CenturyLink Reviews

First issue: after the first of a two year contract, my bill DOUBLED, and I didn't see the increase until the second month, so instead of owing just under $200 (t.v. and internet for 2 months) I owed over $400!!! When I called to inquire, they explained my 12 month trial had expired, but they could give me an even better rate going forward! Great! Can that rate be applied to my past due? "Sure, hold on..." To make a very long story considerably shorter: after talking to 4 different people, each with a wait time of at least 15 minutes, I was informed that the new rate can NOT be applied retroactively, and when I threatened to cancel... THEY DID NOT CARE! No one was willing to work with me. I cancelled.

CenturyLink screwed me over and still trying. A representative from CenturyLink called my business and claimed to save me money with lower phone service rates. He promised to be cheaper than the current phone service provider. I told him to give me a quote in writing and he did with some extras. What he did not tell me that with all the fees and taxes and all the other crap they tack on was that I would be paying roughly $20.00 a month more due to his quote. I thought that with the saving I could be happy with their service. Trying to switch back was a nightmare and nobody had a clue in the entire system.

Same problem as week one continued sporadically for over a year now. Their main line was "your internal wiring must be bad" so they would send a tech to investigate. Upon inspection of cat 5 line to the "d-mark" point of origin for phone and net they always said "this is obviously NOT a wiring issue inside the house." Then they'd get in their truck and go somewhere, come back and try to feed me some line as to what they corrected upstream.

I called to ask about tv and high speed internet service. The rep created an account without my authorization or knowledge. A few days later I decided to sign up for HS internet. The day before the installation, the tech called and said they don't have high speed internet to my house even though several reps had confirmed it. Then I got two bills in the mail for service that I never received.

Another screw up and another call to straighten it out. You know the drill. But at last Customer Service from CenturyLink, who would have thought. I actually got a customer service rep that listened to my problem. Then instead of him assuming he could shut me down with a sentence, he delved into the problem and straightened out. He was charming and knew what he was doing. He had me wait on the phone while he made sure the problem was straightened out with all the proper departments and extended my promotion package by another year for my trouble. Kudos to CenturyLink and the rep. I actually ended up happier after the experience than before the call and that NEVER happens. Congrats to CenturyLink.

Our wi-fi went and landline phone out so I called CenturyLink internet support. After being on hold for over 20 minutes I could barely understand what the agent was saying because the accent was so thick. When I told the agent "I can't understand what you are saying," they just spoke louder and I responded, "I can hear you just fine, I can't understand what you are saying no matter what the volume of your voice is." I was on the phone for two and half hours and the wi-fi still didn't work. Set up an appointment for a tech to come out a couple of days later, they didn't have any appointments open for several days. They asked for a phone number of the person that would be home at the time so they could confirm someone would be home when they arrived and if we had dogs they could be contained. I came home from work and asked my husband if they had been there and he said "No."

I bundled with CenturyLink in August with Verizon. My Verizon Bill was up to date and Paid 15 August 2015. 23 September 2015 I received a bill from CenturyLink for a massive $248.33 even though I had a -$70 credit on the account and my Verizon bill was up to date. I called and they 1st told me that "Yes you have a -$70 account" and not to worry. Then a month later I get an email warning telling me I have to pay the full $248.33, so I call and they state that I paid my last Verizon bill on 15 August and they paid on the 13th of August so on my November bill that $144.50 should be deducted. In November I get my bill and my next month charges are added on to the $248.33 for a total of $441.78. I call and they tell me I have to take it up with Verizon. Of course I call Verizon and they don't do anything to explain the situation because they don't have the full picture any more.

CenturyLink wants use of 11 poles for cable on my property that are being used by Excel. The cables run east and west and north and south. I have livestock in the pasture. They have my whole pasture cordoned off. Repeatedly asked for a 24 hour notice to move livestock to safety. CenturyLink techs have tried to get through the gate. I have had to stand in front of the gate to protect my livestock. One tech got out of the big ass trucks, went behind me to open the gate and the other tech tried to run over me. On another occasion was not notified either. Tech got in my face. I had to push him back and call the police. For 8 months I have faxed, emailed, and left phone messages. No one returned my messages until I left a message that I was going to use my big ass truck and run over the CenturyLink green box on the corner of my property. Within 10 minutes I received 2 phone calls from two CEO's begging me not to run over their box.

In December 2014, we cancelled all of our services; phone, tv, and internet due to increasing prices and switched back to the Cable Co. Last night, 11.27.15 we received a call from a collection agency that we had a $100 balance due. When I called CenturyLink the representative was unable to provide me with any billing information. I have to call the collection agency for a billing statement. If we had an outstanding bill why we're not contacted within 30 days of cancelling our service?

Tried to transfer my number to CenturyLink - but they connected a new number in error. I called and they said they would remove the new number and transfer my old as I'd requested. So they connected them both. At the same time. I called again and they so said they would cancel the new number connected in error - but cancelled the account with my transferred number instead - but I still had two lines connected at the same time. So I called again and canceled everything and sent the modems back. I've spent 4 months trying to convince them that they have both modems, that there is no balance due, and that they are complete idiots. So sorry that I tried to save a few dollars and transfer - I lost a really good phone number that I'd had for several years. I think I'm more annoyed by losing the phone number than their inability to manage billing.

CenturyLink is supposed to be a communication company, yet their communication is horrible. They don't fix problems, instead they put you through to another agent and another agent, and they refuse to call you back when you, the customer get disconnected from the agent switching you to another agent or hung up in the middle of a conversation.

CenturyLink has placed over 70 in fees on our account without an explanation. After being transferred 8 times and being told 8 different amounts that we owe no one could tell us about the fees. One person told us they were overdrafts, one person told us they were irresponsibility charges, and one person told us that they were for our name being wrong on the account that they created. After over 8 hours on the phone not one person apologized for their errors. I have never been so appalled or disrespected as a customer. Not one person was willing to help. Century Link's claim is that they care about their customers. From the above post it is truly a lie.

If I could give this company zero stars, I would. They should pay me for having to use their service. My apartment complex only allows CenturyLink. To begin with, they showed up the day after they were supposed to set up my internet, and 4 hours after the scheduled appointment. They got here, the guy was kind of friendly, everything was smooth for a couple weeks. I pay for a $45 a month service which gives the most gigs. My first bill was $95. Wrong. My second bill was $85. Wrong. After calling numerous times and being connected to the dumbest customer service rep, who literally had no idea what she was talking about, my parents finally call, and after 2 hours, things are sorted out.

Umm, where do I begin. I live in a semi rural area in Lincoln County, MO. I've been a customer since 2003. We have had the same slow outdated DSL. I've called - spoke to cs who couldn't answer any questions I had about them updating service in our area. Not to mention not the most professional person to speak with. I'm paying almost 50 dollars for 10 meg DSL. While 15 miles south of us in St. Charles County. People are paying that same price for 100 meg broadband. CenturyLink is such a racket. They are the only provider in the area so they have us over a barrel. I tried getting my bill lowered - the only thing she could do was I needed to set up auto draft for my payment to come out. That would of saved me 10 dollars. Just tired of dealing with them. Wish another provider would come out to our area because as it is CL has this market cornered and it's customers.

When trying to get internet thru CenturyLink, it was nothing but a headache. We went through two modems and still didn't get service. I canceled right away because three weeks has already been wasted with no internet. A month later, CenturyLink sends a bill for over $100. For what? I never got service and canceled cause of it. Their customer service reps don't know what they're talking about and transfer you to other depts that can't help. Very frustrating! Save yourself time and a huge headache.

I placed a new order with CenturyLink yesterday and was sent an email for confirmation with a serviced date of 11/2/2015. I had told the rep that I had a modem at home, and she said that was fine, just to call customer service and let them know, and all would be okay. When I call customer today they pushed my service date back a month, and when trying to get the matter settled customer service said there was nothing they could do. The rep. said they had no record of my order date, and that was that. I then ask to speak to a manager who implied I was a liar, telling me that I could not receive an email because the order was pending. When I requested to speak to her manager, I was told he was not taking calls. I continued to ask her for her manager to which she repeatedly ask, "Why," and I told her she had poor customer service. She then transferred my call back to the beginning.

We're building a house in a community without internet service. CenturyLink has service that stops at the entrance of our community. I have called multiple times to request service be brought to our community but have been disconnected at random times. I have emailed only to receive a generic response instructing me to reset my modem - what? When I finally had a conversation with someone, I waited over 25 minutes while the individual scanned pages of pre-produced responses to my questions... zero knowledge of their products or services. At the end of the conversation, I was transferred to the "complaint department" so that I could let them know my community needed service brought to our area. After reading these posts I'm guessing our community doesn't really want CenturyLink.

I moved from Wichita, KS to Great Falls, MT. I started the process of setting up Internet and Cable Service a month in advance since I would be working out of my home. I needed it up and running Day one. First call, they "accidentally" hung up on me. Called back in two days. They finished the set up. I arrived in Montana on 10/5. Called on 10/06 to confirm appt. for 10/7. There was no trace of my order. Was promised a better deal and to get it right and made sure it was for 40 megs due to working from home. I was also promised a $50 Visa Card. No Visa card yet. Line drops again. The reason I called early to schedule is because I start working remotely on 10/12. Next week (after 10/12) isn't going to work. I asked to speak to a supervisor. Appt for TV (DirecTV) and Internet was moved to 10/07.

CenturyLink is DSL. Never will be as fast or as stable as cable. You get half the speed they promise. And when you cancel service they charge $200 cancellation fee. That should tell you they cannot deliver the goods. They promise you everything and deliver nothing. If you have DirecTV, everything on demand needs to be buffered or recorded before you can watch it. BUYER BEWARE WITH THIS COMPANY.

My husband and I signed up for Centurylink internet. (We have limited providers in our area). We told them what kind of service we needed and what electronics we would be running. They told us it was no problem because we were getting a 10 meg plan and that will be more than enough. It started with us having to place our order multiple times, they lost the original. Then we paid the deposit, and waited. Finally had to call back again. FINALLY got service turned on. Within 24 hours we had a problem. Our 10 meg plan would BARELY play Netflix. And if it DID play it, you could not even so much as look at another device without it messing up the first device.

We signed up for CenturyLink, via the website, at the end of August. I requested a start date of 10/15/15 due to still being under an Xfinity contract. Somehow this part of my order was missed. About one week later we received a notification that our router had been delivered and we needed to pick it up from FedEx. We didn't unpack the router from the box until nearing what was supposed to be our start date (10/15). I physically hooked the router up on 10/08/15 and activated service. Somehow I've now been sent a bill for $140 and service has been suspended.

For 6 years I've paid $65 for extremely slow 1.2mbs DSL internet with no upgrades available. I received mail saying high speeds were available finally and called to do so only to be told my home didn't apply. After trying for a year, calling/emailing monthly, I was finally upgraded to a 10mbs plan. At best I got 6.5mb, but was content to finally be able to stream content without buffering and not spend weeks downloading updates and games.

I moved from one residence to another in which CenturyLink said they would seamlessly transfer my service without interruption and be provided with the exact same service with the same rate. I had to wait two weeks before a technician could be scheduled only to have the technician go to the wrong address. The technician proceeded to cancel my order altogether. I waited another week before my service was reinstated. After dealing with that debacle, I received my first bill after moving, it doubled in price. So I called again and after speaking with several "supervisors" they were able to get my bill back to the previous plan.

During our recent move we contacted CenturyLink to inquire about service. I work online for a living and I was looking for the best service option possible for our limited access point in our new rural home. The first lady we spoke to went on and on saying she lived in the country and they download movies and stream live and have no problem at all. After 40 minutes of her hard selling us on the service I felt that she was trying too hard so I had my husband get off of the call and we discussed the likelihood of what she was saying.

I upgraded our internet in September. Was told it would be Oct. 20th when the upgrade would be done and the new modem would be received. Was ok with this. Check on Oct. 20th and internet was upgraded but the modem was nowhere to be found. Called CenturyLink and they never bothered to order it. Had called a few times about the modem from Sept. to Oct. 15th and was still told I would have it on the 20th. Had to call again and they would overnight the modem. Was told it would be here on the 21st. Called on the 21st to see status of modem and was told again the order was in but would not receive modem til the 22nd. Horrible customer service!!! I really don't think that company knows what they are doing.

On Oct. 13th, 2015, my business phone lost service. I called to CenturyLink Customer Services, they said will have someone come to fix from that day to Oct. 20th. Two days later, I contacted to Century Link website and sent to them my comment. Unfortunately, I got no answer from Century Link. My business was still get no phone service until afternoon of October 19th, 2015. The phone line was connected that we can make a call from **, but customers cannot reach to us! The phone line got NO INCOMING call! I called to Century Link repair services again, they simple gave me another open ticket until October 23rd! From Oct. 13rd, 2015 until now, we got no phone services and no technician from Century Link come to check what is wrong! My business get big impacted due to no phone services everyday! How can we deal in this situation?

I decided to save money by switching from Cox Cable to CenturyLink. I was told it would take 15 minutes to switch over with no downtime. What a total lie!!! The tech came in and switched our main line with little issues. The problem being the other two lines wouldn't work and the internet was dropping off every five minutes. Was told they needed to run another line. A day later we had the same issue and the tech said it couldn't be done. Why they didn't check the line before the installation is a joke. So they pulled everything out and said nothing would be changed. Wrong!!! They still changed over my other two lines and I had to call Cox Cable to resolve. I have never had a dealing with should an incompetent company in my entire life. Good luck if you plan on using this company for your internet services.

Wow, CenturyLink, where to start. I've never took the time to write a review but this company really needs to work on their customer service and well, SERVICE PERIOD! I had an account with them before I moved and opted to continue service (my first mistake seeing how I had never had good experiences with resolving any issues I inevitably always have with them). We discussed paying my bill in full and using my router I had already purchased from them.

Somehow, my elderly mother tried to set up electronic billing with CenturyLink in May. She provided them with her email address and bank account information. At no time did CenturyLink inform her the email on the account was not the same as the one she just provided, although all companies will verify billing address whenever there is a change to physical addresses. CenturyLink stated she received an email to confirming the change from paper to electronic billing and a list of instructions as to how to change your profile. What company relies on a customer to input billing information and how many 83-year old women can follow the instructions?

I don't know where to begin and how many times I've called and tried to solve my billing problems. They quoted me an amount and I agreed to a year deal at this amount, the bill has never been that amount or anywhere near it. They tell me, "Oh taxes were not added" or "It was a one time discount" or "It was auto withdrawal discount," but never solved the problem. And the elevation dept. was pretty much "This is what it is" and "Goodbye." I will never recommend this company. I stood by them when I had to call them daily to solve problems. Fortunately the field guys were very nice and helpful.

They never got the bill right and insisted I was that one that didn't know what I was talking about. I kept good records and showed them proof repeatedly. But the claims kept coming: "You still have to return the modem you leased." I never leased a modem... here's proof. "Your bill still has not been paid in full." Yes it has... here's proof. I kept having to explain everything over and over and over again for months after I terminated my contract. It's like a horror movie.

In January/February 2012, after receiving a new Wi-Fi laptop for Christmas, I called Century Link to find out how to set up my internet for wireless capability. At the time I had an Actiontec M1000 modem, and the service rep I called told me I would have to buy a new modem with wireless connectivity. At the time I was unaware that the original modem had an antenna port built into the top of the modem, requiring a $20 antenna module to plug in then configure the wireless connection. As this modem is sold by Century Link itself, the "New Products and Services Department" was fully aware of this part, yet told me I had to buy a "new" modem. I was told it was around $99 to purchase. When I explained I am disabled and did not have $99 to purchase the new modem, I was told I could lease/rent to buy though it would cost a bit more that way (I believe it was about $120 after payments).

When I called CenturyLink to make payment arrangements, the lady I spoke to was rude & had a tone in her voice that she would rather be anywhere but there helping people. This is not the first customer service issue I have had. No one seems to have the same info as the others. You will be quoted one price about services & the next agent won't know anything about that quote & will quote you a different typically much higher price. Once my contract is up I will be leaving CenturyLink. They are not any cheaper than Cox if you have internet & cable services. Unless you call every 3 months checking for discounts which they don't have very often.

We owned two condos in the same building in Florida. We sold one of them a couple of years ago. Shame on me for not cancelling my service because to this day CenturyLink is still billing me. I had called in on September 24 to pay an outstanding bill. Then realized, this is no longer my condo. I called back the same day for a credit and explained the situation. They never called me back as promised. I had tried emailing them. Have yet to hear from them. Received ANOTHER bill in the mail. I called to get my payment back on the 24th of September and they refused. Thankfully my credit card company is working with me. Now they want to charge a $12 disconnection fee. Worst company service. Go with VONAGE. They are less expensive and more reliable.

I had the internet going on and off since I started with CenturyLink service. It took a week for them to send a technician. Then it went out again a day later. When I called to complain they said they didn't even have a record of me as a customer.

I was checking to see what Internet only would cost me. It started out ok then at the end the not so gentleman at CenturyLink said when I said I'll think about it, "You just wasted my time" and hung up on me. This is not the way to get customers. I would be hard pressed to use their service. Very disappointed.

I have been a customer since August and have yet had a day of full service without losing connection.

From the beginning... Nothing went as advertised... Appts never made... Charged... Extra hidden charges as you go... You need to do these or the order installment can't be completed... The best for last... Had DirecTV with it... Another joke... All FALSE ADVERTISING... Hidden fees... Not EVER getting the service advertised... Go to cable... Trust me...THESE TWO COMPANIES ARE THE BIGGEST BS ARTISTS IN FL... ESPECIALLY SILVER SPRINGS, FL.

When we got several flyers in the mail about what a great deal we could get by "bundling" services with CenturyLink we went to the office in Lady Lake to use their services. The first issue we had was that the price listed on the flyers was not true. My first bill came in at $250.94... $100 more than promised. Then Laura, at CenturyLink told us that our monthly bill would be $144, which was still more than the flyer stated. Then we were told by Rose that, oh no, the $144 didn't include taxes. THEN we found out that if the three TVs that were included in our package were all on at the same time, one of them couldn't get the HD channels!

I buy internet service via CenturyLink through Dish Network, but CenturyLink IS responsible for the phone lines in my area, so through Dish, I AM a CenturyLink customer. CenturyLink demonstrates absolutely no interest in upgrading lines/equipment to rural areas in order to provide better DSL service to those communities. I think that legislation should be passed to force them to do this. DSL service is NOT a luxury anymore, it is as essential as having electric service provided. My DSL wireless service is constantly going down and their attitude is like, "So. What do you expect us to do about it?" Un-freaking believable!

Don't even know where to begin. We are SO fed up and disappointed with Centurylink! They have the worst customer service known to man. When you call, we already lose connection or call gets dropped. Never ever get what told, were told numerous times about a repair that was supposed to take 1 day over a week. Was called a liar by a supervisor. Overall, they just act like they don't care if they have your business or not. Sadly they are our only option where we live. Paid the bill amount and got cut off as they wanted more money when WE paid agreed amount on TIME. When you call, who knows where you're calling, as the reps may as well be a child, they are not knowledgeable of job, tech issues etc... I could list ALL day and sadly everyone we talk to, feels this way. You would think they would value customers. Can't wait until we have other options in our area!!

I own a property in Florida and after two sudden huge hikes in the monthly price for services without any explanation I decided to change company for my TV, WIFI and phone. I contacted their customer services (Leila) and she was very pleasant and arranges for my contract to be cancelled with immediate effect. I was told that I would be sent a prepaid label to return all their equipment. No label arrived so I again contacted them explaining that I had to fly back to London two days later so I needed to make sure the equipment was returned. I was advised that I could take it to one of their stores. I found one on their website at The Loop, FL and drove there only to find the store closed down in January, i.e. 10 months ago.

I have had troubles with my high speed internet connection for over a month. I was told by two onsite technicians the service in my area has too many subscribers due to the new television service Prism being pushed out. I have called in multiple times and I have been told that a support supervisor and an onsite engineers for my area would call and follow up on my issues but I continue to have to call in as I have never received a call from CenturyLink.

The very first time I called CenturyLink I was transferred to so many different people who told me different stories every time. I was actually hung up on by accident numerous times, which then required me to be on hold waiting for someone to answer again. The hold times were literally over 20 mins each time! This was only the first time I called so although I was frustrated I figured they must be busy and maybe I just happened to speak to the wrong people.

I called to have my Internet speed upgraded, and was told it would be upgraded today. I got home to no Internet service. I called for technical support and was told that my current modem that I lease from them is not compatible with the upgrade. Why was this not brought up when I asked to upgrade my service? I tried to downgrade my service just to have the Internet service restored since everyone in my home has homework that requires Internet, but they could not do that. So now I have to wait until the new modem comes in two or three business days. I'm paying for a service that I can't use. I would give them no stars if I could.

I have had an account for 15 yrs and I have to call every 5 months to get a discount or they jack up my bill. I love the internet but I'm tired of the deception. I was told with fees I would pay $48.00 a month for my services and it would be for a year if I agreed to a years contract so I agreed. I was tired of calling every 5 months to get the bill reduced. The company jacked it up after 5 months! I was getting auto pay on my account and decided to pay this month and realized they had raised it for the last three months, when I was promised a year. The agent refused a credit and gave me another reduction for $65.00 a month for another year, so she says. They are totally deceptive!

I would rate this company 0 stars if I could! How can a company like this even stay in business?!? Since I've had them, I've had nothing but problems from them - adding services I didn't ask for to overcharging fees that shouldn't have been added. My newest drama with them has been them saying they haven't received any payments through my online bill pay, even though the bank has verified the payments going through. This company has been a headache from the start, and I can't wait until my contract is up. The customer service reps do not know how to help with any problems you have. This is by far the worst ran company I have ever came across!!! Go anywhere else!

On October 10th, 2014 CenturyLink customer service “upgraded” my internet service to a higher speed under some promotion and told me that my bill will be $10 less for a year and will go up by $5 the following year. They also told me that because I have been a customer for over 10 years there was no term or contract associated with the upgrade. My service did not “upgrade”, instead it downgraded and my billing went up. After placing 2 calls to CenturyLink customer service reps and one call to technical support on October 23 and November 10 technician was dispatched to “fix” my internet service. He told me that the service that I was sold did not exist in my area and was not available for sale to residential customers.

On July 15 I was promised credits for charges that should have never been charged. I was told I could have Prism TV but when it came to the install they were unable to install it. So they were only able to install the phone and internet. So I went online and chatted with a rep from CenturyLink and was told that the install fee of $99 and activation fee of $27 would be credited. I called today and was called a liar by Adrian and Nicolas in the customer loyalty department and that the credits would not be issued. I advised both of them that I have the chat showing the credits would be issued and I also have emails stating the same and was still called a liar. When I questioned them they said I was calling them a liar and hung up on me.

I have been notified that I owe them money after I had cancelled them in March of 2015, but I paid them off in March. When I paid them off, and DIRECTV as I had a bundle, they sent me another bill stating I still owed them and DIRECTV. I called DIRECTV and it showed on their end I owed CenturyLink nothing. They said the charges that CenturyLink billed me were not from them and that I owed them nothing. I kept all the paperwork from cancelling, showing I paid both of them off, it doesn't seem to make a difference. I would say stay as far from them as possible or you will owe them, even when you don't.

I wish I would have read these poor reviews before I decided to choose Centurylink for my phone needs. The bills were never the same, hard to understand, & continued to go up. My husband had exact amounts quoted & the bill was different many times. We were bundled with DISH & our phone is through Sprint. My Centurylink bill was raised again because they no longer bundle with Dish. I refuse to go to DirecTV. I gave my bank info. for autopay to save $, and because they had the wrong info. after many months of this autopay working - they charged me $12.

Typical US West, Qwest, Century Link. Placed the same order for new service twice because first order never entered by service rep in system. Took two and a half hours to place both orders on phone. Purchased modem that never arrived by install date. Received no documentation or instructions either by mail or e-mail. Installer arrived, and claimed MPOP box could not be opened and had security screws from prior company. He suggested that I needed to call previous company to remove their box and left.

This is the worst company ever. They charged me a lot of money on internet. My bill went up. When I called them to make a payment they said not. Now they want me to pay others people whoever were living in the house for me to get the service back… Can you believe that? This is crazy...

While trying to find out why my Verizon account was suspended by CenturyLink, I was told that it was for non payment even though the email that I received only stated that Internet would be affected. Called the customer service department - got switched to repairs even though I pushed the number for billing. Called my bank, got tracking number from them to prove that payment was made two days prior. CenturyLink couldn't find payment even with the tracking number - they were happy to suggest making an additional payment and when the other money cleared I would have a credit on my account - lucky me!

My CenturyLink bill went from 32.00 to 51.00. My year contract had expired. After calling twice I spoke with the loyalty department. On the phone for almost an hour... I was told my next bill would be 21.99 and that would be my price for the next 12 months. Got a confirmation number and a name to boot. Well my next bill came and GUESS WHAT? It was 51.00!!! I've had problems with them on and off for years but I am so over them. Is there a way to file a class action for their unethical business practices? I'm filing a complaint with the FCC as a start.

I live in an area that Comcast doesn't service so I was forced to use CenturyLink or HughesNet to get internet. HughesNet uses satellite and restricts the amount of data you can use like a cell phone which is complete garbage BUT CenturyLink is far worse! They came out 3 times to hook up Internet and when they were done I was left with a cable running from the road and connected to NOTHING! Once they had my money it was impossible to get them back out here to finish the job.

Century Link keeps advertising about high speed internet but cannot even give an estimate when it will be available. I have the Dish and a one hour show on demand turns into a two hour experience because of the slow internet speed. I live in a suburb of Minneapolis and cannot understand why Century Link does not even know when high speed internet will be available.

So... Out of blue after closing account 4 years back, I get call from collection agency that there is bill due of about $300. Odd. I remember very well there was no due and after 4 years I don't know if this is something that do to everybody. This is pure harassment and it shows bad on my credit history. Please ping me back if someone had similar experience.

I had to schedule internet service activation 3 times in 4 weeks and with 10 customer care/technical care calls and still nobody is sure what was the problem and still no internet. Every time I call CenturyLink customer support I spend at least 1 hr on phone which is of no use. I do not want to waste time anymore on writing. So I would conclude that I had the worst customer service experience of my life. I cancelled my account the next day of my CenturyLink internet service.

I terminated my Phone & Internet service with CenturyLink on Aug. 20, 2015. My service was covered with my last payment until Aug. 23, because my billing cycle goes from the 22nd to the 23rd of each month. I had to call them 3 times before they sent me a shipping label to return their crappy Modem. I made a mistake and sent them a payment of $76.46 which would have covered the next month which I no longer had service with them. They kept sending me bills, one was over $200 and another was over $155. That was AFTER I sent that last payment to them by mistake. I got very tired of calling them and getting placed on hold and transferred several times then hung up on. I finally received a check in the amount of just over $54. They NEVER returned the full amount of the check I sent by mistake and never refunded the final 3 days left on my paid account. When I talked with them I was told I would get a refund for any unused days.

I signed up to try to lower my monthly bill from Bright House Cable (which was very good). They promised me that their service would be better and cheaper than BH. They also said that they had a 30 money back guarantee. They also told me that their DVR could record 4 show at one time. They didn't tell me one of them could be in HD and the other two in NON HD. I had their service for ONE day. Their Cable signal would break up and their "fast internet" speed was terrible. And they could not ever hook up my phone. After I transferred it to them I couldn't get back from them for almost 30 days. I return their equipment and canceled the next day.

I've been a customer with CenturyLink for 6 years... mostly because they are pretty much a monopoly and I haven't had time to make a change. Like everyone else, I've called and called about fraudulent charges on my bill and receive no resolve. Ultimately, after hours on the phone, the company will lower your bill by 10 dollars (which leaves you paying more than the last year for some reason, but satisfies you enough to pay the old fraudulent charges and move on. Well, I've reached my limit. I honestly hope and pray someone starts a class action suit against these guys because I'm certain they would win. This company is fraudulent to the core. Fraudulent charges and services and I want nothing to do with them.

I ordered 40 mbps with a leased router from them. I was told it was enough to handle multiple devices. My ethernet connection is fine, but I cannot stream Hulu or Netflix. It buffers every 1-2 minutes, even when no other devices are running or downloading. I paid $99 to install a jack and I am stuck on a contract. The escalation person - Christie ** was RUDE, RUDE, RUDE - yelling at me, over talking me and being patronizing. I had already dealt with tech support 2 times in the Philippines and India - why are our jobs over there? They went around in circles and said my WiFi download is very low. Well it is their 2 in 1 unit. If the ethernet download is good, why does the WiFi not work well if it is not the unit?

CenturyLink is a complete and utter joke. By far the worst experience I have ever had with an ISP. I cannot begin to express how disappointing their customer service is, how badly and secretive their pricing starts, or even just the overall terrible internet service. Let me tell you in great detail my troubles with this company. A while ago, I did the great mistake of letting my mother hook up the internet, her choice being CenturyLink. We chose a package that was $60 for 1.5mbps download and .5mbps upload. Upon initial installation they charged $100. I was perfectly patient thinking I've never tried them and I'd rather go with a local ISP. Not a week from the time of installation we had problems with the internet not connecting. The technician came a week later and we were charged another $100.

I don't have time to write a lengthy review because I spent it all on the phone with incompetent CenturyLink reps. No details required. I was lied to, barked at, and belittled by several reps. I hope the CEO or someone with some sort of stewardship over CenturyLink and its employees reads all of these terrible reviews and loses sleep at night. Aside from your healthy bank accounts, you are failing at life simply by coming up short on a measure of human decency. Business 101... Company culture is a direct reflection of its leadership. If you have CenturyLink, cancel it.

Wow! There is some bad customer service out there, but I've never seen anything like Centurylink. I called and signed up for basic internet at $40.00 a month. I then discovered that I was being charged $67.00 a month for a bunch of extra services that I had never heard of and never asked for. When I called to have my bill corrected, and the extra charges reversed, they stated transferring me from person to person and state to state. I was literally hung up on five times when they decided they didn't want to talk to me any longer. The sixth time I called back, the last person I talked to actually laughed out loud at me when I explained the problem for about the 50th time, and then she hung up on me too. I'm not given to overstating my point, but the people that run this business should honestly be put in jail, they are nothing short of crooks, and this whole business is one big scam. DO NOT SIGN UP WITH THESE PEOPLE!

My caller ID showed up on my tv for years and then quit. I never had a phone line hooked up to my cable box and DT and now CL are telling me my wife and I are crazy that no way caller id shows up unless it's wired to a phone jack. Funny because our third phone that is not hooked up to a phone line shows caller id on the phone. Funny because I pick up Pandora on the tv and youtube (before DT lost the contract with them) which is not wired into any phone jack. If this cannot work you should send a tech out to actually see this phenomena with his own eyes. I thought wifi meant the elimination of wires but I guess I need to find out what it really means.

Horrible service! I called to make an appointment to transfer our services to our new home. After 1 week they never came the day they said they would. Their excuse was that they didn't finish the paperwork. I called again and made another appointment. Closest time was 2 weeks away. After the 2 weeks no one called or said anything. I called again. Waited for over 45 minutes with no answer!!! I'm done with them and moving to Cable One. Don't even think of getting started with CenturyLink! Worst customer service ever!!

They are constantly adding charges that i have not authorized. Questions are not answered to my satisfaction and the next billing it starts all over again - what are all these charges which amount to almost have the bill of actual service?

Like many others on this page, I was not pleased with CenturyLink's internet speeds. I had DSL internet rated at 10mb/s, but I was lucky to get 1mb/s. I switched over to Comcast and received 15x the speeds for the same price. I read through the reviews on this page, mentioning absolute horror stories when attempting to cancel services over the phone, with CenturyLink. I myself had a good experience doing so.

DO NOT get Century Link unless you like constantly monitoring your bill and terrible service. I spend about half an hour to an hour on the phone with them each month arguing about my bill. The billing is inconsistent and never correct. The reps give different information and there is absolutely no accountability. Not to mention the actual internet SUCKS. I have to turn off and on my modem everyday to get it to work... then I finally just bought a new one. The service is a little better but that does not make up for the terrible TERRIBLE customer service and their billing is a complete nightmare. Stay away – seriously.

You can plan on calling CenturyLink about your bill EVERY SINGLE month!! Since signing with them, after about 6 months, all hell broke loose. Every month the bill was a different amount, always higher than it was supposed to be. We got crap excuses about the promotion period running out, is why the bill is higher. The rep then gives us credits, changing our plan and actually tells us what to pay, not to pay what the bill actually reads.

Please do not apply to this internet service. Had a horrible time waiting (3 weeks) and a pain to cancel. Nobody in customer care knows what they are talking. Please avoid this service.

Do not sign up with Century Link, EVER. They hook you with their promotion, at the end of the term, rather than allowing you to disconnect they talk you into another service with the premise that you can cancel with a refund. By the time you get the first bill and realize that you have been talked into a product that is 3 times the price that you thought it was, you can't get out without paying their disconnect fee. What a joke.

I had CenturyLink for my internet services more than 4 yrs. Recently I just renew my term for another 12 months. When they talk to me about the new term, they and I agreed $19.99 a month then I am OK for new term but first month is $19.99 then second month is $39.95. I called them many times and every time they give me the different answer. They told me the promotion time is over, the loyal credit is over and I have to sign up for auto pay in order to have $10 discount. I think this CenturyLink is lied and steal off from people.

Since DAY ONE (in Feb 2014) we have had nothing but trouble with the financial dept of CenturyLink. It is a pretty telling sign of a corporation who bills you BEFORE you even get service (pre-pay for your first month of service?) so you have to pay 2 months of service before they actually turn on your landline and Internet service at your house.

Do not use this service unless you have no other choice. Every time I deal with them it is a nightmare. They schedule techs that never show up, their customer service is horrible and they just turn off your service for no reason. You have to wait a week for the tech to come out to turn it back on and the day the tech is supposed to show, he calls you and tells you he can't make it so you have to wait another 3 days. The only reason I have them as an internet service provider is because there is no other internet in my area.

The only reason I give 1 star is because there was no option for 0. My cell phone was old and unreliable so I wanted to upgrade one with a better antenna. I tried to do this at one store and was told I would have to unbundle my Verizon wireless from CenturyLink. No one could tell me why and I still think this is the most consumer unfriendly policy I have ever encountered. I went ahead and reluctantly unbundled and went back to the Verizon store. I selected the best flip phone for my needs and offered to pay the full price. The salesman told me I could save $40 by paying for the phone in installments so I agreed.

I have had CenturyLink internet service for two years. Three months ago they told me they could provide internet service through DirecTV. What a scam. I began receiving two bills instead of one. My CenturyLink August 2015 bill ballooned from $37.00 per month to $433.25. When I inquired about it they said part of it was a DirecTV charge. When I called DirecTV they did not know any specifics about the charge. The bill for DirecTV was $185.00, after they said it would only be $122.00 per month. Talking to them does not work and gets nothing accomplished. I terminated DirecTV and had to pay an early cancellation fee of $341.60. That is money I will never get back from the scammers.

Stay very far away!!! I called to remove one of my 5 lines from a business. I needed an office line I no longer use taken off. They disconnected the wrong line and now clients are getting a disconnected message! To top it off it's been 10 days and every day they say, "I am sorry our computers say the issue has been resolved!" Then proceed to tell me they will be out tomorrow because other people are ahead of me! 10 days, 10 days they still haven't fixed a business line they wrongly disconnected costing me a ton of money because I can't fill my books without a phone line!! The supervisor I spoke with told me to stop overreacting. They will get it fix within 2 weeks!!!

I've had service with this sorry company for 6 months now. My issues started from day 1. I was promised a 34.00 bill if I signed up for auto pay... Never happened - instead I was charged 53.95 a month and I got hit with an installation fee. Which, I picked up and installed my own equipment. I also was told that up to 10 devices including a gaming system could be used and the internet would work fine. Well my household is using 2 phones and 2 tablets and 1 Xbox and it freezes when only 2 are running. SMH - never again!!

Me and my husband got DIRECTV and then CenturyLink internet and Centurylink wanted to bundle bills together so it would be cheaper. Well 300 a month is not cheaper every month. We have to call customer service and be on phone for HOURS to have them tell us "You owe couple hundred". So we pay over phone and they say "Here, let me fix it for you. Now you're bundled and are all caught up". Then the next day Direct text "you owe 200, you're past due". WTF. So we call Centurylink back well to have them tell us so "there's nothing we can do". It's ALL ** UP. We pay out up to 300 a month for TV and internet. I do not suggest this for anyone. They are worthless.

Terrible customer service and confusing pricing for sure; maybe dishonest. Price went up considerably. Turns out we were on a promotional deal. When I ordered the service I was left with the impression that the price was stable. We had to reset our receiver several times per week. Via chat I tried to determine the cost of internet without Prism, before my questions were answered I got a hard sell on other services. Then the operator was rude when I asked about my original questions.

Signed up with DirecTV in the Phoenix area. They bundled the TV with Century Link for Internet service. Price quoted was 83.00 intro price of which 20.. Was to be for Century Link. I was also told the two accounts would be linked. From the time the system was installed, my DirecTV charges were billed for 63.00 dollars. The problem came when Century Link charged me $50.00 per month. Spent hours on the phone with them over six month period, and in August was told the two accounts had finally been linked properly.

CenturyLink is terrible. They continually lie about their service speeds and the cost of service. When I signed up they told me I would get 40 GB per second for $28.95 per month. AFTER I agree to the service they notified me that I had to create an autopay online account within 30 days. Since my service number was not a phone I couldn't do this and it had to be done by their billing people.

First time using this company as an internet provider not by choice because I was always a Comcast customer, but Comcast doesn't service my area. Everything was good until the technician came over for the installation. When I called they even couldn't tell me that the previous tenant had her account opened, I had to fax my lease agreement for them to send a technician. When I finally do it, I called, and was informed that I had to wait 7 to 10 business days for me to call back and then they will send a technician. They should update their system where they can tell if another account still open at the address so the new customer doesn't have to go thru all this.

I have had several issues with CenturyLink over the years and they have the worst customer service of any company I have ever dealt with. You pay for 20 mb and get 15 to 16 mb with no compensation, just excuses. This is what can happen when a company has a monopoly on a service. The FCC and PUC does nothing to help because big corporate America rules this country. It is too bad when you don't have an alternative for internet living in the country.

I have had constant problems with my phone services for months. Since Aug of this year my phone service has been TERRIBLE!! Several techs have tried to fix the issues; some said they fix it. Only to have the same issues happen again and again. Now I've been told that the new switch that was put into the main box isn't working. So now I have to wait until they receive the tools from the company that made the switch in order to have the problems fix. But they can't say when that will be!! Needless to say no good phone service, no internet. I do not recommend this company to anyone.

I've been using CenturyLink for a year or so now. The Internet has been slow but it is manageable as I mainly just do some web browsing. Until recently, I realized that I have overcharged all this time. During the promotion time, I signed up for the $19.99/month Internet service. Just a few days ago, when I was looking at my bank statement, I found out that I have been charged for almost $45 a month. This is pretty stupid that I didn't find out until now but it's because of the auto pay thing that I had to sign up to get the promotion. Ironically, due to some internet issue before that CenturyLink simply couldn't figure out, the department promised to give me $10 discount every month. The supervisor promised me and I remember it.

For years now, they've supposedly corrected the continued issues with a new modem. Right now, it's running at the speed of an old 33.6 modem as usual late in the evening. We've been through the same old pay for one level and get another level and no refund for the lie about our speed as have others. It appears that anyone that doesn't upgrade from the $25 a month as long as you want get their speed hacked to nothing. The same complaints all over the web so why doesn't anyone at the AG's office in the states they serve find out what the heck is going on? It's time I switch to Cox and be done with their crap once and for all.

Century Link is the only hard line internet provider in my area. The 10 Mbps phone internet connection is inconsistent and almost 3x overpriced. A cable line was recently installed on my street and when asking customer service about maybe upgrading, I was forced to constantly repeat my original question. The service rep only seemed to be trained in adding DirectTv to my service. This person repeatedly ignored or overlooked my questions about the newly installed cable line on my street and responding with random assumptions instead of saying they did not know. I hope this cable line belongs to a different provider as Century Link is not a company I'm interested in continuing business with. They can thank their current monopoly for my continued payments.

We signed up for their $29.95 internet special for one year and that expired in July. In July our bill went from $29.95 to $102 just for internet. They are telling me that we are in a term agreement for 3 years which is something I never agreed to or entered into. Now Employee ID ** tells me that if I break the agreement that she will back charge me all the discounts we were given for the past year. I explained I wanted to see the signed contract that has my name on it and she said that it was NOT a contract that it was an agreement and that if I wanted to read it, it was on my bill and by paying the bill it meant I agreed to it.

Always had modem issues. Out of the 4 calls we turned in, not once did a tech ever show up. Paid for the fastest speed but CenturyLink said we were only getting half of the speed for some reason. Said there must be a modem issue. Never once in 7 years did a tech show up or anyone help us. Seven years!!! Customer service agents speak little English. Always try the reboot and unplug method and all is good attitude. After they admitted that for the last several years we were only getting half of the speed we were paying for, no apology or refund was ever issued. At the $15 extra each month for 7 years, that $1260 we paid for something we never received. Hands down the worst service, customer service and equipment out there. Avoid CenturyLink at all cost. Go Verizon or local.

Nothing but problems from day 1, and no one seems to know what they are doing as far as customer service. I've been in tears trying to resolve issues and even the managers admitted it was their error and made no attempt to make it right. They said although it was their error, "it is what it is". No resolution after hours upon hours of waiting for someone to help. I was transferred 12 different times and was on hold for 2 hours at a time. Given confirmation numbers of resolve only to find out my bill doubling from what was promised and agreed to. Don't waste your time and energy on this company with no knowledge and lack of service. They don't even deserve a one star rating. By far the worst company I've ever come encounter with in my life. I should have listened to friends who have had the same issues because it's been nothing but a nightmare! I'm switching services and it couldn't be soon enough.

Today I picked up my new phone book and saw the internet ad for Century Link that states: "Consistently fast internet...100% of the time." My experience: I have to reset the modem daily. When it "works", it disconnects multiple times a day within an hour. Service is dependent on weather and doesn't work if it's too windy. They charge more than Charter and offer the service more similar to dial up. It's frustrating on a daily basis. Satellite is much better, but we can't do the data caps.... PLEASE HELP RURAL AMERICA GET GOOD INTERNET!!!

CenturyLink's bills are outrageous. It is unconscionable that their bill is four or five pages long. The way it's broken down is so confusing, you don't know what goes where and what's what. So how can anyone stand up to this thief of a company. I ended with a $500.00 bill at the end of my relationship with them. Services from 2/2015 to 8/2015. I've blogged about it. I've challenged the Florida Attorney General. This is happening to hundreds of thousand of people. Florida's elderly, retired population are victims. We are all victims of CenturyLink if you have dealt with this company in any way. Most likely you are victim too.

My service was down, I called in they couldn't get a tech out to fix the problem for 2 weeks. I waited the 2 weeks, tech never showed up. I called in at that time to cancel service because tech couldn't be out for 2 more weeks. At this time I was told no termination fee due to them not being able to provide me service. After numerous calls and being transferred 15 times and having to give the new person all my contact information again I was told they can not waive cancellation fees and I owe $165.52 and no action is needed because I am on Autopay.

Called on 9/4 to have new phone installed for new employee. Was advised would be called back no later than 9/8 by sales rep, he to handle. Here it is 9/24, I still do not have phone line, and sales Rep Donnel ** has yet to contact me. I have called local and corporate offices and still cannot get it taken care of. We just need a simple phone line!

This dsl internet is the biggest pile of crap ever! I put up with them for over 4.5 years. I was paying for 10 mbps and got about 1 mbps. Then I went to 25 mbps and got 2.5 mbps at the most (speed tests). I have to admit however, for the most part my bills were correct. BUT, their loyalty dept have complete LIARS. They many times did give me loyalty discounts, but less than promised. When I disconnected they charged me 16 dollar fee. I talked to them and they waived it. I disconnected on July 2 but they claimed July 6. So, again they waived the 4 days fees for services. I was 1 day short of a 30 day cycle when I disconnected so in the final bill they deducted all the loyalty and package discounts which was about $38.00, before issuing a check (which I have yet to receive). They lied as they told me "It's all pro-rated and discounts would not be applied."

I called CenturyLink a week before I moved to Killeen, TX to set up service. I received an email stating that my order was received and a tech would be at my new home on 23 Sep '15. I called on the 19th to reconfirm my appt and the lady told me that there was not a work order submitted which was a lie because I received a confirmation email. So I set it up again with another appointment date of 23 Sep '15 between 8 and 5 pm.

My wife and I signed up for a small business bundle package that tied us into a 3-year contract. Less than one year into the contract we continue to have crackling phone lines and the crappy DSL; what we have typically get is only around 3MB/S, not 10, and not the 20 we supposedly "can" get. After several weeks of complaining I finally decided enough is enough and called in to cancel everything. While talking on my crackling line (which Customer Service said was crystal clear), I was told that within the last 2 months our area received an upgrade that would allow me to get up to 40mb/s at the same price I am now paying $109.00 per month. All I had to do was just say the word and he could make it happen.

I put a vacation stop on services (phone/internet and Prism TV) for the summer on June 9/15 and billings never properly processed after probably 10 hours through different depts. on the phone. Good intentions from various people but still not resolved and cut off every time between dept transfers. If I was in Phoenix now their equipment would be dropped off and services cancelled.

I have tried in the past to reach CenturyLink - they don't seem to open until 10 something, sometimes 11 something in the morning. They are the hardest people to get in contact with that I've ever seen for a business. They closed their location in Altamonte. It is impossible to find out information that you need on the web like you can with every other company besides horrible CenturyLink. As soon as I can get my car wash out from underneath them and their rotten equipment that they don't service, it'd be a much better day.

My service went out, so after going through their "checklist" of things to try (even though I told them I had already done every one of them), they sent a repairman. He discovered that my modem is set for their highest speed available, which is NOT even available in my neighborhood/area. He said that's why I was having so many crashes, requiring me to restart the modem almost every day, sometimes MANY times per day! I thought maybe it was our older wiring, so I put off calling them. The technician said our wiring is just fine! They have been charging me for the higher speed service for YEARS. Today, I will begin the process of demanding a refund for them, or I will attempt to take further action.

I had 7 MBPS internet for CenturyLink about two months then I quitted. It's always interrupt and the speed is only about 5 mbps when I do the speed test. And when I canceled it, the customer service is bad. The lady yelled me about my English, she can't understand the difference between number "three" and "two" but everybody has no problem understanding my English. If she can't understand me, I can say it again, but she just kept yelling. I don't know if she had a bad day, but I am not satisfied with this kind of attitude.

August 15 2015 I contacted CenturyLink about moving into the city of Salem Oregon. At that time I was told it would take around 30 some days before they would reconnect my Internet on Sept 16 2015. I waited around and CenturyLink never showed up. I called and the support person said my date was changed to the 21st of Sept. Again no one showed up so I called again and was told the date was changed to the 28th of Sept. I waited a few hours and then called back up to confirm date and was told that date changed again to the 5 of Oct 2015 - 47 days since I called and asked to have my service changed.

As a single mom, I was trying to reduce costs and improve services for my family. I was with CenturyLink and I had home phone (with no long distance included) and s-l-o-w internet @ 1.5. So, I called and cancelled thinking I would go to Xfinity. They didn't seem like they had their stuff together either, so I ordered just high-speed internet from CenturyLink, which was supposed to be @ 34.95 per month. I opened my bill last week and almost died... $293.00! When I called customer dis-service, they argued that I owed money for a disconnection fee, a new router, modem rental, two months of service at 73.00 (with a 29.00 discount toward that), and a huge 67.00 prorated fee because I had started my service mid-cycle or some such crap.

Due to financial reasons, we recently cancelled our DIRECTV service and went to a TV antennae. We then subscribed to Netflix and Sling TV. The internet service from CenturyLink is terrible. We can't even use the TV in our living room for Netflix or Sling TV. When it does work the picture quality is terrible. Can't even think of using the computer or cell phones when trying to use Netflix or Sling TV. I've received a new modem, had a new phone line installed and still the service is terrible. Have the highest speed available in our area and it's still awful. I was told I'd have to pay a $200 cancellation fee to disconnect our Internet service. It seems to me that Centurylink has breached the terms of their contract and I shouldn't have to pay anything to cancel. Will definitely file a complaint with the BBB. I advise anyone to steer clear of this company.

I've had internet from AT&T and Comcast at different times, and although it wasn't pleasant to deal with those companies, it was nothing like CenturyLink. Since establishing my service in August, I've had to call the company numerous times. Each time, I've been transferred between multiple agents and required to re-explain my issue, sometimes on hold for long periods of time. Three different representatives came to our house to diagnose internet speed issues until finally realizing the problem was on their end. Fast forward to this billing cycle and I get a mystery charge for $85 on my bill for a service I didn't receive or sign up for.

Very upset with CenturyLink. Almost 6 weeks with a several calls and after many technicians visiting my house the problem with my Internet speed still the same. CenturyLink is not been responsible regarding this issue...

I bundled with DIRECTV/CenturyLink internet 4/13. I assumed that the CL was a 2 year contract like DIRECTV. I was never billed for internet from 4/14 till 9/15. In January 2015 I realized that I was not paying internet thru DIRECTV as I had thought. I found out online that CL was billing some bank account other than mine and they did this from 4/14 till 8/15. I had my service moved 10/14 to a new house and still no billing although I had signed up for paperless/autopay. The internet cable is still laying across my backyard after a year. I made several attempts by phone to bring this to their attention. In the meantime, I had another CL account in Wyoming that had cancelled in 1/15.

I paid over $1000 for 3 month of service. I cancel service 2 months ago and CenturyLink still charging me a monthly bill 2 months after I call and cancelled my account with them, plus interest. I keep calling and all I get is this long, sad story why they haven't sent a final bill. Called yesterday and CenturyLink told me I have to wait 2 more months to receive a final bill and they're adding 2 more months of charges.

From 2007 until the very end of December 2008, I had Embarq (now CenturyLink) for home phone and internet service, bundled with Dish Network. As my bill kept increasing and internet speeds kept decreasing, I decided to switch to Comcast with a triple play, which saved me money and gave me better service, channels, and speeds. When I called to cancel, they adamantly tried to keep me as a customer. I politely declined, and paid my final bill over the phone.

The only speed CL can deliver in my area is 1.5. The internet has been so slow I did a speed test from a competitor's site. I'm coming in at 0.05 to 0.19 download. That's sucks. So I decide to give them a call. BOC they want to send a tech to my home because it sounds like a wiring problem @ ** amount of dollars OR I can sign up for a maintenance program at the special rate of $9.99 a month and it would only cost pennies! I know it's not an interior or exterior wiring problem because I worked for the NY Telephone company for over 30 years. Then I was offered a $29.99 special "computer check up" that checks for malware and viruses. I mention besides going up the ranks in the phone company from an installer to an IT-systems analyst, I know the computers are working just fine.

I set up a new account with CenturyLink (no other options) in May 23, 2015 for a bundle deal phone, internet and cable DIRECTV for $124/mo. I had paid my bill in June which was double the amount quoted ($250). At the end of June my DIRECTV was shut off. I called and was told because lack of payment. How is that possible when I have a packaged deal? They stated my DIRECTV is a separate account and I would have to pay the amount due in order for anyone to help me - $176. I was so confused on what and how that happened and paid the amount. Spoke to 4 different agents after I paid the amount. The last agent supposedly had it all corrected.

As a first time buyer I'm not happy at all with the Service. My internet is still not working. Was lied to. No one came when I call for help. The customer service people are very rude. Now I have to wait till Monday for someone to come out. When I was told someone would be out tomorrow, no show. But was told someone did come and no one was here really... If not fixed by Monday I will look elsewhere.

Noticed an increase on my monthly local phone service. Called billing and they were unable to find any information as to why my bill increased, girl very nice. Transferred me to the Loyalty dept. First he had trouble reading the bill, then told me why there was an increase, however that increase went into effect in June 2015. After 40 minutes of back and forth he told me a notice went out in 2008 that all local service lines rate increased to 29.99, even grandfathered accts. That adjustment I was told never happened to my account. A 7 year oversight. Don't believe, I asked for a copy of the notice and they were unable to provide, so even though it is only a $2 adjustment, without documentation, I believe this could be a fraudulent charge. How can this be a 7+ year oversight?? Unable to speak to a supervisor (manager) named Tyler. Also told by billing changes cannot be made to a grandfathered account.

I ordered a landline phone as a backup to my digital landline. The tech who was scheduled to arrive three days ago didn't show up or call. I took the day off work and spent many hours trying to get through to CenturyLink by phone and by online chat. I talked to clueless reps in the Philippines who read from a script and are nearly unintelligible, so I gave up. It turns out the tech tried to install the phone next door, where nobody was home, and left a door hanger on their door saying he didn't have a good contact phone number. CenturyLink told him my number was 999-9999.

I never write reviews, but feel the need to expose this "company" and its unethical practices. So I first signed up back in April of 2015 for the bundle package; Internet and T.V. From DIRECTV. I was told by the representative that my set price would not exceed 76$. So I thought to myself, "Hey that's a great deal." WRONG. Everything that came afterwards is nothing but the worst customer service I've ever seen.

Lies. All lies. So difficult to work with!! Each rep I talk to tells me something different. Trying to port my number BACK to Comcast (so much easier to work with, by the way) and CenturyLink is not cooperating. Finally got the manager on the phone, who would not allow me to talk and eventually hung up. Customers FIRST, **!! I am now without a working home phone and have to wait TEN more days until these idiots can port my number BACK to Comcast. Conclusion: NEVER CHOOSE CENTURYLINK EVER.

I have waited over 30 minutes for customer service to answer the phone multiple times. I finally got ahold of someone, and I got transferred just to wait longer. They have billed me to the wrong address and I have racked up a 300 dollar bill. I know have a hit on my credit score and no one at the company to help me out. The service had failed in the past and no one would fix the issue. I am pissed off and shocked how such a big name company gives little attention to customer service.

Contacted the company 5 times during trying to disconnect and final billing period due to them overcharging. Disconnected via chat and phone call each time so tried emailing. No one is able/willing to help or give me an answer. Transferred and on hold constantly. Even the website was inaccurate and would let me cancel AutoPay even after is stated once your account was closed AutoPay would cancel automatically. That didn't happen either. Cancelling AutoPay on website didn't work, just spins like it will then lose the site. They tell me a manager can't call me because they only have an inbound call center. REALLY, YOU OFFER PHONE SERVICES. Funny someone was able to call me to book an appointment to connect my services. As soon as you are a customer they treat you like crap. Then when I was cancelling after two years I told them I was leaving due to customer service and cost they told me they could lower the cost.

Don't ever use CenturyLink. This has been the worst experience I have ever had!! They can't ever get the payments right and I am overcharged every month. I have to call in every month because they can't get the AutoPay right with my account and I keep getting told I will get my credits due on my next bill and out - never happens. I recommend everyone stay away from CenturyLink internet.

5 months ago I signed up with the CenturyLink service. Before I signed up, I was specifically telling them that I did not want contract. And true enough, there was no contract. However, almost every single month, the pricing was changing and I had to call them. Every time I called them and they were able to put some discounts there to lower the price to the price similar to the prior one in order to get me on their service. However, two months ago, I guess that in order to lower the price, they put me on a contract without telling me about it.

Over two years ago, our family moved out of state temporarily for a work project of my husband's. Knowing we would be coming back to our primary home periodically, we chose to put our Internet and phone on vacation and restore Internet service only while we were back on brief vacations. From that point on, I have failed to get an accurate bill from them. Every month, and I mean every.single.month. I had to call to have my bill adjusted. No one could ever tell me why. I was sent from representative to representative each time before the bills could be adjusted. Each time they said they would send the issue over to technical support and would have it resolved before the next billing cycle. Ha! What a joke!

I set up a new account with CenturyLink (no other options) in May 2015 for a bundle deal phone, internet and cable DirecTV for $124mo. I had paid my bill in June which was double the amount quoted ($250). At the end of June my DirecTV was shut off. I called and was told because lack of payment. How is that possible when I have a packaged deal. They stated my DirecTV is a separate account and I would have to pay the amount due in order for anyone to help me. $176. I was so confused on what and how that happened and paid the amount. Spoke to 4 different agents after I paid the amount. The last agent supposedly had it all corrected.

Ordered a bundle deal online (direct from Centurylink.com) and got nothing I signed up for! The deal was a no-commitment 1 year pricing for $35/mo phone + 24.95 for 40mb internet) + free installation and $100 gift card. Firstly, I got my first bill which should of been $75 to $100 tops... it was $225!! Noticed they charged me for modem shipping even though when you place an order online you immediately pay the shipping for the modem. So I was double charged there! Then, they never gave me the bundle price on the internet so instead of charging me the $24.95 they charged me $125.99. Also, I was pissed to find out that when you order YOU ARE FORCED TO LEASE A MODEM... they don't even give you the option to select to use your own modem!

I signed up with them, they offered $75/mo plus taxes and fee, plus $50 set up fee and $99 for modem. First bill shows $386, they tripled my rate the first month because it was "prorated." Their salespeople lie and fight over customers, I witnessed it in real time over the phone. When you call, the wait time can go up to 50 min. Be aware of these guys and get someone else.

Switching services to a new address is a nightmare. First, the date was messed up - they had me moving in 2025, not 2015. So despite telling me over the phone that a tech would make the switch over on date X, this did not happen. I called to reschedule and apparently there was another mistake on their side and again the tech never showed. This happened two more times. A month later, no internet. By the way, each call for scheduling above took at least 45 minutes because of hold times. Called to cancel my account and debundle my phone. 1.5 hours of mostly wait times. Hold times are an average of 25 minutes to an hour. Without question the most obtuse, impenetrable customer service I've experienced anywhere. I will never again use CenturyLink for "anything."

I never had a problem with this company until recently. In August I didn't receive my (paper) phone bill. Last week I called & called them, even had live email chats - all useless and I spoke with 2 arrogant reps. I understand about last week being Labor Day but another bill I pay goes to the same city/zip code as them. They got it a few days ago. As for CenturyLink they claim they haven't. Now I just faxed over a copy of my money order and they denied getting that also. I'm sick of CenturyLink.

I received a bill today (4 months after I moved out, today on 9/13/2015), but was on the 1 year plan (May 2014), in which it was "terminated" when the 12 months were up. I called CenturyLink end of April to May, in which I was told that my services will be terminated after I left the apartment complex, and also did a follow up to ensure that it was cancelled sometime after May 15th. The service rep ensured that it was cancelled since my plan ended, and even asked the reason why I am quitting CenturyLink (which I was renting a house that already had wifi). They told me that they will deactivate my service, but allow my account to be accessible should I decide to return to their service in the future. However, I still kept getting billed apparently, which totaled to $200+ to an address that have not resided in for months. Lesson: EMAIL EMAIL EMAIL. These customer service reps are useless & do not follow through with anything they tell you they will do.

My dad passed away on June 22nd and I moved into his house. I called on Wednesday 8/19 and spoke to a woman named Kelli **. I initially said to her that I needed to change the name on the account and set up auto-pay (not knowing that protocol is to close the account and open a new one). She asked if we ran an online obituary and I said yes. We then sat in silence for literally 5 minutes while she searched online for the obituary. She came back and said "can you fax me the obituary because I'm not finding it online". I told her where to find it and she said "I searched everywhere". So then she said that she would email me and I would need to respond to the email with a copy of his death certificate.

I decided to jump the boat because of their overcharges. During the service cancellation process the Representative offered me a big discount for 12 months so I decided to stay. To my big surprise the bill was 200% bigger than what was promised and I ended paying a whole lot more! I'm surprised such a dishonest practice can drive CenturyLink to a big success.

Had a couple young kids come to the door, telling me I could lock in a great deal! WOW almost half of what I was paying!!! Signed up, scheduled an appointment. HAY and guess what they were having tech. problems after waiting all day. End of the day they said reschedule - I did. The only thing is the price doubled!!! ANOTHER RIPOFF FROM ANOTHER CORPORATION!!!

CL has made one mistake after another with this account. It's amazing. When I first signed up, I told them I would get my own modem. They sent one anyways. I sent it back. They kept charging me for a modem until I complained. Next, I noticed I wasn't on a paperless account as I requested. They refunded me for that but said they had to restructure or reset my account, so again, they send ANOTHER unrequested modem. AGAIN, I was charged for two months after it had already been returned. Hard to believe, but true.

I want to encourage everyone on here to write the BBB better business bureau. I did and I demanded all my money back. I have never dealt with a company that was so shady, crooked and didn't care about their customers. I mailed them back their equipment. Please contact the BBB. They can help also have both of these people. Help change or that can change what they are doing to hardworking Americans.

We live in Olympia, WA. For the last two months our CenturyLink Internet service goes out every night at 7:30pm until about 10:30 or 11:00pm. Technical help service in the Philippines is useless. Unfortunately, no CenturyLink contacts are available in the U.S. CL doesn't want to talk to you. Tried talking to their contract lobbyist and in-house government relations staff but they are no longer with CL. Stay away from CenturyLink. Horrible service.

Typical poor customer service. CenturyLink does not provide internet speeds that you think you pay for. Netflix, Hulu, etc., are constantly freezing and loading. Moreover, they offer deals and when your contract is up, they raise the price. I called to see if it could be reduced and was told "yes." Although my rate doubled, I was informed that I could have my bill discounted by $20 by renewing my contract, and an additional $10 if I sign up with AutoPay. I did not have my new bank card with me in the office at work. I had the rep note our conversation my account and advised that I'd call back with my card information.

Stay away from this company if all possible. It's the only internet provider in our area, so my husband and I were forced to use them. We placed an order with them over a month ago, and on the date we were supposed to receive the router, we were informed that they needed my SSN. We complied, and set a date for the router to come in a second time. When it didn't come on that date (and the dates are all over a week wait) we called customer service, and we're out on hold for over an hour. When someone did pick up, it was a man asking for a SSN that didn't speak English well enough to communicate. We called back, and sat the phone down, on hold, while we had dinner, washed dishes, and watched an entire movie. Still nothing.

July my bill for internet was about $36. Then the August bill was over $70. I called & they told me my promotion time was up. Understand that we have only 10M service. I called & ask what the deal was & they told me if I got telephone service I could lower my bill to $62 so I said OK. Now September's bill comes & it is over $150. Yesterday I had to spend 4 hours dealing with this as each rep I called said that was not their department & would transfer me. Most of the time the transfer would not work & dropped the call so I would have to call back & be on hold for 15 minutes. I am not exaggerating when I say I talked with 12 different reps. I said "take the telephone out or whatever & lower my bill to at least the $70."

I was told repeatedly that I could get CL internet for about $40 per month. I discussed this with 3 different agents while considering to become a CL user. After my first bill which included "one-time" charge, including a $60+ installation fee (which basically entailed me plugging in the modem and getting information on account over the phone), another agent assured me subsequent bills would TOTAL $40 per month. The next bill showed a "modem rental" fee, as well as an "internet cost recovery" fee (whatever that is), which took my monthly statement to more than $50. Another inquiry after this bill told me that this would be a monthly expense.

If I could rate them lower I would. I've been corresponding with CenturyLink for several weeks now about some outrageous charges ($599.29 to be precise) for unreturned equipment, that I did in fact return. I have spent, literally, hours on the phone and online trying to fix their screw up. Now, after all of their nonexistent help, I'm stuck with an overdrawn bank account, overdraft fees from the bank, and my refund will come in the mail whenever it comes. I asked the finance manager if I was going to be responsible for the overdraft fees, (that I incurred because of their BS charges) and she flat out said "Yes." I enjoy the actual internet service I use, but their customer service is absolute garbage and they do nothing whatsoever to help. So, now, I'm without any money at all until I get paid again. Thanks CenturyLink.

If I could give a negative rating, I would! We made the mistake of switching to Centurylink and trying to bundle our Directv account with them. After approx 6 months of getting our Directv disconnected due to Centurylink incompetence we stopped the bundling which ended up with Centurylink disconnecting our Directv. Everytime I called Centurylink, which was usually twice a month for 1 hr per call, I would get the WORST customer service. One time I asked to talk to a supervisor and was told that they had none!

They check my wife credit twice, lost the information. I lost 3 hours on the phone trying to resolve the problem. They say they have to check her credit again. Terrible company. Their customer service don't have answer for the questions. No training at all.

I have had 2 very negative experiences with CenturyLink getting services cancelled. They are 'so happy' to help you when you sign up, but when it comes to ending it, they make it as difficult as possible. First Incident - Trying to get my deceased Father's account closed was a nightmare. After multiple days of waiting on the phone for an hour and getting passed around from person to person and no one would/could get the account closed I ended up having to wait for several sets of disconnect notices before a notice came with a phone number where I could actually talk to a human that knew anything. I received instructions which were sent to the probate lawyers office who then immediately sent in hard copy AND fax to the number given me the information needed to close the account. They never closed it.

I purchased internet service for 29.99 per month. After just two weeks I received a bill for 80.77. I have called and emailed only to be transferred multiple times without getting a correction! I just returned to AZ after being in NY for my mother's funeral to find a disconnect notice! I contacted CenturyLink and was transferred 3 times before being told that my bill was now $117 including late fees. The customer service aspect of this company is sorely lacking!!!

I moved to my house on Aug. 1st and called to move my service. I had been a loyal customer for 2 years and had never needed to call for a complaint, interruption of service. I didn't think this would be any different. I had to wait one week to activate my service. Aug. 7th arrived and I still didn't have internet. I called technical support and they activated my service, configured my modem and I still wasn't getting any internet. The technical support representative scheduled a technician to come to the house following a week. The technician never came. I called and CenturyLink didn't have any evidence that a technician had been scheduled. The representative scheduled another technician for the following Tuesday.

Have called multiple times to get my internet connection fixed. Always loses connection and still have problems. Worst customer service I have ever dealt with in any company.

About a month ago my service was completely out for a few days. Now it has slowed to the point I can't stream on my roku and my computer can't access webpages without minutes of searching. Prior to this I had not had any trouble. Everything was instantaneous. All of this started at the same time they sent me a letter wanting me to pay for a new high speed router and upgrade my service. I already pay over $50/mo for just internet and do not want to be in a long term contract because I may not be here for more than another year. I think this is a deliberate downgrading of my service.

After dropping Cox Cable due to their terrible service, left with little to no alternatives, signed with CenturyLink to at least have internet. Refused to get telephone or cable tv anymore or pay for that. Contracted 40Mbps service and was promised "a dedicated line that would GUARANTEE no drops, constant loading or lapses in service". Asked the tech to insure exterior and interior cables were correct and that we receive the correct Modem/Router to insure dependable service. Not a lot to ask for or so I thought. Seems in Las Vegas there is NO company willing to provide good service.

This is the worst internet I ever had!! I'm surprised they're still in business. It never works right. It shuts off all the time. We call them to fix it. They say it should be fixed then the next day it does the same thing.. I'm fed up with them!!!

I was told by 2 reps on the phone with that they could give me service in my RV after doing a hard credit check on me. Once the installer came to my place, he said he could only give me service after running a new line from the house on our land, something that I made very clear I did not want to 2 rep on the phone. The installer never did any work, but CenturyLink has been billing me $116.49 for 2 months now. I called them to stop this the first time and here I am on the phone after being passed to 3 different reps in the past 30 minutes, waiting AGAIN to tell them to stop billing me. The last rep claims I am cancelled but how am I to know this if I'm still getting a bill with a due date? The last rep never apologized for me being inconvenienced here either. Just sick of this!

I called 8/24/2015 and purchased internet for a new business setup. I was told a modem was being mailed AND that installation would take place in less than 10 days. Called back end of the month to verify and their phones and internet were having "issues". Called again today and was hung up on TWICE after waiting on hold and trying to confirm my order as it was nowhere to be found. After 37 minutes on my third call I was told installation was set for 9/14/2015. They have "no idea" why I was told an earlier date and had no record of my account but did have my order number. Absolute mess of a company. Terrible. Just terrible.

My student discount ended so I called to renew the discount in May of 2015. I was told that it was too late to put the discount on the last bill but would get it on all future bills. I have called every month (May, June, July, August and September of 2015) the day I receive my bill that does NOT have the promised discount on it. Every call ends with CenturyLink telling me they have fixed the problem when in reality they have not. I have paid $141.19 too much for my internet over the last 4 months. Another phone call today and they tell me that the discount is no longer offered and I won't be able to get it. Since it isn't a valid discount, I am not eligible for a refund of the past 3 months with no discount applied. Not sure why someone didn't tell me four months ago. Maybe because they have gotten almost twice as much out of me each month while I have been waiting from them to fix it.

I canceled my Xfinity account to save money with CenturyLink. Xfinity was charging me over $80 per month. CenturyLink had a promotion for $29.99. When talking to a rep for CenturyLink, I was told I had to have a phone as well. He said I could not have just the internet alone. That's the first mislead. Then I was told my monthly bill with internet and phone would be no more than $60 per month. All fees, tax, modern lease included. 2nd mislead. My was over $80 per month. I have been on the phone repeatedly to get this resolved. 2 months in with CenturyLink my bill is now $244 for 2 months of service. Finally speaking to the 6th rep on the phone. She said mistakes were made on my account and she needed to set me up with a brand new account. She said in the meantime my current internet would not be interrupted until the cancellation date. A week after I thought everything was taken care of the internet was turned off.

I have only had my Internet Service for 1.5 months and already am getting extremely frustrated. Customer service won't listen. They DO NOT care! They quoted me 29.95/month for service. Their website says 19.95/month and they were charging me 54.95/month! I absolutely refuse to pay or deal with this awful company! Plus my family just recently moved and we don't need service anymore. They want to charge me a 200.00 early termination fee on top of the money that I don't owe them because I cancelled my service. 200.00 for moving? Really? Customer Service = 1/10, Service = 1/10, Overall = 1/10. Do not pick up service with this company!

Have had their bundle of landline, internet and DIRECTV for years. While we have had little to no problem with the service, it is a considerable expense. Bundling supposedly saves money, but locks you in without choices for the duration. Total cost monthly exceeds $150, with all the supposed discounts. I wanted to talk with a rep about exactly how much we're paying monthly for the landline portion of the bill. In calling their 800#, none of the 6 options met my criteria, so picked what I thought best in order to get a live human to question, seems that there was no option available to speak directly with a rep. The automated system kept directing me back to the internet to their website, click on support, then chat with a rep. All this took 5 long phone calls and two attempts online to get an answer, all without success.

Our internet service from CenturyLink was so expensive, we asked them for A BETTER PRICE OR WE WERE LEAVING. After 45 minutes on the phone trying to get a better deal, we agreed to a combination deal internet and phone for a reduced price. Well ever since they turned the phone on, it has been ringing with solicitation sales... Bad business and we are really mad now. CenturyLink sucks!

Back when we bought our home in 2000, we signed up for CenturyLink (Qwest) and their "Price for Life Guarantee." Since that time, our bill has continually crept higher and higher. I have had to call them on multiple occasions to remind them that we have a "Price for Life" plan. They make adjustments, and I watch it continually creep higher. Needless to say, 15 years later we are again paying more than double the amount that we initially signed up for. I am fed up! A guarantee should be a guarantee! And to top it all off, our Internet sucks! It goes out all of the time and functions extremely slow. I would stay away from CenturyLink unless you like being lied to and manipulated.

CenturyLink is by far the worst company I have ever had to deal with. When we had service with them several years ago it was fine, we had long phone wait times, but all in all fairly decent service. I have been trying to contact them for a payment history print out for a different company that requires one and have had nothing but headaches and frustration with them. I have been on hold for roughly 4 hours in the past two days. 1 representative was very friendly and courteous but we were disconnected. The 2nd time whoever it was picked up and hung right up.

I once leased a modem from CenturyLink. They raise the price on it from 7.99 to 8.99 month without ever contacting me and advising me that they were raising the rate. Note: when I contacted them they claimed that they sent me an email which I never received, however, I receive all the other emails. At which point I went out and purchased my own modem from a private party and advise them that I would no longer be leasing their modem and return their modem to them.

I signed up for CenturyLink and the contract says I will only pay $29.95/monthly. I bought the router for $99.99 and stated that everything is free of charge. My first month I got billed of another $142 stating a lot of charges that was originally said free of charge in the contract. I tried to call the company everyday at least more than 5 times a day and nobody was answering the line. I was on hold for over 30 mins waiting for someone to pick up the phone. Today I got billed again and my $29.95/monthly Internet bill is now $39.95. The internet wasn't great at all. I have a lot of additional charges and taxes written on the bill. My monthly bill is tripled than what I am supposed to pay monthly.

I was shopping for TV service additional to my long year relationship with CenturyLink and found a package in internet which also was offered as package deal from the representative, together for $66.44 with 3 months movie free and then for $ 30 more with movies. I liked the offer and the idea to have internet and TV via cable as the internet explained. Surprised I was when the Van of DirecTV showed up to mount the TV Satellite Dish on the roof, because I know that it fails by bad weather. Being set in this situation I just let connect and thought it may work finally.

Trying to get service transferred for senior mother from home to new address. Supposed to be connected 3 days ago - still no service! On hold twice today for over 35 minutes both times before someone came on the phone then transferred again with unreasonable hold times. Totally unacceptable!

I just joined CenturyLink, which set up both a wifi connection for our home and a telephone, connected to the wifi. A lightning storm just took out the connection. I have been transferred 3 times, with an average wait of 20 minutes each time, to find a repair person. I still haven't gotten through. Maddening!

I needed to make payments on my landline phone and I made a payment that was already half of the bill. I asked the representative if I could make payments and was told no, I had to pay the bill in full. So I called another number for Qwest, talked with a supervisor and was able to set up payments. I called again a few months later, set up payments, but they were only going to set me up with auto payments. I told them no, that I will make my own payments. I do not use auto payments. They are very sneaky, and they lie. When she realized I was not going to back down off making my own payment on the due date I set up, she backed off. What a horrible company. I only use them for a landline, but am starting to rethink that. I do not appreciate high pressure, and someone telling me how I am going to do something, when I originally set this up myself. Looking for a good landline company, anyone have any thoughts, or input on that?

My 1st bill over $400. Can't get a hold of anyone because they are always closed by the time I get home from work. I was told by the rep my bill would be cheaper than Comcast which was under $100 and my bill is actually $180 a month, basically double what I paid at Comcast. The entertainment cost alone is $111.43. Meanwhile they advertise their bundle at $59.94. They lied about the prices to get us locked in a contract for the next 2 years; which to cancel it's $410.

Less than a year ago, I agreed to a 3 year "price lock" on an internet and home phone bundle. Well about 1/2 the services that were to come with my phone don't work. The "price lock" on my package is the same, but all other prices have risen several times already! My bill has NEVER been the same amount for 2 consecutive months!

I signed up for CenturyLink net and prism TV in 2014. Things were good for a while. We decided to drop our cable and do just net in Dec of 2014. I was promised the net for 19.95 with no contract with no change over time. I agreed and was charged that the first month. In Feb they secretly entered me into a contract that required autopsy for 10.00 off per month for 12 months. I did not notice this for several months due to a large credit overpayment that was being used to pay each month. I noticed it last night and called in. The first CS rep said the 19.95 was notated on the account and that I would be refunded. He put me on hold and about 5 mins later I was transferred over to member retention where I spoke to Latisha who basically defended CenturyLink and kept talking over me. I requested her supervisor and she did the same thing.

I switched my phone & internet from Charter to CenturyLink in March 2015. The advertised cost of $64.95 was NOT the price I was charged. My first bill was $135, the second - $110. Since I live alone, am disabled & on a very limited income, I sent the necessary documents for assistance. I also have a difficult time speaking so I thought they could help me with that problem. Despite repeatedly sending emails trying to get answers, I got none except to call & talk to them. Which is a part of the problem! I cannot speak very well & have a difficult time finding my words, especially speaking to people I don't know. Yet they called several times/day, everyday. l paid them $64.95/month each month.

So been having issues with my internet light on modem turning on and off for 3 days so I figured I would finally call to see if there was major issues. So I call the number for internet tech support. I get told I have the wrong number "We'll transfer you to the correct number." So after the 4th transfer and 35 minutes of my time they still got me to the wrong number. It's completely unprofessional to transfer a person till they hang up. How many people have to complain before something gets done?

I signed up for CenturyLink when I recently moved. They billed me over $276.00 to install the internet service without ever having to enter my home. I was mailed a modem and the bills began. I spent over an hour trying to get connected to the internet with a person in their tech services. They explained that they could make a ticket to come out to check the lines for free but if it was something that was causing the problem internally that would require an $85 charge. I finally got connected but could never view my email without spending 30 to 40 minutes of trying to get connected to the email to check it for a few minutes before it would have to reboot itself because the connection was lost. I switched services because of the inferiority of the connection I have been charged continually even though I switched to another service and have been getting excellent connection.

Horrible Customer services. I'm a CenturyLink customer, and I just called because I needed to change the password of my wireless. After they asked me for a lot questions, the customer representative that I was talking to didn't have any idea of what she was doing, she made me wait on line for a long time, then she hung up. I called again, and I asked for a supervisor, after they asked me for a lot questions AGAIN! THEY PUT ME IN HOLD FOR 30 MINUTES, when someone finally answered, that person said: "sorry I can't hear you!" and hung up my call AGAIN! They also asked for my phone number just in case we got disconnected and they never call back. Horrible, Horrible Customer Services.

After I wrote a review here about my bad experience with CenturyLink Internet service, I had two very positive experiences with their customer service. Hopefully, ConsumerAffairs had a positive push towards CenturyLink's change in attitude toward me.

I had someone come to my door promising I'd get faster internet for less money. I signed up with him telling me I had one month to cancel if I wasn't satisfied and I'd get my money back, so there was no risk. I get my bill before I even pick up the router and it's not the price I was told. I also see I'm getting voice service, which I never agreed to. I call CenturyLink about it and they don't answer during their business hours. Three issues before I even try the internet, so I called a few days later to cancel.

I signed up for a service with CenturyLink but had to take an emergency travel to attend to some family affairs so I returned the modem to a CenturyLink kiosk and was issued a return receipt. This was done within 3 days of the modem being sent to me so I fallen within the trial period which was a month. I never called to activate the service and was told by the customer rep who received the modem that having received the modem is enough to have my service cancelled. However to my surprise, I kept receiving bills from CenturyLink.

Was initially paying for a 5 mb service, and was receiving 5 mb service. Then a few years down the road, come to find out they were overcharging us for our service, and that they offer 8 mb instead of the 5 mb for the exact same cost. So, they switched our billing for the new package rate for 8 mb at no additional cost, and I was receiving the 8 mb, for a short while. Now, it is down to 3-4 mb range, so I had a tech come check it out, and his answer is that is all the service provider can sustain to my location. Huh, that's funny, because I was receiving 5 mb for 3 yrs steady, and 8 mb for 2 months since the change to the faster service, now all of a sudden you can only provide half of the 8 mb, and not even provide the same 5 mb I had for 3 yrs? What a load of **!

Sept 2014 call CenturyLink for internet. With New C.L. Router still no internet. Call for help. Needed new sending box in neighborhood to receive 8 MB not available. Called late Nov. after receiving another bill. Main line cut in construction of local Walmart and new turn lane. Local guy said there was no way to predict a date that service might be available. I went back to my old internet service. C.L. was to notify me when internet was available in neighborhood. Ping at time was 28 ms Download 3.9 upload .71. Never received phone call. I knew since the local office knew that the service never worked. I would not be liable. WRONG! Since I use the same passcode for all accounts except for banking my kids or maybe a visitor at some point put in my passcode for internet on CenturyLink and activated my account.

Acct #1 is in Black, MO. Phone constantly goes out. They don't bury the cable. They string it through trees and bushes. Line is exposed for 30 yards at shoulder height along the road. Promised to bury in May. It's now September and line goes out. Cable still unburied. Acct #2 is business in Defiance, MO. Internet constantly goes out. They argue about no need to send technician when it's their equipment that is bad (replaced 3 routers in one year). Not responsive to small business owners at all. Bills come on time, but service never does.

I ordered internet service on 8/21 and was told my equipment would be shipped to me on 8/24 and service would commence on that date as well. This was not the case. I called to inquire and was told by one rep that UPS has up until 7pm to deliver and that it should be there and service should be connected by 5pm. That never happened. I spoke to yet another rep (oh did I tell you they all had very aloof attitudes, I was calm and polite). This one said that none of the other reps should have given me the information they gave me because according to their system I was not even scheduled to be connected or have equipment delivered until 8/26. OKKKay... so at least she was correct about UPS delivering the equipment. On 8/26 it was delivered.

For the last 8 months have had the WORST SERVICE in the 16 years that I've been a customer! Aside from the incompetent representatives that scheduled new service at our new home, while keeping service at our other home - the techs were being sent to the OLD address for nearly a week. Since connection, we have lost service on numerous occasions, with lengthy delays in reaching a person to schedule repair, and no service for DAYS.

I was told when I signed up for internet w/ CenturyLink and Satellite service w/ DirecTV my monthly fee would be $128. Soon after my bill went $157. Now just over a year later my bill is $271. They add services to your account without your knowledge, they increase your account without telling you. They are NOT to be trusted and I will NEVER do business with any of these two companies again. I just purchased a 20 unit apartment complex and I am providing Internet and Cable to my tenants and I have chosen Comcast to provide it. They are honest and gave me a two year guarantee my bill is NOT going to increase secretly like CenturyLink and DirecTV. So they missed out on hundreds of dollars by being dishonest with their services. I warn people to not do business with either two of these companies.

I am bilingual and today preferred speaking Spanish as bilingual is natural to switch English or other language off. I called and was new customer told a Spanish Rep will call in 10 minutes back. The Spanish rep had no phone skills at all and said ''like what you need dish" and sounded rude about it like I was bugging her and then told her "Well, if you're sales you need to sell product to me and you're not since you sound like you could care less about my new service." This made me question this company more and happy didn't leave blood sucking Cox. At least Cox has decent customer services and cultural evolution of people. This lady was meaner in the end and said she is only Spanish rep and cannot deal with my nonsense and then I told her a.. "don't call me again to sell nothing even in English."

I recently ordered internet service bundled with DirecTV through CenturyLink. Everything was installed without a hitch and the service has been fine so far. But, I became very confused when I started receiving statements from CenturyLink. I received two separate bills with two different account numbers and two different due dates. Isn't the purpose of a bundle to simplify? I thought I'd just create an account online like I do with everything else and pay my bill that way each month. Nope! The DirecTV portion of my bill was due and the CenturyLink site would not recognize the account number they printed on my bill. I called customer service and waited for an eternity before I finally reached someone from India with a very thick accent. He was unable to help me and transferred me while I waited once more.

I recently put in a change of address order w/ CenturyLink. I was asked if I would like to buy or lease a modem from them OR buy my own from another location. I indicated to them I would get my own and did not want them to send me one. A week later I received an e-mail that "my new modem has shipped"... I contacted them to indicated I didn't order a modem, or want one. They said to me that even if you tell them you are going to get your own, it is their policy to ship one to you anyways. And in addition that once I received their modem, I would then be charged for it. I would have to call them to explain to them I don't want it, and THEN they can credit my next month's bill. So, basically I was shipped something I didn't request and didn't want and was charged for it. How is that legal?

This company lacks in all areas of customer service. I have only once spoken to an individual who was not reading from a script. They have one response to ALL billing questions "you have to pay the bill." I understand that a bill needs to be paid, but what I am telling you is that the bill is not correct. Response from CenturyLink "you have to pay the bill." So on and on it goes. The chat line takes 20 minutes to get a response. When you call you are transferred from one phone to the next and repeatedly told "I don't know why they transferred you to **, that's not our department." Once again it's the customer's fault. Sadly, I live in an area that is only serviced by this company. It's time to bring more competition to the area that's for sure!

It's not one certain problem that we have experienced with CenturyLink. It's numerous. Our service goes down on a daily basis several times a day. It seems impossible to accomplish any schoolwork or projects that myself and my kids have to do with the amount of problems. Service is so slow. They have told my husband a few times that there is nothing they can do about it. We pay almost $60 a month with our telephone bundle and that goes down when the internet does so it's pretty pointless to even have. We live in a smaller town and have few options to choose from so we are pretty disappointed to have switched with them especially since they charge $200 for early terminations. If we would have known how bad their service is then we would have stuck with Charter.

CenturyLink is the absolute worst internet service I have ever encountered. I have had the service for a year now and have nothing but terrible things to say about the internet, the technical support staff, the customer service reps, etc. I called to cancel my service and they informed me of the early termination fee of $200. I asked for the fee to be waived because 1. I have had a few different issues in the past 2 months since I renewed my service. 2. DirecTV, which is CenturyLink's cable provider cannot give me service at my apartment due to lack of line to the satellite and 3. The absolute fastest speed I can get in my area is 7 mbps (HA. what a joke) and I have no option to pay more to increase my internet speed which would hopefully reduce the need for tech support.

Signed up for internet, CenturyLink Sent out two modems and set up two service orders, the technician resolved that. Made a payment and set up for autopay, autopay did not go through. They said they sent me an e-mail notification (I do no see it). Charged me too, fail to set up autopay fees and one late charge, and mailed me a past due notice. I spent almost two hours on the phone, spoke to four different people, each provided me with a different amount due. The first rep transferred me to the account rep, the second said they would waive the fees, and the third and fourth rep refused to waive the late fees. I paid the account current, and set it up again on autopay. Worst customer service ever, I need another provider in my area.

First month with this company. They billed for over $100 for 4 days worth of service. They promised to port a number over for me. They gave me a new number. When I called, I waited for over 1 1/2 hours on the phone until I was convinced that everyone went home. After multiple calls they finally told me they could do it but I would be without phone service for 3 days and someone would have to go back and reconnect me. THAT WOULD COST ME! I ordered a limited phone service and they billed me for full - Unlimited service. I called and stayed on hold for 45 minutes. They told me they couldn't help and would need to transfer me to another department. I have waited for another 20 minutes so far - still on hold. Furious! I didn't think there was a company that was worst than Comcast. Congratulations you are worse!

It is almost impossible to receive quality service from CenturyLink. It could be any number of things that are not done or provided correctly from slower internet speed than what is paid for, to connections issues, or mostly incorrect and misleading billing practices. When I attempt to contact customer service I can't seem to get through. I am perpetually stuck on hold or transferred from one rep to another. Finally, I have to hang up because after two hours on the phone I have other commitments to tend to. I email the company figuring that I might get a more timely response and be able to resolve the issue sooner. Nope! It takes someone four days I believe to respond to my email, and even then it is snarky and condescending. Whoever wrote the email never addressed how or why my bill doubled. I replied to that email and have yet to hear back. This was two weeks ago.

Overpaid for last 10 years, cannot even get higher speed even I want to pay them more, and no need to mention how slow it gets. I'm in the phone trying to get help, already waited for 35 minutes. No wonder American need to hire all these foreigners (like me) to get their problem outsource because they ** don't know **. 36 minutes now, proud to be non-American living in America.

It is very difficult to contact customer service by phone or by chatline. There are extremely long waits. For the past two days I've been unable to successfully complete the application process for two landlines. I will seek service for the landline from a different company.

I upgraded my internet service anticipating working from home. Since I upgraded to the 20 mbps I have had an ongoing problem with the internet service dropping out. Dealing with CenturyLink customer service has been a nightmare. Once you get past the automated system, you are connected to help desk personnel most of whom are difficult to understand, some are just incompetent and some are rude. I have called in with the same problem at least 15 times. Each time is like starting all over, even though I have been assured the last time I called in the information was been entered into the notes. There have been technicians out multiple times who never find and problems and the modem has been replaced (which they sent to the wrong address) (more than once). The problem still occurs frequently and another technician is supposed to come on Monday. They never bother to follow up or look at log files on the modem. Pathetic.

The problem resolved after 4 days. Randy is the one who resolved it from the customer service in Des Moines. Who has really spent two days trying to help me and he already resolved this problem, but the others tried to transfer me to other services who told me to wait for Aug 26. When I get angry they make it 24 and there is another guy tried to sell me another service to combine internet with DirecTV which I do not care.

I have two phones with CenturyLink. One since 1985 and the one I am writing about since 1995. I was behind on my bill and had a disconnect notice. I phoned in yesterday to ask for an extension. That wait was about 20 minutes. The woman spoke very poor English and said she was in the Minn. office. She asked why I needed an extension until the last day of the month (31). I told her I was having trouble and needed help. She said that was not an acceptable answer. I then asked for a supervisor. She said "they will say the same thing." I said "please let me have a supervisor." She said she would have to transfer me to billing. Then another 20 minutes and finally got a supervisor who was very nice and he did say he would call financial services for me and he came back and said they hung up on him. I asked him to put in the record that I called and that I would call back today.

I began my CenturyLink service in early 2013. Service was adequate for the price and the year purchased. I renewed service after the first year. After the second year bill was to double in price. Called and cancelled service. Final bill was $109.00. This was around 60% more than I was paying. Disputed bill and bill was reduced to $28.00. Should have known better than to restart service again a few months later. Activation fees for phone and installation fees for internet were not disclosed during my phone call to start service. Speeds were barely 12mbs and not the 40mbs promised by the representative on the phone. In about two weeks later and cancelled the service again. I was told there would be no charges as I was within their "money back" guarantee period. Now I have another bill for $28.40.

We switched from Comcast to CenturyLink and found that their speed is very slow. They promised that we are to get an exclusive cable line which is just our unit but we found it very slow comparing to the speed I was getting from Comcast. And when we received our first bill, they have a lot of hidden charges which we aren't aware about. It turned out we have to have much higher bill, slower internet speed and less TV channels. The worst part is they stated we are stuck to their 12 months contract and nothing we can do.

After five years of being a loyal customer of CenturyLink/former Qwest, I am very angry with CenturyLink. In May of 2015 I noticed problems with my internet connection, very low upload speed, unusually high latency. I called CenturyLink and went through all kinds of troubleshooting etc. I was suppose to get 5 Mbps download speeds. The connection is unstable, modems (I just got the third modem) within a timeframe of a year and a half. I complaint with the FCC to raise awareness of CenturyLink possibly slowing my connection speed down, today I get the new modem (refurbished) and discover CenturyLink has decreased my download speed from 5Mbps to 3Mbps.

The value of CenturyLink's DSL service was not favorable compared to the competition in my area. I was paying $50 month for 6 meg downstream and 750K upstream. Cox Cable was $10 more per month for 100 meg downstream 20 meg upstream. I can say that CenturyLink's DSL service was very reliable - with very little downtime during the 5 years I used their service.