who is looking out for us? If someone on this site can help, please contact me.

I got rid of my landline because CenturyLink continuously raised my prices (on the sly) for 6+ years! They told me to call every 3 or 4 months and ask for "discounts" and then and only then was it lowered to what my CONTRACT originally said/implied. I asked (when I ridded the landline), what it would cost for Internet only. I was quoted $29.95. Lo and behold I got the bill at $56 (and supposedly THIS is discounted $15) and before, WITH the landline, the bill was $64 (plus $40 of taxes). Now they told me it was because my Internet wasn't in a "bundle"... I told them no one ever mentioned that and I was quoted $29.95. Their reply? "Someone lied to you". Yes, they surely did and continue to do so. This is the worst company I have ever done business with and sadly I am stuck with these shysters! What a bunch of LOSERS! Don't use them!! Be forewarned, they are crooks and liars! The whole company!!

In attempting to talk to a person I spent 1 1/2 hours being abruptly cut off by the person I finally reached, transferred incorrectly, put on infinite holds (probably so I would hang up), put through to the wrong people, hung up on - told they'd call back - never happened and my issues were never resolved. They wouldn't correct the $10 overcharge due to paperless billing email not sticking in the account set up. I couldn't speak with a supervisor - "they don't talk to customers", "Ma'am you're not seeing my side..."

I just got my CenturyLink Internet installed at my new apartment this past Saturday, and unlike others here, I've been very happy with it thus far. My technician was able to get my service installed in a very timely matter (only took 1 hour), and not only that, but my tech came an hour before the estimated start time. I'm in the Twin Cities, so I am in a market of theirs that does so happen to offer 1Gbps down, but I'm in St. Paul, so the fastest I can get is 40Mbps down. That speed has been plenty fast for me to do things like watch TV on Sling TV (which I just got on board with today), HD video on YouTube, and Netflix all without hiccups.

They take about 5 minutes at the least to respond to a question, they will over bill you, they never take responsibility for their mistakes by correcting (they only say sorry, there's nothing they can do). I was not on contract with them, then when switching service to my new house they put me on contract because it's "a new place" and they did NOT notify me that they were doing it until I noticed after the bill. Then they charged me for "renting" the equipment when I previously bought it, then when I showed proof they stopped the rent charges but never reimbursed me for the charges.

Horrid customer service. Slow internet that would frequently have unexplained outages. If you are looking to get the deals they offer such as rebates on your Verizon bill forget it (after a year of fighting with them I still did not get the rebate). When I went to the CenturyLink store and informed the gentleman I was terminating my service because I was unhappy with their service, no concern - just the offer that they would not charge me the termination fee (as if I would have paid that since I had not had internet for 3 days and there was no explanation from tech support). Yuck. I will never use them again. I went to the Comcast store and they actually acted like they wanted my business and at least pretended to care about my needs for internet. It was like night and day!

I am literally sorry I ever had CenturyLink for my Internet service. They constantly and continually LIE, admit they lie, then deny that they ever said that they lied. So, they even lie about lying. This company needs to be put out of business and the quicker it happens, the better off the market and consumers will be. The real pisser in the works is that their Internet service, taken by itself, is actually very good. But the customer service is so atrocious, it wipes out the good Internet service they provide. So, if anyone from CenturyLink reads this, well, bleep you AND adios. I hope your time as a company is limited. Note: I wanted to give CenturyLink a "zero-star" rating, but the system would not allow it, so I was forced to give them a rating of one-star out of five. But, trust me, they don't deserve it.

After 30 days, 5.85 hrs of wait time, 10 different customer reps, and still no 20m service - I did get billed for $70 for 30 days at 7m, huh? It is supposed to be 20m at $29 for one year - not only that, I've only had internet working for 20 days because they screwed up with wrong password and assigned the 20m to someone else's account. I'm at my wit's end! Ready to find someone else... Now today they are refusing to credit the 7 days of no service because it was not "their" problem - even though the tech was here. Also still no 20m service, I'd have to re-order.